Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,958,666 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 31, 2025
Greetings. Called in to verify my policy before getting recommended repairs on my vehicle. The rep that took my call Reginald ** was very knowledgeable of my policy and if my service needed is covered. I would recommend this extended car warranty over previous one. Thank you for being professional and curious. Have a good day. I
Hi Paulette! Thank you for sharing your positive experience with us. We're glad to hear that Reginald was able to assist you with such professionalism and clarity regarding your coverage. We appreciate your recommendation and are always here to provide the best service possible. Have a wonderful day!
- The Endurance Team
Reviewed March 31, 2025
It was easy to talk with a representative. Although I had a previous plan with someone else I was able to get questions answered and never pressured about an Endurance plan. Gave me guidance to compare to others and then make a choice. Received all paperwork in a timely manner.
Hi Felicia! Thank you for sharing your positive experience with us. We're pleased to hear that our representative provided the guidance you needed without any pressure, helping you make an informed decision. Good communication and timely delivery are what we aim for. We appreciate your feedback and are glad you were satisfied.
- The Endurance Team
Reviewed March 30, 2025
I looked up car warranties, and Endurance seemed to be one of the top ones. I created a little email thingy, and then someone called me. They asked me for information, pulled up a good program based on my car, and explained what it covered. After that, I said, “Okay, let’s go with that.” We talked on the phone extensively before I actually went through with it.
The representative was really good and very knowledgeable. He explained the different plans, but he also told me what my car qualified for since I haven’t had any major work done on it. That’s how I ended up with the plan I have now, and I felt that plan was sufficient based on the age of my car.
The cherry on top was that it covered things I didn’t even realize were included, like oil changes and something related to brakes. There were a lot of smaller items I didn’t know were covered until he explained them, and I asked him about those. He was very patient. I’m very indecisive, so a salesperson has to be really good for me to actually swipe my credit card.
I told the representative that I needed to see things in writing so I could review what it actually looked like and read over the contract. He sent me the details of what was included in the plan. One of the things I wanted to know was where I could take my car to be serviced. We talked a lot, and I asked him a ton of questions, so I don’t remember everything he said, but he was very thorough.
I actually referred two more people to that rep. One friend I referred wanted to know what kind of hoops he would have to jump through, and I told him the process was really seamless to do online. I did think the price was a little too high, especially once you add the $100 on top of it, whatever that extra fee is called. He told me that was the best price available, but I still thought it was too expensive.
Hi Lakisha! We're thrilled to learn about your smooth experience with Endurance! Our team's dedication to providing knowledgeable, patient, and informative service truly shines in your description. It's fantastic that the representative was able to tailor a plan that met your criteria, even recommending the same to his family. Your trust in our service is reflected in your referrals, and we couldn't be more appreciative. Please consider us here for any forthcoming questions about your protection plan. Thank you for choosing us, and we look forward to continuing to deliver the quality and care you deserve.
- The Endurance Team
Reviewed March 29, 2025
I've never had better customer service. He explained everything to me, Sir I appreciate your kindness and support, thank you for your Service... Outstanding. I wasn't sure if I wanted to go with a new insurance company but I'm happy so far, I have recommended you to my friends and family, Thank you once again for everything. I feel like this is the best insurance for me.
Hi Kathleen! Thank you so much for your incredible feedback! We are thrilled to hear that our customer service team could provide such an outstanding experience for you, explaining everything and making you feel supported. It's fantastic to know that you've found our vehicle protection plan suits you well enough to recommend us to your friends and family. We're here for you whenever you need us and look forward to serving you in the future!
-The Endurance Team
Reviewed March 29, 2025
My sister and brother-in-law had to spend $7,000 for their Jeep Wrangler’s transmission, and I don't want to have to deal with that in the future. I just searched online and an Endurance person called me. He was very helpful, told me that I was covered for four years, but I had to put in 1,000 miles and wait for 30 days first.
Hi Molly! Thank you for your enthusiastic review and for choosing Endurance for your vehicle’s protection. We're thrilled that your interactions with our representative were helpful, pleasant, and clear. It's great to hear that your sign-up process went smoothly and that you're satisfied with the service. We appreciate your recommendation and look forward to serving your vehicle protection needs. If you have any questions or require further assistance, please feel free to reach out.
- The Endurance Team
Reviewed March 29, 2025
These or some of “the most horrible people I’ve ever encountered”. They denied 2 of my claims in a row. Has been automatically deducting my account for years and customer service is just as bad. I currently have a lawyer helping with this matter. My recommendation to the people get away from them or you will definitely be disappointed.
Hi Darryl. We are sorry to hear about the challenges you've been experiencing with our service. It's concerning to receive feedback like this, as our goal is always to offer seamless support to our valued customers. We regret any inconvenience the claims denial and billing issues have caused, especially if any part of this service has led to you seeking legal advice. Ensuring clarity and efficiency is essential, and it's clear we've fallen short of your expectations.
Please reach out to us at feedback@endurancedirect.com so we can address these matters directly. We’re here to support you and are committed to helping this situation reach a resolution that you find satisfactory. Thank you for bringing these important concerns to our attention.
Thank you,The Endurance Team
Reviewed March 28, 2025
Absolute FRAUD! Purchased a policy, ensured my lifted truck was covered and within policy limits. Took it to a shop for an engine problem, the claims adjuster denied the claim saying it wasn't within limits!! They had been collecting payment for a vehicle they never planned to cover! They refuse to pay the reassembly fee of 1,000 and refuse to refund any payment!! I am filing complaints and in talks with an attorney. It was BAIT AND SWITCH FRAUD!!! PATHETIC!
Hi Jenna! We are truly sorry for the frustration and inconvenience you've experienced with your coverage and claims process. It's important to us that customers fully understand their coverage and are treated fairly in all interactions. We understand how disputes around coverage limits can cause distress and regret this misunderstanding significantly impacted your perception of our services.
Resolving issues like yours is our priority, and we're here to help address discrepancies regarding your coverage. Please direct your case details to us at feedback@endurancedirect.com so our team can work with you towards a satisfactory billing and service resolution.
Thank you for your candid feedback, and we're determined to improve our service and as quickly as possible.
-The Endurance Team
Reviewed March 28, 2025
I bought this extended warranty in January. Couldn't use it for 1k miles and 30 days. After the 1k miles and 30 days and paying them 214.00 upfront then 185.00 for the next month's payment. I needed the truck repaired and, After several calls to make sure certain things were covered since I am a single woman and people were telling me to make sure it covered certain known things that go wrong on f-150s. I was told by numerous people at Endurance that YES these repairs are covered, I have dates and names of who all I spoke to.
When the truck went into shop for repairs I am told none of this is covered after being told by numerous amounts of their own employees told me yes! I cancelled the warranty and expect a full refund of money paid to them for this bogus warranty and now I am told since the vehicle was driven for the time of this warranty they charge for miles and are not refunding any money. They also state every conversation is recorded which they are gonna need to produce these recordings of their employees lying to me. I have spoken to an attorney and he advised me this is LEGALLY CONSUMER FRAUD. SO ANYONE that would like to join in this lawsuit my contact phone number is ** and I will be glad to pass your info over to my attorney, consumer fraud is a serious issue and they are gonna have to pay me more than the 214.00 and 185.00 I paid them. I didn't want to even give a 1 star but you have to post review.
Hi Patricia Rose. Thank you for sharing your experience with us. We're truly sorry to hear about the confusion and dissatisfaction you faced regarding the coverage of your repairs. Our aim is always to provide accurate and reliable information to ensure customer understanding.
We recognize the distress this has caused, and we're eager to work towards a resolution. Please contact us at feedback@endurancedirect.com so we can investigate fully and strive for an appropriate resolution. Your feedback is crucial, and we appreciate your patience as we address this.
Sincerely,The Endurance Team
Reviewed March 28, 2025
This place is just like your health insurance. They are going to second guess your mechanic. Tell them to use cheap or inferior parts and cut any corner they can. They are closed on weekends so good luck getting in touch with them if you break down and need their help on a weekend. I wouldn't recommend them to my worst enemy.
Hi Lonnie. Thank you for sharing your experience. We’re truly sorry to hear that you encountered several challenges, such as the handling of your claims and restricted hours of operation with limited customer support available during weekends. Providing the best possible customer experience is our priority, and we regret falling short. We'd like the chance to address the issues detailed in your review. Please reach out to our support team at feedback@endurancedirect.com at your earliest convenience. Thank you for bringing your concerns to our attention, and we look forward to the opportunity to make this right.
-The Endurance Team
Reviewed March 28, 2025
DON'T GET SCAMMED!. They sent me my coverage and it said it covers calipers. Then when my car was at the repair shop, they refused to cover it. There was no clause of not covering it either. Long waits. MOST repair shops WON'T TAKE IT. Save your money and aggravation.
Hi Cristina. We are really sorry to hear about your experience and the challenges you faced. It is disappointing to learn that your expectations of coverage did not align with our delivery, especially concerning the calipers for your vehicle. We want to resolve this in a satisfactory way, as customer clarity and satisfaction are incredibly important to us.
Please reach out to us at feedback@endurancedirect.com so we can delve deeper into your specific case with the attention it requires. Your feedback helps point out potential improvements, so thank you for highlighting your frustrations with us—we're ready to review and revisit protection plans as needed to elevate future service standards.
-The Endurance Team
Reviewed March 28, 2025
The customer service and support is excellent. I was impressed with speed, care going above and beyond to assure my concerns and requests were meet. The Endurance team member earned a 5 star rating based upon my interaction.
Hi Gary! Thank you for sharing such a positive experience with our team at Endurance. We are thrilled to hear that our customer service and support exceeded your expectations and that our representative was speedy and attentive in addressing your concerns. Your glowing feedback and 5-star rating truly brightest our day. Should you need assistance or have any future inquiries, please don't hesitate to reach out. We truly appreciate you and look forward to serving you again in the future.
- The Endurance Team
Reviewed March 28, 2025
Never had a problem with Endurance and everyone I have spoken to has always been a friendly experience. The young lady I spoke to today was very professional. Her name was Tabatha. Friendly and helpful personnel are important to me. You just keep up the good work.👍🏿
We're thrilled to hear about your positive experience with Endurance and our team member, Tabatha. Providing friendly and helpful customer service is our top priority, and we're happy to have met this for you. We appreciate your kind words and will continue striving to keep up the great work. If you ever need assistance, please feel free to reach out. Thank you for sharing your experience!
- The Endurance Team
Reviewed March 28, 2025
I took an extended warranty through Endurance because my vehicle is out of its original manufacturer's warranty. And my experience signing up with them was awesome. I got a beautiful customer experience. They were highly professional. So, I went through the agreement. Everything looks okay to me. And if you need anything, they will support you with everything and take care of you 100%. So, it’s okay with me.
Hi Abayomi! Thank you for sharing your encouraging feedback! We're thrilled to hear that you found the process straightforward and that our customer service left a positive impression. Our team is happy to meet your needs and provide excellent support. We're glad the coverage and price match your expectations, and we truly appreciate your recommendation. Your satisfaction is what we strive for, and we're here for you if you need further assistance!
- The Endurance Team
Reviewed March 27, 2025
I had written down Endurance, Ox, and a few other companies, but Endurance was the first one on my list, so that’s who I called. The offer sounded like a great opportunity, so we went with them without calling anyone else.
The representative was wonderful. He spent a lot of time with us and explained everything. Whenever we had a question, he had an answer. We haven’t used the coverage yet since we got it, but he was very informative.
We bought this used vehicle, and it’s out of warranty. Our previous vehicle was a 2006 and also out of warranty, and we had lots of problems that cost us a lot of money. My husband did most of the work on it, but newer vehicles have so many components that he doesn’t know how to fix them. So we figured we’d have to pay for repairs anyway and decided to get a plan.
Hi Vicki! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that you found the entire process straightforward and that our representatives were informative and supportive. We're happy to know you're confident in having chosen Endurance for extended coverage to support your new vehicle. Should you have any questions or need further assistance down the road, please don't hesitate to reach out. We look forward to providing excellent service in the future and appreciate your recommendation to family members!
- The Endurance Team
Reviewed March 27, 2025
The interaction with the Endurance customer service rep during the signup was great. They were knowledgeable and explained everything. But I wanted a copy showing what it covers and they didn't send me the policy. So I'm still waiting. They told me they were going to send it, but I haven't got it yet. The price is also a little steep, but it's worth it because it covers from the front to the back end of the car.
Hi Ethel! We’re happy to hear that you had a positive sign-up experience with us and appreciate you choosing Endurance. We apologize for any concerns regarding the delay of your plan documents and want you to know it’s important to us that you have access to all the coverage details promised. Please reach out to our team at feedback@endurancedirect.com, so we can resolve this promptly and ensure those documents are on the way to you. Thank you for recognizing the value of our coverage, and for recommending us to others. We strive to keep providing comprehensive protection and excellent service. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 27, 2025
The signup with Endurance seemed to go well. I didn't really have any problems. Consumers seem to like Endurance more compared to other warranties.
Hi Danny! Thank you for taking the time to share your experience with us. We're thrilled to know the sign-up process was hassle-free and you're happy with our customer service efforts. At Endurance, we strive for excellence right from the start, including offering competitive pricing. Should any questions arise in the future or if there's any way we can assist, please don't hesitate to reach out. We’re always here to help!
- The Endurance Team
Reviewed March 27, 2025
It was pretty easy signing up with Endurance. I got my 2014 Volkswagen Passat covered with them. I think their plan options and the cost, especially the deductible, are excellent. I spoke to their representative, and everything was smooth.
Hi Angela! Thank you for sharing your experience with Endurance! We're pleased to hear that your initial experience has been straightforward, from the easy sign-up process to finding the right plan with a deductible that meets your needs. It's great to know that you feel satisfied and confident in recommending us. If you have any questions in the future as you further explore our services, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 27, 2025
I got the best results out of Endurance and that's why I reconnected with them. The customer service was great, like it was before. They handle their business.
