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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,916,070 reviews on ConsumerAffairs are verified.
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    Page 69 Reviews 13235 - 13435
    Verified purchase
    Claims HandlingTechStaffBilling

    Reviewed Oct. 1, 2020

    I needed a warranty and my dealership warranty went out, so I had to get a new one. I went with Endurance and their rep explained some of the stuff to me. I read up on most of a lot of the other stuff. Also, it was easy paying the payments. I've filed a claim and it worked out fine.

    Thanks for your vote!
    Verified purchase
    CoverageTech

    Reviewed Oct. 1, 2020

    Endurance had more coverage than some of the other warranty services. I went with them and it's been great. What was nice about it was a lot of it was in black and white. Also, according to the mechanic, they didn't dispute much of it 'cause they had it already there in black and white. I quit them then I went back to them again and they gave me an additional 100,000 miles.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Scott,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoveragePriceStaffRatesCoverage - Components

    Reviewed Oct. 1, 2020

    I got an auto warranty because I wasn't planning to get a new car. With time, cars get wear and tear. There’ll also be a saving having the warranty. The rep of Endurance convinced me with their benefits. They're lower price-wise and it offers more years in mileage. Signing up with them was easy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed Oct. 1, 2020

    My wife and I bought a truck and she needed an extended warranty. Purchasing the warranty from Endurance was easy. I applied. They called back and told me how much I'll be paying and what they're gonna cover and how long it's gonna be covered for and all that necessary information.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Mr. Benitez,

    We're glad to have you as a new member of the Endurance family! If you ever have questions, feel free to give us a call at (866) 432-4443.

    Thank you,
    Customer Care

    Endurance

    Verified purchase
    CoverageStaff

    Reviewed Oct. 1, 2020

    I bought a vehicle and it's supposed to have 100,000-mile bumper-to-bumper. Considering I was the second person buying that, the first owner that applied to didn’t tell me and I didn't find out until after I bought the vehicle that it only went to 50,000 for me. I went online and went to the Consumer Reports and they had Endurance up for the top one out there. The rep of Endurance was very good and very thorough. I told him exactly what I wanted and he got me exactly what I needed. The experience was really good. The only thing I didn't like about the whole situation was that I couldn't get him to come down lower. But it's a great company to go for and others should definitely check them out before they go commit to another company. Because I went through several companies and I didn't have the experience that I have with this company. They did very well.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 30, 2020

    When I was purchasing my car, I was offered a warranty. I didn't wanna finance so I bought it separately. I looked through reviews and Endurance had the best reviews. Their rep was very knowledgeable. However, information on free or discounted products could be improved. He explained that there is gonna be like a free service, but it's a discount. I can't use any of it though as they aren't things I utilize routinely.

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    Verified purchase
    TechSales & MarketingStaffBilling

    Reviewed Sept. 30, 2020

    I bought a Mazda from a Dodge dealership. I took it in to get serviced and they said they haven't taken it to the Mazda house. There was so much red tape that I decided to get rid of the Mopar one, which is exclusively for Dodge vehicles, and get something different where I can go to any dealership and they'll look at it there. I googled Endurance and here in the state of Texas, they were one of the ones that were better reviewed and more recommended. The rep was very helpful and knowledgeable in what she was selling. She uses the product herself. Endurance has different payment plans but with the reimbursement from the Mopar one, I was able to buy it outright. They have a rewards program where they give you discounts on a bunch of stuff. I live in San Angelo, Texas so we're about 100,000 people in the middle of the west Texas. There really isn't much to benefit from that other than coupons.

    Thanks for your vote!
    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Sept. 30, 2020

    I did a little bit of research and they were offering a $250 gift card. But I can't use it like they said I could. You have to spend $50 just to use the $10 gift card. It ain’t like they're giving you the whole $250 upfront. But the rep seemed to be pretty good and knowledgeable. She told me it covered everything with the electronics. She explained it very well. It seems like it’s a really good coverage. They offer roadside assistance and a rental if you need it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Letha,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Customer ServiceTechSales & MarketingStaffBilling

    Reviewed Sept. 30, 2020

    My experience with Endurance has been fine. They've been very helpful and good. I had said yes to another one and then Endurance came along and it sounded like they had a much better deal. I liked their attitude in their sales pitch and it all seemed like a good thing. They've done what I've asked and they’ve returned calls when they're supposed to. That's about all you can expect in this world, good responses to requests. So far, they've come through on all levels. Payments are easy, too. I just gave the rep my card number and the payment was done. It just worked out really well. Recently, my car was taken to a dealership for them to assess the issues and because the engine stopped and so far, they've been great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Danielle,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageStaff

    Reviewed Sept. 30, 2020

    I got a truck and it was getting a lot of miles on it. I wanted to get a warranty while I still had enough miles to get one. I googled and it said that Endurance is number one as far as dealing with in-house, whereas a lot of companies deal out-house when it comes to warranties and different things. I felt like going with them.

    Purchasing it was easy. I just didn’t understand. I talked to them for the first time. They told me that it would be $99. But then, when I did my research on different companies, ‘cause I was gonna go with another company and then, when I went to get their policy, they said it was another $77. They never mentioned that it was gonna be $177 rather than just the $99. Other than that, I didn't have a problem.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Yul,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Price

    Reviewed Sept. 30, 2020

    They are a lot cheaper and it seemed like they have more stuff. Everything is all right so far.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Sept. 30, 2020

    The Endurance rep I worked with on the phone was very knowledgeable. I went for their warranty after some referrals and he explained my coverage really well. Making payments for the warranty has been easy. I chose their downpayment option and set up monthly payments over the phone with their rep. I've already referred this warranty to my sister for when her coverage runs out on her jeep.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Sept. 30, 2020

    I didn’t have the peace of mind when my previous auto warranty expired from the original purchase. I wanted to make sure everything was good through the ownership of my car. I looked into getting one and Googled warranties. I started picking the first one that came out. When I called Endurance, they explained the warranty well and it was very affordable, so I decided to go with them. They explained exactly what it covered. I did it for my wife's car and thought I might as well get it for both cars so I ended up buying two warranties.

    I've had to make a claim on my car. Before I did, I called Endurance to ask how it works. They told me to take my car to a reputable and certified dealer or mechanic. The car was analyzed and the dealer called Endurance. Endurance asked whatever they needed and it was processed. Having the extended auto warranty is super valuable and Endurance is a trustworthy company. They stand by what they said in the beginning.

    Thanks for your vote!
    Verified purchase
    CoverageRates

    Reviewed Sept. 29, 2020

    My vehicle has 104,000 miles and I’ve had a couple of issues with it, so I thought it’d be wise to put some extended coverage if I was gonna keep it a little longer. Also, it was more of a just in case if something happens. I checked around on some of the warranties and Endurance seemed to have one of the highest ratings and everybody was pleased with them. So, I figured that’s the one to go with. My purchasing experience was pleasant. They told me all of those things and what it covered and what was expected out of me and what they would do, and it sounded okay. So, we agreed to have a little partnership. They were also really nice to me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Wayne,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechStaffBilling

    Reviewed Sept. 29, 2020

    We were getting bombarded with people on TV, telling us that we needed a warranty. We thought maybe we do. We had talked to a few people. Since Consumer Affairs had recommended Endurance, we decided to go with them. Their rep seemed knowledgeable of the program and she was very nice and seemed professional. She told us some of the things that were covered, but she also mentioned that by signing up, we would get free tire repair if we had an accident and our tires were damaged, that we would be given a vehicle to drive if we could not drive our own. Also, if we were just having a problem with our automobile, that they were one of the top 10 auto protection people in the United States.

    Right now, we haven’t gotten a bill from them. The thing about it that I don’t understand is we gave them my credit card number, and they should bill that monthly. I thought it might be just a paperwork snafu. Now, they sent me an email saying that they were starting to see us go. I called them and I said, “I don’t know what you're talking about. We just signed up, how can we be going?" The guy who sent out the email said, “We understood that you were not renewing.” I said, “We have renewals? We didn’t even get started yet.” So that was confusing.

    Thanks for your vote!
    Verified purchase
    Rates

    Reviewed Sept. 29, 2020

    I needed warranty on my car and went with Endurance because of their rate, their returns and the cases that they do. It's been a great experience so far.

    Thanks for your vote!
    Verified purchase
    CoverageRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Sept. 29, 2020

    I talked to a guy and he sold me on the warranty, telling me all this stuff about it. But he was kinda dishonest about a few things. He really worded things to make it sound better than they were. He told me that because I'm buying the Premier package, the warranty covers the tires and that if I ever need to buy new tires, they reimburse me for $130 for the tires. But I came to find out in the fine print that it was only on two tires and it has to be road damage. He also told me that since I have a lift kit, the warranty covers it. But they don't cover the lift kit. One of the reasons I went with that warranty was because he told me that it covered my lift kit. He swore up and down that it covered my lift kit. So I’m also kind of displeased with Endurance.

    Thanks for your vote!
    Verified purchase
    Rates

    Reviewed Sept. 29, 2020

    I found Endurance online. They're rated in the top five and the plan itself was good, so I went with them. They answered all my questions.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    CoverageTechStaff

    Reviewed Sept. 29, 2020

    It was suggested that Endurance was one of the top providers for my vehicle. Also, the service package seems like it covers a lot. Their rep when I was signing up seemed knowledgeable about the service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Sept. 29, 2020

    We're pretty close to paying the vehicle off and I have high miles on it, about 146,000. Everything's in good shape but I'm also worried about major things, transmissions, rear ends, etc. We don't expect to trade it in any time soon because of the way things are so we thought getting an extended coverage was a better avenue. I compared three providers online and Endurance was one of them. They were the only ones that ever called me back. Initially, the first call was on a Saturday a couple of weeks ago. Whoever that was wasn't friendly at all. He was trying to push me to buy something. I was at a soccer game with my granddaughter so that wasn't happening. But then someone else called me Monday and talked a little more clear about what it was. They do tell you the bumper-to-bumper coverage but make sure that you understand what the coverage is and what the time frame is before it’s even covered.

    Thanks for your vote!
    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed Sept. 28, 2020

    I had an issue with the manifold on my Land Cruiser 100, my mechanic called Endurance, and obtain approval to replace all the parts it needs to. In about 3 weeks they suddenly decided to back up on the approval. Now I have a car without manifold and a mechanic who wasted hours on the Endurance phone line and hours on replacing the old manifold. So unprofessional and disappointing. During this hard time with all COVID and unemployment, they do everything to rob you and put you in the worst place where you have to pay $1600 for a job they have approved on behave of you. I would never go with it if I would knew that it is not covered! Thanks a lot, Endurance! And thanks to your unprofessional employees who decided that I can afford to pay $1600. Also what they won't cover with my 3 lvl: Hydraulic lines, Steering Bar, Mainfold.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Dmitrii,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    CoveragePriceBilling

    Reviewed Sept. 28, 2020

    I went with Endurance because it had something to do with going down to the fact that it was not an ongoing payment until I left the car or 150,000 miles, there was an end in sight. I talked to a couple of companies. I talked to three altogether, but at the end of the day, two of them said that it was gonna be a monthly charge of 150 to 250 bucks a month. There really wasn't an end to any of it until I just stopped paying it, and the other one, I was gonna pay as much as $10,000 for it. I was like, “That just doesn't make sense to me.” I’m happy and satisfied with the options of Endurance that were available. So far, so good. The payments go auto-charge on my card every month.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed Sept. 28, 2020

    I was looking between Auto Shield and Endurance. You see Auto Shield on the commercials all the time. But when I did a little more research, Endurance appeared to have a better rating and a better system in terms of how they service the cars than Auto Shield. The reps that I spoke to was very good. Even when we got cut off, she found my number and called me back and made sure that I got both cars on there. Everything is fine.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRatesTransparency

    Reviewed Sept. 28, 2020

    The rep from Endurance offered more of like a bumper-to-bumper package than anyone else. Their price was also better. It was a good experience when I purchased the warranty. The rep did good explanation on what I get covered and answered my question efficiently.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Welcome to the Endurance Family! Thank you for the review.

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Sept. 28, 2020

    I needed a warranty for my car ‘cause I had some repairs from the beginning of my purchase that should’ve been taken care of and my last warranty ran out. I saw the website of Endurance and it looked really good. So, I just went with it. The experience went fast and their rep did well. He told me everything that they offer. I asked him, “Could I have a couple days before I make the payment?” He said that was no problem and we got it done. They definitely get you what you need.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Sept. 28, 2020

    The rep that I talked to was good. I made the payments with a card and it was easy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceStaffBillingRates

    Reviewed Sept. 28, 2020

    I was buying a used vehicle that didn't have a warranty and Endurance was the first one that popped up on Google when I searched for providers. The first person I talked to was completely awful. He gave me the wrong prices and never emailed me the stuff he said he was gonna email me. Then another lady called me and I told her I was not gonna even use them because I'm not gonna use a company who can't get things right in the first place. But she talked to me and convinced me to stay with them. She got everything pretty close to the numbers that he had given me originally.

