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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 24 Reviews 4235 - 4435
    Verified purchase
    CoveragePriceStaffRatesCoverage - Components

    Reviewed Dec. 7, 2024

    I had Endurance before but my vehicle got totaled, then I didn't have a vehicle for two years. But now that I have one, I decided to go back with them since I had them before. The rep I talked to knew about my previous warranty with them and he asked me a few questions about the new vehicle that I have, which is not a new vehicle. It's just a vehicle I bought because it was offered to me. The coverage is good. It covers engine transmission, electrical, and air conditioning, which is the most important parts of the car. The price is a little high but you just have to take what you get. It's nothing to argue about. If your car is newer, then you probably would fight for more stuff. But my car is 14 years old and I'm just happy I got the coverage in case something goes wrong.

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    Customer ServicePriceStaff

    Reviewed Dec. 7, 2024

    I liked the reputation of Endurance and when I signed up with them, the person we spoke to was excellent and explained it all. The customer service was wonderful and the cost was very fair.

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    CoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesCoverage - Components

    Reviewed Dec. 6, 2024

    I chose Endurance Auto Warranty because after talking with the representative, I felt very confident about what it all covered. The only thing that I didn't like about the coverage is that it isn't a full gap coverage, meaning if I had an accident, it wouldn't cover the full difference. It would only cover $2,000 of the difference. That's concerning. But because I had a bankruptcy, I couldn't get a better deal. So, for people like me who are stuck in this situation, this is a great deal because it covers tires and oil and all those parts that I would not even think of that would cost $3,000 to $4,000 out of pocket. Endurance was able to quote me very quickly, and assured me it wouldn't be very expensive. It covers my car for only 120 a month.

    The rep was very understanding that I didn't know what car stuff is. I said, “I need something that covers car stuff.” He said, “Okay. Let me tell you which plans we have and what they cover.” He went through each one of them for me to make sure I chose the one that I wanted. I picked one of the bigger plans because it covers transmission, axles, carburetor, and covered major pieces inside with the engine. I felt that would be the best deal because those are the things that break on older vehicles. My vehicle is a 2016, so I wanted to make sure that I had coverage for all of the little things that I couldn't think of. For the value and the price, if you can't get a warranty through your car dealership, this is the way to go.

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    CoverageBilling

    Reviewed Dec. 6, 2024

    Endurance Auto Warranty did well. It was easy to sign up. The insurance activated as soon as the payment went through. It had roadside, but we have that with our insurance, so that wasn't a big deal for us.

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    CoveragePricePunctuality & Speed

    Reviewed Dec. 6, 2024

    I have a 2014 Kia Sportage covered with Endurance. The plan options and the cost were great. I am on a fixed income. I'm disabled. I have multiple sclerosis, but I do have like 10 doctors. So, I have to go to the doctors all the time. And with the amount of miles I'm on my vehicle, I'm sure it's gonna give sooner or later. I decided to get the Endurance, and the gentleman that quoted me was great.

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    StaffRates

    Reviewed Dec. 6, 2024

    I had a good conversation with the Endurance Auto Warranty people. The people didn't buffalo me. Good quality. Also, they gave me a better rate than I got with the people from CARCHEX. The agent I talked to gave me enough information that I needed to know that I would get a good deal versus what I was having with the other. The young man was very professional about how he conducted himself. He answered any questions I had. He told me about CARCHEX being another subsidiary of somebody else. That bothered me a bit. So, I said, “Okay. Fine. I’ll sign up.”

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    Customer ServiceCoverageStaff

    Reviewed Dec. 6, 2024

    The Endurance rep cut to the chase and told me what I needed and I didn't have to sit on the phone for 20 hours because that's not my thing. The coverage he gave me was good enough for right now. I'll change it as I start paying off some debt. I would recommend Endurance.

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    PriceStaffRates

    Reviewed Dec. 6, 2024

    Endurance was rated highly, and I liked their price. Their rep did a great job. Things were easy to understand, and everything went well. I like the plan.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed Dec. 6, 2024

    I checked out reviews and Endurance looked like a great company. Their sales agent was very thorough. He went through everything. I didn't know my exact mileage on the truck. And so, I called back and talked to a different agent or whatever. I gave him the correct mileage, and then I got an email about a week later saying that I was gonna get an updated contract and I still have not received the updated contract with the new mileage.

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    Customer ServiceCoverageTechPrice

    Reviewed Dec. 6, 2024

    My 2016 Canyon started having electrical problems and the Dealer said it was caused by the alternator which might be a $1000.00 cost to repair. Called Endurance and they said it was a covered item under my contract. Great news, especially at this holiday time of year.

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    CoveragePriceStaff

    Reviewed Dec. 6, 2024

    My car is past 50,000 but it's less than three years old. Still, getting an auto warranty is a good idea. I read up on different warranties and it seemed like Endurance was the best. The reps explained everything and they were offering a special, which made up my mind. The cost was lower as far as the monthly warranty and they pretty much cover everything. Endurance did a good job.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRatesCoverage - Components

    Reviewed Dec. 6, 2024

    This company is little more than a scam. BEWARE of their advertising. They claim to be BBB A- Rated. They are NOT rated by the BBB and in fact said bureau had reported over 3000 consumer complaints in the last 3 years, with over 1300 in the last year alone. Facebook has a customer sponsored site, Endurance Warranty are liars...!!!" , that lists dozens of complaints, all similar in nature. Endurance refusing to pay for repairs blaming most denials on "pre-existing conditions". In addition, many dealers/repair facilities will not longer accept Endurance because of their lack of customer care and refusal to pay for repairs. I will use my own case involving my '07 Mini Cooper as a classic example of how Endurance handles warranties.

    1. Car developed a miss. Took it to the repair facility. Was told the turbo had a leak and should be replaced. 2. Endurance demanded all maintenance receipts along with parts/labor estimates. (This process took nearly 3 weeks. Their paid advertising "actors" stating their vehicle repairs were completed in 24/48 hours are simply false. They violate Endurance's standard claim procedures". After this information is submitted, it goes to a "underwriter" for approval. 2. Underwriting then contacted the me to see if I would agree to a "used" turbo, that they would warranty for 1 year. I agreed. This process took another week.

    3. The used turbo was installed, but an engine miss was still apparent. The shop suspected valves. Endurance was contacted again. 4. Endurance informed me that I would have to pay for a complete engine teardown, ($1200), and that pictures and additional parts/labor estimates would have to be submitted. Another week in the shop. 5. After this was done Endurance denied my claim, stating I operated the vehicle, (20 miles to the repair shop), and that was the cause of the valve failure. Valves do NOT fail in 20 miles. The repair facility manager told them this. Their response was "pre-existing condition". If you read Endurance's FB reviews, you will find that response is one of their favorites to deny claims.

    More and more of Endurance's customers are filing complaints with the BBB, Consumer Affairs and ther respective state's Attorney General's Office. Many names/emails have been exchanged and list compiled in attempts to file a class action lawsuit. Many of us just don't want other consumer's to fall victim to this company's shady practices.

    I was fortunate. I owned my car. I simply signed over the title to cover the engine teardown and storage costs. Others have not been so fortunate. They owe on their vehicle and many are now stuck with a repair bill that in many cases exceeds several thousand dollars. Last year alone television news station in NC did a story about Endurance refusing to pay for covered repairs on her Audi. It was repossessed. It was only after the story was televised and Endurance contacted, that they agreed to pay. Too late.

    Another tactic Endurance uses is that when pressed with legal action, they only offer to refund/partially refund your premiums. That does little more than get them off the hook for a repair bill. I have no doubt that this company may have paid for repairs here and there. Especially in Illinois where they are incorporated and can be sued in small claims court. In states outside of Illinois there is little recourse because they cannot be served.

    The point of this review?:
    1. Their advertising is false.
    2. The terms of their warranty are false.
    3. Their claim of a BBB A- rating is false.
    4. The advertised customer satisfaction reviews are in many cases false.

    5. Please do your diligent research before purchasing a warranty. Many of us purchased this warranty based on their false BBB rating and false customer review claims. Don't fall for it.

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    Verified purchase
    Customer ServicePriceStaffTransparencyTimeliness

    Reviewed Dec. 6, 2024

    I just purchased a used vehicle and I did some research on the internet and Endurance came up. I made the call and talked to the representative who gave me some numbers and an explanation of the warranty. The next day, I decided to purchase. The person was very helpful and professional in explaining in detail what I was looking for and his recommendation. I just talked to my friend and explained what I did. He decided to ask me if I could call Endurance and ask because he's not English-speaking and will not understand. It is on my list to make the call and see if they will recommend something and how much that's gonna cost for the 2019 model.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Dec. 6, 2024

    My wife and I have a '22 Chevrolet Traverse and our mileage was a little over 80K and I decided to look for some warranty companies. I Googled and Endurance popped up so I gave them a call. After talking to the gentleman who was working with me on setting up my account, he inputted the information and gave me a lot of good feedback about the rates. Even though I have a '22, he was telling me that it would benefit us. Because in the system, it showed that it would be registered as a new car. So the rates that we were able to get were decent as far as the year term that he gave me. So, I went forward with it and everything seemed to be perfectly fine.

    I hadn't had a chance to utilize the service yet so I can't say whether or not it was gonna be to my benefit but I have faith that it would. However, after purchasing the warranty, a couple weeks in, later after that purchase, our truck ran into some problems. We had not been within the program for over 30 days and we didn't have over 1,000 miles. So, we couldn't use it. Me and my wife agreed to cancel the warranty with Endurance because there's no point in us paying for a service that we can't use at the moment. And we need to get our stuff fixed now. So it's unfortunate how that worked out. But I talked to the representative who closed the account and I told him that once we get our truck fixed, we'll be back with them to open our account back and move forward.

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    CoverageBilling

    Reviewed Dec. 6, 2024

    My truck was totaled due to accident. Replaced it with a different truck. Change was handled nicely with no problem. One important thing left is that WALCO still has payment due for old coverage and that needs to be cancelled asap. Have new coverage for replaced truck.

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    CoverageStaff

    Reviewed Dec. 6, 2024

    Karoline from FL was the most courteous and respectful Endurance rep I have spoken to and I have spoken with several reps regarding a previous claim.

    Endurance, treat her well, she is a gem! Prospective customers, beware of what the policy you are considering purchasing will cover the needed repairs for your vehicle.

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    Verified purchase
    CoveragePriceStaff

    Reviewed Dec. 6, 2024

    I drive a lot and where I service my vehicle, they always mention Endurance. I asked them if it was good and they said people with that warranty would come in and out of their shop. They said the that Endurance was very good and that they never have problems with the company. So, I chose to get a warranty from them. The process was simple and the rep gave me full coverage for my 2022 Mazda CX-5. He told me about the deductible and that the policy covers a lot of stuff, including electrical and transmission.

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    CoverageTechStaff

    Reviewed Dec. 6, 2024

    I had Endurance for the first four years and I just extended my warranty. The signup process was pretty good and the rep told me that I had 30 days and 1,000 miles before the policy is activated. He was courteous and he answered all my questions. He really did his best. But I don't have a hard copy of the contract yet. I'm a little bit older now so I can't remember all that he said was covered and I'm not such a computer geek where I just go and log that. So, if I got a hard copy, I could sit down, go through it, and get myself familiarized with it a lot better.

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    CoverageSales & MarketingPriceRefunds & PayoutsStaffRatesCoverage - Components

    Reviewed Dec. 6, 2024

    I heard about Endurance via the local television commercials or radio and I chose them considering that they offer something affordable in case anything goes wrong with my vehicle. Endurance is one of those extended companies that cover you whether your warranty expires or not. The price of 100 plus dollars that I pay per month is worth it compared to paying for long crazy amounts of cash if something goes wrong whether it's my transmission, muffler, Cadillac converter or any of those parts that tend to wear and tear on your vehicle. Endurance has been outstanding. They offer coverage for vehicles which the warranty wouldn’t cover or the manufacturer would not replace at no cost. The product sells itself and it gives you a list of things that it covers, whether the vehicle is new or old.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 6, 2024

    The customer service reps were pleasant, and my experience was good getting things signed up and ready to go. I checked a couple of places and Endurance's plan options and cost are good.

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    Verified purchase
    Customer ServiceCoverageBilling

    Reviewed Dec. 6, 2024

    Things went great with Endurance during my sign up and the coverage is good. But I would like them to get some other billing agency because MEPCO doesn't work well with me. They don't send me a bill, then expect me to pay it. That happened four different times in the past. I called and asked them what was going on. They said they would send out another bill. So I don't know what their billing problem is, but I don't like it.

