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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,959,469 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 69 Reviews 9975 - 10125
    Verified purchase
    Customer ServiceCoverageBilling

    Reviewed March 18, 2023

    Endurance was alright, except for when I got my second policy, the lady messed up. I wanted the payments for the first and second policy to come out together out of the same account, and she put it on my checking account instead of putting it on the account that she had. But signing up was easy. I told a couple of people to call Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alan. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 18, 2023

    I had a great representative.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gabriel. We are thrilled to learn that you had a positive experience with our team!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 18, 2023

    My first claim with Endurance went very smoothly. The next claim was done and it was the end of the year with a holiday. It took a lot longer for them to respond.

    It took over a month for my vehicle to be repaired. A lot of it had to do with them going through a verification process. But they took care of it and they ended up spending more money fixing my car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello Gregory. we’re sorry to hear about your less-than-satisfactory experience. Please accept our sincerest apologies, this is not in line with our standards.

    We pride ourselves on our customer experience and the high-quality standards we maintain and look forward to providing you with excellent service in the future.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageTechMaintenanceStaff

    Reviewed March 18, 2023

    The rep was good. She was just trying to get everything out at once. When I had questions about breaking down, I was being interrupted and it was taking us off course. It was cool though. She was nice, and the plan was good for what information I was told about it. I got a bit of understanding, so I feel comfortable. However, I was curious why it doesn't cover electrical. Other than that, having Endurance gives me extra protection and extra comfortability driving the car. I had a rack and pinion claim and they took care of it. I took my car to the Chevy dealership and they handled everything. Between them and the insurance company, I didn't have to do anything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, James.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageTechMaintenance

    Reviewed March 18, 2023

    I've used the warranty twice. They agreed to replace the air conditioner, which was not the problem. It was the tensioner and they refused to replace that, saying it was a routine maintenance item. But then the dealership wanted $1,000 to replace the tensioner, which I didn't have. It still hasn't been fixed.

    I just took the car out to have the transaxle replaced. Endurance refused to let the transmission shop put the transaxle that they chose in and provided a transaxle. Because Endurance provided the transaxle, the transmission shop refused to warranty the work. I got the car back and the transaxle they put in is leaking. Now I've got to fight with Endurance on getting it fixed, and it took them a month to get it fixed, and it put me out of work for a month last time. And they're gonna pull the transaxle back out of the car to fix it again. I can’t afford to be off work for a month and I'm not happy. I like the way they tailored the contract, but I assumed too much. I should have asked more questions about what they covered and what they didn't cover.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Calvin. We’re sorry to see that you had a less-than-satisfactory experience with your claim.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    CoverageSales & MarketingStaff

    Reviewed March 17, 2023

    I had to transfer service from one vehicle to another and apart from the friendly service I ended up with even more discounts and even better terms than I started out with on the previous vehicle. Shout out to account manager Tonya **.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joshua. Thank you so much for leaving us a stellar review! We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Contract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 17, 2023

    I had CarShield and the rep said that there were places that repaired cars who took Endurance and not CarShield. She was very firm and knew what she was talking about. I was told that I would pay Endurance $200 a month for 19 months and then, I didn't have to pay anything for 41 months. And that it would be as good as any kind of insurance if you bought a new car warranty. I just have to pay $100 copay. I'd rather get paid off in 19 months instead of paying $100 but then I still have to wait 30 days for the warranty to even take effect and I had to put 1,000 miles on my car, which I haven't even made the 1,000 miles yet. So, I continued to pay CarShield plus Endurance. It cost me $300 a month until I got to that 1,000 because I didn't take any road trips.

    I will not recommend Endurance. At first, I thought I would because the rep had me believing that this was the only way to go. But the more I think about it, I don't know who's gonna take these insurances. I would more likely take it to a dealership than anywhere, unless I took it to Point S. I liked that I was gonna pay Endurance for 19 months and didn't have to pay it for 41 months. So in the long run, it was gonna be less expensive in my estimation because I'd get it paid off in three years. But when you figure, I'm paying double what I was paying for CarShield.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Janice. Endurance contracts allow you the freedom to use any licensed repair facility that you choose. We have an extensive network of licensed mechanics available through our trusted partner, RepairPal. You can use this link to find a local mechanic near you: https://repairpal.com/endurance.

    If you would like to discuss your experience or your policy further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase

    Reviewed March 17, 2023

    The person I spoke with explained how the program goes and the warranty. I had a good experience with Endurance. People should go for it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Keonna! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    CoverageRefunds & PayoutsMaintenanceStaff

    Reviewed March 17, 2023

    I had to take my vehicle in to get the routine maintenance. They found some things that needed to be taken care of and they were a lot. Endurance covered 95% of what needed to be done. I'm very satisfied. However, one of the few things they would not replace was the thermostat housing. I was disappointed in that. I had to come out of my pocket and pay $2,300.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Doris. Your feedback is highly appreciated. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 17, 2023

    I liked their customer service when I called them about some questions, and they were very courteous. The rep was a very nice guy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Chris. We appreciate the kind words and are glad our customer service team could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed March 17, 2023

    I'm elderly and disabled. I have to take myself back and forth to the hospital and grocery store. I need some kind of warranty on my car. I heard about Endurance so I tried it. Customer service was fine. The only thing was I didn't receive any papers that I could show the car dealership. But they said they'll go to the car dealership and let them know that I have Endurance and they'll take it from there. My engine light started coming on and going off. I was trying to use Endurance to let Jupiter Chevrolet check out the issue.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Ruby.

    When time allows, please send us an email at feedback@endurancedirect.com so we can learn more about how your experience with Endurance could have been better.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageStaff

    Reviewed March 17, 2023

    The Endurance rep I signed up with was awesome. With them, I get a full coverage for everything altogether, but because of the mileage of the vehicle, there was only a certain coverage I could have gotten. I got what's called powertrain. It's for the transmission, the engine, the electrical components, the AC, and the suspension. I'm very satisfied with it because it's what Endurance had for the vehicle I have. After I drive 1,000 miles on it and anything happens, I can claim for anything within the policy. I've also claimed With Endurance before and I got my claim approved, so they did good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marlon. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 16, 2023

    Signing up for Endurance was fairly easy. The gentleman who took the call was professional. He talked to me about some things, and he made me feel a little bit relaxed, especially seeing how I wasn't necessarily getting the warranty for myself, but for my son. So so far, we're pretty much pleased. We needed an extended warranty, and Endurance hit the majority of the items that we were looking to have covered on his vehicle.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Madison. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 16, 2023

    The lady I spoke with was very nice and informative. She went step by step with me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Barbara, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffBilling

    Reviewed March 16, 2023

    I got Endurance for my 2008 Chevy Avalanche because I liked their policy, the amount of coverage, and their monthly payment. When I decided to sign up, I was under the impression that my vehicle will be covered. But lo and behold, that was not the case. They told me that I had to put 1,000 miles on my vehicle. I did and even went over that. I put a claim in because the vehicle's computer said that the fuel injector needed to be replaced. I called and explained that to Endurance and they denied the claim. They were not understanding my point of view. Why should I have to find a mechanic to replace the fuel injector and pay Endurance $155 a month for something that's not gonna be covered? At that point, I terminated my contract. I'm very displeased with Endurance right now. I may consider them in the future but right now, I may consider CarShield.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Charlie, and are sorry to hear you canceled your policy. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues and see what we can do to make things right.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed March 16, 2023

    I googled ratings and Endurance was number one, so I decided I'm going with them. It's just a little expensive. The rep I dealt with wasn't that pushy as other companies that I've spoken to. They weren't as aggressive. I only got one plan. I was hoping I could get one that covers everything, but there wasn't because of the mileage of my car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Vernon. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    If there's anything we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed March 16, 2023

    They were professional and they weren't pushy. They helped me find coverage that works for my budget. They went over what they had, and asked me what I needed and how I felt about what they had, and that's how we came to the decision. Get Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rosa. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 16, 2023

    When I spoke to the Endurance guy on the phone, he was very helpful. He broke down the things that th warranty covered. Normally, I buy a newer car and certain things wouldn't even be covered on newer cars that Endurance covers. I bought an older vehicle, so the concern always is transmission and stuff like that. Once he told me that was covered, that made me happy. If you're looking to buy a used car, you should look into them and give yourself peace of mind.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Derrick.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageBilling

    Reviewed March 16, 2023

    The sign up process was good but I'm not sure it worked. The initial payment was taken out but the second part didn't happen. It's been a month and one of the things on my list is to call up and see if I'm insured.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Payton, we'd be happy to check on this for you! When time allows, please email us at feedback@endurancedirect.com

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed March 16, 2023

    The Endurance sales rep was thorough. He knew the cost-effectiveness of having the warranty. They covered the vehicle bumper-to-bumper. But you have to put 1,000 miles on your car so they can ensure that you wouldn't get things repaired that were part of before it was covered. I have a five-year warranty. But I will only pay for the warranty for three years, $98. After three years, they'll cover the car for an additional two years but I don't have to pay anything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alvin. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed March 16, 2023

    I had a claim with Endurance for the transmission on my vehicle. It wasn't running properly. I took it to the dealership. The process was slow. It stayed in there for a month. The dealership was in constant communication with me. They had to deal with Endurance trying to find the transmission and going back and forth with the dealership how they were gonna handle it. They didn't go with the recommendation from the dealership to use their transmission. They provided a transmission from a third party supplier. So that was what took longer because then the dealership had to wait for the transmission. But once the dealership got the transmission, they put it on and tested it and it was fine. They took care of my vehicle.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Edward. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    CoverageBilling

    Reviewed March 16, 2023

    I usually take my car to Sterling Automotive and Sterling won't accept CarShield anymore because they don't pay on time. Sterling said they work with Endurance and Endurance pays their bills. I signed up with them. I wanna see how it works and when I get to my 1,000 miles, I wanna see if they back their words. The plan sounds great but the bill is high.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Carrol, Thank you for your feedback, we'll be sure to share this with our customer experience team. If there's anything else we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase

    Reviewed March 16, 2023

    Everything's been good with Endurance. I've been telling my people about them because they got some good reviews that I'm seeing right now compared to CarShield and a few other ones.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Reginald, thank you so much for recommending us to others and for this 5-star rating! We're here for you anytime!

    Verified purchase
    CoverageStaff

    Reviewed March 16, 2023

    The Endurance rep I worked with did a good job. However, gaskets weren’t covered in the warranty.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Tremayne.

    At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed March 16, 2023

    I highly recommend Endurance. The rep I dealt with during signup did a good job. He was thorough with everything he told me, and I'm happy. I only had one issue. It took me forever to get a copy of the contract. I called a girl and she told me she would mail it. We waited weeks and weeks. About a month went by and I never got it. When I called back, another lady said, "Oh, we're green here. We email them. We don't send them out in the mail." She was able to send it to me through email, but the first time I got it, I couldn't open the document. She resent it in another form and I was able to open it, so I was able to print it out on my printer at work.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. We are grateful that you took the time to leave us a review and would like to apologize for the delay in receiving your policy information. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed March 16, 2023

    The experience during the signup was very good. I had a couple of different calls from Endurance and with a couple of different people. They were based down in suburban Saint Louis, Missouri. It was fun talking to people about that area that I lived in for 13 years of my life.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, David. We’re so happy to hear you had a great experience with our customer service team! If you have any questions about your new policy, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageTechStaffRates

    Reviewed March 16, 2023

    Signing up with Endurance was straightforward. Right now, I'm in the middle of a claim. My car has been down for two weeks. There's still back and forth with the claims in the shop. The claims rep is saying that my policy is an assisted pay policy where I might have to cover the difference on labor rate and parts mark-up. My contract mentions nothing about that. I have yet to receive official numbers.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Addison, we're sorry to hear that your vehicle has been in the shop for an extended period of time. If you'd like, we'd be happy to provide you with a status update on your claim. When time allows, please email us at feedback@endurancedirect.com

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffBillingRates

    Reviewed March 16, 2023

    Endurance is little more reasonable with their pricing, and they said that they would cover 100% of the bills. They offer more than the rest. Signing up was very good. I'm happy I got the warranty. The fact that they didn't get paid upfront was good because if something happens and they don't cover, I can cancel at any point. That was one thing that helped. I pay a monthly fee. It pays it off in three years, but I have a four-year warranty.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Dott. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed March 16, 2023

    I spoke to somebody over the phone and they asked questions and asked which policy I might be interested in. It was simple. I found one that is affordable on a monthly basis. The reps were professional. I love the hospitality. They were very kind, polite, and caught my attention. I'd recommend Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Daniel. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed March 16, 2023

    The rep with Endurance was nice. It was easy to sign up. I don't think I would recommend it to a friend, though. Shortly after the warranty purchase, I had an issue with my vehicle. When I took it to the dealership to get the diagnostic, they charged the initial $200. Once they told me how much it was and called Endurance to see if it would be covered, they said that I would be responsible for $3,000. Endurance didn’t cover it so I didn't like it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Dione, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry we have not met your expectations.

    We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed March 16, 2023

    I was satisfied with the customer service at Endurance. Everything is good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, James!

    - The Endurance Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 16, 2023

    The agent was helpful. I'm a Vietnam veteran, and they gave me a discount. However, they had told me that I was supposed to receive a card but I never received anything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Earl. Thank you so much for your review! We'd be more than happy to re-send your policy information. When time allows, please email us at feedback@endurancedirect.com

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 16, 2023

    Signing up with Endurance Auto Warranty went very professional and easy. The rep was full of knowledge and to the point.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Terry. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    CoverageStaffBilling

    Reviewed March 16, 2023

    The rep with Endurance was delightful to deal with. He was very helpful and informative. The payment plan is doable. The last couple of years is free. There are no payments done, so that takes the weight off a little bit. The only thing that was disappointing was there was no suspension coverage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Albert. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 15, 2023

    I talked to the rep and he was a good guy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, David. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsRates

    Reviewed March 15, 2023

    I have one policy with Endurance, then I added a 2018 Nissan Sentra to it. Everything went great and I didn't have to put any money down. The coverage is great as well and it's the right price. With Endurance, I ain't got to worry about paying for any repair if anything happens. When the transmission started acted up in one of my cars, I took it to the dealership, and they gave Endurance a call. I only had to pay $100 and everything worked out perfectly. If you ain't got a warranty, you need to call Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Calvin, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed March 15, 2023

    The coverage is more or less bumper-to-bumper if anything goes wrong, which was the thing that my wife and I were lured to. Also, if anything happened, we wouldn't have to worry about it and just pay $100 deductible. Then, if anything was to go wrong and they found anything else, they would just go ahead and fix that since they already had it up. I didn't like that I had to go 1,000 miles before I can use it, though. 1,000 miles is a lot for somebody who isn't driving every day. They could make that a little bit more manageable for seniors at a certain age. Other than that, I would recommend Endurance for those who could afford it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ronald. We appreciate you recommending us and are grateful that you took the time to leave us a review! Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedBilling

    Reviewed March 15, 2023

    I was not happy with the first person I talked at Endurance, and I let that be known. Then a couple of months later, I joined and I was very happy with all those people that I dealt with. They told me it covered the powertrain, motors, and the electrical. Everything was perfect. But I pay every month online and I never received a bill saying it's due. I just remember to pay it. Outside of that, I'm happy with everything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Robert, thank you so much for sharing your feedback about our service. We’re glad to hear that our team provided you with a positive sign-up experience. We’ll make sure that they receive the recognition they deserve. If you need billing assistance, please email us at feedback@endurancedirect.com

    - The Endurance Team

    Verified purchase
    CoverageTechPunctuality & SpeedStaff

    Reviewed March 15, 2023

    The rep that I talked to had a very good diction. He was very knowledgeable of what he was talking about. I was told a 30-day waiting period, and I tried to use the warranty last week, but they told me I had to put 1,000 miles on the car before I can have some work done. That wasn't explained to me. I also didn't see it anywhere in the contract.

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    Endurance Warranty
    Response from Endurance Warranty

    We'd like to apologize for any confusion, Anderson. If you would like to discuss your policy in detail, please reach out to us at feedback@endurancedirect.com. Our team will be more than happy to do so!