    Then, the other problem turned out to be that I gave the first rep all my information. Had I not been past the 30 days, I would have canceled my plan with them. They called me and told me that my payment hasn't been paid and I'm past due. They're supposed to have auto pay set up. Also, they didn't wanna send me any of my packet information in the mail because they said they don't send it out in the mail anymore. I told them then they can cancel the policy. The guy decided to send me the policy instead. If I started all over, I would go to a different company.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 28, 2020

    I talked to Endurance and what they offered seemed reasonable. It was a pretty easy process.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Paul,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 28, 2020

    I've sent my mileage to Endurance five times and the last time I sent it, I told the rep that if I had one more call requesting my mileage, I would cancel it immediately. It was terrible. There's no reason that should have happened. It was poor management on whoever was sending it but the last one was nice. She told me it was taken care of and it will not happen again and it did not. She did her job. The rest of the people didn't do theirs.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Sept. 27, 2020

    I signed up two cars with them within a month. I paid $500 each. But I'm kinda ticked off at Endurance already. I don't like the discount club. It's worthless. I can't even use it. It’s a $1,000 waste. But they made sure they took their money out of my account. I tried to book a hotel to go somewhere but I couldn't even book it with that. They go, “Sorry. No matches.” I almost canceled my stuff with them. But they were nice people to talk to. The price was not super cheap and it wasn't super expensive. It was in the middle.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Wayne,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    CoverageStaffBilling

    Reviewed Sept. 27, 2020

    We got a new vehicle and we were shopping around for a warranty. We looked at a few and Endurance had a better signup deal and a little more coverage than what we saw. Everybody was tiered and it's kind of confusing and they were the only one that wasn't. The Endurance rep we talked to said that pretty much everything is covered - drivetrain, electronic, which was what we were pretty much looking for. I've made two payments already and it's been fine.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 27, 2020

    I called Endurance, spoke with someone and they explained everything to me, and then they kept calling and calling. They explained the coverage very well. That's why I ended up getting it. The only thing is I had a problem with the roadside and they only covered $50 for that, which was just the hook-up fee. But other than that, they were very friendly, helpful, and adamant about getting me to sign up. I would definitely recommend the coverage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    "Thank you for the 5 star rating."

    Verified purchase
    CoveragePriceStaffBilling

    Reviewed Sept. 27, 2020

    I have a 2001 Lexus and I know if anything goes wrong, it's going to cost money to get it fixed. I've been through a few jobs since my job closed down in 2017, so it's been hard to save money. I needed some peace of mind to cover the car just in case something goes wrong with it. I went with Endurance and a $100 deductible is all I have to pay to have some major repair work done to it. I'd rather pay that than try to come up with the money to get something fixed or have to sell and get another car.

    The rep explained everything to me that I had questions of when I purchased the warranty. The difficulty for me was how I was going to make the payments. I had it set up to have it taken off monthly on a credit card. I asked if I ever got enough money to pay it off, would I be able to do that and make payments in advance and she said I could do that if I wanted to.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed Sept. 27, 2020

    I was trying to give myself a peace of mind. I've had auto warranties before and sometimes they didn't do exactly what they said they would do. I did some extensive research and found Endurance had a good thing going on based on all the reviews I saw that's why I chose them. The rep was awesome. He answered all the questions. I had to contemplate a lot to make sure I was gonna keep it because by me having a manual car, it didn't cover the clutch and the clutch assembly which is very expensive in most foreign cars. But I can't charge that one little hiccup to them ’cause I was on a lunch break. He was not explaining it to me 'cause I was kinda rushing through it. I called one time, talked with them to make sure I read that policy correctly, and it was a good experience.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffBillingRates

    Reviewed Sept. 27, 2020

    I bought a different vehicle and I didn't know anything about it, so I decided to get an auto warranty from Endurance. However, I wasn't too happy with the way that I was treated. I was having trouble with the salesperson. I was asking questions and they turned me over to their boss. Their boss got irate with me, which then I just said, "All right. That's where you gonna be. We'll just go with it and find it out later." They didn't get involved with the payment plan. I knew what my payment was gonna be a month and when it was due, I just set up a payment plan with my bank. I'd never use them again. The only reason I picked Endurance was 'cause they had it as the number one rated and after dealing with them, I probably wouldn't agree.

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    Verified purchase
    Customer ServiceCoverageMaintenanceStaffRental Car

    Reviewed Sept. 27, 2020

    I liked Endurance. I went with Endurance first because there were a lot of good reviews about them. Then in this one article, they are number one for 2020. So, that was what made me call them first. Then after speaking with their rep, I went with it because it was comparable to what I already had. But there were a few more amenities that was not in my package as far as, something about breaking down 100 miles away from home. Then they offered a rental car. I also had 30 days to try the other one. So, I just went with Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Sept. 27, 2020

    I picked up the insurance with Endurance because my other one ran out. When their rep called, I told him to give me a couple of days to think it over. He was courteous. Also, all the payments are automatic so I don't have to fool with it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceMaintenanceBillingRates

    Reviewed Sept. 26, 2020

    I generally buy used vehicles. Once they get over 150,000, they have a tendency to start breaking and it gets very expensive. I had CarShield as a warranty provider. They were good. But I went with Endurance because one was the deductible and the other one was the monthly payment. Endurance was a little bit more upfront and Endurance had a better rating. I don’t read everything, so CarShield told me most things, but they didn’t tell me everything. One of the things that they neglected to tell me was the warranty period, what causes the vehicle to qualify. So, I was a little hesitant about that. But Endurance did, right up front. The customer service was also very pleasant. They answered all my questions for the most part.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPriceOnline & AppStaff

    Reviewed Sept. 26, 2020

    Our car is a 2009 with high miles. There's nothing wrong with the vehicle at all. We’re just like, “Better safe than sorry.” I googled the best car warranty companies. Endurance was number one. There was something up under it, but I went ahead with my first choice after I read a couple reviews. As far as the claims, everything seems pretty legit. So far, so good. I did receive my card in the mail for the right glove compartment. I downloaded the app.

    The rep I dealt with went over and beyond. She broke things down, compared the plans, and told me exactly what I would be losing and what she would recommend, which I really appreciate. She was really good. She was really nice and knowledgeable. She let me know that I wouldn't be having the fueling system, but fueling is not really a very expensive procedure most of the time. I really appreciated that because I'm not really mechanically inclined. That helped me make a decision on which plan to choose. My experience with Endurance has been very worry and hassle-free.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2020

    My husband wanted me to get an extended warranty. I did a lot of research on different extended warranties for our Ram 2500 Diesel and Endurance Auto Warranty was what we got. Everything was super simple and it was very easy to get it on. The emails came through and the gentleman I talked to on the phone was very good about explaining everything. We had everything settled out and we were good to go.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Marie,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2020

    I was looking through different stuff because the warranty on my Subaru was about to expire. The rep of Endurance answered all my questions and he gave me the information I was looking for. Purchasing it was plain and easy. I just called and I paid the whole thing at one shot.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Sept. 26, 2020

    I got extended coverage for my vehicle because we were past general warranty coverage when we bought the vehicle, and I foresee some future mechanical issues coming up that I want to be prepared for. Endurance did pretty well. I thought they were lacking a little bit in understanding the fine print of some of the things that were and were not covered. They could have done that a little bit better. But I had to do a little digging on my own. Other than that, it’s been pretty good. The car is getting repaired right now, so we'll see how this works.

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    CoverageTechStaff

    Reviewed Sept. 26, 2020

    I need my AC and transmission fixed. I asked Endurance questions about rentals. If I drop my car off, will I get a rental, and how much do they cover. They broke the bases down. Whatever question I asked, they explained it and I just left it at that. The coverage was spot-on. It was self-explanatory. Endurance is a good service. They will take care of you and they answer your questions.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsBillingRates

    Reviewed Sept. 26, 2020

    As long as the vehicle was under 100,000 miles, Endurance offered a bumper-to-bumper coverage, which the other company that I called didn't have. I called Endurance up and they were very good. So, I was very happy. Initially, I called a couple places before I even called Endurance. And Endurance popped up so I did call them to see. They called me again and they went through it. The guy I dealt with was very good and he answered all my questions. I didn't have a ton of questions, but he went through it. The down payment thing was super easy as well.

    Endurance's price was good. We paid about the same price for our 2014 Suburban that we got through the dealer for a Power Train Plus, so it was not bumper-to-bumper, which is fine. It covered most of the stuff. But on the newer vehicles, a lot of them have like the touchscreen stuff and DVD players where our 2014 Suburban has a DVD player. If that DVD player goes, I'm gonna have to pay for it myself. The Power Train Plus warranty covers a lot, but it doesn't cover a lot of the other stuff. Whereas Endurance offered me a bumper-to-bumper coverage and that was what I was looking for. Overall, it was a good experience with Endurance.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedOnline & AppStaffBillingTransparency

    Reviewed Sept. 26, 2020

    I received a notice in the mail from the Ford factory saying that my warranty with them has expired. I googled the best warranty and Endurance came as one of the top five. I sent a request as far as a quote. It was on a Saturday afternoon and I got a call within an hour to send an inquiry. My experience purchasing the warranty was great. I received a lot of explanation or understanding as far as what is being covered and what it’s gonna help me.

    The only thing that he explained to me that came extra with it was OnStar. I downloaded the app, but I didn’t receive any additional stuff in the mail besides the fact that, “Hey, this is your plan.” I didn’t receive any additional discounts and all that stuff that, allegedly, was supposed to come with it. But making the payment was pretty easy. They asked me the basic card information and the way it was set up, it’s automatic. So, I don’t even have to worry about it too. The guy was very helpful. Then, I explained to him what I wanted and he gave me exactly the right coverage to cover what I needed them all to.

    The experience was great, very professional and quick. Then, with the coverage right away, we had no issues. My truck was having issues. They advised me to send it to the nearest Ford dealership and then told me what I had to do to get a rental if I needed a rental. If it wasn’t a quick fix with the issues I’m having, all I have to do was give the account number and make sure I pay that $100 deductible, and that was it. They will handle the rest. Luckily, I didn’t even have to do anything. The dealership covered everything themselves. It was something with the factory within the vehicle itself.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Yasser,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    Dick increased rating by 2 stars.
    Customer Service
    After a positive interaction with Endurance Warranty, Dick increased their star rating.

    Original Review: Sept. 25, 2020

    Endurance was the first company I called and they sounded fair, so I went ahead and signed up with them. They told me what the warranty was and I purchased it. My experience has been all right.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Richard,
    Thank you for talking to one of our representatives about your overall experience.
    Feel free to update your review and star rating.

    -Customer Experience Department

    Verified purchase
    CoveragePriceStaff

    Reviewed Sept. 25, 2020

    Owning a Cadillac is expensive, so I needed some support. Endurance was easy to get. They got good reviews too. I just took my car in. So far, it's been good. Everybody was really helpful and they've been really easy to get a hold of. I wish they would have gone over what they don't cover in more detail. It’s on me ‘cause they sent me the policy. But a lot of people don't read the whole policy. So that was the only small issue I had.

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    Verified purchase
    Customer ServiceCoverageRates

    Reviewed Sept. 25, 2020

    I bought a used truck, so I decided I need to get some warranty on it 'cause it's got a lot of miles on it. I looked up on ConsumerAffairs and other websites to find the top ones and Endurance was rated up there pretty good. Their sign-up process was easy. The girl talked to me, called me up and went through everything. I gave her my information and she signed me up. Everything's been smooth so far.

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    StaffBilling

    Reviewed Sept. 25, 2020

    I just got a vehicle. I heard Endurance was good so I got a warranty from them. Their reps helped me out, and making a payment was simple.

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    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed Sept. 25, 2020

    My warranty ran out on my truck. I didn't buy an extended warranty when I bought my truck. Endurance seemed like they had a little bit better coverage and the price was a little bit better. I also had done some research and Endurance had quite a bit of high rating with the public. The experience was great. Their sales rep was really informative about the plan and the questions that I had to ask. He seemed very knowledgeable.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello David,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffRatesValue

    Reviewed Sept. 25, 2020

    I needed security and protection for the car of my daughter who’s a new driver. She really likes the car and I want to make sure that if something happens to her, we can have it repaired. I talked to my mechanic, and he said he had worked with Endurance before, and that was a nice, easy process. I like the coverages. There was an original person that I tried to work with who wasn't very helpful at all and I didn't like him. The second person was fantastic, helpful, and very informative about everything that was offered. The original price was a little bit high, and he was able to negotiate with me, and I felt like it was a good value. He did a really good job and even went above and beyond. He was finished with the dentist, and it was later in the day, and he was still willing to work with me to get it done even after hours. Great customer service.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed Sept. 25, 2020

    We have a vehicle that's getting older and the automotive warranty had expired. We wanted to keep the car, and we wanted to have a warranty to help us do that. I went online and did a little research. Endurance is a little more expensive than some of the other ones, but it also has a really good rating as far as dealerships accepting it and paying all the claims in plus it had a more complete coverage that I really wanted. The individual I spoke with on the phone when I was doing my research was very knowledgeable and took the time to explain all the details of the coverage so that I was well aware of exactly what was covered, the whole coverage, and what they were providing me. It was very easy to understand what he was saying, and there was nothing hidden. He was very forthcoming with all the information. Their whole process was easy.

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    CoveragePriceStaffBilling

    Reviewed Sept. 25, 2020

    I had originally gotten a package with Protect My Car and then I had done a comparison online. I've talked with the representative of Endurance and it was a lot better deal as far as the deductible and it covered more. So, that was a big “Sold.” The rep was very professional and very informative. He answered all my questions. Purchasing the warranty was easy. They worked with me on the downpayment. I made a partial payment at the very start. Then they’ve done the rest of the payment today. Then I just sent in my monthly premium today also by check.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello William,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 24, 2020

    The rep from Endurance was excellent. My experience with them has been great. They’re very professional and they have very good customer service.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Sept. 24, 2020

    I was gonna go with CarShield, but I wound up going with Endurance. Their rep was really good. I got in touch with their customer service one time when I was late on a payment because I've been waiting for a check. Their customer service was fine.

