Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,957,941 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 10, 2025
I bought a used vehicle and didn’t wanna pay for a warranty since I had to finance some of it. I didn’t wanna finance a warranty through the length of my loan. Everything’s so expensive, and I just wanna be covered in some way, shape, or form. I always bought new vehicles and always got extended warranty. I can’t afford to get a new vehicle anymore, so I got one that had some miles on it.
One of the customer service agents I talked to said that Endurance helped them out, were thorough, and were able to get something done to their vehicle. I thought that was a pretty good thing. I gave Endurance a call and started talking to them. It seemed like a good deal, the $149 a month and a $100 deductible. I wanted to find out how long I could have the coverage for, and they were very upfront. The reps were very convincing, professional, and explained how to get started. Since I have a 10-year-old truck, I feel a little more confident having the warranty.
Hi, Arden. We're thrilled to hear that your sign-up process was seamless and that you had such a positive experience with our customer service team. We appreciate your trust in Endurance, and we’re excited to continue supporting you. If you ever need assistance in the future, don’t hesitate to reach out!
- Endurance
Reviewed April 10, 2025
The sales agent was very pleasant. He answered all of my questions and sent me over a copy of the policy. It was all good. I would recommend Endurance.
Thank you for rating us so highly, Lanada! We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed April 10, 2025
I'm getting old, so I decided to get an auto warranty because I know I'm going to need it. I went with Endurance for my new vehicle because I’ve had it before. The sign-up process was very easy, and they were able to answer all of my questions.
Hi, Peter. We're thrilled to hear you had a great sign-up experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed April 10, 2025
Before I picked Endurance, I was with another company that I wasn't satisfied with it. And when I told them that I sold the car, they kept blowing my phone up before I even bought another car. Then I went online and Endurance was the first one that came up and I read the reviews about it. The sales agents were very polite and answered all the questions I needed. And I'm comfortable with them.
The difference between Endurance and the other one was paying month by month and that I got four years or 60,000 miles. I'm comfortable with knowing that. With the other one, there were no miles. I was just paying monthly. And now I think about it, the whole time didn't make sense to me.
Hi, Darris. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed April 10, 2025
My car was out of warranty, and although I've not ever had an accident, it gets expensive if I should have some trouble with the car. So I decided, for my peace of mind, I wanted a warranty. When I went online, Endurance came up and it had an excellent rating. That's why I went with them.
Signup was easy. In fact, it was rather interesting. I had called and talked to someone, and they gave me a quote for $87. I said I wanted to think about it, so I thought about it some more. I talked to my son, and he asked if it was not worth it for my peace of mind. So I went back and called again. I talked to somebody else, and they quoted me $131. Well, I couldn’t afford that. He said, "Well, you're not gonna get a cheaper rate than this online." But I said it won’t hurt to try. I went back online and got a cheaper rate. I thought it was interesting to get a cheaper rate to go online than it was to talk to somebody. But both of them were patient and very accommodating.
Hi, Cheryl. Thank you for this 5-star review! We appreciate you being a customer and are thrilled to hear that our representatives were accommodating and patient. If you have any other questions about your new plan, please let us know! We’re here for you anytime.
- Endurance
Reviewed April 10, 2025
I looked around a little bit, and Endurance had the best recommendation, and I happened to talk to Thomas. He was great and he answered all my questions. He told me on how it worked and he gave me all the information I needed. He was very trustworthy.
The price was right, and so I went with them. I appreciate him doing military discount. That's always nice to see that people care about us serving in the military, and everything else was great. It's something that I don't know if I'll ever use, but it's nice to have the insurance that I do have it if I need it. I have recommended Endurance to other people already.
We're happy to hear that our team provided you with excellent service, Randy, and that our coverage gives you peace of mind. If you ever have questions about your plan or need assistance in the future, we're here to help. Welcome to Endurance!
- Endurance
Reviewed April 10, 2025
I’m not very happy with Endurance, honestly, and I’m thinking about canceling it. I took my truck in for service, and they didn’t cover the work that was needed. They said they only pay for certain things. It feels like I’m paying for a warranty, but the warranty only covers certain parts of what actually needs to be fixed.
So I went to get an actuator installed on my truck and have the sunroof fixed, and the only thing Endurance would pay for was the motor. They wouldn’t cover the track that it runs on. As for the actuator, I don’t even know what they said about that. The representative explained that they cover the brake caliper, but if the caliper causes the brake pads to wear down, I don’t understand why the brake pads wouldn’t be covered as well.
Endurance needs to make adjustments so people know what to expect. At this point, I might as well have been saving the money and paying out of pocket instead. What I’m paying Endurance, I could just be putting that money aside and using it when repairs come up. I was disappointed.
Hi Samuel, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you, The Endurance Team
Reviewed April 9, 2025
The customer service I received when I signed up with Endurance was great and very informative.
Hi, Bob. We're thrilled to hear you had a great experience with our customer service team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed April 9, 2025
I just got Endurance Auto Warranty, and I have no issues with them. I bought an Audi, and peace of mind over repair costs is what made me get it.
Endurance gives the most coverage for the least amount of money. Signup was fine and simple. They were up front with everything and real smooth. It shouldn’t have taken as long as it did, but they went in-depth with everything, so that’s good.
Thank you for the 5-star review, Jason. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed April 9, 2025
The customer service rep who helped me was awesome. Endurance have longer coverage options available too. I, however, wish that they would send a printed copy of the service agreement or service contract. I have a PDF copy but I don’t have a printer, so it would be nice if I could get a paper copy mailed after the waiting period.
Hi, Zachary. Welcome to Endurance! We're so glad to hear that the sign-up process went smoothly and that you are satisfied with your experience. If you'd like a printed copy, please give our team a call and they will be more than happy to assist you with this request.
- Endurance
Reviewed April 9, 2025
When I was looking for a warranty, I checked out the top 10 companies to see who was the best and decided to go with Endurance. Now, we actually have it on both of our cars. Their plan options are pretty good and the customer service was great.
The only thing is the cost, it’s higher than I expected it to be. I like the coverage they have, I just wish it was cheaper.
Hi, Annie. Thank you for recommending us in your review! We’re glad your experience with our customer service team was a great one.
- Endurance
Reviewed April 9, 2025
Signing up with Endurance was very good. I had a very positive interaction with their customer service representative. While I would recommend them as far as signing up, I plan on calling CarShield to find out what their specs are before my 30 days is up. I may cancel Endurance.
Thanks for sharing your experience, Gina! We're glad to hear that the sign-up process went smoothly and that our team provided you with the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed April 9, 2025
My hairdresser has Endurance, and that’s why I signed up. Her car had broken down, and she was explaining their services to me, and it sounded like a good deal. Around that time, I also started driving my husband’s car, and it’s about 12 years old.
They’re quick. I was looking up Endurance online and putting in a little information, and not even five minutes later, my phone rang. The sales rep was very nice, and I felt comfortable with them. I told them I’d take it and pay for it, and there was no problem. They just looked up my car and told me how much it would cost. That was it.
Hi Carla! Thank you for sharing your experience! It’s great to hear that the recommendation from your hairdresser was reaffirmed through your interactions with our team and their speedy service. We're glad that our sales agent made everything clear and that you found a plan that provides you with peace of mind for your husband’s car. Please feel free to reach out if you need any assistance – we're here to support whenever needed. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 9, 2025
I bought a used car and my manufacturer warranty expired. The sales agent at Endurance was great. He told me about my car and the problems I can have with it, and he did that all on his own. He gave me the quote and I told him I couldn’t afford it because I was on a limited income, and he offered me the senior thing, and I was very impressed. He explained everything in detail, told me what all it would cover. Overall, Endurance is a better warranty.
Hi Janet! Thank you for sharing your experience and giving us such a glowing review! It's fantastic to hear that our sales team could provide you with thorough details and support that align with your financial needs while also benefiting from our senior plan. We strive to make each customer's experience personable and informative, so knowing we exceeded your previous experience in this regard is truly rewarding. If you have any other feedback or questions, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed April 9, 2025
I bought a vehicle and I bought it as is, so I know I had to get a warranty on it. Then, I put a lot of miles on the vehicle in a year’s time and the auto warranty that my dealer was offering me wasn’t sufficient. The sales agents at Endurance were great, and they were on top of everything. What they offered was a lot better than what the dealer was offering me for the amount of money they were going to charge me. Overall, they did a good job.
Hi Brian! Thank you for sharing your positive experience with Endurance! We are happy to hear that our sales agent provided a fantastic and smooth sign-up process that exceeded your expectations: from offering comprehensive coverage that suits your mileage needs to providing peace of mind. Your satisfaction is paramount to us, and we look forward to continuing to serve you. If you have any questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 9, 2025
I got a 2018 Jeep Summit. I took it to a Jeep dealership and I was gonna buy a new one. They wanted $52,000 plus my car for a new one and I thought they were nuts. I thought, "The hell with it. I'm just gonna buy an extended warranty." I shopped around looking for extended coverage on my vehicle. I ended up calling three different companies. I never got to the final deal where I agreed to sign up.
In the end, I called Endurance and I bought the warranty. I was trying to get somebody in Minnesota but I ended up going with somebody from Florida because I just wanted to get it over with. I was told there were a couple of things that would happen. You have to wait 30 days or put on 1,000 miles in a car before it's really effective from the date that you sign up.
I never asked the guy a question. If I signed up on the first of last month and I didn't drive, I wouldn't have put 1,000 miles on. That means that I probably have to wait until I get 1,000 miles on. I don't think that was ever explained to me. When I get 1,000 miles, I gotta call Endurance back. Another thing is I'm not sure if I get a policy or if it's on the Internet. When this deal is done and I get a policy in my hand and I know my vehicle's covered, I'll be satisfied. Other than that, I would recommend Endurance.
Hi Edward! Thank you for sharing your detailed experience with our enrollment process. It's great to hear that despite the initial complexities and geographical difference in representation, you are optimistic about your path forward with us. We understand the concern regarding the 30-day and 1,000-mile waiting period and apologize for any confusion. We're here to help clarify this and anything else throughout your enrollment process. Upon completing your journey to reach 1,000 miles, please reach out affirm your coverage details.
Your patience and outlook are valued, and should you need any further assistance or have additional inquiries now or in the future, we recommend contacting our customer support team directly at feedback@endurancedirect.com —they are ready to help ensure your peace of mind. We're thrilled to have you representing Endurance among friends and family, even as your experience develops. Welcome aboard!
- The Endurance Team
Reviewed April 9, 2025
Most of my friends who got cars say that Endurance is the best, so I went with them. Signing up with them was no problem. Pricing is okay and I can handle it. If they can go cheaper, it would be better. Overall, they are the number one business, and you aren’t going to get anything for free.
Hi William! Thank you for taking the time to share your experience. We're pleased to hear that your sign-up process was smooth and that you appreciate the quality and straightforwardness we strive to offer. We understand that pricing is an important factor, and it's reassuring to know our reputation provides you with confidence in your decision. Should you have any further questions or need assistance, please feel free to reach out. We're here to support you. Thank you for choosing us!
-Endurance
Reviewed April 9, 2025
I googled the top five after warranty companies and Endurance was in the top three. I did a little research first, so I feel comfortable. The signup was pretty straightforward and very informative. It pretty much pushed me over the edge because I started to go with another company. But Endurance was number one as far as the reviews were concerned so I went with them. I had coverage with another company before but it expired and I wasn't able to renew because the price was outrageous. It was probably double what Endurance was gonna charge me.
The signup process with Endurance took five minutes or less. I’m approved for three years and payments are a direct deposit from my credit card. Customer service was above average. They had to call a second party to explain things in more detail, but they did a good job. They explained how to submit a claim. In fact, I told them that I only deal with the dealership where I bought my vehicle from. They said that wouldn't be a problem. As long as they're able to service my vehicle through the dealership where I bought my vehicle, that's a big plus for me.
The only this is I have to call Endurance because I went online to check my policy and they still have my old vehicle on the website. They don't have my new one. I need to find out why the vehicle I just had covered is not under the warranty. They had the vehicle I sold about three years ago.
Hi William! Our representatives' professionalism exceeded your expectations. It's great to hear you're pleased with the competitive pricing and convenience of using your dealership for claims, issues that are important to our customers.
