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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,959,469 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 56 Reviews 8025 - 8175
    Verified purchase
    CoveragePriceStaffRates

    Reviewed Dec. 8, 2023

    The rep was nice. I told her, "I want to sign up" and she did it. I told her that I wanted my car fully covered, and she went through a list of stuff. It's 100%, bumper-to-bumper, and I even have roadside assistance. The price of repairs nowadays is ridiculous, so people can hardly afford not to have an extended warranty. I've never used Endurance yet, but as far as I know, it's good. I have a friend that had it and recommended it highly. I also talked to a service manager down at Chevrolet and he told me it's a good one.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Rick, thank you for the wonderful review and for taking the time to share your feedback with Endurance. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Dec. 7, 2023

    I was babysitting at the time when Endurance called me and I told them to call me back because the baby was crying. So they called me back and I signed up. It was good. They were very thorough. I paid upfront for the deposit. But when it came time to take the payment, someone had to call me. So I hope that doesn't happen again. It's set up in autopay. But the rep fixed it. Endurance is a pretty good and thorough company. I would recommend them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Paul. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Dec. 7, 2023

    Endurance's sign-up process was good. The rep was very nice and knowledgeable. I did call back and tried to cancel it because I thought the amount was too much. I also didn't think I was gonna be able to put 1,000 miles on my car before it would be covered. So, I went down to a different package.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, Vicki! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    CoverageStaffFollow-Through

    Reviewed Dec. 7, 2023

    Endurance is a great program and I love it. The rep was very friendly and encouraged me to follow through. The coverage is awesome.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nathaniel. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Dec. 7, 2023

    Working with them was easygoing. The coverage they offered was pretty good. The warranty was the best for the buck and it covered quite a bit, which surprised me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Joseph.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageTechStaffBilling

    Reviewed Dec. 7, 2023

    The rep was very professional and the warranty covered everything that could go wrong, so it seemed to be the right choice for me. I would highly recommend Endurance. It's great. The best package covers the tires, oil, roadside assistance, towing and even rental, and making payments was easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Reginald. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Dec. 7, 2023

    The sales rep was very detailed. All the options were explained clearly. They cover the major components on the engine and transmission. The brakes and most of the electronic components are covered as well. There's a year add-on for towing, roadside assistance, and lost key fob. When I did some comparison shopping, the price was better and the coverage was longer. It was four years versus three years. I tend to keep my cars for a very long time and well past when they're paid off. Having that coverage early on was important to me. The fact that Endurance covers more parts and components and for a longer period of time is a win-win.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Adriene, thank you for the review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Dec. 7, 2023

    Endurance offers a lot more than most warranties offer. I referred my mom to get a warranty and she picked up a warranty as well. They cover a lot of stuff including roadside assistance. They give you $500 towards your deductible if you have an accident. The representative was very knowledgeable about the program and very thorough about what it covered. They got an awesome website too. When I looked at it, it was specific in what it is that they covered. However, the price I paid is a little bit more. Most warranties are $100. Endurance was $139.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service,Tamara. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceStaffBillingRates

    Reviewed Dec. 7, 2023

    I was most pleased with the representative that I spoke to at Endurance. She had a great tone and made the conversation enjoyable. She was informative. She was not speaking to me like a salesperson. She was speaking to me as someone that knows she has a good product and hope that I had interest in it as well without being pushy. She had the answers for any questions I had. She told me about what was covered and what my cost was. We set up a bank draft for the first payment.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Melody, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffValue

    Reviewed Dec. 7, 2023

    The customer service person that helped me was top shelf. He was very knowledgeable. I established trust very quickly. Compared to my last warranty, the coverage was a good value and it met my needs. I had to call them to ensure that I got a copy of my contract. They've met all of my request so far.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Keith. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Dec. 7, 2023

    It was very positive with anyone I've spoken to at Endurance. When I called back, they went through the whole process and answered all my questions. I like that Endurance has a retired teachers program added to it and one can get a discount for being a retired educator.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Dorothy. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Dec. 7, 2023

    Endurance covers my van and my F-150. The rep gave me a full understanding of the program, how it works and how to go about it to my advantage. They told me I could get a rental and they would cover me for roadside assistance. They said they'd fix any repairs that need to be done. I'm satisfied. I like the price too. I plan to get the Audi covered with Endurance as well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ronald. Your feedback is highly appreciated. Thank you so much for the review!

    - The Endurance Team

    Verified purchase
    CoverageTechPunctuality & Speed

    Reviewed Dec. 7, 2023

    My car didn't get fixed. Endurance didn’t cover some so I got rid of the car. Also, when I had needed a tow truck, I had to wait three hours.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Marcus, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

    Sincerely,

    The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Dec. 7, 2023

    Signing up with Endurance was excellent. There was a promotion. The first month was only $29. The gentleman explained everything and answered any questions I had. The policy covers everything except oil changes or washer fluids.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Shirlet! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Dec. 7, 2023

    Endurance covers my wife's Ford Fusion. It's not cheap.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Philip. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Dec. 6, 2023

    I went back to Endurance Auto Warranty. My daughter told me that the price had went up $10 from when I had first called and got a quote from them. I told her, “Okay,” so she signed me up. Everything has been okay. The rep was great. My quote was what they told me. The only thing was I had to download and print out what all is covered versus being sent something in the mail. Other than that, everything is good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Gwendolyn. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceRates

    Reviewed Dec. 6, 2023

    When I first signed up with Endurance Auto Warranty, I ended up calling back to cancel it because I figured it was too expensive. I didn't wanna pay that much out. But I talked to a second lady that got me a better deal and she was the one who talked me into staying. It was $15 a month less. I should have got the best rate available from the beginning. I called her and wanted to make sure that it was still the same coverage because what I signed up for was a bumper-to-bumper. It was their better program and I wanted to make sure that that would stay the same and she assured me it would. The only thing I was not happy about with them was I got a letter a few days ago in the mail saying that my policy will not be renewed because of price increases. That didn't make me happy when I haven't even had the policy for one month.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Laureen, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechMaintenance

    Reviewed Dec. 6, 2023

    Endurance was pretty good compared to all the other places that I called. I have it for my 2019 Honda Accord. The coverage is for mechanical breakdown, the powertrain, the transmission, and the motor. The coverage also includes roadside assistance. Customer service was pleasant. They explained things and answered all the questions that I had. As long as a mechanic is certified, I can take my car there if something breaks down. Right now, I use Butler Honda. I've been using them ever since I purchased the car and I have all the records. I would recommend Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sandra. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Dec. 6, 2023

    I'm happy to have Endurance. The warranty offers good coverage, and signup went very easily. The gal that helped me was very easy to understand, and it was easy to put everything together. Everything went very well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. We appreciate the rating and are glad we could provide you with a positive sign-up experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageBilling

    Reviewed Dec. 6, 2023

    Carshield took a double payment out on me and gave me back my one payment, but they wouldn't give me back my other payment. They do not treat people right. I was tired of them, so I told them I was leaving them and didn't tell them why. I went with Endurance and everything was really well-handled. I really enjoyed the time that I spent on the phone. The customer service seemed like they were concerned and willing to handle things, and I talked to somebody that understood the needs for my vehicle. Currently, I'm getting ready to put in a claim for a replacement key fob. The key fob I was given for the the car that I bought is wrapped up in duct tape, which is trying to hold the key in it. I can't push the buttons, and sometimes the car doesn't even recognize the key fob in the car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jesse. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 5, 2023

    This was a few months ago but great customer service leaves an imprint. He was kind and patient and took out the time to go over everything for me TWICE. I have yet to need the service but it is good to know that it is available for me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alisha. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Dec. 4, 2023

    Helpful with my billing. It was quick and fast. She knew exactly what I was looking. She was one of the nicest customers service representative I talked to. It was a pleasure and delightful 4 mins conversation.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Clarence. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Dec. 2, 2023

    I feel safe when I have auto warranties because money doesn't grow on trees. The company I was with went up on my insurance to 900 and something dollars, so I had to find something. Signing up with Endurance was easy and fantastic. The person I was talking to was nice, kind and explained everything. Their pricing is okay, too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Linda.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Dec. 2, 2023

    I researched auto warranty information on Consumeraffairs.com and learned about Endurance. Today, I received a call and was connected with sales agent, Jocelyn **, who was very pleasant, professional, courteous, patient, and thorough in explaining my coverage options and answering all of my questions. I received a very reasonably priced policy offer, which I accepted. My vehicle is nearly 11 years old with over 168K miles and it's only a matter of time before original parts will give out, needing repair or replacement. It feels good to know that if/when that occurs, my vehicle will be covered for major repairs. (Thanks, Jocelyn, for such great service. You're awesome!)

