Endurance Warranty Reviews

Signing up was really easy. Customer service has been good. We had one issue when I took my vehicle to a dealership and Endurance gave me and the dealership a little runaround for fixing the truck. After some conversations and stuff, they finally came through and did what they were supposed to do.

Endurance is excellent. They have saved me a lot of money. They are responsive to the needs of their members. They don't try to disqualify consumer's needs over silly policies. They have minimal hold times. They're always willing to give the information you need without a hassle. I had a fuel pump fail. I called in, and the process was very good. They allowed me to take it to the shop down the street from my house. Within a day, they had the part ordered and an authorization to repair my vehicle.

Endurance kept turning me here and there to repair my car and then they could not repair the car fully. I'm not happy because they refused to pay for my repair. The car had the problem before I started the insurance but the real issue is I had an account with them and they closed it because they said they couldn’t reach me to get the payment automatically drawn from my account. After I changed my banker, apparently, they said they tried to reach me and they could not get to me. And that is far from the truth. By the time the car had issue when I took it for repair, they told me that my insurance was dropped. I have paid over $2,000 on the first account and now that the car had an issue, they said they could not reopen the account. But I have to open a whole new account. So, I did.

I had put in for quotes at Carshield and Endurance. I went with CarShield because it was 49 a month. In august 2021 I got a call from salesperson at Endurance. He asked why I went with them and I said due to cost and the only concern I had was the coverage and not covering electronics. He said they could cover the electronics, his coverage would cover everything including oil changes, brakes even alternator. His was more expensive but sold Me On $50 oil change reimbursement and brake pad coverages which almost offset the higher cost. I agreed and when I went to file a claim a year later I find out I was put on the basic of all basic plans (same as Carshield except $40 more) and I called talked with rep and all they want to do is put me on another plan and not cover repairs. I keep asking to hear the recorded phone call from the sales call and no one is letting me hear it!

I had an excellent experience signing up. They were pleasant.

Endurance was very good. The signup process was pretty easy. The only thing I didn't like is it takes them so long to send an investigator out to do the claim. So, you'd be without a car for about two weeks. Other than that, they did really well in handling the claim. The holdup is the investigator. It might be two to four days before the investigator gets there. In the meantime, you don't have a car or you’re just spending money on a rental. Then after they get there, it's like another two or three days for them to approve it.

They're good people and we get no hassle whenever I have a claim. I had a claim for the radio and Endurance took care of it. They're the real deal. I have already got four of my family members signed up with them.

I am writing this review to help customers like myself. I bought a 2016 Yukon, and I was very happy, because I been wanting this vehicle for a long time, so I was beyond excited to finally have been able to buy it. I investigated auto warranties to protect my dreamed car that I have finally been able to buy. I compared prices with different auto warranties and compared reviews, I quickly found that Endurance was supposed to be the best one according to reviews, and well, I have quickly come to find out that Endurance is just as bad, as any other auto warranty as the others. My dream car quickly became a nightmare, and my Endurance warranty as well, or even worst.

Do not go near this company. They will clean out your bank account. I trusted Sarvesh ** // Floor Manager like an idiot. Instead of cancelling this warranty within the required time as they guaranteed they STOLE MY MONEY and won't give it back. My next call will be to the police and the FTC.

I bought a 2006 Ford Econoline van in early 2000, and my wife applied for an Endurance warranty. Over 2-1/2 years later, we filed for a claim, which was denied, due to a "mileage discrepancy". It seems that the dealership wrote the mileage that was on the van, when they purchased it at auction, on our purchase agreement. However, they listed a higher mileage on the CARFAX report (about 150 miles difference), due to them driving the van back from the auction, running errands, etc.. Not knowing this, my wife used the number on the purchase agreement as the actual mileage.

I have not had any issues with Endurance. The claims process seemed to take a while but I'm not gonna blame them because I think my biggest problem was my dealer. It took eight days to get my car back for a one-day job. I think the dealer was overwhelmed. The dealer always blames the insurance company no matter what. When I went out there, every time Endurance said they were gonna show up, they showed up. So, I’m more inclined to believe it was the dealer because I've had trouble with that before.

Signing up was easy. But I could do without the service. I paid for a top of the line plan and every time I attempt to use it, I come out of pocket way more. I never just pay the deductible.

The timing chain cover seal leaked and I had my mechanic do the diagnostics. They were able to reach out to Endurance and get it fixed. Since it was a leak, I wasn't expecting to have so much of it covered but the majority of it was covered with my deductible. I only had to pay about $286 out of a $1,300 bill and I was pleasantly shocked. It worked out very well. Then, I had another claim for a key fob replacement, which ended up being covered completely. My mechanic had nothing but good things to say. The dealership also said they worked with Endurance and they were the easiest to work with. I'm very pleased that I chose Endurance.

After I got a quote from Endurance, it seemed like it was the best for my car. The guy I dealt with answered all my questions and gave me everything that it covered, how long, and what I need to know about it. He was informative. My biggest thing was covering everything, and I liked that it was 400,000 miles. I had a recent claim, and it took a little time but I got everything I needed to be done on the car, which I appreciate. Because it was so much money, somebody had to come out and approve. They had to go to my mechanic and look at what was done. That took a little longer than expected because it took two weeks to get that done.

They were really easy to work with during set up and and customer service is easy to get a hold of. They are very polite and understanding. I'm satisfied with the claim process. Give them a shot to see if they can help. It’s worth looking into.

I was very satisfied with my most recent claim. The mechanics of the screen on the front dashboard stopped working. The dealership put the claim through. I just gave them the policy number and the phone number. The car was in the shop for two days and Endurance took care of it. I was very happy and I found them very easy to deal with.

I had two claims with them. I had a transmission problem and a short in the doors. All I had to do was bring the vehicle in to the mechanic's and get information about the car. They put it on file and those were taken care of. I'm kinda satisfied with what I have received so far from Endurance.

