Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Our review standards
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- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Aug. 20, 2025
I had a previous bad experience with another auto warranty, so I looked into another company. The guy at Endurance seemed to know what he was talking about and made everything clear to me. I had to wait until I passed a month and had 1,000 miles on the vehicle before the warranty kicks in.
Hi Joseph! Thank you for taking the time to share your positive experience with us! We're pleased to hear that the sign-up process was smooth and our representative provided the clarity you needed. We understand any waiting period can seem lengthy for those who don't drive often, but we're dedicated to ensuring your coverage begins seamlessly when the criteria are met. Please feel free to reach out if you have any questions or need further assistance.
- The Endurance Team
Reviewed Aug. 20, 2025
I loved what I heard right outta the gate whenever I was assured that Endurance, is number one and the best to have, I really wanted to add my truck to my Subaru bundle, unfortunately wasn't able to do so budget wise, the man that was working in the digital trenches of insurance, DJ ** Account Manager did everything thing above and beyond, even working with me after his shift ended to ensure my satisfaction, let alone got me every single discount ans knowledge he had to offer, shout out to DJ hell of a good job, much appreciated! 5 stars alllll day. Sincerely, Satisfied customer Cody **
Thank you so much for your glowing review! We're thrilled to hear how satisfied you were with our service, and we're incredibly proud of DJ for going above and beyond to ensure your satisfaction. Although we were unable to add your truck to your existing Subaru bundle, it's wonderful to know that DJ provided outstanding support, including after hours. We appreciate your excellent feedback and hope to assist you again in the future.
- The Endurance Team
Reviewed Aug. 20, 2025
It was an excellent and professional experience. Rodney very pleasant and very helpful, good attitude, very understanding and willing to be helpful. Did everything I ask, professional and ask if I needed anything and polite in ending the conversation.
Hi Christopher! Thank you so much for taking the time to share such a positive experience with us. We’re happy to hear that Rodney provided excellent service and was attentive to your needs throughout the conversation. It’s wonderful to know that you felt understood and well-assisted. If you ever need anything else, please don’t hesitate to reach out. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 20, 2025
My A/C repair experience was TERRIBLE! My car was in the shop for three weeks because of Endurance refusing to pay for covered repairs that were needed. In the end, I had to pay almost $1,000. Endurance kept asking for different things to substantiate the repair: pictures, an adjuster, then said they did not get the pictures nor did they know the adjuster’s name (that they sent!). They would not pay the MSRP for parts. I decided to cancel, so I called to cancel. A week later I received an email saying my payment was deferred. I called again and they said there was no cancellation on record, so I initiated cancellation again, which consisted of a two step process: 1. Call and cancel; and 2. Complete a statement and get it notarized to send to them. When I went to mail it, the post office said there was no such “suite” in the address. A tragedy of errors - they will do anything to keep getting your monthly payment - including outright lying and deception
Hi Catherine! We truly regret the difficulties you've experienced with our service. The challenges regarding your A/C repair and cancellation process are not what we aim for our valued customers to face. Your feedback about communication issues and payment discrepancies is very important, and we want to ensure each matter is thoroughly addressed. Please contact us directly at feedback@endurancedirect.com so we can get more immediate assistance on retaining both service credibility and your satisfaction moving forward. Your patience is valued, and we aspire to turn your experience around. Thank you for letting us address this important matter.
-The Endurance Team
Reviewed Aug. 20, 2025
This company is a scam, very deceptive and do not communicate when it comes to canceling the service. It is a total waste of your time and money. Customer Service is very unprofessional. I canceled and they gave me less than half I paid into it.
Hi Monaka. We’re truly sorry to hear about your recent experience, and we apologize for any inconvenience this has caused. We commit ourselves to providing our customers with a high standard of service and understand why this situation might have led to frustration and disappointment.
It is concerning to hear about the challenges you faced with canceling your service and with the refund process not meeting your expectations. We recognize the importance of maintaining clear and timely communication at every interaction.
We would greatly appreciate an opportunity to address these issues directly and find a solution for you. Please contact our team at feedback@endurancedirect.com at your earliest convenience. We are dedicated to resolving this matter and reviewing your specific concerns to improve your perception of our service.
Thank you for sharing your feedback with us. Your comments are vital in helping us improve our services and offerings.
-The Endurance Team
Reviewed Aug. 20, 2025
Do NOT agree to give any money based on what an agent says on the phone....even if there is a special if signing up on the first call. This place is a scam. I had a DEF sensor module go bad, that is NOT emissions, that IS electrical component of the emissions.
Hi Michael. Thank you for bringing your concerns to our attention. We’re sorry to hear about your recent experience and understand your frustration. It's important to us that you feel satisfied and secure with our service, and here, that has not been the case. The situation you've described, regarding payment handled over a call, along with your issue with the DEF sensor module, appears to be a disappointing experience that didn’t meet your expectations or our intentions. Please contact us directly at feedback@endurancedirect.com so our team can explore a fitting resolution with you. We appreciate your feedback, as it provides us an opportunity to enhance our service. Thank you for giving us the hope to redeem this trouble appropriately.
- The Endurance Team
Reviewed Aug. 20, 2025
Don’t waste your money. They take your money. If car breaks down they want all this unnecessary work done to run the bill up and then refuse to pay it. It took 2 days to pick my car up the first time. My car has been in 2 different shops. Endurance hasn’t paid either shop. Just wanted all this extra work done. Been almost 3 months no car. All the while getting money for my premium and running up bill at shop. They only pay for a week for car rental but take 2 weeks for an adjuster to show up and then want more work done with the car.
Hi Jeannie. We apologize for the distress and frustration you've experienced with our service. The challenges involving delayed repairs, additional work requests, and issues with car rental coverage are unacceptable, and we understand the impact this has had on your situation. Resolving such matters is important to us. Please contact us at feedback@endurancedirect.com so we can look into your case in more detail and work towards a suitable resolution for you. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Aug. 20, 2025
I was looking for an extended coverage ‘cause of the age and the miles on my car. I found Endurance online and I decided to get it for the cost and the amount of coverage. The rep explained things clearly, took his time to explain, and offered his number for further questions.
Hi Jennifer! Thank you for your thoughtful and detailed review! We're happy to hear that our comprehensive coverage paired with reasonable costs satisfied your needs. It's great to know that the representative was clear and attentive during your enrollment process. Should you ever have additional questions or need any assistance, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 20, 2025
I’ve had a car warranty before on my vehicle and saw their service advertised on TV, so I decided to get an Endurance Warranty.
The signup process was fairly easy and the representatives were very knowledgeable because any questions I had, they answered. And the willingness to make sure that I understand.
Extended coverage was so important to me, because with how unpredictable the economy is these days, you never know what could happen. So if you can get a little peace of mind for a few dollars a month, it’s worth it for that bit of security.
Hi Fredrick! Thank you so much for taking the time to share your positive experience! It’s wonderful to hear that our representative was able to assist you effectively and answer all your questions. We're pleased to know that the clarity and peace of mind offered by our coverage have been beneficial for you. We look forward to providing continued support and security for your vehicle.
- The Endurance Team
Reviewed Aug. 20, 2025
We’ve had Endurance for both of our vehicles. We’ve filed two claims, one for a new transmission and I can’t remember what the other one was, but it’s been two.
The dealership handled contacting Endurance and we had a $100 co-pay. I would say Endurance is a good choice and we’ve been happy with them.
Hi Laura! Thank you very much for your wonderful feedback! It's great to hear that our service and efficient claims process could make your experience seamless and satisfying, particularly with such significant repairs. Our team continually strives to provide top-quality value and customer support, and it’s rewarding to know we’ve met your expectations. Should you need anything in the future, we're always here to help!
- The Endurance Team
Reviewed Aug. 20, 2025
Signing up with Endurance was very easy. She was very good to us and the price was fair. We haven't made a claim and hopefully we won't. But we’ve canceled our AAA roadside service 'cause we have it with Endurance.
Hi Cindy! Thank you for sharing your wonderful experience with us! We're happy to hear that you found our service easy to navigate and our representatives accommodating. We're also pleased to know you've chosen Endurance for your roadside assistance needs. We appreciate your recommendation and are here to assist you anytime in the future. Stay safe and drive with peace of mind!
- The Endurance Team
Reviewed Aug. 20, 2025
I bought a lemon car, so I needed coverage, and my coworker told me about Endurance. The sales rep was professional, and he explained everything well to me, so I got the warranty.
Hi Tyreka! Thank you for sharing your experience with us! We’re thrilled to hear that our sales representative was professional and that everything was thoroughly explained to you. We value your decision to choose Endurance for your vehicle protection and are here to support you at every step. Let us know if there's anything we can assist you with.
- The Endurance Team
Reviewed Aug. 20, 2025
I had bought a warranty earlier from Ford Motor Company in Hattiesburg, and I wasn’t completely satisfied. I’ve been watching the commercials on TV about Endurance, and I decided to change. So, I canceled what I had and took out Endurance.
Setting up the warranty with Endurance was easy. I’ve not had any claims yet. I don’t know if they’ll pay but so far, I’m satisfied
Hi Harlon! Thank you so much for your wonderful feedback! It's great to hear that our team made the setup process easy and smooth for you and that the coverage meets your expectations. We sincerely appreciate your recommendation to friends and relatives.
- The Endurance Team
Reviewed Aug. 20, 2025
I was getting Endurance pamphlets through the mail about my truck. I got the warranty for the expenses I'm paying for fixing. Endurance was very nice to me when I signed up. I’m on a four-year program. On the first 30 days, the warranty only covers the trans, so make sure you have all your ducks in row before you have fixes and oil changes. After a certain amount of time, it covers everything.
Hi Linda! We're thrilled to hear about your positive experience signing up with Endurance! It's great that our team made the process accommodating and provided peace of mind through our coverage options. We constantly strive to ensure our plans offer significant support and meet our customers' needs effectively.
Should you have any suggestions on how we might make our service the perfect for you or if we can assist in any other way, please feel free to let us know. We are looking forward to serving you and are here for any questions you may have.
Thank you for sharing your feedback with us, and welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 20, 2025
I bought a new used car and was looking for bumper-to-bumper coverage. I haven’t used Endurance yet, so I don’t have the experience yet, but getting signed up with them was streamlined and easy. Actually, the representative was the reason I bought it. When I looked at it online, I didn’t think it was really what I wanted. When she explained the product, it came out cheaper than I had thought, and there was an extra bonus program that I was able to get on the phone that day. I’ve already told several people about Endurance.
Hi James! Thank you for sharing your excellent experience with us. We're thrilled that our representative was able to provide you with clear insights and outstanding guidance during your recent interaction. It's great to hear that the sign-up process was smooth and completely up to your expectations. Your high recommendations and praises are sincerely appreciated. If there's anything else we can assist you with, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Aug. 19, 2025
The representative at Endurance was very good and helpful. I received an email of the contract which matches with what I have been offered over the phone.
Hi Judy! Thank you for sharing your experience with us! We're thrilled to hear that our representative was able to assist you smoothly and that everything matched your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Aug. 19, 2025
The sign-up process at Endurance Auto Warranty was easy. The people make it like you’re gonna miss out, so you gotta make a decision. We went through all of the information, particularly how it works, what it covers, and how long I am approved for it. But the bad part is I don’t get them in writing. They just told me that I had to get 500 miles in 30 days, and my 30 days is up, but I don’t have 500 miles yet. I haven’t heard a word from them since.
Hi David! Thank you for choosing Endurance for your vehicle protection, and we appreciate you taking the time to share your experience with us. It's fantastic to hear that the initial conversations with our representatives were helpful in your decision-making process. We understand your concern about not yet receiving a welcome package. Please contact our team at feedback@endurancedirect.com and our customer service team will ensure you receive your documentation in the format that works best for you. Additionally, please feel free to update us on the mileage requirement so that we can provide any needed support. Your feedback is crucial for us to continually enhance our services. Thank you!
-The Endurance Team
Reviewed Aug. 19, 2025
I was interested in a car warranty because my car reached three years of age, and I got a notice from the dealership I purchased it from. They gave me a quote on an extension for eight years and 80,000 miles, with a price associated. I talked to a representative from Endurance, and they came up with a package. The time duration was six years and 100,000 miles. Since I only drive about 6,000 miles a year, Endurance seemed to be the best fit for my needs. I’m 81, so I’m not sure how much longer I’ll be driving. The person I talked to was very responsive, and there were no high-pressure tactics. So far, until I ever need a claim, I’m reasonably happy with my choice.
In the policy, there was a one-month waiting period from the time the contract was signed before coverage was activated. The contract confirmed this. One nice feature is that it is supposedly transferable, which could make the car more enticing if I sell it. I’m a pretty tough sell, being a mechanical engineer, but with Endurance, everything fell into place.
Hi Henry! Thank you so much for sharing your experiences and such a heartening 5-star review! It's wonderful to hear that you found our package and service fitting to your expectations. We're especially happy that the responsive and no-pressure approach by our representative made a positive impression. We're honored that you've chosen to trust Endurance and appreciate how valuable features like transferability stood out. If you have any questions or are ready to explore more aspects of the coverage when the time arises, please don’t hesitate to reach out!
- The Endurance Team
Reviewed Aug. 19, 2025
Endurance is a great company, to the best of my knowledge. They're gonna take care of me. I've been with them for a little over a year. I just want to keep my vehicle in a new condition as long as I can. And the cost of repairs is astronomical. So, you either pay now or pay later which is why I got the warranty. Making payments was simple.
Hi Stanley! Thank you for your wonderful feedback and for sharing your experience with Endurance! We’re happy to hear that you’ve had a smooth and seamless sign-up process. We’re glad to know that our coverage provides you with the peace of mind you're looking for. Although you haven't had to file a claim yet, we are committed to ensuring your satisfaction should you ever need our services. We're grateful for your trust and look forward to serving you for many more years to come.
- The Endurance Team
Reviewed Aug. 19, 2025
Great customer service experience. The reps that I've interacted with went above the call of duty today. I appreciate this level of service. Thank you. Thank you. Correcting a small mistake and taking accountability. All while informing me of the actions that was taken to fix my issue was a refreshing.
Hi Robert! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our customer service representatives succeeded in going above and beyond to assist you. Your appreciation underscores the dedication of our team in correcting issues and keeping customers informed every step of the way. Should you need further assistance, please don’t hesitate to reach out. Thank you for your trust in us, and we look forward to serving you again.