Hi Charles! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our customer service met your expectations, and you find value in our service. Our goal is to provide outstanding service at a suitable price, and we’re glad we could deliver that again for you. If you need any further assistance, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed March 27, 2025
Signing up with Endurance wasn't bad and it was east to work with them. I just signed up three weeks ago and it hasn't started yet. Hopefully, I don't have any problems where, if I do use it, I won't have to pay the full bill. I also saw reviews stating that Endurance didn't want to cover the issues. So it seems that what is advertised in TV is not always trustworthy.
Hi Rocky! Thank you for choosing Endurance for your vehicle's protection. We deeply appreciate your detailed feedback on your sign-up experience with us. It’s fantastic to hear that our representatives were accommodating and could tailor a plan that suited your precise needs as a truck driver. We’re glad the process was just right, and you found the coverage satisfactory, aligning with essential features while avoiding unnecessary extras.
Should you have any further questions or if there is ever an opportunity to assist you more thoroughly regarding your coverage, we're here and ready to help. We're also truly humbled and encouraged by the recommendation you've made to your brother. Welcome to the Endurance family, and thank you for placing your trust in our service.
- The Endurance Team
Reviewed March 27, 2025
Max ** help me out concerning understanding both of my policies. He also took the time to email information that I need. I highly recommend Endurance. Max is very knowledgeable at his job and when beyond and above.
Hi Creig! Thank you for sharing your experience and thank you for recommending us so highly. We're thrilled to hear that Max was able to provide you with exceptional service and thoroughness regarding your policies. Our team works hard to go above and beyond for our customers, and it's always validating to get this kind of feedback. Please don't hesitate to reach out if you ever need further assistance.
- The Endurance Team
Reviewed March 27, 2025
I signed up with Endurance online and it was great. The representative did a good job explaining everything and the price was good. I also called and told them to send me a contract of what it covers. They sent me an email, but I found the font so small that I needed the book so I could read it.
Hi Kelvin! Thank you for sharing your positive experience with us! We're thrilled to hear our representative was helpful in explaining the coverage options clearly. Your kind words regarding the professionalism of our team are much appreciated. We apologize for the initial inconvenience with the digital contract format and appreciate your understanding. Please don’t hesitate to reach out if you need further assistance or have any additional questions in the future.
We’re here to help!
- The Endurance Team
Reviewed March 27, 2025
Long story short I drive a 2015 ram 2500. I started the policy back in November and recently took it to a shop and it got denied instantly because they didn't add commercial on my policy. Stay away from this company. They will give you 10 different stories and take your money with a smile. Waste of time and money. Never again
Hello. We deeply regret the inconvenience you've experienced with your coverage. It’s clear from your account that the lack of commercial coverage provided significant frustration and confusion. We aim to ensure each of our clients receives proper information and transparent details pertinent to their specific needs. Please reach out to us directly at feedback@endurancedirect.com so we can comprehensively look into your case and assist you.
We value your input dearly as it shines light on where our service standards can and need to enhance customer contentment.
Thank you,The Endurance Team
Reviewed March 27, 2025
I recently purchased a 2012 car with 44,000 miles and needed to have a warranty. The representative was very friendly and efficient and helpful walking me thru the application process. I look forward to doing business with you if I need it in the future. This has been a good experience. I heard about you on a TV. Thank you for making this a very easy process to get the coverage that I needed for my vehicle.
Hi Carol! Thank you for sharing your wonderful experience! We're happy to hear that our representative made your application process friendly and efficient. It's feedback like yours that helps us maintain a high standard of service. We look forward to assisting you with any future needs, and we're thrilled that you chose us after hearing about our services on TV. Safe travels with your new coverage!
- The Endurance Team
Reviewed March 27, 2025
I never had a GMC Acadia before, and I ran up on some things about them. That’s why I decided to look into the auto warranty.
The agent at Endurance was very knowledgeable. She was kind and had great customer service. She answered all the questions that I had.
I was happy and more than excited when she explained what they could cover on my vehicle. She also gave me everything through email.
Hi Layotora! Thank you for sharing your experience with Endurance! We're happy to see that our knowledgeable agent exceeded your expectations and that you found peace of mind with our coverage options. Nothing is more rewarding for us than ensuring our customers' satisfaction. If you need anything else or have further questions in the future, please feel free to reach out. We look forward to continuing to provide you with exceptional service.
- The Endurance Team
Reviewed March 27, 2025
I’ve been with Endurance for a couple of years and the sign-up process was fine. I haven’t had to use them and hopefully I never will. But just having that extra insurance has been kind of comforting. The pricing is a little steep, but it is what it is.
Hi Mr. Jackson! Thank you for sharing your experience with Endurance. We're happy to hear that having the coverage has provided you with peace of mind, even if you haven't needed it. While we strive to offer competitive rates, we understand your concern about pricing and appreciate your candid feedback. Please feel free to reach out if you have any questions or need assistance. We're here to help!
- The Endurance Team
Reviewed March 27, 2025
I have a 2016 car and had the warranty for four years from the car dealer. I signed up with Endurance prior to the warranty expiring with the car dealer. The sign-up was easy, and the representative was friendly. I’ve had them since 2020, and it is going to expire in April of 2025.
The coverage itself is great. I dropped my car off this morning, and the repair place called Endurance. They waited 24 hours, and Endurance called the repair place back and said that they would cover the service. I had no problems with it.
My only problem is that it's expensive. I received a letter from Endurance saying that it was getting ready to expire and asking if I wanted to continue. I called and signed up to continue the coverage, but it's more expensive than it was prior to. I don't know if I can afford the monthly payments for 20 months. I haven't called to cancel it yet. I'm looking into another car warranty that is less expensive.
Hi Laverne! Thank you for your feedback and sharing your experience with Endurance. We're happy to hear about the seamless repair approval process and that you're satisfied with the coverage and service. We're glad to know our representative was friendly during your sign-up. We understand pricing is a key consideration and we appreciate hearing your thoughts on the cost. Your kind words and thoughtful insights help us continually improve. Should you have any questions or need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed March 27, 2025
I googled the best car warranty company because I had CarShield at one time and they weren’t looking so good with the Better Business Bureau. Endurance covers a lot and I was pleased with what they covered. I wrote everything down, including what I didn’t have. I asked and they told me whether it was covered or not. But pretty much, everything on my car is covered. Their sales reps were great.
Compared to what CarShield was, the price wasn’t very much more with Endurance. Also, I was told that if a timing chain broke and it tore up other parts, CarShield would not cover the parts that the timing belt tore up, they would only cover the timing belt. But Endurance told me that they would cover anything that it messed up if it broke.
Hi Norma! Thank you for such a wonderful endorsement! We're thrilled to hear that our sales team exceeded your expectations and that you're happy with your comprehensive coverage. It's great to know you value the differences we've outlined between us and the competition. We strive to provide outstanding protection and peace of mind for any automotive issues you might face.
- The Endurance Team
Reviewed March 27, 2025
I got an Endurance Warranty just in case something happens. I signed up online, and it was pretty open and really easy to understand. It was accessible and gave a lot of information about what you’re looking for and being prepared if something happens. When I signed up, I really didn’t talk to anyone, but I knew what I was looking for. I had a choice between this one or another, and I considered the service amount if it was too much or if it was reasonable.
Hi Marva! Thank you for choosing Endurance for your vehicle protection and for taking the time to share your positive experience. It's great to hear that our user-friendly sign-up process and informative resources helped you find the right coverage to meet your needs. We're happy you found the various options and pricing reasonable. If you need any further assistance or have questions in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 27, 2025
Endurance is the worse warranty company that I’ve ever dealt with. They do not and I repeat do not want to cover anything. When looking for a warranty company I advise you not to choose endurance. I recommend especially not for a foreign car. All they’re going to do is take your money and only pay for an oil change or wipers. I recommend saving your money to repair your own vehicle when it needs repairing. I’ve spent over 3,000 out of my pocket while bringing supposedly having a warrant on my vehicle with them. I just want to warn everyone about them and the type of business you’ll be dealing with when it comes to being covered by them. Really read over your warranty policy and make sure you read the hidden small print that they think you don’t see. My rising star for them is nothing!!!!
Hi Basheenia. Thank you for taking the time to share your experience. I’m sorry to hear that your expectations were not met during your time with us. It's very important for us to address any issues our customers encounter. Your contrasting experiences of coverage have given us much to review and improve upon. I understand your frustration regarding costs not being covered and how it makes our service feel less than satisfactory.
To help resolve this matter, I want to assist you in clarifying the specific terms of your plan and examining the potential deficiencies in coverage actions. Should you wish us to dive deeper, please reach out to our dedicated support team at feedback@endurancedirect.com with your plan details and any past communication, so we can review the claims again effectively and expedite appropriate adjustments where possible.
Thank you for sharing your customer journey—We hope to regain your trust and work towards a solution.
– The Endurance Team
Reviewed March 27, 2025
Signing up with Endurance is like anything else. They'll tell you what you want to hear, and if you think it's good, you sign up. Without being able to read something on paper, I can’t be certain. He can tell you all kinds of stuff, but when it comes to the nitty-gritty, it’s what they want to pay for.
The program starts after 30 days, and I’m approved for about 10 years. But the representative who signed me up never sent me a hard copy of the warranty when I asked him to. He said it’s only on the computer, but I told him I wanted a copy because I can’t drive the computer when the car breaks down. He said he was going to send one out, but it'd be my first 30 days in another week.
I wanted extended coverage because my coverage on my pick-up ran out at 60,000 miles, and I had about 64,000 on it. It’s a 2019 pick-up, and knock on wood, I haven’t had any trouble, but you never know when something could happen.
Hi Linus. We sincerely apologize for not fulfilling your request for a paper copy of the coverage as promised. We understand how important it is to have accessible documentation, especially during a time of a breakdown. Please email us at feedback@endurancedirect.com so we can immediately address your concern and ensure the documentation is mailed to you as soon as possible. Your insights on the sign-up process are valuable to us, and we’re committed to enhancing your overall experience with Endurance. Thank you for bringing this to our attention, and we look forward to resolving this promptly for you.
- The Endurance Team
Reviewed March 27, 2025
The warranty that I had was expiring, and I wasn't really pleased with the coverage. I looked at Endurance, and their coverage and policy seemed to be a little better than the other ones, so I switched over to them. Everything went well. The customer service representative was very good, knowledgeable, and helpful.
The warranty hasn’t even started, so I haven’t had any experience with it yet. As far as the cost, it’s comparable to anybody else's. The best thing is that the deductible is half of what my old one was. I would think there would be no deductible. I don’t even know why that’s there. If you’re paying for a warranty service, it should be fully covered, but policy is policy. I understand that, even if I don’t agree with it.
I just had a warranty service call on my old one, and after speaking with the mechanic and hearing about the different options at the shop, he said Endurance rates pretty high, but there are some better. I don’t know how much he knows about the deductible parts and all that. As far as I’m concerned, I think they’re at the top of the list.
Hi Lynn! Thank you so much for sharing your experience with us. We appreciate your decision to switch over and give Endurance a try. We're happy to hear that the customer service representative was helpful and knowledgeable, and we're eager for your coverage to start to ensure your peace of mind moving forward. While deductible costs can vary, we hope you'll find your coverage plan valuable. Please let us know if there is anything you might need. Your satisfaction is our top priority!
- The Endurance Team
Reviewed March 27, 2025
I bought a third car and I wanted to make sure it had coverage on it because it was out of warranty. I thought of Endurance first because of the Facebook posts I received. The sign-up process is fairly uncomplicated. I would certainly recommend them.
Hi Rich! Thank you for sharing your experience with Endurance! We are thrilled to hear that you found our sign-up process straightforward and our customer service outstanding. We appreciate your feedback on pricing and will certainly keep your thoughts in mind as we strive to improve our services. Should you have any other questions or need assistance, please feel free to reach out. We're here to support you whenever needed.
- The Endurance Team
Reviewed March 27, 2025
I had just bought a secondhand 2014 Kia Sorento, and I'm not 100% sure on it. I got an Endurance Auto Warranty after seeing it on TV, and it just sounded pretty good. The representative who signed me up was very nice and explained everything really well. She gave all the information and answered my questions. I have coverage for a year, and making payments for it was very easy. I set it up to have it automatically, and it just went smoothly.
The warranty gives me a little more comfort. I have a husband that's in a hospital, and I’m driving more than I ever have by myself, so anything could happen. It eases my mind.
Hi Suzanne! Thank you for sharing your fantastic experience with Endurance! We're thrilled to learn that the sign-up process was seamless and that our representative provided clear and professional assistance. It’s great to hear that the convenience of automatic payments and immediate coverage enriched your peace of mind, especially during this important time for you. Knowing that your 2014 Kia Sorento is now covered and providing you confidence on the road means a lot to us. We genuinely appreciate your recommendation and are here to assist should you need anything further. Safe travels to you!
- The Endurance Team
Reviewed March 27, 2025
I needed an extended warranty and decided to get Endurance. The sign-up process was very good, and I’m very satisfied overall. The price is a little high, but it could have been higher. I would tell a friend that if they wanted a warranty, they should go with Endurance.
Hi Kathy! Thank you for sharing your experience! We're happy that your sign-up process was smooth and satisfactory. We appreciate your recommendation and understand the pricing concerns. We're committed to offering valuable coverage for our customers. If you have any further questions, please feel free to reach out.
- The Endurance Team
Reviewed March 27, 2025
My wife went out on her own and signed up for one through a different company. She had it for less than 30 days. The one that we had selected, they don't take their policies at all. I looked online it seemed like they were number one on all the web pages, and decided we would make a call, and signed up with Endurance. It was easy. We had a good representative who talked to us and went over the complete policy. It sounded good. My wife's car, for its age, has really low mileage. So we probably won't use them, but she feels more comfortable having the policy. Because mine going through my Jeep dealership, I've used them. It can get expensive if you don't have the policy.
Hi Jim! Thank you for sharing your experience! We're happy to hear that your journey choosing Endurance has been positive and reassuring. It's great to know that our sign-up process met your expectations and provided clarity, and that both online research and the favorable opinion from your trusted dealership confirmed your choice. We strive to offer unrivaled peace of mind, and it’s heartening to hear that our coverage brings you just that. We're here whenever you might need further assistance or have any questions. Thank you for choosing Endurance, and we look forward to continuing to support you and your wife's automotive needs!
