Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,957,941 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 2, 2025
I originally signed up to become a member 4/12/25. Unfortunately the rep at the time was NOT clear about the pre-existing issue clause in their contract as well as that you cannot immediately go service your vehicle after you purchase a package with Endurance. I was very clear that this was my FIRST time ever doing an extended warranty and that my truck needed attention to the transmission and it had gotten worse. Fast forward after dropping my truck off for 3 weeks, I’m now advised I didn’t approval from Endurance to service my truck because it has a preexisting issue and that’s in Endurance policy. The same policy I wasn’t told about the day of signing. Still waiting on full refund for this complete inconvenience and nightmare of an experience.
Hi, Ryan. We’re sorry to hear that your experience didn’t match your initial expectations. We strive to be transparent about coverage terms, including the exclusion of pre-existing conditions, and regret any confusion that may have occurred.
Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.
-The Endurance Team
Reviewed June 2, 2025
Warranty sounds great, hope it is as good as it sounds...My sales man was great... Thanks for the great service, this warranty does sound great and I hope it is as good as they state in the phone call... My sales rep was very intelligent and knew exactly how to explain the warranty to me...
Hi, Christopher. We're thrilled to hear you had a great experience with our sales team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 2, 2025
I set up everything with Endurance online, but we did talk with them. We spoke to a very kind and informative rep, and we picked the best choice. I wanted to get another one, but I can't afford it on my other vehicle yet. I'm working towards it. Overall, the options that we received with Endurance were wonderful.
Thank you for your wonderful review, Keith! We're thrilled to hear that you had a positive experience working with our representative and that you found our options to be perfect for your needs. We'd love to assist in the future when you’re ready to get coverage on your other vehicle. Don’t hesitate to reach out if we can help in any way!
- The Endurance Team
Reviewed June 1, 2025
Endurance warranty promises to fix things in their warranty but they do not honor it. And they come up with excuses and offer to give you free monthly payments but they do not fix your car. Endurance is a scam. Dont buy their warranty. I had two policies with them, one for my Mercedes and one for my BMW. Stay away from this company, it's a fraud and a scam.
We are sorry to hear that you may not have had the best experience with us, Bob. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely, The Endurance Team
Reviewed June 1, 2025
I needed to get some warranty on my car. So, I called Endurance and the guy who sold it to me was really nice and gave me a great deal, and I took it. He let me know everything that I needed to know. And if there were some discounts that I could get, he made sure I got them. I had some financial problems. The payment was a little high because CARFAX was going to charge me $99, but I went ahead and went with him because I think that Endurance might be a better company. I pay 126 for Endurance. The salesman did his thing. He made me want it because he gave me discounts that he could give me, and he told me the things that would be covered. So, he sold me.
Thank you for taking the time to share your feedback with us, Rebecca. We're pleased to hear that our sales team provided clarity and ensured you had a positive experience. If any questions arise or if we may assist you further, don't hesitate to contact us.
- The Endurance Team
Reviewed May 31, 2025
My uncle works with Endurance. He has a Mercedes-Benz S550. And I was buying a Range Rover. These luxury vehicles definitely need to have an extended warranty if they're not within the factory warranty. And he told me that extended warranty was a great company to go with until I found out recently that Endurance doesn't actually work with Range Rover dealerships anymore.
I still have it on the Range Rover but I'm looking around for other extended warranties. I've heard good things about Endurance but after I got it, I've been hearing a bunch of negative things about them. So, I'm not even sure that I'll stick with them.
The shop will use Endurance if Endurance will pay. The problem is they charge $265 an hour for labor and Endurance only pays up to $150. If I’m paying Endurance, I shouldn't have to pay anything out of my pocket. If I'm under contract, everything is covered.
When Endurance explained it to me, they said everything will be covered. New parts will go in the car. I could send them to any Range Rover dealership. And now all of a sudden, I can't. When you're hearing it from a sales consultant or whoever that's setting you all up for this, tells you one thing and then you come to find out you really can't do everything that he's telling you that you can do. So, that sucks, honestly.
It’s easy to get signed up with Endurance, but some of the information that was provided to me was false. Make sure to fact-check them, make sure you get every other information that you need, and make sure they work with a certified dealership that works with your car.
Regarding their pricing, I would rather have them split it out over the five or six years instead of just doing three years. That would have helped me in my pocket payment-wise. When you're talking about giving out $273, a $10,000 contract and they don't work with the actual dealership, that's a lot of money. When Range Rovers was offering me a five-year extended warranty and it's payments for 18 months with five-year warranty and their payment was $279. So, for 6 bucks more, I can actually work directly with the actual dealership.
Tyrone, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely, The Endurance Team
Reviewed May 31, 2025
Endurance seems to be more complete, professional, and knowledgeable. Their price was right there too, so I decided to go with them. The customer service representative who helped me during signup was very good and thorough.
Thank you for the 5-star review, Stephen. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 31, 2025
I was once a member of CarShield and they totally screwed me over after a year and a half. Endurance seems to be the other company I could go to so that’s where I went with. I signed up a month ago and the process was fantastic. The guy I talked to on the phone was absolutely tremendous in helping me out.
In terms of pricing, they’re better than CarShield. I’m paying $10 more per month for Endurance and the $30 application fee. But it’s no big deal. I’m paying for 36 months and I get the last 12 months for free. It’s a four-year deal so it’s great. I’ve recommended them to a couple of people.
Thank you for sharing such wonderful feedback about your experience with Endurance. We’re delighted to hear that you found our signup process seamless and our plan options appealing. Your confidence in our service and your recommendation mean a lot. We appreciate your trust and support, and if there's anything more we can do to assist you, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 31, 2025
Called Endurance and the representative came on. I asked her was I able to take my car to the shop, the representative said, "Yes you available to take your car to the shop." When I take my car to the shop, the shop called Endurance and Endurance telling them that they cannot pay for the repairs because he didn’t put 1000 miles on the car. He only did 800. So I called Endurance and ask him. Why did they say I could take my car to the shop and now they don’t wanna pay for it, they telling me that you need 1000 miles as the contract says but I’m explaining to them that the lady I spoke to on May 23 didn’t ask me how many miles I had on the car. All she said was, "Yes you could take your car to the shop." I don’t think it’s right. Now I can’t fix my car because Endurance does not want to pay for the repairs. I do not recommend Endurance at all. I even offered to pay the $800 because I’m short mileage 200 and they still didn’t do it, this is unbelievable.
Hi Manuel, We're sorry to hear about your claims experience and for any confusion surrounding the mileage requirement outlined in your contract. Our commitment is to offer transparency and support to all concerns our customers might face. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed May 30, 2025
I’ve had Endurance since 2018 when I bought my used car, and the warranty had expired. Over the years I’ve had them, everything’s been fine, no problems at all.
Hi Martin, we're glad to hear you chose to renew your plan with Endurance and that your interactions with our team have been satisfactory. We appreciate your loyalty and are here to support you with any future needs!
- Endurance
Reviewed May 30, 2025
My mate has another car, and she went with Endurance. So far, they’re treating her good. So, when I bought a car, I jumped on and went with Endurance also.
Customer service was excellent. It actually has some benefits that I didn't even know about when he was explaining everything to me on the coverage and everything. So, I was excited about that. I told my parents and everybody else about it.
Donnell, thank you for recommending us to your parents! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 30, 2025
I wasn’t really looking for anything, but they called me, and I started thinking about it. My vehicle is a 2011 and it’s getting older. I figured out there would be issues down the road and I wanted to be covered. The sales representative that I spoke to was very kind and respectful, and the coverage offered from Endurance met my expectations.
Thank you for taking the time to share your positive experience with us, Donald! We're delighted to hear that the sign-up process was smooth and that you felt well-informed and respected throughout your interaction. We aim to continue providing you with excellent service, and your satisfaction is our highest priority. We truly appreciate your confidence in Endurance and look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed May 30, 2025
I need an auto warranty for my car that I bought last January, so I decided to get coverage from Endurance after I saw good reviews on Facebook. Customer service was nice and they answered all my questions. The cost is reasonable for $136.
The only thing I complained about was changing my due date. Because I called to change my billing date to the 4th or 5th because the 1st doesn’t work for me. I don’t want all my bills hitting at once. They said they couldn’t adjust it.
We truly appreciate your kind words and glowing 5-star rating, Jarriod! It's fantastic to hear that you had a positive sign-up experience and found our customer service team exceptionally friendly and patient. Rest assured, our commitment is to provide you with excellent service should you need it in the future. Thank you for choosing us!
- The Endurance Team
Reviewed May 30, 2025
I just bought a used car and I wanted to make sure that it was covered. I have purchased Endurance and I’m just waiting for the probation period but everything’s going good. The timeframe with the rep, Moses, was top. Overall, it’s been a great experience.
Thank you for the 5-star review, Michael. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We look forward to continuing to provide you with excellent service for many years to come.
- Endurance
Reviewed May 30, 2025
I saw Endurance ads on TV and thought I'd better check my car warranties and found out they had expired. I don’t like paying for it, but I wanted to make sure I can cover expenses if something happens.
The representative explained everything to me, and I agreed to it. It seemed she was very informed about the product. She was very cordial and business-like, so it was all good.
Hi, Mary. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed May 30, 2025
Someone called me last week and I told her I'm not sure if I wanna continue with my Endurance Warranty contract because I can't wait that long to get my car fixed. I feel like I may have to call in and cancel.
With signing up, everything was fine. The customer service representative was very helpful and I felt comfortable. I just wish I would have had some time to really collect on the actual contract that they're giving.
Thank you for sharing your experience, Kristy. We’re glad to hear the sign-up process went smoothly and that you felt supported by our representative. That said, we completely understand your concerns about repair turnaround times and how that can impact your ability to rely on your coverage when you need it most.
We’d love the opportunity to learn more about your specific experience and see if there’s anything we can do to help or clarify. Our goal is always to provide fast, dependable support, and we appreciate your feedback as it helps us improve. When time allows, please send us an email at feedback@endurancedirect.com so we can learn more about how your experience with Endurance could have been better.
Thank you,The Endurance Team
Reviewed May 30, 2025
The sales agent answered every question I had. He was knowledgeable and very friendly, and I was pleased with him. I thought the price was quite reasonable considering it’s only a couple of dollars more than the car payment. It’s well worth it in case something major goes wrong with my car.
Hi, Tom. We're thrilled to hear that our service met your expectations and that your interaction with the sales agent was excellent. It's great to know that our team offered both the knowledge and friendly support you expected. Thank you for choosing Endurance and reaching out about safeguarding your peace of mind. If you need further assistance, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 30, 2025
I needed a warranty for my two vehicles, and Endurance was highly recommended by a friend. The sign-up process was good. The representative was very knowledgeable and walked me through what I was looking for, which gave me confidence.
Thank you for sharing your experience with us, Robert. We're delighted to hear that our representative provided the thoroughness and expertise needed to make the sign-up smooth and seamless for you. Should you need further assistance, feel free to reach out. Thank you for giving us the opportunity to protect you and your vehicle. We look forward to continuing to support you.
-Endurance
Reviewed May 30, 2025
I got Endurance after finding out my previous warranty was going to expire. Their sales agent was very nice and professional. She told me about the extra stuff that they were throwing in just for their appreciation. I found that to be wonderful.
Thanks for sharing your experience, Brenda! We're glad to hear that the sign-up process went smoothly. It's great to know our team provided you with excellent service and the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
My car is a 13-year-old Mustang with 117,000 miles on it. I had CarShield for a couple of years, then I found that they weren’t giving me even 90% of the repair price. One repair was $1,10,0 and they only paid $700. That happened twice, and that's not good. They also said with a $100 deductible, they’ll pay for car repairs. They pay less than that, so finally, I said, “To heck with it.” I got rid of CarShield and said, “Let me try something else.”
With Endurance, there were no forced sales. If somebody gets too pushy, I would hang up and say I'm done. But I called them, they didn’t call me, and the rep said, “You can sign up and you have 30 days to cancel.” It's a $100 deductible and they pay you full price and the rep stressed that several times. I told him that I left CarShield because they said they're gonna pay for repairs but didn't say full price minus deductible, and the Endurance rep said, “We're gonna pay for car repairs.” That's ambiguous, but this guy made it very clear. He goes, “We pay for everything like electrical and air conditioning, except brakes and tires.” That's reasonable and I understand that. It was a good experience.
