Endurance Warranty Reviews

The plan that I went with covers pretty much everything. I told the rep I talked to that if it makes this truck move, I want it covered. In the email he sent me, I saw a couple of things that I wanted to question but I wanted to wait till I got the paperwork to see exactly what it is and all that and I still haven't gotten it. But I know it takes a couple of weeks to get it all typed up. Other than that, he answered any questions I had and he seemed pretty knowledgeable.

Once Endurance found that I wanted them, I must have had eight voicemails until I finally answered one and went ahead with the process. That was a little overkill, but I didn't blame them. The experience was good. The rep passed me on to his manager, and he got some additional money off. The policy is a little expensive, but I could not afford to be without it.

The reps were very thorough, knowledgeable, pleasant and answered all my questions. They did a good job on letting me know the difference in all of the other ones that were out there because right now, I have Ally and I'm going to cancel them and go with Endurance. The customer service is par excellent. I have trust issues because I'm a veteran with PTSD and I'm leery because I've had issues with authority figures and big corporations. Speaking with the reps at Endurance, I felt good and I’m comfortable going forward with putting my caddy in their hands if I ever have a problem. They should all keep doing a good job.

The representative was excellent and the plan options were good.

Endurance was recommended to me at the dealership. Signing up was simple and Shawn was real good about it.

Endurance called me and I had a good conversation with the dude. He explained to me everything that I was getting, plus the bonus features as far as an oil change and all the little ones that people get when they sign up with the company. And he told me about everything, like a lot of people don’t cover certain things, but Endurance does cover. Some auto warranties give stuff like the engine, transmission and powertrain, but they won't cover the electrical or the rear-end. But Endurance covers everything for a cheaper price than everybody, and they gave us extra time.

The rep from Endurance broke down everything about what I have, when it starts and why I have that price.

I liked the benefits, and the guy I talked with was convincing. Also, it was easy to get set up.

Purchasing from Endurance went smoothly. The reps told me about what’s going on, how the extended warranty works and my payment schedule.

I called a couple of months ago and talked to a gentleman. You could be forward and pressure-y a little bit and that would not be a problem to me. It’s a problem if you're rude and he was pretty rude. I didn't want to deal with him and I ended up checking out a few different ones because I didn't like how he acted. Then, I called again and it was a woman that answered. She was a little forward but it was understandable - she was trying to sell a product. But she wasn't rude so I decided to go with her. However, the timeframe of five years was a little short, compared to the others that offered me six and seven years. I wanted the one at least that lasts me 72 months for the time that I financed the car with that I wanted to be covered. The rep says that I could only get a five-year and offered me a five-year, 50,000. I didn't understand the reasoning why because the car is a 2018 with low miles. Hopefully, things will work out with the warranty.

Endurance may be a little expensive but it was worth it. I got a good plan for the coverage for our vehicle. The experience was good and everything about how they communicated with me was great. Everything was on point.

We were very pleased with the offer that we got from Endurance. They have a good price and they stand behind their words.

Endurance offers me the best peaceful solution because their system of approval is much more simple and the way the dealerships are paid. People are more apt to get busy on your repair because of that. That's what I was looking at. Also, their rep was very thorough in answering our questions and was very good at taking her time to explain the questions we had and what was covered and not. She covered everything well. They weren’t trying to oversell me anything and I felt that value was there with the way she explained what I was looking for.

The Endurance rep I talked to had all the answers that I was looking for. Also, he explained to us that if we weren't happy with it, all we would have to do is cancel. I'm very satisfied with the experience so far.

I paid on 2 different policies for over a year and I sold one vehicle and the other one the policy did not cover anything that needed to be fixed. I asked for a refund and 2 months later after calling several times I got hung up on. I'm always on hold for hours. Left messages and no calls back. The three times I did talk to them they keep saying it's going to be 6 more weeks but never will let me talk to the department that handles it. Very untrustworthy!

Endurance gave the option to split the payment and the deposit in two. I paid them, and I’d pay the rest of it on my next check. The rep was very nice, polite, and professional.

The reps were knowledgeable. The total process took less than 30 minutes. My payments were set up on my credit card and Endurance was willing to work with me for the payment to come out at the first of this month since I'm a teacher and I get paid at the end of the month.

Everything was fine with the customer service as well as the purchase process with Endurance.

They told me the rundown and gave me a really good price, especially since I was doing a one-time deal because I wanted to pay the whole thing upfront. Also, they told me that everything would be covered from the powertrain to electrical and things like that with the plan that I have. It’s supposed to be the Advantage Plus plan and it also comes with the maintenance deal, which was a plus. The service was great. Also, the dealership told me they accept Endurance and Endurance reimburses pretty good for them. It was a done deal for me.

Absolutely make sure of what you're getting with your purchase, because I didn't with CarShield. When I really needed them, they did nothing for me and I spent almost four grand out of my pocket. I looked for a better company. Endurance explained the breakdown and what they cover, and it was more than what my last company covered, so I decided to go with them. They were professional. I’ve already recommend some people to go to them as well.

The rep told me my policy is activated now. But when I received it, something is different. It’s 30 days and 1,000 miles. That was not told when I purchased the policy. Other than that, it was easy speaking to the representative. He asked me about the mileage and Endurance was willing to cover it.

I got a good contract with Endurance. I talked to two different ladies and both of them were very nice. I got my veterans’ discount and I got them to lower the prices. People need to know to ask for every discount they can think of and try to get as much included in their contract for coverage for you as you can. The other warranty company I talked to wasn't going to give me anything that covered gaskets and seals and I got the people at Endurance to cover those. That was a good deal. It’s the best experience that I had.

A friend mentioned Endurance and when I looked on ConsumerAffairs it was on there. The reps were knowledgeable and on-point with what I wanted. I was just asking questions and doing more research, and when they broke it down for me, I decided to do it. Endurance is highly recommended. They make the buying experience super simplified.

As far as customer service and how quick it was to sign us up, it was fantastic. Endurance was quicker to get on the phone to get my attention than anybody else. They offered one plan and the plan below it. I got the best package they had. Also, the rep answered all my questions.

I work with a lady who has Endurance on her truck. Replacing the entire motor on her truck, she only had a $100 deductible. When I decided to go with Endurance, they were not real happy. They asked me about my car mileage, VIN number, etc. Initially, they were going to enroll me in their premium package which was gonna be 140 and some dollars a month and it covered everything right down to spark plugs. I don't need all of that and I explained that to them. I can change my spark plugs.