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    CoverageTechPriceRefunds & PayoutsStaff

    Reviewed Dec. 6, 2024

    I've had an extended warranty through the dealership on a pickup I own and my wife's car was coming out of the service warranty on her car. So, we were looking for a good comparison and we found, with Endurance, the deductibles were a lot less and almost more coverage. After we got through the initial talk about the vehicles, it was easy signing up, especially with mine. The rep was very friendly and informative about Endurance and what they can offer, that it's a single payer without a third person being involved. Endurance is worth investigating to see if it would fit for people. Because we got two cars covered for just a little more than what I was paying for just my pickup, so the cost and all that was very nice.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Dec. 6, 2024

    I got into an accident and I brought my car to the shop. At the time, I had a contract with another car warranty place and when I filed a claim, I found out that they would use only aftermarket parts on my car, which I do not agree with. Also, I wasn't satisfied with the amount of money that I had to pay out of pocket based on the repair. While waiting for my car to get approval for them to pay for the repair, I asked the shop on what car warranty places do they usually deal with where I would not have to go through a lot of jumping through hoops. Endurance was the first one that they mentioned, so I contacted them.

    A rep named Steve called me and I was telling him what I had gone through with my previous company and all the hoop stuff the dealership was having to jump through to repair my car. I said that I wasn't pleased with the service that I have received and I was looking for a reputable car warranty place. I was asking him if they only use aftermarket parts, what were their charges, and if they have a cap on what they would pay the dealership for labor. He was explaining that it depends on what type of repair is involved and that they don't automatically just go to aftermarket parts. He was very thorough and professional.

    My husband also had the same car warranty that I had and he switched to Endurance that day. Signing up with them was an easy process. The rep assisted us over the phone and since I was driving, I had to call back with some information that he needed. I'm hoping if and when I have to use the policy that my experience will be better than what I experienced from my previous warranty provider.

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    CoverageSales & MarketingStaff

    Reviewed Dec. 6, 2024

    The sales rep was nice and the signup process was not difficult at all. The coverage sounds good as well, but I need some paperwork. I can't do it on my computer.

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    Customer ServicePriceRates

    Reviewed Dec. 6, 2024

    I went with Endurance. Their price is in the same ballpark as CarShield and the customer service was okay. I just got the book the other day, and I'm sure I'm gonna have some questions, but I'll just call the girl that did the signup and maybe she can answer the questions that I might have.

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    TechPriceRental Car

    Reviewed Dec. 6, 2024

    I have Endurance on a Nissan Rogue. I heard that the other one is a big scammer. They didn't pay the claims and they're not paying the clients. They're not doing a good job. On the other hand, Endurance said they have a good plan. "You pay only $100 at any job cost. If your car got towed or in an accident, we will give you a rental car. And if there's any problem in the road, roadside assistance. If you don't believe us, go to any mechanic or dealer and you will see." I took their word and this month I will have the pleasure to use it. Endurance is the best, and I would tell people they should try it as well.

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    CoverageMaintenanceBilling

    Reviewed Dec. 6, 2024

    I googled insurance for cars that break down, and it was Endurance or CarShield. I purchased the Endurance policy last month and the process was very easy. I've made the first payment, and my second payment comes out on the 7th. I'm told the policy is good, but I had CarShield before as well. They told me everything was good, then I made a claim, and they screwed me.

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    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 6, 2024

    I called CarShield, and they sent me over to Endurance and their rep was excellent. When I take my car in to a shop to have whatever work done on it, they told me it's a $100 deductible. Besides that, I asked for a paper copy of my policy, and I have not yet received that. I would also like my hoses and the coolant cap covered in the policy, but I was told it's not.

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    Sales & MarketingPriceStaffRatesTransparency

    Reviewed Dec. 6, 2024

    I looked into auto warranties 'cause the warranty had expired on my car. I checked with the Better Business Bureau and Endurance had better reviews and very good ratings. Someone also told me, "Definitely, do not go with CarShied. They were the worst." The sales agent from Endurance was very good. We went through the explanation and the price range, and signup went okay.

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    CoverageStaff

    Reviewed Dec. 6, 2024

    The lady that I talked to made me feel at home with getting a policy with your company. She was very helpful with everything. She is a great asset to your company and would recommend anyone looking for a policy to contact her. I hope that we can do business for years to come

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Dec. 5, 2024

    The rep went through the information and everything that was covered. She looked at the best possible option for me. When I went to go through everything, she asked me some follow-up questions, being law enforcement and things like that. She's like, “Well, you qualify for this, the law enforcement discount.” They automatically upgraded me to an elite member. Then she went over a few more options and then said, because I was preemptively looking to cover my vehicle before the warranty was already up, that she was gonna apply a different discount as well for being ahead of the curve and not waiting for the warranty to run out. Once I got off the phone after about an hour or two, I got the approval message. They covered me up to 40,000 miles. So, it was pretty quick right after that.

    The rep was very conscientious when she was explaining everything and what would be covered. She asked for my VIN number on the truck. When she pulled it up, she even told me about a common issue with the motors and that they've covered it before. I've had one of these vehicles before and had that issue. So, if there was ever anything to go wrong with the truck, I know what to look for. I was impressed by her just sitting there saying, “As long as you keep up with the normal maintenance and things like that,” I'll be covered and I'll be handled very well under Endurance. So, her knowledge of everything was very impressive. Also, for the price that I'm paying and the amount of protection that I get, it was phenomenal.

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    CoveragePriceRates

    Reviewed Dec. 5, 2024

    The guy that I dealt with was very well-versed and I had no problem going forward with Endurance right then and there. It was great. I got the full coverage and the price was a little high. I didn't expect to spend that much.

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    Staff

    Reviewed Dec. 5, 2024

    The lady that I talked to explained everything to me and sold me the product. Signing up with Endurance was very pleasant. There was no pressure, just informative and explained it in very good detail and helped me decide the product and what I needed for my application. I would highly recommend them and I've already actually recommended them to someone.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Dec. 5, 2024

    I like the fact that Endurance deals with and pays direct to the repairman and you don't use a middleman for the financing. The sign up process was fine. I made a phone call and then 10 minutes later, I had a warranty. There was a 30-day waiting period where nothing was covered after I signed up. It was good for three years. I pay for 30 months, and I get 36.

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    CoverageStaff

    Reviewed Dec. 5, 2024

    The Endurance rep I worked with was super nice, very polite, and knew what he was talking about. I was very satisfied with the Endurance coverage.

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    CoverageStaff

    Reviewed Dec. 5, 2024

    The sign-up process with Endurance was easy. The rep who helped me was calm. He explained every detail about Endurance and everything was good. They're a good insurance company. They help you with your warranty and everything you need help with.

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    TechPriceStaffRates

    Reviewed Dec. 5, 2024

    They offered an option at the car dealership. I was gonna go with Endurance and I thought before I'd go with them, I wanted to check and see if others were competitive, what the price was, or what the offers were. I found Endurance was better than others. The rep was very helpful and patient with all my questions. She was also cordial in how she helped me.

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    Customer ServiceStaffRates

    Reviewed Dec. 5, 2024

    The Endurance rep I worked with was very pleasant. She went through everything and also emailed everything to us as well. She was efficient, too. Everything went well. Their rate is a little more comparable than the last one I had, with the additional time that they gave me. It's gonna be $100 a month in the long run.

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    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed Dec. 5, 2024

    Be careful, it's a scam company. Please do not trust them, you will lose your money. I am telling you this based on my experience with them. They called me to offer me a warranty plan, their representative was very nice, I asked them all kinds of questions before I accepted the plan, they answered everything, they really convinced me. When I call them to make a claim, Joseph ** tells me it's a pre-existing problem and they do not want to give me my money back. If you try to make a claim, you will see what I tell you. Be careful, do not trust them, they are a scam. I strongly recommend you that do not sign up with them. If you have already signed up, ask them to refund your money to avoid any problems with them and loss of money.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Dec. 5, 2024

    100% a waste of money. Do not trust this company or its employees. When I called about the warranty, Lawrence assured me it was bumper-to-bumper coverage after a 30-day, 1,000-mile waiting period. I asked about specific scenarios, and he repeatedly said, “You’ll be covered.” Fast forward 2.5 years, and my first repair claim was completely denied. The Ford Service Advocate said the warranty’s wording and exclusions made it worthless.

    When I called Endurance, I was given the runaround by Hakim, who claimed to be the highest-ranking person in the company but refused to escalate my concerns. Canceling the warranty is no better; in Wisconsin, there’s a 10% cancellation fee ($422 in my case) plus a prorated refund. On a $4,222 warranty, I’d get about $1,000 back after 2.5 years—and I’ve never had a claim. Now I’m stuck with a $2,700 repair bill for a vehicle I thought was protected.

    This company operates like a criminal organization, incentivizing agents with 100% commission, which leads to predatory practices. Frequent upper management turnover is another red flag. When I purchased the warranty, there were few major complaints, but now thousands of people report the same issues: no coverage, no refund, no help. Instead of protecting clients, this company exploits them. I intend to expose their fraudulent practices publicly and in court.

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    CoverageTechStaffRental Car

    Reviewed Dec. 5, 2024

    My truck is getting older and I need an extended warranty before something happens. I looked at Endurance before and thought they had a maximum of 40,000 miles. The rep explained that there were different tiers of coverage and they had one that was for 100,000 miles. He explained what was covered under it and took me through the process of what I needed and everything that was involved. He said I had to go one month or 1,000 miles before I could get my coverage started and that I had towing, roadside assistance and a rental car if it was going to take more than a couple of days to get my car fixed. The rep was very friendly and if I had a question, he knew the answer to it. He seemed like he was very experienced at what he was doing.

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    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed Dec. 5, 2024

    Endurance offers top notch benefits in their warranty for coverage of your older vehicle. Good company and even better customer service. You are given time to review your contract which gave me more confidence in their warranty. I did have questions and Robin answered all my questions with patience and understanding. I can highly recommend Endurance if you are in the market for a maintenance warranty on your auto.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaffBilling

    Reviewed Dec. 5, 2024

    My experience with Endurance car warranties was absolutely terrible. They charge me twice for New York State sales tax in February 2023 in November 2024 because they said they were tax exempt in New York State. I file a complaint with BBB in February 2023 and receive a call from Endurance offering to pay me $43.22 because they said they made a mistake and sent me a check for $43.22 to pay me back for the sales tax I had to pay. In November 2024 I had to file a complaint with BBB for $71.22 because Endurance said they were tax exempt from New York State. I received a call on December 4, 2024 from Endurance, who offered to pay me $71.22 for sales tax. I paid in New York State. I have a contract that states I have $100 deductible and nothing in the contract states that I have to pay sales tax on any claim. My claim was for $855.00. Endurance paid $555 of this bill. And left me with a bill of $329.00 to get my vehicle out of the garage.

    I asked for proof of being exempt from New York State sales tax. I was told by employee they didn’t have to, they told the manager the garage but they didn’t have to send him proof either. endurance it’s not a company that you wanna buy a warranty from because they find all kinds of reasons not to pay the full amount on your claim. I was put on hold for 15 to 20 minutes. When I finally got to talk to somebody, they put me on hold for another 15 minutes then I got cut off and had to call endurance back only to be put on hold again. This is my experience with endurance. Don’t make the same mistake I did.

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    CoverageStaff

    Reviewed Dec. 5, 2024

    I got full coverage with Endurance. The rep explained everything and was thorough and very polite. Endurance is a great company to work with. I've also had them before.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Dec. 5, 2024

    When I signed up my 2020 Jeep with Endurance, the process went smoothly. The customer service reps were very polite and knowledgeable. I also like that everyone says Endurance pays out and the other ones don't.

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    Customer ServiceCoveragePriceRates

    Reviewed Dec. 5, 2024

    I've got two vehicles that are 10 years old. I heard about Endurance online and I decided to sign up with them after looking into three companies. The process was easy and I did it over the phone. They had all the answers to my questions and they all made sense. They seem to cover everything that you need and it appears to be a pretty reasonable price.

