Endurance Warranty Reviews

Endurance seemed like a good company to go with. They offered a little bit better price. They worked great with us.

The Endurance rep was good and helpful. He was a hard closer. I was trying to get off the phone so I could keep browsing and checking and he wouldn't let me because he had all these promotions that he was trying to help me get. But if I got off the phone, he swore by it, he couldn't get them to me, which I thought was a sales pitch as well. But who isn't selling? So I figured I would give them a try. Plus he said that I had 30 days to cancel out if I didn’t want it. I just kept checking within those 30 days and looking and I didn't really find anybody that had a better deal. I was satisfied with the plans offered. I'm not very familiar with the warranties and I haven't really ever bought a car on my own lately. So I was new to getting a new vehicle and having to have commercial insurance and having a warranty and it was a good experience. I was happy with going with Endurance.

We bought a used vehicle in December and we were greatly overcharged by the dealership for an extended warranty. So we cancelled it and went with Endurance. They were one of the top rated companies and everything went very smoothly with them. Their reps were very thorough and very helpful.

I’ve had a very good experience with Endurance so far. It’s valuable to me because I'm an elderly person and I don't have anybody that can take care of my car for me. So, I need to have security to know that if something major goes wrong that I can handle it. The rep explained the coverage very well and it wasn't difficult at all to make payments.

I signed up with them over the phone and it was an easy process.

I researched and saw that Endurance had really high ratings. And their claims-paying ability was good. One person said that they could have offered the same deal to me for less, but I told him that I checked their claims-paying ability and in the Better Business Bureau, they came up as an F. So, price isn't always the most important. It really comes down to a company being there for a consumer when they need them and that's why you purchase insurance. So, with the information that I had, Endurance seemed to be a good company and they were reputable. Plus, they're going to deal directly with the dealership if I have a claim and I don't have to do that. Their rep was also very straightforward and all business. He just laid out the deal and it was what I wanted, so that was what I went for. I liked the coverage for 100,000 or five years, whichever comes first.

One of Endurance's newest features is that they would do a first-time brake windshield wiper replacement. Their rep was knowledgeable, and he answered my questions to my satisfaction. It was a pleasant experience. They helped me make up my mind to sign up. I was satisfied with the coverage for my Ford Ranger pickup.

The rep was very professional and guided me with everything that I needed. It was very understandable when he went over the policy. I’m not new to this type of insurance and I’ve owned cars a few years now so, I asked questions. Everything was self-explanatory and laid out well. Everything was excellent with my experience with Endurance.

The rep was unbelievable. He was really good and our interaction was absolutely fabulous.

I'm satisfied with everything that the reps said that came in the packet. However, they told me they're gonna send me something with coupons. They also told me they're gonna send me something that tells me everything that's in the packet. I haven't received those. But my down payment was split up, so that's probably why they hadn't sent it yet. Overall, Endurance helped me and I didn't have any problem with understanding.

The way the rep explained it to me when I took the policy out from Endurance was perfectly clear but when I got the paperwork in the mail last week and read a lot of that extra detail, it was confusing and made me want to decide if that was going to be a problem for me down the road. I called in and the girl pointed me to what paragraph on what page to look at to show what coverage I was talking about. So, I went through that with her. But the one thing that made me question if it would be beneficial is because it’s expensive. It said that people need to pay attention because some of the stuff that's going to be in the warranty is so much more expensive like a battery. They pay $100 on a battery and they're telling how much a battery would be for the type of vehicle. So you’re not even getting half of what that is. That wouldn’t have worried me but they went on listing all these other stuff that will just pay a certain portion and then you're responsible.

I was able to understand everything when I purchased the warranty and the reps told me that they would send me a digital copy of my plan. I got the email then I got some information in the mail. They were patient and any question I had, they were right on it. So, I was pleased with Endurance. I've shared it with a couple of other people because we all had CarShield and we were about to cry about that. I told them that they might want to check with Endurance.

They were recommended for where we live in Rawlins, Wyoming. We wanted a warranty that would be able to have any work done here, rather than have to go somewhere else.

I went online and started reviewing comments and seeing what different people were going with, and how the ratings were. It looked like Endurance was going to be a viable company. The purchase was fairly easy. Most of it, I kind of understood. They always have to do the, “This is going to be recorded, and I have to make these statements.” You just got to listen and bear with it. But they cover what I was looking for which was the coverage for the main portions of the vehicle. The deductible was reasonable, and the payments were reasonable for what I wanted. I wanted about a three year extension in case I was not wanting to keep the truck for more years than that.

I googled warranty places and looked at the reviews, and Endurance came up several times. It looked like they had the best customer ratings, so I called them, and the process was easy. The reps were very effective, quick, and they answered my questions.

I called Endurance, and they called me right back. We talked about what I had and what I was looking for for a warranty. The rep explained what options were available, and it made the most sense to get the best coverage I could for as long as I could. It was time. He went back and forth with it, and we agreed on a bumper-to-bumper for 75,000 miles of coverage for five years. I have a 2013 vehicle, so I said, “That's a perfect warranty.” That'll cover the car as long as I'm making payments on it, and that's what I was looking for. I was then handed over to a supervising agent to go ahead and finalize everything and it all worked out well. As of the signup, I've got no issues. It was the easiest thing I've done and from start to finish, we were done in less than 45 minutes. Overall, I was very satisfied with do the ease of the interaction, how quickly everything was done, and how clearly everything was explained.

It was easy to reach out to Endurance but the original guy didn't call me back, then somebody else did. That person was fine.

Endurance's warranty seems to have more perks like oil changes in it. Also, their customer service reps were nice.

I looked up a couple of things and every single time I put something in there to look it up, Endurance was the first one that popped up. I was like, "Okay. Well, they must be good." The rep I worked with was very informative, answered all my questions and was really nice about it. He told me I could get three oil changes a year and like certain things for regular service.

The reps were excellent. I've spoken with a lot of people but the people from Endurance were really great.

After getting an email from Endurance, I called them and the lady I talked to was wonderful. Her name was Jan. Then, I got transferred to Dan. He was taking the payment. The only complaint I had on the whole thing was that he didn't understand that Jan had set it up for me that I would only make a deposit because we didn't have the car in hand yet. The dealership hadn’t been able to give us a date. So, he set it up when he was doing the payment. After he got everything, then he said, “Okay, I've got you set up for a monthly payment.” I said, “No, no, no. I’m paying all at once, but not until the car’s there.” He took care of getting that straightened out though. He was very nice about taking care of the problem that was just miscommunication. He had to reach out to some special group because they had to remove the charge. They did follow up, and they did the charge when we got the car.