Do not buy!!!! It is a total scam and by far the worst auto warranty I have ever had. I bought this for the peace of mind to know that my car is covered. I had a head gasket go out and the claim was denied. "Due to a lack of oil changes" which is total **. Oil changes have nothing to do with a head gasket. Even the repair shop is angry and scratching their head. I have been without a car for almost a month. They will do and say anything to not pay out. Yet they sure take the money right out of my account every month. Regardless of how easy they make it seem in their commercials and advertising on their website...don't fall for this scam. Pick a different company. Save yourself the trouble. My last auto warranty experience was nothing like this. This has been nothing but a headache. They are rude and treat you like absolute garbage. Run far far away from this pathetic excuse of a company.

Purchasing the coverage went fine. The rep answered all my questions. I broke up the payment. I paid 100, and then they collected the difference on October 1st. The only thing I don't really understand is how the billing goes. I don't know if I get a bill in the mail. I don't know if it automatically comes off the card I used. I did all that stuff over the phone with them but then I didn't hear anything from anybody for a couple of weeks. I still haven't even received any paperwork in the mail. But I would recommend Endurance. The coverage seems great.

They gave me several options for the warranty and I chose the better one because it covered some of the maintenance and several oil changes a year. Everything was explained to me in detail when I purchased the warranty. It was explained to me what was covered and not covered. It's nothing locked in. So it's non-binding. If I decide to stop it, I'll stop it.

The rep was very nice and informative. She went over everything that I needed to know right down to the wire and I enjoyed talking to her. I got a good deal and she made me feel good about choosing Endurance. I told my mother about it and she may become a customer as well.

The rep was straightforward and very helpful. She explained everything well. It was an excellent experience. We like the warranty. But we have not received our cards in the mail yet.

They were fairly priced and got all the information I needed. I was very satisfied.

The rep laid out the coverage. She was very succinct and correct. Endurance has the ability and desire to make it right for the customer, as opposed to figuring out a way around it.

Endurance had the best coverage and best process to file claims. Making payment was easy as well. I just haven't filed any claims yet. It's still new.

Endurance's warranty plan was different. It was better. Their reps were cool when I purchased the plan.

The rep that I talked to was nice. But she only explained so much. I know there's a $100 payment you make for the services. But then I emailed her several times and I never got my paperwork in the mail. When I was checking online originally, they said my contract was cancelled. But when I called, the girl said it was not true. She told me a way to log in and then I was able to go on in. I made my first payment this weekend because I know I was disposed of the 30 days and my 1,000 miles. I just started with Endurance and I do like their services. They have a decent price. I appreciate the fact that all I have to do is go to the car shop and tell them who I got, and they can call in whoever.

I just put a $100 down on the policy, but I'm still going over it. Endurance needs to come down on their price. We're close. But they can do a little better. If they do what they say they're gonna do, it should work out.

I called Endurance and the gentleman that I was talking to was so helpful and nice. He was like a breath of fresh air. I didn't have to make a decision right away. He sent me an immediate email with a breakdown of what to expect, which was really good. I'm fairly satisfied with the policy that I got. It seems like it's gonna cover everything from front to back. I would recommend Endurance based on the customer service.

The rep that I dealt with didn't tell me everything I needed to know. He didn't tell me that I don't get a brochure, and that all I get is something in my email. He didn’t tell me that I wasn't going to get a bill mailed to me, and that it’s going to be in my email. Also, I had a hard time getting my password to work. With Endurance, I got that to work, but I got a password that I’m supposed to use for my billing. I haven't talked to the people that collect the money for Endurance because I can’t get into the site. It won’t acknowledge me. It’s like I don’t exist.

The rep that I talked to during the sign-up was absolutely great. I also talked to Endurance earlier, and everything was great.

I had a warranty on my car from the place I purchased it from, and I wanted to get an extended warranty. I priced those out, and they seemed to be really high and not offering as much as Endurance was, and for the plan that I'm on now, they were twice the amount, so I decided to go with Endurance. The rep explained to me in detail all the different plans and which direction I should steer myself into. I felt very comfortable with her and so I went for almost the best option that they have, just one step below. She is on point with her representation of the company and its features and benefits. Endurance should have more people like her. She's a major asset to the company. I referred Endurance to three other people and I would do it again on Facebook so they'd get more business.

The contract they sent could be read until it was resent after the 30 days to cancel. Then would send paperwork to do cancelation. Needed repair on truck, took to shop and Endurance denied claim because part was warned due broken bolts. Not covered. Called to cancel again. Supervisor he would discount contract and skip payment but account was charged full amount again.

Endurance's rep was extremely helpful. It took an hour to get everything set up because my dad didn't have all the information that he needed like the VIN. But he took the time to try to help as much as possible. And the guy was able to help and provide as much as he could on that day. And a day later, we got the policy. Nowadays, Endurance makes payments so easy. The account information is provided. So, they could get us on AutoPay, and the rest is history. My parents are used to the old way of, “Let’s mail a check in.” But I told them not to worry about it. We needed something, we found something that we thought would be useful to him. And that's what my dad was looking for.

I had a specialty car, and I was reading up on the manufacturer's warranty, and I was coming up to about 50,000 miles. It is going to cause me a lot of money if there was any issue with it. I kept seeing a lot of different commercials about auto warranties. CarShield was the main one, but then I was getting some bad info about them, so I went through the log, and Endurance and a few others came up. I tapped on Endurance and this particular individual called immediately. The price was reasonable per month. Even the down payment was based upon what he had done, it fit my budget. It was a gold package, meaning no matter where I am, based upon what I signed up for, the car is protected, and so am I. He was sincere and he knew that company in and out, what to say, what to offer, how to, and to convince me, within that day, to go ahead and give him the down payment for it.

I had a pretty good experience with the rep when I purchased the warranty.

The Endurance gentleman was from the Chicagoland area and he seemed very knowledgeable. I spent a lot of time going over everything so I would understand what and how to file and what was covered. I had in mind a full coverage for the Cadillac and I’m going to get coverage on my Suburban but that's going to be limited.

Endurance was the first company that accepted my vehicle. The customer support and coverage are great. They cover me for my oil changes. I buy my own oil and they cover that too. But I haven't received the welcome package.

I had a truck covered under Endurance. My representative was great but the next level person I was transferred to was not so great. He would not really explain things. I called back and got somebody different and he was fabulous.

The reps answered all my questions. I got a good plan.

Endurance did a good job. Their plans were competitive with everybody else. Also, they were very responsive, quick, and made good follow up with the emails.

I called Endurance and I felt comfortable with them, so I signed up. They took my money faster than anything else. The person I spoke with was very informative and polite. He knew how to answer my questions. Signing up, I would recommend Endurance. But I have a claim right now through them and I'm not satisfied with the customer service I've been getting.

