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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,959,469 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 57 Reviews 8175 - 8325
    Verified purchase
    Maintenance

    Reviewed Nov. 5, 2023

    I'm 58 years old and I live by myself. I don't have the knowledge to fix something that breaks on my Buick and I needed an extended warranty. Endurance was what was recommended to me. I went through the series of questions and made my decision. The signup was okay.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Michelle. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Nov. 5, 2023

    I don't like Endurance. I went to get an oil change and they told me I have to wait. I have to get 1,000 miles or wait 30 days. But they didn't wait to take my money. They called customer service and tried to handle the process as quickly as possible.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Calen. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 5, 2023

    We had a warranty that really stink. They kept coming up with all kinds of excuses not to pay the claims. I finally told them, "You mess me over once too often. No way. I'm not paying you another dime." I dumped them. I called up Endurance and they took me through the process and the purchase was done. It was great. They are covering my Chrysler Town & Country and that has had a few issues that would have really hurt us. The cost of the warranty is a tad high but it's doable. I'm willing to pay that for the complete coverage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Stephen. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffBilling

    Reviewed Nov. 5, 2023

    I have a warped sense of humor so the rep and I had a good time. We probably took longer than usual to sign me up with Endurance. The rep was patient and went over everything. It was a very easy process. I had to go out in the car and get the mileage off of them. I forgot they were gonna need that but that was my goof, not theirs. Endurance goes through a third-party billing and when I called the company, it was right in the menu. The third option was the Endurance car warranty and I knew immediately that it was a legitimate charge. I went back and looked at the email for Endurance and the billing was the right number. So, that was helpful. I didn't have to wait on the phone and ask who they were and why they took $160 out of my account.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 5, 2023

    The warranty was getting ready to run out and I needed to get a coverage. The dealership takes Endurance and I called Endurance. They tell you up front they do everything. They replace tires if it blows or something like that. I would recommend Endurance to friends.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Levoughn. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Nov. 5, 2023

    The manager explained the package very well and worked with me. The way he did things was perfect and if it wasn't for him, I probably wouldn't have gotten Endurance. I feel more secure knowing that I have it compared to not having it. Things can happen any time such as car accidents and people driving crazy these days since after the COVID. So, you could be the best driver but somebody else could just come out of the blue. I've had some hits and misses. So, you never know. It's just best to have it and have a good company that you're working with.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Toni. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Nov. 5, 2023

    The customer representative was very knowledgeable and she gave us a lot of information about Endurance. The information that I received was true. There was no gimmick. If we'd known what we know now, we would have went with Endurance from the get-go.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Hazel. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Nov. 4, 2023

    Endurance explained it all when I signed up with them. But we decided to buy a new car instead. So I called and canceled it yesterday. But the people I talked to all said they were very good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gary. We're sad to see you go but appreciate you taking the time to leave us a review. Should you need coverage in the future, Endurance is just a call away!

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Nov. 4, 2023

    They seemed to know what they were doing and answered any questions. Signing up with them was smooth. I wanted to be sure I knew what I was signing up for and how much it was gonna cost and what it would cover and all those questions were answered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Janit. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRatesRental Car

    Reviewed Nov. 4, 2023

    The rep I spoke with when I was signing up was knowledgeable. He found the best plan for my car and walked me through it. Also, they quoted me a price depending on my car and when I told them I couldn't afford that, he got it down to a lower price for me to make it affordable. My plan comes with roadside assistance and a rental vehicle if they have to keep my car for more than eight hours, which was my biggest thing. For the price, Endurance has the best coverage and I would recommend them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Linda. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed Nov. 4, 2023

    The rep was very specific and right on point. He was very detailed about what the policy covered. Endurance covers all the big items and he said it would cover up to $8,000 worth of damage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Jasmine, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed Nov. 4, 2023

    The price of Endurance is better than other companies. They told me about the program and the incentives that they give and the oil changes. They also said they would change my brake pads to make sure I wouldn't have accidents. Signing up with them was great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Fred, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 4, 2023

    When I reached out to Endurance, it was good because they weren't pushy. They didn't keep calling you back, because I told them I wasn't ready to make a decision until I did some more checking. The signup process was also easy and friendly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Carol, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 4, 2023

    Transferability was a must-have when I made my purchase with Endurance. We bought a couple of cars that we were gonna gift over to two of our children so we're gonna have to change the title name and Endurance said it was feasible. Their coverage is close to bumper to bumper within reason and as for mileage, you just have a certain window that it does you any good, and theirs was as good as or better than any. We decided that they were probably the best one to go to. We kept getting different reps but we were able to connect with the same one again. So, I bought two warranties and I'm about ready to inquire on the third one.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Stephan. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Billing

    Reviewed Nov. 4, 2023

    They answered my questions. I need to contact them though because I don't know how the payments work and I don't have anywhere to make my payments. They sent me something, but it's not coming through correctly. So, I'll have to address that. But outside of that, I had no problems with signing up with them. Everything was good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Andrea, we so appreciate your review and look forward to providing you with excellent service!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 4, 2023

    Everything was smooth when I signed up with Endurance. They talked me through all the things, but I knew before I spoke with them what it would cover from my research. The rep I worked with was outstanding.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Paul, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaff

    Reviewed Nov. 4, 2023

    I had already seen what Endurance was gonna do. I’m an insurance adjuster and I see contracts all the time. So, I read them. I looked at everything and I felt more comfortable. And when the rep called, he was great. So, I decided that this company was the one. I was glad I had done what I did. Endurance is a bit pricey but I’m 68 and when you get to be my age, you just gotta do what you gotta do. You have to make sure that everything is okay and that you can take care of everything. I'm betting that this car is probably gonna run for 10 years if you do it right. Subarus are incredible and I'm glad I have it because it's so safe. But I don't want to have to worry that I'm not gonna be able to use my car because I can't pay for a repair.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Jane, We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to providing you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    CoverageTechStaffBilling

    Reviewed Nov. 4, 2023

    When this gentleman explained everything that they offer, it sounded like a good deal. The race car driver, Danica, seems to endorse it and I see things on television about how good Endurance is. This is the first time I ever bought a car so, I should have some coverage. It was explained to me what I get with my policy and all the things that are available and if something goes wrong, like I lose the transmission, how they will replace it and how I can take it to my own dealer and just submit the bill, which is great. I like what they offer and I'm hoping that everything they said will come true.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Janice. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed Nov. 4, 2023

    Endurance called me and I liked what the lady said. She wasn't pushing me and trying to make me get it. She just told me what it offered and the price. I like the coverage. I'm paying almost $80 less than what I was paying and I'm getting way more.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Altonette! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 4, 2023

    Endurance is upfront and an easy company to work with. The rep made it perfectly clear what my options were and what my coverage is gonna be. It was a good deal and I signed up. It was seamless. I'm very satisfied.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, William. We really appreciate you taking the time to share your sign-up experience with us.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Nov. 4, 2023

    Endurance explained the coverage to me, what came with it and how much it would be each month. It was cheaper than where I was at.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Nicole, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Price

    Reviewed Nov. 4, 2023

    Endurance is cheap. Their plan is better than this one that I had for my Journey.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, Kiara!

    - The Endurance Team

    Verified purchase
    Claims HandlingCoverageSales & MarketingPriceStaff

    Reviewed Nov. 4, 2023

    I'm very pleased with Endurance. I’ve even referred my sister and she got hers through Endurance as well. Signing up with them was very easy. I gave the rep the mileage and information on the vehicle, and he presented me with a quote, a plan and the benefits from it. I have four vehicles covered with them and I'm gonna be doing it soon for my Ford Explorer. They cover mechanical, electrical, heating and cooling, and transmission. The last one that I got is an awesome coverage. But one of the others, it was because of the mileage on the car. I've filed a claim on one of them for something electrical. The car was taken in and we had it back in three days.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Deanna. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    StaffRates

    Reviewed Nov. 3, 2023

    Working with the rep was good. I was interested in how the whole process worked and if something happened, how soon I could use the warranty. They answered the question perfectly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, David. We’ll make sure that they receive your feedback.

