Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,957,941 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 20, 2025
I noticed the commercials and Endurance Warranty stood out to me, and it was time to make sure I was prepared for any upcoming issues with the car. That’s why I signed up with them. The customer service was knowledgeable, nice and very professional.
I was pleased with what they offered. I am concerned about some of the consumer reports about the frequent denials of claims that alerted me to some problems. So, I don’t know the ins and outs of why those claims were denied, but I would hope that my claims are approved if I have any in the future.
Hi, Christopher. Thank you for sharing your experience with us! We're delighted to hear you had a smooth sign-up process and felt valued during your interactions with our sales team. Please be assured that we are committed to supporting and assisting you should any need arise! If you have any questions, reach out at any time. We're here to help.
- The Endurance Team
Reviewed June 20, 2025
I had purchased the car previously and I had a warranty on it. I received a letter in the mail. It indicated that I could purchase an extension on my warranty. So I went with Endurance. I wanted it because the car is an Audi. And I figured that repairs might get pricey.
Thank you for sharing your experience with us, Susan. We are thrilled to hear that your decision to extend your coverage with Endurance has been smooth and satisfactory, and that our claims process previously met your expectations. It's great to know you find our costs and coverage terms reasonable. If you ever have further inquiries or if there’s anything we can do to enhance your experience, please feel free to reach out. We're here to assist every step of the way.
- The Endurance Team
Reviewed June 20, 2025
I was looking for an aftermarket warranty for my truck, and I’ve heard good things about Endurance from other people that I actually do know that have it. Primarily, I just looked them up online and went from there. It wasn’t hard at all to sign-up for the warranty.
It was just really smooth. There was no real haggling. I laid out what I needed. I can’t remember who it was that helped me, but they lined everything up.
I’m pretty happy with it. I haven’t had to use it yet. I’m actually still within that 1,000-mile window before the coverage actually starts. I just got it three weeks ago. It hasn’t been that long.
Hello, Andrew! Thank you for sharing your wonderful experience with Endurance. We're thrilled to hear that the sign-up process was straightforward and tailored to your needs. If you have any questions or if there's anything else you need, please be sure to reach out. We appreciate your recommendation and look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed June 20, 2025
I saw the warranty on TV during a NASCAR race. I have a 2020 Jeep with 58,000 miles on it, and I don’t have a job anymore. So, if the truck breaks, I need a warranty to get it fixed or I’d have to go back to work. That’s the only reason I bought a warranty.
I’m hoping I made the right decision, to be honest. I’d never heard of them before, but I know Danica Patrick, the race car driver. She’s pretty straightforward, and I don’t believe she would be in an Endurance commercial if it were a scam.
Purchasing the warranty was pretty smooth. The sales rep was persistent, though. They wouldn’t let up until I signed up. They sold me the best plan I could buy. I think the cost is decent, but I didn’t shop around. I probably should have checked with the local Jeep dealer first to see what they offered, but I neglected to do that.
I hope I don’t have to use the warranty. I hope my Jeep doesn’t break at all. I’m going to stay on top of my maintenance so I won’t need it. If I ever do have to use it, I hope the process goes smoothly and the dealer doesn’t have any issues getting paid by Endurance. That’s all I can say for now.
Hi, John. We are thrilled to hear that Danica Patrick's endorsement brought confidence in choosing our coverage, and we're glad to know that our customer service team provided detailed information and support during your sign-up process. Should you ever need assistance or have questions related to your plan, don't hesitate to reach out. We’re here to ensure everything goes smoothly.
- The Endurance Team
Reviewed June 20, 2025
I had a client whom I was taking care of as an elder, and he has been with Endurance for all his life and he recommended. Ever since Endurance started it, he was one the first customers. The customer service I received from them was good. They are helpful, easy to work with, and they make everything easy to understand. I like everything.
Nollid, thank you for your loyalty over the years! We're glad to hear you've had a positive experience with Endurance and that our customer service team was helpful. We appreciate your recommendation and are here to support you with any future needs.
- The Endurance Team
Reviewed June 20, 2025
I signed up for the policy last month, and I went with Endurance because I thought it was the best one for me. Customer service is excellent. Whoever the rep was that I talked to was very informative and helpful, and told me all the ins and outs of the coverage. I’m satisfied with my policy, and I’m hoping if I have a need for it that I will remain satisfied.
Hi, Jonathan. We're thrilled that you chose Endurance to protect your vehicle and that you had an excellent sign-up experience. We look forward to continuing to provide you with top-notch service in the future!
- Endurance
Reviewed June 20, 2025
I just got an Endurance auto warranty policy. Signup was pretty good, and the price so far is okay. Customer service is good. The guy who helped me did pretty well, telling me everything. He's honest. But I haven't received my card yet. I've been waiting for it to come through the mail.
Thank you for sharing your positive experience and for recommending Endurance, Linda. We're thrilled to hear that our team provided you with satisfactory customer service and transparent communication during your sign-up process. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed June 20, 2025
I used to be an Endurance user. They’re very affordable, and the signup was great. The customer service person who helped me was a wonderful guy. He’s very attentive and was very helpful.
Thank you so much for sharing your experiences with Endurance, Jason! We're thrilled to hear that your signup process was seamless and that our plans fit your budget so well. We appreciate your recommendation and look forward to continuing to support your vehicle needs in the future. If you ever need assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed June 19, 2025
I went with Endurance Warranty because the other one got bad reviews. I've got a Tacoma with 120,000 miles on it, and these things are very expensive to repair. I don't make a whole lot of money, so it was really in my interest to do this.
Signup was really easy. I was very satisfied with the person who called. He was very knowledgeable and friendly, and even stayed after his quitting time to talk and help us out there. I haven't used it yet, but from what I've read, it's good and covers pretty much everything I need.
Hi, Michael! We're thrilled to hear about your positive sign-up experience with our team and that you found the coverage to align well with your requirements. If there is anything we can assist you with in the future, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed June 19, 2025
I always had a warranty. But my warranty from the dealer was up in this month and they didn't offer anything if your car was 10 years old. My car is over 10 years old and it has low mileage. I asked the service center what warranty plans they deal with. Endurance was one and CarMax was another one. I compared the two, and Endurance sounded better for me. The rep was very knowledgeable and she rattled off everything that was covered. I didn't know if I lose my key fob, that they would cover it. The price was fair too. I got the $300 off the total price.
Thank you so much for sharing your wonderful experience with Endurance, Kimberly! We're delighted to hear that our representative was knowledgeable and provided detailed information about your coverage. We appreciate your trust and confidence in our service. Should you need any assistance in the future, we're here for you!
- The Endurance Team
Reviewed June 19, 2025
I got full coverage for my 2008 Chevy Impala. I would have liked for the price to have been a little lower. But they were nice and friendly. They did whatever they could to help me. The signup process was good.
Hi James, thank you for sharing your positive experience with Endurance! We're thrilled that our team was able to assist you effectively in obtaining full coverage for your Chevy Impala. We are grateful for your kind words and are always here for any additional questions in the future. Enjoy peace of mind with your coverage!
- The Endurance Team
Reviewed June 19, 2025
My car is 10 years old and I researched CarShield. I heard that they're not paying claims and they're being sued. I read up on Endurance and then somebody called me from Endurance. I thought that was crazy. I was flabbergasted. I told him I decided against CarShield but I would do Endurance. The customer service was absolutely excellent. They offered me a cheaper price than what they normally would because they have a special going at the time. They convinced me without even hardly talking that that was the one I needed to get.
Thank you for choosing Endurance and for sharing your excellent sign-up experience, Judy. We appreciate your positive feedback regarding our straightforward approach and the representative's effort to ensure a valuable and seamless process. If there's anything you need in the future, please feel free to reach out.
- The Endurance Team
Reviewed June 19, 2025
I had another company prior to Endurance. They weren't horrible, but their customer service was trash. And I did have to utilize them for a claim. And that whole process was a complete nightmare. They did pay for my stuff to get fixed, but it was a lot.
My brother has Endurance. And he had just signed up with them. And I had been looking at it in the past. So I decided to try them out. If I have to file a claim and it goes well, I'll stay. If not, then I'll go somewhere. Their customer service was superb. It was really, really good. The representative that I spoke with was really nice, very informative, and very patient. He stayed after hours to call me back to make sure he got me signed up.
Thank you for your feedback, Jeanna! We're thrilled to hear that your sign-up process was smooth and that you had such a positive experience with our customer service team. We appreciate your trust in Endurance, and we’re excited to continue supporting you. If you ever need assistance in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 19, 2025
Years ago, people told me about Endurance and when I bought my current car, I knew I wanted to get extended coverage. So I decided to go with Endurance.
The representative who helped me was very helpful and he explained everything to me. I told him I didn’t have the money right then, and he gave me time and followed up with me later.
Extended coverage is important because I’ve seen people buy cars in the past and then have them break down soon after. I don’t want that to happen to me. Sometimes when you buy a car, you don’t really know where it came from.
Thank you for your wonderful review, Dimitri! We're thrilled to hear that you had such a positive experience signing up with Endurance and that our coverage provides you with the peace of mind you were looking for. If you have any more questions or need assistance in the future, don't hesitate to reach out.
- The Endurance Team.
Reviewed June 19, 2025
I’ve been with Endurance for a month now. Before signing up, I used to be with CarShield, but their coverage had become a little too expensive. Which led me to make the switch.
Hi, Robin. We're so happy you decided to switch to Endurance and that you had a positive sign-up experience with our team. We look forward to continuing to provide you with excellent service and having you as a client for many years to come.
- Endurance
Reviewed June 19, 2025
Endurance offered me the best deal for a comprehensive plan for our 2022 Subaru Ascent. Signing up with them was easy. Essentially, it had 40,000 miles on it, and I've extended that up to 95,000 miles. It's not cheap, but it's probably worth it. I'm paying about $141 a month for 30 months. But then the coverage goes up to 48 months. All of my dealings with Endurance have been efficient. And at my age, efficiency is important.
Hi, Frank. Thank you for sharing your positive experience with Endurance! We're glad to hear that the sign-up process was seamless and that you are satisfied with the coverage you're receiving for your Subaru Ascent. Should you ever need assistance or have questions, please don't hesitate to reach out. We're here to help, ensuring you continue to feel confident in your choice.
- The Endurance Team
Reviewed June 19, 2025
I chose Endurance Warranty over other service providers because of their price. Their customer service is also good. The lady explained everything decently. She made sure that we understood what we were getting ourselves into.