Purchasing the auto warranty went smooth. We have an older car and if it breaks down, I will feel like the coverage is very valuable.

I saw what each company I called had to offer and I decided to go with Endurance. They had a couple of things, including oil changes, that made it a little easier to just go their way. They also didn't bug me as much as some of the other ones. I dealt with two different reps. First one was a guy and then the second one was a lady, and they were both very knowledgeable and knew what they were talking about. They didn’t high pressure me like some of those other ones did. If somebody asked me about auto warranties, Endurance is the one that I would recommend.

Everything was smooth. A highlight of the conversation was when the representative explained the different types of plans. I like to have options, so that was nice. The only thing is I didn't receive any emails when the policy was bound and I didn't get any documentation. I have a vivid understanding of the coverages, but I'd like documentations. It would be better for me if I can read it. I was also told that I was gonna be billed at the end of the month and I was expecting it, but I didn't get any notifications that a payment was submitted. I was confused a little. The only way I knew they submitted a payment was they withdrew it out of my account. Apart from that, making payments was super easy. The experience was overall good.

I went online, did a comparison of policies and then spoke with an agent. She was extremely helpful and after consideration, looking at all the policies, I decided to go with Endurance, because they seem to have a package that solves all my needs. I wanted to make sure that I have bumper-to-bumper, that I have no headaches. Signing up was easy, and the reps were helpful, kind and courteous. I would highly recommend them.

I talked to Endurance and they seemed very professional. Lovely folks. I bought three years extreme protection and then they gave me two years additional for free. I hope they're still wonderful when I need something done.

The Endurance representatives were knowledgeable, and my purchase was dealt with quickly.

The warranty was to my liking. The first time I called as far as getting my two cars, it was super polite. It was extraordinary, good customer service. It was Chick-fil-A level. It was just that they haven't been in a place where I thought they should have been. I already had a membership with the guys. Endurance should have been more lenient on asking me to pay some upfront costs, which was not a big deal. If this happens, say this. If this happens, say that. It should be a little better thought out than that. Because if you're gonna pay it, you're gonna pay it. Also, when they put me on hold, to get someone else on the line to go over the same information, that was a bit much, especially for people who don't have time. It just so happened that I had time, each time. But they should third party that thing off the top. They should have someone there listening or be able to just relay the recorded message. They should do a better job on that part.

The rep explained the warranty to me a little bit. I got the autopay and Endurance takes out the payment at the beginning of the month so I don't have to worry about forgetting to pay it. However, I’m still waiting for the welcome package with the card.

Signing up with Endurance was smooth and straight to the point, which is what I needed to get it and get off the phone. Having the warranty, it wouldn't be as imperative to find the cheapest price or to find a mechanic that is reputable without necessarily having to go through the dealership and spend double or triple the money.

Signing up was a very good experience. The reps were very knowledgeable. Give Endurance a call and see if you can sign up.

The warranty coverage I received covers every inch of my vehicle besides breaks and oil changes. You can receive many perks too! Must pass 30 days before use, so shop in advance if you can. Very pleased.

Endurance was the best deal. I got it to cover my vehicle for costly repairs. The rep was helpful and very informative.

The woman who took the call was very nice and appropriate. She asked me some questions about changing my oil and I said I do it every five with synthetic. She said, "Oh, I better check and make sure that's okay." She came back and said, "Yes, it is. I had to check."

Endurance was the first warranty provider that called me and I liked what they offered. They explained that if I need to make a claim, I will have to call in.

Endurance offers the lowest payment and certain wear and tear items, like they cover brake pads up to $180 one time, and they also cover up to $50 on every oil change for three times a year, and wiper blades. However, I'm still waiting on an email for the contract that I specifically signed. The tech said he could send me a preview of one to look at, and it wouldn't be too much off of what I was getting in. And it would be emailed to me within a week. Other than that, the purchasing part has been okay.

Endurance has a better package as far as taking care of people. I had a very pleasant experience with their rep. He explained the coverage pretty well.

At the end of the day, I'm paying $38 more with Endurance than I would with CarShield. But $38 over a 12 month period, over X amount of miles was more than fair for the amount of benefits. Endurance's benefits far outweigh even those of Carshield. The rep I worked with was very informative, thorough, and professional. The service up to this point was excellent. I'm very happy with everything.

Endurance's policy was pretty comprehensive. Also, the cost and customer service on the phone were good. The rep was nice - answered all my questions in an efficient manner. You can look and compare but without a doubt, if you did your homework and did a line-by-line comparison, Endurance would win out every time.

We called and it sounded really good. The lady very sweet. But when I got the paperwork, it was different than what she was saying. I realized some of the stuff Endurance said wasn't true. Also, I heard that they give a hard time when something goes wrong. I only had them for two weeks, and then I let them go. I'm trying to see if I could get my thing back. One of my friends said that she canceled too and she has been waiting over two months for her money back.

The rep was knowledgeable. I'm satisfied so far with what they cover.

I was researching a couple of extended warranty companies and Endurance popped up. I spoke to one of the representatives. He had a really good introductory rates. He was very knowledgeable and broke everything down for me including all the special discounts that I was going to receive being a new member. They have promotions going on at the time in which everything was explained to me, which really made the deal more lucrative to me. So it helped make my decision to go with Endurance. As far as the payments, I just provided my credit card information and I was transferred to a different representative in the billing department. Everything worked out smoothly. I would highly recommend that people look into Endurance. My experience of setting it all up was good.

Endurance did everything coverage-wise and the rep was informative. He was a real nice guy.

The rep went over everything and took his time. That's why I went with Endurance. The people were more friendly and weren't pushy. Also, they went into depth about everything so I'm satisfied with them.

I was at the dealership and my car was going to cost me nearly $2,000 to get fixed. So, I thought maybe it's time to get a warranty. I did a Google search on the top 10 car warranty companies and Endurance came up number one, so I went with them. The coverage was comprehensive and within my budget. Their rep answered all my questions. What stood out to me with Endurance was the comprehensiveness of the whole thing. Based on the price they quoted me, it seemed like it was fairly reasonable. Making payments is never easy, but you have a budget, and if it fits within that budget, then you go with it. So, it was fairly easy with Endurance based on those criteria.

So far, from what I read, everything seems to be up and great. Patiently, Endurance offered everything that what the other ones that I read that was good. And the price was very good. Also, they answered all my questions that I had, at that time. It was very professional and helpful. Everything was done with the first phone call.

This is a good company. I was happy with my experience with their rep. The package I got was okay. Having this coverage is a peace of mind.

