Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,957,941 reviews on ConsumerAffairs are verified.
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- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 19, 2025
We chose Endurance because they had the best deal for the vehicle that we were trying to cover. But we haven’t used it yet because it’s a new policy. And signing with them was a long phone conversation about it. We agreed to it, so we liked it, and we were happy with it. The lady that we originally talked to was nice. But the other customer service people were also helpful. Because when we were talking to the lady, we forgot to ask for the veteran's discount. And so, we called back the customer service, and they gave us the discount. So, that was nice.
Hi, Mary. Thank you for recommending us in your review! We’re glad your experience with our customer service team was a great one.
- Endurance
Reviewed May 19, 2025
I’m about to snap a gasket with the people at Endurance. So far, they suck. I’m getting nowhere with them and I’m fed up with them. They charged me twice. I made two payments. And if we don’t get satisfaction, not only will I end up cancelling them, I’m going to get an attorney and sue them.
About two months ago, I had a conversation with Greg. He represented himself as a salesman for Endurance to sell me the warranty. And he said we were covered on this 2007 BMW as long as we meet the minimum of 1,000 miles and 30 days. We met the 30-day requirement, and we exceeded the 1000-mile requirement by an additional 1,000-mile plus. And under my oath, everything was fine with the vehicle. Everything was fine, and I even test drove it before my wife and I bought the car for our son, because he has been going through some difficulties. So, a week ago today,
Our son works as a delivery driver and he does not get home usually until 7:00 in the morning. So, on his way to work, a week ago today, in the afternoon around 4:00, he had a blowout. He put the spare donut on and went to work. On his way home Saturday early morning when it was still was dark, a check engine light appeared on his dashboard and it scared him.
So, when he got home and I was already up, and he told me about it. I said that I would check it out and I went out there and saw that light. I made a call to BMW, asked if we could drop it off and get it there, and have them check it out Monday. They said, “sure.”
I asked for it to be towed, and it was. I covered the cost to have it towed. Greg reiterated several times that the only out-of-pocket cost I will have would be $100 per accident any given time we have to take it in for repairs or replacement. He went over a plethora of items that was covered, from transmission to engine, to electronic components such as door locks, windows, drivetrain, wheel hubs, tires if they get blown, etc. We went over everything.
I wrote it down, and reiterated what he told me. So, if you go to the dealership or repair shop today and you have one item, that is $100. If you go in tomorrow for another item, that is another $100. But if you go in today and they find six items wrong, it is still $100. I thought that was perfect.
On that good faith, I agreed to purchase the policy. Lo and behold, we take it to the BMW. And a Brian had advised the service adviser that she was to call me or my son Daniel and get approval for his requirement to have them drain the transmission. Apparently, the plate was leaking and to get that fixed and refilled with fluid was at the tune of $800 to $1,000 at our cost.
And Angela told Brian, “That is not my job to call the customer. That is yours. You are the warranty company.” And he went, “By the way, we’re not covering the tire, a car loaner, and the most we’re going to cover, if we have to replace that transmission, is $2,100.” Greg told me that the policy would also pay for a rental if the car is in the shop longer than a day. And Angela, the technician, you could hear it in her voice, when I saw her last Saturday, that she was almost in tears with what I told her was going through. She kept apologizing.
And all of a sudden, now, I’m having chest pains, and has not been sleeping all week long and well. I’m exhausted because I’m so pissed at Endurance. I can’t get anybody to talk to me. I find out that Brian is with a third-party entity, not an actual employee of Endurance. And Endurance and this third-party company is just bouncing me around like a ping-pong ball. After I yelled and screamed about once or twice a week for three months, we finally got my car out of the shop, good as new.
If I had a sharp attorney, I’d make it to where I had no out-of-pocket expense except the $100. And then get Endurance to pay to get my son’s transmission repaired or replaced, whatever it takes. And stop this shady insurance, non-paying tactic. I want that thing replaced. If it can be repaired, repair it, but I want that transmission warrantied. I am going to do everything I can through social media and any other means necessary to get Danica Patrick involved and get her out of that commercial. If I’m having issues, somebody else is having issues. And there could be a potential class action lawsuit.
Hi, John. We’re sorry to hear about your experience and understand your frustration. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns.
Thank you,The Endurance Team
Reviewed May 19, 2025
I had CarShield at one point for three months, and I never had any problems with them. But my grandson had been with CarShield for a while, and as soon as his car was having issues, they had issues taking care of it. So, that’s why I stopped dealing with them and went with Endurance. This was something to keep just in case my insurance won’t cover my car. That’s why I always have a backup that will.
And the thing is that I’m paying $124 a month with Endurance, and I feel that that’s steep. And even though I have Endurance, I hear of other companies as well that offer oil changes and battery stuff. But the representative I talked with at Endurance informed me about other things that Endurance would do. And I like that whenever I feel like bowing out gracefully, I can do that.
The representative was knowledgeable, and she did explain different things to me. She reassured me about a lot of things and convinced me. I feel she was on a game and she wanted to make sure that I understood everything. I have no problem with the agent, but she was also telling me things that they don’t do. Some companies offer a free oil change or tire rotation, and it’s something that they don’t do. But she did say that whatever I put into it, and I’m not satisfied, they will refund my money back, which CarShield did not do.
I’m a senior, and I’m not working. I’ve had major surgery, so I can’t go to work at this time. And it’s just my husband. So, I don’t wanna waste my money with a company that claims that when you get their policy, they’re gonna do this, that, and the other, and it doesn’t come through like that.
But so far, I’ve been blessed with this car. I have never had any issues since I’ve had this car. But due to the fact that I travel back and forth from Mississippi to New Orleans, my thing is that whenever anything comes up, I’m covered. So far, I’m paying for it, so whatever they say that they’re going to do, I’m going to expect their word that they gave me. I’m hoping that they stand behind what they said.
We appreciate you sharing your journey with Endurance, Monica. It's great to hear you felt informed, confident, and secure about your coverage during your travels. Your experience underscores our commitment to meet those standards. Thank you for choosing us, and please do not hesitate to reach out if you need assistance in the future.
- The Endurance Team
Reviewed May 19, 2025
My son was here and was telling me that he had Endurance. I told him I was looking at CarShield’s commercial. He said not to use them but get Endurance instead.
I asked what his co-pay was, but he was trying to explain it to me in a hurry so I didn’t get too much information from him. I went and made the call to get it for myself. I had my contract sent to my email and had it printed out at Home Depot.
The representative was very nice and friendly. She touched bases with me and told me about the 1,000 miles. She also said that if I was to ever need the service, I wouldn’t have anything to worry about.
It was a fast conversation. That’s why I had her email me the contract so I could read it. I suggest talking a little slower so the person can understand what they’re saying clearly. The representative was talking so fast that I forgot what it was I wanted to ask about.
Thank you for sharing your experience with us, Diane. We are delighted to hear that the kindness and amiability of our agent reassured you about choosing us. Your feedback regarding the pace of the conversation is valuable. We aim to provide clear and adequate time for all questions so we'll be sure to share this feedback with our team. If you have any further questions while reviewing the contract, please feel free to contact us anytime. We're thrilled that you've found value in our service and appreciate your high rating!
- The Endurance Team
Reviewed May 19, 2025
Endurance Warranty gives me security, but the cost is a little high. I’m paying more for it than I am for my regular insurance on my car, which is kind of frustrating.
I tried to make a claim, and they said no because I needed to have 1,000 miles in my car before they would do anything. So, I ended up paying $1,400. Hopefully, the next time something happens, they will cover it. The customer representatives were great and very helpful. I had no problems with them.
I can’t say I’m satisfied with the service, but I’m not. Apparently, the guy told me I bought a lemon, so I’m sure something else will come up sooner or later. Right now, it’s in good shape.
Hi, Kathryn. Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're glad to hear that Endurance has provided you with a sense of security and that our team delivered helpful service during your purchase. That said, we understand your concerns about cost and your previous claims experience.
If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you, The Endurance Team
Reviewed May 19, 2025
Quite a few of my family have Endurance Auto. The sign up process was easy. I just called them up and got it all set. The representatives were just clear cut. And it's bumper to bumper. They just listed what was covered, some of the electrical, and the powertrain.
You shall go with Endurance. It's simple. I just called and gave them my VIN number and mileage. And they gave me a price quote for 100,000 miles. It's a really reasonable price.
Thank you so much for sharing your experience, Joseph! We're thrilled to hear that your family recommended Endurance and that the process was smooth and straightforward for you. It’s great to know our team delivered clear information and a hassle-free enrollment. That’s exactly what we aim for.
We appreciate your trust in us and look forward to continuing to provide you with reliable protection and peace of mind on the road. If you ever need support or have questions, we’re just a call away!
- Endurance
Reviewed May 19, 2025
I was mainly looking for full coverage. I got some friends who recommended me Endurance. The representative was great. She explained everything in detail and how the process works. What impressed me most was her ability to know the product and explain it. They gave me a certain time to start using it. It's a great deal.
Thank you for the kind words and thoughtful feedback, Mario! We're so glad your experience with our representative stood out and that you felt confident in the coverage you received. It’s our goal to make sure every customer feels informed and supported from day one.
Even though you haven’t needed to file a claim yet, we’re here for you when you do—and it’s great to hear that everything from pricing to service has met your expectations. Thanks again for recommending us!
- Endurance
Reviewed May 19, 2025
Without mincing words, ENDURANCE is the best amongst other competitors. They respond on time in a timely manner. When I got them, others try to reduce the subscription but did not fall into temptation to cancel or reverse the contract or demand for refund because they are still the best and first among equals.
We truly appreciate your confidence in Endurance, Christine! It means a lot to hear that you’ve had such a positive experience and chose to stick with us despite other offers. We're proud to provide fast, reliable service and coverage you can count on. Thanks for putting your trust in us!
- Endurance
Reviewed May 19, 2025
Luis ** was excellent! Through the entire process I knew that Luis was working to provide me with the very best policy Endurance could provide. In the end I purchased a policy with the mileage coverage I needed. At the same time I also purchased a policy from Endurance for my wife's car. Luis provided me with good prices for both and an excellent payment plan. Good shopping, Art, in lovely Star, ID.
Thank you for the kind words, Art! We’re so glad to hear that our team provided you with exceptional service and helped you find the right coverage for both vehicles. We’ll be sure to pass along your praise! Wishing you and your wife peace of mind on the road ahead!
- Endurance
Reviewed May 19, 2025
I bought a used car and wanted to get bumper-to-bumper coverage. The person I spoke to was informative and answered all the questions. I haven't used Endurance yet but getting signed up was no problem.
Thanks for sharing your experience and for recommending Endurance, Glenn! We're glad to hear the sign-up process was quick and that our team was helpful in answering your questions. It’s great that you found a plan that fits your car’s needs, and we’re here whenever you need us. Wishing you worry-free driving ahead!
- Endurance
Reviewed May 19, 2025
I signed up with Endurance around April 19. I just figured it was time for me to have some protection. The sales agent did good. I’m just waiting for some papers showing that I really have them.
Thanks for your feedback, Gordon! We’re glad to hear the sign-up process went smoothly and that you felt well taken care of by our team. We understand how important it is to have your documents in hand. If you still haven’t received them, feel free to give us a call and we’ll make sure everything gets to you promptly. We appreciate your trust in Endurance and look forward to delivering the protection you signed up for!
- Endurance
Reviewed May 18, 2025
I’ve been checking Endurance out, and I liked what I heard about them. I’m retired and on Social Security, so I initially thought I shouldn’t get the extended warranty. But Endurance worked with me on the price, which helped me decide to take it.
Thank you for sharing your experienc, Frank! We're honored that both your research and your dealership pointed you in our direction. We're especially glad to hear that our team could work with you to find a plan that fits your budget. If your paperwork hasn’t arrived yet, don’t hesitate to reach out. We’ll make sure you get everything you need. We're here for you every mile of the way!
- Endurance
Reviewed May 18, 2025
The representative from Endurance, Josie, was awesome and so good to me. She explained everything and led me right through the process. I would not have done it if Josie hadn’t been there to explain things in my way of learning. She wasn’t pushy. She was just perfect and knew exactly what to say. She also gave me a good discount. I’m stretched to pay for it. I just lost my husband and there’s a lot of things I have to take care of, but I hope I can continue to keep it. I’m gonna try my best. It’s a priority.
The only problem I’ve had is nobody believes me about my mileage. I’ve had four men come and check it and they all get the same mileage. So I’m not making up a story. It’s been a concern that people questioned my truthfulness. Other than that, I’m just happy with them.
Thank you so much for recommending us and for sharing your experience, Barbara. We're so sorry for your loss and appreciate you trusting us during this time. We're glad Josie made things easier, she truly represents the care we aim to provide.
We apologize for the mileage issue and understand how frustrating that must’ve been. If anything’s still unresolved, we're here to help. We're grateful to support you and your vehicle with the protection and peace of mind you deserve.
- Endurance
Reviewed May 18, 2025
I bought a used Nissan 2021, which is past its warranty. And Endurance was the company recommended by Nissan to me. They seemed to stand strongly behind Endurance. I checked into Endurance, and they appeared experienced. They're also slightly less expensive than some of the others that I've heard about. So I gave them a shot and I got a full coverage. Setting the whole thing up was easy. The representative that I spoke with was very knowledgeable, courteous, encouraging, professional, and positive about themselves. I just hope that when the time comes when I have to utilize them, it will be just as professional.