Thank you for the 5-star review, Jimmy. We're glad the sign-up process went smoothly and that our team was able to answer all your questions and assist with your coverage needs. We look forward to continuing to provide you with excellent service for many years to come. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 19, 2025
When I talked to the person from Endurance Warranty, I found out that it was what I was looking for and was within my price range. The guy answered all my questions. The price of the policy was low enough that I thought it was worth it. I decided to go ahead and get the extended warranty because my truck is paid off and out of warranty.
Hi Greg. Thank you for sharing your experience with us! We're thrilled that you found the investment in your Endurance plan worthwhile and that you feel peace of mind. Please don't hesitate to reach out if you encounter any questions, we're here to assist you!
- The Endurance Team
Reviewed June 19, 2025
I signed up for Endurance after speaking with a representative who sounded honest. He explained that the coverage would activate after 30 days, and that there is a $100 deductible if something goes wrong. I decided to get extended coverage because I drive a Chevrolet truck with over 140,000 miles. If something major were to go wrong, it would be a financial burden for me. However, I’m now reconsidering because I really can’t afford the $100 per month payment.
Hi Rodney, thank you for sharing your feedback about your experience with Endurance. We're delighted to hear that our representative made a positive impression, offering clarity regarding our services. If you still have any questions or if you need any additional information about our plans, please do not hesitate to reach out. We're always here to assist in making sure your decision is as informed and comfortable as possible.
- The Endurance Team
Reviewed June 19, 2025
I needed the extra coverage and with Endurance, it doesn't take long for my policy to activate. During signup, the rep was very nice.
Hi, Catherine. We're thrilled to hear you had a great experience with our team! You heard correctly. Endurance's auto protection plans have a 30-day and 1,000-mile waiting period before the plan can be used. If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 19, 2025
Do not purchase a contract from this company. They don't honor the coverage agreements and spend their energy working to deny a claim. In my case due to not fault of my own. I have been chasing their customer support teams for answers for weeks with no response or follow up. Needless to say I am completely disappointed in Endurance.
Hi Tim, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed June 19, 2025
I just started with my Endurance warranty, about three weeks ago, and I’ve got my first payment coming up. I've seen television advertisements of other companies, like CarShield. I reached out to Endurance, making my first call to get a quote, and I was impressed. The man that I talked to was very knowledgeable and helpful. He worked with me in regards to a downpayment and everything to make it very convenient for me to be able to do what it was I was able to do.
Thank you for the 5-star review, Billy. We're glad the sign-up process went smoothly and that our team provided you with exceptional service. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 19, 2025
My cars are getting older and things are getting more expensive. Endurance is as easy as pie to get set up, and it'll save money in the long run. I’m retired, and it's good for me to know that Endurance is there in case something goes wrong with my vehicle. The rep I spoke with was very thorough. I grilled him to the wall but he seemed to be very knowledgeable about his job. I also have the app that links me to them.
Hi, Lynn. Thank you for choosing Endurance! We’re thrilled to know that your experience with our team left such a positive impression. It's wonderful that you found our representatives thorough, knowledgeable, and attentive to your needs. While you haven't had to use your plan yet, we're here to ensure peace of mind for you and your vehicle. If you ever need assistance, don't hesitate to reach out.
- The Endurance Team
Reviewed June 19, 2025
I just got started with an extended auto warranty and I chose Endurance because I thy advertise a lot. I find that customer service is real good, friendly, and helpful.
Thank you for the 5-star review, Russell. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 19, 2025
I got a bumper-to-bumper Endurance coverage for the 2018 truck I recently bought. The agent that helped me was very good. He was through and explained everything to me.
Hi, Renee. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 19, 2025
The representative that signed me up was easy to work with. I don’t spend a lot of time paying attention to this kind of stuff, but I got everything together that he needed, and we did well. He was very easy to deal with.
I have no idea what my coverage is because my phone wouldn’t let me download anything. I was under the impression that they would send a copy of my contract in the mail too, but they didn’t.
My car is a 2013 and the other one is 2014. So, I just thought I ought to get an extended warranty. We’re old and don’t have a lot of money floating around. But I haven’t had any experience with Endurance because I haven’t needed them yet.
Thank you for sharing your experience, Janette! We're glad to hear the sign-up process was smooth and that our representative made things easy for you. We also appreciate you pointing out the hiccup with accessing your coverage details. We want every customer to feel fully informed and supported from day one.
We’d be happy to resend your documents by mail and provide you with more information on our claims process. If you’d like assistance with either, please give us a call at 1-866-432-4443.
We appreciate your confidence in us and are here if you need anything moving forward.
- The Endurance Team
Reviewed June 19, 2025
I haven't received my welcome package yet, but I expect to get it on the 30th day.
Hi Thomas, thank you for sharing your experience! We are thrilled to hear that our team made the sign-up process seamless and enjoyable for you. Should you have any more questions, feel free to contact us at any time.
- The Endurance Team
Reviewed June 19, 2025
My car is a 2015 and we live on Social Security. If something needs to be replaced, I would probably be without a car. I got Endurance and it’s been good. The price is decent and the reps are helpful as they could be.
Hi, Carol. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed June 19, 2025
I liked the coverage, the price was reasonable, and it took me no more than two minutes on the phone to get Endurance Warranty for my car. It was a seamless process.
Thank you for the 5-star review, Arthur. We're glad the sign-up process went smoothly and that our team provided you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 19, 2025
I needed a warranty for a used vehicle, saw Endurance on TV, and I liked everything about it. The sales rep was very professional, and it was a smooth purchase.
Thank you for the 5-star review, William. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help! -
Endurance
Reviewed June 19, 2025
Pricewise, Endurance is on par with everybody else. I just liked the individual I was talking to. He did an outstanding job explaining things. I haven't used the service, so I'm just waiting to see if they'll back up what they said they'll do.
Hi, Dennis. We appreciate the kind words and our team could provide you with a positive sign-up experience!
- Endurance
Reviewed June 17, 2025
Updated on 06/18/2025: They called me back, same result. Scammers.
Original Review: I purchased the top tier warranty. They talk a good game. When it was time to use it towed the truck to the shop. Shop owner told me it would be 2 weeks before he can look at it because it sounded like the timing chain. While I waited I decided to put new tires on it. When the inspector came he agreed with the mechanic it was the timing. The claim was denied because it had bigger tires. My father was a mechanic. That would not cause the timing chain to go bad. I explained to the customer service rep the tires were put on after the car was already at the shop. They asked for proof. Not only I provided the receipt from my mechanic I also provided his invoice from where he purchased the tires proving that the tires were put on after the car reached the shop. Surprisingly they still denied the claim because when the inspector showed up the tires were on. Plain and simple like they will look for any excuse to deny your claim. Simple scam.
Hi, Luis. We sincerely apologize for the frustration caused by your recent experience. We prioritize ensuring our processes are fair and transparent and understand the dissatisfaction that may result when expectations aren’t met. For further assistance in addressing your case, please connect with our team via email at feedback@endurancedirect.com. This way, we can conduct a detailed review and explore any possible pathways to resolution
Thank you,Endurance
Reviewed June 17, 2025
I called to change the credit card that I was being billed on, because of it being stolen or scammed. It was very fast and smooth. Great Friendly Service. I've only been with your Company for a short time.
We're thrilled to hear about your positive experience with our customer service team, Gary! Thank you for choosing Endurance. If there’s anything else we can assist with, don't hesitate to reach out. We're here for you any time.
- The Endurance Team
Reviewed June 17, 2025
I am very satisfied with Endurance plans and especially customer service, thank you to Terika for her professionalism and quickly solving my issues. I highly recommend everyone getting a plan endurance.
Hi, Jonathan. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed June 17, 2025
Tia is who I had the pleasure of speaking to today! She knew exactly how to handle my issue!!! Good customer service is hard to come by! I would definitely recommend my friends and family if there was a way to just speak with her! She knew how to handle my issue, that's what it's all about!
We're thrilled to hear about your positive experience, Kimberly! Good customer service can make all the difference, and we're delighted our team was able to assist you effectively. Your recommendation to your friends and family means a lot to us. If there's ever anything else we can assist you with, feel free to reach out.
- The Endurance Team
Reviewed June 17, 2025
The warranty on my 10-year Jeep has ran out, and anything could happen. I was driving without a warranty for two months. I can't afford to pay for it out of pocket and need coverage for it, something to help me out with the bill. Endurance was in my email. I decided to call and give them a try and see what it was all about, if I could afford it, and what was included in the packages. There's five years in the program. I had to wait 30 days and pay 36 payments. Also, it was really pleasant with their rep during sign-up. She explained everything and took her time. She was professional and easy to talk.
There's five years in the program. I had to wait 30 days and pay 36 payments. Making payments is not hard at all. I call mine in over the phone. It's hard to make an account online, though. I've been trying to make one, putting in the user's name and making a password, but can't seem to get anywhere. I'm trying, but when I get to a certain place, it's not what I'm looking for.
Thank you for sharing your experience, Donna! We're delighted to hear your sign-up experience was seamless and that our representative provided you with clear and helpful information. Should you have any other needs or require further assistance, do not hesitate to reach out. We are here to assist you every step of the way!
- The Endurance Team
Reviewed June 17, 2025
I wanted to get coverage because I have a car that's about 12 years old. As soon as the phone rang, somebody picked it up. The reason I signed up was how he explained the package I signed up for detail by detail to me. He was very good. But I'm gonna see how Endurance really does when I take this car to the dealer. I got about 1,000 miles already, so I'm gonna call them sometime next week to see if I can take my car to the dealer and have them give me a diagnostic to see what the trembling is about, and to check my AC which has been acting up. If I have to go back and forth with nonsense, I'm gonna cancel my package.
Hi, Cesar. Thank you so much for sharing your experience with us! We're thrilled to hear that the sign-up process was smooth and met your expectations. Our team takes pride in providing clear and thorough explanations, and it's great to know how much you appreciated it. We look forward to continuing to provide you with excellent service for many years to come!
- The Endurance Team
Reviewed June 17, 2025
Don't trust Endurance Auto Warranty. I am a mechanic and like to do my own oil changes, because of this, they will not cover any engine issues because I couldn't provide that a dealership did the oil change. When I told them I am a mechanic and do my own oil changes they told me to prove it. I then gathered all the receipts I could find and went to different Auto Part Stores to get past receipts to show I purchased oil and filters for my vehicle. When I provided the receipts, they said this doesn't prove anything and said they will not cover any engine issues with my vehicle. They said it is in the fine print of their multipage contract. What a SCAM.
