Endurance Warranty Reviews

I brought a 2014 Nissan with very low mileage but I was still concerned about warranty coverage and Endurance stood out to me. So when I called my first experience wasn’t the best but another customer service representative made everything right. That’s all we as customers want! I would recommend Endurance to others.

I originally had signed up, and then after reading all the brain damage from Endurance, I decided to cancel it. I've come to realize that they all stink. If you need to put a claim on an extended warranty, you staying to just get beat. Taking the money was easy. Getting the money back was a little more difficult. When you have a problem, it's like anything else with insurance, they don't want to pay.

Something went wrong with the truck and I took it in. Endurance said that I didn't meet the 200-mile marker to get it fixed in which I didn't understand, that I needed to have 200 more miles driven on the vehicle. I told them that if I knew I needed 200 miles, I would have done that. Something just went wrong with my vehicle and they should fix it. They said that they couldn't do that and that I need to have a total of 1,000 miles. This was ridiculous. I paid for insurance. They were supposed to help me no matter what. I was paying on time. Why would I not drive the mileage that they want if I knew something was wrong with the vehicle? They just found a way out of fixing the vehicle so I got out of that. It was too much to go through with them. I canceled my warranty. They suck and I would never do business with them nor recommend them to anyone.

I talked with the reps and they were very courteous and timely. Endurance should make it cheaper to buy the extended warranty but everything was good.

When I signed up, I didn't feel I was misled in any way, shape or form. It surprised some of the people in the automotive resale business that I got that policy with that price. They told me it was a good deal at a good price.

The sign-up process went really well. But when I tried to file a claim for my wife's car, there were so many issues that it’s become a problem in my area. The biggest thing is where I live and the maintenance rate is higher than what Endurance will normally cover. My wife pretty much gave up on the claim and just took the car to a shop to get it done. We were already waiting three days and I already had a rental car for a day and Endurance didn't even do the coverage on that.

The signup was easy enough. I felt comfortable.

The product was explained very well but I don’t like the way that Endurance does the payments. I like to simply go in through my bank and check off and pay them every month. That would allow me to choose the payment date rather than having to remember that Endurance is gonna pull money out on a certain day, and that date does not correspond with how we pay our bills, so it's a hassle for me to do it. But I liked the policy, so we did it. I was very satisfied with the sign-up experience, which was easy. But I'm not satisfied with the payment option. I get it that that’s the way they do their payments but it’s inconvenient for me. Still, Endurance is a good choice for us and we've recommended it to others.

They have plenty of different plans. I wanted one similar to the plan that just expired, and that's what I got. Everything was fine.

I like what Endurance offered and decided to go with it. They did well because I had specific questions from past experiences and they answered everything I asked. We were on the phone for quite a while and I felt confident in getting the service. I had to do a multi-week initially and they were even willing to work with me on that. I was very satisfied. I would recommend them.

I was looking through my Carshield policy and I didn't see the initial coverage that I thought was being covered like brakes and minor stuff. I cancelled it and went with Endurance. I went over what was covered with a fine-tooth comb. Customer service was very helpful and they allowed me to do partial payment for the initial payment. An extended warranty is a safety net. I haven't had to use it but I don't know what's gonna happen this winter. I purchased the car a couple of months before I signed up with Endurance.

Customer service was great. I spoke to two people, because I had one car that I was doing it, then I decided against that car. So I had to call back. Both representatives I spoke with were great.

Endurance offered the best overall package and it was worth the money. Their reps were very good.

I was having an issue with a battery and I couldn’t get the car started. Endurance was offering $100 on a battery and to use that, you gotta have your vehicle towed. I was told at the Ford garage it was gonna be five days before they could look at it. They were looking at renting me a car. The first person I talked to on that battery issue was indicating that I could probably go out and buy the battery and submit a claim for it afterwards. When I called back later to try to do that, I talked to somebody else and that individual told me something totally different, that I couldn't do that. I would have to actually have to get it towed in. So, I was getting two different stories there. I didn't submit the claim after I talked to Endurance because it was gonna end up costing me more money than going out and buying a battery and putting it in myself. I got my vehicle in the Ford garage right now getting diagnosed. So, we'll see how that goes.

I'm loving Endurance. They were the first one who accepted my car and gave me the lowest rate for everything that they covered. I worked with mainly one rep there and she really worked with me because I had to set up my deposit, my initial down payment and I had to break it down. In most countries, the initial payment is the initial payment. It will not be broken down.

The Endurance sales guy that I talked to was phenomenal. I looked around and ended up calling him back.

The Endurance rep I worked with was wonderful and knowledgeable about the products and service. He was detailed in explaining everything to me. He let me know that I will be receiving all of my information through email. It was really great. They were very reasonable. I'm not mechanical in any sense of the word. But the policy seemed like it covered a lot of things that may break down.

The rep told me some things that I didn’t know about in my initial research. You should know what the process and the steps are when you go in for repair, if it's necessary and she appeared to be very knowledgeable on that step-by-step process in the event of having to make a claim. She also told me about the extra coverage that would cover things like the electronics in the vehicle and the screens, in the event of trouble. So she went over what was covered in the initial policy and then what was not covered, but could be additionally purchased. Also, she went over the particulars of the coverage itself, which was good to know. She let me know that when I get the actual policy, I would be able to read over it and had set so many days to actually agree to it. When I looked over it, it was exactly what she said. I told her she was a good salesperson because she got me to purchase an additional portion of coverage. It was an excellent experience.

I like that with Endurance, I don't have to deal with a third party. The purchasing process was easy and it seems like it's pretty much a no haggle price. That was fair enough. I was really disgusted at CarShield at the time. They paid my claim but they dragged their feet about it and left me without a vehicle for a month over an air conditioner, and it was not even a serious issue.

The rep was very nice. Also, I liked what Endurance quoted me. The payment is okay.

I had a very helpful rep who was able to explain everything to me. He provided a good price and answered all my questions. He met what we had established for our car. Everything, to this point, has been fine.

I used ConsumerAffairs website to find Endurance. They offered more for pretty much either the same money or even a little less. It was kind of interesting that after I went with Endurance and they gave me a price, I told them I'd think of it and they gave me a lower price.