Endurance's price was right along with everybody else as far as not being too expensive or cheap. Their service agreement covered a little bit more and over the lifetime of the warranty, it seemed like a better plan. I really wanted something that would cover the drivetrain of the vehicle, mainly just for when I'm on the road, which is once or twice a year. The rep from Endurance was very professional and answered all my questions and told me a few things that I didn't think about asking as far as their coverage.

Based on a series of reviews, I contacted Endurance and their reps were very good. They explained the coverage to me and it made me think that I should sign up. So, I did and so far, everything's seems to be good.

The lady from Endurance that called me was very thorough throughout the information on the system, explaining everything, and she offered a discount. She was definitely a top customer service person there. I kind of wanted to get it over with, so I decided to go for it. The plan options were great.

The Endurance representative explained the process and what was covered and what was not, and broke down to what it would cost roughly. He also was able to answer the various specific questions I had.

I looked online and found about seven different places. I called and got their rates and what their offers were. Endurance had the best one. Their reps were very nice and professional. Everything was good. It was really easy to set up the payments, which made it nice. I'm very satisfied. I've already told friends if they're looking for anything with their cars, Endurance would be good to go with.

The company I was with previously had changed the terms of our agreement and went up on the cost. I switched to Endurance as I liked terms of the agreement with them as well as the payment plan involved. But right now, I reached out to them to find out when I was supposed to pay the other part of my deposit, and no one called me back. So, I'm annoyed about that. Other than that, we had to negotiate a little bit during the payment process but it was pretty easy.

Endurance had a very good sign-up process. The options they offered were fine and I enjoyed them. I'm satisfied.

I liked Endurance's internet presence when I was looking for a warranty. They were good, like everybody, at getting your money. I gave them my card number and they took it.

The sales guy and the money guy from Endurance Auto Warranty were both good. They weren't real pushy and they answered my questions confidently and satisfactorily. I bought a used expensive car, and repair bills are gonna be expensive on it. I did buy a service contract from CarShield. They paid one small claim, then they denied my major claim. So, I canceled them and got Endurance. I just gotta read this contract to see if I want to continue or not. It's a month-to-month contract.

I had a pleasant experience with the rep that I talked to. The plan and payment options were pretty good.

I did research and it seemed Endurance's plan and policy was decent. I haven’t used it as far as the coverages but I stay with Endurance because my experience so far as been okay.

Endurance ended up gaining my business only because they were competitive in the online search. The Endurance people did a good job of putting on the website because I wouldn't have known about them because I was just searching for another auto warranty company. The other auto warranty company that I looked into is a pass-through but Endurance pays the people that do the work. The rep explained the parameters of the coverage. In reality, it covers a bunch of things but I don't know what it doesn't cover. Including that information would be more helpful than what it does cover. But Endurance explained what it is that they needed and they didn't need much. I did get an extensive portfolio of their information. But part of the mystique of this is they say you have to maintain your car. They should indicate what is required by Endurance to understand that the customer's car is in good standing and being maintained well.

Endurance had ratings that are out of this world and everybody stands behind them so they must be doing something right. I had an amazing rep over the phone. I had a ton of questions and this sweet lady answered every one of them. I didn't have the money that day so she called me back. She made everything so smooth and easy. She sat there and talked to us. It felt like talking to a person than someone that has to read a script. It's beautiful to feel like part of a family. I'm very satisfied.

I looked into six warranty companies. I wanted to do some research before I made a purchase. I had to get information so I called each individual. Endurance came back with the best quote. Once we decided, the purchase was relatively easy.

The agent explained very well. We got a little hung up ‘cause I had to stop on it. But she was fine. And every question I asked, she explained it ‘til I didn't have any more questions.

The rep was very nice, friendly, and knowledgeable. He told me how much the payments would be, but when I found out that it'd be so much cheaper just to pay for it all at once, that's what I did. Everything went the way it was supposed to and I was happy with the service I received. I haven't needed the warranty yet, but I know I will in the near future.

Endurance ranked number one. I recently signed up with them and that process was easy. The plans they offered were fine too. I now have to wait 30 days.

Endurance seems like they're gonna be easy to work with. I appreciate that about them. It seems like if I have any issues with my repairs on cars, they'll be willing to work. I called them earlier because they had let me make a partial payment on the down payment and I’d forgotten about when that would come out. It came out and it overdrew me. But when I called them, they put it back in and took it out at a later date, so I liked that.

Everything's going fine with Endurance. The rep provided good information and I understood everything.

My rep was very knowledgeable, proficient, and efficient. He was nice and very helpful too. The plans Endurance offered me were what I was looking for. They were perfect.

The girl from Endurance was very informative. We bought another extended from a private dealership. I'm new to the area and I didn't know them, so if the agent wasn't telling the truth, I wanted a plan B.

Endurance was clear in what they were talking about. I could ask questions, and they answered them. So, they were very knowledgeable, and I liked what they had to say, so I took it. The rep was nice and very informative. I liked my plan.

I called Endurance and the person I spoke to was very professional and knowledgeable. That person encouraged me to sign up right then but I couldn't, so they gave me a follow-up call late in the day. They needed information about the car. The sign-up process was relatively easy. The only thing was I sent a follow-up email because when I initially got the information from doing the research online, there was something advertised about a discount. I haven't gotten a response back yet. Other than that, everything so far has been great.

I went with Endurance after calling and getting information from them. The rep was very nice, and straightforward in telling me what I wanted to know.

I checked out Endurance and they seemed to be okay. They offered a couple of other things and covered some stuff that other places didn't. They included a couple of oil changes.

The guy that I talked to sounded pretty good. Endurance sounded pretty good just like CarShield did. They made it sound like they cover my car bumper-to-bumper as all the other companies do. The sign-up experience was good.

Everything is great. I am about to call today to make my first payment.

I had a pretty good experience when I dealt with the rep to purchase the policy.

Endurance's rep was good. If the machine breaks down, Endurance helps bring it back up.

I’ve had Endurance for a month now and the customer service has been great.

I liked the coverages that Endurance presented. I did their Elite seven-year plan for my 2019 Ford F-450 pick-up. There's a month waiting period and I still have a few more days before I'm eligible to use the program. The program that I got has maintenance issues included with it, like oil changes. I was under the understanding in talking with the rep initially that those were totally paid for and there would be no deductibles. But once I got my paperwork, it showed that there is only a limited amount of money that Endurance will put towards those items. That part was not presented quite right initially. Other than that, my overall experience was good.

Everything went wonderful during purchase. The rep was more familiar and it's good Endurance has some reps like that that can be personable.

