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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,959,469 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 50 Reviews 7125 - 7275
    Customer ServiceCoverageRefunds & PayoutsMaintenanceStaffBillingTimeliness

    Reviewed May 21, 2024

    Thieves, stay away from them! After 3 months, I tried to cancel my policy on a used jeep I had just purchased since Endurance wouldn’t pay for the repairs the jeep specialist said it should have because Endurance said it had a lift kit. I bought the jeep as is; I didn’t know anything about a lift kit. The Endurance rep on the phone was so rude and mocking. I completed the required paperwork for cancellation that same day. I had to call this company 5 times because they kept sending me bills and notices of out of warranty. They delayed a check to me, taking two weeks to cancel the policy. Of the $506 I paid them, they sent me a check for $92.43. This company kept over 80% of the money I paid, and they did absolutely nothing!

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Debi, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

    Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Staff

    Reviewed May 21, 2024

    Hello. I had good experience with Endurance. Nice people and they will help you in any way they can. A girl named Destiny are good with her customers. I like that in a company. She is very responsible and respectful.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jerome. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Customer ServiceStaff

    Reviewed May 21, 2024

    The customer service representative Rodney was very professional and thorough in his delivery to me, and took the time to repeat back what he thought he heard me Say so they he could be precise. Love it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Damien. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    CoverageTechPriceStaffRatesRental Car

    Reviewed May 21, 2024

    I signed a contract for a warranty in 2019 for my F150. I have had zero problems with my truck thus far (68000 miles). Started having an issue, so I brought it to my local dealer to find out the problem. Turns out, I need a new torque converter and main control. Endurance specialist dragged their butts for 5 days reviewing the claim. This morning I am told by the dealership that Endurance will only cover around 75% of repairs. I feel cheated. I was told if I ever had a problem it would be taken care of and all I had to pay was $100 deductible. And the rental coverage is crap as well. $50 a day/ 5 days max. There is no way in hell I can rent a vehicle even close to mine for that price. Will not be renewing my contract in November.

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    Endurance Warranty
    Response from Endurance Warranty

    Jessica, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceBilling

    Reviewed May 18, 2024

    The sign-up process was very easy. I was on the phone with a woman and she was very good. When I had asked if I could do four quarterly payments, she said yes. I spoke to a manager yesterday because I wanna get paper bills. I don't want emails. I don't want it on my credit card and I wanna pay it off in four payments. I'm hoping it comes when the bill comes. But I haven't gotten definite response from them. I keep getting these emails, but I want paper trail. I'm old-fashioned. I did get a card with a piece of paper.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your feedback, Vincent. We're pleased to hear that the sign-up process was easy and that our representative was helpful. We apologize for any confusion regarding your billing preferences. Please give us a call at 1-866-432-4443 for further assistance.

    - The Endurance Team

    Verified purchase
    TechSales & MarketingRefunds & PayoutsMaintenanceFollow-Through

    Reviewed May 18, 2024

    Our Cadillac CTS had transmission problems. Cadillac dealer determined that it needed replacing with a new transmission (roughly $9000 total). Endurance paid for only the transmission part that initially failed and caused the damage to the entire transmission, but only that part. They paid $3500 and I paid $5500. They said that the first time the transmission slipped, I should have known that it must immediately be parked and not driven any further. All damage after the initial part failed is my expense. This company is not what they advertise. Big promises on the advertising side, but they do not follow through with the protection. I would recommend finding a better auto warranty company than Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Terry, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

    Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Claims HandlingCoverageTechStaff

    Reviewed May 17, 2024

    We purchased our warranty from them and although it was easy to sign up AND the agent was knowledgeable, When we went to use the warranty and make a claim, it turned into a nightmare. The claim was denied because they said (It was an existing condition that was happening for some time) not very specific on 'some time' what does that mean -They couldn't provide an answer for us on that front.

    Also the fact that we did not see any leaks from the car and/or had any coolant issues (from what they said) 'You would not have seen the issue as it was internal to the motor itself'. Again WTH does that Mean!! And BTW according to Mazda USA, this is a known issue with a service bulletin for it. Don't recommend. Wring the BBB as well on these clowns. Even getting the car towed was a nightmarish process!!!

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    Endurance Warranty
    Response from Endurance Warranty

    Demetrios, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

    Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Profile pic of the author.
    Customer ServiceStaffRates

    Reviewed May 16, 2024

    Kim was excellent and very informative. She answered all my questions and am really glad I chose endurance. Great friendly customer service. Stinks that 5 is the highest rating I can give because kim deserves 20 stars.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Mike. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Profile pic of the author.
    CoverageTechPriceStaffRatesValue

    Reviewed May 15, 2024

    We are extremely pleased with the associate who helped us sign up for coverage as well as the coverage itself. The associate was courteous, friendly, and very helpful. The contract we chose for both of our vehicles is a great value for the price. We have already recommended Endurance to friends.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience! Your recommendation means a lot to us. We look forward to continuing to provide you with excellent service and support for your vehicle needs.

    - The Endurance Team

    Claims HandlingCoverageTechPrice

    Reviewed May 15, 2024

    There are loopholes in their policy coverage sections allowing them to deny claims, especially large ones. Contract lawyers write these types of policies and know how to "word" them so they get out of paying. We filed a claim when our power steering failed and they said it was "electrical" and denied the $4300 repair. The section under steering in our policy listed all types of components covered including "electronic control." The plan costs $4300 so they would not have made any money with us. We believe this is why they denied the claim. We are ending our relationship with this company and would not recommend them to anyone.

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    Endurance Warranty
    Response from Endurance Warranty

    Robert, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

    Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Customer ServiceCoverageRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed May 14, 2024

    Do not get them, they will take your money, and they won't tell you the cons in the policy, I asked for Is corporate office number, the man told me he is Is corporate. I asked to cancel my policy In February, and it took a month, the girl on phone Kylie said 2/13/24, "You don't need a cancel form, I cancel you on my end," I said, "Are you sure," I call about this matter 4 times 'cause they said I'm not making payments, but I cancel in February, they took my money, they told me It will take 30 to 45 day for your refund, that they knew I was not going get back. I had to beg to cancel. Now it's 5/13/24 and they still sending letters in the mail for non payments. Don't worry I will get a attorney. Need to train your employees, 'cause I got lie to. 0 stars from me.

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    Endurance Warranty
    Response from Endurance Warranty

    Jontee, we regret to hear about your experience. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Customer ServiceStaff

    Reviewed May 14, 2024

    Was Very informative and nice. Understood my inquiry and delivered. Awesome customer service and is very pleased. I would recommend this company to family and friends anytime knowing that they will be well taken care of.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Customer ServiceCoverageTech

    Reviewed May 14, 2024

    I was told Endurance would cover bumper to bumper. I accepted that but foreign cars have different parts and names. Which don't always match Endurance parts and names. Didn't read contract until after signing via docusign. I had accepted all that was said to me over the phone. Still I was working with a great guy who understood my part needs, over a period of a few months....although could not cover the parts I needed for replacement. If I had an American car more would have been agreed to, I think. Endurance has good people working for them like Max. Good luck to all.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words. We really appreciate you taking the time to leave us a review.

    - The Endurance Team

    CoveragePricePunctuality & SpeedBillingRates

    Reviewed May 14, 2024

    I signed up with Endurance out of abundance of caution, and was paying monthly around 130, for a recent model Lexus GS, a car which is already rated less subject to problems... About three months later it had a misfire... a computer issue... Despite the type of coverage, they left me alone with the whole bill to pay. They brought me 1000 excuses for not paying... They are not intervening the way they promise, avoid them at all cost!

