Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts (VSCs) that can help cover the cost of unexpected mechanical breakdowns after a vehicle’s factory warranty expires. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Our review standards
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed March 4, 2025
The agent, Karolina, was patient with me as I asked a million questions and needed many repeats of the plan's benefits for me personally now and in the future. My hope is that this plan will help me and my car for years to come.
Thank you for the 5-star review, Elaine. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service. If you ever need anything, we’re here to help! - Endurance
Reviewed March 4, 2025
I signed up for Endurance Auto Warranty to have peace of mind with my vehicle, and overall, it has been a decent experience. The coverage options are flexible, and the pricing felt fair compared to other warranty providers. The signup process was smooth, and customer service was helpful when explaining my plan. However, when it came to filing a claim, I faced some delays. The approval process took longer than I expected, and I had to follow up multiple times to get updates. Eventually, my repair was covered, but the back-and-forth was frustrating. If you're patient and willing to deal with some extra steps, Endurance can be a solid choice for extended warranty coverage.
Hi James! Thank you for sharing your experience with us! We’re happy to hear that our coverage options and pricing met your expectations and appreciate that you found the signup process smooth and the customer service team helpful. We apologize for the delay you experienced when filing your claim and for any inconvenience it caused. Your feedback is invaluable and will help us improve our processes. If there’s anything more we can do to support you, please don't hesitate to reach out to us at feedback@endurancedirect.com. We value having you as a customer and assure you of our commitment to continue offering the peace of mind you signed up for.
Thank you,The Endurance Team
Reviewed March 4, 2025
I feel really good about getting the warranty that I got because, I have full coverage from the front to the rear, and I even got electrical with it, and I feel that that's amazing. It made me feel really satisfied with what the guy said about everything that's included with my plan. I was really satisfied with the whole conversation.
Hi, Steven. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed March 4, 2025
Mr ** was knowledgeable, very kind. Just a wonderful customer service experience. I was looking for a warranty at other places but he sold me because he knew his job. It's hard to get that kind of service today, please keep up the good work and hired more people like him.
Leslie, we’re so happy to hear you had a great experience with our customer service team! We’ll make sure that they receive the recognition they deserve. If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 3, 2025
Anytime I have called, my question(s) have been answered quickly and kindly. I recommend Endurance to you. I have had great luck in getting my only claim covered quickly and with ease. Endurance took care of everything.
Hi, Beth. Thank you for recommending us in your review! We’re glad your claims experience with us was quick and easy.
- Endurance
Reviewed March 3, 2025
I have experienced a easy and call process with Customer service. I was going to cancel but I was quickly reminded of great perks I can't get anywhere else. I was recommended a Endurance by my car junkie friend. Thank you.
Hi, Melea. We're so glad you chose to stay with us and that you love your Endurance benefits. We look forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed March 3, 2025
I have a 2007 Chevy Silverado with approximately 198K miles. Purchased Endurance Gold Package. First mechanical issue, Power Steering Pump totally went out. Confidently, took vehicle to Chevy Dealership for Diagnostic test. Problem identified on the first day. Dealership contacted Endurance to initiate claim. At this point, the vehicle must stay with the dealership until repair are complete or claim is denied.
Three days later, I get a call that the claim was denied. Called Endurance to get clarification on the denied claim. After I spoke to customer service, I made the decision to cancel the policy. Got transferred over to another department to initiate cancelation. The agent spent almost an hour trying to justify keeping the policy and attempting to explain why the repair wasn't covered. In the end, the agent suspended my payments for about 4 months and lowered my monthly payment to convince me to keep the policy and compensate me for the issue. I took my vehicle to a local mechanic to have the work done for a reasonable price and excellent service. The owner of the shop, said that the extended warranties are not worth the hassle and to simply put money aside for unexpected repairs. Advice that made sense and advice that I actually took.
At this point, I still have the extended warranty, due to the compensation package the agent gave me, so I'm still covered just in case something major happens that's actually covered by my policy. Fast forward four or five months, I started having issues with my transmission, which is definitely covered according to the policy. Once again, confidently took it to the dealership. Once again but this time, after a week and half, without a vehicle, I received a call that the claim was denied. At this point, I'm done!
Called to cancel again. Different agent asks me to reconsider. Recommends another payment deferment and possible lower monthly premium. Didn't finalize the cancelation, was asked to think about it and the agent would call me back the next day. Next day no call. I contacted Endurance again, a different agent started talking about a cancelation letter and trying to convince me to keep the policy. Couldn't finish the call due to an appointment. At this point, I'm done with Endurance. Will call back later today and finalize cancelation.
Hi Charles. We appreciate you sharing your detailed experience with us. It seems we've missed the mark in providing the resolution and assurance you expect from a vehicle coverage. It's crucial for us to uphold strong communication and clear next steps during such processes to prevent further dissatisfaction. Your feedback signals areas we need to desperately improve, especially in handling claims and enhancing our services' clarity. It's important to us that lingering issues are fully addressed. Please reach out at feedback@endurancedirect.com so we can discuss your account further and aim for your complete satisfaction. Thank you.
- The Endurance Team
Reviewed March 3, 2025
Denise ** helped me with my recently purchased Premium and Elite warranty. She was very helpful and even fulfilled my in writing requests. Top notch service from start to finish. I would recommend this service to anyone needing an extended vehicle warranty.
Hi Eli! Thank you for sharing your positive experience with Denise and our vehicle protection services! We are thrilled to hear that you received such helpful support with your Premium and Elite protection plan. Your recommendation means a lot to us, and we're here to assist should you need anything in the future.
- The Endurance Team
Reviewed March 3, 2025
My customer rep was awesome and took care of my issues quickly. I appreciate all he did for me. He was very attentive and listened to my concerns. This was all handled in an expedient manner and I am grateful.
Hi Kathy! We're thrilled to hear that our representative provided you with excellent service! Taking care of your issues promptly and attentively is our top priority. We will ensure that your appreciation is shared with the team. Thank you for choosing us—your positive feedback truly inspires us!
- The Endurance Team
Reviewed March 3, 2025
I purchased a $3000 service agreement with Endurance. This ended up being a very bad decision. It took them 6 weeks to approve my claim. They tried everything in their arsenal to try and deny the claim and I was offered no help whatsoever by their customer service and claims teams. They also only cover up to 5 days of a car rental so this whole 2+ months without a vehicle I've had to pay out of pocket. Don't waste your money with them!
Hi Justina. Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the challenges you faced with your claim approval process and your experiences with our customer service and claims teams. Additionally, we understand the frustration regarding the limit on your car rental reimbursement.
We value your feedback, as it is crucial in helping us improve our services. We would like to investigate your situation further and strive for a satisfactory resolution. Please reach out to us at feedback@endurancedirect.com, and one of our team members will connect with you directly to address your concerns promptly.
Thank you for allowing us the opportunity to improve your experience. We are committed to ensuring better outcomes and appreciate your patience as we delve into this matter further.
- The Endurance Team
Reviewed March 2, 2025
We have had an extended warrant in the past. Not from Endurance. We've had it from another company. And the car that they insured is in 2011. And they said they would insure it. And so, I said “Okay. Fine. We'll go with you.” But that's the reason why we went with Endurance. That and Danica Patrick.
Purchasing the warranty was easy and quick. I did it over the phone. I've read two-thirds of the policy so far. We haven't had an opportunity to use it, but it sounds like it's pretty good. I've got a mechanic that I've been to for more than 20-years, and he recommended them. That and the fact that. And once I started checking it out, the recommendations were there from people that I know that are in the auto business. And so, we went ahead and did it.
I was surprised that the price was as reasonable as it was, particularly given the mileage and the year on the car. We're very pleased with that portion of it. My mechanic said, “Oh, yeah. We got no problem with them. They have their own people and they make their own decisions. And they don't have to rely on somebody else somewhere else.” And I said, “Well, okay then. We'll bite the bullet and go try it.” I had no reason to use it, but the process was simple. The people seemed to be straightforward. The contract, when it came to me, came to me when they said it was gonna be there. And everything was as she told me over the phone.
Hi Paul! Thank you for sharing your detailed experience with us! We're happy to hear that both the signup process and the coverage have met your expectations. It's great that our reputation and transparency resonated with you and instilled confidence—enough to encourage the transition after a challenging experience. Your trusted mechanic’s recommendation and your impression of our representative acknowledge the quality service we're proud to offer. If there's anything else you need or whenever you’re ready to utilize your coverage, we're here to ensure you receive the excellent support you already expect. Welcome to the Endurance family, and thanks for choosing us for your automotive peace of mind!
-Endurance
Reviewed March 2, 2025
I had another carrier I was dealing with, and I canceled it because I came out of pocket too much, and I went with Endurance. I got an older vehicle, and I wanted to make sure my vehicle is covered and not have to come out of pocket for any expensive repairs. The sign-up process was easy. They went over the plan, explained everything's 100% covered, went over the details and the specifics and got everything included at a reasonable price. I liked the customer service that I got because one of the plans was a little bit higher price, and they broke it down to what I could afford, what I felt comfortable paying, and I got the same stuff that the other one had. They extended the term to 60 months, I pay for three years, and then the other two years are free, so I took that ‘cause it has longer coverage and a better payment plan.
Hi Wendell! Thank you for sharing your fantastic experience with us! We're thrilled to know that our team was able to guide you through the coverage options and find the best plan for your needs at a great value. We’re happy you found the sign-up process straightforward and appreciated our provision of comprehensive coverage for both your new and used vehicles. It's great to hear that our customer service worked with you to offer manageable financial solutions, enhancing your satisfaction compared to previous providers. If you need further assistance, please feel free to reach out. We're here to support you anytime!
- The Endurance Team
Reviewed March 2, 2025
Endurance was everything that I was looking for and I was really impressed with the price of the warranty. Then the young lady that signed me up was very informative. She explained everything clearly to me. She was knowledgeable and answered all of my questions. The representative also told me that I only have $100 deductible or co-pay, and then Endurance will pay the rest on the car repairs. Also, if my car is to go to the shop, I can get a rental, which is important to me since I only have one car. If my car breaks down out of town, they will put me up in a hotel. I am happy with the decision that I made. I would recommend Endurance to anyone needing coverage.
Hi Judylen! Thank you so much for sharing your positive experience! We are thrilled to learn that our team could provide you with clear and helpful guidance while selecting Endurance for your auto protection needs. It's great to hear that you're pleased with the coverage perks like rental cars during repairs and the peace of mind that comes with being covered when unexpected breakdowns happen. Your recommendation means a lot to us, and we're dedicated to maintaining this level of excellence as you move forward with your coverage. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 2, 2025
After reading a recommendation just like this I purchased a "warranty" from Endurance. Worst possible choice I could have made. I ended up needing to use what I had purchased from Endurance only to lose my vehicle and end up battling the finance company in court. I contacted Endurance about needing to use the "warranty" I had purchased, went to the dealership that I was instructed to take my vehicle to and had the dealership contact Endurance once they submitted the paperwork to get the things done my vehicle needed. Endurance told me that I was 100% covered for what the dealership submitted to them. Halfway through the work Endurance backed out of their commitment and left e with a bill I could not afford. I lost my vehicle and now I'm in court battling the finance company.
I would not recommend Endurance to my worst enemy! Not only did I lose my vehicle and am fighting money issues in court, my credit rating took a nose dive and I am still unable to get financing to get another vehicle. Never again will I purchase something by Consumer Reports recommendation and never again will I do business with Endurance.
We apologize for the experience you've had, and it's important to us to address your concerns effectively. It's deeply distressing to hear about the issues with your coverage and the implications beyond that reach into personal financing challenges. We take situations like these very seriously as customer satisfaction should never compromise anyone's financial or personal state.
Ensuring a reliable and transparent service is fundamental to us. We urge you to contact us directly at feedback@endurancedirect.com, enabling us to thoroughly investigate this issue and work towards resolving your concerns. Your voice is important and essential in enhancing the integrity of our service fulfilled to our customer’s specifications.
Thank you for bringing these matters to our attention. We're committed to addressing them with utmost priority.
- The Endurance Team
Reviewed March 2, 2025
The warranty on my Expedition ran out, so I looked for other companies. What I like about Endurance is that they cover practically everything. I can go to any dealer or authorized mechanic. Another thing is the price was right. Everything was simple on the sign-up. I got on the phone and talked to the lady. She gave me detailed facts and sent me an email with all the information. It was actually the first time I enjoyed talking to someone. So far, I’m happy with them.
