Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,959,469 reviews on ConsumerAffairs are verified.
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Reviewed July 22, 2023
So far, my experience with Endurance has been good. I haven't had any problems. The sales rep was great. Had the best customer service. He was helpful. He didn't fail to mention anything. He covered everything that was in the policy. Everything that wasn't covered, he mentioned. He was really nice to talk to. The coverage is also good. It's better than the dealership. It was also easy to get around their website.
Hi, Nathan. We’re so happy to hear you had a great experience with our customer service team! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
- The Endurance Team
Reviewed July 22, 2023
Endurance was a little cheaper than CarShield. I also like that it covers the front end of the car where CarShield doesn't. When I reached out, the process went very smoothly. The rep was very helpful. I asked what they covered and how they do their service. So far, so good.
Hello, Erical! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!
- The Endurance Team
Reviewed July 22, 2023
The overall standards of Endurance were better than other companies. Signing up with them was simple and straightforward. The rep went through the process pretty well then he sent me an email with all of the information. Endurance also offers a hotel if your car is getting worked on and a rental car, too.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed July 22, 2023
The signup process with Endurance was okay. I got 200,000 miles or five years. It's pretty much the best coverage you can get. I also like that I could go anywhere I wanted to and the payments were handled by them solely. The only thing I was a little surprised about was the method of payment. At first, I wasn't sure what I was dealing with. Finally had to read it a little bit more. I forgot what company it was that we went through, but that wasn't explained too well. But I'm satisfied with Endurance.
Hi, James. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone, we'll be sure to share this with our customer experience team.
- The Endurance Team
Reviewed July 22, 2023
I was on Google and I had another warranty a couple of times and it didn't have good results. Someone said that Endurance was the best. At the time, they weren't in Washington. Then I heard it is available in Washington. That time, my grandson was getting a used car, so I went with Endurance. Signing up with them was easy. I also called Endurance and asked if they had warranties for motor homes. But they said no.
Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a customer for many years to come.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed July 22, 2023
Once I read the contract with Endurance, it met what I needed.
Thanks for the stellar rating, Gerald! We look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed July 22, 2023
It's easy to do business with Endurance. But I would like to have a paperwork or an email that has full explanation of things and I never got any of that. I received two emails which said welcome to Endurance but when I opened the emails, they were nothing but another brochure trying to sell me the insurance.
Hi, Stiles. Your feedback is highly appreciated. To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. Sign in using your email address and password (or contract number in all capital letters).
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed July 22, 2023
I’m happy with Endurance. The purchasing experience was positive. But I don't like that when I wanna pay something, their website takes me to another thing that I have to redo something.
Hi, Sharene. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed July 21, 2023
The Endurance guy gave me a price. And he said that the car dealers are usually a lot higher than they are. So, I called my car dealer and they were $800 cheaper than Endurance. My car dealer gave me the better coverage of 125,000 for eight years instead of the seven-year, 80,000, like the Endurance rep would do. So, I called back to cancel the product. He should have done some research and known what the cost was. He had to hurry up and backtrack when he found out I would cancel the order because my dealership gave me at $800 cheaper. So, he knew he had to do better than that. The reps need more education. They need to know what's going on. He told me something that I thought was good. And come to find out, it was crap.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed July 21, 2023
Endurance Auto Warranty's rep was very kind. He told me all the things that I needed. The sign-up process is good. Also, they gave me three free oil changes.
Hi, Timothy. We appreciate the kind words and are glad we could provide you with a positive experience! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed July 21, 2023
The rep informed me of everything I needed. I like the roadside assistance that we have 'cause anything can happen with older model cars. I also like how if anything happens to my car, I can go to any certified mechanics.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed July 21, 2023
My experience both times with Endurance with was amazing to the fact that I wanted to get two policies for both of my cars. So, I wound up getting two. The cost was reasonable and affordable, and that's important.
Hi, Timothey. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!
- The Endurance Team
Reviewed July 21, 2023
Endurance Auto Warranty's customer service was good and they were nice people.
Thank you for the review, Elba. it sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your review.
Thank you,- The Endurance Team
Reviewed July 21, 2023
Signing up was easy. I could have gone up the scale in terms of the items which would be covered but what the rep offered me was pretty much what I had prior to my expiration of my automobile warranty. But I'm an old school paper man who keeps records of all my bills. When I send my check, I'd like to receive a copy of what I sent and the statement that I received.
Hi, Harold. Thank you for leaving us a review. Please contact our team at feedback@endurancedirect.com or 1-866-432-4443 and they will be more than happy to assist you with your payment.
Thank you,- The Endurance Team
Reviewed July 21, 2023
Endurance Auto Warranty's rep explained everything to me very detailed. We had a 20-minute conversation, and she said, "We're all set. I'll send you an email to you about everything you have. And go ahead and download our app so you can have your membership in hand." It was quick and easy. Our transmission cost $3,400, so I'd rather pay $100 than pay $3,400. Whatever the amount is, Endurance will cover that. I referred a friend, because he said he needed that for his coverage because he doesn't think he has a warranty on his car. I told him everything Endurance covered, and he said, "Okay, I'm gonna set one up."
Thank you for leaving us a rating, Taveon. We're happy to hear you had a great experience with our team when signing up!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed July 21, 2023
The customer service was well and the reps did good. Everything went like I thought it would with purchasing the warranty from Endurance except I haven't received any information. And I was wondering when I was gonna receive that. The cost and the coverage seem to be good too. But I would like to read what I'm paying for so that I can have a better understanding if I have to use it and when.
Hi, Orrin. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us.
To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. Sign in using your email address and password (or contract number in all capital letters).
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed July 21, 2023
The lady that I had explained everything to me. But once I got off the phone with her, I heard zero. I thought they would send a copy of the policy in the mail. They sent me an email, but I told the lady, "If you're gonna sign up for something, I want to see the actual policy." I wanted my stuff in writing. But I haven't got documents. Also, I should have got the policy cheaper. I'm thinking about calling Endurance Auto Warranty, just erasing that. I need to call them and see what's going on. But I might get transferred when I call.
Hi, Willie. Please send us an email at feedback@endurancedirect.com and our team will be more than happy to assist you.
Thank you,- The Endurance Team
Reviewed July 21, 2023
Purchasing the coverage from Endurance Auto Warranty was easy. I just had to do an e-sign online, and make my first payment. The person I talked to on the phone was cool and knowledgeable, and worked with me in trying to find the right package and price. I got the full package. And if anything major blows out, like my engine, the turbos, or the drivetrain, they would get covered. I also got the maintenance package. So, I get the oil changes and roadside assistance if anything happens on the road.
Hi, Christopher. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed July 21, 2023
The rep was knowledgeable. He went down a laundry list of different types of coverage I could buy. I ended up taking their best offer. Everything was smooth. I probably overpaid. But if something goes wrong, I don't want to deal with it.
Hi, Craig. We are delighted that you had a great experience with us. Thank you for taking the time to leave us a rating!
- The Endurance Team
Reviewed July 21, 2023
I like Endurance. Customer service is great. Also, the pricing is amazing considering the other options around for the third party extended warranty.
Jorge, we're happy to see that you had a 5-Star experience! We’re here for you anytime.
- The Endurance Team
Reviewed July 21, 2023
The customer service was very good. They told me everything I wanted to know and should know. The policy with Endurance was expensive but they wanted me to use it for anything that I needed done to the car. From getting an oil change to having my brakes checked or to get tires. The warranty seems like it covers everything.
Hi, Paul. We are thrilled to learn that you had a positive experience with us!
- The Endurance Team
Reviewed July 21, 2023
Signing up was great. I got bumper-to-bumper coverage. The dealership said they preferred Endurance so I called back CarShield and cancelled. Endurance does what they said they were gonna do where some of CarShield's customers were complaining about things that they were supposed to cover and did not. Their coverage was a little cheaper but Endurance's price is fine.
Hi, Melissa. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed July 21, 2023
Working with the rep was okay. He did a good sales pitch and had good level of knowledge. They got my payment but I haven't received any of my paperwork as of yet. Other than that, I would refer Endurance.
Hi, Deanna. Thanks so much for taking the time to write us a review!
