Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts (VSCs) that can help cover the cost of unexpected mechanical breakdowns after a vehicle’s factory warranty expires. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Feb. 22, 2025
This company is a scam. I had oil consumption that started and I filed a claim. They asked for last 3 oil changes in which I provided. They denied my oil consumption claim because my tires were 1/2 inch smaller than recommended size (in which I had no idea discount tire did that). I asked for something in writing telling me that and they told me they can’t and that they can only do it verbally. When canceling, you have to get a letter notarized.
We appreciate your feedback, Lisa, and are sorry to hear you had a negative experience. If you would like to discuss this experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you, The Endurance Team
Reviewed Feb. 21, 2025
I took some time to think about my decision to sign on with Endurance. I decided to cancel. The manager I spoke to gave some good alternatives to enhance my coverage at a lower price. I had made up my mind before I called. He was very helpful, and after our discussion, he canceled my contract as I had asked.
W.D., we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed Feb. 20, 2025
The person that I spoke with was so efficient and so knowledgeable and made me feel very comfortable. I am so glad that I decided to go with your company because now my mind is at ease if anything ever happens to my car then I know that I have a good company with reliable people that can make me happy.
Hi Candido! Thank you so much for choosing Endurance and for sharing your positive experience! We're thrilled to hear that our team made you feel comfortable and confident in our services. Knowing that you trust us to keep your vehicle protected is incredibly rewarding. Rest assured, we are committed to providing you with reliable support whenever you need it.
- The Endurance Team
Reviewed Feb. 20, 2025
A TV commercial said, ''Do you want to pay for your next repair, or do you want Endurance to pay for it?'' I said, ''Well, I want Endurance to pay for it.'' So I did a research on Endurance and put it up on Google, called and inquired about it. The sales agent I spoke with was very polite, patient and he knew what he was talking about. He represented the company very well and I was impressed about that.
He was working on the computer and ran up on my car and he saw that my warranty was coming up to be expired and we started from that. He knew what to offer me based on what interests me. I knew what warranty I had because I called the Cadillac dealer months before it expired, so I knew what I was looking for. He gave out a list of options laid out for me. That being said, I would get Endurance and let them pay for my next repair.
Welcome to the Endurance Family, Mary, and thank you for recommending us to your friends and family! We’re so happy to hear you had a great experience with our team! If you have any other questions about your new plan, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 20, 2025
I was married for almost 32 years. My husband was one of the victims of COVID. In ‘21, he flatlined from underlying conditions like diabetes and high blood pressure. I own a Nissan 2017 Rogue. I also have a special needs child, and it's just him and me. With my husband not being here, I thought, “What would happen?” A lot of times, he did the car repairs.
Right before he passed away, we found a place in our neighborhood called Top Shelf. Supposedly, that's one of Endurance’s customers. I can take my car to them and use the warranty. I had also looked online and everything I heard said that Endurance doesn't go through a middle person to pay the claims. That's why I did not go with CarShield. I also heard it was hard to get your money from them. I signed up with Endurance a year ago. The rep told me what I needed to know about what the warranty covered and how much it was gonna be.
I've called several times ‘cause I didn't know if I wanted to keep the warranty. I also have a homeowner's warranty for probably eight years. Sometimes they're good, and sometimes they're not. But I’ve called their customer support a couple of times and it wasn't hard at all. The last time I talked to somebody, the rep was really nice. She explained a lot of stuff to me. We went through some of the policies that I had questions on. She even looked up to tell me how much my car was worth. The policy that I have says it won't pay if it's under a certain amount of money, whatever the value on the car is. It's not gonna pay more than the value of the car for a repair.
Hi, Linda. Thank you for sharing your experience. We’re so glad to hear Endurance has provided you with peace of mind. We understand how important reliable service is, and it’s great to know our claims process and helpful customer support have made a difference for you.
We’re sorry for your loss and are honored you chose us to help with your vehicle’s needs during this time. If you ever need assistance, feel free to reach out. We’re here to help!
- Endurance
Reviewed Feb. 20, 2025
Mike was very knowledgeable about the plans and very helpful with all of my questions. He understood all of my situations and quickly addressed my concerns, proving to me he was well educated about each of your plans. I did not feel rushed or pressured to purchase a plan. Excellent experience.
We're happy to hear that our team provided you with excellent service, Lawrence. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 20, 2025
Endurance seems like they’re very, very, very good. They were advertised on TV and at that time I was looking for some car maintenance insurance. We needed it because me and my son didn’t know the parts were gonna be so expensive. I was like, “Oh, my God. We need maintenance insurance, baby.” One of the reasons I wanted to be with Endurance is because they say you only pay $100 out of pocket and the packages are good with things like roadside assistance and the oil gas work. It’s gonna be put to use real easy.
But with the signup experience, I went through something that I didn’t like. I was thinking that you put your car in a shop, then you call the insurance people to get your car. Nobody could explain to me when I can use it, and I thought I could use it immediately. I thought that when I got the insurance it would cover everything that needs to be done for the car. But nope, they told me they didn’t pay for anything. I’m like, “Huh? Okay, Lord. What in the world do I do about this?” So I told them that I’m just gonna have to wait until I’m able to get it out.
Other than that, it didn’t take me long to get approved for the program. It was approved immediately. The payment is also good because I thought it was gonna be more than that. I'm glad that it's right there where it's supposed to be. I just misunderstood what they were trying to tell me and had it twisted around thinking I could immediately use it. Right now we only have one car running, but I still like the insurance.
Thank you so much for your 5-star review, Mabel. We apologize for any confusion regarding the waiting period and appreciate your understanding. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed Feb. 20, 2025
The sign-up process with Endurance was great. The representative was wonderful, I'd give him a 10 out of 10. He explained everything to me very quickly, but also very nicely and clearly. It was a really nice experience because they’re very clear and warm. Everyone should think about getting Endurance and joining the club, you'll be happy you did.
I saw Endurance on the TV, and I knew I wanted to go with them. I really wanted to get an auto warranty because my current coverage is ending, and I needed to make sure things are covered so I don't get involved in anything that will cost me more later on.
Hi, Jessy. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was an excellent one and look forward to continuing to provide you with the best service for many years to come.
- Endurance
Reviewed Feb. 20, 2025
I’ve got a transmission shop and mechanic shop, so I do a lot of work for Endurance. I know they take care of customers when it needs to be. I’ve got newer vehicles, and I love the 2018 F-350 that I bought, so it is important for me to get extended coverage. I like the peace of mind of having it.
The sign-up experience was good, and the representative was amazing. She explained everything to me and said I had to wait a month and 1,000 miles before my warranty takes effect. I was approved for five years, and whenever I had questions, she went over it very well. It has roadside assistance and oil changes once a year or so. So far, I haven't had any issues with them.
Hi, Rufus. We're so happy to hear that you're satisfied with your Endurance coverage plan and our customer service! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 20, 2025
Horrible customer service!!!! Horrible company that does not take responsibility for the mistakes THEY make!!! They will cause you to lose a ton of money, not cover your vehicle and then blame you for their employees not being able to do their job properly! Trust me, find a new company!!!
We’re sorry to hear about your less-than-satisfactory experience, H T. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com with these details of your situation and contract information, and we will be in touch. Thank you, The Endurance Team
Reviewed Feb. 19, 2025
Once my vehicle hit 100,000 miles, I called Endurance because I liked the commercial and what I had heard and read online. The representative told me about Endurance and the warranty, what it covers and what it doesn’t. I asked my questions, and that’s how I ended up signing up.
He was very professional. I believe he was from St. Louis, and we started talking because I have family there. He built rapport quickly and was very knowledgeable. He also told me about the waiting period before using the services. I reminded him that I’m a Realtor and that I drive a lot, because that was my concern. He told me I needed to drive 1,000 miles and have the warranty for 30 days in addition. I appreciated him explaining that, and it was good to know.
The rep also told me it doesn’t cover any pre‑existing conditions. We talked about that, and he explained that I have to get approval before using the warranty. If I take my car in for something that’s covered, it has to be approved before it gets fixed.
He was telling me it covers a certain amount of miles. At first, he said he was going to run it through a system to see which warranty they recommend for me. They recommended a premium warranty. We kept talking about it, and I told him I’m a Realtor and 7,500 miles is not a lot. Then he said for extra more dollars, I could get this other one. I can’t remember how many miles he said, but it was a little bit more than 7,500, so I signed up for that one.
Thank you so much for the 5-star rating and for recommending us in your review, Valerie! We're thrilled that you found the sign-up process to be straightforward and look forward to continuing to provide you with excellent service for many years to come.
- Endurance
Reviewed Feb. 19, 2025
I had a previous policy with Endurance on my car. I haven’t needed any repairs, but I wanted to continue with Endurance because they have a good reputation. The process went very nicely and very easily. I was kind of surprised. It only took one fairly short phone call, and everything was set up.
Hi, John. Welcome to the Endurance family. We're so happy to hear that your sign-up experience was smooth and that you're satisfied with your coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 19, 2025
I found Endurance on the emails I was getting and I waited until I was getting an Endurance direct worker, so it was someone from the company itself rather than going through subcontractors.
The representative was good. He explained everything and told me I could call or email him anytime if I had questions. I had been approved for the program for four years, and what stood out the most was that they were going to cover my expenses if I had a problem with an older car.
Hi Roy! Thank you for sharing your feedback! We're happy to hear that your sign-up experience was positive and that our representative was able to assist you clearly. It's great to know our coverage offers you peace of mind. Should you have any questions in the future, please feel free to reach out to us.
- The Endurance Team
Reviewed Feb. 19, 2025
The salesperson from Endurance was excellent. He had a good answer for everything that I asked him. I found their coverage to be reasonable.
Hi Betty Jo! Thank you for sharing your experience with us! We’re thrilled to hear that our team provided you with clear and helpful information, influencing your decision to join Endurance. We're glad that your sign-up process went smoothly, and we aim to continue providing you excellent service. Should you have any questions or need assistance in the future, please feel free to reach out at any time.
- The Endurance Team
Reviewed Feb. 19, 2025
I had Endurance before for my other vehicles and I had problems that Endurance would never cover. But I still came back because Endurance still has great coverage, especially for the type of car that I have now. So I signed up and I have to wait for a month before the coverage starts. I love the representative I spoke with. He was amazing and very down-to-earth. He wasn't trying to constantly upsell. He was just knowledgeable and gave the information, even emailed me when I asked. He didn't seem like he was hiding anything. I would tell others that Endurance has great plans with reasonable monthly payments. They'll work with you and let you put down whatever you want, which was nice.
Hi Natalie! Thank you for returning to Endurance and sharing your experience! We are ecstatic to hear that you found the recent service with our representative to be outstanding and felt well-informed and valued. It's great to know that our coverage options and customer-friendly approaches met your needs. We aim to continue this level of service as you share your positive experience with friends and family. Please don't hesitate to get in touch if you have any more questions or need further assistance in the future!
- The Endurance Team
Reviewed Feb. 19, 2025
A year ago, I got a quote from Endurance and it was like two something every month. Everything was high and I thought that I would check back a year later. Then, I got mail invitation from them this year and it was low prices. I always wanted to get warranty with Endurance because I love my Challenger and I want to make sure I got the right warranty and things for my vehicle.
So, I called and I talked to Tommy. He was so great, answered every question that I needed, and got me a lower pay rate every month. Some customer service people will give you a hard time, and he did not do that. If it wasn’t for his great customer service, I probably would have just hung up or denied going with them. I’m glad I made that decision to call them. It’s in my budget range and I love everything about the deal I have and my warranty package. I’m satisfied.
Hi Pamela! We're thrilled to hear about your positive experience with Tommy and the affordable, comprehensive coverage you secured with us. Your satisfaction is our priority, and feedback like yours motivates us to provide exceptional service continually. If you have any questions in the future, please reach out to us at any time. Welcome to the Endurance family and thank you for placing your trust and echoing the warmth of our team. We look forward to keeping your beloved Dodge Challenger protected down the road.
- The Endurance Team
Reviewed Feb. 19, 2025
I've had extended warranties before on other vehicles and they've all been pretty good. But Endurance, I just preferred it. Biggest thing was it had the highest rating on Consumer Reports, so if that many people were good with it, then I would be okay with it. Signing up with Endurance was very easy. I had everything available. I gathered everything I knew I needed and went through it all in about 15 minutes. He explained everything that I wanted to know and answered every question I had. So, I felt like they knew the product well. They told me it would activate 30 days from the time I called in, which it did. I told them that I wanted to pay for it in full and they said I needed to wait until that 30-day period was over, which I did, and it's paid for. So, it went pretty well.
Hi Frank! Thank you so much for your thoughtful review! We're thrilled to hear about your smooth and informative sign-up experience with Endurance. Our team strives to provide clear and knowledgeable guidance to all our customers. If you have any other questions, please feel free to reach out. We appreciate you choosing us for your vehicle's peace of mind!
- The Endurance Team
Reviewed Feb. 19, 2025
A friend of mine had Endurance on his vehicle, and mine was getting close on mileage, and since the warranty was gone and I’m not working on trucks anymore, I figured I should probably get some coverage. I've seen commercials for Endurance on TV, and a couple of other guys I know also said it was good, so I decided to sign up.
The whole sign-up process was done professionally and there was nothing negative about it at all. The representative was polite and answered every question I had. I really appreciate the way he went about it. It was just fine.
Everything went well and I was happy with how Endurance did a wonderful job. The coverage seems great, though I haven’t actually had to use it yet, so I might have more of an opinion later on. But my buddy has used it twice. The only thing he had a problem with was the availability of parts, but that's not Endurance's fault. It's just not.
Hi Roy! Thank you for sharing your experience with us! We're thrilled to hear that you had a seamless sign-up process and felt well-informed by our professional team. We're happy that your friends' positive experiences influenced your decision, and we look forward to providing you with the same exceptional service whenever you need us. If you have any questions or require assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Feb. 19, 2025
We knew we probably needed an extended warranty for the car since we no longer have one from the dealership. We checked into a few different ones to see what I could put on the car, and I just ended up selecting Endurance. The representative I dealt with was excellent, on a scale of 1 to 5, I would definitely say a 5.