Hi Rodney! We’re thrilled to hear that you're happy with your Endurance experience and that the coverage, flexibility, and pricing met your expectations. Providing detailed information and follow-up is what we aim for, and it's gratifying to know you appreciated the smooth sign-up process with our team. If you ever have any more questions, please don’t hesitate to reach out. Thank you for your feedback!
- The Endurance Team
Reviewed March 2, 2025
Our warranty has been out for about a year on our Jeep. And I knew that everything costs a lot of money now to have anything fixed anymore. Just the massive amount of money it can cost to do a transmission, brake lines, the motor itself, air conditioner. Any of that stuff is thousands now. And it's just a matter too of getting as little as anyone knows about a car anymore with all the technology that's involved with it. That's part of it, too. If this was a 1960 car, I could work on it. But I can't do anything on these vehicles
I went on to two different places and did om research, and I said, "Okay. That sounds like what we need and what we want." Th agent was very pleasant. She was knowledgeable and she was generous enough to be very laid back as far as me relaying things back and forth between the wife and myself so that we could talk about it at the same time as we were talking to her. She was very clear, focused, easy to understand. That was a big deal. We’re now covered bumper-to-bumper.
In the long run, it may be profitable. It's going to allow us to keep our car longer than we had originally anticipated.
Hi William! Thank you for your glowing 5-star review! We're thrilled to hear that your sign-up process with Endurance was smooth and that our representative provided knowledgeable and clear communication that met your needs. Ensuring you're fully supported with comprehensive coverage gives us joy because it makes a real difference for your peace of mind and vehicle's longevity. If you ever have any questions or need further assistance, please don't hesitate to contact us. We appreciate your recommendations to your friends and are excited to continue serving your needs!
- The Endurance Team
Reviewed March 2, 2025
A dealership wanted to offer me a used car warranty for a certain price. Endurance was offering a discount with the initial sign-up, so I went with them. I would recommend them. The rep I talked to gave me all the information on the coverage they offer for the different levels of plans they have. I got a feeling he might have been an overseas representative, but he was very good.
Hi Thomas! Thank you so much for recommending us and sharing your excellent experience. We're happy to hear that our representative was able to provide you with all the necessary information and that you are satisfied with your coverage plan. We're thrilled to have you as part of the Endurance family and are committed to continuing to serve you well.
- The Endurance Team
Reviewed March 2, 2025
I had a good experience signing up with Endurance, but I didn’t like it when the sales rep was telling me to sign up on that day if I wanted the deal. She was saying stuff that I feel wasn't true. But I understand that because she’s just doing her job, and everybody does that.
My brother was the one who told me to go with Endurance. I was with another company before, and when that expired, I couldn’t afford to get it again. I’ve heard of so much bad talk about other companies, that they don't cover this and that, but hadn’t heard anything about Endurance.
Hi Ivey! Thank you for sharing your experience with us! We're glad to hear that your sign-up process was satisfactory and that our customer service team made you feel well-served. We always aim to offer the best possible service and understand your feedback regarding standard sales pitches. Such strategies can indeed feel a bit eager at times, and we appreciate your openness on this front. If you have further questions or need assistance in the future, please don't hesitate to reach out.
-The Endurance Team
Reviewed March 2, 2025
Thank you for treating us like humans instead of a number. We thank you for kindness. We had "Car Shield" but happy to be with Endurance. Not saying anything bad about Car Shield. I feel more comfortable having you care for us and our automobile. Our little Ruby (Toyota) certainly feels better. Again we thank you so very much. YES YES YES,
Hi Steven! Thank you so much for your heartfelt endorsement. We're thrilled to hear you feel appreciated and comfortable under our care at Endurance. We aim to treat each customer with kindness and gather inspiration from hearing your positive experience with "little Ruby." We look forward to continuing to support you and your Toyota in any way we can. If you have any questions in the future, please feel free to reach out. Your enthusiasm and satisfaction are incredibly rewarding to us.
- The Endurance Team
Reviewed March 1, 2025
I was having problems with the website and the app trying to change my truck over, because it's not comprehensive enough to cancel a policy and move it over to something else. You can't do it. I had to do it verbally, and then I kept getting emails to renew my older truck. I had to call again to make sure that that wasn't the case. Then I had to get a certified letter notarized to verify my truck, which is fine. I understand you have to cover your bases. So it's fine. Everything’s fine. Very helpful. Endurance is very nice and great. I referred them to three friends of mine, and everybody that I've spoken to who looked into it is very happy.
Hi Jeffrey! Thank you for sharing your experience with Endurance. We're happy to hear that our coverage has been favorable, and that our customer service team was a helpful presence. Your feedback on the website and app experience is invaluable, and we're committed to enhancing their user-friendliness for better convenience in the future.
We're grateful for the trust you've shown in recommending Endurance to your friends. Please don't hesitate to reach out for any assistance you may need. We look forward to continuing to meet your auto protection needs effectively.
- The Endurance Team
Reviewed March 1, 2025
You never know when your car will stop working. It sill stop any time something goes wrong. The representative that signed me up with Endurance was very professional. She did a very outstanding job. when I gave all my information, my monthly payment was 189 a month.
Endurance has good customer service. When you have a problem, you take your vehicle to an authorized shop and show them your problem it. They should be able to cover under your warranty. You pay your deductible and keep going.
Hi Jerry! Thank you so much for sharing your experiences with us. We're thrilled to hear that both our television ad and our promotional offers met your expectations. Our mission at Endurance is to provide seamless and reliable services, from initial sign-up to lifetime coverage. It’s great to know that our professional and keen customer service appeals directly to what is important to you. Should you have further needs related to your plan or wish to enquire about potential perks, simply reach out. We look forward to continuing your satisfaction journey, ensuring you always have peace of mind.
- The Endurance Team
Reviewed March 1, 2025
I first heard about Endurance via my local BMW dealership about a year ago. I had purchased a used BMW X5 and I'm in a few forums online. Everyone talked about how risky it is owning a luxury vehicle without warranty protection. I was right at the end of my warranty, so I went ahead and made the purchase at the recommendation of my dealership after the inspection. And I've since had a couple of issues with BMW, which Endurance took care of the warranty.
My transfer case went out and my rear differential, all within six weeks of me purchasing the warranty. They handled it great. But on the second one, they were a little slower. They wanted someone to come out and inspect the vehicle. I bought the vehicle February 1st, and it was still under factory warranty. And I just went ahead and bought the warranty from the Endurance Warranty in March. And it just made sense. So, that's how it worked out.
I recently added my other vehicle. Speaking with their warranty specialist was great. It was like talking to a friend. We had a very long conversation about the vehicle I was adding, why I thought it was important to add it, especially after what happened with the first vehicle. We talked about a little bit of everything, from cars to the warranty to even just personal life experiences.
My coverage activates after 30 days and 1,000 miles. It was covered for four years and 100,000 miles. It’s important to have a warranty on the vehicle, because today's average repairs cost 500 to 600 bucks. If you have two of those a year, the warranty is really gonna pay itself off in two years or three years.
Hi Joseph! Thank you so much for taking the time to share your experience with Endurance. We’re happy to hear that our protection plan has been valuable, especially with luxury vehicle repairs. It’s excellent to know that your initial claims, such as the transfer case and differential problems, were effectively handled. We apologize for any delays encountered with subsequent claims; ensuring efficient service is our top priority.
We're glad your interactions with our protection specialist felt personal and supportive. The details about your plan package clearly reflect how well-suited our options can be for different needs and budgets. Your insights on the cost-efficacy of having a protection plan like Endurance truly resonate, emphasizing our goal to relieve some anticipate vehicle repair burden.
Should you have any further questions or require assistance as you enjoy your BMW X5 trouble-free, please do not hesitate to reach out. Thank you once again for choosing Endurance!
- The Endurance Team
Reviewed March 1, 2025
They were great. I had Endurance before, but I couldn't juggle a few bills around, so I had to let it go. When I got in a better position, I decided to pick it back up, and it’s cheaper than what I was offered before.
Hi William! Thank you for sharing your positive experience with Endurance! We're happy to hear that reinstating your coverage was smooth and that you found our options and pricing favorable. It’s awesome to know you have had a great experience thus far, and we truly appreciate your recommendation. Should you have any questions or need assistance in the future, we’re here for you.
- The Endurance Team
Reviewed March 1, 2025
Everything went well. I bought a used car and wanted it covered because you never know what's gonna happen, and I felt better when I got Endurance because it’s not third party. The salesguy was great. When I signed up, I also needed to do autopay, and I wasn’t comfortable with that. I was concerned because I get Social Security every second Wednesday of the month, so it's hard to determine what day they should take the money out. But he was able to put it where they don't take it out till the 19th, which is way past the due date or when I get my Social Security, so he was very helpful. I have somewhat looked at the contract, and it covers the main components and the transmission, so that's good.
Hi Sandra! Thank you for sharing your story! We're thrilled to hear you had such a pleasant experience with Steve, who guided you through your payment arrangement with care. It's great to know that you're satisfied with your chosen coverage and found value in the comparisons our website offers. If you have further questions about your contract, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed March 1, 2025
Definitely a scam. Make sure to read the fine print. I purchased a used vehicle 10 years ago that had custom wheels on it. Filed a claim for engine repair and the claim was denied due to tire size on the vehicle being different than what was on the inner door. Remember that’s how I purchased the vehicle and made no modifications to the car. Paid for several months with no benefits. Buyer Beware. The goal of endurance is to not pay a claim. I guess that’s how they pay for the expensive commercials.
Thaddeus, we're sorry to hear about your negative experience. We have high expectations at Endurance and would like to assure you that our goal is to provide quality service and resolve claims fairly. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,The Endurance Team
Reviewed March 1, 2025
My husband of 44 years passed away and he was my mechanic, so I need Endurance to take care of my car. Sign-up process was fine. I've had to call them back to change account numbers and everything went well. Everybody was nice and helped me immensely. I haven’t used it yet ‘cause I've got a 30-day waiting period.
Hi, Diane. We’re so sorry for your loss. We truly appreciate you taking the time to share your experience during such a difficult time. It means a lot to know our team was able to support you, and we’re grateful for your recommendation.
- Endurance
Reviewed March 1, 2025
I first called Endurance to get some pricing on extended warranty, and it seemed like they wanted to make the deal right then and there, and I told them that I would call back as I do not make decisions without my wife. They kept lowering the price, and they tried to keep sealing the deal too. Finally, CarShield never called back, and Endurance did, so I went with them.
I wanted the top-of-the-line, and their coverage is very good. I wanted bumper-to-bumper, and they said they had this plan. And then when I gave them the serial number of the truck, they said, “Oh, you have four-wheel drive so we have to add $3 and some odd cents more a month because you have a transfer case.” And I said, “Okay. That’s all right.”
Hi, Randy. Thank you so much for this 5-star review. We appreciate you being a customer and are glad to hear that our team provided you with a positive experience. We’re here for you anytime.
- Endurance
Reviewed March 1, 2025
I feel more comfortable with a used vehicle with warranty. For $144 a month, it’s a cheap insurance for the next three years. The guy at signup was fairly decent. There were a couple of questions I needed answers to, and I would’ve liked to have gotten more answers. Still, customer service was good, and the process was not difficult. They asked a lot of questions, and once you had your mileage with you, that was about it. They told me the policy covers my motor, tranny, air conditioning, among others. But, I haven’t ever gotten anything what it really does cover from them yet. Overall, I am very satisfied.
Larry, thank you so much for sharing your feedback about our service. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- Endurance
Reviewed March 1, 2025
Endurance is definitely one of the best warranty companies, if not the best. I had over $6000 worth of repairs On my car. I had a lot of suspension work to be done and none of it was denied. The claim process is absolutely amazing. You get what you pay for with this company. And when it's time for renewal, I will definitely be renewing my extended warranty.
Laszlo, We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We appreciate your recommendation and are here to help when you're ready to renew your plan!
- Endurance
Reviewed March 1, 2025
I got the warranty for mechanical breakdowns on the vehicle. I looked at all the ratings in the Better Business Bureau that I could find, and Endurance seemed to be the highest rated from what I had seen. They were too pushy, but they seemed to explain everything very well. They went over everything. The waiting period is 30 days or 1,000 miles. It's a little expensive, but signing up was okay. That's where I found other companies would cover on higher mileage. They were close or the same. I could only cover one vehicle through Endurance because of the mileage. For the lower mileage, the coverage is okay.
