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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,916,070 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 47 Reviews 8835 - 9035
    Verified purchase
    Staff

    Reviewed May 23, 2023

    The rep at Endurance was really helpful when I signed up. She explained everything to me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Keith, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed May 23, 2023

    I called Endurance and spoke to a very helpful representative. She was very patient, which is one of the things you look for when you are shopping around for warranties. She was on the phone with me for quite a while because I was in the middle of doing other things. She was very explicit in that we needed for the mileage and told us the warranty didn't kick in until 30 days and also 1,000 miles. She was upfront about what they covered. She made sure that if I had any questions, they were answered before she got off the phone. Then she sent me an email with any follow-up questions that I had. I could reach out to her personally, and she would make sure that they were answered as well. Plus, the price was within my range. They didn't have an astronomical down payment that most of the other warranty companies are asking for.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Renea, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 23, 2023

    I'm paying $175 a month for Endurance which is about over twice what I'm gonna be paying State Farm. I've been trying to get with Endurance, but it says that the lines are all busy every time so I haven't been able to tell them I want to get rid of them. State Farm decided that they would like to keep me as a customer and instead of paying $150 a month, I'm gonna be paying $65. That is a good deal for automobile insurance so I'm staying with State Farm.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, George. We are sorry to hear this. We'd like to see if there's anything we can do to make this right, please get in touch with us at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 23, 2023

    I'm a big person with customer service because a lot of companies have put that to the side these days. I know we're in the tech world, but not everyone wants to do a message or chat to get help from customer service. I would rather speak to a human person and with Endurance, I talked to a rep. He was quick and knowledgeable. Signing up with them was easy, too. I had a great experience and I hope I get a call back six months to a year from now.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, [Latonya. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed May 23, 2023

    The rep I dealt with was very helpful and he explained everything fully about the Endurance warranty, so I didn't have any questions afterwards. I have a 2017 Camry and with the policy, I don't have to put out a whole lot of money to pay for something.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Towanda. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2023

    I had a good experience. I still haven't received the package. But I wasn't even on the phone with the lady a good 10 minutes, and she was friendly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, Christina! To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed May 22, 2023

    They did a good job explaining the benefits and coverage. They were friendly enough and the price seemed reasonable. But I called to cancel it around the time for the first payment to be withdrawn and the lady encouraged me to keep it. When I get ready to use it, that's when I will know whether it's good or bad.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Cathy. Thank you so much for your review! We're glad you chose to stay with Endurance, we'll be here for you when you need us!

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaffBillingRates

    Reviewed May 22, 2023

    Signing up with Endurance was an easy process. The rep who helped me was well and knowledgeable in their product. He explained everything in very great detail for the breakdown of the plan, how it works, the mileage and timeframe, and payment situation. What they offered was a great coverage and at a reasonable price compared to the other I had seen or the one from the dealership.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kevin. We are thrilled to learn that you had a positive sign-up experience with us!

    - The Endurance Team

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed May 22, 2023

    The rep was good. I liked that I can pay for three years and it's good for five years. I'd get two years free.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thanks for the stellar rating, Tony!

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 22, 2023

    Endurance Auto Warranty's rep was good. He broke down everything. Signing up took 10 minutes. It was quick.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great sign-up experience, Brian!

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed May 22, 2023

    Endurance Auto Warranty kept telling me they wouldn't be able to cover my warranty. They were running out of money. So, I cancelled them. I made the mistake of taking out CarShield which covers nothing, and came back to Endurance. The reps were polite and helpful. They were very glad to have me back and to work out something. The rep gave me a couple of quotes that I thought were too much, and we came up to something else. They had a special of $130, which probably was the going rate anyway. But that was very nice.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Dorothy. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesSales Tactics

    Reviewed May 22, 2023

    I talked to a person, and he was very cut and dry about what Endurance Auto Warranty covered and what it didn't and what they were able to offer for what price. The only thing that I didn't understand was I called for information to try and make an informed decision. I said, "Okay. I understand all that. I wanna take the night, maybe a day and just weigh the options out." Because we were talking about 130 something dollars a month. It's not a lot of money, but it's still some money. "Do I put that towards the monthly car payment? Do I just put that money back and save it?" The rep said, "This offer is only good for this phone call." I asked what that meant. He said, "This coverage won't be offered if you don't elect it now. Because we're not there to inspect the car." And I said, "You wouldn't be there to inspect the car anyway."

    If I don't do it, would they make me go to a service center and have the car checked out? Because I did not understand what he was talking about. And he said, "It's just the way it works." It felt like a high-pressure tactic. But I'm savvy, and it is what it is. So, while I was on the phone with him, I googled the reviews and it seemed legit. And it wasn't to a penalty or anything. I can cancel it anytime I want and I'm out of it. So I wasn't putting anything up, risk-wise.

    Endurance said that all my car was approved for was the middle-tier warranty. But if I had the option to upgrade it for a nominal amount, I would have because it covered more. If that middle-of-the-road warranty cost $130 a month, the difference between that and what the highest one wasn't that much. So, I would have paid another $30 or $40 a month to have access to that better warranty. It was just presented as a take it or leave it, without saying "Take it or leave it."

    The payment plan is nice and convenient. I did the down payment, and I had to wait a month and 1,000 miles before the warranty became active. But they just debit it out of your account. I tried to be savvy. I wanted to pay it biweekly. The rep said, "The only way that you can do that is if you call and make the extra payment manually. But your plan won't take effect until the payment is full, which would have been 45 days." It would move it from the 11th to the 28th. I said, "Just do it."

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Stephen.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 22, 2023

    Purchasing the warranty from Endurance went well and the customer service rep was good. But the cost sounded a little high.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for the review, Nick!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed May 22, 2023

    Endurance has multiple packages and we wanted something that covered from the ground up. If it's something you want or need for your vehicle, you just sign up and do it. It’s easy. We called Endurance and the rep gave us the estimate as to what the warranty was gonna cost. We chose whatever we wanted and paid for it, and then, they sent us our paperwork. The reps were knowledgeable and friendly. There was no pressure. We reviewed whatever they had to offer and they let us pick the plan that we wanted. They told us to take some time to think about it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jeremy! We really appreciate the time you took to write such a detailed review about your sign-up experience.

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed May 22, 2023

    Endurance was highly rated online and it looked like they provide directly as compared to a reimbursement so, I went with them. The sign-up process was good and the rep was helpful. I was told there was a waiting period when I signed up, but not before then, when I was shopping. Other than that, it was great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    David, we're happy to see that you had a 5-Star sign-up experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 22, 2023

    Endurance is the first auto warranty I’ve had and the guy was able to answer all my questions and concerns when I was setting up. He gave me all the detailed information that I needed and made sure that everything that I was worried about was covered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Richard, we're happy to see that you had a 5-Star experience with our team! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed May 22, 2023

    Endurance has a just price for the benefit you get. I just got my wife's car on it and I still got one on my truck. They're supposed to send me paperwork but I haven't received it yet.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, Steven. Thanks for sharing your rating with the community and us! To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsBillingHonesty & Transparency

    Reviewed May 22, 2023

    I got there at Nissan and found out Endurance didn’t cover the full diagnostic. So, I was left with a bill of $369 that I got to pay out of pocket. The only thing that was getting fixed was the AC. Endurance said that I went with the cheapest plan but I didn’t. I asked the guy if this was not the lowest plan and he said I was covered on everything and only have to pay for my deductible of $99. I sat there and waited for hours for nothing. It's terrible. I would never recommend Endurance to anyone. I'm 100% disappointed. Endurance should stop lying and scamming the customers, and be straight up with everything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Rosetta and are sorry that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed May 22, 2023

    They were really friendly and very professional. They provided good customer service. The coverages had reasonable prices and they were affordable. They have a mobile app which is very useful.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Juan. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageTechPrice

    Reviewed May 22, 2023

    I spoke with a gentleman and he told me that there was coverage on the vehicle. We got signed on a little over a month ago, and the cost came out to $133 a month.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Monica. Welcome to the Endurance family. Thanks so much for taking the time to write us a review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingOnline & AppStaffBilling

    Reviewed May 22, 2023

    Customer service was helpful and they answered all my questions. My rep Reed was very helpful. He took my calls and helped me to the best of his ability. I have the app to look at my policy but it's not really helpful as far as when my payment is due and what card is on file. I tried to look up when my payment was due and it's a struggle to get to that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Truvail. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We'll be sure to share it with our customer experience team.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechRates

    Reviewed May 22, 2023

    Endurance is rated the number one warranty, and they work directly with the dealership. I bought one of the better plans, and for my needs, it'll work fine. The customer service was okay too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a review, Troy!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 22, 2023

    My miles were running out on my truck and I got Endurance so I can have a warranty on the vehicle. I had a nice selection and the rep was very nice.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Earnestine. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffRates

    Reviewed May 22, 2023

    I know there a lot of scam ones out there and I landed on Endurance because I heard it on a radio show. The signup process was straightforward, and the rep wasn't pushy. When he told me the initial price, I told him that was a little steep, and he worked with me on the price until a favorable price was negotiated. He was helpful. I also asked him, "How do I know that you actually work for Endurance?" He sent me an email, and he was good. I got a nail on my tire today, and I have to start a claim but their app doesn't tell me what I need to do. That's one thing Endurance could improve on. It would definitely help if I knew where I can and can't go. They say, on the website, you can go anywhere, but that's not true.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, David. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsRental Car

    Reviewed May 22, 2023

    The place where I take my car to no longer accepts CarShield. I asked them what was a good one and one that would give me a better deal. They said Endurance is good. They pay for the car rental. You don't have to come out of pocket and wait to be reimbursed. They also said that Endurance pays quicker for whatever is wrong with the car than CarShield. I wanted to bring both cars over to Endurance but it would have been pricey for me. I was only paying $89 with CarShield, and now, I'm paying $109 with Endurance. They told me I have the highest plan where they pay for almost everything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Sandra. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed May 22, 2023

    I enjoyed signing up with Endurance. It was quick and easy. They asked a few questions and I answered them. I was enrolled the very same evening that we talked. What they cover is a whole lot more than what CarShield did. Endurance covers my electrical, all my motor parts, and my drive train. I'm satisfied with Endurance. They took care of me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Larry.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed May 22, 2023

    The cost is a little bit high, but when you slice the cake, it's good to have Endurance, compared to what the cost would be if something traumatically goes bad. However, I'm a little bit upset that they couldn't take my other car that's in good condition. They should start insuring high-end cars and hypercars.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sean. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 22, 2023

    I'm satisfied with Endurance so far. The customer service is good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ivory. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 22, 2023

    The rep was great. I spoke to one before I did it and she said that I was getting something for free because I was signing up with Endurance. But when I asked the next rep, she said that there wasn't anything like that. She told me the policy covers everything but tires.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    We appreciate your feedback, Joshua.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed May 22, 2023

    I'd like the world to know how Endurance treated me. I spent almost $4,000 on coverage and I don't have any paperwork to support it. I have nothing in the mail yet. Not even so much as a receipt statement that states the policy has been paid. I paid for it, for five years in cash, and it's been over month. I reached out a week ago and spoke with one lady who appeared to be okay but all she did was tell me that she was gonna send me some information to my email.