- The Endurance Team
Reviewed Aug. 19, 2025
Sign-up was wonderful. The rep was very nice. She let me know everything would be okay. I was in the market to buy a new car and she said, "Oh, don't worry. You can just give us a call back and switch it over once you get the car." And that's what I did. She said that the warranty starts effectively after it goes through, that I was covered. I would get an email, which I did get an email that said, "Congratulations, your 2010 Ford Focus was now covered." When I called back to switch it over to the INFINITI, I got another email saying the same thing for the INFINITI.
Hi Jennifer! Thank you for sharing your heartening experience with Endurance! We're thrilled to hear that the transition between vehicles went seamlessly for you and that the payment process was straightforward. Providing peace of mind to our customers through reliable coverage and support is what we strive for, and we're happy to know we've met your expectations. If you need further assistance, please feel free to reach out. We appreciate your trust in us.
- The Endurance Team
Reviewed Aug. 19, 2025
I chose Endurance after noticing red flags with another company, so y’all was the best thing. It was a whole lot cheaper than what CarShield was offering.
Speaking with the representative was easy. They were informative on everything and real about the questions that I was asking, what made them different from other competitors, they kept it honest and gave me all the information that I need to know which in my case was powertrain for my SUV.
Hi Marcus! Thank you for sharing your thoughtful review. We are thrilled to hear about your positive experience with our team at Endurance. Your recognition of our representatives’ honesty and informative approach truly means a lot to us. We're delighted that our powertrain coverage provided the perfect fit for your SUV, particularly at competitive rates. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're proud to have you as a valued customer!
- The Endurance Team
Reviewed Aug. 19, 2025
We recently signed up for Endurance Auto Warranty for our 2019 vehicle, mainly because the original coverage was expiring and we wanted something reliable for our grandson driving it daily.
The gentleman who helped me, I don't remember his name, we talked for two days. The first day, I wanted to talk it over and go from there. And the next day, I emailed them and he emailed me back. We talked and we worked everything out.
I know there's a couple more out there, and I never called them. I called Endurance. For the price, it was okay. You pay for a year upfront, and it’s much cheaper than paying for repairs if something happens.
Hi Christopher! Thank you for sharing your experience with us! We’re happy to hear that you received exceptional customer service and found a plan that meets your inclusive coverage needs. It's great to know our representatives were helpful and responsive throughout the selection process. We also appreciate your recognition of the value and convenience offered by our app, as well as our plan’s protection against unexpected repair costs. Should you have further questions or need assistance down the road, please don't hesitate to reach out. We’re here to ensure you’re fully satisfied and supported.
- The Endurance Team
Reviewed Aug. 19, 2025
I’ve been with Endurance for over a month now and the sign up process went smoothly, the bank called me and asked for my account number.
Hi Richard! Thank you for taking the time to share your experience. We're happy to hear that the sign-up process went smoothly and that our customer service team has been satisfactory. We apologize for the delay regarding your documents and appreciate your patience. Please feel free to reach out to our customer service team at feedback@endurancedirect.com so we can ensure you receive those as soon as possible.
We're grateful for your understanding and your positive feedback!
- The Endurance Team
Reviewed Aug. 19, 2025
This is a scam, they wouldn’t replace my transmission after paying them for 3 years of warranty due to the tire brand on my truck, which is insane, plus they canceled the payment on all the work the dealership already done that this “warranty place” made them do. DO NOT USE THEM.
Hello. We’re incredibly sorry to hear about your recent experience and the frustration it has caused. It's important to us that all facets of the business function properly, and your description does not reflect our standards. We believe in providing dependable protection services, and it's troubling that this was not your experience. We encourage you to reach out so we can dive deeper into this incident and find a feasible solution. Please contact us at feedback@endurancedirect.com. We would love the opportunity to make things right. Thank you for reporting your concern, and we look forward to assisting you.
-The Endurance Team
Reviewed Aug. 18, 2025
Spencer was very nice and helpful to me and my wife with all of our concerns and answers with our policy with our car and got our policy upgraded to premium plan. Now this very helpful for us. Thank you.
Hi Kardell! Thank you for sharing your wonderful experience. We’re happy to hear that Spencer was attentive and efficient in addressing your concerns and facilitating an upgrade to a premium plan. Our aim is always to provide meaningful support tailored to your needs. Please don't hesitate to reach out if there's anything more we can do for you.
- The Endurance Team
Reviewed Aug. 16, 2025
This was the worst thing I have ever done. I pay the most highest coverage. My truck went in for a 100,000 mile service and they found issues. Almost 10,000 dollars. Endurance only approved 3500 dollars. Took almost a week and a half to get a hold of the warranty department, later we found out that Endurance is not in charge of that department, it's a third party. They are very rude and has not done what they say. Very disappointed.
Hi Daniel! We are sorry to hear about this experience, and we completely understand your frustration. It sounds like you've faced challenges with both communication and coverage regarding your vehicle service. Your concern about the approval process and interactions with the warranty department is valuable feedback for us. We'd like to address this issue more deeply and ensure a proper resolution. Please reach out to our team directly at feedback@endurancedirect.com so we can personally assist you and investigate what happened. Your satisfaction is important to us, and we aim to regain your trust. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Aug. 15, 2025
Very courteous, knowledgeable personnel, at least with my experience. Talked with two different customers and sales agents, and both treated me with respect and answered all my questions. Very efficient, good overall.
Hi Fernando! We're thrilled to hear about your positive experience with our courteous and knowledgeable team. Thank you for sharing your feedback and highlighting the respect and efficiency you encountered. Your satisfaction is immensely important to us, and we hope to continue providing you with excellent service. If you ever have any questions or need further assistance, please feel free to reach out. Your insights are deeply appreciated!
-Endurance
Reviewed Aug. 15, 2025
Fair Warning! Do your due diligence, and research Endurance Auto Warranty first, before buying any Policy with them. Make sure you read the "What's Covered" section of that policy before purchasing a contract with Endurance, seems the language in the contract is geared specifically to deny claims for your vehicle service and/or repair like in three different occasions that my claims were denied nor approved. $4k vested in an Endurance Auto Warranty, the Plus Package, that would not cover my (2015 Ford Explorer Sport) 1) Failed Catalytic Converter, 2) a Failed Climate Control Vent Actuator and 3) the Loss of Steering Rack & Pinion ESP (Electronic Power Steering) that nearly had me involved in a severe traffic accident.
I've had to pay out of pocket for all three issues and repairs, even after having an Endurance Auto Plus Membership Policy that I thought covered my vehicle. I wished I had read the policy thoroughly prior to buying it, but the Sales Agent was great at convincing me that my vehicle was covered front to rear for all repairs and I fell for the reassurance that it was safe to purchase. I was so wrong. An Endurance Auto Warranty Policy is not worth buying in the long run. It's an abysmal headache in the waiting. You've been warned, trust me.
Hi Daniel. Thank you for reaching out and for bringing these important issues to our attention. We are genuinely sorry to hear about your experiences and understand the significant inconvenience of facing several claim denials for repairs. It is concerning to know the negative impact this had on your vehicle's maintenance and your safety, especially regarding a vital issue like steering which we take seriously.
We ensure our policyholders can access the protection they deserve, and your disappointment suggests a disconnect that we aim to correct. Rest assured, this kind of feedback propels us to better evaluate and execute constructive changes to focus on tangible reliability.
We value your input immensely and are committed to fully addressing this matter for you. Please contact our team at feedback@endurancedirect.com so we can do our best to resolve the challenges you noted effectively.
Thank you again, and we hope we can work towards earning back your trust.
Best regards,The Endurance Team
Reviewed Aug. 14, 2025
I am writing to express my profound dissatisfaction with the wrongful denial of my recent claim. The repair was a direct result of a covered component failure, as outlined in my service contract. I provided all necessary documentation, including diagnostic reports and repair estimates from the certified mechanic. However, your company denied the claim, stating that the issue was due to "wear and tear," which is a vague and unsubstantiated reason. This denial is a clear breach of our agreement, as the failure was sudden and unexpected, not a gradual deterioration from normal use. I have upheld my end of the contract by maintaining my vehicle as required, and I expect Endurance to do the same. I demand a thorough review of my claim and a reversal of this unjust denial.
Hi Eugene. Thank you for sharing your concerns with us. We truly regret the difficulties you've experienced regarding the denial of your claim. Ensuring that our service contracts are consistently upheld and understood is of utmost importance to us. We recognize how unexpected component failures can be distressing, and we are committed to reviewing this matter closely.
We'd appreciate the opportunity to thoroughly revisit your case with all necessary documentation placed under consideration. Please reach out to us directly at feedback@endurancedirect.com so our team can examine the details thoroughly and work toward a favorable resolution.
Thank you for your patience and for notifying us of this setback—your need for refutation to ensure service reliability is acknowledged and taken seriously.
Thank you,The Endurance Team
Reviewed Aug. 14, 2025
I realize that employees at Endurance are human beings and make mistakes. I appreciate when they can acknowledge an error and do everything possible to correct their mistake. I give them all an excellent rating for being human! You can't get that from AI!
Hi Wanda! Thank you for your incredibly kind feedback! We completely agree that acknowledging mistakes and taking responsibility is a very human and important quality. We're pleased to hear that you appreciated our commitment to making it right. Your encouragement means the world to us, and we'll continue to do everything we can to provide this standard of service. If you need assistance in the future, we're here to help.
- The Endurance Team
Reviewed Aug. 14, 2025
I have Endurance Elite Cov. For 2 vehicles and it's a hassle to get repairs done and paid for. It takes any dealership or mechanic weeks to fight with endurance to get them to pay what they're supposed to.. Better have a backup vehicle or 2.
Hi Jonathan. We sincerely apologize for the inconvenience and frustration you've experienced with obtaining repairs through Endurance for your vehicles. It's clear your experience did not align with the efficient processes we aim for. We understand the impact delays can have and would appreciate the opportunity to assist you further. Please reach out to our team at feedback@endurancedirect.com so we can review your case and work towards resolving these issues more effectively. Your satisfaction is highly important, and we are committed to improving your experience with us. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Aug. 13, 2025
Completely Disappointed – Claim Denied Due to "Lack of Service". I am beyond frustrated with my experience with Endurance Warranty. After submitting all the necessary documents, including repair invoices and maintenance records, my claim was denied because of “lack of service.” This is absolutely absurd! I followed their instructions to the letter and provided everything they asked for. To be told that my claim was denied due to some vague "lack of service" is just a poor excuse to avoid paying out. If this is how they treat their customers, I can’t trust them to honor any future claims. Customer service was no help whatsoever—they couldn't even give a clear explanation, and I was left feeling like I was being brushed off. It’s clear that their warranty isn’t worth the paper it’s written on. I would strongly advise against using Endurance Warranty. They’ll find any excuse to deny your claim.
Hi Michele. We apologize for the frustration you've faced with your claim denial and inadequate assistance from our customer service. It's troubling to hear that even after providing all necessary documentation, the explanation given did not meet your satisfaction. We are committed to upholding transparency and integrity in handling claims, and it seems we did not meet those standards in your case. Please contact feedback@endurancedirect.com, where our team can ensure a thorough evaluation of your situation. We strive for fairness in our processes and hope to restore some measure of trust. Thank you for informing us of your experience.
-The Endurance Team
Reviewed Aug. 13, 2025
Adrian, the manager, demonstrated exceptional patience and a grounded approach. He successfully de-escalated a situation where a client, initially intending to cancel their policy due to a misunderstanding, was dissuaded. This outcome was achieved despite my attempt to deflect responsibility onto the staff. The service provided was exemplary.
Hi Jordaine! Thank you for sharing such a wonderful review! We are happy to hear about Adrian's thoughtful approach in managing the situation and turning a misunderstanding into a positive outcome. Providing exceptional service is always our goal, and your acknowledgment means a lot. We look forward to continuing to offer you and our clients the best support possible.
-The Endurance Team
Reviewed Aug. 13, 2025
I was in and out in good time. I did have two very professional people assist me.. I did receive a refund right away. I also had a lovely conversation with your representative. She definitely needs a raise.
Hi Michael! Thank you for sharing your positive experience with us. We're happy to know that you were assisted promptly and enjoyed your interaction with our team. Your kind words about our representative are very much appreciated. If there’s anything more we can do to enhance your experience, please don't hesitate to reach out.
-The Endurance Team
Reviewed Aug. 13, 2025
Endurance always have excellent customer service. Today was no exception. I do not know the name of the representative, but she was knowledgeable, courteous, & resolved my issue quickly. Endurance is the best.
Hi John! Thank you for sharing your positive experience with our customer service today. We're happy to hear that the representative provided knowledgeable and courteous assistance, resolving your issue swiftly. We strive to ensure such exceptional experiences every time you interact with us. Your feedback is truly appreciated!
- The Endurance Team
Reviewed Aug. 13, 2025
Absolute do NOT use this company! They are nothing but legal scammers who had a team of lawyers beautifully word their contracts. They will say everything they can to avoid paying your claim! Buyer Beware!! My husband has battled with them extensively over transmission repairs that we finally had to pay the repair out of pocket and had another claim for engine repair but their craftily worded contracts get them out of paying the repairs!! Do not fall for their legal scams and smooth talking sales reps!
Hi Amy. We're sorry to hear about your frustrating experience and thank you for bringing these concerns to our attention. Resolving your claim while ensuring clarity in our processes are priorities to us. We strive to uphold fairness and transparency, and your feedback is critical in helping us achieve this aim.
To investigate your situation thoroughly and explore how we may rectify this for you, please reach out to our team at feedback@endurancedirect.com. We apologize for the inconvenience posed and promise to work diligently to properly address your complaint.
Thank you,The Endurance Team
Reviewed Aug. 12, 2025
I traded in my car and emailed Endurance to cancel. I received a document requiring the signature and stamp of a notary, along with car mileage which I emailed back to the person at Endurance who originally sent the form. I found this odd as in signing up no such form was required. The salesman accepted my mileage claim without proof. Payment is made to a separate company call Line 5. Line 5 continues to invoice after I had shown them proof of cancellation. The whole thing sounds a little sketchy and I would not recommend.
Hi Bob. Thank you for sharing your concerns with us. We apologize for the inconvenience you’ve experienced while attempting to cancel your service and the subsequent issues around billing with Line 5. We understand your frustration with the process you encountered, which didn’t align with your initial experience when signing up.
We are committed to addressing and investigating any discrepancies in our service processes to provide better experiences in the future. If you haven’t yet, please reach out to our team at feedback@endurancedirect.com so we can delve deeper into your cancellation details.
Your feedback is invaluable in guiding us towards service enhancements. Thank you for bringing this matter to our attention.