Signup was fairly easy. They go by what you can afford, but they give you the price of the whole plan. They break it down.

Took care of me personally without having to hand me off to another. Got the VIP service and the premium policy. Agent was clear and explained the coverage, asking the right questions and made sure I understood.

Endurance's price was good until I checked with another company and then I cancelled out. The reps were a little bit too high pressure and I don’t like to be high-pressured. Most consumers do not want to be because that turns you off. If you're trying to sell me something, tell me about the product. But I want you to listen to what I have to say. If I want something, I wouldn't have been calling you in the first place. So you’re telling me about your product, but don’t start with telling me that it’s going to cost me $2,000 or $9,000 to get a new motor, if my motor breaks down. And that you have roadside assistance. I already have roadside assistance so that wouldn't be important to me.

I wanted the bumper-to-bumper coverage. I ran the numbers, and I liked Endurance's cost over time. There's not a whole lot of difference between the premium packages as far as the coverage. So then, it boils down to the confidence you have in the person you're talking to as far as what they're saying, and the cost. As far as Endurance's customer service, I'm kind of somewhat savvy so I completely understood everything they were saying. They answered the questions just like I hoped they would.

The salesman did a good pitch. Everything was good but they raised up the rate after two or three months. They sent me a text message and an email saying they were gonna raise it up. They've taken out direct deposit out of my account.

The reps were excellent. The only thing is, right now, I can't do anything with my account. They sent me that password and it's not working for me.

The rep was great. He told me that if I wanted to cancel that I couldn't and how after I do my initial two years on the contract, the next two years, I don't have to pay anything. But I was a little upset that two days after I got my warranty, they had a commercial where they're giving premium benefits.

The coverage for Endurance is way better than the other provider. My experience with Endurance outside of getting a policy is very limited but the reps are great. When I was deep diving and looking around and I had questions, they were able to help me out.

I'm having a bad experience with Endurance. I turned in a cancellation slip and I didn't know I was gonna have to go through all that and get it notarized. I took the car off and they still did not give me my money, and I still haven't got it. It’s been almost three months I've been waiting on that money. Now, they're telling me I didn't send the cancellation slip back. I'm tired of it and they’re calling me for more payments for this other car I put on it and replaced with the other one. I just had another payment and they’re saying that I owe another one. I told them to apply that payment to this car that I have and that I'm not giving them any of my information again until I see that being done. The payment on this car is only $104 but they send me things that I owe 150-something.

My experience with the Endurance service reps was good and bad. They were good with the verbal but then the multi-page document that came out to me kind of took me by surprise because now I'm trying to figure out what I am covered and not covered for. The contract is like a treatise from a law department. I don't have time to read all that and try to decipher it. Right now, I'm smothered with stuff to do and I don't have time to play with this. Endurance could have been more clear on that.

The gal was great and I appreciated her. She walked you through each policy, each one of the different ones that there were, and didn't push one way or another. She let me decide what was best for me and it was a pleasant experience. The policy was the best money for the buck, which was why I chose it. The interesting thing was after the conversation, it's 30 days and I would have liked to have some sort of confirmation that my 30 days are up or a link to my policy could have been given. I don't remember ever receiving anything through the mail that says this is my policy and this is what it covers. I had to research everything, find that email and pull it up myself.

Endurance offered me a little more. I recommended them to my daughter, and she got it, too.

The guy I talked to was knowledgeable and helped me out. It’s five years that I’m getting the extended warranty for and Endurance had the best price.

I had a good experience with the reps. They explained what was going on and convinced me that this was the right thing to do. But I ran into an issue with Endurance which is still in the resolve stage. I sold the vehicle and they told me upfront that I will be able to transfer the policy to the new owner. But I've been in the middle of trying to do this transfer for the last two and a half months so I'm a little frustrated on that end.

I took my truck in just to get it checked for something minor. It ended up needing some major work done on it. Nothing was covered. So I thought it was pointless for me to have a warranty and they didn't cover anything. It had to come out of my pocket. At least $4,000. So, why am I paying for a warranty?

James, the rep who helped me with signing up, was superb. And when I filed a claim, it went good. I didn't know what was covered when I filled it out and then, I realized that anything that's your wear and tear is not covered, so it got denied. But everything was smooth.

We went through Endurance and they were helpful. They offered me the basic package plan.

It's been great with Endurance. There was an array of plans. The rep was informative and customer service was good.

Setting up the warranty was fairly easy. I did some research online and Endurance was calling in no time.

Everything seemed great at first and everyone was so nice, until it came time to use it. My auto repair shop called to get the service approved and was told that I would need to contact them first. I called and I was told there was a mileage discrepancy, and I would need to cancel my account and start a new one in order for the service to be covered by my certified auto repair shop. I literally sat in the vehicle and read off the odometer when the account was set up. Now I’m paying for the repair out of pocket, and I wasted over $750 in monthly premiums for a service that I can not use. SCAM!

The rep when I signed up was real nice and kind. The plans offered were good and she gave me one that was bumper to bumper. I got a reasonable price, too. It was a great experience.

I made the initial payment as well as a monthly payment to Endurance, and I was a little bit surprised when I finally got the contract. It said that I have to had 1,000 miles on the car before they would do anything under the contract. I still don't have 1,000 miles on the car because I don't drive the cars much so, that was awkward. But it’s their rule.

The coverage from Endurance seemed a little bit wider. However, I almost did not go with them because of the reps that were calling me every time to follow up. I never got the email with the exact description. Someone sent me one file at the beginning, and then the other person who told me for another package of insurance would never send it. They put me to a point where I questioned if this was a scam. I did a bunch of phone calls and when I was close to decide, I told them that I would not spend my money without having an idea what I'm putting so I needed a file. They sent me the full descriptions and I decided that it was worth it and a good package. Then I got an email from a company that collects the Endurance payment. They sent the instructions, username, and temporary password, however, it doesn't work. I'm pretty flexible with the internet, set up my account, and do the auto-pay. Now, I got to plan a time to deal with that.

