Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,959,469 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 11, 2024
It was nice to know that there was a good company out there. I had a wonderful woman from Endurance Auto Warranty to talk to. She helped me get things done. I felt very comfortable about it. She was excellent and helped me to understand a lot of stuff. So, I appreciated that. If I have a claim, I wanna see what happens. But I feel more protected. I was very happy to have the policy on my car because it's an older car and there's not that many miles on it for a 4Runner. It's another tool to help me feel safe in the country.
God forbid my car break down on me, and if it comes down to a question of, “Do I have the money to do this or don't I?” So, I decided, preventative, Endurance was the better way to go than wait until something major happened, and I would have to try to divvy out all that money. I put it out every month a bit and be more preventative. I could have the money if I needed to fix something.
Sharon, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 11, 2024
Endurance Auto Warranty told me they do everything directly. They're not a third-party group. They were very professional and convincing.
Albert, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 11, 2024
The rep I spoke with was knowledgeable and the coverages were fully explained. They answered all my questions and we made the deal.
Hi, Gregory. Thank you so much for taking the time to leave us a 5-star review! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 11, 2024
The vehicle that I have now is our second vehicle that we had covered with Endurance Auto Warranty. My husband asked about getting it on his vehicle. That's the one that we just signed up for. We've had good service with the package that we had on both vehicles of mine. And we felt that was a good thing to do for his vehicle because it is getting older. The guy was a great representative of the company. When I told him about the vehicle, he asked about the mileage. And he explained the package to me. He told me in detail what it covered, what it didn't, and went over the prices. He couldn't have been more helpful.
Repairs are not cheap. I would rather buy the policy and pay a bit for coverage than coming out of pocket for some of the stuff that we've had to come out of pocket with. Like in the first vehicle that we had Endurance on, there were six of them in the motor, and they failed one at a time. That would have been a massive amount of money out of our pocket if we had to pay for those one at a time. And we had a broken motor mount. Before we got rid of the vehicle, we had to use the policy multiple times, and it always paid well.
Thank you for sharing your positive experience, Lisa! We're so happy that you chose Endurance to convert your second vehicle and are thrilled to hear that Endurance and our coverage have helped you manage multiple repairs smoothly.
- The Endurance Team
Reviewed Sept. 11, 2024
Endurance Auto Warranty was very accommodating. Their price is a bit more than what I paid with CarShield, but it covers everything that I need covered on that Tahoe. I don't drive it that much, but when I do, I wanna make sure that it's covered. If you need a warranty, you need to get Endurance.
Hi, Dwight. We appreciate the kind words and are glad we could provide you with coverage for your vehicle!
- The Endurance Team
Reviewed Sept. 11, 2024
Endurance was highly recommended by two of my friends so I went with them and the signup was wonderful. It was very easy, very professional, and courteous. Overall, it was fantastic and I would tell others do it. It's worth it for your peace of mind and these people are reputable and professional.
Sandra, Thank you for recommending us! We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 11, 2024
We did some research and every time we looked up a company, Endurance was always rated the highest. The sign-up process was excellent and quick. They were very knowledgeable and they answered all of our questions.
We're happy to hear that our team provided you with excellent service, Cindy. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 11, 2024
I called to cancel my contract. It took me 20 minutes to do so because the agent (Kim) didn't think I looked at my contract good enough. Will never do business with you, she tried to pressure me into keeping it.
We're sorry to hear you canceled your contract, Barbara. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,The Endurance Team
Reviewed Sept. 11, 2024
Courtney was very helpful. She took the time to help me understand my policy. I was so relieved after talking to her. I was actually calling to cancel my policy until we spoke and she went over all the details.
Hi, Belinda. Thank you so much for taking the time to share your feedback! We're happy our team was able to provide you with excellent service and that you chose to stay with Endurance.
- The Endurance Team
Reviewed Sept. 11, 2024
The signup process was great. The rep was nice and told me all the different things that come with it.
Hi, Chris. We appreciate the rating and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Sept. 11, 2024
I had been with Endurance for a minute and my bank card got hacked. I got a new card and I noticed that Endurance was not taking my payment out. I called and they were so nice. It was very convenient and even though I knew the policy, they still took the time to go over everything again with me. I would tell others to try Endurance. I love the price. It's very affordable.
Hi, Monica. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Sept. 11, 2024
I haven't had an opportunity to make a claim yet, however from first contact my experience has been positive. Our account was set up very quickly and processed with payment optIons. Customer service was accessible and helpful with my questions. Waiting to see how my claims will go. I expect they'll be good.
Hi, Jay. We’re so happy to hear you had a great experience with our customer service team! If you have any questions about your claim, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 11, 2024
I had a good experience when I signed up with Endurance.
Hi, Ana. We are thrilled to learn that you had a positive sign-up experience with us!
- The Endurance Team
Reviewed Sept. 11, 2024
I've been a customer for a long time with Endurance and I've had a previous vehicle which still has them. Recently, I got my 2012 Mazda CX-9 covered with them and my signing up experience was fantastic. I would advise others to investigate a company thoroughly through ConsumerAffairs before purchasing a policy.
David, thank you for your loyalty over the past 10 years! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle!
- The Endurance Team
Reviewed Sept. 11, 2024
People should make sure they do their homework, look into the company and the reviews that are coming in from the company. I looked at a couple of different providers and chose Endurance based on their customer service, when I was talking to someone and the straightforwardness. I really believe what they were telling me was true.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed Sept. 11, 2024
My experience with Endurance has been good even though I haven't had to use it yet and I haven't been with them very long.
Hi, Douglas. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!
- The Endurance Team
Reviewed Sept. 11, 2024
The reps went over everything and explained everything. They did a great job.
Thank you so much for your 5-star review, Warren! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed Sept. 11, 2024
I am enjoying the comfort in knowing that if I have problems with my vehicle, the problems will be taken care of, wherever I am traveling. I have yet to meet the 30 day, 1000 miles requirement, but am looking forward to when I do, then I can full enjoy the peace of mind that the contract will bring.
Hi, Rod! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 11, 2024
I've been with Endurance for quite a while and I've told people about them. I also got my girlfriend to go with them. I can't do anything but tell good things about them because so far, they've been okay and I have not had a problem with them. I really haven't had any work done on my car out of the years I've been with them. But it makes me feel good just knowing I got them. I got a pretty fine deal and if they do what people say they do, then I'm quite satisfied with them.
Hi, Eddie. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help and look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 11, 2024
I checked to see who's the best warranty program, and Endurance was number one, supposedly. I'm always skeptical. It's just my nature, but signup was easy. They answered everything that I asked about the policy, and it covers everything that I want it to. I'm still under the 30-day probation, so I'm still thinking it's okay. Endurance, right now, is number one as far as extended warranties.
Thank you so much for rating us so highly, Phillip! We look forward to providing you with excellent service for many years to come.
- The Endurance Team
Reviewed Sept. 11, 2024
Endurance has been phenomenal so far. The process with signing up with them for my Land Rover was good. They were very professional. The rate could be better, but you get what you pay for. I haven't used them yet but I have absolutely no doubt they're gonna be an awesome company.
Hi Daniel, welcome to the Endurance family! We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed Sept. 11, 2024
I bought Endurance three years ago on my truck and when it was time to renew, I renewed it. I couldn't handle any big repair bills coming so I figured if I paid monthly and kept myself covered, I would be okay. Megan took care of me and was great. When one of the electronic controls went bad, I took the truck to the Ford dealership and they took care of everything except for the deductible. I'd tell others to get a warranty from Endurance ‘cause they do what they say.
Hi, Richard. Thank you for recommending us in your review! We’re glad your claims experience with us was a great one.
- The Endurance Team
Reviewed Sept. 11, 2024
I got a warranty from Endurance last month but decided today, Sept.10, to cancel and get a refund on the first payment. It was well within the 30 day period for a full refund. I spoke to an agent named Peter. He was the most condescending person I have ever dealt with. I was talked to like a child. Mind you, I'm 65 years old and have owned cars since I was 18. I got it canceled after a 10 minute lecture and him telling me "Well, you're done. You now have no coverage and your car is old and it's going to break down. But you know best so good luck. You'll remember this conversation when it happens. You'll remember me..Peter." Let me tell you, I wouldn't give this company 5 cents after that conversation. Never. The very idea that they would have someone talking to a customer that way is mind boggling. Horrible customer service.