I liked Endurance's customer service. On my most recent claim, there was a really big mess at the dealership. I have five kids, so I really rely on my vehicle. The dealership did not file the claim as they should have. I was waiting, and the dealership had already had my vehicle for about a week, so I decided to call Endurance myself and see what was going on. They ended up taking care of it faster. It was handled that day. For me, customer service is everything. I recommend Endurance to everybody.

The reps were friendly and courteous. I had an issue we had to take care of but other than that, they're doing fine. I’m glad I had them. They covered it and I only paid my deductible.

My turbo needed to be replaced. They didn't wanna pay for that major repair. I had to pull teeth to get them to pay for it. They ended up paying for it.

Endurance covered a higher mileage vehicle, and there wasn't anything that mechanically they didn't cover at some level. I drilled a lot of questions on the rep, and my questions were always satisfied from her answer back in some way or another.

When I signed up with Endurance, it was quick. Their service has been good. The only thing that I didn't agree with was that they did not reimburse me for my rental car and that took forever. I was told to send my receipt to a particular person, and it was supposed to have gone to some other department. It was December 2021 and it just got resolved. I had to resend everything again and then they didn't cover it. I've steered away from getting a rental because if I'm not going to be reimbursed, then that's a lot of money out of my pocket. Their rates have not gone up with what the rates are, in general, because they only pay up to $30 a day. And it's not comparable with any rentals around here anymore. That needs to be addressed.

When I called, they talked to me like we were family. Everything about that makes you comfortable with who you’re working. The rep I've worked with has been a game-changer. Every time I call, I get clarity on whatever it is I'm calling about.

Do NOT utilize this company, over the last month they have denied my claim with no correspondence. Then when I have a new claim they have taken every avenue to gaslight me, push me off to others, refuse to address my concerns, blatantly conflicting information about documents and recordings, and even belittle me when I ask to escalate my claim to a higher authority. They do not desire to help people, most especially active duty veterans whom fight for the same freedoms that allow our country to have companies such as these.

I had to get a brand new transmission. The Nissan placed asked me who do I have for extended warranty. And they told me they accepted Endurance. So, they took it from there. It was easy. I will recommend Endurance for anybody that has a car and their warranty is about to expire.

I was getting some engine noise. I wrote an email to Endurance. I took the vehicle to the dealer and I informed Endurance what dealer it was at and they took care of the vehicle from there on. I'm very pleased with them. It really is a lifesaver. I will do Endurance through the duration of having a car.

I filed a claim with Endurance and I have not gotten a response. My car stayed in the shop for two months. They didn't want to approve for the car to be fixed. Then they still didn't approve for one part for the seat. At one time, they told us they were going to take care of it. But the next time someone came through, they said the insurance won't pay for it. We had to come out of pocket $1,500. They said they were also going to reimburse us for a rental fee. But I have not gotten a check for that yet. This has been three months now. We kept going from one supervisor to one person to another.

I had a claim because of engine problems. The Endurance reps were no problem, although the whole dealer episode took forever. Other than that, everything was positive.

In my opinion this is a very fraudulent and deceptive company. They repeatedly told me the coverage from this warranty was better than the extended warranty I had purchased when I bought my van. They said that it would cover everything on my vehicle and charged me top dollar. I found out this was not true after making several request for a copy of the warranty. Once I received it I went over it with the agent and was told that what I was being charged for was not the coverage in the first section of the warranty but the second section (which is a great deception leaving people to feel they are getting full coverage).

The young lady who responded to my inquiry was very nice and polite. Communication was very simplistic. But I had to drop the warranty immediately because they tried to say that I had a pre-existing issue and it was not covering it. That was farther from the truth. I'm dissatisfied with the whole outcome.

The application process went very well. The reps were very knowledgeable. My air conditioner's compressor went out. I just took my vehicle to the shop and everything went from there. The shop got in touch with Endurance and they took care of their portion after a couple of days. But they didn't cover a part that's usually covered and that was very irresponsible of them.

The reps I spoke with were good. When I had a claim, there was a little back and forth, but they eventually paid it.

My truck went down. Endurance would only cover $1,800 of the truck because they tried to say that the truck was only worth $1,800 in value when it was worth $6,000. They wouldn't fix the full repair. The shop did a horrible job. They put my moldings in backward. There were all kinds of wrong with it. The air can tube was not put together back right. I had to take it somewhere else to have the AC system depressurized. Then Endurance didn't want to talk to me about it. It took three weeks before my car even got worked on because they would pick their guys’ time.

Endurance has done a great job for us. I've recommended them to several people.

As far as price and coverage, Endurance was the best. I had a claim for the evaporator coil and the actual place I took it to went through the claims process. It took almost two weeks because the claims person had to go in and look at it. Endurance gave me a loaner. I'm pretty satisfied. I had an oil cooler go earlier in the year, and they said they didn't cover that, which I believe they should have. It's the actual mechanical part of the car. So, I was kind of baffled that it wasn't covered. I called and complained, and they just kept saying that they don't cover that part.

The renewal process at Endurance was good. The person that I spoke with explained that the policy would bring the car back to coverage as if it was a new car. The rep had me listed on there and my mom, and then my sister who really does most of the driving. She said I could make changes to whoever was on the policy as soon as they had that information.

I was very happy with what Endurance did. My vehicle was vandalized and they messed up my brake line. They put something in my brake line that wasn't belonging there. At first, I was upset. Endurance didn't want to go and pay for the claim that had nothing to do with that at all. It was the rear end that I had a problem with. I went ahead and had to show them everything. But after that, they were fine. They took care of everything like they should and it was great.

I had a transmission replaced four months in and Endurance dropped the ball every step of the way to the point I had to contact my congressman as well as the owner, Richard. I spoke with him on the phone. They broke the contract and they also broke their own policy. I had to basically do their job. They admitted to not doing their job and they almost didn't pay for my transmission, but I had documents.

