Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 30, 2024
I was skeptical about getting a plan, but I made the call to at least hear what they had to say, and if I decided to get a warranty, was I making the right choice. The representative I spoke to made me feel at ease, she answered all my questions, was so nice and patient during the process. And I came away knowing I had made the right choice, I got a warranty! I feel more at ease knowing my car will be taken care of if the need arises.
Judith, We're thrilled to hear about your positive sign-up experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Aug. 29, 2024
Really enjoyed my sign-up session with Dustin **. He is ultra-personable, straight-talking, and I definitely felt he was taking good, honest care of me as we discussed the best plan for me and its cost. Felt like we had known each other and trusted each other for years. I hope and suspect he is rated as one of your best and most productive employees.
Richard, we're happy to see that you had a 5-star experience! We’re here for you anytime.
- The Endurance Team
Reviewed Aug. 29, 2024
In my opinion Endurance is a good car warranty company. Whenever I call them I get friendly customer service and when I first started with company there was a few hiccups but they were able to offer me a good price that fits my budget and I have noticed that they don't advertise that much compare some companies because they have awesome reviews that's why I like this company. I would recommend anyone to sign up for warranty. You won't regret it. I don't.
Hi, Richard. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.
- The Endurance Team
Reviewed Aug. 29, 2024
I bought a policy when I bought my pre owned Yukon and after the waiting period I needed to use it on two separate occasion and both times they said that part wasn’t covered. I immediately cancelled the policy.
Hi, Laura. We're truly sorry to hear that you've decided to cancel your coverage with Endurance. Your satisfaction and peace of mind are our top priorities, and we're sorry to learn that we weren't able to meet your expectations.
If you'd like to discuss your experience further, please let us know. We'd be more than happy to provide you with a thorough explanation and address any questions or concerns you may have.
Should you ever reconsider or have any questions in the future, our team is here to assist you. We genuinely appreciate your feedback and hope that you'll consider Endurance again in the future.
- The Endurance Team
Reviewed Aug. 29, 2024
Endurance is the best car warranty service around with the most reliable and easiest claims process. I currently have two cars with warranty coverage by Endurance and the monthly payment is very affordable for the list of items that's covered. I had to file a claim once through my car dealer and it was very simple. Highly Recommended!
Hi, Giet. Thank you for your loyalty! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We appreciate your recommendation and are here to support you with any future needs.
- The Endurance Team
Reviewed Aug. 28, 2024
So far they have been great to work with. Easy to get a price quote, easy payments, friendly and helpful staff. The lady that sold me the policy was great on explaining the difference between all the other vehicle warranties insurances and gave me a choice to go with Endurance or the other.
Thank you for leaving us a review, Richard. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 28, 2024
Tabitha was amazing at helping me. She needs a raise. She walked me through how to set up the new policy on my app, she was helping me understand how set up the auto pay with a company I've never heard of. She is amazing.
We're happy to hear that our team provided you with excellent service, Justin. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 28, 2024
Michele was EXCELLENT! She took the time to break down and explain all I was getting on my policy. Earlier today, I spoke with another agent that made me not want to sign up. I’m glad I called back and spoke to Michele. She went over and beyond, and I appreciate that!
We're happy to hear that our team provided you with excellent service, Cindy. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 27, 2024
No Stars. Won’t let me give them what they deserve. No Stars. Endurance Warranty isn’t worth $.01. I paid their full premiums for 3 years so I could ride for free, with full coverage, for the last 2 years. The only ride I got was the one they took me for. Going to pick up my truck with the new fuel pump I paid in full for. I asked the garage to kick in a can of RustOleum. If I paint the new fuel pump every year, maybe Endurance will give me a few bucks the next time. They don’t cover any rusted components. Read your fine print NY. I think we get rust here?
Hi Paul, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed Aug. 27, 2024
I had bad engine failure. They didn’t even try to help me or fix it. I feel like they wanted the money for the warranty, but they didn’t want to fix anything on the vehicle when it came time. Would not recommend this company to anyone.
Hi Lee, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Aug. 27, 2024
Beware of this company, they will not honor what’s in their contract and say everything is pre-existing. My compressor clutch went out and they said the seal that went out because the clutch exploded in the compressor was pre-existing. They will send out one of their certified mechanics to override what an Audi dealership mechanic says. They will look for any way to not honor the contract on what you’re paying for. If you sue them, you have to spend thousands of dollars for a civil lawsuit as well. They are not a reputable company in my opinion from my experience with Endurance Auto Warranty.
Jeff, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Aug. 27, 2024
The Endurance lady I worked with was helpful. She went over everything with me and explained everything into detail. And everything was fine and everything went smooth.
Hi, John. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed Aug. 27, 2024
They're good people and I have no issues. I have not had to file a claim yet but have been using them since 2015. I trust them totally on their agreements. All the customer service representatives are courteous and polite as well as professional. They're the real deal.
Hi, Cynthia. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Aug. 27, 2024
I don't know how they sucked me in but my bad. Canceled after reading over contract and was told the $29.99 fee is nonrefundable which the agent never mentioned. Oh well worth that cost to be out if a scam contract. People must not read the contract because if they did they would not want it. Endurance is a scam!!!
Jake, we're sorry to hear that your expectations were not met. When time allows, please feel free to send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.
Thank you,The Endurance Team
Reviewed Aug. 27, 2024
The Endurance representative I had made the sign up really easy and she explained everything to me. I got full coverage and as long as any issue I may have is covered, the price is okay. It's only 160 bucks and the warranty is worth having. If my friends didn't have a warranty on their car, I would tell them to get this.
Hi, Robert. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 27, 2024
A dealership lead me to driving off with a vehicle until not long after I noticed there was a need for an extra coverage directing a more than used vehicle circumstances to regulate fixing if needed. My mind thoughs were signs of relief to protect and cover. No stress, all future in-house shop jobs all covered through a good program with well needed guidance. Well thanks for all that have been done. I can't wait.
Hello, Rodoofo! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.
- The Endurance Team
Reviewed Aug. 26, 2024
So far, everything is good with Endurance. I researched them and they were really good. I also heard a lot of good things about them. I haven't had to use them yet, but the signup process was very straightforward. They gave me a lot of discounts. They answered all my questions. They gave me peace of mind. I don't see anything that they have to do differently. I haven't had bad experiences with them.
Thank you for leaving a 5-star review, Timothy. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed Aug. 26, 2024
I was with Endurance before and I'm not happy with who I have right now so I decided to go back to Endurance. The rep who helped me get signed up again, Josh, was accommodating. He explained everything before we did any transactions. The processing of the insurance and everything went very smoothly.
Hi, James. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 26, 2024
I contacted Endurance today (08/26/2024) and spoke with Paul. He took the time to answer all of my questions. He was courteous, kind, patient and knowledgeable. I appreciate everything Paul did today.
We're happy to hear that our team provided you with excellent service, Sharon. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 26, 2024
I signed up with Endurance this month and the process was good with the way, the rep, Clifford, explained to me all my options in my vehicle. Also, with the maintenance that I have done on the vehicle from the dealer already, he said my vehicle is at a low risk. I already called my friend about Endurance and I suggested it to him.
Lonnie, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark! Thanks for recommending us to your friend!
- The Endurance Team
Reviewed Aug. 26, 2024
I shopped around for a plan and researched everything. Endurance came out on top. The agent who assisted me was amazing. She spent a lot of time answering my questions. I was very happy with the coverage. My agent was patient, knowledgable and friendly. Hopefully, I will never need to take advantage of my coverage.
We're happy to hear that our team provided you with excellent service, Michael. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 26, 2024
Endurance is affordable, easy to contact, and genuine. I switched to them from another company because of these qualities and more. I love the plan that I have where you can pay for 3 years and you get 2 years free.
Hi, Edith. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Aug. 26, 2024
When I reached out to Endurance, their rep called me on a Sunday. I was renting a lawn mower to go do some lawn work and she took the time. I stayed on the phone with her and based on what she told me, I hadn't made up my mind yet, so I told her to email the information to me. I wanted to see it and I got to do my research. So, she sent everything to me and I compared it with what the dealer offered.
Then, I decided to go with Endurance because I didn't like the dealer's numbers. I got a different guy when I called Endurance back but everything that the previous rep said as well as what was written in what she sent to me was still true. Plus, they were rated pretty high and I got another customer that uses Endurance who was pleased with her experience with them. So, they sealed it for me and I got my 2019 Toyota Tundra covered with them. I described things to them and made sure what was covered, what wasn't. Then I read everything that they said was covered and it seems to be okay. Their deductible is great, too.
Hi, Kenneth. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 26, 2024
I felt that the rep was being sincere but he didn't explain what the elite coverage covered. It was my fault for not asking but I was more concerned about what the warranty was gonna cost me. The problem I have with Endurance is they want me to drive the truck 1,000 miles before the coverage kicks in. You gotta call them back within 30 days. I don't drive that truck that much. I told the guy, "This is the first vehicle I've owned that didn't have 20,000 on it within a year before I bought it. I don't wanna start racking unnecessary mileage up.” He said, "Call with what you got on there and see if they can work with you on it."
One thing that's misleading on the commercials is it puts it up on the screen that there's unlimited mileage but the unlimited mileage never came out of the guy's mouth when he was talking to me. The service I was given was 5 years, 60,000 miles. It wasn't explained to me if it's 60,000 from the 20,000 miles I've got on the truck, which would expire at 80,000 or is it when the odometer hits 60,000? If that's the case, then I'm only receiving coverage for 40,000 and for the price it costs, it's awfully steep. I'm not paying $5,400 over three years for only 40,000 miles of coverage. That doesn't work.
Hi, Mark. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed Aug. 26, 2024
I was with Geico, but they kept going up on my insurance. I left them and tried Endurance, and so far, so good. The rep was sweet. He explained everything and asked me what was I looking for. I told him and he found me a good rate. He said my coverage is for the whole car. There's no oil change or brakes - that's wear and tear. But around the car, if I was in a accident, it'd be covered. I also have roadside assistance and if I needed to put my car in a shop for repair, I would get free rental. I've already been telling my sisters and my brothers about Endurance ‘cause I got a lower rate than them. I got full coverage for $177 a month. They're thinking about coming to Endurance as well.