Hi, Wanda. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right.
Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch.
Thank you,The Endurance Team
Reviewed Sept. 11, 2024
I found the customer service was great, however, I'm disappointed in the having to wait 1000 miles. I don’t drive my car everyday and it’s going to take a while for me to get to that point. If something happens before then I will be cancelling my policy. My car is a 2013 and I’m just afraid of something happening before I can claim it.
Hi, Ramona. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,The Endurance Team
Reviewed Sept. 10, 2024
Rodney was knowledgeable, professional, prompt and successful, took care of the problem. I would tell all my friends to check out this company as I feel it is a good place to visit for great service and good people.
Thank you for recommending us, Patricia! We're thrilled to hear about your positive experience with Endurance! If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 9, 2024
I've been using them for the last year. Best warranty company I have ever used. Rodney was great. Helped me out. Had COVID. Couldn't make the payment on time due to not working and they worked with me to get a new date without losing my policy. NEVER had a problem with them. Always polite, honest.
Matthew, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 9, 2024
The manager was nice and helpful. We had a rejected claim and he promised we would see a refund of the cost of the repair. He also said that the next monthly payment would be on the house. We will keep our coverage.
Thank you for leaving us a review, Ralph. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 9, 2024
I purchased this warranty on July 30, 2024. By August 9, 2024 I was charged $144.48 + 29.99 for the elite plan I didn't ask for. I called them directly stating I could not afford what offered. They started I get a ch back within 2 weeks. It is now September 9, 2024 and after asking when I'd receive my refund that it would be released Sept. 17th 2024. And it may take longer. I don't believe this is a reputable way to handle a refund.
Karin, we're sorry to hear about your negative experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,The Endurance Team
Reviewed Sept. 9, 2024
Too early to comment on a policy claim but the representatives I had the pleasure of dealing with were more than courteous and helpful to assist me identifying coverage appropriate to my vehicle needs and budget.
Gene, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed Sept. 9, 2024
Just got so don't know much but the people I spoke with was very knowledgeable and patient. I look forward to more corresponding with others to make comparison though I don't want to have to use service on my car. LOL. Like I said just got so I don't know much about them yet. Hopefully not in near future. Thank you.
Hi, Julia. We’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 7, 2024
I had the pleasure of speaking with Jacob ** in customer service /sales. He was knowledgeable and confident about the plan he suggested to meet my needs. I came at it made because of an error made by a previous employee 5 years ago. He made me forget about my previous experiences to make sure he got everything taken care of as well as correct for me today. He made me forget about my previous problems and trust what you offer. His dedication and commitment to my satisfaction made me feel truly valued. Please share this rewarding and insightful fact about how satisfied he made me feel about my purchase.
We're happy to hear that our team provided you with excellent service, Dr. Ezra. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 7, 2024
Be careful with Endurance, it’s totally a scam. You will just end up paying them and not having your car fix especially if you have engine/transmission problem in the future. I gave all what they needed from but they will always find a reason that will tell you that the problem is not covered by their warranty.
Alexander, we’re sorry to hear that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed Sept. 7, 2024
My name is Alphonso ** and if I had to rate Endurance 1 star is too much for the service they provided. They are scammers. I originally got a quote from Brittany which included a list of services. When I asked for Brittany the other sales associates made it extremely hard to be redirected to her. They insisted that they could help me and offer the plan Brittany offered. I accepted the plan, which they assured was the same plan Brittany offered. I specifically confirmed with the sales associate all that should be in the plan and the associate confirmed all was included. That was a lie! A couple of months after I had an issue with my car and it wasn't covered.
I called to file a complaint and they said that what Brittany quoted and what I got was different! How could this be! I wanted to cancel my plan and get a full refund for the lies that were told. They refuse to give me the full amount of my refund! Endurance hasn't been honest and now I'm paying for it. They are scammers and it is sad. I would like all of my money because of the lies.
Hi, Alphonso. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.
Thank you,The Endurance Team
Reviewed Sept. 7, 2024
A friend told me about this service, and he reached out to Endurance on the phone and told them that I was looking for some coverage. A lady called me and I told her I was purchasing a vehicle. She told me a bit about the plan, including the coverage, and she said she was gonna send me the information. In the midst of purchasing a vehicle, she said she could sign me up right then. I would tell people to give Endurance a call and see what they have to offer.
Thank you for leaving us a review, Toya. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 7, 2024
When I decided my car was not getting any younger and kept seeing ads on TV for auto warranties I decided I would look into it. Unfortunately when I decided this it was Labor Day weekend and no one seemed to be working. I did my homework on the internet comparing reviews and plans of five of the major auto warranty companies. Wouldn't you know Endurance was the only one to call me. The gentleman I spoke with took all the time I needed. He answered all my questions, gave me a quote that I could live with and the rest is history. My mind is at ease about my car and I really appreciate the fact that someone actually took the time to call me on a holiday weekend.
Vicki, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Updated review: Sept. 20, 2024
Endurance took care of it and then some.
Original Review: Sept. 7, 2024
Endurance called posing as Car Shield which I have a policy with and claimed they needed to raise my rates so I paid what they said I needed to pay to continue being covered and then they started taking 154 bucks month out and when I stopped further charges threaten to collect $5000. They are scammers preying on the elderly.
Hi, Harold. We’re sorry to hear about your experience and want to clarify that Endurance would never pose as another company or engage in such practices. We take allegations like this very seriously and are committed to operating with transparency and integrity.
Please contact us directly so we can look into this situation, verify any details, and address your concerns immediately. Our priority is ensuring that our customers have a positive, honest, and supportive experience with us.
The Endurance Team
Reviewed Sept. 7, 2024
I have shared my experience with friends. I have used this company before and am happy to return to it. I particularly like the promptness & that they live up to their word. My AC needed replaced and living in S. FLA it is a must! And when my transmission went they were there quick!
Hi, Barbara. Thanks for taking the time to share your positive experience. We truly appreciate it!
- The Endurance Team
Reviewed Sept. 6, 2024
I found that the plan, mileage and cost of everything was better with Endurance Auto Warranty than the others. The rep gave me all the information I asked for and needed, and was pleasant. They were able to do stuff electronically. They sent me the policy by email. I had to look for it, and I printed it out at home. They were more than pleasant. They answered all my questions, and were specific. They offered help if I needed it, any questions. That's why I called them back and went to them because I like good customer service and they gave excellent service. When I called back and talked to a supervisor, he also was very nice. He said he would forward my message to Andrew, thanking him for his service and time. And he explained everything thoroughly. I had a couple of other questions. So, everything was good.
Kim, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 6, 2024
I have a son and I live on his property in a camper, a fifth wheel. If something were to happen to the vehicle, I wanted to have a backup so that I could get my vehicle taken care of. I work at Dollar General and I have my Social Security. But I don't have a lot of money coming in right now. Steve helped me get set up with Endurance and he was a very sweet man. He took his time with me and explained everything quite well about their product. He was very professional but very personable. It's funny how when you're talking to people, you build a relationship with them. He seemed experienced at what he was doin and he didn't leave anything out that I could tell. I was quite satisfied with the service in that direction.
I was told that if my vehicle had a problem with a particular part, Endurance doesn't give a service for 30 days. I was also told that I can take my car to a mechanic of my choice and that there are mechanics that are contracted with Endurance. Steve said that there was a place that I could look it up if I ever had anything happen. If I didn't have somebody that I used, I could find a quality place in that area on the internet. If someone needs insurance, I'd tell them about my experience with Endurance.
Wanda, Welcome to the Endurance family! We're thrilled to hear about your positive experience and appreciate you recommending us! Providing excellent service and peace of mind is what we strive for. If you ever have any questions, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 6, 2024
Full of it! They will make any excuse to not pay for what they do cover. Do NOT recommend!! Policy states covered parts and they refused to cover them. They refused to speak to the shop owner when asked to reconsider the denied claim.
Hi, Blake. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right.
Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch.
Thank you,The Endurance Team
Reviewed Sept. 5, 2024
I have had no claims so I cannot give an opinion. If I do have any I will be sure to let you know at that time. I have been impress with KEnya who helped me get signed up and is sending me a printed contract form. Sincerely Christine **.
