Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,915,594 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 21, 2025
I talked to people at different dealerships, and they told me Endurance was one of the better options. I haven’t had Endurance very long, so I can’t really speak to the experience yet because I haven’t needed to use it. Signing up was easy, and I had a good experience with that. The only thing is I forgot to tell them I needed the military discount.
Hi Andre! Thank you so much for sharing your experience with Endurance! We're thrilled to hear that the sign-up process went smoothly and that you're satisfied with both our pricing and services so far. We believe that no news from customer service can indeed be a good sign as well!
It sounds like to further make the most out of your package, you might explore applying the military discount by contacting us. Our team is ready to assist you with that or leave the process easy by possibly enhancing this current positive experience. We appreciate your recommendation to others and look forward to continuing to serve your needs. Please let us know if you have further questions in the meantime—We're always here to help!
- The Endurance Team
Reviewed March 21, 2025
The customer service was informative and professional. Endurance was flexible on matching prices. They were pretty competitive.
Hi Eli! We're thrilled to hear about your positive experience with our team at Endurance. It's great to know that our competitive pricing and customer service exceeded your expectations. Thank you for choosing and recommending us! We're happy to have you as part of our community and look forward to continuing to provide you with top-notch service in the future.
- The Endurance Team
Reviewed March 21, 2025
I signed up for Endurance because my car's warranty expired and I needed some coverage. The coverage, the sales agent, everything was very good.
Hi Andrew! Thank you for sharing your positive experience! We're thrilled to hear that you found the sales agent and coverage through Endurance to be excellent. We appreciate your kind words and look forward to continuing to provide comprehensive coverage for your needs.
- The Endurance Team
Reviewed March 21, 2025
I’ve been interested in Endurance because of a lot of repair bills. The cars are getting older and racking up a lot of miles. My wife’s Jeep is over 200,000 miles now.
The lady I worked with for the Jeep was phenomenal. She was attentive, pleasant, easy to understand, and had all the answers. Couldn’t have been any better. She went over everything it covered. I asked questions about what it didn’t cover, and the pricing.
Hi Terry! Thank you so much for sharing your positive experience with us! We're thrilled to hear that our representative made your sign-up process exceptional and that all your questions were addressed thoroughly. We understand the growing importance of having reliable coverage. While we're glad to hear your experience has been satisfactory, we hope any future interactions with our claims process live up to your expectations and allow you to recommend our services with confidence. Please let us know if there's anything more we can do to assist you further. We're here for you anytime!
- The Endurance Team
Reviewed March 21, 2025
I purchased a really nice but higher mileage car and I wanted to have some extended coverage on it, so I decided to get Endurance. The price is a little higher since I’m paying monthly and I could probably get it cheaper if it’s pre-pay, but I don’t want to spend the extra cash all at once.
The signup experience has been good, but I’ve only had a little over 30 days and I haven’t used it yet. I did quite a bit of shopping before choosing them. Later, when I looked for a friend, I found a better deal with another company. So it really depends on the vehicle, some have higher rates and some have lower rates for coverage.
Hi Mark! Thank you for sharing your feedback. We understand that choosing between pre-payment options and monthly payments can be a difficult decision. Our goal is to offer flexible plans that accommodate various needs and budgets. If you have any further questions or need guidance on selecting the best plan for you, we'd be happy to assist. Please feel free to reach out to us whenever you need support. Your input is important for helping us enhance our services, and we appreciate the opportunity to serve you.
-Endurance
Reviewed March 21, 2025
I purchased an auto warranty for my 2017 Ford Fusion and so far, so good. Signing up with Endurance was easy to do. The only issue I had was when they dinged my credit card, it didn’t recognize the charge, so they denied it. I had to go back and talk to my credit card company and then it went through. It wasn’t Endurance’ fault though. I give their customer service the kudos. It’s a bit pricey but if I have a problem, it’s worth the cost.
Hi Sara! Thank you for sharing your positive feedback with us. We're thrilled to hear that you found the sign-up process straightforward and our customer service helpful. We understand the importance of resolving issues quickly, and we appreciate your mention of the timely resolution with your credit card. We look forward to being your steadfast partner on the road with your 2017 Ford Fusion. If you need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 21, 2025
The Endurance auto warranty with our Chrysler expired, so we went ahead and got a new one replaced. The sign-up process was very good. Kendrick was amazing and had all the answers. I already referred my son and he signed up.
Hi, Pegg. Thanks so much for taking the time to write us a review and for recommending us to your son! We're thrilled to hear that you're satisfied with your experience and coverage with Endurance.
- Endurance
Reviewed March 21, 2025
I drive a diesel pickup and the price for parts and labor on these things are pretty high. I wanted a little bit of coverage so I got Endurance. I contacted a sales rep and he was very good. He answered all my questions. I actually called back because I had more questions and he did very well. It’s a great program overall.
Hi William! Thank you for sharing your experience with us! We're thrilled to hear that our team has been professional and informative right from the start, addressing all your questions with ease. While we strive to provide the best services possible, we appreciate your flexibility regarding program perks. It’s fantastic to know that you feel confident recommending Endurance to others. Your satisfaction is our priority, and we look forward to continuing to meet your vehicle protection needs. If you need any assistance in the future, we're here to help!
- The Endurance Team
Reviewed March 21, 2025
Getting Endurance was a good idea because I didn't have a warranty any further on my vehicle and it's getting older. The sign-up was easy.
Thomas, we’re so happy to hear you found our sign-up experience to be straightforward! If you have any questions, please don't hesitate to contact us.
- Endurance
Reviewed March 21, 2025
I saw that commercial on TV, a race car driver, different people, saying how they saved their butts on repairs. And I bought a really nice truck that I love. It's huge. And getting Endurance seemed like a smart thing to do.
The cost was a bit high. There weren't too many options because of how old the truck was. And because I bought it used. It isn’t too much but if something does happen, it'll pay for itself. They told me what I could get and how much it was gonna be.
When I bought the policy, the guy told me that I was able to do my own oil changes and my own maintenance, which I didn't wanna make a claim for. But then I had called to switch my payment over to a different credit card. The lady told me that my claim would get denied later down the road if I was doing my own oil changes.
That was a little worrisome. Because I'm mechanically inclined. I'm not a certified mechanic but I've changed my own oil and done all kinds of things, replaced radiators and starters, by myself all the time. But not being able to do that put a wrinkle in my plans. I definitely don't wanna be in breach of our contract. I've had nothing but great service so far.
Hi Richard. Thank you for sharing your thoughtful review. We're thrilled to hear that you decided to invest in Endurance to protect your recently purchased truck and are enjoying the service overall.
We're pleased that your customer service experience has been generally positive, but we genuinely apologize for any confusion regarding vehicle maintenance and its impact on claims denial. To ensure clarity, we encourage direct communication with our team so your experience aligns perfectly with your needs.
If you need further clarification or assistance, please don't hesitate to reach out to us—we’re certainly here to help. We appreciate your recommendation and look forward to continuing to provide quality protection and support.
- The Endurance Team
Reviewed March 21, 2025
My car is 2018, and it's only got 80,000 miles on it, but I thought that maybe I should try Endurance out because it might have a transmission go bad. I saw them on the TV and their rep was respectable.
Hi Robert! Thank you so much for sharing your positive experience with Endurance. We are happy that our team provided you with a smooth sign-up process, and we're pleased to learn that our coverage has offered you peace of mind for your vehicle. It's great to hear that you're able to navigate showing your plan at your Toyota dealership with ease. If you ever need assistance or have any questions in the future, please feel free to reach out—we're here to help. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 21, 2025
Please save your money. They do not honor their extended warranty plans. I had purchased the best plan they had for my vehicle and when I had problems they would not honor the plan. They denied my claim and wanted me to pay out of pocket before they would authorize any work on my vehicle. Please save your money. This is a terrible company.
We apologize for the negative experience you encountered with your auto protection plan. The denial of claims when in good standing is particularly frustrating, and it's never our intent to leave any customer burdened with out-of-pocket expenses their plan should cover. We would be grateful for the opportunity to revisit your situation to validate the claims/decisions made and see if any reconciliation is plausible. Please reach out to team directly at feedback@endurancedirect.com so we can ensure a clearer resolution moving forward. Your input is invaluable for improving our service and restoring confidence as our goal is to make a better streamlined sale, contract signing, and claim processing a hassle-free endeavor. Thank you for sharing your concerns.
-Endurance Team
Reviewed March 21, 2025
The deal of the manufacturer’s warranty has expired so we got Endurance. Setting up with them went fine and we didn’t have any issues. So far, our experience with them has been good.
Hi Frank! Thank you for your feedback. We're happy to hear that the sign-up process was smooth and that your overall experience has been positive so far. We always strive to make our customers' experiences hassle-free and straightforward. If you have any questions about your coverage or need more information on other coverage options available, please feel free to reach out to us. Welcome to the Endurance family, and we're here whenever you need us!
- The Endurance Team
Reviewed March 21, 2025
I looked into a warranty because I have an older car and I may need something done from time to time. The signup process with Endurance was smooth. The person was very informed, answered all my questions. The cost is okay, but I don't like having to wait 1,000 miles because I don't drive much. It's not like when I was working and going back and forth to work. The 30-day wait is okay, but that 1,000 miles, it's gonna be a challenge.
Hi Cora! Thank you for sharing your experience! We're happy to hear that the sign-up process went smoothly and that our representatives were able to answer your questions comprehensively. We understand that the 1,000-mile condition can be challenging for some customers who drive less frequently. Please know that your feedback is valuable to us, and we appreciate your input as we strive to improve our offerings. If you have any questions or need assistance in the future, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 21, 2025
Everything went fine. The warranty on my truck was running out and I had no problems whatsoever signing up for Endurance.
Hi Richard! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our sign-up process and customer service met your expectations and that you're satisfied with the cost and coverage so far. We're committed to providing ongoing support for your vehicle needs. If you ever have questions, we're here to help!
- The Endurance Team
Reviewed March 21, 2025
The cost of repairs were high, so I went through ConsumerAffairs and found Endurance. I’ve also seen them on TV, I googled them and they were ranked one.
The signup process was super easy. Price-wise, it’s reasonable. If it were a gas vehicle, I probably wouldn’t have done it, but it’s a diesel, and repairs are much higher. The cost is comparable to others, and the reviews are a little better.
Hi Doug! Thank you for sharing such a positive review! We’re thrilled to hear that our sign-up process and coverage have exceeded your expectations and that you're enjoying our app's intuitive design. It's also great to know that you find our pricing competitive and the service deserving of a 5-star rating. Recommending us to your friends and family is the highest compliment we can receive. If you have any questions or need assistance in the future, we’re always here to help!
- The Endurance Team
Reviewed March 21, 2025
I was looking to buy a vehicle, and the dealership warranties were astronomically high and my mechanic and Land Rover recommended Endurance as one that actually pays promptly.
The process was very easy and the representative that I spoke to was really nice, his name was Chris. He was super kind and knowledgeable. The price is good compared to what the dealership charge.
Hi Anna! Thank you for sharing your positive experience with us. We’re thrilled to hear that the sign-up process was a breeze and that Chris provided you with exceptional service. We’re glad to know you’re finding our pricing competitive compared to other options. We take pride in making sure our customers feel confident in choosing Endurance for their vehicle protection needs. Should you have any further questions or need assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 21, 2025
I saw Endurance on television, and what interested me was that I was buying a pre-owned vehicle without any warranty and I wanted to make sure it was protected, so I called.
I looked at two companies, and decided to go with them mainly because of the representative I spoke with. He was very professional, answered all my questions, and made me feel comfortable doing business with him.
He walked me through how it worked like the 30-day waiting period, the terms of service, how long the coverage lasts, and the mileage limits. He also explained where I could take the car, which dealer I chose, and the deductible I’d have to pay. It seems like a long time ago, but that’s what we discussed.
Hi Joshua! We’re thrilled to receive your 5-star review and we’re overjoyed to hear that our representative made the process smooth and comfortable for you. Our team takes great pride in their professionalism and friendliness. Your recommendations mean a lot to us and help to let others know of the genuine care we offer to our customers every step of their ownership journey.
If you ever have any questions or need assistance, we’re here to help!
Thank you once again for trusting Endurance.
- The Endurance Team
Reviewed March 21, 2025
Somebody told me that once I have 176,000 miles on this car, the transmission usually go out. I’ve got 160,000 on it now so I thought it’s time to get an auto warranty. Endurance’s salesperson was super and answered all my questions. I had checked with several other places and Endurance seems to have more coverage than some of the other competitors. They also gave me some sort of discount when I asked for military or a law enforcement discount.
I don’t remember what mileage we gave Endurance. They never sent us a policy, cards or anything to carry with us in case something goes wrong. I need a copy of the contract. I’ve also been getting some emails from some place. I called them and was told they’re the ones that pay in case I need to put in a claim because Endurance doesn’t pay it.
Hi Charles! Thank you for sharing your experience with us and for choosing Endurance for your coverage needs! We’re happy to hear that you found our customer service team helpful and that you’re satisfied with the coverage offered. Regarding your contract documentation, we apologize for any concern caused by its delay. If it has not arrived yet, please contact us directly at feedback@endurancedirect.com and we will ensure it is on the way to you. We genuinely value your recommendation and your feedback helps us continue offering a positive experience to our valued customers like you.
- The Endurance Team
Reviewed March 21, 2025
I had an engine replacement done under my Endurance Extended Warranty for my 2014 Jeep Wrangler. While they reluctantly covered the repair, just 9 months and 5,000 miles later, the valve cover gasket started leaking. You would think this would be covered under the 12-month/12,000-mile warranty on the engine, but Endurance refused to help.
Their excuse? "The gasket isn't covered." What’s worse, an adjuster refuses to call me or the dealership to even discuss the issue. Every time I call, I get the same lifeless, scripted response: "It’s not covered." No explanation, no attempt to help—just a robotic dismissal of my concern. A warranty is supposed to give peace of mind, not make you fight for every repair. If you’re considering Endurance, think twice—once they have your money, they don’t care.
Hi Ralph. Thank you for reaching out with your concerns. I'm truly sorry to hear about the challenges you've faced regarding your engine repair coverage. It's absolutely not the experience we want for our valued customers, particularly when invoking your coverage which should offer peace of mind.
It's important that we thoroughly address your situation and ensure clarity with any follow-up actions that could aid resolution. Your feedback alerts us to service improvements we need to prioritize. Could you please provide more details by reaching out to our team directly at feedback@endurancedirect.com? We’re here to review this case closely and assist in a way that hopefully rebuilds your understanding and satisfaction.
Your criticisms matter greatly to us, and I assure you of our sincerity in effectively mandating improved policies and assistance tailored for customer's needs.
Thank you once again for your understanding.
