Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,959,469 reviews on ConsumerAffairs are verified.
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Reviewed May 26, 2023
Signing up was alright. My experience with them has been okay so far.
Thank you so much for rating us so highly, Brian!
- The Endurance Team
Reviewed May 26, 2023
Drew, the rep, went through everything with me. He explained what was covered and how much it was gonna cost for how long. I would have to pay two and a half years and then, since the policy is paid, I wouldn't have to make the payments on my other two and a half years. Endurance cut me into a monthly budget and that was fantastic. I could squeeze that in. Endurance is expensive but it’s cheaper in the long run to have my Ford covered. I only have $100 deductible for anything that's covered. I got a five-year policy and 55,000 miles. I don't drive more than 10,000 in a year so it would be beneficial if your warranty is ready to expire or if it expired maybe a week or two ago, it's best to do it. The warranty with Endurance is affordable and the process is very easy. I was promised a digital booklet on my coverage though and I never got one.
Hi, Robin. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed May 26, 2023
The reps from Endurance sent over information on what their policy covered because I wanted to see that for myself. They explained to us how all the payments work and what to expect. Then, it was easy to go on board and get moving forward. They wanted to be very sure that we understood everything so, it wasn't like they were trying to speed through it. It was amazing. Endurance is super easy and well worth it for the coverage you get for the cost. People should sign up for it.
Robert, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed May 26, 2023
I set up the service with Endurance a month ago. My brother recommended it to me. The sign-up process was super easy and simple. The girl that took care of me asked me a few questions, explained to me what was covered as well as the payment, and how it was gonna be. It took me 20 minutes to do it and it was really good. Since I didn't have my car at the time with me, I didn't have my mileage. She follow up the next day for me to give the information that I was missing. It was super quick.
I was 100% satisfied. Go do Endurance. Since I'm always on the go and I'm super busy, the fact that it was so quick made me like it and recommend it. The girl answered exactly what I was asking. Sometimes when you do some services, they go around the bush to tell you one answer. My rep was very direct and simple in her answer. And that makes me wanna buy the warranty.
Hi, Leticia. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.
- The Endurance Team
Reviewed May 26, 2023
I got a rep from Endurance who was very helpful and explained the warranty process to me. I'm gonna be adding my daughter's vehicle shortly just because we're women and we don't have a male figure in the house to help us anymore with our vehicle stuff. So, this is a good fit for us. I wanna make sure that we have that ability to get to and from work.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 26, 2023
The rep explained everything I needed to know, answered my questions to the best of his ability and left no questions unanswered. It was a very good experience with Endurance.
Kevin, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 26, 2023
I liked the cost of Endurance and what it covered. I filled out a form on their website and a guy called me within a minute. We went through the process over the phone. That went pretty smoothly. He answered all the questions I had such as what was covered and if there were any early termination fees. He asked me what year my truck was and how many miles. That put me into a certain category and only one plan was available. My plan covers almost everything. But the suspension isn't covered. overall, the process with Endurance was easy and straightforward
Daniel, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed May 26, 2023
The rep was nice and explained everything. I called back for some questions and I understood everything. The payments would start off at 123 and I told the rep I couldn’t afford it. It’s too much. And it went down to 93 for two years. People should get the Endurance warranty for peace of mind. In case anything goes wrong, I have coverage that pays for it. I don't have to worry about coming out of my pocket with all that money.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed May 26, 2023
Their customer service person did a fantastic job explaining the benefits and coverage. He was very knowledgeable and very helpful. My only question is when they took their first payment out, it said Endurance but the next payment was a different company.
thank you so much for your 5-star review, Jackie! We will share this with our customer experience team to let them know to keep up the amazing work.
The different company listed on the first payment is a payment plan provider that processes the monthly payments for many of our contracts. You may see the down payment listed as "Endurance" on your statement, but all monthly payments will appear as this company.
Thank you,- The Endurance Team
Reviewed May 26, 2023
The rep who helped me out was very good. They explained to me everything and took the time to explain it -- different policies, being on disability, being a senior citizen. Also, the signup was pretty easy.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.
- The Endurance Team
Reviewed May 26, 2023
The rep was very knowledgeable. The setup process was great. Give Endurance a call. They can help you get coverage on your car.
Hi, Bruce. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed May 26, 2023
The sign-up process with Endurance was great. It was so easy. They offered a good plan. That's why I accepted it. My wife and I talked about it. We enjoy the pay the two years and get the three year free. That was an incentive. It's a little more steeper than I've been paying but then everything only cost $100. That shocked me right there.
Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed May 26, 2023
I found a better deal as far as coverage and a lower deductible through Endurance. Their sign-up process was really simple and easy. I would recommend Endurance. My only quarrel with having the auto warranty was that preventative maintenance isn't covered. I'm forced to just drive until something major occurs, leaving my vehicle useless in order to submit a claim.
Hi Landon, We do offer plans with maintenance benefits! If you'd like to learn more, please call us at 1-800-253-8203.
Thank you!- The Endurance Team
Reviewed May 26, 2023
It's been a month and I still haven't gotten any paperwork in the mail from Endurance. I'm thinking about cancelling the damn thing. If they can't send me something within a month, the paperwork, and I can see the other stuff come in the mail, what the heck is that? It's almost like they're leading a scam. I've already paid them a couple of hundred dollars.
Hi Michael. You should have received your policy via email. We recommend checking your spam/junk mail if you don't see it in your inbox. You may also view your policy by visiting the Endurance Customer Portal or downloading the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you,- The Endurance Team
Reviewed May 26, 2023
They were very efficient and right to the point. They did a good job. The only thing, it took a while to get the actual policy in my hands. They were also a little bit more expensive than another company I was looking at. They said, “If you call back later, you're not going to get the same price." I said, “Okay. I'll just sign up right now.” I signed up. But I called them back and said, “I wanna cancel because I found a better rate.” They said, “We're willing to match that rate if you just stay with us.” I said, “I'll stay with you.” That was nice.
Hi, Jeff. Your feedback is highly appreciated. Thank you so much for the review!
- The Endurance Team
Reviewed May 26, 2023
I was about to go with CarShield. I called the company, and they said, "We don't do all of that." But when I called Endurance Auto Warranty, they said, "We don't do all of that. You shouldn't have to go through all of that." They sold me. I read the contractor. But I have some questions I will need to call and ask. Because if it would be turned down, “You pay for the cost. We just pay for the parts." That was one of those comments in the contract. If I don't call and everything is clear the way they explained, I would go along with it.
The customer service is good. I had to call three numbers trying to get to the company. Their telephone numbers should be up to date. When I saw they credit my credit card and it took the money out, nobody picked up the phone. So, I called this other number. The lady picked up and she said, "Give me your number." I did and she said, "Oh, I see it here. We got the money." I said, "But I ain't got no contract. I haven't seen anything." And I didn't know that it was underneath a different name when they sent my packet. But she told me, "Go and look at your email. There's a packet there." And underneath, it wasn't a lie. It was another name.
As I was talking to her, I went through my email and I said, “Yeah. I see it.” And she said, "Read over that and all the other stuff. Then if you have any question, just call this number here. We'll go over and all the other stuff. If you don't like it, then we'll give you a refund." She saved me. I was scared like, “Nobody's picking up, but they're taking my money."
Hi, Carl. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 25, 2023
The customer service rep from Endurance went to school with one of my family members. So we ended up talking and he took care of me, so I was pretty satisfied with how everything went. He was knowledgeable about everything. He broke down certain amenities that came with it. He was driving a foreign car himself, so he pretty much understood my reasoning for getting a warranty and covering my vehicle.
The sign-up experience was cool. But come time for me to send my car in to get some work done, I found out that my warranty doesn't cover certain things as far as under the hood goes. It was crazy because I was going over everything today with Endurance, as far as what the coverage went, and it didn't cover any gasket leaks as far as my engine went. I didn't understand that because it is the part of the engine. So even though the representative that signed me up was great, he failed to tell me that. The rep that I talked to today sent me a email with the list of dealerships or auto shops that have cheaper rates that I can look into that Endurance does work with. Because the Acura dealership said it is over a $2,000 job that needs to be done.