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gwen. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Dec. 2, 2023

    I have Endurance on my Toyota. I received a notice in the mail about my warranty about getting ready to be up. With it being a disability van, I figured I better have it all checked out because they had to redo the inside for my husband's handicap. But I wish they would send me something in the mail instead of it being on email.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mary Jane. Thanks so much for taking the time to write us a review. For further assistance, please give our team a call at 1-866-432-4443.

    - The Endurance Team

    Verified purchase

    Reviewed Dec. 1, 2023

    The individual at Endurance Auto Warranty and I talked several times before I made a decision. I had an opportunity to ask all the questions I needed to ask. She explained everything in detail.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lidia. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Dec. 1, 2023

    Endurance was great. I liked the different coverage options and purchased a policy. Hopefully, if I need to use them, it'll go smoothly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    William, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed Dec. 1, 2023

    We'd recommend Endurance. We had them on another vehicle years ago, and we had no problems at all. This time, the fellow that helped us out was great. I made the initial call, then I let my husband talk to him ‘cause he knew exactly what we needed. Everything was sent through an email. Now, everything’s set up, and it gets charged to our credit card. Ever since COVID, everything has went up ridiculously overpriced, but we've always had extended warranties on our vehicles and just in case.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Barbara. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Nov. 30, 2023

    We got the best plan Endurance Auto Warranty had. Their rep was extremely helpful, answered all of my questions and was pleasant to talk to and knowledgeable. She did an excellent job. I would refer you to her and Endurance. It was a good experience.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, Tony! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Punctuality & Speed

    Reviewed Nov. 30, 2023

    I was greeted nicely, and professionally by the CSR. No long waiting time on hold, or uncertainty of his assistance. He provided his name and how he could be of service. I didn't have to repeat myself, he had great listening skills. I will definitely refer family and friends.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Cristina. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 30, 2023

    One of my buddies said Endurance is a much better program than CarShield. I signed up with them over the phone and that was easy and simple. I liked the rep's product knowledge. She did great. I wanted coverage for the whole car as much as possible and the rep exceeded my expectations. I have a 2015 Lincoln MKC and I got put into a category based on the mileage of the car and what we were looking to cover. Endurance was much cheaper than anticipated.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, John. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Nov. 30, 2023

    Customer service was helpful. They explained what the coverage was. But I haven't gotten my card. So if I have a claim, I don't have any way of giving the mechanic any information. I have information that was sent to me as far as what the coverage contains but they said they're going to send another package. I haven't received that. Other than that, the coverage is adequate.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Roger. Your feedback is highly appreciated. You should have received a copy of your policy via email. We recommend checking your spam or junk mail if you do not see it in your inbox, If you still do not see it, we will be more than happy to resend it to you!

    You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase

    Reviewed Nov. 30, 2023

    When I started experiencing issues with the vehicle, Endurance was right there.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Roberta. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Nov. 30, 2023

    The rep with Endurance was concerned on getting me the right warranty and giving me the right information that I needed in order for me to make the decision towards the warranty. They explained to me in detail about what it covers. They cover more towards the motor than the other company did. But I'm not satisfied with it because I had to wait a whole month. I should have been covered right then and there. If you take somebody's money, you need to give them the coverage. Also, for the price that I'm paying, the warranty should be a lot longer.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Darryl. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. To clarify, this waiting period allows you and Endurance to ensure that everything is in place and that you have the correct plan for your car.

    If you'd like to learn more about the waiting period for our policies, check out our blog: https://www.endurancewarranty.com/learning-center/extended-warranty/why-is-there-a-waiting-period-extended-warranty/

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Nov. 29, 2023

    I gave the gentleman from Endurance Auto Warranty that assisted all the information. It was simple. It didn't take me 30 minutes on the phone talking to him about it. The warranty is expensive, but appeared to be a good warranty as far as coverage. That's why I went for it over others.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Towana. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 29, 2023

    I got the bumper-to-bumper, full coverage from Endurance Auto Warranty. It was pleasant, and they acted in a professional and business-like manner. We were unsure if we would get a warranty in the mail, by email, or cards. That's nebulous. I've never received anything written that says that we have a warranty except from things I've received in the email. But the rep was friendly and knowledgeable. He answered all the questions, got back to me, provided the information we needed, sent me a subsequent email, and we felt good about that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Charles, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase

    Reviewed Nov. 29, 2023

    I had a really great experience with Endurance. I'm enjoying it now. Everything's good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Florene. We are thrilled to learn that you had a positive experience with us!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 29, 2023

    We've already had to use Endurance Auto Warranty once and they have covered what the need was. So, we were very happy with that. The $100 deductible was all we had to pay. Everything else was covered. And they covered more than anybody else has. They were able to get it taken care of for us. They had the best customer service that we have encountered. Also, they don't call and bug me, and I don't get spammed with emails all the time.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kristin. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Nov. 29, 2023

    The person who called me, Rudy, was real nice and he worked with me. He didn't put any pressure on me and he really did a great job. He told me when I made up my mind, to give him a call back and I did. I talked it over with my wife and we decided to go with Endurance. They sent me a copy of my plan through email and it wouldn't print. The gentleman I talked to said that he would send me a hard copy and he would try to get the email fixed. He was really good. He said it would be 5 to 10 working days for the hard copy and it took about four days to get the email problem cleared up. The policy covers quite a bit. I got the middle plan and I'm looking at checking to see what the cost would be to upgrade to the bigger plan.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Thomas. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 29, 2023

    I bought a vehicle and it came with the Endurance Premium, which serves my purpose quite well. Then I traded that vehicle for one very similar to it and I decided I would like to have the same program. So I signed up for the new program. Endurance was more than helpful. The coverage is wonderful. If something goes wrong, it'll cover that, at least for three years. With my previous vehicle, I had a transmission and a wheel bearing claim. It was a total coverage other than my $100. All of my experiences with Endurance were good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kim. We're so happy to hear that you love your coverage plan with Endurance! We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 29, 2023

    The customer service explained everything about what was going on and everything that's covered by Endurance. They cover about much of everything. But I worry about taking the vehicle into a dealer and they'll say they'll work on it and then they'll say Endurance won't cover it and they're supposed to.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lonnie. At Endurance, we aim to provide positive experiences at all times. We'd like to assure you that we'll be here when you need us!