The warranty is for four years, and I think it might be a really nice program. I haven't actually had the chance to use it yet since I just got it, so I don't have any direct experience with it so far, but I think it might work for me someday in the future.
I would say definitely give Endurance a try. Even though I haven’t had the full experience of using the program yet, I really feel like the people are very honest.
Hi Leida! Thank you for choosing Endurance to take care of your auto protection needs. We’re pleased to hear that you found our staff honest and feel confident in the coverage moving forward. We appreciate your recommendation and are committed to providing excellent service whenever you may need us. Please feel free to reach out if you have any questions or need assistance. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 19, 2025
Your rep did an excellent job signing me up. John was professional and extremely helpful. I deeply appreciated his positive actions. To sum-up, thanks for all efforts well-done!! I truly look forward to being a customer of your worthwhile services. I have no doubt you will be there for me when there is a valid need. I was grateful that your online right-up turned out to be who you were, that is caring and professional in every sense of the word. It is always refreshing to deal with a company that puts its service at the top of its to do list. Again, many thanks for your efforts well done. I personally consider such actions to be a tribute to what’s right and to the notable leadership that must exist at the top of your company. I can do nothing but to give those such efforts a strong 10 out a possible 10. Keep-up the great work, I say!!!
Hi Charles! Thank you so much for your incredibly kind words and for rating our efforts 10 out of 10! We are thrilled to hear that John provided you with exceptional service and made your sign-up process smooth and positive. We take great pride in living up to the values of caring and professionalism, and it's gratifying to know we stood by them in your experience. Please don't hesitate to reach out whenever you have a need, as supporting you is our top priority. We're grateful to have you as part of our community and incredibly appreciate the endorsement of our team's leadership. Thank you again, and we're excited to be your service provider along this journey!
- The Endurance Team
Reviewed Feb. 19, 2025
Customer support is terrible. Chat box got me nowhere. I couldn't find my billing page with options to cancel. It might be a good service but checking on webpage doesn't work. I'm being billed each month but now getting second notice to call a number. Rebecca at Endurance. Doesn't smell right.
Hi David! Thank you for sharing your concerns, and we apologize for the difficulties you've encountered. It’s essential for us to ensure our customers have easy access to manage their accounts and services. We regret any inconvenience caused by the chat support and access issue to your billing page.
To resolve your billing concerns promptly, please reach out to our team directly via feedback@endurancedirect.com. We are committed to addressing and clarifying any confusion, especially concerning the billing and cancelation processes. Our goal is your seamless experience.
Your feedback is valuable, and we are eager to assist you further.
-The Endurance Team
Reviewed Feb. 19, 2025
The representative during the signup with Endurance was very positive and he did a good job. I was informed that I had to wait for a month before I could use it, but that was to be expected. Besides that, the process was straightforward and we got it done quickly.
Hi Andrew! We're thrilled to hear about your excellent experience with our team! Making the decision to protect your vehicle with us was certainly a great idea, and it's great that the process was seamless for you. Thank you for sharing your journey with us, and for your enthusiastic recommendation. We're dedicated to providing ongoing support, and we're here for you whenever you need assistance. Enjoy peace of mind knowing you’re covered with Endurance!
- The Endurance Team
Reviewed Feb. 19, 2025
Everybody needs to have a warranty in case something happens to the vehicle. You have a way to pay for it. I have had a previous experience with Endurance so I went with them. The sign-up process was easy and informative, and the person I dealt with had good attitude. He explained to me when the coverage would start, and that I had to wait for 30 days. They, however, could have given a condensed version of the information that’s being provided, and gust highlight the most important points.
Hi Desmond! Thank you for sharing your experience with us. We're thrilled to hear that you found the sign-up process informative and straightforward while interacting in such a positive way with our team. We genuinely appreciate your suggestion about providing a more streamlined version of the information and assure you as customer feedback like yours allows us to improve our services continuously. If you have any further feedback or need assistance, please reach out to us—we're here to help! We strive for a five-star experience with all our customers, and hope to achieve it with you in the future.
Thank you,The Endurance Team
Reviewed Feb. 19, 2025
When we first got the car back in 2018, the car dealership told us about Endurance. My husband was hesitant about it but I insisted. We decided to sign up for it then, which I'm so thankful we did. Because it wasn't long after that when the transmission went out.
When it was first going out, I was taking a friend to Tennessee. And thankfully, I made it back home. I put some transmission fluid in it. I called Endurance and they suggested that we take it to Harts Body Shop. They said that the transmission had gone completely out on it. And I was very happy that I had the platinum plan which covered the transmission. Filing for the claim was very easy. And it took week for the car to be fixed. Everyone should get Endurance because they covered the whole transmission. We didn't have to pay anything for it.
Hi Linda! Thank you so much for sharing your positive experience with us! We're thrilled to hear that our support was able to provide relief and seamless service, particularly with such an important issue as the transmission replacement. We understand that unexpected repairs can be stressful, so it’s great to know our team was effective in making the process easy and stress-free for you. We appreciate your recommendation and value the trust you've placed in Endurance. We're here to assist you anytime, and please don't hesitate to reach out if you need further support!
- The Endurance Team
Reviewed Feb. 19, 2025
The salesperson submitted my information to Endurance when I purchased the vehicle. Their rep was awesome. He answered every question I had and not just provided me with the policy. He made sure the policy fit the type of vehicle that I purchased. With Endurance I have protection for myself and my family.
Hi Alicia! Thank you so much for sharing your outstanding experience with us! We're thrilled to hear that our representative attentively addressed all your questions and made sure the coverage perfectly matched your vehicle's needs. Your recommendation means a lot to us, and we're glad that you found our service exceptional. We look forward to continuing to provide you with the highest standard of coverage.
- The Endurance Team
Reviewed Feb. 19, 2025
Signing up with Endurance was great. The guy was helpful and explained everything to me. They explained if I have a car break down, they will take care of everything. I would also be able to rent a car or book a hotel if I'm traveling when the car breaks down. After the explanation, I was told what I had to do and gave them my banking information where they would take monthly payments out. I would tell people that Endurance is a good company and that they should deal with them.
Hi Warren! Thank you so much for sharing your favorable experience with us! We’re thrilled to hear that the signup process was straightforward and that our representative was able to provide you with all the necessary information. It's our goal to ensure that you feel confident and covered with your vehicle, and we're pleased to know you've found Endurance to be a suitable choice. Your recommendation means a lot to us, and we're here for you if you have any more questions or need assistance in the future.
- The Endurance Team
Reviewed Feb. 19, 2025
My vehicle doesn’t have many miles on it, but it’s getting older. I live on a fixed income, so I didn’t want to get caught with a big expense. I had a good experience signing up. The representative was very friendly, explained everything, and was very informative. It was fine. I have five‑year coverage with Endurance. We haven’t had any problems yet, so there isn’t much else I can say.
Hi Nancy! Thank you so much for your positive review! We're so glad to hear that our friendly and informative team was able to make the sign-up process smooth for you. We appreciate your recommendation and are excited to provide you with peace of mind as part of the Endurance family. If you have any questions in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Feb. 19, 2025
I got Endurance a couple of weeks ago and haven't made a claim yet. The signup process went fine and their rep was very professional. It seems like it will be a good backup policy to have if anything goes wrong with the vehicle. I would say I need to get a hard copy of the policy as soon as possible. Other than that, I would recommend Endurance.
Hi June! Thank you so much for your positive review! We're happy to hear that your experience with our team during the sign-up was smooth and satisfactory. It's great that you found our representatives helpful in explaining your overage options clearly. We understand the importance of having a hard copy of your contract, especially when dealing with computer issues, and we apologize for any inconvenience caused. Please contact us directly via feedback@endurancedirect.com and we can ensure a hard copy is on its way to you. Rest assured, we're here to support you whenever you need. We truly appreciate your recommendation and look forward to serving you in the future!
- The Endurance Team
Reviewed Feb. 19, 2025
My girlfriend had Endurance, and she bragged about it, saying she was very satisfied with it. She gave me the number, and I called them and got the warranty. They were very friendly and answered my questions. I wanted to do monthly payments, and that's how they set it up. I didn’t have a problem. Their customer service is very good.
Hi Paulin! Thank you for choosing us for your vehicle protection and sharing your positive feedback! We're thrilled to know that you had an excellent signup experience with our team. If you have any questions or need further assistance, please feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Feb. 19, 2025
I had a new Ford Bronco, and my basic warranty was running out. I called Ford and asked them about their extended warranty. I called Endurance about theirs, and they were a better deal. Their representative was fabulous. He shared everything he knew, told us where we could save, and explained various discounts they had, like military and retired military. I didn’t have to guess or ask. He recommended a plan that fell in with what I wanted, which was around five or six years and 100,000 miles. He was really good.
Hi Peter! Thank you for sharing your experience with us! We're thrilled to know that you had an exceptional interaction with our representative and found a coverage plan that fits your needs, especially with options beneficial to military personnel. We appreciate your recommendation and look forward to providing you with excellent service in the future.
- The Endurance Team
Reviewed Feb. 19, 2025
I have a vehicle that may need coverage in the future, so I looked up three different companies on the internet. While their overall coverage looked about the same, the price with Endurance was very attractive. I had no problems signing up and got a decent discount. I hope I never have to use it, but signing up with Endurance was very simple and I had a good experience.
Hi Michael! We're thrilled to learn that your experience with Endurance's signup process has been straightforward and positive. It's great to know that you found the coverage and pricing attractive candidates for your needs. The peace of mind you express regarding our package is exactly what we aim to provide. Should you ever need assistance or more information about your coverage benefits, we're always here to ensure your satisfaction and enjoyment with our service. Please feel free to reach out to us anytime. Thank you for choosing Endurance and welcome to the family!
- The Endurance Team
Reviewed Feb. 19, 2025
The signup experience with Endurance was easy. I had no problems. The representative explained everything to me and he was very good.
Hi Cynthia! Thank you very much for your insightful review. We're thrilled to hear that your sign-up process with us was seamless and that our representative effectively explained all the details about our services. It’s great to know that you’re enjoying peace of mind with your extended coverage, as that's what we're here for. We're committed to continuing to exceed your expectations with our service.
- The Endurance Team
Reviewed Feb. 19, 2025
I’ve always felt that having an auto warranty is beneficial, mostly because it covers so many different parts that can go bad. I’ve had them for my cars before, but this time I actually heard about Endurance from a technician at a service center in Manassas. I was just talking to the guys there about extended warranties and one of them mentioned Endurance to me.
The whole sign-up process ended up being pretty easy. The representative I dealt with was very knowledgeable, and he made sure to answer every question I had.
Hi Dennis! Thank you for taking the time to share your experience with us! We're glad to hear that the sign-up process was smooth and that our representative made a positive impression. The coverage you mentioned is designed to give peace of mind, making sure you’re prepared if certain parts need attention in the future.
If there's anything we can do to enhance your experience further or any questions arise, please let us know. We're here to support you and assist in any way we can. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 19, 2025
The Endurance representative I talked to was very good. He answered all my questions, told me about the plans, and told me about the requirements I needed to reach before I could use the service. I picked a preset plan, and away we went.
Hi Richard! Thank you so much for your glowing review and recommendation of Endurance. We're thrilled to hear that your experience with our representative was excellent and informative. Your satisfaction is important to us, and we're happy you've entrusted us with your automotive protection needs. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here for you anytime.
- The Endurance Team
Reviewed Feb. 19, 2025
My warranty ran out, and since I had been covered all these years, I wanted to continue that coverage. I looked up different companies online that offer extended warranties and chose Endurance. The sign-up experience was pretty easy and relatively painless. The representative was very courteous and thorough. They told me the program would activate after 30 days or a thousand miles.
For the most part, the coverage is all-inclusive. The things I was concerned it wouldn’t cover, it does. Then, if you have an older car that's getting along in years, it's gonna need some type of service at some point in time. I know mine's well down the line because it's hitting that seven-year mark.
It's a stress and a struggle for me to make payments, but I'm gonna make them because I really feel like it's a necessary thing. It's like life insurance. You need it even if you don't feel like you need it.
Hi Delores! Thank you for sharing your positive experience with us! We're happy to know that our sign-up process was smooth and met your satisfaction. It's rewarding to hear that our plan offers the coverage you were seeking for your older vehicle. We're thrilled to provide the peace of mind and financial security you deserve. If you need anything else or have further questions about your plan in the future, please don't hesitate to reach out. Your recommendation means the world to us.
- The Endurance Team
Reviewed Feb. 19, 2025
I’ve seen Endurance commercials in the past, but when I was actually ready to get an extended warranty, I went on Google to look up some of the best spots to work with, and Endurance was the first one that came up.
When I talked to them to get this going, I was really pleased. The sign-up was pretty easy and didn’t take a whole lot of time, it wasn’t long and drawn out or anything. I thought the process was pretty decent, and I felt like I understood the person I spoke with very well. They explained everything clearly and went over a lot of information to answer my questions. By the time we finished, I was happy because they made the coverage easy to understand.
One thing I wasn’t clear on, though, was whether I’d get a card or something in the mail. I haven't received a physical copy of anything from them yet. But my understanding is that if I were to buy a brand-new car in the future and had to cancel, there wouldn't be a problem stopping the service since a new car comes with its own warranty.
Hi Bessie! Thank you for sharing your positive experience with Endurance! We're happy to hear that the sign-up process was smooth and professional, and that our representative helped make every detail straightforward. Regarding your concern about the physical documentation, please contact us directly via feedback@endurancedirect.com and we will ensure it is on its way to you. We truly appreciate your recommendation and your trust in us for your car's coverage. If you have any further questions, please don't hesitate to reach out!
-The Endurance Team
- The Endurance Team
Reviewed Feb. 19, 2025
I was watching TV and saw the commercial for Endurance, and it reminded me that someone had mentioned them to me a while back. So, I decided to look them up.
Everything went really well, and the sign-up process was smooth. Customer service was good. Everything was explained properly, and they told you exactly where to go to get more information. They went over all the different plans and options, and they even sent over information on your coverage that went into detail explaining everything. It was all good.
Hi Calvin! Thank you for your kind feedback! We're thrilled to hear that you had a seamless experience with us at Endurance and that our customer service team was thorough in explaining everything. It's always our goal to ensure our customers are well-informed and satisfied with their plans. If you ever need further assistance or information, please feel free to reach out. We appreciate your trust in us and look forward to keeping you covered on the road!