Company just finds ways to not cover repairs and is a hassle while you are trying to get your car repaired. I went for an oil change, Company called to get a pre-approval, then called back after the oil change, service center had to email a copy of the invoice and wait, An hour later after they paid 50 towards the oil change I paid the rest and was able to get my truck back. Lot of wasted time.

The guy that I talked to was very helpful and explained everything. He did a nice job because I bought for my car and for my daughter's car. I was never pressured to do anything.

The rep was great and he answered all my questions. I still haven't gotten my policy. Other than getting the policy in the mail, everything was fine. Their warranty is $2 or $3 a month more, but offers so much more coverage.

Everybody was friendly, responded when they said they would, and gave me the time to check into things. It was very favorable. I was looking more for coverages when I had my questions, and they able to answer all of them. One of the things that was really frustrating was I started my inquiry online and that opened up a can of worms. It had nothing to do with Endurance though. I went through the consumer deal, got calls four times a day from all these prospective companies, and that got old. If I were to do it again, I would contact the company personally.

Working with Endurance was a very simple process. They have what I need. So far, the transaction process and the representative, everything was very positive. The rep was fantastic. She was very thorough and pleasant.

The purchasing process at Endurance was good. Quincy was very good, nice, informative, answered my questions and made me feel comfortable.

The signup process took some time, but it wasn't difficult, and the person I dealt with was patient with me. I had a lot of questions and I was comparing to two products. I decided to go with Endurance to see if I would follow up on my research and decide if I want to stay with them or not. But I like that they have the maintenance support, which means we work together as opposed to leaving me out on the island saying I'm covered. And then, I don’t get a lube job, I miss it by 1,000 miles, and they'd tell me that I’m not covered. If Endurance is paying for the services, I’m more likely to get the services on time, and they will have a record of it. I also like that the person I was speaking to was a representative of the company, as opposed to an independent contractor. If I had a problem, I have access to reach out to that person. I’ve recommend Endurance. It’s just a matter of deciding if it's what they wanna do.

Endurance was recommended by one of the car dealers that I work with. He said that he has a lot of customers that are Endurance customers and they had good luck working with them. But I was dragging my feet on this quite a bit. I had several different discussions with different reps and they were all very good as far as being patient and understanding with me.

The fellow we worked with was absolutely fabulous. In fact, he was so good that when we decided to do another vehicle, I made sure I got his name and we called him back directly. His name was Sean. He was helpful, informative, told us the overview of what it would cover and what it wouldn't. The price was also reasonable. It was a very pleasant experience with the young man that we were dealing with.

I spoke to them two times and they worked with me for the start-up payment. They let me split it in half. They also cover everything. Anything mechanically, it's all covered. Unless you do your own mods to the car, then it voids the warranty. I was like, "How about you go over what you don't cover? Because the list goes on forever of what you do cover." The only thing that I don't like with Endurance is that you have to wait 30 days and drive 1,000 miles before it kicks in.

Their customer service was good. They gave me the numbers and the ID that I have. I haven't gotten any paperwork yet. But it hasn't been 30 days. I thought I would get it within 30 days.

The rep was very informative and came up with a plan that worked for me. It seems like it'll be a pretty good plan. Hopefully, I won't ever need it. I haven't had any experience with Endurance yet but I would recommend it.

The sign-up was easy-peasy. It was good. They were very efficient at that. They took my money very quickly.

The rep from Endurance was professional. He sent me a package in the mail and told me to read the package because there were a lot of stuff they gave me that they didn't even go through when they talked to me. When I read the package, there were probably a couple of hundred dollars' worth of oil changes and all that stuff they give you for free.

Endurance's rep was very helpful. She only didn't know one question, and she had to refer me to their higher ups in the system. A payment plan is never the option but the expense of the whole thing is shocking how much those warranties have gone up. But as long as Endurance covers what they say they are going to cover, it should be worth it in the long run.

I had checked out other companies and Endurance had better protection. Signing up with them was easy and it was a good experience.

I like that Endurance is backed by Better Business Bureau. I’m still in the sign-up process but everything is good so far.

Carshield took four days before they contacted me and by that time, I had already purchased from Endurance. Endurance did excellent customer service. They listened to my concerns in what they were able to offer. They went over and beyond.

I heard about Endurance from the service manager at the BMW store, which was why I chose them. The customer service was good.

I have a 2007, and I'm thinking about getting another vehicle which I haven't been successful with at this moment. But I want to make sure that I'm covered. I know at that mileage, it doesn't go bumper to bumper. But my main concerns are the transmission, air conditioner, heater core, and the water pump. My other problem is, for some reason, I can't download the information that they sent me. Other than that, some of the questions that I asked were answered and Endurance explained that the braking system and tires and stuff dealing with that were included in the package that I have purchased. Also, the representative was very informative and polite.

I always wanted my cars to be serviced from the dealership, so that was what I was looking for. I have a Ford car and when I was planning to go with Endurance, I checked with the Ford dealership and they have a tie-up with them and it will be helpful for me in filing the claims. The customer representative who attended my phone was knowledgeable because he answered all my questions. I was happy with him so I made the payment. But at a point of time, I thought I was being scammed. His voice was so muffled and I was hearing other people talking. The quality of the call could have been better as it was the first time I got in touch with them.

My previous warranty company was a bunch of jokers. I had a claim for my lower suspension. I bought the best and they said it didn’t need fixing. Well, it needed one because I couldn’t get an alignment without fixing it. They got out of it. I was gonna arbitrate it but I didn’t have time. I went online to find out who's not a fake and Endurance came up as a good company. I have more confidence in them than in my previous company.

The rep was helpful answering my questions.

I liked Endurance for the things they cover and the purchasing process was good. The rep did a good job as well on explaining things.

The rep from Endurance was very nice. He gave me information and explained everything to me.