We appreciate your feedback, Ken and are sorry to see that you may not have had the best experience. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 25, 2023
I sat down with a representative from Endurance who told me all the options and everything that is available. It sounded good and all that will come out of my pocket is about a $100 deductible. So, that's a small price to pay for a multitude number of things that may go wrong. This individual had good customer service skills and was very informative. They were very helpful in getting the cost to be from a certain amount and being that there were offers for being a senior citizen and to bring the price down even more, it was even better. So, they get an A+ for me.
Hi, Steven. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 25, 2023
During the sign up, the rep was really good and spent a lot of time on it. I called about three weeks after finishing the sign up to ask a question. I didn't realize it was never said that there was a $10,000 cap. I told the girl, "Well, that's a little concern because I'm putting 4,000 into it over a two-year period." So I'm paying for 6,000 if I look at it that way. She said, "Well, this is the most common. You can't get anything..." She also said that it wouldn't be available for the truck. So I said, "Well, all right." They should have called that out right away. She was on the call for a good hour. She explained a lot of stuff. However, everything else that went through was fine.
Hi, Ed. Your feedback is highly appreciated. Thank you so much for the review!
- The Endurance Team
Reviewed May 25, 2023
The signup process was a good experience. The Endurance rep was knowledgeable. He helped me pick the right one for me. I also set it up on automatic payment.
Greg, we're happy to see that you had a 5-Star experience! We’re here for you anytime.
- The Endurance Team
Reviewed May 25, 2023
The signup process at Endurance was good. The rep explained the coverage very well. I was very satisfied.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 25, 2023
I pay $140 a month for the policy, so it is a cheat. Endurance did a really good job. They were super responsive. They sent me some stuff via email. It's really hard to read online, so I called them up and said, "Can't you guys mail me something?" It was about 40 pages and you just simply can't absorb it that way. Besides, you want a document that you can refer to. So they sent me some written material as well. Everything that I have asked them to do, I haven't had a problem with them. So far, everything looks right on the mark. But I have not had to file a claim yet.
Hi, Pamela. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed May 25, 2023
Their offer seemed better than the other ones. Their customer service was also good.
- The Endurance Team
Reviewed May 25, 2023
When I called and spoke with Endurance, they had a pretty awesome deal that was going on, but you had to purchase it that day to be able to take advantage of it. They had a five-year plan that I would only have to pay three years on and the last two years would be no payments. It was a good deal but then there was a mixture of, "What's the fine print that I may not be catching and what's the reason why you're trying to get me on this right now? Why would you make it that this is a deal I have to take advantage of right now?" It made me feel like I couldn't shop my options. But the deal did end up being really good.
The customer service and the people that I dealt with are top-notch. But Endurance wasn't as clear as I would have liked them to be about how the program works. They have a time limit to make sure there's no pre-existing conditions to the vehicle. It was 30 days or 1,000 miles. So a little after 30 days, I went to get an oil change and they noticed a leak in my coolant. I sent in my first claim but it was denied. The car was under 1,000 miles, and in the contract, it says 30 and 1,000 miles. But realistically, it was my fault for not reading the contract as closely as I should have.
If you'd like to discuss your policy more or if there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 25, 2023
The lady gave me a really good deal for the policy. But it's been pretty difficult to make a claim. My car has been in since last Friday and I'm still waiting. I got a call from Endurance saying that they were not going to take care of the repair, which was a bummer. The rep told me that Endurance doesn't do transmissions. But on their commercial that I saw this morning, it talked about somebody getting a transmission replaced, so I'm confused about what the warranty actually does cover and doesn't cover. So that wasn't really clear. It was a little bit frustrating to know that it was not going to take care of me. I live in Texas, and I'm stuck in California. It's hard when you need to be home and you can't get there.
Endurance is helping me out in other ways, which is good. When I spoke to Jeff yesterday, he told me that the issue with my car wasn't covered under the Endurance, but he did some research on it. Subaru has a bulletin that they put out last year in regard to my car and the problem that it's having. So he filed a case with Subaru corporate for me and told me that if Subaru doesn't help me, to give him a call back to see what we can do next. It left me with a little bit of a better feeling, but it doesn't help with being stuck here.
We appreciate your feedback, Jeannette. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed May 25, 2023
Endurance was highly rated, so I went with them. Through the sign-up process, I gave them information on the Jeep, and they quoted me a price. I purchased it. I have no idea where I can go. They never sent me any information on how to use my warranty, where I can use my warranty, or what my warranty covers. I signed up for the top-tier stuff. Once they got me to sign up and got my money, the next thing I received from them was the processing company that processes my monthly payments. I need to know what I'm entitled to for what I paid for, and I haven’t received that.
Considering that Endurance is jacking up my rate just two months after purchasing it, I'm not very happy. $250 to $500 a year is what they’re saying. It's something that they said was happening because that's the way the industry is. I think it was complete garbage the way they did this a month and a half after I signed up, and I have never used it yet. My vehicle hasn't even rolled into the mileage requirement for me to be able to use it, and my rates have already increased. Once you sign up, they should honor the contract. If I have to honor my deductible, then they should honor their monthly rate. I wouldn't recommend anyone else to purchase through them.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 25, 2023
The signup with Endurance was a good experience. They explained everything. They are a little bit expensive, but I did some research and I tried to get a quality company instead of going for a cheapy.
Hi, Roberto. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
- The Endurance Team
Reviewed May 24, 2023
Endurance’s the biggest fraud I have ever encountered. I paid their premiums and they approved my claim. When I went to the dealer, it took them an hour to get thru & would not help. Rude and unhelpful.
We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,- The Endurance Team
Reviewed May 24, 2023
Don't believe the good reviews. This Endurance is a scam just like the rest of them. After a full day of going back and forth with them and hours on the phone apparently bolts aren't covered, and ANY issue that "may" have been caused by a broken bolt is not covered. I have paid Endurance thousands of dollars for my policy.
I had a an exhaust manifold that was cracked, I called in to endurance and asked if they would cover it. They said it should be covered. I just needed to take it into a certified shop. So I took it into a shop that said the manifold was cracked and called endurance who said exhaust manifold wasn't covered, however after reviewing my contract I found that they where, so I called in and challenged it. They then told the shop it was covered, but soon back out saying it wasn't covered because the bolts where also broken and the bolts a non covered part that "may" have caused the manifold to break so they wouldn't cover the repair. I have now spent like 5 hours on the phone, $100 dollars on Ubers and now have to go pay the shop a $200 diagnosis fee for a 100 dollar part that I could have replaced in a couple of hours.
Hi Calvin, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry we have not met your expectations.
We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Thank you,- The Endurance Team
Reviewed May 23, 2023
The sign-up process with Endurance went very well because it was all done electronically. I spoke with them over the phone and we talked about what plan would be best for me. I got the one that I had wanted. It's priced very close to the one my husband has with another company. So, it seemed like the pricing was fair. I did that kind of discussion with the rep, and then everything was done. He sent me the contract. Overall, they were fairly clear in explaining what it was. I wasn't pressured to do it that day. I could always call back another day and talk to somebody else and tell them what plan I wanted. So, I felt fairly good about it.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 23, 2023
I was going through another company and I said I need to look at the reviews first just to see who had the better reviews. Endurance has the better reviews, but their pricing was a little expensive. It was the reviews that pretty much took me over. The first representative that I had with Endurance was horrible, but she made up for it. She was phenomenal. She broke everything down. I didn't know anything about Endurance warranty. So, she explained to me what it really was about. My main concern was it is a 2015 car and I just wanted to make sure that I was covered on both ends. I still do have a few questions because I need to know. I'm at that 1,000 mark for the miles, but I need to figure out again what it is that's covered so when I go in, I know what I'm talking about.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 23, 2023
The rep seemed to be knowledgeable of the company and gave me a good answer when I asked him how Endurance stood up to CarShield. My vehicle doesn't break down very much. When it does, it may be something major, so I got the coverage for major breakdowns. I feel secure with it.