Joe, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you, The Endurance Team
Reviewed June 16, 2025
I purchased an extended warranty from Endurance on my vehicle over two and a half years ago. My vehicle met the requirements for both years and miles. Had paid over $3500 of the cost of my particular package, which was a little over $4900. I took the vehicle to the dealership on three different occasions for three different problems that I was having. Each time, Endurance denied the claims; claiming that the problem wasn’t covered in my plan. The third denial was proverbial “straw that broke the camel’s back”! That has left a bad taste in my mouth when it comes to Endurance. Why the hell would I continue to waste my hard-earned money paying them and not getting anything in return. I had no other choice but to cancel that agreement.
Hi, Rodney. We're sorry to hear about your experience and that you’ve chosen to cancel your coverage. We understand how frustrating it can be when expectations aren’t met, especially during a costly repair. While coverage decisions are based on the specific terms of your contract, we’re happy to review your claim and cancellation details with you. Please don’t hesitate to reach out. Our team is here to provide clarity and support.
Thank you, The Endurance Team
Reviewed June 16, 2025
I took out Endurance as an extended-extended warranty. I’ve decided to keep my 2018 truck, and I already had an extended warranty on it. I asked the shop who’s easy to deal with, and they said Endurance was one that they had good working relationships with. That was a plus for me. The rep who signed me up seemed to be professional, very knowledgeable, and competent. We chatted about some things, and he didn’t give me a canned response. It sounded like he dealt with stuff before. Overall, it was an easy sign-up.
I had a claim on my truck for the window regulator, the thing the motor pulls to make the window go up and down. I used to be able to fix them but not anymore. The rep assured me it was covered. When I got the policy and looked at it, the level didn’t cover the power window motor and, I’m assuming, the innards of the window. It was on a different level of coverage. I may have misunderstood it, so I called Endurance back and talked to the customer service. The one I have now listed the window motors, but the power window or the window regular isn't listed. The rep I talked to assured me it’s a wrap-around policy.
Thank you so much for taking the time to share your feedback, Earl. We're thrilled to hear that you found our team knowledgeable and professional during the signup process, and we appreciate your recommendation. If ever you have questions or need further clarification, please reach out to us. We're here to make sure everything goes smoothly as you settle into your coverage.
- The Endurance Team
Reviewed June 16, 2025
I didn’t want to pay out of pocket when the manufacturer’s warranty ran out, so I was just looking ahead. I had a choice between Endurance and CarShield and I chose Endurance because it was more reasonable for me. The sales representative was great, and he helped me a lot.
Thank you so much for your kind words, Angel! We're thrilled to hear that Endurance was the right choice for you and that our representative provided exceptional assistance during the sign-up process. We appreciate your recommendation to friends and are here to continue offering you excellent service. If there's anything else we can help with, feel free to reach out anytime.
- The Endurance Team
Reviewed June 16, 2025
My mechanic was the one who referred me to Endurance. I went online and they gave me a certain price, but then a representative called me to give me the actual price. She was very good, and the signup was not too difficult. I enjoyed it.
Endurance is good. The process was very easy and it turned out to be very cost-effective.
Thank you so much for your kind words and positive feedback, Lauren! We're thrilled to hear that the signup process and our customer service met your expectations and that you found the experience smooth and straightforward. We're grateful to have you as part of the Endurance family and are here to ensure you continue to have an enjoyable experience. If you ever have any questions or need assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed June 15, 2025
I wanted an extended warranty because my car’s warranty ended, so I googled what company would be best. I looked at maybe two companies before making a decision to go with Endurance. The sign-up experience was good. I know the policy covered what I needed and it seemed fair.
Hi, Eric. Thank you for the 5-star review and for recommending us to your friends! We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 15, 2025
I had a great experience with customer service. They were very respectful and not pushy. They took their time to explain the whole process, what my payment was gonna be, how it was gonna go down when I called, how long it’ll take them to get to me, and it sounded really good so I decided to go with Endurance. I was with another company, and I canceled them and went with Endurance because they sounded a whole lot better, and they covered things that the other company didn’t, so that made me happy. I already told a couple of friends about Endurance.
Hi Mary, We’re so glad to hear about your great experience switching to Endurance! We take pride in providing clear, respectful guidance, so it’s wonderful to know that this stood out to you. It means a lot to be a trusted choice for you and your friends, and your recommendation truly motivates us to keep delivering the best service possible.
Thank you for choosing Endurance—we’re always here if you need us!
- The Endurance Team
Reviewed June 15, 2025
I got Endurance because they rated number one in the Kelley Blue Book. I was basically taken advantage of by a warranty that I got from a dealership from Ford. Not through a new car, through a used car.
So, the representative from Endurance was very knowledgeable. He offered me everything he possibly could. He let me vent, and he was very understanding.
He understood where I was coming from, that I got taken advantage of, from the recalls and the technology that should have been covered under my warranty. And that they billed me $200, plus $80 for my towing. I hadn't even had my car for 14 days.
Their customer service is awesome. Any time I call them, they're spot on. They answer my questions. And I haven't had any claims. So far, so good. And I hope I don't have to do a claim.
But so far, everything's great. I haven't had to do a claim. And because I dropped them, I wound up having $5,000 taken off my car payment, so that was a big plus.
My dad just signed with them less than five days ago. And he doesn't do email, so they're supposed to mail him his contract. Even though they say they're paperless, they gotta send his stuff out to him.
Hi Nora! We’re thrilled to hear about your positive experience with Endurance and are glad that our team can address your concerns and provide the support you need. If you have any more questions or if there’s anything else we can assist with, don’t hesitate to reach out. Thank you for being a part of the Endurance family!
- The Endurance Team
Reviewed June 15, 2025
I’m with Endurance for just two weeks. I'd had CarShield before and wasn't really all that pleased. The guy who helped me sign up was really nice and good. He seemed pretty knowledgeable.
Hi, William! We're sorry to hear about your prior experience, but are thrilled that you chose to join Endurance! It's great to know that our representative was both knowledgeable and courteous during your sign-up experience. Thank you for your recommendation; it's much appreciated. Should you need any assistance in the future, please feel free to reach out!
-- The Endurance Team
Reviewed June 15, 2025
The price in Endurance is pretty good. I filled up most of it online, and then I got a call from an older gentleman. He helped me out, and gave me a long little lecture on my policy. He's pretty helpful.
I have a 2020 Kia Sportage, and I thought the plan option was great. It’s very useful. I actually had left my old car insurance for them. So, I thought that the quote that they gave was pretty fair.
Hi, Rhashiq. Thank you for this 5-star review. We're thrilled to hear that you are satisfied with your new coverage plan. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed June 15, 2025
I had done a different auto warranty but I did some research and found out it wasn't so good. I did further research and found out that Endurance seemed to be good. The rep was great. He definitely knew a lot about it and he was willing to negotiate a little bit on price for me. The cost is fairly reasonable for what I'm getting.
I've been going to the mechanic that I brought my car to. He's a certified mechanic, but he doesn't have access to that national database. So I'm having him send emails with invoices. Hopefully, that should be sufficient if Endurance needs to check to make sure that maintenance has been done.
Hi Roger! Thank you for taking the time to share your experience with us. We're thrilled to hear that our representative was able to provide you with great service during the signup process. Please know that we're here to assist if you have any questions or claims that need our attention. Thank you for choosing Endurance.
- The Endurance Team
Reviewed June 15, 2025
I decided to get a warranty to give myself peace of mind since I bought a car as is. I heard a lot of good things about Endurance and it is accepted everywhere in this world. I haven't made claims yet and hopefully, I don't have to. So far, I'm loving the $127 a month, $100 deductible. I can't beat it. It's very reasonable. It's very affordable. Now, I feel safer with them in case something happens.
Hi Christopher, thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found our services impressive and the cost and coverage to be affordable and reassuring. It's fantastic to know that our team was able to make the process straightforward for you. Should you have any questions down the road, don't hesitate to reach out. We appreciate your recommendation and are glad to have you with Endurance!
- The Endurance Team
Reviewed June 15, 2025
I used to be with Endurance for a hot minute and then I left them. But after talking to a reputable person that I trusted, I decided to try it again. The representatives answered all my questions and my concerns, and everything appears to be going well.
Thanks for sharing your experience, Dawn! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed June 15, 2025
My friend had Endurance so that’s what I went with. The purchase process was good. I haven’t received any paperwork, and I’ve been calling to see what kind of plan I have. I called yesterday and I had to hang up because I was on hold for two hours.
Thank you for sharing your experience with us, Damon. We're thrilled to hear that the initial purchase process and customer service met your expectations, but we’re sorry to learn about the challenges you've encountered in accessing information regarding your plan. Our team is committed to ensuring our customers receive the best possible service and support.
You can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, you can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you for choosing us, and we hope to make your experience with Endurance a full five-star one soon.
- The Endurance Team
Reviewed June 15, 2025
I went with Endurance Auto Warranty and didn't go up on anybody else. I've seen them on TV and liked the price. It's pretty good. Most people always talk about more. I have a couple of friends who know about Endurance, too.
I called to sign up. It was easy. The guy walked me through everything. Payment was easy because it went on EasyPay. I just put in the policy number.
Hi, Lee! We're thrilled to hear about your smooth sign-up experience with Endurance and that everything has been to your satisfaction. We're thrilled that not just you, but your friends who are customers as well, have been content with our coverage. If you never find yourself needing further assistance or have questions, our customer service team is always here for you!
- The Endurance Team
Reviewed June 14, 2025
I live in a 10-storey building and there’s 300 people living in it. A lot of the people here have problems with their older cars. Then I talked to this one lady and she got a nice Subaru. I’ve been trying to buy it from her to give to my son. But she was telling me the problems she had with another warranty. I told her about Endurance and how they offered more, rent-a car and all these other things. That’s why I went on and tried them. There were a lot of companies trying to get in touch with me but I liked Endurance better.
The lady I talked to signed me up and and she was nice. She sent me everything through email. Whatever she told me I was gonna get, they put it in a contract. Endurance is a good company and the whole company has been treating me nice. I haven’t tried them out yet because my car is running perfect but I go by what I see when they send me mails. And their commercials are really good. They’re funny people. There’s no joke about this and I wouldn’t have never spent my last dollar to get it.
Thank you for sharing your positive experience with us, James! We're delighted to hear that the comprehensive features and enjoyable interactions with our team surpassed your expectations. It's gratifying to know you feel confident and reassured with your Endurance plan, even though you have yet to utilize your coverage. We appreciate your recommendation and are here for any questions you may have in the future.
- The Endurance Team
Reviewed June 14, 2025
Endurance is a good company to have your warranty. I like the price and the incentives that come with it. The signing up went well and it was very thorough. They got me signed up on the first call. They set it up to 30 days and then I can use it.