- The Endurance Team
Reviewed March 27, 2025
I see on the internet that Endurance is the number one insurance company. My brother also has Endurance, as well as my daughter. They haven’t had any problem at all, so I decided to get them to get coverage on my 2013 Ford Taurus. Signing up with them was quick and easy, and it didn’t take long. I had an insurance, another company, but they want you to pay 25% of the cost if you ever need them. On this one, you just have to pay a $100 deposit.
Hi Jerome! Thank you for sharing your experience with Endurance! We're happy to hear that the sign-up process was smooth and that our representative was informative, ensuring you felt confident with your new coverage. It's wonderful to know that you appreciate the benefits of your coverage, especially in comparison to your previous plan. While you haven't made a claim yet, we are thrilled you're pleased so far, and we look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed March 27, 2025
Signing up with Endurance was great, and Lacey, the person that I worked with, was wonderful. She took care of everything, told me what I needed to do, and then I was supposed to wait until I got something in the mail from them. However, it has been a month and I don’t have anything in writing yet. I don’t have to put a claim yet, but this makes me scared to put one in if I need it because I had a bad experience with the last warranty company. Mitsubishi dealer told me that they deal a lot with Endurance and that they are good.
Hi Denise! Thank you for providing your feedback. We sincerely appreciate your kind words regarding your experience with Lacey and our representatives. We understand your concern about not receiving your written documentation and apologize for any unease this might have caused given your past experiences.
Your desire for hardcopy documents is completely understandable, and we aim to accommodate such preferences appropriately. Rest assured, we're here to ensure your policy and coverage details are fully satisfactory. Please contact our team directly at feedback@endurancedirect.com and we'll expedite the mailing of your documentation so you can securely have the coverage in writing.
Please feel free to reach out if you need any assistance or further explanation regarding your coverage. Your peace of mind is important to us, and we're committed to delivering the quality service that matches our reliable reputation. Look forward to faithfully serving every mile ahead with you!
-Endurance
Reviewed March 27, 2025
I recently had a dealing with another warranty, and I didn’t like them. And while I was at the dealership getting that vehicle, they tried to sell you another warranty, but I didn’t want to go with the one they were selling. The Endurance service rep I dealt with during signup was fantastic.
Hi James! Thank you so much for choosing Endurance and sharing your positive experience. We're thrilled to hear that our customer service made the sign-up process a breeze. We appreciate your trust and are happy that your experience has been excellent. If you have any questions or need assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed March 27, 2025
I needed a warranty on my daughter’s Volkswagen Eos, and I found out about Endurance while searching the internet. The purchase process was simple. The cost could have been a little cheaper, but it was fair.
Hi Derrick! Thank you for your feedback! We're happy to hear that the purchasing process for your daughter's coverage was smooth and that you found our representative's explanations clear. We understand the importance of affordable coverage plans and strive to offer the best options possible. If you need further assistance or information, please feel free to contact our team anytime. We appreciate you choosing Endurance!
- The Endurance Team
Reviewed March 27, 2025
I was at the car dealership and their warranty was a little expensive. I was trying to pay cash out of pocket, and then they were going to take the warranty away. I said I was not leaving here without a warranty. So, I looked up the most reputable warranty companies, and Endurance was the first thing that came up. It had great reviews, so I went with them. I then called and got a policy through them.
Signing up was super great. The rep I dealt with was awesome, very friendly, and very knowledgeable. He answered all my questions, even in regards to payments. He worked with me to get the prices a little bit lower for me to where I needed it to be. I got it taken care of within 15 minutes. The program takes 30 days and 1,000 miles before it kicks in. That made me a little nervous driving off of the lot, but I had to cross fingers I wasn’t buying a lemon
Hi Jennifer! Thank you immensely for sharing your fantastic experience signing up with Endurance! We're thrilled to hear that our representative was friendly and knowledgeable, making your journey seamless and enjoyable. We're happy to hear how our team adjusted the pricing to fit your budget, ensuring that everything was set within minutes, allowing you to leave with peace of mind.
Should any concerns arise while you await the program start date, please feel free to reach out—our team is here to support you. We're grateful for your recommendation and am truly rewarded by your words. We look forward to providing excellent service throughout your Endurance coverage.
- The Endurance Team
Reviewed March 27, 2025
I went with Endurance because they offered more protection than what the others were providing. The person that helped me out was very helpful. The information about the product she was giving me was nice.
Hi Torrey! Thank you for sharing your fantastic experience with Endurance! We're thrilled to hear that our coverage set us apart from others and that the sign-up process went smoothly for you. Our customer service team aims to provide all the necessary details, making it easier for you to make an informed decision. Should you have any more questions or need assistance, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed March 27, 2025
My existing factory warranty was running out, and I want to have continuing coverage. It looked like Endurance had the best value for the money when I did some looking up in Consumer Reports. The signup process was fine. It was good.
Hi Roger! Thank you for sharing your positive experience with us! We're thrilled to know that the sign-up process was smooth and that you found value with our coverage. We appreciate your recommendation and feedback, and if you have any specific questions or need further assistance, please feel free to reach out. We're here to help ensure you have a great customer experience with Endurance.
- The Endurance Team
Reviewed March 27, 2025
About a month ago, I had my check light come on. It turned out to be nothing huge, but other sensors failed. With replacing the sensors and the cost of the service, it was $400. It could have been a lot worse, but I have an older car and I need to look into it. That's what made me call Endurance. The rep who helped me sign up a couple of weeks ago was delightful. He explained the policy and how it works. He was helpful, knowledgeable, and pleasant. He paid attention to what my concerns and questions were. He is a really superb representative for the company.
Reviewed March 27, 2025
I heard about Endurance from my daughter, who purchased their warranty. Customer service was great, and my options were also good. The cost was a little more than I was paying with the other warranty, but I didn't think it was terribly bad because Endurance got more coverage.
Hi Patricia! We're thrilled to receive such positive feedback on your Endurance experience. It's great to hear that our customer service met your expectations and that you're satisfied with both the plan options and the level of coverage for your Subaru. We highly value your trust in selecting us over your previous provider. Thank you for choosing Endurance; we look forward to ensuring you continue to have a great experience should you ever need assistance with your plan. Drive safe knowing you’re fully covered!
- The Endurance Team
Reviewed March 27, 2025
I was with CarShield before, and they went up on the price. I was looking for something to stay in my range. The sign-up process with Endurance was awesome. The rep walked me through everything and I am satisfied. I'm very pleased with the coverage, too. They offer a little bit more than what I was getting. The rep told me that they cover my air conditioning, which is important, especially in the summer. CarShield didn't cover that. I have recommended Endurance to some people.
Hi Khaliah! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that our sign-up process was seamless for you and that the coverage, especially for air conditioning, meets your expectations. If you need assistance retrieving your policy documents, please feel free to reach out to our team at feedback@endurancedirect.com, who will be more than happy to help. We appreciate your recommendation to your friends and are here to provide any necessary support. Thank you again for the remarkable feedback!
- The Endurance Team
Reviewed March 27, 2025
My warranty was running out, so that’s why I looked into an auto warranty. I had CarShield for five years before Endurance, and I never really had the opportunity to use them. And when I did, they basically denied paying for the car. So, I dropped them that same day.
And signing up with Endurance wasn’t that bad. I think I was on the phone with the gentleman for 45 minutes to an hour, so we can figure out what I needed for my car. And their coverage options and costs were pretty good. And I’m glad to know that they pay the bill.
Hi Brenda! Thank you for sharing your experience with us. We're glad to hear that transitioning to Endurance has been smooth and that our coverage options and pricing meet your expectations. It's reassuring to know that you can trust us to handle your bills when required. We're here to provide the reliable service you deserve. If you have any other thoughts or inquiries, please don't hesitate to reach out. Thank you for choosing Endurance and giving us the opportunity to serve you!
-Endurance
Reviewed March 27, 2025
I don’t have any experience with Endurance because I haven’t made a claim at all, but my experience signing up with them was good. A representative called me, and he was a very nice man. We talked and chatted, and then he answered lots of questions. And I like Danica Patrick. I remember seeing her. So, I’ve been thinking about that, but I haven’t gotten around to researching anything. And so, I decided to go ahead with Endurance instead of worrying about it, and trying to decide something else. So, since I haven’t compared any companies at all, I hope it’s comparable.
The only irritating thing about that is, after I first joined, I kept getting all this stuff telling me that I get so much off if I joined. But it finally stopped. I only get one every now and then. And I already got all my paperwork and the cards. And I’m just hoping nothing happens with my car, and this is just insurance that I didn’t need.
Hi Janis! Thank you for sharing your experience with us! We're thrilled that you found our representative's call engaging and the coverage cost reasonable. We apologize for the inconvenience caused by the remaining promotional material, but we're glad to hear it has improved over time. Rest assured, we're committed to providing excellent service, and we hope you have peace of mind with your plan. If you have any more questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed March 27, 2025
I had Endurance a few months ago, but a little hardship came along, and I couldn’t afford it. But I got it back again this time. I did the sign-up process online, which was easy, since I was familiar with it. But I called them yesterday about not getting anything in the mail, and also because online, it says 55,000 miles. And I know I put 70-something miles when I did it again. And the person I talked to seemed like she was in a rush to get off the phone. But other than that, everything was pretty good.
Hi Lamar! Thank you for sharing your insights and experience with us. We're glad to hear that despite some initial issues, such as not receiving physical documentation, our team was able to address your concerns effectively through email. Your preferences for receiving documentation have been noted for future improvement and if you would like a physical copy mailed to you, please message us at feedback@endurancedirect.com. We're thankful for your continued patronage in choosing Endurance again and your thoughtfulness in letting us know about your recent interactions with our team. Feedback like yours is instrumental in helping us prepare a more thoughtful, engaging service experience. Should you need further assistance or have additional suggestions, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 27, 2025
Our extended warranty has run out. So we figured it was time to go ahead and get it again. It was easy. It's already been active for about a month now.
Hi Christine! Thank you for sharing your positive experience with us. We're happy to hear that renewing your plan with Endurance was easy and straightforward, especially given the importance of covering your husband's beloved Toyota Tundra. If you need any assistance or have further questions, please do not hesitate to reach out. We're here to ensure your peace of mind as your vehicle ages.
- The Endurance Team
Reviewed March 27, 2025
We’ve heard a lot of good things about Endurance. Signing up was fairly easy. Our truck is getting close to 100,000 miles, and we know how expensive everything is to start getting it fixed, so we wanna be prepared.
Hi Albert. Thank you for your detailed feedback. We're pleased to hear that you chose Endurance based on positive reviews and found our customer service team to be helpful. We do strive to offer a supportive and informative experience, and we're glad your sign-up process felt smooth despite taking longer than expected.
We acknowledge your feedback regarding the sign-up duration and are always looking for ways to make our processes more efficient while maintaining clarity. Your willingness to rate our pricing and coverage with confidence is appreciatively noted.
As you settle into your coverage, should you have any questions or need assistance claiming your benefits in the future, please don't hesitate to reach out. We hope to provide peace of mind through dependable service. Thank you for trusting us with your coverage needs!
- The Endurance Team
Reviewed March 27, 2025
I like how Endurance covers most of the parts of the vehicle. The guy was very knowledgeable. Really good salesman. He definitely explained everything good.
Hi Jason! We're thrilled to hear about your positive re-enrollment experience with Endurance! It's fantastic that our representative made the process seamless and clearly explained the coverage options for your BMW. Thank you for recommending our services; we're committed to continuing to provide you with excellent service. Should you have any questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 27, 2025
I decided to go with Endurance because I was looking on the internet for the best warranty for cars. I bought a used car that is working fantastically. I don't know how a car with more than 100,000 miles is running so great. I put insurance to have peace of mind. I'm probably gonna do it in another truck that I got. The customer service is very nice. They asked me three times to go there and give the exact mileage. The people are very nice. They were very accommodating.
Hi Alfredo! Thank you for sharing your review with us! We're happy to hear that you had a smooth sign-up process and found our customer service both accommodating and professional. It's important for us to make sure you receive consistent communication, and we appreciate your patience regarding the frequency of our follow-up messages. Rest assured, we'll take your feedback on board to improve your experience further. Please let us know if there's anything else we can help with. We're here for you anytime.
- The Endurance Team
Reviewed March 27, 2025
The warranty on one of our vehicles is scheduled to expire in about 1000 miles, so we needed a backup warranty. Literally, an extended service plan. I've compared some of the other players in the industry, and Endurance seemed to be the most comprehensive.
The sign-up process was very simple, and the coverage seems to be complete. I had my Volvo XC90 covered, which is their giant SUV.
I would say that the sales representative or the agent that we worked with from Endurance was very thorough, responsive, and attentive to all the questions that we asked. Overall, they've done a good job and I would recommend them.
Hi Robert! Thank you for sharing your positive experience with us! We're thrilled to hear that signing up with Endurance and arranging coverage for your Volvo XC90 was smooth and easy. We are happy that our team provided excellent service, attentively addressing all your questions and ensuring you felt fully covered. Your positive recommendation on our coverage options is very much appreciated. Please do not hesitate to reach out to us if you ever have any questions or need help once you have filed a claim.
- The Endurance Team
Reviewed March 27, 2025
When I bought my vehicle, the dealership offered extended warranty. But I always heard that it can get cheaper if you go outside. So when I went to look around, Endurance is the warranty company that local dealerships work pretty closely with.
And then they warned me not to go with CarShield, because they are under a few lawsuits right now. Plus, they will no longer take CarShield because they owe them money.
The sign up process was quick and easy. And they work with your schedule. There's a couple of times I had to hang up because I had things to take care of, and they called me back when I was free. So, the interactions I had with the customer service representative was pretty good.
I wish it was cheaper, but at least it was lower than what the dealership offered. And it gave me an extra year of coverage than what the dealership was covering me.
Hi Omar! Thank you for sharing your experience with us! We are happy to hear about the positive interactions you had with our customer service team and the convenience of the sign-up process. We understand that cost is an important factor, and we're glad to hear you found our offer favorable compared to others. Your feedback is greatly appreciated, and we look forward to continuing to serve you with excellent customer support and coverage.