- The Endurance Team
Reviewed Feb. 19, 2025
Endurance has good ratings and reviews. The interaction with the representative was great. She was straightforward, very professional, and answered all the questions I had. I was approved for four years with the warranty and I was informed that the warranty had some neat features that I wasn't expecting. I wasn't aware of the rental stuff and just a few other things that they went over that I didn't realize would be included in the extended warranty. Endurance had great customer service and were very detailed and explanatory. I had no issues.
Hi Anthony! Thank you for sharing your experience! We're thrilled to hear that you found our sign-up process smooth and the sales representative helpful in providing the information you needed. It's great to know that features such as rental car coverage and the transparent activation guidelines met your expectations. As you approach the completion of the 30-day activation period, we want you to feel confident in your coverage. If you have any questions or need further assistance, please feel free to contact us. We're here to help!
-The Endurance Team
- The Endurance Team
Reviewed Feb. 19, 2025
I had a warranty on my car that was about to expire, so I decided to shop around for a new service. I saw Endurance advertised on TV, and I looked at two other companies, but I ended up picking Endurance.
The sign-up was actually pretty good. The guy I talked to, Matthew, was very clear and persuasive. He was upfront and honest about everything we talked about, and I really liked that he wasn't sugarcoating or hiding anything. He just told me what was offered and left it up to me to choose. I have a vehicle with 120,000 miles, and from the brochure you guys sent, I knew I needed extended coverage because the car isn't going to hold out forever and I want to keep it a bit longer. Matthew encouraged me to go with the coverage Endurance offered.
Based on the miles I gave him, he explained that the contract would kick in about 1,000 miles after the mileage I submitted. I understand it’s not going to happen right then and there. I’m actually even trying to encourage my co-workers to look into Endurance, too. I know they’ll have car issues sooner or later, and from what I’ve seen so far, even though I haven’t made a claim yet, I think Endurance seem very honest and fair. Endurance would be the way to go.
Hi Krish! Thank you for sharing your positive experience and for choosing Endurance for your vehicle's auto protection needs! We’re thrilled to hear about the detailed assistance Matthew provided and are glad that your sign-up was straightforward and transparent. Your recommendation to your coworkers is the highest compliment, and we greatly appreciate your trust. We look forward to helping you protect all your vehicles in the future. Should you have any questions or need assistance, please don't hesitate to reach out to our team.
- The Endurance Team
Reviewed Feb. 19, 2025
I wanted to renew my warranty after it ran out, and Endurance had the best reviews I saw, so I went with them again. The representative answered all my questions to my satisfaction. It was great. I would have liked it to cost less, but you’re paying for peace of mind. I also had my sister insure her two vehicles with Endurance. She lives in the Dallas, Texas area, and she’s been pleased as well.
Paula, thank you for recommending us to your sister! We're thrilled to hear about both of your positive experiences with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 19, 2025
I don't like stuff taken off my charge card, so I asked them to send me a statement every month. I never got it, so I called. The number I called said my account was red flagged because Honda would not accept that company. They kept sending me from one place to another, so I hung up, called back again, and then I got an account manager for Endurance, and he told me that I must have called the wrong number, they're having trouble with people misrepresenting Endurance, and he's sorry that happened. He said he was gonna make it right with me, and he signed me up again, which pushed up my date for it to take effect, and so I'm supposed to be getting all this new stuff in the mail. It’s a big mess.
I have an older car, and I don't wanna get another car right now because I'm by myself. I'm a senior, and I'm trying to watch my money because I still have to work. There's no way I can't work and pay my bills and that's one more expense I didn't want to have, so I figured I’d better get some warranty insurance for it. I would have been satisfied, but I had this runaround with this misrepresentation and had to go through all this again. Redoing everything was good, but I just don't know how these other people are getting their information and my information, so I'm still leery about it all.
Hi, Mary. We're sorry to hear about your initial experience but are glad to hear our team was able to sort things out. We truly appreciate your trust in Endurance, and we’re excited to continue supporting you. If you ever need assistance in the future, don’t hesitate to reach out.
- Endurance
Reviewed Feb. 19, 2025
I have a car with over 100,000 miles on it and Endurance warranty is just a preventative thing. I haven't really used it yet, but it sounds like a good plan.
Hi, Paul. Thank you for recommending us to others! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed Feb. 19, 2025
My warranty for a new vehicle was running out. Because I already have Endurance on my Ford pickup, I just went with them. The sign-up experience as good. The representative did a good job, was friendly, and seemed knowledgeable. He said it would take 30 days before it would go into action and the warranty was gonna be for five years.
Hi, Jerry. Thank you so much for this 5-star review. We're so glad you had a positive sign-up experience and appreciate you sharing the word about us. If you'd like, you can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- Endurance
Reviewed Feb. 19, 2025
I’ve always had a warranty on my car because I’m an insurance man, and I believe in the product. And at first, Endurance may have been automatically added on the car that I bought at Warren Motors up in Stuart, Florida, and then it expired. So, I got them again because I have an older car, and I’m driving quite a lot now for my job. And they’re not long distances, but I’m in the car, and I wanna be safe in case anything breaks down.
The sign-up experience was easy. The representative I talked to was very professional. He filled me in, and he didn't take any shortcuts. He went over the benefits and gave me the quote, which I thought was a little high. But I’m older and the car’s older, so it was understandable. I felt good about the whole sign-up experience.
And then I was told that I couldn’t make a claim for 30 days, but that was okay with me because there was nothing wrong with the car. Subsequently, it did have a problem, but that was later when my transmission started acting up. So, I went to AMCO, and the person took it through a test drive, and he came back and said it’s not my transmission, it’s the motor mounts, the axles, and the steering box. So, everything was covered by the Endurance except for the steering box, which was very expensive. It was $1,200 for the steering box. So, I really took a hit on that.
Richard, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance and are glad our representative was able to provide you with detailed information on our comprehensive coverage plans. If you ever have any questions, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 19, 2025
They're good. They have great customer service, and they walked me through everything. The warranty on my car had expired and signing up for Endurance was great. The rep was awesome. She was top tier, very professional. She explained how it worked. She said I’d have to wait 30 days to use it, and if I wanted to cancel it, I’d have to cancel within 30 days of me getting the account. I was very satisfied. I told my co-worker to go with Endurance because she needed a warranty.
Hi, Crystal. We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate you recommending us to your co-worker! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 19, 2025
I was on the phone with a guy when I signed up with Endurance. I needed extended coverage because my car is getting older and I had just had some brake work done. The signup experience was good. It was understandable and wasn’t hard at all.
Hi, Ruth. We're so happy to hear that you're satisfied with your Endurance coverage plan and that you had a positive sign-up experience! If you have any questions, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed Feb. 19, 2025
The sign-up process with Endurance was excellent. I had just bought a new Jeep and was looking for an auto warranty, so I went on the internet to see what I could find. I saw that they’re rated A1, and that’s really why I decided to go with them.
Hi, Douglad. We appreciate you leaving us a 5-star review and are glad we could provide you with a smooth and straightforward sign-up experience!
- Endurance
Reviewed Feb. 19, 2025
The agent was polite and knowledgeable. She walked us through the process, applied the appropriate discounts, thoroughly explained the length of the coverage and answered all our questions. Great job! That should be sufficient information to decide if this is a positive or negative response. Apparently my response was too short.
Hi, Robert. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Feb. 18, 2025
I just got warranty & have not needed any service yet. But is good insurance in case I do need help in repairs. My vehicle is in excellent condition. And being a retired Master Auto Technician I have keep up with all required service. But am no longer able to due necessary work. So I go to dealer of my choice Manufacture of my car. Am schedule check-up at dealership in April 2025. Then will go from there.
Hi Edward! Thank you so much for taking the time to share your thoughts with us! We are so glad to hear that you view the coverage as helpful for your vehicle needs, especially in its excellent condition due to your diligent upkeep as a Master Auto Technician. We aim to ensure you experience intuitive support when services are required as visiting your chosen dealership become necessary.
Please know that we're here to assist you whenever you need help. Safe travels and again, thank you for entrusting us!
- The Endurance Team
Reviewed Feb. 18, 2025
Recently lost my job, called Endurance, spoke with Spenser & thought I had to CANCEL warranty, but Spencer explained that I didn't need to do that. ENDURANCE would make my next payment. I also appreciate the guidance given to me by Spencer.
Hi Wilhelmina! We’re glad to hear Spenser was able to assist with your situation and offer a pleasant experience. Your feedback is very valuable to us, and experiences like yours make everything worthwhile. If there’s anything else we can do to support you, please feel free to get in touch.
- The Endurance Team
Reviewed Feb. 18, 2025
Ashley S, a supervisor for Endurance, was more than helpful in getting my car's diagnosis taken care of. I appreciate her willingness to fight for me when I was initially denied a claim. She was professional and I really can’t say how much of a burden she took off for me. I’m active duty army making a move 1,200 miles soon with 4 kids, and not only can I go with a peace of mind that my vehicle is safe, but I have more money in my pocket to move and alleviate some stress. Thank you Ashley S.
Hi Carlie! Thank you for sharing your exceptional experience with us! We're happy to hear how Ashley S. provided outstanding support in resolving your claim, offering both professionalism and empathy. Supporting our customers is our priority, especially during important, life-altering moments. Hearing about the peace of mind our service brought you, particularly as you prepare for your upcoming long-distance move with your family, is inspiring. We truly appreciate the opportunity to ease your burden and ensure your vehicle is ready for the journey ahead. Should you need further support or assistance in the future, we’re only a call away. Safe travels with your next adventure and continued peace.
- The Endurance Team
Reviewed Feb. 17, 2025
I was shopping around for coverage, when my wife sent me a link for Endurance. I filled out the information to get a quote. While I was still on the website, a representative called me. We went over the policy and he offered me a first time callers discount. It was great, it would save me over half on my deposit. But I'd have to pay it while I was on the phone with him Now! I informed him that I just got off work and didn't have my financial information with me, plus I needed to discuss it with my wife. He made me another offer that was just as good but again, I had to talk to my wife who was still at work and was unavailable. I had to tell him over 4 times that I can't do a deposit now and needed to call back. So it's going to cost my 3 times as much to call back and get started. I was very upset with the high pressure sales and it may cost my business. I'm short, be sure to have you deposit ready when you call or you WILL pay the price.
Hi William. Thank you for bringing this to our attention. We sincerely apologize for the pressure you felt during your interaction. Customer comfort and understanding are our top priorities, and we understand how important it is to make informed decisions. We will look into the experience you’ve shared to ensure better communication and service in the future. Should you need further assistance or wish to discuss your situation with us, please feel free to reach out so we can address your concerns comprehensively. We apologize for any inconvenience this may have caused and appreciate your feedback.
-The Endurance Team
Reviewed Feb. 17, 2025
2/17/2025. I had a terrible experience with Endurance Auto Warranty. I purchased a contract expecting reliable coverage, but when I filed a claim, they denied it due to so-called “mileage discrepancies.” This was nothing more than an excuse to avoid paying for the repairs. I provided all the necessary documentation, yet they still refused to honor the agreement. Their customer service was unhelpful, and the entire process felt like a deliberate attempt to scam customers out of their money. If you’re considering Endurance for vehicle protection, think twice. They’ll take your money but look for any loophole to deny your claim. I would never recommend them—stay far away!
We’re sorry to hear about your frustrating experience and understand your concerns, Tress. It’s never our intention to cause any confusion or financial burden. Your feedback is valuable, and we’re committed to improving our processes. When time allows, please email us at feedbakc@endurancedirect.com so we may assist you further and see what we can do to make things right.
- Endurance
Reviewed Feb. 17, 2025
Very satisfied with the warranty and the help I got. Even when I was out of work they was able to work with me to defer my payment till I got back to work. They took care of the cost of my truck minus the deductible. Very satisfied.
Hi, Robert. We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We appreciate you being a customer and are here to support you with any future needs.
- Endurance
Reviewed Feb. 15, 2025
The representative was very knowledgeable and explained everything very well. He answered all my questions and was not in a hurry. I appreciate that he talked to me like a friend. I would recommend Endurance to anyone who needed this type of service just because he was so helpful. Keep up the good work.
Judy, thank you for recommending us! We’re so happy to hear you had a great experience with our customer service team. If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 14, 2025
Do NOT buy this warranty! They will have you get your vehicle torn apart then deny your claim for any reason they can find and leave you to find a way to come up with total cost to fix your vehicle! Getting ahold of a lawyer, then maybe they will learn to not take from people every month just to end up not fixing the vehicle.
We’re sorry to hear about your recent claims experience, Michelle. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
- Endurance
Reviewed Feb. 14, 2025
I received a call from account manager Josiah ** on 2/13/25. Josiah was friendly and personal from hello. He was so helpful in updating our policy. What a kind and polite young man. His mother must be so proud of such a wonderful son. Thank you Josiah!!!! Times have been very hard for Ron and I. We are both handicapped seniors and recently finances have been so rough. With Josiah's wisdom and helping hand we saved quite a bit of money on our policy, we are feeling safer knowing if something should happen in the future that Endurance will be there for us.
Thank you so much for your kind words, Rebecca! We’re thrilled to hear that Josiah provided such a helpful and positive experience. We’ll be sure to pass along your appreciation! Wishing you and Ron peace of mind and safe travels—Endurance is here for you. 🚗💙
- Endurance
Reviewed Feb. 13, 2025
Outstanding communication, reliability and support. As a new Customer, information was conveyed in a very astute and very professional manner. The Customer support team always convey compassion and earnestly have my interest and dilemma as the priority. I feel very fortunate to have the Endurance Warranty Team representing my Auto Repair Concerns.
Thank you so much for your thoughtful feedback, Charles! We’re thrilled to hear you’ve had such a positive experience with our team. Providing reliable support and compassionate service is what we strive for, and we’re grateful to be here for your auto repair needs. Safe travels! 🚗💙
- Endurance
Reviewed Feb. 13, 2025
I sold my Porsche with the balance of the warranty to the new owner which was the selling point. When I purchased my replacement vehicle a Volvo I received an unbelievable deal. 5 year 100,000k warranty $100 deductible for less than the Porsche. This is a no Brainer for private parties. It adds value to your car and protection as well.
