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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,959,469 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 62 Reviews 8925 - 9075
    Verified purchase

    Reviewed Aug. 9, 2023

    The signup process at Endurance was easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Douglas, we're happy to see that you had a great sign-up experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    TechPriceMaintenanceStaff

    Reviewed Aug. 9, 2023

    It took a long period of time with the dealer & the Endurance representative to resolve the claim. A substitute part provided by Endurance which had to be delivered by the supplier. It was used by the dealer but it took a few days for dealer to receive the part. Eventually, the dealer was able to complete the repair that was required. The deductible portion I had to pay was higher than I expected.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nick. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Aug. 9, 2023

    I ended up really liking Endurance after I talked to the guy that got me signed up. He was extremely helpful for the help that he gave me. I was just getting my oil change, and I got about 1,000 miles before I run out, and I know they want a grace period of 1,000 miles before the warranty kicks in. He talked me through it. I'll pay $108 a month for three years, but it will cover up to 100,000 miles, which is about five years of driving for me. Not very many companies will cover that high of mileage. My warranty will run out when I have 244,000 miles on my car. To me, that meant a lot. Getting in contact with an Endurance agent was easy. The price is reasonable.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Darwin. We're so happy to hear that you love your coverage plan with Endurance and that you had a great experience with our customer service team! If you have any questions about your new policy, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRates

    Reviewed Aug. 9, 2023

    The first person I got gave me one price and Endurance emailed it to me, but when I asked the new person about the quote I got earlier, she said, “Well, no. It changes every few minutes.” I didn't get exactly what I wanted, but I'm okay with it. I don't drive the car very often, and I choose my battles. I didn't get 48,000 miles. The new person said, “No. We can only do 42.” "I'm good. I'll take the 42. I'm sick of calling back." She should have taken the email, but I know Endurance has several people who work there, and I'm not stressing about the difference. Besides that, the signup process was very easy. I already knew what I wanted and the new person explained 30-day the waiting period. It didn't matter to me though. There's nothing wrong with my car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rhonda. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & Payouts

    Reviewed Aug. 9, 2023

    Everything's been good. The only drawback I had was not being able to see exactly what's in my policy until after I had already purchased it, and then it was all online. I would much rather have the paperwork sent to me, what each policy covered and not, to make my choice. Still, I like the policy I got, except there are two things that I didn't realize weren't gonna be on there, which are the cooling system and the fuel system. I got the Secure Plus, and the next one down has those two things on. So far, I haven't had to use Endurance yet, but I don't have a problem with the cost at all especially if they pay like they say they do.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Darren. Thank you so much for your 5-star review! We appreciate you being a customer and apologize for any confusion regarding your policy. If you have any other questions you'd like to ask, please don't hesitate to contact us. We're here to help!

    - The Endurance Team

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 9, 2023

    Signing up with Endurance was quick. I also asked a question and they answered it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Carol. Your feedback is highly appreciated. Thank you so much for the review!

    - The Endurance Team

    Verified purchase
    CoveragePriceMaintenanceRental Car

    Reviewed Aug. 9, 2023

    The repairs tend to get expensive as cars get older, and this is the second time I've signed up with Endurance. I have a 2016 Honda HR-V, and I ran across them when my car first went out of coverage. I've not had to use them that much, so there are still some areas I need to check on, but I was able to get a rental car, at least, in the initial coverage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Cynthia. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Aug. 9, 2023

    When I took my car in for 90,000 mile service, I was told it needed head gasket replacement, which would cost about $5000. I was concerned that Endurance would find some way to deny coverage for that. They sent someone to inspect the problem, and, based on his report, they said they would cover it, and they did. I only had to pay $100, for which I was very thankful.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Robert, we're happy to hear you had a positive experience with Endurance! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingOnline & AppStaff

    Reviewed Aug. 9, 2023

    My experience signing up with Endurance was good. I got the number online and called and talked to a representative who gave me all the information I needed. The rep seemed very knowledgeable. I got the diamond policy. Supposed to be the best policy. I would recommend it. Only thing that I didn't like was I didn't receive anything by mail. I had to go online and get that. Had to download the app. I didn't know how important it was to get that app. But I didn't get any information until I got the app.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, William. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

    - The Endurance Team

    Customer ServiceClaims HandlingCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Aug. 8, 2023

    I bought this warranty back in October 2021. Each time I have used this warranty service I have had nothing but trouble with this company. Now here I am with a major breakdown “which they advertise they cover” and they requested I turn in service records. I admit I’m horrible at keeping receipts so I ran around and gathered all my service records from each shop that had service done on my engine. Since then they have now denied my claim 4 separate times. I have proven I have maintained my vehicle each and every time. But yet every time they deny the claim they come back with a new excuse of why they are denying the claim. So here I am 5 weeks later with another denial and without my vehicle!

    This is unacceptable as I have proven on time maintenance to this vehicle and have not voided my warranty in no way. Honor your end of the contract Endurance or this is going to cost your company more than the repair cost on this vehicle! Time is money and I will be reimbursed for all the time I have had to sit on the phone with your so call claim reps! Also being the paying customer one would think I would have the right to speak to my so called adjuster that keeps denying my claim!

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Anthony, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry we have not met your expectations.

    We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 8, 2023

    Very easy to work with and great prices. You can customize your package to your needs and vehicle needs. Anytime you have a claim they are quick to get it taken care of and get your vehicle back on the road! My service department takes care of the claim with Endurance and makes it very streamline and with no hassles at all. You can call Endurance and talk to a real person anytime I’ve called they are very knowledgeable and helpful and actually want to get things back in order for you. Their customer service is top-notch!

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    James, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceStaffBillingRates

    Reviewed Aug. 8, 2023

    Endurance sent me an email regarding a quote for warranty on my 2017 La Cross. I had a policy with Endurance on a previous car. When I needed repairs on that car the claim process was a breeze. I took my car in to be repaired and gave my account number to the technician. The dealership billed Endurance and I drove away with a like new car. I made my decision then and there that I would buy an extended warranty on my next car. Being a procrastinator I was glad Endurance sent me that email to give me a nudge. The price was what I expected. I highly recommend Endurance to anyone wanting to be sure their car will be fixed should an issue arise. Endurance will be there when you need them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Patricia. Thank you for recommending us in your review! We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 7, 2023

    Excellent, professional, showed genuine concern for customers. Awesome. I have always received fast service with all of my needs being addressed. It is to navigate through the your system and to get questions answered. My experience with Endurance employees are knowledgeable and understand the concerns and worries customers may have. Great job!

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marilyn. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingStaffBilling

    Reviewed Aug. 7, 2023

    Seems like it would be helpful to have a Newsletter at least quarterly, our monthly email blast with service topic. At least some communication as to the plan and service would be appealing. Would make me feel better with the monthly payment that you recognize I am still out here.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tom. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app.

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Aug. 7, 2023

    ALL interaction I have ever had with Endurance has been an excellent one. I would and I have recommended Endurance to others. Endurance personnel are always very professional and very friendly. Please keep up the good work. I sleep much better at night knowing that Endurance is in my corner.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Charley! We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 7, 2023

    Thank you for giving me a peace of mind. I do not have to worry when I feel things getting wrong. Care is covered. Even my rental is a phone call away and it's also covered. Best of all service center contact you directly and settle everything without giving me headaches about codes and abbreviations that sometimes I don't understand.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mag. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    TechRefunds & PayoutsMaintenanceTimeliness

    Reviewed Aug. 7, 2023

    We had the air conditioner quit. On Friday drove to the dealership. The dealership contacted Endurance. Endurance accepted they would pay for the repair of the air conditioner. Modern Auto in Washington, MO fixed the air conditioner the same day. We had our truck back the same day! Thank you Endurance for the service! We will definitely recommend your warranty services to others.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Keith. Thank you for recommending us! We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 7, 2023

    So far I have had a great experience with Endurance. I have had two claims and everything went flawless. They worked with the car service department and the service department said it went seamless. They went out to inspect what treatment was planned for my car and approved it very timely. Customer service is always professional. I Highly recommend them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Jolie. We really appreciate you taking the time to share your experience with us and are happy we could provide you with coverage for your vehicle!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageStaff

    Reviewed Aug. 5, 2023

    Although I thankfully have not has the need to file a claim, I was appreciative of my initial application process & the outstanding customer service I received as I felt that this company is dedicated to customer service satisfaction! Undoubtedly, I look forward to a long term relationship with this company. Thank you.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Ira, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Aug. 5, 2023

    I exchanged my van for a later model less miles. They gave me a full warranty. I didn't need two warranties. So that's why I let go the warranty with you all. Nothing personal. I would tell my friends about your company. I would have stayed with the company if they hadn't given me a deal I couldn't refuse;

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Curley. We're sad to see you go but appreciate you taking the time to leave us a review. Should you need coverage in the future, Endurance is just a call away!

