Buyer's Choice Award Winner

Endurance Warranty Reviews

4,916,070reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+2 more

About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

Filter by Rating

  • (12,953)
  • (2,512)
  • (934)
  • (415)
  • (1,953)

Popular Mentions

    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,916,070 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,916,070 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 67 Reviews 12835 - 13035
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Dec. 25, 2020

    I have a 2004 car and it's getting up there in mileage. I thought that the extended warranty was something that I might need going forward originally, because of CarShield. But then, I checked the reviews and testimonies, and the BBB, and everything about them was awful. I then searched for the best extended warranty for vehicles. In about three different search engines and three different searches, Endurance came up number one. Customer service-wise, they were right on the money. They answered all my questions. They were forthcoming with information and I haven't found any loopholes or anything yet. I haven't had to make a claim as of yet but I was very impressed with their customer service and their willingness to help.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Dec. 25, 2020

    I did a little Google shopping for warranties and I liked the pricing at Endurance. I wasn't too happy with the first person I talked to but the next person was really great. They got me set up and taken care of. I loved them. They apologized for my first experience with the company.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Dec. 25, 2020

    Everybody at Endurance was pleasant. They make everything nice and very simple. Also, the pricing is really reasonable.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 25, 2020

    Endurance worked with me to get a better deal. Everything was good when dealing with their rep.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechStaffBilling

    Reviewed Dec. 25, 2020

    I called my dealer and they told me not to get CarShield. We looked into something else and I went with Endurance. When I called them, it was okay. The rep was polite. They also worked with me on the payment plan. However, they were supposed to be sending me some papers regarding what I have covered and I didn't get that yet but they took my first payment.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Dec. 25, 2020

    Endurance Auto Warranty sounded pretty legit when I talked to their representative. They had a website and the rates were okay, so I decided to go in there. What stood out to me was that they said that they would pay for some of my scheduled maintenance, like oil changes and transmission fluid changes. The price is pretty good for my year of Jeep and the miles it has on. I recommend them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & Marketing

    Reviewed Dec. 23, 2020

    We only had the warranty on our car for two years. We took the lowest one because of expense, and I have never done that before. I've always had the warranty for the entire time. So then when the time was coming up, I got lots of phone calls about warranty. I talked to one other company, but I just wasn't sure. And then when I talked to Endurance, I ended up talking to one of the managers, and that made a big difference. I felt confident about it. The car is still like brand new because I had less than 15,000 miles on it at the time that I talked to him. And because we're seniors, there was a discount. The discount made a difference as well. It was very positive.

    Thanks for your vote!
    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsRates

    Reviewed Dec. 23, 2020

    I opened a policy with Endurance, and when it came time to use it, they only covered 20% of the charges, even though everything should have been covered. When I called to find out why I was given the run-around and left on hold for extended periods of time before being cut off. In my opinion Endurance is only interested in signing up new customers and paying out as little as possible, total scam. Kendall ** Ft, Lauderdale FL **

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedBilling

    Reviewed Dec. 23, 2020

    Purchasing the plan was easy and I got quick feedback from them. I dealt with two different people because they originally went to run my credit card. My credit card said that it looked like a fraudulent charge, so they tagged it. I had to get online while I was on the phone with the guy, go onto my Visa, Bank of America card, and tell them that it was a valid charge. But everything was good.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Dec. 22, 2020

    I had done extended warranty before with other companies, and Endurance told me that they’re a lot more reliable than the ones I chose before. So I'm giving it a chance to see how it works. I was very pleased the way they were when I purchased the warranty. They covered just about everything, and they were consistent with talking to the same person. The only thing I didn’t like was that I was waiting to get my money back, and then I would get a call from other people when I was talking to one person. So it wasn't in the system that somebody was already working with me. If somebody is working on it, and I already said I'm going to do it in such and such time, then they should have all customer service representative quit calling because then you get skeptical when you get too many calls.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffBillingRates

    Reviewed Dec. 21, 2020

    The rep was very helpful. He got everything handled very quickly and professionally. We were able to customize the plan to what we needed. It's a good cost overall. It is a monthly payment for a couple years, but it may have worked out to be a good price.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Dec. 21, 2020

    It was fairly easy to sign up with Endurance and get an extended warranty for my 2016 Honda Accord. I spoke with a representative who was very knowledgeable when I first signed up. Then I was trying to see exactly what my coverage covered as far the price of my car so I called back for additional questions. With the rep being able to look at my policy, I thought that she would be able to tell me something but she couldn't really give me any answers. But she was very nice.

    Thanks for your vote!
    Verified purchase
    CoverageMaintenance

    Reviewed Dec. 20, 2020

    I just got my plan about two months ago and I like having the security and the safety that I have insurance when something breaks.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedStaff

    Reviewed Dec. 20, 2020

    I did some online research, and Endurance had some good reviews. I chose Endurance mainly because of the brand. Had they been someone that I did not recognize the name of it, I would have gone elsewhere. It was more affordable than I was expecting it to be. I got more coverage than I expected to get. They took time to answer questions that I had. If I wasn't clear about something, I asked questions, and they never acted like I was taking up too much of their time. I've had really good experience with them so far.

    There were three different people that we talked to before the entire process was over with. They have the guys that handle one part of it, then they have the guys that do the closing part of it, and they have the guys to do the execution part of it. I understand business structure and how things are done. It didn't put me off. But it took three people to do one task.

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed Dec. 19, 2020

    I bought my car through a dealership, and the warranty they were offering seemed like it was high-priced. So I looked at others and it seemed like going through Endurance was a better deal. The rep that I dealt with was helpful.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 19, 2020

    I've had Endurance Auto Warranty before. Their rep was very helpful with everything and I was given a good deal. Everything is fine and I'm satisfied.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Dec. 18, 2020

    I liked the price at Endurance and when I signed up, the rep was very professional. He explained the process. I went to the website to get on so I could pay it and they had already drafted it. So, I must’ve signed up for auto pay.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 18, 2020

    They were very friendly and kinda easy to go. Everything was explained. There was only one hiccup that I had. They said that I was going to get a bunch of coupons which I never received.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRates

    Reviewed Dec. 17, 2020

    When I called them, I liked what I heard and I went for it. They explained to me that turbo was included, and that I have to wait the 30 days, if not 1000 miles. They weren't really good on details but the price was pretty fair.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 17, 2020

    The enrollment part with Endurance was easy and both reps that I talked to were very nice.

    Thanks for your vote!
    Verified purchase
    CoveragePriceRates

    Reviewed Dec. 16, 2020

    After I asked questions on one or two companies, they had cheaper prices, but it wasn't the same coverage. I read some of the reviews on the Endurance site. I liked their plan.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Dec. 16, 2020

    The rep was very, very professional and very friendly. He covered everything from detail to detail and what amount goes to this and what amount went to that. He did an outstanding job.

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Dec. 15, 2020

    When I said that I wanted to cancel, they tried to do everything for them to keep it. They finally figured that I was not budging and now, no one wants to be helpful. Everybody had a really nasty attitude. I was trying to complete the form to get the refund. I asked six times, but I wasn't getting a cancellation paper that they wanted me to fill out. When I was able to fill it out, they wanted me to fill it on PDF. It wasn't an option. It was a gray area to fill out for the final. So I had to type in the final meter reading. The reason we made the decision was because they put in the clause that if we're not satisfied with our first claim, then we'll get our full money back guarantee. We were not satisfied with our first claim and we paid the whole claim upfront. So then we are guaranteed our money back in full.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Dec. 15, 2020

    Endurance was one of the best that I saw online and signing up with them was pretty easy. I did it on my way to work. They asked me a few questions about the other company that I was looking at and the prices and then they worked out something. My experience with Endurance has been pleasant so far. An extended auto warranty is extremely valuable to have. I don't have to worry about the big expenses if something happens.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffBilling

    Reviewed Dec. 14, 2020

    I spoke to Endurance a couple times before I did the purchase because I had a series of questions. They were able to send me a sample contract too, and talk about the different offerings they had, which was very helpful because I wanted to see specifically what was covered and not covered. They were able to answer a lot of questions and walked me through that. I looked at some other companies that had comparable coverage, but they were either more expensive, or one looked like wanted to charge me monthly.

    I had to do a lot of probing to figure out the different options that were available for me, which was kind of difficult because they wanted to sell me on a certain plan, or coverage, or with monthly payments upfront. I had to explain my situation and my desire to pay it all upfront versus over 18 months or whatever the payment plan was. People should be aware to ask the salesman all the right questions.

    I ended up going with some variant after I did a series of questions as far as mileage, number of years, coverage, payment plans, paying upfront versus paying on a monthly installment. It wasn't until I got all those different variables down that I was able to select. It was not like they provided those upfront and that was the most frustrating part about the whole experience. If I try to buy insurance for my car, I can get a quote online, view it, and see the details. This required me to have phone calls with people and they send me contracts. So that was kind of less than ideal. I didn't like the whole back and forth with the phone calls, sending me information.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Dec. 14, 2020

    I liked Endurance Auto Warranty when I saw them online. Their reps were great, very helpful and quick. They made the enrollment easy. I was supposed to receive a call from them after I made my first payment. Other than that, everything is great.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Dec. 13, 2020

    The rep gave me a quote and then I called the people I already had and they couldn't match it, so I went back to them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & MarketingStaffBilling

    Reviewed Dec. 13, 2020

    I had tried using another auto warranty provider and was not satisfied with the service that they provided. I saw several advertisements for Endurance and decided to give them a call. Everything was great with their reps during the enrollment. They answered all my questions and dealt with my concerns. I had some concerns about possibly running into the same problem that I had with the other company with Endurance and they assured me that that would not happen. Also, they have a very good plan and as far as the payments are concerned, that was all well explained and everything went well that way, too.

    Thanks for your vote!
    Verified purchase
    CoveragePriceRefunds & PayoutsBilling

    Reviewed Dec. 12, 2020

    I have a Ford F-250 Diesel and I know that the parts will be a little pricey for me to pay out of pocket. My brother has had insurance with Endurance before and it worked out for him really well. He recommended Endurance to me. I had a great talk with their guy and he went through every single thing twice. He really broke it down for me and I was pleased with the way he did that. He told me everything like the payments and how there are different options. It was a good experience and I signed up right away.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 12, 2020

    They seemed to be upfront about what they could do with everything I asked of them, as far as pricing. It was very quick. As far as the initial signup, it was great. They were very helpful to get things set up.

    Thanks for your vote!
    Verified purchase
    CoveragePriceMaintenanceRates

    Reviewed Dec. 12, 2020

    I just needed to have that peace of mind that if anything happened, you gotta fix the car, putting in a rental, and I will be set after that. As far as Endurance, I went online and I picked them. It said the best warranty companies, and they gave me the top five, and I just picked them. They let me know about as far as what it covers, what is not covered, and the price. And I was good to go.

    Thanks for your vote!
    Verified purchase
    CoverageTechStaff

    Reviewed Dec. 12, 2020

    Once I got the contract, I read through it. But the rep that I dealt with went through everything that is covered under the warranty. I had a good experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Dec. 11, 2020

    I always try to put some kind of an extended warranty on all my used vehicles, especially when it’s for my wife, just for worry-free. I liked the price of Endurance, which made me choose them. The reps were knowledgeable and steered me in the right direction. I called them and they looked up the plan right there while I was on the phone. So, there was no lapse in time.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 11, 2020

    My car had 86,000 miles on it and I feel that an extended warranty was a way for me to take on extra protection on my car. I looked on ConsumerAffairs and they said that Endurance is one of the companies that is good to deal with so I took a chance. Customer service handled my question very well. The only thing is that I told them I wasn't sure about the mileage. I thought my car had 96,000 miles on it but it didn't. When I went back, looked at the mileage of my car and it was 86,000 miles, I thought they were going to make some adjustments to the money. But from what I heard, they were not going to.