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    Endurance Warranty
    Response from Endurance Warranty

    Mehrdad, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely,

    The Endurance Team

    Customer ServiceCoverageSales & MarketingStaffHonesty & Transparency

    Reviewed May 13, 2024

    Misleading when you sign up, they will accept my monthly premium but will not cover any work needed that is covered by their services because it is just over the 1000 miles, that the require and 5 months after paying their premium will not cover any work needed. They won't cover air conditioning??? Since when? They covered it for my other vehicle. They said it was because of the mileage, ok then why take my money? Never again to be trusted. So, I cancelled both policies. Also, the phone rep a male was rude when I was cancelling, he told me I did not need to be rude? When I asked him questions yet he asked a lot telling me to get my parts elsewhere they offer a discount program. Excuse me? Bye.

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    Endurance Warranty
    Response from Endurance Warranty

    Vanessa, thank you for taking the time to write to us. We’re sorry to hear about your experience. Ensuring our customers receive assistance is our utmost priority. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    The Endurance Team

    CoveragePunctuality & SpeedHonesty & Transparency

    Reviewed May 12, 2024

    Very bad experience with Endurance. Fast to take your money, slow to pay a claim. Did not cover what they said was coverable when I signed up. Would not cover my window regulator which was covered in my policy which was covered under electrical components. Very dishonest and untrustworthy. Very hard to cancel the policy. One big fraud. Do yourself a favor and put away $100 dollars a month in savings to use for car repairs instead of throwing away your hard earned money to these scammers. I threw away a $1000 plus and got nothing in return. Warning warning. I repeat run away.

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    Endurance Warranty
    Response from Endurance Warranty

    We pride ourselves on our customer service and high-quality standards and are sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com and a top representative will be in touch.

    Thank you,

    The Endurance Team

    Verified purchase

    Reviewed May 12, 2024

    Everything was easy with the process with Endurance and it was a good experience.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joel. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 12, 2024

    I signed up with Endurance and it was a lot easier than I thought. I was very satisfied. I didn't have the actual mileage when I started. So, I had to get the actual mileage, and that was the only thing. I haven't used them yet, but I have a little peace of mind. The customer service was excellent. They sent me an email about the whole policy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Anthony. Thank you for leaving us a review. Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 12, 2024

    The customer service of Endurance is excellent, and I like the cost. Anything I ask them, they answer it. I was very satisfied with the whole process. Overall, the service is very good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Loria. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed May 12, 2024

    My signup experience with Endurance was wonderful. The reps were courteous, they answered all my questions, and they told me everything about the program. They knew what they were talking about. Endurance has a reasonable price, too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Connie. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed May 12, 2024

    The Endurance rep was very helpful when I signed up. The price was also right and they cover a lot of things in my car. I like it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Theresa We're so happy to hear that you like your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 12, 2024

    I was speaking with Gregori and he was very good. He was the one that really sold me on Endurance. He was very friendly and very knowledgeable. He should get credit. I used to be with Endurance years ago. I didn't have to fill a claim and I wasn't with them a long time, but they were good. I really couldn't afford what their package was, and Gregori looked up something and looked on the list. He said, “Oh, yeah. You were with us.” I got the physical book and the card. I did get that in the mail, but I wanted to have an extra card because I like to have one to leave at home and one to be in the car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Eve. We appreciate the kind words and are glad our team could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 12, 2024

    The rep with Endurance told me what benefits I’d receive.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jesse. We are thrilled to learn that you had a positive experience with us! Thanks for the review!

    - The Endurance Team

    Verified purchase
    CoverageBilling

    Reviewed May 12, 2024

    The guy from Endurance explained everything to me very well. He went over everything, what was covered, what wasn't covered, my payments and how long it would last. The sign-up process was good. I was satisfied.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kimberly. We are delighted that you had a great sign-up experience with us. Thank you for taking the time to leave us a rating!

    - The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed May 12, 2024

    Endurance has better pricing than what anybody else has to offer. Plus, they do cover products and warranty products. I purchased a bumper-to-bumper coverage for my vehicle and they explained everything straight up. No mystery and no second guessing.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marc. We're so happy to hear that you like your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 12, 2024

    I like the amount of coverage that Endurance has on their extended warranties. They seem to cover more parts than their competitors. They're covering about 90% because they even allow you to add on electrical, which is something that I've never gotten the opportunity to do in another place. I was very satisfied with the signup process. It was easy and smooth.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, James. We're so happy to hear that you love your coverage plan with Endurance and that you have a quick and easy sign-up experience! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 12, 2024

    Endurance is a good company. The rep was informative and straightforward.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Thomas. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 12, 2024

    Signing up with Endurance was quick and easy. Someone called and asked a few questions. I also had a great experience with them when I had them for my Mercedes. I was impressed with the coverage we had.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Bararba. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 12, 2024

    The young lady from Endurance whom I spoke to was knowledgeable. She had no problems answering any of my questions. She worked with me to make sure that I could afford to keep the policy once I got it. The signup process was easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Debbie.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 12, 2024

    We were told that we would get a copy of the policy in the mail, and to my knowledge, we have not received that yet. Besides that, the individual I was talking with on the phone was professional.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thanks for the stellar rating, Ronnie! Please know that you may also view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 12, 2024

    Endurance was excellent. The rep was so easy to work with and he listened and explained to us. He understood, and that's what made it really nice.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Patricia. We’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 12, 2024

    I like the way they Endurance Auto Warranty handles things. It was a painless sign-up and good to go. I feel comfortable. The rep had a happy attitude and good customer service. I was very satisfied.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 12, 2024

    Signing up with Endurance was excellent. The representative was very knowledgeable and gave me the best plan he could possibly get for me based on my vehicle and condition of my vehicle. I was very satisfied with the process. The whole process was outstanding. I would highly recommend others to use Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Edmond. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed May 12, 2024

    The sign-up process at Endurance was very easy and pleasant. They asked me many questions, including serial number, and mileage. Then I received the quote. I was told about the roadside assistance, key replacement and different things that I was not aware of. It was good to know I got a few extra things in the policy. I'm very satisfied so far.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    James, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    MaintenanceStaff

    Reviewed May 12, 2024

    The rep was was thorough and informative. Paying $200 a month to Endurance is not bad when I'm driving a luxury car where the repairs could be much more. But they were supposed to send me a package in the mail and I haven't gotten that yet.

    Thanks for your vote!
    Verified purchase
    StaffHonesty & Transparency

    Reviewed May 12, 2024

    The things Endurance offers is a little bit better as far as having more options. If you want something and don't wanna pay a whole lot of money, then you have that option too. The rep told me he would be done in three minutes but he was done with that process in six minutes. I said, “Next time, you need to make sure you tell people six minutes. That way you're not lying to them.” But so far, I'm pleased.

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    Verified purchase
    PriceRates

    Reviewed May 12, 2024

    Endurance Auto Warranty's price range was a lot better for me than the other ones were. I was very satisfied.