-The Endurance Team
Reviewed Aug. 12, 2025
I am very disappointed with this company. I tried to use my warranty to get my car repaired, but they refused to cover it. When my repair shop pushed for an explanation, they were told it was because my contract was “too new.” When I called the company for help, they were unwilling to assist. I requested a refund for the money I paid, but they said they would only give me a prorated amount. I asked why they wouldn’t cover anything, especially since this was the very first time I tried to use the warranty, and they still declined coverage. I’m not sure how other companies operate, but I will not use this one again. I strongly recommend looking at another company for coverage.
Hi Sid. We're sorry to hear about your experience and understand your frustrations with the situation. Your concerns about the explanation provided for denying coverage and the challenges faced in processing your request for a full refund are important to us. We are committed to ensuring our processes are transparent and fair while providing support when it’s needed most.
Please allow us to correct this situation by contacting our team at feedback@endurancedirect.com. We value your feedback and wish to address these issues comprehensively to make amends. Thank you for letting us know, and we aim to restore your trust in us.
Thank you,The Endurance Team
Reviewed Aug. 12, 2025
If they do pay, which is unlikely, they will not pay the shop the amount they are charging leaving you on the hook for the rest of the cost. The shop has now had my car for a month and they are still not wanting to pay.
Hi Claire. We're sincerely sorry to hear about the challenges you're facing with the repair payment process and the difficulties concerning your vehicle being with the shop for an extended period. It’s crucial for us that you receive the support and service we promise in these situations. To better assist you, please reach out at feedback@endurancedirect.com, and one of our representatives will work with you directly to explore possible solutions. Thank you for bringing this to our attention—we're here to help provide clarity and resolve.
Thank you,The Endurance Team
Reviewed Aug. 12, 2025
I do not recommend. They denied everything expensive they possibly could while authorizing a few of the small dollar items. Which left me with a non drivable auto with a bad transmission which now had a new ball joint. 🙄 The lady that processed my cancelation was nice, the only pleasant experience that I've had with this company.
Hi Philip. We're sorry to hear about your experience with us and understand your frustration regarding coverage denials. It's concerning for us as well when our service doesn't meet expectations. We're pleased to hear positive feedback regarding your cancellation experience at least. To better assist with current issues, please reach out directly to our support team at feedback@endurancedirect.com so we can investigate and address any inconsistencies surrounding your claims. Your feedback is vital in enhancing our processes. We truly appreciate your patience and are dedicated to ensuring that any dissatisfaction is resolved promptly. Thank you for sharing your perspective; it helps us strive for better craftsmanship and customer service.
-The Endurance Team
Reviewed Aug. 11, 2025
Put in a claim through my car dealership. Got a call the same day they required past invoices on my car from last year. Was confused but sent anyways. Was told once the adjuster came out I would hear back within 24 to 48 hour that was on a Monday. I heard back from them that Thursday to only require that they strip down my engine and drain the oil without approving my claim cause if it's the valve I would be required to COVER THE COST! BUYER BEWARE.
Hi Rosan. Thank you for bringing this to our attention. We understand your frustration, especially concerning the time and additional requirements involved with your claim. We’re sorry for any confusion caused during the process, and it’s important to us that your concerns are addressed. Please contact our customer services team at feedback@endurancedirect.com, and we will do our best to resolve these issues and assist you with your claim process properly.
Thank you,The Endurance Team
Reviewed Aug. 11, 2025
I received support from Karolina **. She's the manager who handles my account. She's an excellent person, very helpful, kind, empathetic, and efficient at her job. I would definitely contact this company again through her.
Hi Sergio! Thank you for your wonderful review. We’re thrilled to hear about your positive experience with Karolina. It’s great to know she provided such efficient and empathetic support. We're proud to have her on our team and are always here whenever you need us. We appreciate your kind words and look forward to serving you in the future!
- The Endurance Team
Reviewed Aug. 11, 2025
I purchased an Endurance car warranty thinking it would give me peace of mind. Instead, it’s been nothing but frustration. Every time I’ve needed assistance, I’ve been placed on hold for over 30 minutes, sometimes much longer. When I finally get through, the customer service representatives are curt, unhelpful, and sometimes outright rude. When it comes to approving repairs, they seem to find every possible excuse to deny coverage, no matter how clearly the repair should be covered under the contract. It feels like their process is designed to delay, frustrate, and ultimately avoid paying for legitimate claims. I’ve wasted hours on the phone and still ended up paying out-of-pocket for repairs I believed were covered. Save yourself the headache — I would not recommend Endurance to anyone.
Hi Bala. Thank you for sharing your candid feedback with us. We sincerely apologize for the frustrating experience you've had with Endurance. From prolonged hold times to negative encounters with customer service, it is evident that our service did not live up to your or our expectations. Denying your repair claims and leaving you to pay out-of-pocket when covered repairs should have been addressed sounds particularly troubling.
To ensure we resolve these issues and repair the trust impacted by these experiences, we urge you to get in touch with us directly at feedback@endurancedirect.com. We are committed to thoroughly investigating your concerns and taking substantial steps towards making the necessary improvements.
We appreciate your patience and the chance to handle this better. Your insight is invaluable, helping us avoid such situations in the future and improve for our clients.
Thank you,The Endurance Team
Reviewed Aug. 10, 2025
We talked to the first Endurance representative. I wanted to make sure all the big things were going to be covered, electronics and air conditioning. He told us that it would cover all that, but it was our responsibility to read the warranty. So, I read the warranty. And sure enough, it does not cover those things. I called back and said, “Look, when we discussed this with the rep before, he told us that it would. And if you don't have a warranty that does cover these things, then I don't want the warranty. I need to cancel it.”
The next representative said, “No. We absolutely have a warranty that will cover those things. It's a little more money.” I'm fine with that. I just wanted it to cover what I needed it to cover. Endurance Advantage Prime is the name of the coverage. This one covers 100,000 miles versus 48,000 miles, which is actually even more what I wanted. So, I'm happy to pay a little more for the warranty. The rep said there's a 30-day wait period. And that started over since we changed policies.
Aside from the initial payment, we haven't made a payment yet. I wasn't particularly hopping up and down over the processing fee, but everybody's got their fees. I probably would have liked it better if I could have paid the processing fee after I decided whether I wanted to keep the warranty or not. That's only fair.
Twice I’ve used a warranty that I bought from the dealership. I've never gone out and sought one outside the dealership. This will be my first time. But since we decided to keep the car longer term, I felt like we needed to get a warranty on it, because the other one had just run out prior.
Hi Kimberly! Thank you for taking the time to share your experience with us! We appreciate your feedback regarding your initial sign-up process and the guidance you received from our representative. It's wonderful to know that the Endurance Advantage Prime plan fits your needs perfectly, extending reliable coverage up to 100,000 miles.
We understand the slight inconvenience that accompanied the transition between plans due to the waiting period reset, and we're glad our team could assist you efficiently in finding a suitable solution. We're always working towards improving our processes and making your journey with us as seamless as possible.
Thank you for your perseverance, and your insights regarding clarity and choosing the right plan are invaluable to us. Rest assured, we will strive to ensure continued satisfaction with our service and appreciate the confidence you have shown in Endurance. Should you require any more assistance or have questions in the future, please don’t hesitate to reach out to our dedicated support team.
We look forward to continue serving you!
Sincerely,The Endurance Team
Reviewed Aug. 8, 2025
I have good coverage from Endurance Auto Warranty. I had to pay a certain amount per month. I haven’t had any issues. Then my transmission went out. I thought it was going to be a warranty fix or recall fix. I called them and cancelled the plan because it wasn’t covered. It was out-of-pocket, and I paid for that. The only thing I was disappointed in was their price didn’t come down when there was a new $8,000 transmission in it with a 100,000-mile warranty on it. There was no discount, even though it was a high-ticket item. That’s my only gripe with them.
Hi Bill! Thank you for sharing your thoughts with us! We appreciate your positive feedback about our plan selection and signup process. We're sorry to hear about your experience with the transmission, and although a price adjustment wasn’t feasible in your situation, we appreciate your understanding. Remember, our customer support team is here for any queries you might have, no matter how trivial they may seem. We're happy that your initial experiences with customer service have been satisfactory, and we're here to ensure that does not change. Thank you for choosing Endurance, and feel free to reach out anytime.
- The Endurance Team
Reviewed Aug. 8, 2025
I called to cancel our warranty because my husband was recently diagnosed with dementia and is not allowed to drive, the vehicle will be sold. The customer service agent was snide and sarcastic and insisted I keep or transfer the warranty. I explained again that my husband, the owner of the vehicle, has been diagnosed with dementia and cannot drive and I am on unpaid FMLA to care for him and need to cut expenses. He continued to insist I keep or transfer the warranty. When I refused, he insisted he speak to my husband who I explained again had dementia. He insisted he could not cancel without speaking to my husband. I put the call on speaker and told my husband that the agent wanted to speak to him about cancelling the warranty. This agent actually said to my husband - “You want to cancel because you have dementia?”
My husband was upset as he does not understand what is happening to him. My husband confirmed the cancellation request and I took the phone back. The agent then again insisted I keep or transfer the warranty, speaking down to me the entire time. I stood firm and he said he would email the cancellation form and wanted me to disconnect. I insisted on waiting for the form and then received it. The form requires a notary - when I signed up for the warranty, I was told that cancellation for any reason was “easy”. The behavior of this agent was absolutely reprehensible and made a devastating time in our lives even worse. Endurance should be ashamed.
Thank you for reaching out to us, and we sincerely apologize for the distress and frustration you encountered during the cancellation process. We strive to provide compassionate and respectful interactions, and it appears that we fell short in this instance. We understand the difficulties you’re facing and want to make things right.
Regarding the need to speak with your husband, I regret the rigidity in dealing with your difficult situation. For the requirement of a notary—we have taken your feedback to heart as we continually reassess our cancellation processes to ensure they are as seamless as possible, in line with the ease we aim to provide.
Please contact our customer support team directly, and we will work urgently to make sure your cancellation request is fully respected going forward. Once again, we offer our apologies and gratitude for your feedback to prevent similar experiences in the future.
-The Endurance Team
Reviewed Aug. 8, 2025
Called for the best policy on 04/21/2025 that not only took care of break downs put preventive maintenance as well. Received my policy only to find policy did cover preventive maintenance. Called back on 05/05/2025 and asked for a refund. It took them a couple of weeks for them to email the cancelation form. Now I'm told I'm out of the 30 window. This company is full of Shit!
Bob, we're truly sorry to hear about your frustrating experience. We aim to provide transparent and straightforward services, and it seems like we missed the mark. Please know that ensuring your satisfaction is our priority, and we're here to help sort this out. Please contact our customer support team directly so we can assist in assessing this issue promptly. Thank you for your patience and for giving us a chance to resolve this.
-The Endurance Team
Reviewed Aug. 8, 2025
Endurance sold me a warranty policy in September 2024. I filed a claim June 26, 2025. My car needed an engine. They said they wanted my service records. I provided the service record two invoices was handwritten. The shop I use does not use the computer, they denied my claim and refused to fix my car. Stay away from Endurance, the liars and cheats
Hi Raymond. Thank you for sharing your experience with us, and I'm truly sorry to learn about your claim denial and frustration regarding the submission of your service records. It's important for us to ensure transparency and consistency in our service, and your situation does not reflect the standard we aspire to uphold. I'd like to have your experience investigated more thoroughly so we can work towards resolving the issue. Please reach out directly to feedback@endurancedirect.com, and our team will take immediate steps to address your considerations. Thank you again for your feedback, which greatly contributes to improving our services and relationships.
Sincerely,The Endurance Team
Reviewed Aug. 8, 2025
Paid off my $5000 policy & had 2 years remaining in coverage. Found out I only had $432 left in a policy I only spent $2800 in claims. Canceled the coverage & was denied any refund. Not even the $432.
Jonathon, we regret to hear about your recent experience and understand the frustration associated with the issue. With payments made on your policy and expecting coverage remaining, this should not have resulted in such an outcome. We sincerely apologize for any oversight regarding the refund processes. Please consider reaching out at feedback@endurancedirect.com as this would allow us to look into your account history and evaluate this situation more thoroughly. Your feedback is crucial to us, and we aim for clarity and satisfactory resolutions whenever challenges occur. Our hope is to provide the resolution this matter deserves.
Thank you,The Endurance Team
Reviewed Aug. 8, 2025
They said that Endurance is number, and a friend recommend them to me as well. I just signed up with them and have no complaints. The price was fair. It was great.
Hi Renee! We're thrilled you chose Endurance based on your friend's recommendation and are happy to hear you've had such a great experience with us. It's fantastic to learn that the sign-up process went smoothly and our customer service team lived up to their reputation. We're also glad that you found the value of our coverage appreciating. Please don't hesitate to reach out if you have any questions or need further assistance. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 8, 2025
The sign-up process was easy. The representative took care of it by asking me questions, and I answered them. Making payments for the coverage is easy, and I do it over the internet. Their website is easy to maneuver.
Hi Victor! We're thrilled to hear that your transition to our coverage was smooth and met your expectations! Our team takes pride in making the sign-up process as straightforward as possible, and it's great to know that you found it effortless. We're glad the online payment and website navigation met your needs as well. Thank you for choosing Endurance, and we hope you enjoy the peace of mind your plan offers both at home and on the road. If you ever have any questions or need assistance, please reach out to us.
- The Endurance Team
Reviewed Aug. 8, 2025
I just ran into a problem with the previous company that I had, they didn't hold up to their word. And I wanted to find someone who would honor their word and do what they say. And my brother referred me to Endurance. He said a lot of good things.
I’d tell others that they are a great company. I've had nothing but good reviews about them, and I haven't had any trouble yet.
Hi Winifred! Thank you for sharing your positive experience with Endurance. We're happy to hear that the sign-up process was smooth and met your expectations. It's reassuring to know we've lived up to the positive reputation that led you to choose us. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to ensure you have a continued successful experience.
- The Endurance Team
Reviewed Aug. 7, 2025
I just got Endurance, and I haven’t done anything with it. I did it all online, and it was pretty easy. I got the best that they would give me. It pretty much covered everything that I felt like that I needed to be covered on.
The number of months that’s on it is too few for what I’m paying for. My thoughts were, it ought to be more than that.
All my vehicles are paid for. I’m retired, and I’m on a fixed income. I do part-time work. And that’s what I’m doing now. I didn’t wanna have unexpected expenses come up on them.
I liked everything about Endurance. And I just felt like it was right for me. It takes a lot to make me do something, because I have been debating and researching it for months, and looking at it over and over ]again. And then found out and said, now is the time to do it.