    I really feel that if they insure my car for 86,000, it's not the same thing if they insure it for 96,000. That's the only part that I don't really appreciate because otherwise, what they should have told me should have been, "Before we give you this, why don't you go and confirm exactly what the mileage is?" But they didn't. Now they sent me a copy of my insurance policy with the right mileage. But I thought that the quote that they gave me was for 96,000 miles and not 86,000 miles. All in all, I will recommend Endurance because they are very knowledgeable about what they are talking about. They were very professional and nice. Whenever you try to call them, somebody answers you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 11, 2020

    Everything’s been good with Endurance. The reps were great.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 11, 2020

    I purchased a used vehicle and I wanted to put a warranty on it. The Endurance rep was a very nice guy. He explained everything to me and helped me make my decision. I was pleased with the interaction. However, he was supposed to mail out my plan to me but I still haven't received it. So, I’ll call him about that. But other than that, it has been okay.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Dec. 10, 2020

    Endurance's rep was very helpful. He walked me through the difference between what Endurance offered and other competitors. I was looking at Zurich and though Endurance was a bit more expensive, I felt better about going with them. The rep was very good at describing the different options I had. We finally landed on a 12-months, same-as-cash kind of deal and that's what I went with.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 10, 2020

    My experience with the rep of Endurance was great.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedBillingRates

    Reviewed Dec. 10, 2020

    My truck's getting older and stuff can happen. I looked around. Endurance got back to me and that what I came down to. I looked on the Better Business Bureau and one of the competitors had an F rating while Endurance got a B-minus or C-plus which is a big difference. Signing up with them was really good and it was very easy making payments. I had a very pleasant experience. I set up something online and one of the ladies gave me a callback. I so happened to have been busy at the time she called so I asked her to call me back later on. I gave her a time and I heard back from her at that time. It's always pleasant not to have to wait.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 10, 2020

    Endurance does little bit better than the other warranty I had before. Their customer service team did pretty good in explaining the coverage.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffBilling

    Reviewed Dec. 10, 2020

    My car is getting old and I can't afford a new car or a new car payment. So, I decided to get my old car insured. In case something major happens, I can fix it instead of getting a new car. I did the application over the phone and the rep was great. He explained that the policy covered a thousand miles and the waiting period was 30 days.

    Thanks for your vote!
    Customer ServiceClaims HandlingCoverageSales & MarketingRefunds & PayoutsMaintenanceBillingTimelinessHonesty & Transparency

    Reviewed Dec. 9, 2020

    I am so upset on what a scam this is! I paid for the Supreme warranty for my 2011 Porsche Cayenne S two years ago. It has 61k miles on it. I took it in to get worked on for a rear door actuator; this was approved. But the repair shop told me my transfer case was also leaking. Endurance declined this claim because they said that another piece that interacts with it was bad. (A servo something or other) They agreed to fix the "servo" piece but said that this is what led to my transfer case leaking and that they would not fix it.

    They went on to say that when the transfer case ($4500) completely fails, they will not cover it because the "servo" was bad, which led to transfer case leaking! There is NO WAY to know the "servo" was bad until your transfer case goes bad! So how is anyone to know to get the "servo" fixed!? Impossible! To make matters worse; the first time I called, they told me that they WOULD cover my case if I gave them $500 more to "upgrade" my policy because I have 21" rims; which Porsche supports. They never told me about this $500 fee when I bought my policy.

    I still paid them the $500 to maintain my policy and get the approval on the transfer case. The next day after they took my money, they denied my claim and said they will only cover the "servo"; leaving me with a $4500 bill to fix the transfer case. This company is Crooked and I would never trust them nor should you give them a nickel of yours as they are thieves and liars and don't stand by their warranty and bait and switch with lies and deceit.

    Thanks for your vote!
    Verified purchase
    TechStaffRates

    Reviewed Dec. 9, 2020

    When we purchased a used car, we decided to look into acquiring an auto warranty. We chose Endurance over different providers because of their Better Business Bureau rating. Their reps were fine.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 9, 2020

    I would recommend Endurance. The reps were super nice. They answered all my questions and were informative. It was a good experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 9, 2020

    I was searching online for additional warranties’ information. Endurance seemed one of the top companies in there. My experience with their rep was pretty good. Kind of pushy about signing, but he was all right. The signup process was easy. Set it up and after 30 days, that’s when my plan would go into effect. Everything seems fine. They're good.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 9, 2020

    I spoke to two people from Endurance and they were good at what they do. They were nice and explained it. It was nice dealing with them and I had no complaints on how it was.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceBilling

    Reviewed Dec. 9, 2020

    I have a Mercedes-Benz and I was told it is very expensive to get the car fixed. Endurance had a cheaper monthly payment and what they offered and covered was a little bit more than different vendors. I opted for Endurance their customer service was good. This was my first time dealing with car warranties and having to get quotes. Endurance did okay for me and I was pleased. But I didn't really like the fact that I had to have a deposit with them. The deposit was a little expensive too. But they worked with me on the schedule and payment of the deposit. They were able to break the deposit down into two installments which was good because I get paid monthly. I really needed the coverage so I had to do what I had to do.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Dec. 8, 2020

    My experience signing up with Endurance was so excellent. It was easy at that time. I just don't like the fact that when you refer somebody and they tell you you're gonna get a gift card, you don't. You gotta wait so long, even after you refer this for $50 gift card, because you gotta wait ‘till they pay their first payment.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Dec. 8, 2020

    I happened to be looking for an extended coverage on my truck and Endurance was the first thing that came up on the internet search. I called a couple people too but Endurance was the first one to pick the phone up. I talked to somebody and he was great. He was very personable and very informative. He walked me through everything. Everything was good. The only issue I’m having is I don't know where to go if I ever have to make a claim.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceStaff

    Reviewed Dec. 8, 2020

    I bought a pre-owned BMW and the warranty is up in about five months. This is the first time I've ever purchased a warranty but the parts for these BMWs and all the technology that's in the car is fairly expensive. So, it was worth the $109 a month to get coverage for repairs. When I was doing my research, I went online and I also got a recommendation from the mechanics that worked on my car here in Washington. They gave me the name of a company that only sells through dealers. So, I went online again and looked up best warranties. I looked at the reviews on Endurance and those were good. It was helpful too that they are charged by the month rather than an all upfront contract. I haven't needed to use the warranty yet but the buying experience with Endurance was good and easy.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 8, 2020

    I was on the road when I got the warranty and I am waiting on some paperwork because nothing ever came through the mail. So I don't know what I actually have. But I gotta wait 90 days for the warranty to kick in.

    Thanks for your vote!
    Verified purchase
    CoverageTechBilling

    Reviewed Dec. 8, 2020

    CarShield is a fake. When my car broke down, I took it to a Mercedes dealer and none of the things were covered. CarShield didn’t even give me a payment plan. At least they could have done it and I would have paid it little by little. So, I had to tow the car back out of there and do it myself. I saw Endurance on the internet and I decided to try it. When I was buying the warranty, they had payment plans. If they don’t cover the piece, they will have them it done and then make a payment plan with me. They’ll pay, and then I’ll pay them. I still haven’t used Endurance yet but I gave it to a lot of people already.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaff

    Reviewed Dec. 7, 2020

    Cars break all the time and I bought one that didn't have a warranty on it. I figured it'd be worth it to get one. There was this sales guy who kept calling, which made me choose Endurance. And I wanted to do it anyway. The coverage I was getting wasn't a full one so I got a Platinum one. I bought the car then I was getting tied with some stuff, so I couldn't get the rep the VIN. He was very persistent and helpful and I ended up not even being able to do the deal through him, which I regret because he was so good.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 7, 2020

    They were very helpful and knowledgeable. They answered all the questions that I had.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Dec. 7, 2020

    I purchased a warranty but when I saw Endurance on TV, they had more than what I had. So, I purchased this one, which has a better warranty. The rep who sold it to me was great. Two other people bought along with me after that. He told me what they cover and what the other company didn’t cover, and how Endurance covers everything. I hope it is everything he said it was, if I do need it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Dec. 7, 2020

    I have a 2013 Chevrolet Diesel Duramax pickup that only has 55,000 miles on it. It's so expensive to maintain that I didn't have any warranty on it. I thought something would be better than nothing. I googled "top five aftermarket insurance companies" and Endurance popped up as being the top-rated one. ConsumerAffairs recommended them. I had already talked to several different companies but Endurance made me feel comfortable enough to go with them. The rep seemed to be very knowledgeable about what he was selling and acted like he knew what he's talking about.

    Endurance is really a pretty good warranty. I was looking for a longer term than what they were offering at first. They worked with me somewhat and gave me a longer term. It reduced my cost but it's per month. They charged me more in the end because it was a longer term. They got me somebody on the phone who supposedly was able to give me the best rate available that they could. I could have gotten a less expensive warranty but I felt good about Endurance. I thought about calling back to see if they’d give me a better rate.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2020

    The rep of Endurance was awesome. He was very knowledgeable and very friendly. I had good experiences with their customer service team.

    Thanks for your vote!
    CoverageTechSales & MarketingStaffRates

    Reviewed Dec. 6, 2020

    The sales rep was professional and informative. They gave me a better rate than what the dealership was offering. They offered a 6 year 125,000 mile warranty for my vehicle. We shall see if they do good business moving forward.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Dec. 6, 2020

    I was wanting to get an extended warranty. Typically, I don't keep my vehicles for longer than five years. But in this go-round, it was a bit different. Endurance contacted me by phone and the timing was right. They gave me some time to lock in and they also gave me the option to do research on other outfits. I went with my gut and signed up with them. Thereafter, I received some phone calls from other people and some other providers.

    The Endurance customer service was really good. We probably spent an hour on the phone. They had the time. We went through the service and I asked a large number of questions. They were all answered very clearly and directly. They were very clean and crisp. Endurance seemed like the right thing so I compared that with another outfit. They were pretty quick to backstab and automatically said Endurance was not certified. I called Endurance back and talked to their representative. They said they are on the Better Business Bureau. They also said said there's like a one-stop-shop that does all their claims.

    I got the dollar amount from the other company and they were less, but I was unsure and I didn't feel comfortable. One of the selling items of Endurance was the fact is that they said, "We'll go ahead and get you in." They got the mileage, got all the formalities done, and said, "You've got an X amount of time to cancel and get your money back." It was a no hurt feelings type of thing. My experience was a very good one.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Dec. 6, 2020

    My regular warranty went out on my car so I was looking for an extended one to add on to it. From what I read from the reviews and when I spoke with the gentleman on the phone, it made me feel very comfortable going with Endurance. I was assured that they go directly with the auto people. When I signed up, Endurance gave me a veteran’s package. They worked with me and they told me that I could split the first down payment in two. But I did it in one. They were very helpful and explained everything and how things work. Hopefully, in the future, they would be good, I won't have any problems and everything will go smoothly.

    Thanks for your vote!
    Verified purchase
    CoverageStaffBilling

    Reviewed Dec. 6, 2020

    Our experience with Endurance has been good. The rep gave me options and they worked with me with the payment. It went really well. The coverage seems pretty amazing. I'm happy with it.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Dec. 6, 2020

    My experience with the rep of Endurance was good. He seemed to be knowledgeable of what they had to offer. Purchasing this coverage was easy. The guy walked me through it and I paid the fees and done.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Dec. 6, 2020

    This is my first car so I wanted to make sure and get it right. I've gotten a lot of calls telling me that they're interested in extending my warranty but it's hard to reach anyone when you call back. This prompted me to go through ConsumerAffairs and Endurance was rated really well there. I did some of the reading then I looked at people's comments. I gave it a shot. Customer service was very knowledgeable, polite, and professional. I had a great experience.

