Endurance Warranty Reviews

Signing up with Endurance was easy. I was satisfied with the way they handled it.

The Endurance rep I worked with was very helpful. She did a good job. She made sure she explained the coverages, the length and the payment schedules. One of my vehicle has a turbo charger on it and Endurance covers the turbo. The coverage I have is excellent.

The Endurance rep was really good in helping me get the benefits that I needed. She went over everything that I possibly needed. The price that they gave me was excellent too. Everybody else's price is way too high and they're not trying to qualify for what Endurance is offering me. I'm satisfied with my experience with Endurance.

I was very doubtful that the warranty covered as much as it says it does. But the rep explained it very well and answered every question I had. I feel comfortable with the warranty. However, it is very expensive. It is $180.

I was very satisfied with their signing-up process and the rep I worked with was very knowledgeable.

The Endurance rep who helped me was very kind and generous. The warranty worked pretty good when I took my car to the Cadillac place. Also, the Buick place doesn't take anything but Endurance and they've always been good. So I would suggest the warranty to others.

Everything is good. When my battery died, they came right out and jumped me out. That was pretty cool.

I got the coverage for my 2011 Toyota Corolla. I'm satisfied with the price and my experience.

The representative that I spoke to was very nice and helpful. I signed up over the computer. But she gave me all the information that I was looking for over the phone.

I went to the dealership because of a latch on my trunk. Something had gone out on it and I couldn't open my trunk. I told them I got the extended warranty with Endurance and they asked for the phone number. I gave the dealer the number and it was taken care of. Everything worked out and Endurance approved the claim. I just had to pay the deductible amount and I didn't have to do a call back to back or wait for somebody to call me back. It was hassle-free and I would recommend Endurance over and over again.

Endurance has been excellent. The plans are good because I had to replace a computer on my car and they paid everything except for the $100 deductible. I gave the dealer my Endurance information and they contacted Endurance. They set up everything that I needed to have set up. I have the car warranty on our Volkswagen and we're happy with it. They have me covered on anything that happens.

Getting a quote from Endurance was hard. You have to talk to somebody and they won't just give you one online. But it was easy when I talked to somebody over there.

I spoke to a rep over the phone and they went over all the specifics. They charged my credit card and we've had coverage ever since. Endurance is worth it and the system is pretty easy to understand. I'd recommend it.

I called them and getting set up was good. All my questions got answered and I thought it would work out okay. Also, the rep seemed to know what she was talking about.

The Endurance person that I talked to, Kelly, seemed to know a lot about the industry as a whole and what other companies were offering in relation to what they were offering. She was really professional and friendly. I signed up for a warranty for my 2022 Honda Insight and she told me that it includes bumper-to-bumper coverage and some other special things.

I had the best experience with Endurance. They're very dependable, on time with everything and I never had a problem. I referred a lot of my friends to join up with Endurance. Endurance is the best car warranty insurance. This is the best purchase I ever made and I intend to stay with Endurance. Their customer service reps were very knowledgeable, very professional, and made me feel very comfortable. Their people are fantastic. I got one of the best policies. It serves me very well. Endurance is very reliable. They take care of me immediately. You could take your car anywhere. They'll cover it, and the copay is very reasonable.

I like Danica, the spokesperson from Endurance. I told them I wanted my vehicle covered, and they gave me three options, and I took the one I wanted. It's gonna cover stuff that I wanna have covered that my regular car insurance won't take care of, and it'll save me money out of my pocket. Everything was good. Having Endurance is a good thing. You don't wanna have all this expense out of your pocket if something breaks. So, this is the way to take care of it.

The signing up process with Endurance was easy. I've got bumper-to-bumper coverage, including all electronics on my 2021 Ford Expedition. I had one question and a lady called me, and I asked her. She put my question in writing and she wrote me a letter and put my question with an answer in writing. So, I was perfectly happy.

Getting set up with Endurance was very easy. Their reps knew what they were doing. They were very knowledgeable and friendly.

I talked to a guy at Endurance and he was very nice. He went over the policy a couple of times and added some stuff to it, like electronics, and made sure I understood. He was very informative. He took the time to explain everything to me. They did a good job.

Establishing the contract with Endurance was very easy. Their coverage is extremely thorough. I ask a lot of questions, so I called them and was getting clarification on things. There were some exclusions in the policy, so I asked on the other components that were not in the exclusion. They told me that they're not in the exclusions and that they're covered. They provided me information on that. They're pretty easy to work with.

These people are straight as scam artist, they sent me a letter saying that they “‘may not be able to honor the service contract” for my extended vehicle service plan. The only problem is I absolutely don’t have an extended vehicle warranty with them! When I called to see how full of it they’re, the representative tried really hard to pretend that my warranty was through a 3rd party with them, but couldn’t even give the name of this supposed 3rd party company. They attempted to lie to get me to scam me into buying their product.

The rep was very courteous and knowledgeable of what he was talking about. The big thing is if we break down, we can have road service. We can talk to the people and show them the card before we do anything.

I still have three more months on my warranty from another warranty company and I talked to one of the staff managers from Endurance. He gave me a good deal and he’s supposed to take one month off. My old warranty expires in June and he's supposed to take off the May warranty. He left me his email and told me to let him know because I was gonna cancel Endurance. I was gonna start over again. He told me to try to keep it on and he said he'll work with me. But other than that, it's a nice experience so far. The signing up process was great.

Endurance has always taken care of me and my family. I would never have a different company than Endurance! I called for a tow and it was arranged in just minutes. The driver showed up quicker than expected. Thank you Endurance.