- The Endurance Team
Reviewed July 21, 2023
Read every last little bit of the policy before signing. I was denied a $10,000 repair because I didn't pay a $250 "modification" fee up front because my tires were 1/2 inch larger than stock. No one discussed this with me when I signed up. Now I am having to pay out of pocket $10,000 for a new transmission and oil cooler when I thought I had a warranty. Robbers.
We are sorry to hear about your negative experience. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed July 21, 2023
Signing up for Endurance was easy as there wasn't any runaround. The rep who helped me was good and I would tell my friends to buy a warranty from them.
Russell, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed July 20, 2023
I made some phone calls to companies and I felt like I got bigger bang for the buck with Endurance. Their premiums are a little bit higher than what the other ones were but it seemed like I was getting better coverage. Also, during sign up, the reps were helpful and answered my questions.
Thanks for the stellar rating, Michael!
- The Endurance Team
Reviewed July 20, 2023
I bought a 2017 truck and the dealership wanted way too much for a warranty. Another dealership told me Endurance was a good company to go with and they're about the only ones that they would accept. I reached out and my experience was excellent. Endurance was friendly and knowledgeable and they cover all the major components.
Thank you so much for rating us so highly, David!
- The Endurance Team
Reviewed July 20, 2023
Everybody that I talked to said that Endurance takes care of business. I've got the best plan they had and it was easy to purchase.
Thank you so much for rating us so highly, Glen!
- The Endurance Team
Reviewed July 20, 2023
I dealt with two representatives at Endurance. The first representative was trying to sell me the highest package deal that they had. But the second representative ended up giving me a better deal that was cheaper. With the first representative, he was saying I would get discounts to get my brakes and other services done. But the second representative told me to pay extra for that would be a waste of money.
Hi, Asata. Your feedback is highly appreciated. Thank you so much for the review!
- The Endurance Team
Reviewed July 20, 2023
Signing up with Endurance was fairly easy as far as everything I was looking for, coverage-wise.
Hi, Alvin. Thank you so much for leaving us a stellar review!
- The Endurance Team
Reviewed July 20, 2023
My air conditioning wasn't working and I needed the Freon recharged. I also needed a new drive belt. None of it was in my particular policy with Endurance. But overall, I've had a good experience with them. The people are wonderful and lovely and hopefully next time, whatever work I need done is partially covered. The cost seemed very fair. I just have to see what they will cover in real time. I thought the AC would be covered and it wasn't. So, I must have misunderstood the rep when he said something. But overall, it seems like a fair package deal. The customer service was good and the rest that I had was fantastic. Endurance should keep up the great work and good luck to them.
Hi, Bianca. Thank you so much for leaving us a stellar rating!
- The Endurance Team
Reviewed July 20, 2023
This company will try and find a loophole to not pay. They denied my claim for their screw-up and for not clarifying the mileage on my contract. They also will not cancel like the contract says they are supposed to do if there is an inaccuracy. Paying for a policy that does not work. Plenty of other companies out there. I suggest use one of them.
Hi Jeremy, thank you for your feedback. We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Thank you,- The Endurance Team
Reviewed July 20, 2023
Signing up with Endurance was easy. I did everything over the phone. The rep explained to me everything they covered and the pricing too. I got the full powertrain coverage. I'm very satisfied with the way he explained everything. He did a thorough job of it. I would recommend Endurance. I also used their app to check and see if my bill is good. I have it automatically come out of my account, but I still look in there to see it.
Reviewed July 20, 2023
I bought the car two months ago and I had a 30-day, 1000 miles warranty from the dealership. They told me to get an extended warranty, so I got one through Endurance. You gotta drive the 30 days, 1000 miles grace period and I did that. I brought the car to the dealership and they told me Endurance wouldn't pay for it. They said it's a pre-existing condition. I called them and talked to someone, and the lady hung up the phone on me. I paid 40 Benjamins for this truck. They want me to put 13 Bens and I only had it for two months. The warranty company said I gotta pay that. I wouldn't recommend them and I'd recommend to get somebody else. I'm trying to find another one now.
Hi Kenny, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed July 20, 2023
Endurance is straightforward. I gave them the VIN of the car and the mileage, and they gave me a price. The price was good so I stayed with them. They went into great detail about the policy and emailed me a copy. They threw a few things in with tires, etc. The price is a little bit more expensive than one of them, but it covered more.
Reviewed July 20, 2023
The person that I talked to was helpful. Everything was explained well. The coverage is good.
Reviewed July 20, 2023
Signing up with Endurance took 15 minutes. It was painless. I wanted a better coverage, but because of the miles, I couldn't get the Cadillac coverage.
Reviewed July 20, 2023
The reps at Endurance explained everything well to me. They were transparent. I wasn't kept in the dark about anything. I understood everything that went on. The policy is comprehensive. It covers everything that you need on your car except for certain items that wear and tear like brake pads. I had a question regarding a letter about an increase and they told me, no, that wasn't for me.
Reviewed July 20, 2023
Everything was explained perfectly. I was sold as soon as I was explained everything. But when I tried to put in a claim for the first time, Endurance denied the claim. I didn't know that my vehicle had an electrical issue. They denied it because they said it was ongoing. This happened before I got the warranty but I'm not sure how they would know that. But the warranty still has certain benefits. If I need a tow, it's free. They also gave me a rundown on how it should work for the next time if something ever happens to my vehicle.
Reviewed July 19, 2023
Signing up was really easy. They did what they said they were gonna do and gave me all the information I needed. There is a 1 months or 1,000 mile waiting period, which I can understand. The warranty covers almost everything except for normal maintenance, oil changes, gasket bearings, electrical and all that. The warranty gives my wife and I peace of mind. Endurance is a bit more expensive but it covers more.
Reviewed July 19, 2023
Endurance Auto Warranty will cover the car. My experience has always been good every time. I got the best policy. So, it has a bit of everything.
Reviewed July 19, 2023
Endurance Auto Warranty's rep was great. The first time I talked to him, he gave me all the information that I needed. He even gave me a follow up call that same evening because I was at work so I couldn't talk. So, we talked some more afterwards. I still was in the thinking stages, and I couldn't cancel with the other one yet, so he called me back the next day and I told him my situation. And he said, “I'll call you back or just call us whenever you're ready.” And he took care of everything once I was ready to.
Reviewed July 19, 2023
It would be nice if Endurance Auto Warranty had some type of pricing in front. Because I was under the impression that I had to come up with everything up front. But there were a lot of good reviews that I saw there of it. So, I called and talked to somebody. And boom, it was a done deal. I dealt with two reps. The first day, I talked to a lady. She was pushy. She wanted me to jump but I gotta sleep on stuff. She was nice. But it was fast for me. So, I called them back the next day, spoke to a guy. He was first class. He seemed very knowledgeable about vehicles, understood what I may have issues with. He answered all my questions. Endurance offered the financing. So, I wouldn't drop a couple thousand at one time. And sounded good to me. It was over $3,000, but they offer a payment plan that I didn't know. So, it cost me 100 bucks a month. They said as long as I keep a positive balance towards it, it's good.
Two months after I bought the warranty, the transmission went out. I went to a place here to where I work. The only issue I had is, it took two and a half weeks to get done. It made me very glad I bought the warranty. It was painless. Endurance honored my claim quickly. I was concerned about two months in, they would fight and say it was pre-existing. But they never blinked. The adjuster went to the shop and looked at my truck. And that was it. So, I'm extremely satisfied.
Reviewed July 19, 2023
The people were very helpful with the sign up. They explained the coverage very well. When I called and asked them some questions, they didn't hesitate to answer.
Reviewed July 19, 2023
Signing up was wonderful. The rep was very nice and he did pretty well. I always encourage getting Endurance. I tell my friends, “If you don't have an extended warranty, go through Endurance. Get your extended warranty.". It's so helpful.
Reviewed July 19, 2023
My rep was very helpful and she gave me all the answers that I needed. Signing up went very quickly. The policy covered everything I was looking for.
