Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,959,469 reviews on ConsumerAffairs are verified.
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Reviewed June 10, 2023
The signup process at Endurance was really convenient and simple. There was no pressure to get the warranty and they kept in contact with me through my gathering information process. I'm also definitely satisfied with the deductible if anything goes wrong.
Hi, Andrew. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed June 10, 2023
The rep told me a lot about the type of company that Endurance is and it sounded good. He was very informative and gave me a lot of good details and everything about what I have access to if I ever needed it.
Hi, Cheryl. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed June 9, 2023
Endurance Auto Warranty was somewhat of a pressure group because they said they wouldn't be able to send me any information about it unless I signed up and I could always cancel it. There's another company that seemed to give a better one. So, I’m contemplating of switching over. Even though Endurance would cover me for 36 months and then 36 months for free, the other company was at a lower rate and I could turn it off whenever I wanted to.
Thank you for leaving us a rating, Richard. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed June 9, 2023
Endurance Auto Warranty's coverage seems okay. Cost seemed a bit high, but it was competitive. The rep just gave us the price, "That's what it is. Take it or leave it" versus the crap I experienced with the other company.
Hi, William. Thank you so much for rating your experience with us so highly! We look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed June 9, 2023
Endurance Auto Warranty is great. They have a great product.
Glad to know that you had a great experience, Adric!
- The Endurance Team
Reviewed June 9, 2023
Signing up with them was straightforward. We got it done real fast. It didn't take up too much of my time.
Hi, Ross. We are delighted that you had a great sign-up experience with us. Thank you for taking the time to rate us!
- The Endurance Team
Reviewed June 9, 2023
When I talked to the representative on the phone, she was very nice. We got along well.
Joseph, we're happy to see that you had a 5-Star experience! We’re here for you anytime.
- The Endurance Team
Reviewed June 9, 2023
They explained everything to me and I understood. The reps were all right. Signing up was easy and really nice. I would recommend Endurance.
Hi, Widelson. Thank you so much for taking the time to leave us a 5-star review and recommending us!
- The Endurance Team
Reviewed June 9, 2023
Endurance offered more for the price that I was gonna be paying with my previous provider. I've had them twice now because of two different vehicles. They've always given me different options, especially when I was worried about how much I would be spending a month. They were not too pushy. The representatives I've dealt with have always made it super easy.
Crystal, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed June 9, 2023
I was disappointed with Endurance in the beginning because I spoke to some lady, and she said I didn't have to go online. Then I got this call from this guy and he got irate with me and hung up. Then I got this other guy who was a super salesman. He knew all the details. That made a big difference. He made it very easy. However, he made it sound like I was gonna get a policy immediately after we hung up but that didn't happen.
Hello Anthony, we’re sorry to hear this. When time allows, please send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.
Thank you,- The Endurance Team
Reviewed June 9, 2023
I asked the reps a lot of questions, and they answered all of them. Even questions on things I was skeptical about, they answered them and gave me the truth. What the representative had said on the phone was said also through the contract. The package that I was qualified for was a good package for a good price. They went through every steps and details of it. You make the first payment which is $177. But there's a waiting period between 30 days and another 1,000 miles you would have to reach before you'll be able to use the policy. They also mentioned the fact that anything that has previous issues, they can't fix that. You would need a service history of your vehicle. They wanna see if you neglected or took care of it.
However, I canceled Endurance yesterday. I understood the whole policy of what could and couldn't be serviced. They couldn't service a battery. They don't cover the important things that I thought they cover. Anything with engine parts or transmission parts, they cover that. But with certain electrical components, they don't cover at all. Certain parts that have to do with the wheels, whether it be wheel bearings or control arms, they don't cover that as well.
Hi, Evens. We're sad to see you go but appreciate you taking the time to leave us your feedback. It helps us improve service for everyone. Should you need coverage in the future, Endurance is just a call away!
- The Endurance Team
Reviewed June 9, 2023
The person at Endurance was very helpful and understanding that I get paid bi-weekly. In the long run, it saves me more money to have a big bill right now than to have a small one that charges me 20% every payment.
Cassandra, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed June 9, 2023
They're outstanding across the board.
- The Endurance Team
Reviewed June 9, 2023
The rep was awesome. He wasn't pushy and he explained everything down to the tee. He had a good sense of humor and his professionalism was on point. Get Endurance because it covers more than just the powertrain. I recommend it.
Hi, Cierra. We are delighted that you had a great experience with our team. Thank you for taking the time to rate and recommend us!
- The Endurance Team
Reviewed June 9, 2023
I had a good experience when signing up. The reps were very professional and they explained everything. They answered my questions.
Hi, Otis. We are thrilled to learn that you had a positive sign-up experience with us!
- The Endurance Team
Reviewed June 9, 2023
The rep was nice but the warranty doesn't cover what I want it to cover. I didn't understand that until after I got the paperwork and I had already signed up for what I got. Some of the drivetrain stuff is not covered. Plus, they have four different levels of coverage and they never offered any of that stuff. Upgrading will cost more money and I don't wanna spend more than what I'm already paying them. I have a problem with my pickup right now. One of the lower A-arms needs replacement on the suspension and the warranty doesn't cover that.
Hi, Marvin. We're sorry to see that your expectations were not met. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed June 9, 2023
The customer service is great. The reps were very courteous and patient.
Hi, Rebecca. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed June 9, 2023
There was a sign-up special where they gave 300 bucks off. Once I spoke with the representative on the phone, it was a good conversation. He was genuine and it was a good match for both of us. I got the elite level warranty for my 2016 BMW and the reps fully broke it down. It was easy registering for the app they have as well.
Hi, Lance. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.
- The Endurance Team
Reviewed June 9, 2023
Customer service was fast and quick. Also, the cost was perfect.
Kayce, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed June 9, 2023
Endurance has good customer service. The rep was very mannerable and empathetic. She took her time and went through everything, all the questions that I had. I just had a couple other questions, and she answered them. The other ones couldn't answer any of my questions. Endurance's price was much better than the other ones too.
Hi, Terri. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed June 9, 2023
Signing up was easy. But I had to call them four times within an hour because my call or their calls would drop. My last rep was Charles and he called me back. He provided good customer service. I got the supreme coverage for my engine, power trains, suspension, electrical output and AC. Some of the perks included roadside assistance for the first year. Also, if I blow a tire, they cover up to $150 for each tire for the first year.
To access my coverage, they said I need 30 days or a thousand miles. I took my vehicle to the dealership because it was overheating. It was past the month and 30 days. They sent an inspector to inspect my vehicle to see if my vehicle was like that before the warranty. It wasn't because before I got the warranty, I took it to the Dodge dealership and I paid $145 for them to look over everything. They told me it was good. Also, it takes another 24 to 48 hours for them to tell me if they're gonna cover it or not. I have to wait a couple more days for them to tell me yes or no and that's what I'm upset about.
Hi, Luis. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed June 9, 2023
I have two contracts with Endurance. One is a 2014 Escort, and the other is an F-150 '08. I went with what that the reps offered me, and the gasoline and diesel engines, trickle charger, transmission, transfer case, drive axle, AC, and the electrical are covered.
