Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed Sept. 26, 2024
I have a vehicle that's up for high mileage and I'm not able to work on it anymore. It’s got 140,000 miles on it and anything could happen at any given time. I signed up for an extended warranty with Endurance and their rep went over everything that it covered. I had a few questions after his little spiel and he was very polite. I enjoyed the conversation we had in the little time we were on the phone. Also, I got a quote online but when he called, it was a little even lower. He gave me a little discount because I'm a veteran.
David, thank you so much for sharing your feedback about our service. We’re glad to hear that our team provided you with excellent service. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed Sept. 26, 2024
I had Endurance before and I got it on one of the vehicles. I’m a repeat customer. The reps were knowledgeable and friendly when I signed up over the phone. It was a good experience.
Hi, Bill. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Sept. 26, 2024
The whole thing is a scam, I had the top-of-the-line package from them which is supposed to cover just about everything. So bottom line is I had 2 rear wheel bearings go bad on my truck. Took it to my Dealer like they said. I could only find out they would not pay the labor rate the dealer charges so I would have to make up the difference in cost. Then they told me that they wouldn't cover the cost of parts because they are OEM. They wanted to ship into the dealer the cheapest parts that they can, well the dealer and everyone else in my area refused to install parts from 3rd party. So my $2,300 dollar bill cost me $1,400 out of my pocket and Endurance paid a whopping $900. Now the next step is to try and cancel. Good Luck
Hi, Phil. We're sorry to hear you'd like to cancel your coverage with us and that you did not have a great claims experience. When time allows, please give us a call at 1-866-432-4443, and a member of our team will be happy to assist you.
Thank you,The Endurance Team
Reviewed Sept. 25, 2024
Endurance Auto Warranty is on time with their service, and always there, anytime 24/7, like family. They're great people and I would recommend them to anyone. If you want quality service, and people that would be there for you, those people at Endurance will. I tell people about it at my job. They were amazed by it. They would tell me, “Tony, I want that number. I wanna call the people. I wanna get away from the people I got. They're not right.” I explained to them about the good things Endurance had, their service, and how they treated me very good.
Endurance was concerned about me getting taken care of and showed me all the options, and it was great. My wife passed away a few years ago, and I was wondering how to keep my vehicle up, and with the payments of getting the car fixed, it overwhelmed me. Endurance came in. God blessed me, and I’ve seen them on TV. I kept forgetting. I said, “I need to call these people.” God would say, “They can be a great help to you financially on your vehicle.” Some time over the year, “Tony, you’re out of that. You don't have to worry about how you're gonna pay bills or to get your car fixed.”
I was looking, hoping I could find somebody that could help me in my situation. I said I had to give Endurance a shot. I live on my own and living paycheck to paycheck. I make decent money, but it always still isn't enough. I just kept postponing. One day, I called Endurance and said I was ready to do it. The rep explained to me, and it was a wonderful conversation she had with me. She was polite and we talked like we knew each other forever. She was glad to help me out and showed me all the good deals Endurance has if I need a vehicle or to be put up in a hotel, or be taken somewhere else.
Tony, Welcome to the Endurance family! Thank you so much for sharing your feedback about our service. We’re glad to hear that our team provided you with excellent service. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed Sept. 25, 2024
I contacted Endurance for the warranty for my vehicle and I haven't received it. It's going on two weeks now. I called last Friday to talk to somebody about when was I gonna get my warranty package in the mail delivered to my home, and I haven't talked to anybody else since then. The customer service was pretty good. But my main concern is when I'll get my paperwork to give me some kind of peace of mind on the coverage that I have for my vehicle.
Hi, Michael. Thank you for your feedback, and we sincerely apologize for the delay in receiving your coverage plan.
To view your contract now, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If and when you feel that we've been able to address your concerns and improve your experience, we would be grateful if you could consider updating your rating to reflect your overall experience. Your feedback helps us improve and serve you better, and we’d love the chance to make things right.
Thank you for your understanding and patience!
- The Endurance Team
Reviewed Sept. 25, 2024
The customer service rep was very informative and explained to me the way the warranty is supposed to work. So all in all, it was pretty good experience. My initial impression of Endurance was a very good one. If I ever need to use the warranty, I'm hoping that they would also provide a great service and not try to wiggle out of the warranty work. One thing that confused me was that the company was marketed as Endurance Warranty, but then the actual warranty paperwork mentions a different company. One of the things that's confusing to me within that warranty paperwork is that it mentions another company that you're supposed to call. So there are three different names. Endurance is like the front name, but you're not really dealing with Endurance at the end of the day.
Hi, Orlando. Thank you so much for this 5-star review. We appreciate you joining the Endurance family and look forward to having you as a customer for many years to come! If you have any questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 25, 2024
The signup process was a little vague and the cost is a little high but from what I understood, it covers mostly everything. I'm still waiting for my booklet, what it covers and all that. It's been two or three weeks. But I'm hoping it's everything that says it is like the commercial.
Hi, Hector. Thank you so much for taking the time to leave us a rating - it's much appreciated! If you'd like, you can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed Sept. 25, 2024
I wanted an extended warranty because I just purchased a car and I wanna make sure it doesn't mess up on me. I saw the reviews and Endurance had the best so I called them. The rep was very knowledgeable and explained the whole nine yards. She let me know everything, what covered and gave a lot of information. I understood what she said, and she did a very good job.
Hi, Lanny! Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed Sept. 25, 2024
Endurance has a lot of positive reviews and the sign-up process was simple. I understood everything the way the representative broke it down to me.
Hello, Michael! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.
- The Endurance Team
Reviewed Sept. 25, 2024
Tried to cancel and the person I spoke to would not let me cancel the contract. He continued to try to sell on staying with this contract and a phone call that should have taken 5 minutes ended up being multiple phone calls over a 30 minute period.
Nancy, We're sorry to hear you'd like to cancel your coverage with us. Could you please email the following information to feedback@endurancedirect.com so that we may locate your account?
- Phone Number- Policy Number
- The Endurance Team
Reviewed Sept. 25, 2024
Took car to Ford service for air conditioner repair. Problem found and fixed but Endurance denied almost $400 diagnostic charge. How can you isolate problem without performing diagnostics? Ridiculous!
Arthur, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Reviewed Sept. 25, 2024
When my wife bought a car, she bought an extended warranty. But it was through the auto dealer and it didn't have everything that I would want on a warranty. I talked her into getting another one. I heard a lot of good things about Endurance. I got that warranty and now she has two warranties. The signup process was good.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 25, 2024
For many years my spouse took care of all the insurances and I took care of the bills, the kids, the home. 35 years later had a massive heart attack and a stroke still alive but very affected by the stroke. He took care of the car insurance is for all four cars so we all had to take ownership of our own cars back and I'm a senior living in senior housing with some health issues nothing that affect my driving. I was so confused that I wanted to scream. If I called one company for car insurance I wound up with another company. I didn't understand the Monopoly of it. All I know is back in the day probably 30 years ago she called Geico for house renters insurance and car insurance you got Geico.
I don't know who Endurance is but I know the people that I worked with assured me that I've got the best plan by far. They were kind, courteous and understood my situation. I have no family living, senior, disabled, housing and really don't take trips with the car basically go to the store, take the dog for a ride and I've never had a serious car accident that was my fault. Great teamwork. Thank you for everything and I look forward to a smooth transition on the 7th of October. That's when my contract kicks into place that's so new to me but your staff took good care of me in my time of really needing the help. Thank you for everything.
Thank you so much for sharing your experience, Donna. We’re truly grateful for your kind words and are happy to hear that our team was able to support you through such a challenging time.
If you have any further questions or concerns in the meantime, don’t hesitate to reach out to us.
- The Endurance Team
Reviewed Sept. 25, 2024
I have a Chevy Suburban 2018 LS, and my signup with Endurance was great. The sales guy made it easy. He was really nice, smooth, and gave me a good deal. I purchased the full coverage and he named the most important parts, everything that will cost a lot of money over. He did a good job.
Hi, Drew. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 25, 2024
My car is a 2023 Nissan Rogue and I've been having issues with it. I only got a seven-year bumper-to-bumper policy and that consists of approximately 30,000 miles, so I wanted some kind of insurance to cover my car just in case. I did some research and Endurance has a better plan than CarShield. I called Endurance and they told me that they would cover me because my vehicle is brand-new. I purchased my car in February of last year. They said they would cover me up to 100,000 miles. So, I said, "Hey, I'll take it." I did everything on the phone and they told me what the policy is gonna cover, but I've never gotten any paperwork yet. I'm still waiting. Besides that, I would recommend Endurance highly.