    - The Endurance Team

    MaintenanceStaffBilling

    Reviewed Nov. 3, 2023

    Having trouble with payments on, a fixed income. They will work with me on a payment plan! Which will help keep my warranty in place. It takes a lot of worry off me about my car breaking down. They were very understanding about my situation.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Philip.

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    TechStaff

    Reviewed Nov. 3, 2023

    Try Endurance. They're very nice, and they seem to be very easy and knowledgeable to work with. I haven't had to use the warranty yet, but there’s a dealership where I’m working and they said they use Endurance. They don't use Geico. Having an auto warranty is very important as long as the company sticks to what they said they're gonna do.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Willie.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed Nov. 2, 2023

    The guy I talked to, Connor, was very good. We emailed back and forth three times before I decided to sign up, and he was really helpful. He explained the coverage to me and then sent me some paperwork that showed me all the coverage. These days, if something major goes out, it'd be bad. I haven't had to use Endurance yet, but so far, I'm very happy and I'd tell people what a good experience I had with them. I also did some research on the internet and everything I found said they were the best rated.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, David. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    CoverageTech

    Reviewed Nov. 1, 2023

    Where shall I start? At first, this warranty seems like a good buy. They're a little pricier than some of the others but, according to "covered services" list they provide, they seem like a better deal. I could not have been more wrong. Let's start with how they determine "limits of liability" - they use JD Powers website TRADE IN value as the limit of what they will pay. So, if your car is out of manufacturer warranty and your engine or transmission fails, you're not getting a replacement from Endurance either. Go to JD Powers website and look at the trade-in value of your car... That is the MAXIMUM THEY WILL PAY DURING THE ENTIRE LIFE OF THE CONTRACT. Not only that, but THAT NUMBER DECREASES as you put miles on your car and it ages. Let's face it, people buy these warranties because they want to protect their cars after the manufacturer warranty expires. If you can't get it serviced, what good is it?

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Dustin, We are committed to the satisfaction of our customers and value your feedback. We want the opportunity to investigate your concerns further.

    Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 1, 2023

    Signing up with Endurance was easy. They're really knowledgeable and professional. I was satisfied with what the rep was talking about. I have the silver package and it's all right so far. It has roadside service. The only thing I had a problem with was when I asked them to mail me a copy of the policy because they sent me something online. I can't really do that online stuff. I need some papers in my hands. I never got a copy of it. That aside, I would recommend Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Keith. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Profile pic of the author.
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 30, 2023

    I called customer service and requested a copy of my contract. Ms. ** was very courteous and very prompt in emailing a copy of my contract. I like the customer service she provided. She ensured I did receive her email. 00

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Angelica. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Oct. 30, 2023

    I was negligent in getting back to Endurance to okay the policy. I talked to 2-3 reps and I received the same treatment from all of them. The price had not changed or the coverage. I would highly refer them to others who want the peace of mind of having coverage on their vehicles.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Don. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsMaintenance

    Reviewed Oct. 30, 2023

    I thought this warranty was a good idea. I was mistaken. People told me that Endurance Warranty was a joke, that they try to get out of paying for repairs. But I did not listen to them. I got a warranty on my Chevrolet Traverse. I took it the the repair shop. The repair called Endurance, told them it needed an alternator and the o2 sensors needed replace. Endurance called me to tell me they were not covering the repairs so I got my money back. Now I will pay for the repairs myself. I would not recommend Endurance to anyone. They are not to be trusted. Do your checking around before getting an extended warranty with Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Derwin. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

    Thank you,

    The Endurance Team

    Verified purchase
    Neil increased rating by 2 stars.
    Customer ServiceClaims HandlingCoveragePunctuality & SpeedRefunds & PayoutsMaintenance
    After a positive interaction with Endurance Warranty, Neil increased their star rating on Jan. 9, 2024.

    Updated review: Jan. 9, 2024

    A letter to the CEO resulted in a satisfactory agreement.

    Original Review: Oct. 26, 2023

    This company denied my claim (camshaft failure) under the opinion the failure "in all reasonable mechanical probability" occurred prior to the expiration of the waiting period (It didn't). An inspector cranked up the truck and filed his report. I appealed and they offered to send a second inspector for a deeper look if I had the engine torn down (at my expense). I did. They then changed their mind and refused to send the inspector for the deeper look. They were wrong and their finding is definitely unprovable but they denied the claim anyway just because they can. I initiated a dispute via email as instructed in the policy. The email was never answered. I paid for the repair in full and canceled my policy. Worst service imaginable. Stay far away.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Neil. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 25, 2023

    I have had Endurance for a month. But, I have had the opportunity to talk to Customer service who are easy to talk to and explains everything to me so I could understand all the services Endurance provided. They also said if I forgot anything I could call back and they would explain again.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, Barbara! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechBilling

    Reviewed Oct. 25, 2023

    It was pretty easy to sign up with them, but the only thing was that it was a telephone conversation. I spoke to an individual and they got my information. But I never received a contract, and that was my concern. They had one online but there was no way they could send me a paper copy of the contract. But I have always had very good customer service when I've had to speak to them. I was told that I get a number of free oil changes per year and the company that does the oil change would just have to call Endurance. I went to some drive-through oil change place and they would not make the phone call to Endurance to get the payment. So I had to pay cash for that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for rating us so highly, Jane!

    - The Endurance Team

    Staff

    Reviewed Oct. 25, 2023

    The Rep. named Ms. Precious did a Superb job in Assisting me and she went above and beyond...Excellent job...and she represented the company well....she also took the time to research the issue....Thanks.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thanks so much, Mitch! We look forward to helping you again.

    - The Endurance Team

    Customer ServiceCoverageTechPriceMaintenanceRatesTimeliness

    Reviewed Oct. 25, 2023

    The Endurance Adjuster approved a claim on my car for a new alternator. A follow up call from Endurance asked my mechanic for the price of the alternator and labor costs. My mechanic started work on my car. The next day Endurance called to say the alternator was not covered due to bearing dust and noise. Called it Long term failure. The problem was discovered when I brought my car in for a tune up. My car is a 2017 Chrysler Pacifica with a 125, 000 miles on it. So my question is why do they insure an older car knowing that things are going to break down and then come up with some lame excuse not to cover the part? Sorry I ever got Extended Warranty from them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lynn. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

    Thank you,

    Verified purchase
    Customer ServiceClaims HandlingSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 25, 2023

    I've never had a reason to file a claim yet. So far everyone I've talked to has been very kind and explained everything thoroughly. No one was pushy and tried to sell me anything that I didn't want. When I was undecided they let me call back later and decide yes

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Vicki! Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaffRates

    Reviewed Oct. 24, 2023

    I started out by calling Endurance and then, I realized that all I had to do is just take it to service and they would do it. I go through Unique Mercedes and they take care of it for me. Endurance doesn’t do everything I want to do, but they do whatever they say they're gonna do. The B service on a car includes changing the fluids and doing the filters. And Endurance pays for oil changes. It’s about $550 and they pay about $100 of that. I normally keep a couple of warranties at the same time because they wanna limit so much, but that's the only one that Endurance did, and they did that twice for me. I'm satisfied with the price I paid for Endurance. They gotta get paid and they get a little extra. I got a couple of other vehicles and I wish I could get them. They just have more miles on it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Calvin. Thank you so much for this 5-star review. We appreciate you being a customer, we're here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageTechRefunds & PayoutsStaffTimeliness