Reviewed June 9, 2023
The rep was patient and answered all my questions. The only thing I didn't like is that I told him to call me in an hour, and he called me back too soon. That was irritating. I was taking care of my wife's vehicle too across the street and I knew it would take me time to take care of two situations. Other than that, he was good. The sign-up went good too. I just need to contact Endurance so that I can get more information on my policy, because I never got the paperwork. I've made my initial and second payments.
Hi, Isaac. We appreciate your feedback. To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed June 9, 2023
The sign-up with Endurance was okay, but I never got my policy. The rep said he was going to mail them then he said that he'd send them digitally. But I haven't received it either way.
Hi, Eveleyn. We're sorry to hear this. To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team

Reviewed June 9, 2023
I purchased a policy with Endurance in May. So the vehicle seem like it didn’t want to start and check engine was on. I spoke ke to customer service and a supervisor. Scheduled appointment at a licensed shop and the claim was denied. They stated the list of problems happened before the claim was purchased. I explained that when getting the policy the lady explained 30 days or 1000 miles. My agreement is that the truck start acting up this week and an appointment was made to get diagnostic testing. When shop called Endurance and gave them information and they denied claim. This company calls and mail information to get you signed up and then they want pay. I did everything correctly and I feel that they should pay.
We appreciate your feedback, Eugenia and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com and we will see what we can do to make things right.
Thank you,- The Endurance Team
Reviewed June 9, 2023
The Endurance rep I worked with was wonderful and informative. She worked through the entire program and explained what the service offered. It met my objectives of a used car. With all the fears you have buying a used car, she gave me that peace of mind. She answered my questions immediately and she wasn't pushy. It was a good experience.
Nadar, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed June 8, 2023
Signing up with Endurance was done easy-peasy. I made a phone call and everything was handled within 20 minutes. It was pleasant dealing with the rep who was knowledgeable and courteous. Everything was as beautiful as sliced bread. So, it was perfect.
Thank you for your review, Mary Jean. We will share this with our customer experience team to let them know how we are doing.
- The Endurance Team
Reviewed June 8, 2023
The Endurance sales rep explained most of the stuff to me and he explained better it than the ones for CarShield. He knew what he was talking about because once I got the policy back, pretty much everything he told me was on par. I also told one of my friends about Endurance and he was supposed to call them.
Hi Ronald, Thank you for the 5-star review and for telling your friends about Endurance! We appreciate you being a customer and look forward to providing you with excellent service for years to come!
- The Endurance Team
Reviewed June 8, 2023
I like the options Endurance had for the vehicle and monitoring the amount as well as the cost. It was also easy to sign up.
Hi, Harvey. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed June 8, 2023
As far as being enrolled and making the first payment to get the initial warranty started, it was painless.
Thank you for leaving us a review, Lloyd!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed June 7, 2023
The rep explained what was in the package and what I would qualify for my vehicle and that when I sign up, a plan would go into effect and what it would cover. The rep seemed knowledgeable. Once they had set me up with a bank, I set it up for it to be an automatic withdrawal. So far, making payments has been simple.
Thank you for leaving a 5-star review, Elaine. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed June 7, 2023
Endurance has more comprehensive coverages. They explained the coverages and offered the different plans that they have. The experience was straightforward. The dude offered recommendations and seemed a cool guy.
Thank you for leaving a 5-star review, Robert At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed June 7, 2023
When I signed up with them, it was quick. We just started talking and the rep laid out the program and I told him, "Okay, let's do it." The deductible was nice. They also covered lots of nice stuff.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed June 7, 2023
Endurance is a great warranty place. They got different packages. When I signed up with them, it was a great experience.
Hi, Thomas. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
- The Endurance Team
Reviewed June 6, 2023
Endurance went over most of everything well. The coverage cost is a little high, but when weighed against the cost of actual repairs without it, it's worth it. My criticism is they were less than clear on that they would pay for oil changes. They did not mention that the coverage only paid X dollars toward each oil change. That was something I noticed in going over the paperwork.
Jerimy, we're happy to see that you had a 5-Star experience! We’re here for you anytime.
- The Endurance Team
Reviewed June 6, 2023
The sales rep at Endurance was very pleasant and professional.
Hi, Alonzo. We are thrilled to learn that you had a positive experience with our team!
- The Endurance Team
Reviewed June 6, 2023
The sales rep of Endurance was thorough.
Thank you for the review, Nekka. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed June 6, 2023
Endurance gave me transmission and they’re doing the engine and my front-end tires. And the insurance was cheaper. People should go with them because our insurance is better than anybody out there.
Thank you for much for sharing your positive experience, Ryan. We really appreciate the time you took to do so!
- The Endurance Team
Reviewed June 5, 2023
The Endurance rep was detailed and straightforward. He let me know what was recommended. He let me know the price and the deals that were going on. Any questions I had, the rep had the answer to it. There was nothing that the rep didn't know about the sign-up. The payments were reasonable too.
We're happy to hear that our team provided you with excellent service, Nigel. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed June 5, 2023
I wanted the coverage to be a little bit less than 140 but a good price was given so it worked out. I'm happy with Endurance. It's covering what I need to cover, which are the engine and electrical things. I have the basics but they also cover some that wasn’t included in it. They gave me what I thought I asked for. So, they're good. My deductible is 100, which is a little bit less than I thought. It’s worth it.
Hi, Edwin. Thank you so much for this detailed 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed June 5, 2023
In addition to the extended warranty, Endurance had a maintenance program, roadside assistance and extra perks. They're also cheaper than others and their services are very similar and comparable. They explained everything that was covered during the warranty and on the maintenance program. They told me how much it would be, and then they found out that we were senior citizens and a veteran and they lowered the price again. We were able to complete everything except for giving them the mileage that was on my car because it wasn't home at the time. The only problem I've had with them was I called twice and left the mileage because they'd send me a text that they didn't have the mileage yet. But, I left a message for them to call me back and they still haven't called me back.
Suzanne, thank you so much for sharing your feedback! We are sorry to hear you had trouble getting through to our team. Please note that you may email us at feedback@endurancedirect.com for further assistance.
Thank you,- The Endurance Team
Reviewed June 5, 2023
I got what I needed from Endurance. I had coverage for the engine, transmission, brakes, wheels, and electronic parts. These are the most important parts and high risk stuff. The signup was easy and the people were very helpful. I’d tell my friends that they’re good people to deal with.
Hi, Harry. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions. We hope to be able to provide coverage for your friends as well.
- The Endurance Team
Reviewed June 4, 2023
The gentleman I talked with was very kind. He told me we can change our mind at any time but it would be 30 days before we could do any repairs to a vehicle. We haven't needed any repairs yet. So, we'll see what's going on. But we’re just trying to shop around and make sure we're making the most cost-effective choice.
Hi, Sheryl. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed June 4, 2023
I like that I work directly with Endurance. It's not a third party. The service is also better compared to others. I thought they were high based on some of the other quotes that I had received. But they were able to work with me and bring the price down. That was appreciated. However, I didn't receive anything in the mail. Everything has been done through email. Maybe they don't send anything out as far as a document packet. But that would be nice to have. I also don't get reminders of when my payment is due. That's a concern because I'll forget if I don't have some reminders. But so far, everything's been really good. When I have any concerns, I just call them. It seems to be moving along smoothly so far.