    - The Endurance Team

    Verified purchase
    CoverageTechPrice

    Reviewed Aug. 4, 2023

    Our experience is still a work in progress. We need a new seal on our truck. The dealer says it'll be $3 grand to replace because the whole engine has to be removed to replace. Endurance wants to know why. Endurance and mechanic from Auto Nation Ford in Orange Park, FL are suppose to talk next week. So hopefully Endurance will cover the cost.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Lill! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Aug. 4, 2023

    I purchased the extended warranty from Endurance after doing some research and they seemed better than all the others so I bought 2 for my 2 cars, a 2004 Honda Odyssey van with 150k miles and a 2014 Lexus ES-350 with 60k miles. I had the both vehicles state inspection before purchasing the warranties. One year later I had some vibrations in my front end on the Honda and I thought it might be my power steering pump (direct drive) since a slight leak from a hose was replaced during inspection a year ago. Turned out it was the front axle and a seized front caliper so my warranty saved me $400 on a $800 job.

    Took my Lexus to the same local state inspection shop and it failed because of an engine exhaust manifold leak. The mechanic explained to me that in that most cars have a heavy cast iron manifold but the Lexus has a sheet metal type and it was rotted out and leaking. He talked about cutting and welding and I decided that I’d rather take it to the dealership, it will cost a lot more but I have the warranty to help with some of the costs and it’s a Lexus dealer. Lexus dealer tells me that there is more work needed besides the manifold, the radiator has a leak and the front brake caliper needs replacement just like the Honda. He calls Endurance and they will not cover the manifold or caliper due to corrosion? I really don’t understand?

    If those parts were damaged by any other means would they be covered? Endurance WILL pay for the radiator but not the hoses? Besides the manifold not being covered the studs that attach it to the engine are also corroded and not covered. Now the job to replace the manifold requires the engine to be “dropped” and 6 more hours of labor tacked on for a price of $4k! Also not covered for lost key fob with the Elite membership that I have printed out? Looks like Endurance will only cover up to $2,500 for a repair, not sure if that is for each breakdown or lifetime of warranty. A transmission or engine replacement will be much more than $2,500 on almost any car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Lou, thank you for your review. All feedback is important, and we’re sorry to hear you had a negative experience.

    If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Aug. 4, 2023

    I was feeling something wrong in my front end & went to my GMC dealer for needed service. After it was diagnosed, it was determined that I needed either replacement, or rebuild of my front differential. The rebuild was performed as required, and everything went very smoothly and was easily handled by the GMC Dealer working with Endurance. Great job and wonderful Customer Service! Thank you Endurance!! Best regards, Larry in Minnesota

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Larry. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    TechStaff

    Reviewed Aug. 3, 2023

    I am an Endurance customer. Every time I have had to take my car to the shop, it has been a great experience for me and the customer representative at the shop. It has been easy to talk with or go online to have my needs taken care of. I appreciate the quality of service for my money. It has been a great experience so far and I know the great service will continue.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mona. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Aug. 3, 2023

    I haven't had any claims, but my coverage did expire as my wife was terminally ill and she was the one who kept things up. She passed away and I knew we had coverage but couldn't find the details until you contacted me. The agent was very polite and understanding and walked me through getting my accounts back in force. We have been deluged with extended warranty scams and it reached a point where I almost deleted your notices. Hope this suffices.

    Al **

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Al, we're so sorry for your loss. We appreciate you taking the time to leave us a review and are glad we could provide you with a positive experience! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Aug. 3, 2023

    I went to the Mechanic to check out a whining sound. I thought it was an engine problem. Leon **, General Manager of Freedom Tire and Automotive took the car for a trial drive. I went along. We had hardly started when he said that it was a bearing in the wheel, on the right side, I believe. At first he did not think that it would be covered but I told him to go ahead. I started thinking that my car had a very low mileage even though, it was a 2016. I asked him to call and he did. We were both delighted that Endurance did come through. Thank you very much and I would not hesitate to recommend Endurance to friends. I would also recommend

    Freedom Automotive as well. Very good and Patriotic staff.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ramona Thank you for recommending us in your review! We’re glad we made your claims experience with us a great one.

    - The Endurance Team

    Claims HandlingCoverageTechMaintenance

    Reviewed Aug. 3, 2023

    Endurance refuse to cover a repair for a part that is listed in my contract. Lone Star Chevrolet submitted a claim on my behalf to fix engine harness on my 2015 Chevrolet. It was denied because of a fastener was damaged or not tight. Mechanic stated it was rubbing against the frame of car. I never have had any work done on this part, but was told because of the fastener I wouldn't be covered. Immediately ask the administrator to send me a copy of the denial, which she said she couldn't do. Then I asked for them to resubmit the claim and she wasn't willing to do that either. Asked for supervisor, Nothing. Was directed to a copy of my contract and the exclusion thats not an exclusion.

    When I was paying monthly for the Endurance contract had no problem with claims however, after I paid it in full, can't get anything done or resolved. Talked the second time to someone in claims and she said that she would send me a copy of my contract with the highlighted portion of why it was denied. She sent to a copy of contract, with nothing highlighted.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Michael, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Aug. 3, 2023

    Great and responsive service. My mechanic Ethans BMW Auto Shop had nothing but great things to say regarding Endurance. He said that he appreciated the quick response to/payment of my claim [10 min to approve over the phone]. He said he definitely will refer Endurance to his other clients. It would be great if Endurance had a full/partial reimbursement [customer paid for repairs] component to their policy. Thanks.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Darlene. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase

    Reviewed Aug. 3, 2023

    The warranty did exactly what they said it was going to do. I trust in Endurance to be there for me and my truck. Has been so far and I don’t expect it to change. I would advise anyone looking for a warranty to use Endurance, the rest of the warranty companies are not trustworthy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review and for recommending us, Stephen! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Aug. 3, 2023

    I have not yet used the extended warranty that I purchased so I can't give a proper review of services. I sincerely hope that in the future, if and when I will need to file a claim, that it will be handled promptly and professionally. As for now, the jury is still out on service.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robert. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to providing you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceTech

    Reviewed Aug. 3, 2023

    I needed work done on my engine, called Endurance for assistance, the reply was immediate. The dealership contacted Endurance to let them know what was wrong and was able to determine what course of action to take. The vehicle was repaired without any problems. I would definitely recommend Endurance to family and friends. Exceeded my expectations.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    James, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceMaintenance

    Reviewed Aug. 3, 2023

    Called in with questions about filling a claim for my A/C. Great customer service instructions on how to complete it. Took my car to a repair shop and instructed them to contact Endurance with the estimate for the repair. They contacted Endurance and the wheels were set in motion. The only problem I had was that I called several shops that said that they did not work with Drive Train warranty companies. Finally found one that would.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mark. Thank you so much for this 5-star review. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2023

    All service has been good. It has been responsive and on time. Whenever there was an issue it has been solved. When I need to contact a representative there has been someone to answer the phones or I get a call back. When I downloaded a program that was not safe the service removed it so I would not have a problem.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gary. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 3, 2023

    From the onset of my experience with Endurance, it has been one of professionalism and great customer service, with a rapid response to my service request. Therefore, I would be more than happy to recommend Endurance to my family and friends to request a quote prior to their auto warranty expiration.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Vivian. Thank you for recommending us to your family and friends! We’re glad we made your experience with us a great one.

    - The Endurance Team

    Verified purchase
    CoverageMaintenance

    Reviewed Aug. 3, 2023

    I haven't had to use service to date.. Other years I had to use it once. The repair place didn't know about you...It took a bit time for them to process. I will continue to use your site. I have been referring others to look over for service. They seem to like what they are reading about the coverage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Elizabeth. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase

    Reviewed Aug. 3, 2023

    For sure, I would definitely recommend a friend or a family member to check your website. I am new to the service but I love the treatment that I have receive thus far. I have not received my official papers yet but I still believe that this protection plan is right for my family’s peace of mind with our vehicle, thanks.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jeffrey. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    StaffRates

    Reviewed Aug. 3, 2023

    The gentleman who enrolled me was most pleasant and helpful. I then attempted to cancel because of money (within 30 days). Rep checked and lowered my rate from $158 to $92 to ensure I would have it. I haven't had to use the service yet. I'm looking forward to using it the next time my car needs repairs.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Candice. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechRefunds & Payouts

    Reviewed Aug. 3, 2023

    I have been an Endurance client for several years. I have only had to use the benefits twice. Each time it was as easy as getting my car into the dealership (my go-to place for service and repair). As soon as the dealership found the problem they called Endurance. I never had to do a thing to get my repairs completed and paid for. It could not have been easier!