Hi, Yolande. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company and for recommending us to your siblings. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Aug. 26, 2024
When I signed up with Endurance, the guy was nice and went over a lot of information with me. He wasn't rushing to get off. He was answering my questions and explaining. The process wasn't hard at all. The only thing was they didn't tell me it was another fee they charged me after the rep charged me. They didn't know if I had that in my budget. It just came out of my account. I'm retired, so I am on a budget and I notice every little bit. It was a $20-something fee which I don't know what that was for. I called and asked them. The rep said that was some fee. I told them they didn't tell me that because it seemed like they would've just done one transaction, not two.
Hi, Monica. We're sorry for any confusion you've experienced. To clarify, the $29 is a one-time fee for our Elite Benefits, which include complete tire coverage, total loss protection, and more! If you'd like more information, please give our team a call at 1-866-432-4443.
- Endurance
Reviewed Aug. 26, 2024
My husband has just bought a car and he got an auto warranty. I figured it's good because I have a used car. I went and searched, and Endurance was what I found. Signing up with them was very good.
Hi, Antoinette. We’re so happy to hear you had a great sign-up experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 26, 2024
I have a 2018 Chrysler 300. I was originally gonna sign up with CarShield but a friend of mine recommended Endurance because they don't have a cap on any liability that happens to the vehicle. I can bring it in, and they'll repair it. They won't say after $4,000 that you can't use the warranty anymore. The reps at Endurance were very outgoing, patient and knowledgeable. They assisted me with any questions that I had and did a review quickly with me. They told me that if there's an issue, to bring it to a certified mechanic. Once I bring it in, the mechanic will contact them and let them know what the situation is as far as what needs to be fixed, and it'll be taken care of right away.
At the beginning, it was a little pricey compared to other car warranties that are out there. But when the reps went into it in detail as far as what's covered and the amount of coverage I have, it's reasonable. I'm recommending Endurance to a couple of my friends already. Once their factory warranty is up, they're considering going with Endurance. I got my daughter to sign up with them too. She's got a 2018 Volkswagen Beetle.
Thanasis, Thank you for recommending us to your friends! We're thrilled to hear about your positive experience with Endurance! If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Aug. 26, 2024
We have a nine-year old Toyota, and I'm trying to plan for the future with the big expensive repairs that might be coming up. We like the car too much to trade it in right now. I did an online search for extended warranties for automobiles. A website rated Endurance among the top five that I could deal with, so I went in and checked on it. I also went to call two dealerships that we've been dealing with, the one that we bought the car from and the one that we're dealing with right now to do the maintenance on it. Both shops had their plans come out more expensive and not nearly as complete as what Endurance offered us. I went for Endurance, and they were very easy to work with. They advised me of a 30-day wait period before anything could be claimed on the policy.
Hi, Douglas. Welcome to the family, we're thrilled you chose Endurance! Thank you very much for voicing your positive experience. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Aug. 26, 2024
When I renewed my policy with Endurance, the rep was very good. I've to add 1,000 miles to the car's mileage but it's 2 months yet so it's fine.
Hi, Deborah. We're so glad you chose to renew your Endurance auto protection plan! We appreciate you being a customer and sharing the word about us! Looking forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed Aug. 26, 2024
The rep with Endurance had good customer service and was knowledgeable. His professionalism was on point. The coverage comes with towing and oil change. I have Endurance for the safety. I have coverage on my home and everything else, and it works out perfectly.
We're happy to hear that our team provided you with excellent service, Gayle. We’ll make sure that they receive your feedback. We're sure it will make their day! - Endurance
Reviewed Aug. 26, 2024
My car has been in storage for almost a year. It's in Charleston and I am gonna be moving back there. When I took the contract out with Endurance, I told the guy I could not give him the exact mileage until August 30, when I got back to Charleston and got my car out of storage. He said, "Oh, that's no problem." I could call them and give it to them then. Everything was good until I started getting emails about the mileage. I called and told the guy, "I told you all, I could not give you all that exact mileage until I got there." I gave them the VIN number and everything else. I just didn't remember the mileage.
Endurance keeps emailing and texting me about the mileage. That's a little aggravating because they're blowing up my email and message box. I wish I wouldn't have gotten them, but I've already done it. Other than that, the guy told me about all the other extras that I could get for just a little amount, and he was nice. I just wish he would have explained to me that I would get emails and text messages about the mileage. He didn't do that. I can't fault him though.
Hi, Barbara. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- Endurance
Reviewed Aug. 26, 2024
I liked what Endurance had to offer, and I am very satisfied with the signup process. Everything was great. I was speaking with Desmond, and he was awesome. He was a seller, and he went over everything. He said my coverage would start a month later. Desmond was very knowledgeable and polite, and I really enjoyed speaking with him.
We're happy to hear that our team provided you with excellent service, Deloris. We’ll make sure that they receive your feedback. We're sure it will make their day! - Endurance
Reviewed Aug. 26, 2024
Aiden was very professional. He explained everything in great detail when I had a question. He answered my questions for me. Aiden sent all of my forms by email to my phone. I received them, I read them and I understood everything that I read and if I had any questions, I would’ve called Aiden right back to talk to him to get a clarification of any questions I might’ve had.
Hi, Anita! We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 26, 2024
The guys worked hard to get me a good deal, gave me time to think through it and got me the best deal possible. Thanks Monico ** for the great rate, it's a no-brainer when you add it up, once again thank you for great rate and advice.
Hi, Jack. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime! - Endurance
Reviewed Aug. 25, 2024
My car is a 2018 Buick Envision and there is nothing wrong with it. It drives good but I had no warranty on it. So, I called Endurance and talked to a lady about getting on their plan. She was very nice and she explained everything to me. The price was very high but I gave her my first payment. Then, she told me she was going to send me the contract through the email and I never got the contract. So, I emailed her and told her that I did not receive the contract. I have sent them an email twice and got no response. So, I figured it was a scam. She told me that if I did not get the contract, I had 30 days to drop it if I wanted to. Since I have not heard from any of them, I told them to drop it. Now, whether they will or not, I don't know.
Deronda, we're sorry to hear about your negative experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,The Endurance Team
Reviewed Aug. 25, 2024
Signing up with Endurance Auto Warranty was easy. And I liked their quote.
Patricia, we so appreciate your review and look forward to continuing to provide you with excellent service! - Endurance
Reviewed Aug. 25, 2024
My brother-in-law looks and researches a lot of stuff. He said Endurance is in the front of everybody else in the business. So, I signed up with them but we got a screw-up from the get-go. The warranty is in my name but their sales rep sent mail to my wife and she knows nothing about it. I kept giving this information and they wouldn't take it. They kept giving my wife's name. I called the gal at customer service, Tameka, and she didn't know what to do. So, she said she was going to rewrite it all because the guy that I originally talked to must have been new and he didn't do it right. Hopefully, she's got it squared away. I'm supposed to be getting a hard copy of my contract in the mail plus the email that she sent me. I was also told that I got to put on 1,000 miles, then I can make a claim a month after that. The warranty is for 15 months. She said she gave me a little bit more and that she gave me the plan Superior.
Anthony, thank you so much for sharing your feedback. We’re glad to hear that our team was able to assist you. If you have any questions, please don't hesitate to give us a call. We're here to help!
- Endurance
Reviewed Aug. 25, 2024
I have two vehicles and the first one has a warranty that I hoped to get on the second vehicle, which I insured with Endurance Auto Warranty. The first one was lifetime warranty, unlimited mileage, unlimited time. So, I hoped to find that again. But because the vehicle is over five years old, I wasn't able to purchase that. I hunted around to see who had what and doing a lot of comparisons and Endurance came out to be the best bet. The best coverage.
The rep explained the program well. Did a very nice job explaining everything to me, breaking down the prices and coverages. She went through the contract significantly and it was a very good phone call. Before I made my decision, I had all the information I needed to sign up. Out of the warranties out there that I was eligible for, this is the best one for me.
We're happy to hear that our team provided you with excellent service, Richard. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Aug. 25, 2024
I went to the mechanic because when my wife's Jeep Grand Cherokee was stolen, its fobs got reprogrammed. So, we were having a lot of issues. At the time, I had CarShield and when I asked him if they took that, he said they had so many problems getting payments from CarShield. CarShield gives them some push back on doing a diagnostic where Endurance doesn't. He said that if I wanted a company to get with, hands down Endurance was the one. So, I called and got connected with this guy from Endurance. They trained him excellently and his passion, you can feel it from his heart. He gave me information and took his time in explaining it. It wasn't such a rush, rush, get my money.
I let him know I'm a senior and a disabled vet 100%. I've got four cars and my wife got a little sports car. He walked me through the process and I didn't even wait until the CarShield warranty ended. I got Endurance on top of the CarShield because I wanted to have continuous coverage. So, I got it for the 2018 Toyota 4Runner that I drive every day and I got it for the 2013 Cadillac that my wife drives. Now, we're finishing up the process of having the Jeep Grand Cherokee repaired. Then, we're getting ready to get a Range Rover Velar and we're going to be calling Endurance back to get coverage on that. So, the guy that I spoke to was phenomenal. My wife and I were on a speaker phone with him, and it was a great engagement. We were close to the same age, so we just chopped it up and it wasn't so much about Endurance. We were just talking about life, people stealing cars, and the direction this world is going.
Kenneth, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help! - Endurance
Reviewed Aug. 25, 2024
Go for Endurance Auto Warranty. I went with them because they reached out to me. When I purchased this vehicle, I bought it from a dealer and the policy came with the car. I activated it and they've been helpful. Endurance stood out to me. There was nothing wrong with the car, but I had a couple of things I had to get looked at on the car. So I was, "Let me go with Endurance," and it was better for me. The process to sign up was easy. When I reached out to them, I was on my first break at work. I only had 30 minutes and they processed me through the system with 30 minutes. We made an initial payment from there. I got my Endurance policy active.
I just started with them these past 30 days. I'm waiting on my first bill. Throughout the 30 days, I spoke to a customer service representative and she was happy because we had to correct my mileage. Because when I started with Endurance, I called on my break at work because I looked for auto repair and I remember this paper kept coming through the mail. So, I called them back and we started. She said I had to wait 30 days and she was a nice lady. I'm still waiting to pay them so I could get my car renewed.