Escobar, the guy that attended to me at first, was assuring of what he was saying, truthful, and thorough with what he told me. He told me that the package covered all kinds of stuff. We discussed the other warranty that I had and he told me, “We’re really number one on the list, and we cover this and that.” I called back the lady from Endurance and I told her I would cancel it because I was about to go with another policy that gave me a better deal. But she explained to me that just because it sounds better, if they can do this or that, and she convinced me. So, I thought, “All right.” The payment is from $94 a month. That was what first Endurance would charge me. Then Protect My Car told me they would do it $84 a month for the same amount of time. But when I called back Endurance, they went down to 77. So, I figured I would stay with Endurance.

Everything was good with the sales. The rep gave me some pretty good stuff there. But Endurance put my mileage down wrong.

The first representative was thorough. The second one was okay but she didn't send me my policy once I made the payment. So, I had to call and ask about the policy and have it sent. Endurance had a good deal. The features they had were sufficient for what I needed.

Endurance was one of the first ones to get in touch with me about a warranty and they offered me their premium package. It was quick and they were able to get everything situated fast.

I liked the things that Endurance offered. I recommended them to a friend.

Everything was good when I purchased Endurance.

Leon, the rep from Endurance, was very nice and answered all my questions. I’m glad everything went smoothly.

When I signed up, the rep explained everything in detail and made me feel comfortable. He explained the different plans and what they cover. Everything was good.

Signing up was quite easy. I talked with Endurance to be sure as to what they covered, and would it go with my car anywhere. They said that as long as the technicians were certified, and those at Toyota are certainly certified. So I'm going to try that tomorrow because I'm getting my car serviced first thing in the morning.

I liked Endurance's plan better than I did the other warranty companies. Also, they answered all the questions I had about what it covered. Everything has gone good so far.

I had no problem with customer service during the purchase process.

I selected Endurance because the policy they have would also cover my electrical and power steering, and it was cheaper than what CarShield tried to charge me. The rep I spoked to said he was the manager. I was apprehensive so he told me to call a few dealerships and see which warranty company they liked dealing with.

The rep was courteous and seemed to know what he was talking about. He laughed at my jokes and made the agency sound like it was good. But Endurance should include the sound system on the policy.

Good prices and fast feedback on getting back to customers. Haven't really experience the full benefits but look forward to a good and customer service so looking to get my car running good by snow time.

We signed up for the Premier plan last week, and I enjoyed talking to Endurance and making this search easy. From the time we started talking to them, they were very easy to work with us, worked with the down payment and the monthly payments. They guided us into the best plan that they offer at a very reasonable price that we could afford every month.

Usually, the cars that I buy have their own coverage or the companies provide whatever the dealership provides. My coverage with Endurance was very close to that. The rep was very nice when I signed up and had excellent professionalism.

I called Endurance and the representative was very nice. The quote was reasonable but I wanted to shop around. Then the representative called the manager and he gave me a better deal, and I went with Endurance. It was relatively a painless process. When I spoke to the two representatives, they made me feel comfortable with the level of coverage and what was included.

I had a good experience with their rep. I had a problem setting up the password and they helped me situate that. My plan covered everything as far as the electrical. It also covered a flat tire and basic maintenance once a year.

Everything was fine and everybody was very nice. Endurance was people-friendly and I had no qualms with the guy or lady that I dealt with.

Endurance let me know what was covered and what was not. They made it easy for me to make the choice.

The rep was thorough. We went through a bit of stuff and he was very helpful. I'm brand new so the experience that I've had so far has been very good. Look into Endurance and talk to a customer service rep.

They had a good price for covering everything, bumper-to-bumper. The sales rep was a real cool guy. I ended up coming back to him to sign up, just because I figured it would help him out a little bit, especially since he helped me out so much. It was a very good experience.

I went with Endurance's premium plan and it should be close to going into effect. Everything so far has been okay. I would have liked if the price had been down a bit. But for what I'm getting and looking at other policies, it's about right.

I liked the personnel from Endurance that called me.

Endurance seems to be well-known and accepted by a lot of dealerships. I spoke to my dealership and they spoke highly of them. One of the biggest issues with dealerships is payment from warranty companies and they seem to have a good reputation for that. I contacted them and they were pretty straightforward from the beginning. They gave me what I thought was a reasonable price for the coverage they offered me and their contract was well stated. It was a smooth transaction.

I did some research online and did some comparison between Endurance and some of the others, and I decided that Endurance would fit my needs. The person that helped me was wonderful. She made it a very easy process, and ensured the fact that I went with them.

I signed up when Endurance was doing their promotional and I had my fiancée sign up for it as well so she can add her vehicle. The rep was knowledgeable.

The rep was a friendly guy who was nice to talk to. I got a pretty good deal. Everything's good.

I had a really good experience with Endurance and would recommend it. The gentleman on the phone was very cordial. He seemed to explain pretty comprehensively what would happen. I didn't feel high pressure like you do with some of the car coverage companies. The cost is a little bit more than I wanted to pay, but it's going to be worth it if everything pans out, that it's reputable as my research shows.

The Endurance rep I worked with was very good. I was pleased with the plan offered for my vehicle.

Endurance is a good insurance and signing up with them was very nice. It wasn’t difficult at all. Right now, the car is still running perfectly but I got the service contract in case something happens and all I have to pay is a $100 deductible.

I had a bad experience with my previous warranty. I did a search on Endurance and reviewed their history and the information that was provided was fair enough for me to accept them. The rep was knowledgeable. I asked specific questions about the policy and what the coverage would be and his answers met what my needs were. The plans were little pricey especially for people that are on fixed incomes. I realized that it’s inflation time, but even so, for some people that need their vehicles, the prices are a little high.

Chris, the rep, was able to supply me a sample contract and we went over it. He was able to tell me that my car was covered bumper-to-bumper. So it was more or less me asking him questions about coverages based off of what other companies told me they won't cover. I asked him if there were any other options that Endurance has that weren't included in what I have. He told me that what I wanted covered was what I would get covered. The only contingency is 30 days and 1,000 miles.

They were very polite and very helpful when I called in. Also, the price was right. They said to call them back if I had any questions and they sent me an email with the contract so I could read it. I called them back when I had decided to go with them and let them know that I was going to sign up. Everything was straightforward.