- The Endurance Team
Reviewed March 27, 2025
I bought a car from a dealer and their extended warranty was too expensive, so I googled and Endurance Auto Warranty had a decent rating. I chose them for the price in combination with what they offered.
I’ve had it twice, so I talked to two different people on signup. The first rep explained everything to me in detail. The second one was basically the renewal, so I already knew about it. They were both great.
It’s for a 2015 Toyota Highlander with 90,000 miles on it. I haven’t had to use it, but I plan on keeping my car a long time and want to make sure I am covered in case something goes wrong.
Hi Chris! Thank you so much for your detailed review and for choosing Endurance. We're happy to hear you found both the initial and renewal processes clear and professional, thanks to our dedicated representatives. It's great to know that you feel secure with the coverage we've provided as you plan to keep your Toyota Highlander in top shape for years to come.
If there are any additional questions or further assistance you need as you continue with your plan, please don't hesitate to reach out. Your satisfaction means the world to us, and we aim to support you every step of the way. We're here whenever you might need us!
Best regards,The Endurance Team
Reviewed March 27, 2025
Three weeks prior to the phone call, my car broke down. That was a $800 repair bill I didn’t need so I figured I better get some type of coverage as long as it’s within my budget. I didn’t get the top coverage ‘cause that would have been $280 a month which is a little out of my price range right now since I’m retired.
I looked at the printed out for some of the coverages, which I have on my computer as well. The car will be good for a while. But if something breaks and that’s something Endurance won’t cover, I don’t know that would be great. But Endurance cover mostly everything.
I just used the car this morning. But I could go out there next week and the car won’t start again. Hopefully, not. We’ll see if I can get through the spring and summer. But before next winter, I’ll probably have to buy another car because it’s getting to be where it’s unreliable.
Hi Mark! Thank you for sharing your experience with us. We're glad to hear that Adam from our team could assist you in finding a protection plan that fits your needs while considering your budget. Providing a smooth and informative sign-up experience for our valued customers, like yourself, is important to us. We appreciate you choosing Endurance for your vehicle’s coverage and look forward to providing you peace of mind while on the road. If you need any further assistance or have questions about your coverage, please feel free to reach out.
- The Endurance Team
Reviewed March 27, 2025
I don’t drive my car much. I only had 38,667 miles on it when we started. I got the Endurance warranty with the idea of having three or four years and not worrying about a major breakdown. Their coverage is pretty good, but I’m a little confused when I read all the paperwork because it had two or three different plans in there, and I’m not sure which one I have. But for sure it covers mostly everything like electrical and all the little joints in the transmission. And the price is not bad. I was just looking at my bank statement and saw that the first payment has come off which is good.
It’s been probably two weeks. The guy said I could check with CARFAX and check on the mileage so people won’t be cheating ‘cause they would let the car sit there if it wasn’t for the 1000 miles, and then they would try to cheat you.
Hi David! Thank you for your exceptional review! We’re thrilled to hear that the sales agent’s expertise made your decision easier and that you're satisfied with the credibility and coverage offered by the Endurance plan. We acknowledge your confusion regarding the contract details and appreciate your understanding as we strive to ensure excellent clarity and transparency. We're glad to provide you peace of mind and valuable coverage. If you have any questions or need further assistance, please feel free to reach out.
– The Endurance Team
Reviewed March 26, 2025
I was having problems with my car, and it’s hard to find a technician, so once I finally took it to the dealership to get it situated, I signed up for an auto warranty in case something else happens. I just asked around, and everyone said Endurance is the one that they would go with over any other ones. Everything with the customer service rep was good. He was informative about everything. The price is pretty fair if it covers everything that it says.
Hi Jeiland! Thank you for sharing your exceptional experience with us! We're happy to hear that our representatives provided clear and informative support throughout the sign-up process and that you've had a positive experience so far. It's fantastic to know that you found the coverage offered at a fair price. If you ever need further assistance or have any questions, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed March 26, 2025
If an extended warranty is needed, go with Endurance. I chose them because they had the best reviews.
Signup was amazing. The guy was fabulous. I had called five other places, and he was the most thorough. I just called, and he took a little information, and that was it. He didn’t try to shove a bunch of stuff down my throat because I let him know I was in sales. I told him exactly what I needed, and he provided me with a quote within five minutes.
My car is a 2019 Honda, but I never drive it, so it looks like it just came off the showroom floor. So, we did four years, and it doesn’t start for 30 days, which will be next month. He gave me a senior citizen discount, with roadside assistance. It came with some stuff I didn’t need, but I just took the whole thing because they couldn’t take one out with that price.
Hi Pamela! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative could assist you smoothly and presented you with the protection plan and coverage that match your needs perfectly. It’s great to see our sign-up process was efficient for you. If you ever need additional support, please don't hesitate to reach out. Your feedback means a lot to us, and we're grateful to have you as a part of the Endurance family!
- The Endurance Team
Reviewed March 26, 2025
I found Endurance online, and with the reviews, I decided to choose it. I actually had another warranty and I canceled them and I went with Endurance. I covered a Nissan GTR with 50,000 miles on it.
Signup was really fast. If I could give them a 10, I’ll give them a 10. The representative, from here to the moon, was very great.
Hi Shawn! Thank you so much for your fantastic review and for choosing Endurance to protect your Nissan GTR. We're elated to hear that our positive reviews and our representative's expertise influenced your decision and even met your significant expectations. We'll ensure the continuation of this top-standard service. Should you ever need assistance, please feel free to reach out. We look forward to sharing in many flawless journeys with you!
- The Endurance Team
Reviewed March 26, 2025
I've already told people about Endurance. I've never seen anything like this, so I've been doing some advertising.
I purchased a Kona 2019 vehicle that got T-boned within the first 30 days by a Bronco truck. I had gap insurance, and they took it all. The agent who put me with the insurance company I was with said I was not gonna find anything else, but I said I'm gonna try. So, I went shopping and Endurance pops up. When I explained what my situation was, the representative said she got me.
It was excellent. Endurance offered me the best premium, the best benefits, the best everything. She was the bestest -- better than the rest. She saved me a lot of money from what I was actually paying. I’ve never had that many benefits on an auto policy in my life, and I've been driving since I was 16.
Hi Sonya! Thank you so much for sharing your experience with Endurance. We're thrilled to hear that our representative made such a positive impression during a particularly challenging time for you. It's crucial for us to provide not only exceptional coverage but also compassionate support when it's most needed. We're glad to have been able to meet your expectations and extend a coverage plan that offers not only financial relief but also peace of mind — especially important during times of difficulty. Your advocacy and recommendation truly mean a lot to us. Please don't hesitate to reach out if there's anything more we may assist you with in the future.
-Endurance
Reviewed March 26, 2025
I had an auto warranty with a different company. I just didn’t renew with them and went with Endurance to continue my coverage. The customer service representative was good.
I had a claim, but it didn’t go through because it was the ignition. I have to go through a dealer to be eligible for a $500 reimbursement so as not to pay the whole $610, but I didn't know that and just went to a mechanical shop to fix it.
Hi Carlos! Thank you for sharing your experience with us. We're happy to know that your initial experience with our customer service team during sign-up met expectations. However, we're sorry to learn about the misunderstanding regarding the particular requirements for service locations. It's important to us that all our customers fully understand coverage details to prevent unexpected issues. To further improve our service, we'll ensure that information about claiming eligibility is clearer for our customers moving forward. If there's anything further we can assist you with or if you would like to discuss this matter in more detail, please reach out. We appreciate your feedback and hope to continue reassuring your satisfaction with our protection plans.
-The Endurance Team
Reviewed March 26, 2025
I have a warranty through a dealership, and it's about to expire next year. I went with Endurance because they seem to cover a little bit more than what others do. The signup was great and the customer service rep was awesome.
Hi Rhonda! Thank you for sharing your positive experience with us! We're thrilled to hear that you found our coverage satisfactory and that your sign-up process with our representative was enjoyable. If you have any other questions or need further assistance, please feel free to contact us. We appreciate your trust and look forward to being of service in the future!
- The Endurance Team
Reviewed March 26, 2025
We keep our truck and car in good shape, but the car is up there in mileage a little bit. I had a 2012 Ford F-150 that I was gonna get an extended warranty for, but I totaled it last night.
I was satisfied with the sign-up process. I’ve watched the two big ones here – the one with Danica and the one with Vivica Fox. I had called the other one earlier, and I never got back to them, so I didn’t get a quote.
But when I talked to a gentleman with Endurance, I felt really comfortable with him and the price. He answered questions when I had questions and explained how it works, and he gave me his number to call him back.
I’m one of these people who, if I feel good about the product, which I did, that’s usually the way I decide stuff. I did on the truck and on the car, and both of them have been excellent.
Hi Ronald! We’re happy to hear about your positive experience with Endurance! Your thoughtful approach to protecting your vehicles clearly reflects the attention and care you hold for your car and your vehicle protection needs. Additionally, we are pleased that our team could provide the assurance and excellent service you required, making your sign-up process smooth and encouraging confidence in your choice with us. If you have any further questions or need assistance, please feel free to reach out at any time. Thank you for trusting Endurance in safeguarding your vehicle!
- The Endurance Team
Reviewed March 26, 2025
The Endurance customer service was very nice and the signup experience was complete. We moved along and everything was good. I would recommend them.
Hi Barbara! We’re thrilled to hear that you had such a positive experience with our customer service team and that the sign-up process was smooth and efficient for you. Thank you so much for recommending Endurance to your friends—we genuinely appreciate it! If any questions arise, please feel free to reach out.
- The Endurance Team
Reviewed March 26, 2025
My interaction with the representative from Endurance was real good. He informed me it was a good program and he even set up the payment plan for me. If I had to get Endurance again, I would work with the same representative. I would recommend anybody to get this warranty.
Hi Albion! Thank you for sharing your experience with Endurance! We are happy to hear that our team provided knowledgeable and professional service, making your decision to opt for our coverage comfortable. It's great to know that our coverage offers you the peace of mind you need with your 2015 Ford Escape. If you have any questions or need further assistance, we're here for you at any time.
Enjoy that security and drive worry-free!- The Endurance Team
Reviewed March 26, 2025
Signing up with Endurance was a piece of cake. The only issue I had was when I was reading about the warranty and mistook the detail about it not starting for a month and 1,000 miles as one or the other and not both. Then on a trip to Indiana, I had a service engine light come on and I took it to the dealer and gave them Endurance's information. I was told it was not covered yet, but that was clearly my fault.
Hi David! Thank you for taking the time to share your experience. We're pleased to hear that the sign-up process was seamless for you even though you navigated a misunderstanding regarding the terms. We appreciate your understanding in seeing the incident as an opportunity to learn and resolve procedures on your journeys.
It’s great to hear you'd rate the process so favorably, and we're glad we could fit your initial needs. Should you need further assistance or clarification about your coverage at any point, please let our team know. We strive to enhance your experiences and are committed to providing comprehensive coverage all users can navigate confidently.
Thank you for choosing Endurance, and please feel free to reach out if you require more support down the line.
– The Endurance Team
Reviewed March 26, 2025
Endurance was the first warranty that came up and the signup process was good. They explained everything and I had a good understanding of what I was purchasing. But I haven't seen the email with my contract in it yet.
Hi Eric! Thank you for sharing your fantastic experience with us! We're thrilled that our team provided clear and helpful guidance during the signup process and that you're satisfied with your purchase. Should you have any questions in the future or need assistance, please feel free to reach out. Enjoy your travels!
- The Endurance Team
Reviewed March 26, 2025
I got full bumper-to-bumper Endurance coverage for both my wife and I. The representative was amazing. He wasn't pushy. He was also detailed, understood the product, and made me feel like he was concerned about not just me buying a warranty, but about the economics and structure of my life. He gave me something that he knew I needed. Making payments for the warranty was also affordable. I gave him my budget and the payments fit right in that budget.
Hi Gregory! Thank you for sharing your fantastic experience with us! We're thrilled to know that our representative provided you with such an understanding and supportive enrollment process. It's great to hear that their approach met your needs, as you prioritized safety and flexibility. Knowing that our service has given you peace of mind while aligning with your family's needs and budget means a lot. If you ever have any questions regarding the coverage details, we're here to help. Thank you for choosing us to protect your wife's 2019 Cadillac with reliable vehicle protection!
- The Endurance Team
Reviewed March 26, 2025
I appreciated Endurance’s patience and consideration when I was signing up. It was good. Miles was able to save me a couple of bucks, so I appreciated him looking into discounts. There were also other gentlemen, who I was really appreciative of their understanding. I thought they were very good at what they do.
There was some fraud and I had to change the card anyway. I thought I was insured, but I wasn’t. That’s why I had to speak with them again, but they made it pleasant. I did have one claim, and it was so nice because I had gone back to Liberty, and they just looked up the insurance number that was given to me and had no problem with it at all.
Hi Mia! Thank you so much for sharing your positive experience! We're happy to hear that our representatives, particularly Miles, could support you with professionalism and empathy during challenging times. It's wonderful to know your claim process was seamless and hassle-free, and that the extra effort to find discounts made a significant impact. We're grateful for your kind words and are proud to provide service you can depend on. Please feel free to reach out if you need further assistance—your satisfaction is our top priority.
- The Endurance Team
Reviewed March 26, 2025
I looked into an auto warranty for peace of mind. Right now, there's nothing wrong, but down the road, things just come up. I did some research, and a friend gave me a good word with Endurance, too, so that helped a little bit.
The signup was a good process. It wasn't hard calling them – Some places, it’s more difficult. Here, it was like plug and play to me with the information. It was all good from there. I've done it in the past with others and I never received a phone call. And so I was surprised to receive a phone call from you guys. When something breaks and I have to make the claim, we'll go from there.
Hi Milton! Thank you for taking the time to share your experience with us. We're thrilled to hear that the sign-up process with Endurance was straightforward and met your expectations. It's great that your experience has been smooth so far and you're satisfied with the pricing and coverage options. We’re confident you’ll have a positive experience should you need to make a claim in the future. We're here for you anytime, and appreciate your trust in us!