While your experience with us so far is positive, thank you for bringing to our attention the need to update vehicle information on our tool—attention to such feedback allows us to continuously improve our services. We genuinely appreciate your readiness in recommending our program and our team is standing by to assist whenever you pursue the claims process. Please reach out, as we're eager to ensure your concerns are promptly addressed.
Should there be any further inquiries or updates you wish to share, please feel free to connect with us anytime.
Thank you,The Endurance Team
Reviewed April 9, 2025
I had a good experience. I was looking for a reduction in insurance and I came across Endurance. The sign-up went well and I’m waiting for my paperwork. I’m not sure if the $116 that it’s costing me is per month, I wasn’t clear on that when I did it, so I need to clarify that with Endurance.
Hi Mary! Thank you for sharing your experience with us! We're thrilled to hear that our customer support team efficiently addressed your questions during the signup process. Your understanding and willingness to clarify further are greatly appreciated. We're pleased that your initial impressions with Endurance reflect positivity and trust. Please reach out to our team directly at feedback@endurancedirect.com and we can clarify any questions you still have. We're always here to help!
- The Endurance Team
Reviewed April 9, 2025
Endurance was one of the first ones that called me, and they actually accepted the mileage. The experience with signup was good. I’m hoping that the coverage is good and that it’s not like pulling teeth to get everything done.
Hi Peter! Thank you for taking the time to share your experience! We're happy to hear that the sign-up process was smooth and that our representative was able to address your concerns so effectively. Striving for peace of mind is fundamental, and, just like you, we hope you won't need to file a claim. If that should ever be the case, we're committed to making the process as effortless as possible. We'll keep working hard to improve every facet of our offerings, ensuring that you and valued customers like you are fully satisfied. If you have further suggestions, we'd love to hear them. Thank you for being part of Endurance!
-The Endurance Team
Reviewed April 9, 2025
Endurance was awesome. They were friendly, explained everything thoroughly, and were very pleasant. We moved all of our other vehicles to Endurance.
Hi Tina! Thank you for sharing your experience with us. We're happy to hear that our customer service representative was helpful and thorough in answering your questions and explaining our offerings. It's wonderful to know that our perks like roadside assistance and oil changes made a difference in your decision to bring all your vehicles under Endurance. We look forward to continuing to support you and your spouse with excellent service and coverage. If you have any more questions or need assistance, please reach out to us any time.
- The Endurance Team
Reviewed April 9, 2025
I decided to go with Endurance because of the reviews I read about it. And the sales agent who helped me was helpful, knowledgeable, and explained stuff to me that I didn’t understand. But I haven't used it yet, so it will be good when I’m able to use it.
Thanks for sharing your experience, Darletta! We're glad to hear that our protection plan gives you peace of mind and that our team made the sign-up process easy. Welcome to Endurance!
- Endurance
Reviewed April 9, 2025
I found Endurance on Facebook, so we talked to the representative and got quotes. Their plan options are pretty reasonable right now, although I don’t remember him saying oil changes were included with our plan, and I wish they were, because I could use that. I haven’t used the warranty yet, so I really can’t say much about the experience, but overall I’m satisfied with the purchase and customer service.
Thank you for taking the time to share your thoughts with us, Yolanda. We're happy to hear that the sign-up process was straightforward and that you are satisfied with your experience. Should you have any more questions or need assistance, please don't hesitate to reach out. Thank you for choosing our Endurance!
- Endurance
Reviewed April 9, 2025
The Endurance sales agent was very knowledgeable and good. I got a pretty good coverage, pretty much what I was asking for, and it was fairly good price.
Hi, Robert. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed April 9, 2025
I initially contacted another service provider. I gave them the specifications of my mileage and the year of my car, but they said they couldn’t accept my car. So I called Endurance, and they accepted my car. I only got the beginner because this is my first time trying this out. Endurance is just a precaution just in case. The car is paid off, and I only have to pay liability. We have that extra comfort of knowing just in case anything goes wrong. That is what insurance is for, and that is what Endurance is for. Since I purchased the vehicle, nothing has gone wrong with it.
The representative at Endurance mentioned that I could get a key fob, a tow truck, and tires if I punctured my tires. Ironically, I purchased four new tires at Costco which are not even a month old and I got a new key fob two months ago. I have AAA and pay for the year. Everything he’s offering, I actually had just upgraded and got it all. The guy was awesome and very thorough. I listened to every offer that they had including the military discount which was a big help. I really felt appreciative of the fact that he repeated himself for my husband. He did the whole spiel over for my husband. So, kudos and thank you.
Thank you for sharing your positive experience with Endurance and for recommending us in your review. We're thrilled to hear that our team provided you with the support and peace of mind you were looking for. Should you have any future questions or require further assistance, always feel free to reach out.
- The Endurance Team
Reviewed April 9, 2025
I wasn’t planning to buy an extended warranty. I looked into a few of them, but I just liked Endurance better so I decided to go with them. Signing up was fine. The person I talked to was very courteous. But I didn’t need much help since I’d been looking into it for a long time.
Welcome to the Endurance family, Mary. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- The Endurance Team
Reviewed April 9, 2025
Friendly and kind. Wait for me patiently and talk to me politely. I thank him and thank the company for helping us. May God bless you all to be healthy, happy and wealthy. Good thanks. The best group I ever see. All the people who work there, may the Lord bless all the families that is what I pray for all of you. In Jesus mighty name. Amen
Hi Clamay! Thank you for your kind words and heartfelt blessings. We're happy to hear that our team provided you with a positive experience. It is our mission to serve with kindness and courtesy, and we're thrilled to know it has made an impact. We appreciate your prayers and well-wishes, and we look forward to serving you with excellence in the future. Thank you again for your support.
- The Endurance Team
Reviewed April 9, 2025
Very friendly service. The person I spoke with was a real people person. That's what I call a individual that's a real pleasure to talk to. She was knowledgeable, courteous, and seemed to actually enjoy helping me.
Hi Aaron! Thank you so much for your lovely feedback! We're thrilled to hear that our team member was helpful, courteous, and made your experience enjoyable. Comments like yours are wonderful to receive and motivate us to aim even higher. Should you need any further assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed April 9, 2025
Account mgr Chris was outstanding. He lowered my rate for me the supreme policy, was quick and thorough. He went through my policy, made sure everything that I needed was in there. And walked me through the steps needed to file a claim if the need ever arised.
Hi John! Thank you so much for your positive feedback about Chris and your experience with us. We're happy to hear that Chris provided you with exceptional support and was able to adjust your plan perfectly while guiding you every step of the way in case you need to file a claim in the future. Your satisfaction is our priority, and we're glad to be of service. If there is anything else you need, please feel free to reach out.
- The Endurance Team
Reviewed April 9, 2025
I would not buy Endurance it was the last thing on earth. I used them and every time something's wrong with the vehicle they say, "Well this isn't covered" and it cost me another $1,000 to get my vehicle fixed. First it was a blower motor won't cover then it was the AC wasn't covered and then it was the wire and and covered. They're full of crap. I wouldn't turn away from them and just save your money in a savings account to pay for anything that needs to be fixed on your car. I am now going to cancel my policy and call the Better Business Business Bureau.
Hi John! Thank you for reaching out and sharing your experience. We’re genuinely sorry to understand the challenges you’ve faced in attempting to utilize your coverage and acknowledge your frustration over the repair costs mentioned in your review. Resolving these concerns with fairness is very important to us. We encourage you to contact our support team at feedback@endurancedirect.com, allowing us deeper insight into your specific situation and taking steps towards any possible resolutions that meet your expectations more effectively. We deeply value your feedback and aim to restore your trust.
Thank you,The Endurance Team
Reviewed April 9, 2025
I would not recommend this company. My engine blew in my car. The dealership had to battle with them to get the engine replaced. The first engine they sent was broke. The second engine was caked with oil. It took more than 6 months to get the engine replaced and within less than 5 months the engine they put in my car blew. I called and left numerous messages and never got a call back. I then decided to cancel and still couldn’t get someone to call me. I ended up having to go through my bank and put a stop payment on the withdrawals. Worst customer service experience I have ever had!!! Beware of this company! If I could leave a zero I would.
Hi Crystal! Thank you for taking the time to share your experience with us, and we sincerely apologize for the challenges you've endured with your vehicle repairs and customer support interactions. We understand the frustration and disappointment you've faced, particularly with the multiple engine replacements and lack of follow-up from our team.
Your concerns about the timely resolution and the quality of both the initial service and the communication are extremely important. At Endurance, we strive to provide prompt and effective service, and it is clear we have not met these expectations here. Please reach out to us at feedback@endurancedirect.com, providing specifics of your situation, so we can conduct a thorough investigation and offer appropriate support. Allow us the opportunity to rectify this matter and restore your confidence in our services.
Thank you for your patience as we aim to improve,-The Endurance Team
Reviewed April 9, 2025
I never had to use the warranty, but the customer service representatives I spoke with were knowledgeable and easy to talk to. Starting the contract and canceling were both smooth processes. I would sign up for another warranty through Endurance.
Hi Drew! Thank you for sharing your experience with us! We're happy to hear that you found our customer service representatives knowledgeable and easy to communicate with. It's great to know that both starting and canceling your contract was a smooth process. We truly appreciate your trust and look forward to the opportunity of providing you with exceptional service if you decide to return to Endurance in the future. If there's ever anything you need, please don't hesitate to reach out!
Thank you,The Endurance Team
Reviewed April 9, 2025
They were very helpful in changing my starting date and refunding me my money and also lowered my monthly payment installment to accommodate me financially. They made sure I was a satisfied soon to be customer. Their customer mannerisms are absolutely great and on point with making sure they cover everything that needs to be.
Hi Belinda! Thank you so much for your kind words! We are happy to hear that our team was able to assist you effectively and help accommodate your financial needs. Providing exceptional customer service and ensuring our customers feel valued are very important to us. We appreciate your feedback and look forward to serving you as a part of our customer community!
- The Endurance Team
Reviewed April 9, 2025
My car is a 2011, but it has low miles. The sales agent who helped me was very nice, and the coverage I got is good. They worked with me on the price to something that I was comfortable with.
Thank you for leaving us a review, Martha. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed April 9, 2025
The agent that I had with Endurance was brilliant. Their customer service was unparalleled. I liked the coverage and the perks that came along with it. If my car ever breaks down, this would give me options to get back home with my car without having to go through hell in a handbasket.
Thank you for sharing your experience, Keith. We're thrilled to hear that our team's guidance and our coverage options played a key role in your decision to choose Endurance. It's heartening to know we could provide some solace and support during such a difficult personal time. We are dedicated to ensuring your peace of mind when you need it most. Please don't hesitate to reach out whenever you need assistance – we're here for you.
- The Endurance Team
Reviewed April 9, 2025
I signed up with Endurance two years ago, but I haven’t had any work done on my car yet. I signed up over the phone and they treated me right. The representative explained everything, like what they cover and which places accept Endurance. Making payments is easy because they take it straight from my checking account.
Thank you for leaving us a review, George. We're glad to hear you had a positive sign-up experience and that our team provided you with excellent service. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed April 9, 2025
I had a truck, and I was gonna keep it a little longer. I used it for a couple of years. And these trucks cost you a lot of money to keep them. And so, I decided to check on insurance. I’m 84 years old, and I’ve never taken out any insurance like this. And so, when I googled the best insurance or the best coverage I could get through Google, Endurance was number one. And then, of course, I remember their ads on TV.
And then when I called Endurance, I talked to a nice gentleman, and he led me through all of it. And he was very courteous. He told me the plan and how it all worked. And I thought it was pretty reasonable for the possibility of what it can cost to keep these things. So, that’s what led me to Endurance.
We're happy to hear that our team provided you with excellent service, Roy. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed April 9, 2025
It was a great experience with Endurance. Their rep was very nice and polite on the phone. He explained to me everything that I needed to know and basically broke everything down that I wanted to hear. He answered all my questions that I had for him, and I liked what they had to offer.
Thank you for sharing your experience, Bobby! It’s great to hear that our representative provided such great support and that you had a smooth and satisfying sign-up experience. If you ever need anything, we’re always here to help. Safe travels!