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    Verified purchase
    Sales & MarketingStaffEase of Use

    Reviewed Sept. 24, 2020

    I just purchased a new used vehicle and I needed to have a little extra assurance on top of the 30 days that they give you with their warranties. So, I did some research, and Endurance was one of the highest-rated. It was pretty easy interacting with their sales reps. They did kind of flip-flop some numbers around on me, which made me a little apprehensive. But once we got through everything and they got everything spelled out for me, the process of signing up was very easy. They didn't go into much detail about the elite program, but I was able to find that online and read up on it. So, I understand it a little better. Endurance is very easy to use. I'd recommend them to any of my friends that would be getting used vehicles.

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    Verified purchase
    CoverageTechPunctuality & SpeedStaff

    Reviewed Sept. 24, 2020

    I buy used vehicles and I've always gotten an extended warranty on them unless they’re certified for three years. I had a good experience signing up with Endurance, but I haven't received anything from them as far as anything showing me what my coverage is. From research, Endurance is fairly large compared to some of them. I had a bad experience with my last outfit in my last vehicle. The dealer sold me a contract and I had a bad experience with them. They didn't cover anything when it's time. Anything that I turned in, they just said, “That's not covered.” And it plainly read on their paperwork that it was covered, but they never paid anything. The rep of Endurance sounded very knowledgeable. Everything was pretty fast though. It wasn't something I had time to really digest. But that was all right ‘cause I figured, I'll get it in the mail. It’ll show me what coverage I have. I was pretty satisfied with the coverage.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Frederick,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechPriceRates

    Reviewed Sept. 24, 2020

    My son bought the truck two months ago, but he didn't get the extended warranty when he got it at the place. I was disappointed, so I got Endurance on my part and it worked better. It would have been harder for my son 'cause they’d add it with the interest. I looked into some other competitors. Endurance sounded better, but it didn't work out for me, so I wouldn't recommend it.

    A part that controls the transmission on the truck went out and I was calling Endurance to put in my first claim and they weren't in. I dropped off my truck to the shop on a Saturday and then Monday, I called them. My truck was sitting there for a week when the inspector went over and inspected it and then it got denied. With the quote that I was given though, it stated that it was a shifter set inside the transmission. It was part of the transmission and I didn't see how come it wasn't covering the part. My truck is still there at the shop.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Jose,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Sept. 24, 2020

    I had just purchased a new vehicle and I was looking to see what the best warranty was. Endurance was what I came up with because of their reviews. I got a bumper-to-bumper warranty and they explained the coverage pretty well. Paying for it is easy. I have it automatically coming out of my account.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsBillingRates

    Reviewed Sept. 24, 2020

    I had an oil leak, and I had to pay for that all out-of-pocket. So, I thought about investing in the extended warranty just in case if it happened again, I would have coverage for that. I got another quote from someone else. They said it was supposed to be the best rate and the best coverages, but it was $70 higher a month. I looked into the plan details, and they didn't cover as much. So, I went with Endurance. The customer service was pretty good. They also let me split my payment in half. For the down payment, I only had to make half and then the next week, I made the other half. The only thing that I noticed was, I tried to make the remaining half of the down payment that next week later, and I wasn't able to because until you make the whole down payment, you're not able to use the online system.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 24, 2020

    I've had the same car for 20 some years and it finally crashed so I had to buy a new used one. This one I bought is like a computer system. It's just like a spaceship in there. This looks like a lot more can go wrong than my imagination can go so that was pretty much why I got an auto warranty. I went with Endurance because they had coverage for more mileage than the other ones. The other ones all seem to cut off earlier. The rep was wonderful.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Cynthia,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaffBilling

    Reviewed Sept. 23, 2020

    I Googled good extended warranty companies and Endurance came up. Today’s vehicles have so much electronic crap on them that I know it would cost an arm and a leg if something did go out such as some brain or sensor, which was why I wanted to get the warranty, just in case something happened. The rep was good. He lined me up, explained everything and made payment arrangements. It took no more than about 10 minutes so, it was fast. I put half down when I purchased the warranty and even adjusted my payment 50 bucks for the next two and a half years. Hopefully, the rest of using Endurance goes as easy as giving them my money.

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    Verified purchase
    TechPriceRates

    Reviewed Sept. 23, 2020

    Everything is great with Endurance. With them, I could take my car to the dealership if anything was wrong with it. I did check other warranties, and so far, Endurance had the best warranty for the best price. Their purchase process was easy, too. Everything was explained and they sent me information in the mail.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 23, 2020

    I liked the sound of Endurance and it came with good recommendations. I chose them because of their reputation. The rep did pretty good. However, I haven't received anything from the company describing specifically what is covered.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Wruck,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Customer ServiceTechMaintenanceStaffBilling

    Reviewed Sept. 23, 2020

    My car was getting older. I was looking up some of the warranty providers and Endurance wasn't bad when I've seen some of the reviews. I signed up with them. Initially, we had something happened with like a break of service, but they got back to me as soon as they could and the rep worked it out. Something was going on with the first person I was on the phone with as far as their connection. But he called me back and got it resolved and we’re able to get a deal done. Making the payment wasn't difficult at all. They took care of it right away.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 23, 2020

    I was looking at getting an extended coverage for security. I don't wanna have to worry about a major repair coming up somewhere down the line and I'm unable to cover it financially at the time. I got Endurance, and I didn't even realize it's the same company that my husband already had for his extended warranty. Their rep was knowledgeable. Everything that I asked, he was aware of. I put my husband on the line because he knows a little bit more. I have an electric vehicle. My husband was able to ask those type questions, and the rep was able to answer them.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 23, 2020

    I reached out to Endurance because the warranty of the car that I have was up and I don't ever want it to be an issue where I don't have anything to cover if it's a real major part. I went with them because they were number one when I did my research. I signed up online then someone called me and we finished up the rest of the process. They were very informational and very professional.

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    Endurance Warranty
    Response from Endurance Warranty
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    StaffBilling

    Reviewed Sept. 23, 2020

    I've decided I'm gonna keep my vehicle longer. I bought a warranty from Endurance. The reps explained how the claims were to be filed, and I've read it so I understand it. I've only made one payment and so far, that was okay.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2020

    I had an extended warranty when I purchased my vehicle and it ran out in January. It's definitely vital when you have a vehicle. I googled the top for warranty companies. Endurance happened to be in either one or two. I called and the transaction seemed a bit easy. They were very professional. Pretty much seemed to have known answers to all the questions I asked. It was seamless. However, when I called this weekend, I didn't realize customer service closes on weekends. So, somehow I got transferred to activations. When I asked the guy if I could ask him a question, he said, “I probably don't know the answer to it, but go ahead.” That, I found that to be a bit strange. But the experience with Endurance has been satisfactory.

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    Customer ServiceClaims HandlingCoverageTechStaffRatesHonesty & Transparency

    Reviewed Sept. 22, 2020

    Fraudulent & misrepresentation. They will find every way possible to deny your claim. All these positive reviews are all lies. Check the BBB and look at their rating and reviews. Under investigation from several states. My oil pump needed replacement so they send a technician. The tech look at my car and then denied my claim due to after market tires?? This has nothing to do with the oil pump. Oh but they said due to the after market tires we cannot fix your car.

    I told them I purchase the car that way and that I wasn’t told about any after market warnings. So now my attorney is dealing with them. They put me on hold for over an hour. This is their true colors. DO NOT look at their reviews on their web page cause most of them are lies submitted by their own employees. Go to the BBB (Better Business Bureau) and see for yourself how many claims have been filed against them nationwide. They are currently being investigated by several states as we speak.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Sal,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    TechMaintenanceStaff

    Reviewed Sept. 22, 2020

    I wanted an auto warranty because cars need service. I’m not a mechanic. I don’t know a lot of parts. The car's new to me, but it’s a used car. It’s a lot, so I don’t wanna spend all that money on the car if I don’t have it protected. The guy from Endurance that I talked to was really nice and informative. He was straight up with me. He didn’t beat around the bush. It was a good experience. I wish Endurance had a maintenance plan too. I would get that.

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    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    TechPriceBillingRates

    Reviewed Sept. 22, 2020

    I had gotten an auto warranty from the dealer that I thought was overpriced. I have spoken to Endurance and CarShield, and Endurance has the best price overall. I'm hoping that my car doesn't need it but I got it for peace of mind. Making payments is really easy. I just had to put the initial payment then I set up the autopay.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Sept. 22, 2020

    I thought it’d be a good idea to get an auto warranty and then I had a very good person to represent Endurance, so I chose them (I had bad experience with another company). Purchasing was easy, but they said they'll mail out the policy and they never did. When I purchased it, I told them that I don't have a printer that I could print any pages, much less 40 or how ever many comes. I wanted a printout so I could have it in my hand and read it. About two weeks ago, I got ahold to them again saying it never came. I don't know how they communicate with each other, but it didn't get passed on that I wanted a copy. They then said they'd send it right out and I got it yesterday. So far, I'm not impressed because of that. I had to call back to get it and now, I’m dreading when I have to use it if something does go wrong.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Lola,
    We are glad that we were able to make your experience with our company a better one.
    Feel free to update your star rating and review.

    -Customer Experience Department

    Verified purchase
    CoverageSales & MarketingRefunds & PayoutsStaff

    Reviewed Sept. 22, 2020

    What was advertised sounded like exactly what I wanted so I went with Endurance. The agent was really nice and very professional. But outside of that, I wouldn't renew it because it doesn't cover anything. BMW didn't know who Endurance was and no one would answer when they tried to make the claim. When I went to use the warranty, I got nothing paid. The seals on the brake light kept coming on. They were bad so I had to replace them but I had to pay everything out of pocket.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 22, 2020

    I just got a car and the original warranty had expired. I had gotten good reviews online. So, I checked Endurance out. Their rep was great and explained everything to me. So far, having the warranty is valuable. I need it. I got to be covered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaff

    Reviewed Sept. 22, 2020

    When I purchased it, the guy told me that they cover everything, just like a new car warranty. He was quoting me and he used the catalytic converter as an example. I asked him if that was all covered and he said everything was covered, from A to Z. When I had a problem with my exhaust, I called Endurance and the rep told me to take it to Nissan. I took it there and Nissan came back to tell me that my exhaust was cracked and Endurance said they wouldn't cover it. So I had to wind up paying a whole new exhaust out-of-pocket. I called Endurance and the rep said they don't cover anything on the exhaust. I told him that the guy there used the exhaust as an example with everything they cover. So my first experience with them sucked. I didn't appreciate that at all.

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    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed Sept. 22, 2020

    I have a Mercedes-Benz. It’s an older model. Endurance actually would cover it as opposed to a lot of other companies that didn’t. My car is a 2005. It's in great shape, but it's an older model. I guess the other companies cover luxury cars. Initially, I was looking through Endurance's reviews, and they were really good. Then someone named Peter called me. I talked to him and it was a great phone call. But then after, I didn't speak to Peter anymore. He told me that I will get $500 worth of gift certificates. I called and then they said, “Oh, well. Let us put that in for you.” Then, nothing happened again.

    I talked to someone when I was making my second complaint about the gift cards. She kind of blew me off like, “Oh, well. Let me look into that. We'll send a claim in and we'll send it to you.” I said, “I'm telling you, this is the second time.” She said, “Oh, well, I have to put it in this way. You should have something in the next couple of days.” There was nothing. Endurance should do a better follow up. It's a little frustrating right now. Now, I’m getting a ton of calls from different companies and was thinking, “Should I stay with them or should I go to another company?”

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Tammy,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Sept. 22, 2020

    I just bought my daughter a car. I wanted to make sure that when she took it to school, it was covered if she needed any major work done on it. I did shop around and I felt like I got more mileage coverage at a lower price with Endurance. It wasn't much cheaper, but I got more miles which was what we wanted. Everything was fine when I purchased my policy. It was easy. Any questions I had, they were very good about answering. The rep was very good and very patient. I’m kinda working remotely and I did say I had some calls. She called me the time I asked her to call me. If it wasn't a good time, she would just say, “Let me know, I'm gonna call you,” or “If you need more time, let me know.” She was very flexible. I was not harassed or anything.

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    Verified purchase
    CoveragePriceStaffRates

    Reviewed Sept. 21, 2020

    I have an older truck that needed an auto warranty. I filled out a questionnaire online and it led me to Endurance. The coverage options that they had available were what I was looking for. The reps were very helpful. They worked with me to get in a price point that was effective and worked with my budget. They also told me the coverage that I needed. I'm very pleased with the purchase so far.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    TechStaff

    Reviewed Sept. 21, 2020

    My factory warranty had been out. I've had an extended warranty through the dealership and when it hit 100,000, it was over. They recommended that I not get an extended warranty but I got uneasy and felt like I needed one. Endurance came up at a time where I was thinking about it and I went with it. The rep was very informative. He was really easy to talk to and work with. The only problem I had was when it went over to the other guy about doing the paperwork, he didn't wanna send me a hard copy in the mail. I insisted and he finally agreed to send me one.

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    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed Sept. 21, 2020

    I was given a car and wasn't sure how well it was taken care of. I wanted to make sure I didn't have to pay to fix all kinds of stuff so I got an extended warranty and Endurance came up first. I've talked to them about three times and the second person and third person I spoke to were pretty nice. The first person was not so much so it took me a couple of days to decide whether I was gonna go with the company or not. She kept trying to force me to purchase a policy that day. I told her I wanted to do some research. I called back and asked another question and got the same person. She wasn't so friendly. But so far, so good. I'll see what happens when I have to make a claim.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 21, 2020

    I had warranties on all my vehicles. The one I had on this particular vehicle ran out back in July, so I was looking to get new coverage. I purchased the coverage from Endurance. It was a good experience. The reps explained everything thoroughly and answered the questions that I had.

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    Verified purchase
    Contract & TermsPriceStaffBillingRates

    Reviewed Sept. 21, 2020

    They sent me over to the manager because I wasn't happy with the price that the reps were saying. The other warranty companies’ prices were better. But Endurance lowered it to just about the other company. My issue was that they charged such a large down payment than most companies. But so far, the experience has been okay. In fact, the guy that cooked the information after the agreement on how much was a much nicer person. Overall, they were pleasant and they were willing to work with me. So, that was a plus.