- The Endurance Team
Reviewed March 26, 2025
My truck is pretty old but still in good shape. I bring it in for its yearly oil change. My old extended warranty was expiring in March, so I thought I’d give Endurance a call. It was pretty simple. The guy gave me the price I was looking for. The program starts in April and it's good for five or six years. He walked me through everything, so I was real happy with them.
Hi Thomas! Thank you for sharing your experience! We are happy to hear that you found the sign-up process straightforward and appreciated the transparent and friendly service provided by our representative. Ensuring customers are well-informed and satisfied is our priority. We’re glad our coverage meets your needs and earned your recommendation. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We are here to help you keep your vehicle running smoothly!
- The Endurance Team
Reviewed March 26, 2025
My experience signing up with Endurance was great. It was understandable, and it didn’t take long. So, I was very satisfied with the customer service I got when I signed up. And I got Endurance because my car was out of the factory warranty, and it hasn’t even been a month since I got it.
Hi Diana! Thank you very much for your wonderful feedback! We're thrilled to hear that you found the sign-up process for your Endurance coverage so smooth and that our customer service exceeded your expectations. Your recommendation means a lot to us, and we're happy to have you with us. If you have any further questions or need assistance, we're always here to help!
- The Endurance Team
Reviewed March 26, 2025
I drive a Chrysler 300 with 193,000 miles on it. And I wanted to get an extended coverage because of the accessibility of getting repairs done at multiple locations. And then I signed up with Endurance because they seemed to have the best Google rating.
The representative I talked to over the phone was great. He explained everything and answered any questions I had. I haven’t made a claim yet. I’m still within my first month of it. But I am covered for three years
Hi Phillip! Thank you for sharing your positive experience with Endurance. We’re happy to hear that our extensive repair network and customer service made a strong impression right from your initial contact. Your choice to extend coverage due to high vehicle mileage is a common factor among many of our satisfied customers, and we’re confident it will provide the protection you need going forward. If you have any questions or require further assistance, please reach out to us anytime. We're glad to have you as part of the Endurance family!
- The Endurance Team
Reviewed March 26, 2025
I got Endurance because I bought a used car that needed a warranty. The sales agent was fine. And the coverage they offered was good, but their price could be more reasonable.
Hi Jonathan! We appreciate you taking the time to share your experience with us! It’s great to hear that you found our team member satisfactory and appreciated the coverage options. We strive to offer competitive pricing, and we value your feedback about the costs. If there’s anything more we can do to extend further value, please let us know. Your insights are invaluable, and we're here to ensure a positive vehicle protection experience. Thank you for choosing our services!
-Endurance
Reviewed March 26, 2025
I have an automobile that is 12 years old, and it’s got a lot of miles on it. And so, there are gonna be things gonna start to happen. So, I decided to look into getting a warranty. The sales agent I talked to at Endurance was very helpful. I was very satisfied with what he said that Endurance could do. And they covered just about everything that I could think of at the time.
Hi Alan! We're thrilled to hear about your positive experience with our sales representative! It's fantastic to know that we could provide you with the peace of mind you were looking for with your coverage plan. If there are any other questions or if you need further assistance, please feel free to reach out anytime. Thank you for choosing Endurance for the protection of your vehicle.
- The Endurance Team
Reviewed March 26, 2025
I have seen Endurance on TV 50 million times so I decided to put it on my son’s car. Their signup was good. I went ahead and pay my bill and kept it going.
Hi Mrs. Saunders! Thank you for choosing Endurance and sharing your experience with us. We're pleased to hear that your sign-up process was smooth and that you are satisfied so far. If you ever have any questions or need further assistance, our team is ready and happy to help. With regard to pricing, we strive to offer competitive rates and significant value for comprehensive coverage. Should you need any comparison insights or have other inquiries, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed March 26, 2025
When I purchased my car back in December, it had over 93,000 miles on it. And so, I'm hearing things about vehicles that sometimes when they reach 100,000 miles, some of them start having issues and I don't have thousands of dollars in an account. Endurance offered an extended warranty and I can afford it, and I don't want to have another payment out of the pocket.
The sales rep offered the highest level. But I told him that I can't go that high so he offered me the lower amount. He told me I can cancel in 30 days but I’m not going to cancel because my care is at 96,000. My policy covers a lot. He told me they were going to send me a digital copy of my contract. After I figured it was sent to my email, I was able to print out the contract.
The people at Endurance have been very kind and informative. I know prices are going up, but maybe their price per month could go down.
Hi Lynndeth! Thank you for taking the time to share your experience with Endurance. It's fantastic to hear about the peace of mind and transparency the coverage provides, especially as your car surpasses high mileage milestones. We're glad our team could offer flexible options that align with your budget while providing insight and reassurance through easily accessible plan arrangements—even without a physical mail copy. We're committed to maintaining a competitive monthly rate for loyal clients like yourself. If you have any questions or further concerns regarding your coverage, we're here to assist you in every way possible.
- The Endurance Team
Reviewed March 26, 2025
I went through the whole list of warranty providers and I decided that Endurance was more amenable. Their sign-up process was simple. I'd recommend them.
Hi Ronell! We're happy to hear that the signup process with Endurance went smoothly for you, and we truly value your recommendation. Even though you haven't needed to use the coverage just yet, it's great to know you feel positive about your choice so far. If there's anything more we can assist you with in the future or any feedback you'd like to share, please feel free to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed March 26, 2025
We were excited to have peace of mind with Endurance Warranty. Unfortunately that peace of mind turned into a complete nightmare. We want to warn others about Endurance Warranty. We did everything they asked, sent them picture of VIN number, Mileage and all. Payments on time and never late. The check engine light comes on and we contact them as what we need to do. The lady sent us all information and list of shops that we can choose from. We thought that was very convenient. We had our vehicle sent in to the shop that is on their list.
Shop said the parts to get fixed is covered. We then received another call from the shop stating Endurance Warranty said our vehicle is not covered and do not have a warranty. Shop did some digging and found Endurance Warranty entered our VIN Number wrong. They are now refusing to honor warranty. We have on phone recording Endurance Warranty Customer Service admitting their error. We will be seeking legal action against Endurance Warranty and want to warn others about this company! Please do not get scammed like we did.
Hi Charity. Thank you for sharing your experience with us. We sincerely apologize for the confusion and inconvenience you endured due to these issues with your coverage. It is disappointing to know that mistakes were made in the entry process, especially regarding something as crucial as vehicle coverage. While it shouldn't have happened, we appreciate you bringing this matter to our attention. To resolve this issue urgently, we urge you to contact us at feedback@endurancedirect.com at your earliest convenience. Our goal is to rectify this situation and ensure policies are honored correctly. Thank you for your patience, and we assure you our strictest attention to your resolution.
-The Endurance Team
Reviewed March 26, 2025
The rep Tabith was very helpful. She resolved my my issue quickly and easily. Whenever I call they are very friendly and professional. She went above and beyond with sending me a copy of my contracts for both cars.
Hi Lorraine! We're thrilled to hear about your great experience with our team! It's wonderful to know that Tabith was able to quickly and effectively resolve your issue, and that you found our team friendly and professional during your interactions. Providing excellent service is our top priority, and we are glad we could assist you by sending the requested contract copies for your vehicles. We're here for you anytime you need us!
- The Endurance Team
Reviewed March 26, 2025
Mia who helped me the day I called about not being able to use my warranty until I had driven 1,000 miles (as a disabled woman), wasn't happening but, Mia helped me lower my monthly amount and said to get a relative or friend to drive it for the weekend. Great idea! Thank you Mia!
Hi Debra! We're thrilled to hear about your positive experience with Mia and our team! It's great to know that her suggestion provided a helpful solution and enabled you to lower your monthly amount in a way that suits your needs. Thank you for choosing us and sharing your wonderful feedback. If you need anything else, we're here to support you!
- The Endurance Team
Reviewed March 26, 2025
I’ve had my car for about two years now. I had a three-year warranty when I bought it which cost me $3,000. I wanted to make sure that the warranty on the car was gonna last because the car’s in a good condition. I wanna make sure I keep it that way. I got Endurance and I feel good about the coverage. Also, the sales rep was nice and she did a great job.
Hi Michael! Thank you for sharing your fantastic review! We're happy to hear about your positive experience with our customer service and are pleased that you feel assured with your Endurance coverage. We aim to provide the best service possible, and your feedback reaffirms the hard work we put in. If you ever need assistance or have any questions in the future, please don't hesitate to get in touch—we're here to help!
- The Endurance Team
Reviewed March 26, 2025
I signed up with Endurance because they offer better pricing and coverage compared with other warranty providers. Their representatives were very nice.
Hi Charles! Thank you so much for your positive review! We're thrilled to hear that you're very satisfied with the service and coverage you received. We'll be sure to pass on your kind words to our sales agent team. It's fantastic that you have peace of mind with your decision, and we hope to continue making your experience with us top-notch. If you have any questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed March 26, 2025
I was looking for a warranty for my grandson's truck. He drives it back and forth to college. I wanted to have something to cover a major repair if it was ever needed. I called Endurance and asked questions. During the sign up process, the representative went into all the details about the policy. The plan options he showed me were fair and reasonable. I went with the one for four years, 48,000 miles. So far, I am satisfied with their service.
Hi Claude! Thank you for sharing your wonderful experience with Endurance. We're happy to hear that our sign-up process was smooth and the plan met your needs perfectly. Ensuring our customers have clear, informative guidance and reasonable plan options is very important to us. Your recommendation means a lot, and we're pleased to have provided you with a satisfactory solution. We look forward to serving you in the future whenever required.
- The Endurance Team
Reviewed March 26, 2025
I’m retired now, so my income is fixed. Over the past couple of years, I’ve put quite a bit of money into my car for preventive maintenance because it’s aging. At this point, many of the original parts need to be replaced, including the calipers in the brake system, hoses, and wire. These items are not normally replaced often, but they were necessary. I try to take good care of my vehicle because I want it to last.
After spending so much on repairs, I decided to call Endurance and see if an extended warranty policy was something I could afford. Having this policy gives me a little insurance to help cover repairs if needed. The sign-up process with Endurance was very easy. The representative was clear, explained everything thoroughly. I usually have difficulty understanding people with heavy accents, so it was a relief that the person I spoke with was easy to understand. Even though they have their sales pitch, I didn’t feel pushed or overridden during the call. I honestly can’t complain about anything and am very happy that I made that phone call.
Hi Carol! Thank you for sharing your experience with us! We're happy to know that our auto coverage has provided you peace of mind with your car maintenance needs. It’s great to hear that the sign-up process was straightforward and that our representative made a positive impression by explaining everything clearly. We're thrilled you feel satisfied and happy with your decision. We’re here for you whenever you need, so please don't hesitate to reach out.
- The Endurance Team
Reviewed March 26, 2025
I first heard about Endurance through my workplace. People have told me that my 2020 Jeep Cherokee tends to have issues as it gets older, so I wanted the added protection. I had requested a quote online, and they called me within 10 minutes. I spoke with their representative on the phone. During the first part of the call, they went through the options. They explained the policy details, including the price and the waiting period. It’s a four-year policy with about a month waiting period before it kicks in, and there’s mileage involved.
The information they provided was pretty comprehensive. I already knew which option I wanted, and then we just took it from there. I had some questions, and the representative was honest. I didn’t feel like I was being led in the wrong direction. I chose extended coverage because I’m risk-averse and need to manage my finances carefully.
Hi Chris! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that our representative provided honest and comprehensive answers to your questions and that our timely responsiveness and straightforward plan options contributed to your 5-star rating. We appreciate your trust in choosing our extended coverage and are pleased to know it offers you peace of mind. It’s always gratifying to learn from informed customers like yourself who understand the benefits of proactive vehicle protection. Thank you for recommending Endurance, and please feel free to reach out if you need further assistance in the future. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 26, 2025
I heard Endurance is better. Their sign-up was very easy and their sales rep is very helpful. I would recommend them.
Hi Anthony! Thank you for taking the time to share your positive feedback! We're happy to hear that our team provided helpful and professional service, ensuring an easy sign-up process for you. It's fantastic to know that you're satisfied with the price of the coverage, as we strive to offer competitive plans that match our customers' needs. Your willingness to recommend Endurance to your friends is greatly appreciated. We look forward to providing continuous support and excellent service for your coverage!
- The Endurance Team
Reviewed March 26, 2025
I had an auto warranty a couple of years ago and it ran out. I kept getting letters and then I got a call from Endurance. They must have seen me looking online. Then I decided to sign up with them. The process was good. The sales rep was understanding. Plus, Endurance sounded better than the one I used to have.
Hi Roberta! We're thrilled to know that you've had a great experience with Endurance so far. We're happy to hear how smooth the sign-up process was for you and that you found the Endurance website convenient to use. It's fantastic to know that our coverage meets your expectations compared to your previous plan. We're committed to providing you the best service possible. If you have any questions or need further assistance, please feel free to reach out to us.
- The Endurance Team
Reviewed March 26, 2025
I'm impressed with the commercials and how they seem to really be concerned about the consumers. And my daughter was telling me a little bit about Endurance because she was getting an extended warranty. She suggested we try it because we were considering another company.
I wanted to be sure that I was keeping my car up. I knew it was getting a little bit of age on it and I wanted to be sure that it was insured. The Endurance sales rep was wonderful. He was concerned about the vehicle. And he asked about a little of the upkeep. I shared how I always take good care of my vehicles. And my vehicles mean everything to me. I’m retired so I don’t drive far. I only use my car for church, shopping and home. I'm on a fixed income, so I would have appreciated it if the price were a little lower.
Hi Geraldine! Welcome to the Endurance family and thank you for sharing your thoughtful feedback. We are happy to hear that you had a positive experience with our sales representative and found value in the coverage options explained during your discussions. It's especially rewarding to know that factors like personal recommendations and seeing our commercials positively influenced your decision to choose our services. We understand that budgeting on a fixed income can be challenging, and we're committed to delivering value proportionate to your needs. If there's anything you need or further information you would require as you experience our coverage, please don’t hesitate to reach out. Wishing you peace of mind and continued satisfaction as an Endurance customer.
