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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 65 Reviews 12435 - 12635
    Sales & MarketingStaff

    Reviewed Nov. 17, 2020

    I spoke to two people. They were both kind and pleasant. They exhibited patience and understanding. This was one of the best experiences I’ve had with a sales department. They did not pressure me in any way like many companies do. They answered my questions in a nonjudgmental way.

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    CoverageSales & MarketingPriceStaffBillingRates

    Reviewed Nov. 17, 2020

    I have a 2013 Suburban with less than 200,000 miles. I saw the Endurance advertisement on television and I thought it was time I signed up. I just want it in case something happens down the road. Everyone was very professional and helped me get it done. I just wish they would lower the price. I told them that I would not submit a credit card for payment. I would have my bank send the payments since they do all my payments for me. They were accommodating with that. I'm perfectly satisfied to this point.

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    CoverageTechSales & MarketingStaff

    Reviewed Nov. 17, 2020

    The vehicle was getting to a point where it's a little bit older. I wanted something to protect it as it's something we'd like to pass down to the kids one day. My mechanic had good things to say about Endurance and I happened to hear an ad one day. They seem like a solid company. I bought the policy and they seemed knowledgeable. They kind of ran me through what was covered and what wasn't. It was pretty straightforward.

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    Reviewed Nov. 17, 2020

    It was a good experience with Endurance. I have no complaints.

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    Refunds & PayoutsStaffRates

    Reviewed Nov. 17, 2020

    I was referred to Endurance through one of my friends. I did my research on it and I was pleased with it. They were very helpful and very thorough about the warranty package. They made sure they gave me a good deal on it. The rate is reasonable and they’re flexible with information that you need. Paying for it is very straightforward too.

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2020

    I was very satisfied with Mr. Brandon ** quick and efficient resolution to my question. I experienced no delay and he was extremely courteous and knowledgeable. The way he handled my question made me feel appreciated. Thanks again Mr. **.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2020

    I signed up with Endurance because I heard good things about it. I googled it after this girl was talking about it. She looks for the best bang for their buck and efficiency. When she said she had Endurance, I felt that that was somewhere I needed to look at. I decided a few weeks later to do that for my car 'cause it's getting older. The rep gave me the information I needed and I wish I would have signed up sooner. But it was a little fast for me. There are a few people like me that need a little bit more time understanding and explaining. I would like for Endurance to send me some hard copy of the details. I look at emails but I'd rather have a hard copy so I can sit there and look at it rather than look on a computer screen.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 16, 2020

    They were friendly upfront. However, it was disappointing that I got the letter saying they were gonna take money out of my account but I didn't get the product information on the product I was buying. I was at day 26 of my 30-day intro and I hadn't received the details of the contract so I could review them so I decided to cancel. When I called in to cancel, they talked me into waiting and they would send them to me electronically. I reviewed in the next two days and I saw that it wasn't the product that I wanted so I did cancel the program before my 30 days was up.

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    CoveragePriceRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 16, 2020

    I’ve had used vehicles in the past and I know it can be quite expensive when items need to be replaced. With the COVID-19 pandemic still in effect, funds are limited so if my vehicle breaks down, I'm not gonna be able to fix it. It’s very important to have extended warranty nowadays. My sister had to have work done to her 2015 Dilago with 70,000 miles on it. She could have easily come out of pocket about $5,000 but she said the deductible was 100 or 250. I had Endurance before and they were the only company that would give me an extended warranty with a high mileage on my vehicle. I got them again for my 2002 Chevy Suburban with roughly 199,500 miles and the rep was very knowledgeable and answered all my questions.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2020

    I had an extended warranty and was out in January. I was deciding about getting another one and Endurance kind of talked me into getting it. It was fine with their rep and I have no complaints with them but I decided I didn't want the warranty. I canceled it a couple of days ago and it was easy. It took the rep 15 to 40 minutes to get it done. He tried to talk me into not canceling, which I expected, but he realized that I made my mind up and he wasn't rude.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2020

    Endurance has been amazing. When I called to purchase the warranty, they didn't give me any trouble. They explained all the benefits and did everything they could do.

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    CoverageTech

    Reviewed Nov. 15, 2020

    Purchased a auto warranty in 2015. After almost 5 years I attempted to make a claim and was denied. I was told that the part was covered but it was too old. My contract coverage was for 180000 miles. My truck is at 152000 miles. So they do not cover parts that are too old even though they fall within the covered time and miles. I would never recommend this company. I am currently seeking a lawyer for fraud.

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    CoverageStaff

    Reviewed Nov. 15, 2020

    Nobody wanted to give me the coverage that I was looking for but Endurance took me in and I appreciate it. The guys that I had working with me towards the end were nice people. I enjoyed working with them. They were good to me. I look forward into letting Endurance take care of my vehicle. It’s a good service.

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    Customer ServiceStaffBilling

    Reviewed Nov. 15, 2020

    I submitted my information online with Endurance then they called me back. I applied over the phone and got the warranty in July. Then we got the pandemc and we fell behind on our bills. I gave their rep two postdated checks for one payment then they took the 127 just recently.

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    Customer ServiceTechStaff

    Reviewed Nov. 15, 2020

    I bought a car. A friend of mine recommended Endurance as a warranty provider. The experience of signing up with them was easy. I called in and was trying to get a contract, a written thing that I can look at and see what I got in the contract. But I haven’t gotten that yet. The rep said she’s gonna e-mail it to me.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 15, 2020

    My extended warranty had already expired and I was looking to renew it but it was a little too expensive. I had a friend who had a really good experience with Endurance and told me about them. I heard good stuff about them. I called to get an estimate and the gentleman who helped me out, AJ, was very helpful. He gave me a quote lower than whatever other warranties were quoting me so I went with them.

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    StaffBilling

    Reviewed Nov. 14, 2020

    They were all friendly and what they were saying sounded like a very good deal. The payment is kinda high but with the service that I'm getting, I just let it go when it automatically comes out of my bank account.

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    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Nov. 14, 2020

    My car is a 2008 Mercedes and we thought we might need to get an extended warranty on it. The Endurance rep explained the coverage and gave us a plan that was a little bit more in our price range. He explained how long we should wait and all that. I hope that this is gonna be a good experience and not a bad one.

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    StaffBilling

    Reviewed Nov. 14, 2020

    The rep was great. I paid the down payment which was really easy. It was on a credit card. It was a good experience with Endurance.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 14, 2020

    The purchasing process at Endurance was pretty smooth. I put information into a bot online. I received a phone call from an actual person, about 15 minutes later. The rep of Endurance was polite, knowledgeable and explained a lot of things. The guy told me what the different packages were and what I'm able to obtain and what the pricing was.

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    Customer ServiceBilling

    Reviewed Nov. 13, 2020

    I was completing my payments on my Dodge Durango 2014 and I wanted a warranty whenever I’ll need something fixed. I was searching online and went through different companies. When I called Endurance and talked with the man, it sounded like a pretty good plan. I went with them and everything was well done.

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    Customer ServiceCoveragePriceMaintenanceRates

    Reviewed Nov. 13, 2020

    My vehicle is getting older and it costs a lot of money to replace the transmission or motor. A gentleman called me from Endurance and he hit me with an offer I really couldn't refuse. I didn’t like how he was so pushy though. He kept dropping the price until I agreed. But I was glad he did it. I'd recommend a purchase with them.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffBillingRates

    Reviewed Nov. 13, 2020

    My truck is seven years old and I don't want to have to buy another one. I called Endurance and they gave me a price that I was pleasantly surprised about. Signing up was easy and the rep I worked with was Anthony. He said he was one of the supervisors and he was very knowledgeable, except for the one question that I had where he got me quickly in touch with someone who knew the answer. He was super and he did a great job of explaining things. I also really didn't feel any pressure coming from him. The information, the coverage, and the price to me were well worth it.

    At the moment, I'm still in the period between when I signed up and the warranty takes over. That's 30 days and 1,000 miles. But initially, I went with them because their commercials were reasonable. Some of the commercials were quiet and the CarShield commercials made me think that they were trying too hard to sell me insurance. I also especially liked the fact that, according to what I was told, Endurance is an insurance company and some of the others were just brokers. I'd rather deal with the actual people that are going to be paying the bills than just have them sell my policy to the highest bidder.

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    Customer ServiceCoverageTechPriceStaffBillingRates

    Reviewed Nov. 13, 2020

    I liked the coverage that Endurance was able to give me for the price. I researched five or six companies and Endurance was the first one that I called. It was the platform which I was gonna base the rest of them on and the other companies couldn't really match them. The reps at Endurance were very informative, very nice and very professional. I had a couple of questions about it because I got a truck. There were different types of coverages and I was asking if I had to pay extra for modifications or not. They were very knowledgeable. They even set me up with auto draft so that way, whenever the next payment for the contract up, it's auto drafted.

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    CoverageStaffBilling

    Reviewed Nov. 13, 2020

    I wasn't getting a good job with CarShield, which made me decide to look into an auto warranty. The stuff that the rep said Endurance would cover was a lot better than what I had. So, it was an upgrade of what the whole coverage was. I did a debit card for the payment and they worked with me with that. So, it was easy.

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    CoverageRefunds & PayoutsStaffBilling

    Reviewed Nov. 12, 2020

    My hours have been cut due to the virus. And they showed true compassion in going above and beyond, to keep me insured and also as a customer. They adjusted my payments. And gave me an extra month to pay my bill. I really thought these days of truly helping others was over. Endurance has renewed my faith in my fellow man TRULY!!

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    Customer ServiceTechPriceStaffRates

    Reviewed Nov. 12, 2020

    I’m planning to keep my car for the next five years or so so I was thinking it’s a smart move to have a warranty in it if it would breakdown down the road. I found good reviews on the net about Endurance so I went with them. Everything was good except the limit of liability. When I read the contract, I saw that the limit of liability should be equal to the market value of the car when you file the claims. It was not clear in the beginning. I did not understand it very well. It was also rough when I was buying the warranty ‘cause I feel like I didn’t get the fair rate in the beginning of it. The premium was a little bit over the average. I would have liked to have gotten lower rates.

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    Customer ServiceCoverageTechRefunds & PayoutsStaffTimeliness

    Reviewed Nov. 12, 2020

    My coverage expired and I looked into five companies. It was my communication with Endurance that led me to try them instead of the others. The reps did very well in explaining the coverage and then, they emailed me everything they said to me because I was still a little iffy. I got everything in writing in the mail the very next day. My mechanic, as well as Honda and BBB, said that Endurance was good to go. Somebody just lost their window and they had no extended warranty. They're paying out of pocket. So, having a warranty is absolutely necessary. I drive for a living and I recommended people at my job as well as my family to Endurance.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 12, 2020

    The customer service of Endurance was fine. They answered my questions to the best of their knowledge. I had no further questions once when I got off the phone with them. I felt comfortable with them once I asked my questions. When I bought the warranty, it was a smooth and quick transaction. Once all the information went through, there were no hang-ups. They also sent the information out in a timely manner, so I didn't have to call back.

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    CoverageStaffBilling

    Reviewed Nov. 12, 2020

    The cancelation policy that you can quit anytime and the monthly payments instead of all at once made me go with Endurance. The purchase was a great experience and the rep explained the coverage very well. I understood the pros and cons pretty well.

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    CoverageTechPricePunctuality & SpeedStaffBilling

    Reviewed Nov. 12, 2020

    I’m doing a lot of traveling for work and one of my buddies was doing the same thing. Endurance did kind of help him out so it was one of the reasons why I went ahead and bought the package. They were also one of the ones that kind of stood out to me. They had many benefits and the policy was very cheap. The rep, Leon, was great. I couldn’t pay everything right away. There was a $250 fee to sign up. I signed up for it on a Wednesday and he pushed the payment up for that Friday. It was a perfect experience. I had to use the policy today. I’ve been hauling a lot of equipment and things with my truck and it's saying something about the stability track. I’m still waiting to hear back from the dealer.