Thank you for sharing your experience, Steven! We're glad Endurance stood out as a trustworthy choice for your 2021 Nissan. It’s great to hear our team made the process smooth and professional, and that our pricing worked well for you. We appreciate your recommendation and look forward to supporting you whenever you need us!
- Endurance
Reviewed May 18, 2025
I signed up for both Endurance and CarShield. I signed up for Endurance first and CarShield was the first one to call but both guys called the same day. When I got to talk to Endurance's representative, he sounded good. I was debating back and forth which one to go with. CarShield was half the price but it looked like Endurance covered a little more than CarShield did. What scares me about both of them is all the reports of them not paying. But I went with Endurance and that process went well. They had a good rep. He was very knowledgeable.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed May 18, 2025
I got a 2016 Chrysler Town and Country so I decided to get Endurance. Their rep is extremely knowledgeable and she would bend over backwards to try and help me. She got me started the same day that I called. It's quick and easy.
Thanks so much for sharing your experience, John! We’re thrilled to hear our commercial caught your eye and that our team made the process quick and easy for you. Your trust means a lot, and we appreciate your recommendation. Here’s to many more miles of worry-free driving with Endurance!
- The Endurance Team
Reviewed May 18, 2025
I’ve had Endurance before on other vehicles that I got, and I just bought a Volkswagen Atlas. I was looking for full coverage, and I was able to get one for 100,000 miles with them. Signup was easy, and the rep I dealt with was very helpful. He went over other plans with me and told me why Endurance was better. I can use the policy after 30 days and 1,000 miles.
Thank you for sharing your wonderful experience with Endurance, John! We're thrilled to hear that you found our coverage tailored to your needs and received exceptional service during the sign-up process. Should your friends or colleagues have questions, we're here to assist them too. Your satisfaction remains our top priority, and we look forward to ensuring our services continue to meet your expectations.
- The Endurance Team
Reviewed May 18, 2025
Purchase process with Endurance went through fine, but I already cancelled it as of the 9th of May because nobody in town took it. My secondary person didn’t take it, and my dealership here didn’t it too. I wasn’t driving up to Sarasota about 30 to 45 minutes away to get my car serviced. So, I canceled. Canceling process was good, and it went through fine.
Thank you for sharing your experience with Endurance, Danny. We value your feedback and are glad to hear that the purchase process went smoothly and effortlessly. However, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meetexpectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed May 18, 2025
I had Endurance on my Lexus and dropped them because they didn't cover some things, and they use aftermarket products. I ended up signing with Omega Auto Care, and it was the same thing all over again. They didn't fix my car, and I had to pay $1,300 out of pocket. I went back to Endurance for my Mercedes ‘cause when I called them up, they assured me that they will use Mercedes parts and cover what they need to. I haven't called in a claim yet, so I won't know until that happens. Customer service was up to par. He was very courteous, patient, and took his time ‘cause he wanted my business. I was satisfied.
Thank you for sharing your experience with us, Linda. We appreciate your decision to give Endurance another chance and acknowledge the concerns you had previously. We're here to support you, and should any issues arise with your new plan, our team is ready to assist in ensuring your Mercedes repairs align with your expectations. Thank you for trusting us with your vehicle coverage, and we hope to provide a satisfactory experience moving forward.
- The Endurance Team
Reviewed May 18, 2025
Endurance has been very good and I’m very happy with it. I needed a part changed, they replaced it with a refurbished part, which I didn't care for, but it's a car with a lot of miles, and it’s working fine. It took a couple of weeks, but they were responsive and they did take care of it. From the minute I called and transferred to other departments, everyone's been very professional.
Hi Linda! Thank you for taking the time to share your positive experience with us! We're happy to hear that you have appreciated the professionalism of our staff and that your Endurance coverage has been supportive during your recent repairs. We understand the inconvenience a delay can cause and appreciate your patience while we coordinated the replacement process. We greatly value your recommendation to others and we're here for you and anyone else should further assistance be needed.
- The Endurance Team
Reviewed May 18, 2025
My vehicle is a 2014, and it’s out of warranty and has 93,000 miles. I can’t afford to buy a new car. So I decided to get an auto warranty at Endurance.
The representatives were willing to help me get the lowest price possible, which I was very happy with.
Thank you for sharing your experience, Susan! We're glad to hear the sign-up process was smooth and that our representative was helpful in finding coverage that fit your budget. Your feedback is valuable, and we’re here to ensure your experience continues to be the best.
- The Endurance Team
Reviewed May 18, 2025
I was looking for extra security for my car. It’s a Cadillac SUV. I was looking at different places to see who offers the best for what I need, and I reached out to Endurance on the phone. I have full coverage. It's the powertrain.
Thanks for sharing your experience, Ernestine! We’re glad our team could help you find the right coverage for your Cadillac SUV and that you felt supported throughout the process. It means a lot that you’d recommend Endurance to friends. If you ever need anything else, we’re here to help!
- Endurance
Reviewed May 18, 2025
Coverage was quoted at a particular price then billed at a higher price. Customer service corrected it immediately and is sending me a new contract. I haven’t received it yet but I expect it to be correct this time. No hassle, no arguments. Very friendly and professional. There is really not much to say in addition other than I can see why you are rated number one at this point in time.
Thank you for sharing your experience, Bob! We’re glad our customer service team quickly resolved the billing issue and is sending you the corrected contract. It’s great to hear the process was hassle-free and professional. We appreciate your trust and kind words about our rating!
- Endurance
Reviewed May 18, 2025
They lie and do not do what they claim. They will find some little reason to deny every claim. Can’t have handwritten receipts, must keep all receipts from oil changes. Never pay for anything! Stay away!
Hi, Jean. We understand how a denied claim can cause stress, and we’re here to help. Please contact feedback@endurancedirect.com with your coverage plan number. We can review the situation together and find the best way to assist you moving forward.
- Endurance
Reviewed May 18, 2025
My car had a warranty from the dealership, which expired. I got Endurance because I don't like driving without a warranty. Their representatives are great, as they answer all my questions.
I haven't owned a car since 1995. I've leased all these years. And I've finally bought one.
Thanks for sharing your experience, Michael! It’s great to hear that the sign-up process with Endurance was smooth and that the representative was so helpful. It makes a big difference to feel confident about your coverage, especially after not having it for a while. If you ever need anything or have questions about using your plan, please don't hesitate to reach out.
- Endurance
Reviewed May 17, 2025
I have a used car, and when I bought it, some of the warranties that were still valid had expired. I wanted to cover my car, so I looked at different advertisements and Endurance kept coming up on top. The sign-up process was fine. My son and I talked to the agent, and that was it.
Thanks for sharing, Linda! We're glad to hear that signing up with Endurance was easy for you and your son, and that you had a top-notch experience. If you ever need anything else, feel free to reach out!
- Endurance
Reviewed May 17, 2025
I bought a used car. The reason why I bought a used car was because in one of my previous cars, the engine blew on me and I only had it for two years. And then the other car I bought had issues with the drive train, and it was slowly starting to break down on me and I was not able to afford it.
So, I ended up buying this vehicle that I have now. Because I have had such bad luck with vehicles in the past, I was hesitant about getting into car payments and not knowing if I was going to be able to afford anything that could arise because it was a high mileage car. I then decided to purchase a warranty that was offered with the vehicle from the people that I bought it from.
But I did not go with them just because I felt they were being way too pushy, and I didn’t have enough time to research the process because I never heard that you can get a warranty for a used car. So at first, I thought it was a scam what they were doing. And I did research and I found Endurance.
The agent who helped me was phenomenal, and he worked with me. I don’t have anything but good things to say about him. I called in not knowing that my car, the VIN had never been put through the system to have a warranty applied to the car. He told me, “We have these offers for first-time person whose car has not been put through a warranty process. However, you will have to pay X amount of dollars today in order to get it started.”
I explained to him that I would have the money the next day but I just did not have it that time, and he was able to post-date the payment. And I ended up calling back the same day and processing the payment. He went above and beyond to help me. I felt like he was personable, and I am very grateful. I feel like I’m 100% covered. I have had people telling me mixed things about warranties in general, and it scared me because I was after my 30-day period.
I have had to call in a couple of times, back and forth, trying to get this policy started, and everybody that I’ve spoken to is very well rounded and knowledgeable. They were friendly, willing to help, and simply top tier customer service. And customer service goes a long way, especially when you’re investing in something. I’m happy with the decision I made. People will try to do anything to not honor the warranty, and that puts a bad taste in my mouth. But, at the end of the day, I still feel protected.
Hi Maryia! Thank you for sharing your detailed experience with Endurance. It's great to hear you're satisfied with the service so far, particularly the exceptional support from the agent who assisted you. We understand how important it is to feel secure in your car ownership with the added protection against potential repair costs.
Your skepticism about dealership warranty offers is entirely understood, and we're glad you found a more comfortable avenue with Endurance. It's reassuring to note the peace of mind you gained by having robust coverage for unexpected situations.
Should any uncertainties arise, or you wish for further guidance through a claim, please feel free to reach out to us! We are here to help!
-Endurance
Reviewed May 17, 2025
The signup experience with Endurance was fine after some people I knew recommended them, but the process took much longer to get approved than I anticipated. My vehicle went into the shop for a claim, and it took seven days just to get an approval on the repair. I’ve had to rent a car for almost 14 days, and because Endurance only covers five days, I’m coming out of my pocket for most of that rental since it took over five days just for the approval.
On top of that, Endurance required that they supply the transmission, but their vendor is going to take four business days to get it here. The transmission shop could have gotten it in two days, so that’s just more days added to a rental that I really don't want to extend because it’s costing me every day. If they require a specific vendor, they should be more prompt, because that’s another $100 out of my pocket.
There was also a lot of back and forth with paperwork. Instead of contacting me directly, Endurance would contact the repair shop, and I spent at least half an hour on hold for six different phone calls, that’s basically three hours of waiting just to find out what paperwork was missing. I even sent two pieces of paperwork on the same email and they said they only got one. Then three days later they requested more documents, which took me more time to get from the dealership and pushed everything back. At this point, the repair is covered, but it’s still costing me about $700 in rental fees.
Hi Anthony! Thank you for sharing details about your experience with us. We apologize for the difficulties you faced during the claim process. We understand the impact this delay and the communication gaps had, especially with the rental car costs. Your feedback highlights crucial areas for improvement in our process efficiency and communication.
We are committed to resolving these issues. Please reach out to our team at feedback@endurancedirect.com with your claim information, so we can assist you further and explore potential solutions.
Your patience and input are greatly valued, as we aim to optimize the service for smoother experiences.
- The Endurance Team
Reviewed May 17, 2025
I talked to an Endurance rep who explained what would be covered. He told me I was going to get a loan for four years at no interest that I would pay every month. He told me to wait 30 days to use it. I gave them my email address and they told me my payment was received. I also thought I would get an actual card, but they didn’t send one. But I go to a major car dealer and I’m sure they’ll take it.
Hi Aaron! Thank you for choosing Endurance! We appreciate your positive feedback despite the limited interaction post-sign-up. We are pleased to hear that your initial contact with our representative was informative and satisfactory. We want to ensure you have everything needed and follow up on your missing items like the physical card. Please feel free to contact our team at feedback@endurancedirect.com to assist you with this and ensure you receive the documentation you need in the format that works best for you. We're eager to serve you better moving onwards! Thank you once again for placing your confidence in us.
- The Endurance Team
Reviewed May 17, 2025
I had an auto warranty on my truck earlier and it expired, so we got a new one. With these new trucks, if you don't have a warranty, you're screwed. The signup with Endurance was great and the guy was easy to work with. But I do have a problem with Endurance because they wouldn't pay my last issue. I had an injector leak and I had to replace the injector. But that particular thing is not covered under my warranty. Everything else is, but not that. So I was not in a good mood. But I'm over it now.
Hi Sean. We appreciate you taking the time to share your experience with us. We acknowledge your disappointment regarding the injector issue not being covered under your plan and sincerely apologize for any frustration it has caused. We understand how critical it is for a truck owner's protection plan to meet expectations, especially when facing repair needs.
Ensuring our customers are well-informed about coverage is a top priority, and we are committed to continuously improving in this aspect. Positive experiences during your initial sign-up process speak for our intent and reliability, and we invite you to continue building success with the plan.
If there is anything we can assist you with further to ensure smooth operations or if there's information we could clarify regarding what is covered by your plan, our service team is ready and willing to help. Please don't hesitate to reach out to discuss your experience in more detail. Your occasional concerns aside, your potential open-mindedness is appreciated as we strive to secure your utmost satisfaction ahead.
Thank you,The Endurance Team
Reviewed May 17, 2025
A couple of friends said Endurance is a good company to get for the warranty. I signed up and it wasn't very hard at all. Their customer service rep was very helpful.
Hi, Alice. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed May 17, 2025
My factory warranty was about up, I was right at 36,000 miles, and I wanted to make sure I got something taken care of as fast as I could. In the initial call, I told the rep that I wanted to think overnight about it, and I called him back in about 10 minutes. He was not pushy, and signing up with Endurance was wonderful. Their coverage sounded great, and that was the reason I went with them. Their pricing is good, too. I have seen all the commercials, and they seemed like they were a little step above.
Hi, Dennis., Thank you for choosing Endurance and for sharing your experience! We’re glad our team could provide clear information and respect your decision-making process. We look forward to supporting you whenever you need us.