My last claim to Endurance was for a transmission replacement. They sent me to a used transmission place. That transmission became bad, so I had to take it back to the shop for them to replace it. The transmission was under warranty. The place they came from didn't have another one, so they reimbursed Endurance. I ended up buying another transmission myself. I don't have Endurance anymore. They canceled me because I hadn't paid, but I hadn't paid because I was trying to get the transmission resolved. They just canceled me for non-payment. The people from Endurance are hard to get ahold of. It was also hard for the car place to get ahold of them. It's just hard for everybody to get ahold of them when it's time to deal with something. Leaving a message doesn't work, too.

I felt that Endurance had a better deal than the other company I was looking at. There was more in their package deal. The application process was easy.

Everything was good when I signed up with Endurance. For my recent claim, my radiator got messed up. I took my vehicle to my choice of place to get it fixed. The place called Endurance and made a claim. Endurance had to send an adjuster out.

Talking with an agent was like talking with a used car salesman, didn't get far with me so he connected me with his sales manager, sound familiar? I finally agreed to a term, I wanted wanted a warranty coverage for a little security. The price is pretty high but the coverage looks good. Haven't had a chance to use it yet, so I can't comment on the service. Didn't feel comfortable about my decision at first, but will keep it for now. Can cancel the contract at any time of the term.

We've used their service twice. One was an air conditioner repair and the other had to do with the transmissions. Everything was covered. I just had to make the $100 deductible. The garage handled it and I didn't have to do anything.

I have a 2005 Toyota Tundra with over 200,000 miles on it and most warranty companies won't cover a vehicle that old. But Endurance did.

I had to get a new transmission and a new oil pump. The place had my truck for a month, and I was just waiting on them to send somebody out. It took a while for Endurance to approve it once somebody came out and looked at the truck, but I know it takes a while for the process to go through and whatnot. Everything went well.

My local dealers recommended that I use Endurance because it's one of the companies that they can use without being on the phone for hours at a time to try to get them to do things. They were the most user-friendly. I've always had a lot of warranties, and Endurance has been the easiest to work with.

I had an issue with a gasket. The dealer inspects the car, finds the problem and sends me pictures. Endurance pays immediately. You just have to submit the invoice and they will send the money to the dealership. I only have to pay the deductible. They have great service. Having them is so easy for us.

I signed up with Endurance over the phone in about five to seven minutes. It was very easy. The representatives were very polite, friendly, and knowledgeable. They handled everything very perfectly and professionally.

My transmission went out for my recent claim with Endurance. I had the vehicle towed to the shop from my house. The shop took care of it. About a week, it was done. It's been a good experience with Endurance.

My experience with Endurance was pretty horrible. My vehicle was in the shop for 46 days and they were delaying the approval because they wanted the literal invoices for my last three oil changes, which are all in CARFAX. So, they just left me high and dry. I probably had 30 phone calls with them that I had to make throughout that process to get them to do their job. That was the first time I had to use the warranty service, and I plan on canceling with them. They were really trying to do everything they could to not do their part and pay properly.

I purchased their "Superior Package". I was told at the time that everything would be covered and that they were a serious company not like all the rest of the companies in the market. My monthly rate was $137. About 6 months after I purchase the coverage my vehicle needed servicing. I took it to the dealership and they informed me that there were three issues that needed immediate repair. The first issue was related to broken ball bearings. The second was a brake caliper not working properly and the third was a belt that was warned down. I told them that I had Endurance Warranty coverage, that there would be a deductible, but they had to contact them first.

I'm not happy with the place I took the car to be repaired. But Endurance has been great. Their customer service has been excellent. I like the ease of doing business with them, their due diligence, making sure that stuff isn't put on the bill that shouldn't be there, but also making sure that they get the job done. They did a really good job. They were easy to work with. Endurance did everything it should have with my claims for the air conditioning and heating system. I've had other extended warranty companies that I've done business with in the past, and they were not anywhere near as professional and efficient as Endurance is.

Endurance was horrible. Recently, my car's been out of commission for two months. I had some work done. I said, “Let's get this other thing fixed.” They required some oil maintenance. I got a 7 series BMW. I take care of my car and I knew that I had an oil leak so I had to use thicker oil. According to BMW, I should use thicker oil. However, because of the place where I got the oil done, they're not familiar. So, they wanted to put in 0. I said, “No. Put in 5.” On the receipt, they said, “The manufacturer rep asked 0, but the customer wanted 5, a heavier weight.” Their claim adjuster saw that and denied my claim. But it's clear. They had to show something. I said, “You are going by this guy’s statement on this receipt? You're not even looking at the manufacturer’s statement?”

I asked specific questions before I took the Endurance policy. They defrauded me into taking the policy. Once in the policy, I'm stuck in a position where I have no choice but to wait. If something goes wrong, then I'm stuck even further, which is what happened. They promised all these things that were to be covered. Not one rep would give me an answer.

Endurance's sign-up process was great. The guy that helped me was really good and very professional. I'm more than happy with Endurance.

I had signed up for Endurance Extended Warranty on the 1st of November. I did not receive a booklet or email on my coverage. I called and was connected to Mrs. Kayla ** who spent as much time as need (a lot) explaining and clearing up some of the misinformation I had received when signing up. By the time I got off the phone with her I had a clear understanding about my policy. I want to say thank you to her directly for the time and I felt lucky to be connected to a knowledgeable representative from your company. I feel better about having my warranty now.

Endurance has Mepco handling their finance. Endurance kept calling me and saying that they haven't gotten paid. I tried 2 different finance companies to pay them and when I called them they said, that they were paid but looking into it they said the checks weren't cashed. So Endurance canceled my warranty and when I called Mepco they said they haven't received my check and towards the end they wouldn't even check to see what happened to my checks. Both banks had the correct address, so I don't know what happened. Can't tell you how many phone calls was involved. Was a time consuming on my part and I didn't like the whole process they have. Endurance also lied to me when getting this warranty. I asked questions like, "Does it cover spark plugs and coil?" and the person at Endurance person said, "Yes. It's part of the engine." Well, it isn't which isn't a big deal but know what you're selling.

