Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed May 23, 2021
I have a Terrain with a downdraft and an updraft. It’s like a catalytic converter but it's called a diesel particulate filter, updraft, and downdraft sensor. The downdraft burned out on me. It was one of those things where you get so many miles to drive before you have to get it fixed. I bought the car to the dealer and he said that the downdraft sensor was out. It was a $250 part. The dealer filed the claim with Endurance and the next day I got an answer that it was denied. I had paid in for two months with them.
I called Endurance and asked what was going on. Their rep said that they don't cover electrical sensors. I told the rep that there are sensors that run that whole car. There has got to be 300 of them on there. That was the only reason I bought their insurance. He said, “Too bad. Tough luck. Pay for it out of your own pocket.” I had to pay $580. I told the rep, “If I have to pay this out of my pocket, I don't ever want to see your people or any of your paraphernalia or anything in my house again.”
That dude that was on the phone was one of the general managers and he didn't care. He was really nasty to me and he said, “Maybe we'll cover transmission. Maybe an engine. But you have to have that engine serviced by the dealer, 100%, every time. So, oil changes, anything that goes wrong with it, that dealer has got to cover that. That's all got to be in writing." I got online that night and I chatted with a guy in Texas. He had Endurance also for his diesel pickup truck. He said that Endurance sent an adjuster who looked at the vehicle and said, “It's a pre-existing condition. We're not covering it.” The guy had to pay $9,000 to get that motor rebuilt. I heard nothing but good things about Endurance when I first got it but it turned in to be a scam. I'm done with them. I'm supposed to be getting a reimbursement check sometime this week or next week. I'm just gonna roll the dice and take the $150 I was paying on Endurance and put it in the bank.
Reviewed May 23, 2021
The rep explained the coverage to me pretty well. It pays for itself if something breaks. It's cheaper to have the car warranty than pay for it out of pocket.
Reviewed May 23, 2021
They were really great and helpful. They were also kind and friendly. They sent me an email with the stuff before the policy came. Everything was clear and covered. I was impressed with the amount of detail that was provided.
Reviewed May 23, 2021
Endurance is gonna provide excellent warranty coverage and superior support. The initial conversation with their rep was fine. But since then, I've been dissatisfied with my experience. They are asking me to do the work to find reconciliation on the mileage on my vehicle. The technicality they're talking about for me to get my car fixed, in terms of what they're showing in their system versus the odometer mileage, seemed like a lot of hoops for me to jump through. I told them I can find proof. My car still isn't working and I need it to get repaired.
Reviewed May 22, 2021
We thought Endurance had a better warranty so we did it but we canceled it right after we got it. We didn't understand the coverage till we got the contract in the mail. We read it and didn't like it. We did contact them and tell them why we did not want it. The rep said that he explained that over the telephone to us. But they talk so fast and you don't really look at it until you actually read it.
Reviewed May 22, 2021
We went over everything. It sounded good. I was satisfied with them, as long as they worked like they said they do. They sent the policies through email, but I asked them to send me the policies personal. So I’m waiting on them. But everything else was okay.
Reviewed May 22, 2021
Endurance should improve on the waiting period and I don't like their thing about the 1,000 miles. But other than that, they were awesome. If my friends didn’t have an extended warranty or they're thinking about getting one, I’d tell them that they need to get Endurance.
Reviewed May 22, 2021
I got the policy with the bells and whistles that includes the valve and gaskets. So far, my experience has been pretty okay.
Reviewed May 22, 2021
Endurance sounded pretty good. Their customer service was nice and they told me I wouldn't get coverage on certain things. As reviewing my contract, it's not covered but it's not not covered. The rep said that there was a tire warranty. I could get my tires replaced at the dealer. But that's not the case as I reviewed my contract.
Reviewed May 22, 2021
They made everything understandable. I had a positive interaction with the rep when I signed up with them.
Reviewed May 22, 2021
I drive a Mercedes S550. It's expensive and it's very important to have a warranty on that stuff in case anything happened to it. I purchased a warranty with Endurance and customer service answered all my questions correctly. They were able to provide me with the information that I requested. Everything was fine. I got the bumper-to-bumper plan and got everything covered. Endurance didn't send me a bill at first. I had to call and when I made a payment over the phone, they didn't email me the receipt. Now, I mailed in the payment.
Reviewed May 22, 2021
I initially had a good deal with Endurance but I canceled the policy because I made a mistake in the mileage. I can't fix my car because of that.
Reviewed May 22, 2021
Submitting a claim is seamless. The dealer takes care of it all. They would call and get the approval from Endurance and it doesn’t sound like they have a hard time.
Reviewed May 21, 2021
Endurance had excellent ratings overall so I chose them to see how everything goes. Customer service made the purchase process extremely easy. They are great because if there was anything that I needed an answer to, they would already answer before I can even ask it. They also let me know that if I needed any other sort of assistance after my 30 days, I could just give one of them a call at the customer service number. Everything was pretty much smooth. I got an email in regards to the policy that I selected.
I wasn’t expecting to gain a lot of the things that were in my plan package. But Endurance has a lot covered. I used to have car protection through CarShield and it didn't include as much as Endurance included. That was crazy to me because it was the same vehicle. I'm also paying Endurance about the same thing I paid CarShield. I would most definitely advise Endurance to anybody. I have an older model of car and I like it a lot. If anything happens to it, which could be anytime soon, it would be covered.
Reviewed May 21, 2021
Endurance was rated pretty high. Their agent was really good and the process was easy to do. I did it over the phone. Having the protection plan gives me peace of mind.
Reviewed May 21, 2021
Endurance's reps were A-plus and their offer sounded too good to be true. They were above and far beyond the best with the $100 deductible and there were a lot of other reasons that made me join. But hopefully, when it comes to put those in, they'll fix the problem and there won't be a hassle.
Reviewed May 21, 2021
They asked more questions to get to a policy that would work for me. Then they explained everything and answered all my questions.
Reviewed May 21, 2021
When I was talking with the rep from Endurance, he talked about their maintenance, like the oil change. The sales pitch is pressuring. Endurance should give the customer time to read up and verify things. A lot of times, they threw things at me. I try to remember. But I like when I can see things in front of me, where I can oversee it. Other than that, it was okay.
Reviewed May 21, 2021
The rep was incredible when I signed up. He did his job.
Reviewed May 21, 2021
The Endurance rep explained the coverage quite well. We bought a second policy from him for another car. We got all the answers to our questions.
Reviewed May 21, 2021
They took their time to explain, step-by-step, the maintenance stuff to me. Everything was good. I took my car to the shop a couple of weeks ago. There was a bad wire and the dealer called Endurance but they said it wasn’t covered.
Reviewed May 21, 2021
The rep was very helpful and he explained everything to me.
Reviewed May 20, 2021
The guy from Endurance that I spoke to, when I called to have the thing cancelled, was very combative. He kept pushing and pushing to the point where I felt he wanted to challenge me about canceling my policy. He was a pain in the neck. That was a bit weird for me. The signup process was easy. But I decided that I'm not going to use it, so I just cancelled before the trial period is over.
Reviewed May 20, 2021
What attracted me to Endurance was the price, the coverage, and the maintenance package that come along where you get oil changes included and tire rotations. I plan on keeping this car for up to 10 years, and I know the coverage doesn't go that long, but it goes for a considerable part of it.
Reviewed May 20, 2021
Endurance Auto Warranty's reps explained everything down to a t for me.
Reviewed May 19, 2021
The customer service is top notch. They are all very friendly, willing to listen and explain things. The rep explained the coverage and where to find those things on my paperwork as well. For the price that I'm paying, I'm getting a good deal for what Endurance is offering.
Reviewed May 19, 2021
Once I talked to Endurance, I liked the ease and convenience of getting straight answers to questions. Also, it went short and fine, the way I like it. I set up the payment through my own bank for auto pay. It was easy. I've only been with them for 30 days now. Made two payments - my original payment, then my first monthly payment. But everything has been fine, so far.
Reviewed May 19, 2021
The Endurance rep answered everything to the best of his knowledge. Having the warranty is valuable. You better get you some of the coverage because Endurance has the best coverage.
Reviewed May 18, 2021
I wanted to make sure the electronics and the major things would be covered and this program had that. Also, Endurance has a good reputation. So, I figured I'd go with them. When I purchased the warranty, they gave me the information that I needed. The follow-up didn't seem to be that great, though. I expected to get my email with my information, but it never came. Luckily, I was still able to log in and see my account information and contract so it all worked out at the end.
I work from home and as soon as I hit the button, there came the phone call. So I missed that phone call. But then I followed up by calling the number from the email. I kept getting phone calls and phone calls and that got annoying, after I signed up. But somebody got the memo the next day. So it was fine. It would be helpful if they worked on the system just to make sure that once a person has signed up, they don't need to keep calling them to get them to sign up. But dealing with everybody was fine. And I understand that there are steps that they have to do and that's one of them, to follow up with people. But the follow-up went overboard, especially after I signed up.
Reviewed May 18, 2021
I liked Endurance's cost and the payment over time. Also, they were easy to deal with.