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marie. We appreciate the kind words and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Aug. 3, 2023

    They got me a great deal on my warranty coverage. The process was easy my rep was very helpful and I plan to stay with Endurance for my other vehicles when the time comes. I would definitely recommend Endurance for a warranty to any of my friends looking for vehicle coverage.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Omar. Thank you for recommending us in your review! We're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Aug. 3, 2023

    I have been going to Roswell for years now, have never had any major or minor problems, never had to return my vehicle for double checking any work that was done, I am very pleased with the quality service, I wouldn’t go any place else they are also courteous, work is also done in a timely manner.

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    Endurance Warranty
    Response from Endurance Warranty

    Elaine, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed Aug. 3, 2023

    My timing chain had begun to rattle, and I took it in to have it checked, and sure enough, my F150 needed timing work done on it. My mechanic was grateful to learn I had Endurance coverage, and Endurance worked with my mechanic in a seamless way. My truck is back and running great! It was a $4000.00 job, of which Endurance covered $2700.00.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Tim.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingPriceMaintenanceEase of Use

    Reviewed Aug. 3, 2023

    I purchased an Endurance warranty and service plan about 2 years ago for my 2011 Ford F150XLT. So far the plan has been easy to use, and I have had no problems redeeming the discounts and service included in my plan. I take my truck to the nearby Ford dealership now because the service plan has made dealer service more affordable. My last oil change, set of windshield wipers and transmission calibration were completely covered. I also feel more secure knowing that a breakdown won’t break the bank, which when you work in outside sales is a nice feeling to have while being on the road everyday.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Matt. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    Refunds & Payouts

    Reviewed Aug. 3, 2023

    I have been very please with the service so far. Just a thought maybe a free oil change. Once a year I have not had any complaints from my repair service. I have also recommended you to others, Also can you tell me how much I paid for my plan and how much longer do I have it. Thank you

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Deborah. Thank you for recommending us. We have a great team here that is happy to answer your questions. When time allows, please give us a call at 1-800-253-8203.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffEase of Use

    Reviewed Aug. 3, 2023

    I've had two service centers tell me that my plan has been very user friendly and has great coverage. I presently intend to use Endurance when I purchase my next vehicle. I have recommended Endurance to friends and hope to be justified in continuing to do so. Keep up the good work, Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for recommending us to your friends, John. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Aug. 3, 2023

    My father had Endurance on his 2015 GMC TERRAIN DENALI. Great customer service and efficient. The dealer had set me up with a company called ALLY. I told dealer I wanted nothing to do with that company. The warranty was cancelled and Endurance was purchased. Good reputation. Claim’s always taken care of.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Wendy. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed Aug. 2, 2023

    Went to get an oil change at my dealership, and was informed that I also needed a tire rotation. My first time using Endurance warranty and was totally shocked and happy that both services would be covered with warranty! The service manager of the department was happy with easy process of using Endurance!

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    Endurance Warranty
    Response from Endurance Warranty

    Darlita, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed Aug. 2, 2023

    Upon calling Endurance and discussing coverage! Some information given is not the same as a Tech that handles your claims. Phone calls to the Tech are close to one hour hold time on the phone! My auto mechanic called twice and was on hold for one hour each call. There was another question but my mechanic would not call them back unless I agreed to pay for the time spent on hold! So I sent three E-mails out canceling my policy and wanted a refund. After not receiving a refund and contacting Endurance, I was told there was no E-mails which I have on file! And I keep receiving (Out of coverage notice).

    So I call and the telemarketer says I never sent no messages! It keeps on going in circles!!! My next call is to the Consumer Financial Protection Bureau! Endurance is another loud mouth company that don't come through! All I want is a full refund and we will part our ways! Otherwise Ill just keep bashing this company!! By the way! You have a terrible business model. Sincerely, Dennis **.

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    Endurance Warranty
    Response from Endurance Warranty

    Dennis, we would like to apologize for your recent experience.

    We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingStaffSales Tactics

    Reviewed Aug. 2, 2023

    My buying experience with Endurance was perfect. Time was taken to clearly outline benefits and every question I had was answered with professionalism and empathy. No high pressure sales tactics like I found with all the other companies I queried. I found the whole experience including a call after purchasing to be excellent. Highly recommend this product and company!

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jim. Thank you for recommending us in your review! We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 2, 2023

    I appreciate Gregory who took the time to help me understand how Endurance warranty works. Gregory disposition was very friendly and he made me very important. Gregory customer service skills were excellent. Gregory was very enthusiastic, main points made to stand out, and have conversational manner made me feel as I already knew him. He was very friendly and effective. Well done Gregory and keep up the good work. I am happy I am a customer with Endurance warranty. Thanks to Gregory being upbuilding & positive!!

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Deborah! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 2, 2023

    I was not sure that I needed to have this type of coverage for my car, but the customer service I received was very helpful and knowledgeable. I have not had to use it yet, but I feel secure that when the need arises, I have the coverage needed for my car repairs which gives me a peace of mind.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Brenda. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    CoverageTechPunctuality & SpeedRefunds & PayoutsEase of Use

    Reviewed Aug. 2, 2023

    The value and efficiency of using Endurance had been top notch. I accidentally ordered for my older car a wrong insurance and didn’t use it. It was very early into contract but nevertheless they canceled and reimbursed me for the difference I paid on policy minus minimal fees. If you find a decent mechanic that takes Endurance you will find this warranty easy to use and value added and peace of mind.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donna. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 1, 2023

    The claims representative made the process very easy. He explained the process and what was covered under my plan. He also answered all other questions I had in reference to coverage. He was very thorough and patient. Would recommend Endurance to a friend. Glad to know part of scheduled maintenance was also covered.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Claudine. Thanks for your review and for recommending us. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

    - The Endurance Team

    Profile pic of the author.
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Aug. 1, 2023

    Great customer service, the rep answered the questions that I had. Was very helpful. I would recommend Endurance auto warranty to everybody. If you don't have this coverage get it, you can thank me later.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Hakim. Thank you for recommending us in your review! We’re glad we made your experience with us a great one. We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedMaintenanceBilling

    Reviewed Aug. 1, 2023

    Took my Chrysler Pacifica to the shop because it was having some "electrical" issues. Problem seemed to be with the electric windows. Dealer said it needed a new high-end battery as the one in it was weak and old so we bought a new battery and had it installed. Endurance paid 100.00 toward that. About 2 weeks later the "radio" went out. A LOT of the electronics is ran through the radio, Dealer got the radio and a switch for the windows and the engine light came on, so they did some further checking and found there was another switch bad. Altogether the repair would cost almost 1400. With the discounts etc I paid 440.00 so saved about 1000.00 because I had the warranty. I am very happy with the service, Once I gave the van to the dealer everything was handled between the dealer and endurance. Payment made to dealer before I even paid a cent.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jerry. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Aug. 1, 2023

    The gentleman I spoke with went over my plan with me. He also helped me pick the best one for my truck. I feel I got a fair deal. Thanks for reaching out to me. I needed that to move forward with my decision. Thanks again. I feel much better knowing I have this extended warranty.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Russ. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceBillingRates

    Reviewed Aug. 1, 2023

    I have utilized the policy two times and the repairs was quickly approved by the repair shop. The repair facility has to call several times to receive the final payment however they said that response was customary with all extended warranty companies. I researched all extra warranty companies and found Endurance to be the most highly rated.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ken. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 1, 2023

    Customer service has been a great experience. Every time I called and needed a question answered they were very patient and eager to answer or help. I recently had to have some work done on my truck and this was the first time that I needed to use my coverage and had no problem with navigating the service. I would definitely recommend this service to anyone.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Chevelle. Thank you for recommending us in your review! We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 1, 2023

    I am a multiple years customer. I have encountered good service from customer service agents. My recent encounter with a agent Kelli ** has been a wonderful experience. Let me just say this. I think more agents like this young lady, will translate to more people investing into warranty policies. She is a pleasant, professional, and most of all knowledgeable of her business. Thank you, Kelli for making my warranty experience memorable.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Emory! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceMaintenanceStaffCommunication

    Reviewed Aug. 1, 2023

    Have never used your service, do a lot of my own maintenance to help my Jeep last longer, but very good to know you guys are there. My only complaint is there is no communication, with the company, to let the customers know you're still there. We pay the money and that's it, we never hear from you?