- Endurance
Reviewed May 17, 2025
I had CarShield for a couple of years, and I had an instance, maybe two. I have a Honda Pilot. I've used the dealership in Tulsa here pretty much exclusively. I've tried a few other things along the way, but they seemed pretty not necessarily resistant, but not very helpful in trying to get CarShield to cover part of my experiences. That's the reason I switched out. And I've heard rumors about lawsuits and different things, and you wonder why they are continuing to advertise and all. I did a little bit more deep-dive into checking about the leaders in the industry, and it looks like Endurance is kind of the people to go with. So that's primarily why I chose Endurance. The sign-up process was not really that much different than CarShield. It didn't appear there was anything unusual compared to what Endurance was asking, and it's kind of somewhat the same, but it was fine. It was smooth. All things considered, of course, everybody wants less. I have a lot of faith in the product. I don't know how great a value it'll be, what I'm spending my dollars on if I seek a claim or two.
Hi Larry! Thank you for choosing Endurance and for leaving a detailed review. We're thrilled to hear about your positive experience after your switch. It's fantastic that the sign-up process was smooth and similar to what you previously experienced. Your optimism and trust in your Honda’s reliability alongside our skill assure a promising start. We're eager to live up to your 5-star expectations when it's time to file a claim, ensuring that the transition translates well into continued customer satisfaction. Thank you for allowing us to serve you and highlighting your goal for a strong partnership; we look forward to supporting your vehicle's journey and to many positive interactions ahead.
-The Endurance Team
Reviewed May 17, 2025
I checked with some auto companies and a lot of them cover nothing. I had a bad mirror on my truck. It’s a retractable mirror. It took me three weeks of fighting with the dealership and the warranty to get it covered. As an ex-mechanic, I've dealt with companies in the past and I’ve spoken to a couple of other people. They said Endurance was more expensive but it was the better way to go. Seeing that I no longer have the dexterity that I used to have with arthritis in my hands and I plan on doing some traveling, I said, "There's no sense in me getting stuck in Podunk and not having some kind of coverage."
I signed up with Endurance and everything was very good. Judd was my rep for that. I had an issue recently. I had signed up for the program and the credit card that I had provided had fraudulent charges against it. I spoke with someone this morning and gave them my new banking information and everything went very smoothly. My rep was Irving this time. I still need to download my paperwork and read all the fine print. The general maintenance on my truck has been maintained.
I had a couple of other things with the warranty company that they would not cover. The washer pump went bad and they said it was a blockage in my line. I pulled off the line and still no pressure. They would not change it. For the $15 and the 45 minutes it took me from start to finish, I did it myself. It was ridiculous stuff. That, to me, should have been covered. It's a safety warranty. With no washer fluid, I can't see an accident. That aside, I've already spoken with other people about the Endurance program as far as how smoothly things went. They have good coverage. I've been a mechanic so I've experienced dealing with them on the other side as a business partner.
Hi Ron! Thank you for taking the time to share your experience as a former mechanic and new customer. We understand how crucial it is to have reliable auto coverage, especially when planning more travel. We're pleased to hear from your interaction with Judd and the ease of updating your information with Irving. We're glad to bring you peace of mind as you begin exploring our comprehensive coverage options. If you have any further questions or need support, please feel free to contact our team. Your high recommendation means a lot to us, and we look forward to being there whenever you need us. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 17, 2025
I feel pretty good with Endurance. Well, I haven't had to use it yet. I went and used consumer reporting, did some internet research, and Endurance was the highest-rated of the programs that I looked at.
I had a very positive experience with them, about six weeks ago. It was very easy to use and to do.
Thank you for choosing Endurance and for the kind words! We’re glad to hear the purchasing process was smooth and that we stood out among your options. We’re here for you whenever you need us.
- Endurance
Reviewed May 17, 2025
I love Endurance. I haven't had to use it yet, but we'll see. The signup went great. I am referring them to people. I got my referral from their commercials. I have many cars and I used many extra care warranties in the past. So I figured I'd give them a try. It’s a lot cheaper than the other ones.
I purchased a 2012 RAV4 and a month has passed. I got 200 more miles before my warranty really kicks in with Endurance. Hopefully, I don't have to use it right away.
Their rep answers my questions right away. And if he needed to call me back, he’d call me back in a timely manner. So I was happy with that. He really took care of me. I'm excited to do business with them.
Hi Louis! Thank you for sharing your experience with Endurance! We're thrilled to hear that you found the sign-up process smooth and our pricing affordable. It’s wonderful to know that our representative provided prompt and helpful communication, making your experience even better. We aim to offer our customers confidence through comprehensive coverage and accessible services, and it’s great that you’re feeling secured as you approach the coverage start milestone for your RAV4. Your referrals and bright outlook on our service are truly appreciated. We look forward to continuing this positive journey and are here whenever you need us.
- The Endurance Team
Reviewed May 17, 2025
My husband said Endurance Warranty is a good company. They show commercials and they cover things like that. My car warranty had expired. The mileage hadn’t, but they go by the year. I did need to get a warranty on my car.
It’s been a long time since I had to buy a warranty. My cars have always been under warranty through the car company. Now that I’m retired, I’m giving Endurance a try, and I’m pretty sure I'll be happy.
The price is okay. I pay for what I get. I want to make sure everything’s covered, and I might pay a little more. If the air conditioner goes out or anything happens with the engine, it’s fine. I can’t afford it now, but you get what you pay for. If I go with a cheaper warranty company that doesn’t cover everything, then that’s no good.
The customer service was very nice and knowledgeable. I even called them back at one time to see when my next payment was due, and I didn’t have to wait. It was fine and easy to do. I’ll keep them.
Thank you so much for your thoughtful review, Cynthia! We're grateful you chose Endurance to protect your vehicle, and we’re glad to hear that both you and your husband felt confident in that decision. It’s wonderful to know our team provided a smooth, informed experience and that our coverage gives you peace of mind in retirement. If you ever need anything, we’re just a call away!
- Endurance
Reviewed May 17, 2025
I decided to go with Endurance because they covered a lot of stuff that a lot of other companies didn't. They do the electronic stuff if something goes wrong and all that. I had a warranty from the dealership, but it was about to run out. So I needed to make sure I still had a warranty, and I was covered the whole time, pretty much. The agent who helped me was good. He was pretty informative.
Thank you for sharing your experience, Randall! We're glad to hear that our coverage met your needs and provided the peace of mind you were looking for. It’s great to know our agent helped make everything clear and easy during the sign-up process. We're here if you ever need assistance down the road!
- Endurance
Reviewed May 17, 2025
I'm elderly. I have one good vehicle and live on fixed income, so it just made sense to have some extra coverage in case something goes wrong. I checked all the ratings on all of them and Endurance seemed to be the one that sounded like it would be the best. The pricing was an important part, too, and it was fair enough. I didn't have any problems with the signup.
Thank you for your thoughtful review, Debora. We're especially glad to hear that our representative took the time to explain everything clearly and that the process aligned with your budget and needs. Knowing your vehicle is protected should bring that peace of mind you were looking for, and we’re here if you ever need support down the road.
- Endurance
Reviewed May 17, 2025
I paid for a plan with Endurance for over two years never missing a payment and claim that was asked about was denied. #1 air conditioner went completely out in one of the hottest summer and because it needed a gasket endurance would not cover the Air conditioner even though their conditioner was cover under my plan. Do I paid a total of 1,500.00 out of pocket. The following year my shocks on my car was going out and again my claim was denied and all the services were under certified repair companies. Then I decided to cancel my plan and had to pay to get my cancellation form certified before sending it to Endurance. Endurance did not refund any of my money.
Thank you for your detailed feedback, and I sincerely apologize for the experiences you've faced with our service. It's concerning to hear your claims were denied despite being within the boundaries of your coverage plan. Your commitment over the years truly deserves respect and a more seamless service. The issue related to unforeseen cancellation procedures and lack of refunds contradicts our values of transparency and customer-first service. We would like to make amends, examine your situations diligently, and assure a re-evaluation. Please reach out to us directly at feedback@endurancedirect.com so our team can further address these concerns and restore your trust in our service. Your feedback is crucial and helps guide our service improvements. Thank you for this opportunity to rectify the situation.
Thank you,The Endurance Team
Reviewed May 17, 2025
The coverage was better with Endurance but a little more expensive. Well, I got a truck, and now, it's got about 95,000 miles on it. I had bought an extended warranty on it from the manufacturer, at the start. But when that went out.
I wanted to be covered by something. And so, I went with CarShield. But we dropped them, and then I went with Endurance. As a matter of fact, I had to have some work done on my truck in between trying to find an insurance carrier.
So, I missed out on trying to use one because I had to go ahead and pay quite a bit of money to get my truck repaired.
The representatives from Endurance had called me. I've had their 1-800 number. I was going to call and see what it would cost. But some lady called me. And she was really informative, professional, and nice about the way she explained everything to me about Endurance.
My wife's vehicle, we it from dropped CarShield. And both our vehicles now are on Endurance, my truck and my wife's vehicle. I haven't had much dealings with them. But I like what they offer. Thus, I signed up with them. So, I haven't had a chance to use them yet.
Hi Dayton. Thank you for sharing your positive experiences with us! We’re thrilled to hear that the guidance our professionals provided helped you choose Endurance for your coverage needs. It's wonderful how informed and genuine explanation influenced your decision and led you to protect both your truck and your wife’s vehicle with us. We're importantly looking forward to providing great service whenever you do end up requiring our support. If any questions arise, please don’t hesitate to contact us!
- The Endurance Team
Reviewed May 17, 2025
Signing up with Endurance Warranty was easy. They seemed to be the best one of the three companies I looked into. The agent who helped me was okay and the coverage I received from them was close to what I was looking for.
Hi, Robert. Thank you for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed May 17, 2025
The signup process with Endurance was simple. The guy I talked to had us signed up pretty quickly. They've got a 30-day waiting period and you have to do 1,000 miles. I haven't quite covered that yet, but we're getting close. So I'll officially be on an Endurance policy after the weekend. We've made three trips to Nashville. That picks up about 600, 700 miles of it right there.
I had another company before and I made two claims with them, and both were denied. I was getting very frustrated with that company. Then I saw a survey that they have about 6.9% customer satisfaction rating while Endurance has 9.6%. Endurance was not much more than that company. But it's been great so far.
Hi Malcom! We’re thrilled to hear about your excellent sign-up experience! Welcome aboard, and it's wonderful to learn how your trips continue to bring you closer to coverage activation. At Endurance, we aim to provide top-notch service throughout your journey with us, and we strive to maintain this momentum when its time to file a claim. If you have further questions or require assistance as your needs evolve, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 17, 2025
The warranty on my vehicle was up, and my fiancé was the one who looked into Endurance and got the number for it, so I called to check it out. The sales rep was excellent. He was knowledgeable, helpful and very patient with me. He went over the policy, and whatever questions I had, he answered them. He made the process easy. As far as the monthly payment, it’s okay ‘cause it’s better than not having coverage.
Hi Tanya! Thank you for sharing your positive experience with us. We're happy to hear that our representative made the process smooth, knowledgeable, and ultimately, rewarding. It's wonderful to know you found our payment structure reasonable as well. If you need further assistance or additional information regarding your coverage plan, please feel free to reach out. We're here to ensure your peace of mind.
- The Endurance Team
Reviewed May 17, 2025
I’ve heard some positive reviews about Endurance. The length of time they’ve been in business, and looking at the reputation of other companies, they don’t compare to Endurance. Customer service is positively a hundred percent excellent.
I said I wouldn't get one after I paid off my car last year because I didn’t think I could afford it. That changed when I talked to the young lady who said it’s $120, which I can do.
I needed to because my car doesn’t have anything like 200,000 miles on it, but I have enough to where if something happens, I would need some help.
I’m trying to get my sister to sign up for it because she really needs to. If anybody has a car that is paid off, they need to have Endurance.
Hi Stephanie! Thank you very much for sharing your experience! We're happy to hear how pleased you are with our service and the value you feel we provide, especially when protecting your vehicle gives you peace of mind. It means a lot to us that you not only found our pricing manageable but are also advocating for others to sign up! Please don't hesitate to contact us if you have any questions or need further assistance. We're here to help anytime.
- The Endurance Team
Reviewed May 17, 2025
The amount of coverage that Endurance was providing led me to choose them. The customer service was very good, thorough, and clear. So far, I've not had a claim, but I feel comfortable with it.
Thanks for sharing your experience, Nick! It’s great to hear that Endurance’s coverage stood out against others and that the customer service team made the sign-up process smooth and professional. We look forward to continuing to provide you with excellent service.
- Endurance
Reviewed May 17, 2025
I received a letter from Endurance saying that my warranty was gonna be expiring soon. But I didn’t know because I never got anything. So I renewed my policy two weeks ago and the rep was really good about the whole thing. He explained everything to me so I understood all that and gave me all the information like telephone numbers if I had a problem. The rep even asked me if I was in any accident but I haven’t been in all the years that I’ve had the car. I received the emails and looked at them but I’m not that good on my phone with emails so I was waiting for the paperwork.
Hi Bernadette! Thank you for sharing your experience with us! We're happy to hear that the sign-up process went smoothly and that our representative was thorough in providing all the needed information. It's wonderful to know you're satisfied with your coverage terms and the supportive customer service you received. We understand the importance of having physical documents—if there's any delay in receiving them, please feel free to reach out to us at feedback@endurancedirect.com. We're just a call away if you have any questions or need assistance.