Sincerely,The Endurance Team
Reviewed March 21, 2025
Had check engine lights on my Cadillac XT5. Turns out it was the computer chip controlling the shifter. The claim was denied. They would have covered the shifter mechanism (which was fine) but wouldn't cover the computer that controls it. I may be a moron but that's hard for me to understand. There is nothing wrong with the shifter but the mechanism that makes the shifter doesn't work? Go figure. Cost me about $1400 out of pocket. Offered a free month and a few hundred dollars. Nice but.... Just doesn't make much sense to me. If an entire system is down, it seems like the whole system should be covered. Just Me. I could be wrong! We'll see what happens.
Hi Roger. Thank you for sharing your experience with us. We're sorry to hear about the denial of your claim and understand your concerns. It's frustrating when technical distinctions lead to unexpected costs, especially when the computer chip issue seems directly related to system functionality. While exclusions in coverage can often be a point of misunderstanding, we're committed to resolving such issues. We're here to help clarify any part of your protection plan and would gladly take another look. Please reach out to our team directly at feedback@endurancedirect.com for further assistance. Your insights are invaluable in helping us improve our service.
Reviewed March 21, 2025
We’ve always had an auto warranty because our car is a 2018. When the manufacturer’s ran out, we enrolled in CarShield. We had to have a new engine put in our car, and what a disaster it was dealing with them. It was so bad that we decided to cancel it. We were told that Endurance was the number one car warranty, so I called them.
The sign-up was great and the person that sold it to me was very helpful. He went over what the policy would be like, what deductible would be, and what our monthly payments would be. He explained everything. Then I received an email, the policy, but I didn’t want to print it all off. So I just sent them an email the other day asking them to send me a policy booklet.
Hi Kathleen! We're glad to hear you gave Endurance a try after your negative experience with our competitor. It's pleasing to know that the sign-up process went smoothly and the representative was able to provide clear and comprehensive information about your bumper-to-bumper coverage. Your feedback regarding the physical booklet is noted, and we're sorry to hear that you've yet to receive it. If it has not arrived by now, please contact our team directly at feedback@endurancedirect.com and we will ensure it is on the way to you immediately. Please feel free to contact our customer service team for any follow-up or additional queries you might have. We're here to ensure your ongoing Endurance experience is genuinely exceptional.
Thank you for trusting Endurance with your vehicle coverage!
- Endurance Team
Reviewed March 21, 2025
I got Endurance because of all of the bells and whistles with the vehicle. The quote for what I’m getting is fair enough and the sales rep I had was very helpful. The only thing is I get the 30-day grace period but then on top of that, a thousand miles, whichever comes first. That part threw me for a little bit. It seems like I’m getting a better coverage than when I was with the dealership that I bought the vehicle from. This one seems a little much better than what I had.
Hi Christine! Thank you for providing your valuable feedback and highlighting your experience with our Endurance. We're thrilled to hear that our sales representative was helpful and that you are satisfied with the coverage that’s been offered; having options considered better than dealership warranties sounds excellent. We apologize for any ambiguity experienced with our website—the team frequently updates it to enhance user-friendliness and provide detailed information. Your point about the waiting period condition considerations regarding mileage and time frame is sincerely noted and will be reviewed by our team when evaluating servicing policies in product lines. If you require any further clarification or tailored assistance, please don’t hesitate to contact us. We are committed to ensuring your journey with Endurance continues positively. Thank you for choosing us.
- The Endurance Team
Reviewed March 21, 2025
I heard about Endurance Warranty on TV, and I knew I needed to get a type of current plan for my car because it had been out of warranty. So I wanted to try it. The representative was informative, knowledgeable, nice, and was good with hearing what I had to say and the questions I had to ask.
He made me feel like it wasn’t just a job to him. It’s like he was a smooth-talker, and I fell for it. He seemed like he was interested in giving me the best deal. We talked for too long, and I felt comfortable enough to sign up with him. He gave me different kinds of packages that I felt comfortable choosing. He tried to work with me on what I wanted my budget to be.
Hi Karen. Thank you for sharing your experience with us. We're thrilled to hear that our representative was able to provide you with a comfortable and informed sign-up process. It's great to know you felt well-supported in finding a plan that fits your budget and needs. If you have any questions or need further assistance as you begin using your coverage, please feel free to reach out to us. Your recommendation means a lot, and we look forward to continuing to serve you safely.
- The Endurance Team
Reviewed March 21, 2025
I have two vehicles I registered with Endurance and they were supposed to have been on direct debit from my account. But one of them wasn’t set up so I got a call from Endurance about that, which I wasn’t aware of until they called me. But other than that, the service is fine. The rep was fairly good with setting up the warranty. He was very professional and knew what he was talking about. He was a great person to work with.
Hi Michael! Thank you for your valuable feedback. We're happy to hear that your purchase process went smoothly and that our representative left a positive impression. We apologize for the inconvenience caused by the billing error with the second vehicle. Your feedback is important to us, and we're addressing this immediately to ensure it doesn't happen again. If there is anything further we can do to enhance your experience or resolve this matter, please do not hesitate to reach out. Your satisfaction is our top priority.
Thank you,The Endurance Team
Reviewed March 21, 2025
I had Endurance before on my other vehicle. And then I got it again on my new one, which when I got sick, I had to travel a lot back and forth out of town to the doctor’s appointment. I decided on getting an extended warranty with them so in case my factory warranty runs out quicker than what’s expected.
The signup process was good. But the only thing that puzzled me was when I had a negative balance in my checking account, I kept getting these texts. I didn’t know who it was, so I didn’t respond. When I tried calling them back, some voicemail said somebody would contact me as soon as possible but nobody did. When I finally got ahold of somebody, this guy came on the phone talking about Endurance. So, he talked me into signing up and I did it.
But now, Endurance came back when my checking account got fixed up. They got the $297 from my account for Endurance. So, I picked out 100 and something dollars with the other company, Omega. The rep said that I’ll be getting my refund back. But all that I know I had to have some coverage on my car, because I couldn’t get ahold of nobody with Endurance at all. So, I got two policies but I don’t need two.
Hi Carol! Thank you for sharing your feedback with us. We apologize for any confusion and inconvenience you experienced during the sign-up process. It's important to us that all aspects are clear and transparent, including while navigating potential charges. We’re glad to hear our team worked effectively to rectify the situation and verify anything concerning payments and coverage. If there's anything further we can help with or if in doubt, please don't hesitate to get in touch. We’re here to ensure you continue to have smooth use of your coverage and appreciate your patience throughout this process.
- The Endurance Team
Reviewed March 20, 2025
Car started smoking on March 10th. Was told that it would be 24-48 hours for inspector to come out and approve or deny claim. The 24-48 hours came and went. Was told that there was some kind of emergency and that they won't be there until March 17-18th. They did not show on the 17th. I contacted Endurance and spoke regarding my concern with the 24-48 hours window not being withheld. I spoke to 3 people the final one was Sonia who made some inappropriate comments about medical situations and that she could hang up the phone and she could have a heart attack. Again, Endurance is a big enough company that they should have had a contingency plan for these kinds of situations.
I asked how Endurance was going to make it right with me, the consumer! I've never missed a payment, which I know if I would have missed a payment I would have been assessed fees. She asked again what she could do and I asked her to cover the 178.00 dollar inspection fee. She said if a claim goes through that Endurance would cover it. I thanked her and said that I would call dealership and let them know that Endurance would cover the 178.00.
Now we are up to March 20th and still without a car... Claim has been put in and to my disappointment the 178.00 inspection fee is still there. I again called as I was sure it was just an oversight and it was going to be an easy conversation to get what Sonia said I was going to get. AGAIN I was transferred to 2 different people and kept on hold for over 20 minutes, to be told what she told you we can't do. I asked, "Okay what can you do for the consumer?" Again, "Sorry. Pretty much you are out of luck."
Hi Patty. We appreciate you taking the time to share your detailed experience with us and extend our sincere apologies for the continuing delays and communication issues you've encountered. The situation you describe doesn't reflect the standard of service we aim to provide our valued customers, and we understand why you're frustrated.
In response to your concerns about the inspection delay, please know that we do our best to mitigate unforeseen circumstances that impact our response times. The situation with the contract discrepancy and lack of clarity poses another significant issue, and we're deeply concerned to hear about the unsatisfactory comments you reportedly received.
We’re committed to making things right. Kindly reach out to our team directly at feedback@endurancedirect.com so that we may better understand how to promptly rectify the situation. Your satisfaction is paramount, and we are dedicated to quickly resolving these miscommunications. Your feedback helps make essential improvements, putting measures in place to ensure that our level of communication meets all expectations in the future. Thank you again for trusting us with your honest review. We value the opportunity to regain your loyalty.
Thank you,The Endurance Team
Reviewed March 20, 2025
If you perform your own vehicle maintenance, please read the part in the contract of what is required to keep for records. We buy bulk oil (55 gallon drum) because we use it for other vehicles/equipment. Required receipts of maintenance need to correlate to date of service, and since we couldn't do that (using bulk oil and filters that were purchased ahead of time) we couldn't provide 'verifiable documents' showing we performed our routine maintenance. Even our handwritten records of this was not sufficient, and they denied our claim. BEWARE is all I'm saying. In addition, if you cancel your plan, you have to send them a NOTARIZED copy of the cancellation.
Hi Terri. Thank you for sharing your experience. We understand your frustration regarding the maintenance records requirement and how that impacted your claim process. Maintaining clear documentation, as outlined in the contract, is indeed crucial for the claims procedure, and situations like using bulk-purchased materials can complicate this process. We're sorry for any inconvenience you've encountered and for the additional step required to notarize cancellation documents. Please consider reaching out directly to our team at feedback@endurancedirect.com to discuss this matter more fully. We value your feedback sincerely and are committed to resolving these issues to enhance our services. Thank you for bringing your concerns to our attention.
-The Endurance Team
Reviewed March 20, 2025
Although I did not end up purchasing the car and keeping the policy, I will definitely consider using them in the future. Customer service was awesome throughout the entire process of purchasing and canceling.
Hi Tony! We're happy to hear about your positive experience with our exceptional customer service during your process. We truly appreciate your willingness to consider us for future needs. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help whenever you need us!
- The Endurance Team
Reviewed March 20, 2025
The required 1000 mile and 30 day wait period as per contract achieved, AC stopped working on way to work, had truck picked up by dealership and was informed that the AC compressor locked up. Endurance adjuster denied claim. According to the adjuster the possibility of the AC locking down in one day and leaking all of its refrigerant is impossible and must occurred before the 1000 mile condition. I requested a written reason for the denial and a specific reason as per contract for the denial. I was informed that Endurance does not provide a written reason for the denial.
I bought this policy in good faith and felt that I was doing the right thing as far as auto protection is concerned. I am a middle school teacher on a very tight budget and cannot afford a major breakdown for the vehicle I use every day to commute to and from school. I am truly disappointed, and really just amazed that the Endurance sales people just straight up lied. They treated me like I was defrauding them. No apology no recommendations but a reminder to keep paying your policy. No guarantee that future claims would be paid until an adjuster gives the shop their blessing. This is not how a company should treat customers.
I noticed a trend on all nationwide reviews and that is the company denies minorities claims at a higher rate than other similar companies. Does Danica Patrick condone this type of corporate discrimination? The Ford dealership explained to me that My Mechanic is a better warranty provider since in their experience Endurance does not pay and on top of that are difficult to work with. Good tip from a Service Manager. Buyer Beware, if you're undecided about Car warranties, stay away from Endurance. Save your money, keep your peace of mind and place your car's warranty with another company.
Hi DeWayne. Thank you for sharing your experience with us. We are sincerely sorry to hear about the situation with your AC repair claim and the distress it has caused. We understand the importance of dependability in auto protection, especially when your vehicle is essential for your work as a middle school teacher.
Your feedback is concerning and critical to us, particularly regarding clear communication and the support you should receive. It is not our intention for any customer to feel underserved, and we definitely want to revisit this situation. Please contact our team directly at feedback@endurancedirect.com, and we can review not only your previous coverage queries but explore potential avenues to rectify this experience.
- The Endurance Team
Reviewed March 20, 2025
I already had Endurance on my vehicle. I got a new car, and I changed it over to the other vehicle. The service was excellent. I used it for the car that I had, and they did great. It was easy to file a claim. The only thing I did not like about it is I had to pay extra to get the manufacturer parts. Other than that, I'm very satisfied.
Hi Carlene! Thank you for sharing your positive experience with Endurance. We’re thrilled to hear that the transition of your coverage to your new vehicle was smooth. It's great to know that you found filing a claim easy and hassle-free. We appreciate your candid feedback regarding manufacturer parts and are continually working on improving every aspect of our service. Your satisfaction is valuable to us, and we look forward to providing you the continued peace of mind you've come to expect from us. Should you have additional questions or need further assistance, we're here to help anytime.
- The Endurance Team
Reviewed March 19, 2025
Every night seeing Endurance advertisements on TV I am reminded of being cheated by this company (so frustrating!). I paid in advance (over $2,400) for an extended warranty on my new at that time VW Tiguan. Unfortunately, when several years later (still under their warranty) I needed the Endurance to step in and help with the repair cost they refused!!! I'm convinced that people featured in the ads are blatantly lying and are paid for that with the $$ naive customers (like myself) paid Endurance. Please beware - what sounds too good to be true it's ALWAYS not true!
Hi Barb. Thank you for reaching out, and I’m sorry to hear about your negative experience with Endurance. We understand your frustration regarding the denied repair claim, and it’s concerning that coverage wasn’t provided, especially considering your commitment to the plan. We want to address this matter directly and ensure you receive the assistance you deserve. Could you please contact our support team at feedback@endurancedirect.com? This will allow us to re-evaluate your case closely and seek a resolution.
Thank you for bringing this to our attention and for helping us improve our services.
Sincerely,The Endurance Team
Reviewed March 19, 2025
2nd warranty with Endurance. This time around, worst ever. The denial of claims is unbelievable on COVERED ITEMS, the bogus reasons for denial. ie. failed to cover a Rack and Pinion based on the fact it had a leak and the LEAK PART was not covered. Leaks are from wear and tear of normal use, yet I was denied. Recently denied power steering hose. It took over 5 calls, 3 from myself to narrow down, the needed part had completely been changed to a valve instead of the covered part. I was actually lied to about this part. Finally got it covered. My warranty is paid in full otherwise I would have cancelled 4 denials ago on (2 of which were and are covered items).
Hi Geneva. Thank you for sharing your experience with us. We regret to learn about the difficulties and dissatisfaction you have encountered with your claims process. Your concerns about how we addressed leaks and covered items are helpful in identifying areas that need improvement.
We apologize for any miscommunication and inconvenience this has caused. We want the opportunity to review the specifics of your claims and work towards resolving these issues. Please contact our team at feedback@endurancedirect.com at your earliest convenience so we can look into this matter and discuss potential next steps.
Your patience is appreciated and we are committed to addressing your experience thoroughly to ensure your satisfaction with our services in the future.