    Reviewed Oct. 24, 2023

    So far, my experience with Endurance has been good. I've used my policy twice. The air conditioner quit and the computer went down in it. As soon as I got the vehicle in the shop, they took care of it. It took a couple of days to get the parts, but they approved it the same day and they paid the dealership the same day the tech finished. My policy works well. I'm well-satisfied with Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ted. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2023

    Endurance gave me everything I asked for. Signing up with them was easy. All I did was call them and we took care of everything over the phone. I would recommend Endurance. It's a good company. I was satisfied with what they offered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Edwin. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed Oct. 24, 2023

    Signing up with the Endurance was no big deal. We went through the process. They said they're one of the top insurers in the market. They handle the claim from start to finish and they pay for the trips to dealerships, which historically cover more than going somewhere else. They also do not make me go to the cheapest guy. I can go to the company I want to take it to and they pay for it regardless. My coverage has oil changes, tire rotation and road assistance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lloyd. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 24, 2023

    The people I've talked to were very helpful. I was satisfied with the price too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ira. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed Oct. 24, 2023

    I took my car to the dealer and I wasn't sure what was wrong with it or was it gonna even be covered, but they told me it was. Endurance has been great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Dorothy, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Oct. 24, 2023

    We're having a great experience with Endurance. They cover more than everyone else. When we talked to the representative, she played a big part in making our a decision.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alonzo. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Billing

    Reviewed Oct. 24, 2023

    I love Endurance. It's good. They take the payments out of my checking account so I don't have to worry about sending it in.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Timothy. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingTechPricePunctuality & SpeedStaffRates

    Reviewed Oct. 24, 2023

    I had a conversation with one of Endurance's reps who was very informative. Their price was competitive as well. The signup which was done on the phone was very easy. They were quick on sending me the contract. The claims process for the fuel pump went very well. The confirmation was done between the service provider and Endurance and so far, that seems to have worked out. Endurance sent the check directly to the service provider. The only issue was them finding a suitable fuel pump to fit the car which is not a typical Mustang.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Richard. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed Oct. 24, 2023

    Endurance has a longer term and they cover more parts. Signing up with them was all online so it was simple. They have roadside assistance which I've had to use and tire coverage. It's one tire a year due to road hazard which helps. I had a road hazard issue on my way to Chicago one time and I've had to use it around town. Both times, it was very easy. Endurance has been perfectly good. It's worth it. I got anything I ever needed.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Diane. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Oct. 24, 2023

    Endurance covers almost everything on a motor. The people have been very polite and helpful.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Clark. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase

    Reviewed Oct. 24, 2023

    Signing up with Endurance was fine.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thanks for the stellar rating, Kenneth!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffSales Tactics

    Reviewed Oct. 24, 2023

    Endurance is covering everything mechanical and some electrical components like the AC and computers for a cost that was less than I was expecting. The reps knew what they were doing and didn't try to hard sell me. They just answered all my questions and seemed to be knowledgeable about their business.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Franklin. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 24, 2023

    Endurance paid for my first oil change. I got other cars with CarShield and they never offered that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Robert.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Oct. 24, 2023

    Signing-up with Endurance has been easy. They cover the mechanical, electrical, and roadside services for my 2016 Acura RDX Advanced.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ruby. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Oct. 24, 2023

    Signing up with Endurance was good at first. Then I got a couple of different quotes and it was aggravating. Finally, they offered me a better limit in mileage and we worked it out. But Endurance didn't follow up. After I sent the money, I haven't heard anything. I was beginning to wonder if they even got it or if I even have a contract with them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Paul. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. If you still need assistance, please feel free to send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Oct. 24, 2023

    My husband gave Endurance a try and we've been very pleased. Right after he purchased the car, there was trouble. He took it to our people that handle our oil change and mechanical issues and told them, "You've got to call and get permission after you diagnose it." The man called my husband back and told him what the problem was and had already fixed it. My husband went through the roof. He said, "Endurance is not gonna do this. This is not what I told you to do. I told you you can't touch the car." My husband called and pleaded our case to Endurance. The rep got back with us in a day and said, "We're gonna honor that one time." That even put them more over the top for us.

    In the end of August of '22, I was driving the car and on a trip to Charlotte to see my children and the alternator went bad. I pulled over and we had AAA haul it into the Jeep dealership in Charlotte, North Carolina. I did the explaining too and told them to diagnose it and to call Endurance before they even touch anything then get back with me. They did all of that and within a week's time, everything was perfect. It needed a new alternator and Endurance paid it with no problems or questions asked.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Sandy. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2023

    Endurance helped me very much. I am going in on the 25th to have my window fixed. There's a motor on the inside and the window does not go down or up. I called Endurance and asked them if they would take care of it and they said yes. The only thing I have a question with is I was thinking that I was gonna pay by the year but I see that I'm paying every month now.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Paulette. Thank you so much for leaving us a stellar review! If you need assistance with your payments, please give us a call at 1-866-432-4443.

    - The Endurance Team

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppMaintenanceEase of Use

    Reviewed Oct. 24, 2023

    Endurance is a good product to buy. I had to get some thermostat redone. The place that did the repair sent in the claim and Endurance got it answered quickly. The app is easy to use.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ian. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Billing

    Reviewed Oct. 24, 2023

    I had Endurance on my previous van, and when I bought another car, I put it on that too. I was disappointed because when I put it on my other car, they only gave me a certain percentage of it and I had to pay a lot more. I had been paying on it for three years. I didn't have enough into it to keep the payments lower. But I've told my children they need to get warranties on their cars and I tell them I go through Endurance. Everybody was nice.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nancy. Thank you for recommending us to your children! We’re glad your experience with us has been a great one.

    - The Endurance Team

    Customer ServiceCoverageStaff

    Reviewed Oct. 23, 2023

    I had some questions regarding my policy and what is covered, etc and she explained everything individually to me and I was very pleased with her answers and responses. She made sure that I fully understood everything I had asked her about.. She was very helpful and professionally mannered..

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    Endurance Warranty
    Response from Endurance Warranty

    Steven, thank you so much for sharing your feedback about our service. We’re glad to hear that our team provided you with a great experience! We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    CoverageTechSales & Marketing

    Reviewed Oct. 23, 2023

    My warranty covers almost everything. I've used it three times and it has been easy. Use Endurance over companies that are advertised all the time. I asked my mechanic what's the one they would recommend and they told me several. But they said Endurance was the one they've had the best experience with.

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    Endurance Warranty
    Response from Endurance Warranty

    Jimmy, we so appreciate your review and look forward to providing you with excellent service!

    - The Endurance Team

    Verified purchase
    PriceStaff

    Reviewed Oct. 23, 2023

    The reps were very cordial, stopping at various moments asking if I needed any more information and feedback on anything. It was a very nice experience. It's expensive but it's okay.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robin. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoverageMaintenanceStaffBilling

    Reviewed Oct. 23, 2023

    I had my car in for maintenance at my local place and the gentleman that helped me set me up with Endurance. They've been doing maintenance on my car, so they have all of my car's information as well as my credit card information and my driver's license. I have a card that says I have Endurance and it says when my coverage ends, but I haven't had to use it. Still, having an extended warranty is very wise, and I would love to know how I can go about renewing it. My vehicle is getting older and I don't intend to buy another one. I'm getting older too.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star review, Karen! We're glad to hear that you value peace of mind and would like to renew your coverage with Endurance.

    When your current plan expires, simply give us a call at 1-866-432-4443 and our team will be happy to assist you with your renewal. We appreciate your continued trust in us to protect your vehicle!