The plans that were offered were wonderful. I had a good experience signing up. I used the service for an alternator issue. I took my vehicle to their extended dealership and they were the ones who dealt with Endurance. The only thing I had to pay for was the deductible. Having the warranty is great.

So far, it's been extremely professional on Endurance's end. I had one claim and the dealership did all of that. It went smoothly. The air conditioner went out on the vehicle and I took it to the dealership. They contacted Endurance and filed the claim. Endurance sent somebody out there to check on it and within a couple of weeks, they had fixed my air conditioner. I paid my deductible and that was it.

The rep from Endurance gave me enough information. The warranty covers what I can't cover with my income in case something goes wrong, especially now my brakes are wearing down a little bit. I'm just hoping for them to send me some paper information on who to contact and what exactly to do when there is trouble. I don't have the callback number.

I took my vehicle to the shop and the shop called Endurance. The rep looked at my vehicle. They told me I had to have a rental car, but that Endurance wouldn't do that. That's the only thing that upset me, because I didn't have a credit card so I had to go without a car. Other than that, Endurance came through for me so I have no problem with them.

I have some good luck with Endurance, but I also had a lot of bad luck with it. When I first bought it, I put the vehicle in the dealership, and then they mostly wanted to negotiate a lot with the pricing. I was also lied to because the gentleman that sold it to me said that my vehicle was about 95% covered, which means I had pretty much had everything covered. But when I took it to the dealer, there were some issues with the leak that I had. They said, because I didn't get the seals and gasket, it was not covered. But I told the gentleman on the phone, I did get it. I had to come out of pocket a couple of thousand dollars on that first run. I was able to get some stuff covered, but not everything that was supposed to get covered from what I originally thought. Before that happened, I was so happy with Endurance that I bought a second policy for my wife's vehicle, which now I don't think is a good idea.

I did a little research online, and I saw that Endurance was one of the best companies that handle warranties. They had good reviews. Their rep provided a lot of information. So, it was a good experience. With everything that he described in our initial conversation before I signed up, everything was to my liking.

The gentleman from the dealership I took my vehicle to handled everything and talked to Endurance. I was really happy ‘cause I’m a senior citizen so I was worried about how I was gonna do this and that. But it did everything.

The rep explained everything and so far, everything he has told me has been the truth. the first repair I had was for a problem with an air conditioner. The dealership had my car overnight but the next day, it was repaired, and they got it back to me. Endurance has been great and I'd recommend them.

Signing up with Endurance was easy. I got on the phone with one of their agents, and we talked a little bit about my concerns and expectations for my daughter's car. I wasn't gonna sign up right then because I was a little gun-shy seeing that I had been burned before. She was giving me a discount if I would make a decision right then, and I said, "I can't just pull a trigger like this right away." Then she gave me a 24-hour window that I was still able to save that piece on there. She wasn't pushy at all. I talked to her for a little bit, and then she was very nice about letting me have 24 hours to just kind of process things and do a little homework of my own. Then, I called her back. After that, everything was fine. Thankfully, so far, I haven't needed to make a phone call but I know that I feel much more comfortable now than I have in the last few months, so that's good.

The first time I had car problems, I was able to use my warranty for my engine light being on. They fixed it. They also did something that had to do with my transmission. Everything was covered. I only paid the deductible which is 100. But I took my car in on a Monday and I didn't get it back until Wednesday the following week. I'm a social worker so I need my vehicle. The reason for the delay was because I had to wait for somebody from Endurance to go out there, look at it, and then the shop had to order the parts. I was stressing because of that, but they got it done.

Signing up was easy. The claim was the easiest thing I've ever done and the service worked perfectly. We turned in the claim and the next day, the guy from the dealership said it was approved. They repaired the car. We're more than thrilled with it. I recommend Endurance.

The plans were very expensive but my husband drives a BMW. I know the repairs are very expensive as well so I understood. We used the service and they covered everything. Having them gives peace of mind.

Endurance is good as far as paying claims. I just had an engine put in my truck, $7,000 worth, through Endurance. The dealer took care of it and they worked between each other. I didn't like the process of taking as long as it did to get to where we needed to get to however. It could have taken a week or two earlier than what it did.

My mechanic had a problem with Endurance about two years ago. They got to replace a line and that was not covered. The line leaking was what caused the problem and he went back and forth. Endurance didn't pay him because I did. And then in the recent big job done on my Jeep Wrangler, it took a week by the time Endurance got an inspector there. And after the inspector came, it took them five days to have their master reviewer look at it and make an approval. I was not happy with that at all. And just as an aside, when I went into the dealership, the regular guy that I normally go to said, “Today's your lucky day because, as of tomorrow, we're not accepting Endurance anymore.” He said that Endurance used to be a great company and they used to do a lot of work with them but now, it went the opposite way.

The experience with Endurance was not complicated at all. They walked me through the whole process and I ended up buying a second plan for my other car. My wife had a vehicle accident and it was the front left ball bearing needed to be replaced. And there were some other items in the car that needed to be fixed or updated, and we did that at the same time. One of which was a heads-up display.

The signup process was easy and fast. But they could explain how much they are gonna cover. I didn't know that they would only cover $150 an hour for the mechanics. I took my car to the dealership and they get paid 200 something an hour and I covered the difference.

There were a couple of moments where I was a little disappointed with the warranty after I found out from where to where it covered. Also, I tried to redeem the oil change one time, but the redemption was so complicated that I gave up and just paid out of pocket. I didn't want anything to do with it. But I'm very happy with what it was able to do the last time. Overall, I was satisfied.

The communication with the rep was very good and I would recommend Endurance. They were much easier to talk to in both signing-up and in not keeping the coverage until I get rid of this car.

They have a good policy. I had a claim for my lifters on my jeep. At first, they wanted a lot of information like my last three oil changes. I took my truck to the dealership and an inspector came out. Then he had to have another inspector come out. But after all was said and done, the problem got fixed. I only paid $100. Communication and customer service was cool.