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    PriceRates

    Reviewed Nov. 11, 2020

    Endurance sounded like the best plan for the cheapest price. They gave me the information I needed right upfront and everything seems to be good.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffRates

    Reviewed Nov. 11, 2020

    I took out the warranty on my wife's car because I didn't want her to be stranded on the road. We bought the car, a 2010 Cadillac, because I researched consumers rating and read that they were right up around the top. This is the reason I went with endurance. Almost 3 years later, she had a problem with water leaking from somewhere. I checked all around the car and couldn't find any leaks. I also checked the oil to see if there was water in the crankcase. No water. When she took it to the mechanic, he couldn't find an exterior leak so figured it had to be the headmaster. When Endurance got the claim, they asked for the three previous oil changes and they would make a decision.

    In the meantime, they said they would have to send an inspector to look it over. When they finally got a decision, they denied the claim. This was 2 weeks later. In the meantime, we were without a car. When I finally got through to the company, I kept getting shuffled around to different people. Up to this time everyone was courteous. Then I was transferred to a supervisor, she couldn't make a decision on the problem. I was then transferred to her supervisor.

    This man was very rude and told me that it was denied because of a modification to the car and hadn't notified them. The modification was that I put tires on the car which were 1 size different. It was the first time I was told about the modification thing. He also said that I could pay $500.00 to put the modification on my policy. Of course he told me that it might not make any difference to the claim. I had been paying on this policy for about two years. I told him what he could do with the policy and I would personally spread the word about their ethics. I would advise anyone wanting to get a extended warranty on their car to get it from another company.

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    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed Nov. 11, 2020

    Their rep was very helpful and gave me a good price. It was easy to pay for the coverage but they charged me right away an $80 and a $20 and the policy was supposed to be 85 a month. He didn’t explain that too well.

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    Customer ServiceClaims HandlingCoverageRefunds & PayoutsStaff

    Reviewed Nov. 11, 2020

    I had recently purchased this luxury car and when I called they said it was out of warranty. I don't make a lot of money. So, having to pay for repairs out of pocket, for me, at the amount that I know I would have to pay, I needed something that would insure me comfortability to be able to make certain moves and not have to worry. I was doing research. When I finally broke down the top three of what I would go for, I called the companies and I would ask certain questions. Other companies would give me half-answers, as if they knew what they wanted to say, but just didn't wanna tell me. When I called Endurance the first time, the rep was very welcoming. Asking him every possible question that I could, he gave me a straight answer.

    When I first got my policy number, the last digit was off. When I called in to rectify it, they said they couldn't find my policy number. I got nervous. Even if I went to go file a claim, I wouldn't be able to find it because the digit was wrong. But the rep found it within 10 minutes. That was the only issue I've had. Other than that, everything was smooth sailing.

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    PriceStaff

    Reviewed Nov. 11, 2020

    An extended warranty is pretty valuable living up here in Alaska. Endurance's deductible is $100 and I liked what they offered with the extended warranty so I went with them. The rep was very pleasant.

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    CoveragePriceStaffBillingRates

    Reviewed Nov. 11, 2020

    I recently purchased a 2015 Audi and I wanted to protect myself since I was not the first owner of this car. Also, it's considered a luxury car, so I wanted to make sure I was covered for anything unexpected. The rep gave me the information and the pricing. I wanted to make sure that the policy of the warranty covered what I was looking to get covered and they were straightforward with answering questions. Endurance is very informative in terms of their warranties, what they offer, and where you'd be covered or not. I have the warranty on auto payment and my credit card gets charged every month. I prefer it that way.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 10, 2020

    I had a warranty that expired and I was calling around to get prices. The rep was demanding that I go his way. He made it seem like he was taking the prices down but it was just spread out over a longer period of time. I’ve been talking with my other pals and they were saying that it still might be a little steep. I was gonna call them next week and talk to them about it. The rep did a good job explaining the coverage and the protection plan sounded good. But some of the answers were a little grainy, which would have told me in the booklet when I got it. But I haven't received that. He told me a lot of the coverage but you can't remember it all.

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    Coverage

    Reviewed Nov. 10, 2020

    I had bad experiences with other warranty companies so I looked for better ones and I went by the reviews. Endurance had better reviews than the other places that are available for car insurance protection. It's been good so far with them. I'd tell others to go directly to them and to not shop any other insurance.

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    Customer Service

    Reviewed Nov. 10, 2020

    My neighbor recommended Endurance. However, my experience didn't go so well until I spoke to the manager. One of the females we were talking to hung up on me. When I called back, I was speaking to another guy, and I told him I’d like to speak to a manager and he cleared everything up.

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    Customer ServiceTechPriceStaff

    Reviewed Nov. 10, 2020

    I'm with USAA and they decided not to go with the warranty company that they're using because their service wasn't good. They were in search of a new company but didn't have one for us to continue with yet. That got me on the search of talking to friends of mine that have worked for car dealerships. It got to the point where we got to Endurance and I looked up all the information of the other two companies. One of them wanted the full amount upfront. That was also what the car dealership wanted and that is ridiculous with what extended warranty costs. I went with Endurance and the beginning of the process is great.

    The rep, Reed, was a rock star. If anyone I know needs an extended warranty, I will have them call him because he was thorough. He walked me through everything, called back when I asked him to and followed up. He cared about his product and went through different scenes with me. His service was impeccable. Since I'm in the mortgage industry and rely on service, it's really important to have people like that in your life. I probably will stick with Endurance, not just because of the reviews, but also because of the service I had initially. Hopefully, and I hope God forbid something happens to my car, I have the same service in the future. I sent three of my mechanics that I’ve had in the past years for different companies and Endurance was always chosen, if not one, two of the time, saying it was a good company to work with.

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    Reviewed Nov. 10, 2020

    I wanted to make sure my daughter would have no major problems with her vehicle and I went with Endurance because of their reviews. They're good. I still had certain concerns and they addressed that.

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    Contract & TermsCoverageTechPriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Nov. 9, 2020

    We just bought a vehicle for my daughter. You start weighing out the price of replacing an engine or transmission or something like that versus getting the extended warranty. If you had to replace the engine or transmission, you pay for the extended warranty right then. Also, the warranty on my truck ran out here back in June and I ended up having to put all new lifters in it. It cost me about $4,500. So, if I'd had an extended warranty on it, it would've cost me less money for the extended warranty than it would've to fix the truck.

    The plan from Endurance Auto Warranty is the best that they offered me. The same plan through another company for this Jeep was about $4,200 more. Endurance seems okay based on the things that I've seen online. I also checked with a couple of the dealerships and they said they never had problems getting paid by Endurance. So I decided to go with them.

    The reps were pretty straightforward and they answered every question I asked. They told me what they had to offer and pricing. Then I told them that I was gonna check around and see other places and they just told me to let them know if I decided to go with them. They were easy to deal with and they weren't pushy. It was very low-key and everything went pretty smoothly.

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    CoverageRefunds & PayoutsRates

    Reviewed Nov. 9, 2020

    I like insurance and didn't really want to come out of pocket with a lot of money if something happens. I researched some ratings and looked at the reviews. It looked like Endurance was one of the companies that were rated higher than some of the others. I had a policy five years ago with my truck, so I'm familiar with Endurance. When I bought another vehicle, I just went back with Endurance. My only issue is that the problem I had with my truck wasn't covered under the warranty. So I'm paying $2,000 for a warranty and I used it once. Because the parts that broke weren't something that was a part of the plan, so that was disappointing.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2020

    I needed a warranty on my truck. You never know when your motor is gonna blow up on you. I was looking up for the best warranty companies on the internet and Endurance was the first one that popped up with 5 stars so I thought why not? The rep was pretty professional. Endurance is pretty good to work with. They will help you out a lot but when they tell you they'll send you stuff, it’s not always true. I haven't gotten anything with my plan. I haven't gotten any number. They just took out the money. They sent me a plan and told me they were gonna send me other stuff too but I haven't got them yet. When I tried to call them, all I get is a voicemail. They never called me back.

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    Customer ServiceCoverageTechMaintenanceStaffBilling

    Reviewed Nov. 9, 2020

    I had a warranty with CarShield and it was the worst mistake of my life. I took out a policy with them that was for five years, 100,000 miles, or you could pay it off in two years, and then have three years free. That sounded like a wonderful idea and I took it out in January of 17th. My first claim was May of 18th, and it was the rack and pinion on my car. My mechanic called me back and he said they don't cover it. They said, "The only way we would cover a rack and pinion is that you get coverage with us before your warranty goes out." I went ahead and sucked it up and had it fixed. I had four claims with CarShield that they rejected.

    When I got another car for my wife, I got it covered with Endurance. It's a 2006 PT Cruiser Limited Turbo with 42,727 miles. The rep I dealt with was very informative. When I called up, he answered the phone and we started talking. I said, "Before you say anything, here's what I want you to do. I don't want you to tell me what you do cover, I want you to tell me what you don't cover. Because I've been down the road with somebody that didn't cover anything. So you start telling me what you don't cover and that's the deal maker or breaker." He went through some things and told me that.

    He mentioned things that they would fix that a lot of other warranty people don't repair. I said, "Okay, fine. Now, you've told me that you will fix these things. I know you're like everybody else where if you break down and you're out of town, they put you up in a motel." He said they do. We went all through these things. Then he said, "Well, let me explain some more stuff to you." I had confidence in what he said and felt very comfortable. He got my credit card number, took the downpayment, and said, "We'll be sending you some paperwork in about a month or so. If you have any questions, be sure and call back. We'll be glad to answer them." I'm back to putting quarters in the jukebox and we'll see how we dance together when something breaks.

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    Customer ServiceCoverageTechPriceMaintenanceStaffBillingRates

    Reviewed Nov. 9, 2020

    I was on Facebook and I just happened to see Endurance on there. I decided to give them a call and the gentlemen start breaking down everything to me, bumper-to-bumper, what it covers, and so forth. I just went from there. I don't know if I got the policy on it yet or not, but everything has been great with the conversation. He told me I couldn't make claims until after whenever my next bill is. Other than that, everything is great. Can't beat the price. It's fantastic for anybody who is looking for an opportunity to get a type of warranty that Endurance has to give as far as bumper-to-bumper goes because most warranties don't even come close. They charge you an outrageous price, back to what I had with the car dealership. It didn't cover half of what Endurance offered, and I was paying 165 a month. So, I got rid of it. Endurance is outstanding.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Nov. 8, 2020

    I received a call from Endurance within minutes after I filled out their thing online. The rep who called gave me all the information. He was very professional and it was a very quick deal.

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    CoverageTechStaffBilling

    Reviewed Nov. 8, 2020

    I decided on a service contract so I could have some type of warranty on my vehicle and Endurance did older vehicles. The rep explained the coverage very well, and the experience was good and effective when I got the warranty. It’s very valuable. You need a warranty on your vehicle so you won't be paying outstanding bills and stuff.

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    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2020

    The reps I spoke with were very good and informative. They did everything during the purchase process quickly and fast.

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    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 8, 2020

    I received confirmation that I have it, but I haven't received any details on what the program really covers or what some of the benefits were that the agent talked to me about. It would have been nice if the agent had told me how long I'd have to wait to get documentation in. It’s been about 10 days since I signed up.

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    Customer ServiceSales & MarketingPriceRatesTimeliness

    Reviewed Nov. 8, 2020

    I went and looked at the reviews and the ratings, and Endurance had a pretty good rate. Customer service handled all my questions very well. She walked me through everything, from start to finish. I told her, at the time, I didn't have the money on my card, and I needed time. So, she went ahead and gave me a quote, and extended it for a couple of days. I ended up doing the same day, but went ahead and extended it for a couple of days, that way the rate wouldn’t change. She let me know what the best plan was without me having to ask her. I was very satisfied with them from the get-go. I haven't had to use them as nothing happened to my car, but, so far, it seems all right.

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    Billing

    Reviewed Nov. 7, 2020

    I had another warranty with Endurance before, which was why I went with them. Everything was what I expected with the benefits and the payment plan.

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    CoverageStaff

    Reviewed Nov. 7, 2020

    Endurance's reps were knowledgeable on what their warranty was all about. They cover what I thought should be covered.

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    CoverageStaffBilling

    Reviewed Nov. 7, 2020

    The rep from Endurance was fantastic. I told him my situation and my budget, and he worked with me. He explained the coverage well. The payment is automatically deducted and so, it's very easy.