    - The Endurance Team

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 22, 2023

    I would recommend Endurance Auto Warranty. Signing up was pleasant and fast. I appreciated that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sandra. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed Oct. 22, 2023

    The Endurance rep when I signed up was very informative and pleasant. The coverage they offered was very reasonable and it covered everything. They're also not too expensive. I also like that they handle everything. They don't farm it out to a third party. They were very responsive when I called in. One time, I got some assistance and they gave me some ASE-certified mechanics, but I didn't even end up needing them. Everything's been good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Lee, thank you so much for sharing your feedback about our service. We’re glad to hear that our team provided you with excellent service. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & Payouts

    Reviewed Oct. 21, 2023

    I had to pay for two and a half years, but the warranty itself was for five full years. So, I finished paying for it and I still have over two years to have it. They replaced my transmission and all I had to do was pay a $100 deductible. I danced because I couldn't imagine buying that transmission if I didn't have a warranty. They did something good.

    I had an overheating problem after the transmission was done by the dealership and they changed the transmission for me. I found out it was a coolant hose that only cost $10.15 because I called Endurance and they said, "We don't do hoses. It's not a part of the warranty." At first, I was, "Why y'all don't deal with hoses?" But it was in my contract and I had it. So, it's just something that sometimes you don't read everything until something happens and you wanna try to find it. At least Endurance spent an hour back and forth with me, gave me a link for different mechanic shops, and told me how much the whole cost was. And when I went to use the shop, they charged $170 an hour, which was the same as the dealership. They only charged me $260 to put the hose on.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Najah. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Oct. 21, 2023

    My experience with the Endurance rep was on the good side.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for rating us so highly, Frederick!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsBillingRatesRental Car

    Reviewed Oct. 21, 2023

    I have a 2014 ATS Cadillac covered with Endurance and so far, they paid part of the cost for my two brakes to be repaired and some oil changes. They also put a transmission in recently. They ordered it, so it took a week for the transmission to get to my service station and they had my car about three weeks to finish the job. I wish Endurance paid for a rental car a little longer. I paid the bill and it took a while for me to get the report to them, so they're still going to process to pay me back. But they paid the entire price of the transmission and I just paid the deductible of $100. I had CarShield before I went to Endurance, and I've been more satisfied with Endurance than I was with CarShield. Their customer service has been good and hey gave me a discount because I'm a veteran and I'm a senior.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Glenzy. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed Oct. 21, 2023

    The signup with Endurance was a good experience. Also, I had a claim with them and the dealership had to call a couple of times, then they finally got through. The process went good, but I had an issue with Endurance paying for one item and not paying for the other. They have good coverage, but I wish I could have gotten a bit more for my money.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gail. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase

    Reviewed Oct. 21, 2023

    I like Endurance. It was a great experience when I signed up with them. It was very informal and it was better than the other two I checked out.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joe. Thanks so much for taking the time to write us a review!

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Oct. 21, 2023

    Endurance is the only one that would pay for my cameras if they went out. Signing up for the program was very quick and easy. I also got the roadside assistance for a year. I've told all my friends and families to get it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Darren. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Oct. 21, 2023

    Endurance covers more of what I was looking for. When I first called, they explained everything to me. As we got into it, I asked several questions about the warranty, what were covered and what weren't. After the phone call, I was pleased. I did some aftermarket work (turbocharger) and they assured me that it covered that also. However, when I first made the call, I was bombarded by Endurance with emails and calls. Also, the website explains a lot but not everything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ronald. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Oct. 21, 2023

    The reps at Endurance answered every single question that I had, and I felt at ease with making my decision.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joi. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Customer ServiceCoverageBilling

    Reviewed Oct. 21, 2023

    I decided on October 5th to buy an extended warranty for my granddaughter but she traded it in for another car. I then called Endurance to cancel the warranty and explained why. They told me that money would be returned to my credit card within three to five business days but what they failed to tell me is that I would not be getting back my full payment when I call back to request my balance. I was at that time informed that Endurance was keeping part of my deposit for processing fees. I was never told that only part of my deposit. My account had not been processed because it had only been a few days. I never received a policy. When I inquired about the two separate payments that was taken out for the deposit I was told that was just the way that Endurance take out their payments. Once again you have a company ripping off the consumers and not giving them full disclosure of their product.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Rosalind, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed Oct. 20, 2023

    Endurance Auto Warranty covers everything but maintenance items. They explained the policy in total and did not try to force something down on me to buy it. I had a couple of questions about what exactly the mileage is and what it would cover. They emailed me a copy ahead of time so I could review everything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Richard. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    CoverageTechStaff

    Reviewed Oct. 20, 2023

    Everything was good and very easy when I signed up with Endurance. When I needed them for some help, they came through with everything. I had to do my airbags and struts. I was told they go out around 80,000 to 100,000 on my car. Endurance provided a tow truck and the place to get it fixed. Everything went A-1. They covered everything. Endurance is very easy to work with.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kevin. We appreciate the kind words and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPriceRefunds & Payouts

    Reviewed Oct. 20, 2023

    I took my BMW to the dealership. I gave them the number that was given to me for them to use. They called and gave that number to Endurance Auto Warranty, and it was straightforward. BMW did all the work. They called Endurance and worked with them. They gave Endurance a list of how much it would cost for those parts. They called me and said, "This is what Endurance will pay for. What do you wanna do?" I said, "Just go ahead." They saved me 600 bucks, with all the things that they repaired. Very simple. The only problem is, Endurance only pays for aftermarket parts, not OEM. But they paid for a third of the cost of the actual part that I needed and their service was on the spot.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, James! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsCoverageTechRefunds & Payouts

    Reviewed Oct. 20, 2023

    We have 32,000 miles on our Chevy Trax. I wondered if Endurance is reputable if I had transmission trouble, that I wouldn't go through a lot of pressure, but the experience has been marvelous. Whenever I call and ask a question, Endurance Auto Warranty doesn't fail to answer whatever I'm concerned about.

    I try to keep my warranty paid up in case we run into a problem. They will cover a lot of things according to the contract that I have. They said, after a few years, there would be a time when I wouldn't have to pay any fee for a couple of years. That's a great asset. I never heard anyone say anything like that. I like what they said upfront. And I'm in agreement with them. If something is wrong with my car, I prefer taking it to the dealership because a dealership knows their product, and they didn't have a problem with wherever I want to take it.

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    Endurance Warranty
    Response from Endurance Warranty

    Lois, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    CoverageTechPrice

    Reviewed Oct. 20, 2023

    I pay a monthly charge on Endurance Auto Warranty, but I got a set amount. And they told me I could take my car to any dealership I want to, which is what I like about it. They quoted me $3,600. I said, "Oh! I won't make $3,600 total." I haven't used it. But it's okay. It's taken out of my checking account once a month. I got bumper-to-bumper coverage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gregory. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Oct. 20, 2023

    The rep was very pleasant and knowledgeable. She really made it easy for me. She mentioned different types of coverages and we went with what I needed for my vehicle. I got bumper to bumper coverage. I would recommend Endurance to anybody. I'm pleased with it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alex. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Oct. 20, 2023

    I had to make a couple of claims. When I get my car fixed, I take it to my regular auto mechanic and they call Endurance. They have no problems getting the parts that they need and it's all taken care of in a timely manner so I'm happy with Endurance. It's worth having.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Betty. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Profile pic of the author.
    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Oct. 19, 2023

    I bought an extended warranty in March 2022 for my Porsche from Endurance. After doing research I landed on this company as the best warranty for my type of vehicle. After having the service until I cancelled in Aug. 2023. I've had so many problems with this company. I would file a claim and it takes them over a month to respond approve or deny. Then when they deny they try to skirt around responsibilities that honor the contract I signed. After some time I decided to do more research and found out Endurance does not even cover my type of vehicle. They sub my warranty contract to a terrible company called Consumer Care Direct. Every time I call in they hang up or send you to voicemail and give me the run around for weeks. This company Endurance and Consumer Care Direct are scams. They do not cover what you sign up for. I was charged $6934 to be treated like they're doing me a favor. I want my money back from this scam company.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Andy. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