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Paul. We're sorry to see that your expectations were not met. When time allows, please send us an email at feedback@endurancedirect.com. We'd like to see how we can improve your experience with Endurance.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 1, 2023

    Customer service is very good and professional. In my limited experience with my insurance policy, I have had nothing but good things to say about your product. I am glad that I got the value without a lot of red tape when I was asking for service. I congratulate your company for having a good product and for having excellent customer service.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Arthur. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServicePriceMaintenanceStaff

    Reviewed Aug. 1, 2023

    This is my first experience with a car warranty. I emailed and they returned with a call. I was skeptical at first and thought the warranty would be out of my budget. After talking with the representative, I decided to obtain the warranty on my car which is an older model, but it's in great shape and I want to keep it and continue the upkeep on it without breaking my pocketbook or having to buy another car until I am ready. With this affordable warranty I will be able to achieve my goal.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Patricia. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    CoverageStaffEase of Use

    Reviewed Aug. 1, 2023

    I was pleased to not have to feel pressured by a salesman type of person. The woman who helped me out was very genuine and polite a pleasure to converse with. Not only was the representative cordial she let the product pretty much speak for itself and also has coverage through Endurance and can speak on its ease of use. So to have confidence firsthand on the product was also reassuring.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jose. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    Price

    Reviewed Aug. 1, 2023

    Turned out we had no problems with our brakes! Just a company trying to take advantage of two female customers!! The business recommended by Endurance looked at the brakes and said there was no problems!! And did not charge us for the inspections. You are a lot more reasonable than other companies that offer automotive services.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Norma. Thanks so much for taking the time to write us a review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageValue

    Reviewed Aug. 1, 2023

    Did not have to use as now so I could not really say what experience is like. But customer service was great when obtaining the policy. Will be putting my other car with Endurance. Would definitely recommend Endurance to anyone who does not have a policy on their car. Great value for the money.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Wayne. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 1, 2023

    My Initial contact with Endurance was very informative.. The agent explained what benefits I would have and the cost. He was professional and knowledgeable in explaining the benefits available to me. I called Endurance about a benefit concerning the oil changes. The agent explained that it was part of an offer made upon purchasing the Endurance Extended Warranty. Otherwise I have not had to utilize my benefits, otherwise I was satisfied with my interaction with the agent.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robbie. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingMaintenance

    Reviewed Aug. 1, 2023

    Although I have not used your Endurance service in the past, I assume in the future I will be using your Endurance service as my car gets older and has more mileage. Of all the companies that provide TV ads, Endurance is the best of all of them because they deal directly between the customer and the repair team.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robert. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingStaff

    Reviewed Aug. 1, 2023

    I am new to Endurance but have heard great things. The customer service representative that walked me through the enrollment process was excellent. I only hope that the claims process, when needed, will be superior as well.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Sales & MarketingPriceStaffHonesty & Transparency

    Reviewed Aug. 1, 2023

    The agent who discussed my options when I requested for a quote was very knowledgeable and thorough. She was very patient with answering my questions and she was never pushy. Best of all she was direct and honest. She was able to lay out all possible options for my purpose and she was able to put together a reasonable and practical plan for my vehicle.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Carlo. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Aug. 1, 2023

    Could not be more satisfied. Repaired Transmission and heating fan along with a complete check up on 2012 Buick Enclave at my Buick dealer with no hassle whatsoever. Dealer was impressed with the Endurance customer service. Representative could not have been more professional and pleasant.. Overall experience was a pleasure. I'd recommend Endurance to anyone! That would even include my family.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, William.

    Thank you so much for this 5-star review and for recommending us. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechRefunds & PayoutsMaintenanceStaff

    Reviewed Aug. 1, 2023

    The dealership is very happy with Endurance. My customer service agent at the dealership was very happy with Endurance. They paid my claim without difficulty.
    They paid the claim in a timely fashion and made sure the repair was done properly. The dealership said the claim department is knowledgeable and professional.

    Thank you Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Laurie. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Aug. 1, 2023

    If a friend was looking for insurance coverage, I'd tell them what I got from Endurance. Their salesperson was average and when I signed up, my experience was okay.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Malik.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    CoveragePunctuality & SpeedStaffBilling

    Reviewed July 31, 2023

    I did not know I was late on my bill because I had not received a bill as I'm a new customer! She problem solved and gave me more info. about my policy and the billing company and Endurance which I did not receive when I purchased the policy!!! She was patient and very understanding of "seasoned" customers! Meaning older!! Lol She allowed me to vent my concerns about the company being paperless as Everyone does not have access to a computer or a printer! I would like a list of repair shops sent via mail vs. me having to find a computer with a printer and go online and print out my own info. that I need, that the company should offer to customer that request it. Anyway, she listened! I don't know if she can do anything about it; but she did listen!!

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    Endurance Warranty
    Response from Endurance Warranty

    Star, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Customer ServiceCoveragePriceStaffRatesTransparency

    Reviewed July 31, 2023

    My needed the car I just purchased to be covered from end to end. I realized that it was not. When I called a young Tabatha helped get my account updated. Thank you Tabatha. However, she transferred me to her Manager Mr **, to get what I needed done most resolved. I explained to him that I needed specific components covered in my vehicle. He understood my needs and actually placed me into a warranty that covered my vehicle from bumper to bumper at a vet affordable and reasonable price. It was the perfect beginning to a beautiful day. Thank you Mr ** and Tabatha. Team work makes the dream work. You all have a happy day Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Tee, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed July 30, 2023

    Endurance was awesome. I called a few places and they were by far the best. The other places I was talking to were very pushy and would not let me get off the phone. They kept telling me they'd be the best ones and they tried to give me the best deals. When I said the same thing to Endurance, they said, "Oh, yeah, no problem. Call us back." The reps were very nice and easy to talk to. The purchase process was streamlined and the cost of the coverage was very reasonable.

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    Endurance Warranty
    Response from Endurance Warranty

    Josh, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed July 29, 2023

    The way they Endurance Auto Warranty marketed their policy and the things that they were saying in it made me want to inquire and research more about them. The reps explained everything to me, including what they offered and the waiting period. It went smoothly. The communication is good, so I'm very pleased with it. I am satisfied with the coverage.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Chandra.

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed July 29, 2023

    I had Endurance on another car and they had the best policies and options available for people. So, I came to them again with another car. They gave me some good discounts so that was a plus. I'm very happy with them. The girl was extremely professional and answered every question. Signing up was very good and easy. I spent 10 to 15 minutes tops with her on the phone. As long as you got the information, they get it handled. Endurance offers the whole package so I might as well just take it, and I did. I wanted the whole car covered. Endurance is very simple and people will be very happy with the product if they have to use it. The price is very fair. For what they cover, they're probably better than the regular insurance that I got on the car.

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    Endurance Warranty
    Response from Endurance Warranty

    Wow, we are blown away by your positive words, Edward. We really appreciate the time you took to write such a detailed review! We look forward to continuing to provide you with excellent service in the future.

    - The Endurance Team

    Verified purchase
    CoveragePricePunctuality & SpeedMaintenanceStaffBilling

    Reviewed July 29, 2023

    Signing up was simple and the rep was cool about it. She broke it down and told me what my coverages were. I mentioned what I really wanted and she sent me in the right direction. I got one of their premium packages so my tires and my key fob are covered for the first year. It also covers everything except maintenance and warrantor items. I recommend Endurance. They figured out what I needed to get and got it done as quickly as possible. They offer payment plans but of course it's a little more expensive, because why would you offer payment plans for free?

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    Endurance Warranty
    Response from Endurance Warranty
    Bryan, we're happy to hear you had a positive experience with Endurance!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed July 29, 2023

    Everything has gone well with Endurance, so far. I was getting a lot of emails from Endurance and promotions. I had reached out to two or three and they were far above what I could afford in my budget. When I talked to them, they were willing to work with me and spread my payments out a little bit further and get it in my range of where I could afford it in my budget. The rep seemed to take care of me very well and got me signed quickly and easily and sent me the documents so I could sign them online, and we got that done and started my payment. They weren't too pushy, they just kept sending me once a week. But they weren't calling my phone 900 times a day.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Dianna. We appreciate the kind words and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed July 29, 2023

    The first customer service rep was not so great to the point where I wasn't going to sign up with them. He tried to put a timeframe on when I needed to make a decision and was trying to pressure me into signing up. I was very straightforward and said, "Hey, give me 24 to 48 hours to explore my other options, get other quotes, and you can reach out back." He said, "Well, if you don't do it today, then that discount, that incentive is no longer available for the thing." So I said, "Well, then, so be it. If the $300 that was being offered isn't available, it's not available. If the plan isn't right, then the plan is not right. So it doesn't matter if I sign up or not." But the second rep I spoke to was fantastic and more than kind. That rep took me through everything and it worked out.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jeffrey. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRatesTimelinessCoverage - Components

    Reviewed July 29, 2023

    I had spoke to someone at Endurance, and he was supposed to get back to me the next day, and he never did call. Come to find, he had told me he was gonna work that day, but, evidently, he was off that day, and he didn't call me until the next day. I ended up calling in myself and purchasing the warranty over the phone. The guy had called me the next day and said, "I was off yesterday." I said, "Well, I called and asked for you." He acted upset that I didn't get it from him. As far as my policy, I've got the max coverage, so it covers anything electrical and mechanical and everything except for normal wear and tear and brakes. I was skeptical to even buy it because I'm on a fixed income, and 100 bucks a month is tough for me, but overall, the price was good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a review, Gary!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed July 29, 2023

    The Endurance rep was excellent and knowledgeable when I signed up. It didn't take long to get me set up, but I felt like the rep was a little bit too pushy. It was more like, "You have to do this now" situation.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michelle. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    PriceStaffRatesTransparencyCoverage - Components

    Reviewed July 29, 2023

    So far, my experience with Endurance has been good. They were very friendly, nice and helpful. Transparent in the way that I had another warranty that I got from another company, and the price on it that I gave them, the person from Endurance said that was a great deal, and that I should keep it. That showed me that it was not just about Endurance closing the deal. That was a good thing. I got an all-inclusive package. I like the fact that it includes, not only engine transmission but also the electrical systems.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Randal!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed July 29, 2023

    Nathan from Endurance was great about everything. He was very knowledgeable. He was quick with the answers that I asked. And it was a very good policy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Verlin, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed July 29, 2023

    Endurance is a good company to go to. The customer service rep went over some information and told me what it would cost me. He was very informative. If I had a lot of questions, he was able to answer.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the review, Doretha. It sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your review.

