Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts (VSCs) that can help cover the cost of unexpected mechanical breakdowns after a vehicle’s factory warranty expires. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Our review standards
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed June 4, 2025
I don't have a warranty on my car with 80,000 miles. So, I decided to look for one and picked Endurance. Signing up was fine as well as the representative that helped me. Overall, it was good.
Thanks for sharing your experience, Randall! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed June 4, 2025
I have signed up with Endurance Auto Warranty. I also had it before in another automobile. I haven't had a chance to use it yet. Their customer service did very well. He explained everything and made it simple to make the move.
Hi Charles, thank you for sharing your positive experience with Endurance's customer service! We're delighted to hear your session was clear and easy. If you have any questions about your coverage as you begin using it with your vehicle, please reach out. We're happy to assist.
- The Endurance Team
Reviewed June 4, 2025
During my decision period, Endurance happened to give me a call back after I had looked at them online. So the timing was perfect for me to go ahead and make the decision to go with Endurance because everything I checked out was very similar to their product lines.
The customer service was fine. Everything was very well explained and quite efficient. I would recommend Endurance Warranty to a friend.
Thank you so much for sharing your positive experience with Endurance, Tom. We are delighted to hear our customer service helped make your decision easier. Knowing that you would recommend us to a friend means a lot, as it reflects our commitment to providing excellent service. If there is anything more we can assist you with, feel free to reach out. We’re here for you anytime!
- The Endurance Team
Reviewed June 4, 2025
The representative who helped me get started with Endurance was very courteous and explained everything really well. He was very knowledgeable about his job, so I was pleased.
Hi Marcia. We're thrilled to know that your experience with our sales representative was informative. It's great to hear that you found the process seamless and reassuring! We're committed to maintaining these high standards, and we appreciate you taking the time to share your positive feedback.
- The Endurance Team
Reviewed June 4, 2025
I saw an advertisement for Endurance, crossed my fingers, and decided to go with them. Customer service was great.
Hi, Frank. Thank you for highlighting the exceptional support our representative provided while helping you during your sign-up experience! We take pride in leaving a positive impression and appreciate your feedback. If you have further questions, please don't hesitate to contact our customer service team for specific information. We're thrilled that your experience was satisfactory otherwise, and we remain committed to assisting you with your coverage needs.
- The Endurance Team
Reviewed June 4, 2025
My auto warranty was up, and so it was mandatory to look into it. Endurance called me and the representative was very nice. Everything's fine.
Hi Deb, Thank you for sharing your positive experience! We're delighted to hear that your sign-up process was smooth, and that you had pleasant interactions with our representative. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to continuing to provide you with excellent service for many years to come.
- The Endurance Team
Reviewed June 4, 2025
I felt like I needed Endurance even though there’s nothing wrong with my truck because it’s 11 years old. I got the full coverage. They were pretty thorough and told me exactly what they were gonna do. Minor things don't really bother me. I didn't pay for all that. But if I blow an engine or transmission or air condition, they run high. They made good sense out of all of it when I was talking to them and the price was pretty reasonable.
We're thrilled to hear about your positive experience with Endurance, Edwin! We're glad you found our representatives helpful and the enrollment process clear and thorough. Thank you for recommending us it highlights the effort our team puts into ensuring customer satisfaction. Should you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to support you and your vehicle's needs.
- The Endurance Team
Reviewed June 4, 2025
My auto warranty was expiring and I saw Edurance’s advertisements on TV. The people I talked to on the phone were great.
Thank you for the 5-star review, Terry. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 4, 2025
It was about time for an auto warranty for my 2020 Ford Escape, and I got full coverage from Endurance. It was easy to sign up with them. The rep I spoke with was knowledgeable. We talked about different things and I was happy with the experience of talking to him.
Thank you for taking the time to share your positive experience with Endurance, Joe. We're thrilled to hear that the sign-up process with our representative met your expectations. Your choice of full coverage for your Ford Escape sounds like a perfect fit for your needs. We're also pleased that you found the cost and our website to be reasonable and user-friendly. If there’s anything more we can do to further enhance your experience or if you have friends or family considering Endurance, we’re always here to help. Thank you for the recommendation!
- The Endurance Team
Reviewed June 4, 2025
I clicked on something online that said “top five”, and Endurance was in the top five. The customer service guy was very good to speak with and very knowledgeable. He went over the plan options with me. The only thing I need him to get fixed is he got the mileage wrong. He put down 143,000 miles as the mileage on my truck but it actually has 153,000. For the warranty to go full four years in that or the mileage that's supposed to be on it, it's supposed to go to 202,000 miles, not 192,000. I’ve talked to him twice and called Endurance to tell them about it. I still don't have the updated policy booklet. If they don't get it fixed, then I'm gonna be a little irritated.
Hello, Michael. Thank you for your insightful feedback about your experience with Endurance. We're thrilled to hear that your interaction with our customer service team was smooth and that you found our representative helpful and knowledgeable. Our team prioritizes resolving issues in a timely manner, and we're here to ensure you receive an updated contract soon. Please contact us if you need further assistance; we're committed to addressing this swiftly.
We appreciate your patience and look forward to straightening out these details so you can continue enjoying your coverage worry-free.
- The Endurance Team
Reviewed June 4, 2025
Endurance had really good reviews online. I looked them up, called them, and the rep who helped me get signed up was really good. I have an older vehicle, and I have considered an auto warranty for a long time. One day, I decided that I needed to get a little more serious.
Thank you for taking the time to share your positive experience with Endurance, Gary! We're delighted that our team was able to get you set up easily and that your initial interactions have been smooth and satisfying. We’re also thrilled to hear you found our online reviews helpful. While you haven’t filed a claim yet, should you need any assistance in the future, we're here to support you every step of the way. Thank you for choosing Endurance, and please reach out anytime if you have questions!
- The Endurance Team
Reviewed June 4, 2025
I was looking for some kind of insurance. Endurance came up online and I looked at their rating. I did see some other companies and saw that Endurance had better coverage. Customer service during signup was fabulous. I could have paid it that day to get a better service. They were trying to get me the best rates but I didn't have the funds that day. I had to wait till Friday but they worked with me until that Friday to get it taken care of, to make the payment and still have a good service. They were good at trying to help me with everything that I needed to cover.
We're thrilled to hear that you had such a positive experience with Endurance, Alex! Our team always strives to provide outstanding customer service, and we're glad to know we were able to navigate your payment needs and ensure smooth processing. We're excited to have you in the Endurance family and look forward to supporting you in the future.
- The Endurance Team
Reviewed June 4, 2025
I was looking for a bumper-to-bumper warranty for my foreign car. Endurance fulfilled everything I was looking for.
Thank you for taking the time to share your experience, Joe! We are delighted that your research led you to choosing Endurance and that our representative was able to help you secure a perfect plan for your needs. Thank you for choosing Endurance, and feel free to reach out with any further queries you might have in the future.
- The Endurance Team
Reviewed June 4, 2025
I called Endurance, and the representative just made the experience so much easier than I thought it would be. He worked really hard presenting the benefits and packages that were a right fit for me. I got the elite package with the no-deductible option. I was glad that I was able to break up the payments, instead of paying for the whole thing. Everything went very smoothly. I was very pleased with the service.
Hi Dana, thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that the process of enrolling in our coverage was straightforward and well-suited to your needs. Hearing that our team's dedication to personalizing support played a crucial role in your decision reflects exactly what we aim for. We're pleased that everything was communicated clearly and are here for any questions or further assistance you may need in the future.
- The Endurance Team
Reviewed June 4, 2025
I just purchased an old car. Being on a fixed income, if something happens to the car, I won’t be able to pay for it, so I got Endurance. The representative during sign up was helpful. He explained to me and offered me everything that I wanted to protect my car. It was a nice experience. The pricing wasn't bad. I thought it was going to be more, but it’s not.
Thank you for your wonderful feedback, Octavia! We're thrilled to hear that our team could provide peace of mind and assist you in selecting a plan that fits your needs and budget. It's great to know our efforts to deliver exceptional customer experiences have reassured you. Should you need any further assistance, feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed June 4, 2025
I've always liked warranties. The sales representative at Endurance sold me good, and I liked the warranty.
We're thrilled to hear you had a great experience with our team, Charles! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 4, 2025
I heard nothing but good things with Endurance. The place that takes care of my car highly recommended them for warranty, so I joined. The rep went through everything with me. She’s supposed to send me the contract in the mail so I can read it over and see what I’m qualified for. I haven’t received it in a month. But other than that, everything was great when I signed up.
Hi, William! We're delighted to hear that you had a fantastic experience with our customer service representative and found the sign-up process smooth. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed June 4, 2025
My dealership told me that the warranty I had on my vehicle didn’t cover a lot. I checked, and it wasn’t even a good powertrain warranty, so I canceled it. I started looking for something much better, and Endurance just happened to fit what I needed. When I signed up with them, everybody was nice and seemed to be knowledgeable as they answered all my questions.
Thank you for taking the time to share your experience with us, Roy. We're delighted to hear that the sign-up process with Endurance was pleasant and that our team could provide you with the detailed support you needed. Please know that we’re committed to ensuring your continued satisfaction and are always here to assist you further with any questions.
- The Endurance Team
Reviewed June 4, 2025
I took out the Endurance warranty in case anything happened to my 2011 car. I’m trying to hold on to it. I knew about another warranty company and I heard so much about them that took my interest away, so I decided to go with Endurance. The man I talked to was very helpful, which I appreciated. He was very, very polite and answered all my questions.
Hi, Jacqueline, thank you for sharing your positive experience with us! We're delighted to hear that our representative was able to provide clear and helpful support throughout your sign-up process. It's great to know that you found the process effortless. If you have any further questions or need assistance, feel free to reach out anytime. We're here to help!
- The Endurance Team
Reviewed June 4, 2025
I wanted to make sure I had some type of coverage since my car was getting older. Endurance provided a little more for my buck. The rep I talked to was very friendly, helpful, and answered my questions. It was smooth and easy signing up with them.
Hi Lamont, thank you for sharing your positive experience with Endurance. We're thrilled to hear that you found value in our coverage and the sign-up process was smooth and easy. Customer satisfaction is important to us, and we're pleased to have left you with a favorable impression. If you ever have any questions or need assistance with your coverage, feel free to contact us. Welcome to the Endurance family!
- The Endurance Team
Reviewed June 4, 2025
A friend who was already covered by Endurance suggested it to me after I first heard about it in a TV commercial. When I called to sign up, the representative I talked to was informative and confirmed the same information I had heard on the commercial.
Thank you for sharing your positive experience with us, Patty! We're delighted to hear that you received helpful and knowledgeable service from our representative and that your expectations have been met. Should you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your decision to choose Endurance!
- The Endurance Team
Reviewed June 4, 2025
After I submitted my information online, a representative from Endurance called me back. From the different packages they offered, I chose the bumper-to-bumper plan, which covers major components such as the engine, transmission, front-rear differential, electrical components, and AC. The coverage seemed like a good deal for what was included. Making payments is easy, and I handle them myself. My coverage begins on the 12th of the month or after I put in 1,000 miles on the vehicle.