    In the meantime, is there anything we could do to make it better? We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 29, 2023

    I liked the sign up process. It was pretty easy and the rep was great. She was very easy to talk to. She had a good sense of humor. So, it felt right and she explained everything pretty well. I didn't have many questions after the call.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Keyondra. Your feedback is highly appreciated. Thank you so much for the review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 29, 2023

    Purchasing Endurance was easy. Did it all from my phone. I had myself a policy in a matter of 5 minutes. The guy was helpful. He explained everything to me. I don't think there was anything I had a question about that he hadn't answered for me. It was a pleasure working with the guy. It was also a good price.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Shawn. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Nov. 29, 2023

    I signed up with Endurance over the phone and they explained to me that I would pay $100 out of my pocket if anything should happen with the vehicle. The rep that I talked to explained himself very well. I really appreciate that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Timothy, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaffBilling

    Reviewed Nov. 29, 2023

    My father had an incident recently with his vehicle and he didn't have a vehicle warranty. I thought, for added protection for myself, I might as well get one. I was doing research into different auto warranties and Endurance looked like it was the best deal. I applied for the little quote, and then I got a call within 24 hours of that and the rep helped me set it all up. The customer service experience was great. He gave me a good insight on what I was gonna be covered on and walked me through it thoroughly. They also helped me set up an auto payment. They also helped me get set up on the app. I have everything available at my fingertips. They gave me a 30-day and 1,000-mile waiting period. I feel like it's good coverage for them so people don't try to apply for a warranty and then already have issues and then use it right away and take advantage of it. I highly recommend them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Austin. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 29, 2023

    My experience setting everything up with Endurance was very good. It said it covered everything. It was $100 is what I'd end up paying and I was very pleased with that. So far, I've only used it once and they took care of all of it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, Brenda! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Nov. 29, 2023

    Their coverage is good. I'd rather be safe even if I don't have to use it. However, I never got a card or anything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Geraldine. Thanks so much for taking the time to write us a review! Please call 1-866-432-4443 and you will be connected with one of our agents for assistance.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceTimeliness

    Reviewed Nov. 29, 2023

    Endurance is cheaper than the other people that I had researched and spoke with. Plus, I was having a family emergency and they followed up the next day. Their coverage is good. I really hope that it covers things that it says and does not try to find loopholes to not cover them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Shante.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 29, 2023

    I signed up for Endurance and the process was great. The reps were very professional and knowledgeable too. I have a 2008 Chevrolet Avalanche, and the extended warranty covers a great bit, including the drivetrain and a lot of electrical. I'd tell people to do their homework. However, Endurance is probably the best for the coverage and for the money.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Keith.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 29, 2023

    I signed up with Endurance and it was simple. I did it on the phone, and the rep went over everything that I was going to get. He was very friendly and answered my questions. I like him. He was knowledgeable, and that, to me, is important. We picked something and went with it because with the car being a certain age, I didn't have many options. My car is a 2004, so it's almost 20 years old. CarShield's deductible is a lot cheaper, but Endurance's coverage is very good, considering what CarShield wanted. I would recommend Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Lisa. Thank you for recommending us in your review! We appreciate you being a customer!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Nov. 29, 2023

    I signed up a couple weeks ago and went with the full coverage. It was pleasant.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Valerie. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Coverage

    Reviewed Nov. 29, 2023

    My friend talked to me about Endurance and said, "They're good. You should go with them." I took her advice, went on ahead and my experience was good. I like the coverage too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Eugene. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffRoadside Assistance

    Reviewed Nov. 29, 2023

    Endurance was providing me with more services. They were ready to offer me wipers, oil changes, tires, and all that kind of stuff, whereas everybody else was just offering me basic services. That's why I chose Endurance to cover my 2019 Chrysler Pacifica. Customer service was there for me and they walked me through everything. I told them I wanted this and that. They said, "Yeah. We can give you this. We give you that." My policy covers everything even down to the wiper blades, tire rotations, and tire changes. So far, so good. There is a waiting period of 30 days. I have come to the point where I'm getting ready to actually use the services. I can go to a Chrysler dealership for that.

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    Endurance Warranty
    Response from Endurance Warranty

    Jeffrey, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Nov. 29, 2023

    I have a 2015 Mercedes S550, and when I purchased the car, it had low miles on it. I didn't believe that I was gonna have to drive back and forth to my office anymore, but I wound up piling a bunch of miles on the car. I said, "Well, I'm gonna need another warranty now," so I got Endurance. It was very easy to purchase the warranty and they were very fair with their plan.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. We appreciate the rating and are glad we could provide you with a positive sign-up experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Nov. 29, 2023

    The sales rep was excellent. I wanted something that would keep my car going for the next 10 years, and we talked about the different packages. He knew what he was talking about. There was a bit of pressure but nothing too bad. He's gotta do his job, and I understand that. Overall, I'm happy with the whole process. It was very easy, and as long as I can call Endurance and get through and talk to somebody, I'm satisfied. I've got full coverage, and I've already told a few people about my experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Antoinette! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 29, 2023

    So far, Endurance has been great, and I'd tell people to go with them. The rep's personality and the way he went into explicit detail about everything was great. That was my key thing. I thought, "I'm gonna get some mumbo jumbo and I ain't gonna know what it is,” but that wasn't the case. My policy covers everything, from stem to stern. They'll even bring me gas.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Sandra! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Nov. 29, 2023

    The vehicle that I use for business as well as for personal driving reached the 150,000-mile mark, and considering the miles that I already had on it, Endurance's coverage was very acceptable. It's been 30 days since I purchased the auto insurance, and the signup experience was very laid back and enjoyable.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Darrel. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed Nov. 29, 2023

    I called and got things started with Endurance. The lady I talked to answered a lot of questions. She was really laidback and she went above and beyond. I got the warranty for my 2010 Toyota Tundra and from the way she explained, the warranty covers pretty much everything. If I had a flat, I would have roadside service. If my battery was dead, the service would be free and if there was anything major, it would be 100 bucks. Also, the price was a little high, but I've never had one before.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Brook. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 29, 2023

    When I signed up with Endurance, I talked to a rep on the phone and she was very pleasant. She was pretty good and the process was very easy. They said that they will cover all electronics on the vehicle and that's one of my main concerns. The price was very good, too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joseph. Your feedback on our service is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedOnline & AppStaff

    Reviewed Nov. 29, 2023

    The rep was very knowledgeable and she talked to me about the warranty and the benefits that it offered. She also said that if I didn't really believe what she was saying, to go on the website and Google what was the best warranty. I did that and Endurance was the number one. She really sold me on it because I was just checking around at first. She gave me a lot of details, then I went through the policy for my BMW 2016 when it got emailed to me a couple of days later. I've got that priority package, so it covers pretty much everything. I would tell my friends who are looking for an extend warranty to do their homework and to try Endurance out because they were pretty good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sandra. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffBilling

    Reviewed Nov. 29, 2023

    Endurance's reps were very helpful and I love them. When I signed up, I spoke with Lisa and she was wonderful because she searched around and got me the best plan available. I got my 2015 Chrysler 200 covered and the payment's doable. But it would be nice if the deductible was a little cheaper.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Valerie. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed Nov. 29, 2023

    I never had a warranty before. I thought I got my car and I better see about putting one on it. I heard about Endurance from people so I looked into it. Customer service was very good and nice. They explained everything. The price is doable too. I'm very happy with the coverage. The book they sent me explains my whole warranty. I'm still trying to reach my 1,000 miles so the policy kicks in.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Nancy.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceOnline & App

    Reviewed Nov. 29, 2023

    I just got a used BMW and I wanted to make sure that I was covered if anything happened. I heard about this other place but my friend said, "No, don't use them. Go with Endurance. They're pretty good." That's what I did. Their guy took me through everything. Everything he said to me sounded really good. I went with Endurance and I got an email on my phone. It was the whole booklet on my phone and then I got the card on my phone. Everything's good. The coverage is reasonable. I like the deductible because it's $100, which is not bad. I like too that you can rent a car if your car is in the shop. If my deductible is $1,000 on my car and they'll pay $500.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Samuel. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 29, 2023

    I wanted to make sure that my car was covered in case anything happened. The car's a 2020 and it's already 2023. Endurance's customer service was wonderful. They were very informative. They helped me pick the best plan for me and went over everything that was gonna be covered. They said that I could set it up on automatic pay.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Suzette. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageStaff

    Reviewed Nov. 29, 2023

    I'm a little upset about my Endurance coverage. When I signed up, from my understanding, everything was covered. But when I filed a claim today, what I needed wasn't covered. The customer service reps have been very kind. It's not their fault that I was told something that wasn't true, but I'm not happy. My claim was denied for something I thought was covered.