Reviewed May 18, 2021
Signing up with Endurance was pretty easy. Everything was done online. I'm almost 70, so it's never good when everything's online but the process with Endurance was pretty simple. Also, the representative I worked with did real well.
Reviewed May 17, 2021
I was on the phone for about an hour when I was purchasing the policy. They did a good job.
Reviewed May 17, 2021
Endurance's representatives are good. They were honest about what happened. My biggest problem was when I'm a widow and on my own with my money, I think twice about things. But I just decided against it after giving it more thought. I just plain decided I couldn't afford it right now. But there was nothing wrong with what they did. It takes a 1,000 miles, and that was the first thing that bothered me and I wasn’t gonna do it, so I changed my mind. It takes me a long time to put 1,000 miles on my car.
Reviewed May 16, 2021
The reps were good. They answered all my questions, and that worked out real well.
Reviewed May 16, 2021
Endurance didn't hassle me to death or give me a bunch of **. The policy pretty much covered everything. I had a good experience.
Reviewed May 16, 2021
I have a 2013 Ford Explorer that had like 79,000 miles on it. Looking at other warranties, they only last between 24,000 to 50,000 miles. Endurance gave me the longest period of time. The rep I worked with got down to the nitty gritty. He was answering my questions before I could even ask them. It was like he knew what questions I had and he was answering them. We were on the phone for about 45 minutes, and he was going through every single detail. When I told my children’s father about Endurance, he got a policy with them.
Reviewed May 15, 2021
I only spoke to one person in Endurance and it was a fine interaction. But I gotta call them because I did check something that said payments are due on the 29th of the month, and I'm not sure where to send it to.
Reviewed May 15, 2021
The rep was very, very good. He went over everything, and if you wanted a $250 gift certificate, it comes in on the computer. I'm satisfied. I took out the best policy I could find and that there was no hidden things.
Reviewed May 15, 2021
The rep did a good job explaining everything. He answered all my questions. He even sent me an email while we were on the phone, so I could read back over what will be covered. To me, that was above and beyond what he had to do. He wanted to make sure I understood what I was getting. I feel like I understood what I bought. He was very patient with me. I was pretty satisfied. I’ve called Endurance a couple of times because I wasn’t sure that my payment was coming out like it was supposed to, and I've gotten an answer. Every time I've called, someone helped me.
Reviewed May 14, 2021
The reps were knowledgeable. With Endurance, you gotta keep up with the maintenance of the car and I can understand that. But if you don’t keep all your receipts, they’ll probably look for any excuse not to pay too.
Reviewed May 14, 2021
The sign up process was good. The rep was very persistent in me signing up with them.
Reviewed May 14, 2021
Endurance told me they covered struts plus the labor, which were the more expensive ones on my recent claim in another company. You never know when you're going to need them again because it was for wear-and-tear. But Endurance covers more wear-and-tear items. They give you oil changes, and two new tires for the first year. The pricing was a bit more but the warranty was a lot better.
When I was signing up, the rep didn't explain a lot of things to me. She told me that I could start using my roadside assistance right away, that I didn't have to wait for the 30 days. But I was told that I had to wait 30 days if I needed road assistance. She also didn’t explain to me that I only get the new tires for the one year. I thought it would be for the whole five years that I would have the warranty or the 100,000 miles.
Reviewed May 13, 2021
The purchasing process went pretty easily. I went with the three-year, 50,000-mile plan, which is supposedly a bumper-to-bumper kind of a thing.
Reviewed May 13, 2021
The rep was informative and nice. In the end, we purchased the best package with the routine maintenance in it. Everything is so good so far. I thought I was supposed to receive a packet with a card and I just got an electronic one, so I'm still looking out for that.
Reviewed May 13, 2021
If anything goes wrong with a vehicle, it's very important to have an extended warranty. Watching Endurance on Facebook, I got the number and called them. I talked to them about it and put something on my credit card. Everything was good, but I had to wait and put a stop on it until I talked to my wife. I told the rep I'd call him back and when I finally got around talking to my wife, she asked why I didn't go ahead and get it. I was under the impression that I didn't pick that insurance up, but it's already in the system, and I'll keep making the bill when it comes.
Reviewed May 13, 2021
A friend told me about Endurance and I signed up with them. Everything went great. Anything I wanted to know, the reps told me. They also walked me through the process and explained everything during the process. I particularly liked the fact that they cover more than the other agencies that I had spoken to. Their price was higher than Endurance, but they offered less.
Reviewed May 13, 2021
I talked to the rep who explained everything and I was happy with his explanation, which was pretty much what I had read already during my research. So, I made the decision to go with Endurance. They took money out of my account on the 1st of the month, which was what we had agreed on. It was a lot of financial stuff that the rep had discussed and he said that I will get some information in the mail, so I'm waiting on that to find out more about that.
Reviewed May 13, 2021
Endurance's coverage and reputation were better, and there wasn't a suit filed against them already, so I signed up with them. They were super. I was quite pleased with them and with their offer. It seemed fair. Derek was very concise as well. He told me what I wanted to know and explained the coverage and he didn't blabber on and on.
Reviewed May 12, 2021
Endurance gave me one of the cheapest prices and I did a policy with them for my BMW X5 2012. The application process was very easy and the people who explained the policy provided good customer service. I understood them very easily. They told me what goes with the policy. It was an excellent experience.
Reviewed May 12, 2021
The Endurance sales representative presented the product and the brand very well. I was considering CarShield, but when I spoke to the gentleman, he told me some of the qualities of the company and how dealerships use them as one of their first choices. He was very thorough and convincing to me, which was what made me choose Endurance. I'm still within the 30-day period, but if something does go wrong, it feels good that I have something out there.
Reviewed May 12, 2021
I went to the ConsumerAffairs website and Endurance was recommended to me. But their reps weren't really helpful and I had to call back a couple times to get the information I needed. Despite that, the coverage was pretty well explained after I called back a few times. And paying for the warranty was pretty easy. I did it with a debit card and made just one payment, but it's set up for automatic payments. All in all, the warranty is a little expensive, but seems like it's decent.
Reviewed May 12, 2021
Endurance had more package deals, especially with the engine. Others just had coverage for the tires, brakes, rotors, or roadside assistance while Endurance had more to offer than one, two, or three things. Their reps ere also really helpful. They broke things down for questions I wasn't understanding or wanted to have someone to explain how it was going to work. They did everything from A to B and any questions I had, they answered them. Then, they told me how much it was going to be and I gave them my card information. After that, they verified it and my purchase was complete.
This is my first time having to deal with anything like this and the warranty comes in handy, especially with people who have kids or is going through a financial situation with the whole COVID thing. It's a backup plan and a protection. And the older I get, it seems like you have to have protection for everything. I also told my sister about Endurance. I went to a place that has the competition and they kept telling me there was no way I could’ve gotten all that I got from Endurance, but I told them it was true.
Reviewed May 12, 2021
I did a little homework and found out more about Endurance. They've done everything they said they would. My car has almost 90,000 miles, and they have a warranty for approximately $3,000 where I would get another 100,000 miles. They were very informative. They got the information back to me. Before I gave them any money, I was very pleased with the way they handled my inquiries. We set it up right away that I'm going to pay for it every month. Because I decided to keep my car rather than getting a new one, somewhere along the line, I'm going to have a repair that is more than $3,000.
Reviewed May 12, 2021
Endurance did good on the enrollment process. Also, the options are great.
Reviewed May 12, 2021
I read up on Endurance and I said, "It's something that I want to be a part of, definitely." Except for wear and tear, Endurance pretty much covers my car from hood to trunk. Their customer service was great. They explained everything in simple form, and they answered the questions I had.

Reviewed May 11, 2021
It has taken 2 weeks 8 phone calls and HOURS and HOURS on hold to try to get a claim even opened let alone paid My repair shops has been updating me every other day saying he is not getting any response. Each time I call they say they are calling him but then keep asking for his number? Last customer service person I talked to was talking smack under her breath over her barking dogs.... Still no word on my claim status even if I have one? I do NOT recommend opening a contract with this company.
Reviewed May 11, 2021
The girl was terrific, which was one of the reasons I did it right now. I told her that my warranty wasn’t up until October. And she said, “Well, you have to wait 30 days before you qualify after you sign up, once you have put 1,000 miles on your car. You just told me you only put 3,100 miles in all of last year. You might wanna buy it now.” I told her that was a good idea. She told me about the payment plan when I was on the phone with her. It was all just a matter of Endurance emailing me a copy of it. And then, I got hard copies within two weeks. Everything went very smooth.
Reviewed May 11, 2021
I was satisfied with the plan. The rep also didn't try to pressure me into buying something and I made my own decision on that.
Reviewed May 11, 2021
I looked into Protect My Car and it doesn't cover higher mileage vehicles. So, I was referred to Endurance. I spoke to a couple of different specialists because I was trying to make sure that's what I wanted to do. Each one of them was really polite. They're well-informed about the policy. They didn't make me feel like I was being taken for a ride. It offers a lot of benefits to the program. So, I signed up. I'm pretty satisfied with the plan that I took. It is the plus plan. It offers roadside assistance and car battery changes.