Thank you for sharing your detailed experience with us, John. It's wonderful to hear that you're happy with your decision to switch to Endurance and that our team could address your previous concerns with clarity and professionalism. We look forward to being your trusted partner on the road and assure you of continued, dedicated support. Should you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.
- The Endurance Team
Reviewed May 30, 2025
I got an extended warranty because of how complicated cars have become. Cars aren’t cars anymore with just an engine. Now we’re driving a computer. I like that when I got Endurance, there are no strings attached. If I don't feel it’s worth it in three months, I can drop it. The rep I talked was very knowledgeable and professional. I told her about my concerns, and she told me about the various plans and went over everything. I was on the phone probably an hour with her. I felt very comfortable in going ahead and signing that day.
Thank you for your positive feedback and for sharing your experience with us, Robert! . We're thrilled to hear that our sales representative provided the clarity and reassurance you needed. If you have further questions or require assistance, don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 30, 2025
Getting an Endurance extended warranty was a great move for me. I'm glad they accepted me and we were able to work something out. I had a previous warranty and it was going to expire in August. The Ford dealership gave me the information and told me give Endurance a call. It goes into full effect during the 8th. Both my parents will also be getting Endurance.
Thank you so much for sharing your positive journey with us, Vernon! We're delighted to hear that the transition to Endurance was smooth and accommodating for you. It's wonderful to know you're happy with your decision and even considering recommending us to your family. We're excited to continue providing the coverage and support that meets your needs. If there's ever anything more we can do for you or questions arise, we'll be here to help!
- The Endurance Team
Reviewed May 30, 2025
Endurance’s customer service during signup was good. I’d recommend them.
Hi, Krystal. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed May 30, 2025
I have an extended warranty on my vehicle right now that I got when I first purchased the vehicle. And that extended warranty is going to expire at the end of next month. So, I just picked up another warranty. I've been seeing the commercials that have Danica Patrick on it a couple times. And I went online and just looked into it and it just seems like Endurance would be a fit for me.
The sign-up was good and easy, and it was nice talking to someone. I didn't have to go through different channels of automation before I got to a person. When I went online to put in my information, I got a call right back immediately. I had to go outside and just get the information that was needed regarding my vehicle.
Thank you for the 5-star review, Toni. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 30, 2025
My experience with Endurance was good. The second person I talked to explained things better for me. I was going to cancel, but he told me all the things that I had and that made me feel better. For everything that I'm getting, the cost was very affordable. The only thing is that I was told I would receive a hard copy of ym contract in the mail,but I never did. Besides that, I'm happy with Endurance.
Hi, Emma. Thank you for taking the time to leave us a review. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve.
You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Sincerely, The Endurance Team
Reviewed May 30, 2025
I just bought a policy from Endurance a few weeks ago. The gentleman I spoke with was very polite and professional. He offered me what I thought was good terms.
Thank you for your kind words, Paul! It's great to hear that the sign-up process went smoothly, and we truly appreciate your recommendation! If there's anything else we can assist with, please let us know.
- The Endurance Team
Reviewed May 30, 2025
The sales agent at Endurance was great because they cared about what I was talking about. I used to have CarShield, and all they wanted to do was take my money. I called Endurance and talked to them, and that experience made me feel comfortable enough to sign up. I was also impressed with a lot of the coverage they offered.
Trudie, we so appreciate your review and look forward to continuing to provide you with excellent service!
- Endurance
Reviewed May 30, 2025
I did not have a good experience. Endurance doesn’t cover a lot of things, like the braking system and sensors, and that’s not fair. Those should have been covered. Even when you get certain things worked on, they don’t pay for the labor. For the price I pay, it should have been way better.
Andrew, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed May 30, 2025
I have a 2013 150 and it only has 49,000 miles on it. The auto warranty I was with went bankrupt so I went with Endurance. I trust Danica Patrick, a NASCAR racer and patriot. Kris was my rep and she was awesome. She knew that I was really not trusting. She said, “Larry, you can trust it.” That was one of my main concerns. I needed some help in case something goes wrong in my truck, so I can get it fixed. So far, I’ve had a good experience with Endurance. I talked with them the day before yesterday. They're gonna mail me a copy of my booklet in paper so I know what they are gonna cover. I don't like my phone as I'm not technology savvy.
Hi, Larry. Thank you for taking the time to share your story and express your trust in our service. It’s fantastic to know that our team provided support and understanding that is suited to your financial and personal situation. Danica Patrick’s endorsement means a lot, and we’re glad it reinforced your confidence in our coverage. Should you have any questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 30, 2025
I’ve had Endurance for just two months, and I’ve never had to use it. The guy who assisted me in signing up was very polite and efficient, so I was very satisfied with the experience.
Hi, Renzo. We appreciate the rating and are glad we could provide you with a positive experience!
- Endurance
Reviewed May 30, 2025
I had another warranty company that didn't want to pay any claims, so after two years, I decided it was time to change. I don't know how Endurace is going to be -- It’s only getting close to 30 days now. It might be the same way, but we'll see how it's gonna work. Customer service was good.
Thank you for the review, Hilary. It sounds like you had a positive experience with our team. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- Endurance
Reviewed May 30, 2025
I love my car and it's my dream car. It's a Dodge Challenger, and I keep it nice and clean. I'm disabled and I get just a little over $1,000 a month on my disability. And that pays my bills. If anything goes wrong with my car, I can't afford to pay it. I don't want to leave it on the side of the road, so I have AAA insurance also. And I have roadside assistance with them 200 miles, because I don't ever drive that far.
The guy from Endurance was nice on the phone. The sign-up was really easy. But you have to read the policy over and over until you learn it. So far, with my car, being a 2014 and not the old style that we used to have here, everything's made cheaper. And so, things are going to go wrong sooner than these million-mile cars we used to have.
Hi, Thomas! We're thrilled to hear that the process of signing up with Endurance was seamless and that our representatives made it a pleasant experience. We understand that navigating the details can feel overwhelming, but we're always here to help clarify any questions or concerns you might have. We appreciate your trust in us and are committed to offering you continued support and peace of mind. Should you have any questions or require assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 30, 2025
I've been seeing ads online and on TV and stuff about other companies. And somehow endurance popped up. And so, I thought I would give it a try. It’s been a month since I signed up and their customer service is good.
Hello, Susan! We're thrilled to hear that your experience with Endurance has been smooth and that our customer service team made your sign-up process straightforward. Thank you for choosing us and for sharing your positive experience. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed May 30, 2025
My vehicle is getting a little older and it’s out of warranty, so I might as well give it a try. So I signed up for Endurance Auto Warranty after seeing advertisements and mailers about their coverage.
Hi Jeff, thank you for sharing your positive experience with us! We're thrilled to hear that you found the sign-up process simple and our customer service team helpful. It's great to know that you've had a smooth experience so far. Should you ever need any assistance in the future, we're here for you at any time.
- The Endurance Team
Reviewed May 30, 2025
Had Endurance with last vehicle. Price was great. Customer Support has been great every time I call. They take their time, break it down to understand and very knowledgeable regarding my questions. Thank you!!!
Hi, Heidi. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed May 30, 2025
The Endurance signup process was okay. I had no problem. The customer service was knowledgeable and they explained a lot. They went through a lot, so the process took a while. The cost was good. I called back and they lowered it down a little because I was going to cancel it. But I don't even know if I can really keep it right now. I just got a new car and I have full coverage insurance on it.
Thank you so much for choosing Endurance, Angela! We're thrilled to hear that your sign-up experience was smooth and that you found our customer service knowledgeable. If you ever have questions as you consider your options, please don't hesitate to reach out. We're here to support you through any decision.
- The Endurance Team
Reviewed May 30, 2025
The factory warranty on my vehicle was running out, so we wanted to put something on it. Signing up with Endurance was great. I liked the offer, and they were willing to work around payments because we’ve got two cars that we needed warranty on, and it was going to be expensive for us. They did that so that we got to where it was beneficial to us. The cost was terrific.
Hi, Susan. Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our offer was both competitive and flexible, fitting your budget perfectly for both of your vehicles. Hearing that you found our customer service and payment options helpful in achieving peace of mind with your warranty coverage is especially rewarding to us. Thanks again for choosing Endurance. We look forward to continuing to serve your vehicle protection needs!
- The Endurance Team
Reviewed May 30, 2025
I got Endurance because I believe they don’t have third party person. Overall, customer service is good and I would recommend them.
Thank you for the 5-star review, Ida. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 30, 2025
I haven't experienced using Endurance Warranty yet, but talking about it was a 5-star experience. They were super at the beginning. The guy that I had was super nice because I wasn’t sure what I wanted to do. I was real hesitant, so I called a lot of times, and he told me that I had time to think about it. I didn't feel pressured. When I called back and was gonna cancel, he was good enough that he made me hang on.
HI, Scott. We're thrilled to hear about your positive experience with our representative and your five-star rating! We value your satisfaction and are glad to have reassured you about your decision. If you need any further assistance or have additional questions in the future, we're always here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 30, 2025
Allec was very helpful in helping our family continue our services after we had a financial decrease in our budget. I thought we would have to cancel but he thoughtfully helped us come up with a plan to keep our services and protect our vehicle against repairs. I have a peace of mind knowing we're still covered. This is a company that truly cares!
Thank you so much for sharing your experience, Tonya! We're thrilled to hear that our team was able to assist your family in continuing your coverage despite budget changes. We're committed to supporting our clients’ needs and are here for any future questions or assistance you may require. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
The signup process with Endurance was good. I didn't understand some of the stuff because I signed up on my phone, but I called them and they explained everything to me. They told me the best plan that was available and I chose that. I have not used Endurance yet.
Thanks for sharing your experience, Donald! It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
I bought a used car at a car lot and I don't have a car payment. It's 2012, and I figured I might as well get something just in case you never know. I shopped around a little bit, and I was also told that Endurance was the better of the warranty companies. The representative that I worked with seems very knowledgeable, very personable, and very kind. I was looking for full coverage, and it was in my price range.
Hi, Teresa! Thank you for sharing your experience with us. We're thrilled to hear that you found our sign-up process seamless and our representatives helpful and kind. Though you haven't needed to utilize your plan yet, we're committed to delivering reliable and outstanding service whenever you do. If you have any questions, feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 30, 2025
I was getting some emails from Endurance and I asked my mechanic if he knew anything about the company and if he had good feedback. He said he hasn't had any issues working with them. Their plan options were fairly reasonable. Customer service was pretty good too except they spelled my name wrong on my email. I never got my documents for a month. I was like, "They took my money. Why have I not gotten anything?" But once I got that straightened out, it was fine. I would recommend Endurance.
Hi, Jena. Thank you for choosing Endurance and sharing your thoughtful review! We're delighted to learn that our plan options and costs met your expectations. We sincerely apologize for the delay caused by the misspelling of your name and appreciate your patience as we resolved this issue. Please rest assured knowing our team is dedicated to providing you with timely and efficient support. Don't hesitate to reach out to us anytime for further assistance.
- The Endurance Team
Reviewed May 30, 2025
I haven't started coverage yet.. It starts in June with a 30 day or 1,000 miles.. I'm glad I saw the ad online.. I have my contract and my membership card. I don't have anything else to add at the moment. The reviews for Endurance look excellent, compared to some other companies!! Thank You!!
Gretchen **
Hi, Gretchen. Thank you for sharing your initial experience with us! We're thrilled to hear you're pleased with your decision. If any questions arise before your coverage kicks in, please feel free to reach out. Thank you for trusting us with your peace of mind!
- The Endurance Team
Reviewed May 29, 2025
I declined to purchase an Endurance Warranty. I'd attempted to get a quote from Endurance Website. It repeatedly advise me that there was a "problem" with my detailed submitted information. So I finally called their contact number and was greeted by a very congenial man who somehow had his hands on my complete application including all the details I'd entered. From there the conversation deteriorated. I was seeking written details of what would be covered, and what not, and a breakdown of costs and option. Instead, he kept offering me a continuing parade of changing options.