-The Endurance Team
Reviewed March 19, 2025
I spoke with Brittney at Cargogap (subsidiary of Endurance Extended Auto warranty), and despite providing everything requested, they are rejecting my claim. DO NOT DO BUSINESS with this company. They are fastidious, negative and rude. I repeat, you will be disappointed with their customer service and claims requests. RUN!!!!
Hi Carlos. Thank you for taking the time to share your experience. We genuinely regret to hear about the problems you faced with the claim process and the way you were treated. Your dissatisfaction is important to us, and we apologize if our service did not meet your or our own standards.
We value transparency and satisfying customers is our primary objective, so we want to further examine your situation to better understand your concerns and find appropriate solutions. Please contact our team directly by emailing feedback@endurancedirect.com. We're eager to work through the specifics in hope of addressing and resolving any issues, ensuring improved assistance in times to come.
We deeply respect and prioritize your voice as it directly channels towards team improvement and restoring consumer confidence towards an uplifting service morale. Your feedback is essential and appreciated.
-The Endurance Team
Reviewed March 19, 2025
I contacted customer service to cancel my $131 monthly policy after paying 18 months because none of my repairs over this period of time were covered. After being arm twisted to continue the policy for over 35 minutes, I got an email to verify my car's mileage & HAVE IT NOTARIZED to cancel! This is a crime to make us jump through hoops to cancel!
Hi Patricia. Thank you for taking the time to provide your feedback. We are genuinely sorry to hear about the difficulties you’ve experienced during your efforts to cancel your coverage and any distress this situation has caused you. Your concerns are important to us, and we want to make sure we address them thoroughly.
We understand the frustration of feeling cornered and for any inconvenience experienced with the process asked to verify your mileage. We would like to invite you to contact our support team at feedback@endurancedirect.com so we can personally review your account details and find a way to resolve these matters promptly. We appreciate your patience during this time.
Thank you for highlighting this issue, which will allow us to improve our service moving forward.
- The Endurance Team
Reviewed March 19, 2025
I took out Endurance before I knew my Mopar Warranty would change to my vehicle I purchased. I called and Endurance refunded my down payment and canceled my policy. A very good company to deal with. When or if I ever need to purchase another extended warranty I will again call Endurance. Thanks.
Hi William! Thank you for taking the time to share your experience with us! We're glad to hear that you had a positive interaction with Endurance and that the process of refunding your down payment and canceling your coverage was straightforward. It's great to know that our team's customer care and support aspects stood out to you. When it’s time to consider protection plans again, we'll be here, ready to assist with that too. We appreciate your loyalty and we're grateful for your encouragement and trust!
- The Endurance Team
Reviewed March 19, 2025
I’ve used Endurance before years ago. I recently purchased a preowned vehicle and decided to check into current pricing for coverage. Rebecca was amazing, knowledgeable and efficient once I told her I had a meeting to get to. Because of the car I have I needed high-end coverage and I am very happy with the monthly cost, so worth it! 10/10!!
Hi Keisha! Thank you so much for your excellent feedback! We’re happy to hear about your positive experience with Rebecca. It's great to know she provided you with knowledgeable and efficient service related to your coverage. We appreciate your high rating and look forward to continuing to offer you excellent support. Please feel free to reach out if you need any assistance.
- The Endurance Team
Reviewed March 18, 2025
Endurance did not want to pay for a part which cover by their own policy. Had to take them to the court and apparently the policy is written in such a way that inhibited the judge to make a decision because of the technicalities. Judge order to send the case to an Arbiter. So far it was a nightmare. Avoid Endurance at any cost.
Hi Roger. We're truly sorry to learn about your distressing experience and understand how difficult this situation has been. Our intention is to assist our customers effectively and ensure their concerns are heard and addressed with care. It appears that your issue requires immediate attention, and we would greatly appreciate having the opportunity to further investigate and work toward a resolution. Please contact us directly at feedback@endurancedirect.com, providing your details so we can facilitate a more personal and thorough review of your case. Thank you for bringing this to our attention, and we look forward to helping you move toward a satisfactory resolution.
Thank you,The Endorse Team
Reviewed March 18, 2025
Not a great experience with Endurance but Joseph who helped with cancellation of my warranty was very help. Called and spoke to someone before him and emailed them and they didn't return my email or call, but called again and spoke with Joseph and he took care of everything and answered all my questions.
Hi Shawn. We greatly appreciate your feedback and are pleased to hear about the assistance Joseph provided during your cancellation process. We're sorry for any previous issues concerning unreturned communications, but we're glad Joseph was able to ensure your questions were fully addressed. At Endurance, we strive to deliver the highest level of customer service and are grateful for observations that help us improve. Should you have any further questions or require additional support, you can contact us at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed March 18, 2025
I have the platinum policy which I was told covers “EVERYTHING“ on and in my car that makes it run!!! Well, I was totally lied to because I have now been waiting for over 3 weeks to get an approval from a so-called inspector that went out to look and inspect my repairs who is claiming they are “pre-existing repairs“ which if they are not and how could you know even if they were? So on that note here I sit waiting with no car to drive and they haven’t even offered me a rental car while having to wait for an answer on my repairs and once again I pay $170.00 a month for a platinum policy!!! So buyers beware, this company will lie to you to get your business and then forget all about you once they have reeled you in. The way I have been treated is unacceptable!!!!
Hi Penny. Thank you for taking the time to share your experience, and I'm sorry to hear about the delay and difficulties you've encountered. We understand your frustration regarding the inspection process and the misunderstanding about what your coverage covers. Here at Endurance, we want to ensure all our customers receive reliable services. Please allow us the chance to review the status of your claim and address your concerns directly. Please contact our team at feedback@endurancedirect.com so we can work towards a solution together. Your satisfaction is a priority for us, and we aim to provide clarity and support you as needed. Thank you for your patience, and we hope to resolve this for you promptly.
- The Endurance Team
Reviewed March 18, 2025
This company lies in order to get you to purchase the warranty and the representative tells me legally they can do this. Clearly, this company trains the staff to lie and mislead customers. After spending thousands of dollars I've had enough. Run from this company which has no honesty or moral values or decency for customers. Rip off scam artist.
Hi Sean. We are truly sorry to hear about your experience and understand the strong frustration you're feeling. It is certainly not our standard to engage in dishonest practices or encourage misleading information, and your feedback is sincerely important to us. We want to address your concerns regarding your interactions with our representatives and your opinions on the coverage transparency.
We are committed to making improvements where necessary and would value the opportunity to resolve your immediate issue. Please reach out to our team directly at feedback@endurancedirect.com. Your direct experience provides crucial insight allowing us to improve and provide fair arrangements to better your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your input as an opportunity for improved guest experience recognition. Thank you for bringing this to our attention; we are hopeful for a proactive solution swiftly going forward.
Sincerely,The Endurance Team
Reviewed March 17, 2025
Purchased an Endurance Warranty on our 2015 Nissan Pathfinder. Had an issue with the CVT Transmission in March 2025 and took into the shop. Just had 4 payments left on our warranty and had paid nearly $3000 on the warranty to this point. Had to wait nearly a week for Endurance to get a guy out to the dealership to look at the vehicle to make sure vehicle was in "good shape" and we hadn't towed with it. Which we never have. Endurance only wanted to pay a little over $1400 going on the resale value of the vehicle. Read your contract carefully; this company is dishonest and does everything they can to not pay for repairs. Stay far, far away from Endurance. They are nothing but a SCAM!
Hi Bruce. Thank you for sharing your experience. We understand your frustration regarding the recent claim and apologize for any inconvenience caused. At Endurance, our goal is to process claims efficiently while adhering to the contract terms. The obstacles you've faced with the coverage assessment and the outcome do not reflect the service standards we've set. We hope you will contact us directly at feedback@endurancedirect.com to further discuss your claim situation, as we are committed to providing resolution and clarity wherever possible. Thank you for your feedback and patience.
- The Endurance Team
Reviewed March 17, 2025
The salesman who presented my plan was misleading when I asked direct questions about the total coverage cap for the life of the policy. Additionally, I sought confirmation on the cap provided for oil changes. Instead of clearly stating the facts, I was repeatedly told that the plan would cover the cost of an oil change. I even provided the salesman with my last oil change expense for my 2021 Palisade, which was $78.42, and was informed that the plan would pay for three oil changes a year. However, I later found out that the plan actually covers only $50 towards an oil change, which should have been communicated to me upfront.
Hi Isaiah. We deeply appreciate you sharing your experience with us. It is truly concerning to hear about the misleading information you received during the initial plan discussion regarding coverage caps, especially for such essential aspects as oil changes. We aim for complete transparency in our dealings, and we're sorry that did not happen in your case. Please reach out to us at feedback@endurancedirect.com with your account details. We want the opportunity to investigate and ensure clarity and satisfaction in your coverage plan. Thank you for this opportunity to address your concerns and improve potential future experiences.
-The Endurance Team
Reviewed March 17, 2025
I had a contract with Endurance for over 3 months now. I have made 2 claims which have both been denied. My Drive Train and Transmission have problems. I took my vehicle into the BMW dealership to have fixed and both times my claims were denied by Endurance. BMW said these companies never allow claims. BMW told my that the parts weren't covered by my policy because of loop holes. When I read my policy I now realize that basically nothing will ever be covered by Endurance because this company is a fraud. Don't believe those TV commercials and save your money.
Also when I tried cancelling my service contract I went through HELL! It was so unprofessional and nerve racking. They made me sign and have the notice of cancellation notarized. Then when I call Line5 to make sure they weren't going to charge my bank anymore they claimed they knew nothing about it and it would take up to 8 weeks to have this resolved. Also they were very rude and unprofessional. I hope that I save someone money. Think twice before you waste your money.
Hi William. Thank you for sharing your experience with us. We deeply regret hearing of the difficulties and dissatisfaction you experienced regarding your claims and the cancellation process. Your frustration and disappointment are certainly understandable. It appears we've fallen short of proper communication, coverage clarity, and most importantly, reliable service, which we strive to deliver consistently.
Please know that your feedback is essential as it helps us identify areas for significant improvement in our operations, such as smoother transaction procedures and better customer interactions. We would appreciate an opportunity to address these concerns comprehensively. Please connect directly with our team at feedback@endurancedirect.com, and we will make every effort to assist you thoroughly by rectifying present issues and avoiding similar complications for our customers in the future.
Thank you again for bringing these matters to our attention and collaborating with us to nurture enhancements necessary for positive outcomes.
- The Endurance Team
Reviewed March 16, 2025
Associate was rude. He talked over me and would not listen to my questions. I could not get a price even though I was ready to buy. I have never met or talked to a salesperson that did not want to sell the product. I felt like he just wanted to argue. Needless to say I passed this information on to people I know and I will never purchase anything from Endurance.
Hi Perry. We've read your feedback and are sorry to hear about your unfortunate experience with our associate. Our goal is to ensure every interaction is respectful and helpful, and we apologize for not meeting those expectations. We understand your frustration with being unable to obtain pricing and appreciate you bringing this to our attention. Please rest assured that this issue will be addressed internally. Should you wish to further discuss this matter or reconsider in the future, please don’t hesitate to reach out to us. Thank you for your candid review and feedback.
-The Endurance Team
Reviewed March 15, 2025
This is the worst company to deal with. Had me getting all my paperwork from previous owners and it stated I can take it to any shop. Well that’s not true. I took it to one they wanted it to somebody else do. I had it towed there and the claim was still denied. I will never in my life deal with this company again and I still has not got any of my money back. So if you reading my review please do use this company, you will be out of more money. It says 30 days and a 1000 miles, well that’s not true. I went over a 1000 miles as well as 30 days.
Hi Derrick. We regret to hear about your troubling experience with our service. It seems you've faced significant issues, from incorrect information regarding shop preference to challenges with stating terms accurately. It's alarming to hear about the denial despite adhering to the repair shop recommendation and the resulting inconvenience of unreimbursed expenses. We want to address these issues directly and find a resolution to prevent similar discomfort in the future.
For immediate assistance, please reach out to our team directly at feedback@endurancedirect.com, enabling them to thoroughly investigate and address your concerns. Fostering clear communication in identifying ways to improve our service outcome is a priority for us. Once again, our sincere apologies for the frustration parts of your experience caused.
-The Endurance Team
Reviewed March 14, 2025
Updated on 04/09/2025: This company does everything possible to not pay a claim. I ended up paying $3000.00 after paying ENDURANCE for 3 years for a new Transmission. I will post more. MUCH MUCH MORE. COMPANY A BAD JOKE!!
Original Review: Endurance is a SCAM!. It will be a legal issue. The issue was confirmed to be transmission. The inspector came out and said the shop should put transmission back together. Shop did. Transmission it is!
Hi Mashaan,
We're truly sorry to hear about your recent experience with us – it's never our intention to cause stress or financial strain when you're facing an essential vehicle repair. We recognize your frustration about the handling of your claim and want to address each issue you've raised personally.
Safety and customer satisfaction are of utmost priority for us, and we're here to support better coverage outcomes that our clients need for such substantial requests. Please contact us directly at feedback@endurancedirect.com. We'll look deeper into your account, strive for clarity in future expectations, and seek to resolve any discrepancies to align with understanding the initial feedback you shared seriously.
Thank you for your transparency and we are expecting to improve service from your valuable input.
-The Endurance Team
Reviewed March 14, 2025
Don’t care about people only about making a sale! Will take your money for years! When you need them they come up with all these ways to not pay for your car to get fix especially if it’s a big job. Have you waiting over 5 days just to see if they will cover your car or not telling you to just go ahead and get the rental they will reimburse you not tell you if it’s not approved they will not! They look for the littlest things just to not approve it. Very poor communication. You have to keep calling them asking about your claim. One rep will tell you one thing and another will tell you something else!
Hi Shakeira. We’re truly sorry to hear about the disappointing experience you've faced with our company's claim and communication processes. We acknowledge the frustration of having to wait for claim confirmations and miscommunications across different representatives, which can be incredibly discomforting.
Such experiences don’t reflect our commitment to excellent customer service. To address your specific situation and help make this right, we would appreciate it if you could contact our team directly at feedback@endurancedirect.com so we can review your claims in detail.
Additionally, rest assured, we are sincerely looking into our process improvements to ensure clear, reliable service as always. Thank you for your patience and letting us know of these concerns—you can trust that we're here to fix them.
Please reach out to us and allow us the chance to turn your experience around.
-The Endurance Team
Reviewed March 14, 2025
My experience with customer service agent Gregory ** was the best experience I ever had over the phone. I will rate his customer service perfect, very detail and took his time explaining the warranty. I am grateful that Endurance has affordable prices. I am hoping I can be a long time customer and appreciate the business.
Hi Pamela! Thank you for sharing your fantastic experience with Gregory. We're thrilled to hear he provided such excellent service. It's great to know you're pleased with both our customer care and pricing. We genuinely value your hope to be a long-term customer and look forward to serving you for many years to come.