With Endurance, I spoke to a rep and everything went smooth from there. Everything is pretty much cut and dry. I have my ID card now. That was sent to my email. I looked over my policy and I saw all the different things it covered, it didn't cover. I'm very pleased with it. On just getting my bank card, everything was smooth in there.

The rep talked to me like they're supposed to. I was looking for bumper-to-bumper coverage and Endurance did very well. I wanted to have coverage for both of my cars under the same company. But most of the other companies that I had talked to, they wouldn’t cover my Jaguar. Endurance did.

The reps answered a lot of questions for me and I had a good experience. The coverage was explained well where I could understand it and from what I have read in my contract, I was satisfied with it. The coverage would be very valuable because if you go somewhere and you broke down on the road, it would be hard to get somebody to come pick you up or come tow the car. If I'm on the road, all I will do is call the administrator and they will take care of the rest. So, it sounded simple to me. The process to get the warranty is easy and you always need insurance. A lot of people can’t afford it but Endurance have more than one kind of insurance. I would recommend it.

I compared plans and Endurance was more reasonable. They were also not high-pressured. With the other companies that called, you got to sign up right away and wind up paying about $4,200 a year. My Endurance rep was good and my plan with them is for five years.

Endurance advertised somewhere that they do cars 10 years older that was why I did it. They explained everything during the purchase.

I found Endurance, a warranty that I thought was good. I asked my son about it and it was the one that he had and liked. The customer service team when I signed up was excellent. We'll see what happens if something goes wrong with the car but so far, I'd recommend Endurance.

Setting up the payment plan was difficult but we came to an agreement, and it’s fair. The rep was courteous and helpful.

Endurance seems to have a lot more to offer than the other one I was looking at. It was a little more pricey, but you get more for your dollar. Their reps are very good as far as answering questions and what I was looking for and gave me a number to call if I have any problems. Then they gave me that 30-day guarantee. It's 30 days or 1,000 miles if anything happens to your vehicle.

Everything went great. The reps did all they can for me with the discounts and I'm very happy, so far. I already purchased a policy from the dealership and compared to them, Endurance has 25,000 more miles and two years more coverage for the same price. People should go ahead and speak to them because they're very helpful.

An extended warranty gives me security. I like the fact that if anything happens to the car, it's taken care of. I chose Endurance because they sounded like a better deal than the other warranty companies and the reps were okay when I signed up.

The person online was very nice, knowledgeable, polite and answered any questions I had. I was happy with the overall procedure with Endurance. I'm gonna buy a used smaller truck and get it insured.

I have been telling people about Endurance. They've got a very short waiting period. That way, if anything goes wrong during that time, the vehicle is still going to be covered. The payments are reasonable and the length of service is great. I got a five-year, 100,000-mile term and that's from where my mileage was. I get to go up to 189,957 miles which is good. When I signed up, the reps seemed to know what they were doing and talking about. I said no twice and they were still negotiating but a supervisor was the only one who could negotiate the price to where I felt comfortable with. I wound up getting a supervisor and he knew all about the program. He was consistent with his answers about any questions I asked even if I asked the question a different way.

I'm happy and surprised with the plans offered to me. I went with the best one but it's not activated yet. I gotta wait 1,000 miles.

The rep I talked to really convinced me, although he could have given me the highest coverage. Then, I called back because I was switching vehicles and I talked to a young lady. She told me if I had to go to like 50,000 or over 50,000, I could get the 80 something a month one, where they treat it as a brand-new car. She was wondering why the first rep never told me that and she was upset. She explained the plan to me and I ended getting that one. They cover everything. I don’t have to have a care in the world about getting my car fixed or kicking a lot of money. If something happens to my car, I just pay $100 instead of paying a couple of hundred or a couple of thousand.

The rep was a really nice guy. Our interaction was good.

I had a good experience with Endurance's rep when I signed up. Their plan gave me what I was looking for.

My experience has been very good. The agent explained very well and signing up for the coverage was simple. They took their time telling me about the process and told me what coverage I got. A warranty is very valuable because if your car breaks down and you don't have the money, they'll pay for it.

I don't know if it's because of my English because I'm French Canadian, but I didn't like that the first person I spoke to made it sound like the policy was bumper-to-bumper. Nobody will give a bumper-to-bumper coverage to a car that has over 150,000 miles. The second person that I spoke to said no. She transferred me to another person that works there. I said, "Before I sign up, I want to make sure what does it cover. Can I see it before I sign?" She said, "The only way you're gonna see it is if you pay upfront. Then we'll be able to email it and text you the brochure for you to see what's covered."

The reps explained everything and were friendly.

The rep informed us of what the package comes with. We got the plushy one that comes with maintenance. I'm hoping that we can use the bonus $250 rewards thing that he gave us on Amazon, but we're having a hard time figuring out how to convert that to Amazon money. So, I hope whatever he explained is the truth. I have another car with Endurance and the air conditioner went out on it. We took it to the dealership and they know how to file the claim. They paid the repairs for the air conditioner because the car was past the 50,000 miles.

The rep was very nice and I enjoyed talking to him. He explained everything. He was very nice and caring. The customer service was excellent. Since I was an older person and I don't drive very much, they gave me a warranty that goes into effect in 90 days and 200 miles. They said an extended warranty usually doesn't start unless you have 1,000 miles on your car for the year.

The Endurance reps were friendly and helpful. I've already tried to recommend a couple of people to them. I just wish I was able to keep the policy but I haven't been able to pay because my car broke down.

The rep I worked with was cool about everything and was a relatable kind of guy. He walked me through the whole process. My main thing, though, is that I haven’t been able to get into my account. The login information they sent me didn't let me log in, although I copied and pasted it straight from the email.

I like that Endurance also has their maintenance program. Everything went pretty well when I was purchasing the warranty.

Endurance's reps were very helpful in setting everything up and they were very knowledgeable. They told us the way they could take our payment and that we didn't have to pay the price all at once. They said they could take part of it this way, part of it that way, and that they were not going to nail us for a late fee if we were late. They told us that all they ask is to give them a call and let them know. They were also very thorough in everything they explained. With the prior company we had, we had a problem with the car rental where we didn't know how much of it was covered and why. Other than that, the signup experience with Endurance was very thorough, very informative, and explained to me what the situation was and how everything was supposed to be going about. They also said when I have a claim, they will be able to tell me right then and there if it will be covered.

An app I went to directed me to Endurance as the better company for my vehicles so I followed up on it and it was excellent with the rep I spoke to. I’m planning on starting a third car with them later today.

The reps answered my questions very accurately and truthfully when I signed up.