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed March 15, 2023

    The policy is more costly, but it was a good offer. We'll see how it works out in a time of need.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Obadiah.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed March 15, 2023

    The car that I have insured is a Mercedes 2015 E250. I had called another company to get some information but they said they don't touch high end German cars. Endurance does and I chose an adequate coverage for the things that I would need. I spoke to a gentleman on the line and he went through the different things. I asked him some questions and he was able to answer them properly. There were no hiccups or anything of the sort.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Haden!

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageTechPriceBillingRatesCoverage - Components

    Reviewed March 15, 2023

    When I checked on Endurance, because I was in the process of buying the vehicle, they said they wouldn't be able to hold the price until I gave them my credit card. And because I would make a decision, I wanted to ask them a couple more questions. If I get in a contract for six months or three months, is it under a contract or is it on a monthly basis? They just said that the policy covers engines and air conditioners. I would have liked for them to get in touch with me before they hit my card so I could have made a better decision. 155 is high. And they should send me a policy and let me know what I'm paying.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Daniela. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! Our team would be more than happy to answer your questions. Please email us at feedback@endurancedirect.com

    - The Endurance Team

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed March 15, 2023

    We had the questions answered. They forwarded a copy of the policy so we could read it over. Endurance is one of the better coverage providers out there. We had some air conditioning problems. Submitting a claim was simple. We took the vehicle to the garage and they fixed it.

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    Endurance Warranty
    Response from Endurance Warranty

    James, we're happy to see that you had a 5-Star experience with your A/C claim! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed March 15, 2023

    Signing up for coverage was easy. I got the whole package they offered.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Richard We are thrilled to learn that you had a positive experience signing-up with us!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRoadside Assistance

    Reviewed March 15, 2023

    I had used Endurance before and I was very satisfied. Then, I went with somebody else who made me very unhappy and very unsatisfied. Also, other auto warranty companies do not offer what they do so I came back to Endurance. I like their customer service, except the last time I needed them when I was on hold for an hour and 15 minutes. They dispatched a guy to come and jump start my battery and it was taking so long for the guy to come. I was calling them back to ask what was taking so long and that was when I was on hold. It turned out the guy had a breakdown on his own car and he didn't tell them right away. But as soon as I let them know that I had been waiting for three hours, they sent somebody out who came in 30 minutes. It got all taken care of. I'd recommend Endurance to all my family members and friends because of the benefits that they offer that are not offered elsewhere.

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    Endurance Warranty
    Response from Endurance Warranty

    Catherine, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark! We appreciate you recommending us!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed March 15, 2023

    Everything was fine with the rep I spoke with and they offered a package with more coverage. Not only that, but the coverage is for an additional 100,000 miles. I'd tell others Endurance is worth it.

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    Endurance Warranty
    Response from Endurance Warranty

    Russell, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechBilling

    Reviewed March 15, 2023

    I never received any paperwork. I have a claim number and an account number but I never got a contract from them and I would have liked to have had that. I still don't know exactly what's in the policy. Other than that, it was real easy to make the payment. I did it over the phone.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, Stephen!

    - The Endurance Team

    Verified purchase
    CoverageRates

    Reviewed March 15, 2023

    I had to get some brakes but Endurance doesn't cover the brakes. Also, they do not cover some vehicles. If a friend asked me about Endurance, I'd tell them to see if Endurance covers their vehicle and see what the rates will be on that vehicle.

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    Endurance Warranty
    Response from Endurance Warranty

    Jovan, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaffHonesty & Transparency

    Reviewed March 15, 2023

    Their rep told me that there was zero deductible but when I called back and someone else answered, they said no and that that wasn't right. They said that if a rep told me that it was a zero deductible, then that call was recorded and that should be on the recording and if that's the case, they have to honor the zero deductible. But when I asked another customer service, they told me no. They said there was no way that a representative was gonna say that there was zero deductible because nobody gives zero deductible. I felt like I was lied to and I'm not happy at all.

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    Endurance Warranty
    Response from Endurance Warranty

    ‍Hello Jimmy, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed March 15, 2023

    I looked at three different companies and Endurance was the only one that gave me full coverage on my vehicle. Also, signing up was no pressure. They went over what coverage my vehicle qualified for and told me that they can cover the vehicle for what I needed. The rep I spoke with was very professional and knowledgeable. He really outlined and explained it to me. He told me that due to the age of my vehicle, it's probably gonna cost a little more but he told me the coverage I got for it was way better than a drivetrain.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Christopher. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed March 15, 2023

    The salesman that sold me the Endurance policy was a nice gentleman. He was very helpful. So far, it's been a good experience. I got the best plan that there was because I wanted my truck completely covered.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Kenneth.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Contract & TermsSales & MarketingMaintenanceStaff

    Reviewed March 15, 2023

    I was informed that out of the four vehicle maintenance agreements, the best one was Endurance. They were fine. It's what I expected. The person I dealt with was all right. He was very courteous and got to the point. I was aware that he was very knowledgeable. Go with Endurance. I haven't had any problems with them. The only thing I didn't get was the military discount or veteran discount.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Neri. We're sorry to see that your expectations were not met. When time allows, please send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.

    Thank you,

    - The Endurance Team

    Verified purchase
    StaffBilling

    Reviewed March 15, 2023

    When I spoke to the Endurance agent on the line, everything went well. The sign-up was easy. The payments are coming out. I got the booklet in the mail. So far, everything looks good.

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    Endurance Warranty
    Response from Endurance Warranty

    Joseph, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Claims HandlingCoveragePriceRefunds & PayoutsRates

    Reviewed March 15, 2023

    I filed a claim recently with Endurance. I was not aware that Endurance had an hourly labor cost. They didn't tell me there was a rate cap on the hourly. I ended up having to come out of pocket with $500. I said, “What's the point of me having and paying this per month for insurance when I'm paying a majority of my repair costs?” I also was not told that they have their preferred shops to go to. I also didn't know that, just like when you go to a doctor's office and what they pay the doctor has to be a certain amount. I was not told that either.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Tonya, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed March 15, 2023

    The rep and I agreed that my payment would be $79 per month. But when the rep sent the email, it was $141 per month. I called and the rep adjusted it to $110. Signing up with them was good, but I need a reasonable price.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Hailu. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 15, 2023

    Endurance seems good. I signed up for coverage and there was no problem. I called them, and they went through the plans to let me know what they had available, the cost and everything that was important at that point. They explained everything and were thorough. However, I had the same experience with the company I had before, but when it came down to paying, it was a different ball game and they turned into wolves.

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    Endurance Warranty
    Response from Endurance Warranty

    ‍Hello Robert, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    Punctuality & Speed

    Reviewed March 14, 2023

    The signup was easy and it went fast.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Virgil.

    If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed March 14, 2023

    They've been good to work with. However, once I made that call to inquire about some information, I got flooded with calls and they wouldn't stop calling. Even after I signed up, they continued to call, trying to sell me even though I already had it.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Todd and are sorry to hear this. We will be looking into these calls.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedMaintenanceRoadside Assistance

    Reviewed March 14, 2023

    One morning, I went to start my car to take my children to school and the car wouldn’t click over. I called Endurance and they told me to have the car towed to the closest Kia dealer. They provided the tow service then they came and got the vehicle. They dropped it off at the Kia dealer and it took about two days to get the diagnosis back. They were able to start the claim and provide a rental. But they fixed the problem within that second day, so there wasn't a need for a rental.

    The communication was good with Endurance. The only downfall was I had to take two days off of work since without the vehicle, I didn't have a way to get to work. Also, I didn't like that you have to have a claim before you can get a rental. I'm a single mom and you can't get in a two truck with three kids since there's only a seat for another person. It was hard to get around and I had to wait for them to make the claim. And when they made the claim, the vehicle was already repaired. But it was great that they were able to fix the vehicle and I didn't have to pay the 600 and something dollars needed for the repair and labor. Having to pay a $100 deductible was very convenient because as opposed to paying 800, everybody would rather pay 100. I'm happy with the services that I have and I'll continue being a customer of Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jy. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Punctuality & Speed

    Reviewed March 14, 2023

    Signing up with Endurance was quick and easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great sign-up experience, David!