Hi, Danny. Thank you for recommending us in your review! We’re glad your experience with us was a positive one. If you'd like, you can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed Sept. 25, 2024
I've been hearing a lot of pop-ups on my phone and I looked into it and thought it was time for me to give extended warranties a try. I was looking at my old insurance on my car and it was a very cheap one. But when I found out about Endurance, I called them and they gave me more details about it. They got me interested in it because I liked the details they were telling me. The rep spoke to me and told me that I called at the right moment and I made the right choice switching. He was a very outstanding person.
I was paying about 230, which is still good because of the amount of time they give you and how much of a deal is worth it. The dealer doesn't tell you the whole plan. They just call and give you a cheap deal. But Endurance tells you everything from the beginning, what they're gonna do, how they're gonna do it and what's your coverage. So, I spoke to my brother. There's still a lot more people I wanna talk to about it if they're interested. I wanna talk to my friends and tell them that even if they bought their car, it doesn't matter where they bought it from. Even if their car is already paid off, they could still have a warranty for it. All they have to do is call and I never knew that. I had to find out the hard way. So, I would love to share more with people and try to communicate for them to join Endurance.
Radames, Thank you for recommending us! We're thrilled to hear about your positive experience with Endurance! If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 25, 2024
I had heard that Endurance was better than anything else, so I signed up with them and it was easy.
Hi, Marcia. We are thrilled to learn that you had a positive sign-up experience with us!
- The Endurance Team
Reviewed Sept. 25, 2024
My husband’s car is so old and he needed something to help him with the cost of the car. It’s a 2007 Hummer and most likely, something will happen soon. It would be a good time to look into an extended coverage. There were two that were advertised on TV and one was Endurance. I've heard some things about the other company that I didn't like. I checked both of them out and Endurance seemed like it would be the better company for my husband's car.
I told the rep the year of the car and how many miles were on it and he went through what the warranty would cover. It suited what my husband needed. He went through the whole process. He was very nice and I could ask him any question about the coverage. It was very informative. The coverage would activate a month after I signed up it's for four years. So, it seemed right for us. We could take the car to any place we wanted to. So, that was a bonus. Endurance has their own shops, but we weren't told that we have to only take it here. So, that was something that was good that I liked about the plan.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 25, 2024
The previous owners of my car must have had Endurance. It’s pretty cool. I was impressed with the business attitude of the rep I worked with. He helped out a bunch and made things easy.
Hi, Victor. We’re so happy to hear you had a great experience with our team! If you have any questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 25, 2024
The sales rep was very good. He was very knowledgeable. I had CarShield, and they were terrible. Their rating is very low compared to Endurance's, which is the highest. I went with Endurance and canceled CarShield ‘cause I brought my truck in to get it fixed, and they wouldn't do it. It was not covered. The issue is something that's not that important right now and Endurance said they'll take care of it, but I gotta put about 700 more miles on the truck and October 4th before they start covering stuff. They have a limit, which makes sense. It’s something that broke already, and I want them to fix it. If they cover what I want, they're great. If not, I'll drop them too.
Hi, Gary. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to providing you with excellent service in the future!
- The Endurance Team
Reviewed Sept. 25, 2024
I was looking for a warranty on a car that I recently acquired. I did a bit of homework and checked the firms out. Endurance seemed the most legitimate to me because, in the past, I've always been a little leery of car warranties. About six years ago, I had one on a car I acquired and it was amazing how they found reasons not to pay for things that they initially said they did.
I felt good about what I read about Endurance. I called them, and the guy was very professional. He was very straight with me. I signed up and it was easy. Now, I'm in that stage where I haven't had to use the service. I'm in the 30-day period. However, if someone's desire is to get a car warranty, if they're serious about it, it'd be a good investment.
Hi, Daniel. Thank you for recommending us in your review! We’re glad you chose Endurance and that your sign-up experience with us was a great one.
- The Endurance Team
Reviewed Sept. 25, 2024
The presentation was great. The rep was a kind person and he knew what he was talking about and what I needed. I got an auto warranty with full coverage and I would have liked it to be cheaper, but it isn't.
Hi, Sharon. We appreciate the kind words and are glad our team could provide you with a positive experience!
- The Endurance Team
Reviewed Sept. 25, 2024
I'm 73, and the person I dealt with was patient. I didn't have all the information and when they were asking me about my car number, the VIN number, and the car model, they waited for me to check outside.
Hi, Rapina. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 25, 2024
I got a vehicle that's out of its factory warranty. I called up Endurance and their rep seemed really knowledgeable. I had no problem signing up for the extended warranty.
Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 25, 2024
I signed up with Endurance but I did not receive anything other than the original paperwork. I went with them because you're fully covered from the first payment you make. Whereas CarShield, you have to be on the site for a year or two before you'll get full coverage. The Endurance rep who helped me get signed up was eloquent, intelligent, and not apologetic or rambling. He just did his job, which made me happy. I have a 2008 Dodge Avenger, which has been amazing. I had one sort of medium repair, which cost about $700, for the thing that connects the gas pedal to the carburetor, and I haven't had any trouble since then.
Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 25, 2024
My first call to sign up for a plan with your agent Stevent was a great experience. He ask qualifying question and offered me a plan that was a great fit for my vehicle. The entire process was simple and straightforward. The customer service representative that followed up with my contract conformation was equally friendly.
We're happy to hear that our team provided you with excellent service, Randolph. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 24, 2024
Endurance Auto Warranty offered a lot better service than anybody else. The only thing that I got mixed up on was I didn't know that I had to drive my car 1,000 miles. I thought I only had to wait 30 days. It was just a miscommunication. The tech said all the main parts, the transmission and engine, like sway bars on the car are covered. Also, I would get a rental during the time the car would go into the shop and I would only have to pay $100 of whatever the cost was.
Hi, Annette. Welcome to the Endurance family, and thank you so much for taking the time to write us a review!
- The Endurance Team
Reviewed Sept. 24, 2024
Endurance's rep was very nice and very helpful. She was so professional. She was so good. The cost was very good. It was very reasonable and very affordable. A lot of people don't wanna deal with people but my representative made me feel comfortable. I felt satisfied and comfortable.
Hi, Johnetta. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Sept. 24, 2024
My customer service rep. was great! He has an amazing attitude and made us feel comfortable with our decision to purchase a warranty with Endurance. As a customer rep. it's important to be knowledgeable and confidant about the product that is being provided. We felt that he was clear about the answers given to our questions.
Alfred, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 24, 2024
This is the absolute worst insurance company ever!! I got this so-called insurance and then just 7 months later, my car broke down. The repair was going to be $8,000, but Endurance said they would only cover $2500 because that’s what they think my car is worth! I was beyond mad about this but tried to accept it. So, I decided to cancel my contract since there was no way I could afford the $6000 I’d have to pay out of pocket. When I canceled, I had already paid them $900 in premiums and was told I would get it back. But when the refund came after two months, it was only $100! They refused to cover my repair fully and then basically stole my money. This company is ridiculous and just plain awful! They are literally stealing from people!!
Chinedum, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Sept. 24, 2024
This place is a scam, I have a claim and they're doing everything in their power to not pay. They keep wanting me to come out of pocket for something they should cover, even their own inspector said the part needs to be replaced and they go against his word to find another reason to not honor their policy. Don't go here. #scam
Demetrius, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team

Reviewed Sept. 24, 2024
First time I used this policy it cost me 400 plus out of pocket because I refused to use a aftermarket front diff solenoid locker that they wanted to pit on my truck, and the 2nd time I had to use it cost me 3020.00 out of pocket due to oil cooler failure which destroyed my entire cooling system, radiator, water pump, thermostat, heater core, block flush 6 times only thing policy covered was the oil cooler failure, none of the other parts it destroyed, so sum this up don't waste your money and I had the so-called Supreme or Elite policy that was supposed to be bumper to bumper coverage...and also their rental policy has 150.00 max pay out... terrible experience. When I called to cancel policy, they required me to get a cancelation form notarized and email it back SO BUYER BEWARE!
We appreciate your feedback, Chris. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,The Endurance Team
Reviewed Sept. 24, 2024
The salesman was pleasant to talk with. He was very knowledgeable and not too pushy. He was very courteous to work with. He understood that I was still looking at other plans before deciding on the one for me. That is why I chose to do business with him despite my not having reviewed fully the other offers that I received. He represents the company well.
