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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,880,395 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 34 Reviews 6235 - 6435
    Verified purchase
    Coverage

    Reviewed March 17, 2024

    My biggest concern was how long would it be before the Endurance warranty actually kicks in. They said, "Well, you have to have it for 30 days, and then you have to have 1,000 miles." So, it's after 30 days and 1,000 miles.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ron. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRatesValue

    Reviewed March 17, 2024

    I called Endurance and gave them the VIN number, year of my car, and the mileage. They suggested a package, told me what was included with it, the price and the terms. Then, I paid and signed up. They told me the warranty went into effect that day and there was a grace period of 30 days or 1,000 miles. They also told me it was a three-year thing and they discussed the roadside assistance and rentals if need be. Endurance is worth the money and the protection gives you peace of mind.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Chante, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    CoverageCoverage - Components

    Reviewed March 17, 2024

    I went looking for somebody for an extended warranty on my truck and ConsumerAffairs hooked me up with Endurance Auto Warranty. Signing up was fine. It covers everything. The only thing it doesn't cover is normal wear and tear.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingTimeliness

    Reviewed March 17, 2024

    I just put in the year, the make and model, and signed Endurance Auto Warranty's paper. They asked on the questionnaire for the quote. And they gave me a recommendation of what they cover that would be for that year, make and model. It was simple. Also, Endurance's rep was great. I got whatever I was covered. They emailed it back to me and I was able to look that I was covered. The next day, they emailed it to me and said that I was covered. Once my payment went through, I was covered. I still have to do the waiting period. But the policy works good for me for now. It's the gold that they have. It covers all the major ones, like the engine and transmission.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jesus. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedMaintenanceBillingHonesty & Transparency

    Reviewed March 17, 2024

    Three days ago, my air conditioner went out, and the people that’s fixing the air conditioner for me sent Endurance Auto Warranty a request to get paid, but Endurance wouldn't cover it. I don't wanna pay $150 a month for something that wouldn't cover me. I've already got screwed by the insurance. They said I didn't have it long enough. I just got it. They told me that I'd be covered as soon as I made the first payment, but that was a lie. I'd tell everybody that wanted to get Endurance not to do it because warranties are just some sucker way of taking your money because nobody wants to cover the warranty. Had we known that the air conditioner was broken and we had to wait a certain amount of time, we would have waited, took policy and got the car fixed. We didn't know it was broken. We're 65 years old. We wouldn’t know that thing.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi John, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    Thank you,

    The Endurance Team

    Verified purchase
    Staff

    Reviewed March 17, 2024

    I’d recommend Endurance Auto Warranty to anybody. The rep during sign up was nice and knowledgeable. I asked a couple of questions about the vehicles, and he was Johnny-on-the-spot with the answers.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Garry. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Profile pic of the author.
    CoverageTechSales & MarketingBilling

    Reviewed March 17, 2024

    It's been a while back. Had an upper oil pan gasket leaking. Went to ford dealership, located problem and contacted Endurance on my behalf. No hesitation, gave ok and all billing info. Truck all repaired and Endurance covered every cent. I purchased extended coverage for my daughter who lives out of state. Hands down you Endurance stands behind everything they say and advertise. Thank you Endurance. Job well done.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Brad. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    Price

    Reviewed March 17, 2024

    Everything's been fine with my experience with Endurance, so far. The plan options and cost were great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Les. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    CoverageRefunds & PayoutsMaintenanceStaff

    Reviewed March 17, 2024

    The Endurance rep I worked with was very pleasant, knowledgeable, patient and answered all my questions, which is unusual in this day and age. So I was very happy with that. I'm paying 230 a month. But it covers quite a bit of things and they reimburse you for some maintenance items. It would be nice if it were a little less because I don't use it much. But it's nice to have in your back pocket.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Louise. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed March 17, 2024

    The Endurance rep was good. He answered my questions. He didn't pressure me. He just told me what the warranty consisted of. I wanted full coverage, and I ended up going with a four-year. My car was a 2014. Normally, they don't do anything that old, but I had 85,000 and some odd miles on it. So, they did a waiver. Signing up was very easy in every way. I followed the rep's directions, and they recorded it. They made sure that I knew what I was doing.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Richard. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 17, 2024

    The rep and I did a nice transaction. He informed me about what he was offering and wasn't pushy. I also had Endurance previously and it impressed me when I did a claim for a turbo problem.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Velvet. We appreciate the rating and are glad we could provide you with a positive experience!

    - The Endurance Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 17, 2024

    I had a good experience signing up with Endurance. It was quick and easy. The rep was very polite and very good at what he did. I have the premium package, which is the best package that they have and I've not had any issues so we haven't had to use it. But car repairs are very expensive. If you put the cost of the Endurance package against what it would cost just to have your vehicle repaired one time, then you would see the benefits of getting that. Everybody's needs are different but people should give Endurance a call and give them a chance. You never know what might happen down the road.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Carol. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed March 17, 2024

    When I sent in my query to Endurance, a gentleman responded and I felt comfortable listening to some of the stuff he was explaining to me. I had been doing my own research. So some of the stuff he was talking about was valid. It was truthful. So, I liked what he was saying. I signed up for a package that's for 36 months, and it's $100 deductible.

    Originally, I just wanted to make a blanket payment and call it quits. I was looking for 24 months. But in talking and him sharing information, some of the stuff that he was saying about this current package I ended up getting was better than what I was expecting to be able to get. Also in talking with him, realized that if I did the month by month, I was actually only paying for 30 months rather than 36 months. He said I had a 30-day waiting period and also told me about Endurance Elite for an additional $29. It seemed like a good deal for $29, so I got that too. He was excellent. He was straightforward and I appreciated that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience with our team at Enduranc, Carolyn. We're delighted to hear that he provided you with excellent service. Should you ever need further assistance, please don't hesitate to reach out to us. We're here to help every step of the way.

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaff

    Reviewed March 17, 2024

    The rep talked to me about full coverage on my car, which is 15 years old and has roughly 90,000 miles on it. I've never had a moment's problem with it and I did all the maintenance on it as it came around but it occurred to me that sooner or later, I’m gonna have a problem. I don't go to the dealership because they're very expensive but they said I had certain problems. I went to a local company for oil change and 27-point inspection and it was verbatim what the insurance guy said. I put 15,000 miles on it and I should have had a breakdown by now so it was time to get an extended warranty.

    I’m nearly 80 years old and I won't be driving much longer so if it lasts another two years, that's all I can expect. Cars are getting expensive these days, even used cars. So, I'll stick with a car that I know like the back of my hand and with an extended warranty. Endurance is ranked higher in the top 10 than the three companies on TV and I took into account too that they're on TV, trying to advertise to customers. My son does research for a living and he also said I made a good choice.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, William. We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingMaintenanceStaffHonesty & Transparency

    Reviewed March 17, 2024

    When I talked to the rep, she made the sign up process easy. She told me everything and how I would be protected. She also told me how I wouldn't be protected. She sounded very honest. There was no hidden anything and she gave me a great discount. She told me that if I have any questions, I can always call as long as I have the warranty. My policy covers everything but maintenance. You can pretty much take the car anywhere to a certified mechanic. I'm very satisfied with the experience.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donna. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & Payouts

    Reviewed March 17, 2024

    The lady that I talked to was real good. But the cost is higher than I thought it would be and I'm still debating that right now. Something has to tear up pretty good to cover. If you don't do the normal stuff and something tears up, Endurance will not pay for it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Henry. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed March 17, 2024

    Everything was great with Endurance. Their rep was very courteous and he took his time in explaining the options to me. He did a good job. But I wish the price could have been a little cheaper because with CarShield, I was only paying $89 a month, but with Endurance, I'm paying $133 a month.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello Melvin, Thank you for taking the time to leave a review. Your feedback is greatly appreciated and invaluable for us in enhancing our services for all our customers.

    Warm regards,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed March 17, 2024

    I reached out to Endurance and the gentleman that answered the phone was very helpful. He answered all of my questions and I signed up. I got my 2019 Chevy Trax covered. I haven't read my coverage completely, but it sounded like everything was covered. Then, I got to the fine print in the contract and it sounds like a lot of stuff might not be covered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Veronica. Your feedback is highly appreciated. Thank you so much for the review!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed March 16, 2024

    I bought Endurance coverage for my Mercedes and it includes electrical, anything with the transmission, or anything that's not a consumable like tires and brakes. Their reps were fine during sign-up.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Ken, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed March 16, 2024

    Setting up everything was quick and easy. They answered all of my questions. I was looking for a partial coverage. But the coverage that I got seems to be better than what I was looking for.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Sean, we so appreciate your review and look forward to providing you with excellent service!

    - The Endurance Team

    Verified purchase
    StaffRates

    Reviewed March 16, 2024

    The rep took the time to explain everything and he seemed to be interested in what my needs were.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, Tim. We will share this with our customer experience team to let them know to keep up the good work!

    - The Endurance Team

    Verified purchase

    Reviewed March 16, 2024

    My experience with Endurance was good. I had no problem getting signed up. The sign-up process was very good and it took about 30 minutes.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sandra. We are thrilled to learn that you had a positive sign-up experience with us!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed March 16, 2024

    The gentleman from Endurance was really nice. He did everything he could do for me and different things. He called me back a couple times, making sure everything was all right, and I told him, so far, I haven't had to use the insurance, but I'm satisfied. I got full coverage for my car and I would tell my friends that they need to go check out Endurance. They're really good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Michael, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us to your friends. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 16, 2024

    Endurance was the top of the list. I called and talked to the rep about it and he said, "It shouldn't be a problem taking care of this, that." The power steering pump wasn't covered, but that's an easy fix. It's just buying a $35 one and putting it back on there. I'm just worried about leaking seals in the engine. It's stuff that I'm thinking about down the road as opposed to what will happen tomorrow. I talked to the rep for 45 minutes talking about the parts that are covered and aren't.

    The cost is a bit higher than I would like to pay, but since Endurance covers everything in the engine, the door handle locks, tailgate lock, all these things, I was like, "Well, okay." Not the power steering pump but the water pump, the radiator, the engine, all the stuff down the chain is covered. I would rather spend a bit of money and invest in something like that than have to worry about spending $700 on a vehicle that I don't have to spend.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, Brian! We’re so grateful you took the time to share your feedback. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceValue

    Reviewed March 16, 2024

    My car and I have a good love affair. She's been very dependable since I got it. My warranty came up from the factory and I needed to get some protection to cover it because I plan on having it for another five years. The warranty with Endurance was good value for the money and it was about $4,000 cheaper than the other ones you see on TV. The salesman didn't answer the questions towards the end when I asked what the amount was but he wasn’t pushy and his script was written nicely. He asked me some questions and I gave him the answers, and he told me I qualified for special programming that they were offering to new customers, which I found intriguing. Overall, it was a good experience.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience with our team at Endurance. We're delighted to hear that they provided you with excellent service. Should you need assistance, please don't hesitate to reach out to us. We're here to help every step of the way.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed March 16, 2024

    We have two vehicles and the rep from Endurance went over every detail for both of them. He was wonderful. People should do it. We have covered everything on the vehicles.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ann. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffBillingRental Car

    Reviewed March 16, 2024

    I had contacted Giles, made sure they took Endurance, did a bunch of walking on my own because I knew the industry. And I found out on my own that Endurance did not have a middleman. When the car goes in the shop, Giles calls Endurance, and Endurance pays them with a credit card over the phone. And my car is taken care of. There are no checks in the mail.