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    Customer ServiceCoverageTechPrice

    Reviewed Dec. 5, 2024

    My niece has a contract with Endurance and she recommended them to me. Also, my factory warranty expired on my car, so I wanted some extra protection. Signing up with them was pretty easy. I started filling out some information online then within 30 minutes, someone from the company called. I liked the person's knowledge about the package and what they recommended. I got full coverage and it was affordable.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 5, 2024

    At first, let me say, the sales agent does an exceptional job getting you onboarded during the buy-in process. However, once that is done then you are passed on to the machine which includes the customer service team and claims department which works just as well UNTIL you execute the warranty processed and are passed off to their 3rd-Party partner, in this case TEAL Parts, LLC (San Diego). Once you have been processed through then Endurance releases ALL LIABILITY of advocacy and thus holding their 3rd-Party partners liable for withholding their contractual obligations without the unnecessary hassle needed to remediate solutions in a timely manner.

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    Customer Service

    Reviewed Dec. 5, 2024

    I would definitely recommend a Friend. I loved how the young man because we had let ours. Everything went fine. Everything was explained to us about how the claim work if we should ever have one. We could always call customer service if we thought of a question that we might need an answer. I was just truly impressed with a young man who we talk to.

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    Customer ServiceCoverage

    Reviewed Dec. 4, 2024

    This company's marketing department kept sending me letters trying to scare me into upgrade my policy saying that if I don't contact them by December 12th my policy will be canceled. I don't like those scare tactics.

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    Customer ServiceCoverageTechStaff

    Reviewed Dec. 4, 2024

    Purchased a plan that, under my contract, covers the water pump. Claim for water pump has been denied and no adjuster will be sent out to review the findings to understand why this claim should be covered. Went back and forth with Endurance multiple times but no matter how many times it was explained, they kept saying no EVEN THOUGH IT IS IN MY CONTRACT! BBB has been contact and the statue attorney general has been emailed along with the consumer protection office.

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    Customer ServiceSales & MarketingValue

    Reviewed Dec. 3, 2024

    This plan is the best value for the money and signing up over the phone was easy. Best reputation among the three major offerors. Better than the extended Warranty Hyundai tried to sell me for only 2 years. And Endurance Partners with Hyundai!

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    Punctuality & SpeedStaff

    Reviewed Dec. 3, 2024

    I had concerns with changes on existing cars on program. The Account Representative handled my concerns promptly and without incident to maintain confidence in their program. I was worried that I would get the run - a - round. I DID NOT! Reps were pleasant and courteous and efficient.

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    Punctuality & SpeedStaff

    Reviewed Dec. 2, 2024

    Katie was very easy to work with. She found my account quickly and was able to quickly answer any question I had. Very personable and knowledgeable. If I had a business, I would steal her from Endurance!

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    MaintenanceStaffCoverage - Components

    Reviewed Dec. 2, 2024

    What good is it to have this warranty, when in fact we know, that the actual parts that break down are gasket seals, oil cooler pipes for the intake and outtake. No real big items unless the vehicle was made badly with defects. Or people don't take care of their vehicles and they burn up or break down! These warranty are not working when you don't look at the other wear and tears!

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    CoverageSales & MarketingStaff

    Reviewed Dec. 2, 2024

    The person I talked with, was very kind and answered all my questions at this time. And assured me, the company was not a scam, and sent me information and made sure to let Me know she would personally send me the hard copy of my policy. I should have gotten it several a days ago, but we will see how it all goes from here so far, I think it will fine positive results with the person I conversed with. Thank you.

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    StaffResolution

    Reviewed Dec. 2, 2024

    Katherine was very helpful, professional and resourceful with resolving my issues. Thank you again for your help. I would recommend Endurance to my family and friends. Keep up the good work. I appreciate all that you do.

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    CoverageTechRefunds & Payouts

    Reviewed Dec. 2, 2024

    I bought the insurance policy & was paying about 170 a month for my Infiniti QX60 when the transmission went out. They canceled the policy and offered a refund, but would not repair the transmission as they said the tires were undersized for the car and their inspectors weren’t wrong. The manager at the dealership said those tires were most certainly not undersized but oversized by 10 mm 245/60. This is definitely Not what we expected. When we had an $8000 repair coming our way we thought we were protected, but instead, we were only given the runaround and transferred around.

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    Customer ServiceTechPriceRefunds & PayoutsMaintenanceStaffBillingHonesty & Transparency

    Reviewed Dec. 2, 2024

    I have had Endurance for a little over a year for my 2007 Nissan Maxima. They claim they pay for engines and transmissions. My car needs a new transmission which the Nissan dealership stated. My car has been at the dealership since Nov. 7th. Endurance tells me on Nov. 19th after I called them that they needed service records from 2023-2024, which I sent. Still never heard anything back from Endurance.

    I called again on Nov 22nd for them to tell me they only received one invoice. Now it's Dec 2nd, I called this morning to only be informed that the dealership needs to break down the transmission and send pics. I called the dealership and my service rep says it cost $2340 which Endurance doesn't pay for. I called Endurance back and told them what the dealership said and I was told that's right they don't spy for break down. I have already paid for a new transmission with the monthly payment they receive every month. Endurance is a rip off and don't communicate with the customer or the dealership. Do not get Endurance for ext. warranty. It's all lies!!!

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    CoverageStaff

    Reviewed Dec. 2, 2024

    Monico Garcia was a delight to work with. He is thorough and explains things well. Keep up the good work. I wish more companies had people like Monico! Now I just need to get through the the 1000 miles. Not an easy task when you don't drive much. A tank of gas lasts me a month and a half.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 2, 2024

    I just enrolled with Endurance and hope to have a great experience for the next 24 months. So far l like my coverage, customer service is a bit aggressive with calls and emails but I like it when you can see your quote upfront, and hope there would be no changes with the costs and will honor the coverage when I need it. I saw CarShield with many complaints.

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    Customer ServiceTechRefunds & PayoutsBilling

    Reviewed Nov. 30, 2024

    Not a good service plan. Went in to repair air conditioner and refused to repair. I had to call 3 times to work with me. They refused to pay bill until receiving final bill and then said I could send it in after I paid for it. It was a waste of time. I still had to pay 200.00 after deducting 100. So much for smooth sailing. I will only get a warranty from a dealer from now on. Beware of this company

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    Reviewed Nov. 29, 2024

    We decided Endurance Auto Warranty would be the better one because there was no middleman. It was a very pleasant experience.

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    Staff

    Reviewed Nov. 29, 2024

    Looking into an auto warranty seemed like the smart thing to do at the time and I looked at a lot of written reviews. The rep from Endurance was great and professional. He talked to you like you’re a person and wasn't like a used car salesman.

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    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Nov. 29, 2024

    I saw a commercial for Endurance and I trusted Danica Patrick so I thought I’d try it out and see what it’s like. I'm 72 years old and I've got an automobile that I'm planning on keeping until I die or it finally falls apart and I can't drive it. I hardly drive anywhere right now. It's a 2010 Avalanche and I've got 92,000 miles on it. But I live here in the middle of Missouri and I have to drive up from Jeff City, which is about 200+ miles to Saint Louis to make sure my grandson gets to school and then after school down to practice in downtown Saint Louis. I also have to go to Overland Park, Kansas. So, before all that, since I didn't drive the truck anywhere, I didn’t worry about it. But now, I have a full warranty. Endurance had a special and for a year, it's the Elite Premium.

    The sign-up process was easy and very simple. I just dialed in on it through the computer and then I got a phone call and the rep asked me about the mileage of the vehicle. I had some great jobs before I retired so I have a good retirement system. My wife told me to just put what I pay for every month to Endurance in the savings account if something happens. But if something more happened, the warranty would be worth it. Right now, the truck purrs like a kitten and I don't expect any trouble.

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    Staff

    Reviewed Nov. 29, 2024

    Endurance Auto Warranty's rep answered all my questions. She was great.

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    Customer ServiceCoverageTechCoverage - Components

    Reviewed Nov. 29, 2024

    Brought my 2014 Ford Escape for a routine oil and filter change and told them that the factory installed turbo charger was not functioning correctly and making noise. The Ford mechanics found five items that needed immediate attention. First the tubes going from the inter-cooler to the inter cooler needed to be replaced, second, the inter cooler was leaking and needed replacement, third the turbo charger was on the fritz and needed a rebuild, fourth drive shaft needed to be replaced and fifth the rear wheel hub axle bearings need replacement.

    Ford called Endurance and their response was the following:
    1). tubes to inter-cooler to turbo-- not covered, normal wear and tear,
    2). leaky inter-cooler-- not covered, normal wear and tear,
    3) factory turbo-charger--not covered, normal wear and tear,

    4) drive shaft--not covered, normal wear and tear and finally

    5) rear hub axle bearing, not covered reason being they are part of the suspension. Every item listed here is supposed to be covered by my warranty but they just deny coverage. A clear violation of my contract with them. A series of small claims court appearances is in my future plus spending over $4,000.00 to get my vehicle back.

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    CoveragePriceRefunds & PayoutsRatesTimeliness

    Reviewed Nov. 29, 2024

    I looked into auto warranties because my car is a 2013. I use it in the winter and put it away in the summer. Also, I have a child and I wanna make sure that I’m covered. Everything is expensive. Everybody wants top dollar money just to even look at the car. Another thing is, I had another car with a warranty before. It wasn't with Endurance but it was just warranty in general and I like how the whole system works. You pay a monthly fee and if nothing happens then nothing happens. But I have the guarantee and the insurance that when I'm driving around and something happens, I'm covered. I feel safer.

    I don't have to pay my whole paycheck just to make sure I can drive the car the very next day. Sometimes the paycheck is not even enough. You have to give three paychecks. Endurance covers me a little bit more than other ones that I've been looking into for around the same price. I've been recommending it to everybody because it was too good to be true. I hope never to put a claim in but I hope that it's as easy.

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    Customer ServiceCoveragePriceMaintenanceStaffRates

    Reviewed Nov. 29, 2024

    The first vehicle that we had was out of a warranty and I like to keep a warranty on all the vehicles that I have. I did some research and comparison of online reviews and I just went with Endurance. It's been good so far. The sign-up process was very easy. I called and talked to a representative and they gave me a price quote. It's good coverage for the price and I like the benefits and that Endurance pays straight to the repair shop.

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    Customer ServiceCoverageStaffTransparency

    Reviewed Nov. 29, 2024

    I have an older car and it made me think that it would be a good idea to have some kind of insurance for breakdowns. Endurance presented itself and I went head with it. The rep I worked with was quite clear about things and his explanation was understandable. I looked over everything after it all came through and I realized that I have these perks. Sometimes things get a little wordy on the phone and you don't pick it all up.

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    Customer ServicePriceStaffRates

    Reviewed Nov. 29, 2024

    I love my car and if something happened to it, I wouldn't have to sell it. I could just get it fixed. So, I called Endurance and I talked with their rep for so long. She was amazing and she answered every single question I had, even the silly ones, because I had no idea how to do this. Initially, I as just calling to ask some questions and I didn't even think I was going to sign up that day. But she made me decide to sign up with them. If she live here, we would be hanging out everyday. I told both of my sisters about Endurance and to make sure that they asked for the same lady that I talked to. The price was pretty good, too.

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    CoveragePriceMaintenance

    Reviewed Nov. 29, 2024

    I used to have Endurance on a 2016 Chrysler 200. It got totaled in an accident, so I never went back until now. I have a 2018 Subaru Crosstrek and I decided to get an extended warranty from them over one other company. The first one took advantage of me and didn't really explain to me what was going on. But Endurance laid everything out and they were a lot cheaper than what the other company was trying to charge. The coverage also sounded better with what all they covered and how many miles, because I already got 128,000 on my car and they cover up to 400 something. But I'm responsible for my own oil changes and they said that was regular maintenance on my part. Endurance is a fair company. I haven't had to go through and have a claim so far and I hope I don't have to do that. But if I do, it's good to know that they're there and I could depend on them.

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    CoverageStaff

    Reviewed Nov. 29, 2024

    I liked the help that they gave me and the conversation and what was going on. They told me what was all covered and it was really a big help.

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    Customer ServicePriceRefunds & Payouts

    Reviewed Nov. 29, 2024

    The customer service guy that I talked to did a good job. But I talked to another person and she told me that Endurance don't pay for all the oil changes and the air filters. So, he may have made up a few stuff. But I haven't had a chance to check. The cost was decent, especially if it's gonna pay for oil changes because we get our oil change almost every month.

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    TechStaffBilling

    Reviewed Nov. 28, 2024

    Endurance seems to have a better service model, direct payments to the shop and then other bonuses that they threw in along with it. Signing up was good. The rep was very informative and made the process very easy.