We're happy to hear that our team provided you with excellent service, Christine. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 23, 2024
I would recommend a friend. The customer service was great and everyone took the time to answer any questions I had. Even when I had to call back. I have told a co worker, my parents and my husband about the plan. I also plan on telling my neighbor. This comes at a good time because I was worried about my previous extended warranty expiring. I have never had a need for any repairs that weren’t warranty items but this is a blessing and one less thing to worry about.
Thank you very much for voicing your positive experience with the company and for recommending us. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 22, 2024
My policy doesn’t go into effect for about 25 more days, but the quote and initial set up process was very easy. Maybe I can add more to this review when I actually have to use the warranty. I do wish the time period was longer than 3 years or 36,000 miles though.
Hi, Kerri. We are thrilled to learn that you had a positive sign-up experience with us!
- The Endurance Team
Reviewed Sept. 22, 2024
When I saw that Endurance Auto Warranty was recommended, I was very happy to call them and very trusting of the deal because they weren't out to get my money and not cover it. The information that the rep gave me was the coverage that I was looking for. It was positive because I had an impression I was talking with among the top warranty companies. Everything they told me, I was very happy with. I walked away smiling. I was concerned about how much I would pay every month, and I would just pay over $120 a month for the next three years. That comes to 4500 for six years. So, it comes out 50 something dollars a month for six years or this way. That helped me decide, too.

Reviewed Sept. 21, 2024
As of yesterday, I have paid my 12th month payment of $187 per month for a 24-month contract. Two weeks ago something happened with my car with check engine light on. Took to Nissan and mind you for almost 12 months I never used this warranty I was thinking only to be used when needed to save money on repair.
My car has been in the shop for almost 2 weeks now, it was Wednesday last week the service advisor spoke to Endurance and was told the inspector will come max 48hrs which was Friday. Friday came, no one came. I waited the weekend day comes I called Endurance they guaranteed inspector will come that day. No one showed up. Tuesday I called again almost end of business hours they finally come. Took 4 business days before they showed up. Then another 48 hrs to get a report from claim department that they will not pay the $3700 turbo replacement and labor.
The mechanic said he was told it's because seal on turbo was the main cause of the problem yet he pointed out that seal in the turbo has doesn't get replaced or fixed anyways the whole turbo has to be replaced no matter what. You just can't replace or fix the seal. I called Endurance and they said it's because of the seal. It is so crazy to think that they rip people that they know seal is the part they can easily break yet they will not pay for the whole damn thing for the turbo replacement that comes with a seal. If seal can be replaced or fixed on obviously it's an easy fix and less money and I don't need to call Endurance but they know how to scam people in little things that they can escape just to avoid paying $3700...in total I have paid $187 for 12 months for nothing. I cancelled my policy today. Save your money. Never trust any of this company.
Joel, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Sept. 21, 2024
I was originally not happy signing up with Endurance. It was recommended to me by a car dealership that I would take my vehicle to because they would not take another extended warranty. But for some reason, the representative did not tell me that once I purchased the Endurance warranty, it would be covered by another company. So, I ended up canceling that one because my car was in for service and a lot of things that needed to be done were not covered under the warranty that I purchased. That was because the representative did not tell me anything. When I found out about the warranty issue with Endurance, I was to cancel it, and one of the representatives was able to get me a better coverage, ensuring me that it would be with Endurance. The only reason I decided to stay with them was because of the representative that I dealt with. She went above and beyond to make sure that I got the right warranty. She explained all of it.
Reviewed Sept. 20, 2024
Head gasket blew on my car and they wouldn't pay to fix it. Customer since March 2023. Never used the warranty until now and it's not covered. Waste of time and money again. First CarShield now these guys did it to me. Thanks a lot Endurance.
Mike, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team

Reviewed Sept. 20, 2024
My experience with Jessica was exceptional. She was patient, kind and answered all my questions. When purchasing a service over the phone, you hope you get someone like Jessica. Endurance got me as a customer because of Jessica!
Hi, Susan. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 20, 2024
I bought this warranty for my wife's Jeep and was told they are accepted at all Dealership and most small Auto Repair shops that work with warranty companies. When I had a problem with the Jeep and called all the Dealerships around and ALL of the small Auto Shops, NO ONE took this warranty. When I called Endurance about it they admitted to me there was no shop within 100 Miles of me that took it. After paying them around 2k for the warranty and it being essentially useless, I am fight with them for a refund (That will be Prorated per the woman I spoke with, even though there I couldn't use the service) and keep getting the run around that it takes almost 2 months for them to process any cancelation and refunds. Steer Clear of this Company!!
Ryan, we’re sorry to hear that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed Sept. 20, 2024
I liked that Endurance allows you to choose your own mechanic and when I signed up, the sales rep I had was good. But I wasn't ready to sign immediately the first time somebody gave me all the information and it might be nice to be able to get a full quote off the internet instead of having somebody call you every two days to try and get you to sign up. There should be a little less pressure on somebody because money is tight nowadays, and people need to think over things and discuss it with their wives and husbands.
Thank you for leaving us a review, Nick. We appreciate your feedback and will share this with our customer experience team. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 19, 2024
My phone experience was absolutely fabulous. Thanks so much for the update and providing a copy of my policy into my iPhone. I will be discussing later to determine if I will possibly add another vehicle into the coverage. Thanks so much for all that Endurance does to cover our 2019 KIA Forte.
Thank you very much for voicing your positive experience with the company. We'd be more than happy to provide you with a free quote for your second vehicle and look forward to having you as a client for many years to come!
- The Endurance Team
Reviewed Sept. 19, 2024
Exceptional customer service and very attentive to your needs. I had no problems getting connected to person I needed to speak with unlike other companies that transfer your calls to 10 different departments before you talk to the right person.
Carolina, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 19, 2024
I have a failed oil pump and they won’t replace it. There’s always a catch to these warranty companies. Only go through dealer-approved companies. This company may show high rating but when you get into a real problem they’ll figure out a way to not pay for it or get out of it….
Philip, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Sept. 19, 2024
The sign-up process was fairly easy and straightforward. But I'm still waiting for the paperwork from Endurance. I'd like to get a hard copy of the contract so I can leave with the car. Other than that, it's probably okay.
Hi, Kris. We're sorry to hear you have not received a copy of your policy yet. When time allows, please give us a call at 1-866-432-4443, and our team will be happy to check on this for you.
Additionally, you can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app!
- The Endurance Team
Reviewed Sept. 19, 2024
The rating of Endurance is good and everything my daughter saw online was good. I talked to two different persons, and the first one was amazing. Then the second one was even more amazing than the first one. The customer service was wonderful. The information they gave me was wonderful too.
We're happy to hear that our team provided you with excellent service, Nilda. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 19, 2024
I signed up with Endurance and it was all right. I have a new car, and they said if my car breaks down, I can go to any shop.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 19, 2024
I had Endurance before, then recently, I got them for my Ford Fusion. The sales rep was very good. He was very clear on the explanation of coverage and what I was getting.
Hi, David. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Sept. 19, 2024
I signed the contract, and everything went smoothly. The people were kind, communicative, fast, and professional. I really appreciated it a lot, and I would also expect, in case I'll need any available services, I can have the same speediness on having issues resolved. Endurance's great package, services and quality were the bases of my decision, and they should keep up the good work. This will lead them to have more customers because we always look at, not necessarily the best, but the different services that can satisfy us whenever we want. In my list of friends, I was the last one in need of insurance because all of them have it already, but in case I know anyone in need, I will always recommend Endurance.
David, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 19, 2024
When I signed up with Endurance, I talked a little bit with their rep about the warranty and he told me what was covered. It was a good experience.
Hi, Sharon. Welcome to the Endurance Family! We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 19, 2024
My truck's got 80,000 miles on it and I got an extended warranty for peace of mind. I called the Dodge dealer here locally to find out what extended warranty companies they accept and made my choice off of that. I went with Endurance and had a good experience when I signed up. But I put a leveling kit on my truck, so they hit me with a $10 a month surcharge because of the leveling. That is just an extra way of making money from putting a leveling kit on my truck. All that does is bring the front end up level with the back. It doesn't affect the suspension or the drivability or even the maintenance on it. But other than that, the representative was very courteous and I had no issues.
Hi, John. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed Sept. 19, 2024
A girlfriend has Endurance and she was telling me about them. So, I made up my mind to get their extended warranty and the signup process was great.