    Thank you,

    The Endurance Team

    Verified purchase
    Coverage

    Reviewed Oct. 19, 2023

    The only complaint I have is that it will take me a very long time to put 1000 miles on my Jeep in order for my plan to be activated. I only drive to work and home which is a total of 8 miles. I'm a senior citizen with health issues so I don't go far from home. Other than that, it sounds great.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Patricia. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    CoverageTechPrice

    Reviewed Oct. 18, 2023

    Looking for a trustworthy extended Auto Warranty, I am completely satisfied with the choice of "Endurance Extended Auto Warranty", the service contract that I was offered is exactly what I was looking for. Very affordable and very straightforward on what is covered and what my cost would be for repairs, which is $100 which is what am responsible.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donna. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Oct. 18, 2023

    So far Endurance has honored their warranty. Only thing is that I keep getting mail from Endurance trying to get me to buy an Endurance Warranty. I have called numerous times trying to get Endurance from sending me these mailing as I already have Endurance but it just keeps coming. Please don't send any more mailings.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Veronica, we can certainly update our mailing list. Please give us a call at 1-800-253-8203 and we can assist you with this request. Thank you.

    Profile pic of the author.
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesHonesty & Transparency

    Reviewed Oct. 18, 2023

    So where to start. I bought a used vehicle and considered whether an extended warranty would be right for me. So I put in my information, and the first call that I got was from Endurance Extended Warranty. They gave me a quote of a little more than $150 a month. I told the rep that I could not agree to anything until after I spoke to my husband. So he gave me an even cheaper rate. I told him that I would still have to discuss it with my husband, so he gave me a senior citizen's discount even though I wasn't a senior citizen. I told him fine that I would allow him to institute the policy, but I still had to speak to my husband, and there was a strong possibility that I was going to cancel. He assured me that it would be okay and that I would receive my down payment back as long as I did it within the first thirty days.

    The down payment was about $136, and the monthly was $116.43. The plan was for 5 years because they gave me an extra year, and the mileage was for 80k. It was a 24 month payment plan. I went online and looked the plan over since even though they told me they would send me a hard copy of the warranty contract, they never did. After reviewing it, I noticed that the payment was scheduled for 29 months, the mileage was only for 70k, and it didn't cover what he told me it would cover.

    I called back to cancel, and they decided that they would give me an even lower rate. They told me it was a hardship discount. The new rate was $77, and some change. It was a 36-month policy, and they gave me 6 years. What they didn't tell me was that the "lower rate" was for a lower tiered policy. After I did the math, I wasn't saving anything. They simply stretched the payments out over a longer period of time. After doing the math the amount for the total policy was a minute amount less for less coverage. I told them I would give it a few days and discuss it with my husband. I told them I would still most likely cancel. A few days later, after I talked about it with my husband and we reviewed our budget we decided it wasn't something we could swing. I called them, and after having to be very forceful, they canceled and refunded the down payment.

    Now, this is where things get a little messed up. On 10/10/23, I noticed that I had a withdrawal from a company called Walco in the amount of $116.43. I didn't know what this charge was, so I found Walco's number and called them. They can inform me that they were a payment processing service for Endurance's Extended Warranty. They also informed me that I would have to call Endurance to get a refund. So I called Endurance. I was assured that the policy had been canceled. They also told me that my payment processor was Medco. I asked them how did Walco have my info then. They even tried to make it out like somehow I had caused the mix up. I told them I wasn't in control of their payment services. It was their mistake made. They hemmed and hawed. The rep then told me that after the "rewrite" they had failed to cancel the payment on the first policy.

    The first payment was set up to be process with Walco while the second was Medco. She told me that I would receive a refund in the amount within 3-5 business days. They gave me the typical "we are so sorry for the mix up". Except they weren't sorry because six days later, I checked my account, and there's no refund. So I called Endurance again. After being put on and off hold for 14 minutes and 23 seconds, I was informed that their computers were running too slow. The rep was unable to help me and would have to give me a call back. So after an hour I called Endurance back. Or at least I tried to. When you call Endurance, you get a menu that asks you to press 1 for a quote and 2 for existing customers. I pressed 2. It just kept repeating the same line. It would not put me through to the next menu set.

    Being industrious, I called from my sister's phone. It must have been a miracle because after hitting 2 I was put through. The next rep continued to put me on and off hold again for 23 minutes. This rep gave me the same line that the computers were slow, and she could not give me an estimated time of when I would receive my refund. She informed me she would have to call me back. So I called Walco again to make sure that the account had definitely been canceled. The next payment was scheduled to come out on 11/11/23. It hadn't been canceled until today, 10/18/23. They didn't cancel on the 10th. They lied. Walco informed me that they had received the order for payment cancellation, but they couldn't do anything about the refund.

    I explained what had happened when I tried to call Endurance again. The representative at Walco offered to put me through since it would show that a Walco rep was calling, and so Endurance would answer. I took the offer. The third time must be a charm. I was immediately put through. I informed the third representative that I would not be put on hold again. I also informed her that I wanted to speak to a supervisor. Of course, a supervisor wasn't available. She was very apologetic for the other two representatives and their failure to do their jobs. She assured me that I should have my refund within 3-5 business days but was going to try to expedite the refund sooner. She also assured me that a supervisor would be calling me. Still have yet to receive a call. I don't think they will give me the refund just a runaround.

    A few takeaways:
    -When you call they always they are experiencing longer than usual wait times but it's a lie also. Imagine that. If you wait a few seconds it connects you to the ever so busy reps.
    -Had I not canceled the second policy, they would have been double charging me.
    -Had I not caught the withdrawal, they would have charged me every month on the first policy they never canceled when they rewrote for the second policy.

    -And they still won't give me the money that they have taken out even though I called on the 10th.

    This company is awful. I wonder if they don't pay for reviews. I would be wary of this company. They appear legit but you can't believe everything you see online.

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    Endurance Warranty
    Response from Endurance Warranty

    Foe, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingStaffTimeliness

    Reviewed Oct. 18, 2023

    Our representative Jamie I do believe is one of the best sales representative I've ever experienced over the phone. She was very proficient in her knowledge of the service that you provided but she new about the competition as well. I emailed her because carshield called right after and Says some things that I wasn't sure about and I need a clearity and she cleared it right up. She is amazing. She needs to train all of your new employees to see what good looks like. Give her a raise. She is the reason why you got my business as well as a friend of mine's business in the same day.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Michelle! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceBillingRates

    Reviewed Oct. 18, 2023

    I left a call back number and was reached out to within 5 minutes and had my policy originated within 15 minutes or so. I appreciated the efficiency as I'm a busy realtor. I also appreciated the comprehensive coverage for the affordable price and monthly payments. If this is any indication of their customer service once I have a claim (if I have a claim), I know I'll be in good hands. Janel

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Janel. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Oct. 18, 2023

    Mr. ** was very helpful and he took his time and explained everything to me about my policy. I felt so grateful after purchasing my policy. I will tell family and friends about my incredible experience. I am very satisfied and I have never purchased extra car warranty before. I feel that I did the right thing at the right time. I feel so good about my decision. I would like to say again Thank you again for being so patient and answering all of my questions. Thanks Again for assisting me.

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    Endurance Warranty
    Response from Endurance Warranty

    Audrey, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 17, 2023

    Very professional & informative. Had no problem explaining or answering questions! Patient with customer's concerns! Customer Service Representative had a good knowledge of the English language. Thus the representative had no problems explaining the different coverages available! I am happy l was referred to Endurance by a law enforcement Co-worker.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, C.D Cook Sr. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    CoveragePriceBillingRates

    Reviewed Oct. 17, 2023

    I bought a policy, price seems fair, but I have to drive 1000 miles before I am qualified to be covered. I just think that is excessive. Also if it takes me 2 months or 3 months to acquire 1000 miles, during that period I am not covered, even though I have forked over monthly payments, doesn't seem fair, because I don't put on a lot of miles in my daily driving. I have a 48 month policy, so now i would have lost 2 or 3 months...