Every time I asked a question, he would reply with something like "Oh, you know we can factor that in, and give you special price for that today." Every question I asked provoked a new proposal from him. I kept asking for a written summary of details, but he repeatedly said, "we don't offer written quotes." Every time I said that, the price dropped by a couple bucks, and/or the terms he was verbally proposing changed again, supposedly in my favor.
In sum, I never got what I needed to properly reflect on coverage from Endurance. He also kept repeating words to the effect, "we can't duplicate this deal if you call back, later. These are first-call options." He kept ramping up the pressure to make a "sale" entirely over the phone. I finally said, "I think we're done here. This isn't the way I do decision-making." Although remaining congenial throughout, he replied, "I think you're making a big mistake," and hung up before I could finish saying, "thank you for your time." With those kinds of sales practices I will never trust this company with my business.
Thank you for sharing your detailed experience with us, Roy. We sincerely apologize for the frustrations you encountered while trying to understand our coverage plans and obtain a written quote. Our intention is never to make our customers feel overwhelmed or pressured during the consideration process.
We appreciate your feedback as it helps us identify areas for improvement, ensuring we provide clearer communications and excellent service in future interactions. If you ever decide to revisit coverage, we’d be happy to connect you with a specialist who can walk through everything at your pace, no pressure.
- Endurance
Reviewed May 29, 2025
I saw another company on TV. When I went to look them up on the internet, I saw that Endurance was the number one company. It was very prompt. The guy who signed me up was really, really nice.
Thank you for sharing your positive experience with us, Tracie! We're thrilled to hear our customer service team provided exceptional support and made your sign-up process smooth and satisfying. We're here anytime you have questions or need assistance.
- The Endurance Team
Reviewed May 29, 2025
I bought a warranty when I bought my car, but it's not worth a darn. I wanted to have something that would protect me for another 50,000 miles. Endurance met every question I had and got it done quickly and efficiently. Their representative did everything I needed done. I got the Supreme Plus package that covers everything. They also sent me a book and that's all I'm gonna use.
Thank you for sharing your experience with us, Tommy! We're thrilled to know that your interactions with our representative were seamless and satisfying, and we appreciate the feedback on your plan. We appreciate your recommendation to friends and family and are excited to continue delivering exceptional service.
- The Endurance Team
Reviewed May 29, 2025
I was searching for some extended warranty because I purchased a vehicle where the factory warranty was gone. The dealership was offering a warranty, but I felt like it was kind of pointless for the amount that I was gonna have to pay. First thing that popped when I searched was Endurance. I did a little research and made the call.
The representative was very informative and gave me suggestions on what I needed and told me what I could get. They got my information, pretty much laid out a plan, and gave me the quotes. They weren’t pushy. They gave me the opportunity to decide what I wanted. It was a very smooth process. They did offer incentive to go ahead and sign up, which I did do. I got contacted several times through phone call and email, and they also offered promotions on additional vehicles.
Hi, Charles! We appreciate you taking the time to share your positive experience. It's great to hear that our customer service team provided you with clear and helpful information without creating any pressure. We're glad the process was smooth and that you felt informed every step of the way. Thank you for choosing Endurance; we’re here to support you and your vehicles whenever needed!
- The Endurance Team
Reviewed May 29, 2025
The extended warranty on my car was getting ready to expire, so I looked for a company. I went with Endurance since they offered a good deal and they seemed to meet my needs. The guy I talked to was very friendly and easy to talk to. I enjoyed working with them.
Hi Patricia, thank you for your feedback! We're thrilled to hear that our team was able to provide the comprehensive coverage that matched your needs and that our representative made the experience enjoyable with their friendly approach. Should you have any more questions or need further assistance, feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed May 29, 2025
From start to finish, dealing with this extended warranty company was a nightmare. I was constantly given the runaround, and the representatives failed to explain critical details—like the fact that there is a cap on repair costs, depending on where you take your car. I was told I could take my vehicle anywhere for repairs, only to find out later that the warranty wouldn’t fully cover the costs because the shop exceeded their cap. As a result, I had to pay $1,200 out of pocket.
To make matters worse, it took nearly a month to get any real answers about my claim, all while I was paying for a rental car on my own. No one communicated clearly, and I was left in the dark throughout the process. This is by far the worst place to purchase an extended warranty. I highly recommend looking elsewhere—save yourself the stress, time, and unexpected expenses.
We’re sorry to hear about your experience with your claim, Amanda. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage.
- Endurance
Reviewed May 29, 2025
Endurance kept calling me and offering me stuff, and I figured that if something was to happen to my car, I might use them. So, I went on ahead and got it. The reps who worked with me to get everything set up were professional. I was not even going to get it, but they convinced me to get one. I got a full coverage, which I can use it after 30 days. I, however, tried to call them one day so I could make a payment. I was going to have my mom sign up for it, was on the phone for an hour, and couldn’t get in touch with anybody.
Thank you for sharing your experience, Fungai. It's wonderful to hear about the professionalism of our representatives, and we're glad that aspect stood out during your initial setup. We understand your frustration regarding the coverage start date and have noticed that further clarity is needed here. Endurance's auto protection plans have a 30-day and 1,000-mile waiting period before the plan can be used.
Additionally, we're sorry to hear about the difficulty you faced reaching our customer service team, as this is not the standard we aim for. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 29, 2025
I signed up for Endurance Warranty last month, and it all seems good. My only issue was that, in a roundabout way, I felt rushed to make the decision because if I didn’t make the decision within a certain amount of time, I would lose the special pricing, and I didn’t wanna be without it. It’s running out in July.
I just started getting pricing quotes, so I hope I went with the best price because that way I could make a decision. This day and time, you have to save money.
Thank you for sharing your experiences with us, Kimberly. We’re glad to know that, overall, our customer service team provided helpful guidance during your sign-up process and that you found our pricing competitive. We strive to offer excellent service to help you trust in your decision, and we are optimistic that you’ll find satisfaction in your choice with Endurance as you utilize our services. Should you have any questions or require any assistance in the future, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 29, 2025
Endurance sounded very professional and very much there for the consumer, especially for someone like me making decisions about my vehicle.
Thank you for sharing your positive experience with Endurance, Paulette! We're thrilled to hear that our representative was able to provide clear and thorough details about our coverage options and that you felt respected during the process. Please feel free to reach out to us anytime for further assistance. We appreciate your top rating and look forward to serving you!
- The Endurance Team
Reviewed May 29, 2025
The signup experience with Endurance was good. I just got a new car and I wanted protection. The cost was reasonable and they had good reviews online. The signup was questionable at first because they had a little bit of a higher price. But because of my car's age and mileage, they gave me a better price and I was happier with that. I just made my first payment and haven't done anything with them yet.
Hi Theodore, thank you so much for sharing such a wonderful review! We're thrilled that you were pleased with our coverage plan and appreciated the customer service provided during your sign-up experience. Should you have any questions or need further assistance, feel free to reach out to our dedicated team.
- The Endurance Team
Reviewed May 29, 2025
Endurance made it quick and easy for me. I was looking for a warranty one day. I heard of them through being online and I was actually getting mail from them. So, I decided to just go ahead and give it a shot.
They were probably my first option. Actually, I got full coverage from them, and the price wasn't that expensive. It wasn't as costly as I thought it was gonna be.
The representative made everything work for me. And basically, she just gave me perks for the warranty and locked my rates for me. She gave me an extended type of warranty for the same price. She said I could use it after 30 days. She did great. So, it all worked out.
Thank you for sharing your positive feedback with us, James! We're happy to hear that your experience met expectations and that our team provided you with excellent service. If there's ever anything you need or anything you'd like to suggest that would allow us to improve, please feel free to reach out. We’re eager to assist you.
- The Endurance Team
Reviewed May 29, 2025
I am a new customer. I just got your Endurance but what I seen from your customer service I think I am going to be really happy. Sales person was friendly and experienced in her job. She took her time to go over everything and asked if I had any questions in between. Tell me all about what I get with endurance. That made it easier to understand. The sales person should get a raise. She great.
Hi, Randy. We appreciate the kind words and are glad our sales team could provide you with a positive experience!
- Endurance
Reviewed May 29, 2025
The customer service person I spoke with knows her job quite well. She made sure I got all the information I was looking for! She went above and beyond to make sure I got to where I needed to be to get all my questions answered. She is definitely one of the best I have worked with!! And concerning, I only have 3 payments left that's saying a lot of her knowledge.
We appreciate your enthusiastic review, Donna! It's wonderful to hear that our team went above and beyond to deliver such stellar service. We're always here to help with anything else you might need.
- The Endurance Team
Reviewed May 28, 2025
I purchased a warranty on my 2011 Ford Taurus Limited. The car had 127000 miles on it so I knew not everything would be covered. After 2 months I need to file a claim. I had 128950 miles on it and I blew a brake line. I took the car in to a repute shop and was told kid needed new rear brakes. I looked at my warranty and it said the rear calipers were covered under my plan. Call the claims center and spoke with the agent along with the mechanic. The Mechanic told the agent brake fluid got on the brakes a cause the brakes to fail and that they needed replacement. The agent said he researched the reason and said only the brake line was covered.
When asked why essential the calipers right and left covered he stated that within the details of the warranty the brake fluid spraying on the brakes voided the calipers being covered and rejected all but the brake line. He stated $40 would be covered none of the brake fluid, calipers or refilling the brake line and blended the brake lines. So of the $1,000 break job would be covered except for the $40.00 for a new brake line. When I called the help desk they said that’s correct and that was it. I cancelled this scam right there. If it sounds too good to be true don’t believe it.
Hi, Thomas. We're sorry to hear about your experience and that you’ve chosen to cancel your coverage. We understand how frustrating it can be when expectations aren’t met, especially during a costly repair. While coverage decisions are based on the specific terms of your contract, we’re happy to review your claim and cancellation details with you. Please don’t hesitate to reach out. Our team is here to provide clarity and support.
Thank you,The Endurance Team
Reviewed May 28, 2025
My experience with Endurance was positive and productive for my situation. The agent was knowledgeable and friendly. I would recommend this company. I will consider doing business with them in the future.
Hi, Vonnel. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed May 28, 2025
I spoke with Tabitha today, and Not only was she very professional she was very helpful! So far dealing with Kenya, Tabitha, and Audi have been a very good experience in reference to customer satisfaction or support. So far I am very curious.
Hi, Michael. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 28, 2025
Sales people in the phone never pointed out my "elite" policy would never pay more than 2500 for any repair. When the cvt transmission went out my wife's Nissan, two shops established in the neighborhood of 7000 for parts and labor and both warned me there was a limit on what endurance was likely to pay. After reading the very small fine print in my very small policy booklet, I decide we would be better off just to get a new car. First time I called to cancel the policy, the "salesman" on the phone tried to talk me out of it but promised to send me the necessary forms but never did.
When I finally got in touch with an honest associate and actually got the forms, you about know they must've dated, signed and notarized, and an actual pro-rated refund will not come quickly. In the meantime you will get several notifications that your policy has lapsed, when you stop payment, which is through a 3rd party billing company. THANKS DANIKA, BUYER BEWARE!!!
George, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely,The Endurance Team
Reviewed May 27, 2025
I have been with Endurance since November 2024. I found out I had needed a transmission. I was told there was a discrepancy with the mileage, so they refused to pay my claim. My car was driven roughly 0.8 miles to my friend’s apartment and wasn’t driven for three weeks, due to the fact I was in New York dealing with a family crisis.
Tasha, we’re sorry to hear about your experience. Protecting customers from costly breakdowns is the heart of our business. We take your concerns seriously, and we’d like to see what we can do to make this right. Please email feedback@endurancefirst.com, and one of our customer service representatives will be happy to assist you.
Thank you,- Endurance
Reviewed May 27, 2025
My car is getting old, therefore, I sought to have additional insurance for it, naturally. I am a recent customer of Endurance and can attest to their inability on providing the customer with reliable service. When I initially contacted them, they basically promised by word rental car service when in need, hotel discount if car broke down in different city etc etc. To my surprise, the insurance representative never asked for pictures of the car mileage or vin, nothing. It was on the contract to be able to take the car to a shop and if they find a need to cover that need. I took my car to the Nissan to check on it when contract stated I was able to. An investigation was to be made by Endurance claiming that it was too early to make a claim. 3 weeks of waiting (my car at the shop) me paying for rental car $500+ and making me pay for tear down of transmission ($700) for further investigations, Endurance did not accept the claim.