I talked to someone about Endurance some time ago, then I thought about them and I called and I got online with it. Then they called me and I bought a policy. Their representative explained everything to me and what I would get. She was cordial.

In going through the options, the rep treated it like a tiered type of thing. Endurance has so much coverage under this and that and how many miles I have to drive or what would cost me per mile. It was easy. Also, I liked the price.

I liked what Endurance covered and the rep was very polite and went over everything with me. I felt very confident that this was a good company so we decided to go with them.

The rep was smart. He was quick and answered all the big questions I had to the letter. He was like an Air Force guy. This extended warranty is keeping the car looking good.

The reps at Endurance were very agreeable and very amenable to the situation. They tried to help me out as best they could.

The rep was very knowledgeable and it wasn’t a hard sell situation. It was an informative, decision-making opportunity versus some of the other calls I’ve experienced. I knew about the product during the call and the options that would be covered. Money is important to everybody but I would look for what the most benefits are to you in the event you need an extended warranty. I liked the idea that there was some maintenance included in there with Endurance. I liked it because I was gonna get my cost investment back with them.

The customer service rep was wonderful and he answered fast on any question that I asked. This is my first time to join Endurance and I'm still a little confused of all the stuff that are covered. They sent me an email and I don't like emails. I'd rather have paperwork.

Called for a QUOTE on a car warranty and it seemed that they had it all figured out which warranty package was best for me at this certain price, before I let them know what I wanted and then started to sign me up. Whoa Nellie, I told them that I was interested in less coverage with a smaller price per month and so they went down one size package at a reduced price and then started again to sign me up and they absolutely did not want you to get off the phone before they had a commitment from you to purchase this NOW! They need to slow down and let the consumer talk about what they want first and not ram a select package in their ear. They probably operate on a commission base pay.

The rep was very helpful when I signed up and the plans that were offered seemed like they were worth the money.

The Endurance representative was great. I got the highest package. I got a package in the mail from them with a card in it.

The customer service did everything when I purchased the warranty. I purchased two other warranties because I wasn’t sure which one I was gonna go with. I had to get a quote of my mileage and I had to provide the actual mileage. Endurance updated it to what it should be so that was a good thing. I didn’t like though that I paid for a service where I can get a discount on my battery or tires but the customer service reps didn’t explain that that there was an extra charge. I was assuming that was part of the package. I didn’t know about it till after I spoke to a second rep an that was when they told me that it was something I could get annually. They could have at least explained it to me because they had billed my card three different times and I didn't understand why. When I talked to the other rep, he said that they had to bill it separately for this. Other than that, everything else was great.

The rep went through the detailed information on the policy which were all excellent. Also, the rep explained that I can contact the phone number that he gave if I needed any help or if there were any issues.

The customer service was good.

I registered on ConsumerAffairs and I was getting phone calls right away. With the three companies that offered, the one I answered was Endurance and I went with the lady. I might have been able to get it a little cheaper but the purchase process was satisfactory. It was very smooth and straightforward. It was a good experience for me. The lady was very kind, informative and gave me the information I needed and wanted. As it turned out, the extended warranty that I had purchased when I purchased the car ended in May and I was totally unaware. I lost my husband this year, I'm a single woman and I'm 77 years old. I need to have the coverage to know that my car is covered in case of anything happening. The car only has 48,000 miles on it and the lady said that they were gonna treat me like a brand-new car.

The rep from Endurance was very good and having the warranty is great because you never know when something's going to happen.

The rep was very helpful. The explanation of the program was beneficial. I still had questions and they were all addressed in a very clear, professional way. But I've been having trouble. I'm supposed to get a welcome packet and I don't have it. I've contacted them twice and they've doubled checked my email address and I've checked my spam folder. Also, I'm still getting calls from Endurance, trying to get me to sign up. They keep saying within 24 to 72 hours, but this has been for a month.

I haven't used the service. There is a 90-day wait time. But Endurance provided a good plan.

I liked Endurance way better than the other company I was with. The rep wanted the details. So, I knew what I was signing up for when I signed up for it. When he sent me the paperwork for everything that he quoted me for, everything that he said was covered was in the same paperwork that I received, versus the first company I signed up for. So, that was a plus for me. It wasn't like he was saying something to get me to sign up and then I get bamboozled later on down the line. All in all, it was a good experience. I have to pay my other half, which I probably was supposed to do this week. But I'm gonna have to give him a call later and see if I’d get a little extra time.

Endurance is good. The rep I spoke with was a very nice lady. She helped me out a lot. I just wish my monthly payment can be a little bit lower. ‘Cause I was gonna add more cars to it but I can’t afford the high monthly payments.

The rep I worked with was very good. So far, the plan seems all right. I'm just waiting to get it in the mail. I haven't gotten it yet.

Endurance covers a lot more things than the other companies did and the prices are better.

I recently purchased my first Chevy Corvette convertible. The warranty that the dealer that I got it from offered was astronomical-priced. I refused to go through the dealer, so I looked at a couple other companies. Endurance had the best price. The way the person I spoke with explained was a good thing. He was polite. I had to break up that initial payment and start a payment. So, the second part of the payment did not go through automatically because there was an issue with my credit card that they have on file. Someone reached out to me, and I was able to get that squared away. They helped me with it because I didn't know that there was an issue with my card. So, they told me something I didn't know. Everything as a whole was a very good experience and I'm looking forward to continuing this relationship with them.

Everything was good with the signup process.

When I purchased the warranty, I was putting a down payment down to secure it but when I called back to actually buy the warranty, the lady said I already had it. The waiting period was already in process. I didn't necessarily know that I was buying it at the time. But everything has been good so far with Endurance. I was looking for one where the big stuff would be covered and the plan options were fine.

Peter, the rep I worked with, was very polite and thorough. He went through everything. I was definitely sold. Endurance covers bumper-to-bumper.

I spoke to two of their reps and both experiences I had were great.

The rep was very helpful, pleasant and wonderful. He did an excellent job of explaining the payment plan. I wish though that Endurance would give a more extended thing and continue to cover the car after. Endurance goes up to 100,000 miles and it’s not like the protection will max out. I’ve got another hundred thousand miles on my car.