    Thank you,

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed July 29, 2023

    I like the benefits with Endurance and the price. The rep I dealt with was very nice, knowledgeable and professional. He offered me different options where he asked me a whole bunch of questions first and then came up with the one he felt was the best suited for me. Overall, I feel like it's a good price that everything is included.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Shamika.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaffRates

    Reviewed July 29, 2023

    Overall, I liked Endurance's pricing for what was offered. The biggest thing that really got me was Endurance covered some routine maintenance, and none of the other programs offered that. Their reps were very informative. I had called initially, and when I called back, I did not get the original offer that I was provided by Endurance. They told me that it expired. Overall, my experience is good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Bryan. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed July 29, 2023

    My vehicle is covered with Endurance. I got what I ordered in a timely manner. The customer service addressed my needs. They were good, knowledgeable, very accommodating and made me understand what other options there were. The sales was a little pushy but overall, they're still just doing their job.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Emily! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed July 29, 2023

    The customer service is very good. But I still need some clarification so I'm gonna have to do a follow-up call.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jeneta. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed July 29, 2023

    The rep was very helpful. He answered every question that I asked. He gave me a discount for stuff that I qualified for. It was a good experience.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Christina. We’re glad to hear that we made your experience with us a great one! Thanks for leaving us a review.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBillingEase of Use

    Reviewed July 29, 2023

    I called Endurance and told them what I was gonna do. The first individual that I talked to was not well versed and very unhelpful. He didn't wanna do the job. He didn't give me options. He didn't talk to me through it. The initial call was very disappointing. It was not anywhere close to what I had experienced before. I reconnected with a different individual within Endurance, and I got the program. One of the things I like about it once I got into it is that they are all-inclusive. Once you get into the plan, you know what you are getting. The other ones that are being recommended have limitations as to what they would pay for.

    The coverage has been extremely good for my wife's car. She has a 2017 and it's got a lot of electronics in it. Endurance has been good about getting things done quickly. They've been responsive. They've covered some things that I didn't think they would cover. They're very good at what they're doing, and I like the aspect of you pay for three years then you don't have to pay after that. However, their site isn't that easy to navigate. Once you click on to the site, initially, it's not as clear until you get into it and find out what the program is about. They need to be a little bit clearer.

    Another thing is they use different people that bill. When I set this up with them, I got a charge on my credit card for the amount of the premium. But I didn't know who these people were so I stopped payment and reached out to my credit card company and the company. They said, "We do the billing for them." I said, "It's different than the one that I have with my wife." They said, "We do all the billing for them." I said, "I need to call them because since you don't have my other one on here and you don't know anything about that, and you're asking me to release this funds for you, I'm not gonna do it." That was when I called Endurance back. I said, "Can you please explain who this company is and whether you have an association with them?" They finally clarified and said, "Yeah, we use them. We use other people as well. Your wife's on a different one. You're on this one. We forgot to tell you." It was irritating that they hadn't told me that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Steve, we really appreciate the time you took to write such a detailed review! It’s our pleasure to serve customers like you. Have a wonderful day!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed July 28, 2023

    It took a little longer than usual for someone to get on the line for me to find out more information about Endurance. The first time, I hung up because it was about 20 minutes. I called back again a couple of hours later and had to hold on again to speak to a representative. That took another 15 minute to speak to someone. When I spoke to someone, it wasn't that department so they sent me to another department.

    As soon as reached a representative, it was easy from then on. He was knowledgeable on relaying information I needed such as the deductible and how much out of pocket I would have to pay. I made a payment of $106 to start the policy. But if I have pre-existing issues which cost thousands of dollars, I wouldn't get any parts or labor covered until I at least reach 250 miles to 500 miles on the vehicle. That's the only thing that I didn't like about it. But Endurance covers so much and not being so much out of pocket. I have quite a few vehicles and I didn't know that I could still get covered at a decent rate every month.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tracy. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed July 27, 2023

    The reps were nice and very knowledgeable. When I was signing up, they asked questions and told me all about the warranty. It was a good experience.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rebecca. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaffBilling

    Reviewed July 27, 2023

    I have a 2013 vehicle and it has low miles. But because of the year, it's no longer covered by the manufacturer's warranty. It's a fairly expensive vehicle so if anything breaks on it, it's gonna be costly. So it'd be important that even though I don't drive it very much that I have a warranty on it. The salesperson from Endurance presented to me what they could do, what they would take and how much it would cost per month. He also gave me some options to get discounts on the cost of the service. There was no pressure from the salespeople and they understood that I wanted to check other companies. They said it was a good idea so it's important. Most of what I did in signing up was online and I called back the gentleman that I dealt with. We went over everything and then, he provided me with the link to look at all the options that I had. I provided my credit card information once I decided on it. It was easy.

    Endurance was a little bit more expensive in terms of what's being offered by others. But there were other benefits to choosing it. The only thing is they didn't provide upfront the full offering of details of what was offered. They didn't spell it out. They gave a little chart, which is fine, but I’m one of those weird people who like to read the contract. But it was provided to me after I asked for it from the salesperson. I was sent to a particular link and I was able to get it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Christopher! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaffRoadside Assistance

    Reviewed July 27, 2023

    The rep was wonderful. He explained a lot of things and gave me good discounts. He said that the warranty covers the transmission, motor, power windows, and part of the brake system. He also said that if I was to get a flat tire, they would replace it and I could get the same tire that was on my vehicle. Try Endurance out. They're a lot better than Protect My Car which doesn't cover half the things Endurance does.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Dorothy. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed July 27, 2023

    When I called and spoke to somebody from Endurance, they treated me well. The rep answered my questions and told me the policy covers bumper to bumper. She also said that I had a $100 deductible on it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Bonnie, we so appreciate your 5-star review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed July 27, 2023

    The rep asked me good questions and answered my questions. It's been good thus far.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Christopher. Thank you so much for taking the time to leave us a rating - it's much appreciated! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    TechPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 27, 2023

    People should make sure they really take a hard look at what they're purchasing. A lot of the the dealerships don't wanna pay for the labor cost and and they want to use aftermarket parts instead of the OEM parts that people are supposed to use on the vehicle. The Endurance reps were very knowledgeable about what they were offering me and explained in-depth what the requirements were, how I could go about when trying to get things fixed and how easy it would be. They explained everything quickly and made it easy for me to sign up for the warranty.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Juan.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServicePrice

    Reviewed July 27, 2023

    I talked to the gentleman from Endurance and he was very competent. He gave me all of the options that I needed to think about. The different plans were affordable and I ended up purchasing the premium for my Toyota RAV4. I was supposed to get an email so I could log on to my account right away but I didn't get that. I had to call back to get that. But I got an email copy of the package.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Patricia. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 26, 2023

    We were enthralled enough with Endurance and we picked three policies for three cars, which lets you know we were excited about them. It was very easy to sign up. I signed up online and almost immediately, after I input the information, I got a call. I thought maybe it was a scam because it was so quick. But their representative was able to help me through the whole thing and he was very easy to reach, at that point.

    I've received the contract for one car but we took out three policies and I have not received the other two. I've tried to get this information from them three times. When I first took the call, it was only for one car in particular but the rep who signed me up knew that we were going to be picking up three policies for three cars. He was very quick to take the call and other subsequent calls that I gave him prior to us closing out on all of the policies. But once those were paid for, they were a done deal. I've since tried calling him and have not been able to get an answer, which is not very good. It could have been different reasons, but it wound up going back to the Endurance switchboard and the people were generally able to help me out, except I gave incorrect information with regards to the other two cars, which I didn't realize until after we got off the phone. The rep said she would check on the other policies and I am waiting for a call.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kathryn. Thank you so much for this 5-star review. We're sorry to hear you had trouble getting ahold of our team. If you still need assistance, please email us at feedback@endurancedirect.com and a top representative will be in touch with you soon!

