Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed July 14, 2024
Watch out. So I signed up and three days later I thought to myself, "I don't need this warranty." So they offer a 30-day money back guarantee. They do not tell you that you are going to have to work for that guarantee. So they sent me (via phone) to a accounting to end my contract. After about 30 minutes on hold I was connected to someone in accounting. I told Jerry that I wanted to cancel my contract. He then went on forever it seemed like about why that is a bad idea. I tried to interrupt him, in the most polite manner I could, that I just wanted to cancel, nothing more. He then started to talk more about what could happen if I did not have a warranty. I tried to stop him, but then he started getting pissed off and told me that I was rude and needed to listen to what he was saying.
I told him about 5 times that I just wanted to cancel, and he said that he could not work with me and transfer me to someone else. Another 10 minutes he was back on the phone telling me that he was the manager and deserved an amount of respect, and I should listen to him. So I told him fine. I then proceed to talk to my friend, about complications that he was having with family. This angered Jerry and he proceeded to lecture me about professionalism, and that I had none. I stated that he was talking for like 10 minutes about something I don't care about and that I get better service at WalMart.
He then told me that I was rude and unprofessional, and need to learn some manners. I then asked if we are done, and he stated, "Take your money and call us when your car fall apart, because we are not going to help you." I said thanks for my money, I am sure it is going to take a few days. He mumble something and hung up the phone. Great company. It only took me about 1 hour and 15 minutes to cancel my contract.
Hi, Garrett. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right.
Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch.
Thank you,The Endurance Team
Reviewed July 13, 2024
My car is older and the warranty is over. So, I felt the need to have something to cover it. I want to make sure that my car is covered for a lot of stuff like transmission. I went with Endurance because of what I saw as far as the coverage and what the car dealership said. I asked them, "I know you can't tell me, but which would be better?" I was told it is Endurance. Signing up was great. The rep was very knowledgeable, got a lot of information to me rather quickly, and met the needs I was looking for.
Thank you for your review, Larry. We will share this with our customer experience team to let them know to keep up the good work!
- The Endurance Team
Reviewed July 13, 2024
I wanted to get extended coverage and went with Endurance due to their 5-star rating. Signing up was very smooth and easy. The lady that I talked to knew what she sold and what she did, and it was a good experience. I asked where Endurance was accepted, whether it is accepted everywhere, and the garages or the shops that accepted Endurance. So far, all of them do. So far, I haven't had to use the warranty. So, I'm happy as hell.
Hi, Charles. Welcome to the Endurance family! We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed July 13, 2024
I needed something on my truck because it is a 2006. When I called Endurance, the young lady that I spoke with informed me that they were one of very few who would put a warranty on a vehicle with many miles. I've got over 200,000 miles. And then she started running down the things that they would do such as brake coverage and oil change. I was like, “Okay. Sounds like a plan that I can deal with.” So, I decided to go through with it. The signup process was easy. The representative was very knowledgeable and she was extremely nice. I would tell others to take a good look at Endurance. Me going in blind, and the way the rep broke it down to me and made me feel, I would give them a heads up on this, that, and the third, and at least they would go in with some knowledge, and it should be a better experience for them.
Hi, Charles. Thank you for the stellar review. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about your new plan, please don't hesitate to contact us.
- The Endurance Team
Reviewed July 13, 2024
I have a 2019 Dodge Ram and the warranty that I got when I first bought it plays out at 65,000 miles. I kept noticing on television how they were talking about Endurance and some of the other ones, and I went online and compared them. I even asked the dealer where I got it that does my repairs, "What do y'all think of this service?" And they said, "Well, they've had pretty good response with it." So, I decided on Endurance. The representative who signed me up was very knowledgeable. We talked about what I needed and what I wanted. He told me about the payments and I chose which payments I wanted. I also had to get it because of my husband. He passed away in '22, and I just wanted to make sure I have complete coverage. Endurance is great. I've made the right decision going with them.
Hi, Glenda. Thank you so much for your stellar review, and our condolences for the loss of your husband. We appreciate you choosing Endurance to protect your vehicle and look forward to providing you with excellent service for many years to come!
- The Endurance Team
Reviewed July 13, 2024
My experience with Endurance has been good. I checked them online. They seem to have a better reputation. The customer service rep was friendly and efficient. And I don't know if it works yet or not because I haven't had a claim, and I hope I don't. I just hope that if something does break down, they'll fix it.
Hi, John. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed July 13, 2024
The Baton Rouge auto dealers had those little companies that they use for aftermarket warranty. Endurance was one of them. I asked the guy in the back room which one is the best, and he said he thought the Endurance was. It was cheaper to buy it online than it was to buy it at that dealership because he added on a little bit for him. Other than that, it was a piece of cake. I sent them a few dollars. It wasn't even 200 bucks, and I was good to go. The one peculiarity is I keep getting messages. They're emails, and they're addressed to another person, but they keep coming up on my phone. And I also keep getting emails to buy an Endurance Warranty. It’s like, “Hey, fellas, I got one.” Other than that, the sign-up process was a piece of cake. If somebody asked me about Endurance, I would tell them, so far, so good.
Hi, James. We appreciate you leaving us a review and thank you for recommending us! The emails you are receiving may be spam from someone other than Endurance. If you'd like, we'd be happy to look into this for you - please send us pictures of these emails to feedback@endurancedirect.com. Thanks!!
- The Endurance Team
Reviewed July 13, 2024
Endurance was a little less expensive than a warranty I already had. The person on the phone really was kind and helped me out a lot figuring it out. And if I had signed up at that time, I would get a $300 discount on the policy. The rep was very easy to talk to and answered a lot of my questions and was very patient. He didn't give me any attitude about all the information I needed, which happens often these days. The cost is pretty good. It seems to be like most warranties. You had to wait 30 days and 1,000 miles, which is not unusual. And it was about $50 cheaper a month than the warranty I already had, which is a nice benefit. I've had other warranties before, and it's really in a good price range. It's not overdone and it covers all the same stuff.
Linda, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed July 13, 2024
Endurance's customer service was good. Their rep was explaining stuff. It's just I'm supposed to have some sort of paperwork to say that I have Endurance and I already paid what I had to pay, but I haven't gotten any paperwork. I want to know what's covered and what's not covered.
Hi, Gloria. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed July 13, 2024
I've always had extended coverage on my cars. I know cars break, down and the extended coverage that I had just expired. There were two companies that advertised a lot on TV. So, I got on the internet and double-checked the reviews online and decided that I wanted to go with Endurance. The rep who helped sign me up was very helpful and answered all my questions. It was a good experience.
Hi, Robert. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed July 13, 2024
I found out the hard way that it's always good to have some extra protection on your vehicles. You gotta spend out of your pocket. So, I was gonna get something to help out. The rep told me what the price was and what I had to do to get the warranty. He was good about it. Endurance is a good program.
Hi, Moses. We’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed July 13, 2024
Endurance Auto Warranty sounded like a good deal. Also, signing up was very easy.
Hi, Pamela. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company
- The Endurance Team
Reviewed July 13, 2024
I heard about Endurance on the internet and I had it once before on one of my other vehicles and they seemed to be a very good company. I never used them but when you break down, you want somebody to be there for you and Endurance had a good reputation for being on the spot. I called them and told them I wanted to be on Endurance on two of my vehicles. I gave them the VIN and they signed me up, and I sent them a check. They took the payment out of my account. Some squirrels got into my pickup truck and ate the wires to my coils. My son is the General Manager of Ford and even though he's my son, I still had to pay. Normally, it's around $12,000 for all your coils to be replaced but because he's my son, it was 4,000. With this type of insurance, I just pay 100 bucks and they replace what has to be replaced and take the worries off of me. I could be on a road trip and with the insurance policy, they take care of the cars.
I have had plenty of experience with cars breaking down with no insurance on them. The windshield of my Honda has all these little microfibers there. When it rains, as soon as the water hits the windshield, the wipers turn on. With Endurance, if I have a problem, they take care of that. I’d recommend them to anybody. I was with another company and they filed for bankruptcy. They were good but the more I checked into it, the more they weren't backing their customers. And when I checked into Endurance, they were backing their people 100%. And that's what it takes to make a good company. They gotta be there for you.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed July 13, 2024
I went online to read some of the reviews to make sure that I was making the right choice with coverage on the car, because I have a Volkswagen. Although my car is a 2013, it has a little over 80,000 miles on it because I don't drive it that much. But with it being a Volkswagen, I needed to extend the coverage. I spoke to a couple of people and they recommended Endurance. And most of the reviews being a successful rating, made me select them. My initial signup was good and simple. The reps sent the contract and I just had to put my initials on it. Then, they emailed the policy for me to be able to download it. Reading through the policy, there were some things related to the waiting period and the mileage on the vehicle that I was a little bit unclear about. But I was able to call back and the rep clarified that for me.