The interactions, as far as signing up with Endurance, was great. One thing they should have done differently is give me a lesser price. But they did good.

The interaction with the representative was good. I was thankful to find out that the money's gonna come out in AutoPay because I've tried to set up an account and I can't get it done.

I would definitely recommend Endurance. Their rep was very helpful. He detailed the plan to me at length, and he made me feel comfortable.

Everything went good. The rep asked me what I wanted and I answered them. I didn't want all the electrical, just the drive train and the engine. He gave me a price breakdown on it, but we didn't go over what was covered or any of the other stuff. I didn't get that until after I got the contract emailed to me so I could go over everything. That's 26 pages. I got 30 days to go over everything first, and then I'll decide then. I haven't paid it all yet, but right now, it looks like I'll take it.

The price seemed reasonable. I still got to do a little bit of research on it and I have 30 days to figure things out here, but it seemed like a good deal. The Endurance rep that I talked to explained things fairly well, too. Hopefully, the insurance will save money if there are issues. It came to about $1,000 a year, so I’ll have it for four or five years. But peace of mind in knowing that if I had any major issues, it'd be taken care of, is the biggest thing, as having a Mercedes worked on is super expensive.

The gentleman who did the policy took out more from my bank statement than what he posted. But he was new and he explained that. We got everything straightened out.

I wanted my vehicle to be covered from bumper-to-bumper for a good price and Endurance offered that. Everything is accessible so quickly by pressing an app and going through things now. If they have one, then that's great. If they don't, they probably need to get one.

I liked the policy better than what I have after speaking with Leon. He explained the coverage very well. The only complaint that I have about this is I have still not received my policy online. And I requested one to be mailed to me. Other than that, I'm very satisfied with that plan. Because as far as from what I've been told, it’s gonna cover a lot of different things, like a key fob. My other policy doesn't cover anything like that or battery.

I cancelled my other policy because Endurance covered more and it was the most affordable. The specialist was great. He answered all my questions and he was thorough. He explained what they covered more than the other policy. I have kids and he said that if something happens to my key fob, I can call and that's covered, which is nice because that thing is $500.

I was looking for coverage on all the big issues for anything under the hood and Endurance did very well on that. My experience when I signed up was good. The reps were professional.

I liked the sales pitch that Endurance had. I was skeptical but I asked a lot of questions. Everything was good and I felt comfortable. I looked at their reviews too. I questioned them for about a week about what they covered. It was good. The only thing is I'm still upset that I haven't gotten any warranty information in the mail. I like things that are on paper. Also, I was told to put 1,000 miles on the car and they were going to charge me the 225 initial rate. I can't make a claim for 30 days. I gave them my card number but they haven't charged me for the initial start of the warranty.

It was a pretty pleasant experience with Endurance. Everyone followed up and called back when they said they were going to. I was looking for bumper-to-bumper coverage and they were able to accommodate that, as well as some maintenance things, which was pretty good.

The sign-up with Endurance was excellent and their offering was also good. The rep was very helpful, informative and explained the coverage thoroughly. I got the premium ultimate coverage and it's very valuable especially if you’re not a mechanic.

I looked up the best rated aftermarket warranties, and Endurance showed up as one of the best rated ones, so I went with that. Their rep was pretty friendly and very nice. He upgraded my package for me for free, and he split my payments up for me. I was looking around for prices and I was in between paychecks. He hooked me up and split up my payment, so that way, I could afford it at that time. I told him I would still likely end up going with the package even if it was at a later time.

Everything I read and what was explained was good. Everything that Endurance did was great.

The representative I spoke with initially went through everything with me. All the questions I had, she put me on hold and got the answers for me. We were on the phone for about 35 minutes and it was a very productive call. I just told her that I was gonna do my due diligence first. I was waiting on a couple more calls to come in. I also said that I would give her a callback the next day, or she could give me one.

I dodged a whole bunch of phone calls and I went through many search engines trying to find a warranty that wasn't an unsolicited phone call until I found one. All the customer reviews is my main reason for choosing Endurance and they happened to have the best rate for everything I wanted. The rep upsold me on a few items only because I didn't know about it. I'm more than happy with everything. I haven’t had to use the warranty and I hope I don’t. But it's nice to have.

We've had experience with them in the past and though we did have a hard time settling out and getting them to take the insurance off of a car that we had previously, we felt like they were the best company to go with. When we signed up this time, they were very helpful and we were able to come to an agreement on something that we paid upfront for the insurance. They were very kind and patient with us. They let us take the time we needed to make our decision.

I had a pleasant experience with their reps and they did a good job explaining the coverage. I drive a lot of miles and I know that within the two years, I would reach my mark already so I was trying to find a way to add an additional fee later to increase the mileages on the plan. They told me that it would be a higher fee and it would be a different package altogether. Also, the rep said it would be best to wait until I got close to that mark of using up my miles before trying to implement that package.

I started out with a dealer offering me a plan. It was going into a weekend and I took a couple of days searching on the internet to see what people thought was the best car warranties. And Endurance was at the top of the list. I talked to their rep, David, who was efficient, kind, and personable. The fact that he let me pay it over time without charging me interest was a selling point. It was a little extra money, but it should take this car past the 200,000 miles and that's what I'm hoping for. Then, he passed me on to Rob who confirmed everything, though I'm pretty sure that David answered all of my questions at that point.

The reps were knowledgeable.

The reps were very detailed in explaining the warranty and willing to work with me on different payment options. As far as the warranty, I had checked out a couple of different ones but nobody offered things like covering oil changes and replacing tires.

The rep was very good and she was half the reason I went ahead with the purchase. She was very pleasant, knowledgeable, and extremely professional. I had three questions and she knew two of the answers right off the bat. For the other one, she said, "Hold on just a second," and within two minutes, she had an answer. I was able to verify all of the answers that she gave me online.

The issue I have with Endurance is the claim department. I recently had an issue with my reverse back-up camera & tried to do a claim myself because mechanic receptionist would be on hold for hours and couldn't continue to hold so long with other customers looking for assistance as well. So, I tried calling to put claim in myself and I'm also put on hold constantly for hours each time. Funny how you could get a sales representative to call you in seconds to buy into the company but no one available to do a simple claim. If endurance is the company you're seeking for warranty. Please keep in mind, a lot & a lot of patience is definitely required.

I might cancel the policy. I started reading their reviews and they're not really good. I'm really scared that if something goes wrong with my car that I'm going to have an issue getting it taken care of. Everything sounds great, but that doesn't mean that it's gonna be.

The price could be improved. But the reps brought my payments down below $100 a month. I'd tell others to check out Endurance because it's a fair deal. Also, I like the option of canceling if I need to.