Hi, Ramonia. Thanks for sharing your experience! We're glad to hear that the sign-up process went smoothly. and that our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed June 14, 2025
I did a web search on the top extended warranty companies and saw Endurance. I also see their stuff on TV. The experience was very good when I signed up. The person who I dealt with talked to me about the ability to end it if I was not happy with it. He told me about the 18 months and the upfront signup payment, what my monthly was going to be, how the coverage worked, and where to find the information on it. So, I felt comfortable and moved ahead because he did a good job explaining it.
Hi, Michael. Thank you for your review and for taking the time to share your feedback with us. Our top priority is quality customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed June 14, 2025
I previously had a policy with Endurance for a previous vehicle and it was no hassle at all to file a claim. I decided to sign up with them again and the signup was quick. I had no problem. Their customer service was better than I expected. Endurance has been great, especially with my last vehicle. I don't have any problems and I actually recommend them to people over any other warranty.
Sheena, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed June 14, 2025
I've been with Endurance for a couple of months. They said they're supposed to be a good one, so I just went with it. I haven't had a chance to use it yet.
Thank you for the 5-star review and for your recommendation, Michael. We're glad the sign-up process went smoothly and that you feel confident in your decision to choose Endurance. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 14, 2025
Endurance accepts vehicles with high mileage and their coverage looks good. I haven't had to use it yet, but their representatives were very helpful, kind, and professional. The signup process was simple.
Hi, Bobby. Thank you so much for your review! We're thrilled to hear that our high-mileage coverage and customer service stood out to you. Our team takes pride in providing hassle-free sign-up experiences, and it's wonderful to know we’ve exceeded your expectations. If you have friends or family considering coverage, we'd be glad to assist them as well. Thank you for choosing Endurance, and we look forward to supporting you on the road ahead.
- The Endurance Team
Reviewed June 14, 2025
I purchased Endurance warranty because repairs can be doggone expensive. The signup was easy, and customer service was good. But I have yet to see how it’s gonna be handled if something does happen to my car.
Hi Joseph, thank you for sharing your positive experience! We're thrilled that you found the purchase process straightforward and had pleasant interactions with our customer service team. It's great to hear that our plan options and pricing met your expectations. We're here to make sure your automotive needs are covered moving forward, and we look forward to ensuring you continue to have an excellent experience. Don't hesitate to reach out if you have further questions or need assistance.
- The Endurance Team
Reviewed June 14, 2025
I'm getting miles on my truck and I want to make sure I'm covered. Nobody got four or five grand lying around if something like that happens. And the price of labor is going up too.
Endurance gave me everything I needed to know. I was clearing up my emails when I saw the policy and everything they sent over to me. I think I made a mistake on there with my mileage. I already recommended Endurance to some of my family members.
Hi, Norman. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed June 14, 2025
I did not have a warranty on my car, and I thought that I needed one because things are so expensive to get repaired. So, I started calling around and I decided to go with Endurance. The customer service was fine. I wasn’t that pleased with the cost, but I checked around and everybody is in the same ballpark.
Thank you for sharing your feedback with us, Cassandra. We appreciate your choice to trust Endurance for your vehicle coverage. If you have any further questions or if there is anything we can assist with, please don’t hesitate to reach out. Our team is always here to help ensure your experience is as satisfying as possible.
- The Endurance Team
Reviewed June 14, 2025
My dad had a warranty for his car, but his car has been in the shop for four months now. That made me look into a car warranty. Then my fiancé saw Endurance on the commercials. The purchase process was easy. I called and the lady explained everything. The cost and coverage are both good.
Hi, Suzanne. Thank you for sharing your fantastic experience with Endurance! We're thrilled that your sign-up experience was smooth and that our representatives ensured peace of mind. Your recommendation truly means a lot to us. Should you need any further assistance, we are just a call away.
- The Endurance Team
Reviewed June 14, 2025
Overall, Customer service during signup was good. I have heard about Endurance through a friend of mine at work, and I have also seen the ads on TV.
Hi Cheryl, thank you for sharing your positive experience with us during the sign-up process. We’re thrilled to hear that everything was straightforward and that you're happy with your choice. Your recommendation means a lot to us, and we're here for you whenever you need assistance.
- The Endurance Team
Reviewed June 12, 2025
I have had my Endurance policy for about a year and I am still making payments on the policy. My mechanic submitted a claim on 6/4/25 and was told the need to send out and inspector in 24 to 48 hours. On 6/6/25 inspector went to shop. I called Endurance on 6/9/25 and was told they are waiting for inspection report my mechanic was given the same story.
We call back on 6/10/25 and was told that they don't have the report and that another inspector would be out in 24 to 48 hours which would be today 6/12/25, 6:07 P.M. As of this writing no inspector has been to the mechanic shop. The mechanic called Endurance again only to be told there is nothing they can do. I am a 67 year old disabled widow and I have been out of my vehicle since 6/3/25 and today is 6/12/25. I am not able to rent another car and I am not able to get past the customer service staff to register a complaint! I feel cheated and robbed. My mechanic says that he works with a lot of companies and has never had this much trouble. We are at 2 weeks with being no closer to a resolution than I was on the first day. Please do not use this company.
Annie, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Reviewed June 12, 2025
I had Endurance for my car that ended up being totaled. When I called to take it off I was told I could transfer my equity over to my new car. Miah went through everything with and even offered me an upgrade that offers maintenance. She was so thorough with everything and patient with me while I gathered all the needed information. She explained the plan in detail. I'm very excited about my new plan. Miah is amazing. You can definitely see why Endurance has such high customer satisfaction.
Hi Kim! Thank you so much for sharing your wonderful experience with our team! We're thrilled to hear how thoroughly Miah assisted you and how satisfied you were with transferring your plan to cover your new vehicle. It's our goal to make our plans as clear and accommodating as possible.
- The Endurance Team
Reviewed June 12, 2025
I'm not a satisfied customer, this company is horrible. It took 3 weeks to let me know they aren't covering my repair. I should've stayed with my other car warranty. Service sucks. 🤬😡 I wouldn't recommend this company not even to my worst enemy.
Hi Rachel, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed June 12, 2025
Be extremely cautious! I have now called regarding my warranty repair 3 times and have never gotten an agent in less that 1 hour. I had a head gasket leak which the adjuster inspected and approved the repair after I paid for the diagnostic. After the mechanic spent 10 hours at $190 an hour getting to the headbolts, he discovered one was stripped. At that time Endurance denied the entire claim since "bolts" aren't covered in the Supreme plan. They are refusing to pay for the $1900 worth of additional work completed only because they gave authorization!
Robert, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed June 12, 2025
I work in a shop and we used to accept this warranty but after today I will no longer honor them. They are actually worse than CarShield. Any time you call you are guaranteed to be put on hold for at least a half hour. When you complete the job you are required to jump through hoops and wait over two days for payment. We do not get paid on the garage side to deal with this nor do we have the time to, and I can guarantee you when you call a shop and ask them to work with your extended warranty company we are already rolling our eyes and now if you say it is Endurance I will tell you to find another shop
Hi, Jody. We’re sorry to hear about your experience and truly appreciate your feedback. We understand how valuable your time is, and we apologize for any inconvenience or delays you’ve faced. We're always working to improve our process for both customers and repair facilities, and feedback like yours helps us do that. If you're open to a conversation, we'd welcome the chance to learn more.
- The Endurance Team
Reviewed June 12, 2025
I had to have my Truck towed for repair. I called Endurance at the number on my card, I told the lady that not one towing company would accept any insurance. I also told her it was 200 dollars to tow the truck. She said, "You pay them and send us the receipt and we will refund your money." I paid and sent the receipt to the address she gave me. They refused to pay anything more than 50 dollars. They said I called for the towing not them but they would not call anyone for the towing as they said that I had to call the towing service. Under my contract in the additional benefits it shows that the towing will be paid in TOTAL in case of a breakdown. CATCH 22 people. They are liars and nothing more than a ripoff. I have all the emails to and from them also their contract which shows they are liars in black and white.
Hi, Charles. We’re sorry to hear about your less-than-satisfactory experience. If you’d like to discuss your experience further, please feel free to reach out to our team directly. Thank you.
- The Endurance Team
Reviewed June 12, 2025
I just signed up with Endurance about a week ago. I have to say that Ataka ** did a fantastic job explaining my policy options so I could understand which one suited me best. Today I called with some questions and Tabitha ** was amazing and extremely helpful answering them while providing me with emails explaining how the Endurance App works. Both of experiences were top notch which means Endurance must have some great people who know who to bring on to "Team Endurance". My experiences make me want to apply for a position with them. :-)
Hi, Chester. We're thrilled to know you had such outstanding experiences with our team. Ensuring our customers are supported and informed is a top priority for us. Thank you for choosing Endurance. Please feel free to reach out if you have any more questions!
- The Endurance Team
Reviewed June 12, 2025
I have Endurance on both my Genesis and my BMW and they have been so easy to deal with. I dealt with a rep today by the name of Kimberly ** (or **) and she was remarkable. I called in to upgrade my policy and she handled everything flawlessly. Every question and concern I had, she was able to address it. I appreciate her to the fullest.
Hello Jessica. Thank you for taking the time to share your experience with Endurance! We are thrilled to hear that our team provided impeccable service as you upgraded your plan. Delivering hassle-free and supportive interactions is always our goal. We appreciate your loyalty, and if there's anything more you need, feel free to reach out to us anytime.
- The Endurance Team
Reviewed June 10, 2025
I was a CarShield customer for 14 months. I ended up switching to Endurance because the rep on the phone made it seem like I had more and better coverage for a lesser monthly payment and lesser deductible. Well the person lied. I've had two major issues with my truck and Endurance cover neither of them. So I've been paying my monthly dues and am now 3400 dollars out of pocket expenses for truck repairs and 4 months worth of payments. Looked at my old CarShield coverage and both issues would have been covered by them. False advertisement if you ask me!
Hi, Zachary. We apologize for your experience; this is certainly not in line with our standards. We'd like to connect with you directly see we can see what we can do to make things right. Please email feedback@endurancedirect.com with your coverage details. We are here to assist you.
- The Endurance Team
Reviewed June 10, 2025
Absolutely great and friendly experience. Courtney was professional, knowledgeable and made me feel appreciated for doing business with Endurance. By the way, solved my problem and questions. My first call with questions over 2 years. Thank you for making the process so positive.
Grandpa Ken
Hi, Ken. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed June 9, 2025
I appreciate the company's responsiveness to questions and their customer service representatives are always professional and informative. The only drawback I have experienced is the limited number of service centers in my area. Hopefully that will number will grow in the future.
Thank you for the kind words, Kenisha! We’re so glad to hear you’ve had a positive experience with our team. We understand the importance of having more service options nearby, and we’re always working to expand our network to better serve customers in all areas. We appreciate your feedback and continued trust in Endurance!
