Endurance Warranty Reviews

My initial experience with this company was good. However do yourself a favor and avoid using them. When it comes to actually getting repairs done they will delay the repair as much as possible by constantly asking for more repairs or sending inspectors over and over. They did eventually cover the repair, but the bureaucracy delayed the repair by at least 4 weeks. I called when I initially took the truck to the shop and was told that they do cover rentals. They neglected to tell me that they max it out at $150 though. So they did cover the $6000 repair of my truck, but I had to pay $5000 for a rental while they constantly delayed.

I was upset ‘cause I had to restart this plan several times. I thought I was on the right plan initially, but I wasn't. I couldn't just switch or bump my plan up. I had to wait a whole 'nother 30 days. That part of Endurance is not fair. If you’re an existing member, you should be able to upgrade your plan. I was under the impression that I was covered, but all the time, I wasn't, and Endurance didn't do much for me. This experience hasn't been the best but Endurance helped me out. They replaced my water pump. Right now, my car’s still in the shop because we have to get in contact with Endurance before we can do some other things that need to be done.

I have had this coverage for one month and have had no need to use it. I did my homework and discovered that Endurance was rated top in the field of extended car warranties, I believe in going with the best!

I was promised an email with a copy of the policy. They said I had 30 days to decide whether to keep the policy or not. I am very disappointed if this is a indication of the level of service that I can expect. If I don't have the time to study the terms and conditions of the policy long before the 30 days I will have no choice to cancel what may be an excellent policy.

Good customer service. Quick response, they follow up to make sure everything have been completed correctly and they did what they promised to do in their contract, I definitely will recommend this company to my friends and family and that's what I've been doing.

I purchased the coverage over the phone with them and they were very good. I gave them all my information and it was done. They sent me the paperwork by email almost instantaneously and I just had to wait before it was usable. It was wonderful. The last claim I had was when the wheel bearing was going out. I took my truck to my local guy and there was something else that was wrong with it. He replaced that and he called me back and told me what it was gonna cost because there was something that Endurance wouldn't cover. I ended up paying the $100 deductible and the incidental thing. They immediately paid my guy and I was out of there within a day.

I had one car repaired and it was done very well all the way around. The process with Endurance was excellent and they have good service. Everything’s great.

Signing up with Endurance was easy and they had a good program. I had a maintenance issue and it needed to be addressed. The garage said it was something that was a necessary thing and Endurance covered it right away.

Endurance was supposed to be better at paying claims CarShield. Customer service was also reasonable. When I had a claim, that was pretty good because they had a lot of work they had to do and they did it. There was only one issue I had. The reason I brought the car in was there was an issue with the steering lock, which the car was intermittently not starting. That's not something I want to be just leaving alone and having to deal with. Endurance wouldn't cover that part because they couldn't get a code on it. But Mercedes was telling them that was the issue.

The only thing that was really upsetting was the claims process and how long it actually took for someone to assist me. When I brought my Jeep to the shop, I had to wait a whole week for someone to come out there. So, I had to be without a car and it was really inconvenient. The only thing I'm afraid of when I try to take my vehicle to a shop is that I have to sit there and wait when they could have just given me a rental car. They said, "We cannot give you a rental car until we know for sure that we can do this". I'm like, "This doesn't make sense. This is why I pay a warranty for".

There was a part broken in my vehicle's window and the window fell down into the door. The only problem was it was a hard day trying to get a hold of Endurance. But the techs finally did it and everything was approved. However, I brought my car in on Monday and it didn't get done 'til Friday because they had to order the part. The part was supposed to be on the shipment but when the shipment got there, there were two missing pieces and mine was the missing piece. But I was happy because I got my own rental car. Endurance said they'd pay for two days, but I only needed one day and I received the check from them right away. I was happy that Endurance worked.

I was given several options from the dealer and one of their representatives said that Endurance was one of the better companies. I signed up and everything has been positive so far. The plans seemed fair. I've had two or three claims and they've been fabulous. What Endurance said they were going to do, they did.

No dealers, shops, or anyone I've talked has ever heard of this brand. Jennifer the finance manager explained in order for me to get all these discounts (e.g.veteran, internet, etc. I had to take the deal today or it would all be lost. I couldn't have a quote and call back in a day or two. Jennifer the finance manager also stated that my deposit would be fully refundable after 30 days, I would get all that money back. NONE OF THAT IS TRUE!

Still in 30 day and 1000 mile waiting period so too early to tell much about this company. We do feel confident it will be what we expect. Time will tell. Looking for peace of mind knowing that if a major repair is needed this company will be there for us. Hopefully we will not get a major repair just looking for the peace of mind knowing if it does happen, this company will be there for us.

When I was signing up with Endurance, it was not the greatest but it was not the worst. They could be a little better. The first person I talked to told me one thing and the second person told me a different thing. I was getting information that weren't consistent. Also, I was not exceptionally happy when I filed a claim. Endurance did not cover things that should be covered. Once I got further into the paperwork and learned that they didn't cover all the things I thought they were going to cover, I didn't have any opportunity to complain anymore because it was right there in black and white. I should have read that.

The plan so far has been great. Whatever I've had to use it for to get fixed, they worked on it. They paid half of the bill. The recent one was on the Chevrolet and we did the front end hubs and the break pads. Right now, I'm satisfied with Endurance's policy. I'm planning on staying with them.

I purchased a Secure Plus bumper to bumper luxury vehicle. I requested the best full coverage bumper to bumper warranty never knowing what could happen. A rep prepared the contract for me which included towing, car rental, full power train /bumper to bumper. I was told this would cover everything for the life of the vehicle and the warranty was also transferable should I sell the car. Well, life happened 2 years later. My car broke down. The motor was dead. The service manager called Endurance with my quote to repair my car.

As an auto warranty insurance coverage, Endurance is adequate. It's fine compared to others and it’s not a fly-by-night outfit. I attempted to use the incentives but I did not follow the instructions. When you do those things, you have to coordinate it and then you apply it. But if you do it up front and then call afterwards, it doesn't work. An oil change is an oil change. Not that it requires training to be changed but if you do those ancillary things, you gotta get clearance beforehand from the service center to do that, which is a pain to do. Besides those ancillary things, there are also some freebies up front that you can use for other things. But it seems onerous or almost nonexistent in my neck of the woods.

I used Endurance recently and it was fine. There was a broken cable on my Porsche, and that was covered.

My 2014 E350 was making noises. There was an issue with the transmission. It was completely taken care of and it only cost me my co-pay. Then, I had an issue about a month later on my 2017 BMW X5 SUV. Compared to the transmission, it was rather minor and it was denied. I wasn’t happy because it was denied on verbiage only. Also, depending on the rep you get, some of them will jump through hoops and help you out and are very knowledgeable and others are, “I don’t care. Go ahead. Have a good day.” But other than that, having Endurance gives me peace of mind that any major expense will be covered.

Signing up was good and the plans they offered were okay. The warranty has a lot of coverage that I might be using in the future.

I have my business truck and Jeep with Endurance. Their claim process has been pretty good and my mechanic hasn't said anything.

The rep I spoke with was pretty knowledgeable about his job. He was very honest and equal. He let me think about it a couple of days and he wasn't pushy or aggressive. The only thing was I had to have service for the car twice and Endurance was taking too long to respond. When I call Endurance, it takes me 20 minutes or more to get an agent. Both times I dropped the car in the morning and the whole day went by for the repair. I had the car in the shop waiting for an answer for the claim to be approved. I wasted almost two days for a job done in 45 minutes. But other than that, when I talk to them, they're very nice and they're always clear with me on the phone.

I had a claim for the front and left control arms on my steering. When I would turn my steering wheel, it would make a howling noise. They were worn out and the bushings were gone on both sides. The process went fine and Endurance paid it with no issues. The place I took the car to said Endurance was the only place they dealt with that didn't give them any pushback. I feel more secure than if I had gone with other companies.

I signed up with Endurance in August last year and it was easy. I liked the coverage but there can be more added to it such as maintenance. Other than that, everything's great. I had a claim for a couple of things and I was happy that my car was repaired. Everything was covered.

I compare the services of Endurance with other entities and upon reading the reviews, I liked what I read. My rep was wonderful.

I got more with the Endurance covers than with the other companies I called. So far, I have filed a couple of claims with Endurance and some of them were good. They should put more coverage on their packages for the price they're charging. They didn't cover any of the stuff I needed to be repaired on a few of my claims so I still had to pay out of pocket. With my son's car, they didn't cover anything when he took his to the dealership.