- The Endurance Team
Reviewed March 26, 2025
The place where I got my car from gave me number of Endurance and said that they were good ones to go with. The sales agent was wonderful and I liked everything that they said they could cover.
Hi Shamika! Thank you so much for taking the time to share your experience! We're thrilled to hear that you are satisfied with the coverage Endurance offers and that you had a positive experience with our customer service. We are committed to providing our customers with excellent support and comprehensive protection. If you have any other questions or need further assistance in the future, please don't hesitate to contact us. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 26, 2025
I am extremely disappointed with the services I've received.
2) Lack of a simple explanation of coverages.
3) Customer service and whomever ok's work are on different pages.
4) Don't do preventive maintenance. It's got to be broken for them to repair. (Leaking transmission fluid).
5) The only ASE certified mechanics you can use are the ones they recommend.
Hi Jean. Thank you for expressing your concerns with our services. It’s disheartening to learn that the differences between the booklet and the online options, the unclear explanations of coverage, and coordination issues between customer service and approvals have caused such disappointment. We apologize that our approach does not include preventive maintenance coverage and also understand your concerns about being restricted in choosing mechanics.
We truly value your feedback as it assists us in enhancing our services and communication. Please reach out to us directly at feedback@endurancedirect.com so that we can address your individual concerns more detail and find opportunities for remedy. Your satisfaction and trust are very important to us.
Thank you,Endurance
Reviewed March 26, 2025
The warranty was running out on my Jeep, I had to get some kind of warranty to keep it. My car has been in good service ever since I bought it. I've been taking it to a dealer, taking care of my car all the time and I thought Endurance would be the better bet to keep my car healthy. Signing up wasn't hard. They sent me my contract in the mail because I'm not good on phones and emails and I got it about a week and a half ago. I went over it and I liked it. So far, it's been so good.
Hi Randy! Thank you for choosing Endurance and for sharing your positive experience! We're happy to hear that the sign-up process was straightforward and that you found our service accommodating, especially with sending your contract by mail. It's gratifying to know the terms of your protection plan align with your expectations. Should you have any further questions or need assistance in the future, please don't hesitate to contact us. We look forward to ensuring your continued satisfaction with our service.
-The Endurance Team
Reviewed March 26, 2025
My agent was very helpful and provided reasonable quotes for a couple of tiers of service. My car is CPO so I don’t need this warranty right now, but it was a pleasure talking to this agent. Plus I’ve used Endurance before and had a wonderful experience with them. I definitely recommend Endurance!
Hi Felicia! Thank you for such a kind review! We’re thrilled to hear about your positive experiences with our knowledgeable agent and appreciate your loyalty to Endurance. Your recommendation means a lot to us, and we're glad you've had satisfying interactions with our team. If you ever decide to seek coverage in the future, remember that we’re just a call away.
- The Endurance Team
Reviewed March 26, 2025
Too many email too many emails after sign up. Way too many emails. Too many emails. Emails way out of order. I have signed up already. Why 10 to 13 a day. Afraid to unsubscribe. Afraid of losing coverage. This makes me feel like I don't have the service. I have received no paperwork.
Hi Cindy! Thank you for highlighting your concerns regarding the overwhelming number of daily emails and the impact on your satisfaction. We apologize for any inconvenience or confusion this situation may cause. It's not our intention to make you feel uncertain about your coverage status. To manage your preferences or ensure receipt of vital service documents, please feel free to reach out to our support team at feedback@endurancedirect.com for personalized assistance. We're here to help you get the most out of your service in a way that suits your personal preferences and needs.
-The Endurance Team
Reviewed March 26, 2025
I just purchased an as-is eight-year-old Nissan Altima. And because it did not come with any warranty, I felt I needed protection. And I didn’t have a mechanic look it over ahead of time to see if there were any problems, so I thought it was a good idea to pick up a company like Endurance or CarShield. But I looked into both online and felt that there were better reviews with Endurance, and so that’s why I went with them.
Signing up with Endurance was good. The gentleman I spoke to was very helpful. And I’m a senior on a fixed income, so I was explaining to him that the original quote was a bit too high for me, and he was able to do something and get it down, which I felt was reasonable. And so, I accepted it and signed up.
I haven’t filed a claim yet. Hopefully, I won’t. But the only thing that was a little disappointing was that I had to wait 1 month and 1,000 miles before I could claim anything. So, that didn’t sit well with me. Hopefully, if anything happens with my car, it happens after that one month.
Hi Theodora! Thank you for sharing your lovely feedback! It's great to know you had a great signup experience and were able to adjust the pricing to a satisfactory level. We strive for complete satisfaction, and we're glad there's room for improvement. While some waiting periods are essential, we're glad you've overall had a positive time with us. We're here to support you, ensuring a smooth journey ahead with your Nissan Altima!
- The Endurance Team
Reviewed March 26, 2025
My car doesn’t have a lot of miles on it, but it is getting older, so that's why I looked into a warranty. And I was trying to see what the difference was between Endurance and CarShield, but Endurance didn’t give me an option. I didn’t have to sign up immediately, but to get the discounts, I had to sign up right then, which I was a little frustrated with. So, I felt almost pushed into it. But since they both were ranked really well by the Better Business Bureau, I figured I couldn’t go wrong with either one. But I just didn’t know what the price was for the other one or if the coverage was similar.
So, right now, I haven’t had to use Endurance, but I already got my stuff from them. I got my package, and I got my card that I put in my truck.
Hi Paul! Thank you for sharing your experience with us! We sincerely apologize for any feelings of being rushed during the sign-up process. Please be assured this is not our intention, and we appreciate your feedback, as it helps us improve our service. We're grateful you chose Endurance and are happy to know you found satisfaction with your welcome package and promotional materials. If you have any further questions or need assistance, please feel free to reach out at any time. Welcome to the Endurance community!
-Endurance
Reviewed March 26, 2025
I got extended coverage from Endurance Warranty in case anything happens to my vehicle. The Kia Niro’s got over 100,000 miles on it. My experience signing up was fine. The representative was very professional. The plan covers the motor, transmission and power train and activates in a month for 48 months or 48,000 miles.
Hi Susan! Thank you for sharing your positive experience with Endurance. We’re thrilled to hear that our representative made the sign-up process seamless for you. Knowing that our coverage provides you with peace of mind, especially for crucial components of your Kia Niro, is incredibly rewarding. We appreciate your recommendation and look forward to serving you. If there’s anything else we can do for you, please feel free to reach out!
- The Endurance Team
Reviewed March 26, 2025
Our current warranty was gonna expire at the end of the year, so I called the number from the flyer I got in the mail, and they talked me into it. We did it all in one go, and I didn’t have to shop around. I signed up at the beginning of the month. So far, it’s good, but I haven't received a hard copy of the card yet.
Dealing with a salesman is not my favorite thing, but Endurance’s was very pleasant and helpful. He went the whole nine yards, found every loophole discount he could get for me, and it actually worked out. Waiting till the last minute does not get as much savings.
It was a little pricey at the beginning, but then again, if I only have to pay for three years of a six-year warranty, it works out fine. Spending money is never easy, but I've got to protect my investment in a car.
Hi Randy! Thank you for sharing your experience with us. We're thrilled to hear that the sign-up process was smooth and you've received excellent service from our team. We're sorry to hear you're still waiting on the hard copy of your card; please contact our team at feedback@endurancedirect.com and we will ensure it is on the way. It's great to know our representative could help you take advantage of available discounts, and we appreciate your suggestion regarding complimentary months—our team is always looking for ways to enhance value for our customers. If there's anything additional we can do, please feel free to reach out. We're here to support.
All the best,The Endurance Team
Reviewed March 26, 2025
I’m at the age where, now, I have to trust what I rely on. I needed a warranty on my truck, so I looked it up, and Endurance was the number one. I have no problem. My experience was good.
Communication with the rep was perfect. Everything I needed to know, he told me. Everything was low, and I thought it was supposed to be. My policy is 48 months or 48,000 miles, with roadside assistance.
Hi Randy! Thank you for sharing your experience! We're thrilled to hear that our specialist provided you with excellent service and thorough explanations. Your seamless enrollment and the assurance that comes with your coverage certainly reflect the peace of mind we strive to deliver. Should you need any assistance in the future, please don't hesitate to reach out. We're here for you!
- The Endurance Team
Reviewed March 26, 2025
We had Endurance before with a different vehicle and had good luck with them. When we bought this new vehicle, I signed up with Endurance again. The sales representative was very knowledgeable and friendly. The coverage was the same as I had before and covered everything. Whenever there was an issue, they were there to help. The price is fair.
Hi Dennis! Thank you for choosing Endurance again for your new vehicle's coverage and for sharing such incredible feedback. We’re thrilled to hear about your positive experiences with our service and workforce. Your loyalty truly means a lot to us.
We're glad our pricing remains appealing to you compared to others, reaffirming the great value we strive to offer. Rest assured that our commitment to reliability remains as steadfast as ever.
Should you need any assistance, we're always just a call away. Looking forward to continuing to serve you.
- The Endurance Team
Reviewed March 26, 2025
I was looking for an extended warning on my truck because my warranty was about to run out. The choice came down to Endurance and another service provider. Endurance had a better deal for the money for their elite program, so I chose them. Their representative told me what I needed to know, and emailed me the information that I wanted to check. After reviewing everything, I called them back and told them that I wanted to go ahead and purchase the plan. The purchase process went smoothly.
Endurance costs a little more, $4 more a month, but has larger coverage for my vehicle. It covered not just the powertrain, but also the tie rods and all the other parts that the other service provider did not. Overall, it seemed like it was more of a better buy to me.
Hi John! Thank you for sharing your thoughtful review! We're thrilled to hear that you had a smooth purchase process and found our coverage options comprehensive and aligned with your needs. As someone with industry expertise, your acknowledgment of our offerings holds great value for us. Even though you haven't needed to file a claim yet, we're pleased to know that Endurance met your expectations so far. We are dedicated to maintaining that level of reliability moving forward.
Should you have any questions or need any assistance with your coverage, please feel free to reach out.
- The Endurance Team
Reviewed March 26, 2025
The representatives at Endurance were excellent when I bought the plan. They explained everything to me and gave me a quote. I believe that all warranties are overpriced, but if something goes wrong with the car, it would be a good thing to have one.
Hi Jan! Thank you so much for sharing your experience with us! We're thrilled to hear that our representative was able to provide clear explanations and transparent pricing during your coverage purchase. Although you feel prices can be high, we're glad you find comfort in having successful coverage for peace of mind. If there's anything more we can do for you, please feel free to reach out. We’re always here to help!
- The Endurance Team
Reviewed March 26, 2025
The representative who signed me up for Endurance was good and easy to talk to. He answered my questions many times, ‘cause I was trying to orbit and write things down and go back. And their price was affordable for us.
So, I decided to have an extended warranty because I have a five-year-old Kia Telluride that I like. And a month ago, I had a small oil leak, which the dealer fixed. And then my husband and I talked about it. And we’re retired now. And we really haven’t kept the car that long in a while. But we’re planning to keep this one for a while because we’ve had literally no trouble other than that small leak. And getting a new car is a lot of money.
So, it’s a peace of mind not to have to pay if something like that oil happens.
Hi Shalane! Thank you for sharing your experience. We're glad to hear that you were happy with our representative's assistance and smooth process. It's great to know you've found the extended coverage option reassuring as you consider future car needs. Our team is here to provide the assurance you need with the Endurance coverage. Please let us know if you have any further questions.
- The Endurance Team
Reviewed March 26, 2025
Having an auto warranty made sense for me because I have an old truck with 200,000 miles on it. And so, I did a little bit of research on the internet, and it seemed like Endurance was the best, so I chose to sign up with them. And the sign-up process was fine.
Hi Jerold! We are thrilled to hear about your positive experience with signing up for an Endurance protection plan and that we met your expectations! Thank you for taking the time to share this feedback with us. If you ever need assistance or have questions, please feel free to reach out. We're here to ensure you continue to have an excellent experience with Endurance.
- The Endurance Team
Reviewed March 26, 2025
My experience with Endurance was good. It was the second time I signed up. And I got a better discount with my USAA because my dad's a veteran. So, I'm paying half of what I paid the first time.
The guy was really nice and very helpful during the sign-up. He explained everything. He was thorough. He was very transparent. He told me that if I needed my car repaired, I can go on the site, that I've been paying 400 and some dollars for I don't know how many years, and no one ever told me. And I talked to the company several times.
The person who signed me up during the first time was terrible. That was years ago. They had told me that my maintenance was included but it wasn't. But right now, Endurance is excellent for me.
Hi Jacqueline! Thank you so much for sharing your positive experience with us. We're thrilled that you found signing up smoothly with the benefits from your USAA membership, enhancing your satisfaction with both the significant discount and the excellent assistance from our representative. It's great to know our team was able to convey information transparently this time around. If you need any more assistance or have questions in the future, we're here to help!
- The Endurance Team
Reviewed March 26, 2025
Signing up with Endurance was good. I recently paid off my truck and wanted to get extra security on it. I know the cost to maintain it and the price of parts nowadays, so I figured I’d get a warranty. I checked around and Endurance seemed like the best company to go with. The guy who did it with me was very informative and answered all the questions the way I like. Pricing was good.
Hi James! Thank you so much for your positive feedback. We're thrilled to hear that you had a seamless sign-up experience and found our representatives informative and helpful. Enjoy the peace of mind that comes with your coverage! Should you have any questions or need further assistance, please feel free to reach out to us at any time.
- The Endurance Team
Reviewed March 26, 2025
It was so easy to speak with the Endurance representative. She was able to answer all my concerns with ease. She was very knowledgeable and professional. I felt very comfortable making my decision to cover my car. As son as my decision was made I immediately received my policy on my email. I was able to print out what I needed.
Hi Rosemary! We sincerely appreciate you sharing your positive experience. It's great to hear that our representative was able to provide you with the assistance and support you needed to feel confident about your coverage decision. Your satisfaction is our top priority, and it's amazing to know that you received your contract promptly. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. Thank you for choosing Endurance!