Thank you so much for your 5-star review, Christine! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed Sept. 5, 2024
I purchased a contract with Endurance on a rebuilt 2021 Ford Explorer. I thought it was amazing that if you didn't use the contract and you got to the end of it, you can cancel and receive your money back. However, in June, my credit card expired and they sent me three Emails which got sorted into other places other than my inbox so I never saw them. At that point, they went ahead and sent me a cancellation notice by mail saying that I could resign back up. However, they will not let you back policy. I have health issues issues is why I put things on auto pay and they claim they made a call, but when ask if they left a message, I never got an answer.
I should've known better because my sister had a transmission issue with her car and argued with Endurance. She ended up buying a new car, but she got her money back as she canceled the plan. However, mine was canceled for nonpayment, so I'm not eligible for a refund. From my point of view, It is an exploitation loophole because I don't very often have issues with bill pay but anytime I have tried to be diligent companies meet me in the middle. Customer Service talks down to you when you try to explain your point of view and just keep repeating your contract like anyone knows the time of contract what could go wrong and how it's going to affect them. It comes down to do you want contract or do you want your customers to be valued. I should've listened to my sister and avoided them and I hope that this review helps you to do the same. I understand why providers often don't want to work with warranty companies after this experience.
Hi, Eydie. We’re sorry to hear about your less-than-satisfactory claims experience. This is not in line with our standards, and we would like to make it right.
Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch.
Thank you,The Endurance Team
Reviewed Sept. 5, 2024
The signup process at Endurance was good and very easy. Sherry was the bomb. My experience was quick, easy and inexpensive.
Hi, Lon. We are thrilled to learn that you had a positive sign-up experience with us!
- The Endurance Team
Reviewed Sept. 5, 2024
My policy with my vehicle was expiring. Endurance called me, and they were cheaper. They got good customer service and a good price as well. However, my vehicle's been sitting down at the shop for a couple of weeks. I'm still waiting for my claim to be approved.
Hi, Carolyn. Your feedback is highly appreciated. For assistance with your claim, please call us at 866-432-4443 and ask for the Existing claims department.
- The Endurance Team
Reviewed Sept. 5, 2024
My sister and brother-in-law have used Endurance for a couple of years and they've been very pleased with them. I signed up as well and though the process took a little longer than I anticipated, it was very pleasant. The young lady that did the application for me was very nice.
Hi, Patricia. We are delighted that you had a great experience with us. Thank you for taking the time to leave us a rating!
- The Endurance Team
Reviewed Sept. 5, 2024
I was going through the internet and saw something that posed a question. I called Endurance, and my sign-up experience was good. The guy was very nice and easy to talk to. So far, I haven't used it, but it seems it's gonna be good.
Leroy, we're happy to see that you had a 5-star sign-up experience! We’re here for you anytime.
- The Endurance Team
Reviewed Sept. 5, 2024
We bought a used vehicle and wanted to have peace of mind. I read the reviews on Endurance, and they were a 9 out of 10. I had a good experience signing up with them. The reps were very knowledgeable and they use Endurance themselves.
Marilyn, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for.
- The Endurance Team
Reviewed Sept. 5, 2024
At first, the rep at Endurance told me he couldn't help me because the vehicle had too many miles. But two days later, somebody called and I went with it. They were very helpful, informative, and clear with everything. Sometimes you got questions right away, sometimes not. But they gave all the information to find out that information later on. The price is not terrible. You're gonna pay $5,000 by the time it's finished. But that could be the price of a motor or transmission or whatever the case may be.
Craig, thank you so much for sharing your feedback about our service. We’ll make sure that our team receive the recognition they deserve.
- The Endurance Team
Reviewed Sept. 5, 2024
I liked what Endurance had to offer and the gentleman was nice so it all worked out. He helped me with a lot and the coverage was what I was looking for. They also sent me an email about it. I'm very satisfied.
Hi, Rosalyn. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help and look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 5, 2024
I enjoyed my time with the representative that spoke to me. He explained more than I could absorb. I am in my 70's and need my paperwork to refer to but it has not come yet. He said it would be up to 2 weeks. Something came on the internet that would not let me copy it when I clicked on it. I will be glad when my official paperwork comes, and I can see just what I have in writing. If it can be sent it would be better for me. I can't work the computer very well to get it to get the code and get back to the previous page to finish. I think I got my money's worth and am happy though.
Hi, Tomi. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help and look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 5, 2024
Signing up with Endurance was fine. I just hope it's legitimate because it's gonna cost me a couple of hundred a month. I'm still not sure where I send the money, but I figured somebody would let me know.
Joseph, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed Sept. 5, 2024
Endurance covers my F-150 pickup truck. I had a very pleasant experience with the rep I spoke with during sign-up. Their knowledge was great.
Hi, Randy. We are thrilled to learn that you had a positive sign-up experience with us!
- The Endurance Team
Reviewed Sept. 4, 2024
Everything went smooth with getting on board Endurance Auto Warranty. The customer service was great. It was explainable on everything that I needed to know. I asked if they covered, and they covered everything that I asked for.
Hi, Darlene. We are delighted that you had a great experience with our team. Thank you for taking the time to leave us a rating!
- The Endurance Team
Reviewed Sept. 4, 2024
Endurance Auto Warranty had the best option. They said after I applied, I had to wait a month before I can file a claim if something happened. And now, by me just being behind, they said I had to wait. If something happened, I had to wait until I catch my payment up to file a claim.
Thank you for the review, Cassandra. We appreciate you being an Endurance customer. If you have any questions, please don't hesitate to give us a call.
- The Endurance Team
Reviewed Sept. 4, 2024
The company employs very respectable and knowledgeable representatives. The process was easy and I was provided great detail. My call was forwarded to Izzy who was extremely patient and understanding.
Thank you for leaving us a review, Debra. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 4, 2024
The young lady from Endurance was very nice and the sign-up process was cool, quick and easy.
Alex, we're happy to see that you had a 5-star sign-up experience! We’re here for you anytime.
- The Endurance Team
Reviewed Sept. 4, 2024
The car had been under warranty with Endurance prior to my purchase and the car dealership recommended them and provided me with the contact information. The salesman was wonderful. He explained the coverage spot on. I took the car in for servicing to an auto mechanic that was recommended by Endurance and the coverage was great as well as the rep’s customer service skills. I had just purchased the car so I was very unfamiliar with how things worked with it and he helped navigate me through some of that process. He needed me to give him the mileage and I couldn't get to the mileage. I took my phone to the car and he walked me through it. It was a good experience and I've already made recommendations to a couple of other people I know.
Conzy, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us to your peers. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 4, 2024
I called CarShield first and after I talked to them, I preferred Endurance. They were straightforward and I was impressed with their level of professionalism. You have to put 1000 miles on the vehicle, which on my truck, I've already put. I like that Endurance didn't charge you for the waiting period. So, you didn't pay for a warranty when you weren't getting it. The price was commensurate with CarShield. They were within $20 of each other. But CarShield didn't cover all kinds of electrical items and inside like power seats, which my truck has. So, Endurance seems to cover a lot more and they change your oil because they wanna make sure your engine is maintained properly. They pay for three oil changes a year and my waiting time is up next week so I was gonna exercise my right to free oil change. We’ll see if they do what they said they would do.
Hi, Bruce. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Sept. 4, 2024
The extended warranty ran out on my 2016 Chevy Silverado and I'm not mechanically inclined so I wanted some backup. I called two different insurance warranty people and Endurance walked me through the benefits of their company compared to others. The sign-up process was fairly routine. Whatever they did was okay to me.
Hi, Junius. Thanks for taking the time to share your positive sign-up experience. We truly appreciate it!
- The Endurance Team
Reviewed Sept. 4, 2024
I bought my truck in April 2021 and we moved from Michigan. I had to put a lot of miles on it and the warranty expired. I had to have my air conditioner compressor replaced for 1,400 and some bucks so I decided I needed some more coverage. I tried Ox and the reviews were bad, and Endurance was a little bit cheaper than CarShield. The customer service was medium when I bought the policy from Endurance. It was nothing bad or extra good.
