Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed Feb. 5, 2025
This company is a money grab. I would give zero stars if it was an option. The couple times, I needed the warranty after spending $3,183.18 for the warranty, all my claims were denied. They word the Contract vaguely. When your claims are called in they are able to deny claims for that reason. Example it says Fuel pumps are covered. If your goes out they have a stipulation which fuel pumps are covered but do not explain that to you prior. By wording it so vaguely they can switch up as they see fit as not to cover your claim.
Hi Melvin. Thank you for sharing your experience with us. We genuinely regret to hear about the frustration you've encountered regarding your claims. We understand how misleading contract terms can create challenges, particularly with clarifications on which components are covered.
We are committed to resolving these issues and wish to offer clarity and further investigation into the details of your contract. To assist you better and investigate what didn’t meet expectations, please feel free to reach out directly to us via feedback@endurancedirect.com so your feedback can guide our improvements into actionable solutions.
Your concerns are taken seriously and will help enhance our efforts towards more transparent and supportive customer interactions. Thank you for bringing this to light and giving us a chance to improve and find a resolution.
—The Endurance Team
Reviewed Feb. 5, 2025
Very professional representative who explained everything what I asked for. Definitely I will work with them. I asked for helping me to understand how their insurance works in my situation and received very good results from representatives who provided me all professional care and advice. Will recommend to my friends, relatives and colleagues who will ask me to help them to find best offer in this market.
Hi Marc! Thank you for your positive review! We're happy to hear that our representatives provided you with excellent care and advice tailored to your needs. Your recognition means a lot to us, and we're grateful for your recommendation. Rest assured, we strive to deliver this level of high-quality service every day. We look forward to working with you in the future!
- The Endurance Team
Reviewed Feb. 4, 2025
The first time I called I didn't get what I was hoping for so I went to cancel them. I was sent to a wonderful person that saw I was able to get a better policy that stayed in my budget. 😊 Thank you B. ** for your great service 🙏
Hi Samantha! Thank you for sharing your positive experience with us! We're thrilled to hear that our team representative was able to assist you in finding a better plan that suited your budget. Your satisfaction and support mean a lot to us. If you have any further needs or questions, please don't hesitate to get in touch.
- The Endurance Team
Reviewed Feb. 4, 2025
My husband switched from another warranty company to Endurance several years ago. Last month, he decided to upgrade our warranty. Initially, it wasn't processed correctly by Endurance and did not go through as expected this month, so I called about the issue. I was extremely impressed with the assistance I received in correcting the problem. The woman I spoke to, Kim, went above and beyond to amend the problem and made it effective immediately. She also told me to call her back, should we have any issues.
Hi Elle! Thank you for sharing your positive experience with us! We're happy to hear that Kim provided exceptional service in resolving the issue with your coverage upgrade. Our goal is to ensure a smooth and satisfying experience for our customers, and it’s great to know that Kim exceeded your expectations. Please don't hesitate to reach out if you need further assistance—we're here for you anytime.
- The Endurance Team
Reviewed Feb. 4, 2025
2. You don't get to see the contract before you pay.
3. If you read ACTUAL customer reviews (like mine) they're 98% bad.
4. They're already involved in a class action lawsuit.
5. The "Account Managers" get very upset when you call to cancel. They will try to keep arguing with you about how they're the number one company for extended car warranties. They'll holler and berate you just so you'll give up and keep the policy.
BEFORE YOU HAVE TO ARGUE WITH SOMEONE ON THE PHONE FOR 30 minutes or longer, just SAVE YOURSELF THE TIME AND TROUBLE. DON'T USE ENDURANCE!
Hi Shelley. I'm truly sorry to learn about your recent experience. It’s troubling to know you felt misled and pressured during your interactions regarding cancellation attempts. This situation doesn’t reflect the high standard of service Endurance strives to uphold. Please don't hesitate to reach out directly to our customer support team for assistance at feedback@endurancedirect.com. We take complaints very seriously and are committed to improving our service standards and addressing every involved concern. Your feedback is invaluable, and I hope we can turn around your experience by providing the explanations and fairness deserved and expected.
-The Endurance Team
Reviewed Feb. 3, 2025
Well I’m currently in a claim right now. Issue that I see is all paperwork that I have is sent in the shop. Told me everything looks good. So far only issue I have is the third party Inspector has had the report for 5 days now and that’s all we are waiting for which is really crazy that Endurance don’t push harder to get the reports from the inspector. This is my 2nd week with rental which they only cover $150 of it which I went with the cheapest and yet it’s still over $200 with a discounted price.
Hi Josh and April. Thank you for sharing your experience with us. We understand your concern regarding the processing delay with the third-party report and appreciate your patience. While we work to expedite such processes, occasionally unforeseen delays occur. Regarding your current rental vehicle allowance, we acknowledge staying within limits can be challenging; however, we aim to offer the best possible assistance during claims. If there's anything further we can do or clarify for you, please reach out to our team directly anytime via feedback@endurancedirect.com. Your feedback is invaluable in helping us improve!
Thank you,The Endurance Team
Reviewed Feb. 3, 2025
Nyji was an outstanding account manager. He was helpful and friendly no matter how upset I was. We even shared some laughs in the moment. He was understand and patient with me. I can't thank him enough for explaining policy and how things were and even giving solutions. Thanks for being cool bro!
Hi David! Thank you so much for your positive feedback! We're thrilled to hear about the exceptional service Nyji provided and that he could be both a guiding help and a source of smiles during your interactions. Our team is dedicated to delivering the best possible customer experience, and we're glad to see Nyji exemplifying this commitment. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your endorsement!
- The Endurance Team
Reviewed Feb. 1, 2025
I had another highly televised car warranty that failed me. My repair claims with Endurance has been great. My last claim wasn't paid because of my plan, not because of Endurance. I called and talked with Kay who explained everything about the policy I had and helped me upgrade to the policy I needed. She was the most helpful, professional, customer service rep I have ever spoken with. Kay is a strong reason I'm glad I have Endurance. Hopefully Kay gets a big raise for her great demeanor and highly dedicated attitude.
Hi Jeff! Thank you for sharing your positive experience! We're thrilled to hear that Kay was able to assist you effectively and that you're pleased with your plan and claims process. We'll certainly pass on your kind words to her. Our team is dedicated to ensuring your satisfaction, and we're here for any further assistance you might need. Thank you again for your valued feedback.
- The Endurance Team
Reviewed Feb. 1, 2025
Thus far… I am disappointed in this product and company. I chose this product instead of other companies and offers. I purchased a new to me used (2019) car from a dealership and it has been amazing. I took it in for an oil change and to inquire about a lurching motion that had recently started. The following things have happened since. 1. Endurance claims to have 24/7 service but fails to mention that they are not open on Federal Holidays- MLK Jr. Day to be specific. 2. The service department at FORD contacted them on Tuesday Jan. 21st to have an inspector come. The inspector came out 6 days later (Jan. 27th) unbeknownst to service dept. 3. The service dept again contacted Endurance on Jan 28th to inquire when an inspector would be out. Endurance failed to inform the service dept that someone had come the day before and made a determination. Endurance told the service dept that they will schedule an inspector and be in touch.
4. I contacted Endurance that same day to find out what is the delay and Endurance informed me that the claim has been denied stating that they find it "probable" that this problem was pre-existing before/during the policy wait time. I have had the car since Sept.(almost 5 month and over 6,000 miles driven). The vehicle was purchased at the dealership and they check to make sure that all was in working order when purchased along with being certified. The vehicle started lurching a little when it reaches 200rpm- The diagnosis is that the Torc converter has started to go bad. The vehicle has less than 58000 miles.
The dealership has had my car for more than two weeks and the situation is still unresolved due to Endurance. Each time I have spoken with Endurance they have restated what they have in their notes and when asked to speak to a supervisor or manager they have refused. I am beyond frustrated and disappointed in this company and caution anyone thinking of using them.
Hi Eric. Thank you for sharing your experience with us. We genuinely understand the frustration you're feeling regarding the delays and communication issues you've encountered with our service. It's disappointing that we've fallen short of the swift service we aim to provide, especially concerning the situation with your car repairs and you trying to speak to a manager.
We want to properly address your specific case and find a way forward that aligns with our commitment to customer satisfaction. Please get in touch directly with our team via feedback@endurancedirect.com, by outlining these experiences in detail. We'd like the chance to review your case, and ascertain how we can resolve this situation of denying your claim. Thank you for bringing these concerns to our notice.
-The Endurance Team
Reviewed Feb. 1, 2025
It nice to have someone on the other end that can answer all the questions you have. And then explain above and beyond what I needed to know about my plan. Awesome customer service. Highly recommended. Can't wait for my plan to take affect, so my car can be covered.
Hi Ray! We're thrilled to hear that our team provided knowledgeable and exceptional service, thoroughly addressing your questions about your plan. Your recommendation means a lot to us, and we're glad you're looking forward to having your car covered with us. If there is anything else we can do for you, please let us know!
- The Endurance Team
Reviewed Feb. 1, 2025
Excellent customer service & responsive! Answered all my questions without hesitation nor puffery whatever! Agent represented each program aspect fully and most completely without talking down to me at any time. I asked many technical questions & the sales representative was right there in sync with everything I brought up & addressed them with complete confidence and candor!
Hi Frank! Thank you so much for sharing your positive experience with our customer service team! We're thrilled to hear our representative answered your questions with such expertise and clarity. Should you have any more inquiries in the future, we're here to assist!
- The Endurance Team
Reviewed Jan. 31, 2025
Currently not happy with Endurance at this point! Truck is at GMC dealership and they found a new problem that must be fixed according to them and endurance denied the claim! Very disappointing to say the least! When you purchase the warranty from them they make it seem like it’s a breeze to file a claim but it’s really not! Also spoke to several different reps from them and one was not very nice
Hi, Bobby. We’re truly sorry to hear about your experience and understand your frustration. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns. Your feedback is invaluable to us as we strive to improve our services. Thank you for sharing your experience.
- Endurance
Reviewed Jan. 31, 2025
It have good customer service, for late payments, haven't use the full coverage yet! Could come in handy, for a vehicle that would possibly needs services, yes this could be a good fit, for someone looking for that.
Hi, Ellisg. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed Jan. 31, 2025
The quote received was reasonable for ensuring repairs on auto. They also recommend that you keep up your regular maintenance and go over everything in your policy with you. They also give you the opportunity to review your policy in private and 30 days to cancel if you decide it’s not for you.
Hi Schan! Thank you for sharing your review with us. We're pleased to hear that you found the quote to be reasonable and appreciated the flexibility offered to review your protection plan meticulously. Our aim is to ensure customers fully understand the terms and maintenance recommendations to make the most of their coverage. The option to reconsider the plan within 30 days highlights our commitment to maintaining customer satisfaction and transparency. If you have any further questions or need assistance, please don't hesitate to reach out. Your feedback is valuable, and we're here to help you confidently continue your journey with us.
- The Endurance Team
Reviewed Jan. 31, 2025
Ensure that you have full understanding of your contract, there are options within the contract that does not apply to the service you pay monthly for. It's clear some of their employees don't understand the contracts either. My truck was in the shop, they sent their inspector, their inspector said they're not covering what I need due to misunderstanding within the contract.
Tyren, we're sorry to hear about your negative claims experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you, The Endurance Team
Reviewed Jan. 31, 2025
The representative was polite, helpful and very professional. It was a pleasure talking and working with him. All documents were sent in a timely manner and were easy to locate and review. We are glad that we took the time to inquire about the services Endurance offers. We will make sure to let our family and friends know about the company.