Hi, Johnny. Thank you so much for your review! We appreciate the 5-star rating.
- The Endurance Team
Reviewed May 23, 2023
I called Endurance and got an agent right away. It was easy signing up. The guy was very pleasant and walked me through different things. So, I don't regret it. The customer service was good but I didn't know my policy would be delayed for so long. I had to call back twice because I didn't get my policy, which was mainly because my AOL was acting up. I couldn't see the important mail that I should have been getting. After I called Endurance the last time, the guy mentioned that AOL was good. So I called AOL and got my policy. They retrieved it. I'm gonna think positive that if something happens to my car, Endurance is gonna fix it like they said, without me getting stressed out.
Hi, Dorothy. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! We're always here for you.
- The Endurance Team
Reviewed May 23, 2023
The sign-up process wasn't too bad. The policy that they set me up with is good. The rep told me everything is covered. All I got to pay is $100 deductible.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 23, 2023
The Endurance rep I worked with was very good and comfortable. I got a bumper-to-bumper coverage and so far, so good.
Hi, Scott. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed May 23, 2023
The signup process at Endurance was cool and smooth. Everything was done over the phone and I got the emails and everything sent to me. The guy gave me ample time and told me that if I had any questions and concerns any time after, I could always reach back out and they would be more than happy to answer any questions.
Hi, Michelle. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed May 23, 2023
The process at Endurance was easy. I just didn't like how the guy told me it was gonna be mailed to me. But I ended up calling back a couple of days later and finding out, “You need to go online and print everything out.” The cost was also really high. But my wife said, “Let's go ahead and do it.” Because our vehicle is a 2004 and you never know what's gonna happen to an older vehicle.
We appreciate your feedback, Stephen. To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 23, 2023
The rep at Endurance was really helpful when I signed up. She explained everything to me.
Keith, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 23, 2023
I called Endurance and spoke to a very helpful representative. She was very patient, which is one of the things you look for when you are shopping around for warranties. She was on the phone with me for quite a while because I was in the middle of doing other things. She was very explicit in that we needed for the mileage and told us the warranty didn't kick in until 30 days and also 1,000 miles. She was upfront about what they covered. She made sure that if I had any questions, they were answered before she got off the phone. Then she sent me an email with any follow-up questions that I had. I could reach out to her personally, and she would make sure that they were answered as well. Plus, the price was within my range. They didn't have an astronomical down payment that most of the other warranty companies are asking for.
Renea, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed May 23, 2023
I'm paying $175 a month for Endurance which is about over twice what I'm gonna be paying State Farm. I've been trying to get with Endurance, but it says that the lines are all busy every time so I haven't been able to tell them I want to get rid of them. State Farm decided that they would like to keep me as a customer and instead of paying $150 a month, I'm gonna be paying $65. That is a good deal for automobile insurance so I'm staying with State Farm.
Hi, George. We are sorry to hear this. We'd like to see if there's anything we can do to make this right, please get in touch with us at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed May 23, 2023
I'm a big person with customer service because a lot of companies have put that to the side these days. I know we're in the tech world, but not everyone wants to do a message or chat to get help from customer service. I would rather speak to a human person and with Endurance, I talked to a rep. He was quick and knowledgeable. Signing up with them was easy, too. I had a great experience and I hope I get a call back six months to a year from now.
Hi, [Latonya. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed May 23, 2023
The rep I dealt with was very helpful and he explained everything fully about the Endurance warranty, so I didn't have any questions afterwards. I have a 2017 Camry and with the policy, I don't have to put out a whole lot of money to pay for something.
Hi, Towanda. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed May 22, 2023
I had a good experience. I still haven't received the package. But I wasn't even on the phone with the lady a good 10 minutes, and she was friendly.
Thank you for the 5-star rating, Christina! To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
- The Endurance Team
Reviewed May 22, 2023
They did a good job explaining the benefits and coverage. They were friendly enough and the price seemed reasonable. But I called to cancel it around the time for the first payment to be withdrawn and the lady encouraged me to keep it. When I get ready to use it, that's when I will know whether it's good or bad.
Hi, Cathy. Thank you so much for your review! We're glad you chose to stay with Endurance, we'll be here for you when you need us!
- The Endurance Team
Reviewed May 22, 2023
Signing up with Endurance was an easy process. The rep who helped me was well and knowledgeable in their product. He explained everything in very great detail for the breakdown of the plan, how it works, the mileage and timeframe, and payment situation. What they offered was a great coverage and at a reasonable price compared to the other I had seen or the one from the dealership.
Hi, Kevin. We are thrilled to learn that you had a positive sign-up experience with us!
- The Endurance Team
Reviewed May 22, 2023
The rep was good. I liked that I can pay for three years and it's good for five years. I'd get two years free.
Thanks for the stellar rating, Tony!
- The Endurance Team
Reviewed May 22, 2023
Endurance Auto Warranty's rep was good. He broke down everything. Signing up took 10 minutes. It was quick.
Glad to know that you had a great sign-up experience, Brian!
- The Endurance Team
Reviewed May 22, 2023
Endurance Auto Warranty kept telling me they wouldn't be able to cover my warranty. They were running out of money. So, I cancelled them. I made the mistake of taking out CarShield which covers nothing, and came back to Endurance. The reps were polite and helpful. They were very glad to have me back and to work out something. The rep gave me a couple of quotes that I thought were too much, and we came up to something else. They had a special of $130, which probably was the going rate anyway. But that was very nice.
Hi, Dorothy. Thanks for taking the time to share your positive experience. We truly appreciate it!
- The Endurance Team
Reviewed May 22, 2023
I talked to a person, and he was very cut and dry about what Endurance Auto Warranty covered and what it didn't and what they were able to offer for what price. The only thing that I didn't understand was I called for information to try and make an informed decision. I said, "Okay. I understand all that. I wanna take the night, maybe a day and just weigh the options out." Because we were talking about 130 something dollars a month. It's not a lot of money, but it's still some money. "Do I put that towards the monthly car payment? Do I just put that money back and save it?" The rep said, "This offer is only good for this phone call." I asked what that meant. He said, "This coverage won't be offered if you don't elect it now. Because we're not there to inspect the car." And I said, "You wouldn't be there to inspect the car anyway."
If I don't do it, would they make me go to a service center and have the car checked out? Because I did not understand what he was talking about. And he said, "It's just the way it works." It felt like a high-pressure tactic. But I'm savvy, and it is what it is. So, while I was on the phone with him, I googled the reviews and it seemed legit. And it wasn't to a penalty or anything. I can cancel it anytime I want and I'm out of it. So I wasn't putting anything up, risk-wise.
Endurance said that all my car was approved for was the middle-tier warranty. But if I had the option to upgrade it for a nominal amount, I would have because it covered more. If that middle-of-the-road warranty cost $130 a month, the difference between that and what the highest one wasn't that much. So, I would have paid another $30 or $40 a month to have access to that better warranty. It was just presented as a take it or leave it, without saying "Take it or leave it."
The payment plan is nice and convenient. I did the down payment, and I had to wait a month and 1,000 miles before the warranty became active. But they just debit it out of your account. I tried to be savvy. I wanted to pay it biweekly. The rep said, "The only way that you can do that is if you call and make the extra payment manually. But your plan won't take effect until the payment is full, which would have been 45 days." It would move it from the 11th to the 28th. I said, "Just do it."
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 22, 2023
Purchasing the warranty from Endurance went well and the customer service rep was good. But the cost sounded a little high.
- The Endurance Team
Reviewed May 22, 2023
Endurance has multiple packages and we wanted something that covered from the ground up. If it's something you want or need for your vehicle, you just sign up and do it. It’s easy. We called Endurance and the rep gave us the estimate as to what the warranty was gonna cost. We chose whatever we wanted and paid for it, and then, they sent us our paperwork. The reps were knowledgeable and friendly. There was no pressure. We reviewed whatever they had to offer and they let us pick the plan that we wanted. They told us to take some time to think about it.
Hi, Jeremy! We really appreciate the time you took to write such a detailed review about your sign-up experience.