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Joseph. This period allows you and Endurance to make sure that everything is in place and that you have the correct plan for your car.

    If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed Oct. 17, 2023

    The representative was very helpful. She answered all my questions to my satisfaction and gave me plenty of time to be sure I understood the coverages and costs. At no time did I feel pressured or steered toward any particular plan. Very positive experience. I would not hesitate to recommend a friend or loved ones to look into Endurance if they were shopping around.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Clara! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Oct. 17, 2023

    My experience with Endurance was very pleasant. They were very informative, answered all my questions, and didn't try to put a whole lot of salesmanship into it. That was what made me feel more comfortable about it. It didn't feel like they were pressing or forcing me to try to do something I wasn't willing to do. The policy had everything I was looking for. The price was in the range where I wanted it. It was a win-win for me.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Al. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    TechStaffTransparency

    Reviewed Oct. 16, 2023

    The Agent made it easy and pleasant to update my Warranty. We unfortunately had to place a claim, while traveling on vacation. We had some trouble with a battery and alternate. But Endurance made it so easy and headache free. We took it the Car dealer, they found the problem, and Endurance did the rest. Thank you for saving our vacation.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donell. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Oct. 15, 2023

    I have a Jeep Grand Cherokee covered with Endurance. They sent me the contract and I signed it. Customer service was pretty good. The sales pitch convinced me. But they asked me for one price and I said, "You know what? Let me think about it." Then, they put in a representative, and he gave me a little better price. They told me I could take my car to anybody who's a certified dealer. They say they have a lot of shops, so I could take it to my mechanic if he's certified and if he takes that plan. So, it was simple. After the three years that I'll pay for the warranty, my car is still under warranty for an extra two years. So, if anything major breaks, it's guaranteed to be covered.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Israel! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Oct. 15, 2023

    Endurance said that most of the coverage for the car, the AC, the engine, and all that stuff would be covered. I was looking to cover the main components on the car. I don't have that package anymore, but they told me that if I got another vehicle, they would switch it over. The representative was being an agent, trying to keep me to keep that plan. When I first got the plan, they did send me something on the phone about that policy. I didn't really read it because I was looking for a hard copy. I thought that was gonna come through the mail. The lady did send me the number and stuff when I made the payment last month so I can have the new number because I was using one from the old statement.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Will. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 15, 2023

    I went through everything that I could find on the internet and Endurance was the best. The customer service was great. Every question I asked, they've been responded to. The rep never pushed me. He never tried to say, "Well, we're the best. We're the best." He agreed with most everything I said, and it looked like he had a good product. Signing up was easy as pie. Endurance is a good company. I haven't had to use them, but I'm sure if I do, they'll treat me right.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Raymond. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Customer ServiceBilling

    Reviewed Oct. 15, 2023

    Endurance has been good to me. I've not had any problems with them. Every time I would call them or ask a question, they were very upfront. The air conditioner of my Toyota Yaris went out. I only paid $114 and the bill was over $1,000. It works out great for me.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi Lydia,
    We'd like to say welcome to the Endurance Family!

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase

    Reviewed Oct. 14, 2023

    The signup process was good and I'd tell others to go for it.

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    Endurance Warranty
    Response from Endurance Warranty

    Clint, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Oct. 14, 2023

    They listened to whatever questions I had and they came up with decent answers. When I changed the vehicles, I went back, and we got another good set of customer service. They were able to answer the questions I had.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marva. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed Oct. 14, 2023

    The transmission and the driver side-view mirror needed to be worked on. I also needed another key fob as the I had wouldn't crank the truck up and if you would stick it in, the alarm would go off. I called Endurance and told them what I needed to have done. They said to take my car to the shop that I preferred to take it to, so I did. They towed it into Gator Dodge for free, then Gator called Endurance. They told them what was covered and how much they'd pay. So, they did that pre-claim. Then, we had the vehicle fixed, paid the deductible and the difference, and Endurance paid the rest of it. It was very easy. We had the upgraded plan and we got the key fob replaced. We had a good experience with Endurance and I would tell my friends that if that's what they're looking for, they should call them.

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    Endurance Warranty
    Response from Endurance Warranty

    Charles, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Oct. 14, 2023

    Endurance is great to me. Everybody's good and the amount of coverage is great.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Calvin. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedBilling

    Reviewed Oct. 14, 2023

    Everything was fine during the purchase of our Endurance policy. They were always accommodating and pleasant. The same thing when I called them and told them I was late for payment. They said, "You can pay now." I said, "Okay." I'm satisfied.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, David. We will share this with our customer experience team to let them know how we are doing.

    - The Endurance Team

    Verified purchase
    Claims HandlingCoveragePunctuality & Speed

    Reviewed Oct. 14, 2023

    I've used Endurance twice. I had a compressor for the air conditioning replaced as well as an EGR valve that regulated the turbo in my truck. The claim process was very quick. I have not had to pay as much money for my vehicle as I would have if I didn't have Endurance. They've covered everything that they said they would cover.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. We appreciate the rating and are glad we could provide you with positive claims experiences!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPriceMaintenanceRental Car

    Reviewed Oct. 14, 2023

    I'm not happy with Endurance. It will be two weeks that my Mustang has been in the shop. The engine block has cracked on it. I keep calling to see what the status is. They keep sending pictures and they were gonna send somebody to look at it. I called Wednesday and they still have not heard anything. They said that they're going back and forth with Endurance. They gave me a loaner car which I appreciate but I want my car. I could take it to any Ford dealer, but I have to pay a $200 deductible, which is okay if it happened that way. But I've taken it back to AutoNation where I purchased it and I don't know why I'm the one that's suffering while everybody decides what to do with the repair.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Paul, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

    Thank you,

    The Endurance Team

    Verified purchase
    Staff

    Reviewed Oct. 14, 2023

    When I signed up, the people were very professional. I've used Endurance many times, and it's good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, James. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

    - The Endurance Team

    Verified purchase
    Contract & TermsCoverageTechPrice

    Reviewed Oct. 13, 2023

    Endurance offered me a little reduction because of being military. I'm paying them $100-something a month. If a transmission were to go out, it's gonna cost me $2,000 or $3,000. So, it's gonna take me a couple of years to invest that much money into it. But the odds are it may go out after 200,000 miles. So, I'm not throwing money away if they repair it and it doesn't cost me anything. I'm just like putting money in a piggy bank.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ronald. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 13, 2023

    The rep that I talked to was good. He answered my questions. He filled me in on what was going on. The only thing that I was surprised is they didn't send you a book. They said they were a non-published thing and I had to go on the computer to download whatever. Then a few months back, I called. I was talking to somebody, and I said, “Can't you send me something?” So they sent me a little booklet type thing so I know what I'm covered and then they sent me a membership card. I'm 82 years old. I do email and that's it. Most senior citizens aren't computer-familiar, whereas the kids nowadays, they're raised on a computer. Endurance should consider when they sign up these people if they're up in age, and send them a book. But overall, I'm happy with Endurance so far.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Charlene. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Oct. 13, 2023

    Working with customer service was really easy. They're very friendly and knowledgeable. They aren't trying to twist your arm. They told me about each type of coverage and let me make my own decision. I enjoyed talking to the person I was speaking with. I got the Platinum coverage and I'm thoroughly satisfied. I have my car at Russel & Smith now, and I'm praying that Endurance will send the adjuster out because I'm having to rent a car on my own. They're not gonna do the five-day rental until after they get the claim in.