Hi William! Thank you for this glowing 5-star review! We're thrilled to hear about your positive experience with our representative and are glad that the entire process was smooth and efficient for you. Your intention to recommend us to friends and family is the greatest compliment. If you need further assistance, please don't hesitate to reach out. We're here for you anytime.
- The Endurance Team
Reviewed Jan. 31, 2025
No complaints other than I’m still waiting for the plan to be sent to me on paper. Please send me the hard copy and all instructions to file and other. I’m not very techy. Otherwise all Is good. Very pleasant intake representative. Thanks you very much! I appreciate the effort! Robin
Hi, Robin. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. If you requested a hard copy at the time of purchase, it should be on it's way! Otherwise, please give us a call and we will be more than happy to send you one. Thank you!
- Endurance

Reviewed Jan. 30, 2025
Best warranty coverage I have ever had. Claims are handled quickly, and the benefits are better than you get with insurance. With this warranty added along with my current insurance it's all the coverage I could ever want. I highly recommend Endurance to my friends and family members.
Hi, Deborah. Thank you for recommending us to your family and friends! We’re glad your claims experience with us was a great one and that your love your plan.
- Endurance
Reviewed Jan. 30, 2025
Lady was extremely helpful with everything I needed. Professional and extremely kind. Great offerings and great people to be with no matter what. I will recommended to anyone who need car protection in the future.
Slavko, thank you for recommending us! We're thrilled to hear about your positive experience with our team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Jan. 30, 2025
Endurance Auto Warranty company is a bunch of thugs that will twist your arm extremely hard to keep you from canceling your policy. They lowered the price a lot and offered me a better policy for way less money. They say you can end at anytime, but be ready for a fight!
Hi, Terry. We're sorry to hear you may not have had the best experience. If you would like to discuss things further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,The Endurance Team
Reviewed Jan. 30, 2025
I spoke to a good person who explained WELL AND I UNDERSTOOD WHAT SHE SAID SO I GOT THIS. Hope it saves me money. I think everyone should try this coverage if your factory coverage has run out. I am already telling people about the great deal I got. Thank you. Mary.
Hi, Mary. Thank you for recommending us! We’re glad your experience with us was a great one and look forward to continuing to provide you with excellent service.
- Endurance
Reviewed Jan. 30, 2025
It was easy and the gentleman that help me took his time and answered all my question about purchaseing a warranty. He was very helpful and very polite. He helped me get my policy started and explained everything very clearly. We went online and was trying to get a price. Someone called us within 5 minutes then put us in contact with the gentleman that helped us. This was around 6pm.
Sherry, we’re so happy to hear you had a great experience with our customer service team! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 30, 2025
I had a very uplifting conversation with Destiny today. She clarify all my concerns. I wasn't clear on a few issues. She cleared it up and made me comfortable. She is a great asset to Endurance. I will give her 10 STARS. She is the best.
Thank you so much for your 5-star review, Cecil! We will share this with our customer experience team to let them know to keep up the amazing work.
- Endurance

Reviewed Jan. 30, 2025
I purchased the "Pre-Owned Elite Plus Used" plan for my 2019 RAM 1500, which I had bought new in 2019. I paid the full price of 3,368.75 for this plan (one of two available in California) June 2024, after my previous extended warranty through another company expired. On January 10, 2025 we were in Death Valley for a few days and on the 11th, while driving around the Check Engine Light came on. We drove back to out campground and the following day had the truck towed to a relative's house in Las Vegas, NV.
On Monday,1/13/25 we had the truck towed to a Chrysler Dealer for diagnosis and repair. The initial diagnosis was "Multiple Misfires" and later that day metal was found in the oil. The dealer contacted Endurance and an inspector showed up 3 business days later to look at the truck. He found a "Freeze Frame" fault of a misfire 11,000 miles prior to this breakdown. The misfire was never detected by the dealer that performs all of the service on this vehicle. There was no Check Engine light, ever and no notification of any type that this had occurred.
Because of this single misfire, Endurance would not cover the cost of repairs. I then authorized the dealer to tear down the top end to look for problems. What they found would not be caused by a misfire. One valve seat was pitted, a rocker pin was damaged and both head gaskets were leaking, which would cause the engine to misfire in the cylinders where coolant was leaking into due to the faulty head gaskets. The dealer contacted Endurance and spoke to a supervisor, who stated that they would not cover any engine issues due to the preexisting misfire.
These people don't know anything about engines or the way they work. They are happy to take your money, but do not want to cover failures. I would not recommend Endurance to anyone. They are owned by Security National Insurance Company, administered by MARATHON ADMINISTRATIVE CO INC., dba MARATHON COMPANY INSURANCE SERVICES.
We’re truly sorry to hear about your experience and understand your frustration, Neil. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case to see what we can do to make things right. Your feedback is invaluable to us as we strive to improve our services. Thank you for sharing your experience.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I just bought a car, and because I’ve heard of people getting caught up without a warranty, I got warranty. I got a flyer through the mail and called Endurance for a quote. I just decided to go ahead with them. Dalton, the guy who talked to me, was pretty good and sold me on it. He was respectful and didn’t try to push anything on me. He explained everything and let me make the decisions.
I just wish I receive the contract to really know what I signed up for. My 30 days is gonna be up. I was thinking of canceling it. They said I would get that information in 24 to 72 hours, but I didn’t get it.
Thank you so much for rating your experience with our team so highly, John! We look forward to continuing to provide you with excellent service and support for your vehicle needs.
- Endurance
Reviewed Jan. 29, 2025
I had CARCHEX and they were bought out by CarShield, so I switched over to Endurance, and the signup was good.
The sales agent was nice and very sweet. She did everything, explained everything and how everything goes. I have to give it to her. She was very good.
I like what they had to offer. I have a rental service, and it covers the majority of everything I need, so far, so good. Once I use it, I’ll see just how far it goes.
Hi, Sherry. We’re so grateful to have you as a part of the Endurance family and for your trust in us. It's great to hear that you love your coverage plan and that you had a great sign-up experience! We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Jan. 29, 2025
I'm supposed to pay for $141 for three years, and it extends it for five years. It was immediately approved. I haven’t used it yet.
The whole conversation with the gentleman at signup was very confusing. I didn't catch everything he was saying at first, and I had to keep asking questions. It just didn't make sense to me.
He then kept on talking about how it would extend my warranty to 125,000 miles instead of the 100,000 that I've got. It would also cover the electrical system, while the other one was just the powertrain.
He said that in 30 days, I would get a hard copy of the policy, but I never received anything. I'm still not sure that I need it, but my son said it'd be worth it if it goes to 125,000 miles. I don't know how long my vehicle is gonna last and if I can get something to extend it longer, so I'm relying on what the gentleman told me. I hope he told me the truth.
Hi, Barbara. Thanks for sharing your experience! We're glad to hear you found value in our coverage, but apologize for any confusion you've experienced. Your contract should have been sent via email, but if you haven't received it, our team will be happy to assist you. Please give us a call, and we’ll make sure you have everything you need for peace of mind.
Thank you!- Endurance
Reviewed Jan. 29, 2025
The sales agent was very helpful. I liked what Endurance had to offer. They had a better plan, and the company I was with kept screwing around with the amount of payment per month.
I got the booklet last week, and it seems to have everything in it that I wanted. I'm just waiting for the 30 days and 1,000 miles to go by, and then, if I have any problems, we can take care of them.
Hi, Lawrence. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 29, 2025
The sign-up process with Endurance Auto Warranty was great. The sales representative was excellent. She had a lot of knowledge and answered all my questions. Everything that she had stated went very smoothly, and I was more than satisfied with the way she presented everything.
The price of the coverage is very reasonable and affordable. The policy was almost instantaneously approved, but I haven’t used it yet. It hasn’t been a month. My vehicle is no longer under warranty, and for the long haul, especially with the cost of things or if something major goes wrong, it’s more than peace of mind.
Thanks for sharing your experience, David! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed Jan. 29, 2025
I wanted an auto warranty mainly for my fiancée’s safety, since she’ll be driving the car. It’s a 2018 with about 83,000 miles now, so with the age and mileage, I wanted it covered for peace of mind and safety. So I chose Endurance because of their ratings.
The first agent didn’t impress me at all. The guy who handled my sale made a mistake. When I read the contract the next day, he hadn’t included all-wheel or four-wheel drive, which could have caused a problem. I had to wait until Monday to reach him, but then I got in touch with another lady, Kim. She was fantastic, she ran the VIN, fixed the contract, gave me her contact info, and even credited me extra because of the initial mistake. Outstanding customer service.
Thanks for sharing your experience, David! It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed Jan. 29, 2025
I had CarShield before, but they gave me the wrong information on their warranty, so I dropped them. I heard about Endurance on TV. So far, I like what I’ve seen, though I haven’t had anything done to my car yet.
The representative was excellent. He explained my plan and what I was getting, and I really liked it. I've been with Endurance for almost two months and I got roadside coverage, a rental car, and everything I needed in my warranty. I’m satisfied with it.
Thanks for sharing your experience, Frank! We're glad to hear that your sign-up process was smooth and that our team provided clear information about your coverage. It's great to know that Endurance meets your needs and budget while offering valuable perks like roadside assistance and rental coverage. If you ever have any questions or need assistance, we're here to help!
- Endurance
Reviewed Jan. 29, 2025
The place where I bought my car sent me a letter saying that my warranty was about to expire. And Endurance looked very good when I checked things online. I paid it all off. The price was comparable, maybe $20 more than the other company I talked to.
So far, I've had no problem. The gentleman I spoke to was very good. The technician was wonderful. We must have been on the phone for an hour or more. He was very patient and thorough. He told me that I have 30 days or 1,000 miles.
I don't drive my car very much. So I've been driving it more, before the Endurance thing kicks in.
Hi, Jennifer. We're so happy to hear that you're satisfied with your Endurance coverage plan and interactions with our team! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
I just signed up with Endurance Auto Warranty, and they treated me excellently. There was a discount based on how old my vehicle was. Well, prior to them, I went with another one. And Endurance was the only one that was extremely professional on the phone.
The sales agent’s demeanor was very calm and reassuring. He wasn't under a lot of pressure at all. And in fact, you got the impression he wouldn't be upset if I didn't take it. I've had others that I've called, and they're just obnoxious. They keep at you constantly.
But Endurance didn't do that at all. They're very professional. Actually, I called them, and they called me back right away. And then I called my dealership, and they recommended them as well. I just got it, with follow-up paperwork. I'm expecting something in the mail showing my coverage.
We're happy to hear about your positive experience with Endurance, Kenneth! Our goal is to provide a professional and stress-free experience, so it’s great to know our team met your expectations. We appreciate your trust in us and are thrilled to hear that your dealership recommends Endurance! If you have any questions or need assistance, don’t hesitate to reach out—we’re happy to help!
- The Endurance Team
Reviewed Jan. 29, 2025
I went with Endurance because they appeared to have a better rating. The only thing I have against them is that I have to have 1,000 miles on my car in a month before I can use it. But I'm 72, and I don't go very far when I drive. And I might not put 1,000 miles on my car for a year.
I approached the sales agent and told him that there was a time I didn't even drive 1,000 miles in a year, being retired. He was very nice, and he understood my concerns. He said I could cancel it.