- The Endurance Team
Reviewed May 17, 2025
I was with another company for about six months. After looking into it, I saw that it only covers certain items. Also, my car has about 200,000 miles on it. If something else went bad, they wouldn't fix it. So I looked further into Endurance Auto Warranty, and they offer bumper-to-bumper coverage which I was looking for, because I would never know what part might go bad if something does go bad.
So I signed up my Kia Optima a week ago. It was a good experience. The representative that I spoke to was very knowledgeable and helpful. He didn't pressure me on anything. He just laid the program out and answered my questions, and we went forward from there. The policy provides coverage on everything that I needed it to, like the entire engine and its components, the transmission and power train. I felt like it was good coverage. If something goes wrong, like AC, switches, or heating system, that's covered as well. Endurance is a little more expensive, but they cover a lot more.
Hi Steve! Thank you for taking the time to leave such a positive review! We are thrilled to hear about your exploration leading to the choice of our comprehensive bumper-to-bumper coverage. It's wonderful that our representative could assist you effortlessly and address all your queries, making your sign-up process smooth and welcoming. Although pricing is crucial, we aim to provide peace of mind with the value brought by comprehensive coverage. Your recommendation means a lot to us, and we're delighted that you're happy with your decision. If you ever need further assistance, know that we're here to help!
- The Endurance Team
Reviewed May 17, 2025
I have an older car, so I needed an extended warranty. So, I signed up with Ednurance in December. And the first thing I needed was struts in the rear. The whole bill came to about $1,400, and they covered 500 of it. So, as soon as everything is taken care of, I’m dropping it because I’m very disappointed. The coverage isn’t what it says. The parts they were gonna send us would have been $181. And the real parts that the shop was putting in were twice the price. So, they were giving me money for cheaper parts, and I’d have to wait two days for them. And they didn’t cover what they said. I expected them to cover the cost of what it was gonna be minus my deductible, and that did not happen. So, I’m done with them.
Hi Jerome. Thank you for your feedback, though we're sorry to hear about the experience you've detailed. The predicament regarding your coverage promises and parts reimbursement was disappointing and not aligned with our service commitments. Your concerns about reimbursing for part costs and navigating claim adjustments are significant to us.
Please allow us the chance to address these by emailing feedback@endurancedirect.com, or contact our customer service directly. Your insights help us improve, ensuring alignment with the commitments we promise. Again, we apologize for any distress caused and aim to restore your experience with our rightful handling.
Thank you,The Endurance Team
Reviewed May 17, 2025
I’ve been with Endurance for about 30 days and I chose them because I liked the pitch they gave me, and it sounded really good. I found the customer service when I signed up very helpful.
Hi, Anthony. Thank you for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed May 17, 2025
I just wanted to insure my vehicle for warranty stuff. So, I got Endurance. Their agent was very good, and the coverage was just really easy to do and very self-explanatory. I got my information packet fairly quick, through email.
Hi Dawn! We’re thrilled to hear about your fantastic experience with our service team and your satisfaction with the sign-up process. It's wonderful to know everything was clearly communicated and you feel confident with your coverage. Thank you for choosing Endurance and for your great feedback. We look forward to continuing to serve you!
- The Endurance Team
Reviewed May 17, 2025
I was impressed with the Endurance TV advertisement where only one person takes care of everything when you need to have repair done and you don’t get passed around, and the price was competitive. I bought the full coverage, and I am confident with what I got. The salesperson understood what happens to cars when they break down and when they get out of warranty, so he was very knowledgeable.
Hi Gary! Thank you so much for the wonderful feedback! We're thrilled to hear that you've had a positive experience with our service, especially appreciating our approach to dedicated and streamlined communication through individualized service management during repairs. At Endurance, our goal is to simplify processes as much as possible, and we're happy to know that this resonates with you. Please remember, we're here if you ever have any questions or need further assistance. Thank you for recommending us, and we look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 17, 2025
When I paid off my 2021 BMW, I wanted to get an extended warranty. I want to keep an extended warranty on it and also have it on the 2014. My husband doesn’t drive too much and my car stays in the garage, but still, I have low miles on it.
But my husband asked one of his former patients’ wives which auto extended warranty company she is with. And so, she mentioned Endurance. She had bad experiences with another company, so she switched over to Endurance. And she was complimenting on how good they were. And that's what made us call them.
We went online and asked for a quote, and they called right back. For the 2021 car, the rep said a whole lot that was covered, same with the 2014. All the computer equipment was covered, which is really good. And that's what we like.
Hi Onica! We're happy to hear about your positive experience with Endurance. It's fantastic that the expanded coverage has provided you the peace of mind you were seeking. We're equally pleased that our straightforward sign-up process met your expectations. Thank you for choosing us to protect your vehicles, and if you ever have more questions, please feel free to reach out.
- The Endurance Team
Reviewed May 17, 2025
I had no problem signing up. The representative was clear, concise, and to the point. They covered everything in detail. I got the full coverage. I just haven’t used it yet because you have to have 1,000 miles or 30 days first. I’m retired and hardly ever drive, so it’s going to take some time to reach that.
Hi Robert! Thank you for sharing your feedback! We're thrilled to hear that your initial set-up process went smoothly and that you’re content with the comprehensive coverage plan you chose. It's great to know that our representative was able to assist you with clear and useful information. We strive to ensure smooth customer experiences and are glad yours was so positive. If you have any more questions or need future assistance, please don't hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed May 17, 2025
Our new car’s warranty was about to expire, so I looked into auto warranty. The Endurance agent who helped me was fine and thorough, and the coverage that I got is what I wanted when we shopped around.
Hi Mr. Henry! Thank you for leaving such a positive review! We're thrilled to hear that our coverage aligns perfectly with your needs and that you had a thorough walkthrough with our team. Your trust in us and your willingness to recommend us truly means a lot. We're excited to keep up the great service as you begin your journey with Endurance.
- The Endurance Team
Reviewed May 17, 2025
Our trucks are getting older, that's why I decided to purchase a warranty plan from Endurance Warranty. The sign-up process was easy. They asked some questions, and they approved us. I haven't made a claim yet, but it’s been so good so far. We got the little booklet with everything in it. My husband read it from cover to cover, and he was pleased. I’ll wait and see how it goes.
Hi Gayle! Thank you for sharing your positive experience with us! We are thrilled to hear that the purchase of your coverage plan went smoothly. We appreciated your proactive approach by reviewing all the details in the booklet. If there is anything further where Endurance can assist to ensure your continued satisfaction, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 17, 2025
I would call the coverage bumper-to-bumper. I was really concerned about the drivetrain, the engine transmission, and the rear end, and I know there's other stuff that they cover. I don't think the price is terrible. It's a 2015 automobile, and if something breaks, it would be very expensive. I pay them $183 a month, and I don't have a deductible. I pay it for 30 months, and then I get 18 months free. I'm happy with that aspect of it. Fortunately, I haven't had to use it. I don't even think it's ready.
Hi Tom! Thank you for sharing your positive experience with Endurance! Your thoughtful decision making process and smooth interactions with our team reflect what we strive to offer every customer—respectful, informed service without any pressure. We’re also pleased to hear you’re satisfied with the comprehensive coverage and pricing offered. If you have any future questions or need support, please feel free to contact us anytime. We’re glad to have you as part of the Endurance family and appreciate the recommendation to others considering their own protection plan.
- The Endurance Team
Reviewed May 17, 2025
I’m getting closer to retirement so I figured I needed a little bit of a warranty on my truck. Susan was the first one that I talked to and she gave me the quote. I told her I was gonna shop around and make some phone calls and she said it was all right.
I called back the next day and talked to another lady. It was horrible and she almost tried to force me into it. She accused me of not taking care of my truck. It was to the point where I was about to say heck with it.
I emailed Susan back and she got right back with me. We talked about it and I signed up with her. It was a pleasure to do business with her. She was able to give me a 4-year 60,000 miles. Whenever I retire, I plan on buying a new truck so it works out really good.
Hi Jay! Thank you for sharing your experience with Endurance. We're thrilled to hear that Susan provided such exceptional service and reassured your decision by offering coverage that aligned with your retirement plans and future needs. Please feel free to reach out if you have any questions regarding your plan; we're here to assist!
- The Endurance Team
Reviewed May 17, 2025
Representative was very professional, knowledgeable and explained services available to me very clearly. That left an impression of confidence if the need arises to file a claim. I am very pleased that I took the time to research your services. The representative made a believer out of me and I have gotten positive feedback from a local mechanic who recommended I look into your product and services.
Hi Oliver! Thank you for taking the time to share your experience with us. We are thrilled to hear that our representative provided you with excellent service and left you feeling confident in our support. It's wonderful to know a local mechanic recommended us and that you found your research efforts rewarding. We appreciate your kind words, and our team is here for you whenever you need.
- The Endurance Team
Reviewed May 16, 2025
I just called Endurance for a quote, and the guy was so kind, helpful, easygoing, and gave me all the information I needed in a way I could understand that I signed up the same day. I was skeptical but he made me feel confident I was going with a good company.
Hi Deivy! We're thrilled that you had such a smooth and reassuring sign-up experience with us. We're happy to know that our team provided you with the confidence needed to choose Endurance. We truly appreciate your recommendation and we're committed to maintaining a high level of satisfaction with every interaction. If you need anything else, please don't hesitate to reach out!
- The Endurance Team
Reviewed May 16, 2025
Signing up with Endurance was very quick and easy. They explained everything in great detail, more than I had expected. So I signed it up. My co-pay is so low compared to several other companies I checked out. It was a no-brainer. They went through a list of parts that they cover and fix. You only have to pay a small deductible. It wasn't a hard decision to sign up.
Hi Steven! Thank you so much for sharing your experience! We're happy to know that your sign-up process went smoothly and you are satisfied with the coverage details. It's great to hear the copay has stood out to you and that you've entrusted us to keep your vehicle protected on the road. If you have any further questions or need assistance, please feel free to reach out. We're committed to ensuring your drives remains enjoyable now and in the future.
- The Endurance Team
Reviewed May 16, 2025
I’ve been with Endurance since the 23rd of April. Customer service was very good when I signed up. I’ve seen them everywhere, like on TV and Facebook. The guy who signed me up said, "Our media is working better than our marketing."
Hi Dana! thank you for sharing your positive experience with our sign-up process! We are thrilled to hear that our team provided you with excellent service and all the necessary information, making it a smooth and pleasant experience. Your recommendation means a lot to us, and we're here for you anytime you need assistance.
- The Endurance Team
Reviewed May 16, 2025
The sales agent seemed to be pretty knowledgeable about the product until I found out that he checked the box of a 4-inch list instead of a 6-inch list. So, when I filed a claim for a starter, they denied my claim. And I'm upset because they actually saw in the notes that I was asking for a 6-inch list coverage, and I was paying extra money for that. They said they would sell me a bigger package and include a 6-inch list. But to me, I already had that package because it’s what I paid for, and I asked them to stand behind their name and make it right. They chose not to, so I requested a full refund. I already canceled my policy because if they're not gonna cover me, it makes no sense to continue to pay. I don't know why they took my money when they knew that I was paying for something that they could not deliver.
Hi Dionne. Thank you for taking the time to share your detailed feedback. We're sorry to hear about the challenge you faced regarding your coverage. It’s important to us that we clearly communicate what each plan entails to ensure it meets your needs.
We understand your frustrations with how the issue was handled and apologize that it became overwhelming. While our cancellation option aims to provide peace of mind, it's clear there was a misunderstanding initially, which should’ve been addressed differently by our team. We value your input and would like to connect further to mend this experience.
Should you reconsider discussing it further or if concise clarification is needed, please don't hesitate to contact us directly at feedback@endurancedirect.com. Our attention remains fixed on resolving such issues for valuable customers like yourself. Thank you again, and we appreciate your insight and time.
Sincerely,The Endurance Team
Reviewed May 16, 2025
My other extended warranty had run out, and I didn’t want to be without coverage until my vehicle was paid off, so I chose Endurance for full, bumper-to-bumper coverage. The sign-up process was pretty easy, and the representative I worked with was very knowledgeable about the company’s products that they are trying to deliver to the consumer. This warranty pretty much covers everything that the other warranty covered, and my vehicle will be paid off by the time it runs out.
Hi Orlando! Thank you for sharing your experience with us! We're happy to hear that our service and bumper-to-bumper coverage fully met your expectations. It's great to know that our team was able to assist you in making an informed decision and that the sign-up process was smooth and straightforward for you. Your satisfaction with our comprehensive coverage benefits is incredibly important to us, and we're thrilled to see your peace of mind continued through uninterrupted coverage. If you have any questions or need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 16, 2025
The Endurance sales guy was a good salesman, and he answered all my questions well. I liked an in-depth conversation with them about auto warranties because I was looking at other companies, and he sold me. The coverage is like my particular budget, and we might have got a little bit lucky because I did not talk to nobody else when I called them – he kept me on the line. Overall, signing up was fast and easy, and customer service was excellent.
Hi Anwar! Thank you for your positive review! We're thrilled to hear that you had a great experience with our salesperson who provided detailed information and made a lasting impression on you during the process. It's fantastic to know that our coverage suited your budget and that you found the signup experience swift and exceptional. Thank you for sharing your kind words and rating the initial process highly. If you have any more questions or need help in the future, please feel free to reach out.