- The Endurance Team
Reviewed June 9, 2025
My Jeep had been giving me the worst troubles. Thankfully My experience with Courney at Endurance (again Thank You) with more than pleasant. She was courteous and actually helped me save money and my vehicle.
Hi, Christopher. Thank you for your review and for taking the time to share your feedback with us. Our top priority is quality customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed June 9, 2025
The agent I spoke with was very knowledgeable and informed me of all my options. He was polite and explained his answers in a way that I understood. I gave this 4 stars based on the multitude of issues with the Endurance app.
Thank you for leaving us a review, Robert! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed June 8, 2025
The representative I dealt with when I was signing up for Endurance was very pleasant. He was very knowledgeable and knew what he was talking about. My original warranty is due to expire in August. So, I was shopping around at different companies and I went with Endurance. I would never force anything on anybody, but I would definitely tell them to think about Endurance and compare them with other companies.
Thank you for sharing your experience with us, Carmen, and for recommending us! We’re glad your sign-up experience with us was a great one
- The Endurance Team
Reviewed June 7, 2025
So far, everything's been good with Endurance. I got the contract and I've looked at that. So far, I'm very satisfied with the sign up. I haven't used the warranty yet, but I got it as a protection for my vehicle because it's got a lot of miles on it. It's a reassurance to me that, if something happens, I've got some coverage. I would recommend Endurance to others if they got a lot of miles on their vehicle.
Thank you for sharing your experience and recommendation, Jontie! We're delighted to hear you're very satisfied with your Endurance plan thus far. If there's anything more you need or additional questions you have, please feel free to reach out.
- The Endurance Team
Reviewed June 6, 2025
When I tell you I was stuck between a rock and a hard place, just trying to make the right decision for cover, two vehicles by the way, the rep I spoke to was phenomenal. Knowledgeable, polite, professional and was the deciding decision on whether or not I was gonna stay or go with another company. I felt a lot safer choosing Endurance. He did a great job...Now I gotta call the other company back and tell them I'm leaving them lol. Great Job
Thank you for sharing your wonderful experience, Brittnee! We're delighted to hear that our representative's professionalism and expertise provided you with the confidence needed to choose Endurance. If you need any further assistance or have more questions, we're always here for you. Welcome to the Endurance family!
- The Endurance Team
Reviewed June 6, 2025
The account manager Karolin ** was amazing. I have taken a financial hit and couldn't afford my payment anymore and instead of canceling my contract she helped me out by making my payments cheaper. Not to mention it is always nice to be on the phone with someone who can relate with your problems and able to have a casual conversation as well. I highly recommend her because not only is she good at her job but she is good at relating to her customers' needs as well. I loved my experience and am very pleased with the outcome as well.
We're delighted to hear about your wonderful experience with our team, Mellissa, and appreciate you recommending her. If there's anything else we can do for you, don't hesitate to let us know. We're here for you anytime!
— The Endurance Team
Reviewed June 6, 2025
Unable to get through to customer service. They keep you on hold for hours. Requested a call back. Never happens. My repair shop gave up trying to contact them. They can't get through either. I'm totally dissatisfied.
Richard, we’re sorry to hear that you've had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com with your questions or concerns, and our team will be in touch as soon as possible.
Sincerely, The Endurance Team
Reviewed June 6, 2025
My car is 16 years old and I got tired paying 4,000 to the dealer. So I said, "Maybe I can try somewhere else." I did. I checked two companies, and I preferred Endurance. It was better than the other company. When I called, the lady was very nice. She explained everything in detail. She was very patient and straightforward with everything. I got my papers in the mail three weeks later. I could download it, but I don't have paper in my computer. So, it was good.
Hi, Violet. Welcome to the Endurance family. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 5, 2025
Isai ** went above and beyond on explaining everything. Even school me and gave me some tips. Endurance also promised me if find a better deal with the delearship I can cancel their policy within 30 days.
We're thrilled to hear you had a great experience with our team, Ricardo! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 5, 2025
Sales rep sold me a bill of goods. Said he couldn't think of any reason why any problem with my car wouldn't be covered. Well after paying $1,155.20 in premiums, brought my car in to have oil leaks fixed. Their bill some $5,000+. Endurance denied claim saying none of it was covered. I was assured by sales rep leaks and many other things were covered. Canceled policy, was inferred I'd get full refund, nope, $400+ pittance of change. I'm elderly, no anything about cars and was told it's my fault for not understanding items not covered in booklet. Which must have been everything that could go wrong. I unfortunately took sales rep at his word.! Guess in today's world, one's word means nothing. Unfortunate! STAY AWAY. Their word means nothing. Not all work done, but what was cost $2,746.
Hi, Sharon. We appreciate you sharing your experience, and we're truly sorry for the frustration you’ve encountered. Our goal is to provide clarity and support, especially when it comes to coverage issues. It sounds like there might have been some miscommunication, and we apologize if you’ve felt let down.
We’d like the opportunity to discuss this with you further and try to find a way to make it right. Please feel free to reach out to us at feedback@endurancedirect.com so we can address your concerns directly and offer any needed assistance moving forward.
Thank you for your patience,The Endurance Team
Reviewed June 5, 2025
I am super disappointed in Endurance. I'm a senior citizen and I'm never covered for repairs. Very sad situation.... I feel like I'm not getting anything covered for my car. Each time diagnosed cost me $200 and nothings covered? Wow!
Hi Debbie, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed June 5, 2025
I have been an ENDURANCE client for several years. Coverage has been complete and rapid with each claim. ENDURANCE deals directly with the shop, so that I just drop off and pick up my vehicle...Very convenient for me.
Hi, Bob! Thank you for your positive review and loyal support through the years. We're thrilled to hear that your experience with our claims process and service has been so convenient and satisfying. At Endurance, we're committed to making things as effortless as possible for our customers, and it’s great to know that we’ve succeeded for you. We're here whenever you need us!
- The Endurance Team
Reviewed June 5, 2025
My previous insurance that I had had expired and I didn't know, so I went with Endurance. I've submitted a claim for my Murano and that was taken care of. The process was good and their overall customer service was fine.
Thank you for sharing your experience with us, Guadalupe! We're delighted to hear that you are enjoying the coverage and have had a positive claim process. Our team aims to make every interaction as smooth as possible, and it’s great to know we've met your expectations. Please feel free to reach out anytime you need assistance.
- The Endurance Team
Reviewed June 5, 2025
I already had an auto warranty with Endurance, so I just added another vehicle. The customer service has been great any time I’ve spoken with someone over the phone. I haven’t had to use the warranty yet but I believe that if I ever do need to use it, they’ll provide good service.
Hi, James. We appreciate you sharing your positive experience with Endurance! It's great to hear that the sign-up process was smooth and that you've received excellent support from our customer service team. Thank you for being a valued customer, and we're always here to assist you.
- The Endurance Team
Reviewed June 5, 2025
I'm glad that I have Endurance just in case. We had CarShield but their rates went up, and coverage is pretty much the same. Everyone at Endurance was nice when I signed up on the phone.
Thank you so much for sharing kind words about your experience with Endurance, Elizabeth. We are thrilled to hear that you're satisfied with our coverage and the customer service from our representatives. We genuinely appreciate your decision to choose Endurance and are here to provide continued support whenever you need. Thank you for being a part of the Endurance family!
- The Endurance Team
Reviewed June 5, 2025
Endurance has the best reputation and the dealerships accept them. It’s a good warranty, and the rep during signup was very helpful.
Thank you for sharing your positive experience with Endurance, Dairon. We're pleased to hear that the sign-up process was smooth and that our representative could assist you effectively. We appreciate your trust in us for peace of mind and are thrilled our service has already met your expectations. Should you have any questions or need assistance along the way, feel free to reach out—we're here to ensure your coverage remains hassle-free.
- The Endurance Team
Reviewed June 5, 2025
We paid off our automobile and the extended warranty that we have was questionable. We signed up with Endurance and the gentleman was very professional. However, with his language skills, I had to ask him to clarify some of the stuff he was saying. He was going too fast with his presentation and it was confusing. As we were at the end, I asked him again, "Please clarify." I did get the paperwork yesterday for both vehicles, so that came in a timely fashion. But with Endurance, they need to be able to be understood by the people that they're trying to sell no matter what, whether it’s lower-income people or those who don't have a college background, or higher income that doesn't always grasp what the person is trying to say.
Hi, Christine. Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are pleased to hear that you found the signup process generally positive. We acknowledge your suggestions for improving communication clarity and assure you that we are always working to enhance customer interactions. Should you have any additional feedback or require assistance, please let us know. Thank you for choosing Endurance.
- The Endurance Team
Reviewed June 5, 2025
I signed up with Endurance and the guy on the phone was great. He was knowledgeable. I cook at work and was so busy, but he explained and laid it all on the line while I was working at the same time. I didn't have to ask any questions and knew what he was doing as far as my end.
Thank you so much for sharing your feedback, David! We're delighted to hear that our representative effectively assisted you. Providing a smooth and professional sign-up experience is very important to us, and we're thrilled you felt it delivered on these qualities. If you have additional questions or need assistance, we're always here to help. We're proud to have you as a valued customer!
- The Endurance Team
Reviewed June 5, 2025
I had purchased a car warranty but it wasn’t accepted at my car dealer. I looked for another one and saw an ad for Endurance on TV. The rep who helped me was very good. He was very positive and upbeat.
Hi, Kathleen! We're thrilled to hear about your fantastic experience with our customer service team. We're glad the process was seamless and met your expectations. Your recommendation means a lot to us, and rest assured, we're here anytime you need assistance. Thank you for choosing Endurance!
- The Endurance Team
Reviewed June 4, 2025
I just purchased Endurance warranty. The sign-up process was nice and the plan options are good. I can agree with it and can afford it.
Hi, Charlotte. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed June 4, 2025
I wanna keep my car and I don’t have warranty coverage anymore so I wanted something would cover. I got Endurance and the agent was very helpful.
Thank you for sharing your feedback with you, Betty! We're delighted to hear that you found our sign-up process smooth and that our sales agent was able to assist you effectively in securing coverage that provides you with peace of mind. If you need any further assistance once your plan is active, or at any time, please don't hesitate to reach out. We're here to help and look forward to continuing to support your needs.
- The Endurance Team
Reviewed June 4, 2025
Be very aware of what they will actually cover!!! They would not cover my RAM exhaust manifold warping and breaking off two of the manifold bolts! They said that they don't cover anything if there is a broken bolt!!!! I'd be better off taking what they charge me for a month and putting in a savings account and pay for it myself!!!
We’re sorry to hear your claim didn’t go as expected, Jim. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage and see what we can do to make things right.