I went into consumer programs to see which one seemed to come out on top for my vehicle. Endurance came out on top and when I purchased from them, the rep I talked to was professional.

The initial person that talked to me and the supervisor wanted to make my terms the most favorable for me. So, everything worked out okay. But when they sent me the policy, everything is online, so it's hard to read. I had to print the policy and it was about 22 pages. Whereas the other company that I had sent me a little booklet, which was easier for me.

Endurance sounded good. I looked at another plan, and that wasn't as good. Speaking to Endurance's customer support was good, too. I just haven’t heard from them since I bought the plan.

I called four companies and the girl from Endurance who answered the phone and helped me get what I needed was the nicest one and the most pleasant. Everybody's nice when they're trying to take your money from you but she was helpful and didn't pressure me. I told her I wanted a policy and she said I could get this for that. I told her to give me the best coverage I could so she did. Audis are expensive and the top, best policy cost me $6,500, but I got it. I was gonna pay it up front but the rep suggested that I split it up and pay it off later. So, I did the monthly payments. I think it's auto. I have to call them because it was due a couple of days ago and I had put it up on auto pay.

When I signed up, the person that I talked to knew what they were talking about and was able to explain it to me where I could understand it. I got the bumper-to-bumper coverage. For the product, the price seemed to be good. Overall, it was a good experience. Everything went well.

I didn't know I had to put out, at one time, that amount of money. It was 200 and some dollars. Endurance had to take that out of my check, and I don’t agree with that. I’m having trouble. Somebody took some money out of my checking account and I couldn’t figure out where it is. They said they would make the withdrawal on the first of the month, and I would really rather have it at the last. Being on a fixed income and being the head of the household, it was a little problem. But Endurance worked with me. They broke it down and took out each amount twice until I paid for it.

It was easy to sign up with them. There was great knowledge from their employees. It was an excellent experience. They didn't try to oversell or undersell me. They asked me what exactly I wanted, and I told them and they gave me the best price that they could give me.

I bought a car and it didn't have a factory warranty anymore. So, I wanted to add some kind of warranty on there and since Endurance had the best price, I went with them. It's been three weeks since my purchase and I haven't received my paperwork yet. But the rep I had was really good.

I was looking for a warranty that suited my car best, and Endurance appeared to do it. The warranty that I had didn't cover as much of the car as Endurance does, and I also spoke to a representative who was exceptionally helpful. The person called me right back. And I had spoken to her in the past when I was looking for it. And it just so happened that I ended up with her again. She was more than willing to hear what was going on.

The reps were knowledgeable and broke everything down to me. Everything is going good right now.

I signed up with Endurance because they have the maintenance package. I did some research and nowhere else has that. With the maintenance package, they told me that they have to accommodate the drivers. They help you with your oil changes. If you need new tires, they put some money towards the tires. The reps from Endurance were cool. It seemed like they knew what they were talking about.

I have a 2012 Dodge Avenger and I have it covered with Endurance. The payment plan was higher than CarShield and another car warranty place, so hopefully, their coverage is good. It was very easy to purchase from them and the rep I worked with was really nice.

The rep was very knowledgeable and explained everything to me. He told me a little bit about what they offered and it sounded pretty good. It was a good experience. The package was the best one I've heard of. Everything was pretty smooth when I signed up. I had everything set up for direct deposit. So it was pretty easy to make the payments.

The first rep I spoke to didn't know what she was doing. I wasn't even feeling her presentation. And so I said, “Listen, because I don't want to be biased against the company, I'm going to hang up this call and then I'll call back.” And so, I called back the next day and they were much more efficient and effective in giving whatever they do. The rep was amazing. She was very knowledgeable. Most of the time, when reps do these things, they're reading scripts. She was very comfortable and I was comfortable with her. When I asked questions, she gave me the answers I needed to hear. I was very comfortable giving them my money. Endurance was the best company to supply my needs and they offered extra stuff. If they have to fix my car, they give me a rental.

The rep that I dealt with was very thorough. The payment is a little pricey for me because I'm not working right now. But I wanted my car covered, so I had to sacrifice and do what I had to do. It was easy to sign up with them.

The Endurance rep explained the policy to me in great detail and spent extra time answering questions that I had. I was difficult to deal with because I've tried to ask questions, and I didn't really know what I was trying to ask, but she knew what I was trying to get to. She applied every discount that they had at that time and got me down to the point to where I could make my down payment in split payments. I could pay part of it that day and then a part the next month. Then she got my payments down from 127 to 88 per month.

You'd be a fool not to deal with Endurance. I researched the top three companies that were recommended on the internet and I liked what they had to offer. So, I signed up with them. The rep I dealt with answered all my questions and did what I asked him to. I got bumper-to-bumper coverage and so far, I'm satisfied.

The customer service team followed up with me from the time I got the initial quote and followed up again to check and to see if I was gonna go ahead with the policy. Then, the person I dealt with came in with a quote that was a lot less than the original quote, which made me feel better. I’m satisfied with Endurance so far.

I ended up with a policy that covers a little more than I anticipated. But for the price, it's still okay.

I went online and I did some checking with a couple other ones, and Endurance Auto Warranty seemed to be more reasonable. Then when I talked with the agent, he was very professional and he let me know about the good things about Endurance and how they would take care of things if I was to have a breakdown. My service contract on my 2018 Dodge Ram was getting ready to expire. I wanted to have a good feeling that I would have some type of coverage. Dodge also offered something to me, but it was way expensive. I figured I'll get my bang for my buck and I can still take my car to the Dodge dealership and wave Endurance in front of them and say, “Hey, look! We couldn't do anything, but you still got to go ahead and service my truck.”

I took in the Endurance warranty, which is bumper-to-bumper. Their representative explained the policy. They have given me two options. I was looking for something, which is less than $100, so they have given me a policy. I'm just waiting for my hard copy.

Paul, the Endurance rep, knew his stuff. It was so quick and easy and I appreciated the salesperson's knowledge. The only thing that was wrong is I have him an estimated mileage on mine. So, after I got off the phone with him, I went out and looked at the actual mileage, which was 600 miles less than what I gave the quote for. So, I have called the customer service number to get this redone on my contract. I spoke with someone last week and it's not done as of yet. But I called tonight and spoke with a Halina and she said it should be done within the next couple of days.

The customer service rep from Endurance was fabulous. His name was Steve. Peter, the gentleman that I talked to initially, spent about 45 minutes on the phone with me, answering every question, and I usually have a lot of them that I could. I discussed it with my husband and called them back, and I decided to go with their company. They gave me a discount on the downpayment and worked on a payment plan. Endurance went above and beyond in explaining what their product covered. The coverage was good enough that it enticed us to go ahead and purchase it for our truck. We haven't had the opportunity to avail ourselves of the services yet but I think we're going to be very happy with it because it covers a lot of the issues that we wanted to have covered.