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    Billing

    Reviewed Nov. 7, 2020

    I have a 2003 Dodge old truck and I got Endurance on that one. I signed up through the mail then I used a credit card to make the payment and it was not hard at all.

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    Customer ServiceCoveragePriceMaintenanceStaffRates

    Reviewed Nov. 7, 2020

    I had an auto warranty with another company that I felt was screwing me around. But I need protection with the kind of car that I have because it is expensive to fix if something goes wrong. There was one lady from Endurance that talked to me the first time and she was very helpful. When I told her I wanted to think about it and I didn’t want to be pressured into it, she was very nice and said it was fine. Also, I was fixing the air conditioner on my car at the time and I wanted to make sure if this other warranty was going to take care of my air conditioner, which they didn't. Then, another man from Endurance called and told me that he was a manager. I told him that I talked to this other lady and I haven't made up my mind yet, and he said it was okay.

    After that, I called in to ask for him and whoever answered the phone told me that he could go ahead and sell it to me. He said it was in the computer how much the other rep quoted me, and I went ahead and bought the warranty. Their price is also a little bit cheaper than the other company. But I’ve called them three different times to get a hard copy of the policy, because I don't have a computer to print it off, and they told me the last time I called that they mailed me one on the 7th. So I should be getting it, but I haven't gotten it yet. So that’s 17 days and I don't know what the holdup is.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 7, 2020

    Endurance reps explained the policy pretty good. I dealt with a couple of them and the first one was okay but he was kinda pushy. But the lady that called me back was a lot better. Also, the extended warranty is gonna cover everything and I've told others to check it out. I know of one lady who already signed up.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 6, 2020

    I recently filed a claim on my extended vehicle warranty with Endurance. This is the first time I've ever filed a claim. The vehicle is a 2017 Ram 3500 diesel. The low pressure fuel pump is failing. When the ASE certified shop called Endurance to get the work needed approved, they were denied. The reason stated was that they cover fuel pumps, but not the one that failed. When I called to speak with the claims department, I was told the module which failed in the pump is not covered so therefore, the pump is not covered. They said it must be part specifically listed on their list in order to be covered. This is a completely useless warranty!

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    Customer ServiceCoverage

    Reviewed Nov. 6, 2020

    The customer service during the purchase of Endurance Warranty for my wife's car was great.

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    PriceMaintenanceStaffRates

    Reviewed Nov. 6, 2020

    I just bought an expensive vehicle that didn't have a warranty, which was why I looked into getting one. Endurance had a complete package. It was a bumper-to-bumper and it was a good price, which was a good deal. The deductible is lower than some other competitors. For $100, you can’t beat that. It's worth $137 a month but I got an Audi and if something breaks on it, it costs way more than that. The rep I worked with was thorough and answered all questions so I was pleased with that.

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    Customer ServiceBilling

    Reviewed Nov. 6, 2020

    The purchase process of Endurance online was alright. Initially, I was pleased with the way my sign up was handled. Now, I'm not pleased with the follow-up. I gave them the downpayment and made my first monthly payment. However, I wanted to get a copy of what I bought but they said I couldn't get that until I was in the program for a month. I haven't gotten any of my paperwork and that's a concern. I'm a bit irritated that I don't have at least something emailed to me.

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    CoverageStaffBilling

    Reviewed Nov. 6, 2020

    Since my vehicle has more than 100,000 mileage, I felt like it might need to have the extended warranty. I had one when I first bought the vehicle from 2018 but I wasn't trying to extend it further because I purchased a used one and the vehicle is still under finance. So, until my finance is paid off, I should have an extended warranty on my vehicle for my safety, then at least, I can save money when I need to repair the vehicle. Endurance was the first company that popped up from the website I was checking out and the reps I spoke explained about the payment plan thing, what would happen if I cancelled the warranty, and what would happen after the warranty. So, I understood most of the policy.

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    Customer ServiceStaffBillingRates

    Reviewed Nov. 6, 2020

    The Endurance reps called me when I told them to call me back and were on time. I got my card number and they went ahead and deducted my first payment from there. It’s okay to go ahead and do it. They gave me great service and a great rate.

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    CoverageSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Nov. 6, 2020

    I recently purchased a vintage sports car. It’s in great shape, but I thought about the big, “What if,” and I didn’t wanna leave myself unprotected. I went through AARP and Endurance was the first one listed. The representative was very friendly, personable, and knowledgeable. I talked, heard the pricing and the coverage, and I felt it was gonna be good. I'm not anxious to have to use them, but I'm very happy to know that I now have them. My vehicle is a 2005 Lexus SC 430, the hardtop convertible, and I’m still excited about it, but as I talked to the adviser, describe the miles and whatnot and the pricing for bumper-to-bumper coverages, the fact we could take it out six years and 75,000 additional miles was great. I need to look more closely at the discounted gift cards, or how we refer to those. I haven't really taken the time to look at those, but that’s a nice perk if you will, to be added to the overall package.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 5, 2020

    Endurance was the best warranty out of everybody that I checked out. They provided the type of plan that I needed. I drive for Lyft and Uber and they were one of the only warranty companies that cover Lyft and Uber drivers so that was a major factor. The price was very affordable and the customer service was really good. The young lady that I spoke to was very informative and answered all of my questions. If she couldn't answer a question, she found somebody that could. I had a seamless and hassle-free experience.

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    CoverageTechMaintenanceStaffBilling

    Reviewed Nov. 5, 2020

    I have a 7-year-old vehicle and I’m planning to keep the vehicle for three more years. The manufacturer's warranty is off of it and getting a service contract is the best way to protect the vehicle. Once I went online and I compared Endurance to the other ones that I had on the list, Endurance was the one that stuck out the best for me. Breaking the payment down to two from the first thing, especially these days, was a good thing. Their reps were also perfect. Especially the first one, he explained to me pretty well what is the up and down about the insurance if I have it.

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    Loan ProcessRates

    Reviewed Nov. 5, 2020

    I needed a good warranty outside of my loan because I couldn't get one through it and Endurance had the best rating out of all the ones that I had seen, plus they gave me the best deal. The lady that I talked to even had a car like mine before so I was able to ask her questions about it. The purchase process was very easy and good.

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    CoverageStaffBilling

    Reviewed Nov. 5, 2020

    I have a nice car. I'm still making payments and I don't want to be stuck with a large bill in the future. There are a lot of fake insurance people, but online, the way Endurance showed was the real deal with the Better Business Bureau. The rep was crystal clear about how it works.

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    Staff

    Reviewed Nov. 5, 2020

    Endurance's rep explained everything thoroughly. If I had any questions, he answered them. This has been an excellent experience.

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    CoveragePriceStaffRates

    Reviewed Nov. 5, 2020

    I did some research and Endurance was pretty much mentioned in the top five of all the warranty companies around. Endurance reps were very professional The lady I first talked to gave me a pretty good rundown. Then she transferred me to someone that explained the detail of the warranty and another one who took care of the finances. I knew what I was buying and I felt pretty good about it. It was surprisingly easy and the price was good. I got the kind of coverage that I was looking for.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed Nov. 4, 2020

    I purchased the Endurance Warranty in May 2020. I spoke to the salesperson and his manager. I was promised that all electronic parts in the 2014 VW Passat are covered under the warranty they sold me. In Nov, 3rd I ran into an issue with my car. I took the car to my local dealership. After a few hours of wait, the dealership identified the problem. The Body Controller Module on my car failed. The service advisor told me with parts and labor I am looking at 1200 plus tax. I told the service advisor I have an Endurance warranty with confidence.

    The Service advisor told me to let's call them and file a claim. After waiting on hold for about 30 min. We finally got someone at the Claim department. After the service advisor provided all requested information. The endurance Claim advisor told him that this part (BCM) is not covered under my warranty. I decided to call and speak to a manager. The second person told me the same thing. I tried to explain to them what the salesperson told me, they did not want to hear it. I have to pay out of my pocket now to get this fixed.

    Endurance Warranty is a fraud. I called the Endurance warranty for the third time to cancel it. I was placed on hold and the Endurance rep came back on the line. She told me that the reason Endurance did not cover it is that the part is part of Technical Bulletin and VW should fix it. This is false information and I called the dealership again and they explained what is the Technical Bulleting and this part is not covered by VW. There is no recall or workaround to fix the BCM if it fails, and BCM is not listed under the parts they do not cover in the contract. Luckily I was able to cancel it. I do not recommend anyone to purchase Endurance Warranty. They promise you a bunch of Lies and inaction to not deliver. Don't be fooled by online reviews. Those are mostly paid by the Endurance team.

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    Customer ServicePrice

    Reviewed Nov. 4, 2020

    I had gotten a new car and I knew parts for it were gonna be expensive. I wanted to be on the safe side so I decided to get an auto warranty. Signing up with Endurance was pretty simple. It was over the phone and it took 20 minutes. They got me a good quote, and I decided to sign with them. They answered all my questions too. They sent me a couple of emails to check up on me. They also gave me my Endurance card right away.

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    Customer Service

    Reviewed Nov. 4, 2020

    My husband has Endurance Auto Warranty and he told me about them. I've used a couple of different warranty companies before and I was not satisfied with them at all. I had a wonderful experience purchasing my Endurance Warranty. They can do better with follow up calls though.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 4, 2020

    I was told that Endurance was the agent for taking care of claims and that they weren't farming out the risk to the other company. The purchase was like dealing with a car salesman. They weren't pressuring me but it was a little bit too much of sales. Then, I later found out they really didn't understand the product and it created a lot of problems.

    I wanted an exclusionary contract and as I read through the material, it said electronics not covered unless I have the tech package. I'm looking at what they sent me and the tech package wasn’t checked. I called them back and told them that's not what I bought. But they said that they see it on their end. I told them I was canceling the contract. The rep offered something but he has no authority to make that statement. It was back and forth with him and then it became these huge discounts they were giving me if I stay.

    Finally, I got someone who asked where it says uncovered in the contract and he was able to find that it was covered. They could’ve saved themselves and me a lot of aggravation if somebody was able to show me where in the contract I had that coverage and nobody could until I got the last person. At that point, I told them to cancel the contract. That was my third or fourth go-around with them and they promised that they would send me a corrected contract but they didn't. They sent me a copy eventually but it was exactly the same as the first contract.

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    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsStaffBillingRatesCoverage - Components

    Reviewed Nov. 4, 2020

    Endurance kept calling me and when the warranty on my Honda ran out, I called them. The customer service was fine. They explained everything and it was pretty smooth. I got their plan and I have a monthly payment. They said I have five years but I only have to pay for the first three years. I don't understand how that works unless the price is all included. But I'll find out they worked it out.

    I was satisfied with my experience. So far, it's okay. The only thing was they kept calling me to do a policy with them again. I told them I already did and that they should talk to each other. Their rep apologized and we laughed about it. It wasn't a big deal. She was just following up and she didn't see that it was already through. I would recommend Endurance if somebody needed it because I didn't have any problem with it. But we will have to see if I have any trouble if I ever have to put a claim. That's when the truth comes out. They said all the major engine transmissions are covered except for normal wear and tear of the brakes. That's up to me to take care of. But if they say something major ain’t covered, then I would have a fit. I only have 74,000 miles on the car.

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    Staff

    Reviewed Nov. 4, 2020

    I had a new car and I needed a new warranty then my friend told me about Endurance. Their representatives were great people.

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    CoverageRefunds & PayoutsStaff

    Reviewed Nov. 4, 2020

    Endurance seemed to be okay and legit. They were very thorough in explaining the policy, what it would and wouldn't cover, the difference between them and CarShield, and the benefits of having their policy versus the CarShield one. I was fairly satisfied to say, at least. I haven't had to use the policy yet but they were very upfront. What I like is that I don't have to pay for five years of the coverage. I paid two and a half years, and then I'm done paying and the coverage is still active for the duration of the five years, which I thought was pretty cool.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Nov. 3, 2020

    I tend to have bad luck with cars mainly because I drive a lot for work. I'm trying to use the Dodge Journey more of a family car and my other car that I don't have the policy on for work. The other car has turned out to be a good car so far so I'm trying to make sure I can keep the Dodge Journey running as much as I can, especially because I'm still like financing it.