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    Endurance Warranty
    Response from Endurance Warranty

    Fannie, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageTechPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 29, 2023

    I reached out to Endurance about getting a new extended warranty because mine had expired and I missed the window to get another one through Subaru. Subaru told me where to go online and who they'd recommend. I talked to one lady, and she was absolutely amazing. I got a coverage where I do not have to have a deductible, which is great for me. I was able to pay out of pocket. I didn't have to make monthly installments, and that was another great option that they offered.

    The lady told me, “Obviously, you have to wait for 30 days. They won't cover anything within the first 30 days once you purchase it just because they gotta make sure your car is what you say it is.” Then she sent me all of the paperwork that I needed. I can go to any Subaru dealership of my choice, which is what I wanted, to be able to file any claim if I happen to come across any problem.

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    Endurance Warranty
    Response from Endurance Warranty

    Robyn, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 29, 2023

    I love Endurance. They've been great. I called and they answered all my questions. There was no pressure. Everybody was so nice and I was able to get it taken care of in no time and I haven't had to worry about it since.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Angee. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Nov. 29, 2023

    Signing up with Endurance was really smooth. The person that I talked to knew what they were talking about. They asked the right questions. I like what Endurance pays and all the things that are covered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, George. We're so happy to hear that you like your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 28, 2023

    The person I spoke to at Endurance Auto Warranty explained the warranty process, the coverages, and some of the limitations. It has limitations because it's an older vehicle, but it's still covered. It covers the powertrain and some of the electrical components. But the maintenance, of course, I'll pay for that. The rep was helpful in explaining how it worked and how long it would take before the warranty started. I got a month and 1,000 miles on the vehicle first, which is fine. He said it was a good buy, but he wasn't, “Come on. You need to get this.” He explained it, and it sold itself. It was easy. I'm still waiting for the need for me to use it to see how good it works.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Daniel.

    Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 28, 2023

    Endurance covers my 2013 Honda Accord. So far, they've been pretty good. I had no bad feedback when I called in. They answer the phone, which is good. I know some warranty company wouldn't answer the phone. They say, "Oh, you gotta go to the portal."

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sheila. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffTransparency

    Reviewed Nov. 28, 2023

    The signing up was great but I didn't understand everything thoroughly. It was kind of a light hit or miss on the coverage. After about a week to 10 days or so, it took two or three days for them to send me the actual contract. I was reading the small print on the contract and I had to call and ask for some explanations on some of the coverage. The contract has some gray area. But other than that, everybody helped me out really well.

    Also, they were saying I need to show all the oil changes in my cars from the last three years. The rep said it would be up to the adjuster when he or she looks at it, if there is an issue, what documentation they're going to need but she was sure it's just the last three. I guess I should have waited until I had three documented but it was all done at Firestone, so I can just call them and get all of that information. I gotta do the leg work to make sure I've got the last six just to cover my tail that everything was done on schedule.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Cheryl. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Staff

    Reviewed Nov. 28, 2023

    Endurance Auto Warranty's rep was good and thorough. I enjoyed talking to him. He told me he would send me a hard copy. I haven't got it. But everything went well. He explained it to me and told me what the different procedures were. He took his time and helped me with it. It was easy. I'm satisfied with it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rowena. We're happy to hear that our team provided you with great customer service!

    - The Endurance Team

    Customer ServicePunctuality & SpeedStaffBillingResolution

    Reviewed Nov. 27, 2023

    I am on vacation in P.R. and made a quick call about payment and the representative was very helpful, fast service, friendly and polite. Sorry I forgot her name but I am a disabled veteran with hearing disability. Thanks for resolving my issue.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Arsenio. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 24, 2023

    I signed up with Endurance and that went okay. They had good customer service. The coverage they had offered was okay but it wasn't all that I expected. I have coverage for the tires but I would have liked coverage for the windows too. They should have more coverage for the outside body parts.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Doreen. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoverageTechPricePunctuality & SpeedMaintenance

    Reviewed Nov. 24, 2023

    When the touchscreen in the vehicle stopped working, we took it to the dealership and we paid the $100 deductible. Endurance dealt directly with the auto dealer. The auto dealership replaced the screen and it's 90% working. They're waiting for a cable to complete the process.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Brian.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 24, 2023

    I got a letter that said that the insurance would end because of price hikes. So I called Endurance to see what I needed to do to keep it. I wasn't even sure if I was gonna keep it or not, but I did. The reps were helpful. They got what I needed in my price range. They explained everything. It was excellent.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Pam! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed Nov. 24, 2023

    I checked to make sure that Endurance was the best and it is considered still number one. That's why I went with it. I wanted a bumper-to-bumper coverage. The representative was very knowledgeable and could answer any questions that I had about it. It went well and the signup was fairly easy. I was very satisfied. Endurance is a great product and covers just about everything. Also, sometimes the deductible is a little lower than what they said it was.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, James.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageStaffBilling

    Reviewed Nov. 24, 2023

    The rep explained to me what was going on, what would I be getting into, what would my car be covered up under, and what the payments would be. It was my first time ever talking to somebody there and it was decent. I got the silver plan and it covers my main things like the transmission and the engine. It covers basically everything on my car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi Yvonne.

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed Nov. 24, 2023

    When we used Endurance, it was very good. They took care of everything. They were very good. The price is a little high. But for a year, they threw in some extra thing so it's probably worth it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Linda. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingRefunds & PayoutsStaff

    Reviewed Nov. 24, 2023

    We had CarShield for a couple of years and it never paid for anything. We made a decision to try something different. We've seen the Endurance ads on TV and we decided to go with them. We're hoping that Endurance will cover what is gonna be with those vehicles. We called and working with their representatives was very easy. There was no pressure and no sales pitch. We became members of Endurance about two weeks ago.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, David. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageTechPriceRefunds & PayoutsMaintenance

    Reviewed Nov. 24, 2023

    One of my previous trucks was a Dodge Ram. Whenever you put gas in it, it would spew out the top and it wouldn't shut off at the gas pump. There was a valve on the gas tank that was molded on and the shop couldn't just replace the valve so they had to replace the whole tank. There were several other issues that they repaired. It took them about two weeks to get everything approved and get the adjuster over there to look at everything. They were there and I just had to pay a small deductible. Endurance was exceptional to me.