I already have a policy with Endurance for my Honda 2012 Fit Sport and I also got them for my Mercedes. My experience with them has been fine.

The rep was informative and straight to the point. He was good.

I requested a quote from Endurance for an extended warranty on my new car purchase. I got a call today and it was from 503-405-9245. I immediately became suspicious because they are not located in the Portland, Oregon area. When I asked the representative how they have a local number for a business not in the area, he stated "that's above my paygrade." This sounds incredibly unprofessional and incredibly suspicious that a company would be generating a local phone number when their business is not local. I will not be doing business with them and would highly suspect this company is not legitimate!

I bought a Pacifica and thought that I should have an extended warranty on it more than they were offering at the dealership. I went online, looked at what everybody had to offer and read all the customer reviews. I’m a member of Consumer Reports, and they had high grades for Endurance. I looked at some of the different policies, but it seemed to me that what I was looking for was more complete with Endurance than any of the others. My experience was first with Quincy. He was nice. I was sick during the time, and he was patient. Eventually, we got it done and he put me over to the financial guy. He was good, and we got it done in a very short amount of time.

Everything went good when I was signing up for Endurance. But when I was talking to the lady yesterday, I really didn't like her attitude when I let her know I wanted to cancel it. I wanted to get my money back. Right now, I can't afford it. It might seem simple to everybody else, but I know how things are with me right now and I can't handle it.

The rep that I talked to was great. Everything is satisfactory.

It's been good with Endurance so far. The initial deposit was $224 but the premium is 108 a month, which is better than this other warranty company. Also, they do maintenance repairs, like tire rotation and brakes. My brakes are a little bit higher than the average brakes and I understand that they also have a budget but because of the make and model of some cars, they could stand to go a little bit higher.

The rep was very professional. I was very pleased. Because when you're given your money, you want to be overwhelmed and I was happy that that was what he did. He took me to a place where I wanted to be and I was happy to pay and get it done.

I got Endurance for my '17 Caddy XT5. I went on the internet, and Endurance was on the top of the list of the 10 best auto warranty companies. I originally went with CarShield. They do sort of like the old switcheroo, "Do it today, and you'll save all this money." So, I did that knowing I could get out of it. Then, I looked up the others. I'm happy with Endurance's plan options and payment plan.

I felt the rep knew what he was doing and was looking out for my best interest. He went over a lot of things. He understood where I was coming from, the concerns and my fears, like getting stuck in a car. On top of my insurance, he explained my insurance coverages versus the maintenance fees with Endurance, and that was what we were looking for. My husband did not want to just rely on something going bad with insurances. He wanted something because he's on top of his cars and having maintenance. Something that he can count on in case something happened.

Endurance sounded like they would be all right. I just signed up and the experience has been fine so far. One thing I didn't like is I asked them to mail my bills to me, and they sent them out online. Then I had to print it out and send it back to them.

I got the bumper-to-bumper package and I got a better deal from them. I'm satisfied with everything I've had with Endurance so far.

Endurance had a lot of benefits. Their warranty was more feasible for what I was looking for, and it was not as expensive. The rep was very confident and knowledgeable with everything. He was telling me what was happening. He said I'd get a welcome call and then the coverage by email, and that I would get a text message. I got all of that. He also gave me a military discount. Everything was good to go.

Working with Endurance was good. They gave me all the information I needed to know, how the process works and what’s covered. Endurance had good reviews so I thought of giving them a try and see how it plays out when eventually it's active.

The Endurance rep was a really nice guy and we talked and I told him what kind of coverage I wanted. He went through it and I said, "Yeah, sounds good. Let's do it." They sent me a letter the other day that says that my pricing was going up. I called them and said, "Why am I getting this letter? I haven't even made the first payment on the thing yet." The rep said, "Oh, they printed you the wrong paper." They were supposed to send the, "Welcome to Endurance," letter.

The rep was real thorough about explaining everything. When I was talking to him, I had peace of mind. It was great. The coverage was real affordable. The only thing I have an issue with is I was told I was going to be sent a hard copy in the mail and I've never received anything in my mailbox. I'm worried about where did I send my payments to because I know it's coming up on the 28th. I've got nothing to send my payment to. I would rather look at my plan in a paper copy where I have it with me because the rep said I would have some kind of card that he would send out just in case I would ever have to use the warranty.

The person on the phone was very knowledgeable in what I asked. And it seemed seamless. I don't plan on making a claim, but if I ever do, we'll see how seamless and easy that is. I have another warranty company on my other vehicle, and it's very cumbersome to try to go through the paperwork. Also, the pricing and payment plan with Endurance seemed easy for the most part.

I was looking for an extended warranty and I was mostly worried on the automatic transmission of one vehicle. I read through all the details of the contract with Endurance and it really seems like some of it could be used to go, "Well, you didn't do the automatic flush, so we can't cover that part." But there are some parts that you can't do that maintenance because that maintenance is what's going to ruin your transmission. Other than that, the sign-up process was way easier than I thought it would be and their reps were cool. It looked like the first guy I talked to was a little misinformed as he gave me some bad info on some discounts that I could get, but it was his first day on the job. He couldn't be expected to get everything right. When I signed up with a second vehicle, they let me know what was going on.

I already signed up with one company and I called Endurance and they told me that they had something very similar or close to bumper-to-bumper. I compared the prices and the maintenance and all that stuff that were included, and those were the weighing factors on why I went with Endurance. But we will see. Hopefully nothing happens to my vehicle where I have to even use them. One of them is practically brand new but I have two vehicles with them. I spoke to one gentleman and he passed me off to a supervisor, and she did a decent job of explaining everything. I had to reach back out to her because one of the vehicle’s contracts didn’t come through, immediately emailed as stated. But I finally received it.

The sales rep was easy to talk to, straightforward and answered the questions I asked about. The rep explained the policies very well and once I got a copy of it, it was accurate to what he was saying. Going with Endurance was an easy decision to make and reading up on the policy and coverage they offer swayed me in that direction.

The rep was very good. She provided all the information and she was patient, which all of them are because it's business. So I hope that whatever I have read that Endurance is 5-star and have good reviews, it is like that and everything that she said are true and no fine prints. The plans seemed good and I got my husband to decide. The two of us deliberated on whether we should go ahead with it. It seemed okay and I hope I would say the same thing six months or a year from now.