    Thanks for your vote!
    Verified purchase

    Reviewed May 12, 2024

    The guy with Endurance, Cedric, was as nice as he could be. I'm happy with everything.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed May 12, 2024

    I'm happy with Endurance. They are the most reasonable one. I like the price. The rep offered me a $300 discount.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceOnline & AppRefunds & PayoutsBilling

    Reviewed May 12, 2024

    We got both vehicles on Endurance then we found out one vehicle has a salvage title on it. They were supposed to reimburse us all the payments that we made on it. They said it would take a month. They tried looking for a way around it, but their system wouldn't allow it so they canceled it as opposed to reimburse us five months’ worth of payments we made on it. I was getting ready to call them and set up a claim on the backup camera but you can't put in the claim on their website without calling them.

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    Verified purchase
    Staff

    Reviewed May 12, 2024

    Everybody was very helpful and knowledgeable. Everything went smoothly. If you're worried about anything with your car and you’re thinking about an extended warranty company, I would recommend Endurance.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechRefunds & PayoutsMaintenanceStaff

    Reviewed May 11, 2024

    The first person I talked to was very informative. Told me a lot of things that I didn't know and explained a lot of stuff to me. It was an all-around good experience with the customer service person I spoke with. So the second time I started looking for a maintenance plan, I came back to Endurance Auto Warranty. Every question I had, they had an answer right off the top because I'm not good with automobiles. I asked detailed stuff about transmissions and what would they pay. They are very knowledgeable, helpful, and anything you need to know, they will explain it to you. Everything was handled perfectly. I was very satisfied.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed May 11, 2024

    Where things are, everything is so high, I pay 140 some dollars a month for three years. I got a brand-new car. It's gonna be good for a while, but I'll never know. If I gotta take it in, at least, I got a zero deductible where I don't have to pay anything. So, a warranty like Endurance is a good service. The rep was friendly.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 11, 2024

    I called Endurance Auto Warranty, and they talked to me about what they had available, and how much it cost. I said, "Okay, that sounds good. I wanna go ahead and sign up." The rep gave me his direct contact number so if I had any question, I could go back and talk to him. I emailed him a question and he emailed me back within 24 hours.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed May 11, 2024

    Endurance Auto Warranty explained fully what I would be covered. And to be on the safe side, we went with them. They were very professional. They knew that I had never had an extended warranty policy on any of our vehicles, and they did not apply any pressure. It was strictly our idea. I'm more likely not to buy something that people try to pressure me into buying. They explained that any kind of trouble with the motor, drivetrain or any kind of problem, all I had to do was to show them the Endurance card and it would be handled immediately. I take the car in. It would be fixed. Go with Endurance.

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    Customer ServiceCoverageMaintenanceCoverage - Components

    Reviewed May 11, 2024

    I asked Endurance Auto Warranty for what the benefits were and what wasn't covered. I was more concerned with what was not covered than what is covered. There are more things to cover than not. It's the things that aren't covered that are scary, and I would want to make sure that I didn't get a warranty that I would find out that if it was a third Tuesday on a month with an R and it doesn't qualify. So, I asked for a policy that lists the exclusions, so I could look at that. The plan I got is called Elite, and it only excludes maintenance items, like tires and oil, and wear and tear like the tie rod and a spring in the suspension.

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    TechStaff

    Reviewed May 11, 2024

    Everything was great when I signed up with Endurance Auto Warranty. It's 5 stars above all of them auto warranty companies. I liked the things that they offer, which includes towing. Also, the person that I talked to was very professional, polite, and knowledgeable. Endurance answered every question I asked or every concern I had. It was awesome.

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    CoveragePriceRates

    Reviewed May 11, 2024

    Check out Endurance Auto Warranty because it was a good deal. For the coverage, the price was good. And it was easy. It didn't take a long time. We were very satisfied.

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    Customer ServicePriceStaff

    Reviewed May 11, 2024

    Endurance was cheaper and had a better deal compared to others. The rep was great as well. However, I keep on getting emails to sign up for Endurance and I already have it. I don't understand that.

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    Customer ServiceStaffTransparency

    Reviewed May 11, 2024

    The Endurance rep who called me explained the program. She wanted me to go to the highest level, but I didn't wanna do that. She explained to me what the differences were. She was quite knowledgeable about the product. She was thorough in her explanation of how it worked and what the benefits were. I knew what I really wanted and she tailored the product to what I said that I wanted. She did a good job.

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    Verified purchase

    Reviewed May 11, 2024

    My experience with Endurance was nice. If I had any questions, they answered them and everything went smoothly. They were willing to talk to me and were good with me. I am happy with it.

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    Staff

    Reviewed May 11, 2024

    The Endurance rep when I signed up was great. She answered all my questions, told me everything and was happy-go-lucky. The lady was really nice. The process was easy, too.

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    CoverageStaff

    Reviewed May 11, 2024

    The Endurance rep was very nice and intelligent at the sign-up process. We didn't have any problems signing up for the coverage.

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    CoveragePriceStaffRates

    Reviewed May 11, 2024

    The reps of Endurance were very knowledgeable and what I'm getting for the price doesn't seem to be too bad. They cover oil changes and that surprised me. That is definitely a good feature.

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    Response from Endurance Warranty

    Hi, Myles. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

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    Punctuality & SpeedStaff

    Reviewed May 11, 2024

    The Endurance rep I worked with was very thorough and clearly communicated and persuasive, ‘cause I was gonna wait and think some more. But while we were talking, I was also researching and she was not pushy at all but also just sharing the value and the reputation of the company.

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    Customer ServiceStaff

    Reviewed May 11, 2024

    The customer service was great. They were very knowledgeable of the product. The rep answered a lot of my questions.

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    Staff

    Reviewed May 11, 2024

    It was an easy sign-up. They were courteous and informative.

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    CoverageSales & MarketingPriceStaffRates

    Reviewed May 11, 2024

    I like the coverage of Endurance, the price, and the bonus and the discounts. My sign-up experience was excellent. The gentleman who helped me was outstanding and excellent. His name was Adrian. He was very friendly, courteous and answered all the questions that I asked.

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    CoverageTechSales & MarketingPriceOnline & AppRefunds & PayoutsStaffEase of UseValue

    Reviewed May 11, 2024

    Endurance has the most comprehensive plan for the money. The reps were very knowledgeable about all the plans that were offered and were able to get me set up with a plan that fit my budget. Endurance is worth the money. It's pricey, but it covers everything. We've had claims and it's already paid for itself. We just took our vehicle to the auto shop, told them we had the Endurance plan and they took care of everything. All we had to do was pay the deductible. But though the app is easy to navigate, it doesn't show everything that you'd wanna know.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedHonesty & TransparencyCoverage - Components

    Reviewed May 10, 2024

    I recently started dealing with this warranty company after reading how fast and great it was but after today I'm very disappointed! I had this plan for 5 months, did the waiting period and 1000 miles requirements just to have me take my vehicle in for service, I called to make a claim, they asked for prior oil and was given 4 prior and as a bonus whole Carfax history from car insurance with work history of my car. Sent first adjuster out and agreed with mechanic. Then came back to say need tear down for a lifter and oil filter housing leak??? For giggles that was done mind you no mention of a engine was told to me.

    I just wanted what mechanic said I needed not what the adjuster suggested due to easiest. When I and mechanic called had claim denied due to normal wear and tear really internally roller arm and lifter. Mind you I have a 2015 Chrysler 300 with a 3.5 engine there cause saying I drove my car with preexisting issues and that why. My reply was if you drive on a bad lifter and roller with misfire and cause all types of damage which was not damaged they had all that they asked for and my mechanic told them the same first adjuster came out then second just for them to lie. I didn't call them, they called me. I didnt trust warranty companies for this reason and know I have to do this

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    Customer ServiceCoverageBilling

    Reviewed May 10, 2024

    I haven't had a claim yet but when I renewed my policy I received great customer service. I think I need something checked soon, so I may make a claim soon. Only thing I would change would be that they should tell you an outside company does their billing.

