Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,958,666 reviews on ConsumerAffairs are verified.
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- 4,958,666 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 22, 2025
I was surprised I was not fed information or a sales pitch to get my warranty. I was actually advised to get a different lower coverage rather than the high end expensive ones. It is a very smooth process and Endurance does truly look out for your best interest with the best plan and pricing. I am recommending them to all my family and friends.
Hi Christopher! Thank you so much for your glowing recommendation! We're thrilled to hear that you had a smooth experience and felt that Endurance put your best interests first. We truly appreciate the recognition and your support in recommending us to your family and friends. If there's anything else we can do for you, please let us know!
- The Endurance Team
Reviewed Jan. 21, 2025
The backup camera on my 2015 Chrysler 300s started malfunctioning and there was no issues replacing by Endurance. The Chrysler repair shop inputted the claim with no issues. Also, I had a missing key replaced through the Elite Service. Since I had good service I decided to have Endurance cover my 2017 Chrysler Pacifica.
Hi Donald! Thank you for sharing your experience with us. We are happy to hear that the process for replacing the backup camera on your Chrysler 300s and your interaction with the Chrysler repair shop went smoothly without any issues. It's great to know that using the Elite Service was effective in replacing your missing key, and we're thrilled that your positive experience has led you to choose Endurance for your 2017 Chrysler Pacifica. We look forward to continually providing you with excellent service for all your coverage needs. If there are any further concerns or questions you have, please don't hesitate to reach out.
-The Endurance Team
Reviewed Jan. 21, 2025
Biggest scam in the industry. Bought a warranty, and after 2 mo, my trans started to slip. Sent it to a reliable trans repair business who accepted Endurance. They told me upfront, don’t be surprised if they deny your claim, they have underwriters whose only job is denying claims, 2 days later, shop called me and said they denied it, needed another 500 mi or some nonsense. All the contract said was you could not file a claim for 1 mo waiting period, and then these people had the gall to try and collect more monthly payments.
Hi Greg! We're truly sorry to hear about the issue you've encountered with your claim, and the distressing situation it caused. Underwriting policies are meant to protect our customers and ensure that coverage is applied correctly. We're deeply sorry this process fell short for you. We wish to resolve your concern and ensure your case receives our attention promptly. Please send your details to feedback@endurancedirect.com so we may discuss this matter further and try to find the best resolution for you. Thank you for sharing your experience with us.
-The Endurance Team
Reviewed Jan. 21, 2025
Thanks, Guy
Hi Guy! Thank you for your positive feedback about working with Troy. We're thrilled to hear he was able to assist you effectively, and that his expertise played a pivotal role in your decision to choose Endurance. Your referral is truly valued. If you or your friend have any further questions, we're here to help anytime.
- The Endurance Team
Reviewed Jan. 19, 2025
Excellent customer service. You just call in, get your contract, make your payments, find your car's dealership, order what you need and you're done. You're not paying anything but contract. It is an excellent service customer service. Treat you terrific like you're a human being.
Hi Christina! Thank you for leaving us such a positive and detailed review! We are thrilled to hear that you found our customer service excellent and hassle-free. At Endurance, we strive to treat each customer well and ensure they receive efficient, friendly service. Your kind words confirm that our efforts do make a difference. We genuinely appreciate your positive feedback and are always here to assist you in any way. Should you need anything or want to share further insights into your experience, please feel free to reach out. We're always eager to improve and grow with your guidance.
-The Endurance Team
Reviewed Jan. 19, 2025
I will. I was with them for six months my car need repair. I took it to Chevy dealership. The inspector from there and came inspect the car. They didn’t fix my car. It stayed there for two months. Question me same stupid questions about mileage and in the end, they didn’t fix it so I wasted all my money on renting cars paying for my pocket. They lied to me and never give me my money back, I cancel. They told me within four weeks. You should receive your money back but I called back. They told me that they can’t give me money back so this is the biggest company. I’m going after you guys. Anyway I hired two lawyers whether they pay for all the rental cars or my money back. Such a loser company. People take my advices. Don’t sign up with them with other companies.
Hi Dany. We're truly sorry to learn about your experience. It's concerning to hear about the significant delays and issues with the car repairs, as well as the challenges faced while seeking a refund. We understand how frustrating it must have been, and it certainly doesn't align with the service quality we strive to provide. We deeply appreciate you bringing this matter to our attention, and our team is fully committed to addressing and resolving such situations with transparency and urgent attention. Please, reach out to us for further assistance at feedback@endurancedirect.com—our team is eager to assist and rectify your concerns. Thank you for your patience and input; it means a lot to us.
-The Endurance Team
Reviewed Jan. 19, 2025
The only reason that I chose Endurance. Was because of my wife’s co-worker who has Endurance already 😁. I investigated the other auto protection companies. Endurance was the best company hands down 😁. It was very easy to submit my request for complete auto coverage with Endurance automobile coverage for my 2021 AVOLON HYBRID LIMITED.
Hi Louis! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that a friend's recommendation led you to us and that our coverage met your expectations effortlessly. It's great to know the process of obtaining coverage for your 2021 Avalon Hybrid Limited was smooth and stress-free. We aim to make our services accessible and reassuring for all our customers. Please feel free to reach out if you ever have questions or need further assistance. Welcome to the Endurance family, where your satisfaction and peace of mind are our top priorities!
- The Endurance Team
Reviewed Jan. 18, 2025
I have zero complaints about the representative or the company as a whole. I am, however, waiting for a way to sign my contract NOT electronically. I thought I was getting a hard copy to sign and return. Also, method of payment is still not settled to my satisfaction. Once these issues are address, all will be well. I look forward to working with you.
Hi Bobbi! Thank you for your feedback and the positive note about our representative. We genuinely appreciate your commitment to moving forward with our service. Regarding the signing process, we apologize for any confusion and are more than willing to accommodate your preference for a hard copy contract. Additionally, let's ensure the payment method aligns with your expectations as quickly as possible. Please reach out to our team directly via feedback@endurancedirect.com allowing us the opportunity to address these matters timely so that we can provide you with a seamless experience. Looking forward to having everything settled to your satisfaction soon.
-The Endurance Team
Reviewed Jan. 18, 2025
2007 Prius Purchased Endurance Plan; Not ONE Repair was paid for BY Them; “Denied because of Vehicle Modifications;” Upgraded Wheels (Mags) that Endurance was WELL AWARE OF MODIFICATIONS prior to plan purchase was Recommended by A Manager. Highly recommended you purchase from anybody else & never purchase from Endurance. You will be paying for repairs yourself; any modification, no matter how small.
Hi Bill. Thank you for providing your feedback regarding our extended protection plans. We’re sorry to hear about the situation you’ve encountered with your 2007 Prius and any misunderstanding regarding modifications prior to enrolling with us. It is concerning that coverage wasn’t extended as expected.
We recognize the impact this has had, and we are committed to examining your situation further. Could you please reach out to us directly via feedback@endurancedirect.com with more details? We are dedicated to working closely with you on this matter to strive for a favorable resolution.
Our aim is to restore the trust you've had too. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Jan. 17, 2025
I put a claim in on Friday January 10th at my certified Chevy dealership and it’s now the 17th and I’m still getting the runaround between the adjuster and inspector. I called this past Monday only for the warranty company to tell me they needed my last two maintenance records which stalled the process. Now I was told today possibly Monday before my claim is even approved. I don’t recommend you waste your money or time unless you have an additional car because you won’t see your car back for the minimum of a week.
Hi Hannibal. Thank you for sharing your experience with us. We understand how frustrating delays can be, and we're truly sorry for the inconvenience you're facing with your claim process. Ensuring a smooth and timely claims experience is important, and we apologize for any miscommunication or misunderstanding regarding the maintenance records requirement. We appreciate your patience and want to support you as best as we can during this issue. Please reach out to us directly via feedback@endurancedirect.com at your earliest convenience. Your feedback is invaluable, guiding us in improving our service delivery for every customer. Again, we appreciate your understanding as we work to address this concern promptly. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Jan. 17, 2025
I've been an Endurance customer for 4 years and I've NEVER filed a claim till now. I went to a Toyota dealership, the only one within 2 hours of my home. They determined that my carrier bearing and U joint need to be replaced, this was on Wednesday. As of today (Friday), Endurance approved my claim; HOWEVER, they will only pay $560 of the $1100 repair, for the following reasons: (1) the repair should only take 3 hours and (2) they don't believe in paying for OEM parts that are used by the dealership. They also refuse to provide a rental, even though my truck will remain in the shop for another 5 days.
At this point, I and the dealership have spent several hours on the phone with their EXTREMELY RUDE customer service representatives. I'm extremely frustrated by the lack of understanding and respect that they have for me as a customer, especially after being with them for 4 years and paying $6600 in monthly dues to ensure that I have coverage when something like this happens. Needless to say, DO NOT sign up for their services, PERIOD.
Hi Megan. Thank you for your candid feedback. We sincerely apologize for the experience you've described. It is genuinely concerning to hear about the discrepancies in coverage and the challenges you encountered while resolving your claim. We believe customer satisfaction and transparency are essential, especially for long-time clients like yourself. Please know that your frustration with our customer service and limitations in parts payment have been heard and do not align with our values.
To address this matter comprehensively and find an amicable solution, I encourage you to reach out to us directly at feedback@endurancedirect.com with the details of your situation. Our aim will be to investigate this matter further and assist you with your remaining concerns in the most effective way possible.
Your trust is important to us, and offering a resolution that provides assurance in your coverage is key. Thank you for voicing out your concerns; they push us toward improved diligence in our services.
Sincerely,The Endurance Team
Reviewed Jan. 17, 2025
I had two policy, cancel my policy after in month. Waited for 4 to 6 weeks for my refund, I called To check on the progress of my refund. They told me that only one policy was processed for a refund and that I have to wait another 4 to 6 weeks for a refund on the other. Not happy with this company.
Hi Shannon. I'm sorry to hear about the difficulties you've faced with receiving your refund. It's understandable that prolonged wait times and issues with processing your refund have led to dissatisfaction. I apologize for any inconvenience this situation has caused. We'd like to sort this out for you promptly. Please reach out to our team directly via feedback@endurancedirect.com so that we can address the refund for your second policy and make sure everything is handled appropriately going forward. Thank you for bringing this to our attention; your patience and understanding are greatly appreciated as we work to resolve this matter.
-The Endurance Team
Reviewed Jan. 17, 2025
I will not renew with this company. They will find a way to not honor their contract. This is the second time in a few years that I have needed to use them. I have the secure plus coverage and they refuse to pay for lower control arms and on my other vehicle I have to pay for my air intake box out pocket. They have just been a payment I've had to make in addition to my vehicle maintenance. They cost more than they help. You've been warned.
Hi Brett! Thank you for sharing your concerns with us. We sincerely apologize for the difficulties you've faced with the contract coverage, especially with the payment and service requirements you expected from our Secure Plus plan. It's important to us that our customers receive transparent information about claims and coverage options.
Please allow us the opportunity to address this discrepancy directly by contacting us at feedback@endurancedirect.com. Our goal is to ensure clear communication and explore how we may rectify your experience. Your feedback is invaluable as it guides service enhancements to better meet the expectations and needs of valued customers like yourself future.
We appreciate your feedback and hope to provide you with resolution and assurance in order to regain your trust.
Thank you,The Endurance Team
Reviewed Jan. 17, 2025
I spoke with Kim ** yesterday and she gave outstanding customer service! She helped me with an issue regarding my keyfob as well as my policy! Endurance is lucky to have an employee like Kim!! Again, thank you Kim for your help!!!
Hi Antonio! Thank you so much for sharing your positive experience! We're thrilled to hear Kim provided you with exceptional customer service and assisted you effectively. We're indeed fortunate to have her as part of our team. If you need any further assistance, please feel free to reach out.
- The Endurance Team
Reviewed Jan. 17, 2025
Stay away - just a SCAM (0 stars if possible). I bought my warranty with them when my car had 116k miles. After 4 months water pump broke -$4200 for repairs. They denied my claim because no coolant flush after 100k miles. My car was serviced at the dealer and they didn't mention anything about. They will do anything to deny your claim - bad people.
Hi George. Thank you for taking the time to share your experience. We are genuinely sorry to hear about the distressing situation with your water pump and its associated claim denial. It's understandably frustrating when expectations for coverage aren't met, after all you've invested in for peace of mind. We apologize for any communication lapses regarding maintenance requirements which may have contributed to your claim being declined.
We are committed to clarifying your coverage essentials and promptly investigating this matter further. Please reach out to us directly via feedback@endurancedirect.com to review the specific details of this issue and explore potential ways to resolve any discrepancies.
Thank you for your patience and the chance to regain your trust!
- The Endurance Team
Reviewed Jan. 17, 2025
Their ads say "all major parts covered". My oil pump was going bad, that's a major part, claim denied. Timing chain tensioner, major part, denied, I don't recommend this outfit. The money you pay to hear denied is wasted. Go to ox car.
Hi Mitchell. Thank you for reaching out and sharing your concerns with us. We deeply regret any frustration and disappointment you experienced due to the denied claims on your oil pump and timing chain tensioner. It is essential for our customers to have clarity on what is covered within their protection plans.
We value your feedback and are eager to understand more about your situation. Please reach out to us directly via feedback@endurancedirect.com so we can further investigate and provide clearer communication regarding your claims. It's important to us to rebuild your trust and ensure greater satisfaction moving forward.