I am a single mother who needs her car to get to work. This company failed to come through as they promised they would. I would not enter into a contract with them ever again. Nor do I recommend them due to this and unprofessionalism in that O attempted many calls and left voicemails. They never got back to me with an answer and took 3 weeks and the car dealership rep calling them to get any news. Unreliable. What a waste.
We’re sorry to hear about your recent claims experience, Florence. We value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon as soon as possible to see what we can do to make things right.
- Endurance
Reviewed May 27, 2025
I called to cancel my policy, but Account Manager, Shelley, showed me the value of savings on commonly reported repairs that are covered by the plan. She was very friendly and respectful. I kept the policy.
Hi, Rodney. We're happy to hear that our team provided you with excellent service and that you chose to stay with Endurance. If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed May 27, 2025
Worked with Steven & Katherine, both were transparent and answered our questions thoroughly. Katherine worked diligently to get us the best coverage at the best price for our other vehicle. There was no pressure from Katherine to purchase the additional coverage.
Hi, Leanna. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 26, 2025
Let me start off by saying that my biggest regret is that I didn't sign up with Reed when I originally made the call. One couldn't ask for a better experience, there wasn't a question That I had that wasn't answered. I have peace of mind knowing that almost every major part on my car is covered anywhere in the country and at such a great price! I couldn't ask for more, I couldn't be happier. Thanks all.
Hi, Alvin! We are thrilled to hear about your exceptional experience with our team and appreciate your 5-star rating. We're always here to answer any further questions you might have. Thank you for choosing Endurance, and we look forward to serving your vehicle needs for many miles to come!
- The Reed Team
Reviewed May 26, 2025
I was aware of different policy companies from TV, social media, and advertisements, so I ended up calling three of them. When I compared all three, it was easy to decide because Endurance gave me a clear understanding of what the coverage was. The person on the phone explained everything very clearly and was willing to work through some of my concerns.
I was looking for full coverage and I was able to obtain it. The whole experience was easy with no pressure, and I felt good about the product.
Thank you for sharing your positive experience with Endurance, Rafael! We're thrilled to hear that you found our coverage terms clear and the phone conversation with our team helpful and straightforward. It's important to us that our customers are comfortable and informed when choosing our services. If you ever need assistance or have further questions, feel free to reach out. We're grateful for your recommendation and look forward to serving you in the future!
- The Endurance Team
Reviewed May 26, 2025
I had bought a newer truck and I know that these trucks were known for some problems. So I wanted to have a warranty in case I have a problem. I'm a mechanic, but the parts are expensive, so I'd rather just pay somebody to do it. Endurance seems to be highly rated and I have a co-worker that I work with that has Endurance so I went with them. The signup experience with them was good, and the representative was very nice and knowledgeable. I think that everything he told me about the plans were good. The plan that I have right now is a good value for the price. I am interested to see if I can upgrade my coverage to the one that covers the suspension as well.
Hi there! We're thrilled to hear that you had such a positive sign-up experience with our team. Thank you for your trust and for recommending Endurance based on your experience. Should you have any questions or need assistance with exploring upgrading your coverage in the future, don't hesitate to reach out. We look forward to serving you and ensuring peace of mind with your vehicle coverage.
- The Endurance Team
Reviewed May 26, 2025
I first signed up with Endurance in 2017 or 2018. And so, I went back with them because I believe in them. And I thought I would just stick with what I know rather than trying something different. And I like Endurance better. I had a small claim before, and it wasn’t over $200, but still, I’d rather go with somebody I know than somebody I don’t know.
The only thing is that I got a bill for them, but I never received the paperwork in the mail, other than the fact that I had signed up. And then I called because I was getting worried. Because when I first signed up years ago, I got a little book about them and a card. It had the number and all that in it. As a matter of fact, I kept that little book in my glove compartment, and it's still in there, and I know I can’t use it anymore. So, I thought I was going to get one, and I never did get one. And now, they told me I had to print it out. So, it wasn’t the best. It was’t like the first time I signed up.
And I haven’t had time to print out the 24 pages because my printer was not working. My ink died on me. And I just got back from vacation, and I’m going again this weekend. But I guess that’s the way they’re doing it now, which is not good at all. And it’s a little inconvenient to do it the way they’re doing it now.
Thank you for sharing your experience with us, Ann. We sincerely appreciate your feedback, as it helps us to continuously improve our service. We're glad to hear that you trust Endurance and value the coverage we provide, which stands out against other options.
We apologize for any inconvenience caused by the current process of obtaining your documents. To ensure you have everything you need, please contact our Customer Experience Team. They will be more than happy to assist you promptly.
Thank you once again for choosing Endurance. We appreciate your loyalty and look forward to serving you with the dedication and support that you've come to expect.
- The Endurance Team
Reviewed May 25, 2025
The Endurance representative did great. He explained everything and made sure I understood everything that he went over. We reviewed it three different times. I was hoping for the price to be lower, but you get what you pay for, so I understood. I didn't get a warranty when I purchased my vehicle because my plan was to get one like this.
Thank you for sharing your positive experience with us, Damarcus! We're delighted to hear that our representative explained everything thoroughly during your sign-up process. We understand your view on the pricing and appreciate your understanding of the value in our services. If you have any other questions or need assistance, feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 25, 2025
I have a 2015 Chevy Silverado truck that means a lot to me. It was my dad's at one time, and when he passed away, I got it and wanna be able to keep it. I signed up with Endurance not too long ago and got full coverage. The person I worked with was very knowledgeable about everything and answered all the questions I had.
Thanks for sharing your experience, William! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help.
Welcome to Endurance!
Reviewed May 25, 2025
I have a truck that was reaching 100,000 miles, and I know a lot of times, once they get older, they have issues. So, I decided I should get a warranty for it. I have heard that Endurance is one of the better ones from my auto mechanic shop. When I reached out to them, everything was good. The coverage is self-explanatory, and their pricing is okay. I’ve had warranties before, and it seems like the prices have gone up a little bit since last time. My only concern with these warranties, however, is, will they actually pay if something goes wrong?
Hi, Andrew. Thank you for choosing Endurance and for taking the time to share your experience. It's fantastic to hear that signing up went smoothly and our representative was helpful during this process. We understand your concerns about coverage when needed and are here to ensure you have peace of mind. Our commitment is to provide reliable coverage for unexpected repairs as detailed in your contract.
If you have any questions about your coverage or would like more information to feel fully confident about these specifics, please don't hesitate to reach out. We're glad to have you onboard and appreciate your feedback, as it helps us continue to enhance our service for valued customers like yourself.
- The Endurance Team
Reviewed May 25, 2025
My car warranty is expiring and it covers hardly anything, so I decided to change. I researched the different warranties and Endurance seemed to be one of the top ones. The mechanic that I know told me that it’s a good one. It’s kind of tough for my budget. I found something a little cheaper somewhere else, but I thought Endurance would be better.
The people there were very patient with me in trying to answer all my questions. I signed up over the phone and the person I spoke with was very good trying to get it as low as he could for me. My warranty doesn't start till June. I have to wait a month and do 1,000 miles. I asked them to send me a hard copy of my documents so I can look at them. I don't have a computer and I just use my phone. I'm waiting for them.
Thank you for sharing your experience with us, Mary Anne! We're thrilled to hear that the sign-up process was smooth and that our representative provided you with the assistance you were looking for. We appreciate your trust in us and your confidence in our reputation and coverage options. We're here to help and ready to assist with any future questions or needs. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 25, 2025
My regular warranty ran out. I’ve started doing a lot of running around and wanted to make sure things are covered.
I like Endurance’s payment plan. Purchasing was fairly simple, and the process was easy. My 30 days are up on June 2nd, but I hope I don’t have to use it for quite some time. At least I got peace of mind.
Thank you for your review, Richard! We're happy to hear that you found the purchasing process with Endurance easy and that you feel comfortable and assured with your coverage while on the road. Should you ever have any questions or need assistance, we're here for you. Enjoy your journeys with peace of mind!
- The Endurance Team
Reviewed May 25, 2025
I purchased their warranty a few months ago with excitement on how many parts were covered. Recently my check engine light came on and was brought to a shop they recommended. Upon diagnosis, I need an entire new gas tank which is covered under my warranty. Endurance denied the claim. I then spoke with them getting transferred to numerous different people, some even hanging up on me. Some explained to me I don’t need a gas tank but referenced online forums of vehicles that aren’t even mine. When I asked for an inspector to come out to confirm they refused. I would stay away from this company as they do not follow through with their contract.
Hello, Mikey. Thank you for taking the time to share your recent experience with us. We're sorry to hear about the challenges you've faced during the claims process and the communication difficulties. We strive to make every customer experience positive, and would like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Sincerely,The Endurance Team
Reviewed May 25, 2025
My initial contact was with Andy, very friendly and explained in detail what to expect. I fell very confident that Endurance will come through for me if and when I may need them. Even though I have just signed up with Endurance, I would recommend to anyone to call them first.
Thank you for sharing your experience with us, Ray. It's wonderful to hear that our team was able to provide a friendly and detailed explanation during your initial contact. We appreciate your confidence in Endurance and are thrilled to know you recommend us.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn five stars from you.
- The Endurance Team
Reviewed May 25, 2025
My previous auto warranty had ended, so I needed a new one and called Endurance. The purchase went fine. I just got it and haven’t had a chance to use it yet, but hopefully, it’ll be there when I need it.
Thank you for the review, Doris. It sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your purchase process.
Thank you,- Endurance
Reviewed May 25, 2025
I liked the Endurance commercial, the price was good, and I got excellent customer service when I signed up for it.
Thank you for taking the time to share your feedback, Gloria! We're happy to hear that our team provided you with an excellent sign-up experience. Should you need anything else, feel free to reach out anytime.
- The Endurance Team
Reviewed May 25, 2025
So far, the Endurance policy is very good. The young man that I talked to on the phone listened when I was asking him questions and he was very nice in telling me what the whole insurance was and how I had to pay for it. He was very specific to tell me what everything was. He made me understand what I was getting into instead of just trying to sell me something, which I appreciated.
Thank you so much for sharing your wonderful experience, Carol! We're thrilled to hear that our representative's attentiveness and thorough explanation helped guide your decision in choosing Endurance. Should you have any questions in the future, feel free to reach out. Your satisfaction is our top priority!
- The Endurance Team
Reviewed May 25, 2025
I initially went with CarShield, but I jumped the gun a little. Then I decided to check out Endurance and found it was a bit less expensive. So I canceled CarShield and went with Endurance instead.
We have an older car with very low mileage that we plan to keep for a long time. With how expensive things are today, I wanted to make sure it’s covered in case anything happens.
Thank you for your review, John! We are glad to hear Endurance's competitive pricing and comprehensive coverage plans have brought you peace of mind. Rest assured, if or when you need to file a claim, we’re committed to making the smooth experience you've had so far continue. Please reach out anytime we can be of assistance.
- The Endurance Team
Reviewed May 25, 2025
We had older vehicles and they needed to have a bit of a service warranty on them before they broke. Endurance was rated pretty well online. They were a little bit above the rest. The representative was very nice, knowledgeable, and professional. It was a great signup process. The coverage was good. The price was a little bit high for somebody on a fixed income. It's not easy to put that much money out every month. But I know everything's going up. When your car breaks down, it's not easy to pay for that bill either.
Thank you for taking the time to share your positive experience, Deborah. We are thrilled to hear that you found our sign-up process smooth and our representatives knowledgeable and professional. Should you have any further questions or concerns about your plan, don’t hesitate to reach out. Enjoy peace of mind with your new coverage!
- The Endurance Team
Reviewed May 25, 2025
I would recommend going with Endurance. I haven’t tried it yet since I’m still in the first stages of it, so I’ll see what happens. They say a lot of things on the phone, and sometimes when it comes time to using it, there can be problems. But I haven’t heard that with Endurance. I’ve heard that they take care of business right away, and I like that.