    Endurance sent me a blanket thing, like a booklet that they send to everybody. I expected it to tell me what my coverage is, but nothing was specified about what was going on with the account that I purchased. Also, I want a hard copy so I can read this myself and see what my account said. I don't want the generalized stuff that they give to anybody so they know what the program was about. I know what it's about. I saw the commercial and that's why I called. I'm quite disappointed in Endurance. As a matter of fact, I'm gonna call and see if I'd get my money back because I am done with them. I'd go to someone else. 'Cause this is for my mother's vehicle and I wanna make sure it's covered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Johnathan. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed May 22, 2023

    Signing with Endurance was extremely easy. The rep was wonderful. I didn't have to do much else other than give him the information that he needed and he took care of everything else. That made it extremely fast. There was a certain amount of days he explained to me that the policy would start kicking in. That was the first question I asked them. I didn't wanna just rush into it and take it right in. It was one of the best experiences I've had through a customer support standpoint.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Darius, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed May 22, 2023

    The sales rep and I had a smooth conversation. He sold me on the Endurance policy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, Monice. We will share this with our customer experience team to let them know how they're doing.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed May 22, 2023

    The people have been very helpful and positive. I had no issues with anybody that I had dealt with. However, they told me that most car dealerships use Endurance as a warranty to fix vehicles, which I would rather take my vehicle to the dealership. When I called and talked to the dealership about it after I signed up for the warranty, they told me they don't use them at all. They said they have issues with their service. The dealership warranties all of my stuff and provides me with all the services I need immediately. I don't have to wait. I’ve been using their insurance at first, and I was gonna go ahead and pay for theirs again, which I’d probably end up doing.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Marcus.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaffRatesFollow-Through

    Reviewed May 22, 2023

    I went through the quote and followed through all in the same call. The sign-up process was really easy. The rep was very personable and he worked to make sure that I understood all the clauses and everything that was in my policy. He also made sure that I didn't have any questions. He did the best that he could to get me the most eligibility and security for my policy possible, and I really appreciated that for the rate that he gave me. No company is perfect, but Endurance was close to it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Amber.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 21, 2023

    My rep was very helpful. I was a little lost but she made me feel better.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kelley. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 21, 2023

    My rep was helpful and he answered all the questions I had. He explained how everything works. I'm satisfied with him. I had a pretty good experience with Endurance and I've recommended them to a couple of people.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Randy. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind. Thank you for recommending us!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2023

    My rep was very informative. I really appreciated his help. I initially called EasyCare because that's who my initial warranty was through when I bought the car, and that guy was very pushy. So, it's very nice when you talk to somebody that's understanding and helpful.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Deanna.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed May 21, 2023

    My rep was phenomenal. He explained it al. I was so unsure and he said, "Well, if you don't like it, you can always get your money back." He went above and beyond for me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Tiffany! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed May 21, 2023

    I have Endurance and my dad has it too. It was referred by him and he usually makes good choices when it comes to insurance. Signing up went good but I wasn't made aware of the $20 activation fee that would come out along with the regular payment. The rep explained the policy well but she was explaining only the good parts. There was some kind of offer where I have to accept it while I'm on the phone with them. I couldn't hang up and think about it and call her back. I didn't like that part. I wanted to talk to my dad about it and I didn't get a chance to do any of that because I couldn't get off the phone with her.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Krista. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 21, 2023

    Purchasing the warranty from Endurance went well but I still haven't received my policy. I was trying to get ahold of them.

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    Endurance Warranty
    Response from Endurance Warranty

    Debra, please email us at feedback@endurancedirect.com and we will be happy to assist you.

    You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageMaintenanceStaffBillingFollow-ThroughHonesty & Transparency

    Reviewed May 21, 2023

    The lady took my payment and made me believe that I was in the Endurance Plus but it turned out that it as the basic version of the Endurance policy. Plus, I was promised to have in my email the details of my policy. What I got was the setup for the online payment and an email that said my policy is coming. But I've yet to see a copy of my policy and what the details of my policies are. Endurance has horrible customer service because they say one thing, and do another and don't follow through. The rep was very helpful, which was why I bought into the lie. Endurance also has weird hours. My boyfriend who also signed up with the policy had an issue and we were trying to get in contact with someone to help us out during the weekend. They don't work weekends. People's cars break down on the weekends too.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, fabiola.

    We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingOnline & AppStaffBilling

    Reviewed May 21, 2023

    The rep could tell from my tone of voice that I was already wanting the warranty and I didn't have any questions about it, so he just went through how things were gonna go and how the payment process works. The rep wanted me to pay the warranty for a year but still have the three-year coverage. He wanted me to do 125 a month for the three years but I couldn’t do that and he said we could do 119. So, that was easy to be able to figure out what I could afford. I was told that I should get the app and put all my mileage and VIN number in there, and it's a better experience. Everything is digital now but a lot of people still don't have internet or apps on their phone. It would be nice though to have a mailer that Endurance could send out so you could fill things out that way.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rachel. Thanks so much for taking the time to write us a review!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 21, 2023

    The signup process with Endurance was very simple and the rep was very knowledgeable about what was going on with anything I asked him.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Craig. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 21, 2023

    Signing up with Endurance was super easy. The rep was super friendly and answered all the questions I had. I had a lot of questions about the policy so he walked me through each of the policies to make sure I knew what I was getting. He offered a few different packages but I did some of my research ahead of time, so I already knew going in what I wanted. I chose the smallest package for what I need. But he was still helpful in helping me figure out how the process works.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robert. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed May 21, 2023

    The rep was very thorough. We spent over an hour on the phone. He answered all my questions. But the cost of their warranty is more than the previous insurance I had.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Shelby! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed May 21, 2023

    The rep who took care of me was nice and she helped me out. But they gave me a price and then it went up. It was only a month's difference but it is what it is.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Miguel. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPrice

    Reviewed May 21, 2023

    The experience with Endurance was alright. I signed up with them online and I had no problem. Somebody called me back and went over a quote and what coverage I could get.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Terry. Thank you so much for your review!

    - The Endurance Team

    Verified purchase
    Customer ServicePrice

    Reviewed May 21, 2023

    I called Endurance and they gave me a good quote. Signing up with them was great. I'm happy with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Nicholas. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed May 20, 2023

    When I talked to the lady, I liked the stuff that she was telling me. Also, the pricing was fair. So far, my experience is all right. I'm just still waiting on the paperwork and my cards from them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Durand. Thanks so much for taking the time to write us a review! To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app.

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase

    Reviewed May 20, 2023

    Getting signed up with Endurance was easy. I was impressed with the knowledge of the person that I spoke with.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Calvin! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed May 20, 2023

    Endurance is a little bit more expensive than the other people I had, but they have more stuff to go with. The sign up process was pretty easy. I did it all over the phone. The rep that I talked to was great. She told me everything that was covered and sent me the email of everything that was covered. It went real smooth.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Cedric.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffBilling

    Reviewed May 20, 2023

    My first bill was $219. There was so much other stuff going on that I didn't recall how long I had to have it enforced before I could use the policy. But the guy I talked to at customer service said that he would take that off and drop it down to $147 a month and waive this next month's payment because right now, I'm in the middle of a financial hardship and I don't know if I'm gonna be able to keep it.

    Signing up with Endurance was pretty good because the rep seemed like he was upfront with it. But it's hard for the customer to keep up with what they're saying and what the coverages are. I was hoping that I could get coverage on my car, but I gotta wait 1,000 miles. It might take me about eight months to put 1,000 miles on my car.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Norman. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed May 20, 2023

    The guy that I talked to was really friendly. He walked me through what Endurance covered and how much the policy was. He also gave me a discount. The policy was within our budget. It covered a lot of things.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ashley. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed May 20, 2023

    It was easy to sign up with Endurance Auto Warranty. I liked that I could back out anytime. However, it could have been more thorough afterwards. I found out there was another section that I would like to have that covered electronics, but they didn't say anything about that. Also, I have to wait 30 days, or it's 1,000 miles. But it's fair.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jeff. Your feedback is highly appreciated. Thank you so much for the stellar rating!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed May 20, 2023

    The signing-up process was good. But it was a bit aggressive, especially just with asking simple questions. It was almost as if any and all feedback from the client was to be squashed, which I even told the guy one time, "I called you guys with the intention of buying the warranty and I still intend to. But if you talk to me like a child one more time, I'm gonna hang up the phone with you." He straightened up after that. We ended the call very cordially. I bought the warranty. The company's reputation speaks for itself. So, the process was smooth.

    The hard-line part of it was over the top. I get that these guys probably talk to dozens of people and some people probably waste their time and spin their wheels. So, they probably try to get as many calls as they can and close deals. If I had been a snowflake, I would have been very offended and ended the call. But I'm not and I had an end game in mind to get through the process. So, I stuck in there. That was the only part of it that wasn't pleasant.

    I told the guy point-blank, "If you ever come to Houston, I'm gonna put you on my sales team." Because he was driven, focused, and professional. He was a hammer and everything he saw looked like a nail. He was well-spoken, and he knew the product backward and forward. I got the most comprehensive one coverage. Endurance Auto Warranty said it was 30 days or a certain number of miles before the coverage would kick in. But the way I interpret it was I couldn't buy the car and come to a week later and say, "Hey, I got a claim." But they were thorough. They took care of business.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gary. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed May 20, 2023

    I have two vehicles insured with Endurance. Their customer service rep did such a good job. I was impressed with the way she was breaking things down. She knew how to explain things so that I could understand them so I didn't feel any kind of pressure. She reiterated several times that it was no pressure. If I wanted it, that’s okay. If I didn't, there were no hard feelings. It was super easy to get signed up. They take care of everything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Adrian! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed May 19, 2023

    There's very little that's not covered with Endurance. Just negotiate until you're satisfied with what you're getting. I didn't like the price they were offering, and they didn't like the price I was offering.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tim. Your feedback is highly appreciated.If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 19, 2023

    Endurance asked me some questions. They asked me the mileage on my vehicles, and the VIN number on them. I hoped I would get some paperwork and a card I could carry in my wallet. I haven't got anything. Endurance told me they would put it in the mail to me and send an email. I said I'd rather have it in the mail. I'm waiting for them to get it together. If they don't, I would have to cancel.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi James, we're sorry to hear you haven't received a copy of your policy yet. Please reach out to us at feedback@endurancedirect.com and our team will be more than happy to assist you!

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed May 19, 2023

    The sign-up process was pretty good. The lady we talked to, did a very good job. She explained to us the different packages and what they would cover. She did that well. I explained to her my basic concerns, which were for the major systems in the car, including the electronics, the engine emission, and the air conditioning. I wanted those covered and my wife wanted a few other things covered and we got the package we got. I appreciate the 30-day waiting period.

    But for some reason, the initial information after we signed up did not come through on the email. We use my wife's email because she's the financial person in the household and she didn't get it. We called a week ago and she finally got the policy sent by email. When you spend that kind of money, you want something in hand. It's the satisfaction of having bought something and having it in hand. Even an introductory folder that has a basic outline would be better than what we had. But it's 39 pages so I can understand why they don't wanna send it by snail mail. It would cost a fortune.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback and understanding, Peter! You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed May 19, 2023

    The customer service was pretty good. There are a lot of things that they cover on your car and they have different levels of policies.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Anthea. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageMaintenanceRates

    Reviewed May 18, 2023

    My plan covers the transmission except wheels and maintenance. They have good rates.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thanks for the stellar rating, Ekham!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed May 18, 2023

    The Endurance rep was very helpful. She answered a bunch of my questions. She's very professional. The only thing is what she quoted me and what paperwork I got are two different things. She quoted me $3,700 and I got a paper in on the insurance thing for $4,100. I just haven't called them yet. Other than that, it was a great experience.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Desmond. Your feedback is highly appreciated. We'd like to apologize for the confusion between the two quotes. When time allows, please give us a call, and we will be happy to sort everything out!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 18, 2023

    I haven't been that long with Endurance but they were supposed to send me something in the mail, and that never happened but so far, so good. I like the coverage on the powertrain all the way to the back of the vehicle. The way they explained it is that it covers everything including the electronics. The representative was very polite. Every question I had, she answered. I was checking with a lot of other people, but she made me feel more comfortable to go with Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ben. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingTimeliness

    Reviewed May 18, 2023

    The signup was smooth and they told me everything I need to know. I was generally looking for something that pretty much covered everything, every type of problem or issue, and the package I was presented with was great. It was like 500 to sign up and they gave an extra $300 discount for signing up the same day. Also, they do special deals on oil changes.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving your feedback, Bj.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Claims HandlingCoveragePriceStaff

    Reviewed May 18, 2023

    The rep was great. He was super helpful, thorough and had all the questions answered. There was a little discrepancy with what I was seeing online versus what he was quoting me, and we ended up finding out that it was because the online quote that I had had less mileage than the one that he was offering. It was still a five-year coverage, but it was only 30,000 miles instead or instead of 50,000 miles. I went with the longer mileage, and I'm very satisfied, but that could change. I haven't had to go through a claim process yet.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Demosthenis. We’re so happy to hear you had a great experience with our customer service team and that they were able to resolve the discrepancy! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 18, 2023

    Purchasing the coverage was straightforward and the options were good. I appreciate Endurance. However, overall with insurance, I've heard horror stories about people getting things approved. It's a warranty and they felt as though it should have been covered and it wasn't. That's my only fear.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Tony! We're sorry to hear about your concerns, and would like to assure you that we pay for all covered car repairs. Understanding what your policy does and doesn't cover is essential. If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 18, 2023

    The reps were wonderful. I put the paperwork in online. Within 15 minutes, I had a call on a Sunday. Any questions I had, they had answers. The warranty gives peace of mind.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ashley. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed May 17, 2023

    Endurance Auto Warranty's rep told me the deals, and they worked with me on it. We got the payments right for me. But I didn't know if I need to activate it to get service. I still haven't got an account number. I downloaded this app, and they told me to go to it. I tried to get into it. I put my email in and it told me I didn't have an account with that email. The rep told me he would resend. I got this message, but I don't know what to send. The message he sent was the same one as the first one. But I didn't see an account number. But the salesman was straightforward with everything, and I appreciated that.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Melvin. We're happy to see that you had a 5-Star experience! If you still need help accessing your account info, please email us at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 17, 2023

    The rep was very, very pleasant when I was signing up. The only thing they asked for was the mileage on my car. They didn't make the process hard at all. I asked them to send me a card. But I still have not received the card in the mail or anything written about what it actually covers.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Louise. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us.