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaffRatesSales Tactics

    Reviewed March 14, 2023

    Endurance called and made a couple of offers that seemed to be reasonable. They lowered the price a couple of times to what my budget could handle. They didn't seem to be too high pressured, which normally makes me wanna run the other direction. We had nice communications. However, I would like them to quit sending me emails. They keep sending me emails almost every other day to sign up when I've already signed up with them. They also sent me an email last week that said they were gonna upcharge. When I called them and asked why they were sending me a deal for an upcharge, the rep said it was not for my account and not to worry about it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Roy. The emails you are receiving may be spam coming from a sender not affiliated with Endurance. If you'd like, we'd be more than happy to look into this for you. Please send an email with screenshots of these emails to feedback@endurancedirect.com

    Additionally, you may block this sender in the settings of your email account. We hope this helps!

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 14, 2023

    The representative from Endurance was polite. I was asking a few questions about Endurance like how it worked, and they gave me pretty much all the information I need.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Ronald.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageTechMaintenanceStaffCoverage - Components

    Reviewed March 14, 2023

    Setting up the coverage with Endurance was pleasant. It was easy to communicate with their representatives. I am moderately satisfied with the coverage. It covers the big ticket items, electrical systems, the air conditioner, and heating. My first claim was a transmission. However, the second claim was something dealing with my husband's engine. There were a lot of things going on with it. The mechanic recommended that the whole engine be replaced.

    He had to take the engine apart to get to wherever he needed to get to. He said that there may be shaving that got in the engine. He let us know that if the engine isn't replaced, then once they make the repairs, my husband could be driving down the road and lose oil pressure in the oil lines from the engine shavings puncturing it. Endurance knew that and they refused to replace the engine on the principle that we did not tow the vehicle in because the check engine light was on. We didn't know we needed to tow it in. We didn't even know what was wrong with the vehicle to know that it needed to be towed. But because it wasn't towed in, they refused to replace the engine. I would tell others to look somewhere else because of this last experience that we had with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    ‍Hello Kirsten, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    CoverageStaff

    Reviewed March 13, 2023

    I spoke with Kim ** and she was very professional and helpful. Really excited about having Endurance coverage. I was skeptical at first but she helped take the skepticism away and ensured that endurance is great company.

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    Endurance Warranty
    Response from Endurance Warranty

    DJaise , we're happy to hear you had a positive experience with Endurance! We value your input and encourage you to let us know more details about your experience with us.

    - The Endurance Team

    Claims HandlingPriceRefunds & PayoutsBilling

    Reviewed March 13, 2023

    I got an extended warranty about a year ago. They denied my claim, I cancelled the warranty and they have not issued a refund. I am about to go to my credit card and start disputing. The CS treat you like you're dumb and don't know anything. It's not worth the hassle.

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    Endurance Warranty
    Response from Endurance Warranty

    ‍Hello Kathrine, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 13, 2023

    I just signed up with Endurance a month ago, and it was quick and straight to the point. There weren't any questions left unanswered, and the reps were professional.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Chris, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed March 13, 2023

    The representative I had with the initial setup was very knowledgeable in what Endurance had going on, and I was able to sign up within 15 minutes. The person I talked to was very personable and sufficient at what they were trying to do. The only problem I had was they told me they would mail me a paper copy of my contract, and they never did. However, they were able to email me a digital copy. Overall, Endurance made it very easy to sign up and get everything handled. There are no hiccups as long as you have your registration with you and you know the mileage of your vehicle. The price is also very nice for what is covered on the vehicle.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, William. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 13, 2023

    The reps explained things well, but I am a little bit disappointed with what I got compared to what I thought I was getting. When I looked at the policy, the one that was sold to me does not cover ball joints and to me, that would be an item that would be covered on the most any of Endurance's plans, even the more basic plans. One thing they could do is text people or send them on the cell phone a brief summary to look at while they're talking about it. 'Cause some people see things better and some people are better to hear things told to them. It's best to have both, to see and hear at the same time. Other than that, the sign-up process was easy 'cause I have a charge card and that's all it takes.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Ralph and are sorry to see that you may not have had the best experience. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed March 13, 2023

    Everything has been good with Endurance. However, there was an engine gasket leak in my car and they were saying they were not going to cover the seals alone. It was a little bit weird. There was one more issue with my car - the rear AC blower motor was making a noise. They were saying they were not going to cover that one because that one was not under contract. They said, “We can cover the front blower motor, but not the rear ones.” But I got end-to-end coverage of my car. But there was a sensor issue with the AC and they covered that part. If I get another vehicle, I will definitely buy an Endurance warranty again.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Vishavjit. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServicePrice

    Reviewed March 13, 2023

    I called Endurance and got some quotes. I liked what I heard. The young lady went over everything with me. When I had question, she answered those for me. I was pleased with her and impressed with the overall sign-up process.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Pamela. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageTechStaff

    Reviewed March 12, 2023

    I recently had a problem, and I brought it into the dealer, and they took care of it. It was under warranty. It turned out it was not the catalytic converter but just looking at that for example, if that had been the catalytic converter, I would've been screwed. Endurance doesn't cover that as far as I know.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Torrey. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase

    Reviewed March 12, 2023

    Endurance did really well with my claim. When the car was repaired, $100 was all I had to pay and the rest of it was paid by Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Verdie, thank you so much for sharing your feedback about your claims experience. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed March 12, 2023

    I was very satisfied with the signup process with Endurance. I specifically asked the rep certain things that he said were covered and he specifically said they were.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Timothy. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about what is and isn't covered by your policy, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 12, 2023

    Signing up with them was a great experience. The rep was professional. I'm very pleased with Endurance so far. They were very responsive.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Susan. Thanks for your review. We're glad to hear you had a great sign-up experience with our team! Please contact us if you have any questions about your new policy.

    - The Endurance Team

    Verified purchase
    Claims HandlingCoverageTechPunctuality & Speed

    Reviewed March 12, 2023

    I had a good experience signing up with Endurance. But the person signing up the clients could be a little bit more clear about the one month waiting period because that caused some problems on my end. When I took my car in, the policy didn't go into place. Endurance denied my claim and I didn't know why. Before they denied my claim, they had an inspector come out. But the inspector couldn't hear the noise that was reported, and that the mechanics at the dealership found were wrong, they denied the claim for that as well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Karishma. We’re sorry to see that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageSales & Marketing

    Reviewed March 12, 2023

    My 2005 Scion is covered with Endurance. I'm only a customer now for one month and I've had no claims but as far as the sign up policy, description of the program, and what it covers and so forth, if I'm planning to keep the car for a while longer, I thought it sort of makes it like having a new car without having to buy a new car. I did receive some discount for signing up. It was $300 off.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Dennis.

    If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePriceBilling

    Reviewed March 12, 2023

    Signing up with Endurance was all right, but I didn't know they had a fee to sign up. They charged me $130. I thought that was going in with the payment for my warranty insurance.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Tom. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceBilling

    Reviewed March 12, 2023

    Everyone that I had spoken with with Endurance was on point and nice. The customer service skills are wonderful. Because when I first did it, I haven't made the payment. But the young lady saved everything and told me that once I called back to make payment, everything would already be there. I would refer anyone to Endurance before anything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alicia. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future! Thank you for referring us!

    - The Endurance Team

    Verified purchase

    Reviewed March 11, 2023

    Purchasing the warranty was very straightforward. So far, they're great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gerald. We appreciate the kind words and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed March 11, 2023

    When I was looking around, Endurance turned out to be the cheapest, but I still get the same thing. I only have one problem with them and that was getting a copy of the physical policy and not on the telephone thing. It took me a long time to get a paper copy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed March 11, 2023

    I got a 2011 Prius and it's covered with Endurance Auto Warranty. But they don't cover those expensive batteries in all the hybrid cars. So, if I find another company that will cover that, I will switch. But I liked the sweet little gal I talked to. She was very polite.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Jimmy. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed March 11, 2023

    The signup was easy and the cost is not bad, with all that it covers.

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    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great experience, Annette!

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed March 11, 2023

    Everything was wonderful with Endurance and the price was reasonable.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Willie. Thank you so much for taking the time to leave us a rating - it's much appreciated!

    - The Endurance Team

    Verified purchase
    PriceStaffBillingHonesty & Transparency

    Reviewed March 11, 2023

    The sign-up process was misleading. I was charged a $20 fee that I didn't know I was being charged until I got my credit card statement. I was never able to get back to that representative and it was never remedied. The people were like, "That's the one-time activation." I said, "It'd had been fine if she had told me about it, but she didn't."