Thank you for leaving us a review, Randall. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 4, 2024
The signup process was no problem for me and it was easy. It's for my 2021 Toyota Venza and I got the same coverage I had with the manufacturer’s warranty. But I haven't gotten anything from them other than talking to them over the phone and them signing me up and I'm waiting.
Hi, Kenneth. Thank you for leaving us a review! To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team

Reviewed Sept. 4, 2024
I just got helped by Amber, she was the first person and she was awesome. Good customer care skills. She was pleasant to talk to. Down to earth and genuinely left me with the impression. She cared. The second person Drea she was super awesome as well. Very polite. Courteous. Respectful. Down to earth. Very attentive and gave me the same impression that she genuinely cared to help me out. I think they live by the Golden Rule treat others as you would have them treat you. Secondly I was satisfied with the service that has been offered. Hopefully I don't have to really use it but it's there if I need it. Thank you. You guys have a good day. Stay safe. God bless you!
We're happy to hear that our team provided you with excellent service, John. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 4, 2024
I was looking at the commercials and I decided I wanted to go with Endurance. They didn't harass me and I made my payment and everything was fine. Also, they told me if I need anything, they're right there. The rep explained what the warranty was gonna be placed and my husband was satisfied.
Hi, Jennifer. Thank you so much for this 5-star review about your sign-up experience. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Sept. 4, 2024
Endurance made a random phone call to us and it happened to be at the right time. We had been with Endurance before at one point but because of financial strains, we had to drop them. When they called, we were in the right spot to be able to reinitiate service. We discussed what we felt we could afford and they were able to accommodate it. Signing up went pretty good.
The only thing that is negative with companies like Endurance that aggravates me is they start out with one offered price and then when we absolutely convince them we can't afford that particular price, the price starts dropping. Everybody knows that everybody is having a harder time these days stretching a dollar so why not just start at the lowest price they can offer? It's annoying.
Hi, Annie! Thank you so much for leaving us a review. We're happy to hear you had a positive sign-up experience and appreciate you sharing your thoughts on our pricing. Your feedback helps us improve service for everyone.
- The Endurance Team
Reviewed Sept. 4, 2024
I bought a vehicle from individual and since I bought from a person I was told to buy auto warranty like on T.V so I called around and I purchased one then Endurance called me about beating the price so I cancelled other and went with them and they know I just bought the vehicle! Unfortunately after some months my vehicle started to malfunction and ended up in the shop so the problem was transmission and then the hurricane came and shop had no power or internet so I rented a vehicle to go to work and back so shop is finally up with power and internet and called in for the warranty and this is 3 weeks into the rental and endurance ends up asking me for a bill of sale so I send them a bill of sale that the original owner sent to me because the original bill of sale was in the vehicle and they left window open and got all soaking wet and ruined so then they tell me they won’t accept the bill of sale because it was handwritten.
So now they ask for a title so I send them a picture of the title which I had not yet transferred into my name because the hurricane had a lot of set backs! So I send the picture of the title and now they tell me that they will not accept it because my name is not on the title but my signature and info is on the back when I purchased the vehicle with date, name, mileage and address! But still they want a TITLE IN MY NAME!! They look for any reason to break the promised service contract So I borrowed $700 to transfer title to show them and now after another week. They have denied the claim to fix saying that the issue was there before and it was wear and tear! I have been renting vehicles and using Uber and Lyft and paying to get around and tow and these people had the shop first diagnose problems and the told shop to take transmission all apart and NOW I AM STUCK WITH ABOUT $8000 on all expenses and to repair trans
Ivan, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Sept. 4, 2024
I researched online a variety of different companies and I found Endurance to be the best. I liked their coverage and their price. I made the purchase last month. Their customer service has been fine.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 4, 2024
Endurance was the first company I came across and I liked the things that they were offering. I was satisfied and at this moment, I have no complaints.
Hi, Lumumba. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Sept. 4, 2024
I had an Endurance policy on my Ford Explorer and when I traded that vehicle in and got my truck, I contacted them and asked if I could transfer the policy over. They told me I couldn't do it, so I got another policy for my truck. The guy who signed me up was pleasant and knowledgeable. He explained to me the coverage and the benefits of the warranty. It's an 84-month policy and it expires on the 12th of September 2031. I would recommend Endurance.
Hi, Lora. Thank you for recommending us in your review! We’re glad our team provided you with a positive experience.
- The Endurance Team
Reviewed Sept. 4, 2024
I've always had extended coverage. If something breaks down, I'm gonna like to fix it. I was with Ford, but my plan is almost over. I was reading the reviews of Endurance and they were positive. So I made a phone call. My signup experience with Endurance was easy. It wasn't pushy, it was mellow. The rep was good and knowledgeable, too. I have a $50 deductible with Ford, which I understand was hard to get. I have a $100 deductible with Endurance, but I also wanted to make sure I could bring it to my Ford dealer. I don't want any hassles. They fix it, they call it in, and it's approved.
Brad, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 4, 2024
Signing up over the phone with Endurance was easy. They were nice and they knew things. I've got a hybrid. I need to know if my electrical is covered under that too. But the rep never went into everything that was covered. Their rate is also not horribly high, but higher than what I was thinking at first.
Hi, Richard! Thank you for sharing your feedback. We're glad you had a positive sign-up experience. You may view details of what is and isn't covered in your contract or you can give our team a call and they will be happy to provide you with more information!
- The Endurance Team
Reviewed Sept. 4, 2024
Purchasing Endurance was very simple and easy. Their cost is fair, too.
Hi, William. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed Sept. 4, 2024
The sign-up process at Endurance was good. I like it. However, I thought Endurance did not use a third party like Mepco, but they do like a lot of people. I thought I'd be making my payments directly to Endurance, but I have to make it to Mepco. But overall, for what they offer, it's worth the money.
Hi, X. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Sept. 4, 2024
The service agent was great, really helpful, helped find a great deal for us. Will highly recommend to my Family and Friends. The price for the warranty was good and the way it is done with the time I think is a great idea. Thanks for the help, again will recommend to anyone interested.
Alfredo, we're happy to see that you had a 5-star experience and appreciate you recommending us to your family and friends! We’re here for you anytime.
- The Endurance Team
Reviewed Sept. 4, 2024
I signed up recently with Endurance. It was a little bit more expensive than the other ones I had been looking at. But the gal who was my representative on the phone was nice and helpful.
Hi, Kia. Your feedback on our customer service and pricing is highly appreciated. Thank you for the review!
- The Endurance Team
Reviewed Sept. 4, 2024
My purchasing experience with Endurance was very good. The rep went over everything and explained everything to me and how to use it. I got whatever discounts I could with my husband being in the military and me being a senior. I really enjoyed it. It surely has paid off for me 'cause I've had several things go wrong with my vehicle. And even the lady that works at the shop that I take my car to said that the warranty company is so easy to work with. My last claim was for my air conditioner. Something went out of my air conditioner and my claim experience was easy and it took just a few hours.
Hi, Roseanna. We're glad to hear you've had a positive claims experience with Endurance and that our coverage has been beneficial for your vehicle. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Sept. 4, 2024
My experience with Endurance has been fine, so far. It'll be a month on the 7th that I've had them. The sign-up was great and the rep handled everything very well.
Hi, Angelica. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Sept. 4, 2024
My Endurance policy goes into effect on September 14th and I have to put X amount of miles on the car. But I haven't received my policy yet. I checked around and everyone said that they are one of the best companies to go for. I've got the bumper-to-bumper policy and they told me I was totally covered on everything, even tires. Previously, I had an experience with Hyundai and this insurance man that they had there. They sold me a policy for four years which they said was bumper to bumper. But when I brought my car in to have it serviced, the agent said that I wasn't covered. So, Hyundai ended up picking up a $1,400 tab, then they gave me almost $2,000 back on a policy that cost me $2,700. So this time, I want to read the policy to make sure that everything is kosher.
Also, I got the $2,000 back from the other policy that I paid $2,700 for that I thought was going to last me for four years. But the policy I now have with Endurance costs $217 a month. In a year's time, I'm going to hit over $2,400. So, that is a much different price than what I got from the dealership. Aside from that, the Endurance rep who helped me sign up seemed very knowledgeable.
Hi, Nancy. We're so glad you decided to join the Endurance family and really appreciate you taking the time to share your experience with us. We look forward to provideing you with excellent service and support for your vehicle needs.