Hi, Georgianne. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! If you'd like, we'd be more than happy to help you set up automatic payments so you don't have to worry about missing a payment. When time allows, please call 1-800-253-8203 and our agents will be happy to assist you!
- The Endurance Team
Reviewed June 4, 2023
Everything was great during my signup with Endurance. The rep did well. However, when I called back to see if I could get some paperwork, the rep told me, "We don't do that. We do it by email." I explained to her I needed paperwork where I can stick it in my glove box. Four days later, I received the paperwork on my coverage and my card.
Hi, Laurell. Your feedback is highly appreciated. Thank you for the review!
- The Endurance Team
Reviewed June 4, 2023
I wasn't ready to speak with the first person who called me so I didn't commit to anything that he was saying at the time. When the second rep called, it was more of a follow-up call. She was good.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed June 3, 2023
The process at Endurance was simple. Unfortunately, I doubled paid last month and I haven't heard anything back about getting my refund. But the reps were good. They called me back when they said they would. Because when they first called, I wasn't ready to make the commitment to make the policy or create an account with them. I asked them to call back later and they said yeah and they did.
Adonis, thank you so much for sharing your feedback about our service. We're sorry to her you had trouble with your refund. If you need to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed June 3, 2023
Endurance was cost-efficient and convenient if something ever goes wrong. Signing up with them was simple, easy and painless. I put it in the request email and they called me. I went through a 15-minute conversation about all the benefits and the perks. They sent me an email and I signed up. The rep was very knowledgeable, polite, professional and answered all the questions I had. The biggest thing I wanted covered was the drivetrain and the engine but Endurance covered way beyond that too, which was good.
Kurt, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed June 3, 2023
I'm really happy with Endurance. I just need the card. If they can mail it to me, I appreciate it.
Hi, Leon. We're so happy to hear that you love your coverage with Endurance! If you still need help, please don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed June 3, 2023
My co-worker had Endurance before and he had a positive outlook on it. It was just the way things are supposed to go. He got it and not two months later, he had some major work happen to his truck, and Endurance backed them up. We have to go through the 30 days first, which I understand. But anything after that, Endurance will take responsibility, which is probably the best thing because you never know what's gonna happen the next day. I was looking at coverage for the main things such as the engine, transmission, major electrical components and things that are gonna be extremely costly. My wife’s vehicle is on the newer aspect so that's not something that I was gonna dive into myself.
The sign-up process with Endurance was simple, quick, specific and detailed. It was enough for me to make a decision. You can choose different packages. The representative knew what she was talking about. You can tell it wasn't her first contract detailed conversation. So, I asked her questions and she answered every single one of them. She said I didn’t have to do it right then. She told me what time she was gonna be there from one point to the next, when she’s off, and she said I could call her back. So, that's good. I'm very satisfied.
Thank you so much for your 5-star review, Omar! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed June 2, 2023
We still haven't gotten the card yet. I thought it was supposed to come through the mail, but it's been over a month and that insurance ought to be good by now. Without that card, we can't use it if we have to.
Hi Mike, we'd be happy to assist you in getting your policy information. When time allows, please give our team a call at 1-800-253-8203.
Thank you!- The Endurance Team
Reviewed June 2, 2023
I asked the Endurance rep to call me back because I was at work when he called and he called me back two hours later. During signup, I just had to make a downpayment and that was it. They didn't require any documents from me.
Thank you for leaving us a rating, Bryan.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed June 2, 2023
The signing-up experience with Endurance was very good. The rep explained the coverage very well and broke down everything. I have to put 1,000 miles on my vehicle before I can do any service towards it. They gotta make sure my vehicle is a well-working vehicle before they start putting out money to help me repair it. So, I understand that. Anything can happen and my warranty with the dealership expired so, I wanna have peace of mind that if anything major happens to my vehicle, I have somebody that has my back to help me repair it.
Submitting a claim with Endurance is very easy. They’ll go through the dealership. Once I get my card, I give either the card or the number on the card. Endurance would get in touch personally with the service advisor or the shop working on the car. Endurance is a very good company to have. They’re very in tune, aware and make sure everything’s alright and your payment is on time.
Hi, Shakirrah. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed June 2, 2023
The rep explained everything discreetly. I've recommended Endurance to a friend and they're looking into it.
Thank you for recommending us and for the 5-star review, Royce! We appreciate you being a customer!
- The Endurance Team
Reviewed June 1, 2023
Save your money. It sounds good at the beginning but the minute that you try to utilize the service, they use fine print and don’t pay out. Crooks if you ask me. I had the warranty for 6 months and put in 2 small claims and they sent out adjusters on both and denied claiming pre-existing conditions. If you drive the vehicle, parts wear out. That’s the pony of paying for the warranty.
We appreciate your feedback, Ahmand and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com and we will see what we can do to make things right!
Thank you,- The Endurance Team
Reviewed June 1, 2023
They dig deep to decline repairs. My power steering fluid runs thru the AC Condenser to cool it. The tube it runs thru developed a leak and it was discovered when my power steering started making noise and was found low on fluid. Back story to this event: I replaced my power steering pump and high-pressure line in Jan 2023, out of my own pocket. Now, I reported this new leak to them, they declined the repair as they saw on Carfax that I had repaired the power steering system prior.
They stated that they declined the repair as it was pre-existing since it was part of the power steering system. I argued that it was not leaking at that time, 5 months have gone by with no power steering fluid leak, not to mention, the AC Condenser is part of the AC System and not the Power Steering System. They would not budge.
I manage an automotive repair shop. I will make sure people know about this company. Also, I know a lot more about these processes than they know. I am filing complaints with the FTC and Atty Generals Office. I want my money back for the months I, in good faith, paid them for this policy. Their concern is not covering repairs on your vehicle but is to collect money for contracts that they don't honor. And they will make up all kinds reasons why. Most people will just hang up the phone and feel sad/bad that they did something wrong or didn't buy the right policy, or didn't understand the policy....no!! They are trained to decline claims by any means. Be careful, be aware and do research before buying. Anyone can post a "good" review. The bad ones are the real ones.
Kathy, thank you for your review. All feedback is important, and we’re sorry to hear you had a negative experience.
Please email feedback@endurancedirect.com with details about your experience and policy number, and we will be in touch to see what we can do to make things right!
Thank you,- The Endurance Team
Reviewed June 1, 2023
Setting up my warranty with Endurance took a while as I went back and forth before I made my decision to go with them. I talked to different people each time I called them but they treated me the same way. I would tell anyone looking into signing up with them that the process is going to be pretty easy.
We appreciate your feedback, Samuel and are happy to hear our team provided you with a great experience.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed June 1, 2023
I explained to the rep I had an older vehicle and asked if it qualified. He said yes and gave me what it qualified for. And now, I've added another vehicle. Signing up was easy and I'm satisfied. The policy covers the motor transmission and electrical. It also has some towing. I was very excited about the coverage. The rep explained that I had to have 1,000 miles on each vehicle before coverage would start and it wouldn’t be hard on my vehicles but it could be an issue for others. A lesser mileage on the startup would help people out. I understand Endurance has to do that so people aren't fixing a jalopy sitting in their front yard with it. But sometimes within that 1,000-mile range, something could happen. And you bought the policy because you know there's a chance that something could go wrong with your older vehicle. Still, I would recommend Endurance.