Hi there, Christopher! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that the sign-up process was smooth and that you found the coverage to be a good fit for your vehicle's needs. It's great to know that you appreciated the straightforward payment process and that our plan aligns well with your requirements. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to providing you with continuing service and support for the road ahead!
- The Endurance Team
Reviewed June 4, 2025
I use my car a lot for work and travel often, so I decided to get an auto warranty from Endurance for extra protection and peace of mind. Everything was great from the start. The representative I talked to was knowledgeable, calm, and personable, and he explained the terms and conditions clearly. The coverage was also affordable. I expected it to cost $300 or $400 a month, so I was relieved that it didn’t
Hi Christina, Thank you for taking the time to leave such a wonderful review! We are delighted to hear about your positive experience with Endurance and our knowledgeable representative. We strive to personalize our service, so it's gratifying to know we succeeded by ensuring you felt at ease and understood your plan. Thank you for your 5-star rating. We look forward to continuing to support you for many years to come.
- The Endurance Team
Reviewed June 4, 2025
When I went to get an oil change, I was talking to my service adviser. They recommended Endurance. The feedback I’ve gotten from other people was much better than what I had been looking at. So far, they are very good.
Hi, Kathryn. We are thrilled to hear that you've had an excellent sign-up experience with our customer service team. Thank you for choosing Endurance; we're always here to help if you need us!
- The Endurance Team
Reviewed June 4, 2025
I've been dealing with another company for eight years but I switched over to Endurance. I like their customer service. So far, I’m happy with them.
Hi there. Thank you for sharing your positive experience with Endurance. We are happy to know that our sales representatives handled the sign-up process respectably and that you're happy with your decision to choose us. While you haven't utilized the warranty yet, we assure you that our team is committed to providing you with the support and service you need when the time comes. If ever you have questions or need assistance, please feel free to reach out. We appreciate your trust in us and look forward to having you as a customer for many years to come.
- The Endurance Team
Reviewed June 4, 2025
I did an internet search for auto warranty and I had a number of follow-up calls which for me was probably necessary to tip me over the hill or to change from a traditional dealer-based extended warranty. At first, I thought the price for Endurance was a little higher. But in theory, if we need it, the performance will be better. The trade-off was a higher cost, but a better warranty. The descriptions were consistent. And the follow-ups hooked me in.
Hi Timothy, we're thrilled to hear that you had a positive experience with Endurance and found the sign-up process satisfying. Whether you file a claim or have questions in the future, feel secure knowing we’re here to assist you every step of the way.
- The Endurance Team
Reviewed June 3, 2025
Customer service is good and the warranty is ok. My only issues is that, they will not pay for factory parts at their rate. My Volvo xc70 t6 is a high end vehicle and parts are more expensive. So if I use dealer parts, I have to pay the difference which can be expensive. However, dealer offers a life time warranty while Endurance after market part offers warranty until the coverage ends. This is a major issue I have but, I have no choice. I paid $1500 on my last service while Endurance pay a little over $700. This doesn't really help me out with paying to have a lifetime warranty from Volvo dealership.
Thank you for sharing your experience with Endurance, Joseph. We understand your concerns and know how important it is to feel confident in your auto protection plan. If you ever have questions about your coverage or options available, our team is always here to help.
- The Endurance Team
Reviewed June 3, 2025
I had another warranty, and I was checking Endurance out and theirs was a lot better. Their signup process was easy. When I was looking at the policy, it said 30 days and 1,000 miles. I called and I was going to cancel it. I talked to someone and they said, "Well, you can use some of it. You can use the towing or anything like that. But you can't replace an engine or transmission or something." If they didn't have that 1,000 miles in there, then anybody could just wait 30 days and get their engine replaced. I understand that. It's just I don't drive that much. It might take me a year for 1,000 miles on my car. Still, overall, my auto warranty policy is a good deal.
Thank you for sharing your experience with us, Charles. We're pleased to hear that the signup process was seamless for you and that you found value in your plan with Endurance. If you ever have questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed June 2, 2025
This company is a scam! They will deny any claims or only cover some of your claim then threaten to drop you if you file the claim. RUN from these scumbags. I have spent over $2000 in monthly fees only to get denied for every claim.
Hi, Christian.
We understand how stressful the claims process can be, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.
- Endurance
Reviewed June 2, 2025
We had a rather long wait to finally get to a claims agent. Fortunately for us it was Jennifer **. Having been a customer support manager, I can tell you from personal experience that she was fast, professional, very courteous, and had a great sense of humor. This was our first interaction with Endurance and Jennifer made a great first impression.
Thank you for sharing your positive experience with us, Jeff! We're thrilled to hear that our team provided such outstanding service and made a lasting first impression. If you need further assistance, we're always here to help. Welcome to our Endurance family!
- The Endurance Team
Reviewed June 2, 2025
This is the worst car auto warranty we have ever used. First when we tried to get a hold of claims department it took me 5 times to try and get through, first wait was 1/2 hour and gave up. I waited a couple of hours and tried again was 10th caller in line and asked to call back at my number, never got a call. Next tried again and waited another 1/2 hour or so and gave up. Took my car to the dealership to get fixed and they called and waited over an hour to get to someone, and THEY DID NOT EVEN HAVE OUR CAR ON RECORD WITH THE CONTRACT NUMBER!
When we called to cancel, they send us a cancel form that we have to TAKE TO A NOTARY AND PAY! We even have to have the Notary view the odometer reading and then send in a cancel copy to them before ANYTHING HAPPEN! We paid $168 a month for 5 months. Hope to get our money back or at least some of it. This is the first of my reviews and going to go viral now. I'm so mad!
Payment DetailsPayments Made
4
Payments Remaining
32
Payment MethodMonthly Bill
Last Payment Amount
$164.70
Last Payment Date
May 13, 2025
Late Fee$0.00
NSF Fee
$0.00
We're truly sorry to hear about the difficulties you faced while trying to reach our claims department and your frustration with the cancellation process. We value your feedback and aim to improve our services. If you're willing, we'd like to investigate these concerns and see what we can do to make things right. Please email feedback@endurancedirect.com with your contract and experience details so we can address your issues promptly.
- Endurance
Reviewed June 2, 2025
These guys are one of the best insurance companies I have ever dealt with. This is my second time doing with them and the customer service representative are good especially the one guy named Kevin, very patient, very humble.
Hi John, thank you for sharing your positive experience! We're thrilled to hear that our team provided you with exceptional service. We look forward to continuing to serve you and appreciate your support. If you need anything else, feel free to reach out.
- Your Assurance Team
Reviewed June 2, 2025
I originally signed up to become a member 4/12/25. Unfortunately the rep at the time was NOT clear about the pre-existing issue clause in their contract as well as that you cannot immediately go service your vehicle after you purchase a package with Endurance. I was very clear that this was my FIRST time ever doing an extended warranty and that my truck needed attention to the transmission and it had gotten worse. Fast forward after dropping my truck off for 3 weeks, I’m now advised I didn’t approval from Endurance to service my truck because it has a preexisting issue and that’s in Endurance policy. The same policy I wasn’t told about the day of signing. Still waiting on full refund for this complete inconvenience and nightmare of an experience.
Hi, Ryan. We’re sorry to hear that your experience didn’t match your initial expectations. We strive to be transparent about coverage terms, including the exclusion of pre-existing conditions, and regret any confusion that may have occurred.
Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.
-The Endurance Team
Reviewed June 2, 2025
Warranty sounds great, hope it is as good as it sounds...My sales man was great... Thanks for the great service, this warranty does sound great and I hope it is as good as they state in the phone call... My sales rep was very intelligent and knew exactly how to explain the warranty to me...
Hi, Christopher. We're thrilled to hear you had a great experience with our sales team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 2, 2025
I set up everything with Endurance online, but we did talk with them. We spoke to a very kind and informative rep, and we picked the best choice. I wanted to get another one, but I can't afford it on my other vehicle yet. I'm working towards it. Overall, the options that we received with Endurance were wonderful.
Thank you for your wonderful review, Keith! We're thrilled to hear that you had a positive experience working with our representative and that you found our options to be perfect for your needs. We'd love to assist in the future when you’re ready to get coverage on your other vehicle. Don’t hesitate to reach out if we can help in any way!
- The Endurance Team
Reviewed June 1, 2025
Endurance warranty promises to fix things in their warranty but they do not honor it. And they come up with excuses and offer to give you free monthly payments but they do not fix your car. Endurance is a scam. Dont buy their warranty. I had two policies with them, one for my Mercedes and one for my BMW. Stay away from this company, it's a fraud and a scam.
We are sorry to hear that you may not have had the best experience with us, Bob. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely, The Endurance Team
Reviewed June 1, 2025
I needed to get some warranty on my car. So, I called Endurance and the guy who sold it to me was really nice and gave me a great deal, and I took it. He let me know everything that I needed to know. And if there were some discounts that I could get, he made sure I got them. I had some financial problems. The payment was a little high because CARFAX was going to charge me $99, but I went ahead and went with him because I think that Endurance might be a better company. I pay 126 for Endurance. The salesman did his thing. He made me want it because he gave me discounts that he could give me, and he told me the things that would be covered. So, he sold me.
Thank you for taking the time to share your feedback with us, Rebecca. We're pleased to hear that our sales team provided clarity and ensured you had a positive experience. If any questions arise or if we may assist you further, don't hesitate to contact us.
- The Endurance Team
Reviewed May 31, 2025
My uncle works with Endurance. He has a Mercedes-Benz S550. And I was buying a Range Rover. These luxury vehicles definitely need to have an extended warranty if they're not within the factory warranty. And he told me that extended warranty was a great company to go with until I found out recently that Endurance doesn't actually work with Range Rover dealerships anymore.
I still have it on the Range Rover but I'm looking around for other extended warranties. I've heard good things about Endurance but after I got it, I've been hearing a bunch of negative things about them. So, I'm not even sure that I'll stick with them.
The shop will use Endurance if Endurance will pay. The problem is they charge $265 an hour for labor and Endurance only pays up to $150. If I’m paying Endurance, I shouldn't have to pay anything out of my pocket. If I'm under contract, everything is covered.
When Endurance explained it to me, they said everything will be covered. New parts will go in the car. I could send them to any Range Rover dealership. And now all of a sudden, I can't. When you're hearing it from a sales consultant or whoever that's setting you all up for this, tells you one thing and then you come to find out you really can't do everything that he's telling you that you can do. So, that sucks, honestly.
It’s easy to get signed up with Endurance, but some of the information that was provided to me was false. Make sure to fact-check them, make sure you get every other information that you need, and make sure they work with a certified dealership that works with your car.
Regarding their pricing, I would rather have them split it out over the five or six years instead of just doing three years. That would have helped me in my pocket payment-wise. When you're talking about giving out $273, a $10,000 contract and they don't work with the actual dealership, that's a lot of money. When Range Rovers was offering me a five-year extended warranty and it's payments for 18 months with five-year warranty and their payment was $279. So, for 6 bucks more, I can actually work directly with the actual dealership.