Reviewed July 19, 2023
As I received a total loss from my insurance company and under my warranty policy I was to receive $1,000 total reimbursement of the plan that was on which was the best plan that they have. From May 2023 until now July 19th 2023 I still haven't received my reimbursement payout. I emailed back and forth. Several people was handling my case and one of the people that was handling my case was on vacation. My case didn't get reassigned until they came back off.
I expressed my loss of my parents during this time. Still there was no need from them to rush this because my plans were to use that to go to the funeral and burial but so much for that I would just contact them and every time I contacted them they need it more and more paperwork and I'd never understood that. Would just like to be understood and for someone to look at it from my point of view. And then they also said that they would give me back the payments that I paid after my total loss cuz they kept taking the money out of my account. And I still yet to receive those partial payouts as well.
Reviewed July 19, 2023
I bought a 2014 Dodge. And with a car like that, they weren't offering anything more than a 30-day warranty from the car lot. So, I got a warranty from Endurance. I felt like the sales guy was not so truthful with me. I wanted to call back later on in the day when I had more time to check on other companies, but he said I would lose that $300 discount if I didn't sign up with him then. But signing up was fine. He briefly went over the benefits of it. However, after I had finished going over the policy, I was gonna check to see if they had anything a little on the cheaper side because I'm a single mom and I can't afford huge car repairs if my transmission was to go out or anything like that.
Reviewed July 19, 2023
Everything went well when I bought Endurance. I like their price and the actual package that I was looking for. It was easy to get it and I explained exactly what I needed and the person worked with me to get what I needed.
Reviewed July 19, 2023
The sign-up process at Endurance was okay. The payment plan is good and affordable. But I found out my sunroof is not covered.
Reviewed July 18, 2023
I liked the way the guy talked about Endurance Auto Warranty. However, this policy ain't good. Don't do it because it's too much money. When I get ready to get something done, I gotta pay a $100 deductible. And if I just need the Freon, I gotta pay for that. Why am I paying them for a car coverage extended warranty if I gotta pay all that money out every month?
We appreciate your feedback, Cedric. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed July 18, 2023
I did my research, compared Endurance Auto Warranty with different car insurance coverage. I felt more comfortable going with Endurance because of all that it had and the price. The reps were very friendly, they answered all my questions. They made the process very easy both times because I insured my truck and the young lady also mentioned that if I wanted to insure another vehicle, which is my daughter's, that I could call back and the saving that I could do by doing both. My daughter's car is getting up there with mileage and she has been having minor issues. I thought about what she said and I called up the gentleman, and he took care of me.
The policy covers everything engine-related. It also covers brakes, air conditioning, and transmission. That was a peace of mind. They made me feel comfortable with everything and very transparent with sending the email and the email elaborated more as far as what it covers and it was roadside assistance as well as towing. They have rental cars that they have a relationship with. But if I wanted to go out of network with another rental company, I would pay for it, and they would expense it.
Reviewed July 18, 2023
I went on the website to read about the warranty and it was easy to navigate. I just clicked one button and entered my information, and I had a phone call within a minute and a half. The signing-up process was very quick. It was handled well and I was very satisfied. I need to reach 1,000 miles and 30 days before I can use the warranty but I understand what Endurance is trying to accomplish. They don't want people to call and sign up for a warranty, you already have a major problem. And if you can drive your vehicle for 30 days, obviously, it's not a major problem. I’m under the impression that I can take the car anywhere if I need to. I'll find that out when I try to use the warranty. I'm a little concerned about the claims end but we'll get there when we get there. If they cover everything that's in the language of the warranty, I'll be very happy. The warranty is priced very well and overall, it sounds very good.
Reviewed July 18, 2023
The sales rep from Endurance was really helpful and he called me back when I asked him to call back. I was at work during the time I was signing up, so I was on a time crunch trying to work with him. The process took two days and it was very informative. I ended up getting the premium policy and its was reasonable. It mainly covers the engine cost, electrical, and suspension. I would tell my friends that Endurance is very helpful and signing up with them is going to be easy.
Reviewed July 18, 2023
I'm an auto shop myself and I don't have time to work on my vehicle. So, when Endurance came in, I got it. If something happens to my vehicle, it'll be taken care of. And I can take it somewhere else. The rep was knowledgeable of his craft and offered me the options. I'm satisfied with Endurance and I have recommended people.
Reviewed July 18, 2023
I highly recommend Endurance. They're a reputable company. The rep was attentive. She called me back and she explained everything to me. It turned out it was gonna be cheaper than what was quoted. She was very thorough. However, I requested a hard copy of the policy but I still haven't gotten anything. Also, when you first sign up - and they don't tell you that - they take your payment then that would be the day that they continuously take your payment. I didn't want it on that date. But after a couple of payments, they changed my payment date. I was glad to hear that.
Reviewed July 18, 2023
I had another provider but my mechanic told me they were getting ready to stop taking it because that provider doesn't like to pay. He told me to call Endurance. When I called them, the gentleman that signed me up was courteous. They are a little bit higher than most people though. I had to call a couple of times and cut down on what I was getting from them. When I first started off, I had everything and it was going to be 150 a month. I told the rep that was out of my category since I wasn't working at the time. He brought it down and now, I pay 122 a month. It's a little high, but I could deal with it. They gave me a good deal. I have car rental, oil change and roadside assistance.
Every time I call customer service to ask questions or to get in touch with the person who signed me up, they are always excellent people. I never felt rushed off the phone even if I continued to talk about things that don't concern them. They always explained everything that I needed to know. They were well-trained, and it made me feel good. I still feel good about making that purchase. I'd be happy to tell others that I'm pleased with Endurance.
Reviewed July 17, 2023
I went with Endurance, and it was a very smooth transaction. It was easy, and I was very happy with the customer service. It was good. I'm happy overall that I chose Endurance.
Reviewed July 17, 2023
Signing up didn’t take that long and the rep’s attitude wasn’t bad. It took about 10 minutes. I know about Endurance, which made it easier. If it was somebody that didn't know anything much about it, it would have been a problem. The rate is kinda high. But if Endurance stays true to their coverage, they're good.
Reviewed July 17, 2023
I have an exceptional Toyota Tacoma truck that I've had since 2006 and Endurance made me a good offer for the next 100,000 miles. Signing-up with them was straightforward. I gave the rep my mileage and a detailed description of the truck. The cost is a little high but it's a limited market out there for that product. So. I was grateful that somebody was willing to make me an offer for coverage. The customer service is good. I’ve got an oil change coming up. I can either go to the dealer or go to this outfit in Hamilton that does great work. The coverage with Endurance is a little more inclusive than that other outfit and the sales and marketing process was good too. They managed to find me. Their ad felt like it was directed at me, which was why I called them. I told them I'm that guy.
Reviewed July 17, 2023
I placed a call to Endurance and gave them the year and make of my car and the mileage. They gave me some options. The rep answered everything. She went through the different packages and I went with the Elite package. I have the app that shows my coverage. You can make a payment there, but I do the auto-pay.
Reviewed July 16, 2023
The rep was nice. She explained stuff slowly to me so I could decide on what I wanted and what I didn't.
Reviewed July 16, 2023
The rep I had was very good with the follow through. I changed out the car that I originally put the Endurance policy on and it hadn't expired yet, so he rolled it over to a new vehicle and it added on automatically. I also put my wife's car on the same thing on Endurance because I was happy with the way they treated me.
Reviewed July 16, 2023
The purchase was quick, easy, and hassle-free and the price was reasonable. The rep told me what the policy was about and how to go about it.
Reviewed July 16, 2023
After looking at some companies, Endurance had the best price. Setting up the coverage was good, and the rep I dealt with was very knowledgeable and professional.
Reviewed July 16, 2023
The guy from Endurance that was helping me was respectful. He wasn't pushy. The sign up process was easy. I'm satisfied.
Reviewed July 16, 2023
The initial signup with Endurance was good but then it got squirrely. I kept getting this letter that said, "We're gonna raise our rates. If you wanna lock yours in, you gotta call now." The first one I got, I called in. I was taken care of. But then, I got another letter. They said, "No, you're locked in." It was strange. They were puzzled as I was but they worked it out. The coverage offered looks pretty comprehensive.