    To view your policy, visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 17, 2023

    When I signed up with them, it was fruitful and painless. It didn't take very long to get me signed up. They explained everything to me and went overall the different coverages. They let me know about everything that I was covered with and was not covered for.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Luis, thank you for the wonderful review and for sharing your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase

    Reviewed May 17, 2023

    The sign-up process was easy. I understood it all and we were done in 15 minutes.

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    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great sign-up experience, Eugene!

    - The Endurance Team

    Verified purchase
    CoverageTechPunctuality & SpeedStaff

    Reviewed May 17, 2023

    Signing up with Endurance Auto Warranty was nice and easy. I asked if my contract would cover everything in my vehicle and the rep told me it would. She also said I would have to wait 30 days to do a claim if anything should go wrong. And the only reason for that is they would try to see if something was wrong with the car, and I took out some extended warranty to get it fixed.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mary. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed May 17, 2023

    The Endurance sales rep didn't take no for an answer. He was pushing and trying to get the best price for them and not for me. But so far, I have no problem. But I also haven't used it yet.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Peter.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed May 17, 2023

    Their reps were nice and amicable. But the price was a little high.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Michael. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 17, 2023

    I was impressed with how quick and easy it was to get everything set up with Endurance. Their reps were knowledgeable. I'd tell others to get signed up with Endurance. It's a 123 process.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review about your sign-up experience, Fernando! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 16, 2023

    The rep of Endurance was really polite and explained everything to me. She answered all my questions.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Florence. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedBillingHonesty & Transparency

    Reviewed May 16, 2023

    The sign-up process was a little bit misleading because I thought that the hybrid battery would be covered and then I found out later that it's not. I was gonna cancel so Endurance lowered the payment and I decided to keep the warranty. They should make sure the customer knows exactly what they cover. Also, I've had to make several phone calls in order to get the correct payment on the invoice and I still have not received a corrected invoice.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Brenda.

    At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 16, 2023

    Endurance seemed like they were the best by the reviews that I read. Signing up was good and painless. We took a couple of days and got back to the rep.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Ron.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceStaffFollow-Through

    Reviewed May 16, 2023

    The sign-up process with Endurance was smooth. I called and a gentleman answered the phone. He broke down the plans to me. He was friendly and followed through.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Latonya. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 16, 2023

    I did an inquiry online and did it after hours. Then, someone called me on a Sunday afternoon and went through the process with me. I signed up right over the phone and it was very simple. The rep was very personable and she provided me with her information so that if I get another vehicle, I could contact her directly instead of having to go through the whole process. It's been smooth sailing and in the case that I have to use it, it seems like it's a fairly easy process.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Bianca. Welcome to the Endurance Family!

    Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a customer for many years to come and to providing yu with excellent service.

    - The Endurance Team

    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsBillingHonesty & Transparency

    Reviewed May 15, 2023

    If I could give 0 stars I would! Never had such a horrible experience before. I’m shook. I asked a thousand questions, all the right questions. Everything sounded good. Paid almost 400 to get it started plus the first month payment. This was almost two years ago. Moving forward to today I made my first claim just to find out they lied about everything they initially told me in the beginning coming out my pocket $600 for repairs that were “covered”. They only cover up to a certain amount but won't tell you that till the end. Had to pay my own inspection fee. Had my car at the shop 7am-till closing 4:50pm.

    Communication was on point until it’s time to approve things. They finally approved the inspection at CLOSING TIME even though I talked to them 3 times that morning about the claim and everything was “moving along smoothly” so I had to pay otherwise they wouldn’t release my car until Endurance responded back saying they approved it. Somehow this is my fault and there’s nothing they could do about it. I would highly not recommend them to anybody and I told everybody I did recommend them to end their policy. They will never get another $1 out of us. Worse company ever. THIS COMPANY IS LITERALLY A SCAM. I'M FILING A COMPLAINT.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Ethel.

    We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 15, 2023

    The rep from Endurance was very friendly. We had some stuff in common and it was like talking to a neighbor. The signup process was nice and easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Bucky. We’re so glad to hear you had a quick and easy sign-up experience and are grateful to have you as a part of the Endurance family! We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffRatesRental Car

    Reviewed May 15, 2023

    I had my own used car lot and I used to provide the Endurance coverage for cars that I sold. I was familiar with their customer service for people who would have car problems down the road. When I looked it up and they're still on business, I gave them a chance. I got it for my wife’s daily car. They offered towing and roadside assistance. If she was ever to be hit in a car accident and the car was totaled, it was $1,000 to help her recover and a rental car, which is really nice. I thought it would be perfect for my wife to give her some security and feel safe.

    The sales rep pressured me a little bit because I said I wanted to just kind of get a price and he told me to at least sign, get the ball rolling, and the price was going to go up if I call back. But he reassured me that if I found somewhere better and I thought that I wasn't going to use Endurance, for some reason, I could cancel it at any time within the first 30 days. My wife was upset because of the price but I explained all the options Endurance was giving us. It's a $100 deductible for any kind of problem, whether it's air conditioning, check engine light, or wheel bearing.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nicholas. We are incredibly grateful that you took the time to leave us a 5-Star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    PriceRatesSales Tactics

    Reviewed May 15, 2023

    They give you that little bit of a hard sell. After they explained everything, they said, "We can only hold this great price today." But with bringing in the car, the service was never a problem.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    We appreciate your feedback, Norman.

    If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePriceMaintenanceStaff

    Reviewed May 15, 2023

    Endurance's sign-up process was good and easy. I like that they cover the transmission. I have the Superior Plan, and they cover CVT transmissions, which is the reason I chose them. They cover everything in the car besides maintenance. They cover the costly things like brakes, transmission, and gasket. I also like the affordability. You only have to pay a $100 deductible, which is good because I drive for a living. It was a good experience. The representative was the one who suggested I choose the Supreme deal. She offered me a first-time buyer's deal. She got my car details and told me it was going to be the best fit for me. She did well at her job.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marcus. We're happy to hear that our team provided you with excellent customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind and are glad we can do so for you through coverage with our Superior plan!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingStaff

    Reviewed May 14, 2023

    I talked to one specific lady multiple times and I was able to reach her throughout the whole process. She was very helpful, explained everything very thoroughly and made sure I was comfortable. I had lots of questions because I had to reach out to my wife and back and forth and she took care of everything that I needed. So, it was a very good experience. The claims process was explained during the process of me signing with Endurance and they also sent over a link via email and through the post with the information to get a claim started. The reviews said that there was no hassle as far as getting claims taken care of and you're able to reach somebody personally. You aren't talking to a robot all the time. Everybody was saying Endurance is a great company, which led me to believe that they're gonna take care of the stuff that we needed to do.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ryan. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceBilling

    Reviewed May 14, 2023

    The guy I signed up was really nice. They explained the warranty and they were easy to deal with. I gave them a credit card number over the phone for the deposit and I got my package a week after that. Give them a try.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tony. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!

    - The Endurance Team

    Verified purchase
    CoverageTechStaff

    Reviewed May 14, 2023

    I used Endurance previously for a 2013 Sentra. However, when my transmission blew, I didn't realize that the tire people had put on slightly undersized tires, which voided my warranty. So, I was rather pissed about that in general, but I couldn't blame Endurance. I blamed the guys that put the tires on my car. So, once I got a 2015 Sentra with 90,000 miles, I gave Endurance my money because it ultimately wasn't their fault. I wouldn't have gone back to them if they flat out screwed me over.

    The rep’s knowledge was good because I had some outside-the-box questions that wasn't just normal stuff and she answered it quite well. I have a metal bar that goes across the underside of the car to make it stronger, like a subframe connector and I asked her if that was going to invalidate my warranty in any way, shape, or form. She said no. I did that to make sure I was covered. Plus, it seems obvious it's just a bar in the middle. If you've had a trailer hitch forever, you're not thinking directly about it. But in the contract, it doesn't come out and say that you're gonna pay more if you had one. The representative asked all of those questions. So, she was forthcoming about it, even though the contract doesn't throw it in your face.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, Timothy!

    - The Endurance Team

    Verified purchase
    CoveragePricePunctuality & SpeedStaffRatesCoverage - Components

    Reviewed May 14, 2023

    Signing up was easy peasy and they gave a good price. The reps were a little slow but once in contact, they were inquisitive and asked all the questions that needed to be asked. My warranty covers my car front to back besides wear and tear items.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Chris.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed May 13, 2023

    Endurance contacted me and told me about what the warranty covered and I liked it. There were three different packages I qualified for and I chose the one that was suitable for my price. The rep answered all questions. He knew all the information about it. So it was very good. Endurance is a very good company. It's easy to apply and you get great coverage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Davon. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed May 13, 2023

    The sign-up process was pretty good. It was easy to start. There was low level of paperwork. Mostly, everything was done on the phone. I was satisfied. It was a good experience. But they should show me my warranty on what's all in there in the warranty so I have it on paperwork. They should send me something in the mail.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Don, thank you for your feedback. You should have received a copy of your policy via email for you to review and keep. You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.

    - The Endurance Team

    Verified purchase
    CoverageStaffHonesty & Transparency

    Reviewed May 13, 2023

    The rep was very professional and honest during the sign up. I wanted to know if they had anything that will require paperwork, a hard copy of the policy and that I wanted to get a copy of the policy. He said that it was mostly digital and that he can send it to me, but it would have to be downloaded. I have it, but I can't download it. I don't know why. So I'll just figure it out some kind of way.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Thomas! If you still need help getting a copy of your policy, please email us at feedback@endurancedirect.com.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceRates

    Reviewed May 13, 2023

    Endurance should improve their layout. The price wasn't even laid out there, even the discount to know exactly what was the price before the discount. I didn't even know how much the whole total was until I was finished, but I still didn't know if the discount was applied to it. If anyone is thinking of going with them, they have to ask more questions. Their price can also be a little better. But they are cheaper than what I had with my auto policy and they sound a little reasonable.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Sharicka. Policy prices fluctuate depending on your vehicle's make, model, year, and mileage which is why they are not listed right away.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed May 13, 2023

    The signup process was quick and easy. Endurance took my payment with no problem. When I wanted to have my tires checked, I spoke with a representative and she told me that I could submit a claim about getting my tires taken a look at or changed if necessary. However, when I talked to the dealership about it, they said it is difficult to deal with Endurance so I didn't get it done. The dealership told me that they were still trying to get their money from another claim with Endurance. They didn't seem too pleased about dealing with the situation. So, I didn't bother to say any more to them about it because I didn't feel like going through all of that.