The monthly cost is affordable for me at this time and Endurance was able to set the date as close to my pay day as possible to be able to get their monthly payment paid and to have it to be paid on time. The only thing is, the previous provider that I had for my policy didn't have an enrollment fee and Endurance had one which made me almost not do it because it was 29 dollars that I didn't have but I still needed the coverage.
The guy I initially spoke with who started the policy was very open and kind. I'm hoping nothing happens to the car but when it does, I hope that I don't have to deal with all of the red tape, which are some of the things that bothered me on the comments that I read. So far, I haven't had to have any involvement with customer service other than the enrollment but I wouldn't be reluctant not to refer somebody to Endurance. I got what I needed on time and the only thing that I would suggest is to keep the card in the glove box, if they would send a hard copy.
Thank you for leaving us a review, Teressa. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed July 13, 2024
I already had an auto warranty with Endurance and it worked out very well so, I just stayed with it. They were the only company I knew about. There was another one but I wasn't too crazy about it because of the mileage on the vehicle. They would only go 120,000 and some people have nice cars that have more than that. I wasn't too impressed with that so I went with Endurance. When I signed up, everybody was very polite and the experience has been very good so far.
Hi, Shirley. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed July 13, 2024
I would not recommend anybody to get Endurance Auto Warranty. The person that I talked to was very informative. But a month later, I had a problem with my dash lights coming on and when I went to get it serviced, Endurance told me I didn't have that. They said 30 days and 1,000 miles had to be put on the car, which they didn't tell me before I got the policy. I just did a trip. It was 600 miles. And when I went to took my car to the shop, they told me that I haven't put more than 1,000 miles on it. When I talked to the rep in the first place, I told him I put less than 15 miles a week on the car. I just sat all the time because I retired and got another car. I decided to take it because it was just my wife and I going. And I came back and had a problem, Endurance wouldn't pay for it.
If they gave me all the information up front, I could understand that. I could make a better decision on whether I wanted it or not. But if they didn't tell me everything, and something happened and they won't pay, what happens the next time that I have a problem? And they told me, "We don't fix that part. We fix everything, but we don't cover that part." I'm not happy with Endurance. I'm debating whether I should go ahead and cancel.
Hi Greg, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed July 13, 2024
I would highly recommend anybody to go with Endurance Auto Warranty. Go for it 100%. They took care of me. The signup process was easy. Natalie, the agent I spoke with, got me the best deal she could. She let me know I have to wait 30 days for the policy to go into effect, as well as 1,000 miles. I let her know I barely drive my car. She said, “All right. That's okay.” It's still 30 days. Whether I drove 1,000 miles or not, it would still go into effect. She let me know I was covered from bumper to bumper, and no deductible. I sent her an email, and she was nice and professional. She answered all my questions. Everything I needed to know, she made sure I knew it before we hung up. I was happy with her performance. I've been happy with Endurance ever since.
Sonya, Thank you for recommending us. We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed July 13, 2024
I had a good signup experience with Endurance because they called me back after I put an email requesting information. I explained my plight and the gentleman I talked to worked out a good price structure for me, which made it very affordable. He was good to talk to. He understood my situation and he worked with me quite well. I'm getting a divorce and my income is gonna cut in half. I wanted to know what kind of monthly payments he could get me. He worked out a good deal for me. He signed me up for a premier plan and it covers about everything. Almost like a new car.
Roger, thank you so much for sharing your feedback about our service. We’re glad to hear that our team provided you with excellent service. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed July 13, 2024
Absolute crooks, they cost me my vehicle. DO NOT SIGN UP WITH ENDURANCE or SMART AUTOCARE, they write for them. They tell you to take your car to any repair shop. Tell the repair shop they have to tear into motor to get to failed part. Then, they say preexisting damage. I had just put $1500 in new tire on my 2017 Ford Explorer in June of 2023, bought my warranty July 2023, drove the car over 1000 miles. They denied my claim for miles then oil changes. When I was able to prove mile and oil changes they defaulted to preexisting. Nothing but crooks and thieves. Danica ** is much to blame for me signing up with them. I trusted her. But she doesn't care.
Randy, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Reviewed July 13, 2024
I looked at three companies and because Endurance was ranked as one of the top, I went with them. Also, I liked what I saw on their website. It was very easy to register to get the service and it was all online. It has been a very good experience so far and I'd tell others that they should have Endurance. I have a car that I'm gonna put into them.
Candido, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed July 13, 2024
My 2019 warranty ran out so I looked into getting an auto warranty. The signup process with Endurance was easy and the rep was friendly and knowledgeable. I've already told a few people about Endurance.
John, we're happy to see that you had a 5-star experience! We’re here for you anytime.
- The Endurance Team
Reviewed July 13, 2024
When I brought my car to my car dealer, he said, "Endurance is great." My experience with them has been okay and when I signed up, it was fine. But I'm still not very happy with not getting anything in the mail. They didn't send anything.
Hi, Arlene. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help. Additionally, We'd be happy to have a copy mailed to your door. When time allows, please give us a call at 1-800-253-8203.
- The Endurance Team
Reviewed July 13, 2024
It was easy to sign up with Endurance. I had an ‘06 Cobalt and it broke down. I called them and they said that it wasn't over 100,000 miles that I had driven it yet or within the period that it was covered. I had to take care of it myself. I'm glad I did because that encouraged me to buy a new car. I bought a 2024 Nissan Versa. Endurance is a good company. But if you think you're gonna get your car fixed right away, you’re not, because you've gotta drive it 1,000 miles, or it's gotta be within a certain amount of time.
Thank you for leaving us a review, David. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed July 13, 2024
I had a warranty on my other car, so I wanted one on the car that I got the new policy on. The Endurance rep who helped me get everything set up was knowledgeable about their product. I’d recommend them.
Hi, David. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed July 13, 2024
The signup process with Endurance was easy and accessible. The coverage is 48 months or so many thousand miles. I would recommend it. I even called my daughter after it was done.
Hi, Terri. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed July 13, 2024
I'm a senior citizen and my car is a 2017. I wanna make sure that if something happens, I can afford something major and Endurance was the first one I went to. Signing up was very simple. I gave them the VIN, mileage and year, and we took it from there. The rep explained everything that would be covered and I got an email with all the coverage in it. He also explained about making a payment very well. I paid the first installment and then, it's being automatically taken out of my check every month through my bank account. Endurance is easy to hook up with and has good coverage.
Hi, Sue. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
- The Endurance Team
Reviewed July 13, 2024
I just bought a truck and I gotta get a warranty because it’s the first year that truck came out. I don’t wanna be with a brand-new truck and it’s all messed up if anything happens to it. I called a lot of companies and Endurance was the one that came up with the best deal. I couldn’t say no to them. The lady was good. She knew what she was talking about. Endurance also has great deals on getting picked up like if my truck gets messed up, they give me 25 miles for free. People can’t go wrong with this company.
Christian, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed July 13, 2024
Endurance gave me a good deal. When I signed up, unlike other warranty companies, they answered all my questions. Didn't feel like I was rushed and the price they quoted me was the price they took out.
Hi, Danny. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!
- The Endurance Team
Reviewed July 13, 2024
My father-in-law bought his Lexus and he had put an extended warranty on it. But that expired. I was contacted by Endurance. We discussed the circumstances and what we could do. The deal that Endurance offered us was extremely good, particularly since I'm a veteran and my wife's a veteran and our names are on the contract. The deal they made us was something we couldn't pass up. The price was perfectly acceptable. The fact that there are 18 months of the four years that would be free because of my veteran status, there wasn't much of a decision to make. Also, the two folks I spoke to were very knowledgeable and polite. Very pleasant conversation. They answered all my questions that we had satisfactorily and it made it easy for the decision to make. Endurance has been exactly as we expected and what they told us to expect. I would definitely recommend them to other folks who are looking for one.
Hi, George. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed July 13, 2024
I had a good sign-up experience with Endurance. They're a good company. The guy who sold it to me was good. He told me the ins and outs and didn't try to force it on me. I bought a car with a hundred thousand miles on it and I like to have that extra safeguard that if anything goes wrong with my car, the engine and transmission will be covered.
Richard, we're happy to see that you had a 5-star sign-up experience! We’re here for you anytime.
- The Endurance Team
Reviewed July 13, 2024
It seemed like Endurance covered more issues with the vehicle for the same amount of money. When I contacted the number I found, the person I dealt with, Leon, was very nice. He talked to me about the whole process and the discounts that he was giving me. I started on the end of May, but the policy goes through June of 2028. He explained why it was that way and he mentioned that they don't inspect my vehicle, so they don't know if there's anything wrong with it right now. And because of that, he said they were going to start my policy but I couldn't use it for 30 days and 1,000 miles.