- The Endurance Team
Reviewed Sept. 4, 2024
I worked with Matt when I signed up with Endurance and he was very helpful. I got my 2019 Ford Edge covered and Matt went over everything about the warranty, from top to bottom. He also told me that there was a 30-day grace period to make sure that there were no pre-existing issues. It was a good and easy sign-up.
We're happy to hear that our team provided you with excellent service during your sign-up experience, David. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 4, 2024
I've got a car that would be expensive to maintain if I had to buy parts. It's a Corvette, and I don't use it that much, but parts are rather expensive for it. I signed up with Endurance and it was easy. The rep did a good job. She was knowledgeable and knew what the product was.
Thank you very much for voicing your positive sign-up experience with our team. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 3, 2024
If I could give 0 stars I would! When buying my policy I was told everything was covered on my 2019 Kia except for some hoses and gaskets. Took it to the shop and the air compressor valve on the air conditioner was out. Endurance refused to pay for the $989 part. Called the claim line 4 times with a promise of a call back. No one ever called back. It took me over an hour to cancel my policy. I will NEVER buy Endurance again. Buyer beware!!!!
Robyn, we’re sorry to hear that you had a negative claims experience and chose to cancel your policy. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Sept. 3, 2024
Winston was nice to deal with. He explained the coverage fairly well. He did not mention MEPCO. I don't trust anyone who does not mention 3rd party payers. I received an email from MEPCO asking for payment information. I DO NOT TRUST COMPUTERS!!! I got ticked off after being swindled into having to pay $ 132 / month and then having another company wanting my personal information. I gave my information to your company already. You already deducted $ 132 from my account. What gives. Not very happy!
James, we’re sorry to hear that you're not happy. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to see what we can do to make things right.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Sept. 3, 2024
I called Endurance and they explained the policy to me. They gave me something that I needed and I went with it. There was a small misunderstanding. They called me back twice and asked me about the mileage. I don't know if it was a robocall but it kept asking me that I needed to update my mileage. Other than that, the experience was spot-on.
Hi, Louis. Thank you so much for rating your experience with us so highly!
- The Endurance Team
Reviewed Sept. 2, 2024
I had another car warranty company and the monthly rate seemed cheap, but they didn't pay for diagnostic of what was wrong and that was $250 a pop and they also didn't pay the tax, and I still had to pay my deductible. I figured it out and found if I broke down the monthly payment for Endurance it was cheaper for the term of the policy than my old company, not to mention I will no longer be paying a diagnostic fee or taxes. That's right with Endurance, all I pay is my deductible. Endurance is a far better deal.
Hi, Rodger. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Sept. 2, 2024
I spoke with Desmond **. He was very helpful explaining things to me where I could understand them. As far as I know right now Endurance is OK. I have not had a chance to use them. My 30 days is not up and there’s nothing wrong with my car so hopefully I won’t need it anytime soon.
Hi, Florence. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Aug. 31, 2024
This company managed to sway my otherwise skeptic nature. I should have listened to myself because this auto warranty company absolutely STINKS! They are only open to their customers M-F 8-5. Really? Warranty needs don't occur on the weekend? They will rip you off on a weekend, but that's it. Can't log in to see my actual contract. All I'm shown is a type of coverage that's not even listed as an option. Don't know all the details because they fail to provide them, even when you're logged into your account. Expensive as HE_@# with horrible customer service. More like NO customer service. What's covered? I read some crap when I signed up, now it's nowhere to be found. Can't call, it's the weekend. My bank is open Saturday so I'll call them and cancel this garbage. DO NOT BUY THIS COMPANY'S SERVICES!!
Daniel, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Aug. 30, 2024
The lady that helped me with getting my lost contract booklet replaced was very helpful and efficient in getting a new booklet headed my way and also helped me do a change of address. I really appreciate the kind words and helpful attitude as I didn't know how to proceed without my booklet in hand.
We're happy to hear that our team provided you with excellent service, Joseph. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 30, 2024
My experience with my customer care Rep. Antoinette was AWESOME. She was very knowledgeable, kind, and very patient. She went above and beyond to understand and solve my issues. Keep up the Great Customer Service...Antoinette.
Antoinette, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Aug. 30, 2024
I was skeptical about getting a plan, but I made the call to at least hear what they had to say, and if I decided to get a warranty, was I making the right choice. The representative I spoke to made me feel at ease, she answered all my questions, was so nice and patient during the process. And I came away knowing I had made the right choice, I got a warranty! I feel more at ease knowing my car will be taken care of if the need arises.
Judith, We're thrilled to hear about your positive sign-up experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Aug. 29, 2024
Really enjoyed my sign-up session with Dustin **. He is ultra-personable, straight-talking, and I definitely felt he was taking good, honest care of me as we discussed the best plan for me and its cost. Felt like we had known each other and trusted each other for years. I hope and suspect he is rated as one of your best and most productive employees.
Richard, we're happy to see that you had a 5-star experience! We’re here for you anytime.
- The Endurance Team
Reviewed Aug. 29, 2024
In my opinion Endurance is a good car warranty company. Whenever I call them I get friendly customer service and when I first started with company there was a few hiccups but they were able to offer me a good price that fits my budget and I have noticed that they don't advertise that much compare some companies because they have awesome reviews that's why I like this company. I would recommend anyone to sign up for warranty. You won't regret it. I don't.
Hi, Richard. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.
- The Endurance Team
Reviewed Aug. 29, 2024
I bought a policy when I bought my pre owned Yukon and after the waiting period I needed to use it on two separate occasion and both times they said that part wasn’t covered. I immediately cancelled the policy.
Hi, Laura. We're truly sorry to hear that you've decided to cancel your coverage with Endurance. Your satisfaction and peace of mind are our top priorities, and we're sorry to learn that we weren't able to meet your expectations.
If you'd like to discuss your experience further, please let us know. We'd be more than happy to provide you with a thorough explanation and address any questions or concerns you may have.
Should you ever reconsider or have any questions in the future, our team is here to assist you. We genuinely appreciate your feedback and hope that you'll consider Endurance again in the future.
- The Endurance Team
Reviewed Aug. 29, 2024
Endurance is the best car warranty service around with the most reliable and easiest claims process. I currently have two cars with warranty coverage by Endurance and the monthly payment is very affordable for the list of items that's covered. I had to file a claim once through my car dealer and it was very simple. Highly Recommended!
Hi, Giet. Thank you for your loyalty! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We appreciate your recommendation and are here to support you with any future needs.
- The Endurance Team
Reviewed Aug. 28, 2024
So far they have been great to work with. Easy to get a price quote, easy payments, friendly and helpful staff. The lady that sold me the policy was great on explaining the difference between all the other vehicle warranties insurances and gave me a choice to go with Endurance or the other.
Thank you for leaving us a review, Richard. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 28, 2024
Tabitha was amazing at helping me. She needs a raise. She walked me through how to set up the new policy on my app, she was helping me understand how set up the auto pay with a company I've never heard of. She is amazing.
We're happy to hear that our team provided you with excellent service, Justin. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 28, 2024
Michele was EXCELLENT! She took the time to break down and explain all I was getting on my policy. Earlier today, I spoke with another agent that made me not want to sign up. I’m glad I called back and spoke to Michele. She went over and beyond, and I appreciate that!
We're happy to hear that our team provided you with excellent service, Cindy. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 27, 2024
No Stars. Won’t let me give them what they deserve. No Stars. Endurance Warranty isn’t worth $.01. I paid their full premiums for 3 years so I could ride for free, with full coverage, for the last 2 years. The only ride I got was the one they took me for. Going to pick up my truck with the new fuel pump I paid in full for. I asked the garage to kick in a can of RustOleum. If I paint the new fuel pump every year, maybe Endurance will give me a few bucks the next time. They don’t cover any rusted components. Read your fine print NY. I think we get rust here?
Hi Paul, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed Aug. 27, 2024
I had bad engine failure. They didn’t even try to help me or fix it. I feel like they wanted the money for the warranty, but they didn’t want to fix anything on the vehicle when it came time. Would not recommend this company to anyone.