    I also called about the brakes and rotors on my car. I was told that the brakes and rotors were not covered, which was part of the frustration that I had because my car is new. It was supposed to be a Toyota-certified new car that I purchased in November of last year. Toyota wasn't covering the brakes also which meant I had to come out of my pocket yesterday with $1,500 to cover the brakes, rotors and some other issues.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Patricia. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Sales & MarketingPriceMaintenanceStaff

    Reviewed May 13, 2023

    Everybody I've talked to at Endurance has been very cooperative. The one who signed me up was very nice and he explained everything to me. I was really frazzled and this gentleman was very helpful. Also, with Endurance, you pay and they give you a quote, then you have the option of breaking it down or paying the whole thing, and I liked paying the whole thing.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Sylvia. Welcome to the Endurance Family!

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed May 13, 2023

    Sometimes you make a call on to some of these internet companies and they're so busy that they can't get back to you. But Endurance's reps were very responsive and their terms were favorable. The price was competitive, too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Guy!

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffCoverage - Components

    Reviewed May 13, 2023

    I had to ask Endurance's rep more questions on the information he gave me. I asked if the warranty covers transmission or engine because that's my main concern since I have an older car. At first, he said, “Not every single piece but, mostly, yes.” So, he was confusing me. But at the end, he said that everything's covered, so I didn't have to worry if he confused me earlier. Also, I never received anything by mail or email welcoming me or giving me information or paper saying my car is covered. It's been a couple of weeks and the follow-up hasn't really been there. But other than that, the experience was good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Gabriel, thank you for the review and positive rating. We're sorry to hear about the confusion regarding your policy and that you have not received your policy info. When time allows, please send us an email at feedback@endurancedirect.com and our team will be more than happy to assist you!

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed May 13, 2023

    The rep explained everything thoroughly. The only things that Endurance Auto Warranty covers are repairs, not maintenance stuff. That was crystal clear. If I could get the cost any lower, that would be ideal. But I'm sure with lowering it, that means less coverage. It's almost risky to take my car in if I needed to get any repairs because from what I've been told like the dealership has to call Endurance and Endurance has to approve things. But if they don't approve things I have to pay out of pocket.

    I asked for clarification a few days ago because I wanted to know exactly what was covered. And even me taking my car in for a diagnostic, just to find out if and what is wrong with my car, like that would cost me a bit out of pocket. So, I wanted to call Endurance and see if I needed to take my car in, would that even be covered. And they said they don't know. It's a fifty-fifty shot here.

    I would have to take it into the dealershi and we have to call to see if it's approved as far as getting covered by Endurance. And Endurance wouldn't know until the dealership calls them. So, I could come out with a $500 fee that I'd have to pay my dealership or I could just pay the deductible. There's a big difference between those two. That's the only thing that concerns me. It's either yes or it wouldn't at all. But I liked the prices and what Endurance could cover.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Abby.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 13, 2023

    I saw from people's experience with Endurance Auto Warranty that it's a good security to have. Signing up with them was very easy. At first, I wasn't sure if it was legitimate because so much went on. But the reps were pleasant, they gave good information, told us exactly about the product, and what I would receive. I thought I would receive it online, but Endurance said they would mail it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Cherelle. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed May 13, 2023

    The customer service was great. They explained the process in detail and answered every question I had. I like that Endurance is insured and there's no middleman with them. My dealer takes them and they never had an issue with them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donnell. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed May 13, 2023

    I called Endurance and what I heard was good. The rep made very clear what we were getting, what it covered, what it took to get it and what our payments were gonna be. He covered everything very thoroughly. I wasn't confused or overwhelmed. It was very simple.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Deena. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaff

    Reviewed May 13, 2023

    When I met with the Endurance sales rep, it was a no pressure sale. She told me about what Endurance offered. She let me know that all of their claims are taken care of in-house. That was the thing that was important to me when she said that it's not contracted out. She answered all of my questions. She was very thorough. It was a very pleasant experience compared to what I had experienced in the past. She gave me the cost of 190.42 to activate my coverage for the first month, $170.42 a month for 30 months, and the last 30 months are free. I received my documentation after 72 hours. Another thing that I like is they don't use aftermarket parts. They use the original parts. If you use the aftermarket part, eventually you're gonna have to replace it again versus using an original part which will last longer. I already talked to my step mom and told her to call Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Chris. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 13, 2023

    I called and told them what I wanted. They were pretty helpful, knowledgeable, and signed me up pretty quickly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mario. We are delighted that you had a great sign-up experience with us. Thank you for taking the time to rate us!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed May 13, 2023

    Endurance chose a plan for me and I signed up with them for like a month. If I didn't like anything about them, they would offer me my $100 back. There’s so much that my plan covers and I was kinda skeptical. I was gonna cancel because I heard so many bad reviews about them. They haven't been paying out and there is a lot of clause.

    I called to cancel and they connected me with someone to try to keep me. I told them all the problems that I had seen online and he went into details and told me to make sure that I keep my service record and keep up the maintenance on my vehicle because that's some of the problems why they haven't been paying out claims. I'm gonna give them a try for a few months. Also, the signing up process was fairly quick and easy. The only thing is understanding what is covered and what is not covered. They do not tell you about the service records that you need to keep up with your vehicle in order for them to pay out. That is misleading.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Teisha. Thank you for the review, and apologies for any confusion surrounding your policy. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase

    Reviewed May 13, 2023

    Signing up with them was very easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thanks for the stellar rating, Wendy! We're glad to hear you had a great sign up experience.

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed May 13, 2023

    Their price was decent and everything was fine when I purchased Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the review, Manuel.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed May 13, 2023

    I asked the rep if everything was covered from electronics to engine and transmission. And she said, “Absolutely.” It covers bumper to bumper which is what we need. The only thing that wasn't covered was preventative maintenance, which are oil changes, brakes, tires, which I understand. I could show up at the dealer and the dealer could take care of any repairs just by calling Endurance. And it's a straightforward process, which is also what I want. I'd recommend Endurance 100%.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, David. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 12, 2023

    The lady I deal with at customer service said that Endurance Auto Warranty was good to work with out of all the warranties. Also, they were cheaper. I filed the claim because my car got stolen. Endurance requested certain documents. I sent over the police report number. The rep emailed me back and said she needed things. But I don't know how I would send pages of a police report to her. But I have total loss protection on the warranty which is up to $1,000. And when I get a new car, I would activate Endurance through the new car too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Brandon, We're sorry to hear your vehicle was stolen. Our team will be more than happy to assist you in moving this process forward. Wehn time allows, please email us at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Claims HandlingCoverageTechPricePunctuality & SpeedBilling

    Reviewed May 12, 2023

    Endurance seemed to fit the bill for the warranty I needed for my F350 dually diesel. I did a claim for a front-end suspension and I was expecting them to cover more of the cost, but they covered probably 50% of the cost. I thought there was just a deductible but that didn’t seem to be correct. It seems like it's only a percentage. But it worked to a degree. The bill was $2,000 bill and I had to pay 700 something of it. The car was in the shop for a few days. Endurance got the claim approved pretty quickly. All in all, Endurance is expensive but satisfactory for what it covers.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Derek. We're glad to hear you find your coverage plan satisfactory.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed May 12, 2023

    There was a a lot of stuff that Endurance wouldn't cover which are part of my package deal. The Kia service center had to negotiate a deal with them. That was messed up 'cause I still wound up coming out of my pocket. When I spoke to them, they were rude but I dealt with it. They took care of part of the cost. I'm not satisfied.

    Don't expect them to cover everything 'cause they're gonna say, they don't cover this and that. When my back cranks were out, they told me that wasn't a major electrical problem. I still had to come 400 and something dollars out of my pocket. They didn't give me that back.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Mandel. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    MaintenanceStaff

    Reviewed May 12, 2023

    The reps were super helpful. I've had to use the warranty and get my driveshaft replaced. That was a super easy experience for us. All I had to do was take my vehicle to the repair shop and let them know who the warranty service was. Between those two, my vehicle got taken care of. I'm super satisfied. If you need a warranty, go ahead with Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lauren. We appreciate the kind words and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    TechPunctuality & SpeedStaffRental Car

    Reviewed May 12, 2023

    Some electronic parts went bad at the car. However, Endurance couldn't find a piece. I was inconvenienced for at least seven days. They only paid $30 of the rent-a-car. Endurance had one young lady that helped me out. I forwarded all my paperwork to her. She made sure the paperwork went straight through. But I don't like how the company has the setup. Once they get a claim, it takes 48 hours for them to come and look at it. I have to wait and get a rental car. So, the rental car went up to $800 because they had to order the piece, but it was on backorder. So, after this contract is up, I will go to another warranty company. I'm dissatisfied.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Curtis.

    We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffTimeliness

    Reviewed May 12, 2023

    I called Endurance yesterday to cancel because I'm not really happy with them. I signed up about a month ago, and I have yet to receive anything in the mail as far as an information packet or anything that outlines what they do. I haven't used them yet because you have to wait 30 days before you can use them and not having a packet, I have no idea what is covered and what isn't. The lady I dealt with was like, “Well, we sent an email.” I don't want an email. I've got my phone, and I can't print it off. The same day as I got signed up for Endurance, I got a call from a company called CARCHEX and I signed up with them. They were cheaper and in a week and a half, I got the information packet. I have received jack squat from Endurance. So, I had to request the information and the lady said it should take two weeks. It doesn't take two weeks to send it. You can send it from God and it doesn’t take two weeks to get here.

    I was like, “That's insane. All right. I'll tell you what. I will wait until I get that back before I cancel. I'll review it, and then I will compare it against the other one and see which is best for me.” Endurance is about twice as much as the other company, so I was like, “All right. Well, I'll give it a chance. I'll give it a read and see what you offer.” I went online and saw the number of complaints in the last three years for Endurance, and it’s unbelievable.

    As far as the reps at Endurance, the first person that I talked with when I initially signed up was pretty cool. I have notes on my conversation. I take pretty diligent notes on everything. It outlines a synopsis of the conversation. He was polite so I felt relatively comfortable with him. Yesterday when I called, it took three different people I was transferred to before I finally got a representative to talk to about canceling. She was pretty helpful. She was polite, checked on some things, and said she would send out the information packet.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Scott. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 11, 2023

    I liked that the Endurance reps were not pushy. I was gonna go with CarShield, but CarShield was like, "No, you gotta do this today." So, I looked up the top-rated extended car warranty services, and Endurance was number one. The product pretty much sells itself. I had a claim for my air conditioning. The process was really easy. I got exactly what it was that was covered. I talked to the place I was getting work done, they called Endurance, got it approved, and there wasn't an issue. I've recommended Endurance to about three other people, and so far, two of them have already enrolled.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Amber. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageTechPriceRefunds & PayoutsMaintenance

    Reviewed May 11, 2023

    My air conditioning compressor failed and I had to have one replaced. I had to pay $300 instead of $100 because Endurance only paid for an hour and a half of labor charge to change the compressor. On my vehicle, that compressor is under everything and it took the mechanic more than three hours to fix. The maintenance went fine but I didn't quite like the extra $200. I didn't have enough choice because that air conditioner has to be working in the South. But I got the job done and Endurance paid 90% of it, which was over $1,000.

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    Response from Endurance Warranty
    Thank you for leaving us a rating, Ronnie.

    If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageTechStaff

    Reviewed May 11, 2023

    Two weeks ago, I had a compressor go out on my air conditioner. The guys at the car dealership took care of it. Endurance is a good insurance. Everything has been fine with them.

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    Response from Endurance Warranty

    Hi, Robbie. Thank you so much for leaving us a stellar review! We're happy to hear your AC claim went smoothly!