Hi James! Thank you for choosing Endurance for your coverage needs, and for taking the time to share your experience. We're pleased to hear that you found the online sign-up process easy and accommodating, ensuring peace of mind should unexpected expenses arise.
At Endurance, we understand the importance of balancing coverage options against cost, and we continuously strive to offer plans that meet our customers' needs effectively. Should you have any specific questions about the duration and details of your coverage plan, please don't hesitate to reach out. We're here to help clarify anything.
Your trust is greatly valued, and if there is anything more we can do to enhance your service experience or address any concerns you may have, please let us know. We're committed to providing comprehensive coverage and excellent service.
Thank you,The Endurance Team
Reviewed Aug. 7, 2025
This place is a rip off. I canceled my policy a month later they charged me for a vehicle I no longer have. When I reached back out to endurance day told me that they could not refund me my monthly payment and I told him I would put a stop payment on it and it said go ahead we’ll run the recording for whoever the stop payment is for, and we’ll still get our money Victor Herrera is one of the customer service agents for them. He’s horrible… and acts like it’s a game to them they are just taking money out of accounts that have canceled the service. Then they have the audacity to speak to people that way and they’re supposed to be a company customer service agents.
Ani, thank you for bringing this matter to our attention, and we understand your concern regarding the billing of a prematurely canceled policy. We apologize for the distress this incorrect charge has caused you, and for any unsatisfactory experience with our service team.
Resolving issues that affect our clients is of utmost importance to us. We encourage you to contact us directly at feedback@endurancedirect.com to engage with one of our customer specialists. This allows us to thoroughly understand the specifics of your account and provide you with a resolution as quickly as possible.
Thank you for your patience,The Endurance Team
Reviewed Aug. 7, 2025
Although Endurance acknowledged that my $4600 transfer case damage was covered under the policy they refused to pay claiming my odometer was inaccurate even though they were provided a sworn affidavit by a dealership stating it was accurate. Stay away from Endurance!
Hi John. We apologize for the frustration you've encountered regarding your claim and the odometer reading dispute. It's troublesome to hear that required documentation was not considered as expected. Your experience clearly did not align with the standards we strive to uphold. We encourage you to reach out directly to us at feedback@endurancedirect.com, so we can take immediate steps towards investigating your account further and addressing your concern. Thank you for allowing us this opportunity to make amends—rest assured, we aim for a satisfactory resolution.
Thank you,The Endurance Team
Reviewed Aug. 7, 2025
I love Endurance, very loyal and easy to do business with. The manager was great in helping me and very knowledgeable. I will definitely recommend to family and friends, the prices and coverages are good and don't have to worry about break downs.
Hi Sean! Thank you for sharing your delightful experience! We're thrilled to know that our manager could provide helpful and knowledgeable assistance. It's great to hear you are pleased with our pricing and coverage. We're honored by your loyalty and excited to welcome your friends and family in the future. If you need any assistance, please feel free to reach out. Wishing you worry-free travels!
- The Endurance Team
Reviewed Aug. 7, 2025
I was trying to find a warranty for my car, so I talked to a guy from Endurance. He tried to find me a good price based on the mileage on my car. It also sounded good that they would fix many of the things on my car. The overall package I got was pretty good, and it’s cheaper than the one I already had.
Hi Lois! Thank you so much for sharing your experience with Endurance! We’re thrilled to hear that our competitive pricing and comprehensive coverage plan have met your expectations. It's great to know that our customer service team was able to assist you effectively during the sign-up process, providing helpful advice tailored to your needs. Your satisfaction and trust in our service truly matter to us. We're happy that you received your plan promptly and look forward to continuing to serve you with excellence. If you ever need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Aug. 7, 2025
Ms. Roneisha ** thank you for your outstanding customer service 😊. Ms. Roneisha answered the phone & told me her name & ask me how could she help me, he help me & at the end of the conversation 😀 Ms. Roneisha told me have a good day 😊. But I had to call back because I forgot to ask her how to she spell her name & Mr. ** answered the phone & gave me the correct spelling of her name. Great looking out Mr. **!!!! Very Happy Customer 😊 😃 😀 😄, Have A Great Day. Keep Up The Good Work. :)
Hi Robin! It's wonderful to hear about your outstanding experience with our team members! Their dedication to delivering exceptional service is heartening, and we're happy they made your day memorable. Thank you for your kind words and supportive encouragement. Have a fantastic day, and we're always here for any further assistance you may need!
- The Endurance Team
Reviewed Aug. 7, 2025
My car was getting older and I no longer had a warranty. Endurance people were good. The registration process was easy.
Hi Rachel! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the sales representative was attentive and made the process stress-free for you, as well as providing workable pricing options. We're happy you found our communication seamless and rated your experience so highly. We truly value your positive feedback and hope others find the same excellent support. If you have any further questions or require assistance in the future, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 7, 2025
My current manufacturer warranty expired. The sales representative from Endurance was good. Everything was very professionally presented.
Hi Kerchia! Thank you so much for taking the time to share your experience with us. We are thrilled to know that our team could provide you with professionalism and clarity during the entire sign-up process. It's wonderful to hear that you've found the experience straightforward and pleasant. Your recommendation means a lot to us! If you need any further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Aug. 7, 2025
My warranty ran out, so I thought it was time to get another warranty. It was easy signing up for Endurance. Their website is pretty good, and it’s easy to get around. The representative I spoke to was knowledgeable of their product. I went for a full coverage, but I haven’t had a claim yet.
Hi Robert! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our exceptional customer service, alongside our user-friendly services like our website and app, have met your expectations. It's great to know you found the value to be reasonable as well. We truly appreciate your recommendation and look forward to continuing to serve your auto protection needs. If you have any further questions or require assistance, please don't hesitate to reach out to us anytime.
- The Endurance Team
Reviewed Aug. 7, 2025
Signing up was okay, but I was gonna cancel my Endurance warranty. It’s nothing that Endurance did. My friend is a mechanic, and he said he’s willing to fix everything that goes wrong on my vehicle.
The representative charged $142 and then said the $29 was waived, but he went and charged my card for $29. It’s on my debit card and was not refunded. I went and signed up my other car, but he never charged the $29 for it.
Thank you for sharing your experience with us. We're glad to hear the sign-up process was straightforward, though we are sorry for the inconvenience you faced regarding unexpected charges. Rest assured, understanding and resolving billing discrepancies is a priority for us.
We're committed to enhancing your experience, please contact our Customer Service Team at feedback@endurancedirect.com or call to examine your account. We appreciate your patience and hope to promptly address your concerns.
Thank you,The Endurance Team
Reviewed Aug. 7, 2025
I've had CarShield for some time, and I actually looked at CarShield and I looked at Endurance. I went to the website, and then they asked for my email address. I gave them that and they contacted me. The rep and I talked for almost 45 minutes. The experience was good. I got the Superior plan. I would tell friends and family that Endurance is good. As a matter of fact, I still have one car with CarShield, and I'm really looking at changing.
Hi David! Thank you so much for sharing your experience with Endurance! We're thrilled to hear that Brooke provided exemplary service and assisted you in choosing the Superior coverage. It's wonderful that our pricing and value exceeded expectations. Additionally, we're pleased to know that our website's user experience was smooth and seamless for you. Your recommendation speaks volumes about the quality we strive to deliver. Should you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 7, 2025
Endurance sent an offer through my email, so I called them up and the sales rep was very polite and to-the-point, and he was able to provide me with the coverage I needed. And I thought the price was fair, so I signed up with Endurance.
Hi Randall! Thank you for sharing your experience! We're happy to hear that our team provided you with prompt and polite service during your sign-up and that getting coverage met your expectations with ease. Enjoy the rest of your journey with us, and should you explore our online services, we hope they surpass your expectations just as much. If you need any assistance, please feel free to reach out.
- The Endurance Team
Reviewed Aug. 7, 2025
A guy called me and sold Endurance to me. He was very professional. He gave me all the details and he expressed everything. He was very nice and professional, and that means a lot to me. Everything went fine. The cost was great because Endurance offered everything that I already had, but it was a little bit cheaper. I'm glad I have them.
Hi Bruce! Thank you for choosing Endurance for your vehicle coverage needs. We're thrilled to hear that our team's professionalism and detailed explanation stood out during your comparison of providers. We strive to not only provide valuable coverage options but also offer competitive pricing, and we're happy it resonated with you. If you need any assistance in the future, please just reach out. Enjoy peace of mind on the road!
- The Endurance Team
Reviewed Aug. 7, 2025
I recently bought my dream car, a Dodge Challenger, and I wanted it to be covered in case something happened to it, like maintenance-wise. I spoke with several car dealerships along the journey of getting my dream car about the auto warranties that I had seen advertised. Endurance was always the one that they recommended.
I spoke with someone from Endurance and he was super helpful. He explained that I'd be getting my email and went over the policy. I did everything in one phone call. It was about 20 minutes long. It was awesome. The person I spoke with also told me to download their app. That is easy to use. It has maybe three or four buttons that you really need to look at. It's super simple and not overcomplicated. You don't have to go into a tab in the app to get to another tab to get to something. You click it and you see what you got.
Endurance was a little bit more than another competitor, but the co-pay was lower. With the other one, it was $250 or $300. But the price per month was $30 less. Endurance also required one month and 1000 miles. The other one was 45 days but 500 miles. They had different criteria for you to file your first claim. But it's fine. I just wanna make sure my car's taken care of. I baby my car. I'm already hitting my one month, but I still have 500 miles to go. I'm getting my sister and probably my brother-in-law signed up with Endurance. I recommend them to everybody. I would say, "You're getting a car? How many miles does it have? Go ahead and get Endurance.
Hi Alex! Thank you so much for your positive feedback! We're happy to know that you had a fantastic experience setting up your coverage and that our representative was able to assist you so efficiently. It's wonderful to hear that you find our pricing and co-pay to be valuable and appreciate our user-friendly app. We're thrilled that Endurance met your coverage needs for your Dodge Challenger, allowing for peace of mind. We look forward to continually providing you with excellent service and are always here should you need further assistance.
- The Endurance Team
Reviewed Aug. 7, 2025
I like the commercials of Endurance. The guy who set me up with it was very good. He was very helpful and very knowledgeable. He took care of everything. I’d tell anyone to go with Endurance, it was very easy.
Hi Michael! Thank you for sharing your positive experience with Endurance Auto Warranty! We are thrilled to hear that our commercials caught your attention and that our representative exceeded your expectations during the sign-up process. It's wonderful to know you found the process simple and informative. We greatly appreciate your recommendations and hope to continue providing you with excellent service. If you ever have any questions, please feel free to reach out to us.
- The Endurance Team
Reviewed Aug. 7, 2025
I have an old car and I saw Endurance on the internet and chose them because they were one of the better ones. I signed up over the phone, and the rep was kind and amazing. He was thorough. He was very knowledgeable and told me everything I needed to know. I was surprised how little the price was.
Hi Janice! We're thrilled to hear that your interaction with us was both enjoyable and informative. Our team is committed to providing exceptional support, and it’s wonderful to know we met these expectations during your sign-up experience. We appreciate your vote of confidence and are glad to hear that the mobile app is working well for you. If you ever have questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Aug. 7, 2025
My car isn’t new and it isn't old, and I needed an auto warranty 'cause the parts for that car are expensive. I heard about Endurance on social media. They got me to sign up for it and I committed to it. I'm going on my fourth month next month and my monthly payment is $200.
Hi Delana! Thank you for your positive feedback! We're thrilled to hear that the guidance you received during the sign-up process met your expectations. It's great to know that email communication worked well for you, and we appreciate your kind words about your experience so far. Should any concerns arise as you continue with us, especially with assistance on your Mini Cooper, please feel free to reach out—our team is dedicated to supporting you. We're looking forward to continuing to serve you.
- The Endurance Team
Reviewed Aug. 7, 2025
I've been considering an auto warranty for some time now, so I just said I was gonna do it. I went online and looked and Endurance was one of the highest rated ones. I chose them and the guy I spoke to was very good. I was pleased with the price, as well. I was afraid it was gonna be a lot more and I couldn't afford it, but it was reasonable.
Hi Lille! Thank you for sharing your experience with Endurance! It’s great to hear that our sign-up process was smooth and simple for you, and we’re happy to learn that our coverage offered you an affordable option fitting your budget. Your kind recommendation to friends means a lot to us. If you need any assistance or have more questions as you review your plans, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 7, 2025
The manufacturer warranty on my car was over, so I decided to get Endurance. They had the best rating that I could find,and the sales rep that I spoke to was awesome.
Hi Christine! Thank you for choosing Endurance and for sharing your wonderful experience with our team! We’re thrilled to hear that our representative provided such excellent service and helped you find the right pricing option. If you have any further questions or need assistance, please feel free to reach out. We’re here for you!
- The Endurance Team
Reviewed Aug. 7, 2025
I just bought a vehicle that the warranty was running out and I wanted it covered because of how much repairs are nowadays. I researched three companies and the deciding factor was the cost. The guy that I dealt with, Joe, was very polite and informative. It's not in effect yet, but hopefully, whenever I go to file a claim, it's as good as it was when they sold it to me.
Hi Bryan! Thank you for sharing your experience with us! We're thrilled that Joe was able to assist you smoothly with the sign-up process and that the cost was a positive factor in your decision. Please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. We're dedicated to ensuring your coverage remains satisfactory and hope the service meets your expectations throughout your five-year coverage. If questions arise, please don't hesitate to reach out!
Thanks for recommending us too!
- The Endurance Team
Reviewed Aug. 7, 2025
This is my first time ever with Endurance. I got a full coverage with them. The representative explained everything very well. When I asked a question, he knew it right off the bat. He was good. I can’t say anything bad about it. Signing up was the best experience. Plus, the price is reasonable, so that was a good thing.
Hi Annie! Thank you for sharing your wonderful experience with Endurance! We're thrilled to know that our representative was able to assist you comprehensively and instill confidence in your coverage decision. It's also great to hear that both our pricing and website met your needs effectively. Should you have any more questions or need further assistance, we're just a phone call away. We look forward to serving you and truly appreciate your recommendation to others.
- The Endurance Team
Reviewed Aug. 7, 2025
Signing up with Endurance was the simplest thing I ever did. It was a very pleasant experience of doing something I don't really like to do. My daughter recently signed up for it too. I got an app and there was a little thing on it in there. I did it all on the phone. The rep I spoke to was extremely nice and helpful. The only thing that took so long is I had to walk out to the car and get the exact mileage on it. Everything else was easy-peasy. I’ve been so happy with it.