I recently had a claim and the process was easy on my end at first. I contacted Endurance and they said I needed to take the car to a dealer who could set up a certified mechanic and they would contact Endurance. Then they would evaluate it and process my claim. But the claim was denied at first because whoever spoke to the dealership didn't really know how the warranty worked and there was some miscommunication. But once the dealership called me about the denial of my claim, I contacted Endurance and they were very helpful. They told me that I needed to have the dealership contact them again. Then they had somebody else that evaluated it and they approved it.
If I hadn't had to call and try to find out why they were denying it, everything would have been great because you couldn't really have asked for a better set-it-and-forget-it kind of experience. However, it turned out that I had to make an extra call and a little bit of a stress problem. But it worked out and everything's good now. We're going to pick up the vehicle today and I don't anticipate any problem because according to the dealer, everything but the deductible was paid. Looking at this repair that I had, if I had to come out of pocket for it, it would be a $1,100 repair. My policy is 125 a month and that's very reasonable. It seems like a lot, but it's peace of mind knowing that no matter what happens, I could have the issue solved thru the policy.
Hi, Richard. Thank you so much for sharing your feedback and leaving us a 5-star review. We appreciate you being an Endurance customer.
- The Endurance Team
Reviewed July 13, 2024
I put the Endurance app in my mobile device and I got the free quote, so I didn't talk to anyone. But once I got the quote, I figured I could handle it and everything was explained to me. During that process, I got the contract and booklet in my phone, then I decided to go with them. I’d recommend them because it was quite easy. Everything was done online and the price was fair.
During our heat wave here in Detroit, my air conditioning went out last week, and my 30-day grace period was up on the 9th. I understand I have a leak in the line and I already have a new shop that I'm looking at to do this particular work for me. So I can't wait to use the warranty because we still have some heat coming up and I can't wait to use my air conditioner after it’s been repaired. I like what the policy covers because this car has a lot more tech things in it that I've never experienced before. And with my physical condition, I can't really repair cars anymore like I once did. I picked the top-of-the-line policy and I'm hoping that it will be honored when it's time for me to go get my air conditioning fixed.
Hi, Jerry. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed July 13, 2024
I got an email solicitation and did a comparison, and decided on Endurance. I had a very knowledgeable and pleasant agent to work with and the signup process was very smooth. I was very satisfied. The contract looks solid and the experience of obtaining it was easy.
Reviewed July 13, 2024
The commercial on TV that I saw piqued my curiosity about Endurance. I asked about the price the type of coverage if it was bumper-to-bumper or electronics and the rep was precise and knowledgeable.
Reviewed July 13, 2024
I had a very nice gentleman when I signed up with Endurance. He was very helpful and he answered all my questions. He was very patient and informative. I liked what he was saying and I really like what I got. And when I got the booklet and read everything, I'm really enthused about it. Aside from that, the price was good and the website was excellent. I also told a friend about Endurance and he signed up the very next day.
Reviewed July 13, 2024
Everything went well with Endurance when I signed up. It was very informational and their price was good. They are a good company to sign under.
Reviewed July 13, 2024
I got a full coverage for my Honda Civic with Endurance for a reasonable price. They help cover my expenses. I've recommended a couple of people to them.
Reviewed July 12, 2024
I looked into a policy with Endurance for their high rating, benefits and coverage. I was advised that warranty companies always find a loophole to not pay but decided to proceed anyway. After having my policy for 3 months I initiated my first claim. The tow pick up was fast. My mechanic whom I’ve gone to for 23 years said they denied the claim because they don’t cover seals and gaskets. Mike the account exec suggested I get a 2nd opinion which I did. Roberto another account exec sent me their recommended shops which consists of Oil Change locations.
I called 3 other Dodge service departments which all indicated that you can’t just replace seals on a rack and pinion and the whole thing has to be replaced. Now, endurance is saying it’s because of the seals that the part failed. I have literally spoke to 10 people this morning who reiterated the reason for claim denial. I am requesting a full refund. This is incredibly disappointing. Be aware that you know what is and is not covered before you buy a thing.
Reviewed July 12, 2024
The warranty just ran out and we figured we better get something before something happens. The guy got right back to me when I called and he was wonderful, very knowledgeable and friendly. The signup was great but Endurance was expensive.
Reviewed July 12, 2024
The warranty includes the roadside assistance and things that the BMW did not cover at that point.
Reviewed July 11, 2024
I’m blown away with all these recent to date through never ending negative reviews. I wish I read these before purchasing. In 2020 I bought a brand new ram rebel from dealer. They pushed this warranty on me claiming it was bumper to bumper minus normal wear items like oil, brakes, tires, wipers etc… Due to all the electronics and new age equipment I accepted. This was a 8 year million mile warranty (sounded great). At 61,000 miles just after my power train warranty ended my passenger side exhaust manifold cracked (common problem with these trucks). Also at same time passenger visor broke (hardly used but also common problem).
Endurance denied manifold due to being part of emissions system. Denied visor due to being a wear item. I’m confused with their coverage as I was told different. Dealer said they stopped using endurance due to denying claims on a regular basis. Seems they collect your money and deny practically everything. I was going to keep for drive train but fearful if something happens it will be denied also. I believe I paid around 5k for this warranty and seems as if it was a donation to a crooked company. Look at reviews before ever purchasing anything or any service in this day and age.
Reviewed July 11, 2024
In purchasing a new truck, I know that once the original warrant expires after 36,000 miles, the repairs are expensive. So that made me look to find an extra warranty insurance for repairs. I searched online for the best 10 insurance and Endurance was the first or second one. The signup process was pretty quick. It was pretty good. I like the service. In that case, I was happy. I would definitely recommend them. The downpayment and the payment option were good. It's fair and easy to handle. Everything is fine. The only thing is that they said they were gonna send me a package with all of the information but I haven't received it yet. It's been two months already.
Reviewed July 11, 2024
The factory warranty on my car expired. Endurance had good positive comments from my friends so I signed up with them and the process was fine. I had no issues.
Reviewed July 11, 2024
I was up on quite a few miles on my car and I was concerned that if I kept it much longer, I was gonna start running into some issues. I thought an extended coverage would be good to have. When I did a search, Endurance came up with the best ratings. The sign-up process was easy to do and it seemed to go well. The rep was very informative. Any questions I had, he was able to answer. He seemed very knowledgeable about the product.
Reviewed July 11, 2024
I needed an extended warranty on my vehicle because I don't have a warranty on it. I was told through my dealer that Endurance is better than CarShield. The signup process was good and it was easy to go through. The rep was very good with it and he answered all my questions. I got bumper-to-bumper and the coverage is good, but the cost is a little high.
Reviewed July 11, 2024
Signing up with Endurance was a little tricky. I thought I paid for a month of coverage but for some reason, they said I didn't. But we got it all straightened out. Their coverage is fine.
Reviewed July 11, 2024
My experience during the signup process at Endurance was great. My car is older and I never got the warranty after I finished paying for it and I've had some major work done. We did the sign up over the phone and I was very satisfied.
Reviewed July 11, 2024
I'm hoping Endurance, if I have a problem, they're gonna take care of me. I'm 77 years old and I only got one car and I can't afford another one. I can afford the monthly payments. But if I had a transmission or the engine go out, then I got no ride. My signup experience was easy. There's a waiting period, but I'm well beyond that now.
Reviewed July 11, 2024
I canceled Endurance a month ago. It was horrible. They didn't explain that the warranty doesn't cover anything. Whatever was wrong with my car at the time, they denied it. For example, the automatic wipers when it started raining, would come on automatically. They denied it, so I canceled it. I called the old company that I was with before and I got another warranty.
Reviewed July 11, 2024
My experience with Endurance was easy and informative with their representatives. I was satisfied with the signup process. I had to call and ask a couple of questions and they answered me fairly and quickly. Their customer service has been good and the price has been fair, too.
Reviewed July 11, 2024
Endurance Auto Warranty is a terrible insurance company. Do not waste your money. Please look at another company. They will not cover any of your claims. I have had multiple claims requests with absolutely Zero Coverage. This includes a radiator, drive axle and towing services. All denied.
Reviewed July 11, 2024
The purchase process at Endurance was okay. But a lot of the software that they use to fill things out and get it all done is not hooking up. I had to call back two or three times to make sure the warranty was in effect. I was also on the phone for a long time simply because the artificial intelligence they use is not very intelligent. But their customer service was okay.