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    CoverageStaffRates

    Reviewed Sept. 21, 2020

    I got a new vehicle and it's not totally brand new. In case I'd have any problems right off the start with it, I would want it covered. I brought up extended warranties on the internet and Endurance was rated with 4.5 stars where the others were rated less than that. Purchasing it was a good experience. The rep explained everything pretty thoroughly and made it sound like too good an offer to pass up.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Staff

    Reviewed Sept. 21, 2020

    My car is getting up in age and I didn't wanna worry about any major repairs so we started looking for companies. Endurance was one of the companies that ConsumerAffairs recommended. We also tried a couple others and then we went to Endurance and we liked what they said, so we took it. They weren't like a used car salesman type of thing. They were very nice people and very professional. The guy I was talking to knew what he was talking about.

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    Endurance Warranty
    Response from Endurance Warranty
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    CoveragePriceStaff

    Reviewed Sept. 21, 2020

    I needed some warranty on my truck. It's very valuable ‘cause you never know what would happen. It was suggested to me that I get one and I looked at two different companies. Endurance is affordable and the coverage is a lot better. From the individual, they’re easier to deal with ‘cause some people just don’t know how to talk to people. The representative also explained the coverage well and it was easy to purchase. It's the way to go.

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    Verified purchase
    TechBilling

    Reviewed Sept. 20, 2020

    My car came out of factory warranty and then I looked up extended warranty services. It said Endurance was supposed to be the number one in the country, so I figured I'd try it. Now, I gotta make the payment 'cause they said they couldn't get the payment off my thing. Other than that, everything seemed to be great to me.

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    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Sept. 20, 2020

    They didn't give me an extended warranty when I got my car so I got one from Endurance and it was a good experience. They explained all aspects of the coverage to me well. Their customer service was very helpful. The payment automatically comes out of my account so I don't have to worry about it.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Sept. 20, 2020

    I was with a different company. I called Endurance and the guy I talked to on the phone said it covered 100% of this and that which is way more than what my last one did. My experience was good provided everything they told me was correct because the last one that I got was supposed to be the same thing and it ended up not being one. We'll find out when I actually have to use it.

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    Endurance Warranty
    Response from Endurance Warranty

    Welcome to the Endurance Family! Thank you for the review.

    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Sept. 19, 2020

    I bought an Endurance policy based on the reviews and the representative I spoke with was very nice and knowledgeable. The only thing I was disappointed with was they say you get a $250 gift card, but it doesn't work that way. You have to pay part of it. You can purchase a $100 gift card for $80, which is not what I was expecting.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffBilling

    Reviewed Sept. 19, 2020

    I talked with Kristoff and he was very nice. I loved him. But I did get transferred to another girl and she wasn't kind as he was. She was a little short with her answers. The stuff that she was supposed to have been sending me, she didn't send. I still haven't received my policy. I called back a couple weeks ago and they did send it later. I wish the payments were a little lower. I did some comparison and most of them are like 100 but with Endurance, it's a little more than 100. But everything else has been fine and I am satisfied with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Argentina,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    StaffRates

    Reviewed Sept. 19, 2020

    I went with Endurance because of the ratings. The reps were great. They were informative and available when I had questions. They did work with me and I'm fine with everything to date.

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    Verified purchase
    Customer ServiceTechStaffTransparency

    Reviewed Sept. 18, 2020

    The reps were very informative. This is my first car and I don't really know much but they broke it down to me and my dad, so it was good. Last time I called to update my card, the lady said the system was down but she handled it the best way she could.

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    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Sept. 18, 2020

    Endurance was the only one that would cover my car for the warranty and out of the three companies I was looking into, I chose to go with them. Their rep was pretty decent and paying for the warranty wasn't that difficult as they do an automatic withdrawal. This protection is very valuable to me and I would tell my friends to go with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Craig,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Sept. 18, 2020

    I have a German car, and they can sometimes have issues over time. My 2016 BMW 328 has low mileage now, so I figured it's a good time to buy an auto warranty in case I needed coverage later. Endurance offered me a good price and good coverage, and they were responsive. Their reviews seemed good online as well. The original person I talked to gave me the basics and gave me a lot of info. They reached back out to me later to follow up and I got a different person who was able to give me a much better, lower price. That's what made me finish the process. Paying was easy too. They set me all up on the phone.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceHonesty & TransparencyCoverage - Components

    Reviewed Sept. 17, 2020

    I purchase an Endurance warranty policy for my used vehicle, had it for over 60 days over 4,000 mi later. Engine light came on due to wear and tear on the engine worm parts cylinder misfiring. Mechanic took the vehicle apart, stripped out a bolt and told the warranty company it was like that already which I know it wasn't. It was inspected prior mechanic servicing the vehicle.. Long story short because the mechanic wasn't making enough money off the warranty company he lied about the repairs and the stripped out bolt on the valve cover to the warranty company, told warranty company it was like that prior to employment Park.. Tech failed to call me prior to taking it apart to mention a strip bolt which I knew wasn't the strip prior to mechanic doing the to tear down.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Sept. 17, 2020

    I'm very satisfied. Endurance takes the payments out automatically and it's almost $20 cheaper than what I was paying a month. That helped me out because I'm a single grandmother raising my granddaughter. The Endurance rep explained everything to me and I could tell she knew what she was talking about. She also reassured me that they stood up for their customers. I had an auto warranty before and I wasn't too happy with it because the last few times I went with something wrong with my car, they denied paying for it to get fixed. They denied me three times. When I called to tell them that I wanted to cancel, they offered to drop the price, but I just wanted to change.

    The Endurance rep was really nice, so she put my mind at ease. She told me how to go stopping payments with the other company as well. She said, "What you need to do is write a letter, send it to them, and send it registered, so that they can't deny that you never told them that you wanted to stop payment." The other company would usually take the payment out of my checking account directly at the beginning of the month, and I knew it was gonna be too late for the payment to stop at the beginning of September. Endurance wasn't gonna start covering me till the 10th of September too, so I went on ahead and let that go, but I wanted the payments stopped. I didn't want the other company to take any more out, so I wrote in the letter and I sent it registered.

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    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsMaintenanceStaff

    Reviewed Sept. 17, 2020

    The warranty on my car expired and I didn't know that it did. When I finally had a chance to look at it, I didn't feel like renewing there so I was shopping around. I called CarShield but I read their reviews and heard that they were bad with this. I was looking for the best one and Endurance had 4 stars, so I went with them. Their rep told me a lot of stuff, but he didn't tell me some things and now, I have a problem with Endurance that I'm trying to fix. A lady hit my car and her insurance company repaired it, but they put a total loss on my vehicle. Endurance said they can't do anything, so I'm in the process now of trying to get that taken out from my car before I can even use it. I'm working with them and if it's not corrected in a month, I'd be canceling because at the moment, I'm paying for a policy that I can't even use.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 17, 2020

    Customer service was excellent. They're very nice, cordial and willing to answer all of my million and one questions. I just bought a used vehicle and then along with that, the breakdown in which the agent explained everything for me, I decided to go with them. Endurance's coverage is over 150,000 and it seemed that their coverage span was a little bit more. A lot of the others didn't start out with that point.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    CoverageTechPriceRefunds & PayoutsMaintenanceBillingRental Car

    Reviewed Sept. 16, 2020

    My first repair was my AC. The mechanic said the entire AC had to be replaced because the clutch to the compressor went out. The ins. Adjuster said the clutch was separate from the compressor and could be replaced separately and it wasn't covered. It took 4 days to even get the mechanic an answer and I ended up paying the $1000. Bill plus rental car $430 for 5 days because if the repair isn't warrantied they don't pay for rental. Not worth the paper it's written on.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffBilling

    Reviewed Sept. 16, 2020

    For the next year and a half, I am driving long distances to work every week and I was approaching the end of the extended warranty that I had purchased when I bought the vehicle. The original extended warranty would not give me a 100,000 mile extension. They would only go 50,000 miles, but Endurance gave me 100,000. If you think you're gonna need extended coverage, then this is the place to go. They gave me what I needed, so I went with them. It went quick and easy. It was to the point and professional. I had a couple of calls from two different individuals checking on me and there wasn't any big pressure. They were just letting me know. When I signed up, I put it on my credit card, which was easy.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 16, 2020

    I read up on Endurance Auto Warranty and based on the service they provide, I chose to go with them rather than the other company that I was checking out. The rep I talked to was great and when I first signed up, I remember having to go back to make sure I got the discount because I was paying for it upfront. There was one person who said they didn’t want to give it to me and when they spoke to someone, they made a call and they took care of it quickly.

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    Verified purchase
    CoverageStaffBilling

    Reviewed Sept. 16, 2020

    The rep was very reassuring. He did a good job at explaining the coverage and I didn't have any questions to ask. I also didn't have all the money right then and he broke it down in two payments, which helped me tremendously. After that, everything was fine. I feel comfortable with Endurance and I feel protected. At my age, having a protection plan is very valuable. I'm 73 and I can no longer get out there and do what I used to do. I'm glad that there's somebody else that will step in and take care of things for me.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Paula,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    BJ increased rating by 3 stars.
    Customer ServiceClaims HandlingCoverageTechMaintenanceStaffHonesty & Transparency
    After a positive interaction with Endurance Warranty, BJ increased their star rating on Nov. 14, 2020.

    Updated review: Nov. 14, 2020

    From the back to back conversation with one of the employee (Brian) about the issue, we had decided to give the company a second chance. He provided us with some options and compromise as possible within his limits to provide us a good customer service experience. He assured us that Endurance will provide that great customer service experience when the time comes again for repairs. Since there was no way for Endurance to pay us back for the repairs of $6349, they only provided us with a little accommodation. When the time comes again for another repair to be done we will then substantiate their customer service and work. Hence, providing further review of their product and a more positive recommendation as needed. This issue has been resolved.

    Original Review: Sept. 15, 2020

    The company is total trash. We purchased an extended warranty with Endurance last month and completed the 30 days. Our vehicle broke down unexpectedly but hasn't met the 1000 miles period. The dealership had called me back, saying that the claim was denied due to the mileage was 500 miles short. We called the company and explained the situation that we cannot go any further since the vehicle had broken down, but we were told that the contract did say 1000 miles. We tried to reason with them and explained that we needed the vehicle fixed since it is necessary for our daily commute to work. But without remorse, they did nothing. They "tried" to do something but were just to put on hold for a few seconds but, in reality, was a total lie.

    This is a company that does not have any values or would care about their customers. This is a company that from the person on top all the way to the bottom who answered that call cares the money you give them and completely disregard "customer service." They will try to get you with their gimmicks such as 100% covered or value YOU. But in all entirely, they value your MONEY! It is like what previous comments say, they talk the talk, but when it comes to time for help, they disregard you. If you are in the military or any government institution, I recommend that you not use this company.

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    Endurance Warranty
    Response from Endurance Warranty
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    TechStaffBilling

    Reviewed Sept. 15, 2020

    I have heard of Endurance before and I got the platinum plan because the current warranty that’s on my 2015 BMW through the dealer expired. However, I have not been able to set up my online account because I have not received the link nor have I received a card. I have not received any type of welcome packet as well. Other than that, the rep was very good and the payment was automatic.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Lamont,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 15, 2020

    I have a BMW X550i and I liked that Endurance do not use aftermarket parts. That was some of the arguments that I always got from other companies. They would use junkyard parts and that threw it over the top for me because with the BMWs, you can't use aftermarket or junkyard parts because that never works. The girl that sold the warranty to me was really nice and she knew what she was talking about. There's a rash of people trying to sell these things now and I have hung up on them. I was a sales manager for 20 years and with the way some of the warranty people talked to me, I would have fired them if I would have walked by their desk and heard the things they were saying. But Endurance's rep handled it really well. She was really knowledgeable and helpful. Now, I hope when I go to use the warranty, I don't shoot myself in the foot. But according to what I've been told, it's a very promising purchase.

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    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & SpeedStaff

    Reviewed Sept. 15, 2020

    My truck was a piece of crap when I bought it. It's a Ford. I drive a lot and even though it's only two years old, I have already put the mileage for my factory warranty. My wife and I drive everywhere, and I just wanted to make sure that it was covered at least until I paid it off. I started looking for warranties that I can put on there that would cover my vehicle while I was still paying on it. I called Endurance and decided that I wanted to have their services. My experience was pretty good. The rep explained everything thoroughly. He told me what it was covering and what it wasn't covering. But pretty much, I'm covered bumper-to-bumper. He told me I had one of the better packages that they offer. So far, everything's great. I hope I don't have to, but if I have to file a claim, I'm hoping that that experience is the same. I hope I don't run into a brick wall later down the road when I'm trying to get something repaired.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 15, 2020

    I was looking for a warranty, but I couldn't afford to pay the full $2,500 at the time. You never know, nowadays and I wanted to make sure I had some type of coverage. I looked up warranties to the point where some were 2 stars and 3 stars. When I looked up Endurance, it was 4.5 stars. I read over what people were saying and at one point, I wasn't going to do it, but then I wanted to make sure. I did something online and then they called me. I then told them I will call them back and then they called me back. It sounded like it was worth it in the long run and the person I talked to was helpful and good. He answered the questions that I needed answered. With how he handled himself, he made me more comfortable to think about purchasing. With how everything panned out, it still gave me that safety net that I needed in case something did happen to my car.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Sept. 14, 2020

    I called in and received a quote. Returned the call a few days later and received a higher quote when they couldn't find my original quote. I called a third time to try and make contact with the original person who provided the initial lower quote. I was then bullied by the customer rep/salesman who literally told me that I was lying about my prior quote and phone call to his company. He told me that I was making up the story to try and take advantage of their company to get a lower price. His name was Mike **. He was extremely rude and disrespectful when I was simply doing some due diligence as a buyer. No customer should ever be treated this way. I bought from another company.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Chris,
    Thank you so much for taking the time to leave us a rating.
    Please reach out to us so we can try to make your experience a better one.
    custserv@endurancedirect.com

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceBillingRates

    Reviewed Sept. 14, 2020

    It was easy to sign up with Endurance and they had good customer service on the phone. I googled auto insurance warranties and found them. They were also linked to AARP and then the price, and their warranty was a little bit better. They had a higher customer satisfaction than a competitor, but they both had a lot of complaints too.