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lamont. We're sorry to hear the activation fee was not explained to you, and would like to assure you this is not in line with our standards. If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffBilling

    Reviewed March 11, 2023

    They wanted me to get something that was long-term. I got a six-year plan. I wanted to pay this thing off in one shot but the Endurance rep said, "No. You should do it for at least a year." I said, "Fine." It was $450 a month. She went over the coverages. But the one thing she did not go over was that they wouldn't pay any more than the retail value of the vehicle or the damages, whichever is less. Then when I got my contract, it said it'll be the less of the value of the car, which is in the vicinity of $50,000 and or $10,000, whichever is less.

    That made me go, “I'm paying over $5,000 for $10,000 of coverage?” I called the company. The rep said, “Unfortunately, that's what it is.” I said, "What would you advise? Should I just drop it?" He said, "What I would do is since it doesn't cost anything to extend the payments out, I would go for three years. It's still gonna cost over $5,000, but it will go for three years. That way there you might have something that happens relatively quickly.”

    I was still debating about dropping it. I didn't. After talking with my brother, he was looking at his contract and he said he has $50,000. So I called them back. I said, "I'd like to increase that amount of the maximum amount." They said, "You have to stop this, lose all the money that you paid and start a new one with a new waiting period.”

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Edward, we’re sorry to hear about your experience. We want to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    PriceStaffBilling

    Reviewed March 11, 2023

    The rep was really good with his knowledge, answering my questions and explaining to me. I'm satisfied with everything they gave me. I love my payment plan. It's not expensive.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Jacqueline ! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaff

    Reviewed March 11, 2023

    I tried Endurance and when I tried to get my car serviced, they wouldn't pay for the repairs because there was a discrepancy in the mileage. I asked, "Well, how would I know if there was a discrepancy in the mileage if no one called to tell me?" They said, "We don't know anything until you take it to the dealer and they give us the mileage." So, I was in a policy that I couldn't use. I had spent my money and they had to rewrite another policy. I had to start all over again which was crazy and unprofessional. The second rep was good but I'm really leery about Endurance at this point. I had to pay $3,000 to get my car repaired and that defeated the purpose of me having this warranty. It's like I lost the money both ways and they are not gonna reimburse me the $3,000 that I spent.

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    Endurance Warranty
    Response from Endurance Warranty

    ‍Hello Erica, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 11, 2023

    The rep was very professional I had no problems at all.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great experience, Ronald!

    - The Endurance Team

    Verified purchase

    Reviewed March 11, 2023

    The enrolment process with Endurance was extremely easy.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donnell. Thank you so much for rating your enrollment experience with us so highly!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 11, 2023

    The sign-up process with Endurance was easy especially with the presentation. The guy explained some things that I didn't quite understand. He was very knowledgeable of what he was doing. I'm very satisfied.

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    Endurance Warranty
    Response from Endurance Warranty

    Robert, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 11, 2023

    My experience with Endurance has been horrible thus far. It was a lot of bad faith on their part. They were very shady. There was a claim but they wouldn't take care of it due to some technicality that they were not very clear about in the very beginning. They shouldn't do business like that.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rickie. We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

    Thank you,

    - The Endurance Team

    Verified purchase

    Reviewed March 11, 2023

    It was a smooth transaction with Endurance. The experience was easy other than the pain of the money coming out of your account every month.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great experience, Don! Thank you for the review.

    - The Endurance Team

    Verified purchase

    Reviewed March 11, 2023

    I'm satisfied with Endurance Auto Warranty.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the review, Kevin!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed March 11, 2023

    I looked for insurance. And it seemed Endurance Auto Warranty was rated number one. I called the guy. He explained everything as we went along - the mileage and what my end mileage would be, and what was covered and what wasn't, and the 30 days to cancel. And I was satisfied with the price. I would recommend Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Angelo. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    CoverageRefunds & PayoutsHonesty & Transparency

    Reviewed March 10, 2023

    This is unbelievably bad. I had a gasket blow out under my water pump. Completely lost all fluids in my engine. But, too bad we don't cover gaskets after I asked for coverage. Over 2000 dollars and I'm paying every cent out of my pocket. If this was human insurance I could have hemorrhaged out and died and they would say too bad don't cover that. 1200 dollar into this garbage and glad I'm leaving this only that loss. I had a 5600 warrant for 5 years. No way in hell will I keep this company. They will do anything to get out of a warranty. I'm glad that I didn't pay the full 5600 dollars and they had this issue. What disgusting people..They take and not give anything back. I truly believe that these 5 star are bots and all these websites promoting Endurance is probably a fraud...PLEASE, PLEASE DON'T BUY THIS WARRANTY. I'M A 100 PERCENT DISABLED VETERAN, 5 COMBAT TOURS AND I DON'T LIE..THANKS..BUYER BEWARE.

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    Endurance Warranty
    Response from Endurance Warranty

    ‍Hello Nickolas, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase

    Reviewed March 10, 2023

    It was all good when I signed up with them. It was a pretty good deal.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rick. We appreciate the rating and are glad we could provide you with a positive experience! If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed March 10, 2023

    Endurance explained everything to a T. And when I signed up, I told them what vehicle I had, and they gave the top coverage for a year. It was super easy. They have a lot of perks that fascinated me. They pay part of my oil change. They cover more components on the vehicle. They are the best extended warranty company that I experienced.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Quentin. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed March 10, 2023

    The customer service was really good. I thought that I could get the highest plan, but the guy explained to me that it depends on how long you've had your car and the mileage.

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    Endurance Warranty
    Response from Endurance Warranty

    Paris, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    StaffBilling

    Reviewed March 10, 2023

    The rep I talked to was wonderful. He helped out, answered all of my questions, and took care of my needs. The payment plan I got seemed pretty reasonable for what I was getting and everything was great when I signed up with Endurance. I really appreciate the service that they provided and I highly recommend them to a lot of people whenever I can.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jonathan. Thank you for recommending us in your review! If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 10, 2023

    Endurance Auto's reps were very nice. Their company has been around for a long time and I've known them back when I was a kid, so I won't switch. If anyone is considering getting a warranty from them, I would tell them to go for it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Frederick. Thank you for recommending us! We’re glad we made your experience with us a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed March 10, 2023

    The rep treated me like I was a long time family. She took care of everything I needed and was very helpful and polite. She explained all the details and answered any question I had. Multiple times, she asked me if I had any more questions and I said, "No. Not right now." She said, "Just call us back if you have any problems or questions." She did really well, and I regret that I didn't ask her name.

    I like the payment plan. It's comparable to most of the other policies. In fact, a little less than a few of them were up over 150 a month. I like the idea of a five-year policy and only paying on it two and a half. That'll be nice two and a half years from now. I don't think I'll keep this car forever. I would really like to upgrade it to something a little bigger. That's why I also like that I can transfer Endurance to my new vehicle. Some of the other ones didn't want to have any of that.

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    Endurance Warranty
    Response from Endurance Warranty

    Jeffrey, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed March 10, 2023

    Endurance was pretty straightforward and they had a reasonable price. When I talked to them, everything was fine. The reps were great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, Romie. We would love to hear how we could earn 5 stars from you. If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaffBillingTransferability

    Reviewed March 10, 2023

    The rep's communication was great. He called me several times and stayed on his toes. It was important for me that all the important parts and tow truck or car were covered. It was also important that the warranty is transferable if I wanna sell my vehicle. My payment plan is awesome.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Connie.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed March 10, 2023

    I would have preferred if the rep started light, from the bottom to the middle then to the top option, and let me choose. But he came through the door saying, "You can get the Diamond plan." He said that it covers 100% of repairs and shop time. The way he sounded, it hit, but he didn’t touch on the bases. Also, don't tell me to give my money to a third party then they tack on the charge. I don't want to deal with pay link. Why do I gotta give my money to somebody if I could give it to Endurance?

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, David. PayLink is an online payment processing solution that we utilize for many of our contracts. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageBilling

    Reviewed March 10, 2023

    It's been a good experience. Endurance is not an insurance, but a type of insurance against having a catastrophic bill on your hands. We gave them my bank account information, and for two months in a row, money's come out for the autopay.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for rating us so highly, Sarah!