Hi, Robin. Thank you for leaving us a review. We appreciate your feedback and are sorry to hear that you found the rep to be a little pushy. We'd like to assure you that this is not in line with our standards. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed March 1, 2025
I got a warranty due to the age of my car. I saw Endurance on the TV advertisement, and I got full coverage. The representative was very helpful. She went through the process as far as what to expect on the contract. You shouldn't have any problems with Endurance.
June, we’re so happy to hear you had a great experience with our team! If you have any questions about your new auto protection plan, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed March 1, 2025
I like Endurance’s ad, and they were nice. The rep from signup was good. She explained everything really well. I got to put 1,000 miles on the car. My vehicle was out of warranty, and I didn’t want to be on the hook for that.
Hi, Sheila. We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate you giving your experience 5 stars! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 1, 2025
I was impressed with the service. The coverage is good, and the claims experience was as smooth as it could be.
Hi Larry! Thank you so much for sharing your positive experience with us! We're happy to hear that our claims process and coverage have met your expectations, and we're glad our representative provided you with satisfactory service. Your recommendation means a lot to us, and we're committed to maintaining your satisfaction with Endurance. Please feel free to reach out if you ever have any questions or need assistance.
- The Endurance Team
Reviewed March 1, 2025
Go with this company. Because of the year on my vehicle, I decided to get a warranty. I was talking with my brother, and he has that warranty with Endurance. We were speaking with somebody, and my brother passed Endurance to me, then I got some information on that instead. It was easy to sign up. I'm satisfied with the process. The coverage is bumper-to-bumper. Everything is good.
Hi, Domingo. Welcome to the Endurance Family! We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate your recommendation! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 1, 2025
I have a warranty already, but I didn't know I had a warranty. I found Endurance through the internet, and then the lady said I can have multiple warranties. At the time, I didn't have the funds in my bank account, so I told them not to do a bank draft. The rep was good and nice.
Travis, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed March 1, 2025
I was gonna go with Ox Car Care because of their ads. But then I started looking at their reviews. They had almost nothing but bad reviews. I picked Endurance because I saw on the Internet they had better reviews than anybody else. The process was okay as far as signing up. I'm satisfied except for not getting anything in the mail yet. It’s been almost a month and I haven't seen my contract. They were supposed to send me a package out right away, and I haven't seen it.
Hi, Amy. You can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If there's anything else we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn five stars from you.
Thank you,The Endurance Team
Reviewed March 1, 2025
I recently renewed my Endurance warranty. We've used the coverage two to three times and we had no trouble with it. I don't have to worry about paying for most of these repairs since they're covered. We had a wheel bearing issue and an oil filter case got cracked and we had those put in. The process took less than a week for both of them. I would give them a high rating for how they handled those claims. We also have oil changes and roadside service if we ever need to use them. Endurance has been good for us.
Thank you so much for sharing your experience, Janice! It’s great to hear that you have found peace of mind with Endurance. We’re also glad the claims process was smooth and hassle-free for you—that’s exactly what we aim for!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed March 1, 2025
I got Endurance before, but my car was still under warranty, so I let it go. I got back with them again now since my car is about to lose its current warranty. The signup process was very easy and the customer service was good. I haven't needed to use them yet.
Hi Eileen! Thank you for sharing your experience with Endurance. We're happy to hear that the sign-up process was smooth and that you found our team’s service noteworthy. We understand how important it is for you to see how claims are handled, and rest assured, we strive for excellence in every aspect of service delivery. We appreciate your patience and look forward to continually meeting your expectations as you utilize your coverage more fully. Should you have any questions, please feel free to reach out.
- The Endurance Team
Reviewed March 1, 2025
The purchase experience with Endurance was very good. The plan I chose was reasonable, but I don't know how to use it. I haven't received a copy in my mail yet.
Hi Susan! Thank you for sharing your positive experience and for considering us for the protection of your vehicles. We're happy that we could make your purchasing process comfortable with excellent customer service. Meanwhile, we understand you'd like a copy of your coverage details and need more information on utilizing your plan. Please contact us directly at feedback@endurancedirect.com and we will ensure your documentation is on the way in the format that works best for you. Our team is here to assist you to ensure you fully understand and access all the benefits available to you. Please don’t hesitate to reach out if there’s anything more we can provide. Your endorsement means a lot to us!
- The Endurance Team
Reviewed March 1, 2025
The Endurance sales rep represented the company well, so I thought it was a good choice to go with them. He just did a good job explaining everything. I chose the good package that covered everything. It was a little expensive, but he gave me a better deal on that and it met my needs. My experience with Endurance is very good so far.
Hi Anthony! We’d like to extend our gratitude for your detailed and positive feedback about your recent experience with Endurance. We're thrilled to hear that our sales representative could assist you so effectively by explaining the coverage and providing you with an ideal package that ensured the necessary protections, such as drivetrain coverage.
It's amazing to know our representative facilitated a streamlined sign-up process and successfully tailored the pricing to your satisfaction. Your confidence in our coverage and our team's efforts is greatly appreciated. Should you have any questions or need our assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Endurance! We look forward to building a lasting relationship with you.
- The Endurance Team
Reviewed March 1, 2025
I just signed up with Endurance at the beginning of February. Working with the representative was easy. He gave me a couple of different warranties and I chose one. He was really nice and informative. He knew what he was talking about and he answered all my questions that I needed. So he was really wonderful.
Hi Wanda! We're thrilled to hear about your positive experience with Endurance so far! It’s great to know that our team provided a simple and thorough sign-up process, and we're especially glad to hear that they effectively guided you in exploring your coverage options. Thank you for choosing Endurance and for recommending us based on your initial experience. If you have any questions about your contract or need further assistance, always feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 1, 2025
The purchase process with Endurance was fine. I did online first and then the people called. I got through that and it was good. The customer service was very easy to work with. The cost was a little high, but I'm hoping that it will take care of my situation in the future.
Hi Gerald! Thank you for choosing Endurance! We’re thrilled that you found the purchasing process smooth and that our team was able to assist you satisfactorily. We appreciate your feedback regarding the plan costs and hope that our coverage will serve your needs effectively. If you ever need assistance or have further questions, please feel free to contact us. Your satisfaction matters to us!
- The Endurance Team
Reviewed March 1, 2025
So far, Endurance seems fair. The plan option was good and the price wasn't unreasonable. During the purchase, customer service was very nice and they explained everything. I'm hoping if I do have to use them that everything goes well. I'm satisfied so far.
Hi Carol! Thank you for sharing your experience with us. We're happy to hear that you found our plan options satisfying and our team helpful during your purchase. It's great to know that you’re content with your coverage for your Chevrolet Silverado. Should you have any questions or need assistance in the future, please don't hesitate to reach out to our team. We’re here to make sure everything goes smoothly if you ever need to use your plan. Enjoy the peace of mind with your coverage!
- The Endurance Team
Reviewed March 1, 2025
We had Endurance a while back and we've almost always had it when we had used vehicles. We just went ahead and took a chance with them and we've been pleased with everything. Any time we had questions or a claim, it's always been a good experience. We've always had excellent customer service. The representatives have always been patient and explained things to us step-by-step. The price is also reasonable. So we've been very happy with Endurance. We would definitely refer them to anyone.
Hi Johnny! Thank you so much for sharing your experiences with Endurance! We're thrilled to hear that you've been pleased with our services throughout your various interactions and found assistance informative and straightforward. The positive feedback about our representatives and sign-up process means a lot to us, as we strive for all our customers to feel confident and valued. If you ever have more questions or need further assistance, we're always here to help.
Wishing you many happy miles!
- The Endurance Team
Reviewed Feb. 28, 2025
I talked to a couple people and researched a little bit, and Endurance seemed to have a good background. My car has been great. I haven't had any problems. I just figured it's time that I might wanna do something because it's so expensive to fix them today. I called and they gave me information and were very helpful. I didn't feel pressured at all. I felt very good. I was very satisfied with it and I still am. I feel comfortable that they'll do what they said they're going to do.
Hi George! We are thrilled to hear about your thorough satisfaction with Endurance! It's great that our representatives helped provide peace of mind and guided you so comfortably through the process. Thank you for trusting us after thoroughly researching — it asserts our efforts to portray transparency and offer seamless customer communication. We're especially pleased that you found our 'Line 5' payment method to be convenient and flexible for your needs. We look forward to continuing to protect your investments. For further assistance or inquiries, please feel free to reach out anytime. It's a true pleasure to serve you!
- The Endurance Team
Reviewed Feb. 28, 2025
The guy I talked to was really good and I liked the coverage. I'm just waiting on things to be followed up on. I'm trying to get this paperwork figured out to where I have a rebuilt salvage title. The first paperwork Endurance sent didn't say anything about a rebuild or salvage, so I wanna make sure that paperwork I get will say that because I don't wanna be paying all this time and find out they don't insure rebuild or salvage title if something happens.
Hi Lon! Thank you for bringing your feedback to our attention and for choosing Endurance once again. We apologize for any confusion regarding your policy documentation, specifically concerning your vehicle's rebuilt salvage title. Ensuring you have the appropriate coverage is our top priority. Our team is here to assist you further with addressing these details and ensuring you receive all necessary information closely aligned with the plan you've chosen. We invite you to contact our team directly at feedback@endurancedirect.com and we will ensure you have all documentation in the form that works best for you. Please don't hesitate to reach out for any questions or concerns. Thank you for being part of the Endurance family!
-The Endurance Team
Reviewed Feb. 28, 2025
I drive a truck and thought I needed peace of mind, and a friend recommended Endurance. The sales rep was very obliging and helpful. I can’t say enough good things about him. Right now, I haven’t had to use it, but I feel pretty good about the coverage. I’m glad that I got it.
Hi Pamela! Thank you so much for sharing your positive experience with Endurance. We're happy to hear that our sales representative was able to assist you so well and that you found our website easy to navigate. It's great to know you're enjoying the peace of mind that our coverage provides for your truck. If you ever have any questions or need assistance, please don’t hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 28, 2025
My car is almost 10 years old, and we live in the Upper Peninsula of Michigan and do a lot of traveling. It may need repairs, so having insurance would help. I researched companies on the Internet, and I chose Endurance because of the services they offered.
The protection specialist was very polite and helpful, offering suggestions and explaining the pros and cons. I didn't have a lot of questions or concerns because I did so much research on it. The only thing that he did not tell me that I wish he had was the $100 deductible, but that is more than reasonable. I would never have turned it down for that because of the research that I did on it.
I haven’t used their service yet, but I know that when we had a warranty on this car when it was first purchased, it was a nightmare. I don't even know who that company was, but that's when I started researching warranties. I would recommend Endurance, especially if your car is out of warranty.
Hi Maureen! Thank you for taking the time to share your terrific sign-up experience with Endurance. We’re happy to learn that our protection specialist could impress you with politeness and helpful insights by clearly outlining the pros and cons for you. We appreciate your candid feedback regarding the deductible transparency, and we'll use it for continuous improvement. It's great to know you've had a positive journey so far, and that you're open to recommending us to your circles. We look forward to assisting you in the future and making your experience memorable. Cheers to being part of the Endurance family!
- The Endurance Team
Reviewed Feb. 28, 2025
I decided to go with the Endurance warranty because my grandson barely makes it as it is. If something went wrong with his car, he’d be in trouble, and he has to have a car. We bought it secondhand from a dealership, so it’s an older car and will probably need something at some point.
The representative was very friendly and nice. We signed up, and I think they took the initial payment that day, with another one scheduled after that. It cost a little more than I expected, but it turned out pretty well. He has good coverage.
The only issue I’ve had is with an email from Endurance about Line 5. I’ve been calling off and on all week, and no one answered or called me back until today. The lady explained it had to do with taking money out of the account. I told her I had already signed up for payments and provided my bank information since I’m paying for his warranty. She said they had everything they needed, so I’m not sure what the issue was.
Hi Kristi! Thank you for sharing your positive experience with us! We're happy to know that you found our sign-up process smooth and our representatives friendly and informative. We apologize for any challenges you initially faced but are glad we could help sort everything out in the end. We value your peace of mind and are committed to offering dependable coverage that is worthwhile. If you have any questions, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 28, 2025
I’ve got a 2000 four-door Dodge diesel, and I know diesels are complicated sometimes and very pricey on fixing. It's been a pretty good truck, so far, but I've had to do some out-of-pocket stuff to it. A couple of people that I talked to that had Endurance have been happy, so I decided on them. The representative was going a little bit too fast for me to comprehend everything, so I had to slow him down a little bit. Then he brought the price down from 179 to 133 per month. He was a nice guy and explained most of everything.