Reviewed July 11, 2024
I have a very expensive car and I know that something's gonna go wrong with it eventually 'cause it's five years old. I wanna make sure that I'm covered because I don't wanna pay all that money out of pocket. Signing up with Endurance was good and easy. I just called and we negotiated what I wanted to do for my car and signed up for it. Everything went as smoothly as I wanted it to go. The price was right for me as well.
Reviewed July 11, 2024
My experience with Endurance has been positive so far. I found that they have a good rating with the rating company, and the signup process went smoothly.
Reviewed July 11, 2024
I used to have CarShield and I didn't like their service. My girlfriend got something in the mail from Endurance for her car, but she never signed up. I looked more into them and then I signed up, and it was easy. They helped me with everything. I spoke with a representative, and he seemed to know everything about each package. When I finally purchased and went over my policy with him, he explained to me the pros of having a policy with Endurance. He also explained to me all of the stuff that it covers and some stuff that I didn't even know was on my policy. My car has a lot of miles on it and it's a little older, so if anything happens, I'm already well prepared with Endurance. The representative was really nice. He even knew who I was dealing with before I started dealing with them, and he told me that he's not surprised I was having a rough time with CarShield back then. He knew a lot about extended warranties.
Reviewed July 11, 2024
I'm an international student, and I've been here for six months. I bought a car, but I won't know how it's gonna work and I didn't wanna afford a lot of fees in repair. I thought buying an extended warranty would help me with that and I don't have to worry about my car having some major issues like the engine or the transmission. I checked on Google, then I saw Endurance's ad and gave them a call. Signup was really good. It was quick, and the team was really helpful. They told me to make sure my car is running good and that I do timely service. They said, "If anything goes wrong, give us a call, but make sure that you maintain your vehicle really good." They told me that the warranty is effective after 30 days and it might be up to for 36 months or 50,000 miles, whichever comes first. Having an extended warranty is quite advisable to anyone who buys a new car.
Reviewed July 11, 2024
I signed up with Endurance for coverage on my Yukon Denali. Their process was simple and really easy. The rep I had was a sweet and nice guy.
Reviewed July 11, 2024
Endurance offers the best service and my experience with them was really satisfying.
Reviewed July 11, 2024
The gentleman at Endurance explained the policy so I could understand it. He answered all my questions and let me know how the program worked. The policy seems like it covers a lot of things and I'm happy with the price. Their app is very good and I would recommend them.
Reviewed July 11, 2024
The Endurance reps I dealt with were polite, kind, and helping. They also explained the policy very well. I wish the price was cheaper, but it's reasonable.
Reviewed July 11, 2024
Signing up with Endurance went smoothly and the rep explained everything that it covered. My wife and I were okay with that and they talked to both of us. I'm on a fixed income with Social Security and in case something happens, I won't be able to get my car fixed. So, Endurance is a good thing to have if you wanna save money on getting your car fixed.
Reviewed July 10, 2024
If I can give Endurance Auto Warranty no stars. They are terrible trash disrespectful that do not respond to you and tell me fashion if you get a refund then make you wait months before you get it and do not give you all your money. And they deny you for things that you didn't ask about. I said the thing that's supposed to check out. I will not bother them. I will not mess with them. They are not no good. As far as I concerned that gets zero Stars. It's the worst experience I ever experienced my life and I would never ever deal with them again. If you do you will be sorry.
Reviewed July 10, 2024
Up and until the point that I spoke with Teddly my account mgr I was done with Endurance! Ms. Teddly took her time with me, researched my issue then did what she could to rectify the situation. She went over and beyond for me. Some of the customer service agents were rude and unprofessional. Ms. Teddly was not. She listened, researched and went into action. I was ready to end my contract with Endurance but Teddly changed my mind. Ya'll owe her! I had an awesome customer experience with her! Kudos Ms. Teddly! You rock!
Reviewed July 10, 2024
We did not get an extended warranty with our new vehicle that we purchased two years ago and it was getting close to the end of our mileage. The minute the warranty goes out, you start having problems so we decided to get an extended warranty. We got it from another company but I was not at all satisfied with that company. I found Endurance and was impressed with them. They had a lower price and better benefits. Everything was smooth sailing and the sign-up process was wonderful.
Reviewed July 10, 2024
I was looking for bumper-to-bumper and aftermarket coverage. I looked at a lot of companies when I was getting this warranty and it was between Endurance and another one. But I knew a little bit more about Endurance than the other company, and I hadn't heard any bad things from people I've asked about the warranties. Getting signed up with Endurance was very easy. All questions were answered, and I like the policy terms. I have the policy and read through it and I'm happy with that. The rep who worked with me was very good. It was no high pressure at all. He answered all my questions. We went through everything, and I was very satisfied with what I got. I would recommend anybody, at least, to take a look at the company.
Reviewed July 10, 2024
I liked the way the information was read and the person I talked to at Endurance. I even took out the home warranty along with it. However, the signup could be a little bit more clear. The person I talked to didn't seem to know that much about it. I called back and talked to someone else. That person seemed like they were rushing me through it. But my friend said she's had good news with Endurance and I trust her. She's a widow like me, so we're careful about our money.

Reviewed July 9, 2024
Updated on 07/24/2024: I want to renew my coverage next year, but I pray that they won't let me down again.
Original Review: When I really need Endurance, they were not there for me. My timing belt went on my Honda Crosstour, and they didn't want to cover the claim. And I had the BEST they could offer too. Had all my receipts, and my Honda was very well maintained. The funny thing about it, I told my co-workers to get it, because I thought Endurance was the BEST, so 6 co-workers sign up. Boy I was wrong. They told me, be careful of extended Warranty that you see on TV, and the internet. I didn't listen, now I'm paying for my timing belt.
Reviewed July 9, 2024
My experience with customer service rep. Professionally explained each concern and questions to my satisfaction. I will continue to be Endurance customer for service and support of my vehicle care, for sure.
Reviewed July 9, 2024
I signed up with Endurance Warranty 4/17/24 and said that after 1000 miles and/or 1 month is the effectivity of the contract. My car is a 2017 Lincoln & have only had it for 2yrs (I got it used). I normally get extended warranty upon purchase but the dealership I got it from said I can get it from outside source since there are a lot of auto warranty nowadays who can provide these. I kept up with all maintenance for the 2017 Lincoln until I received a recall letter regarding misfire that even if it’s on parked it may cause fire in April 8, I took my car to my local mechanic for a rattling noise when I started the car that morning but went away right away. My mechanic said it’s the spark plugs however they are seized & won’t have the ability to do a tear down to see why? They recommended I went to the dealership to have them check.
Eight days after I decided to get the warranty just in case (4/17) then made an appointment for the recall at the dealership (4/18) I was told it’ll take a while and would need the car longer due to tear down and how much it’ll cost me just for the diagnosis, I decided to wait & call other dealership nearby who can do the work (spark plugs replacement) I found one next to my work who can replace them after a month or so 5/22/24 to be exact- completed the work (spark plugs plus extra whatever I needed breaks + rotors). Car ran perfectly.
On 6/28/24 engine light came on - took it to same dealership where the spark plugs were replaced. They attached their monitor/scan thing to find out the code and it read some codes that meant engine needs replacement. I called for claim since it is effective, endurance warranty denied the claim even if it is obvious on all the invoices that the 4/8 problem was not related to engine and that problem was fixed on 5/22z Endurance auto denied it due to they said it’s an existing condition, which I totally disagree but they still won’t change their decision & will not help me at all. Do not buy warranty from them.
Reviewed July 9, 2024
1/4/2024 I signed up for a car warranty on my 2009 GMC Yukon XL. I was never given any contract or terms of the service or contract until AFTER my payment was made. A few months later, I attempted to file a claim and get my vehicle repaired according to my contract! Endurance informed me that there was a mile discrepancy and they would need proof of correct mileage within 7 days of when I purchased the contract. I provided a receipt of service as they could have also verified that service and mileage with that service provider! They then informed me that it was a printed receipt with company info on it but it was a hand written receipt and they don’t accept those according to my contract terms. Again, the contract terms were never given to me until AFTER my payment had been taken.
I also was unaware of this term because when I spoke with the representative, they simply told me to supply them with proof of purchase and service and correct mileage within 7 days of the contract and I did just that! They informed me because it was written and they couldn’t accept that as a mileage verification that my contract was void due to mileage discrepancy and that they were unable to approve my claim or repair my vehicle! I spent $7700 on a new engine and $650 for a new alternator on the truck out of my pocket.