- The Endurance Team
Reviewed March 14, 2025
The customer service that I experienced today was great. She was able to help me out on switching my coverage on my dodge truck. She was very informative on the new coverage compared to the old coverage. Plus she help me out on how my payment will be and how to contact them.
Hi Omar! Thank you for taking the time to share your experience. We are thrilled to hear that our customer service team was able to assist you efficiently with transitioning your coverage and keeping you informed about payment and contact options. Your satisfaction is our top priority, and we're glad to know we met your expectations. If you need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed March 13, 2025
I had some questions about my coverage in the contract I received, I called customer service and was then transferred to Katherine, and she explained everything to me, very clear and concise, she is very knowledgeable, and knows the contract I received very well, she is friendly, kind, and patient with my inquiries, I am sure management is very proud and confident with this employee, they are lucky to have her among their staff. Thank you very much Katherine. Wish you the best in the future.
Hi Enacio! Thank you for sharing your positive experience with Katherine and our team! It's great to hear that she was able to provide such clear, concise, and knowledgeable assistance with your coverage questions. We are indeed fortunate to have dedicated individuals like Katherine on our staff. Your feedback is much appreciated and will be shared with the management team. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to continuing to support you in the future!
- The Endurance Team
Reviewed March 13, 2025
The woman responsible for my account was patient, insightful, and very professional. I would recommend your company with the various extended warranty packages to anyone. Even though, I recently purchased a new car she found the right package to fit my current needs.
Hi Andre! Thank you for your positive feedback! We're thrilled to hear about your positive experience with our team. It's great to know that the advisor assisting you was able to provide a solution that suited your needs so well. We truly appreciate your recommendation and are excited to continue meeting your expectations. If there's ever anything more we can do for you, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 13, 2025
My vehicle was unfortunately totaled and when I called to cancel my warranty the lady I spoke to was SO nice and helpful. She went above and beyond in providing me with all the information I needed, and even informed me of extra Elite benefits I had! It was a great experience and I will definitely be getting a new policy when I get my new car!
Hi Ashley! Thank you so much for sharing your positive experience with us! We're thrilled to hear that our representative was able to assist you so effectively during a difficult time. It's great to know they went the extra mile in providing information about your Elite benefits. We're looking forward to serving you again when you're ready to obtain a new plan for your next vehicle. Until then, please feel free to reach out if you have any other questions or need further assistance.
- The Endurance Team
Reviewed March 13, 2025
I just purchased a vehicle service plan. I am still in my 30 day/1000mile waiting period..But my sales person Vince was very helpful in my selection of my plan. Elite Supreme + towing, fuel service and tire change services. Thank you.
Hi Ricky! Thank you for choosing our vehicle protection plan and for your kind words about Vince! We're thrilled to hear that he was helpful in selecting the Elite Supreme package, along with the towing, fuel service, and tire change options. We're here to ensure you receive outstanding service every step of the way. Please feel free to reach out if you have any questions during your waiting period or beyond. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 13, 2025
I just got this the other day and car is ok. If I have a problem then I'll do your survey but right now I'm just making payments and only made one and a joining fee so there. I'm taking my car for routine maintenance. I try to stay on top of this. Look I'm through with this survey
Hi John! Thank you for sharing your experience. It sounds like your car arrangements are going smoothly for the moment, and we appreciate you starting with us. Should you have any questions or need assistance as you move forward, please don't hesitate to reach out. Your satisfaction is important to us, and we’re here to support you with any inquiries. Thank you for choosing us, and we look forward to helping maintain your vehicle’s stellar condition.
-Endurance
Reviewed March 13, 2025
The customer service representative that I talked to explained everything in great detail and made the process very easy to start my coverage. I haven't had to use it yet but the peace of mind is good to have that if something does break I just have $100 deductible and it's taken care of
Hi Rob! Thank you for sharing your positive experience with our customer service representative. We are pleased to hear that the coverage process was explained clearly and you find comfort in the peace of mind provided by our plan. If you ever have any questions or need assistance accessing your coverage, please don't hesitate to reach out. We're always here to help!
-Endurance
Reviewed March 13, 2025
I've always taken care of my car, so I purchased an auto warranty for it. We were going on a trip and if something happened, I have a backup. I saw Endurance on the internet. I signed up for my auto warranty with a customer service rep who was really good. I was satisfied with the signup process.
Hi Eugene! Thank you for choosing Endurance for your auto protection needs and for sharing your positive experience. We're thrilled to hear that the signup process met your expectations and that our customer service representative was able to assist you effectively. If you have any questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 12, 2025
I was handled professionally and all my questions were answered with my best of interest. I would recommend to all my family and friends. It is not very often that you have a situation come up that the company you called for help and they helped you to get past the situation you got in because your bank account was hacked and you were left broke and couldn't even afford the small payment. Thank you for working with me
Hi, Dennis. Thank you for recommending us to your friends and family! We’re glad your experience with us has been a great one and that our team was able to answer all your questions and provide you with the support you needed.
- Endurance
Reviewed March 12, 2025
Everything went great on my claim! It was $1,400 and I only had to pay $100 deductible. It more than paid for me to have endurance with the monthly payments. I just wish I could get some kind of residuals for the commercial that I filmed two years ago. I have people from California to Chicago to South Carolina and Texas calling me and telling me they've seen me on my commercial. So why not a little residual for a retired teacher such as myself? And I did not receive any money for leaving this review.
Hi Mary! Thank you so much for sharing your fantastic experience with us. We're thrilled to hear that everything went smoothly with your claim and that you found great value in your Endurance coverage. It certainly seems everyone is awesome at noticing your celebrity stint from the commercial! While earning residuals sounds like fun, having you as a satisfied customer on the front line is honestly our pleasure! Don't hesitate to reach out to us with any needs in the future.
We'll be here cheering you on from our side!
- The Endurance Team
Reviewed March 12, 2025
Rodney in billing was very helpful. I spoke with 2 woman previously today and I can't say that they had the same type of customer service. I just wanted to get some help because my auntie is dieing in the hospital as we speak so I needed help 😪 on getting a rent a car so that I can be with her. I pay on time and I really appreciate Rodney in payment. I didn't know if I was able to get refunded if I paid out of pocket for a rent a car. I know the shop Amco has tried to call but I was not informed of what other options I have with a rent a car when I spoke with that department. Thanks Rodney for at least being professional in your area.
Hi Veronica! Thank you for your kind words and for sharing your experience with us. We're sorry to hear about your situation and hope for improvement where needed. Rodney will be thrilled to know his help was appreciated during such a difficult time. Please reach out if you need further assistance with rent-a-car queries or anything else—we're here to help!
- Your Endurance Team
Reviewed March 12, 2025
Beware of this no good company!! Please stay away! Their talk is cheap! I was with them for 3months and when I finally met my mileage to get service on my car, I called them to make sure that I was in the clear to get my car serviced. And I was told I was good to go. I make an appointment at the repair shop get there, wait on the diagnostic and was told that all the repairs were declined. So with that comes a 300.00 diagnostic fee out of my pocket which should have been paid by endurance! How frustrating this was after leaving work to drive several miles to get disappointed!
Endurance claimed that some of my issues were preexisting, which doesn’t make sense. They claimed that there was a Discrepancy with my mileage when I enrolled, which was an error on their part. So I’m out of 300.00 and no service whatsoever done to my car!! I was told that if I submitted a document showing my mileage at last inspection then I could at least get my reimbursement. I did that and was denied!! This is the biggest false advertisement!! I knew I should have chosen Car Shield!! Y’all really need to stop advertising these lies!!! And give me my money back, people are struggling and yal’ll are just making matters worse!! Trust me, please don’t use this service!! They have way too many stipulations that makes no sense!!
S
Hi Sharenda. I'm sorry to hear about the challenging experience you've had. It sounds incredibly frustrating to deal with declined services after receiving confirmation for your car repair coverage, coupled with issues regarding the reimbursement process for your diagnostic fee. We apologize for any misunderstanding related to the discrepancy in your mileage data, and we're eager to help resolve your situation.
Please reach out to us at feedback@endurancedirect.com with the details and any relevant documentation you may have. We are committed to investigating your case further and to finding a suitable resolution. Your feedback is valuable to us as we strive to improve our service for all customers.
Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns directly.
-The Endurance Team
Reviewed March 12, 2025
I am new as a consumer to this company but so far my experience has been very good. They answered all my questions and were very helpful. I never felt rushed. I guess I will see more once I actually have to use the plan.
Hi Marie! We're thrilled to hear about your positive experience so far. It's great to know that our team was able to answer your questions without making you feel rushed. We’re confident we can provide the support you need moving forward, and we’re looking forward to continuing to assist you. If you need anything else, please feel free to reach out anytime!
- The Endurance Team
Reviewed March 12, 2025
My experience with Endurance is very very new. The customer service has been grand in setting up my service. I have not required a claim as yet, but I feel secure that it will be a grand experience as well. My introduction to Endurance was through TV commercials and a friend a friend who gave indoor is the greatest of praise. I’m looking forward to my next experience within Endurance.
Hi Harriet! Thank you for sharing your positive experience with us! We're thrilled to hear that our customer service has been grand in setting up your coverage. It's fantastic that both the recommendation from your friend and our commercials contributed to your confidence in us. Please know we're here for you with any future needs and are committed to ensuring every experience you have with Endurance is just as enriching.
- The Endurance Team
Reviewed March 12, 2025
Karolin **. Was very pleased with her. She explained my new plan to me and was very willing to help me with everything. I had a very good experience with her. Would definitely recommend. Thank you very much for everything.
Hi Liliana! Thank you for your kind review! We're thrilled to hear that Karolin provided you with such a satisfactory experience. Our team strives to be helpful and clear, and it's great to know she delivered that for you. We appreciate your recommendations and are here to assist anytime you need us. Thank you again for choosing us!
- The Team
Reviewed March 11, 2025
Endurance warranty refused to pay the repair on my car after paying on the warranty for the last year and the card never had an issue. The minute the car had an issue they refused to pay it. Kind of funny when they talked me into getting the warranty because of my transfers case and that’s the exact part that went out on my car and now they won’t fix it. Something about a 3000 mile discrepancy on my mileage on my car.. I’m sorry I have a life and I travel out of state to see my family! Horrible service never use this company!
Hi Kimberly! Thank you for taking the time to share your experience. We apologize sincerely for the frustration and inconvenience this situation has caused, particularly concerning the issues with your vehicle's coverage. It's important to us to understand your specific circumstances, especially the details regarding mileage discrepancies. We recognize the disappointment in light of any unexpected issue that occurs when coverage is needed.
We strive to provide exceptional service and ensure that our customers feel supported by accurately delivering on promised expectations. Please contact our team directly at feedback@endurancedirect.com so we can evaluate your case more thoroughly and work towards a satisfactory resolution. We are committed to solving this and appreciate your patience as we navigate the best way to assist you.
Thank you for allowing us the opportunity to address your concerns.
- The Endurance Team
Reviewed March 11, 2025
Ty was amazing! He went over the warranty for my car's A/C unit and what all was covered. Explained that even the refrigerant itself is covered if one of the other parts is broken. I was relieved after talking to him so thanks again Ty!
Hi Lorraine! Thank you so much for your positive feedback! We're happy to hear Ty provided you with exceptional service and was able to thoroughly go over the details of your protection plan. Understanding your coverage can make all the difference, and we're glad he was there to help. If there's anything else you need, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed March 11, 2025
I joined Endurance Warranty today. Katherine, account manager set up an excellent warranty coverage for me on my 2018 Ford 4x4 F150 pickup truck. She was easy to work with and answered all of my questions. I am retired so it is comforting to know my truck is covered. Thank you Endurance.
Hi Michael! Congratulations on joining Endurance! We're thrilled to hear that Katherine provided excellent assistance and that you're satisfied with the coverage for your 2018 Ford F150. It's so gratifying to know that you feel at ease with the protection offered, especially during retirement. Thank you for your kind words and welcome to the Endurance family. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We're always here to help.
- The Endurance Team
Reviewed March 11, 2025
Endurance misrepresented their company & how it would benefit me. They would not perform on a claim so I cancelled my policy. They stated they would return my money & didn't. Our car dealer won’t use them since they don’t pay their claims. Mechanics won’t accept their policy. Worst experience with my car ever!
Hi Linda. Thank you for taking the time to share your experience and concerns with us. We're truly sorry to hear about the issues you've faced regarding coverage and the return of your payment, as well as the difficulties with service acceptance from dealers and mechanics. It's disheartening to know your experience hasn't reflected the relief and support that we're committed to providing.
We recognize and respect your frustration, and we'd like to investigate these issues further to resolve any misunderstandings or miscommunications that might have occurred. Please reach out to us with your claim and contract details at feedback@endurancedirect.com so we can address your specific concerns directly.
Your feedback informs how we improve our customer service and company offerings, and we sincerely hope to find solutions as we work through your issue. Thank you again for reaching out, and for helping us work on enhancing our service quality.
Sincerely,The Endurance Team
Reviewed March 10, 2025
I HAVE 2010 NISSAN ALTIMA. I was lied that my policy will cover suspension and struts on my vehicle. I was very specific when I told the lady before I bought the warranty with them. She told me it will be more charge but she can make it happen. I was paying extra money for it. Told her I am planning to go out of state. My car would be driven by my mom. I don't want any issue if anything happens to my car.
I called them 2 weeks ago. Talk to someone and I was told I was not covered. I paid more for gasket. I called the warranty place past friday. Talk to a guy. He said he will email me my contract. Nothing from him. Whole process was scam. I paid more for more. Thought I will be covered when I most need them. I will be posting this on my you tube channel and make everyone aware of this warranty place. Very very very disappointed. I will be contacting or doing my review on BBB as well. My contract number is **.
Hi Mike. We're sorry to hear about the experience you've described with your coverage plan, and we understand how frustrating and disappointing such an experience can be. We take these situations very seriously and would appreciate the opportunity to look into the details of your coverage issue. To address your concerns promptly and thoroughly, please reach out to us directly at feedback@endurancedirect.com. We're committed to resolving your issue and restoring your confidence in the protection you expected to have. We look forward to working with you to address these matters.
- The Endurance Team
Reviewed March 10, 2025
"Beware". Think twice before you choose Endurance. When we signed up we were advised among other items, the contract covered radios and the components. Once we agreed we were advised we would be emailed a copy of the contract. Which never came. We call numerous times. Still no contract. Had to take the car in for service as a woofer and speaker went out. Claim was denied... We called for an explanation, the customer service representative was less than helpful as she definitely sounded like she didn't want to be there. The denial reason stated.."Speaker and woofer have been denied, because it may be connected to something "Not", covered." Finally received a copy of the contract after the fact.