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    Customer ServiceCoverageStaff

    Reviewed May 10, 2024

    The customer service are very professional and caring. Providing all the necessary information for your every need. I'm new with Endurance although I am looking forward to a wonderful experience with them. I have definitely enjoyed the security knowing I have a policy with them. I've also recommended them to family and friends.

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    Customer ServiceContract & TermsCoverageTechPriceRefunds & PayoutsStaffCommunication

    Reviewed May 10, 2024

    I have had nothing but issues from this company since purchasing my jeep. I have had my vehicle for just over a year, we have put approx. 20,000 or less miles on it. It needs new motor per the mechanic we took it to for a look over and a sensor light that was on. I have sent this company a year's worth of receipts for oil changes on 3 different occasions, and 3 different agents. An adjuster still refuses to come look at vehicle because 1 of the receipts is hand written. I only found out they would not accept it after my mechanic's office called the company, they have poor communication skills as I have had to deal with multiple different agents as no one will return calls or emails. This repair is going to cost me over 9,000 out of pocket and they are refusing my claim for "improper records". I wish I had stayed clear of this company as now they have my money and we are without a vehicle.

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    CoverageSales & Marketing

    Reviewed May 9, 2024

    This company is a TOTAL scam. I purchased the their auto insurance product. They said it would cover my engine and transmission should they fail. Transmission replacement denied. Leaky seals not covered. Scam.

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    Customer ServiceTech

    Reviewed May 9, 2024

    The expectation was met and my problem was solved right away with emails sent out to appropriate people. Thank you so much for being efficient. I was thrilled with the results of my phone call. I would recommend Endurance to everyone.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffHonesty & Transparency

    Reviewed May 9, 2024

    05/08/2024 I have pre paid 4317K+4152K = over 8K for an extended warranty with endurance for my Cadillac Escalade. The current contract EVPU2115904 expires on 7/24/24 before that we had contract Escalade - 2034790BRR. So my car that has had no issue needs a new engine and has been in the shop for 2 weeks because endurance giving me the run-around. I also have another car that I paid almost 3K for Endurance insurance. Total over 12k Endurance wanted to deal with my shop Hogans and sons -sterling VA 703-444-6426 and Endurance came out and said ok. Now they are saying No for no reason.

    I am very upset that I did everything right and spent over 8k with them for this car and over 3k for my other car to be told no, They have my receipts for oil change. This is not acceptable. I can provide all the paperwork. I am a honest person and if I knew that Endurance was going to lie to me I would put the money in the bank and paid outright for my repair. Please help me get this resolved asap as my car is in the shop waiting. I called Endurance to resolve this and was told to get this resolved for me. Have not received it yet. I am a widow of a Airforce Veteran and would like service ASAP. I am a widow of a Airforce Veteran, had to shorten receipt below because of file size

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRatesHonesty & Transparency

    Reviewed May 8, 2024

    I received a letter that said that I had a deadline of May 2nd to get back to this company to be able to NOT have my rates increase and if I didn't, then they would not be able to honor the service contract I have for my vehicle. I called in, because it is not May 8th and I was worried. The lady that answered, (and I hope it was recorded both times that I called) was forcing me to tell her what vehicle I had. I said nope. You tell me what vehicle I have and if I even have an account with you or not. She hung up on me. Then I called back and my number was blocked....are you kidding me? Then I used a different phone and was able to get through again, and talked to another lady and she finally admitted that I didn't have an account and that this was a sales call/letter I received.

    Not that my coverage was going to increase, not that I missed the deadline, etc. But that none of that was relevant. So all that drama, all that time I was forced to spend finding out about this "sales" VERY misleading letter. NOT happy. So I asked for the corp number and she said this was the same number and they would transfer me. Well, I was on hold for 6 more minutes, waiting, and then they hung up.

    POOR CUSTOMER SERVICE AND POOR ATTEMPT AND AWFUL ATTEMPT AT TRYING TO GAIN MY BUSINESS BECAUSE OF THEIR UNACCEPTABLE NOTICE OF ME MISSING MY DISCOUNT AND MY POLICY GOING UP...FOR A SALES CALL???? No, I would NEVER recommend a company nor do business with a company that tried to bully me into getting a policy or coverage with them. NEVER and I hope anyone who receives a letter writes in about the same thing!! THIS IS NOT RIGHT, JUST NOT RIGHT.

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    Customer ServiceCoverageStaff

    Reviewed May 8, 2024

    My customer service rep Tabitha ** was very helpful in explaining my auto needs and my overall insurance with Endurance. I'm very satisfied with my services with Endurance. Been a customer for over 2 years.

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    Customer ServiceCoverageSales & MarketingStaffRates

    Reviewed May 8, 2024

    I was highly interested in buying a auto repair policy for a while, but did not know a lot about them. The truth is, not intending to put any company down, but I called one bigger name, and their customer service was awful. Watching Fox News one day I saw a commercial for Endurance coverage. I called and was warmly received but had to be transferred to someone in another dept. A woman answered the phone and, it turned put to be perhaps,...the one of the finest customer service reps I have ever spoken with.

    Her name is Kelli ** and she was so knowledgeable on every point and with every detail. What impressed me about her was what a kind woman she is along with knowing all the answers I needed. She explained in such a easy way how Endurance works and what my policy, the "Supreme policy" consists of. I am so grateful I came upon Endurance and Kelli. I highly encourage anyone needing auto repair coverage to just call Endurance because they really are the best.

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    Claims HandlingStaff

    Reviewed May 8, 2024

    I spoke with your customer support advocate, Rodney, and he was very helpful, kind and courteous with all the information I needed regarding the process of filing a claim. I am a new customer, and I am very grateful for Endurance.

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    CoverageTechPrice

    Reviewed May 7, 2024

    I purchased Endurance warranty after doing research on a few of the other companies. I had a 2016 Chevy 1500. I bought the Supreme policy. It was well worth it, even the dealership I take my truck to couldn't believe what the policy covered. Unfortunately I now live in a state where I no longer can use Endurance and I'm very disappointed When I tried to transfer the policy to my new vehicle. This is not Endurance's fault but my state's laws.

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    Response from Endurance Warranty

    Hi, Don. Your feedback is highly appreciated. We're sorry to hear that you're no longer able to use your plan. If you give us a call at 1-866-432-4443, our team will be more than happy to see what we can do for you!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 7, 2024

    It was easy to get a warranty from Endurance. I did it over the phone and they told me that the policy would take effect a month after I signed up.

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    Response from Endurance Warranty

    Hi, Carla. We are thrilled to learn that you had a positive sign-up experience with us!

    - The Endurance Team

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    CoveragePriceRatesHonesty & Transparency

    Reviewed May 7, 2024

    I felt comfortable with the person I talked to at Endurance. They were honest and I was very satisfied with the conversation. The amount of money that I would pay is 118 a month. That's a good price to be totally covered for my car. I gave them permission for automatic withdrawal from my bank account per month. I haven't received the policy yet though.

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    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Paulette. We’ll make sure that they receive your feedback.

    To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app.