- Endurance
Reviewed April 9, 2025
I liked the price Endurance had. It was very good. The expensive price at the dealership was about 75% more than what I could have gotten outside. It was super easy to sign up with Endurance. Everything was completed within 15 minutes and my car was protected. Customer service was top-notch and my experience was very positive.
Victor, thank you for taking the time to share your feedback with Endurance. We're thrilled that you are satisfied with the sign-up experience and pricing! Our priority is customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed April 9, 2025
I liked the way Endurance handled the phone call when I was getting a quote. I got quotes and then I thought about it for about six months before I made the decision and went with Endurance. I'm happy with the way they act. Their customer service was good.
We're happy to hear that our team provided you with excellent service, William. We’ll make sure that they receive the recognition they deserve!
- Endurance
Reviewed April 8, 2025
Katherine went above and beyond to help me resolve the issue I was having. She got to the bottom of it, and made sure to check for any other issues as well. I was upset when I called, but ended the call smiling and satisfied.
Hi Jason! We're thrilled to hear that Katherine provided you with such excellent service. It’s great to know that you ended your call smiling and feeling satisfied.
- The Endurance Team
Reviewed April 8, 2025
They say they cover everything, but in reality they try not to cover nothing. Even when you try to cancel your prescription, they sell your info to a company named Mepco and they bill you. This is a scam!!!
Hi, Na zir. We're sorry to hear you had trouble canceling. However, MEPCO is a payment plan provider that processes the monthly payments for many of our contracts. We apologize for any confusion. . If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you, The Endurance Team
Reviewed April 8, 2025
Before, I had CarShield and I never had to use them, but people told me things about them. With the rest of them, the down payment was way too high. Endurance did not have a down payment, and I just made the payment. I also went with Endurance because of what they cover. Endurance has stuff better than the rest.
The representative who did the signing up process with me was good and he explained everything. He told me at the beginning or towards the middle of when we agreed to, when I would pay. Because he started at the 15th. I paid on the 14th because that was when I got paid that day. I’ve contacted the rep to ask and question or two, and it was easy to get in contact with them. I like all the perks that they gave me.
Thank you so much for rating us so highly, Michael! We're glad our team provided you with an excellent sign-up experience!
- Endurance
Reviewed April 7, 2025
I only had them for a month and canceled due to being low on income at this time. But the Account agent Matt ** was very quick in helping me and I took his name and number so I could reapply when I am able to afford this warranty. He was very nice and did a good job at helping me.
Lola, we're sorry to hear that you canceled your coverage, but we understand your reasoning. Your satisfaction and peace of mind are our top priorities. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you.
Sincerely, The Endurance Team
Reviewed April 7, 2025
Long story short, I signed up a year or so ago. Received letter re increase in rates and called. Brian helped me. He revealed that I had NEVER been registered by whoever helped me. I was furious. He was very helpful and calmed me down. I could not believe I was never really covered. Due to him I have renewed faith in Endurance. Pat **
Hi, Pat. We're sorry to hear about your initial experience. However, we are thrilled to hear that Brian was able to assist you and make things right! If you have any additional questions, please don't hesitate to give us a call. We're here to help!
- Endurance
Reviewed April 7, 2025
Our original warranty ran out and we were looking for full coverage. We had Endurance on a former vehicle so that was the reason we went with them. We never had to use it on the other vehicle but they were easy to deal with. We called and left a message and they called back and got it set up. We also downloaded their app and it was easy to use. Overall, it was a good experience.
Joseph, thank you for recommending us! We're thrilled to hear about your positive experience with our customer service team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed April 6, 2025
Well I just enrolled with Endurance and now I am in their "probationary period of 30 days and 1000mi. Nonetheless, I feel better about the future and the investment I have made with my vehicle. It is very important to me to have a plan B in place in relation to car repairs. There isn't anything better than the peace of mind I now have concerning my vehicle. I was surprised at the amount of coverage I was able to qualify for at 93930mi and on a 2019 Honda Civic Sport Coupe. I look forward to see how they handle the first repair, whenever that happens. So far so good but has only been day 3. I will let the universe handle the rest as I have done my part for myself and family.
Hi, Vernordo. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to providing you with excellent service and peace of mind for many years to come.
- Endurance
Reviewed April 5, 2025
We had just bought a used car that had higher miles so we thought we might wanna have something to cover it because we’re gonna be paying on it a little bit. I called CarShield and they were just really rude and demeaning. So I had to hang up on the guy there and went with Endurance where I had good experience signing up.
Hi, Stephen. We're so happy to hear that you're satisfied with the pricing of your coverage plan and your overall experience with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed April 5, 2025
I've had ADT before. And I wanted to get some kind of warranty on my new car. The agent was very nice. He took the time to explain everything to us and he did a good job. I got a good coverage. Endurance is a good warranty to have.
Thank you so much for sharing your positive experience with Endurance, Brownyn! We’re thrilled to hear that our service instilled confidence in your decision and that you feel peace of mind knowing your car is covered by Endurance. If you have any questions in the future, please don’t hesitate to reach out.
- The Endurance Team
Reviewed April 5, 2025
I wanted to get some warranty for the car, so we looked several of them up and went with Endurance. Laura, the sales agent, was absolutely wonderful and very helpful. She was very professional, knew the business, and was a pleasure to talk to. She sold what she said Endurance would cover to me. The price is fair, but there is a grace period before the insurance starts. You pay for it, but you cannot use it for 30 days. So, the first payment did nothing for me other than sign me up. The first payment should be after their grace period.
We're happy to hear that our team provided you with excellent service, Paul. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed April 5, 2025
I did my research, and there was no comparison between Endurance and CarShield. It was like going to McDonald's, then going to a steakhouse. Endurance is the steakhouse, where you're going for a quality meal, whereas at McDonald's, you're just going for something quick and fast, run-of-the-mill food. You can also get a McDonald's everywhere. With a quality steakhouse, you're making time and investment.
Endurance’s customer service rep was outstanding. Any of the questions that I had, she explained them and reiterated what they were about. Also, before we moved on to something else, whether it was something about deductibles or how the plans worked or how I would go about a claim, she made sure I had a thorough understanding of what my question was before we moved on. Coming from my world, I was very appreciative of that. I was in the sales business before I retired from the military. Talking to the rep was more of a conversation instead of a sales pitch, which made it a much easier decision.
Thank you for taking the time to share your positive experience with us, Michael! We're thrilled to hear that our customer service met your expectations and that you found both our coverage options and pricing satisfactory. If you have any further questions or need assistance in the future, we're always here to help!
- The Endurance Team
Reviewed April 4, 2025
We just paid off our Lincoln, and I wanted to make sure that if anything went wrong, it was covered. I had been looking for extended warranties for a while, and I saw Endurance on TV commercials and online. When I signed up with them, the rep was really polite and explained the coverage.
Hi, Johnnie. Thank you for recommending us to your friends! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed April 4, 2025
The sales agent at Endurance was very good. My manufacturer warranty had run out, so it was time for me to look into getting an auto warranty. I looked it up and saw that Endurance was rated above the rest. I haven’t used it yet, but I’m happy with what they said they could cover, including mechanical and electrical.
We're so glad you chose Endurance, Rex, and that our team provided you with an excellent sign-up experience. We look forward to providing you with peace of mind for many years to come!
- Endurance
Reviewed April 4, 2025
I bought a Cadillac about a year and seven months ago that had a year of warranty with it, but it did expire. For the last six months, I thought I needed to find something because my car means so much to me. I got an email from Endurance Warranty first, and after calling different places, I got one of the best quotes from them.
The representative who helped me sign up was overall amazing. The conversation that I had with her just felt like she understood what I was looking for. She also explained to me how Endurance offers more items that are covered than my previous warranty. I went through the document she sent me with her. I’m currently in the 30-day trial, for which I could get a full refund if I decided not to continue. There was also a deposit, but the representative waived that amount, which was amazing. I called to get more information because it said they pay up to $50 to help with oil changes, which is amazing. All these amazing things they offered are what pulled me in.
Also, my car has a rebuilt title and had an accident before I bought it, so this coverage is way better than the last one that I used to have, which had some powertrain situation. Everything is perfectly fine with the car now, and I still use the same dealership that advised me to get a policy. I have more peace of mind now and can drive safely knowing I’m covered. The policy Endurance offers for people like me is just amazing. I’ve already been telling everybody about the 30-day trial, my great first-time signing-up deal, and how they’ll help with state inspection. I called my mom first and said, “Mom, you have to call,” because we have the same insurance and Endurance has helped me.
Reviewed April 4, 2025
In my opinion worst warranty out there had 3 claims and they denied all 3. My vehicle was purchased new & always serviced mostly by the dealer… Money I paid the dealer for checking it out before they filed the claim..
We’re sorry to hear about your experience with your claim, Eddie. We’d love the opportunity to review your coverage and provide more information. Please contact us at feedback@endurancedirect.com so we can offer personalized support and ensure you have all the details and your questions answered.
- Endurance
Reviewed April 4, 2025
The sales agent at Endurance was very knowledgeable. I was happy to get ahold of him. Their coverage was great and the price was very fair. I also like the fact that if I don't use it and cancel it, I can cash it out. Every vehicle I buy will have Endurance now.
Hi, Richard. Thank you for your enthusiastic review! We're thrilled to hear that you had such a positive experience with our sales agent and are grateful to have you as a part of the Endurance family. Thank you for considering us for your future vehicles as well! We look forward to providing you with peace of mind for many years to come
- The Endurance Team
Reviewed April 4, 2025
I had a few questions about the contract and every question was fully answered to my satisfaction. I am a returning contract holder and I know Endurance has my satisfaction as a priority. Thank you for making this an easy process and having knowledgable support available. It is hard to find a warranty and Endurance has made it easy. I have peace of mind and Endurance delivers.
Thank you for sharing your experience, Mary! It’s great to hear that you have found peace of mind with Endurance and that our representative provided such great support, answering all of your questions.
- Endurance
Reviewed April 4, 2025
Signing up with Endurance went very smoothly. I was so happy with the representative. He told me that when I decide to sign up my other car, I can just text him, he’ll call me, and we’ll set it up. I’ll probably do that soon. So far, everything is okay.
The gentleman I spoke to is out of Jersey. He was very cordial and knowledgeable. He was straightforward and told me what I needed to do and not do. If something happens, he explained what’s covered and what isn’t. I was like, okay, just be honest. That’s all I need.
He also told me I had a 30‑day, 100% guarantee. After that, it’s prorated if I ever decide to cancel, which I’m not going to. Now, I just have to figure out how to put miles on the car, so I guess I’ll be driving around in circles or something.
The only thing I was warned about is that the dealership I use has a higher labor rate than what Endurance covers. They’ll probably negotiate later on, but for now, I’m okay with it. So far, I haven’t filed a claim yet.
So far, everything has been seamless. I’ve had extended warranties on my other cars, and they’re expiring soon. They wouldn’t extend the warranty on my wife’s car because it’s too old, but Endurance would. I like my car, and like I said, in a month or two I’m going to call and set up the extended warranty for it. So far, so good.
Thank you for sharing your positive experience with us, Ciro! We're delighted to hear that your sign-up process was smooth and that our team providing you with great service! If you have any questions or need further assistance, we’re here for you.
- The Endurance Team
Reviewed April 4, 2025
This is a scam! My husband purchased a warranty from this company and they did not cover ANYTHING! Beware! The injector went bad causing failures with other parts that are covered. They wouldn’t cover anything because that one part went bad first. The contract doesn’t state any of this.
Elexous, we’re sorry to hear that you and your husband had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com, and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed April 4, 2025
The gentleman whom I spoke with at Endurance was extremely knowledgeable about the whole program, and for what level of protection my car qualified for. He didn't oversell anything, and didn't keep asking me after every sentence he said if I was ready to sign up for the benefits. He explained it so that I could understand the benefits I qualified for with my 2023 Hyundai Santa Fe, any questions that I had, he would patiently answer them, and when I ran out of questions, that's when he asked in not a pushy tone if I thought I would benefit from the protection he just quoted me, which of course, I did. So, he apologized but that he had to read me a 3 minute disclosure before finalizing everything.
After it was all said and done, I've been able to read the entire booklet online of the ins and outs of my new policy, and it was exactly as the gentleman who I spoke with had told me over the phone. There were no hidden fees or charges, and no exclusions other than what I had already been advised of. I think that this is going to be the beginning of a good partnership, because it was started out with the total truth being told, and respect.