Reviewed May 11, 2021
There was a little misunderstanding when I dealt with the rep, but overall, my experience was good. The reps were very helpful. When I called back and the rep that I originally spoken to wasn't there, the other representative insisted that they could help me and they did. I paid Endurance $239, but I haven't received information about what I agreed to.
Reviewed May 11, 2021
The rep was helpful and enrollment was cool. However, I've had the warranty for a month and I haven't gotten the email for the perks of me signing up for it.
Reviewed May 11, 2021
The Endurance rep was good and told me what I needed to know. I was happy with it so I went with their policy. Having an extended warranty is very important. I have already put 1,000 on my 2016 2500 Chevy since I bought it.
Reviewed May 10, 2021
They made sure to explain everything to me. They answered any questions that I had. Once I gave them my credit card information for the payment, everything went forward with no problem. The only thing that took a few minutes longer was when there was something about legal. But it wasn't a big issue.
Reviewed May 10, 2021
I liked the way the people from Endurance talked to me, and they offered a lot more coverages and more stuff. I went bumper-to-bumper with it. The reps were knowledgeable with what they needed and got me signed up quickly. They had everything upfront with me and went over everything with me.
Reviewed May 10, 2021
I went to ConsumerAffairs to find the top company. I thought Endurance was top-rated. But my husband and I talked it over last night and we still don't want the program. We told the rep to cancel it because we're within that 30-day review. But everybody was courteous, well-informed, and helpful with us getting it and trying to get us to keep it. The purchasing process was awesome. But we just don't want it even though the young lady I spoke to yesterday said she would give us $1,000 off of because of whatever.
A lot of stuff was left out that the contract does not cover. It's deceptive to me. Although everybody did a great job. And they kept telling me, "Read the contract when you get it, then you'll know." But I read it from front to back and I'm not satisfied with what it covered. There are a lot of things that should have been mentioned up front that weren't in the contract. There was no way until I said yes that I could read it. They would just bait you with saying, "We got this. We're giving you this. We're giving you that." And then when you get the contract, if you don't read it when you get it, you would find out you don't have what you thought you had. They can trap you.
Reviewed May 10, 2021
Endurance's coverage and price were better than others and the rep was nice and informative.
Reviewed May 10, 2021
I was told that I couldn't get Protect My Car and they referred me to Endurance. My brother said I should get it and I purchased my warranty four weeks ago. Everything went excellent. The rep answered all my questions and he sent me over to another part of the company when he couldn't answer my other questions. I have the premium package that covers transmission, engine, and electrical. I paid the down payment and my other payment is due on the 28th.
Reviewed May 9, 2021
The first time I called Endurance, I felt a little bit of pressure. But I didn't get to finish the conversation. Something arose and I had to leave. It took me a few months to get back to them. When I called them back, they were very pleasant and nice. Everything went well. I didn't feel pressure. The first time I called, I thought I had to come up with a lump sum of money, which I had. Then the second time I called, the rep said I can make monthly payments, which was even better. So that was a nice option. Endurance said they offered almost bumper-to-bumper coverage and the price seemed reasonable.
Reviewed May 9, 2021
Endurance was one of the cheapest warranties that I found and their purchasing process was pretty easy. I worked with one consultant and it was a decent experience. The coverage that I have for my 2012 Audi Q5 is right above Secure Plus. The payment was monthly at first. I already paid it off. Having an extended warranty for my car is very important.
Reviewed May 9, 2021
It's very expensive to replace anything on the kind of car I drive, so I got a really high plan coverage. The rep was very friendly, super helpful, and explained everything. He also did what he said he was going to do, which was emailing as well as mailing out to me the contract and the coverage of the vehicle. That was the first time I've ever had that happen with a warranty company. I was quite surprised I saw it.
Reviewed May 9, 2021
Endurance seemed like it was one of the better companies out there. Customer service seemed very helpful. I wasn't completely satisfied with the cost and they were able to figure out a way to lower it. Also, the wait time for when the policy would kick in is a bit much. Other than that, everything seems nice. Overall, the price is great and the protection seems good.
Reviewed May 9, 2021
Endurance was highly rated. The representative who helped me out was very resourceful and informative. I got one of the best plans.
Reviewed May 8, 2021
The salesperson seemed very nice and sociable and he wasn't pushy. Everything with the signup went great.
Reviewed May 8, 2021
Endurance's customer service was very professional. They were very detailed and polite.
Reviewed May 8, 2021
I called up Endurance and their guy told me about the deal they had going on and what came with it. With the deal, the price was a little bit cheaper. I'm pretty happy with it overall. Endurance did everything pretty well.
Reviewed May 8, 2021
I’m most comfortable with the rep, but I don't know about his knowledge ‘cause I'm still figuring out what they will or won't do. He explained everything, but that doesn't mean that’s how it actually happens. Other than that, the purchase process was easy. I set up automatic payments and it went very fine.
Reviewed May 8, 2021
Endurance allowed me to pay the policy in two payments instead of all at once. Then from there, I have to pay $97 a month. The rep was very helpful and he explained everything. He had me all set up.
Reviewed May 8, 2021
The rep was very professional, friendly and helpful. He let me know about Endurance, and how he could and couldn't help me. He was very good at his job. He convinced me to stay and purchase the plan. He went above and beyond to make sure that I was happy with the coverage and that I understood the coverage. I'm pretty satisfied and happy with the coverage that I got.
Reviewed May 7, 2021
I did a policy for a 2006 Ford Freestar and Endurance had good customer service. Everybody was present and seemed to explain what I needed to know.
Reviewed May 7, 2021
Everything was great. Initially, the payment was they either wanted the whole thing or they wanted some other crap. That's a lot of money at one time when you just purchased a car. The representative worked out a plan that I felt was affordable and that would provide the term of coverage that I needed. He helped me out.
Reviewed May 7, 2021
Having an auto warranty, I don't have to worry about things as much, as long as I do what I need to do. I've never had Endurance before but we're gonna give them a shot because of the way their structure was, their pricing, and the reviews. It was easy to sign up and they were very nice. Everything so far seems to have gone all right.
Reviewed May 7, 2021
I purchased a new vehicle and I didn't want to get the dealership warranty. So I researched and Endurance came up as one of the preferred warranty providers for the coverage that I was looking for. Signing up was a very quick, easy experience. To make the payment, it was one, two, three. I just provided my information and then that was it. My BMW X5 has a lot of electronics in it, so to have a warranty for protection is something that I need.
Reviewed May 7, 2021
When I called Endurance, the rep gave me a break on the price that they originally gave me, which was a good price, so I started with them. Everything went pretty well.
Reviewed May 7, 2021
Endurance was a little on the expensive side but it was okay. They pretty much explained everything to me and asked me if I wanted to sign up, and I agreed to it so far. The only thing I didn't like was they were supposed to send me the contract but I didn't get it for some reason. They said they emailed it to me, but I didn’t get the email. I had to call back today to get the contract sent to me.
Reviewed May 6, 2021
At first, the rep gave me some misleading information that made me question purchasing the insurance. It made me wonder stuff and feel like Endurance was a scam. But they switched me to another operator and he answered my questions. I was satisfied with his answers. Endurance sent the paperwork through email but because there were so many pages, my printer jammed. Why don't they mail you the paperwork for your warranty?
Reviewed May 6, 2021
Endurance had really good reviews and everybody seemed to like them. Customer service was knowledgeable and answered every question we had very quickly. We started with the rep Quincy and he was prompt. We ended up with someone else because we couldn't get together at the same time the next day. The rep we ended up with was very informative and he didn't get frustrated with us. We continuously asked him to go back over the coverage and details. He was happy to do it until we completely understood everything. We stayed on the phone for a long time with him.
The policy we got covers all the main stuff that would hurt us like the transmission. It also included roadside assistance in case we are out of town and our vehicle breaks down. Endurance would pay up to three days $150 for expenses. It also included the rental car. Endurance would also send $250 virtual coupons from places like restaurants and travel. This is done two times a year or two times during our coverage policy. Everything so far that Endurance said was gonna happen happened immediately. They were hurrying up and getting things done. If they just hold up to their word, it would almost be too good to be true.
Reviewed May 6, 2021
I bought a car that was used and in good shape. I just figured having Endurance was a safe way to go in the long run. However, I wasn't sure what I signed up for when everything was done. I was with an agent and then they switched me to somebody. When I got switched, that was where I got a little confused about things. And then I was waiting for my paperwork to come in the mail to see what I actually got because I thought I signed up for a bumper to bumper and everything was covered, except for certain things that they explained. But I got off the phone and then I was scratching my head like I'm not sure what I just did. Other than that, I liked the ratings on the internet of what people were saying about Endurance and that the Ford dealership accepts them.
Reviewed May 6, 2021
I compared Endurance with the other companies and they offered the best protection. Also, the rep did a much better job of explaining than some of the other companies and purchasing the plan wasn't difficult. It would be nice if they sent me a membership card, though. Other than that, the plan is valuable because of the cost of repairs, and this seems to be comprehensive. I would definitely tell people not to listen to the television commercials and to check out Endurance, and they can always talk to me for more information. They can also talk to their mechanic 'cause I did that too. My mechanic was very honest. I've been dealing with him for years and he told me to stay away from the one that advertises the most 'cause he had experience with them.