Hi, Dale. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed June 1, 2023
Signing up with Endurance was very easy. The rep clearly laid out what each plan covered, what the co-pays would be and where I could obtain the services.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed June 1, 2023
The first rep at Endurance I spoke with was a woman and she answered all my questions. We waited a couple of weeks and then somebody else called back. He was good but he was not as knowledgeable as the first lady that I talked to. But we were satisfied. The signup process was easy.
Kim, we're so happy to hear you had a positive sign-up experience with our team!
If there's anything that we can do to further improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 31, 2023
Endurance had a better coverage. Signing up was easy. It was no high pressure salesperson. If I had a question, he answered them and compared what the dealership was offering and what they were offering. It was a better deal. There was more coverage for less amount.
Thank you for leaving us a review. Theresita!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 31, 2023
I had used Endurance a while back, so I just stayed with them. As far as the claim procedure, the mechanic's the one that had to do it, so it was kind of out of my hand. They called Endurance and took care of it, I paid my deductible, and it was done. Endurance did what they said they were gonna do, so I'm happy with that.
Hi, John. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed May 31, 2023
Getting signed up was very easy and fast. Plus, the rate was great. Definitely get Endurance. It's cheaper than what I had before and I got more mileage. I'm glad I got it.
Louisetta, thank you so much for recommending us in your review! We appreciate the 5-star rating and you being a customer of Endurance!
- The Endurance Team
Reviewed May 31, 2023
I looked for as close to the same coverage as I had with the one we currently had. Endurance Auto Warranty offered that and more. Their rep was animated, answered every question I had, gave me the full information to his fullest on everything, and worked with me through the entire process. Even when I was talking to my husband on the phone, he sat there and waited for us to get done conversing.
The pricing was reasonable. If it's something that we could pay outright, we'd rather go that route. But if not able to, doing the monthly payments. But it is the monthly payments that work great for us. At the time when I had signed up for the warranty, there was a promotion that I was able to take advantage of. And they offered military, so we were honored by that. It was a great experience.
Wow, we are blown away by your positive words, Elexis. We really appreciate the time you took to write such a detailed review and appreciate you being an Endurance customer.
- The Endurance Team
Reviewed May 31, 2023
Endurance Auto Warranty's rep explained the package I was signing up for and the process I need to go through in using them now, and it was spot-on.
Hi, Sunny. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
- The Endurance Team
Reviewed May 31, 2023
I called Endurance Auto Warranty and talked to a lady one day, and I didn't do anything about it. A couple of weeks later, somebody gave me a call back when I was down in Florida. I talked to a lady, and I said I would go ahead and get it. It doesn't hurt to have an extra warranty on a vehicle. Super easy. Those people were very nice. Everything they said were the same. There was one thing I was confused about, if it was 1,000 miles or 30 days. What the rep told me was whatever comes first. But they told me everything was covered besides what wears out, like tires and brake pads. And I gotta keep my vehicle up-to-date on maintenance.
Hi, David. Thank you so much for leaving us a stellar review! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed May 31, 2023
I like the cost and the benefits. It's lower mileage than the rep and I had talked about and agreed with. The salesman was decent. I just wonder if Endurance slipped me one by being less mile. The salesman told me it was 190,000 miles, but it ended up being 125,000.
We appreciate your feedback, James. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed May 31, 2023
I was with another company for a couple of years and I was getting some negative information about them. After talking to the Better Business Bureau, they gave Endurance a higher rating so I switched over. The only thing I have a complaint about is that Endurance did not say anything to me about having to have 30 days or 1,000 miles from the vehicle's mileage that I recorded when I signed up before any coverages could or would take place. There was nothing stated to me about that when I was talking to the young lady over the phone.
Hi, Hubert. We are grateful that you took the time to leave us a 5-star review. Thank you for your feedback, it helps us to improve service for everyone!
- The Endurance Team
Reviewed May 31, 2023
The sign-up process was very nice. They were very informative and we were given all the information that we needed. The rep answered all our questions and he knew what he was talking about.
Hi, Larra. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed May 31, 2023
There was no hassle when I signed up with Endurance. I got more than what I expected. They gave me a bumper-to-bumper warranty, with 250,000 miles on it and 10 years. I was really pleased with it.
Thank you for leaving a 5-star review, Michael. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 31, 2023
I had a pleasant conversation with the rep that I dealt with. He was knowledgeable. I got the full package from Endurance. If I have any issues with my vehicle, I can just take it directly into a certified mechanic, and they'll fix it and contact Endurance for the payment.
Carl, we're happy to see that you had a 5-Star experience! We’re here for you anytime.
- The Endurance Team
Reviewed May 31, 2023
The sign-up process at Endurance was easy. Other than I don't have my paperwork, it was fine.
Hi, Nan. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.
To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed May 31, 2023
I talked to Adrian and he was very informative. He told me what was covered and not covered. He spent about 25 minutes on the phone with me, telling me what it was all about. I'm happy with the sign up process. They got my card out to me pretty quick. I've got Adrian's email and I can reach out to him any time I need. It's been very pleasant overall.
Hi, David. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed May 31, 2023
I connected with Endurance online and then they called me back. The guy told me what the warranty would involve and what my benefits would be and what it would cost. He was real nice. He explained everything real well and I didn't end up with any questions. I felt pretty comfortable. So I went ahead and gave Endurance my banking information. Then I got this thing online and I called them and said, “Look, I'd like to have a physical copy of what I've got. I don't even know if I have anything. And I'm not real savvy with online stuff.” I told them that they needed to send me a physical copy of my policy. So they sent me one. I was glad that I had done it.
Mary, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed May 31, 2023
Signing up was easy and talking to the guy on the phone was cool. But they made a couple of mistakes 'cause they kept trying to add my other vehicle on there. I had to tell them that wasn't what I wanted.
Hi, Louie. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed May 31, 2023
The reps were friendly and eager to sign me up. But I'm a little bit upset because I already signed up 30 days ago, but then they said I'm not able to use the warranty just yet. I gotta go another 30 days because I was late in getting them the actual mileage of the car. But my car is in need of something to be repaired. I'm waiting to see how that will go. Otherwise I'm gonna ask for a refund.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 31, 2023
I was pleased with the way the sign-up progressed. I felt good about the way it was handled. I liked the answers to the questions I had,
Thank you for leaving us a review, Rodney!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 31, 2023
The signup process was quick and painless. The guy was really helpful. He overtalked a little bit. But if I would stop him, he would stop and he was gonna move on to something else I needed to instead of just dragging out the conversation for conversation's sake. But thus far, my claim process has been a whole other story.