But I need that because my dealer warranty with CarMax is up. And it has been to where I have driven less than 1,000 miles before. I can understand how somebody doesn't want to buy it. And then a week or two down the road, you call them and say you've got to have my engine replaced.
But people like me just don't have anybody to do this for them. I've got a lot going on right now. I hated having to give them the $200 immediately because I really didn't have it. I'd like to have made it down the road. But he said I had to do it that day or I would have lost an incentive.
He didn't rush me, and he's pretty good. But then again, I shouldn’t have to actually prove that I had driven 1,000 miles in a month before I could use it. Since I bought the insurance, the car hasn't left the garage. We've had snow and everything. And I haven't gone anywhere.
It's like I asked him if he’s saying that they won't cover when I finally get out of this house, go somewhere, and somebody runs it and hits me, or let's just say my engine blows or something happens, just because I didn't drive 1,000 miles.
Hi, Susan. We are grateful that you took the time to leave us a review and appreciate your feedback regarding our waiting period. It helps us to improve service for everyone!
- Endurance
Reviewed Jan. 29, 2025
Endurance Auto Warranty did a very good job. I looked it up on Better Business and thought the pricing was good. The sales agent was very nice. He gave me opportunities to ask questions and seemed to handle the situation well.
They said the coverage was comprehensive, and I read the materials that were sent to me, but I was unhappy with the original contract because it said 30 days and/or 1,000 miles before it goes into effect. We don't put that much mileage on the car, so it would take several months to get there. They came to a reasonable conclusion about the pricing, so they sent me a new contract.
Hi, Arnold. Thank you so much for this 5-star review. We apologize for any confusion regarding the waiting period of your plan, but are happy to hear our team was able to clear things up for you! We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed Jan. 29, 2025
I looked up Endurance online, and they had some good reviews and were rated as the number car warranty deal. The sales agent was real knowledgeable, and I have good coverage. They offered me some things after I got to talking to them.
Hi, Robert. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
Endurance is reliable and I'm giving it a chance. I have not used it yet. I was able to get all the discounts that were available, but I'm still on a 30-day trial for full coverage.
The experience with the rep was cordial. He was very helpful. The individual answered all my questions, walked me through the program, and helped me get everything signed up and set up to use their service.
Hi, Shevin. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 29, 2025
I bought a used car and looked up extended warranties. Endurance just popped up. Seeing that they had a really good review, I called them. The process of signing up was absolutely easy. The rep listened to what I wanted, went through all the products to find out which is the best suited to what I needed, and quoted me several different options. It took about 20 minutes, and I was signed up. The prices are a little high at $135 a month, but it’s worth it. If my engine blows up and they put a $7,000 engine in my car, I’m not gonna complain about that.
I actually filed a claim with them. My starter went out on Thursday over a holiday weekend, and my car had to sit all night. I had a friend who stayed with it because I was out of town. It was towed early Friday to the mechanic. He got all the paperwork. But because it was the weekend, it didn’t get approved till the next Tuesday. Once it was approved, it was quick and done in a few minutes. The only problem I had with them is their claim centers aren’t open 24/7. They should be open 24/7 for emergencies. But otherwise, I got the car, and it was fine.
Hi, Frank. Thank you for recommending us to your friends and family! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Jan. 29, 2025
The warranty on my 2016 Ford diesel truck had expired. Although I’ve taken very good care of it, there are a lot of moving parts and they're expensive to maintain. I decided to get an extended warranty with Endurance after seeing the ads on TV.
I’m very happy with the experience. The salesman and I had a very good conversation. I felt very welcomed on the phone. It wasn’t like a sales pitch where I had to buy a vehicle. He was very forthcoming with explaining the coverage to me and was very knowledgeable. I’m knowledgeable myself, so we went down to the specifics. They also said that I was eligible for another vehicle, but my other vehicles are under warranty from the manufacturer.
Thank you for leaving us a review, William. We’re so happy to hear you had a great experience with our team! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
Endurance Warranty seemed like the best deal. Signing up with them was very easy, and they had fantastic customer service. The cost was very reasonable, and I was surprised at everything they can do for me. If I ever have to make a claim and everything is easy as the sign-up, that’ll be great.
Hi, James. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one and we look forward ot continuing to provide you with excellent service.
- Endurance
Reviewed Jan. 29, 2025
I am pleased to be with ENDURANCE Auto Warranty and I'm hoping for a much better experience than with a previous warranty company. I am very new to ENDURANCE and have not needed any quotes or claims so for now all is well. I was happy to speak with the representative who was courteous and knowledgeable. Thank you Endurance! I hope this proves to be what I am looking for in a warranty company.
Hi, Phoebe. Welcome to the Endurance Family and thank you for taking the time to share your feedback! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I was introduced to Endurance when I went to buy a new vehicle. And then the warranty on my first vehicle was about to expire and I needed another coverage so I chose Endurance. The reps were wonderful and I didn’t have any issues getting through.
When we first got the insurance, they said there was gonna be a 30-day grace period and for a while, I didn’t hear anything. I was wondering if we got signed up or not. I contacted them to find out. I had it set up to come out of a credit card and I didn’t have a bill to show me where it had already come out. They assured me that it’s in effect and everything is going good.
I had my truck with Endurance. I brought it in for one thing, and it turned out that something else went wrong. GMC, which was doing the filing for me, never had a problem getting anything covered that needed to be covered. I didn’t even have to make a call myself so it was a great experience.
Hi, Arthur. We're so happy to hear that you're satisfied with your Endurance coverage plan and the service our representative provided! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
I had Endurance before and then they had another plan that I could extend my warranty after the first time. I contacted sales and they were very good and friendly. They were catering to my situation and making me feel like I was a valued customer. Overall, the company is doing a decent job. I’ve had other warranty companies before and I’ve had to fire them.
Hi Juan, Thank you for your review! We're thrilled to hear that your experience renewing your coverage plan was smooth and that our team provided excellent service. We strive to make the process as seamless as possible, and it’s great to know we met your expectations.
We appreciate your trust in us and look forward to being there for you whenever you need us.
- Endurance
Reviewed Jan. 29, 2025
My wife travels a lot. She had seen the Endurance ad on TV and discussed it with me. I had extended coverage but thought of getting it as a safety precaution. I don't like taking chances. The signup was good. They sent me an email and told me all about the coverage and how it would be really beneficial for me and my family to have it.
We're happy to hear that our team provided you with excellent service, Weston. We’ll make sure that they receive your feedback. We're sure it will make their day! - Endurance
Reviewed Jan. 29, 2025
Endurance was one of the better ones and had a better rating, I found, when I looked online for companies. That’s the reason why I went with them. The sales agent I talked to was very nice, helpful, and answered my questions. I was very satisfied with the coverage that she told me.
Hi, Billie. We're so happy to hear that you're satisfied with your Endurance coverage plan! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
The worst. Will find every reason to deny a claim, but will gladly take your money. One of the biggest scams in America. Took my money, denied my claim. Now they're making me get a notarized letter to cancel my policy.
We’re sorry to hear your claim didn’t go as expected, Eric. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage and see what we can do to make things right.
- Endurance
Reviewed Jan. 29, 2025
I’ve been seeing a lot of Endurance ads. Even though I used a different extended warranty company a long time ago, I figured I’d try out Endurance this time and see how it’s gonna work. When I talked to them, they answered all my questions. I was pretty much satisfied with them. Everything was on the up and up.
Hi, Elwood. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
My warranty on my vehicle just expired in January. I wanted continued coverage so I talked to mechanic who works on our cars and he spoke highly of Endurance. I contacted them and their reps were excellent. They’re very friendly, informative, and answered every question I had. He asked for my VIN number and said that we would get a larger discount ‘cause the car was impeccably maintained and was not involved in any accidents.
For the most part, I was satisfied. The product sold itself and the rep was very patient. They emailed me a copy of the policy. But I don’t like reading electronically. I tried reading this book a couple of times but I just got frustrated with how many tiny details and how they come into play. So I won’t know until I have to file a claim and see what happens.
Hi, John. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- Endurance
Reviewed Jan. 29, 2025
The vehicle has all the electronics on it and I wanted coverage for that. I dealt with Endurance twice. The first one, I actually did online and I ended up canceling that contract because it didn’t cover all the electronics. Then I got ahold of them and then I talked to another rep. Then I got what I needed.
Hi, Kenneth. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! If there's anything that we can do to improve your personal experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Jan. 29, 2025
The representative at Endurance was just fine. No question at all. He was very professional, with a level of knowledge that was super. He could answer any question that I had.
He also said that if I was out of town, Endurance would pay for hotel rentals for so many days. and also provide a car for so many days while my car was being worked on if I needed it, so I’m very, very satisfied.
Hi, Linda. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one. - Endurance
Reviewed Jan. 29, 2025
There is a waiting period of 30 days and 1,000 miles, which I think is a decent amount of time to get that in because if they didn't have that, they would have somebody calling in wanting a warranty that had a bad motor. And the next day they would be calling and wanting it fixed.
Thank you for sharing your positive experience, Edwin! We're delighted to hear that you had a positive sign-up expreience. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service and support for your vehicle needs.
- Endurance
Reviewed Jan. 29, 2025
I haven't had much experience with Endurance. I just signed up to use the insurance. I'm getting a little older, and my car, the way things are getting out there, it’s about time that I get some insurance on it just in case. It was easy to enroll, and not a lot of hard drawn-out questions.
Jeffrey, we’re so happy to hear you had a great sign-up experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Jan. 29, 2025
I recently got a used vehicle, so I wanted to get coverage on it. I talked with the Endurance rep for 30 minutes and had a good interaction with them. They told me about the $100 deductible I had to pay and explained everything. I had a good experience.
Shelia, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
We bought a car that’s a 2019 that’s out of warranty. I got on the computer, and next thing I know, somebody from Endurance called me. The guy was very good, knowledgeable and very friendly. I wasn't sure what type of coverage I wanted, and the guy helped me pick out the best coverage.
Hi, Rodger. Thank you so much for this 5-star review. We’re so happy to hear you had a great experience with our customer service team and appreciate you being an Endurance customer. We’re here for you anytime!
- Endurance
Reviewed Jan. 29, 2025
I had Endurance before and got them again this time for a used car. I know that, eventually, it’s gonna start breaking down, and I need to have something in place to cover repairs. The rep explained everything fine, so I signed up. I feel like they do a good job and honor the contract.
Thank you for leaving us a review, Leroy If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
My wife needed an extended warranty for her vehicle because her warranty was going to expire. I had Endurance many years ago, so I went with them. The agent over the phone was very good and clear. It was very good service.
Thank you for leaving us a review, Hugo. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I had a bad experience with CarShield where they said that they would pay for transmission problems, but when I had an issue with it, they didn't pay for it because it involved the clutch. Endurance was the one that I recognized as being there always, so I chose them. I talked to several people and they all treated me very nicely.
Reviewed Jan. 29, 2025
I have CarShield on my other vehicles, but when I went to get one for my son, the price had doubled. I looked around and found out that Endurance was 9 out of 10, way up there, and CarShield was 6.9 or something, so I decided to go with them for my son's vehicle. The representative was so awesome. It's like he rose above and beyond. Anything he thought would be an obstacle, he would move it out the way. He also checked that the people that did the oil change had put 10,000 more miles than what it really was on the Chrysler. He told me that I could take a picture of the odometer to let him know the mileage. He's just awesome, easygoing, friendly, respectful. That's just the job for him. He really seemed to enjoy doing what he does.