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed May 11, 2023

    Parts of my transmission had gone. I contacted Endurance and the adjuster had to look at the vehicle and talk to the shop guy. As soon as he got back with Endurance, they got the job done. The coverage gives as safe feeling that you have something when you have an older car. I'm satisfied and I recommend Endurance.

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    Response from Endurance Warranty

    Hi, James. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy and appreciate you recommending us!

    - The Endurance Team

    Verified purchase
    PriceRefunds & Payouts

    Reviewed May 11, 2023

    My experience with Endurance went okay. They ended up paying what they were supposed to pay. My vehicle is a Mercedes S550 and it needed $10,000 worth of work. Rear shocks were part of that and they had to send a claims adjuster. That took a little while and they just wanted to pay for one, but, you have to do them both. Once they understood that and got them off the car, they ended up paying for everything. I am satisfied.

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    Response from Endurance Warranty

    James, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark during your claim!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & Payouts

    Reviewed May 11, 2023

    I called them to request a claim and I turned the information over to the dealer, and they handled it from there. I just paid my deductible and they covered the rest. It was smooth and hassle-free. I had no issues with them. I would recommend Endurance.

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    Response from Endurance Warranty

    Hi, Dwayne. Thank you for recommending us in your review! We’re glad your claims experience was smooth and hassle-free. We're here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceBillingTimeliness

    Reviewed May 11, 2023

    When I first signed up for Endurance, they made mistakes on the account and did not fix them. I had a salvage title on the car, but it was a blue rebuilt. I told them that from the beginning, but they wrote it up that way. I called them to change my address, and somehow, they deleted that part, even though I was still making payments. When I had an issue with the ignition key system and went to use the warranty, they said, “Oh, no. You didn’t pay for salvage.” I had to call and call, then I finally got hold of somebody smart enough to fix it. She said, “Well, we'll just cancel this and redo it again. And we'll credit you for everything that you paid,” which they did. It took me 20 calls to fix it, but it got resolved and I haven't had a problem since. They've been really good about it.

    Endurance has been wonderful. The only other repair that I've had was for a thermostat issue on my 2017 Cadillac. That was causing all these idiot lights to go off, and Endurance handled it completely. The shop had to replace the whole thing, and it would have been $1,000, but I only paid $100. It took the shop a three days to do it, but they were great. They said Endurance called them back within an hour and gave them the approval. The shop got the payment the same day they finished the job, right before I went to pick up the car. The shop that I took the car to said that was the fastest. They also deal with other companies, and they said sometimes it takes them a month before they get paid.

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    Response from Endurance Warranty

    Hi, Joban. We’re so happy to hear you had a great experience with your claim! We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed May 11, 2023

    At first, I wasn't super excited about signing up with Endurance. I talked to two of salespersons and they were pushy. However, other options weren't great, so I went and talked to them and finally got a salesman who was nice. I chose Endurance and I'm very satisfied. There's a lot of bad reviews online and I try to look past them because there's always a bunch of idiots out there that will review anything bad. Endurance has been awesome. They said they'll cover my car and they did. My air conditioning compressor went out and I had to get it replaced, and they covered it. I dropped the car off at the shop, and they told me what was wrong and called Endurance. They fixed it, then I took the car back a couple days of later.

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    Response from Endurance Warranty

    Hi, Timothy. Thank you so much for this 5-star review. We appreciate you being a customer and are so glad we could provide you with comprehensive coverage for your vehicle. We're here for you anytime.

    - The Endurance Team

    Verified purchase
    CoverageTechMaintenanceRental Car

    Reviewed May 11, 2023

    I need vehicle repairs and the lady from Endurance when I went to sign me up was telling me that after 30 days, I can get my car in the shop and get a repair. I was telling her what was going on with my car, and she told me everything that was going on in my car would be on my policy. Then, I took my car to the repair shop, and everything got denied. Endurance said that the parts are covered. Then, when I took it in, a lot of parts were not covered. So, I felt like I was lured into it here on the false pretense. I don't even want this policy anymore. I really wanted to let it go because I'm not gonna be paying anybody $200 for nothing.

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    Response from Endurance Warranty

    We're sorry to hear about your experience, Rosalina. We'd love for you to keep your policy and would like to see what we can do to make things right. Please email feedback@endurancedirect.com with details about your experience and policy number, and we will be in touch.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageTechMaintenanceRental Car

    Reviewed May 10, 2023

    My car has been in the shop over 2 weeks, this company is finding every excuse not to fix my vehicle. The dealership says they have never experienced this runaround before with this warranty company. They keep throwing obstacles asking for information about the vehicle. This is so frustrating. My husband is a disabled Vet and needs this car due to back injuries, we still can’t even get a car rental. They are trying very hard not to honor this warranty policy. We can’t even speak to the manager over the claims department. Just praying they do the right thing and honor this claim.

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    Response from Endurance Warranty

    Hi Lisa, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right, right away. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedBilling

    Reviewed May 10, 2023

    I realized that I had no use for this warranty and called Endurance to cancel back in April. Associate named Tamika was working with me on cancellation. At first she was making a pitch to keep me as a client, but I was set to cancel. So she went ahead and cancelled my policy, or so I thought. Fast forward to May and I received another bill from Endurance. I called Endurance again. This time associate told me that they were waiting to get a cancellation form from me that Tamika "sent to me." However, Tamika neither sent me this form not mentioned this form to me. I double checked my inbox and validated that I never received any emails from Tamika. I requested this form from this new associate.

    Once I received it, and gave a quick glance. This form requires the NOTARY certification that you want to cancel! So not only they drag out the cancellation, they also require you to jump through additional hoops, hoping that you will give up and continue paying their fees. To put into perspective, they sure didn't ask me to NOTARIZE my intention to sign up for this service when I first joined. If I knew what I know now, I would avoid like plague.

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    Response from Endurance Warranty

    Hi, Yuri. At Endurance, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Claims HandlingPrice

    Reviewed May 10, 2023

    Since getting my vehicle, I've had a few problems with it and Endurance has been there every step of the way. Recently, there was something in the left front wheel of my vehicle that didn't sound right. I took it in to O'Brien Ford and they told me they found a problem with the transfer case and the front differential. Endurance approved my claim and everything was great. I've recommended Endurance to a friend of mine and he signed up with them. Nowadays, everything is so expensive to get repaired. I'm glad I went with Endurance.

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    Response from Endurance Warranty

    Thank you for recommending us to your friend, Lucian! We're happy to hear he's joined the Endurance family as well. We appreciate your review and look forward to continuing to provide you with excellent service.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed May 10, 2023

    The cost of my Endurance policy is very fair and I didn't think twice about it. I had to use my coverage not too long ago and it was amazing. I had an unpleasant experience with the automobile which was not that new and I called them to get the information about how I would process a claim, not knowing what to expect or even to think. I talked to a rep and the process was seamless. It was so fun and I got a chance to take my car to my local gas station/mechanic who has been working on our cars for 20 years. I didn't have to take it to a dealer and end up worrying about all the other things that they possibly were going to find. This guy fixed what it needed and I was on my way. Endurance made it easy and they took the ownership, which is not very common nowadays. I had the station people call them and Endurance did all the things with them. At the end of the day, the only thing I had to worry about was picking up my car on time.

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    Response from Endurance Warranty

    Hi, Shane. We appreciate the kind words! We're so happy to hear you were able to take your vehicle to your local mechanic for your repair. Looking forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Claims HandlingTechRefunds & PayoutsStaff

    Reviewed May 10, 2023

    The signup process was easy. However, Endurance wanted me to pay $4,000, then I said, “No, I'm not gonna do that.” So I'm paying $117 a month for the warranty on my car. When I took it out, they said I have a five-year bumper-to-bumper warranty and they’re gonna take care of everything. I filed a claim two weeks ago, and my Cadillac is in the shop. The Cadillac dealership said Endurance isn't gonna pay but $1,000 and I gotta pay the rest. I had to pay $1,800 out of my pocket, and I wasn't supposed to pay anything. I didn't like it.

    People need not mess with Endurance. They’re a rip-off, and if anybody asks, I’d tell them to leave them alone. 'Cause when I went to the Cadillac dealership, one of the representatives said, “You got Endurance?” I said, “Yes. I got bumper-to-bumper.” He said, “No, you don't. They ain’t gonna pay. You’re not the first.” Endurance is no good, and I'm through with them. I'm not gonna pay them anymore.

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    Response from Endurance Warranty

    We appreciate your feedback, Wylie and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more and see what we can do to make things right. You may send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & Payouts

    Reviewed May 10, 2023

    My motor went out, so I called in and tried to see how Endurance was gonna act on it. I had no problem with the communication. They talked to me on it and covered the truck, but they took forever to do what they were gonna do. The shop worked on my truck and kept it for three months, and I wound up having to pay $3,000 out on Rent-A-Car. Endurance didn't pay me but $35 a day, and they didn't tell me upfront on it. They also gave me a run around the wall instead of just saying, “Hey, we're gonna pay for it” and being through with it. They knew the truck was bad. If anything else goes wrong with it, I don't want any problem. I'll just take it to the shop and they'll fix it, pay for it, and I'm through with it. That's what I want.

    Overall, I would still recommend Endurance. Up till now, I had no problem with them. The Chuck Hutton service center doesn't deal with any other warranty, so they gave me that. They said they were good because they have had no problem with them, but this time, they gave them the runaround. I took out a warranty on the truck, so it will cover everything that will happen to it. Endurance told me to take it to the shop if anything went wrong, and I kept all my paperwork. I'm still in it until two more years.

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    Response from Endurance Warranty

    Hi, James. Thank you for recommending us in your review! We’re thankful to have you as an Endurance customer and appreciate your feedback. We're always here for you!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed May 10, 2023

    I called back a couple of times and asked really important questions. I know dealing with warranties -- they cover the engine, but there are different parts of the engine. I had to speak to my mechanic and have him break it down to make sure that they cover a lot of stuff that's in the engine. They were very helpful with that. The sign-up process was easy, although I'm not computer savvy and I had a hard time pulling up the information to read. I do not like reading on the computer. I wish I had a hard copy of all the stuff that I had to go through. Other than that, they gave me all the information that I needed.

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    Response from Endurance Warranty

    Zelda, thank you so much for sharing your feedback, it helps us improve service for everyone. We’re glad to hear that you had a positive sign-up experience with our team. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed May 9, 2023

    I have an INFINITI and I found out that my dealer that I got the car from uses Endurance. So, that pretty much sold me. I was happy to negotiate and figure out some pricing and what choice I want to make because they have different levels of warranty. From my understanding, the rep gave me the highest one that they have and I was able to afford it. I used them twice with INFINITI and they seemed to do okay. I just used them about three weeks ago. My experience went pretty fast. As far as paying the money, sometimes it takes a long time but they seem to be quick with turnover. It is a $100 deductible, which is fine.

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    Response from Endurance Warranty

    Hi, Sekou. We’re so grateful to have you as a part of the Endurance family and for your trust in us protecting your Infinit. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffCoverage - Components

    Reviewed May 9, 2023

    Signing up was cut and dry. Endurance Auto Warranty let me know right away if I could pay it upfront, I would automatically receive a lesser premium, but if I have to pay it out monthly, I just pay my monthly installment. Their coverage was the most comprehensive for the premium that I'm paying. I ended up having a $3,000 repair done on my car. It was some leaky gaskets at the bottom in the drive shaft. I took my vehicle to the dealership and I let them know my complaint, and they were the ones that diagnosed it. So, when they submitted the claim to Endurance, it initially got denied because they said that it was a pre-existing condition prior to my old warranty, that I should have filed a complaint against my old warranty. And they declined it in the same reason. They said that I never took my vehicle back to get it re-serviced or re-checked with the dealership. And they had seen in the notes that I was supposed to take it back.

    There could have been a better communication between the company, the dealership, and myself. I didn't receive the feedback until I was, "I need to speak to a supervisor. I wanna get this taken care of." I reached out to the adjuster and let the company that know I had taken it to another a mechanic shop, and they asked for the receipt to show proof. It took another couple of weeks to get that reviewed, but the claim was paid. If you do your part and your due diligence as far as what you're supposed to be doing and have your records up-to-date, the process is easy. You have to have patience to deal with any warranty company.