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

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    Customer ServiceCoverage

    Reviewed May 7, 2024

    I had heard from somebody that Endurance was good and they had good reviews. I signed up with them and the process was good. They answered all my questions and the policy says it covers everything except for tires. I would tell others that it would be a good place to sign up for.

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    Response from Endurance Warranty

    Lewis, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us in your review. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaffCoverage - Components

    Reviewed May 7, 2024

    I spoke to a representative for Endurance, and he represented the company very well. He was easy to talk to. He was trained the right way and to make sure that I understood clearly on what they were offering and how long it was good for. I like that Endurance is a one-stop shop. My deductible is $100 cheaper than another provider. The salesman had sold this to me for 170 some dollars a month which seems still high, but at the same time, the coverage that I'm getting for it is bumper-to-bumper. I would be covered transmission, engine, electrical, calipers, the brake system, the suspension on the front, and roadside assistance.

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    Endurance Warranty
    Response from Endurance Warranty

    Don, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Customer ServiceCoverageRefunds & PayoutsMaintenanceRates

    Reviewed May 6, 2024

    I came SPECIFICALLY to start my research into extended car warranties and was assured by signing up right away I'd get the best rate possible. I specifically stated I was beginning my research and would need to shop around, research and read reviews. I was then told I wouldn't get the top tier package because of my car's age and mileage unless I signed up during that initial phone call and I had 30 days to shop around and if I decided to go with someone else I could get my money back.... Who in their right mind would do this? This strikes me as a shady company I wouldn't trust to pay a claim if something DID happen to break on my car....

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    Endurance Warranty
    Response from Endurance Warranty

    Joe - We apologize for any confusion during your inquiry. Our aim is always to provide transparent information and support your decision-making process. We value your feedback and are committed to improving our services. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    The Endurance Team

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    Sales & MarketingStaff

    Reviewed May 6, 2024

    The Endurance salesperson was very courteous and new her product line, she answered all my questions, and was very thorough. It sounds like Endurance may be a good above-board company, but time will tell, so we'll see.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, David! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

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    CoverageStaff

    Reviewed May 6, 2024

    The rep we dealt with was a young lady, and she was so great. She explained everything to me, then she even explained it to my husband. We signed up for our 2019 Toyota 4Runner, and it went great. I was really pleased. I just wish Endurance would get rid of that 1,000 miles. I can understand the 30 days, but not the 1,000 miles. We don't drive the vehicle often. So now instead of staying home, we have to try to race to add on miles to it. Besides that, I would recommend Endurance. The young lady made it a good experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Monica. Thank you for recommending us! We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed May 5, 2024

    Endurance has an easy process. The rep was good. He was probably an older gentleman and had to look up a lot of stuff but overall, it was a good experience. I got a deal for paying everything in one shot up front. I was happy that I got a discount. The online site is good, too.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Max. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Coverage

    Reviewed May 5, 2024

    No warranty for real cars you might actually need a warranty for. Have low mileage Mercedes which was and is perfectly maintained with no problems ever and surprise it's not covered. This is great if you have a pick up truck with 25,000 miles. LOL

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    Endurance Warranty
    Response from Endurance Warranty

    We're sorry to hear you had a negative experience, Glenn. We strive to bring new coverage options to our customers and are happy to pass along this feedback to our Customer Experience Team. Please let us know if you have any other questions, or we'd be glad to provide you with a free quote on another vehicle if you're interested!

    - The Endurance Team

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    Customer ServiceCoveragePrice

    Reviewed May 4, 2024

    I like that there are more local people that deal with Endurance. Their customer service is good and the cost is okay. I haven't used the service yet. I don't even think my 30 days is up yet. I got 1,000 miles on my vehicle, though. So, that's good to go.

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    Endurance Warranty
    Response from Endurance Warranty

    Henry, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

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    Customer ServiceTechSales & MarketingPriceRates

    Reviewed May 4, 2024

    Endurance did good customer service. I did a quote in March and told them I would hold off on it. They still sent me emails but when I came back at the end of March, they still had my quote ready for me. The price was still the same.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, James!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 4, 2024

    The representative I talked to from Endurance was super nice and friendly. He told me I have up to 400,000 something miles to go under warranty and that also helped because most companies will not go over 200,000 miles. He was great at his job.

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    Endurance Warranty
    Response from Endurance Warranty

    Patricia, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 4, 2024

    The sign-up process at Endurance was easy. There was an incentive, so that was a plus. And the representative that helped me was very informative. He let me know where they ranked in the nation. He also convinced me that they were the best. He answered all my questions. He made me feel at ease with the service, just reinforced that it was a great service to purchase. It was a very pleasant experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Earleshaye. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 4, 2024

    Signing up for Endurance was all right. They explained the coverage to me verbally, and I called and told them to send me some information on it. They sent it in my email, and I printed it out.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Eugene. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed May 4, 2024

    The reps were to the point. They got the details of my car, set up my plan easily and sent over my email confirmation of plan quickly. It came with roadside assistance, free towing and $100 deductible for most repairs. I have already recommended Endurance to a few friends with older cars.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for recommending us to your friends, Joel!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePriceStaffRatesCoverage - Components

    Reviewed May 4, 2024

    The rep was very knowledgeable and answered all my questions. I got the end-to-end warranty with a $200 deductible. They don't cover any of the normal wear and tear items like wiper blades and brake pads. I'd like to pay less but the price is reasonable.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Andre. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffRates

    Reviewed May 4, 2024

    I had a gentleman from Endurance call me and he was a little bit under pressure. He offered it for 130 a month versus the 157 a month. But Katie was excellent. She answered all the questions I asked her. I wasn't quite sure what the Elite plan was and she explained that very thoroughly to me. I even got my son on a three-way to help me understand better. I got tire rotation and towing with the plan. If I break down 100 miles from home, they help with hotel setup. Another thing that I liked when I went into doing my research was their rating. They're also not pushing stupid commercials.

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    Endurance Warranty
    Response from Endurance Warranty

    Tammie, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark during your sign-up experience!

    - The Endurance Team

    Verified purchase
    PriceStaff

    Reviewed May 4, 2024

    Endurance was a bit pricey but signing up with them was painless. The rep was pleasant and answered all my questions. I've recommended them.

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    Response from Endurance Warranty

    Hi, John. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

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    Sales & MarketingPriceBillingRatesSales Tactics

    Reviewed May 3, 2024

    I'm very happy with Endurance. I Googled the top best warranty companies out there, and Endurance was the first one that came up with the best reviews. I hadn't considered buying it that night, but I felt so comfortable that it was easier to do it right then. There was no high pressure sales. They just told me all the benefits, gave me time to write it down, and gave me the price breakdown. It was cheaper than I thought it was going to be. Then they told me that if I wasn't satisfied, I could cancel within 30 days. Also, the payment process was so easy.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Danny.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Customer ServiceStaff

    Reviewed May 3, 2024

    The customer service agents are very patient and professional. They have passion for the job, and their customers. It is refreshing to have someone who not only listening, but one who sees the customer as a valued client. You are treated with dignity and respect.