Thank you for your feedback, Carolyn! We're thrilled to hear about the excellent service you received from the Endurance representative you spoke with. Should you have any more questions, feel free to reach out at any time. Welcome to the Endurance family!
- Endurance
Reviewed April 4, 2025
Maybe I am missing something. I see all the 4 and 5 star reviews but I had a horrible experience with Endurance. I talked to the salesperson on the phone and she gave me everything that was covered. I have a Hybrid and she told me the hybrid batteries were covered as well as shocks and struts and all suspension. She told me that all brake components are covered except for the pads. So I sign up. Then I get the actual Policy Book and none of those things are covered. In fact, there were significantly more exclusions that actual items they do cover. Basically they do not cover hardly anything. I cancelled right away. I was lied to. Seriously, almost everything was excluded. They have almost three pages of exclusions. I am very disappointed.
Thank you,
The Endurance Team
Reviewed April 4, 2025
This company is a scam. I was denied a claim because my “used” vehicle I bought from a Ford dealer did not have correct size wheels/tires specifically from factory. First of all I did not put these on. Ford dealer put them on. Endurance claims it was “modified”. If dealer thought it was ok to change size with factory wheels and then I think it’s “modified”. DO NOT BUY FROM THIS PLACE!!!!
Hi Johnny, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed April 4, 2025
I requested a quote online. Got a call within minutes. Purchased my warranty within 10 minutes. Very easy and simple to get started. The representative was very helpful and described the benefits perfectly. I have peace of mind knowing my son is covered for all major repairs if ever needed.
Thanks for sharing your experience, Steve! We're glad to hear that your new protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed April 4, 2025
My purchasing experience was very good because of the person I talked to over the phone. She spent a good amount of time and she was very helpful, friendly and professional. The cost was over $5,000, which was a little bit high for a warranty but it wasn’t as high as what they gave me at the dealership.
Hi, Frank. We're glad to hear that our team provided you with excellent service and that the sign-up process went smoothly. If you ever have questions about your coverage or need assistance in the future, we're here to help.
- Endurance
Reviewed April 4, 2025
I'm so thankful l found Endurance because l can't afford another vehicle right now. I will recommend you to anyone l know that can use you. lt's a blessing to find good people to help anyone these days and times. The lady that signed me in was so delightful and explained everything to me so that l could understand at least most of it.
Ada, thank you for the wonderful review and for recommending Endurance. Our priority is customer service, and we are ecstatic that our team met that mark!
- Endurance
Reviewed April 4, 2025
Called before open. Said I need pre-auth. Car needed alternator. I needed to get to work. Said I needed pre-authorization. They weren't open. Called back to speak to supervisor and was hung up on. No call back. Melinda **
Hi, Melinda. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com, and we will be in touch as soon as possible.
Thank you,The Endurance Team
Reviewed April 4, 2025
I found Endurance online and recently signed up. The signup process was okay, and the customer service was good and I received all my policy information by email.
Hi Brittany! Thank you for sharing your experience with Endurance! We’re pleased to know the signup process met your expectations and our customer service left a positive impression. If you have questions regarding repair shop visits or any waiting periods, don't hesitate to reach out to us. We value your recommendation and look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed April 3, 2025
Signing up with Endurance was very easy. They explained the policy and cost. It seems to cover the same as other warranties do except they're excluding issues that commonly go wrong with the vehicle. Other than that, they are covering the major items.
Hi Randy! Thank you for sharing your feedback! We're thrilled to hear that you found our sign-up process to be straightforward and our customer service team helpful and informative. We appreciate your recommendation and are happy that your experience with Endurance has been positive so far. If you have any questions or need further assistance, please feel free to reach out. We're here to help ensure you get the most out of your protection plan.
- The Endurance Team
Reviewed April 3, 2025
I was with another warranty but The prices at Endurance were cheaper. Not that I was dissatisfied with the other company, but the price is what got my attention.
Setting up my policy was wonderful. The representative was great. It was a very simple procedure. She explained how it works, and I kind of was familiar with that already. It was just very positive. She’s a very engaging person.
Hi Jean! Thank you for sharing your experience with Endurance. We're happy to hear that our competitive pricing and excellent customer service made a great impression during your plan setup. It's important to us that our representatives provide clear and engaging conversations, so we're thrilled to hear you felt the same. While it sounds like your experience established high expectations for the future, rest assured we're committed to delivering the same level of service should you need to file a claim. We appreciate your kind feedback and look forward to serving you further.
- The Endurance Team
Reviewed April 3, 2025
I went online and compared Endurance with CarShield, and Endurance was better by a large margin, especially in terms of the deductible and what they cover. I also found out that CarShield hasn’t been doing very well. Endurance has a high star rating too. CarShield was one of the first companies I looked at, but after researching and talking to someone, Endurance clearly came out as the better deal.
The person I spoke with was very kind, helpful, and informative. I received an email asking me to complete an online survey, and it wouldn’t accept my response because it said I needed to write more words.
I haven’t used the warranty yet because I was told it’s better not to use it during the first 30 days until everything goes through. After that, I can use it if I need to. The deductible with Endurance is $100 from the start, compared to CarShield, which was $1,000 for the first 90 days and then $500 after that. My 30 days with Endurance should be coming up pretty soon.
I can’t afford a new car, but I can manage a $100 deductible. And some of the repairs the warranty covers would help keep my car almost like new. It just recently hit 172,000 miles, and it was a little before that when I got the extended warranty.
Reviewed April 3, 2025
I had Endurance before on a car that I had sold and my experience was fine. I never had a claim, and I got back half of the money I paid in, so I was happy with that. I was satisfied with the salesperson. He wasn't high pressure, but he didn't have to be, because I was well sold anyway, and it didn't take us very long to get it done. It was higher than I wanted it to be, but after a few months, they got the payment down to where I could deal with it. I’m basically living on my Social Security and I was afraid of a big bill coming that I couldn't handle, so I could work in this monthly payment into the budget and not have to worry about a huge bill down the road.
I have some concerns, though, because I was looking over the contract the other day and I noticed that if the problems with the car exceeded the value of the car or the trade-in value then they would pay that amount instead of fixing it. And say they paid that, and suddenly problems come up with the transmission, I don't have any coverage left on the car because I've already exceeded the trade-in value.
Hi Terry! Thank you for sharing your experience with Endurance! We're happy to hear that our sign-up process was seamless and that our representative met your expectations by providing you with clear information. We're glad to have provided a payment plan that suits your budget and helps secure your decision in choosing us for coverage. If you have any further questions or need clarification on your current contract terms, please don't hesitate to reach out. Your recommendation to friends and family means a lot to us. We're here to support you every step of the way.
- The Endurance Team
Reviewed April 3, 2025
Winston, the customer service representative from Endurance, was good. He walked me through everything that was going on and everything went smooth.
Hi Anthony! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that Winston was able to provide you with knowledgeable and guiding support as well as a seamless signup process. It's fulfilling to learn that you find our offerings more cost-effective and you're happy with the savings you're enjoying. Your recommendation means a lot to us, and we're committed to continuing to provide you with exceptional service. Should you have any questions or need further assistance, please don't hesitate to reach out to us.
- The Endurance Team
Reviewed April 3, 2025
I googled a couple of companies and chose Endurance. I was approved right away for a premium policy. But I’m dissatisfied with them because I didn’t get what I want. I know they’re very good, but the service was horrible. The explaining of the contract, I didn’t get. And all they did was take my money. And then after I signed up, they said they were giving out a 30% discount. I called back and they won’t give it to me. I never spoke to anybody since I signed up nor received anything in the mail.
Right now, my car’s in the body shop because somebody hit it. I didn’t get anything in the mail yet telling me that what I’m covered for. I’m 70-something years old and I can’t read emails. They’re so small and long. I need it on paper.
Hi Anthony. Thank you for sharing your concerns. We apologize for any confusion with your protection plan and the issues you've experienced with the discount and document receiving process. It's important to us that our customers are fully informed and appreciated. Please reach out to our team at feedback@endurancedirect.com, so we can look into your coverage details and address these issues for you. Your feedback is valuable to us as we aim to improve our services. Thank you for your patience.
-The Endurance Team
Reviewed April 3, 2025
I did an auto warranty a long time ago when I first purchased my car, and that might have been way back in 2019. I renewed with Endurance over the phone. They read the disclaimer, let me know what’s covered and what’s not, and how the policy works. I wanted the one that covers everything so I have the higher coverage on my car. Overall, Endurance is transparent. The process is clear and I understood as far as how they explain things.
Hi Iysee! Thank you for sharing your positive experience with Endurance! We're happy that our representative made the renewal process seamless and that you found the coverage details clearly communicated. It's fantastic to hear you describe our process as transparent and easy to understand. We look forward to continuing to provide you with outstanding service. If you have any further questions, please don't hesitate to reach out to us.
- The Endurance Team
Reviewed April 3, 2025
Endurance was a good company. Their plan options, cost, and customer service were all good as well.
Hi Byron! Thank you for sharing your experience and positive feedback about Endurance. We truly appreciate your kind words about our plan options, reasonable costs, and customer service. We're happy to hear that we have lived up to our reputation in providing you with good service. Your satisfaction is important to us, and we're always here to assist you with any future needs.
- The Endurance Team
Reviewed April 3, 2025
I wanted to have coverage for peace of mind. The sales agent at Endurance was okay, and he explained that brakes, motor and transmission are covered. But, he could have given me more detail about my coverage, considering that the price is steep. I have received a copy of my contract already, but I need another copy sent to me that I can open up. I couldn’t open it up for some reason.
Hi Ronald! Thank you for bringing your experience to our attention. While we're happy to hear you appreciate coverage for major components such as brakes and transmission, we understand the inconvenience you went through regarding documentation and anticipated guidance. I am sorry for any trouble caused when accessing your contract and the information within. It's important you have clarity on critical coverage aspects to ensure a better service experience.
We're always striving to enhance clarity in our communications and ensure high satisfaction. Please contact our team at feedback@endurancedirect.com if you need any document issues addressed or further clarification about plans discussed. Your satisfaction is critical to us, and we'd love the opportunity to improve your overall experience with us.
Thank you for being forthright. We appreciate your valued feedback on areas noted for improvement and look forward to ensuring any future interactions are flawless and exceed your expectations.
-The Endurance Team
Reviewed April 3, 2025
I had two cars with CarShield but they’re in big troubles. I’ve seen the Endurance commercials with Danica and I looked into it and it seemed like something that I would want. I called them and the reps were great. They were very professional and they explained everything thoroughly.
Hi Robert! Thank you for sharing your positive experience! We are happy to hear that the sign-up process was seamless and that our sales agent could assist you well. It’s wonderful to know that the extensive coverage options met your expectations. We're looking forward to providing continued support and excellent service.
- The Endurance Team
Reviewed April 3, 2025
I’m an older person and my car is out of warranty, so I decided that getting coverage was probably the appropriate thing for me to do in case I have major repairs. I actually heard about Endurance from a television ad. I kind of looked at another company too, but I decided Endurance was the one to take.
The signup was fine, and the representative was very good. He answered my questions and was able to tell me whatever flexibility there was, we were even able to work out a couple of things that I had issues with. One of those things was the period of time and mileage before the contract became operative. It wasn’t acceptable to me at first, so we worked something out that was acceptable.
I’m a month into it now and I haven’t had to use it yet, but the overall experience went very well.
Hi Michael! Thank you so much for sharing such a positive review about your sign-up experience with Endurance. It's fantastic to hear that our representative was able to effectively address your concerns and find a solution that fits your needs. We're happy to know your interactions were smooth and well-received. Should you need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed April 3, 2025
A guy called me up on the phone and said that he was from Endurance, and he was very good. So, after he gave me the whole speech, I signed up with him. And then he explained that if anything happens to my car, I notify Endurance, they give me the okay, and I bring it wherever I want, and they repair it. He also said that it will be activated after 30 days, so it’s activated already, but I haven’t used it yet.
Hi Joseph! We're happy to hear about your positive experience signing up with us. It's great to know that our representative conveyed the process clearly and was helpful throughout your call. Our team strives to provide straightforward and seamless guidance. If you ever need further assistance or have more questions, [please feel free to reach out to us anytime.