    Thanks for your vote!
    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Dec. 5, 2020

    I had just gotten a car and I wanted to make sure it's covered all the way around. The Endurance rep I had was good. But I have not received my gift card that they said I was gonna receive. It was a $250 bonus thing.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Dec. 5, 2020

    I signed up with Endurance Auto Warranty over the phone and they took my money. But I haven't seen anything, no policy or anything in the mail yet. Other than that, it was easy and the representative was good.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & MarketingPriceRefunds & PayoutsStaffBillingRatesTimeliness

    Reviewed Dec. 5, 2020

    I heard from two different dealerships that Endurance pays good and they don't fight. The service advisor told me that they don't have much issues with them, whereas some companies don't wanna pay for certain repairs. When I first called to get a quote, I was on the phone for about an hour working with the rep and talking about different plans. He gave me a price and transferred me to this other department to take my payment. He said to hold and I did for about 15 minutes. Finally, I just hung up. I didn't have his direct line and I thought he would call back but he didn't.

    I called the next day and said I wanted to finish paying for the warranty. They asked for my name and they put it all in but they didn't have anything in the system for me. I had to go through and tell them what I picked out and how much. The rep said they didn't have that plan and that he was not sure what I was talking about. They finally got the guy on the phone. He apologized and said that his phone went dead and that the connection was bad. But we got it all figured out. It just took longer than I wanted.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Dec. 5, 2020

    I looked at Endurance and one other company. Endurance had a higher rating. I called and the price was all right so I got it. Customer service was pleasant and they explained everything to me in an easy to understand way. I was asking a lot of questions and they answered them. They knew everything about what they were telling me about the business. They set everything up and everything was done right so it's good. But the sign-up was a little long.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffRental CarRoadside Assistance

    Reviewed Dec. 5, 2020

    I went online after I had my frustration with CarShield. I googled the best car warranty in the market and Endurance popped up as one of the best. They seem to be a decent company. They seem very professional too and the policy seems affordable. They gave me a good deal when I signed for it. It's a little bit more than I was paying for CarShield but the warranty looked a little bit better. I haven’t used them yet, but the review seems to be okay. The warranty seems to be accurate meaning they take care of a lot of things so far. They seem to be taking care of customers. They offer some other things such as car rental and road assistance. If I get a flat tire, they fix it. Hopefully, when it's time to use some of the service, I won't go through the same issue that I went through CarShield.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Dec. 4, 2020

    When my other service contract ran out, I looked at five companies and picked Endurance' coverage for the amount of money. The sales rep was good. Also, my payments are automatic, so it's easy. Call them. On a newer vehicle, having a service contract is important. I've worked in dealerships, so I know how this all works. When your factory warranty runs out, it can get expensive fast when something goes wrong. My car's a ’16. It's still new, yet it's not.

    Things are gonna start happening and I don't have five grand sitting there. It's easier for me to pay $100 a month, and then they pay the five grand when my transmission goes out. By working in dealerships, I've seen service contracts help a lot of people. When I had my service contract and I had to have a new engine put in my car, it was very helpful as well because I didn't pay anything.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Dec. 4, 2020

    I wanted the best extended warranties for vehicles because I planed to keep my pickup for a while. Endurance was the top one. Their rates were very reasonable so I decided to go with them. The rep was very clear and thorough about what I was purchasing. He was very knowledgeable, nice and polite. She explained to me what would happen once I gave the details and how much would be coming out of my account each month. She also said I had to wait 30 days before I used the warranty. If you want the package I have with Endurance, go ahead and purchase it. They also have different packages and you should look into those.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 4, 2020

    Signing up with Endurance was super easy and I had a good interaction with their rep.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffBilling

    Reviewed Dec. 4, 2020

    I got transferred at work and it upped my mileage. The manufacturer's warranty expired too. Those were two things that made me get the warranty and it was good with the rep at Endurance. Everything was easy and they and asked me a bunch of questions. I'm fairly new but I've been able to get a hold of somebody every time I called. Everybody's been nice. I have no complaints early on in the process. The payment was $170, $180 down, then $80 a month. My first payment should be coming out here beginning of December. The only problem I had was the company information was inaccurate. I called back and I had to wait three days for the people in the office to get it. Some of the information is still inaccurate on my contract. My mileage is inaccurate and I told them about it. When I called back in, they said it's fixed in their system but I don't have a copy of where it's fixed when I log onto the website.

    Thanks for your vote!
    Verified purchase
    CoverageTechRefunds & PayoutsStaff

    Reviewed Dec. 4, 2020

    My daughter's air conditioning in her car was not cooling. She didn’t have an extended warranty, so she had to pay out a pretty penny. So I decided to get an extended warranty for my car. I went through all of them and Endurance was the best one with the mileage that I had. The guy that I spoke with was very helpful in explaining things. He said that I had 30 days to look over my policy. Personally, I'd like to speak with the same person. I need a direct line from them. The rep did give me his name but the number that he gave needed an extension. I also thought that it wasn't a third party and I would be dealing directly with Endurance. But once I got the actual contract, it was through a third party.

    Thanks for your vote!
    Verified purchase
    CoverageStaffTimeliness

    Reviewed Dec. 3, 2020

    I got Endurance's information from ConsumerAffairs' website and they contacted me on the same day. The sign up was easy and the rep I spoke with, Cynthia, explained the policy over and above. She answered all my questions and she was extremely patient.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaffBilling

    Reviewed Dec. 3, 2020

    My original warranty after purchase had expired. I requested a quote from Cadillac, but it was expensive. So, I shopped for alternatives on the internet and I found Endurance. They were first on the list. The reps were very good, knowledgeable and friendly. They delayed the first payment until the first of December.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Dec. 3, 2020

    I was gonna go with CarShield and a guy from Endurance named Darren sold me over. He was very knowledgeable and technical. He customized my payment process to what I was able to do financially. I was very happy overall.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Dec. 3, 2020

    I looked at three companies and I went with Endurance because of the pricing, the length of the term and the ratings I’ve seen online. I told the rep my goal was to shop around that day and get a better pricing. She still gave me all the information and I told her I’d give her a call back in a couple of hours after I consolidated all of my information. I did give her a call back and she reached out to the manager at that time to see if I could get a better deal since I’m in the military. He was able to meet those needs so I called back and established the contract. I was explained thoroughly about the $100 deductible, how long it lasts and how early you can use it so I feel like it was very detailed and specific for everything that I needed. I would definitely tell others to consider it being that right now, that was the best plan for my vehicle. I guarantee they would probably be the best plan for their vehicle as well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsStaffBilling

    Reviewed Dec. 3, 2020

    The signing up experience is good. My total payment was like 180-something. I like how Endurance was able to take 100 one day. They worked with me so that I was able to get some type of coverage on my car. This is my first time experiencing getting a warranty on my car and I'm learning as I go along. I do see that the warranty kind of helps me. The lady told me major things, like usually what would cause a person to get a whole another car. I'm trying to cover a lot of different parts because I have children and I'm a single mother. She explained the coverage but I did have some type questions. They were trying to separate the difference of the last warranty company I had. With the last warranty company when I first got the car, the shop had my car for like a month and I was without transportation. That's one problem that I came across.

    Endurance told me that they provide rental but I need a little bit more understanding of how much would I be paying when I take my car to the shop to get something done. How does the rental process go or how much would I have to come out of my pocket as far as the deduction. They told me something about $100 but they could have explained a little bit more. When I take my car to the shop for one thing and if they say it's something else, would I have to come out at another $100? Also, I haven’t received a packet. They probably emailed but they didn’t tell me that it was an email.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedMaintenanceStaff

    Reviewed Dec. 2, 2020

    The purchasing process with Endurance was wonderful. I got the product that I wanted. But I had to disable the account. There's this prerequisite that you have to do like 1,000 miles within the first 31 days of signing up. During covid and working remotely from home, I'm not using the car at all much. I was telling them I needed another product so that I could stay with Endurance, but for lower mileage parameters. The second product was good but it wasn't the same and they were going to charge me the same amount per month. I got less service for the same amount that I would have got for the services I wanted.

    There was a long wait for answers and no call back from one of the account reps. The first person I always spoke to said they couldn't do it. I called it about three times and each time it happens, they couldn't help me. They have to send me over to an account rep and that took a long time. I'm on the phones all day too so I was trying to do this during my 15 minute break or my half an hour lunch. It was time-consuming. The first person who picked up should have been able to disable my account without all the sales rigmarole that I was getting. I've lost a little bit of confidence in the company.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Dec. 2, 2020

    Our car just turned over 100,000 miles. I got an email online from Endurance so I responded to that. I was happy with the presentation and the follow up. I didn't feel like there was a big hard-sell approach, which I've seen before with warranty policies. Also, the price was right. They were willing to lower their deposit price because I wasn't sure at first whether I could afford it and they followed up with that, which gave me confidence. The system was also very well explained to me. The rep I worked with seemed to be fairly knowledgeable and straightforward about the plan.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 2, 2020

    Endurance's rep was really good. He explained everything in detail. He really took the trouble to try and work within my budget and I appreciated that. Purchasing my warranty was pretty easy. I gave the rep my information and then I got email confirmation.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Dec. 2, 2020

    Endurance was cheaper. I went with them and the gentleman was nice. Everything came through okay.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceMaintenanceBilling

    Reviewed Dec. 2, 2020

    I bought one vehicle for my daughter, and I was concerned with some of it. It's a 2013 BMW, so it had a little over 100,000 miles. I wanted to give an extended warranty. She just started driving. Beth wanted her to have a car that was safe. And I didn't have to worry about any of the repair costs. I went online and I looked up some of the higher-rated and extended warranties. This is the first extended warranty I've ever had. Endurance seemed to be the most trusted and had the best feedback. And then, I called them and they answered all the questions that I needed answered. It went smoothly. I gave them a credit card and I assumed that they will take the money out of my credit card every month.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingRefunds & Payouts

    Reviewed Dec. 1, 2020

    I finished paying my RAV4 off in the summer and when that happened, I stopped having a warranty. I was used to having that warranty and CarShield was advertising a bunch. I thought going with them would be a good idea so I called them up. They were really pushy and unpleasant so I was really put off by them. I then called Endurance and they were so much nicer than CarShield. They really knew their stuff. They also had a very easy-going attitude of "We are the best. You can go with us or not. We're going to do this and we're going to do that." They spelled things out for me. The person I spoke with was a really nice guy. It was good to hear that Endurance is considered the best in the field. So, I was very impressed. Now, I feel comfortable driving around with a car that's paid for and still have coverage for having things fixed when I have issues. I recommend Endurance to anybody who will listen to me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & Marketing

    Reviewed Dec. 1, 2020

    I had just purchased a vehicle so I was looking at the warranties. I got online and did some research. Cedric gave me a call and we spoke. I told him that I would give him a call back. I did some research and saw Endurance was probably one of the top so I went ahead and decided to go with them. When Cedric told me exactly what they had to offer, with me being a veteran and the discount he was able to give me, it was a no brainer after that. He explained the coverage very well.

    Thanks for your vote!
    Verified purchase
    CoverageTechOnline & AppStaff

    Reviewed Dec. 1, 2020

    I purchased a truck that that had 100,000 miles and I wasn't able to get warranty from the dealership. That led me to investigate online and Endurance's insurance was suggested on the website I had for my area. They had more service areas that I could take my vehicle. The rep was very helpful, and made it to be very financial friendly. I gave my bank account information and sent them the check. Simple.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Dec. 1, 2020

    I called Endurance and the gentleman was awesome. He was very informative. We enjoyed talking. Sometimes it's too much business-like but we had a conversation. I felt comfortable talking to him and finding out all the information. He went through all the details. As soon as I got done with him, he transferred me over to the person who’d take my payment. I'd recommend Endurance.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Dec. 1, 2020

    I got some age on my vehicle and I’m trying to get protection on it. I just joined Endurance and my signup experience went well. The customer service was fine. Everything is great and I hope it works if I have a problem.