- The Endurance Team
Reviewed May 16, 2025
I had a Bronco and traded it for a WRX. So far, I like the plan that I got from Endurance. It's more expensive than I wanted to pay, because it started off at $130 and it sounded so good, but then they kept adding all the others. I was like, “That would be better.” Anybody would wish it was cheaper but I don't have any complaints. Everybody at Endurance is cool. They’re really knowledgeable and that's what I like. It's not like they're reading off a script. Only one person had to search around and I'm sure he's a newer person. Everybody else was right on point.
Hi Gary! Thank you for choosing Endurance and for taking the time to share your experience. We’re happy to learn that despite spending a little more than expected, you feel you made the right choice for peace of mind. It's rewarding to hear how knowledgeable and approachable you found our customer service representatives to be during your sign-up. Rest assured, we'll continue delivering service that meets your expectations. If you have any further questions or require assistance, please don't hesitate to reach out — we’re here for you!
- The Endurance Team
Reviewed May 16, 2025
Great experience. Thank you for your service. I look to continue doing business with Endurance. The quote was fast and at a great price. Endurance is the best way to go for me and my family so I say thank you again to the endurance family. Have a great day. Go get your quote.
Hi Rico! Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience and found our pricing satisfactory. Your kind words reinforce our commitment to providing excellent service. We're looking forward to continuing to support you and your family. Have a fantastic day, and thank you for choosing Endurance!
- The Endurance Team
Reviewed May 16, 2025
My water pump broke, damaged pulley, a serpentine belt, the pump was covered, everything else was my cost. Antilock & anti-skid lights on. Endurance won't cover wheel bearing with sensor for antilock and anti-skid functions which is not working
Hi George. Thank you for sharing your experience with us. We understand the frustration and disappointment that can arise from coverage issues like the ones you've detailed concerning the damage to your vehicle. Ensuring our agreements clearly align with your expectations is of high importance to us. We invite you to reach out directly to feedback@endurancedirect.com with your coverage and situation details so we can further address your case and work on resolving this for you. We value your input and are here to assist in making this right.
Thank you,The Endurance Team
Reviewed May 16, 2025
I had a different warranty through Ford, and it was a blood contract. It was horrible, so I looked for a different one, and I was hoping for a better one. I was referred to Endurance by my mechanic, and I’d say it’s a pretty good referral. The signup process was great. It was fast and informative.
The representative I worked with was genuinely nice and patient with me. I was actually calling on behalf of my boyfriend, who works 9 to 5, and he’d be too lazy to call in the afternoon. She was patient with me, like trying to give him a call when she had questions I didn't know the answers to. I enjoyed the experience. The coverage is for a Ford Escape, and I haven’t used the warranty yet.
Thank you for sharing your excellent experience, Angelina! We're thrilled to hear that your sign-up process was smooth and that our representative made you feel at ease. We appreciate your feedback, and we’re here should you have any questions in the future.
- The Endurance Team
Reviewed May 16, 2025
I bought Endurance Extended Warranty (Policy **) for my 2006 Mercedes E350. Engine issues commenced after probationary period. Mercedes dealership diagnosed several problems. Endurance’s inspector then concluded that my car’s advanced onboard computer recorded onset date and mileage of my car’s problems; each of which began during the probationary period. So, Endurance denied my claim.
But, Endurance’s actions constitute a complete fabrication and a fraudulent scheme. As corroborated by both the Mercedes repair technician and service writer, Endurance’s inspector never saw my car and certainly never inspected it, either. Furthermore, my Mercedes lacks the capability to perform any of the actions inspector claimed.
Only information available to Endurance and its inspector was Mercedes-provided diagnostic report. Mercedes steadfastly insists that, armed only with information Endurance had, it is absolutely impossible for anyone to determine either the onset date or mileage of my car’s problems. Endurance failed to provide me any other evidence to support its denial of my claim. I am a 72-year-old 100% totally and permanently disabled retired United States Army veteran and cannot afford the car repairs. Endurance is an absolute fraud and I do not recommend it to anyone interested in a trustworthy extended car warranty company.
Ron, we’re sorry to hear about your experience. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you, The Endurance Team
Reviewed May 16, 2025
I found out about Endurance online. Their customer service was good when I signed up with them. Overall, they’re good. I would recommend them.
Hi, Raasheema. Thank you for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy.
- Endurance
Reviewed May 16, 2025
I’ve seen Endurance on TV, and I went with them over other companies because it was a little cheaper. The sign-up process was easy, and the representative was great. She was knowledgeable and answered all my questions.
Hi, Darlene. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- The Endurance Team
Reviewed May 16, 2025
I traded my old car for a newer model that has a manufacturer warranty. Its features are more advanced, so I wanted to make sure I had some coverage for any issues that might come up. When I signed up with Endurance Warranty, I spent an hour on the phone with a gentleman. I asked him everything that I needed to know about claims. They sent me paperwork after, and I got all that done. They told me that I was set with the cost that I was offered, and I'm hoping that's true. I've looked into other warranty providers like Endurance, and I haven’t found anything that is even close to the price they quoted me that I can actually afford.
Thank you for leaving us a review, Katrina. We're glad to hear our team provided you with excellent service during your sign-up experience. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 16, 2025
My warranty was almost ended. The original warranty on my vehicle was just about ready to end. I've seen the commercials, and it was online too. I was just looking up extended warranties. I have a 2018 Dodge pickup, and I went with the bumper-to-bumper type warranty.
Hi Kenneth! We appreciate you sharing your positive experience with us! It's wonderful to hear that our representative could guide you so effectively in choosing the ideal coverage for your Dodge pickup. Your confident recommendation means a lot to us. Thank you for choosing Endurance; we're happy to have you as part of our family!
- The Endurance Team
Reviewed May 15, 2025
We bought a different vehicle, and we went with Endurance after finding them online. The sales agent who helped us was fabulous. I didn’t want to listen to all the **, and he didn’t offer any. The coverage basically had everything we wanted it to.
Thanks for sharing your experience, Rusty! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process was excellent. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
I called around and found the best one that I thought would be best between Auto Shield and Endurance. Customer service during signup was nice and courteous.
Thank you for the 5-star review, Patrick. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
I went through ConsumerAffairs and that gave me the best match with Endurance. I went over everything with them over the phone and they gave me a quote. I hadn't picked up the vehicle yet. Once I got the vehicle, I called back and we started everything. They were very professional and I got everything I had asked for. The price is also a little bit better than what I had to get through my last vehicle, which is through the dealership.
I bought a 2008 Jeep Wrangler and it was a private sale. I just got over a little bit over 1,000 miles on the vehicle. I need to call and find out if I need to do an oil change. I usually do 3,000 miles and that's all I do. Other than that, I wanna do the basic maintenance on it. A good friend of mine just moved up into this area and he's looking for a Jeep also. It's gonna be a private sale also, and I'm gonna have him check out Endurance shortly.
Thanks for sharing your experience, Ryan! We're glad to hear that our protection plan gives you peace of mind and that the process has been smooth. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance and thank you for your recommendation!
- The Endurance team
Reviewed May 15, 2025
My mom kept seeing the auto warranty on the commercial on TV and she insisted that she needed to have it. I said okay, anything to make her happy. It went smoothly with Endurance and the sales agent was real friendly. I didn't have that many questions, but she answered all of them. Pricing is a little high. But the coverage on the tires was very interesting. I've never had one that had that before.
Thank you for the 5-star review, Teresa. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs and provide you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
Based on the research I did and talking to some people, Endurance seemed more credible. As I looked at Endurance compared to the others out there, I felt better about them. I talked to some friends and they have Endurance, they still do, and they were satisfied. The representative I spoke with was very knowledgeable and went into great detail. I was very pleased with that. After looking into things and talking to my representative, the additional features that were offered when I first signed up made the warranty a real value.
I was looking for the full package. The other thing was that I wanted a more extended plan. I got the four-year plan with Endurance. With some of the others where I had gotten quotes, I only received two years and 24,000 miles. I do a lot of highway traveling with my vehicle, so I was very concerned about a longer policy. With Endurance, I got great value for the services and the policy coverage I'm getting.
Thank you for sharing your wonderful experience and for recommending Endurance, Gordon! We are thrilled to hear that our comprehensive coverage suited your travel needs and that our team's support made your sign-up process smooth and reassuring. Should you need any assistance or have questions, don’t hesitate to reach out. Have a great time with your coverage!
- The Endurance Team
Reviewed May 15, 2025
The guy I spoke to was easy to work with and didn’t make me feel pressured during our conversation. I just got them about a month ago, and they told me I can use the coverage after 30 days and 1,000 miles.
Hi Taylor! Thank you for sharing your feedback about your experience with Endurance. We're happy to hear that you found our plans affordable and the customer service impressive. Ensuring our customers feel comfortable and unpressured is a priority, and it's wonderful that our representatives met your expectations.
We understand the inconvenience caused by the lack of an autopay option, and we appreciate your patience as you get accustomed to our service. Your feedback on this matter is valuable and will certainly be taken into consideration for future upgrades.
It’s great to know that the early stages of your experience were bolstered by fantastic support and reasonably set costs. We look forward to providing continuous satisfaction throughout your agreement and are confident you'll find value in your plan as you began using it. Please reach out if there's anything more we can do to enhance your experience; we're here to assist you.
Best regards,The Endurance Team
Reviewed May 15, 2025
My husband has an auto warranty, and I thought it would be a good idea to purchase one. I looked into it to see how much it was going to cost me, and after getting several phone calls back from it, which I ignored, I finally talked with a representative from Endurance. The price was right, so I went ahead and got it. The process was fairly easy, and the coverage I purchased is what I think I needed, though I haven’t used it yet.
Thank you for your feedback, Tammy! We really appreciate the time you took to explore our options and share your experience. It’s great to hear that you found our pricing reasonable and the purchase process smooth. Although you've yet to use the coverage, we're confident it will serve your needs. Should you have any questions about your plan, please don't hesitate to reach out to our team. We're here to assist you every step of the way.
- The Endurance Team
Reviewed May 15, 2025
I've been wanting to get an auto warranty since I bought the truck in February. I reached out to Endurance and set up an account after seeing an ad on TV. I got the Elite and the overall cost wasn’t bad. It was a really good experience with customer service. I would recommend it to anybody. I've even been trying to talk my wife into getting it.
Jeffrey, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 15, 2025
But looking at my statement last month, I was still charged $163, so I need to call them to remind them of what I was told. Other than that, I’m pleased with it, though I haven’t had to use it yet, and hopefully I won’t.
Thank you for sharing your feedback with us, John. We’re delighted to hear that overall, you've had a positive experience with Endurance. Our goal is to provide convenient service with transparent pricing, and we're glad the sign-up process was straightforward for you.
Regarding the billing issue, it’s our priority to ensure everything is accurate for you. Please don't hesitate to reach out to our customer support team if you need assistance in clarifying your pricing. Thank you again for choosing Endurance for your vehicle’s needs.
- The Endurance Team
Reviewed May 15, 2025
The rep was very helpful and gave the necessary information that was needed. All my questions were answered professionally. The phone call wait time was very short and easy to follow the instructions.
Hi, Tomay. We're happy to hear that our team provided you with excellent service.
- Endurance
Reviewed May 15, 2025
My car’s dealership warranty has expired. If something goes wrong with it, I don’t have coverage, and I can’t do thousands of dollars. I’m on my own and my husband just died. That’s the main reason I signed up with Endurance Warranty. The price is not bad at all. The representative was really great. We really hit it off. I had a very nice experience with Endurance.
Thanks for sharing your experience, Janet! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
I looked at the prices and how they were rated, and Endurance was rated at the top. The experience was very good. The man that I spoke with was very friendly and knowledgeable, and he answered all the questions that we had. I was very pleased with the coverage and cost. I plan to do more business with them later on.
Thanks so much for sharing your positive experience. Sharon! We're delighted to hear that our representative could assist you thoroughly and make your purchase pleasant. We look forward to continuing to provide you with excellent service in the future.
- The Endurance Team
Reviewed May 15, 2025
Signing up with Endurance Warranty was a good experience. Their representatives were very informative. I like the coverage because it covered everything I needed. The cost was reasonable, too.
Thank you for the 5-star review, Brandon. We're glad the sign-up process went smoothly. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
My truck went past a 100,000-mile warranty that I had through the dealership, and I want to extend it. I went with Endurance because, from what I've heard, they're one of the better ones in the system. My experience signing up was pretty good and easy enough. The pricing could have been slightly better, but it was acceptable.
Thank you for the 5-star review, Roger. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
Signup process was easy and convenient. The positive feedback that I was hearing about Endurance made me go with them.
Thank you for the 5-star review, Saju. We're glad the sign-up process went smoothly.. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
I saw the advertisements and I signed up with Endurance for Lora at the beginning of this month. Their customer service is fine.
Thanks for sharing your experience, Ms. White! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
I saw Endurance on TV and called to get more information because my car’s warranty had expired. I had a five-year warranty with Nissan, and now that it’s up, I need coverage since I can’t afford to pay for major repairs out of pocket.
My experience signing up was okay. I spoke with one representative, and I hope they follow through on what he said.