Reviewed July 16, 2023
The rep was quick to give me a quote and worked with me on the price. Endurance was cheaper than some of the other people I was looking at. I got a quote from their competitor and I was gonna have to pay for 72 months. Whereas if I went with Endurance, it was half the price and I'm still covered for the life of the loan. The sales process was exceptional enough. The rep helped me out with setting me up with the plan.
Reviewed July 15, 2023
Endurance explained some things to me about the warranty and it seemed to be good, so I signed up for it.
Reviewed July 15, 2023
The gentleman I talked to told me that within 24 to 48 hours, I would have a paper file in my mailbox. But I had to call three times before I got it. It never got emailed to me till the second time I called. So I'm not real impressed with what happened after signing up. Endurance needs to work on that.
Reviewed July 15, 2023
Endurance is a well-known company and well-respected. They were the best company to try.
Reviewed July 15, 2023
Endurance Auto Warranty's rep was awesome. She made it clear. And when I said, "This other one has it a little bit cheaper," she said, "Yes, but if you will check that out, it doesn't have the road protection, and this and that." So, it's worth it. I have already told a friend of mine to go for it.
Reviewed July 15, 2023
I went with one company but I did some more research and I came back to Endurance. The sign-up process was simple and easy. Customer service was pretty good too. They gave me all the information that I needed to hear and they walked me through how the process works. They assured that if I had any problems to make sure that I reached out to them and filed a claim and I wouldn't have any questions or any problems in the claims department with my vehicle being repaired. They did a great job and I'm satisfied. Endurance is probably a pretty good company to have a warranty program through.
Reviewed July 15, 2023
Having Endurance makes me feel more confident that if anything goes wrong, I know I can get it fixed. I used it when I had an issue with the suspension on the car. I had taken it in for oil change and they found something, which they fixed right away. I had no problems with it.
Reviewed July 15, 2023
Signing up with Endurance was simple. The rep explained everything clearly. We have the roadside assistance and rental car coverage.
Reviewed July 14, 2023
When first talking with them they made me feel like I would have no troubles in the future if anything went wrong with my car. I was sold the Elite package which cost me $4,200. The sales person told me it was the best one for my car. First issue, they offer $500 if you get into a accident. I got into a accident and didn’t think about this warranty because it wasn’t mechanical. But after reading it I saw the $500 offer they give to customers. So I called and the person asked me when I got into the accident? I told her and she said sorry I needed to call within 5 days of the accident to receive the $500 of the program. I was so confused and said why 5 days? She said that’s what it is and I called them 8 days after the accident. I was upset and said that makes no sense.
Now my car was making weird noises so I brought it to a mechanic. He looked at it and said that I needed ball joints and tire rods. He said, "Don’t worry. It should be covered under your policy." Next day he calls and says it got denied. That it’s not covered. He tells me he is in shock. He deals with many warranty companies and they all cover this issue. He also said that other warranty companies charge way less than $4000 and cover these parts. So I called myself and explained how I was upset that they denied my claim. I said the person who sold me the warranty told me that this warranty was the best one they offered for my vehicle 2017 Chrysler 300. At the time she made it seem like everything was covered besides brakes and tires.
So after ten minutes on the phone complaining about them not covering the repairs. I said cancel my warranty! She starts to explain how I paid 8 months into the warranty and if I cancel I paid 8 months for nothing. So she says, "I can get you into another warranty that would cover those repairs down the line." I said, "Why would I want to get into another warranty with your company after you refused to cover my first claim." She said just in case it happens again. Do you believe she was trying to sell me another warranty after I was promised the world for the first one I bought!
For a example Carshield has a warranty that would of covered my repairs and would of cost me $2900! Imagine that! This company is great at the beginning to get you signed up with them. You can see by other reviews on here. But wait until you need something fixed. You will be back here writing a review on how they denied you! Don’t trust this company. I’m out $1100. Imagine making monthly payments on something and when it comes time when you need them the most they tell you, you should of read the fine print! Horrible company. Look elsewhere!
Hello Frank, we’re sorry to hear about your less-than-satisfactory experience. Please accept our sincerest apologies. This is not in line with our standards, and we would like to make it right.
Please email us at feedback@endurancedirect.com with details about your experience and contact information, and we will be in touch.
Thank you,- The Endurance Team
Reviewed July 14, 2023
Customer Support at Endurance is awesome. These people are always friendly, polite and helpful. I've never been treated like I was an inconvenience when dealing with the staff at Endurance. They are always happy to assist me with any issue I might be having. You won't find better customer support anywhere.
Reviewed July 14, 2023
The customer service was very nice. The policy sounds like it covers pretty much everything.
Reviewed July 14, 2023
The rep did a wonderful job explaining everything I needed to know. It took so long for me to hear back from them about it but I finally got an email yesterday.
Reviewed July 13, 2023
The signup process was okay. But it took a few days to get the digital pamphlet to where I could read over what it was.
Reviewed July 13, 2023
Endurance had a good program and the price seemed to be pretty much fair, and reasonable. The guy that I spoke to was really nice. But I got two understandings of when my coverage starts. He said one thing, but when I talked to customer service, she said another thing. So, I'm kinda confused there.
Reviewed July 13, 2023
The lady that contacted us after I made some initial online inquiries had a lot of good information and was able to come up with a plan that fit our needs and budget. The one thing that I didn't like was the high-pressure type of sales, especially when you really need to try and look around and see if what you're getting is going to meet your needs and is affordable rather than being sort of forced into something that might not be the best fit for me. But overall, the sign up process was pretty good.
Reviewed July 12, 2023
I've been fairly pleasantly surprised with Endurance. I had one experience with them that was less than what I expected, but for the most part, it's been good. The poor experience that I had had to deal with wheel bearings, and it was through Midas. I've been using for 27 years this particular Midas that I went to. They are the most honest guys in the city. But Endurance didn't cover what I and Midas expected. It gave me a little kind of a sour taste, but I kept with them.
My last experience was with Certified Transmission. At first, I had taken my car to a dealer, and the dealer wanted to charge me $6,700 for a transmission. They wanted to throw a whole bunch of other crap on the bill. So I said, “No. No. I'm going to some people that I know.” I called Endurance and spoke to a lady who was dealing with claims. She was very pleasant and understood exactly what I was trying to say. She agreed with me to get away from the dealership and go to Certified Transmission.
Certified Transmission checked my car out and said, “Yeah, you definitely need a transmission, and here's the cost.” I said, “Well, I've got this Endurance warranty. Do you deal with that?” The guy looked at me and said, “I have never tried them before. You're lucky it's not CarShield. But since you've been a customer with us since dirt was still warm, we'll deal with whoever you have.” The whole process took too long because Endurance had to have an inspector come out and look at it. In total, they replaced the transmission and a couple of tie rod ends. The bill was 4,700 bucks. I only paid 340, so I was very pleasantly surprised. The guys at Certified Transmission said they were pleasantly surprised too and said that they would endorse Endurance now.
Reviewed July 12, 2023
I called Endurance for a quote. It was a good rate. They stated that if I didn't accept the quote right then, it would be a different rate when I called back the next time, which was weird. But doing my research, it was the best rate so far, so I went with it. They provided good information and we went over everything, how much everything would be, and when the grace period would end. What I got covers everything, except the wear and tear items. It was tailored to the vehicle I have.
Reviewed July 12, 2023
When I signed up with Endurance, their reps were informative and had all the details I was looking for. I felt a little pressured because it was like if I didn't sign up that day, I might not have gotten all the discounts. But I had the 30-day window where I could've changed my mind. All in all, the process was pretty easy.
Reviewed July 12, 2023
Signing up was easy enough. Customer service was good.
Reviewed July 11, 2023
My experience with Endurance when I first called was terrible. I was calling for quotes and the rep got me a quote and gave me a whole bunch of discounts. I said I would think about it and he said that was my best offer and he was rude. I said I would look at the numbers and call back and he just hung up on me. The way he talked to me in the end was insulting. But I ended up getting the warranty on the second call. Their automated system called me and I called them back. The lady gave me the same price and it was worth it to me so I got it. But I never got the information about the coverage in the mail and they said they were gonna send a booklet. I looked at the app, though, and it's good. It's a bumper-to-bumper coverage so I'm happy.