    Thanks for your vote!
    CoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Nov. 30, 2020

    I decided to get a 2 Warranties so, I would already be set when Dealership Warranty expired. So, when the Pandemic hit it SAS like OK. I'll just let it go.. I let a employee talk me into dropping dealership warranty. Listen to me not even two months later I needed Endurance they do not open until 9am. They were will to pay a small amount that dealership was charging. Well everyone knows the dealerships prices are higher. So, they left me a balance and the price they were will to cover I would have saved $38 keep in mind the deductible $100 and coming out of pocket $300. So, they couldn't even tell me what shop I could go to so, I wouldn't have this problem in future. I just paid the full amount to get my car out. I'm so, glad GM covered a couple of the other parts. That week still under Warranty.

    I canceled my policy had paid well 18 months into it sat $77 a month and this was their Platinum Coverage. They are sending me $500 a refund of $500. Keep in mind I never used their service. Please if you're disabled and working part time do not fall for this company. It's not a scam. It's just not what I was looking for. I have went into my Christmas money that I've sacrificed to have for my grandchildren and it's been used to get my car out of the shop. I'm blessed and Thank God I did have the money to get my car out of the shop. If you can go with your dealership. I went back to mine. I pay just a little more but, believe you me it's worth it to me. And please choose wisely!

    Thanks for your vote!
    Verified purchase
    PriceBillingRates

    Reviewed Nov. 30, 2020

    I signed up in November and it was good. I got a price from CarShield and Endurance was cheaper. CarShield had a cheaper down payment, but the monthly price was more. Endurance had a bigger down payment, but the monthly price was less.

    Thanks for your vote!
    Verified purchase
    Claims HandlingCoveragePunctuality & SpeedMaintenance

    Reviewed Nov. 30, 2020

    I went on Google and looked Endurance up, read a couple reviews. And they were recommended as one of the top five companies to deal with. And then, I also looked over a couple of other companies who were not listed in the top 10. Some people have said stay clear of certain other companies who do the same thing that Endurance does. And then the guy who talked to me made sense. It seemed like he tried to give me a fair deal on the insurance. So, that's what made it break down to - just put the money down and then paying the first installment.

    Right now I’m just on a waiting period to get anything done, because I gotta do my 30 days or 1,000 miles. I thought it was 1 to 30 days or 1,000 miles. Now it's 30 days plus 1,000. At first, when we were talking, I heard him say that. But I did not hear him clearly say it was and/or. But then, when I went back to the person I was dealing with to actually purchase, he said it's 30 days plus 1,000 miles. So, I’m on a whole situation to be able to do some things and file a claim. We'll see how it works out.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Nov. 30, 2020

    I have two cars. The one that I have the Endurance policy for is a 2012 BMW. It has very low mileage, under 60,000 miles because I don't drive it all year round. But it's far out of warranty and I realize it’s starting to get to the point now where something major could go wrong with it possibly. That would be quite an expensive fix for an older car so that's what led me to the warranty. I went online and got the names of the different warranty companies that are available out there. I read reviews from various agencies to see what was the buzz in terms of customer satisfaction, customer service, paying out a claim, value for the cost of the service contract, and so forth.

    I ended up choosing Endurance. One of the reasons I did is because that company does not have a middleman. They don't contract out to other services. I like the fact that I'm dealing with essentially one entity. I've also seen other people’s reviews not just from ConsumerAffairs. Everyone’s experience could be different but when you see enough people that say the same thing, the likelihood of that is probably true for the most part.

    I made two calls. During the initial call, I spoke to a representative with whom I had problems. She was not helpful at all and she was extremely rude. She spoke over me and was condescending. I terminated that call prematurely. But after all the information I had gotten about the company, I decided that she may have been an aberration. Not only that, her supervisor needed to be aware of how she was presenting herself to potential customers.

    I called back, asked for a supervisor, and did indeed speak to one and explained my concerns to him. He was very professional, very pleasant, and very knowledgeable. The call was recorded so he was able to listen to the call, assuring me that that individual will now receive further training. Then he proceeded to explain to me what the company was all about, what they had to offer, etc. He also gave me a discount on the retail price. At that point, I was pleased and decided to purchase a service contract.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffBilling

    Reviewed Nov. 30, 2020

    My car is new. We signed my son up with an extended warranty and did everything he was supposed to do. When his car had an issue, they screwed him over. So, I cancelled both. After I spoke to Chevy, and theirs was pricey, I went online and looked up some of the top auto warranty companies and Endurance was in a good standing. They took the payment right off the top. That was the easiest process.

    The interaction was fine, but I still have not received a copy of my contract. I was given some promotional items during the phone call. Never received that. I called, spoke to a representative and he said he was forwarding the copy from his email right then and there. Never received it. He told me some websites to go on, too. I'm disappointed and I feel like I've been scammed. I’m a little nervous. I talked to Chevy. I thought Endurance was a good company. I was sent to some place called Elite Rewards, given a phone number. I haven't received anything I was supposed to receive.

    When I call those 1-800 numbers, I talk to somebody who works from home. So, I'm not in a good place with them. I’m on the verge of canceling my service because I don't have anything. I don't know an account number. All I know is to give them my phone number. Now, they will pull money out of my account again this month.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 30, 2020

    I haven't gotten the paperwork in the mail. Other than that, no problems. Everybody was very helpful and nice. I asked a lot of questions and they had no problem answering them for me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 29, 2020

    I have Endurance on my other car, and I decided to get it for this one. Everybody was great except for the fact they haven't sent me the warranty. I asked for an original copy of the contract. And they sent me one on email, which is so small, you can't read it. So, I called and asked for a copy of the original. They said they would mail it, and I have yet to see it. That was two weeks ago. Other than that, it's fine.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 29, 2020

    I have a diesel pickup and if something goes out, those can get pretty expensive pretty quickly. I wanted someone that was reliable. Endurance Auto Warranty came up as one of the top auto warranties to choose from. Their rep was very good. She was getting off work and then she stayed overtime to make it work. She called me back and made it work. It was nice that she was able and willing to do that.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedOnline & AppStaffRates

    Reviewed Nov. 29, 2020

    I found Endurance through ConsumerAffairs.com and when I got the phone number off their website, I called up Endurance. In five seconds, my phone rang and I thought, “That’s interesting.” I said to them, “Wow, you guys are really speedy.” I talked with a gentleman and he was very helpful. He answered all of my questions, so I went ahead and signed up for the warranty for another 75,000 miles on my car. It was simple.

    Right now, my car's got 99,700 miles on it. I have extended warranty when I bought the car and it's coming to the end of its warranty. It expires at 100,000 miles. I still have 300 miles I can drive. If something goes wrong, my first extended warranty will kick in. They’re covered by 350,000 ASE post, so I can take it to any ASE certified garage.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingBilling

    Reviewed Nov. 29, 2020

    I didn't have a service package when I bought the vehicle. I looked at three companies and everybody at Endurance handled their job professionally. They had a lot of insight on the information concerning the vehicle and what would be covered. I chose them because of everything they were offering and it was easy to make payments. However, I'm working from a hotel and I never received the discount booklet.

    Thanks for your vote!
    Verified purchase
    CoveragePriceRates

    Reviewed Nov. 29, 2020

    It was through ConsumerAffairs that I selected Endurance. Looking at all of the different policies that are out there, they start at high prices. When they come with me at a high price, I tell them, “Oh, no. I can’t afford that. That’s crazy. Plus, you’re only giving me three years and so many thousands of miles.” By the end of the conversation, I had talked them down over $1,000 which was probably the going price anyway. I also said, “I can't afford that monthly. I'm a retiree." The lady that I was talking to agreed and I talked to her supervisor. They agreed to go down to where it was affordable for me. It was one of those things that once the company considers your needs and your abilities, that makes you want to stay with them. Plus, their coverage is awesome.

    Thanks for your vote!
    Verified purchase
    CoverageTechMaintenanceStaff

    Reviewed Nov. 28, 2020

    I don't normally do feedback, but I do them as much as I can, especially if I had a good experience with the company. I needed some vehicle insurance, and one of my older aunts told me I should get a warranty and then get insurance. She told me Endurance was a good warranty company and I tried it out. The reps were very helpful, friendly and professional. Their upselling skills is at an all-time high 'cause they got me to pay that day, and I don't usually pay stuff. However, my aunt had Endurance and she got a lot of runaround. Nobody would fix her car. She was paying 200 and some a month to try to get the Endurance. It was a waste of time.

    With all the rumors that people say, I asked around first. I asked a lot of friends and even car companies, and a lot of people were telling me, "No." That's when I chose to try to close the account. A lot of car lots and car shops, including Firestone, don't wanna do business with warranty companies. It would be a hassle trying to get your car fixed when a lot of people don't accept the warranty, so it'd be a waste of money. I think the Endurance Warranty company is legit and they offer good services. They can help people, but they should get their own mechanic shop and have their warranty that way. That way, people don't have a hassle trying to get their car fixed. If they got their own mechanics that'll fix the car for real, then they won't have a lot of bad reviews like that.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 28, 2020

    My truck was getting up in miles and I needed to get an extended warranty. One of the guys at Ford said to give Endurance a call so that was what I did. The reps were very informative. The purchase was very easily done and I enjoyed it. I had to call back to get my email confirmation that we were going to do that. He said it was going to be right away, and I waited for 24 hours. I called the number, got a hold of the guy and he got it to me immediately.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Nov. 28, 2020

    I bought a warranty from CarShield and somebody told me they had trouble with it. So, I wanted to cancel and I looked up other insurance companies that were supposed to be good. I called Endurance and they sounded good. The sales reps were very nice and smart. If they hadn’t been, I wouldn't have bought it. When I paid for the warranty, I gave the wrong credit card number and it was easy to change it over to the other one so that was nice. After getting on the warranty and with my friend getting on it, neither one of us have had anything to do with it. It’s waiting for us to need it. It's like a new car warranty so whatever goes wrong, they should fix it and if they do, then I won’t have any problems at all.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaffBilling

    Reviewed Nov. 28, 2020

    ConsumerAffairs gave Endurance a good review and it provided all the coverages that my mother was looking for. The rep was excellent. We said we had to think about it and call back. He said, “Sure. Let me know when you want me to give you a callback.” He's great with my mom who's 81. He's very patient with her. She gets a bit more of a discount than other folks and he said he could lower the payment and my mom would pay annually. He also said once it was set up, then we could contact Mepco. They're the ones that change the frequency of the payments which was fine. Endurance is a nice company. They're easy to deal with. They got the emails out, explained how you needed to set things up and how you needed to get your passwords.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 28, 2020

    I signed up with Endurance and it was easy. The reps were good as well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed Nov. 27, 2020

    The extended warranty I got through the dealership expired, so I was looking to get a new one. I just got Endurance. Their representatives were great. They answered all my questions. The other two companies I called, however, weren't that great. The car dealership where I got my car gave me Endurance's name and said that they had great interaction with their customers that had Endurance.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageBilling

    Reviewed Nov. 27, 2020

    When we got our car, it was used but there was still coverage left on it. When I found out that the coverage was ending, I decided to look for other coverage. I called one place and I said yes to them. Then, I realized it was way too much money. Endurance came up on a list on the computer and I liked what they had to say. It was explained very clearly. I didn't wanna have automatic payments taken out of my account and they have paper bills, where the other place didn't. It would have to be automatic. I was satisfied with what they had to say. It was not a particularly good time for me but it was something that I had to do. I recently became a widow and I moved. I wanted to make sure that if the next thing that happened was that I needed something for my car, I had the coverage and it wasn't gonna be a big bill.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceBillingRates

    Reviewed Nov. 27, 2020

    Somebody told me that it was good to have a warranty and insurance, so I signed up for it. I looked at three companies and went with Endurance for their price. The other two I looked at were extremely high. Also, the person that I talked to was pretty cool. He didn't get into the cons. But he explained the pros pretty good. He pretty much said that if God forbid something was to happen to my truck, or something breakdown, I just take it in. The payment was one time and then the other one, I called in and pay. And extended warranty is extremely valuable. Due to how expensive it is to have insurance and an insurance just don't cover everything, so it's good to have a warranty on your vehicle, especially when you just start to get up the miles.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 27, 2020

    Their reps explained the coverage extensively and I knew what I was getting. My experience with their team was great.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 27, 2020

    I did a search for extended warranty companies and it seemed like Endurance was a good company. That's what I was looking for. However, signing up was kind of difficult. The problem I had with it was the fact that I was not told how they were gonna pull their fees out, how soon they were gonna pull them out and how much they were gonna pull out. That was kind of a surprise to me when I started looking at my account and seeing what was pulled out. I'd like somebody at Endurance to give me an accounting of where I stand with this right now and receding me for the expenditures. Other than that, my experience was good.