I had a claim and I was really unhappy. My shop said that Endurance was only going to cover a not-as-good part to replace the part that had broken. I paid for the best part because I can't have my vehicle breaking down and they paid for some of it. They also took over two days to get out there and have an adjuster look at it. The whole process took longer than I thought it needed to and their communication with me and with the shop was terrible. I was very disappointed.

The first quote I got was not genuine. It was the highest quote I ever heard. So Endurance threw in a lot of stuff and knocked out some things in order for me to get it. Then, I had a claim for the lifters and even though they paid for it, it took them a week to send an inspector out. The dealer had already had my car five days before. Also, I had to call them three times about when the inspector is coming out. After a whole week, it took them about another week and a half to get back to the dealer to let them know if they're gonna pay for it. It took almost a month for them to pay for it. It was ridiculous.

My Endurance warranty was supposed to be able to service my vehicle for something as simple as an air conditioner. At one point, they had to send somebody out to make sure that the people had the car. It ended up with my car being in the shop from August to November 4th for air conditioning problems. It went in there on five different occasions. Every time they claimed they fixed it. Now my air conditioner works. But my heater doesn't because they didn't do it right. I just refused to take my car up there and do that all over again knowing I'm paying $113 a month. Endurance had flat-out told the dealership, "We don't do that part." It was sheer professionalism on the phones. They, in essence, tried to reassure me that everything would be great. But then, the service company would call and say, “They said they can't do this."

I was dealing with the transmission and starter situations of my car. I gave my card to the dealership and they just took care of the process from there. But the service from Endurance could be better with regard to the way they handle the rental cars and reimbursing you. In my case, they gave me the information for Hertz and I rented a car at their rate. And now, I'm waiting on them to reimburse me and they said it would take so many weeks. But other than that, they got the job done. The second time I used them, they sent someone out to check because of the amount that the car repair would cost. They did that in a short fashion time and approved the work. The first time, it was less money and they approved it right on the spot.

I called and got in touch with Endurance. The experience was okay. They did a good job. I had a little problem with my truck and I had it in the shop. They took care of it and kept in contact with the mechanics. I would recommend Endurance highly.

The signup process for Endurance was easy. I dialed the 800 number, got ahold of somebody, and they were easy to deal with. We got it all hooked up.

The car needed a ball joint and an idler arm. I called them up about it. But they said that my policy doesn't cover that. I was disappointed. I called them yesterday and they said they would email the policy to me. But when I got the email, I opened it up, and there was nothing in there about the warranty. So far, I'm not happy with them at all.

The sign-up process with Endurance was easy and I talked to people. I was very happy setting it up and with the service. But now I need to cancel it and can't get ahold of anybody. I waited on hold this morning and I was waiting for nine minutes and all of a sudden, it just hung up, which pissed me off.

With my recent experience with Endurance, I wasn't happy. I didn't get a refund for my towing. When you would try to ask people questions, they would tell you, "Let me transfer you from here to here." The claim also took a week and a half to get approved. They sent a third party to come out and review what the dealer had told them. My car was towed from the West Side back to Firestone. It was a waiting game for them to come out and review if the repair could be done. Then it was iffy. I haven't heard from anybody since it was completed. Also, they only were willing to give me a five-day rental, but my car was down for three weeks. So I was trying to sparingly use because they wouldn't extend to give me past the five days. I ended up only using two days. But I was grateful that they fixed it. They honored the claim, 'cause they ended up having to drop a new transmission.

I have been a member since 2018, I haven't had to use them yet so I hope when something does go wrong they will help me. I have a newer vehicle so my payments went up. I struggle financially so I hope I can continue.

Endurance backs their warranties and pay out very well. I had an insurance policy with them and they gladly paid out claims regarding my account that I needed repairs on. Everything was smooth. They never gave me issues with any of my claims. So, most of my claims are covered and for the most part, they've been all around a good company. Setting up with Endurance is very simple and it was very easy to do over the phone. They went over their plans and explained how much the cost was, and there were no hidden cost or fees. They were very upfront with their pricing and they gave us a discount. They offered me the best plan they could possibly offer for my car. It was an excellent experience with Endurance.

I had my first claim experience recently and things seemed to work out okay. There were a few things that had to be done before they approved it, but they eventually approved most of it. So I was pretty satisfied with it.

Endurance was recommended to me, then I looked it up and saw that it was already popular. The shop handled the claim. It was smooth. Make sure you understand what's included.

The rep and I connected and I liked him a lot. I kept Endurance even though my wife had told me to cancel. I'm disappointed though. I found out later that there are several parts of the warranty that are good for one year, like the wheels and tires. I wish that had been emphasized a little more because that was something that I was interested in. I thought also for some reason, it was probably my misunderstanding, that it included gap insurance, which it does not. So, I bought my wife some gap insurance from the dealership. Endurance seemed like it covered everything. So, it was probably an assumption I was making. It'd be nice if somebody could send me an email and touch base with me again. Then that would be a good reminder and I can print that off and stick it in my file.

Everything went good. I'm satisfied with everything. I just called them back because I wanted them to send me a paper copy of the contract.

The process of submitting a claim was very simple. I didn't even talk to them. I'm very satisfied with Endurance. I've already recommended friends and they've already signed up.

They were fair with the sign-up. You get a discount if you pay cash for the deal right away.

I am loving Endurance. It's great. When you send in a claim, they get to it quickly. There was no delay and no questions asked. They look at what information you have, and then they just follow through with what's there. That's why I love it.

I was sitting at a drive thru and my piston blew out of the engine in my truck. Endurance was able to help me out with that. There are some things that are not covered. The most out-of-pocket I've ever spent with the repair is $1,100 at a dealer, but the rest was covered. So Endurance has been very good. One thing that they could improve on is the turnaround time for a rental car to get back and forth to school and to work. We got to understand that it takes a second to get approved. You got to figure out how long your vehicle is going to be down. The last time I went most recently to get some stuff done on the truck, my truck was down for a week and a half and it took me three days to get a rental car. So other than that, I love Endurance. When it runs out, I hope to reengage and extend another one.