Thank you for sharing your experience! We're thrilled to hear that the Endurance sign-up was a smooth and pleasant process for you. It's wonderful that our customer representative contributed to a seamless and enjoyable experience. We greatly appreciate your glowing 5-star review, and your advocacy means the world to us. We're so happy that your daughter has chosen to join us as well. If you need any further assistance, we're here for you any time.
- The Endurance Team
Reviewed Aug. 7, 2025
I chose Endurance over other companies because of price versus coverage. The signup experience was very nice and easy, and the representative was polite and professional.
Hi Linda! We’re thrilled to hear about your positive experience with Endurance! We’re glad the pricing met your expectations and that you found our sign-up process smooth and professional. Your willingness to recommend us is appreciated. If you ever have further questions or need assistance, our team is here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Aug. 7, 2025
I just signed up with Endurance last week, and it was horrible. I filed a claim because I needed my car to be fixed right away, and they told me that I had to wait 30 days before they would cover the car. I didn’t know that because I never receive a contract, it was supposed to be sent to my email, but I never got anything. I called and asked if they could make an expectation, and they said they couldn't. So I told them to just cancel my account. I wouldn’t recommend Endurance.
Francesco, we appreciate you taking the time to share your detailed feedback. We're truly sorry to hear about the difficulties you experienced during the sign-up process and the challenges in obtaining your documents. It's crucial for us that our customers feel well-informed and confident about their coverage with us. We're here to address these miscommunications and resolve your cancellation concerns.
Should you reconsider engaging with us, our goal is to provide a smoother experience and better meet your expectations, especially regarding clarity of terms as crucial as coverage beginning dates. Please feel free to contact our customer service team for further assistance. Thank you again for your feedback, and we apologize for any distress this situation may have caused.
- The Endurance Team
Reviewed Aug. 7, 2025
My truck went out of warranty, so I decided to sign up with Endurance because their rating is better than CarShield. It was easy to sign up, but since signing up, I haven’t received any information from them, other than the documentation they sent via email. I know that the program begins after 1,000 miles, but I would like to know when the actual coverage begins
Hi John. Thank you for sharing your feedback with us. We're delighted to hear the sign-up process was convenient for you. We apologize for any lack of clarity regarding your coverage start date and necessary details for making claims. To address these concerns, we recommend contacting our Customer Experience Team, who will be more than happy to provide you with the specific information you need. We appreciate your patience and look forward to ensuring that your experience with Endurance meets your expectations.
Should you have any more questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Aug. 7, 2025
The warranty on my GMC pickup truck was about a few hundred miles from the warranty going out. So, that was when I decided to sign up with Endurance. The representative made it easy, and I told him he could sell anything. And the signup process was no hassle.
Hi David! We are thrilled to hear about your positive experience with Endurance and are happy that our representative made the sign-up process straightforward and enjoyable for you. It's wonderful that you feel assured with your new coverage. If you have any questions about the policy terms or in general, please feel free to reach out to us. We're here to help and ensure you continue to have peace of mind with your coverage. Thank you for recommending Endurance—as we strive to offer seamless, reliable coverage for our customers.
- The Endurance Team
Reviewed Aug. 7, 2025
I just signed up with Endurance and the sales representative was wonderful.
Hi Mary! We truly appreciate your positive feedback and are happy to hear about your great experience during the sign-up process. It’s wonderful to know that our representative was able to assist you effectively and provide thorough responses to your questions. We look forward to continuing to meet and exceed your expectations as a valued customer.
- The Endurance Team
Reviewed Aug. 6, 2025
The warranty I had prior was too high, and they didn't honor their word, so I got ripped off. My brother-in-law Arthur told me they have Endurance and how they like it. Then I saw a commercial on television, so I thought I would check it out. The representative was very patient while I educated my husband about it, and she took her time.
Hi Lolettia! Thank you so much for your thoughtful review! We're thrilled to hear that your transition to Endurance went smoothly and that our sales representative provided you with such outstanding service. It's great to know that they offered the professionalism and patience you appreciated throughout the process. We're grateful for the opportunity to offer peace of mind and support your needs every step of the way. Should you ever need assistance, we're here for you anytime!
- The Endurance Team
Reviewed Aug. 6, 2025
I had seen an ad and was more interested in just the information, so I followed through with Endurance. The agent called and asked me questions, and I answered them. She gave me what I thought sounded like a good deal and was able to explain the benefits of having the warranty. It was a simple process signing up.
Hi Richard! Thank you for such a thoughtful review! We're thrilled to hear you had a smooth and informative sign-up process with us. Providing excellent customer service is our top priority, and we're glad you found the benefits and pricing attractive. Your confidence in recommending our services is greatly appreciated. If you ever need assistance, please feel free to reach out. We're always here to help!
- The Endurance Team
Reviewed Aug. 6, 2025
We got Endurance before on our truck through our dealership. We’ve had several claims, and filing them was a pain. Every time there’s a problem with the truck, there seemed to be a process if they could cover it or not. When the dealership looked at it, the description never matched because Endurance recorded the issue incorrectly. That always seemed to be a problem until they figured out what they were doing. Now, I have a new vehicle, the Traverse, and I also took an extended warranty on that.
Hi David. We appreciate hearing about your experience with Endurance and understand the initial frustrations you encountered when filing claims. It is heartening to learn that despite them, the improvements we've made impacted your decision to reconsider our services for your new vehicles. Hearing that you'd recommend us after experiencing recent positive changes is invaluable encouragement for our continued efforts to enhance service quality. Should you ever need assistance in the future, please don't hesitate to connect with our support team—we're here to help ensure everything is as smooth as possible. Thank you for your thoughtful feedback and for choosing Endurance!
- The Endurance Team
Reviewed Aug. 6, 2025
The warranty I had on my car was expiring, and I got Endurance because it covered the things that I thought were important to have covered and the price was competitive. Signup was okay. He explained the benefits, and how to do claims. I purchased it three weeks ago, but I don't have the policy yet and I haven't had to use it.
Hi Rick! Thank you so much for sharing your experience with Endurance. We're pleased to hear that the initial sign-up process was a smooth and satisfying one for you. Your choice to count on our coverage's competitive nature aligns well with our efforts to offer essential and reliable assistance.
Please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. Your satisfaction is crucial to us, and we're here to support you.
If there’s anything more we can do for you or details you'd like to explore, please don't hesitate to let us know. We look forward to continuing to assist you in the future.
Thank you,The Endurance Team
Reviewed Aug. 6, 2025
My current warranty had expired, and there’s been reports that my car is prone to some problems. It’s a Chrysler Pacifica. Endurance sent me emails so I looked into them.
Signing up with Endurance was easy enough. The representative I spoke with was fine, but I haven’t received any service yet.
Hi Bryan. Thank you for taking the time to share your experience with Endurance. We're happy to hear that the sign-up process was straightforward, and that you found the communication to initiate your coverage easy to navigate. Your satisfaction with us is very important, and we're here to make sure any follow-up communication remains seamless. If you ever have questions or need further assistance, feel free to reach out. We're committed to ensuring your experience remains positive throughout your time with us. Thank you for choosing Endurance!
-The Endurance Team
Reviewed Aug. 6, 2025
I have a vehicle I purchased that has some age to it. This is my fourth vehicle and the oldest I’ve ever bought. It’s almost 10 years old and had crossed 100,000 miles. So, being that I’m financially stretched, I can’t afford any more surprises.
Based on my research, Endurance had a great reputation and covered more than anybody else. I called them and spoke with a representative named Chris. At that point, I just wanted to see if I could afford a program that has such great coverage. He told me I could and gave me the information.
A week later, I called and spoke to a different representative named Reuben. At that time, I was ready to start the service. He confirmed that the coverage details provided by Chris were the same as his. Reuben was able to answer my questions and got my contract initiated.
I found Reuben to be more knowledgeable than Chris. Chris mentioned all the perks but didn’t go over the limitations. He didn’t mention how long the offer and that price would be that way, and the things that were necessary to keep the coverage, such as the scheduled maintenance recommended by the manufacturer and exclusions.
What really stood out to me about Endurance is not only the professionalism and customer service, but the coverage is unmatched. A lot of other companies have so many exclusions or things that they do not cover that Endurance does include and cover.
For example, the coverage for when your vehicle needs to be repaired and them getting you into a rental vehicle. That’s usually not something that they cover. The deductible is also fantastic.
Hi Faith! Thank you so much for sharing your positive experience with us! We are thrilled to hear that both Chris and Ruben provided you with detailed information and the highest level of customer service. It's wonderful that our Secure Plus coverage and the accompanying benefits give you peace of mind regarding potential repairs. Your confidence in recommending our services to others means the world to us. If there's ever anything more we can do for you, please don't hesitate to let us know.
- The Endurance Team
Reviewed Aug. 6, 2025
First I would like to thank Ms. J. **, the customer service manager for Endurance for helping me though my claims process and issues. She went above and beyond to make sure I was safe and taken care. Endurance is a really good company overall but some of the reps can use a little extra training in certain areas. They are also very legit and stand by their word.
Thank you so much for your insightful and positive feedback, Trae! We're delighted to hear our customer service manager provided you with exceptional assistance in navigating your claims process. Rest assured, we'll continue to enhance our team's training to improve support across the board. It's wonderful to have you as part of the Endurance family, and we're committed to delivering reliable protection you can count on. Should you need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Aug. 6, 2025
My last repair bill was high and I was hoping to get somewhere where I don't have to dip into my savings that much. Endurance had the best reputation. I researched a couple of car warranty companies and Endurance had the best reviews. I signed up with a guy and he was very nice. He took me through the whole process and it was easy. I received the policy information last week and I gotta read the fine print, but they had told me what it included. The warranty is reasonable. I don't do a lot of driving and I get car repairs twice a year. This is just something in case anything big happens as far as repairs.
Hi Tracy! Thank you for sharing your experience with Endurance. We are thrilled to hear that the sign-up process was smooth and that our representative effectively guided you through it. It's wonderful to know our reputation met your research criteria, reflecting trust in your choice. Please feel free to review the coverage details at your own pace, and rest assured that we are here to assist whenever you are ready. Should you require any support in the future or decide to file a claim, we're ready to ensure a reliable service experience. Your readiness for any major repairs reflects wise decision-making—we are delighted to accompany you on this journey!
- The Endurance Team
Reviewed Aug. 6, 2025
I always get an extended warranty put on my vehicle but I used two other ones that I wasn't happy with. A lot of places didn't accept a lot of them. I googled Endurance and it was highly rated. It's not cheap, but if you don't mind paying for quality—hopefully, it's quality if I ever need them. The signup process was easy. I wasn't stressed.
Hi Katrina! Thank you for sharing your positive experience! We're thrilled that the sign-up process was smooth and stress-free for you. It's great to hear that our efforts to provide clear communication about benefits and coverage were appreciated. While I understand that pricing can be a concern, we're dedicated to delivering high-quality service that you can trust. If you should ever need further assistance, we're here to support you every step of the way.
- The Endurance Team
Reviewed Aug. 6, 2025
I had experience with CarShield and I didn't like it. With Endurance, signup was pleasant and the rep explained everything clearly. The program starts immediately and runs for five years. It was important to get extended coverage because of car expenses. Car rental was important to me too.
Hi Cynthia! Thank you for sharing your experience with us! We're happy to hear that your sign-up process with Endurance was hassle-free and that our representative communicated everything clearly. The inclusion of car rental services can definitely bring peace of mind, and we're glad you find value in this convenience within your plan. If you have any questions regarding the duration or any other aspects of your coverage, please feel free to reach out. We're here to ensure that you are fully informed and comfortable with your coverage. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 6, 2025
I'm very much satisfied with the signup process. I did it over the phone and the price was good too.
Hi Daren! We're so pleased to hear that you're satisfied with your sign-up process with Endurance! Our team works hard to make every experience seamless and enjoyable, and we're delighted to know you appreciate it. If you have any more questions or need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Aug. 6, 2025
Endurance is not a third party and that resonated with me. It also rates highly on a Forbes list. I checked in with some of the dealerships. I was told that Endurance pays for everything but the stuff that wears out routinely like brakes, rotors, oil changes.
The sales rep was straightforward. He was a licensed person in the state of Illinois. I didn't look at his license but I took the man at his word. He had a very reputable background is the best I can say.
The signup process was also straightforward. The only thing I was disappointed in is, from one week to the very next, they raised the price by $29 more. That was very disappointing. They didn't honor the fact that I was on the phone call the week prior. Not happy about that. Everything else is spot on. That's why I went with the company.
Hi Erick! Thank you for taking the time to provide your feedback. We're glad that our marketing message and the trust conveyed by industry accolades are key factors in your decision to choose Endurance. It's wonderful that you feel reassured by our dedication to handling claims through an in-house pool of resources and are generally pleased with our service.
We apologize for the inconvenience and surprise brought on by the price escalation. It is certainly not our intention to cause any disappointment, and we appreciate you raising this concern. Your feedback is invaluable in helping us refine our processes and ensure we're providing transparent and consistent service going forward.
Please remember that if you have any further questions or need assistance, we are always here to help. Thank you for placing your trust in us despite this hiccup. We’re grateful to have you with Endurance.
- The Endurance Team
Reviewed Aug. 6, 2025
I purchased my extended warranty in 2022. I live in Florida where it’s over 105 degrees. My contract end date is not till 2027 and they claimed they would cover my claims for another 52K miles. My AC is blowing out hot air so I took it to the dealership to get fixed/repaired and was told Endurance denied my claim. I called to see what the issue was and found out they will stop covering your repairs without notifying you but will continue to take money out your account for the contract. When I asked why they continued to take money out my account, they said it’s cause I agreed to pay the money for the contract. When I asked why they didn’t notify me that I met my liability limit, they had no response. So let me explain.
According to them, it doesn’t matter what the value of your car was when you purchased the contract. They determine if you met your liability based on their value of your vehicle when you submit the claim. Initially, I recommended them to family and friends but absolutely regret it now. Endurance told me they will no longer cover this claim or any future claims even though I have paid the full requirements of my contract faithfully and on time. STAY AWAY… THEY ONLY WANT YOUR MONEY. Now me and minor kids have to figure out what to do in all this Florida heat.
Tish, thank you for bringing this matter to our attention, and we sincerely apologize for the distress and inconvenience you've experienced. It's concerning to hear about the issues related to notification about your coverage limits and claim denials as this is not the level of service we aim to provide. We understand how important reliable coverage is, especially with the harsh conditions you are dealing with in Florida. Please reach out to us directly through feedback@endurancedirect.com so we can review your contract details and facilitate a meaningful resolution. Our team is here to assist you promptly and we hope to rectify this situation for you and your family. Thank you for your patience and allowing us the opportunity to address these concerns.