    Thanks for your vote!
    Verified purchase
    CoverageBilling

    Reviewed Nov. 26, 2020

    I like the coverage and the payment was okay because they worked with me.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 26, 2020

    I have been thinking about getting an auto warranty for some time and I decided to do it. I liked the way Endurance was presented. And when talking with them, I thought they knew what they were talking about. They weren't trying to push me into a sale. I kinda liked the way they approached it. The reps were knowledgeable and they seemed to be experienced, and the experience was good. I'm satisfied so far with Endurance.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 26, 2020

    Signing up with Endurance sounded like a really good deal. The features and everything that come with the package, that’s what sold me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 26, 2020

    Endurance Auto Warranty was more professional, had the best coverage and not a bad price. They covered everything in my initial contact with their customer service. I looked over it and the coverage was better than 3/4 of them. I'm very satisfied.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 26, 2020

    Endurance was the first one I called and it sounded good to me so I went it. The rep was very knowledgeable and did a good job selling. I called recently and asked for a card. They said they’d send me some but I don’t know when.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 25, 2020

    I had a car warranty on one of my cars a long time ago. Their rep called and gave me a cheap price. But I remembered the issues that I had with them when the transmission went out in the car. They didn't wanna fix it. So, I told them that I wanted to check around. I was driving the car around to get multiple different quotes. While I was sitting in the car and telling my daughter that I got to choose one, the guy from Endurance called me and I thought that this might be the one. Endurance was really pricey. But I Googled the top car insurance warranty and they came up as number one. Their rep explained everything to me and I told him to just give me the best thing possible that I could afford. So, I put a downpayment down so it wouldn't be too much a month.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 25, 2020

    The signing up experience was fine and the rep answered my questions. I requested they give the warranty to me in paper or in book form and they did. It went through there pretty clearly what is covered and what's not covered.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechRefunds & PayoutsStaff

    Reviewed Nov. 25, 2020

    Having an extended warranty is important, especially if you're a single parent or you don't have a lot of money. You try to do something that will help you in case a situation arises where you need help. When I looked online, Endurance was number three. I started looking at the reviews and it had pretty good ones. People were saying that they really do take care of you that's why I went with them. It was really easy signing up with them. They took care of me. The lady who helped me named Natalie was excellent.

    I was nervous about signing up because I had a friend who signed up for a warranty and it was no good. The dealership sold it to him and my friend paid for it but they never submitted it to the warranty company. I got scared to do Endurance after that. But Natalie made me feel comfortable about the whole thing. The only thing is I thought it was Endurance but it's some other number you call. It was auto something. But on the whole, Endurance tried to work on everything with me.

    Thanks for your vote!
    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 25, 2020

    Endurance Auto Warranty's rep was very nice and told me how to get out of another warranty plan that I wasn't really happy about. He was very knowledgeable about the legalities on that and he set me up with my policy. He was very fast and very cordial. I did exactly what he told me to do to get out of the other policy and everything went through really smoothly. I also liked Endurance because their name is known. I didn't want to go with any fly by or somebody I didn't know. Plus, I know other people that also have Endurance, so they were recommended. I feel very secure with them.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 25, 2020

    Everything's good with Endurance. The vehicle didn't have a warranty when I purchased it so we needed one on it. I have to look out for the future if anything should happen. I'd be crazy not to have one.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffHonesty & TransparencyCoverage - Components

    Reviewed Nov. 24, 2020

    Endurance sell you lies. I would give a zero but can't write a review if I do. They use their own sales to sell their warranty and don't outsource. This is to better serve customers and the sales people know warranty plans they sell. Lies the salesman William ** told me after I read from my vehicle manufacturers build sheet they put on window of vehicle new when selling.. The suspension this Audi A4 Quattro came with to assure this specific expensive sports suspension was covered and if not I wasn't buying the extended warranty plan they were offering... This guy under a recorded line for quality assurance Yada Yada lied fully. The plan you buy you can't see cause it's never sent in 30 days to you. You cannot use plan for 30 days or 1k but it's 30 days only wait mileage is no matter unless 1k not reached.

    WILLIAM ** repeatedly told me the suspension was fully covered that secure plus was the 2nd best plan and covered everything except one additional item for a wrap around that was nothing extra per se. That my plan even covered window regulators, water pumps, sway bars, and everything including oceanfront property in Arizona. That this company would repair everything not normal wear and tear...Meaning brake pads, wipers, etc were only thing not in my plan... Lies. All lies. Nothing is covered and not even what is on the list sent after...

    Do not purchase. I am mechanic and know cars well... I would never of purchased this plan from them knowing truth... They will say anything and when you need a repair you will be sorry you purchased plan from them. They are crooks and even say Audi didn't contact them about a repair... Audi a mutibillion dollar quality car company didn't call for repair... Don't listen to their lies, because I'm stuck now repairing it on my own thinking I would be covered and out double money... They also claim car value is far below Kelley Blue Book and use that if your repairs are over this made up amount by endurance. They don't have to cover your claim..

    The salesman lies, and when they go back to review the recorded lines they use only the very last which you were told your plan was covering all these things and reality they tell you a wrong plan name... Suspension is not even available. They tell me now for my Audi has a extended plan... People I read my window sales build sheet to the man, yes the one shows miles per gallon etc... It's specific as I wanted to be specific and they lied and said it was covered fully... It's not. They will tell you everything you want to hear but not what you really are buying.

    I have no reason to lie, I was thinking I had a great deal and was secure in my purchase...That what a fantastic company... WRONG. THEY ARE NOT CUSTOMER FRIENDLY. THEY CARE ZERO ABOUT YOU OR ANY CAR OWNER. They either know salesman lie, train them to, or don't care. Either way do not waste one dollar because you will not be covered. I thought that I was doing something a good for my family. I thought the salesman was selling me a great extended warranty plan. They were informative very and sounded great... Now I feel like a sucker and they were great at deceiving me. Jeff **, New Hampshire. This is documented and would love to hear the whole phone call not the 5 min ending with some guy confirms what you're buying and knows nothing what the salesman told you before you switched to the purchase of plan...

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 24, 2020

    I have a leased 2018 Subaru Forester that's not going to be up until August and my three-year warranty is up. I decided to purchase a warranty. The Endurance reps were very friendly and easy to talk to. The purchase process was very easy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 24, 2020

    A lady was trying to tell me about their insurance but she wanted $400 upfront for three weeks. I went online and Endurance was the only one that called me back. The rep was very nice. She gave me a great deal. She said it was 200 something to start then $100 each month which was what I was looking for ‘cause I didn’t have all the money. I said, “I can give you 100 right now.” She said, “Okay. Then in two weeks, you can give me the rest.” She was wonderful. I'm very happy with Endurance. I'm happy that I have that type of warranty on the car. Nowadays with the pandemic and work being so low, you can't come out with $1,000 out of pocket if the car breaks down. This thing is really good for me.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed Nov. 24, 2020

    I wanted to have something to cover my daughter's car because of its age and the issues that we know the car has. We went with Endurance for their pricing and coverage. Dealing with their rep was quick and easy. It took probably about 15 minutes. They explained the coverage extremely well. I'd tell a friend or a family member to definitely look into Endurance and sign up. It is extremely valuable, especially if you have a used car and need to get it serviced. If you have car payments, this is a good way to make sure that you're not spending a whole lot of money out of pocket to fix your car.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Nov. 24, 2020

    I bought a used truck that didn't come with an extended warranty. Endurance was one of the most sought after warranties. I read the reviews and everything else. I sought them out because I needed them for this truck. Customer service was pleasant. Everybody’s been courteous and professional and informative. They're knowledgeable about what they're selling. They explained what the policy covered and what it didn't and so forth. It’s pretty cut and dried.

    Everything was awesome. Making the payment was very easy. That day, I put the downpayment down then I set up the online auto draft. Everything seemed fairly simple. I had a little trouble logging onto the website at first but maybe it was something on my end. The payment is coming into effect right now. I was sent a letter about my old truck that I don't even own anymore. The finance company owns it. I thought it was something on this policy but I haven't gotten anything on paper other than that.

    Thanks for your vote!
    Verified purchase
    CoverageStaffBilling

    Reviewed Nov. 24, 2020

    I have a GMC Sierra 1500 and my warranty was expiring. I did a search on the internet and the comments on Endurance looked favorable, so that was what I went with. The rep I talked to was good, answered my questions, and was not overly a salesman. The payment terms are very favorable, too. It worked well with Endurance and the service thus far has been good.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed Nov. 23, 2020

    I went with Endurance a couple years ago when they were Peace of Mind. Their service was so good and I couldn't believe the things they warrantied. I had the warranty for six years and when I used it one time, they didn't change a word or anything. I'm a mechanic and I have a shop, so I work on cars and certain things, and they were great. I couldn’t believe it. I went with them again recently and everything was really simple. I asked the rep to check my record back there and she said maybe Peace of Mind got more than one branch, but she said she couldn't find it. Other than that, they were nice and explained stuff to us. Everything is great so far but I haven’t to received the book to tell me what's under warranty and what’s not under warranty. Still, if I have any problem, I'll just give them a call.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaff

    Reviewed Nov. 23, 2020

    My sister and her husband passed away and we got their vehicle. We didn't want to not have any coverage on the vehicle and Endurance Auto Warranty was cheaper and covered more things. We signed up two cars. The other car is a year older. But it's 2014. So we wanted to make sure things were covered on it. Their rep did not pressure us and he explained the differences between them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingLoan ProcessRatesTimeliness

    Reviewed Nov. 23, 2020

    My experience with Endurance went pretty smoothly although there was a little bit of confusion on the last day when we went to sign up and do the payment. They wanted to change the terms on me and it was explained to me that the guy that did my claim was new. I explained to them that we were on a recorded line and those numbers were never mentioned. That was a hiccup but I schooled them on that right away.

    Also, I was told I was going to get some coupons for Amazon because I paid for the whole thing upfront. I thought that was awesome. I was good with just taking the cash off but the coupon was equal. They said we had to do the coupons because I had to deal with Amazon. That made my policy even a better deal. But you have to actually get the coupons for the good deal to be there. I was told that normally, people make payments so I would get one coupon on the front end and another coupon on the back end. The guy that was green said that I would get both coupons on the front end. He said I would get one right away then I would get one three months later. But I haven't received any. That's a small snafu.