Hi, Djon. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed Aug. 25, 2024
Endurance was good to sign up to. The company is pretty much faithful. The Endurance rep I worked with was very professional and respectful. She acted like she knew what she was talking about and I liked the way she tried to help me. If I had any questions, she was always right there to answer for me.
Hello, Lisa! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. - Endurance
Reviewed Aug. 25, 2024
We got several letters over the last couple of months and I just kept one of the letters because I was impressed with it. It seemed very professional and wasn’t like the average one that's on TV all the time. The rep who helped us during signup was probably one of the best I’ve ever had. She was very thorough and wanted to make sure I got everything written down. She double-checked everything she told me and explained everything about as good as you could explain something over the telephone.
I told Endurance what I wanna do with regards to payments and they told me what they had to do. Instead of monthly payments, I wanted to make it a quarterly payment or every six months. I wasn’t ready to buy this thing but I just kept seeing it and thinking about it and I don’t trust my car. All these new cars got so many things that go wrong with them and I don’t wanna have to pay out the pocketbook one time. I already gave them the first payment. The next payment is in September, which suits me. Oil changes are not part of the program but I have roadside services, towing and car rental. I'm just waiting to see what's gonna happen. Time takes care of everything. I feel like I'm gonna have a good experience with Endurance. I look to the positive side instead of the negative side because my mouth can get very ugly.
Hi, Robert. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime! - Endurance
Reviewed Aug. 25, 2024
An auto warranty is something to have for security and it’s been a good experience with Endurance so far.
Frank, we so appreciate your review and look forward to continuing to provide you with excellent service! - Endurance
Reviewed Aug. 25, 2024
I'm satisfied with the signup process at Endurance. But it went fast. It was like we were on a script and couldn't get off of it. It was click, click, click, and I was off the phone and I was like, "Okay, wait a minute. I have six more questions." But it was too late. I was off the phone already.
Hi, Michael. Welcome to Endurance! If you'd like to ask your other questions, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed Aug. 25, 2024
We got a Ram 1500 covered with Endurance. My wife was the one who ended setting it up, but I talked to them one day about what it was gonna cost. We got a full coverage. Our experience was quick and effortless.
Hi, Joseph. We appreciate the kind words and are glad we could provide you with a positive sign-up experience! - Endurance
Reviewed Aug. 25, 2024
The Endurance rep I worked with was very professional. He explained everything in detail. He took his time. I asked him a couple of questions and he answered all of them. He was very respectful and he convinced me into this being a better plan to take. For the price that they're offering, it's not bad. Because of the services that they give you in return, it's worth it. The tires and everything that comes with it, it's a great package. You'd be a fool to pass up on it.
Hi, Daniel. We're so happy to hear that you like your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed Aug. 25, 2024
The Endurance rep was very professional. The concerns that I had about the coverage for my engine and transmission were answered. They ran over everything for me, and that sealed the deal. The program comes with rental and roadside assistance. The deductible was good. My son-in-law has Endurance and he told me it was a good warranty company for a car. I'm also gonna tell my daughter about it today. I'm gonna tell her that Endurance has given us a good policy, which is the same one that matches my car. Right now, I can't get it for the truck because of the funds, but I'd find out if she can help me because she also is a driver of the truck. They did offer good incentives on the one that I'm looking at that I may try to give for my truck.
Hi, Vera. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Aug. 25, 2024
I just started with Endurance a couple of weeks ago. My car is paid for and I don't want to run into the problem of having major repairs. The purchase process was straightforward. The young lady was very professional and knowledgeable. I expected to pay a little bit more for a direct service. I asked about veteran discounts and she assured me what she gave me was all the discounts that they afforded.
Hi, Robert. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 25, 2024
I thought Endurance was the best deal. If something happens to my car, Endurance will pay the bill. I talked to a guy named Roy when I first called. He was very friendly and professional and really talked me into the sign-up because he told me about all the benefits that Endurance provides. Roy was very good.
Hi, David. Thanks for taking the time to share your positive experience. We truly appreciate it! - Endurance
Reviewed Aug. 25, 2024
The Endurance rep I signed up with was very thorough. I kept trying to ask questions about it and she answered them. But I still have questions. I felt like I was pressured into it because it was like, "If you don't do this today, the price will change." It was high pressure and since I needed one, I went ahead and did it. But she was knowledgeable about the warranty and she knew exactly what she was talking about.
Hi, Anita. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Aug. 25, 2024
When I enrolled, the gentleman I spoke with was very kind and patient. I believe his name was Steve. After thinking about it overnight, I decided to cancel. Then I talked with Joslyn. She was the most outstanding phone customer service representative with whom I’ve ever dealt. She was warmly understanding and most knowledgeable. I will definitely recommend your company to friends and family. Thank you!
Linda, Thank you for recommending us! We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. - Endurance
Reviewed Aug. 25, 2024
I have used Endurance on a previous vehicle and the process was smooth and everything was fixed in a timely manner. The problems covered were fixed with no stress to me. The availability of a rental car gave me peace of mind. The repairs were made at my choice of location. The people that I spoke with were courteous and were understanding of my concerns and offered every assistance they could.
Sylvia, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help! - Endurance
Reviewed Aug. 25, 2024
I called Endurance and got a lovely rep. We had a nice conversation, and I enjoyed talking to him. The signup experience was good. I haven't used them yet. I have the contract, but everything is fine with my car right now.
Marilyn, we're happy to hear you had a positive sign-up experience with Endurance! We value your input and encourage you to share more details about your experience with us.
- Endurance
Reviewed Aug. 24, 2024
When I was signing up, the rep asked me a lot of questions. He gave me applicable discounts based off of what I do and my job. So I was pretty appreciative for that. I had a good experience.
Hi, Boadu. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime. - Endurance
Reviewed Aug. 24, 2024
The reps were very nice. The rep that helped me sign up took quite a bit of time and was very patient with me. I had a lot of questions of what it covered and didn't cover, trying to figure out whether it was gonna be worth it or not. He knew what he was talking about. I got my contract, but I never got the contract on my wife's car.
Hi, Robert. Your feedback is highly appreciated. Thank you for the review!
- Endurance
Reviewed Aug. 24, 2024
Endurance covers my 2013 Chevy Malibu. Their signup process was great, and the guy I worked with was very helpful.
Hello, James! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. - Endurance
Reviewed Aug. 24, 2024
I signed up with Endurance on the internet. I had it before, so I was familiar with it. So, when they called me, I said, “Okay.” I had an SUV covered. The coverage was okay.
Hi, William. Welcome back to the Endurance ! We look forward to having you as a client for many more years to come.
- Endurance
Reviewed Aug. 24, 2024
Ceasar was the name of my Rep and he was very patient and extremely helpful. He got what I called in for completed. I asked him a couple of questions and I am waiting to see how that pans out. He said that there was not gonna be any problem so I'm listening to what he said and I hope all goes well. But so far a great experience.
David, We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 24, 2024
I have an older Mercedes Benz that I love. I hate to part with it, but I also know it's a expensive vehicle to repair. When I called Endurance first, I could tell that the person that I initially spoke with couldn't sign me up. They transferred me to somebody possibly working from home. But the rep was very patient with me because I had a lot of questions. It was excellent signing up with Endurance.
Hi, Frank. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime! - Endurance
Reviewed Aug. 24, 2024
I got Endurance warranty for my car and I'm paying 100 and some change. The guy was very good. He explained everything to me. Everything was smooth.
Hi, Zartab. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Aug. 24, 2024
The Endurance rep I worked with was great. She told me everything I needed to know and how it worked. It was great. I'm very satisfied. Others need to try Endurance, if they don't have a warranty on their car. You'll never know when something's gonna happen and that way you're covered. Their deductible is not that bad either.
Hi, Charlotte. Your feedback is highly appreciated. Thank you for the review! - Endurance
Reviewed Aug. 24, 2024
My fiance had purchased the Endurance coverage for me. And by having a used car, he didn't want me to go without a warranty on the car. He wanted to make sure that I had coverage. The signup was great because he had it before and he reached a financial hardship. So, he made sure that it's affordable and I could pay it. He turned it over and added my name to the policy. Endurance is a very good policy. We would recommend it to a friend.
We're happy to hear that our team provided you with excellent service, Tammy. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Aug. 24, 2024
I got fed up with the company that I was with and who I bought my truck from. I didn't benefit in any way whatsoever. I went with Endurance and it's been great.
Welcome to the Endurance Family, Nigel! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come. - Endurance
Reviewed Aug. 24, 2024
Grandma saw Endurance on the ad and it looked great so we had to try it. The signing-up experience was great. The rep, Jennifer, was nice and helped us out. Even when we weren't ready to call yet, she gave us a little bit more time and we just went with her. She thought we were gonna get a good deal.
Dakotah, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Aug. 24, 2024
I needed an auto warranty for a 2017 RAV4 that would do a $100 deductible. The rep from Endurance was very knowledgeable, understanding, kind and friendly, and helped me figure out what I needed and get it. The sign-up process was easy and simple. People should do it.
Hi, Linda. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed Aug. 24, 2024
My sister's car broke down and it cost her $1,700 to fix it. So, I decided to get an extended warranty for my car. I went online and researched a bunch of different companies. I found Endurance to be the better deal and their guy was really cool. His name was Bill and he wasn't pushy. I'd asked him questions and he explained the answers to me. There was a lot more to it than I read online. He knew everything, all the little ins and outs, and what the policy covered. My daughter has a Nissan and it's about eight years old. She drives quite a distance for work and I told her that she needs to check out Endurance. We're not destitute, but you have to watch your money. And if I have to pay $150 a month to have a peace of mind, that's good for me.
Hi, Cynthia. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to having you as a client for many years to come. If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Aug. 24, 2024
I got coverage for my 2020 F-150 and everything went well with Endurance. Their rep explained everything great and he was nice. But I got this email saying something about getting $300 off on the plan and I don't know exactly what it meant.
Hi, Hollis. We’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us. We're here to help! - Endurance
Reviewed Aug. 24, 2024
Endurance has been wonderful. They're a little bit better than the other companies I checked out and I had no problem when I signed up with them. Their reps were well-taught and I was very satisfied with their process.