I just became a member, so I don't have experience with a claim, as of yet. But they were very kind and gave me a very fair price. So far I've enjoyed my experience with them. I look forward to a long life of car repairs.

I liked Endurance and I had a better time with them. They seemed to pay all my claims that occurred during the time I had them. Most of the work was done through the repair staff and they handled everything.

I had a claim for some lights on my dashboard. The issue had something to do with some sensor and it was not the first time it happened. I was very upset because I thought I was gonna have to pay a lot of money. But I remembered that I am enrolled in this Endurance thing. Everything worked out fine. It was all Volkswagen that spoke with them. Everything took two days. It could have been done faster but the mechanic I was working with waited until the afternoon to call. Initially, I was thinking about canceling my Endurance warranty but when I was actually able to use it, I did not do that.

The rep explained certain things that were covered and she said I get a complimentary key fob, which I never got. I wonder if I'm still entitled to that. And a few other things. She was very thorough and she said that the package that I would get is a little better than the cheaper package. And they had a special going on. It turned out to be $94 a month, which I'm paying through MEPCO Company. As much information as she could give me over the phone is what she did and she was very thorough with what was presented to me.

I already have a vehicle with Endurance so I went with them when the warranty on my other car expired. The sign-up was fine and the coverage they had offered was good. I had to do some work on my other car before. I would take the car to the dealer. The dealer would process the claim and tell Endurance what the problem is. I just had to pay the deductible. With the warranty, I don't have any headaches or worries that I'm paying full price.

I have two cars with a lot of miles on my cars. I needed help in case the motor went out because they're expensive to fix. My first time with Endurance's customer service wasn’t that great and I wanted to cancel. But when I got ahold of somebody named Gladys, she was very helpful in telling me what was going on. She told me, “Just try this. You didn't read all the stuff that was there, stuff that was available to you.” She then said they’ll just call me. Endurance is not a bad company and I would recommend them.

The claims process is sometimes ridiculous. Certain labors and certain things were not approved and certain things were approved. Also, every time the establishment contacted Endurance to approve things, it was always a problem. Then, when I get on the phone with Endurance, the guy in the establishment was in front of me and I could have transferred the phone to him but Endurance's rep won't do it. He said the guy from the establishment has to call him. And it would be nice if once the establishment has sent them the invoice and they approve, they contact the client and discuss that with the client. It's a total mess every time. It would be a peace of mind if they could contact the client and say, "Hey, we're not approving this because of this or that." Other than that, whenever I file a claim, it was very accessible. Anything that was between me and Endurance was legit.

I purchased my Warranty Service Contract about 18 months ago. BIG MISTAKE. My Check Engine Light came on so I took my Truck to an Authorized Service Dealer. The problem with these Service Contracts is that they cut the corners so much that Customers of Endurance have to pay a lot more than the Deductible. Endurance was only paying a portion of my Fuel Pump...I was going to have to pay 500 Dollars NOT my 100 dollar deductible....BEWARE of this SCAM. I CANCELLED ENDURANCE after this problem...BEWARE.

My experience with Endurance was really bad. I was broke down on the expressway. I did what they told me to do. I called the people and they wouldn’t even answer their phones. It was a voicemail. Endurance called them back. It was going to voicemail as well, so they canceled it. They got someone else. The same identical thing happened. Then my friend called someone. I had to pay $150 to have my car towed to Broward. These people had the nerve to send me a $50 check. I'm very upset about that. I also used a tow service before. I was on I-95. I made that judgment call ‘cause I was in a very dangerous environment. When I called them, people didn't answer the phones at that time. A text thing came on. I was so nervous, and I didn't know how to do that. But they reimbursed me for that.

I had a hard time a couple of times I had a chance to use CarShield. At one point, they told me my coverage was canceled. The dealer recommended Endurance and said they have fewer issues with them than they do with CarShield. I signed up with Endurance and I understood everything they told me. Everything was done on the phone. It was fairly quick and easy. A plus for me was that it's a five-year contract but my payments only last three years. The last two years are technically free. We paid for it upfront. Endurance is light years away from CarShield

I love Endurance. I had my engine blown out in my car, and they took care of it. They also took care of the transmission. I just paid a couple of hundred dollars for each repair. The only thing was my car was waiting for the engine. It took four months for the repair. I was without a car for four months, but I'm really happy because they paid for it. I had to spend $4,000 on rental cars. The communication between the guy, the adjuster, Endurance, and my Chevrolet dealership wasn't really quick. I had a bad battery last week and I called Endurance for a tow. That was a three-hour wait for whoever they used there and the guy never showed up. I ended up calling Nationwide, who is my car insurance and they sent somebody over in 15 minutes but whoever they got processing their road service calls is deplorable.

Endurance's service is horrible. It didn't quite work out for me because what the sales representative had offered turned out to be a total lie. When I contacted them to give me a quote and signed up with them, it was like everything was covered from bumper to bumper. All I have to pay was the deductible. It turns out that I had to come out of pocket. Endurance goes by some sort of algorithm. Anyone knows that if you're taking a part out from a vehicle, it takes more than 0.7 hours to resolve that and no job on the vehicle will take 0.7 hours. Their algorithm changed twice during the course that I got from 0.7 to 0.8. It wasn't honest. The dishonesty is what I disagree with. I had to come out more out of my pocket to pay for something that should have been covered by the insurance.

Everything that the rep explained to me at the interview was correct and the process for making payments is easy. I have to make my payment every month on the 7th and Endurance takes it automatically out of my account. Everything thus far has been good. When I had to get the car repaired, the mechanic who worked on it told me when to bring it so I got it towed over there because my car ran hot and I couldn't drive it. He told me that if I got it there, he would look at it the same day. He did and once he determined what it was that afternoon, I got on the phone with Endurance and he spoke with them. He repaired my car within two days. I wasn't scheduled for an appointment because they were booked. But because it was just a water pump, he was able to get one in town rather quickly. Endurance paid him, and I went and got my car once it was done.

Everything has gone well so far. I just had to have my blower fan put in and they said they wouldn't pay for the labor for it but they sent the part. That's something that my mechanic was kind of pissed off about. He had to take out the drawer and he had to really break it down. It’s bad that he had to lose half a day trying to take everything out and put everything back in. But I've had no issues with Endurance.

I've only had to use Endurance one time and it was 50/50. I had some front-end noise going on and I took it to a shop, and they informed me that my CV axles were damaged. They found a leak on my rack and pinion, and when they turned all the work in to Endurance, they covered the CV axles, but they would not cover the rack and pinion. They found a way not to pay for it is what it was. It was from wear and tear. The mechanic shop said it was just over time, that part goes out, and Endurance didn't want to cover it. My mechanic read the contract that I have with them and he said it should be covered and went back and forth with the person he was dealing with. The one time I've used Endurance was not a very good experience. The deductible was only 100 bucks but I had to pay $1,300 out of pocket for what wasn't covered.

The Endurance reps were very good and professional in how they handled everything. They explained the coverage thoroughly and very clearly. One of the claims that we filed was when my car didn't run at its full power. All I had to do was pay my deductible. I'll be satisfied with their claims process as long as they continue to take care of business like that. If something comes up and they take care of business, I'll highly recommend them. If people asked me, I'd say yes to these people. They will help you. They'll give you the assurance and they take care of business.

When I spoke to the gentleman that I bought the policy from, he explained pretty much everything and got me taken care of. I was pleased with what I've heard. He mentioned that I have free oil changes. I have a 2014 BMW and also a 2016 Lincoln Navigator with them. When I had a claim, my repair service rep communicated with Endurance. Everything was done for me, so I didn't have to worry about a thing. It was taken care of. So I was very pleased.

I did not like CarShield so I switch over to Endurance. I used them when my air conditioner was coming on but it wasn't blowing out cold air. I took the car to the dealership and they looked at it. It was a hose. The car was in the dealership for about a week. Somebody from Endurance came out and looked at it. The communication with the warranty was okay. When I had CarShield and I tried to have something fixed, they wanted the parts delivered to the mechanic. The mechanic doesn't do that anymore. With Endurance, I didn’t have to fight with them about anything. I like the fact that I can take my car to any mechanic and they don't have a problem with fixing it. I want to keep this warranty.

Nervous. All I have received is a receipt for $230.00. On the website it says that Endurance is a Insurance co. I haven't received any thing about Auto coverage. How long does it take to mail me A pamphlet over what is covered.