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    Endurance Warranty
    Response from Endurance Warranty

    We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you have any questions, don't hesitate to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed May 3, 2024

    My signup experience with Endurance was really good. The gentleman thoroughly explained the package that I would be receiving. He broke it down exactly what was covered. He also emailed me the coverages which I need to print out. I have a list of things that he said were covered, and it's a $100 deductible. His name was William. He was very knowledgeable and patient.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Monique. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed May 3, 2024

    We recently purchased, and we got the booklet and the contract on email. We were told we would get hard copies, an actual booklet and a paper type copy of the contract, but as of yet, it has failed to arrive. It's almost like the experience of the check in the mail. We ended up talking to the general manager at Endurance for the paperwork department, and I can't say enough about how nice the gentleman was. He listened very nicely and understood what we were asking for, and that's why he did it as quickly as he did. He shot me an email to my computer that had everything on it, the 15 pages of the booklet and a copy of the contract. That was fine except my husband doesn't even know how to turn my computer on, much less go in and do anything with it.

    My husband prefers a paper copy that he can sit and read and drink a cup of coffee with, and supposedly, it's still in the mail somewhere. We were told to allow 7 to 10 business days. The hard copies were mailed out last April 16. Endurance must have found the slowest pony express horse that they could. They dropped the ball on that part, but that's the only problem that we've had with Endurance. We hope that we don't have to use it, but if we do, it's there. We have not contacted the dealership that we bought the car from as of yet to see if they take Endurance, and hopefully, they do.

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    Response from Endurance Warranty

    Hi, Francis. We’re sorry to hear about your less-than-satisfactory experience. We'd like to assure you that this is not in line with our standards.

    If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed May 3, 2024

    I have a 2018 Ford Explorer, and the entertainment center module, the media computer and the touchscreen went out completely. I had to have the whole thing replaced. I did that with the Ford dealer, and Endurance covered 80% of it. All in all, I’d recommend the extended warranty. People have to make a value judgment on, “Do I self-insure or do I sign up for somebody?” I've been getting a lot of calls lately saying, “Oh, the extended warranty on your vehicle’s run out. You're exposed.” I must be on a bunch of lists for people to call me, and I always just tell them I've got Endurance and I've got it for the next three years.

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    CoverageTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed May 3, 2024

    Endurance gave me $300 off of my service contract, and the sign-up process was good. Every question that I asked, the sales rep explained. Plus, he explained everything to me in details. My service contract covers most of my major parts, like my engine, transmission, and air conditioner. It also covers my tires if anything happened, and if I run out of gas, they'll bring me some. If I need roadside assistance, they do that too. There are some nice things that they do, and the price is good for the years and the money that I'm paying. I got the contract last week, and they said that I had to do a 30-day waiting period and 1,000 miles before my service contract kicks in.

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    Staff

    Reviewed May 3, 2024

    Every one of the reps that I've ever talked to at Endurance was nice. I would recommend them.

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    Customer ServiceCoverageTech

    Reviewed May 3, 2024

    A lot of dealers do not take car my insurance. The gentleman from Endurance that did the policy called the dealer and they confirmed they're taking it. He went the extra mile.

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    CoverageStaff

    Reviewed May 3, 2024

    It was excellent signing up with Endurance. Everything went according to what they said. They were upfront with me about the policy, telling me when it would start. Endurance is a good company and I've already referred 10 people to them.

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    Customer ServiceCoverageTechStaffBillingTransparency

    Reviewed May 2, 2024

    I'm very disappointed with Endurance. I was sorry that I signed up with them. I would not sign up with them again. Signing up was pleasant and they were eager to accept my money, but there was no explanation offered. I told the rep that I wanted extended warranty. She said, “Well, it'd be $130 a month.” I said, “Well, do you want my credit card number?” She said, “Yes,” and she signed me up. She didn't ask me anything about preexisting conditions or any problems that I had. It was like, “Just give us $130, and we will give you an insurance number.”

    I didn't expound on any situations on the pickup. I assumed that anything would be covered if I had my money, and it didn't turn out to be that way. I had a claim that was denied due to preexisting condition. The company that is still working on my pickup called them. The representative came over to the dealership and then informed the dealership that it was a preexisting condition and they were not going to cover it. They were eager to sell it to me, and now I have no confidence in them at all.

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    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed May 2, 2024

    I ran into some financial difficulty. For the next several months I would not be able to pay for the coverage on my vehicle. They understood and they covered both months for me. In reference to me being with them for a long period of time. What they did here was guaranteeing myself to stay with the company and not go somewhere else. They were very understanding and very helpful. The prices for your coverage aren't bad.

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    PriceStaff

    Reviewed May 2, 2024

    I spoke with Izzy ** to cancel my service. He was very professional and understanding. He provided me with alternatives and saved my quote for the future, in case I changed my mind. I would utilize the company for future needs.

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    PriceRefunds & PayoutsMaintenanceStaff

    Reviewed May 2, 2024

    The Endurance rep who signed me up was good. He gave me all the information I needed and answered every question I had. There was no pressure put on. He explained everything to me. The process was broken down well, it was understandable, and he showed me how it works. I couldn't afford out of pocket what they were charging to get my vehicle fixed. Paying the deductible that they have is a whole lot easier on me and my pockets. It also made more sense.

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    Staff

    Reviewed May 2, 2024

    The Endurance rep I worked with when I signed up was professional. I'll recommend Endurance. I never used it yet. But so far, so good.

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    CoveragePunctuality & SpeedStaff

    Reviewed May 2, 2024

    My experience setting up a policy with Endurance was quick and easy. The rep ran it down, told me exactly what was covered and it took us about 30 minutes. They were good.

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    Customer ServiceCoveragePriceStaff

    Reviewed May 2, 2024

    I had a great experience with the Endurance rep. He explained the mileage and what it covered. First, he said 140 miles. But I was like, "Mmm." Then he said, "Okay. I can do 160." It's also affordable. The plan was great and they have very good customer service.

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    CoveragePriceStaffRates

    Reviewed May 2, 2024

    Endurance Auto Warranty covered more for the price. It includes all the seals, gaskets, and hoses. Also, their rep was friendly and worked with me in every way she could. Endurance cares about me.

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    Customer ServiceCoverageStaff

    Reviewed May 2, 2024

    I have an Infiniti JX35 covered by Endurance and when I signed up, their customer service reps got straight to the point and helped me out. They were kind and courteous, too. The policy serves my purpose and so far, my experience with them has been good.

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    Customer ServiceContract & TermsCoverageTechPriceBilling

    Reviewed May 2, 2024

    I called Endurance to renew and made a payment. It cost me $29 plus another $300 to $400 for the first month. They told me that after my 30 days, I could use the policy. Right now, I'm having a problem with them because they're saying I canceled my contract and that is not true. The provider that's fixing my car said that the Endurance people said I don't have a contract with them.

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    Verified purchase

    Reviewed May 2, 2024

    The people from Endurance were pleasant and they were able to answer my questions. I also asked that something be sent to me, and they sent it right away. It was an easy sign-up process.

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    Customer ServiceStaff

    Reviewed May 2, 2024

    The customer rep explained everything and answered all my questions. I pulled up some reviews and checked out Endurance myself. And thus far, everything shows good. But I need to call them back because I need to get a manual to put in my car. I received the email from them but I like one of the handbooks that goes in the glove box. I love Endurance for following up. I greatly appreciate it. So, I'm very happy with everything that they are doing.

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    CoverageTechStaff

    Reviewed May 2, 2024

    The rep was very thorough. He told me what I had and that I'd be getting the contract in the mail. Endurance covers towing, rental, engine, transmission, and driveline.

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    Coverage

    Reviewed May 2, 2024

    They didn't go into detail about the coverage or tell me anything about how to do a claim.