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    Response from Endurance Warranty

    Hi, Jeanette. We are grateful to have you as an Endurance customer and that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed May 9, 2023

    Endurance Auto Warranty was the best offer at the time. I placed a claim regarding a sensor. I got other things done now, like a routine oil change and tire rotation. I pay the deductible. However, the app needs tweaking. Anytime I tried to go on it, I would get an alert for the claim, but I would have to call to figure out what the claim is for.

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    Response from Endurance Warranty

    Hi, Earl. We are grateful that you took the time to leave us a review. We'll be sure to share your feedback on our mobile app with our customer experience team.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaffBilling

    Reviewed May 9, 2023

    The professional was very thorough, provided a great overview, especially on what I would expect when a claim actually happens. Endurance Auto Warranty walked me through a fraction of what would occur. And went over the overall plan. They didn't try to rush me or do a hard close. It was, "This is what we can do for you given the vehicle you have and what we have to offer and what's all covered." And they explained the payment options. So, it was very good.

    If Endurance Auto Warranty had a communication portal related to my claim that I could be notified electronically and say, "Here's when somebody's gonna be out to the facility. And then here's what the turnaround time is related to their decision," that would be better. But it's all through the dealer. That would be the only enhancement I would recommend.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alan. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaff

    Reviewed May 9, 2023

    When I bought the warranty, Endurance Auto Warranty explained to me what it covered and what it didn't cover. A bit of my frustration is they didn't go into great detail with explaining it, because I didn't find out until I had to use it that they don't cover shipping fees. So, I had to pay $500 for the shipping of a transmission out of pocket. I was under the impression that I would only have to pay $100 deductible. That's what I agreed on. So, I'm not very happy with Endurance. And I'm getting rid of them soon. It's one of those fine print things that they don't tell you over the phone.

    Another thing I had an issue with is, I had to have a water pump replaced last month. And I expected that to be fully covered, but they don't cover certain parts like the timing chain. So, I had to pay $500 out of pocket again. And here I am thinking I only had $100 deductible. It would be $800 out of pocket, but I was able to talk to the dealership. They took two months to get my transmission done, so they gave me a discount, or it would’ve been way higher than that. But they wouldn't pay the MSRP for the parts. And dealerships typically do not charge MSRP because they have to make money. So, where all that money that I was having to pay for the water pump came from was because they charged $20 more for this part or $5 more for this part. And it totaled up to $400. That also was not communicated to me when I purchased the policy. If I had known that, I wouldn't have paid for the policy.

    I'm paying $117 a month. Do the math on that for a year. I'm paying these guys a lot of money for them to not cover these parts and to be nitpicky with what they will cover. I called them because I was upset about this before I went through with it, all the work that I had done. And they told me that it was the dealership's fault because they overcharged for the parts and that I'm responsible for finding a mechanic shop that they approve of that doesn't overcharge. I said, “How am I supposed to do that without paying a diagnostic fee at every place?” They said, “That's not our problem.” And they didn't wanna help me. The only reason I still have the policy is I still have the car. I'm in the process of selling it. And if something goes wrong with it, I don't wanna have to fork out that much money. But I'd still be better off getting rid of the policy.

    When I signed up, there was a 30-day period before I could file a claim. And there are also stipulations. They almost didn't cover my transmission. When I bought my car, I was driving it home, and it started shaking and shuddering. So, I took it in. And it had check engine lights that came on as soon as I pulled into the driveway. As soon as I pulled into my carport, the check engine light came on. I took it to somewhere with a code reader. And they read the code. It said it was an O2 sensor which would make the car shake like that.

    I took it in the Ford. They diagnosed that it was an O2 sensor and it was also a purge flow valve causing the car to shake. So, they did the work, replaced the parts. And it didn't fix it. So, that was a lot of money for that bit of work. I couldn't afford to do anything. Ford did not follow up with me. If they didn't diagnose the problem correctly, they were supposed to fix it or give me my money back. I know there's a policy with that. So, that Ford dealership was not very good. And I couldn't get anything out of them, so I just gave up on that.

    When I had that transmission problem come up, they saw the car had been to the Ford dealership because it shows up on the record. And they said, “We need to see what that's for. Can you send us the paperwork showing what it was for?” So, I sent them that. They said, “We're not gonna cover the transmission because it was shuddering before.” I said, “This was a different problem. Ford diagnosed it as an O2 sensor.” They always had an inspector come out. I had to fight for it, but I showed them all the paperwork where Ford said it was an O2 sensor. They approved it. They tried so hard not to. They did not wanna pay for that transmission. That's a $7,000 job. I would not recommend Endurance to anybody.

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    Response from Endurance Warranty
    Hi, Dana.

    We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageStaffTransparency

    Reviewed May 9, 2023

    The young man from Endurance was very pleasant, professional and gave me the answers that I was looking for. I was looking for coverage on all the systems primarily. The explanations that were provided were satisfying as far as it covering what I felt like needed to be covered. At this point, I'm satisfied.

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    Response from Endurance Warranty

    Hi, Bobby. We appreciate the kind words and are glad to hear that you are satisfied with our service!

    - The Endurance Team

    Profile pic of the author.
    CoverageStaff

    Reviewed May 9, 2023

    I had a problem from the beginning with getting the wrong warranty for my car because of my title. I worked with Carole and she did am amazing job getting my problem resolved. I will definitely get a new policy either Endurance!

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    CoverageTechSales & MarketingRefunds & PayoutsStaff

    Reviewed May 9, 2023

    After purchasing a used vehicle and taking it to my local repair shop, I attempted to have the struts replaced due to leaks & damaged mounts. The claims rep denied the claim stating that the problem was due to existing wear on the struts. I explained that since this is, by definition, used car, all used cars will have existing wear on the struts. Yet the policy states that struts are covered.

    When I asked what specifically was the rationale for the denial, I was told that the struts would have to have suffered catastrophic damage to be covered. I asked the claims rep to point to the page & paragraph in the warranty contract where the word “catastrophic” is used. She stated that it was not used anywhere in the contract. She then stated that the number of days since the car was purchased was insufficient to support a claim. Again I asked her to point to the paragraph in the contract that defines the number of days since purchase that renders a repair claim to be valid. She again stated that it was not defined in the contract.

    I then told the claims rep that based on this logic, the company is free to deny any claim at any time. Since the warranties they provide are for used cars and since every component of a used car has pre-existing wear, they can deny any claim as being the result of pre-existing wear prior to start of coverage. Bottom line is that this is a scam. I would suggest that you take the money that you would pay for the warranty and put it in a savings account - save the amount that you would pay monthly for the warranty and put it in a rainy day fund for future repair work.

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    Response from Endurance Warranty
    Hi, John. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed May 9, 2023

    I had a very good experience with the rep when I signed up with Endurance. All my questions were answered quickly and to the point. It was straightforward. But I wasn’t very happy with the claim that I made. I kept getting the oil light and Endurance said they weren’t gonna do anything about that. But when I got the temperature overheat light, they fixed that. Endurance should probably talk to the customer about the claim instead of just talking to the dealer or whoever is fixing it. Nobody ever called nor asked my opinion or what the problem was or what was going on.

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    Response from Endurance Warranty

    Hi, Brian. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Refunds & PayoutsRental Car

    Reviewed May 9, 2023

    Endurance put a water pump on my Corvette three weeks ago. They paid 1,500 dollars and all I paid was 100. That was great. I could have gotten a rental car, but I got a whole bunch of cars. Signing up with Endurance was simple and people should get the warranty from them.

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    Response from Endurance Warranty

    Hi, David. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy and are glad we could provide you with coverage for your Corvette.

    - The Endurance Team

    Verified purchase
    CoverageTechRental Car

    Reviewed May 9, 2023

    It went smoothly when I renewed with Endurance. But there was an issue recently when I had used it to put my car in the shop for services that were needed. I was informed that there was a mileage discrepancy and no one had ever told me anything like that. They told the dealership that my contract was void. But, they fixed their discrepancy because there was something on their end.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Ashley. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed May 9, 2023

    The sign-up process with Endurance was easy. I made a claim on my air conditioning. I called them up. They told me where to take it. Being the compressor was out on it, the place that worked on it, recommended putting in a dryer and an evaporator, which is common to put in with a new air conditioning compressor. But Endurance didn't wanna cover that. It was a mess there because they had to go back in and make sure that the system didn't have any metal shavings or debris in it to be able to install the compressor.

    Everything checked out, but I was disappointed with Endurance because usually, when you do a compressor, you do an evaporator and a dryer at the same time and it's minimal cost. I didn't think it was right that I would have had to pay for that out of my own pocket. They're a good company. There are just some things they could improve on.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 9, 2023

    Signing up with Endurance could have been a little better. You do it over the phone but you don't get your contract until a week later. I had to call back to get my contract. I recently went into a situation where I tried to locate roadside assistance for help and I ended up having to come out of pocket. I'm still waiting to be reimbursed for that. The roadside assistance that Endurance goes through is not as good as it could be. Any time you call, their phone is hanging up. They're transferring you so many times. It is ridiculous.

    I recently needed some repairs done on my vehicle, and that took no time. My car was making this weird noise and I did not know what was going on with it. I took it to the shop to get it looked at. They called me back and told me I got a power steering pump issue. I called and let Endurance. Before I knew it, I had a claim number. They were able to get in contact with the people that were fixing my vehicle. They got it done in one or two days. I had no problem getting my vehicle up and running.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nicole. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed May 9, 2023

    Endurance offers a lot of coverage. Their price is not that low but they're there when you need them. I've had to recently use the coverage for some ball joints in the front of my vehicle that were bad. I called them up, let them know what was going on and it was taken care of. I was able to keep my truck up and running. I had some serious issues, but they came through and it helped me a lot.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Bruce. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 9, 2023

    I used Endurance about a month ago. I lost my power steering in my Ford truck. I took it into a Ford dealership and explained to them that I am covered under Endurance. They said Endurance is very good about not giving them any problems. However, Ford was not making the parts anymore. They tried to offer an aftermarket part, something not made by Ford. The manager from Ford called me. She explained that Endurance wouldn't cover the aftermarket, so we might end up waiting on a part for my truck longer. The manager at Ford dealership was the one that helped me a lot. The dealership paid for the aftermarket part and Endurance paid for the rest. I also had to tow my truck twice and Endurance didn't ask any questions. They covered everything.

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    Endurance Warranty
    Response from Endurance Warranty

    Alfredo, thank you so much for sharing your feedback about our service. We’re glad to hear that you had a positive experience with your claim. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoverageTechPricePunctuality & SpeedMaintenanceStaffEase of UseRental Car

    Reviewed May 8, 2023

    Recently, I sent my vehicle to a dealer and everything was covered so that was okay. I got a tire pressure monitor model that was out of service. It just stopped working. The dealer fixed that. While the vehicle was at the dealer, I was given a loaner car. The dealer was waiting for somebody from Endurance to come and look at what was going on. That was not very long. It was okay. Endurance is easy to use. My only thing was something fell on the windshield during a strong rain and it cracked the windshield. I spoke to a representative and he said, “Oh, sorry. It's not covered by your policy.” That aside, it's cheaper to have coverage than not to have one.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your feedback, Serhii. We're sorry to hear you may not have had the best experience. If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffRatesTimeliness

    Reviewed May 8, 2023

    I was very displeased with my previous provider so I was looking for a company that I hope would provide better quality of service and better response to automobile issues. I did a search on the top five companies and Endurance was at the top. That inspired me to call and inquire about their services. When I talked with two other companies, what they were offering was very similar to what Endurance was offering. The prices and customer service were very comparable. I decided to stick with Endurance and the purchasing experience was very pleasant. It all took place while I was driving and in two hours of driving, I had not only gotten a good introduction about the company, but I had also received a very good background in the types of coverages that the company offered and much of which was what I wanted for my family.