- The Endurance Team
Reviewed May 22, 2023
Endurance was highly rated online and it looked like they provide directly as compared to a reimbursement so, I went with them. The sign-up process was good and the rep was helpful. I was told there was a waiting period when I signed up, but not before then, when I was shopping. Other than that, it was great.
David, we're happy to see that you had a 5-Star sign-up experience! We’re here for you anytime.
- The Endurance Team
Reviewed May 22, 2023
Endurance is the first auto warranty I’ve had and the guy was able to answer all my questions and concerns when I was setting up. He gave me all the detailed information that I needed and made sure that everything that I was worried about was covered.
Richard, we're happy to see that you had a 5-Star experience with our team! We’re here for you anytime.
- The Endurance Team
Reviewed May 22, 2023
Endurance has a just price for the benefit you get. I just got my wife's car on it and I still got one on my truck. They're supposed to send me paperwork but I haven't received it yet.
Hello, Steven. Thanks for sharing your rating with the community and us! To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
Thank you,- The Endurance Team
Reviewed May 22, 2023
I got there at Nissan and found out Endurance didn’t cover the full diagnostic. So, I was left with a bill of $369 that I got to pay out of pocket. The only thing that was getting fixed was the AC. Endurance said that I went with the cheapest plan but I didn’t. I asked the guy if this was not the lowest plan and he said I was covered on everything and only have to pay for my deductible of $99. I sat there and waited for hours for nothing. It's terrible. I would never recommend Endurance to anyone. I'm 100% disappointed. Endurance should stop lying and scamming the customers, and be straight up with everything.
We appreciate your feedback, Rosetta and are sorry that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.
Thank you,- The Endurance Team
Reviewed May 22, 2023
They were really friendly and very professional. They provided good customer service. The coverages had reasonable prices and they were affordable. They have a mobile app which is very useful.
Hi, Juan. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 22, 2023
I spoke with a gentleman and he told me that there was coverage on the vehicle. We got signed on a little over a month ago, and the cost came out to $133 a month.
Hi, Monica. Welcome to the Endurance family. Thanks so much for taking the time to write us a review!
- The Endurance Team
Reviewed May 22, 2023
Customer service was helpful and they answered all my questions. My rep Reed was very helpful. He took my calls and helped me to the best of his ability. I have the app to look at my policy but it's not really helpful as far as when my payment is due and what card is on file. I tried to look up when my payment was due and it's a struggle to get to that.
Hi, Truvail. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We'll be sure to share it with our customer experience team.
- The Endurance Team
Reviewed May 22, 2023
Endurance is rated the number one warranty, and they work directly with the dealership. I bought one of the better plans, and for my needs, it'll work fine. The customer service was okay too.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 22, 2023
My miles were running out on my truck and I got Endurance so I can have a warranty on the vehicle. I had a nice selection and the rep was very nice.
Hi, Earnestine. Thanks for taking the time to share your positive experience. We truly appreciate it!
- The Endurance Team
Reviewed May 22, 2023
I know there a lot of scam ones out there and I landed on Endurance because I heard it on a radio show. The signup process was straightforward, and the rep wasn't pushy. When he told me the initial price, I told him that was a little steep, and he worked with me on the price until a favorable price was negotiated. He was helpful. I also asked him, "How do I know that you actually work for Endurance?" He sent me an email, and he was good. I got a nail on my tire today, and I have to start a claim but their app doesn't tell me what I need to do. That's one thing Endurance could improve on. It would definitely help if I knew where I can and can't go. They say, on the website, you can go anywhere, but that's not true.
Hi, David. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 22, 2023
The place where I take my car to no longer accepts CarShield. I asked them what was a good one and one that would give me a better deal. They said Endurance is good. They pay for the car rental. You don't have to come out of pocket and wait to be reimbursed. They also said that Endurance pays quicker for whatever is wrong with the car than CarShield. I wanted to bring both cars over to Endurance but it would have been pricey for me. I was only paying $89 with CarShield, and now, I'm paying $109 with Endurance. They told me I have the highest plan where they pay for almost everything.
Thank you for leaving a 5-star review, Sandra. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 22, 2023
I enjoyed signing up with Endurance. It was quick and easy. They asked a few questions and I answered them. I was enrolled the very same evening that we talked. What they cover is a whole lot more than what CarShield did. Endurance covers my electrical, all my motor parts, and my drive train. I'm satisfied with Endurance. They took care of me.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed May 22, 2023
The cost is a little bit high, but when you slice the cake, it's good to have Endurance, compared to what the cost would be if something traumatically goes bad. However, I'm a little bit upset that they couldn't take my other car that's in good condition. They should start insuring high-end cars and hypercars.
Hi, Sean. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 22, 2023
I'm satisfied with Endurance so far. The customer service is good.
Hi, Ivory. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 22, 2023
The rep was great. I spoke to one before I did it and she said that I was getting something for free because I was signing up with Endurance. But when I asked the next rep, she said that there wasn't anything like that. She told me the policy covers everything but tires.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 22, 2023
I'd like the world to know how Endurance treated me. I spent almost $4,000 on coverage and I don't have any paperwork to support it. I have nothing in the mail yet. Not even so much as a receipt statement that states the policy has been paid. I paid for it, for five years in cash, and it's been over month. I reached out a week ago and spoke with one lady who appeared to be okay but all she did was tell me that she was gonna send me some information to my email.
Endurance sent me a blanket thing, like a booklet that they send to everybody. I expected it to tell me what my coverage is, but nothing was specified about what was going on with the account that I purchased. Also, I want a hard copy so I can read this myself and see what my account said. I don't want the generalized stuff that they give to anybody so they know what the program was about. I know what it's about. I saw the commercial and that's why I called. I'm quite disappointed in Endurance. As a matter of fact, I'm gonna call and see if I'd get my money back because I am done with them. I'd go to someone else. 'Cause this is for my mother's vehicle and I wanna make sure it's covered.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 22, 2023
Signing with Endurance was extremely easy. The rep was wonderful. I didn't have to do much else other than give him the information that he needed and he took care of everything else. That made it extremely fast. There was a certain amount of days he explained to me that the policy would start kicking in. That was the first question I asked them. I didn't wanna just rush into it and take it right in. It was one of the best experiences I've had through a customer support standpoint.
Darius, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed May 22, 2023
The sales rep and I had a smooth conversation. He sold me on the Endurance policy.
Thank you for your review, Monice. We will share this with our customer experience team to let them know how they're doing.
- The Endurance Team
Reviewed May 22, 2023
The people have been very helpful and positive. I had no issues with anybody that I had dealt with. However, they told me that most car dealerships use Endurance as a warranty to fix vehicles, which I would rather take my vehicle to the dealership. When I called and talked to the dealership about it after I signed up for the warranty, they told me they don't use them at all. They said they have issues with their service. The dealership warranties all of my stuff and provides me with all the services I need immediately. I don't have to wait. I’ve been using their insurance at first, and I was gonna go ahead and pay for theirs again, which I’d probably end up doing.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 22, 2023
I went through the quote and followed through all in the same call. The sign-up process was really easy. The rep was very personable and he worked to make sure that I understood all the clauses and everything that was in my policy. He also made sure that I didn't have any questions. He did the best that he could to get me the most eligibility and security for my policy possible, and I really appreciated that for the rate that he gave me. No company is perfect, but Endurance was close to it.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 21, 2023
My rep was very helpful. I was a little lost but she made me feel better.
Hi, Kelley. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed May 21, 2023
My rep was helpful and he answered all the questions I had. He explained how everything works. I'm satisfied with him. I had a pretty good experience with Endurance and I've recommended them to a couple of people.
Hi, Randy. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind. Thank you for recommending us!
- The Endurance Team
Reviewed May 21, 2023
My rep was very informative. I really appreciated his help. I initially called EasyCare because that's who my initial warranty was through when I bought the car, and that guy was very pushy. So, it's very nice when you talk to somebody that's understanding and helpful.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed May 21, 2023
My rep was phenomenal. He explained it al. I was so unsure and he said, "Well, if you don't like it, you can always get your money back." He went above and beyond for me.