We do have the "Platinum and luxury" package which, stated both are covered. Had we read the reviews online and with the BBB which state. "According to the Better Business Bureau, reviews for Endurance Warranty Services are largely negative, with numerous complaints regarding denial of claims, poor customer service, difficulty reaching resolution on repair issues, and accusations of deceptive practices; many users report issues with Endurance refusing to cover repairs even when documentation proves the vehicle was properly maintained, and the company is not accredited by the BBB." We are very disappointed in Endurance and would advise others to do your due diligence before you move forward.
Hi Jay. Thank you for sharing your concerns and taking the time to tell us about your experience. We understand your frustration with not receiving your contract in a timely manner and with the subsequent claim denial. It appears there are significant issues we need to address regarding communication and clarity in coverage.
We take feedback like yours seriously, as it helps us identify where immediate improvements are needed—from customer service experiences to the decisive alignment of coverage expectations against contract details. To ensure we comprehensively address your matter, please reach out directly to us at feedback@endurancedirect.com.
Thank you for bringing these experiences to light and providing an opportunity for us to better ourselves.
-The Endurance Team
Reviewed March 10, 2025
This company helped out so much! They were able to get me a great deal on my truck and I was looking forward to being able to get past my 1000 miles and 30 days but sadly my truck was totaled the day before my 30 days were up. I will certainly be calling them when I purchase another vehicle to insure for the future betterment of my pocket and better treatment from car mechanics always.
Hi Drew! Thank you so much for sharing your experience! We're happy to have been able to assist you in getting a great deal on coverage for your truck and understand the unfortunate timing on the mishap with your vehicle. Your feedback shows us that even through this sad circumstance, you perceive value in our service. We’re eager to support your future vehicle purchases and assurance, helping to ease mechanics’ visits and maintain financial well-being. Please don't hesitate to contact us directly when you're ready—we're here to continue providing excellent service and help protect your next vehicle!
-The Endurance Team
Reviewed March 10, 2025
I never believed that I could get mechanic insurance. I have gotten numerous letters and calls about an extended warranty and would hang up or trash the letters. Well I’m a true believer. I’ve had several people tell me about Endurance insurance. Until my mechanics said, "Why don’t you have insurance warranty on your vehicle. You have insurance on right down to your pets. Why not your motor and transmission. Get you a quote and look at what all they cover. Down to your food rental and room if you’re out of town."
I’ve never been happier in not afraid to drive my car anywhere. I have a lot of miles on my Toyota Sequoia and it’s like new still but when cars are older with a lot of miles on it they do break down. Just 3 months ago I put over 4000 in my truck. Had I believed in Endurance I would’ve paid 100 dollars. Be a believer like me and take care of the money you can save with Endurance. They have payment options that are wonderful!!! Sincerely Toot!’n
Hi Susanna! We're thrilled that you're experiencing peace of mind with your Endurance plan. Understanding the transition from skepticism to contentment, especially with multiple layers of assurance, resonates with many of our clients. It's rewarding to hear how your investment provided safety and the financial reassurance for traveling whenever you need. Should you have more questions or require additional support regarding your coverage options, we’re here every step of the way. Thank you for placing your trust and exceptional commitment to your vehicle’s by choosing Endurance. Drive confidently and take care!
- The Endurance Team
Reviewed March 9, 2025
First off... I read the 5 Star reviews and they all seem to be about talking about and purchasing a policy, not filing a claim. ENDURANCE DOES NOT COVER WEAR AND TEAR, which is about 100% of failures. Read the contract, Will not cover wear and tear items. If a part wears out like a bearing in transmission, differential, engine, wheels, ANYWHERE, that will not be covered. DO NOT PURCHASE AN EXTENDED WARRANTY FROM ENDURANCE!!!!
They will not pay for anything because they say "It's not covered due to normal wear and tear". Look at your policy and it will say Normal wear and tear is not covered. What causes Wear and Tear? DRIVING YOUR CAR IS NORMAL WEAR AND TEAR. Everything that breaks is due to normal wear and tear. If you don't use your car then it will never break, so as long as the car sits in the driveway not driven they will cover any repairs. DOES THAT MAKE ANY SENSE AT ALL!
My differential and driveshaft was making a grinding noise, found metal bits inside the differential. Endurance wanted the differential taken apart (antoher $1400 labor) or they would not cover the repair. So I had no choice but to authorize disassemble of the differential. Endurance examined inside and said "it's not covered due to normal wear and tear". So now I'm stuck not only paying to replace it but an extra $1400 on top of that for the labor to disassemble the bad one. Supercharger bearing also is going out and Endurance said "not covered, normal wear and tear". It's a sealed one-piece unit.
Don't waste your money on Endurance, they tell you everything is covered when you're ready to buy a policy and afterwards.... It's not covered, normal wear and tear. Isn't driving everyday normal wear and tear, so they don't have to pay for anything according to their policy. I'm now stuck paying over $19,000 in repairs cost AND paying for Endurance Warranty policy. What a rip-off.
Hi Cory. Thank you for sharing your experience with us, and I'm truly sorry to hear about the challenges you faced with your coverage. We understand how frustrating it can be when unexpected costs emerge, especially when you're led to believe they would be covered by your plan.
Your feedback is incredibly important to us, and I'd like to ensure that we're handling this matter with the seriousness it deserves. We are working to improve our communication of coverage specifics to match the expectations you have when purchasing the protection plan. Additionally, I'd appreciate the opportunity to further investigate your situation and determine how we can address your concerns more effectively.
Please reach out to us at feedback@endurancedirect.com so we can discuss your particular case and explore potential pathways for a satisfactory resolution. Thank you for bringing these issues to light and allowing us the chance to improve your overall experience.
-The Endurance Team
Reviewed March 9, 2025
The Endurance was very professional. He was very knowledgeable and explained things in a manner that was easy to understand. He was patient and answered my questions. I had received a letter in the mail from Endurance and had called about getting a quote and finding out more information so I could make a decision.
Hi Dolores! Thank you so much for sharing your positive experience! We’re happy to hear that our representative was professional, knowledgeable, and patient while explaining everything clearly. We’re here anytime if you need further assistance or have more questions.
- The Endurance Team
Reviewed March 9, 2025
This was not a good experience and I wouldn't recommend anyone join this company because they stand behind their words. Accountability! What Accountability! First I was folded that this car protection company was better than it's competition and it was recommended to me by a family member my sister in fact whom hadn't had to use their services yet but said I should join. However, boy was she wrong! Donny, the rep. Whom setup my policy was disingenuous in his responses to my questions in part for example; stating that I had to wait one month to qualify for services but never mentioned that I also had to drive my car 1000 miles.
Hi Jerry. We appreciate your honest feedback about your experience with our car protection services. It's concerning to hear that there was miscommunication regarding the requirements to qualify for services. We're dedicated to ensuring our clients receive full clarity and support, and it’s apparent in this instance that we didn’t meet those expectations.
We'd really like to address and rectify this oversight for you. Please reach out to our dedicated support team at feedback@endurancedirect.com with your details, and we'll be ready to assist promptly. Thank you for alerting us to this issue, as it helps fuel the corrective efforts aimed at enhancing satisfaction.
Thank you,The Endurance Team
Reviewed March 9, 2025
It was very professional and very kind demeanor. Very easy to maneuver through the process. The guy had I wanna say his name was. Mike may be wrong, but whoever the guy is actually need a raise and I will recommend endurance to anyone. Thanks for your service. The prices were reasonable and it helped me save over $300 and it actually coverage a lot that my car insurance won’t cover.
Hi Rashaan! Thank you so much for your fantastic review! We're thrilled to hear about your seamless experience and how much you saved with our services. We'll make sure to share your praise with the team member you mentioned. We're committed to offering reasonable prices and excellent coverage options that go beyond typical car insurance, allowing customers like you to drive with peace of mind. If you ever have any questions or need assistance, please feel free to reach out—Recommending us is truly the highest compliment, and we deeply appreciate it!
- The Endurance Team
Reviewed March 8, 2025
The representative, Rodney, who helped me was the best customer service rep I've ever spoken to. He helped me so much it made experience efficient and pleasant.❣️I truly appreciate the effort and the time he spent making sure that all of my needs were met and my problem solved. Thank you Endurance for hiring such a wonderful representative.
Hi Carolyn! We're thrilled to hear about your exceptional experience with our representative, Rodney. It's awesome to know he made such a positive impact during your interaction. Thank you for choosing us and acknowledging Rodney’s excellent service. We're committed to providing the best, and we'll be delighted to assist you anytime.
- The Endurance Team
Reviewed March 8, 2025
Well I got a big beef with Endurance. I had an alternator that went out on my car. Took it to the dealer with my damn Endurance warranty. The dealer want to put a alternator on that goes with my car a Hyundai Sonata for 1000 dollars. They called endurance. They didn't want to pay it so they denied the price and they themselves had an alternator sent to the dealer that's not even compatible with my car. It's a faulty alternator that till this day I'm still having issues with it. My headlights are blinking like Christmas lights. My check engine light is on. The now has to go back to the dealer for a 3rd time with the same issue. Endurance offered at first to pay only 200 dollars for the Hyundai alternator and wanted us to pay the remaining 800. Guess they wanted us to forget once we took the car to the shop our deductible was suppose to be only 100 dollars.
This is some shady business practice in my book and they still want us to continue to pay for our warranty even with the alternator issues I'm seriously considering getting my warranty somewhere else especially if I have to come out of my pocket to replace my own alternator I won't need endurance any longer. I've even reported them to the Better Business folks. Looks like I'm going to do it again so think twice before signing on with endurance. Shop around because these folks do have shady business practice. 💯💯💯
Hi Eddie. Thank you for sharing your experience with us. We are sorry for the inconveniences you've faced with your alternator. It's never our intention to cause frustration, and we deeply regret any misunderstanding or issues surrounding the compatibility of the parts provided. Our standards thrive on delivering top-notch service and clarity.
Please contact us directly at feedback@endurancedirect.com so that our team can assess the situation properly for you. We do appreciate your input and apologize again for your less than excellent experience.
Thank you for bringing this to our attention. Your comments help us ensure all valued implementations are continuously evaluated for the best results.
-The Endurance Team
Reviewed March 8, 2025
The professionalism of the agent and the price were the main things that stood out to me with Endurance. The plan was affordable. It wasn’t outrageous and it really fit right in my price range. The agent answered any questions I had and made sure I knew exactly what I was getting before I decided to take the plan. They just made sure I felt comfortable, and I have no complaints with them.
I decided to try Endurance after seeing a TV commercial. I have a vehicle and wanted to check out the prices and benefits, and even though a lot of people said to go with CarShield, I’ve seen a lot more about Endurance on TV.
I’ve already told my nephew to try and sign up once he gets his vehicle, and I would most definitely refer Endurance to my friends and family.
Hi Davina! Thank you for sharing your positive feedback about your experience with us! We're happy to hear that our representative was helpful and informative, making you feel secure in your decision. Your support and recommendations to your loved ones mean a lot to us. Our aim will always be to offer affordable and valuable services. If you need any assistance in the future – we're here to help!
- The Endurance Team
Reviewed March 8, 2025
I’ve dealt with several other extended warranty companies, and I think Endurance is fine. We had them on a 2017 Dodge Ram, and we didn’t have a problem with it. I had a couple of claims with them where I took the car to AutoNation. Normally, I’ll have it back no more than seven business days. The shop will call me and tell me what's the problem, and they’ll submit the paperwork to Endurance to see if they're gonna approve it. They'll fix whatever is needed to be done. I’m satisfied with them.
Hi Nancy. Thank you for sharing your encouraging experience with Endurance. We're thrilled to hear that our coverage and service have continually met your expectations, particularly for your range of Dodge vehicles. It's great that you decided to sign up again due to your successful previous engagements with us.
Your description of the claims process reflects our aim to offer clear and effective service. Knowing that each claim has been smooth and satisfying truly highlights what we aspire to achieve with every customer interaction.
Please let us know if there's anything more we can do to enhance your experience. Until then, safe travels with Endurance!
- The Endurance Team
Reviewed March 7, 2025
I bought a car a year and a half ago and had an outstanding recall, so I took it to a Jeep dealer near my house, not where I bought it. They printed out a summary of the VIN and manufacturing details. It wasn’t a Carfax, but it looked similar and included a lot of useful information about the car.
What I noticed, the service advisor pointed out, was that my 18-month warranty hadn’t reached the mileage limit, but it had expired by the end of November. It’s a 2001 Jeep Grand Cherokee with 15 or 18 computers. I’m a good mechanic, but I can’t handle all that nonsense.
The engine itself is complex, but the electrical system is even trickier. I can’t fix anything electrical without specialized tools and computer systems. I talked to my wife, and we decided we needed a solution. They offered a four-and-a-half-year warranty.
The salesperson wasn’t pushy at all, though he didn’t really need to be. I knew what I was up against. I had to make a decision to get things moving, or nothing would happen. The only part that bothered me with Endurance was that I had to make a decision immediately or lose a discount. I couldn’t take a day or two to decide, and my intent was to get a few different quotes since I’d never dealt in that market before.
When they made the offer, I honestly couldn’t say whether it was a good deal or if I could have found something better by shopping around. The discount was only valid while I stayed on the phone, and I wish they had given me a little time to compare options. I bought it because I liked the product and believed it stands on its own and they had no reason to try and force me into it.
I likely would have gone back to them anyway. I’d done some research online and was familiar with the company, including its size and background, so I knew what I was looking at. As a former electrical engineer at Boeing, I’m comfortable evaluating technical details and costs. In the end, it looked like a good deal, so I decided to move forward and sign up. The only issue I had was the pressure to make an immediate decision. But I’m fully satisfied with the service, the program, and how the contract works.
I do have one more comment. My coverage term is several months. I believe it works out to about four and a half years. However, I was told they can’t do anything during the first month, which effectively reduces the coverage by a month. I’m not quite sure how that works.
I understand what they’re trying to do. They don't want someone to sign up and immediately claim a major pre-existing issue. But if they give me 12 months of coverage and tell me I can't use the first month, then it's 11 months of coverage and then they phrase it that way so it doesn't sound shady. I don't have a problem. My car is running perfectly and the only reason I really needed to sign up was I had run out of the factory warranty and I was uncomfortable about being fully exposed. So, it's not a problem. But it seems a little dupey.
Hi David! Thank you for sharing your feedback about your experience with our sales process. We appreciate your insight and are glad to hear that you found the interaction genuine and informative. However, we understand your concern about the need for an immediate decision. It's important for us to offer our customers transparent choices and enough time to make informed decisions when possible. Additionally, regarding the initial enrollment period, it's designed to provide the best coverage options for you over the term while maintaining plan integrity. We'll make sure to share your feedback internally as we continue improving our communications. If you have any further questions or would like to discuss your coverage details, please feel free to reach out to us. We're here to assist in any way we can. Thank you for choosing Endurance, and we look forward to serving you.