The car needed repair and the shop submitted a claim to Endurance and they paid for it. So, I'm happy. But the key fob and those tires that they put in were money out of pocket. It should probably be another claim too as well. There's a lot of paperwork we have to fill out to submit those out-of-pocket claims.

I had two vehicles when I first started with Endurance. They were uncooperative with trying to get my Dodge Charger fixed, so I had to cancel that policy. Now I only have one policy, which is with my Dodge Journey. The issues that we've been having is basically going back and forth having to communicate with the service company and Endurance to get them to pay. There's no communication between their claims department and the inspector. In the last service that I had, an inspector had to come up to view my vehicle just to make a decision. All the services that I've gotten on my vehicle should have been taken care of. I sent a communication and invoices to the claims department for reimbursement. I haven't heard back from them in regards to that. It's a hit and miss. They offered us assistance but it hasn't been consistent.

My plan for my warranty that I paid for wasn't explained to me and not factual. They were telling me some things that weren't included inside my warranty and when I got the warranty and tried to get those things that were included, it didn't go. It was a lot of other things. So, it was a hassle before it was properly explained to me what my warranty actually includes and covers. In the claim that I had, there were some miscommunication with the mechanic and on some invoices, it put some things that I did not have done to my car. So, I'm in the process of getting that taken care of. I'm waiting for the mechanic shop boss to call me back and tell me why that mistake happened on my invoice.

Endurance is much better than the other warranty I had and the signup process was easy. We used the service when my motor went bad. In the beginning, it was a little stuttery. But the service department at the Subaru dealership helped and it went very easy from there.

Courteous whenever I had a question. I plan a cross country trip and the warranty makes me feel secure. My car has 150k miles and has been reliable so far. Hope I never need the Endurance warranty, but, I do feel better having it along for the ride. I hope it collects dust in my glove box for the duration.

After the first call I had with Endurance, I still had several questions. I did a little bit more research and then spoke with somebody again. Endurance's premium amount was a little bit lower. At that time, the coverage of the hybrid battery for one of the vehicles I had was a big thing for me. This warranty is extremely valuable. It's definitely helpful when you do have issues with your vehicle. I've been pretty satisfied and I would recommend Endurance.

The reps at Endurance explained everything and answered all my questions. They were very nice and cordial over the phone. It was very pleasurable dealing with them. It's not automated and I usually get to speak with someone. The coverage is in the process of being used now at the Chevrolet place and they haven't given me an estimate out of it. But it seemed like it was what I needed for the price.

These people lied every time I called to see why my claims were not covered. They said the DRIVE TRAIN control arm part was not covered and the AXLE bushing part was not covered. Endurance claims department personnel are rude. They told me the garage was A rated and charged too much. They changed the denial reason every time I called. They are LIARS LIARS LIARS. And they told me I am too stupid to buy anything in other words a dupe. So don’t be a dupe when buying extended warranty for your car that you care and don’t pay high premiums for rudeness, lies, and utter disappointment!! THEY WILL TELL YOU ALL DRIVE TRAIN PARTS AND ALL ACLE PARTS ARE COVERED - Not True - they are lying. They are duping you. I want my money back. DO NOT BUY ENDURANCE EXTENDED AUTO WARRANTY - they are bad.

They are rude, they gave me the run around, they didn't want to give me my refund. Totally unprofessional. I think you will make a good decision to use another warranty company. When in a crises they will add to the stress level and the end results will be to their advantage. You will be disappointed.

I'm very pleased with Endurance. I've used it recently, and we're just waiting for them to pay the bill so I can get my car back from Mercedes. Getting the warranty from Endurance was a wise thing to do and it's a good company. Their customer service is very competent.

The signup with Endurance was fine. I had to use their service once already and I was not too happy with the first portion of it. They denied my favorite mechanic that I always use and it aggravated him. They had me take my car to the nearest bigger city, which I live an hour away from, and I was not happy about that. They were able to approve that one. I don't understand. The website clearly states to go ahead and take your car to your favorite mechanic. Endurance could have done a lot better.

My car had an issue about a month after I was able to use Endurance and I had no issue using it. That was easy and I didn’t have to do anything. I just took the car to the dealer. Endurance is wonderful.

My recent claim with Endurance was pretty smooth. The engine mount needed to be replaced and they covered it. They worked with the dealer pretty efficiently. The overall process was good. Some of the items that I thought were covered were not and they didn't really go through some of the program, some of the details around what's covered and what's not. Other than that, they were good to deal with.

STAY AWAY!!!! I called Endurance earlier this week to get pricing information. I was doing research to compare extended warranty companies, plans, and costs. I first spoke with Kara who gave me all of the details for (and was really trying to push) their most expensive exclusionary plan. When I asked for pricing for their other less expensive plans, she put me on an extended hold (red flag: I should have hung up then) and then Chris got on the phone.

Endurance's customer service was good. I was offered free oil changes.

I took my Cadillac to the shop for a repair, and they said Endurance took care of it. I paid my $100 deductible, and that was it. It was easy. I’ve had three things with Endurance so far, and every one of them has been taken care of. Endurance is a great program. It’s a good company to invest in the warranty for your vehicle.

I purchased a policy with ENDURANCE for my 2008 Jeep Commander with about 164,000 and due to what I had heard about Car Shield and what prompted me to purchase the policy was I had just had a issue with my transmission and cost about $800 so I said I probably should get covered just in case going forward.

Endurance sucks and I'm not pleased with them. It’s difficult to speak to somebody when calling or when the dealership tried to call. They take a long time if it’s something that they don't want to cover. I'm paying my payments and I'm never been late. Last year, my engine had started to tick and I took it in. Endurance was going back and forth with the dealership on what they would cover. They ended up not wanting to replace the whole engine, which the dealership said was not the best idea. But they didn't want to cover it so the dealership did what Endurance would pay for. This year, I had a leak and it was an issue with that whole job that was done. I had to take my car back. I'm gonna sell this car so I can cancel my service with Endurance.

I tried to use Endurance one time and they didn't pay for anything but one small part that costs 39.99. At this point right here, the warranty is a waste of my money. I'll probably give it a month or two and see because I have an older car and stuff always happens. I'll cancel it if anything else goes wrong with my car and they're unable to help me in any way. If I'm putting out money monthly when my car is not broken and when it gets broken, I have to pay all this money to fix it, it makes no sense to me. What is the point of the policy?

When it came time to file a claim, I was denied. They did not honor my contract whatsoever. Also, trying to cancel my contract was a nightmare. Absolute horrible customer service. I regret ever dealing with them. Buyer beware, it is not worth it.

The radio stopped working so we brought the car into the dealership. They said the antenna had to be replaced so the dealership called Endurance and got it squared away. It was pretty seamless. The dealership had to order the part and it took a day or two to get it in. But when we brought the car, they did the job that day. The whole process was pretty quick.

Based on the information I got from Endurance, I ended up canceling my Carshield warranty, getting a refund on that, and going with Endurance. Purchasing with Endurance was a simple process. I called, got a quote, and they helped me get a better rate. I have two addresses. It’s a Florida address and a North Carolina address. They recommended that I use the North Carolina address to be able to save even more money. I was able to do that. They were straightforward with the information and answered the questions that I had. They provided me a sample copy of the contract prior to enrolling so that I was able to review it.

We all know that the Warranty are somewhat negotiable. I asked them to give me their best price. After all was said and done it was over $1,000 more for the contract than other warranty places with the same coverage. AND I am still FIGHTING FOR MY REFUND WHICH THEY HAVE ONLY RETURNED $20 of $279. Steer clear….

I was very happy I got Endurance. It costs me $3,000 and I certainly haven't used that much yet for claims. My AC broke and Endurance covered everything except the $100 deductible. That was fair and I saved $300. I was happy with that.

I paid my warranty service in lump sum upfront and that was about as easy as it could be for me. I'm pretty satisfied with what I've gotten. Everything's good.

I was thinking I got the best extended auto warranty. Boy I was wrong. It does not cover all items. In my case my wheel bearing (also known as hub bearing) was not a covered item along with the wheel speed sensor. This repair came to a cost of almost $600.00.

While I was at the dealer, I was told that Endurance needed to speak with me in regard to my claim. Trying to get a hold of customer service was frustrating and impossible. I had an issue with them and over the span of 10 to 12 days, I could not get ahold of anybody. I was on hold for an average of 45 to 50 minutes. They asked me if I wanted to leave my number for a callback. I did that and I never got a callback from them. The only way I got any satisfaction was to file a complaint with the Better Business Bureau. They got right back to me and I got a private consultant again who gave me direct lines so that I could speak to him.