    Thank you,

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed July 26, 2023

    The representative was really nice and pleasant. We had some good laughs. But the price is a little higher than what I was expecting.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Howard. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed July 26, 2023

    The rep broke down to me what they do and why they've been around for so long. He said that if I was over 101, I would have to pay more. The price could be a little bit lesser. My boy and I have the same car and he is paying lesser. But it is what it is. Everything has been going good for the most part.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Christian. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed July 26, 2023

    I was with CarShield, but Endurance Auto Warranty had a better package than what they did. Whoever I spoke to was very professional. With the mileage on my vehicle, I was ineligible for a certain option. But they explained everything. Give Endurance a shot.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Pentis. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    CoverageTechStaffRates

    Reviewed July 26, 2023

    Their rep told me I can pick who I go to, which was a plus for me. Then, he went through this big spiel and I was gonna get other estimates but he convinced me to take it with Endurance so I did. It was a lengthy sign-up but the only thing that interested me was when he said that I can go to a Volkswagen dealer. Also, he explained a lot of what is covered and I have a copy of the policy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a review, Virginia!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed July 26, 2023

    I called Endurance Auto Warranty and got someone who talked to me nicely. Everything is good, so far. I will recommend Endurance to my friends.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, James! Thank you for recommending us to your friends! We’re glad we made your experience with us a great one. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceRefunds & PayoutsMaintenanceRates

    Reviewed July 26, 2023

    It's not a good experience right now with Endurance. They have many excuses. They were offering to replace the key if I lost it and they would cover some of the expenses. I lost the key and the spare key and when I called the company, they said they don't recommend calling a locksmith and recommended that I to go to the dealership. When I called the dealership, they said they don't take Endurance and that Endurance is the worst company to deal with. I have to call a locksmith but Endurance said they don't cover the locksmith. Also, the dealership said it's gonna cost $500 to make this key but the locksmith was doing the same thing for $285. They would pay $500 to the dealership, why won't they pay $285 to the locksmith?

    I'm stuck and I couldn't even take my car to the dealership when there is no towing available. When I called again to ask some questions, their office is closed because they are in the eastern side and I'm in Texas. They could have 24 hour services or something like that because the consumer gets stuck. Then, I found I have one key, but I don't have a spare key and I'm scared that if I got the key, they would say they don't cover the spare key. This is the first time I filed a claim and I'm very dissatisfied. They don't offer anything. At least do something towards my end. They sell the product very nicely but the time the consumer has a claim something, the whole thing scenario changes. The price is not that good either. I'm paying $160 per month.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Mandip. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenance

    Reviewed July 26, 2023

    Endurance Auto Warranty offered 60 months in coverage. I was reeled in at first, but at the same time hesitant. But I worked with Matthew and he assured me that everything, for the whole process, would be smooth, safe, and secured. That motivated me to go ahead and continue with the signing up process. He explained the policies to me in depth, but he also provided a welcoming atmosphere. It wasn't a time when I felt I was pressured into the policies. I hung up and told him I would call him back, because that was me being hesitant. But when I called back, it went right back to his direct number line, and he processed me through the whole thing, and here I am, two months later, still with the service. He even provided me his email, so that was also awesome. And he told me to get in contact with him should I have issues with a claim. I sent him an email last week, and it wasn't more than 10 minutes, he sent me an email back.

    He explained the break-in period, which is either/ or, 30 days, 1,000 miles before any claims could be made. I was concerned with being able to make a claim, because I don't drive the vehicle as often. And he assured me that 30 days or 1,000 miles, either/or is perfectly fine. Last week, I completed my 1,000 miles after my 30 days. He explained that I can take my car to my preferred dealer. Just inform them of me having a coverage, whether I can provide them the number to Endurance or I can provide them my card, and they should handle the process without me being included. I will not be the middle man in anything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gerald. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed July 26, 2023

    They're a good company. Signing up was easy. The rep was really easy to work with. She was able to answer all my questions. I'm completely satisfied with Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Benita. It sounds like you had a positive experience with our team, however, your rating does not reflect that. We hope you'll take a moment to evaluate your star-rating and update your review as you see fit.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed July 26, 2023

    The Endurance rep did everything that she needed to describe about the warranty to get me to sign up. It was a great experience. I'm satisfied. The only thing I'm just waiting for is the policy because they haven't sent it yet.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Jason. To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed July 26, 2023

    My extended warranty covers the whole vehicle, and the price is reasonable. The signup process was the best part though. The guy was convincing. He explained everything and didn’t leave anything out. He was good and he made me want to join the team. It’s a good move to purchase an extended warranty. It’s self-explanatory.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, James. It sounds like you had a great experience with our team.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceBilling

    Reviewed July 26, 2023

    I bought a top-of-the-line Lexus sedan that has all the bells and whistles, and it’s not quite 10 years old, but I felt like it was worth getting the additional coverage. Setting everything up with Endurance has been easy. I did most of it online, then I got a call back with a quote. It was very efficient, but we had a blip with making my credit card payments work. I have two houses, one in Texas and one in Louisiana, and all my credit cards are locked in my home in New Orleans, but the car is in Texas. We worked that out, and so far, so good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Chris. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed July 26, 2023

    I have a 2010 Lexus LS 460 and I have it covered by Endurance. When I bought it, I had a so-so experience from the rep. I get that he had to go through their script but there were certain areas I had questions about that I still really didn't get a true understanding of.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Montique and are sorry to see that you may not have had the best experience. If you'd like to continue the discussion, please give us a call at 1-866-432-4443 and our team will be happy to answer any questions you may have!

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed July 26, 2023

    I signed up with Endurance over the phone and it was pretty quick. I had to call them back at a later time, but we scheduled the time. They called right around there, then they helped me out. They told me what the warranty was and how much it would cost. The coverage is basic for what it is, but it is a good warranty. There's also tire coverage on it and not everyone offers that. I would recommend Endurance to my friends and tell them the price is not that expensive.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Sydney. We're glad to hear you had a great experience with our team.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedOnline & App

    Reviewed July 25, 2023

    I didn't get a chance to read my policy. I can't stand to read emails because I have it on my phone. I don't have a computer. It's very aggravating. That's why I told Endurance Auto Warranty to send me a hard copy. I waited a long time. I said, "I'm not gonna sign up for anything until I read it." I got the hard copy five days after that. But before that, some company wanted to charge my checking account. I said, "No, y'all not doing that. I didn't read the thing first." If we need to sign some new papers to start on, I wanna get the warranty work with it. Other than that, Endurance was upfront.

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    Response from Endurance Warranty

    Carlos, we appreciate the review. If you need assistance with your active policy, please give us a call at 1-866-432-4443.

    Thank you,

    - The Endurance Team

    Verified purchase
    TechRefunds & PayoutsMaintenance

    Reviewed July 25, 2023

    The pipe in the back of my car was smoking and my car had to be fixed. Endurance did not honor my claim and I had to pay 400 and something dollars out of pocket. I’m dissatisfied with my whole experience. The person that solicited me into the company was wonderful, but everything that he said was not honored. I'm gonna cancel my contract.

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    Response from Endurance Warranty

    We appreciate your feedback, Clara. We're sorry to see that you may not have had the best experience and want to cancel your policy. If you have additional details, we would like to hear more and see what we can do to make things right. You may send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Sales & MarketingPrice

    Reviewed July 25, 2023

    Researching the various companies providing vehicle warranty was an arduous task. Finally! After Endurance provided 4 different quotes for a 2017 Mini, they finally provided a quote that my budget could handle.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Diane! We're happy to hear you received a quote for your 2017 Mini.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffRatesCoverage - Components

    Reviewed July 24, 2023

    Told the rep what I needed. He said, "This is what we can do for you." Boom. "This is the price." "All right, there you go. Okay." Simple. Great coverage, and my local shop takes Endurance Auto Warranty. I had a bit of savings, the 200, over the course of the deal. The rep told me told me the four items that they don't cover, which the majority of it fell under normal wear and tear, like brake lines. I understood it. But as far as all the core stuff, the electronics, all covered, which is great because the navigation system is expensive. The AC compressor, covered. Engine, transmission, covered. Other than that, window regulators, I think, is not covered due to it falls under that category of wear and tear. Those things aren't but they're $75 anyway. So, I said, "No big deal."