    I wish somebody would recognize Connor. He was a sweetheart and was very direct with me. He found it not strange I knew what to ask. I'm a woman, and I know what to ask. It was the way he approached. He was my deciding factor because not once did he tell me anything the other ones would tell me. I had to take it that day. I have his direct phone number. If I needed him, I would pick up the phone and call him. He sounds like a nice man. And his intention is to help me and to give me the information. He didn't pressure me. I told him before I started my quote that I would get a quote and I had to talk to my husband because I do nothing without him. I told him I’d call him tomorrow. He said, “Okay.” My husband got online with Endurance that night to look at there. I had all the notes. Exactly what Connor told me was on the program. And he gave me the highest program.

    I even called. He wasn't in the office. He texted me, “I'm not quite at my office yet. Give me a few.” I said, “Okay. I'll call you.” And he said, “For sure.” And that was it. I did and I took it. Connor did it word for word. He explained everything I had to ask. I asked about the 30-day waiting period because I already knew. He took my payment. I'm getting ready to make my first payment on the 15th. I made my 30 days on the 9th. I am on automatic withdrawal. He wanted to do it that day. I told him I live on a budget. He let me pick my day it was due. The car is a 2016 with only 25,000 miles on it. So, now, I have a rental car. If anything happens, my little car is covered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience with Connor and our team at Endurance. We're delighted to hear that he provided you with excellent service. Should you ever need further assistance, please don't hesitate to reach out to us. We're here to help every step of the way.

    - The Endurance Team

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffTimeliness

    Reviewed March 16, 2024

    They were very kind and helpful. They worked me through the process and explained everything very thorough in detail. I was on call with the rep for an hour and a half just asking him questions and he answered every single one of them with no issue. But I have recently canceled it because I ended up buying a new car. When I canceled, it took 10 minutes and then I got my money back the next day.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Jacob, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    PriceStaffRental Car

    Reviewed March 16, 2024

    The Endurance rep I worked with was awesome. He explained to me everything. He told me that I could take the car to wherever I needed to take it to and that my deductible will be $100. If they have to keep it for a day or more, I can get a rental car. If I get in an accident and the car is totaled out, they will give a thousand dollars towards another car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Danita. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 14, 2024

    Getting everything set up went great. The rep worked with the numbers to see if I can afford it. I'd tell others to go ahead and get it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rayford. Thank you for recommending us! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 14, 2024

    Signing up with Endurance was very easy. The guy was great. He talked us through it and he gave us all the information. He was excellent and patient. He took his time and made sure we understood what we were getting.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Pat & Charles. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceOnline & AppRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed March 14, 2024

    I called Endurance and told them what I needed and they were able to give me a price. My daughter's first time driving, so I needed a plan because the car is paid off. If any major thing pops up, like her sunroof will stop working, or her windows will stop working, I want to make sure she's covered. They have a $100 deductible and that's good. The rep I worked with was good. She was educated and she made it easy. I was able to get the app and information on payment. She also said it was 30 days before I could use it, which is the quickest than any other. She said that we will pay the premium for at least three years, and two years will be paid up. After that, we can renew if needed.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Joanne.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    PriceStaff

    Reviewed March 14, 2024

    The Endurance is a good program for me. However, they said I would get a package. I haven't gotten the package from Endurance yet. I haven't used it yet. But I talked to a couple of people already that had engine problems and it was like $10,000. I said, “You go to Endurance, you just drop it off. They'll take care of it. It’ll cost you a little bit each month, but it's better than trying to get $10,000 on your own. "

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Glen. Thanks for taking the time to share your positive experience with our team. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed March 14, 2024

    Signing up with Endurance was easy enough. They had a $300 offer off your policy when you first sign up. The price is a little out of my range, but I needed it, so it's okay.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Judy, we so appreciate your review and look forward to providing you with excellent service!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 14, 2024

    The signup process was easy and the rep from Endurance answered most of the questions I had. He was easy to talk to and I could understand him.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Charles. We are delighted that you had a great sign-up experience with us. Thank you for taking the time to leave us a rating!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingOnline & AppEase of Use

    Reviewed March 14, 2024

    Endurance seems to cover a lot and their plans are a little bit more flexible with what you can get and choose from. I called there a few times to try and figure out my plan and change some details on my plan and they have good customer service. Also, their website is super easy to navigate and everything's laid out pretty clearly. I felt like I knew what I was getting with Endurance versus some of the other companies. I signed up with them and I did it all on my phone. I was able to find and sign into the app really easily, too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed March 14, 2024

    The rep I worked with during signup knew exactly what they were doing and explained everything thoroughly. Everything went smooth. I got the best package there was and it covers everything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Brandon. We're so happy to hear that you love your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaff

    Reviewed March 14, 2024

    The rep explained what was covered based off the months and the mileage. There are different levels and he mentioned about being in an elite program and having different benefits. But the more I talked to them, I called and spoke to a different person and would get different information that wasn't originally told to me the first time. It made me question if the elite program was even something I should have purchased.

    My sister had just purchased another program and the benefits with Endurance are a lot better than what I've had and heard from other companies. If you lose your key, they'll replace it. While your car is being repaired, they will give you a rental. The company I had didn't give me rentals. Depending on the cost, you may have to pay out of pocket first then be reimbursed. If you're out of town and your car breaks down, they'll pay for a hotel. The company I had didn't have that.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Sekethia. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Customer ServiceStaffBilling

    Reviewed March 13, 2024

    Rodney, in customer service was very kind, and did not rush me off the phone, when I questioned about my billing status. Rodney was professional and courteous and pulled up my file and clearly explained why my payments was not reflecting on my financial statements.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Catrina! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Billing

    Reviewed March 13, 2024

    These people are liars. They collect money from you but then only want to pay half of what they say. Leaving you with the bill to pay. Stay away from these folks. They do not tell you the truth. Stay away

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    Endurance Warranty
    Response from Endurance Warranty

    Matthew, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Staff

    Reviewed March 11, 2024

    I had questions about my car warranty and Rodney was very helpful, polite, informative, and professional. Rodney's 5 star service made the process of reviewing the details of my warranty very pleasant and ease.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tikela. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Customer ServiceCoverageTechMaintenanceStaffCoverage - Components

    Reviewed March 9, 2024

    I purchased an extended warranty after 150k miles. I purchased it to cover major problems with the car drive train and electrical system. I took exceptional care of the car and had it serviced at the dealership where I purchased it. They serviced the transmission at 30k miles and then never suggested further service. The owner's manual does not list the transmission as needing regular service. After 100k miles, when I brought it up, the dealer said there are no serviceable parts, and you just replace the transmission when it fails. I was not convinced, but the owner's manual did not have the transmission on the list on page 354.

    At 325k, the transmission began to shudder a little when downshifting on a hill or incline. I took it to a transmission specialist. They called Endurance. Endurance did not contact an adjustor for a week. It took another 4 days for the adjustor to see the car. The adjustor declined a new transmission because it was not serviced properly. It was considered a severe use experience and the transmission needed to be serviced every 50,000 miles; changing the filter and flushing the fluid. Something Cadillac said would ruin the transmission. Adjustors look for anything they can find to NOT cover the claim for the company.

    I had a three-ring notebook with every service record as required by the owner's manual. Nothing lasts forever, imagine a transmission that was flawless for 325k miles. I protested to the company, and they said that drive train claims receive more serious investigations. Endurance has no problem covering small items, like my radiator, but will never cover a major failure to the drive train. Do your homework, follow the service manual in detail, and they will still find a way to deny the claim.

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    Endurance Warranty
    Response from Endurance Warranty

    JP, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePriceStaffRatesRental Car

    Reviewed March 8, 2024

    As an add-on company, Endurance Auto Warranty is great. The monthly amount and the benefits were great. It's just it wasn't what I needed. Every question that I had was confirmed. The rep answered them. He was very professional, and his knowledge was great. But I got confused because I thought Endurance was a regular insurance company. I didn't know they were an add-on insurance company. But they told me the benefits that I would get, so that was what made it more appealing. We get the rental car, which was the big one. Also, the price, road side assistance, and oil change. They made it more appealing to the policy.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Keysha. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Customer ServiceStaff

    Reviewed March 8, 2024

    I had to call Endurance to get some information, luckily I got Rodney on the phone. Rodney is an asset to Endurance and customer service Representatives should follow his lead. He was professional, kind, straight to the point and got me on my way. Not only do I thank him for his professionalism but also for treating me like we were best friends. I can hang with you Rodney, you're cool. Endurance you better keep this guy.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joseph. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about your new coverage plan, please don't hesitate to contact us.

    - The Endurance Team

    Customer ServiceStaff

    Reviewed March 8, 2024

    The CSR I just spoke to was absolutely fabulous! Smart, knows her job, patient. What a wonderful difference being treated like eye matter as a customer. She was absolutely wonderful. Is great customer service.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Debbie. We’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us.

    - The Endurance Team

    StaffHonesty & Transparency

    Reviewed March 8, 2024

    Very helpful and polite. Seems to be a great place. I haven't had to use my warranty yet but it's great to know you have it. They seem to be honest and they explained everything to me and they got me the best deal.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jason. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 7, 2024

    I tried Endurance, and it's a four years pay for over the 30-month period. The sign-up was very easy. It didn't take all that much to set it up. The rep explained the first 30 days it takes to really go into effect. He emailed all the stuff I needed.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gerard. We are thrilled to learn that you had a positive sign-up experience with us!

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed March 7, 2024

    I got a 2012 Nissan Altima covered by Endurance. I've been paying them. This is my second month. They told me that I have to put 1,000 miles on my car before I can start using their services.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, James. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed March 7, 2024

    I was gonna renew with my dealership, but they wanted too much money. I signed up with Endurance and the process was good. The rep was very helpful as well. I've called other people too, and the only thing I don't like about Endurance is I have to wait 90 days or 1,000 miles before my coverage becomes active. It won't kick in till April, and that's a long time.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Floyd. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed March 7, 2024

    The rep explained everything and was very in-depth of what the warranty covered. I have roadside assistance if my car breaks down on the side of the road. I've had Endurance four months, and I got it just to be safe for the next few years. However, I learned quickly that when I'm in dire need, they won't work with me. My car had to go into the shop and they would not work with me. They said sorry about my luck but that I was not out of my probation period, which is 30 days and 1,000 miles. I was over my 30 days a couple of weeks, but missed my miles by 10.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your feedback, Tammy. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenance

    Reviewed March 7, 2024

    When I called Endurance, I asked them if the coverage included computer stuff like electric windows, wipers, and they said everything was covered. I also asked about the radiator and they said it was not covered. They said what's covered is the drivetrain. When the radio stopped working, I called them if I could take it to the dealer, because my regular mechanic that worked on the car said that it had to be done by a computer from the dealer, but Endurance said that that wasn't covered. I got a feeling that's going to be expensive because it ties in with a lot of other stuff besides just the radio. It's not a separate computer. When I signed up with Endurance, they said it would be 139 a month, so I paid from January to February. It's not due yet in March but I don't know if I want to continue it or not.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Richard. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageSales Tactics

    Reviewed March 7, 2024

    Endurance stood out above the pack. The guy I talked to was very personable. I felt I made a new friend. He was trustworthy and reliable. There was nothing high pressure. He went over the coverage and did a good job.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Joe. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageRental Car

    Reviewed March 7, 2024

    When I placed a phone call, somebody at Endurance answered right away and took my information. It was very easy to sign up. The policy covers all repairs and wrecker. It covers a rental car as well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jane. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 7, 2024

    When I renewed with Endurance, the reps explained everything. I recommended it once to somebody who was looking for a warranty.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Eric. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed March 7, 2024

    The rep got the price down to a good one for me. She was excellent. Endurance is a lot cheaper than the one I had.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Josephine. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2024

    The letter from Endurance Auto Warranty guys was professional. And it had a friendly enough tone where I sat and called right then. The guy that helped me was also not just great, but he, without my asking, volunteered phone numbers to call if there was a problem. It was forthcoming.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star rating, Mary!