Reviewed May 6, 2021
The rep explained well and the signing up process good. I looked at four companies and it seemed like Endurance had more to offer.
Reviewed May 6, 2021
The rep that I dealt with was polite and he seemed fair. I asked for a lower payment, but no one wanted to change it the day of purchase. But that was okay.
Reviewed May 5, 2021
I bought a 2015 Cadillac Escalade and with a newer car, I didn't want to deal with anything major that went wrong and pay out of pocket. I looked online for extended warranties and Endurance has good reviews. When I signed up, everything went smoothly.
Reviewed May 5, 2021
I was looking on one of the sites and Endurance was one of the top 3. I called and they had good customer service. Both people that I’ve talked to were really helpful. All-around, a great experience. I should have looked a little more into the plans, but I liked the first plan one of the reps told me. I got the 100,000 miles, six-year warranty. I read it, and it seems fair. I logged into my account from the email they sent me and from what I saw, the website was easy to navigate. They have been a good company to me so far, and everyone that I've talked to has been really nice. From the things that I've dealt with, I would recommend Endurance.
Reviewed May 5, 2021
My van has 100,000 miles on it and I needed warranty. I went on ConsumerAffairs and Endurance Auto Warranty was the one that was suggested to me. My initial contact with customer service was fine. Endurance could have a lesser price, though.
Reviewed May 5, 2021
They sent the packet to my email, but they’re supposed to send me hard copies of it also. I joined last month and I haven't received that packet yet. So right now, I'm thinking about canceling them since they can't honor their word.
Reviewed May 5, 2021
The price with Endurance seemed very reasonable for what it was. Everything was good when I signed up with them.
Reviewed May 5, 2021
My father told me that Endurance is better than CarShield. I just purchased a warranty with Endurance and their representative was very helpful, insightful, informative, and friendly. My warranty covers engine transmission, gaskets, and stretch.
Reviewed May 4, 2021
I liked the reviews and everything that I read about Endurance. I liked their price too. Their rep gave me all the information that I needed. She answered everything I required and asked of her. I did the supreme policy for my truck. Everything went well.
Reviewed May 4, 2021
Things went well with Endurance's rep and setting up the payments was easy.
Reviewed May 4, 2021
From the time I started talking with the rep, everything went well. They answered all my questions and explained everything in details, which provided me the information that I needed in order to make a decision. Prices were reasonable. They cover other components and that's what I was looking for. They're coming out the top dog out there and I want the best.
Reviewed May 4, 2021
I had a one-year extended warranty through where I purchased the vehicle and it ended April 29th. I didn't want to have the vehicle without it and I was looking at CarShield and reading their reviews, but they were bad. I got an email from ConsumerAffairs that made a suggestion on another company, which was Endurance. I read their reviews and decided to go with them. With the pricing and then the discount that I got, I saved $25 a month. I would recommend it.
Reviewed May 4, 2021
The Endurance rep that I talked to gave me great information. He went over things with me. But I'm still waiting on my packet in the mail.
Reviewed May 4, 2021
The lady from Endurance that helped me was very helpful. She explained the whole thing to me. She said there are certain things that it doesn't cover. I said, “I understand.” The maintenance and the normal wear and tear is not covered. She was well-advised of what she was telling me. Then when I got the contract and I was reading over, everything she informed me about is in that contract.
Some companies wouldn't even touch me because I had over 100,000 miles on my vehicle. That to me is a little bit crazy if you're wanting an extended warranty. All warranties cover just about the same thing. You can buy options with Endurance. You can buy the seal package and other packages where a lot of the other ones don't offer. It's an extra cost with Endurance, which is not a problem. They have centers that I can go to and I can go to any authorized mechanic. Get a repair approved first, and then they'll take care of it, where a lot of the other warranties won't even do that. There are certain facilities you have to go to, and I don't like it. I like to go to my mechanic that’s been working on my vehicle since I bought it.
I understand the Endurance contract and the initial 30 days. But that's everybody. Some of them is 90. But with Endurance, you can cancel anytime you want to for a fee where some of the other warranties, you're locked into a three-year warranty. I pay for three years for Endurance, but I get five years. That's another good thing that a lot of people don't understand. When they look at warranties, it's a three-year plans. Three years, it's over with. That’s even with Fords. You pay for three years, and three years and one day, you're not covered. With Endurance, I pay for three years and I have five years of coverage. I have two free years of coverage. Five years is good for any vehicle. It's gonna cost me about $3,900, which is nothing compared to some of the major things that could go wrong with vehicles that's not maintained.
Reviewed May 3, 2021
I went with Endurance because of the patience of their rep, Emmanuel. He took his time and explained everything. Every question I had, he was able to answer it. I was unable to finish up that night, and he called. It was beyond the time when they were supposed to close, but he called me back to see if I had gotten the information. I still hadn't had the information, but he called me back again. So, he was very patient and I was satisfied dealing with him and the trustworthiness of talking with him. I had inquired about other warranties, and the people would cut me off, wouldn't answer very little questions and they were more concerned about getting my credit card number. You should give Endurance a try if you are looking for car warranties.
Reviewed May 3, 2021
I was interested in a warranty service and Endurance came up fairly highly rated. I called them, we talked, and I agreed to their terms. Their guy took all my information. He was pleasant but simply didn't follow through. It was about a month when the second person called me. She was very helpful and pleasant to work with on the phone. It was one of the reasons I agreed to go ahead and purchase the service. It's been about six weeks since I initially made contact. I have been billed but I have not received any kind of membership packet so I'm not pleased. Endurance's follow-through sucks. I will try and contact them and see what's going on.
Reviewed May 3, 2021
Endurance was the one that was recommended highly on the website. Also, I gave a call to my BMW dealer nearby where I took the car to get the maintenance and I wanted to know if they have had experiences with them, and their reference was good. The dealership spoke highly of them. They said they take Endurance and they're good.
When I had signed up, I was dealing with two people. The first one was really extremely pushy. I was dealing with my son being hospitalized, and she was still trying to make me pay while I'm dealing with a family critical emergency. It was like, "You don't understand. You need to make your decision now or you're not gonna get this or I cannot assure you that by tomorrow the price will be the same." So, I said, "Listen, I'll call. And if that's not the price that I have been quoted, I just don't get it." Then, I told her she would have wanted to call me the next day. She took my number and she didn't call me.
I called Endurance myself and a gentleman answered and I explained what had happened before and he kept the pricing and the discounts. The first representative really gave me a very weird vibe so much. She was so desperate to sell it to me that I started having doubts about it. I also wanted to see how the contract would look. I was like, "Is there a way that I could see a contract so I can read through it? How does it work?" I just told her at that moment, "Listen, I'm dealing with a really bad situation right now. I can't." So, I just hang up. I waited like three days till things calmed down, and I called the dealership. They gave me the thumbs up in the sense of it's a good option.
Reviewed May 3, 2021
The rep was really nice. I'm satisfied with the plans that she offered me. She told me that she was gonna send me some Amazon things in my email but I never received it. I got a letter saying that their prices will go up. But they told me I was stuck in one price.
Reviewed May 3, 2021
The rep was good. Having a protection plan is real valuable, especially this time. I’m not working right now, so I need it. I'm gonna do a little traveling and I want to be secure when I'm on the road.
Reviewed May 3, 2021
The rep answered questions and went through things professionally. The coverage is all right. My truck's getting older and repairs are gonna cost money, so I got coverage.
Reviewed May 2, 2021
I am cancellation both contracts - The goal of Endurance is not to help but to find ways to get out of paying for auto work. One of my vehicle's 2012 Nissan Sentra - they denied the auto repair shop for on a repair issue. The mechanic said the adjuster asked a series of questions which they really couldn't answer in the affirmative. It had to do with windshield's wiper motor failing and whether there was corrosion or rust found inside the motor or area where the motor resides. The mechanic could not affirm but there was no way to ensure that a car would not have wear and tear after several years. So they denied the claim for $500. Right after I paid in $4,000 on both contracts between the vehicles - and having never filed a claim on either contract.
So I plan to warn potential customers unless you know your car inside and out do not sign up with Endurance. Normal wear and tear on a car could mean a variety of things but buyer beware Endurance will do anything to deny your claim. This was a waste of money. I could have started a savings account and $4000 later had the funds to pay for my own potential repairs. Never again! Endurance is in it for the profit and not to help.
Reviewed May 2, 2021
Endurance Auto Warranty seemed like the best deal of three companies that I checked on, pricewise and everything. Their customer service team was very knowledgeable, real friendly and comfortable. Endurance had better coverage than anything I've seen so far.
Reviewed May 2, 2021
Getting an extended warranty offers peace of mind, knowing that if something goes wrong, it's fixable. I signed up with Endurance because of the reviews and the coverages and it went smoothly. The rep was very knowledgeable. In my personal opinion though, it should be 1,000 miles or 30 days and not 1,000 miles and 30 days.
Reviewed May 2, 2021
Endurance had good prices and reviews, so I decided to sign up with them. I set up a payment plan with them and it was very easy.