Yvette, Welcome to the Endurance family! We're thrilled to hear about your positive sign-up experience with Endurance! Providing excellent service and peace of mind is what we strive for.
- The Endurance Team
Reviewed Sept. 19, 2024
Had overheating on Ram Truck. Took to certified shop they recommended. The submitted repair cost and Endurance turned down. Only willing to pay 1/3 of cost. Needed water pump and thermostat. Had to replace myself.
James, we’re sorry to hear that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to see what we can do to make things right.
When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed Sept. 18, 2024
The first run, Endurance Auto Warranty had a deal where you go 30 days and 1000 miles. I could never get the guy to say that. I kept repeating, "So it's 30 days before the policy would go into full effect." And he would say, "Yes. That's it. That's all it is." He would never admit to the thousand-mile additional thing. So, I called and wanted to cancel. I had a long chat with Eric. He took me through the whole process. I was satisfied with the end result from him on what we needed to expect. I decided to stay with them. Mine was a zero deductible, which I wanted and it was $5 more a month to get that. And instead of being just four years, it was extended to five years. For my wife's car, we got a slightly different policy. That was a $100 deductible. Both of us had a 50,000-mile in there to get. We don't drive that much.
We appreciate you being a customer and look forward to providing you with excellent service for many years to come.
Thank you,- The Endurance Team
Reviewed Sept. 18, 2024
When Endurance needed the amount of mileage, my car was in the shop getting the brakes off. I texted them and gave them the amount, but I kept getting text messages saying, "You need to tell us what your mileage is." That was pretty annoying. But their rate seemed fair and their policy sounded good.
Hi, Donna. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed Sept. 18, 2024
The sign up process was fine. The only problem I'm having is that I have asked for a paper copy of my contract and I still have not received it. I've called twice. I'm old and I don't have a computer and I have to do it on my phone and that's hard to do for me. I don't see well. It's not been long enough for it to get here if they send it this time. So, I’m waiting a couple of days to see if it shows up. I'm not getting the information I want on paper yet and I'm trying very hard to get that. It's quite expensive per month to not be able to get my information. The price is a little high because I still got two years left on the car loan payments and it's $162 a month. That's quite high for somebody on a limited income. I pay over $400 payment on the car and now, another 162 plus insurance. That's quite expensive and I have a very limited income. I only have Social Security.
Hi, Vivian. Thank you for sharing your feedback with us. We're sorry to hear you have not received a copy of your policy. If you find that you have still not received it within a reasonable amount of time, please contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com and they will be more than happy to assist you!
- The Endurance Team
Reviewed Sept. 18, 2024
I chose Endurance for their customer satisfaction rating and reviews that I read. The signup process was excellent and it was very easy. Thus far, they've been pretty easy to deal with. I was getting it for my mother because the vehicle that she bought, the warranty had ran out. I'm just trying to cover her because if something goes wrong with her car, I'll be paying for it. We're working on it. It's a good investment.
Clint, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 18, 2024
My warranty company contacted me and said that my warranty was up so I wanted to immediately grab something. Endurance was the first one I called and I liked it. I went with them and the sign-up process was awesome. It was a very easy process and customer service was quick and efficient.
Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 18, 2024
We had Endurance prior to the last four or five years and they've done us good. They're quick to do the claim. We went with them again and the sign-up process was very simple. I highly recommend them.
Gary, thank you for your loyalty over the past 5 years! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We appreciate your recommendation and are here to support you with any future needs.
- The Endurance Team
Reviewed Sept. 18, 2024
My friends told me to check into getting an auto warranty and chose Endurance over any other company because they had a better mileage coverage. The sign-up process was real easy and I would send a friend over Endurance's way.
Hi, Alden. Thank you for recommending us to your friends. We really appreciate you taking the time to share your experience with them and us!
- The Endurance Team
Reviewed Sept. 18, 2024
I needed an auto warranty for my 2020 Chevy Impala and I googled the ratings and Endurance was number one. The sign-up process was pleasant and their price is pretty reasonable.
Thank you for leaving us a review, Joel! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 18, 2024
My car is getting older and I need protection. Endurance had the best rating. I went with them and I had a very good sign-up experience.
Thank you for leaving us a review, Beverly! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 18, 2024
I would like to read and have in my possession the written contract. I don't have the capability of printing out 19 pages. Please sent it to me ASAP. Thank you. Latisha ** was very helpful in becoming an insured customer. Answered all my questions at that time. I've had no claim experience to date.
Hi, Bob. We'd be happy to send you a copy of your policy. When time allows, please give us a call at 1-866-432-4443, and our team will be more than happy to assist you. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- The Endurance Team
Reviewed Sept. 18, 2024
I've had Endurance in the past and had new car warranties in the past. My sign-up experience with Endurance was great. The rep was super nice and answered all my questions, and was helpful with anything I had to do. Had a really good personality. Everything went pretty much as expected.
Paul. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 18, 2024
Endurance had the best reviews. Signing up was fine, quick and easy. The price was reasonable.
Hi, Sue! Your feedback is highly appreciated. Thank you for the review and welcome to the Endurance family!
- The Endurance Team
Reviewed Sept. 18, 2024
I like Endurance. All the other providers that I came across were high and didn't live up to what they were saying. I got a friend that got Endurance, and they told me a number of good things about them, so I had to jump on. So far, so good. My sales person was fantastic. He laid everything out where I can understand it, and told me about what the insurance could do if my engine or anything would break down. He was polite and nice. I’d recommend anybody to Endurance. Everything about the company is fantastic. I can't say enough about them.
Hi, James. Thank you for recommending us in your review! We’re glad your experience with us has been a great one.
- The Endurance Team
Reviewed Sept. 18, 2024
I own a 2021 Ford Bronco, and a lot of things had to be replaced. I don't wanna pay any more out of my pocket and my other insurance ran out. That’s the reason why I decided to get an insurance. The salesperson from Endurance was very helpful. The diamond coverage covered everything like brand new, but it was a little bit too much. I wanna be able to get insurance that I can afford. So, I decided to get the superior. She explained everything. The only thing is I wanted to read my package. It went through once, but I only went to two pages and I was gonna go back and read it, but I couldn't get back on. So, I wanted a hard copy so I can have it in my compartment.
Hi, Doris! Thank you for taking the time to leave us a review. You may view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you,- The Endurance Team
Reviewed Sept. 18, 2024
I had a very good experience with Endurance. The rep was informative. She answered all my questions, did so effectively, efficiently, and we moved through it within the 45-minute call. I signed up and the process was straightforward. I scrolled through and signed my initials. I kept scrolling until I got to the bottom, then it said, "You're done."
Thank you for leaving us a review, Robert. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 18, 2024
I was offered a program by the dealership and I looked into it but was not satisfied with it. I did considerable research and went with other positive reviews. After speaking to Endurance's representative for quite some time on the phone, I chose to go with them. Signing up took 15 minutes and it was easy. They are a little more expensive though.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 18, 2024
I have been looking into extended auto warranties for some time now, but it was hard for me to find the right one that would fit because there are lots of things that people don't tell me that's in black and white. A lot of them aren't upfront with me. I've been getting a lot that will tell me what's covered, but they don't tell me that another part is covered. Therefore, I still can't get done what I need done.
Endurance was the one that did exceptionally well for me and what I wanted. No one else could've matched it. They were the best in pricing compared to the other places that I called, and the signup process was great. It was easy, and I'm very satisfied. I was very happy to know that Endurance covered everything that I needed covered, and I would most definitely encourage people to get it. As a matter of fact, I already started doing a referral for them because I had a wonderful experience.
Shana, Thank you for recommending us. We're thrilled to hear about your positive experience with Endurance and look forward to continuing to provide you with excellent service! If you ever have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 18, 2024
My car is not that old, so it should be fine for a long time, but it never hurts to be covered. I signed up with Endurance and their rep was very good. Her name was Julie and she knew her stuff. She was very friendly and polite.
We're happy to hear that our team provided you with excellent service, Sherry. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 18, 2024
I had a couple of companies in mind, and I was checking. When I checked with Endurance, they offered me an auto warranty that I agreed on, but when I looked at it, I realized I couldn't afford it. I called to cancel, and they offered me something better, which covers most of the engine and the air conditioner. I'm satisfied.
Thank you for leaving us a review, Mavis. We're thrilled to hear you found a plan that's right for you and your vehicle! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 18, 2024
A few of my friends have an auto warranty, so I thought I'd look into it. I never know when something's gonna break down, and money's tight. I signed up with Endurance and the process was good.