    The young lady who explained everything and went over the warranty was very nice. She then handed the call over to the people who verified the information that I've given them and that has been great so far. It was easy to pay them as well. They took two different cards, so that was great. I told them I needed them to start with one card, and bill the other one. A mild concern I have is when we did it with a debit card, I was expecting to also receive paper billing. That’s no biggie though. I'll just call them about that.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Pamela,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    CoverageTechStaff

    Reviewed Sept. 14, 2020

    I have a warranty on my 2012 Hyundai Elantra from the dealership, but they don't cover everything that an outside warranty would cover. I had Toco, but I was doing my research, and I liked the package that Endurance had to offer. I decided to go with them and everybody was helpful in giving me insight and details on the different packages. They weren't trying to hurry me up to get one. Everybody was very professional.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffLoan Process

    Reviewed Sept. 14, 2020

    I already had CarShield and thought they were the best. I heard about Endurance, did a little research and saw the top three - Endurance, CarShield and somebody else. CarShield had some limited coverages and I was looking for more coverage. When I heard Endurance covers more than CarShield, I canceled my CarShield contract and got Endurance. I also like the fact that there wasn't a deductible with Endurance. The rep did good. He said for whatever that they didn't cover, they were gonna loan me the money to get my car fixed. That really sold me. The only thing he left out was that I had to get approved for the loan through a credit check.

    When I took my car in to get it fixed a couple of weeks ago, the shop told me what was wrong with it and they called Endurance. Endurance said they don't cover that so I had to go dig my file and tried to get it approved. They said that wasn't approved so I'm still in the process of trying to get some things fixed for my car. Other than that, I don't have a problem with Endurance at all. Everything's been good. I like the fee and the way it got set up. I paid so many months and the next month, I don't have to pay anything. My uncle was the one who told me about CarShield. I found out about Endurance and told him about that. I said, "You need to get Endurance. It's better than CarShield."

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Tommy,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageRates

    Reviewed Sept. 14, 2020

    I was checking online what's the best warranty out there, and I've seen one was Endurance. I checked their coverage and the rating that they have. I said, "Maybe this is a reliable company."

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    CoverageStaff

    Reviewed Sept. 13, 2020

    The rep of Endurance I talked to was nice. She was good and she explained everything. I asked what is not covered, and she told me exactly what is covered and what's not.

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    Verified purchase
    Customer ServiceCoverageTechBillingTransparency

    Reviewed Sept. 13, 2020

    I felt it was necessary for the vehicle to have an extended warranty. I don't have a lot of time on my hands to do that kinda work on it which I typically try and do as much as I can. I was researching different companies and Endurance had some pretty good reviews. They're both good and bad, but majority of them were good. The other thing that got me was the direct payment to the mechanic. That seems to me like they would get things done faster. A lot of other companies don't do it that way.

    Everything went pretty smooth for the most part. I did have a point where I was trying to call back and give Endurance my mileage but the email they sent me had the wrong number. I kept calling that number but it was a number that wasn't being answered at any moment that I tried to call it. I ended up calling a number from the website and they told me I was calling the wrong number. But the last time I checked my documentation, they did not update the actual mileage. I don't know if they updated it now or if it just takes time to process after I called them back and updated it. I'm still kinda skeptical about it but I'm going forward with it. If something happens to my vehicle, I wanna see the process and how smooth it goes.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Domingo,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    PriceMaintenance

    Reviewed Sept. 13, 2020

    Endurance gave me a good deal so I went ahead and took it. It’s 97 a month for three years. You pay the first three years. The other two years are free. I need it because my truck is a little old, and it costs a lot of money to fix them now. I haven't used the warranty yet, but maybe a little further down the line, I will. I got it in case anything happens. I took a little extra precaution.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you Hector for contacting us and talking a little more about your experience.

    Feel free to adjust your review.

    Verified purchase
    TechPriceRates

    Reviewed Sept. 13, 2020

    My wife's car was going out of warranty. It's a Niro '17. I looked at several providers and Endurance's program was similar with everybody else, but their price was better than everybody else. I just join them and I look forward to being with them for many years. I have another vehicle I'll be bringing on board in another two years.

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    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsHonesty & Transparency

    Reviewed Sept. 12, 2020

    I got four cars. I always had warranties on my car, but the last auto warranty company I was dealing with didn't go well, so I switched. When I switched, I went with Endurance because the person that I talked to made it sound good. I got the premier warranty for my car and it was 108 a month. I read everything and he explained everything. I knew what wasn't gonna be covered and what was. What Endurance is selling is not what they're showing though. I took my car to have it looked at and when the dealer called me, he said my auto warranty company was not gonna cover anything.

    All that was supposed to be covered. I've read the contract through and through, from word to word, and I was like, "Hold up, I know I saw on there axles." That's what drives it. Power steering rack. How do you not replace a power steering? That didn't even make sense. I've had warranties in the past that replaced power steering. After I called back after everything, the guy kept saying what wasn't covered, so I asked, "What do y'all cover?" As consumers, we buy these things to make us feel protected and when we go to use these things, we wanna feel like the warranty has got our back. That's why we purchased it.

    I know I was sold on this warranty because I didn't get anything in return. It could've been my mother that needed her car fixed and she might not have had $7,000. She's got a warranty that says, "I'm good." I already knew when I signed on with them that there were some stuff they didn't cover, and I was willing to pay out of pocket for what wasn't covered. They sold me very well, but when it came time for them to show, they didn't show me anything. I spent seven grand out of my own pocket fixing my car. Why the hell do I need to pay $100 a month for an auto warranty if when I take it to the shop, I still got to pay out of my pocket to get it fixed? I just got the paper notarized today to cancel with them. It should be in the mail.

    In order for a company to be very successful, they should always be totally honest with their customer. I have my own moving company, so I know this. The company shouldn't leave anything out because everybody hates surprises, especially when the surprise is money coming out of their own pocket. Going forward, Endurance needs to be very upfront with the customer and let the customer make their mind up. That way, everybody's happy. The guy that sold me on the plan did a good job, but he left out a lot of information before I made my decision to take the warranty. He told me all the upsides of it, but he didn't explain any of the downside.

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    CoveragePrice

    Reviewed Sept. 12, 2020

    I've talked to many different people and some people were pushy. I hate it when people push me and try to force me into doing something and I will not go with them at all even though I really want their service. So far, Endurance has been a very good company. You decide if you want to pay them either every month or come out of your pocket $4,000 all at once if something happened to go wrong. They also did a good job of explaining the coverage. They said everything from electrical to motor and transmission would be covered. The only thing I would have to do is pay a $100 deductible. It's better than the one that I have where I have to pay half for everything when something goes wrong.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Debbie,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffFollow-Through

    Reviewed Sept. 12, 2020

    The purchasing process with Endurance was phenomenal. I weighed the benefits of Endurance versus buying one from Porsche. Endurance offered a bumper to bumper coverage while Porsche was not gonna offer that. Endurance also offered a low deductible. Porsche was gonna offer a $1,000 deductible.

    What was frustrating was the amount of time it took for Endurance to eventually get me the contract. They said they had emailed it to me four or five different times. Buying an aftermarket warranty, the first thing that goes on in your mind is it’s a scam. That's the only thing in the back of my mind since they didn't get the information out to me within the 30-day period for me to say I don't want it. It drew a little concern that they may not pay or they may have reasons that they'll make up. If you give people a promise that you're gonna do something, they're expecting that. When it doesn't come through like you may have told them, it starts the wheels of questioning the integrity of the product especially at over $3,000. Other than that, it was a pretty good experience. The person who sold it to me was very knowledgeable. I like to work with people that know their job.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 12, 2020

    The warranties on my car had expired. All of these TV commercials encourage people to get an extended warranty, so I started looking into it. I'd gone with another company before, but they would not provide me with a copy of my contract, so I cancelled with them and then went with Endurance instead. Endurance said they don't do anything by mail. They do it all electronically. So, they have given me a website that I need to go to to get in.

    The only one policy that they have, which is a little difficult when you live in Alaska, is that you gotta put 1,000 miles on your car from the time that you sign up. It's for the time that you're eligible to start using their services. And up here in Alaska, it's very difficult to put on 1,000 miles because we don't have any roads up here. The 30-day wait was not a problem but especially with COVID going on right now, I told the rep too that I only live about a block and a half from work, so putting on 1,000 miles is gonna take quite a while. Overall, they were very nice on the phone and they came through with everything that they said that they were going to do, at least to this point.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Patti,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    CoverageStaff

    Reviewed Sept. 11, 2020

    I got a new vehicle and I never had a foreign car before. It was good dealing with the specialist from Endurance. They explained the coverage pretty well but they didn't get into detail. I don't know if the wheel bearings, ball bearings, strut, and things like that are covered. I don't even have a copy of my policy and I did try to try to get a copy.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Kimyatta,
    Thank you so much for taking the time to leave us a rating.
    Please reach out to us so we can try to make your experience a better one.
    custserv@endurancedirect.com

    Customer Experience Department

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 11, 2020

    When I originally talked to the agent, it was kind of rushed and there were little information. But I made him stop and explain. They sent a coupon of some type of rewards I would get after I hung up. But he had only gave me half of that. So I felt kinda slighted.

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    Customer ServiceCoveragePricePunctuality & SpeedBillingRatesTimeliness

    Reviewed Sept. 11, 2020

    Some of the coverage on my car had ended but I still had the powertrain on mine. I checked out CarShield but they were way more. I got Endurance three or four weeks ago and it covers more bumper to bumper. I asked them to do a direct deposit from my account for the payment. But there was one issue that I had with Endurance. One person quoted me one price but when I called back the next day, it was a different price. I called back and the lady there said I had to speak to a manager. It took a long time to get one. Their guy gave me something lower. She said it should have been more but she honored it. She said she corrected it but that information wasn't sent to my email. They charged me too much. I'm gonna wait until the amount is taken out of my bank statement in September. I won't do anything if they correct it.

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    PriceBillingRates

    Reviewed Sept. 11, 2020

    The woman I spoke to was pretty good. I went with them because they were willing to negotiate the price. I did have to make a down payment. They did cut it down some because I’m a veteran. But it could've been better. It would be kinda nice if they would either do away with the down payment or lower it. The reason why I decided to get a warranty is because my car is getting a little bit older and I don't want to be caught with my pants down in case something happens.

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    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaffBillingTimeliness

    Reviewed Sept. 11, 2020

    I no longer had gap insurance on the vehicle that I intend to keep for some time still. It's a good vehicle but it's getting into those years where there's some anticipation that something could go wrong with it. So I went to ConsumerAffairs. Originally, I got a mailer in for some other extended warranty but I did my own research to see which ones were the top recommended third party warranty programs and Endurance came up. On the first day that I called, it was to get some questions answered and then, I had a discussion with the family and we thought it was a good idea.

    I called the next day to get the policy started. There were some issues to get it set up and during a financial period, I hadn't budgeted the total amount of sign-up costs. It would've taken two payments to get what is required down to get the policy started and when the actual policy was effective, we were a little wrong but there was no harm. The reps from Endurance worked with me to get that broken down into a couple of payments, which was good. The policy starts in the 5th of last month and both representatives I talked to were very clear about what qualifies the warranty and when it would take effect if I had to take the vehicle in to get some repairs. The reps were respectful and they had most of the answers that I needed from them. Getting the policy started up wasn't difficult at all.

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    TechSales & MarketingStaff

    Reviewed Sept. 11, 2020

    I've been looking at getting an extended warranty for about a year. I looked at CARCHEX and there was another one. I looked at an advertisement of CarShield, but I went online. I read about CarShield. They got so many negative reviews. I didn't consider them. The last time I took my car to the shop, I spent like $2,000. Also, I knew my car was getting up there. It's a 2011, and this is '20. I went with Endurance. I wouldn't give the rep that I spoke with an A, but he was okay. I was not overly impressed. He was a little vague on some things, but I went with it anyway.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Sept. 10, 2020

    I looked online and saw that Endurance had 5 stars. I called about three companies and they were the one I ended up with. The rep was good. He explained everything to me and I got the best coverage I could get for my 2017 Kia Sportage. I don’t like the price though. It should not be that expensive to cover your car but I understand. If you have to use it, it’s expensive. It’s just like any kind of insurance. It’s high dollar but it is what it is. I called customer service and they answered my questions. I asked them on how to get ahold of the coupon. I wanted to see if there was anything in there I wanted or anything I could use. I tried to use it but nothing was free. You gotta buy something and it’s not a deal. They should just not offer coupons but go cheaper on the cost. They’ll appreciate it.

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    CoverageTechStaffBilling

    Reviewed Sept. 10, 2020

    The truck has a lot of electronics on it. I was a mechanic, but there is just no way I would work on it. Endurance sounded like a better deal to me. The reps explained everything pretty well. I got the platinum coverage, which is supposed to be bumper-to-bumper. They just take my payments out of my checking account every month.