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    Staff

    Reviewed Nov. 28, 2024

    Endurance Auto Warranty seemed to be the one I like the most. The rep was very nice, knowledgeable, and did a good job. I was satisfied.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 28, 2024

    We had Endurance before. We went with them again and the sign-up process most recently was good. They answered all my questions. When the rep explained everything, he went over the plan and thoroughly let us know what we had and what they covered. He didn't miss one thing. I know Endurance is really good because I had them before. We never had any problems or issues with them, and they're really understanding of what I want. They get the job done. They're the best in the market.

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    Customer ServicePrice

    Reviewed Nov. 28, 2024

    My wife said around the Pacific Northwest, Endurance Auto Warranty is probably one of the more reliable and easier ones to use. Some other ones may be a bit cheaper, we would have to jump through an arm and a leg in order to prove that ours was a warranty case. The sign-up process was not hard. Endurance called us. I had to have them rescheduled because I was getting ready to go to a meeting. I said, “Not a good time. Call back another time.” They did.

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    CoverageTechPriceRefunds & PayoutsStaffCoverage - Components

    Reviewed Nov. 28, 2024

    I would recommend Endurance Auto Warranty to a friend. I talked to the rep and I got the warranty. He talked me through a lot of stuff. There was another guy I talked to, and he told me the same things. It was a good experience. Endurance said as long as I paid my premium every month, if something happened to my engine, I could get it fixed. He also said I could get a tow truck up to $100, and I would just pay the rest. That's great. I needed something like that just in case. I got a 2006 and it never gave me problems before. One day, it will. I wanted some coverage on it. The rep said that Endurance has some shops that they deal with. I would go to the shop and while the car is there, I would tell them all what was wrong with it. When I go back, it would be another $100 charge. So if I put it in the shop, I better tell them everything that was wrong so they could go ahead and fix it on there.

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    Punctuality & Speed

    Reviewed Nov. 28, 2024

    The sign-up process at Endurance was easy and great. It was also fast and there was no hassle. The monthly premium is reasonable, too.

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    CoveragePriceStaffRates

    Reviewed Nov. 28, 2024

    Endurance Auto Warranty's rep explained everything I needed to know. Any questions that I needed to ask or have some concerns, she was very polite and she answered to the best of her knowledge. If she didn't know, she said she would get back with me. I love the package. It covers from the front bumper all the way back to the end of the vehicle. After I paid constantly on time, the price got reduced.

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    Customer Service

    Reviewed Nov. 28, 2024

    The guy was very good. He answered any question I had. He was very clear about everything. I told my friend to call Endurance Auto Warranty.

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    StaffBilling

    Reviewed Nov. 28, 2024

    I saw Endurance on TV and thought it sounded like a pretty good deal and everything. Also, it's a really good deal. I think it's about the best. The rep I signed up with was good. It was just like talking to one of the family. But I had to cancel it within the first 30 days because I was in the hospital for over two weeks and I had a big bill.

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    Price

    Reviewed Nov. 28, 2024

    I have 60k on my Ram Rebel pick-up. I decided to make sure I did not have an unexpected costly repair. The process was very smooth and easy. I appreciated the cost/service comparison from Consumer Affairs. I have yet to use it, but so far, so good.

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    Customer ServiceCoverageStaffHonesty & Transparency

    Reviewed Nov. 28, 2024

    I was researching a company, and in the process, I got a phone call from Endurance. And while I was on the phone with a lady, I started to research the company and I found more good things than bad things about it. Since I was looking to buy extended coverage, I decided to go with Endurance instead of going with that first company. They seemed to offer the best deal. I like that Endurance manages their own stuff. I don't have to go through a third party.

    The lady I was working with was very honest with me about the program. She told me that it was 30 days or 1000 miles. She was very straightforward. I felt a little bit of pressure from her at the beginning, but she was very informative. She did a good job. She was doing her job. I checked and everything she told me was spot on and she was very knowledgeable and she listened to every question I had and I was real with her.

    I received some stuff in an email that I printed out and I looked over all of that stuff, and I learned some things that I didn't quite understand when the lady sold me on it that all the stuff I get for the first year, that goes away after a year. I wasn't real clear on how that worked because I just kept saying, "Well, I got AAA and my insurance company will cover me if I'm left walking and blah, blah, blah." I didn't give her a chance to finish saying what she was saying. But for the money, Endurance is giving out a good product.

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed Nov. 28, 2024

    Our car is getting older and I thought I'd better check on something. I had another auto warranty called Omega, but their payment was so high and I couldn't afford that. I was told Endurance is not a good company, but I said, "Well, I don't see why. They got commercials on TV." My experience during signup was very good. The rep was very nice and answered all my questions.

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    CoveragePriceStaffRates

    Reviewed Nov. 28, 2024

    I'd recommend Endurance. The price is a little high, but I liked their coverage options immediately. When I signed up, the rep was great and answered all my questions. However, I haven't had anything in the mail yet.

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    Contract & TermsCoveragePricePunctuality & SpeedStaff

    Reviewed Nov. 28, 2024

    My factory warranty was running out, so I wanted some insurance on my car. I heard good things about Endurance and the signup rep was helpful. I appreciated it. She seemed great. She was nice and said the coverage is gonna cost me 270 a month, and I don't have to pay anything for my last 24 months. It's been over a month since I got Endurance, and I've gone over 1,000 miles in a month, but I don't know if I have coverage or not. I've been waiting to get a policy or a card in the mail. I got a questionnaire about how my experience was with Endurance, but I haven't gotten anything else.

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    Customer ServiceCoveragePriceBilling

    Reviewed Nov. 28, 2024

    Endurance's coverage sounded good and the policy has been emailed to me, but I haven't gotten a hard copy yet. I also paid in full and saw that my credit card had been charged, but they never sent me a receipt until I asked for it about three times.

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    Staff

    Reviewed Nov. 28, 2024

    Everything was fine when I signed up with Endurance. Their service was excellent. The rep was exceptional.

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    CoverageTechSales & MarketingPriceOnline & AppStaffRates

    Reviewed Nov. 28, 2024

    Vehicles today need extended coverage. People can't afford breakdowns. I heard about Endurance on their advertising on TV, looked it up on the internet, and checked them out a bit. The website is very good, and it's complete. I also talked to a few people in the service department over at the Chrysler dealership, and they told me that Endurance was a good policy to work with 'cause it does what it's supposed to do. The salesman was very helpful and answered all my questions, and the price of the coverage was very fair. Signup was a piece of cake, and I'm just hoping everything works out the way it was discussed.

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    CoverageSales & Marketing

    Reviewed Nov. 28, 2024

    Signing up with Endurance has been the best experience that I have had since I've been buying cars. I didn't have to haggle with anybody. I didn't have to go back and forth with the sales people or the lady that gave us the warranty. I'm very satisfied with the coverage. I have rental and roadside assistance with it.

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    CoverageTech

    Reviewed Nov. 28, 2024

    I signed up and Endurance is 100%. I looked at all that they repair and roadside service, and if anything happened to my car, I'll be covered. However, I wanna know what date they will take out the 170 a month.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffRates

    Reviewed Nov. 28, 2024

    We purchased an RV that is used and it's not exactly the model we wanted. It has some problems with transmissions at times it's been known to. But it was the right price and it fit our needs. So, we wanted to be covered for breakdowns. I looked up online for coverage while my wife was on the phone with somebody else. She checked with two people. I saw Endurance and I called. Their guy was really nice and worked with me very well. He was really knowledgeable and he pointed out a lot of things, that his coverage was better, and worked with me on which state to insure it in because we have two properties, one in Florida and one in Maine. So, we were very happy with him.

    Also, their price was much better than the others and the coverage was better. So, we chose Endurance and the package that we signed up for covers everything with some exceptions of parts that wear out, like brake pads, rotors, and tires. But it covers the engine, the transmission, and the drivetrain. We've got a whole list of them and the list is shorter with the ones that they don't cover.

    We got our RV covered for four years. We pay for 29 months, then the rest of the period of time is free. The sign-up process was very easy and I like having the policy knowing that the parts and repairs are expensive. Endurance also covers things like hotel coverage and rent-a-car. Aside from that, we do a lot of traveling and the policy allows us to take the vehicle to any ASE-certified mechanic and not just pick one that is in their network. I would share my experience with my friends and if they were looking for something, I’d recommend for them to check out Endurance.

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    Reviewed Nov. 28, 2024

    My car is out of warranty. The signup process with Endurance was very simple.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Nov. 28, 2024

    I drive quite a bit and my vehicle didn't have the extended warranty anymore. It wore out. I kept hearing about Endurance, saw the commercials and thought it would be a good thing to have for the future, in case something pops up later. I signed up and the reps were excellent. They weren't pushy. The warranty costs a lot, but I've had always excellent customer service. They said if I had any problems, I had to have the extended warranty a month, plus 1,000 miles before I could make any requests.

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    CoverageTechPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Nov. 28, 2024

    Endurance has a fair price and I'm happy with it. The rep was very nice. She went over everything and repeated what I didn't understand because she was pretty fast talking. But I'm still waiting for my contract. I asked her when I first joined, and she said she'd mail it. A week ago, I asked again. It's been a month but I still don't have it. If my car breaks down and I have to go to the Lincoln Ford company to have it fixed, I don't know how that works and if I have to show them the ID card that I have coverage. I also don't know if I can cancel the policy if I don't want it anymore. She mentioned I could be covered for four years. If I wanted to get a new car and would give this car to my daughter, I don't know if the insurance would still be active as long as it's being paid.

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    CoverageTechPriceStaffRates

    Reviewed Nov. 28, 2024

    We bought the warranty for my new Ford F-150 with Endurance. Though the price was not as good as I wanted, it was a pleasant surprise to know that it wasn't as expensive as the dealership had said it would be. The rep made the sign up process easy. He was also very informative as to what they covered. I was looking for full coverage, 125,000 miles, and I got that. I'm happy with Endurance.

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    Claims HandlingCoverageStaff

    Reviewed Nov. 28, 2024

    Signing up with Endurance was easy. Chase was my rep and I liked him immensely. He was good. However, the claims process took a long time. I had a mishap with my car. I side-swiped a pole that was not visible from where I was parked. I got the outside of the car fixed, but we didn't know at the time that underneath my car was also a lot of damage from sliding against the pole. Endurance would not cover that and I couldn't get anybody to listen to me. I don't think the people at the garage could get anybody to listen to them either.

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    Staff

    Reviewed Nov. 28, 2024

    The young man I talked with was very professional and patient with me trying to find all the information he needed. I wish I would of written his name down. Very kind and sweet. Been checking around for an extended warranty. It's good to know I will be protected because you never know when something might happen. Thank you.

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    Coverage

    Reviewed Nov. 27, 2024

    It was relatively easy to sign up and get the policy.

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    Coverage

    Reviewed Nov. 27, 2024

    My car was out of warranty and I needed some coverage. The sign-up process with Endurance was pleasant.

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    CoverageStaff

    Reviewed Nov. 27, 2024

    I got three Endurance policies. Leon helped me sign up, and it went smoothly. So far, everything's good.

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    Reviewed Nov. 27, 2024

    Endurance treated me fine when I signed up. Everything in the sign-up was fine.

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    CoveragePriceStaffBilling

    Reviewed Nov. 27, 2024

    The rep that I talked to explained everything, like everything they did, what they covered, and the payment process. We got everything squared away. He was a good guy. He was very cool. Paying $122 a month is worth my car being protected from anything that happens to it.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Nov. 27, 2024

    When I called Endurance, I got an amazing quote and signed up right then and there. The sign-up process was quick, easy, and very understandable. I got the full coverage.

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    Customer ServicePriceStaffRates

    Reviewed Nov. 27, 2024

    Endurance's customer service was excellent. The man that I talked to was very professional and very informative. It was a great experience. I like the cost. It was very reasonable. I did compare it with other ones, but Endurance has the highest rating. I'm glad I made the purchase.

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    Reviewed Nov. 27, 2024

    Signing up was fine and it was explained to me. I thought it sounded good, so I decided I better give it a try at least.

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    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Nov. 27, 2024

    The Endurance rep was very nice, kind, and she waited for me when I signed up. 'Cause when I first talked to her, she was telling me about it and after she went through everything and she gave me my price, I said, "No, I ain't got the money in my account right now. Could you call me back the next day?" She did just that. I told her what time that I was getting out of work and she called me at that time. They did an awesome job.