Hello, Jami! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.
- The Endurance Team
Reviewed Sept. 18, 2024
The gentleman was wonderful. I was also a customer with Endurance years ago when I had a different car, and I've been happy all the way around. It was extremely easy to sign up each time. The only claim experience I had was for my Honda, and my radiator was replaced. I ended up only paying for the deductible and the oil change, which was what I initially came in for.
Cam, thank you for your loyalty over the years! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed Sept. 18, 2024
I realized I was buying a recent used car and my dealership offered Endurance as an option. I've never used the policy, but I feel so strongly about it that I've continued it, and the price was reasonable. It was so nice to have the no deductible though. I wish that I had the same option for this time, but no deductible and never using it is an even better thing.
Thank you for leaving a 5-star review, Kathryn. We appreciate you being an Endurance customer.
- The Endurance Team
Reviewed Sept. 18, 2024
When my extended warranty was up on my vehicle, I compared the prices from CarShield and Endurance. I checked the price range with Endurance, and it was more reasonable for my budget. The reps were also very professional, and I understood most of the parts of the coverage. I don't think they called me back though. I was concerned because I looked at my email and there was supposed to be some documents that's supposed to be on there, but I didn't see anything. So, I don't have anything to prove that I am insured with Endurance. Other than that, I'm highly satisfied.
Hi, Stephanie. Tahnk you for taking the time to leave us a review. We recommend checking your spam or junk mail if you do not see a copy of your contract in your inbox. If you still do not see it, we will be more than happy to resend it to you.
You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed Sept. 18, 2024
I purchased a vehicle that was out of warranty. It's a BMW and it can be an expensive vehicle to repair. I extended the warranty for four more years with Endurance. The cost was fair. The first one that I was quoted was much higher and the second one came down less but it was still 30 payments. But there was a little confusion with that as far as the first price and the second price and I figured on the third time, I would have got even less than that.
Thank you for your review, Dean. We appreciate your feedback. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed Sept. 18, 2024
Everything was perfect. The sales rep knew their information, answered every question that I needed, and was reliable in helping me get the right coverage. I needed something reliable, and it's a big relief to have Endurance.
Ella, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 18, 2024
Endurance has a reputation as being the number one car warranty company. The signup process with them was pleasant, expeditious, and straightforward. I made the phone call. I was sitting in a grocery store parking lot while my husband was inside getting the groceries. It took about 15 minutes. The guy I dealt with was very pleasant. Their price is a little bit more than the other one I was looking at, but the fact that I'm gonna pay it off and then not have payments during the final months of coverage makes it a little bit better. If anything should happen and my income is gonna drop, knowing that it's already been paid off is a positive.
Hi, Kathryn. Welcome to the Endurance family and thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy and are thrilled you have a great sign-up experience.
- The Endurance Team
Reviewed Sept. 18, 2024
I had another warranty when I bought my used car, but it ran out. I had gotten a letter from Endurance and decided to go with them. However, I have nothing to show that I have Endurance at this time. I would like to have a card saying that I have the warranty. If something happened to my car and I want to take it in, they might not take my word for it. I've been wondering why Endurance has not sent something.
Hi, Wanda. We're so glad you decided to join Endurance. We encourage you to check your inbox as we send contracts via email. You may also view your plan in our mobile app or online portal for easy access. We aim to provide convenient options while ensuring our customers receive the information they need promptly.
If you experience sign-in issues, you can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you,The Endurance Team
Reviewed Sept. 18, 2024
The person that I talked to was really good. The plan that I got is what I was wanting. They answered my questions. So, I decided to go with Endurance. I'd recommend it to anyone.
Hi, Kenneth. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Sept. 18, 2024
I heard that Endurance was good so I signed up. I did an interview on the phone. Their sign-up process went good. I didn't have any problem with that. I just wish it was a little cheaper.
Hi, Ken. Thanks for taking the time to share your positive sign-up experience. We truly appreciate it! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
- The Endurance Team
Reviewed Sept. 18, 2024
I liked what the rep had to offer me at the price. He explained everything to me and it was a great experience talking to him on the phone. Endurance has good customer service.
Lory, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 18, 2024
Going over the internet and looking at different programs, we found that Endurance was rated highly. We have a 2019 Ford Escape and we considered Endurance, but the first guy we talked to so turned us off. However, we wanted to go back and look at it again. We signed up after speaking to the second salesperson because he wasn't pushy. All in all, I would recommend Endurance. For what we have and how they described it to us, it's a good value for the money.
Hi, Keith. Thank you for recommending us in your review! We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Sept. 18, 2024
My car is getting older and I felt unprotected. I signed up with Endurance, and it was very nice. It took a while, but that's to be expected. The rep led the conversation and answered my questions. He explained everything in a language that I could understand and told me how the claim process works. I haven't had a claim, but on the internet, Endurance was marked as the number one company and I read reviews and they seemed to keep their promises.
Kitty, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for and we're so glad our team did just that! We look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed Sept. 18, 2024
The reps were honest and forthcoming and I liked that. They said what they did and didn't do. I went with Endurance because they do most of the handling of GM products. They're also a better company. My brother-in-law had problems with another auto warranty provider, so I knew I didn't want it and it was the only one that was advertising on TV most of the time.
Hi, Michael. Thank you so much for this 5-star review. We appreciate you being a customer and look forward to providing you with excellent service
- The Endurance Team
Reviewed Sept. 18, 2024
It went to the end of the warranty with my car and I really need my car because I have a lot of traveling to do through the week with my husband who's on dialysis. I wanted to make sure that I could continue to use that car. I did a little research, and it seemed as though, from what I read, Endurance made its way to the top over the other couple that I was looking at. The signup process at Endurance was a little strange. I told them it was too much for me, what they told me it was going to be. They took it down just a little bit and I thought, "Okay. They're willing to take it down a little bit." But in hindsight, I wish I had stuck to my guns because it was a little bit too pricey for me.
Hi, Lisa. Thank you for taking the time to share your feedback. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,The Endurance Team
Reviewed Sept. 18, 2024
Endurance's signup process was amazing. It was very easy and a very good experience. The coverage is exceptional. I'm satisfied with the coverage. I'm thinking about adding another car just in case. The price is fair. I like it.
Hi, Elizabeth. Thank you so much for leaving us a stellar review! We'd be happy to provide you with a free quote for your second vehicle. When time allows, please give us a call!
- The Endurance Team
Reviewed Sept. 18, 2024
I needed an auto warranty and I could've went with three different ones, but Endurance was better. I went with that, and the signup process was all right.
Thank you so much for your kind words, George. We're thrilled you chose to join Endurance and really appreciate you taking the time to share your experience with us.
- The Endurance Team
Reviewed Sept. 18, 2024
Endurance has done everything they said they were gonna do. They've satisfied me so far. I haven't received my policy yet, but so far, so good. The price was a little higher than I expected, but it is still worth it.
Hi, Fred. Thanks so much for leaving us a 5-star rating! To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you,- The Endurance Team
Reviewed Sept. 18, 2024
The manufacturer's warranty of my vehicle will be expiring soon and I wanted to make sure I had that coverage. I signed up with Endurance and it was very satisfying. The process was pretty easy and simple. Their representative was very friendly and knowledgeable.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 18, 2024
My car has miles on it and I wanted to protect it. Endurance was recommended by a friend, and the rep was very nice and helpful.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 18, 2024
Everything was perfect during signup. I haven't used Endurance yet, but so far, so good.
Hi, Chris. Thank you so much for rating your sign-up experience with us so highly!
- The Endurance Team
Reviewed Sept. 18, 2024
The sales rep, Susan, was very helpful and pleasant to talk to. She did an excellent job.
We're happy to hear that our team provided you with excellent service, Cinda. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Sept. 18, 2024
Very helpful & understanding customer service representative! Allayed my lack of technology skills in making monthly payments & walked me through the proper procedure for phone payments. I was VERY relieved to learn the ease of making my payments this way! Thank you VERY much. I appreciate the time spent explaining the correct procedure to me & understanding my wishes. The representative was VERY patient, polite, and understanding!
Patricia, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 17, 2024
Just got the policy over a month ago and unfortunately already I am having to use your services, but so far so good. Those that I spoke with so far were all friendly, helpful and got me set up for the following steps to get it into the shop to get looked at/diagnosed, including the towing required.