    - The Endurance Team

    Verified purchase
    CoverageTech

    Reviewed March 6, 2024

    There was a shop that put the wrong mileage on file. It was 130,844 and the shop put in 13,844. So I had to jump through a bunch of hoops. Luckily, at the end, I was able to prove what the mileage was and Endurance is moving forward with the claim. They did an inspection yesterday and I haven't heard much about it yet.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. Thank you so much for taking the time to leave us a rating - it's much appreciated! For updates on your claim, please visit the Endurance mobile app or give us a call!

    - The Endurance Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 6, 2024

    The customer service was fine. Signing up with them was a quick process.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great sign-up experience, Patricia!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed March 6, 2024

    The first guy that I talked to was pretty helpful. But the second guy broke everything down to me much better, where I had a better understanding. But both of them were perfect.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Jason. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase

    Reviewed March 6, 2024

    It was easy to sign up with Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Jimmy, we're happy to see that you had a 5-star sign-up experience! We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingOnline & AppStaffEase of UseRental Car

    Reviewed March 6, 2024

    Endurance seemed to be the best one out there. Signing up was easy. The sales rep was great. He was knowledgeable. I hit him up some hard questions and he came up and he answered them all. I didn't feel like he was wishy washy or trying to paint a rosy picture. He was down-to-earth. I got my 2016 Chevy Colorado covered. It carries all the electronics on it, all the mechanical transmission and everything except the basic services. Towing is provided in there as well. Rental cars are also in there. I'm happy with it. I got the app on my phone. I like it. It is simple to use. I started reading everything diligently and I'm well versed in what the policy covers and what it doesn't cover.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Raymond. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Contract & TermsCoveragePunctuality & SpeedStaff

    Reviewed March 6, 2024

    I had a little issue with my car, but Endurance didn't cover the claim. They said I didn't reach the agreement on the waiting period. They said I passed 30 days, but I didn't put 1,000 miles on my car. I had put 966 miles on my car. So, I was 34 miles away and they didn't help me cover anything. That was the turnoff. I didn’t understand why they didn't help me out with anything. I was about to cancel the service.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Gary, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaffBilling

    Reviewed March 6, 2024

    So far, I've had a fairly decent experience with Endurance. I've had to use them a couple of times and they've come through. Most recently, it was my oxygen sensors on my truck. I took the truck to the dealer and they called Endurance. Endurance gave them the approval and I had my truck back in a couple days. I just renewed the policy and I got coverage for 60,000 more miles on my truck. It's either 48 months or 60,000 and then I get one year free after my total payment's over. Also, it's not that difficult to get in touch with their rep. I had to go through all those automated stuff but it's not that bad. I'd recommend Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Frank! We're so happy to hear that you chose to renew your policy with Endurance! We appreciate you being a customer and are here for you anytime!

    - The Endurance Team

    Verified purchase
    PriceStaff

    Reviewed March 6, 2024

    I had an awesome experience when I signed up with Endurance. They were very nice and knowledgeable. They took me in to check different things on my vehicle and everything went smoothly. It's worth it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Cheryl. We appreciate the rating and are glad we could provide you with a positive sign-up experience!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed March 6, 2024

    Endurance is awesome. The plan options were good, and the customer service was spot-on. They explained everything to me. I forgot most of it, but in general, from our phone interactions, they seem like a very well put together and stand-up company. I don't foresee having any issues with them.

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    Endurance Warranty
    Response from Endurance Warranty

    Joshua, we so appreciate your review and look forward to providing you with excellent service!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed March 6, 2024

    Getting signed up with Endurance was easy and the sales rep was knowledgeable. But when I put a claim in, it didn't work. They said that they didn't cover that particular part.

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    Endurance Warranty
    Response from Endurance Warranty

    Gregory, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageStaffRental Car

    Reviewed March 6, 2024

    I'm getting older and I didn't wanna put in any expense into purchasing a newer vehicle. I signed up for an extended warranty with Endurance and didn't have any issues at all. The rep explained to me what the coverage was and what I would need to do to utilize it. I have roadside assistance, and car rental if I needed it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Roy. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about your new coverage plan, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    StaffRates

    Reviewed March 6, 2024

    The woman that I spoke to was extremely helpful, knowledgeable, answered all my questions, and set it all up for me. She made it a very easy experience. I was impressed by Endurance's history and the information. I went online first and they were rated highly. I'm hoping that everything goes as well as I think it will.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Susan. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about your new coverage plan, please don't hesitate to contact us.

    - The Endurance Team

    Customer ServiceContract & TermsCoverageTechSales & MarketingPriceMaintenance

    Reviewed March 4, 2024

    We purchased a 50,000 mile power train warranty for a used 2017 Chevy Silverado, which costs us $2,449. Shortly after purchasing the transmission went out as well as the oil pump. We started a claim with Endurance and they towed it to the repair shop that we requested. After two weeks of our truck being in the shop we were informed that our claim was being denied because it was not a "catastrophic failure". It was a failure that happened over time. They called it a "preexisting condition". We purchased a USED truck. That was the whole reason for purchasing the warranty. Everything would be a preexisting condition. Do not give this company your hard earned money. It's such a scam.

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    Endurance Warranty
    Response from Endurance Warranty

    Lisa, thank you for your feedback. We strive to make every customer experience positive, and we’re sorry we have not met your expectations.

    We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.

    Thank you,

    The Endurance Team

    Customer ServiceClaims HandlingCoveragePunctuality & SpeedBilling

    Reviewed March 3, 2024

    I bought the extended warranty. 3 months later needed to turn in a claim. Said it wasn't covered. I explained that I wanted the best coverage from the start and I wanted to upgrade. Went to turn in a different claim denied again. Always finding a loophole not to pay. But will gladly take your payments. Rude customer service and a company that will back up what they claim.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Merri, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsStaff

    Reviewed March 2, 2024

    I needed insurance right away and the Endurance rep said the coverage was in effect right away. I'm in my second month of paying for it and everything was running smooth except when I needed help. On Saturday, I was driving and my car died on me and I noticed that my clock was off. I panicked because I don't know what was covered and I had no ID to check anything in with. The rep said I'd be getting my ID card and contract on the computer but I haven't received it yet. I called in on Sunday and and it was a hassle for me to get in touch with anybody. I had seven members and they all said, "You reach this phone. We're not open. Call us back on a regular day." I just called my previous insurance and I'm gonna cancel Endurance. I can't handle the pressure. Twice today, I even called to find out what the emergency roadside covered and they hung up on me twice or got disconnected.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Stephanie. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right.

    Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch.

    Thank you,

    The Endurance Team

    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceHonesty & TransparencyRental Car

    Reviewed March 1, 2024

    I have this warranty for my car and have tried to contact them about my transmission in a vehicle I just purchased 7 months ago and the customer is horrible. My vehicle has been in the shop for over a week and I’m a single father with no vehicle. I have contacted them over and over and all I have gotten from them is lies. I spoke with numerous people and over three supervisors and they have made promises after promises that was not kept. Why are we paying for this service if we’re not getting the service. I do not recommend this company to anyone. This has been completely horrible and they will not get me a rental car. I have to pay for it and they will only cover 250 of it so I’m still out of a lot of money when all they have to do is call and give a approval to fix my vehicle!!! Please do not waste your time or money on this company.

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    Endurance Warranty
    Response from Endurance Warranty

    Brandon, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

    Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Profile pic of the author.
    Refunds & Payouts

    Reviewed March 1, 2024

    Do not waster your time or money with Endurance. I signed up for their premier plan then find out they actually signed me up for a lesser plan and when I tried to upgrade to what I originally purchased, I was told I had to pay more. I tried to cancel and it has taken them 4 months to process my refund. Horrible company. I’m surprised anyone has had a positive experience with them…

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Shawna. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right.

    Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch.

    Thank you,

    The Endurance Team

    Coverage

    Reviewed March 1, 2024

    I have submitted 3 different claims and all have been denied for totally different reasons. These included worn out motor mounts, needing replacement struts in truck, and under body damage caused by a tractor trailer that blew a tire in front of me! A policy that refuses to pay off is useless.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Larry, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    TechRefunds & PayoutsMaintenance

    Reviewed March 1, 2024

    I was looking for a warranty for my mother's car, because she just went through getting ripped off at a dealership. Her car was paid for and not under any warranty. I found Endurance and the signup process was good because the person that I dealt with offered what they had and explained it. He went over and beyond and offered a little more. I ended up doing my mother's car and my vehicle as well. I would have never done it if it hadn't been for the person convincing me, because I already had an extended warranty. It was through my dealership, so I was comfortable with that. Overall, Endurance was great. The warranty that I already had did not come with a maintenance plan. Endurance gave me a maintenance plan for the same amount of money I was already paying.

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    Endurance Warranty
    Response from Endurance Warranty

    Cynthia, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Profile pic of the author.
    CoveragePriceRefunds & PayoutsRates

    Reviewed March 1, 2024

    After checking other companies Endurance had the best price and best warranty options. I tried another company when I bought it with only 80,000 miles. Turbo went. That company didn't pay. I Paid out of pocket back in 2021 to Audi. Dropped the other company. No problems Since but decided to go with Endurance as they had much better price and more coverage just in case of any future problems. Better safe than sorry.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Richard.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & Marketing

    Reviewed Feb. 29, 2024

    When I talked to a guy at Endurance the first time, he wasn't welcoming or inviting at all. He was more just straight business. That turned me off right off the bat. With the other insurance company, the girl was trying to sell me about their policy. I called Endurance back and the second guy did a great job. One of the things I liked that he did was he wasn't one of those people where he put down his competition. He just told me what they had and explained everything. He also told me about I could get a warranty with my home.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Brady. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Feb. 29, 2024

    Endurance is a good place. They are more reasonable than other places I called. They had good customer service. I got roadside assistance, rental, rotating tire, transmission, motor, and oil change with the policy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Reginald. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Feb. 29, 2024

    Endurance was awesome. The sign up was quick and simple. And they gave me half off. Paying is super easy as I'm on autodraft. Anything that runs the vehicle is covered under the warranty and I would recommend them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Shamika. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffValue

    Reviewed Feb. 29, 2024

    I called in and Monaco, the rep, went through step by step what would and wouldn't be covered. He was professional and knew his stuff inside and out. I got the top-of-the-line package and I have bumper-to-bumper coverage. I saw that gaskets are not covered, but I have roadside assistance. If anything goes wrong, I'm gonna pay the $100 deductible and Endurance is gonna send whoever a check for the balance. They're lined up with the dealers. Otherwise, if I'm going to a private shop, I can just call in and get it approved beforehand. Endurance is as simple as can be, and they give the best bang for the buck.