Thank you for the opportunity to assist. We aim to provide the best possible service to our customers.
-The Endurance Team
Reviewed Jan. 16, 2025
I had to cancel my Endurance, not because of anything that they did, I sold the truck. Endurance was exceptional from start to finish. All of the call center people were awesome and very helpful. I would recommend them In a heartbeat.
Hi Rachel! We're thrilled to hear that your entire experience with Endurance, from sign-up to cancellation, was exceptional. While it's great that things worked out smoothly, both with our friendly customer service team and your transition following the sale of your truck, we're grateful for your recommendation. If we can assist further in the future, we'd love the opportunity. Thank you for choosing and speaking so positively about our service - we are here for you if you decide to protect your next vehicle!
-The Endurance Team
Reviewed Jan. 16, 2025
I bought this warranty because my Ford dealer said it was the only one they would accept. So, I waited for it to go into effect. I had a light come on the dash of the car, and I took it into Ford. They checked it out and said it was an exhaust valve connected to the Turbo charger. Well, it would cost $3100 to get it fixed, so they checked with Endurance, and they said they would not cover that. It is part of the Turbocharger and to fix it they have to put on a new Turbocharger which is on their warranty. Just another way of getting out of paying to fix my car. I canceled it right away!
Hi Gene. We appreciate your feedback and apologize for the inconvenience you've experienced. It's quite concerning to hear about your difficulty with coverage on such an essential repair, especially after selecting us based on the dealership's recommendation. Our aim is for every clear fault in process like this one to catalyze immediate clarity and improvements. Please allow us to truly earn the opportunity for reconciliation; kindly reach out to our team at feedback@endurancedirect.com so that we may review your claim details thoroughly and address your concerns effectively.
Thank you,The Endurance Team
Reviewed Jan. 16, 2025
Endurance is one of the best encounters I've had shopping for this type of coverage. Very transparent customer service. I no longer need to continue their service, (new car) but will come back if ever need this service again.
Hi Art! Thank you so much for your kind words about your experience with Endurance! We are thrilled to hear that you found our customer service to be transparent and reliable. While we're sad to see you go, we truly appreciate your time with us and look forward to welcoming you back should you decide to take coverage again in the future. Safe travels with your new car!
- The Endurance Team
Reviewed Jan. 15, 2025
I would say it is a great company and my policy was short lived. I was reared ended and the car was totaled. So I called to let them know what happened and had to terminate the contract as no more car. I will be using Endurance in the future again when I add it to my new vehicle when the car warranty ends.
Hi Kenneth! Thank you for sharing your experience with us. It's heartening to hear that despite the unfortunate situation with your vehicle, you found value in our services and are considering us for future coverages. If you have any questions or need assistance when moving forward, please feel free to contact our team. We're here to help ensure a smooth process whenever you're ready to sign up for coverage again. We appreciate your feedback and are grateful for your trust in Endurance. Stay safe, and we look forward to serving you again!
-The Endurance Team
Reviewed Jan. 15, 2025
I felt that I the time with Endurance representing was pleasant and helpful. I felt the amount I have to pay for this service is very acceptable. I obviously have not had to use any repair service at this point, but at this time I believe I would recommend Endurance.
Hi Richard! Thank you for your positive review. We're thrilled to hear that you found your experience pleasant and the cost to be acceptable. Your trust in recommending us means a lot. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed Jan. 15, 2025
When I requested a quote online I received a call within minutes. Was extremely polite, description of the plan was thorough and was easy to understand. I feel that is a very reasonable price and covers more than I ever expected. I'm so glad I have this coverage, It gives me peace of mind for the next 4 years. Thank you Endurance.
Hi Shirley! We are thrilled to hear that you had such a positive experience with our representative. It’s fantastic that the quote process was thorough and easy to understand, and that our coverage exceeded your expectations at a reasonable price. Providing peace of mind is exactly what we aim for, and it’s incredibly rewarding to know we’ve achieved that for you. Should you ever need assistance, please feel free to reach out!
- The Endurance Team
Reviewed Jan. 15, 2025
I haven't used the warranty yet, but I expect it will be a good thing to have in the future. I checked out other warranty companies on line and Endurance was the highest rated. I have another Ford Edge that I bought used with a dealer provided warranty. The transmission failed and was covered.
Hi John! Thank you for taking the time to share your thoughts. We're pleased to hear that our high ratings on your research align with your decision to choose Endurance. It's great to have a protection plan in place for the peace of mind it provides when unexpected issues arise, much like your experience with your other vehicle's transmission. While you haven't had a chance to use our service yet, we're here and ready to assist should you need us in the future. Thank you for trusting us with your vehicle's coverage. Welcome to the Endurance family!
- The Endurance Team
Reviewed Jan. 14, 2025
I've been helped by 2 people so far and both were great. Ryan ** was my initial person who helped me. Then Tabitha ** helped me when I was making payment. She was very helpful and made the process easy. She even remained on the line to make sure all things were correct.
Hi Carla! Thank you for sharing your positive experience! We're thrilled to hear that Ryan and Tabitha provided you with such exceptional service. Ensuring your satisfaction and making the process effortless is always our goal. Should you have any further needs, we're here to assist!
- The Endurance Team
Reviewed Jan. 14, 2025
I want to share my experience with this insurance company. My car had a transmission issue, and I waited three months for my claim to be processed. During this time, my car was taken to three different mechanics, and each of them needed time to inspect and diagnose the problem. These delays added to my frustration. Despite all the time and effort, my claim was ultimately denied based on reasons I didn’t fully understand.
What made it worse was that payments continued to be deducted from my account, even though I wasn’t using my car during this period. When I contacted customer service, I found it difficult to get consistent answers, as different representatives gave me different explanations. In the end, I had to cover the repair costs myself. I believe this experience could have been handled better, and I’m sharing this review to help others be aware of the challenges that may arise.
Hi Mohammad. Thank you for taking the time to share your concerns. We sincerely apologize for the significant delays and difficulties you faced during your car repair and claims process. Addressing such inconveniences with consistent and clear information is something we take seriously, and we're truly sorry it fell short here. Additionally, we apologize for any confusion or mishandling related to charges during your car's downtime.
Our team would like to ensure every aspect is correctly addressed and your experience significantly improved. Please reach out to us directly via feedback@endurancedirect.com. We are committed to digging into this and providing any necessary rectifications.
Your feedback directs us towards better levels of conduct and communication with our valued customers. Once again, thank you for bringing this to attention, and for giving us the opportunity to set things right.
-The Endurance Team
Reviewed Jan. 14, 2025
I WAS DECEIVED!!!! My husband and I did a lot of research to find a good warranty plan that was reliable and that had good coverage, so we called ENDURANCE to get a plan for my 2020 BMW X7 M50i. We agreed to purchase an ENDURANCE top-of-the-line coverage plan and somehow, we ended up with a 3rd party ‘scam’ of a warranty, unknowingly (CCD Consumer Care Direct, also known as Gold Key Warranty). The Endurance salesperson who sold us the plan did NOT provide us with the plan we agreed upon over the phone and did NOT disclose he was selling us a 3rd party warranty. I wonder what the link between Endurance and CCD is as I am now seeing similar stories of being deceived in the way we were.
We paid just shy of $5000 (not chump change for most, may I add) for what we thought was a great coverage plan with Endurance and now we are having nothing but issues with the warranty that was sold to us, and we are looking at a LOT of money out-of-pocket for something that should have been covered without any issues. Endurance should step in and cover the cost of the warranty we got duped with due to what I consider a “fraudulent sale” by Endurance rep. To say that I am disappointed, angry and frustrated doesn’t begin to cover how I feel. I trusted Endurance, and they let me down and deceived me.
Hi Stine. We genuinely apologize for the unacceptable experience you encountered with your protection plan. Understanding that you've put significant trust in us and felt let down is indeed concerning for us. We're committed to resolving this situation quickly.
Please reach out to our support team directly via feedback@endurancedirect.com, so we can thoroughly investigate your case. We'll prioritize restoring your confidence and ensuring that issues like these help pave improvements in our service and transparency.
Thank you for bringing this to our attention, and we look forward to resolving these matters promptly.
-The Endurance Team
Reviewed Jan. 14, 2025
Katherine was very helpful and kind. I would recommend an extra warranty with endurance. They can help with so many things and will work with you so you can keep your coverage in case you're having a hard time. Really appreciate them.
Hi Emily! Thank you so much for sharing your experience! We're happy to hear that Katherine helped make your experience with Endurance so positive. It’s great to know that you appreciate our coverage and approach in working with you through all stages. If there’s anything more we can assist you with, please don't hesitate to reach out. We’re here to help!
- The Endurance Team
Reviewed Jan. 14, 2025
These reviews are obviously not from real customers of Endurance Direct. I purchased a warranty with endurance, and when my vehicle needed repaired, they refused to cover the repairs, even though they were clearly listed on the warranty as covered. They refused to communicate with me or with the repair facility, and have dragged the repair out over more than six months. I have had to resort to hiring a lawyer to sue endurance direct.
This company has no intentions of fulfilling their side of the contract. If you give money to them, they will take it, and give nothing in return. My lawyer refers to these contracts as 'garbage contracts', because endurance lists pages of caveats they can use to try and get out of payment. Stay away. They have more than 3000 complaints with the State of Illinois alone, and have been sued by the State of Oregon and had to pay more than half a million dollars in damages. Their contracts are garbage, and so is the company.
Hi, James. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Additionaly, we'd like to clarify that Endurance does not pay customers for reviews. All feedback here comes from real, unpaid individuals who want to share their genuine experiences with us. We pride ourselves on authentic interactions and appreciate your trust and engagement!
- The Endurance Team
Reviewed Jan. 13, 2025
Would highly recommend, I had to replace transmission on 2015 Chevy and they paid very quickly. Only had to pay 100 deductible and 200 to flash the transmission. The only thing that slowed it down was they sent their own person out to diagnose the transmission and he approved what my mechanic had told them. Only took a couple of extra days.
Hi, Daniel. Thank you for recommending us in your review! We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- Endurance
Reviewed Jan. 13, 2025
I called Endurance as soon as my check engine light came on. They scheduled an appointment for me at a repair shop. With no notice from them, they declined my claim because a discrepancy in the van's mileage. I got the van from an out of state dealership along with the title and bill of sale papers. The mileage on the title and on the dash was the same.
I have been paying Mepco, the brokerage for Endurance, for six months. A payment was one day late because I thought we had set up automatic draft. Mepco sent an email that day stating that they were canceling my policy. Now I wish I had let them. My van has been at the repair shop over 2 weeks now waiting for Endurance to review the paperwork I sent them. That van is for transporting me to medical appointments. I don't drive because I'm a right leg amputee, but I got the van because I can get in and out of my wheelchair and get into a seat easily. Now I don't know how I'm going to get it fixed. I was told the price for the repairs is $2,300+ if Endurance pays, and $3,300+ if I have to pay. Something is so wrong with this situation. They wanted me to sign up for a new policy so they can keep all the money that I have paid them. Not on my life.
Cassandra, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Reviewed Jan. 13, 2025
I signed up because my car was aging. Denise provided excellent information, and assured me I could cancel if needed. Unfortunately, my son is taking over my business dealings, and had me call and cancel. Courtney was kind and took care of it, exactly as they had explained. She made it easy. I believe the company has integrity and is a good idea. Their policy made sense to me.
Hi, Donna. We're sad to see you go but appreciate you taking the time to leave us a review. Should you need coverage in the future, Endurance is just a call away! - Endurance
Reviewed Jan. 13, 2025
I had a wonderful experience with the representative Lacosha. She was knowledgeable, courteous, patient, explained, my questions, sent me to the pages in my Policy Book to see what she was explaining. I understood it better. That in the long term this was the best Policy I could have. She is a very exceptional person and an excellent employee to have at Endurance. Thank you Lacosha for that.
Hi, Brenda. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Jan. 13, 2025
I got really lucky with Octavia as my service representative. She was kind and open. She helped me with my decision to sign up with Endurance. Thank you for hiring the best. I hope I don't have to use the benefits any time soon. I feel some comfort knowing I'm covered.
Tina, we’re so happy to hear you had a great experience with our customer service team! If you have any questions about your new plan, please don't hesitate to contact us.
- Endurance
Reviewed Jan. 12, 2025
Would not cover minor repair! The oil cooler gaskets on my 2014 bmw x3, I have never never missed a payment in Six years!!! I'm disabled and a Veteran! Financially life is tough! The Auto shop I deal with Contacted Endurance, Spoke to three different agents, first agent I Spoke to told me I was Covered! Disgusting when a Company takes advantage of Disabled people, Veterans, anyone who on Fixed income! Even a Family with Children who depend on their Vehicle 24/7. Ended up Costing me $769.00 ! I had to many appointments coming up with my Cardiologist! V.A. hospital Tucson. Now I'm short on my RENT ! Have to pay balance, late fee next month!! Endurance RIP OFF ARTISTS!!!!
Hi Setven, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Jan. 12, 2025
Endurance is the same company that has our gap insurance, so I wanted to keep them together. The prices were also comparable. When I signed up for the auto warranty, the representative who worked with me was very knowledgeable and friendly. The sign-up process was quick and simple.