Hi Lee, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Aug. 27, 2024
Beware of this company, they will not honor what’s in their contract and say everything is pre-existing. My compressor clutch went out and they said the seal that went out because the clutch exploded in the compressor was pre-existing. They will send out one of their certified mechanics to override what an Audi dealership mechanic says. They will look for any way to not honor the contract on what you’re paying for. If you sue them, you have to spend thousands of dollars for a civil lawsuit as well. They are not a reputable company in my opinion from my experience with Endurance Auto Warranty.
Jeff, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Aug. 27, 2024
The Endurance lady I worked with was helpful. She went over everything with me and explained everything into detail. And everything was fine and everything went smooth.
Hi, John. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed Aug. 27, 2024
They're good people and I have no issues. I have not had to file a claim yet but have been using them since 2015. I trust them totally on their agreements. All the customer service representatives are courteous and polite as well as professional. They're the real deal.
Hi, Cynthia. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Aug. 27, 2024
I don't know how they sucked me in but my bad. Canceled after reading over contract and was told the $29.99 fee is nonrefundable which the agent never mentioned. Oh well worth that cost to be out if a scam contract. People must not read the contract because if they did they would not want it. Endurance is a scam!!!
Jake, we're sorry to hear that your expectations were not met. When time allows, please feel free to send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.
Thank you,The Endurance Team
Reviewed Aug. 27, 2024
The Endurance representative I had made the sign up really easy and she explained everything to me. I got full coverage and as long as any issue I may have is covered, the price is okay. It's only 160 bucks and the warranty is worth having. If my friends didn't have a warranty on their car, I would tell them to get this.
Hi, Robert. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 27, 2024
A dealership lead me to driving off with a vehicle until not long after I noticed there was a need for an extra coverage directing a more than used vehicle circumstances to regulate fixing if needed. My mind thoughs were signs of relief to protect and cover. No stress, all future in-house shop jobs all covered through a good program with well needed guidance. Well thanks for all that have been done. I can't wait.
Hello, Rodoofo! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.
- The Endurance Team
Reviewed Aug. 26, 2024
So far, everything is good with Endurance. I researched them and they were really good. I also heard a lot of good things about them. I haven't had to use them yet, but the signup process was very straightforward. They gave me a lot of discounts. They answered all my questions. They gave me peace of mind. I don't see anything that they have to do differently. I haven't had bad experiences with them.
Thank you for leaving a 5-star review, Timothy. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed Aug. 26, 2024
I was with Endurance before and I'm not happy with who I have right now so I decided to go back to Endurance. The rep who helped me get signed up again, Josh, was accommodating. He explained everything before we did any transactions. The processing of the insurance and everything went very smoothly.
Hi, James. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 26, 2024
I contacted Endurance today (08/26/2024) and spoke with Paul. He took the time to answer all of my questions. He was courteous, kind, patient and knowledgeable. I appreciate everything Paul did today.
We're happy to hear that our team provided you with excellent service, Sharon. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 26, 2024
I signed up with Endurance this month and the process was good with the way, the rep, Clifford, explained to me all my options in my vehicle. Also, with the maintenance that I have done on the vehicle from the dealer already, he said my vehicle is at a low risk. I already called my friend about Endurance and I suggested it to him.
Lonnie, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark! Thanks for recommending us to your friend!
- The Endurance Team
Reviewed Aug. 26, 2024
I shopped around for a plan and researched everything. Endurance came out on top. The agent who assisted me was amazing. She spent a lot of time answering my questions. I was very happy with the coverage. My agent was patient, knowledgable and friendly. Hopefully, I will never need to take advantage of my coverage.
We're happy to hear that our team provided you with excellent service, Michael. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 26, 2024
Endurance is affordable, easy to contact, and genuine. I switched to them from another company because of these qualities and more. I love the plan that I have where you can pay for 3 years and you get 2 years free.
Hi, Edith. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Aug. 26, 2024
When I reached out to Endurance, their rep called me on a Sunday. I was renting a lawn mower to go do some lawn work and she took the time. I stayed on the phone with her and based on what she told me, I hadn't made up my mind yet, so I told her to email the information to me. I wanted to see it and I got to do my research. So, she sent everything to me and I compared it with what the dealer offered.
Then, I decided to go with Endurance because I didn't like the dealer's numbers. I got a different guy when I called Endurance back but everything that the previous rep said as well as what was written in what she sent to me was still true. Plus, they were rated pretty high and I got another customer that uses Endurance who was pleased with her experience with them. So, they sealed it for me and I got my 2019 Toyota Tundra covered with them. I described things to them and made sure what was covered, what wasn't. Then I read everything that they said was covered and it seems to be okay. Their deductible is great, too.
Hi, Kenneth. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 26, 2024
I felt that the rep was being sincere but he didn't explain what the elite coverage covered. It was my fault for not asking but I was more concerned about what the warranty was gonna cost me. The problem I have with Endurance is they want me to drive the truck 1,000 miles before the coverage kicks in. You gotta call them back within 30 days. I don't drive that truck that much. I told the guy, "This is the first vehicle I've owned that didn't have 20,000 on it within a year before I bought it. I don't wanna start racking unnecessary mileage up.” He said, "Call with what you got on there and see if they can work with you on it."
One thing that's misleading on the commercials is it puts it up on the screen that there's unlimited mileage but the unlimited mileage never came out of the guy's mouth when he was talking to me. The service I was given was 5 years, 60,000 miles. It wasn't explained to me if it's 60,000 from the 20,000 miles I've got on the truck, which would expire at 80,000 or is it when the odometer hits 60,000? If that's the case, then I'm only receiving coverage for 40,000 and for the price it costs, it's awfully steep. I'm not paying $5,400 over three years for only 40,000 miles of coverage. That doesn't work.
Hi, Mark. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed Aug. 26, 2024
I was with Geico, but they kept going up on my insurance. I left them and tried Endurance, and so far, so good. The rep was sweet. He explained everything and asked me what was I looking for. I told him and he found me a good rate. He said my coverage is for the whole car. There's no oil change or brakes - that's wear and tear. But around the car, if I was in a accident, it'd be covered. I also have roadside assistance and if I needed to put my car in a shop for repair, I would get free rental. I've already been telling my sisters and my brothers about Endurance ‘cause I got a lower rate than them. I got full coverage for $177 a month. They're thinking about coming to Endurance as well.
Hi, Yolande. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company and for recommending us to your siblings. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Aug. 26, 2024
When I signed up with Endurance, the guy was nice and went over a lot of information with me. He wasn't rushing to get off. He was answering my questions and explaining. The process wasn't hard at all. The only thing was they didn't tell me it was another fee they charged me after the rep charged me. They didn't know if I had that in my budget. It just came out of my account. I'm retired, so I am on a budget and I notice every little bit. It was a $20-something fee which I don't know what that was for. I called and asked them. The rep said that was some fee. I told them they didn't tell me that because it seemed like they would've just done one transaction, not two.
Hi, Monica. We're sorry for any confusion you've experienced. To clarify, the $29 is a one-time fee for our Elite Benefits, which include complete tire coverage, total loss protection, and more! If you'd like more information, please give our team a call at 1-866-432-4443.
- Endurance
Reviewed Aug. 26, 2024
My husband has just bought a car and he got an auto warranty. I figured it's good because I have a used car. I went and searched, and Endurance was what I found. Signing up with them was very good.
Hi, Antoinette. We’re so happy to hear you had a great sign-up experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 26, 2024
I have a 2018 Chrysler 300. I was originally gonna sign up with CarShield but a friend of mine recommended Endurance because they don't have a cap on any liability that happens to the vehicle. I can bring it in, and they'll repair it. They won't say after $4,000 that you can't use the warranty anymore. The reps at Endurance were very outgoing, patient and knowledgeable. They assisted me with any questions that I had and did a review quickly with me. They told me that if there's an issue, to bring it to a certified mechanic. Once I bring it in, the mechanic will contact them and let them know what the situation is as far as what needs to be fixed, and it'll be taken care of right away.
At the beginning, it was a little pricey compared to other car warranties that are out there. But when the reps went into it in detail as far as what's covered and the amount of coverage I have, it's reasonable. I'm recommending Endurance to a couple of my friends already. Once their factory warranty is up, they're considering going with Endurance. I got my daughter to sign up with them too. She's got a 2018 Volkswagen Beetle.