Tyrone, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely, The Endurance Team
Reviewed May 31, 2025
Endurance seems to be more complete, professional, and knowledgeable. Their price was right there too, so I decided to go with them. The customer service representative who helped me during signup was very good and thorough.
Thank you for the 5-star review, Stephen. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 31, 2025
I was once a member of CarShield and they totally screwed me over after a year and a half. Endurance seems to be the other company I could go to so that’s where I went with. I signed up a month ago and the process was fantastic. The guy I talked to on the phone was absolutely tremendous in helping me out.
In terms of pricing, they’re better than CarShield. I’m paying $10 more per month for Endurance and the $30 application fee. But it’s no big deal. I’m paying for 36 months and I get the last 12 months for free. It’s a four-year deal so it’s great. I’ve recommended them to a couple of people.
Thank you for sharing such wonderful feedback about your experience with Endurance. We’re delighted to hear that you found our signup process seamless and our plan options appealing. Your confidence in our service and your recommendation mean a lot. We appreciate your trust and support, and if there's anything more we can do to assist you, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 31, 2025
Called Endurance and the representative came on. I asked her was I able to take my car to the shop, the representative said, "Yes you available to take your car to the shop." When I take my car to the shop, the shop called Endurance and Endurance telling them that they cannot pay for the repairs because he didn’t put 1000 miles on the car. He only did 800. So I called Endurance and ask him. Why did they say I could take my car to the shop and now they don’t wanna pay for it, they telling me that you need 1000 miles as the contract says but I’m explaining to them that the lady I spoke to on May 23 didn’t ask me how many miles I had on the car. All she said was, "Yes you could take your car to the shop." I don’t think it’s right. Now I can’t fix my car because Endurance does not want to pay for the repairs. I do not recommend Endurance at all. I even offered to pay the $800 because I’m short mileage 200 and they still didn’t do it, this is unbelievable.
Hi Manuel, We're sorry to hear about your claims experience and for any confusion surrounding the mileage requirement outlined in your contract. Our commitment is to offer transparency and support to all concerns our customers might face. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed May 30, 2025
I’ve had Endurance since 2018 when I bought my used car, and the warranty had expired. Over the years I’ve had them, everything’s been fine, no problems at all.
Hi Martin, we're glad to hear you chose to renew your plan with Endurance and that your interactions with our team have been satisfactory. We appreciate your loyalty and are here to support you with any future needs!
- Endurance
Reviewed May 30, 2025
My mate has another car, and she went with Endurance. So far, they’re treating her good. So, when I bought a car, I jumped on and went with Endurance also.
Customer service was excellent. It actually has some benefits that I didn't even know about when he was explaining everything to me on the coverage and everything. So, I was excited about that. I told my parents and everybody else about it.
Donnell, thank you for recommending us to your parents! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 30, 2025
I wasn’t really looking for anything, but they called me, and I started thinking about it. My vehicle is a 2011 and it’s getting older. I figured out there would be issues down the road and I wanted to be covered. The sales representative that I spoke to was very kind and respectful, and the coverage offered from Endurance met my expectations.
Thank you for taking the time to share your positive experience with us, Donald! We're delighted to hear that the sign-up process was smooth and that you felt well-informed and respected throughout your interaction. We aim to continue providing you with excellent service, and your satisfaction is our highest priority. We truly appreciate your confidence in Endurance and look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed May 30, 2025
I need an auto warranty for my car that I bought last January, so I decided to get coverage from Endurance after I saw good reviews on Facebook. Customer service was nice and they answered all my questions. The cost is reasonable for $136.
The only thing I complained about was changing my due date. Because I called to change my billing date to the 4th or 5th because the 1st doesn’t work for me. I don’t want all my bills hitting at once. They said they couldn’t adjust it.
We truly appreciate your kind words and glowing 5-star rating, Jarriod! It's fantastic to hear that you had a positive sign-up experience and found our customer service team exceptionally friendly and patient. Rest assured, our commitment is to provide you with excellent service should you need it in the future. Thank you for choosing us!
- The Endurance Team
Reviewed May 30, 2025
I just bought a used car and I wanted to make sure that it was covered. I have purchased Endurance and I’m just waiting for the probation period but everything’s going good. The timeframe with the rep, Moses, was top. Overall, it’s been a great experience.
Thank you for the 5-star review, Michael. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We look forward to continuing to provide you with excellent service for many years to come.
- Endurance
Reviewed May 30, 2025
I saw Endurance ads on TV and thought I'd better check my car warranties and found out they had expired. I don’t like paying for it, but I wanted to make sure I can cover expenses if something happens.
The representative explained everything to me, and I agreed to it. It seemed she was very informed about the product. She was very cordial and business-like, so it was all good.
Hi, Mary. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed May 30, 2025
Someone called me last week and I told her I'm not sure if I wanna continue with my Endurance Warranty contract because I can't wait that long to get my car fixed. I feel like I may have to call in and cancel.
With signing up, everything was fine. The customer service representative was very helpful and I felt comfortable. I just wish I would have had some time to really collect on the actual contract that they're giving.
Thank you for sharing your experience, Kristy. We’re glad to hear the sign-up process went smoothly and that you felt supported by our representative. That said, we completely understand your concerns about repair turnaround times and how that can impact your ability to rely on your coverage when you need it most.
We’d love the opportunity to learn more about your specific experience and see if there’s anything we can do to help or clarify. Our goal is always to provide fast, dependable support, and we appreciate your feedback as it helps us improve. When time allows, please send us an email at feedback@endurancedirect.com so we can learn more about how your experience with Endurance could have been better.
Thank you,The Endurance Team
Reviewed May 30, 2025
The sales agent answered every question I had. He was knowledgeable and very friendly, and I was pleased with him. I thought the price was quite reasonable considering it’s only a couple of dollars more than the car payment. It’s well worth it in case something major goes wrong with my car.
Hi, Tom. We're thrilled to hear that our service met your expectations and that your interaction with the sales agent was excellent. It's great to know that our team offered both the knowledge and friendly support you expected. Thank you for choosing Endurance and reaching out about safeguarding your peace of mind. If you need further assistance, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 30, 2025
I needed a warranty for my two vehicles, and Endurance was highly recommended by a friend. The sign-up process was good. The representative was very knowledgeable and walked me through what I was looking for, which gave me confidence.
Thank you for sharing your experience with us, Robert. We're delighted to hear that our representative provided the thoroughness and expertise needed to make the sign-up smooth and seamless for you. Should you need further assistance, feel free to reach out. Thank you for giving us the opportunity to protect you and your vehicle. We look forward to continuing to support you.
-Endurance
Reviewed May 30, 2025
I got Endurance after finding out my previous warranty was going to expire. Their sales agent was very nice and professional. She told me about the extra stuff that they were throwing in just for their appreciation. I found that to be wonderful.
Thanks for sharing your experience, Brenda! We're glad to hear that the sign-up process went smoothly. It's great to know our team provided you with excellent service and the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
My car is a 13-year-old Mustang with 117,000 miles on it. I had CarShield for a couple of years, then I found that they weren’t giving me even 90% of the repair price. One repair was $1,10,0 and they only paid $700. That happened twice, and that's not good. They also said with a $100 deductible, they’ll pay for car repairs. They pay less than that, so finally, I said, “To heck with it.” I got rid of CarShield and said, “Let me try something else.”
With Endurance, there were no forced sales. If somebody gets too pushy, I would hang up and say I'm done. But I called them, they didn’t call me, and the rep said, “You can sign up and you have 30 days to cancel.” It's a $100 deductible and they pay you full price and the rep stressed that several times. I told him that I left CarShield because they said they're gonna pay for repairs but didn't say full price minus deductible, and the Endurance rep said, “We're gonna pay for car repairs.” That's ambiguous, but this guy made it very clear. He goes, “We pay for everything like electrical and air conditioning, except brakes and tires.” That's reasonable and I understand that. It was a good experience.
Thank you for sharing your detailed experience with us, John. It's wonderful to hear that you're happy with your decision to switch to Endurance and that our team could address your previous concerns with clarity and professionalism. We look forward to being your trusted partner on the road and assure you of continued, dedicated support. Should you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.
- The Endurance Team
Reviewed May 30, 2025
I got an extended warranty because of how complicated cars have become. Cars aren’t cars anymore with just an engine. Now we’re driving a computer. I like that when I got Endurance, there are no strings attached. If I don't feel it’s worth it in three months, I can drop it. The rep I talked was very knowledgeable and professional. I told her about my concerns, and she told me about the various plans and went over everything. I was on the phone probably an hour with her. I felt very comfortable in going ahead and signing that day.
Thank you for your positive feedback and for sharing your experience with us, Robert! . We're thrilled to hear that our sales representative provided the clarity and reassurance you needed. If you have further questions or require assistance, don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 30, 2025
Getting an Endurance extended warranty was a great move for me. I'm glad they accepted me and we were able to work something out. I had a previous warranty and it was going to expire in August. The Ford dealership gave me the information and told me give Endurance a call. It goes into full effect during the 8th. Both my parents will also be getting Endurance.
Thank you so much for sharing your positive journey with us, Vernon! We're delighted to hear that the transition to Endurance was smooth and accommodating for you. It's wonderful to know you're happy with your decision and even considering recommending us to your family. We're excited to continue providing the coverage and support that meets your needs. If there's ever anything more we can do for you or questions arise, we'll be here to help!
- The Endurance Team
Reviewed May 30, 2025
Endurance’s customer service during signup was good. I’d recommend them.
Hi, Krystal. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed May 30, 2025
I have an extended warranty on my vehicle right now that I got when I first purchased the vehicle. And that extended warranty is going to expire at the end of next month. So, I just picked up another warranty. I've been seeing the commercials that have Danica Patrick on it a couple times. And I went online and just looked into it and it just seems like Endurance would be a fit for me.
The sign-up was good and easy, and it was nice talking to someone. I didn't have to go through different channels of automation before I got to a person. When I went online to put in my information, I got a call right back immediately. I had to go outside and just get the information that was needed regarding my vehicle.
Thank you for the 5-star review, Toni. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 30, 2025
My experience with Endurance was good. The second person I talked to explained things better for me. I was going to cancel, but he told me all the things that I had and that made me feel better. For everything that I'm getting, the cost was very affordable. The only thing is that I was told I would receive a hard copy of ym contract in the mail,but I never did. Besides that, I'm happy with Endurance.
Hi, Emma. Thank you for taking the time to leave us a review. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve.
You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Sincerely, The Endurance Team
Reviewed May 30, 2025
I just bought a policy from Endurance a few weeks ago. The gentleman I spoke with was very polite and professional. He offered me what I thought was good terms.
Thank you for your kind words, Paul! It's great to hear that the sign-up process went smoothly, and we truly appreciate your recommendation! If there's anything else we can assist with, please let us know.
- The Endurance Team
Reviewed May 30, 2025
The sales agent at Endurance was great because they cared about what I was talking about. I used to have CarShield, and all they wanted to do was take my money. I called Endurance and talked to them, and that experience made me feel comfortable enough to sign up. I was also impressed with a lot of the coverage they offered.