Reviewed May 2, 2021
I was with CarShield and whenever I was going to file a claim, nobody wanted to deal with them. I had to cover the expense myself. I went to Endurance and everything went well signing up with them. They sent me a copy of the contract. The only difference is that CarShield was offered me unlimited mileage while Endurance is only giving me 100,000 miles. I wish it could have been a little more miles on that. But the cost is fair.
Reviewed May 2, 2021
I called around to see which warranty I liked the best. I liked what Endurance was talking about. I was told by another carrier that the only way to get in touch with Endurance was through email but I found that to be false. The person I was speaking with at first wasn't credible so that's why I went with Endurance. The customer service was pretty good. I was able to talk to somebody on the telephone versus reaching out online so that made me happy. So far, I like their plans.
Reviewed May 2, 2021
I work so much. I don't have time to work on my own vehicle. So, having an extended coverage will help me when I have to bring the vehicle to the shop instead of me fixing it. It’d be a lot cheaper. It will help cover any problems that may happen, and I also thought it'd be a good idea to try something new. I looked up extended warranty companies and there was a top five listing. I clicked on it. It had me answer my vehicle's information and it brought me to Endurance and two other choices. Endurance had the better rating. So, I decided to pick them. With the first contact, I got told some information. Then the second person I talked to must have been there for a lot longer than the other guy and he told me the correct information because the other guy didn't tell me all the information that should have been told to me.
My policy pretty much covers everything if any major things goes wrong like if my engine gives out. If the engine fails and my transmission fails, it will cover me. That's a big expense that would be tied to me as a fee that would dig out my pocket to give to a shop. I'd tell people to look into what would void and what won't void their coverage. I got a few information I had to fix on my vehicle to make sure that it was covered.
Reviewed May 1, 2021
The payment could have been a little cheaper and Endurance should have a better military discount. The people I spoke to thus far were pleasant, knowledgeable and professional but everybody puts on a good game face. Let's see how they perform when the game comes on.
Reviewed May 1, 2021
When I talked to Endurance, I was pleased with what they were saying and I was pleased with what they were offering, so I decided to take them. The only thing that I found out afterwards was I paid $20 for something and I found out when I couldn't download it on my phone. So, I called them back and sent me in the mail my contract and my card. That was when they told me that I had paid the $20 for whatever it was where I would be covered for two tires. They also told me that oil changes would be covered. They told me I had to pay $190 for the down payment, and then $9 a month, and that they will take it out of my account 4th every month. That's good for me as long as they stick to the 4th.
Reviewed May 1, 2021
I saw a commercial online for Endurance and I signed up with them. I have a new car and sometimes stuff could happen to a new car. You don't need to expect but because I'm a mechanic, I expect the unexpected. You never know what might happen. You could go to the dealer and they'd say that the issue was not covered under the warranty even though it's a brand new car.
Reviewed May 1, 2021
I looked up extended warranties on ConsumerAffairs and they gave me a list. I looked at the top five and Endurance had a good price. Their rep was good too. I wanted to make sure that my Audi A8 was covered from end-to-end and she explained everything to me good enough for me to understand more about it. I used my debit card, gave them the down payment and then they took my debit card number and it comes out monthly. As far as a luxury car goes, having the coverage is good, especially at times if something needs to happen, you know that you’d be all right.
Reviewed May 1, 2021
I checked out Endurance and their price was better than others. They also did a five-year 100,000 mile while the others would not and would only do 36 months or 36,000. Then, the rep I talked to on the phone answered all my questions right away.
Reviewed May 1, 2021
I just signed up with Endurance. If I don’t feel comfortable with it, I will not sign with it. I heard a lot of good things about them, and their reviews are good.
Reviewed April 30, 2021
We purchased warranties for our vehicles. We paid hundreds months before anything went wrong. Both of the cars had issues the same month. Both problems were denied even though it was covered in the contract.
Reviewed April 30, 2021
The sign up process was quite a lot simpler than I thought it would be. The rep that I worked with was excellent. The package came with some stuff that I wasn't looking for upfront, but got it anyways.
Reviewed April 30, 2021
I tried calling to let Endurance know I was gonna get an oil change but I couldn't get ahold of them. They said that you have to get ahold of them before you do the work. What happens if I'm driving down the road and my truck breaks down, but I can't get ahold of them? I have been thinking about canceling my policy because I called a couple other places. Endurance is a little expensive and they are more expensive than Protect My Car and CarShield.
Reviewed April 30, 2021
The rep was very helpful. He followed up and then someone else called to let me know that something will be mailed out, but I didn't get it. Other than that, everything's been good. Endurance covers the major components of my concern. I also liked the payment option, which was a major factor in my decision as well.
Reviewed April 30, 2021
I've requested my Endurance coverage to be canceled. I signed up, and I was told I had 30 days to cancel if I wanted to. I decided to cancel and then I called, and I got a runaround from their representative. He said that he couldn't approve my request and that it had to be done by a manager. I've seen nothing that says that the request has to be approved. If they're gonna offer the kind of option that was relayed to me, they need to live up to it and not make it a big hassle. I spent a lot of time on the phone, got aggravated repeatedly, and he said, "Well, I'll have somebody call you right back." They never called me back. So, I'm going to dispute the charge, and move on.
Reviewed April 30, 2021
Endurance was good and they followed through. Their plan was solid and the price was shocking. I didn't expect it to be so low. The purchase process took 25 minutes and the rep was great with what he was doing.
Reviewed April 30, 2021
I'll read reviews on anything before I do anything and Endurance had a little better reviews than the others. There wasn't a whole lot of negative reviews. The others, if they had any claims, seemed like they were very difficult to deal with. Response time wasn't quite on par. I went with Endurance and it was a good experience. The reps were very professional. They went over everything with me and the different coverages. I'm potentially going to cancel though. My wife and I were thinking about trading her car and getting a new one. If we decide to trade it in and cancel the policy, we will add another one later on whenever the main warranty expires or gets close to expiring on the new vehicle.
Reviewed April 30, 2021
The rep from Endurance sounded nice and I’m satisfied with the plans. It sounds good so far.
Reviewed April 30, 2021
I bought a used Ford F250 truck and a mechanic in the area said Endurance was a better coverage. The reps explained everything and I got the 100,000-miles plan.
Reviewed April 29, 2021
So far so good, haven't had any issues other than waiting for my coverage to kick in April. I had initially tried Car Shield and even though they have 20 commercials everywhere but they only covered certain high mileage areas where they deemed "high mileage risk"... Even though in their commercials they claim all sorts of "mileage & cars" not true... Endurance's clearly states what they do & don't cover up front... And have COVID19 STIMMY PACKAGES ....Car-shield doesn't.
Reviewed April 29, 2021
Endurance got back to me really fast and it was on a weekend too. Usually, when I call on the weekend, I don't get a response. The person I talked was good and explained everything to me. Endurance is a little expensive. But hopefully, in the future, I benefit from it. I have it more or less for peace of mind. With some of these nicer cars, it doesn't matter what you do. Something will go wrong eventually. I just don't want that to happen. When I need money that way and I'm deciding on paying my rent or having my car fixed, then it's just a headache at that point. But with Endurance, I know that if something breaks down, the most I would have to pay at the time would probably be $100 for the deductible. That's not breaking the bank.
Reviewed April 29, 2021
I like Endurance's policy. I like that they do help with like a maintenance package as well. It covers the whole vehicle for the warranty portion. Everything on the vehicle such as electrical, mechanical as well as the switches are covered. When I signed up, the rep and I had a very good conversation. He was able to direct me to the best policy available for the best price and was able to provide me with the information on how to start working for them as well.
Reviewed April 29, 2021
This company was as cheap as the other one I looked at, but they covered bumper-to-bumper, including oil changes. The other companies I called only covered the engine and transmission. The rep also seemed very knowledgeable and courteous. Signing up for the policy was easy. They even broke up the deposit over a 30-day period so I didn’t have to pay the whole thing upfront. Having a protection plan is very valuable for the cost of parts today. I used to be a certified mechanic, but I'm getting older and it's harder for me to do the work if I gotta replace a motor or transmission. It’s only a $100 deductible. I’d do that in a heartbeat.
Reviewed April 29, 2021
I spoke to the first person and then she switched me over to a manager, then to someone else. I like their response. Because when I called and they transferred me over to another agent, and then due to a lot of phone calls, they asked if I could leave my number and they would call me back. I did that, and the response was amazing. They told me that they help pay for a battery, brakes or oil changes. I had the oil changed and then I talked to Endurance. My brakes were still good, but I figured, “Well, maybe I just could take it to the shop and have them checked up, check the batteries.” And they told me I couldn't do that until my waiting period and my 1,000 miles were done. But it’s good to know that the policy is there. If I come up with a repair, I’ve got my fingers crossed that Endurance will be there with me.
Reviewed April 29, 2021
The sign-up went pretty well. The rep knew his stuff. He knew the ins and outs of the policy.