I had an ‘08 Ford Expedition Eddie Bauer EL and when something went wrong with it, I used my Endurance warranty. I went to my mechanics who I've had for the last 10-plus years and they called up Endurance. I also spoke to somebody at Endurance and they gave the okay for the work needed on my vehicle. Then, the mechanics fixed it. I paid the thing I was supposed to pay for under the warranty and Endurance fixed everything else. I liked the service and how they help you if anything goes wrong. I now own a 2013 Yukon Denali and when the dealership's warranty lapsed, I went to Endurance again. My friends were thinking about signing up with CarShield but I told them not to do it. I told them to stick with Endurance because they're the best.

I got Endurance, kept it for a month, decided I didn't need it, then decided to come back to it. However, I looked through my package that's offered and it's not giving me the full details of what's covered. The only thing it's telling me that's covered is tires.

I need my car done. It was part of my wheels. The shop thought it would be covered. It was the wheel bearing.. After payment of 2 years with this company the one time I needed a 500 payment, I was declined. I cancel it and I'm with another company who after 30 fixed this.. Don't trust anything you hear. They won't help you in your time of need.

A lady at Endurance named Mahogany was professional. Endurance is the one to go with. I also had them on a new car.

I’m satisfied with Endurance. Everything has worked out well. They told me what I had to pay and what was gonna be done. I'd just pay the $100 deductible and they'd fix my car. Everything is covered.

I was requested to provide my email address for a quote. At the providing it I was next advised to provide my name and phone number and when I did received and the message immediately that a specialist would be calling me about my request. This is not what I requested no wanted to deal with. Specialist is AKA salesman. What a deceptive way of doing business

I found out that my vehicle had been totaled in an accident before I purchased it, therefore could not be covered by the extended warranty. I had already paid the deposit and 1 monthly payment. Sheena in customer service, was very helpful and professional. She made me feel like I was family and she understood my issue. I was credited the deposit and payment. Ms. Sheena could teach classes on good customer service. Thank you for having her on your team.

Rodney helped me with a card situation very quickly and from his voice I could tell he had a friendly smile. I had my card compromised so I wasn't having the best of days. Thank you Rodney for making it just a little bit better.❣️ Customer service is crucial to any business and he did a great job.

Do not purchase a Endurance Auto Warranty. This has by far been the worst extended warranty experience I have ever had. I paid $3000 12 months ago when I purchased a vehicle for my 16 year old grandson. I was told by Zee from Endurance that they will not cover an issue we are having with the engine on the 2014 Jeep. The inspector when he arrived at the vehicle got poor information from whoever he talked to. I found out from the service manager Mike that he never told the inspector the upper radiator hose had blown causing it to overheat. Zee told me the report says the upper radiator hose blew and caused the engine to overheat, That is not the case. The following is why we took the vehicle in for service.

Tumeka is awesome and professional. She answered all of my questions. She also wished me well, because I was feeling under the weather and you could hear it in my voice. She answered the phone very polite and identified herself. I was very pleased at the end of the conversation.

I want to give a better rating BUT Endurance earned this! I had a 2012 Ford Focus automatic transmission failure. This was a factory auto trans that is sealed and required no maintenance. It does have an internal clutch that failed and Endurance would not pay any part of the repair because it was a clutch which is a wearable part. Cost me $2500. I will not renew my coverage. Read the contract!!!!!

Tabitha made it fast and easy and very helpful and I really appreciate it. She also reviewed everything with me to make sure I understood. She was very accommodating with my date as well which I really needed.

PLEASE save yourself the trouble, time, and expense - DO NOT sign with Endurance! After researching, I chose Endurance because they supposedly cover higher mileage cars, and I have a special needs child, so keeping our ride secure is top priority. Everything was great when it came to the process of signing on/getting our money. But that is where the great customer service ended! After over a year, I had my 1st claim, and it was trouble from the start. 1st I was denied on the phone "because of rust"; called the shop and they said there was NO RUST. Also, what company who handles older vehicles should deny because of some rust - wouldn't most older cars have some? Lame! But I digress, as there was no rust on my car. Had the mechanic call Endurance and explain this, and Endurance then claimed that they require the submission from mechanic to be on company letterhead, so they complied with that as well.

I have Endurance Auto Warranty where if a car broke down, I would be able to use it. It's available. They are patient and polite, and they let me know. One time I called to find out how much more I had to pay on the extended warranty. They gave me the time that I would finish paying for it. They told me it was good up to 2027.

The rep gave me details about the policy, the packages I was getting, and the best price for me. He worked with me on the pricing. When I didn't have enough money, he cut it down to fit my price budget. He broke details down for me about my claim, the 30 days, and that I may have to do the 1,000 miles before I made my claim. And if I had any questions with him, I could always give him a call. He helped me. He told me I could call him back and think about it. He told me that they were gonna make sure that I was okay, which was what made me get the warranty with this company. And I love him for making me feeling more comfortable. Endurance has a good rating on their policy and they are a good company to work with in getting a warranty with cars than anything else.

I like that Endurance doesn't sell their works. I would tell others to go ahead and try it.

I've had Endurance twice before from different vehicles and I've always had good service. So I called up Endurance and told them I needed a policy for my new car. The rate went up from the last time a good bit but it's along the same line as the rest.

Endurance is a good company. I like what the guy introduced me to. He told me what's covered under the policy.

I've stayed with Endurance all these years. I did a claim on a transmission in one of the cars that I used to have. The process went like it was supposed to have went.

The reps were professional and to the point. They didn't waste a lot of time. Overall, Endurance had a better price and a little bit better service.

I called another company first but they were quite expensive. So I called Endurance and talked to a guy there. He quoted me a price and even though it was cheaper than the other place, I couldn't afford to pay that kind of money. So he had me talk to the manager and he reduced it to 120 every month. But they disappointed me two days ago. The rep told me that the whole car was covered. I went to the dealership the other day because the backup camera on my car wasn't working. The dealership was gonna charge me $995 for that. So I had them call Endurance and lo and behold, it was not covered because I don't have the tech support for my camera and radio. But I'm covered for my harness and everything else.