I made a call to Endurance today to find out about my ID cards. I didn't know that they emailed them but the lady said, “Let me send you a printed copy of them in the mail.” I also want to see if it is Endurance that offers key replacement or not. That's an important thing because they’re about $400 some to replace. I can't remember some of the perks Endurance gives because I got it confused with others but when I call, I'm on the phone for 20 minutes, waiting. The people have been nice but I’d like to call without waiting all that time. But this is a holiday week and a lot of people are out so I understand that part.

One of the mechanics that I use is Christian Brothers, which is located in a few different states, and they said that Endurance was the best policy they worked with. When I contacted Endurance, the rep I worked with was informative and patient. I took a while getting back to him. I also got a veteran's discount and all in all, purchasing from them was very easy.

When my policy came, they've gotten my name wrong so I needed to call somebody to get it straightened out.

We were just looking through extended warranties and there were several companies that I called. They were trying to force me into getting a plan and Endurance did not. Their rep explainced everything to me and they lowered the price a little bit because I'm on a fixed income, so they were helpful.

I got my son to sign up for the company that I had previously. Apparently, they use third party people, so we have different third parties. When I needed to use it, I had no problem. When my son needed to use it, he ran into a problem. It was such a problem, he wound up canceling. Now, the agent explained to me that Endurance does not use a third party, so that was a selling point for me.

The reps did everything well. They were very knowledgeable, they answered all my questions, and they treated me like I was a person and not just a number. I’m really happy with what I got. It sounds to me like it's gonna be a real good situation for the vehicle that I own. I'm very excited about the new experience.

The agent that called me seemed to have known a lot about the product and he wasn't hesitant. He explained a lot of things to me that I wasn't familiar with, and the coverage that Endurance had. He answered all my questions.

The rep spoke to me about some of the coverage and what can be covered with my car, but when I went on the site, I saw a lot of things that he didn't go over with me when I spoke to him. A lot of stuff was missing. I saw on the site that Endurance had different service packages. The rep just gave me the new service package that they had available. He didn't offer anything else. He didn't offer the membership sign on I was supposed to get and he didn't go over any of the membership benefits.

Endurance is a great company. Their warranty is an asset to have if you have an old car and you want to keep that car in good shape. However, they had some confusion in the beginning as to which car I was talking about covering. Prior to the confusion, they were going on autopilot and reading me a bunch of words. So, I didn't have a chance to tell them that they had the wrong vehicle until the rep went down for air. I have two of the same car - a 2006 and a 2004. The 2006 went underwater, which was why I started looking for some insurance warranty. No one would cover it but Endurance covers water damage. God forbid, something did happen, I know I have coverage. So, I'm perfectly happy with that.

The reps were pretty detailed about all the benefits of the policy so I was comfortable with that. I'm a veteran and the veteran's discount was good as well.

I wanted to cancel with Endurance because it was a lot of money to put down at first. But the tech told me a lot of the different benefits of going with them. If my car goes down and it's in the shop, I'll be provided a rental car and it's part of the policy, whereas the other companies don't do that. Then if anything is wrong with the car and I take it to a shop, I'll pay $100. They cover the other expenses -- whereas I could be sitting paying $500, $600, $700 -- and then I'll be covered this, that and the next. She has given me an example about a water pump where the different companies try to find loopholes. If the water pump goes out, it isn't covered under wear and tear, whereas Endurance covers wear and tear pretty much. I would recommend them.

The purchasing experience was great with Endurance. I wanted some time to compare with other plans, and I did that and called back. I didn’t feel pressured. The rep was very helpful, answered my questions and got the information I needed.

The rep was able to answer some specific questions that I had about different items on the vehicle and what exactly it meant when she said, "It covers this," what all did that entail.

I liked the agent and what the agent had to tell me. I've had a very good experience so far and I really appreciate it.

I am really disgusted with Endurance and I cancelled with them. I want it, but they were not professional. The first thing that happened was my car didn't go through. So, a young lady said she would call me back at 4:00. At 4:30, I started calling them so that I could give them the rest of the payment because they said they only got $20 of it. I never got her. I finally got another guy who wanted to rush through things because it was close to closing time. After I thought about it, I said, "Well, I kept looking at my emails, I never received anything telling me what I was paying for or how much I was paying for it."

Endurance offered me another bumper to bumper powertrain warranty exactly the same as the dealership when I first purchased the car. The warranty with Endurance covers everything but the spark plugs. It even covers the tires. If you’re looking for an auto warranty company. Endurance would be the one company I recommend. Tell them Mr. ** sent you.

The rep answered all my questions and helped me a lot. He could have went into a little bit more detail on what exactly was covered but overall, he explained it well. I was very satisfied. Endurance has been great to me. Their prices are good and the policy covers everything with my car up to 188,000 miles. What I had in mind was this exactly. I wanted it to cover engine, transmission and all the the big stuff that are going to be very expensive to fix.

Signing up was relatively easy. Once I got the VIN number, Endurance was helpful and I got signed up really quick. They emailed me over my card and contract packet. I have no qualms thus far. I got the 125,000 miles package and there’s 24-hour roadside assistance included. The package sounded really well. The only thing that worries me about it is if it's gonna cause an issue if I do have to file a claim down the road. I did kinda do some research online and Endurance does have a C+ with the Better Business Bureau. But other than that, all the reviews seemed to be good.

The customer service at Endurance was phenomenal and their prices were good. Then, they gave me a discount for working in FedEx, which was always a plus.

I had a little incident with a representative, but then after I got ahold of somebody else, he was awesome. He was very easy to talk to and had us understand what we were getting into. The person that handled our paperwork to get this extended warranty was good too.

Endurance gave the policy to me $2 less than CarShield did but Endurance gave me a lot more. They gave me 25 miles tow, no charge. They also gave me rates, one time, but the contract is for three years. You have a five-year contract on three years of paying. However, I had to slow the rep down a little bit. He was trying to push, push, push in trying to sign me up. If I'm gonna buy something from you, then let me buy it. You don't need to convince me about it. I know what it's about.

I'd recommend Endurance. They're a great company to go with. They covered a lot of different things that might go wrong with our vehicle and we're very happy with the customer service. Very professional. We're very satisfied.

Everything went smoothly when I signed up with Endurance. The reps were friendly.

We were in between two companies. But Endurance had really good reviews and the rep was very informative. He said, "If I were you, being in Texas, I would get this one." I said, "Okay." He was very nice and thorough. Their website was also very precise and easy to go through and see everything that the package entails. I would definitely recommend Endurance. As soon as I finished enrolling, I told two of my friends like no one ever told me about getting a warranty.