Hi Edith! Thank you for reaching out and sharing your concerns with us about your recent experience with Endurance. I'm sorry to hear that you haven't received the necessary paperwork and billing details. We understand how important it is for you to receive timely information regarding your coverage, especially with the payment due soon. Please reach out to our team at feedback@endurancedirect.com we'll sure to send you the documents you need and explain our billing process in detail. We are committed to making this right and ensuring you have all the information you need. Thank you for your patience as we work towards a solution.
Sincerely,The Endurance Team
Reviewed May 14, 2025
The agent was very knowledgeable and courteous. I think I will be very happy with my contract. I had another policy with another company, I sold my car and canceled my policy. I told them I would shop. They could not match your price. I have better coverage for less money. Can't beat that, a win, win!
Hi Charlene! Thank you for choosing Endurance and for sharing your positive experience. We’re thrilled to hear that you found better coverage at a competitive price with us, and we’re glad our agent could offer knowledgeable and courteous service. It's great to know that your expectations are being met with your new contract—a win-win, indeed! If you ever need assistance, please don't hesitate to reach out.
- Endurance
Reviewed May 14, 2025
Endurance was there when I needed them. Settled things with the mechanic. My first use of this coverage and I was grateful to have this policy. My car is older just like me and I want to keep us both in good working condition!
Hi Cheryl! Thank you for sharing your experience! We're happy to hear that your first use of the coverage went smoothly and left you feeling well-supported. Keeping you and your vehicle in good working condition is our goal, and we're here to help whenever you need us!
- The Endurance Team
Reviewed May 14, 2025
The customer service was excellent! They assisted me with extending my due date because I was unable to pay on time. They really came through and helped me in my time in need and made sure I could keep my coverage and lowered my payments to help me in the future! Really great service!
Hi Joshua! Thank you for sharing your wonderful experience! We sincerely appreciate your kind words about our customer service team and are thrilled we were able to assist you when you needed it. Our aim is always to provide support where it counts the most, and we're glad to know we succeeded in helping you keep your coverage while also adapting your payments. Should you need further assistance, we’re here for you anytime.
- The Endurance Team
Reviewed May 14, 2025
I want to extend my gratitude to Matt ** for going above and beyond for assisting me with my totaled vehicle due to mouse damage. He really cares about taking care of the customer. A true 5 star representative. Thank you.
Hi Joanne! Thank you so much for sharing your experience. We're thrilled to hear about the exceptional service provided by Matt. It's heartwarming to know that he went above and beyond for you. Providing outstanding customer support is our priority, and your feedback truly inspires our team. Thank you once again for highlighting a true 5-star representative.
- The Endurance Team
Reviewed May 14, 2025
If I could rate less than 1 I absolutely would! I’m so lucky my friend is an attorney that will support me on this NIGHTMARE! I signed up with Endurance because I fell for all of the “good reviews” I read on here. But PLEASE take note. My transmission claim was denied due to the fact I had “new aftermarket tires”. First of all, WTH does that have to do with the transmission!? They said it “should’ve been mentioned” in the sign up call because it’s “in the script”. Well I tell you it wasn’t and if it was, WHY on earth would I deny that??? Doesn’t make sense. I pleaded for the recording but conveniently “they can’t produce”.
I will be contacting the BBB on these crooks. Truly should be ashamed of themselves working for a company that practices such bad business and taking advantage of hard working people. After SEVERAL phone calls (including 4 as in just as many days) they finally tell me they could “loan” me the $$ to fix my transmission. So I’d pay back the $$ to fix ON TOP OF MONTHLY INSTALLMENT for the “ELITE” option for TWO DIFFERENT VEHICLES. This has been the absolute worse business experience EVER. It may sound like I’m on a crusade now, because I AM! Along with the BBB I will be warning anyone who will listen…. STAY AWAY FROM THESE PEOPLE. They will screw you as soon as they get the chance. My family member warned me but I didn’t listen, thinking it couldn’t be that bad. Well here I am. Took a chance and feel for the good reviews. I’m here to tell you WATCH OUT for these guys. Good luck!
We're truly sorry to hear about the challenges you've faced and the frustration this situation has caused. We take your concerns regarding the claim denial and communication seriously. We apologize if we've not met your expectations, particularly around claim clarity and call transparency. Your experience is not the Customer Experience we aim for.
To address your concerns, we would need more details to see how we can support your situation better and investigate what happened during your signup call. Please reach out directly to us at feedback@endurancedirect.com. Our goal is always to resolve any customer issues diligently and thoroughly.
Your honesty helps us improve and better serve all customers in the future. Thank you for reaching out to us.
-The Endurance Team
Reviewed May 14, 2025
A few months back I was driving to Dallas from Colorado and I clicked on a link for Endurance. I can’t call me back trying to get me to sign up. I asked for a copy of the policy. He said they couldn’t give it to me until I signed up. I said no thank you then about 30 minutes later Tiffany a supervisor called me back. She asked me what my concerns were. I told her that a few years back I went with Carshield and they didn’t cover wheel bearings, upper and lower control arms because of the mileage on my vehicle. She assured me that they were the best and they were nothing like Carshield, that all of my concerns were covered. I asked her to put that in writing. She said everything was on a recorded line.
Then, when I finally did file a claim, they did not cover wheel bearings and control arms. It was just for a sale! I asked for a transcript of the conversation I had with her. They denied me. Do not believe them I specifically asked about suspension components and they’ll say anything they can to get you to sign up. Luckily, I caught this within the first couple months. I’m definitely canceling and will never go back with the scam artist.
Hi Donny! We sincerely apologize for the experience you described, as providing our customers with trustworthy service is our number one commitment. It's disappointing to learn you felt misled about the coverage, which clearly did not meet your expectations. Our intention is never to convey anything unexpected, and clear communication is key.
Please contact us directly at feedback@endurancedirect.com with your concerns so we can address this matter with priority. Our team is ready to assist and provide clarification on your coverage. Your feedback is invaluable as it helps us prevent similar events in the future and ensure our conversations are conducted transparently and respectfully.
Thank you for sharing your experience, and we aim to restore any trust that may have been shaken.
-The Endurance Team
Reviewed May 14, 2025
Brandon ** was my rep and helped setup a 4yr 100k mile plan for my car which I commute a lot of miles in at an affordable price. He got the best discounts and the monthly is a lil over $100/mo but well worth it for near factory warranty program I signed up for. I haven’t had a claim yet but I know that the key to these plans is making sure you take care of ALL scheduled maintenance per the guide created by the manufacturer for your specific vehicle.
Hi Anthony! Thank you so much for taking the time to share your positive experience with us. We're happy that Brandon was able to assist you in setting up an ideal plan tailored to your needs, especially with your high mileage commute. Ensuring the best coverage at an affordable rate is extremely important to us, and we're thrilled to hear it met your expectations. If you ever have questions about your plan or need assistance, please let us know!
- The Endurance Team
Reviewed May 13, 2025
I just signed up and found a contradiction in sales statement. When I made an inquiry to discuss my issue, I was happy to be transferred to Mike, who resolved my issue in 10-15 minutes. He was professional, he listened without being condescending, he understood my concerns, he was courteous too. He represented the company well. Great customer service.
We're thrilled to hear about your recent experience! We're glad Mike could assist you professionally and resolve the issue promptly. Ensuring your satisfaction and making sure you feel heard is what we aim for. Thank you for sharing your positive experience! If you ever need further assistance, feel free to reach out to us.
-Endurance
Reviewed May 13, 2025
Took out a warranty on my Toyota Tundra in January 2025, in April 2025 I broke down on a weekend over 800 miles from my home. Using the roadside assistant was VERY difficult, since they couldn't pin point my location. It's been 3 and a half weeks so far and Endurance hasn't approved the claim. It's next to impossible to get ahold of anyone on the phone - message is "longer than anticipated wait lines - we will call you back". Sent documents through email to 3 different customer service representatives and yet they say there is nothing posted in my file (UNBELIEVABLE!) I have paid over $1200 in out of pocket rental car expenses, plus 2 nights in a hotel, then had to rent a car to drive 900 miles back to my home in Wisconsin. I might be the exception here since all reviews seem to have 5 stars. I have documents to prove all of my statements.
Hi John. Thank you for bringing your concerns to our attention. We're truly sorry for the inconveniences you've encountered with both our roadside assistance and claims process. It's concerning to learn of the communication issues, the difficulty you encountered while immobilized far from home, and the out-of-pocket expenses that accrued while awaiting resolution.
Our goal is to provide dependable support to all customers, and your feedback is vital. We would appreciate the opportunity to look into these matters further. Please reach out to our customer relations team directly—we're committed to addressing these issues and implementing improvements to prevent future occurrences.
Thank you for your patience and understanding.
- The Endurance Team
Reviewed May 13, 2025
I have had no good luck all week. I got into a car vs deer mva and the insurance company deemed it a loss. Well I called Endurance to cancel my coverage only to learn from Tanya that I had the elite package for the year and I had down payment Reimbursement of certain amount of money. If it wasn't for Tanya I would have never known that. She was so polite and Tanya first concern was if I was ok. I have never had that kind of treatment when dealing with extended warranties. I do truly recommend this company! Thank you Tanya for your excellent customer service!!!
Hi Joseph! We're happy to hear about your positive experience with our team at Endurance, particularly with the exceptional service provided by Tanya. It's heartening to know that her thorough assistance and genuine concern were pivotal in navigating your coverage details. Thank you for taking the time to share your thoughts and for recommending us. We greatly value customers like you who enrich our community. Should you have any additional questions or need further assistance, please don't hesitate to reach out. We're always here to help! Thanks again for choosing Endurance.
-Endurance
Reviewed May 13, 2025
Mohammed was very courteous and understanding. He was very empathetic about my unfortunate situation!! My bank account was hacked, which wouldn't allow my premium to be deducted!!! He put my worries to rest by assuring me that my policy was fine!! Thanks for the kind words!! Way to go Endurance!!!
Hi Wanda! Thank you for sharing this positive review! We're thrilled to hear that Mohammed was able to support you and bring some peace of mind during such a concerning situation. We're glad you felt reassured about your coverage, despite the issues with your bank account being hacked. Rest assured, we're here for you whenever you need. Thanks again for choosing Endurance!
- The Endurance Team
Reviewed May 13, 2025
I am a 64 year-old disabled combat veteran purchase a policy for my 2005 Ford Excursion. Recently my transmission went out. Took it to the shop. After two weeks. They finally got to go take a look at it, took pictures and all that. Come to find out they disqualified my vehicle and my entire policy was null and void because prior to me buying it from the previous owner it had a performance chip and that spot where you check the code unbeknownst to me. So now I’m out of six grand for the policy and now I have to spend the same amount of money to replace the transmission in that vehicle. This is pretty sad. They call it a modification upgrade. Pretty sad.
These people will find any way not to pay off a policy. It’s bad business but they get away with it anyway so buyer beware. If you do purchase one of these policies make sure you don’t put any additive in your gasoline tank. As far as injector cleaner make sure you use the proper oil when changing your oil filters. All this don’t hang anything from your rear mirror that will cause your transmission to go out, putting stickers on your windshield that will cause your transmission to go out. As far as they’re concerned any pulling up trailers or anything like that that void your policy. Buyers beware. Good luck.
Hi Thomas. We sincerely apologize for the distress and inconvenience you've encountered during this difficult time. It’s truly disheartening to read about your experience, especially given your unique circumstances. We understand the significant frustration this has caused, particularly being inconclusive and unexpected concerning coverage applicability. Please reach out directly at feedback@endurancedirect.com. We are committed to investigating the situation in depth and working towards a potential solution that acknowledges your service until now. Rest assured, it's imperative for us to uphold trust and fairness in coverage claims. Thank you for voicing this major concern.
-The Endurance Team
Reviewed May 13, 2025
The rep at endurance was very knowledgeable about my situation. He was courteous and professional. He answered all my questions. There was no waiting on the phone. I picked which category I wanted and it was not long before the operator answered. Good business. Thank you.
Hi Allen! We're thrilled to hear about your positive experience with our team! It's fantastic to know that our representative could provide courteous and knowledgeable service without a long wait time. Thank you for choosing us and for sharing your kind words. We're here for you whenever you need us.
- The Endurance Team
Reviewed May 13, 2025
The gentleman helping me was very knowledgeable about Endurance Extended Warranty. He was very pleasant to work with and had answers to all my questions. I feel confident that my car if needed will be covered for most failures. When asked he had knowledge of other companies' warranties. If my car has issues I look forward to working with Endurance. Your TV advertisements are how I found Endurance.
Thank you for sharing your wonderful experience with us, Dianne! We're thrilled to hear that our team was able to answer all your questions and enhance your confidence in our coverage. Your trust in Endurance is greatly appreciated, and we're glad our TV advertisements helped lead you to us. We're here to assist you if there are any needs with your vehicle in the future.
- The Endurance Team
Reviewed May 12, 2025
I never had a Warranty with them but they still email me ten to twenty times a day. Impossible to block the emails and even harder to get on the phone. I filed a complaint with the BBB and The FBI. Stay away from these scammers. I’ve read thousands of complaints from Facebook and the BBB. They only take action when they get caught.
It sounds like the emails you’re receiving may be spam from an unaffiliated sender, as Endurance does not send excessive emails, and all our communications include a functional unsubscribe option.
We’d be happy to investigate this for you! Please forward screenshots of these emails to social@endurancedirect.com, and we’ll take a closer look. In the meantime, you can also block the sender in your email settings to prevent further messages.