    I recently added Endurance to one of my vehicles. They are better than a lot of the ones that you see on TV. There's peace of mind knowing, from past experience, that they're gonna be there and they back up exactly what they say. When they say that's what's gonna be covered, that's what they cover. Many other places I signed up with in the past would go, "Oh, yeah. This great, this good." But then when it came down to it, they go "Oh, we don't cover that." I had to pay that out of pocket. I just cancelled. CarShield was also terrible. Both of them are a waste of money. I went back with Endurance because they did really well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joseph. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 24, 2023

    It took the rep five tries to help me get what I was looking for, but she got it. They offered me 60,000 miles and five years coverage. They sent me a book but it only showed 46,000. I emailed them and I finally talked to the assistant manager, and he got everything straightened out. They worked with me. They even made sure I walked up to the truck to make sure I had the correct mileage.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Ken! We will share this with our customer experience team to let them know to keep up the good work.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechMaintenanceStaff

    Reviewed Nov. 24, 2023

    I've called Endurance a couple of times to get an understanding of where I can bring the vehicle to and who are the authorized mechanics that they use. The reps were pretty understanding and very helpful. They sent me a link immediately and I was able to look at the different places I can go to if need be. But I was told I can go to any certified mechanic as long as Endurance approved the repairs. So far, so good.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Norris. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Nov. 24, 2023

    I got the top policy they have. It was a 30-day waiting period. I didn't remember the mileage but I spoke to someone today and they clarified that. I'm satisfied with the process.

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    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great experience, Jorge!

    - The Endurance Team

    Profile pic of the author.
    TechPriceStaff

    Reviewed Nov. 24, 2023

    At the beginning, I felt that we were paying too much for the warranty. But when we needed their help and they were there, then the warranty didn't seem so expensive. From the beginning which was the towing to the claim to having the work completed, Endurance was helpful and informative!

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    Endurance Warranty
    Response from Endurance Warranty

    Robert, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 24, 2023

    The rep knew his product and explained it to me very well. It was my choice to select which product I wanted. He was very customer-service oriented and made me feel good about giving away my money. They need to continue to train people like him. You better pay Endurance now or pay later.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Arnell. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffBilling

    Reviewed Nov. 23, 2023

    When I called Endurance, I talked to a lady on the phone and she said I had to pay for it that day. I was fine with that and then I asked her if she could send me a hard copy of the bill in the mail. But she said, "Oh, no, we gotta pay for it on the phone." I then asked her, "Okay. How can we do that?" She said if I had a check that we could use, that would pay for it. So we did that and she said I was taken care of. But yesterday, I got a phone call from Endurance again for the same stuff. I haven't paid my bill for November.

    I explained to the rep that I never received the bill. I told her that I made a one-time payment with a check and it was taken care of. She said, "Okay. We can take care of that and we'll cancel the check that we have." Then I said, "I would like a hard copy sent to me on the computer with an address and the amount of what it's gonna cost me to pay monthly. I don't have a problem with that. I'd just write you a check and send it." She said, "I understand. We don't have a problem. As it sits right now, I've got you all straightened out. Your check that we had is canceled."

    I figured I won't get it until after Thanksgiving. We were both happy. Then it turned around and I ended up getting a phone call from these people again today with the same excuse that they haven't received my check for November. Either somebody is not talking to somebody over there or somebody is just blowing it off and making you think that you're being taken care of. If I get one more call telling me I owe money, they're gonna wish I hadn't called because I'm just gonna cancel the deal with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Walter. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.

    Thank you,

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsBillingRental Car

    Reviewed Nov. 23, 2023

    My 2017 Ford Explorer has been at the dealership for three weeks now and that's the same vehicle I was going to take on vacation early November. Also, I rented a vehicle and I had to pay for it out of pocket. But I've been told I probably won't get reimbursed. Also, when I signed up for Endurance, nowhere did I saw that I'd be having a contract with Smart AutoCare and I'm not real happy with that. Endurance said they're a really good company and that they wouldn't partner with them if they weren't. But the person I talked to is Smart AutoCare. They said they have to tear the motor down and to do that is $1,000. And if it's not covered, I'm stuck paying that. Then if it is covered, they’ll get me a used motor from a junkyard. But that means that the mileage on the engine won't match the interior mileage, so that would decrease the value of the car. So, I'm at a no-win with that other warranty policy.

    Aside from that, the service manager of the shop had a hard time getting in contact with somebody at Endurance and when he did, they gave him two numbers to call for Smart Auto. He was on hold quite a bit and it was a fiasco. And he's not someone that can just sit at the desk, be on hold, and constantly keep trying. He got other cars in the shop besides mine. Right now, I don't know where I'm going to be at and I'm very upset with it.

    I bought another policy from Endurance for my truck but when I took it in the shop, I had to pay for my own tow because they were too expensive to have it towed. Also, I called to cancel this warranty because of what I was going through with the other warranty on my Ford Explorer. But I talked to the lady and she explained to me that I got a really good deal from Endurance. I'm getting four years for 30 months of payments for this warranty. But at the end of the day, Endurance was not very clear about if they're selling your policy out to a third person or not and I'm not going to recommend them.

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    Endurance Warranty
    Response from Endurance Warranty

    Randall, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Nov. 23, 2023

    My experience with the Endurance rep went great. The rep was honest and upfront with me. The sign-up process was easy. I'm 100% satisfied. Everything is good.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Francis. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageTechStaff

    Reviewed Nov. 23, 2023

    My auto warranty went out on my Mini Cooper. The Endurance rep I spoke with was very knowledgeable. I was very pleased with the process. They didn't force me into anything. They just told me what it would be like. I told them the mileage. Whatever questions they asked, I gave them information and it was good. I wanted bumper-to-bumper coverage and some of those brakes. Because when I take my car to the shop, I just don't wanna be bothered. I wanna be, go in, sit, get it back without writing a check. I recommended Endurance to quite a few people. I told them, "When your car's warranty runs out, go to Endurance." Because my ex-husband had a good experience with them and he gave me some good reviews too. I have another car, too, with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rowena. Thank you for recommending us! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 23, 2023

    Endurance is good. The rep took his time to explain things to me, and I got it. He said the policy covers everything, including my transmission and roadside assistance. It was easy to sign up, and they emailed me my card.

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    Endurance Warranty
    Response from Endurance Warranty

    Cynthia, thank you for the review. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Customer ServiceStaff

    Reviewed Nov. 21, 2023

    I dealt with 3 different representatives during my enrollment experience. They were all very informative, efficient, polite, and got me the results I aimed to achieve! I didn't have to call another company based on my personal experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Fredrick. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 19, 2023

    My brother turned me on to his Endurance agent, Chris. Chris signed me up. I have a Jeep Grand Cherokee. I got the premium of the platinum. I pay $145 which is what would be good for me. I got the top-notch. The package is supposed to be in the mail, but it didn't come yet. All Chris did was send me my email.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Shirley. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Nov. 18, 2023

    The rep explained things and she had a very pleasant way of talking. I enjoyed talking to her.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, Pam. We will share this with our customer experience team to let them know how we are doing.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Nov. 18, 2023

    I looked at another warranty provider but the cost and the coverage with Endurance was better. The customer service did well.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sandra. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Profile pic of the author.
    Customer Service

    Reviewed Nov. 17, 2023

    I bought a new truck the other day. I had Endurance on my old truck so I called and spoke to Kim about keeping the plan. She answered all my questions and gave me so much info about the extended plan!