Hi, Lisa. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Aug. 24, 2024
The person from Endurance when I called them the second time was much more helpful and seemed to be more knowledgeable. Signing up was painless. They told me what things were covered and that I had a 30-day waiting period and a certain amount of miles that I had to reach before the warranty would kick in. The only negative is being on a fixed income, it's expensive to me.
Thank you so much for your 5-star review, Michael. We will share this with our customer experience team to let them know to keep up the amazing work.
- Endurance
Reviewed Aug. 24, 2024
My car is older and I've had it for a few years, so I figured I needed warranty on it. I signed up for full coverage with Endurance and it was easy. They sent the information by email.
Hi, Clarence. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy! - Endurance
Reviewed Aug. 24, 2024
Endurance is doing a good job for me. We had a problem with something in the engine on the Volvo. It's a strange one because it was losing oil. The garage said they needed to replace several parts. Endurance is straightforward. They don't mess around. They just do it. They also kept me informed on the progress of this particular claim.
Thank you so much for your 5-star review, George! We will share this with our customer experience team to let them know to keep up the amazing work. - Endurance
Reviewed Aug. 24, 2024
My experience with Endurance was really good. The rep who helped me out was nice. I really appreciated his help. The warranty also looked good. The price wasn't as bad as I thought it was gonna be.
Hello, Dean! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. - Endurance
Reviewed Aug. 24, 2024
I signed up with Endurance and it was fine. The person I talked to was very helpful and he gave me all the facts and figures. He set it up at the price that they had quoted me a year ago. I called about it. But at that point, I couldn't afford it because I still had a car payment. I paid my car off and, as I was talking to my friend, she had said that they had paid off on her car when she had had a problem. I decided I would go with it.cThey got it set up nicely and easy over the phone and they were fast about it and the person was very nice, too. Hopefully nothing ever happens with my car. But if it does, I'll find out.
Hi, Kathy. Welcome to the Endurance family. Your feedback is highly appreciated. Thank you for the review! - Endurance
Reviewed Aug. 24, 2024
At first, I was a little anxious about signing up with Endurance because it was a first-time call. I never had this kind of service before. When I was hesitant to sign on that morning, the salesman made a nice deal where it was only a $100 deductible and I would only get that offer from the first phone call. If I called in a second time, I would not get the same offer as what I paid for. But after the offers of signing on with Endurance, I felt very good about it.
Thank you for leaving us a review, Robert. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 24, 2024
I had a great experience with Endurance. The people I talked to were all great.
William, we're happy to see that you had a 5-star experience! We’re here for you anytime.
- The Endurance Team
Reviewed Aug. 24, 2024
I was running out of regular warranty on my truck, so I had to get an extended. Endurance was referred by a friend and the sign-up was excellent. I had to call back a couple times to give them the correct mileage and everybody was excellent.
We're happy to hear that our team provided you with excellent service, Anna. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 23, 2024
Endurance was top rated and my experience signing up with them was excellent. The process was fast and easy. My rep was excellent. He gave me all the information I needed to know, and answered all the questions.
We're happy to hear that our team provided you with excellent service, Evan. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 23, 2024
This is the 3rd vehicle that I have had Endurance for. I have had claims on my 1st vehicle. All taken care of. The transfer from one vehicle to the next has been very easy. I had the pleasure of speaking with Isai (Izzy), a manager. He was extremely pleasant, friendly, and gave awesome customer service. I would highly recommend Endurance for everything it has to offer.
Hi, Dawn. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Aug. 23, 2024
Their people were very helpful and made sure I understood everything they were explaining. Their prices seemed to be a much better deal for the dollar than either of the others I got a quote from. Also they were happy that I was shopping around and didn't pressure me like another big name warranty company, told me that they were confident in their offering.
David, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Aug. 22, 2024
Rated 1 out of 5 stars. 9 minutes ago. ENDURANCE IS A SCAM. I own 2014 Jeep Cherokee with 80000 miles, that keeps throwing a problem light alert on my dash concerning a problem with my automatic transmission. I took it to a local jeep dealership who advised that the transmission needs to be replaced. A claim was filed with endurance which was denied because endurance wants the transmission taken apart and diagnosed for the exact problem. The jeep dealership advised that this is not done anymore because of the type of transmission, the cost and the lack of available replacement parts. The dealership advised that this replacement policy is common practice, and I will not find any place that will tear it down to examine it. Endurance still refused the claim.
I then took it to a major transmission shop who examined it and advised it must be replaced. I have called every shop endurance has ask me to call, with the same results, it has to be replaced. It even cost me 215.00 dollars out of my pocket to have it looked at one shop. Endurance still refused to pay the claim. Every time I call them, I have to start all over again, they will not provide me a name or number of someone in management, I just keep getting the runaround.
I have paid the full contract amount and owe them nothing with two years remaining on my agreement. I am in the process of contacting a local TV channel to tell the public what kind of scam Endurance is running, and in the process of contacting an attorney. I am not going to drop this. I am retired with numerous medical problems and can't even make my medical appoints because I don't have another car to use. I'm not asking to be treated special, but I am asking to be treated fairly.
Mike, we regret to hear about your experience. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Aug. 22, 2024
Purchased a Warranty for my BMW 640i Convertible with 5000 miles on it, 2 years old. No discussion that the Warranty would not cover the hydraulic mechanism to open and close the top although the Salesman knew it was a convertible. 2-1/2 years later top would not fully open. BMW Service manually opened and discovered faulty pump, BMW called Endurance who said they had to send an adjuster. Adjuster came, took picture & notes. Adjuster said he had what he needed and left. Next day Endurance denied the claim, no explanation to BMW or a call or notice of any kind to me, the owner, with respect to why.
Owner (me) called an Endurance Claim Representative who then revealed that the Adjuster asked the BMW technician working on the car, how long would it take him to get the car reassembled so he could see it fail, reply was one hour. Claims Rep said the Adjuster could not wait since they have other client appointments. Explained I thought there was a video and was told Endurance does not work from videos. So with an $8,100 repair estimate looming, the Rep left it at "too bad for you".
Asking to speak with someone with higher authority the Claims Rep explained they will only tell you the same things I told you. Here I was told this information that since the Adjuster couldn't wait one hour for the technician to reassemble the top mechanism, it was Endurance's decision to deny the claim, no concern about all the expense going to me. If I had not called I never would have know any of this. I wonder if Endurance would have done anymore to review the situation. I can well afford the $8,100 repair, I can't understand a denial when Endurance didn't question an apparent incomplete evaluation of the investigation. Nor was there any explanation until I called.
My payments for the Warranty were complete in May 2024 with coverage through June 2026. This incident this incident happened in July 2024. My issues: (1) the salesman knew this was a convertible and did not advise me that the top repair might be an issue; (2) the Endurance adjuster could not wait for an hour at BMW for the technician to reassemble the mechanism, so the Claims Rep told me, not the adjuster, making this one hour now more important than the $8,100 this is costing me; (3) someone at Endurance just denied the claim seeming to think no explanation was necessary until I, the owner, called them, therefor (4) no contribution to a $8,100 repair was approved, just flatly denied, and (5) the warranty is paid in full!
BMW has sent a request for another visit with the Adjuster, so far no word for an adjuster to return. After again relaying my complaint to a courteous second Endurance Claims Rep, I was told that maybe my warranty might pay for some of the diagnostic charges, wait and see if there is a second Adjuster sent. I can well afford to pay for 100% of the repair and was not asking for anything but a legitimate response. With all the accolades on this site, the public needs to know that until now, any claims were satisfactory reviewed and appropriately paid by Endurance however this was a shock. It was as if Endurance felt it should not be questioned, and acceptable to relay that attitude to me when I called for an explanation. Having searched for another warranty on a car I purchased this week, Endurance called me from an internet lead, but I had to question getting further involved. There you have it.
Patrick, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Aug. 22, 2024
Extremely helpful and responsive. The customer service folks are knowledgeable and courteous and walk you through everything needed to promptly resolve the query. It was a refreshing experience for certain.
Thank you so much for your 5-star review, Thomas! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed Aug. 22, 2024
Make sure you explain to wherever you take your vehicle to get fixed that they have to call the warranty before they do the work. I guess this is a stipulation. I personally just think it is Endurance way of trying not to pay while you pay them. No one told me this when I was sold the plan. They just said tell the service center that you have this warranty and if they accept it you're all good. The lady from endurance was rude as well and for my first claim you would think they would help but nope. All about the money.
Hi, William. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right.
Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch.
Thank you,The Endurance Team
Reviewed Aug. 21, 2024
I was about to purchase a pre-owned vehicle (and ended up buying it) and I checked into Endurance since the dealership offered one, I didn't recognize. I was told there was existing coverage for another 9 months or mileage that was transferable by two different representatives on different days and no cost to transfer (there is a cost but minimal, I expected it not a big deal). I could renew near the end of the policy, no need to waste $3.1-3.4k on another warranty. Buy the vehicle, call to transfer it and I get the runaround over multiple days and hours and transfers and disconnects. Then them knowing some information they already had would be difficult to obtain which one of their own reps on a different call gave me while calling to confirm coverage again. FYI, not a great job of securing your info (gave owner's name & policy number with the VIN).
I called back to transfer to policy. Then all of a sudden there's a form and I have to contact the original owner who had sold the vehicle to a dealership a while back sign-off and they refused to contact the owner. The policy was tied to the vehicle only. They refused to assist and said I can sell you a new policy. Another FYI, I called three dealerships that had serviced the vehicle, they didn't like dealing with Endurance (look it up - long waits, don't pay, use unverifiable excuses to deny claims).
Needless to say they offered to sell me a new policy, I was curious. It was $2k more than if I had bought at the dealership for half the mileage and a year less. I could have bought it with the car but went off what they said already being covered. These people are liars and crooks. I read a lot of the reviews, I wondered if they bought the lesser policies or didn't read the policy but now I have to say I put more credit into the negative reviews. I believe a lot of those positive reviews are faked or paid for.
RavenScar, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Aug. 21, 2024
Since my contract does not have a dealer in my area I will cancel my Warranty!! Why wasn't this checked before the warranty was written. This is a failure on your end. Should never happen for a very large business with computer accessibility. Consequently, please send me a refund!!!! Why would you even write this contract???