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    CoverageTechPriceStaffRates

    Reviewed Nov. 27, 2024

    I wanna be insured on my truck and Endurance had better rating and reviews than everybody else. The reps were good and had all the answers to the questions that I had. It was a very easy experience. I would highly recommend Endurance. It won't be a fully covered truck especially on parts that are very expensive at the dealerships so it would be worth it. Plus you get more certified parts.

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    Coverage

    Reviewed Nov. 27, 2024

    I was trying to be smart and be covered which was why I looked into auto warranties. The signup process with Endurance was very easy and I was very satisfied.

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    CoverageTechPricePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 27, 2024

    I just bought a brand-new vehicle and the extended warranty is financed in the loan for close to $5,000. Instead of financing it for six years, it doesn't make any common sense. I'd rather pay the premium every month. The program that I have with Endurance supersedes the contract that I would have had with the Ford dealership. Their extended warranty that I was paying five grand for only went for two years whereas this other contract is gonna go for four years. And in the long run, it will be cheaper and a better product.

    I got the whole nine yards concerning coverage. But you gotta get your 1,000 miles in and the 30-day waiting period for any pre-existing kind of issues that might have been going on with the vehicle, which will be up in another day or two. So if something were to happen today, I still couldn't make a claim because it hasn't been 30 days. I’ve had Allstate and it has a similar program. But this one with Endurance will outperform that other contract simply because of the benefits with it. Signing up was easy. It's just having the patience to go through the rigmarole. I wouldn't even hesitate to recommend Endurance.

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    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsStaffValue

    Reviewed Nov. 27, 2024

    I had done my research before I contacted Endurance. I was with CNA National Warranty when I bought the car and it expired in April of this year. The car has such low mileage on it and I was wondering if I wanna buy another warranty. But the rep from Endurance was very professional and explained everything. He gave me the discounts for being a veteran and with the shape that the car's in, I prepaid it all at once. The gentleman was straightforward and very nice. I would do business with him again. I never met him but it was good customer service. It was a very good experience with Endurance. I've contacted my younger daughter. Her cars are running out of warranty and I told her to call them.

    Endurance is one of the best in the business and so is CNA. All my new cars have always had CNA warranties and my newest car has a CNA mechanical wrap warranty. But Endurance didn't offer that. I usually hang on to my car anywhere from 10 to 14 years and the only way you can get your money out of your car is to keep it running good. I had a 10-year, 150,000-mile warranty on the car when I purchased from CNA. Endurance is aftermarket and this is not quite 50,000 miles for four years. So, it's still expensive even with the discounts, which is why I would prefer to have a wrap warranty offered at the time of purchase. Because if I have to pay $6,000 out of my pocket for a wrap warranty, it's worth the money than trying to renew it down the road and then you end up with a four-year warranty that costs quite a bit.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 27, 2024

    Called in and spoke to Amber this morning. I was looking for information and needed to make a change to my policy. Amber was very professional. Amber accessed the information on my account and was able to assist in making the requested change on the first phone call.

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    TechStaff

    Reviewed Nov. 27, 2024

    My uncle always keeps me on point about my cars and he said it's best to get a warranty. I got my car from a dealership and they referred me to Endurance. The reps were nice and communicative and I accepted what they had to offer.

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    CoverageStaff

    Reviewed Nov. 27, 2024

    We had moved from Hawaii to Colorado Springs and when I purchased my Toyota in Hawaii, I didn't realize I was only purchasing a warranty that was good in Hawaii. I was told that it's only good in the Toyotas in Hawaii. I wanted to be protected and decided to get one. I got full coverage from Endurance and it was very easy signing up. The rep was great.

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    Staff

    Reviewed Nov. 27, 2024

    The Endurance guy I talked with was excellent. He answered all my questions. It was a good experience. Endurance is a good company to go with. I would recommend them.

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    Customer ServiceCoverageStaffRates

    Reviewed Nov. 27, 2024

    I looked into auto warranties to make sure the car was covered. With an older vehicle, I’ve heard some horror stories. Endurance got a good rating. I researched the top five warranties and they were in the list when I pulled it up. When I signed up, dealing with the rep was very good and when I joined, everything went well. They were efficient. But when I called Endurance today, I did not get the same treatment. The person I dealt with today wasn't as good as the person that I dealt with when I first joined. They said they were sending me the insurance policy and the cards. I got them through email but I still wanted the hard copy. So, the rep said they would resend them because I never received them.

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    Sales & MarketingStaff

    Reviewed Nov. 27, 2024

    I researched online and decided on Endurance and I'm happy with it. The sales reps treated me good and answered all my questions. They were very polite and helpful.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 27, 2024

    Endurance is more business-like compared to one of the other companies I called and the sales rep was very professional.

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    Staff

    Reviewed Nov. 27, 2024

    The Endurance rep was able to answer questions and get me signed up for it. Hopefully, we don't need the warranty. But if we do, we have it. The rep said that if something was wrong with our vehicle, we could take it to any reputable person.

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    Customer ServiceCoveragePunctuality & SpeedHonesty & Transparency

    Reviewed Nov. 27, 2024

    I bought the top warranty from Mathew **. He assured me that my led lights in my 2020 Mercedes e450 cabriolet would be covered. I questioned it. He again said, "Absolutely it's covered." He said he worked there for several years and he knew they were covered. The whole inside of the car is all ambient lighting through the whole dash and vents. When I got the policy after buying it says absolutely no lights, let's are covered. NONE. I just called and talked with him and suddenly he doesn't remember. He didn't realize those were not covered. He said he has been there for 7 years. They will lie to you and hope you don't read the fine print till it's too late. Bunch of crooks.

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    PriceStaff

    Reviewed Nov. 26, 2024

    Talking to the Endurance representative was pleasant. He was knowledgeable. I had questions that he could answer. We had a few laughs. So far so good. We’ll see how it goes if I have a claim. I have a great car. I expect no problems. But repairs on my car are expensive.

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    CoverageTechStaff

    Reviewed Nov. 25, 2024

    Izzy was very knowledgeable, efficient and friendly. He was a pleasure to work with. He respected my needs on financial restraints. He offered $126 savings per month which is helpful. He explained 5 yrs contract vs. 7 and 76000 miles vs. 125000.

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    TechMaintenance

    Reviewed Nov. 25, 2024

    I been with this company for about 5 years from one car to another. When it needs to be fixed I can take it to the dealer and only pay a little amount because I have my money in their hands. Thank you.

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    PriceStaffRates

    Reviewed Nov. 25, 2024

    I had my sites in canceling my membership, as Leo was willing to help me find a better deal, at a better price and to explain to me what other benefits that Endurance was willing to provide was very helpful. Thank you for making me feel at ease. Thank you so much for showing concern in my situation.

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    Customer ServiceCoverage

    Reviewed Nov. 25, 2024

    Good customer service, I'm a first time customer, I noticed a commercial of Endurance car warranty and I was in need of a warranty for my 2014 Nissan Maxima. Hoping when the time comes for use of the policy there will be no problems. I had no problem with the customer service .

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 25, 2024

    The rep who helped us with getting a quote was so great to talk to that we enrolled on our first call! He was knowledgeable, polite and did a great job representing your company! If you can find out who this stellar employee is, please let him know how great he is!

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    James increased rating by 3 stars.
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingTransparencyHonesty & Transparency
    After a positive interaction with Endurance Warranty, James increased their star rating on Dec. 12, 2024.

    Updated review: Dec. 12, 2024

    Update, at first I had a humiliating experience because of the lack of experience with one of the employees but I'd like to thank Miss Missy, for her professionalism and Her experienced helping wisdom and Her time for reaching out to me almost two months after my humiliating experience with one of the employees that unfortunately doesn't have the same wisdom or the intelligence to know how to show kindness and respect as well as compassion for the next person/customer's that do business with Endurance/Everything Break's,

    Miss Missy reached out to me and is going to take the steps needed to further My relationship with Endurance and I couldn't be more humbled by the way She's handling the issue with My vehicle to help me get It repaired and get My Family and I back on the road and I have to say it couldn't have come at a better time than right here at Christmas time.

    Miss Missy thank you so very much for your help and Respect as well as your professionalism. I truly appreciate you, you have restored my Faith in Humanity and given Me a new found Respect for the bigger corporations and shown Endurance really cares about their customers as a whole as if they are family because I haven't ever had anyone other than my family members treat Me with as much care and Respect as You did during our conversation together over the phone.

    Thank You Miss Missy, and Endurance for keeping Your word. I'll be with you all for a very long time and I Recommend Everything Break's To Everyone That Reads This. God Bless You All And Merry Christmas and Happy New Year Safe Travels To Everyone.

    Original Review: Nov. 25, 2024

    This company Endurance/Everything Brake's took my money out of my account every month. After 4 months of paying with auto pay I tried to make a claim because my truck broke down and I was humiliated, called ugly names and this guy said all kinds of accusations towards me and told me I would more than likely not be covered and anything over $100 dollars. I would have to pay for towing, that was not what I was told to begin with, and I would more than likely not be covered because my truck was old. I said you knew that when you took my money the day I signed up?

    I recorded everything from day #1, every conversation. I'm so glad I did because the Lady I signed up with said everything was covered from bumper to bumper and the man that said I was lying said no one would ever say that but I have the recording of her saying just that so then he said I wasn't covered and sent me a total different contract then the one that was sent to me the first time so they sent two different contracts that doesn't match.

    We've since lost our business and in the process of losing my house because this is the second month and they're saying if I don't keep sending their payments they'll turn me over to the credit bureau because of the lies told by Endurance/Everything Brake's. Endurance takes your money but line 5 is who you deal with and they don't want to fix your vehicle. My family is devastated and almost homeless now because of Endurance Everything Brake's so no My experience was humiliating and not a good one at all. You would think someone from corporate office would try to reach out being is how My payments were on time every time with Auto pay and no problem getting the payment. But I've only been threatened with them trying to ruin my credit after being lied to and humiliated by their employees. Sad but I'm talking with a law firm to see what we can do about it I'll update everyone later on this matter. God bless everyone.

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    Price

    Reviewed Nov. 24, 2024

    Everything was on the up and up with Endurance to me. I wanted it cheaper and I had gotten the warranty cheaper with the other company. Other than that, I was satisfied.

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    CoverageTechStaff

    Reviewed Nov. 24, 2024

    The rep was good. He was also polite. He explained everything, like what the policy entails, what's covered and not covered. They have good, quality coverage. You can use it at most dealerships, where some you can't.

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    CoveragePriceRefunds & PayoutsMaintenance

    Reviewed Nov. 24, 2024

    I had to get a water pump replaced one time and that the process wasn't very seamless. It was like a back and forth. But then again, I don't know what BMW was trying to get out of Endurance but it wasn't as seamless as I thought it would be. I thought it was like, “Hey, look, water pump doesn't work anymore. The water pump doesn't work anymore, and I need it fixed.” It was something where the water pump wasn't working and, normally, because my car has high mileage, they have to take off your thermostat. In either case, they have to take your thermostat off to get the water pump off.

    The guy told me, “Hey, look, we gonna change the water pump, but you might as well change the thermostat. They come together. And if you put the old one back on, more than likely in the future, that's gonna become an issue.” So, it makes sense to change both of them. Instead, they didn't wanna change them. They was like, “No. It's still working. We're not gonna pay for that. And put the old one back on.” Which it just seemed stupid, because I'm pretty sure my car is gonna need a thermostat pretty soon anyway. So, then little stuff like that, that it may have cost extra. But again, I'm gonna come back to you anyway and tell you, “Hey, look, now, this is not working.” It just seemed really inconvenient and unnecessary. Especially if you have to take it off anyway. It's not like they have to do something extra.

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    Contract & TermsCoverageMaintenanceStaff

    Reviewed Nov. 24, 2024

    I've been left with a broken car twice now and got denied both times over some technical crap that they pull up and word in their own way. They have taken my money every month and refuse to hold up their end of the agreement when i finally needed them. The plan they stuck me with clearly states the turbo charger is covered and all internally lubricated parts. But when mine started failing, they deny me because it was leaking from a seal??? What else is gonna happen to it? I feel like they have screwed me the only 2 times i needed them, they have turned their back on me and weaseled their way of helping me. They make it sound good, but then find some way somehow to get out of doing their part. Read your contact because they like to play with words and will use it against you the second something goes wrong with your car.

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    Customer ServiceStaff

    Reviewed Nov. 24, 2024

    Great customer service. He knows the product but more importantly he knows the customer base. Friendly and down to earth. Nothing like a typical phone service call. Great attitude and attention to detail. The company knows the product. Great. Great. Great. The associate knows the customers.