Thank you for your patience and understanding.
- Endurance
Reviewed May 12, 2025
I was going to cancel, but decided not to after hearing some newer perks and discounts I was offered. I was not aware of the senior and hardship discounts that I was told about this morning. Isai was a lot of help.
Hi, Bill. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help.
Sincerely,The Endurance Team
Reviewed May 12, 2025
Kudos to her and how she explained every detail. She was kind and understanding. The plan that I picked with Endurance will allow me to sleep a little better knowing I’m in good hands. I read online all the good reviews that Endurance has shown the people and protecting their interest. I find very few companies to go to that extent.
Thank you for the wonderful feedback! We're thrilled to know you are pleased with your experience and feel secure with our plan. We value your confidence and are so glad you chose Endurance!
- The Endurance Team
Reviewed May 12, 2025
I am so happy with your service and feel so much better having it. Thank you. I appreciate you!!!! If my car has any problems I know you will take care of my car and I. I've been recommending your company to everyone I know. Thank you. Hopefully there will be no issues for a long time, I l Iove my Tiguan.
We are thrilled to hear about your positive experience with our service, Constance! Thank you for spreading the word and sharing your satisfaction with others. Our commitment to taking care of you and your vehicle is always a priority. We look forward to continuing to provide excellent service in the future.
- The Endurance Team
Reviewed May 10, 2025
Beware! Be available to stay on the telephone line for up to a half an hour before you ever get to speak to anyone, then you are transferred from one person to another. Read the fine print, they will deny your claim directly from the dealership. Cancelled my warranty after first claim denied!
Chuck, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed May 9, 2025
Davyon not sure how to spell his name, was very helpful, with very good phone etiquette. I would rate you on your customer service with 5 stars 🌟. But I have not experienced your services at this moment.
Hi, Dianna. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 9, 2025
Customer service was great, and the experience was awesome, thank you for being there for me when needed. Don't know what else to say because I haven't used anything yet for the car to get repaired. Thank you.
Hi, Don. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out. We look forward to providing you with excellent service in the future!
- Endurance
Reviewed May 9, 2025
May have been a little cheaper but otherwise so far smooth sailing. Can get a little off if you negotiate. You get discounts. Other downside is a 30 day waiting period. Warranty is worth having a peace of mind.
Thanks for sharing your experience! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 9, 2025
Contract claims to cover the engine but has enough loopholes included to ensure that they can avoid coverage. They insist on thousands of dollars worth extra diagnostics before meeting the claim so you have to gamble on spending more in the hope that they don't wriggle out of their obligation. Not worth the upfront cost. Dishonest business. Representative Jeffrey even lied about emailing a copy of my policy.
We regret the experience you've had and appreciate you bringing it to our attention. We are committed to providing transparent service and understand your frustration. Please reach out to us directly at feedback@endurancedirect.com so we can investigate your situation thoroughly and see what we can do to make things right.
Thank you,The Endurance Team
Reviewed May 8, 2025
Had a great experience with Mariana. She helped me out with all of my questions that I had. She helped update my payment information so I could stay on track. Great customer service. She even sent my policy to me because I was having trouble getting into my account. Thanks. Eric
Hi, Eric. We're thrilled to hear you had a great experience with our team! If you have any other questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 8, 2025
I couldn’t have had a more pleasant experience!! Tamika went above and beyond, she was extremely pleasant and helpful. This was not the easiest call, the car and plan was an inheritance from my grandmother but the conversation felt like 2 girlfriends chatting, I really appreciated her help!!! I honestly kinda miss her lol
Thank you for sharing your experience with us! We're thrilled to hear that Tamika made your call so delightful. It's wonderful to know that her exceptional service left such a positive impression. If you need further assistance, we're here for you!
- The Team
Reviewed May 8, 2025
So I purchased this car and sent it. Got my Ford building very very serious because Jefferson said nothing comes around me now! It's small and richest girl. My mother is still 18 was just a little small. I didn't even know but they did. I pay for my car because of that. I don't just don't understand how they are getting away with this. If I was you I would think twice and get clear understanding about what you are signing up for with this company because they look for any reason to pull out of covering your claim.
Thank you for voicing your feedback, Chaz. We sincerely apologize for any confusion you've experienced. It's crucial for our customers to have clear and transparent information about their coverage. Please reach out to us at feedback@endurancedirect.com so we can look into your experience directly and see how we can assist.
Thank you,Endurance
Reviewed May 8, 2025
We love that their rates are reasonable and that they pay directly to the dealership for repairs rather than us trying to get reimbursed by them or finding out later the repairs might be capped like some warranty companies do.
Thanks for the stellar rating, Michelle! We appreciate you being a customer and sharing your positive feedback.
- Endurance
Reviewed May 7, 2025
The rep was pleasant to speak to. I was going to cancel coverage on one of my vehicles because I already had coverage from a different company. After speaking with the rep, it made since to keep Endurance coverage and cancel the other company. I've not had any bad experiences with Endurance.
Hi, E. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help.
Sincerely,The Endurance Team
Reviewed May 7, 2025
I’m really happy to find this insurance. Thank you the customer, always answers the phone fast. My friend was referred me by this insurance. I'm telling her that’s the best idea to send me by this insurance, in I refer someone too. Thank you. Thank you. Thank you.
Hi, Steevens. We appreciate you taking the time to share such positive feedback and are thrilled that both our fast customer support and your friend's recommendation have left a strong impression. Thank you for recommending us. We look forward to serving you and your future recommendations!
- Endurance
Reviewed May 7, 2025
Endurance agent was great, gave me all the info. Switching everything to my other vehicle, take in the policy from the old one. Have not had any problems with any of my vehicles since I've been with Endurance.
Bogdan, thank you for your loyalty! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We are here to support you with any future needs.
- Endurance
Reviewed May 7, 2025
Rodney was exceptionally helpful and knowledgeable of the product. He quickly updated my file to ensure the payment. He was friendly during the entire conversation. I would recommend Endurance Auto Warranty to everyone.
Hi Michael! Thank you so much for your kind words about Rodney and for your glowing recommendation of Endurance. We’re happy to hear that Rodney’s exceptional service and product knowledge positively impacted your experience. Your satisfaction and trust in us are truly what we strive for every day.
Thank you again for choosing Endurance, and should you need anything further, please feel free to reach out!
- The Endurance Team
Reviewed May 7, 2025
They are extremely helpful. I am very happy with my policy and how helpful they are. The roadside is amazing. I would highly recommend this company for a extended warranty for your vehicle. Especially in today financial environment.
Hi! Thank you for your positive feedback. We're thrilled to hear how pleased you are with your coverage and the effectiveness of our roadside assistance. Your recommendation is greatly appreciated—providing exceptional service is our primary goal, especially in today’s challenging financial environment. We're here whenever you need us, and we look forward to continuing to serve you.
- The Endurance Team
Reviewed May 7, 2025
Csr was courteous & informative. Csr also was able to trace my recent payment to prevent any unnecessary concerns. Csr provided other information that I requested to ensure further payments are made in timely manner. Thank you
Hi Judy! Thank you for your kind words! We're happy to hear that our customer service representative exceeded your expectations by providing helpful and courteous service. We hope to continue working with you seamlessly to ensure your needs are always addressed promptly. If you ever need assistance or have questions, please feel free to reach out. We appreciate your support and look forward to serving you in the future.
- The Endurance Team
Reviewed May 7, 2025
I just enrolled with Endurance so I have had no actual claim experience yet. But the woman who signed me up was very good and very thorough in presenting the Endurance product. I believe that she was very forthright and honest. I expect any future claims I may file will be dealt with with integrity by Endurance.
Hi John! Thank you for selecting Endurance and sharing your positive experience with our sign-up process. We're thrilled to hear that our team was able to provide you with clarity and assurance. Rest assured, should you need to make a claim in the future, we'll aim to maintain the same level of professionalism and integrity that you experienced when enrolling.
Welcome to the Endurance family!
- The Endurance Team
Reviewed May 7, 2025
The Endurance coverage looks good. It was a lot better than what I had gotten from Ford. Ford wanted ridiculous cash payments a month, and they wanted a whole lot. I just hope Endurance covers everything that the rep promised me. They mailed me a brochure, ‘cause I asked for the policy book. I told them if they don't send me out anything that I can read, I'm going to cancel. Other than that, I'm also recommending my son to give Endurance a call.
Hi Jesse! Thank you for sharing your positive experience with Endurance! We're thrilled to hear you found our coverage appealing and that it's better than your previous policy. Rest assured, what was promised will be included, and your feedback about the policy book has been noted. We're also excited you're considering recommending us to your son. If you have any questions or concerns in the future, please reach out—we're here to help!
- The Endurance Team
Reviewed May 6, 2025
Great at billing; horrible service! They put you on hold for extended periods (30-45+ minutes) of time and don't payout claims as promised. I paid into my contract for 6 months, fulfilled their mileage requirement on my vehicle, and didn't receive service when I needed them for a small claim. A huge waste of time and $900+!!!
Hi Cheryl. Thank you for bringing your concerns to our attention, though we're sorry to hear about the frustrating experience you’ve encountered with our service. Facing long hold times and not obtaining claim payouts as promised can be incredibly disappointing. Please know that your situation is acknowledged, and we want to address this properly.
To resolve the issues regarding your payout and delays, we would appreciate it if you could connect with us directly at feedback@endurancedirect.com and give us opportunity to take corrective action and improve your experience.
Thank you for being a valued part of our service, and please reach out with further concerns. Your feedback is pivotal to us, aiding continual improvements to better meet your expectations.
—The Endurance Team
Reviewed May 6, 2025
I would recommend Endurance to my family and friends. I've been with Car Shield, everything breaks and. Both places were not like I was expecting. One place had kept me waiting for an adjuster to come out, and the other one took so long to pay my claim out. I had paid for it out of my own pocket. And now I'm still waiting for my reimbursement.
Hi Michael! Thank you for sharing your experience with us. We sincerely apologize for the delays and reimbursements issues you've encountered. Our team strives to provide prompt support, and it's evident that in this instance, we could have done better. We're currently working to address any processing delays and would like to ensure your resolution moves forward swiftly. Please reach out to our team directly at feedback@endurancedirect.com. Your patience and understanding throughout this period are greatly appreciated, and we value your commitment to considering Endurance for future recommendations!
-The Endurance Team
Reviewed May 6, 2025
It was fairly easy to sign up with Endurance because the rep just didn't talk about sign up, but we were talking about different plans that Endurance has, and what would be right for us, not just payment-wise, but having a vehicle covered. He was also giving us different options of payment. I was looking for a bumper-to-bumper. He brought me down to a nice price. I'm on a good plan and we worked around some things. As a comparison to the other companies that I had talked to and found out how they worked, I had asked him about some of the things that other companies were telling me about, and that made it a little easier for my wife and I to, “Let's take it because it's at the right price, and I might as well do it now.”
Hi Richard! Thank you for sharing your experience! We're thrilled to hear that our representative provided such helpful guidance in finding the plan that fits your needs and that the sign-up process was straightforward and efficient. We strive to offer options that make our coverage accessible and tailor-made for each customer, just as you described. If you have any further questions or need additional assistance, please feel free to reach out to us. Looking forward to serving you and your vehicle in the future!
- The Endurance Team
Reviewed May 5, 2025
The representative was very helpful and covered all of the specifics and answered every question. If I were to change anything at all I would prefer to set things up in two steps. I like to do research and talk directly to the representative, which Endurance does allow. But if I don't do the purchase on that call I can't get the salesperson's contact and then call back after discussing with my spouse to make the final decision. My coverage cost $4500 which is a fair price but still a lot of money to commit to with just one phone call. While it is not going to affect me I don't like to do business that way. It actually put pressure on the sales person to close the sale and they may not be as helpful as they could be if they could talk and then everyone agree that I will follow up. I buy cars that way and furniture sometimes that way. That came close to me not actually doing the deal.
Hi Roger! Thank you for sharing your feedback with us! We’re pleased to hear our representatives were thorough and answered all your questions. We also appreciate your perspective on contacting sales agents for follow-up considerations after your discussions. Your comments are valuable for enhancing our procedures and ensuring our customers can comfortably make informed decisions. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing Endurance.
- The Endurance Team
Reviewed May 5, 2025
Endurance is a great company. Work with you well. All the representatives sounds like great experts. They get right with you. Help the customers need to their satisfaction. They will also call you back if the call dropped. This is what I like about Endurance.
Hi Angela! We're happy to hear about your positive experience with Endurance. Our team works hard to provide expert assistance, and it's great to know we met your expectations — even making callbacks to ensure your satisfaction when calls are dropped. Your feedback is valued, and we're here whenever you need us.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 5, 2025
Mario the rep was A+. His expertise was great and knew his job. Give him a raise $$. If I were hiring I would hire Mario for sure. Mario is a keeper for your company and appreciate his expertise. Thank you.
Hi Cindy! Thank you so much for such uplifting feedback. We are thrilled to hear about your memorable interaction with Mario and that he demonstrated such exceptional expertise! We will certainly pass along your kind praise and acknowledgement to him. Your satisfaction with our service means the world to us, and we are grateful you've taken the time to share this positive experience.
- The Endurance Team
Reviewed May 5, 2025
We had just purchased our truck, and the dealer recommended Endurance. The sales representative who helped us get started was excellent. They offer the most coverage for the money, and they had better reviews online.