We appreciate your feedback, Edgar. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,- The Endurance Team
Reviewed July 11, 2023
Signing-up with Endurance was okay. I would have preferred to have discussed it with my husband first. I felt a little pressured, which I don't appreciate. The representative seemed to know what he was talking about though. I like that it was cheaper than what I was gonna get through the dealership. The only difference between what I got with Endurance and what I got with the dealership is what I would have gotten with the dealership would have started right after my warranty ran out. This was an overlap, which I think is a little bit of a waste of my money. I had a waiting period of one month with Endurance.
Reviewed July 11, 2023
William is a great guy and salesman. He got the point across about what Endurance Auto Warranty covers and, “If you don't need this, you could do this. You could do that.” That was it. I was sold by him. He gave us his cell phone number if we had any questions. I told him we wanted everything covered. He said it is. I assume that's why it's so much money because everything is covered. It’s $5,000. It could be a bit less. Because a lot of times if I got a good car, what chances would I have anything go wrong with it within the mileage that Endurance gave me, that I'm covered? But everything's a lot of money these days. And if something major went wrong with the car, it would cost a lot more than the price of the package we bought. If we took our Lincoln into the Lincoln dealer to have anything done, that would be where the savings come in.
Reviewed July 11, 2023
It boiled down to the last two, which was Endurance and the new CarShield program they have where they pay 100%. And they were paying the same things that Endurance was paying. CarShield used to let me have oil changes free, but that wasn't a part of that package anymore when they went to Total Care. And it was $182, but I didn't have $182 a month to pay for that. I put both CarShield and Endurance up and did a comparison, and they were the same. So, I had to go with Endurance and pray that they would live up to the promises they made. Their customer service was great.
Reviewed July 11, 2023
I took the deluxe policy they had for my 2017 Toyota Tacoma and it covers everything. The signing up went fine and it was very good with the rep I spoke with.
Reviewed July 11, 2023
Endurance didn't help me out. My experience was really bad. I had an issue with my truck, and they refused to fix it. They didn't explain. The customer service never asked me anything about it. She just asked me for the mileage, and I gave it to her. I even tried to offer for her to send her some picture of the truck, and she refused. She said, "No, I don't need all of that." She didn't give me enough information. Overall, I pay money to get service. I did not get any service. I lost my money on them. I feel like this is not fair.
At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed July 11, 2023
My sign-up experience with them was good.
Reviewed July 11, 2023
When I reached out to Endurance, I told them that I had a Volvo XC90 that I wanted to make sure I continue to have extended warranty coverage on and gave them the information. They told me I was approved. It became active on July 2nd. It was a really smooth process. Everything seemed to be very detailed. It was also a very good coverage.
Reviewed July 11, 2023
The dealership recommended the companies to stay away from and then said that the best one that they had experience with was Endurance. We got it for protection. I set up a monthly payment plan for three years. The sign-up process was easy and the customer service was really good. I spoke to a couple of different people, but the initial guy was really good. Overall, I thought it was a little expensive, but the coverage seems very good.
Reviewed July 11, 2023
I have a Mazda CX-5 covered with Endurance. During the sign-up process, the rep explained everything to me and got me in a good plan.
Reviewed July 11, 2023
Everybody was cordial, very informative and helpful when I signed up. The rep convinced me that Endurance should be something I should try and they had a better price system than their competitors. I'm well satisfied with the subscription. I'm not looking forward to a breakdown but I hope that in the event I suffer such a consequence, they're gonna do everything that they say they're gonna do.
Reviewed July 11, 2023
The sign-up went well with the lady that assisted me and I was supposed to get a contract. I don't have any idea of what I have because after all this time, Endurance has yet to send me any type of paperwork. I have no coverage to look at so I'm not satisfied at all.
Hello Charles, we’re sorry to hear this.
Please email us at feedback@endurancedirect.com with details about your experience and contact information, and we will be in touch.
Thank you,
Reviewed July 11, 2023
I signed up with Endurance online. Somebody called me. The person I talked to was really nice, pretty knowledgeable and knew what they were doing. I went with the best policy.
Reviewed July 11, 2023
When I spoke to the representative from Endurance, there were a couple of things that stood out above all the rest of them. She was very helpful and thorough and would make a good used car salesperson. God forbid a transmission goes out. There are not a lot of people that can afford that type of repair other than they would probably have to try to finance it through the transmission place. With the policy, you pay $100, and then, it gets fixed.
The price was within my budget but as far as making the first payment, nobody explained that I had to call in. I couldn't do it online and they said it was due on the 2nd of July. But I couldn't make it because of that problem. They wouldn't let me do it online because I'm a first-time payer is what the representative on the other end said but I should have no problems moving forward. I hope that everything that was explained follows through in case I ever have to make a claim. I don't wanna find any surprises in there because that's gonna throw me in a loop and then, that's gonna be a problem.
Reviewed July 11, 2023
People should try Endurance. The website was thorough enough to get me interested and to get me the information that I needed. I was trying to get the best bang for my buck and I got a good deal. The sign-up process was flawless and the reps were thorough. They explained and let me know what the extent of the policy was and what I could expect. They let me know what I was getting myself into. It was a good experience. I'm satisfied with the plan that I settled on. It offered everything that I needed and was wanting at the time.
Reviewed July 11, 2023
Signing up with Endurance was informative and I’m glad I did. The customer service was extremely good and professional. Everything was very satisfying. The price was a little expensive though.
Reviewed July 11, 2023
The rep went over the coverage fast, but I like to read stuff for myself. It wasn't explained to me clearly. From what I heard, I was gonna get something in the mail within three days and I didn't. I finally called Endurance to ask what happened to the policy and the rep said everything was online. And I don't go online that much. They should be more upfront.
Reviewed July 11, 2023
The person who called from Endurance was very good and the only issue I had was the mileage was wrong. I corrected it afterwards with him but I still have not received a copy of my policy at all. I've now paid two months’ worth and if something was to happen to my truck, I wouldn't have any clue about any of it because all that I got was the original email between him and me. He said the underwriters would be sending something. I reached out to him about a month later and he gave me a number to call, but things have gotten a little hectic to make me call and get it. I don't like the price but realistically, it’s probably the going rate and I understand that.
Reviewed July 11, 2023
I was telling the guy on the phone the day before I moved that I kept getting a lot of mail from Endurance. I was writing everything down when we talked and the stuff he was telling me was sounding good so I decided to get the warranty. He was the best person I’ve spoken to when it comes to these warranties. Endurance got a lot more than a lot of people and the sign-up process was good. I was waiting for the package to come and I never got it. So, I called and the girl sent me an email for the ID card, and I was able to print that out. Other than that, everything else was cool.
Reviewed July 11, 2023
I spoke to a customer service rep and it was very pleasant. But the rep didn't know exactly what Endurance was covering. The sign-up process was easy and they'll sign you up quickly as long as you have a credit card. But the rep needs to let you know before you spend any money or make that purchase on your credit card to give you the information that you need to make an informed decision. I asked for a hard copy of the policy of what they actually were covering and it took me a while to get it but it finally came. It was written in such a small font though and I couldn't read it. I looked on the website but it didn't have any information about it. I was looking for bumper-to-bumper coverage and Endurance offers a lot of coverage on a lot of systems in the vehicle, but they seem to be lacking in some of the coverages that I was looking for.
Reviewed July 11, 2023
The rep told me what the plans consist of, how much my payments would be and what would be covered. The sign up process was great but I haven't gotten anything in the mail so I can review it further. The rate could be cheaper too.
Reviewed July 11, 2023
The rep from Endurance was very professional and wasn’t pushy. He kindly explained everything and was able to answer every question that I had. It was helpful on how everything worked. I purchased a reasonable extended mileage warranty and it covers a lot, which is a good thing, because there are a lot of things that can happen and a lot of things I would like to know that would be taken care of and I'm not extensively overpaying. It covers powertrain, transmission and some manufacturer parts that could be replaced. People should apply if they need an extended warranty. The price was very reasonable along with the deductible of what I would have to pay if I had to make a claim.
Reviewed July 11, 2023
The rep was extremely nice and not pushy. The sign-up process was a breeze. Endurance has longer lifespan and covers a lot more on the vehicle. The mileage was less but I'm not going to be using the vehicle in the wintertime, so it balanced itself out.