Reviewed April 29, 2021
Right now, I'm financing my truck and if something was to happen to it that the insurance won't cover, which is a lot of stuff, I want to be covered. My truck runs excellent, but later on down the line, who knows? I didn't want to be paying for a truck that I no longer had that was parked in my garage. I looked at a couple of companies. The Endurance rep had a nice pitch and he sold me good. We talked for a long time. We covered a whole lot of stuff and what stood out from Endurance rather than other companies was that for the price, they cover a lot more, including oil changes and electrical. I was really impressed with that. It was a few extra things that I hadn't heard before and those were the icings on the cake. I'm comfortable with what I have.
Reviewed April 29, 2021
The rep that I dealt with when I was signing up was real good. He helped me up. He said the policy covers everything. Endurance also had that little section where if the mileage is over 200,000 miles, you are still covered.
Reviewed April 28, 2021
The lady I spoke to gave me all the information and what the policy was going to be like. From everything that I've seen and I read so far in the contract for the warranty, Endurance looks pretty good. I got the best plan that they had. I would rather be fully covered on everything than just have part of it.
Reviewed April 28, 2021
Signing up with Endurance was really easy. A guy sent me an email first, and then he called me, and he walked me through the different benefits. We signed up, and he sent me over to somebody else to verify everything. They took my payment and I was done. My factory warranty is expiring at the end of this month. I was a little worried about the warranty expiring. So, having this warranty now gives me a little bit more peace of mind.
Reviewed April 28, 2021
The rep explained everything to me and helped going through somebody else’s end. She did a pretty good job. She answered my question real good and explained to me better what I needed to know. I'm very satisfied. The warranty plan is pretty good because it'll help me out a lot on my car if I’ll get some problems.
Reviewed April 28, 2021
I found out that my warranty on my 2006 Buick Rendezvous expired on the 1st of January, so I started looking. I couldn't get ahold of the people that had the original warranty, so I did some research and checked the BBB and Consumer Affairs and Endurance Auto Warranty was who I went with. It had 5 stars. Their rep did a really good job. He answered all my questions. I haven't received my paperwork yet but he said everything on there would be everything my policy didn't cover, not what it did. But I was under the impression I purchased something that would cover just about everything.
Reviewed April 28, 2021
I had a QX56 before and had a different warranty on it. But I didn't have to get a lot done on that car before I sold it. Right now, I have the Wrangler and I got Endurance on it. I got a better deal from them and they were good as far as bringing down the monthly payment. Their reps were also very informative. But they told me that if I have a claim, I need to pay upfront before I put the claim in and I don't want to deal with mechanics or repair shops that I have to pay upfront. I want to be able to put in a claim and pay my deductible. Not pay then have them reimburse me because it takes weeks, sometimes months before I get a reimbursement.
Reviewed April 28, 2021
The agents at Endurance were more willing to work with me budget-wise than anybody else. Their agents don’t try to hard sell stuff with people, especially the elderly, and that’s a biggie. Also, they should not be pushy because as a 65-year-old, I don’t appreciate it. Others were pushy and didn’t care about my budget. It was the easiest process with Endurance. I saw my payment come out and all was good.
Reviewed April 28, 2021
The reps were courteous and answered all my questions. I don’t think they'd cover everything I thought they would. However, it protects my investment, so it's really valuable. If you blow an engine or a transmission, it can save you a lot of money. I’d recommend Endurance.
Reviewed April 28, 2021
The rep explained to me the good things and the right way. It was good. That's why I got an Endurance plan for my 2011 BMW.
Reviewed April 27, 2021
They sold me on it and they told me all the bells and whistles. Then later, I looked at reviews and a lot of people said that you had to fight tooth and nail for a claim to get them to do anything. The way that the contract is written out, compared to what they're telling me, there are all these caveats. There are 20 pages of, "We'll pay for this only if this..." There's only a limited amount of things that are actually within each part that they actually cover. It seems like an overpriced thing. The sign-up with Endurance was good though. If they would have been more clear on what it exactly covers, it'd have been beneficial.
Reviewed April 27, 2021
I'm not too savvy with vehicles and the rep let me talk it over with my dad. He was awesome. The payment is $99 a month and that seemed reasonable for me. If I talk to family or friends, I will definitely refer them to Endurance.
Reviewed April 27, 2021
Endurance came up with good marks in my internet search and at the Better Business Bureau. Their price was pretty close to other companies but I liked their customer service. It was better and their reps did pretty well. I also liked their thoroughness as well as their knowledge of the product and how it applied directly to myself. And they answered all my questions.
Reviewed April 27, 2021
Endurance was the first to give me a call back. I couldn't take the call so they left a voicemail. I called back on a follow up. They gave me a good price, and then I took it. The original person I spoke to, the one that left me the voicemail, wasn't available when I called them. But whoever took the call was super cool. He went very deeply into the ins and outs and the different policies that were available. He understood that I was looking for specific coverage that was a little less, but of course, the top quality one that Endurance offered. So, he explained it to me. Seemed like a fair deal. Pricing wasn't exactly what I was looking into.
He was able to transfer me over to whoever person it was, manager or a second level. And he was able to get it down to where I was more comfortable with the deal. And got it. He sold me on the product. Both of them as a team were great. I stumbled a couple of times regarding getting some documents in. But I understand that it was also a busy weekend, so it's perfectly fine. But as far as the experience on getting the policy and getting everything explained to me and getting it done, everything was great. Endurance is a good company that can back you up on it. More power to them.
Reviewed April 27, 2021
I had CarShield, and when I was getting my car towed by them, the gentleman who works for the tow truck company told me that they were a bad company. I said, “Well, if they're not that good, who do you think?” He told me that he used Endurance and that the things that I was going through with CarShield, he said, “I never went through them. I never had a problem.” Having an auto warranty is important and when you're getting one and someone is selling it to you, they need to be upfront with everything.
With Endurance, the rep answered questions. I even asked him if he knew of anyone personally that used the company, and he said yes. However, he also said the materials come in the mail, but I never got them. The strangest thing is when I went back to try to find stuff, it came through email. The hardcopy would have been nice for me to have to read up on before I got this. Apart from that, setting up payments was easy. I like the fact that I'm able to split the first payment. The rep said, “As long as you pay this by that date.“ It was good because a lot of people don't do that, especially during the waiting period, because a lot of people don't have it.
Reviewed April 27, 2021
Having an extended coverage will save me time and effort as far as monetary if something were to breakdown on the car because of its high mileage. I already experienced one of the other companies. I had one that was financed through the auto dealership, and it didn’t cover everything. I was gonna utilize Carmax, but it didn't cover everything. You have to pay up a $150 fee. Then, it covers some of the parts but not some of the major components. Endurance covers almost all of the components, and it’s only $100 deductible.
The customer service at Endurance explained the coverage real well, and they were very courteous and professional. You could tell they were trained. They were proficient at their job as well. Endurance told me that once I take the car to the dealership, they will handle everything. I wouldn’t even have to talk to the dealership. When they go in over the major parts that they found to be needing maintenance, they would do all the talking necessary. And then, they told me if I get stranded on the highway, they would automatically have a hotel and everything squared away for you. So, that would be good for me and my wife when we travel.
Reviewed April 27, 2021
Endurance Auto Warranty seemed like the best one to go with. I liked what it covered under the hood. Progressive and the other places were a little bit overpriced and they didn't cover what Endurance had. At that time being, I was having a little bit of engine problems and stuff under my hood and Endurance really helped me out with it. Everything they covered was right up my alley at the time. The representative made all aspects of the coverage crystal clear. Also, their website was very easy to use. I'll recommend Endurance if you're looking for something that's reliable.
Reviewed April 27, 2021
Endurance gave me a bumper to bumper coverage while other places didn't cover anything electrical. Endurance also threw in seals and gaskets, and we all know those things eventually fail. A couple of places had better prices, but they didn’t cover as much and I'll pay a little more to get better coverage. Aside from that, Endurance's reps seemed to answer all my questions efficiently and in a timely manner.
Reviewed April 26, 2021
I had been paying someone else for a warranty for my car, but I found out that Nissan doesn't use them. So, I had to find somebody that Nissan does use. I saw a commercial concerning Endurance. I found out that they do use Endurance. The salesperson waver professional. I liked what I heard. The purchase process was quick. I didn't know if I wanted it that quick, but I needed to do something in case something happened. I feel kind of rushed. I did get a letter in the mail saying that there was gonna be an increase in payments.
Reviewed April 26, 2021
The first representative that I talked to was awesome, very polite. It was also a quick process and it was exactly what he said. I had to put that $300 and some deposit down, or I could make payments on it. I just wanted to get it done, so I put down the total amount. It went fantastic. Endurance's coverage was better than the other one I looked at. It was more bumper-to-bumper coverage for just a few dollars’ difference, so I chose them. However, I got a letter in the mail this last week stating that if I didn't respond by April 22nd, my rates were gonna go up. I was not happy about that.
The girl I called and spoke to wasn't very friendly. She told me it was a letter to get people to call them for price quotes. I said, “Well, it's got an ID number on here,” and she said that was a bogus ID number. That wasn't even my ID number. I said, “Well, that's not cool.” Because I haven't received my plastic card from them yet, I asked what my ID number is and she gave it to me. I told her that it's very irritating to be sent out a letter like that, and it’s not even factual. I haven't even made my first payment then.