    I read reviews from Google, Yelp, and Facebook. I purchased a policy for my work car through CarShield last year. After reading it more in-depth, I diodn't think that it covers really much of anything so I ended up canceling CarShield. But I really needed to have an extended warranty just in case. I was thinking about CarShield again because I saw they have a different type of plan. But I saw Endurance also has different plans and they were rated in the top five unlike CarShield. I went with Endurance instead.

    When I purchased my Endurance policy, I knew the downpayment was split. That was the way it was worded. I thought it was 30 days from the day I purchased it then the payments would proceed 30 days from there. I did the part of the downpayment on the 16th when I bought the policy. I thought the next payment was gonna be November 30th for the downpayment. But I kind of got confused. The next payment came out on the 31st which was two weeks later and I wasn't expecting that. That kind of messed with other bills that I had.

    I called and I got that refunded. The downpayment was rescheduled for my next paycheck on the 13th and the new payments on the 30th. And every 30 days from there was explained the way I had understood it. It was just the wording about the downpayment and when that was supposed to come out was bad. I knew there was supposed to be another payment that was supposed to come out before the 30th. I was looking in the emails and reading the policy but I could not find the date. It then came out from my checking account so I thought that was the date. Endurance should explain more exactly the dates from when the payments are supposed to be expected. I was a little bit surprised when the downpayment came out of my account a couple of days. Thankfully, Endurance was able to work with it.

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    Billing

    Reviewed Nov. 3, 2020

    It's been a good experience with Endurance. I made the down payment and my first payment will be this month.

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    CoverageStaff

    Reviewed Nov. 3, 2020

    I wanted a warranty for the vehicle that I purchased and Endurance had the longest mile warranty. The vehicle protection specialist was excellent. He explained all aspects of the coverage 100%.

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    CoverageTechStaffBilling

    Reviewed Nov. 3, 2020

    I have a lot of mileage on my car and I wanted to have some extended coverage. I try to pick the best and from what I researched, Endurance is one of the top providers. I had a really good interaction with them. Their guy was very knowledgeable and he was able to answer my questions. He was very helpful. And their payment process was easy.

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    TechStaffBilling

    Reviewed Nov. 3, 2020

    I bought this vehicle about a few months ago and I want to make sure I had protection on it. I looked up a few warranty providers and Endurance gave me the best options. The rep was great and was very helpful. Making payments was fairly easy.

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    CoverageBilling

    Reviewed Nov. 3, 2020

    The extended warranty for my car has run out. It’s a fairly decent car, so I wanted something more of an extended warranty. I did a search engine fix and I came up with a couple of companies. Endurance got bad reviews, but there were some positive ones, so I decided to try it. I made the down payment and it was a pretty easy process. I wish I could get one on my truck, but my truck has twice the miles of that car.

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    Claims HandlingTechPriceRates

    Reviewed Nov. 2, 2020

    It was very easy submitting a claim with Endurance. I got to go to the right people, that was my problem, but once I got in touch with them, everything went smoothly. They dealt with the mechanic in Chevrolet. It worked out. The price is also right for what they do. If others have a vehicle and their warranty is going to expire, Endurance should be the way to go.

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    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaffBilling

    Reviewed Nov. 2, 2020

    When I first called Endurance, I asked to see a copy of the insurance policy before I signed on, to see what was covered. They said I had to give them $100 deposit to see the insurance policy. When they had me go to the person who confirmed my credit card, they said there would be a $20 charge, just for sending me the email of the insurance policy, and I’d get $80 back. I told them that was not what I was told. I was told I'd get the $100 back.

    When I called, finally, they put me through to a customer service manager. After I discussed with him for about 10 minutes saying that I thought that it was a bait and switch, that they change their information between people, he said, “Okay, we'll cancel.” The other thing was, they said to me I had until November 11 to make the decision on whether I wanted the insurance or not. But the customer service agent said, “Oh, no. You have until November 30th to make the decision.” I said, “That's not the information that people gave me.”

    Then when I talked to the sales manager, I said the entire cost of this insurance was $3,400. I said to him, “I have never paid $3,400 for repairs on my car.” He said to me, “You have a 2016 Honda. And you know at 70,000 miles, the electronics fail. They failed on a lot of cars.” I said to him, “How much does that cost to do the repair?” He said, “Oh, 20 $2,200.” I said, “So, even if I had that done, it's not economical.” I wouldn't deal with them.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Nov. 2, 2020

    I got a new car last year and I put so many miles on it in the first year that my warranty was gone so I needed another one. Endurance was the first one I saw and they had nice prices and good deals. I felt this was okay and went with it. It worked for me. I had a very helpful rep. I only wanted to put a warranty on one car but by the time we finished and because the deals were so good, I ended up putting a warranty on four cars.

    Customer service was supposed to call me back to get the mileage but I haven't gotten a phone call from them. I gotta call them again. I tried to call them a couple of times and it was kinda hard to get them back on the phone. With everything going on and with everything being held online and over the phone, I know it's gonna take a while to get on the phone. It's okay though. I don't really have time to wait on hold for an hour. Endurance is a good company and I like it.

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    CoveragePriceStaffRates

    Reviewed Nov. 2, 2020

    We were looking around for an insurance warranty as our factory warranty went off. There were a few companies we were going through and one was Ally while the other one was CarShield. But Endurance had a better price and they assured me more on a warranty on my vehicle because it's a 2017 Chevy Silverado. The staff was pretty nice, friendly, and very professional with what they were doing. I ain’t gonna part with Endurance whatsoever. They were reasonable.

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    CoverageStaffBilling

    Reviewed Nov. 2, 2020

    My plan with Endurance is very beneficial and that was what won me over. The representative did a great job and explained things to me. My payment plan is for 36 months which is a lot. But I was considering canceling my policy. I got the paperwork in and I read over it. They didn't mention that it was $4,000. If they did, it went over my head as that’s not something I know of. Otherwise, I would recommend Endurance to those who could afford it.

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    Customer ServiceStaff

    Reviewed Nov. 2, 2020

    I just bought a car and I decided to get a warranty. The Endurance customer representatives were nice and explained everything. The phone call was good. They were very respectful.

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    Sales & MarketingStaff

    Reviewed Nov. 1, 2020

    My warranty when I purchased the vehicle, expired. I had to get another one and I ain't wanna be without a warranty. Endurance was referred by a family member. The sales rep was very informative and gave me everything I needed to know to make the decision. He also answered all my questions. I had a great experience with them. Overall, it's informative and fair.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 1, 2020

    The manufacturer's warranty on my car had expired. I used that a couple of times and it was really beneficial for me so I didn't wanna be without a warranty. I went online and started looking up car warranties. Endurance was the first one that popped up and had a lot of great reviews. The signup was awesome and very thorough. I spoke with the rep on the phone for about 20 minutes ‘cause I was asking him a lot of questions. He was very detailed in explaining what the policy had included. He did an awesome job. The proof is in the pudding. I’m just hoping if I ever need them, it won’t be a problem.

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    CoverageTechStaff

    Reviewed Nov. 1, 2020

    Peter was my Endurance rep and he was absolutely amazing. He was very patient and he went over everything that was covered in great detail. He really helped me make my decision immediately to purchase the plan. I'm very pleased with what I got. It was reasonable. I hope I never have to use it but if I do, I'm very confident that I'll have everything from roadside assistance to towing taken care of. I had done some research and the other plans didn't seem like they gave me as much.

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    PriceStaffBilling

    Reviewed Nov. 1, 2020

    My experience with the rep at Endurance was fairly well. Told me what it was gonna cost and how long it was gonna be for. It was three years payments, and then a certain amount down to begin with. I took the 100 at first, and then now they're supposed to be doing another one and then for 190 something. Then, the first payment will begin at the end of November.

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    Customer ServiceCoverageTechStaffBilling

    Reviewed Nov. 1, 2020

    My original warranty from my Dodge was for a Moog part. Somehow I missed it. I was supposed to get my powertrain inspected every five years. After 12 years, they said no problems. All of a sudden, it became a problem and they canceled my contract. I picked up Endurance, which was the first company I went to, and called to get their warranty. Their rep was very informative and he told me everything I needed to know. The payment is coming to be 750. So far, so good. But I can't do anything until either I reach 30 days or 1,000 miles. Otherwise, everything seems to be the same. I go in to a dealership and pay $100 if the claim is covered.

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    Customer ServiceCoverageStaffBilling

    Reviewed Nov. 1, 2020

    We purchased Endurance warranty a month ago. They were highly recommended from what I was reading online. The process was very smooth and easy. They were very informative about what was covered and what wasn't. I wanted to know what exactly would be covered and he literally went through every single bullet point, instead of just saying, “I'll email it to you.” He was so patient, clear and concise. He really made us feel like we made a good purchase. It's also very easy making payments. They took my credit card and I set it up online, so future payments just come right out of my credit card.

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    CoverageTechBilling

    Reviewed Oct. 31, 2020

    The whole process for onboarding was fine with the exception that I needed more information. Once they made the assessment about the vehicle, and about the need for the coverage, they should have front-loaded the conversation with more information because at that point in time, I had to make a decision. I had just cancelled with another one that was vague and ambiguous, and I didn't like what I heard. Based on the recommendation of a family member, I was told that Endurance was a better product. I'm on a budget because of COVID and the monthly payment is a bit too high for me. But it’s not as high as some of the other third party vendors. So far, they were pretty reputable. You didn't go into this black hole and try to figure stuff out. I would recommend them.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffBilling

    Reviewed Oct. 31, 2020

    I have a 2012 Fusion with 72,000 miles. I thought I had 10 years or 100,000 miles but it came out that I only had eight years. I looked up Endurance and it was one of the best five car warranties out there. I called and their rep was nice enough. She was great and answered all my questions. I bought the policy and that was easy.

    But I haven't gotten anything yet. I thought they would send me an envelope with the card and all the information like what's covered on the card. I don't know if they're waiting for the 30 days to come up or the 100,000 miles I put in the car first. I was told to go online and log in. I tried it for the first time but I couldn't even get in. The site kept telling me it was the wrong password. I haven't even registered on it.

    I also had to call back because Endurance was taking the payment out of my checking account when I told them I was gonna send the payments on my own and for them to send me a bill. I tried to log in online and that's when they told me the payment was automatically taken out of my checking account. I talked to a young lady and she said she got me off so now, I will be getting bills which was the way I liked it.

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    Customer ServiceCoverageSales & MarketingStaffBilling

    Reviewed Oct. 31, 2020

    My warranty on my truck had just gone out. After looking at reviews online, I just decided to go with Endurance. Making payments with them was really easy. Customer service was very knowledgeable. They helped me out a lot in regards to the policy that I have. They offered me a couple of discounts so it wouldn't be so hard on my pocket. They were awesome.

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    Staff

    Reviewed Oct. 31, 2020

    Everything went fine while purchasing Endurance. The rep was good.

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    CoverageTechStaff

    Reviewed Oct. 31, 2020

    The rep I talked to when I was purchasing Endurance was very informative on how the program works. Also, they congratulated me on taking that next step in getting the policy. Having this contract for my vehicle is very valuable.

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    Customer ServiceCoverageTechPriceStaffBilling

    Reviewed Oct. 31, 2020

    The gentleman from Endurance was very professional and very patient with me. With whatever question I had, whether it was for clarity purposes or about the services and especially those hidden disclosure questions as it relates to what's not covered and things of that nature, he was very informative. He provided great customer service. I didn't feel rushed, even though I may have asked the same question more than one time. The process was not a very long drawn-out process but it was very detailed. Also, he was able to set up the payment and he got everything ready to be set up for an auto draft. The first payment came out as it was supposed to. I thought that extended warranties were very expensive considering it's geared toward those vehicles with high miles on them and out of factory warranty. But it's not very expensive. And considering what comes with the package that I have, I'm very pleased at this point.

    Knowing that Endurance is backed by ConsumerAffairs, considering that I am a compliance officer, I deem that it should be a very credible company. Also, I was able to check with the dealership that primarily does any work on the vehicle, like oil change, that Endurance is one of those companies, as the representative stated, that Mazda will accept.

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    CoveragePriceStaff

    Reviewed Oct. 31, 2020

    My current policy was expiring which made me decide to look into extended coverage and Endurance offered the same thing that my current company has, and it was cheaper. The reps had everything I was looking for and everything went smoothly.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 30, 2020

    My 2017 Nissan Altima transmission went out on me in Jacksonville Fla. I called Endurance warranty the Monday morning. They took care of my transmission. I only had to pay my $100 deductible.. Thank you Endurance.