I also paid for this contract since 1/4 and cancelled it on 4/4 after going back and forth with Endurance since March and refusing to repair my vehicle, assist with repairs or refund me my full amount paid for a service that was refused. They said that the refund would take 4-6 weeks from 4/4 but I didn’t receive a refund until June some time. Again, I was expecting a full refund being the fact that Endurance specifically told me on a record line that the contract was never in place and void because of the mileage discrepancy. When I received the refund it was only for $148.xx. I called them back & that said that’s all they felt I should be refunded after reviewing.
Reviewed July 9, 2024
I bought a 2011 Hyundai and worried that if something goes wrong with it, I won't have the money to fix it if it's something major. The place that I go to, Jacob's Auto, accepts Endurance. I went with them and the signup process was easy. Everything's good in my experience, so far.
Reviewed July 9, 2024
Everything was good with Endurance, which was why I went with them. The purchase process went fine and the customer service was excellent and the warranty as well as the cost were good too.
Reviewed July 9, 2024
I did a couple of research and I liked Endurance. The providers are all good, but I've always gone to the Lexus dealership and they were positive with Endurance. I had no trouble signing up at all. The signing-up process was good.
Reviewed July 8, 2024
I have used Endurance since 2020. They actually honor repair coverages and I have always experienced great customer service. Just got off the phone with Rodney who went over and beyond to satisfy my request. A well known dealership in our area spoke very highly of this warranty at my first repair. They told me I purchased one of the top warranties. I do, however, hope their billing service MEPCO does better. I've had quite a few issues since their system update.
Reviewed July 8, 2024
Everything was great in my experience with Endurance. Signing up was easy to do and I understood everything. According to what I read on the contract, it looks good to me. Very happy, so far.
Reviewed July 8, 2024
Endurance had a real person answer the phone when I called. I don't like those automated menus and to have a real person pick up the phone and sound nice and polite is a big deal. I got connected with who I needed to be connected with immediately and skipped pressing numbers. The reps spoke clearly, explained things and frequently asked me if I had any questions about what had been discussed. They offered me different plans. I chose what I wanted based on what I wanted covered and they didn't push that I go to a higher plan. They listened to me. I wanted the policy to cover the technology in my car as well because that's expensive. I asked them a couple of questions and they answered all of them. The process was very simple and clear. They also emailed me the documents that were both downloadable and printable if I wanted to do that, so I can refer to them.
The whole process of deciding to go with Endurance was a very pleasant experience and I would highly recommend them. I had a problem last month where the payment didn't come out of my account. It took me a couple of days to notice it but when I contacted them, they were very apologetic and took care of business. The price is more than I’m willing to pay but as things continue to skyrocket in price, it's something I felt I needed to have. I haven't had a chance to use it and hope I never have to but it could have saved me a lot of money had I had it five months ago when spent $5,000 on my car.
Reviewed July 8, 2024
I went to the dealership about three years ago and my service advisor was telling me about Endurance. I had some issues way back then and I was telling her I was thinking about getting CarShield. She's a major dealership and she was telling me that CarShield gives a lot of trouble in covering parts. She said Endurance is not as bad as CarShield as far as covering the parts. She told me to go with Endurance if I was gonna go with anybody. So, that was what I did. I had no bad experiences with the warranty. The real test is if I have an issue with my car and I bring it in and if it's covered or not. So far, without me having to deal with them and all I'm doing is paying the bill, I don't have any problems. I'll stick with them for now.
Reviewed July 7, 2024
If someone wanted insurance or a car warranty, I'd say go get some Endurance insurance. My signup experience was quick and the whole process was easy.
Reviewed July 7, 2024
I was satisfied with the sign-up process at Endurance. It was easy. I haven't used it yet, but they hooked me right back up.
Reviewed July 7, 2024
I got full coverage with Endurance. I liked their reviews and, specifically, the guy that I deal with who works on my truck here in town. Getting signed up was extremely easy. They were very thorough and they let me pick what I wanted. I started my first claim with Endurance yesterday. I've got an issue that I need to work on. Overall, Endurance is very easy to deal with. Go for it.
Reviewed July 6, 2024
ENDURANCE REVIEW. Endurance took advantage of my 90-year-old mother who has been diagnosed with dementia. On Dec 30, 2023 my mother contacted Endurance to obtain a warranty on her 2003 Chevy Malibu that has an approximate value of $500.00. Endurance issued a policy for 164.26. per month. Later that same day my mother called Endurance again and they issued her a 2nd policy for the same vehicle for 161.03 per month. The monthly total value of these 2 policies was $325.21. Endurance made automatic withdrawals from my mother’s bank account for 3 months totaling $957.87, for a car valued at $500.00.
On April 11, 2024, we became aware of the situation and contacted Endurance to cancel both policies and ask for a refund. At a minimum we were expecting they would refund the total amount of the 2nd policy which would have been $483.09. Endurance informed us that they would review the circumstances and would let us know within 6 weeks. They acknowledged that 2 policies should not have been issued on the same vehicle but it got through their system because they were issued on the same day.
They sent us cancelation forms for both vehicles that needed to be filled out and notarized. We submitted the notarized forms on April 12 2024 via fax. We contacted them again on May 8, 2024 to get a progress report. Endurance informed us that they did not receive both cancelation documents. On this date, we resubmitted the documents and were informed that it would now be 6 weeks from May 8, 2024 for them to respond.
On June 24, 2024, we contacted them again to get an update. They advised that a check had been issued on June 18, in the amount of $246.18 for the 2nd policy. We contested this amount and stated our position that the 2nd policy should be refunded in total for $483.09. Endurance informed us that we exceeded their 30-day period for such issues to be raised. We stated that it was their error to issue two policies on the same vehicle and that had my mother needed car repairs they would not have paid twice for the same occurrence. We asked to speak with a supervisor and they advised that a supervisor would contact us within 3 days. We never received a call. Endurance should be ashamed of how they handled this situation and took advantage of a 90-year-old woman with dementia.
Reviewed July 6, 2024
I was with a company but they wanted $145 a month. With Endurance, they wanted 120-something dollars a month only. I also had a lot of people telling me how good they were. I signed up with them and it was quick and fine.
Reviewed July 6, 2024
Endurance called back right away. Their price was better and they cover more in a lower package. It included more things like diagnostics and electronics whereas with the other ones, I had to go to the higher packages to get that. When I talked to someone, they answered all my questions. I gave them my information but a mishap occurred and I paid for it later. When I finally needed the warranty and the shop I took my car to called Endurance, they said that the VINs were not matching up so they wouldn't cover it. When I first called to see why they weren't covering it, I had got a lady who was not very friendly to me. I understand that I made the mistake but she was pushy saying, “We have you recorded, so it was you.”
I had to start my contract all over again and go through another 30 days. That whole process was a pain. But I talked to a manager and he was the only reason I stayed because he was great. He threw in some other incentives for the inconvenience of having to go ahead and pay for my car that was in the shop at that time. He helped me do the contract over and made sure we put the correct VIN.
Reviewed July 6, 2024
My car is seven years old and my warranty expired. The dealership had recommended Endurance. Signup was great other than they were not completely transparent in saying that before the policy could be in effect, I had to drive that 1,000 miles. I would have liked to see that they told me right upfront that not only was that 30 days that I had to wait before the policy began, but I had to drive 1,000 miles. Customer service was very annoying, too. In general, I would never use them. I wouldn't recommend them to anyone.
Reviewed July 5, 2024
Just beginning our experience with Endurance. Our policy is fairly new and now we have a claim. We have never dealt with a warranty company before so it is new to us. The operators have been most helpful and have answered all of our questions. Looking forward to working with them.
Reviewed July 5, 2024
The Endurance rep who signed me up was excellent. I also spoke to my kids about signing up with Endurance and I told them that the customer service is excellent. They also make me feel comfortable.
Reviewed July 5, 2024
I just signed up with Endurance but I haven't had to use them yet. I bought a used car. It's nine years old. It only has 46,000 miles on it. I ended up doing research online and Endurance came out number one all over the place. So, I picked it. I'm very satisfied with the signup process. I started online. I had a call within 10 minutes. I didn't expect it. I had a saleswoman call me, and she walked me through the whole process. So, it was very easy. As far as the price, It was no big deal. You get a lot of benefits from the price. It was 1,500 bucks.
Reviewed July 5, 2024
I got a home warranty and they said I could get the package with Endurance for a certain price. I took it and signing up with them went quickly. It was better than most.

Reviewed July 4, 2024
I'm certain it is a great company however, when I contacted them 1 1/2 years ago, they said they didn't cover Los Angeles, Ca. As an owner of a Mercedes SL, the only company I could find was Fidelity Auto Warranty. I'd love to find a better policy with more coverage.