I talked to the girl two or three days ago and I said, “I just don't understand how you can send me a letter telling me you're gonna cancel my service when I haven't even had it a month.” She goes, “Like I told you, it's just an advertisement.” I told her, “It better be an advertisement. And I’d better not see my rates increase or I'm gonna turn you into the BBB.” I checked my checking account last night, and my $90 payment was pulled out on the 29th. It went through like it's supposed to.
Reviewed April 26, 2021
The rep from Endurance was agreeable. I was satisfied with the plans and I ended up getting a full coverage.
Reviewed April 25, 2021
The rep wanted to make the deal right then and there and didn’t give us a chance to look the policy over. But besides that, the package was good for us. It’s 100,000 miles priced at $208 until year number two then they'll have to pay after that.
Reviewed April 25, 2021
There were some good reviews on Endurance. It says they’ve covered what they said they would cover. The only thing was my emission was not covered, but I upped my package now. I had a huge repair and they covered it. That was worth it with the years of time that I've been paying for it. It paid for itself for that repair. Go for Endurance.
Reviewed April 25, 2021
The reps were really nice. The policy covers the transmission, the motor and the air conditioner. It also covers the front end if it goes out. But I haven't seen the actual policy yet.
Reviewed April 24, 2021
Endurance had more coverage than when I was looking at CarShield. I had signed up with them and cancelled it then signed up with Endurance. None of them provides bumper-to-bumper coverage but Endurance does cover more. However, the first payment was twice the normal and I don’t understand that. It’s like 200 then it's 100 a month. I talked to CarShield and a couple more, and nobody else did that. My wife and I talked about whether I’d cancel and I forgot to do it so I'm just gonna give it a try.
Reviewed April 24, 2021
They informed me pretty good and everything about what all was covered. My experience was pretty easy and they were very well informed about what the coverage was and could tell you what the coverage was. The rep also said a few things that I didn't even ask. He was pretty up to date on what the part was and what it was for.
Reviewed April 24, 2021
They are very helpful! When I was having trouble making ends meet, Endurance worked with me to help me out of bind I was in after being laid off from my job! That way I wouldn't have to get rid of it. The woman I spoke to was very nice and very understanding!
Reviewed April 23, 2021
I canceled Endurance a couple of days after signing up. After doing a bunch of reviews on the company, there were way too many people who were complaining about the fact that when they did have a claim, Endurance would not pay for it. I had that experience with a different extended warranty company so I'm always super sensitive to that.
A lot of times, the reps will do a whole list of things that are covered and they will tell you what's not covered as well. The issue is if they tell you what's not covered, they'll say something like, "Anything caused by water damage, we don't cover. But if your transmission goes out, we'll cover it." Those are two conflicting statements. From my research, what I found is that if the transmission does go out, you'd think it's going to be covered. But then they'll say, "It's from water damage. If you look here, there's a little rough spot so we know it's from water." The problem is the language is so vague that it leaves a lot of loopholes for them to not cover anything. On top of that, they have an arbitration clause. The arbitration clause is also with arbitrators that they pick and you pick, then they pick a third-party. If you read through the fine print, everything is one-sided to them which they don't really tell you about.
Reviewed April 23, 2021
I was able to get a plan that pretty much covers everything on my car for a relatively cheap rate. I'm very satisfied. Everything seems to be going good.
Reviewed April 23, 2021
I love Endurance because they are there when you need them for break downs and all you have to pay is 100 dollars and they pay the rest. So you don't have to worry about repair bills. Just keep your car in good shape and leave the worry to endurance.
Reviewed April 22, 2021
Purchased the extended warranty nearly two years ago and pay monthly. I chose Endurance based on prior reviews and the claims of "premier" coverage and "choose any repair shop". I didn't go cheap. My car is a 2014 Premium Cadillac CTS with just 64k miles. So far mostly minor things but two weeks ago a rather sudden and dangerous issue with leaking brakes on the front of my car. I went straight to my dealership and they diagnosed the issue and contacted Endurance on my behalf. Of the $1,100 repair (parts and labor) Endurance agreed to pay just over $600. I had no choice but to get the repair done and went out of pocket for the difference.
Today I called to question Endurance on why they paid barely half of the repair. They told me they didn't agree with the hourly rate for labor. They allowed $123 per hour and the dealership was $180. I am in the Dallas area and there is no way that artificially low hourly rate works for certified mechanics at a dealer. So don't buy the "go to any repair shop" story. If you go specialists you'll get stuck with a sizeable chunk of the bill.
Reviewed April 22, 2021
The most positive point of Endurance was the affordability as far as the payment plan and the deductible. Also, one of the biggest strong points was the service agreement. It's like a maintenance package that is pushed on the warranty. Not only is it very sensible that you want to prevent the damage to the vehicle by providing a maintenance agreement on it, it's a great peace of mind. It kind of offsets the expense of buying the warranty.
The original agent that I talked to was very informative and I was real happy. She kind of really guided me into making the decision to acquire Endurance when I did finalize the purchase. After I talked to her, she gave me her name and most of the contact information, but the two calls after that was with two different agents. They kind of gave me a little bit different information and they were not as reassuring. It seemed like they were a little bit careless about trying to please me and to fulfill my needs or my concerns. But the third agent kind of understood that I was comfortable with the first agent I talked to and somehow got me in contact with her. So she got back to me and that was where I closed the contract with Endurance. She said that she was really sorry that they told me something a little bit different. She requoted the policy, and on that fourth call, I felt like I did in the initial call. She was really well-informed of the policy and everything that they offer.
I have considered buying a second vehicle and I'm 99% sure I'm gonna buy another warranty package for this vehicle from Endurance because I'm so happy. We are so comfortable with it. It really gave me a peace of mind to even look for another used vehicle. The product that they have is awesome. The maintenance package that comes along with it is a peace of mind, and reassurance that they are not out there to just make the money off the warranty package. They really want to prevent the vehicle from breaking down, which is the number one point of anything.
Reviewed April 22, 2021
The rep did a good job. I didn't have the vehicle with me at the time when I purchased the coverage. It was not where I could go and get some information for him. Still, I got quoted an insurance that was best fit for me and then after the first two weeks, they switched me to a different one. I was very happy. The rep was knowledgeable. He explained to me about the benefits of having that and the good thing was the price I got. It was the new, better plan and it was at the same price. Purchasing it was convenient as well, because going to the dealership, you sit there for a while. Here, they just explained to me what I needed and it took less than 20 minutes. I know everybody has different plans, depending on what vehicle people have, but I definitely would tell friends to give Endurance a call and see what options they have.
Reviewed April 22, 2021
I just bought this warranted and have not started to use yet, but from what I see this company is the best. They off money for oil change, tire rotation three times per year which is awesome. Can't wait to start using.
Reviewed April 21, 2021
Endurance has better coverage than other providers and it was a little bit more expensive but I can get bumper-to-bumper coverage. The only complaint I had was they told me I would get $250 in gift cards for signing up and they sent me a website for that. But it only pays for a portion of each gift card. Let’s say I wanted to order a $50 gift card to Applebee's, it might cover $10 of it and then I have to pay the rest. I felt that was a little misleading. It's a nice sentiment but I'm not going to use it for anything because this is stuff that I wouldn't buy anyway.
Reviewed April 21, 2021
I have never been upset with a company before. I understand companies are about making money but they should not be about ripping off clients. Not only have I been ripped off by Endurance I have received the worse overall service. I received more respect while deployed to Iraq than by this company from people who wanted to hurt me. Only person who has been consistent Peter ** who sold me the policy. And I guess the salesperson would be a the best of the company. I took my car in for an oil change and inspection before taking a road trip to see my brother who is deploying. Vehicle was dropped off on 4/8/2021. Claim was called in the 4/9/2021. Was told it would be 24 to 48 hours for someone to look at car. Someone showed up on 4/12/21 to do the inspection.
I called every day and so did shop and was told not yet. So I left on trip on 4/15/21 and had to rent a car because the shop had not received a claim approval which means I could not use the rental part of my contract. So fine. I paid out of pocket for rental with hopes an approval would be made while gone. I get back on Monday and still no approval. So shop is now threatening to remove my truck because it is costing them money every day truck is in their shop sitting on a lift and they cannot have any new cars come in which I completely understand.
So after calling on 4/20/21 and someone finally calling the person reviewing my claim that mind you according to her had not even been sent in for review. So again with no update to me, I call Endurance again and told my claim is denied because mind you a part on a 2013 Dodge Ram had rust on it. Not corrosion just rust on a part on a 8 year old truck that had 130,000 miles when they allowed me to get the policy. So I call the mechanic and he stated there was some minor rust on the outside but had absolutely nothing to do with the part going bad. It was just something that happens the same with wear and covered by warranty. He stated the person who came and looked at the truck said nothing about rust or corrosion when they did the inspection.
Mechanic also said he attempted to call back twice and was on hold for 45 minutes and then an hour and 10 minutes. So now I have been without a car for two weeks and a denied claim for rust being on a part of many that need to be fixed that have actually no impact on the cause of failure. This is why people cannot trust anything or anyone because it's not about making sure the client is cared for. It's about how can I get out of covering what this person is paying for. This is horrible service and I will do everything in my power to make sure people know how bad this company is.