I ended up having 5,000 miles last week on my vehicle so I went into the dealership because they’d change my oil and they were the ones that gave me the Endurance policy. When I went to the accountant for the dealership, we made a better deal and I canceled my Endurance auto warranty. Endurance was making me a deal where they take off 600 but the dealer took off 600 before them. Endurance also wanted $100 when any work is done but the dealer just wanted a dime.

I googled the number one best insurances that they have out there and Endurance was the second or the third, but I liked their reviews. They said that there wasn't too much back and forth with them, so that was a thumbs up for me to go ahead and go with them. I like for things to be simple and I don't like for anything to be complicated. I signed up for the middle coverage that they had since I don't intend on having problems out of it and when they told me about it, I thought it was what I needed.

The rep was straight to the point and gave me everything that I needed. He answered all of my questions and it was more than what I expected with getting the extended warranty. So, I was satisfied with how it turned out. The monthly fee was reasonable and everything that came with the payment. But I canceled my policy. I had it all on paper but I wasn't able to get the full experience and see what Endurance could do for me. I ended up buying a new vehicle and it had the whole warranty package.

I had one oil change done and with the synthetic on the Jeep, it’s like $80 but Endurance covered 50 of it. I'm good with that. I haven't had any issues with them so I added another vehicle last week - my truck. The only thing is they promised me some gift cards or rebates at Walmart that are $250 worth and then later another 250 but I never got those. I've sent an email to the customer service about it and they never answered back.

I was impressed. Endurance has really great salesmen. The woman I spoke with was very helpful. I had confidence in what she was saying, even though I know it's salesmanship. It was a pleasant thing to deal with her. It's more expensive than what I had before. But in terms of the people and her process, that was very reasonable.

The rep did a good job. He was to the point. I took what he gave me, thought about it then came back three days later and purchased it. It was easy. He transferred me to someone who went through the cost and the breakdown. Someone took my partial payment and told me when the next payment would come and when I had the cutoff to cancel it. Within three days, I had the policy breakdown.

When I talked to the representative at Endurance, she didn't sound like she was trying to sell me anything. She just explained to me how it was and what they offer, and I liked the way she presented the information. When I called them again, I talked to another lady that told me if I have any problems, to give a call back.

Endurance had some good reviews and it seemed like a decent plan for what I needed, which was a 100,000-mile extended warranty. They have an easy sign-up process. You call in and they ask you a few questions, then they figure out what kind of plan you want and set up the payment. There could always be more details but the rep I dealt with was great. The extended coverage gives me peace of mind, too.

Endurance covers a lot when it comes to a vehicle. They got good package deals. The rep explained it really well too. It was a good feeling signing up through Endurance ‘cause my wife has it too. She was really excited about it. It made me excited about getting it too.

The reps could not give me some of the critical points of information, which shook my confidence in the company. Then, they pressured me into a sale, which they called incentivization. If I had not already decided to buy it, I would have hung up on them and not purchased it. I like the idea that it’s a month-to-month thing and I can cancel. But when I asked them if there was a cancellation fee or any fees associated with canceling, they said no and when I got the printed material, there actually is. So that almost made me say that Endurance is going to be a shady company. But I decided to give the benefit of the doubt.

Both of the reps I worked with were very nice. The only problem we had was our connection. I had to go out to the car and we'd lose connection, just quiet for a while, till I got all the information he needed. Other than that, I appreciate the way they handled me. The verification process was good, too.

With the features that they have plus the cost and how easy it was to set it up, I couldn't be happier. I got more than what I was expecting for. I will strongly recommend them based on everything that was provided and how the rep explained everything. I'm currently looking at a PDF that they have and all the things that the warranty covers. I’m super happy with them. The cost is also reasonable for what it’s gonna cover.

I went over and checked out extended warranties. It was through ConsumerAffairs and they had their recommended ones. Endurance was on the top so that was the first one I clicked and they got right to me immediately. They were much cheaper too. The rep was fantastic. She ran everything with me. No matter what, I'm keeping my extended warranty and I was telling my brother with the Benz that he really should look into it.

Everything about my experience was positive. The individuals I dealt with answered all my questions and I'm glad to be joining the group.

One thing was the rate. And the second thing, they gave me more miles. ‘Cause I always bought five to six year with 100,000 miles. So, their price for this thing was better than others. Others were 12,000 per year. Like for five years, it was half of the miles. Even though you don't drive, it’s better to have more protection. The rep was also very nice.

The car was in the shop for transmission work, which was why I wanted to make sure that I have an extended warranty on the car. When I was on the phone with Endurance, they pulled the reviews off of my car and it had loads of problems with the transmission for the make and model that I have. They even told me that within the 100,000 mile warranty that I got, the car would probably be in a couple of times for transmission repairs before the warranty was up. But they still accepted me as a customer.

My rep Josie was good. The only thing that I'm upset about is that I didn't get my policy and I emailed the proper people and they said that they would take care of it. I need to have a copy of my policy. I can download it but I can't open it as it's a PDF file. I can't seem to print it out so I need them to mail me a copy. All I got is the identification card.

Everything sounded reasonable when the reps set up the program for me. I’ve made one payment to Endurance and I was looking for some type of information or email. But I haven't gotten anything since I made that first 100.

The rep from Endurance was thorough in explaining everything. It was understandable and everything seemed good to me. I just bought the truck and it’s in good shape. It doesn't have high miles on it and appears to have been well taken care of, but you just never know. So, just here to have a little insurance.

When I gave Endurance a call, the customer service was good. They handled all my questions. Plus the price and the stuff were pretty decent.

Endurance was one of the providers that the Mercedes dealers take and it was good with the rep when I was signing up.

The Endurance rep was very good and efficient. I was satisfied with the plans that were offered.

I looked at the Better Business Bureau, and then contacted the actual dealer where I purchased my car to see which warranty companies they had a good experience with. They recommended Endurance. The rep helped me think through the different options and what would be best for my particular interest in my vehicle.

I am a amputee and wanted protection for my ML350, I paid honestly for almost 2 years on my policy and tried to use it to repair a rack & pinion, trans, gasket leak. I was denied, very unhappy. USMC VET

The experience was great with the reps from Endurance and I had no problems. The way that they explained the program was a good representation on what they offer. They made it clear about most everything. There were a few things, once I got the paperwork, that I was a little confused about and I called and spoke with a representative, and everything was clarified.

The rep pretty much explained everything in detail. He was a little bit in a rush. But other than that, he was good. He answered all my questions.