Trudie, we so appreciate your review and look forward to continuing to provide you with excellent service!
- Endurance
Reviewed May 30, 2025
I did not have a good experience. Endurance doesn’t cover a lot of things, like the braking system and sensors, and that’s not fair. Those should have been covered. Even when you get certain things worked on, they don’t pay for the labor. For the price I pay, it should have been way better.
Andrew, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed May 30, 2025
I have a 2013 150 and it only has 49,000 miles on it. The auto warranty I was with went bankrupt so I went with Endurance. I trust Danica Patrick, a NASCAR racer and patriot. Kris was my rep and she was awesome. She knew that I was really not trusting. She said, “Larry, you can trust it.” That was one of my main concerns. I needed some help in case something goes wrong in my truck, so I can get it fixed. So far, I’ve had a good experience with Endurance. I talked with them the day before yesterday. They're gonna mail me a copy of my booklet in paper so I know what they are gonna cover. I don't like my phone as I'm not technology savvy.
Hi, Larry. Thank you for taking the time to share your story and express your trust in our service. It’s fantastic to know that our team provided support and understanding that is suited to your financial and personal situation. Danica Patrick’s endorsement means a lot, and we’re glad it reinforced your confidence in our coverage. Should you have any questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 30, 2025
I’ve had Endurance for just two months, and I’ve never had to use it. The guy who assisted me in signing up was very polite and efficient, so I was very satisfied with the experience.
Hi, Renzo. We appreciate the rating and are glad we could provide you with a positive experience!
- Endurance
Reviewed May 30, 2025
I had another warranty company that didn't want to pay any claims, so after two years, I decided it was time to change. I don't know how Endurace is going to be -- It’s only getting close to 30 days now. It might be the same way, but we'll see how it's gonna work. Customer service was good.
Thank you for the review, Hilary. It sounds like you had a positive experience with our team. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- Endurance
Reviewed May 30, 2025
I love my car and it's my dream car. It's a Dodge Challenger, and I keep it nice and clean. I'm disabled and I get just a little over $1,000 a month on my disability. And that pays my bills. If anything goes wrong with my car, I can't afford to pay it. I don't want to leave it on the side of the road, so I have AAA insurance also. And I have roadside assistance with them 200 miles, because I don't ever drive that far.
The guy from Endurance was nice on the phone. The sign-up was really easy. But you have to read the policy over and over until you learn it. So far, with my car, being a 2014 and not the old style that we used to have here, everything's made cheaper. And so, things are going to go wrong sooner than these million-mile cars we used to have.
Hi, Thomas! We're thrilled to hear that the process of signing up with Endurance was seamless and that our representatives made it a pleasant experience. We understand that navigating the details can feel overwhelming, but we're always here to help clarify any questions or concerns you might have. We appreciate your trust in us and are committed to offering you continued support and peace of mind. Should you have any questions or require assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 30, 2025
I've been seeing ads online and on TV and stuff about other companies. And somehow endurance popped up. And so, I thought I would give it a try. It’s been a month since I signed up and their customer service is good.
Hello, Susan! We're thrilled to hear that your experience with Endurance has been smooth and that our customer service team made your sign-up process straightforward. Thank you for choosing us and for sharing your positive experience. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed May 30, 2025
My vehicle is getting a little older and it’s out of warranty, so I might as well give it a try. So I signed up for Endurance Auto Warranty after seeing advertisements and mailers about their coverage.
Hi Jeff, thank you for sharing your positive experience with us! We're thrilled to hear that you found the sign-up process simple and our customer service team helpful. It's great to know that you've had a smooth experience so far. Should you ever need any assistance in the future, we're here for you at any time.
- The Endurance Team
Reviewed May 30, 2025
Had Endurance with last vehicle. Price was great. Customer Support has been great every time I call. They take their time, break it down to understand and very knowledgeable regarding my questions. Thank you!!!
Hi, Heidi. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed May 30, 2025
The Endurance signup process was okay. I had no problem. The customer service was knowledgeable and they explained a lot. They went through a lot, so the process took a while. The cost was good. I called back and they lowered it down a little because I was going to cancel it. But I don't even know if I can really keep it right now. I just got a new car and I have full coverage insurance on it.
Thank you so much for choosing Endurance, Angela! We're thrilled to hear that your sign-up experience was smooth and that you found our customer service knowledgeable. If you ever have questions as you consider your options, please don't hesitate to reach out. We're here to support you through any decision.
- The Endurance Team
Reviewed May 30, 2025
The factory warranty on my vehicle was running out, so we wanted to put something on it. Signing up with Endurance was great. I liked the offer, and they were willing to work around payments because we’ve got two cars that we needed warranty on, and it was going to be expensive for us. They did that so that we got to where it was beneficial to us. The cost was terrific.
Hi, Susan. Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our offer was both competitive and flexible, fitting your budget perfectly for both of your vehicles. Hearing that you found our customer service and payment options helpful in achieving peace of mind with your warranty coverage is especially rewarding to us. Thanks again for choosing Endurance. We look forward to continuing to serve your vehicle protection needs!
- The Endurance Team
Reviewed May 30, 2025
I got Endurance because I believe they don’t have third party person. Overall, customer service is good and I would recommend them.
Thank you for the 5-star review, Ida. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 30, 2025
I haven't experienced using Endurance Warranty yet, but talking about it was a 5-star experience. They were super at the beginning. The guy that I had was super nice because I wasn’t sure what I wanted to do. I was real hesitant, so I called a lot of times, and he told me that I had time to think about it. I didn't feel pressured. When I called back and was gonna cancel, he was good enough that he made me hang on.
HI, Scott. We're thrilled to hear about your positive experience with our representative and your five-star rating! We value your satisfaction and are glad to have reassured you about your decision. If you need any further assistance or have additional questions in the future, we're always here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 30, 2025
Allec was very helpful in helping our family continue our services after we had a financial decrease in our budget. I thought we would have to cancel but he thoughtfully helped us come up with a plan to keep our services and protect our vehicle against repairs. I have a peace of mind knowing we're still covered. This is a company that truly cares!
Thank you so much for sharing your experience, Tonya! We're thrilled to hear that our team was able to assist your family in continuing your coverage despite budget changes. We're committed to supporting our clients’ needs and are here for any future questions or assistance you may require. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
The signup process with Endurance was good. I didn't understand some of the stuff because I signed up on my phone, but I called them and they explained everything to me. They told me the best plan that was available and I chose that. I have not used Endurance yet.
Thanks for sharing your experience, Donald! It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
I bought a used car at a car lot and I don't have a car payment. It's 2012, and I figured I might as well get something just in case you never know. I shopped around a little bit, and I was also told that Endurance was the better of the warranty companies. The representative that I worked with seems very knowledgeable, very personable, and very kind. I was looking for full coverage, and it was in my price range.
Hi, Teresa! Thank you for sharing your experience with us. We're thrilled to hear that you found our sign-up process seamless and our representatives helpful and kind. Though you haven't needed to utilize your plan yet, we're committed to delivering reliable and outstanding service whenever you do. If you have any questions, feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 30, 2025
I was getting some emails from Endurance and I asked my mechanic if he knew anything about the company and if he had good feedback. He said he hasn't had any issues working with them. Their plan options were fairly reasonable. Customer service was pretty good too except they spelled my name wrong on my email. I never got my documents for a month. I was like, "They took my money. Why have I not gotten anything?" But once I got that straightened out, it was fine. I would recommend Endurance.
Hi, Jena. Thank you for choosing Endurance and sharing your thoughtful review! We're delighted to learn that our plan options and costs met your expectations. We sincerely apologize for the delay caused by the misspelling of your name and appreciate your patience as we resolved this issue. Please rest assured knowing our team is dedicated to providing you with timely and efficient support. Don't hesitate to reach out to us anytime for further assistance.
- The Endurance Team
Reviewed May 30, 2025
I haven't started coverage yet.. It starts in June with a 30 day or 1,000 miles.. I'm glad I saw the ad online.. I have my contract and my membership card. I don't have anything else to add at the moment. The reviews for Endurance look excellent, compared to some other companies!! Thank You!!
Gretchen **
Hi, Gretchen. Thank you for sharing your initial experience with us! We're thrilled to hear you're pleased with your decision. If any questions arise before your coverage kicks in, please feel free to reach out. Thank you for trusting us with your peace of mind!
- The Endurance Team
Reviewed May 29, 2025
I declined to purchase an Endurance Warranty. I'd attempted to get a quote from Endurance Website. It repeatedly advise me that there was a "problem" with my detailed submitted information. So I finally called their contact number and was greeted by a very congenial man who somehow had his hands on my complete application including all the details I'd entered. From there the conversation deteriorated. I was seeking written details of what would be covered, and what not, and a breakdown of costs and option. Instead, he kept offering me a continuing parade of changing options.
Every time I asked a question, he would reply with something like "Oh, you know we can factor that in, and give you special price for that today." Every question I asked provoked a new proposal from him. I kept asking for a written summary of details, but he repeatedly said, "we don't offer written quotes." Every time I said that, the price dropped by a couple bucks, and/or the terms he was verbally proposing changed again, supposedly in my favor.
In sum, I never got what I needed to properly reflect on coverage from Endurance. He also kept repeating words to the effect, "we can't duplicate this deal if you call back, later. These are first-call options." He kept ramping up the pressure to make a "sale" entirely over the phone. I finally said, "I think we're done here. This isn't the way I do decision-making." Although remaining congenial throughout, he replied, "I think you're making a big mistake," and hung up before I could finish saying, "thank you for your time." With those kinds of sales practices I will never trust this company with my business.
Thank you for sharing your detailed experience with us, Roy. We sincerely apologize for the frustrations you encountered while trying to understand our coverage plans and obtain a written quote. Our intention is never to make our customers feel overwhelmed or pressured during the consideration process.
We appreciate your feedback as it helps us identify areas for improvement, ensuring we provide clearer communications and excellent service in future interactions. If you ever decide to revisit coverage, we’d be happy to connect you with a specialist who can walk through everything at your pace, no pressure.
- Endurance
Reviewed May 29, 2025
I saw another company on TV. When I went to look them up on the internet, I saw that Endurance was the number one company. It was very prompt. The guy who signed me up was really, really nice.
Thank you for sharing your positive experience with us, Tracie! We're thrilled to hear our customer service team provided exceptional support and made your sign-up process smooth and satisfying. We're here anytime you have questions or need assistance.
- The Endurance Team
Reviewed May 29, 2025
I bought a warranty when I bought my car, but it's not worth a darn. I wanted to have something that would protect me for another 50,000 miles. Endurance met every question I had and got it done quickly and efficiently. Their representative did everything I needed done. I got the Supreme Plus package that covers everything. They also sent me a book and that's all I'm gonna use.
Thank you for sharing your experience with us, Tommy! We're thrilled to know that your interactions with our representative were seamless and satisfying, and we appreciate the feedback on your plan. We appreciate your recommendation to friends and family and are excited to continue delivering exceptional service.