Endurance contracts out to a third-party company to do inspections on the vehicles that they have covered. But whatever third-party company this is doesn't seem to really care about being punctual. The repair shop where my vehicle was at was closed. But the guy showed up to come look at the truck. No one was there. He couldn't look at the truck. Today, he just called and asked the repair shop to give him the codes out of the vehicle so he could submit his report. This was something that could have been done in the first 24 hours of me submitting the claim. As of this moment right now, I'd rather have somebody to have their own in-house as far as for inspections.
We appreciate your feedback, Travis and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more and see what we can do to make things right. You may send us an email at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed May 31, 2023
The rep explained the options to me and my husband. It was nice.
Nereida, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 31, 2023
I purchased two months ago. They said that they were supposed to send me something in the mail, and they haven't. I was happy, then I'm not. I'd rather them go somewhere else than Endurance.
We're sorry to hear you did not receive a copy of your policy in the mail. To view your policy, you may also visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you!- The Endurance Team
Reviewed May 31, 2023
Endurance's customer service rep was professional. We had a decent conversation.
Thank you for leaving us a rating and your feedback, Eboni!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 31, 2023
I've been enrolled with Endurance for a while now but I haven't used it. I have a Ford Explorer covered. Their rep explained everything well, broke it down nicely, fast, mannerable, and reasonable too. I've been hearing a lot of things, though, and I'm not sure if I wanna use it or not because of the things I've been hearing. I did like the prices and things in the packages and how fast they let you use it. It's just I hear that once you get it in the auto shop, they say they can't cover it.
We appreciate your feedback, Curtis. We pride ourselves on our customer service and the high-quality standards we maintain and encourage you to review your policy in full to ensure what is and isn't covered. If you have any questions, we'd be more than happy to answer them!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 31, 2023
Everything seems good with Endurance. When I called them, I got a discount.
Hi, Emerson. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed May 31, 2023
I looked Endurance up and they had excellent ratings. I called them up, got a very inclusive briefing on what they do and what they cover, and I went with them. The salesperson knew what he was talking about and he spoke good English.
Hi, David. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 31, 2023
My rep was very friendly and thorough. They were waiting on the exact mileage. I'm in Wisconsin and the vehicle is in North Carolina. I guesstimated the mileage and she followed up to make sure that I had entered the mileage correctly. I like that any dealership accepts them.
Hi, Tiffany. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed May 31, 2023
I had a great experience signing up with Endurance. It was super easy and I recommend it to anybody who needs a warranty for their car. I had to drive my car for 3,000 miles before my policy was liable and that was really nice because it can be easy to put miles on your car when you're traveling a lot. The reps I talked to were awesome and any question I asked, they knew the answer right away. They were very informative and they dumbed things down for me. They always asked me questions and I felt like I was getting the proper care that I needed, instead of them just taking my money. Endurance's reps were also very helpful. They don't look at you as a number and they really care about you. Making the payments for my warranty was also one of the easiest things I've ever done.
Teeona, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed May 31, 2023
The sign-up process was easy, and it was a pleasure. Endurance followed up with an email that I was signed up. When you talk on the phone though, you go over so many things and you can't remember all the stuff you discussed, so it'd be nice to get a copy of the fine print. Whether I have to get an email copy or print it myself, it wouldn't matter. It's just so I know. There was also one misunderstanding wherein I thought they were gonna rebill my credit card each month. They called a day after the second payment was due and we set that up properly. Other than that, it's been a pleasant experience. I would recommend Endurance to anybody.
John, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark! We appreciate you recommending us.
- The Endurance Team
Reviewed May 31, 2023
I had an incident on my car's air conditioner but Endurance and Smart AutoCare did not cover it. I called on the 10th and I got my contract with Endurance on 11th of the previous month. I told them that my air conditioner was messing up, so the lady from Endurance informed me that I could go ahead and drop my car off, which I did on the next day which was the 11th. They told me since the incident happened on the 10th, they would not be able to cover it because my 30 days wasn’t up. Even though my 1,000 miles mark wasn't up, my 30 days wasn't up. They put me through a hassle with their bad customer service. I got yelled at, then they cursed out. I wouldn't refer the customer service that I got from a couple of employees. They shoved me around to six different agents and they were all hanging up. They just didn't wanna do their job.
So I informed one of the representatives that I didn't yell at him until he yelled at me. But he didn't care. I talked to a manager and he told me that their calls are recorded, he'd go listen to my call and call back and see what was it. He didn't want to override the decline of my claim but I know for a fact when he went back and listened to those calls, he found out I was actually telling the truth. And then again, I know he heard the way I was talked to and treated. I pay my money like I work for my money. So I feel like if I pay my money to somebody, I should get respect.
I also had to contact them back and once I got ahold of them, they were telling me no. Then, I told one customer service representative that I wanted to cancel and she just said he was going to transfer me to the account department, and they could go ahead and cancel my policy. She had no convincing words and didn't want to help me. I was getting ready to cancel and they told me I wasn't getting my money back. I got the warranty to save money and it was like I was spending more money because I still had to pay for my diagnostics on my car. Whether the problem happened on the 10th, I felt like my diagnostic should have still been covered, and I would just cover my deductible.
I ended up keeping the policy but have been calling and requesting my policy in the mail so I can have it on paper instead of keep going to the mobile or the internet to pull it up. I still have not received that. Now my car has messed up again and the guy at Nissan was disturbed because he said if he had to call Endurance and Smart AutoCar that would be a hassle. That really hurt my feelings because he was taking it out of his time and day to sit on the phone for two or three hours when he could be dealing with several different cars.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team

Reviewed May 31, 2023
The Customer Service Representatives were always professionals, mostly female Representatives, especially Miss **. Which I had her in my platoon or section when I served my career in the United States Army.
Hello Eddie! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you!
- The Endurance Team
Reviewed May 31, 2023
I signed up with Endurance, and the experience was very informative. I appreciated the representative I talked to. She broke everything down and left me with a very positive experience, and thus far, I'm very satisfied. If my friends were to get on the phone, I would hope they would be able to get the same representative I had.
Jeffrey, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed May 31, 2023
The signup was straightforward, and the plans have been good. I got a special rate too. After two years, I don't have to pay anything, which was cool. Give Endurance a try.
Gordon, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 31, 2023
The signup process was quick and easy. I didn't have the down payment right away, but Endurance worked with me to get me signed up, then I was able to pay a couple of days later when I had the funds available. It was a good signup process, and the customer service experience has been good so far. They've answered all the questions I had. All in all, it was a positive experience, but people should make sure they do their due diligence and research and call around. When I called Endurance, they were aggressive with trying to get me to sign up and they didn't wanna get me off the phone until then. I wasn't able to call, get a quote and get information, then call around.
Hi, Antonio. We are grateful that you took the time to leave us a review and would like to welcome you to the Endurance family. Your feedback regarding your sign up experience helps us to improve service for everyone!
- The Endurance Team
Reviewed May 31, 2023
I was with a representative over the phone, and the signup process was easy. They just asked some basic information about me and my vehicle, and everything on the policy was explained to me, including what's covered, the parts and when my policy is gonna be over. My vehicle has 165,000 miles now, and something is bound to mess up sooner or later.
Hi, Albert. Thank you so much for this 5-star review. We appreciate you being a customer and are glad our team could provide you with a positive sign-up experience. We’re here for you anytime!