-The Endurance Team
Reviewed Aug. 6, 2025
Don’t waste your time and money with this company. They have horrible customer “no service” when it comes to resolving problems with claims. My mechanic has wasted his time trying to file a legitimate claim with no results. I have wasted my time in trying to get results as well. Highly UNSATISFIED- simple enough.
Hi Tammie. We sincerely apologize for the inconvenience you've encountered and understand the frustration behind your unsatisfactory experience with our claims process. Providing helpful and effective service is paramount to us, and it's disheartening to learn we've fallen short of your expectations. We would genuinely appreciate the opportunity to resolve this matter. Please reach out to us at feedback@endurancedirect.com at your earliest convenience so we can investigate your specific case and work towards a satisfactory resolution. Thank you for raising these concerns, and we hope to improve your experience going forward.
Thanks,The Endurance Team
Reviewed Aug. 6, 2025
The pricing at Endurance isn’t bad. Their great personality, great customer service -- it just speaks for itself. The great customer service speaks volumes. Just to have a good insurance, just knowing that your vehicle is still covered after your original warranty is over and you can go to the dealership is really, really cool. I’ve spread the word to five of my closest friends already.
Hi Jason! Thank you for sharing your positive experience! We're thrilled to hear that you found the signup process with Endurance seamless and our customer service to be exceptional. We take pride in offering customer-centered support that you can rely on. We appreciate you recommending us to your friends, and we're here to assist you or them anytime!
- The Endurance Team
Reviewed Aug. 6, 2025
Whan I bought my car, the dealership recommended Endurance. The sales representative was good. I liked that the policy offered a lot. I’m on a fixed income and the price was close to my budget.
Hi Mona! Thank you for taking the time to share your feedback with us. We're thrilled that our sales representative was able to provide you with informative assistance and that you felt neither rushed nor pressured during your conversation. It's great to hear that your overall experience was highly satisfactory. We strive to offer options that cater to our customers' needs, and it's encouraging to know we're close to achieving this within your budget. If you have any further questions or need additional assistance, please feel free to reach out. We appreciate your trust in Endurance!
- The Endurance Team
Reviewed Aug. 6, 2025
Speaking to the representative was good in the beginning, but we came across a slight problem. The person that sold it to me didn’t really work with Endurance, and he had put in the wrong mileage. But I talked to a gentleman last week and he just restarted my whole policy and saved me some money. So it was a good experience with them. I know my cousin also has Endurance and when she needed a transmission, she got it done through them.
Hi Robert! Thank you for sharing your experience with Endurance! We’re happy to hear that our team was able to assist you and address the initial mix-up positively. We're pleased to know that signing up was straightforward and our service was able to help you save on your coverage. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed Aug. 6, 2025
I thought an auto warranty would be a good thing, so I did some research online on who would be the best and found Endurance. Customer service was excellent, they answered all my questions and were very personable. They did a great job.
Hi Robert! Thank you for sharing your positive experience with us. We're happy to hear that your interactions with our sales representative were memorable and that our customer service team met your expectations. We strive to provide a seamlessly wonderful experience, and it is gratifying to know that we delivered just that around what you were looking for. We encourage our customers to continue providing feedback, as this effort is crucial in keeping our service top-notch. We appreciate taking the time to note our service quality, and remember, we’re here for you whenever you might need us.
- The Endurance Team
Reviewed Aug. 6, 2025
I checked online and did some comparison shopping for Endurance. The signup process over the phone was really easy. Overall, I’m very satisfied.
Hi Emory! We are thrilled to hear about your stellar experience with Endurance so far! It's wonderful to know that both the registration and customer service have exceeded your expectations. We're glad the coverage fits your needs and do appreciate your feedback on our pricing. If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Endurance, and we look forward to continuing to provide excellent service!
- The Endurance Team
Reviewed Aug. 6, 2025
Where we bought the car from, Endurance were people that dealt with the car dealership. We got full coverage for four years. The signup process is very user-friendly. It was a good experience.
Hi Roger! Thank you for sharing your experience with us. We're thrilled to hear that your decision to go with Endurance's full coverage option for a four-year term resulted in a satisfying and seamless user-friendly process. We're committed to providing excellent service and ensuring our enrollment is as smooth as possible for our customers. Should you have questions in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Aug. 6, 2025
I recommend Endurance. I chose them for their price and coverage. Signing up with them was great. The rep explained everything and it was an awesome experience.
Hi Gregory! We're happy to hear about your wonderful sign-up experience with Endurance! It's fantastic that our team was able to clearly explain our coverage options and make you feel confident in your choice. Thank you for recommending us to others, and we’re here for any further assistance you might need in the future.
- The Endurance Team
Reviewed Aug. 6, 2025
The Endurance coverage is easy to get. I needed a warranty on the vehicle, and Endurance popped up on my computer when I was looking. It said “unlimited miles”. I signed up a few weeks ago. I got approved for unlimited mileage and the policy will start in 30 days.
Hi Farris! Thank you for sharing your positive experience! We're glad to hear that the signup process for your vehicle coverage was easy and accommodating, especially during your recovery period. It's wonderful to know that you valued the benefit of unlimited mileage and found our coverage helpful. Should you have any questions or need further assistance, please feel free to reach out. We appreciate your recommendation and look forward to providing continued support!
- The Endurance Team
Reviewed Aug. 6, 2025
I saw Endurance ads on TV and compared their packages with two other companies. It was competitive, so I signed up with them. I didn’t have any problem with the sign-up. I had to get warranty since my truck is nine years old and doesn’t have any warranty on it.
Hi Wayne. Thank you for choosing Endurance. We appreciate your positive comments regarding our clear sign-up process and competitive pricing. It is good to know that your decision was informed by thorough research. We always aim to provide comprehensive coverage options that meet our customers' needs. If there's anything specific we can do to enhance your experience further, please feel free to contact us. We are here to help you in any way we can.
- The Endurance Team
Reviewed Aug. 6, 2025
Endurance is the only one that covers in California. I signed up with them and the process was easy. I was satisfied.
Hi Michael! Thank you for sharing your experience with us! We're happy to hear that you found the sign-up process easy and smooth. Providing a straightforward experience is what we strive for and we're thrilled that it resonated with you. Please don't hesitate to reach out if you need anything in the future.
- The Endurance Team
Reviewed Aug. 6, 2025
Do not buy Endurance. Their current commercial about an engine replacement is false. Our engine grenaded (seized) and Endurance blamed it on a mis-fire stored in the ECU history that occurred with the previous owner. Anyone who knows car and engines knows this is bs. A mis-fire can be caused by a spark-plug or a coil pack. My girlfriend had their highest coverage and they denied the claim several times as we complained. A new engine cost us $14,750.
Michael, we're truly sorry to hear about your distressing experience with your engine coverage. Understanding how crucial this coverage is in such scenarios, it's disappointing to hear that your claim was denied despite your efforts to sort the issue. We strive to ensure transparency and fair assessments in all our interactions, and clearly something needs to be improved based on your description. Please reach out directly at feedback@endurancedirect.com so we can take a deeper look into your situation and look for ways to address your understandable concerns. Your patience amidst this inconvenience signifies your trust, and we sincerely wish to uphold that—both now and forward. Thank you for bringing this to our attention.
- The Endurance Team
Reviewed Aug. 5, 2025
Updated on 08/24/2025: I was told to get in touch a the agent so they could rectify the problem I had went through with them. I sent a letter as well as posted it so they could see it but that was 12 days ago and still haven't heard a word from them. DON'T believe that they want to rectify anything. It's just something they write to make them look better on paper. You won't hear anything from them.
Original Review: If you don't keep a up to date proof of all the repairs you make yourself with all receipts of everything that you buy with dates, and time, They will not honor any repairs that is made on your vehicle. Read you manual if you have one if you don't get one. If every maintenance is not preformed before it's due, they will deny your claim. we had Endurance for over three and a half years. With my truck and my Wife's car we had paid over $12,000 over that span of time only to get shot down on our first claim. I didn't keep up with all the receipts and maintenance dates that I had done myself. Save your money, put it into a account for when you need it. You won't lose anything.
Hi Larry. Thank you for sharing your experience, and I'm truly sorry for the difficulty you've encountered. It’s concerning to hear about the challenges you faced in retaining and providing the necessary documentation for claims. We acknowledge these situations can be frustrating, especially considering your long-term investment in our coverage. Accurate maintenance records are crucial for verifying claims, and I regret to hear they have impacted your claim outcome. I encourage you to contact our customer support at feedback@endurancedirect.com to examine these concerns further and see what we can do to rectify the situation. We appreciate your feedback immensely as it helps us to enhance our services.
Thank you,The Endurance Team
Reviewed Aug. 5, 2025
Don't get Endurance. They lie to you, will not honor certified claims, do not pay, don't send a tow truck when you break down and leave you sitting there on the side of the road, make it impossible for the mechanic to contact them, etc. They just want your money and don't follow through on any promises they make. I asked 5 times for a copy of my contract, they lied and said they were sending it each time, and I never received it. Very unethical and scheming company. Run away from them and don't waste your money.
Keri, thank you for sharing your experience with us, and we are very sorry to hear about the situation you encountered. It's concerning to learn about the issues you've faced with our service, and we truly apologize for any inconvenience caused by not receiving your contract details or prompt assistance during a breakdown. We understand how essential transparency and a quick response are in these situations. At Endurance, our goal is always to offer consistent, reliable support and we're disappointed to hear that isn't the experience you've had. Please reach out to our team at feedback@endurancedirect.com so we can explore the specifics of your concerns and work towards a resolution. Thank you for bringing this to our attention and giving us the opportunity to address your concerns.
-The Endurance Team
Reviewed Aug. 5, 2025
Endurance canceled my policy a year ago due to “reaching maximum Liability” but didn’t bother to tell me. I drove The car not knowing I don’t have coverage anymore while they continued to take my money. Total scam.
We're extremely sorry to hear about the situation you’re experiencing regarding your cancellation and find it very concerning that you weren’t informed while payments continued. This is not the experience we dedicatedly strive to deliver to our clients. Please email us directly at feedback@endurancedirect.com with your account details. Our priority is to address this issue promptly and provide a fair resolution. We highly appreciate your patience as we earnestly look forward to resolving this situation for you.
Thank you,The Endurance Team
Reviewed Aug. 5, 2025
The worst customer service I have dealt with. Tthey are rude and unhelpful. Not sure how the repair is gonna go, but just for their customer service I would not recommend them to anyone. They told me they couldn’t tell me anything about my truck even though I’m the one paying them and I’m the one who owns the truck not the repair shop.
Curt, thank you for sharing your experience with us, and I'm sorry to hear about the level of service you received. It's essential for us to ensure our customers feel heard and valuable, and it seems we've fallen short in this instance. I deeply regret the inconvenience particularly regarding your inquiries about your vehicle's repair status.
Please rest assured that we aim to make improvements based on feedback like yours. To assist further and gather more specifics concerning your vehicle, please reach out via email at feedback@endurancedirect.com. Our team is committed to addressing your concerns swiftly.
Thank you for your patience and sparking improvements—our goal is to improve your experience and restore your trust.
-The Endurance Team
Reviewed Aug. 5, 2025
Since adding Endurance, I have found the customer service to be excellent. Today I spoke with Madeline (or Maggie, sound at my workplace was loud) and she was helpful, understanding and patient.. Fixed my issue right away!
Hi Erica! We are thrilled you had such a positive experience with our customer service department and found them to be helpful and attentive. We're here for you whenever you need assistance, so please let us know if there’s anything else we can do. We appreciate your feedback and thank you for being a part of our community.
- The Endurance Team
Updated review: Aug. 22, 2025
Updated 8/22/25. After Endurance responded here, I reached out to them again. This time they agreed to refund the rest of the money. Updated from 1 star to 3 but I can’t give higher than 3 stars because they refused to refund it the first time I asked and caused me extra time and effort, not to mention, charging me the fee in the first place was deceptive because the sales rep told me I had nothing to lose by signing up in the moment.
Original Review: Aug. 5, 2025
Got a quote and was unsure about purchasing the policy. The sales rep told me not to worry, they offer a full 30-day money back guarantee, so I could cancel within the first 30 days for a FULL refund. What he didn’t tell me was they charge a $29 fee that is non-refundable, so it’s not a full refund. Deceptive tactic to get you to make a decision on the spot by implying you have nothing to lose.
Hi Larry. We appreciate you for voicing your concerns regarding the 30-day cancellation policy. We understand how important transparency is during the buying process, and we're sorry to learn about the confusion regarding the refund terms. It's crucial for our team to clearly communicate all aspects of our policies and offerings. We're eager to resolve this matter for you, so please reach out to us directly via feedback@endurancedirect.com. We'll gladly work with you to address this issue and improve your experience. Thank you for bringing this to our attention.
Thank you,The Endurance Team
Reviewed Aug. 4, 2025
My husband signed up for Endurance back in March 2025. They were so friendly and wanted our money. In reality, they stole our money. Fast forward to June 2025. My transmission went in my vehicle and they denied the claim!!! The contract stipulation is 30 days and 1000 miles. My vehicle's transmission went at 1144 miles. The adjuster went to the repair shop and ran the vehicle for over a half hour even though the repairman advised him not to. It was mid-90s that day and he sat in it running with the air conditioner on. They denied the claim saying it was a pre-existing condition with no further explanation. We were within the parameters of the contract and it was DENIED.
We have been paying for a service that was not provided by this scam company. Their tv advertisement states, “Never pay for vehicle repairs again.” WHAT A LIE! And to make it worse, everyone but one lady was downright rude. We couldn’t speak to a higher up, we couldn’t appeal their decision. We couldn’t even get them to send the denial in writing. The repair shop even called to let them know it was a catastrophic transmission failure. We canceled the policy and are being charged exorbitant “fees” to do so.
We intend to contact consumer affairs and sue. So folks, don’t be sucked in by their misleading advertisement. We thought by seeing a television ad that “they were the ones to go with”. Our mistake was not researching this scam first. This has happened to many other people. Research it yourself and you will see they have done to many others what has been done to us. They have us so angry, I’m suing for everything!
Reviewed Aug. 4, 2025
Under this policy I have called Endurance twice, but made no claims as of yet Aug. 4, '25. My car has been acting up. My Sons believe that they found the problem, we have a scanner for the cars and it is throwing a code. I called Endurance and let them know what the code is reading and if it was under warranty. I do not like waste money. People work hard for their paycheck. The gentleman was very professional and courteous. He let me know that it is under warranty, this saves money. I am so satisfied with Endurance. If you can afford it get a scanner for your vehicle. It will save you money. You can diagnose the problem. Then call Endurance to see if it's under warranty. I would recommend Endurance for your extended warranty.