Hi Karen, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Aug. 21, 2024
I like the Endurance guy that I talked to. His name was Mike. He was good. He answered all my questions and wasn't pushy. He was very nice. The sign-up process was easy too. However, I'm still waiting for my documents to come. I thought I would receive them in the email but I haven't yet and it's been a while.
Thank you for leaving us a review, Gary. If you'd like, you can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 21, 2024
It was just a short, easy phone call to get signed up. The exact policy I was looking for to feel assured my car will be covered mechanically. I’m glad to have made this purchase. I hope I never have to use it, but peaceful about the decision. Good Luck.
Hi, Brad. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed Aug. 21, 2024
Customer service to sign up for the coverage was excellent friendly and knowledgeable. I’m hopeful that coverage is going to be there when we need it and that it will not be a hassle to file a claim. Thank you again for your help with the application process and helping me complete it.
Jana, We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 20, 2024
Jennifer worked with me through the quote process, handled all of my questions amazingly, and was very pleasant to work with. It took me a few calls to feel good enough to make the extended warranty purchase but Jennifer worked through it with me and was a joy to talk to. I truly hope the entire warranty period goes as smoothly and as well as it did working with Jennifer.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 20, 2024
I was shopping for an extended warranty to evaluate replacement vs keeping my vehicle. The original specialist laid out the plan benefits and recommended purchasing the plan to lock in the first time inquiry discounts as it could be canceled anytime. This plan was definitely superior to the others I priced for a better price. I opted to replace the vehicle and as promised, the next call to cancel the plan went very smoothly. I would definitely recommend Endurance and will keep them in mind if I run this car out that far.
Vincent, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us in your review. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team

Reviewed Aug. 19, 2024
Run away. They will take your money then run also. Endurance Auto consistently ensure that they deny and all claims I asked to speak to a manager and I was told that they are in meetings and don't answer their phone. I have had two claims with them that they denied right from the start.
Kristian, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Aug. 19, 2024
I had a Nissan and I saw Endurance’s commercial. So, I said I would give it a try. The experience I had was good because a sensor blew out on my Nissan and they paid it in full and all I had to pay was a 100 deductible. And you don't pay for towing. CarShield makes you pay in full. I wound up paying $600 total and they said they would only pay 180 charge, which made me go to Endurance. The rep was good. He told me how it works and the coverage I would get. He did alright. But my Cadillac is dead so I don't have it. I'm driving my sister's Jeep now and I already called Endurance. They told me they'll refund my $150 and that's good. Once the warranty wears out, I will call Endurance again. I told my friends about Endurance and they kept asking about their number and I gave it to them.
Hi, Walter. Thank you for recommending us! We’re glad your experience with us has been a great one and we look forward to continuing to provide you and your friends with excellent service.
- The Endurance Team
Reviewed Aug. 19, 2024
Quick process, and very thorough explanation of everything. Also very courteous and patient when I didn't have all of my vehicle information on hand and needed to gather it. I appreciate the short hold times and the simple, straightforward automated selections at the beginning of my call that took me directly to the correct department.
Hi, Christina. Your feedback is highly appreciated. Thank you for the review!
- The Endurance Team
Reviewed Aug. 19, 2024
Today I spoke with an Endurance representative, and was very pleased with the outcome of our conversation. As a matter of fact, every Endurance representative I have spoken with has been very professional. You will love doing business with this company.
Genice, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Aug. 19, 2024
The rep was real brief, but straight to the point. She explained my policy to me really well. She was patient and everything I asked her, the answer was fine for me. Signing up with Endurance doesn't take long at all and you'll get a clear understanding of what comes with your warranty.
Hello, Ardicka. Thanks for sharing your rating with the community and us!
- The Endurance Team
Reviewed Aug. 19, 2024
Customer service has always been good. I spoke to a couple of reps and they're very informative. I understood everything. They broke everything down, the tiers of what is covered and what's not covered in the policy that I received. I had a couple of concerns coming with my vehicle, but I haven't met the threshold of 30 days. My 1000 miles have came up, but I'm still waiting the next few days to put a claim in.
Hi, Antoine. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Aug. 18, 2024
I investigated the companies that I could pull up on the computer trying to figure out which one would be the best fit, and Endurance seemed to be number one, so I went with it Customer service is awesome. They're as helpful as they can be. I couldn't find my information so I called. I didn't know when the payment was due. I found out it's on the 17th. So far, everything's good.
Hi, Charlie. We appreciate the kind words and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Aug. 18, 2024
We have an extended coverage on the car and the rep at Endurance that we dealt with was very well-spoken. He explained everything and was really professional.
We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Aug. 18, 2024
My brother got Endurance and it was something that I wanted have. The rep was good at his job. They answered some of the questions that I asked. The cost was 20 some dollars a month which I was okay with. But one thing that I want to know is how do I let them know when I get my car to the mechanic.
Hi, Cornelius. Thank you so much for rating your experience with us so highly!
- The Endurance Team
Reviewed Aug. 18, 2024
Robin with Endurance was great. I'm old, but she was patient. But when I called back because I hadn't gotten anything in the mail, the gal was rude. She said, "It'll be there when the post office gets it there." I called back and talked to Mike. He was nice to talk to. I've got the book now and my husband and I are gonna read it through. I hope we won't have any problems but if we do, it sounds like Endurance will be there for us.
Hi, Phyllis. We are delighted that you had a great experience with our team. Thank you for taking the time to leave us a rating!
- The Endurance Team
Reviewed Aug. 18, 2024
I like the price of Endurance. My signup experience was fine, too. They also came through when I needed them. I had some issues with the car and all I had to pay was my $100 deductible and they covered the rest.
Willie, we're happy to see that you had a 5-star experience! We’re here for you anytime.
- The Endurance Team
Reviewed Aug. 18, 2024
I thought an extended warranty would be a good idea and went with Endurance for the price. The rep was very friendly and relatable.
Hi, Carter. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed Aug. 18, 2024
The signup went great. The representative that I had handled it very well.
Hi, Stefanee. Thanks so much for taking time out of your day to leave us a review!
- The Endurance Team
Reviewed Aug. 17, 2024
My vehicle is getting older and my son passed away, so I have nobody to work on it. Endurance was the first ones I called just to get information and I liked what I heard. They seem to cover the stuff that I'll need and it's only $100 deductible. The rep seemed to be very knowledgeable. I told her I couldn't afford what they wanted. I still can't, but she did make it a year longer to drop the payments down. She's been very helpful.
Hi Bertha, Thank you for sharing your experience with us. We’re truly sorry for your loss and understand how challenging this time must be. We're glad to hear that our representative was able to assist you and provide a plan that fits your needs. If you have any further questions or need additional support, please don’t hesitate to reach out. We’re here to help in any way we can.
- The Endurance Team
Reviewed Aug. 17, 2024
I looked at two quotes before deciding on going with Endurance. I liked their price. Talking to their rep went fine.
Glad to know that you had a great experience, Gina!
- The Endurance Team

Reviewed Aug. 17, 2024
My 2005 Dodge Magnum broke down and I needed it towed to a tow facility less than 5 miles away, and I got the run around from Roadside assistance. First they claimed that my policy was invalid, then that I didn't have it on my policy, and lastly after hours of waiting I called endurance and put them on on a 3 way call. Once my policy was verified, it was hours of "searching" for a tow truck service.... they called back and attempted to charge me 200 additional dollars above my policy for a 5 mile tow, and then said it would be a three day wait before they were available. After being highly disappointed, I called my insurance company who had my car towed in less than 2 hours... they searched the same companies! Roadside through Endurance is a joke and a hassle.
Dale, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Reviewed Aug. 17, 2024
I have had multiple instances where Endurance finds loopholes in the contract to weasel out of paying for repairs. When we first signed up many years ago we thought we were getting the top of the line plan that covered almost everything including the electronics. Then later when our satellite radio broke they would not fix it because they said the names of their plans changed and it wasn't in our coverage. Then on a long road trip far from home our alternator broke, and they normally would cover it, but found an error in the mileage recorded by a previous dealer visit. Said they wouldn't cover it and accused us of rolling the odometer back, which isn't even possible on new electronic dashboards.
We even got a signed letter from that dealer where they admitted to the error and cited two other prior repairs which corroborated the correct mileage. They also won't cover replacement of almost any kind of seals and gaskets, including CV boots, which cost me over $1400 to replace. Better to put your warranty payments into a separate savings account for car repairs than wasting it on Endurance
Hi Marc, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Aug. 17, 2024
My previous auto warranty had expired and I decided to keep the vehicle, so I shopped online. I saw that Endurance had better pricing and had a really good rating. I called and the gentleman I spoke with gave me a very fair quote, so I decided to go with Endurance. So far, everything's been great.
Thank you so much for your kind words, Wade. We really appreciate you taking the time to share your experience with us.
- The Endurance Team
Reviewed Aug. 17, 2024
I heard a lot about Endurance. So, we pulled it up on the net and they were the best on most sites. I didn't like my first warranty, so I switched and my sign-up experience went well. Endurance covers my whole truck.
Thank you for leaving us a review, James. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 17, 2024
The warranty that was given to me when I bought my car expired. Endurance was the first company that popped up when I looked up warranties and when I signed up with them, the sales rep was great.
Hi, Mikayla. Welcome to the Endurance Family! We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 17, 2024
Very knowledgeable, understanding, thoughtful and helpful. As a mom of five small children the dealership was charging way more. I got better offer and better deal definitely save me money. I would definitely recommend the service to all my family and friends. Has given me so much reassurance knowing I have the coverage I need to make sure me and my children can have a reliable vehicle and if anything happens I can have help with the service bills and parts.
Emmily, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us to your friends. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Aug. 16, 2024
It was easy signing up with Endurance. The rep did a great job and the price was reasonable. I don't drive that much and my car is an Acura which goes miles and miles without any problems, but I want it to be safe just in case.
Tracey, we so appreciate your review and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed Aug. 16, 2024
Endurance Auto Warranty's rep told me everything I needed to know and what I wanted to hear. So, I went ahead and signed up with them. I had no issues signing up. I feel comfortable with them.
Hi, Gary. Your feedback is highly appreciated. Welcome to the Endurance family and thank you so much for the review!
- The Endurance Team
Reviewed Aug. 16, 2024
My experience with Endurance was great and I'm completely satisfied. They exceeded my expectations. I was in the process of buying a new automobile but I decided not to get it and, instead of canceling the policy, I was able to transfer it to another vehicle that I had. The communication was effective.