- Endurance
Reviewed June 4, 2025
It's pretty easy getting signed up with Endurance. It was simple to do and no problems. I was looking for something because my warranty is running out and Endurance was more reasonable than a couple of others I had checked on. So, it made it attractive. It was mostly a kind of a menu of things that you pick out yourself, pretty much what you wanted. I’ve been with them for a month now and I've had a pretty good experience so far. I haven't had a claim yet but if I needed to file one that I can use it immediately. Everything worked fine.
Hi, James. We're thrilled to hear that signing up with Endurance was straightforward and rewarding. Your positive feedback and recommendation are truly appreciated. We're committed to being there whenever you need us, and should you need assistance or have any questions in the future, feel free to reach out. Enjoy the peace of mind your coverage provides!
- The Endurance Team
Reviewed June 4, 2025
I had a CarShield and my daughter had it too. So when her 2015 Nissan went into the shop, she had quite a bit of work done and CarShield didn't fix any of it. So she told me to check what plan I have with CarShield. I had a full plan on my Mercedes but only the engine and the transmission was covered for my Explorer. And that was the plan that my daughter had. So, I canceled my warranty with them.
My daughter told me where my 401(k) is with Fidelity, that I could go through that and they gave me the number for Endurance. The customer service at Endurance when I signed up was really good. I had no issues at all. I wanted to make sure I had the best plan I could get for both cars, not just to cover the transmission and the engine.
Hi, Glenda. We're thrilled to hear that your experience with Endurance has been positive. It's our mission to provide exceptional customer service and comprehensive coverage, so it's great to know we met your expectations. If you have any more questions or need further help in the future, please don't hesitate to let us know. We appreciate your recommendation and are happy to have you as part of the Endurance family.
- The Endurance Team
Reviewed June 4, 2025
I checked out Endurance and it sounded real. The sign-up process was not too long. I was an insurance agent for 40 years, so I kinda know about cars. And so far right now, the coverage and the cost is fine. But I told the guy that it will depend on what the federal government does with my Social Security if I'll be able to continue or not.
Then I got something in the mail the day before yesterday that said there's gonna be a rate increase probably on June the 12th and if that happens, they can't guarantee the price. And so, I called Endurance and they said that was a scam. I would have just canceled it because when you buy in at a guaranteed price, done. And I have concerns about my Social Security. I don't want to live broke in my old age. Other than that, the purchasing process was good.
Hi, Marian. Thank you for sharing your experience with us. We're delighted to hear that the sign-up process with Endurance went smoothly. We appreciate your vigilance and we're glad everything was clarified swiftly. If there's ever anything further we can do to assist, please don't hesitate to reach out. Your trust is important to us, and we're here to ensure your experience remains exceptional.
Best regards,The Endurance Team
Reviewed June 4, 2025
The representative from Endurance was excellent. She was very courteous and was very good at what she did. She was knowledgeable about the product and gave me options to choose from. The sign up process, overall, was easy. I would tell people to go for it.
Hi. Albert. We’re thrilled to hear about your excellent experience with our customer service representative! It’s wonderful to know that the sign-up process was smooth and that you’re pleased with the coverage options offered. Your support in recommending our services to friends and family is greatly appreciated. Thank you for choosing Endurance, and we look forward to continuing to provide you with top-notch service.
- The Endurance Team
Reviewed June 4, 2025
I saw a couple commercials, and I called their toll-free number, and the representative I spoke to was thorough in explaining what was gonna happen if I needed to make a claim and made it sound like it was gonna be very easy for me. And for the coverage I was getting, I thought it was a good rate, so I went ahead with Endurance. I had a little bit of problem understanding her because she had a very heavy accent, but it went great.
Thank you for sharing your detailed experience with Endurance Christopher. We're thrilled to know you found our customer service effective and the coverage reasonable for your needs. We appreciate your feedback, as it helps us to keep improving our service quality. If you ever have any questions or require assistance, feel free to reach out. We are always here to help and look forward to offering you quality service in the future.
- The Endurance Team
Reviewed June 4, 2025
Endurance gave better incentives and more coverage. I have an older vehicle, so their guarantee is what drew me to them. The sales rep was friendly, very knowledgeable, breaking everything down in layman’s term, made sure I understood the policy, what I was getting involved with and I appreciated that.
Hi, Lamonte. Thank you for choosing Endurance and for such a positive review! We're thrilled to hear you found our coverage offerings more appealing, and we appreciate your kind words regarding our customer service team's friendliness and knowledge. We're glad the sign-up process was straightforward for you and that you're satisfied. We're committed to maintaining this level of service and look forward to continuing to meet your expectations. Please reach out anytime if you have questions or need assistance.
- The Endurance Team
Reviewed June 4, 2025
My wife got a letter, but she didn’t have her car anymore, so I called and talked to an excellent sales rep, liked the deal, so I signed both me and my son up for Endurance. The issue I have now is at the time I got the policies, I didn’t know the mileage on my son’s car, and when I called them back to give them the actual mileage, this lady told me I had to pay more. But when I spoke to the guy I initially dealt with, he said it didn’t really matter, and he would be sending me hard copies of the policies, so I felt reassured. But I only got the one for my son, and I haven’t received mine yet. Our policies start on June 13, and I don't want to have any problems when I take my car in and they tell me it’s not covered because I didn’t pay more.
Thank you for sharing your experience, Skender. We're pleased to hear that your initial interactions with our team have been positive and that you felt well taken care of by our representatives. Nonetheless, we sincerely apologize for the delay in receiving your contract, along with any frustration this may have caused. Rest assured, we're working to ensure you receive the necessary documents swiftly. Please don’t hesitate to reach out to us directly to expedite this process. Please don't hesitate to reach out if you need further assistance.
- The Endurance Team
Reviewed June 4, 2025
I just purchased Endurance and only made three payments so far. But the experience of getting signed up was not a big deal. It was straightforward. And the representative was knowledgeable. I’ve got full coverage for 75,000 miles. It’s a limited time. My car will be close to 300 when it runs out anyway, so that’s pretty good. And the price that I pay Endurance is less than what I pay for maintenance.
I got a Prius that I got brand-new. It’s a 2013. I have had it into the shop every 5,000 miles, so I wouldn’t expect it to break down. But it did. And it was my first breakdown. It was a water pump on an electric motor. It was not a well-timed and planned breakdown. It was something that just happened because it got tired of working after 200,000 miles. But other than that, there was nothing else that ever happened with that car. So, when I heard the commercial on TV with Danica, I went online by looking up Endurance, and then I called the number that was on there.
Thank you for sharing your experience with Endurance, Freeman. It's great to hear that the sign-up process was straightforward and that the representative clearly laid out your options. Our goal is to provide you with exceptional service whenever needed. We appreciate your trust and look forward to continuing to serve your vehicle's needs. If you ever have more questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed June 4, 2025
So far, my initial experience with Endurance has been positive. But since I’ve only had the policy for two weeks, I haven’t gotten the chance to get the benefit from it. Because if I make a mistake, I have to wait at least a month plus 1,000 miles before I can actually activate the policy to get a benefit from Endurance.
The sign-up process was fine. The gentleman that I first contacted was Alex. He gave me a couple of days because I wanted to go check. Because if I have to have any major thing done, I would take it to the dealership, and that would be my repair shop that I would go to for anything major that's under the agreement, and what the guy was telling me. And I also talked with a lady who was pleasant and professional.
So, I went down and talked to the Toyota people and asked specifically if they had ever done business with Endurance to see what kind of feedback they have. And everything that they said was positive. They also gave me some cautionary tales, not necessarily against Endurance, but against other companies that are in the same business as Endurance. They told me what to be wary of or look out for.
The only other thing that I have to finish is the financial part. They got it through Line 5, the finance company. And right now, it’s a direct deposit from my credit card. But I want a paper bill sent to me. But they were saying that under the rules, I have to do at least the first two months on the credit card, and then I can call customer service back, and they will call Line 5. So, after June 15th, when the next payment comes out, then I can call back and request that I get a paper bill through the mail. At least And they said that, normally, it’s no problem to get that taken care of.
I had heard of ADT and seen their commercials. And I was on my computer late one night, and it was just saying the top five businesses that insure, like Endurance. And I just clicked on it. And I didn’t even finish the form and just deleted it, and the next thing I know, I’m getting a phone call. Endurance called me, and then we started talking, and it just went from there.
Hi Harry, thank you for your positive and insightful feedback about your initial experience with us at Endurance. We're delighted to hear that our team's professionalism and patience left a significant impression on you. We understand your feedback regarding billing, we'll be sure to share this with our customer experience team. Should you have further queries or concerns, please don’t hesitate to get in touch.
- The Endurance Team
Reviewed June 4, 2025
Dealt with V ** who assisted me on handle my account with Endurance. I can't express how much of a pleasant experience it was. V ** made me feel cared for and comfortable. It's not too often a organization like this will make you feel like you matter. Thanks again 🧸.
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our team made you feel valued and cared for. Ensuring our customers feel confident in Endurance is a priority for us. We appreciate your kind words and look forward to continuing to serve you. Feel free to reach out anytime you need assistance!
- The Endurance Team
Reviewed June 4, 2025
I chose Endurance Warranty because of its better coverage and I could go to any mechanic I wanted. The customer service was excellent.
Hi, Kathleen! Thank you for sharing your wonderful experience with Endurance. We're thrilled to hear that the flexibility in choosing your preferred mechanic and our coverage have helped you make the best choice. It's great to know that our commercials resonated with you and our customer service team could provide the support you deserved during the sign-up process. We look forward to serving you and protecting your vehicle investment in the future!
- The Endurance Team
Reviewed June 4, 2025
Signing up with Endurance was easy and efficient. The person I spoke with was professional, affable, thorough, and easy to deal with.
Thank you for sharing your positive experience with us, Edward! We're thrilled to hear that the sign-up process was straightforward and that our reps contributed to your great first impression. We truly appreciate your recommendation and your kind words. Your feedback is a testament to our commitment to providing top-notch customer service. If you ever have any questions or need assistance, we're always here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed June 4, 2025
I wasn’t happy with CarShield, which is why I tried Endurance. CarShield promised to send me a bill each month. When the bill was due, they turned around and said that the money wasn't in my account, even though I didn’t ask them to take it out. I asked them to send me a bill, and they said, “We don’t do that.” That's when I canceled my account with them.
I then went to Endurance. I had a good experience with them, and the representative was able to send me a bill each month. He was very good.
We're thrilled to hear about your positive experience with Endurance, Henry. It's fantastic to know that our team has met your billing and service expectations, making your transition smooth and hassle-free. Thank you for sharing this feedback and for choosing Endurance. We look forward to continuing to provide you with excellence service. If you have any further questions or needs, remember we're always here to help!