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    Endurance Warranty
    Response from Endurance Warranty

    Thomas, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    TechStaff

    Reviewed Feb. 29, 2024

    The car dealership where I take my car to get it serviced recommended Endurance for me, and I had a good experience with them. I haven't used the warranty yet, but as far as getting signed up, I love it. The rep was very nice, and the way he explained everything to me stood out to me.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ernestine. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 29, 2024

    The customer service was good, but the reps were a little pushy trying to get me to do something and not giving me time to think about it. However, the only thing I've seen different after I bought the warranty was there are a lot of other ones offering free oil changes through the policy. Other than that, I've not had a chance to use Endurance yet. It might be a different story when I have to use it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joseph. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 28, 2024

    The Endurance Warranty rep was wonderful. She answered all my questions. I got the better package. It's a relief knowing that if something happened, I would be okay. I feel comfortable and almost worry-free. I've already told people and family members about Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Tera, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    PricePunctuality & SpeedBilling

    Reviewed Feb. 28, 2024

    I like the service with Endurance. Everything went well during the purchase. The product was explained to me. Sometimes when you get stuff, and then later on, this or that appears on your bill. I've made my payment to Endurance. Overall, I haven't had any complaints about it. The cost is perfect. It's affordable. The only thing that I do wish that they would include is the oil change in those because that can be costly at times.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Jihan.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase

    Reviewed Feb. 28, 2024

    It was easy to sign up.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for rating us so highly, Terrance!

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Feb. 28, 2024

    Endurance explained everything. I had 172,000 miles on the truck and they said I could get up to 220,000. It's $65 for some charge and then 159 a month for 30 months and that it covered the major stuff. I would feel more comfortable if I had printed information about the policy. But they told me to go online and print it out, and I hadn't had time to do it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Linda. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

    - The Endurance Team

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Feb. 28, 2024

    My experience with Endurance has been good and their cost seems to be reasonable. I had it for three years and I canceled. They're good. I got some money back from them on the canceling, and then I re-signed up again about a month ago.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, John. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 28, 2024

    I called Endurance and the person I talked to set me up with an agent and he took all the information I had on my car, my VIN Number, and how old it was, and the mileage, and set me up. I paid the first month and the activation fee and got started. Signing up with them was great. I would tell others, "If you want a good subsidized insurance for your car, for your electronics and your drive shaft and motor and transmission, go to Endurance."

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Helen. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Feb. 28, 2024

    I called this guy from Endurance, and he was very helpful in setting up my payment plan for the car. He did a great job. He explained everything. The cost was reasonable in terms of the cost of the plan and how long it was gonna be. Endurance has been good so far. I just had an issue with the payment of it. I got a call saying that my payment was past due. It was because my Amex card thought that Walco Funding was some suspicious thing, and then they blocked it. My payment will be a little bit delayed because I'm still waiting for my card to come in the mail.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Melody. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaffRental Car

    Reviewed Feb. 28, 2024

    I've had a very positive experience with Endurance. They seemed to have better coverage for less money. During the signup, they just asked a few questions and it went right on. It was really smooth and not complicated. Their rep was very pleasant and explained everything to me. As far as my extended coverage, if anything goes wrong with the vehicle, it'll be repaired and it'll be covered. If it has to be in the shop, they're supposed to provide a rental vehicle.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Cynthia. Welcome to the Endurance Family!

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechBilling

    Reviewed Feb. 27, 2024

    Endurance Warranty better not get rid of the girl I talked to. I wanted to pay right upfront so I didn't have monthly payments. She got back to me and said everything went through fine. The warranty covers everything the dealer covered, electronics and everything else. I'll find out when I have to use it.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Kenneth. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Feb. 27, 2024

    I found out with Endurance Warranty that they cover comprehensive. So I said, "Okay. Well, I will make the switch." I contacted them. They gave me some good information. The sales guy was a little pushy, which I didn't care for. But as far as it goes with the product itself and what they were said they could offer and what they could do, the price is a bit high, but they cover more so I get it. I ended up calling them back. It was that day and took the offer that was made for the warranty I was looking for. Give them a call and see what you could do.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Tonia. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceStaffBillingRates

    Reviewed Feb. 27, 2024

    During signup, the Endurance rep was very helpful, and what I really appreciated was that he wasn't pushy. He let me decide what I needed. He put out all the options on the table there. He got information on what car I have and what shape it's in. It's been in good shape. It's mechanically sound, but it's got some cosmetic issues that I need to deal with. It's nothing that I'm gonna get the insurance company involved in. The rep explained thoroughly when the coverage would start. I was surprised that it's so wide-ranging. This is excellent insurance. I've recommended it to my friends. I've got a couple of friends, and they've got older cars too, and cars that they have to put a lot of mileage on.

    Endurance is great. I'm very happy. It's very reasonably priced too, which is a good thing because I'm not a young woman and I live on a fixed income. The payments were set up conveniently for me. Their advertisements are very straightforward, and they get the point across, and they do that which is a good thing. They're not annoying, which is nice. As far as the salespeople, the guy I talked with, Sam, was excellent.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gertrude. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Feb. 27, 2024

    I wanted to stop high out-of-pocket repairs. Signing up with Endurance Warranty was easy. I filled out the information that people normally do online and someone called me right back.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sonja. Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Tech

    Reviewed Feb. 27, 2024

    I saw someone at the dealership using Endurance so I went with them and the signing up process was good. I'm a senior citizen and they told me that, by my car being fairly new, I could pretty much get a good deal with them and it was just like a brand-new car warranty.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Theresa. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Feb. 27, 2024

    I called Endurance Warranty to see what an estimate would be, and I never had a chance to think about it. So, it was almost like a signup right away type deal. I didn't like that. But I've been watching some of the programming on it. I needed to get something, so I signed up. They gave me one option. The only thing I went from is a higher mileage option.

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    Endurance Warranty
    Response from Endurance Warranty

    Chris, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

    Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageSales & MarketingRefunds & PayoutsStaff

    Reviewed Feb. 27, 2024

    When I first got the Endurance Warranty advertisement off the television, I wasn't pleased because I didn't use it and they didn't refund my money. But that was my fault because it was 30 days and I would get my money back. But I let it go for four months. I was upset with them. I didn't know that what I needed for my car, because I have an INFINITI, and for what I needed done on my car, Endurance told me I either had to do 30 days or 1,000 miles. That stuck out because of my not being knowledgeable and reading up on things and know how they are. But I'm back with them again, and I'm gonna try them again. If I didn't like them, I would drop them. I'm hoping that what I need on my INFINITI, when I do it, they would cover it.

    The rep was personable and knew about the product. We would want to talk to someone that knows their product. I joined just in case, because just the time people don't have any coverage, they start having problems. It was easy for me. The first young man I spoke to was good. It took close to an hour, but he sold me on it. And with her, it solidified it, saying that, “Yes. We know that this is this or that is that.”

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Hebie. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Feb. 27, 2024

    The customer service during the purchase was very good and compared to other companies, the overall cost and coverage was good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Karen. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceStaffSales Tactics

    Reviewed Feb. 27, 2024

    Endurance has better coverage. Signing-up was really easy. Their rep was very helpful. I asked her a couple of questions and she explained everything really well. Our policy covers our 2011 Ford Ranger's powertrain, engine transmission, four-wheel drive, and all the expensive stuff. I'd recommend Endurance to other people. There wasn't any pushy salespeople.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Daniel. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Feb. 27, 2024

    The signup was easy and it was good and efficient with the rep. He told me about what major services were covered, including the electronics, engine, and transmission parts.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Dave. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Feb. 27, 2024

    The coverage was reasonable, and Endurance Warranty would cover the car for 100,000 miles and I don't put that many miles on it. I was very satisfied with them. It was worth it.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for rating us so highly, Ronald!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Feb. 27, 2024

    Signing up with Endurance Warranty was well done. They were very knowledgeable. Low pressure. I'm an ASE-certified mechanic. I asked questions that were off the wall. But the things that impressed me was he was very low-pressure, he had the answers to my questions, and when he didn't have the answers, he said, "I don't know the answer, but I know where to get it. And if you'll give me a chance to call you back, I will." I got two other vehicles that I wanna get signed up through them. I looked at all the other warranty companies. The other one that I was going to go was CarShield, but they were more expensive and the young lady I spoke with didn't seem to know as much as the young man I spoke with at Endurance. I felt more comfortable with him than I did with her.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Drew. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase

    Reviewed Feb. 27, 2024

    Endurance Warranty told me what the good option was for me. Everything went along smoothly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, William. We are delighted that you had a great experience with us. Thank you for taking the time to leave us a rating!

    - The Endurance Team

    Verified purchase
    MaintenanceStaff

    Reviewed Feb. 27, 2024

    Endurance Warranty is the ideal place. When something breaks down, they could help you out get your car back on the road. The reps answered any questions I had. They were friendly and wanted to get what I had to say. They did a great job.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marilyn. We are delighted that you had a great experience with us. Thank you for taking the time to leave us a rating!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2024

    The rep's attitude and his communication was good. He answered all my questions. Everything was good. I have got three people sign with Endurance already.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Carlita. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed Feb. 27, 2024

    Signing up with Endurance Warranty was easy. There was no middleman. So, there's no extra cash having to go somewhere else making the price go up. Also, their price was a bit lower than the other couple I checked and it did the same thing that they were doing.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Lisa. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Feb. 27, 2024

    Their rep was knowledgeable and knew what he was doing. He did a real good job and didn't try to talk me into anything. He told me my options and I went with the one that I thought would fit me. I had my Jeep covered and they cover everything except for the maintenance service.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service when signing up, Steven. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase

    Reviewed Feb. 27, 2024

    Signing-up was easy. I'm glad that I have Endurance Warranty now.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Glad to know that you had a great sign-up experience, Jack

    - The Endurance Team

    Verified purchase
    StaffBilling

    Reviewed Feb. 27, 2024

    The rep was very knowledgeable and forthcoming when I signed up with Endurance. It was a valuable experience and it wasn’t unpleasant at all. The Diamond package I decided to purchase is fantastic and it’s the best for my current situation. Making a payment is straightforward and they worked with me.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Varner. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Feb. 27, 2024

    The purchase was pretty smooth and the customer service was awesome. I have a Mercury Grand Marquis and the overall cost and coverage is reasonable.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Darnell! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Feb. 27, 2024

    During the signup, they told me what the coverage was and what I needed. They had a deal going on that day and they explained some things for me and that they had to get me in before the promotion went away. They were very knowledgeable of what they were explaining to me.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your kind words, Luis. We really appreciate you taking the time to share your experience with us.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingRefunds & PayoutsStaff

    Reviewed Feb. 27, 2024

    I have a 2018 GMC Terrain and I bought it a year ago and it only has 29,000 miles on it. It had no warranty at that time and I was looking for full coverage. The lady that I talked with was very nice and helpful. She offered discounts based on different things like my military service. Getting set up with Endurance was very easy and they had a lot of different plans to offer. It was not a short thing and they asked a lot of questions. I'm on auto pay and you only pay for the first three years.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service when signing up, John. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed Feb. 27, 2024

    The rep was able to answer all my questions in great detail, and clarified what was covered and what wasn't covered. So, all in all, it was a good preponderance of knowledge. The price is a little high, but then for the service that you get, it's very good. Endurance covers just about everything you could imagine and it's easy to get it paid for. But the other competitors are right around the $100 a month. So, I've yet to see whether it's worth the extra 60 bucks a month.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Richard.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2024

    I got a letter in the mail from Endurance and I called them up. It only took me 15 minutes to a half an hour to get everything set up and done. The rep helped me with everything I needed to be helped with. He was great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Larry! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Contract & TermsCoveragePriceMaintenanceStaffBillingRental Car

    Reviewed Feb. 27, 2024

    With Endurance, there was no haggle on what it was gonna cost me and it was all upfront. They gave me my payments until I was done paying and that was it. The rep who signed me up was very knowledgeable, professional, and answered every question I asked. Also, there's coverage for transmission motor, all electrical, tire rotation, tires, key fob, 24/7 roadside assistance, and a few other things too. Nothing about oil changes, though.