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    Endurance Warranty
    Response from Endurance Warranty

    Brian, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Nov. 17, 2023

    Signing up with Endurance was a wonderful experience and Sergio, the rep, was awesome. He was very patient and explained a lot to me. I felt good doing business with him and I totally enjoyed him. He was professional and helpful. I see where Endurance has taken out the payments and I was going to call them today to find out what the two payments were because they did one for 100 and another for 20. But I haven't received any paperwork.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Helen. Your feedback is highly appreciated. Thank you so much for the review! If you still have not received a copy of your policy, please give us a call at 1-866-432-4443.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 17, 2023

    The Endurance reps were quick, polite as well as very easy to talk to. They sent me what they cover with their plans and it was way better than the other one I had, which didn't cover things. The price was comparable with what I was paying, and it wasn't like the reps were pressuring me into doing anything. Everything has been good.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, William. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2023

    The rep was very helpful during purchase. He gave me all the information I needed. The only issue I have is that I never received a call back regarding the home warranty. Somebody can call me back on that. They would get more service from me.

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    Endurance Warranty
    Response from Endurance Warranty

    Florence, thank you for the 5-star review. When time allows, Please call 1-866-432-4443 and you will be connected with one of our agents who will be more than happy to assist you.

    - The Endurance Team

    Verified purchase

    Reviewed Nov. 16, 2023

    I just renewed with Endurance online. I haven't had any problems with them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Helen. We're so happy to here you renewed your policy with Endurance. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechOnline & AppStaff

    Reviewed Nov. 16, 2023

    I used to work at a dealership and I dealt with customers, vehicles and aftermarket warranties, and I always had a good experience with Endurance. I also got their warranty and the rep that I talked to was amazing. She wasn't pushy at all. I asked a lot of questions, probably to the point of being annoying, but she took it and she answered my questions. She also sent me documentation. I have the Endurance app on my phone and it's great. It's all there at the tip of my hands.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Chad. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Nov. 16, 2023

    Signing up with Endurance went pretty well. The guy that I talked to gave me all the dos and don'ts, and what they cover and wouldn't cover, and what the amount was gonna be. We decided to go with Endurance because of the length of coverage and I liked some of the reviews that they had.

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    Endurance Warranty
    Response from Endurance Warranty

    Welcome to the Endurance family, Myke. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Sales & MarketingPriceStaffTransparency

    Reviewed Nov. 16, 2023

    The purchase experience with Endurance was non-eventful and I was given a very thorough explanation. The salesperson was very understandable, nice and treated me well. Everybody likes something cheaper but the cost was tolerable. The options were good. I was fortunate to be able to get warranty so I was happy with it. Right now, I'm proud to own it. So far, it's been a wonderful experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Roger, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    CoveragePriceMaintenanceStaff

    Reviewed Nov. 16, 2023

    My policy was explained very clearly to me and I understand my coverage. Also, my policy cost is right for my budget. I feel better knowing I have great protection on both my vehicles. Never know when things break down, so I feel really good. Thank you and look forward to the future.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jeri. We're so happy to hear that you love your coverage plan with Endurance! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    CoveragePriceMaintenance

    Reviewed Nov. 16, 2023

    I was looking at CarShield and I was looking it up on the internet and Endurance popped up. So, I compared the two. Endurance had more coverage for what we needed and it also was cheaper than CarShield. CarShield wanted a $500 deductible and ours is 100. Endurance also covers almost everything except for the gaskets and the regular maintenance. The signing-up process at Endurance was fine as well.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Traci. Thank you so much for taking the time to share your experience! We take pride in knowing our customers are happy and are so glad you chose Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 16, 2023

    So far, everything has been great. It was wonderful when I signed up. They did exactly what I asked. The coverage looks very good and customer service was delightful to talk to. They have been open for anything I need to ask them.

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    Endurance Warranty
    Response from Endurance Warranty

    Richard, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase

    Reviewed Nov. 16, 2023

    I needed an extended warranty on a 2021 Kia Forte, and I had no problem when I purchased with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Dennis, we so appreciate your review and look forward to providing you with excellent service!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 16, 2023

    The rep was friendly and knew the product she was selling. She had answers to all the questions I had and her presentation was great. The policy with Endurance covers all the major things that could happen with the car such as power steering, brakes and transmission. They don’t offer oil changes because I asked about that one but they offer roadside assistance. I have that though with the insurance so I didn't need that.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Nov. 16, 2023

    The policy seemed okay. I realized if I don't have any repairs, it's not gonna be a good deal, but if I do, it'll be worth it. I signed up online a month ago, and I haven't received anything that tells me what's covered and what's not. Besides that, signup was easy. At the end, it said that there is a 30-day moratorium on claims, and I'm past that, but I don't have anything that needs to be done this moment.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ken. Thanks for taking the time to share your positive sign-up experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed Nov. 16, 2023

    I wanted extra coverage so I needed Endurance for my 2020 Honda. I've never had to use them, but so far, the experience has been painless. Everything was good. However, I don't have a printer. I'd like to know if they can send me the ID card and the contract.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joann. We appreciate the rating and are glad we could provide you with a positive experience! When time allows, please give us a call at 1-866-432-4443 and our team will be more than happy to assist you.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 16, 2023

    My husband never told me about the Endurance I had and he never paid for it. When I found out, it was already too late. The insurance was past due for a long time. I called Endurance and told them what happened. They were very nice and renewed my policy with no problem. They didn't charge me late fees. Everything was great.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Teresa. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Nov. 16, 2023

    A lovely lady with Endurance helped me. We had a good conversation. Everything was explained exactly the way it should have been explained.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Andrea. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any questions.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 16, 2023

    The person that I spoke to was pleasant and knowledgeable. Everything was positive, and I signed up on the first call. The price was good, and I was happy with that. Also, the coverage offered everything that I was looking for.

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    Endurance Warranty
    Response from Endurance Warranty

    Beverly, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Nov. 16, 2023

    I like the way the rep with Endurance conducted herself. She answered my questions. This is something new to me and she explained the coverage to me including what I needed in case my car breaks down and how much I would pay. I was pleased with her. I understand the coverage and am satisfied with it. The price is a little high, but I pay for what I get.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Sonjia.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Nov. 15, 2023

    They had a good plan and rates. The customer service was really good. They were very knowledgeable and personable.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Michael. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 15, 2023

    I contacted Endurance, which made me more comfortable because we get a lot of auto warranty calls a week and I am not comfortable being cold called on things like that. The rep that I talked to spent time asking me why I wanted a warranty. It was like he was not out to just get business. He wanted that business to make sense for them. So he spent quite a bit of time quizzing me and then he ran some information to be sure that my car qualified. Then he proposed the plan that he felt fit with what I was doing with the car as far as miles and time. That was kind of nice, but I told him, “Wait. I don't really have a choice. This is the one you're giving me.” He said, “Well, that's why I asked you all those questions, to be sure I was giving you the one that fit for what you needed.” So I appreciated that.

    I wish the warranty would cover some more things, like the electronics but they don't do that in that old car. He said they would, but it was crazy more expensive. Being as I haven't had any trouble and I'm not having trouble with my car, he felt that I should concentrate in the one that he was proposing. So we picked the plan, and I wanted to talk to my husband before I committed to it. He gave me some sort of discount for it being the first time that there had been any contact. He gave me 10 minutes to talk with my husband, and I did that. So it was pretty easy. He gave me the opportunity that felt like I did due diligence that way. We talked about it for a little bit more and went ahead with it. He went through all the administrative paperwork to get it set up.

    I thought Endurance would mail me the paperwork, but they didn't. They sent me links in my email to get the paperwork and I had to get a code to get the link. But when I got out of my email to get the code and came back, it started over again. So I still don't have the full blown official paperwork. It is a little annoying. Everybody else is able to do that. It would probably work if I was working off of my computer, but I didn't. I was working off my phone and it's not well interfaced that way. If they're just gonna do it by links, they need to be sure that it works well enough.