Hi Heather! Thank you for choosing Endurance and taking the time to share your positive experience. We're thrilled to hear you found our representative knowledgeable and friendly, and that the sign-up process was quick and seamless. Keeping your gap insurance and auto protection under one company is indeed convenient. We appreciate your recommendation and look forward to serving you in the future!
- The Endurance Team
Reviewed Jan. 12, 2025
I've been thinking about Endurance warranty for a while because I knew I needed that. I needed additional coverage because mine had already expired about six months ago. Signing up was pretty easy. Everything was straightforward. They took my info online, and then they came back with a quote quickly.
The agent was very helpful. Everything went pretty smooth. All the questions I had, he was able to answer right then and there. It just made the whole process that much easier. As far as perks, I believe I've got the tire protection. I do get a rental vehicle. I have the Plus Package or something like that.
My truck's getting older. Eventually, I'll probably use the warranty down the line. We've got it on my wife's vehicle too. About a year ago, we had a major breakdown in it. Without the warranty, it would have been hard to pay for it. The repairs are so freaking expensive.
Javie, thank you for taking the time to leave this amazing review! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We appreciate your recommendation and are here to support you with any future needs.
- Endurance
Reviewed Jan. 12, 2025
Was ghosted when call for a claim then took Me 2 month to cancel and they keep changing. Have to close the acc. Terrible. Very aggressive people. Never got reimbursed for the 2 month was trying to cancel. At the end was told need to print a letter notarised and mail it and there goes another payment.
Hi, Dmingo. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com with these details of your situation and contract information, and we will be in touch.
Thank you,The Endurance Team
Reviewed Jan. 12, 2025
Renewing coverage was very easy and the representative very pleasant and knowledgeable. Have had one claim and process could not have been more efficient.. Personnel very easy to deal with. I have trouble vehicles covered by Endurance and had no hesitation renewing one car and getting ready to renew another.
Hi, John. We're glad to hear you chose to renew your plan with Endurance and that our coverage has been beneficial for your vehicle. We appreciate your loyalty and are here to support you with any future needs!
- Endurance
Reviewed Jan. 12, 2025
Endurance was the first company that popped up when I was researching and they were rated number one. Their sales agent was very nice and knowledgeable. I was satisfied with the coverage that Endurance had to offer.
Hi, Jasmane. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 12, 2025
My mechanic friends said that Endurance was the only one to even deal with that won’t give me a problem.
To use it, though, I need to put 1,000 miles on th card first wait 30 days from the day I signed up. As far as the signup process and their representative and his knowledge, they made it pretty easy. It wasn't a forced process. The rep was very informative. He took the time to answer my questions, and I don't have any problems with that. The price could be a little less, though.
Hi, Gregg. Welcome to the Endurance Family! We're thrilled that your mechanic recommended Endurance and thank you for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 12, 2025
I got a fleet of trucks and wanted to get something going for the new year. I was gonna go with another auto warranty company because I like them, but Endurance sounded more professional with less headaches. The price was also okay, so I decided to try it.
The sales agent I worked with was very detailed. He took the time to give me every detail, all the ins and outs. I like the incentive programs, and that’s what sold me. When I buy my wiper blades, they give me a check back. When I change my oil, they give me a check too. He also told me that if I don’t like it, I could start the refund. I thought it was worth the risk, and he made it worth my investment.
The process went pretty smoothly. I paid the down payment and got a call from somebody just to verify everything. When we got everything verified, they told me they would email the paperwork. I haven’t received anything in the mail yet, though, so that’s what I’m waiting for.
Hi Reginald! Thank you for sharing such a comprehensive review of your experience with us. We're thrilled to hear that you found our service professional, transparent, and fitting for your needs with a fleet of trucks. It's great to learn the sign-up process was smooth for you and that the incentive program has appealed to you strongly. Our goal is to ensure that the information and process are clear and personable, which our sales team has evidently succeeded in delivering.
Regarding your documents, please contact us directly via feedback@endurancedirect.com and we will ensure they are on their way to you as soon as possible.
We appreciate your recognition and look forward to a continued partnership in fulfilling your auto protection needs. If you need any further support or have questions, please feel free to reach out. Thank you for choosing us as your coverage partner!
- The Endurance Team
Reviewed Jan. 12, 2025
I like my pickup truck, and I’m going to have it for a few more years. I take care of it, and I just want to make sure it stays in great shape, which is why I decided to get an auto warranty. I did some research on Endurance and another big company, but I've heard a lot of bad things about them, so I went with Endurance.
The signup and purchase process seems fair, as well as the cost and coverage. I haven't put on 1,000 miles yet, which I’m supposed to put on from the time my contract starts.
Hi Anthony! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you chose Endurance after doing your research and that you found our customer service satisfactory. We're always here to help, and we look forward to meeting your expectations in the future. If you need any assistance with your protection plan, please don't hesitate to reach out to us.
- The Endurance Team
Reviewed Jan. 12, 2025
My car was getting older, and I thought I needed to put some extra warranty on it at this point. I heard about Endurance from an advertisement on television and the radio. Then I just happened to go ahead and choose them. So far, it’s good. I haven’t used it yet, as I just purchased it, but the representatives were very nice and helpful.
Hi Carlton! Thank you for choosing Endurance and sharing your fantastic experience with us! We’re happy to hear that the smooth purchasing process and our helpful representative met your expectations. Recommendations from valued customers like you mean a lot to us, and we’re thrilled that you’re considering spreading the word on your experience. If any questions or needs arise, please feel free to reach out at any time.
- The Endurance Team
Reviewed Jan. 12, 2025
I've had some expensive repairs, the cars are middle-aged now and I just felt like it was time for me to get some kind of warranty. I haven’t used Endurance yet, but signing up was very smooth, easy and I consider it perfect.
Hi Chester! Thank you for sharing your fantastic feedback with us! We're thrilled to hear that the sign-up process went smoothly and that you were satisfied with the high level of professionalism from our representative. We’re happy that you found the decision to obtain your vehicle protection came at the right time for you. Although you haven't had the chance to use the coverage yet, we look forward to continuing our role in supporting your vehicle's needs. Please feel free to reach out if you have any more questions.
- The Endurance Team
Reviewed Jan. 12, 2025
My wife and I are planning to take some vacation trips, and we’re not flying anymore. I’m in my 70s and prefer to drive. I figured that if something happens while we’re on the road, we’ll have some level of protection. After I saw an advertisement on TV with Danica Patrick, I decided to go with Endurance. I’ve met her and I know her, so I trust that she would give a good review of a company.
The sales representative was a nice guy. He answered all my questions with no pressure at all. When I decided to move forward, it was something my wife and I had already been considering. Since we’ll be traveling by car, we thought it made sense to have extra protection just in case.
The price wasn’t too much. It was about $125 a month and some change. But today, I was sitting at my desk at home when they told me I need to call in because there’s a price increase. But other than that, I’m fully satisfied.
Hi, Robert. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We're thrilled that you are satisfied with our services and look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Jan. 12, 2025
I had bought a new car and was trying to decide which warranty to go with for my peace of mind, so I decided to go with Endurance because of the opportunity to pay for it monthly. The sales agent was very informative and very polite. I’m satisfied with the coverage.
Jacqueline, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance met your expectations. We’ll make sure that they receive the recognition they deserve.
- Endurance
Reviewed Jan. 12, 2025
My warranty expired on my car and my kid's car, so I got new warranties. My regular mechanic is under Endurance and I can bring the cars to him. Endurance has been straightforward. Signing up with them was easy. The warranty doesn't kick in for 30 days or 1,000 miles. They said once I get to 1,000 miles, I gotta call it in, and I'm up to 800 and something.
Hi, Joseph. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 12, 2025
I'm 83 years old, my husband doesn't drive anymore, and if I get in an accident after our warranty has gone off the car, I just think Endurance Warranty is a good safeguard measure. And the price Fits in the budget
The representative was very, very nice. Very personable, well-informed. I enrolled an 2023 Ford Edge.
Hi, Linda. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company and for rating it so highly. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 12, 2025
They did not fulfill their promises after a claim. I was entitled to trip interruption benefits, but they were never paid. I always received calls for payment reminders; however, my emails and calls regarding reimbursements were always ignored. The roadside dropped my car in a tow zone, the city ticketed me, my car was towed, and I was left to retrieve it from impound and pay 300 dollars. To make matters worse I was 200 miles from home and Endurance didn't help me. No one would take ownership or repay me. This was a horrifying experience. Run, do not use. Waste of money!
Hello Francine, we would like to apologize for your recent experience. We pride ourselves on our customer service and high-quality standards. We would like to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Jan. 12, 2025
I called in with a question on my policy and to make a payment. Agent was very friendly, knowledgeable and helpful. My call was answered with no wait and took no time to complete the call. I highly recommend this company.
Hi Lisa! Thank you so much for your glowing recommendation! We're thrilled to hear that our team could assist you promptly and effectively. Your positive feedback on their friendliness and expertise means a lot to us. We strive to provide exceptional service consistently. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust and support!
- The Endurance Team
Reviewed Jan. 11, 2025
I had Endurance before and didn’t have any bad experience, so I went with them again. The lady I spoke with was great. She was really awesome. If I’m not mistaken, I have full coverage, and at a great price too. I’ve filed a claim with them once or twice before and never had any problems. I’ve already referred people to Endurance.
Hi Oscar! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative provided excellent service and guidance during the process. We're honored that you've chosen to recommend Endurance to friends and family and that our coverage met your expectations both past and present. Should you explore our online services in the future, we're here to ensure your satisfaction at every step. We appreciate your continued support, and please don't hesitate to reach out if there's anything else you need.
- The Endurance Team
Reviewed Jan. 11, 2025
I got an extended warranty through Endurance because I have a 2020 Corvette, and I knew if I had any problems at all, since the warranty had run out, it was gonna be expensive. With Endurance, I only have to pay $100. The rep was very nice, answered all my questions, and it didn't take but just a little while, and it was done. It's still confusing ‘cause it’s a lot of paperwork, and a lot of words on there to try to figure out. But as long as it covers whatever my problem is, or they can explain to me why they can't cover it, I'm good.
Hi James! Thank you for sharing your experience! We're thrilled to hear that the commercials helped build trust in our service and that our representative effectively guided you through the process. We understand that paperwork can sometimes be overwhelming, but we're glad you feel reassured with your coverage choices, including knowing any potential expenses could be managed for a $100 deductible. Although you have not yet utilized the coverage, should the need arise, we're confident in our ability to support you. We thank you for putting your confidence in Endurance. If you have any questions as you go forward, please don't hesitate to reach out anytime.
- The Endurance Team
Reviewed Jan. 11, 2025
My other warranty was actually going out, and I had heard that Endurance was a very good company. That’s really why I decided to go with them. The sign-up process was good.
Hi Frankie! Thank you for sharing your positive feedback! We're thrilled to hear that your sign-up experience with Endurance was smooth and hassle-free. If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here for you anytime.
- The Endurance Team
Reviewed Jan. 11, 2025
My truck was out of warranty, so I wanted some protection. I did a little research and found that Endurance t was one of the better ones.
Hi Paul! Thank you for choosing Endurance for your vehicle's protection. We're happy to hear that your sign-up experience was smooth and hassle-free. While you haven't needed to make a claim yet, it's great to know that your journey with us has been positive so far. We're here for you whenever you need any assistance and look forward to providing you with outstanding service as you begin using your coverage in the future.
- The Endurance Team
Reviewed Jan. 11, 2025
One of my vehicles didn't have warranty. I had a 2014 Camry. And once that warranty ran out, I went to Endurance. I had the car until June 1st of last year and I never had a claim. I was paying 107 monthly. But June the 1st, my car got flooded. I found out that that is not covered by an extended warranty. But my insurance took care of it.
The Endurance rep was a very pleasant gentleman. He seemed to know exactly what he was talking about and seemed to understand me, so, I have no complaints.
Hi Chester! Thank you for sharing your experience with us! We're glad to hear that the process of purchasing a protection plan for your Honda was straightforward and that you were satisfied with the assistance you received from our friendly and knowledgeable team. While we couldn't transfer coverage from your flooded Camry, we're pleased that the refund process was smooth. We appreciate your recommendation and your trust in our services. If you have any future needs or questions, please don't hesitate to reach out. We're here to help anytime!
- The Endurance Team
Reviewed Jan. 11, 2025
The warranty on my wife’s car was over, and I got the Endurance extended warranty just in case the vehicle breaks down, she’ll have coverage. Signing up was all right. They were courteous, knowledgeable, professional, and they talked me through everything. I got the 10-year plan which includes engine and transmission, computer systems, and it’s got towing assistance as well.
Hi Theodore! Thank you so much for taking the time to leave such a positive and detailed review! We're happy to hear that you found our protection specialist to be knowledgeable, professional, and courteous. We're pleased you appreciate the comprehensive coverage options and find additional perks useful for your peace of mind.
Your feedback reinforces our commitment to providing top-tier service, and we look forward to offering continued support tailored to your needs. Should you have any additional questions about car rental options or any other details of your plan, please feel free to reach out at your convenience.
- The Endurance Team
Reviewed Jan. 11, 2025
Just getting started. So far customer service has been fine. No long waits. Knowledgeable CSRs. I discovered I needed to drive 1000 miles before account was usable. I only drive 2-3 thousand miles year so it's gonna take 4-6 months. I honestly don't remember if this was mentioned when I signed up. So no blame assigned to Endurance. Just a be aware and check what's required before you're able to use their sevices. So so far so good based on short wait time to reach an excellent (LIVE) customer service rep.