    But my daughter had Endurance and when she had issues with her car, they got it fixed and all it cost her was $100. I was happy with that because we didn't have 10 grand to fix her car. Also, I used their rental service because my daughter wasn't old enough to have a rental car. They picked me up from the place where I was getting the car fixed and brought me over to car rental. I gave him $50 to rent the car and when her car was fixed, I picked it up and I got my $50 back when I dropped the car back off. I had the car for about a week.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joseph. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you and your daughter with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2024

    My experience was easy and their rep answered the questions. There were a couple of them he didn't know and he said, “Well, we won't sign you up now. Let me get them and I'll call you back.” I was pretty happy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Todd. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    TechPriceStaffRates

    Reviewed Feb. 27, 2024

    Before my wife passed, I was a member of Endurance extended warranty. I had a 2007 Explorer and my transmission went out. It was 1,900 to get it fixed and they told me to take it to a mechanic. Endurance took care of me and did me good service. When my warranty went out, I reinstated it. The sign-up process was reasonable and everything worked out. The reps were glad to have me back on the team. The only thing I had to do was put a battery in the truck and change the brake. The price was reasonable. I was paying $99 a month and now, I'm paying 120. But the years went by on me, so it's decent.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Clyde. Thank you so much for this 5-star review regarding your transmission claim. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Claims HandlingCoverageStaffHonesty & Transparency

    Reviewed Feb. 27, 2024

    My dealings with Endurance Warranty Service has been delightful. The representatives I have worked with are always kind, insightful, knowledgeable, helpful, professional, and a pleasure to work with. I am in the process of filing a claim and will give an honest evaluation of the process, coverage, and Service when it is completed. Stayed tuned...

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Steven. We appreciate the kind words and are glad we could provide you with a positive experience so far!

    - The Endurance Team

    Profile pic of the author.
    Customer ServiceCoverageStaffBilling

    Reviewed Feb. 27, 2024

    I contacted Endurance to cancel my policy for personal reasons. I requested in December to have my policy terminated but received a bill yesterday. The customer service representative I spoke with today was Kim R. At 8am, she was a breath of fresh air. She was very kind, polite and eager to help. I would admit prior to the call I was a bit annoyed by the bill, but Kim's personality helped change my outlook on today. She was affirming and I believe has done everything she possible could to help my issue. Every company needs a Kim. I give her 20 stars and hope she has an amazing year.

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    Endurance Warranty
    Response from Endurance Warranty

    We're sad to see you go but appreciate you taking the time to leave us a review, Aretha. We're happy to hear that our team provided you with excellent service, we’ll make sure that they receive your feedback. Should you need coverage in the future, Endurance is just a call away

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 27, 2024

    My experience with Endurance has been very pleasant, nice and very understandable. The reps have been very polite, too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hi, Carlos.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed Feb. 27, 2024

    Endurance has cheaper rates and better benefits compared to other companies. Signing up with them was easy and simple, too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Percy. Thank you so much for leaving us a stellar review! We're glad you had a great sign-up experience.

    - The Endurance Team

    Verified purchase
    CoveragePrice

    Reviewed Feb. 27, 2024

    Signing up with Endurance was simple. I did it online. I chose the package that was affordable to me and that covered what I wanted covered. I'd recommend Endurance.

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    Response from Endurance Warranty

    Hi, Antonio. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageSales & MarketingPriceOnline & AppStaffBilling

    Reviewed Feb. 27, 2024

    I have two vehicles on Endurance now. The first one is a Pathfinder. The second one is a Chevy Malibu. The first time, I sent an email just to get some quotes because I wasn't calling at that point. I was just trying to find out what my options were, and within 10 minutes, I got a phone call. It was rapid. We went over everything I wanted, what I was expecting, what I needed, and what the vehicle was used for. I gave the VIN and the mileage. They completely explained all the dos and don'ts, how to access my policy, and who to go to. They were thorough. It wasn't like a rushed job. Any question I had, they had an answer. On the second time, they did have to put me on pause for about a minute, which was just long enough for them to pull up and make sure that they had the Pathfinder pulled up because the Malibu was the second one I got.

    One of the big questions I had was if I am gonna be able to see the Malibu when I add it or do I have to have two different accounts. I do have to have two different accounts because they are separate vehicles, but I can access them easily online. All I have to do is pull up the app and I can see everything. I've also got the card online. I've got anything I need. As far as the company that takes the payment, they're thorough as well. I do mine as an automatic draft, and I got a message saying, “This is when we're gonna be taking out. This is how you access your information. You can go to this website, and add your stuff to it. You can pull it up and see at any point in time exactly how much you owe, etcetera, etcetera.” The app is self-explanatory. It tells me how to file a claim, too.

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    Response from Endurance Warranty

    Thank you for sharing your experience with Endurance, Nancy! We're thrilled to hear that our team provided you with excellent assistance, ensuring you understood all aspects of your coverage for both your Pathfinder and Chevy Malibu. If you have any other questions or need assistance, don't hesitate to reach out. We're here to help!

    Verified purchase
    Customer ServiceCoverage

    Reviewed Feb. 27, 2024

    Signing up with Endurance was great and I loved it. I did it over the phone and got full coverage. I would tell my friends that they better get this warranty.

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    Response from Endurance Warranty

    Hi, Rodnetta. Thank you in advance for recommending us! We’re glad your sign-up experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Feb. 27, 2024

    Endurance wanted me to drive my 2014 F150 crew cab for 1,000 miles in a month and it doesn't get driven that much. So that's something I don't like. But the coverage is good to have because the truck has the twin turbo V6 on it. It's a good motor but you never know about them turbos. Endurance also seems friendly enough and the prices seem good.

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    Response from Endurance Warranty

    Tony, we so appreciate your review and look forward to providing you with excellent service!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 27, 2024

    I had a smooth experience with Endurance. The rep was very thorough.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Debbie. Thank you so much for rating your experience with us so highly!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed Feb. 27, 2024

    I got Endurance for my vehicle and my daughter's. Signing up was okay. I called and asked what it would take, and how much it'd be. Both the vehicles are full coverage, and it includes oil changes, tires, and brakes except basic maintenance.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Robin. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed Feb. 27, 2024

    Endurance was the best rated. The guy that I talked to was very nice and very easy to work with. The signup experience was okay. The after was not great, though. I waited a while and then I sent an email to the guy who signed me up and said, “Hey, I've never received a hard copy of my plan so I could put in the car,” and I never heard back from that. I still don't have a hard copy. I did check my email, and I printed it off but to me, there should be a pamphlet or something that's printed that you receive that you put in the car. That looks more official than me printing something off a computer. Other than that, I would recommend the product.

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    Response from Endurance Warranty

    Hi, Tommy. Thank you for recommending us in your review! We’re glad your experience with us was a great one. For further assistance with your requested documents, please give our dedicated team a call at 1-866-432-4443.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2024

    Endurance's customer service was excellent. I had the opportunity to speak with two people. Each of them was very courteous. They provided me the feedback I needed and answered all my questions. I had concerns as to whether or not the warranty would be appropriate for me since I have a vehicle that is coming up on its end of its warranty. They provided me the guidance as to what was gonna be best. What I got is appropriate. It's manageable within my finances.

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    Response from Endurance Warranty

    Thank you for leaving us a review, Stephen. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    CoverageTechPriceRefunds & PayoutsMaintenanceStaffBillingRental Car

    Reviewed Feb. 23, 2024

    Save your money! If anything costly needs replacing they will find a way to deny it. I've talked to several people there with no luck. First they said the transmission didn't need to be replaced (even though the service tech said it did) and then when he explained it to them they said they wouldn't cover it because it was drove to the dealership and I did the damage by driving it when it broke?!?! So it's a good warranty if don't actually drive the vehicle I guess. The $4200 I paid for the warranty would've help with the $6100 repair bill (plus rental car while they dragged their feet and then denied the claim)! There's a reason a lot of repair shops don't want to deal with them.

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    Response from Endurance Warranty

    William, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Sales & MarketingPriceRates

    Reviewed Feb. 22, 2024

    In today's computer age why can't I just see prices of the products. So many companies offer this. I don't like talking to sales people. Just show me the prices. Or are they just shady companies that get you by bait and switch.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate your perspective. At Endurance, we strive for transparency and understand the convenience of accessing pricing online. We're continuously evaluating ways to enhance our customer experience, including providing more pricing information upfront. Please not that if you request a quote through our website, you'll be able to see pricing for the coverage plan that best fits you and your vehicle. Thank you for sharing your feedback with us.

    - The Endurance Team

    TechRefunds & PayoutsRental Car

    Reviewed Feb. 20, 2024

    So I give my mechanic my warranty info. He contacts Endurance and they give him the runaround, My Transmission went out, we get needing paperwork and we get it and still nothing, I have had to get a rental car to get to work and they don't pay till they approve the Claim on Rental cars. This is not acceptable, I pay for a warranty and they blow me off, I have had the warranty for over 8 months, Don't Trust this Company. They are going to SCREW YOU!!!! when you need them the most. PLEASE Don't let this happen to you!!!!

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    Response from Endurance Warranty

    Rick, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely,

    The Endurance Team

    Profile pic of the author.
    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceMaintenance

    Reviewed Feb. 20, 2024

    We have been paying on our extended warranty for 16 months and this week we had a dealership call Endurance to file a claim for a water pump that needed replaced. We have the Secure Plus coverage and in section one of this coverage, it states that a water pump is covered yet Endurance denied the claim. They stated that it was not a covered part. This is not the first time they denied a covered part, several months ago I called and inquired about coverage for Rocker Bushings and I was told it was not covered... I took their word at the time, but now upon reviewing my coverage I see this too should have been a covered part. They charge us every month, but always deny any coverage when needed and never give a straight answer as to why!

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    Response from Endurance Warranty

    Wendy, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Profile pic of the author.
    TechPunctuality & SpeedRefunds & Payouts

    Reviewed Feb. 19, 2024

    Been waiting on a refund from canceling contract because I purchased a new car. Sent the cancelation fax on December 9, 2023. It is now February 19th 2024 and I am still waiting. I was told that the ck was in the mail. Only to find out it was never even mail. Ask to speak with a supervisor and was told 2 to 3 days. My request for my ck to be overnight and was told no. And the mail out day again will be 3 more days. We'll over 2 months now.