- The Endurance Team
Reviewed May 31, 2023
Endurance was the second company that I reached out to and the representative sold me on his presentation. I liked the overall package. He was telling me the difference between having a third party insurer versus not, the pricing, and some of the things that came with it like the car rental. The signup process was great. It was easy and step-by-step. He walked me through what was gonna happen, the process, how long it takes if I wanted to have any services done to the vehicle, how long the coverage was for, and the mileage that it covered. He said he would forward over the paperwork via email for me to look over everything. Endurance is a good company and if my friends are thinking about getting the same service, I would recommend them.
Hi, Tara. Thank you for recommending us in your review! We’re glad we made your experience with us a great one. We look forward to having you as a customer and providing you with excellent service for many years to come.
- The Endurance Team
Reviewed May 31, 2023
Endurance had the best coverage for what I was looking for. The people that I spoke with were very pleasant and knowledgeable. It is not a second-party company. They're based in Chicago, and so am I. They also weren't overly aggressive. The first lady I talked to was a little pushy about the sign-up. But when I finally explained to her that I wanted to do research, she didn't push the issue really far. It wasn't a high-pressure sales pitch that a lot of companies do. They have my phone number stored, so when I called, they knew it was me. I had to call again because I heard some things on the radio that I wasn't offered. But they explained to me that I didn't qualify because of the mileage that was on my car. But I qualified for a veteran's discount, so they were able to drop my payment. It was a positive experience, overall.
Hi, Robert. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team

Reviewed May 30, 2023
Endurance takes your money for the upgraded coverage and then when claim time comes they start playing games. Had an evaporative valve go on my emission system and now they claim they do not cover any valves on the car because the Word "Valve" was listed under engine components. So If any valve, anywhere on the car fails, they will not cover it. Section J Clearly describes Valves as in engine valves but even though this is not an engine component they will not cover it. Do yourself a favor and get your extended plan somewhere else other than Endurance.
We appreciate your feedback, Tyson and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com and we will see what we can do to make things right!
Thank you,- The Endurance Team
Reviewed May 30, 2023
I was happy to get Endurance. I would have to have some money at that time. I didn’t have the money right then, so I told them I'd get paid that Friday and to go ahead and take the money, and they did. The guy I talked to was really nice. He told me it was bumper-to-bumper. He started naming everything that they cover. I said, "Well, nothing's wrong with my car, but I'm gonna go ahead and get it right now. I want Endurance to put the warranty on this car for me." He told me how much it would cost. He told me bumper-to-bumper would be a good place to start and cover. They told me what it covers. It’s a whole list of stuff. I know I have to pay $100 if they have to do something to my car. I’m very satisfied. The guy took the time, he talked to me, he was explaining, and he was saying everything it covers.
Brenda, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed May 30, 2023
The reps told us what they thought would be best and the type of premium we could get. Making payments was easy 'cause at the time, we could afford it.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 30, 2023
The rep was very nice when I called to take the Endurance policy out. He took his time and explained the coverage well. I couldn't ask for it to have gone any better. I never had been talked to like that with the other company. That made me feel much better. I had been using Jacky Jones Ford of Sweetwater in Sweetwater, Tennessee for my oil changes. He told me that the Ford place in Cleveland, Tennessee does Endurance.
Thank you for leaving a 5-star review, Brenda. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 30, 2023
The reps were nice. I understood them. The price was good for me. But my thing is why do I have to get so many miles in order for them to help me? It’s impossible. I’m disabled and I don’t drive that much. If something happens, I’m gonna be out of my pocket because I'm not gonna put however many miles on there for them to help me.
Wilma, the waiting period not only helps Endurance give you excellent protection, but it also helps you make sure that you have the right level of coverage you need when it comes to automotive repair costs for your used vehicle or even a new car. If you'd like to discuss this more, please give us a call at 1-866-432-4443 and our team will be more than happy to assist you!
Thank you,- The Endurance Team
Reviewed May 30, 2023
I like the policy that Endurance offered and the rate. They are very consumer-oriented. The person that I spoke to was very courteous on the phone. I had several different questions that they answered appropriately. I've set the payment up for automatic monthly charges through a specific credit card that I have. It seems to be working well.
Thank you for leaving a 5-star review, Jack. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 30, 2023
The guy I talked to at Endurance was very helpful. He explained everything in great detail and laid it out easy-peasy.
Glenn, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 30, 2023
When Endurance signed me up, that was good quality service. The only thing I didn't like was I needed some time to talk with my husband about it, but I was told that if I hung up then call back, I would not get whatever incentive they were offering.
Hi, Tianda. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 30, 2023
Run far away from Endurance. I was sold something that was a bunch of crap. It wasn't explained to me the way that I would have loved for it to be. The pricing was a lot different. It was a horrible experience. I still had to call in and ask questions about things that I needed answers to. My warranty was supposed to be $109. I was okay with that. That's a price that's in the budget. I checked my contracts and saw that they took the down payment which was $149. That was fine too. But when I went to see what my first initial payment was gonna be, it said that was almost $140. I called back in, and they said that somehow the price changed. They finally got it to $112. That was the lowest that they could do.
One person was telling me certain parts of my car weren't covered. Then another department told me that my parts were covered. It was a lot of back and forth. I had a problem with my car and took it to a a certified mechanic for Endurance. I called Endurance before I even went in. I told them the problem I thought I had and asked if the warranty would cover it. They said yes. At the dealership, they called Endurance and the claim was denied. After I had five different people tell me it would be approved, Endurance told me that it was an ongoing issue. It was something that had to do with a mass air flow sensor and something that had to do with a part that needed to be replaced in my transmission. I drove my car to its best extent. I drove it well over the 1,000 miles like it was requested. Before I had even hit my 30 days, I had put 3,000 miles on my car. If I had a problem with my transmission, the car could only go for so long on a bad transmission.
Hi Terrance, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry we have not met your expectations.
We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Thank you,- The Endurance Team
Reviewed May 30, 2023
I had recently lost my husband so between crying, interruptions, dropped phone calls and me trying to make sure the rep was who he said he was, he was very patient. However, Endurance did send me a nice card. That was disappointing. I was waiting to get something because I had AAA for a long time, and their cards seemed a little bit more professional. Endurance made me print out the information and find this membership card. I had to cut the paper, fold it, and put tape around the edge of it so it wouldn't fall apart. They need to put more information on their membership card. I had to write their phone number on there.
Hi, Amy. We're so sorry for our loss. Thank you for taking the time to leave us a review. Your feedback helps us to improve service for everyone, we'll be sure to share this with our customer experience team.
- The Endurance Team
Reviewed May 30, 2023
When I called Endurance, the rep went through everything with me. I was very impressed. I'm pleased with Endurance so far.
Karla, we're happy to hear you had a positive experience with Endurance! We value your input and encourage you to share more details about your experience with us.
- The Endurance Team
Reviewed May 30, 2023
The Endurance rep was very good, gave all the information and answered the questions I had. I told him what I wanted and he gave me the package that worked best.
Hi, Tyler. We appreciate the rating and are glad we could provide you with a positive experience! Give us a call if you have any more questions!