- The Endurance Team
Reviewed June 4, 2025
The customer service I received when I signed up with Endurance was fine, and everything went smoothly.
Hi, Juliette. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed June 4, 2025
I bought the Endurance warranty based on the good reviews I found about them, particularly on having good coverage and lower pricing than everybody else. The customer service representative I talked to at Endurance Warranty was very professional.
Hi Mohammed, thank you for your glowing feedback and for recommending us to your friends! We’re thrilled to hear that you found our service affordable, accompanied by excellent customer service. If there’s anything else you need, feel free to get in touch. We're always here for you.
- The Endurance Team
Reviewed June 4, 2025
I got Endurance after buying a used truck. The car is not fairly new, but not brand-new, so I wanted to be sure to have coverage in case something happens. The guy during the sign up was very good.
Hi, Antonio. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed June 4, 2025
Endurance has excellent customer service. When I needed them, they were all here. The man that helped me with every question I had could answer me in my language. I appreciated that to the utmost. They also cost less now compared to before.
Thank you for sharing your experience, Carolyn! We’re thrilled to hear that the process, from purchase to filing claims, has been seamless for you, especially noting the excellent customer service you received. It's wonderful to know that our efforts are valued and that you're satisfied with our service. Feel free to reach out anytime!
- The Endurance Team
Reviewed June 4, 2025
My car is not too old, but has a little bit more than 100,000 miles. I wanted to be protected if something happens. Signing up with Endurance was very smooth and their rep was very professional. Everything sounds really good over the phone but I have an experience with cars before with a different provider and it wasn’t that pleasant. But so far, everything’s good with Endurance.
Hi, Vincente! We're thrilled to hear that your sign-up experience was both smooth and professional, and that you've been happy with what you've experienced from Endurance so far. If you need any further assistance, don't hesitate to contact us. Looking forward to more great service experiences with you!
- The Endurance Team
Reviewed June 4, 2025
I bought a secondhand new pickup and it doesn’t have insurance. I got coverage from Endurance if something in the future happens to the motor or transmission. The guy who helped me was excellent. He explained everything well.
Thank you for sharing your positive experience with Endurance, Quintin! We're thrilled to hear that the sign-up process was straightforward and pleasant for you. Your satisfaction matters greatly to us, and we look forward to serving you in the future.
- The Endurance Team
Reviewed June 4, 2025
I’ve been very satisfied with Endurance. I researched the different companies and their reputation, and found Endurance to be what I thought would be the best. They could be a little bit cheaper. But for what I’m getting, it’s a good deal. I was also impressed with the way their rep handled everything. We went over everything and let me know all the benefits. She was very informative and made it easy to understand. They gave me a timeline that warranty would start 30 days after my first payment was made on the 24th of May. I just started it a month ago and everything’s going well so far. If anybody’s considering it, they should go with Endurance over anybody else.
Thank you for sharing your positive experience with Endurance, Carroll. We're thrilled to hear that our representative made everything easy to understand and provided you with all the necessary information about your coverage. While we appreciate your feedback on pricing, we're glad to know that you find the deal worthwhile overall. If you ever have any questions in the future, we're always here to help!
- The Endurance Team
Reviewed June 4, 2025
I needed an auto warranty for added protection cause I got my Ford Escape without one. They recommended I get extended coverage with Endurance. I looked through some other ones for the price range and what they had to offer, but with Endurance, what they offer is just point blank right there in your face. I’ve been getting letters from them in the mail so I thought of calling them. It was nice, easy and quick. The rep took time and explained everything to me really good. Coverage is in effect cause they’ve already got money out of my account.
We're thrilled to hear you had a great experience with our team, Joyce! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 4, 2025
My daughter told me about Endurance Auto Warranty. When I signed up, the representative was a very nice guy. He was very respectful on the phone and he explained everything to me.
Thank you for the 5-star review, Marie. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 4, 2025
I don't have a warranty on my car with 80,000 miles. So, I decided to look for one and picked Endurance. Signing up was fine as well as the representative that helped me. Overall, it was good.
Thanks for sharing your experience, Randall! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed June 4, 2025
I have signed up with Endurance Auto Warranty. I also had it before in another automobile. I haven't had a chance to use it yet. Their customer service did very well. He explained everything and made it simple to make the move.
Hi Charles, thank you for sharing your positive experience with Endurance's customer service! We're delighted to hear your session was clear and easy. If you have any questions about your coverage as you begin using it with your vehicle, please reach out. We're happy to assist.
- The Endurance Team
Reviewed June 4, 2025
During my decision period, Endurance happened to give me a call back after I had looked at them online. So the timing was perfect for me to go ahead and make the decision to go with Endurance because everything I checked out was very similar to their product lines.
The customer service was fine. Everything was very well explained and quite efficient. I would recommend Endurance Warranty to a friend.
Thank you so much for sharing your positive experience with Endurance, Tom. We are delighted to hear our customer service helped make your decision easier. Knowing that you would recommend us to a friend means a lot, as it reflects our commitment to providing excellent service. If there is anything more we can assist you with, feel free to reach out. We’re here for you anytime!
- The Endurance Team
Reviewed June 4, 2025
The representative who helped me get started with Endurance was very courteous and explained everything really well. He was very knowledgeable about his job, so I was pleased.
Hi Marcia. We're thrilled to know that your experience with our sales representative was informative. It's great to hear that you found the process seamless and reassuring! We're committed to maintaining these high standards, and we appreciate you taking the time to share your positive feedback.
- The Endurance Team
Reviewed June 4, 2025
I saw an advertisement for Endurance, crossed my fingers, and decided to go with them. Customer service was great.
Hi, Frank. Thank you for highlighting the exceptional support our representative provided while helping you during your sign-up experience! We take pride in leaving a positive impression and appreciate your feedback. If you have further questions, please don't hesitate to contact our customer service team for specific information. We're thrilled that your experience was satisfactory otherwise, and we remain committed to assisting you with your coverage needs.
- The Endurance Team
Reviewed June 4, 2025
My auto warranty was up, and so it was mandatory to look into it. Endurance called me and the representative was very nice. Everything's fine.
Hi Deb, Thank you for sharing your positive experience! We're delighted to hear that your sign-up process was smooth, and that you had pleasant interactions with our representative. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to continuing to provide you with excellent service for many years to come.
- The Endurance Team
Reviewed June 4, 2025
I felt like I needed Endurance even though there’s nothing wrong with my truck because it’s 11 years old. I got the full coverage. They were pretty thorough and told me exactly what they were gonna do. Minor things don't really bother me. I didn't pay for all that. But if I blow an engine or transmission or air condition, they run high. They made good sense out of all of it when I was talking to them and the price was pretty reasonable.
We're thrilled to hear about your positive experience with Endurance, Edwin! We're glad you found our representatives helpful and the enrollment process clear and thorough. Thank you for recommending us it highlights the effort our team puts into ensuring customer satisfaction. Should you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to support you and your vehicle's needs.
- The Endurance Team
Reviewed June 4, 2025
My auto warranty was expiring and I saw Edurance’s advertisements on TV. The people I talked to on the phone were great.
Thank you for the 5-star review, Terry. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 4, 2025
It was about time for an auto warranty for my 2020 Ford Escape, and I got full coverage from Endurance. It was easy to sign up with them. The rep I spoke with was knowledgeable. We talked about different things and I was happy with the experience of talking to him.
Thank you for taking the time to share your positive experience with Endurance, Joe. We're thrilled to hear that the sign-up process with our representative met your expectations. Your choice of full coverage for your Ford Escape sounds like a perfect fit for your needs. We're also pleased that you found the cost and our website to be reasonable and user-friendly. If there’s anything more we can do to further enhance your experience or if you have friends or family considering Endurance, we’re always here to help. Thank you for the recommendation!
- The Endurance Team
Reviewed June 4, 2025
I clicked on something online that said “top five”, and Endurance was in the top five. The customer service guy was very good to speak with and very knowledgeable. He went over the plan options with me. The only thing I need him to get fixed is he got the mileage wrong. He put down 143,000 miles as the mileage on my truck but it actually has 153,000. For the warranty to go full four years in that or the mileage that's supposed to be on it, it's supposed to go to 202,000 miles, not 192,000. I’ve talked to him twice and called Endurance to tell them about it. I still don't have the updated policy booklet. If they don't get it fixed, then I'm gonna be a little irritated.
Hello, Michael. Thank you for your insightful feedback about your experience with Endurance. We're thrilled to hear that your interaction with our customer service team was smooth and that you found our representative helpful and knowledgeable. Our team prioritizes resolving issues in a timely manner, and we're here to ensure you receive an updated contract soon. Please contact us if you need further assistance; we're committed to addressing this swiftly.
We appreciate your patience and look forward to straightening out these details so you can continue enjoying your coverage worry-free.
- The Endurance Team
Reviewed June 4, 2025
Endurance had really good reviews online. I looked them up, called them, and the rep who helped me get signed up was really good. I have an older vehicle, and I have considered an auto warranty for a long time. One day, I decided that I needed to get a little more serious.
Thank you for taking the time to share your positive experience with Endurance, Gary! We're delighted that our team was able to get you set up easily and that your initial interactions have been smooth and satisfying. We’re also thrilled to hear you found our online reviews helpful. While you haven’t filed a claim yet, should you need any assistance in the future, we're here to support you every step of the way. Thank you for choosing Endurance, and please reach out anytime if you have questions!
- The Endurance Team
Reviewed June 4, 2025
I was looking for some kind of insurance. Endurance came up online and I looked at their rating. I did see some other companies and saw that Endurance had better coverage. Customer service during signup was fabulous. I could have paid it that day to get a better service. They were trying to get me the best rates but I didn't have the funds that day. I had to wait till Friday but they worked with me until that Friday to get it taken care of, to make the payment and still have a good service. They were good at trying to help me with everything that I needed to cover.
We're thrilled to hear that you had such a positive experience with Endurance, Alex! Our team always strives to provide outstanding customer service, and we're glad to know we were able to navigate your payment needs and ensure smooth processing. We're excited to have you in the Endurance family and look forward to supporting you in the future.
- The Endurance Team
Reviewed June 4, 2025
I was looking for a bumper-to-bumper warranty for my foreign car. Endurance fulfilled everything I was looking for.
Thank you for taking the time to share your experience, Joe! We are delighted that your research led you to choosing Endurance and that our representative was able to help you secure a perfect plan for your needs. Thank you for choosing Endurance, and feel free to reach out with any further queries you might have in the future.