Reviewed Jan. 29, 2025
I decided to get Endurance because of my brother-in-law's recommendation. The salesperson signed me up real quick and was knowledgeable. Everything on the car is covered except for the brake pads and the battery, according to him. I thought he did a good job.
Reviewed Jan. 29, 2025
It’s easy to sign up with Endurance. It just depends on what you can afford, but the prices are reasonable. The representative was helpful, I was able to get bumper-to-bumper coverage within my price range, and the Cadillac dealership told me they accepted Endurance. I haven’t had to use it, but I’ve had Endurance before and I wish I had kept it. I let it lapse one time and I ended up paying $2,600 to get my car worked on. So, I learned a lesson not to let it lapse, and I have it now on two vehicles.
Hi, Linda. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and that our team provided you with excellent service.
- Endurance
Reviewed Jan. 29, 2025
I knew about Endurance because they’ve been sending me some emails. The salesperson who sold me the extended warranty did okay and went over the coverage and answered my questions.
Hi, Bernd. Thank you so much for this 5-star review. We appreciate you being a customer and are thrilled that you're satisfied with our service so far! We’re here for you anytime.
- Endurance
Reviewed Jan. 29, 2025
My husband had a note to talk to Endurance to get insurance on his car maintenance, but he never had a chance to do it because he passed away. I came across that note and decided I would get some type of package myself in case something happened to the car. The rep I talked to was informative and answered all my questions. He went into detail about what is covered under the warranty, and I took some notes from what he told me. Later on, I went online and got some information.
I’m 74 years old and I used to work in customer service before I retired. A lot of times, when I call places, people seem to be in a hurry or they don't understand what I’m asking me or they're short with me. The young man in Endurance wasn't like that. He was very attentive and wasn't impatient. I usually don't get that kind of customer service, so I appreciated that. I was very satisfied at everything that he explained to me from beginning to end. I was already having a good day that day, and talking to him made it even better.
We're happy to hear that our team provided you with excellent service and appreciate you recommending us to others, Rose. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Jan. 29, 2025
My grandson had signed up for Endurance. When I called them up to get extended warranty for myself, the agent was very nice. He did good, but I never got a good understanding on what it really covers. I did get a copy of the policy, and I’m in the process of reading that.
Hi, William .Thank you for sharing your experience, and our deepest condolences for your loss. We're glad our team provided kindness and support during this time. If you ever have questions about your contract, we're here to help. We appreciate your feedback and are grateful for the opportunity to assist you.
- Endurance
Reviewed Jan. 29, 2025
I had a hassle-free experience signing up with Endurance. I looked into getting an auto warranty because there wasn’t one on my ’23 Outlander. While the representative knew what he was doing, it’s a little bit hazy because I have Supreme coverage, and while it says it covers all parts and everything, it’s not very explanatory. There’s not enough information on what’s actually covered. I’m still waiting on them to call me back.
Hi, Andrew. Thanks for your feedback! We're glad to hear the sign-up process was smooth and that our team provided helpful service. We understand the importance of clear coverage details—our team will be happy to walk you through your plan. Feel free to reach out anytime, and we appreciate you choosing Endurance!
- Endurance
Reviewed Jan. 29, 2025
The protection specialist at Endurance was very informative and was able to answer all the questions I had. I needed extended coverage because of the mileage on my car. It's a newer model with a few thousand more miles that I had participated in when I was looking for a car.
The package started the day I signed up. I have 30 days and 1,000 miles before I can do any action. As far as professionalism goes, everything was done correctly.
Hi, Denis. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions about your new plan, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
I was buying a new vehicle and the options at Endurance seemed to be better than other providers and what the dealership was offering. They did have different plans, but I could not pull from one plan and piece together a specialty plan. They have specific plans like the premium or platinum plan.
The sales representative was very knowledgeable and clear in communicating. He also had a sense of straightforwardness, which was good because it helped in my decision. While the signup process was good, I did have a follow-up call after I read a little bit more into the policy. It needs more clarity. However, my overall satisfaction depends on what the claim process will be like in the future.
Thanks for your feedback! We're glad to hear the sign-up process was smooth and that our team provided helpful service. We understand the importance of clear coverage details—our team will be happy to walk you through your plan. Feel free to reach out to us at anytime at 1-866-432-4443.
We appreciate you choosing Endurance!
Reviewed Jan. 29, 2025
I had an excellent signup process with Endurance. I needed full coverage and Moses explained everything. He was very patient as I had a lot of questions, and he answered them all. What impressed me the most was his honesty. He sounded like a very honest person.
Teresa, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations and that you feel confident in your coverage plan. We’ll make sure the team receives the recognition they deserve.
- Endurance
Reviewed Jan. 29, 2025
I’ve used Endurance in the past, so signing up again was very easy. So far, I'm satisfied.
Thanks for your continued trust in Endurance, Debbie. We're happy to hear the sign-up process was smooth and that our team provided clear information. If you ever need assistance, we're here to help.
- Endurance
Reviewed Jan. 29, 2025
I do not recommend Endurance, after making my payments. I took my car to a dealership they associated with wait all day for a repair to be done. I got tired of waiting came home and asked the dealership to contact me to find out ENDURANCE refunded me my money because of the major job of the repairs. Now what am I supposed to do. So pissed off at ENDURANCE. I don't want my money I want my car fixed...I want all the money I've been making payments for they took all my money and refunded me one payment....
Hi, Darrah. We’re sorry to hear about your experience and understand your frustration. We’d like to look into this further and see how we can assist. Please reach out to our team at feedback@endurancedirect.com, and we’ll do our best to help resolve this for you.
- Endurance
Reviewed Jan. 29, 2025
My husband and I both signed up for Endurance. I had a call to just sign up his car and I wound up signing up mine also because I thought that it was something good.
We're both retired, so we're not able to buy new cars now. We wanted to keep what we had and make sure that we had coverage for them.
Hi, Marie. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 29, 2025
The sales agent from Endurance treated me well and I was satisfied with what they offered, though I wish they could make it cheaper.
Thanks for sharing your experience, Steven! We're glad to hear our team made the sign-up process smooth.. We understand price is an important factor and appreciate your feedback, it helps us improve service for everyone. If you haven’t received your plan documents yet, please reach out to us at 1-866-432-4443, and we’d be happy to assist. We’re here to help and look forward to providing you with excellent service!
- Endurance
Reviewed Jan. 29, 2025
Signing up with Endurance was good. The gentleman I talked to was very helpful, professional, and answered all my questions. The monthly price was also reasonable.
We're happy to hear that our team provided you with excellent service, James. We’ll make sure that they receive your feedback. We're sure it will make their day! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
The signup process with Endurance was very nice. The representative was very nice, friendly, and she seemed to know what she was talking about. I believe I got the full coverage, but I cannot confirm that because I haven't received my contract yet. I was told I would hear from them in 72 hours and it's been two to three weeks already. They come across very well, but their follow-up isn't great.
Thanks for your feedback! We're glad to hear that our team provided helpful service. We understand the importance of clear coverage details—our team will be happy to walk you through your plan. Feel free to reach out anytime. We appreciate you choosing Endurance!
- The Endurance Team
Reviewed Jan. 29, 2025
I haven't used Endurance yet, but their people were very good, easy to work with, and knowledgeable. Their sales process was smart and the person knew what they were doing. They presented it in a way that was very attractive. I would tell others that it's a great idea to get Endurance and they have a very reasonable price.
Hi John! Thank you for sharing your feedback! We're happy to hear our customer service team made such a positive impression with their knowledge and professionalism. It's great to know that the setup process was smooth and that you would recommend us to your friends and family. We aim to provide a seamless experience and thrilled that we've met these expectations for you. If you have any further questions or need assistance in the future, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Jan. 29, 2025
I just signed up with Endurance and have had no experience with them yet. The signup process wasn't hard and they had a good plan.
Hi, Edward. We're so happy to hear that you're satisfied with your Endurance coverage plan and that our team provided you with a positive experience!
We understand you haven't had the chance to use our service yet, and we believe a 3-star review may not accurately reflect your sign-up experience after reading your review. Your support means a lot to us and we encourage you to reconsider your rating based on the positive interactions you may have already had, such as your sign-up experience!
Thank you so much! - The Endurance Team
Reviewed Jan. 29, 2025
My car is gonna be five years old now. My husband passed away, so he can't work on it anymore. The Endurance representative was informative. I also got $300 off during sign-up. I have to wait for 30 days before I can use the coverage.
Hi, Dorothy. Thank you so much for this 5-star review. We're happy to hear that our team provided you with excellent service during your sign-up experience. We appreciate your feedback regarding pricing; we'll be sure to share this with our customer experience team.
- Endurance
Reviewed Jan. 29, 2025
My auto warranty was running out. A friend of mine who was in the military said she had some really good experience with Endurance. She recommended them and she has had them on her last three BMWs. Their sales agent was lovely. She was wonderful. I was impressed with her professionalism and she was spot on. I was happy with the warranty. Overall, it was so smooth with Endurance.
Thanks for choosing Endurance, Nabia. We're grateful your friend recommended us to you and are happy to hear the sign-up process was smooth. If you ever need assistance, please don't hesitate to reach out. We're here to help.
- Endurance
Reviewed Jan. 29, 2025
BMW doesn't have a factory warranty service, and I heard about Endurance Auto Warranty from some friends. I spoke to the people at the dealership, and they suggested that they would be a good company to use.
Hi, Donald. We're thrilled to hear about your positive sign-up experience. It’s great to know your repair shop recommends Endurance, giving you even more confidence in your coverage. If you ever need anything, we’re here to help!
- Endurance
Reviewed Jan. 29, 2025
A friend of mine said, “You have one of those little cars that I don't think you're gonna find so many people who can fix it up if ever you have a problem. Use Endurance. They're the best. I used them a couple of times and they're great.” I told him, “If you're telling me that is for a reason, and I'm not gonna oversee your advice.” When I called Endurance, the lady who took care of me was super great. She sold me out in the very first couple of minutes. She was excellent. I'm super grateful that I talked to her and I hope she's somewhere doing her good job. She's gonna do it for a long time.
Hopefully, I don't have to use them, but so far, I'm super happy. It’s the first time I’ve had this type of service. I'm not planning to give up on my car any time soon. I’ll give it to my kids. At one moment, I was thinking Endurance was too good to be true. But after I received the policy and I went through, it was awesome. If I ever need to use the warranty, seems like I made the right choice. I hope many people can take advantage of Endurance and sign with them.
Thank you so much for your wonderful feedback, Osman! We're thrilled to hear that your sign-up process was seamless and that you had such a positive experience with our customer service team. We truly appreciate your trust in Endurance, and we’re excited to continue supporting you. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for your 5-star review!
- Endurance

Reviewed Jan. 29, 2025
For those who watch the television commercials. Regarding endurance car warranty, be careful regarding what it is you sign up for I found out immediately once I. Decided to give them an opportunity to show that they can be reputable, and a company you can count on during their commercials and their voice message. As you hold their statements, it's clear and precise as they state, "They are committed to providing excellent customer service."
How excellent is service when you are told a non covered part caused a working COVERED part to go out, so we are denying the claim. If that's the definition of excellence or service, I don't need either. Not only was I told the claim would not be covered, but when I inquired from the claims dept rep how he determined which caused which, there was silence. At which point Carlson, which was his name, then replied, "that's just how it goes. The claim is denied." Once again, not the definition of excellent nor anywhere close!