- The Endurance Team
Reviewed May 29, 2025
I was searching for some extended warranty because I purchased a vehicle where the factory warranty was gone. The dealership was offering a warranty, but I felt like it was kind of pointless for the amount that I was gonna have to pay. First thing that popped when I searched was Endurance. I did a little research and made the call.
The representative was very informative and gave me suggestions on what I needed and told me what I could get. They got my information, pretty much laid out a plan, and gave me the quotes. They weren’t pushy. They gave me the opportunity to decide what I wanted. It was a very smooth process. They did offer incentive to go ahead and sign up, which I did do. I got contacted several times through phone call and email, and they also offered promotions on additional vehicles.
Hi, Charles! We appreciate you taking the time to share your positive experience. It's great to hear that our customer service team provided you with clear and helpful information without creating any pressure. We're glad the process was smooth and that you felt informed every step of the way. Thank you for choosing Endurance; we’re here to support you and your vehicles whenever needed!
- The Endurance Team
Reviewed May 29, 2025
The extended warranty on my car was getting ready to expire, so I looked for a company. I went with Endurance since they offered a good deal and they seemed to meet my needs. The guy I talked to was very friendly and easy to talk to. I enjoyed working with them.
Hi Patricia, thank you for your feedback! We're thrilled to hear that our team was able to provide the comprehensive coverage that matched your needs and that our representative made the experience enjoyable with their friendly approach. Should you have any more questions or need further assistance, feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed May 29, 2025
From start to finish, dealing with this extended warranty company was a nightmare. I was constantly given the runaround, and the representatives failed to explain critical details—like the fact that there is a cap on repair costs, depending on where you take your car. I was told I could take my vehicle anywhere for repairs, only to find out later that the warranty wouldn’t fully cover the costs because the shop exceeded their cap. As a result, I had to pay $1,200 out of pocket.
To make matters worse, it took nearly a month to get any real answers about my claim, all while I was paying for a rental car on my own. No one communicated clearly, and I was left in the dark throughout the process. This is by far the worst place to purchase an extended warranty. I highly recommend looking elsewhere—save yourself the stress, time, and unexpected expenses.
We’re sorry to hear about your experience with your claim, Amanda. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage.
- Endurance
Reviewed May 29, 2025
Endurance kept calling me and offering me stuff, and I figured that if something was to happen to my car, I might use them. So, I went on ahead and got it. The reps who worked with me to get everything set up were professional. I was not even going to get it, but they convinced me to get one. I got a full coverage, which I can use it after 30 days. I, however, tried to call them one day so I could make a payment. I was going to have my mom sign up for it, was on the phone for an hour, and couldn’t get in touch with anybody.
Thank you for sharing your experience, Fungai. It's wonderful to hear about the professionalism of our representatives, and we're glad that aspect stood out during your initial setup. We understand your frustration regarding the coverage start date and have noticed that further clarity is needed here. Endurance's auto protection plans have a 30-day and 1,000-mile waiting period before the plan can be used.
Additionally, we're sorry to hear about the difficulty you faced reaching our customer service team, as this is not the standard we aim for. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 29, 2025
I signed up for Endurance Warranty last month, and it all seems good. My only issue was that, in a roundabout way, I felt rushed to make the decision because if I didn’t make the decision within a certain amount of time, I would lose the special pricing, and I didn’t wanna be without it. It’s running out in July.
I just started getting pricing quotes, so I hope I went with the best price because that way I could make a decision. This day and time, you have to save money.
Thank you for sharing your experiences with us, Kimberly. We’re glad to know that, overall, our customer service team provided helpful guidance during your sign-up process and that you found our pricing competitive. We strive to offer excellent service to help you trust in your decision, and we are optimistic that you’ll find satisfaction in your choice with Endurance as you utilize our services. Should you have any questions or require any assistance in the future, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 29, 2025
Endurance sounded very professional and very much there for the consumer, especially for someone like me making decisions about my vehicle.
Thank you for sharing your positive experience with Endurance, Paulette! We're thrilled to hear that our representative was able to provide clear and thorough details about our coverage options and that you felt respected during the process. Please feel free to reach out to us anytime for further assistance. We appreciate your top rating and look forward to serving you!
- The Endurance Team
Reviewed May 29, 2025
The signup experience with Endurance was good. I just got a new car and I wanted protection. The cost was reasonable and they had good reviews online. The signup was questionable at first because they had a little bit of a higher price. But because of my car's age and mileage, they gave me a better price and I was happier with that. I just made my first payment and haven't done anything with them yet.
Hi Theodore, thank you so much for sharing such a wonderful review! We're thrilled that you were pleased with our coverage plan and appreciated the customer service provided during your sign-up experience. Should you have any questions or need further assistance, feel free to reach out to our dedicated team.
- The Endurance Team
Reviewed May 29, 2025
Endurance made it quick and easy for me. I was looking for a warranty one day. I heard of them through being online and I was actually getting mail from them. So, I decided to just go ahead and give it a shot.
They were probably my first option. Actually, I got full coverage from them, and the price wasn't that expensive. It wasn't as costly as I thought it was gonna be.
The representative made everything work for me. And basically, she just gave me perks for the warranty and locked my rates for me. She gave me an extended type of warranty for the same price. She said I could use it after 30 days. She did great. So, it all worked out.
Thank you for sharing your positive feedback with us, James! We're happy to hear that your experience met expectations and that our team provided you with excellent service. If there's ever anything you need or anything you'd like to suggest that would allow us to improve, please feel free to reach out. We’re eager to assist you.
- The Endurance Team
Reviewed May 29, 2025
I am a new customer. I just got your Endurance but what I seen from your customer service I think I am going to be really happy. Sales person was friendly and experienced in her job. She took her time to go over everything and asked if I had any questions in between. Tell me all about what I get with endurance. That made it easier to understand. The sales person should get a raise. She great.
Hi, Randy. We appreciate the kind words and are glad our sales team could provide you with a positive experience!
- Endurance
Reviewed May 29, 2025
The customer service person I spoke with knows her job quite well. She made sure I got all the information I was looking for! She went above and beyond to make sure I got to where I needed to be to get all my questions answered. She is definitely one of the best I have worked with!! And concerning, I only have 3 payments left that's saying a lot of her knowledge.
We appreciate your enthusiastic review, Donna! It's wonderful to hear that our team went above and beyond to deliver such stellar service. We're always here to help with anything else you might need.
- The Endurance Team
Reviewed May 28, 2025
I purchased a warranty on my 2011 Ford Taurus Limited. The car had 127000 miles on it so I knew not everything would be covered. After 2 months I need to file a claim. I had 128950 miles on it and I blew a brake line. I took the car in to a repute shop and was told kid needed new rear brakes. I looked at my warranty and it said the rear calipers were covered under my plan. Call the claims center and spoke with the agent along with the mechanic. The Mechanic told the agent brake fluid got on the brakes a cause the brakes to fail and that they needed replacement. The agent said he researched the reason and said only the brake line was covered.
When asked why essential the calipers right and left covered he stated that within the details of the warranty the brake fluid spraying on the brakes voided the calipers being covered and rejected all but the brake line. He stated $40 would be covered none of the brake fluid, calipers or refilling the brake line and blended the brake lines. So of the $1,000 break job would be covered except for the $40.00 for a new brake line. When I called the help desk they said that’s correct and that was it. I cancelled this scam right there. If it sounds too good to be true don’t believe it.
Hi, Thomas. We're sorry to hear about your experience and that you’ve chosen to cancel your coverage. We understand how frustrating it can be when expectations aren’t met, especially during a costly repair. While coverage decisions are based on the specific terms of your contract, we’re happy to review your claim and cancellation details with you. Please don’t hesitate to reach out. Our team is here to provide clarity and support.
Thank you,The Endurance Team
Reviewed May 28, 2025
My experience with Endurance was positive and productive for my situation. The agent was knowledgeable and friendly. I would recommend this company. I will consider doing business with them in the future.
Hi, Vonnel. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed May 28, 2025
I spoke with Tabitha today, and Not only was she very professional she was very helpful! So far dealing with Kenya, Tabitha, and Audi have been a very good experience in reference to customer satisfaction or support. So far I am very curious.
Hi, Michael. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 28, 2025
Sales people in the phone never pointed out my "elite" policy would never pay more than 2500 for any repair. When the cvt transmission went out my wife's Nissan, two shops established in the neighborhood of 7000 for parts and labor and both warned me there was a limit on what endurance was likely to pay. After reading the very small fine print in my very small policy booklet, I decide we would be better off just to get a new car. First time I called to cancel the policy, the "salesman" on the phone tried to talk me out of it but promised to send me the necessary forms but never did.
When I finally got in touch with an honest associate and actually got the forms, you about know they must've dated, signed and notarized, and an actual pro-rated refund will not come quickly. In the meantime you will get several notifications that your policy has lapsed, when you stop payment, which is through a 3rd party billing company. THANKS DANIKA, BUYER BEWARE!!!
George, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely,The Endurance Team
Reviewed May 27, 2025
I have been with Endurance since November 2024. I found out I had needed a transmission. I was told there was a discrepancy with the mileage, so they refused to pay my claim. My car was driven roughly 0.8 miles to my friend’s apartment and wasn’t driven for three weeks, due to the fact I was in New York dealing with a family crisis.
Tasha, we’re sorry to hear about your experience. Protecting customers from costly breakdowns is the heart of our business. We take your concerns seriously, and we’d like to see what we can do to make this right. Please email feedback@endurancefirst.com, and one of our customer service representatives will be happy to assist you.
Thank you,- Endurance
Reviewed May 27, 2025
My car is getting old, therefore, I sought to have additional insurance for it, naturally. I am a recent customer of Endurance and can attest to their inability on providing the customer with reliable service. When I initially contacted them, they basically promised by word rental car service when in need, hotel discount if car broke down in different city etc etc. To my surprise, the insurance representative never asked for pictures of the car mileage or vin, nothing. It was on the contract to be able to take the car to a shop and if they find a need to cover that need. I took my car to the Nissan to check on it when contract stated I was able to. An investigation was to be made by Endurance claiming that it was too early to make a claim. 3 weeks of waiting (my car at the shop) me paying for rental car $500+ and making me pay for tear down of transmission ($700) for further investigations, Endurance did not accept the claim.
I am a single mother who needs her car to get to work. This company failed to come through as they promised they would. I would not enter into a contract with them ever again. Nor do I recommend them due to this and unprofessionalism in that O attempted many calls and left voicemails. They never got back to me with an answer and took 3 weeks and the car dealership rep calling them to get any news. Unreliable. What a waste.
We’re sorry to hear about your recent claims experience, Florence. We value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon as soon as possible to see what we can do to make things right.
- Endurance
Reviewed May 27, 2025
I called to cancel my policy, but Account Manager, Shelley, showed me the value of savings on commonly reported repairs that are covered by the plan. She was very friendly and respectful. I kept the policy.
Hi, Rodney. We're happy to hear that our team provided you with excellent service and that you chose to stay with Endurance. If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed May 27, 2025
Worked with Steven & Katherine, both were transparent and answered our questions thoroughly. Katherine worked diligently to get us the best coverage at the best price for our other vehicle. There was no pressure from Katherine to purchase the additional coverage.