I was comparing different companies and to me, it looked like Endurance was one of the better companies. So I got a quote, I liked it and I signed up. Endurance covered more items that were important. I was happy with my policy, but then they came out with a better one, which included maintenance and more broader coverage, and they allowed me to switch. They made it very easy for me to upgrade. I used the service at only one dealership and I'm 100% satisfied with Endurance. It's worth it.

I have full coverage with Endurance and signing up with them was very easy. They told me exactly what was covered and all about Endurance. They charged me 36 payments and on the 37th month, I called and said they didn't take it out. But the lady said I have paid in full. One time, my car's battery died. I submitted a claim and my experience was great. It was in my garage and I was facing front out. But my street is on a hill and they couldn't put the flatbed in my driveway to pull the car out. But somehow they managed to charge my battery then the gentleman with the tow truck said to take my car to a local shop and they would provide me with a new battery. He told me not to turn it off and he followed me all the way there. He arranged for them to come out with the battery then he took out the dead battery, and put in the new one. And I was on my way. It cost me $9.

I called Endurance and they got information about the vehicle that I wanted covered. They shared the various options and based off the information I gave them, they advised me on what they thought the best option was. They said that I was eligible for the new car coverage because the truck was so new. The options that they told me about sounded good to me so I went ahead with it. I have another vehicle that is under warranty right now but it's gonna be coming up due to that I plan on finding out what Endurance can do for me on that one too.

I've checked my email and I've asked Endurance about my copy of the warranty. I was told the last time they would put it in the mail and that I'd get it within five days in two weeks. But I've never received a copy of the warranty. Other than that, signing up with them was relatively easy and my experience has been good. My coverage comes with roadside assistance but not the oil changes.

Endurance asked me some questions and I answered all their questions. My automobile insurance has free towing and if I get locked out, they can take care of that for me. I have two cars that I have Endurance for and if the subject is brought up, I would put a plug in for Endurance.

The rep that I dealt with was very knowledgeable about the warranty situation. Plus he was pleasant to speak to and very cordial, and I like that. My experience was absolutely wonderful. Endurance was great. They definitely do what they say they're gonna do. When I filed a claim, it was covered and the process was painless. The place where I went to contacted Endurance. I gave them all the information and they followed through with it and there was no problem.

Endurance seemed like they had a better price and they covered more. The rep that I talked was very friendly. It's good coverage. It's a little pricey, but it's better to pay $105 than pay $3,000.

The renewal program turned out to be a cluster with the different people I spoke to. It took me three times to get it right because I kept on getting different stories from different people. The pricing is a shell game so it was very hard to say what the actual pricing was that I wanted to know. The first time, I told them I wanted to renew the policy I had and they said, "That's great. This is the lowest cost we have." I got to looking at it and it didn't cover what I had in the policy that was expiring, specifically seals and gaskets. It was a named component policy rather than all components except what's excluded. I called back and got that fixed. Then I got a call from somebody asking if I was ready to renew my policy. I told them I'd already done that and they were surprised that I had. I wound up getting a policy, supposedly, that was $200 less and implemented a payment plan, but I haven't seen anything on that other than the declarations page.

The signing-up process with Endurance was good and I liked their coverage. Their customer service was also very professional and nice.

Endurance covers my 2013 Hyundai. It covers what I needed it to cover. When I was signing up, there was a short waiting period, and that makes sense so someone is not signing up a car that's dead or has pre-existing conditions. Signing up was really easy.

I went with Endurance because it was a good deal, but it really isn't. I've had issues already with them. I was about to cancel my policy because I didn't wait for the full 30 days and my car was knocking. They said it was because I didn't wait till 30 days, they couldn't do anything for me. And that was even after I waited 30 days. My car has reached 121,000. That was what the lady said on the phone, I gotta reach 121,000. They didn't tell me that was part of the agreement. They told me it was a previous damage or previous user because I didn't wait 30 days. But the reason why I bought the insurance is because I knew this car is gonna have problems.

My Honda Civic is covered by Endurance. They offered a couple of different packages that I can look at, and I got a modified version of the first one. The reps were helpful, they knew their business, and there were no problems. Getting signed up was an easy-flowing-type operation.

I had a gentleman call me from Endurance and he was persuasive but not overly pushy. He was very nice on the phone, and he took time to answer all my questions, then we came to an agreement. He offered me several different packages, and I took the best one he had. I'd tell people that Endurance is the one to go with.

I have recommended Endurance to people. It's easy to get. All you gotta do is go online and get it started. It covers everything that a warranty from a dealership covers such as transmission, drivetrain, motors. Brakes are not covered which I understand. That's part of my maintenance.

The coverage and the cost sounded good, so we went with Endurance. The reps were very nice, and everything's been fine.

It was easy to sign up with Endurance. My husband had it on his car for a few years, and when my plan ended on my car, I called his provider and joined it. The rep offered me a plan for a bit more a month but with better benefits, and I took it. It has roadside assistance, and it took effect 30 days after I signed up or 1,000 miles. I was really impressed that I was only with Endurance for a couple of months and they already approved a claim to fix the fuel pump on my car. I was without my car for just two days, and they offer a rental, but I didn't need it. It was good, 'cause it's fixed already, and I haven't had any more problems. I already recommended Endurance to two people. I told my daughter first to definitely get a warranty on her car.

Endurance's customer service was great. I never got a contract through them, but I was able to get it, then I printed it out. It was good. A couple months ago, my car was in the shop for two days. The communication from the shop was beautiful. They took care of it and put a claim in. I haven't heard anything since then, so I'm assuming that they got their money.

The sign-up process went good. The reps answered all my questions, and pricing wasn't too bad. I'd tell people to go for Endurance. I had the extended warranty on a Toyota Yaris, then I called them back a month later and switched it over to the Nissan Cube. They did it right away, and it worked good. The cost went up a bit, but the extended warranty covers almost everything. My main concern was it covering the transmission 'cause Nissan has questionable CVTs.