Thanks for your continued trust in Endurance, James. We're thrilled to hear the sign-up process for your Volvo was smooth and that our team provided excellent service. If you ever need assistance, we're here to help.
- Endurance
Reviewed Feb. 13, 2025
This was a horrible experience, I asked to speak with a Supervisor and the sales rep said that I couldn't and hung up. He said his name was Jeff, he also said the call was recorded. This is horrible. I would never recommend this company to anyone.
Ralph, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com or give us a call.
- The Endurance Team
Reviewed Feb. 13, 2025
I've already recommended to a friend. Our agent was very patient with us and took all the time he needed to for us to get the information he needed. One thing I didn't like was when we called in and whoever agent answered the phone tried to take our agent's business away from him and tried telling us they would "split" the profits. Our agent was very apologetic. Said that was not the case and was willing to let the other agent have our business if that was what we wanted. We obviously told him that we had worked with him and wanted to continue to work with him. Agents "stealing" business from another agent is not very professional. All was well in the end.
Thank you for your recommendation and for sharing your experience, Nancy! We're glad to hear your agent provided great support and patience throughout the process. We appreciate your feedback regarding the call-in experience and will make sure it’s shared with our team. Providing professional and transparent service is important to us, and we’re happy everything worked out in the end. If you ever need anything, we’re here for you!
- Endurance
Reviewed Feb. 13, 2025
My Father had this for his Jeep, he use to deliver mail, so the jeep gets a workout. He made a few claims. All was covered except the deductible. One was for a transmission. He was sure glad he had Endurance. That is why I chose this company. He will too on his next vehicle.
Welcome to the Endurance family, Tyler. We're so glad to hear that your father had a positive experience with Endurance and that our coverage helped him when he needed it most. We look forward to providing you posth with excellent service for many years to come.
- Endurance
Reviewed Feb. 13, 2025
I gave a 5 star review because I felt Don ** was professional yet friendly when I called to get a quote. He explained clearly what I would be getting in the bumper to bumper plan. And there was no high salespitch. Hopefully if there comes a time I need to make a claim I'll have the same professional & friendly service.
Hi Alice! Thank you for sharing your 5-star review with us! We're happy to hear that Don provided both professional and friendly service during your call and clearly explained our bumper-to-bumper plan. It's great to know there was no pressure—just the knowledgeable support you deserved. We are committed to ensuring that any future interactions, including claims you might need to make, continue to deliver exceptional, personable service.
-The Endurance Team
Reviewed Feb. 13, 2025
I had a vehicle that had 325,000 miles on it on it. I'm a certified mechanic and I know what mileage does to a vehicle. At that time, I didn't have a lot of money to put into repairs, so I thought it would be a good idea to get a warranty. I had a good feeling about Endurance and I did a little bit of research. I found that their process on being able to collect on a warranty issue was easier than other companies. So I decided to go with them, and they accepted me and my vehicle.
Signing up was a very easy process. I just called the number and talked to one of their representatives. They asked about the mileage, VIN, make, and model of my vehicle. Then I gave my debit card over the phone and paid my bill. Everything went smooth and well. I also asked what was covered and it was a bumper-to-bumper warranty. It covered all mechanicals, audio, and seatbelts. It was a really good coverage and I was really happy with it. Even when I left Endurance when I sold the truck, they gave me back that month's payment in full. If you're thinking about getting an extended warranty for your vehicle, I would go with Endurance.
Hi James! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that the sign-up process was straightforward and satisfactory. Your insight as a certified mechanic adds great value to your review, and we're pleased that our bump-to-bumper coverage felt like a good fit for your vehicle's needs.
It's great to know that our representative was helpful and that the process was seamless for you, even resulting in a reimbursement when your vehicle was sold. Your recommendation means a lot to us, and it's an honor that you've recommended Endurance to potential customers.
If you ever need further assistance or information in the future, please do not hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 12, 2025
I wanted to get an extended warranty before the factory warranty ran out. They were advertising Endurance on TV, so I called the number and did what I wanted. The sales agent was very good, no pressure. He was very professional. The questions that I would have been concerned with, he answered without me having to ask. He explained everything, including my deductible, which would be $100. He said it covers everything except brake pads and maintenance. My policy includes roadside assistance.
I feel like if anything happens, I need that coverage. I don't have to pay so much out of pocket if something happens to my car, like needing transmission. And I plan to keep the car for a while. If anyone is looking for that type of coverage, I would recommend them to look into Endurance.
Hi Anna! Thank you so much for sharing your experience with us! We're happy to hear that our representative made the process smooth and straightforward for you, and that the coverage details were clearly communicated. It's great to know you're enjoying the peace of mind and comprehensive benefit of our coverage, such as roadside assistance. We truly appreciate your recommendation—rest assured knowing we're here to support you throughout your vehicle ownership journey. Please don't hesitate to reach out if you ever have any questions or need further assistance.
- The Endurance Team
Reviewed Feb. 12, 2025
I had seen the ads on TV and I had been toying with the idea of getting a warranty. I got a call from a rep named John who then talked me into it. I had been comparing Endurance with CarShield and the way John presented it, Endurance definitely looked like the better idea.
The signup process was very easy. The only thing that I had to do was walk out to my truck and check the odometer. The rep was very professional and knowledgeable. He answered all of my questions. I came up with things I would have asked questions about, but he’s already covered them.
Hi Linda! Thank you for sharing your positive experience with signing up for Endurance! We're happy to hear that everything was explained clearly and professionally, and that you felt confident in choosing Endurance. We're committed to providing peace of mind with reliable coverage tailored for your exact needs. Please feel free to reach out if you need any additional support throughout the program.
- The Endurance Team
Reviewed Feb. 12, 2025
My car is old. It's a 2011 car, and I don't want a new one. I Googled what the best car insurance was, and Endurance was number one. I liked what I read about Endurance, and that's when I decided I wanted it.
I'm a 75-year-old lady and I have problems with a computer, but I found that the sign-up process was easy to go through. I didn't find any problems with it, which shocked me. When it was all set, my policy showed up. I printed it out and read it. It was very easy. I did talk to Mr. Reed, and he was very pleasant and explained everything. When I explained what I wanted, he led me to the plan that I'm on now. Overall, I loved everything on it. I’ve already told friends that if they need the insurance, based on my experience and what I read on the computer, you couldn’t ask for anything more.
Hi Carrie! We're happy to hear that you had such a positive experience with Endurance! It's great to know that our user-friendly website made the sign-up process simple and accessible for you. We're glad the coverage met your needs without any misleading inconveniences. Also, we are thrilled that our representative was able to assist you effectively, and it's amazing to hear you've recommended us to your friends and family. Thank you for sharing your experience and for choosing Endurance.
- The Endurance Team
Reviewed Feb. 12, 2025
My First couple of payments and Endurance have been great starting with sales, I couldn't resist after fully understanding what I was getting into was a good deal and then calling and the Nice Lady helped and guided me through every inch of my policy and detailed every little pin point of who and what my policy stand for. I love you GUYS... GREATLY APPRECIATE YOUR TIME AND HELP.
Hi Charles! Thank you for sharing your experiences and your enthusiasm! We’re happy to hear how positive your interactions have been and how supportive our team member has been in explaining your contract details. We appreciate your trust in us and are thrilled that you're enjoying the benefits of your coverage. Remember, we’re always here if you have any questions.
- The Endurance Team
Reviewed Feb. 12, 2025
My life took a terrible turn and I was unable to keep my coverage. Gladiz was gentle and compassionate. I am so grateful to her and I will 100% return as a customer again soon. Her patience and empathy will always be remembered.
Hi Celestial! We're truly grateful for your kind words and the generous recognition of Gladiz's efforts. Her compassion and attention make a difference, and it's heartening to know she left such a positive impact on your experience. As you plan to return to us soon, we are on hand to provide the service and support you need when you're ready to reunite with us. Thank you for entrusting your vision of renewed collaboration on your road ahead with us—your continued relationship means the world.
-The Endurance Team
Reviewed Feb. 12, 2025
I bought a car and the warranty from the place that I bought it from was too high. I've used other warranty companies before, but never talked to Endurance. I liked the guy that I spoke to. I thought he explained things better, answered all the questions that we had, and was easy to work with. They got me listed on the platinum policy. We got everything covered except the gas I need to drive it. It was good.
Hi Robert! Thank you for sharing your experience with us! We're happy to hear that our representative made the enrollment process for the Platinum policy clear and satisfying for you. It’s great to know you found our pricing competitive and our customer service met your expectations. Should you have further questions or comments, particularly when it comes time to make a claim, please don’t hesitate to reach out to our team. We're always here to help. Thank you for choosing Endurance.
-The Endurance Team
Reviewed Feb. 12, 2025
The representative was very nice, very friendly, and understanding, so the signup process is very easy.
Hi Sharry! Thank you for sharing your thoughtful review! We're thrilled to know that you found the sign-up process easy and enjoyed connecting with our customer service team. We’re glad we could adjust your plan to one that fits your budget. We appreciate your candid feedback regarding the marketing emails and are pleased to know you find peace of mind with our coverage. We're committed to ensuring your experience remains positive and beneficial — if or when you have any trouble concerning your car or concerns over paperwork, our team is always here to support you. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 12, 2025
My brother has Endurance and when I talked to my sister-in-law later, they also have it on the truck, but they can’t afford to have it on both vehicles. I called them and the rep I spoke to was nice. I have a 2014 Kia Sorento and I was afraid something major would happen.
In the TV commercial that I saw, it said that if you sign up, you will get $300 off. Because I was a first-time person signing up and because a family member had it, I got discounts. I asked my sister-in-law after that if I did the right thing and she said yes. They have it on their granddaughter’s car too, and if anything happens to it, Endurance will pay.
I have the card which says agreement purchase on January 16, 2025 and agreement purchase price $5,327.27. That’s a lot and it bothered me. But then when I talked to my sister-in-law, it gives the year of the car, the make and the model, and the vehicle ID. It says coverage term month 48 and validation period 30 days.
The way she described it to me, it’s either 30 days or 1,000 miles. Because when the rep talked to me about it, I didn’t know if I can get 1,000 miles on that. I don’t drive that much. But the way she explained it to me, February 16th would be 30 days that I start coverage.
Hi Carolyn! Thank you for sharing your positive experience with Endurance! We're happy to hear that signing up was straightforward and you're feeling confident about your coverage, especially with insights from your family. It's great to know our representatives could provide discounts that met your needs. If you have any more questions about when your coverage begins or any other concerns, please feel free to reach out to us. Our team is here to assist you.
- The Endurance Team
Reviewed Feb. 12, 2025
I called Endurance and left a message, but nobody called me back. Another company called me, and I signed up with them because they had good reviews. Then the Endurance guy called and told me that with the other company, I couldn’t take my vehicle to Subaru, but with Endurance, I could. He explained more benefits, so I canceled the other company and signed up with Endurance.
While reading the contract, I saw there was a 25‑day waiting period, which he told me about. What he didn’t tell me was that I also had to drive 1,000 miles before the policy kicked in. My wife and I are retired and don’t drive much, just a few miles here and there. At that rate, it could take a year to reach 1,000 miles, which means I wouldn’t be covered during that time. I called yesterday and talked to someone about it.
He was real nice, but I was pretty upset because he didn’t disclose that to me. I’m still reading the policy because I’m still within the 30-day cancellation period. I thought I was going with a good company. I asked if a manager or supervisor could call me, and the woman flat out told me, “No.” She said there were no supervisors.
Endurance costs a little more than the other company, but it seemed like I was getting more, and I could take it anywhere. So, I thought the price was fair. The only problem so far is that 1,000-mile requirement.
Hi Michael. Thank you for sharing your detailed experience with us. We're glad to hear that you are impressed with the benefits Endurance offers, including service at any dealer for your Subaru, but we understand the confusion regarding the mileage requirement was frustrating. Transparency about coverage terms is important to us, and we sincerely apologize if this aspect was not clearly communicated.
Your encounter with customer service is concerning, and we've taken note of your difficulties in reaching a supervisor. Please know that our aim is always to provide accessible and supportive service.
We value your decision to reach out and explore different plans suited to the coverage and usage requirements of your unique situation. You deserve to have any concerns promptly addressed, so please feel free to contact us directly at feedback@endurancedirect.com if there's anything further we can do to turn your experience around.
Thank you for choosing Endurance, and we remain committed to ensuring your time with us meets your expectations.
- The Endurance Team
Reviewed Feb. 11, 2025
Our car came without a warranty, so the salesman recommended we purchase a warranty outside of the business. And he recommended Endurance. It was included in our financing. We added that on to the package when we purchased the car.
The rep basically showed me the paperwork that explained what Endurance t covered and said that, most times, I can choose whom I want to take it to unless Endurance recommends someone else and that it would be covered for X number of miles, X number of years. I haven't had to use it, though.
Reviewed Feb. 11, 2025
I had Endurance before, and they were pretty good with our claim on our 2014 Dodge. We did have to fight with them a little. We were stranded on the coast, about three hours from home, and had to stay in a hotel. For the most part, though, they were good, so we decided to go with them again.
The representative answered all my questions, and she gave us a multi‑car discount. I think we got about $500 off. Overall, it was a pretty good experience.
HI Raymond! Thank you for sharing your positive experience with us! We're thrilled to hear that our services have promptly supported you in critical situations, such as being stranded, and appreciated that our customer service team provided a helpful and cost-saving experience through the multi-car discount. We value your continued trust in our coverage. If you should ever need additional assistance or have further feedback, please don't hesitate to reach out. We're here to assist in any way we can as your needs evolve.
-The Endurance Team
Reviewed Feb. 11, 2025
My vehicle is getting older and I'm sure it's gonna have problems, costing possibly more than I can afford. Right now, I don't I don't have much in the way of savings. Getting the coverage was done it mostly online, through email.
Endurance seems to be competitive in what they cover and their prices. Customer service was good too. I have not received a digital or a hard copy of my policy, though, and I got the policy some time ago.