I had a claim one time and Endurance contacted with the shop. I talked with them and it worked out fine.

The signup was all done over the phone right then and there when they called me and then I got emails after that. It was easy.

The service through Endurance was horrible. Every time I needed something fixed, they never fixed it. The shop said I needed an engine. They made me tear the engine down, to find out they didn't even cover it when they told them exactly what was wrong with it before. I got the engine torn down, so I had to take a loan out that was about 7,000. They said in my contract, in small print, it was excluded for excessive oil consumption. We told them before we even had them that it's burning oil and white smoke is coming out. They said that that’s exclusion E but they didn't tell me that when I signed up.

I decided my Cadillac CTS Vsport had to many modifications and was concerned of warranty actually paying for coverage so cancelled with in a few days, and was only a few days and the down payment was credited back to my bank account. Happy that it was easy to cancel.

I called Endurance and they promised the world. I signed up but they didn't give me the world. Our deductible’s supposed to be $100. Not so long ago, they paid 150 on a bill and we ended up paying 500. We had a brake job done. They didn't pay for rotors but just paid for the brake pad. They should have paid more than that. On top of that, we had a breakdown not too long ago and the battery went bad. My husband has the automatic jumper that he can use to restart our GMC Sierra but it wouldn't work so we called the number. My husband told the rep that he tried to jump the car but couldn't get it to start. The girl on the line told him they were going to send somebody out to jump the car. A guy came over and used my husband's equipment. He came with no equipment.

The store did an oil change and they had changed a wiper on the back. They found that I had my hub bearing messed up. But Endurance did not approve that. The Cadillac store wanted to charge me 1,600. I got another quote from Pep Boys for 1,200. But they didn't want to deal with the insurance and didn't even bother calling. I had another mechanic look at it. He said the hub bearings are attached to the transmission on some vehicles and he didn't understand why it was not approved by Endurance. I'm still working on that. The noise is getting worse.

Signing up with Endurance was easy.

The process was too long and I didn't like it. They paid for the repair on some engine components. But it still took days later for them to approve it. I had to go through some stuff and hassle, and on top of that, they only cover up to $150 for rental, but rentals are high. I got that at the latter portion of a part that I ended up with because there was a previous situation going on with the car. I had changed service advisors and Endurance told him that they had already told me what the issue was, and they weren't paying. But they never told me that. I had not talked to them about that. I had been waiting to hear back and nothing. They left a message on the old service advisor phone. So that explained that. But they never told me that they denied the claim.

The salesman was really good. Granted the warranty is 150 bucks a month for one car and 90 for the other but it's still well worth it.

I filed a claim and it turned out to be a major situation because it was a transmission problem. We took the car to the dealership in Greenville. It took a while before Endurance got someone over, and they finally did. Then they went through all those steps of analyzing it and making sure it was within their policy responsibility. They did finally come to that conclusion. Because it was an expensive item, they were looking for a reconditioned transmission. That process went on for over three weeks for them just looking for that. They have an option in the contract to do recondition equipment versus new and it's a considerable difference in price. So they were trying to find a reconditioned.

The claims process with Endurance was somewhat easy but there were lots of fine print. I got the most expensive monthly premium that you could get for their warranty and I am 60% satisfied. I had a transmission go out about five months into the extended warranty and they had said that everything was covered. If anything breaks, they’ll take care of it. They falsely claim that. When I went to get the transmission taken care of, they covered only $4,000 worth and I had to come out of pocket for the rest.

I called in to check on my account. Tonya ** is great. She explained and read along with me to make sure I understood the policy. She also kept me alert during the whole process. She made sure I was good. Thank you Tonya.

The mechanic took care of everything and Endurance was fast. I got my car in a proper manner.

They take too long to call back to approve a covered part and you rarely get a rental car. My wife have had her car in the shop and a technician have to come out and check the vehicle to make sure it needs repair!

Endurance Auto Warranty wouldn’t pay for it because it was two days before they could do anything. So, I ended up having to pay cash for it out of pocket. It was 48 hours and that ticked me off. When they first got in touch with me, they were a bit overbearing in their communications. They were very aggressive and forceful. That tactic was below the belt. But nothing else had happened, so I haven’t done anything about it. However, if there was a better policy out there, I would do something different. Because with this day and age, $93 a month is a lot to pay. So if I found something cheaper, I'm going to change.

I had to get a transmission replaced and there was an oil leak on my vehicle that I had work done on. I was a little unhappy with the way that went. When they were doing the transmission, Endurance sent an inspector out to look at the transmission. While the inspector was there, the mechanics told the inspector, “Oh, hey. We found these oil leaks. And we want to notify the customer and we would like to add it to this claim.” Then the inspector told them, “Do not notify the customer. I'm here to inspect a transmission, not an oil leak. Do not notify the customer.” So I was very upset about that. The other thing that happened that arose from that was it cost me two separate deductibles to get the work zone, which was ridiculous. When my mechanic tried to notify Endurance so that it would have only cost one deductible.

Endurance is great. They're very helpful and on time. There was some issue with the engine pipeline which they didn't cover but other than that I'm happy with them.

The rep was pretty helpful. He walked me through the whole process and answered any questions that I had. He was great.

I like the program itself. But at first, I wasn't gonna sign up with them. The only thing that the rep did to encourage me was he gave me a discount. He made me feel this was a peace of mind.

Endurance was very good. I had to have a water pump put in and the normal place that I take it to get my oil change doesn't accept extended warranties, so I took it to the dealer and I had no problem whatsoever. The customer service from Endurance was very courteous and were willing to get things taken care of immediately. I was happy that I went with them. I paid $100 deductible for a job that cost $1,500. You can't beat that.

Endurance had the best rate and signing up with them was easy. Signing up with anyone is always easy whenever they take your money. They never returned my phone calls when I did a claim. Then they told the shop I take my car to that all I have is a powertrain when I'm supposed to be paying for the best warranty they offer. No one has called me back. I left like three messages. All they gotta do is return the phone call so I can understand what I'm paying for.