Thank you so much for your 5-star review, Tiffany! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed May 21, 2023
I have Endurance and my dad has it too. It was referred by him and he usually makes good choices when it comes to insurance. Signing up went good but I wasn't made aware of the $20 activation fee that would come out along with the regular payment. The rep explained the policy well but she was explaining only the good parts. There was some kind of offer where I have to accept it while I'm on the phone with them. I couldn't hang up and think about it and call her back. I didn't like that part. I wanted to talk to my dad about it and I didn't get a chance to do any of that because I couldn't get off the phone with her.
We appreciate your feedback, Krista. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed May 21, 2023
Purchasing the warranty from Endurance went well but I still haven't received my policy. I was trying to get ahold of them.
Debra, please email us at feedback@endurancedirect.com and we will be happy to assist you.
You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
- The Endurance Team
Reviewed May 21, 2023
The lady took my payment and made me believe that I was in the Endurance Plus but it turned out that it as the basic version of the Endurance policy. Plus, I was promised to have in my email the details of my policy. What I got was the setup for the online payment and an email that said my policy is coming. But I've yet to see a copy of my policy and what the details of my policies are. Endurance has horrible customer service because they say one thing, and do another and don't follow through. The rep was very helpful, which was why I bought into the lie. Endurance also has weird hours. My boyfriend who also signed up with the policy had an issue and we were trying to get in contact with someone to help us out during the weekend. They don't work weekends. People's cars break down on the weekends too.
We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,- The Endurance Team
Reviewed May 21, 2023
The rep could tell from my tone of voice that I was already wanting the warranty and I didn't have any questions about it, so he just went through how things were gonna go and how the payment process works. The rep wanted me to pay the warranty for a year but still have the three-year coverage. He wanted me to do 125 a month for the three years but I couldn’t do that and he said we could do 119. So, that was easy to be able to figure out what I could afford. I was told that I should get the app and put all my mileage and VIN number in there, and it's a better experience. Everything is digital now but a lot of people still don't have internet or apps on their phone. It would be nice though to have a mailer that Endurance could send out so you could fill things out that way.
Hi, Rachel. Thanks so much for taking the time to write us a review!
- The Endurance Team
Reviewed May 21, 2023
The signup process with Endurance was very simple and the rep was very knowledgeable about what was going on with anything I asked him.
Hi, Craig. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed May 21, 2023
Signing up with Endurance was super easy. The rep was super friendly and answered all the questions I had. I had a lot of questions about the policy so he walked me through each of the policies to make sure I knew what I was getting. He offered a few different packages but I did some of my research ahead of time, so I already knew going in what I wanted. I chose the smallest package for what I need. But he was still helpful in helping me figure out how the process works.
Hi, Robert. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 21, 2023
The rep was very thorough. We spent over an hour on the phone. He answered all my questions. But the cost of their warranty is more than the previous insurance I had.
We appreciate your feedback, Shelby! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 21, 2023
The rep who took care of me was nice and she helped me out. But they gave me a price and then it went up. It was only a month's difference but it is what it is.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 21, 2023
The experience with Endurance was alright. I signed up with them online and I had no problem. Somebody called me back and went over a quote and what coverage I could get.
Hi, Terry. Thank you so much for your review!
- The Endurance Team
Reviewed May 21, 2023
I called Endurance and they gave me a good quote. Signing up with them was great. I'm happy with Endurance.
Thank you for leaving a 5-star review, Nicholas. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 20, 2023
When I talked to the lady, I liked the stuff that she was telling me. Also, the pricing was fair. So far, my experience is all right. I'm just still waiting on the paperwork and my cards from them.
Hi, Durand. Thanks so much for taking the time to write us a review! To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed May 20, 2023
Getting signed up with Endurance was easy. I was impressed with the knowledge of the person that I spoke with.
Thank you so much for your 5-star review, Calvin! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed May 20, 2023
Endurance is a little bit more expensive than the other people I had, but they have more stuff to go with. The sign up process was pretty easy. I did it all over the phone. The rep that I talked to was great. She told me everything that was covered and sent me the email of everything that was covered. It went real smooth.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 20, 2023
My first bill was $219. There was so much other stuff going on that I didn't recall how long I had to have it enforced before I could use the policy. But the guy I talked to at customer service said that he would take that off and drop it down to $147 a month and waive this next month's payment because right now, I'm in the middle of a financial hardship and I don't know if I'm gonna be able to keep it.
Signing up with Endurance was pretty good because the rep seemed like he was upfront with it. But it's hard for the customer to keep up with what they're saying and what the coverages are. I was hoping that I could get coverage on my car, but I gotta wait 1,000 miles. It might take me about eight months to put 1,000 miles on my car.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 20, 2023
The guy that I talked to was really friendly. He walked me through what Endurance covered and how much the policy was. He also gave me a discount. The policy was within our budget. It covered a lot of things.
Hi, Ashley. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!
- The Endurance Team
Reviewed May 20, 2023
It was easy to sign up with Endurance Auto Warranty. I liked that I could back out anytime. However, it could have been more thorough afterwards. I found out there was another section that I would like to have that covered electronics, but they didn't say anything about that. Also, I have to wait 30 days, or it's 1,000 miles. But it's fair.
Hi, Jeff. Your feedback is highly appreciated. Thank you so much for the stellar rating!
- The Endurance Team
Reviewed May 20, 2023
The signing-up process was good. But it was a bit aggressive, especially just with asking simple questions. It was almost as if any and all feedback from the client was to be squashed, which I even told the guy one time, "I called you guys with the intention of buying the warranty and I still intend to. But if you talk to me like a child one more time, I'm gonna hang up the phone with you." He straightened up after that. We ended the call very cordially. I bought the warranty. The company's reputation speaks for itself. So, the process was smooth.
The hard-line part of it was over the top. I get that these guys probably talk to dozens of people and some people probably waste their time and spin their wheels. So, they probably try to get as many calls as they can and close deals. If I had been a snowflake, I would have been very offended and ended the call. But I'm not and I had an end game in mind to get through the process. So, I stuck in there. That was the only part of it that wasn't pleasant.
I told the guy point-blank, "If you ever come to Houston, I'm gonna put you on my sales team." Because he was driven, focused, and professional. He was a hammer and everything he saw looked like a nail. He was well-spoken, and he knew the product backward and forward. I got the most comprehensive one coverage. Endurance Auto Warranty said it was 30 days or a certain number of miles before the coverage would kick in. But the way I interpret it was I couldn't buy the car and come to a week later and say, "Hey, I got a claim." But they were thorough. They took care of business.
Hi, Gary. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 20, 2023
I have two vehicles insured with Endurance. Their customer service rep did such a good job. I was impressed with the way she was breaking things down. She knew how to explain things so that I could understand them so I didn't feel any kind of pressure. She reiterated several times that it was no pressure. If I wanted it, that’s okay. If I didn't, there were no hard feelings. It was super easy to get signed up. They take care of everything.
Thank you so much for your 5-star review, Adrian! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed May 19, 2023
There's very little that's not covered with Endurance. Just negotiate until you're satisfied with what you're getting. I didn't like the price they were offering, and they didn't like the price I was offering.
Hi, Tim. Your feedback is highly appreciated.If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 19, 2023
Endurance asked me some questions. They asked me the mileage on my vehicles, and the VIN number on them. I hoped I would get some paperwork and a card I could carry in my wallet. I haven't got anything. Endurance told me they would put it in the mail to me and send an email. I said I'd rather have it in the mail. I'm waiting for them to get it together. If they don't, I would have to cancel.
Hi James, we're sorry to hear you haven't received a copy of your policy yet. Please reach out to us at feedback@endurancedirect.com and our team will be more than happy to assist you!
Thank you,- The Endurance Team
Reviewed May 19, 2023
The sign-up process was pretty good. The lady we talked to, did a very good job. She explained to us the different packages and what they would cover. She did that well. I explained to her my basic concerns, which were for the major systems in the car, including the electronics, the engine emission, and the air conditioning. I wanted those covered and my wife wanted a few other things covered and we got the package we got. I appreciate the 30-day waiting period.