From there, an Endurance salesperson went as far as to locate the uncovered part in order for me to purchase, then find a location that would possibly do it for cheaper. Nevertheless, how this would help was beyond me when I pointed out to her how the company is still denying the claim AND connecting it to a non covered part. So it's not like doing one is helping the other. And I explained to her, along with the pictures and the numbers and the parts that were sent to their company, showing clearly what was going on with the vehicle of the part that was covered that it was no separate parts, therefore. By it, therefore, because it was one piece and the work had to be done all together. Nothing she was doing or saying was making sense as I reiterated this to her several times.
I even went as far as to recommend that if they were going to attempt to find loopholes in claims at least when they recognize there is a covered part involved, suggest that they cover a portion of the claim, a third of the claim half of the claim. Instead of denying an entire claim that has a covered part included. Additionally, if it is left up to your claims department to determine whether they will deny or accept a claim, they can always state that a non covered part cause a cover part and again, how they can determine which cause which is beyond me.
I also shared with them- to no avail, or no clear explanation- If a car is one gigantic piece of machinery, like the human body, with EVERY PART attached and working together, without having any disconnect one part to another, how can you allow this type or state that type of conclusion or determination? To be our make claim assessments to that magnitude , they need to come up with a better system or a better way of viewing and determining claims!
In closing, I want people to know the complexity of what they make you go through in order to cancel, hoping it'll cause you to say forget it! I definitely want to share my displeasure to the events that took place during the cancelation process!!! After speaking with David Hickey, an account manager. After explaining the entire ordeal to what was taking place after making several calls to the company to cancel.
I was informed that a form would be sent to my email and it would be easily accessible to open up and fill out when I received the form. It was not accessible, nor was it was there an ability to write in the form and send it right back. I then called back to see if this was one of their ways of making things difficult. So the people we have a longer and more difficult process to cancel, I then shared how It was very interesting to me how simple they made it to join Endurance and receive the payments, but how difficult it became to cancel with all the major details that were involved along with cancelling that are not told to the client!
After David realize, not only did the form get sent out correctly. But half of the form was never attached to the original email, nor to the original form that was supposed to be an automatic form. In addition, after seeing the complications in addition to the information that they needed back from me in order to cancel, was nowhere to be found in the email, he proceeded to give me the questions verbally. Now, mind you, from the document that did send it requested services of anomaly. After singing this, I was at a kiss for words as I inquired WHY this information was not given me as we spoke earlier that day?
I'm now in a state I know nothing about having to locate a notary. David ** attempts to help by looking up. Notaries and initially finds one an hour away. I absolutely refuse to drive an hour somewhere in an area in a state. I know nothing about after finding Some type of location I end up going and find Out There is no notary. I then begin to drive around on my own. Just stopping several places, such as banks or money stores. Moneygram stores to see if they notarized, of course, either notaries, were gone for the day, not in that day or did not offer that service!
As I was on my way to the location, he gave me details. To that ended up not having the service, he stated. He had to get off the phone I then refuse to allow him to get off the phone as I am a client and you are handling business with me. He went on to state his manager, informed him that he had another call and he had to take the next call in the queue. He then promised to call me back. Which of course did not happen! I then proceeded after continuing my own journey to a notary. After receiving services and paying out of my pockets, I called the company back which for the second time interestingly, inform me they cannot transfer me.
To David **, one individual stated they were not able. So David would call me. That's when I initially spoke with him again that day. For the second time, the second one informed me that they could- listen to this carefully- Connect me with someone in his department that could then connect me with him, so if you could connect me with someone in his department, why you can't connect me with him in the same department??? I explained this to the individual they connected me to which his name was James. He himself didn't understand that, but promised he would have David ** give me a call back. At this point I did a quick summary to James. Another account manager. And ended up in closing. Completing the call. Without touching base or finalizing a conversation with David **. The time on my end was going on 4pm which was 3pm their time Central.
Bottom line, do not, I repeat do not make Endurance your choice for car care and be careful regarding choices along that line of warranty. If you think about it, it's just like regular insurance. We are out here paying for. You pay every month yet, by the time you have paid into it for years and something finally takes place where you need it, there's every type of loophole to avoid giving you what you've paid into, which is shameful. Dishonorable, untrustworthy, so just be careful and make the best choices for you as possible without getting swindled out of your hard earned finances. By the time you've paid into it, you could just pay right out to have what ever is needed fixed and paid for directly.!!!
Hi, Erica. We’re sorry to hear about your experience and appreciate you sharing your feedback. Our goal is always to provide clear coverage terms and excellent customer service. If you’d like us to take another look at your claim or cancellation concerns, please reach out to feedback@endurancedirect.com, and we’d be happy to assist.
- Endurance
Reviewed Jan. 28, 2025
I was denied a claim which I posted on 1/17/25. I spoke with two account managers about my claim and find out what could be done. I was disconnected from the first agent. I called back and spoke with a different agent. The 2nd agent contacted the 1st agent. The 2nd agent relayed the message from the 1st agent, that 1st agent would return my call once he was done working with another client. Today is the 28th and no one has contacted me.
At this time I'm very dissatisfied with this company. I have a part (wire harness), which is covered by my warranty. The company won't pay for the repair because I have 20 inch wheels on my car and the car comes with 18 inch wheels. The offer a surcharge which will cover it. I have their most expensive package and this is not included. The salesperson tell you everything is included but in reality it's not. I also found out the company don't cover emission related parts as well. I'm paying this company 318.76 per month for no service. I'm paying for my own claims and no customer service return calls. I consider this no service. I give them 1 star because the salesperson did their job by getting me to purchase this contract.
Hi Eric, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you, The Endurance Team
Reviewed Jan. 28, 2025
They are awesome and answered all my questions I had and very very polite and to the point. I will recommend you to other people and thank you for your support and a great and wonderful day. It was a great response from Chelsea.
Adam, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Jan. 28, 2025
They work hard, while making sure all need for under the hood are addressed and cheap. If you haven't check them out you're wasting time and resources. They a 1 stop shop, easy payment options and fast....
Hi, Douglas. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance

Reviewed Jan. 28, 2025
Never covered all the service on transmission Repair and never paid for the Universals in my drive shaft. DON'T FEEL THEY WERE FAIR AND I WOULDN'T RECOMMEND THEM TO ANYONE. THEIR COMMERCIALS ARE NOT TRUE IN SOME CASES.
Hi John, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Jan. 28, 2025
The rep (Katherine) that handled the reason for my call was excellent. Great customer service. I will follow her advise and look more into my decision to cancel and will most likely stay with Endurance.
Linda, we’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed Jan. 28, 2025
Sarah from customer service was an excellent help. She guided me through the steps. She was both kind, courteous and informative with every aspect. I look forward to doing business with you folks in the future. Thank you Endurance for processing my money back guarantee as of the 13th of January 2025. I look forward to receiving my check in the mail as promised. Thank you Endurance. (Thomas **)
We're happy to hear that our team provided you with excellent service, Thomas. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Jan. 28, 2025
I purchased a warranty that was described as "bumper to bumper". All claims I submitted were denied due to incredibly broad loopholes (i.e. exclusions) they inserted into the contract. An exterior sensor on my car failed and they denied the repair because that sensor got wet. It's not possible for anything on the vehicle exterior to stay dry! Water got into the sensor because of a failed connector seal. Not damage, not neglect, etc. This water exclusion is one of many insanely broad loopholes they use to deny claims.
They don't let you see these exclusions until after you've entered into the contract. The company reassures you that there's no risk because of their 30 day guarantee where you can cancel and get your money back. But you also can't use their coverage in the first 30 days. You don't get to experience how bad they are with denying claims until it's too late. They also make using this 30 day guarantee very difficult by requiring a notarized letter with your final odometer reading. Everything about this company is a scam designed to give you the illusion of having a car warranty. The actual coverage is not at all as advertised.
We’re truly sorry to hear about your experience and understand your frustration, Craig. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns.
Thank you, The Endurance Team
Reviewed Jan. 28, 2025
Quick efficient information and easy to work with. Kenisha **- very professional and helped talk through all the options. The only possible improvement was to explain the Elite Membership is only a add on for a year. I had understood it to be for the entirety of the term, so I was disappointed it was only for 1 year. Everything else was excellent and I am glad I have my warranty.
Hi, Kim. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! If there's anything else that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Jan. 28, 2025
The service agent that assisted me on the phone was polite, efficient and helpful. I recommend Endurance to all my friends. Had an issue with my car, they covered issue without a hassle. So happy I signed up with them.
Hi, Lisa. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with our team was a great one.
- Endurance
Reviewed Jan. 27, 2025
Knowledgeable and professional in researching answers to my policy questions. Catherine utilized her customer service skills by keeping me informed about her progress making certain I wasn't left guessing.
Gloria, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed Jan. 27, 2025
The customer service rep was very helpful and friendly. All my questions were addressed very professionally and in a timely manner. I would recommend Endurance to my family for sure. Great job so far.
Hi, Cheryl. Thank you for recommending us! We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Jan. 26, 2025
Have had Endurance warranty for several years. Only had to use it twice. Once for the warning light for sensor and one time for the back up camera. Had camera replaced in 2013 Ford Escape. All maintenance every 4,000 miles. Always good service. Will continue with Endurance.
James & Mary, thank you for your loyalty over the years! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We look forward to continuing to provide you with excellent service in the future.
-Endurance
Reviewed Jan. 26, 2025
When we purchased the car, 2012 Toyota Prius, we signed with your company and your Auto pay option, which has worked great since we purchased the car, until this month, January 2025 when a representative from your company contacted me wanting to know if I was going to pay the monthly premium payment, not in a very friendly manner I may add. I informed your representative that I didn't understand the reason for her call or the question, since we are and always have been signed on to your Auto Pay program and that the payment should be coming out of our checking account when the appropriate date comes along, to which she replied in her unfriendly manner, "Oh, alright", and hung up. Now I am left wondering if we are covered or not!
Hi, Spencer. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com, and we will be in touch.
Thank you, The Endurance Team
Reviewed Jan. 24, 2025
Izzy ** helped me a lot on my plan and I am very happy that he did. He made more reasonable on my payments and understood where I was coming from. Hopefully with the help he gave me I'll be able to keep it.
Hi, Jacob. We appreciate the kind words and are glad our team could provide you with a positive experience!
- Endurance

Reviewed Jan. 24, 2025
Having issues with a transfer case, mechanic had my car 2 weeks+ before they decided, I need me to pay $5800 upfront and maybe, they will pay if it's a certain item inside the transfer case! Waste of $
We’re sorry to hear about your recent claims experience, Valerie. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
- Endurance
Reviewed Jan. 24, 2025
The account manager I spoke with was so amazing. She demonstrated what customer service is all about. After doing my research, I found that Endurance worked better for me and my budget. Now I have peace of mind knowing that on my 2015 vehicle, I'm covered.
We're happy to hear that our team provided you with excellent service, Rhonda. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Jan. 24, 2025
BE WARNED! FALSE ADVERTISING!!!! I decided to keep our vehicle because Endurance assured me that ALL major parts are covered. Last week the turbo failed and guess what - on page 39 in fine print - if the seal leaks it is not covered. Well - 90% OF THE CAR HAS SEALS! DO NO BELIEVE WHAT THEY TELL YOU! And of course they would not put the denied claim in writing!