I liked the sales pitch of the person I spoke to at Endurance. I have since used the warranty and found out that what they say and what they do are two different things. The rep told me that with the year and the miles on my car, I qualified for the second from the highest level warranty. It covers almost everything. Also, I got something extra that I didn't realize was like buying extra for free oil change and maintenance on it.

Just contacted Endurance Warranty for a Key Fob replacement. I had the policy for over 2 years and never used it for any repairs on my vehicle. A 2019 GMC Sierra SLT 4X4. They reminded me that this portion of Elite Plan was for only one year, However I am suppose to have the Elite Plan, but after a year it is not valid. I have paid over $1,072 thus far and never had to use this plan for anything and they denied the purchase of a key fob replacement. Never received an email informing me the one year was up. They informed me of the one year and told me it was in the narrative. The key fob was priced at $165 plus the cost of programing the fob. This is an unfair practice and consumers should be protected against this type of business.

Price-wise and benefit-wise, Endurance seemed like the best option. The reps told me how to set it up. I could do an initial monthly payment. If anything happened to parts of the car, it would be a $100 charge. Everything was covered and everything that they explained seemed good. The first time I used the warranty, the transmission went bad. I took the car in and the shop looked at it. They fixed it right away and it cost me $100, which was fine.

The car was in the shop for a while because Endurance told me they had to have a representative come by and take a look at it before they could begin to work on it. But it was already close to two weeks that I didn't have a vehicle. Someone was supposed to call me back about a rental but I never got a call. So I rented a car because I have two grandkids who live with me. But I was happy to get the car back.

I haven't needed to use the service yet hopefully they will be as advertised. I. Want to feel that it will be what I believe it is. A feeling of security and safety in case I need the service. I'm a disabled Vietnam era Veteran so I need some tranquility.

The rep was very respectful. He put me in a good plan that I could afford every month, and I was pleased with that. I pay it on time and it was good. The only thing I had the problem with, I had to come out of pocket and pay for the rental car when the dealership kept my car. Endurance covered the days, but my warranty doesn't cover what they offered. It covers $40 and the rental car was 50, and I had to pay 100-something out of my pocket. Other than that, when I call for Endurance, they were right there for me. I would tell others to go for it. I'm gonna give them Endurance's number and have them call them.

The rep who helped me during the purchase was very accommodating. She went on about the benefits. The only thing was on our trip up to North Carolina from Florida, the wheels started to vibrate a little bit. I took it to a dealership and had them balance the wheels. Then, I read through the contract and when it comes to the wheels, it covers everything but the balance. I was not too happy about that. But we’ll see how it goes. I’m more concerned with the major stuff on the truck.

I happened to give Endurance a call and they worked out pretty well. Customer service was very good. When I did a claim, it was relatively easy. I took my car to Ford and they said they would take care of the Endurance part of things, which they did. Endurance said I was covered.

I recently purchased an Endurance “policy” for my car that was less than 50 miles from turning 175K odometer miles. The Endurance sales rep was very amiable & knowledgeable, but as it got closer to the 30 days waiting period before Endurance contract activation I had some reservations so I called to cancel the contract & get a refund. The customer service representative was very congenial, super-knowledgeable & helpful. He answered all my questions & pointed out a number of things I had not considered. He was more than willing to cancel the contract, however, without any pressure, & with an even better understanding of the advantages under the contract after speaking with him, I decided not to cancel. Very satisfied.

I called Endurance and set up the app, and it made everything easy. I filed one claim, and it got approved and help me fix my car. The dealership did it and they said it went smoothly.

I found the plan that was best for me with Endurance. All the interactions that I've had with them have been positive. I've had a couple of things serviced through them. I had a starter replaced recently and that's probably the most that I've used my warranty. So far, the service has been good and I just paid my $100 deductible. I can get towing with my warranty too. I am a satisfied customer. The only drawback to it is the cost was high. I have a Mercedes Benz and that's probably a reason for it.

It was easy to sign up with Endurance. We went online to get the policy. We got the best one that we felt will fit us. We're happy with the option. But we had problems with a claim the last time. The motor and the oil pump went bad on the vehicle while we were driving. We took it to the dealership and they were trying to tell us that it was our fault because we didn't get the oil change. We provided them the papers showing that we did the oil change four times since we had it. But they declined to do the oil pump. Then they told us to have the motor brought down. So we had to end up getting a lawyer for them to fix the motor and they fixed it.

I always do a price comparison and Endurance came out number one even beating the car dealership. The quote included an additional incentive for being a first time customer. I am so pleased and thankful that I found an affordable extended auto policy.

I got the 4,500.00 warranty, waited the 1,000 miles and 3 months, nothing wrong and no codes. Car died and didn't start. Took car to mechanic and found fuel pump problem. Contacted Endurance and they will not fix or repair problem. Endurance specifically told me that they cover fuel pumps or naturally, I would have never bought any policy that will not cover fuel pumps for a boat or car!

Endurance had no hesitation covering a water pump that went bad shortly after I began the policy, which helped out a lot because it was a breakdown and I was without transportation for a couple of days. But it did not cover a rental car. So, I had to suck that up myself and I had to pay for a serpentine belt replacement which was not covered somehow. That was considered normal wear and tear. But it was caused by the water pump going bad. I should probably find out more information about what's involved with getting a higher level of coverage because that was gonna break down now.

I would highly recommend Endurance. The rep was very friendly, precise and professional. The first claim that I ever claimed did not go good because Endurance had to send out an inspector. It was not the company's fault though. I took it back to the Cadillac dealer and it was a big cost. So, I was a little frustrated with both parties. But when I called Endurance, one of the ladies there waived my payment for the month. So, that well and makes up for any inconvenience that I had. The second time around, everything went very well as well as with the most recent claim I had.

I liked the customer service of Endurance and the actual coverage that it had. Our coverage was all properly explained. I took the car for a check-up and there were a couple of things that were wrong with it. Endurance offered to repair and take care of them. The only thing that I disliked was the fact that the place where I took the car to said that the coverage that they were getting shorted them money. Their rates were probably just out of whack. In the end, I wound up paying for it. Overall, I was satisfied with Endurance. Do their own research and call them.

Bad business practice. We have spent over $2200 to Endurance to cover our two cars over the last 6 month. In February we submitted a claim and not only did Endurance not cover it, we had to pay over $800 out of our own pocket to fix our car. I have requested cancellation and refund numerous times by phone, fax, email even completing their forms having it notarized and still no refund. That was over 30 days ago after they promised a refund in 3-5 business days. These people are crooks. I hate I ever heard of them.

The coverage for the vehicle that Endurance offered was excellent and it was great signing up with them. When I had an AC repair and I wanted to have something done with my brakes or my axle, the claims process was quick and everything was covered.

Endurance had more to offer than other ones that I've called about. Customer service was good too and the service package is pretty good. The reps were very professional and explained everything to me. I get two oil changes every year and get two tires if I need them. I told a couple of my friends about Endurance.

Endurance did good. I took my car to the dealership, and the dealership did their job. Endurance did what they said they would.

Endurance was very responsive to all of my questions regarding their policies. I was not impressed with how the other competitors answered my question and this is why it made it easy for me to select Endurance from the other competitors.

I have a 2016 Ford Focus, I bought the extended warranty through Ford. but Endurance sent a letter about raising the price of the warranty so I called and first they put me through to a "specialist" he kept trying to get my credit card or bank account info and said I had to pay an Additional $270 for a warranty I had already paid for. I asked to speak to a Supervisor and he Refused he kept asking for my info over and over even though I continually asked for a supervisor he kept refusing, and I was getting angrier with him, I finally hung up on him and called again and talked to someone else I told her that my warranty was through Ford, she checked and said I didn't have an account with Endurance which I already knew.

I had a chat with a representative from endurance, I liked what I heard and I agreed to sign up with them. They told me what it would cost, what it would cover and how long I would have to wait for my coverage to start.

I have Endurance on two of my vehicles. When my truck went in a month and a half ago, I dropped it off at the dealership. They found out what was wrong, and I tried to start a claim with that. And at that time, the guy came out, said he wanted to send an inspector out. I get Endurance wants to send inspectors out. But while the inspector is trying to go out, I don't have a vehicle and I can't get a rental car without an approved claim. So, I'm out without my truck, without a rental vehicle, while Endurance sends an inspector out. That's okay if it would be two days. But this went on for almost eight days. They got an inspector out. After that, the inspector said he wanted to further tear it out. 10 days after that, I finally got an approval for that. So, I'm out without a rental car for almost half of a month.