Hi, Wendy. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Sept. 17, 2024
Ceasar was great. He took care of me and made sure that everything was taken care of before the call ended. Need more like him. Would love to have him as my personal agent that I can go to everything to resolve my issues if they come up. Two thumbs up.
If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 17, 2024
I was skeptical at first but then they said they work directly with the dealership when it comes to repairs. I was able to qualify for a good deal so I took it. The service representative was very helpful and answered all of my questions. I have not had the chance to use their service but look forward when I do.
Hi, Sherry. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 17, 2024
I and my wife use our vehicles very little, but we take excellent care of them. Their maintenance is always done on time and the cars are in good shape but for us to get our miles till our policy is good if we were to continue at the same rate, we are, which is 19,000 miles for five years that would mean it would take over three months for our policy to become good as far as my truck goes. I used it when I was working, but I don’t use it anymore that much so same thing with it. So what’s happening here is you're forcing us to go out and put 1000 miles on each of our vehicles. Other than that the plan sounds great and the representative was wonderful but you’re forcing us to get out of town for a while. I understand the 30 days. The thousand miles is a little hard for somebody that doesn’t drive very much and that’s why you’re getting a four star rating instead of a five. Thank you.
Hi, Virgil. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
- The Endurance Team
Reviewed Sept. 16, 2024
I enrolled, then I contacted Endurance because I thought maybe I had not investigated this company, and maybe I did not need its services. I contacted the company and spoke to one of the managers who explained everything, and just as importantly, told me he could reduce my payment--and he did just that. He was patient, knowledgeable, and after all he had managed to do, I decided this was a company I could trust, and the product was something I should have for my 2011 Ford Ranger. I no longer worry about repairs.
Hi, Thomas. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Sept. 16, 2024
I called in to change my payment date, and the support representative was very friendly and helpful. She had my payment date updated in about a minute. She was efficient, knowledgeable, and a pleasure to work with.
Hi, Rhetta. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Sept. 15, 2024
When something went wrong with my car, Endurance Auto Warranty was there to fix whatever the problem was. I love the customer service. They were pleasant. They give all their points of view. They tell you what is in the contract and what they do not cover.
Hi, Keisha. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Sept. 15, 2024
Endurance Auto Warranty should look at more of a discount for veterans. Even though a senior citizen is all right with them there, but I'm also a veteran. I got more benefits for being a senior citizen than more than being a veteran. Everybody gonna get old to be a senior citizen, but everybody not gonna be a veteran. But the reps treat me all right.
Hi, Robert. Welcome to the Endurance family, Robert. We are grateful that you took the time to share your feedback. We will share this with our customer experience team.
- The Endurance Team
Reviewed Sept. 15, 2024
I compared coverage and prices and Endurance was the best. The sales reps were polite and very informative and treated me very well. I had asked about other plans but I didn't get any information other than the one plan that the rep felt was best for me.
Gary, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Sept. 15, 2024
A couple of friends and colleagues all transferred over to Endurance and then, a couple of family members also told me about it. So, it'd be beneficial for me to join Endurance. The representative was very knowledgeable about the products and materials he was educating me about and what was being sold. He also knew exactly what he was doing in terms of selling the product. I got the Secure Plus and it’s supposed to cover everything that's inside of the contract. However, when I got my car diagnosed, it was different. I was having issues with the air conditioning and cooling system as well as with the spark plugs or the cabinet air filter, the oil filter and the cooling exchange. I have a whole list of things that was going on with my vehicle. And when I got it serviced, everything that was listed on the contract was not what Endurance covered. So, it's like I'm paying for coverage and still not able to get my car serviced at all.
I looked at the contract and it’s there. And when I got feedback, the contract may be there but it has some certain restrictions. I was also told certain parts of maintenance will be covered. Endurance should be very transparent with me if I'm gonna spend my money monthly, and tell me what is and what isn't going to be directly covered. If the policy and the coverage were very accurate, I would recommend any friend, church member and colleague. Endurance is an immaculate service to have for car maintenance issues. The different packages that they have that are available to other customers are well known and are very direct.
We appreciate your review, Carlos, and are sorry to see that you may not have had the best experience. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues. We will also share this feedback with our customer experience team.
Sincerely,The Endurance Team
Reviewed Sept. 15, 2024
I talked to a rep where I have my vehicle serviced. I asked him about Endurance and the other big provider, and he backed Endurance more so than he did the other one. He said they were both good, but that he's never had any problem servicing a car and getting paid from Endurance. When I called Endurance and talked to the gentleman, he was awesome so I decided to make my decision to go with both cars with Endurance. He said I had to have put 100 miles on them before they go into effect. My wife drives the Kia back and forth to work and we've already got the 100 miles on it. But I very seldom drive the Bronco, so I'm probably gonna have to take a short little trip. So far, it's been good with Endurance.
Thank you very much for voicing your positive experience with the company. We look forward to protecting your vehicle and having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 14, 2024
The sales rep that I talked to was very good. The coverage was very good. He asked me if I had any issue and asked about the Mercedes, whether there were accidents. We ended up getting 75,000 miles for it, so it worked out great for us. The only challenge we have is getting the 1,000 miles on because we don't put many miles on it. It's gonna take some time, but that's fine. It was a very good experience.
Hi, Michael. Welcome to the Endurance Family! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.
- The Endurance Team
Reviewed Sept. 14, 2024
I understand that I have to wait 30 days to activate the plan. My only problem is that I don't know if I can put 1,000 miles on 2 vehicles in a month. The other problem, I could not put my other vehicle's information for the card on the computer.
Hi, Marie. Thank you so much for rating us so highly. If you need further assistance or would like to discuss getting coverage for an additional vehicle, please give our team a call at 1-800-253-8203.
Thank you,- The Endurance Family

Reviewed Sept. 14, 2024
To anyone looking for extended car warranty service. I highly recommend you avoid this company. I invested over a $1000.00 on a monthly plan I had for about 9 months. When finally I had some issues with my vehicle and tried to use my warranty they did not cover 2 items and the 3rd item I had to call the 3rd party company they use to resolve the issue. Horrible after sale service, mislead and scammed. I learned my lesson the hard way. If I can save just one person from using this company then I feel better. Either way for the rest of my life I will tell everyone I meet and know to avoid this company. We all work too damn hard to have another big corporation lie and steal from us!!!!
Hector, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Sept. 14, 2024
I get my truck serviced with Frank Fletcher and they told Endurance to call me. The sales rep was a nice guy, and I signed up for Endurance and got the good plan. They told me several things, and I got the thing in the mail saying what it covers and what it doesn't. I have a problem though. Endurance is taking money out of my account automatically, but I got a thing in the mail the other day, saying I need to call this other company up, and I need to pay them instead of Endurance. I don't understand that.
Hi David, thank you for leaving us a 5-star rating. For assistance with your payments, please give our team a call at 1-866-432-4443 and they will be more than happy to assist you.
Thank you,- The Endurance Family
Reviewed Sept. 14, 2024
The warranty when I got my car had ran out and I started to think about how expensive the cars, parts and labor are. The car was just three years old but I knew I couldn't cover any transmission, motor and electrical. So, I got some coverage for myself and my car. I never heard of the company until I first got that car and I forgot about it, and then I just googled Endurance. They worked with the Ford dealership, which was why I chose them.
The sign-up process was great. My representative talked me through it and I told him that I was a veteran. He said his boss was a veteran and they gave me a little discount. We did it over the phone and the rep was very professional and knowledgeable from what he was telling me. He explained my entire coverage, including the mileage, how much mileage I have and the year that it will run out, either by year or mileage. It worked out well and if I don't reach the mileage, I will be through paying for it. If people had to choose, it's up to them to search but I would go with Endurance.
Thank you so much for your kind words, William. We really appreciate you taking the time to share your sign-up experience with us. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Sept. 14, 2024
My warranty had played out and I was trying to find some other type of warranty, so if anything happens to my car, I'll have some type of way to pay for it. I was looking online and I came across Endurance. I was reading some of their reviews before I signed up, and all the reviews that I received were great. Signup was a great experience too. The rep explained everything to me and I had no problems at all. He was very knowledgeable and he helped a great deal with the type of warranty that I wanted and the type that I could afford as a senior citizen on a fixed income.
Johnnie, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark during your sign-up experience!
- The Endurance Team
Reviewed Sept. 14, 2024
I kept getting notices saying that my warranty had expired and when I checked with my Mercedes Benz company, they said it had. The guy told me he used Endurance with his company. So, I said that I'll use that for mine. I signed up and everything went smoothly. It was pricey. But I drive a Mercedes so I thought it was gonna be high.