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    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed Nov. 24, 2024

    Endurance Warranty is a scam company. I have a 2008 Honda Civic covered and paid for over one year. I called them to see if they could cover the exhaust system and muffler before the repair. The representative told me that they would fully cover the exhaust system but not the muffler. She said the mechanic needed to call Endurance to start the claim. After that, I told my mechanic to start the repair. After the mechanic finished the repair, he tried to call the endurance to start the claim multiple times. My mechanic has difficulty time to contact them.

    Once the claim was filed, the endurance representative told me that they denied the claim. They covered the claim if there was prior authorization and covered the exhaust valve only. They were playing words with me about the contract. I was so mad that they didn't tell me especially about the prior auth and only covered certain parts over the phone. They were so cunny and dishonest. They must be shut down for this dishonesty and reported to consumer fraud.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 24, 2024

    I bought a Corvette and it had about 30,000 miles on it and I figured I better get some more warranty. I got online and it said Endurance was number one. Signing up was simple. I called them up and the rep did everything online. He was helpful and nice.

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    CoveragePriceStaff

    Reviewed Nov. 24, 2024

    Purchasing a policy from Endurance for my 2018 Dodge Ram was a piece of cake. Their reps did a really good job. I wish the cost was less but so far, it's been affordable. As of this point in time, everything's good. I'm satisfied.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Nov. 24, 2024

    If my transmission or my engine gives out, Endurance is willing to replace it for a deductible, and that right there caught my attention because I love my Jeep. I wanted to insure it and ensure that my Jeep gets another transmission when it goes out. Signing up with Endurance was so easy. All I had to do was give them a call and ask for a quote.

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    Customer ServiceTechSales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed Nov. 24, 2024

    I went to ConsumerAffairs and Endurance had the best warranty to go for. But when I called at first, they didn't return my call. I reached out to them again and this time, I talked to somebody and we discussed everything. The company I had at the time was a third party deal, which I wasn't too happy with. But Endurance was dealing within their own offices. Then, it turned out that they were cheaper than what I was paying with more benefits than what I had. When I called the other company to cancel the plan, they tried to get me to stay by cutting my price another $40. But to my mind, "they could have given me that deal the first time. So, I went with Endurance. Their sales rep, Casey, was extremely helpful and nice. She didn't try to talk me into anything I didn't want and she just gave me the facts. I've also done my own research and some things she told me I already knew anyway. So she sort of solidified my decision.

    They got everything I needed but they could have done better with the communication. I made another call yesterday to somebody because I had an issue when I was trying to set up my Endurance app on my phone. I put in my contract number and my VIN number. Then I put what was on the paper, but the last number got cut off and I couldn't get in the app. I called them about it and the rep sent me another copy of the contract where it had the number. And still our contract was wrong. But the number at the bottom was correct. So, I used that number and that got me in the app. Other than that minor issue, I didn't have any problem. The price was very reasonable and their app is very easy to use once I got it set up.

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    Customer ServiceTechTimeliness

    Reviewed Nov. 24, 2024

    The signing up process at Endurance was easy. I did it over the phone. I felt I had all the information I needed. I've already used it and it worked well. We had some gasket issues on the top side of the vehicle. They replaced them. I took the vehicle to the dealer and the dealer called Endurance. The next day, we were ready to go.

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    Customer ServiceCoverageTechSales & MarketingOnline & App

    Reviewed Nov. 24, 2024

    My warranty is up on my truck and I didn't know if I wanted to go with the original warranty with GMC. I went online and checked out Endurance. I watched their ads on TV and I've seen Danica Patrick. I've also talked to her before. Then I got a call from this gentleman from Endurance and I thought they might be the better choice. He was very nice and there was no pressure. We lost contact on my phone because I was having trouble with it. So it took a little bit. But he got back with me and we finished out the deal. He also gave me discounts on the coverage. The guy knew what he was talking about and what he offered fit my budget. So, hopefully, I'll be pleased. But he said he would send me the information to where I could download the policy and I never received it. I called them yesterday then they sent me the link, so I downloaded the contract which consist 34 pages.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 24, 2024

    The sign-up process at Endurance was fairly easy. Their reps were very helpful. I haven't had to use it yet to see how it works, but as far as customer service is provided, their customer service has been outstanding. With everything going up, especially when you're looking at insurance rates in different areas, like the area I live in Mississippi, car theft is on the rise. I can understand why the rates of car insurance are going over. But for the price that I'm paying and the service that they're gonna provide, I think it works out well.

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    Customer ServiceTechPricePunctuality & Speed

    Reviewed Nov. 23, 2024

    Endurance's sign-up process was efficient. The person called me back quickly, and it was very easy to sign up. We went over the basics, and then he said that my contract would be coming. We talked about the deductible. We talked about the 30-day grace period before it went into effect.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Nov. 23, 2024

    I thought I would be getting some warranty paperwork in the mail describing what was covered and whatnot, but I had failed to get that. After digging and digging, I went back into my spam this morning and I did find it, but I couldn't open it. It was too old to open. I called Endurance and they sent me a new one. Everything's looking good. I understand it all. I've also got the paper copies on the way. So I'm satisfied with that.

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    Reviewed Nov. 23, 2024

    Everything went very smoothly. Everything about the warranty was explained and everything is on the paperwork that they sent me.

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    Claims HandlingPunctuality & SpeedMaintenance

    Reviewed Nov. 23, 2024

    Signing up with Endurance Auto Warranty was quick and easy, not like a claim. My repair place put claims for two vehicles. It has taken forever to get answers back. I've had a warranty on my Honda for years. Never got to use it until 2022. I tried to use it again in 2024. They have been giving me the runaround about oil changes when the repair has nothing to do with oil changes because the oil change has all been on time. I'm still having trouble. Endurance has to speed up the claim process. They couldn't combine one thing with the other. Mine is about struts and the timing chain, and they have been talking to me about oil changes to hold it up. I don't get it.

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    Punctuality & Speed

    Reviewed Nov. 23, 2024

    Signing up with Endurance was very simple, quick, and easy.

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    CoverageTechStaff

    Reviewed Nov. 23, 2024

    It was a good experience. The person that I had was very friendly and patient. Endurance Auto Warranty was very thorough with explaining to me what the insurance covered. A lot of dealerships accept it. That is one thing that made me change.

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    CoverageTechPunctuality & SpeedStaffTransparency

    Reviewed Nov. 23, 2024

    I did the internet research, and the Endurance warranty appeared to be the one that best fit my needs. Signup was excellent. Upfront, transparent, understood everything that was contained in the contract. I got all the information I needed. One of the things that other companies would do would start the effectiveness immediately. But I still thought Endurance was the better product even though I had to wait 30 days and 1,000 miles. I have a friend I had dinner with last night who is looking at doing the same thing, buying not a new car, but something with low miles. If it does not have a warranty, I'm going to put him in contact with Endurance Auto Warranty.

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    PriceRates

    Reviewed Nov. 23, 2024

    Endurance Auto Warranty's price is a little high, but everybody was like that. We needed to do something and we decided to do that.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffRates

    Reviewed Nov. 23, 2024

    I signed up with them about a month ago. I did a little bit of research before I signed up and I called the dealer and asked if they take Endurance. The rep said they accept Endurance and with that in mind, I went ahead and I signed up. I didn't have any issues with the signup process. They explained everything and I was able to verify from my personal research that everything they were saying was accurate.

    They did not try to force me to sign up or to buy their product. The rep went through all of the details of the different plans that they had, what they offered, each step, and the pricing with it. At the end of it, he said that if I'm interested, I could let him know or I could give them a call back at my convenience, which to me says that they didn't have to force me into signing up or bully me into saying, "Hey, you have to buy this product because I went through this whole spiel with you." Also, there was a clause that said the price doesn't increase for X number of years. For me, that was important. And they have an app, which I downloaded. It's very user-friendly. The information as well as the policy number is there. The information that you would need is readily available.

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    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 23, 2024

    An extended warranty was something I would need. You always wanna have protection, just like if you own a home. You want warranties on new appliances. It's not a brand-new vehicle, but it was new to me, and it’s my pride and joy. I wanna take care of it. Endurance stood out to be the best with their follow-up right away. They're taking care of their paying customers who keep them in business. It seemed like they cared about their people and took care of their property. I was allowed to pick the policy I wanted and when I signed up, the reps were not pushy and I appreciated that. Some of these companies you talk to wanna push you on the most expensive. But the reps from Endurance walked me through and told me what they had to offer. I am elderly and they went over it several times with me to make sure I understood. They were polite and helpful, which was why I stuck with them. They were wonderful and they should keep up the good work.

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    CoverageSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Nov. 23, 2024

    I looked up CarShield online and people mentioned something about them being a broker and I didn’t like the sound of it. I also looked up Endurance and people said they were better. So, I decided to work with them. The sales rep was very good. Everything is expensive right now and with my car paid off, I want to keep it for as long as I can. Extended coverage is important because paying for repairs out of pocket is expensive.

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    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaffRates

    Reviewed Nov. 23, 2024

    I replaced the car that had some repair issues that caused me to sell it and buy another one. I was worried that I would face those same issues again and I saw on the internet the top 10 car warranties. I researched and saw Endurance so I gave them a call to see how much it would cost. Larry, the sales rep, was sharp and polite. He wasn’t pushy. I told him what I wanted and he understood and got me hooked up. It was simple and didn't take very long at all. Everything went well. The price is around 100 and when they amortize it over 48 months, it's $118 a month. It’s cheap insurance for something that can cost $10,000 to fix.

    Larry said I could go to the dealer but my dealer wasn't listed as one of their affiliated repair shops. So, I contacted him. He said I could and told me about the process. At first, I thought I gotta use somebody else's repairman. But that wasn’t the case. So, he straightened that out for me. I talked to my dealership for the car and they said they've used Endurance and that they're way better than the other company. Endurance pays and all the other ones do is put you on hold and give you the runaround.

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    Customer ServiceCoverageOnline & AppStaffBilling

    Reviewed Nov. 23, 2024

    I was gonna go with CarShield, but I looked on Better Business Bureau, and Endurance is there. When I signed up with Endurance, I talked to Chris. He sent everything the policy covers on my phone. I can open it up and tell everything I got. He said I had a 30-day grace period, but he didn't tell me anything about the 1,000 miles I gotta put on my car. I had to go through three people to figure this out. Chris never called me back but Rafael tried to explain everything to me. He told me since Chris didn't tell me the truth about the miles that I had to put on my car, I don't have to make a payment next month. He also lowered my payments every month after that to 96.50, which helps. I had a great experience and plan on staying with Endurance.

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    CoveragePriceStaff

    Reviewed Nov. 23, 2024

    I've been with Endurance over a month. The signup process wasn't difficult like with some places, and the cost and the coverage are good. It helps me due to my age.

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    Customer ServiceCoverageStaffRatesTransparency

    Reviewed Nov. 23, 2024

    My husband and I see the Endurance commercials quite often. He hears it more on his commute back and forth to the gym on the radio. The car’s getting a little older, and I'm not interested in buying a new one, so it was something we had been talking about. We sat in the car one day, headed out for an errand, and he called the number. We spoke to Rebecca, and it was a breeze. She was perfect. She was so thorough in her explanation of what the policy covers. I asked, "I understand you service the brake system but not the brake pad.” She explained that as well. It didn't lead me to have many questions because she voluntarily told me all I needed to know.

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    Customer ServiceBilling

    Reviewed Nov. 23, 2024

    They had a good program out there, but they are crooks. The customer service lady was cool, but she didn't send my paperwork to my address, and it's been a month. They want you to pay 100 some dollars for four years but I ain't seen a bill.

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    CoverageTechPriceStaff

    Reviewed Nov. 23, 2024

    I have a 2010 Silverado and my warranty ran out. The dealer offered Endurance to me for an extended warranty and I decided to sign up with them. I talked to their rep and he explained to me how it worked and what it cost. The policy activated one month after I signed up and it's for four years or 100,000 miles. I’d tell my friends to check out Endurance before they sign up with anybody else.