Hi, Charlie. We’re sorry to hear about your recent claims experience. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
- Endurance
Reviewed Jan. 24, 2025
I had the pleasure of speaking with a representative named Erica, and I was thoroughly impressed with her service. She mentioned that it was only her third day on the job, but you’d never have guessed it! Erica handled everything flawlessly and with such professionalism, as if she had been in the role for years. Her knowledge, patience, and attention to detail truly made my experience a positive one. She’s a natural, and I couldn’t be more satisfied with the assistance she provided.
Yasmine, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that our team met that mark! - Endurance
Reviewed Jan. 24, 2025
It was easy to find the best warranty policy quote to fit what I was looking for, and the customer service representative was very helpful. Amazing job! My car does not give me any problems, but it is nice to know that I am fully protected if and when I ever need it.
Hi, Titus. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime. - Endurance

Reviewed Jan. 23, 2025
I spoke with Angel. I was calling to cancel because I ended up finding a cheaper warranty. But he went over everything again with me and somehow got it cheaper than the one I was canceling them for. So he definitely got me to stay and to go cancel the other lol. Will recommend Endurance to friends and family.
Tawanna, thank you for recommending us! We’re so happy to hear you had a great experience with our team! If you need further assistance, please don't hesitate to contact us.
- Endurance
Reviewed Jan. 22, 2025
We’ve seen that Volvo dealt with Endurance so we called Volvo and asked them what their opinion of Endurance was and that’s really what sold us. Endurance’s rep was great and was more than helpful. He went above and beyond explaining what our policy covered, the roadside assistance, and everything else. They gave us a better policy than I thought we were gonna get. It was above and beyond. And compared to having to pay the tow bill or the mechanic bill, I’d say it’s pennies on the dollar. I’ve gone and told a bunch of people at work about Endurance.
However, they didn’t really tell us how we go about filing a claim if we were to have one. They didn’t send us a pamphlet on how to do it. If I was to break down, I don’t know what tow service to call or how I do that. So, that’s the only issue I had with the company so far. But hopefully, we don’t have to have a claim.
Mr. Hester, thank you for the positive review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark! To learn more about how to submit a claim with Endurance, please visit: https://www.endurancewarranty.com/file-a-claim/
If you have further questions, please give our team a call at 1-866-432-4443.
- Endurance
Reviewed Jan. 22, 2025
We got several miles on our vehicles, so I decided to get some insurance. I looked at five different programs, and Endurance had the best option. The representative was knowledgeable and explained everything clearly. We went with full coverage, and the policy activates after 1,000 miles or one month. I would say, the price was okay. It could be cheaper.
Hi, Lawrence. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one and that you're son also decided to join Endurance. We look forward to providing you both with excellent service.
- Endurance
Reviewed Jan. 22, 2025
It wasn't a very smooth process for me. Originally, when I called Endurance, I talked to a customer service person who set up my warranty. He added on some mileage and years because of my bad experience with my first warranty, and we talked for about an hour. When it was time to close it, we couldn't get the numbers right, so he gave me his direct number and told me he'd give me a call in a few days. After three weeks, I tried to call that number back and it wasn't actually his number.
I got on the phone with another lady, and she sold me a warranty that wasn’t what the original warranty that me and the guy agreed to, so she gave me a warranty that didn't cover anything. If she had taken the time to look into it, she would have known that I have a Mercedes Benz and the warranty she set up shouldn’t have been sold to me. So, I had a problem with that because when I took my car to the dealership, I wasn’t able to use the warranty. I had to waste another 30 minutes on a call to get someone to change my warranty over. It was a mess and I didn't appreciate it. But I ended up getting it in the end. Endurance told me that I almost have a bumper-to-bumper warranty, but when I take my car to get serviced, I don't have a bumper-and-bumper. Endurance has a lot of fine print of this is not covered, but this is covered. So, right now, I'm in the process of looking for an extended warranty who stands behind what they say.
I had Endurance with my Buick LaCrosse, and I've been dealing with Endurance since 2019. Customer service is okay but it’s a lot of runaround. I can never get the same person. I like to build rapport, and I don't wanna keep talking to different people explaining my story, but I can never get to the same representative. So, I'm not understanding why they give out phone numbers. Some are nice and willing to help, and some don’t do anything about it.
Hi, Jennifer. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com with these details of your situation and contract information, and we will be in touch.
Thank you, The Endurance Team
Reviewed Jan. 22, 2025
I did an online search for extended coverage for my Honda Civic, and Endurance seemed to offer the best price and coverage. So I decided to go with them.
Customer service and the sign-up process were smooth. I called and spoke with a young lady, she answered all my questions. The sign-up was handled through her, providing the vehicle info and the coverage we wanted. She seemed knowledgeable about what was available and what I needed. She was very pleasant on the phone.
Having extended coverage is important. The car has a turbo, and with all the electronics in newer vehicles, it made sense to get coverage since repairs are so expensive nowadays.
Based on my experience with the sign-up and the coverage, I would definitely recommend getting extended coverage. I looked at several options, and Endurance offered the best product and coverage.
Hi, Scott. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed Jan. 22, 2025
When I bought the vehicle, I got coverage from another company. It’s about to run out, so I need a new one to make sure that if something happens, I can take my vehicle to the dealership for repairs. Endurance called me, they’re connected to the place where I bought the vehicle. They explained what their coverage included, and I decided to go with Endurance. The representative explained the details of the coverage.
I’m with Endurance now, but I haven’t used them yet. If anything happened, I’d still rely on QualityGuard until it expires. For now, I’m making payments to Endurance for the new coverage.
I asked them to send me the plan details, but it took about two months. I finally got the plan booklet the other day. I guess they send it after a certain number of payments. I read through it and saw what’s covered. Like if my vehicle is down, they’ll cover a certain amount for a rental, and so on.
QualityGuard is supposed to cover up to 80,000 miles, and I hit 70,000. I have about 10,000 miles left before it’s finished. After that, I’ll start using Endurance and see how they handle things when I take my vehicle in. I usually take my vehicle straight to the Jeep dealership, not a repair shop. They make the car and know exactly what to do, if a warning light comes on or the computer flags something, I go straight to them and let them handle it.
In terms of signing up and how they explained everything, it was good, that’s why I decided to go with them. I signed up with Endurance about four to six months ago. When I call with questions, they answer diligently. Last month, I asked for the booklet because all the information on my phone had tiny letters I couldn’t read. They told me they’d send it, even though I already had it on my phone. They’re very efficient when I call and speak to them.
Hi, Terrence. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come. - Endurance
Reviewed Jan. 22, 2025
Endurance had been trying to get me sign up, but I wasn’t ready since I still had coverage on my new car. I was close to running out with my pickup, and I didn’t want to be left unprotected, so I decided it was time to at least get my pickup covered before anything happened.
I’ve seen it with my sisters. They’d run out of coverage and have to say that I don’t have $4,000 to cover that. They ended up selling the car and buying a used one somewhere..
The sales agent was very nice and knowledgeable. She explained what I could and couldn’t do and told me what I needed right now. Since I still had some time left on my current coverage, they lowered the cost, mine wouldn’t start until the end of the year.
I was really excited about what they offered, as long as it’s a once-a-year payment. My car is still new, I take good care of it, and I don’t want to spend that money every month on coverage I don’t need yet.
We're happy to hear that our team provided you with excellent service suring your sign-up experience, Donna. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance

Reviewed Jan. 22, 2025
I end up speaking with one of the representatives which explained all these good things that the company do and I explained to him I was really just looking for liability. Not one time did he not say that this was not car insurance. Which caused me to almost get my car taken by police Christmas Eve. Also cost me to have to pay double for actual car insurance due to I thought that I had car insurance. The first payment I paid was 124 following up with the next payment 119 and also another payment of 119. Not only did they insult me as an only offering me $78 after being put through all of that mess due to a misrepresentation. One of the women and the refund department wouldn’t even allow me to speak with a supervisor.
I am very dissatisfied and I don’t even want to give this company no stars. Because after they get your money you don’t mean anything. And they need to train their reps a lot better. I am not the type of person that just sit around to complain and I am very easy to make happy. But I’m also not a doormat and I work hard for my money not to just give it away to a company. So I gave them my hard earned money to keep them rich. And just because they’re trying to protect their reputation because one of the reps misrepresented they insult me by only giving me a penny of what I paid them when I never ever ever use none of the services because I didn’t need them.
Brittany we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely, The Endurance Team
Reviewed Jan. 22, 2025
The sign-up experience with Endurance was very professional. The guy that I talked to had good interpersonal skills and was very informative. He may be interested as far as the services that Endurance provided and that's one of the reasons why I joined them. The program was activated within the day. All I had to do was make a commitment over the phone, give them my bank information for them to extract some money, and pick the program that I wanted. I got a premium program, like one-of-the-line packages. It covers the transmission and anything that happens.
One of the policies that they told me about the warranty was with having an older vehicle, a Toyota Camrym with certain parts that are very expensive to fix. Luckily, when I purchased the vehicle from a lady who was in the military, she only had 14,000 miles on the car. If you look at the car, it's practically brand new. It’s an older car, but I take care of it. The warranty will serve a purpose, and the policy could be very useful as far as saving me money.
I was satisfied with how they reached out to me. The coverage is misleading, though. There are some things that are not really specific. For example, I asked about coverage on brakes. They said that they cover brakes, but they really don't go into the specifics as far as what parts of brakes they cover. It's the interpretation. When you think of brakes, you think it's all of your brakes, so that's misleading and they need to clarify that as far as the coverage on various things and what they cover. They also don't cover the hydraulics.
I did agree to the policy, but there are some things in fine print that they're not gonna tell you. You don't want anybody to trick you into taking the policy. That's why I was asking about brakes and the guy did explain it to me. The rep said, "Some things are not explained in fine print. Anything you have to ask about your car, it's better to call before you have the service done so we can explain to you what's covered and what's not, because it can be misleading." He said that, not me, but overall, I’ll tell others that they have a nice package that they’re offering. If you got an older vehicle, Endurance is a good security blanket. In this day and time with things being as expensive as they are, it wouldn't hurt to give them a try, especially with me being a senior citizen.
Thank you for leaving us a review and recommending us to your family and friends. If there's anything else that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Jan. 22, 2025
I purchased an auto warranty at Endurance to make sure both my new car and my other car were covered, especially the new one. Even though I already had coverage from one company, I wanted to be double protected in case anything happened.
I searched online to find the best option. In the past, my previous auto warranty sometimes made BMW hesitant to accept the car for service. I wanted coverage that wouldn’t cause any issues at the dealership, and the research showed the Endurance had no problems and ranked number one, so I chose them.
The options and cost were good. Compared to others, it was a bit higher than the temporary coverage I had, maybe a couple hundred dollars more. I can’t remember the company, but their plan was cheaper for my BMW.
Masao, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Jan. 22, 2025
The salesperson who assisted me signing up with Endurance knew what he was doing and answered all my questions. He did a good job, and I’m satisfied with the coverage they offered for my vehicle.
Hi, Jackie. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the our sales team. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 22, 2025
I went with Endurance after comparing prices and the reviews. Their sales agent was very professional, explained everything, and answered every question I had. He pretty much covered everything.
Hi, Sharon. Thank you for the stellar review! We’re so happy to hear you had a great experience with our sales team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Jan. 22, 2025
Salesperson was courteous and informative. The only issue I had was, once policy was purchased, the confirmation email was sent to me and had a banner about the $300 reduction which I accessed to no success. So the $300 discount (was not explained well). Have had the policy only for six days, just in initial waiting period.