But for some reason, the initial information after we signed up did not come through on the email. We use my wife's email because she's the financial person in the household and she didn't get it. We called a week ago and she finally got the policy sent by email. When you spend that kind of money, you want something in hand. It's the satisfaction of having bought something and having it in hand. Even an introductory folder that has a basic outline would be better than what we had. But it's 39 pages so I can understand why they don't wanna send it by snail mail. It would cost a fortune.
We appreciate your feedback and understanding, Peter! You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 19, 2023
The customer service was pretty good. There are a lot of things that they cover on your car and they have different levels of policies.
Hi, Anthea. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 18, 2023
My plan covers the transmission except wheels and maintenance. They have good rates.
Thanks for the stellar rating, Ekham!
- The Endurance Team
Reviewed May 18, 2023
The Endurance rep was very helpful. She answered a bunch of my questions. She's very professional. The only thing is what she quoted me and what paperwork I got are two different things. She quoted me $3,700 and I got a paper in on the insurance thing for $4,100. I just haven't called them yet. Other than that, it was a great experience.
Hi, Desmond. Your feedback is highly appreciated. We'd like to apologize for the confusion between the two quotes. When time allows, please give us a call, and we will be happy to sort everything out!
- The Endurance Team
Reviewed May 18, 2023
I haven't been that long with Endurance but they were supposed to send me something in the mail, and that never happened but so far, so good. I like the coverage on the powertrain all the way to the back of the vehicle. The way they explained it is that it covers everything including the electronics. The representative was very polite. Every question I had, she answered. I was checking with a lot of other people, but she made me feel more comfortable to go with Endurance.
Hi, Ben. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed May 18, 2023
The signup was smooth and they told me everything I need to know. I was generally looking for something that pretty much covered everything, every type of problem or issue, and the package I was presented with was great. It was like 500 to sign up and they gave an extra $300 discount for signing up the same day. Also, they do special deals on oil changes.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 18, 2023
The rep was great. He was super helpful, thorough and had all the questions answered. There was a little discrepancy with what I was seeing online versus what he was quoting me, and we ended up finding out that it was because the online quote that I had had less mileage than the one that he was offering. It was still a five-year coverage, but it was only 30,000 miles instead or instead of 50,000 miles. I went with the longer mileage, and I'm very satisfied, but that could change. I haven't had to go through a claim process yet.
Hi, Demosthenis. We’re so happy to hear you had a great experience with our customer service team and that they were able to resolve the discrepancy! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 18, 2023
Purchasing the coverage was straightforward and the options were good. I appreciate Endurance. However, overall with insurance, I've heard horror stories about people getting things approved. It's a warranty and they felt as though it should have been covered and it wasn't. That's my only fear.
Thank you for leaving us a rating, Tony! We're sorry to hear about your concerns, and would like to assure you that we pay for all covered car repairs. Understanding what your policy does and doesn't cover is essential. If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 18, 2023
The reps were wonderful. I put the paperwork in online. Within 15 minutes, I had a call on a Sunday. Any questions I had, they had answers. The warranty gives peace of mind.
Hi, Ashley. Thank you so much for rating your experience with us so highly!
- The Endurance Team
Reviewed May 17, 2023
Endurance Auto Warranty's rep told me the deals, and they worked with me on it. We got the payments right for me. But I didn't know if I need to activate it to get service. I still haven't got an account number. I downloaded this app, and they told me to go to it. I tried to get into it. I put my email in and it told me I didn't have an account with that email. The rep told me he would resend. I got this message, but I don't know what to send. The message he sent was the same one as the first one. But I didn't see an account number. But the salesman was straightforward with everything, and I appreciated that.
Hi, Melvin. We're happy to see that you had a 5-Star experience! If you still need help accessing your account info, please email us at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed May 17, 2023
The rep was very, very pleasant when I was signing up. The only thing they asked for was the mileage on my car. They didn't make the process hard at all. I asked them to send me a card. But I still have not received the card in the mail or anything written about what it actually covers.
Hi, Louise. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us.
To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed May 17, 2023
When I signed up with them, it was fruitful and painless. It didn't take very long to get me signed up. They explained everything to me and went overall the different coverages. They let me know about everything that I was covered with and was not covered for.
Luis, thank you for the wonderful review and for sharing your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed May 17, 2023
The sign-up process was easy. I understood it all and we were done in 15 minutes.
Glad to know that you had a great sign-up experience, Eugene!
- The Endurance Team
Reviewed May 17, 2023
Signing up with Endurance Auto Warranty was nice and easy. I asked if my contract would cover everything in my vehicle and the rep told me it would. She also said I would have to wait 30 days to do a claim if anything should go wrong. And the only reason for that is they would try to see if something was wrong with the car, and I took out some extended warranty to get it fixed.
Hi, Mary. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 17, 2023
The Endurance sales rep didn't take no for an answer. He was pushing and trying to get the best price for them and not for me. But so far, I have no problem. But I also haven't used it yet.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 17, 2023
Their reps were nice and amicable. But the price was a little high.
We appreciate your feedback, Michael. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed May 17, 2023
I was impressed with how quick and easy it was to get everything set up with Endurance. Their reps were knowledgeable. I'd tell others to get signed up with Endurance. It's a 123 process.
Thank you so much for your 5-star review about your sign-up experience, Fernando! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed May 16, 2023
The rep of Endurance was really polite and explained everything to me. She answered all my questions.
Hi, Florence. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed May 16, 2023
The sign-up process was a little bit misleading because I thought that the hybrid battery would be covered and then I found out later that it's not. I was gonna cancel so Endurance lowered the payment and I decided to keep the warranty. They should make sure the customer knows exactly what they cover. Also, I've had to make several phone calls in order to get the correct payment on the invoice and I still have not received a corrected invoice.
At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed May 16, 2023
Endurance seemed like they were the best by the reviews that I read. Signing up was good and painless. We took a couple of days and got back to the rep.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 16, 2023
The sign-up process with Endurance was smooth. I called and a gentleman answered the phone. He broke down the plans to me. He was friendly and followed through.
Hi, Latonya. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
- The Endurance Team
Reviewed May 16, 2023
I did an inquiry online and did it after hours. Then, someone called me on a Sunday afternoon and went through the process with me. I signed up right over the phone and it was very simple. The rep was very personable and she provided me with her information so that if I get another vehicle, I could contact her directly instead of having to go through the whole process. It's been smooth sailing and in the case that I have to use it, it seems like it's a fairly easy process.
Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a customer for many years to come and to providing yu with excellent service.
- The Endurance Team
Reviewed May 15, 2023
If I could give 0 stars I would! Never had such a horrible experience before. I’m shook. I asked a thousand questions, all the right questions. Everything sounded good. Paid almost 400 to get it started plus the first month payment. This was almost two years ago. Moving forward to today I made my first claim just to find out they lied about everything they initially told me in the beginning coming out my pocket $600 for repairs that were “covered”. They only cover up to a certain amount but won't tell you that till the end. Had to pay my own inspection fee. Had my car at the shop 7am-till closing 4:50pm.
Communication was on point until it’s time to approve things. They finally approved the inspection at CLOSING TIME even though I talked to them 3 times that morning about the claim and everything was “moving along smoothly” so I had to pay otherwise they wouldn’t release my car until Endurance responded back saying they approved it. Somehow this is my fault and there’s nothing they could do about it. I would highly not recommend them to anybody and I told everybody I did recommend them to end their policy. They will never get another $1 out of us. Worse company ever. THIS COMPANY IS LITERALLY A SCAM. I'M FILING A COMPLAINT.
We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,- The Endurance Team
Reviewed May 15, 2023
They give you that little bit of a hard sell. After they explained everything, they said, "We can only hold this great price today." But with bringing in the car, the service was never a problem.
If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 15, 2023
I had my own used car lot and I used to provide the Endurance coverage for cars that I sold. I was familiar with their customer service for people who would have car problems down the road. When I looked it up and they're still on business, I gave them a chance. I got it for my wife’s daily car. They offered towing and roadside assistance. If she was ever to be hit in a car accident and the car was totaled, it was $1,000 to help her recover and a rental car, which is really nice. I thought it would be perfect for my wife to give her some security and feel safe.