Thank you for leaving us a review, Mark. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 11, 2025
I looked Endurance up and found that they were the highest rated over others. The reps are easy to talk to and my interaction with them has been great. I’d tell others not to wait when looking into auto warranties.
We're happy to hear that our team provided you with excellent service, Shane. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Jan. 11, 2025
My 2019 vehicle recently had the factory warranty run out, so when I got something in the mail about Endurance, I read over it. I looked at one other company too, but I really liked the program they offered.
What sold me were the perks. The roadside assistance was the most important thing to me, and the car rentals were a great addition as well. They were also very clear about the specifics, like the mileage and the waiting period I have to meet before I can start using the service.
The representative I spoke with was pretty good, very professional and knowledgeable. I’d give them a 10 out of 10. They were very thorough in explaining the program and what was covered, and they did a great job sending me all the information through email, text, and over the phone. Endurance was really good.
Hi Dorothy! Thank you for sharing your positive experience! We're thrilled to hear that our service met your expectations and that our protection specialist provided thorough and professional support. It's great to know you're transitioning into coverage beyond the factory warranty with confidence. If you have any further questions or need assistance in the future, we're here to help.
- The Endurance Team
Reviewed Jan. 11, 2025
I just bought a vehicle that didn’t have a warranty on it, and I really felt it was important to get some extended coverage. With the way prices are now to get a vehicle fixed, if someone buys a car without a warranty, I’d sure recommend they go to Endurance.
A gentleman actually called me right after I bought my truck to ask if I had an extended warranty. At the time I did, but after I researched it, I realized I didn't like my current plan anymore. What he had to offer turned out to be a much better option.
I was really pleased with the gentleman who contacted me. He was a very likable person, very thorough, polite, and nice to work with. He wasn’t pushy at all. They told me a lot of information and I liked what I heard. They did say the plan activates as soon as they receive my payment.
Hi Charles! Thank you so much for sharing your positive experience with Endurance. We're happy to hear that you found value in our auto protection plans and appreciated the assistance from our representative. Anything we can do to provide comfort and security for your vehicle-related needs is what we're all about. We're thrilled you would recommend us and look forward to being your reliable partner for years to come. If you have any questions or need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed Jan. 11, 2025
The car had gotten too many miles on it, so I thought it would be a good idea to put a warranty on it. And I chose Endurance because when I went online and checked the best one, I saw that they have a 4.9 rating. And the purchase process with them was good. And then the cost and coverage were not bad at all. But I haven't used the insurance yet. I still did not go over the grace period, the one month, and the 1,000-mile. But I kept calling them just to make sure that if I need insurance, I will be able to get it, and all of them were saying that there will be no problem. So, hopefully, if the car breaks down, I can get an easy way with them.
Hi Fatma! Thank you for choosing Endurance for your auto protection needs! We're happy to hear that the purchasing process was smooth and that you find the cost and coverage reasonable. It means a lot to us that our high ratings influenced your decision. While you haven't had to file a claim yet, please know that our dedicated team is here to support you whenever needed. If there’s anything else or any question you have, please don't hesitate to reach out. Thank you again for your positive review and for trusting us with your vehicle's protection.
– The Endurance Team
Reviewed Jan. 11, 2025
I needed an extended warranty for my 2014 Jeep because it had no warranty when I bought it. And then I saw Endurance on the internet, and I signed up with them. The representative I talked to was professional and knowledgeable. He did a great job signing me up. And while they had me on the phone, they got me approved for the program, so it didn’t take any time at all. But I still haven’t used it yet because it takes 30 days or 1,000 miles before I can use it.
Hi Cary! Thank you for taking the time to share your experience with Endurance. We're happy to hear that you found the sign-up process to be smooth and that our representative provided you with professional and knowledgeable support. It's great to know that the approval process was quick and payments easy to handle. We strive to make managing your coverage straightforward and convenient. If there is anything else we can assist you with, please don't hesitate to reach out.
- The Endurance Team
Reviewed Jan. 11, 2025
Signing up for Endurance was easy and I'm satisfied so far, but I haven't had to use it.
Hi Gerald! We're thrilled to hear that you've had a positive sign-up experience with Endurance and found the process straightforward. It's great to know that the online service met your expectations. If anything comes up or you need assistance in the future, please don't hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Jan. 11, 2025
I don’t know yet to give a rating. When the time come to get service I’ll rate the performance. My rating will be on the customer service, how well they response to my call, and time it takes to talk to my mechanic and get the ok to repair my vehicle.
Hi Ernie! Thank you for sharing your thoughts as you prepare to assess our service. We appreciate your approach towards evaluating customer service, responsiveness, and speed in repairs. We are committed to offering the best support to ensure a seamless experience with our team handling your future needs effectively. Should you have any questions or need assistance ahead of your first service encounter, please feel free to reach out. We look forward to supporting you and fulfilling your expectations.
-The Endurance Team
Reviewed Jan. 11, 2025
I didn’t have a warranty on my vehicle when I got it from the car dealership. I bought it used. I looked up everything that Endurance had to offer, and it was very good. I know it would be reliable for my vehicle in case something was to happen. I went ahead and signed up with them, and that was easy.
The agent was very good. She told me about the package that I have, that they cover everything besides regular maintenance on my vehicle, like brakes and oil change. She told me that if I had multiple issues at one time, my deductible would be the same, and I could take my vehicle to a certified mechanic. We talked about how much I would be paying a month and how much I would owe to get started. They gave me a couple of military discounts, and I was sold right then and there. I’ve been telling everybody about them and about how I got all the discounts. I told them Endurance is a great place and they’re very affordable.
Hi Casey! Thank you for choosing Endurance and appreciating our offerings, customer service, and military discounts. We are thrilled to hear that your initial interactions with us have been encouraging and our specialists helped guide you through the process with ease. It's great knowing our additional benefits, such as roadside assistance and rental coverage, have met your expectations. Your confidence in our service is valued, and we're looking forward to maintaining this great relationship with you. If you have any questions or require assistance, we're always here to help.
- The Endurance Team
Reviewed Jan. 11, 2025
I just got my car, which is a 2020 Chevrolet Malibu. So, I always want to make sure I have coverage on it as well. And I got regular insurance and other insurance on it too, but I just want to be covered all the way around. So, that’s why I decided to sign up with Endurance.
And I like the sign-up process with them. The people I’ve talked to were very kind and explained everything to me. Ruben was the first person I talked to, and he did everything with me. He was very polite and explained everything to me. He took his time. He wasn’t rushing. ‘Cause I was trying to get myself to try to get everything so the money would go through from my bank account and my card. And he just told me to take my time. So, I am 100% satisfied with the process.
So, I really appreciate the kindness and the patience that he had with me. And they all have been a great help. And I’m just looking forward to being with them for a long period of time and turning other people on to them as well.
Hi Carolyn! Thank you so much for your positive review! We're thrilled to hear about your outstanding experience with Ruben during your Endurance sign-up process. It's great to know his politeness and thoroughness made you feel at ease. We truly appreciate your recommendation to others and are happy to welcome you as our customer. If you need any assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Jan. 11, 2025
The most horrible experience. I paid a lot for the warranty and it takes days to get a diagnosis but while you are waiting you can't get a rental car. So you can be out a vehicle and possibly miss work and other activities etc. I first called on Jan 7th said the inspector had 24 to 48 hrs then I called Jan 8th then they said it was delayed until the 14th. Jan 8th they said the weather then today they said they didn't know the reason. They said they only cover rental up to $250 but remember the inspector hasn't gone out yet and I had the rental since Jan 6th.
So I will be out a lot of money that I don't have because I have to work and they have no hardship clause to help with the curve ball with the delay that's not my problem. I was told it's a 3rd party inspector and they have other inspection. All they do is apologize but it ain't them plus I live in Lubbock TX and my vehicle is at friendly Chevrolet in Dallas TX 5 to 6 hrs away. I spoke to everyone and they say the same dam thing. No help for the customer who bought that expensive warranty. They should be ashamed of themselves. They take your money then it's hell to get stuff done.
Hi Darrion. We understand your frustrations and sincerely apologize for the unfortunate experience you’re having regarding the claims process and rental coverage. The delays and lack of assistance you've faced due to the inspector issues are unacceptable. We acknowledge how significant being without your vehicle is, and how it impacts your life, especially concerning work and daily needs.
We are actively working with all pertinent parties involved to address these delays and improve future services. Your feedback is invaluable and certainly will guide us toward immediate resolutions and improvements in our claims and communications processes.
We invite you to reach out directly via feedback@endurancedirect.com, so we can further discuss the situation.
Thank you for your understanding and patience as we seek to resolve these matters and regain your trust.
- The Endurance Team
Reviewed Jan. 11, 2025
Very good customer service, fully informed and professional!!! The person on the phone was able to give me a lot of details and we worked on scenarios to ensure that my decision is the correct one. Recommend.
Thank you so much for your positive feedback! We're thrilled to hear that you received exceptional service and comprehensive information from our team. Your recommendation means a lot to us, and we’re happy to have supporters like you. If you require any additional assistance, please feel free to reach out. We’re here whenever you need us!
- The Endurance Team
Reviewed Jan. 10, 2025
My warranty ran out and the peace of mind of having it is important for me. I looked into providers and Endurance sounded like the better of the other things. The rep was friendly and the communication with them was very good.
Hi Donna! Thank you for sharing your experience and for choosing our service! We're thrilled to hear that your sign-up process was smooth and that you’re finding peace of mind with your new protection plan. We appreciate your trust and are here to assist you whenever you may need it. Enjoy the peace of mind knowing you’re covered.
- The Endurance Team
Reviewed Jan. 10, 2025
I had used Endurance once before, and I felt like I was stuck. But I was talking to a person who said it might be better now, so I called up and talked to a sales rep and told him I'd think about it. He's sending me the policy, so I haven't seen the policy yet. He was very professional in his approach. I referred to some things that he didn't know about, but I didn't expect him to because it was several years ago that I had the problem with Endurance. At that time, I had a claim for a water pump and this young girl I talked to said they didn’t cover that. I asked her to talk to the service manager here at the Ford Motor Company and let him tell her about the water pump, but she wouldn’t do that. I asked to talk to a supervisor, wasn’t able to. I just got fed up, hung up on her, and quit.
Hi Herman! Thank you for sharing your experience with us. We're sincerely sorry to hear about your previous difficulties and understand how a lack of assistance can be frustrating. We're pleased to know that when you needed us again, Jamal handled your needs with a professional touch.
It's truly important for us to make sure that our service meets your expectations this time around. If you are still waiting for your contract to arrive, please contact us directly via feedback@endurancedirect.com.
Thank you for your open-mindedness and patience with choosing Endurance. Your satisfaction is paramount to us!
-The Endurance Team
Reviewed Jan. 10, 2025
We chose Endurance based on a recommendation from my mechanic, who repairs my car. Since he does the work, I trusted what he recommended. The representatives were very good. What stood out was how knowledgeable they were about their product and how it applied to my two vehicles.
They didn’t have to look anything up. They knew the information and handled everything right away. I hope I never have to use it, but I’m glad I signed up with Endurance.
Hi Eugene! Thank you for your positive feedback and for choosing Endurance based on your mechanic's recommendation. We're happy to hear about your positive experience during the sign-up process and appreciate your kind words regarding our team's knowledge. Your satisfaction reinforces our commitment to providing valuable protection for your vehicles. If you ever have any questions or need assistance, we'd be happy to help.
- The Endurance Team
Reviewed Jan. 10, 2025
I was trying to get an estimate of how much it was gonna cost me to get a warranty, but the representative from Endurance had a good package. It was in December, just before it rolled over for the new year. And he said that there was gonna be a price increase, and that if I signed up right then, I could get some kind of senior discount on the 24 price before the 25 price kicked in. And I would get all the features on the package, like the roadside assistance, the tow truck, the rental car, and pretty much everything you could ask for. And then all of the usual under-the-hood items, like the motor, alternator, power steering, pump, and transmission, which is the other big thing.
‘Cause I already bought my own motor. And I wasn’t signed up with Endurance like I should have been. And I paid over $10,000 to have a brand-new engine put in my truck. But my transmission has never been replaced, and it’s approaching 300,000 miles.
And this is a four-year coverage I have with them. And one of the things the representative sold me on was the last 29 months, or a little over two years, I have no monthly note because I’m paying everything up-front.
And the coverage was activated when I signed up for it two weeks ago. But I would like to receive some sort of paperwork or a card or an email with a big PDF that I could download. But I have received nothing. And they already took the money from my bank account.
And so far, I haven’t had to use it. So, I can only expect that with all the things the representative told me, I’m gonna be very satisfied. Because the cost of installing a new transmission is almost double what I’m gonna pay Endurance over four years. And it might not be the only thing that fails on me. And there's also some stuff that they don’t cover, like the heater coil inside the cab, and that’s gonna be expensive if that fails.
But when I got the new engine, I got all new hoses. And that’s the part that normally rots out and goes bad. And I keep the correct antifreeze in my system, the GM, Dex-Cool, or whatever they recommend. And I pay for that, which is $20 a gallon, and it’s half water.