Endurance is way better than the other company that I had and people should go to them. The rep answered all my questions. When I filed a claim, it went smoothly.

I purchased Endurance a year and a half ago and had a claim six months ago. They had to ship the transmission from someplace and they told me that I had to pay for the shipping, which was $300. But other than that, everything went smoothly with my transmission claim.

Signing up with Endurance was fairly easy. The biggest thing I wanted to see was exactly what was covered and what was not. And that was an easy email straight to me. The other question was the payment method, if it was something that could be done in monthly payments or just one lump sum. All my maintenance gets done through the dealership. So that's another reason I bought the warranty, because as long as I get everything done for the manufacturer's recommendations, everything is covered. They're also the most reasonably priced and they have the best coverage.

Signing up with Endurance was simple and easy. I submitted an inquiry online, and someone called me back and walked me through the process. So, it was good. I ended up getting the policy on two cars, but one is older than the other. The policy that I got included everything, like oil changes and tires. But the other one didn't even come close so, I was impressed. Plus, Endurance was in Chicago. I'm sure they have many connections with local dealerships, mechanics, and car oil places. So, it's great. That was the selling point for me other than the reviews that I saw online.

At first, I went with the lower grade then the rep upgraded it to the bigger one that carries me to 29 and 100,000 miles off the odometer. I got the plan I wanted and I'm satisfied so far. I get a loaner car or whatever I might need in the case something happens.

I got two cars covered with Endurance. I wish it was three, but I did a different one through CarMax. The reps at Endurance are always kind, helpful and responsive. They gave me every discount that was possible as a repeat customer and explained the different details. I was able to get Platinum coverage for one car. I wasn't able to get Platinum for the other car because the rep explained what the difference was and it was a couple of years older. He said that that makes them not eligible for that higher level because of cost concerns. I got the Diamond Plan and for the first year, there's roadside assistance and tire protection.

There was a little downtime on the last deal with the transmission. I understand when it's high-ticket item, Endurance doesn't dot the i's and cross the t's. Their adjusters ask questions to try to put you in the trick bag. They try to get you to say something that voids their coverage. I ran across that a couple times on a brake job on this Dodge. But as it stands, Endurance paid off over five grand of warranty coverage and I only paid about 3,600 for it. They offer coverage for a lot of the stuff that break down, and I've had good experiences with them on everything. Endurance was the right choice in the end. The price of it has gone up and even though they're bang for the buck, I noticed they're advertising now. Any time a company advertises, they're gonna absorb that advertisement in the cost of the product.

Endurance has the best package for the price and I'm very happy with everything so far. I had some brakes redone, and they covered part of it. They give you an allowance towards having the brakes redone one time. They covered an oil change too. They cover some oil changes up to a certain point but they don't cover synthetics, which is surprising because all vehicles today use synthetic. They didn't cover the shock because that's not covered under the program. Endurance is excellent and I would recommend them. My cousin is a major stockholder in another company that offers the same thing and he asked me if I wanted to change over but I told him no.

The signing-up process at Endurance was excellent. It was easy. The lady explained everything to us and it was very simple. I would recommend Endurance and I would never buy another vehicle without getting an extended warranty.

The sales people are very friendly but when you need work to your vehicle they are hard to reach. I haven’t been able to get back in touch with the sales guy even after he gave me his email. Kinda shady.

Updated on 05/21/2024: The claim is not resolved. You denied my claim and as a result, cancelled my policy.

I have a 2015 Porsche Cayenne that I took to the Porsche dealership and it was found that I needed a new part for my heating system. Service was quick, however, I ended up paying out of pocket over $1,000 because Endurance capped the labor charges so I ended up paying the difference. If I am paying $300 a month for complete coverage and still have to pony up my deductible and labor difference, then I'm not sure this is the right warranty for me. Great customer service though.

SCAM -- absolutely horrible warranty! I paid nearly $3,000 out of pocket for warranty - after they paid out only $900 they said my warranty was over even though it was years before the expiration and still had 25,000 miles left on the warranty - TOTAL SCAM!! On top of that - there is a TON of stuff they don't cover and when they do cover something they won't cover the full cost of it so you end up paying the deductible plus about half the shop costs. They will not provide you with a summary of all your claims and how much they've paid off. Salesperson told me if I don't "use" all my warranty, then I can get a refund for that amount but that's false.

I feel like I was scammed. I was told one thing and given something else. I was also told I was emailed my policy which I never received. Even checked my spam and no policy. Their team messed up but I'm suffering the consequence. Have to pay out of pocket for repairs. Do canceling policy and they even make it harder because you have get it notarized. No matter what they tell you you're going to have to come out of pocket for repairs. They will find a way to not have to cover your repairs.

GREAT Price for coverage on my 2009 KIA Sportage EX with 176k miles on it! Also, Excellent Customer Service Dept, as-well-as their Customer Claims: Always there for me when I needed them; and fortunately NOT Very often!!!

I contacted Endurance regarding their coverage and prices for a new Subaru I was purchasing. Remember this is "NEW" car and the manufacturer's warranty would cover it for 5 yr/60K miles. They wanted approx. $100 month, or over $9600. for 8 yrs! The Subaru factory warranty was only $2200 for 80yr/80K miles that covered everything including full roadside service. Even if you took their warranty for 2 yrs. when the factory mechanic warranty expires you would be paying $2400, or more than the Subaru "Bumper to Bumper" warranty for all eight (8) years as the full factory warranty expires in 3yr/36K miles. I went with Subaru's warranty and peace of mind due to their great reputation, and it was part of the financing package.

It has been 2 months with them and I did not have any issues with Endurance. They're very dependable and professional. Customer service representatives are nice and knowledgeable. They blow their competition out of the water.