Thanasis, Thank you for recommending us to your friends! We're thrilled to hear about your positive experience with Endurance! If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Aug. 26, 2024
We have a nine-year old Toyota, and I'm trying to plan for the future with the big expensive repairs that might be coming up. We like the car too much to trade it in right now. I did an online search for extended warranties for automobiles. A website rated Endurance among the top five that I could deal with, so I went in and checked on it. I also went to call two dealerships that we've been dealing with, the one that we bought the car from and the one that we're dealing with right now to do the maintenance on it. Both shops had their plans come out more expensive and not nearly as complete as what Endurance offered us. I went for Endurance, and they were very easy to work with. They advised me of a 30-day wait period before anything could be claimed on the policy.
Hi, Douglas. Welcome to the family, we're thrilled you chose Endurance! Thank you very much for voicing your positive experience. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Aug. 26, 2024
When I renewed my policy with Endurance, the rep was very good. I've to add 1,000 miles to the car's mileage but it's 2 months yet so it's fine.
Hi, Deborah. We're so glad you chose to renew your Endurance auto protection plan! We appreciate you being a customer and sharing the word about us! Looking forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed Aug. 26, 2024
The rep with Endurance had good customer service and was knowledgeable. His professionalism was on point. The coverage comes with towing and oil change. I have Endurance for the safety. I have coverage on my home and everything else, and it works out perfectly.
We're happy to hear that our team provided you with excellent service, Gayle. We’ll make sure that they receive your feedback. We're sure it will make their day! - Endurance
Reviewed Aug. 26, 2024
My car has been in storage for almost a year. It's in Charleston and I am gonna be moving back there. When I took the contract out with Endurance, I told the guy I could not give him the exact mileage until August 30, when I got back to Charleston and got my car out of storage. He said, "Oh, that's no problem." I could call them and give it to them then. Everything was good until I started getting emails about the mileage. I called and told the guy, "I told you all, I could not give you all that exact mileage until I got there." I gave them the VIN number and everything else. I just didn't remember the mileage.
Endurance keeps emailing and texting me about the mileage. That's a little aggravating because they're blowing up my email and message box. I wish I wouldn't have gotten them, but I've already done it. Other than that, the guy told me about all the other extras that I could get for just a little amount, and he was nice. I just wish he would have explained to me that I would get emails and text messages about the mileage. He didn't do that. I can't fault him though.
Hi, Barbara. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- Endurance
Reviewed Aug. 26, 2024
I liked what Endurance had to offer, and I am very satisfied with the signup process. Everything was great. I was speaking with Desmond, and he was awesome. He was a seller, and he went over everything. He said my coverage would start a month later. Desmond was very knowledgeable and polite, and I really enjoyed speaking with him.
We're happy to hear that our team provided you with excellent service, Deloris. We’ll make sure that they receive your feedback. We're sure it will make their day! - Endurance
Reviewed Aug. 26, 2024
Aiden was very professional. He explained everything in great detail when I had a question. He answered my questions for me. Aiden sent all of my forms by email to my phone. I received them, I read them and I understood everything that I read and if I had any questions, I would’ve called Aiden right back to talk to him to get a clarification of any questions I might’ve had.
Hi, Anita! We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 26, 2024
The guys worked hard to get me a good deal, gave me time to think through it and got me the best deal possible. Thanks Monico ** for the great rate, it's a no-brainer when you add it up, once again thank you for great rate and advice.
Hi, Jack. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime! - Endurance
Reviewed Aug. 25, 2024
My car is a 2018 Buick Envision and there is nothing wrong with it. It drives good but I had no warranty on it. So, I called Endurance and talked to a lady about getting on their plan. She was very nice and she explained everything to me. The price was very high but I gave her my first payment. Then, she told me she was going to send me the contract through the email and I never got the contract. So, I emailed her and told her that I did not receive the contract. I have sent them an email twice and got no response. So, I figured it was a scam. She told me that if I did not get the contract, I had 30 days to drop it if I wanted to. Since I have not heard from any of them, I told them to drop it. Now, whether they will or not, I don't know.
Deronda, we're sorry to hear about your negative experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,The Endurance Team
Reviewed Aug. 25, 2024
Signing up with Endurance Auto Warranty was easy. And I liked their quote.
Patricia, we so appreciate your review and look forward to continuing to provide you with excellent service! - Endurance
Reviewed Aug. 25, 2024
My brother-in-law looks and researches a lot of stuff. He said Endurance is in the front of everybody else in the business. So, I signed up with them but we got a screw-up from the get-go. The warranty is in my name but their sales rep sent mail to my wife and she knows nothing about it. I kept giving this information and they wouldn't take it. They kept giving my wife's name. I called the gal at customer service, Tameka, and she didn't know what to do. So, she said she was going to rewrite it all because the guy that I originally talked to must have been new and he didn't do it right. Hopefully, she's got it squared away. I'm supposed to be getting a hard copy of my contract in the mail plus the email that she sent me. I was also told that I got to put on 1,000 miles, then I can make a claim a month after that. The warranty is for 15 months. She said she gave me a little bit more and that she gave me the plan Superior.
Anthony, thank you so much for sharing your feedback. We’re glad to hear that our team was able to assist you. If you have any questions, please don't hesitate to give us a call. We're here to help!
- Endurance
Reviewed Aug. 25, 2024
I have two vehicles and the first one has a warranty that I hoped to get on the second vehicle, which I insured with Endurance Auto Warranty. The first one was lifetime warranty, unlimited mileage, unlimited time. So, I hoped to find that again. But because the vehicle is over five years old, I wasn't able to purchase that. I hunted around to see who had what and doing a lot of comparisons and Endurance came out to be the best bet. The best coverage.
The rep explained the program well. Did a very nice job explaining everything to me, breaking down the prices and coverages. She went through the contract significantly and it was a very good phone call. Before I made my decision, I had all the information I needed to sign up. Out of the warranties out there that I was eligible for, this is the best one for me.
We're happy to hear that our team provided you with excellent service, Richard. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Aug. 25, 2024
I went to the mechanic because when my wife's Jeep Grand Cherokee was stolen, its fobs got reprogrammed. So, we were having a lot of issues. At the time, I had CarShield and when I asked him if they took that, he said they had so many problems getting payments from CarShield. CarShield gives them some push back on doing a diagnostic where Endurance doesn't. He said that if I wanted a company to get with, hands down Endurance was the one. So, I called and got connected with this guy from Endurance. They trained him excellently and his passion, you can feel it from his heart. He gave me information and took his time in explaining it. It wasn't such a rush, rush, get my money.
I let him know I'm a senior and a disabled vet 100%. I've got four cars and my wife got a little sports car. He walked me through the process and I didn't even wait until the CarShield warranty ended. I got Endurance on top of the CarShield because I wanted to have continuous coverage. So, I got it for the 2018 Toyota 4Runner that I drive every day and I got it for the 2013 Cadillac that my wife drives. Now, we're finishing up the process of having the Jeep Grand Cherokee repaired. Then, we're getting ready to get a Range Rover Velar and we're going to be calling Endurance back to get coverage on that. So, the guy that I spoke to was phenomenal. My wife and I were on a speaker phone with him, and it was a great engagement. We were close to the same age, so we just chopped it up and it wasn't so much about Endurance. We were just talking about life, people stealing cars, and the direction this world is going.
Kenneth, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help! - Endurance
Reviewed Aug. 25, 2024
Go for Endurance Auto Warranty. I went with them because they reached out to me. When I purchased this vehicle, I bought it from a dealer and the policy came with the car. I activated it and they've been helpful. Endurance stood out to me. There was nothing wrong with the car, but I had a couple of things I had to get looked at on the car. So I was, "Let me go with Endurance," and it was better for me. The process to sign up was easy. When I reached out to them, I was on my first break at work. I only had 30 minutes and they processed me through the system with 30 minutes. We made an initial payment from there. I got my Endurance policy active.
I just started with them these past 30 days. I'm waiting on my first bill. Throughout the 30 days, I spoke to a customer service representative and she was happy because we had to correct my mileage. Because when I started with Endurance, I called on my break at work because I looked for auto repair and I remember this paper kept coming through the mail. So, I called them back and we started. She said I had to wait 30 days and she was a nice lady. I'm still waiting to pay them so I could get my car renewed.