Hi Patricia! Thank you for your glowing review and thoughtful recommendation! We're thrilled to hear that your experience with our customer service was both professional and satisfying, as this is our primary goal. It's great to know that our coverage covered the issues your car was presenting and helped you resolve them efficiently. We appreciate you sharing tips on the scanner, as understanding your car's diagnostics beforehand can indeed lead to successful claims. Thank you for trusting Endurance—if you need any assistance, please don't hesitate to reach out. We’re here to support you every step of the way.
- The Endurance Team
Reviewed Aug. 4, 2025
Cortney was very friendly and knowledgeable with customer service! Tried to really help me out when money was in a pinch! Will definitely try to get a contract with Endurance if my money situation changes!
Hi Rene! Thank you for sharing such positive feedback about your experience with our team member, Cortney. We're happy to hear that she provided you with the assistance you needed during a challenging financial time. If there's anything else we can do to support you in the future, please don't hesitate to reach out. We look forward to the possibility of serving you when the time is right!
Thank you,The Endurance Team
Reviewed Aug. 4, 2025
Don't do it. Not with them. Let me explain my point. 1st. you will notice a sharp negative change in communication and availability in talking to them. And remember, this will be during your most stressful moments (car issues). Even roadside service is hard to get and activate, tried 2x and reg insurance proved to be an only option..not just faster. 2nd when filing a claim the likeliness of getting denied high very high. I even had mechanics admit it not uncommon for this company. I was denied a 2k claim that had the category covered, but the catch is.. is that specific part covered or is it even named the same thing. If it doesn't match perfectly.. denied. 3rd when you decide to cancel..Ooh it is not easy.. You need to print, notarize, record data, mail and wait. It's 3 week process to cancel the contract. And the support staff as I said earlier is a lot different and intentionally less helpful. That's my experience. If you read this and still do it.. Good luck.
Hi Howard. Thank you for sharing your feedback with us, and we sincerely apologize for the challenges you have faced with our service. The issues related to communication, claims processing, and contract cancellation are certainly concerning, and we understand the disappointment these circumstances have led to. We strive to ensure a seamless and supportive experience for all customers and regret that this was not the case in your situation. We encourage you to contact us directly at feedback@endurancedirect.com to provide your details, which will help us better address your concerns and strengthen our service. Thank you for bringing these issues to our attention so we can improve our practices and support your needs better moving forward.
Thank you,The Endurance Team
Reviewed Aug. 3, 2025
Had car checked for check engine light. Dealer installed $100 part and charged $400. Dealer said part not covered by Endurance. Total bill over $500. Thought the advertisement said all parts covered. Called Endurance at shop. Said it was covered but never reported. Told dealer he called and verified the part was not paid for. Paid over $500. Why was this part singled out?
Hi John. We're sorry to hear about your frustrating experience with Endurance. It must be difficult receiving conflicting information between your dealer and us. We recommend getting in touch with our support team directly to clarify why the part wasn't covered despite initially being informed otherwise. This situation will be handled urgently to understand every detail of the transaction and ensure you were charged appropriately or determine if any adjustments are necessary. Our goal is to resolve your issue with clarity. Please contact us at feedback@endurancedirect.com so we can make necessary amends. Thank you for bringing this to our attention—we strive for transparency and reliability in every claim assured by our service.
Thank you,The Endurance Team
Reviewed Aug. 3, 2025
I haven't had to make a claim with Endurance yet. I called and talked to one person, and then another person called me and I could not hear them well and hung up. They called me again and I could hear them better. They explained the process pretty good to me. We did do the full coverage for five years and for a certain number of miles. I set the payment for autopay because they made me a better deal doing it that way.
Hi Ed! We’re happy to hear about your smooth transition to an Endurance plan and that our team provided clear information to fit your budget for your vehicle. It’s wonderful to know that, even with a minor glitch, the service experience was satisfying. Thank you for choosing us to safeguard your vehicle, and we look forward to being there for you every step of the way should you need any assistance. Your trust in our comprehensive coverage is truly appreciated.
- The Endurance Team
Reviewed Aug. 2, 2025
The rep was very understanding and pleasant. He wasn't in a hurry and he did a good job at explaining how it works. The coverage is expensive if you count the time and go all in at $4,000. But it also depends on your car. This is a BMW and when these cars break down, they're very expensive. I've been reading the reviews because there's quite a few out there and Endurance is one of the better ones.
Hi Everett! Thank you for sharing your experience with us! We're happy to hear you had a positive customer service interaction and found our representative thorough and understanding. We strive to provide reliable coverage, especially for vehicles like BMWs, and it's great to know that you see the value in our plan. Your input on pricing and website navigation is helpful, and we're pleased it met your needs even without full exploration of all features. We're here whenever you need further assistance and appreciate your confidence in recommending Endurance.
- The Endurance Team
Reviewed Aug. 2, 2025
They don't cover OEM parts on the repairs, which in my book should be a standard. Most repair shops won't do the repair because it's such a hassle to deal with the warranty companies. Endurance is better than others but still not ideal. It's pretty rare that you will need what is covered under this warranty within 100k miles.
Hi Melissa. Thank you for sharing your feedback. We understand your disappointment regarding the coverage of OEM parts, and we apologize for any inconvenience this has caused. At Endurance, we strive to offer comprehensive protection and appreciate your insights on how we can improve our service. Your remarks about repair shops experiencing hassle with services are noted, as is your input on coverage thresholds.
We aim to continuously enhance our coverage to better serve customers like you. Please feel free to reach out directly to discuss any specific concerns or questions further, and we hope to better meet your expectations in the future.
Thank you,The Endurance Team
Reviewed Aug. 1, 2025
I called three different shops to see which ones they had good experiences with. They gave me two and Endurance was the standard across the three. I signed up with Endurance and that went well. The process was painless and satisfactory. They said I could use the warranty after a month and 1,000 miles.
One thing Endurance can do a little better is when it comes to being able to possibly download sample contracts. They can have tools to possibly get quotes online. You put in your information instead of talking to somebody. In this day and age, I get it with sales. It should be an easy process just to put in your vehicle information and pull up different options.
Hi Carlos! Thank you for sharing your experience! We are happy to hear that you found the sign-up process smooth and appreciated the clear information on coverage commencement. Ensuring transparent and hassle-free interaction is key for us, so it's heartening to know you found our team and service engaging. We also value your feedback on our website and mobile app usability. Suggestions like improving access to sample contracts and enabling more features without representative assistance are certainly worthy of consideration, enhancing convenience for our customers. If there's anything you'd like to discuss further, please feel free to connect with us anytime. Your insights are invaluable, and we're glad to serve you.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed Aug. 1, 2025
I had taken my car in for a regular maintenance check. I asked the service manager what he thought was one of the better warranty services out there and he thought Endurance was number one. I haven’t had a chance to use the policy but the signup was good. The salesperson was patient and knowledgeable, and he answered all my questions.
Hi Stephanie! Thank you for taking the time to share your positive experience with us! We're happy to hear that the sign-up process was smooth and that our salesperson met your expectations with patience and responsiveness. Your satisfaction is incredibly important to us, and for questions or further assistance as you begin using your coverage plan, please don't hesitate to reach out.
- The Endurance Team
Reviewed Aug. 1, 2025
We needed a warranty on our vehicle. That’s why we signed up with Endurance. The agent that I talked to on the phone was friendly. And I was comfortable with the price that they gave me.
Hi Shanna! We are thrilled to hear about your great experience! Providing peace of mind and tailored support based on your needs is our goal. It's wonderful to know our team exceeded your expectations and provided you with friendly and comforting service. If you ever have more questions or require further assistance, we're here to support you.
- The Endurance Team
Reviewed Aug. 1, 2025
I had CarShield, but I heard that a lot of places don’t take their insurance. So, I decided to go with Endurance. I just started my policy with them less than 30 days ago. And signing up with them was easy. I was impressed with the representative’s knowledge. But I haven’t used them yet.
Hi Jimmy. Thank you for taking the time to share your experience with us. We are happy to know that the setup process was straightforward and the representative was able to provide clear and knowledgeable guidance regarding your coverage options. We're glad the registration was smooth, and we'll aim to further ensure positive interactions. Although you haven't yet used our coverage yet, we're eager to exceed your expectations when the need arises. Your satisfaction is important to us, and if there's anything else that we can do to improve your experience, please feel free to reach out. Thank you for choosing Endurance, and we hope to provide you with top-notch service going forward.
Thank you,The Endurance Team
Reviewed Aug. 1, 2025
Subject: Concern Regarding Sales Experience. I recently contacted your company after seeing a TV ad. I provided your representative with my vehicle’s VIN, mileage, and other details. He gave me a price and explained the coverage, which I appreciated. However, when I asked for his phone number so I could discuss the offer with my wife, his attitude changed noticeably. He became pushy and wouldn’t let me end the call to review the offer or follow up later. His approach felt more like a high-pressure sales pitch than a professional conversation, which made me very uncomfortable. Because of this interaction, I decided not to move forward with your company. The lack of trust from that call was enough to change my mind. I hope you take this feedback seriously and address how your sales reps are trained to interact with potential customers. Thank you. Ash
Hi Ashraf. We appreciate you sharing your experience with us. It’s disappointing to hear that our representative's interaction did not meet your expectations or align with our principles of courteous and professional communication. High-pressure tactics are not in line with our customer-first approach, and your feedback is invaluable as we work to improve our team’s training and service quality. We would be grateful for the opportunity to connect with you and rebuild your trust. Please don’t hesitate to reach out to us directly, and we assure you that your feedback is taken seriously as we continuously strive for increased excellence in customer satisfaction.
Thank you,The Endurance Team
Reviewed Aug. 1, 2025
Joke of a company. Will reject any expensive claim put in. I've gotten 2 bad reviews against my shop due to Endurance. They tell the customer one thing and the shops another to make us look bad and not them.
Thank you for sharing your feedback. We are deeply sorry to hear about the experience you have had with our service and the misunderstanding with communication. It's never our intention to make our valued clients and partners feel like they lack important support. We send our apologies for any inconvenience you've faced that adversely affected your business reputation. We’d like to directly resolve these concerns, investigate the situation thoroughly, and ensure clear mutual understanding. Please contact us directly at feedback@endurancedirect.com with relevant details so that we can assist promptly. We appreciate the opportunity to work on this challenge.
Thank you for your patience,The Endurance Team
Reviewed Aug. 1, 2025
Welp! Back for an updated review from yesterday. I took my car to the dealership as it started shaking out of first gear. I thought it was a tire issue and took it to the tire place and they said it's not the tires, but the torque converter, so basically the transmission. The shop said they took it for a test drive and nothing show on the diagnostic and the car did not tremble. However, they told me about my control arm bushings being damaged. The mechanic called Endurance to file a claim and they said, I am just out of my probation period (It's been almost three months and they've received three payments) and the bushings issue must have been a pre-existing condition and they were not going to cover it.
Here's the thing. If it was a pre-existing condition, how would have known that. Before contracting they don't ask "what could possibly go wrong within your one month/1000 probation period?" The mechanic said Endurance is the worse company to pay claims. Should have known. All the good reviews are about the sign up process.... Filter to the "claims" section of the reviews. I won't give them another dime. They already stole three payments from me. I assume that how they stay in business, you don't know they are going to deny your claims until you have an issue, by then you've already invested hundreds of dollars in. That money I paid them could have gone to this issue they will not cover! Ask your mechanic first who they recommend for car warranty coverage.
Hi LaWanda. We appreciate you reaching out to share the details of your experience. It's concerning to hear about the challenges you've faced with the claim process, and we understand the confusion that can arise from handling coverage issues. We apologize for any disappointment you felt if the experience did not meet your expectations.
To discuss your situation further and see how we can assist you more directly, please connect with our support team at feedback@endurancedirect.com. We value the trust you placed in our coverage offerings and would like the opportunity to address your concerns effectively.
Thank you for bringing this to our attention,The Endurance Team
Reviewed Aug. 1, 2025
When I did the researching of warranty companies they stood out beyond the rest. With the plan I chose I am confident they won't use tactics that restricts the plan's coverage to avoid needed attention.
Hi Steven! Thank you for your wonderful review! It's great to hear that our plan stood out among other warranty companies. We're committed to providing reliable coverage without any restrictive tactics. Please feel free to reach out if you have any questions. We're here to help ensure you have a top-notch experience with us.
- The Endurance Team
Reviewed Aug. 1, 2025
Endurance’s customer service rep was very informative, knowledgeable and professional. It was great experience signing up with them.
Hi Christopher! Thank you for sharing your positive experience with Endurance! We're happy to hear that our representative was able to provide you with excellent service that was both informative and professional. If there are any other questions or if additional support is needed, please feel free to reach out to us. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 1, 2025
I don't like dealing with the manufacturer itself. The third-party stuff wasn't for me. This is a new experience for me and I talked to a couple of different places. I've been shopping around since my factory warranty expired. I got it because I like comfort. I was very pleased with what the Endurance salesman offered me, and he was kind so I took advantage of it. He was very inquisitive, knowledgeable and very helpful with guidance.
Hi Brian! Thank you for sharing your experience and for choosing Endurance for your coverage! We're pleased to hear that our salesperson provided knowledgeable and supportive service, making your decision process smoother. Ensuring the arrival of your physical card is a valid expectation, and we apologize for the delay. Please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you.
Your feedback not only helps us understand what's working well but also where we can make adjustments to ensure your peace of mind continues. If you need any help or if there's anything we can do to address your stipulations further, please reach out; we're here to assist.
Thanks,The Endurance Team
Reviewed Aug. 1, 2025
My truck is 15 years old and I'm retired. I'm 77 years old. I don't feel like I could ever buy another new one so I need to take care of this one. The guy that I talked to at Endurance had a good sales pitch and made several promises. One of them was that I would get the paperwork. They would actually mail me all the terms, the contract, and how to file a claim. I wouldn't have to look at it on a computer. But they've already charged me for one month, and I've yet to receive anything from them.
Hi Kenneth. Thank you for sharing your experience with us. We apologize for any inconvenience caused by the delay in receiving your paperwork. We intend to ensure you have everything you need to feel confident about your coverage. Please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. Your satisfaction is important to us, and we’re here to assist you!