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    Customer ServiceCoverageTechSales & MarketingPriceLoan ProcessRates

    Reviewed Sept. 10, 2020

    I purchased a used car. I compared Endurance to what the dealership was offering. The first dealership was more expensive and it would have been rolled into the loan, so it made no sense to pay interest on the money they were offering. I elected not to go with a warranty from the dealership. When I typed in a search for extended warranties, Endurance had high reviews. I sent a message to them, they called me back, and I talked it over with them. I knew the numbers that the dealership was offering and Endurance met me where I wanted to go with the dollar amount and type of service. It worked out. I auto pay the warranty and they are gonna take out once a month $80 for three years. I didn’t even have to do anything online.

    My only comment would be to offer me the lowest price first. I told them that their initial offer was more expensive than what the dealership was offering. They said they would give me a new customer discount. But that was generally the point. Shouldn’t they just offer that to every new customer? If I didn't know any better, I would have probably gone for it because it wasn't that bad of a deal. Other than that, they were really nice and they came through in the end.

    I am still within my Cinderella period. Just like any insurance, they don't really earn their badge until you actually have to use them and see if they decline stuff or this or that. But based on just getting Endurance, I definitely recommend it because it seems, like from what they described, the deductible is $40 and they would cover all the labor, taxes, and everything.

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    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageStaff

    Reviewed Sept. 10, 2020

    My vehicle is out of warranty and I know that things can happen. So, I just wanted a warranty and the internet highly recommended Endurance. The reps were very nice and they did alright when they explained the coverage. I didn't have to work through a whole lot of red tape. I just wanted to have the warranty and I hope it'll be valuable.

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    Endurance Warranty
    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 10, 2020

    I always keep my cars covered. The warranty that I had on my car was running out. I called the Better Business Bureau to find out which warranties were pretty much the best ones and worth it, and they recommended Endurance. The rep worked with me. He gave me a couple of days to speak with my husband and explain everything. He emailed me a package to help me explain to him. So, it was a pretty good experience.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 10, 2020

    I put 118,000 miles on my 2017 car and the warranty's gone. Right after I put 100,000 miles, all hell broke loose. The air conditioner and the sensors went out. I saw Carshield on TV and I didn't like their coverage because it would end at 150,000 miles and I have almost 120,000 miles already. On the other hand, Endurance's warranty goes up to another 100,000 miles from now. I called them and everything went fine. However, when I was talking to the gentleman from Endurance, he was talking about some kind of promotion wherein I would get 250 right then and 250 later. I never got anything. Other than that, Endurance did everything I wanted.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingRefunds & PayoutsStaffBilling

    Reviewed Sept. 9, 2020

    Endurance sales agents talk a good game but when you try to get stuff done it is another matter. I initiated this process based upon Consumer Affairs' recommendation in mid-August 2020. For service however, you experience significant phone delays with Endurance and you then need to leave a VM for a call back (which is delayed). Also their link with MEPCO for underlying billing is a mess--and that's not handled by Endurance. Had problems getting a password reset--and even a call from Mepco (that never occured).

    I wanted to pay for the full warranty upfront (as explained to the Endurance agent(s))--but the system kept on stating payments over 3 years. If you can't get a straight answer on paying your bill--not sure it will be a smooth process should I ever need to file a claim. In the end, I decided to self-insure as I spent a lot of time trying to get this to work and cancelled on 9/9/2020. I would NOT recommend working with Endurance and this is the first negative review I've left on a vendor--just to alert you to how annoyed this has been.

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    Endurance Warranty
    Response from Endurance Warranty
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    Customer ServiceTechPriceRefunds & PayoutsRates

    Reviewed Sept. 9, 2020

    My sister has an auto warranty and her alternator went out. She talked about how Endurance paid for it and all she gotta do is get it to the shop and work with them. I just purchased the truck and she was saying, "Pick up Endurance." I called them to see how much it cost. They did everything. They actually went down on the price. Very satisfied with everything at this point.

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    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsRates

    Reviewed Sept. 9, 2020

    I bought a used car. I also bought the warranty from the dealership that I bought my car from. But when I came home and viewed the reviews online, that particular warranty was horrible. There were a lot of negative reviews and people were saying not to purchase it. So immediately, I called the dealership and asked them to cancel the warranty. When I went to the ConsumerAffairs, Endurance was the first one that was on the list. They reached out to me right away by email and probably by text message, then they followed with a phone call. I returned that call and spoke with someone different and he was able to assist me in getting my warranty paid for and covered. I was pleased with the way everything worked out. They gave me a very good rate so I was very happy. I saved $1,500 compared to what the dealership offered me. It went very well and I was very satisfied.

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    CoverageStaff

    Reviewed Sept. 9, 2020

    I wanted extra protection on my ‘09 Chevy Aveo. After kinda looking around and seeing what's out there and what was best, I ended up with Endurance. My research was feedback mainly. I liked all the good reviews of Endurance. I got their bumper to bumper coverage. Everything went fine and their reps were good.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Sept. 9, 2020

    I had signed up with another warranty company but when the gentleman from Endurance called, he gave me some very informational facts that I needed to know. So, based on what he told me, I canceled my other membership and transferred to Endurance. They explained the coverage very well. I have a five-year warranty up to 75,000 and if I sell the vehicle, I can either transfer it over to another vehicle or I can just cancel the warranty. I'm a car dealer and I think everything is on the upper end of what he's talking about.

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    Verified purchase
    Customer ServiceCoverageSales & Marketing

    Reviewed Sept. 9, 2020

    The warranty on the car that I have wore out. My car is up there in mileage and years and I know I need to have something. I was recommended to Endurance by somebody when I was looking for another warranty service. They said the company was good. I made contact via customer service and they gave me a good discount. The only thing is I haven't received the packet or anything and it's been over a month now. I downloaded some stuff online. But they told me I would receive a packet with some discounts and whole buggy stuff. I go to my mailbox and there's nothing in it yet. And I'm wondering, "Did they forget or what's going on?"

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    CoverageStaff

    Reviewed Sept. 9, 2020

    The warranty on the vehicle was almost up, so I decided just to go ahead and do a full extended warranty on it. A couple of my friends have Endurance on their Mercedes as well. I wanted to get the best coverage that Endurance offered at the time. The rep was very informative and answered all of my questions.

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    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Sept. 8, 2020

    My warranty when I bought my vehicle had expired. I was with CarShield, but I knew this guy at the dealership told me that CarShield was garbage. When I tried to call them, I was on hold for about an hour. Then, Endurance sent a flyer and I looked at it. CarShield was charging me $100 a month for just a powertrain. However, I was able to get 106 from Endurance for a powertrain and electrical and all that. The rep explained everything to me straight up. I haven't had to use it yet but I already sold my mom about it.

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    CoverageOnline & AppRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Sept. 8, 2020

    I looked at reviews and after seeing the coverage and other people’s experience with Endurance, I decided on them. Purchasing was smooth and I chose the highest package they had for my 2014 Dodge Grand Caravan. I got bumper to bumper and everything other than regular maintenance is covered. So, it’s a complete coverage package. I set up auto pay for the payments and it’s convenient. I was having trouble signing in to their website but they helped me figure it out.

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    Endurance Warranty
    Response from Endurance Warranty
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    CoverageStaffBilling

    Reviewed Sept. 8, 2020

    I put a lot of miles on my vehicle driving every day for work. I needed to make sure I have a vehicle. Having a warranty helps me out a lot. Endurance stood out because they said even if it was something that their warranty would not cover, they can still use one of their own credit cards for Endurance to help me out and I would pay on that. The reps were very knowledgeable.

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    CoverageStaff

    Reviewed Sept. 8, 2020

    I have a 2014 Ram 1500. I'm gonna hand it down to my kids so I wanted to make sure it's in good condition. I liked what Endurance offered. Their rep was good too.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffBilling

    Reviewed Sept. 8, 2020

    My car warranty was expired a couple of months before. I have a Mercedes Benz and I know how expensive it is to repair. So I wanna be under warranty. The salesperson from Endurance handled my questions very well and the payments were affordable. I was gonna do some other research online. But as soon as you start signing up and you put a phone number in, even though you're not finished populating all the home screen, they already have somebody calling you. I don't like pressure sales. However, the salesperson was very nice and I didn't mind him calling. He was very persuasive but their coverage could be a little cheaper. But across the board, bumper-to-bumper coverage is expensive. My deposit was high and he split it in half. I told him that I could pay it this week and then two weeks later. So that was very helpful.

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    Customer ServiceTechSales & MarketingStaffBilling

    Reviewed Sept. 7, 2020

    I looked at about four warranty companies before I finally got a recommendation for Endurance from ConsumerAffairs. This is the best warranty service. I must have been talking to a poor gentleman from Endurance for about 20 minutes and he went over everything. He took all the information about the vehicle and there's also fact that I'm old. He was asking me a bunch of questions and I told him that they were recommended. He even let me split the payment into two different ones, which helped. I have the payment taken out of my account now.

    Having a warranty is extremely valuable. There are a lot of benefits to this. And I feel safe with the car knowing that. In fact, Endurance is actually a lot better than AAA. I looked at AAA and that wasn't gonna give me the actual fixing up for this. But Endurance includes the towing and all other stuff, like a little Water Club. This also offers me free tires and a key fob. I got all the follow-up paperwork from Endurance. But the gentleman said that they were gonna send me coupons and I haven't got them yet. I'm gonna have to call them and find out if I could still get them.

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    CoverageRefunds & PayoutsStaff

    Reviewed Sept. 7, 2020

    I didn't really wanna spend money out of pocket if something happened with my car and I'd rather pay a monthly for it. With an extended warranty, someone will take care of my car if something happens. Purchasing one from Endurance was good. But they didn't really give me a good deal until I told them that I might look for something else and all that stuff, and then they started digging for something else and gave me better coverage like lower miles. But they could've done this in the beginning. I still didn't get really what I want, but this was probably the best option for me. If I find something else, I'm probably just gonna jump into it. But everything is good, so far.

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    Endurance Warranty
    Response from Endurance Warranty

    Welcome to the Endurance Family! Thank you for the review.

    Verified purchase
    CoveragePunctuality & SpeedBilling

    Reviewed Sept. 7, 2020

    I bought a really nice car. It's only a weekend car when my wife and I decides to go out to church or take a little trip here and there. I know this is gonna be a classic later on and then I plan on keeping it. So I figured that I wanted some insurance on it in case anything would happen. The conversation I had with Endurance was really great. They told me about everything and they didn't hide anything. For all the stuff that they offer, it sounded better than AAA plus my regular insurance. It made a lot of sense and I really liked it. They explained everything to make me feel comfortable with getting it. Then the payment was reasonable and something that I could afford.

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    Customer ServiceCoverageStaff

    Reviewed Sept. 7, 2020

    My stepdad said it would be a good idea to have some extended coverage. I was googling stuff and Endurance was the one that had better reviews, so I figured it must be better than the other ones. The customer service was very thorough. If I had any questions, they answered them and if we got disconnected, then they’d call me right back, so that was really good for me.

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    Customer ServiceTechStaffBilling

    Reviewed Sept. 7, 2020

    My mother spent $3,500 on her car for a computer error and I decided I didn't wanna go through that. The rep from Endurance was great but I’ve had a problem with trying to find a list of mechanics that accepted and it's not that easy to find. So finally, I started calling and asking. I called the dealer I was gonna go to and asked if they accepted it, and they said no. But the Ford dealer in Mayfield, which is close to me, does accept it. Endurance takes the payments out every month from me. It’s on automatic deal and they haven't had any trouble getting it because I see it hitting the bill. I bought protection on the truck when I bought it and I never had to use it. So that one was worthless but you never know how valuable having one is. It has been a good experience with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServiceClaims HandlingCoverageStaffBilling

    Reviewed Sept. 7, 2020

    I bought a 20-year-old vehicle. It only had 150,000 miles on it when I bought it. But I wanna make absolutely certain I can get it fixed. It has shown itself to be a good car, but I don't want to have a car that old and not have a warranty on it. Endurance Auto Warranty was the first one that popped up online and asked me what I was looking for. I told them everything I was looking for in a company, and that company made everything I was looking for. So I've tried them and I've been really pleased with them so far. I haven't had to file a claim or anything, but it hit all the bullet points for me.

    I've been able to deal with Endurance all over the telephone and online. I made the first payment right after I got the car. I made sure I had enough money to make that first payment. Then I just got through making the second payment on it. I expected, with the COVID, for it to be harder to get hold of somebody and make a payment but I've been able to make those two payments over the phone.

    Overall, Endurance has been really easy and very dependable. You always get the impression that they're right there to serve you. They always ask you if you need anything or if they can do anything else for you. It's also really easy to understand how it works. I've got a next-door neighbor that needs this kind of warranty and I've already recommended it to her.

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    Customer ServiceCoverageSales & MarketingPriceRefunds & Payouts

    Reviewed Sept. 6, 2020

    When I buy anything that someone else used prior to me, I want some type of coverage that'll protect me for the unknown. I would do the same if I bought a brand-new one 'cause normally, problems don't start till after the manufacturer warranty wears out. I would want something extended there because I normally don't trade cars in to get my money's worth out of it. I want something to protect the motor and the major parts of the vehicle. But if the warranty doesn't meet the length that I'm gonna plan on holding it for, then I need something to cover me.

    Endurance Auto Warranty was sitting up at the top of warranty companies. I talked to the other ones before I talked to them so I would have a better idea to how I was gonna judge them by. Endurance gave me a military discount, which the other ones didn't. They also had more to offer than the other ones, even the ones they advertise on TV. I liked everything about what Endurance offer. But the customer relationship was worse than poor. It was sad. That can turn people away from them. It might not be a bad thing to go to someone else and pay the extra $300 'cause someone's more aware of what they're doing with their job and what their company is doing.