Hi, Delbert. Thank you for the positive review. We apologize for any confusion you may have experienced. If you'd like to discuss things further, please do not hesitate to give our team a call. We're always here to help!
- Endurance
Reviewed Jan. 22, 2025
I purchased a car, and it wasn't brand-new. It didn't come with a warranty, so I needed one just in case. Signing up with Endurance went very smoothly. The person I talked to was very knowledgeable and answered all my questions. Endurance has very good coverage, very comprehensive, and covers most things that I can think of, with a few exceptions. It’s what I was looking for.
Hi, Kevin. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come. - Endurance
Reviewed Jan. 22, 2025
I’m trying to get as long as I can out of my current car because of the price of cars nowadays so I got an autowarranty from Endurance. The agent answered all my questions and much went through most of the policy. I got the full coverage and it was easy to sign up. The price was okay for me.
Thank you for leaving us a review, Ronald. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 22, 2025
I saw Endurance on TV and then they sent something through the mail and their offer sounds good. Their signup process was too aggressive. I'm still waiting for the letter for them to send me the paperwork about the coverage policy. They said they sent it to my Gmail but I don't see it. I got my receipt. I was telling the agent we could try next month because I got bills and see what I can do to manage to pay, and try to start the policy off. But he kept on being aggressive. It's like speaking to a brick wall. I understand that it’s important for my vehicle because I only have one vehicle. And I get a lot of doctor appointments for my kids and the missus.
Hi, Lester. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.
Thank you, The Endurance Team
Reviewed Jan. 22, 2025
I recently signed up for Endurance Auto Warranty, and so far my experience is okay. I had a good conversation with them over the phone, they explained the policy clearly, I only had coverage for a short time, about 22 days, and the sign-up process was quick.
Hi, Derrick. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client and to providing you with peace of mind for many years to come. - Endurance
Reviewed Jan. 22, 2025
I was looking for whatever they covered because my truck is getting older, and Endurance basically covers everything. The sign-up process is very simple. I also have a travel trailer that has an Endurance warranty. I'm very satisfied. I had a couple of claims on this, and it was covered. No problem.
Hi, James. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and that our coverage has been beneficial for your other vehicle.
- Endurance
Reviewed Jan. 22, 2025
Endurance was an affordable extra coverage on my car. I did it online and the website was user-friendly, so it was good.
Hi, Royal. Welcome to the Endurance Family! We're so happy to hear that you're satisfied with your Endurance coverage plan and overall experience with our company. If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 22, 2025
I first saw Endurance on television. I called other companies but I picked them. My sign-up experience was very positive. They answered all my questions and it was easy.
Thank you for leaving us a review, Karole. We're so glad to hear that our team provided you with a positive sign-up experience. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 22, 2025
I've been with Endurance for three months so far. The agents during signup were resourceful. They gave me ample time to think about it because I told them when I initially called about the quote that I wasn't going to sign any paperwork or buy anything that day and I was going to get back to them. They gave me enough time to look at several companies before I went back to them and signed up.
Hi, Michael. We’re so grateful to have you as a part of the Endurance family and for your trust in us. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 22, 2025
My car was getting on the high side of mileage and I didn’t have a warranty anymore, so it was expensive when it broke down. I decided it was time to do something with it.
With Endurance, I was very satisfied. I was on their website before I actually called them. I also downloaded their app.
The customer service reps were really nice. They were very good and helpful, explaining everything and going through all the paperwork. It was easy.
I went with the Elite. The price is fair. I haven’t read the whole thing, but I know the powertrain and some of the stuff on the inside are covered.
Welcome to the Endurance family! We're happy to hear that our team provided you with excellent service, Mark. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Jan. 22, 2025
I’m extremely disappointed with Endurance. When I called, the representative told me I was covered. She sent me information about where I could take the car, and I ended up going to a dealership. The dealership contacted Endurance, gave them the part number, and Endurance said I wasn’t covered.
The issue was the heater core, which I told the representative about before I even started looking for a repair shop. She said, “Yes, you’re covered under your policy,” and sent me two places I could take it.
I called the dealership, they said they work with Endurance, and I took it there. The dealer contacted Endurance and called me back three days later to say they had trouble getting in touch with them and that I wasn’t covered.
The representative told me, “We’re not covering that part,” and wouldn’t even give me the part number when I asked. He said, “No, that’s our information. No, you’re not covered.” It was terrible.
We paid into the warranty since 2022, and this was the first claim I ever submitted. So, needless to say, I’m looking for another company. I just haven’t found one I’m pleased with yet. I’m extremely disappointed, and I will not recommend them to anybody.
We’re truly sorry to hear about your experience and understand your frustration, Carolyn. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. If you'd like to discuss your experience further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns.
Thank you, The Endurance Team
Reviewed Jan. 22, 2025
I initially spoke with one rep who walked me through everything, but I had to get off the phone because I was at work, so I couldn’t finish signing up with him. I felt bad about that. When I called back, I spoke with another rep, and she got me set up. Everything was great, and the process was very easy. I now have full coverage with Endurance.
They made signing up easy and very affordable. I’m not sure if there was a special at the time or if that’s always the case, but it was a good deal. When I got off the phone, I had peace of mind knowing it was a legitimate company and that they would take care of me.
Thank you so much for this 5-star review, Margaret. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service and assist with your coverage needs. We appreciate your honest feedback and are happy to hear you’d recommend Endurance to your friends. If you ever need anything, we’re here to help ensure you always have peace of mind!
- Endurance
Reviewed Jan. 22, 2025
My car was out of factory warranty, so I looked into getting coverage for it. I just wanted some peace of mind. Signing up with Endurance was easy, and the customer service guy I worked with was very knowledgeable. I’m very satisfied with that process.
Hi, Rebecca. We're happy to hear that our team provided you with excellent service and that you have found peace of mind with Endurance. Thank you for recommending us to your family and friends!
- Endurance
Reviewed Jan. 22, 2025
My sister told me to get an extended warranty with either Endurance or another company. She chose the other company, while I went with Endurance. The sales rep with Endurance was really good and didn’t pressure me. He explained the coverage to me, and I was happy with it. They tried to get it on my other car as well, but my other car was giving me a lot of trouble.
Thank you so much for rating your experience with Endurance so highly, Jacqueline. We're sorry to hear you chose not to sign-up but we understand your decision. Should you need coverage in the future, we're just a call away!
- Endurance
Reviewed Jan. 22, 2025
A friend of mine told me about Endurance, I called, they explained the different deals they had and how long it was for and they had good prices. Usually, because I finance the car, it already comes with warranty and this was my first time getting one because mine had expired. And I don't have a mechanic, so I have to look around and that can be a scary thing ‘cause everybody might not do the job right and they get over all your money.
Hi, Yvette. We're so glad your friend recommended Endurance and that you chose to sign up with us! We appreciate you telling your friends and family about us and are look forward to providing you with excellent service for many years to come!
- Endurance
Reviewed Jan. 22, 2025
I got Endurance because somebody at church recommended them to me. I got extended warranty for my truck and car, because if something happened, I don't want my vehicle sitting in the shop for a long time. The Endurance rep I spoke to was pretty cool. I’d also tell my friends or family to get a warranty through them.
Hi, June. Thank you for choosing Endurance and for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one, and we love that someone at your church recommended us to you. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed Jan. 22, 2025
I didn’t know my vehicle warranty had expired, wasn't able to reactivate it, so I called up Endurance and they hooked it up right away. Endurance has super caring and fair people working for them. I'm very naive when it comes to cars and insurance and technology, and they did take the time out to explain everything. I had a question about what things were covered, and she said the transmission and the motor. I thought I could get tires from the service, and she was very clear that it only covers tires if I have a road accident. All my questions were answered, and I didn't have any hesitation in reactivating my service. I have PTSD, and mental health issues from my previous life, and I don't comprehend like normal people do, so I have to ask a lot of questions and be clear on things over and over again. She did not hesitate, did not get upset. She was gladly explaining everything and making sure that I knew exactly what I was doing and I appreciated that.
We're happy to hear that our team provided you with excellent service and that you are satisfied with your experience, Myriam. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Jan. 22, 2025
I was very impressed how fast Endurance responded to me. I looked them up and saw that they had good reviews. When I sent them an email requesting for a quote, they called me up within two or three minutes. The customer service person was really good and very friendly. He didn’t act like he was out to get my money. I got full coverage with them, and the price wasn't very bad at $129 a month.
Welcome to the Endurance family, Kristy! We appreciate you recommending us to your family and friends and are glad that our team has provided you with an excellent experience so far. We look forward to protecting your vehicle for many years to come!
- Endurance
Reviewed Jan. 22, 2025
My cars are aging, and I thought it'd be safer to have Endurance on them ‘cause it’s one of the top two car warranties. I haven't used it, and I don't know how it's gonna work yet, but so far, so good
Thank you for leaving us a review, David. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 22, 2025
The one experience I had with Endurance was a few years ago when I purchased a car for my daughter. She was going out of state, and we weren’t gonna be able to help her, so I wanted to make sure that she was covered. I was completely satisfied with Endurance because she broke down and they handled everything. I didn't have to do anything and neither did she. I called about renewing my second vehicle, and the representative made me aware of some discounts. She explained everything so I could make an informed decision, and I went ahead and bought another policy for another vehicle. I've already recommended Endurance a couple of times.
We're happy to hear that our team has provided you with excellent service, Sandy. We appreciate your recommendations and look forward to continuing to provide you with top-notch service!
- Endurance
Reviewed Jan. 22, 2025
Endurance would cover anything I would need for $100 copay, and that seemed reasonable to me. My car will be 20 years old this month and that’s why I had to go get Endurance. The sales agent was very nice. He made sure I understood everything, he didn't pressure me and I liked that.
Hi, Reida. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company and for rating it so highly. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 22, 2025
Endurance Warranty took care of the service pretty quickly. I've had them before, and I didn't have to worry about anything. There was no problem signing up, and I’m satisfied with the coverage.
Hi, Jack. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- Endurance
Reviewed Jan. 22, 2025
When I googled Endurance, they had good reviews. I recently purchased an older truck that I anticipate will probably break down at some point, and Endurance was willing to cover it, so I went with them.
The representatives were very positive, and they knew a lot about the product. The person I talked to, Stacy, was pleasant and very knowledgeable. I haven’t 't had to have anything done yet. They told me that there was a 30-day and 1,000-mile waiting period.
Hi, Neal. We're so happy to hear that you're satisfied with your Endurance coverage plan and your experience with our team! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 22, 2025
Go for Endurance. I was looking for full coverage. The representative was nice, and the signup was very good, speedy and promising.
I went with them because there’s no third party involved, only Endurance and me, and I can take it to my own dealer if I want to. If there's a part, there's no cap on Endurance.
Hi Joyce! Thank you so much for sharing your positive experience with Endurance. It's great to hear that you're enjoying the flexibility and security we provide. We’re glad that the initial sign-up process met your expectations and that you would recommend us to others. Should you or your friends have any further questions, please don’t hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Jan. 22, 2025
The rep at Endurance was professional, and the signup was good. It was easy for me to understand. They went over the policy with my granddaughter on the other line to make sure I understood what was going on.