Endurance was the only one with five stars. I googled best auto warranty and then looked at each one of the companies. It was very simple to set the warranty up. I put in my information. They got back with me. They gave me a price. I said, "Well, let me sit and think on it." Three days later, somebody called back and said he was the supervisor and asked what would it take to go with them right then. I said, "Well, the price was a little steep." He knocked it down $500 and I registered right then.

I put in some information on some site. The guy called me five minutes later and we talked about it. Endurance was very forthcoming with information. The price was reasonable for a five-year warranty. Also, I like the terms and the coverage for a car that could be very expensive to repair. I liked the idea that I can go to the Porsche dealership and pay the 100 bucks, Endurance covers everything else and I don't have to worry about it. This is a specific car, a 2006 Porsche, that it's very expensive to repair something that could just be something simple.

Everything went fine with Endurance. Customer service was great and their employees were nice and very professional. They somewhat went over the plan options I received. But after I purchased my policy CarShield called me and offered a cheaper rate than what Endurance was offering.

I didn't care for the first phone call from Endurance. I was told they could only give me the discount if I sign that day. I hung up. Then, I got a call back a couple of weeks later and I asked the rep about getting that discount. He said he could offer me the discount and I said, “Okay.” He gave me all the particulars and I told him I was gonna talk to my wife. I told him to call me back next week and they did. It was a great experience except for that first phone call.

As far as speaking with the representative, it was pleasant. He explained everything. My warranty hasn't gone into effect yet but I was happy Endurance put me through with that.

I had great experience signing up with Endurance. The rep was very knowledgeable and polite. I wanted the plan on the engine transmission differential, but my plan covers the steering, electrical, air conditioning, and brakes. So, it covers almost everything in the whole car except the things that I expect to wear out. The booklet tells everything word for word what is covered and not. I may not have used the warranty, but at least it's a peace of mind like life insurance.

I had a previous warranty with Endurance on my BMW Z4. They've completely rebuilt its transmission. They did some stuff to the front end and some other things that had to be done. They saved me somewhere in the neighborhood of $8,000 or $9,000 over the time that I had it with my Z4 so I figured it was worth the investment. It paid for itself. This time, I did a search on them and seeing that they were number one, I called them. They realized I was a repeat customer, and they gave me a discount. I'm anticipating I would get good service from them. I hope I never have to use it. But you never know until something happens, and then hopefully, it'll be something that's covered.

All extended warranties don't cover your wear and tear. But that is the life of the car as well as the engine. I’m mostly dissatisfied on that part but I get it. Other than that, I haven't had to use it yet. So, we'll see how Endurance holds up. But the experience has been good so far.

The rep from Endurance was very nice, informative and helped a lot. He was very easy to understand and deal with.

When I spoke with their rep, I specifically told him what I was looking for and he was able to give me what I wanted so it kind of sealed the deal for me. It was a good experience with Endurance.

I'm not happy. Endurance quoted me 125 and now they are billing me more. I paid 250 something for the first payment and then 150 something for the monthly payment. I was trying to get hold of them. I just don't have time because I'm working from Monday to Friday. They are so good at selling something, but I never tried it yet. I will see on the first time that I will use it then I will find out how good they are.

I liked the policies of Endurance Auto Warranty. I talked to one person there during the sign up and the process was pretty easy.

I talked to Endurance's representative and he was very convincing. So, I thought that sounded like a good program. I also liked that Endurance provided for some of the regular maintenance whereas the other companies don't. Do your research and make sure you know who you're comfortable with.

Endurance explained everything. I had some guy who is in Chicago, and I’ve been with Endurance for several years. He presented everything well. He said, “We can even split up your down payment.” I said, “No. That won’t be necessary. We’ll get it out of the way.” I paid Endurance the down payment and set up a monthly payment. The first draft will come December the 1st and for $130 a month. I was satisfied with the guy. He did a good job of promoting.

The rep was very helpful and the experience with Endurance has been positive so far. I know that I'm covered so that gives me a sense of peace of mind if something major goes on then I do have coverage. I'm hoping that I don't have to use it. But if I do, then at least I have that which could help me.

I loved dealing with the guy from Endurance. He broke down every section for me such as what’s covered and their two different plans. He was very knowledgeable about the company, which I appreciated and what made me buy it. He made it where I can afford it every month. Purchasing the coverage was very easy. He asked for my VIN number and how much miles I had.

I had a friend who recommended several companies to get a warranty for my car. I went online, put in some information about my car, and what I needed. Endurance came up as the best one for what I needed so I called and got a warranty from them. I knew what I wanted when I called them and they were very helpful. When I made the call, they set me up with what I needed and a payment arrangement that I could live with, so it worked out very well. Also, I looked for a powertrain warranty, so that was what I got.

I liked that Endurance is first party. They are actually the people that stand and back behind it.

I was very impressed with the guy that sold me. He gave me advice like, "If you want to go with this guy, just make sure you do this and that. Let's compare apples to apples." It was very informative. He made sense and was honest about it, whether I bought from him or not. Just gave me some things to consider as I made my decision.

I got fully set up in half an hour with a phone call.

The representative was excellent and the plan options were good.

The reps were very thorough, knowledgeable, pleasant and answered all my questions. They did a good job on letting me know the difference in all of the other ones that were out there because right now, I have Ally and I'm going to cancel them and go with Endurance. The customer service is par excellent. I have trust issues because I'm a veteran with PTSD and I'm leery because I've had issues with authority figures and big corporations. Speaking with the reps at Endurance, I felt good and I’m comfortable going forward with putting my caddy in their hands if I ever have a problem. They should all keep doing a good job.

The rep handled my questions and concerns about coverage real well. He even answered questions I didn't ask. He was a real professional and knew all about it. And he let me go online and read it and then called me back a little later that day. He didn't push me.

Once Endurance found that I wanted them, I must have had eight voicemails until I finally answered one and went ahead with the process. That was a little overkill, but I didn't blame them. The experience was good. The rep passed me on to his manager, and he got some additional money off. The policy is a little expensive, but I could not afford to be without it.