My husband has been with Endurance for over 2 years. He filed a claim on our Dodge 3500 Ram truck. The transmission went out. The cost is $7,200. Endurance denied his claim because THE CUSTOMER SERVICE SALES PERSON FAILED TO CHECK A BOX on the application relating to the vehicle being used for commercial purposes. When in fact the truck is our personal truck.

We swapped over our contract to another vehicle within with less miles and ended up getting a much better contract than the one we had before. The guy we talked to, James **, deserves a raise and an award the way that he walked us through and he was very knowledgeable and friendly as well. Yeah some people are those things but he was more professional, yet more down to earth and relatable as well as more transparent, beyond the norm. My wife, who's an underwriter, brought it to my attention how professional he was and it encouraged her to improve her customer service in her insurance field.

I took my car in for some work to BMW, and they worked with Endurance, and they took care of all the problems that were there. Endurance handled everything. They didn't cover some of the things, but that's understandable. So far, so good.

My air went out and the vehicle is still in the shop. I’ve been without it for about three months. Endurance told the lady they’re gonna pay for the break down but they can’t pay to put it back together. I gotta pay for it to put it back together. I didn't know I had a powertrain warranty on my car and I just got Endurance as an additional warranty. I’d use them again if I get a vehicle.

The service was not that bad. But it was kinda difficult because they didn't pay. They didn't cover my full claim for the engine. The bill came up to $12,000 and Endurance paid $5,025. They spoke to me and informed me that they go by based on the value of the car. I informed them that when I initially became a part of the Endurance family, they didn't ever mention that to me. They told me that the car was covered, under the engine was covered from beginning to end, and that nothing would have come out of my pocket, and I could use any company of my choice to do the job, as long as they approve of.

I've used Endurance quite often and I'm pleased with them. I don't really agree with the process, but the process is what it is. But it's been fine. I just wish that the turnaround time was quicker. I know it was costly and it’s a process. But they sent out an adjuster. They had to go back and figure out if they was gonna cover it. Then it had to go to somebody else's desk. It took a while to get an approval on it.

Everything was okay with the reps. But the warranty could be cheaper.

I didn’t like the sign-up process with Endurance. They should let you make up your mind and not pressure anybody to make them. I didn't find out which package I had till after I got ready to use it and the package that I got was alright but I wanted the best one.

I got a new car and it was used, but I already had to replace the sensors which was 500 bucks. I work full time, I'm 65, and things like that I can't afford. My mechanics said Endurance was faster than the other company.

I had one claim on my truck and everything went pretty smoothly. But Endurance did their third party adjusters who didn't show up when they were supposed to. So my truck was in the shop for almost a week longer than it should have been. Also, there are things they don't approve and they don't cover car rental until after the claim is approved. So if the adjuster takes a week to get to my truck, then it's a week without a vehicle.

The condenser went on my pickup truck, and Endurance wanted to use aftermarket parts, but I had taken my pickup to a dealer and they said they would not warranty it if we don't use genuine GM parts. So, Endurance made me pay 100 bucks extra because they found the parts cheaper, but they were aftermarket.

So far, Endurance is okay, minus the trickery thing that they did to me. I asked to make sure that everything was covered, including my control loans. But when I tried to put in a claim, they said, "Oh, we don't cover bushings." So I didn't understand the breakdown of the part. That's the trickier things that they like to do that I don't understand.

From my perspective, Endurance is fine, and I'm satisfied. From the dealer's perspective that I deal with though, it's a pain in the backside to deal with them every time and get everything squared away before they can do the repair.

The warranty part of Endurance was better than what all of the others have. When I had a claim, the place where I took the vehicle called. But I had to keep calling, too. The customer service wasn’t the best but it was okay. It could have been better but I don't know how they could.

My 2010 Lexus LS 460 is covered with Endurance. I got it so that if something was to happen, I have somebody to help me with it. After that, I said to myself they ain’t what they’re saying that they’re supposed to be. The service department told me to call and when I called the first time, they acted like they were going to do it. Then the next call, I got one of their people who told me my claim was denied. She said when it's denied, that’s a done deal. I said, “A done deal? This is my first time trying to use y’all. How it gonna be a done deal?” Also, my car stayed in the shop for a month before they decided my claim was not covered. My husband got it on his truck, too. He said, “I don't see why they gonna deny you when it’s in that little book right there that this is covered.”

I had a great experience with Endurance on my vehicle, but not so much on my wife's. In 2020, I had to get the water pump replaced. They brought an adjuster out. He looked at it and said it wasn't leaking, but it was. It had a pinhole in the pump. So, they refused to pay for it. I had to fix that. There was an issue with the time phases on the engine. I had to shell out quite a bit of money for that. There were a couple of incidents that I ended up having to pay. They wouldn't cover. My most recent claim was for a transmission issue that they covered. That was the only one they covered.

I got a warranty through Endurance but another company was fulfilling it. They sold me a policy that didn't cover anything that was important. Also, the company that was covering the warranty was really slow and took forever. I talked to Endurance and the rep switched me over to where Endurance themselves was doing the warranty and I've been a lot happier. Signing up was easy. My experience has been good so far.

Something happened with the engine. They ended up swapping it. Everything went good.

It's always a battle for Endurance to cover anything that is supposedly under the extended warranty that I got. I was very clear on what I wanted when I was searching and looking at different options to do the extended warranty for my car. I asked for a bumper-to-bumper coverage, like if they were from a dealership. Endurance told me, “Oh, yes, absolutely. This is bumper-to-bumper.” Endurance doesn't send you all the documentation at the time. They just send you a little bit. You get the contract after you signed and paid. But they have a lot of exclusions that I don't think are necessary and that basically should be covered.

I claimed an alternator, which was very expensive and Endurance covered it with a low deductible. The Endurance claims were extremely helpful and understanding. I was worried, but my worries were alleviated.