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    Customer ServiceStaff

    Reviewed Oct. 30, 2020

    When I took warranty they told I am going send me welcome package and $ 250.00 grocery voucher but I didn't got anything yet is 15 days. So can you send the email to send me package. Thank you for your help.

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    CoveragePunctuality & Speed

    Reviewed Oct. 30, 2020

    My wife's warranty was ending so we were looking at an extended coverage from Endurance and it had everything that we wanted. Purchasing the extended warranty from them was a pretty simple and quick process. Everything was answered right there and it was very straightforward.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Oct. 30, 2020

    The gentlemen that I spoke to were both very knowledgeable and very nice. They walked me through, and they sent the emails letting me know. I have a Grand Jeep Cherokee and they covered most of what the other companies covered. Although my car is five years old, it's in pretty good condition. So I needed the best possible coverage. The price of the coverage was really good. It helped a lot. Endurance was good. But the thing that could be different is the fact that I have to wait 30 days if something goes wrong. Because something did went wrong with my car within the 30 days, but I still had my other coverage, so I was able to use that. But if I did not have any coverage, I would have had to wait about three weeks.

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    CoveragePriceStaff

    Reviewed Oct. 30, 2020

    Endurance Auto Warranty has been great. I bought a used truck and I was looking for an alternative to this auto warranty company and found Endurance. Their specialists were helpful and it was professional dealing with them. The warranty costs 192 bucks downpayment and I like the fact that you get five years of coverage and you pay $90 a month for three years and you don’t pay the rest of it anymore.

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    Staff

    Reviewed Oct. 30, 2020

    Purchasing Endurance Warranty was really easy. The agent did it for me. I just gave him my information. The experience was clear, very straightforward and the agent told me everything I needed to know. Everything’s been just great with Endurance.

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    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Oct. 30, 2020

    I decided to get an extended warranty due to the mileage that I’m getting on my vehicle and the likelihood of it breaking. The expense of that outweighs the little bit that you’re gonna pay foe a policy and if something happens. It was a good experience with Endurance. The rep answered every question I had to a T. Then, before we got off the phone, I came up with a few more and he went out of his way to answer those. He looked up an answer on one of them so I was very happy with that as well. As far as the sales experience, they did a great job. There was a down payment of 200 and something dollars, and then, it was 100 something a month. So, it’s affordable as far as that goes for what you’re getting. It’s an investment in your vehicle. When you get this many miles on it, it's not a bad idea to get it covered. That way, if something does go amiss, you're not left to take care of all of it on your own.

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    PriceRates

    Reviewed Oct. 29, 2020

    I've seen Protect My Car but they didn't offer nowhere near what Endurance offered. So even though Protect My Car wanted a cheaper price down, I didn't mind paying more to Endurance because they offered more for my older model vehicle. You pay what you bargained for.

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    CoverageSales & MarketingStaffBilling

    Reviewed Oct. 29, 2020

    I had an extended auto warranty but when COVID happened, I had lost them. I lost how I was making the payment. So I reached out to buy another one and I found Endurance. My experience was good as far as getting the extended warranty. Their sales representatives were really nice and they convinced me. I made the payment for the policy right then and it was easy.

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    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 29, 2020

    Endurance was listed as one of the top 10 in ConsumerAffairs, which was why I chose them, and the main thing was my vehicle. I had a bad relationship with CarShield so I will never use them again. My car had already indicated that it was time to be serviced. But they wouldn't repair the vehicle if it hadn't broken and put you down. Then, they would send you a tow truck and rent your car. Instead of spending money for that, if it's time to replace my timing belt, they could just go ahead and pay the dealership for replacing it. I paid that money for almost 12 months and they said they couldn't do it because the belt did not actually break. As soon as I paid it out of pocket, I said that was it.

    I wanted to confirm that I wouldn't have the same issue with Endurance. I spoke to the one that took my call and then, the rep went to the second level to find out what the warranty entailed and then that individual went to the next department to make sure that they told me the right thing. The reps assured me that I wouldn't, so I'm hoping that's the case. Time will tell but the reps told me that the drive train would be covered as well as the major repairs. There's no stipulation if it breaks or needs to be replaced. The representatives were very understanding and weren't forceful. They didn't act as though I was getting them out of their last nerve by asking questions. So, they were very good. They represented the company very well. So far, everything's great with Endurance and I haven't had any issues. They sent me confirmation on everything that they were doing.

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    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed Oct. 29, 2020

    I've had German high-end cars and I've had warranties on them. The price of service is pretty high. I wanted to make sure I can cover myself. Endurance's rep explained everything to me. He explained how the terms would work. He didn't leave anything out, so it was pretty good. And then, paying for the warranty was straightforward.

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    StaffBilling

    Reviewed Oct. 29, 2020

    Endurance's rep sold their warranty to me. She was excellent. Making payments for the warranty was easy. Overall, Endurance is a great company.

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    CoveragePriceStaffRates

    Reviewed Oct. 28, 2020

    My car is just about 85,000 miles and I've figured that it's going to be time for it to get some major stuff. My car has a terrible motor on it. I signed up for the warranty service with Endurance and so far, so good. Their representatives were very informative about the product and they revamped the price for me so I could afford it. The experience was very good.

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    CoveragePunctuality & Speed

    Reviewed Oct. 28, 2020

    Endurance's salesman was a fast talker. He explained their policy but when we got the actual one, what he said was wrong. He told me the policy was for five years but it came in for four. Endurance said they would honor the five years 'cause if they didn't, I would cancel on the policy.

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    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaffBillingResolution

    Reviewed Oct. 28, 2020

    I was thinking about getting rid of my car, which I paid off about a couple of months ago, and purchasing a new one. I started looking at the economy and I was looking at all the election stuff and I said that I’m going to keep my car. And if I was gonna keep it, I needed to get an extended warranty for it. I let the last one go and it was over with about six months ago because I didn't wanna renew that one because I was gonna get rid of the car.

    The sales representative was helpful and cordial. We were having all kinds of conversations but the main one stuck upon the purchase of the actual coverage and things of that nature. He was delightful to talk with. It was great. The car only has 80,000 miles on it. It was a small amount but he answered a number of questions that I had, which was what pushed me over the edge. Making the payment for the warranty was very easy and I did everything over the phone. He explained what the payment was for and my deductible.

    I received a letter in the mail from a company that will be doing the automatic drafts every month. It said that if I choose not to do that, then to call Mepco, which was their name. When I called that company, the interaction was a little different. They weren't as forthcoming. They didn't want to stop the pre-authorized draft and then finally told me to call Endurance, and gave me the number. I spoke with a young lady and at first, she said that I hadn't had this policy long enough. I explained to her that they just sent the billing information. But then she said that they got it all straightened out.

    The reason I didn't wanna do the pre-authorized ACH with this other company that received in the mail, is they couldn't tell me what day it was going to be taken out on. All they could tell me was that I was using a credit card and the last four of my credit card. The rep said that I would have to call back or I could go online. I said that he should be able to look at my account and tell me. Right then was when I said that I didn’t wanna deal with this company. So I dealt directly with Endurance.

    I work for the government myself and I deal with a lot of companies with contracts and various agencies where the customer service is crap. I did my research, which was how I found Endurance. The number one objection that I look for in most of reviews is how customer service deals with the problem, getting back with them, customer service taking their problem or concern seriously, and doing everything they could to fix or find solutions. Almost every one of the reviews about it is what drives me towards the company. I read a lot about their customer service, then I'm on board.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2020

    I had an excellent sign-up experience with Endurance, which I did on the phone. The rep was friendly and knowledgeable.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 28, 2020

    I checked with about five different companies. I looked at all the websites and Endurance was the better deal. They were the first ones I called. I was gonna wait till January but the last time they called me back, I spoke with a girl and she let me talk to a manager. They weren't pushy. They were very thorough and they put up with all my questions. I felt comfortable with their company. The warranty kind of gave me a peace of mind that if something tears up on the car, it would not be as much money to pay for it.

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    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedStaffRatesCoverage - Components

    Reviewed Oct. 27, 2020

    I recently purchased a 2017 Nissan Maxima with 64000 miles back in June 19, 2020 with a clean carfax. It came with a 12,000 mile warranty which covers motor & transmission. I decided to purchase an extend warranty to have a little more protection coverage so I did some online shopping. I came across Endurance on 8/2020 they offered me a good affordable rate. I purchased the supreme coverage. By that time my vehicle had 72000 miles took it in to the Nissan dealership had a complete inspection with oil change. No issues.

    2600 miles later I started to notice a little rattling noise I decided to get it check by the Nissan dealership turns out the transmission needs repair dealership summited the claim. Adjuster inspector come out to inspect the vehicle. Next thing you know I get a call from the service advisor telling me my claim was denied due to the transmission being a pre existing issues. I call the claims department. I get Rayan. I ask him why was my claim denied. He stated that the policy was 7 days in. It was consider new & inspector stated it was an existing issue. How can that be??? This does not make any sense on top of that Rayan makes a comment I had purchased the warranty knowing the vehicle had transmission issues just to get it fixed! Omg!! 0 stars.

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    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Oct. 27, 2020

    I fought with Endurance for almost a year, trying to get coverage for my 2015 Jetta covered through them. I was sold a policy with less coverage than I desired and called back to upgrade to the top-level coverage. The representative reassured me that everything was fine and I would be on the highest level of coverage offered. When it was time to make my next payment, I was still showing active under both policies, making them cancel both of them out and start over completely. Every time a new policy with a new waiting period happening four times between Aug 2019 - May 2020.

    I spoke to entry-level representatives, supervisors, and account managers with no resolution. Taking $120 out of my pocket and leaving me in an endless waiting period is the only thing Endurance did for me. I once again spoke to someone who was supposed to get my car covered under their superior coverage only to find out my car now had too many miles for their coverage, and they wouldn't be able to cover my vehicle. I didn't receive a refund, and if anything happens to my car, I'm on the hook now. Endurance has been a nightmare from the first day, and they don't seem to have a single representative that can cancel two policies and start one new policy, which could end up costing me big time.

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    CoverageBilling

    Reviewed Oct. 27, 2020

    My 2013 Yukon didn't have a warranty. When I was looking around, Endurance was the cheapest. Everything went smoothly when signing up. They explained everything step by step and I was covered. So everything was good. The payment was pretty easy.

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    Customer Service

    Reviewed Oct. 27, 2020

    Endurance was the first one I called. I got their name from my friend so that I can use them and I just went with the person because I didn’t want people to keep calling me. The lady that I talked to was very nice.

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    Customer Service

    Reviewed Oct. 27, 2020

    I called Endurance first and they gave me a good deal, so I went with it. They were real nice. They answered all my questions.

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    PriceStaffBilling

    Reviewed Oct. 27, 2020

    Endurance's rep answered all my questions. Their warranty was a bit more expensive than those from competitors but I trusted them to be a stronger company. When something goes wrong, they won't shaft me. While coming up with a downpayment was difficult as I'm on a fixed budget, payments were easy to set up. They are on an automatic draft that I know will come on a certain day.

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    CoveragePriceStaffBilling

    Reviewed Oct. 27, 2020

    Endurance's rep seems to be nice and knowledgeable. When I signed up with him, I told him I couldn't make the payments until the 25th. They charged the account on the 25th just like I told them. They would be x amount of dollars and that's what it was. Endurance billed my account and they said it would be 30 days before I can use it. I am curious to see how it goes because I got a lot of mixed complaints about different companies, about what they all cover.

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    Customer ServiceTechStaffBilling

    Reviewed Oct. 26, 2020

    My car doesn't have a warranty and it's a 2002 so I figured I would get something on it. I called some companies and I was kinda pressured to get them right then but I wanted to think about it first before I make the purchase. With Endurance, I wasn't pressured into doing anything. The rep was pretty good. Also, making a payment was pretty easy. They have different ways that I can pay.