Reviewed July 11, 2023
The reps were professional and polite. They were informative and didn't wanna waste my time.
Reviewed July 11, 2023
Endurance got me set up quickly. From what I've seen, Endurance provides service.
Reviewed July 11, 2023
The rep went over everything that Endurance covers. If I need a repair, I could go anywhere I want to. I just have to let Endurance know where my car is at.
Reviewed July 11, 2023
Endurance treated me fairly. I asked them everything I wanted to know, and they gave me feedback. I'm grateful. It's my first time having a warranty and it's a good thing. It's not too much for me. The rate is reasonable for the mileage. I've also been on the app and it's legit. I love it.
Reviewed July 11, 2023
Signing up with Endurance was seamless. The gentleman that helped me was very nice and straightforward. He let me know what I needed to know.
Reviewed July 11, 2023
The gentleman with Endurance had everything and I had everything laid out too because I did my background of what was gonna be needed like the drivetrain. I initially did it through the internet, but I had questions, so I ended up calling. It ended up being a little bit more than I got estimated through the internet. I got a maintenance package with it. That's nice because oil changes are going up along with everything else. The only issue was I was told that I would get my contract within three days but I had to call and get my contract. It was never emailed to me. But the policy covers everything from what I've read so far.
Reviewed July 11, 2023
I called Endurance to get a price check on the warranty. Come to find out, I already had warranty on my 2016 Dodge Durango from Endurance four years ago and it's still active to date. I got it on my other Dodge Ram pick-up truck. I'm satisfied.
Reviewed July 11, 2023
Endurance's monthly cost is reasonable. The young lady on the phone was very polite. I've gotten several emails from them with valuable information, like how to set up an account online. That's handy. Endurance has given me a certain amount of peace of mind.
Reviewed July 10, 2023
I bought a warranty from this company Nearly two months ago. My vehicle needed some work done on it. I contacted them. I followed all their instructions. I finally get it to a shop. It's been there 5 days, Which is no problem. The dealership calls me back. I said my Gearshift components need to be replaced. Before they can work on it. They call me back this morning telling me that Endurance. Stated that I would have to pay the $800 that I'm not covered. On that particular part. That's not true. I told the lady I would pay for it but I want to call them. And have them show me in my warranty where states it doesn't recover that. I was on hold forever once I explained to the individual what's going on. They told me, "Let me get you over to policy specialist.."
I sat on the phone another 15 minutes. No one ever came to the phone.. So I left my name and phone number to have a call back that I never received. And being my first time in dealing with them. All the way from getting a tow truck to pick up my vehicle. Trying to force me to pay for that, too. When that was covered, they finally figured it out. I read about them on the better business bureau reviews the number one complaint. They do not like to pay for anything. And when you try to get a refund they drag it along, along, along. Am I dealing with the customer horrible. Is there a couple of good people. I'm not saying that he wants a bad person. But when you pay a nearly two hundred dollars a month for warranty. That on the first time out, you'll have any kick money out of your pocket before they do. Eight hundred dollars is not chump change. I've probably had 6 conversations with them. Maybe 7. 1 or 2 might have be OK.
I'm not comfortable with them at all. They took out two payments out of my account. They have no problem doing that. They even gave me trouble on a rent a car that I don't have yet. I don't have time to deal with this. I just saw my house. I'm in the middle of moving. You pay good money to get good service. That's not the case here at least for me. Think twice about this company before you get it.
Jimbo, thank you for your review. All feedback is important, and we’re sorry to hear you had a negative experience.
Please email feedback@endurancedirect.com with details about your experience and policy number, and we will be in touch to see what we can do to make things right.
Thank you,- The Endurance Team
Reviewed July 10, 2023
The customer service of Endurance was fine. The rep walked me through it. But he rushed me through. I was really wanting to talk it over with my wife later in the day. But he said, "No. If you call back, you're gonna get somebody else. You have to take it now or not." I said, "It doesn’t serve my purpose. I don't operate that way." He said, "That's just the way it is. That's the way we are." I was on the downside there after that. But I went ahead and took it anyway. Their price is also a little bit higher than others. But we're all satisfied with it now. It'll work fine. If not, I'll just quit.
Reviewed July 10, 2023
I liked Endurance Auto Warranty's price and they do the same thing as 90% of other places. I went online, filled out a couple of names and received a phone call from one of the agents. He was helpful, knowledgeable, and very good. I would recommend Endurance.
Hi, Caleb. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed July 10, 2023
The reps at Endurance made the sign up process easy. It was straight to the point. They weren't trying to sell anything and answered all my questions. The plan is very affordable. That's another plus. They waived the initial fee to sign up. You pay three years, and the last two years are covered. That was the deal sealer.
Thanks for the stellar rating, Gregory!
- The Endurance Team
Reviewed July 9, 2023
I liked Endurance Auto Warranty's website. It had a lot of information. Also, talking with the representatives was very easy and very good. One had all the answers to the questions I asked. He was upfront about what was covered. And it wasn’t just a quick sale thing. We discussed a few things. He was very knowledgeable, and set my mind at ease that I made a good decision by going with Endurance. If you need that coverage for your vehicle, check out Endurance first. Check around, but Endurance fits in my financial situation perfectly.
Reviewed July 9, 2023
The rep was very helpful. Everything was pleasant. If I can get a hard copy of the policy, I’d appreciate it.
Thanks for the stellar rating, Marlin!
- The Endurance Team
Reviewed July 9, 2023
I talked with Endurance and I Googled them. I did pros and cons. People said a lot of good things about them. Also, different dealerships use them. The big thing for me was being able to go to the dealer I want to go to. I go to a Chevy dealer and I wanted to make sure that they would still use that and that I wouldn't have an issue. They told me I would not have a problem.
I did something online and a woman called. She quoted me a good price. At that time, I had a little bit more research to do so I was going to call her back after I talked to my husband about it. I called back a day or two later. But when you call back, you don't get the same person that you talked to. I got somebody else. and I almost had to start from scratch. The first woman put all the information in the file and the other woman was able to look it up. That helped. The first woman gave me some discounts and the other woman said, “I'm not quite sure why she discounted that. But since she did put it in there, I will go ahead and give it to you.”
I was eligible for the premium package because of the condition of the vehicle, the year on it, and the mileage. That comes bumper to bumper. There was also roadside assistance. If I get a flat tire, they'll help with that. I have family in Massachusetts and we go down there. Endurance only covers towing. I said, “Well, that's all fine and well. But if I'm in Massachusetts, that tow is not getting back to New Hampshire, or from somewhere else. So therefore, if I have to spend the night or something and I incur expenses, that's not going to make me happy.” They said, if you have to stay somewhere due to that fact, they would cover up to a certain amount of where you have to stay. That was another good thing.
So far, Endurance is wonderful. They weren't a pain. Their rep only called me once. I'm sure Endurance doesn't cover everything 100% but it would be nice if they did. I wish the price was less too but relatively speaking, they are comparable with what else is out there. Having a warranty is very valuable if I have to use it. There was one thing that bothered me. You have to wait 30 days and I can understand the time limit. You don't want somebody to buy the warranty and 10 days later, they say their motor’s gone.
But the thing is you have to put a thousand miles on your vehicle. My biggest pet peeve was we don't drive our vehicles that much. If I put 6,000 miles on my vehicle last year, that would have been a lot. I told the rep, it’d be close to December before I put 1,000 miles on it. She said, “Well, people cheat." I’m like, “I understand that. I can get you a written whatever... I just had the inspection done on the vehicle. I'll send you copies of whatever they had. Or you can get them from the dealership if you want to, that the car is in tip-top shape. That should help clear it up.” I said, “You can see I already have coverage.” I purchased the warranty before my coverage went away because I did not want to be without it.
But they don't have anything like what I suggested, which I understand. The only thing was I wasn't aware of the mileage condition until I talked to the second person. When I talked to the first woman, she forgot to mention that part. She did tell me about the days of waiting but not the mileage on the vehicle. That aside, I got free oil changes and stuff when I first got the warranty. I had four and I got to use one. After two years, they're no good anymore. I only go in for an oil change once a year. Even by then, I haven't met the mileage. With the synthetic stuff, you get 5,000 or 6,000 miles or whatever. My husband and I are both retired and we don't go anywhere. I can go take a road trip and I can be 200 miles away from my thing and break down and I'm screwed.