I've had a couple issues come up and Endurance has been great and covered it. But when I signed up with them, the rep didn't tell me that the additions that I could have got at the time were so inexpensive. I didn't realize it so now I have less coverage. So, I'm a little disappointed about that. To upgrade, they have to cancel the policy and rewrite a new one and then, I have to pay the new current fee. It's ridiculous. I've already prepaid for the policy, so there's no point. I'll keep what I have until it expires. Endurance should be more forthcoming when a new person is signing up and the car qualifies for all the additional add-ons. They should probably explain what's available from the get-go and not make the customer find out a year later and then say sorry that they didn't tell me.

The representative was very fast-talking and tried to pigeonhole me based on a discount that I was told was very time-limited. This so-called discount could not work at all with individuals on a fixed income. The gentleman from Endurance was very pushy and only seemed interested in making the sale. The cost figures could not work with my current financial situation. The Endurance representative was thinking he was doing me a favor with his discount. If you are still working full time or have excess wealth this price I was given would probably work but not with people on a fixed income.

As far as the sale part of it, the girl was very good in everything. But when the deal was done, she was out of the loop and I fell into another department. That was okay, but it was, "Okay, my sale is done. I'm out. Now deal with those guys." And I dealt with another layer. It's three layers and the third layer was not that great. Also, the claim response was a week delay as far as approving. It was a failed transmission. I was out a car for a week, and it ended up to be a month.

In December, my car developed this leak and Endurance said they weren't paying for it. So, that was a rip-off. They had me going from one person to the other. I asked for a supervisor but I could never seem to get a proper supervisor to talk to about it. I sent a letter on December 2nd saying that my claim for oil leaks were denied because they are assuming that these leaks were due to pre-existing conditions. My car is serviced on a regular basis by a BMW Vista dealership since it was purchased. So, it was last serviced 8/2021, and at that time, a thorough inspection was completed. I sent a copy of invoice attachments confirming Vista BMW's vehicle inspection. The report shows no indication of any leaks, which means that the leak recently started. I assume that leak started between August 20th and October 16th when my waiting period expired.

Endurance Auto Warranty gave me a good deal. Signing up was easy and the rep who signed me up was very courteous. The plan is okay. But sometimes, what Endurance said doesn't cover certain things. Like my oil pan start leaking now and they said it's not covered. I don't understand why. The coverage needs to be improved a bit.

Endurance did a bit more coverage than CarShield. There was more stuff that was covered. The AC system was done on both of my cars and both of them were covered. So far, the service has been good.

I took my car to BMW, they called Endurance Auto Warranty and BMW fixed the car. It was a couple of $1,000. I paid the 500 deductible and that was it. I paid it directly to BMW and there were no issues. It was everything like it should have been. It was very easy. The reps were very helpful. I'm very pleased. I would highly recommend Endurance. Everything that they told me they would cover, they covered.

I've only used Endurance Auto Warranty one time and I had to pay $1,000, which I thought my deductible was 100 and I had to pay 1,000. It was something with the radiator and something else. But they didn't cover some of it and it cost me $1,000. But I'm still making my payments. I have a couple of things wrong now with my car, but I can't afford $1,000 each time I go. So, I haven’t used the warranty again.

I was told I was purchasing full coverage for My car, then put my car in the shop, the dealer calls me and tell me that they said they were not paying for nothing, brakes or coolant system. When talking to Endurance rep these were their selling points. I am Totally disgusted with endurance, A big waste of time and money not even worth one star. Please stay away from endurance. The company is some trash.

Our experience with the rep that signed us up with Endurance was the only poor part of our experience. They were not very upfront about how everything went such as if you put in a claim, if you want to pay the policy all in full, and that if you decide to cancel it, they come back and charge you for all the repairs that you have done. They really didn't explain the pros and cons. I asked all the questions because I read the contract. I alos read all about the free oil change because no representative told me what was in the contract. I did an electronic contract. It was by request first before I signed up.

So far, Endurance's service has been good. Every time I needed my car fixed, they did it. The rep I spoke with over the phone was also great.

The rep explained everything to me. She was very kind. I brought my car to the dealership and they found out what was wrong, contacted Endurance and Endurance paid whatever they covered, and I paid the remainder. My car's struts were leaking and the dealership replaced them.

We had a good experience with the rep from Endurance. We needed it at one time and we used it, and we are happy to have the insurance. When I need it, I use it, and I like it. We had some issue on the BMW and they fixed it. They covered well. But when something happened to the battery, they did not cover it. It was an emergency and I mentioned it. They have to help us if it is.

It was easy to sign up and the process of using Endurance has been easy as well. I get free oil changes and also, there's a benefit of going into the dealership and just giving them the information and then being able to reach out to Endurance to get the approval for my vehicle to be repaired.

I got the package online. The guy said that it was supposed to be the best plan. He told me that it covers x, y, z. But when it came down to it, when I actually needed something, I was told no. Don't do it. Because Endurance will tell you one thing, but when it comes down to it, it's gonna be different.

Endurance was professional and has excellent service, so far. I gave the technician the information, who took care of everything.

The rep that I talked to was super nice, professional, and informative. Whatever he said he was gonna email me, he emailed me, and then he followed up. He did a good job. But when I put in a claim, the dealership told me it was denied. I don't even know why I was denied. I was expecting to get an email or a call with some explanation. But I haven't heard from Endurance. I'm a little disappointed that I didn't get anything.

In the initial stages, there was a bit of difficulty. There were issues that I saw that were covered on my warranty, but when I went to the dealership, the adjuster would come out and say it was not covered. But then that got rectified. Over the last year, I've had a fairly good experience.

Endurance's reps were good and helpful. Also, Endurance had good coverage. And it covered some maintenance stuff. Every time that I take my car to get service for regular services, Endurance covered part of it, which is awesome. They cover a lot of the original warranty that didn't transfer since I was the second owner. Having them is a peace of mind.

I had repair done for the belt tensioner from the engine. I gave the dealer Endurance's phone number and they submitted the claim. The warranty is pretty good. I just pay the $100 deductible and they cover everything.

The reps answered whatever questions. They explained it as best as what they knew about the company. They did their job. I used the warranty one time and everything went well with that. I took my car in because my gas cap light came on. I told the mechanic I had a policy through Endurance and I had a card that was given to me. So, I just gave them the card, they did the call and I didn't have to call anybody. Everything was taken care of. Everything has been great since I got the warranty.

Endurance doesn't have a third-party company doing the underwriting and it makes a big difference. Also, they did what they said they were going to do when I had a claim. I had a wheel bearing repair done. I paid my $100 deductible. They found that I had upper and lower control arm bushings that needed to be replaced. They replaced all of that and I had a $100 kickback.

Endurance was very easy to deal with. I lost the email that had all the policies. All I had to do was do a quick call and the rep sent it over through email. I didn’t have to wait like in a queue while someone was dealing with other customers. So, it was very fast and streamlined. I've had to use the extended warranty one time and it was user-friendly. It was a oil change and I had to replace a belt. I told the mechanic I had the extended warranty with Endurance. I handed him the information, he called Endurance and did it that way. He told me that Endurance covered X amount of dollars, and I would have to come out of pocket a couple of bucks myself. Everything was squared away.

I've always been pleased with Endurance until yesterday. I took the car in for new spark plugs and new wires and an engine air filter, which was due time maintenance-wise. When the dealership got underneath the car, they found that there was a strut that supports the engine and a mount to the front of it. They called Endurance and they said it was refused. So I had to pay it myself, but I was kind of disappointed because Endurance has such an all-encompassing package right down to brake pads and rotors. There are very few people that even touch that. I'm disappointed in this particular case. But a while back, I did a claim for my automatic transmission and that bill was about $3,200 on Endurance's part. I had Endurance on an '02 Buick, then I had it on an '05 Buick, and now I've got this '08. They’ve all been good. They call and give an okay right away.

I needed a replacement key. Initially, the car garage where I take my keys was not sure if it was covered so Endurance told me I have to pay out of pocket. But as soon as I called, they issued immediate credit to the garage. So it was covered and a few other repairs. The garage was paid within 48 hours. So it was really quick. Endurance was on point and really great.