Hi, Russell. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Feb. 28, 2025
My truck is about six years old, but it's low mileage for that much time. I’ve only got about 106,000 miles on it. I've seen Endurance on TV all the time and I just thought it was time to do something. The girl that I talked to did a great job of explaining it to me. My only problem with the thing is the number of pages that you’ve got to go through. It was so long. But I know that if something happens to my truck, I can take it to any shop.
We're happy to hear that our team provided you an excellent sign-up experience, Bob. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 28, 2025
I looked Endurance up on my phone. The reviews said that they were the best so I went with them for my Hyundai Sonata hybrid. The customer service person went above and beyond. He was great, courteous, kind, sounded caring, efficient and patient. The cost was lower than I thought it would be. So far, Endurance has been pretty good.
Hi, Fuchsia. We're so happy to hear that you're pleased with your decision and that the Endurance customer service representative you spoke with went above and beyond! If you have any questions about your new plan, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 28, 2025
I had been with Endurance for almost two years, then I got a new credit card and I must have missed two months of payment and the policy lapsed, so I had to start all over. They had given me such a high standard of coverage that I just stayed with them. It kind of made me mad, but what can I do?
- Endurance
Reviewed Feb. 28, 2025
I knew I was going to get the warranty, but I had a previous warranty from another company, EasyCare, and that ran out. I wanted to have my wife’s car covered, so my brother-in-law mentioned a couple to me on the phone. Endurance had the best offer and I went with them. The coverage is decent, and the sales girl I dealt with was nice.
Larry, we're happy to see that you had a 5-star experience! Please let your brother-in-law know that we appreciate him recommending Endurance to you. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed Feb. 28, 2025
It’s easy to sign up with Endurance and the policy looks very comfortable to use. There are also perks like roadside assistance.
The car is more than seven years old, so it’s important to get extended coverage. Their agents are very courteous and helpful.
Hi, Joe. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- Endurance
Reviewed Feb. 28, 2025
I had a warranty that was about to expire, and I found out they weren’t reputable, so I signed up with Endurance. The representative was very thorough and explained everything. The problem I’m having is signing the paperwork online. They sent it to me, but I couldn’t sign it.
I could open it and download it, but it wouldn’t let me sign. I don’t know what happened. I’ve already made a payment, and I just need to get the paperwork signed. I was approved right away, and they took the payment.
Endurance worked with me on the price based on what I can afford. I live on Social Security, and if something major goes wrong with my car, like the motor or transmission, I wouldn’t be able to afford that. I’m at 82,000 miles, and my car is paid off. Instead of car payments, I’m paying for the extended warranty, which makes sense to me because it would be cheaper if something big goes wrong.
We're glad you chose to sign-up with Endurance and that our representative was able to provide you with the information you needed! We appreciate you being a customer and are here to support you with any future needs!
- Endurance
Reviewed Feb. 28, 2025
I have one car, and I added a second one, so both are covered through Endurance. The sales rep was a nice young man. He was very knowledgeable and patient. The process was fine. I just had to get the mileage. He told me to call back if I wasn’t sure, which I did. I believe I pay about $110 for the Ford Escape. I don’t remember exactly. It’s a little over $100, maybe around $120.
Hi, Mildred. We're so happy to hear that you're satisfied with Endurance and that you chose to add a second vehicle! If you have any questions about your new plan, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 28, 2025
My wife already had a warranty with Endurance, that’s why I also signed up with them. Signing up was good. They answered all my questions. I haven’t really been able to use anything yet, but I’ve already endorsed Endurance to a couple of people.
Hi, Rodney. We are grateful that you took the time to leave us a review and that you had a positive sign-up experience with our team. Your feedback helps us to improve service for everyone!
- Endurance
Reviewed Feb. 28, 2025
My car is a 2016 and I just wanted to make sure I had a warranty on it. My car before this got hit in the back end, so when I got this one, they said there was no warranty left on it. But when I checked, I still had a warranty on the engine for 150,000 miles and about 60,000 miles left on it. I just worry about the rest of the car, so I got a coverage from Endurance.
The purchase process was outstanding and the customer service did a good job. The overall cost may be a little high, but they say it’s only for two years. The last two years are free, so it’s not too hard and it’s good.
Hi, Leonard. Thank you for recommending us in your review! We’re glad the purchase process with our team was a great one. We'll be sure they receive your feedback!
- Endurance
Reviewed Feb. 28, 2025
I was dissatisfied with the warranty that I purchased through the Ford dealership, and that made me start looking for something else. Mileage was getting up on the truck, and it’s a diesel. When you start messing with stuff breaking down, it’s very expensive, so having a coverage is important. Signing up with Endurance was very easy. The rep walked me through it, and we got it all signed up and everything done all in a 20-minute phone call. I’ve got 30 days or 1,000 miles that I need to drive the vehicle to activate the policy, and it came with roadside and vehicle rental if it’s delayed in repair.
Endurance is very easy to work with, and the payment is affordable and it is very easy to process too. We decided if I was going to use a credit card or debit card, and once that decision was made, they took the information and set it up and gave me where I knew it was set up.
Randy, we’re so happy to hear you found your sign-up experience with our team to be straightforward and efficient! If you have any questions about your new plan, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed Feb. 28, 2025
I've been with Endurance in the past. This is my second extended warranty on my 2012 GMC. Th first was seven years ago and I never filed a claim on it. I just renewed it last April of last year. I still hadn't filed a claim on it. And I just put my 2017 Audi on there in January. So I've been with Endurance for seven or eight years and never filed a claim.
It was pretty good signing in with my Audi. They answered all my questions. I was treated pretty well.
I got the bumper-to-bumper coverage. I know I got expensive coverage. Maybe not bumper-to-bumper, but it covered everything, supposedly. I never use it. I hadn't even received a booklet or anything on what they cover and what they don't.
I had to call for the list of coverage. They're supposed to send that to me in booklet form, and I should get it this week. I got everything, from brakes to all electronics. The only thing I don't have is tires. They don't buy tires. I have to put brake pads on. They will put everything except brake pads and something else. But it's costing me almost $300 a month, so I don't know if I had the Executive package, the Gold package, or the Premium package. I think it's the Premium package.
Hi Larry! Thanks for sharing your positive experience with Endurance! We're happy to hear your satisfaction with both the renewal process and the setup of your 2017 Audi on the plan. We understand the concern regarding your past dealership issue in Little Rock but appreciate your recognition of our service despite the situation. It's great to know that you've been recommending us based on your level of satisfaction.
While pricing can significantly impact your decision, we're glad to know you're finding the monthly cost for your truck reasonable and see us in a positive light compared to other providers. If you have any future needs or questions, please don’t hesitate to reach out. We’re here to assist you whenever necessary. Thank you for your loyalty to Endurance.
- The Endurance Team
Reviewed Feb. 28, 2025
I got the Endurance warranty because of age of the car. The plan options and cost work out well at the moment and I haven't had any service yet, but the sign up was fine and easy. There doesn't seem to be very much communication within the company because I keep getting emails to sign up and I’ve already signed up with them.
Hi, Olive. We are grateful that you took the time to leave us a review and are happy to hear you found the sign-up process to be straightforward! Your feedback regarding communication is appreciated as it helps us improve service for everyone!
- Endurance
Reviewed Feb. 28, 2025
I had an Endurance about two years ago on my old Maxima, and I just came back because my warranty was done with the 2022, so I wanted an extended warranty. The price wasn’t really bad. The sign-up process was very great, and the representative walked me through everything. He was very good. I would give Endurance a 10 and tell other people about it.
Hi, Amelia. Thank you for recommending us to your friends and family! We're glad to hear you chose to renew your plan with Endurance and that your sign-up experience went smoothly. We look forward to continuing to provide you with excellent service.
- Endurance
Reviewed Feb. 28, 2025
I recently bought a car and wanted an extended warranty, so I went with Endurance. The sign-up process was easy, the representative was good. He explained everything I needed to know, what was covered and what was not. They also provided a timeline for when I could start using it, it was at least 1,000 miles or 30 days, whichever comes first.
Really, I feel like it’s a good process to go through a warranty like this, instead of getting one through an insurance company or elsewhere. With what I’m paying each month, if something does go wrong, it’s easy to cover with a $100 deductible, which isn’t bad at all.
I can’t complain about the price. I was gonna take it and get it serviced, but the guy told me it had to be over 1,000 miles first. I’m sure it’s way over that now. I want to get it serviced to check on a light that came on. My girlfriend went and got gas, but she got the wrong type.
Hi, Roderick. Thank you for recommending us to your friends! We're happy to hear that our team provided you with excellent service during the sign-up process and that you are please with your experience so far.
- Endurance
Reviewed Feb. 28, 2025
Endurance Auto Warranty is a must have! It is worth every penny. Anyone who owns a vehicle know that automotive problems are inevitable. It is not a matter of if but a matter of when. I feel better knowing that I have coverage that will help with costly repairs.
Hi, Tasha. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about our coverage plans. We’re here for you anytime!
- Endurance
Reviewed Feb. 28, 2025
So my contracts (truck & car) are new contracts, but the service and help I've gotten so far is 5 stars. Very helpful, and from what I've been able to gather, this is a great plan (Elite Plan). You be nuts for not trying Endurance!
Thank you so much for this 5-star review, Eric. We're glad that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed Feb. 28, 2025
Our car just went out of warranty. Endurance Warranty called, and everything looked good to me. The price seemed very good. They said I could take my vehicle to my dealership, and they’d take care of everything, the whole nine yards. It sounds good.
Another company called. They weren’t so nice, and the guy was pushy. The rep from Endurance was awesome and super great. We had a great conversation. He didn’t push anything, and he answered all my questions properly, just what I wanted. I went through a lot. He was really good, and that sold it more than anything.
Everything was super smooth. I wish they were all like this. I haven’t even gotten really started or anything on it, but I’m pretty sure I already know what’s going to happen because the rep explained it out super nice. I’ve also already recommended Endurance Warranty to about 20 people.
Thank you so much for this 5-star review. We're glad the sign-up process went smoothly and that our team provided you with excellent customer service. We appreciate your honest feedback and are happy to hear you’ve recommend Endurance to so many people! If you ever need anything, we’re here to help!
- Endurance
Reviewed Feb. 28, 2025
We saw Endurance on TV ads that made us start thinking about acquring an auto warranty. Getting sign up with Endurance was a pleasant experience. The representative explained it pretty well, and we just agreed to go along with it. The coverage is mechanical and electric, but they cover a bit.
We’re simply looking for coverage. We just bought this pickup truck and having to think about the high cost of repairs, and just carrying insurance on it was a must. The only thing is that we haven’t received any paperwork or anything like that from the company yet.
I thought we’d be having a policy or something in our hands. If I have a problem with my truck, I don’t know how to approach the dealer because I don’t have something I can show them that proves I have an Endurance warranty.
Thank you so much for this 5-star review. We're glad the sign-up process went smoothly and that chose Endurance to protect your vehicle. We look forward to continuing to provide you with excellent service for many years to come!
- Endurance
Reviewed Feb. 28, 2025
My warranty expired, so I had to get a new one. My sister-in-law had Endurance and told me about it. I like the way the rep was talking when I was signing up. I love the plan and I’d tell others to go for it. What I got now is full coverage.
Hi, Jerome. We're thrilled to hear that your sister-in-law recommended Endurance to you and that you had a smooth and efficient sign-up experience with our team. We will share this with them to let them know to keep up the amazing work.
- Endurance
Reviewed Feb. 28, 2025
I just signed up yesterday. So far both people I spoke with were polite, professional and knowledgeable. Answered all my questions. Caden and Tabitha are great! I will definitely suggest Endurance to friends and family.
Hi, Melinda. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and that our team was able to answer all your questions. If you need anything else, please don't hesitate to reach back out.
- Endurance
Reviewed Feb. 28, 2025
I bought this truck of mine and I decided I’d try Endurance instead of CarShield, which I have had before and didn’t like. The purchase was good, and they were helpful. Customer service was good, and they were nice and knowledgeable, and they told me everything I needed to know about it. I like the different options better than CarShield had, and I would pick Endurance over them.