    I'm not happy with the customer service I've been receiving. When you talk to customer relations, half of them don't wanna give you the right information, and the other half don't know. I wanted to be educated so when a problem did arise, I'd know exactly where to go. I'd rather phone tag now so when the time would come that I'd really need them, I could go right directly to the department I'd need to go to. I don't wanna get on the phone and be pissed off because I spend half an hour talking to someone that knows less than I know.

    I'm disturbed because something has happened. Now, I need to get something fixed but I can't get it fixed 'cause I'm playing customer service tag or I'm playing with someone that wanna be smarter than what they really are. If you don't know, have enough sense to direct me to someone that does know. I have to normally call back several times to get information about the issue. Overall, I'm somewhat happy but I won't recommend anybody to Endurance 'cause their customer service stinks.

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    CoverageStaffBilling

    Reviewed Sept. 6, 2020

    I just purchased a 2015 F-150 that didn't come with a warranty and I looked up different car insurances or extended warranties. Endurance was one of the ones that popped up. It was a 5-star and it was the first one that I clicked on. The reps were good and they sent the details of the warranty right away. Making payments have been easy because they took down my debit card so it’s on auto payments. I haven't been able to get access to the rewards that they gave me but everything else went smoothly.

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    Staff

    Reviewed Sept. 6, 2020

    My other auto warranty was not doing what I asked and it was like a waste of money. I switched over to someone that had a reputation. I went to Better Business Bureau and Yelp and they had a lot of good remarks about Endurance. The representative was very thorough. She went over everything a couple of times to make sure that I got everything together.

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    Customer ServiceCoveragePricePunctuality & SpeedBillingRates

    Reviewed Sept. 6, 2020

    I had financed a '08 Cadillac CTS. I didn't even have it for two weeks and the motor blew on it. I ended up having to pay $3,000 myself for a motor put in and the labor. So I needed an extended warranty on it. Endurance was the second one that called me and they had a good price. My policy actually hasn't exactly started. I'm still waiting on the 30-day and second payment and it begins then.

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    Endurance Warranty
    Response from Endurance Warranty
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Contract & TermsCoverageSales & MarketingPriceStaffHonesty & Transparency

    Reviewed Sept. 6, 2020

    I had to put a transmission in my car but it only got 80,000 miles on it. At 70,000 miles, I had to put a transmission in it and that cost me closer to $4,000. So I was looking for extended warranties on cars and I decided to go with Endurance. The extended coverage really was a lot of money for me to purchase. But the gentleman from Endurance that I talked to seemed very knowledgeable. But he said that there was gonna be this package of things that were sent to me, like $250 worth of stuff that I could use right away. But it wasn't a gift at all. It was like a coupon or something which was a little bit misleading. Other than that, the experience was fine.

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    Endurance Warranty
    Response from Endurance Warranty
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Coverage

    Reviewed Sept. 6, 2020

    I have coverage on all my cars. My one car got totaled so I put an extended warranty on my next car. I happened to go with Endurance and it's been about a month or so ago. I asked for a bumper-to-bumper and they gave me what I asked for. The process seemed to have gone smoothly.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Sept. 5, 2020

    I had an extended warranty in the past. When I bought the car, it was three years old. I've got it from CarMax. I got the extended warranty up to 100,000 miles. I just was a little bit concerned that if I didn't get some kind of warranty for it, if I had any problems, I would have to put out a lot of money. You never know. So I was being safe rather than sorry. I went originally with CarShield. After reading the reviews on CarShield, I wasn't very happy about it. So, I started looking and comparing and going through different websites. I felt like Endurance would be my best bet. I made the phone call to Endurance and I spoke to a wonderful man. He kinda give me all the information, and he didn't pressure me to make a decision at that point. I then did some more research and decided that I was gonna go with Endurance.

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    CoveragePriceStaffBillingRates

    Reviewed Sept. 5, 2020

    The rep from Endurance was informative. He told me what they offered and everything their warranty would cover. He also gave me options. I went with them and since I'm on monthly payments, things have been good so far. The price of the warranty is automatically debited from my account and it's something I don't have to worry about every month.

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    CoverageTechMaintenanceStaffBilling

    Reviewed Sept. 5, 2020

    The coverage from Endurance Auto Warranty was pretty much equal to the top two people in the business. But what made me go with Endurance was that they were able to break my payments up over three years, which gave me a lower monthly payment than other companies and there was no major deposit or anything down. The other companies were only able to break it down for two years. The reps from Endurance were very knowledgeable. They gave me everything very simple as far as the coverage and they broke everything down in layman's terms for me. But being that it's a five-year warranty, I don't understand why they can't break it up into five years for payments but that's not really a dealbreaker.

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    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Sept. 5, 2020

    I needed a warranty and the reps at Endurance seemed like they were giving a good coverage as far as covering the car from bumper-to-bumper. Plus, the people who were talking to me were nice. Also, the price sounded reasonable. The only thing is that they bombarded me with a lot of emails before I made the final decision. But it was fine. If you need a warranty on the car, Endurance is okay and whatever I read for the other people, they seem good.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedMaintenanceStaff

    Reviewed Sept. 5, 2020

    My car is a 2011 and it looks as new. It’s a luxury vehicle and has a lot of horns and bells and whistles. When I first got it, it was still under factory warranty. When that was expiring, I renewed it for five years or 50,000 miles but I never came close to putting 50,000 miles on it. I put 30,000 miles on it in five years. I've maintained the car meticulously and I wanna keep the car. I like it. But I know that should something go wrong with the lectronics, it could add up to a significant amount of money. I wouldn't wanna own that car without having a warranty.

    The warranty industry has been eroded by a lot of charlatans. I've gotten quotes all over the place. One would be $4,700 and with less coverage. It didn't cover this and it didn't cover that. I got quotes for $2,100 that didn't begin to cover the things that were important to me. It was all powertrain. Most of these engines and the powertrain in most of these vehicles now go 300,000 miles without any issues if you service them regularly. But it’s all the little electronic things that could go wrong with age and with time. Those are the things that concern me because I don’t want something not working in my car. If it’s not working, I'm not comfortable.

    I want everything that's in that car to be functioning. I got vibrators in my backseat and reclining back seats. I've got power sunshades and the side windows in the back window. I've got a bar in the car. It's all factory put in there. I have a fancy sound system too. My particular car felt like a limo. And most of those things, I never sit in the backseat to use all of them. But I want them working anyways. If something isn't functioning, I want it fixed.

    I had been dealing with a company called Alfa Warranty and they've changed a lot of their policies. Another company has kind of taken them over. I had my car covered under them and that was a great policy that I'd had for five years. It's coming to an end in November. I wanted to renew before that expired and I know that there was a 30-day wait. I went online and there was some kind of a promotion for the top 10 companies for warranty extensions. Endurance was one of the top four listed in there. I contacted all of them. They came up with what I thought was the best policy for what I wanted to fill my needs, ad pricing-wise, and everything. It was taken into consideration. I went with them.

    When I first called, they had my name on file for some reason that they quoted me on my Hyundai. It was probably a year or two earlier on another vehicle that we were purchasing for my wife. Their rep talked to me and she was a little snide. She said, “Well, we already quoted you on that. It's still the same.” She was not rude, but was a little curt. I said I didn't recall but I asked if they could send it to me and let me know what it was. She had gone back through it again. Somebody else then followed up.

    The person I talked to when I finally decided to pull the trigger on it was exceptional. He was absolutely wonderful and he made sure all the T's are crossed I's were dotted. He explained things really well. He answered every question that I had and didn't dodge any issues. I felt that there was integrity in the individual, so I was very comfortable in making that final decision. The only question that I have now is where I should pay the $78 a month. Do they take that out automatically? That's what I'd like them to do. I put it on a debit card.

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    CoveragePriceBilling

    Reviewed Sept. 5, 2020

    Our only automobiles, recently, have been used automobiles. We recently purchased a new used truck to match the camper. We thought about what would happen to be out on the road with that camper. We're both retired so we don't have that much money to spend on it. So I wanted to get some coverage because we wouldn't know what would happen. I was hoping the monthly payment with Endurance would be cheaper because it just seemed like we kept adding more and more insurance on the thing. But considering what could go wrong with the vehicle, it's gonna take a long time. If we needed a motor repaired or something, it would take a long time for that hundred and some odd dollars a month to add up to what that cost could be. Everything went great with Endurance. Everybody needs to be encouraged about their work.

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    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

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    Customer ServiceClaims HandlingCoverageStaffBillingRates

    Reviewed Sept. 4, 2020

    I liked Endurance's ratings and reviews online. The rep was very knowledgeable and wonderful to speak with. I called them because I did not receive the package in the mail. I thought it was coming in the mail. But it’s an email version. So, the rep resent the email. That went excellent. My payments are auto debited via credit card. When I do file a claim, I know I should call the number and give Endurance my policy number.

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    Response from Endurance Warranty

    "Thank you for the 5 star rating."

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    We had just purchased this vehicle and needed an extended warranty. My wife and I always check the reviews when we do anything, and Endurance came up with the more perfect reviews. Their rep was great. He absolutely explained everything and was a really nice gentleman. He emails everything like he said he was gonna do. We looked on it and found it so there was no difficulty. It's been a great experience so far.

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    CoverageTechPriceStaffRates

    Reviewed Sept. 4, 2020

    Two years ago, I was gonna put my BMW under Endurance Auto Warranty's coverage. However, their prices were outrageous for a BMW so I just went with the warranty from the dealer. I picked up another vehicle and about a month ago I added it under Endurance. The rep whom I worked with was very informative and working with him gave me a lot of insights. They represented the company well.

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    Customer ServiceClaims HandlingCoverageSales & MarketingPriceStaffRates

    Reviewed Sept. 4, 2020

    I've had many warranties in the past, especially when I buy a new vehicle. I like to have that satisfaction that in case something happens, I would be good, especially when I just spent $17,000 on a car that's just out of factory warranty. I've never had bad experiences with any of the different warranty companies in the past because most of the time I never have to file a claim. But just in case I ever do, I like to have that security.

    Endurance was top-rated and had good Google reviews so I tried them out. The first person I spoke with was good. He was trying to upsell me on the top-of-the-line warranty which I get, but that was not what I was going to get. I wasn't okay with the price. I got the Powertrain Plus. It was kind of high for me for what I was expecting. The guy said he would connect me to a price specialist and the price specialist said that was the bottom dollar. I said I would call somewhere else. He said they could lower it to a certain amount. I feel like when I asked, he could have been like, “Oh, well, that's what's you get.” I shouldn't have had to threaten to call another company to get even a slight discount.

    I got the warranty and it's pretty standard just like with the previous warranty companies. You gotta go 30 days and 1000 miles. But I still feel it was kind of priced a little high. I've gotten full warranties like the same warranty I have now. It was an Infinity and not a BMW, but I paid 1,700 for the same coverage. I'm paying 3,400 for for my BMW. I get that they're both luxury cars. I get it. A BMW is not an Infinity. That was what the rep was trying to sell me on, but I've bought warranties for other cars and this is the most expensive warranty I’ve purchased. Other than that, so far, so good.

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    Reviewed Sept. 4, 2020

    Endurance Auto Warranty was a better deal for me financially at that time and signing up was fairly easy.

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    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    The dealership I purchased the 2019 Subaru Legacy from said that they purchased packages from Endurance, and they usually sell them with the vehicles. At the day of purchase, I did not have the money to add it to the original cost. So once I left the dealership, I gave Endurance a call to set this up. Everything during purchasing was awesome and the reps were super nice. They were very informative and told me everything I needed to know. The interaction with customer service was awesome. I had to talk to them a couple of times because I was going back and forth between the roadside assistance and the hotline, and they were very helpful. Now, I'm just waiting for a call from the shop.

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    Customer ServiceTechPriceRates

    Reviewed Sept. 3, 2020

    Called to sign up via the quote they had send me in the mail (after we discussed pricing a month or so ago). Not only would they not honor the price THEY sent me, they were incredibly rude and condescending, speaking over me, etc. If this is how they treat you trying to get you as a customer, I can't imagine how awful it would be once they have you locked into a contract. Definitely would not want to depend on them.

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    CoverageStaff

    Reviewed Sept. 3, 2020

    I had no problem with signing up. But I haven't received anything in the mail yet. Other than that, it seemed like everything was covered by the warranty. My car is an older model and the rep said they will fix up to the value of the car.

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    Customer ServiceCoverage

    Reviewed Sept. 3, 2020

    I got two cars under warranty with Endurance. One was 2000, the other was a 2010. They gave me full coverage on the 2010 compared to the other company. They wanted to give me a lower warranty, so I made the choice to go with Endurance. The whole process was easy and the customer service was good.

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    CoverageStaff

    Reviewed Sept. 3, 2020

    I found out after 30 days through where I purchased my vehicle that I have a whole bunch of electronics on my car and none of it would be covered. I didn't want to be out without being covered. I looked up Carshield and they kept harassing me but Endurance didn't and the rep was very professional. The warranty is very valuable but thank God I haven’t had to use it.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

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    Customer ServiceStaff

    Reviewed Sept. 3, 2020

    The auto warranty I had with another company made me mad because they wouldn't fix something on another vehicle I had. So I didn't wanna use them anymore. The extended warranty from Endurance was very easy to purchase. It was great dealing with their specialist and their customer service team was excellent.

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    Customer ServiceTechSales & MarketingBilling

    Reviewed Sept. 3, 2020

    I just purchased a car and I did a lot of research, and Endurance and CARCHEX were ones that people didn't have too many complaints about. They were more spot on. Then I called my local dealership, and they honor it. That kinda led me to Endurance. I did the transactions on a phone. Everything went well with that. After the first payment, they were saying something about some coupons that they will get out to me, but so far, everything has been going down the way they said it was.