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    Customer ServiceStaff

    Reviewed May 2, 2024

    The rep treated me very well and was mannerly when I signed up. Endurance takes care of a lot of things in the car. If I broke down on the highway, I can call someone to get my car. They have roadside assistance. They also gave me a good deal for hotel rooms and food. I can cancel at any time if things don't go well with them.

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    Customer ServiceCoverageStaffCoverage - Components

    Reviewed May 1, 2024

    The reps seemed to be very knowledgeable and they had a good attitude. The policy covers the drivetrain, the motor, the electrical system. I'm satisfied.

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    TechPriceRefunds & PayoutsStaff

    Reviewed May 1, 2024

    The rep that I spoke to when I signed up was able to answer all my questions. But I didn't know my contract didn't have gasket and seal, which was what I needed done on my car. They didn't bring that up and I didn't know to ask. Also, it's a little pricey. Talking to other people who have Endurance, they pay less than I do. But they signed up before I did.

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    Staff

    Reviewed May 1, 2024

    The representative from Endurance explained everything thoroughly. Signing up was painless.

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    CoverageTechPriceCoverage - Components

    Reviewed May 1, 2024

    Endurance is always good. They had a couple of perks that they explained to me. They told me that when I take my vehicle into the dealer, it's not a second-hand place. They deal with you directly. The sign-up process was good. I got my Nissan Rogue covered. They said the warranty would cover the engine, the drivetrain, the electrical system, the master cylinder and a couple of other stuff. They also gave me another perk where if I'm ever in an accident, they'll go ahead and pay the deductible so I don't have to pay it.

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    Staff

    Reviewed May 1, 2024

    The signup process with Endurance was super simple, and their rep was very good and very knowledgeable. He was a no frills guy. He was ready and willing to go into detail. It was a good experience.

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    Customer ServiceTechPriceStaff

    Reviewed May 1, 2024

    Endurance's reps were very helpful. One time, I took my car into the dealership and they asked upfront if I had an extended warranty. I told them that I had Endurance and they took it from there. They called Endurance and got the approval. They took care of everything and all I did was go in, pay 100 bucks for the deductible, and pick up the car. The process was pretty dang good.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 1, 2024

    The Endurance rep was very great. He was very straight to the point, quick, and knowledgeable. Endurance was very price-competitive, and it was an overall great experience getting set up.

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    TechStaff

    Reviewed May 1, 2024

    Endurance Auto Warranty's rep explained everything to me. She was very helpful. I haven't used their service. I asked my service man at Mills what he thought about Endurance, and he said as far as he could see it was okay. They had people that come in there with Endurance and they didn't have problems.

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    Verified purchase

    Reviewed May 1, 2024

    Signing up with Endurance Auto Warranty was simple and easy. They said I could take the car anywhere that is ASC-certified.

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    CoverageTechPriceRates

    Reviewed May 1, 2024

    I was buying a used car and the dealership was promoting Endurance. The sign-up was a lot like buying insurance from a shady insurance salesman. A lot of, "We can price it down this much," but not tell you what they're cutting out. But I feel like it would be worth it to work into the budget for peace of mind.

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    CoverageStaff

    Reviewed May 1, 2024

    The signup process was very simple and the rep was informative and friendly. It was inviting and from what I logged on and looked, it seems like everything I'd want is covered.

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    CoverageSales & MarketingStaff

    Reviewed May 1, 2024

    I just bought this car and wanted some warranty for the engine and transmission. The rep went over several options, told me what's covered, and gave us some figures. He also gave me two or three discounts.

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    Customer ServiceStaffBillingResolution

    Reviewed May 1, 2024

    I called with a billing issue. Rodney took care of the problem in no time. I'm very satisfied with the service I've been receiving from Endurance. My girlfriend and I both have Endurance accounts. Would highly recommend.

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    CoverageStaff

    Reviewed May 1, 2024

    I have never had this kind of policy before. But out of the ones that I checked out, this seemed to be the best for the money. I would recommend it to anyone who is looking for extended coverage for their vehicles.

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    Customer ServicePrice

    Reviewed May 1, 2024

    The customer service was wonderful. Otherwise, I wouldn't have gone with Endurance. The cost was a little high, but my husband and I decided that it was a decent deal.

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    Claims HandlingCoverageMaintenanceStaff

    Reviewed May 1, 2024

    I’m a unhappy Endurance client. I’m want to know why you all would insure a car with over a 160,000 miles. It’s a lot of miles my motor mounts needed to be fixed and claimed denied, cars with these high mileage is highly likely something is gonna give out but Endurance didn’t hold up to their end. 30 days and a 1000 miles and you suppose to get help. That’s not the case. BEWARE of Third-party warranty companies.

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    Verified purchase

    Reviewed May 1, 2024

    The lady I talked to was very nice. She gave me a hardship deal and I took it. I'm very happy with what I got going.

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    CoverageSales & MarketingPriceMaintenanceStaff

    Reviewed May 1, 2024

    I have a Land Rover, and I love it. However, it's a very expensive vehicle, and if anything breaks on that, it is very expensive to fix. I was looking for full coverage, and I saw a commercial for Endurance on the channel my husband watches all the time. I reached out to them and the rep was able to keep not only what I saw on TV, but also added promotions that made sense. I was able to negotiate too. Overall, Endurance was great. I also got my mom to sign up for it on her Nissan, and she said it was really easy to do.

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    Customer ServiceRefunds & Payouts

    Reviewed May 1, 2024

    I like Endurance. I have two cars with them. Sometimes I don't like when Cadillac will call and tell me Endurance is not paying for a claim, but when I call Endurance, they get it resolved.

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    Customer ServiceCoverageSales & MarketingPriceRates

    Reviewed May 1, 2024

    When I called Endurance, what they had to offer met my needs. It was a young man that discussed it with me and answered all my questions. He offered me a discounted rate if I paid it upfront the first time versus doing a monthly set up. When I initially had it, I handled it over the phone and was emailed all my documentation. I didn't need to use it until towards the end of my warranty. We had to get our fuel pump and a sensor in the front replaced. They covered everything except for the $100 deductible. I'm satisfied that they covered. Now, it's almost time for the warranty to expire and I'm looking at possibly continuing.

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    Staff

    Reviewed May 1, 2024

    The reps were courteous and professional.

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    Refunds & Payouts

    Reviewed April 30, 2024

    DO NOT get a warranty with Endurance. They will find away to not honor your claim. They use methods that other warranty companies have never been known to incorporate in denying claims. I had to spend quite a few hours trying to get my claim honored and never got it. I then spent time trying to get my money back. I was promised a FULL REFUND without any proration but the refund came in about 300 dollars short of what I had paid. Whatever they tell will be untruthful. A 4 to 6 week refund promise was actually 3 months! STAY CLEAR of Endurance unless you just want to give your money away!

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    PriceStaffRates

    Reviewed April 30, 2024

    Very informative and professional. Got me the best plan for me at a very good price. I didn't realize there could be such a big difference in plans but there is. Thank you for being so patient with all my questions.

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    Customer ServiceCoverageSales & MarketingMaintenanceHonesty & Transparency

    Reviewed April 30, 2024

    I would not buy from them. They sold me on the high end plan that supposedly covers bumper to bumper. I asked does this cover manifolds, bolts and gaskets and lifters because I bought a ram. I know they are known for those issues just like Chevy is known for their electrical and transmission problems and Ford with their cam problems. I was lied to. I had a manifold bolt break after I purchased the warranty. They refused to cover the problem even though I was told it was cover. Spent over 500 with this company. I’ve learned not to trust them. They will take your money. Don’t make the same mistake I did also asking to cancel you have to fill out paperwork and get it notarized and you don’t even get your full amount back to me. This is a scam. I will not trust them. It’s poor customer service. This company sucks!!!!