I’m very satisfied with the coverage. The only thing is, I tried to see if they could help me with the pricing because I’m on a fixed income. It’s hard for me to pay my bills every month because my car insurance has gone up.
Hi Frances! Thank you for sharing your positive experience with Endurance. We are thrilled to hear that our representative was able to provide you with comprehensive support during your sign-up process, and make everything crystal-clear for both you and your granddaughter. This commitment to ensuring clarity and understanding is a staple of our customer service values.
We also greatly appreciate your feedback regarding pricing. Our team is continuously exploring ways to better accommodate our clients with competitive pricing options. Please feel free to contact us—we’d be happy delighted to discuss your thoughts in more detail. Thank you for choosing Endurance, and we look forward to serving you in the future!
- The Endurance Team
Reviewed Jan. 22, 2025
I've only had my car for three months. It's a 2016 model and it has 170,000 miles on it. I don't know how long those will last when they have that many miles on them. I wanted to be sure I was covered in some way. I've had other cars that have been newer, and the transmission went out on one. My last car’s engine went out, so that's why I had to get a new one. Also, I'm older, so I'm aware of what goes on with cars.
Endurance Auto Warranty talked to me during the application. I'm aware of all the benefits and I'm very pleased with all that. I'm aware of the other warranties, but I chose to go with them instead. I'm trusting that they'll follow through if I have a problem. I've had home insurance to protect my appliances, and I haven't had good results with those. I was very picky about who I chose, and I'm gonna count on Endurance.
Hi Hope! Thank you for choosing Endurance to safeguard your vehicle. We're thrilled that the sign-up process met your satisfaction and that you find comfort in relying on us, especially given your past experiences. It’s always our goal to provide comprehensive support and protection, ensuring that your concerns about mileage and vehicle issues are confidently addressed. If you have any questions or if there's any more assistance you need, please don’t hesitate to reach out. We're here to provide dependable service whenever it’s needed.
- The Endurance Team
Reviewed Jan. 22, 2025
I went with Endurance because I wanted the security of having coverage for major auto repairs as my car gets older. I was also impressed by their commercials. The representative, Jeffrey, was excellent. He was very personable, explained everything clearly, and let me take notes so I understood what was going on.
I was approved for four years of extended warranty coverage on my six‑year‑old car, and I thought the price was reasonable. They asked where I usually have my car serviced, and when I told them, they said it was a good place and had good reviews.
Hi Robin! Thank you so much for sharing your positive experience with us! We're happy to hear that Jeffrey provided excellent assistance and made your sign-up journey smooth and informative. We're thrilled to have you as part of the Endurance family and ensure peace of mind as your vehicle ages. Should you have any questions or need further assistance, please don't hesitate to let us know. Welcome aboard!
- The Endurance Team
Reviewed Jan. 22, 2025
I got a 2018 Dodge diesel truck. Any repairs on that is quite pricey. I talked to several auto warranty companies but I went with Endurance because they have more of a complete coverage on the diesel. I had to get at least 1,000 miles on the vehicle or a month before I could use the warranty. They seem pretty reliable. Pricewise, they were cheaper than some and more expensive than others.
Hi John! Thank you so much for sharing your recent experience with us. We're happy to hear that you found our coverage comprehensive and the sign-up process straightforward. It's our goal to be transparent and reliable in all our services, which seems to align with your experience thus far. Please don't hesitate to reach out if you need any assistance moving forward, and we're grateful for your recommendation. We look forward to providing you with great service in the future!
- The Endurance Team
Reviewed Jan. 22, 2025
The quality of service and what they offered made me decide to go with Endurance. The sales agent was good and very knowledgeable. I am very satisfied with what they have to offer for the vehicle.
Hi Robert! Thank you so much for sharing your positive experience with Endurance. We're happy to hear that our service and offerings impressed you, and that our knowledgeable sales agent provided a pleasant signup process. Your satisfaction is our top priority, and we are thrilled to have lived up to your expectations. We're here whenever you need us, and we appreciate the opportunity to serve you.
- The Endurance Team
Reviewed Jan. 22, 2025
Getting Endurance warranty seemed like a no-brainer to me.
When I got an oil change, I talked to the people at the Ford dealership that does it. And they like Endurance because they get paid. That was positive. and that made me feel good.
The sign-up process was convenient and easy. It was pretty quick. So far, so good.
Hi Adria! Thank you for sharing your feedback with us! We're glad to hear that the sign-up process with Endurance met your expectations and that you've been pleased with our services and support so far. It's encouraging that your Ford dealership supports your decision to utilize our coverage. We hope that as you begin to utilize your coverage, your satisfaction continues to grow. Please feel free to reach out if any questions or needs arise in the future.
- The Endurance Team
Reviewed Jan. 22, 2025
Everything was fine. The sign‑up went smoothly. The representative was very nice and explained everything, including the options and what was available to me. They were very professional. I made a couple of calls before deciding, and based on how the representative handled things, I chose to go with Endurance.
Hi Dianne! Thank you for choosing Endurance as your vehicle protection provider! We're excited to hear that our team delivered exceptional service during your signup process. Ensuring our representatives provide clear and helpful information is a top priority, so it's great to know your experience was both smooth and positively influenced your decision. We look forward to continuing to serve you with the best coverage and support. If you ever have any questions or need further assistance, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Jan. 22, 2025
I was searching for insurance online, and Endurance Warranty was one of the ones that came up. I decided to go with them based on the offer that they provided. Signing up was great. They talked to me and explained everything well enough and clearly enough so I understood everything. I was looking for partial coverage, and I was able to get that. So far, they are a good company and affordable.
Hi Michael! Thank you for sharing your positive experience with Endurance! We're happy to hear that our representative could assist effectively in helping you find the perfect partial coverage and that the process felt straightforward for you. It's great to know you're finding the service affordable and satisfactory. If you have any questions in the future or require assistance, please feel free to reach out to us. We're here for you.
- The Endurance Team
Reviewed Jan. 22, 2025
The thing that really caught my eye about Endurance Warranty was the fact that it's transferable. My granddaughters are going to need a car at some point. I thought I would keep my wife's car, give it to them, and transfer the insurance to them.
The representative who signed me up was thorough and professional. He explained to me what I needed to know and conducted himself well. He said that the program activates in a month and after 1,000 miles.
I delivered parts for a Ford dealership in my retirement, and I saw what the parts cost, which is why getting extended coverage is important to me. In the past, you didn't have to buy an extended warranty because you could save up enough money to take care of the little things that happen and get rid of the car when it's no longer viable. Now, a car could be very viable, and the cost of the repair is exorbitant. I would recommend Endurance, knowing the cost of everything now.
Hi Raymond! We appreciate your kind words and 5-star review! We're thrilled to hear that our transferability options align with your future plans for your vehicle. It's great that you had a detailed and professional sign-up experience, and having the insight from your background in parts delivery adds great trust in the coverage decisions. Please don't hesitate to reach out if you have any further questions or if there's anything more we can do for you. We're always here to help!
- The Endurance Team
Reviewed Jan. 22, 2025
I have had Endurance on my 2016 Grand Caravan for 4 yeras now and plan on renewing when the time comes. They work with my mechanic and makes service a simple deductible I pay to my mechanic no problems. I just purchased a 2023 RAM ProMaster and purchased the warranty over the phone on my way to buy the vehicle, I wasn't driving. Do yourself a favor, check out Endurance, you'll be happy you did.
Hi John! Thank you for sharing your fantastic experience with Endurance. We're thrilled to hear you've had such a positive journey with your coverage for both your Grand Caravan and your new RAM ProMaster. It's great to know that working with your mechanic and handling services have been smooth. Your recommendation means a lot to us. We'll be here whenever you need us, ensuring peace of mind for all of your vehicle needs.
- The Endurance Team
Reviewed Jan. 22, 2025
I’m 84 years old and my truck was getting old but had no warranty. I’ll recommend Endurance Auto Warranty cause they’re a very good company. They’re polite and helpful. They set me up and I ain’t had no problems.
Hi Douglas! Thank you so much for sharing your positive experience with Endurance! We are thrilled to hear that the sign-up process was smooth and that our representatives could assist you in such a helpful manner. We take pride in providing excellent service and we're pleased that our coverage offers you peace of mind.
It's always heartening when our satisfied customers are proactive in recommending us to friends and family. If you ever need further assistance or have questions, please feel free to reach out. Once again, welcome to the Endurance family—your satisfaction is our priority!
- The Endurance Team
Reviewed Jan. 22, 2025
Check out Endurance and see how they compare to others. The warranty on my car was expiring later this month so I decided to give Endurance a call. Everything went fine and their specialist knew what he was talking about. I was told everything that I needed to know. They also had a tire program wherein for the 48 months, I won’t have to pay the first 30 months. But then when I went to my dealership and checked that out after I had signed up with Endurance, I was able to get the same coverage for about $1,500 less. So, that’s why I called Endurance within the 30 days and canceled whatever I had booked up.
Hi Virginia! Thank you for sharing your experience with Endurance. We're glad to hear that our protection specialist was able to provide you with clear and knowledgeable information. We're sorry to hear that you found a more cost-effective option elsewhere, but we completely understand the importance of securing the best coverage for your needs at the right price. We appreciate your openness in suggesting us to your friends and family for consideration. Should you have any further questions or require assistance in the future, we're here to help.
- The Endurance Team
Reviewed Jan. 22, 2025
We had so many miles on our truck that we didn’t want to trade in just yet. We saw Endurance’s rating, so we signed up with them. Everything went very smoothly with the sign-up, and we were pretty satisfied. From our experience so far, we would recommend them.
Hi Catherine! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that the sign-up process was smooth and that you're satisfied with the overall service, including our customer service, product coverage, and sales. While you haven't needed to make a claim yet, rest assured we are committed to providing excellent support whenever it's needed. Your recommendation means a lot to us. If you ever have questions or require assistance, we're here to help.
- The Endurance Team
Reviewed Jan. 22, 2025
I brought my car to the shop to try to get it serviced and I went through so much. Endurance wanted me to have copies showing I had my car serviced from '23 to '24. They were not sure if my engine was gone and they said the only way they would know is to tear it down. So, right now, I'm home with a car that doesn’t run. I have the Gold coverage, and I really didn't know anything about it. I read it, but I didn't understand some of it because you don't know if a transmission is gone, and you don't know which is part of the transmission or part of the engine, unless you're a mechanic.
Hi Faith! Thank you for sharing your experience with us. We recognize the challenges you've faced with the documentation and communication regarding your vehicle servicing. It's disheartening to hear that the clarity regarding your "gold coverage" wasn’t adequate, and that this has led to unsatisfactory experiences. We truly value the feedback from our customers and are committed to addressing these concerns thoroughly.
To ensure we can rectify your specific situation and provide better assistance, we encourage you to reach out to our team directly via feedback@endurancedirect.com so that we can hope to restore your confidence in our services.
We appreciate your feedback—many thanks for allowing us the opportunity to learn and improve.
Best regards,The Endurance Team
Reviewed Jan. 22, 2025
I couldn't afford to buy a new vehicle, so I decided to get a warranty with Endurance. They sent me an email and I called back. The signup process with was all good.
Hi James! Thank you so much for taking the time to share your positive experience with Endurance. We're glad to hear that our email outreach and the smooth sign-up process met your expectations. Your satisfaction is our top priority, and it’s great to know you would recommend us to others. If you ever have any questions or need assistance, please don't hesitate to reach out. We’re here for you!
- The Endurance Team