I had a claim for a windshield washer motor and I took the car into the dealership, gave them my card and told them what my problem was. They called me the next day, saying it was fixed and ready to go. I’m 100% satisfied so far with Endurance. If you need a policy, they're the one to go with. We used them one time last year and it was perfect. So, everything's going great. Hopefully, I never have to use them. But they’re there if we need them.

The only problem that I have with Endurance is that they don't cover everything that I needed for the coverage to do, or the expenses don't cover as much. There's a price limit. I took the car to the shop and Endurance said they don't cover some of the parts, but it's under the rules that they would cover some of the parts. But when they do cover, there's a $25 limit. I have to pay the difference on that. But everything else so far is good. They did everything on their part. Every time I need a repair, I send the work order in and it gets approved. It's easy peasy.

I had my car worked on one time and Endurance took care of me. They were very sweet about it. They paid to get my sensors on my car fixed. Something about the transmission was cutting down and I could not use my cruise. I called and asked them if they covered it. They said I was a preferred customer so they covered all of it, except I had to pay my deductible. I'm paying more, but at least my mechanic did not have any problem getting their money from Endurance. I'm very satisfied with them.

When I purchased this warranty I was told it was a “bumper to bumper” warranty. I took the guy at his word. Just had an issue to the tune of $1500 with the Def Exhaust system on my truck. Come to find out there is a list of EXCLUSIONS that is a page and a half long - and guess what - the entire exhaust system is excluded along with a host of other things. BUYER BEWARE and READ THE ENTIRE CONTRACT - DO NOT TAKE THEM AT THEIR WORD!!!

Just wanted to say since I am a new customer I don't have much experience with filing a claim or anything, but the whole process over the phone of getting my account set up and all was very painless. I would highly recommend this company for extended car warranties.

Endurance is a good company and it has stood by me. I filed one claim and it went okay. They have good people to work with you on any situation that you may have. But I thought they were much better. The only thing I don't like about it is I have to have a deposit of $100 before I can even get something done. That’s the part that I didn't have before. That makes me want to pull it back. I had another company where I didn't have to do that and it does the same thing.

The guy that I spoke with broke the coverage down 110%. He was a very good representative of the company. He was very professional and if I had any questions, he gave me his extension number. The thing about buying anything over the phone for people like myself is if I'm giving you information over the phone and I'm not able to see it in person, it makes a little harder. But he made me feel very comfortable. It was very easy process. They allowed me to choose any dealership or repair shop of my choice. I selected a repair shop near my home and they were able to process the claim. Endurance has been a lifesaver. I speak very highly of them and I've told a multitude of people about them.

The application process was pretty easy. Every representative was really, really helpful. They explained a lot. The representative let me know that there were even more benefits to getting the warranty with Endurance. There were extended benefits. I had one issue where I was told by the dealership that certain things were not covered that I thought were in the policy. They told me that Endurance was refusing to cover it. But then I called Endurance and they cleared it up that it was definitely covered.

Endurance Auto Warranty covered one thing for me. The auto shop dealt with them. It was fine. But it needs to be made more clear what is and what is not covered, rather than it being buried in pages and pages crap. So far, it has cost me more to have the warranty than it has for the repairs that they have covered. Also, they didn't cover the suspension, which was $4,500. I have a premium car. So for me, Endurance didn't cover what I thought it would. Which is no fault of theirs. I've got a Mercedes that has air suspension. They didn't cover anything on that.

When I spoke to the salesperson, he provided me with a lot of good information and good pricing. So far, I had two claims and they've been processed properly and with no issues. The good thing with the warranty is that I can take the car to a good dealer or mechanic that I can feel comfortable with that they will do the right job, and so far, it worked out fine.

The rear end of the car made a funny noise. This was a year after I signed up. I took it to the dealership. They diagnosed it and said it would cost $5,000. But they worked with me and said that they would call the representative. The representative from Endurance came and reviewed the claim. He diagnosed the problem to be a different problem that would cost less, which is fine. And they went ahead and fixed it. It worked fine after that. I’ve had a good experience. Endurance was very helpful.

Purchasing the warranty was straightforward and easy to understand. It was fairly easy to claim. I just call in the claim and the authorized shop that you go to follows up in getting in contact with Endurance. But sometimes it depends on the service as needed. Endurance has to send an inspector out, but then sometimes they don't.

Just wanted to get a quote from Endurance as my mfg warranty will expire soon. Customer service rep called I told her I was only wanting a quick quote. After she gave me the price, I said very good, she hung up without so much as a thank you, have a nice day, ** or anything. Worst customer ever, won't be doing business with them.

Endurance emailed me a packet after I was signed up. They said, “This is what's covered,” as far as the basic stuff. But they don't get into a lot of detail what is not covered. Also, I don't like that when I had to get my warranty work done, I had to get some of my seats repaired, and they asked the service advisor if I took my seats out of my SUV. I said, “Wxcuse me, excuse my language, but why would I take my seats out of my SUV?” And I don't like they said, “We got to see. Was this done?” Why would I damage something and they will get it fixed? My services on my Ford vehicle were when I had Ford's warranty service. There were no questions asked.

They will find a reason not to cover any repairs. Customer service is a joke! They will talk to you like you are an idiot. When you get to talk to a supervisor, they will not allow you to get 2 words in; they will just tell you that your repairs are not cover because it is due to “wearing out over time”. They are rude, disrespectful and do not follow through with commitments. I would not recommend doing business with this company at all.

I bought the policy with Endurance about a year ago at Christmas, and I had a couple of small problems. The car broke down at a restaurant and there is a repair shop around the corner from the restaurant. They looked at it and they said that it was my thermostat. So, they replaced the thermostat. At that time, the repair guy said, “Oh, you got a fan motor that isn’t running.” So, he replaced the fan motor. It seemed it had taken care of the problem except about a month after that, it quit and my wife’s gone to work. Somebody looked at it and he said, “You need a new engine.” We had it hauled to the Ford garage, which was the closest one to where we were at. They looked at it and they said, “Yes, it needs an engine.”

I had a problem with my car and everything went real smooth. I called the Cadillac place and they told me that Endurance came out and did an inspection and that it would be approved in a couple of days. I called Endurance and the rep told me that I should be hearing something from them in a day or two. True enough, they contacted the Cadillac place. Then Cadillac contacted me and said everything went through. Endurance didn't hesitate or drag their feet. I was very pleased about it. Go to Endurance because they are the best in the house.

Too expensive for seniors on fixed income. Most people who drive older cars are seniors. Middle aged people with jobs can buy newer cars with warranties. Too expensive. Do I pay for medicine or pay for car warranty. Right now everyone is fighting to survive in this economy. Carshield was cheaper but Endurance happened to be in my area. What can your company do about this?

Endurance has been good. They’re reasonable and gave more coverage than anybody else. They gave us a lot of tips, oil changes, and a lot of extra stuff, which is cool.

Endurance is a good company. We had an oil change recently and Endurance handled it fine. It’s just getting with the company, and them waiting on the approval to go ahead and how much they will cover on it.

I used my Endurance contract for the first time this week and they knocked it out of the park! I have a 2015 Mercedes SL400 and had a covered repair done at the local Mercedes dealer. One of the hydraulic lines that operate the trunk lift has ruptured. The repair required 6 hours of labor, so you can guess what it would have cost out of pocket. Endurance fully covered the repair (minus my $100 deductible) with no problem. My service advisor said they were great to work with, covered the repairs, and were responsive when called. She said they were much better than some other companies they have had to work with. So happy I went with Endurance and am recommending them to others.

Endurance came up to one of the best ones so I got it. The rep told me everything they were going to cover. overall, I've had some bad experiences with them. The first time I used it was about a year ago and it was up north. My car broke down and I wanted to fix it. Those people wouldn't call on the Endurance. They said they would give me the receipt and that Endurance would pay me if I send the receipt in. I did that and they refused to pay. That cost me $1,800.

Endurance has been great. We did a claim when the car wouldn't start, and it was only a $100 deductible and they covered the rest. It was awesome. One benefit of having the warranty is them being there when the repair is needed. It's good to have that peace of mind.

Endurance had good plans and I went with them. The only issue I have with Endurance is that they weren’t very upfront about the whole thing. I did a claim through them and I was paying on time. The problem I had was the amount of coverage that they did on my car ran out in December. It met the maximum amount they're gonna put out for my car but they never told me anything. They just allowed me to keep paying on a policy that wasn't going to fix my car if I had any problems. The only reason I knew of that is I had to have a CV joint taken care of. I made sure that was covered but they came back and said, “No, you met your maximum already. So, we can't cover it.” Who would want to pay a policy that you’re not covering anybody on?