Thank you,The Endurance Team
Reviewed July 31, 2025
The Endurance rep I signed up with was very awesome. He went above and beyond to get my rate to low monthly payments. He took the time and had patience. Although, I think he forgot to change my first payment from the 1st. But the overall signup process went great. I have the roadside, one-time oil change and it covers the transmission and motor, too.
Hi Lucresia! Thank you for your kind review! We’re thrilled to hear that the sign-up process was smooth and met your expectations. It's great to know our team provided exceptional service and assistance to find a plan that suited your needs. We apologize for the oversight on adjusting the payment date, and we're glad it didn't diminish your experience. If you need any more information about your coverage plan, please feel free to reach out. Welcome to the Endurance family and thank you for your trust in us!
- The Endurance Team
Reviewed July 31, 2025
I talked to Endurance and it sounded like it has a decent price. The reps I signed up with were also nice, friendly and informative.
Hi Gary! Thank you for your positive review! It's great to know that you found our pricing appealing and appreciated the friendliness and knowledge of our team. Should you need any clarification regarding when your coverage activates or specifics like roadside assistance, please feel free to reach out. Welcome aboard, and we're enthusiastic to help protect your vehicles!
– The Endurance Team
Reviewed July 31, 2025
Very unhappy/dissatisfied with ENDURANCE. I was told by the sales rep that all parts to my car are covered (LIES). I have a 2012 Dodge Durango head gasket blow. Endurance with their sneaky untrue policy would not pay for the repair. JJ auto shop in Waldorf MD was no help with the claim maybe because Endurance recommend three party shop/insurance companies work hand and hand. Needless to say I have no car and paid ENDURANCE for 1 yr with a VERY BAD outcome. Would not recommend this warranty to NO ONE!!! Learned MY lesson by painful experience.
Hi Heather. We’re genuinely sorry to hear about your distress and unhappy experience with Endurance. Our utmost priority is to ensure transparent and reliable service to every customer, and it's troubling to hear that your car repair was not covered as expected. This certainly doesn't align with the standard of service we aim to provide. We truly appreciate you bringing this matter to our attention and would like to deeply investigate your case and any misrepresentations regarding the coverage. Please reach out to us through feedback@endurancedirect.com, so we can discuss your individual concerns and work towards providing a rightful resolution. Thank you for giving us the chance to make things right, and once again, we’re immensely sorry for your inconvenience.
-The Endurance Team
Reviewed July 31, 2025
The Endurance rep I worked with was nice. We had a good time and she informed me about the product and how it worked. It was a nice conversation. She was very professional. She knew about the product, and she conveyed it to me where I could understand what she was saying. I had a good experience with her.
Hi Regina! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that our representative provided you with both informative and enjoyable assistance during your decision-making process. Opting for our bumper-to-bumper coverage is a great choice, offering comprehensive protection for both of your used vehicles. We deeply value your intention to recommend us to others and appreciate your satisfaction with our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Welcome to the Endurance family!
- Endurance
Reviewed July 31, 2025
Needed higher mileage coverage for my Dodge Caravan... Explained options and gave me the best coverage package for my vehicle. Other companies offered similar services but this company has the best reviews and best coverage options for a vehicle over 170k miles.
Thank you for your positive review! We're thrilled to know that you found the perfect coverage for your Dodge Caravan, and we're glad our options have met your expectations. We hope you continue to experience the same level of satisfaction and peace of mind throughout your coverage period. If you have any questions or need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed July 31, 2025
The Endurance rep I worked with was good. There was no pressure. Really cool. Matter of fact, there was information I didn't have that he needed, and he gave me his personal phone to text it to him. I did it later that day, and the next day, he sent me an email saying everything was set up. He also worked with me to give me discounts.
Hi Vincent! Thank you for sharing your experience with us! We're thrilled to hear that our team was able to assist you with professionalism and clarity during your sign-up. Providing you with detailed information without pressure is our goal, and we are happy to have met our mark. Additionally, it’s wonderful to hear that you appreciated the discounts offered, as we aim to deliver extraordinary value to all our customers. Should you have any further questions in the future, know that we're here to help. We look forward to serving you and ensuring peace of mind on your travels!
- The Endurance Team
Reviewed July 31, 2025
I reached out to Endurance by phone to get signed up. Their rep was Informative and easy to understand and follow. I was impressed that he seemed to go out of his way to make sure that he was answering my questions. I haven't really used Endurance as of yet, but it was easy to enroll in.
Hi Cecil! Thank you so much for sharing your experience with us! We're thrilled to hear that our representative was able to provide you with a clear and helpful conversation. We're happy that you found the sign-up process hassle-free and are satisfied with your decision. We're here for you anytime, and we truly appreciate your kind recommendation to friends and family.
- The Endurance Team
Reviewed July 31, 2025
I’ve had a warranty in my 2017 Ford Raptor with Endurance for 5 years. Never had a claim until now and it was quickly denied. I called and found Endurance had “ sold” the warranty to another company. Called the other company service advisor and he told me cam phaser's issue just caused noise and I should drive it. So frustrating. I have three endurance policies. I’m canceling them all as they are worthless. When I call endurance they say it’s not their problem and I should call the other company service advisor. Of course they gladly took my money.
Hi Dennis. Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with your claim and our service transition. Our goal is to provide a seamless and supportive experience for all our customers, and we regret any instances where this has not been met. Please know that your concerns are important to us, and we would like to address them directly. Kindly reach out to us at feedback@endurancedirect.com with your contract details so we can investigate your account and understand the situation further. Your satisfaction is crucial to us, and we appreciate the opportunity to resolve these matters.
Thank you,The Endurance Team
Reviewed July 31, 2025
We had purchased a car off a friend of ours. He bought an Endurance warranty, so we just transferred it into my name once we purchased the car from him. I've called Endurance several times because it was taking too long to get it transferred from his name to my name. Their reps were very friendly and willing to assist, but it took me two months to get it switched into my name. So, there was a little bit of a confusion of why it took as long as it did. The only thing that they told me was that most of the stuff that they handle now would be through email versus regular postal service, which is what we had initially done. We sent it through the mail. I tracked it to make sure that it was received, and according to my tracking, it was received. But for some reason, it wasn't being transferred. So, I had to refill out everything and do it online. Overall, the experience was fine except for the length of time that it took.
Hi Jane! Thank you for taking the time to articulate the challenges faced during the transfer process of the coverage. We are sincerely sorry for the delays and confusion you encountered. It’s reassuring to hear that communication with our team was helpful, despite the document submission complications, and we appreciate your patience through it all. We value your input and are committed to enhancing our processing methods to sidestep such hurdles. Please feel free to reach out if you require any further assistance or for solutions that better meet your needs. Thank you for choosing Endurance and for your invaluable feedback.
– The Endurance Team
Reviewed July 31, 2025
I’ve seen Endurance advertised on TV. I called them and signed up over the phone. I was looking for a warranty that covered everything except emergency road service and they helped me acquire the type of warranty I wanted.
Hi Steven! Thank you for letting us know about your positive experience with Endurance! We're thrilled to hear that our representative could assist you in obtaining the coverage you were looking for. If you ever have any other questions or need further assistance, please don't hesitate to contact us. Your satisfaction is our top priority!
- The Endurance Team
Reviewed July 31, 2025
They are an EXCELLENT company. They immediately handle your repair shop with the payment of the covered part. Great customer service goes a LONG way! I highly recommend this company to handle your unexpected car repair that is going to occur soon.
Hi Zack! Thank you so much for sharing your positive experience! We're thrilled to hear that our quick handling of payments and customer service efforts have impressed you. We aim to make car repairs stress-free, and your kind words are truly appreciated. We're grateful for your recommendation and look forward to continuing to serve you. If you ever have any questions or need further assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed July 31, 2025
My friends had good experience with Endurance. So I figured I'd give it a shot. When I signed up with them, it was quick, easy and legit. The guy who helped me knew what he was talking about. It went pretty smoothly. It also seemed like a pretty right deal to me.
Hi William! Thank you for the positive feedback! We're thrilled to hear that your experience with Endurance has been great so far, and we appreciate your trust in choosing us while considering a recommendation from your friends. It's great to know that our representative was able to assist you seamlessly through the sign-up process. If you ever have any questions or need further assistance, please do not hesitate to reach out. We look forward to continuing to serve you!
- The Endurance Team
Reviewed July 31, 2025
I had bought a car from CarMax and I needed some extended warranty on my car. So, I looked up who I thought would be the best one. Endurance was the first one on the list. I just went with the first one on the list. If it wasn't amusing to me, I was gonna pick someone else, but their rep won me over. He did a great job. So far, Endurance is so good.
Hi Antriniquia! Thank you very much for your thoughtful review. We're thrilled to hear about your positive sign-up experience with us. It's fantastic to know that our team delivered a smooth and professional process that gave you peace of mind, especially as a single mother of six. We greatly appreciate your trust in our coverage, and we're happy to have earned your recommendation to friends and family. If you ever have any questions or need further assistance, please feel free to reach out. We're here to support you and ensure that your vehicle needs are well taken care of!
- The Endurance Team
Reviewed July 31, 2025
Endurance's customer service was good. A friend of mine told me that Endurance was the best, so I went on his recommendation. So far, they're a 5.
Hi Leslie! We're thrilled to know you had a positive experience when signing up with Endurance! It's fantastic to hear that our customer service team provided clear and thorough explanations, helping you feel confident about your decision. Our goal is to always ensure a smooth and straightforward experience for our customers. Should you have more questions in the future, we're here to help.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed July 31, 2025
Endurance was very responsive and everything was great. The overall cost is reasonable. Based on what I've heard and what I've talked to people about, I'm happy to be part of Endurance. When the first request for repair goes through, we'll see how they reply.
Hi John! Thank you for sharing your experience with us. We're happy that you found the sign-up process smooth and our customer service responsive. We appreciate your patience regarding any complexities with verifying vehicle mileage. It’s great to hear you feel positive and satisfied with your choice of Endurance. If you have any more questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed July 31, 2025
They are the most horrible warranty company ever! They are having people write fake reviews to scam customers. My car was at the shop for 14 days before an adjuster reached out to me and at that point I needed my car so I had no other option but to take my car and then they told me if I did that they were no longer liable. I paid 175 dollars a month and I referred people to them that had the same experience. I had to get my cancellation notarized so they could return my funds and I never got the money back. They are a horrible company!
Hi Katrina. We appreciate you bringing your concerns to our attention, and we’re truly sorry to hear about your experience with our service. It’s important to us to address such situations promptly and thoroughly. While I'm unsure of the specifics pertaining to your statements, we encourage you to email us directly at feedback@endurancedirect.com so we can ensure a specialist looks into your case comprehensively. Please know we strive to make customers feel supported and to find fair resolutions in every situation.
Thank you,The Endurance Team
Reviewed July 30, 2025
I went with Endurance because of how they were rated by the Better Business Bureau. Signing up was pretty easy and the cost was reasonable.
Hi Victoria! Thank you for choosing Endurance and sharing your positive feedback! We're happy to hear that the process has been clear and straightforward for you. If you ever have questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you!
- The Endurance Team
Reviewed July 30, 2025
The other company I had refused payment on repairs that should have been covered, so I went with Endurance. The signup process was fine. I just made a phone call and took care of it in one call. My only complaint was that I was told that they were going to mail me out a copy of the contract, but I never did receive it. So, I called, and they told me that they don’t mail it out because they’re a green company, and that I have to get it online. Since that was the only way, I asked them to send me an email with it, which they did, and I printed it out.
Hi John! Thank you for sharing your thoughts and giving us a chance to enhance our service, given your previous experience with another provider. We are happy that the initial setup with Endurance was smooth, though we apologize for any confusion regarding contract distribution. Adopting a green, environmentally friendly approach is important to us, yet accessibility is crucial. We're glad that our team could email the contract for your convenience.
Thank you for entrusting Endurance with your vehicle coverage. We look forward to providing the high-quality support your vehicle deserves. Feel free to contact us anytime with further preferences or inquiries!
-Endurance
Reviewed July 30, 2025
Initially, when I talked to Endurance, I had 30 days to decide if I wanted it. I hadn't talked to my husband. I was away from the house when I talked to rep. She was very helpful and answered my questions. When we were talking, we agreed that I could cancel if I wanted to. I put the money down for the first 30 days while we figured out what we wanted to do. My husband didn't wanna keep it because it was expensive. We're on a limited budget because we're both retired.
He wanted me to cancel it, but just getting hold of somebody to cancel it is like pulling teeth. They always send me to someone else to do it. I then talked to a young man who lowered the price for me a little bit. I couldn't get a hold of anybody to really cancel the darn thing, because we weren't gonna keep it, so I sent a letter confirming my desire to cancel it, and put down my mileage. They said there was a form for canceling but I never could find ot. They said I could write a letter, but I don't think my letter ever got there. The post office sent my letter registered like a package. I keep checking but it still doesn't come as it's been delivered, and I sent that probably over a week ago or more.
My payment came up due and I didn't wanna let it go by because I haven't had any response in any direction, and they'll probably come after me for nonpayment. I don't work that way. Since the guy lowered the price for me, so I went ahead and paid it for now to wait to see if they get my letter. The policy from Endurance could be very useful. It sounds good. You have a waiting period, and then there's a deductible when you have a claim, just like an insurance policy. I just can't afford it that much. It was originally $160 a month and the young man lowered it $40, which was good. I still would like to cancel it, though. If I wanted an auto warranty, I would buy it at the dealership when I was initially buying the vehicle.
Hi Connie. Thank you for sharing your experience. We aim to provide a seamless service, and I'm pleased to hear your initial sign-up was smooth and our representative was helpful. It's concerning, however, that canceling your coverage proved difficult. We regret any inconvenience caused and understand your frustration, especially given the importance of budgeting in retirement.
We'll look into improving our cancellation process to deliver a more convenient experience. If you need further assistance or want to discuss this matter further, please reach out. Your feedback is crucial in helping us improve.
Thanks,The Endurance Team
Reviewed July 30, 2025
I got Endurance because of the reputation after looking online. I already had Endurance prior to getting the one I just got, because my car is right at 100,000 miles. The previous one was up to 100,000 miles, and I didn’t use it. The only time I had my car in the shop, they didn’t cover it. The policy was not renewed, and I bought another one for another vehicle. The sign-up process the last time was easy, and the rep was very helpful. The cost changed because I’m doing it on 25 payments instead of 36.
Hi Pamela! Thank you for choosing Endurance once again! We're happy to hear you returned because of our reputation. It's fantastic to know our representative was helpful in setting up your new coverage plan for 25 payments. If there's anything you need or further assistance is required, please reach out to us. We look forward to providing you with trusted service!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