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    Customer ServiceCoverageTechSales & MarketingStaff

    Reviewed Oct. 26, 2020

    Endurance provided the best service compared with other competitors so I chose their service. Everything’s fine with them. I called their representative last week. I changed the initial terms and the representative changed the terms in the webpage. But when I clicked on the contract, the terms have not been changed. I was told I'm gonna receive an email but I didn't receive that email yet. Also, I was told they were going to give me some shopping voucher but I found that it is something like a kind of discount. It's not something that I can buy directly from the market. It was a little confusing.

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    CoveragePriceStaffRates

    Reviewed Oct. 26, 2020

    My vehicle is an older vehicle therefore it was not covered under any sort of warranty and I wanted it to be covered just in case of need of repairs. I googled best auto warranties and I reached out to Endurance and one other. The prices of Endurance were what I was looking for as well as the coverage. It’s a very good service for the price. Overall, my experience was amazing. It was super easy and it got me more than what I was expecting as far as coverages go.

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    Staff

    Reviewed Oct. 26, 2020

    The Endurance rep was great. He answered all my questions and did a good job.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 26, 2020

    Endurance was the first company that I called. The lady and the guy that I worked with were extremely helpful. The lady explained what was covered and what wasn’t. She broke everything down about the pay. People should get Endurance. So far, it hasn’t given me any problems.

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    CoverageTechStaff

    Reviewed Oct. 25, 2020

    My car had 78,000 and I heard Ford has a lot of issues so I didn't wanna go without coverage. I've had Endurance before and it worked out pretty well for me with my other car. I used them once before with another car and they didn't give me any trouble then. I just went to the Lexus dealership and all I had to do was pay 100 bucks. Everything else was done for me. Finding information was pretty easy too so everything was pretty good. The only thing that has changed is Endurance started doing everything paperless now. I wasn't used to that. It was a little bit hard for me at first but I kind of figured it out already.

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    TechStaff

    Reviewed Oct. 25, 2020

    I had a warranty through the dealer but it was too high. I started to see what was available out there online. I selected the top auto warranties out there and Endurance happened to be one of them, so I just picked that and went from there. Catherine, the lady I spoke with from Endurance, was very informative and cordial. She handled the whole situation very well.

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    Customer Service

    Reviewed Oct. 25, 2020

    The other warranty had run out on my son's truck and so I had to get one. I called four or five companies and then at the very moment, Endurance gave me the best deal, so I went with them. We haven't had to use it but I hope it's good.

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    CoveragePriceStaffRates

    Reviewed Oct. 25, 2020

    Endurance was one of the ones that were recommended for a warranty and the coverage and price were better with them so I chose them. The signup process went smoothly and everybody was informative and polite.

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    CoveragePriceStaffRates

    Reviewed Oct. 25, 2020

    The purchasing experience with Endurance was very good. My initial contact with their reps was very pleasant. They explained what it covered and what it didn't and the price. It was cheaper than the rest of them.

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    Refunds & PayoutsStaff

    Reviewed Oct. 24, 2020

    I did a Google search of aftermarket auto warranties and Endurance was the first one. So, I checked them out first. I was telling the rep I didn’t have the car and he said I was gonna lose this thing if I didn’t get it then. So, I got it but I did ask it would be a problem if I don’t get the car. They ended up selling it so I cancelled the warranty and they haven’t refunded the money yet. But the enrollment process was excellent such as how the rep handled it. She gave all the information that I could get. I might look at Endurance again.

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    CoverageSales & MarketingStaff

    Reviewed Oct. 24, 2020

    My other extended warranty went out on my vehicle. I bought it used so it got a lot of miles on it and I wanted to make sure my engine and all that is covered whenever something happens to it. I saw Endurance on an app and someone sent my kid’s dad a thing about it. So I told him that it was the one I read about and decided to get. The rep was nice, understanding and very helpful as well as the other lady that I spoke to. They were friendly. I thought at first it was a spam trying to get my information. I've been scammed before and she sounded a little nervous at first. But then I found out they were real people and they did a good job. I told my sister that I found this great extended warranty for cars that have a little bit more mileage than what you can normally get from CarShield and so far, Endurance has been good for us.

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    StaffBilling

    Reviewed Oct. 24, 2020

    Endurance seemed to have a good reputation. The vehicle protection specialist was pleasant. Making payment was fairly simple. So far, it’s been a pleasant experience.

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    Billing

    Reviewed Oct. 24, 2020

    I had Endurance on my one vehicle. They did a good job so I put it in my wife's car. It was easy making the payment for the purchase.

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    Customer ServiceCoverageStaffRatesSales Tactics

    Reviewed Oct. 23, 2020

    The warranty expired, and we were getting a ton of phone calls from different warranty places. We had thought about ordering roadside assistance, like AAA or something anyway. So, since it was part of the package and it would also cover the car longer, we just decided that it might be a good idea to do. I had people calling me and I had talked to one or two of them. They were giving me the hard sell. I don't like to sign up with something when someone calls me to reach out, so I decided to look up different extended warranty companies. Endurance came up as one of the leaders as far as reviews and highest ratings. The rep was very knowledgeable. He answered all my questions right away. He was extremely personable and concise. He moved the conversation along in a nice way that we weren't dragged down forever. It was really smooth, and I felt good about the conversations. It was a great experience.

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    Customer ServiceStaffRental Car

    Reviewed Oct. 22, 2020

    I have a warranty on my other vehicle so I figured to put one on the family vehicle. It's necessary. Now we're about to hit winner, we wanna make the family safe. I submitted a request online. Immediately, Endurance called back, so I decided to go with them. It was the certified vehicle protection specialist who convinced me. He went into detail. Then if I have any issues, I can take the vehicle anywhere or call the car rentals.

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    Customer ServiceCoverageTechPriceMaintenanceStaff

    Reviewed Oct. 22, 2020

    I've always had bad luck with cars in the past so I felt like I needed a car warranty for this one. It is extremely important. The rep I spoke with at Endurance was good and out of all the different warranties that had called me, Endurance was the cheaper one. They were friendlier and nicer. But on all car warranties, you're gonna find something that they don't cover and usually, those are the ones that break down. When I signed up, they told me one thing and then over time, they told me different. But I'm sure all companies are like that.

    I had a phone call from somebody because I had to take my car in. The first time I took it in, it didn’t get covered. This time right now, the car is in the shop and it's done, and Endurance said they weren’t gonna cover it. The dealership submitted the claim for me and I don’t know what they did but Endurance went ahead and covered it. So, that was great.

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    Refunds & PayoutsStaffRates

    Reviewed Oct. 21, 2020

    I looked at Endurance on the internet and found it. It was rated so high and it sounded good so I took it. I paid for it all upfront. The vehicle protection specialist was excellent. I'm happy with Endurance so far. I haven’t had to use it yet, thank God.

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    Customer ServiceCoverageTechSales & MarketingMaintenanceStaff

    Reviewed Oct. 21, 2020

    I was a service manager for a car dealership for 50 years and when I retired, I'm physically not able to work on things myself. My vehicle is a Honda and the factory warranty will be expiring in December. I hope it doesn't break down but I'd like to know that I'm covered if it does. I looked at a bunch of providers and I felt better about Endurance. I talked to three different people and I ended up dealing with Bai. I liked the way he talked. He was the only one who asked me for my business the first time I talked to him and we had a nice conversation. I told him that I wasn’t ready that day but I would call him back if and when I decided that I was gonna go with Endurance. I called him back and made a deal with him. Other than being very satisfied with the salesperson and the deal, I’m very satisfied with Endurance.

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    Staff

    Reviewed Oct. 20, 2020

    I've researched Endurance and it looked like they were one of the best companies. So, that was who I went with. Their reps were good.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Oct. 20, 2020

    I felt more comfortable having some kind of assurance because I purchased a used car and the factory warranty on my other car expired, and for safety reasons. When I called back the first two companies that we spoke with, I couldn't get back to anybody but the sales department. That went on for about a week and I didn't feel comfortable with being in business with somebody that couldn't even return phone calls or couldn't follow up with messages. So, we canceled both.

    When I went to Endurance, everything that they said was gonna happen happened. When I needed to call them back, I got a quick response. Also, the price was comparable to what other people were offering. But it was just I felt the comfortability down with the agents that I talked to. They were very personable to answer my questions and didn’t make me feel like I was asking the wrong or dumb questions. They were very patient. I had three people that their car insurance warranty was up. I told them to call Endurance and give them a shot, and see if they can help them out because I was extremely pleased with the process. I told them that I was going to send them the information when I got home today.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 19, 2020

    My only complaint with Endurance is the false advertisement for the $250 you get in the beginning and 250 later. I was told you're gonna get $250 that you can use online. I was like, "Are you serious?" The rep was like, "Yeah. $250 which you can use anywhere you want. Do you like shopping on Amazon?" They said, "Once you sign up in three days, you'll get an email. You'll get your reward." I didn't get the email. I called back. They said, "Oh, 48 hours." 48 hours, no email. I called back. They said, "It's 72 hours." 72 hours, nothing, no email. The lady said, "Oh, it takes about two weeks." So, two weeks came, I called. No email. The lady said she sent it through a month ago. She sent it again.

    I looked at it last night at work, and I was like, "Okay, let's see what I could possibly spend this money on." So, when words come through, you don't get $250 to spend. You get 5% off of something and you're spending your own money to buy stuff. The way they described it was for us signing up, we're gonna get a reward to be able to spend. But you honestly don't. Especially how they took so long to even send the email afterwards, that was frustrating.

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    Staff

    Reviewed Oct. 19, 2020

    I looked into getting an auto warranty for peace of mind and I searched the internet for third party warranties. I heard about Endurance and the rep was very professional and answered all my questions.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 18, 2020

    I was with another company and they were a joke. So, I got rid of them. I went online and saw that Endurance was the number one. The rep was very nice. I just had one of them call me a little bit ago and the conversation went very well. The price can always be cheaper but I had no problems with the purchasing process.

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    Customer ServiceStaffBillingRates

    Reviewed Oct. 18, 2020

    Endurance was rated number one in 2020. They also don't go through a third-party person. When I was getting Endurance, it was fantastic. When I first called to cancel, everyone was gonna try and keep me. But it was fine. Then, when I was set on canceling it, the guy was not so cool at all. But making a payment was fairly easy. The gentleman that was assisting me with that part was very helpful and accommodating.

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    Reviewed Oct. 17, 2020

    Signing up with Endurance Auto Warranty wasn't bad. However, I'm not super impressed as I haven't received anything in the mail from them.

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    Customer ServiceRates

    Reviewed Oct. 17, 2020

    I've been getting a lot of calls to get a warranty and the warranty for my car had expired so I needed a new one. I searched for auto warranties and saw the one that had the highest star rating. Then, I picked Endurance. They sent me some information through the net and then, I called them.

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    CoveragePricePunctuality & SpeedStaffBillingRatesFollow-Through

    Reviewed Oct. 17, 2020

    I had a warranty with Ford but my truck ran past the Ford renewal mileage, so I went to Endurance. The vehicle protection specialist guy was complimentary, he helped me out. I was just a little bit upset that I didn't get my paperwork like I wanted or as quickly as I wanted. I had to go back and do some stuff with it. I got the bill for the first month, but I didn't get the paperwork. It didn't get through for some reason. I would have hoped that they would have followed through on that as it was done. Other than that, Endurance is a nice company. The price is comfortable for me.

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    Refunds & PayoutsStaff

    Reviewed Oct. 16, 2020

    I've never gotten a car that’s new before and I ended up nickel-and-diming the last vehicle I bought. I was not gonna go through that again. So, I decided I was better off buying the warranty and paying for that than to pay for every little thing that could possibly go wrong. The reps at Endurance were very knowledgeable and they told me what I needed. They helped me from start to finish and were very good with what they were doing. So, I was very happy with my selection. I bought the best package that they had.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Oct. 16, 2020

    The warranty I have through the dealership is gonna expire at the end of December. I looked at extended warranties online and a lot of the comments that Endurance had on there by customers looked pretty good. The representative was very helpful and gave me what options I could do. I'm a senior so that was really helpful. The purchasing process went well. The only thing that I had an issue with was the policy. They had a hard time emailing it to me. Other than that, the extended warranty usually helps me out. Everybody should have one, especially when purchasing a used vehicle. Their warranty goes out quickly and only cover certain parts.