The plan options were good. The first time I used the warranty, it was a good-sized repair. Endurance was very nice. They helped the dealership quickly and took care of it. Recently, I had an oil change on my Kia Optima. The cost of the warranty is kind of high but it's that or being in a lot of trouble if I lose my car. I've been very pleased with Endurance. Both times, I needed it. And both times, I didn't have to come up with beaucoup money.

I got denied on my 1st warranty claim on semantics and wording on a fuel pump for my automobile. Now I have to wait for a pro-rated check to retrieve a portion of my money back. Some companies are good. ENDURANCE in my opinion is a manipulating, high pressure SCAM company. Buyer beware! Now dig deep and check their unhappy customers. Any way to deny a claim they will find and continue to do so. Disappointed from bottom to top, beware.

Signing up with Endurance was a pretty positive experience and it seemed like a very promising warranty program. I had a few claims around Christmas time and I was surprised when they denied certain things that I thought were included, but turned out weren't included. For instance, my car has a turbo charger and the coverage that I bought included that. But they don't cover the most common causes of turbo charger failure. So they try to hide behind a lot of nitpicky. Where it looks like it's covered on page 12. But then you read further to page 22 and it says it’s not covered.

I had a pretty good experience with the reps. But I had one bad experience with a dude there. I took my car somewhere and they diagnosed that something was leaking when to my knowledge, their wasn't. So I called them and said, "Why did you guys deny it? It was all right." And this dude was just unprofessional. He ended up hanging up on me. I wasn't really happy about that. But after that, I got to somebody who took care of things for me.

They make it sound so good until you need to use it. Then they have a million reasons why they are not going to cover your claim and you spend a ton of time on the phone with them trying to get everything resolved and then they come up with more reasons why they will not cover your claim.

Is valuable to have for when need it. I did let go for reason of high cost of gas which sky rocketed unprecedentedly leaving many people stranded and non able to get to work and back. Everything else went sky-high in top of the pandemic. Crazy high with government unable to rescue its citizens from such abusive commerce practices. So, like many other good things in life I had to cancel membership and let it go too. Not my preferred move but not much options. Like I saying, everything is going belly up these days. We are not all in this together. That's obvious but; what else we can do? I'll do recommend Endurance to everyone in town, no doubt!

Conversation on phone with agent, was very informal. He understood what I was looking for. Informed me what is all covered in the policy, and worked with me about the time frame I wanted to start it. We set up a date to get it started.

We went to get an oil change. They found out that something was wrong with the compressor and they changed the part. The claim was easy. Endurance took care of everything for us. I'm happy with them and I would recommend them. Some of the people that answer the phone calls are not as nice but the person that took care of me was very nice and helpful. I had to call during my break, and the time waiting period was long, until I had somebody to tell me that they were doing business in Central Time. We're Eastern and they told me I could call after 5:00 my time. The times were a little bit hectic for me because I’m at work 8:00 to 5:00. It took me two weeks to get somebody on the phone and it was not until one person that told me, “We close at 6:00, your time.” I didn’t know that.

Endurance has 2.2 million people that pay them about $109 a month, so they have $238 million a month, times 12, which is $2.7 billion. They make more money than the auto manufacturers in the United States combined and actually pay the claims. Even if they paid 500 million in claims, they have the pockets enough to pay the claims, which is important to me. I find them to be a good company. They're very personable. They even have a little grace period on your warranty if you're late a couple of days on the payment. I did a small claim with them and they paid Pep Boys. The process was straightforward. They're good for the larger ticket items, too. They'll do transmission, every lubricated part. They do the air conditioning, the electrical systems, and the motors in the windows. They cover a lot of things. They're a reputable company and cost effective.

The first time I used Endurance when I had issues with my car, it was very annoying because it took too long to get paid. I had to have a rental car for more than a week, and they only paid for five days. I couldn't get some of the issues fixed at the time because they didn't cover them. So I had to put money for myself. I'm still waiting for the car to get fixed. I wasn't happy at all. That's why I cancelled my policy with Endurance and I haven't paid them because I don't want it anymore. Because when I was sold the product, I was sold one thing, and the service wasn't there the way it was sold to me.

It wasn't necessarily the best deal, but I liked the combination of price, how Endurance spread out the terms, and what I got out of it. I purchased a warranty through Endurance and canceled it for one car, then I purchased it for a second car. I canceled the first one because they misrepresented the warranty. They sold me a warranty verbally and certain examples for what I expected to get, but when I went and signed everything, they changed it. They didn't give me what they had offered me. I didn't catch it myself. So, when I went to go in for service, I found out nothing was covered. So, I canceled it because it didn't cover what I wanted it to cover. But I still went back to them only because of the pricing and what they got. I knew if it was covered, I had confidence they would pay. So, I had a good experience and a bad experience.

The last repair that I had with Endurance was extremely aggravating. There was something with a part they were disputing that was inside the oil versus outside the oil, and it was inside the oil. So it took taking the truck apart and Endurance denied it. Then, they went back through and explained stuff. They said that they would send out a technician. That was three days later. My truck was all apart so they couldn’t do anything. I couldn’t pick it up. They denied it and went back to it again, and continued to redescribe and send the pictures. It was about two weeks by the time they got it finally approved and through.

I was happy with the service. My car needed work. I just gave it to the mechanic and I didn't hear anything. He told me what Endurance would pay and I said, "Go ahead, do it." I was less than a year on the policy but they covered most of it, which I was happy with because I was afraid they would tell me the policy wasn't in fact long enough. So far, I'm happy with Endurance. I might use them for another car I have if they give me good enough incentive.

We purchased this policy expecting full coverage as was promised by the salesperson. However when it came time to use this policy, they didn’t help with towing and then is not covering anything to help fix the problem. We will be canceling immediately and feel the salesperson was deceiving.

My vehicle was out over 150,000 and Endurance is the only company that will write a policy for a vehicle over 150,000 miles. Signing up with them was easy.

When I spoke to the Endurance representative, he was a very nice guy. He was easy to talk to. Very understanding. I had a problem with the payment. It was on my end. He was very cordial and he helped me out. He was very patient when I was fixing that payment issue.

The sales experience was excellent but it was frustrating the first time I needed to use the service. I was gonna cancel it. I provided the miles to the vehicle when I got the warranty. When I took the car to a BMW dealership to have an oil change, the mechanic penciled with the miles. But instead of putting 72,229, he put 72,300 miles. That number didn't coincide with the number that I had given Endurance, so they denied all my claims. I had to go back and get invoices from previous work I had done and invoices from work I had done afterward. I had to pull all that together and send it to Endurance to show them that what the guy at BMW did was wrong. I subsequently got it resolved. But I needed the work done anyway, so I ended up paying for the work that they didn't approve beforehand. But there was other work that needed to be done and Endurance paid for it because of all that. So it ended up costing me some money, but it is what it is.

Endurance was willing to take on older cars. I may use them again in the future. I had a couple of things that happened and they fixed them for me. Their process was fairly seamless and quick.

I am very satisfied with Endurance, so far. My agent, Daniel **, was very helpful in answering all my questions. I feel that I choose the best plan for my needs and my budget. I have to be careful of any extra expenses I might incur. This is because I am a 73 year-old widow on a limited income. THANK YOU ENDURANCE!

My experience with Endurance was not good. I had to take the vehicle to the dealership and get it checked out. Then they had to call Endurance, which took a few days to get through, and they had to come out and check it. In the meantime, I was having a rental car. It was for five days for $30 a day. That's a drop in the bucket of what you got to spend. When they decided what I needed, they had to ship their parts. They had to put a new transmission in and I had to get rid of it the last week because the transmission was acting up again and I really didn't want to mess with it. I don't think I would do it again because I spent a small fortune on rental cars waiting for Endurance to make up their mind and do what they had to do. It was good when I put my order in for Endurance. But to get to somebody who would cancel me, it took three days before somebody would answer the phone.

The first time I had a claim, it was for a mechanical issue and Endurance took care of it. The second time was for maintenance and they denied it because they said I didn't have a maintenance warranty. But overall, I’m very satisfied.

The agent worked with me to get me a good deal. It cost about the same as the other company I contacted, but I feel that the coverage is much better. The other company did not cover the main battery in my Prius, but Endurance said that they do. So I felt much better about that policy. I'm glad that I had a chance to deal with them directly.

The purchase process was excellent. They covered everything and did everything they could to help.