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    Endurance Warranty
    Response from Endurance Warranty

    Stacy, We really appreciate the time you took to write such a detailed review! Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 15, 2023

    Working with them was smooth sailing. But they didn't explain what coverage they gave me. I called back and the one they told me about covers most parts. So, it's fine.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Orville. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Nov. 15, 2023

    I'm glad I got this insurance from Endurance. It has a good price. I decided I was gonna keep the car for a few more years. It has 95,000 miles on it right now and who knows what could happen. Donny, the rep, was very informative and really good. He knew what he was talking about.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Arthur. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    CoverageTechMaintenanceStaffFollow-Through

    Reviewed Nov. 11, 2023

    Fix whatever trouble I might have with the car. Outstanding and true. They do what they say. I couldn't help but wonder if they would really fix my car. Being I had not had such luck with manufacturer warranties. However, my concern was unfounded. The times I had to use them for an unexpected repair My car broke down and I took it to my mechanic, we reached out to Endurance to find out if the repair is covered and it was. The mechanic is fixed my car, repair went very smooth without any issues whatsoever.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Michael.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 10, 2023

    I was under the impression that I would be sent a contract to review as I was told I had 30 days to cancel. I was away and thought it would be here when I returned but it has not arrived yet. I will call to inquire what the problem is because I was required to pay the entire amount upfront!

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    Endurance Warranty
    Response from Endurance Warranty

    Carla we're sorry to hear this. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us and we will see what we will be sure to make this right.

    Thank you,

    The Endurance Team

    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed Nov. 10, 2023

    Purchasing from them was good. They were very helpful and I liked the payments. They allowed me to postdate my check for when I got paid for the application to process.

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    Endurance Warranty
    Response from Endurance Warranty

    Brandi, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Nov. 9, 2023

    Helpful agent. Answered my questions and answered my callback promptly. I was able to pay my Premium over the phone via credit card. Very efficient. I have not received my policy via mail yet. It was supposed to be mailed to me. I did go to my dealer for car service yesterday. No problem. I will renew my policy when it comes up for renewal.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Catherine. Your feedback is highly appreciated. Thank you so much for the review!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 9, 2023

    So far, my experience has been good. The policy covers most of the vehicle. I got the best package and it comes with roadside assistance and free key replacement. The reps explained everything throughly.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Floyd. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Nov. 8, 2023

    Endurance reached out and they asked me the mileage of my car and the year. They said, “Well, you still are under warranty but you may wanna take out this insurance for extended warranty.” I said, “Well, okay. That sounds good.” They said the coverage would cover the powertrain and anything that would go wrong with the car with the exception of things like tires and light bulbs. I accepted and paid them and haven't heard anything back from them yet. I'm waiting for my card to come to show that I have coverage.

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    Response from Endurance Warranty

    Hi, Joseph. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRatesResolution

    Reviewed Nov. 8, 2023

    I called Endurance Auto Warranty and spoke with a representative. It was a good experience. But I had one problem with the first representative that I purchased the package from. He quoted me one package. I've never heard of the other package that he put in his notes. So, I called back, because I did spoke with my son who also had Endurance and the price that Chris gave me was different. So I called back to ask what was going on.

    I spoke with a young lady. She read the notes and that's how I found out that Chris told me about the Diamond package, but he gave me Premium. Which made no sense to me because I've never heard of a Premium. She was very nice. She said, "He put in his notes that he quoted you the Diamond, but he gave you the Premium," which made no sense. She said, "I can give you the Diamond package." She gave me what I was quoted and what I assumed I paid for. She made it right. I pray that I don't have to use it. But at least I feel protected. Because the experience was good. Make sure that you get the package that you were quoted.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Aleasia. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

    - The Endurance Team

    Profile pic of the author.
    Customer ServiceClaims HandlingMaintenanceStaffBillingTransparency

    Reviewed Nov. 8, 2023

    I wouldn’t recommend this warranty company to anyone. It's very clear that they are not here to fix, just take the monthly payment. I wish I had read reviews prior to obtaining their warranty services. Once you actually need Endurance, you can’t get any assistance. I've been getting the run around from this company for two months trying to get a simple claim resolved.

    The representatives I've worked with so far are Jaime ** and Ashley **. I've been constantly placed on hold, given misinformation or contradictory updates while trying to get my claim approved. Endurance continuously asks me to send in documents that have already been submitted and now it seems they've resorted to countless transferred calls and increasingly long hold times just to tell me the documents I've submitted multiple times are still being reviewed.

    Further contributing to inconsistent information—several representatives have stated that the aforementioned documents have been approved while others have insisted denial of documentation for reasons that are either inconsistent or that have been already deemed rectified by endurance. The final update—over a week ago—was from the supervisor Ashley **. She apologized for the continued miscommunication, offered to again resubmit the documentation I'd previously provided and assured me she would reach back out. Although I have reached out to endurance for updates, the run around is continuous and I have had no correspondence from Ashley whatsoever.

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    Endurance Warranty
    Response from Endurance Warranty

    Jhamica, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaffEase of UseRates

    Reviewed Nov. 8, 2023

    I like that with Endurance, you could do the signing up process online, and you could pick your plan online, and you could pay for it online. Their website is also easy to navigate. All the other ones would call you and I didn't wanna talk to a salesperson. I picked out the plan, then they sent me an email. I didn't do it at first. I wanted to get the used car I just bought checked out. Make sure it is okay and have it serviced. Then they sent me another email. I went with the pricing. They also offered bonuses to sign up.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Francis.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceStaffRates

    Reviewed Nov. 8, 2023

    Receiving information about Endurance was extremely important to me. Customer support gave me exactly what I needed for my vehicle. The price I was told is what I am paying. No other charges for my contract were added after. I'm extremely pleased so far. I hoping that when I need to use the warranty on my GMC, that the process will be as easy as signing up. And the customer service will be helpful and explain what I need to do to fix my vehicle.

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    Endurance Warranty
    Response from Endurance Warranty

    Kimberly, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 8, 2023

    I am sorry now that I did not officially get her name, but I believe her to be Desi ** based on emails about the policies. She has great "phone skills" and was very informative on the different policies. She made it easy to get the right policies for me. If she is indicative of the personnel handling claims as well, I chose the right company!!!

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Jon. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    CoveragePricePunctuality & SpeedStaffBilling

    Reviewed Nov. 7, 2023

    The rep was good explaining everything and it was easy to sign up with Endurance. They cover everything on the car, bumper to bumper for $100 deductible and roadside assistance and if I run out of gas. My car got 119,000 on it now and we've never had problems. But me and my wife are retired and we don't want problems down the road. Endurance offered me a good deal. My payments are low. I'd refer friends really fast to them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tom. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 7, 2023

    Getting a quote was a very simple process. Your agent, David **, was exceptional. He explained everything in great detail. I was extremely reluctant due to all the advertisers out there. David made me feel very confident in what I was purchasing and answered any questions I had with confidence. I am still in the waiting period so I can not elaborate on any other contact with your company. So far, I am very pleased with what I have.

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    Endurance Warranty
    Response from Endurance Warranty

    William, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Claims HandlingCoveragePricePunctuality & SpeedMaintenance

    Reviewed Nov. 7, 2023

    This is the 2nd vehicle I have had insurance for, had it in 2019 for a Chevy Cruise, never had issues getting anything fixed with this insurance company's affordable policies. Thank you always being reliable, looking forward to any problems I may have with my truck that is insured now. Fast and simple to put in a claim. Always been done in a fast and timely manner and the deductible is very affordable for me. Never know when a break down can happen, my mind is resting easy now.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Debra.