    I felt good with the two conversations I had. A certain agent is basically over your deal. You sign up, give you the information. They're the ones that they correspond the emails to you. I tried to get the rep on the phone, but I couldn't. So, I shot him a quick email or reply to it, "Call me back when you get a chance. I wanna talk about this policy again." I always ended up on the other line. He would call me back, leave me a message, "Got your email. Give me a shout back at this. Here's my extension. Get back to me directly." Perfect. Corresponded through some email, he called me back. I was on my way home on the phone and left me a message. So, I ended up touching back with him. I said, "Let's go through with that deal that you gave me." He said, "Okay, let's do it," and then boom. It was easy.

    I have a month from my signup, and put 1,000 miles on the vehicle, which is no problem because this is my wife's car and she does that in two weeks. So, that was it. We're activated and good to go. The price is high, but so is anything else. They quoted me $5,200. So, it's high. But it isn't that bad. If I have a transmission go out, then there you go. It's a costly deal. I feel fine with it. If it was cheaper, better. I haven't made a claim. But if I did, peace of mind. They're covered. My local shop covers it. If my vehicle is over 24 hours, they would put me in a rental.

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    Response from Endurance Warranty

    Wow, we are blown away by your positive words, Craig. We really appreciate the time you took to write such a detailed review! We pride ourselves on operating with integrity to deliver our promise of peace of mind and look forward to providing you with excellent service for years to come.

    - The Endurance Team

    Verified purchase
    CoveragePricePunctuality & SpeedMaintenanceStaffRatesFollow-Through

    Reviewed July 24, 2023

    Endurance's pricing was good and they have good coverage. There's a 30 day wait because they wanna make sure that there weren't any things that needed to be fixed. When I was signing up, the rep I worked with was very helpful, made sure that I understood each step along the way, and made the whole experience quick. Endurance is reputable and is worth checking out if you want to take advantage of saving money for future repairs. My experience has been smooth. Everything as promised has been taking place, so it's all good.

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    Endurance Warranty
    Response from Endurance Warranty

    Paul, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Profile pic of the author.
    Customer Service

    Reviewed July 24, 2023

    The rear differential went out on my vehicle and Endurance got me back on the road. My vehicle would probably still be down if it wasn't for this warranty. Customer service is impeccable and actually enjoyed talking to each and every one of them. THANK YOU ENDURANCE.

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    Endurance Warranty
    Response from Endurance Warranty

    Jason, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & Payouts

    Reviewed July 24, 2023

    I heard about Endurance from our friend and I thought it was cool that they allow warranty coverage if you don't currently have a warranty. Signing up was very smooth. I requested a quote online and about a minute later, somebody called up trying to offer me their services. He told me I could cancel within 30 days and I gave it a shot. I was in a rush at the time but I knew I could look into it within 30 days. I got the policy where they cover any major issue with the car and the most they'll pay out is up to $10,000. They are pricey, though.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ezriel. Thank you for the review, it sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd please updating the rating to reflect your review.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed July 24, 2023

    I purchased Endurance over the phone and I wasn't too pleased about the price because it’s expensive. Also, they kind of screwed me because I didn't know that I had set up an auto-pay. I told the rep I was gonna call and make my payments and they automatically enrolled me in that. They said that I can call customer service and have it stopped. They also told me they were gonna mail me my policy and I haven't received it yet.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Dorothy and are sorry to see that you may not have had the best experience. To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. Sign in using your email address and password (or contract number in all capital letters).

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed July 24, 2023

    I was trying to get a price on what it would cost to get a warranty on my car and the salesman was pushy and was trying to close the sale. I wanted to call my dealership to make sure they would accept Endurance. The rep gave me the price if I would do it that day and said I can call Endurance back and cancel it if I don’t like it. I was gonna pay two and a half years for a five-year, 100,000-mile warranty. And then he said that if I do it that day, he would bump it up to six years, 200,000 miles. He repeated it several times and I said my warranty won’t expire for maybe a couple of months. He again said he was giving me an extra year with an extra 100,000 miles.

    When I got my policy, it gave me six years but not 200,000 miles. I called Endurance this week and talked to them. The rep said the sales guy shouldn’t have it and that I misunderstood something. I said I didn’t. The rep told me he would discount my policy and instead of 129, it will be $89 a month. I told him that I wanted him to listen to the tape and call me back. Because the reason I got it was the 200,000 miles. I still got coverage under my old policy. It hasn't expired yet. So I got two warranties right now and I'm waiting for Endurance to give me a call back to tell me what they're gonna do. The rep didn’t say how long the $89 premium is. He just said $89 a month and $500. After I got off the phone with Endurance, I did some calculations, and I wanted two and a half years. I didn't want to go back to three years. I'm wondering, based on what I went through, if this is a scam.

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    Endurance Warranty
    Response from Endurance Warranty

    Thomas, thank you for your review. All feedback is important, and we’re sorry to hear you had a negative experience.

    Please email feedback@endurancedirect.com with details about your experience and policy number, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed July 24, 2023

    My coverage was supposed to be in effect on July the 15th. But I haven't received any papers from them.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, Robert! To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. Sign in using your email address and password (or contract number in all capital letters).

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed July 24, 2023

    The rep told me what the policy covered and how much it would cost every time I went. Everybody's been good so far. I don't have a copy of my policy though.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the review, Juanita!

    To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. Sign in using your email address and password (or contract number in all capital letters).

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed July 23, 2023

    Signing up was okay but the rep was trying to convince me to get the policy. But he was knowledgeable and the process was easy. Also, I had CarShield and I was comparing some things. I noticed that there wasn't a big difference in the warranties but I was paying Endurance more. When I was trying to tell the rep that, he wasn't trying to understand what I was telling him. I wasn't impressed with the policy itself and I was expressing my concerns. He just kept rambling on trying to get me to stay. When I told him, "Well, look, I have to call you back.", he was like, "No, you're not. You're not at work. You just trying to get off the phone." And I just hung up on him.

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    Endurance Warranty
    Response from Endurance Warranty

    Amy, we would like to apologize for your recent experience. We will be sure to share this feedback with our customer experience team.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    RatesHonesty & Transparency

    Reviewed July 23, 2023

    Endurance was one of the first companies that popped up when I looked it up that had good ratings. Then what got me to do the extended warranty was the salesman. He was a really good salesman. Every time I asked him a question, he answered it honestly and truthfully. I got a good deal out of it, so I couldn't say no.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Riley. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed July 23, 2023

    The reps I spoke to while signing up were friendly. I asked a lot of questions and they were able to give me answers that pleased me. The price was a little steep but my car is very old so I assumed it's fine.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the review, Sylvia! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed July 23, 2023

    Endurance was the cheapest and number one. Also, they're covering me for more mileage compared to what the other ones were offering as far as mileage-wise and as far as like bumper-to-bumper coverage. The sign-up experience was easy. The person was really nice. He had amazing customer service.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Khadija. We are delighted that you had a great experience with us.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed July 23, 2023

    The guy that signed me up was pretty reasonable and fair. I got great customer service from him. He was very helpful. He explained what he could explain to me and let me know what the breakdown of costs was, and told me how long of a period that I would have to pay. He was very polite and knowledgeable. I had a great experience signing up. When I spoke to another Endurance rep, she assured me that if the car is going to the dealership, 9 times out of 10, it would be genuine Chevrolet parts and General Motor parts put on the vehicle.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Oneil.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    PriceBilling

    Reviewed July 23, 2023

    Endurance is cheap. But it's a little confusing to make the payment online because I don't pay through the them. I have to go through somewhere else to pay.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, Aiyanna. This is just our payment plan provider that processes the monthly payments for many of our contracts. If you have any questions, please give us a call at 1-866-432-4443.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed July 23, 2023

    The first two phone calls that I had with Endurance weren't very nice. They were trying to rush me into it. But the third time I spoke to someone, it went very nice. The woman that I dealt with was very friendly. The whole purchasing process took about 15 minutes. I had a good experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Dave, thank you for your feedback. We strive to make every customer experience enjoyable, and we’re sorry that was not the case initially. However, we're happy to hear your last experience was a good one!

    We’ll be sure to share your feedback with our customer experience team.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed July 23, 2023

    During the signup process, it felt very good and the agent was personable. Everything was explained to me and I appreciate the pricing and everything that I was told that comes with it in the deal. It seemed like everything is covered. But when I went to go and get some stuff done, it turned out it wasn't covered. There was more stuff that wasn't covered than I thought. I can understand that stuff can't be paid for but with things like spark plugs -- that's not a regular everyday thing that you have to change.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Ardarrius. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsClaims HandlingCoverageTechSales & MarketingPriceRefunds & PayoutsStaffBilling

    Reviewed July 23, 2023

    The salesperson was a little pushy and didn't give me all the facts. He promised something that he couldn't deliver. I wanted my payment due date to be on the 15th and he couldn't do that. So, I had to pay my first payment on the 12th. It's no big deal but when I'm the customer and I'm spending money, I want the company to live up to everything that they say. I'm putting my vehicle in the shop at the Cadillac dealership and it's gonna cost me $900. They're changing my brake fluid, flushing my radiator and doing several other things. So, I'm trying to keep my vehicle up and I'm hoping that should anything go wrong with it, Endurance will live up to their promises about the coverage.