Reviewed July 8, 2023
My Volvo is pretty much a brand-new car and it has all the electronics on the inside. I started having issues with it after a year or so of driving it. I just can't have this car crapping out on me so I decided to get Endurance. What had me choose them over the others was that there was no middleman. I could call directly and say I wanted a policy. I called and their rep was nice. He went over the different coverages. He didn't really go over the different plan options but whenever I did inquire about the other plan options, he did give me the information about them. He told me the highest plan above the one I have. There was only one more plan higher than mine. Apparently, I didn't qualify for it because my Volvo had more miles. He answered all my questions and I liked him.
Prior, I wanted the coverage with the unlimited mileage one. But the reason I settled with this was because, I was thinking even after it ends or my miles are about to get close to the cap, I can just renew this. That way, I am getting unlimited miles, just not under the plan. The signup process was pretty easy. The trouble I had was I didn't really like the third party, the Mepco payment system.
I tried to calling and it was the 4th of July weekend. It was on a Saturday and Endurance was closed. I called and got through the claims portion. They weren't even able to help me with my payment portion of it. They weren't able to give me information on it. I'm like, “Okay, you guys are supposed to be available 24/7. But you guys are technically not available. So what good does it to have you guys if I can't reach you?” They were only available for specific issues. On the claim portion, they should still at least be able to tell you minimal information about your plan. They should tell me if I have any scheduled payments. It irritated me a little.
Ultimately, I did make that first payment. Because of that weekend, I made an extra payment just because I couldn't find out if my first payment had been made, or if that current payment was going to be made. I tried calling but couldn't get through. In order to keep it in good check, I made that payment just to be safe. Another thing is through the Mepco system, you have to make your first payment on your own. Why is that? Why can't they just automatically have it to where my first payment is automatic? Because in that sense, it was like they wanted me to miss my first payment. They do not want me to be satisfied with what they offer. They want me to be in doubt in my mind about going with them as far as insurance goes. But after the first payment, everything is on autopay.
When I called claims, they didn't refer me to any other different type of contact to help me out with my situation. Endurance could have done something towards that. They could be like, “Hey, I can't answer your question. But this is the number you can call.” They could also tell me the department that handles this type of situation. But they didn't do that. They just said, “Oh, that's not my department,” or “We can’t help you.” And that was pretty much it.
Another thing is I got an email from Endurance saying that I would get a thing in the mail to be able to sign up. But I haven’t even gotten my hardcopy yet, which is disappointing because that's what said would enable me to sign up to make my first payment. I've been waiting. Also, they always have something that's not going to be covered. They did say it’s tail to front end coverage. That pretty much covers everything, except for the wear and tear on the vehicle. There are probably going to be some exclusions in there, which I'll have to find out and figured out. But as far as the warranty, it sounds pretty solid. It covers the most important stuff. 125 per month is also not horrible.
Reviewed July 8, 2023
Purchasing Endurance was easy. I didn't have any problem. Just answered what little questions they asked and paid. They gave me my policy number. But I can’t go back to that. I don't have the policy yet. But so far, the coverage is good. I can afford it without a strain. They also explained it well.
Reviewed July 8, 2023
Endurance used up all my printer ink printing a copy of the policy. I got 28 pages of paper. I've read about half of it and from what I've read, it looks alright.
Hi, William. Thanks so much for taking time out of your day to leave us a review!
- The Endurance Team

Reviewed July 7, 2023
I started my contract with Endurance on 3/26/23. On or around 6/3/2023 my car broke down on my way home from work. I called endurance for a tow which is covered in my contract and they said I didn't show up so I paid 375.00 out of pocket. Once the car was at the mechanic shop the mechanic informed me that my transmission went out. I called endurance to file a claim. The adjustor came out and said it was not the transmission but the transmission coolant. The mechanic fixed the transmission coolant and called me and said that was not the problem but that the transmission was out. I called back to endurance. They denied the claim and told me they would only cover the cause of the problem and not the problem. They stated that my car had a previous leak in which I know for a fact it didn't. The coolant busted in one day I never had a leak.
I called back to cancel the policy because if they aren't going to follow through with the contract there's no need in me paying for it. I was told that I had to pay an additional month in order for the mechanic to be paid. Mind you it was before half the month was over. Then I spoke with an attorney he asked me for a copy of the contract and a statement from endurance on why the claim was denied. I called and spoke with approximately 5 people who all told me they couldn't give me a written statement. They only do verbal. This Company is a scam and I would not suggest that anyone purchase a contract with this company. I'm most certain that all the positive reviews are paid and fake. DO NOT DEAL WITH THIS COMPANY!!!!
Hello Destiny, we would like to apologize for your recent experience.
We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.
Thank you,- The Endurance Team
Reviewed July 7, 2023
Signing up with Endurance was nice. I didn’t feel pressured whatsoever. I had a great first move talking to the rep on the other end, and more than willing to answer all of our questions. The reps had great knowledge. They were also very friendly and easy to talk to. I got a warranty for up to 134,000 miles. We finally worked it out to where we pay a little over $100 a month. I'm very satisfied.
Hi, Gary. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed July 7, 2023
Signing up with Endurance was quick and easy. I was on the phone with the rep for half an hour, just asking a few questions.
Hi, Mary. Your feedback is highly appreciated. Thank you for the review!
- The Endurance Team
Reviewed July 7, 2023
The lady was very helpful. I was on the phone for 30 minutes with her. She told me everything before she asked me what I wanted to do. Sometimes, I stopped her and asked her a question. She answered all my questions. And she would go back and explain everything. She did everything she was supposed to do. She explained all my options, like the cancellation procedure. I had to pay the first month. There's a 30-day elimination period. And that means that I couldn't use it for the first 30 days. And I had up to 30 days to review all the information, go over what the policy covered and didn't. And they would refund every penny if I cancelled within 30 days, no questions asked. And Endurance Auto Warranty emailed me everything.
I’m covered for five years, but the whole policy is paid for within the first three years. It covers the drivetrain and engine. I was especially interested in the electronics part. Because with the way they are today, it is very expensive to replace. And what they offered me covers that 100% with a $100 one-time payment for each visit. I've already recommended Endurance. My friend has a car that's a year or two younger than mine. And I told her that she should get it because it's a higher end car. Especially with the electronics. Because if your computer system fails, you're looking at thousands and thousands of dollars out of pocket. So, the $4,500 over five years that you're going to pay is going to pay for itself. It’s expensive when it's out of warranty.
Reviewed July 6, 2023
I've got two vehicles with Endurance. During the purchase, there was no problem but during the service, it was a little tricky. My truck was in the shop for a month and I never got a rental car. They told me they could give me a five-day rental car, but I never got it. It was only $30 a day. I have a diesel truck, and the CP4 pump started coming apart. I gave the mechanic I took the truck to the paperwork on it, and he called Endurance. They sent an adjuster out. They okayed part of it and didn't want to pay the rest of it. The mechanic told me he wasn't gonna do a half job and have me come back in a month for him to put an engine in it. Endurance wanted him to read through the claim and itemize everything. He did that and everything was fine. I got the runaround a little bit, but I'm not dissatisfied. I’m happy with them.
Thank you for leaving a 5-star review, Greg. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed July 6, 2023
When I called to ask about Endurance Auto Warranty, I liked the conversation. It went well with the salesperson. He was knowledgeable, precise, and was able to answer my questions easily. I have running boards. They go down and come up. And when they go down on the vehicle I had before this, they would get stuck. Luckily, on that vehicle, I also had an extended warranty. And it turned out that they needed a modular. They were $1,000 each to replace on each side. That's more than half of what I paid for this extended warranty. So, there would be a financial relief if anything like that goes out.