Hi Daryl! Thank you for choosing Endurance and for the detailed feedback on your sign-up experience. We apologize for the inconvenience regarding not receiving paperwork or confirmation emails. We recommend checking both your inbox and spam/junk folder for emails from us. If there's still no present documentation, please contact our team directly via feedback@endurancedirect.com so we can promptly assist you. We're excited to have you with us, and we strive to meet your expectations with our coverage features like roadside assistance, rental car coverage, and more. Your satisfaction is important to us, and we're here to help ensure your coverage meets your needs.
- The Endurance Team
Reviewed Jan. 10, 2025
I researched auto warranty companies because the one for our 2020 pickup truck had expired. I chose Endurance because it had the best reviews and I thought a lot of people couldn't be wrong.
I didn't feel pressured when I talked to the sales representative because I already knew this was something I wanted. I spoke with two different people. The first person gave us a price for three years and 60,000 miles. But then I had trouble getting online, so I called again and got another salesperson, who gave us a different quote for five years and 100,000 miles.
Hi Lindey! Thank you for sharing your recent experience selecting a protection plan from Endurance for your 2020 pickup. We're pleased that both representatives you interacted with could assist you by providing coverage options that met your needs, with a particular standout in presenting a more advantageous plan for you. It's always our aim to ensure that no customer feels pressured impulsively into a decision, and most importantly, that the service exceeds client expectations. If you have further inquiries or need additional assistance in the future, please reach out anytime. Your satisfaction is sincerely valued.
- The Endurance Team
Reviewed Jan. 10, 2025
I signed up with Endurance because I needed the warranty on my car, and when stuff goes out, I don't wait. The gentleman I talked to was great. I haven't had a chance to let it go into action yet, but I've been reading the policy, and it looks pretty good.
Hi Leora! Thank you for your positive 5-star review. We're happy to hear that you’re impressed with our customer service and the coverage options as you set up your auto protection plan. It’s fantastic to know that our representatives have left such a positive impression, and your willingness to recommend us to others means a lot. Please feel free to contact us anytime if you have any questions or need assistance along the way.
- The Endurance Team
Reviewed Jan. 10, 2025
I decided to look into Endurance after seeing their ads on TV and doing some research. The signup experience was definitely a 5- I had the nicest guy on the phone who was very friendly and informative. I am happy with the policy I got and would rate the coverage a 5 as well. While the price was a 4, the overall customer service from the sales agent was excellent. I hope I never have to use it, but I am happy with it.
Hi Marie! Thank you for sharing your positive experience with Endurance! We're thrilled to hear you found our advertising led you to us, and that you received such friendly and informative service when setting up your protection plan. Please know our team is committed to delivering this level of service throughout your coverage. Should you ever have questions or need assistance, please don't hesitate to reach out.
We're here for you anytime.
- The Endurance Team
Reviewed Jan. 10, 2025
Singing up for Endurance was quick, easy to understand, and accurate. She explained things very well and convinced me to get it. I like that they can get me a rental car and they’d cover that, and I'm happy that they have towing service if I need it, so that was added to my extended warranty.
Hi Clifton! Thank you very much for sharing your experience with us. We're happy to hear that you had a seamless purchase process and were impressed with the additional benefits Endurance provides, like rental car options and extensive towing services. It’s great to hear you had an excellent encounter with our customer service representative and the clarity offered made you confident to choose Endurance. Your recommendation means a lot to us! Should you ever submit a claim or have any questions, we'll ensure the support you need is provided promptly. We're glad to have you part of the Endurance family! Thank you for choosing us for your vehicle protection needs.
- The Endurance Team
Reviewed Jan. 10, 2025
I left CarShield and went to Endurance because it was a struggle to get things done and I couldn’t take my truck to a dealer, which I like to. With Endurance, they recommend taking it to a dealer and using an OEM part versus remanufactured parts. I talked with a few others, and the pricing at Endurance is comparable. It was actually a little lower than what I was paying.
The agent and I talked through everything. It was more just a two-person conversation instead of a person trying to sell me something. Every time I asked a question, he answered. It went smoothly, with no issues. The parts that are covered are the main guts of the truck, everything that I worry about the most as far as my own vehicle, being a 2017.
Hi Mickey! Thank you for sharing your experience with Endurance! We are happy to hear that your sign-up process was smooth and informative, and that you feel confident with your coverage. It's great to know our pricing and use of OEM parts meets your expectations and needs. If you have any more questions or require assistance, please feel free to reach out—we're here to help!
- The Endurance Team
Reviewed Jan. 10, 2025
The representative asked a lot of good questions about what I would do and about the vehicle, and was very personable. It was a good experience. As far as coverage, I wanted everything, and I felt the price was fair for what I got. The rep explained there was a waiting period, and I’ll be using Endurance for the first time on Monday.
Hi Barbara! Thank you for sharing your experience! We're thrilled to hear that you had a positive interaction with our team. It's great to know that everything was clearly explained and you're satisfied with your decision to safeguard your vehicle through our coverage. As you enjoy utilizing our services further, please feel free to explore our website at your convenience. Should you need any assistance, please don't hesitate to reach out to us!
- The Endurance Team
Reviewed Jan. 10, 2025
The sales representative from Endurance was very respectful and informative. He answered all my questions about how I was going to pay for it when it comes to due. I had also talked to somebody before I made my decision and they told me of a $300 incentive that the representative didn't mention. But the representative did give it only when I mentioned I talked to somebody about it.
Hi Brenda! Thank you for sharing your feedback with us. We're pleased to hear that the service you experienced was thorough and helpful, especially when working out plans for your car’s coverage during your travels. It's great to know our representative was respectful and informative in addressing your needs. We appreciate your understanding regarding the incentive mention. We value transparency and will work to ensure this aspect is improved upon. If there's anything else you would like us to address, please do not hesitate to reach out.
Thank you,The Endurance Team
Reviewed Jan. 10, 2025
I was trying to find an extended warranty type service ad I wasn’t sure where to start. I saw that Endurance does Porsches, which as an owner, you find out very quickly that exotic cars have exotic markets. And those exotic markets, the niche we’re finding such services is very rare.
Some services, especially insurance, are very linear. But with Endurance, it was not boring and it was very transparent and honest. The representative did a really good job and nearly made me feel like she was holding my hand throughout the entire process, which is a good thing, especially if you’ve never adulted at this level.
It was very comprehensive. She was very knowledgeable and did not make me feel overwhelmed or dumb at all. She made it very clear that the coverage will start after 30 days and 1,000 miles. I walked away from it with a very positive and happy experience that I went ahead and did that too.
Overall, it was a very easy process in addition to the level of comprehension and transparency. You got the information, what type of choices, what way works for you. The customer service is really good and I’m very satisfied.
Hi Darnell! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our team could provide clear and transparent service tailored to your needs with your exotic vehicle. Providing a comforting and straightforward process is something we take pride in. We're glad everything was easily understandable and satisfying. Thank you for recommending us, and we look forward to continuing to deliver the same standards to all customers. Should you have any further questions, please feel free to reach out at any time.
- The Endurance Team
Reviewed Jan. 10, 2025
We’re retired and bought a 10-year-old vehicle. I got online, and then this guy from Endurance called me. He was friendly and informative, but he never explained the coverage options. I hope I got the full coverage. I signed up just fine.
Hi William! Thank you for sharing your positive experience with Endurance. We're happy to hear that our team was friendly and efficient during your sign-up process. We're committed to providing excellent service and coverage for your vehicle. If you have any questions as you go forth or need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Jan. 10, 2025
I’m almost 75 and so is my husband. The things that we were able to do with the car, we can't do anymore. And price of cars is so tremendous that I started to think I'd be better off having something to help me get the car fixed. It was a little bit cheaper to get a car fixed using an insurance or warranty like this than to get a new car.
I watched TV commercials. I did some investigation into what the better companies were, and Endurance seemed to be one of them so we figured we'd take the chance. They said I could cancel it if I don't like it and that's what sold me.
Their reps were friendly and they were communicative. But they sent me information that I had to download from the internet. The things I read through on the paper were the same things they told me. We have a Subaru Forester. And if I want to replace it right now, it'll cost me $40,000. I don't feel I'm gonna live long enough or drive long enough to spend that money on a car. You can't buy any car that's cheap so we got full coverage from Endurance instead.
It was easy to sign up with them. The woman wanted to sign me up, so she covered as much as she could and she was very nice. Time will tell if it's going to do what it's supposed to. When we bought the car, the dealership really kept harping about getting an extended warranty. The car has 3 years and all cars should have 10 years.
Anyway, I said, “I can't see why I would have to pay that $4,000 on top of what I paid for the car when it already has the warranty.” When I started getting notices this year that my warranty was up, that's what made me start to better think about it. I'm using Endurance for two cars, including my husband’s 2011 Toyota Tacoma. His truck is still doing okay, but there's an accident waiting or a problem waiting to happen. I’m paying $250 a month and it's quite an expense. I hope it does provide what we need. I would recommend them to a friend.
Hi Linda! Thank you for sharing your experience with us. We're happy to hear that our representative provided friendly and informative service during your signup process. Understanding how essential it is for peace of mind to know you are covered when needed, we assure you our aim is to fulfill the promises made upon signing up.
Moreover, we recognize that premiums are a significant expenditure and strive to offer the best value for comprehensive protection. We look forward to showing you firsthand how seamless and helpful our process can be if the need arises.
Should you have any more questions or need assistance, please reach out to us. We appreciate you choosing Endurance and would love to earn that extra star from your experience with us.
- The Endurance Team
Reviewed Jan. 10, 2025
I had a great experience with the person who helped, definitely 5+stars🙏❤️ and she was polite and friendly and answered every question I had in mind before I asked, great customer service. Would definitely recommend Endurance to all my fantan friends. ❤️
Hi Kevin! Thank you so much for the kind words and 5-star review! We're thrilled to hear you had such a positive experience with our team. It's great to know that we could provide you with friendly and helpful service, answering every question even before you had to ask. We truly appreciate your recommendation to your friends and look forward to assisting you again in the future!
- The Endurance Team
Reviewed Jan. 10, 2025
I decided to get an auto extended warranty due to the cost of repairs. My sign-up experience with Endurance was good. The only thing was they called me when I only made an inquiry for a quote. I didn't wanna talk to someone on the phone until I knew how much I was gonna have to put in my budget. That’s my only issue.
Reviewed Jan. 10, 2025
I got my car back in October of ’23, and it had coverage on it. And then I started getting letters in the mail about Endurance. I was getting letters in the mail under my old car, too, but I just never did anything about it then, which I wish I had. So, this time, I decided to go ahead and get the extra coverage because I have a four-wheel drive, and more things are gonna break down, and things are getting expensive.
And my interaction with the representative was okay. There was no high-pressure thing during the sign-up. And they seemed to know what they were doing.
So, my first payment was last month. And then I got the contract, the payment schedule, and then the little thing that I need to cut out and make it like an insurance card. So, I think I got everything that I need. And the other day, I had questions, and I called somebody and talked to a different person, and they were okay. Everything was taken care of.
Hi Kathleen! Thank you for sharing your experience with us. We're thrilled to hear that the sign-up process for your auto protection plan went smoothly and met your expectations. It's fantastic to know that our team was able to provide knowledgeable and professional assistance. Please don't hesitate to reach out if you have any more questions in the future!
- The Endurance Team
Reviewed Jan. 10, 2025
I had a policy that was transferred from one vehicle to another but there was some confusion about when the transfer happened. Heidi investigated and resolved the situation to my satisfaction. I am very grateful for that.
Hi Sharon! Thank you for sharing your experience. We're thrilled to hear that Heidi was able to assist and resolve your vehicle policy transfer issue to your satisfaction. Our team's dedication to solving any confusion aligns with our commitment to providing outstanding service. We truly appreciate your gratitude and for choosing us. If you need any further assistance, we're always here to help.
-The Endurance Team
Reviewed Jan. 10, 2025
I went to two dealerships, and they told me they both took Endurance ‘cause Endurance would cover everything, and they never had any problems with the company. Signing up was simple. Everything was well explained and every detail was covered to make sure I understood everything in the contract. They explained the different levels of the program, the process, payments, I could pay it off if I want to. It’s not an expensive thing like most people think it is and they have packages to help you get into your financial status. Once I'm past 30 days and 1,000 miles, I'm good. It was a great experience and I learned a lot.
Hi Timothy! Thank you for sharing your positive experience! We're thrilled to hear that your sign-up with Endurance was smooth and informative. It's great to know that our flexible payment options and comprehensive coverage, including for older vehicles, worked well for you. We're glad our representatives provided clear guidance and ensured you understood everything, even amidst the busy holiday season. Should you have further questions or remember any extras, please reach out. We're thankful you'd recommend us and strive to continue providing exceptional service.
- The Endurance Team
Reviewed Jan. 10, 2025
I researched warranties online when the one for my car from Carvana expired. I found Endurance and a couple of other companies, and they quoted me a decent price and coverage, so that's where I went.
The online tool, I didn't get a chance to use that. My interactions were with a live representative. The rep was excellent. She explained it fully in detail, giving me the options, and I felt comfortable enough to move ahead on the purchase.
I've had other warranty companies, and the claim was lengthy. With Endurance, I had to use it for one repair, and it was absolutely smooth-sailing. They were quick, responsive and very helpful.
It was a timing belt tensioner issue, and when I brought the vehicle to the Acura dealership, they were reluctant to call Endurance because they automatically assumed it was not going to be covered, but it ended with Endurance taking care of it.