Reviewed July 4, 2024
The sign-up process with Endurance was brief and thorough on the phone. It was smooth. The rep broke the coverage down nicely and let me know the wiring and the major parts are covered. He said it could be transferred later. He also told me about bumper-to-bumper coverage and got down the brass passes all in a minute and we were done. Endurance has an all-in-one package. Everything is covered, not some things. The deductible is the deductible and the payment is the payment.
Reviewed July 4, 2024
I have been a customer of Endurance for some time now, and have been satisfied with their service and extended warranty on my 2014 WV Tiguan. I had to delete my original payment source due to hackers and forgot to notify them of the change. They notified me regarding the lapse and were able to rectify the situation. They were very professional and super kind in helping me resolve my issue. I consider their act to be above and beyond. That's TRUE customer service! Thank you, ENDURANCE!
William
Reviewed July 4, 2024
I'm satisfied with getting set up with Endurance. They sent me their brochure of what I purchased. I wanted full coverage for my vehicle. The person that I spoke to spoke English and he made it clear what I was purchasing and what benefits me from purchasing the product that they were offering to me. From my perspective, I made a good choice to purchase full coverage for my vehicle knowing what year it is. And with the economy, I can't afford to buy a new car. So, I better get coverage and I picked Endurance. Go for it, too.
Reviewed July 4, 2024
I enrolled with Endurance and the sign-up process was easy and good. The price was also fair. I was going to go to the other one that they show on TV but I was listening to the rep and he was really pushy. I didn't like it.

Reviewed July 3, 2024
Kim was very helpful and explained the details of my policy very clearly. The pricing is affordable as well. My policy will end up saving me a lot of money in repairs that I will need since my car is almost 10 years old.
Reviewed July 3, 2024
The rep was very helpful. She got everything handled very quickly and professionally. I was able to customize the plan to what I needed. It's a good cost overall. It is a monthly payment for 30 months, but free for 18 months after.
Reviewed July 3, 2024
Endurance was higher rated and most of the people I talked to said that that would be the better route to go. They take care of their customers. You can take the vehicle to any shop too with the other companies but Endurance has people in-house that do the administrative end of it and they don’t farm it out. Signing up with Endurance was easy. You put it on a credit card, you take it out by the month and I have X amount of miles in the contract that I have. Another good thing about it is the deductible. This is a $100 deductible and that's it. The rep had a very positive attitude, was full of knowledge and explained the period when you didn’t have coverage. You have to wait 1,000 miles or 30 days. Like most things, you just can't get a warranty and jump right in there and say you have a claim. The rep was upbeat, professional and knew what he was talking about. He knew the product and I was happy with him.
Reviewed July 3, 2024
I bought Endurance through General Motors, and signing up with them was easy. Everything is covered, which includes us getting a rental car service if they have to keep the car overnight.
Reviewed July 3, 2024
I like the price of Endurance and the signup process was easy. Their customer service was good as well. I haven't had to use it. But their coverage is pretty good.
Reviewed July 2, 2024
I just tried to cancel my warranty with Endurance and spoke to Rene **. He was very unprofessional. I literally had to raise my voice to him and continue saying “ I’m not interested…I just want to cancel”. I must have said it 5 or 6 times. He insisted for me to keep my coverage after I told him I didn’t want it. How is this kind of behavior acceptable?
Reviewed July 2, 2024
Okay they drafted 132 and some change out of my account today. I do not recall signing up for the program because I didn't make a payment on the day that I talked to the representative. Very displeased.
Reviewed July 2, 2024
This company will do anything in their power to deny your claims. One of the managers was incredibly rude and unprofessional during our conversation. Even when I upheld my agreement in the contract, they stated that they had grounds to deny. Our dealership even agreed that the claim should have been covered and said that they always have problems with Endurance. USE A DIFFERENT COMPANY!
Reviewed July 2, 2024
They are fraud. When your car have a problem and you take it to a mechanic, they will not cover the repairs. And when you cancel their service without using their service, they only issue you a 40% refund instead of the 100% promised when signing up.
Reviewed July 2, 2024
The warranty on my vehicle was four years or 150,000 miles, whichever came first, and the four years came first. That ended my warranty and I was coming out of pocket a lot after that. So, my daughter-in-law introduced me to Endurance. She said her father had it for years and years. The representative was very friendly and the experience with him was great. The first day I called, I didn't have the cash right then and there to sign up and I said I was going to get paid the next day and I could call him back. He said he didn't have a direct line. He told me to ask for him when I call and to stand my ground if I wanted to speak with him because they were all doing sales and the reps were going to try to not transfer me to him. I did that when I called and the other representative said the first rep was in a different department but he would get the credit. I just have to give him the information and he would make sure the first rep gets the credit. But that didn't happen.
The other guy lied to get the credit and he didn't do the work. The first guy did the legwork so I called back and spoke to a manager. We were on the phone for a very long time because I wanted the very first representative to get the credit and he assured me that he would. I called back and spoke to the first representative and he said the manager didn't give him the credit. I knew that wasn't going to happen so that's the only disappointing thing. People were lying just to get the sales and further lied to tell me that the credit would be given to the first representative. So, people aren't very honest at Endurance. The second person was very deceptive and I didn't like it.
I'm 100% satisfied with that very first representative. I liked his demeanor and the way he was. Even if they had the best service they can offer amongst all of the competitors but if he had answered their phone when I called and he wasn't very pleasant, the way he was, or he was very grouchy or acted like he didn't want to be there, I would have said, “Never mind." But he didn't.
Reviewed July 2, 2024
Signing up with Endurance was very easy. It's a little more expensive than I wanted it to be but it sounded like a reasonable deal. The rep was very nice and helpful. I asked him, "If something goes wrong with my car and I call you because I need to have it fixed, are you going to tell me it's not covered?" He said, "No, if it's something that is covered." We had American Home Shield and when the toilet tank cracked, they said we made it crack and they wouldn't cover anything. The rep with Endurance assured me that that was not the way it worked with them. My car is a 2015 and it's almost 10 years old. I've just hit 99,000 miles. And I'm putting quite a few miles on my car and I just thought it might not be a bad idea to get the warranty.
Reviewed July 2, 2024
Endurance called me and I gave them some information. The rep and I talked for 30 minutes on the phone. She went through every little detail, what the policy covered and how much it was. I also have roadside assistance, three oil changes, one alignment, and windshield wipers change. However, I tried to file a claim and that didn't go through because apparently, things were too old on my car and they wouldn't cover them. The shop said it would be about $739 for the brakes, rotors and discs. Then I needed some front-end parts but they didn't cover any of that as well. They said it was pre-existing damage for the other parts.
It took me a week to get hold of somebody because they're not open on the weekends when I took my car in. I had to physically go, get the rep on the phone and have the mechanic go through step-by-step. At the end of the call, the guy said, "No. Sorry. We're not gonna cover." It was $2,500 worth of work, and they would pay $140. I expected more for paying $183 a month and still having to wait for 30 days and 1,000 miles I drove my car. I called and they transferred me to somebody else who said, "I'll defer your payment." A deferral is only putting the payment on to the end of your contract. It doesn't cancel your payment. My next payment is August 13th. I'll cancel Endurance before that.
Reviewed July 1, 2024
Do not use Endurance. Took 1400.00 of my money and denied my claim. First and only claim. Paid from Aug. 2023 $132.00 monthly and when it was time for Endurance to step up, they fell flat on their face.

Reviewed July 1, 2024
After my Tacoma had a 100,000 miles check up (while having usual oil change), I discovered several items needing immediate attention. Tameka was so helpful in sending a copy of my contract so it can be discussed and I can see what may be covered.
Reviewed July 1, 2024
Endurance is shady. I was lied to in the initial sign up, found out later. My 2nd payment was pulled out too early causing my bank to go into the negative, however they did put the money back after a few days. I decided to cancel after all the legible and requested that I get my initial payment returned. MADALYN stated that I didn't get one. That I waited too long to cancel. I did wait 40 days. Their cancelation is within 30 days. She even said there was a balance of $46 and some change! She did state that I didn't owe it though but that is why they don't owe me any money back. They are full of it!!!
Reviewed July 1, 2024
Chevy gave me a price, which was almost the same price as Endurance but a friend of mine had Endurance and he was happy with it. I went with Endurance and when they called me back, we did everything in 10 minutes. It was great. The program activated 30 days after I signed up and according to my plan I got the best roadside assistance there is.
Reviewed July 1, 2024
A friend recommended Endurance to me and the sign-up process was quick. Everything was handled properly.
Reviewed July 1, 2024
I drive a 2006 model and it's a good car. But it's an older car and I wanted protection for it. I signed up with Endurance online, gave them my bank account number and they processed my first payment and got me started. I haven't had a chance to use it yet but as far as what it covers, it's fantastic.
Reviewed June 30, 2024
When I needed something to protect us against huge expenses, the Hyundai dealership that I use for most of my service gave me three different extended warranties to choose from. I asked another mechanic about the three different companies and he said that Endurance was trustworthy. The guy with Endurance was very helpful and explained everything. He seemed to be very knowledgeable about the plan. He had several different plans to offer and different price points as well and I picked the one that was best for me. He told me that they would be sending the contract immediately within a couple of days, and I received it on time. So far, I've been impressed with the fact that they're keeping their word.
Reviewed June 30, 2024
The signup process at Endurance was good. It went well. The rep walked me through the process. By the time I left, we were good. He sent the policy and we were done. He also shared with me information about what I would have to do if something happened to my car, and tried to make it plain as to which things would be covered and what types of things would be covered.
Reviewed June 30, 2024
A young lady called me and I liked what she was saying. It was a good pitch and the process was very smooth. Endurance gave me a discount as well. They took money out of my account twice but I haven't received the policy in the mail.
Reviewed June 29, 2024
Endurance was easy to deal with. They explained their coverage options very well and offered me a comprehensive warranty package that will give me peace of mind for the next five years. Representative answered all my concerns and questions.
Reviewed June 29, 2024
I bought a new used car. I wanted to make sure that I was covered ‘cause it did not have a warranty. I purchased Endurance and the signup process was easy. I would recommend them.
Reviewed June 29, 2024
Although the representative gave me an ultimatum to either sign up that day or the next time I call, it was gonna be $700 more, the coverage with Endurance is better than the last coverage I had. Because of the coverage that Endurance has and the fact that they cover my car at the age it is, I tell my friends and family I recommend them to try to see Endurance if they have an older car. To be able to get a car that's 2011 covered is hard. But Endurance did it. I'm paying more for the fact that I got that coverage. I'm gonna keep paying it because, at the end of day, for every piece that goes off my car, I know at least I'm getting something brand-new put back on there and make my car look original. I have three kids and this car needs to be reliable for them and safe at the same time.
By going through Endurance, I'm hoping that I get my car fixed at the prices that I'm entitled to. I know at least that, whenever something happens, I'm covered. But I've been waiting for the package ever since I started. That's one thing I wanted to read over. I want to see if there was any AAA or some kind of towing service that was involved in it but I haven't been able to look at that. I don't want my kids, especially my daughter, on the side of the road trying to fix a flat tire. Endurance could also do a follow-up. I'm paying $200 a month for my coverage. It'd be nice to have somebody call through and ask if I'm satisfied with my coverage so far. I'm under the impression at 30 days. But what is 30 days if I have no issues with my car?
Reviewed June 29, 2024
My experience was very good. They got me what I wanted and even recommended a discount for my son's vehicle which we have covered with them as well. The app is nice to use.
Reviewed June 29, 2024
I purchased a used car and I wanted to have a warranty on it and Endurance had a good price and offering. The features were good too. But I’m not very happy that I had a repair and it was turned down. It was in the engine compartment and I don't know why.
Reviewed June 28, 2024
First red flag, the first 3 mechanics I tried will not work with Endurance, so check with yours prior to purchase. I finally found someone that would file a claim and it was denied because I supposedly declined coverage that was never offered to me. I was led to believe any repair issue would be covered. Instead, I have paid out a total equal to over half my total Endurance premium. I basically paid almost $4000 for a policy that will only cover engine and transmission issues and only if they are in no way caused by a "routine maintenance" issue. I won't go so far as to call this a scam, but it definitely isn't worth the money. Just start a savings account. At least that doesn't expire in 4 years and keep all your money. If you are going to pay for this policy explicitly ask if you are getting the highest level of coverage, otherwise you will be paying for 90% of repairs yourself.
Reviewed June 28, 2024
My car stopped going in reverse. After waiting 3 weeks for multiple inspections from Endurance, they stated “there were too many metal shavings” in the transmission and it was failing before I had the warranty and denied it as prexisting. My transmission is now completely torn down with no coverage and a $1700 bill for determining point of failure.
Reviewed June 28, 2024
This company sends fraudulent letters through the mail to make sales. I received a letter saying that my specific vehicle warranty had been expired and to contact them to reinstate my warranty. This letter gave me anxiety because I have prepaid for an extended warranty when I bought my car. Turns out they never were my warranty provider in the first place and they send this letter to scam people into buying their services. It makes the company look VERY shady. Their customer service and sales time is an absolute joke and the woman I spoke to on the phone was nothing but dishonest.
Reviewed June 28, 2024
Endurance had the best deal and so far, it's been good. During the sign-up process, they did everything like it should be.
Reviewed June 28, 2024
The warranty on my car had expired so I purchased an auto warranty. Endurance seemed to have gotten good reports. It was easy signing up with them and I’m satisfied with the process.
Reviewed June 28, 2024
My experience with Endurance so far has been good. Signing up with them was simple. I paid and they sent me my stuff.
Reviewed June 28, 2024
Endurance is great. The customer service was very helpful. They explained the policy very well.
Reviewed June 27, 2024
I was denied repair coverage for the rear end of my 2500 Denali, because it was driven in and not towed. No help calling Endurance. They just said this is how it would be and nothing I can do about it. Don't buy from Endurance Scam.
Reviewed June 27, 2024
Great experience, was able to transfer my policy for a lower cost. With the cost of everything nowadays being an arm and a leg, Endurance is an amazing help for such a low cost, I really appreciate the help. Thanks Endurance
Reviewed June 27, 2024
I wanted to use CarShield, but they don't write in California so Endurance was the second best according to all the reviews I read. Signing-up was very easy. The representative was very nice. So far, so good.
Reviewed June 27, 2024
I called to get a quote and the same person gave me one and it sounded good. It was a very simple sign-up process and probably took 15 minutes at the most. The rep was very friendly and professional. My car is a few years old and my coverage is not bumper-to-bumper but it covers a major powertrain, AC, transmission, engine and all-wheel drive. It covers quite a bit. I called customer service and got a copy of the contract sent over so I would have something in my file and that was very prompt. She did that immediately through an email. So the customer service was fine. The warranty is more than adequate for everything that I was looking for.
Reviewed June 27, 2024
My sister highly recommended Endurance. They have been good at servicing her vehicle. When I signed up with them, it was easy and very welcoming. The lady who helped me out was very knowledgeable and she made me feel comfortable. I've also recommended it to others.
Reviewed June 26, 2024
When I purchased this warranty, I trusted it, believing that the plan I chose would cover anything the manufacturer's warranty would cover. I made three years' payment on time and tried to use it only once at the end of the warranty period. I was told it wouldn't cover any sensors, which was a significant breach of my trust.

Reviewed June 26, 2024
If I could rate a 0 I would. You pay all this money and when something happens, they use every excuse to not pay. The person they send to look at the vehicle knows nothing about vehicles so you are screwed with the bill. Would not recommend.

Reviewed June 26, 2024
I have been an Endurance customer since October 2023. I filed my first claim in May 2024, and after being without my car for 6 weeks and paying for a rental car out of pocket even though I specifically asked when purchasing my policy that I wanted car rental coverage when I would be without transportation and assured I would be covered. I was not! I was told my vehicle needed to be in the shop worked on a total of 8 hours a day to have a rental paid for that day. It took 3 and half weeks for an adjuster to come out and evaluate the issue when the vehicle was all prepared per their instructions and ready for them to view it. Mind you, I was still paying out of pocket for a rental when they were dragging their feet to do their job.
After 6+ weeks and 21+ hours of labor required by Endurance, they denied my claim. Save your money and purchase your warranty with a better company that will take care of their customers and not just take your money and deny your claim without providing detailed written and photographs of why/how they came to deny your claim when this information was requested several times.
Reviewed June 26, 2024
I had the supreme policy and was told I would pay $108 which was a good price to cover everything. But when I got the paperwork in, it was $155, which was above my budget. I called Endurance and cancelled the policy. I was told I’d get my money back because it hasn't been 30 days but I'm very dissatisfied because they said they couldn't give me my money back.
Reviewed June 26, 2024
I bought my son a car and his car came with an extended warranty. I forgot about my daughter's car. I got online and started looking up different extended warranty programs. I looked at the reviews as far as what people had to say about Endurance and I liked the reviews that I've seen. I gave them a call. The sign-up process was very easy. There weren't a whole lot of extra questions. I had all my information. The gentleman I talked to gave me a good explanation of how the process works and how to file a claim if I needed to, and then we set up my automatic withdrawal, which is nice ‘cause we know we all forget sometimes. It was a great experience. I got an email of the policy. But I wish I had a little cheat sheet card with my policy number on it that could go into my wallet. I think that would be helpful.