ConsumerAffairs (CA) - high-lights this company on just about every landing page you surf on CA's website, even when you are perusing OTHER auto repair companies; you get numerous Pop-up's, so it's their #1 company to promote. While Endurance has many favorable customer reviews on CA, and Other Auto Repair Warranty Review vendors, there are some Negative reviews... about Customer Service, and also they MAY not have vetted Auto Repair Shops in all states.

I had a vehicle that was covered under an Endurance warranty. I sold the vehicle on 2/13/2024 and cancelled the Endurance Warranty on 2/21/2024. This was appx. a week after the last bill from their third party billing agency called Mepco. The Endurance agent was very difficult at the time of the cancellation, even after I told him that I recording the conversation, and so I had some doubt that the cancellation would be completed.

RIP OFF! BUYER BEWARE, WILL NOT PAY ON 100% VALID CLAIMS, TOTAL WASTE OF MONEY! I am contacting the B.B.B as soon as I finish this review. (BBB Serving Chicago and Northern Illinois Complaint #**) Long story short, they circumvent ridiculous reason(s) to deny valid “EXPENSIVE” claims. Let me explain, They first approved my claim, then shortly there after denied my claim without notification. Their reason for the denial, my vehicle "NOW" falls under a different maintenance schedule. Simply, B/C I towed a trailer 1 week prior to the claim.

Bought what I was told was top of line Gold warranty 4 months ago. Paying 277 per month for my Lexus 400 gx. They never sent me the contract docs nor a warranty card, just an initial email with the warranty number when I signed up. Terrible service up front, AC went out last week. The reasonable mechanic I used for years came up with a 1700 $ cost to replace AC. Endurance approved 900 saying they must use aftermarket (Chinese) parts and not lexus parts and that they pay 125 per hour for the work (plus one less hour) not the reasonable 150 the mechanic charges.

Don't buy this extended warranty. You can see a lot of issues and when you write a review/complaint you just get a computer answers to call here or there. The old run around. But there's too may problems, nothings straight out problems problems

I recently had my monthly source of income (Social Security Check) paused because of overpayment, thus causing me major financial difficulty. Courtney (Customer Service Representative) assisted my dilemma by pausing my monthly payment to keep my extended auto warranty valid until I am able to make my payment. I am extremely grateful for their understanding and willingness to keep my insurance intact. Excellent company that I highly recommend! Excellent customer service! ⭐️⭐️⭐️⭐️⭐️

Updated on 04/04/2024: Follow up to my previous review.... The company responded asking me to email to "resolve" my concern. I emailed them the same information I told 4 people. They had a rep call me who recited back to me all the parts listed in the contract to justify the their ways. I asked how much money I would get back since I submitted a cancellation form, had no claims and was asked to reach out for a resolution....

A representative of Endurance called us to say our Protector warranty policy we purchased when we bought our car last year account had not been paid and so we didn’t have any coverage. The guy said they were the administrative arm for Protector insurance. He offered a new policy through Endurance and how to cancel our account with Protector. We agreed to buy a policy from Endurance because we were so concerned and gave him credit card for $1800. Stupid we know but we wanted the coverage.

To be fair, I will reserve my star rating until my issue is resolved. I've been with Endurance for 4 years and made my last payment in December 2023. I have had my Cadillac CTS Lux Sports Wagon serviced as required. This time I needed brakes along with Calipers cover under my contract. We have been going back and forth with Endurance since Feb 1 and they have yet to compensate me for out of pocket paid because they failed to respond when the work was completed. I have called at least once a week. Several representatives were very helpful but always referred me back to an account representative. No account representative has resolved my issue or returned my calls or emails. Watch this space and other social media for final report.

I was taken back by certain rules they have like I have to wait 30 days and I have to have so many miles on before I can make a claim. I canceled and when I was talking to the lady when I canceled it, she said they don't take things that have already happened to the car. I told her I understand that but they need to take into consideration that the car is older and things are gonna happen at the drop of a hat. It made me feel like if something goes wrong with the car, it's gonna take them a minute to look into everything and make sure that this wasn't an ongoing issue and I'm in need of my car being fixed. Also, I'm not happy about their refund policy because I canceled it the beginning of March and they had said it would take four to six weeks for a refund. That got me upset but it's canceled. I'm not gonna worry about it anymore.

Customer service agent was very nice and knowledgeable and explained that my issue with the requested work was not the norm. I've had the policy for 2 never used it and the first time I do I can't get a rental car until the claim is approved. Which for me leaves me stranded for 3 to 7 days waiting on the claim to be approved. Over cover a rental myself for 4 hundred or better when I have the coverage but can't use it till my claim is approved for the work. Just be aware if you break down be prepared to walk or cover your own rental cost till the claim is approved. Pending if they need a Inspector to check the problem first.

Great service, and friendly. Answered phone quickly! Helped me cancel my warranty because of new car purchase. It was easy to navigate through their phone system. Renetta was so friendly and personable.

Signing up with Endurance was a good experience. The rep was very professional and outspoken. But I really don't like Endurance now and I was gonna cancel the policy. I turned in my key fob because I needed a key fob for my car and then I turned around and something else was needed in the car before I needed the key fob. Endurance covered the key fob, which is great, but now, I'm stuck with a $600 bill to fix my car because Endurance didn't wanna cover the cost of the fix.

These people are completely dishonest and incompetent! We told them we had a lift kit and the tire size on our truck. They told us that this is covered and there were no exclusions. They are now denying a claim for a Transmission (nothing to do with the lift or tires). Their incompetent inspector is trying to say that our truck has a 7inch lift in the back of the truck and a 5inch lift in the front - which is never possible! They told us when they denied the claim they don't reverse decisions on their claims. They lied in the call telling us that the lift was covered and then failed to mark it on the contract. They won't pull the call to see they made the mistake here or honor the warranty we thought we purchased. Do not do business with these people - they are liars and scammers!