As soon as I punched the last thing on the internet, Endurance called immediately. The guy was great and the experience was very easy and straightforward. It sounds like a good product too. The payment is gonna come out automatically and my online account is all set up. However, we don't put very many miles on our Explorer. It goes about five miles a day, and that's it. I’ve been planning how to put 1,000 miles on the car.

The representatives I spoke with were nice and had some knowledge about the company. They were reasonable. I'm paying 200 something to Endurance and it’s separate from my regular insurance. So I don't know if I have something that'll cover me bumper-to-bumper, with the warranty insurance included that'd be less than 500. That'd be good. But if not, maybe I'll get another one.

Endurance had better military discount benefits. I was ready to move forward with them after the initial presentation, even though in most cases, I like to get at least two or three quotes before I make a decision. The product features were so much to my liking. Once I had heard the second quote, that confirmed my decisions with Endurance.

I checked ConsumerAffairs first before I made a choice. It's better for when you're doing stuff to do that because at least you've already gotten the reviews and people can tell you what's going on. I chose Endurance and the payment plan is good. What they do is when you put so much down, they push you back so many months where you don't have to pay. If it's 83 a month and you put 500 down, then it pushes you for March or April of next year. I like that a lot. I'm trying to find some more money to put down and push it on out to the year after.

Endurance looked pretty reasonable. The contractual language for Endurance is much like any of the other companies. The thing that stands out is that you still have to get the preapproval, which I understand now. It was pretty straightforward. I asked the individual I was talking to if electronics were covered. He said, “Oh, yes. Electrical.” I said, “No. There is a difference between electrical and electronics.” I explained to him how I was denied coverage for my wife's delay wiper switch. It was not working. I said, “That is electronic. There's a little brain that tells the wipers how fast to wipe and how often.” They said, “Well, that's not covered.” So, because I didn't specifically ask them about electronics, they didn't offer it. I think that that holds true for any company.

I just started with Endurance and the person that helped me set it up was very thorough. Making the payment setup was very easy as well.

I talked to CarShield, then I talked to Endurance and they are the better package. Their rep was good, courteous, and helpful. I was looking for something similar to what I had on the car after purchasing it. And I knew it was going to run out soon. But I was surprised that Endurance ran with more than what I was getting originally. So, I was pleased with that. I've made one payment and I have set it up so it comes out of my credit card or my debit card or out of my bank. It was a direct pay. It can't get easier than that. As the car gets older, I'm gonna expect more things to wear out. And if Endurance will cover it at the price I'm paying per month, it will save me money.

I previously had a warranty with Endurance and I decided to get one for a new vehicle. Aaron, the rep, was helpful and made the purchase process quick enough for me.

The signup process was great. The rep helped me with understanding what was covered and what wasn't.

Endurance gave me what they could give me. The rep was very professional. But I'm still waiting on my paperwork so I can sit down and read it.

We met someone online, spoke to the gentleman and we had very positive interactions. He was very knowledgeable and straightforward. He was not forceful in his sales pitch and we decided to go ahead with Endurance. The policy we were offered was very good. We have an older vehicle that has 90,000 something miles and we wanted to make sure that we were covered if it was an engine, AC, transmission or anything significant.

The purchasing process was good. But I'm very upset because I was told that any of the paperwork would not be sent to me. When I spoke to the first lady I purchased the warranty from, she did not let me know this. I don't have the ability to print anything, so that really upset me. We're thinking about canceling it because of this. If I can't get documents regarding this policy, it's not gonna do me any good. I have no way to get the cards or even what the policy covers. It's all paperless. I also talked to her about getting my bill sent via paper, and she said that wasn't a problem. So, what happens if I don't get my bill sent via paper? We are not of the age that we're technical, that we have this ability to do any of that.

Endurance reached out to me within minutes. I liked the product that they were selling. Customer service was great and they answered all my questions. Other warranty companies called me afterward and wanted me to change over but I refused. I'm satisfied with Endurance.

The shops talked very high on Endurance insurance. So, I went with them. The rep was a young man. He was very intelligent, professional and courteous. We spoke two months earlier. He, like most, were calling houses. That’s one thing I don't like. I’ll let you know when I want service. Other than that, Endurance offered a good service package.

The rep was very direct and to the point. He was very efficient and the process was a very short time span. I knew coming in that I was going to purchase the warranty so I was an easy sale.

Endurance was the only company that covered my 2002 Suburban. I had a good experience with the rep.

I've had a bad experience with a car warranty in many years ago and it took me a long time to decide. Endurance was one of the most reputable and on the sign up experience, I would recommend them. The representative that talked to us was helpful, presented points of view that I should look at and explained everything well. We talked about a couple of different plans.

I tried CarShield but I had trouble finding places around here that accepted them. I've switched over to Endurance because several dealers told me that they take it. Customer service was fine and they made the signup process simple.

I got a call from Endurance within an hour. Signed up, and paid fee. It's been several days and I have not received any confirmation or explanation of benefits as of yet. This has me a bit concerned since I have bought into the plan.

Making payments for my warranty has been easy.

Endurance had a lot of benefits that I didn't have with the other company so that was encouraging for me to pick up on them. The rep was very good and the enrollment process was very easy. I want to ask though about an ad for $300 off that I saw. I didn't receive that.

I made a phone call and setting up the warranty was easy. Cedric was excellent. He went through everything with me. Great personality, great customer service.

I looked on the internet and I saw that Endurance was highly rated as far as a warranty company. I'm looking at Protect My Car as well. Endurance's coverage is fine with the exception of engine mounts. I was looking to get a copy of everything that they cover so I could do a comparison of which one will be the best for my situation. The rep I talked with just talked about one package, but she was great. She explained it very well. I just wanted to get an itemized list so I could do a comparison for myself.

I called around, got a couple of quotes, and I was happy with what Endurance had to say, with their price and the things that they covered. They also offered the yearly maintenance and that was awesome as well. Three people called me from Endurance and they were great. They weren't pushy. The one guy who explained it all to me answered every question and when I called back, the other questions that I had, the other reps answered everything. I told the guy who talked to me at first to call me back, but I missed his call, so I didn't go with him. I also had another company call me back and I told them that I was going to go with someone else then the rep said, "Why?" She also asked, "Who was it?" I said, "Endurance." She said, "Oh, no, we're way better than them." I said, "No, you're not." I signed with Endurance.

Purchasing the warranty was simple. The representative was a really nice guy and he did a good job. The plan options I weighed were perfect for me. However, I still have not gotten my policies because I had a computer flare-up and getting ahold of somebody to talk to at Endurance is hard. I don't have a phone number that works for anybody.