-The Endurance Team
Reviewed March 7, 2025
I have a 2006 BMW 325i. I change the oil and keep maintenance on it, but if something happened to it, it didn’t have warranty. I decided to get Endurance since I heard from my buddies that they're better than CarShield. I heard that company's got a lot of insurance cases going on. From my research, I didn't find that with Endurance. I just wanted something that I could take a chance on if something does happen. I don’t really need the vehicle, but I love the vehicle.
The agent I talked to made me feel comfortable by giving me all of Endurance’s data and history and some pros and cons with the programs. He did not start with what they could cover but started with what they couldn’t cover. That meant a lot to me and I thought that was good, because when you’re reading the fine print, that’s when you see the things that aren't covered. With that, I jumped into the gold plan. He was fantastic.
Hi Leroy! Thank you for sharing your positive experience and entrusting Endurance to protect your BMW 325i. We're happy to hear that the thoroughness and honesty of our sales agent made you feel confident in your decision to choose the Gold Plan. It's always our goal to offer transparency so that our customers feel reassured and well-informed about their coverage. Your recommendation is highly valued, and we look forward to providing you with dependable service whenever you need it. Enjoy your dream car with peace of mind!
- The Endurance Team
Reviewed March 7, 2025
I just re-signed up with Endurance because I’ve been having them for three years and I’ve been very happy. Usually, I just bring my truck to Nissan, they call Endurance up, and they pretty much authorize whatever needs to be done without any trouble. Signing up the second time was zero problems because I’ve been happy with the service and the whole experience.
The only thing about the coverage was that I was buying $65,000 worth of coverage, and I got another 25,000 miles for 25 cents more per month. It would have been nice if the agent would have offered another 25,000 miles of coverage from the start and let me know it was only a quarter. For 25 cents more per month, I get 25,000 more miles on my policy. But everything worked out good.
Hi Louis! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to know that you've been with us for over three years and continue to see value in the coverage we provide. It's great to hear that you're satisfied with our nostalgic support for your Nissan, especially the extensive coverage options. We've noted your feedback regarding payment schedules and the idea of extending coverage periods, and we'll take this into consideration as we continually improve our service offerings. We're excited to keep assisting with your vehicles, including your wife's car and your other vehicle. Enjoy your continued peace of mind, and please don't hesitate to reach out if you need any assistance.
- The Endurance Team
Reviewed March 7, 2025
Rodney in customer service was very courteous, professional and very knowledgeable. Gave me the necessary information to help with my car repair. I've had this policy for a while and am very pleased with the service.
H Nina! We sincerely appreciate your feedback and are thrilled to hear about your pleasant experience with Rodney and our customer service team. Your satisfaction and ongoing support as a policyholder mean the world to us. If there’s anything else we can assist you with, please feel free to reach out.
- The Endurance Team
Reviewed March 7, 2025
Great experience. Rep helpful and professional. Rep was knowledgeable and courteous. Double checked to make sure everything was correct. Would definitely recommend Endurance to family and friends. Thank you.
Hi Linda! Thank you so much for your kind words and 5-star review! We're thrilled to hear that our representative exceeded your expectations with their professionalism and thoroughness. Recommending us to family and friends is the highest compliment we can receive. We're here if you ever need anything else.
- The Endurance Team
Reviewed March 7, 2025
Lies!!! Crooks!!! I've had Elite service for only 10 months and never used it and cancelled cause no longer own truck and they say I get nothing back and I owe them $300 in negative!!! Crooks out for your money!!!! Lies after Akeem ** a account manager said I would get money back at least half my money back!!!! He lied then these crooks tried to get me to add warranty on new truck!!!! Nope!!!!
Brenda **
Hi Brenda. We're truly sorry to hear about your recent experience. The situation you've shared is certainly frustrating, and we apologize for any confusion or distress caused during your communication with our team. We take your feedback seriously and are eager to resolve the concerns you've mentioned regarding cancelled services and refunds.
To help address and explore this issue further, we encourage you to contact us directly at feedback@endurancedirect.com. Your satisfaction is our priority, and we're committed to reviewing your account details thoroughly to ensure a fair resolution is reached.
Thank you for bringing this to our attention; we value your input as it plays a vital role in enhancing how we serve you and others in the future.
-The Endurance Team
Reviewed March 7, 2025
We got the Endurance warrant on my Cadillac 2019 XT4 with 27600 miles because the Cadillac wouldn’t give warranty even though it’s suppose to be 100000 miles but oh well we have Endurance and they even pay for my oil changes 2 times a year. I have had 2 problems, one was a tire sensor which they did not cover but anything other than that sensor was ALL covered! Endurance thank you for picking up where Cadillac let us down as far as sticking to their words.
Hi Ronald. We're happy to hear about the positive impact Endurance has had on your vehicle protection and maintenance needs, especially after your experience with Cadillac's warranty. Thank you for letting us step in and contribute where needed. We’re thrilled to know you appreciate the coverage, including those added benefits like oil changes. We strive to keep everything running smoothly and your trust encourages us to maintain the high level of service you’ve come to expect. If there's anything further we can do for you, please don't hesitate to reach out. We're here for you!
- The Endurance Team
Reviewed March 7, 2025
Endurance customer service is professional. Davion took care of my needs, answered my questions, and took care of my contract details. I have 40 plus years of Fortune 500 human resources experience. I've negotiated a lot of contracts and hired over 50,000 employees. I told Davion to share with his supervisor that a human resource professional said that he needs a raise! If, I were recruiting for customer service, then, I would raise my pirate flag, and come after Davion!
Hi Steve! Thank you so much for your positive review! We're thrilled to hear that Davion went above and beyond to assist you with your contract details and share valuable insights based on your extensive experience. It’s comments like yours that remind us why we take pride in the care we provide every single day. We'll definitely relay your recommendation for a well-deserved raise! Always feel free to reach out if there's more we can do for you. Thank you again for your kind words and for entrusting your needs with us!
- The Endurance Team
Reviewed March 7, 2025
I love the service and the representatives! I haven't t had any problems with questions I've asked! I will never use another warranty company. I'm extremely pleased with this service. The customer service department is amazing!
Hi James! We're absolutely thrilled to hear that you're pleased with our service and find our representatives helpful. It's great to know that our customer service department has made such a positive impression on you. If you have any further questions or need assistance, we are always here to help. Thank you so much for choosing our service—your satisfaction is our utmost priority!
- The Endurance Team
Reviewed March 7, 2025
Customer Service Rep was excellent, friendly and knowledgeable. All my questions were answered and I felt secure about my decision to use Endurance as a car repair service. The next step will be to see how Endurance really treat their clients in the time of need. Other than that, look forward to a great relationship. Thank you so much.
Hi Alexander! Thank you for sharing your positive experience with us! We're happy to hear that our customer service representative provided friendly and knowledgeable assistance, answering all your questions and instilling confidence in your decision to choose Endurance for your vehicle protection needs. We look forward to building a great relationship with you and are committed to supporting you whenever you need us.
- The Endurance Team
Reviewed March 7, 2025
Don't waste your money on these extended warranty, it's not worth it, all they care about is the money! Don't be fooled by the sales team, you will meet the mean selfish bitter folks in the claims department, I wonder why they are allowed to be taking customers for granted so long, the government should do something about these scammers, they refused to fix my car because I lost the receipt for the last oil change, something sales never told you to ensure you keep records of, guy in claims said it's not sales job to explain everything, you should go read your contract, what a CON!
Hi, Dwayne. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.
Thank you,The Endurance Team
Reviewed March 7, 2025
I signed up with Endurance about four years ago, and at the time it seemed to be the cheapest option. The signup experience was fine and pretty straightforward. Their customer service during sign up was great. I just renewed my contract a couple of days ago.
Hi, Gregory. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed March 7, 2025
Our vehicle’s warranty was going out, so I wanted to check on companies. I researched a whole bunch of different ones, and Endurance looks like it’s the best one. Setting up with them was easy. The warranty is expensive. It’s going to be $6,000 for four years, whereas the full coverage if you buy a vehicle is usually around $2,000 for seven years and 120,000 miles. But it’s still good.
Hi, William. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and appreciate your feedback. It helps us to improve service for everyone!
- Endurance
Reviewed March 7, 2025
I went with Endurance because I heard good things about them online. The price was good and the signup was very smooth, so I'll recommend Endurance.
Hi, Kisha. Thank you for recommending us to your friends! We’re glad your sign-up experience with us was a great one and that our customer service team provided you with excellent service!
- Endurance
Reviewed March 7, 2025
I’ve had Endurance for the last couple of years and I’ve been really happy with it. I actually thought my policy ran out in February, but when I called to see if I could get it again, they told me I was good until September. I went on ahead and signed up anyway because I hadn’t had any problem with it before. I already had made a claim on one item, and there was no problem at all.
The representative I talked to was awesome, a super nice guy who told me all the ins and outs. It covers the drivetrain, electrical, and air conditioning, everything that I need to be covered. I just feel secure having some type of coverage on my vehicle. Endurance is an awesome company and you really can’t go wrong with it.
Hi, Calvin. Thank you for sharing your experience and for your loyalty over the years! We're glad to hear that Endurance has been beneficial for your vehicle and that you chose to renew your policy. We appreciate your recommendation and are here to support you with any future needs.
- Endurance
Reviewed March 6, 2025
The representative who signed me up was wonderful. I even signed up my mother with the same lady. I haven’t had any issues with Endurance, but I haven’t had to use them yet. They’re cheaper than everyone else, and I would recommend them.
Thanks for your continued trust in Endurance, Annette. We're happy to hear the sign-up process was smooth and that our team provided clear information. If you ever need assistance, we're here to help.
- Endurance
Reviewed March 6, 2025
I wanted an extended warranty to extend the life of my vehicle, and just for the protection of my vehicle, because I know it’s creeping into an older vehicle now. And Endurance is a pretty good service, especially compared to the other extended warranty company that I had previously, which wasn't good at all. And Endurance's customer service was pretty good.
So, at first, I did a little research on a few companies, and Enduranc just had the best reviews, which led me to speak with them. And the warranty on my car expired a few months before I decided to get a policy with them.
And the representative I talked to when I signed up was pretty nice. He went over everything about the policy. He told me what I’ll be covered for and things that I would not be covered for. And he told me that in order to get it started with whatever shop I chose, I had to basically do a $100 deposit in order to get whatever I was trying to get repaired. And then they told me that once I paid, it would take 30 days for it to take effect. So, if I have anything that occurred to my vehicle, it wouldn’t be covered until after the 30 days.
And so, I have what they call their best policy, their gold standard policy. It’s 60,000 miles, and then it’s a 5-year extended warranty. So, whichever mark I hit first is when the coverage expires. And I got discounts for oil changes, but it’s not necessarily full coverage.
Hi, Rodriguez. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with our team was a great one.
- Endurance
Reviewed March 6, 2025
I had CarShield, and they suck. That’s why I looked for something else and found Endurance. I haven’t used them yet, but everything sounds good. I like the coverage. The representatives were really friendly, explained everything, and answered my questions.
Hi, Glenn. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 6, 2025
From the way Endurance talked, the plan I chose covered about everything. I would tell anybody to make a phone call with them. But I have not received the booklet from them yet.
Hi, Charles. Thank you for choosing Endurance. We appreciate you taking the time to leave us a review. You should have received a copy of your policy via email. We recommend checking your spam or junk mail if you do not see it in your inbox. If you still do not see it, we will be more than happy to resend it to you!
- Endurance
Reviewed March 6, 2025
The signup process with Endurance was easy. The representative was very informative and had great customer service. They explained everything and I had a good experience with them.
I definitely would suggest them. I like the freedom of they can go within the network of their approved customers to service the vehicle and I have more control.
I've only owned the car for a week, but I'm satisfied. They were very thorough and followed up with me to make sure everything was okay. I haven't had to use it yet, but I like to have it for the peace of mind.
Thank you for recommending us to your friends, James! We’re glad your sign-up experience with us was a great one and that our team provided you with excellent service. We look forward to having you as a customer for many years to come.
- Endurance
Reviewed March 6, 2025
I've never used Endurance yet. I just got the full warranty with them since I was told they were the best. The representative was very nice, courteous, and informative. I was impressed. He was everything you could ask for in a salesman. He wasn't high-pressure and he told me everything I wanted to know.
Garland, we’re so happy to hear you had a great sign-up experience with our team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 6, 2025
Everything went great with Endurance. The purchase process was good. I didn't have any problems. Everything was explained very thoroughly to me and I got a good deal. I got 48 months for price of 30, which was really good. I qualified for the top plan, so that's the one I chose.
Hi Patricia, We’re glad your purchase process with us was a great one and that our team provided you with excellent service. We look forward to continuing to provide you with excellent service and to having you as a customer for many years to come.
- Endurance
Reviewed March 6, 2025
I have a three‑year‑old vehicle, and the manufacturer’s warranty had expired. I talked to the dealership about their warranty and compared the cost with Endurance and CarShield. I had been on Endurance’s website a few times and liked what I saw. After I entered some information online, a representative called me, and we had a long phone conversation. I decided to give it a try.
I was impressed with the professionalism of the representative. He gave me helpful information about how Endurance compares to competitors. I also liked that the policy is transferable and that I can cancel it at any time. It seemed to offer a lot of flexibility.
Hi, Roderick. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about your experience with Endurance. We’re here for you anytime!
- Endurance
Reviewed March 6, 2025
When I signed up for Endurance, the guy was knowledgeable about the coverage and informative of what I could expect. He told me about the effectivity date, the deductible, and the roadside assistance. I haven’t had to use it, and hopefully I don’t have to. But I just had an oil change, talked to my mechanic about Endurance and he told me they were quick to pay and easy to deal with.
Thank you so much for rating your sign-up experience with us so highly, Barry! We appreciate you recommending us your friends and are thrilled to hear that your mechanic speaks highly of Endurance. We look forward to providing you with excellent service for many years to come!
- Endurance
Reviewed March 6, 2025
My car is out of warranty now. I've had it five years, but it’s a garage-kept car with only 32,000 miles on it. The Ray Catena dealerships gave me a few different companies to look at, so I looked Endurance up and verified different things.
The representative I spoke to was very knowledgeable and patient. She gave me a whole itinerary over the phone of what is being covered, and since I just got my policy yesterday, I’m going to verify what she told me with what’s actually in the contract.
The key choice is really whether Endurance are going to do what they said they were going to do when I have to use them. Hopefully, they stand by their word without me having to worry about it or deal with upfront money or anything like that. They're only as good as when things actually happen, so we’ll see then.
Hi, Mary-Ann. Thank you so much for this 5-star review. We're thrilled to hear about your positive sign-up experience with our team and appreciate you helping share the word about Endurance. We’re here for you anytime.
- Endurance
Reviewed March 6, 2025
I’ve always kept an extended warranty policy on all my vehicles. I just feel safer when I’m going up and down the road and I want to make sure I’m protected. I actually had Endurance on my previous vehicle. When I was first googling auto warranties on the internet, they came up as number one with the least amount of customer problems, so I chose them.