It seemed like the timeframe and everything was pretty decent on getting the work done. The coverage seemed pretty decent. But I thought it was gonna be a little more than what I thought. It could have been a little bit more informative too about what was going on.

I would appreciate it if they covered more but they didn't. They covered the engine mount but outside of that, they didn't cover anything else. So I'm thinking if I should even keep them or not. What they cover doesn't add up for how much I'm spending.

My experience with customer service was a love-hate thing. Some of the people were very easy to work with. But the first guy I talked to was rude and abrasive. I didn't like that. I questioned about something and it pissed him off. From the get-go it was like, "Yeah, we're gonna handle this claim." And then next thing I know, somebody comes up and says it's a commercial truck. I said, "No, it's not. In North Carolina, if you add weight to one, it puts a commercial tag on. That doesn't make it a commercial truck." That delayed the actual repair for eight days. I had to make a trip to the DMV and prove that commercial tags on one did not make it a commercial truck. That was ridiculous. It was 30 days from the time I took my vehicle 'til I got it back. I was just really not happy about that at all.

I haven't been sent paperwork. Also, Endurance took a payment out, but I didn’t know when they will take the payment out. Other than that, the rep was able to answer all my questions and help me in an efficient way. I told him what I wanted. But he said there was other stuff. I had a good experience.

Endurance denied two claims for stupidity reasons. It was for my transmission, and the conductor plate was leaking fluid into an electrical harness. It’s going to short out the harness and blow the transmission, and I'm looking at thousands of dollars repair instead of just doing the 450 the man wanted to charge to do that. And his thing was, “When it doesn't work anymore, call us and we’ll replace it.” So, why should I drive a car knowing that I got issues, and it's going to eventually break down somewhere and strand me on the side of the road? But their inspector said it was seepage, not leakage, which is the same thing.

Endurance is amazing. I like how they converse, their flexibility, how they handle the claims, and how reliable they are. I've dealt with other extended dealer warranty services in the past, but, by far, Endurance is one of the best. I had some issues with the suspension and they took care of it. I just had to take care of the deductible.

Customer service was fine.

I took out this insurance on my vehicle to help with any issues that may arise while under my ownership. I started having transmission issues which was covered under my plan. I had this plan for 4 months shy of 2 years. I filed a claim and was told to get a quote for a new transmission and received a runaround. Finally I was told that my vehicle was not worth the value of the cost for a transmission. I took out this insurance because my vehicle was a 2008, if it was too old for coverage I should have been told this before being allowed to take out coverage. I have requested my money back from making monthly payments and I am once again being told the check is coming or it's in the mail. It's been a month and no check yet. This company is fraudulent and is a rip off when it comes to taking care of your vehicle repairs. I would not recommend anyone taking out this insurance, they will fail you!

I was highly disappointed with the supposed coverages that Endurance specified on the agreement that they refused to honor due to some “technicality” in the wording of the coverage. I didn’t think that I would need a lawyer to scrutinize the warranty.

I had an extended warranty from Endurance for a little over a year on my 2012 GMC Acadia, until I sold the car. During that year I had 2 repair claims and several claims for maintenance - oil changes, windshield wiper, etc. Each time the claim was processed and paid without a hitch. As long as the service/repair was expressly covered in the contract, Endurance paid it. If I needed an extended warranty again on an older model used car, I would definitely consider Endurance. They always treated me well.

Account Specialist Shaneva **, took great car with addressing my circumstance and the service she provided is was top notch. A vehicle I ordered from a dealership kept experiencing delays and was ultimately not received. Requested to cancel policy due to circumstance and was told notarized paperwork would be required. Promptly after ending call, Ms. ** continued to look into the issue and shortly after called me back to let me know that paperwork would not be needed and that my account would be refunded for any payment made. This attention and care is seldom provided in today’s world and is the reason I will return to Endurance for future need.

Endurance has been able to take care of most things, but not everything 100%. The hard part is not knowing what they take care of and what they do. The process also took a little while. It took three days over the weekend then it ended up being six days. Once the claim adjuster came, we had to wait another day. I was without a car for so long. It worked out because my husband was gone, so I could take his car, but it was challenging. Trying to get something done could be quicker. The mechanic knew what was wrong, but they couldn't do anything until the steps with Endurance were done. Other than that, I was happy to be able to have saved some money on repairs that came up.

The customer service was pretty good as far as signing up. But as far as when I was doing my claim, I wasn't liking the service being done. Everything was all over the place, they didn't know what was going on. I was getting mixed information from different representatives and apparently, they had a lot of stuff in fine print. I decided to cancel Endurance because I had an issue with my cooling system in which the water pump went out. The fan belt burst because the water pump seized up. I got the car towed to my house, then I got it towed from my house to the dealership to get worked on.

Endurance has a low deductible and they usually cover for bumper-to-bumper. I had them when I had my Mercedes Benz and now, my BMW. The dealership usually deals with them. They contact Endurance and let them know the repairs, and they contact me and let me know that they approved the repair. I referred three people to them already.

My truck needed an alternator replaced. I called for a tow, and it came on a Sunday. Then, it went to the dealership. It took them a day to diagnose it. They told me they needed an alternator, and Endurance approved the claim. We had the part the next day. So, there wasn't a hassle with the claim process. So far, having Endurance is worth it. They do provide some maintenance benefits too, so it seems about average. I don't feel like I'm paying too much and too little. The only thing is, I wish they had more of somebody to talk to on a Sunday about claims like if I had something unexpected.

I signed up over the phone. And the rep told me what my car qualifies for as far as coverage goes. The package that she offered was the one that I went with that had the most coverage. I wanted the engine to be covered and different ancillary things. She said that for the year of my car, because it's a 2011, that was the max coverage that I could get. We did the deal with Endurance in half an hour. It was easy to sign up for the down payment. So, that was cool.

Vehicles always need something, and having Endurance, I have peace of mind that my vehicle will be taken care of. They took care of one of my repairs seamlessly, and I didn’t have to do anything. They took care of it with the dealership and the payment. I’ve been telling everybody about Endurance.