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    Coverage

    Reviewed April 30, 2024

    Endurance claims to pay, but what they don't tell you is that they'll likely chalk the damage up to prior damage, before the policy. And keep you on long holds, having you jump through many hoops, to not even get work done.

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    Customer ServiceSales & Marketing

    Reviewed April 30, 2024

    Is anyone else tired of the all the Endurance Spam emails? The more times you unsubscribe the more times you get emails. I do not want to your services and I do not want to continue to have you harass me with emails and snail mail.

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    CoverageBillingRates

    Reviewed April 29, 2024

    When I talked to Endurance, they gave me a really good rate for my new vehicle that I had that's already had 100,000 miles. And I decided, "Well, let's give them a try." So, I gave them a try and I've been with them ever since. Signing up was not at all complicated. It's easy to make my payments. It's easy to talk to them. They told me I have to keep records if I do my oil change myself. They're very upfront about what needs to be done and I do it.

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    Coverage

    Reviewed April 29, 2024

    Getting signed up was easy. They gave me full coverage and they sent me a little booklet.

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    CoverageStaff

    Reviewed April 29, 2024

    Their rep worked with me and got me a good deal. I was happy with it and the policy covers everything that I wanted covered. An issue would be very easy to take care of and I don't have to worry about it because, once I give it over to the company that's gonna have to do the fixing, they would talk to Endurance and I wouldn't have to do a thing.

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    Customer ServiceCoverageTechRefunds & PayoutsStaffBillingRental Car

    Reviewed April 29, 2024

    I am just about to reach my first 30 days and I’m wondering if I should cancel or not because I don't trust any of the car warranties. I don't even know if I trust Endurance. The rep who signed me up was very helpful. The trouble is, when I called to ask questions, I was at work and I work as a receptionist in a car place so I kept getting phone calls and I just decided to buy the warranty. I'm not 100% sure on everything that I got. But the rep tried to explain things so it's not his fault. When you sign up, you have 30 days to back out and after that, you have to pay for it for a contracted amount of time. I don't know if that's true but I should try to find out. But other than that, the reps were very nice, kind and thorough.

    The warranty is a four-year contract. The rep said I would pay the monthly payment for the first two years and the second two years are free. It sounded too good to be true but I was rushing and I couldn't dig in. When I signed up, it was $300 off. Then, they added one year of special benefits, such as key fob replacement, towing and rental car.

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    CoverageSales & MarketingStaff

    Reviewed April 29, 2024

    The sales rep seemed knowledgeable. My car is getting old and I wanna keep it. It has 97,000 miles on it, and it's still in good condition, but I never know what's gonna happen. I haven't had to use Endurance yet, but so far, everything's been great.

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    Coverage

    Reviewed April 29, 2024

    We had Endurance a few years ago, and the vehicle that we had through them was total loss. When we got another vehicle a few months ago, we did CarShield for three months and we were dissatisfied, so we canceled them. Endurance is better. We went back to them, and the guy was nice, very polite and knew his stuff. He went through all the details, what was covered and different things about the warranty.

    There's a lot of things included in the warranty. We have older an vehicle, and I was concerned about what was covered. Plus I asked Endurance if they deal with the Dodge company that we have here, and they do. The other warranty that we had, Dodge didn't deal with them. Overall, we were very satisfied with Endurance. In fact, I even recommend them to a relative.

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    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed April 28, 2024

    I had CarShield and me and my godmother took it out at the same time but when her car broke down and had issues, she took it to the shop and they didn't pay for it and she had to pay out of pocket. I said, "Oh, no. CarShield is not for me." So, I went with Endurance. With Endurance, I kept telling them I don't know how many miles I had on my car. I got a 2016 Q50 and I only had 74,000 miles on it when I took it. They kept calling me asking me about my mileage. I have no reason to lie about my car. So, I did send them a photo of it. That was the only thing I didn't like about them. I have no reason to lie. As far as the signup process, I enjoyed it. It was easy and simple to do. As far as the person I worked with, she was so nice, very polite and detailed. She explained every bit of the benefits of having Endurance. She went over everything.

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    Customer ServiceCoverageTechPriceStaffRates

    Reviewed April 28, 2024

    Endurance had a better program and was gonna cover more things on my vehicle. I have an older car but it's a nice car. It's a Chevrolet Tahoe four-wheel drive. I have a nice suspension and everything else on it. So, even though it is a 2010, this vehicle has always been professionally maintained as long as I've ever owned it and there's no reason to get rid of it, but still, I'd like to have that warranty. Hopefully, if I have an issue, Endurance is gonna stand behind me and take care of everything. But even so, just having the warranty and the towing package and knowing that I'm gonna have somebody to call if something goes wrong is a good feeling.

    The signup with Endurance was great. The guy I spoke with was good and thorough. They worked with me on my particular vehicle, the package that I wanted and the price that I wanted to pay. They gave it to me for a way more than a competitive price for the protection that I got. They cut me down a good deal. So, it wasn't bad at all. I was more than happy with everything.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed April 28, 2024

    I spoke with a gentleman and he explained everything. So I purchased the policy and then I put it on my mom's car. When I signed up with them, the salespeople were very pleasant, patient, and answered all my questions. They were knowledgeable and good salespeople. When we called Endurance, everybody was courteous. When I was told that something was needed to be done on my car, I called Endurance and they told me what to do. But as it turned out, I didn't need any of that. That was why I went back. It was pretty good.

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    Customer ServiceCoverageTechRefunds & PayoutsStaff

    Reviewed April 28, 2024

    I'm mad at Endurance because they didn't tell me and my husband that I needed 1,000-some miles on my car to even put it into the shop. It's gonna take a minute for me to accumulate 1,000-something miles. They told us after the 30 days were up, I'd be eligible to put my car into the shop to get my car fixed. And then, they took me to a runaround just to reimburse me back my money. They know people are not gonna go through printing paper off any phone and going to get it notarized when they could have simply put that money back on my card. They didn't even tell us that we would have to go through all that just to get our money back. If they had told us all that, we would have never gone with that policy.

    My son is about to go to prom on Saturday and I don't have any money to help my son because I was depending on Endurance to put that money back on my card. They said that if I didn't like the process, they would reimburse me back my money but they didn't say that we got to go through hoops and chains just to get that money back. They didn't even tell us how long. I thought that it was a paper on my email that I could just sign or do over the phone. You gotta go print that off. I have an autistic son I take care of on a daily basis. I don't have time for that.

    My husband is an accountant so he went through the paper. We read the policy and it never stated that we needed 1,000-something miles. Because if we knew that, we would have never given Endurance that money. We told them that we did not want to do autopay. When I looked at my cash app card, they were trying to pull my money off my card and we told them once we get the money, we were gonna call in to pay them. They tried to take it off my card anyway. I would not recommend them to anybody.

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    CoverageSales & MarketingStaff

    Reviewed April 28, 2024

    I had a good experience signing up for the coverage. They were very efficient and I had no problems. The reps were professional and they had good knowledge of the different options that I could choose from. I qualified for a number of programs and I decided to go with their five-year program.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com