Hi, Leanna. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 26, 2025
Let me start off by saying that my biggest regret is that I didn't sign up with Reed when I originally made the call. One couldn't ask for a better experience, there wasn't a question That I had that wasn't answered. I have peace of mind knowing that almost every major part on my car is covered anywhere in the country and at such a great price! I couldn't ask for more, I couldn't be happier. Thanks all.
Hi, Alvin! We are thrilled to hear about your exceptional experience with our team and appreciate your 5-star rating. We're always here to answer any further questions you might have. Thank you for choosing Endurance, and we look forward to serving your vehicle needs for many miles to come!
- The Reed Team
Reviewed May 26, 2025
I was aware of different policy companies from TV, social media, and advertisements, so I ended up calling three of them. When I compared all three, it was easy to decide because Endurance gave me a clear understanding of what the coverage was. The person on the phone explained everything very clearly and was willing to work through some of my concerns.
I was looking for full coverage and I was able to obtain it. The whole experience was easy with no pressure, and I felt good about the product.
Thank you for sharing your positive experience with Endurance, Rafael! We're thrilled to hear that you found our coverage terms clear and the phone conversation with our team helpful and straightforward. It's important to us that our customers are comfortable and informed when choosing our services. If you ever need assistance or have further questions, feel free to reach out. We're grateful for your recommendation and look forward to serving you in the future!
- The Endurance Team
Reviewed May 26, 2025
I had bought a newer truck and I know that these trucks were known for some problems. So I wanted to have a warranty in case I have a problem. I'm a mechanic, but the parts are expensive, so I'd rather just pay somebody to do it. Endurance seems to be highly rated and I have a co-worker that I work with that has Endurance so I went with them. The signup experience with them was good, and the representative was very nice and knowledgeable. I think that everything he told me about the plans were good. The plan that I have right now is a good value for the price. I am interested to see if I can upgrade my coverage to the one that covers the suspension as well.
Hi there! We're thrilled to hear that you had such a positive sign-up experience with our team. Thank you for your trust and for recommending Endurance based on your experience. Should you have any questions or need assistance with exploring upgrading your coverage in the future, don't hesitate to reach out. We look forward to serving you and ensuring peace of mind with your vehicle coverage.
- The Endurance Team
Reviewed May 26, 2025
I first signed up with Endurance in 2017 or 2018. And so, I went back with them because I believe in them. And I thought I would just stick with what I know rather than trying something different. And I like Endurance better. I had a small claim before, and it wasn’t over $200, but still, I’d rather go with somebody I know than somebody I don’t know.
The only thing is that I got a bill for them, but I never received the paperwork in the mail, other than the fact that I had signed up. And then I called because I was getting worried. Because when I first signed up years ago, I got a little book about them and a card. It had the number and all that in it. As a matter of fact, I kept that little book in my glove compartment, and it's still in there, and I know I can’t use it anymore. So, I thought I was going to get one, and I never did get one. And now, they told me I had to print it out. So, it wasn’t the best. It was’t like the first time I signed up.
And I haven’t had time to print out the 24 pages because my printer was not working. My ink died on me. And I just got back from vacation, and I’m going again this weekend. But I guess that’s the way they’re doing it now, which is not good at all. And it’s a little inconvenient to do it the way they’re doing it now.
Thank you for sharing your experience with us, Ann. We sincerely appreciate your feedback, as it helps us to continuously improve our service. We're glad to hear that you trust Endurance and value the coverage we provide, which stands out against other options.
We apologize for any inconvenience caused by the current process of obtaining your documents. To ensure you have everything you need, please contact our Customer Experience Team. They will be more than happy to assist you promptly.
Thank you once again for choosing Endurance. We appreciate your loyalty and look forward to serving you with the dedication and support that you've come to expect.
- The Endurance Team
Reviewed May 25, 2025
The Endurance representative did great. He explained everything and made sure I understood everything that he went over. We reviewed it three different times. I was hoping for the price to be lower, but you get what you pay for, so I understood. I didn't get a warranty when I purchased my vehicle because my plan was to get one like this.
Thank you for sharing your positive experience with us, Damarcus! We're delighted to hear that our representative explained everything thoroughly during your sign-up process. We understand your view on the pricing and appreciate your understanding of the value in our services. If you have any other questions or need assistance, feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 25, 2025
I have a 2015 Chevy Silverado truck that means a lot to me. It was my dad's at one time, and when he passed away, I got it and wanna be able to keep it. I signed up with Endurance not too long ago and got full coverage. The person I worked with was very knowledgeable about everything and answered all the questions I had.
Thanks for sharing your experience, William! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help.
Welcome to Endurance!
Reviewed May 25, 2025
I have a truck that was reaching 100,000 miles, and I know a lot of times, once they get older, they have issues. So, I decided I should get a warranty for it. I have heard that Endurance is one of the better ones from my auto mechanic shop. When I reached out to them, everything was good. The coverage is self-explanatory, and their pricing is okay. I’ve had warranties before, and it seems like the prices have gone up a little bit since last time. My only concern with these warranties, however, is, will they actually pay if something goes wrong?
Hi, Andrew. Thank you for choosing Endurance and for taking the time to share your experience. It's fantastic to hear that signing up went smoothly and our representative was helpful during this process. We understand your concerns about coverage when needed and are here to ensure you have peace of mind. Our commitment is to provide reliable coverage for unexpected repairs as detailed in your contract.
If you have any questions about your coverage or would like more information to feel fully confident about these specifics, please don't hesitate to reach out. We're glad to have you onboard and appreciate your feedback, as it helps us continue to enhance our service for valued customers like yourself.
- The Endurance Team
Reviewed May 25, 2025
My car warranty is expiring and it covers hardly anything, so I decided to change. I researched the different warranties and Endurance seemed to be one of the top ones. The mechanic that I know told me that it’s a good one. It’s kind of tough for my budget. I found something a little cheaper somewhere else, but I thought Endurance would be better.
The people there were very patient with me in trying to answer all my questions. I signed up over the phone and the person I spoke with was very good trying to get it as low as he could for me. My warranty doesn't start till June. I have to wait a month and do 1,000 miles. I asked them to send me a hard copy of my documents so I can look at them. I don't have a computer and I just use my phone. I'm waiting for them.
Thank you for sharing your experience with us, Mary Anne! We're thrilled to hear that the sign-up process was smooth and that our representative provided you with the assistance you were looking for. We appreciate your trust in us and your confidence in our reputation and coverage options. We're here to help and ready to assist with any future questions or needs. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 25, 2025
My regular warranty ran out. I’ve started doing a lot of running around and wanted to make sure things are covered.
I like Endurance’s payment plan. Purchasing was fairly simple, and the process was easy. My 30 days are up on June 2nd, but I hope I don’t have to use it for quite some time. At least I got peace of mind.
Thank you for your review, Richard! We're happy to hear that you found the purchasing process with Endurance easy and that you feel comfortable and assured with your coverage while on the road. Should you ever have any questions or need assistance, we're here for you. Enjoy your journeys with peace of mind!
- The Endurance Team
Reviewed May 25, 2025
I purchased their warranty a few months ago with excitement on how many parts were covered. Recently my check engine light came on and was brought to a shop they recommended. Upon diagnosis, I need an entire new gas tank which is covered under my warranty. Endurance denied the claim. I then spoke with them getting transferred to numerous different people, some even hanging up on me. Some explained to me I don’t need a gas tank but referenced online forums of vehicles that aren’t even mine. When I asked for an inspector to come out to confirm they refused. I would stay away from this company as they do not follow through with their contract.
Hello, Mikey. Thank you for taking the time to share your recent experience with us. We're sorry to hear about the challenges you've faced during the claims process and the communication difficulties. We strive to make every customer experience positive, and would like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Sincerely,The Endurance Team
Reviewed May 25, 2025
My initial contact was with Andy, very friendly and explained in detail what to expect. I fell very confident that Endurance will come through for me if and when I may need them. Even though I have just signed up with Endurance, I would recommend to anyone to call them first.
Thank you for sharing your experience with us, Ray. It's wonderful to hear that our team was able to provide a friendly and detailed explanation during your initial contact. We appreciate your confidence in Endurance and are thrilled to know you recommend us.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn five stars from you.
- The Endurance Team
Reviewed May 25, 2025
My previous auto warranty had ended, so I needed a new one and called Endurance. The purchase went fine. I just got it and haven’t had a chance to use it yet, but hopefully, it’ll be there when I need it.
Thank you for the review, Doris. It sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your purchase process.
Thank you,- Endurance
Reviewed May 25, 2025
I liked the Endurance commercial, the price was good, and I got excellent customer service when I signed up for it.
Thank you for taking the time to share your feedback, Gloria! We're happy to hear that our team provided you with an excellent sign-up experience. Should you need anything else, feel free to reach out anytime.
- The Endurance Team
Reviewed May 25, 2025
So far, the Endurance policy is very good. The young man that I talked to on the phone listened when I was asking him questions and he was very nice in telling me what the whole insurance was and how I had to pay for it. He was very specific to tell me what everything was. He made me understand what I was getting into instead of just trying to sell me something, which I appreciated.
Thank you so much for sharing your wonderful experience, Carol! We're thrilled to hear that our representative's attentiveness and thorough explanation helped guide your decision in choosing Endurance. Should you have any questions in the future, feel free to reach out. Your satisfaction is our top priority!
- The Endurance Team
Reviewed May 25, 2025
I initially went with CarShield, but I jumped the gun a little. Then I decided to check out Endurance and found it was a bit less expensive. So I canceled CarShield and went with Endurance instead.
We have an older car with very low mileage that we plan to keep for a long time. With how expensive things are today, I wanted to make sure it’s covered in case anything happens.
Thank you for your review, John! We are glad to hear Endurance's competitive pricing and comprehensive coverage plans have brought you peace of mind. Rest assured, if or when you need to file a claim, we’re committed to making the smooth experience you've had so far continue. Please reach out anytime we can be of assistance.
- The Endurance Team
Reviewed May 25, 2025
We had older vehicles and they needed to have a bit of a service warranty on them before they broke. Endurance was rated pretty well online. They were a little bit above the rest. The representative was very nice, knowledgeable, and professional. It was a great signup process. The coverage was good. The price was a little bit high for somebody on a fixed income. It's not easy to put that much money out every month. But I know everything's going up. When your car breaks down, it's not easy to pay for that bill either.
Thank you for taking the time to share your positive experience, Deborah. We are thrilled to hear that you found our sign-up process smooth and our representatives knowledgeable and professional. Should you have any further questions or concerns about your plan, don’t hesitate to reach out. Enjoy peace of mind with your new coverage!
- The Endurance Team
Reviewed May 25, 2025
I would recommend going with Endurance. I haven’t tried it yet since I’m still in the first stages of it, so I’ll see what happens. They say a lot of things on the phone, and sometimes when it comes time to using it, there can be problems. But I haven’t heard that with Endurance. I’ve heard that they take care of business right away, and I like that.