The reps from Endurance were both professional and I had no problems with them. They were very knowledgeable. They were able to tell me everything that was involved in the plan, what was covered and what was not. So, I felt good talking to them. People need to know the amount of coverage of the plan that you’re getting to make sure you get one that fits your budget and needs. The reps ran through three different plans with me and I was able to make a choice. I knew which one I needed. I'm happy that I'm now getting my Malibu covered for that policy.

The plan that I went with covers pretty much everything. I told the rep I talked to that if it makes this truck move, I want it covered. In the email he sent me, I saw a couple of things that I wanted to question but I wanted to wait till I got the paperwork to see exactly what it is and all that and I still haven't gotten it. But I know it takes a couple of weeks to get it all typed up. Other than that, he answered any questions I had and he seemed pretty knowledgeable.

Purchasing from Endurance went smoothly. The reps told me about what’s going on, how the extended warranty works and my payment schedule.

I liked the benefits, and the guy I talked with was convincing. Also, it was easy to get set up.

The rep from Endurance broke down everything about what I have, when it starts and why I have that price.

Endurance was recommended to me at the dealership. Signing up was simple and Shawn was real good about it.

I called a couple of months ago and talked to a gentleman. You could be forward and pressure-y a little bit and that would not be a problem to me. It’s a problem if you're rude and he was pretty rude. I didn't want to deal with him and I ended up checking out a few different ones because I didn't like how he acted. Then, I called again and it was a woman that answered. She was a little forward but it was understandable - she was trying to sell a product. But she wasn't rude so I decided to go with her. However, the timeframe of five years was a little short, compared to the others that offered me six and seven years. I wanted the one at least that lasts me 72 months for the time that I financed the car with that I wanted to be covered. The rep says that I could only get a five-year and offered me a five-year, 50,000. I didn't understand the reasoning why because the car is a 2018 with low miles. Hopefully, things will work out with the warranty.

Endurance called me and I had a good conversation with the dude. He explained to me everything that I was getting, plus the bonus features as far as an oil change and all the little ones that people get when they sign up with the company. And he told me about everything, like a lot of people don’t cover certain things, but Endurance does cover. Some auto warranties give stuff like the engine, transmission and powertrain, but they won't cover the electrical or the rear-end. But Endurance covers everything for a cheaper price than everybody, and they gave us extra time.

Endurance may be a little expensive but it was worth it. I got a good plan for the coverage for our vehicle. The experience was good and everything about how they communicated with me was great. Everything was on point.

Endurance offers me the best peaceful solution because their system of approval is much more simple and the way the dealerships are paid. People are more apt to get busy on your repair because of that. That's what I was looking at. Also, their rep was very thorough in answering our questions and was very good at taking her time to explain the questions we had and what was covered and not. She covered everything well. They weren’t trying to oversell me anything and I felt that value was there with the way she explained what I was looking for.

We were very pleased with the offer that we got from Endurance. They have a good price and they stand behind their words.

The Endurance rep I talked to had all the answers that I was looking for. Also, he explained to us that if we weren't happy with it, all we would have to do is cancel. I'm very satisfied with the experience so far.

I paid on 2 different policies for over a year and I sold one vehicle and the other one the policy did not cover anything that needed to be fixed. I asked for a refund and 2 months later after calling several times I got hung up on. I'm always on hold for hours. Left messages and no calls back. The three times I did talk to them they keep saying it's going to be 6 more weeks but never will let me talk to the department that handles it. Very untrustworthy!

Endurance gave the option to split the payment and the deposit in two. I paid them, and I’d pay the rest of it on my next check. The rep was very nice, polite, and professional.

Everything was fine with the customer service as well as the purchase process with Endurance.

The reps were knowledgeable. The total process took less than 30 minutes. My payments were set up on my credit card and Endurance was willing to work with me for the payment to come out at the first of this month since I'm a teacher and I get paid at the end of the month.

They told me the rundown and gave me a really good price, especially since I was doing a one-time deal because I wanted to pay the whole thing upfront. Also, they told me that everything would be covered from the powertrain to electrical and things like that with the plan that I have. It’s supposed to be the Advantage Plus plan and it also comes with the maintenance deal, which was a plus. The service was great. Also, the dealership told me they accept Endurance and Endurance reimburses pretty good for them. It was a done deal for me.

The rep told me my policy is activated now. But when I received it, something is different. It’s 30 days and 1,000 miles. That was not told when I purchased the policy. Other than that, it was easy speaking to the representative. He asked me about the mileage and Endurance was willing to cover it.

Absolutely make sure of what you're getting with your purchase, because I didn't with CarShield. When I really needed them, they did nothing for me and I spent almost four grand out of my pocket. I looked for a better company. Endurance explained the breakdown and what they cover, and it was more than what my last company covered, so I decided to go with them. They were professional. I’ve already recommend some people to go to them as well.

I got a good contract with Endurance. I talked to two different ladies and both of them were very nice. I got my veterans’ discount and I got them to lower the prices. People need to know to ask for every discount they can think of and try to get as much included in their contract for coverage for you as you can. The other warranty company I talked to wasn't going to give me anything that covered gaskets and seals and I got the people at Endurance to cover those. That was a good deal. It’s the best experience that I had.

A friend mentioned Endurance and when I looked on ConsumerAffairs it was on there. The reps were knowledgeable and on-point with what I wanted. I was just asking questions and doing more research, and when they broke it down for me, I decided to do it. Endurance is highly recommended. They make the buying experience super simplified.

As far as customer service and how quick it was to sign us up, it was fantastic. Endurance was quicker to get on the phone to get my attention than anybody else. They offered one plan and the plan below it. I got the best package they had. Also, the rep answered all my questions.

I work with a lady who has Endurance on her truck. Replacing the entire motor on her truck, she only had a $100 deductible. When I decided to go with Endurance, they were not real happy. They asked me about my car mileage, VIN number, etc. Initially, they were going to enroll me in their premium package which was gonna be 140 and some dollars a month and it covered everything right down to spark plugs. I don't need all of that and I explained that to them. I can change my spark plugs.