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    Response from Endurance Warranty

    Karen, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely,

    The Endurance Team

    Customer ServiceCoveragePunctuality & SpeedStaffRates

    Reviewed Feb. 19, 2024

    I purchased a policy with Endurance September. In October I started the process to cancel my policy. On Nov 3, I send the corrected form that was notarized to them by email. On Nov 20th they were contacted about my money for the policy that was canceled. They said that they never received the email. Sent the email again on Nov 20th and the rude woman said it would take 6-8 weeks for check to be sent. I asked from what date would that start Nov 3rd or Nov 20th? She said Nov 20th. Called back on Jan 8th and representative said that they still have not received the email. I forward all the previous emails to him directly showing that emails were sent. He told me not sure why they “Didn’t get them email” but would try to get process speed up but could possibly take 6-8 weeks to get the check.

    Called back on Feb 2nd and they said that it was being processed. After 2 hr wait on the phone they told the check would be cut on Feb 8. On Feb 19 called AGAIN for them to tell me that my check did “Not Make the Batch” to be cut on Feb 8th. The next batch to be cut is Feb 22nd. Tried to get them to help me understand why it “didnt make the batch”. She said all depends on what my Q number is. Basically I will have to wait for Feb 22 to hold my money hostage without interest. After that point a lawyer will get involved.

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    Response from Endurance Warranty

    C, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

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    Customer ServiceCoverageStaffRates

    Reviewed Feb. 19, 2024

    Kim ** was empathic, professional and understanding. She gas a great personality and should be rewarded for her customer service. She is the best part of Endurance. In spite of my determination to cancel the policy, Kim ** was able to get me a lower rate and and 1 month credit. I appreciate all of her efforts.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Monika. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - The Endurance Team

    Profile pic of the author.
    CoveragePunctuality & SpeedStaff

    Reviewed Feb. 18, 2024

    I need an auto warranty company to provide immediate coverage for me and not wait 30 days and 1000 miles to take affect. My car needs repairs immediately. I shouldn't be any waiting period. My can't move or drive. I need help now.

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    Response from Endurance Warranty

    Hi Jerome, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    Thank you,

    The Endurance Team

    Reviewed Feb. 15, 2024

    Casady ** is the best person I spoke to. She took her time and explained everything to me. She was respectful and she new what she was talking about. This is a good a good company. I would tell everyone I know to go with this company if they going to buy a warranty for their car or truck.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Valerie. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaffRatesTransparency

    Reviewed Feb. 15, 2024

    Updated on 02/15/2024: I would like to continue with this review to demonstrate how awful the service is. I spoke with one representative (I will withhold her name for the time being) that tried to convince me the part was only a $20 or $30 dollar part as though the Ford Dealership may be taking advantage of the situation. She even used YouTube Video trying to tell me that it only took about 18 minutes to replace the part. I called the dealership and asked them about the part and the Assistant Service Manager and a person in the Parts Department confirmed that the part is question controlled the flow of gasoline from this assembly to the engine and was a release valve for emissions as well. The part is an integrated part that has multiple functions allowing the gas to get to the engine. Since the part number falls technically under emissions, Endurance refused the claim.

    This does not build confidence when paying for an expensive policy that covers the fuel system. I have already paid to Endurance Warranty a total cost of nearly $700.00 to date. I cancelled my policy today and asked for a full refund, which could not be given a guarantee. Due to this incident, I regret ever having spoken to a representative of Endurance Warranty. Their picture of how wonderful they are is far from being wonderful for me.

    Original Review: This is fact! I tried to use Endurance Warranty for the first time to make a claim on my vehicle. All I received is a bunch of excuses as to why they could not fulfill a legitimate claim. The Fuel Assembly system on my vehicle needed to be replaced after a check engine light came on. I spoke with customer support and they said because of the part number, I could not make a claim.

    The part in question is the assembly system which costs 225.00 for a 2017 Ford Escape that is vital to get gasoline from the tank to the engine. On a technicality, they claim that they cannot cover the part and service. I sent the information to them and asked that they reconsider since this is going to be $755.00 dollars out of pocket. They refused. I have an elite policy paying $154.00 to initially begin, and thereafter $123.00 a month. I have been paying for this since September. Do not be taken in by Consumer Affairs assessment that this is the best rated Warranty Company. Buyer beware of words like Building Confidence and their slick advertisements.

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    Response from Endurance Warranty

    Marv, We're truly sorry to hear that you've decided to cancel your coverage with Endurance. Your satisfaction and peace of mind are our top priorities, and we're sorry to learn that we weren't able to meet your expectations.

    If you would like more details on why your claim was denied, please let us know. We'd be more than happy to provide you with a thorough explanation and address any questions or concerns you may have.

    Should you ever reconsider or have any questions in the future, our team is here to assist you. We genuinely appreciate your feedback and hope that you'll consider Endurance again in the future.

    - The Endurance Team

    CoverageTechMaintenance

    Reviewed Feb. 15, 2024

    I have an Endurance extended warranty, and I am trying to have work done on my vehicle that it needs. The dealership has already done the diagnosis, and there seems to be a fight between Endurance and them. Endurance wants a tear down on a differential, yet the manufacturer does not have tear down instructions for the shop to follow. The manufacturer instructions state to replace the entire differential as they do not supply replacement parts for this differential. The information system that Endurance uses acknowledges that the differential only comes as an assembly. Yet, it has been 2 months of back and forth between Endurance and the dealership, with me being caught in the crossfire. This has been a complete and utter nightmare experience for me.

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    Endurance Warranty
    Response from Endurance Warranty

    Jonathan, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

    Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    CoverageTechSales & MarketingRefunds & PayoutsStaff

    Reviewed Feb. 14, 2024

    I recently paid for an extended car warranty with Endurance that promises to cover any engine issues. This type of insurance is for older cars that may need engine work in the future. When the time came and I needed to get work done on my car there was no help from Endurance. They require that the machines at the mechanic shops read and send over a report showing the issue with your vehicle but they make sure that the verbiage or codes that pop up on the machine do not comply with the verbiage in their contracts under what parts they will replace. Basically they make sure that the codes that the mechanics use are not listed under the covered parts in the endurance contract and are in fact listed under completely different names than those listed at the mechanic shops on purpose and this is the scam. DO NOT RECOMMEND!

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    Endurance Warranty
    Response from Endurance Warranty

    Lena, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

    Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRental Car

    Reviewed Feb. 14, 2024

    When I signed up with Endurance, the process was quick and very informative. I had a lot of questions and the rep had a lot of answers. I was told that they had a car rental, roadside assistance, and oil change. She was also saying that for my payment schedule, they are flexible. If I need to for this month, depending on how the week falls and my pay week falls, she said I could just call in advance and move it to the day that I need it without any issue. A day after I signed on with Endurance, I gave the girl's number to a friend because I felt like she listened and I felt comfortable with her.

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    Response from Endurance Warranty

    Hi, Sonja. Thank you for recommending us to your friend! We’re glad your experience with us was a great one.

    - The Endurance Team

    Customer ServiceCoverageSales & MarketingRefunds & PayoutsMaintenance

    Reviewed Feb. 12, 2024

    They filter out the bad review and auto generate positive ones. Company is a scam. Just simply type in the Google search "Endurance car warranty scams". The repair facility I used for my repair produced the proper documentation for my policy to be fully covered. Endurance denied it. The repair facility once again followed up with more documentation and Endurance backtracked and was making up reasons to deny the claim. Put money back each month as a nest egg. PLEASE do not allow Endurance to steal from you like they did me.

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    Response from Endurance Warranty

    Jeff, We're sorry to hear about your frustrating experience. We understand the importance of trust and transparency in our services and we assure you that we do not filter out negative reviews or auto-generate positive ones. We take all feedback seriously, including negative reviews, as they provide valuable insights into areas where we can improve.

    If you would like to discuss your claims experience further, please reach out to our customer service team with your policy details. We'd be more than happy to provide you with a thorough explanation and address any questions or concerns you may have.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Feb. 12, 2024

    I was looking for something better than what I had. Endurance costs a little bit more money, but when you go on the internet to check it, they've got a good rating and everyone else I talked to were just fair to medium. When I signed up, they were friendly and helpful. They didn't try to pressure me into somethin and I thought they were a upfront company. They told me about some perks like rental and stuff like that. They called it 100% bumper-to-bumper coverage.

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    Response from Endurance Warranty

    Thank you for leaving us a review, Robert. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    CoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 12, 2024

    Signing up with Endurance was perfect. The rep helped me out with everything I needed and got it done fast and easy. The coverage was amazing. They had a couple of different things that stood out for me. I like the fact that I don't pay for the first year and a half. I also like the tire replacement once or twice a year.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Keanan. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Feb. 12, 2024

    We covered our 2011 Equinox with Endurance's premium plan and it covers everything. It's 197 a month only, which isn't bad considering transmission, front end, or transaxle goals are all covered. I was pretty impressed by that. I was also very surprised, given the mileage we had, that our vehicle was covered. Also, the signup process was very good and the rep, Anthony, made it very easy. He explained it all very good.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, John. Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Feb. 12, 2024

    Luckily, I was two months ahead of getting Endurance because my Durango took a little poop on me. I just did a $7,000 transmission through the dealership. One of the representatives from Endurance, Alex, wasn't trying to give me a roadside assistance. He was giving me a hassle. I hung up, called back, and talked to a lady. She was reliable on understanding what was going on and was saying I had five days until I could do a roadside assistance. But I was telling her I was gonna be with them. She helped me a lot to get the roadside assistance and take my car to the dealership. They got the roadside assistance within 45 minutes. I was talking to another rep, Lord, about adding my BMW. I could talk to him as a friend. When he gets a chance, he pops up in the email, writes me back with no problem and tells me, "Do you want me to give you a call? What time?" I recommend Endurance. The only thing that is not good is you can't do any claims within 30 days.

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    Response from Endurance Warranty

    Hi, Raul. Thank you for recommending us in your review! We’re glad that your claims experience with us for your Durango was a great one.

    - The Endurance Team

    Verified purchase
    CoverageMaintenance

    Reviewed Feb. 12, 2024

    It was easy signing up with Endurance. All they needed were the mileage on my car and the year. They said if my car breaks down and I need a rental, road service, I can use it.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Linda. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase

    Reviewed Feb. 12, 2024

    The service was always great so I went back to Endurance. Everything was good this time as well.

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    Endurance Warranty
    Response from Endurance Warranty

    John, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPrice

    Reviewed Feb. 12, 2024

    Endurance gave me a quote that sounded good. The coverage includes roadside assistance. If you can afford it, get it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Franklin. Thank you for recommending us in your review!We appreciate you spreading the word about Endurance!

    - The Endurance Team

    Customer ServiceCoverageTechPunctuality & SpeedMaintenance

    Reviewed Feb. 12, 2024

    I have my vehicle at the dealership yet Endurance won't authorize anything to be fixed due to past oil change documents I have provided them with a passed oil change document from a quick service center the last few of them myself. The current issue of my vehicle has nothing to do with oil changes. It is a timing chain belt and a front cover gasket yet endurance has not authorized the dealership to even start repairs.