    - The Endurance Team

    Verified purchase

    Reviewed March 10, 2023

    So far, Endurance has been good. Signing up with them was straightforward. They answered whatever questions I had.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Robert, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffBilling

    Reviewed March 10, 2023

    I wanted to go with something that, if I have a problem with my vehicle, I won't have to wait days and days to get covered which was my issue with my previous provider. When I originally called Endurance around the end of October last year, the lady that I spoke to was very nice. She explained how everything is in-house versus having a third party with my previous provider. I was very much intrigued to consider fully taking it on, which I did. The purchase went great. The rep enjoyed the conversation with me ‘cause he said I sounded like one of his famous people. He gave me the best of the best coverage option, and I was pleased with that. All I had to do was pay $20 plus the $145 to get started. My first payment came out this month.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Carolyn. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 9, 2023

    I liked that they had their own people and not some of the salesperson who sold it to me for that company. Signing up with them was very, very smooth. I talked to them three or four times because I had different questions. The sales rep was very no pressure. He gave me the number and direct line and I called him and it was great. It was on the fourth call that I decided to sign up with them. It was done in 10 minutes and it was simple. They took care of everything on their part. It couldn't have been a better experience.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi Paul, Welcome to the Endurance Family!

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

    - The Endurance Team

    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed March 9, 2023

    They did in fact pay for my repairs but luckily I have an extra vehicle. 1 day after dropping my truck off for repairs, they called Endurance for approval of repairs. Several day go by and the 3rd party inspector finally showed up. Several more day go by and the repairs are approved by Endurance. Repairs were made, the shop held my truck 3 weeks waiting on Endurance to pay. The whole process took 44 days. If you don't mind waiting an excess amount of time. Then this is a company for you. Now I understand why I had such a hard time finding a shop to take their warranty.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Pryor and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    TechBilling

    Reviewed March 9, 2023

    When I had Endurance before, it was all right. They did what they were supposed to do. I could go to a direct dealership with Endurance. I joined back with them last month. I told Endurance to take out my payment on the 3rd, but they still took it out of my check on the 1st. When they get there and take the payment before my check, that's another $35 that I got to pay.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Willie, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 9, 2023

    The agent that was helping me was really knowledgeable. We were waiting on the phone a long time but long enough for him to get all the information to me that went with the policy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for rating us so highly, Marilyn!

    - The Endurance Team

    Verified purchase
    CoverageSales & Marketing

    Reviewed March 9, 2023

    Signing up with with them was great. My previous auto warranty with CarShield sucked. I pay a lot for nothing.They advertise a good thing on TV and they get all these actors. But when it got down to me having to get something done, they don't cover anything, nothing like on Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Charles. Your feedback is highly appreciated. Thank you for the review and for choosing Endurance!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 9, 2023

    Setting up was easy. The rep explained everything and made it simple for me to understand. I would recommend Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Frederica. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    Contract & TermsCoveragePricePunctuality & SpeedMaintenanceStaffBilling

    Reviewed March 9, 2023

    If I lose the air conditioning system on my 2015 Ford Mustang, it might cost me $4,000 to fix it, which is insane. I wanted some protection and for $104 a month, the Endurance warranty was a pretty good deal. Their sign up process was simple, fast, and very easy to understand. I filled out a paper, faxed it, and sent it in. Then I registered my account with my credit card so that I'll be able to have the payment drawn out each month and I wouldn't have to worry about paying or missing a payment.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nick. We appreciate the 5-star rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed March 9, 2023

    I have a lot of electronic things in my vehicle and I want to make sure that if anything such as power steering or the braking system has an issue, it will be covered. I spoke with a rep and I was getting ready to brush them off. But he said something else and got my attention. He also worked with me as far as the payment. At the time I was involved in doing something else. He was willing to call me back. He didn't tell me, "Well, you only got today then that's it." He said, "Give me a call back” when I was done with what I was doing. I was able to call him back and I liked what I heard. The plan I picked covers everything. I'm glad the service is there just in case.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your 5-star review, Andrew. We will share this with our customer experience team to let them know how we are doing.

    - The Endurance Team

    Verified purchase
    Contract & TermsCoveragePriceStaff

    Reviewed March 9, 2023

    Signing up with the coverage was great. The person that I spoke with was very knowledgeable. He told me about what it was that I could get, and how much it would cost me. It was a really pleasant conversation.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Jennifer! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 9, 2023

    The rep was very nice, informative and extremely professional. Even when I said that I would have to call back, the young lady sent me an email with her telephone and cellphone number where I could get in touch with her directly so I wouldn't have to go through the whole rigor mortis again, and I liked that. Then, when I called and didn't get her, she called right back.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tiffany. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaffBillingRental Car

    Reviewed March 8, 2023

    My first claim went smoothly with no problem but with my next claim, I spent months trying to get something out of them. I spent a lot of money going through their procedure - on faxes and answering the same question over and over with different people. They wouldn't answer the questions that I asked and they were rude and dismissing. We're talking about a $6,000 to $7,000 repair so I can understand they didn't want to do it, but that wasn't the deal.

    All kinds of things came up in little clauses in the contract. I wasn't made aware of them when I purchased this. I bought the policy for $4,500 and the salesman told me it was their very best contract. I offered to pay it all in one lump but he said there's no benefit to that. I made payments until it was paid off for two and a quarter years.

    Finally, they said they denied my transmission replacement or repair because I didn't maintain the vehicle well enough. I took my truck out of the dealership. And this is after paying the diagnosis fee and a week of car rental. I went to another shop that was cheaper and I paid $5,000 cash to fix the transmission. I didn't feel right about this and I read the contract. I'm going to go through their dispute process, which is all laid out but it didn't make sense. I called them and I said I have questions about the dispute process. The representative got all flustered and said someone superior would call me. Someone did and he said he was gonna try to get me my money back. I would rather have the the GM official transmission at the dealership, but I had already bought the lesser one.

    I went through another couple of months of supplying documents and a lot of the same thing over and over. Finally, they sent me a check, but not for the amount that I paid. It was a lesser amount and they said it's what they would have paid the shop to do it. I came out okay and I haven't lost money, but it did not at all work like I want to. I will never ever do it again with any company.

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    Endurance Warranty
    Response from Endurance Warranty

    ‍Hello Thomas, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed March 8, 2023

    Setting up my service with Endurance was a good experience. But I just had a claim that I tried to put in and they couldn't cover it because of mileage issues. When Endurance did their CARFAX check, the mileage that was on there was put in incorrectly by the dealership. It was the same company that I went to get my car fixed at. Endurance wanted the company to send in the paperwork but there’s no way they could do that. So, I expected Endurance to call them and try to verify that information but they were not having that.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello Terence, we’re sorry to hear about your less-than-satisfactory experience. Please accept our sincerest apologies. This is not in line with our standards, and we would like to make it right.

    Please email us at feedback@endurancedirect.com with details about your experience and contact information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPriceRefunds & PayoutsMaintenanceStaffBilling

    Reviewed March 8, 2023

    My recent claim was about my GPS and door locks going out, and it went okay. It seemed like Endurance covered everything, but I was not positive until someone popped up and said I have a bill based off what they said I did. My copay was a bit more than what I was told it was going to be. For some reason, the dealership said they couldn't get it to come out to what my copay was supposed to be, which was weird. However, what I didn't like was there was more things that were wrong other than that and the dealership told me that my warranty was refusing to do all of the repairs of the things that were my concern. It was simple things. I had two tire sensors that went out, and they said they weren't gonna do that. They were only gonna do specific things.

    I got Endurance's max plan and it cost me three grand. I'm paying for a monthly, and I still have a $100 copay on top of that. I'm trying to figure out why Endurance didn't honor the policy, but I haven't had the time to do that. Another thing is that Endurance offers AAA, and I had to call them, then they had to give me a number to call somebody else. I was on the side of the road, and I was on hold for a good 30 minutes to an hour. Nobody got on the phone, so that was horrible. I ended up having to call somebody else to help me even though Endurance offers that service. Would I recommend the warranty to anyone else? If you have the free time, sure, but for anyone as busy as me, to have to keep up with all of it, I wouldn't recommend it at all. Plus, they tried to rush me into signing a policy with them. That was a bad experience too.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Melody. We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed March 8, 2023

    Endurance was a better company. I signed up with them and that went great. They were very informative and they offered multiple coverages. To start the coverage, I would have to have 1,000 miles on my car, which is not an issue. It's just I don't drive much.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gary. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2023

    I called the phone number and they had me signed up. Then I called back because I wanted to make sure it had everything I wanted. But they said I didn't, so then the rep redid it. I called back again to make sure it was right, and they said it wasn't right. So I had to do it three times and I finally got it right. The third person that I dealt with helped me a lot.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi,Mary. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed March 8, 2023

    I'm having a problem trying to sign in to my account. I talked to somebody earlier in the week. I said I was gonna do it this weekend. When I called, they had my email, my account is good, but I have not been able to log on to my phone. They told me what to do. I uninstalled the app. She told me to go back, sign up when I go back to log in, log in like I'm new. I did all of that and it still didn't come out right. Other than that, everything has been good with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi David, we're sorry to hear you're having trouble signing in to your account. Please email feedback@endurancedirect.com and our team will be more than happy to help sort out this issue.

    Thanks!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsStaffTransferability

    Reviewed March 7, 2023

    I signed up over the phone with their salesperson. He gave me all the information and answered all my questions. He wasn't pushy at all. I asked about paying cash up front and I got a discount. It was totally worth it. Also, there's a guarantee that at any time, if I decide I'm not happy with them, I can cancel and they would prorate my refund back to me, depending on how many months into it I am. It's also transferable, which is great. If I sell the car, the policy could go along with it. It's an added value.

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    Endurance Warranty
    Response from Endurance Warranty

    Wow, we are blown away by your positive words, Jodi. We really appreciate the time you took to write such a detailed review!

    - The Endurance Team

    Verified purchase
    TechStaff

    Reviewed March 7, 2023

    My car started knocking and the lifters were going out. So, I let Endurance know what was going on and took my car to the shop. Endurance sent out an inspector and that person inspected it, and they approved the work for it. The car is still in the shop now but the work is done. Endurance did their part. They finalized it and took care of it. People should go with Endurance. They treated me good and I didn't have any bad experience setting that up.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Terrance! Thank you for the 5-star review. We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!

    - The Endurance Team

    Verified purchase
    CoverageHonesty & Transparency

    Reviewed March 7, 2023

    The guy from Endurance was polite and explanatory. He also sent me some stuff to verify what he said was true about the things that the warranty covers. They were honest and I liked that. I'm trusting that they're a company of their word.ecorded.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Charles. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase

    Reviewed March 7, 2023

    I had Endurance before and it was quicker last time. This time, they were saying all the stuff they had to do and it didn't make any sense to me. But it wasn't bad. They just had my truck almost a month while they were doing this and that. I could've kept my truck. Otherwise, it was okay. Saving money is a benefit I get from having the warranty.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Eric. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceRates

    Reviewed March 7, 2023

    I called Endurance and CarShield and decided to go with Endurance. From past experience with other cars over the last 20 to 25 years, I wanted to make sure that the transmission and engine were covered because I've had problems over the years with those two items. I also wanted to know that the electronics are covered, if the sensors go or if there's a problem with the air conditioning. Just about everything that's not maintenance. I haven't had to use the policy, but it has been in effect a little over a month. I'm over the 30 days and 1,000 miles. Overall, I would recommend Endurance. Would I like their prices to be less? Yes. However, the price is reasonable. I'm a gambler, so it's a reasonable gamble.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Diane. We're so glad you chose Endurance to protect your vehicle and are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 7, 2023

    The signup process with Endurance was quick and easy. They seem to have the best reviews and were at a decent price. Their reps answered all my questions. Go with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mark. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPriceRefunds & Payouts

    Reviewed March 7, 2023

    I signed up for the policy and Endurance charged me $5,500 for the full policy for the full length. Then, they had their cancellation of 5% at 30 days and 10% if it's after that. I took my car to the shop and I had to get it repaired for the alternator. Endurance approved the work and while the car was there, the Mercedes people said that my radiator was leaking. They put a pressure test on it.

    So I called up Endurance and they said that they weren't going to pay for it because their policy only goes up to the NVA value of the car. They classified the NVA value at $1,000, so that means anything over $1,000, they're not repairing. In the end, I had to pay for the radiator and they must have paid for the alternator which was $1,000. But I'm going to cancel the policy and they're going to probably charge me that 10%. With that, they're still making an extra $500 or more off the policy on top of what I paid them. I would never use them again and I got a lot of people on Facebook who I'm going to warn about them. There's nothing wrong if they say you're only covered up for this amount. But to charge 600% more on the policy than what you're willing to pay on the claim is totally unfair. Of course, you signed the agreement, so it's well within writing, but they didn't explain that.

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    Endurance Warranty
    Response from Endurance Warranty

    ‍Hello Donavan, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 6, 2023

    Signing up was fantastic. Their rep Robin was great. I was presented the perfect package.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, James. We're so happy to hear that you love your new coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    CoverageStaffBilling

    Reviewed March 6, 2023

    The rep I spoke with was a pretty cool guy. He gave me the ins and outs of the policy and told me I could transfer it to another vehicle if I chose to do so. The payment plan was flexible.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Henry. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 6, 2023

    Endurance offered the best deal and when I signed up with them, it was fine and the communication was good. We haven't used it yet though. We are still waiting for information in the mail, which they said they'd send and we haven't received.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Dot. Your feedback is highly appreciated. Please email us at feedback@endurance.com and we will ensure you receive your policy information asap.

    Thanks!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed March 6, 2023

    The car that I got a warranty for is an older model Mercedes, and it's in excellent condition. I liked how the agent explained to me that they always look for original parts first before trying to get anything aftermarket. The agent was knowledgeable of their product and was very detailed. She explained everything fast and quick, and any questions I had, she was able to answer right away. I like that. I would tell people Endurance is better than the other ones out there. I researched the other ones as well, but I like Endurance much better.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi Clifton, Welcome to the Endurance Family!

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaff

    Reviewed March 6, 2023

    I got an email on Endurance and I responded to it. I called the phone number and I talked to a guy. He was really nice. He was very knowledgeable and professional. I talked to him for probably an hour. My rep was very knowledgeable and calm. It was low key and there was no pressure. He explained the program. I had a bunch of questions and he answered them. I told him I would think about it. I still had one or two questions and he was able to answer those. I went ahead with the program that day.

    Because I knew what I wanted, what I was looking for, and what it should cost, they gave me a pretty good deal. It wasn't the best deal out there but it was the best for the different services that I got. I ended up getting the complete bumper-to-bumper, which is $130 a month and it's 36 months. It’s the lifetime of the car. Even if I get rid of the car, it will go on another car for five years. Endurance was a good choice.

    I have a used car with 14,000 miles on it. The warranty on it expired and I wanted something in case there was something major. Endurance made more sense to me to have that peace of mind and they have a very reasonable copay. I can do a $100 to $150 copay and they're going to take care of my car. If there are any questions or if anything happens and I end up having to spend more money, they will come back and reimburse me. I liked that. The rep put it in the contract.

    Give Endurance a call. It's not for everybody. But if you have an older car that you want to take care of and you don't want to have to buy a new car anytime soon, it's a great program because it's the lifetime of that car. Once you pay for it, it's a pretty good output. But when you pay for that and you have that car for 10 years, it's gonna more than pay for itself.

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    Endurance Warranty
    Response from Endurance Warranty

    Karen, We really appreciate the time you took to write such a detailed review! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffBillingRental Car

    Reviewed March 6, 2023

    The young gentleman I talked to was very professional and polite. He told me all about the full package I got. Since my truck is not 20 years old, but the mileage on it is over 230,000, I can't get the regular package for a newer car that has less mileage. But I got a similar package. If something happens, my deductible is $100. I can take it to the nearest Chevy dealer for any major repairs like motor, transmission, front and rear end, and free towing and car rental while my vehicle is down. On top of that, I’m a veteran so I got a military discount and the elderly discount. I have the payment being deducted automatically so I don't have to worry about it not getting paid on time. They sent me all the information I needed by email. It was very easy to follow their instructions in it and within that next pay period, there was a deduction for the first month out. I’m very satisfied with them.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi Randy, Welcome to the Endurance Family!