Hi Judith, thank you for the wonderful review! We're thrilled to hear about your positive experience with our customer service and the sign-up process. We're here for you should you need any further assistance. Thank you for choosing Endurance, and for recommending us! We look forward to serving you in the future.
- The Endurance Team
Reviewed May 25, 2025
The representative at Endurance was efficient. I felt like she knew what she was talking about and not like she was stumbling around, trying to figure out what to tell me next.
Hello, Larry! We're happy to hear about your positive experience with our team and that you found the sign-up process smooth and respectful. If you have any questions or require assistance, please feel free to contact us. Thank you for choosing Endurance for your auto warranty needs!
- The Endurance Team
Reviewed May 25, 2025
The person I talked to was great, and the cost and the plan options of Endurance all seemed good to me. So far, so good.
Thank you so much for your recommendation, Brandon. We're happy to hear that our team provided you with excellent service during your sign-up experience and look forward to having you as a customer for many years to come.
- Endurance
Reviewed May 25, 2025
I'm on a budget and no longer working. I'm on disability and SSI, so I just have enough to pay the bills. The plan offered to me by Endurance was better than the other companies that I've looked into. With all the other companies, I have to pay out of my pocket and then they reimburse me.
The Endurance rep made it very clear to me that I only have to pay $100 out of pocket. Then they take care of everything else. The representative was very clear in telling me everything that I needed to know. He broke down the payments. I just don't understand why I have to do 1,000 miles and 30 days before they cover me. But it's worth it. I might do 80 miles of that in a week, and it would take a long time to get to that 1,000 miles.
Thank you so much for sharing your experience with Endurance, Sandra! We're happy to hear that our representative provided you with excellent service. If you have any questions or need further support along the way, please don't hesitate to reach out. We’re grateful to have you as part of the Endurance family and look forward to serving you in the future.
- The Endurance Team
Reviewed May 25, 2025
I had lost my first warranty, and so I needed a new warranty for my car. And I decided on Endurance because the salesman who called me was nice, and I accepted what he offered. And their pricing was also good.
Thank you for your feedback, Abraham. We are happy to hear that our representative helped make the decision process smooth and pleasant. We look forward to continuing to provide excellent service for many years to come.
- The Endurance Team
Reviewed May 24, 2025
I have had an auto warranty before with CarShield, and they couldn’t even find a company that would get on my car and work on it. I was very comfortable with the Endurance representative who helped me get everything signed up. He was very knowledgeable, and he helped me. The price that I paid to them was okay, too.
Thank you so much for sharing your fantastic experience with Endurance, Patricia! We’re delighted to hear that the sign-up process went smoothly and that our coverage has provided you with peace of mind. If there’s anything else we can assist you with, please don’t hesitate to let us know.
- The Endurance Team
Reviewed May 24, 2025
The factory warranty on my vehicle ran out, and the car is in a great shape. It only has 38,000 miles on it, so we have to maintain it. With research, we went with Endurance. We signed up over the phone and the lady I talked to was very polite and patient, and the process did not take long. Though the price is a little high, it offers great coverage.
Hi Timothy, thank you for sharing your sign-up experience with us! We're glad to hear that our team made it smooth and pleasant. Should you have any questions, feel free to reach out. We're here to support!
- The Endurance Team
Reviewed May 24, 2025
They sent me an email or messages on AOL. I don't remember what it was. I have CarShield, and I heard some bad things, so I changed it. The customer service was good.
Hi Scotty, we are thrilled to hear that your experience with our team was smooth and hassle-free. We appreciate you trusting Endurance amidst concerns about other providers. Should you have any further questions or require assistance in the future, feel free to reach out to us at any time.
- The Endurance Team
Reviewed May 24, 2025
The Endurance agent that helped me sign up was very helpful. The policy is what I was looking for. However, I would like to see higher mileage coverage on the warranty. 140,000 miles isn’t that much.
Thank you for the 5-star review, Doris. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 24, 2025
I leased my car for three years and then decided to buy it. I had it financed through Founders Credit Union, and they offered the Endurance extended warranty when I refinanced the car. She showed us some packages, we picked one, and paid it in full. The cost was pretty reasonable. I got sick and some things went to the wrong mailbox, but they straightened it all out for me. So, I’m very happy.
Thank you for sharing your positive experience with us, Helen! We're thrilled to hear that the sign-up process was smooth and satisfactory for you. Your recommendation means a lot to us. If there's ever anything else you need help with, don't hesitate to reach out!
- The Endurance Team
Reviewed May 24, 2025
Signing up with Endurance was great. The lady I spoke to on the phone was great. She explained the details, and how it works. Customer service was good. I have a different warranty that covers for another year in case anything happens, but I got Endurance as a backup.
Thank you for your detailed review, James! We're happy to hear about your signup experience with our customer service team. Should you have any immediate concerns or require assistance, feel free to reach out to our support team at any time. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
I signed up for an auto warranty at Endurance because my extended warranty on my truck expired. The representative was very helpful and knowledgeable. I haven’t filed a claim yet, and the representative explained how and when I can use it.
Hello Steve, thank you so much for your fantastic feedback about your experience with our team at Endurance! It's wonderful to hear that our representative provided excellent service. Should you have any questions about filing a claim or as you begin using our services, we're here to help.
- The Endurance Team
Reviewed May 24, 2025
I traded cars and needed an extended warranty. The representative from Endurance was helpful and straightforward during the sign-up process.
Hi, Vernon. We are thrilled to hear that your sign-up experience with our team was straightforward and satisfying. Our goal is to provide transparent interactions without pressure, and we're delighted that this translated well for you. Although you haven't yet needed to use the coverage, please don't hesitate to reach out if you have further questions. We look forward to supporting you whenever needed.
- The Team
Reviewed May 24, 2025
I needed an auto warranty on my new vehicle, so I went with Endurance. Their sales agent that I dealt and the pricing were both fine.
Hi, John. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to providing you with excellent service and having you as a client for many years to come.
- Endurance
Reviewed May 24, 2025
Endurance gave me a good deal for a good product. One more year and my truck's gonna be done, and I needed coverage. It's a GMC Canyon pick-up, and it has these computers that's so scary. They work, but when they get old, they get slow, and then they don’t work so good.
I liked the sales rep. He knew what he was talking about, knew what he was trying to sell. I looked at my booklet and it's pretty much everything he said. He answered my questions and even went above and beyond for me. I thought it was gonna be a lot higher, but the price was right, so I can’t complain. I’ve never used it, and I don't wanna use it, but if it breaks down, I can go to the mechanics where I get my work all done, and if they do what they say they're gonna do, everything's gonna be fine. Just like the old lady in the commercial said.
Hi Robert! Thank you for sharing your impressive experience with us! We're happy to hear that our team made the sign-up process smooth and reassuring for you, especially for someone less inclined toward digital transactions. Providing comprehensive coverage and surprises like competitive pricing is something we aim to deliver to ensure peace of mind. We appreciate your trust in recommending us to a friend—referrals mean the world to us. If there's anything we can do for you in the future or any way we can continue to exceed your expectations, please reach out. We’re here to ensure your journey with Endurance is top-notch!
- The Endurance Team
Reviewed May 24, 2025
At ConsumerAffairs, Endurance had the best reviews, so the decision to go with them was based off what I read in the website. I also asked my dealership who was the best auto warranty company they had for reassurance and I was told that Endurance is good, so I went with them. Signup was easy and fast, they gave me all the information, and I understood everything. The first people I talked to have been nice and friendly. The price I am paying for is a good deal. I thought it was going to be higher than it was, but it was not. It is reasonable.
Hi Ladonn! We're thrilled to hear about your smooth experience enrolling with Endurance and greatly appreciate your dealership's recommendation. Thank you for trusting us with your vehicle coverage; we are always committed to serving you efficiently with friendly and helpful customer support at every interaction. If you have any questions or need assistance in the future, please don't hesitate to contact us. We're here to assist whenever necessary!
- The Endurance Team
Reviewed May 24, 2025
I looked into all the companies out there that have extended warranties for older vehicles, and Endurance was the most reasonable with decent coverage. Usually, when you inquire about coverage for anything or you go to any website, you get inundated with emails and text messages, and I haven’t had that experience at all with them, which is quite pleasant. The representative I talked to was very personable. Every question that I had, he had an answer for it. So, it was an easy process. Overall, the experience was very easy and painless.
Hi Lynne! Thank you for sharing your positive experience with us! We're happy to hear that our representative made the sign-up process simple and straightforward for you. It's great to know that the interaction was smooth and pleasant on your first contact with Endurance. We appreciate your trust in us and are here to help should any questions arise!
- The Endurance Team
Reviewed May 24, 2025
I had just financed my car and it didn’t come with a warranty. So, I looked up the best warranties for my car and Endurance was number one. The agent who helped me was perfect. He looked it up and told me the best deals he could find for me. The policy covered everything that can go wrong with the car like the major parts, the engine, electronics, etc. These can cost me a serious amount of money if something happens. I also like the deal where when I finish paying off the first three years, I get the other two years for free. That was an excellent deal too. Overall, my experience was all right, and I have no complaints.
Hi Phillip! Thank you so much for taking the time to share your positive experience with Endurance! We’re thrilled to hear that our seamless sign-up process and tailored coverage have met your expectations. We're also happy you found our representatives attentive and knowledgeable. Offering comprehensive protection for key components like the engine and electronics is paramount to us, and we’re pleased you recognize the value in our coverage options. The offer of two years of free coverage truly stands out, and we’re happy you see it as exceptional. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is greatly important to us!
- The Endurance Team
Reviewed May 24, 2025
My regular vehicle warranty was about to expire. Endurance was among the first companies I had called and they called me back promptly. The sign up process was easy. The representative was good and explained everything. The coverage is good, but I just wish it were for five years instead of four.
Hi Leavell! We're thrilled to hear that you've had such a smooth and straightforward sign-up experience with Endurance and found the coverage to your satisfaction. Your feedback regarding the coverage options and pricing is truly valuable for us. Should you have any questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
The agent was easy to talk to and very helpful. Thank you so much. He explain the benefits really well. Easy to understand. It took a few phone calls back and forth. All of questions were answer.. we compare apples to apples and came to the same covers I had before at a cheaper prize..
Sincerely, Fermin
Hi, Fermin. Thank you so much for sharing your positive experience with us! We're happy to hear that our agent was helpful in comparing options and made the process smooth for you. We appreciate your feedback and are glad that we could offer you the same coverage at a better price. If you have any more questions or need assistance in the future, please feel free to reach out anytime.
- The Endurance Team
Reviewed May 24, 2025
I found Endurance through their commercials. The customer service representative who helped me through the process was excellent, and the monthly pricing is competitive.
Hi Mac! Thank you for the kind words and for choosing Endurance! We're thrilled to hear that our team and competitive pricing made a great impact on your experience. It's great to know that we have set a positive tone right from the start. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
My car is a 2022 model, and it is used. I decided to go with Endurance Warranty because it’s better to be safe than sorry. Another reason was that my other car was wrecked by someone I loaned it to. I know that the warranty doesn’t cover incidents like that, but I went ahead and got it anyway. I was just really happy.
You never know when something’s going to happen to a car that’s not covered by your regular insurance. I’m not married, so I don’t have a man that can work on cars. I thought it would be better if I took out a warranty.
The customer service was very pleasant. We had to make two or three phone calls to get everything right, but it didn’t take very long. The cost was very reasonable. I didn’t have any problems.
Hi Sharon! Thank you for sharing your positive experience with Endurance. We're happy to hear that the process was smooth for you and that our customer service met your expectations. Your peace of mind and satisfaction are important to us, and we're thrilled you feel secure with your vehicle's extra coverage. Should there be anything you need in the future, we're always here to assist you!
- The Endurance Team
Reviewed May 24, 2025
The pricing at Endurance is good. I had another warranty that was gonna expire in July. The rep was real good too.
Hi Lonnie! Thank you for sharing your positive experience with Endurance! We are thrilled to hear that you found our pricing reasonable and were satisfied with the helpfulness of our representative. It's great to know that signing up was a seamless experience for you. We look forward to providing exceptional support for your vehicle needs in the future.