- The Endurance Team
Reviewed April 3, 2025
I've got an older vehicle with a loan on it, so I'm just trying to protect it with full coverage from Endurance Warranty. If anything breaks on it, I need it fixed. I don't have the money to fix it if it breaks down.
Hi Kevin! Thank you for sharing your experience with us! We're thrilled to hear that Steven provided you with knowledgeable and friendly service, making your decision to choose Endurance feel confident. Your recommendation and 5-star rating genuinely mean a lot to us, and we're grateful for your trust amid the sea of coverage options. We also appreciate your feedback on the pricing—you can count on us to continually seek ways to offer great value. Please know we are here to assist you anytime!
Thank you for being a valued part of the Endurance community!
- The Endurance Team
Reviewed April 3, 2025
We signed up with Endurance Auto Warranty last week, and it was a wonderful experience. The representative wasn’t pushy. He was very kind and gave us time to talk, think, and make our decision. He explained everything in detail throughout the process. We went with Endurance because we’re very pleased with him.
We had gone through a couple of other companies, and we were very dissatisfied. Sometimes, other companies will start high, and then they'll go low, but he was consistent throughout the entire demonstration. When we talked to him, he really made us feel comfortable and really made it a company that you would enjoy being with, as far as our service is concerned. It was really a pleasant conversation with him. And now, we're thinking about even letting our daughter sign up with him.
Hi John! Thank you for sharing your complimentary review of Endurance! We're overjoyed to learn about the flawless customer service you experienced during your sign-up process and are especially proud that you found our representative so accommodating and pressure-free. It’s fantastic to hear both you and your husband are considering extending this level of service protection to your family. Your kind endorsement reassures us that our cognizant efforts to amplify transparency and genuine care are making a valuable impact.
If there's ever anything more we can do to assist or any questions arise, please feel free to reach out—we're always here and gladly committed to upholding the exceptional experiences that led you to consider recommending us to others.
- The Endurance Team
Reviewed April 3, 2025
The Customer service of Edurance was nice. The person that I worked with, Lacey, did a great job. I would definitely recommend them.
I looked into acquiring an auto warranty because I know a couple of people who have warranty companies, and I think it's good to have. I seem to get full coverage from them. They just told me it covers the engine, AC, and electrical.
The only thing is that I made a mistake on the mileage on my car. I never signed all the paperwork that they sent me in my email. Because signing is agreeing to what's on their paper, even the mileage on it is incorrect.
What I did was take a picture of the inside of the car. I emailed it to Lacey, and I told her the correct mileage. So she emailed back and said thank you so much. I thought I was gonna get some new paperwork to sign, but no, it never came.
Hi Pamela! Thank you so much for your kind words and positive feedback. We're happy to hear that Lacey was able to assist you with a smooth signup experience and provide clarity regarding your comprehensive coverage options. We're also sorry for the initial oversight with the mileage paperwork. Your continued satisfaction is important to us, and we're committed to resolving issues as swiftly as possible. We appreciate your patience and understanding during this process. Please let us know if there's anything more we can do to assist you or ensure a seamless experience. We look forward to continuing to support you.
- The Endurance Team
Reviewed April 3, 2025
So far, I’ve been pleased with Endurance. And I got it because I bought a basically brand-new car. It may have 5,000, but it's hard to tell because it has two sets of odometers on it. And see, when you get in a car, the dashboard will light up and say, “Check engine”. And nobody knew what that was. And the best way to fix it was with a piece of black tape. But I got into this one for the first time at night, and it was like a Christmas wonderland. There were lights everywhere. So, I've been getting used to it.
But I took it in for its first service several months ago. And I'm getting ready to take it in again, probably prematurely. But that's better than going to the five-minute oil change companies that strip the molts on the oil pan, and you lose all your oil. And so, been there, done that.
And the reason that I bought the car was that I was going to drive Uber. I love to drive. I have plenty of experience. I have never hit anybody, but have never been hit by anybody who had insurance. I wouldn't back out of the driveway without insurance.
And so, I found Endurance. And from what I read, they sounded to be the most solid group. And everybody with Endurance was good and professional, and it just happened to be the best program. Plus, they would cover a car that was also going to be used to carry passengers.
And even though I have not had to use the product yet, but just getting enrolled, and the courtesy and business-like conversation, and I have a sense of security. So, I hope I don't find out I'm wrong down the road. But I just felt very good.
And there was a whole lot of stuff to read, and I've tried to read it, but I've had a little not-well spell. It's nothing major. But I just didn't read it all. But from what I can tell, I'm pleased. I hope that doesn't change down the road because I wanna keep on the road instead of on the side of the road.
Reviewed April 3, 2025
We have a car that’s getting a little bit older and has a little over 100,000 miles. I looked up on the internet which one had the best reviews and that’s why we went with Endurance. The sign up process was very easy. I called a phone number for Endurance and spoke to Noah. He explained everything and told me how much it would be. For six years, coverage for our vehicle would be affordable and a good idea. I would tell my friends it was a positive experience and to check out Endurance themselves.
Hi Robert! We're thrilled to hear that your experience with Endurance has been seamless and positive! We're glad Noah could assist you effectively, and it's great to know that our coverage options and affordability met your needs. We're also happy you found our app user-friendly. Thank you for recommending us to your friends, and we'd love to continue providing you with exceptional service. If you ever have more questions or need assistance, we're here to help!
- The Endurance Team
Reviewed April 3, 2025
I wanted to make sure my vehicle was covered. I saw an Endurance advertisement and a special offer they were running. I signed up with them and it was easy. I would recommend them.
Hi Robert! Thank you for choosing Endurance! We are thrilled to hear that the signing process was straightforward and that our team efficiently answered all your questions. It's great to know that you found our special offer enticing and that it brought you the peace of mind you were looking for. If you ever need further assistance, please do not hesitate to reach out.
- The Endurance Team
Reviewed April 3, 2025
My trucks are getting older, so I decided to get an Endurance Warranty. I reached out to them over the phone and set everything up. The representative was easy to work with. It was a good experience.
Hi Keith! Thank you for sharing your positive experience! We're thrilled to hear that you found the interaction smooth and our representative knowledgeable about the product. We appreciate your trust and recommendation. If you have any more questions or need assistance, please don't hesitate to reach out. We're here for you anytime!
-Endurance
Reviewed April 3, 2025
My factory warranty ran out so I did some research online about Endurance. The sales agent was very helpful. He wasn't pushy and I told him I was just checking around. The agent said it's going to cover everything that I was hoping it would cover. Signing up was easy and the price was affordable.
Hi Ron! Thank you so much for sharing your thoughtful feedback. We're happy to hear that your experience with Endurance, from the comprehensive sign-up process to the excellent coverage options, met your expectations. It's wonderful to know that not only did you find our representatives helpful and non-pressuring, but the clarity and reassurance provided brought you the peace of mind you set out to achieve.
Your high rating and appreciation, especially amidst today’s rising costs, truly mean the world to us. And we'll look at simplifying our website experience further. Rest assured, we’re excited to have you with us and are here whenever you need assistance or have more to explore with your coverage.
- The Endurance Team
Reviewed April 3, 2025
Endurance manager Izzy ** assisted with the cancellation of one of my policies. He was very helpful and knowledgeable. Made the process easier. I will definitely choose to remain a Endurance customer.
Hi Felicia! Thank you for taking the time to share your experience. We're thrilled to hear that Izzy assisted you effectively with canceling one of your plans. It's great to know that his knowledge and helpful demeanor made your transaction smoother. We appreciate your loyalty and look forward to continuing to provide excellent service as you remain an Endurance customer. If you need further assistance, please feel free to reach out anytime!
- The Endurance Team
Reviewed April 3, 2025
I didn't want to experience any type of big financial cost after the warranty from the dealer was gone. I got the bumper to bumper coverage from Endurance. I did it by phone and it was easy. The rep was very knowledgeable, and he explained everything. No questions were left unasked. Whatever I asked them, they answered to my satisfaction.
Hi Darren! Thank you for sharing such a glowing review! We're thrilled to hear that your experience with Endurance, from opting for the bumper-to-bumper option to interacting with our knowledgeable customer service team, has been straightforward and positive. It's fantastic to know that you've found our app easy to navigate, enhancing your overall satisfaction. While you haven't filed a claim yet, we're confident that your experience will continue to be exemplary if you ever need assistance. We're grateful to have you as a valued customer and appreciate your trust in Endurance.
- The Endurance Team
Reviewed April 3, 2025
I signed up with Endurance, and the representative was really helpful. She put us up on a lot of stuff that I wasn’t aware of. I got a full coverage. We liked the price and everything we got with it. We had an awesome experience. I told a few people about how easy it was to sign up with Endurance.
Hi Emmanuel! Thank you for sharing your experience with us! We're thrilled to hear that you and your wife had a smooth sign-up process with the support of our helpful representative. It's great that our pricing and coverage matches your needs perfectly. We aim to make our services as stress-free as possible, and your recommendations mean a lot to us. If you ever have questions or need assistance as your coverage begins, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 3, 2025
Juan was extremely patient, informative, most helpful and I felt that I was in very capable hands. He walked me through the process at a comfortable pace knowing that this was my first time having to deal with any auto issues, as my husband who recently passed away did this all for me. He was a blessing.
Hi Ellen! Thank you for sharing your experience. We're so glad to hear Juan provided exceptional support during a challenging time. Offering assistance with patience and care is our priority, and it's wonderful to know you felt confident and at ease. Please feel free to reach out if you need any further assistance. We're here to support you.
- The Endurance Team
Reviewed April 3, 2025
A Tale of Deception: A Review of a Misleading Contract- When Promises Fall Short. Transparency and honesty are paramount in the world of contracts and negotiations. However, Endurance did not uphold these values, leading to the agreed terms differing starkly from what was initially promised. This review delves into the experience of dealing with a misleading contract and salesman who promised one thing but delivered another.
Dealing with a misleading company like Endurance and the sales force that represents it is a challenging experience that tests one's patience and resilience. It is a stark reminder of the importance of transparency, honesty, and due diligence in contractual agreements. By learning from such experiences and adopting proactive measures, individuals can confidently navigate the complexities of negotiations and safeguard their interests against deceitful practices. In the end, the commitment to integrity and trust forms the cornerstone of successful and lasting professional relationships. Let this review be a testament to the significance of honoring one's word and the mutual respect that should underpin every contractual agreement. Don't do business with Endurance!!
Hi Roy. Thank you for taking the time to provide us with your detailed feedback on your recent experience with us. We are truly sorry to hear about this situation, and it’s very concerning that our service did not live up to the promises you felt were made concerning your contract with us. Transparency and honesty indeed form the backbone of our customer contracts, and your review highlights discrepancies we must address swiftly.
We understand how distressing this experience must have been, and we assure you that we'll be evaluating all aspects involved to make meaningful improvements. We kindly ask that you reach out directly to us at feedback@endurancedirect.com to provide additional context or details. Our aim is to address and try to resolve all presented concerns to help reestablish the foundational trust vital for ongoing customer relationships.
We are dedicated to correcting these issues promptly and deeply long for the considered opportunity to restore your faith in our service.
-The Endurance Team
Reviewed April 3, 2025
Signing up for Endurance warranty was easy, simple, and the rep I spoke to knew his product well. I wanted the full coverage and that’s what I got, so I’m very satisfied.
Hi Hulon! Thank you for sharing your positive experience with Endurance! We're happy to hear that you found the enrollment process straightforward and our representatives knowledgeable. It's great to know that you feel confident about recommending our coverage to others, even before needing to make a claim. If you ever have any questions or decide to try our app, please feel free to reach out. We’re here to support you every step of the way!
- The Endurance Team
Reviewed April 3, 2025
I tried another auto warranty company, but I liked Endurance better. Their customer service rep was very good. I was supposed to get a paper copy of the contract, though. I asked for that from him. Endurance sent me something in the email, but I'd like to have a hard copy. Overall, I recommend Endurance.
Hi Michael! We're thrilled to hear about your satisfying experience with our customer service and ease of signing up. Thank you for choosing Endurance! We see you've had concerns about receiving a paper copy of your policy issued. It’s great to hear you're in touch with our team for resolution. If we can help further, kindly reach out any time. Your recommendations and feedback are highly appreciated.