Reviewed April 21, 2021
Endurance told me that they do certain stuff, like the key fobs. They cover everything. So they told me to pay them money, which I did. They said they will send me some cards in the mail and that I will be covered after 30 days. But I haven’t heard a word since. I’ve been calling their number. I got customer service and they did the report and then hang up on me. I called back again and had the same scenario. It said, “Hold on. We’re connecting you.” Then I wait and it hangs up.
Reviewed April 21, 2021
Endurance was listed online as one of the best providers so I went with them. I received my policy in the mail quickly.
Reviewed April 21, 2021
I'd seen what Endurance offered. I filled it out on the internet, clicked on it, looked through it, then I called. The person said they would cover my truck, so I just stuck with it. Everything was what he said and he explained it really well. It was what I was looking for. With a vehicle with a little bit more miles than most cars, and they're covering it, it’s a pretty good deal.
Reviewed April 20, 2021
I looked online and it showed what Endurance was rated at and they'd walk the whole talk. Whoever the salesman was, he got me on the pitch and the coverages and the different packages he had. Then he allowed me to even add a second car. The only thing is that I gave them the wrong card and I've seen that they kept trying to charge it. I was trying to fix that mistake on my end and I couldn't get in contact with nobody. The only person that I could get in contact was the lady. She would call me and I would ask her if anyone could call me back. Communication definitely needs some work. But when I get them on the line, it’s great.
Reviewed April 20, 2021
I looked over and Endurance sounded best for us. I like the security of having a warranty. Things always seem to happen at the wrong time, so if something happens, I know I will be covered.
Reviewed April 20, 2021
I was going to go back to the dealer and get the extended warranty, but it was pretty pricey. So I looked into Endurance and I like the other benefits you get, whether if it's just standard maintenance. That was the selling point, like how they contribute to like oil changes. It was easy to purchase the warranty and I had a very good interaction with the representative.
Reviewed April 20, 2021
I liked Endurance's offer and I moved forward with them. It equated up to my previous coverage, and I was happy with it. Their rep sold me on the first try. He did pretty good. He helped me out a lot, so I was pleased. Endurance should keep up the good work.
Reviewed April 19, 2021
My father has Endurance and based on his recommendation, I also got the warranty. Also, my car is getting older so I thought it would be a good idea to put it on the warranty. Plus, there was no longer coverage under the dealership warranty. Signing up was quite pleasant. The customer service I received was good. Their rep was really personable. The package that she offered sounded good. It felt like I couldn't lose. Outside of the powertrain, they offer other benefits like the key fobs if I get stranded out on the road. It was more protection.
On the signup process, the change over that you have to speak to a supervisor could improve. That extra step needs to go away. I kind of dropped the call and got disconnected, and then it took us a week later to reconnect. They could handle it all in one call without changing over to another person. They also really need to improve on their rewards program. I got somebody else to sign up the same day I did, and that was kind of weak. It sounds like it's good, but they could improve on it.
Reviewed April 19, 2021
I got Endurance when I bought my Volkswagen car. The dealership offered it. The representative told me what it was, but he didn’t go into detail about what it covered. Having it is valuable just in case anything goes wrong with the car.
Reviewed April 19, 2021
Endurance was the first one I talked to and I just went with them. They cover a lot on the vehicle. They also get a lot of good service. The representative was nice and we did the application over the phone.
Reviewed April 19, 2021
When I called, I signed up with whoever I was talking to. They kind of did almost all the work for me. So it was pretty simple. The rep was very polite and professional. It was very pleasant to be able to speak to someone that will actually give you the breakdown of what's insured and what your policy holds. I was asking a lot of questions and they answered very well.
Reviewed April 18, 2021
So far my experience with Enduance has not been as stress-free as I it had been verbally told to me by customer service and the sales rep that called and sold me the warranty. I also checked as much as possible about this company. Honestly I was dead set against extended auto warranties. And it's looking like reasons I really didnt want to get involved is turning out to be a fact. I have had warranty since 12 -15-20 as of 4-19-21 is 1st time trying to put it to much needed work. I have been without my car since Thursday last week. Place where I took it told me on Saturday 2 days after I dropped it there at 8am and still no word from claims with Endurance. It's also the weekend. Oh that's right. The company has no hours on weekends.
So on Monday will be 5 days no car and nothing I can do but I should of been getting a rental at least. That is what my warranty is to consist of, but I can't get the help I need not even with the claims dept. That is a very important issue that needs to be addressed. When they call you and want you to take the step and trust that this auto warranty thing isnt a big fat lie and waste of my money lord knows I can't afford to just give them $87 a month to go thru this and who knows? I feel awful about this. I also had a very hard time finding a repair shop that would accept it so I had to ask Endurance who they have. I had a choice of 3 repair shops to pick from and the 1 I picked for far from where I am.
If anyone reads this before you get involved and have spent monthly payments as I and feel you at least would like to feel that you want to get where you are even with money paid make sure you ask them who they have that accepts the warranty and make sure you get car in on a Monday or Saturday so you can deal with claims or repair place can so if you need a rental or it's ok and you dont need your car till fixed and the claims dept oks and pays. I have read where people say they are waiting weeks for Endurance to pay.
Reviewed April 18, 2021
I did the application on the phone and I had some difficulty but I'm very satisfied with my initial experience.
Reviewed April 18, 2021
I went online and Endurance came up as one of the Best Top 10. The mileage and all was great on it. The only thing that I haven't gotten yet is the $500 gift card that they were supposed to send.
Reviewed April 18, 2021
In January, one of the reps had called me and he was willing to work with me. I absolutely liked him because he talked pleasant. He was so nice. We talked about the Bible a little bit. It was just sweet. But I told him right then that I just have moved down here and I haven't found a job. I had to get my money at first. So when I did, I gave them a call back, but it wasn't the same person that called me the first time. But he wasn't too bad. Maybe his day wasn't going as well. Hhe still kinda talked with respect. He talked to me about my warranty, and what I have to do with my car. He said I have to wait to put a claim in. He was good. He offered me just one plan and it sounded good. I told him that I could afford it monthly and he asked if I was sure because he can call me back and that he can try to give me another discount. But I was fine with it already.
Reviewed April 18, 2021
I liked the payment plan that Endurance had set up. In one of the companies that I went to, you had to pay all cash. The other one I went to only take it when you're purchasing a car. I couldn't renew the one I had already.
Reviewed April 17, 2021
I called CarShield and it freaked me out because I asked the guy a question and he still kept talking. It was just weird. He was definitely scripted and it sounded like he was completely a computer. He kept saying the same things over and I didn't feel comfortable about it. So, then I entered my information in on something else online, which I regretted doing. But then the guy from Endurance called me. He took his time to explain everything and he answered questions. He had a very well speech and it was easy to understand them. It was good after I talked to him because it made me feel reassured. We did a little research on the company and read the reviews. I got the Plus policy. It covers the motor, the transmission, then a couple of oil changes, and an alignment if it needs to be done once a year because my car is a high-mileage vehicle.
Reviewed April 17, 2021
Endurance has the best warranty. The rep was very experienced and knowledgeable.
Reviewed April 17, 2021
When I contacted them, I had my mind pretty much made up that I would go with them. I got an email that said that the payment was gonna be automatic and I didn't remember, but I'm okay with it.
Reviewed April 17, 2021
I talked to a lady from Endurance and she explained everything to me and we got the numbers right. Then, I called back the next day, I spoke with a gentleman, and I purchased a policy. Both of the reps were nice.
Reviewed April 16, 2021
I love the guy I'm working with. He was really good to me. He took care of me. He went the extra mile. I'm going to even get money for oil changes. I am totally satisfied.
Reviewed April 16, 2021
Endurance had the highest rating for most of the company. The sign-up process was pretty easy. I got the most expensive policy and it covers almost everything.
Reviewed April 16, 2021
I spoke with high-pressure salespeople for my Endurance warranty. The coverage was fine but it was expensive. It was probably 35 to 40% higher than other warranties. I went with a competitor after the initial 30 days.
Reviewed April 16, 2021
The ratings Endurance had were better than the other ones we had found. We went with them and the reps did good. They answered all the questions we asked and gave us different quotes of what we were looking for.
Reviewed April 15, 2021
The rep gave me a lot of information about everything. Everything worked out.
Reviewed April 15, 2021
I did some Google research as to who had the best coverage for an extended warranty and did a few inquiries. Endurance was the first one to call back to me and knew how to bring a deal. The guy was very professional, knowledgeable, and was not a pushy salesperson, and it was appreciated. He said something about me getting a letter with a bunch of coupons, but I don't know if that's all digital coupons, and I haven't set up my log yet. Overall, Endurance exceeded my expectations.
Reviewed April 15, 2021
I like how Endurance takes care of things. The rep told me I'd pay for everything upfront so he did his job.
Reviewed April 15, 2021
American-made cars always break down more than foreign cars. I got Endurance and customer service was smooth and straightforward. They were pretty helpful.