- The Endurance Team
Reviewed May 24, 2025
Endurance treats me well and I am happy. There were some things they said that I didn't like, but I'm in the automotive field, so I understand. I pay a little bit more than I did for the first five years, but I get it. The vehicle's technically getting older and the closer it is coming to breaking down. I can complain about it, but it won’t do any good. I've had no issues, though. I'd rather pay for the warranty and have the vehicle than break down and not have a warranty. I paid my dues and they stepped up to get me on board. If I put a standard of being honest, I feel comfortable that they're gonna set the standard of being honest with me. All that matters to me is the service and hopefully, they give me the same good service if the vehicle breaks down.
Hi Steven! Thank you for your thoughtful and insightful review. We are pleased to hear that our coverage offers you a sense of security and aligns with your industry expectations. It's great that your experience with our team has been a positive one, emphasizing our commitment to honesty and reliable service. We're thankful for your continued trust and look forward to providing the support you've come to expect from Endurance. Should you ever have questions or need assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 24, 2025
I was nervous to go through process without my husband on the phone but I only called to get information and ended up signed up! Because the rep was beyond personable, didn't just pose a sale but took the time to listen and ask questions and was so informative, I signed up!
Hi Silvia! We are thrilled to hear about your positive experience and the exceptional service provided by our representative. It's wonderful to know that the detailed attention and friendly demeanor made your decision an easy one, even without your husband present. If you require any more assistance or have further inquiries, please do not hesitate to get in touch with us. We're here for you anytime!
- The Endurance Team
Reviewed May 24, 2025
This was my first communication with Endurance since purchasing my policy last year. The staff member was friendly, patient and professional. She exhibited good Customer Service and knowledge of questions I asked.. Thank you for a great experience as a new customer.
Hi Luvenia! Thank you so much for your review! We're thrilled you had such a positive experience during your first interaction with our team. Delivering excellent customer service is something we pride ourselves on, and we’re pleased to know we met your expectations. If you have any other questions or need further assistance, please feel free to reach out. Welcome to the Endurance Family!
- The Endurance Team
Reviewed May 24, 2025
2012 Mazda 6 had check engine light. Christian Brothers automotive said it was due to cat converter. Failed due to manifold issue. Endurance rep examined the vehicle. We were told it was covered. After we authorized the repair, we were informed that Endurance corporate refused to pay. Unacceptable corporate behavior. Will likely cancel both warranties and switch companies. We were left with a costly repair.
Hi Bruce. We're sorry to hear about your experience with the denied claim and unexpected repair costs. Ensuring transparency and understanding our coverage extensions are important to us. We regret that you felt dissatisfied with the informational outcome regarding your vehicle...it's not the experience we aim to deliver. We would greatly appreciate the opportunity to reassess the decision and investigate appropriate measures. Please reach out to us directly at feedback@endurancedirect.com so we can delve into the situation further and a find suitable resolution.
Thank you,The Endurance Team
Reviewed May 23, 2025
Endurance kept sending me emails. I did a little bit of research and they were pretty popular. I purchased it and that was great. This warranty is better than the one that I already had. It has better coverage and it's less money.
Hi Douglas! We're thrilled to hear that you found our coverage comprehensive and cost-effective! It's great to know that your research led you to choose Endurance, and we appreciate your recognition of our place in the market. If you have any questions or need further assistance, please feel free to reach out ⎼ we're always here to help!
- The Endurance Team
Reviewed May 23, 2025
I purchased my vehicle through my dealership, and they recommend Endurance. The customer service was excellent, very polite, knowledgeable and very professional.
Hi David! Thank you for sharing your wonderful experience with Endurance! We're thrilled to hear that our customer service team contributed to your positive experience. Your feedback about the representative being polite, knowledgeable, and professional is greatly appreciated. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 23, 2025
I just signed up with Endurance on May 2nd. My experience with the customer service during the sign-up was good. I was happy with everything. He was nice. But I need to call them because I need to cancel. My mortgage went up, and I can’t afford this bill right now. So, I have to decide either to pay for my house or the car, and I choose to live in a house. I’m not where I hate it, but I just can’t keep paying. I can’t pay the bill for next month.
And I already have two warranties on the car, but somehow, I got talked into getting a third warranty. I don’t need three warranties on a car, especially when they don’t cover the catalytic converter. Endurance doesn’t pay for a catalytic converter, nor the two other warranties. And then the warranty I had for the Kia only lasted for eight years for the catalytic converter. And it went out last year, and then I had to pay $2,900 or $3,000.
Hi Lisa. Thank you for sharing your experience. We understand that managing multiple coverage plans amidst financial stress is surely challenging, and we regret to hear how the cost of the catalytic converter impacted you. While it’s nice to hear that our customer service team made a good impression, your situation emphasizes the need for finding the right fit for your current circumstances. Should your needs change or should you decide to explore different coverage options in the future, we would be glad to assist! Please feel free to reach out anytime. Wishing you the best!
- The Endurance Team
Reviewed May 23, 2025
I was looking for extended warranty and hoping for a better experience than the one I had with another company. It so happened that Endurance was one of the companies that popped up. I also received some advertisement through mail. It was easy signing up with them, and I didn’t have any problem navigating through the whole thing. Their pricing is average since other companies are almost going for the same rates. The difference is only five bucks or less, so it’s not a huge difference.
Hi Gerald! We're happy to hear that your sign-up experience with Endurance was smooth and straightforward. It's great knowing that we're able to provide you with a positive initial encounter, especially considering your previous experiences. Should you have any questions or need any assistance in the future, our customer service team is here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 23, 2025
I like the price and thought the coverage was good.
Hi Jean! Thank you for sharing your experience! We're thrilled to hear that you found our price agreeable and appreciated our comprehensive coverage options. It's fantastic to know you feel confident in your decision. If you ever have any questions or need assistance, please feel free to reach out to our team. We're here to help!
- The Endurance Team
Reviewed May 23, 2025
I have some used vehicles, and it seems that Endurance offered me the best coverage compared with other companies. The sign up was straightforward and the customer service representative was great. She was knowledgeable and friendly.
Hi Ronald! Thank you for sharing your positive experience with us! We're so pleased to hear that you found our packages attractive and our sign-up process smooth and straightforward. It's great to know that our customer service representative made your experience pleasant. We look forward to serving you with continued excellence. If there's anything else we can assist you with, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
We paid the vehicle off, and of course, the warranty we were carrying on it went with it. So we decided we need to go ahead. We don't intend on buying a new car anytime soon, so we just wanted to get some extra coverage. It was very cordial, a very nice person I was talking to, who went over everything that is covered under the Endurance warranty, or most of it anyway. He said I'd be getting the paperwork on it, and I printed it out from my computer this last weekend. I haven't had time to sit down and read all the way through it yet. But I have it. As far as explaining the policy and everything. We haven't used it yet because we don't need it yet. But as far as dealing with them over the phone and everything, it was very good. They explained how many months it would take to carry out and how many years the vehicle would be covered and all.
Hi Gretchal! Thank you so much for sharing your thoughtful feedback with us. We're happy to know that your experience in signing up with Endurance was seamless and positive. It’s great to hear that our representative provided clear and thorough explanations of our coverage. We're also thrilled that setting up everything felt straightforward and met your expectations. Please don't hesitate to reach out if you have any further questions or if there's anything more we can assist you with. We truly aim to provide exceptional support at every turn!
- The Endurance Team
Reviewed May 23, 2025
We bought a used Ford truck that was seven years old and had 13,000 miles on it. The factory warranty was pretty much out because of the truck’s age, so I looked into Endurance Auto Warranty. The representative on the phone was fine and explained things, although there wasn’t too much to explain. We decided to take the warranty and hope we don't need it, but you never know with these vehicles today. I'm from way back. The cost of these repair shops or dealers used to be $15 to $20 an hour. Now, it's probably $200 an hour, and that's the main reason we got the warranty.
Hi Richard! Thank you for sharing your experience with us. We're happy to hear that your initial interaction with our team was smooth and informative. We understand that ensuring your vehicle is well protected offers valuable peace of mind in today's world of repair costs. While you hope not to file a claim, please know we're here to help if the need arises. Thank you for choosing us and welcome to the Endurance family!
- The Endurance Team
Reviewed May 23, 2025
My car has high mileage on it and Endurance covers high mileage in cars. I had a good experience signing up. They asked me my mileage and I went outside and I had to get my owner's card. I looked at the mileage wrong but they called me back and they said they put down the right mileage. Then they told me that I was going to get a copy of the policy in the mail. But the only thing that they sent me is a copy on a PDF. I got 19 pages and I need a freakin' magnifying glass for me to look at it. Any other contractor would send you a contract and you could sit there and read.
I'm not gonna pay for something where something would go wrong with my car and then they have in fine print that they don't cover this. What is the sense of me having that warranty then? I did have a good experience. I'm gonna contact them and ask if they’re gonna send me a paper contract that I can sit down and look at.
Hi Richard. Thank you for sharing your experience with us! We're thrilled that our coverage perfectly matches your high-mileage vehicle needs, and we're glad to hear your sign-up went smoothly. We understand your preference for physical documentation. Please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. We aim to optimize your experience, so if there’s anything more we can assist with, please feel free to reach out. Your satisfaction is important to us, and we are here to help anytime!
- The Endurance Team
Reviewed May 23, 2025
I bought a car that it seemed prudent to acquire a warranty for. Endurance had a good rep in the industry. I talked to several mechanics and dealers in terms of their experiences dealing with the various warranty providers, Endurance routinely came out in a positive light. Their rep was great and their price and coverage was pretty impressive, especially given the dealership and mechanic validations on their performance in actually covering warranty repairs.
Hi Andrew! Thank you for sharing your positive experience! We are happy to hear that your sign-up process was seamless and that you received clear, impressive explanations about your coverage. We truly appreciate the thorough research you conducted and are thrilled that feedback from dealers and mechanics validated your choice. If you have any further questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
I bought a used van back in February, and it’s a 2014 model. I looked online with Consumer Reports. I got two, Endurance and another one. I liked the Endurance policy better, so I called my service rep at the dealership. They said that they worked with Endurance and had never had a problem out of them. So I decided to go with that one. Signup was very easy and the rep was very knowledgeable. She answered my questions and was not pushy or trying to talk me into taking the policy at that time like all the sales reps are.
Hi Michael! Thank you for sharing your positive experience with us! It's wonderful to hear that our team's reputation and endorsement were reassuring for you. We are also pleased that the sign-up process was straightforward and that our representative was informative and respectful of your needs. Your readiness to recommend us to family and friends is the greatest compliment we can receive. If any questions arise or if there's anything more we can assist with, please let us know. We're here to help!
- The Endurance Team
Reviewed May 23, 2025
Last week, my truck had an issue. My truck is equipped and I have an app on my phone. When the incident happened with my truck, the app notified me that I had to park it. Something in the truck malfunctioned causing all the coolant to leak out so I couldn’t drive it. It was scary and very traumatic.
I brought it into the dealership and I was told I had no more coverage but I didn’t know that. When I called Endurance, they told me I was no longer covered because my truck had 143,000 miles. So I got on the phone and found another provider. I had to pay 440 something dollars to actually get my truck to the nearest dealership and pay for the services.
I was wondering why I wasn’t told that by Endurance, why they didn’t notify me the warranty is going out because of the mileage. I work at a car dealership and I was privileged enough to have the insurance when my factory warranty went out. I was picked up by Endurance when I was checking on different coverages. I purchased and just kept it moving. I have used it once or twice and when I did, I didn’t have to personally communicate with them.
The dealership contacted Endurance and did everything. But sometimes, they don’t call the providers and sometimes, maybe for some unforeseen circumstances, they don’t have the correct information. I had to find out in a crisis that I no longer have coverage and I didn’t like that. There’s always room for improvement but as far as signing up, it was fantastic.
Hi Helen. Thank you for sharing your experience with Endurance. We wholeheartedly apologize for the unexpected issue you faced with your truck's coolant system. It's crucial for our customers to be informed about critical aspects of their coverage, such as mileage limits, and we're sorry this detail was not clear for you.