Travis, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed Aug. 16, 2024
The reps were very good when I signed up with Endurance. They explained everything. The price was good.
We're happy to hear that our team provided you with great service, Connie. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 16, 2024
I purchased a second-hand vehicle, and I wanted to put a warranty on it. I was going to buy one from the dealership, but it was a warranty that nobody knew about. On the other hand, Endurance has the best reviews from customers. Everything is exceptional, so I said, "I'll give them a chance," and my signup experience was great. I enjoyed Endurance. Everybody was polite, confident and gave me the best deal they could possible. They told me about the package I had and when I can use it or whenever I need to use it and how to go about putting a claim, if needed. I haven't used Endurance yet, but I heard so many good things about it. I know it's worth it.
Hi, Serena. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Aug. 16, 2024
The sales representative from Endurance was real nice. The only thing is it's been at least a month since I bought the policy but I'm still getting tons of advertising on my email. I don't need it because I've already bought it and I have but one vehicle. Every time I get one, I have to look at it to see if it's a bill or a question they have about what's going on with my policy, but it's nothing but the same old advertising. I'm worried that if I unsubscribe from Endurance that I would miss my bill.
Thanks for the stellar rating, Brenda!
- The Endurance Team
Reviewed Aug. 16, 2024
I filled some stuff out on the phone and had a nice conversation with the rep. It did not take time at all. So many of these other places try and say as little as they can to get you hooked into something that's more. With Endurance, they let me know the drawbacks as well. There are gonna be problems but they try and let you know where there are gonna be problems and what you can do about it, if we change from one program to the other. That's the way people should be doing business. This other stuff with trying to slide something in there is disgusting.
Thomas, We’re so happy to hear you had a great experience with our customer service team! If you have any questions about your new auto protection plan, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 16, 2024
I have a very nice truck that I'm handing over to my son and I want to be able to help him out in case he needs something. I went with Endurance and the rep was really good. He was very easygoing and explained everything the way it should've been explained. He was down to a T on everything. I appreciated everything he did for me. The process was also quicker than I thought it. It was less than 20 minutes which wasn't long at all.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 16, 2024
I'm 100% satisfied with my policy. The rep did a great job and everything went well. I have a lot of trust in Endurance in comparison to some of the other companies. I've worked in this industry as well and they are a company I'm familiar with. I've known about them for many years.
We're happy to hear that our team provided you with excellent service, Anthony. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 16, 2024
I liked that Endurance warranties lifted trucks. They would cover my entire truck. My rep was David. I used him on both vehicles and they were at different times. He was good. I haven't had to use the warranty yet, which is good. If I ever have to have anything done, I'll be glad I have it.
Lori, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Aug. 16, 2024
Representative, James, was very helpful in choosing this coverage. He is very knowledgeable, polite, patient, and gave a thorough explanation of the auto warranty I was interested in purchasing. He took his time in explaining what exactly was being covered, how much my monthly premium would be. A true asset to your company.
Thank you so much for your 5-star review, Josephine! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed Aug. 15, 2024
The Endurance rep was very friendly, very informing, and no pressure. He knew the policy very well. I'm saving money. It was cost savings versus the CarShield policy that I had before.
Hi, David Thank you so much for leaving us a stellar review!
- The Endurance Team
Reviewed Aug. 15, 2024
The rep that I spoke with was very attentive, professional, and explained things to me clearly. Endurance gave me so many lists, including the engine, the air condition, and a few other things, and their roadside assistance. Just in case that I'm stranded, they have hotel accommodation also. I was satisfied signing up with them. I'm just waiting to see if something happens and how true they are with their word.
Hi, Amma. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!
- The Endurance Team
Reviewed Aug. 15, 2024
The signup process was pretty straightforward. They tried to sell me the high-end package and I told them that wasn't affordable. So then they came down and shared some other packages and was able to reach an agreement. Custoemr service did a good job.
Thank you for leaving us a review, David. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 15, 2024
I received a notice in my mail about the extended vehicle service plans for my car (KIA FORTE 2020). I called to get some information about it since I do have really bad problems with the car and the way it's been running. A gentleman on the phone was really nice and helped the best way he could. I was told what I need to do before they can help me which was really helpful and informative. I will be sure to call back when I get those car issues fixed and taken care of.
Hi, Almedina. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 15, 2024
Signing up with Endurance was easy. I wanted the full coverage which I was able to get. I've seen some better prices but I was looking for the top-rated provider, and Endurance was one of them. I like to go with a company that takes care of their customers.
Hi, Gregory. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 15, 2024
I had Endurance before when I first bought the truck, which made me decide on them. Everything's been great so far.
Welcome back to the Endurance family, Robert!
- The Endurance Family
Reviewed Aug. 15, 2024
They are a bunch of LIARS trying to fool you. Ask your Mechanic before you buy their policy. No difference which Mechanic. I had a problem with my Car in the 30 Days period. Called to cancel my policy and the agent advised me hold on until after the 30 day period and they're going to pay all cost for fixing. It was all documented on their side but they refused to Honor their own AGENT. A bunch of scammers. BE AWARE!!!
Nuchem, thank you for your feedback. We strive to make every customer experience positive, and we’re sorry we have not met your expectations.
We’d like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Aug. 15, 2024
They need more representatives like the one who helped me. She was Very professional and helped me with everything I needed, plus the level of expertise on my questions I asked was topnotch. There was no question she couldn’t answer. I would recommend this company to any of my family and friends.
Hi, Corey. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Aug. 15, 2024
My other warranty lapsed and when I saw Endurance, I said I could give them a shot. The rep was awesome and a great guy all the way around. He answered all my questions. People should sign up because it’s only $100. The other company I was with three years ago told me it was gonna be $150. But I told them I wouldn’t be able to afford that and they brought it down to $100. My daughter’s vehicle had too many miles on it but I told her that Endurance is way better than the other company I was going with. I'll get all the bells and whistles here, where before, I had to fight for them just to get all that stuff and that’s not fair to me. The rep walked me through everything and told me that I would get it all in Endurance and they would take care of me. It was what I was looking for. If I break down, I can call a tow truck and it isn’t gonna cost me an arm and a leg. With Endurance, I definitely can.
Hi, Donoris. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Aug. 15, 2024
I talked to their rep and it sounded good. Also, the rep was very helpful. Once I signed and went through all the paperwork, I felt like it was really good. I was really interested when it came to rentals and knowing that if my fiance was driving my car and something happened, it would be okay as long as I put her on there or whatever. Having that option was good. What was sold me was the fact that it covers the loan amount which is six years and 100,000 miles. I don't expect to drive that much but having that and then only paying for four years worth of payment or something like that were good.
Hi, Khristian. Thanks for taking the time to share your positive experience. We truly appreciate it!
- The Endurance Team
Reviewed Aug. 15, 2024
The warranty I was at before was way too high and Endurance was more of a reasonable price. The signup process was easy and I was impressed that the rep was friendly and patient. People should sign up with Endurance.
We're happy to hear that our team provided you with excellent service, Cammie. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 15, 2024
My experience with Endurance was wonderful. The sales rep explained everything. He answered all my questions. He was on the phone with me for quite some time. They have good coverage. I'm also happy with the price.
Hi, Cynthia. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 15, 2024
The signup process went really quick, and the gal that I talked to was very explanative. She answered all my questions and was very friendly. Everything went well. It would've been better if the cost was cheaper, but the coverage seems good. I haven't had to use it it though.
Hi, Robert. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 15, 2024
Endurance has good coverage and reliable prices. Everything ran smooth when I signed up. I use my truck a lot, so I wanna make sure nothing goes wrong with it.
Hi, Ricardo. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 15, 2024
I've been with Endurance a couple of years in the past and I recently renewed my contract. I'm always gone a lot so I wanna make sure that I'm covered for if I have to stop anywhere. But as soon as you renew your contract, something goes wrong with the car and I have to wait 30 days which is what I don't like.
Sandra, thank you for your loyalty over the years! We're glad to hear you've had a positive experience with Endurance and are here to support you with any future needs.
- The Endurance Family
Reviewed Aug. 15, 2024
Whenever I talked to the girl at Endurance about the policy, she explained things pretty much where I could understand it. She told me about the different things that I'd be insured for like the motor, the transmission, the wiring, the windows, and the electric switch. I got road hazard, tire protection, collision, discount program, total loss protection program, and key fob replacement. But so far, I haven't got any paper on this. They were supposed to send me one. I know that I am an Elite member and the expiration of my policy is on 9/29. But I want a paper showing what coverage I've got.
Thank you for leaving a 5-star review, Barbara. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed Aug. 15, 2024
The Endurance rep was awesome. He asked me a lot of questions about my vehicle and told me it had a lot to do with the vehicle to see if I qualified. I gave him all the information about my vehicle and he told me I was. He explained everything about the coverage very well. He told me all of the things that were included and what it covered. He also sent me everything thru email. But I don't do much email stuff, and I wanted something on paper. I lost my keys and he said that it covered lost keys but I haven't been able to call them back to let them know.
Hi, Elvira. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Aug. 15, 2024
My family member was talking about Endurance and she said that she's had it for a while and was quite pleased with it. She takes her car to a Toyota dealership, and she said that she's always had great experiences and no problems. I reached out to Endurance, and the rep was very informative and had great customer service. It was phenomenal. I got the premier package, and it's a really good plan. Hopefully, it does what the contract says when it's that time for me to take my car to the shop.
Tomeka, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Aug. 15, 2024
I had Endurance before and went with them again. I like the service and the way they treat their customers. The rep was very straightforward. He could answer any questions that I asked him and gave me any information that I needed. I've told a couple of people about Endurance and that I've had a very good experience with them.
Sonya, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Aug. 15, 2024
Apparently, my mechanic screwed me. So they got me on Endurance for a year, then it ran out and I had already moved from there. Endurance sent me a letter, and signup was no problem. The customer service was good.
Hi, Wayne. Welcome to the Endurance Family! We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 15, 2024
I'm a widow and I live on a fixed income. I need coverage for my car because it's over 100,000 miles. I don't wanna get stuck with something happening with the engine or the transmission or something big like that because I can't afford that. Endurance is the best that I have seen for coverage. They cover more things and the deductible is lower than the other company I was looking at. The lady told me that Endurance uses all new parts and the other company doesn't do that. She was very knowledgeable and went the extra mile.