- The Endurance Team
Reviewed June 4, 2025
I called Endurance, and the representative just made the experience so much easier than I thought it would be. He worked really hard presenting the benefits and packages that were a right fit for me. I got the elite package with the no-deductible option. I was glad that I was able to break up the payments, instead of paying for the whole thing. Everything went very smoothly. I was very pleased with the service.
Hi Dana, thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that the process of enrolling in our coverage was straightforward and well-suited to your needs. Hearing that our team's dedication to personalizing support played a crucial role in your decision reflects exactly what we aim for. We're pleased that everything was communicated clearly and are here for any questions or further assistance you may need in the future.
- The Endurance Team
Reviewed June 4, 2025
I just purchased an old car. Being on a fixed income, if something happens to the car, I won’t be able to pay for it, so I got Endurance. The representative during sign up was helpful. He explained to me and offered me everything that I wanted to protect my car. It was a nice experience. The pricing wasn't bad. I thought it was going to be more, but it’s not.
Thank you for your wonderful feedback, Octavia! We're thrilled to hear that our team could provide peace of mind and assist you in selecting a plan that fits your needs and budget. It's great to know our efforts to deliver exceptional customer experiences have reassured you. Should you need any further assistance, feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed June 4, 2025
I've always liked warranties. The sales representative at Endurance sold me good, and I liked the warranty.
We're thrilled to hear you had a great experience with our team, Charles! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 4, 2025
I heard nothing but good things with Endurance. The place that takes care of my car highly recommended them for warranty, so I joined. The rep went through everything with me. She’s supposed to send me the contract in the mail so I can read it over and see what I’m qualified for. I haven’t received it in a month. But other than that, everything was great when I signed up.
Hi, William! We're delighted to hear that you had a fantastic experience with our customer service representative and found the sign-up process smooth. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed June 4, 2025
My dealership told me that the warranty I had on my vehicle didn’t cover a lot. I checked, and it wasn’t even a good powertrain warranty, so I canceled it. I started looking for something much better, and Endurance just happened to fit what I needed. When I signed up with them, everybody was nice and seemed to be knowledgeable as they answered all my questions.
Thank you for taking the time to share your experience with us, Roy. We're delighted to hear that the sign-up process with Endurance was pleasant and that our team could provide you with the detailed support you needed. Please know that we’re committed to ensuring your continued satisfaction and are always here to assist you further with any questions.
- The Endurance Team
Reviewed June 4, 2025
I took out the Endurance warranty in case anything happened to my 2011 car. I’m trying to hold on to it. I knew about another warranty company and I heard so much about them that took my interest away, so I decided to go with Endurance. The man I talked to was very helpful, which I appreciated. He was very, very polite and answered all my questions.
Hi, Jacqueline, thank you for sharing your positive experience with us! We're delighted to hear that our representative was able to provide clear and helpful support throughout your sign-up process. It's great to know that you found the process effortless. If you have any further questions or need assistance, feel free to reach out anytime. We're here to help!
- The Endurance Team
Reviewed June 4, 2025
I wanted to make sure I had some type of coverage since my car was getting older. Endurance provided a little more for my buck. The rep I talked to was very friendly, helpful, and answered my questions. It was smooth and easy signing up with them.
Hi Lamont, thank you for sharing your positive experience with Endurance. We're thrilled to hear that you found value in our coverage and the sign-up process was smooth and easy. Customer satisfaction is important to us, and we're pleased to have left you with a favorable impression. If you ever have any questions or need assistance with your coverage, feel free to contact us. Welcome to the Endurance family!
- The Endurance Team
Reviewed June 4, 2025
A friend who was already covered by Endurance suggested it to me after I first heard about it in a TV commercial. When I called to sign up, the representative I talked to was informative and confirmed the same information I had heard on the commercial.
Thank you for sharing your positive experience with us, Patty! We're delighted to hear that you received helpful and knowledgeable service from our representative and that your expectations have been met. Should you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your decision to choose Endurance!
- The Endurance Team
Reviewed June 4, 2025
After I submitted my information online, a representative from Endurance called me back. From the different packages they offered, I chose the bumper-to-bumper plan, which covers major components such as the engine, transmission, front-rear differential, electrical components, and AC. The coverage seemed like a good deal for what was included. Making payments is easy, and I handle them myself. My coverage begins on the 12th of the month or after I put in 1,000 miles on the vehicle.
Hi there, Christopher! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that the sign-up process was smooth and that you found the coverage to be a good fit for your vehicle's needs. It's great to know that you appreciated the straightforward payment process and that our plan aligns well with your requirements. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to providing you with continuing service and support for the road ahead!
- The Endurance Team
Reviewed June 4, 2025
I use my car a lot for work and travel often, so I decided to get an auto warranty from Endurance for extra protection and peace of mind. Everything was great from the start. The representative I talked to was knowledgeable, calm, and personable, and he explained the terms and conditions clearly. The coverage was also affordable. I expected it to cost $300 or $400 a month, so I was relieved that it didn’t
Hi Christina, Thank you for taking the time to leave such a wonderful review! We are delighted to hear about your positive experience with Endurance and our knowledgeable representative. We strive to personalize our service, so it's gratifying to know we succeeded by ensuring you felt at ease and understood your plan. Thank you for your 5-star rating. We look forward to continuing to support you for many years to come.
- The Endurance Team
Reviewed June 4, 2025
When I went to get an oil change, I was talking to my service adviser. They recommended Endurance. The feedback I’ve gotten from other people was much better than what I had been looking at. So far, they are very good.
Hi, Kathryn. We are thrilled to hear that you've had an excellent sign-up experience with our customer service team. Thank you for choosing Endurance; we're always here to help if you need us!
- The Endurance Team
Reviewed June 4, 2025
I've been dealing with another company for eight years but I switched over to Endurance. I like their customer service. So far, I’m happy with them.
Hi there. Thank you for sharing your positive experience with Endurance. We are happy to know that our sales representatives handled the sign-up process respectably and that you're happy with your decision to choose us. While you haven't utilized the warranty yet, we assure you that our team is committed to providing you with the support and service you need when the time comes. If ever you have questions or need assistance, please feel free to reach out. We appreciate your trust in us and look forward to having you as a customer for many years to come.
- The Endurance Team
Reviewed June 4, 2025
I did an internet search for auto warranty and I had a number of follow-up calls which for me was probably necessary to tip me over the hill or to change from a traditional dealer-based extended warranty. At first, I thought the price for Endurance was a little higher. But in theory, if we need it, the performance will be better. The trade-off was a higher cost, but a better warranty. The descriptions were consistent. And the follow-ups hooked me in.
Hi Timothy, we're thrilled to hear that you had a positive experience with Endurance and found the sign-up process satisfying. Whether you file a claim or have questions in the future, feel secure knowing we’re here to assist you every step of the way.
- The Endurance Team
Reviewed June 3, 2025
Customer service is good and the warranty is ok. My only issues is that, they will not pay for factory parts at their rate. My Volvo xc70 t6 is a high end vehicle and parts are more expensive. So if I use dealer parts, I have to pay the difference which can be expensive. However, dealer offers a life time warranty while Endurance after market part offers warranty until the coverage ends. This is a major issue I have but, I have no choice. I paid $1500 on my last service while Endurance pay a little over $700. This doesn't really help me out with paying to have a lifetime warranty from Volvo dealership.
Thank you for sharing your experience with Endurance, Joseph. We understand your concerns and know how important it is to feel confident in your auto protection plan. If you ever have questions about your coverage or options available, our team is always here to help.
- The Endurance Team
Reviewed June 3, 2025
I had another warranty, and I was checking Endurance out and theirs was a lot better. Their signup process was easy. When I was looking at the policy, it said 30 days and 1,000 miles. I called and I was going to cancel it. I talked to someone and they said, "Well, you can use some of it. You can use the towing or anything like that. But you can't replace an engine or transmission or something." If they didn't have that 1,000 miles in there, then anybody could just wait 30 days and get their engine replaced. I understand that. It's just I don't drive that much. It might take me a year for 1,000 miles on my car. Still, overall, my auto warranty policy is a good deal.
Thank you for sharing your experience with us, Charles. We're pleased to hear that the signup process was seamless for you and that you found value in your plan with Endurance. If you ever have questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed June 2, 2025
This company is a scam! They will deny any claims or only cover some of your claim then threaten to drop you if you file the claim. RUN from these scumbags. I have spent over $2000 in monthly fees only to get denied for every claim.
Hi, Christian.
We understand how stressful the claims process can be, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.
- Endurance
Reviewed June 2, 2025
We had a rather long wait to finally get to a claims agent. Fortunately for us it was Jennifer **. Having been a customer support manager, I can tell you from personal experience that she was fast, professional, very courteous, and had a great sense of humor. This was our first interaction with Endurance and Jennifer made a great first impression.
Thank you for sharing your positive experience with us, Jeff! We're thrilled to hear that our team provided such outstanding service and made a lasting first impression. If you need further assistance, we're always here to help. Welcome to our Endurance family!
- The Endurance Team
Reviewed June 2, 2025
This is the worst car auto warranty we have ever used. First when we tried to get a hold of claims department it took me 5 times to try and get through, first wait was 1/2 hour and gave up. I waited a couple of hours and tried again was 10th caller in line and asked to call back at my number, never got a call. Next tried again and waited another 1/2 hour or so and gave up. Took my car to the dealership to get fixed and they called and waited over an hour to get to someone, and THEY DID NOT EVEN HAVE OUR CAR ON RECORD WITH THE CONTRACT NUMBER!
When we called to cancel, they send us a cancel form that we have to TAKE TO A NOTARY AND PAY! We even have to have the Notary view the odometer reading and then send in a cancel copy to them before ANYTHING HAPPEN! We paid $168 a month for 5 months. Hope to get our money back or at least some of it. This is the first of my reviews and going to go viral now. I'm so mad!
Payment DetailsPayments Made
4
Payments Remaining
32
Payment MethodMonthly Bill
Last Payment Amount
$164.70
Last Payment Date
May 13, 2025
Late Fee$0.00
NSF Fee
$0.00
We're truly sorry to hear about the difficulties you faced while trying to reach our claims department and your frustration with the cancellation process. We value your feedback and aim to improve our services. If you're willing, we'd like to investigate these concerns and see what we can do to make things right. Please email feedback@endurancedirect.com with your contract and experience details so we can address your issues promptly.
- Endurance
Reviewed June 2, 2025
These guys are one of the best insurance companies I have ever dealt with. This is my second time doing with them and the customer service representative are good especially the one guy named Kevin, very patient, very humble.
Hi John, thank you for sharing your positive experience! We're thrilled to hear that our team provided you with exceptional service. We look forward to continuing to serve you and appreciate your support. If you need anything else, feel free to reach out.
- Your Assurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