We're pleased to hear that past claims were handled smoothly! We aim to ensure transparent communication regarding your coverage. Should difficulties arise again, we're here to support and offer a prompt resolution.
We would like the opportunity to discuss this directly with you to find a satisfactory resolution or answer any further questions you may have. Please contact us at feedback@endurancedirect.com so that we can promptly address your concerns.
Thank you,The Endurance Team
Reviewed May 23, 2025
The representative was great and very professional. Getting set up was very easy. The only thing was a bad phone connection, and he had to call me back on a different line. Other than that, everything went smoothly. I set up a new month-to-month extended warranty. I pay once a month rather than a lump sum at the beginning, which is not the greatest, but it’s better for me financially because I’m not sure how long the car will last.
I would tell a friend or a family member to go for it. Endurance Warranty is an upstanding company, and it was easy to communicate with them. I’m all for it.
Hi Michelle! Thank you for sharing your experience with us! We're thrilled to hear that our professional service and easy communication uniquely suited your needs—and we're glad the month-to-month payment plan works better for you. If you have any more questions or need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
I have just recently been reinstated with Endurance, and spoke with James **. He was very informative and explained in detail the Extended Vehicle Service Plan regarding my 2005 Toyota RAV4. My plan is to keep driving my car until I decide it becomes time to trade it in for a new vehicle.
Hi Dianne! Thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that James provided you with detailed and helpful information about your coverage plan for your 2005 Toyota RAV4. We are excited to have you with us and are eager to support your vehicle needs. If you ever need further assistance or have more questions, please feel free to reach out to us.
- The Endurance Team
Reviewed May 23, 2025
My vehicle warranty had lapsed. When it was active, anything major would’ve been covered by Ford, but these days you can’t just assume you’re protected because it falls on you. I had a warranty when I bought the car, but it expired, so I went ahead and get Endurance. The sales agent was fast and he answered very professionally. I appreciated that.
Hi Alan! Thank you for your thoughtful review and for choosing Endurance. We're happy to hear that our visibility and customer service team positively impacted your decision. It's always our aim to ensure the sign-up experience is smooth and satisfying, and it's rewarding to know we succeeded. Your willingness to recommend us is the highest compliment, and we're fortunate to have gained your trust. If you ever need further assistance, please feel free to reach out.
- Endurance
Reviewed May 23, 2025
I think customer service was okay. On a scale of 1 to 10, I give it a 9.
Hi Ronald! Thank you for sharing your experience with us! We are thrilled to hear that our brochures and materials helped guide your decision to choose Endurance. It's great to know that you feel secure with the peace of mind our coverage provides. Should you need any further assistance or have questions in the future, please don't hesitate to reach out to us.
- The Endurance Team
Reviewed May 23, 2025
I’ve done a lot of research and I expected the coverage they had. The only thing I didn’t really care for was the 30-day waiting period with 1,000 miles of driving. I would have liked it a lot shorter, especially the mileage. Other than that, their sales agent was very knowledgeable and helpful.
Hi Harry! Thank you for sharing your thoughts with us. We're happy to hear that you found our sales agent knowledgeable and helpful during the sign-up process. We strive to ensure a seamless experience for all our customers.
While we've noted your feedback regarding the 30-day and 1,000-mile waiting period, please know that this is in place to protect all policyholders equally. Your suggestion is important to us, and we'll take it into consideration for the future.
If you have any questions or need any assistance, we are here to help!
- The Endurance Team
Reviewed May 23, 2025
I was out of town on work when I signed up for my policy. The representative was very understanding about updated mileage. I gave him an approximate, but he gave me a chance to get the exact mileage because on the policy they need the exact mileage. He wasn’t hounding me or nothing. I might just get a text message every once in a while saying, “When you get a chance, send me that exact mileage.”
Hi Willie! Thank you for sharing your experience with us! We’re thrilled to hear that you're pleased with our customer service and coverage options. Your satisfaction in knowing that the representative handled your questions smoothly means a lot to us. If you ever need assistance or have any questions, please feel free to reach out at any time. Welcome back to Endurance—your trust is greatly appreciated!
- The Endurance Team
Reviewed May 23, 2025
My friend has an Endurance Warranty, and he has the same type of truck as me, so I looked into it and got it. The customer representative helped me get signed up. It was good. She was a sweetheart. I know she has to do what she has to do, but it’s too much sometimes.
I can’t tell the services yet because I just got it. I don’t even know if I can get my car checked. Yesterday, I thought something was wrong with my steering, but I don’t know when I could go. They sent me an email about the warranty, but I’ve got so much work that I don’t even have time to read it. Still, I would recommend them.
Hi Miguel! We're happy to hear that you had a positive experience signing up for coverage with Endurance. We're glad our representative’s politeness helped steer you through the process despite any pressures. It's particularly rewarding to know our commitment translated into a five-star rating in your eyes! If you need further information or assistance, please don't hesitate to reach out. We are here to help!
- The Endurance Team
Reviewed May 23, 2025
Customer service was excellent. The second time I called, the person I talked to was very nice and helpful. I have referred Endurance to my sister because her vehicle is also out of warranty.
Hi Wendy! Thank you for the kind words and for choosing Endurance! We’re thrilled to hear about your excellent experience with our customer service team and are happy that you found our assistance helpful and polite. Your confidence in recommending us to your sister means a lot to us. If you ever need further assistance, please feel free to reach out. We're always here to help!
- The Endurance Team
Reviewed May 22, 2025
I purchased an older car with many bells and whistles, and while I was nervous about it, I thought I’d make a wise decision by getting a car warranty. I signed up online but never received the information they said I’d receive. I downloaded the app, and after reviewing the documents included in that, I realized the coverage wasn’t what I thought I had signed up for. So I call and spend no less than 4 hours on the phone, continually reiterating my need for comprehensive coverage precisely because I was buying an older vehicle in which I had limited information about. The girl I spoke with was nice but clueless, and the whole thing felt like, forgive the pun, but an exercise in endurance on my part. I wound up with a plan I was satisfied with, but unfortunately it voids my older contract and my wait period has to begin again.
Roughly 15 days after my newest waiting period ended, my car began making a noise- not constant, and so faint you could only hear it with the radio off. We thought perhaps it needed new tires, but took it in to a licensed service provider to be safe. It was diagnosed with needing struts and a wheel bearing. I verified those were covered in my contract and much to my delight and surprise, they were. I patted myself on the back for that dreadfully long phone call upping my coverage! But wait…My mechanic called Endurance and was told those were regular wear and tear items and my claim was denied. Since I was literally looking at the contract, and this denial surprised him too, he advised me to call about it myself. While I also was told my claim was being denied, I was given a different reason. Endurance denied my claim, stating it was pre existing.
The problem with this, is on an older vehicle, almost anything could be considered pre existing. Rarely does anything go from good to bad in a day. Secondly, nobody demanded an inspection beforehand, nor does the contract note any sort of timelines next to each covered service (such as must have Endurance for a year before we cover struts, or must use us for six months before we cover a wheel bearing.) All the customer has to go on is what you are being told is covered, only to find out they’re still denying your claim based on a formula only they are privy to. If you sign up for health insurance and unknowingly have cancer, it cannot be pre existing. If there’s no record, how can it be proven you were aware? Just as in this case, my vehicle drove great, had a clean Carfax, and an inspection at the dealer who sold it to me.
I had no way of knowing these parts were going bad, but Endurance found a loophole to get out of paying the claim, and ran with it, despite my having the biggest, most comprehensive coverage they offer. Adding insult to injury, the script-reading customer service agent delivering this bad news, showed me their idea of world-class service, by telling me she could hook me up with one of their partners for financing the repair. You know, so I can get hit with interest and finance charges on top of paying for the repair myself, while also paying Endurance for absolutely nothing. So I emailed them to let them know that I think they’re a scam and will be doing exactly what I’m doing now with this review, and they said how sorry they were and after reviewing my claim, they wanted me to call for assistance. There’s some back and forth here because I don’t want to call and sit on hold forever again unless they’re actually going to help me.
Yet they refuse to give any details in writing whatsoever. Finally I give in, only to learn not one thing has changed. They’re still denying my claim and offer nothing new. For fun, I emailed them yet again to tell them how unbelievable it was that they email an already ticked off customer and demand they call, only to give them the same exact bad news a second time. Guess what? They emailed me back and asked me to call again! It’s actually comical they care so little. I think my case pretty much disqualifies two of the most recent commercials I’ve seen from Endurance. The one where they discuss filing a claim right after their wait period ended and having no problems whatsoever, and the one where Danica asks, “Who’s going to pay for your next car repair? You or Endurance?” Well, unless you’re just a seriously lucky person, I can assure you, it isn’t going to be Endurance.
Hi Crystal. Thank you for taking the time to share your detailed experience with us. We sincerely apologize for the challenges you have faced and the frustration surrounding your claim. While we aim to provide comprehensive coverage and exceptional service, it is clear that we haven't met your expectations in this instance. We are truly sorry for the confusion and inconvenience caused by the discrepancies in your coverage terms and claim handling.
Your feedback highlights the areas where we need improvement, particularly in communication and transparency with our coverages. We'd appreciate another opportunity to address your ongoing concerns and review your claim in a timely and corrective manner. Please feel free to reach out to our team directly via feedback@endurancedirect.com, so we can delve deeper into resolving this situation efficiently.
We sincerely aim to regain your trust and demonstrate the values Endurance stands by: real-world support and intuitive assistance. Thank you for your fortitude in reaching out and expressing these significant issues.
Sincerely,The Endurance Team
Reviewed May 22, 2025
I purchased the warranty for my 2018 Suburban. 3 months later while on vacation, the transmission went out. Had it towed to dealership 150 miles from home. Endurance representative went to dealership. Acknowledged transmission failure and took pix of vehicle. Claim was denied because the vehicle had 3 bumper stickers on it from my business, claimed it was a commercial vehicle. I appealed with email per policy and was totally ghosted. No one ever contacted me and when I called to determine status, was told over a 4 month period that my appeal was still in the review process. I did get 3 calls a day for 5 months telling me my payments were overdue.
We're sorry to hear about your experience and the frustration you have faced with your claim. The situation you've described is not what we aim to deliver, and it's important for us to address issues like these seriously. We apologize for the challenges you've encountered in resolving your claim. Please give us another opportunity to make things right by emailing us at feedback@endurancedirect.com. Rest assured, we'll investigate proactively and work towards finding a satisfactory resolution. Thank you for bringing this to our attention.
Sincerely,The Endurance Team
Reviewed May 22, 2025
I totaled my E250 Mercedes Benz 2 weeks ago. The agent I spoke with was extremely customer service oriented, knowledgeable, and knew every necessary steps to transfer my warranty to my new car. He provided excellent customer service. Once we were finished with the call I had a much greater sense of the warranty.
Hi Lauri! Thank you for sharing your positive experience with us. We're happy to hear that our agent effectively managed the transfer process of your coverage plan and provided excellent customer service during your call. If you need any further assistance in the future, please feel free to reach out!
- The Endurance Team
Reviewed May 22, 2025
I have the luxury package on my 2019 ford Raptor. It has been about 6 months since warranty purchased. Transmission was slipping, took it to my Ford dealer (never been driven off road). Ford service department called endurance and was told fix is denied because of something called TSB which is a report the dealers use internally to have techs gain a heads up on what problem might be. They all do that and by saving time saves customers some money. I was traveling when I purchased plan, told salesman I would not be home when plan was to be sent for me to look over. I said just tell me if trans, motor, electronics were covered 100% and was told yes. Well folks they are not with this company. My service tech told me he had never had a warranty company turn down in a TSB bulletin or even for the repair I needed.
It has been almost 2 weeks I picked up my truck today and paid for my service with Ford paying part. Every work day for these weeks I have called Endurance asked for claims manager to discuss this and he has not returned a single call. His name is Parm, beware. The co will not give you his number or email. DO NOT Do Business WITH these guys, they lie and will not call you back. Good luck out there. Don **
Hi Don. Thank you for reaching out and providing us with your feedback. We sincerely apologize for the difficulties you've encountered with your claims and our communication process. Your situation concerns us greatly, and we'd like to offer direct support to try and resolve this issue for you more efficiently.