Do not buy!!!! It is a total scam and by far the worst auto warranty I have ever had. I bought this for the peace of mind to know that my car is covered. I had a head gasket go out and the claim was denied. "Due to a lack of oil changes" which is total **. Oil changes have nothing to do with a head gasket. Even the repair shop is angry and scratching their head. I have been without a car for almost a month. They will do and say anything to not pay out. Yet they sure take the money right out of my account every month. Regardless of how easy they make it seem in their commercials and advertising on their website...don't fall for this scam. Pick a different company. Save yourself the trouble. My last auto warranty experience was nothing like this. This has been nothing but a headache. They are rude and treat you like absolute garbage. Run far far away from this pathetic excuse of a company.

They gave me several options for the warranty and I chose the better one because it covered some of the maintenance and several oil changes a year. Everything was explained to me in detail when I purchased the warranty. It was explained to me what was covered and not covered. It's nothing locked in. So it's non-binding. If I decide to stop it, I'll stop it.

Purchasing the coverage went fine. The rep answered all my questions. I broke up the payment. I paid 100, and then they collected the difference on October 1st. The only thing I don't really understand is how the billing goes. I don't know if I get a bill in the mail. I don't know if it automatically comes off the card I used. I did all that stuff over the phone with them but then I didn't hear anything from anybody for a couple of weeks. I still haven't even received any paperwork in the mail. But I would recommend Endurance. The coverage seems great.

The rep was very nice and informative. She went over everything that I needed to know right down to the wire and I enjoyed talking to her. I got a good deal and she made me feel good about choosing Endurance. I told my mother about it and she may become a customer as well.

The rep was straightforward and very helpful. She explained everything well. It was an excellent experience. We like the warranty. But we have not received our cards in the mail yet.

They were fairly priced and got all the information I needed. I was very satisfied.

Endurance's warranty plan was different. It was better. Their reps were cool when I purchased the plan.

Endurance had the best coverage and best process to file claims. Making payment was easy as well. I just haven't filed any claims yet. It's still new.

The rep laid out the coverage. She was very succinct and correct. Endurance has the ability and desire to make it right for the customer, as opposed to figuring out a way around it.

I just put a $100 down on the policy, but I'm still going over it. Endurance needs to come down on their price. We're close. But they can do a little better. If they do what they say they're gonna do, it should work out.

The rep that I talked to was nice. But she only explained so much. I know there's a $100 payment you make for the services. But then I emailed her several times and I never got my paperwork in the mail. When I was checking online originally, they said my contract was cancelled. But when I called, the girl said it was not true. She told me a way to log in and then I was able to go on in. I made my first payment this weekend because I know I was disposed of the 30 days and my 1,000 miles. I just started with Endurance and I do like their services. They have a decent price. I appreciate the fact that all I have to do is go to the car shop and tell them who I got, and they can call in whoever.

I called Endurance and the gentleman that I was talking to was so helpful and nice. He was like a breath of fresh air. I didn't have to make a decision right away. He sent me an immediate email with a breakdown of what to expect, which was really good. I'm fairly satisfied with the policy that I got. It seems like it's gonna cover everything from front to back. I would recommend Endurance based on the customer service.

I had a warranty on my car from the place I purchased it from, and I wanted to get an extended warranty. I priced those out, and they seemed to be really high and not offering as much as Endurance was, and for the plan that I'm on now, they were twice the amount, so I decided to go with Endurance. The rep explained to me in detail all the different plans and which direction I should steer myself into. I felt very comfortable with her and so I went for almost the best option that they have, just one step below. She is on point with her representation of the company and its features and benefits. Endurance should have more people like her. She's a major asset to the company. I referred Endurance to three other people and I would do it again on Facebook so they'd get more business.

The rep that I talked to during the sign-up was absolutely great. I also talked to Endurance earlier, and everything was great.

The rep that I dealt with didn't tell me everything I needed to know. He didn't tell me that I don't get a brochure, and that all I get is something in my email. He didn’t tell me that I wasn't going to get a bill mailed to me, and that it’s going to be in my email. Also, I had a hard time getting my password to work. With Endurance, I got that to work, but I got a password that I’m supposed to use for my billing. I haven't talked to the people that collect the money for Endurance because I can’t get into the site. It won’t acknowledge me. It’s like I don’t exist.

The contract they sent could be read until it was resent after the 30 days to cancel. Then would send paperwork to do cancelation. Needed repair on truck, took to shop and Endurance denied claim because part was warned due broken bolts. Not covered. Called to cancel again. Supervisor he would discount contract and skip payment but account was charged full amount again.

I had a pretty good experience with the rep when I purchased the warranty.

Endurance's rep was extremely helpful. It took an hour to get everything set up because my dad didn't have all the information that he needed like the VIN. But he took the time to try to help as much as possible. And the guy was able to help and provide as much as he could on that day. And a day later, we got the policy. Nowadays, Endurance makes payments so easy. The account information is provided. So, they could get us on AutoPay, and the rest is history. My parents are used to the old way of, “Let’s mail a check in.” But I told them not to worry about it. We needed something, we found something that we thought would be useful to him. And that's what my dad was looking for.

I had a specialty car, and I was reading up on the manufacturer's warranty, and I was coming up to about 50,000 miles. It is going to cause me a lot of money if there was any issue with it. I kept seeing a lot of different commercials about auto warranties. CarShield was the main one, but then I was getting some bad info about them, so I went through the log, and Endurance and a few others came up. I tapped on Endurance and this particular individual called immediately. The price was reasonable per month. Even the down payment was based upon what he had done, it fit my budget. It was a gold package, meaning no matter where I am, based upon what I signed up for, the car is protected, and so am I. He was sincere and he knew that company in and out, what to say, what to offer, how to, and to convince me, within that day, to go ahead and give him the down payment for it.

The reps answered all my questions. I got a good plan.

I had a truck covered under Endurance. My representative was great but the next level person I was transferred to was not so great. He would not really explain things. I called back and got somebody different and he was fabulous.

Endurance did a good job. Their plans were competitive with everybody else. Also, they were very responsive, quick, and made good follow up with the emails.