Hi Bob! We’re thrilled to learn that your experience with Endurance has been positive so far! It's great to hear that our representatives provided clear, helpful service and that the variety of plan options met your needs better than expected. We aim to ensure all your paperwork preferences are addressed, and we appreciate your request for a hard copy of your contract. If you still have not received your contract in the mail, please contact us at feedback@endurancedirect.com and we will ensure a physical copy is mailed to you immediately. Please don't hesitate to reach out if you need further assistance or have any questions in the future. Thank you for choosing and recommending Endurance - we're looking forward to serving you!
- The Endurance Team
Reviewed Feb. 28, 2025
Extended coverage is important. Things happen and you need a warranty on your vehicle. One of my coworkers referred me to Endurance and I told her that I was gonna give them a try. The rep during signup was great. He explained the program well and told me it was active in 30 days. Overall, Endurance is a great service provider.
Hi Eric! Thank you so much for your amazing feedback. We're happy to hear that your initial sign-up and the customer service have exceeded your expectations. It's fantastic that our representatives clearly explained the program details, making the experience both smooth and satisfactory. We truly value your recommendation and are thrilled to be a part of your vehicle protection solution. We look forward to continuing to serve you and support your vehicle needs.
- The Endurance Team
Reviewed Feb. 28, 2025
My sister-in-law has Endurance and she told me it was excellent for her. I just finished paying off my vehicle and its warranty had just run out. It was extremely important for me to have a warranty. I researched a little bit about them and another company, and it seemed like Endurance came out on top, so I joined. The perks that come with the coverage include roadside assistance and oil changes. The coverage would start within 30 days, and it took about a week or so to get approved.
During the sign-up process, they had my name spelled wrong for some reason, and my email was also incorrect. I don’t know how that happened. I requested a hard copy and thought it would have the correct name and stuff. They sent me two policy books with the incorrect information, so I didn’t like that at all. That experience starting off didn’t go too well because I can’t use a policy with an incorrect name. Right now, I’m still waiting for the correct paperwork.
Hi Joseph! Thank you for taking the time to share your experience. We're pleased to hear your journey with Endurance is settling in well and that you're sharing its stability with potential customers. We apologize for the inaccuracies in your contract details and understand how important it is to have correct information—this feedback allows us to enhance our services further. Your words on the professionalism of our representative reaffirm our dedication to customer satisfaction.
Should you need any help with your paperwork or have any questions in the future, please feel free to contact us anytime. Welcome, and thank you for being part of the Endurance family!
- The Endurance Team
Reviewed Feb. 28, 2025
Endurance Auto Warranty has been fine. I had already had it before, and I just got it back after letting it lapse for a little bit. Their customer service was good.
I used to have CarShield, it was cheaper. But I think Endurance’s plan option is fair. I hope that it's going to be a faster service if I have to use it.
Hi Lisa! Thank you for sharing your experience with reinstating your Endurance auto protection plan. We're glad to hear that you found the repurchasing process straightforward and the customer service during your call satisfactory. It's great that you are already seeing value in the plan options we offer. While your side-by-side comparison gave our competitor a slight edge in price, we are confident you'll find our service quick and reliable when you need it. Should you have any further queries or require assistance, please don't hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 28, 2025
The coverage from Endurance is very extensive. It will just be interesting to see if I have to use it much more, to see if it'll really be covered. I've only had to use them once so far, and the process was surprisingly easy. It was a lot better to call than just to do it online.
I just like the coverage to be less expensive.
Hi Herman! Thank you for taking the time to share your experience with us. We're thrilled to hear that you've found value in our competitive pricing and straightforward sign-up process. We also appreciate your kind words about our customer service and are glad your initial service experience has been positive. Your feedback on pricing and coverage is invaluable as we strive to improve and meet our customers' expectations. Should you have any more experiences to share or need assistance in the future, remember we're just a call away. Thank you for considering Endurance!
- The Endurance Team
Reviewed Feb. 28, 2025
I’ve had Endurance before on my other car and I was pleased with them. This time around, they were excellent. Joe was very professional and explained it to me from top to bottom. I got a discount ‘cause I’m a senior and he put that on there. It’s got everything I really wanted, and it was less expensive. The website was good and it was understandable. What I didn't know, I called and they were very helpful.
Hi Shaquaya! Wow, it sounds like you've had a truly amazing experience with Endurance. We're thrilled to hear that our advertisements and past interactions encouraged you to return! It's great to know that Joe and the rest of our team could accommodate all your needs and ensure you understood your coverage options fully. We'll strive to maintain our high service standards so that you continue having exceptional experiences. Should you need any future help, please feel free to reach out. Enjoy the peace of mind your auto protection plan provides!
- The Endurance Team
Reviewed Feb. 28, 2025
Endurance has good customer service. I thought the plan options and the price were pretty good. I have a 2005 Volvo XC90. And I like the fact that it covers my whole car pretty much, especially the important aspects of the car.
The monthly pricing is adequate, and I think I got the best plan for the amount of money that I'm spending.
Hi Iris! Thank you for your positive feedback! We’re thrilled to know you found both our customer service and our plan options to be up to your expectations. It’s fantastic that our coverage meets your needs with your Volvo XC90 and provides peace of mind. If you have any more questions or need further assistance as you review the plan details, please let us know. We’re always here to help!
- The Endurance Team
Reviewed Feb. 28, 2025
I had heard of another extended auto warranty company, but I was always skeptical. When I went online, I saw that Endurance was rated higher, so I decided to call them. The associate I spoke to seemed very helpful and honest. With that, I went ahead and got the warranty with Endurance. I really wasn't planning to get it, but she was pretty convincing. Her customer service was amazing. If what she told me is true, it’s gonna be great.
Hi Ivan! We are ecstatic to hear about your positive initial experience with Endurance. Our team takes pride in delivering honest and helpful customer service, and we're pleased that our efforts met your expectations. We're glad you found our pricing reasonable and easy to understand. Thank you for choosing Endurance—we are excited to continue providing you with exceptional service. If you ever need assistance, please don't hesitate to reach out to us.
– The Endurance Team
Reviewed Feb. 28, 2025
I called Endurance on the phone. It was okay. They went over the things with me and told me that I'll be getting something in the mail. She explained what I should expect, and the price would have been a little different, especially since the automobile I got is a salvage. I didn't have any problems, no red flags.
Hi Alberta! We're thrilled to hear that you found your experience with Endurance and our customer service team impressive. It's great to know that our representative provided clear and detailed responses to your questions about coverage, especially for an older vehicle. We appreciate your recommendation and are happy to have met your expectations. Please feel free to reach out if you need any further assistance. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 28, 2025
Really nice to talk to. They explained everything to me even gave me sign on rebates For being a new customer. I will see what happens when I get a claim. I believe they will stick by their word. Will recommend them to all my friends and family. Give them a try you could save thousands on costly auto repairs that you would never expect.
Hi Timothy! Thank you for your kind review! We're thrilled to hear that you had a positive experience with our team and are pleased with the provided sign-on rebates. We are confident that our commitment to service will be evident when servicing your Coverage in the future. It's great to know you're considering recommending us to your friends and family. We appreciate your trust in us to help save on potential costly auto repairs and look forward to exceeding your expectations. If any questions arise in the meantime, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 28, 2025
Endurance was number one in favorability among all of the warranty companies. The rep was very polite and answered my questions, and I felt good talking to him. I had the transmission replaced, so he gave me a discount for that. The only thing that bothered me was that he told me that he was gonna charge for 30 months at 100-something dollars a month until everything was paid off. When it was all finished, he said, "We're gonna charge you that monthly price as a downpayment." When you do that, that's not 30 months' payment, that's 31. He didn't tell me that upfron and the payment came out to more than he said.
The way he said it was confusing. He was almost finished and I said, "Wait a minute. This doesn't add up. You said 30 payments. Now, you're telling me it's 31." He said it’s a down payment, so I said that's 31 payments. He said, "No, it's only 30 payments and a down payment.“ He left it that way and that's the way the contract came in. I also called Endurance because I heard about their advertising on TV and they said that I was gonna get a $300 discount, but the rep never offered me that.
Hi Mr. Haviland. Thank you for your feedback and for bringing these concerns to our attention. We're pleased to hear that the interaction with our representative was positive in terms of clarity and helpfulness. However, we apologize for any confusion caused by the advertisement or payment terms. It's essential for us to ensure that every aspect of our contract is communicated clearly to our customers. We hope to address this oversight promptly and invite you to reach out to us at feedback@endurancedirect.com, so we can discuss your concerns further and strive to resolve any lingering issues. Thank you once again for choosing Endurance, and for your constructive input. We greatly value your opinion.
-The Endurance Team
Reviewed Feb. 28, 2025
I researched other companies because I wanted a warranty on my car when my warranty expired, but I’ve had a warranty with Endurance on another vehicle. I wanted full coverage, and the representative who helped us get signed up was very pleasant. He offered me different options and did a great job. Endurance gave a pleasant service and I'd recommend it.
Hi Deb! Thank you for sharing your terrific experience with us. We're thrilled to hear that our representative made the process so smooth by providing the knowledge and thorough explanation you needed. We're also glad to know you found our website and app easy to navigate. It's fantastic that you're satisfied with Endurance and even rate both our service and cost so highly. We genuinely appreciate your recommendation and look forward to continuing to serve you!
- The Endurance Team
Reviewed Feb. 28, 2025
Endurance was recommended to another person who had it for a while and was happy with it. The customer service dude was really professional. He answered all our questions and we're happy with the plan options. Hopefully, we won't have to use the warranty for a very long time, but it's nice to know that we have Endurance.
Hi Pete! Thank you for sharing your experience and for choosing Endurance for your auto protection needs. We're thrilled to hear that you found our customer service professional and our plan options satisfactory. While it's great to hear you haven't had to make a claim yet, we're glad you're reassured by the coverage in place. Should you ever need assistance or decide to utilize your coverage, know that our team is here to support you every step of the way. We appreciate your kind words and look forward to continuing to serve you.
- The Endurance Team
Reviewed Feb. 28, 2025
I've had Endurance for six years and just renewed with them. Signing up was very easy and it went real well. I've only had one problem with my truck, but I didn't have any problems with them okaying the work on it. I've had nothing but good luck with them.
Hi Roger! Thank you so much for taking the time to leave such a positive review! We're thrilled to hear about your seamless plan renewal experience and are happy that you found our sign-up process straightforward. It's great to know that our team provided excellent support when needed, resulting in a smooth resolution for your truck issue. Your recommendation to friends is the highest compliment for us. We look forward to continuing to provide you with reliable service for all your future needs.
- The Endurance Team
Reviewed Feb. 28, 2025
Endurance is a bit expensive, but they have the best coverage since they cover more parts of your vehicle than some other warranty companies that barely cover anything. When I signed up for the auto warranty, there was an interview over the phone. The customer service took the time explaining the coverage to me. Then they emailed me the application and I paid the initial coverage for the first month by credit or debit card. It was relatively easy after that. I just signed it online and they emailed the contract to me.
I haven't had a chance to use the service yet. But as far as the process of activating a policy, it was relatively good. I would recommend it.
Hi Walter! Thank you so much for taking the time to share your fantastic experience with us. We’re thrilled to hear that you found our coverage to be comprehensive and the sign-up process smooth and straightforward. Your kind words about our customer service are greatly appreciated as well. If you have any questions on the 30 days and 1000 miles waiting period, please don't hesitate to reach out. We're here to help and address any concerns or queries you may have. Your recommendation means a lot to us, and we're excited to continue supporting you on the road!
- The Endurance Team
Reviewed Feb. 28, 2025
My auto warranty just ran out, so I went online and saw Endurance. My brother told me he had just gotten it for his car. The representative was a good guy and very knowledgeable. He had a lot of information. It was very nice.
The cost was a little high, but I was happy with the coverage. I just hope it’s as good as they say if I ever have to use it. From my experience so far, I would recommend it, but the real test will be when you actually need to use it.
Hi Ronald! Thank you for sharing your initial experience with Endurance. We're happy to hear that you found the service from our sales representative to be knowledgeable and informative. Your understanding of what our coverage includes is important to us, and we appreciate your feedback regarding pricing. Considering your brother's recommendation and your initial interactions, we're optimistic that our service will meet your expectations should you need to use it. If you have any further questions or need assistance, please don’t hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 28, 2025
I spoke with Leon from Endurance, and the coverage they offered was pretty good. We talked on the phone for about an hour, and he explained everything. He gave me his personal email and said, “If you ever have any issues, email me. I’ll respond within the hour, and we’ll fix whatever the issue is.”