Thank you for voicing your positive experience with the company. We're so glad you chose us to protect your vehicle, we look forward to having you as a client for many years to come.
- The Endurance Team

Reviewed Sept. 14, 2024
I started to go with this company, but ran into some financial issues and couldn't afford it at the time. I'm 75 years old and forgot all about them and canceled the policy I had forgotten I had taken out. I know I would have had good service with them. I have heard nothing but good things about them. I hope to be able to work with them in the future.
Hi, Linda. Thanks for taking the time to leave us a positive review! We're sorry to hear you had to cancel your plan with us. If you ever want to explore coverage again, please know we offer a wide range of plans that can be customized to fit your budget and needs.
Thank you,- The Endurance Team
Reviewed Sept. 13, 2024
The rep that I talked to was awesome. Her name was Sandra. She explained everything in detail and I understood everything. I was shopping around for insurance protection and a lot of companies I talked to didn't explain thoroughly. But Sandra did a good job. I signed up the very first day after I talked to her. I was able to get the full coverage at the same price that was offered.
Thank you so much for your 5-star review, Pelesasa! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed Sept. 13, 2024
Endurance Auto Warranty seemed to have the best plan. They offer a limited plan at a reasonable price. Signing up was uneventful. It was a lot of paper work online and answered the questions I needed. But the rep was very professional, and knowledgeable about the program.
Hi, Paul. Welcome to the Endurance Family! We look forward to providing you with excellent service and coverage for your vehicle!
- The Endurance Team
Reviewed Sept. 13, 2024
I needed a warranty for my car that was losing its initial warranty. I used Endurance in the past and signed up again. It was very easy and quick. They were very pleasant. The rep was knowledgeable and willing to work with me on pricing. I asked about the requirement I would have to reach before the coverage would begin. The rep didn't bring it up. But knowing the program, I already knew about it. Endurance is worth the money.
Hi, Brian. We’re so happy to hear you had a great experience with our customer service team! If you have any questions about your new plan, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 13, 2024
I had CarShield, but I read the reviews and decided I didn't like them. I checked on Endurance and they had a great rating. I called them and their rep took care of of the signing up process. Call Endurance and get it as soon as possible. It's a great deal.
Hi, Sheryl. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Sept. 13, 2024
Great customer service. Patient with questions. Tabitha was awesome and had every answer to ever question. I have had this policy for 2 years and never an issue with the company. My go-to when something goes wrong!!
Hi, Steve. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!
- The Endurance Team
Reviewed Sept. 13, 2024
My Endurance rep explained everything very thoroughly and answered all my questions. She gave me everything I needed to decide that I was going to take the policy because at the time, I was unsure. A co-worker just told me to give them a call and once I talked with the rep, I was sold. Her service was beautiful. I wanted my truck to be covered from head to toe and she made me very comfortable when she helped me in finding the right policy for myself versus just pushing anything on me. She listened to me in what I was looking for then got me the right policy. I would tell someone to give Endurance a call.
Hi, Michele. Thank you for recommending us in your review! We’re glad your experience with our team was a great one. We'll make sure she receives the recognition she deserves!
- The Endurance Team
Reviewed Sept. 13, 2024
I have a cousin that had Endurance and I told him that I needed to try to get a warranty with someone. He said that Endurance does a very good job. The signup process was easy and good.
Joeann, we're happy to see that you had a 5-star experience! We’re here for you anytime.
- The Endurance Team
Reviewed Sept. 13, 2024
Signing up with Endurance was great and easy, and the reps were polite and answered all my questions. I had my 2018 Dodge Journey covered and the rep was supposed to send me a welcome letter but I haven’t received that yet. The price could be cheaper but that’s their policy.
Hi, Lawrence. We encourage you to check your inbox as we send contracts via email. You may also view your plan in our mobile app or online portal for easy access. We aim to provide convenient options while ensuring our customers receive the information they need promptly.
If you experience sign-in issues, you can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you,The Endurance Team
Reviewed Sept. 13, 2024
We’ve never had to use this insurance, but it makes me feel secure having it if we do need it. I had never heard of Endurance insurance until we purchased our 2020 Chevrolet Equinox. We were offered Endurance when we purchased our vehicle and I really am glad they did. The person who I talked to over the phone was extremely nice and helpful.
Hi, Everett. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Sept. 13, 2024
I have heard good things about Endurance customer service was excellent. I understood what was told to me about the warranty. I would recommend endurance warranty to my friends and family. The down payment was a reasonable price and monthly payment. I will be contacting you all on the 3rd of next month to set up. Thank you
We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us to your friends and family!
- The Endurance Team
Reviewed Sept. 12, 2024
Good service, the first individual talked a little too fast. I am an old fart and my hearing is not very good. The young lady was very nice and helpful. I do appreciate the support of the company. Thanks.
William, We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team

Reviewed Sept. 12, 2024
We had a 2015 Chrysler Town and Country. Once it hit about 150,000 miles or so, we decided to get an extended warranty in case anything went wrong. We were close to paying it off and wanted a little peace of mind. At 175,000 miles, the car's transmission failed. We worked with a reputable transmission repair shop who said they would contact Endurance. Endurance sent out an inspector who agreed we needed a new transmission. Our car has regular oil changes at a dealership and is in really great condition. We recently even had the shocks and brakes replaced, and at that time, the mechanic told us the transmission did not need to be serviced.
Endurance denied our claim because we didn't have the transmission serviced at 120,000 miles. Mind you, our van already had more miles than that when we bought the warranty. We even turned in written documentation from our mechanic that he recommended our transmission did not need service. Endurance still wouldn't pay our claim. I cannot tell you how frustrating it was to pay $5000 for a new transmission knowing we have given our monthly premium payments to Endurance on time and taken good care of our vehicle. I would recommend putting money in a savings account for when your car breaks down instead of giving to this reprehensible company.
Maggie, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Reviewed Sept. 12, 2024
The only good thing I can say is that Leo ** customer service rep was exceptional. As far as the company's policies horrible. My only reasons of canceling my contract is because I was denied services after my contract went into effect. I almost stayed on because of Leo **. You guys better count your blessings. You have a good customer service rep. But my experience with the company itself just left a bad taste in my mouth.
We appreciate your feedback and rating, V M. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,The Endurance Team
Reviewed Sept. 12, 2024
They helped get me back on the road. My mechanic was confident in the ability of endurance to get my claim taken care of. They made sure that all of my questions and concerns were addressed. I highly recommend them to anyone.
Hi, George. Thank you for recommending us in your review! We’re glad your claims experience with us was a great one.
- The Endurance Team
Reviewed Sept. 12, 2024
I wanted to be protected with my car if anything happened to it, so I won't have to spend too much money. I had an extended coverage before and when my engine went out on the car, the mechanics put a new engine in there and the warranty covered it. All I had to pay was the 250 deductible. I recently signed up with Endurance and my experience was good all the way through. When I first had the policy, things were perfect. Then, I had to renew the policy and the rep I talked to answered all the questions I had so I could understand what was going on with the insurance. I didn't have any problem talking to him.
Hi, Mable! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We look forward to continuing to provide you with excellent service and support.
- The Endurance Team
Reviewed Sept. 12, 2024
The signup and the price are good. Everybody would want something as low as possible, but I'm good with the monthly payment. My coverage seems good too. I'm satisfied. I would tell people to try Endurance because the gentleman was very kind and helpful. He told me things that I couldn't have told myself.
Hi, Carmen. Thank you for recommending us in your review! We’re glad our team made your experience with us a great one.
- The Endurance Team
Reviewed Sept. 12, 2024
Our car had over 125,000 miles, so I wanted to get some additional coverage for it. I got started with Endurance, and I just got the paperwork finished yesterday. So far, my experience has been very positive, and I'm very satisfied. I would recommend people give them at least a look and a try.
Jim, We're thrilled to hear you are satisfied with your coverage from Endurance! Thank you for recommending us. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 12, 2024
I had a policy when I bought the car. When I had a problem, they covered it immediately. When that warranty finished, I thought I'd look into another one because it saved me about $2,000. I asked around some of the mechanics which one they felt was the most easy to work with and they told me the one to stay away from. Their batting average wasn't very well about covering things and Endurance was one of the best ones.