The sales rep pressured me a little bit because I said I wanted to just kind of get a price and he told me to at least sign, get the ball rolling, and the price was going to go up if I call back. But he reassured me that if I found somewhere better and I thought that I wasn't going to use Endurance, for some reason, I could cancel it at any time within the first 30 days. My wife was upset because of the price but I explained all the options Endurance was giving us. It's a $100 deductible for any kind of problem, whether it's air conditioning, check engine light, or wheel bearing.
Hi, Nicholas. We are incredibly grateful that you took the time to leave us a 5-Star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 15, 2023
Endurance's sign-up process was good and easy. I like that they cover the transmission. I have the Superior Plan, and they cover CVT transmissions, which is the reason I chose them. They cover everything in the car besides maintenance. They cover the costly things like brakes, transmission, and gasket. I also like the affordability. You only have to pay a $100 deductible, which is good because I drive for a living. It was a good experience. The representative was the one who suggested I choose the Supreme deal. She offered me a first-time buyer's deal. She got my car details and told me it was going to be the best fit for me. She did well at her job.
Hi, Marcus. We're happy to hear that our team provided you with excellent customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind and are glad we can do so for you through coverage with our Superior plan!
- The Endurance Team
Reviewed May 15, 2023
The rep from Endurance was very friendly. We had some stuff in common and it was like talking to a neighbor. The signup process was nice and easy.
Hi, Bucky. We’re so glad to hear you had a quick and easy sign-up experience and are grateful to have you as a part of the Endurance family! We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed May 14, 2023
I talked to one specific lady multiple times and I was able to reach her throughout the whole process. She was very helpful, explained everything very thoroughly and made sure I was comfortable. I had lots of questions because I had to reach out to my wife and back and forth and she took care of everything that I needed. So, it was a very good experience. The claims process was explained during the process of me signing with Endurance and they also sent over a link via email and through the post with the information to get a claim started. The reviews said that there was no hassle as far as getting claims taken care of and you're able to reach somebody personally. You aren't talking to a robot all the time. Everybody was saying Endurance is a great company, which led me to believe that they're gonna take care of the stuff that we needed to do.
Hi, Ryan. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 14, 2023
The guy I signed up was really nice. They explained the warranty and they were easy to deal with. I gave them a credit card number over the phone for the deposit and I got my package a week after that. Give them a try.
Hi, Tony. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed May 14, 2023
Signing up was easy peasy and they gave a good price. The reps were a little slow but once in contact, they were inquisitive and asked all the questions that needed to be asked. My warranty covers my car front to back besides wear and tear items.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 14, 2023
I used Endurance previously for a 2013 Sentra. However, when my transmission blew, I didn't realize that the tire people had put on slightly undersized tires, which voided my warranty. So, I was rather pissed about that in general, but I couldn't blame Endurance. I blamed the guys that put the tires on my car. So, once I got a 2015 Sentra with 90,000 miles, I gave Endurance my money because it ultimately wasn't their fault. I wouldn't have gone back to them if they flat out screwed me over.
The rep’s knowledge was good because I had some outside-the-box questions that wasn't just normal stuff and she answered it quite well. I have a metal bar that goes across the underside of the car to make it stronger, like a subframe connector and I asked her if that was going to invalidate my warranty in any way, shape, or form. She said no. I did that to make sure I was covered. Plus, it seems obvious it's just a bar in the middle. If you've had a trailer hitch forever, you're not thinking directly about it. But in the contract, it doesn't come out and say that you're gonna pay more if you had one. The representative asked all of those questions. So, she was forthcoming about it, even though the contract doesn't throw it in your face.
Thank you for the 5-star rating, Timothy!
- The Endurance Team
Reviewed May 13, 2023
Endurance contacted me and told me about what the warranty covered and I liked it. There were three different packages I qualified for and I chose the one that was suitable for my price. The rep answered all questions. He knew all the information about it. So it was very good. Endurance is a very good company. It's easy to apply and you get great coverage.
Hi, Davon. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 13, 2023
The sign-up process was pretty good. It was easy to start. There was low level of paperwork. Mostly, everything was done on the phone. I was satisfied. It was a good experience. But they should show me my warranty on what's all in there in the warranty so I have it on paperwork. They should send me something in the mail.
Hi Don, thank you for your feedback. You should have received a copy of your policy via email for you to review and keep. You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
- The Endurance Team
Reviewed May 13, 2023
The rep was very professional and honest during the sign up. I wanted to know if they had anything that will require paperwork, a hard copy of the policy and that I wanted to get a copy of the policy. He said that it was mostly digital and that he can send it to me, but it would have to be downloaded. I have it, but I can't download it. I don't know why. So I'll just figure it out some kind of way.
Thank you so much for your 5-star review, Thomas! If you still need help getting a copy of your policy, please email us at feedback@endurancedirect.com.
- The Endurance Team
Reviewed May 13, 2023
Endurance should improve their layout. The price wasn't even laid out there, even the discount to know exactly what was the price before the discount. I didn't even know how much the whole total was until I was finished, but I still didn't know if the discount was applied to it. If anyone is thinking of going with them, they have to ask more questions. Their price can also be a little better. But they are cheaper than what I had with my auto policy and they sound a little reasonable.
We appreciate your feedback, Sharicka. Policy prices fluctuate depending on your vehicle's make, model, year, and mileage which is why they are not listed right away.
Thank you,- The Endurance Team
Reviewed May 13, 2023
The signup process was quick and easy. Endurance took my payment with no problem. When I wanted to have my tires checked, I spoke with a representative and she told me that I could submit a claim about getting my tires taken a look at or changed if necessary. However, when I talked to the dealership about it, they said it is difficult to deal with Endurance so I didn't get it done. The dealership told me that they were still trying to get their money from another claim with Endurance. They didn't seem too pleased about dealing with the situation. So, I didn't bother to say any more to them about it because I didn't feel like going through all of that.
I also called about the brakes and rotors on my car. I was told that the brakes and rotors were not covered, which was part of the frustration that I had because my car is new. It was supposed to be a Toyota-certified new car that I purchased in November of last year. Toyota wasn't covering the brakes also which meant I had to come out of my pocket yesterday with $1,500 to cover the brakes, rotors and some other issues.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 13, 2023
Everybody I've talked to at Endurance has been very cooperative. The one who signed me up was very nice and he explained everything to me. I was really frazzled and this gentleman was very helpful. Also, with Endurance, you pay and they give you a quote, then you have the option of breaking it down or paying the whole thing, and I liked paying the whole thing.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.
- The Endurance Team
Reviewed May 13, 2023
Sometimes you make a call on to some of these internet companies and they're so busy that they can't get back to you. But Endurance's reps were very responsive and their terms were favorable. The price was competitive, too.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 13, 2023
I had to ask Endurance's rep more questions on the information he gave me. I asked if the warranty covers transmission or engine because that's my main concern since I have an older car. At first, he said, “Not every single piece but, mostly, yes.” So, he was confusing me. But at the end, he said that everything's covered, so I didn't have to worry if he confused me earlier. Also, I never received anything by mail or email welcoming me or giving me information or paper saying my car is covered. It's been a couple of weeks and the follow-up hasn't really been there. But other than that, the experience was good.
Gabriel, thank you for the review and positive rating. We're sorry to hear about the confusion regarding your policy and that you have not received your policy info. When time allows, please send us an email at feedback@endurancedirect.com and our team will be more than happy to assist you!
Thank you,- The Endurance Team
Reviewed May 13, 2023
The rep explained everything thoroughly. The only things that Endurance Auto Warranty covers are repairs, not maintenance stuff. That was crystal clear. If I could get the cost any lower, that would be ideal. But I'm sure with lowering it, that means less coverage. It's almost risky to take my car in if I needed to get any repairs because from what I've been told like the dealership has to call Endurance and Endurance has to approve things. But if they don't approve things I have to pay out of pocket.