I had to take the car to have something done on it. But I don't why Endurance wanted to get the unit and send it to their repair shop. The repair shop said, no, they're not going to put that in it. So they paid them the amount of what they would have sent and then I had to pay the rest. So the warranty wasn't extremely beneficial at that point. I wasn't too happy. The repair shop did everything with the claims process and it was easy for them. But I had to call Endurance after to find out why they were not going to pay for the replacement part in full as they were supposed to according to what I've read.

I've been all right with Endurance but I wish I had spoken a little bit more in the beginning and I had gotten better coverage. I would have gotten a plan that included the gaskets. I had to change the gaskets on the car and it’s gonna cost me about $1,000 for the valve for the gasket plus the valve cover. Also, my transmission went out, which is a high-dollar item, and they gave me a used one. It performs okay but I thought they would give me a brand-new one. Other than those, they have fixed everything that I had covered. Their reps are courteous and customer service was good when we were speaking on the phone.

Just started... we shall see. Setup was easy, affordable, agent knowledgeable, policy gets to you fast, incentives, fast call response time, lots of extra perks. Main concern was coverage of parts and labor, they state they do. Found Endurance very easy to work with.

Endurance's customer service was very good. The person I worked with did a really good job of helping me. I was pretty happy. I did use some of the maintenance stuff that I have had and it did save considerably having that done. I just gave the repair place a copy of my policy, and then they took care of everything else for me. I've already recommended Endurance.

When I got with another company, they didn't do anything. They just wanted me to sign with them and then when I tried to use their policy, they denied me. But when I was signing up with Endurance, they told me what they offered, how much it was gonna cost, and what it covered. Then, when I used them, they stepped up for me 100%. They covered my transmission on the truck. I still have yet to get paid for my car rental but they didn't give me any problem. I am nothing but grateful.

The person who helped me didn't blow any smoke up my butt. I like the honesty of this person. The program has worked very well. It's taken care of at least $7,000 of repairs for me. The claim experience was not bad. The guy called Endurance and then in one or two days, there was a person out there.

They took care of everything that needed to be taken care of. But they don't make it very well known who accepts them. You have to look and look and look to find somebody that will do Endurance. I’ve asked and asked and asked for a list, but they said they don’t do that.

Pricing, with a bit of consideration, there wasn’t much difference between the different companies. But Endurance covers a bit more of the maintenance items like wipers and pads. They told me exactly what I needed. They held it while I went and researched some other places. And I called back and signed up for it. I needed a new fuel pump and that was covered. And on my Lexus, they needed a new alternator, which was covered as well. So, now it’s running excellent. All I had to do was give the card and the list of those items covered to the mechanic when they brought it there. He called up and said he had no problem. I gave him the numbers and that was it. No money out of pocket. And when I went to pick up my car, he told me it was $100. That was it. I like the insurance. I’m trying to convince my son to get it because he has an older car as well.

My plan was to keep the warranty for a little bit of time but I ended up liking the warranty. They've paid for an alternator and they've paid for a second set of keys. I kept it. They're pretty reasonable. For certain things, I need to fill out the paperwork a certain way, make sure I have the VIN number on my receipt. You have to follow their instructions and if you do that, then you're all set. Also, I normally get paid back in less than a month for my expenses and I know a mechanic that they work with. If something happens, I feel like I can go back and do it again.

Signing up was a pretty easy and straightforward process. I loved their customer service. They were all nice and they explained everything the way so I can understand.

I drive a lot and when I get ready to get on the road for three or four hours, I want to make sure that my car is doing peak performance and Endurance helps me to do that. Also, they have been very good at answering my questions before I take my car in so that there are no surprises and I like that.

Endurance has been valuable enough to save me a couple of bucks. What it costs a year is a lot cheaper to maintain than to go through repairs right now. So far, Endurance has been helping with what my needs are.

Endurance dealt with cars over 150,000 miles and based on my research, they had more perks. Customer service was spotty. I got different company names a couple of times that I’ve called. In the beginning, it was good. Every time my car needed to be towed, the towing recovery was excellent. They’ll take it wherever I wanted it, pick it up from where I wanted to pick it up from.

When we filed the claim, when we go to a stop sign or stoplight, the car would die and we'd have to restart it. But the they said it was all involved in the brakes. So we put the brakes on and go to the next stoplight and stop and it died. We just took the car in and had it repaired. And it hasn't done it since. We used Endurance and I was shocked that it did not cover diagnostic coverage. They covered the repair. We just had to pay our $100 copay. So that ended up costing us $200 on the diagnostic fee.

One day, I was driving and all of a sudden, all these lights popped up on my car. I took it in and a multipoint inspection was done. There was the sensor, the battery, the ribbed bed belt, the steering, suspension, a four point and they did a wheel alignment. Then it was some engine mount that they had to put on. Endurance covered everything except for one thing they were saying that they would not cover. I had to pay for the battery and the maintenance but they paid $53 worth of the battery because I had the Endurance Extended Warranty maintenance plan.

I like the fact that Endurance was bumper-to-bumper. And I called my expert in auto and he recommended them as well. There was a claim four weeks ago. I had the auto place call Endurance. They were very straightforward and easy to work with.

The car started to overheat while I was out of town and I took it to the dealership, and they processed everything for me. I ended up paying 500 and then, Endurance covered whatever was needed for them to cover. I was without a car for almost three weeks so that part was a little irritating because I had kids. I needed the kids to go to school and I had to get a rental. And that whole process was a lot. Then having the inspector come out to look at the vehicle took a long time. So my vehicle was sitting until an inspector came because the dealership couldn’t do anything until someone came and checked the car. Overall, I haven't had any problems. I never got a clear explanation from Endurance on why I had to pay 500 and something and neither did I get that from the dealership. But the dealership also said it was not up to them to approve. Other than that, I haven't had an issue with Endurance.

I found it very hard to cancel policy during the 30 day grace period. I know it’s their job but you feel like you are being bounced on when trying to cancel. They were very polite but aggressive. It was draining to accomplish this.

I had an issue with my car three months into my Endurance plan and the bill was $1,800, and my cost was $188.12. I had to pay the tax and my $100 deductible. Endurance paid everything else directly to Continental Tire and Auto Service in Sebastian and took care of everything. It was fantastic. They got me a rental car and paid for it. If I was out of town, they would have contacted the hotel and said that the car was gonna be serviced for five days. They would cover my stay for service five days and I just had to give my receipts for food. They haven't done me wrong yet. In the beginning, it was hard to navigate through Endurance’s system. Navigating from one person to another person was a little difficult and I never used them before so, the first obstacle was that, but it turned out great. I tell my friends about it, too.

The reps who helped me with signing up were very good and setting up the payments was no problem at all.

It started out as an alternator that went out, and I had my auto mechanic check the steering. And something else was wrong with the steering. Endurance had to send a representative, that took a couple of extra days. Until they decided that it was a bigger deal, before they would authorize a car, I didn't have a rent-a-car. So, that was a bit of a pain. Also, there was one part that Endurance didn't want to pay for that I paid for. Other than that, every time I needed one, I liked them.

When I talked to Endurance, they sold me on the fact that it would cover a bunch of stuff because it's $100 a month. However, I'm not happy with them. But I have this feeling that if I cancel the contract, then my car will break down. At the same time, I feel like if I have a major repair, that they will not cover it anyway, but I don't know what to do about it. They're not helpful.

When I asked for a quote and even mentioned a different company's prices the manager lost it on me!! The agent called me back and talked me into a policy despite the manager's unprofessionalism. She assured me it was very easy to cancel if I changed my mind. I called them on a daily basis only to leave a call back number for a full week!! I was finally able to cancel!!

I’m happy with the services from Endurance and I already had a claim, and it went smoothly. It was for the wheel bearings in the back of our Mitsubishi and everything went perfectly. Every time you call, the customer service reps answer all your questions. I like the timely service with Endurance, that they get back to you. I had my AC compressor replaced by CarShield and they didn’t want to do a filter that had metal in the system and Endurance was fine with that. It was an excellent decision going with them. I already promoted to everybody.

I had a couple of claims which were taken care of. Both were good experiences. Within 24 to 48 hours, somebody would be there. We get feedback as far as approval within a couple of hours, sometimes a day. It depends on the extremity of the repair. I have high-end vehicles. I like these original products. But a lot of times, Endurance told me they could get stuff elsewhere for less. So sometimes, I get generic ones to my stuff. But I got a BMW and Benz. I want to get my stuff from the dealer to put back on. Other than that, it’s all right. I’d recommend Endurance to a friend.