Hi, Djon. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed Aug. 25, 2024
Endurance was good to sign up to. The company is pretty much faithful. The Endurance rep I worked with was very professional and respectful. She acted like she knew what she was talking about and I liked the way she tried to help me. If I had any questions, she was always right there to answer for me.
Hello, Lisa! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. - Endurance
Reviewed Aug. 25, 2024
We got several letters over the last couple of months and I just kept one of the letters because I was impressed with it. It seemed very professional and wasn’t like the average one that's on TV all the time. The rep who helped us during signup was probably one of the best I’ve ever had. She was very thorough and wanted to make sure I got everything written down. She double-checked everything she told me and explained everything about as good as you could explain something over the telephone.
I told Endurance what I wanna do with regards to payments and they told me what they had to do. Instead of monthly payments, I wanted to make it a quarterly payment or every six months. I wasn’t ready to buy this thing but I just kept seeing it and thinking about it and I don’t trust my car. All these new cars got so many things that go wrong with them and I don’t wanna have to pay out the pocketbook one time. I already gave them the first payment. The next payment is in September, which suits me. Oil changes are not part of the program but I have roadside services, towing and car rental. I'm just waiting to see what's gonna happen. Time takes care of everything. I feel like I'm gonna have a good experience with Endurance. I look to the positive side instead of the negative side because my mouth can get very ugly.
Hi, Robert. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime! - Endurance
Reviewed Aug. 25, 2024
An auto warranty is something to have for security and it’s been a good experience with Endurance so far.
Frank, we so appreciate your review and look forward to continuing to provide you with excellent service! - Endurance
Reviewed Aug. 25, 2024
I'm satisfied with the signup process at Endurance. But it went fast. It was like we were on a script and couldn't get off of it. It was click, click, click, and I was off the phone and I was like, "Okay, wait a minute. I have six more questions." But it was too late. I was off the phone already.
Hi, Michael. Welcome to Endurance! If you'd like to ask your other questions, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed Aug. 25, 2024
We got a Ram 1500 covered with Endurance. My wife was the one who ended setting it up, but I talked to them one day about what it was gonna cost. We got a full coverage. Our experience was quick and effortless.
Hi, Joseph. We appreciate the kind words and are glad we could provide you with a positive sign-up experience! - Endurance
Reviewed Aug. 25, 2024
The Endurance rep I worked with was very professional. He explained everything in detail. He took his time. I asked him a couple of questions and he answered all of them. He was very respectful and he convinced me into this being a better plan to take. For the price that they're offering, it's not bad. Because of the services that they give you in return, it's worth it. The tires and everything that comes with it, it's a great package. You'd be a fool to pass up on it.
Hi, Daniel. We're so happy to hear that you like your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed Aug. 25, 2024
The Endurance rep was very professional. The concerns that I had about the coverage for my engine and transmission were answered. They ran over everything for me, and that sealed the deal. The program comes with rental and roadside assistance. The deductible was good. My son-in-law has Endurance and he told me it was a good warranty company for a car. I'm also gonna tell my daughter about it today. I'm gonna tell her that Endurance has given us a good policy, which is the same one that matches my car. Right now, I can't get it for the truck because of the funds, but I'd find out if she can help me because she also is a driver of the truck. They did offer good incentives on the one that I'm looking at that I may try to give for my truck.
Hi, Vera. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Aug. 25, 2024
I just started with Endurance a couple of weeks ago. My car is paid for and I don't want to run into the problem of having major repairs. The purchase process was straightforward. The young lady was very professional and knowledgeable. I expected to pay a little bit more for a direct service. I asked about veteran discounts and she assured me what she gave me was all the discounts that they afforded.
Hi, Robert. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 25, 2024
I thought Endurance was the best deal. If something happens to my car, Endurance will pay the bill. I talked to a guy named Roy when I first called. He was very friendly and professional and really talked me into the sign-up because he told me about all the benefits that Endurance provides. Roy was very good.
Hi, David. Thanks for taking the time to share your positive experience. We truly appreciate it! - Endurance
Reviewed Aug. 25, 2024
The Endurance rep I signed up with was very thorough. I kept trying to ask questions about it and she answered them. But I still have questions. I felt like I was pressured into it because it was like, "If you don't do this today, the price will change." It was high pressure and since I needed one, I went ahead and did it. But she was knowledgeable about the warranty and she knew exactly what she was talking about.
Hi, Anita. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Aug. 25, 2024
When I enrolled, the gentleman I spoke with was very kind and patient. I believe his name was Steve. After thinking about it overnight, I decided to cancel. Then I talked with Joslyn. She was the most outstanding phone customer service representative with whom I’ve ever dealt. She was warmly understanding and most knowledgeable. I will definitely recommend your company to friends and family. Thank you!
Linda, Thank you for recommending us! We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. - Endurance
Reviewed Aug. 25, 2024
I have used Endurance on a previous vehicle and the process was smooth and everything was fixed in a timely manner. The problems covered were fixed with no stress to me. The availability of a rental car gave me peace of mind. The repairs were made at my choice of location. The people that I spoke with were courteous and were understanding of my concerns and offered every assistance they could.
Sylvia, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help! - Endurance
Reviewed Aug. 25, 2024
I called Endurance and got a lovely rep. We had a nice conversation, and I enjoyed talking to him. The signup experience was good. I haven't used them yet. I have the contract, but everything is fine with my car right now.
Marilyn, we're happy to hear you had a positive sign-up experience with Endurance! We value your input and encourage you to share more details about your experience with us.
- Endurance
Reviewed Aug. 24, 2024
When I was signing up, the rep asked me a lot of questions. He gave me applicable discounts based off of what I do and my job. So I was pretty appreciative for that. I had a good experience.
Hi, Boadu. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime. - Endurance
Reviewed Aug. 24, 2024
The reps were very nice. The rep that helped me sign up took quite a bit of time and was very patient with me. I had a lot of questions of what it covered and didn't cover, trying to figure out whether it was gonna be worth it or not. He knew what he was talking about. I got my contract, but I never got the contract on my wife's car.
Hi, Robert. Your feedback is highly appreciated. Thank you for the review!
- Endurance
Reviewed Aug. 24, 2024
Endurance covers my 2013 Chevy Malibu. Their signup process was great, and the guy I worked with was very helpful.
Hello, James! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. - Endurance
Reviewed Aug. 24, 2024
I signed up with Endurance on the internet. I had it before, so I was familiar with it. So, when they called me, I said, “Okay.” I had an SUV covered. The coverage was okay.
Hi, William. Welcome back to the Endurance ! We look forward to having you as a client for many more years to come.
- Endurance
Reviewed Aug. 24, 2024
Ceasar was the name of my Rep and he was very patient and extremely helpful. He got what I called in for completed. I asked him a couple of questions and I am waiting to see how that pans out. He said that there was not gonna be any problem so I'm listening to what he said and I hope all goes well. But so far a great experience.
David, We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 24, 2024
I have an older Mercedes Benz that I love. I hate to part with it, but I also know it's a expensive vehicle to repair. When I called Endurance first, I could tell that the person that I initially spoke with couldn't sign me up. They transferred me to somebody possibly working from home. But the rep was very patient with me because I had a lot of questions. It was excellent signing up with Endurance.
Hi, Frank. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime! - Endurance
Reviewed Aug. 24, 2024
I got Endurance warranty for my car and I'm paying 100 and some change. The guy was very good. He explained everything to me. Everything was smooth.
Hi, Zartab. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 24, 2024
The Endurance rep I worked with was great. She told me everything I needed to know and how it worked. It was great. I'm very satisfied. Others need to try Endurance, if they don't have a warranty on their car. You'll never know when something's gonna happen and that way you're covered. Their deductible is not that bad either.
Hi, Charlotte. Your feedback is highly appreciated. Thank you for the review! - Endurance
Reviewed Aug. 24, 2024
My fiance had purchased the Endurance coverage for me. And by having a used car, he didn't want me to go without a warranty on the car. He wanted to make sure that I had coverage. The signup was great because he had it before and he reached a financial hardship. So, he made sure that it's affordable and I could pay it. He turned it over and added my name to the policy. Endurance is a very good policy. We would recommend it to a friend.
We're happy to hear that our team provided you with excellent service, Tammy. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance