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 5, 2023

    The signup process in February was easy and the rep told me that we'd be receiving everything in the mail within two weeks, but we have yet to receive anything.

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    Endurance Warranty
    Response from Endurance Warranty

    Delynn, we're sorry to hear you have not received your policy information. We'd be more than happy to look into this for you and ensure you receive it. Please email us at feedback@endurancedirect.com for assistance.

    Thank you,

    -The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedBilling

    Reviewed March 5, 2023

    We bought a vehicle and the warranty that was offered by the dealership was subpar. We shopped around online and I spoke to a couple of friends of mine. They said Endurance was really good. I inquired online and a gentleman called me. He was really good. I sent the gentleman some information online and the signup was really fast. What I was looking for was covered by Endurance. The payment plan was good and comes out of my check every month.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robert. We’re so happy to hear you had a great experience with our customer service team! If you have any questions about your new policy, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    PriceStaff

    Reviewed March 5, 2023

    Endurance's reps have done a great job having me buy into it. I felt comfortable speaking with them about it. They highly of the company and really impressed me. They said if something happens to the car, they help with your deductible.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, James. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    Claims HandlingCoverage

    Reviewed March 4, 2023

    The signup process was seamless and it went well. But I recently tried to file a claim and found that the service wasn't covered. I was really disappointed with that.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Richard and are sorry to see that you may not have had the best experience with your claim. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 4, 2023

    I was treated pretty well by the rep. Give Endurance a try.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Durham.

    We would love to hear how we could earn 5 stars from you. If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed March 4, 2023

    Their customer service is good.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nina. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffTransparency

    Reviewed March 4, 2023

    Endurance was one of those I called that had exactly what we needed. The rep talked about what the warranty covered and what it didn't. Then they told me that it covered what I was talking about. But when I got the policy, it didn't. So, I called them back and talked to a manager. The manager told me that the better policy has what I wanted and I said that I wanna know why I didn't get what I asked for. He didn't have much to say and didn't know that this policy covered that. So far, I haven't received my updated policy or my card from Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Barbara and are sorry to see that you may not have had the best experience. We'd be more than happy to provide you with information on your new policy, please email us at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    StaffBilling

    Reviewed March 4, 2023

    With Endurance, you can go to the manufacturer of your car. Signing up was simple. It was my personal information, my car, year, make. The monthly payments is very low. Also, the reps were very helpful and friendly. They allowed me to make my decision.

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    Endurance Warranty
    Response from Endurance Warranty

    Brenda, thank you for the wonderful review and welcome to the Endurance family. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Profile pic of the author.
    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaff

    Reviewed March 4, 2023

    Signing up with Endurance was a little frustrating in the beginning. I called and inquired, and they started to explain some of the process and the costs and the services that they offer. But when I had some questions, they weren't really very well prepared to answer them. I had asked after I signed up if I can possibly get something in the email before the policy is effective, like a simple contract verifying what I get for my money. They said, “Yeah, not a problem. It's not going to be an official contract ‘cause you haven't paid yet. But it'll be something like a sample.” I said that was fine. They said, “Okay, we’ll send it to you in a couple of hours.” A couple of days went by but I still never received anything.

    I followed up with Endurance again and spoke with a different representative. They said, “Oh, no, we don't do anything like that. You don't get anything until after it's paid for and processed. And that explains everything.” I said, “Well, that's not really right. Because now, I'm paying for something that I really don't have anything in writing what I'm getting.” But ultimately, they did send me something after some time. Another thing is that they send a lot of solicitation emails. Even though I already signed up with them, I'm still getting solicitation emails as if to encourage me to sign up with them. I don't understand how that works. The system should recognize my email address as being a customer. I’m already paying for this. It's annoying and a little weird.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Benjamin, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    The emails you are receiving may be spam coming from a sender outside of Endurance. If you'd like, we'd be more than happy to look into this for you. Please send an email with screenshots of these emails to feedback@endurancedirect.com

    Additionally, you may block this send in the settings of your email account. We hope this helps!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 4, 2023

    The signup process with Endurance was pretty easy and simple. Their rep explained everything. It was very informative and it was needed because I didn't have any more warranties on my car. So, I thought it was good and something that was needed. When he gave me a price, it was something that I felt I could afford. Also, I was in the car on my way to go shopping. The rep had to talk really quickly and get to the point for me. So, there was no beating around the bush.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Rose.

    Thank you so much for this 5-star review. We appreciate you being a customer and are so glad you chose Endurance. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceStaffBilling

    Reviewed March 3, 2023

    I've had Endurance for a long time and things have changed. Even the establishment that service my vehicle didn't understand. They said that Endurance used to cover the work that they had to do on my vehicle and that I needed to call them. So, I called them then I found out I was at the low end of the extended warranty and that they didn't cover the minimal things that they used to cover. So, I decided to upgrade my policy. The warranty is very costly but still, there's a whole lot of stuff that they don't cover anymore. Then, I got the bill to pay at the service garage and I still got a monthly bill that I have to pay Endurance for three years. So, when this contract ends, I'm not going to go with them anymore.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi James, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry we have not met your expectations.

    We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.

    Thank you,

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 3, 2023

    Endurance was quick and prompt. The rep was clear and concise. He took the time to answer all my questions in detail.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Danielle. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed March 3, 2023

    We're fixing to cancel Endurance. Our transmission went out and they denied the claim because of the length of the term that the policy was open. My wife specifically asked the salesman if it covered preexisting conditions, and he ensured that it did. But according to where we got yesterday, they said it did not. That conversation went south yesterday with the head of claims. He was saying he was gonna pull the recorded line phone call. But he never would pull it and play it while we were on the phone. He said he could only do that for himself. He told us that we could hear it. But we would have to call our cellphone provider and get a copy of that recording ourselves. He wouldn't play it back for us to hear. We dropped the call then they tried to call us back. We tried to call the salesman three or four times. He won't ever return the phone call. That showed another flag up for me.

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    Endurance Warranty
    Response from Endurance Warranty

    Jason, we're sorry to hear you'd like to cancel your coverage plan. We want to learn more about your experience and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed March 3, 2023

    Over a year ago I purchased an Endurance Warranty policy for my 2002 VW Beetle. I had a long talk with the Endurance agent and went over several scenarios and would they be covered. He assured me that they would be as long as my maintenance was kept up. Skip forward to August of last year when my car air conditioning went out and my transmission seemed to be slipping. I took it to the dealer who knows the car. He told me that the transmission needed to be replaced and that I probably needed a compressor the air conditioning. He submitted it to Endurance. Both were turned down.

    I called Endurance and was transferred to the ‘claims department’ where I explained to her the situation. She said that my policy only covered certain parts of the transmission and air conditioning and I needed to read my policy. (The policy lists a bunch of parts but I don’t know one from the other.) I also informed her that no one ‘repairs’ transmissions anymore. They replace them (it is much cheaper). I spoke in a very calm but firm voice. She then told me she wasn’t going to continue to talk to me if I spoke to her in that tone (again I don’t use bad language or even that loud) and she hung up on me.

    I called back and got a supervisor and she said the same thing about my policy. And to have the shop resubmit it. I told them and no word back till this month!!! They said it was rejected again. I called and got customer service and told them that no one rebuilds the transmission. They replace it as it is about half the price. She gave me an adjuster's name for the shop to talk to and reevaluate it. They sent someone out to see the car and the transmission was approved… up to $2500 my “limit”(!?) I called Endurance back and they said my policy had that limit for repair (something the salesperson forgot to tell me). I said that doesn’t make sense… when my policy is paid up I will have given more than $2500 into it, how is that a savings to me? And they advertise that transmissions cost more than that which is why to purchase the warranty.

    She said all she could do was “upgrade” my policy… but it wouldn’t cover this issue or cancel my policy and get “some of my money back” (amount yet to be told). So I’m out a car and money I spent on the warranty. I went with Endurance as it was rated the best. They are legally right as my policy stated so, but it isn’t anything I was told when purchasing it (remember is gave this exact scenario to the salesperson and he gave me a policy to cover that). Also their commercials show ‘no out of pocket’ outside the $100 deductible.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Keith. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com