Hi Debra! Thank you for sharing your feedback with us! We're glad to hear that you found the sign-up process clear and that our customer service met your expectations. It's great to know you're satisfied with the coverage and pricing options you selected. Regarding your contract, please don't hesitate to reach out to our team at feedback@endurancedirect.com if you need assistance in obtaining the digital copy or have any questions. We can certainly help with your request for a hard copy as well. We appreciate your trust in us and look forward to providing you with reliable service throughout your coverage period.
– The Endurance Team
Reviewed Feb. 11, 2025
I bought a car in August. Before I took the car the check light was on, we did a check and the o2 sensor wanted to change, I did an oil change in October, but I didn’t drive the car until that time. After the oil change, I changed the o2 sensor and the check light came off. In November I put an extended warranty on the car from Endurance, mind you the car was fine, no issue with it. Then in late December the check light came back up and the Engine started vibrating and knocking so I took the car to my Mechanic on January 3rd. He tried to make a claim with endurance, but they told him he can't do the claim. It has to go to a Hyundai dealer, so I got one of those trucks to take it to Empire Hyundai of New Rochelle. The car is still there now.
Now When Hyundai tried to make the claim, they said an Adjuster need to come out and inspect the car in order for them to approve the claim, the adjuster (Joe) took weeks to do the inspection and then after he denied the claim saying that the car has problems before I did the policy, so they won’t cover the repairs. Hyundai said they spoke to an agent and they told her I’m not supposed to be held accountable because I just bought the car. I had no idea anything else was wrong with it other than the o2 sensor needs changing as the computer didn’t tell me anything else.
When I call the claims department I spoke to numerous amount of agents and they were so disrespectful and they hang up on me many times. I asked for a manager, and they never gave me one. They just keep telling me the same thing over and over, I remember a woman started shouting at me on the call then when I ask for the manager she came back and told me the same information. One agent to me only the adjuster can overwrite the decision.
I paid my insurance on the 12th of every month but yet I’m not getting any service. This is unfair to me that they collect my money every month but yet I can't get any service from them. They are a bunch of liars and scammers. I will cancel my service with them because I’m not paying for a service, I am not receiving so all the money I paid for that car has gone down the drain. Now I must find money from somewhere to pay Hyundai to fit back up the Engine and take the car from there, money that I do not have at all. I am a single mother trying to take care of my child. I don't even know where to go from here because it's depressing, I bought the car with the last money I saved so I can take my daughter to school, and this is the injustice I got for it. I wish I could give a 0.
I'm sorry to hear about the difficulties you've been facing with your vehicle and your claims experience. We take these matters seriously and strive to provide honest and transparent services to our customers. Your account of being given unclear information and facing challenging customer interactions is concerning. Please reach out to our team directly via feedback@endurancedirect.com; we'll strive to rectify the situation and ensure your case receives thorough consideration. Maintaining transparent and reliable coverage for all our clients is paramount, and such experiences are not in line with our standards. Thank you for allowing us the opportunity to make things right.
-The Endurance Team
Reviewed Feb. 11, 2025
I thought it might be helpful to have extended warranty in case problems occur in my vehicle. I researched two or three companies online and decided to go with Endurance after I found them to be reliable. The rep that signed me up was professional. The company seems to be reliable and trustworthy.
Cody, thank you for choosing Endurance and for recommending us in your review We're thrilled to hear about your positive sign-up experience with our team. If you have any questions about your new plan, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 11, 2025
This company had been the complete worse to work with. Customer service is awful! Their reps like to talk over you and talk while you are talking. They find every way to NOT fix your vehicle. It's basically a scam. Call your local dealership for car warranty advice. They are honest about the experiences they have with warranty companies! And this one will not be a good referral.
Hi Ana. Thank you for reaching out with your experience. We’re truly sorry to hear about the frustration you've faced with our customer service and your difficulties with your vehicle claim. Our priority is to provide honest and helpful support, and it is clear we fell short in your case.
Your feedback is invaluable in alerting us to areas needing improvement, especially around effective communication and resolution capabilities. We would appreciate more details regarding your experience to ensure we take tangible steps towards resolving your concerns.
Could you please contact us directly at feedback@endurancedirect.com? We’d like to work with you to address any lingering issues and seek potential solutions that could bring you a settled peace of mind.
Thank you for making us aware, and we look forward to the critical work of better aligning our service delivery with customer needs and expectations.
-The Endurance Team
Reviewed Feb. 11, 2025
I was just looking for a better price. I had a program through CarShield, and it was 149.99 a month forever. So, I was looking for something a little cheaper that I could pay up, and it would extend a while longer. Overall, I had a very positive experience signing up with Endurance.
Thank you so much for rating your sign-up experience with Endurance so highly, Randolf. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Feb. 11, 2025
The Endurance signup process was easy. The representative that I spoke with listened and gave me more than what I asked for. I only needed to get add-on coverage and they were able to give it to me. I would tell people that Endurance is place to go.
Jethro, thank you for recommending us to your friends and family! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 11, 2025
I saw Endurance on TV and decided to look into them because I was not happy with the warranty program I already had. I thought that old policy was a flimflam. I looked at one other company, but Endurance's policy covered more. The other company was cheaper, but they didn't cover anything but major parts, which almost never tear up. Endurance covers more than just the engine block, they cover parts of the motor, the alternator, and just parts of the car the other company did not. It’s a little more expensive, but you pay for what you get.
The signup was very good and the representative was very knowledgeable. I asked him several questions about different parts of the motor, specifically about parts that tore up on my friends' trucks. Since I have several friends that have the same kind of truck I have, I asked him about those just in case mine tears up. He told me that Endurance covered the parts that I thought my truck might tear up.
It only took about ten minutes for me to be approved. He went through my VIN number and the program activated right then. I even got my contract the next day. Fixing a car is expensive, so it's really important to have an extended warranty.
Roger, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark during your sign-up experience! We look forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed Feb. 11, 2025
My grandma gave me Endurance’s number. Signing up was easy. I thought it was going to cost more, but it didn’t. I already received my contract, and I downloaded the app, which is pretty simple to use. But I haven’t been with Endurance for 30 days yet.
Hi, Damien. We're so glad you chose to join Endurance after your grandma's recommendation. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Feb. 11, 2025
I wasn’t looking for an auto warranty. Endurance sent me an email and I gave it a shot. I called, and the representative offered me the product. I thought it was good. The signup process was pretty easy. The representative explained everything and answered all my questions. I think the price is pretty affordable.
Hi, Victor. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We appreciate you recommending us in your review and to your friends. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Feb. 11, 2025
Endurance was my extended warranty. When I bought my truck, I purchased an extended warranty through Endurance in addition to the regular warranty. I considered buying a new pickup but decided not to because I like my vehicle and I’m satisfied with it.
I called Endurance and it was great. The representative did a good job and was knowledgeable. My wife and I both had questions, and he answered all of them. I currently have full coverage with Endurance.
We had a claim quite a while back, and it was easy. I took the truck to the dealer, they checked with the warranty company, and everything was approved and fixed.
Thank you so much for sharing your experience, Douglas! It’s great to hear that you have found peace of mind with Endurance and that our representative provided such great support. We’re also glad the claims process was smooth and hassle-free for you—that’s exactly what we aim for!
Your recommendation means a lot, and we truly appreciate your trust in us. If you ever need anything, we’re always here to help. Safe travels to you and your wife!
- Endurance
Reviewed Feb. 11, 2025
I needed and autowarranty for a newer vehicle and since my mom has used Endurance before, I chose to go with them. Their rep was amazing. She’s the only one I wanted to talk to. She wasn't pushy or trying to really sell me anything. She explained everything very well. She even had a discussion with my parents and she was really good. Endurance is easy to deal with.
We're happy to hear that our team provided you with excellent service, Samantha. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 11, 2025
Buying a used car from a not very reputable dealership made me look into acquiring an auto warranty. Also, I've been burned on other vehicles that I should've had an auto warranty and didn't have one. I Googled auto warranties, and Endurance was the number one warranty company on the internet. Then, the representative who helped me obtain my warranty was thorough. They were slightly pushy, but they still helped me. I felt comfortable the whole time.
Hi, Dominick. Thank you for recommending us in your review! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Feb. 11, 2025
The signup process with Endurance went fine. We just called the guy and we put the warranty on two vehicles. I got the full coverage since I wanted to make everything was covered and it was great. The process took only 15 minutes. We're still in a waiting period before we can use the warranty. I would tell others it has been very good and I highly recommend Endurance. The only issue I have is they put us with two different billing companies. The bill for my wife's warranty is under Line 5, but I do not know which company has the bill for my warranty.
Thanks for sharing your experience, Richard, and welcome to the Endurance family! We’re glad the sign-up process was smooth and that you feel confident in your coverage. We appreciate your feedback on billing and understand how that could be confusing—our team is happy to help if you need any clarification.
If you ever have questions, we’re here for you. Thanks for recommending Endurance!
- Endurance
Reviewed Feb. 11, 2025
It was very easy. We got a letter from Endurance, and I decided to call. I was transferred to a couple of different people, but once I got ahold of someone, he was able to help me. The coverage we had before was through the dealer, so there was a question about whether it was transferable.
The representative helped me through all of that and gave me a quote over the phone. After some discussion, we went ahead and accepted it. He got me signed up quickly and easily. It was the right coverage for our car at this stage of its life and mileage.
Hi, Joe. Thank you so much for this 5-star review. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We appreciate your honest feedback and are happy to hear you’d recommend Endurance. If you ever need anything, we’re here to help!
- Endurance
Reviewed Feb. 11, 2025
The customer service person at Endurance did a great job explaining things. I did ask a couple of questions that he did not touch on in his presentation that the seller should be telling even without the customer asking. But other than that, he answered all my questions and there were no issues there. The signup was fast and easy. There were no hiccups or complaints at all.
Scott, we’re so happy to hear you had a great sign-up experience with our customer service team and that you recommend Endurance! If you have any other questions about your new plan, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 11, 2025
I was spending too much money on my car so I decided to get an auto warranty. When I spoke with Endurance reps, everyone seemed knowledgeable. However everybody was more worried about trying to get the contract signed and the price. I wanted to make the decisions but they wanted to get the sale. When you go with Endurance, be prepared to watch out for price gouging.
Hi, Shawn. We’re glad to hear our representative was knowledgeable, but are sorry to hear you felt pressured during the process. We always strive for transparency and want every customer to feel confident in their coverage. If you have any concerns about pricing or your plan, our team would be happy to review them with you.
Additionally, If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Feb. 11, 2025
Endurance was rated number one, so I decided to get it. The salesperson was extremely pleasant. He was a very personable, knowledgeable person and it was just a pleasant experience. I would tell pepple to check out Endurance.
Donna, Thank you for sharing your experience! We’re thrilled to hear that our representative provided helpful and thorough support, making the process smooth and informative. We appreciate your trust in Endurance and your thoughtful feedback on pricing. If you ever have any questions or need assistance, we’re here to help. Welcome to the Endurance family!
- Endurance
- Endurance
Reviewed Feb. 11, 2025
I’ve only been with Endurance Warranty for almost a month now. The other warranty I had wasn’t as good as I thought it was. The salesperson was knowledgeable and allowed me to get into my budget to obtain Endurance. Getting in touch with them was pretty simple. They worked with me.
Hi Anthony! We're happy to hear about your enjoyable experience signing up with Endurance. Thank you for trusting us with your auto protection needs. We are thrilled our knowledgeable staff was able to assist you in finding a plan that suits your budget. Should you or anyone you know have questions or require further assistance, we’re here to help anytime. Thank you again for choosing Endurance, and we look forward to providing you with exceptional service.
- The Endurance Team
Reviewed Feb. 11, 2025
Signing up with Endurance was good. The guy was knowledgeable and he explained everything really well. Every question I asked, he answered quickly and professionally and I was really satisfied with what he told me. I appreciated it. I've already told others that Endurance is highly rated with BBB and the cost was not bad either. I told Endurance I was in a real bad financial strait and he let me have it for $114 for the regular deal for the major parts like the transmission and motor. I'm really satisfied with it.
Hi Gary! Thank you for your positive feedback! We're thrilled to hear how satisfied you are with your sign-up experience and your interactions with our team. It's great that our representative was able to provide you with clarity and precision during your inquiry. We're also glad we could assist in finding a plan that suits your financial needs and help you feel confident in choosing Endurance. Your recommendation means a lot to us, and we're grateful for your support. Should you have any more questions or need anything further, please feel free to get in touch. Thanks for choosing Endurance!
- The Endurance Team
Reviewed Feb. 11, 2025
I've talked to different people from Endurance when I first took out insurance on an older truck. They even suggested to place a warranty on my car later. They also kept my records, so when I called back, they knew exactly what I wanted. They were always courteous and knowledgeable about their product and I found their price good as well. I was able to get the mechanical bumper-to-bumper coverage, but I didn't really care about the rental car and the towing because I've got that on my regular insurance.
Hi William! Thank you for sharing your positive experience with Endurance! We’re thrilled to hear that our customer service team was courteous and knowledgeable, ensuring smooth interactions each time you called. It’s great to know that you found exactly the coverage you were looking for. We value your trust and are committed to providing efficient service. If you have any more questions or need further assistance, we're here to help!
- The Endurance Team
Reviewed Feb. 11, 2025
Endurance is good. Getting set up with them again was very easy. The customer service experience was excellent. I was able to get full coverage for $150 a month, but the price did go up compared to before.
Hi Lori! Thank you for taking the time to share your positive experience with us! We’re happy to hear that re-establishing your coverage was straightforward and that you found our customer service team to be excellent throughout the process. While making separate payments can be an adjustment, we're glad to know you still find the peace of mind our coverage provides satisfactory. Please remember, we’re always here to help; if you ever have questions or need assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Feb. 11, 2025
My vehicle was reaching mileage where it would be out of warranty, so I purchased the extended warranty with full coverage from Endurance. Signing up was very simple and easy. The representative was very clear about what would and wouldn’t be covered and did it in a very professional and easy to understand manner. If somebody is looking for an extended warranty, Endurance is certainly worth looking into.
Hi Franklin! Thank you for your 5-star review! We’re thrilled to hear that you found the purchasing process with your representative clear and straightforward. We always strive to provide accommodating options concerning coverage and payment plans. Although you haven’t yet needed to file a claim, we hope you have peace of mind knowing that you’re covered. Should any questions arise in the future, our team is always here to help.