Hi James! Thank you for your great feedback! We're happy to hear that the coverage options from Endurance impressed you and that our sales representative provided you with an exceptional experience. Delivering peace of mind and confidence to our customers is incredibly important to us, and it's wonderful to know that we've been able to meet your expectations. If you ever have any questions or need assistance in the future, please feel free to reach out. We are here to help!
- The Endurance Team
Reviewed May 5, 2025
These folks are always friendly and helpful. If the representative doesn't know the answer, they quickly find the answer for their customer. When facing the higher new car prices today, it is nice having help keeping what you already have on the road.
Hi Mau! Thank you for sharing your kind words about our team! We're thrilled to hear that our representatives have provided you with friendly and efficient service, and we're glad we could assist in keeping you on the road. Please feel free to reach out if there's anything more we can do for you.
- The Endurance Team
Reviewed May 5, 2025
My husband just passed away and I just found out we had Endurance. I love that I have it with my Jeep. I like cost-effectiveness of having it. It is hard to tell the other mechanics that you have Endurance and they try to get you to pay the full price.
Hi Kim. Thank you for sharing your experience with us during such a challenging time. We're truly appreciative to hear that you found our customer service to be supportive and our coverage cost-effective. We understand some confusion can arise with mechanics and appreciate your patience. We’re happy to have been of assistance, and your positive recommendation means a lot. Please don't hesitate to reach out if you need further assistance in the future.
- The Endurance Team
Reviewed May 5, 2025
I switched to Endurance due to the ineffectiveness of my previous auto warranty and their refusal to cover a repair that should have been covered. I saw one of their commercials and that's what prompted me to call. I was impressed by the rep’s knowledge of the product and just overall outstanding customer service. I wouldn't have any hesitations in recommending them.
Hi Jean-Pierre! Thank you for sharing your wonderful experience with Endurance! We're thrilled to hear that our commercial resonated with you and that your interactions with our knowledgeable and dedicated representative met your expectations. It's great to know that the quote process and sign-up were smooth and that you found our app user-friendly. We look forward to serving you as an esteemed member and welcome you to reach out if you have any questions as your policy takes effect.
- The Endurance Team
Reviewed May 4, 2025
I was checking online and although the price was a little high, Endurance seemed to be the best company to go with. Purchasing was a good experience and the reps explained everything.
Hi George! Thank you for taking the time to share your experience with us! We're happy to hear that the purchasing process went smoothly and that our customer service provided clear information about the benefits. We understand that cost considerations are important, and we're glad you found our benefits meaningful. Should you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving your needs in the future.
- The Endurance Team
Reviewed May 4, 2025
My truck was getting older and I’m getting older too, so I decided to get an auto warranty. My sister-in-law looked Endurance up, and it was the best match for me. I called them, and the person I talked to was friendly and helpful. She explained everything and she was not short-tempered or pushy. She made the process comfortable. So, that said a lot to me. I am on fixed income and the pricing works for me. It was a nice experience overall.
Hi Linda! Thanks for sharing your positive experience with us. We're thrilled to hear that our customer service team made the sign-up process smooth and easy for you. Understanding your personal needs is a priority; we're glad we could provide you a package fitting your budget.
Remember, we're here to assist you if you have any questions as you continue using Endurance. Your peace of mind matters to us, and we appreciate your sister-in-law's efforts in connecting you with our services.
If someone asks about your experience, feel free to share your story and let them know they can avoid pushy sales with us!
- The Endurance Team
Reviewed May 4, 2025
The warranty when I bought the van was expiring. I was not able to renew it so I started looking around because I’m close to my due date, and then I saw the reviews. Endurance is at the top of the list of all the different ones that are out there.
During sign-up, the rep and I talked for about an hour, back and forth, going through the whole policy. He was detailed and told me what they offered and all that, the benefits of going through Endurance. And answered any questions or concerns I had. And he said, if anything came up in the future, I can call him back or just call the 1800 customer service number and they'd answer my questions.
Then I got the email for the contract that evening by the time I got home.
Hi John! Thank you for sharing your wonderful experience with Endurance, especially with our sales representative, Desmond. We're happy to hear that our coverage options are meeting your needs and appreciate your feedback regarding the patient and thorough assistance you received. Should you have any further questions or need assistance, please do not hesitate to reach out. We're here to ensure your journey with us remains smooth and satisfying.
- The Endurance Team
Reviewed May 4, 2025
I had a great experience when I signed up for my auto warranty. I found Endurance while scrolling on the internet and didn’t really look at any other companies. The customer service I received was good.
Hi Stephen! Thank you for sharing your positive experience with Endurance! We are glad that our customer service team provided the quality support you expected. If you ever have any questions in the future, please feel free to reach out. Our team is always here to help!
- The Endurance Team
Reviewed May 4, 2025
No problem signing up with Endurance. When I had called to get the pricing, I wasn’t necessarily pressured because I wanted the extended warranty, but I was hoping to delay the activation period a little while because I still have another warranty plan on my vehicle. I wanted to set it up for future payment, and then 30 days after that it goes into effect, but I wasn't given that option.
Hi George! Thank you for sharing your perspective with us. We're pleased to know that you found the sign-up process smooth and hassle-free. However, we were disappointed to learn about your concern regarding the start of your payment and coverage date. We understand how essential it can be to align such details seamlessly with existing plans. Although a future start delayed feature isn't currently available, we appreciate your suggestion and will take it into consideration as we strive to improve our offerings.
If you have any other questions or require further assistance, please don't hesitate to reach out to our customer service team. We value your input and are here to help. Thank you for choosing Endurance, and we look forward to providing continued top-quality service.
-The Endurance Team
Reviewed May 4, 2025
I had Endurance for probably nine years, and their customer service was very good.
Hi Leon! Thank you for sharing your positive experience with returning to Endurance. We're thrilled to hear that our customer service has rekindled your trust in us. If you ever have any questions or need further assistance, we're here to support you anytime. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 4, 2025
Paying 259$ month and was not made aware to check what your NADA trade in value is before you purchase this insurance. If transmission, engine or large ticket repair is more, they will only give you that amount. I paid more because they said Infiniti know to cost more to repair. Transmission 7300$. They paid 1650$. That is the lifetime maximum liability. That is based on NADA value. Fine print there was 2 sections that addressed limits of liability. One said 60% trade in. Another section said 10k or less pending trade in value. There was another 3900$ repair not covered. 24 hours after I spent >10k in repairs, O2 sensors bad and another 490$. Obviously I canceled policy.
Hi Dolly. Thank you for taking the time to share your experience. We sincerely regret to hear about the challenges you faced with your coverage and the limitations pertaining to the valuation based on the NADA guidelines. Providing transparent support and effective solutions is our commitment, and it seems your experience fell short of that. Please reach out to our customer service team at feedback@endurancedirect.com. We are eager to review your situation more closely to address and rectify any concerns you might have. Thank you for your feedback as it helps us improve our services and ensure that similar issues are mitigated for future customers. Your patience is greatly appreciated.
-The Endurance Team
Reviewed May 4, 2025
I sold my house and moved across state. In the process, I sold one of the vehicles that I had covered by Endurance. In the process of moving, a lot of my paperwork got buried. I called about canceling the warranty, making sure it was done and making sure that the coverage on the vehicle that I kept was still good. It had actually expired and thankfully, I made that call. I still had coverage on the truck that I sold, which they were able to apply on my vehicle I kept, which was great.
When they started looking at what I had, they actually came up and said they could do that for me. They extended the warranty and transferred the time I had on the old vehicle to the new vehicle. I was very pleased. They did a very nice job of helping me out and I considered what they did above and beyond because I hadn't even thought of it. It's nice to know that there's people out there that still work hard at their job.
I'm now waiting for my hard copy of the policy to arrive at my new address because I gave my new address and phone number. I've seen a couple of emails from them saying, "We're glad you're with us," and it's nice to know that they’re still on top of it. I'm pleased with the service so far. I highly recommend them to anybody who ask me.
Hi Roger! Thank you for sharing your wonderful review! We're thrilled to hear you had such a positive experience with Endurance. Our team is dedicated to making transitions like yours as smooth as possible, and we're glad to have exceeded your expectations in managing your coverage. It’s fantastic to hear that the coverage adjustment was satisfactory. We’re eager to provide ongoing support for your needs and truly appreciate your high recommendation. If there’s anything more we can do, please let us know.
- The Endurance Team
Reviewed May 4, 2025
I was looking for full coverage at Endurance and I spoke to a person. They were pushing me for an initial package, which is a four-year plan with 48,000 miles. I do a lot of miles, and this doesn't work for me at all.
I had to actually say that I don't think that’s really not gonna work for me. And then, they finally offered the plan that I needed, which was a five-year, 100,000 miles. And I said, okay, now we're talking. Nonetheless, I still would take the service, but that wasn't good.
I previously had a CarShield, but their price changed. I had changed cars, and the price on the new car was gonna be too expensive. So, I was trying to find a good alternative. I didn't compare prices at that time because I didn't have a chance to do the in-depth.
In the past, I've had some extended warranties on cars. So I had an experience before with the type that Endurance offered. So I felt comfortable enough with them, they’ve been very good. It seemed like it was the highest level of coverage.
I do have the app right here, but I haven't done it with their website yet. It needs to be a little bit more developed.
Hi Cedric! Thank you for sharing your feedback with us. It's good to hear that you found a plan that suits your needs and that you appreciated the improved pricing and user-friendly app. We strive to offer understandable and fitting solutions for all our customer needs, and we're thankful for your patience during the selection process. If you have any more thoughts or ideas on how we could enhance the app further or otherwise improve your experience, please feel free to reach out to us at feedback@endurancedirect.com. We're always here to help.
Thank you,The Endurance Team
Reviewed May 4, 2025
The only complaint I have is you didn't explain well that on an older vehicle the total amount that can be paid out over the- 4 year contract can not exceed the trade in value of the vehicle. The follow up phone call I made for clarification was good and explained to my satisfaction.
Hi James! Thank you for sharing your feedback. I apologize for any lack of clarity regarding the contract details; understanding the terms fully is crucial and we're glad you received satisfactory clarification on your call. If you have further questions or need any assistance, please feel free to reach out. We're here to help.
-The Endurance Team
Reviewed May 4, 2025
I got a letter from Ford saying I may be out of warranty soon, because my car has a computer that they could see I was at 32,000 miles. I called them first, then I called Endurance. The person I spoke with was wonderful. She explained everything to me and all my questions were answered. I'm so glad I signed up with her because Ford never called me back. They said, "We'll be back to you,“ but never followed up. Aside from customer service, I chose Endurance for the product they offered, and I'm a difficult sell. When I had a call-in to Ford, I was gonna weigh the two. With Endurance, there was no pressure. Everything was explained perfectly and I walked away from the experience really satisfied. I had a better understanding of how it all worked. It really was wonderful with them.
Hi Florentia! Thank you for sharing your positive experience with us! We're happy to hear that you found our customer service to be responsive and informative. We strive to provide sincere and pressure-free interactions to ensure our customers feel confident and comfortable with their decisions. It's wonderful to know that we were able to meet your expectations, and we truly appreciate your kind words. Should you have any more questions, please feel free to reach out at any time.
- The Endurance Team
Reviewed May 4, 2025
I had just bought a nice used car. I want to be safe for the first couple of years, that’s why I decided to get an auto warranty from Endurance Warranty. The sales representative was great. I got a copy of the contract. I’m still under the 30-day period, so I don’t know what it will actually cover.
Hi Richard! Thank you so much for sharing your experience and recommending Endurance! We’re thrilled to hear that the sales rep made the sign-up process smooth and that you’re pleased with your coverage. It’s always our goal to provide our customers with the best service possible. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 4, 2025
My car is older, and as soon as I paid it off, it broke down, so I looked into an auto warranty. I looked at a couple of companies and listened to a couple of friends. One that I thought I would really be interested in had things it didn’t cover. Endurance may be like that, however, I hadn’t heard any bad reviews, so I went with them.
I signed up with Endurance a couple of days ago, and my experience was great. The representative, Elijah, was very informative and answered all my questions with clarity. I’m not an easy buy, but he was knowledgeable about the products and sold me on them.
I had spoken with friends who had their extended warranty packages, and they weren’t pleased. They said one thing in the beginning, and when they made claims, it was an entirely different story. I’m hoping Endurance does not do that.
Hi Mary! Thank you so much for sharing your positive experience with Endurance. We’re so happy to hear that Elijah made the sign-up process smooth and easy for you. Ensuring clarity and transparency from the start is something we greatly value, as we recognize the concern some may have in choosing an extended warranty provider. Your understanding and expectations are crucial to us, and our team is committed to maintaining the quality and trust you’ve come to appreciate. Rest assured, should you need support or assistance in the future, we’ll be here to ensure you experience continues to meet expectations.
- The Endurance Team
Reviewed May 4, 2025
I had a good experience with Endurance. The gentleman answered whatever questions I asked, so that gave me everything I needed to know. He sent me everything over email, so I could print it out. Now, I got a file folder full and placed some of them in the car. I chose a full coverage plan, and the price was reasonable. I'm satisfied.
Hi Barbara! We're thrilled to hear about your positive experience with Endurance! Our team is dedicated to providing straightforward setup and hassle-free interactions. We’re happy you found our rates reasonable and our customer service commendable. Thank you for sharing your feedback, and here's to many more satisfying years with Endurance!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