Vicki, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed Aug. 15, 2024
Something that Endurance covered was interesting to me. I have a Buick and some companies are particular about what they cover, but Endurance covers what I need. Their rep was very informative. He was a good salesperson. I would let others know how helpful Endurance was and that if they need that kind of warranty, they should talk with someone at Endurance before they make a decision.
Hi, Gwendolyn. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Aug. 15, 2024
I recently moved back to Florida not too long ago and I had been looking at Endurance for quite a while. A friend of mine told me about it. He said Endurance was great. I said, "Okay. I'll take your word for it," and that's what I did. The Endurance rep I signed up with was very helpful and patient 'cause I had a lot of questions. He was very patient and the conversation was very encouraging. I was glad that I made the call. I'm really happy that I have Endurance.
Hi, Donald. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Aug. 15, 2024
When I signed up with Endurance, it was wonderful. Jessie was awesome and very thorough with everything. Explained every detail. Any question I had, she was available to answer. Everything was great.
Hi, Natasha. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 15, 2024
I did a powertrain coverage with Endurance. The rep had a lot of knowledge about it and explained everything. It took five minutes signing up and was easy. So far, it seems everything is spot on but I would love to be able to get a copy in the mail that I could read. I've tried going online, but it's so hard for me to see.
Hi, Kevin. Thank you for leaving us review. We'd be happy to have a copy mailed to your door. When time allows, please give us a call at 1-866-432-4443 and our team will be happy to assist you.
- The Endurance Team
Reviewed Aug. 15, 2024
We had a good experience during the sign-up process at Endurance. It was easy and the guy was very helpful. He answered all my questions and went through it. He went over everything in depth. He made sure I understood what I was getting and what I wasn't.
Hi, Karen. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Aug. 15, 2024
It was an excellent experience signing up with Endurance. They helped me with the setup and I would recommend them. The policy is good. It helps in the long run with my car.
Hi, Jamie. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Aug. 15, 2024
The bumper-to-bumper Kia warranty is expired. It's a 2017. It's got about 68,000. I don't have any problems with it. But I decided to protect myself a little bit in case I had a big repair bill. I talked to several companies, Endurance, CarShield and Enterprise. I felt all of them had strengths and weaknesses, but Endurance had a little more strength in some areas. The signup process at Endurance was fine. Their reps were also polite and professional. They laid out what was covered and what wasn't covered. I took the premier one, the top-of-the-line one and I got a good price on that.
Welcome to the Endurance family, Michael. We're happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 15, 2024
Everything was great in my experience with Endurance. The representative I spoke to was nice and knowledgeable and made everything easy.
Hi, Alexandra. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed Aug. 15, 2024
Courtney was very thorough and helpful in establishing my new policy. I appreciated her knowledge and her professionalism. I feel positive that Endurance will meet my needs for my BMW. I understand that Endurance has the highest rating of all the warranty companies. That pleases me. Thank you, Courtney. Steven **
Hi, Steven. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Aug. 14, 2024
The person I spoke with was very helpful and knowledgeable. So, we enjoyed it. It was a very good experience.
Hi, Lawrence. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed Aug. 14, 2024
Signing up with Endurance was really good. I have a family member that has them and she said it is the best insurance warranty, so I went with them.
Hi, Alexzia. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Aug. 14, 2024
In Endurance Auto Warranty's website, in my area, they don't show that many shops to take the vehicle to. But signing up was very easy.
Hi, Alan. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Aug. 14, 2024
It was my first time signing up for extended warranty. Everything was cool. Endurance Auto Warranty's customer service was very knowledgeable. She answered all my questions.
Hi, Yahmere. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 14, 2024
Everything went great. I just signed up for Endurance Auto Warranty and got the notice, and I got all my information on my email that same day. As soon as we hung up, everything was on my email. The rep was very knowledgeable and he answered all my questions. Also, Endurance was the best price and best fit. Everything was good about it.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 14, 2024
I called three companies and I got different estimates. Endurance was the only one that told me the truth somewhat. The rep that I talked to was real knowledgeable. He helped me with everything. He took his time and explained everything, so I had less issues with them. So far, Endurance told me everything that I was expecting to hear. They're pricey. But it seemed like I got a pretty fair deal.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 14, 2024
Endurance offered better payments, better rates, and more help. The rep was good, nice and sweet. He broke everything down. If I had a question, he was there to answer it. He explained everything from bottom to the top. I'm very satisfied. I'd tell others about the benefits that are offered, their rates and the extra coverage that they provide that a lot of others do too, but would be an extra cost for it.
Tawanna. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 14, 2024
I signed up with Endurance on the phone driving home from work. I had a great experience with the representative. I took a 60 months exclusionary warranty. The program has a one month exclusion period. I haven't used it yet, but so far, I have not had any issues. I was full on expecting I was gonna have to pay for the thing upfront but Endurance has a payment plan and it's no interest.
Thank you for leaving a 5-star review, Dale. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed Aug. 14, 2024
The Endurance Auto Warranty rep that I talked to did a good job, super helpful, described everything. I was ready to pay before he even finished saying what he was saying. Also, the coverage options were good. I like how it covers a wide variety. I know that, for signing up on my first car, I got the Elite membership. So, it covers from, he said, motor to key fob. I've already recommended Endurance to a few of my buddies.
Osbaldo, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us.
- The Endurance Team
Reviewed Aug. 14, 2024
I'm just starting but I would tell others to try Endurance Auto Warranty. The explanation was good. It was not thorough but it was enough for me to sign up. I attempted to get my air condition checked, and I would make an appointment but I didn't have a card. So I called, and that was when I found out, “You’re still in the waiting period.” I didn't know about that. But I got the full coverage.
Thank you for leaving us a review, Bernard. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 14, 2024
I was happy with the coverage because the others were a lot higher. And they were kind to me. I didn't have my speedometer reading because I was in the house. So, they took one that they had found off of something else. And they told me when I went to my car the next day to call them and give them the correct speedometer reading, which I did. I'm waiting on the new contract to come with the right speedometer reading on it. Also, I told them that I was on a fixed income. I had just lost my husband and having to pay for his funeral and short on cash. So, they rearranged my payment so I could make them.
Hi, Karen. Thanks for taking the time to share your positive experience. We truly appreciate it!
- The Endurance Team
Reviewed Aug. 14, 2024
My Endurance policy is supposed to be about everything I could get. I gotta wait 30 days before it takes effect. But they gave me how much it would cost the first month, and how much it would be every payment.
Thank you for leaving us a review, Thomas. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Tea
Reviewed Aug. 14, 2024
Do NOT Trust this company! They did cover a few small items that arose, but when my Transmission started acting up...they denied the claim. Why? Said I had a commercial vehicle. Because my company name and License number was on my truck, it had a roof rack and a tool box (NONE of which is in what their policy describes as a commercial vehicle). I told them It was required for a contractor to have his name and license on his truck, the Nissan Frontier came with a ladder rack and that tool box is my trunk. Denied again! I showed them their policy on commercial vehicles. Denied a 3rd time! Don't trust them with your money, they will not follow their own policy.
Hi Tami & Jeff, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team

Reviewed Aug. 14, 2024
The customer service side is amazing. I spoke with DJ about a situation and he did not let me off the phone till he had it resolved. The actual claim side is lacking. The customer service side of claims is amazing as well, but the adjusters and the people who handle the claim on the dealership's side act like they get paid by the hour. I dropped my truck off on the 18th, got back from my trip on the 29th, found out that the claims guy never went to look at the vehicle until the 26th. Then I still had to wait for his decisions and didn't get my vehicle back until the 4th of the next month.
Thank you for leaving us a review, Kaitlyn. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 14, 2024
Everything was fine during the purchase. The overall signup process was straightforward and the people were pleasant.
Thank you for your review, Norma. We will share this with our customer experience team to let them know to keep up the good work!
- The Endurance Team
Reviewed Aug. 14, 2024
I looked into getting an auto warranty because I'm getting old and the signup process with Endurance was easy. It was very quick and my experience was good. I'd recommend it.
Hi, Ron. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Aug. 14, 2024
I was with Endurance before. I did my research and they had good ratings. I was out of the country for a while and the policy lapsed. Then, I came back and I decided I wanted to go back with them. During signup, the rep was awesome -- even awesome than the other ones that I dealt with before. He took his time, explained everything to me, and went above and beyond. That's great customer service. I wish to keep doing business with Endurance. I have another vehicle and it's not out of the regular warranty yet, but I'm gonna put my other vehicle with them.
Hi, Peter. We’re so happy to hear you had a great experience with our customer service team! We look forward to providing your next vehicle with comprehensive coverage!
- The Endurance Team
Reviewed Aug. 14, 2024
I was looking for better coverage and I was trying to go for another vendor. But I went online and it took me to Endurance. And thank goodness it did because it was a better offer and service. The customer service rep explained everything and answered all my questions. The sign-up process was excellent and I was over satisfied. People should give Endurance a chance. From what I've seen and heard, it’s a great place and has great customer service too. They made me feel at ease and I'm looking forward to doing business with Endurance. They cover most of everything I need to be covered by my car. So I would recommend them.
Hi, Derrick. Thank you for recommending us in your review! We’re glad your experience with us was a great one and look forward to providing you with excellent service.
- The Endurance Team
Reviewed Aug. 14, 2024
I am a new customer so I don't have any experience with claims. I will say that getting setup with Endurance was easy and your rep. was very helpful and got me through the sign up with no problems. Endurance was the only provider I tried so I didn't have any previous experience.
Hi, Basil. We appreciate the rating and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Aug. 14, 2024
When I call for a quote the lady was very nice, very professional, answered all my questions. I'm waiting now for my packet so I can go over it. I think there's a little more I want to know about the coverage and if I have any questions I will call customer service.
Hi, James. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team

Reviewed Aug. 13, 2024
I normally don't write negative reviews as I know things happen. But in this case the one time I needed to use the coverage it gets denied. The AC went out and the dealership said the compressor needed to be replaced. They said the freon leaked out due to the seal and caused the compressor to stop. The seal is part of the compressor and you can't change one without changing both. But due to some loophole in the contract that says they don't replace seals they will not replace the compressor. WOW. So disappointed but should have read all the negative reviews.