- The Endurance Team
Reviewed May 30, 2023
Everything was professional. Endurance Auto Warranty was kind, and explained everything to me to the T. They were awesome. I recommended them to a couple of people.
Hi, Lawanda. Thank you for recommending us! We’re glad we made your experience with us a great one.
- The Endurance Team
Reviewed May 30, 2023
It was a good experience when I signed up with them. They explained the coverage options.
Hi, Bill. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 29, 2023
I called Endurance Auto Warranty and talked to some guy, and I felt it was a legit thing and thought it might be good. I figured it would be a better bet for me to do it through them instead of the dealership. I like that Endurance has roadside assistance. Also, they have been nice and helpful every time I called and asked questions.
Thank you so much for your 5-star review, Julie! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed May 29, 2023
I thought Endurance Auto Warranty was good, but apparently not. When I originally got this, the rep said he would mail me a card and booklet. And when I called to see when they would be sent, Endurance said they don't do that. They just sent me a Gmail. Endurance should get rid of the rep, lying to me like that. My truck's oil pans are leaking. I brought my truck to the dealership the other day. They did that thing on my phone, and Endurance declined it. I want a refund and to close this junk. Endurance called yesterday and gave me a different number for the dealership to call, but I haven't heard anything.
At Endurance, we really value feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.
Thank you,- The Endurance Team
Reviewed May 29, 2023
Anytime I've called them, they've always given me a good answer. I filed a claim and was very pleased with the way it went.
[Reviewer first name], we so appreciate your review and are glad to hear you had a great claims experience! We look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 29, 2023
The rep didn't give a whole lot of plan options for the miles on my vehicle. He just told me which plan I qualify for. It covers pretty much everything except for the cooling system.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 29, 2023
My signup experience with Endurance was easy. I was scrolling down social media and I've seen the app on the ad and I clicked on it and filled out a small questionnaire, and then I got a call back. Once I got a call back, the rep explained everything to me. I was excited about giving it a try. I'm pretty satisfied with them. I just would like to get a copy of my contract with them because I really don't know it all the way. I had a good experience with Endurance. It helped me out. So, I will inquire and have people I know go through them and see if they like to have the same experience as me.
Derrick, we're happy to see that you had a 5-Star experience! To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, you can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed May 29, 2023
The Endurance rep walked me through the signup process and explained to me everything. I got a policy for my 2014 Kia Forte.
Hi, Joseph. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed May 29, 2023
Endurance was the best one for me, price-wise. The rep was straightforward. First, the rep told me the payment was $120. I told him my miles which was 20,000 miles over. He bumped it up which I didn't like, but it was alright. However, they told me they cover engine, transmission, etc, but they don't cover the spark plugs and coils. It's part of the engine, so I thought that it was to be covered. The mechanic contacted Endurance to make sure it was okay but it was not. I had to pay $370 out of pocket. I also have to pay another 100 when I go back up there after I drive 1,000 miles on it to get the things fixed, which is only the AC coil and the button on the steering wheel.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 29, 2023
Signing up with Endurance was straightforward. They were easy to deal with. I like them. They're a little bit more expensive than all the other ones that I inquired about, but they gave me the best bang for my buck.
Thank you for leaving us a rating, Don. We're happy to hear you had a great sign-up experience.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 29, 2023
I called Endurance and got good results from the young man that checked me out. He was thorough and explained everything to me. I'm highly satisfied.
Hi, Thelma. We’re so happy to hear you had a great experience with our customer service team! If you have any questions about your new policy, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 29, 2023
The rep with Endurance was a good salesman. He was personable, very smart and knew what he was talking about. I was just gonna get a powertrain coverage, but I ended up getting a bumper-to-bumper one. He described in full detail what each product was, what it covered and for how long like term and mileage. The only thing that I would change was there was no follow-up. I got one phone call, but I was busy and didn't answer, and that was it. I ended up having to reach out to get my paperwork 'cause the emails they sent were almost like spam emails. I couldn't click on any of the links. I had to call three other people to get it.
Thank you for leaving us a rating, Joseph. We're glad to hear you were able to get your paperwork.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 29, 2023
I took the Elite package from Endurance. It covers my drivetrain and towing. It covers almost everything that you would possibly even need with car insurance. With the towing package that came with the Elite package, it gives me double assurance in case I need to be towed. I love it. As far as the sign up process, it had clarity so that I knew what I was gonna have. The process was simple. Once I initiated it and then set it up, all of the other information came through on the email telling me what I have. My biggest thing now is that if I have to go through a process of getting my vehicle in, I don't know the full process. I would like to get some written documentation from them because everything that we did has been online, so I really haven't seen any paperwork. Overall, I'm happy with Endurance.
Hi, Andre. Thank you for the review! We'd be happy to walk you through the claims process. When time allows, please give us a call at 1-800-253-8203.
- The Endurance Team
Reviewed May 29, 2023
Last weekend, I was driving back from Boulder City and all this crazy noise happened. I brought the car in to the shop and I told the shop I got Endurance. They said it was covered. I left the car there on Monday and they were supposed to call me back that evening and the day before but they didn’t. I called them and asked what was going on. They said that they were missing some information. I gave it to them and I thought everything was being taken care of. I kept calling my mechanic but they didn't return my call.
I called and asked what was the hang up and I was getting transferred back and forth from some customer service people to the claims people. The claims people said they don't handle that and I needed something with the policy. But he said to not tell them it's a claim issue because they would transfer me back. He told me to tell them it has to do with the underwriting issue. I did and they were trying to transfer me back. I told them it was not a claim issue and they said for some reason, they didn't have a recording of a payment I made. That took three days to resolve but once they figured that out, everything was fine.
We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,- The Endurance Team
Reviewed May 29, 2023
The salesperson said that we should call back and ask for an extra year for free. We called back and they said that we don't get an extra year. Also, they charged an extra $20 on the credit card without disclosure. When I called about that, they said that that fee was for some other coverage but they never disclosed that charge when we made the purchase. I'm not happy and I may cancel them.
We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,- The Endurance Team
Reviewed May 29, 2023
Endurance pays fast and they pay door rates. They don't try to rip dealers off. The reps are very knowledgeable and they recommended what level of coverage I should buy. It was a really smooth process working with them. I'm very satisfied with the package I got.
Hi, Kenneth. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 29, 2023
They gave me a quote, and then when I decided to actually do the warranty, I called back and they raised the quote. I said I wasn't gonna get the warranty and somebody else called me back and lowered the quote back. I got the warranty but I have never received anything in the mail since I started paying for it. All they do is keep taking the payment out of my account every month. Other than that, I was happy with the quote and the coverage.
Hi, Anthony. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 29, 2023
The customer service was good. There was no pressure and the rep was just explaining the product or what Endurance had to offer.
Hello Dwayne! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!
- The Endurance Team
Reviewed May 29, 2023
Endurance will rip you off if they get a chance. I tried to cancel and they took a payment out of my credit card without my permission. They gave me a hard time and they were very rude. Plus, they never cancelled my warranty. I called them on May 10th and I just received notice from my credit card company that they had billed me just a few days ago for $130.02.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed May 29, 2023
My experience with them has been pretty good. I just wish that more dealers accepted them. I got the warranty three months ago so that they'll fix my engine a bit. They're gonna do that so that helped me out. Their reps are professional and well organized. But sometimes you'd call the call center and people will give you very drastically different answers to questions. I solved that by finding the direct lines and extensions to two really good customer service professionals.