Reviewed Jan. 10, 2025
For some reason, I just always have liked Endurance ever since I saw their commercial. I had a Chevy Aveo LS 2006 and it has low miles. It has 5,000 miles on it and it's in good shape. It looks brand-new. It's here in the outside and I just wanted an extended warranty just in case anything happened to it like the engine and everything. I like all that Endurance covers.
Their customer service team is very professional.
Hi Sasha! Thank you very much for your kind review! We're thrilled to hear that you had a positive experience with our customer service team and that you're pleased with the coverage and cost of your Endurance auto protection plan. Your satisfaction is our priority, and it's fantastic to know that you would highly recommend us. If you ever have any questions or need assistance in the future, please feel free to get in touch. Your glowing endorsement means a lot to us!
- The Endurance Team
Reviewed Jan. 10, 2025
I bought a really nice used Mercedes and wanted a warranty for it. I looked at CarShield and some other companies. Everyone I talked to said they had great experiences with Endurance, so that’s why I called them. The salesperson was very professional, and everything was simple to do. The signup process went great, and I’m really happy with what I got for the money. I think Endurance is a good warranty.
The representative explained everything I was getting. I signed up online, got all my account paperwork, and he emailed me the contract, which I printed out. I don’t think there’s anything he could have done better. It was very professional.
I haven’t had a claim yet. The car was in perfect condition when I bought it, so I haven’t needed to use the warranty. That will be the proof of the pudding is how the claims are handled. But I’ve heard nothing but good things from people who actually have Endurance, not salespeople. So, I expect it to be a good experience. If it’s not, I’ll definitely let Endurance know.
Hi Michael! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our seamless sign-up process and thorough documentation met your satisfaction. It's great to know that our sales representative was able to provide clear and professional service. Although you haven't had to make a claim yet due to the great condition of your car, we hope that when you do, your experience is just as positive as you've heard. We truly appreciate your recommendation and are pleased that you're happy with the value your coverage provides. Thanks for choosing Endurance—we're here to assist whenever you may need us!
- The Endurance Team
Reviewed Jan. 10, 2025
I got a newer vehicle and figured I have a warranty on it. I chose Endurance for the pricing and the coverage. Signup was easy and fast.
Hi Heidi! Thank you for your glowing review! We are thrilled to hear that you found our pricing competitive and the coverage comprehensive. It's great to know that the sign-up process was simple for you. Your recommendation truly means a lot to us. If you need any assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Jan. 10, 2025
We just signed up with Endurance, so we're new, but it was great. The guy was very knowledgeable and professional.
Hi Larry! We’re thrilled to hear your sign-up process with Endurance went smoothly and that our representative provided helpful and professional service. We work hard to create a seamless experience for our clients, and it's great to know we're meeting that goal. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help!
- The Endurance Team
Reviewed Jan. 10, 2025
Signing up with Endurance was good. I first heard about them on TV and researched them online. From what I read, I decided that Endurance was probably the best one that fits my needs. The rep that signed me up was very cordial and knowledgeable. I asked him about the perks, and he said it probably wasn’t worth the money I’d spend to get them. But I still haven’t received a contract from them. I’ve gotten several emails, and there was one email where I could click on to view my contract. But it takes me to a server that’s not working, so I can’t open the page.
Hi Stephen! We’re happy to hear that the sign-up process with Endurance went smoothly for you and that Roger made a positive impression with his expertise. We apologize for the difficulty in accessing your contract online and are here to assist in resolving this issue. Please reach out to our team directly via feedback@endurancedirect.com, and they will be glad to provide the necessary help. We appreciate your choice to partner with us and look forward to providing you with dependable service and support.
- The Endurance Team
Reviewed Jan. 10, 2025
I wanted to get an extended warranty because I travel with my vehicle. It’s a new vehicle, but I want to start traveling a little bit more in the United States with my family. And I wanted to make sure that I felt secure that other than the expenses that I’m gonna have already on my trip, I’m covered if something were to happen to me on the road.
And I went with Endurance because of the advertising that they do and all the feedback that they get back on the reviews. And the sales agent during the sign-up has very good customer service. He was very knowledgeable about what he was selling and what he was advertising. And I’m satisfied with the coverage that I got.
Hi Joel! Thank you for sharing your positive experience with Endurance and for trusting us with your travel safeguard while touring across the States. We're thrilled to hear that our sales agent provided excellent support and that you're satisfied with our coverage. Your satisfaction and peace of mind are our top priorities, and it’s always amazing to hear when our knowledge and service leave a strong impression. Safe travels and remember—we’re here whenever you need us!
- The Endurance Team
Reviewed Jan. 10, 2025
I decided to sign up with Endurance because the original warranty on my SUV had expired. And the representative was very helpful when I signed up. I was looking for full coverage, and I got what I wanted. So, I had a good experience with their customer service, and their app was also good. And other than making the payment process easy on the app, I was very satisfied with them.
Hi Eric! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team was helpful in setting up full coverage for your SUV, and that you found the sign-up process to be smooth and satisfactory. It's great to know you appreciate our customer service and app, rating them both quite highly. We also value your feedback regarding the payment process, as it helps us enhance our services further. If there are any more ways we can assist you or improve, please feel feel to reach out. We appreciate your recommendation and your confidence in our services!
- The Endurance Team
Reviewed Jan. 10, 2025
I have a 2021 Nissan, and did my research on Endurance, looked at the reviews and what customers were saying. The pricing also stood out to me since it’s not too expensive, so I decided to get an auto warranty for it.
I loved the representative who helped me. She was really sweet. She talked to me about the benefits, the coverage, and the pricing, everything included and what comes with it.
Hi Jasmine! We're thrilled to hear you enjoyed your experience signing up with Endurance. It's great to know our representative was helpful and informative. Regarding your follow-up query about the payment process through the mobile app, we suggest reaching out directly to our customer service team, who will be happy to assist you further. Thank you for the thoughtful recommendation, and we look forward to your continued satisfaction with our service!
- The Endurance Team
Reviewed Jan. 10, 2025
I've seen the Endurance ad on Facebook and I have an older car that doesn't have any insurance on it. So I called, they answered the questions, so I chose to get it. Their protection specialist was good. When I called that day, they approved me for it and I paid it for the following Friday when I got paid. And It doesn't start going in effect until 30 days after the fact.
From my experience right now with getting it hooked up it‘s good. Things are expensive to fix nowadays. And when you have a single income, you have to do what you can to protect yourself.
Hi Karen! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our team provided helpful and professional service throughout your sign-up process. Should you have any questions as you continue with your coverage, please feel free to reach out. We're here to assist you whenever you need. Welcome to the Endurance family!
- The Endurance Team
Reviewed Jan. 10, 2025
I’ve been with Endurance years ago, and I switched over to CarShield. My 2018 Equinox needed some work done to it but they declined the work so I dropped them. I called Endurance and the gentleman who answered the phone was nice. He went through both vehicles and I got coverage on both my truck and my car. My old truck was still in their system so it was easy to add my new truck on.
Hi Allen! Thank you for sharing your positive experience! We're thrilled to hear that you found the switch back to Endurance smooth, and that our customer service met your expectations. Our team strives to make the process as efficient as possible, and we're glad it stood out during your sign-up. If you ever have any questions, we're here to assist you anytime.
- The Endurance Team
Reviewed Jan. 10, 2025
We got the full coverage. The person that worked with us was very professional. As a matter of fact, when I paid for it, I didn't have enough money in my account. So, we hung up and I moved some money around so I could pay for the claim. And then she called me back and set everything up. That was really nice of her to do that. Endurance is a really good company. They sent me an app the other day.
Hi Eddie! Thank you for sharing your experience with Endurance. We appreciate your decision to choose us after considering different options. It’s great to hear that our representative provided you with professional and accommodating service while setting up your coverage, and also facilitated a smooth follow-up when there was a payment issue. If you need further assistance or have questions, please don’t hesitate to reach out to us. We're happy to have you with us and look forward to serving you for the long haul!
- The Endurance Team
Reviewed Jan. 10, 2025
Endurance seemed to have good reviews. Their rep gave me a lot of information and explained things well. He said that the warranty was gonna be similar to the bumper-to-bumper coverage. I liked what it sounded like and that was how I ended up choosing Endurance. The rep said I could take it to any dealer. I don't like to just go to any shop because you never know what they're gonna do. I had a bad experience with one so I'd like to go to the dealer where I know it's gonna be guaranteed and covered. I have a GMC and a Ford. I told the rep I wanted to deal with a certain dealer and if it was possible for Endurance to work with them. The rep told me they do and that it was possible.
Hi Rose Ann! Thank you so much for sharing your incredible 5-star sign-up experience with us! We're thrilled to hear that our representative was able to provide detailed information and help you feel confident in choosing Endurance for your auto protection needs. Please feel free to reach out anytime if you have questions or need assistance in the future. We look forward to supporting you on the road ahead!
– The Endurance Team
Reviewed Jan. 10, 2025
The Endurance agent was outstanding and very knowledgeable. I appreciated that. I got approved in about an hour or less and got credit since I was a veteran. I got full coverage with everything in the package, the highest package. I went ahead and got the warranty because it’s best to have it than not have it at all. Things are very expensive these days, and you never can tell when you’re gonna need it.
Hi Leory! Thank you for sharing your positive experience! We're thrilled to hear that you found your sign-up process exceptional and that our agent provided knowledgeable and helpful service, especially with your veteran credit benefits. We're glad to know that the extensive coverage options, including roadside assistance and car rentals, meet your needs perfectly. We hope your future experiences with us continue to prove advantageous despite any website navigation challenges. If you need any assistance, please feel free to reach out to our support team any time! Thanks again for the strong recommendation.
- The Endurance Team
Reviewed Jan. 10, 2025
The representative from Endurance and very friendly and helpful during signup. They were over the policy and what it included. I had to wait for 30 days and put at least 1,000 miles before I could use the warranty. I've also already recommended people to Endurance.
Hi David! We're thrilled to hear about your excellent experience with Endurance. It’s great to know that our team made a positive impression and the sign-up process was straightforward for you. Thank you for recommending us to others already—it means a lot to us! We're here to provide awesome protection for your vehicle and support your travel needs. If you have any more questions or need assistance, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Jan. 10, 2025
Working with the Endurance representative was a great experience. She was very helpful and I got the coverage I was looking for.
Hi Michael! Thank you for choosing Endurance, and for sharing your remarkable experience with us! We're thrilled to hear that you found the commercials influential and that our representative was able to help you select the best coverage for your needs. Your satisfaction truly matters to us. We look forward to continuing to meet your auto protection needs and serving you for many years to come. Should you ever need any assistance, please feel free to reach out.
-The Endurance Team
Reviewed Jan. 9, 2025
My contract is just starting and I haven't had my car serviced yet, but Endurance seems like a good company so far. There was a problem that could be in the way of me getting serviced, but they informed me of that problem and told me what I could do to avoid it. They are helpful if you have any questions.
Thank you for taking the time to share your early experience with Endurance. We're thrilled to hear that you're finding our team helpful and proactive in keeping you informed. If you ever have any questions in the future, remember that we're here to assist you every step of the way. Enjoy the journey with the peace of mind that Endurance provides!
- The Endurance Team
Reviewed Jan. 9, 2025
They usually never accept any claim with a major repair. And they’ll deny any claim saying the issue is preexisting. And canceling the contract is very hard. They usually leave you hanging on the call or hang up the call. Overall there’s a lot of shadiness going on with the company.
Hi Syed! Thank you for sharing your experience with us. We apologize for the challenges you encountered with the claims process, including any perception of pre-existing condition claims and contract cancellation difficulties. Your concerns are important and illuminate areas where we must improve our communication and support approach. Please reach out to our team directly via feedback@endurancedirect.com so we can look into your issues further and work towards a satisfactory resolution. Your feedback helps us guide necessary improvements, and we're committed to enhancing our service. Thank you once again for bringing this to our attention.
-The Endurance Team
Reviewed Jan. 9, 2025
Tabatha was extremely helpful with my questions. Answered them knowledgeably and thoroughly without hesitation. I'm looking forward to having Endurance on my side. Hopefully, nothing drastic happens to my vehicle.
Hi Heidi! Thank you for such a great review! We're thrilled to hear about your positive experience with Tabatha and appreciate your trust in Endurance. We're here for you and hope you won't need to use the coverage anytime soon, but you can rely on us if you do.
- The Endurance Team
Reviewed Jan. 9, 2025
The gentleman I worked with in Customer Service Outstanding. He was very down to earth, calm, very informative, did not try to pressure or sound like a used car salesman. He was very, very easy to talk to, knowledgeable and understanding. The quote was great and outstanding. It saved me a lot of money.
Hi John! Thank you for your positive feedback! We're thrilled to hear that you had an exceptional experience with our customer service representative. We pride ourselves on being informative and helpful while ensuring you're fully comfortable and not under any sales pressure. It's fantastic to hear that the quote met your expectations and significantly saved you money. If there's anything else you need, please feel free to reach out. We're here to assist you anytime!