The communication was good when I signed up with Endurance. The rep was easy to understand. He explained everything and answered some of the questions that I had. He knew I was gonna ask probably because other people have asked him so many times. He covered the policy and everything that was with it. I felt very comfortable with his spiel. I'm surprised because the car was a lease, and I bought it before the lease was up. When he registered the VIN, I ended up getting the best warranty Endurance had simply because the VIN had never been registered because it's never been sold.
Dwayne, We're thrilled to hear about your positive sign-up and claims experiences with Endurance! Providing excellent service and peace of mind is what we strive for. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 12, 2024
I've had Endurance on several of my other vehicles, and I've filed four claims with them. I used them when the AC compressor on my son's vehicle went out. I took it to a repair shop, they submitted the claim, and it got approved. The car was in and out in four days. It was very easy. They explain to you the procedure and what the warranty covers and doesn't cover. I'm happy with their service.
Hi, Eduardo. We appreciate your loyalty to Endurance and are so happy about your positive claims experience. We look forward to continuing to provide you with excellent service and having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 12, 2024
The rep told me everything about the auto warranty and how it works. I was concerned we may need one in the future, so we called CarShield and Endurance, and Endurance had better coverage. If someone wants any warranty like this, go with them.
Hi, Brenda. Thank you for recommending us in your review! We're thrilled you chose Endurance and look forward to providing you with excellent service in the future.
- The Endurance Team
Reviewed Sept. 12, 2024
I have a car that came out of warranty. It's paid off, so I want to make sure that I still have extended coverage because if something should go wrong with it, I wanna make sure I'm covered for it. I don't wanna be surprised with a 4,000 bill. I talked to Chris at Endurance and he told me he could get it for me for a lot less. But I couldn't do it at that time because I was trying to buy some property.
I called Endurance back when I knew I wasn't gonna make the move anymore. I told them that I wanted to talk to Chris, but they couldn't get me to him. But the one that I talked to told me he could sign me up for it. It was quite simple and easy. He's got me set up and also sent me the PDF outline of what I'm supposed to be covered for in my email. I'm very pleased at how quickly it went through. I’d tell others that if they need an extended warranty, to go to Endurance first. I went to somebody else and that cost me a fortune. Now I got the same coverage that I had with them for a lot cheaper price with Endurance. It is awesome.
Sandra, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for.
Thank you for recommending us. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 12, 2024
My dad told me Endurance is good. I signed up with them and the experience was alright. I have the Elite membership and got Secure Plus. The rep was cool. I was understanding what he was telling me. I'd tell others to go for Endurance.
Monquavious, We’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 12, 2024
I have a Lincoln and my mileage was out for my warranty, so I needed an extended warranty. The first place I got ahold of was Endurance and it was fine with me. It was less than what my Lincoln extended warranty would have been. Everything was good and easy in my purchasing experience with Endurance.
Hi, Maggie. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Sept. 12, 2024
My factory warranty went out. I like having coverage and being protected ‘cause I don't have the money to spend a lot if there's engine or transmission problems. Signing up with Endurance was very straightforward. By me signing up, they cut me a deal and I was impressed. The rep was very thorough. He covered everything very well. Most extended warranties don't go for the life of the vehicle. But I thought the point was good and what Endurance covers is really good. It also comes with rentals, roadside assistance, and towing.
Hi, David. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help and look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 12, 2024
I was with Endurance when I first bought the car. A year after, they wrote to me and told me they were gonna jack up the price. I left them and went with another company who was just taking my money. When something went wrong with my car, they couldn't even give me a rental and told me I got to rent the car first and pay for the rental then they'd pay me back. I don't do business like that. I got rid of that company and on the same day I got rid of them, I was checking on my phone, saw Endurance and thought of trying them again. The rep did well. The only thing is they did not send me my package in the mail yet and it's been 2 weeks now. I had to call them back yesterday and find out what's going on.
Hi, Anthony. We encourage you to check your inbox as we send contracts via email. You may also view your plan in our mobile app or online portal for easy access. We aim to provide convenient options while ensuring our customers receive the information they need promptly.
If you experience sign-in issues, you can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you,The Endurance Team
Reviewed Sept. 12, 2024
I picked up a used 2018 Pathfinder and didn't wanna take a chance. There's a potential for expensive repairs if the car is not maintained. It's better safe than sorry. Endurance seems to have a good reputation and they're also tied in the preferred company with Nissan, with the dealership by me. They're already connected and I would hardly have to do anything. The mechanism is already there. Plus if I never file a claim, I get my money back.
The rep was able to answer my questions and explain this whole thing about getting my money back. It's a three-year payment, but it's good for five years. If I I never file a claim, I just tell them to cancel it and they give me all my money back. If I file a claim, but towards the end, I paid more than they've paid for repairs, I can cancel it and they give me the difference back. It's like a little savings account, where I'm putting 160 dollars away each month and I can collect that after five years or whatever is left of it. It's only $100 deductible per visit which was another thing. If I brought the car in for three different claims, it's only one charge of $100. I felt good about signing up with Endurance. I didn't have any buyer's remorse after I got off the phone.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 12, 2024
I was with CarShield and the place that I take my car to didn't take CarShield. They take Endurance. I said I'd switch over. They said that since I was a CarShield customer they were gonna waive the sign-up fee. That saved me almost 400 bucks. The guy that I talked to was extremely helpful. He explained what was going on. I've got the email now and I've got my contract. The only thing I don't like about it is the fact that I've gotta do 30 days plus 1000 miles. I don't drive my car that much. I'm retired now. So, it's gonna take me more than a month to get 1000 miles on it. But that's the only downfall. I'll just play the game and keep going.
One time, my Social Security check was late. I had it set for the 21st and I didn't have my check yet. I had to call them and say, "Let's cancel it for now and move it to the 26th, which is a Monday." But when I looked at my bank account, they had taken out the 109 plus the 39. I called them back and said, "Okay, we got a problem. I called the guy this morning, I told him I wanted to stop the payment on the 21st because I don't have my check yet, and move it up to the 26th. He said it was done, but it came out anyway." I talked to a lady and she said, "Because we made a mistake, I'll waive the $39. All you're gonna get is 109 bucks a month." I said, "Sounds good to me."
Hi, Bruce. Welcome to the Endurance Family! We look forward to providing you with excellent service and having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 12, 2024
Demarius was an excellent customer service representative, and answered all my questions with patience and detail. I did not feel rush, and he seem to take much interest in my vehicle and desire to purchase a warranty. I cannot yet speak to Endurance’s performance on the warranty agreement as of yet, however, I have read some good things about them. They appear to be a quality company, but I will keep you posted and have high hopes they will perform admirably.
Thank you very much for voicing your positive experience with our customer service team. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Sept. 12, 2024
I'm very satisfied with Endurance so far and I would tell my friends that I would join the team.
Edwin, We're thrilled to hear about your positive experience with Endurance! Thank you for recommending us to your friends. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 12, 2024
I reached out to Endurance over the phone and I talked to a rep named Lisa. I may have asked the same question a couple of times and she was so patient. She was also very sweet and she gave me a lot of information. I could understand what she was saying and she spoke really good English. Endurance should hang on to her.
We're happy to hear that our team provided you with excellent service, Antoinette. We look forward to continuing to provide you with great service.
- The Endurance Team
Reviewed Sept. 12, 2024
My car is a 2010 and since I'm a big fan of Danica Patrick, I purchased an extended warranty from Endurance. The signup process was excellent and I've recommended them.
Hi, Thomas. Thank you for recommending us! We’re glad your sign-up experience with us was great.
- The Endurance Team
Reviewed Sept. 12, 2024
Scott listen to my request and explain the plan to me. I had called another place, the person talked over me and never gave me a quote. Also gave me his name & number, sometimes you call back and you get so many different people but you want the person that gave you great service.
Thank you for leaving us a review, Loretta. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Sept. 11, 2024
The rep that signed me up was very good about explaining what would happen and what was going on. He was very familiar with the policy and answered all the questions that I had.
Hi, Lawrence. Welcome to the Endurance family! We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed Sept. 11, 2024
I liked Endurance Auto Warranty's price. Also, the gentleman was very polite, helpful, and explained everything well.
Judith, we're happy to see that you had a 5-star experience with our team! We’re here for you anytime.
- The Endurance Team
Reviewed Sept. 11, 2024
Endurance was straight to the point when I reached out to them. They said what they offer and how much it cost. I had called around a few other places and they were a little pricier, but I felt a little more confident with the representative that I spoke with. I went with them and I achieved the full coverage I was looking for. I would recommend them. I don't think I'll have a bad problem if I had a breakdown or anything.
Hi, Linwood. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team