    The first question I asked was once the policy was activated, how soon could any of the cars be taken in if something happened or broken? This was the part I did not particularly like. I was told I had to wait at least 30 days before I could use the policy. But then the same lady called my daughter that same day to get some information from her about her car. Then, my daughter called me and told me the lady said she can't use the policy until after she's driven at least 1,000 miles. I was never told that. I called back and I was told that my daughter has to both wait at least 1,000 miles and wait 30 days. That's kind of unrealistic because not everybody drives their car that much.

    I didn't debate to argue about it, but I will say that that really disappointed me. I felt like I had been deceived. Other than that, I like that if the car broke down on the side of the road, we can get roadside assistance, we can get a hotel if we're in a place where we can't get home. My previous provider didn’t offer those kinds of benefits.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Audrey and are sorry to see that there may have been some confusion regarding your policies waiting period. We pride ourselves on our customer service and the high-quality standards we maintain and will be sure to share this with our customer experience team.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingPriceStaff

    Reviewed May 8, 2023

    Before my Mercedes, I had an Audi Q5 and I bought whatever extended warranty the dealer used. I bought the car at 48,000 miles. So, it was about to be up and they told me I could purchase an extended warranty and I said I’d do that. So, I was covered. It was a third-party program like Endurance but it was someone else. Something was wrong with the engine and they quoted me $8,000 for it. They told me I needed a whole brand-new engine. Every week, I had to put in a fresh quarter of oil and the company took almost three weeks to figure out what was going on with my car. They finally came to a conclusion and they wanted to give me an engine with 20,000 more miles on it than I brought the car in with. I just ended up selling the car back to them as is and I purchased this car.

    I was a little bit skeptical on purchasing Endurance because I didn't want to get scammed out like that again because that was crazy. But the rep from Endurance reassured me and made me feel better. The sign-up process was good. He was cool and answered all my questions. I had a hard time trying to get a certain aspect of the policy though. I personally felt like they didn't want to tell me. I was looking for the liability cost of my plan and the reps were the ones literally trying to sell me my plan and they didn’t know what my liability cost is and couldn't tell me my amount. But I figured it out after reaching out to three different supervisors.

    If I have a transmission issue at 80,000 miles and I bring the car in and the cost is $7,000, they'll cover that full cost with my $100 deductible. But they said that mine is only $10,000. So, at 120,000, I have an engine failure and that cost is $5,000. I only have $3,000 left on my policy since the liability was 10 grand. So, they would only cover up the 3,000, and then I would be liable for that other 2,000. That was the only thing that I was trying to get from them because I didn't understand but I didn't know why I had to reach out to 10 different managers for that. But it's not a problem at all. I just wanted to know what my liability cost was.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jared. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase

    Reviewed May 8, 2023

    Signing up was easy. I talked to them about what happened with my previous warranty and they said that wouldn't happen. I feel confident that if I have to use it, I won't have any problems. I would recommend Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Augustus. Thank you for recommending us in your review! We’re glad we made your sign-up experience with us a great one. We look forward to having you as a customer for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2023

    The signing-up process with Endurance was easy. I called an agent and he walked me through all the things that they were offering. I would recommend them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for recommending Endurance in your review, Darrell! We appreciate your feedback and are happy to hear you had a great sign-up experience with our team.

    Verified purchase
    PriceStaffRates

    Reviewed May 7, 2023

    I went with Endurance for my Explorer because of the reviews and because when I talked to a person. He really explained things in a way that I understood such as the benefits and the pricing. He was very helpful and informative. If I asked the question, he answered it. He was very thorough about the information that he gave me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tomara. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase

    Reviewed May 7, 2023

    The person I talked to at Endurance was good and I recommend them.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for recommending us, Joseph! We appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    CoverageBilling

    Reviewed May 7, 2023

    I liked the coverage that Endurance Auto Warranty offered. It was adequate for what I need. Also, the payments were easy. The only problem is I haven't received any of my paperwork, and it has been two months.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Nathan. Thank you for your feedback. We're sorry to hear you have not received your paperwork. We encourage you to check your email, which is how we send your policy information. You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 7, 2023

    I got a warranty when I first bought my car. I still have it but there were a few things that were missing from their coverage. I looked at Endurance and there were more components covered. I got it for my '13 Dodge Charger. Customer service was very smooth and friendly. I have the most amount of coverage because of my car's low mileage. With Endurance, I have relief and I can save money.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jose. We're so happy to hear that you like your coverage plan with Endurance! We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedBillingCommunication

    Reviewed May 7, 2023

    I told the first guy that called me that I was still looking into other programs or policies, and he said he’d call me back. He called me back a week later and he sold me. Endurance was pretty easy to deal with. The only thing was that there was a processing fee that they didn't tell me about. It was taken out of my credit card with the first payment. I told them, “Well, nobody told me. I wasn't told.” So, at that point, I wasn't real thrilled.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Cynthia. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

    Thank you,

    - The Endurance Team

    Verified purchase

    Reviewed May 7, 2023

    Endurance Auto Warranty explained everything. It was clear-cut.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Kenneth. If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed May 7, 2023

    My wife's car was coming on out of warranty and it's not an inexpensive car. She's gonna be driving it for a long time so I wanted a warranty. Everybody was pleasant and positive at Endurance. The cost of the coverage was fair. The price of auto repairs is ridiculous anyway. Everything was good.

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    Endurance Warranty
    Response from Endurance Warranty

    Leo, we're happy to see that you had a 5-Star experience with our team! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed May 7, 2023

    Their rep was very concise and he knew what he was talking about. Then, he went to his manager and gave me a substantial discount because of my veteran status.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Guy, we're happy to see that you had a 5-Star experience! We’re here for you anytime and thank you for your service.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPrice

    Reviewed May 7, 2023

    The person who sold me the warranty was great. I told him I will not make the purchase right then and I would first need to receive the contract and read through it. That person said, "You know what? Just, okay, read it through. I'm off at 9:00 o'clock. Email me and I'll call you back." Also, the cost was fair.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kendell. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed May 7, 2023

    We got bumper-to-bumper coverage and the signup process was very easy. We did it online and then I just had to sign. The gentleman offered me various packages and the coverage came with free oil changes. But you have to drive the vehicle for 30 days and 1,000 miles and you have to have an oil change before the warranty takes effect. But if there is some modification done to the vehicle, then the warranty would be void. When I was reading the contract, I was like, "Well, what is the modification?" 'cause I knew my husband had the engine replaced so it's not the same motor. They asked me all these questions and I had to call the Ford dealership to ask them. The gentleman I spoke with said, "Oh, no, that wouldn't be considered a modification. You'll be fine." I had questions about that and no one bothered to mention that during the application process. It was only after I received the contract and I was like, "Well, what is this?"

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Teresa. Welcome to the Endurance family. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed May 7, 2023

    I called Endurance and it sounded decent for the package that I wanted and the price was better than the person I was previously with. I wanted everything from bumper-to-bumper such that all the main components are covered, my motor, my trans, everything under the hood and the inside of my vehicle for any electrical problems. The rep was nice and very cool. He broke everything down very good and explained everything. It was smooth. I will refer Endurance. It's a good company to go with.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Felix. Thank you for saying you will recommend us! We’re glad we made your experience with us a great one and look forward to providing you with excellent service for years to come!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 7, 2023

    The sign-up process was fine and the rep was great. The coverage is gonna be good for what I need. The experience with Endurance has been good so far.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Gerald. We're glad to hear you had a good sign-up experience with our team!

    If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Contract & TermsSales & MarketingPriceStaff

    Reviewed May 7, 2023

    The sales rep from Endurance was very thorough and cooperative. As they went step-by-step, they asked us everything and presented everything to us, and it sounded fine to our assessment of it. If the cost wasn't to our agreement and likable assessment, we would have refused it. So, it met our standard.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ted. Welcome to the Endurance family! We're glad to hear we were able to meet your standard! If you have any questions about your new plan, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingOnline & App

    Reviewed May 6, 2023

    I submitted a form online and within an hour, somebody from Endurance customer service called me. I asked her what were the different packages that they had and what they covered. She answered all the questions that I had. I qualified for one based on the year and the mileage of my car. She told me the one that I qualified for was the best one for my vehicle. The customer service is top-tier.

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    Endurance Warranty
    Response from Endurance Warranty

    Tineaka, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 6, 2023

    The guy with Endurance was a good salesman. He was informative. Any questions that I had, he was patient with me and repeated a few of them. I couldn't understand why I had to wait a thousand miles, but after he explained it to me, I could see why. People would call and want Endurance, but they already had a problem with their car. Once they signed up, they would have Endurance pay for it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a rating, Brian! If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageMaintenance

    Reviewed May 6, 2023

    I got the bumper-to-bumper coverage, plus limited routine maintenance. From my experience, they have the best warranty program overall.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Martin. We are delighted that you had a great experience with us. Thank you for taking the time to rate us so highly!

    - The Endurance Team

    Verified purchase

    Reviewed May 6, 2023

    The sign-up was pretty simple and straightforward. It didn't take that long.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thanks for the stellar rating, Mark!

    - The Endurance Team

    Verified purchase
    PriceRefunds & PayoutsStaffRates

    Reviewed May 6, 2023

    I liked what Endurance offered. For oil changes and brakes, you get money back, and no other company really offered that. When I signed up, the rep who assisted me was very nice, polite, and answered whatever questions I had. We went over the pricing and when I didn't like it, she worked out something where I could get the plan for a cheaper price. So far, I've been pretty satisfied with their service.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Charlette. We're happy to hear that our team provided you with excellent customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase

    Reviewed May 6, 2023

    Signing up with Endurance was easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, James. We are delighted that you had a great sign-up experience with us. Thank you for taking the time to rate us!

    - The Endurance Team

    Verified purchase
    StaffBilling

    Reviewed May 6, 2023

    It was great when I signed up with Endurance. The rep was helpful. Making payments was also easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Daniel. We are incredibly grateful that you took the time to leave us a 5-Star review and are happy to hear you had a great sign-up experience. Thank you!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 6, 2023

    The rep had a good knowledge of the product and the processes, and getting signed up with Endurance was easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Angie, we so appreciate your review of your sign-up experience. We look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed May 6, 2023

    Purchasing Endurance was fine. The sales rep seemed very knowledgeable. However, all I got was an ID card. I never got any paperwork.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. Please check your email for a copy of your Endurance policy. You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.

    If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 6, 2023

    Getting signed up with Endurance was quite easy. The rep was very knowledgeable, and everything went very smoothly. The vehicle I have is past the manufacturer's warranty. There's nothing wrong with it, but to cover what I need to cover, it's important to have an auto warranty.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alex. We're so happy to hear that you had a great sign-up experience with Endurance! If you have any questions about your new plan, please don't hesitate to contact us. We're here to help!

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed May 6, 2023

    It was a pleasant sign-on experience with Endurance. We had CarShield first, but they don't have any repair stations in our area, so we had to change. I was told Endurance has a number of them including the Toyota dealership, so we switched over. Having an auto warranty policy gives peace of mind. If something happens, you're covered. We're satisfied with Endurance, but there's always room for improvement.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael! We're happy so glad you chose to switch to Endurance and that we can provide you with peace of mind! If there is something that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase

    Reviewed May 6, 2023

    Signing up with Endurance was super easy. Everything was laid upfront. They weren’t shady. The best one they have is only 150 bucks.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Steven. We are incredibly grateful that you took the time to leave us a 5-Star review and are happy to hear you had a quick and easy sign-up experience. Thank you!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceStaffRates

    Reviewed May 6, 2023

    I had CarShield for a couple of years. I dropped them then picked up Endurance for another two years. Then I dropped Endurance, went back to CarShield, but something happened. CarShield didn't make it clear in their contract that they wouldn't take care of the start battery so I dropped them and picked up Endurance again at a better price. I called them and asked them specifically about the electrical. They said they couldn't do anything about the electrical but they could do something about the parts with the electrical function. If something else goes out like the motors for the windows, they will replace the motor. When I talked to the guy who signed me up, I asked him to send me the contract me through the mail. After it didn't get here for a month, I called back and found out they do paperless. The person I talked to sent it through email. The guy could have told me but other than that, everything worked out fine.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. Thank you for the 5-star review. We're so happy you chose to come back to Endurance! We look forward to providing you with excellent service for years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechRefunds & Payouts

    Reviewed May 6, 2023

    Sadly, I think I was duped. The signup was fine but Endurance neglects to tell you lots of little things that you realize when you go to file a claim. The vehicle started developing a noise. I took it into the shop. The exhaust manifold, the timing belt cover and the steering box needed to get changed. The first time, they said they sent an adjuster out to the shop but he declined everything. You can see the leak on the exhaust manifold. You can see where the oil is dripping on the timing cover. Or had he driven it, he would have felt that the steering box was funky. But Endurance flat out denied it.