I thought the rep's knowledge was phenomenal. I talked to another company that gave me a slightly lower rate, but after talking with the representative from Endurance, she explained things better, in more detail and made me secure with choosing to go with them even though they didn't have the 100% lower rate. She made me feel the company was more reliable, so I picked them. Sign up was easy and fast. The rep took my payment right on the phone during our conversation. The warranty gives me security and peace of mind.

The reps were great and it was perfect dealing with the customer service at Endurance. They answered all my questions and told me things I didn't know about. They were good at doing their job.

I did some comparison with other extended warranty companies and I liked Endurance prices along with their extended coverage. For their price, you get a little more than the rest of the companies are offering for a little less when it comes to out-of-pocket expenses. Also, they weren't pushy. The sales rep gave me some options of what I could possibly qualify for and purchase. The specialist that I talked to was very confident and courteous. He was able to give me background information on the company, as well as the protective services it entailed. He also answered all my questions and he was knowledgeable, so I felt comfortable with him. The warranty gives me a peace of mind knowing that if I'm out of town like I am now, and something happened to my car, that Endurance has it covered. That’s a great thing. They’re just not in one particular area. They provide real fast services throughout the US.

Took a bit of conversation but got the type of coverage I wanted — bumper to bumper on a well maintained late model auto. Do your homework and ask key questions to ensure things like computer functions and your sunroof are covered.

The salesperson was good to work with, and he was very personal. He did his job well. He was really good about getting back and making sure he got the information he needed as well as making sure I did what I needed to do for him. He got back to us promptly too.

Everything was smooth and good when I dealt with the rep from Endurance and I enjoyed it. I didn't have any problems.

The rep from Endurance was good. I wanted full coverage of everything in case something happens but right now, I'm getting something fixed, an oil change and tune-up. And I have to pay them out my pocket because it's time to get them. The weather's changing so I had to get the coolant changed out and I was waiting to use the warranty but I have to wait 30 days. Other than that, the deal sounded good and it’s everything that I needed. It’s supposed to save you money and that's what I'm looking forward to.

The reps were nice because they saved me. When I signed up on May 25th with Endurance, I wasn't gonna do it. They kept reaching out to me, telling me to sign up for the warranty. They said I wasn’t going to have a warranty after 100,000 miles. I told them I had 98,000 and I never mentioned what happened with my Kia because my husband said not to say anything.

When I signed up with Endurance, it was fine. The lady explained a lot of things to me.

I signed up with Endurance and they told me that I was going to get a contract. But I never got that contract and I only got it when I went back and asked for it. After I read it and seeing that there were so many loopholes in it, what they covered, what they didn't cover, and how they covered it, I was done with them. I called them back and told them I want my money back. They got to send me a check because I lost the card I gave them and I had to cancel that card.

I wanted a full coverage with a minimum deductible, and the rep went over three packages that Endurance offered. He helped me choose a more comprehensive package that would cover what I have now, so I was able to get what I was looking for. The rep was very understanding, patient, thorough, and answered every question, even some things I didn't think to ask. His professionalism, knowledge of the company, and willingness to work with me in setting up down payments, he made it almost effortless. He was awesome.

Endurance was very good. I didn't have any issues. At first, the reps were a little pushy. I bought two coverages at the same time, for two different vehicles. But I didn't buy both vehicles at the same time. It was four days later. I told them that, “Give me about a week and I want to buy both of them at the same time.” But they kept calling, "Are you ready?” I told her the third time she called, "I'll call you guys when I'm ready. I have your number.” I already had it set that I was gonna get Endurance, but I just didn't want to get one in one week one, get one the next week. I got them both at the same time. We got our booklets, our stuff for coverage in last week and everything went well as they say it would be.

We had a 10-year extended vehicle warranty on our car, and it was about up. We were afraid that some major malfunction might be needed to be repaired again, so we decided we needed some insurance. Endurance called us after I put in our details. The rep was kind and efficient. We communicated over the internet and telephone. The only problem we have is I’m not sure if he sent us an email on our policy.

The sales rep of Endurance was great and timely. He knew his stuff and explained the program directly.

The first time I attempted to get a quote, I found the questions from the offering broker of the warranty too intrusive and deeply personal about my economic situation. "Are you a homeowner? Do you own your home?", da, da, da, "What's your age?" And I thought, "I'm just building a massive problem later of more solicitation calls." So, I just hung up on the person after. I was barely halfway through their screwy qualification process. I went online and did a search on the car for average pricing. And then, Ford started calling me back because of all the participants in this extended warranty business had done business with them.

The first guy that we talked to emailed us the policy and then he said to send him an email. He was going to be offering something. He's on Central time and we're on Eastern. It was my birthday that weekend, so I wasn't going to be around. When I sent him an email back, I never heard back from him. I was a little annoyed at that. When I called again to sign up, we got somebody else, and then she helped us. She was good.

The customer service was good when I signed up with them.

Endurance Auto Warranty's reps were very friendly. They sounded good. They seemed to be knowledgeable about it. They answered my questions. I’m still a little leery about the amount of money it's costing me. If it does everything that it says, it could be worthwhile. I had the oil change. Right after I had the plan, the change oil light popped up on the pickup, so I just took the vehicle to get it changed. I thought maintenance items were covered even with that 30-day restriction, but I guess they're not. I ended up paying for it myself. That's no big thing. I just misunderstood what it was in the beginning.

For a few dollars more than what I was paying with my warranty company, Endurance looked like they would give me more coverage. The gentleman I spoke with was wonderful.

We talked to one guy at Endurance who told us one thing and we made a payment. Then once we called back, we got two conflicting stories. So, my initial experience was not good. I was being duped a little. I’m still waiting on my contract to be sent to me so I can see exactly what I was paying for.

My son referred me to Endurance. He has it and he thinks they’re a very good insurance warranty. Endurance sent me the contract book and told me what I'm eligible for. They went over the payment plans as well. However, they needed the exact mileage and I didn't have it. I gave them 49,000 as the mileage in the beginning and the quoted amount was 239. They took 100 that week and the rest was taken out later. When I gave them the correct mileage, which was 48,293, they texted me with the new contract stating that it was 219. I overpaid them $20. I didn’t agree with that, but I didn't bother to call in and tell them.

Endurance Auto Warranty's rep gave me all the information I needed. However, I still haven't received my policy that I was supposed to receive before last week. Other than that, I'm satisfied with them now. We'll see what happens when I need to file a claim.

The rep was very helpful. The purchasing process seemed fairly easy.