Hi Judith, thank you for the wonderful review! We're thrilled to hear about your positive experience with our customer service and the sign-up process. We're here for you should you need any further assistance. Thank you for choosing Endurance, and for recommending us! We look forward to serving you in the future.
- The Endurance Team
Reviewed May 25, 2025
The representative at Endurance was efficient. I felt like she knew what she was talking about and not like she was stumbling around, trying to figure out what to tell me next.
Hello, Larry! We're happy to hear about your positive experience with our team and that you found the sign-up process smooth and respectful. If you have any questions or require assistance, please feel free to contact us. Thank you for choosing Endurance for your auto warranty needs!
- The Endurance Team
Reviewed May 25, 2025
The person I talked to was great, and the cost and the plan options of Endurance all seemed good to me. So far, so good.
Thank you so much for your recommendation, Brandon. We're happy to hear that our team provided you with excellent service during your sign-up experience and look forward to having you as a customer for many years to come.
- Endurance
Reviewed May 25, 2025
I'm on a budget and no longer working. I'm on disability and SSI, so I just have enough to pay the bills. The plan offered to me by Endurance was better than the other companies that I've looked into. With all the other companies, I have to pay out of my pocket and then they reimburse me.
The Endurance rep made it very clear to me that I only have to pay $100 out of pocket. Then they take care of everything else. The representative was very clear in telling me everything that I needed to know. He broke down the payments. I just don't understand why I have to do 1,000 miles and 30 days before they cover me. But it's worth it. I might do 80 miles of that in a week, and it would take a long time to get to that 1,000 miles.
Thank you so much for sharing your experience with Endurance, Sandra! We're happy to hear that our representative provided you with excellent service. If you have any questions or need further support along the way, please don't hesitate to reach out. We’re grateful to have you as part of the Endurance family and look forward to serving you in the future.
- The Endurance Team
Reviewed May 25, 2025
I had lost my first warranty, and so I needed a new warranty for my car. And I decided on Endurance because the salesman who called me was nice, and I accepted what he offered. And their pricing was also good.
Thank you for your feedback, Abraham. We are happy to hear that our representative helped make the decision process smooth and pleasant. We look forward to continuing to provide excellent service for many years to come.
- The Endurance Team
Reviewed May 24, 2025
I have had an auto warranty before with CarShield, and they couldn’t even find a company that would get on my car and work on it. I was very comfortable with the Endurance representative who helped me get everything signed up. He was very knowledgeable, and he helped me. The price that I paid to them was okay, too.
Thank you so much for sharing your fantastic experience with Endurance, Patricia! We’re delighted to hear that the sign-up process went smoothly and that our coverage has provided you with peace of mind. If there’s anything else we can assist you with, please don’t hesitate to let us know.
- The Endurance Team
Reviewed May 24, 2025
The factory warranty on my vehicle ran out, and the car is in a great shape. It only has 38,000 miles on it, so we have to maintain it. With research, we went with Endurance. We signed up over the phone and the lady I talked to was very polite and patient, and the process did not take long. Though the price is a little high, it offers great coverage.
Hi Timothy, thank you for sharing your sign-up experience with us! We're glad to hear that our team made it smooth and pleasant. Should you have any questions, feel free to reach out. We're here to support!
- The Endurance Team
Reviewed May 24, 2025
They sent me an email or messages on AOL. I don't remember what it was. I have CarShield, and I heard some bad things, so I changed it. The customer service was good.
Hi Scotty, we are thrilled to hear that your experience with our team was smooth and hassle-free. We appreciate you trusting Endurance amidst concerns about other providers. Should you have any further questions or require assistance in the future, feel free to reach out to us at any time.
- The Endurance Team
Reviewed May 24, 2025
The Endurance agent that helped me sign up was very helpful. The policy is what I was looking for. However, I would like to see higher mileage coverage on the warranty. 140,000 miles isn’t that much.
Thank you for the 5-star review, Doris. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 24, 2025
I leased my car for three years and then decided to buy it. I had it financed through Founders Credit Union, and they offered the Endurance extended warranty when I refinanced the car. She showed us some packages, we picked one, and paid it in full. The cost was pretty reasonable. I got sick and some things went to the wrong mailbox, but they straightened it all out for me. So, I’m very happy.
Thank you for sharing your positive experience with us, Helen! We're thrilled to hear that the sign-up process was smooth and satisfactory for you. Your recommendation means a lot to us. If there's ever anything else you need help with, don't hesitate to reach out!
- The Endurance Team
Reviewed May 24, 2025
Signing up with Endurance was great. The lady I spoke to on the phone was great. She explained the details, and how it works. Customer service was good. I have a different warranty that covers for another year in case anything happens, but I got Endurance as a backup.
Thank you for your detailed review, James! We're happy to hear about your signup experience with our customer service team. Should you have any immediate concerns or require assistance, feel free to reach out to our support team at any time. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
I signed up for an auto warranty at Endurance because my extended warranty on my truck expired. The representative was very helpful and knowledgeable. I haven’t filed a claim yet, and the representative explained how and when I can use it.
Hello Steve, thank you so much for your fantastic feedback about your experience with our team at Endurance! It's wonderful to hear that our representative provided excellent service. Should you have any questions about filing a claim or as you begin using our services, we're here to help.
- The Endurance Team
Reviewed May 24, 2025
I traded cars and needed an extended warranty. The representative from Endurance was helpful and straightforward during the sign-up process.
Hi, Vernon. We are thrilled to hear that your sign-up experience with our team was straightforward and satisfying. Our goal is to provide transparent interactions without pressure, and we're delighted that this translated well for you. Although you haven't yet needed to use the coverage, please don't hesitate to reach out if you have further questions. We look forward to supporting you whenever needed.
- The Team
Reviewed May 24, 2025
I needed an auto warranty on my new vehicle, so I went with Endurance. Their sales agent that I dealt and the pricing were both fine.
Hi, John. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to providing you with excellent service and having you as a client for many years to come.
- Endurance
Reviewed May 24, 2025
Endurance gave me a good deal for a good product. One more year and my truck's gonna be done, and I needed coverage. It's a GMC Canyon pick-up, and it has these computers that's so scary. They work, but when they get old, they get slow, and then they don’t work so good.
I liked the sales rep. He knew what he was talking about, knew what he was trying to sell. I looked at my booklet and it's pretty much everything he said. He answered my questions and even went above and beyond for me. I thought it was gonna be a lot higher, but the price was right, so I can’t complain. I’ve never used it, and I don't wanna use it, but if it breaks down, I can go to the mechanics where I get my work all done, and if they do what they say they're gonna do, everything's gonna be fine. Just like the old lady in the commercial said.
Hi Robert! Thank you for sharing your impressive experience with us! We're happy to hear that our team made the sign-up process smooth and reassuring for you, especially for someone less inclined toward digital transactions. Providing comprehensive coverage and surprises like competitive pricing is something we aim to deliver to ensure peace of mind. We appreciate your trust in recommending us to a friend—referrals mean the world to us. If there's anything we can do for you in the future or any way we can continue to exceed your expectations, please reach out. We’re here to ensure your journey with Endurance is top-notch!
- The Endurance Team
Reviewed May 24, 2025
At ConsumerAffairs, Endurance had the best reviews, so the decision to go with them was based off what I read in the website. I also asked my dealership who was the best auto warranty company they had for reassurance and I was told that Endurance is good, so I went with them. Signup was easy and fast, they gave me all the information, and I understood everything. The first people I talked to have been nice and friendly. The price I am paying for is a good deal. I thought it was going to be higher than it was, but it was not. It is reasonable.
Hi Ladonn! We're thrilled to hear about your smooth experience enrolling with Endurance and greatly appreciate your dealership's recommendation. Thank you for trusting us with your vehicle coverage; we are always committed to serving you efficiently with friendly and helpful customer support at every interaction. If you have any questions or need assistance in the future, please don't hesitate to contact us. We're here to assist whenever necessary!
- The Endurance Team
Reviewed May 24, 2025
I looked into all the companies out there that have extended warranties for older vehicles, and Endurance was the most reasonable with decent coverage. Usually, when you inquire about coverage for anything or you go to any website, you get inundated with emails and text messages, and I haven’t had that experience at all with them, which is quite pleasant. The representative I talked to was very personable. Every question that I had, he had an answer for it. So, it was an easy process. Overall, the experience was very easy and painless.
Hi Lynne! Thank you for sharing your positive experience with us! We're happy to hear that our representative made the sign-up process simple and straightforward for you. It's great to know that the interaction was smooth and pleasant on your first contact with Endurance. We appreciate your trust in us and are here to help should any questions arise!
- The Endurance Team
Reviewed May 24, 2025
I had just financed my car and it didn’t come with a warranty. So, I looked up the best warranties for my car and Endurance was number one. The agent who helped me was perfect. He looked it up and told me the best deals he could find for me. The policy covered everything that can go wrong with the car like the major parts, the engine, electronics, etc. These can cost me a serious amount of money if something happens. I also like the deal where when I finish paying off the first three years, I get the other two years for free. That was an excellent deal too. Overall, my experience was all right, and I have no complaints.
Hi Phillip! Thank you so much for taking the time to share your positive experience with Endurance! We’re thrilled to hear that our seamless sign-up process and tailored coverage have met your expectations. We're also happy you found our representatives attentive and knowledgeable. Offering comprehensive protection for key components like the engine and electronics is paramount to us, and we’re pleased you recognize the value in our coverage options. The offer of two years of free coverage truly stands out, and we’re happy you see it as exceptional. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is greatly important to us!
- The Endurance Team
Reviewed May 24, 2025
My regular vehicle warranty was about to expire. Endurance was among the first companies I had called and they called me back promptly. The sign up process was easy. The representative was good and explained everything. The coverage is good, but I just wish it were for five years instead of four.
Hi Leavell! We're thrilled to hear that you've had such a smooth and straightforward sign-up experience with Endurance and found the coverage to your satisfaction. Your feedback regarding the coverage options and pricing is truly valuable for us. Should you have any questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
The agent was easy to talk to and very helpful. Thank you so much. He explain the benefits really well. Easy to understand. It took a few phone calls back and forth. All of questions were answer.. we compare apples to apples and came to the same covers I had before at a cheaper prize..
Sincerely, Fermin
Hi, Fermin. Thank you so much for sharing your positive experience with us! We're happy to hear that our agent was helpful in comparing options and made the process smooth for you. We appreciate your feedback and are glad that we could offer you the same coverage at a better price. If you have any more questions or need assistance in the future, please feel free to reach out anytime.
- The Endurance Team
Reviewed May 24, 2025
I found Endurance through their commercials. The customer service representative who helped me through the process was excellent, and the monthly pricing is competitive.
Hi Mac! Thank you for the kind words and for choosing Endurance! We're thrilled to hear that our team and competitive pricing made a great impact on your experience. It's great to know that we have set a positive tone right from the start. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
My car is a 2022 model, and it is used. I decided to go with Endurance Warranty because it’s better to be safe than sorry. Another reason was that my other car was wrecked by someone I loaned it to. I know that the warranty doesn’t cover incidents like that, but I went ahead and got it anyway. I was just really happy.