Jayme, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Reviewed Aug. 13, 2024
Trying to submit a claim with Endurance is impossible. I've tried for days to get through. I'm cancelling my policy (I have to get my bank to cancel the EFT because you can't cancel online nor can you talk with anyone).
Bill, we regret to hear about your experience. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Aug. 13, 2024
I decided to give Endurance a try and I have been satisfied with the service. I haven't had any major issues or problems but it feels good to know that endurance got me, if you are on the fence and don't know what to do, just give endurance a go so you can keep your vehicle grooming! Lol
Thank you for leaving us a review! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Aug. 13, 2024
Endurance does not cover as much as they claim and customer service is so rude, My back driver side was leaking and Endurance doesn't cover this,1900 dollars worth of repairs I had to pay out of pocket, one excuse was I had driven 400 miles in one month, no I did not. My car was parked at my home and I borrowed my roommate's car, I have no clue where they got that info and wouldn't provide proof, also when I called the first time customer service was so rude, he said, "We can give you a website to buy the parts cheaper but that would of been 800 out of pocket." When I told him, "No. I can't afford that," his response was to cancel my policy.
The second guy I spoke to his solution when I told him I wanted to cancel my policy he said, "Well you could of gotten a different plan that may have covered the cost," I had elite plan, I told him no, he said, "You will get a cancel email," which that was 5 days ago and no email, this company is a scam and I could of saved my money instead of paying Endurance because I received no help from this company.
Christina, we’re sorry to hear that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed Aug. 13, 2024
This is a TERRIBLE company. Avoid at all costs! They are refusing to pay a claim, insurance agent would not even give us her full name insisting she didn’t have to. She said her name was “Dee” and she wouldn’t transfer us, claiming she was the head of the department. My parents are both disabled and needed a rental car while their car was in the shop. They have documentation for when the car was left at the shop, and how many times the mechanic called and couldn’t get through to anyone. Now they are claiming that they don’t have to reimburse for the rental. We will be reaching out to the media and hiring counsel.
Hi, Alysha. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.
Thank you,The Endurance Team

Reviewed Aug. 13, 2024
I believe Endurance is a good company, but I also believe they will say anything to get a sale and they will seriously overcharge you unless you want to cancel. I wish they would just be honest and give you a fair price upfront.
We appreciate your feedback, Melanie, and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more so we may see what we can do to make things right. You may send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed Aug. 13, 2024
I've called Endurance a couple of times, and used their online quoting also. I felt that their reps were inexperienced, and one was downright weird/offputting. Their coverage is extremely expensive (even granted I am pricing for premium vehicle), and they don't give any options either in the quoting process online, or over the phone. You are immediately boxed into what they need you to want, rather than having a transparent process. This all smacks to me of just being shady, and I will go with another warranty provider for these reasons.
Christopher, we’re sorry to hear that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team

Reviewed Aug. 12, 2024
You need to keep a close eye on these guys. First off their contract is massive. Anything not specifically mentioned is not covered. They do not keep you informed if your "coverage" is lowed because of a claim. Or if you need to refigure your coverage because of a claim. I've had issues with service providers not accepting Endurance because of slow pay. Just be careful.
Louis, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Aug. 12, 2024
Great customer service. Sent an email out this morning and got a quick response. Everything is taken care of. Will recommend to friends and family and great price. Only 100 dollar deductible for a fix on my mercedes. Can't go wrong.
Hi, Michael. Thank you for recommending us to your family and friends! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Aug. 12, 2024
Great guy who helped us. He was very thorough and explained everything in great detail. He is a great asset to your company. Friends have Endurance and are very happy. We are feeling like we have our backs. Thank you. I hope we never have to use it but thank goodness we got it. Thank you.
We're happy to hear that our team provided you with excellent service, Mark. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Aug. 11, 2024
Signing up process with Endurance was very easy. Customer service experience was very positive. If someone asks about Endurance, I'd tell them that they should give it a try.
Thank you so much for your 5-star review and for recommending us, Alecia! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed Aug. 11, 2024
We had a previous warranty with Endurance. No problems at all! We needed another 'warranty' for a second vehicle and we compared others for good judgement. Endurance was rated "highest" by most online referrals and it is for a good reason! Both CS agents I spoke to with Endurance were superior in their knowledge of the 'product' they were selling. Answered every question and actually answered questions I had never thought about...! I hope that any 'claims' we should have to make are as easy as it was to 'sign-up'. Keep up the good work!!!
Hi, Matthew. We’re so happy you chose Endurance again and we're glad to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 10, 2024
The sign-up process at Endurance was so simple and easy. They were so nice answering all of our questions. It was really good.
Hi, Danny. We're so happy to hear that you had a good sign-up experience with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Aug. 9, 2024
We bought an older Jeep and I felt like it'd be a good idea to get an extended warranty since it had over 100,000. I got one from Endurance because for the value and what they offered, they were the best choice. Signing up was easy and so far, I'd recommend them.
Ron, We're thrilled to hear about your positive sign-up experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us to your friends. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team

Reviewed Aug. 9, 2024
They gave me a great price however I still couldn't afford it. I really wanted to keep it. I called and talked to Kim and took good care of me and submitted for my full refund. Maybe in the future I'll be to afford it. I will definitely use Endurance!!
Terrt, we so appreciate your review and look forward to providing you with excellent service in the future!
- The Endurance Team
Reviewed Aug. 9, 2024
I have Endurance, they don’t cover tie end rods, wheel bearings or parts to a/c. These are normal things that need to be repaired. Be careful before you sign up with them. Wish I had never signed up with them.
Hi, Mary. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand your experience and see what we can do to make things right.
Thank you,The Endurance Team
Reviewed Aug. 9, 2024
I bought an extended warranty on my 2018 q5 that had 36,000 miles on it when I purchased the extended warranty. We made sure that all the major components of a vehicle were cover (engine, brakes etc.). I had to bring my car to Audi because the engine was making a noise (out of nowhere). We maintain all of our vehicles with regular service and oil changes. My car has been at Audi since May 23rd. Audi has been calling them to discuss the claim that they originally denied. Audi was told a supervisor would get back to the in 2-3 business days. It has been almost 3 months and a supervisor has not called Audi back. I have been calling EVERY single day to see if the supervisor has got back to Audi and the answer is NO! How are they still in business? How do you take money from people and not have the decency to return a phone call? I have never had such a horrible experience with a company!
Susan, we’re sorry to hear that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.
When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed Aug. 9, 2024
It was a great experience. Customer service was awesome. I'd recommend them to anybody. Definitely the most helpful out of any of the other warranty companies that are out there. The customer service representative was fantastic.
Hi, William. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Aug. 9, 2024
Talked to Rodney, he answered my questions, verified my information. Tried to talk to someone the day before, but it wouldn't let me speak to a live person, so I was reprehensible, but I called and told him I should have gotten a callback but didn't, everything seems cool today, thanks.
Hi, Christopher. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Aug. 9, 2024
The customer service representative took care of my needs very quickly and because of that I will continue to be a customer. I like having a live person to talk with. Also I like the fact you they accept older car since I intend on purchasing in the future used car again so I will again purchase another warranty from Endurance
Hi, Susie. We appreciate the kind words and are glad we could provide you with a positive experience! We look forward to providing you with coverage for your used car in the future.
- The Endurance Team
Reviewed Aug. 9, 2024
Endurance was the right fit at the time. I signed up again with them and it went smoothly.
Hi, Anthony. Welcome to the Endurance Family! We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 9, 2024
It was very pleasant signing up with Endurance. They were professional and welcoming. They expressed all the benefits of being with the program including roadside assistance. More importantly, they were willing to match the price that another provider had given me. The policy lasts for four years or up to 160,000 miles, whichever comes first. Endurance is a company that stands on its own. There are no third-party companies that they deal with. However, I didn't know how to pay my bill. When I first did, I did with my credit card. I called today wondering when I had to pay and they told me that it comes out of that every month. I told them no so they switched that up. The rep explained to me where to go online and how to go about filling out. That way, I can pay online. The website wasn't hard to navigate through.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 9, 2024
Gladys and Sherrell were very informative, polite and helpful while I was making a decision about my Auto Warranty. They gave me a day to go chat with my mechanics where I have my repairs done. Thank you for having them on the ENDURANCE team. It's like having a safety net for my vehicle. Thank you.
Hi, Jacqueline. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the NAME, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Aug. 9, 2024
I've leased cars for the last 15 years. Every three years, I turn the car in and get a new one. But now I decided to keep my car because the leasing prices were insane when I went to re-lease a car. It's cheaper for me to pay $100 a month for an extended warranty and keep my car. I have a 2018 Dodge Durango, and I had a Chrysler extended warranty on it for three years. But the new extended warranty would only cover me for an additional two years, and it was extremely expensive. I checked a bunch of other companies and Endurance was the one that seemed to cover everything that it covered.
I filled out an application online then decided to call to make sure that the coverages were right. It took all of 20 minutes to answer all my questions and finally get it covered. They left me with what my monthly would be if I wanted to pay it upfront or if I wanted to pay it monthly. Endurance is relatively inexpensive. The cost to replace an engineered transmission is already worth twice the price of the policy. For that reason, it's a perfect idea to have this unless you've got an extra $5,000 - $7000 lying around the bank that you can get rid of whenever something goes wrong.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Aug. 9, 2024
With the cost of repairs today, it would be difficult to survive a major problem. I got Endurance and it was easy to understand. They were very helpful. Their advertising also seemed more sincere and practical.
Hi, John. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 8, 2024
The sign-up process with Endurance was quick and easy. All of my questions were answered. It was a good experience.
Hi, Jason. Thanks for taking the time to share your positive experience. We truly appreciate it!
- The Endurance Team
Reviewed Aug. 8, 2024
Endurance was advertising and I thought I’d give them a try and see what the price is. I got full coverage and the sign-up process wasn’t difficult at all. But after the salesman and I got through the whole thing, I didn’t quite understand where he said I probably will have a $100 deductible.
Thank you for leaving us a review, Duwayne. If you'd like, we can provide you with more information regarding your deductible and payments for your new auto protection plan.
Additionally, if there's anything else that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team