- The Endurance Team
Reviewed Feb. 11, 2025
I have a 2014 Buick, and the coverage ran out on warranty work. I picked out Endurance because they gave me a smaller payment and a little bit more time to pay and the mileage they would give me over a 60-month period was better. Endurance is good to deal with and their people are friendly. But I was a little bit disappointed with the last one when I called. I got a brochure in the mail that said something about a better deal.
For some reason, I’m at four years remaining with 15,000 miles a year. 15,000 miles is a little short for me. I’d feel much better if it was 20,000. They just said they couldn’t give it to me. But dealing with them, their service, paying the bills, or doing whatever, they’ve always done what they needed to do. I don’t have anything against them except for my issue with the mileage.
I bought this thing that said I had 60 months or 75,000 miles. It’s a lot easier to keep track of 60 months than this mileage. If I really run 20,000 miles, at the end of four years, it would be 80,000 miles. I’m not even getting four years instead of five like it indicates. If a friend asked me about them, I’d tell them to watch this and to make sure that the mileage and months are what they need. I got other places that are giving me 60 months and 100,000 miles. I’m watching this like a hawk. I have it written down on paper that when I have a certain mileage here, I’m done for it and I got to do something different. Next time, I’ll look a lot harder at the other places and see if they're doing the same thing.
Hi Thomas! Thank you for taking the time to share your experience with Endurance. We're happy to hear that you appreciated our flexible payment plans and the helpful service provided by our representatives. Your observation about the mileage coverage is important, and we understand it plays a crucial role in meeting your driving needs. Should you need further support or if you're interested in exploring plans that better align with your driving habits, please don’t hesitate to reach out. It means a lot to us that you've recommended us to your friends and family. We're committed to providing a seamless experience and helping tailor our services to fit your requirements wherever possible.
Thank you for your feedback and for choosing Endurance.
-The Endurance Team
Reviewed Feb. 11, 2025
My car is now paid off, and I thought I might need an extended warranty. A friend of mine recommended Endurance. I was looking at CarShield initially and he told me, “Please no. Don’t do that.” I then looked up Endurance and read about them and went with them. The rep I spoke to was very helpful and informative, made me feel comfortable, and answered all my questions. I had a very positive experience on the sign-up.
Hi Yvette! We're thrilled to hear about your positive experience with Endurance! Thank you for taking the time to recognize the helpfulness and knowledge of our representative. It's fantastic to know that the process was clear and straightforward for you, and that you're pleased with our customer service and pricing. We strive to make every interaction as seamless as possible and appreciate your willingness to recommend us to others. If you ever need further assistance or have questions, please feel free to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 11, 2025
I have Endurance on my other car, so I went with them again for my other car. It was very easy signing up. The young lady I talked to the first time was very knowledgeable. I had a positive experience, and I would recommend them.
Hi William! Thank you for sharing your glowing feedback. We're happy to hear that you found the sign-up process smooth and our representative both knowledgeable and helpful. It's great to hear that you're satisfied with your experience so far, and we hope we continue to meet your needs. Please feel free to reach out if you have any questions in the future. Your recommendation means a lot to us!
- The Endurance Team
Reviewed Feb. 11, 2025
Endurance sent me something in the mail, I called them to see what it was about, and they explained everything to me. It was something that I needed on my car in the first place and they covered everything that I needed to be covered. They're pretty good.
Hi Michael! Thank you for sharing your positive experience with us! We're happy that the coverage options and the sign-up process met your expectations. It's rewarding to hear you'd recommend Endurance to others. We're committed to providing the best possible service to all our customers.
- The Endurance Team
Reviewed Feb. 11, 2025
I've been with Endurance for five years. My previous experience with them was very positive, which was why I renewed the policy with them. Right now, I'm going through a dilemma with them and I don't understand exactly why. I've given them all the documents that they have asked for and they still haven't approved my claim.I also didn't like the customer service. I've been thrown around to representative after representative and they don't seem to know what the last one told me and I was getting perturbed.
Hi Carol. Thank you for sharing your experience with us. We’re pleased to hear about your previous positive interactions with Endurance. However, it's concerning to know about the difficulties you're currently facing with your claim. I apologize for any inconvenience caused and for the lack of communication you've experienced, which doesn't align with our service standards. We’d like to help resolve the issue swiftly. Please reach out to our team directly via feedback@endurancedirect.com so we can provide further assistance in rectifying this situation. Your satisfaction is important to us, and we hope to enhance your experience going forward.
-The Endurance Team
Reviewed Feb. 11, 2025
The experience with the Endurance representative was easy. They seemed knowledgeable about their product and they set my mind at ease as to what to expect if I ever have to use the coverage. With their help, I was able to get the full coverage I wanted.
Hi Brian! Thank you for sharing your positive review with us! We're thrilled to hear that you had a smooth experience signing up with Endurance and that our teams provided you with peace of mind and knowledgeable support. If you have any equally smooth real-life scenarios that require coverage, please know we're here to help!
- The Endurance Team
Reviewed Feb. 11, 2025
My experience signing up with Endurance was all right. The representative was friendly, and she explained it to the best of her knowledge, and I understood it. So, she explained it well enough that I became interested in it. And they offered some of the better things than the other companies that I checked did.
And so, I signed up because the warranty I had on the vehicle when I bought it had run out, and I needed a warranty to cover it after that. And they take effect on the 26th of this month, and I’m approved until I stop paying for it.
HI Betty! Thank you for sharing your experience, and for awarding us a 5-star rating! We're thrilled to hear that our team provided you with clear and friendly assistance. Comparing your options is important, and we're glad you found Endurance to offer the best fit for your needs. We appreciate your willingness to recommend us to others. If you have any questions as you start using your coverage, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 11, 2025
It’s a pleasure to do business with Endurance. Great service. I highly recommend to everyone. Plans well worthy for my money and help me save a lot more than I expected… Your company come through and help me financially.. And I’m new to this services. I am satisfied for my contract… Thank for my plan that I have that I can afford…
Hi Iosefa! Thank you for your positive review! We are thrilled to hear that our service has exceeded your expectations and that you find our plans affordable and fitting to your needs. Your recommendation means a lot to us, especially as a new customer. We're glad we had the opportunity to help you financially and look forward to serving you in the future.
- The Endurance Team
Reviewed Feb. 11, 2025
My first year of coverage by ENDURANCE is ending this month, so I called to renew my contract. I talked to Megan, and she was very helpful. The process took only about 10 minutes, and I was all set. Megan was very pleasant to deal with, knowledgeable, courteous and professional. GOOD JOB!
Hi Joe! Thank you for renewing your contract with us and for sharing your positive experience. We’re thrilled to hear that Megan made the process quick and enjoyable. We aim to deliver excellent customer service, and your feedback certainly motivates us to maintain our standards. We're here if you need anything else in the future.
- The Endurance Team
Reviewed Feb. 10, 2025
Endurance warranty is available for all those whose tired of other warranties that will give you a difficulties in service. Overall it's an good service that I will recommend to the people that wants affordable warranty.
Hi Anthony! Thank you for sharing your positive feedback with us. We're happy to learn that you found our coverage service satisfactory and affordable enough to recommend to others. We strive to provide excellent service, and your endorsement significantly bolsters our efforts.
If you ever have any additional feedback or suggestions, please feel free to reach out. We appreciate having you as part of the Endurance family and look forward to continuing to meet your vehicle protection needs.
-The Endurance Team
Reviewed Feb. 10, 2025
She was excellent and very professional. I would refer your company to my family and friends. It was very nice to speak with her. You should have her answer all of your call because people would be very happy dealing with her.
Hi Chauncey! Thank you for your glowing review and kind words! We are thrilled to hear that you had such a positive interaction and would recommend us to your family and friends. It’s great to know that our representative made such a great impression, contributing to your experience with us.
Thank you for choosing us, and we look forward to assisting you in the future!
- The Endurance Team
Reviewed Feb. 10, 2025
I’ve been with Endurance before and I knew that this was the best company for me and yes I would definitely recommend endurance to any and everyone. My customer service representative was very friendly, helpful and informative about my insurance and explained everything to me about my insurance. So highly recommend this company to others.
Hi Michael! Thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that our customer service representative provided friendly, helpful, and informative assistance. Your high recommendation means a lot to us, and we're grateful to have your trust. If there's anything more we can do for you, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 9, 2025
I haven’t used Endurance yet, but I was impressed with the product and the people that I spoke to on the phone. They were very personable and answered my questions fully. I like that when I ask questions, I can understand in layman’s terms. And the representative did a great job with that.
And so, I looked into an extended warranty because I had a loan on a RAM truck, and I kind of paid it off. And I was almost to the end of the line on the mileage on the warranty. And I heard other people who used Endurance. So, I just called and talked with the gentleman, and it seemed like the right thing to do, and the prices were right for the full coverage that I wanted.
Hi John! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our representative personable and informative, making your journey with us a positive one right from the start. It's great to know that our pricing stood out as being reasonable among other options, which left a strong impression even before needing to use your coverage. If you have any questions or require further assistance, please don't hesitate to reach out. Here's to continued peace of mind while you enjoy the open road with our protection.
- The Endurance Team
Reviewed Feb. 9, 2025
My original warranty was expiring and I needed to get someone else. I talked to my dealer, and they said Endurance Warranty was reputable, so that's why I signed up. I was going to email them because I'm gonna add my wife's car on there as well.
I initially talked to one person, but when I called for her, she was off that day, so they transferred me to another guy. He was very professional and did a good job. He explained things and gave me my options. His quote was higher than the girl’s, but I just chalked it up to time passing. The initial quote was a few hundred dollars cheaper.
To be honest, he didn't do anything special, but I needed that for my car, so I was gonna purchase it no matter what. I haven't seen the contract yet, but there are a few things they could have covered more. We’ll see. I have the option to cancel, so I can do that if I'm not happy with them.
Hi Donald! We greatly appreciate your detailed review and for choosing Endurance based on recommendation and trust. It's good to know that you had a professional experience with our salesperson who thoroughly explained your coverage options. Please reach out to our team directly via feedback@endurancedirect.com and we will ensure you contract is on its way to you immediately if it has not already arrived.
Just so you know, if you ever have any questions or concerns, please don't hesitate to reach out. Also, our team remains ready to assist you in adding additional coverage, including providing options for your wife's car.
We hope to provide you with a satisfying ownership experience and look forward to serving your auto protection needs. If you have further questions or need assistance, please feel free to contact us.
- The Endurance Team
Reviewed Feb. 9, 2025
My truck is a 2017 that doesn’t have a warranty, so I’m getting to the place where I might need some repairs. I was interested in Endurance Warranty because they cover everything, and the one I had only covered powertrain. I needed everything covered. The sign-up experience was excellent. The representative was very polite and able to tell me what I needed to know. I would tell friends or family members to sign up with Endurance if they needed the insurance.
Hi Richard! Thank you for your insightful feedback! We're thrilled to hear that our comprehensive coverage and the smooth sign-up process with Endurance stood out to you. Our team works hard to ensure our customers receive attentive and informative service, and it’s fantastic to see that reflected in your experience.
If there are any benefits you’re unsure about, please feel free to reach out, and we’ll be happy to go over them. We greatly appreciate your recommendation to your friends and family and look forward to continuing to support you and your 2017 truck’s needs.
- The Endurance Team
Reviewed Feb. 9, 2025
Working with Endurance representative was a straightforward process. I asked what everything entailed and he gave me the price, told me what was covered, what my requirements were, what information I needed to send over, and I got a contract after that all via email. This company was a saving grace with a low overhead deductible. I was able do the monthly premium with a small deductible. It was no big deal. I haven't had to do anything more than just initially set it up, but I've told a people already that I have it. My daughter is actually looking into it after she picks up her car at the end of the month.
Hi Marques! We appreciate you taking the time to share your experiences with us. It's great to hear that you found the process straightforward and that our customer service team provided excellent support during your extended warranty purchase. The precision and clarity offered during this experience reflect our commitment to ensuring user-friendly interactions. While you’ve not yet needed to make a claim, we're determined to provide the same smooth experience across any further interactions. Thank you for choosing Endurance; it's an honor to help safeguard your vehicle. If you need assistance in the future, please don't hesitate to reach out. We value your trust and look forward to providing continued peace of mind.
-The Endurance Team
Reviewed Feb. 9, 2025
When I called to talk to someone about getting information about your plans, I was lucky to get Matt. He did a great job explaining the different plans and made me feel comfortable to sign up for the best plan you had. Now time will tell, if I like having to get an ok to get the repair approved when my repair place says it is needed.
Hi Ray! Thank you for taking the time to share your experience! We're thrilled to hear that Matt provided such an excellent service and helped you understand our plans. Rest assured, we're committed to making your coverage process smooth and assuring. If you have any questions or need assistance with the repair approval process, our team is here to help. Enjoy the peace of mind—we're dedicated to serving you.
- The Endurance Team
Reviewed Feb. 9, 2025
Horrible plan and they don’t stand behind their product. Do not buy this worthless plan. Paid over $2,000 in premiums thinking I was fully covered with the superior coverage plan. Cooling hose blew on me, not covered. Air conditioner compressor literally the whole front end blew apart, not covered. Both turbos went out, not covered. They said I had to go up to the next level to get those items covered even though in my contract on the superior plan it says they will cover. Horrible, horrible, waste of money and the ladies on the phone were of no help. Run away and do not buy this worthless piece of crap coverage!
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustrations you've faced with your plan and claim coverage discrepancies. It's deeply concerning to hear you're experiencing these issues, especially those covered under your superior coverage plan per contract.
Our aim is to support our customers properly, and unsatisfactory service from representatives does not align with that objective. We truly value this feedback as it assists us in improvements. Could you please get in touch with us directly at feedback@endurancedirect.com so we can address specific concerns and explore potential resolutions for your situation? Your satisfaction is important, and we are here to help.
Thank you again for being outspoken about your issue. We are eager to work towards a more positive experience going forward.
– The Endurance Team
Reviewed Feb. 9, 2025
I have recommended Endurance to friends. People who have older cars would want some kind of coverage, and they should try Endurance. There are a lot of things that they cover depending on the plan you have, and it saves you money in the end.