    I've been without a car now for almost two weeks, and it is very expensive. I took it to one place, and they said that it was the transmission mounts that needed to be repaired. But I had taken the vehicle to a dealer, Russell & Smith, and they were supposed to have fixed that back in December 2021. So when Endurance got the claim, they went back to see if they had to pay for that. In 2021 they did, so they told me I gotta take it back to Russel & Smith because it's still under warranty. So that's what I did.

    I've been very happy with Endurance. I have been sending them customers because they are so good. They're fair too. When I had my first experience with them repairing my car, the adjuster found other things that were wrong and needed to be repaired. He told the shop to fix those as well and put them on the bill. They paid for the whole thing. I couldn't have asked for better.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Christine. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 13, 2023

    I was very pleased with the salesperson I talked with and everything has worked fine for me. He was very friendly, amenable, and explained everything thoroughly.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Wilma! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 13, 2023

    The factory warranty on my Jeep was expiring, and I mentioned it to a buddy of mine who had Endurance. They helped him out one time that he had a situation on some air bags that his car had. They paid fully for that. The experience he had convinced me, so I went on Endurance's website, asked for a quote and got a call within 15 minutes. I got a quote on the spot over the phone and everything's been perfect since then. Whatever question I asked, they gave me a quick answer. As matter of fact, one of the first guys I spoke to even gave me a cellphone number so I could send him a picture of what I had through text. My policy covers 75% of everything and the perks include free roadside assistance in an emergency, a rental, three days at a hotel, and whatever the mechanic would need. Luckily, I haven't needed to use the policy and hopefully, I won't have, but I have peace of mind they'll take care of things for me.

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    Endurance Warranty
    Response from Endurance Warranty

    Joe, thank you so much for sharing your feedback about our service. We’re glad to hear that you love your coverage plan and that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Oct. 13, 2023

    Compared to other companies, I got a cheaper but same quality of service from Endurance. Signing up with them was very simple and the coverage they offered was great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kevin. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Oct. 13, 2023

    When I requested a copy of the contract to be sent to my phone sometime after we signed up with Endurance, there was no problem getting that. They were always helpful.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, David. We will share this with our customer experience team to let them know how we are doing.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageOnline & App

    Reviewed Oct. 13, 2023

    Signup was very good. I filled out the form online, then someone called and the person was very pleasant. We talked about all the plans that Endurance had, and I went from bumper to bumper. I have not yet used the policy, but if someone's car was out of warranty, I would definitely talk to them about Endurance and send them their way. It's very important to have a warranty, because something if goes wrong, it’s coming out of one's pocket.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Larry. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Rates

    Reviewed Oct. 13, 2023

    I spoke with Tyler ** regarding my warranty with Endurance. I went into the conversation, thinking my rates would have skyrocketed, but Tyler assured me that would not be the case and instead made me an offer I couldn't refuse. Beyond the offer, our conversation was grand and very enjoyable. Much thanks to Tyler for the experience.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Albert. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed Oct. 12, 2023

    Endurance has been good. During signup, they talked to me on the phone, asked me a few questions, and that was about it. They were thorough, and the rep was pleasant. We got bumper-to-bumper coverage on our '15 Dodge truck and '14 Honda Pilot, and we've had oil changes done. The place I had it done calls Endurance, and they never say they have any problem getting it through. We just had to pay for anything over $50.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Barry.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase

    Reviewed Oct. 12, 2023

    They talk a good story. They sold me on the warranty, and so far I haven't needed it. Other than that, I would recommend it.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Larry. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Oct. 12, 2023

    Endurance said that the policy that I purchased covers everything that I know of. The rep that I dealt with was very knowledgeable and good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Stephen. Your feedback is highly appreciated. Thank you so much for the review!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Oct. 12, 2023

    The policy that I got covers just about everything. Endurance is a good company.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, George. We really appreciate you being a customer!

    - The Endurance Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 12, 2023

    The rep that I dealt with was real nice. First, he gave me one price, and I said it was too expensive. Then he said, "Well, wait a minute, let me see what I can do." He called me back and took almost $50 a month off of the plan. Endurance is better than most plans and everybody treated me right.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Bob. Thank you so much for leaving us a stellar review!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Oct. 12, 2023

    When I talked to the guy on the phone, he was really nice and made a lot of sense. Endurance sent me a package with all this stuff. I've gone through some of it and I got a pretty good idea. It fixes just about all the big stuff.

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    Endurance Warranty
    Response from Endurance Warranty

    Karen, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaff

    Reviewed Oct. 12, 2023

    The customer service was good. But it was annoying that if I needed something done, my mechanic had a hard time getting ahold of somebody, and then, he had to wait for them to call him back. But that was pretty much the only problem. I've filed claims a couple of times and there was only one thing one time that wasn't covered. I had to put in some extra money, which I had no problem doing. I'm very grateful to have Endurance because it's helping me out. With the little bit of work that I have done, I would have had to pay more money.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nicole. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Oct. 12, 2023

    Their customer service was good. But my radio is goofing up, and I was told that it's not covered. I've called them a couple of times to have them get ahold of me so I can find out if it's covered or not, but nobody has ever returned my call.

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    Endurance Warranty
    Response from Endurance Warranty

    Patrick, we're sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

    Thank you,

    The Endurance Team

    Verified purchase
    Online & App

    Reviewed Oct. 12, 2023

    I'm completely satisfied with Endurance. Their website and app were easy to follow.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Raymond. Thank you so much for leaving us a stellar review!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPriceRefunds & PayoutsStaff

    Reviewed Oct. 12, 2023

    My air conditioner wasn’t working right and I went to the dealership to see if I could get that taken care of. Then, I called Endurance and let them know that I was at the place. They did a good job. It's very important to have a warranty on your car, because a lot of times, things happen and you don't have any money of your own to pay for anything. So Endurance comes in handy. Especially if something costs quite a bit of money.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for the review, Linda. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceOnline & AppRefunds & PayoutsStaffRatesFollow-ThroughTransferability

    Reviewed Oct. 12, 2023

    I looked up a few warranties like CarShield and most of them had really bad ratings on BBB. Endurance wasn't bad though. I then talked to a couple of dealers that I would be working with around the area and they said that out of all the warranties, they had pretty good working relationships with Endurance. The warranty was easy to get.

    I spoke with a ton of reps and all of them were pretty pushy. That's their job and they wanna sell the warranty to you. That aside, it was fairly easy. Endurance was expensive but the first time you use it, it would probably pay for itself. Also, the coverage is almost a bumper-to-bumper. I have their app on my phone and I also use their website to look up my policy number.

    I've had the warranty for a few years now and I made two claims. One claim was for the AC and Endurance did what they said. I had the car at a dealer and I gave them my info and they called the Endurance. They worked directly with them and I didn't have any kind of hassles. Endurance paid the dealer directly while I paid 100 bucks. They didn't fight me. I just picked the car up. My second claim was for a strut, which I knew was not covered but I tried anyway. I had to make sure.

    It has all been pretty positive with Endurance. I had two different cars and had policies on both. When I sold the one of the cars and I called Endurance to get rid of the policy, it was all very easy and they didn't give me a hassle on that. Endurance somehow transferred the time of the other policy and it reduced the cost of the second one. The process went smoothly. I've been happy. Endurance didn't let me down.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Vincent. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed Oct. 12, 2023

    I bought a policy with Endurance with my vehicle. I'm keeping my vehicles longer nowadays because of the economy and that's why I purchased a plan. Endurance has good service and so is the price. The coverage is very good and I'm satisfied with it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robert. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Oct. 12, 2023

    I was with Endurance for years before then I got a new car and I canceled the warranty. I reinstated Endurance once my factory warranty was up and the sign-up was easy. When I checked the coverage that I would receive for the amount of money that I would be paying, it was the best product and deal on the market.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Guy! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    Claims HandlingTechRefunds & Payouts

    Reviewed Oct. 12, 2023

    Purchasing Endurance was as easy as can be. The only thing I don't like is they're paperless and they wouldn't send anything in the mail. That aside, I recommend the warranty. My rack and pinion was bad so I took my car to an auto dealer. The dealer analyzed it and found out that it was a bushing and it had a bad tie rod. They submitted a claim to Endurance and they paid it. The whole process took about a day.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Richard. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed Oct. 12, 2023

    Endurance gave me a better price than anybody else I checked with and my policy with them covers everything in my Bronco.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Raeburn . Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Oct. 12, 2023

    The purchase process didn't take a long time. Customer service gave me all the answers I needed.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Teresa.