Endurance's salesman lied to me and I'm not very happy with my experience because I paid out of my pocket for something that I thought was being covered. I was told that, for what I was paying, my vehicle was covered from end to end, with the exception of brakes and tires. My vehicle broke down, my water pump went out, and I was told that that was not covered. The contract that I got had a little fine print that people had to have a telescope to see. It showed that my vehicle was not covered. I read through the policy eight times and didn't see it. Endurance pointed it out to me when I called to speak to a supervisor. They said, "Sorry. We'll look into what the salesman told you and he'll be disciplined." I was falsely sold this policy and the first time I had to use it, I came out of pocket for 2,500 bucks. Will I be recommending Endurance to anybody? The absolute no.

Endurance has been a good company to work with, so far. Give it a try. The lady I dealt with was very friendly, engaging and convincing. She gave me a couple of different options, and the package I got was comprehensive and fair. Car repair costs are very expensive if I don't plan it right, and I wanna be prepared in case of a long-term car maintenance.

The rep was very professional and understood what he was selling. He gave me a good deal and told me everything I needed to know. I got a three-year plan with Endurance. They did good, and people should give it a look and put in the research.

I wanted to have everything that's expensive covered on my truck, and the rep was great. He was very knowledgeable, to the point and helped me pick the right plan for me.

I had the privilege of speaking with Rodney ** who was very professional, knowledgeable and personable. He explained every aspect of my coverage so I could understand. Every question I had he answered to my satisfaction. Rodney helped make me feel secure about the process and ease of reporting a claim. I didn't know I had towing and rental car as part of my policy. That's good to know. Although my car is in good shape at the moment I know if needed Endurance will be there for me.

The extended warranty was easy to purchase, and Endurance has taken money out of my account. The customer service was fine too.

I recently encountered an issue with my Endurance insurance coverage that I believe potential customers should be aware of. The policy does not explicitly state that coverage decreases as your vehicle's value diminishes over time. The salesman definitely did not explain this. This critical detail is buried deep within the contract, which led to a significant misunderstanding on my part.

I felt comfortable with Endurance's rep. Also, I was happy with what I would get. I'm fully covered.

The Endurance rep was really informative, so signing up was easy. He told me what they offered and how much it was gonna be. I liked what they were offering and how much it was. The coverage is bumper-to-bumper. He said it was four years, but you pay 24 months in four years. He knew what he was talking about. I recommend Endurance.

I signed up for Endurance. They had a good price. The individual I talked with was very pleasant and seemed knowledgeable, and it was a good experience. I waited for a bill, either email or factual, and I never received anything. I haven't heard anything back from them as well. I was supposed to have had something this month about a week ago.

Everything with Endurance was great. Thus far, I would highly recommend them. The program went into effect when I purchased it, but I cannot make a claim until after 30 days. I got it on the 14th of February, so it's been over 30 days now. So if something goes wrong, I can make a claim now.

I always like to have a car fully warranted because there's too much computer stuff on cars nowadays. I looked online to find a top warranty company, and Endurance was listed in the top in a couple surveys. Signing up was very simple. I was on the road traveling, and I just stopped along the road and called the guy. He handled everything right over the phone for me, and I was very pleased. He answered every question I needed.

Endurance Auto Warranty's reps were good. I was more interested if something went wrong with the engine that I would have some kind of coverage. One gave me a quote for up to six years. But the original person put in my wrong phone number. And for a while, there was a hassle when I called in on checking on something for them to find me in the system.

Everything with Endurance went smooth. I haven't received my booklet, but they told me I would. I had a great experience with the customer service rep. He was really good, pretty informative, and very helpful. I ended up with the bumper to bumper coverage. I’d give Endurance a good recommendation.

The guy from Endurance was very knowledgeable on every aspect. He was very nice. He was respectable and didn't make us feel dumb because we had questions. As to the warranty, the questions that we had asked were answered very well. Through questions, we found the best package that fits my needs and my vehicle. When I hit 30 days and 1,000 miles, my coverage will start. We talked about roadside assistance and a rental as well. I'm satisfied.

Endurance covers my Jeep Wrangler. They were more straightforward than the other company I was looking at. The person I talked to was very informative. We talked for a long time. He answered all the questions I had, and there was no pressure.

Endurance Auto Warranty was among the only two that were of a caliber that would cover the powertrain, which is what I wanted. Also, I liked Endurance's pricing. Signing up went well and was friendly. I had a 30-day grace period. My car had a catastrophic event on day 27 out of 30. But there was not much I could do. I needed to get it done. I thought it would be okay. But I lost $9,000, and I traded in the car. I canceled the policy. It didn't work out for me.

The signup was great. The only complaint I have is I've requested three times now for a hard copy of the policy because I don't have any way to print it out. I don't know what all I'm covered if I take it to a dealership. They said they're gonna send it to me but they never did. Other than that, it was a positive experience. The price is a little bit higher than the last one I had, but it's probably worth it.

I like Endurance's advertising and when I called, I was satisfied with what they quoted me. As far as purchasing the policy, it was a breeze. The guy I talked to was great. He answered all my questions and I had no qualms at all. I enjoyed him immensely. He was easy to deal with and seemed very knowledgeable. I went with the company that finances and paid for the policy in full. I only got a four-year, 48,000 miles warranty, which was what I was offered.

Endurance Auto Warranty explained how it would work and they sent me some literature on it through my Gmail. I have roadside assistance, and the oil changes. All types of emergencies that I could figure out, they offer it. If you're out of warranty, I would recommend you go with Endurance Auto Warranty. But check before you choose any auto warranty programs to make sure that you're getting the right fit for you.

I'm not happy with Endurance and I plan on canceling it. Recently, I was driving out of my driveway and they're doing construction and I hit a hole. The car started acting up and I immediately called. When I took my car in, they were looking at the fact that I had just started my policy and they refused to fix it. The rep said that it was because of the continuation of movement and that they don't cover certain parts. I explained to them I did not use the car at all and I parked it when I heard the knock. I called, but the claims department was closed because it was a Sunday and I called the next day to make my claim. But now, I'm out of pocket $6,000. I wouldn’t recommend them to anyone.