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    Customer ServiceCoveragePricePunctuality & SpeedRates

    Reviewed Oct. 16, 2020

    Endurance's price for their warranty was better than two other companies I was checking. I spoke to someone really nice when I purchased my coverage and she answered all my questions. The customer service was great. I am waiting 30 days until I can use the warranty.

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    TechStaff

    Reviewed Oct. 15, 2020

    I bought a used vehicle from a private owner and I needed a warranty for it. We did some research online on warranty providers and narrowed it down to Endurance. We like that Endurance settles their own claims rather than going through a third-party or a second-party. The guy I dealt with was really knowledgeable and he was pretty professional.

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    Claims HandlingCoverageStaff

    Reviewed Oct. 15, 2020

    The gal I worked with from Endurance was amazing. To file a claim, there's an app I can download. Though I haven't used the warranty yet, everything was good. The real question is when I go to use the warranty and if it actually covers what I need it to cover.

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    CoverageTechPriceRefunds & PayoutsStaffBillingRates

    Reviewed Oct. 15, 2020

    I had a warranty that was expiring so I needed to get another one. I looked at three companies and I liked the length of the contract and the competitive price that Endurance offered. In their contract, it's five years. But you pay monthly so you can stop it at any time you want to. The other thing is that after two years, it's paid for so that for the final two years of your contract, you're not paying anything. I liked that I was virtually paying for a five-year contract in two years. Payments for purchasing was easy. They ask for so much down then it's just every month. I did the auto payment. The service rep was great. My sign-up experience went very well. I took five years and 50,000 miles, which is all I need on the vehicle I have.

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    Tj increased rating by 3 stars.
    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceStaffBillingTransparencyFollow-Through
    After a positive interaction with Endurance Warranty, Tj increased their star rating.

    Reviewed Oct. 15, 2020

    Updated on 10/23/2020: I got everything that they said they were gonna give me. With the autopay that I set up with them, they've been precise about taking it out when they were supposed to. I haven't had any issues with getting overcharged or the payment not going through. Initially, my experience was a little frustrating. There are no times on the website saying when they're open. As far as the sales department is concerned, it opens on time and you can reach someone from the sales department without a problem at all. Then when it comes to customer service, it was a little frustrating. But I got in contact with someone as soon as they opened. So, it was relatively easy.

    With the claim that I have with them, I assume that everything is going well with it. I forwarded the information to Mercedes, who was fixing my car, and they haven't contacted me saying that there are any issues with the payment. So, everything went good. Endurance said that a certain issue was covered under my policy. When I reached out, they were doing what they said they were gonna do. So, I'm happy. I only had to pay $100 deductible on something that would've cost me $1,200 out of pocket. I like it. I would tell my friend to go ahead and get Endurance auto coverage because they take care of you. I would definitely recommend it to my friend.

    Original Review: I have a used Mercedes Benz and I know that maintenance on Mercedes is high. I wanted to have some cushion or something that will help me with certain mechanical issues. Endurance was one of the higher ranking companies with good customer service and was actually doing what they say they do. A lot of these extended warranty companies don't do what they say they're gonna do. They say they'll fix this and help with that, and when this and that occurs, they don't.

    I worked with a very nice and very informative rep. He was good. It was easy to set up automatic debits, so the money's been coming out of my account monthly. The conversation that I had with a young lady went well. I asked if a certain malfunction is covered under my coverage. She said she believes so, then she went in and said that it was. I then asked her what would be the next steps that I would have to take and she told me what I needed to do. I should take the car to an ASE certified mechanic, which I've already done. She told me to get them to contact Endurance claims department with my customer policy number, and everything should be handled from there. I called Mercedes and gave them the information. The guy I spoke with said that he would call them as soon as he got at least a 30-minute break yesterday because it was gonna take a while. He said that warranty companies like to drag their feet.

    In the advertising, part of the sales pitch was that they give you either a $250 gift certificate or gift card for you to spend virtually with different companies in your area. Initially, I never got the email. I never looked for it until a couple of weeks later because I didn't have anything that I wanted to spend it on. So, I just waited. When I went to browse my email, I didn't see it. I reached out to Endurance maybe 10 days ago and said I never received the email about the gift cards or anything stating that I had the policy, but I know I do because the money's getting taken out of my account.

    The gentleman I spoke to then said that he would resend it while we were on the phone, which was done expeditiously. While I was on the phone, I was able to check, look, and see both the email from someone stating that I do have coverage. Then the gift cards were sent. I looked at the gift cards, and then I exited out of my email. However, when I went to access the gift card again, there was no record of the email even being sent. I can see now that it's a self-deleting email, but that was never expressed to me. When I go to search and type in Endurance, the only email that comes up is an advertising email, and then an email from a gentleman that represents Endurance saying that my policy is active and giving me the instructions on how to access it online. So, that's kind of frustrating.

    Overall, I'm in between satisfied and dissatisfied. Money has been taken out of my account and I haven't been able to access the gift card. If you're giving me a gift for utilizing your service, I should be able to get it. With me having an open claim now, if everything goes good with the claim, I will be extremely satisfied. I would tell others that Endurance is worth looking into, but I would not recommend a decision to or not do it.

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    Staff

    Reviewed Oct. 14, 2020

    I have a used vehicle and I wanna make sure I'm protected. I checked reviews online and Endurance was the highest-rated. My experience with the rep was easy and he knows his product. Endurance is a reputable company, you can rest assured you’ll get taken care of.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceBilling

    Reviewed Oct. 14, 2020

    It felt okay dealing with Endurance but I called them about a couple of weeks ago and asked them what if I decide to cancel before my 30 days, and they said I won't get all my money back. I asked how much is that because I put in around $111 and they wouldn't give me an answer. I tried to be specific like is it the whole amount that I gave as a down or is it the whole amount of the insurance because I think it was about 3,000 some odd dollars for three years in payments and I'm insured for four years or 100,000 miles. I know they sent me a bunch of paperwork and I'm not very good at reading paperwork. And I didn't ask them how many claims I can put in in a year or over a lifetime. Let's say the truck breaks down and then I have to fix something and say three months later, it breaks down again.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Oct. 14, 2020

    I bought a car and I didn't wanna have anything go wrong with it in the long run and then not be able to take care of it. I looked online and Endurance was the first to pop up. Then when I called them, they were resilient and called me back a bunch of times. I went through several different people before I got to a point where I purchased. But the last person made sure to find the best combination of mileage and coverage for me at the price that I liked. I really liked that. But one of the things I would like to know is more details about what is covered. But besides that, I like that they would work with me when it came to the mileage and the coverage options.

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    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaff

    Reviewed Oct. 14, 2020

    My truck is getting up in miles. The idea of having to replace the transmission or an engine or something super expensive like that scared me. So, I started looking into a warranty. I was watching and I saw a TV commercial about Endurance, and I did a little bit of research and saw that they got pretty good reviews, so I gave them a call. Their reps were very professional, concise and informative. The signup was easy. Everything, so far, has been easy.

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    CoverageTechSales & Marketing

    Reviewed Oct. 13, 2020

    Endurance ultimately is a scam. When they sell you the contract, they don't tell you anything about the "fine print"! Any claim you file is can be denied because of "wear & tear" which happens to all cars. That's why we purchase warranties. To protect us from those things. Yet they denied my transmission claim because it malfunctioned, at no fault of my own, but they deemed it to be wear & tear. Even though they said the transmission is a covered expense! Don't waste your money dealing with this horrible company!

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Kelsey,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

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    PriceStaffRates

    Reviewed Oct. 13, 2020

    My car warranty expired so I wanted to get some sort of warranty on it. I liked Endurance's rating. Everything is good including their reps and the cost of the warranty. The process was pretty easy too.

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    Punctuality & SpeedStaff

    Reviewed Oct. 13, 2020

    I was looking for the best warranty. So I checked out a couple and Endurance seemed like they were the best. I signed up for the warranty real fast. They were very helpful. They were great. I liked the fact that they seemed like they went direct. There was no middleman.

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    Customer ServiceCoverageTechPrice

    Reviewed Oct. 13, 2020

    When I bought my car, I purchased the warranty at the dealership and when I got home, I started doing some research on what I bought. The car I bought was kinda expensive and the warranty I bought was very expensive relative to what I got. So, maybe there was a chance that I could get a better deal on what I purchased. I bought a 2017 BMW X5 M and nothing on this car is cheap. This is a $125,000 car. So, I better check some things out. The warranty that I got when I bought the car was a 36-month, three-year powertrain only and I paid seven grand for it. When I got home, I started doing some research thinking that it was probably a bad plan. So, I started looking around and looking to figure out who had the best service.

    I called my mechanic that normally works on my Ford products and I asked him what the best company is that he deals with. He said that Endurance is good and that I should probably look them up, which I did. I started talking to somebody and he said Endurance offered what I wound up getting, which was the top-of-the-line program for more time and more mileage, and it saved me $2,000. I liked that the program that I got covered tires, fobs and things like that, which was why the selling point to me was awesome. I haven't tried it yet but if that's accurate and that's what I get out of this, then we're gonna be golden.

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    Customer ServiceBilling

    Reviewed Oct. 13, 2020

    I liked Endurance's stability and the content that some consumers have with the company. The person I worked with was awesome, very detailed and articulated all the options very well, which led me to get their highest package. Making the payments for the purchase was very simple. I over the phone. So far, so good. I'm happy I made the choice.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2020

    I really liked having a warranty on the car, so we were like, "We need to get an extension." The rep of Endurance I spoke to on the phone was great.

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    Customer ServiceCoverage

    Reviewed Oct. 12, 2020

    I have an older car. I wanted to make sure I had an extended warranty that will work with that car and would cover the majority of the stuff. My customer service experience with Endurance was good. Initially, it was weird. But once they got me a real person, it was perfect.

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    CoverageStaffRates

    Reviewed Oct. 12, 2020

    I bought a used vehicle and the warranty had expired. I looked into getting an auto warranty. Endurance had a good rating. It was a little difficult to understand which coverage I was getting because the names of the different levels of coverage are very similar. The downside was understanding exactly what I was signing up for.

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    Contract & TermsCoverageTechPriceStaffRates

    Reviewed Oct. 12, 2020

    My wife's transmission blew two months ago and because she had insurance on it from when we bought it, it would only cost us 300 bucks. But if that happened on my car, that might have been the cost of the car. Endurance had the best reputation for both price and quality when it comes to warranty providers, which made me go with them. The reps were very thorough and understanding. They also explained the policy very well. I highly recommend Endurance.

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    Customer ServiceCoverageTechSales & MarketingPriceStaffRatesFollow-Through

    Reviewed Oct. 12, 2020

    I had an older vehicle that I was spending a lot of money on and we sold it. We bought a new one. While I was sitting in the dealership buying a new car, I started thinking about the other cars I have. I have one car that has a lifetime warranty on it, but the other two were out of warranty. I decided that it's time to get extended warranty for the others, too. I went through a website, and Endurance was the one recommended on top. I started checking for reviews online and saw that the reviews were very good. Extended warranty is one of those things that you don't know how good they are until you really need them. The only way to know that in advance is to check reviews.

    Endurance reached me after I submitted that I'm interested in getting quotes. They reached out to me over the phone while I was still at the dealership dealing with paperwork on the car that I was buying. They told me what they're offering and what their coverage is and how much it's gonna cost. At the time, I told them that I wanted to do a second car, except that I didn't have the exact mileage and the VIN for the other car. So, we continued that call the next week to get the other car under warranty as well.

    They did a very good job because they did get my business. The only one thing and I still need to check with them is that at the time, they were making a promise that I'm gonna be getting a $250 discount coupon. I still haven't received it. I'm going to follow up with them and ask them about it. Because it's two cars, so it's $500. The rep said said I'm gonna get it then I need to get it.

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    CoverageSales & MarketingStaff

    Reviewed Oct. 12, 2020

    My truck's warranty ran out. I had a warranty on my car but my car got totaled. I didn't like that warranty company so I went to Endurance for my truck. They're very well-known and they help you out more than what the other warranty company did. Vanessa was my rep and she was very good. She did pretty well explaining the aspects of the coverage. The coverage would include the wiring tube. The drivetrain and the motor are part of their warranty. I got a book about the coverage too. Being a senior and handicap, that was a good choice that I made. I liked Endurance better.