- The Endurance Team
Reviewed March 25, 2025
After talking to Kim about what is truly covered with my policy, which is equal to the manufacturers warranty, I decided to not cancel. Kim was very friendly, knowledgeable, and very helpful. She gets an A+ in my book.
Hi Jude! Thank you so much for your positive feedback! We're thrilled to hear that Kim was able to assist you efficiently. Providing friendly and knowledgeable service is what we strive for. If there's anything else you need, please don't hesitate to reach out. We're always here to help.
- The Endurance Team
Reviewed March 25, 2025
My car has been in the shop since July 2024. Endurance sold me the auto warranty but then put it off on Ownershield. My car needed a teardown and an Endurance rep said it would only be covered if the actual problem was found and covered on the policy after the teardown. Well it was an oil pump failure which was covered. However, Endurance reneged on the tear-down coverage and said they were only going to pay for the engine. I said, "That’s not what you told me and the repair shop." They then ignored what their rep said and informed me that the car was worth $4375 and that’s all they could pay. The repair shop said the total costs would be around $10,000 and recommended that I take them to court because that’s not what they told the repair shop and me. Do not use Endurance because there are companies out there who will pay for the costs and not reneged on what they tell you.
Hi Eric. Thank you for reaching out with your detailed feedback. We're sincerely sorry for the distress you've faced regarding your vehicle coverage issue. It’s troubling to hear about your experience with the teardown and coverage complexities, and we understand the frustration this has caused.
We are committed to resolving this situation and are eager to review your coverage details and interaction to ensure clarity and transparency. We invite you to get in touch with our team at feedback@endurancedirect.com so we can better assess your situation and find a resolution that properly addresses your concerns.
Thank you for allowing us the opportunity to address and hopefully resolve these issues for you.
-The Endurance Team
Reviewed March 24, 2025
This company is nothing but a legal scam—stay away! No matter how convincing their sales department makes their service sound, the reality is far from it. They do not honor the terms of their contracts, and you’re better off seeking legal action to hold them accountable for their blatant breaches. I took my truck to a Ford dealership on March 7, 2025. The following week, an adjuster inspected it and confirmed that the high-side pressure hose and the 4x4 transfer case were covered under my contract. Yet, two weeks passed with no updates. Despite multiple calls from both the Ford service rep and me, we kept hearing the same excuse: the "master adjuster" was still reviewing the claim.
By the third week, there was still no update. When the Ford service rep called again, the company suddenly changed its stance, offering only $500 toward the pressure hose repair and completely denying coverage for the transfer case. Their reasoning? A motor inside the transfer case had failed—which supposedly voided coverage. But here’s the catch: you can’t just replace the motor; the entire transfer case must be replaced. This was clearly their way of dodging responsibility. This company operates in bad faith and consistently breaches its contracts. I wouldn’t be surprised if the positive reviews are just fabricated to make them seem legitimate. In reality, they are nothing but a scam. Save yourself the headache and your hard-earned money—stay far away!
Hi Sebastian. Thank you for taking the time to share your experience with us. We deeply regret any frustrations and concerns that arose during your claim process. It's crucial to us to uphold the promises made under our contracts, and it's clear that this case needs immediate attention to address the issues you've raised satisfactorily. To investigate this matter thoroughly and to ensure you receive the assistance you deserve, we kindly ask you to reach out to our support team directly at feedback@endurancedirect.com. We are here to support you in every possible way. Your insights are invaluable for refining our service procedures. Thank you for allowing us the chance to resolve this matter.
-Endurance
Reviewed March 24, 2025
If I could give Endurance zero stars, I would. This company operates like a Ponzi scheme, luring customers in with affordable policies only to deny legitimate claims when they’re actually needed. If you read through the reviews, you’ll see a pattern customers pay for coverage, but when it’s time for Endurance to honor their contract, they search for loopholes to avoid paying. Even when you provide proof of proactive vehicle maintenance, they go out of their way to fight you. It’s clear that their priority is profit over integrity. Just look at their 1-star rating on Yelp a true reflection of their dishonest practices. They manipulate their reputation by encouraging new customers to leave positive reviews immediately after purchasing a policy before experiencing how they actually handle claims.
When I asked for transparency about the number of claims filed versus those approved, the answer was shocking. Do yourself a favor avoid this company at all costs. Instead of giving your money to Endurance, put $200 a month into a savings account. That way, when an emergency repair arises, you’ll actually have the funds to cover it, rather than throwing your money away on a policy that’s worthless when you need it most.
Hi Valerie. Thank you for sharing your feedback about your experience with Endurance. It is very concerning to hear about the issues you encountered and the disappointment with our claim practices. Customer satisfaction is crucial to us, and your experience clearly did not align with that standard.
Please know that we value transparency and integrity and aim to address each concern thoroughly to prevent future issues. Moreover, you mentioned a need for a clearer comparison of filed versus approved claims, underscoring the importance of building trust.
We sincerely desire to make things right. Please connect with us directly at feedback@endurancedirect.com for deeper assistance. Ensuring you're heard and restoring confidence in our service is our priority. Thank you for contributing significantly to those improvements moving forward.
- The Endurance Team
Reviewed March 24, 2025
I called in to cancel my warranty and was transferred to Messyah, the specialist. Messyah was VERY professional in helping me cancel my policy. He made it a simple and straightforward transaction. Great customer service!!!
Hi Robert. Thank you for taking the time to share your experience! We are thrilled to hear that Messyah provided you with such professional and efficient service when canceling your policy. Delivering straightforward and excellent customer service is what we aim for, and it's wonderful that we met those expectations for you. We appreciate your feedback and hope you'll feel welcome to reach out if you have any other needs in the future.
-Endurance
Reviewed March 24, 2025
I just requested a quote on a car I purchased recently. I was called immediately after making the request. I was forwarded onto a customer rep named Darren. We went through the coverage options and I explained I was only interested in drivetrain. He came back with a quote of 182.00 per month for 30 months which totaled $5,460.00. I told him I was not interested in that price as it totaled more than I paid for the car. He got absolutely butt hurt that I preferred not to pay that much. He tried to convince me that I was just throwing money away on the car and I am basically an idiot for thinking the warranty is not worth it. Then he hung up on me. If this is how they treat potential customers I can not imagine how they would treat a customer during a claim.
Hi Geoff. Thank you for sharing your experience with us. It’s concerning to hear about your interaction, and we sincerely apologize for the discomfort this may have caused. We aim to provide respectful and professional service at all times. We appreciate your feedback as it highlights areas where we need to improve our customer interactions and communication.
We’d like the opportunity to address these concerns directly with you. Please reach out to our team directly at feedback@endurancedirect.com so we can review your case and work towards reaching a solution. Thank you for bringing this to our attention.
Best regards,The Endurance Team
Reviewed March 24, 2025
Very friendly professional customer service. Easy to work with. The rates were very competitive. Answered any questions I had promptly. I would recommend this company to friends and coworkers.... They are great.
Hi Shane! Thank you for your kind review! We are thrilled to hear that you had a positive experience with our team. It’s great to know our competitive rates and responsive service met your needs. Your recommendations to friends and coworkers mean a lot to us. We're here whenever you need us!
-Endurance
Reviewed March 23, 2025
Excellent interaction with the representative; information was shared, especially about how the financial affairs will be handled. I was provided a customer service number to use as needed. I would recommend this company to my family and friends.
Hi, Frances. Thank you for recommending us to your friends and family! We’re glad you had an excellent experience with our team. We look forward to having you as a client for many years to come.
- Endurance
Reviewed March 23, 2025
This company has been sending emails to me daily and at times twice daily, to solicit my business. I have tried blocking, unsubscribing and calling them to stop harassing me to no avail. They are obviously a horrible company.
Hi, Laurie. It sounds like the emails you’re receiving may be spam from an unaffiliated sender, as Endurance does not send excessive emails, and all our communications include a functional unsubscribe option.
We’d be happy to investigate this for you! Please forward screenshots of these emails to social@endurancedirect.com, and we’ll take a closer look. In the meantime, you can also block the sender in your email settings to prevent further messages.
If this helps resolve your concern, we’d appreciate it if you’d consider updating your star rating to reflect your experience with our team. Let us know if there’s anything else we can do—we’re happy to help!
- Endurance
Reviewed March 23, 2025
I have powertrain, engine, and transmission coverage with Endurance. It’s okay. The representative explained that if I have a problem with my car, I can take it to the dealership. But the last time I went, Endurance only covered $145 an hour, which they say is the local average rate. The dealership rate was $185 an hour, so I had to pay the difference.
We appreciate your feedback, Jay. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to ensure you have the best experience with Endurance.
Thank you, The Endurance Team
Reviewed March 22, 2025
What made me interested in auto warranty is that my 2020 vehicle already has almost 50,000 miles. I had to replace something at the dealership for $2,100, so I thought it would be smart to get an extended warranty. With so many vehicles, new or used, having issues, I started looking around and checking the Better Business Bureau, and Endurance seemed like the best option, and the person selling it did a great job.
The representative was good. He didn’t push me or try to sell me. He explained all the positives, though he didn’t mention any negatives. It left me with a good impression, so I decided to try.
He said it takes 30 days. I recently signed up, and I noticed that they don’t pay Endurance directly, they pay another company, which I don’t like. I thought it was all handled by Endurance. My payment is supposed to be monthly on the 22nd, It’s $145, not $245. It was confusing because I thought signing up meant automatic enrollment and service.
I wouldn’t have taken it if Endurance didn’t seem right. Maybe later, if I use this product and it doesn’t work, I’ll go to my dealership Chevy, Ford, and others accept this program. I’ve been to dealerships where I’ve overheard people complaining to service techs or the cashier that their extended warranty didn’t help them, but that wasn’t Endurance, it was another company. I keep seeing those commercials, and I’ll see how it really works to decide if it’s good or not.
Hi, Clifford. Thank you for recommending us to your friends and family! We appreciate your feedback and will be sure to share this information with our customer experience team, as we are always looking for opportunities to improve our service. We look forward to continuing to provide you with excellent service for many years to come.
- Endurance
Reviewed March 22, 2025
I reviewed the contract as I had an uneasy feeling about investing this much money in my vehicle. I love my Jeep and the warranty is about out. Either I am going to keep it another five years or someone in the family will use it (and they cannot afford repairs). The contract is very detailed. I had questions about major items and potential claims. Endurance's insurance specialist, Laritah, explained portions of the contract that I was confused about and put me at ease, feeling that I did buy what I hoped to get. You will see for yourself that Endurance is a great product.
Thank you so much for sharing your experience, Randall! It’s great to hear that our representative provided such great support during your sign-up experience. If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 22, 2025
The warranty on my car has expired, and I want to have my car covered. I have a friend who has Endurance. He told me they were good, so I decided to get an auto warranty from Endurance since they cover everything I need.
I was able to get full coverage, everything is in the contract. I read it, and they sent me all the details. It matches exactly what they told me. Customer service was very nice. They explained everything clearly and answered all the questions I asked, and I’m also good with the price.
We're happy to hear that our team provided you with excellent service, Ramon. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed March 22, 2025
I had paid for some major repairs on my truck myself, and when I saw the Endurance, I figured why not get it, in case something major goes wrong. The gentleman I dealt with was very knowledgeable about the product, and it was a good experience working with him.
Hi, Allan. We're so happy to hear that you're satisfied with your sign-up experience! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 22, 2025
I needed a vehicle warranty to own my car because it has a lot of electronic parts. I wanted to make sure that if anything goes wrong with it, these are taken care of. I called Endutance and CarShield, and Endurance was cheaper. Their rep explained everything to me really well. This young lady kept telling me things about that particular car. She said that I need to add this and that, and it made a lot of sense so I went on with it. It’s a five-year warranty and I start making my first monthly payment in April. The last two years are free.
Hi, Kenneth. Welcome to the Endurance Family! We're so glad you chose to join and appreciate you voicing your positive experience with the company. We look forward to having you as a client and providing you with excellent service for many years to come.
- Endurance
Reviewed March 22, 2025
When I bought my car, it came with a three-year, 36,000 mile warranty from Endurance. My experience signing up was good. The guy I talked to was very pleasant and nice. I had a really good experience. The customer service has been good so far. I haven’t had any problems at all. I'd recommend Endurance Warranty.
Danny, thank you for recommending us to your friends and those looking to protect their vehicles! We're thrilled to hear about your positive experience with our team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 22, 2025
When I was searching for a warranty company to go with, I saw that Endurance was listed as number one. I had a really good experience signing up with them, and the cost was good too.
Thank you so much for this 5-star review, Arleene. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs and provided top-notch service. We appreciate your honest feedback. If you ever need anything, we’re here to help!
- Endurance
Reviewed March 22, 2025
I was looking at a few other warranty companies and decided to go with Endurance. I had a good experience signing up. I spoke with the representative a couple of times, and he walked me through the process. They have good customer service.
Hi, Kendrick. Thank you for recommending us in your review! We’re happy to hear that our customer service team provided such great support during your sign-up experience. We look forward to having you as a customer for may years to come.
- Endurance
Reviewed March 22, 2025
I had an extended warranty that ended up really screwing me, so I went with Endurance. I did my homework on them and made sure I wasn't gonna get screwed again. The people there were good and the sign up was nice and quick.
Hi, Randy. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- Endurance
Reviewed March 22, 2025
My experience with Endurance was great. That's why I cancelled all the callers, people trying to get me to sign up with them. I said, "No. I'm staying with Endurance. So, don't call me no more or I'm gonna call my attorney on you.” These other companies are trying to screw everybody. That's why I let Hartford go. The sales rep I signed up with at Endurance was perfect.
Hi, Anthony. Thank you for recommending us to your stepson. We're so happy to hear that you're satisfied with your coverage plan and that you chose to stay with Endurance! If you or he have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 22, 2025
I wanted a warranty on my car for security. I had Endurance one time before years ago. This time, the price is a little bit higher than I want it. But it's lower than what I was paying for, so I'm just trying to weigh everything out. I've had to try and get new auto insurance, homeowner's insurance, and this insurance, so I’m bombarded with all this. Right now, I just wanna be covered. The salesman quoted me a price that was lower than a couple of others, so I decided to go with Endurance.