You never know when something’s going to happen to a car that’s not covered by your regular insurance. I’m not married, so I don’t have a man that can work on cars. I thought it would be better if I took out a warranty.
The customer service was very pleasant. We had to make two or three phone calls to get everything right, but it didn’t take very long. The cost was very reasonable. I didn’t have any problems.
Hi Sharon! Thank you for sharing your positive experience with Endurance. We're happy to hear that the process was smooth for you and that our customer service met your expectations. Your peace of mind and satisfaction are important to us, and we're thrilled you feel secure with your vehicle's extra coverage. Should there be anything you need in the future, we're always here to assist you!
- The Endurance Team
Reviewed May 24, 2025
The pricing at Endurance is good. I had another warranty that was gonna expire in July. The rep was real good too.
Hi Lonnie! Thank you for sharing your positive experience with Endurance! We are thrilled to hear that you found our pricing reasonable and were satisfied with the helpfulness of our representative. It's great to know that signing up was a seamless experience for you. We look forward to providing exceptional support for your vehicle needs in the future.
- The Endurance Team
Reviewed May 24, 2025
Endurance treats me well and I am happy. There were some things they said that I didn't like, but I'm in the automotive field, so I understand. I pay a little bit more than I did for the first five years, but I get it. The vehicle's technically getting older and the closer it is coming to breaking down. I can complain about it, but it won’t do any good. I've had no issues, though. I'd rather pay for the warranty and have the vehicle than break down and not have a warranty. I paid my dues and they stepped up to get me on board. If I put a standard of being honest, I feel comfortable that they're gonna set the standard of being honest with me. All that matters to me is the service and hopefully, they give me the same good service if the vehicle breaks down.
Hi Steven! Thank you for your thoughtful and insightful review. We are pleased to hear that our coverage offers you a sense of security and aligns with your industry expectations. It's great that your experience with our team has been a positive one, emphasizing our commitment to honesty and reliable service. We're thankful for your continued trust and look forward to providing the support you've come to expect from Endurance. Should you ever have questions or need assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 24, 2025
I was nervous to go through process without my husband on the phone but I only called to get information and ended up signed up! Because the rep was beyond personable, didn't just pose a sale but took the time to listen and ask questions and was so informative, I signed up!
Hi Silvia! We are thrilled to hear about your positive experience and the exceptional service provided by our representative. It's wonderful to know that the detailed attention and friendly demeanor made your decision an easy one, even without your husband present. If you require any more assistance or have further inquiries, please do not hesitate to get in touch with us. We're here for you anytime!
- The Endurance Team
Reviewed May 24, 2025
This was my first communication with Endurance since purchasing my policy last year. The staff member was friendly, patient and professional. She exhibited good Customer Service and knowledge of questions I asked.. Thank you for a great experience as a new customer.
Hi Luvenia! Thank you so much for your review! We're thrilled you had such a positive experience during your first interaction with our team. Delivering excellent customer service is something we pride ourselves on, and we’re pleased to know we met your expectations. If you have any other questions or need further assistance, please feel free to reach out. Welcome to the Endurance Family!
- The Endurance Team
Reviewed May 24, 2025
2012 Mazda 6 had check engine light. Christian Brothers automotive said it was due to cat converter. Failed due to manifold issue. Endurance rep examined the vehicle. We were told it was covered. After we authorized the repair, we were informed that Endurance corporate refused to pay. Unacceptable corporate behavior. Will likely cancel both warranties and switch companies. We were left with a costly repair.
Hi Bruce. We're sorry to hear about your experience with the denied claim and unexpected repair costs. Ensuring transparency and understanding our coverage extensions are important to us. We regret that you felt dissatisfied with the informational outcome regarding your vehicle...it's not the experience we aim to deliver. We would greatly appreciate the opportunity to reassess the decision and investigate appropriate measures. Please reach out to us directly at feedback@endurancedirect.com so we can delve into the situation further and a find suitable resolution.
Thank you,The Endurance Team
Reviewed May 23, 2025
Endurance kept sending me emails. I did a little bit of research and they were pretty popular. I purchased it and that was great. This warranty is better than the one that I already had. It has better coverage and it's less money.
Hi Douglas! We're thrilled to hear that you found our coverage comprehensive and cost-effective! It's great to know that your research led you to choose Endurance, and we appreciate your recognition of our place in the market. If you have any questions or need further assistance, please feel free to reach out ⎼ we're always here to help!
- The Endurance Team
Reviewed May 23, 2025
I purchased my vehicle through my dealership, and they recommend Endurance. The customer service was excellent, very polite, knowledgeable and very professional.
Hi David! Thank you for sharing your wonderful experience with Endurance! We're thrilled to hear that our customer service team contributed to your positive experience. Your feedback about the representative being polite, knowledgeable, and professional is greatly appreciated. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 23, 2025
I just signed up with Endurance on May 2nd. My experience with the customer service during the sign-up was good. I was happy with everything. He was nice. But I need to call them because I need to cancel. My mortgage went up, and I can’t afford this bill right now. So, I have to decide either to pay for my house or the car, and I choose to live in a house. I’m not where I hate it, but I just can’t keep paying. I can’t pay the bill for next month.
And I already have two warranties on the car, but somehow, I got talked into getting a third warranty. I don’t need three warranties on a car, especially when they don’t cover the catalytic converter. Endurance doesn’t pay for a catalytic converter, nor the two other warranties. And then the warranty I had for the Kia only lasted for eight years for the catalytic converter. And it went out last year, and then I had to pay $2,900 or $3,000.
Hi Lisa. Thank you for sharing your experience. We understand that managing multiple coverage plans amidst financial stress is surely challenging, and we regret to hear how the cost of the catalytic converter impacted you. While it’s nice to hear that our customer service team made a good impression, your situation emphasizes the need for finding the right fit for your current circumstances. Should your needs change or should you decide to explore different coverage options in the future, we would be glad to assist! Please feel free to reach out anytime. Wishing you the best!
- The Endurance Team
Reviewed May 23, 2025
I was looking for extended warranty and hoping for a better experience than the one I had with another company. It so happened that Endurance was one of the companies that popped up. I also received some advertisement through mail. It was easy signing up with them, and I didn’t have any problem navigating through the whole thing. Their pricing is average since other companies are almost going for the same rates. The difference is only five bucks or less, so it’s not a huge difference.
Hi Gerald! We're happy to hear that your sign-up experience with Endurance was smooth and straightforward. It's great knowing that we're able to provide you with a positive initial encounter, especially considering your previous experiences. Should you have any questions or need any assistance in the future, our customer service team is here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 23, 2025
I like the price and thought the coverage was good.
Hi Jean! Thank you for sharing your experience! We're thrilled to hear that you found our price agreeable and appreciated our comprehensive coverage options. It's fantastic to know you feel confident in your decision. If you ever have any questions or need assistance, please feel free to reach out to our team. We're here to help!
- The Endurance Team
Reviewed May 23, 2025
I have some used vehicles, and it seems that Endurance offered me the best coverage compared with other companies. The sign up was straightforward and the customer service representative was great. She was knowledgeable and friendly.
Hi Ronald! Thank you for sharing your positive experience with us! We're so pleased to hear that you found our packages attractive and our sign-up process smooth and straightforward. It's great to know that our customer service representative made your experience pleasant. We look forward to serving you with continued excellence. If there's anything else we can assist you with, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
We paid the vehicle off, and of course, the warranty we were carrying on it went with it. So we decided we need to go ahead. We don't intend on buying a new car anytime soon, so we just wanted to get some extra coverage. It was very cordial, a very nice person I was talking to, who went over everything that is covered under the Endurance warranty, or most of it anyway. He said I'd be getting the paperwork on it, and I printed it out from my computer this last weekend. I haven't had time to sit down and read all the way through it yet. But I have it. As far as explaining the policy and everything. We haven't used it yet because we don't need it yet. But as far as dealing with them over the phone and everything, it was very good. They explained how many months it would take to carry out and how many years the vehicle would be covered and all.
Hi Gretchal! Thank you so much for sharing your thoughtful feedback with us. We're happy to know that your experience in signing up with Endurance was seamless and positive. It’s great to hear that our representative provided clear and thorough explanations of our coverage. We're also thrilled that setting up everything felt straightforward and met your expectations. Please don't hesitate to reach out if you have any further questions or if there's anything more we can assist you with. We truly aim to provide exceptional support at every turn!
- The Endurance Team
Reviewed May 23, 2025
We bought a used Ford truck that was seven years old and had 13,000 miles on it. The factory warranty was pretty much out because of the truck’s age, so I looked into Endurance Auto Warranty. The representative on the phone was fine and explained things, although there wasn’t too much to explain. We decided to take the warranty and hope we don't need it, but you never know with these vehicles today. I'm from way back. The cost of these repair shops or dealers used to be $15 to $20 an hour. Now, it's probably $200 an hour, and that's the main reason we got the warranty.
Hi Richard! Thank you for sharing your experience with us. We're happy to hear that your initial interaction with our team was smooth and informative. We understand that ensuring your vehicle is well protected offers valuable peace of mind in today's world of repair costs. While you hope not to file a claim, please know we're here to help if the need arises. Thank you for choosing us and welcome to the Endurance family!
- The Endurance Team
Reviewed May 23, 2025
My car has high mileage on it and Endurance covers high mileage in cars. I had a good experience signing up. They asked me my mileage and I went outside and I had to get my owner's card. I looked at the mileage wrong but they called me back and they said they put down the right mileage. Then they told me that I was going to get a copy of the policy in the mail. But the only thing that they sent me is a copy on a PDF. I got 19 pages and I need a freakin' magnifying glass for me to look at it. Any other contractor would send you a contract and you could sit there and read.
I'm not gonna pay for something where something would go wrong with my car and then they have in fine print that they don't cover this. What is the sense of me having that warranty then? I did have a good experience. I'm gonna contact them and ask if they’re gonna send me a paper contract that I can sit down and look at.
Hi Richard. Thank you for sharing your experience with us! We're thrilled that our coverage perfectly matches your high-mileage vehicle needs, and we're glad to hear your sign-up went smoothly. We understand your preference for physical documentation. Please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. We aim to optimize your experience, so if there’s anything more we can assist with, please feel free to reach out. Your satisfaction is important to us, and we are here to help anytime!
- The Endurance Team
Reviewed May 23, 2025
I bought a car that it seemed prudent to acquire a warranty for. Endurance had a good rep in the industry. I talked to several mechanics and dealers in terms of their experiences dealing with the various warranty providers, Endurance routinely came out in a positive light. Their rep was great and their price and coverage was pretty impressive, especially given the dealership and mechanic validations on their performance in actually covering warranty repairs.
Hi Andrew! Thank you for sharing your positive experience! We are happy to hear that your sign-up process was seamless and that you received clear, impressive explanations about your coverage. We truly appreciate the thorough research you conducted and are thrilled that feedback from dealers and mechanics validated your choice. If you have any further questions or need assistance, please feel free to reach out.
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