When I called Endurance Auto Warranty, the price was right. And they wanted to work with me because I was a veteran. It worked out well. The options were presented fine. Everything was very thoughtful.

Endurance Auto Warranty is one of the only extended warranties that I could find that would cover the truck that I bought, so that was a good plus. I went with Endurance because of the coverage that they had for those type of vehicles. I just hit my mileage and days not long ago for the warranty to kick in, but with not filing any type of claim, so far, so good. As far as the process of getting set up on it and getting it paid, it was fast, easy, and great. It was better than a lot of the packages that are offered by other extended warranties for diesels-- if they hold true to it. They also told me once this one ran out, I would be eligible to reup.

I looked at three extended warranties and decided on Endurance because they actually take care of the claims. They're not a third party. Also, they are rated high and I like the fact that I could cancel any time and get money back. During the signup, the rep was really nice and answered all my questions. Hopefully, if I have an issue, that goes fine too.

I just got off the phone with Tabitha. I had questions about my billing. Tabitha eased my concerns and sent me my warranty information for future reference. She took care of my concerns and provided me with everything that I'll need when getting my vehicle serviced. Very convenient, thank you, Tabitha!

I used the warranty one time and my experience was great. I was satisfied with what they did and it only cost me my $100 deductible. The only problem I have is they don't tell you upfront some of the things they don't cover. They say they don't cover maintenance, oil changes, tires, basic filters and stuff like that but they did not say they do not warranty sensors on the vehicle. That's a big deal because sensors are very expensive. I was really upset but there isn't a whole lot I can do. I will tell everybody I talk to to make sure they go over everything.

The signing-up process was very simple and easy. The rep just asked a few questions and I answered them, and I was signed up. It was an excellent experience. The policy was explained very well.

The customer service with Endurance was cool. The reps explained the warranty information well and I got my welcome package in the mail about three weeks ago. So, everything was fine.

I bought a 2017 Ultima and Endurance is providing a new car coverage, which will provide entry and cover all the things like air bags. I'm good with that. The representative was able to provide all the good information. I have the policy for five years but I have to pay for 24 months. If I have any issues, instead of paying thousands of dollars, I can use it for anything. And within a month, if something is going to happen, I have this coverage.

Signing up was easy to do and Endurance was affordable. The rep was very informative and helped me decide that it was what I needed to do and that was great. He explained the policy very thoroughly.

SCAM. Please do not join. THEY WILL take your money even after you cancel and tell you what you want to hear and when you call and no action is taken. Lack of help and support. THEY HAVE NOT SOLVED MY ISSUE even after talking to over 10 people on the phone.

The sign-up experience with Endurance was good. The rep was knowledgeable and he covered everything. He went over everything pretty well.

They answered any questions that I had. I didn't have any problems signing up. It was easy and convenient. It's also cheaper than what I previously was paying.

Endurance has a better plan than what the other companies were offering. The deductible is less and it also covers more items on the truck than the other companies do. They were also wonderful and they explained everything to me.

It was very easy signing up with Endurance. The lady was very nice. Their cost was also comparable to others.

The signing-up process at Endurance was very simple. The rep who helped me was very good. The price was fine. I was very happy with it.

The Endurance rep I worked with was very pleasant. She did a great job of explaining everything to me. I haven't had to use my policy yet. But I feel comfortable based on the policy I bought that when I need it, it should be a reasonable cost. I was buying a used BMW and my thought was that repairs would be expensive. It gave me peace of mind in making the purchase.

Signing up with Endurance was easy. My policy will cover the motor, the transmission and the air conditioner. And if I have a flat tire, it'll cost me $100 for them to fix. I'm completely satisfied with it.

I like Endurance. Everything was positive when I signed up with them. Their coverage and cost are reasonable, too. I just hope they keep my rates where I'm at.

Endurance has better customer service compared to others. When I signed up with them, it went well. I was reassured that everything would go smoothly and I wouldn't have any kinks. If I had questions, I could always call and get a person to assist me.

The Endurance agent who signed me up was very patient and personable. I was reluctant at first and he calmly didn't push. He laid out the realities of why I needed the coverage. It was quick and very logical. It was a good experience.

I originally got Endurance when I bought my car then I renewed it. The rep was very helpful.

The man that signed me up was wonderful. When he was talking to me and told me all that was offered by Endurance, it was a good deal. He took the time to explain everything and knew exactly the answers to the questions I had. It made me comfortable in going with Endurance. I was very impressed with him. He helped me decide which way to go. I felt it was a very good price when he told me the amount which comes straight out of my bank account. I am very happy with the coverage. However, he told me that I should get paperwork and a card in the mail to tell me everything, but I still haven't got that pamphlet. I had a little light come on and I'm gonna need to take it in and let them see what's going on.

I am interested in how long the payments are gonna last. The rep said 30 months. I've seen other ones that are saying 18 months. I'm thinking about canceling Endurance and trying to go with somebody else that I don't have to pay for 30 months. I should have called around more and found a better plan that isn't so expensive. It's $122 a month and I'm not gonna be able to afford that. I added it all up and it's $4,000 for four years. I gotta find somebody cheaper. It's also gonna take me a long time to reach 1,000 miles because I'm a caregiver to my husband and all I do is go to the grocery stores and the drug stores. I'll never reach 1,000 miles in a year.

Endurance gave me the opportunity to use my vehicle with the miles I have while some other providers didn't. The sales rep was very persuasive, but there are a lot of elite benefits. I have roadside assistance, road hazard tire protection, total loss protection, key and key fob replacement.