He was very good at what he does as a salesman. I was satisfied with him. He answered all my questions. He was patient and understanding. There was one little issue. But after I looked back over it, I realized that was probably on my behalf, so I disregarded it. I got my paperwork in the mail. I feel more comfortable and secure having a warranty. I haven't had to use the service as of yet, but the initial signing-on went well.
Hi, Christine. Welcome back to the Endurance family! We're so happy to hear that you're satisfied with your coverage plan and appreciate you recommending us to those looking to protect their vehicle.
- Endurance
Reviewed March 22, 2025
Try out Endurance. It would probably help you a lot in the future. There's great customer service. They're gonna be knowledgeable, and they're not gonna hide things from you. I had seen the ad on TV, and I looked at the reviews on Google. I was like, "You know what? I'm gonna try this because it seems like it'll work for me and my family." The signup process was amazing. I did it on the phone, and it was easy. The female representative was so pleasant. I talked to a guy too, and they're both very nice and helpful. I really enjoyed the conversation. The coverage sounds amazing.
Ericca, thank you for recommending us to your friends! We're thrilled to hear about your amazing sign-up experience with our team and appreciate your pricing feedback. We'll be sure to share this with our customer experience team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help! -
Endurance
Reviewed March 22, 2025
The experience was very pleasant and easy. Number one reason I chose Endurance is cost. The price was way less than everywhere else offered me. They have the longest term out of the rest of the places as well. Signup was very easy. I did over the phone, and it was done in under 30 minutes. The guy was very nice, and he sent me all the stuff over really quickly. So far, my experience has been really good.
Hi, Jessica. Thank you for recommending us to your friends! We’re glad you've found the process of signing up with Endurance to be easy and pleasant. Looking forward to providing you with excellent service for many years to come.
- Endurance
Reviewed March 22, 2025
I don't recommend using this company. The salesman/woman promised me that my truck would be covered with a 6in lift kit and bigger 37in tires. I had a claim today for my transmission going out and was told that my tires were .12 of an inch too big and they denied my claim even after paying a surcharge for having bigger tires and a lift kit, my total policy costs was $7100, at 1st they were prorating a refund, but I’ve never used the policy so now they say they will pay 100% refund, we shall see. 2021 Silverado LTZ 3.0 Duramax.
Felipe, we’re sorry to hear about your experience. Protecting customers from costly breakdowns is the heart of our business. If you'd like to discuss your experience further, please email us at feedback@endurancedirect.com. We'd love the opportunity to see what we can do to make things right.
- Endurance
Reviewed March 22, 2025
I will recommend Endurance. Like anybody else, the cost of these vehicles nowadays is outrageous. So, to add that extra protection, why not? Their professionalism at Endurance was very good. They went over how the program functions and all that.
Hi, Corey. Thank you for your recommendation. We’re so grateful to have you as a part of the Endurance family and for you and your wife's trust in us. We look forward to continuing to provide you both with excellent service in the future!
- Endurance
Reviewed March 21, 2025
I heard Endurance advertised on TV, so I called and spoke with a representative. He told us that Endurance pays Chevrolet directly, which I thought was a good thing. We haven’t had to use the coverage yet.
The representative was very knowledgeable. He understood my concerns about dealerships not accepting certain warranties and understood what I needed. Overall, it was a good conversation. He explained that the coverage would start 30 days after the first payment, and I went ahead and completed everything with him.
Thanks for sharing your experience, Melanie! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed March 21, 2025
I talked to people at different dealerships, and they told me Endurance was one of the better options. I haven’t had Endurance very long, so I can’t really speak to the experience yet because I haven’t needed to use it. Signing up was easy, and I had a good experience with that. The only thing is I forgot to tell them I needed the military discount.
Hi Andre! Thank you so much for sharing your experience with Endurance! We're thrilled to hear that the sign-up process went smoothly and that you're satisfied with both our pricing and services so far. We believe that no news from customer service can indeed be a good sign as well!
It sounds like to further make the most out of your package, you might explore applying the military discount by contacting us. Our team is ready to assist you with that or leave the process easy by possibly enhancing this current positive experience. We appreciate your recommendation to others and look forward to continuing to serve your needs. Please let us know if you have further questions in the meantime—We're always here to help!
- The Endurance Team
Reviewed March 21, 2025
The customer service was informative and professional. Endurance was flexible on matching prices. They were pretty competitive.
Hi Eli! We're thrilled to hear about your positive experience with our team at Endurance. It's great to know that our competitive pricing and customer service exceeded your expectations. Thank you for choosing and recommending us! We're happy to have you as part of our community and look forward to continuing to provide you with top-notch service in the future.
- The Endurance Team
Reviewed March 21, 2025
I signed up for Endurance because my car's warranty expired and I needed some coverage. The coverage, the sales agent, everything was very good.
Hi Andrew! Thank you for sharing your positive experience! We're thrilled to hear that you found the sales agent and coverage through Endurance to be excellent. We appreciate your kind words and look forward to continuing to provide comprehensive coverage for your needs.
- The Endurance Team
Reviewed March 21, 2025
I’ve been interested in Endurance because of a lot of repair bills. The cars are getting older and racking up a lot of miles. My wife’s Jeep is over 200,000 miles now.
The lady I worked with for the Jeep was phenomenal. She was attentive, pleasant, easy to understand, and had all the answers. Couldn’t have been any better. She went over everything it covered. I asked questions about what it didn’t cover, and the pricing.
Hi Terry! Thank you so much for sharing your positive experience with us! We're thrilled to hear that our representative made your sign-up process exceptional and that all your questions were addressed thoroughly. We understand the growing importance of having reliable coverage. While we're glad to hear your experience has been satisfactory, we hope any future interactions with our claims process live up to your expectations and allow you to recommend our services with confidence. Please let us know if there's anything more we can do to assist you further. We're here for you anytime!
- The Endurance Team
Reviewed March 21, 2025
I purchased a really nice but higher mileage car and I wanted to have some extended coverage on it, so I decided to get Endurance. The price is a little higher since I’m paying monthly and I could probably get it cheaper if it’s pre-pay, but I don’t want to spend the extra cash all at once.
The signup experience has been good, but I’ve only had a little over 30 days and I haven’t used it yet. I did quite a bit of shopping before choosing them. Later, when I looked for a friend, I found a better deal with another company. So it really depends on the vehicle, some have higher rates and some have lower rates for coverage.
Hi Mark! Thank you for sharing your feedback. We understand that choosing between pre-payment options and monthly payments can be a difficult decision. Our goal is to offer flexible plans that accommodate various needs and budgets. If you have any further questions or need guidance on selecting the best plan for you, we'd be happy to assist. Please feel free to reach out to us whenever you need support. Your input is important for helping us enhance our services, and we appreciate the opportunity to serve you.
-Endurance
Reviewed March 21, 2025
I purchased an auto warranty for my 2017 Ford Fusion and so far, so good. Signing up with Endurance was easy to do. The only issue I had was when they dinged my credit card, it didn’t recognize the charge, so they denied it. I had to go back and talk to my credit card company and then it went through. It wasn’t Endurance’ fault though. I give their customer service the kudos. It’s a bit pricey but if I have a problem, it’s worth the cost.
Hi Sara! Thank you for sharing your positive feedback with us. We're thrilled to hear that you found the sign-up process straightforward and our customer service helpful. We understand the importance of resolving issues quickly, and we appreciate your mention of the timely resolution with your credit card. We look forward to being your steadfast partner on the road with your 2017 Ford Fusion. If you need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 21, 2025
The Endurance auto warranty with our Chrysler expired, so we went ahead and got a new one replaced. The sign-up process was very good. Kendrick was amazing and had all the answers. I already referred my son and he signed up.
Hi, Pegg. Thanks so much for taking the time to write us a review and for recommending us to your son! We're thrilled to hear that you're satisfied with your experience and coverage with Endurance.
- Endurance
Reviewed March 21, 2025
I drive a diesel pickup and the price for parts and labor on these things are pretty high. I wanted a little bit of coverage so I got Endurance. I contacted a sales rep and he was very good. He answered all my questions. I actually called back because I had more questions and he did very well. It’s a great program overall.
Hi William! Thank you for sharing your experience with us! We're thrilled to hear that our team has been professional and informative right from the start, addressing all your questions with ease. While we strive to provide the best services possible, we appreciate your flexibility regarding program perks. It’s fantastic to know that you feel confident recommending Endurance to others. Your satisfaction is our priority, and we look forward to continuing to meet your vehicle protection needs. If you need any assistance in the future, we're here to help!
- The Endurance Team
Reviewed March 21, 2025
Getting Endurance was a good idea because I didn't have a warranty any further on my vehicle and it's getting older. The sign-up was easy.
Thomas, we’re so happy to hear you found our sign-up experience to be straightforward! If you have any questions, please don't hesitate to contact us.
- Endurance
Reviewed March 21, 2025
I saw that commercial on TV, a race car driver, different people, saying how they saved their butts on repairs. And I bought a really nice truck that I love. It's huge. And getting Endurance seemed like a smart thing to do.
The cost was a bit high. There weren't too many options because of how old the truck was. And because I bought it used. It isn’t too much but if something does happen, it'll pay for itself. They told me what I could get and how much it was gonna be.
When I bought the policy, the guy told me that I was able to do my own oil changes and my own maintenance, which I didn't wanna make a claim for. But then I had called to switch my payment over to a different credit card. The lady told me that my claim would get denied later down the road if I was doing my own oil changes.
That was a little worrisome. Because I'm mechanically inclined. I'm not a certified mechanic but I've changed my own oil and done all kinds of things, replaced radiators and starters, by myself all the time. But not being able to do that put a wrinkle in my plans. I definitely don't wanna be in breach of our contract. I've had nothing but great service so far.
Hi Richard. Thank you for sharing your thoughtful review. We're thrilled to hear that you decided to invest in Endurance to protect your recently purchased truck and are enjoying the service overall.
We're pleased that your customer service experience has been generally positive, but we genuinely apologize for any confusion regarding vehicle maintenance and its impact on claims denial. To ensure clarity, we encourage direct communication with our team so your experience aligns perfectly with your needs.
If you need further clarification or assistance, please don't hesitate to reach out to us—we’re certainly here to help. We appreciate your recommendation and look forward to continuing to provide quality protection and support.
- The Endurance Team
Reviewed March 21, 2025
My car is 2018, and it's only got 80,000 miles on it, but I thought that maybe I should try Endurance out because it might have a transmission go bad. I saw them on the TV and their rep was respectable.
Hi Robert! Thank you so much for sharing your positive experience with Endurance. We are happy that our team provided you with a smooth sign-up process, and we're pleased to learn that our coverage has offered you peace of mind for your vehicle. It's great to hear that you're able to navigate showing your plan at your Toyota dealership with ease. If you ever need assistance or have any questions in the future, please feel free to reach out—we're here to help. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 21, 2025
Please save your money. They do not honor their extended warranty plans. I had purchased the best plan they had for my vehicle and when I had problems they would not honor the plan. They denied my claim and wanted me to pay out of pocket before they would authorize any work on my vehicle. Please save your money. This is a terrible company.
We apologize for the negative experience you encountered with your auto protection plan. The denial of claims when in good standing is particularly frustrating, and it's never our intent to leave any customer burdened with out-of-pocket expenses their plan should cover. We would be grateful for the opportunity to revisit your situation to validate the claims/decisions made and see if any reconciliation is plausible. Please reach out to team directly at feedback@endurancedirect.com so we can ensure a clearer resolution moving forward. Your input is invaluable for improving our service and restoring confidence as our goal is to make a better streamlined sale, contract signing, and claim processing a hassle-free endeavor. Thank you for sharing your concerns.
-Endurance Team
Reviewed March 21, 2025
The deal of the manufacturer’s warranty has expired so we got Endurance. Setting up with them went fine and we didn’t have any issues. So far, our experience with them has been good.
Hi Frank! Thank you for your feedback. We're happy to hear that the sign-up process was smooth and that your overall experience has been positive so far. We always strive to make our customers' experiences hassle-free and straightforward. If you have any questions about your coverage or need more information on other coverage options available, please feel free to reach out to us. Welcome to the Endurance family, and we're here whenever you need us!
- The Endurance Team
Reviewed March 21, 2025
I looked into a warranty because I have an older car and I may need something done from time to time. The signup process with Endurance was smooth. The person was very informed, answered all my questions. The cost is okay, but I don't like having to wait 1,000 miles because I don't drive much. It's not like when I was working and going back and forth to work. The 30-day wait is okay, but that 1,000 miles, it's gonna be a challenge.
Hi Cora! Thank you for sharing your experience! We're happy to hear that the sign-up process went smoothly and that our representatives were able to answer your questions comprehensively. We understand that the 1,000-mile condition can be challenging for some customers who drive less frequently. Please know that your feedback is valuable to us, and we appreciate your input as we strive to improve our offerings. If you have any questions or need assistance in the future, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 21, 2025
Everything went fine. The warranty on my truck was running out and I had no problems whatsoever signing up for Endurance.
Hi Richard! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our sign-up process and customer service met your expectations and that you're satisfied with the cost and coverage so far. We're committed to providing ongoing support for your vehicle needs. If you ever have questions, we're here to help!
- The Endurance Team
Reviewed March 21, 2025
The cost of repairs were high, so I went through ConsumerAffairs and found Endurance. I’ve also seen them on TV, I googled them and they were ranked one.
The signup process was super easy. Price-wise, it’s reasonable. If it were a gas vehicle, I probably wouldn’t have done it, but it’s a diesel, and repairs are much higher. The cost is comparable to others, and the reviews are a little better.
Hi Doug! Thank you for sharing such a positive review! We’re thrilled to hear that our sign-up process and coverage have exceeded your expectations and that you're enjoying our app's intuitive design. It's also great to know that you find our pricing competitive and the service deserving of a 5-star rating. Recommending us to your friends and family is the highest compliment we can receive. If you have any questions or need assistance in the future, we’re always here to help!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