The warranty sounded like a good deal. I hope it does what it says it does. Also, the rep was a really nice guy.

I haven't gotten my paperwork in the mail yet. Endurance said they sent it to me. I just haven't looked. I've been busy. But so far, I haven't had any problem yet with them.

Endurance gave me a good price. They gave me my senior citizens discount, so I pay three years and I don't pay for the next two years. Also, they were rated 4.3 and everything is covered. The rep was very knowledgeable. He answered all of my questions and what I didn't know to ask, he gave me answers to.

Endurance did very well. Their reps were exceptional. I'm very satisfied and I would recommend them.

I told the individual I talked to that I was starting, and I was going to look and make sure that I have a four-year bumper to bumper so that I could make a better decision. We got to talking and I was about to hang up on her so she wound up selling me a product, and when I hung up, I didn't feel good about the whole encounter. So, I said, "Well, I have a 30-day window to cancel if I don't like it. So, l'm gonna cancel." and that's what I did. And the reason I did that, not specifically because of the Endurance salesperson, but I decided I'm not gonna pay for two, no matter how they flavor it. So, I'm gonna wait another year or so before I seriously consider getting another insurance. I know a salesperson has to be that way, make sure they get every person they talked to, but that was reasonable. When I hung up, I didn't like the process so I canceled. But I talked to one gentleman who was informative and told me lots of things that I didn't know.

The second representative seemed as though she just wanted to brush me off to someone else. But Paul, the representative that I spoke to first and third was very helpful. We had some concerns, and he reassured us of those concerns, and told us where we could go to see the statistics and information. It was a very enlightening phone call.

I found what I was looking for with Endurance and the purchasing process was great. It was my first time purchasing and the rep was very accommodating, friendly and helped quite a lot.

I picked Endurance because the deal was good. It was good and clear communication.

Endurance does everything in-house. If you have a problem, you call them instead of a third party that takes care of the warranty part of it. I first went with CarShield and then, I found out that I could get a better deal with Endurance. I felt more comfortable with them and the price was a little bit cheaper. It also covers more. Everyone was polite and the rep explained everything about the payment process such as what was going to cover what and how to put a small down payment. The monthly payment was what I expected.

The sales guy was good. Endurance seems to offer me above the normal package and I hope that there would be no hiccups if I do need it. That's the only worry about it because it sounds really good.

The coverages that Endurance provided were better than the other ones that I found for the same price. However, I had originally talked to Endurance and decided not to go with them because it was such a pain. I had bought a warranty through CarShield. When I realized that I got half of the warranty that Endurance offered through CarShield, I cancelled my warranty through CarShield and decided to go through another six hours of painstaking process to get it done. Not any of the systems were fluid throughout the company.

I was a little confused about a few things and the representative was patient so that helped out a lot. He answered all the questions that I needed answers to and walked me through the internet to take a look at anything I was still confused about.

I called several different places and ended up with Endurance. It appeared that their plans were fair and reasonably affordable. So far, so good except that I received my contract, and there's nowhere to directly digitally sign it.

I had a great experience with the reps. They're what made me go with Endurance.

Before I could even call Endurance, they called me and I liked what the guy said. He was clear and direct. He gave me the coverage that I wanted and he added extra things on there that I didn't even expect. I was satisfied with the experience.

I have used Endurance in the past and I was very satisfied. The only reason that we didn't use them again was because my husband made the decision to use somebody else and I didn't know. So this time, we're gonna use Endurance because I really did like them and I had no problem at all. Derrick was the initial rep that helped me facilitate everything. He explained to me how much it had changed, and what all the benefits were, and he was really nice. I told him I would run this by my husband first.

I had an excellent experience with Endurance. I had talked to a couple of other places and wasn't really happy with the way they presented their package. Once I made a decision, I said, “I want to move on this, and do it as quickly as possible.” Endurance happened to call me back at the right time. They also followed up a couple of times. The customer service was very detailed and quick.

I had a good experience with the young guy, Kristoff, that I got the warranty with. I went online one night and filled out the paper, then he called me the next morning. He was very good and a very nice young man to deal with. I told him, “I don’t even have a vehicle yet.” He said, “When you get one, call me back.” I asked about his number, got it and called him back. He was shocked that I did. I spoke to other people and told them I wanted to speak with Kristoff. We had a very nice conversation. I enjoyed doing business with him and I let him know that.

Endurance had a plan that suited our needs. Also, they offered a little more at a better price. And I liked that they weren't a broker. They are actually the warranty company. That made a big difference. The first representative was great. But I couldn't finish everything that day. I had to talk to my husband. But when I called back to actually sign up, the second representative was very good, too.

I liked the customer service on the phone and price of Endurance. I paid for my warranty outright and I contacted them again to add on a couple options that I didn't know I had originally.

I liked the way Endurance's policies were, and what all they provided. The rep was very helpful. She even called me back a couple of times because I had to check with my CPA reference to changing from the company I was with. Not only did I receive a call from her, and she called me back two other times as asked, but I also received another call from a gentleman. He didn't know she had already called. And when I told him that I've already spoken to a representative, he was very polite and courteous, thanked me for my time, and hung up. So all the personnel there seems to be okay, happy with their jobs.

Purchasing the warranty took me quite a while because I was asking so many questions and the rep was explaining.

The sales rep was not as knowledgeable as I would have expected, but he did a good job. I got a bumper to bumper coverage and signing up was excellent. I haven't gotten any paperwork though.

The rep from Endurance explained very well and I decided that I liked the offer. I don't know what plan it was that I got but I’m hoping I signed up for the right one. I've been waiting to hear something on my policy and I haven't received anything. I’m gonna call today and see what's going on.

Endurance had a whole lot of better options than the other company my friend suggested. Also, they had 3.5 to 4-star ratings out of 4 stars.

I got more bang for my buck and lesser with Endurance and the rep I worked with over the phone was a good one.

The rep of Endurance explained everything to me. They gave me a good fair price and I went with it.

It was excellent with the sales rep. I was still unsure if I wanted to do it, but she kind of walked me through it and talked me into some things so I decided to go ahead and seal the deal. She told me what it was gonna cover and also said by signing up by then, she added some extra coverages on there like the maintenance. I don't do maintenance on my car the next year, five years on.

I checked a couple different companies and Endurance was the most honest one.

I bought a new truck and the Endurance rep made it really easy for me to get coverage on it. It was a great experience. Everything went pretty well, all things considered. The rep explained everything upfront pretty well to me. I was pretty satisfied with it.