- The Endurance Team
Reviewed Jan. 9, 2025
I had previously purchased ins. for a truck I did NOT end up buying and never got my money back in Oct. 23. I have since taken ownership of-a certified used p/u and wanted peace of mind because I bought it w/o a warranty. So I called Endurance again and the agent I talked to was so absolutely down to Earth; yet completely informative and professional. I got me into a plan that was top tier for a promo price, walked me through the entire process. He then fielded my questions. Was cool as a cucumber the entire time. This guy could charm the pants off of a nun. I hated to say goodbye. I wish he would answer whenever I have a need for any and all my service needs for other companies too! Outstanding human being!
Hi Dean! Thank you for sharing your sincere and positive feedback about your recent experience with Endurance! We're thrilled to hear that our agent made the process easy, informative, and enjoyable for you while securing this peace-of-mind plan for your certified used pickup. It's ambassadors like him who help our customers feel connected and well taken care of. If there's anything more you need now or in the future, please do not hesitate to reach out. We're here for anything you might require.
- The Endurance Team
Reviewed Jan. 8, 2025
I was checking on a current policy to verify coverage and possibly include additional coverage. I was able to add the new items and reduce the policy price for my wife's vehicle as well. The agent I spoke with was patient, and very informative. I would recommend Endurance to all that ask!!
Hi Lester! Thank you so much for your positive feedback! We're happy to hear that our agent was able to assist you effectively with your coverage and pricing. Recommendations like yours mean the world to us, and we're thrilled you had such a helpful experience with our team. Should you need any more assistance, please feel free to reach out. We’re here to support you and your auto protection needs.
- The Endurance Team
Reviewed Jan. 8, 2025
Just got the vehicle I have now. Very pleased with the package I was offered. Praying I don't have to use it anytime soon but glad I have it. Covers everything. Customer service was great in assisting me. The part it doesn't cover I should be able to afford. Love they offered a rental car if they have to keep my vehicle. The best is the deductible.
Hi Daisy! Thank you for sharing your positive experience with us! We're thrilled to hear that you're satisfied with the package and appreciate your kind words about our customer service team. It's great to know our coverage and rental options provide you peace of mind. Please feel free to reach out if you need any assistance in the future. Enjoy your ride!
- The Endurance Team
Reviewed Jan. 8, 2025
Person not pushy, easy to talk with, was pleasure to talk with, did not keep calling back to force me to give me an answer. Would tell friends to use them as first choice, I would use them as my first choice. Good job. Keep it up. Don't know how to tell you to improve what you are doing.
HI Ken! Thank you for sharing your positive experience with us! We are thrilled to hear that our representative made you feel comfortable and valued during your interactions, without pressuring you. We appreciate your willingness to recommend us to your friends, and that you're considering us your first choice for services. Your supportive comments reinforce the positive experiences we strive to deliver. If you have any suggestions in the future, please feel free to let us know—your input makes a real difference. Enjoy the peace of mind that comes with knowing you can depend on us.
- The Endurance Team
Reviewed Jan. 7, 2025
I have an 08 Audi TT that happened to have electric power steering. I was not aware that I even had electric power steering and also wasn't aware that it isn't covered in my Endurance car care plan and was upset when I was denied my claim. BUT, I wish I would have gotten his name because I was lucky enough to get one of their top guys to give me a substantial credit towards my account to help the situation and help me how he was able to.
I wish it would have been covered because it is a major repair issue and they state in the commercials that all MAJOR repairs are covered but at least they made me feel like I wasn't getting completely left out to dry.. I am very happy with the person that I dealt with but, really wish that ENDURANCE would have honored my claim because this is something that should be covered. Hopefully someone will look into this and the next person won't have to go through the same thing.. If they do I hope they're lucky enough to get the same service as I did, because of him I stayed on as a customer.. So thank you again for helping me out..
Hi Jeff! Thank you for sharing your experience with us. It's great to hear that our specialist was able to assist you effectively and provide you with a credit, even when your claim could not be approved this time. We understand how vital it is for our customers to feel supported, especially in situations involving major repair issues. Your feedback regarding coverage is valuable, and we will ensure it reaches the appropriate department for review. We're grateful for your continued trust in our service and look forward to offering the support you expect. Should you have any further questions or need assistance, please don't hesitate to reach out.
Thank you once again for your feedback and being a part of our Endurance family.
-The Endurance Team
Reviewed Jan. 7, 2025
My experience with Heidi ** was Wonderful. She was kind, professional and very helpful. She help me to switch my old plan over to my daughter without no problems. Great rep for Endurance. I hope a lot of people get her on the phone, she will do a fantastic job.
Hi Michelle! We truly appreciate your thoughtful feedback and are glad to hear about your positive experience with Heidi. She embodies the professionalism and helpful nature we strive for, and we’re thrilled to know she made the transition easy for you. Thank you for sharing your honest comments, and we look forward to helping you and your family with any future needs.
- The Endurance Team
Reviewed Jan. 7, 2025
Avoid Endurance Extended Warranty at All Costs. Endurance Extended Warranty is a complete scam. They will find every possible excuse not to cover the services they claim to protect. The entire process is designed to frustrate you: when you try to get help, they either put you on endless hold or drop your call entirely. It's impossible to speak to someone who will actually resolve your issue. Save your money and your sanity—do not fall for their promises. You'll end up paying for repairs out of pocket anyway, on top of the overpriced warranty. Go elsewhere if you want real coverage and service.
HI Sky. Thank you for your feedback. We're sorry to hear about your unsatisfactory experience with our services. Your frustration about communication difficulties and coverage limitations is something we take seriously. Our aim is always to provide clear, reliable service, and we apologize if we didn't meet these standards this time.
We encourage you to reach out to us directly via feedback@endurancedirect.com so that we can investigate your concerns further and work toward a satisfactory resolution. We’re committed to resolving this issue for you and regaining your trust in our services.
Thank you for helping us improve.
- The Endurance Team
Reviewed Jan. 7, 2025
I received clear instructions as to how to get a copy as I misplaced mine! Thank you. Endurance is a great company and I appreciate all the help I received! The lady I visited with gave me good advice and I was able to get an answer to my question immediately! Thank you for your help!
Hi Helen! Thank you so much for your kind words and for sharing your positive experience with Endurance! We're thrilled to hear that our team provided you with the help you needed and answered your questions promptly. Your satisfaction is our top priority, and we're always here to assist you whenever you need us. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Jan. 6, 2025
I’m happy with their sales tactics. I explained to two different sales representatives that I wanted to make a decision after I shop around to have something to compare it to. The first guy didn’t take no for an answer and kept asking why I didn’t want to buy today and I had to keep explaining to him I don’t want to make any decisions without comparison. He kept pushing. The second guy was just as aggressive and actually got angry and lied about what I said, putting words in my mouth and laughing in my face when I informed him the exact same thing as the first guy. I honestly felt highly offended and disrespected by the second guy. Neither person seemed to care about my business decision and was not professional at all. I just wanted to share my experience. Bullying and pressuring people is not a good sales tactic.
Hi Sedrick. Thank you for sharing your experience with us. We deeply apologize for the behavior of the sales representatives you encountered. It’s certainly not the professional standard we strive to maintain at our company. We understand how important respect and trust are during such discussions, and we’re sorry your experience did not reflect that. Your feedback will be reviewed internally to ensure this situation does not happen again. We truly value your business perspective and encourage you to reach out with any further details or concerns, discerning your past incident. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Jan. 6, 2025
I have not yet needed to use the insurance but, I spoke to Tabitha in customer service and she was very helpful. She was able to solve a problem with billing and answer the questions I had. I will give another review if I need to have repairs done.
Hi John! We're happy to hear that Tabitha was able to assist you with your billing questions successfully. Your satisfaction with our customer service is important to us. If you need any assistance or follow-up, rest assured, we're here to help whenever you need. Thank you for choosing us!
- The Endurance Team
Reviewed Jan. 6, 2025
When contacted them the gentleman was very insightful and helpful. I received what I needed but I did prematurely. I called back to cancel and the young lady asked why, but non-judgmental and provided what I needed a full cancelation.
Hi, Lamar. We're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed Jan. 6, 2025
Great compassionate service received when talking to Manager. 01/06/25. He helped my husband and I make important decisions regarding our 2018 Mitsubishi Eclipse Cross. We appreciate his help very much. He patiently took as much time as necessary to reassure us regarding any questions we had.
Stanley and Margaret, we’re so happy to hear you had a great experience with the Endurance manager you spoke with! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Jan. 6, 2025
I want to give my customer service Lady a High 5 Stars. January 6, 2025 (morning). She was as follows:
- Patient
-Kind
-Great conversation
Excellent Job. Keep up the Good work.
Thank you so much for your 5-star review! We will share this with our customer experience team to let them know to keep up the amazing work.
- Endurance
Reviewed Jan. 6, 2025
The representative Cynthia **, has great managerial skills, when it comes to customer service, and in my opinion, she should be considered to be promoted to your management team. I felt comfortable the entire call, and Cynthia assisted me very thoroughly. Please take care of your sales staff, that deserve promotion.
Thank you so much for your 5-star review, Ronald! We will share this with our customer experience team to let them know to keep up the amazing work. - Endurance
Reviewed Jan. 5, 2025
I have not had to use My Endurance Warranty yet - but during the process of establishing a warranty prior to taking delivery of my vehicle Laura ** was incredibly helpful when I ran into an issue with the car dealer. All went well - Laura was a lifesaver! I am at ease knowing I have chosen a company with a great reputation with great reviews and ratings. And, most comforting is in speaking with the repair facility I use - they said they recommend Endurance as well and that they have no issues working with them.
Thanks for sharing your experience! We're so glad to hear that Laura was able to help you through the process and it’s great to know your repair shop also recommends Endurance, giving you even more confidence in your coverage. If you ever need anything, we’re here to help!
- Endurance
Reviewed Jan. 4, 2025
My experience in getting our extended warranty with Endurance was a blessing in disguise. After having several difficult conversations with other companies, Mr. Nathan ** answered all the questions I had about the different plans they offered to us. Looking forward to having a long relationship with your Company. Thanking you in advance.
Hi, Juan. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our company and the Endurance rep you worked with. We look forward to having you as a client for many years to come!
- Endurance
Reviewed Jan. 4, 2025
I have been waiting to hear from you guys. Still waiting on your inspectors to come to the shop. The shop is approved by you. The car went in Friday morning at 10. I am renting a car through Monday. I personally talked to a very nice lady at your call center. The shop faxed the info she said was needed. So I am very anxious.
Hi, Dale. We understand how frustrating this wait must be, and we truly appreciate your patience. If your claim is still unresolved, please reach out to our team so we can look into this for you right away. You can contact us at 1-866-432-4443, and we’ll do our best to provide an update and help move things forward. Let us know how we can assist!
Reviewed Jan. 4, 2025
I had a very positive experience with Endurance auto warranty, especially with Rita **. I was having some issues with my monthly payments and Rita made it right she really did and I felt like she cared about me and my situation. She is such an asset to Endurance and although I haven't used them for repairs, I like their customer service.
Renee, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Jan. 3, 2025
Background. I had a check engine light come on in my car, so I went to a local O'Reilly Auto Parts store to have the code read. The code was P00335, indicating an issue with the crankshaft position sensor. I purchased the sensor from O'Reilly’s and then drove my car—which was running perfectly fine with no noises or other issues—to the local Ford dealership for further inspection and repair.
The Nightmare with Endurance Warranty. Endurance Warranty sent an "inspector" to the Ford dealership. Despite the car running flawlessly, their so-called expert claimed the timing chain was broken and denied my claim, alleging it was a pre-existing condition. Their reasoning? They claimed that the P00335 code indicated the timing chain was going to fail—a blatant lie. Let me be clear: there is NO diagnostic code that predicts a timing chain failure. Multiple certified master mechanics have confirmed this. To add insult to injury, the Ford dealership’s service technician called this assessment "complete nonsense." The car was running perfectly with no unusual noises, which is a telltale sign of timing chain issues. This was purely a tactic by Endurance Warranty to avoid paying for the repair.
Endurance Warranty’s Dishonesty. After this fiasco, I researched Endurance Warranty and found out that I’m not alone. Just in December, the Better Business Bureau recorded 42 similar complaints about Endurance Warranty denying claims on flimsy or fabricated grounds. This is a disturbing pattern of customer exploitation and refusal to honor valid warranty claims.
Avoid Endurance Warranty at All Costs. Endurance Warranty’s behavior is disgraceful. They’re quick to collect payments but will jump through hoops to deny claims when you actually need them. Their inspectors either lack the proper training or are instructed to fabricate excuses to deny coverage. This company is scamming hardworking people out of money and leaving them with repair bills that should have been covered.
Final Thoughts. Save yourself the headache and steer clear of Endurance Warranty. They’re not in the business of helping customers—they’re in the business of ripping people off. I’m taking this matter to court, armed with written statements from certified master mechanics to prove their wrongdoing. If you’re considering Endurance Warranty, don’t. You’ll regret it. I was warned and didn't listen.
HI Jon. We understand your frustration and sincerely apologize that your claim was not handled as expected. Our priority is to serve our customers honestly and efficiently, making it distressing to hear your experience didn’t meet these promises. We're investigating these concerns to provide clarity on the processing decisions made for your vehicle. Should you wish to discuss this further, please reach out to us directly at feedback@endurancedirect.com with your claim details. Your feedback is vital in helping us improve our services moving forward. Thank you for your patience and for providing your insights.