He took his time and went through what Endurance offers. He reviewed an exhaustive list and explained it. He kept asking, “Do you understand? Is there anything I can explain better?” At first, I wondered if it was real, if this was really the Endurance company. So while we were talking, I Googled him and found him on LinkedIn. We had a really good discussion. I can’t remember everything he told me, but I was sold.
What I liked most was the peace of mind it gives me with my vehicle. It’s not brand new, but it’s in excellent condition, and things can still happen, like engine problems. The extended warranty gives me peace of mind knowing that if something does happen, I’m covered and don’t have to worry. I was more than happy to sign up. I told Leon that my son has a vehicle too, and I plan to get him set up with Endurance as well. Anyone I know who needs that kind of protection, I’ll definitely tell them about it.
Hi, Andre. Thank you so much for this amazing, detailed review. We're thrilled to hear that you had a positive sign-up experience and that you were able to connect with the Endurance representative that you spoke with. We appreciate your trust in us and your recommendation to your son and friends.
We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed Feb. 28, 2025
CarShield is everywhere, so that’s what I looked at first. When I searched online, Endurance’s ad came up at the top. I’ve always heard Endurance is better and that more people look into it. I checked CarShield and saw some complaints. When I looked at Endurance, I didn’t see those same kinds of complaints.
I called Endurance, and the representative was very knowledgeable. He explained everything clearly so I understood it. He asked why I picked Endurance, and I told him the same thing.
He explained that CarShield is a third‑party setup, and that’s why people have complaints about thinking they’ll pay one amount and then having to pay more when dealing with garages. He said Endurance doesn’t do that. Endurance pays directly with their corporate card, and there’s no third party involved.
I thought I would see my benefits when I downloaded the app. I expected to see the perks or what was included, but I’m not really seeing much in there. The rep explained what was covered, like the transmission and the motor, but I didn’t understand the perks.
I keep getting emails from Line 5, the company that gave me the loan. I called Endurance, and the representative assured me that everything was set up for automatic monthly payments and that I didn’t need to contact Line 5. But they sent me another email saying I needed to confirm it. Since the payment is supposed to come out on the 9th, I’m not sure if I need to contact them or just leave it alone.
Hi, Jodie. We're so happy to hear that you're satisfied with the sign-up process and experience so far and that you've found peace of mind through your Endurance coverage plan! If you have any further questions regarding your payments, please don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 28, 2025
I was online and I got offered an extended warranty through the company that I bought my truck from. But I thought at that time that I wasn't interested because of the price. It was close to 300 bucks a month. I didn't think that I wanted to opt in for that. But now, my 2016 Chevy Colorado is out of warranty, so I want to make sure that the truck is going to last me a good while.
I was researching extended warranties and looking at different companies and I decided to put my information in to get a quote. I received a phone call from Endurance after a minute. And the lady I had spoken to was very helpful and very informative on how these things work and I did have a lot of questions that she was able to answer. They gave me a few different options.
And because I use the vehicle for work and it's on the road constantly, I thought it would be a good idea get it. They were having a promotion at that time and I would be able to get $400 off the total cost. So I ended up going with it just based on the information that she was able to answer for me. Getting Endurance was feasible and I find that it would be a better idea just to have that extra insurance and peace of mind that my truck would be okay if there were ever any issues.
Hi, Jose. It’s great to hear that you have found peace of mind with Endurance and that our representative provided such great support, answering all your questions and running you through our coverage options. If you ever need anything, we’re always here to help. Safe travels!
- Endurance
Reviewed Feb. 28, 2025
I looked up for Endurance because they had the commercial on TV, and it's sounded pretty good. I saw a couple of the others but I didn't like them, so I chose Endurance. The signup process was great but I haven’t received a hard copy of the policy yet. Everybody's courteous. They answer every question. Everything’s good so far that's why I spent my money.
Thank you for recommending Endurance to your friends, Sammie! We're happy to hear that our team provided you with excellent service, answering all of your questions and that you found the sign-up experience to be smooth. We’ll make sure our team receives your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 28, 2025
Signing up with Endurance was an easygoing process and the agent was very knowledgeable. So far I'm happy with everything that was passed to me, so I'm good with it. My 2014 Jeep Grand Cherokee is covered.
Hi, Jose. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed Feb. 28, 2025
I bought a 2016 Jeep Compass Latitude two weeks ago. Getting the Endurance warranty was easy. The first guy I talked to had it up to $200. I talked to them and they got it down to 158.
Hi, Paula. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed Feb. 28, 2025
Endurance offered me a good deal when I called. They were friendly, helpful, and they worked with me. I haven’t used it, but I was impressed by the fact that I could take it to a dealership, and they don't do aftermarket parts, junkyard parts or anything like that. I have a Nissan, so it'd be all Nissan parts.
We're happy to hear that our team provided you with excellent customer service, Peter. We really appreciate your recommendation and look forward to having you as a customer for many years to come!
- Endurance
Reviewed Feb. 28, 2025
It was awesome information and the rep took her time and answered all of my questions. She went over everything and then some. The rep did all this even after I called to cancel my contact. She went over and beyond, help me understand my options.
Hi, Charmaine. We appreciate your feedback and are glad to hear that the representative you spoke with provided you with excellent service. Thank you for the 5-star review.
- Endurance
Reviewed Feb. 28, 2025
This is my first time using your service, so far I’m pleased with your service, although I’ve been told that I m being scammed but I disagree so I’m sticking with you. Your salesperson was very convincing and answered all of my questions. I like the plan I have and it seems like something I can use and appreciate.
Thanks for your trust in Endurance, Vincent. We're happy to hear the sign-up process was smooth and that our team provided clear information. If you ever need assistance, we're here to help.
- Endurance
Reviewed Feb. 27, 2025
After signing up with Endurance, they had a probation period, where I had to wait a month and the vehicle had to be driven about 1,000 miles. My vehicle was driven 1,000 miles when the transmission ended up going out on it. I took it in to get it repaired, but because I was still within the one-month probational period, they couldn't file the claim, and they couldn’t make exceptions for one or the other. That really upset me because I couldn’t afford $2,000 for a transmission. As far as everything else, Endurance is okay and it doesn’t cost too much.
Hi, Carl. Thanks for taking the time to share your experience. We're sorry to hear that your transmission failed during the waiting period, but we look forward to providing you with coverage for many years to come.
- Endurance
Reviewed Feb. 27, 2025
Endurance is a reputable company, been around a long time. My brother-in-law had them, liked them and used them a lot and the price for what you get, it's worth doing it. The sales rep was great. I had to clarify some things, and she went over everything all the way down to road assistance, rental car if they keep your truck longer than a day, the whole nine yards. She was quick, very informative, and professional. I can't afford a new truck, I like my truck, and I've got it set up the way I want it and keep it for a long time. If something happens, I don't wanna have to spend full price on it.
Hi, Dale. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and appreciate your sister and brother-in-law's recommendation. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Feb. 27, 2025
I was with another car warranty and when I came for a re-up they upped the amount. I used to go to Firestone and see the Endurance card up there, so I went ahead and used that. The sales rep who signed me up was very nice and polite. I was happy with the coverage I got, the price, and the experience.
Thank you for leaving us a review and for choosing Endurance to protect your vehicle, Angie. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Feb. 27, 2025
My wife has a warranty with Endurance. Signing up was easy. The guy was very courteous. It went smooth, and I knew I wanted to go with them. It was exactly what I was looking for. I had talked to other people, other agencies. Some of them didn't cover what they covered and had a high deductible.
Hi Darryl! We're thrilled to hear that you had such a positive experience with Endurance. It's great that our coverage options and customer service stood out to you. We strive to offer comprehensive plans that meet a variety of needs, and your feedback reaffirms our commitment. If you have any more questions or need assistance in the future, please feel free to reach out. Thank you for choosing Endurance and for sharing your experience with us!
- The Endurance Team
Reviewed Feb. 27, 2025
I've had three contracts with Endurance before this one, so I already knew them. Like everything else, the protection specialist was pushy, but I already knew I was gonna do it.
I told them what plan I needed for this particular car, a convertible. Yesterday, I was looking at the exclusions, and convertible tops were on the list, after he told me it was included. I called to cancel it, but the account manager got on and told me to look at a different area where it shows that the convertible motor is included, so I kept it.
The service was approved two weeks ago, but I gotta wait 30 days and 1,000 miles, which I'm not happy about.
Hi Barry! Thank you for sharing your in-depth feedback with us. It's great to hear about your continued association with Endurance and your thoughtful consideration when choosing our coverage. We understand the push from a coverage specialist might be overwhelming; we're here to improve that experience for our valued customers. We are glad the details about your convertible's coverage helped reinforce your confidence in choosing Endurance. While waiting periods are necessary for activation, we do appreciate your patience. Thank you for recommending us to your friends and placing your trust in Endurance once again. If you have further questions or need assistance, please reach out – we're here to help.
-The Endurance Team
Reviewed Feb. 27, 2025
Endurance is supposed to be the best car warranty out there other than the warranty that you get from the dealership. My car is a 2009 and the dealership wouldn't cover that year model and Endurance would. The rep during the sign up did well and Endurance provides good coverage.
Hi Kelly! Thank you for sharing your positive experience with Endurance! We’re happy to know that Stephen provided you with the professional and helpful service you deserve, and that the overall sign-up process was smooth and straightforward for you. Your confidence in our coverage for your 2009 vehicle is highly appreciated, and we’re glad to hear our services have so wonderfully met your expectations. If you need anything else, please feel free to reach out. We're always here to help. Looking forward to continuing to support your vehicle needs!
- The Endurance Team
Reviewed Feb. 27, 2025
If you can afford an extended warranty, go with Endurance.
Hi Carey! Thank you for sharing your thoughts with us! We're grateful to hear about your seamless sign-up experience and appreciate the kind words for our representative. We always aim to provide clear and professional guidance. Your feedback about the emails is invaluable; we will look into optimizing our communication to better match the preferences of our valued customers like you. Should you have any questions or need further assistance, please reach out—our team is always here to help.
- The Endurance Team
Reviewed Feb. 27, 2025
Endurance’s cost and options were good and the lady I spoke to was very nice. However, my grandson got into an accident with the car and I'm no longer gonna have the warranty. He had the accident on February 18th and I only had the warranty for a couple of weeks. Endurance can't do anything for my car right now. The airbags and the front are jacked up. I'm waiting on the insurance to claim it total, but I would do the warranty again with Endurance.
Hi Lynda! Thank you for sharing your experience with us! It’s great to hear that you were pleased with the process and the options provided by our team. We are sorry to learn about your vehicle accident, but it means a lot that you’d consider choosing Endurance again in the future under different circumstances. We strive to offer the best possible service, and customer experiences like yours show that we're on the right track.
Should you decide to rejoin Endurance, we’ll gladly assist you with the same level of attention and impeccable customer service. Take care until then and thank you for your review.
- The Endurance Team
Reviewed Feb. 27, 2025
I purchased a vehicle a week prior and I was looking for extended warranty coverage because I opted out of it at the dealership. I got to thinking about it more and more, and decided to start looking. In my Google search, Endurance came out at the top of the list. Something about them stuck out to me.
The representative was real friendly and helpful. He answered all of the questions that I had. He went through a list of coverages. There were multiple coverages—some with more and some with less. He took the time to explain several of them to me that I was interested in. I opted for the one that I've got now. It's the premium coverage, the top-of-the-line.
They said I have to wait 30 days from the date that we set it up. I could always go for a cheaper price, but it's not bad. I needed it and it was a had to have thing. I have multiple emails from them. I also got the card in my email where I can open it up and access it. I went as far as printing the card off at my work, and I laminated it. It's now in my glove box of my car. I've got the app downloaded and it's got my actual card set up on there too.
Hi William! Thank you so much for sharing your experience! We're thrilled to hear that you found our representative helpful and our level of service reassuring. It’s incredibly rewarding to know that our tailored premium coverage has provided you with peace of mind. We're happy that our user-friendly app and the entire setup process met your expectations. If there is anything else we can do to make your experience even better, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 27, 2025
I heard about Endurance on TV. It was very good because the representatives were very nice. It was great. The plan was good. It's very good.