I asked for clarification a few days ago because I wanted to know exactly what was covered. And even me taking my car in for a diagnostic, just to find out if and what is wrong with my car, like that would cost me a bit out of pocket. So, I wanted to call Endurance and see if I needed to take my car in, would that even be covered. And they said they don't know. It's a fifty-fifty shot here.
I would have to take it into the dealershi and we have to call to see if it's approved as far as getting covered by Endurance. And Endurance wouldn't know until the dealership calls them. So, I could come out with a $500 fee that I'd have to pay my dealership or I could just pay the deductible. There's a big difference between those two. That's the only thing that concerns me. It's either yes or it wouldn't at all. But I liked the prices and what Endurance could cover.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 13, 2023
I saw from people's experience with Endurance Auto Warranty that it's a good security to have. Signing up with them was very easy. At first, I wasn't sure if it was legitimate because so much went on. But the reps were pleasant, they gave good information, told us exactly about the product, and what I would receive. I thought I would receive it online, but Endurance said they would mail it.
Hi, Cherelle. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed May 13, 2023
The customer service was great. They explained the process in detail and answered every question I had. I like that Endurance is insured and there's no middleman with them. My dealer takes them and they never had an issue with them.
Hi, Donnell. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 13, 2023
I called Endurance and what I heard was good. The rep made very clear what we were getting, what it covered, what it took to get it and what our payments were gonna be. He covered everything very thoroughly. I wasn't confused or overwhelmed. It was very simple.
Hi, Deena. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.
- The Endurance Team
Reviewed May 13, 2023
When I met with the Endurance sales rep, it was a no pressure sale. She told me about what Endurance offered. She let me know that all of their claims are taken care of in-house. That was the thing that was important to me when she said that it's not contracted out. She answered all of my questions. She was very thorough. It was a very pleasant experience compared to what I had experienced in the past. She gave me the cost of 190.42 to activate my coverage for the first month, $170.42 a month for 30 months, and the last 30 months are free. I received my documentation after 72 hours. Another thing that I like is they don't use aftermarket parts. They use the original parts. If you use the aftermarket part, eventually you're gonna have to replace it again versus using an original part which will last longer. I already talked to my step mom and told her to call Endurance.
Hi, Chris. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 13, 2023
I called and told them what I wanted. They were pretty helpful, knowledgeable, and signed me up pretty quickly.
Hi, Mario. We are delighted that you had a great sign-up experience with us. Thank you for taking the time to rate us!
- The Endurance Team
Reviewed May 13, 2023
Endurance chose a plan for me and I signed up with them for like a month. If I didn't like anything about them, they would offer me my $100 back. There’s so much that my plan covers and I was kinda skeptical. I was gonna cancel because I heard so many bad reviews about them. They haven't been paying out and there is a lot of clause.
I called to cancel and they connected me with someone to try to keep me. I told them all the problems that I had seen online and he went into details and told me to make sure that I keep my service record and keep up the maintenance on my vehicle because that's some of the problems why they haven't been paying out claims. I'm gonna give them a try for a few months. Also, the signing up process was fairly quick and easy. The only thing is understanding what is covered and what is not covered. They do not tell you about the service records that you need to keep up with your vehicle in order for them to pay out. That is misleading.
Hi, Teisha. Thank you for the review, and apologies for any confusion surrounding your policy. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed May 13, 2023
Signing up with them was very easy.
Thanks for the stellar rating, Wendy! We're glad to hear you had a great sign up experience.
- The Endurance Team
Reviewed May 13, 2023
Their price was decent and everything was fine when I purchased Endurance.
Thank you for the review, Manuel.
- The Endurance Team
Reviewed May 13, 2023
I asked the rep if everything was covered from electronics to engine and transmission. And she said, “Absolutely.” It covers bumper to bumper which is what we need. The only thing that wasn't covered was preventative maintenance, which are oil changes, brakes, tires, which I understand. I could show up at the dealer and the dealer could take care of any repairs just by calling Endurance. And it's a straightforward process, which is also what I want. I'd recommend Endurance 100%.
Thank you for leaving a 5-star review, David. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 12, 2023
The lady I deal with at customer service said that Endurance Auto Warranty was good to work with out of all the warranties. Also, they were cheaper. I filed the claim because my car got stolen. Endurance requested certain documents. I sent over the police report number. The rep emailed me back and said she needed things. But I don't know how I would send pages of a police report to her. But I have total loss protection on the warranty which is up to $1,000. And when I get a new car, I would activate Endurance through the new car too.
Hi Brandon, We're sorry to hear your vehicle was stolen. Our team will be more than happy to assist you in moving this process forward. Wehn time allows, please email us at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 12, 2023
Endurance seemed to fit the bill for the warranty I needed for my F350 dually diesel. I did a claim for a front-end suspension and I was expecting them to cover more of the cost, but they covered probably 50% of the cost. I thought there was just a deductible but that didn’t seem to be correct. It seems like it's only a percentage. But it worked to a degree. The bill was $2,000 bill and I had to pay 700 something of it. The car was in the shop for a few days. Endurance got the claim approved pretty quickly. All in all, Endurance is expensive but satisfactory for what it covers.
If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 12, 2023
There was a a lot of stuff that Endurance wouldn't cover which are part of my package deal. The Kia service center had to negotiate a deal with them. That was messed up 'cause I still wound up coming out of my pocket. When I spoke to them, they were rude but I dealt with it. They took care of part of the cost. I'm not satisfied.
Don't expect them to cover everything 'cause they're gonna say, they don't cover this and that. When my back cranks were out, they told me that wasn't a major electrical problem. I still had to come 400 and something dollars out of my pocket. They didn't give me that back.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 12, 2023
The reps were super helpful. I've had to use the warranty and get my driveshaft replaced. That was a super easy experience for us. All I had to do was take my vehicle to the repair shop and let them know who the warranty service was. Between those two, my vehicle got taken care of. I'm super satisfied. If you need a warranty, go ahead with Endurance.
Hi, Lauren. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed May 12, 2023
I called Endurance yesterday to cancel because I'm not really happy with them. I signed up about a month ago, and I have yet to receive anything in the mail as far as an information packet or anything that outlines what they do. I haven't used them yet because you have to wait 30 days before you can use them and not having a packet, I have no idea what is covered and what isn't. The lady I dealt with was like, “Well, we sent an email.” I don't want an email. I've got my phone, and I can't print it off. The same day as I got signed up for Endurance, I got a call from a company called CARCHEX and I signed up with them. They were cheaper and in a week and a half, I got the information packet. I have received jack squat from Endurance. So, I had to request the information and the lady said it should take two weeks. It doesn't take two weeks to send it. You can send it from God and it doesn’t take two weeks to get here.
I was like, “That's insane. All right. I'll tell you what. I will wait until I get that back before I cancel. I'll review it, and then I will compare it against the other one and see which is best for me.” Endurance is about twice as much as the other company, so I was like, “All right. Well, I'll give it a chance. I'll give it a read and see what you offer.” I went online and saw the number of complaints in the last three years for Endurance, and it’s unbelievable.
As far as the reps at Endurance, the first person that I talked with when I initially signed up was pretty cool. I have notes on my conversation. I take pretty diligent notes on everything. It outlines a synopsis of the conversation. He was polite so I felt relatively comfortable with him. Yesterday when I called, it took three different people I was transferred to before I finally got a representative to talk to about canceling. She was pretty helpful. She was polite, checked on some things, and said she would send out the information packet.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 12, 2023
Some electronic parts went bad at the car. However, Endurance couldn't find a piece. I was inconvenienced for at least seven days. They only paid $30 of the rent-a-car. Endurance had one young lady that helped me out. I forwarded all my paperwork to her. She made sure the paperwork went straight through. But I don't like how the company has the setup. Once they get a claim, it takes 48 hours for them to come and look at it. I have to wait and get a rental car. So, the rental car went up to $800 because they had to order the piece, but it was on backorder. So, after this contract is up, I will go to another warranty company. I'm dissatisfied.
We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,- The Endurance Team