-The Endurance Team
Reviewed Jan. 3, 2025
Avoid at all Cost!!! I will start by letting you know I have been in the automotive industry for 26 years and worked with brands such as Oldsmobile, Nissan, Suzuki, Toyota, and Lexus. I have definitely seen my fair share, but in all those years I have never personally dealt with an Extended Warranty company that is so vague and deceptive as Endurance has been.
After purchasing a luxury vehicle with the company who claims to be the "BEST", I thought I had peace of mind that no matter where I may be traveling, my wife would be taken care of and could have her vehicle repaired without assistance from anyone. 6 months after purchasing the warranty there was an issue, the vehicle has now been in the shop for over 5 weeks, and the claims "Specialist" that is assigned to us, can only regurgitate from the script she is given. They are asking for a non-serviceable part to be taken apart before they would send out an adjuster to verify issues.
HOW can you verify issues if the part is taken out?? Furthermore, being a non-serviceable item (as defined by OEM) that requires a sealed unit for replacement, what are the expectations if someone were to tear the item apart? Endurance cannot/will not answer these questions and just continue to read off a script that would be valid if the vehicle in question was an early 90's 4wd pickup truck. This review could go on for much longer, but I believe it is enough to make my point that. THIS IS THE WORST CHOICE FOR AN EXTENDED WARRANTY, BUYER BEWARE!!!!
Hi Cole. Thank you for sharing your insights and experiences with us, and I apologize that we haven't been able to meet your expectations with your coverage. We understand your frustration, especially when dealing with unresolved vehicle issues. We value transparency and customer satisfaction, and your feedback highlights crucial areas where we need to improve.
It is crucial to have peace of mind while knowing your vehicle is protected. Therefore, please allow us to assist further in addressing your concerns. Contact us directly at feedback@endurancedirect.com so we can investigate the specifics of your case and work toward a satisfactory resolution. We appreciate your patience and the trust you've extended to us, despite current matters.
Thanks again for your thorough communication, helping us in refining continued reliability in our practices.
-The Endurance Team
Reviewed Jan. 3, 2025
The representative who I spoke with took the time to explain the contract and answer my questions. He was willing to go over anything that I did not understand the first time. Overall, he did a great job in representing the product and how it will benefit me when the time(s) come(s).
Hi Janice! We're happy to hear about the thorough and helpful service you received! Ensuring our customers truly understand our products and feel confident about their benefits is our top priority. Thanks for sharing such a positive experience. If there's anything else we can do, please feel free to reach out.
- The Endurance Team
Reviewed Jan. 3, 2025
Rep was amazing and I pray that when I need repairs done to my vehicle it is as seamless as signing up for the warranty. Love the peace of mind knowing that all the necessity and luxuries are covered. Thank y'all so much.
Hi, Michael. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy. - Endurance
Reviewed Jan. 3, 2025
She wasn't rushing me as I had to go to my car several times for the odometer number, etc. I just wish it didn't go in effect until 1,000 miles from now. I had Endurance before but my Sister and Brother In Law suggested I cancel it. Just hopeful nothing happens until my coverage starts.
Hi Marta! Thanks for choosing us again! We understand your preference for the timing of your coverage and are committed to providing you with excellent service. We're looking forward to supporting you once your coverage begins. If you have any questions or need further information as your plan activates, please let us know. We’re here to help!
- The Endurance Team
Reviewed Jan. 2, 2025
Really not worth the money. They basically don't cover anything when it comes down to it. Make sure you are interested in what they explicitly cover. Otherwise it's not worth the money since they won't cover it unless it's directly called out which is very few things.
Laura, we're sorry to hear that your expectations were not met. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com.
Thank you, The Endurance Team
Reviewed Jan. 2, 2025
It's a great feeling to know that you're covered in any vehicle situation. I have Endurance on both of my vehicles. The representative Dalton was a great help. He explained everything and answered all my questions. I would definitely recommend endurance to any one of my friends. They're great and it doesn't cost much to have this warranty. You can't go wrong with this.
Hi, Rich. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed Jan. 2, 2025
Just wanted to give Katherine a High Five for her knowledge with Endurance! You saved me! I am so grateful! I had no idea what I was doing when I called in today. I began to ramble and Katherine calmed me and got me refocus. Thanks again Katherine!!!
Hi Teresa! We're thrilled to hear about your outstanding experience with Katherine. Ensuring that our representatives provide clarity and exceptional support is very important to us. We're happy that Katherine exceeded these standards and left a great impression on your call. Thank you for sharing your positive experience, and we're always here for you should you need us again in the future!
- The Endurance Team
Reviewed Jan. 2, 2025
Haven't had to use it yet, but it's comforting to know it's there when I do. With the high cost of repairs these days, it's nice to know that someone has got your back when you need them. It just makes dealing with high cost repairs easier to face and peace of mind knowing it is there
Hi Thomas! Thank you for sharing your thoughts with us! We're thrilled to hear that you're finding peace of mind and that our plan can help alleviate concerns about high repair costs. If you have any future inquiries or need assistance, we're here to help.
- The Endurance Team
Reviewed Jan. 1, 2025
There has been no communication at all post sale. I’ve messaged several times as documented here. I would NOT recommend this company. As you can see all my attempts here you can expect the same high pressures sales tactics and once they have your money they are finished with you apparently. I don’t have any evidence either. Just some screen shot of charges and a manual sent to me. Nothing more. Avoid avoid avoid. I’ve seen that credit unions and banks offer warranties that are more legitimate. Avoid Endurance at all costs. You’re going throw away your money.
Hi Michael. I'm sorry to hear about your experience and I truly understand your frustration with the lack of communication and support post-sale. It's crucial that our customers feel valued and supported at every stage of their journey with us. We take these concerns very seriously and are committed to resolving any issues that have left you disappointed.
Please reach out to our customer service team directly at feedback@endurancedirect.com so that we can better assist you. We want to ensure your concerns are addressed comprehensively and work towards reinstating your confidence in our services. Thank you for your feedback, as hearing from customers is essential in guiding us to improve continually.
Best regards,The Endurance Team
Reviewed Jan. 1, 2025
Brett ** did a terrific job at helping me through the process of securing a solution for our Jeep Grand Cherokee SRT. He is a very knowledgeable person and I appreciated his guidance. As a result, I will seriously consider Endurance for my next vehicle purchase. Thank you, Brett. Happy motoring.
Hi Anto! Thank you for your positive feedback! We are thrilled to hear that Brett provided exceptional assistance throughout your experience. We value knowledgeable team members like Brett and pride ourselves on offering outstanding service. We genuinely appreciate your consideration of Endurance for your future vehicle plans and look forward to serving you again. Happy motoring!
- The Endurance Team
Reviewed Jan. 1, 2025
Cannot open or print. All I have is my phone. Please send hard copy to my P.O. Box as listed below **. Thank you. The agent I spoke to did a very good job letting me know what will be covered. I told her the only major work I have had done is overhaul (I guess that is the correct word) of my transmission in November 2023.
Reviewed Dec. 31, 2024
DO NOT USE THIS COMPANY !!! I purchased this plan back in 2022 when a bought a used truck with high mileage and was concerned about big ticket items down the road. Chose the Secure Plus plan.. Shortly after I was out of the "grace period" that Endurance requires on used vehicles I began having transmission issues..
I took it to a transmission shop, they contacted Endurance, A rep came and agreed that the transmission was failing and would be covered to be replaced until I received a phone call from Branch Manager Art ** informing me that while I DID meet the grace period requirements the fact that is was only weeks after such time it was indicative of a ongoing problem so therefore he was denying the claim. But wait there is more... I have not submitted another claim, almost 2 years mind you, until this past week.. ONCE AGAIN the part is stated as covered under my plan and yet they are refusing to pay for it.. Bottom line it is my opinion that this company has a license to steal, they will sell you a plan then deny, deny, deny..
Reviewed Dec. 31, 2024
Robin my contact who was awesome on the phone and help me navigate from transferring warranty from one vehicle that I sold to my other one. Thanks Robin (if you are her boss, please give her a raise). More should look into transferring their warranty.
Hi, Rick. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Dec. 31, 2024
During the initial phone call the salesman was friendly and answered all my questions about Endurance warranty when asked if I could opt out of the plan if it was not what I needed at this time. He said yes within 30 days. I've decided to purchase a new truck. Called in and Endurance refunded my initial payment no questions asked. Now that's good
Reviewed Dec. 30, 2024
The gentleman was very knowledgeable concerning the plan I chose. He asked if I had any questions or concerns. He went over the plan with me regarding the policy. We set up a payment plan and he also informed me of the length of time. He also told me I could call customer service. His name was David. HE WAS VERY HELPFUL.
Hi, Lois Welcome to the Endurance Family! Thank you very much for voicing your positive experience with David. We look forward to having you as a client for many years to come. - Endurance
Reviewed Dec. 30, 2024
I had called once trying to cancel my contract and the lady didn't want to cancel it so I switched to another contract and called back about 3 weeks later and the girl canceled it for me. I was wanting to trade for a new car.
We're sorry to hear that you canceled your coverage with Endurance. Should you ever reconsider or have any questions in the future, our team is here to assist you. We genuinely appreciate your feedback and hope that you'll consider Endurance again in the future.
- Endurance
Reviewed Dec. 30, 2024
They would not cover the cost of my repair after waiting a month. It cost me $1000.00 to the repair shop for pulling out the transmission. I lost my car and I was only refunded $250.00. They are also very rude on the phone.
We’re sorry to hear about your recent claims experience, Ann. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
Thank you,- Endurance
Reviewed Dec. 30, 2024
My review from the start was a great one. He explained the whole thing to me of what I'll be getting and what it would cost in total for how many months. What I had to pay the day of as a first time buyer.
Thanks for the stellar rating, Oneta! We're so glad you chose Endurance and that our team provided you with excellent service!
- Endurance
Reviewed Dec. 30, 2024
I am having a very disappointing experience with Endurance Auto Warranty. When my car broke down and it was towed to the dealer because it was closer, they filed a claim for the repair. They found that I needed a new transmission. Endurance told the service department that they need to tear down the vehicle which costs around $6,000 but if they denied the claim afterwards, I would be responsible for that charge plus to actually repair the vehicle. I have been without my car for two weeks and now I have to pay out of pocket to get it out of the shop. After waiting on hold for what felt like hours, I was told that I should take the vehicle to another location where they charge less but if the claim is denied then I would be forced to pay for everything as well.
I am trying to cancel my extended warranty and they won’t even let me get out of the contract. I have provided all the required documentation showing that I have always maintained my vehicle, I still got nowhere. Their customer service is unhelpful, and the whole process is a complete waste of time. I would never recommend Endurance to anyone. They don't honor their policies, and it feels like they're just trying to get out of paying for legitimate repairs. Save your money and look elsewhere for an auto warranty that actually provides value.
Reviewed Dec. 29, 2024
This company does not stand by what they say. I had car problems. Took it to a mechanic to be told that they would not cover any of it, because I hadn’t lubricated the tire rods. What an excuse not to pay, who does that, I was out of pocket $1500. Never again my first & last time with them. My advice don’t waste your time or money. I needed a valve cover gasket replaced, CV axle & outer tire Rods plus a drive belt they did not cover any of it, but they didn’t have any problem taking my monthly payment. CANCELED!!!
Reviewed Dec. 28, 2024
I bought this warranty coverage for my daughter last Christmas. When a covered claim arose, the company claimed the vehicle wasn't covered as the VIN for the car was not in its system. Endurance would not authorize repairs. When we showed Endurance it made a data entry error on the VIN, it then delayed payment claiming we did not provide proof of payment. We did provide it on several occasions. It has taken about 110 days for payment after the claim was submitted. Even after factoring in the $100 deductible, it only paid 43% of the repair cost. You send emails, call them, and they do not respond. Danica Patrick should be ashamed to be a spokesperson for this clown show. Endurance made this claim process so frustrating and needlessly complicated. Don't buy this product and be mislead by Endurance's glitzy commercials.
Reviewed Dec. 28, 2024
This was my worst experience and nightmare going with this extended warranty company called Endurance. They charge me 215 bucks to get the policy going on then my first payment of 188.45 after one month or 1000 miles I file a claim to get my truck fixed, it was so many back and forth with this extended warranty company.
When I was talking to the customer service agent on going over the contract they told everything was covered towards the engine for instance like brakes, axle, steering wheel, transmission, heating on cooling system, power steering system, tires front Tran case, etc so when I took my car to the dealership in Orland Park Illinois I was a Stan still with the dealership on the warranty company just to find out they need more information about the truck.
After three days at the dealer no outcome. I end up of to take the truck to different locations for them to diagnose it again then called in once more to the warranty company just to find that the parts are not covered by the warranty so I lost my 376 dollars so anyone who is thinking about using this warranty company called Endurance please do not use, they are very shady and dishonest. Be careful of them. Please stay away from this company. I beg you not to use them.
Reviewed Dec. 27, 2024
Phone service was excellent. Website is a nightmare. Coverage is very good, just watch the fine print for required services. Make sure you follow all required service intervals or there is no coverage.
Reviewed Dec. 27, 2024
I purchased a warranty for my vehicle. It covered drive train air-conditioning. It come time to repair my vehicle. I can't find a local repair shop, that honor Endurance company. I had to go to the next town. I got a bill for eight hundred dallars. Endurance deductible is $100 for me. They refuse to honor the contract. I had to pay six hundred dollars to get my vehicle.
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