Hi Donetta! Thank you for your positive review! We're thrilled to hear that Endurance's competitive pricing and easy purchasing process were exactly what you were looking for. It's great to know our representatives ensured a seamless experience for you. We truly appreciate your recommendation and look forward to continuing serving you. If you have any questions or need assistance in the future, we’re here to help!
- The Endurance Team
Reviewed Feb. 27, 2025
Everything went fine with Endurance. The purchase process was smooth and wasn’t difficult at all. And the cost was decent. It wasn’t as bad as I thought it was gonna be. And I signed up for Endurance because I got a new car and I needed the insurance, but I haven’t made a claim yet
Hi Paris! Thank you for sharing your experience! We're happy to hear that your process with our team went smoothly and that you found our plan options to be reasonable and a pleasant surprise in terms of cost. Concerning your request for a tangible item like a wallet card, please contact us directly at feedback@endurancedirect.com and we can mail you physical documentation. If there's anything further you need or any questions arise, please don't hesitate to reach out. Welcome aboard and thank you for choosing Endurance!
-The Endurance Team
- The Endurance Team
Reviewed Feb. 27, 2025
I was with another auto warranty until I found out about the lawsuits for not taking care of their customers, so I decided to jump ship, and Endurance had the best deal that I came across when I was doing my homework. Their signup process was smooth. I received the booklet explaining everything. Their reps were very courteous and professional, direct and to the point, and answered my questions.
Hi Grover! We're thrilled to hear about your positive experience with Endurance so far! It's great that you found our sign-up process smooth and our team courteous and informative. We’re happy you made the switch after your research, and we can't wait to continue serving you with the satisfaction and reliability you deserve. If you have any questions as you further engage with our services, please feel free to reach out.
Thank you for choosing Endurance and for sharing your kind feedback!
- The Endurance Team
Reviewed Feb. 27, 2025
I've had Endurance on another vehicle for a good while now. They take care of the oil changes. The protection specialist did really well. She was very knowledgeable. With extended coverage, I could afford to pay a little bit a month rather than if I had a major mechanical problem that would cost me $4000 - $6000 that I couldn't.
Hi Ronnie! Thank you for sharing your positive experience! We're happy to hear that the initial sign-up with our knowledgeable specialist exceeded your expectations. Your peace of mind and reassurance concerning future vehicle expenses are exactly why we offer our protection plans. Even without needing to file a claim yet, we're thrilled that our routine maintenance coverage has already been beneficial. We look forward to continuing to serve you and hearing more from you. If any needs arise, please feel free to reach out. We're always here to help!
- The Endurance Team
Reviewed Feb. 27, 2025
Endurance Auto Warranty had good coverage, and the overall cost was fair. Everything went fine during the purchase, and customer service was excellent, too.
Hi Gerald! Thank you so much for choosing Endurance. We're thrilled to hear that you had such a positive experience, and we're grateful for the reassurance provided by our exceptional team and strong endorsements. If any questions or needs arise about your coverage, we are just a call away! We're excited to ensure a continued partnership moving forward and welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 27, 2025
I just purchased another vehicle, and I said, "Let me get a warranty on it." I've had warranties before was under a couple that I didn't like at all, but Endurance seemed to be reputable. Somebody had told me they had it and they did very well with it. The Endurance representative got me to get the warranty. However, they took my money and told me what it covers from bumper-to-bumper, but I haven't gotten anything yet.
Hi Brandon! Thank you for sharing your experience and feedback. We're glad to hear that our sales representative provided satisfactory service during your enrollment process. We understand the importance of receiving your contract promptly, and we appreciate your patience. Please reach out to us directly via feedback@endurancedirect.com, and our team will assist you in retrieving your contract and confirming all the coverage details you were assured of. Your satisfaction is vital, and we're here to ensure your complete peace of mind. Looking forward to resolving this matter to your satisfaction.
- The Endurance Team
Reviewed Feb. 27, 2025
The Endurance program has been activated within the last 30 days. I know that anything on my car that breaks is well worth the policy. I have a 2018 Cadillac and anything that breaks on it costs at least $1,000 or more. I had a sunroof that went bad and it was almost $3,000. A policy like Endurance’s is smart. The policy over 4 years is gonna cost me $4,000, and for anything that breaks on that car, they’re gonna pay for the whole thing. That's a no-brainer.
Hi Dave! Thank you for sharing your positive experience with us! We’re thrilled to hear that you had a smooth sign-up. Your trust in our coverage to protect your Cadillac and address potential costly repairs is something we greatly value. We appreciate your recommendation and are glad you find our protection plan a smart investment. Rest assured, we're here to provide unwavering support whenever you need us.
- The Endurance Team
Reviewed Feb. 27, 2025
I talked to some mechanics and they said they use Endurance. Another reason I want Endurance is that if I sell this vehicle, I can transfer the warranty with no problem. Signing up with them was good and everything went well. The price they quoted me was about what I thought it would be. This warranty is worth looking into.
Reviewed Feb. 27, 2025
I have a '22 pickup and my warranty is running out. I never had any problems with getting anything fixed. I signed up with Endurance and that was fine. They told me how glorious it was and I took it as it is. I googled it and they came across as 4 plus stars, so I figure they should be somewhat credible and they'd be worth giving a shot. I don't usually buy extended policies on my vehicles. But I did now because of all the electronics that’re involved in the vehicle and everything else.
You have to be on the insurance for a month or 1,000 miles before it becomes effective. You have a month to cancel the warranty if you don't wanna carry it on. I have until the 10th of next month to change my mind. I have their number and I’m gonna call them to ask a little bit about the warranty and what it really covers as far as the electronics. Everything's electronic nowadays. I hope Endurance is good. Everybody I talked to was really professional. I wish the price could be a little bit better. Other than that, I would recommend Endurance.
Hi Robert! Thank you for sharing your experience with signing up for Endurance. We're thrilled to hear that you found the process smooth and professional and that our team has been helpful to you. Choosing a protection plan and coverage for modern vehicles, especially with complex electronics, is a smart choice, and we're happy to be part of that journey. Your optimism and feedback reinforce our commitment to maintaining a high level of service. If you need any further assistance or have more questions as you continue with your coverage, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Feb. 27, 2025
The representative from Endurance went into detail and explained how it worked and what it covered. I needed full protection on the truck. The same thing I had before was running out, and I told him I was looking around.
He said the protection was the best and that I wouldn't regret getting it because it covered everything that I needed it to cover. Signing up was great because he understood what I was talking about.
The program started last week. The service was for three years, and I think they said it will activate in March.
If others need to check into it, I don't think they would find anything else that covers what they need and what they want to get for the price.
Hi William! Thank you for sharing such a positive sign-up experience with Endurance! We’re happy to hear that our representative impressed you with thorough insights tailored to meet your needs, as well as their professionalism and knowledge. It's great to know the process went smoothly, leading you to highly recommend us to your family and friends. Your confidence in the value and coverage you received means a lot to us. We look forward to serving you throughout your coverage term, and we’re here should you need any further assistance. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 27, 2025
I thought I had a 100,000-mile policy when I bought the truck, but then I found out it was only 80,000 miles and it expired, so I didn’t have insurance. Endurance had been sending me stuff for a couple years, so I'm always getting something from them in the mail and they were the first to pop in my mind.
It was easy to get signed up and the coverage sounds pretty good, as long as they go with what they said.
Hi Daniel! Thank you for choosing Endurance for your auto protection needs. We’re thrilled to hear that our straightforward signup process and competitive pricing met your expectations. We're committed to delivering on our promised coverage and are glad to hear that your overall experience has been positive. If there’s anything else we can assist with, please don't hesitate to reach out. Enjoy the peace of mind that comes with knowing your car is in good hands!
- The Endurance Team
Reviewed Feb. 27, 2025
Endurace was just the first one I called, and I just took it from that. I got a 2019 Ford F150 and a 2018 Chrysler Pacifica. It's the first time I've ever done it, so I didn't know if it was a good price or not. But my friend said it was, so I went with it.
The sales rep asked me a couple of questions, and I answered them. It's pretty simple.
Hi Jon! Thank you for sharing your experience and considering Endurance based on your friend's recommendation. We’re thrilled to hear that you found the purchase process straightforward and efficient. It’s important to us that getting coverage for your vehicles, like your Ford F-150 and Chrysler Pacifica, is easy to navigate. Should you have any questions in the future, please feel free to reach out. Here’s to peace of mind on all your journeys!
- The Endurance Team
Reviewed Feb. 27, 2025
I was with Endurance before. The shop that I was dealing with could not deal with them, so I canceled them and went elsewhere. Now, that company is no longer in business, so I opted to come back to Endurance. I have two cars with them, and I signed up with two different people. When I signed up, one guy was fine, while the other guy was confused. But the issues continue, and nothing has happened. I haven't gotten any paperwork from them, no ID and no booklet. I just can’t get anywhere with them. I don't know if they think I’m a customer.
Hi Stephen! Thank you for sharing your experience with us. We value your feedback and are sincerely sorry for any inconvenience caused. It seems there have been some complexities in processing your documents and confusion during your interactions with our team. We aim to provide clear communication and streamline these processes for all our customers.
We want to rectify this quickly and ensure you receive the necessary documents and assistance for your case. Please reach out to our team directly via feedback@endurancedirect.com. This will allow us to look into your case further and pursue a solution that addresses your needs effectively.
Your patience and understanding are highly appreciated as we work to improve your experience with us.
- The Endurance Team
Reviewed Feb. 27, 2025
I bought a truck four years ago. I've got a few miles on it now, and the factory warranty is gone. I like the truck, and I wanna keep it, as I tend to keep my vehicles forever. And the representative from Endurance was pretty good. He seemed to understand the product very well.
It was a fairly simple process. The price can always be less, but again, I wouldn't have bought Endurance if I didn't think it was gonna be worth it.
I have not had any claims yet. I don't have my 30 days or my 1000 miles yet. So, I'm not covered yet.
Hi Michael! Thank you for sharing your experience with having Endurance as your auto protection provider! We're thrilled to hear that the signup process was smooth and that our representative was able to assist you with competence and efficiency. While you're right in looking forward to some real-world claims testing after the waiting period, we're glad you found value in the customer service and website navigability. Please feel free to reach out if you have any questions. We're here to ensure your truck remains on the road for years to come with peace of mind!
- The Endurance Team
Reviewed Feb. 27, 2025
I got a warranty to make sure I can maintain my vehicle. And I thought the sales representative from Endurance was very helpful. I like his whole demeanor. I have no problem with their coverage. Otherwise, I wouldn't have bought it.
Hi Fredric! Thank you for sharing your experience with us. We're thrilled to hear that our sales representative left such a positive impression during your purchase. It's great to know that our coverage meets your expectations and that you felt comfortable with your decision. We appreciate your feedback suggesting there's room for improvement, which signals opportunities for us to enhance our services. If there's anything further we can do to expand upon this positive experience for you or turn it into a 5-star interaction, please don't hesitate to let us know. We are always here to assist! Welcome to the Endurance family!
-The Endurance Team
- The Endurance Team
Reviewed Feb. 27, 2025
This is my third contract with Endurance. I’m a loyal customer because they’re truthful with you. If something isn’t covered, you know that before it’s time to get the work done. They’ve handled my claims very well, and the representatives have been excellent.
Hi Cynthia! We're happy to hear about your positive experiences with Endurance over the years. Thank you for your loyal support and kind words highlighting our commitment to transparency and excellent customer service. Your satisfaction with our claims process and rate offerings is our highest reward. Thank you for being a valued customer, and feel free to reach out anytime—we're here to keep serving you.
- The Endurance Team
Reviewed Feb. 27, 2025
My experience with Endurance has been great so far. I've just talked to them on the phone a couple of times, but it's been fantastic. The price is very reasonable.
Hi Emma! We are happy to hear about your positive experience with Endurance and appreciate your recommendation. We are glad you found our sign-up process easy and straightforward, and it's great to see that our customer service and product have met your expectations across multiple areas. If there’s anything more we can do for you, please don’t hesitate to let us know.
-The Endurance Team
Reviewed Feb. 27, 2025
My representative manager were super great, help me with my issues and attended to my warranty needs, great job. I appreciate it, the help and taking my meds and issues in the consideration, very professional
Hi Mark! Thank you for sharing your experience and for appreciating our hard work! We're thrilled to know that our team provided you with excellent service and addressed your auto protection needs professionally. Your satisfaction is our priority, and we’re here for you anytime you need us.