Please contact us at feedback@endurancedirect.com with your contract details so we can look into this more comprehensively and explore all available solutions. We value you as a customer and hope to regain your trust in our services.
Thank you for your patience and understanding,The Endurance Team
Reviewed May 22, 2025
What I was told by the representative for Endurance about the warranty program that I bought into is not what was actually represented or covered. I bought my package in September and then the following month I bought another package for my husband‘s truck. We had no problems. We’re paying each month no issues until April. My husband’s truck has a mechanical problem so we took the truck to the mechanic and lo and behold the problem with the truck wasn’t covered under his contract so all the money that I paid for this extended insurance I could’ve had in savings and paid cash for the problem with my husband‘s truck.
Next month, my car needs the PCV repaired and fuel injectors replaced and on behold, wouldn’t you know it of course naturally although I was paying for the top tier contract those two particular things were not covered so once again all the money that I paid to endurance I could’ve had in my savings and would be able to fix my car which I can’t because I paid cash $2600 to fix my husband‘s truck and being a military family and I’m on permanent disability from a disease that I didn’t ask to have so we are on a very tight budget and still have three children in college that were helping to pay for.
This did us zero good so I’m upset because what I was specifically told and I went over specific problems with an engine that could happen. Fuel injectors was one of them and was told that they were covered. I was lied to just manipulated into buying this contract and making this company more money. Congratulations. Hope they feel good about themselves so now I’m stuck with my car in the garage not able to run and I have to save up the $2200 is going to cost to fix it so basically the contract wasn’t worth the paper it was printed on.
Hi Tamara. We deeply apologize for the confusion and distress you've faced regarding your coverage plan. It is never our intention to mislead our valued customers. Ensuring accurate and comprehensive protection information is shared accurately is of utmost importance to us, and any discrepancy experienced contradicts our high standards.
Kindly contact our team at feedback@endurancedirect.com, supplying any details of your account, and we will escalate this issue with urgency. Thank you for your patience and understanding as we strive to address your concerns effectively.
Sincerely,The Endurance Team
Reviewed May 22, 2025
Updated on 06/25/2025: Not what advertised. I have been waiting since April for a reimbursement for a repair. No assistance or answer when calling.. They can’t provide or won’t provide solution. If I had known that not being service is not as advertised I would not have purchased the policy. I would not recommend purchasing this service.
Original: I would not recommend this company to anyone. I filed claim in early April and not been paid yet called several times and get same response under review. Nothing they advertise is accurate. Bunch of scammers.
Hi Larry. We sincerely apologize for the inconvenience and frustration you've experienced. Please understand this is not the quality of service we intend or pledge to our customers. We are committed to resolving your issue swiftly and delivering prompt assistance. If you could send your contract details and any documentation to our dedicated team at feedback@endurancedirect.com, we will investigate and expedite a solution. Your feedback profoundly impacts our improvement processes. We appreciate your patience and look forward to resolving this matter to your satisfaction. Thank you for voicing your concerns.
-The Endurance Team
Reviewed May 22, 2025
Kaitlyn was a very pleasant fresh of wind, as in her vibrant attitude sky rocketed with shimmer. You have a great person working for you. Give her a raise. I randomly came across an advertisement and I'm glad I choose Endurance.
Hi Garren! Thank you for sharing such positive feedback! We're happy to hear that Kaitlyn's vibrant attitude and exceptional service made a positive impression on you. Your review truly highlights her dedication and passion for helping customers. Should you need any assistance in the future, please don't hesitate to get in touch. We're always here to help!
- The Endurance Team
Reviewed May 22, 2025
I would like to know if I will receive a hard copy of my policy in the mail and if so how long should I wait to receive it. I was very pleased that I was able to get a policy with your company and the representative that took my call and told what it covered. Thank you very much.
Hi Vernon! Thank you for your review! We're thrilled to hear that you're pleased with your new coverage plan and the assistance you received from our representative. Yes, you should receive a hard copy of your policy typically within 7-10 business days in the mail. If you don’t receive it within that timeframe, please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. Thanks again, and welcome aboard!
-Endurance
Reviewed May 21, 2025
Buyers be aware! When I purchased this warranty for our car, I was told that except for normal wear and tear on the car, the policy will cover all other costs of repair with $100 deductible. I also was not told about exceptions! When a car camera needed to be replaced, they would not pay for programing it! Fine print in the contract that I was responsible to read, and salesman not ever bring the exceptions up during sales! I found a host of other exceptions that makes this warranty very expensive and not worthwhile.
Hi Shane. Thank you for sharing your experience. We're very sorry to learn about the difficulties you've encountered with the coverage specifics not being fully clear to you initially. It’s always our goal to ensure that terms are explicit and easy to understand.
We acknowledge the frustration of not being informed upfront about all the exclusions or the coverage for something like reprogramming a car camera. If there’s anything we can do to rectify your situation or if you need clarification on your plan's details, kindly contact us through feedback@endurancedirect.com and we would be happy to assist you.
Your insights for transparency in our process are truly appreciated as they help us improve our services and communications for all our valued customers. We aspire to settle this to your benefit.
Thank you,The Endurance Team
Reviewed May 21, 2025
Very polite and informative on policies. Worked with me on what I wanted covered due to the year of my Ford f150. Would recommend at least get a quote from them to anyone looking for a warranty.
Hi, Pamela. Thank you for recommending us in your review! We’re glad your experience with us was a great one. We look forward to protecting you and your Ford F150 for many years to come!
- Endurance
Reviewed May 21, 2025
I spoke to operator Kim from Missouri. She explained why Endurance is so important and the many benefits that are specific to Endurance auto warranty. She also explained you can go to a dealer and how it is so simple. She offered that when I didn't know about it. I thought I'd be charged way more. I think from now on I will go to a dealership! Because of how the policy works and they send someone out to check to see what you need, you wouldn't be taken advantage of because whomever they send out wouldn't say you need extra things that you don't!
Hi, Cheryl. We're happy to hear that Kim provided such a helpful experience by explaining the benefits and flexibility of Endurance. Having clarity about such details helps ease concerns and make informed decisions. If you have any questions, feel free to let us know. Thank you for placing your trust in our service!
- The Endurance Team
Reviewed May 21, 2025
Called for information about possible service and Courtney was so helpful. She gave me a clear understanding of my options and service references. Very pleasant experience. They are very easy to work with.
Hi Donna! We're glad to hear about your positive exchange with Courtney! We're thrilled that she was able to provide the guidance you needed and that working with us was a pleasant experience. If there's anything more we can assist you with, please feel free to reach out to our team at any time.
- Endurance
Reviewed May 21, 2025
I would like to commend manager, Gladys for assisting me today. She was kind, and thoroughly informative. Gladys made me feel like a valued customer. I appreciate Gladys and her great customer service.
Hi, Dana. Thank you for recommending on of our managers! We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed May 21, 2025
Doing seems to be a top-of-the-line I haven’t used it yet, but seems to have very great service. Are they quick acting gave me a quote. That was good. I thought it would be but compared to a lot of than I did compare they were right where it needed to be. See where we go from here.
Thanks for sharing your thoughts, Riley! It sounds like you had a positive first impression with the quote and our service so far. We hope we continue to meet your expectations. Feel free to reach out anytime if you need help or have questions!
- Endurance
Reviewed May 20, 2025
Thank you for your friendly and professional service. I am very thankful for the additional security for my vehicle. I have no regrets. I recommend Endurance Warranty for anyone who cares about the things they consider valuable.
Charmayne, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 20, 2025
Took me getting a notary to cancel this coverage. Paid premiums over year before I filed a claim. Never received my contract or ID card. Filed first claim which was denied. Said it was excluded in my contract. How am I supposed to know it is excluded if I have no contract? This company is a complete scam!!
Hi Rick, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you, The Endurance Team
Reviewed May 20, 2025
Buyer beware! Please if you do business with this company, make sure you read the fine print and read between the lines to see what is not covered in your contract. They will find a loophole and you will be the one with the bill.
Hi Eric, thank you for sharing your experience. We understand how important it is to feel confident in your coverage, and we’re sorry to hear you’re feeling this way. Our goal is to be as transparent as possible, and we encourage all customers to review their contracts thoroughly. If you have any unresolved concerns or would like us to take another look at your claim, please feel free to contact us directly at feedback@endurancedirect.com. We’d appreciate the opportunity to help.
Thank you,The Endurance Team
Reviewed May 19, 2025
My AC went out this morning on my way to work. Endurance denied the claim. In 1 phone call, I was bounced from one operator to another. I spoke to 5 different people. I spent more than 4 hours dealing with these people. I was transferred from one rep tp another. Waste of time and money. Don't do it!!!! I'd like all my money back from both my vehicles.
We understand how a denied claim can cause stress, and we’re here to help. Please contact feedback@endurancedirect.com with your coverage plan number. We can review the situation together and find the best way to assist you moving forward.
Thank you,Endurance
Reviewed May 19, 2025
A lady named Joyce helped me with signing up for Endurance. She was very pleasant. It was a good experience. She explained everything to me in a way I could understand.
I got the warranty because my truck is already four years old, and I know things can happen. My other warranty also had already run out. It’s always good to be protected, but I haven’t used my warranty yet. I just purchased it.
As a matter of fact, one of the nurses who takes care of my grandson was the one who recommended Endurance. That’s how I found out about the warranty. We were just talking, and out of the blue she said she has Endurance for her car and that they’ve helped her a lot. Her car is much older, so I took her word for it since she’s been my nurse for about eight years.
Thank you for choosing Endurance, and for sharing your experience with us, Johnny! We're thrilled to hear that Joyce provided you with excellent service and made the sign-up process simple and easy to understand. We're also happy to hear about your nurses positive experience with Endurance and appreciate her recommendation. We look forward to providing you both with excellent service for many years to come.
- Endurance
Reviewed May 19, 2025
I had Endurance when I bought the car. The signup process was great, and the rep that I dealt with did a great job. I thought I still had a policy with them, but it had expired. And so they got me hooked up to another policy.
Thank you for sharing your positive experience, Michael! We’re thrilled that renewing your plan was straightforward and that you're satisfied with the assistance from our representative. We appreciate your kind words and are here anytime you need us.
- The Endurance Team
Reviewed May 19, 2025
I got full coverage on my car and a dude set up it up for me. I pay about 130 something a month for Endurance. But I got misled. The dude never told me I gotta put 1,000 miles on my car just to get it fixed. But I ain't mad. I can't file a claim because the car was kinda down when I got it. I got a little oil leak. It’s a rough city. I might have to find somebody to fix the car for me.
Hi Rodney! Thank you for sharing your experience with us and for providing a comprehensive review of your coverage setup with Endurance. We understand your surprise at the requirement in mileage before filing a claim, and we apologize for any inconvenience this may have caused. Our goal is to ensure our members are fully aware of all conditions associated with coverage.
We're glad to hear that despite this matter, you find our pricing reasonable and the overall experience satisfactory. Your feedback helps us enhance communication and service quality.
If there's anything further we can do for you to enhance your experience moving forward, please don't hesitate to reach out. We're here to help and are grateful to have you in the Endurance family!
-The Endurance Team
Reviewed May 19, 2025
I talked to one other company and they seemed like they would give you to the hard sale salesman. They wanted to add this and they wanted to add that, and I did not have time for it or want to flow with it. With Endurance, the girl I talked to was able to give it right there as well as the information. I liked her. They then told me to keep the copy of the contract on the car glove compartment, so I put it in there.
My husband has Parkinson’s and he is getting to the point that he cannot handle things. He is a mechanic and he could anything before. And so, I’m new at this, and I have never had to handle this kind of stuff before. Now, my car is a ‘22, so I figured it was probably about out of warranty. A very good friend and her husband have Endurance, and they had some major things, like a $8,000 transmission in one of their vehicles. They said that Endurance did a nice job, and that there were no problems. It goes a long way when you know someone who has it.
Hi Jo Ann! Thank you for sharing your positive experience! It's great to hear that the signup process with Endurance was seamless and supportive during a time when reliable coverage is so valued, especially transitioning into car responsibilities. We're glad your vehicle provides the mobility you cherish and that our comprehensive service and customer care met your needs. Please don't hesitate to reach out if you need any assistance in the future!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