The dude that helped me was super nice and super explanatory. It was a really great deal. A big selling point for me is that I can go wherever I want. I’ve even called some garages to ask if they take Endurance, and they do. More people seem to take them than a lot of the others. Plus, if I took my truck in and had more than one thing wrong, I only have to pay one deductible.
I’m approved for up to five years, and the policy activates in 1,000 miles or one month. I hit that mileage goal in just one week. I’d definitely recommend Endurance to anyone that’s looking for an auto warranty.
Ricky, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 6, 2025
Thank you for taking the time to explain the insurance policy to me. It was a pleasure to talk with you. Your patience was greatly appreciated. I hope it works out for my new car. I am looking forward to working with Endurance and MEPCO. I will be sending my paperwork back to MEPCO. Thank You
Hi, Audrey. We appreciate the kind words and are glad we could provide you with a positive experience! We look forward to continuing to provide you with excellent service for many years to come!
- Endurance
Reviewed March 6, 2025
We’re going on a trip, me and three other ladies, and I wanted the car to be covered if something happens on the way. The guy with Endurance answered all my questions about what was and wasn't covered and how long it would be. Everything was good with the sign-up.
We're happy to hear that our team provided you with excellent service during your sign-up experience, Helen. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed March 6, 2025
If something were to happen to my car, I didn’t have coverage for it. Signing up for Endurance was good. He explained everything real clear. He told me what the cost was, the deductible, it would be for four years, 48,000 miles and I would get x amount off by using a promo code, so that's what I did. He was very knowledgeable, easy to understand, and he answered all my questions. Only thing, I haven’t received the packet yet. But I’ve already told my son about Endurance.
Phillip, we’re so happy to hear you had a great experience with our team and that you had a smooth and straightforward sign-up experience! You should have received a copy of your policy via email. We recommend checking your spam or junk mail if you do not see it in your inbox. If you still do not see it, we will be more than happy to resend it to you!
You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 6, 2025
I had many questions regarding what repairs would be covered. Juan was professional, friendly and very patient! Thank you, Juan for the best customer service I've ever received. I'm so glad that I have Endurance!
Thank you for the review, Lynda. It sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your review.
Thank you,- Endurance
Reviewed March 6, 2025
I saw Endurance had the best reviews than everybody else and everything's been easy. But I didn't know they went to five lines for their payment. I talked to the guy at the insurance and he said that they did. I also got ahold of Endurance and confirmed that was true. Besides that, everything's been great. The plan options sounded good from what I got since this was my first time ever doing it. I haven't had any issues yet. So far, everything’s good.
Hi, Chris. We're so happy to hear that you're satisfied with your experience and your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 6, 2025
Things just went really well with Endurance. The price was reasonable and the person that I dealt with on the phone was real professional. I asked what was covered, how much it was going to be, and he went through and spelled out how much the coverage was going to be. He was really easy to work with and knowledgeable about the product. He seemed to really know what he was talking about, but it wasn't a high-pressure sales presentation and I was very comfortable with it. I've already recommended it to my son and he might have already got it for his car.
William, thank you for recommending us to your son! We're thrilled to hear about your positive experience with the Endurance representative you signed-up with. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 6, 2025
Katherine was both helpful and knowledgeable with the process of getting me set up with Endurance. I needed to cancel out a policy and set up a new contract with another vehicle. She was able to get me exactly what I needed.
Joanne, we’re so happy to hear you had a great experience with our team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 6, 2025
The representative from Endurance explained to me what was covered in the plan I chose and I was okay with that as well as the price that he gave me. I'm only paying 139 a month and nothing out of pocket. So I have to just wait for 30 days and 1,000 miles and I will be allowed to bring it to a certified dealer to file a claim if I need to. Endurance works with you and literally gives you a little more for what it is that you're looking for.
Alicia, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance so far and appreciate the 5-star rating. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 6, 2025
My first experience with Endurance was very negative. I received an email saying there was a discount, something like $300 off if you paid for a plan in full. I don’t remember the exact amount. My previous warranty had expired about four weeks before I got that email, so I called to get more information.
I got the runaround for a while, and eventually I spoke with a woman who mispronounced my name. I corrected her, and she didn’t apologize. She just kept going. She was very rude and hateful. She said she would transfer me to someone else. I won’t call him a gentleman, because in my opinion, he was not one based on how he spoke to me and treated me.
I told him what I wanted to do. When I asked questions and said I wanted to talk it over with my son, he became very condescending. He said, “Why do you want to talk it over with your son? Aren’t you mature enough to make your own decisions?” It was interactions like that. I don’t recall exactly, but I may have asked to speak to a supervisor. He made a smart remark, I called him out on it, and he said, “Well, then we can just end this call, can’t we?” and hung up.
I eventually signed up because of a follow‑up message. It was either a text or an email around President’s Day with some kind of promotion. The message said that if I joined that day, there were special incentives. I called back and spoke with a woman who was the complete opposite. She was very professional and explained the different plans and the benefits of each one.
We discussed about paying in full versus making payments. Because I was getting a special deal that was only good that day, it didn’t make sense to pay everything upfront since there wasn’t any additional discount. So, I went ahead and signed up.
She handled everything very well. At the end, she asked if there was anything else she could do for me, and I told her about a previous interaction with Endurance that I was very dissatisfied with and that it almost kept me from responding to the email at all. I tend to judge based on experiences, and when I’m treated poorly, I usually don’t give a second chance.
She apologized and asked what had happened. She said she could look it up using my phone number and identify who it was, and that she would talk to her supervisor because that situation should not have happened. She was a very good agent, professional, personable, and very good at her job.
Hi Ruth! Thank you for sharing your experience with us. We sincerely apologize for the difficulties you initially faced during the signup, including the unwelcome behavior from our customer service representative. Your feedback is invaluable, and we are continually working to enhance our service.
We're pleased to hear that your later interaction with our helpful representative has improved your experience, allowing you to make an informed decision without feeling pressured. We're glad we could support you effectively in finding the right plan.
Your advice on ensuring a competent representative is guiding friends and family can help ensure a positive transaction process. We're committed to extending this level of service to all of our customers. Thank you for choosing Endurance, and for your patience and detailed review. Please reach out if there's anything more we can assist you with.
-The Endurance Team
Reviewed March 6, 2025
I looked online to see which extended warranty was rated the best, and Endurance was. They had been sending me ads since 2003, and I finally responded recently. The representative was wonderful, very positive, informative, and answered all my questions. I felt he was very knowledgeable about what he was offering.
The warranty doesn’t go into effect for the first 30 days or the first 1,000 miles. It’s good for 48 months, which would take the vehicle to about 167,000 miles. At that point, the vehicle would be around 20 years old, and Endurance wouldn’t be able to warranty it anymore.
Once your original warranty runs out, and considering the cost of future repairs depending on the make and model, I think it’s well worth the expense to sign up with Endurance for that added peace of mind.
Hi Linda! Thank you for taking the time to leave such an insightful review. We are happy to hear that our representative provided you with excellent service and thorough information during the sign-up process. At Endurance, it's crucial for us to support our customers' peace of mind with suitable coverage terms. Your emphasis on the flexibility of our plans and belief in their value, especially as your warranty ended, is greatly appreciated. Please do not hesitate to get in touch if you have further questions or need assistance in the future. Best wishes and many happy miles with your vehicle!
- The Endurance Team
Reviewed March 6, 2025
Both of my vehicles are out of warranty, so I just thought I’d go ahead and get the extended warranty on them. I went with Endurance because they used to send me letters every once in a while.
The sales representative I spoke with was real nice and polite, and I liked that they said it was a bumper-to-bumper coverage.
Thank you for sharing your experience, David! . It’s great to know that our sales representative provided clear and polite service, helping you find the comprehensive protection you were looking for. We appreciate your honest feedback and look forward to continuing to meet your expectations as you experience your coverage.
- Endurance
Reviewed March 6, 2025
I’ve always had extended warranties, but the reason I went with Endurance specifically is that my sister has them as well. It was for a newer vehicle I have.
The agent I dealt with was absolutely marvelous, just a very caring person. His vibe and his energy were so positive, and he really went above and beyond to be helpful. He went over everything with a fine-tooth comb, so every question I had, he had already answered it before I could even ask. He was just an absolutely wonderful person.
We're happy to hear that our team provided you with impeccable service, Debra. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed March 6, 2025
Endurance had a lot of good reviews, and they were listed right there among some of the best companies noted, that's why I went with them. The signup was good, and the representative I dealt with was very knowledgeable, courteous, and helpful. Every agent that I spoke to was really nice and answered all of my questions.
I wanted full coverage and I got it, and the price was fair. The first agent gave me a quote, but then I spoke to another agent in South Carolina who was actually able to get it down even lower for me.
Hi, Carolyn. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy.
- Endurance
Reviewed March 6, 2025
The representatives I spoke with at Endurance were thorough, very informative, and easy to understand. It really made the signup process pretty easy, and overall, it was just a nice experience. They also have pretty good coverage, too.
We're happy to hear that our team provided you with excellent service, Jackson. Thank you for taking the time to leave us a positive review!
- Endurance
Reviewed March 6, 2025
Signing up with Endurance was good. It was an easy process. The representative did a good job. I first heard about them on the television commercial. The cost could be a little less, but it is what it is.
Thank you for leaving us a review, Mattie. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed March 6, 2025
We saw a TV commercial on Endurance, and we liked them. It was a very, very easy experience signing up with them.
Hi, Ms. Ryan. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was easy and straightforward.
- Endurance
Reviewed March 6, 2025
I called Endurance after seeing their TV commercial. The salesperson I spoke to was very nice and explained how it works. After I signed up, they said that I had to wait 30 days and 1,000 miles before I could put a claim in. They told me all the major components, like the engine transmission, are covered. The only thing is I haven't received their booklet yet.
Noam, we’re so happy to hear you had a great experience with our team when signing up! We recommend checking your spam or junk mail if you do not see it in your inbox. If you still do not see it, we will be more than happy to resend it to you!
You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 6, 2025
I was a previous customer of Endurance, and they did pretty good. Because of that, I chose them again when it was time to get another extended warranty. When I signed up again, they asked for the mileage on my car and what type of package I was interested in. I wanted it to cover just about everything as much as possible. I got the plus, the one that’s a step up from a basic package. They followed through and fulfilled their part of the bargain. If the parts they listed as covered needed to be repaired, they fulfilled it.
Hi, Arlene. We're glad to hear you've had a positive sign-up and claims experience with Endurance and that our coverage has been beneficial for your vehicle. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed March 6, 2025
Endurance seemed to be the best one when I looked for coverage for my car. I had a different one that didn’t cover all of what Endurance claims to cover, so I switched my allegiance to them. Signing up went smooth. I very seldom give my financial details over the phone because I don't like doing that, but I did it. It turned out fine. So far, it’s working out.
Hi Michael! Thank you for choosing Endurance and sharing your positive sign-up experience! We're happy to hear that switching to our service was straightforward and met your expectations. We appreciate your 5-star rating even at this early stage and are eager to continue meeting your needs as a valued customer. Rest assured, should you need to file a claim in the future, we are committed to delivering on our promises.
Please feel free to reach out if you have any questions or need assistance. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 6, 2025
The interaction with the Endurance representative was very pleasant. He was informative and gave me all the information I needed. I was told that the program activates in 30 days and I can use it for four years or 120,000 miles. I haven't had any experience with them yet, but I’d tell people to check Endurance out if they're looking for an extended warranty.
Judith, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 6, 2025
The purchase and signup process with Endurance was easy other than I keep getting a message about Line 5 and I don't know what that is. Also, when I call and say I'll take a call back, I never get a call back. But the customer service was good and the plan options and cost were not bad for the two vehicles I have. I haven't had to make a claim yet.
We appreciate your feedback and are glad you found the sign-up process straightforward, Rebecca. We're sorry to hear about the callback issue. If you still need assistance, please reach out to us at 1-866-432-4443, and we’ll make sure you get the support you need.
Thanks for choosing Endurance!
Reviewed March 6, 2025
The signup experience with Endurance was very pleasant. The rep went over the high points and was very informative. It seemed to go well and he knew a whole lot more than I did. Important things were covered on my two cars and I also have roadside assistance along with hotel rental. So far, my experience has been extremely positive, but I haven't used it yet.
Hi Roxie! Thank you for sharing your positive experience with Endurance. We are thrilled to hear that the sign-up process was smooth and that you found our representative informative and reassuring. We're glad you're pleased with the perks included in your coverage plan as well—you clearly understand the added security it provides, especially during retirement.
Staying with your trusty vehicle for a longer period certainly makes sense, and we trust that our coverage will provide the protection you’re looking for. Remember, you’re welcome to reach out if you have any questions or require assistance at any point. We're here to ensure you and your vehicle have continued peace of mind.
Thank you for your kind words, and welcome to the Endurance family!
- The Endurance Team
Reviewed March 6, 2025
My cars are out of the service warranty through the dealerships, and I wanted to still have coverage. The dealerships advise on getting an extended warranty plan through Endurance because they work with Endurance and have the best car warranty coverage programs. I decided to give them a try because most of the mechanics in my area use them.
I used the website to get an idea as to what plans they had. The website is great, however, everything comes together, and it was much more crystallized when I spoke with the salesperson.
Their sales agent was great and patient. She talked about all the coverage benefits, the terms, and really let me decide whether I want to go forward or not. She explained the payment process, which was really important to me in terms of when the payments will be made and when everything will be done. The part of the term where there's no payment but the services are in place, that was touched on. We talked about the claim process too. Everything was really easy, calm, and we had a really nice and friendly conversation.
Everything moved quickly. The account manager was assigned within two business days and reached out to me, and introduced herself to me. We touched on the coverage again to make sure I understood everything. And also let me know that if I had any questions later on, I can call them or email her and she would get back to me. Everything's been really good with them.
They were really, really personable and easy to access. They let me know what I needed to know upfront before we proceeded. I signed up for two cars and I'm going to sign up for a third car shortly.
When you're dealing with these type of things, it's never an easy thing to take on another monthly charge for however long. But it's even worse if you take on a big bill from a mechanic, where you could have probably avoided some of that with a warranty program in place.
Hi Michael! Thank you so much for your fantastic review and perfect rating! We're thrilled to hear about your positive experience with our team, from the seamless sales process to the professional follow-up from your account manager. It's great to know that our transparency and clarity meet your expectations. We also appreciate your feedback on our website and we'll consider your insights to improve the communication flow for others too. We're here to provide continued support as you decide to sign up a third vehicle, and we hope to keep delivering on your confidence in us.
Thank you for being a valued part of the Endurance family!
- The Endurance Team
Reviewed March 6, 2025
I had Endurance on my truck before and I let it lapse. And I just want to renew it. The signup was simple and realy easy and so far it’s good.