The last Endurance representative I spoke to was awesome. She did everything she could to help me. But I had to cancel my policy because I just needed those funds to input into the breakdown that I'm experiencing now. I’ve been trying to get with Endurance for some time. I finally got the funds. Unfortunately, I ran into an issue again which is the reason why I got the extended warranty. But according to their policy, they are not able to help because I didn't get out of the waiting period. It was 30 days, and the 1,000 miles for the requirement. The last agent did everything she could. It was awesome. But the agent before that, I had a rocky time.

I called this other company I thought was a good deal, but turned out it was a bad one. So I called Endurance and they got me what I needed. They explained the coverage really well. They already knew what I wanted which was the full package, like a brand new car type warranty, so that is what they provided. I also asked to extend the amount of years and they were willing to do that for up to six years with the mileage that I wanted for the warranty. Also, I set up my payment through automatic payments with my card. So, that was easy.

The rep told me what the prices were and I opted to take it. It was just business and I wanted to make sure that if anything major happens, I'm still covered with the bumper-to-bumper on there. I’m satisfied with my experience with Endurance and everything's good. I hope it continues.

The Endurance rep and I got to talking like we have known each other for years. It was like talking to a friend at a house or just talking. Also, he knew what he was talking about. He understood my questions. And I enjoyed the conversation because I asked him all the questions I wanted to ask and he answered all of them. We went over everything with the emails that he sent me to look at and I did. I was astonished about the coverage and he said, “Well, what do you think that you would mostly want your car to be covered?” I said, “Everything under the hood and transmission.” It seemed like we stayed on there for hours, though I know we didn't. But I just enjoyed it because we were going back and forth and that's what you do. They don't say something and I don't get a chance to say it. With him, I got to say everything I wanted and he said everything back to me about what I was talking about and understood.

The rep was very nice and thorough, and explained every answer I had to ask. But the gentleman called me so fast as soon as I got the email and I didn't get the time to look at it good. It seemed like it was almost a rushed event. I went on the website and within five minutes, I had a phone call. Within 10 minutes, I had it all purchased with Endurance. It might have been better to send the paperwork out, give it an hour or so to look at it, and then call to follow up.

My car died Saturday. I had it towed. Then, I ended up having to pay for it. Because when I called the customer service of Endurance, they said I'm over my 1,000 miles. When I heard them signing up, I heard them say 30 days or 1,000 miles, whichever is first. I'm three days away from my 30 days, but I got 1,200 miles on it already. Saturday, I couldn't get ahold of anybody. I was able to get ahold of the 24-hour for the tow truck, but that was all they can help me with. I got a text message in 60 minutes, they'd be there. It turned out we waited for three hours. I’m very dissatisfied.

Endurance offered everything that I wanted. They were great. I got the plan that covers Bumper-to-Bumper for 7 years. I got the contract, so I know now everything that’s covered.

The reps were nice to get me to sign up. After that, I haven’t heard anything. I got one thing in the mail from them. My coverage. That was it. Also, I pay an awful high amount a month. I paid 140 some to sign up, and now it's going to be 80 some a month, so I'm looking around and might drop Endurance.

The rep that I talked to was amazing. I told him that I wanted something that covers everything. So he gave me a couple of options and I picked the one I thought would work the best. He was very nice and informative. He answered all my questions.

I like the five-year situation that Endurance guarantees. That was pretty nice. I also like the fact that they cover everything and they have roadside assistance. At the time that I called Endurance, we were strapped for cash and we were getting information for the purposes of buying at another time. But the rep called me back and let me know he was gonna work something out for me. I was thankful he did that. It was still a little hard for me but now, it worked out. The rep was willing to work with me and there was no hard sell. He was like, “If you can, fine. If you don’t, that’s okay.” I really liked the aspects of that. Endurance pretty much gave me what I was asking for. It was a lovely experience from beginning till the end. We’re looking to deal with the same package again.

The initial call was informative and the rep was pretty clear with what he was offering. He told me that the warranty goes into effect 30 days from the date that we had signed up. I explained to him that I would like to have something in writing. It took a few days for me to even see it and with hundreds of emails that I've gotten, I got to find it now. He could've text me over something. Also, I haven't received a copy of the contract in the mail yet. It should have been here by now.

Endurance has very comprehensive plans and the experience went very well during the purchase. For one vehicle, I got the Preferred plan, and for the other one, I got the Gold plan. The reps got all my questions answered and were able to accommodate what I needed to do. Everything is all taken care of.

The reps were very professional and detailed. The plans were fine until I got a letter saying there would be a price increase even though I signed up for a plan that is a set price. Hopefully, I won’t have to leave Endurance to go somewhere else, especially since that is the price we negotiated.

I'm a widow and I’m on a budget, and if something happens to my car, I can't do it, which was why I got Endurance. The rep was great as well as signing up with them but I haven’t received the packet that they were gonna send me.

The guy called me on a sales call. He sounded like he had some information I wanted to hear. So we were going down the road and just listened to him, and he talked to us into it. He was able to answer any questions that I had. He did well in explaining as to what I'm covered and what is not covered. I was concerned, because the last place I dealt with, I ended up canceling the policy and getting my money back. And the people want to call them and talk to them about the problem I was having, they could have cared less. That was $1,800 a year. Also, I liked Endurance's service. I liked the idea that I got five years for three years’ worth of payment.

I got the Endurance extended service agreement on my Mercedes S550. I’ve had Endurance before, so I know how their claims process works, and how efficient the company works. Brand reputation is a thing. In this segment of automotive service, there’s only a couple of reputable companies, and Endurance is one of the top three. So I stick with them. The rep was very, very professional, and very knowledgeable when I purchased the policy. I could tell that I wasn't speaking to someone who was just reading a script. There were some descriptive responses as you typically get in a call center and I understand that. But the rep would also go off the script, when necessary, to give me the information I needed about the company and what my next step should be. Overall, my experience was easy, smooth, and no pressure.

Their reps were knowledgeable.

The reps made the sign up process easy for me. It was just over the phone and they recorded that I was agreeing to certain things and then I faxed my signature. The customer service guy explained that on some items Endurance doesn't give you fully everything until you read it. I found that they don't cover 100% on some of those things but it does cover part of it. With the other companies, they did not. Plus, Endurance had the extended time, so I can pay up to 36 months. It might be a little pricey, but it's fine. Endurance also does not put in aftermarket parts. I can also get BMW part and I can work on it on my own. Like if I put spark plugs in, I need to keep the receipt that I bought the spark plugs.

I was questioning whether I got the policy from Endurance so I finally looked it up and I was satisfied with being able to find it. I finally read it last week. The rep I spoke with over the phone answered the questions I had at that time, so I was okay with him.