    Endurance is a super warranty company and one of the best. When they show their advertisement on the TV, it's better than any of the rest. And the people are very kind and considerate when they talk to you. They answer the questions that you have. I would never go back to Black Diamond if I had to change because they didn't really help me out like what Endurance has done.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Oct. 11, 2020

    I purchased a used car and wanted to have the warranty. There was a query that I made on the internet, and Endurance was prompt in responding. Dealing with the sales rep went a little more aggressive than I would have preferred, but it was an intense sale. I cancelled it immediately. The experience I had in canceling it was more negative than the sale.

    I spoke with the representative. I called and indicated that I did not choose to keep the policy, I had not used the policy, and that I was canceling it, could not afford it, just decided that that was not something that I wanted. The sales representative indicated to me that I didn't have that as an option. They had already debited my account for it. I instructed them that I had called, as a courtesy, because I had instructed my bank to stop payments, because I felt that it was not something that I wanted, and that I was not going to use it and therefore I would not pay for something.

    I would not allow them to debit my account, which my bank immediately set through a dispute on the payment. The representative online insisted, "Well, we've been paid already. So you may as well use it." I said, "Dear, let me help you understand. I don't want it, will not use." "Well, you may as well because you're covered until--" I said, "Let me help you understand. I stopped payment. This is a courtesy call to let you know." "Well, I will send the paperwork and you will have to have that notarized and then send that back to us, before we will cancel it." It was a very intense notification. And I thought, "That must have been something that intuitively, you picked up on in that intense sales pitch that they were doing." This is not a company with which you would like to do business. Exercise caution.

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    PriceStaffBilling

    Reviewed Oct. 11, 2020

    Due to the high cost of auto repair nowadays, I got myself an auto warranty with Endurance. It seemed like they had a good package deal going at that time. My sister has Endurance too and she was telling me about them. That was another reason I went with the company. I had a pretty friendly rep. He was pretty knowledgeable of what he was selling and he was personable too. Making the payments was pretty easy. I do it using my credit card.

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    CoverageTech

    Reviewed Oct. 11, 2020

    I purchased a warranty with Endurance to have extra coverage on my vehicle. After doing all my research and due diligence on the company itself, they came out to be more reliable. Everything went well.

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    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Oct. 11, 2020

    We bought a used car. We wanted extra coverage on it. Endurance seemed to have the best prices available. I signed up over the phone and the process was pretty easy. The person I spoke to was very professional, very friendly, laid it all out and even threw in some extra discounts.

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    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed Oct. 11, 2020

    Endurance was either the first or the second company I looked at and it looked like it had everything I wanted. The price wasn't great but it was reasonable. When I bought the policy, I did it all on the phone, answered a few questions for them then they took care of the process. I talked to one rep and he sent me to another rep. That individual said I was eligible for an upgrade so they upgraded me to a full bumper-to-bumper coverage. Making the first payment was difficult but only because my credit card company declined the payment to start so I had to give them a different card to use. Other than that, it was okay.

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    CoveragePriceStaff

    Reviewed Oct. 10, 2020

    Took time to describe coverage and cost for several policies. Ryan was great and understanding our needs. Looking for coverage starting in January but needed info to determine what we needed. Thanks for info.

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    Customer ServiceTechRefunds & PayoutsStaffBilling

    Reviewed Oct. 10, 2020

    Since the beginning of the year, I have been receiving all kinds of mail with all different kinds of offers. After going through all of them and checking them out online, I found that the Better Business Bureau recommended Endurance. They were clean. Some of the other ones did not have that. I gave Endurance a phone call, and the rep I spoke with knows a lot. Everything went fine but then I received a phone call from a person from another company who convinced me to go with them. When I called to cancel Endurance, I talked to Anissa and she said that I have a really good deal with them and that she could do my payment at $103 a month. I would pay for October and they would pay for November. I thought that was better than the other deal. I haven't received a copy of the contract though.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed Oct. 10, 2020

    Endurance was the most affordable at the time. I had just purchased a car, and the car unfortunately did not have a warranty, and my engine went. I didn’t wanna have any other mishaps after that. The agent was very thorough in explaining everything to me. I was completely satisfied. Some of the other quotes that I got wanted thousands of dollars upfront. I had just put out almost $2,000 on a new engine. My car was only a month old. I was extremely happy with the services that they covered, and how fast they got everything started for me. Everything was very good.

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    Customer ServiceCoverageTechStaffBilling

    Reviewed Oct. 10, 2020

    My car is old. I googled what the best auto warranty providers were and I read reviews. There were four that I researched on and based on customer reviews, I went with Endurance. Their reps explained things fine. There was not much to explain. The thing, however, is I still haven't gotten my policy even though I called and requested it. I called back and they said they were gonna email it to me now. It didn't come still. I just wanna see it all written down on paper because for one, that was what they told me and another thing is to actually have the contract. I still have to keep calling and asking where my policy is. It was easy to have the phone conversation and to make my payment. I just gave them my credit card number. But to actually see the policy doesn't seem to be easy. Also, I got a letter saying that I can sign up online. When I tried, it said that my password was incorrect.

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    CoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 10, 2020

    I purchased the Endurance warranty and signing up was okay. Everyone was fine. I needed to change my number on my card but I didn't have the information I needed. I finally got ahold of someone but when I finally found the Endurance's number, it was too late. Before the policy ever came into effect, the timing chain and all that went out on my truck. It's a $2,500 repair and I can't fix it. I was kind of hit. There was nothing I or Endurance could do. I feel like I just wasted my money. There ain't any need in paying for this anymore. Once your timing chain goes out on a Ford Expedition, that engine's shot. There ain't any need insuring it. If you got an older vehicle and you think something might go wrong with it, it's okay to go ahead and purchase Endurance 'cause it will save money in the long run. But it didn't do me any good.

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    CoverageTechPriceRefunds & PayoutsStaffBillingRates

    Reviewed Oct. 10, 2020

    Since I didn't wanna pay for repairs and Endurance is competitive with their pricing, I opted for them. I used to be with CarShield and they were a lot more expensive. This was back when I had a different vehicle. I've had a bit of experience with warranties and Endurance seems to be the most flexible and the longest too with their five-year term. I also like the rental and how it's not just reimbursed. It's through the dealership. That was really nice. And the person that went over the package with me was very knowledgeable and he knew what he was talking about. Making my payment is very easy as it's automatic.

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    CoveragePriceRefunds & PayoutsMaintenance

    Reviewed Oct. 9, 2020

    I'm very dissatisfied with Endurance. If you already had an account with them and you disconnect within 30 days then you get new coverage, they end up charging you a reconnection fee. Within 30 days, I didn't get my card. I was nervous 'cause I've never heard of these people before so I cancelled them. Sure enough, I got my money back. But because I did that, when I went and got the extended warranties through them this time around for my car and another vehicle, they hit me both times for a reconnect fee. They charged me twice even though one was never through them before. I just hope they're true to their word and things get covered like they said that they would and not be like a lot of warranties where they say it's covered then something breaks and it's not covered.

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    Customer ServiceCoverageHonesty & Transparency

    Reviewed Oct. 9, 2020

    My vehicle is a little older. Once the manufacturer's warranty runs out, I needed something to put on there to cover it just in case something happened. Endurance has the reliability. Knowing that if something should happen, there's not a lot of red tape as far as getting something fixed and things being covered that they say should be covered instead of finding out the hard way that nothing's covered under a particular warranty company. Some people say they cover everything and they don't. Endurance ensured me that they do, so I'm giving them a try. Their customer service did a pretty good job covering all the questions I had. I asked them a lot of them, and they were straightforward. They pretty much told me everything I wanted to hear. So hopefully, they didn't lie to me.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingRates

    Reviewed Oct. 9, 2020

    I was buying a used car that had 20,000 miles on it. The car was three years old so it had gone through its warranty. Having not known the service experience on the car and having very little experience with the model type, I wanted to get an extended warranty. I googled "best auto warranties" and looked at the various results. I looked at a number of lists and Endurance was at the top of the list each time. They were the first I called. I was happy and satisfied with the terms and the price.

    I got a rep who was very personable and professional. There was no pressure. He was patient and walked me through the terms and all of that good stuff. Everything went well. Making my payment was a no-brainer. It was very easy and quick. I've gotten my initial welcome package. My hope now, like with any other insurance, is that I don't have to use Endurance.

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    CoverageTechStaff

    Reviewed Oct. 9, 2020

    I needed a warranty on my vehicle. Endurance told me how the warranty worked and the coverage that was included. Whoever I talked to was very knowledgeable and professional. They didn't use terms that I didn't know. They broke it down to where I understood what they were talking about, what they were saying, and they explained the coverage in-depth. So far, my experience has been great. Sign up. Choose Endurance.

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    Customer ServiceCoverageTechSales & MarketingPriceStaffBillingRates

    Reviewed Oct. 9, 2020

    The sales process was easy. They explained everything to me in-depth. I haven't had any issues with my vehicle, so I haven't been able to use them. But I'm not looking forward to using them. But if I have to, I know they're there. And they sent out the paperwork to explain, what they told me on the phone. But they put it in writing, so just in case I had any other questions, I could read over it. They were very thorough on the phone. It didn't feel like they were rushing to make a decision. That's the good part.

    After that, I just have it set up for automatic payment now, which I don't even notice it's missing. And when the time comes, hopefully not in the near future, but I only have 51,000 miles on my vehicle, so nothing major should be happening with the vehicle. But if it does, I know I'm covered. I would recommend Endurance to anybody that has a car that has low mileage, and they like it. I'm driving a BMW, and anything that goes wrong with a BMW is gonna cost you money. For anything major that goes on, it’s gonna put you in the poorhouse. It is a very small price to pay to have peace of mind like that.

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    Customer ServiceMaintenanceStaff

    Reviewed Oct. 8, 2020

    My 70-year old sister just bought a new car and I wanted her to be worry-free on the maintenance. I checked Endurance out on the internet and they seemed to be the best one so I went with them. The rep was excellent. He wasn't pushy. We weren't ready too much for it but he dealt with us, called back and answered tons of questions.

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    CoveragePunctuality & SpeedStaff

    Reviewed Oct. 8, 2020

    The sign-up process was not bad. But a little bit I don't understand is that if there is something wrong with your vehicle that Endurance covers, you have to wait a certain time for it to be covered by them. Other than that, in reference to the things that they do cover, they are good with me across the board. I would definitely mention Endurance to anyone that is planning on either buying their car or gonna have their car for a very long time.

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    CoveragePunctuality & SpeedStaffBillingRates

    Reviewed Oct. 8, 2020

    I just bought a used car and wanted an extended coverage for it. I looked at some sites that did ratings on auto insurance and Endurance was favored on the articles I read. Their people answered questions well and I felt informed when I made the decision. They kind of broke down stuff readily and quickly. Some of my big concerns were what kind of warranty was it and was it exclusionary or did they just had a certain list of things. They made that clear to me. It was easy to find out information and to sign up with Endurance. It was also easy making my payment for the purchase of the warranty. So far, things are looking positive.

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    PriceStaffBillingRates

    Reviewed Oct. 8, 2020

    Endurance's price was better than the other quote that I got. Their rep was helpful and very knowledgeable. Making the payment was very easy. I did a one-time payment. It was the first time I bought a used car, so getting the warranty made buying a used car more of a certainty for my family.

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    Customer ServicePriceStaffBilling

    Reviewed Oct. 8, 2020

    Signing up with Endurance was easy. At first, I inquired online. Then, someone called me and I did it over the phone. They were all very nice, helpful and they explained everything. It was also a lot cheaper than I thought. It’s better than paying big car bills.

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    CoverageTechRefunds & PayoutsMaintenance

    Reviewed Oct. 7, 2020

    We purchased an auto maintenance contract that covers our car for the next 7 years. You pay for it monthly for 3 years, then you still covered for 4 more years. It's also transferrable if you get another car.

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    Customer ServiceCoverageTechBilling

    Reviewed Oct. 7, 2020

    My car was out of the original warranty and I felt like I needed coverage. Endurance was a recommendation that came out of the Better Business Bureau. Customer service was very clear and gave concise instructions. Making my payment was quite easy too.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com