    The green guy told me the cost for a month. I said, “No, hold on. I don't want to do that. I'm looking to pay the whole thing off, and is that a discount?” He didn't know and he would have to get ahold of somebody else. He would call me back the next day. I have three of these, “I'll get back with you, call you back tomorrow,” because the guy was green. I get that he was new at a job but I really needed and wanted cash. Also, they never explained how the payment was going to be made. They just said I would get a credit.

    One thing that I liked about Endurance was they offered a warranty through my bank at work. My credit union is right at the end of the parking lot and that's really handy to use. But they didn't even make the top 20. They wanted to have a loan on the vehicle but I didn't really want to pay interest on a vehicle just to have a warranty. I did the Consumer Reports and Endurance rated the highest. I didn't have to have a loan and that was one of the reasons I went with Endurance. I read through my policy and I have to have a log of all my maintenance and all my stuff and I kind of get that. By the time I bought the warranty, everything all-in was 47,000 bucks. I’m like, “Is this for their benefit to not pay for something because I should have done something better the way they wanted it done?”

    It's just I had a little confusion on the sign-up and I haven't gotten my promised benefit yet. I had confusion about getting a copy of the policy. It went through a couple of different people. They kept wanting me to download it off their site but I wanted them to mail me a paper copy so I could read it. Why would I want to read a warranty on my cell phone? That basically demands that you have a computer and a printer at home, which I do. Finally, I got ahold of a guy who gave me a link and who would actually work on the printer. The third guy was a smart one and knew exactly what the issue was. He was going, “I don't know why the first two people did that, but this is the easy way to do it.” He finally mailed a copy to me. But that was a one-two-three process to get a copy of the policy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Nov. 23, 2020

    I went to my cell phone and googled for the best-known warranty that was out there. Endurance came up, which I already knew that it probably would. I read the information on it and I was very happy when the rep called me. He called me right away and he explained the policy and how it works. My questions were answered immediately. I signed up and got my coverage. It went well. They were very upfront and busy getting me taken care of. I was very pleased with my experience with that. I had Members, which was through my bank. It gave the same type of coverage, which is great.

    I have heard nightmares about CarShield. I even had a girl that worked at the dealership who said, “Don't ever use them.” because she has experience with who does what. CarShield was number five on the list when I was looking at it, so I said, “Well, I've made the right choice.” I felt at peace knowing that I had Endurance. I haven't had to use it yet, but at least I know it's going to function the same way my other one did. I'm not looking forward to trouble, but I'm relieved that I have something already in line. Being by myself, I'd rather have peace of mind.

    Thanks for your vote!
    Verified purchase
    StaffRates

    Reviewed Nov. 23, 2020

    I checked out warranties online and Endurance had a high rating and that was pretty much the decision-maker for me. Their reps were pretty thorough and everything went smoothly with the purchase experience.

    Thanks for your vote!
    Verified purchase
    CoverageTechMaintenanceStaffBilling

    Reviewed Nov. 22, 2020

    I was at the dealership and a guy was getting work done on his car. I asked him who he had and he told me Endurance and he said he was really happy with it. I took that man's word, that he knew what he was talking about. When I spoke with the Endurance rep, the coverage was explained well. But they never told me what would not be covered, except they just said anything to do with maintenance. The payment was simple. I just set it up on credit card. It goes in effect for another three weeks and so many miles.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceRefunds & PayoutsStaffRates

    Reviewed Nov. 22, 2020

    My warranty was up. I bought Endurance from a used car dealership because of the price which was in my range. There was also the year of the warranty. I spoke to one gentleman at first then he transferred me over to a lady. They were both very professional. They did a really good job. But my packet and information are not in my email. I'm gonna call Endurance to see if they could send that to me. I have a new phone with the same number and email address.

    I value having a protection plan a lot because you never know what's going to happen with your vehicle. Things go out and the lights and things start coming on. Paying out of pocket is really expensive and I don't want to do that, especially right now when we don't have a lot of money. Due to the pandemic, we don't work a lot of days and a lot of hours.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechStaffBilling

    Reviewed Nov. 22, 2020

    Endurance covers a whole lot more on my car for the exact same amount I was paying through CarShield. I called CarShield and I canceled them. I haven’t had any issues with Endurance, so far. My windows are power windows and the policy takes care of that, as well as my keys, my keyfob, master cylinder and certain other components that go along with my brakes. I was really pleased with all that it covers. Everything that the rep explained to me that I was going to get is exactly what I got on my contract.

    He told me how much I was going to have to pay as a downpayment and he let me split. Then, my first payment doesn't start until this month on the 22nd. I didn’t have any issue making the payment and they take my monthly directly out of my checking account so I don't have to worry about it. Also, it's easy access to get online and see my policy numbers and stuff. Endurance is an easy company to deal with.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 22, 2020

    For the initial setup, everything went smoothly. It was good.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaffBillingTimeliness

    Reviewed Nov. 22, 2020

    The warranty on my vehicle was about to expire. I researched on the internet and Endurance came up in a number of articles and surveys as coming up very high in consumer satisfaction and on a number of other scores. When I talked with them, my experience was wonderful. I shot off an inquiry on the internet and within minutes, a representative called me back, explained what it is that they're doing, and gave me a quote shortly thereafter. Then, I set up with them. Making payments was very easy, too. All in all, I found them to be very professional.

    Thanks for your vote!
    Customer ServiceCoverageStaff

    Reviewed Nov. 21, 2020

    Tabitha ** provide me w/ excellent customer service, finding out if a problem w/ my vehicle was going to be covered & how to proceed with get service for the problem, making sure I had the policy as well.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Nov. 21, 2020

    The price with Endurance was right so I went with them. The rep I talked to was polite.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 21, 2020

    The warranty on my vehicle was already finished and I started with Endurance last month. The rep was was okay and it was easy to sign up.

    Thanks for your vote!
    Verified purchase
    CoverageBilling

    Reviewed Nov. 21, 2020

    They said that I could use the policy right away and I wish that they had been upfront with me. My car started acting up two weeks after I had gotten the policy and they told me I can't use it until after I've been with them a month and until I have 1,000 miles. I paid 300 and something dollars in one month in order for me to get on the policy and them saying that, “No, it's not.” It's like I'm doing a double payment in one month and I can’t even use the policy.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 21, 2020

    I wanted a little coverage for my vehicle. I saw Endurance Auto Warranty on Facebook and I signed up with them. The process was fairly easy and talking with their reps went very smoothly.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceOnline & AppRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 21, 2020

    We just purchased a new-to-us used vehicle. It has a bunch of electronics on it. So we wanted a warranty that would cover electronics because the one that the dealership offered did not cover the electronics. So I shopped around and was looking for something. Anything online, especially for a warranty or some kind of insurance, can be shady. I understand that everybody is in business to make money. But when it comes to insurance and warranty, you're making money coming in and you're paying money going out. Obviously, you want to make more coming in than you're paying out. With it being an online type of deal, people could actually set up a big company that just takes money and then fades away, or just deny a bunch of claims to keep the cost down. So I am fairly skeptical.

    The warranty from Endurance that I was looking at came with the electronic package attached. When they got me set up, they ended up on the login screen. It showed that it was a diamond exclusionary package. If I look at their website, there is no diamond exclusionary package. So you can't compare what you've bought to what's out there because what I've bought didn't exist to be able to reference it. I was also told that I was going to get coupons or vouchers for restaurants or shopping. I've been told that twice. I still haven't gotten that.

    When I called back because of my concern with this diamond exclusionary ghost policy that I couldn't find anywhere and the fact that I still, to this day, couldn't log in to the app, things started looking kind of shady for me. The lady that I talked to explained that my policy was basically sold under another company. But it's subcontracted, which I'm not really happy about because I've looked at the reviews of this other company and they're not really great. So I had the intention of calling back because I might be cancelling this policy altogether. It's also annoying to me that I can cancel my policy in the first 30 days but I can't make a claim until after 30 days. So I have no way of knowing whether anyone in my local area will accept this policy until after I'm past the cancellation date.

    I went to get a key fob coded and I talked to the service manager and asked him about Endurance. But he said that they would not know whether or not they accepted it until the first time I'd bring the vehicle in for any work. Only then we would find out. That stinks for me because if I pay for it for six months and then something breaks down and I bring it in for warranty and they don't accept it because of the bad history of it being difficult to get claims paid, then I have to go to another car shop.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 20, 2020

    The Ford company signed us up with Endurance when we bought the car. The reps were real nice and they knew what they were doing up there.

    Thanks for your vote!
    Verified purchase
    CoverageTechPricePunctuality & SpeedStaff

    Reviewed Nov. 20, 2020

    I usually buy a warranty through the dealership. The warranty they were offering to me seemed a little bit high and it was going to cover the 36,000 miles included in their warranty. I didn't see the value in that. So I decided to try it on my own. I looked around on the internet and couldn't find anything negative about Endurance. So I decided to go in that direction.

    The rep was very cordial and nice. In today's time, people aren’t real quick to share information. But the rep was pretty astute in understanding my concerns and needs. He was able to address and reassure me that things were legitimate and that I was actually going with a reputable agent and company. We paid outright for the warranty because it was gonna be a lot cheaper. Overall, it was a pretty pleasant experience.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceOnline & AppBilling

    Reviewed Nov. 20, 2020

    My husband passed away. He's the one who would always work on the vehicles. I decided to keep his vehicle and not to trade it in for one of those where you rent them and every year, you turn them back in. I decided to just go ahead and pay it off. He’s not around, so whenever things come up, like whenever I wanted to get my inspection done, I took it to the dealership. And they charge $3,000 because there was a lot of stuff they needed to do. I can’t spend that much money every time I go. The labor was more than anything. My husband would do the labor, and the parts wouldn’t cost that much. So I thought, “Well, since he’s gone, I need something else.”

    I was looking at the TV and I saw the commercial. I was comparing either Endurance or the other one, and I got on my phone and they said Endurance was better. So, I called them up. They were very nice and polite, explained everything to me, and got signed up. This is the first time I had ever purchased anything like this. I asked a lot of questions, and they answered the questions. They did good on the payments. It was low enough where I could afford it. I was very satisfied.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 20, 2020

    I Googled the top extended warranty companies and it showed Endurance. They had 5 stars and I talked to one of the representatives. She told me what they had and she explained it pretty good. Then, I talked to another company but Endurance had a better offer.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffBilling

    Reviewed Nov. 20, 2020

    I got the warranty for my daughter. She bought a Lincoln Mark which is a Ford truck, and it had 95,000 miles on it. It was a four-wheel drive. I saw on TV all the ads for CarShield. I was looking at them, it seemed like they go through other dealers to get all their stuff together. I got rid of that one. And then I just saw Endurance, so I went ahead and gave them a call.

    I talked to one guy who gave me a quote and I said, "That's just a little high yet." Then he transferred me over to another person. The other person came down a bit about where it should have been. He then transferred me to the one that takes the billing. I said, "No. I only just want to pay the whole thing off at one time." And then, I didn't hear from them for two weeks, and they sent me a mail saying my monthly payments are gonna be this and this and this. I ended up calling Endurance back. The rep said, "Yeah, no, we can do it that way." I ended up giving him a charge card number and he put it on that and that was the end of it. Other than that, everything went good. Every time I call them, they try to do the best they could.