Through homework looking at four or five companies, I saw Endurance had the best types of warranties for the amount of money, and so that's why I decided to go with it.
The person I spoke with walked me through everything. We spent some time on the phone discussing it, and he was professional. He personalized as much as possible so I could get the best deal and understand what I was buying.
It was activated as soon as I paid, and I've had the service for four or five months now. Roadside assistance comes with it. Everything else, I have to pay for, but I don’t need the car rental assistance.
Hi, Armando. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and that our representative walked you through your coverage options.
- Endurance
Reviewed Feb. 9, 2025
This is the first car I ever bought and my dealership warranty expired, so I've never bought one of these before. It's not too expensive. It seems like I’m getting what I’m paying for.
I paid for whichever type I went for after they explained it. They told me how much each one costs, which ones are covered and which aren't, so I went with what I thought best suited me.
The rep explained things very thoroughly. He was very friendly, knowledgeable and personable. He is a great asset to the company. That kind of thing could be a headache for someone like me, but he made it a smooth, good transaction. I would give him a perfect 20.
Hi, Alicia. Thank you for giving your sign-up experience a perfect score! We're happy that your father recommended Endurance and are thrilled that our team provided you with excellent service. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 9, 2025
The guy I talked to from Endurance was very relatable. He was professional and funny. He made it easy for me to talk to him, and he answered my questions. And as a woman, he did not treat me like a second-class citizen, as it does happen sometimes. And I was a credit and collections manager for 40 years, and if I was gonna hire somebody, he’d be on top of the list. I was very impressed with him.
My daughter was with one company, and they saved her some money, but it wasn’t a $100 deductible. So, I looked them up and did my research, and I thought Endurance's price was fair, and I went with them.
Hi, Carol. Thank you for recommending us to your friends and family! We’re glad our team provided you with a positive sign-up experience and showed you the respect you deserve! We will share this with our customer experience team to let them know to keep up the amazing work.
- Endurance
Reviewed Feb. 9, 2025
The Endurance extended warranty was for my son’s car. The sales rep was very good. I liked the prices and that they had different levels of coverage to choose from. Many moons ago, I took an extended warranty for a 1975 Dodge Tradesman. I'm a mechanical engineer so I do all my work myself. But being 72 now, I take the car in to get the oil changed instead of doing it on the driveway. We haven't had any mechanical or electrical problems with the vehicle, but as of right now, the purchase was easy.
Hi Greg! Thank you for choosing Endurance for your vehicle coverage needs. We're happy to hear that the favorable pricing and range of options withstood your initial evaluation and that your sign-up experience was smooth. Taking these positive steps is certainly promising for comprehensive coverage. We understand the importance of having reliability, especially after a past experience that was less ideal, and we're committed to providing trust in our services as we go along. If any question arises or if you seek further clarity as you begin to utilize the coverage, please don’t hesitate to reach out. We look forward to further serving you and your son's vehicle in the journey ahead.
- The Endurance Team
Reviewed Feb. 9, 2025
Customer service was good, and the plan options were reasonable. Endurance is definitely worth it, and I already recommended it to a few people.
Annmarie, thank you for recommending us! We're thrilled to hear about your positive experience with our team and look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Feb. 9, 2025
The factory warranty on my vehicle had run out and somebody at the Mercedes dealership told me about Endurance. I had planned to extend the warranty with Mercedes. When I purchased the vehicle, I had the five years, 50,000 miles and they were supposed to tell me when the factory warranty was about to run out so I could extend the warranty with Mercedes. Maybe they sent me an email and I didn't see it. When I called back to find out, the warranty was up in February. The sales agent was fantastic. In that industry, there’s a lot that we consumers don't understand, what is paid for, what is not covered, what's covered, how much is covered and he walked me through all that and it was straightforward. I got the premium plan.
Hi Michael! Thank you for sharing your positive experience with us! We're happy to hear that you found the process of securing your coverage with Endurance straightforward and comprehensive. It's great to know that our sales agent made a lasting impression by thoroughly explaining your plan options. While transitioning from your manufacturer's warranty brings about challenges, we’re happy that you feel confident choosing Endurance as your coverage provider. Your positive feedback is greatly appreciated, and we aim to continue exceeding your expectations. Please feel free to reach out if you need assistance or additional information. We're here to make your experience excellent. Welcome to the Endurance Family!
- The Endurance Team
Reviewed Feb. 9, 2025
I’ve seen a commercial on TV and did some research about Endurance. I decided to go with them because they are a pretty good company. My car is old, and I know unexpected repairs can pop up. I need to stay ahead of the game in case something does come up. Also, they made the most sense because the other companies wanted to charge me so much and didn’t offer as much as Endurance offered.
The customer service was nice, informative, knowledgeable, and answered all my questions. They explained everything that the warranty covered. The program activates within 30 days. They definitely knew what they were talking about. It was a pretty good experience. I would definitely tell a friend to get it, and I actually told my oldest daughter she needs to get it.
Hi Keshia! We appreciate your positive feedback and are thrilled to hear about your positive experience with Endurance. We're happy that the sign-up process was smooth and the service insightful. Your recommendation means a lot to us, and we look forward to continuing to support you and your vehicle needs.
If there's anything else you need, please just let us know. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 9, 2025
I had an auto warranty on the previous car and I ended up not liking the warranty because if anything went wrong with my car, it was hard trying to get them to come out to see what was going on with it. A lot of things that they didn't cover and I was coming out of pocket still. They told me to just pay the $100 deductible, but then I turned around and got to pay extra labor costs and stuff like that. So, I ended up canceling that and getting refunded the rest of the money for my warranty, and I went searching for another company.
When I was talking to the representative from Endurance, I liked a lot of the feedback I was getting and the things that they offer so I went with them over other companies. The sign-up experience was clear and straightforward, and the lady I spoke to really broke everything down for me. Also, the price was good. I am actually referring somebody to Endurance.
Hi Marcus! We sincerely appreciate you sharing your positive experience! It's fantastic to hear that you found our representatives clear, helpful, and our pricing reasonable. Your satisfaction and recommendations mean a lot to us. If you have any queries or need support in the future, please don’t hesitate to contact us. Thank you for choosing Endurance.
- The Endurance Team
Reviewed Feb. 9, 2025
I've already had Endurance and it was gonna run out and I didn't want it to run out so I am renewing my policy. Their customer service has been fine. I've only had a couple of small claims. I just know that the day my plan expires is the day my car's gonna break down. Having it is good.
Hi William! Thank you for sharing your experience with Endurance and awarding us a 5-star review! We’re happy to hear that you've been satisfied with both the coverage and the customer service. It's fantastic to know your claims have been handled smoothly and that we've earned your continued trust. Please don't hesitate to reach out if there's ever anything more we can assist you with.
- The Endurance Team
Reviewed Feb. 9, 2025
I purchased the warranty at Endurance for a Buick. The process was great. I didn’t have any problems. They explained everything really well and helped me with the discounts they could offer. I was happy with it.
The cost is a bit high, but she gave me the best deal she could compared to a lot of the others. I still think it's high for the mileage I have on the automobile, no issues or anything, but there’s not much I can do about it.
Hi Rosetta! Thank you for sharing your experience with us. We're thrilled to hear that our team provided clear guidance and the best available discounts during your purchase process. We also understand your consideration regarding the cost, and we are glad you found our offer to be competitive. Thank you for choosing Endurance, and please don't hesitate to reach out if you have any further questions or need assistance in the future.
- The Endurance Team
Reviewed Feb. 9, 2025
I recently purchased an auto warranty through Endurance because they had better ratings other than companies I considered. The process with the sales agent seemed fine, I received the copy of my contract and paperworks and everything was understandable.
Hi Jane! Thank you for sharing your great experience signing up with us! We're happy to hear that you had a smooth process and everything was well explained. If you have any questions or if there's anything more we can do for you, please feel free to reach out at any time. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 9, 2025
I found Endurance on the internet and considered two companies before choosing them because it has higher ratings. The representative was good and knowledgeable. The program starts a month after purchase and lasts four years.
Getting extended coverage was important because it’s getting older, and something might break down. At first, I was having problems and was about to cancel, but they had a special for people like me, and it was $99 a month.
Reviewed Feb. 9, 2025
The representative, Tina, did a good job and made everything easy. She was real polite and very explaining as she went over the policy and everything. The only thing was she asked for the correct mileage, I thought I wrote down the right number, but it was maybe 30 miles off. It should have been less than what it was, but that’s okay and no big deal. I also told her that I don’t have a printer, and the closest place I can even get to one is 40 miles away. I asked her to mail me the booklet, the instructions, and my card number stuff, and she said she'll mail it all to me.
I'd definitely recommend Endurance. They've been great. I have a 2017 Dodge 1500 Sport, four-wheel drive, and since the other warranty on my car expired, I just wanted to extend it. I went by the reviews and ended up getting the best policy they had.
Hi Benny! Thank you for sharing your positive experience with us! We're happy to hear that signing up for your comprehensive Endurance protection plan was straightforward and that Tina was able to assist you effectively. We appreciate your patience with the document delays, and are glad to see that everything was rectified smoothly. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help at any time!
- The Endurance Team
Reviewed Feb. 9, 2025
I have family members who use Endurance, and they speak very highly about them. The sign-up process was very pleasant and smooth, and the representative was very confident and competent.
But there was some confusion. They told me my coverage starts on February 21st because I transferred from CarShield, which was terrible. They made me feel comfortable transferring to Endurance. I got on the phone with a supervisor saying I couldn’t use my car yet since coverage hadn’t started, which I understood. But now they’re saying I won’t be able to use it at all.
I understand that since I transferred, I have to wait 30 days and 1,000 miles. I purchased it on January 21st, so coverage starts February 21st, which isn’t a problem. But I mentioned I might have an issue, I got my car towed, and I need to confirm if it’s covered. They said that since the issue is considered preexisting, I won’t be able to use coverage even after February 21st. I called now to confirm exactly what’s wrong with the car before deciding, because I wouldn’t have left my old insurance otherwise. They gave me paperwork but that part was not specified.
Hi Javon! Thank you for sharing your experience with Endurance. We’re glad that your sign-up process was pleasant, and our team demonstrated the knowledgeable customer service we strive to deliver. We sincerely apologize for the confusion regarding the start date of your coverage and the inconvenience it caused, especially when pivotal repairs were needed. Kindly understand that our intention is to ensure our valuable customers have a complete grasp of the coverage terms they choose. We are committed to improving communication moving forward.
Your recommendation to ask more questions is greatly appreciated. Should there be anything further we can assist with or if you'd like to revisit your plan for better clarity, please don't hesitate to reach out. Thank you for your insight; it’s crucial in improving the service experience.
-The Endurance Team
Reviewed Feb. 9, 2025
I decided to check out Endurance after a conversation I had at my car dealership. I originally was going to go with CarShield, but when I mentioned it to the young man there, he said he didn't think I would want to go with them because people have a problem getting them to pay. I'd heard some things about them not liking to pay also, so when Endurance came up next, I decided to check them out.
I talked to a young man with Endurance on the phone, and he was very professional and nice. He went through the whole steps with me as to what was covered and took the time to explain what’s what. I was very pleased with what he was explaining to me about my warranty.
The price was also really good. He explained what my monthly payment would be, it's $108 a month, which I thought was reasonable, and I was satisfied. Overall, I would be very pleased to recommend Endurance.
Hi Denise! Thank you for sharing your positive experience! We're thrilled to hear that Chris provided excellent customer service during your sign-up process and that you felt confident choosing Endurance for your vehicle's protection. It’s great to know that you found the explanations clear and made an informed decision regarding your coverage at a reasonable cost. We appreciate your recommendation and are here for any future questions you may have. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 9, 2025
I purchased Endurance for a new vehicle, but I've had them since 2020. Endurance do good work, whenever I call them, they answer right away and are very friendly. They have great price as well.
The representative was very helpful. He explained everything to me, what was going on and what kind of service I’m gonna have with the Secure Policy. He didn’t leave any blanks. My current policy expires in March, but I’ve already renewed it and made a payment because he explained everything so well.
I've used the warranty services before, and the claim experience was good. They were able to get things covered in a decent time and even pay their part of the claim before I had to pick up the car.
Hi Ivan! Thank you for choosing Endurance and for your valuable feedback! It's great to hear about your positive experiences with both our protection services and customer service team. We're glad to know that our team could assist you with your coverage renewal and provide a thorough explanation of the Secure Plan. Your satisfaction with the claims process and customer service responsiveness means a lot to us. We truly appreciate your kind words and support, and we're here to assist you whenever needed.
- The Endurance Team
Reviewed Feb. 9, 2025
I was given coverage options and my customer service rep was so kind and helpful. I had several questions concerning what I would happen if I purchase another vehicle and if my coverage is transferrable. The agent made it very clear that I need to reach out to Endurance before any services are provided and also before I purchase another vehicle.
Hi Deborah! Thank you for sharing your experience with us! We're thrilled to hear that our customer service representative delivered exceptional support and clarity about our coverage options. It's great to know that you received help regarding transferring your coverage and managing changes when purchasing a new vehicle. If you ever have more questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 9, 2025
They were very easy and straightforward I felt about my coverage. Explained the coverage very well. Just waiting to receive my policy so I read it and go over it. I was pleased with the phone conversation. Very easy to speak with and no beating around about my quote with numbers.
Hi Dan! We’re happy to hear that you had such a straightforward and pleasant experience with our team, and it’s positive to know that everything was clear and well-explained. We understand the importance of receiving your contract. If you have not received it yet, please contact our team directly at feedback@endurancedirect.com and will ensure it reaches you in the format that works best for you. Thank you for entrusting Endurance to protect your vehicle!
-The Endurance Team
Reviewed Feb. 8, 2025
I just purchased the Endurance warranty two weeks ago. Their customer service was very good. The lady I talked to was knowledgeable and helped me out quite a bit. The warranty had a good price and it seemed like a good plan to me. It's better than other plans that I looked at and I'm glad I got it.