- The Endurance Team
Reviewed Feb. 27, 2025
I look into extended warranty because of the age of my vehicle. I chose Endurance because they had good reviews versus the other companies. The representative that signed me up was very good. She was knowledgeable and had a lot of experience.
Thank you so much for rating us so highly, Hugh! We are thrilled to learn that you had a positive sign-up experience with our team and look forward to providing you with excellent service!
- Endurance
Reviewed Feb. 27, 2025
My factory warranty was about to expire and I needed some type of warranty on it, so I decided to get Endurance. The sign-up process was great. Greg, he’s a good representative, and explained everything clearly.
When I signed up online, I got about $300 off. I also got a text saying I needed to call line five. I did try another insurance, and they were much higher, especially their deductible.
Wendy, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need further assistance, don't hesitate to reach out again. We're here to help!
- Endurance
Reviewed Feb. 27, 2025
Everything went very smoothly. The representative was very nice and reassuring, and I believe I got full coverage. I’m paying for it, so I hope that if anything goes wrong, the repair process will be just as smooth. So far, everything has been fine, and I haven’t had to use it yet.
The cost was very reasonable. I looked into other warranty companies, and Endurance wasn’t the most expensive or the cheapest. But they were the nicest on the phone. The rep wasn’t pushy at all. I did talk to one company where it was hard to get rid of the guy. He kept saying that if I didn’t sign up that day, I wouldn’t get that price. He was horrible.
Hi, Linda. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one, and we look forward to providing you with excellent service for many years to come!
- Endurance
Reviewed Feb. 27, 2025
I had Endurance in the past, and I just let it lapse. I went quite a while without a warranty. Endurance then sent me some kind of information, and I said, "I had this before. I better get this again."
The gentleman was great. I went with his advice and everything he told me.
Hi, Eddie. We're so happy to hear that you're satisfied with your Endurance coverage plan, our team, and the entire process! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 27, 2025
Endurance sent me a couple of emails, and I responded because it looked like they had a good quote, and I decided to go with them. The guy I spoke with did a great job. He explained everything clearly, and we ended up sealing the deal. It went great and everything was easy to understand.
Samuel, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 27, 2025
Me and my kids are watching TV and Endurance came on a commercial, and decided to call them. He explained the cost and what I wanted. It was what I expected. He said I had a $100 deductible, which is normally $200, and I was given a discount on the registration fee. It was part of a promotion that coincided with the commercial.
Customer service was helpful and the sign-up process was straightforward. They said I’d be able to use it for any car. I haven’t even used it yet, and I’ve even received the packet.
Hi, Jerome. Thank you for recommending us to your friends! We’re glad your sign-up experience with us was a great one and that our team was helpful! - Endurance
Reviewed Feb. 27, 2025
My car is getting up there in years, and I don't have any coverage right now. A couple of years ago, I had to have my timing belt replaced, and that cost about 1,500 bucks. With that, I thought it’s a good idea to get an extended warranty. Having Endurance is gonna save me a lot of money if my car breaks down. The rep I talked to was very informative and did an A1 job.
Hi, Paul. Welcome to the Endurance family and thank you for recommending us to your friends! We’re glad your sign-up experience with us was a great one and we look forward to providing you with excellent service in the future.
- Endurance
Reviewed Feb. 27, 2025
I had Endurance purchased with my car, and it had ran out, so I renewed it. Customer service was great. I only got charged once, so that was okay. I can recommend it.
Thank you for recommending us, Elouise. We're happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 26, 2025
I was contacted by a Endurance seller offering me their coverage, I've been skeptical about these companies but I decided to give a chance if I could see the future. Well, I purchased their most complete options where I've been told everything would be mechanically covered, guess what, the only thing that doesn't cover is exactly the problem I'm having with my car, I have 3 fuel injectors that need to be replaced, I was quoted almost $8k to do the job, apparently is an engine out job, and once you change the 3 defect ones, you need to change all of them, I asked the seller (Connor) many time if I would be covered if something goes wrong, he said yes, apparently there are 2 companies, Endurance that sells the contract and another that handle the claims.
They keep you going back and forward waiting hours on the phone on purpose so you give up. I would stay away from this company, they take your money and don't honor what they offer you when they are selling the plans everything is wonderful until you need them to repair your vehicle, DON'T DO BUSINESS WITH THEM, STAY AWAY.
Hi Tercio. We greatly appreciate you sharing your detailed experience with us. It's clear that this situation has been distressing, and we truly empathize with the challenges you've encountered regarding your coverage with your vehicle. We deeply regret that the service didn't meet your expectations, especially at a crucial time when you needed support.
In situations like these, we value the importance of resolving discrepancies effectively. Please reach out directly to us at feedback@endurancedirect.com. We would like to gather more details concerning your incident in order to thoroughly investigate the case, review the exact parameters put across during your plan's selection, and work towards bridging the gaps in your experience.
Thank you for taking the time to express your concerns. Your input enables us to serve you better and underscore our commitment to your satisfaction.
-The Endurance Team
Reviewed Feb. 26, 2025
Not real happy at this point. My 2017 BMW has an alternator bearing going out, dealer gives it a month or two but insurance turned the repair down. Says it must fail completely which would leave me stranded
We appreciate your feedback, Eric, and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more so we may see what we can do to make things right. You may send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed Feb. 26, 2025
Hello, my name is Leticia **. I needed help with getting my recently purchased ins. info. Juan was very helpful, knowledgeable, and professional. He went out of his way to help me download the Endurance app. I am very pleased. Thank you Juan!
Letiticia, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- Endurance
Reviewed Feb. 26, 2025
The agent was extremely helpful while guiding us through the plan and policy. We have been talking about the need to subscribe to an insurance since our original ones had expired. The agent explained the options and was helpful in our decision on the correct policy for us.
Hi, Gloria. Welcome to the Endurance family. We’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 26, 2025
This is quite possibly the worst company to deal with and I assume they must write their own reviews - please beware!! They are so bad that almost all repair shops refuse to take your car in if you want to use Endurance as they are so hard to work with. I foolishly have both my cars with Endurance. I wanted peace of mind and despite paying into the warranty for 3 years as soon as I need to use my coverage they find ways of avoiding paying so you have no choice but to pay out your pocket or risk taking the car from the workshop with an issue. They then of course refuse to pay after the fact.
In one instance my car was in the shop for 3 weeks and I had to pay myself in the end just to get the car back! Excuses they use range from not having my updated rego on file, then taking days to acknowledge it by which time I have had to pay, questioning mileage over a year after taking my payments, being unresponsive. I am in a dispute at present and the “contract manager” has avoided me for almost 4 weeks despite regular calls and emails because they know I want to cancel my contract and I am entitled to a full refund.
Hi Daniel. We apologize for the difficulties you've encountered with your coverage and the frustration it has caused. It's concerning to hear about the challenges you're facing getting repairs covered and communicating with us. We assure you that customer satisfaction is our primary aim, and we're eager to resolve these issues for you.
Please reach out to us directly at feedback@endurancedirect.com, providing your contract details and any additional information, so we can address your concerns thoroughly and elevate your experience with us to the standards we aspire to uphold.
Thank you for bringing these matters to our attention.
- The Endurance Team
Reviewed Feb. 26, 2025
The gentleman who handled my quote and signed me up was very knowledgeable and easy-going. Explained everything with good details and made it easy to understand and was a very good salesman. He made it very simple and enjoyable. He made sure that I understood what he was saying and how much the payment was what the coverage was. Very good. Thank you.
Thank you so much for this 5-star review, Robert. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed Feb. 26, 2025
The customer service representative was so helpful, courteous and efficient. She reviewed each point of coverage, explaining how to use them and how to file claims. I had researched other companies and even paid for service but Endurance offered better coverage and cheaper rates. Thanks for the work you all do to help your clients.
Sharon, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed Feb. 25, 2025
Missed a payment because card was hacked and cancelled. Customer service was excellent and we quickly resolved the issue. Very understanding of my problem. Have not had to file any claims as of now, if I ever do I would expect things to go as smooth as today.
We're happy to hear that our team provided you with excellent service, B. We’ll make sure that they receive your feedback and look forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed Feb. 25, 2025
My name is Anas **. I have Mercedes s550. 2015 I had called this company for a warranty, the agent lied to me about that policy, said that it covers the car bumper to bumper and I was paying for almost a year and when I went to fix my sunroof I had told that it doesn’t cover because I have coverage on only the mechanical and when I called the supervisor told me that no one gives bumper to bumper coverage so I just got scammed from the company.
We’re sorry to hear your claim didn’t go as expected, Anas. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage and see what we can do to make things right.
- Endurance
Reviewed Feb. 25, 2025
My Account Manager Aiesha is the BEST!!! Aiesha listened to me & helped me to understand the warranty process & how Endurance works! Aiesha is the epitome of what excellent Customer Service & Account Management looks like in real life!! God bless you!!! Endurance needs at least 5,000 more Aieshas!!!!
We're happy to hear that our team provided you with excellent service, Kimberly. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 25, 2025
**DO NOT** SIGN UP WITH THIS WARRANTY COMPANY!!! Absolutely the worst company and the worst customer experience I have ever had!!! Don't be fooled by these other fake reviews!!! I was lied to about my coverage and given the run around for almost 2 months while Endurance treated me like a suspect instead of a valued customer that is paying for services!!! I was treated with rudeness and attitude from supervisors and managers. Worst company and worst customer experience I have ever been through!!! Carshield is the way to go!!!
Bobbii, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you, The Endurance Team
Reviewed Feb. 25, 2025
They worked with me and the shop that did the repairs well. When I sold the suv had no problem transferring the remaining time over to the grandson. They e mailed me a form that we and grandson had to fill out and send in.
Thank you for leaving us a review, Robert. We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Feb. 25, 2025
I worked with Jason to sign up with Endurance. Jason was very professional, signed me up with discounts that were available for the both cars we signed up with. I hope it is that easy to process future claims. Jason made it very easy to sign up. I'm am looking forward to not have to worry be a very expensive auto repair.
Hi, John. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Feb. 25, 2025
Lydia was pleasant, helpful and informative. I received a friendly reminder of a past due account. I called and she took care of the matter immediately. Then asked if there was anything else and she gave the info I needed. Thank you.
Michelle, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 25, 2025
Very good service. If I could rate them a 10 I would. Very pleasurable to deal with. I have two vehicles with them and are very satisfied. I recommend a lot of people to them because their service is great.
Hi, Paula. Thank you for recommending us! We appreciate your continued trust in Endurance and are so happy to hear that you're satisfied with your coverage plan!
- Endurance
Reviewed Feb. 24, 2025
The company refused to warranty my transmission. I had paid $1300 for my policy and they will not cover my transmission. 6 months I've been fighting with them. Scam company, they take your money but won't cover anything.
We’re sorry to hear your claim didn’t go as expected, Ken. Our goal is to provide the best protection for your vehicle. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage and see what we can do to make things right.
- Endurance
Reviewed Feb. 24, 2025
This company play games when it comes to paying for a covered claim. It is unreal that I never received a rental car as agreed in the contract. No roadside assistance, and refused to pay for a covered repair. I requested reconsideration fast so I can get to court for breach of contract. Beware!!!!
We’re sorry to hear about your recent claims experience, Jovan. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
- Endurance
Reviewed Feb. 24, 2025
I can't remember the gentleman's name who help me, but I give him five stars for his patience and awesome service. Thanks buddy. He talked to me with clarity and help me understand what was covered. And he also gave me discounts that really saved me a lot of money. I hope if I ever have to call in and make a claim, the person on the other end is as helpful as he was. Thank you Endurance.
Michael, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 24, 2025
I think I selected the right coverage for a used car with low mileage. The salesman was knowledgeable and helpful. My used car only has 9,600 miles on it and it is still technically new for being a 2019. First time I have needed to do this. Really don't know what else to say.
Hi, Michelle. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions about your contract, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed Feb. 22, 2025
I just tried to email customer service at the address shown and my email was rejected. I know it was the right one because I copied it. It was easy to talk to them by phone. The lady who gave me a quote was very knowledgeable. And friendly. I had heard about Endurance from TV commercials.
Thank you for leaving us a review, Donna. We are sorry to hear that your email did not go through, but we are glad you were able to connect with our team over the phone!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