    I had to call them and they reluctantly sent out a second evaluator. The guy at the shop was a little more prepared. He said "All right, let's go for a ride right now before it's warmed up." He felt the steering and agreed that there was an exhaust manifold leak. He agreed the timing cover needed to be changed. Now they're fighting over how long it takes to do it and what they were gonna pay the shop to do. When I questioned them, they said, "We use national databases." I asked, "What national database?" They said ALLDATA. As a consumer, I can't go and look into ALLDATA to confirm that. They shorted on the steering box and on the exhaust manifold. They wouldn't pay the full claim. I still had to pay thousands of dollars out of pocket.

    I'm not very happy with Endurance. I would not use them again. If they would use the manufacturer service manual and go by those, things would probably be different. But my shop was going by the dealer. One thing was less. They said they could do it an hour less for the exhaust manifold. But for the timing cover, the shop said it would end up being $2,200 in labor and Endurance would only pay $650. I didn't even get the timing cover changed or repaired.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Sha, we’re sorry to hear about your claims experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed May 6, 2023

    When I signed up with Endurance, they went over the details but I had one question about how many miles or how many months until it kicked in. It was confusing so I called them back, and they explained it’s 1,000 and 30 days until the warranty kicks in. They told me to just give the shop the ID card and whatever needs to be done, I just have to pay $100 and they'll take care of it. They said it's not like a normal warranty where you have to wait a long period of time. Once the shop calls, they'll give them the card information and pay it to get it done.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jordan. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed May 6, 2023

    The person who told me about the policy was polite and down-to-earth. They told me everything I needed to know.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    - The Endurance Team

    Contract & TermsTechPriceRefunds & PayoutsBilling

    Reviewed May 6, 2023

    I purchased this 2013 Silverado 1500 LT in April 2021 from CarLotz in Hampton Roads, VA. This used car dealer went out of business; however, we bought an extended warranty that doesn't expire until 2027 from Endurance. We were not notified that this vehicle has a known issue of burning oil. This did not appear on the CarFax report, and even running the report today, still doesn't show this. However, we can see online that there was a class action lawsuit in 3 states for this issue, which had a settlement of $102.6 million dollars for certain people in certain states. Additionally, when taking this car to be serviced at the Rick Hendrix Chevrolet Dealer in Norfolk, VA, we were not notified of it being an existing issue there either.

    After spending about $4k on other repairs, we found that the oil consumption issue continued. That is when we found out about the class action lawsuit from further research. We then brought the truck back to the Rick Hendrix Chevrolet dealer, who informed us that a complete engine rebuild would be necessary and would cost another $8,300 even though they had not told us about it the first time. We also still owe over $18,000 on the truck from the financing. With an issue this severe, the truck will not last for the period of time that we need to even pay for it. This vehicle is more than my husband and I have ever spent on a vehicle, and rather than it being a reliable vehicle, it looks like we will have payments on it for 5 more years, though it will not last that long without another motor.

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    Endurance Warranty
    Response from Endurance Warranty

    Daniela, thank you for your review. All feedback is important, and we’re sorry to hear you had a negative experience. We want to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    - The Endurance Team

    Verified purchase
    CoverageTechPricePunctuality & SpeedStaff

    Reviewed May 6, 2023

    Even though the others might have cost less, they didn't have as good a coverage as Endurance had. And when I saw that mechanics encouraged Endurance, it made me feel safer about it with my husband being a mechanic. The rep explained all the options I had. When I signed up, I had to wait for a week until my Social Security came in. And he charged for it. He was fine with putting it off. They dated it for that day. And it worked out fine. So, I was pleased with how he treated me and that he worked with me to get it done. It was easy to do. Endurance listened to my concerns. The rep was professional about it, understanding, and did a good job of telling me what the options and things that I could have. So, I was very pleased.

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    Endurance Warranty
    Response from Endurance Warranty

    Lalani, thank you so much for sharing your feedback about our service. We’re glad to hear that our team provided you with excellent service when signing up . We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffBilling

    Reviewed May 6, 2023

    It was a very simple process with Endurance. The first time I called them, I was so scared because I couldn't afford it. But they help you make a decision on your own. They give you your options and help you connect the dots. They said, “We can start you on a cheaper plan and you can always work your way up.” When I called in February, the lady was a little bit more rush-rush. I told her I couldn't make a decision like that because I've never had to purchase an extended warranty like this. Tony was the second guy I talked to. He was telling me some information, and I told him I already talked to this girl. It was good that he could pull up the information from the lady from the previous month. That was very helpful.

    Things should be a little bit more detailed though. I was supposed to receive something by email from the person that sold the policy, and I was looking for it because I like to have all my insurances and any type of warranties on hand in case I ever need it. I don't remember receiving it. But the rep was good to get in touch with. He said if I ever need help with anything, to call him directly. All I did was email him and he called me right away. It was an issue with the payment last month. I had lost my card. I was worried that the amount due wasn't gonna get paid on time. He said he was gonna transfer me to someone who confirmed the payment went through.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, We are grateful you took the time to leave us a review about your sign-up experience. Your feedback helps us to improve service for everyone. We'll be sure to share it with our customer experience team.

    - The Endurance Team

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed May 6, 2023

    The warranty was easy to set up. I reached out to Endurance Auto Warranty via their portal on their website and they called me back immediately. The rep seemed very knowledgeable about the whole program. She was friendly and helpful, answered all the questions I had and did a good job of explaining the service.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, Tyler. We will share this with our customer experience team to let them know how they're doing!

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed May 6, 2023

    Signing up was easy. The pricing is steep, but it's still manageable.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Richard. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed May 6, 2023

    I talked to one of the sales people at Endurance. I took his word and went forward with it. He was very helpful but I was a little disappointed I didn't receive a card. Also, it's more than I want to pay but the coverage is very similar to everybody else.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Brent. Thank you so much for this 5-star review. If you have any questions or want to discuss your experience further, please do not hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed May 6, 2023

    I got a bumper-to-bumper coverage with Endurance. The rep was very knowledgeable because everything he told me I read in the contract that he sent. He covered the bases 100%. He became pushy but he wasn't to the point where he was under my skin. I can't say that for CarShield. That guy was so rude. I also found out that CarShield uses a third party to do claim work whereas Endurance doesn't. Endurance is good. I love the fact that there's a trip interruption plan that comes with the coverage. There are no worries when you travel.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ron. We are grateful you took the time to leave us a review and appreciate your feedback on our customer service. We will be sure to share this with our team.

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed May 6, 2023

    Endurance Auto Warranty had good reviews and I could afford them. Standard information was provided, and they answered all my questions. Endurance covers a decent amount of tech if it were to be damaged.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for leaving us a rating, Samantha.

    If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 6, 2023

    The rep was nice about everything and tried to explain everything to me. I liked that. And it sounded good. See how you would like Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, John! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed May 5, 2023

    Endurance was one of the first warranties my wife saw and she made a phone call to try to get a quote. One thing led to another and the next thing, we got it. Their rep was pretty knowledgeable and good. He was telling us that we were getting a discount by signing up that day. That's why we did it. He sent me some stuff. I still may call him back.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Bobby. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We will be here if you need to call us back!

    - The Endurance Team

    Verified purchase
    Claims HandlingTechPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed May 5, 2023

    We did a claim on the Mercedes. We had a leak, and we ended up paying 900 dollars out of pocket. The claims process took a moment because it sat at the dealer because they were waiting on the adjuster to come and do the thing. The dealer gave us one price, but when the adjuster came, he gave them another price, and that was what left the difference of us paying that 900 dollars. Plus the deductible, so it was over $1,000. Endurance should speed up in sending out their adjuster when the vehicle is in the shop so the customer can get the vehicle back quicker.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Janice. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 5, 2023

    Everything was good. The rep answered all my questions, and I felt comfortable. I was 100% satisfied.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Timothy. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 5, 2023

    We called Endurance and the rep was very informative. I felt secure in what he was telling me. People should give Endurance a call. Their reviews online were one of the best out of all of them. When I looked up extended warranties in Google, they were one of the top three, which led me to decide on them. I've had a wonderful experience so far.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lakiesha. Thank you for the 5-star review! We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    CoverageTechRefunds & Payouts

    Reviewed May 5, 2023

    I got two vehicles up on the policy with Endurance and I feel like I've been kicked to the curb. I took my truck to the shop and I was told that my window motors, which are electric, are not covered. Then, I was told I get three free oil changes. I took the vehicle to the dealer and Endurance only paid $50 for the oil change. I thought they were gonna pay for the whole thing. They should be more specific what they cover when you're getting the policy.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Christopher. We’re sorry to see that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed May 5, 2023

    My 2013 SRT Charger is covered by Endurance and so far, so good. I haven't been turned down. I had one claim done. It was excellent.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, Torrence! We are thrilled to learn about your positive claims experience!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 5, 2023

    The way the Endurance rep spoke to me was very professional and I was so happy when she could explain the way it worked. I would recommend others to try to enroll with the company also because it's a good experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joseph. Thank you for recommending us to other drivers! We’re glad we made your experience with us a great one.

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & PayoutsStaffBillingRates

    Reviewed May 5, 2023

    I did an internet search for the best warranty company and came up with Endurance. The representative that I spoke with offered a good price. I decided I needed the insurance so I signed up for them. I picked the plan that covers the most parts. I like the payment plan. I didn't have to do the whole pay up at one time.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Fred. Thank you so much for taking the time to share your sign-up experience with Endurance! We take pride in knowing our customers are happy and look forward to providing you with excellent service in the future.

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 5, 2023

    I liked Endurance's price. The customer service reps were very friendly and helpful.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Belinda. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    CoverageRefunds & PayoutsStaffRates

    Reviewed May 5, 2023

    The experience we've had with Endurance so far has been good. We enjoyed talking to the rep. The warranty was for my wife's vehicle, but I talked to him first, then my wife talked to him as well. He was very informative and gave us a good rate. What we liked about it was the fact that we had a five-year plan. We have to only pay for three years of that five and it covers bumper-to-bumper. We feel good about having a warranty because we have an older vehicle. It's 2016 and we wanted to make sure we had some coverage on it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Aaron. We appreciate the kind words and are glad we could provide you with a positive experience!

    If you have any questions about your new policy, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Contract & TermsCoveragePriceRefunds & PayoutsStaff

    Reviewed May 5, 2023

    The warranty took a nice amount off my little savings. But at the end of the day, it has helped out a lot. I'm saving getting this plan versus paying out of pocket. When my AC went out, the issue was something major which cost me $2,000. They ended up fixing it and I only paid out $100. I'm satisfied with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi. We’re so happy to hear you're satisfied with Endurance and glad we could provide comprehensive coverage for your AC repair! If you have any questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed May 5, 2023

    Everything was fast. They were friendly and resourceful. The coverage they offered was pretty good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ross. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any questions about your new coverage plan.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed May 5, 2023

    The signup process went flawlessly. The reps really made sure that everything stayed on rails.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Phillip. We are delighted that you had a great sign-up experience with us. Thank you for taking the time to rate us!

    If there is something we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    - The Endurance Team

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com