Reviewed June 25, 2024
I purchased the warranty and decided to cancel a few months later because I traded my car in. I called to cancel. The salesperson told me I needed to get this notarized to cancel. I did it all on the same day, scanned all information and was told 4-6 weeks for a prorated refund. I called and each time they said the refund is on its way. Today I spoke with a gentleman who said someone didn’t push the button until yesterday so that’s another 4-6 weeks. I asked to speak to a manager and he was a manager! He apologized but I suspect Joseph ** is behind delaying my refund since he was the one emailing me and upset he couldn’t sell me another policy for a brand new car?!?
This place is unethical and unprofessional! To delay a refund under $200 tells you a lot about this company! Please read all the reviews and pay attention. They are al very similar! The complaints are real. The staff is not customer friendly! I jumped through hoops to get the refund that they will probably delay again just because they can!
Reviewed June 25, 2024
Great communication with explaining the benefits of the coverages. The customer service was excellent and very helpful. Thank you for your information and support, helping with saving customers money.
Reviewed June 24, 2024
I called the customer service line to cancel my contract. I was transferred to another area and I was on hold for over 20 minutes. I find that to be very unacceptable. Live help from the mobile app is not an option.
Reviewed June 23, 2024
The sales person they have at Endurance are liars and they are deceitful. The sales person never told me that my car has to use 1000 miles for the coverage to kick in. He only told me that I had to wait 30 days. I brought my car to the dealership and I was not eligible for coverage and the dealer is charging me $975 only to diagnose my car. The dealer is also refusing to give back my car until I pay. I am a victim twice and keep in mind that these people don't care about you. They only care about getting your money any way they can.
Reviewed June 21, 2024
If you want a good warranty company Endurance Is the company you want to get.. Endurance has never let me down.. With endurance it's like having bumper to bumper warranty. I'm so happy with the endurance. I have my children going through endurance. They're the best company. They covered practically everything in my car.. From timing chain to fuel pumps.. A lot of electrical units they have covered that's going to cost an arm and a leg. Thank you endurance for always being there for me..
Reviewed June 21, 2024
Gunnar**. 1 review. Disappointing, Sad and unbelievable has been my experience with Endurance. I foolishly trusted the sales rep and customer service that there word meant something when I pre purchased their plan on a vehicle I was purchasing. The purchase fell through and emailed the sales rep and called customer service within 14 hours of purchasing their extended warranties. I was going to cancel the plan but instead went it with the suggestion that was in their terms an easier solution of me just not cancelling and they would hold my money and rebates deals until I find my new vehicle.
I hung up feeling ok about Endurance Warranties holding my 265.00 until I purchase a new car. Fast forward 40 days. I get a notice that I am late with my payment. I called and explain the circumstance to the customer service agent who sent me to two other people who told me there was nothing to worry about. My message would be noted and the late notice payment should be ignored. When I purchased my vehicle an Audi S8 I was denied a warranty with no reason why. Bummer but no big deal. Was I mistaken, after another run around I was finally given this form that I needed to fill out that needed to be notarized. A real hassle if you work to get a notary and have the vehicle's information. Impossible if you never owned the car. When calling about my situation I was told that my plan was cancelled because of a non payment and that I was not going to get a refund and there was no one else to speak to about the Issue.
I have never lost my cool on a Customer service person who was helping solve my dilemma no matter the outcome was not in my favor. Because of this woman’s tone, splaining and dismissive attitude towards my wanting my refund. I lost my cool and said some things I shouldn’t. I don't know a person who would not lose their mind when being robbed while being talked down to laughed at. I never have been treated so poorly by a customer service person or a company in my 57 years on this planet.
Reviewed June 20, 2024
The rep that I talked to was very informative. We spent about 15 minutes on the phone and ended up getting about exactly what I had had before. But there were a couple of other options available to me price-wise, which worked out a little better. It was fine. They were professional and informed and it seemed to be a pretty good deal. I didn't realize it was an ongoing payment for a while for a number of years. And actually, it was more than I wanted to spend. I called them back and was gonna cancel it and they worked out something that actually was even better for about the same, actually, for a lesser cost that was more accessible to me.

Reviewed June 20, 2024
My F-150 has been in the shop for over a week awaiting approval for repairs from Endurance Warranty Services. They were sweet and quick to sell me an extended warranty for my 2014 F-150 but they treat you like an insignificant number when you file a claim. Do not purchase a policy from this company. My truck is sitting at the Nogales, Arizona Ford dealership, Horne Ford awaiting approval for repairs and the dealer suspects that they will deny my claim to repair my truck. I am so upset at Endurance.
Reviewed June 19, 2024
My mother is 85 and has paid this extended warranty in FULL! She had the full package. Now we have a problem and they refuse to pay to fix it. The motor blew up due to a problem with the Oil Control Valve. It was full of oil and had just been recently serviced by the dealer. It has been almost a year that we have been battling with them and they refuse. I get sent to one person then another. We have jumped through hoops for them. Sent them paperwork from the dealership, had it checked by a certified mechanic and they won't even inspect what the mechanic did. They refuse to pay the bill for any of it, won't even let the inspector come out to inspect the issue!!
Reviewed June 18, 2024
The rep who sold me the warranty was great. However, I lost my job a week after getting coverage and called to cancel. WHAT A HASSLE. The first person I talked to tried to talk me into a lower price and I said I really don't wanna hear it and he kept going on and on. I got angry and said please just cancel and he had the nerve to ask me what is wrong with me for being angry. Uh, I LOST MY JOB. Very unprofessional for him to ask that. And then proceeds to put me on hold for 10 minutes as if to avoid me. I called back and was hung up on.
Called again and was automatically put on hold because they know who's calling and was on hold for 10 minutes again so I hung up. Another call and ask for a supervisor, and the operator said the warranty has been canceled so there's no need to talk to a supervisor. Are you serious, I asked for a supervisor, that's what I expect to happen so I can voice my frustration of how difficult I find the process to cancel. Because of that, I won't consider Endurance again. And if you think you're just going to do the 30-day trial and see what the policy is all about and if not impressed or something happens that you have to cancel be prepared for a run around.
Reviewed June 18, 2024
It was easy with Endurance. It only took me 30 minutes once we agreed on the package. The salesman was a very polite young man, gave me all the info I needed, and made sure I got what I wanted at a decent price. He wasn't pushy and offered up everything to me. I'm in sales and the one thing that I do not like and teach my men is do not push. When a customer says no, it's no. Recommend, require, and move on. I'd tell others to call Endurance, especially for the different warranties they carry. They have excellent warranty. They cover things that I didn't think they were gonna cover like the air conditioning and the electronics. I have a new BMW and my concern was if one of those $1,000 sensors goes bad, it's gonna come out of my pocket or theirs. But between that and the deductible, Endurance went above and beyond on what I expected.
Reviewed June 17, 2024
NO STARS--I purchased an extended warranty with Endurance to cover my recently purchased 2014 gmc yukon. 1st time financing a car so I wanted to make sure it was taken care of and covered god forbid anything were to happen to it. Well something did happen. We were driving it and it started acting funny out of nowhere and the check engine light came on. We parked and had it towed to a shop to get looked at and come to find out that the cylinders were collapsed on 3&7 and as well as the camshaft had damage. The car has been in the shop for 3 weeks going now and they have denied my claim even though every part and thing that is wrong with my vehicle is stated as being a covered part leaving me with a 9000 bill at the dealership as well as in debt for the car that now cannot run.
I bought this for the security of knowing if something were to happen it would be taken care of and I was reassured many times that it was going to be approved because as I stated it was all covered parts. I am now involving a lawyer to get to the bottom of this because it is BULL you pay for a 5000 extended warranty over 5 years but now that it is time for them to pay up claim is denied. There are no supervisors ever that know anything or that are willing to help and their 3rd party ccd claims company are rude, not helpful at all and are impossible to talk to or get any information from. Don't do it. I highly recommend looking into other companies. They had no problem taking my money but now that it's time for them to pay up they are refusing.
Reviewed June 17, 2024
They were wonderful during the signup process. I was stunned that they were as quick at setting everything up as they were. I flat out said I don't want it automatically charged to my credit card. I'm old school and wanna receive a bill. They walked me through going in and fixing that in the system. Everything that I have done for sign-up and getting my billing running has been with ease. I'm just hoping and praying that when the time comes that I would need them, it's just as easy.
Reviewed June 17, 2024
I just bought the Endurance insurance for my F-150. So, I haven't had a chance to use it to see how effective it's going to be. I’m taking the chance on how it's gonna work but I wanted to make sure I had my 150 because that's the one that we use when we go on long trips. I'm 72 years old and I'm getting the insurance for peace of mind. I am hoping that it does work out. The reps answered my questions in the little bit of interactions I had with them.