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    Response from Endurance Warranty

    Our claims department is best equipped to review your claim and provide you with an update. To reach them, please call 866-432-4443 and ask for the Existing Claims department.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed Feb. 12, 2024

    I like that Endurance has a good reputation and they have been in business longer than most of the others I looked at. The price was also better than another provider. The rep was very thorough explaining about the warranty and what it would and would not do. In a short period of time, she gave us a lot more information than we got from the fellow that was trying to sell the extended warranty at the dealership. Plus, she returned my call very quickly that morning.

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    Response from Endurance Warranty

    Hi, Sherri. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechStaffSales Tactics

    Reviewed Feb. 12, 2024

    I got good reviews from three different dealers that Endurance is easy to deal with. When I signed up, the rep was very patient with me. At no time was it high pressure. He told my if I signed up that day, I would get the $300 off. I told him I needed to talk to my wife first. He told me, "If you call back, you may not get me." I asked him, "Can I put you on hold and try to get ahold of her?" I got my wife on the phone, explained what the rep had told me, and she told me to go for it. It was a very simple process. Now that I've read about it, it sounds a great deal. I would definitely recommend Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jeffrey. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 12, 2024

    The rep was very informative and not pushy. I would recommend Endurance. I haven't had it very long, but so far so good.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robert. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoverageTechStaff

    Reviewed Feb. 12, 2024

    I was at the dealership and I asked the man what would be a good insurance company and he told me Endurance. I talked to a rep and he signed me up.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Calvin. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageBilling

    Reviewed Feb. 12, 2024

    Everything went pleasantly with the signup experience. The person that I dealt with was good and he enlightened me on the coverage, the payments, what I had to do and what I needed. He also told me everything that they covered with the policy, and I was more satisfied with them than I was with CarShield. I had a policy with CarShield, and when I went to have my other vehicle repaired, they didn't cover anything that they said they covered because of the year of my car and the policy that I had. I was disappointed and canceled my policy with them. Overall, I would tell people to get Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rinaldo. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Feb. 12, 2024

    I signed up for Endurance and that went easily. The person I dealt with made things simple and understandable. I've only been on board a couple of weeks, but it sounds like a good program. The rep said it goes into effect in 30 days plus 1,000 miles, and at that point, if I have problems, I can bring the car in, and hopefully, it's covered. I've recommended Endurance to a friend.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Peter. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Feb. 12, 2024

    We have a car and a truck covered with Endurance. We just started them and the customer service was fine. Two different people talked to us. The lady I dealt with, Sarah, explained things to me step by step and I enjoyed it because she said I could call Better Business Bureau. We then had to follow up with my husband, and it was another lady. Our policies cover oil changes and mostly what's under the hood of the vehicles, and the price is worth it. I understand this is the world we live in, and in order to survive, people have to do what they have to do. I'd tell people to give Endurance a try.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gwendolyn. Thank you for recommending us in your review! We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    Tech

    Reviewed Feb. 11, 2024

    Endurance is a good company. I like that I can take my car where I want to as an ASE certified mechanic. That's a plus and peace of mind.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mark. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Feb. 11, 2024

    Endurance covers my Volvo. It's supposed to cover everything except for regular maintenance. I was satisfied. Otherwise, I wouldn't have signed up. The representatives were good.

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    Endurance Warranty
    Response from Endurance Warranty

    Nancy, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Feb. 11, 2024

    The whole experience with Endurance was straightforward. The gentleman who helped me was informative, friendly and helpful. He explained everything as much as he could. The coverage is good. You hear horror stories all the time. When you take these insurances out and if you have a problem, they want to fight about everything and say it’s not covered. I read what is covered and I'm happy with the things that I've seen that could go wrong. I understand the things that are not covered and I'm not worried about that. I just hope that if I ever have a problem, I'm not gonna be one of those people saying ugly stuff about Endurance.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Guy.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Feb. 11, 2024

    Endurance offered better things that the other company didn't offer and the other one kept leaving me with loopholes. The representative told me that if I have four or five items that need to be done on my car, all I do is just pay the 100 deductible to Endurance. There are no loopholes. I asked him about the sensors and he said that's covered under the electrical. So, when he said that, I was sold, because everything is electrical down that hood. As long as it's covered, I'm good. I'm on a fixed income and I'm retired. So, I'm trying to look for something that's gonna be reasonable for my pocket that I can stand on and if I go out of town and something happens, I can call my warranty company. The problem is covered and all I gotta do is just have $100. That's the confidence I wanted to have because I do a lot of traveling.

    I'm trying to get my car together to go to Huntsville, Alabama this year. So, I wanna make sure everything is right on my car and the representative said that Endurance deals through the Nissan dealership quite a bit. That way, I could always go to Nissan. They'll know more about my car than anybody else would. My main thing is traveling somewhere with confidence, knowing that I won't have to search around in a small town and look for some mechanic that may or may not take you through. A dealership is gonna take you.

    The representative was very knowledgeable and very proficient because he explained the coverage. He answered every question I had. He broke down most of the electrical, what Endurance covers and it sounded good to me, about the tune-up and the oil change one time on each one. I could go with that because that's the vote of confidence that they’re bringing in with me. If they’re gonna do something one time, then the rest is left up to me that day. I could deal with that as long as I know that if I get it done, everything is gonna be covered. All I need to know is what's not covered. That way, I know what I can and cannot, what I will and will not be able to pay for it myself and I know how to approach it. Any problem that I may have right now, I believe that Endurance will take care of it for me.

    The representative represented the company very well to me. I had to miss his call one day because I was in the shower and I didn't hear my phone ring. But since then, I got some paperwork from Endurance and they got their first payment yesterday. So, all I need to know is when I would be able to use this. It says I have to wait 30 days.

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    Endurance Warranty
    Response from Endurance Warranty

    Wow, we are blown away by your positive words, Redell. We really appreciate the time you took to write such a detailed review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 11, 2024

    I got the Endurance policy two months ago and the Endurance rep explained all the coverages and what was covered and what wouldn't be. Roadside assistance came with it too. It was very simple to get started, a simple phone call, a short conversation. I gave my information about my vehicle and everything was taken care of from there. The rep also said I had to have at least 500 miles on the car before the package went into effect.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Henri. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 11, 2024

    The Endurance rep who helped me sign up was great. He was very informative. I had talked to another girl and she was not as knowledgeable as this guy.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Shirlene. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 11, 2024

    My experience with Endurance was phenomenal. CarShield ran us through the whole process and got ready to take our money. But when the rep heard they were plow trucks, the rep said, "Oh, no, sorry." So when I called Endurance, I said, "Before we get into the nitty-gritty, do you cover plow trucks?" They said, "Yes, we cover whatever you drive." I said, "All right, let's talk." It felt like a good marriage.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jason. Thank you so much for taking the time to leave us a 5-star review!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 11, 2024

    I called Endurance to get some info. They gave me info and the plan sounded good. So I purchased the warranty. The rep explained what was included in the package that I purchased. I got the full package that covers bumper-to-bumper.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Billy. Welcome to the Endurance Family!

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceStaffRatesRental Car

    Reviewed Feb. 11, 2024

    I signed up with Endurance, and I haven't had any problems with them at all. It was a reasonable price and they gave me discount coverage on it. It also has roadside assistance and if I needed a rental car, too. I had a good experience signing up. They were helpful. They went over the policy really well with me.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lisa. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Feb. 11, 2024

    I am very satisfied with Endurance. I called another place and they were supposed to be really good but they weren't. I remembered talking to the Endurance guy on the phone and I just called them back up. They offered me more of what I wanted.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jackie. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    CoveragePriceRefunds & PayoutsStaff

    Reviewed Feb. 10, 2024

    Endurance seemed very professional. The rep explained everything to me very well. I got a 48,000 miles coverage and I liked that you have to pay for 30 months, and for the last 18 months, you don't have to pay. It averaged out to $100 a month for it. For the peace of mind, $100 a month is well worth it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Paul. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase

    Reviewed Feb. 10, 2024

    Endurance is a good service. They service you good.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Elmer. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Feb. 10, 2024

    I had a good experience with the rep because I was concerned and had to make sure that everything was legit and I wasn’t getting scammed. I had questions on what was covered and how much I had to pay. I asked when the coverage would take effect and he said 30 days. I recorded it and I'm gonna listen to what I said. I'm gonna have to call them back because I must not have understood that. I don’t think I was informed of that. So, I'm not too sure if I would give anybody a recommendation. Endurance is good because they cover a lot but if a friend is asking about Endurance, I’d tell them to ask questions.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Evette. If you have more questions, please give us a call and we will be more than happy to provide you with more details about your coverage!

    Thank you,

    The Endurance Team

    Verified purchase
    TechStaff

    Reviewed Feb. 10, 2024

    The signing-up process was great and I enjoyed it. The person was very informative and gave me all the good details. I just recommended somebody to Endurance. I had them a couple of years ago on a different car and when I changed the car, I got q two-year warranty from the dealer so, I had to cancel. I then came back to Endurance with my newer car. I feel comfortable with them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Albert. Thank you for recommending Endurance! We’re glad your experience with us was a great one.

    - The Endurance Team

    Verified purchase
    TechStaff

    Reviewed Feb. 10, 2024

    The purchase experience with Endurance was great. All my questions were answered and the guy was professional. If you're looking for an extended warranty on a vehicle after you purchased it, it's in line with what you would buy at a dealership.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Dean. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

    - The Endurance Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 10, 2024

    In the commercial, Endurance said they have all these amenities so I checked it out. When I called and found out, they did and it was cheaper than the other people. Signing up was great and the rep did a good job. He was very professional and courteous. I had signed up with another company previously and I was telling them that I had to run this amount of money to get my car fixed before they would kick in. He was totally understanding.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, James. Welcome to the Endurance Family!

    Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - The Endurance Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 10, 2024

    The Endurance sales reps I worked with were cool and they helped me out a lot. I talked to one before but I didn't have the money for it. I'm good with it now though.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Joshua! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 10, 2024

    Everything went nice when we signed up with Endurance. It was easy. Everybody was nice too. They helped pick out the right thing and I was very pleased. Their price was reasonable, too.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Fennie. We are delighted that you had a great experience with us. Thank you for taking the time to leave us a rating!

    - The Endurance Team

    Verified purchase
    CoveragePricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Feb. 10, 2024

    The Endurance rep during the signing-up process was fair and honest. We also closed quickly. I was very impressed with what I was getting and the price I was getting for, for the vehicle that I have and the age that it is. I don't think I could have gotten anything better for the coverage that I got with the price.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Louis. We are incredibly grateful that you took the time to leave us a 5-Star review about your sign-up experience. Thank you!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 10, 2024

    The experience that I had with Endurance was excellent. The rep explained everything that I was gonna receive and the benefits of the car. She was very polite and she answered all my questions.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Angela. Thanks for taking the time to share your positive experience. We truly appreciate it!