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Nov. 7, 2023

    The representative I spoke with made it very easy to change from a competitor to your plan. He was very pleasant to speak with answered all of my questions thoroughly and made it easy to get the whole process started.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mary. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 7, 2023

    As a new customer, all I have done so far is to establish the account and call in with the accurate mileage on my car, but the attention and greetings I received from customer service are out of this world, I truly felt acknowledged. Keep on doing what you are doing, I know I am not the only person who thinks this highly of the service. Thank you.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Albert. We appreciate the kind words and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed Nov. 7, 2023

    Everything went smoothly when we purchased our Endurance warranty and it was an easy process. Their reps were right on the spot and they wanted to get things done in a hurry. So did I. At the time, we didn't quite have the car purchased yet, but I wanted to have the warranty right off the bat when we did have it purchased. I gave them all the information on the car and they needed the exact mileage. When we went and picked it up, we got them that and we were covered. I wish the price was a little bit cheaper but it was not horrible considering the age of the car. I get a four-year warranty and I only have to pay for 29 months.

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    Endurance Warranty
    Response from Endurance Warranty

    Stephen, thank you so much for sharing your feedback about our service. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedLoan Process

    Reviewed Nov. 7, 2023

    I had Endurance for my 2009 Jeep during the whole time I had my car loan and when things went wrong, it was fixed very quickly. Then I got a letter in the mail from them to start up the insurance again and since I had such a good experience with them last time, and the car is getting older and things can happen, I signed up with them again. So far, I've never had a problem with them and I would tell my friends to go with them because they come through.

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    Endurance Warranty
    Response from Endurance Warranty

    Velva, We're so glad to hear you chose to protect another car with coverage from Endurance! We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    CoverageTechPriceRates

    Reviewed Nov. 7, 2023

    I initially signed up for a four-year extension warranty then found out the person that I spoke with didn't give me any other options. When I spoke with somebody else, I found out that I could get an eight-year policy and a coverage if I decide to pull a camper at some point, a commercial rider included on it at a very good price. We went with an eight-year, 120,000-mile warranty extension. It was a very good experience getting signed up with Endurance. The pricing is much lower than what the Audi extended coverage is, and I could go to any Audi dealership all over the United States and get the service.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, David. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffBillingRates

    Reviewed Nov. 7, 2023

    My experience with Endurance has been okay so far. The sign-up process was fairly easy. They explain everything to you. The payments, they worked with me. I had to pay at a later date and they accepted that. The customer service rep was knowledgeable about the product and the services that they offered for the package that I chose. The only hiccup I had was, after I made the payment, it took a while to get my contract emailed to me. I requested it and I don't think the rep did it in a timely manner. But I'm very satisfied with the price. It’s excellent. I love it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Shanticka. Thank you for sharing your feedback, it helps us to improve service for everyone! Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 7, 2023

    It was pleasant when I spoke with the Endurance rep. He was knowledgeable and very customer service friendly. I got a bumper-to-bumper package.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Vivian! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 6, 2023

    Endurance Auto Warranty seemed to be the best. Signing up with them was easy. But the rep talked fast. He mentioned that I had to have 1,000 miles on my car before the warranty went into effect. I read that online. Endurance sent me some online paperwork and it was in that. Other than oil changes, they said the policy covers everything, including the motor and transmission.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed Nov. 6, 2023

    When I called Endurance, the rep explained a lot but gave me some spiel that if I hung up and didn't sign up at that moment, it would be a different price and that I needed to do it right then. I'm not clear on it 100%, but it seems a good deal. She wanted the credit card information at that moment and she put it on the credit card that I've already given her for my mother's policy 'cause she said that would be easier. She was very clear with my questions and how much my deductible would be all the time, that I only had to pay this amount no matter what was being fixed. Other than the fact that I felt rushed to make a decision, it was very handled well and smoothly.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Leslie. We are grateful that you took the time to leave us a review and are sorry you felt rushed. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceStaffRatesRental Car

    Reviewed Nov. 6, 2023

    The coverage was very broad for a reasonable price. The representative was great. I wanted to have complete knowledge of what they would cover, what they wouldn't cover and how long they would cover, and they explained everything to me. I didn't feel pressured. They just gave me information and let me take it in then make a decision. I got some discounts on it because I got the premium. There are certain things they'll help me with that are outside of a repair package, like tires and rental car. My oil change is almost $200 and they give me $120 towards it. I would tell others to sign up with Endurance. They could sign up for either of the levels on the policy and be satisfied. There is something for everybody.

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    Endurance Warranty
    Response from Endurance Warranty

    Charlotte, thank you for the wonderful review and for taking the time to share your feedback with Endurance. We're so happy to hear that you love your coverage plan with Endurance!

    Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase

    Reviewed Nov. 6, 2023

    Everything was very easy and communicated well with Endurance. I recommend them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Erica. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed Nov. 5, 2023

    The sign-up process with Endurance was very nice. The rep was very polite, helpful, and understanding. She explained everything really well. If I didn't understand it, she would go back over it. I wanted something that if something goes wrong, I have something to help me pay for it. I'm a senior citizen. It also had to be reasonable. I got full coverage from Endurance. It's for the things that are expensive but they go bad on your car. Give Endurance a call.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Arvelia. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 5, 2023

    The sign up process was pretty good. They were very good and professional. But the reps don't tell you all the stuff. You have to find out by yourself on some things. Like if you put a different size tire on, you better upgrade it or they're not gonna cover it. They don't tell you that you have to get a certain package for certain things to be covered on the vehicle.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Michael, and are sorry to see that you may not have had the best experience.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Nov. 5, 2023

    My truck was getting some miles and I had just been forced to replace a transmission in it. That was pretty costly. A warranty might have saved me money for that. I thought that going forward, a warranty might help me down the road. I was looking for auto repair coverage. The rep from Endurance was pleasant and things went pretty smoothly. I was very busy at the time so I hurried him along to get me through it and get the warranty set up. The process was a piece of cake. The price seemed fair. I downloaded the Endurance app to my phone so that if I ever get a breakdown, I could start utilizing the service.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Johnny.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 5, 2023

    The signing up process was all done over the phone and seemed to work fine. The person was knowledgeable and explained. They gave me a discount as being a veteran and I was pleased with that. I got a couple of emails and I’m still waiting for the card. But they were good.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donald. We are delighted that you had a great sign-up experience with us. Thank you for taking the time to rate us!

    - The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed Nov. 5, 2023

    I contacted Endurance and I liked the price and what I was getting for the price. We covered bumper-to-bumper, drivetrain, electrical, everything, windshield wiper, motor, air conditioner, condenser fan, transmission, rear differential, engine, and headlight. The rental service is also included in the policy.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tristan. Thank you for leaving us a review. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 5, 2023

    The reps were real good. They told me about everything that cover the car when something happens to it. They were real nice about that.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joyce. Thank you so much for leaving us a stellar review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 5, 2023

    I had Endurance before on another car that I had and with that plan that I had, they were good. But the plan I have right now isn't as good as my other one just because there are more miles in this car. When I did the plan for my BMW 550i, customer service explained everything. But for my Chevy Silverado, not so much. I wanted to ask because I wasn't sure if the plan was the same policy that I have in my BMW. I asked if a couple of things were covered or not and customer service hurried me up. The rep was nice and she was explaining stuff. But I didn't know exactly what she was explaining.

    On the old plan that I had, that was a full wraparound of the car. They covered the bumper and the seals and gaskets. I asked the rep if this was the same kind of plan that I had before and she was like, “Yeah.” But when I was looking over my plan, I realized that it was not the same plan and it didn't cover the seals and gasket. That was upsetting.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your feedback, Chris If there's anything we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com.

    Thank you

    The Endurance Team

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com