    Thanks for your vote!
    CoveragePrice

    Reviewed Nov. 19, 2020

    I bought an Endurance warranty several months ago. I was told that repairs to covered parts would be covered minus a $100 deductible. My starter failed, the cost to replace it was $620, Endurance allowed for $365 minus $100 deductible. No extra work was done on my car. I consider myself cheated out of $255. Unfortunately Endurance is living down to the reputation of extended warranty companies.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 19, 2020

    I had no warranty on my vehicle. I just Googled and Endurance popped up. I called and asked the guy if it covers the alternator, starter, and stuff like that if they go bad, and they said yes. I wasn't planning to choose it at that time, but they talked me into it and it was okay.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 19, 2020

    The lady I dealt with that set this all up for me was amazing. She was very helpful and knowledgeable. She took care of everything I was concerned about. I was confident and had no questions. I was satisfied.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Nov. 19, 2020

    My auto warranty was a little bit too expensive. I switched to Endurance and it was a good experience. It was real easy too. The guy walked me through step by step and explained everything. He made it easy for me to understand.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 18, 2020

    The first representative that spoke to me was well-spoken. She offered and presented Endurance well.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceMaintenanceStaffRates

    Reviewed Nov. 18, 2020

    I’ve always kept a service contract because I'm a single woman. I don't wanna break down and get towed somewhere and can't have my own car repaired. I looked at six companies and I liked the number of things that Endurance covered in the pricing. There was no way though that I could afford the first price that the rep quoted me. But he went and talked to a supervisor and they came up with something that was within my income bracket. When the rep explained the coverage, we talked about what each thing did but not any cons. The protection plan is valuable. One morning I went out and the back window of the vehicle wouldn't come up. I had a service plan on it so I took it to the dealer and they were able to fix it right away. It wasn't a burden money-wise.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 18, 2020

    I went with Endurance this time ‘cause they were who I chose before. It was a nice experience with the rep. She was polite and there was no pressure. She explained the package in detail. It was also very easy to set up the automatic pay. I would recommend them. As far as peace of mind goes, the policy is very helpful.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed Nov. 17, 2020

    I spoke to two people. They were both kind and pleasant. They exhibited patience and understanding. This was one of the best experiences I’ve had with a sales department. They did not pressure me in any way like many companies do. They answered my questions in a nonjudgmental way.

    Thanks for your vote!
    Verified purchase
    Refunds & PayoutsStaffRates

    Reviewed Nov. 17, 2020

    I was referred to Endurance through one of my friends. I did my research on it and I was pleased with it. They were very helpful and very thorough about the warranty package. They made sure they gave me a good deal on it. The rate is reasonable and they’re flexible with information that you need. Paying for it is very straightforward too.

    Thanks for your vote!
    Verified purchase
    CoverageTechSales & MarketingStaff

    Reviewed Nov. 17, 2020

    The vehicle was getting to a point where it's a little bit older. I wanted something to protect it as it's something we'd like to pass down to the kids one day. My mechanic had good things to say about Endurance and I happened to hear an ad one day. They seem like a solid company. I bought the policy and they seemed knowledgeable. They kind of ran me through what was covered and what wasn't. It was pretty straightforward.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 17, 2020

    It was a good experience with Endurance. I have no complaints.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPriceStaffBillingRates

    Reviewed Nov. 17, 2020

    I have a 2013 Suburban with less than 200,000 miles. I saw the Endurance advertisement on television and I thought it was time I signed up. I just want it in case something happens down the road. Everyone was very professional and helped me get it done. I just wish they would lower the price. I told them that I would not submit a credit card for payment. I would have my bank send the payments since they do all my payments for me. They were accommodating with that. I'm perfectly satisfied to this point.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2020

    I was very satisfied with Mr. Brandon ** quick and efficient resolution to my question. I experienced no delay and he was extremely courteous and knowledgeable. The way he handled my question made me feel appreciated. Thanks again Mr. **.

    Thanks for your vote!
    Verified purchase
    CoveragePriceRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 16, 2020

    I’ve had used vehicles in the past and I know it can be quite expensive when items need to be replaced. With the COVID-19 pandemic still in effect, funds are limited so if my vehicle breaks down, I'm not gonna be able to fix it. It’s very important to have extended warranty nowadays. My sister had to have work done to her 2015 Dilago with 70,000 miles on it. She could have easily come out of pocket about $5,000 but she said the deductible was 100 or 250. I had Endurance before and they were the only company that would give me an extended warranty with a high mileage on my vehicle. I got them again for my 2002 Chevy Suburban with roughly 199,500 miles and the rep was very knowledgeable and answered all my questions.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2020

    I had an extended warranty and was out in January. I was deciding about getting another one and Endurance kind of talked me into getting it. It was fine with their rep and I have no complaints with them but I decided I didn't want the warranty. I canceled it a couple of days ago and it was easy. It took the rep 15 to 40 minutes to get it done. He tried to talk me into not canceling, which I expected, but he realized that I made my mind up and he wasn't rude.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2020

    I signed up with Endurance because I heard good things about it. I googled it after this girl was talking about it. She looks for the best bang for their buck and efficiency. When she said she had Endurance, I felt that that was somewhere I needed to look at. I decided a few weeks later to do that for my car 'cause it's getting older. The rep gave me the information I needed and I wish I would have signed up sooner. But it was a little fast for me. There are a few people like me that need a little bit more time understanding and explaining. I would like for Endurance to send me some hard copy of the details. I look at emails but I'd rather have a hard copy so I can sit there and look at it rather than look on a computer screen.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 16, 2020

    They were friendly upfront. However, it was disappointing that I got the letter saying they were gonna take money out of my account but I didn't get the product information on the product I was buying. I was at day 26 of my 30-day intro and I hadn't received the details of the contract so I could review them so I decided to cancel. When I called in to cancel, they talked me into waiting and they would send them to me electronically. I reviewed in the next two days and I saw that it wasn't the product that I wanted so I did cancel the program before my 30 days was up.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2020

    Endurance has been amazing. When I called to purchase the warranty, they didn't give me any trouble. They explained all the benefits and did everything they could do.

    Thanks for your vote!
    CoverageTech

    Reviewed Nov. 15, 2020

    Purchased a auto warranty in 2015. After almost 5 years I attempted to make a claim and was denied. I was told that the part was covered but it was too old. My contract coverage was for 180000 miles. My truck is at 152000 miles. So they do not cover parts that are too old even though they fall within the covered time and miles. I would never recommend this company. I am currently seeking a lawyer for fraud.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 15, 2020

    My extended warranty had already expired and I was looking to renew it but it was a little too expensive. I had a friend who had a really good experience with Endurance and told me about them. I heard good stuff about them. I called to get an estimate and the gentleman who helped me out, AJ, was very helpful. He gave me a quote lower than whatever other warranties were quoting me so I went with them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed Nov. 15, 2020

    I bought a car. A friend of mine recommended Endurance as a warranty provider. The experience of signing up with them was easy. I called in and was trying to get a contract, a written thing that I can look at and see what I got in the contract. But I haven’t gotten that yet. The rep said she’s gonna e-mail it to me.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 15, 2020

    Nobody wanted to give me the coverage that I was looking for but Endurance took me in and I appreciate it. The guys that I had working with me towards the end were nice people. I enjoyed working with them. They were good to me. I look forward into letting Endurance take care of my vehicle. It’s a good service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Nov. 15, 2020

    I submitted my information online with Endurance then they called me back. I applied over the phone and got the warranty in July. Then we got the pandemc and we fell behind on our bills. I gave their rep two postdated checks for one payment then they took the 127 just recently.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Nov. 14, 2020

    My car is a 2008 Mercedes and we thought we might need to get an extended warranty on it. The Endurance rep explained the coverage and gave us a plan that was a little bit more in our price range. He explained how long we should wait and all that. I hope that this is gonna be a good experience and not a bad one.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Nov. 14, 2020

    They were all friendly and what they were saying sounded like a very good deal. The payment is kinda high but with the service that I'm getting, I just let it go when it automatically comes out of my bank account.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Nov. 14, 2020

    The rep was great. I paid the down payment which was really easy. It was on a credit card. It was a good experience with Endurance.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 14, 2020

    The purchasing process at Endurance was pretty smooth. I put information into a bot online. I received a phone call from an actual person, about 15 minutes later. The rep of Endurance was polite, knowledgeable and explained a lot of things. The guy told me what the different packages were and what I'm able to obtain and what the pricing was.

    Thanks for your vote!
    Verified purchase
    CoverageStaffBilling

    Reviewed Nov. 13, 2020

    I wasn't getting a good job with CarShield, which made me decide to look into an auto warranty. The stuff that the rep said Endurance would cover was a lot better than what I had. So, it was an upgrade of what the whole coverage was. I did a debit card for the payment and they worked with me with that. So, it was easy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceBilling

    Reviewed Nov. 13, 2020

    I was completing my payments on my Dodge Durango 2014 and I wanted a warranty whenever I’ll need something fixed. I was searching online and went through different companies. When I called Endurance and talked with the man, it sounded like a pretty good plan. I went with them and everything was well done.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceMaintenanceRates

    Reviewed Nov. 13, 2020

    My vehicle is getting older and it costs a lot of money to replace the transmission or motor. A gentleman called me from Endurance and he hit me with an offer I really couldn't refuse. I didn’t like how he was so pushy though. He kept dropping the price until I agreed. But I was glad he did it. I'd recommend a purchase with them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffBillingRates

    Reviewed Nov. 13, 2020

    My truck is seven years old and I don't want to have to buy another one. I called Endurance and they gave me a price that I was pleasantly surprised about. Signing up was easy and the rep I worked with was Anthony. He said he was one of the supervisors and he was very knowledgeable, except for the one question that I had where he got me quickly in touch with someone who knew the answer. He was super and he did a great job of explaining things. I also really didn't feel any pressure coming from him. The information, the coverage, and the price to me were well worth it.

    At the moment, I'm still in the period between when I signed up and the warranty takes over. That's 30 days and 1,000 miles. But initially, I went with them because their commercials were reasonable. Some of the commercials were quiet and the CarShield commercials made me think that they were trying too hard to sell me insurance. I also especially liked the fact that, according to what I was told, Endurance is an insurance company and some of the others were just brokers. I'd rather deal with the actual people that are going to be paying the bills than just have them sell my policy to the highest bidder.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceStaffBillingRates

    Reviewed Nov. 13, 2020

    I liked the coverage that Endurance was able to give me for the price. I researched five or six companies and Endurance was the first one that I called. It was the platform which I was gonna base the rest of them on and the other companies couldn't really match them. The reps at Endurance were very informative, very nice and very professional. I had a couple of questions about it because I got a truck. There were different types of coverages and I was asking if I had to pay extra for modifications or not. They were very knowledgeable. They even set me up with auto draft so that way, whenever the next payment for the contract up, it's auto drafted.

    Thanks for your vote!
    Profile pic of the author.
    CoverageRefunds & PayoutsStaffBilling

    Reviewed Nov. 12, 2020

    My hours have been cut due to the virus. And they showed true compassion in going above and beyond, to keep me insured and also as a customer. They adjusted my payments. And gave me an extra month to pay my bill. I really thought these days of truly helping others was over. Endurance has renewed my faith in my fellow man TRULY!!