Don't use Endurance. Purchasing was easy. You call them, tell them what you got, and they do it. But it sucks to find out that they have a 70% denial rate on all their claims. The transmission went out in my son's truck. It quit taking forward gears. We sent it to a transmission shop and they said the transmission needed to be rebuilt. But Endurance is denying the claim. They said I have a 5-inch lift in the front and a 7.5-inch in the rear. There's no lift kit on a truck made to that specification by any manufacturer ever.

When I contacted the guy at Endurance, he was very personable. He explained the product and what it was about. He walked me step-through-step as far as what was covered and what was not. The policy that I got was for four years, 80,000 miles, and it covers everything on the vehicle. When we talked about the price, he told me because of certain qualifications that I fell under, I would get a reduced price for the cost and he was not gonna be able to find a better price anywhere else. As far as perks that they gave, the price is worth paying for the coverage. When I mentioned Endurance, the dealership where I do most of my repairs done said that they're an excellent company.

If I could give them 0 stars I would. To sum it up this whole company is horrible. They take your money and then they pay for nothing. I took the contract to my mechanic to look at and he said they find every little loop hole on ways to get out of paying and of course my claim was denied. The customer service there is horrible. Took me two moths to ever get a copy of my contract. When I went to cancel they were extremely rude. RUN as fast as you can away from this company, they are a scam!!!! Read reviews on reddit and facebook, not all the paid reviews on google.

The customer service was great. They were very polite and knowledgeable. I got the Elite plan so it should cover everything if I ever need it.

I have been with Endurance for almost a year now. I have spoke with Jay and he is awesome and most recently Kim (?) and she was awesome as well in finding me a good high mileage policy with good pricing. Thank you guys!

Buyer beware, the salesman told us the premium policy would pay for dealer parts on everything except exclusions.

Endurance has the lowest quote that I got with the best reviews I found online. Signing up with them was easy. It went really smoothly. They got to the point. They didn't try to sell me extras and they gave me good coverage within my budget. They said, if I have an issue and I need my car taken to the garage for repair, as long as it's covered under the warranty, the repair facility will contact Endurance and they'll go from there. I don't have to go to any third party. I also have an allowance toward new tires if I need new tires. Also, gap coverage if I get into a wreck and my vehicle is being totaled and my insurance doesn't cover the balance. Also, free roadside.

I went to the dealer but the dealer couldn't figure out anything wrong, so Endurance didn't have to pay anything. But my experiences so far have been good. Endurance paid for a tow for me.

I called in January, 2024 and spoke with a very pleasant, helpful Agent. I wish I remembered her name. I did end up accepting a Warranty package for my 2009 Honda Element. I liked the coverage and the terms. Unfortunately, an unexpected financial matter arose here in late March, 2024, and I needed to call and ask to have my Policy cancelled. I did not know what to expect, but I ended up speaking with a VERY kind and helpful woman named, "Amber." She was AMAZING. She emailed a form for me to complete and return, and invited me to contact her if she can be of help in the future. I will certainly not hesitate to do so. Amber made my experience very comfortable and pleasant. Great job, Amber!

I was a past customer so the rep just went over everything that Endurance had before. I just continued it and they fixed it back up. But the price went up more than what I was paying before.

The rep was very knowledgeable, courteous, and friendly when I was signing up. I told her that I had just retired and there was a discount that they offered for my age, which I thought that was really great. Also, signing on for the first time after seeing the ad, I got an additional bonus with the program. I'm looking forward to using it. It's like having the auto insurance on your vehicle. You may not ever use it, but in the event you need it, you'll have it and I'm feeling pretty good about that. There's a deductible for each time that you have to use it and that's very fair.

Endurance's reps were polite and answered questions and they didn't hang around and try to influence me to do something. It's your decision. When you're buying something and spending money on it, it should be about the customer. I have a Toyota Tundra and a 2014 Equinox covered. The booklet that they sent me was very thorough and you need to read it all first and see if it's something you need. Everything's great.

Endurance worked with me. I couldn't do everything on the same day, but they were very pleasant, helpful and not pushy at all. They listened to my needs, answered every question I had, and made the process easy.

I was at work when the rep called, but he was very nice and kind. The price was good too. I work for Lyft, so I needed to get an extended warranty. I hate being surprised of how much I have to pay and not having that amount.

I've never had to use Endurance yet, but signup was as simple as pie. Everybody was cooperative and answered all the questions. I told the rep what I wanted, then he told me the option, what it would cost, and gave me all the facts, and I went with it. It didn't take more than 15 minutes, and the rep was knowledgeable. He went through and touched on everything. Once he got done, I had no questions. I'd tell people to go with Endurance. It's painless.

My biggest concern was how long would it be before the Endurance warranty actually kicks in. They said, "Well, you have to have it for 30 days, and then you have to have 1,000 miles." So, it's after 30 days and 1,000 miles.

I called Endurance and gave them the VIN number, year of my car, and the mileage. They suggested a package, told me what was included with it, the price and the terms. Then, I paid and signed up. They told me the warranty went into effect that day and there was a grace period of 30 days or 1,000 miles. They also told me it was a three-year thing and they discussed the roadside assistance and rentals if need be. Endurance is worth the money and the protection gives you peace of mind.

I went looking for somebody for an extended warranty on my truck and ConsumerAffairs hooked me up with Endurance Auto Warranty. Signing up was fine. It covers everything. The only thing it doesn't cover is normal wear and tear.

I just put in the year, the make and model, and signed Endurance Auto Warranty's paper. They asked on the questionnaire for the quote. And they gave me a recommendation of what they cover that would be for that year, make and model. It was simple. Also, Endurance's rep was great. I got whatever I was covered. They emailed it back to me and I was able to look that I was covered. The next day, they emailed it to me and said that I was covered. Once my payment went through, I was covered. I still have to do the waiting period. But the policy works good for me for now. It's the gold that they have. It covers all the major ones, like the engine and transmission.