Hi Harry! Thank you for taking the time to share your experience. We’re thrilled to hear that you had a positive experience with our customer service team while signing up for your plan. It's great to know that you found the pricing competitive and the package well-suited to your needs. If you have any questions or need assistance in the future, please feel free to reach out to us. We look forward to serving you and supporting your coverage needs.
- The Endurance Team
Reviewed Feb. 8, 2025
I had received a couple of notices from Toyota saying that my warranty had expired and that I needed some other protection, and I picked Endurance. My vehicle is a ‘21 and it's barely got over 20,000 miles on it, so it's not driven a whole lot, but because it's a hybrid, I thought I needed to get it. The gentleman I spoke to was very nice. He answered everything that I asked him, and I felt comfortable when I got off the phone. I felt good about what I had done.
Hi Lojuana! Thank you so much for taking the time to share your positive signing-up experience with us at Endurance. We're happy to hear that our representatives made the process straightforward for you and that you're pleased with the coverage provided, especially for your unique hybrid vehicle needs. It's important to us that our customers feel informed and secure with their decisions, and your feedback helps us confirm that our services align with those priorities. Should you ever have any more questions or wish to explore more specifics about your plan in the future, please don't hesitate to reach out. Welcome to the Endurance family; we’re here whenever you need!
- The Endurance Team
Reviewed Feb. 8, 2025
Our warranty was close to running out, so we just wanted to be safe and not feel like we had to worry if something happened to the car. Getting an actual person with Endurance was very easy. Every question I had was answered clearly. It didn't feel like I had to ask anything twice. The biggest thing for me was that you get good service, and that you can take it wherever you want to get it serviced. I also like the fact that after you’re done paying in 30 months, you're covered up to your maximum mileage. I've been well pleased.
Hi Greg! Thank you for sharing your positive experience with us! We're glad to hear that our process for changing your email was smooth and that our representatives were able to efficiently address your questions, particularly about servicing your vehicle. We appreciate your recommendation and look forward to providing continued support whenever you need us.
- The Endurance Team
Reviewed Feb. 8, 2025
I needed complete coverage on my car because it has so much electronics and stuff on it, so I decided to sign up with Endurance. I asked questions and they answered them. They sent me paperwork and I filled it out. Working with Endurance was fairly easy. It was commendable and quick. If anyone has a car like mine, it’s a good coverage program.
Hi Jonni! Thank you so much for your 5-star review! We are thrilled to hear that the sign-up process with Endurance exceeded your expectations and that you found our comprehensive coverage suited your needs, especially for your car's electronics. We appreciate your recommendation to your friends and your kind words about our efficiency. At Endurance, delivering quick and thorough service is our top priority. We're so glad to have made an impact, and we're always here to support you.
- The Endurance Team
Reviewed Feb. 8, 2025
I did a Google search and read reviews, and Endurance came up as an industry leader. It’s been a great experience. Victor was very informative and professional.
I currently have an extended warranty with EasyCare and have had a good experience with them, but Endurance was rated higher. My EasyCare policy is almost up, and I won’t be renewing it. I haven’t used my Endurance policy yet because I haven’t put 1,000 miles on my vehicle, but I’m looking forward to using it when the time comes.
For me, having an extended warranty just makes sense. Repair costs haven’t gone down, they’ve gone up. With a $100 deductible and coverage that’s pretty much bumper‑to‑bumper for a vehicle of this age, I was more than happy to take out the policy.
Hi Jim! Thank you for sharing your positive experience with Endurance! We're happy to hear that Victor was both informative and professional in setting up your service. Your anticipation of utilizing the coverage speaks volumes about its appealing value, especially with a reasonable deductible for comprehensive protection on your vehicle. It's rewarding to know that our track record outshined other options for you. Should you have any questions as you transition your coverage, please feel free to reach out. We're thrilled to accompany you on this journey ahead!
- The Endurance Team
Reviewed Feb. 8, 2025
My car is getting older and it's out of warranty and I just chose Endurance. I filled out the information online, they called me, we had an easy and friendly conversation and I got the bumper-to-bumper coverage.
Hi Julie! Thank you for choosing Endurance and sharing your positive experience! We're thrilled to hear that our customer service team provided a friendly and easy signup process. Enjoy the peace of mind that comes with your bumper-to-bumper coverage. If you have any questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 8, 2025
I got Endurance Warranty after I paid $3,300 for an engine repair. I have two new vehicles, a Buick and a Chevy. The Chevy, a 2015 Yukon, is mainly for work and for our dogs, a big Great Dane and two coon dogs, so it’s not used much. I took it out and the engine light came on.
The representative was very good and down to earth. Honestly, I didn’t even price anyone else because of him. I liked how he handled things. We were watching Fox News, and the advertising came on, it offered a $300 discount and an upgrade on one package.
They also explained the requirements and the waiting period. I guess some people might get the extended service when their vehicle is already having issues. This way, it protects them and it protects us.
Hi Neal! Thank you for sharing your experience with us. We're happy to hear that your interaction with our representative was so positive and that you were pleased with the $300 discount, as highlighted in your media inquiry. It's great that you felt reassured enough to recommend us to your daughter—you've made a great choice in providing extra coverage for protection against unforeseen repair costs. Should you have any more feedback or need further assistance, please feel free to reach out! Welcome to the Endurance family!
-The Endurance Team
Reviewed Feb. 8, 2025
I’ve had Endurance before, but I had an automobile accident in the first car that I had Endurance with. And I filed a claim once with it, and I had no problem. They paid for everything. The only thing I had paid was the $100 deductible. So, they were just simply awesome when I used them for the first time.
Then I got another car that was paid for as well, and I’ve had Endurance for quite a while with it, but I stopped it because I thought there was no sense in having it. Then my husband got angry and fussed at me because I canceled it, and he told me to call and get it back because that’s something good to have on a car, whether you paid for it or not. So, I called back and got it again. And they were prorating my payments, and they told me that I would be getting a check within four to six weeks.
Hi Joyce! Thank you for sharing your fantastic experience! We're happy to hear that the positive aspects of Endurance, like our claims process, met your expectations after reinstating your service. It's always encouraging to know our support was comprehensive and simple, especially when settling a claim. We sincerely appreciate your endorsement and the insight you've provided for others considering our services. We're thrilled that you're with us and are here whenever you need us!
- The Endurance Team
Reviewed Feb. 8, 2025
My car is older and I wanted full coverage, so I got set up with Endurance. The sign-up process was good, and the guy I worked with gave me a deal, and I feel like I got the coverage I was looking for.
Hi Nathan! Thank you for choosing Endurance and for taking the time to share your positive experience! We’re thrilled to hear that our representative provided excellent service and a smooth sign-up process. It’s great to know you found our coverage suitable for your needs and that confidence has led you to recommend us to your family. We’re dedicated to providing dependable service, so please feel free to reach out if you need any assistance in the future. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 8, 2025
I signed up with Endurance after I found them online and on TV. I had other warranty providers, but I decided to switch and try Endurance. The process went well, and it was good. I'm satisfied so far and I haven't had any problems.
Hi Carlos! Thank you for sharing your positive sign-up experience with Endurance. We're thrilled to hear everything went smoothly and exceeded your expectations. Your recommendation means a lot to us, and we look forward to continuing to meet your needs. If you have any questions or need assistance in the future, we're always here to help.
- The Endurance Team
Reviewed Feb. 8, 2025
I have had a bad experience with Endurance..December 17th 2024 my Engine Light came on, I went to my Service Dept at the Dealership where I purchased my car. They informed me we need to keep your car for further check. Now I am out of transportation. I rented a car, they said maybe 4 days. Called, informed me Engine problem. OK contact my WARRANTY COMPANY. Next WARRANTY Co wanted last 3 Oil Changes NOT Satisfied, so sent 2 more NOW no communication, Next it's Christmas and New years STILL nothing. Next it SNOW and then the Inspector working on case sick, finally Requesting Engine taken apart for Checking further.
Now it's February I am still Renting a car out of pocket waiting on decision. Finally Inspector said YES Engine need Replaced. Now the Claim Adjuster said we'll only $1,500 to fix Timing Component not Engine but problem will not be fixed. Car only have 75,00 miles. Paid 150.00 a month for 5 years for WHAT, OH and now can finally get a Rental for 5 days. Now it's just about the 17th of February. Not HAPPY with the situation AT All. Also When you call can only talk to Customer Service Rep and they are reading to you what is on computer. IF YOU ASK TO TALK TO UPPER MANAGEMENT, INSPECTOR, ETC THE ANSWER IS NO. Be careful of WARRANTY COMPANY PURCHASE.
Hi Debra. We sincerely apologize for the continued issues you’ve encountered with your vehicle’s repairs and the lack of resolution from our team. This experience does not align with the high standards of service we aim to provide. It is clear our communication needs improvement to ensure transparency and efficiency at every step for our customers.
We would like to discuss your situation in further detail, review all pertinent information related to your claims, and outline a plan to move forward effectively. Please reach out directly to our team via feedback@endurancedirect.com so we can prioritize making things right. Our team is eager to assist you and address your concerns holistically to improve your experience with us.
Thank you for bringing this to our attention. We highly value your feedback and are committed to providing the support you deserve.
Sincerely,The Endurance Team
Reviewed Feb. 8, 2025
I went with Ednurance based on my father’s recommendation. And the representative that I talked to during the sign-up process was friendly and knowledgeable. He told me that I qualified for a service I didn’t know I qualified for based on the information I gave him about my car. And I was told that the coverage would start after 30 days and 1,000 miles. So, I got really good customer service signing up.
Hi Pamela! We are thrilled to hear about your positive experience with our team at Endurance! It's great to know that you found the sign-up process smooth and the additional services pleasantly surprising. We are grateful for your 5-star rating and appreciate your trust in us based on your father’s recommendation. Thank you for choosing Endurance; we're here to assist you anytime!
- The Endurance Team
Reviewed Feb. 8, 2025
I heard about Endurance on TV. The customer service when I purchased was fine, and the plan options are better than other companies.
Hi Pat! Thank you for choosing Endurance and sharing your positive experience! We’re thrilled you found our plan options appealing and that our customer service met your expectations. We're here to support your needs as your vehicle ages with our coverage. Please feel free to reach out with any questions. Enjoy peace of mind on the road!
- The Endurance Team
Reviewed Feb. 8, 2025
I tried five other warranty places, tried to get something to cover my car. Finally, I got ahold of Endurance. They're a little bit more expensive. I could have got it cheaper from different places. but I just went ahead and signed up with them because I got real aggravated with the other places. They were too pushy.
I'm a widow. And if something were to happen to my car, I couldn't afford a new car. Maybe nothing will happen to my car. I just thought with the coverage, at least I'll have peace of mind. The price is a little high, about 153.90 a month. But as long as I can buy my dog some dog food, that's all I care about.
Hi Nancy! Thank you for sharing your experience with Endurance. We're happy to hear that the ease and flexibility offered by our representative played a crucial role in your decision. It's heartening to know you've had exceptional customer service and that your peace of mind has been enhanced with the extended coverage—it's something we really value. We're glad you're satisfied with the website's ease of use as well and truly appreciate your recommendations to friends. If there’s anything else we can assist you with or if you have any friends who might need further coverage questions answered, we’re here to help. Just let us know how we can assist!
- The Endurance Team
Reviewed Feb. 8, 2025
Called to find out repair process and to get paperwork. Received both within minutes. Outstanding customer service. He was on point with contract and details for getting service. Associate cared about my call and was never rushed or quick to get off the line. Expected run around based on TV ads by competition but he was very professional. Glad I chose Endurance over other Auto warranty providers.
Hi Jesus! Thank you so much for taking the time to share your fantastic experience! We are thrilled to hear that our team provided you with such prompt and efficient service with accuracy and professionalism. It’s gratifying to know we met your expectations and that our associate added a personal touch to your call, setting us apart from the competition. We're so glad you chose Endurance, and we’re here to ensure your ongoing satisfaction. If you ever have more questions or need assistance, we're always happy to help. Welcome aboard!
- The Endurance Team
Reviewed Feb. 7, 2025
Not as seamless as advertised. They used a second party to collect the premiums and required double premiums initially. A bit of a surprise. I did have to use them for a broken rear spring. I used the dealers shop and they had a very difficult time getting trough to Endurance. An initial plus with Endurance was the fact that they dealt directly with the business doing the repair. With my repair, I was on the phone repeatedly with the insurance company and the shop to get Endurance to finally pay for the repair. Because it took so long, I had to initially pay for the repair. The process from July to October for them to reimburse me. Not a company I will deal with again.
Thank you for sharing your detailed feedback regarding your experience with us. It's concerning to hear about the complications you faced with the claim process and reimbursement. We strive to provide straightforward service, and I'm sorry for the unpleasant situation you encountered.
We genuinely value each of our customers’ experiences and are committed to resolving concerns efficiently. Please reach out to our support team directly at feedback@endurancedirect.com so we can work together on finding a suitable resolution. Your understanding is greatly appreciated as we aim to address this matter to your satisfaction.
Thank you for bringing your case to our attention, and we hope to regain your trust.
-The Endurance Team
Reviewed Feb. 7, 2025
I am a business owner and hate writing bad reviews of companies because I understand how it can hurt a business. But this has to be said. My experience with Endurance Auto Warranty has been nothing but a huge scam. I have spent $4,000 on this "extended warranty" and in the time I have had it they have only covered maybe $250 of oil changes. I have had to replace two different exhaust manifolds and they have denial my claims both times. The reason, "they don't cover warps" which, from my mechanic, is the biggest reason manifold have issues. Endurance Auto Warranty has written their contracts in such a way that in the fine print anything and everything can be denied whenever they want. As a consumer I would not recommend Endurance Auto Warranty to anybody.
Hi Jared. We sincerely apologize for your experience with Endurance. Understanding how much you've invested and the frustration regarding coverage on your exhaust manifolds is important, and we regret not meeting your expectations. Our aim is to provide the services detailed in our contracts, and we are determined to address your concerns thoroughly.
We would like to discuss your case directly, clarify interventions for claims denials, and potentially rectify this situation where possible. It is our commitment to engage sincerely with our customers to ensure clear communication and fairness. Please contact us directly at feedback@endurancedirect.com so we can assist you swiftly and effectively.
Thank you for being upfront, and we appreciate the opportunity to look further into this situation.
– The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