- The Endurance Team
Reviewed April 3, 2025
I had no problem signing up with Endurance. It was just as easy as it could be. I picked them up over the internet and looked at some others, but they had better reviews. All the ones in Endurance I spoke to were good.
Hi Roger! Thank you so much for sharing your experience with us. It’s fantastic to hear that our team made your sign-up process outstanding, with polite and helpful support. We're thrilled to know you had a positive experience and appreciate your recommendation. If you ever need assistance or have questions in the future, please don’t hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 3, 2025
Signup with Endurance was was easy. They answered every question I had, so it was a good experience. You never know what can happen, and out-of-pocket expenses on vehicles is a lot right now, so a little extra coverage never hurts. A family member had Endurance and they told me about their experience. Now, I recommended to my son also.
Hi Maureen! We appreciate your thoughtful review and are happy that you found our sign-up process smooth. It’s great to hear that our representatives provided clear answers to your questions, leaving you confident in your decision, particularly given the uncertainty of vehicle expenses. Your recommendation to your son truly honors us, and we're thrilled we can offer peace of mind with our extended coverage. Please don't hesitate to contact us if there’s anything else you need.
- The Endurance Team
Reviewed April 3, 2025
I had an Endurance Warranty before to cover my travel trailer. I talked with another warranty program, and they kept lowering their price. When I checked them online, they’re not a very scrupulous company. That’s why I picked Endurance again. I just signed up with them, and it went okay. The plan options and cost are great.
Hi Jerry! Thank you for your detailed review! We're thrilled that you're happy with your choice to go with Endurance once again. It’s great to hear that our plan options and costs met your expectations, and we appreciate your trust in our reputation. Your experience and satisfaction with both our travel trailer plan and the recent coverage for your Ford F-250 are what we strive for. Please do not hesitate to reach out if you need any assistance with your coverage, we are here to help.
- The Endurance Team
Reviewed April 3, 2025
I have nothing bad to say about Endurance people. I had no problem with them. They were down to earth, honest about everything, and I liked it. They did well.
Hi Lorraine! Thank you for sharing your feedback. It's great to hear that our customer service team left such a positive impression. We're sorry to learn about your concerns regarding the cost of your payment plan and the unexpected refinancing details. Meeting your needs and financial well-being is important to us, so if there is anything we might do to help further your experience or address these matters, please contact us. Your insights help us improve, and we appreciate your support.
- The Endurance Team
Reviewed April 3, 2025
My sister recommended Endurance to me and the coverage was good. The sales representative who explained everything to me was very nice.
Hi Tamika! Thank you so much for sharing your positive experience! We're thrilled to hear our sales agent could assist you smoothly and clearly explain our coverage options. Your kind words are truly appreciated, and we look forward to continuing to meet your needs. If you have any further questions, we're always here to help!
- The Endurance Team
Reviewed April 3, 2025
Signing up with Endurance was no problem at all. I did everything over the phone and didn’t have many questions, mostly because I’ve heard their commercial a million times. I told the gentleman that I needed a hard copy in my hand since my printer isn't working. I want everything in writing so I can look it up, and he said it should be here by the end of the week.
I only just got the coverage on the 13th of March. They told me I have to have it for 30 days before I can even file a claim, but that's fine with me. My car is in good condition and I don't have any problems with it.
I originally decided to get Endurance because I saw the commercial so many times and realized it’s just good to have. Even though my car is new and only has 20,000 miles, cars today aren't built the way they used to be. Anything could go wrong and it becomes very costly, so I figured I should have that protection.
Hi Patricia! We're happy to hear that you're satisfied with your experience and have found our customer support smooth and seamless. It's great to know you feel comfortable with the protection we've provided for your vehicle. If you have not received your documentation in the mail yet, please contact our team at feedback@endurancedirect.com and we will ensure it gets to you as soon as possible. Thank you for choosing Endurance, and we look forward to being there whenever you need us!
- The Endurance Team
Reviewed April 3, 2025
I saw the Endurance commercial on TV. I listened to the ads. It seemed like a pretty good deal. I had a vehicle with CarShield, and come to find out CarShield is being sued because they weren't holding up their policy. So I figure I'll find somebody who was dependable. The lady I spoke to on the phone is very pleasant. Tell me how it functions, the rental car, and the coverage. She explained the policy pretty doggone well. She did really good. If the program stint was five years, you only have to pay for three. I never used it yet, but it sounds good. They give you the warranty that they say you have, if everything stands right. It's just a pretty good program to be in.
Hi Eugene! Thank you for choosing Endurance for your vehicle protection. We're happy to hear about your pleasant interaction with our representative, and it's great to know that the coverage details were clearly explained to you. We strive to provide competitive and comprehensive coverage that aligns well with the expectations and needs of our customers. If you have any questions or need further support, please feel free to reach out to our team. We look forward to confident future journeys with you!
- The Endurance Team
Reviewed April 3, 2025
I have a car that’s from 2012 and I decided to get a warranty for my peace of mind. I was researching for warranty companies and Endurance turned up number 1 on a lot of the top 10 lists. When signing up, I talked to Lou in Florida and he was really friendly. He got me signed up right away. Overall, it was a good experience.
Hi Lyle! Thank you for sharing your positive experience with us! We're thrilled to hear that Lou provided exceptional service by answering all your questions with friendliness, and that you felt reassured throughout the process. We're proud to have earned your confidence through our service. If there's anything else you need, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 3, 2025
I purchased a new car. I did my quote over the phone, and what I was looking for was nothing to change. When I spoke with a representative, they were so knowledgeable, and they suggested something even better than what I had fixed. It saved me money and still gave me everything I wanted. So that was beyond my expectations.
Thank you for sharing your experience with us, Catina! We're happy to hear that our knowledgeable customer service and tailored recommendations helped exceed your expectations. Please know that we are here for any support you might need in the future. Thank you for choosing Endurance, and we appreciate your 5-star rating.
- The Endurance Team
Reviewed April 3, 2025
I did some research and found Endurance to have the best reputation, so I went with them. The customer service was excellent, and there was no pressure at all.
Thank you for your 5-star review, Sherry! We will share this with our customer experience team to let them know to keep up the amazing work.
- Endurance
Reviewed April 3, 2025
Endurance offered me the best deal. Signing up went well and I was satisfied with the customer service and the price.
Thank you for the 5-star review, John. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help! Thank you for the recommendation.
- Endurance
Reviewed April 3, 2025
Endurance Auto Warranty is the best way to ensure coverage in the event of a problem with the car or a breakdown. It covers just about everything, all the power train and other systems.
I’ve had it for several years. Signup was thorough and quick, and the representative explained everything to me -- the guarantee and warranty. It’s a good deal and prevents me from paying exorbitant fees to have my car fixed.
Thank you for your positive feedback! We're thrilled to hear that our representative made the sign-up process thorough and straightforward. Knowing you'd recommend Endurance to friends and family means a lot to us, and we’re committed to providing reliable protection for your vehicle. Should you need any assistance, feel free to get in touch. We’re here to help!
- The Endurance Team
Reviewed April 3, 2025
The signup with Endurance was fine. I didn't have any complaints. I've only spoken with the sales guy, but that was also fine. He was well-versed and was able to speak intelligently and in-depth about the contract. I give him credit for that. I've already recommended them to somebody.
Hi Paul! Thank you for your kind review! We're happy to know that our smooth and comprehensive sign-up process made a positive impression on you. Your feedback regarding our value for cost is much appreciated, and we're thrilled to hear that you've recommended us to a friend. If you ever have further questions or need assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed April 3, 2025
I have a vehicle that was getting some miles on it, so I was looking into an auto warranty program. But Dana Patrick, the race car driver, convinced me that Endurance was trustworthy. So I put an inquiry out there and then I got a call from Rebecca. She was very helpful and knowledgeable. You got a good feeling when you got through talking with her so that’s why I went with Endurance.
When signing up, the rep was very uplifting, friendly, and very knowledgeable. She listened to everything I had a question about. She was very honest-sounding and she wasn’t forceful at all. She just answered all my questions and informed me about the program, so she was a very good representative.
I quizzed them about what the program covered and they explained all the different coverages. They explained how I can contact my local dealers, the repair shops, which I did to see if they accept Endurance, and they did. They told me there was a 30-day waiting period. I told them what kind of coverage I wanted and they accepted that. I would tell my friends to look at Endurance. They’re one of the best offers out there.
Hi James! Thank you so much for your detailed feedback! We're thrilled to hear about your positive experience with Rebecca and the smooth sign-up process you had with Endurance. Our goal is always to provide exceptional service and peace of mind when selecting the right coverage. We appreciate your recommendation to friends and family, and we're here for any assistance you may need in the future. Enjoy your coverage!
- The Endurance Team
Reviewed April 3, 2025
I just called Endurance and signed up. The customer service was very nice to me. I haven't really looked through everything in my contract yet, but I would recommend it to a friend.
Hi Daniel! We're thrilled to hear that you had a positive experience with our customer service team and that you're feeling good about your decision to join Endurance. We're glad to know you're satisfied with the pricing and terms so far. Thank you for recommending us and rating us highly! If you have any questions or need further assistance as you get started, please feel free to reach out anytime.
- The Endurance Team
Reviewed April 3, 2025
The representative was very kind and patient with me because I couldn’t see and give her the VIN number. She called at 8 in the morning on a Sunday. I realized the time differences, so I was not upset about that at all. I told her my husband was still asleep and asked her to call me back when he could read the VIN number for me.
Then I had some fraud on my account, so Bank of America automatically kicked the payment out. She called me back and said we had to resubmit the payment because it didn’t go through. The bank was sending me a code to my phone, but I couldn’t see it. I had to wake my husband up so he could read the code, and we got it approved.
We got all that ironed out, and you could not have asked for a better customer service person at all.
Hi Karen! We sincerely appreciate you taking the time to share your experience. We're glad to hear that our representative was patient and supportive during your initial interactions, particularly when navigating the sign-up process given your specific needs. We understand that receiving the physical copies of your contract and membership cards is essential and apologize for the inconvenience you've faced. Your comments are important to us, and we're committed to ensuring you have the tangible documentation that matches your preferences.
If you still have not received your documentation, please email us at feedback@endurancedirect.com and we will promptly address this matter. Thank you for choosing Endurance and for your patience as we work to fully meet your expectations.
-The Endurance Team
Reviewed April 3, 2025
I was buying a new car, so I decided to look into purchasing a warranty and found Endurance while Googling. I thought the coverage and cost were acceptable, and it seemed affordable for what they’ve got, so that's why we agreed to it.
Hi Marcel! Thank you for sharing your positive experience with Endurance. We’re thrilled to know that our coverage and costs have met your expectations and suited your needs. We appreciate your feedback and look forward to being part of your driving experiences for many more miles ahead. Should you have any questions or need assistance, please don't hesitate to reach out. Welcome aboard!
- The Endurance Team
Reviewed April 3, 2025
I’ve tried other warranties before, and they’re not worth a thing and are a bunch of rip-offs. With Endurance Auto Warranty, the customer service was great, and the price was competitive. Also, I called both dealerships down here in Pueblo, Colorado, and no one in the service department could tell me anything bad about Endurance. So, I decided that’s what I wanted and paid my premium. If something goes wrong, I’ll call them. That’s when we’ll put them to the test, but hopefully I never have to call them. I’d refer anybody to them. In fact, I’ve actually had two or three referred to them.
Hi Clifford! we're so glad to hear your experience with setting up your protection plan was fantastic, and we deeply appreciate your support and recommendations. It’s great to know competitive pricing and excellent community reputation added to your confidence in us. If you ever need any assistance or guidance, please rest assured we’re always here to help.
- The Endurance Team
Reviewed April 3, 2025
I’ve seen Endurance through advertising on TV. The process went great, it was easy and straightforward. The representative was knowledgeable and he ran through everything that was helpful to me and aligned with what I was looking for.
Hi Ricardo! Thank you for sharing your positive experience with us! We're happy to hear that our knowledgeable representative was able to guide you seamlessly through the sign-up process and help you find a plan that fits your needs. It's fantastic to know that you're satisfied so far, and even though you haven't had to make a claim yet, we're here for you whenever you might need us. Your recommendation means the world to us.