    When I called to change my billing due date, I had to call between 8:00 and 5:00. I was a little disappointed with that because I work 7:00 to 7:00 which means I can only change my billing due date on my day off. I can call someone after 5:00 but only if I wanna submit a claim. Other than that, the rep whom I talked to when I changed my billing due date was very professional and he answered my questions. He stated to me when I gave him my information that I had passed the threshold of 30 days and 1,000 miles.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gary. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed July 23, 2023

    Endurance told me initially that after 30 days, I would be covered and that piqued my interest so I went with them. The marketing process and their rep were really good. However, the rep didn't tell me that I needed to drive at least 1,000 miles before Endurance would actually cover anything. We went over the mileage in terms of him just wanting to know what the miles were on my car and how much it would cover in terms of how long it extended, like for maybe 50,000 miles.

    I had some things go wrong with my car and it was right after the 30 days. I took my car in and when Endurance was called, they said it wasn't covered because I needed to drive at least 1,000 miles plus the 30-day period. Who's gonna drive 1,000 miles in 30 days? The customer service was good when I called in to inquire after I was denied coverage. The young lady I spoke to was professional and she was fine. But still, I feel dissatisfied with the process because of the information that wasn't communicated properly. Endurance should simply explain that particular part because another coverage might have been better for me than Endurance. At this point, I'm really dissatisfied.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Edith and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed July 23, 2023

    The rep was really nice and she explained things to me. But there were some things that I didn't understand. The rep said she was gonna send me something written because I could barely read some of the stuff on the phone. She said she was gonna send it to me but I haven't gotten it yet. It's been a month now. Other than that, she had good customer service skills and she thoroughly answered all the questions I had. She marketed the product really well. She told me that if I came up with more questions or if I wasn't satisfied with the warranty, I could always call. I could tell in her voice that she was smiling about making me feel welcome and that I was making a good choice. I'm satisfied with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Margaret. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed July 23, 2023

    The rep was very nice. She was informative and she knew her stuff. The plan options were all nice.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Angela. We are thrilled to learn that you had a positive experience with our team!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed July 23, 2023

    Endurance needs to be firm on their pricing and the item they are going to insure. There has to be a reason why they cut the price that they offer someone. I disagreed with them with the coverage and the amount they were going to charge me but they gave me a better price and I appreciated that. But they need to have bracketed pricing according to the vehicle that they're insuring, the years, and the amount of mileage of the vehicle. That's what threw me off.

    Other than that, my policy covers a lot of things. It covers the motor, transmission, air conditioner and most of the moving parts. They said I was required to reach 30 days and 1,000 miles and I understand that. That's very fair. One thing I like is if I decided that I wanna move that warranty to my wife's car and I get rid of it, I can move that warranty to her car. That was a good flexibility. I recommend Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joe. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed July 23, 2023

    Signing up was all right. The rep was polite and explained the warranty well. I understood 70%. If your card is older, and if you feel like you can't really buy a car at the moment, the warranty is good.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Yeimy.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Profile pic of the author.
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed July 23, 2023

    They do not cover anything when my car broke down, after my car broke down I called them to verify first, and the operator told me everything is covered, but when I took my car to dealer, dealer told me they called Endurance Auto Warranty and they won't cover anything. They wasted my time and money. So I cancelled this warranty, and Endurance Auto Warranty said will refund me for the remaining period of 2 years left on my warranty, by the way, they have a long painful way to cancel their warranty, you have to get a local certified person to verify your car's mileage first and then you have to mail them to cancel the warranty, which I already done that. So after 2 months so far I have not received one cent back. This company is a company of thieves and fraud.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Angus. We're sad to see you go but appreciate you taking the time to leave us a review. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & PayoutsStaff

    Reviewed July 23, 2023

    They were very friendly and willing to work with customers. The overall coverage is good too. It's just the cost, from my own personal standpoint, I wish it was a bit cheaper than what I have to pay for it.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Bright.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaff

    Reviewed July 23, 2023

    I called Endurance and the rep helped me set up everything. It was easy purchasing it. Before I even got onto it, I got a quote fast too. They also cover a lot more than I expected. It's good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Caylon.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed July 23, 2023

    The customer service rep from Endurance walked me through and did everything for me. There was a deal going and I got an upgrade to Elite when I signed up. The warranty gives me peace of mind.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Travis.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed July 23, 2023

    My Hyundai Sonata is covered with Endurance. Signing up went smoothly. It was about five minutes and I had everything. Their customer service rep was professional, knowledgeable, and helpful. The coverage is a little bit expensive, but for an older car with high mileage, it's good.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Joshua.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceOnline & AppStaff

    Reviewed July 22, 2023

    I was looking for a bumper-to-bumper and/or power train coverage and Endurance was able to facilitate what I would need for my particular vehicle and the way I drive my vehicle. The gentleman who I spoke with was really knowledgeable about the service. He informed me of everything that was covered under the warranty or would be covered once the warranty was active. It was a seamless experience. So far, I'm satisfied.

    Every time I've called and spoken to one of their representatives, they've been polite and nice and very knowledgeable about the service. The phone quality has been good. It's not staticky or dropping the call or getting in touch with someone from another country who I can barely understand what they're saying. It's been a positive experience. But their website doesn't have a ton of information about the warranty. You need to type in your personal information, and then receive that callback. And that's where you're gonna find out exactly what it covers. But the app works fine. If my vehicle needs to be serviced, I can take it to the shop. I have towing included with the service. I just have the deductible to pay and they're taking care of the rest.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Bryson. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedBilling

    Reviewed July 22, 2023

    I signed up and gave my credit card number but haven't not heard from Endurance Auto Warranty since they called me wanting to put my other car on there. I'm waiting for my card and for the contract to see what they cover. I won't do anything until I get something from them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Charles! To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. Sign in using your email address connected to the policy and password (or contract number in all capital letters).

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceMaintenanceStaffRatesCoverage - Components

    Reviewed July 22, 2023

    I belonged to Everything That Breaks and they're idiots. I put in a claim and they said they wouldn't cover it. I switched to Endurance and the only thing I did was call and they took the information about my vehicle and a little bit of information about me. I have an HHR Chevy. I got all the major coverage for the engine, transmission, electrical system, air conditioning, electronics, and electrical. The coverage would start after I reach 1,000 miles and 30 days. We already went over the mileage. Endurance is easy and informative. They could do a little better on the price but I understand it's a business. Check out Endurance and see what they can do for you.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating and feedback, Donald. We'll be sure to share this with our customer experience team.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed July 22, 2023

    Endurance explained the warranty well, and the price was reasonable. Also, they made more sense.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Harry!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed July 22, 2023

    The rep explained everything about Endurance and the different processes through it. What I like about it is she said if my car needs a transmission or another motor, I don't have to wait and go through all kinds of processes, waiting on if the work can be done on the vehicle. I pay 102 which is not bad. My mom is paying 60 dollars with another provider. But to me, but it's not bad for what I'm paying because Endurance offers more. I am waiting for them to send me my paperwork through the mail.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donna! Thank you for leaving us a rating. You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.

    If there's anything else we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 22, 2023

    Buying the warranty from Endurance was a long process. I did it while I was on a trip traveling. The rep asked all kinds of questions about the mileage and the year and went through all the programs that were offered. It took a long time and a lot of listening before we finalized our purchase of the product. But the guy was very professional and it was very thorough. He made sure we knew everything about what our options were. He was very good. We might have gotten a medium-grade package where it covers major things, but it doesn't cover all the other things. It's very expensive and I wish it was cheaper for us average Joes that don't have any money now. We had to drive 1,000 miles or wait 30 days before the warranty went into effect. When we talked to the guy, we didn't have any problems. And then, we had major problems within that period and we had to pay for all that ourselves. But it's all set.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Cindy.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase

    Reviewed July 22, 2023

    I'm stress-free right now because if anything goes off my car, I don't have to worry about that. I hope Endurance comes through, like they say they will and do what they're supposed to do because I'm paying them. The person was good and explained everything.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Stephanie. Thanks for taking the time to share your positive experience. If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed July 22, 2023

    I got a policy for my car and another one for my wife's car. I keep my cars in extraordinarily great condition. I've probably just wasted $6,000, but I did it for peace of mind. If you never need it, great. If you need it, it's good to have. I'm 80 years old and I don't wanna work on cars anymore and I just bought them both. The policies cover bigger ticket items. I looked at CarShield and a couple of other ones, and Endurance was fair.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi Joseph. Welcome to the Endurance Family!

    We look forward to providing you with excellent service and having you as a customer for many years to come!

    - The Endurance Team

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com