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    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed Nov. 23, 2024

    I always wanted to have insurance for my car. If anything happened to it, I won't have to be out of pocket with all this money. So, I decided to sign up with Endurance. They were good and whatever I told them, they weren't harsh about it. They were very professional and they answered my questions. Sometimes when you change insurance, people are going to have a nasty attitude about it. But they didn't have a nasty attitude and overall, they were very nice people.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceBillingRates

    Reviewed Nov. 23, 2024

    I was making sure that I had my vehicles covered in the event of a breakdown and I have two cars that I covered with Endurance. Before, I was with Everything Breaks and I only had one car covered with them, but I had a hassle with them trying to get an object fixed, which I ended up paying out of pocket for. I found out that it's something that Endurance doesn't cover either. But because my cars are over 100,000 miles, I couldn't go with the full bumper-to-bumper warranty. So I chose the next step down and I'm satisfied with that. My cars are running fine and I keep them in good shape.

    Signing up with Endurance was very easy and they were able to explain to me exactly what everything was going to cost, how much the policy would be, and when it will go into effect, which were things that I wanted to know. The policy won't kick in until November 22nd, which is just a couple of days away. The price is a little bit more than I was paying initially, but it's still good because of the quality of the service. My first payment is due tomorrow and I have two cars which are under separate policies. Their payments are also separate and I can't combine them. I've asked them about it but I was told that they don't do that. I want to make sure that they're both set up on autopay, so I'm I'm going to call today and verify.

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    Staff

    Reviewed Nov. 22, 2024

    The rep was awesome. He was polite. He threw me lot of information. I have no complaints whatsoever with that at all.

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    CoverageTechStaff

    Reviewed Nov. 22, 2024

    When I bought my car in 2014 and paid cash, I got a six-month warranty. When that ran out, I still got that car and only got 31,000 miles on it, I took an Endurance contract for six years. It just ran out now. Since I’m elderly and decided I'm gonna keep the car, I renewed the Endurance contract recently. I only used the service once at the Ford Garage, but they took care of everything with it. It was for my air conditioning at the time and it was paid 100%. I just wanna be safe and make sure I'm covered if something goes wrong. Endurance has been real good, so I would definitely not fail to recommend them to my friends if they were looking for something.

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    Customer ServiceCoverageTechPricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Nov. 22, 2024

    I had some smoke come out of the back of my exhaust. So I contacted Endurance and they told me I could take my car anywhere, and then they would cover it because I was already past my 30-day waiting period. I asked them, "Okay, can I take it to an actual dealership?" They said, "Yeah, sure." So I took it to the dealership and they told me that I needed a whole new engine and Endurance didn't want to cover any of it. I ended up having to pay over $200 out-of-pocket for them to assess it when Endurance told me they would cover it.

    I took my car to another shop because it ran smoothly. So I knew there was nothing wrong with the engine. It was not making any noise. It just had that smoke, and then it had a slower start when I mashed my little start button than it usually did. The other shop said, "No, there's absolutely nothing wrong with your engine. There's a code coming up about the timing." He said it could be the timing chain or a timing solenoid. I happened to be in Gadsden, Alabama at the time because my mother was in the hospital. So I was there for two weeks. But luckily, I work from home so I was able to bring my equipment with me. Now I'm back home and I've got my car at another shop right now. He's gonna be looking at it and let me know what they say. But I don't know if Endurance is gonna cover it or not.

    When the first shop lied and said it was my whole engine, they were just wanting to make money off of me. Endurance wasn't gonna cover it. There's a guy here in town that I use any time I've ever had issues over the years. So, I'm getting a third opinion from him and then find out exactly what's going on because I trust him. The girl that I spoke with on the phone from Endurance was extremely friendly and she did explain everything. So I was happy about that. I did get really good customer service. But I was frustrated, and I don't know what the process is gonna be yet. Once I get my guy's final say-so, then I plan on contacting Endurance.

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    PriceStaffRates

    Reviewed Nov. 22, 2024

    The representative explained everything. So, it was a good experience and the price is reasonable.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 22, 2024

    I was looking for full coverage on the car and the rep went through what was available and what I could get on my vehicle. I picked the one that had the most coverage and that's what I wanted because a lot of the electronics on them, you don't know what's gonna break first or next. He went over all of that. He said, "A lot of the companies that do this type of thing have a cap." He added that they have no cap. So if the mechanic says it's gonna cost $300 labor, they pay it. A lot of these have a cap of 100 or 150, and then you gotta pay above that. But Endurance doesn't do that. So that was a good thing for me and one of the selling points as well. At this point in time, since I haven't really used them to have something done, I just did the signup process and they said they would send me an email with the information, which they did immediately.

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    Staff

    Reviewed Nov. 22, 2024

    The rep was very pleasant. He knew what he was talking about. He went over everything. He was just excellent. It was a good experience. The sign up process was very easy and simple. It didn't an hour and it went well. I recommend them to anyone.

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    Honesty & Transparency

    Reviewed Nov. 22, 2024

    You have been very patience with me. I really like the way you take your time explaining without getting irritated. Though I was very honest with y'all about the situation with my car, you still tried to work with me. You actually gave me a lot of knowledge of cars. Thank you very much and I will be doing business with y'all when I get another car.

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    CoverageSales & MarketingStaff

    Reviewed Nov. 22, 2024

    My oldest son sent me something telling me that Endurance was running a special. So, I thought it was best that I get it so I can get the little deal. Their sales rep was real nice and kind and walked me right through the process. I wasn't confused about anything. He walked me step-by-step through it so I could understand what I was getting. I was very satisfied with the coverage.

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    Response from Endurance Warranty

    Hi, Jessie. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Nov. 22, 2024

    Recommended to my sister and she got contract with you for her BMW. We have been very pleased with your claim service and so is our mechanic! My sister is Patricia **, she lives in Huntsville Al. Your customer service is very professional and pleasant to work with. Thanks for your helpful and cordial interactions with me over these past five (plus) years.

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    Staff

    Reviewed Nov. 22, 2024

    The company is great. The agent explained everything and showed a lot of kindness. The agent name is Karolin **. She is awesome. She let me know what she is doing. What I needed to do. I want to thank her.

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    CoverageOnline & App

    Reviewed Nov. 22, 2024

    My extended warranty was about to run out so I wanna make sure I was covered for anything that could happen. I was looking around on the websites and Endurance was marked as one of the best, top warranty companies. The sign-up process was fairly easy and I was 100% satisfied. People should give Endurance a try and go with them.

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    Response from Endurance Warranty

    Arlen, we’re so happy to hear you had a great sign-up experience with our team! If you have any questions about your new auto protection plan, please don't hesitate to contact us.

    - Endurance

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsStaffBilling

    Reviewed Nov. 22, 2024

    The mechanic who works on my car referred me to Endurance. Everyone that I've talked with, even in signing up for it, has been so nice. I pay my bills online and I had a problem with the check for my first payment. It took longer for it to get there than when I pay my regular bills because they have a post office box. But they have been so patient with it and it finally got there. One time, I was concerned about the mileage. There’s a certain way you have to have a certain number of miles and the rep gave me his name and told me that I’m gonna have the number of miles by the date that he said. If I don’t, I could call him.

    I’m a widow and I hadn’t had problems with the car but in time, things are gonna start happening to it because it was getting older. And I wanted a company that I felt was gonna be reliable. I would recommend Endurance to family and friends. I've told my daughter and my son about it and just how pleased I was with how everyone treated me with so much respect and concern. I'm satisfied with what the coverage says. I haven't had an experience with it yet but from all the wonderful people that I've talked with, I'm expecting that the service would be good.

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    Response from Endurance Warranty

    Mary, thank you for recommending us to your family and friends! We're thrilled to hear about your positive experience with Endurance. We look forward to having you as a client for many years to come.

    - Endurance

    Verified purchase
    PriceStaff

    Reviewed Nov. 22, 2024

    I've seen Endurance on TV and they were sending me things that my warranty was up. They were $50 cheaper a month. The guy was professional and helpful during the sign-up process. It went smoothly and was easy.

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    Response from Endurance Warranty

    Glad to know that you had a great experience, Ronald! We look forward to continuing to provide you with excellent service!

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceRefunds & PayoutsStaffBillingRates

    Reviewed Nov. 22, 2024

    I had Fidelity Warranty Coverage and it was about to end in a few days. I was calling to see if they had extended warranties and they didn't. Endurance’s name came up in the list of folks who had car care. I've seen commercials and heard of one person who said that they had Endurance for a minute. So, when I got the interview with Endurance, I tried it. The rep talked me through everything and at the end, she also drilled me to see if this was what I wanted to do and if I wanted to go with Endurance. She told me what the cost would be and she was great in getting the cost to an even dollar for me for my budget. Budget issues are important and I get my money’s worth. They’ve met my expectations so far, especially as far as the coverage cost. I could work with the price. It’s not too bad. She explained what they would cover and what's covered, which was just about all of it.

    I didn't have to do much work. If I needed help, all I needed to do was just call them. I didn't have to be between them paying a bill and the mechanic. They would take care of everything once I put in a claim and I could pick any mechanic that I wanted to. Endurance would deal with them directly. Folks should try them for however long they need to try it. So far, things look good for me. I would share the paperwork and whatever outline they have with someone that I'm trying to convince to go with Endurance.

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    Response from Endurance Warranty

    Thank you for sharing your experience, Druscilla! We're thrilled to hear our team provided exceptional service and helped tailor a plan to fit your budget. It's great to know our claims process and coverage have met your expectations. We're here to make auto protection simple and stress-free, so if you ever need assistance, don’t hesitate to reach out. We appreciate your recommendation and look forward to continuing to support you on the road!

    - Endurance

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Nov. 22, 2024

    I had three different people tell me about Endurance. So, I came to them. I gotta get an oil change and my internet isn’t always working so the claim won't pop up if I have no data. But other than that, I like Endurance, which was why I came back to them. I had Endurance with my Expedition and when my Expedition broke down, I had no problems with it. They came and hooked it up and did everything they said they were gonna do. There was no hesitation. So, they stood up. The rep was rude a little bit but other than that, he was alright. He gave me a lot of knowledge.

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    Endurance Warranty
    Response from Endurance Warranty

    Ronald, We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We appreciate you being a customer and are here to support you with any future needs!

    - Endurance

    Customer ServiceClaims HandlingCoverageTechRefunds & PayoutsMaintenance

    Reviewed Nov. 22, 2024

    I purchased my Secure Plus warranty in 2023. This was the biggest mistake I ever made. When I filed a claim in 2024 the claim was denied. When inquiring about the denial no one could explain why it didn't pay when my contract stated the repairs was covered. The repair shop and I emailed the list of repairs needed. Long story short I paid out of pocket over 4,000 for engine repairs and rental while my vehicle was being repaired.

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    Response from Endurance Warranty

    Hi Levon, we’re sorry to hear about your negative claims experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    Thank you,

    The Endurance Team

    Customer ServiceStaffBilling

    Reviewed Nov. 21, 2024

    I had an excellent experience with my customer service representative. He was courteous and treated me kindly. He resolved a credit card issue well. I was very satisfied with the service and would recommend Endurance customer service to anyone. I was not on the phone long with the representative which was important because I was calling from work. The issue had to do with billing and the representative didn't give me a hard time for missing a payment.

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    Endurance Warranty
    Response from Endurance Warranty

    Diane, thank you for recommending us! We're thrilled to hear about your excellent experience with the Endurance customer service team. If you need further assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

    - Endurance

    Nabil increased rating by 2 stars.
    Customer ServiceCoverageTechRefunds & PayoutsMaintenance
    After a positive interaction with Endurance Warranty, Nabil increased their star rating on Jan. 11, 2025.

    Updated review: Jan. 11, 2025

    Endurance agreed to pay me the full amount, so that is good. But they did not correct their definition of a strut, so that is bad.

    Original Review: Nov. 21, 2024

    The Endurance car warranty company refuses to pay for my front struts. My warranty (policy **) says they will pay for struts but they will not pay for shocks. They are claiming I have shocks, not struts. I checked with Lexus and they said The Lexus GS 350 has struts in the front (and shocks in the back). When you look up the part numbers for this vehicle, you will find that the parts are called struts. I checked with Google on the definition of a shock versus a strut and here's what Google said: Shocks are primarily designed to absorb and dissipate energy from road imperfections, reducing vibrations and improving ride comfort. Shocks are a separate components that work alongside a spring. Struts are integrated units that combine a shock absorber and a spring within a single assembly. They are often used in the front suspension of many vehicles.

    Endurance Warranty has come up with their own definition of a strut just so that they don't have to pay for the repair. They claim that a strut is defined as shocks and springs and upper control arm and lower control arm, all integrated together. Nowhere does anybody in industry call that a strut. Industry defines a strut as a shock absorber and springs integrated together in one unit. My car is in the shop right now. I want Endurance Warranty to pay $1,700 for the repair of my front struts.