- The Endurance Team
Reviewed April 3, 2025
We use our vehicle a little bit and we could probably use some extra insurance. Signing up with Endurance went decently. The guy only had me on the phone for 35 minutes and gave all the information. Coverage doesn't start till the 14th of April, from what he said. I was amazed it was under 150 bucks a month. If I could have gotten it cheaper, I would have, but they have to make a living, too.
Hi Brett! Thank you for taking the time to share your experiences with Endurance. We're pleased to hear that you found the sign-up process straightforward and our coverage options offered unexpected affordability. It's also valuable to hear your perspective on the communication frequency regarding service evaluations. We'll certainly prioritize addressing these kinds of preferences better in the future.
We are grateful you entrusted us with your vehicle's protection and given a 4 out of 5 rating based on your interactions so far. If at any point you need additional explanation or assistance, please feel welcome to reach out to our team. Thank you for choosing Endurance—you are important to us, and we look forward to continuing to earn your trust and potentially exceeding expectations in the future!
– The Endurance Team
Reviewed April 3, 2025
I have an extended warranty on my vehicle that's about to expire, so I wanted to put another extended warranty on it. I liked that it was cost-effective for me. So, that's why I went with Endurance. It was nice. It was very, very easy.
Hi Quintin! Thank you so much for sharing your experience and the 5-star review! We're happy to hear that your transition to Endurance has been smooth and that our services align perfectly with your needs. It's great to know that our thorough communication added ease to your sign-up process. While you haven't needed to file a claim yet, we're here to ensure exceptional service every step of the way. If you have any questions in the future, please feel free to reach out. Welcome to the Endurance family, and we're thrilled to support you on your journey!
- The Endurance Team
Reviewed April 3, 2025
It was pretty easy to sign up with Endurance, and the price they’re charging me each month to protect my vehicle is good. I compared them with other companies, and Endurance had a better star rating.
The sales agent was really nice and gave me all the information I needed without me even having to ask. They cover the mechanical stuff like the AC, brakes (besides brake pads), transmission, motor, and some electrical components, which was all I really wanted.
Hi Rei! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team was informative and helpful during the process. It's great to know that our coverage options brought you peace of mind and seem promising even though you haven’t made a claim yet. If you need any assistance, please feel free to reach out. We appreciate your support and look forward to serving you in the future.
- The Endurance Team
Reviewed April 3, 2025
I took a shot with Endurance. The price is tight for me on the budget, but it’s fair. I really liked the person who was talking to me. They explained things very thoroughly and the deductible I had to pay was $100. That was another plus. Signup was very easy, too. Overall, I’m happy with Endurance.
Hi Danette! Thank you for choosing Endurance! We're thrilled to hear you had a seamless, satisfactory experience with us and that our knowledgeable representative could assist you effectively. It's great that the $100 deductible and the straightforward process made your decision easier. We appreciate your acknowledgment of our pricing and coverage, especially with your tight budget. Should you have any questions or need further assistance, we're here to support you.
- The Endurance Team
Reviewed April 3, 2025
Everybody was saying Endurance is the best one including my girlfriend. So, I figured it was the smart thing to do ‘cause if something happened, it was gonna cost me a couple of thousand dollars anyway, so it was worth getting it. The sales rep was very knowledgeable, explained everything that’s under the warranty clearly and took his time to answer every question.
HI Gilberto! Thank you for your wonderful review! We're thrilled to hear that our knowledgeable team and seamless signup process reinforced your choice in extending your coverage with us. Your decision to suggest Endurance to your friends and family means a lot, and we look forward to consistently providing the financial peace of mind that you and your circle seek.
- The Endurance Team
Reviewed April 3, 2025
My car is almost at the end of the dealership warranty, and I chose Endurance because when I visited ConsumerAffairs online, they listed it as one of the five best. The sales agent was very informative and nice. They said they'd be able to cover everything in the car.
Hi Roger! We're thrilled to hear about your positive sign-up experience with our team. It's great to know that the process was smooth and informative, giving you the peace of mind you needed. Thank you for choosing our bumper-to-bumper coverage—we're committed to keeping you satisfied with our service. Should you have any questions in the future, please feel free to reach out. We appreciate your heartwarming feedback!
- The Endurance Team
Reviewed April 3, 2025
Something happened to my car, and my friend asked if I hadn’t gotten any auto parts, and I said no. So I was referred to Endurance Warranty by a friend of mine. He must have an Endurance and told me not to go with the other company, but to go with Endurance because they’re good.
Then, I signed up with them, and the customer service was great. They explained everything.
Hi Violet! Thank you for trying Endurance based on your friend's suggestion and for sharing your experience with us. We're thrilled to hear that you had an excellent interaction with our customer service team. It’s great to know that they successfully explained our services in a way that met your expectations. We appreciate your positive feedback and are committed to maintaining such high service standards moving forward. Should you ever need assistance or have questions, we're here and ready to help.
- The Endurance Team
Reviewed April 3, 2025
I bought the Audi about six months ago and later received a letter from Endurance offering me a deal on an extended warranty. When I bought the car, I could have purchased the warranty but chose not to at the time. Then I got a letter saying it was the last chance to sign up at a lower rate, so I decided to take that opportunity.
It was very straightforward. I called Endurance and spoke with a representative who explained the extended warranty and my options for how long I wanted the coverage to last. I chose seven years or 100,000 miles.
He explained what the warranty covered and the different payment plans. I could either pay in full or pay monthly. The lower the monthly payment, the longer it would take to pay off, so I chose a 17‑month plan.
I thought the customer service was very good. I can’t remember the representative’s name, but he was very nice. I live in Wisconsin, and he was in a town not too far from me. He was very friendly and helpful and explained the contract thoroughly. I was very pleased.
Hi Lemuel! We’re thrilled to hear about your positive experience with the sign-up process and our customer service! It’s great to know that our team could assist you with a friendly, knowledgeable touch, making the intricacies of the protection plan and coverage clear. It’s our goal to offer that personal touch each customer journey, and your satisfaction is a fantastic confirmation that we're doing things right. If you need any further assistance or have other questions, we're here for you anytime. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 3, 2025
It was my neighbor who was talking about it and he said that it'd be a good idea to get a warranty. And then I said, "Can I get a warranty on my car?" And he said, "Yeah, you can. Endurance is a good company." So that's whenever I got ahold of you guys. Signing up was very easy. The guy that helped me was very nice. I liked it because he made it where I can understand. He answered all my questions. He was very patient with me and very knowledgeable.
An extended warranty is protection for my vehicle. It helps me in the long run because, more than likely, my car’s’ gonna have some repairs. This is the way to go because not only do I get repairs, I also get roadside assistance in case I get into to a wreck or something. They have a rent vehicle. It's just a lot of options.
Hi Twila! Thank you for your wonderful feedback and for sharing your positive experience with Endurance. We're happy to know that our team provided you with the comprehensive information and excellent service you deserve. Knowing you found value in our additional features like roadside assistance and rental vehicle options reassures us of our service commitments. We appreciate your kind recommendation and are always here to support your vehicle protection needs.
- The Endurance Team
Reviewed April 3, 2025
We just paid off our car, and we wanna make sure we're gonna be able to fix it if something goes wrong with it. It was easy to get signed up with Endurance. They explained everything to me.
Hi Lori! We’re thrilled to hear about your positive experience with the Endurance sign-up process! Our customer service team strives to make each step straightforward and informative. Should you have any questions or need further assistance in the future, we're here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed April 3, 2025
The man that assisted me was name Robert and he was very gracious, KNOWLEDGE, Informed by listening and answering all my concerns. Great people skills. Been a long time that I have dealt with someone of his caliber. Robert was very patient as if I was most important during the conversation.
Hi Amos! Thank you so much for taking the time to share your wonderful experience with Robert. We're thrilled to hear about his exceptional service and dedication to making you feel valued. Your feedback is greatly appreciated and truly means a lot to our team. If you have any more comments or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 3, 2025
I’ve had Endurance before and it worked out real well. I needed an auto warranty again, so I signed up for the same kind of coverage. The sales agent was very nice and helpful. I submitted a claim one time and it went like it was supposed to.
Hi Joe! Thank you for sharing your wonderful experience with us! We're thrilled to hear that both your past and current interactions with our customer service team have lived up to your expectations. It's great knowing our service and smooth claims process have earned your trust once again. If there's anything more we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you!
- The Endurance Team
Reviewed April 3, 2025
I’m watching TV and getting information about Endurance Warranty. I called them, and it sounded all right. My experience signing up was great. Everything is good so far.
Hi Robert! Thank you for choosing Endurance and for sharing your positive experiences so far. We're happy to hear that the sign-up process was smooth for you, and it's great to know you're pleased with our service. If you have any questions or need assistance in the future regarding your plan and claims, please feel free to reach out to us at your convenience.
We're here for you anytime!
- The Endurance Team
Reviewed April 3, 2025
The signup process was fine, and Endurance gave me a pretty good deal, so it was okay. I have a couple of friends who also have Endurance.
Hi Helen! We're thrilled to hear that your experience with Endurance has been so positive, and that you found the sign-up process straightforward and satisfactory. Thank you for choosing us, influenced by both your peers and our correspondence efforts. We're glad that we could offer you a good deal. Should you have any questions or need assistance in the future, please feel free to reach out to our team anytime.
- The Endurance Team
Reviewed April 3, 2025
Signing up with Endurance was a good experience. I had done some research online and I liked what they had to say. Then the representative was very helpful.
Hi Kathy! Thank you for taking the time to share your experience! We're thrilled to hear that the sign-up process was smooth and that you were satisfied with the helpful service you received from our representative. We're committed to providing you with dependable support, and we look forward to addressing any of your vehicle protection service needs in the future.
- The Endurance Team
Reviewed April 3, 2025
Working with Endurance was easy. During the signup, I talked to a guy for about 15 to 20 minutes and gave him some information. I wanted full coverage and the customer service representative was very nice and informative. I would recommend Endurance to a friend.
Hi James! Thank you for the glowing review and recommendation. We're thrilled to hear that you found our sign-up process straightforward and appreciated the assistance from our representative. It's great to know that our customer service left a positive impression on you. If you have any further questions or need assistance, we're just a call away. Thank you once again for choosing Endurance!
- The Endurance Team
Reviewed April 3, 2025
I just did a little research and the reviews on Endurance was better than most of the others. Customer service was generally very good with one exception. They did not mention or explain this total aggregate claim number. And I've sent a note asking about it and didn't get a response. That was never explained to me and I'm not quite sure how it works.
And when I read through the documentation, it was listed as the $10,000 aggregate maximum. And I don't really understand if that's per occurrence or the life of the policy. So I'm gonna have to find out about that before my 60 days are up. Because if it's not explained to me, I'm just gonna cancel.
Other than that, it was very professional and very efficient. The gentleman I talked to was very helpful.
Hi Randy! Thank you for sharing your feedback with us. We’re happy to hear that you found our customer service both professional and efficient, along with receiving helpful assistance. We sincerely apologize for any confusion regarding the “total aggregate claim number." We appreciate this opportunity to provide clarity and insights on this particular aspect of your plan. Please feel free to reach out to us directly at feedback@endurancedirect.com so we can ensure your concerns are promptly addressed. We're committed to achieving a perfect experience for our valued customers and are here to ensure you're completely satisfied.
Thank you once again for choosing Endurance,The Endurance Team
Reviewed April 3, 2025
Endurance was the first to come up and it had good reviews. The guy who assisted me in signing up answered all my questions, and I liked him.
Hi Alicia! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that everything from the Google search results to the helpfulness of our representative met your expectations. It's great to know the enrollment process went smoothly and that you are satisfied with your coverage. Your feedback is highly valued, and we are happy you're a part of the Endurance family. If there's ever anything more you need, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 2, 2025
Endurance offers an affordable extended warranty plans that fits my financial goals and budget and they cover auto repairs that helps customers save when they need it most. I would recommend Endurance.
Hi Deronia! Thank you for your recommendation and positive feedback! We're thrilled to know that our affordable vehicle protection plans align with your financial goals and help cover essential auto repairs. Your trust means a lot to us, and we're always here to support you.
- The Endurance Team
Reviewed April 2, 2025
Katrina did not miss a beat! She was so friendly, accurate, and thorough. She took the time to check all my accounts to make sure everything was correct. We got disconnected and she called me back! That doesn't happen these days. She went above and beyond. She made me feel valued as a customer. Endurance you have an EXCELLENT employee in KATRINA LILLY!