    - The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed Feb. 10, 2024

    The signing process at Endurance is all right. The only thing I did was transfer from the Altima to the Equinox vehicle. It went well, just a little bit more money, but that's all right. It's a decent price. They said the coverage would change because I pay a few dollars more for the Equinox.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Leon. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 10, 2024

    The Endurance rep walked me through everything and told me what the deal that I could get for my Mercedes, and we signed it up. It was a good experience.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Walt.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffRates

    Reviewed Feb. 10, 2024

    I checked consumer ratings and Endurance came out very high on the list so I went with them. The signing up was wonderful. The gentleman I talked to was very nice and talked me through the process. He put me on hold once or twice to check rates, but it wasn't more than 15 minutes. He was looking to see if there were any discounts and he asked me about how old my car was, how many miles were on the car, and things like that. He went through different screens to find me the best best price and coverage and it made me feel like he was quite knowledgeable. It was very easy and I was totally satisfied.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Laurice. We’re so happy to hear you had a great experience with our customer service team and that you're totally satisfied! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed Feb. 10, 2024

    The reps at Endurance answered and provided what I was asking for. I like the coverage that they offered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jose. We're so happy to hear that you love your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 10, 2024

    I like what Endurance offered and the response time was quick. The gentleman was very pleasant. He explained everything I needed to know. The only thing that I didn't care about is the policy doesn't become effective until I have 30 days or 1,000 miles. I don't drive very much. I don't put many miles on the car. It's gonna take me 9 or 10 months to put 1,000 miles on there. I'm paying a premium all that time but I can't even use it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ronald. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed Feb. 10, 2024

    The reps at Endurance were polite, very informative and answered all my questions. My car only has 45,000 miles on it. The rep said it was way below average that was why he gave me good coverage. The price was good too. I was paying the dealer more when I first bought my car.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Edwin. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 10, 2024

    The lady at Endurance was very helpful in helping me decide what was best for my needs. She was awesome.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Cynthia! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed Feb. 9, 2024

    The sign up process was all done by phone. It was okay but I would rather have talked to somebody.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jim. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffRental Car

    Reviewed Feb. 9, 2024

    My warranty doesn't kick in until the 11th. But my transmission went out so I got the car in the shop. I called to get to see when I will get my card from Endurance. While talking to the young lady, I asked her when would my policy going to play. She said, “The 11th or after 186 miles on your car.” So I called my mechanic and asked him how many miles that I had on my car and he said 188. So I told him to not do anything and I was gonna have Endurance take care of this.

    My mechanic sent in a quote. Endurance called and asked me some questions about how long had it been happening. I told them that it was kind of been slipping but it went out a few days ago. The next morning, I got a call saying that they declined my claim because I did not fall within the warranty guidelines. I asked the rep, “What are you saying?” He said, “Well, it's after 30 days, which would be in a couple of days.” I said, “Okay.” Then he said, “You have to have 1,000 miles over the amount when you signed up,” and I had 185.

    I told the rep that the young lady I spoke to a couple of days ago told me that on 186, I could kick in the warranty. But he said that was not true. I said, “Well, she's your employee. She's your customer service rep. Why would I send my car to get it fixed?” They wanted to charge me $800 to check it out. I told them, “Well, why would I okay that with them and send that and okay it if I didn't think I was covered?” So they said, “We just go by the contract. It doesn't matter what she says.”

    I told the rep that when I talked to the young lady, I called just to get a copy of my policy, and I happened to ask her this question. I already knew the answer. But when she said ‘or at 186,000 miles,’ I said, “I'm pretty sure it might be close to that. Let me call my mechanic, and you guys can take care of it.” That made no sense at all. I could have just waited. The 11th is two days away. It sucks. Endurance doesn't stand by their employee. I'm not satisfied at all. I wouldn't tell anybody to deal with them.

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    Endurance Warranty
    Response from Endurance Warranty

    James, we regret to hear that your experience didn't meet your expectations and would like to apologize for the confusion regarding the start of your coverage. Endurance's auto protection plans have a 30-day and 1,000-mile waiting period that must be met before the policy can be used. We'd like to assure you that once you hit both of these requirments, then your coverage will be active and you may begin using your coverage.

    If you have any further questions, please give us a call at 1-866-432-4443.

    - The Endurance Team

    Verified purchase
    Coverage

    Reviewed Feb. 9, 2024

    This company is pretty nice and I got a good deal. The plan covers my engine, transmission, and all my axles. They even threw in for me a special that I could get four new tires once a year for up to $250 a tire.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving a 5-star review, Thomas. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

    - The Endurance Team

    Verified purchase
    Contract & TermsCoverageTechPriceStaffBillingRental Car

    Reviewed Feb. 9, 2024

    I have purchased Endurance prior to this time I had it but I was out with an injury and I couldn't afford to keep paying the premium. So, I had to let it go, but I knew that it was something I would like to have for my vehicle because I was getting ready to have my warranty expired at the first time. Knowing that I didn't have an extended warranty and the experience I had with them prior to this, I thought it'd be a good choice to make again.

    When I signed back up, the gentleman was very nice, very informative, understanding to what my needs were for my vehicle, and explained things thoroughly. I requested something in the mail as far as the plan, and he also made sure that that was sent out to me. I just wanted to know the coverage plan, what the top tier plan was and the payment arrangements for it. Everything was based on my needs and he explained that thoroughly which I was satisfied with. My plan does offer the roadside assistance and it does have a rental coverage on it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joseph. Thank you very much for voicing your positive experience with the company. We're so happy you chose to join Endurance again and look forward to having you as a client for many years to come!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & Payouts

    Reviewed Feb. 9, 2024

    If you're looking for an extended warranty, Endurance Warranty would be the place to go. They will make it easy, and even the other packages that only cover so much still covers a good amount of what's needed. The money per month that Endurance was able to work out, worked out for me. The guy laid it out for me 100%. I had to still talk to my wife about it, so I told him that, and he said, “Not a problem.” He emailed me everything we talked about, the whole policy, so I could show my wife and I just called them back a couple of hours later. He set me up with the best program so it's the bumper-to-bumper, and the roadside.

    He also said something about rental. It covers a bunch of stuff for four years. I would only pay for 30 months, and the last 18 months, I would not. But I'm still covered for that four years. I was looking for something like that. Somewhere between that three to four year range and not crazy expensive. I haven't had to use it, and hopefully, I don't have to, but it's there if I need it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Chris. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPriceMaintenanceRates

    Reviewed Feb. 9, 2024

    Endurance Warranty appeared to be one of the better auto warranties. They made the offers, and gave me different prices and incentives to stick with them. They offered for another six years. I know I will have the car in six years if it still treats me well. But will I still be driving in six years? So, it worked out the way I liked it to.

    Jeep sent me an email saying, "We have an extended warranty." I thought they would have done it beforehand, but they never did. So when I got that, I said I could stay with them and let them service the car. Since I was comfortable with them, let me stay with them. And it was cheaper than Endurance. But Endurance said, "We price match." And that was a good thing for me because I could take it any ASE certified mechanic. And both of them were still the same. I have to keep my routine maintenance up-to-date. It gives me more value for my money.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Horace.

    Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed Feb. 9, 2024

    The things that Endurance would cover were better even though it was more expensive and it put me out of my budget range. But I’m trying to make it work. The reps were very helpful, informative, nice and pleasant to talk to.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Claude. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you,

    The Endurance Team

    Customer ServiceClaims HandlingCoverageTechSales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed Feb. 9, 2024

    I had a horrible experience with Endurance. I had the policy for four and a half months also and I took my car in my Ford Explorer 2013 to a mechanic. Said

    I had a bad motor mounts and bad struts which are both covered under the high-end warranty I pay for so I thought I had I called them today and they're trying to be dishonest and Shady trying to say that the parts are pre-existing when they're not so they're going to have an out every time when you have something that's supposed to warrantied.

    They will say, "Oh it's pre-existing. Oh it's pre-existing" and they're not going to cover anything and today I asked for my money back and they're going to prorate it even though nothing has been taken out of any claim and today's claim was denied today for $3,000 dollars even though I paid for the warranty for months and didn't use it so they are a very dishonest company and have absolute bait and switch tactics and disgusting business practices. Do NOT buy anything from them ever!

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    Endurance Warranty
    Response from Endurance Warranty

    Brandon, we’re sorry to hear that you had a less-than-satisfactory experience.

    We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

    When time allows, please send us an email at feedback@endurancedirect.com.

    Sincerely,

    The Endurance Team

    TechStaff

    Reviewed Feb. 7, 2024

    Kim explained details, very knowledgeable and helpful. Was thinking of staying with my current provider but she answered a lot of questions and made sure I understood. She is a great asset to the company.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Gene. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

    - The Endurance Team

    Profile pic of the author.
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Feb. 7, 2024

    I regretfully bought an extended warranty from this business under a 30-day money-back guarantee in November 2023. I changed my mind and wanted my money back. I called the business and had to fight for what felt like forever and threaten the representative (John Bahamon) with legal action to give my money back. He kept trying to get me to stay after I had plainly told him I wanted out. They refunded me after I threatened to call my credit card company but continue to harass me by mail after I had explicitly told them via email and physical mail to cease all communication and remove every piece of my data from their system which they have not. They are disregarding my written orders and infringing on my rights. This company has been an absolute nightmare to deal with. It is now February and I am still being harassed. THIS COMPANY PAYS FOR REVIEWS.

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    Endurance Warranty
    Response from Endurance Warranty

    Rachel, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceStaffRatesValue

    Reviewed Feb. 5, 2024

    Endurance sent me information without them calling me 50 million times and bothering me with it. The price was good. The product looks like it's what I expected, and it covers everything I need it to. The website's good. Everything worked when I clicked it. There was no confusing items on there. Anthony called me back up after I clicked everything that I wanted. He was a perfect gentleman. He gave a summary of everything then asked me if I had any questions. Every question that I popped to him, he had an answer immediately for it. There was no beating around the bush about anything. I would call him up any time to ask him questions or to do business with him no matter what it was because he knows what he's doing. He said, “If I don't know the answer to something, I will get it for you.” He also said, “We've got three different plans, but I would recommend this one to you because it covers these additional items.”

    I priced four different competitors, and Endurance has more bang for the buck. A competitor may have it for $15 cheaper, but when you read the fine print, they only cover up to a certain amount towards an item. I had one of the other insurances before, and when I had an issue, it took five days to get the issue taken care of. I had to go to one of their registered mechanics to get it fixed. But with Endurance, I could take the car to my mechanic or wherever I wanna take it. I pay the first 100 and they fix the rest. That is straightforward.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jack. We're so happy to hear that you love your coverage with Endurance! We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

    - The Endurance Team

    CoverageStaff

    Reviewed Feb. 5, 2024

    At first I was very apprehensive about this new policy and didn't know whether or not I should keep it. Kim was very reassuring and thorough in explaining what the policy covered. After speaking with Kim I was encouraged and knew that I had made the right decision to keep my policy in force because she took time to make sure that I understood. Thank you very much Kim.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your 5-star review, Tonya! We will share this with our customer experience team to let them know to keep up the amazing work.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 5, 2024

    Both people I talked to, especially the last lady, were excellent. The last lady was very informative, had great customer service skills and answered questions. I could tell she was really listening. The coverage looks good as well.

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    Endurance Warranty
    Response from Endurance Warranty

    Pamela, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - The Endurance Team

    Verified purchase
    PriceStaffRates

    Reviewed Feb. 5, 2024

    The reps answered all my questions, took care of my situation, and got me the price I needed. They were great to work with.

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    Endurance Warranty
    Response from Endurance Warranty

    Steve, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed Feb. 4, 2024

    The Endurance rep was knowledgeable and helpful when I signed up with them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Victoria . We are thrilled to learn that you had a positive sign-up experience with us!

    - The Endurance Team

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com