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 12, 2023

    Ever since I first used Endurance over 20 years ago, they have been excellent. I've used them for two other vehicles after that. With one vehicle, I had some engine repairs that needed to be done. They took care of the car within four business days which was awesome. So, when I purchased a Mercedes in New Jersey, I gave them a call. The cost was high but Endurance has never given me a hard time. I just paid my deductible and everything was taken care of after that. I wish the warranty was a little less expensive, but it is what it is.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ralph. Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 12, 2023

    I liked the customer service from Endurance. The one thing I wanted to make sure was if I wasn't satisfied with it, I could cancel with no cancellation fee. And Endurance did that. The other ones didn't give me answers on that. The customer service rep was very good. She called me back and went through my options, and told me what I needed. I told her I wanted to discuss it with my husband and make sure that we were getting the best deal we could possibly get. I was very pleased because she was very helpful, informative and patient. When I finally got the claim going on, she followed up to make sure everything was going alright, if I needed anything or if I understood everything. Customer service is the most important thing and having the reliability of having my car fixed right. It was a very positive experience.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Marian.

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    CoverageTechStaff

    Reviewed Oct. 12, 2023

    So far, Endurance has been fine. The reps explain things very well. I've gotten a better deal with them. I'm paying less for more coverage. My policy covers all the major things in the car. It's more bumper-to-bumper than the warranty of other providers.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Patricia. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 12, 2023

    I have not yet had to use any part of the program. But when I did sign up, the operators were fast, friendly, courteous, and very professional. It is my hope that when I do use any part of the program that it will be as simple as signing up was.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Timothy. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Oct. 12, 2023

    I’m new to Endurance. So far everything has gone smoothly. I was referred by a customer who seems pretty pleased with Endurance as well. I hope to refer as many people to Endurance as I can. I’ve been assured that if I have any questions I can call or email Endurance for a correct and accurate response.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. Your feedback is highly appreciated. Thank you so much for the review!

    - The Endurance Team

    Verified purchase
    Customer ServicePriceRates

    Reviewed Oct. 12, 2023

    Endurance's price is within the range with everyone else. Customer service is good and signing up over the phone was easy. They took the time to explain the stuff to us. They were easy to talk to. This warranty is worth a try. Check them out.

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    Endurance Warranty
    Response from Endurance Warranty

    Deborah, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 12, 2023

    Mr. ** was very knowledgeable and pleasant to discuss situation that I was calling about. He was able to assist me with my situation. His promptness in resolving my concerns was much appreciated. The friendliness he displaced over the phone was well received. It's nice to talk with to someone in customer service that is pleasant.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gwendolyn. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed Oct. 12, 2023

    Endurance seemed to have a better policy and offered a few more things than the other company. The price was too expensive though.

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    Endurance Warranty
    Response from Endurance Warranty

    We're sorry to hear this Gary. We appreciate your feedback!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Oct. 12, 2023

    I heard so much about Endurance so I finally got in contact with them and they set me up. The sign-up process was a piece of cake and there was no problem working with customer service.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Francis! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Coverage

    Reviewed Oct. 12, 2023

    I signed up for the policy about 5-7 days ago and the policy still has not arrived. I did receive a e-mail saying that the policy was ready, but so far, I have not had any success in reviewing it. I am hopeful that it will arrive soon.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Sonia. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageTechStaff

    Reviewed Oct. 12, 2023

    The rep was fabulous. He knew what he was talking about. He was self-assured in what he was selling and he was 100% right. The coverage is very good. The warranty covers all the major parts of my car. I'm in my 60's and I can't be paying large amounts for car repairs. The feedback that I've gotten from my mechanic is enough for me. So I'm very a very happy and satisfied customer.

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    Endurance Warranty
    Response from Endurance Warranty

    Kathleen, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Customer ServiceCoverageStaff

    Reviewed Oct. 10, 2023

    My customer service representative name was Mike. Mike was thorough and a representative that cared about his customer. I called to cancel my plan with Endurance. I had it for 15 days & thought I found another plan that was better. Mike went above and beyond the call of duty explaining the difference between the 2 companies. He was very knowledgeable and thorough. I'm glad he took time and assisted me. I'm definitely keeping Endurance Auto Warranty because of ALL the parts and labor that are covered. Also, the Extra benefits that's received.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Tametrie! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    Tech

    Reviewed Oct. 10, 2023

    I have no problem with Endurance. It was easy to sign up and it was recommended by a car dealership. Reason, I ended my plan was because I just purchased a new car with a warranty. There is nothing else to say. Never had to use your service.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Retha. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Oct. 10, 2023

    Thank you so much! From start to finish I have no complaints about purchasing a warranty through Endurance. This is the second warranty we have purchased. The representative who assisted me is excellent, knowledgeable and patient. I highly recommend Endurance and will definitely continue to be a repeat customer and not hesitate to recommend Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Theresa. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaff

    Reviewed Oct. 9, 2023

    Monico was very friendly and helpful. The quoting process was very easy and he made sure I knew what was covered. Switched over from CarShield because they always want to use, used parts and if you use the shops parts you have to pay the difference. Endurance seems more reliable and work directly with the shops and are well known so seems a lot more easier and smooth.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ryan. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    CoverageTechMaintenanceStaff

    Reviewed Oct. 9, 2023

    I’m only concerned about the maintenance and upkeep when it comes to my car! My deceased husband and I purchased the car after our 2002 Trailblazer was totaled due to a flood in 2015. We’ve always been loyal customers to our dealers and car insurance companies! I need to have a peace of mind that my car is going to be taken care of if I have any problems! Thank you.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Denise. Your feedback is highly appreciated. Thank you for the review!

    - The Endurance Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 8, 2023

    Didn’t have to wait on the phone long. Very respectful and courteous about my needs. Satisfied I choose Endurance instead of some others I was looking at. The rep made sure I wouldn’t go wrong getting Endurance. I was happy when I got off the phone and mainly the money per month was just right!!

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    Endurance Warranty
    Response from Endurance Warranty

    Ann, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Oct. 8, 2023

    I dropped my key fob while carrying in groceries, and it completely fell apart. I was able to put it back together, but it didn't work right. I called Endurance because I knew my plan included key fob repair/replacement. That's all I had to do. I called to start the claim, and the representative told me to have the car shop call them. That was it. From there, the car company took over the situation. All I had to do was make an appointment to get it fixed. It was amazing.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marci. We're so happy to hear that you love your coverage plan and received coverage for your key fob! We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Oct. 7, 2023

    Endurance sent me the coverage and the name of the package. It was excellent for me. The rep that I dealt with was excellent. He made sure I knew what I would be buying and receiving. He made sure that I told him what I liked and didn't like.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Elisha! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Oct. 5, 2023

    The representative was very informative about what Endurance coverage was on my vehicle and the policy I purchased. He was very professional. My experience was pleasant. I have had an extended warranty with Endurance before and thank goodness I did not have to use it, but had peace of mind just knowing the service was there if I needed it. I would recommend Endurance to anyone.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Frances. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com