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    Response from Endurance Warranty

    Thank you for bringing this to our attention, Nabil. We understand your concerns and want to ensure we address them thoroughly. To assist you further, please reach out to us at feedback@endurancedirect.com with your contract details and contact information. Our team will review the situation and get in touch with you directly to address this matter. Thank you for your patience.

    - Endurance

    Verified purchase
    Staff

    Reviewed Nov. 21, 2024

    Customer rep. Was kind and respectful and thankful for my Military service. And I think I got a good deal. I believe you made a good decision for hiring this person. I hope you promote her to a higher position in the near future. With full respect. THOMAS **

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Thomas. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - Endurance

    TechStaff

    Reviewed Nov. 20, 2024

    Shandon ** in contracts department was so helpful in all aspects of my discrepancies. Would highly recommend them to anyone else due to this fact. Everybody else was giving me a hard time & I was actually considering cancellation but he saved the day!

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kenneth. Thank you for recommending us in your review! We’re glad our representative was able to make things right. We look forward to providing you with excellent service in the future.

    - Endurance

    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceRental Car

    Reviewed Nov. 20, 2024

    I feel like I got taken with this warranty. My car broke down 4 hours from home. Called Endurance and was told by administrator that I could not start a claim. The repair facility files. Repair facility told me who to call for a tow. So endurance won’t pay for the tow. Told me I had to have a claim to pay for a tow but it isn’t at repair facility for a claim to be filed. Then repair facility called endurance and everything that was wrong was not covered. Denied. So I paid for oil change towing, troubleshooting, systems repairs, hoses, and gaskets to get car back on the road. Do the emergency section on contract is bull. In total I had to pay $4800 for tow and repairs and $700 for car rental to go home and back to get my car. Really poor of endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Clarence, we’re sorry to hear about your claims experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely,

    The Endurance Team

    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 20, 2024

    I'm not a happy camper, I called and got two different answers and got stuck paying for something because they didn't pay for the repairs. I just feel like when I call in and asked for whomever is answering the phone to explain things to me, I'm hoping they know what there explaining and that, they know there product. Well long story short I was told to take my car in to get a diagnostic and they will pay for that and if they don't do the claim. Then I asked what was covered and the first person told me I was covered for all that would need to be done, but then the car place called and everything was denied. Now I'm not only stuck paying repairs but also the diagnostic too. I'm just disappointed, I was told you got the premium and that covers everything, not I got to pull money out my bottom when I been paying for something thinking it would help cover things like this. But I guess that's what I get for not hanging up and and doing what I always do is get a second opinion. Signed very disappointed.

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    Response from Endurance Warranty

    Talena, we regret to hear that your claims experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further. Thank you,

    The Endurance Team

    Customer ServiceStaff

    Reviewed Nov. 20, 2024

    The customer service and support received today was 10 of 10. The claims service representative was professional, knowledgeable, personable, and patient. In my book, I would recommend that he be given the remainder of the week off with full pay! Thank you Mr. **. Your customer service and support was Outstanding!

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with outstanding service, Mike. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - Endurance

    Verified purchase
    Tech

    Reviewed Nov. 19, 2024

    I used it once and it saved me a lot of money. Very satisfied with your company. I sold my vehicle and the buyer wants to pick up the warranty. I hope this goes easy. Please send me another review when this action is finalized. The contract is paid in full through 1/10/2027. The buyer is a good friend and I just want him to have the satisfaction of knowing the vehicle is protected.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Harold. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - Endurance

    Customer ServiceCoverageTechPriceStaffBillingRates

    Reviewed Nov. 19, 2024

    The representative who helped me today was very kind and knowledgeable. I was calling to cancel because I'm trying to make some cut back as finances are very tight right now, I need to find ways to save and I am trying to buy a home within 12 months before I'm priced out of my rental. Let's face it.. the rental market is brutal since there is no rental cap. She offered to defer my upcoming payment to allow myself some time to think it over and reconsider and lowered my payment a little. She is absolutely correct and I know this from experience having to make repairs every year on my vehicle. I know it sounds like she may be trying to keep me under contract, but let's be real. I do see a pattern with my vehicle that is almost 10 years old. I do not plan to replace it if I can keep it running. Thank you for the reality check, kind words, and offer to allow me more time to reconsider and reevaluate my financial situation.

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    Endurance Warranty
    Response from Endurance Warranty

    Michelle, we’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us.

    - Endurance

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Nov. 19, 2024

    I was interested in two warranty companies for a single vehicle. I had received mail from both Car Shield and Endurance. I decided to call Endurance first and connected with Shawn Mitchell. Shawn was professional, knowledgeable, kindly and personable. While Shawn continued to talk with me, to ascertain all possible options available which provided me a quote that reasonable with a $100 deductible. My second vehicle which still had almost a year left on it, however at a higher deductible than the $100. Shawn was able to give me a lower quote due to my lower mileage and then gave me a lower $50 deductible because of senior discount. I was very pleased with my call with Shawn’s abilities that I ended up having both my vehicles with Endurance. Endurance is fortunate to have an excellent staff member as Shawn. I hope my Endurance policies will provide me with the same experience as I did with their staff member.

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    Response from Endurance Warranty

    Dennis, Thank you so much for choosing Endurance to protect your vehicles. We're glad to hear you've had a positive experience with our team. We look forward to providing you with excellent service and are here to support you with any future needs.

    - Endurance

    Verified purchase
    Contract & TermsPrice

    Reviewed Nov. 19, 2024

    The truth of the matter is that Endurance has been a life saver for me and my family. We had a transmission to go out, and another one was put in our car by Endurance and it only cost us $100.00. Just this past week a radiator leak and a battery went bad and we needed an oil change. Total cost of the job $1800.00. My cost $403.00. Endurance paid a portion of the oil change and part of the cost of the battery. I can tell you without a doubt that Endurance Extended Warranty company is the best in the business.

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    Response from Endurance Warranty

    Greg, We're glad to hear you've had a positive experience with Endurance and that our coverage has been a lifesaver for your vehicle. We appreciate your review and are here to support you with any future needs.

    - Endurance

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 18, 2024

    This my second car to add to this company. They have customer service and good plans and prices very good cheap and easy access to navigate. Thank you Endurance and very good people on phone service. They answered quick and the help is very good. They help me with my quote on both cars. Never have I problem. They answer nice.

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    Endurance Warranty
    Response from Endurance Warranty

    Marco, thank you for your loyalty over the years! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We appreciate your recommendation and are here to support you with any future needs.

    - Endurance

    CoverageStaff

    Reviewed Nov. 18, 2024

    They were very polite and very helpful to my needs. I would recommend anyone who is looking to insure their vehichles with a reputable company to take care of things in a timely manner with the utmost generosity.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Roy. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - Endurance

    Verified purchase
    Staff

    Reviewed Nov. 18, 2024

    Only been with Endurance for a couple of weeks so don’t know how good it is. The lady I talked to was very professional and explained everything to the point it was understandable. Time will tell on how good it is. My truck is a 2013 and I am sure things begin to fail but I hope not. I did research and found that Endurance is better than the rest and again the lady I talked to was very helpful and kind. Thanks.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Dennis. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - Endurance

    Verified purchase

    Reviewed Nov. 18, 2024

    I've enjoyed the contact with my delegate you have given. All easy and the guy was awesome as to doing his job. Good information and description. I would relate and turn any of my buddies on to this service.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Andrew! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. - Endurance

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 18, 2024

    The person I talked to was very nice and seemed to be knowledgeable about Endurance. I felt like she made sure I understood what she was telling me and asked me if I had any questions several times during our conversation. She gave me telephone number to call if I had any questions.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sandra. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime! - Endurance

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Nov. 18, 2024

    Tony was very easy to work with. He explained everything fully so that I understood the policy that I was getting. we went over many things, and I had many questions which he answered to the full extent of his abilities. I was going to wait and purchase the policy at a later date, but after talking to Tony and him working with My financial hardship, he made it work. Policy bought! Thank you Tony!

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Sandra. We’ll make sure that they receive your feedback. We're sure it will make their day!

    - Endurance

    Customer ServiceTechRefunds & PayoutsBillingHonesty & Transparency

    Reviewed Nov. 17, 2024

    I purchased the Endurance because we bought a older truck and after been told all the lies from them signed up. When we got the contract it was written so small it could not be read especially by 76 year old. Took several calls to get the card. They changed the payment to the prime program to something else and increased my payment to $165.00 monthly. They make it hard to cancel program. They refused to pay for service on our first repairs. If it sounds too good to be true, DON’T DO IT!!! They require you to have cancellation notarized. There is so much more to tell you about, but don’t see the point. BUYERS BEWARE!!!!

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    Endurance Warranty
    Response from Endurance Warranty

    Chris, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Reviewed Nov. 15, 2024

    Don't waste your money with Endurance. I've had plenty of extended warranties and dealt with many different companies. Endurance utilizes a 3rd party claims department to put someone in between the customer and the company. They will look for every way possible to reject your claim and if you try and talk to someone about it, you get the runaround like nothing I have ever experienced. It's unfortunate they have forgotten why they are in business - to assist a customer rather than create a system that makes it difficult to get a problem resolved!

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    Endurance Warranty
    Response from Endurance Warranty

    We’re sorry to hear about your experience, Jerry, and we truly value your feedback. We aim to provide the best possible service and support to our customers, and we regret that we did not meet your expectations. If you’d like us to review your situation further, please reach out to us at feedback@endurancedirect.com with your details, and we’ll work to resolve this for you. Thank you for sharing your concerns with us.

    - Endurance

    Claims HandlingCoverageTechPriceRefunds & PayoutsRates

    Reviewed Nov. 15, 2024

    Have been with Endurance for over a year. When my transmission was going out in my 2018 Toyota Tacoma I took it to my dealership for a diagnostic as required. Endurance sent an adjuster out and denied my claim immediately. I was never sent any paperwork when I enrolled. They denied my claim because they said it had a leak on the tail shaft. Mind you there were no leaks visible in my carport or during the oil change 2 weeks before. This is a sealed transmission therefore there is no dipstick to check transmission fluid levels and no leaks were detected either in the carport or during the oil change. The 2nd excuse for denying the claim was because we drove it to the dealership, a short distance away and they claimed it should have been towed because driving it 3 miles to the dealership caused more damage.

    My dealership disagreed with the decision and spoke to a senior adjuster to appeal the decision. He was basically blown off by the senior adjuster. This company is a ripoff and refuses to pay eligible claims. I was advised by my service director to drop my coverage with them. That also turned out to be a horror story within itself. If I could rate them a negative amount of stars I definitely would. Now I'm having to pay over $6000 out of pocket for a new transmission.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Debra. We’re truly sorry to hear about your experience and understand your frustration. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns. Your feedback is invaluable to us as we strive to improve our services. Thank you for sharing your experience.

    - Endurance

    Verified purchase
    CoveragePricePunctuality & SpeedStaff

    Reviewed Nov. 15, 2024

    Gregory ** walked me through the benefits and the 1st party coverage quick claim settlement, this is a huge plus for an Endurance customer. I like the policy I purchased, protecting what is important and could be costly if not covered by a great company like Endurance. Thank you for making the understanding of my coverage easy.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Ed. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

    - Endurance

    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceBilling

    Reviewed Nov. 14, 2024

    Great customer service and quick response everything time. Was not working for a few months. Fell behind a month on a payment and my policy canceled out. They understood the hardship I was going thru and reinstated my policy for no extra cost. Will definitely be purchasing another warranty on my next vehicle.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience, Hector! We're glad we could assist you during a challenging time and help get your policy reinstated. It’s great to hear you’re satisfied with our customer service. If you need anything else, don’t hesitate to reach out!

    - Endurance

    CoverageSales & MarketingPunctuality & SpeedHonesty & Transparency

    Reviewed Nov. 14, 2024

    I signed up with this Endurance. My vehicle is 10 years old. The promises made, I would be covered with a comprehensive bumper to bumper policy. 7 months later, I had an issue and submitted a part repair. It was rejected and told it wasn't covered on their printed list of coverages. I list over $700.00. This is a deceptive company, be aware of the lies promoted on TV ads. No regulations enforced of these companies.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Gary, we’re sorry to hear about your claims experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    Thank you,

    The Endurance Team

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com