Hi Oscar! Thank you for sharing your positive experience with our representative, Katrina Lilly. We're thrilled to hear she was friendly, thorough, and went above and beyond to assist you with your accounts. If you need any further assistance, please don't hesitate to reach out. Thanks for choosing Endurance!
- The Endurance Team
Reviewed April 2, 2025
Five star experience. Account manager Joseph was great. Transferred my vehicle's policy to the new vehicle and was very helpful. I am a long time customer of Endurance and l highly recommend them for vehicle warranty.
Hi John! Thank you for your kind words and recommendation. We're thrilled to hear that you had a five-star experience with our team, particularly with Joseph assisting you with the transfer of your coverage. Customers like you inspire us and your long-time commitment to Endurance is highly valued. We're here for any other needs you may have!
- The Endurance Team
Reviewed April 2, 2025
My experience so far has been pleasant. I pray that the repairs are satisfactory and all is well. All customer service agents were helpful and kind. I hope to pass along their service to others. You are not limited to a select variety of repair shops, which is helpful.
Hi La Trona! Thank you for sharing your positive experience with us. We're thrilled to learn that our customer service agents provided helpful and kind assistance, making your journey with us pleasant so far. Your optimism about the repairs and appreciation for the flexibility we offer with repair shops mean a lot to us. If there’s any other way we can support you or enhance your experience moving forward, please don’t hesitate to reach out. We're always here to help!
Thank you,The Endurance Team
Reviewed April 2, 2025
Haven’t had to use yet, looking forward to having a good relationship. Reviews were encouraging so I decided to go with Endurance. Their reputation precede them. Looking forward to having a good relationship with them. Haven’t had the pleasure of using my warranty as of today, but I’m hoping that my experience will be everything that the reviews stated will happen.
Hi Eugene! Thank you for choosing Endurance, and welcome to our family! We're thrilled to know you are looking forward to a great experience, just like countless others who have shared their stories. We are committed to making your relationship with us as rewarding as you've anticipated. If you ever have questions or need assistance, please feel free to reach out. We're here to support you every mile of the way.
- The Endurance Team
Reviewed April 1, 2025
I chose Endurance as a last minute thing. The signup process was okay and the customer service was great.
Hi Gwendolyn! We’re thrilled to hear about your positive experience with Endurance. It's fantastic that you found our customer service great and the sign-up process seamless. We truly appreciate your recommendation and are here to support you whenever you need. Thank you for choosing Endurance!
- The Endurance Team
Reviewed April 1, 2025
As an Endurance customer for almost a year, I have had nothing but the runaround from them. I have their premium package on my 05 Tahoe. I pay almost $190 per month for coverage. In January of 2025 I have a blown head gasket. My vehicle has been sitting at a mechanic shop ever since. Endurance sent an adjuster in Feb to verify that indeed I have a blown head gasket. Since that time Endurance has refused and done nothing but obstruct my ability to use a service that I pay for. According to our contract they have the right to request service records and they have...all the way back to 2010! To date (April 01,2025) my vehicle is still sitting in the parking lot of the mechanic shop while Endurance is refusing to fix it. Beware of the ridiculous hoops they want you to jump through in order to approve a claim!
Hi Danya. Thank you for reaching out regarding your situation with Endurance. I’m truly sorry for the frustration and delays you’ve encountered. Navigating claims and ensuring all requirements are met should be much smoother, and it's concerning that this hasn't been your experience. Your feedback undoubtedly highlights key areas where improvements are critical. I encourage you to directly contact us at feedback@endurancedirect.com so we can initiate a deeper look into this ongoing matter and prioritize its efficient resolution for you. Thank you for allowing us the chance to address this issue constructively.
-Endurance
Reviewed April 1, 2025
The representative was awesome, very understanding to my needs. She worked with my situation with such grace and respect. At the end of day she understood the problem I had. Still doing her job; and may I add well, helped me feel at ease for the decisions I had to make.
Hi Patsy! Thank you for your positive review! We're thrilled to hear that our representative was able to assist you with such understanding and respect. It’s fantastic that you felt at ease with the decisions you needed to make. We value your feedback and are here to support you whenever needed.
- The Endurance Team
Reviewed April 1, 2025
Tabitha ** was outstanding helping me today, if I could I would recommend a raise 😁. It's not often when I pay my bills I'm happy about it, glad I paid, but today I was elated with the customer service I received.
Hi Donna! Thank you for sharing your experience! We're thrilled to hear Tabitha provided exceptional service that left you so elated. It's wonderful moments like these that we strive for, and your encouraging words mean so much to our team. We appreciate your kindness and for recommending a well-deserved acknowledgment for her. If there's anything else we can assist you with, please feel free to reach out.
-Endurance
Reviewed April 1, 2025
Jason ** was very knowledgeable and explained the warranty thoroughly. He was very friendly and helpful. Everything was presented in a professional manner. I’m glad I called about the quote and just in time because my way was going to expire soon. I am plowing the amount and the monthly payments I will be paying for this warranty.
Hi Sherrell! We appreciate your positive review and kind words about Jason. We're thrilled to hear that you found his service both knowledgeable and professional. We always aim to deliver top-notch service, and feedback like yours really helps us on our mission. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing us!
- The Endurance Team
Reviewed April 1, 2025
William C. Explained everything very well and answered all my questions professionally. It was a great experience with him. I feel like it is a great value for the money. Hope I never need it but it's good to know you have a great warranty for the money if needed, thanks.
Hi Donald! Thank you so much for sharing your experience with Us! We're thrilled to hear that William provided excellent service, answering your questions with such professionalism. We're glad to know you feel confident with the value our protection plan offers. Thank you for choosing Endurance, and please reach out if you ever need assistance. Enjoy the peace of mind!
- The Endurance Team
Reviewed March 31, 2025
It was a pleasure speaking with the representative. Her kind demeanor really made my day. Thank you. She is what customer service should be and she represent Endurance very well, I would highly recommend family and friends.
We're thrilled to hear about your fantastic experience with our representative at Endurance. It’s great to know that her kind demeanor left such a positive impact on your day. Thank you for recommending us to your family and friends. We're here to continue providing outstanding service whenever you need.
- The Endurance Team
Reviewed March 31, 2025
Greetings. Called in to verify my policy before getting recommended repairs on my vehicle. The rep that took my call Reginald ** was very knowledgeable of my policy and if my service needed is covered. I would recommend this extended car warranty over previous one. Thank you for being professional and curious. Have a good day. I
Hi Paulette! Thank you for sharing your positive experience with us. We're glad to hear that Reginald was able to assist you with such professionalism and clarity regarding your coverage. We appreciate your recommendation and are always here to provide the best service possible. Have a wonderful day!
- The Endurance Team
Reviewed March 31, 2025
It was easy to talk with a representative. Although I had a previous plan with someone else I was able to get questions answered and never pressured about an Endurance plan. Gave me guidance to compare to others and then make a choice. Received all paperwork in a timely manner.
Hi Felicia! Thank you for sharing your positive experience with us. We're pleased to hear that our representative provided the guidance you needed without any pressure, helping you make an informed decision. Good communication and timely delivery are what we aim for. We appreciate your feedback and are glad you were satisfied.
- The Endurance Team
Reviewed March 30, 2025
I looked up car warranties, and Endurance seemed to be one of the top ones. I created a little email thingy, and then someone called me. They asked me for information, pulled up a good program based on my car, and explained what it covered. After that, I said, “Okay, let’s go with that.” We talked on the phone extensively before I actually went through with it.
The representative was really good and very knowledgeable. He explained the different plans, but he also told me what my car qualified for since I haven’t had any major work done on it. That’s how I ended up with the plan I have now, and I felt that plan was sufficient based on the age of my car.
The cherry on top was that it covered things I didn’t even realize were included, like oil changes and something related to brakes. There were a lot of smaller items I didn’t know were covered until he explained them, and I asked him about those. He was very patient. I’m very indecisive, so a salesperson has to be really good for me to actually swipe my credit card.
I told the representative that I needed to see things in writing so I could review what it actually looked like and read over the contract. He sent me the details of what was included in the plan. One of the things I wanted to know was where I could take my car to be serviced. We talked a lot, and I asked him a ton of questions, so I don’t remember everything he said, but he was very thorough.
I actually referred two more people to that rep. One friend I referred wanted to know what kind of hoops he would have to jump through, and I told him the process was really seamless to do online. I did think the price was a little too high, especially once you add the $100 on top of it, whatever that extra fee is called. He told me that was the best price available, but I still thought it was too expensive.
Hi Lakisha! We're thrilled to learn about your smooth experience with Endurance! Our team's dedication to providing knowledgeable, patient, and informative service truly shines in your description. It's fantastic that the representative was able to tailor a plan that met your criteria, even recommending the same to his family. Your trust in our service is reflected in your referrals, and we couldn't be more appreciative. Please consider us here for any forthcoming questions about your protection plan. Thank you for choosing us, and we look forward to continuing to deliver the quality and care you deserve.
- The Endurance Team
Reviewed March 29, 2025
I've never had better customer service. He explained everything to me, Sir I appreciate your kindness and support, thank you for your Service... Outstanding. I wasn't sure if I wanted to go with a new insurance company but I'm happy so far, I have recommended you to my friends and family, Thank you once again for everything. I feel like this is the best insurance for me.
Hi Kathleen! Thank you so much for your incredible feedback! We are thrilled to hear that our customer service team could provide such an outstanding experience for you, explaining everything and making you feel supported. It's fantastic to know that you've found our vehicle protection plan suits you well enough to recommend us to your friends and family. We're here for you whenever you need us and look forward to serving you in the future!
-The Endurance Team
Reviewed March 29, 2025
My sister and brother-in-law had to spend $7,000 for their Jeep Wrangler’s transmission, and I don't want to have to deal with that in the future. I just searched online and an Endurance person called me. He was very helpful, told me that I was covered for four years, but I had to put in 1,000 miles and wait for 30 days first.
Hi Molly! Thank you for your enthusiastic review and for choosing Endurance for your vehicle’s protection. We're thrilled that your interactions with our representative were helpful, pleasant, and clear. It's great to hear that your sign-up process went smoothly and that you're satisfied with the service. We appreciate your recommendation and look forward to serving your vehicle protection needs. If you have any questions or require further assistance, please feel free to reach out.
- The Endurance Team
Reviewed March 29, 2025
These or some of “the most horrible people I’ve ever encountered”. They denied 2 of my claims in a row. Has been automatically deducting my account for years and customer service is just as bad. I currently have a lawyer helping with this matter. My recommendation to the people get away from them or you will definitely be disappointed.
Hi Darryl. We are sorry to hear about the challenges you've been experiencing with our service. It's concerning to receive feedback like this, as our goal is always to offer seamless support to our valued customers. We regret any inconvenience the claims denial and billing issues have caused, especially if any part of this service has led to you seeking legal advice. Ensuring clarity and efficiency is essential, and it's clear we've fallen short of your expectations.
Please reach out to us at feedback@endurancedirect.com so we can address these matters directly. We’re here to support you and are committed to helping this situation reach a resolution that you find satisfactory. Thank you for bringing these important concerns to our attention.
Thank you,The Endurance Team
Reviewed March 28, 2025
Absolute FRAUD! Purchased a policy, ensured my lifted truck was covered and within policy limits. Took it to a shop for an engine problem, the claims adjuster denied the claim saying it wasn't within limits!! They had been collecting payment for a vehicle they never planned to cover! They refuse to pay the reassembly fee of 1,000 and refuse to refund any payment!! I am filing complaints and in talks with an attorney. It was BAIT AND SWITCH FRAUD!!! PATHETIC!
Hi Jenna! We are truly sorry for the frustration and inconvenience you've experienced with your coverage and claims process. It's important to us that customers fully understand their coverage and are treated fairly in all interactions. We understand how disputes around coverage limits can cause distress and regret this misunderstanding significantly impacted your perception of our services.
Resolving issues like yours is our priority, and we're here to help address discrepancies regarding your coverage. Please direct your case details to us at feedback@endurancedirect.com so our team can work with you towards a satisfactory billing and service resolution.
Thank you for your candid feedback, and we're determined to improve our service and as quickly as possible.
-The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