Thank you for leaving us a review, Kenneth. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed July 6, 2023
Endurance was the first place that I called, and they had me interested right away. They were very pleasant and very nice and gave me all the details I would want. The representative I worked with was very informative and very knowledgeable about their product. The coverage that Endurance has for me was way better than what I was expecting. The bonuses, the key fob, and the tires are amazing added-on bonuses. I have roadside assistance, rental car, tire replacement, and key fob replacement. I have the app on my phone, and it's very easy to understand. I don't see any issues with it. Endurance is a very good company to go with. I like that they have mechanics all over and that it’s not limited to certain places. So, I would definitely tell others to go for it.
Hi, Gina. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.
- The Endurance Team
Reviewed July 5, 2023
The only part I don't like on any of these warranties is where I got to call and get an okay to have it done if something breaks. But I wasn't told that I don't have to call. That makes it easier. The other thing was it took forever to get a hardcopy of what the warranty was supposed to contain or do. I said, "I like to do it on the phone or send it to me in the mail." And I thought I got a booklet in the mail. It's not Endurance Auto Warranty's way of doing. But I would go back there again. The guys explained stuff well.
We are grateful that you took the time to leave us a review, Marshall. Your feedback helps us to improve service for everyone!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed July 5, 2023
We're satisfied with the coverage of Endurance. I was primarily interested in the repairs, but they have roadside assistance. If I was to be dumb enough to run out of gas, they would bring me gas. I'd recommend them.
Hi, Tom. Thank you for recommending us in your review! We’re glad to hear your satisfied with your coverage.
- The Endurance Team
Reviewed July 5, 2023
I called Endurance Auto Warranty and I was happy with it. The representative that I talked to was super nice. He helped me. He told me the policy covers all my major parts on my truck. Their coverage is exactly what I wanted. And price-wise for what it covers, nobody can beat it.
Hi, Rufus. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed July 4, 2023
With Endurance, I like the length of the warranty and the coverage for certain mechanics on our car. The salesperson we dealt with was a good one. He did tell us about some deals and lowered prices. We did a claim and our experience was excellent. We picked the mechanic out ourselves, and they handled all the communication.
Ilene, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed July 4, 2023
Endurance reflected a sense of empathy and excitement. The rep that closed the deal was very knowledgeable and easy to talk to. When he was serving me the information, I understood that I could give him my options and what would my payments be on a month-to-month basis. Everything that I wanted exceeded my expectations as well. So they were very knowledgeable and kind. I very much appreciate the way they handled themselves in helping me out.
They explained the overall different types of coverage that I could have gotten, and what were some of the more intricate parts of the coverage. My coverage has tow and housing as well, like for a hotel if I do break down, which I was very much unaware of. But the rep broke it down for me and helped me understand what was in my coverage. I liked that I instantly qualified for the premium. I also have the 24-hour assistance. The warranty brings my overall worriedness of purchasing a vehicle less stressful.
I had to call customer service when my contract number was not working. It wasn't until a day later that I got a support email saying that I could go ahead and log in. But the app itself was able to work. I liked the app. It was very helpful. The only thing is that Endurance outsources to a third party when it comes to payment. I wish I could go in and directly pay the company at the website rather than going to a secondary website to get that done.
Hi, Daniel. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed July 4, 2023
I sell cars for a living. I purchased a vehicle from the dealership that I work at and it had 30,000 miles. One thing that my wife and I do is when a car is about to reach 100,000 miles, we do one of two things. We either trade it in or buy an extended warranty to cover the vehicle, which is smart. We decided that we were going to keep this vehicle, so I looked through the different companies and Endurance had some of the better ratings. I talked to the people at my service center, and they said Endurance is one of the better ones to work with overall. I called Endurance and sure enough, we're able to work something out.
A gentleman originally called me. At first, I couldn't make the deal happen until I talked to my wife so we didn't do the deal until the second day. He asked for my VIN and my mileage. He went through his process to see if the vehicle qualified and then he told me how much it would cost. I then say yes or no the next day. The gentleman wasn't really pressing me for anything. He actually emailed the policy to me. I put him on speakerphone and we went over part of it on my computer together. He explained how my drivetrain and my engine are covered. He explained that it’s covered up to $10,000. That was very knowledgeable of him.
Overall, the sign-up process is good. But I was a little confused by how the process worked. I expected Endurance to have stricter rules when it comes to signing people up. For example, Endurance should start making customers take pictures of the odometer readings. They're lucky they have somebody who sells cars for a living and I'm an honest person. But that doesn't go for everybody else and to tighten up on fraud, I’d recommend that step. It doesn't make any sense to just take someone's word for it. It was odd that I was able to call a reputable company and go, “Yeah. Got this many miles. Yep. Nothing’s wrong with it. Yep. Okay. Here's your number. Okay. Good to go.”
I am surprised that the process is as quick and easy as it is. Endurance should be requiring a stricter process of live pictures or something along the lines of maybe having your car taken to an Endurance-certified dealership. Wouldn't they want the cars inspected first? What happens if somebody has a $60,000 vehicle and they take their word for it and then after their qualifying period, something happens? The next thing they know, they are footing a $50,000 or $30,000 bill.
Hi, Jarrod. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed July 3, 2023
The person that I talked to when I called to enroll explained my membership to me thoroughly. They understood the program and how it works to transfer the information to me so I can understand. I like that Endurance works with the dealership house and that I can also get a rental.
We're happy to hear that our team provided you with excellent service, Nandina. We’ll make sure that they receive your feedback.
- The Endurance Team
Reviewed July 3, 2023
Signup was good, and I'm very satisfied. I started online, then I went over the phone. The rep helped me every way he could. I told him my information and he set the warranty. I have full coverage, but I haven't driven over 1,000 miles yet for the warranty to kick in.
Hi, Richard. Thank you so much for this 5-star review. We appreciate you being a customer, we’re here for you anytime!
- The Endurance Team
Reviewed July 3, 2023
The rep was straightforward about everything. He gave me a couple of different prices and I like the price he offered. I told him I'd have to think about it then we kept talking, and I was satisfied. He wasn't pushy. The warranty covers everything for eight years. It's a good deal to me.
Hello, Hubert! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.
- The Endurance Team
Reviewed July 2, 2023
Endurance gave me a good deal. The reps were really helpful. In case something bad happens, I can save money with the warranty.
Thank you for leaving us a rating, Dylan. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed July 2, 2023
I talked to one Endurance rep and we exchanged phone numbers. But when it came down for me to do the paperwork, I called him and got to another person because he was on another line. This guy took all the info. I don't know if it worked on a commission thing or not. I hated that that guy didn't get his thing because he was on the phone. But then I never heard back from either one of them. But the coverage they offered was great.
Thank you for leaving us a review, Wayne! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed July 2, 2023
The customer service of Endurance was good. They explained everything to me that there's no third party. It's just them and I deal with them only. They also called me back a couple of times to make sure I took everything. We’re making our payments. The price was good and all the stuff they’re gonna do for the car is good, in the future.
Hi, James. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed July 1, 2023
The rep was telling me what Endurance is and what it stands for, and what it would cover. It was a smooth conversation. My car is a 2014 Charger and it’s getting up there. So, I wanna have the powertrain because it’s one of the most expensive things to fix if something goes wrong. I tried to file a claim the other day but it got denied. The person who made the claim said it was a gasket that was bad. But it was my water pump that was bad. So, Endurance said they weren’t gonna replace the gasket because it was a standalone part. So now I gotta call Endurance again and let them know that my water pump is bad. I could have gotten that fixed.
We appreciate your feedback, Tavares. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed July 1, 2023
So far, so good. I called back to talk to them for them to explain what was covered and what wasn't. They were able to help. I'm satisfied.
Hi, Willie. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed July 1, 2023
Endurance is a good company. Signing up with them was perfect. They did it quickly and everything was what they offered.
Hi, Ricky. We are thrilled to learn that you had a positive signup experience with us!
- The Endurance Team
Reviewed June 30, 2023
Endurance Auto Warranty was the only one who was straightforward. They had different stuff, too, that they provided. The rep let me know what was available. I didn't have the money right then. He asked, "When are you looking at starting your policy?" I told him, and he said, "All right. If you don't mind, I'll call you back on this day." That day, he called me back.
Thank you for leaving a 5-star review, Corbett. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team