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    CoverageStaff

    Reviewed Sept. 3, 2020

    They seemed to have everything that I wanted. The rep that I talked to was fine but I would've liked that something was sent to me after I signed up or just better explain all the details about what's covered and not covered.

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    Endurance Warranty
    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

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    Customer ServicePrice

    Reviewed Sept. 2, 2020

    They told me the basics of what the plan involved and then sent some emails with the information. I thought about it, then I got back with them and made the purchase. But I didn't realize that there was a deductible until after I'd already made the purchase.

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    CoverageStaff

    Reviewed Sept. 2, 2020

    I was looking for an extended warranty for my 2014 Chevy Impala LTZ just to have it because you never know. I had one previously but I wasn’t going with it. Endurance was the first one that caught my eye and I heard that they were number one. The rep who signed me up was very helpful. When I was talking to her, she made my decision to go with Endurance. She explained everything in our coverage. She did her thing and everything was good. It was great.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Sept. 2, 2020

    Endurance Auto Warranty had good service and the program was explained thoroughly. I didn't have the money when I signed up. I told the rep that I would have it in a week and I paid them what I had and then a week later, they debited the rest. But I only have the car for 10 days. The breaks went out and I wrecked it so I never got to use the program. I'm looking for another vehicle. So I canceled the warranty but I would recommend Endurance.

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    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

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    CoverageTechPriceStaffRates

    Reviewed Sept. 2, 2020

    I bought an Acura RL 2007 and I was advised by the dealership that it would probably be best to get an extended warranty since the warranty for the actual vehicle had already expired. Endurance had the best rate. They cover everything that I will possibly need, especially for my car. My car has a lot of electronics and they cover like all of the computer systems and things that other extended warranties don't cover. Everything went really smoothly. The reps from Endurance were really nice, professional, answered all my questions, and gave me the best price that they had available. So I'm very satisfied.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

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    CoverageTechPriceRefunds & PayoutsBillingRates

    Reviewed Sept. 2, 2020

    I went to the different websites and read the reviews, and they sent me to Endurance. They broke up the price into two payments, two weeks apart. $250 for the first two weeks, then $250 every two weeks, and then $120 a month. It could have been a little cheaper but the car that I bought is an expensive car to maintain and I couldn’t leave the dealership without a warranty. I was told to pay the monthly payments, and then whatever happens when my car, tires, mechanical, whatever will be covered, it was a $100 deductible.

    I've had my car for 33 days. There were nine nails in my tire and I was towed. The tire costs $450 but I don't get reimbursed for that. It doesn't come up under the warranty, so I’m a little frustrated. I thought Endurance was pretty good until I found out today that nothing was covered the way I thought it was supposed to be covered. Supposedly, the tires and the key fob are a separate elite membership from the Endurance Warranty, which I had no idea about. I thought it was all encompassing. But that’s how I just found out about how they would reimburse me $150 for the fire, but I still got to come out of pocket to get the tire. I’m looking to see if I can switch out.

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    Customer ServiceCoverageMaintenanceStaffBilling

    Reviewed Sept. 2, 2020

    Endurance appeared to have a more encompassing package than the other one I was looking at. Their rep was wonderful, too. She did a great job. All in all, for the vehicle that I have, Endurance covered pretty much everything. There are some aspects of the coverage that it doesn't cover, but what I'm looking for are really the major made parts that will go out such as a transmission. The bar for me was kinda low. She fully explained that. And paying the monthly fee, which was not very much at all, for the type of service that I'm looking for to cover, I thought it was a pretty good deal.

    Making the payments was very easy as well. They set it up over the phone. The way that the GMC Acadia works, you can’t necessarily get the mileage. You have to keep on pressing buttons to get the mileage. It's not like the old school cars where the mileage is right there. So, that was the only difficult part for me. And I had to call back and give them the exact knowledge on there. But all in all, it was pretty easy. Having the warranty is pretty valuable. I do a good amount of driving and cars break down. My husband and I have multiple different cars and at one time, we can pay a couple thousand dollars per car dealing with repairs. So between that and the car payments, I thought this was a pretty good idea.

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    Customer Service

    Reviewed Sept. 1, 2020

    The associate was very rude in his presentation of the different protection plans. He talk to me as if l was a child and that l did not know anything about my own vehicle. He also seem to get very defensive when l asked questions about the plans.

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    Billing

    Reviewed Sept. 1, 2020

    The enrollment process with Endurance was good. I liked Endurance because I was able to get more warranty on the car. Also, the breakdown and the monthly payments weren't bad. I'm paying like 95 for 18 months or something like that and the other ones are free.

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    Customer Service

    Reviewed Sept. 1, 2020

    I recently bought the warranty and their customer service was really good.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

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    CoveragePriceStaff

    Reviewed Sept. 1, 2020

    I have two policies with Endurance now, a 2011 Mercedes Benz C-Class and a 2015 Mercedes Benz E-Class. The reps were very professional and courteous. They made it easy to do the transaction. The value for cost of the coverage was very good.

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    CoverageTechPunctuality & SpeedStaffBilling

    Reviewed Sept. 1, 2020

    The rep was real nice. He was real descriptive and detailed about the warranty and how everything should go. He kinda asked me what I was looking for. I explained to him that if anything happened to my other car I could just take it to the shop and they would fix it as long as it's covered. He explained to me that I needed to wait 30 days and to drive 1,000 miles and then I will be able to take my car to the shop. He said I had to meet both of the requirements just to make sure that nothing was wrong before.

    It says in the system that my bill is due on the 18th of September for the month of September, but I paid the down payment at the beginning of the month of August. So it's kinda confusing me as if I'm still able to take my car to the shop even though my bill is due later on in the month? Because it's been 30 days since they told me. They told me that my contract was approved. Other than that, I had a great experience. They were real detailed and they clarified things when I needed.

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    CoverageSales & MarketingPriceRefunds & PayoutsStaffBilling

    Reviewed Sept. 1, 2020

    With Endurance, the purchase process was pretty fine and easy. The guy that was originally trying to sell me the warranty already knew that I needed a warranty, so he was just trying to convince me instead of just letting me talk to him about what is included in my policy. He was just trying to get me off the line and over to a verification rep for verifying of the payment. But besides that, the experience wasn't too bad. The verification rep was pretty nice. The guy before him was nice too. I just felt like he just wanted to push me along.

    The five-year warranty on the car that I have expired. I'm still making payments on it because I bought it used. I'm like, "Well, I got five years of more payments. Why don't I just get an extended warranty, especially if they're gonna give me two years for free?" I don't wanna be paying for a car and then something happened in the car where I'm gonna be paying a whole arm and a leg just to get it fixed and not be able to either get it fixed or not make a payment. I talked to three people. But what drove me towards Endurance was the two free years. The other two companies were like $10 to $15 cheaper, but I was attracted to Endurance's two free years, which they weren't offering.

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    Customer ServiceStaffRates

    Reviewed Sept. 1, 2020

    I drive the vehicle, I'm in the heat and the warranty had expired. Everybody offers about the same thing but I was able to relate to the agent. He listened to what I wanted and what I needed. He gave me an offer and was willing to work with me based on what my concerns were. So, it was customer service that stood out to me from Endurance. They offered a good product and based on the information that was given to me, they stand behind their service. I also looked and checked the rating and they had a high rating with consumers, which was another thing that I was concerned about.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 1, 2020

    Endurance has good deals and the package that the deal came with works for me and the things that I do in my livelihood. Endurance was the only one that had a good price for me, in my budget, so I just went ahead and solidified that slot with them. The rep answered all of my questions when I called. She was willing to do anything to give me good service. I love the service.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceBillingTransparency

    Reviewed Aug. 31, 2020

    UPDATED 8/31/2020: They avoid paying for any warranty repairs lots of lame excuses for not paying. Always put on hold for 45 minutes before anybody personally answers the phone and always makes excuses of why they can't pay.

    ORIGINAL REVIEW: I have had this warranty product for a year. I have recently experienced problems with my vehicle. I took them to the dealer for repair. The dealer called Endurance for approval. Endurance denied the claim and would not pay for the repair. I had another repair happen again. The repair company called endurance. Told them this long drone outweigh of getting paid. None of which the company could do. They were demanding a paid receipt before the bill was actually paid. A fax machine the business needed to have which they don't. This is a certified repair facility too so I paid the bill and sent it in to endurance to be paid and they have not paid that bill. This is by far the worst company for auto warranty insurance. Do not use these people or you will be sorry.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.
    Please reach out to us so we can try to make your experience a better one.
    custserv@endurancedirect.com

    Customer Experience Department

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    CoverageMaintenance

    Reviewed Aug. 31, 2020

    My daughter's new job takes her on the road and I wanted her to be protected. So, I bought the coverage for her car. I liked how Endurance was described. I had a similar coverage on my own car through USAA, and I was very happy with it. And the way it was described, it was similar to that. I thought, "Okay, that's good." It gives my daughter all the things that she needs as she travels throughout the state, so that if she is disabled in a far-reaching part of our state, it covers her hotel and the repair. That's what I was looking for.

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    Refunds & PayoutsStaff

    Reviewed Aug. 31, 2020

    It was pretty easy signing up with Endurance. I spoke with someone by the name of Leon and he was pretty knowledgeable. I'm glad that Endurance has the bumper to bumper plan and I was still able to get that. The only thing was Leon mentioned something about a card that I could use on Amazon. I don't know if that was just to get me to purchase or if that was something that was an actual fact. It was a $200 gift card that you get when you first sign up. I have not received anything of that nature.

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    Customer ServiceCoverageTechStaffRates

    Reviewed Aug. 31, 2020

    My friend's car was towed in and the company she was with wouldn't cover it then they refused to tow it back. She was in a bind. I was having the same problem and I just got tired of it. I did my research on the internet and several warranty companies came up. Endurance was on it and they happened to have been the first one. I talked to their rep when I got the policy but they didn't explain about things. Although I think I know because I have the policy I read and have a phone number to call, I would like to know the coverage. Other than that, I referred Endurance to my friend and she sent me that link back saying they had a good rating.

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    Sales & MarketingPriceStaffBilling

    Reviewed Aug. 31, 2020

    I bought a used vehicle and I did some research and found out that Endurance Auto Warranty was the best. Their reps were outstanding and I didn't have any problems making the payments at all. But the only thing that really got under my skin was when they talked to me, they had this big sales pitch about $250 worth of shopping coupons and I would get that twice as a total of $500. They sent me a link and it wasn't even worth my time to mess with it. It's almost impossible to try to figure out and it's too much of a headache. It was just a total waste of time and money and they oughta just do away with that. It’s a very poor advertisement scheme but that one little problem doesn't make Endurance a bad company.

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    Customer ServiceCoverageMaintenanceStaffBillingRates

    Reviewed Aug. 31, 2020

    My other insurance had elapsed on my F-150 and then I was going through my phone and I got a consumer report about Endurance that it was supposed to be one of the best insurances that there is. I went ahead and got it with Endurance and they offered me a good deal on it. The rep was very knowledgeable. He told me that everything was covered except for maintenance part and rates. He told me that due to COVID, they were gonna go ahead and split the payment. So I paid them a down and then they called me for the other part and I paid them. So that was convenient and good. But I haven't gotten any kind of paperwork from Endurance regarding the insurance that I purchased. They sent it to me in my email but I would like something in paper. Other than that, everything so far has been good.

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    Verified purchase

    Reviewed Aug. 31, 2020

    Endurance had good offers. It was also pretty easy to purchase the warranty from them. I've had a good experience so far.

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    Billing

    Reviewed Aug. 31, 2020

    I bought a diesel truck. I Googled Endurance and saw what they were offering, so I just went with them. It was my first time getting a warranty on any vehicle that I have owned or financed. My payments are taken out from my credit card every month. So far, so good.

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    Customer ServiceCoveragePricePunctuality & SpeedOnline & AppRefunds & PayoutsBilling

    Reviewed Aug. 30, 2020

    I just made a claim on Monday and Endurance rejected it. On the 27th, I've had the warranty for a month. And then four days later, the water pump happened to go out after a big trip. Endurance said that it was preexisting. I'm not settling for that. I said, "Well, how do I know it was preexisting? What makes it preexisting?" "All the bearings and all that." Nobody said anything when I signed up for the warranty. And if they think I'm gonna continue to pay my monthly payment on that thing, they're crazy. If they won't cover a $400 claim, what would they do if the motor went out six months from now? I did the 30 days. I did the 1,000 miles. I want the money for my truck that I had to pay to get fixed.

    I told Endurance I'm gonna keep calling every day until I have to go to the Better Business Bureau. It sounds like that's gonna be my next step. Also, I'm gonna put such a bad review on their website and anything else for that company. Is it worth a $400 claim? Not to me. I was in the car business for 15 years. I had a used car lot and I sold warranties. People used to come back crying all the time, "Oh, the warranty this." Now I know how they felt. esterday, I spent an hour and a half on hold waiting. And then nobody ever gets back on the phone. The whole thing stinks. I'm not very happy at all with Endurance. They're a crummy outfit. I'm gonna do my best to take them down.

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    Endurance Warranty
    Response from Endurance Warranty
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    CoverageRefunds & PayoutsMaintenanceStaffBillingRental Car

    Reviewed Aug. 30, 2020

    I had to make an initial down payment of about $100 and then I had to give them another $100 dollars within the month. I got a bill yesterday for the first monthly installment. The rep that I talked to was very good. He explained everything. They take care of the drivetrain, engine, the transmission and the air conditioning. But they don't take care of things that require a maintenance, like tune-ups. I would also get roadside assistance if I have to go to a hotel or if I'm too far away from home to get home. Then they would reimburse me for one night stay. I also could get a rental car for that time away from home.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com