Hi, Michael. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 29, 2023
The people who sell the policies are too eager to sell for their commission. If they would take time and explain everything, it'd be a lot better. Other than that, I'm satisfied with the warranty.
Hi, James. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! We will be sure to share this with our customer experience team.
- The Endurance Team
Reviewed May 29, 2023
The rep I talked to knew what he was talking about. I asked him certain questions that I knew would either be covered or not covered, and he said right away whether it would be covered or not covered. I'm satisfied with the package he presented me with. The only thing was he said I had to wait 1,000 miles.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed May 29, 2023
Everything was smooth sailing. It was easy to sign up and they provided good customer service. The monthly payment was taken out on time and I didn't have any hassle.
Beverly, thank you for the wonderful review and for taking the time to share your feedback on your sign-up experience with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed May 29, 2023
The Endurance reps were great.
Thanks so much, Joseph! We look forward to helping you again.
- The Endurance Team
Reviewed May 29, 2023
The reps told me everything that they offered. Their terms are a little better.
Hi, Michael. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed May 29, 2023
Getting signed up was very easy. I'm happy with Endurance and I feel confident that I'm going to be taken care of. They have a good reputation at the dealership I spoke to. They accept Endurance and they've never had any trouble with them. Whenever you go to have your car repaired, be sure that the dealership takes the insurance. I have a couple of people who said, “Oh, I have CarShield and I've never had any trouble with it.” But then again, they've not really had to use it for anything big. I was disappointed with CarShield because I've had them for three years, and never had a claim. So I figured it’s good customer service that they could have reimbursed me even $500 for my claim. But they don't do that. I also found out that they do not use original parts but Endurance does.
Hi, Margaret. Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.
- The Endurance Team
Reviewed May 29, 2023
Endurance has been great. Their cost was reasonable, too.
Thank you for the 5-star rating, Antwan!
- The Endurance Team
Reviewed May 28, 2023
Endurance seems to satisfy me and make me somewhat happy. They know a lot of companies and they use junkyard stuff. They're cost-efficient and when I need them, they're there for me. But I used to think that oil changes were included and I've had a couple of oil changes done and the shop says that they tried putting it through and it wouldn't go through. I figured maybe Endurance stopped it. That's the only thing I'm a little questionable about.
Hi, Richard. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 28, 2023
Endurance is a Fraudulent Company!!!! Buyers beware! Yes they are really nice when signing you up. I purchased the Endurance Secure Plan on May 4, 2021. I had the policy for two years. Never missed a payment but when I filed a claim they were quick to send out one of their 3rd party inspectors to deny the claim on any technicality they come up with since they could find nothing else to deny it on.
When I signed up we discussed that I had a 2” leveling kit on my front end just to level out the truck, "Oh that’s ok," but when I had the claim they denied it saying I had a lift kit. My truck is not jacked up. They are only interested in stealing your money without providing any service repair. I have read many reviews that state the same thing. Do not use this scamming company. They have no morals. You should put that same monthly payment in a separate personal account yourself! At least you know the money will be there when you need it for a repair! But at least I can make others aware of how they operate and hopefully steer them clear of Endurance Warranty! I have reported them to the Better Business Bureau as well.
Hi Michael, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry we have not met your expectations.
We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Thank you,- The Endurance Team
Reviewed May 28, 2023
The customer service experience with Endurance was excellent. The person was very informative and very clear about what the cost would be, and was very helpful. I appreciated their effort. They were very clear about what it is they did and what they would cover and what they wouldn't cover, and what the different levels of coverage would be. If a friend who has a vehicle that was running over 100,000 miles, I would tell them that Endurance would be something to look into.
Hi, Kurt. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed May 28, 2023
The Endurance rep was very informative and knowledgeable when I signed up.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 28, 2023
The reps did good. We had a little issue. And they fixed it. My bank didn't recognize Endurance has to collect the premium payments. It was new. My bank called us first to find out who those people were. The Endurance guy called me saying the payment didn't go through. So, I explained to him. He ran it through right there on the spot. And everything was great.
Hi, James. Thanks for taking the time to share your positive experience. We truly appreciate it!
- The Endurance Team
Reviewed May 28, 2023
The sales rep told me I got three free services a year, but, that's not true. They only cover $50 of it. The payment was also a little steep.
Thank you for leaving us a rating, Michael. We'd like to apologize for any confusion regarding your coverage.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 28, 2023
The rep was really sweet when I signed up with Endurance. The sign-up process was also easy. I also like that it’s just $100 if your car breaks down to out-of-pocket.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed May 27, 2023
The sign-up process was really easy. They were really nice to work with. However, we had some challenges afterwards on getting the correct contract. What I had agreed to wasn't what was in the contract and it took me five weeks to get the corrected one. It was a hassle having to go through multiple people multiple times trying to get that. That was a little frustrating. Other than that, my experience was pretty positive.
Hi, Shelly. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 27, 2023
I have the bumper-to-bumper coverage with Endurance on my 2020 Denali and our 2016 Jeep Wrangler. Signing up was easy. I just told the reps what I was looking for and talked to them about what they offered and signed up. I heard bad experiences about all the other coverages out there and since I got with Endurance on my other vehicle in the past, I knew that was the right one we were going to go with. Just by any wild hair of a chance that we have issues, I'm still covered.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.
- The Endurance Team
Reviewed May 27, 2023
The Endurance agent was very informative, accommodating, pleasant and not pushy. I would definitely recommend Endurance.
Rastus, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 27, 2023
Signing up with Endurance was easy and simple. I spoke to the rep and he got my information. He told me what it would cost me and even gave me a discount because I didn't want to pay the 140.
Hi, Demetrius. We're happy to hear that our team provided you with great customer service when signing up! We pride ourselves on operating with integrity to deliver our promise of peace of mind!
- The Endurance Team
Reviewed May 26, 2023
Signing up was fine.
Thank you so much for rating us so highly, Rhonda!
- The Endurance Team
Reviewed May 26, 2023
Signing up went well. But I did not like that I had to make a decision on the phone right away to get the price that I did. That was not a good way to go about it because I'm one who likes to think about things. Other than that, it's nice to have peace of mind so I don't have huge out-of-pocket expenses.
Hi, Lindsay. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed May 26, 2023
Signing up was very smooth. They told me what my coverage included and the price. I'm good with what I got. I got a good deal.
Hi, Debra. We are thrilled to learn that you had a positive experience with us! Thank you for leaving us a review.
- The Endurance Team
Reviewed May 26, 2023
The reps knew what they were talking about. I wanted a bumper-to-bumper warranty. I asked for something specific and they were able to do that for me.
Hi, Bruce. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
- The Endurance Team
Reviewed May 26, 2023
Everyone has been extremely helpful and knowledgeable. My rep was really nice and signing up was very easy.
Carolyn, we're happy to see that you had a 5-Star experience! We’re here for you anytime.
- The Endurance Team