I reached out to Endurance and spoke to a gentleman. Endurance was a better deal for me, price-wise, as well as what it covered. He went through the coverage and he explained what he needs to explain. I'm old school. I would have preferred it better if I could have sat down at his office and he went through it with me. Doing things over the phone or on the internet makes me very suspicious and nervous that they're selling me something extra that I don't need, or that it's not going to cover the major things that I'm not going to be able to afford to have worked on if it needs to be. But he made me feel very comfortable with him. I would recommend Endurance.

I've had CarShield for the last three years on my vehicles. I did a little bit of research and I thought that Endurance would be better for my fit on this particular car that I have right now. When I went ahead and plunged in, I was told by CarShield, “We don't like to down any other company, but Endurance has not given you the whole feedback and wait till you see the contract.” I called Endurance back and they said, “The contract’s coming to you.” I'm skeptical at the moment because this is my first full month of going through the process. Every day I go to the mail thinking, “Today I'm going to have my contract from Endurance.” But I don't have it yet.

Everything was good. But I found a cheaper version. So I spoke to someone yesterday because I needed to cancel the warranty that I purchased, but I got disconnected. The person who I spoke to never called me back, so I don't know if they canceled the policy or not.

The Endurance rep was straightforward and answered all my questions to the full extent.

The first person that I talked to was so nice. He knew what he was talking about. For the price, I’m pretty satisfied with the policy. My experience has been good so far. They were knowledgeable and it was almost like they were waiting for me to call them. It was easy to purchase the policy.

The purchase was good and the only thing I didn’t like with Endurance is it is 30 days or 1,000 miles. I don’t mind the 30 days but I don’t drive very often so to get 1,000 miles on that car, I'm gonna have to drive a lot and I don’t do that. Somebody called me and we talked about it. They told me that this was probably the better ones out there, which was why we got it. Endurance has a good price and I was surprised. I thought it was gonna be much more than it was.

Their customer service reps were there to help and answer questions. They did sound technical, especially for a person like me who would not read through anything because I was so old. The other company that I had seemed like more of sales. But Endurance was spot on with the responses. The person that I spoke with was super helpful. We wrapped up relatively quick. She gave me all the information that I required, unlike the other players out there. So, all in all, it was a good experience.

The rep from Endurance was nice and it went well when I made the purchase

The rep that I spoke with sounded like one of those promo guys. So it was pretty funny, but I was trying not to make it obvious. I did a lot of research on this. Right now, I'm still deciding whether or not to cancel the policy. I saw some bad reviews and some positive ones. But it seems like almost every protection company has this problem that they would promise to cover something and then when there's a failure, they have some kind of excuse or reason not to cover it. As of right now, I'm paying for this, so I want to make sure that I am covered for failure.

The reps of Endurance told me all the info I needed, all I asked for. They were polite, respectful and answered all my questions. They were professional. The deductible seems a little high. But overall, it’s fine.

So far, the reps of Endurance have been great, very helpful and answered all my questions. They were very patient with me since I asked a lot of questions.

The two people I dealt with at Endurance were nice. The first person I talked to explained the stuff to me. Then the second person was the person that took the information for payment. However, I asked them to send it to me. I got 30 days to make up my mind and they're gonna take probably 40 days to mail it or ship to me. I'm not feeling good now. Because I specifically asked them. Because I don't have any means of downloading anything. They said they're going to do it, send it to me in an email. But I like to be able to sit, read this stuff and have paperwork in my hand. I'm dissatisfied. I haven't received anything. I don't even have a card saying I got this insurance, but I'm paying for it.

Everything went pretty well. They had some deals when I got the policy because it was a holiday weekend. The only thing that I haven't received yet is the policy. I'm still waiting for it to come in the mail so I can look at everything.

I had no problems with the rep from Endurance and the plans that were offered to me were good. It was easy to sign up and I got the warranty activated right away.

Everything went smoothly and there were no problems dealing with the customer service at Endurance. I’m satisfied but I need a copy of the contract because I don’t have it. They said they were going to email to me. I’ve been looking and I don't see it.

The sign-up experience was fine. I called Endurance about a week ago and asked the rep to send me something in the mail that I could look over and read. I don't care enough about reading the email. But I haven't got anything in the mail yet.

Endurance had the best rating and they were the most responsive to my inquiries. The rep answered all our questions and provided all the information we asked for. They have reasonably priced coverage. We were looking for extensive packages because of all the electronic components on our vehicles and they had several payment options. So we were able to find one that worked for us. For the payment, I specifically requested a monthly arrangement where I go online and make my payments to them. I also get emailed a statement every month.

Endurance had the best deal. The rep was knowledgeable and was very professional.

The reps from Endurance helped me understand everything. Signing-up with them was smooth.

I like the added perks with Endurance. I like the vouchers I could use towards oil changes and maintenance on the vehicle. I also like that in the first year, that if I got a tire flat or needed a new tire, I could get two new tires. I also like that with Endurance I do not have to deal with middlemen. There was one downside with Endurance though. I had several conversations over an extended period of two weeks with talking to people.

Endurance was less expensive and covered the same thing that the one I had before did. Also, the customer service part of it was better. The rep was very informative, nice, courteous, explained everything to me and answered all my questions.

Everybody at Endurance was really nice. There were a few other ones out there that were cheaper, but from my experience in life, you get what you pay for.

They have good customer service. I felt pretty good with the rep that I dealt with over the phone.

The prices were pretty reasonable based on my year car and everything and what they were offering that I ended up signing up two cars with Endurance. For the most part, they explained the policy. They were pretty clear as far as the coverage and what you have to meet and your deductible if something were to happen. They told me I’d get coupons and I gave them to my wife to use. But trying to use those coupons seems like you have to more or less go through there. I thought you can go to any type of vendor but I think I misunderstood that part.

The gentleman that I initially spoke to sent me an email and told me about the product. He explained it well. I wanted a warranty package because I have an expensive vehicle. If anything happens, it's going to be enormously expensive to fix. There's not a lot of mileage on my car, so I don't expect anything in the future, but down the line if something happens, I need to know that it’s covered. I don't want to be blindsided by enormous costs.

I purchased Endurance on the 20th and the guy told me I will have the policy in hand in about 14 days. But I haven't gotten the policy yet. I paid three months in advance and I still haven't gotten that policy yet. But the representatives were all friendly. They were professional, but I found out the other day that the representatives are doing telework. They're not actually in the office working. I talked to a lady there on Monday afternoon. She told me if I don’t have the policy by next Monday, to call her back. But I'm beginning to wonder if I can trust them.

It’s been good dealing with the customer service team and although the rates at Endurance are noticeably higher than everybody else, I'm banking on the fact that that's because they’re better.