    Thanks for your vote!
    Verified purchase
    CoverageTechPricePunctuality & SpeedStaffBilling

    Reviewed Nov. 12, 2020

    I’m doing a lot of traveling for work and one of my buddies was doing the same thing. Endurance did kind of help him out so it was one of the reasons why I went ahead and bought the package. They were also one of the ones that kind of stood out to me. They had many benefits and the policy was very cheap. The rep, Leon, was great. I couldn’t pay everything right away. There was a $250 fee to sign up. I signed up for it on a Wednesday and he pushed the payment up for that Friday. It was a perfect experience. I had to use the policy today. I’ve been hauling a lot of equipment and things with my truck and it's saying something about the stability track. I’m still waiting to hear back from the dealer.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 12, 2020

    The customer service of Endurance was fine. They answered my questions to the best of their knowledge. I had no further questions once when I got off the phone with them. I felt comfortable with them once I asked my questions. When I bought the warranty, it was a smooth and quick transaction. Once all the information went through, there were no hang-ups. They also sent the information out in a timely manner, so I didn't have to call back.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsStaffTimeliness

    Reviewed Nov. 12, 2020

    My coverage expired and I looked into five companies. It was my communication with Endurance that led me to try them instead of the others. The reps did very well in explaining the coverage and then, they emailed me everything they said to me because I was still a little iffy. I got everything in writing in the mail the very next day. My mechanic, as well as Honda and BBB, said that Endurance was good to go. Somebody just lost their window and they had no extended warranty. They're paying out of pocket. So, having a warranty is absolutely necessary. I drive for a living and I recommended people at my job as well as my family to Endurance.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed Nov. 12, 2020

    I’m planning to keep my car for the next five years or so so I was thinking it’s a smart move to have a warranty in it if it would breakdown down the road. I found good reviews on the net about Endurance so I went with them. Everything was good except the limit of liability. When I read the contract, I saw that the limit of liability should be equal to the market value of the car when you file the claims. It was not clear in the beginning. I did not understand it very well. It was also rough when I was buying the warranty ‘cause I feel like I didn’t get the fair rate in the beginning of it. The premium was a little bit over the average. I would have liked to have gotten lower rates.

    Thanks for your vote!
    Verified purchase
    CoverageStaffBilling

    Reviewed Nov. 12, 2020

    The cancelation policy that you can quit anytime and the monthly payments instead of all at once made me go with Endurance. The purchase was a great experience and the rep explained the coverage very well. I understood the pros and cons pretty well.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Nov. 11, 2020

    Endurance sounded like the best plan for the cheapest price. They gave me the information I needed right upfront and everything seems to be good.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceCoverageTechPunctuality & SpeedStaffRates

    Reviewed Nov. 11, 2020

    I took out the warranty on my wife's car because I didn't want her to be stranded on the road. We bought the car, a 2010 Cadillac, because I researched consumers rating and read that they were right up around the top. This is the reason I went with endurance. Almost 3 years later, she had a problem with water leaking from somewhere. I checked all around the car and couldn't find any leaks. I also checked the oil to see if there was water in the crankcase. No water. When she took it to the mechanic, he couldn't find an exterior leak so figured it had to be the headmaster. When Endurance got the claim, they asked for the three previous oil changes and they would make a decision.

    In the meantime, they said they would have to send an inspector to look it over. When they finally got a decision, they denied the claim. This was 2 weeks later. In the meantime, we were without a car. When I finally got through to the company, I kept getting shuffled around to different people. Up to this time everyone was courteous. Then I was transferred to a supervisor, she couldn't make a decision on the problem. I was then transferred to her supervisor.

    This man was very rude and told me that it was denied because of a modification to the car and hadn't notified them. The modification was that I put tires on the car which were 1 size different. It was the first time I was told about the modification thing. He also said that I could pay $500.00 to put the modification on my policy. Of course he told me that it might not make any difference to the claim. I had been paying on this policy for about two years. I told him what he could do with the policy and I would personally spread the word about their ethics. I would advise anyone wanting to get a extended warranty on their car to get it from another company.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Nov. 11, 2020

    An extended warranty is pretty valuable living up here in Alaska. Endurance's deductible is $100 and I liked what they offered with the extended warranty so I went with them. The rep was very pleasant.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffBillingRates

    Reviewed Nov. 11, 2020

    I recently purchased a 2015 Audi and I wanted to protect myself since I was not the first owner of this car. Also, it's considered a luxury car, so I wanted to make sure I was covered for anything unexpected. The rep gave me the information and the pricing. I wanted to make sure that the policy of the warranty covered what I was looking to get covered and they were straightforward with answering questions. Endurance is very informative in terms of their warranties, what they offer, and where you'd be covered or not. I have the warranty on auto payment and my credit card gets charged every month. I prefer it that way.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingCoverageRefunds & PayoutsStaff

    Reviewed Nov. 11, 2020

    I had recently purchased this luxury car and when I called they said it was out of warranty. I don't make a lot of money. So, having to pay for repairs out of pocket, for me, at the amount that I know I would have to pay, I needed something that would insure me comfortability to be able to make certain moves and not have to worry. I was doing research. When I finally broke down the top three of what I would go for, I called the companies and I would ask certain questions. Other companies would give me half-answers, as if they knew what they wanted to say, but just didn't wanna tell me. When I called Endurance the first time, the rep was very welcoming. Asking him every possible question that I could, he gave me a straight answer.

    When I first got my policy number, the last digit was off. When I called in to rectify it, they said they couldn't find my policy number. I got nervous. Even if I went to go file a claim, I wouldn't be able to find it because the digit was wrong. But the rep found it within 10 minutes. That was the only issue I've had. Other than that, everything was smooth sailing.

    Thanks for your vote!
    Verified purchase
    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed Nov. 11, 2020

    Their rep was very helpful and gave me a good price. It was easy to pay for the coverage but they charged me right away an $80 and a $20 and the policy was supposed to be 85 a month. He didn’t explain that too well.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Nov. 10, 2020

    I had bad experiences with other warranty companies so I looked for better ones and I went by the reviews. Endurance had better reviews than the other places that are available for car insurance protection. It's been good so far with them. I'd tell others to go directly to them and to not shop any other insurance.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2020

    My neighbor recommended Endurance. However, my experience didn't go so well until I spoke to the manager. One of the females we were talking to hung up on me. When I called back, I was speaking to another guy, and I told him I’d like to speak to a manager and he cleared everything up.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 10, 2020

    I wanted to make sure my daughter would have no major problems with her vehicle and I went with Endurance because of their reviews. They're good. I still had certain concerns and they addressed that.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Nov. 10, 2020

    I'm with USAA and they decided not to go with the warranty company that they're using because their service wasn't good. They were in search of a new company but didn't have one for us to continue with yet. That got me on the search of talking to friends of mine that have worked for car dealerships. It got to the point where we got to Endurance and I looked up all the information of the other two companies. One of them wanted the full amount upfront. That was also what the car dealership wanted and that is ridiculous with what extended warranty costs. I went with Endurance and the beginning of the process is great.

    The rep, Reed, was a rock star. If anyone I know needs an extended warranty, I will have them call him because he was thorough. He walked me through everything, called back when I asked him to and followed up. He cared about his product and went through different scenes with me. His service was impeccable. Since I'm in the mortgage industry and rely on service, it's really important to have people like that in your life. I probably will stick with Endurance, not just because of the reviews, but also because of the service I had initially. Hopefully, and I hope God forbid something happens to my car, I have the same service in the future. I sent three of my mechanics that I’ve had in the past years for different companies and Endurance was always chosen, if not one, two of the time, saying it was a good company to work with.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 10, 2020

    I had a warranty that expired and I was calling around to get prices. The rep was demanding that I go his way. He made it seem like he was taking the prices down but it was just spread out over a longer period of time. I’ve been talking with my other pals and they were saying that it still might be a little steep. I was gonna call them next week and talk to them about it. The rep did a good job explaining the coverage and the protection plan sounded good. But some of the answers were a little grainy, which would have told me in the booklet when I got it. But I haven't received that. He told me a lot of the coverage but you can't remember it all.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 9, 2020

    I needed a warranty on my truck. You never know when your motor is gonna blow up on you. I was looking up for the best warranty companies on the internet and Endurance was the first one that popped up with 5 stars so I thought why not? The rep was pretty professional. Endurance is pretty good to work with. They will help you out a lot but when they tell you they'll send you stuff, it’s not always true. I haven't gotten anything with my plan. I haven't gotten any number. They just took out the money. They sent me a plan and told me they were gonna send me other stuff too but I haven't got them yet. When I tried to call them, all I get is a voicemail. They never called me back.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceStaffBillingRates

    Reviewed Nov. 9, 2020

    I was on Facebook and I just happened to see Endurance on there. I decided to give them a call and the gentlemen start breaking down everything to me, bumper-to-bumper, what it covers, and so forth. I just went from there. I don't know if I got the policy on it yet or not, but everything has been great with the conversation. He told me I couldn't make claims until after whenever my next bill is. Other than that, everything is great. Can't beat the price. It's fantastic for anybody who is looking for an opportunity to get a type of warranty that Endurance has to give as far as bumper-to-bumper goes because most warranties don't even come close. They charge you an outrageous price, back to what I had with the car dealership. It didn't cover half of what Endurance offered, and I was paying 165 a month. So, I got rid of it. Endurance is outstanding.

    Thanks for your vote!
    Verified purchase
    CoverageRefunds & PayoutsRates

    Reviewed Nov. 9, 2020

    I like insurance and didn't really want to come out of pocket with a lot of money if something happens. I researched some ratings and looked at the reviews. It looked like Endurance was one of the companies that were rated higher than some of the others. I had a policy five years ago with my truck, so I'm familiar with Endurance. When I bought another vehicle, I just went back with Endurance. My only issue is that the problem I had with my truck wasn't covered under the warranty. So I'm paying $2,000 for a warranty and I used it once. Because the parts that broke weren't something that was a part of the plan, so that was disappointing.

    Thanks for your vote!
    Verified purchase
    Contract & TermsCoverageTechPriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Nov. 9, 2020

    We just bought a vehicle for my daughter. You start weighing out the price of replacing an engine or transmission or something like that versus getting the extended warranty. If you had to replace the engine or transmission, you pay for the extended warranty right then. Also, the warranty on my truck ran out here back in June and I ended up having to put all new lifters in it. It cost me about $4,500. So, if I'd had an extended warranty on it, it would've cost me less money for the extended warranty than it would've to fix the truck.

    The plan from Endurance Auto Warranty is the best that they offered me. The same plan through another company for this Jeep was about $4,200 more. Endurance seems okay based on the things that I've seen online. I also checked with a couple of the dealerships and they said they never had problems getting paid by Endurance. So I decided to go with them.

    The reps were pretty straightforward and they answered every question I asked. They told me what they had to offer and pricing. Then I told them that I was gonna check around and see other places and they just told me to let them know if I decided to go with them. They were easy to deal with and they weren't pushy. It was very low-key and everything went pretty smoothly.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffBilling

    Reviewed Nov. 9, 2020

    I had a warranty with CarShield and it was the worst mistake of my life. I took out a policy with them that was for five years, 100,000 miles, or you could pay it off in two years, and then have three years free. That sounded like a wonderful idea and I took it out in January of 17th. My first claim was May of 18th, and it was the rack and pinion on my car. My mechanic called me back and he said they don't cover it. They said, "The only way we would cover a rack and pinion is that you get coverage with us before your warranty goes out." I went ahead and sucked it up and had it fixed. I had four claims with CarShield that they rejected.

    When I got another car for my wife, I got it covered with Endurance. It's a 2006 PT Cruiser Limited Turbo with 42,727 miles. The rep I dealt with was very informative. When I called up, he answered the phone and we started talking. I said, "Before you say anything, here's what I want you to do. I don't want you to tell me what you do cover, I want you to tell me what you don't cover. Because I've been down the road with somebody that didn't cover anything. So you start telling me what you don't cover and that's the deal maker or breaker." He went through some things and told me that.

    He mentioned things that they would fix that a lot of other warranty people don't repair. I said, "Okay, fine. Now, you've told me that you will fix these things. I know you're like everybody else where if you break down and you're out of town, they put you up in a motel." He said they do. We went all through these things. Then he said, "Well, let me explain some more stuff to you." I had confidence in what he said and felt very comfortable. He got my credit card number, took the downpayment, and said, "We'll be sending you some paperwork in about a month or so. If you have any questions, be sure and call back. We'll be glad to answer them." I'm back to putting quarters in the jukebox and we'll see how we dance together when something breaks.

    Thanks for your vote!
    Loading more reviews...

    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com