Hi, Leon. We're so happy to hear that you're satisfied with your experience with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 6, 2025
I was thinking that getting Endurance would be a good idea because I don't need extra expenses when I don't have the finances available and something would break. I heard about them because I did something online. And they called me and talked to me. The rep I spoke with was professional. He told me everything and was really good. He gave me his phone number and his email if I needed those.
I have a Rogue Platinum ’23 and it only has 14,000 miles on it. It’s a bit new and is still under warranty. But what they don’t cover I hope Endurance would cover.
Hi Mary! Thank you so much for sharing your experience with us! We are thrilled to hear that your interactions with our team were clear, professional, and hassle-free. Providing peace of mind during your time under the manufacturer's warranty and beyond is our priority. If you need further assistance or have more questions in the future, please don't hesitate to reach out. We’re here to help!
- The Endurance Team
Reviewed March 6, 2025
I went with Endurance because there were a couple of questions that couldn't be answered by the other company which made me uncomfortable. And I felt as if I was being scammed. With Endurance, I didn't experience that. Just the promptness to return my emails or phone calls. And the knowledge, the knowledge that rep had without hesitation. She didn't have to put me on hold to find out an answer to a question or anything. So I had a good experience with you all overall during my signup.
The process was smooth and excellent. There were questions answered that I didn't even have to ask. They have a good price and I recommend them.
Thank you so much for this 5-star review, Shalanda. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We appreciate your honest feedback and are happy to hear you’d recommend Endurance. If you ever need anything, we’re here to help!
- Endurance
Reviewed March 6, 2025
I already had Endurance and just renewed with them. The agent I worked with was very nice and helpful and I just kept the same coverage I already had. The price went down a little bit because the agent said I had qualified for a promotion they had.
Hi, Kenneth. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 6, 2025
The Endurance signup process was okay. There were a lot of calls in the beginning because they needed the actual mileage, but that was about it. I've had no problems. The customer service was great if I ever had to call and their price is affordable so far.
Hi Andrea! We appreciate the kind feedback and are pleased to hear that not only has the signup process been straightforward but our customer service has also met your expectations. We're sorry to hear about your experience with coverage—every car situation and coverage plan is different, and we'll work diligently with you to see how we can optimize coverage in the future. If you haven’t yet, visiting our website might offer additional resources and tools that you'll find valuable. Should you have further questions or need any assistance, please feel free to reach out. We’re glad you have overall positivity towards your experience with us, and thank you for your rating!
- The Endurance Team
Reviewed March 6, 2025
Everything has been fine with Endurance. I just signed up a week and a half ago. The signup process was great and the guy was super nice. The plan options were good. Everything went smoothly.
Thank you so much for this 5-star review, Gregory. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We look forward to continuing to provide you with excellent service for many years to come!
- Endurance
Reviewed March 6, 2025
I purchased the bumper-to-bumper coverage from Endurance. The customer service experience was good. They were informative, nice, and easy to talk to. I would recommend people to check it out, do what I did, and make sure to just look at the rates before going in.
Hi Frank! Thank you for taking the time to share your experience with Endurance. We are thrilled to hear you found our customer service both helpful and enjoyable. We're happy that your coverage meets your needs and we appreciate your recommendations. Should you or your family and friends need any assistance or additional information in the future, please feel free to reach out. Our team is here for you, every step of the way!
- The Endurance Team
Reviewed March 6, 2025
The salesman from Endurance during the signup was really great. I was only going to get a price, but he talked me into signing up for it. I just joined them last week, so I haven't used it yet. I'd tell others to sign up as well.
We're happy to hear that our team provided you with excellent service, Carol. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed March 6, 2025
The signup process with Endurance was fine. I didn't have any issues. They had very professional and efficient customer service. They were very good, but the cost could be a little less because I'm on a budget.
Hi Denise! Thank you for sharing your detailed experience with us. We're glad to hear that Endurance’s direct approach aligns well with what you were looking for in vehicle protection services, offering agility and efficient service by handling repairs directly. Ensuring a smooth process without middlemen is a significant aspect of our commitment to providing seamless customer service.
We appreciate your feedback regarding the cost and will ensure it’s taken into consideration as we strive to offer value-aligned solutions. Please reach out if you have any further thoughts or questions. Thank you for choosing Endurance!
-The Endurance Team
Reviewed March 6, 2025
My husband has an incredibly overpriced Volvo and wanted to get the insurance, so we decided to re-up our warranty with Endurance. The signup and purchase process was good. I did it all on a survey, I think. Also, the plan option is doable for us right now, and it's probably a good thing to have. And I talked to a couple of representatives since we got involved, and they were very nice. Overall, a warranty is something you're glad to have, but you don’t want to ever have to call them.
Thank you so much for this 5-star review, Nancy. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We appreciate your honest feedback and look forward to protecting your Volvo!
- Endurance
Reviewed March 6, 2025
We used to have an auto warranty with another company, but when something happened to one of my vehicles, they didn't pay a dime on it. Because of that, we dropped them quickly. Later, I saw the commercial with Danica Patrick on TV, which led me to look into Endurance. The sales representative was very nice, and he answered all of my questions and sent all the paperwork. Endurance should be a lot better than our prior warranty in terms of coverage.
Hi Mike! Thank you for your positive review! We’re thrilled to hear that you had a seamless experience signing up with Endurance and found our sales representative helpful. Your confidence in choosing us, especially after your previous experience with another provider, means much to us. We appreciate your recommendation, and we look forward to providing you with reliable coverage. If you have any further questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 6, 2025
I called Endurance, gave them the VIN Number, mileage and all that, and everything went real smooth. She told me all the details and sent me a copy of the contract, so she did a good job. I haven’t used it and I hope I don’t have to, but so far, everything’s great.
Hi Charles! Thank you for sharing your positive experience with us. We're happy to hear everything went smoothly, from receiving your pricing information to handling details efficiently with our representative. We appreciate your recommendation and are thrilled to hear we're comparing favorably. Should you have any further questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed March 6, 2025
My mom's 93, I'm 62, and the truck we own together is an '07. It’s had some minor repairs, which I paid for, but if something major happens, we'll be in trouble. I had a previous car warranty, couldn't put the 1000 miles on the truck, and they kept asking for more money to update the policy, so I canceled it and went with Endurance ‘cause I only had to put 200 miles on it. I had a cool sales rep who talked to me like an individual instead of just a piece of meat and he answered my questions.
Hi Sarah! Thank you for sharing your positive feedback and outstanding 5-star review about your experience with Endurance! We're absolutely thrilled to hear that our representative provided you with professional and personable service. It’s great to know our offering aligns so well with your needs, ensuring peace of mind for your vehicle. As you haven’t had any major repairs yet, remember our dedicated team is always here whenever assistance is needed. We appreciate your trust in us.
- The Endurance Team
Reviewed March 6, 2025
The warranty I purchased from Endurance fit my budget. The experience working with the representative was quick and easy. They answered the questions and was knowledgeable about the product. As far as signing up for it, it seems to go very peacefully and it's a good plan that's worth the money. Going through their app is very easy as well.
Hi Phillip! Thank you so much for your 5-star review! We're happy to hear that your experience with our customer service was smooth and informative, and that our Premier program aligns perfectly with your needs and budget. It's great to know that using our app and online services has made managing your coverage convenient. We're committed to providing excellent service, and we're thrilled we could meet your expectations. If you have any further questions, please don’t hesitate to reach out.
– The Endurance Team
Reviewed March 6, 2025
The sales representative was good and I was very pleased. The warranty covers everything that we'll need if we ever need it. But I should have went deeper to find out what the price would be for another car when they offered.
Hi Bridget! It sounds like you had a great experience with Endurance, and that truly makes us happy. We're glad to know our representative made the sign-up process pleasant and that you're satisfied with our automotive coverage. If you have any further questions about adding another vehicle or adjusting your plan, please feel free to reach out to us. Thank you for choosing Endurance and for your positive feedback! We look forward to being there for your automotive needs.
- The Endurance Team
Reviewed March 6, 2025
I got the bumper-to-bumper coverage with Endurance. The representative knew everything that I needed to know. So he was on his toes and told me I had to wait 30 days before I can file a claim. But I've not even received my papers through the mail yet. I have an email about being able to see my policy, but it won't ever let me see it.
Hi Kathy! Thank you for your review and sharing your first impressions with Endurance. We're happy to hear that our representative provided you with knowledgeable and reassuring support as you made your decision. We understand the importance of having prompt and comprehensive coverage, especially after previous unsatisfactory experiences.
We're sorry for any inconvenience you've experienced about receiving the full contract details. It's excellent that you have our contact information ready, and our customer service team is available to assist in confirming your details whenever you need clarity.
Your confidence and preparedness reassures us deeply. Welcome to the Endurance family; we look forward to providing you with reliable service and experiences going forward! Please don't hesitate to reach out if you need any assistance.
— The Endurance Team
Reviewed March 6, 2025
My experience with the Endurance representative to get the bumper-to-bumper coverage was great. They were very personable and knowledgeable about the product. The signup process was easy and I would recommend, but I haven't used them yet since I am still in the waiting period.
Hi Jeffrey! We're so happy to hear about your positive experience with signing up for Endurance and that our team was able to make the process straightforward for you. It's fantastic to know that our representative provided personable and helpful service that met your expectations. We strive to provide valuable coverage, and although you haven't had to use your protection plan yet, we hope when you do, it reaffirms your recommendation. Thank you for sharing your kind words and recommending us. We look forward to offering you reliable support with your vehicle further down the line. If you have any additional questions or feedback, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 6, 2025
Endurance was recommended by the Dodge dealership where I get my truck serviced. They said they were really good. The gentleman that signed me up was so professional. He's an asset to the company. I wanted that insurance just in case something happens and the gentleman explained everything and I didn't have any questions after. I would recommend anyone to check Endurance out.
Hi Harry! Thank you for your detailed review! We are thrilled to hear about your positive experience with our team. It’s great knowing our service left you with such peace of mind concerning your vehicle protection. Our representatives are here to ensure an understanding and seamless experience for every customer, and we are proud they were able to exceed your expectations. We're glad to continue providing you with any support you need and assure you made the best choice addressing your vehicle protection needs. Thank you once again for placing your trust in Endurance. Please feel free to tell your friends and family about your exceptional experience!
- The Endurance Team
Reviewed March 6, 2025
The sales agent at Endurance was wonderful. He was just very nice. He answered my questions and was knowledgeable. He answered questions before I even got to ask some of them. We just had a very pleasant conversation. The coverage was to my liking, but I wouldn't mind seeing a lower price.
Hi Michelle! Thank you for leaving us such a detailed review. We're thrilled that our sales agent made your sign-up process smooth and answered all your questions efficiently. We understand your concerns about the pricing and discount information and regret that this impacted your ability to make fully informed decisions from the start. We'd love to discuss promotional pricing or additional details with you to maximize your satisfaction.
Regarding the missing customer card, please get in touch with our team directly at feedback@endurancedirect.com so we can ensure it reaches you promptly. Your feedback is valuable as it helps us improve our communication and service process. We're glad your overall experience has been positive, and we aim to make your journey even more rewarding at Endurance. Thank you for choosing us!
- The Endurance Team
Reviewed March 6, 2025
The representative from Endurance during signup was good and he answered my questions. I was very satisfied with the coverage that I got.
Hi Evangeline! Thank you so much for sharing your positive experience! We're happy to hear that our representative provided you with insightful and thorough information, answering all your questions patiently. We're also thrilled that you are pleased with the coverage you chose. Your recommendation means a lot to us as we strive to offer top-notch products and services. If there's anything more we can do for you, please feel free to reach out.
- The Endurance Team
Reviewed March 5, 2025
I had a great experience with your representative Christian **. He explained to me things that could go wrong with my 2018 Tam 1500 Tradesmen. No other insurance company has ever explained things so clearly. Thank you guys for all you do for senior vets like me. God bless you all.
Hi Steve! Thank you so much for your kind words! We're happy to hear that Christian provided such an excellent service by explaining everything so clearly for you. We’re thrilled to support and provide peace of mind to valued senior vets. If you ever need assistance or have any questions, please feel free to reach out.
- The Endurance Team
Reviewed March 5, 2025
Extremely Disappointed!!! I received a letter about a price increase. There was nothing in the letter about which vehicle. Only a file #. I called in to ask about the increase and the BOZO on the phone could not tell me which vehicle. He stated a (2) step verification was needed. I verified my name and the File #. He then still would not tell me which vehicle. I have purchased (3) vehicles within the last (2) years. I was not sure which vehicle that is why I called. I asked several time to please tell me for which vehicle did you send the letter? He continued to refuse. After much discussion, I listed all (3) vehicles. WO,W so much hassle over a vehicle that I no longer own. Surely you guys must have a better way to communicate with your customer. Easy just state on the letter to which vehicle you are sending the letter for. This man was extremely rude. I will not recommend Endurance EVER.
Hi Carl. We truly apologize for the frustrating experience you had when reaching out to identify which vehicle was affected by the price increase. We appreciate you bringing this to our attention, as it highlights areas where our communication methods can be improved upon. It's important to provide customers with clear and efficient service, and this instance clearly didn't meet those expectations. It's concerning to hear about the difficulties in communicating with our representative, and we're committed to addressing this internally. If there's anything more we can do to assist or resolve your lingering concerns, please contact us at feedback@endurancedirect.com. Your feedback is invaluable in improving our processes, and we hope to provide you a better experience in the future.
-The Endurance Team
Reviewed March 5, 2025
In my case, I had my car’s tie rod ends replaced at a certified Ford dealership. When the dealer contacted Endurance for payment, they were informed Endurance's maximum labor reimbursement was $23/hour less than the dealership's rate — forcing me to pay the difference out of pocket.
Additionally, I had other repairs performed that were clearly covered under my contract. However, because the dealer didn’t include those repairs in the initial inquiry, Endurance flat-out refused to pay — even though the contract showed the work was eligible. Another critical issue is that Endurance can take months to pay mechanics — leaving many repair shops unwilling to work with them at all. If your mechanic refuses to deal with Endurance, you're out of luck. In contrast, I've had zero issues with my dealer's extended warranty on my other vehicle — prompt payment, no hidden clauses, and no headaches. Before considering any third-party warranty company, check with your dealer first. It could save you a massive amount of frustration and unexpected expenses. Steer clear of Endurance.
Hi Rodney. Thank you for bringing your experience to our attention. We apologize sincerely for the frustration and inconvenience you have faced. Your concerns, particularly about labor rate limits, refusal to cover necessary repairs, and delays in payments are important and deserve immediate consideration.
Please know that we are committed to transparency and delivering service as promised. We would appreciate the opportunity to address these issues more closely. Could you please reach us directly at feedback@endurancedirect.com so we can assist with resolving this matter more exhaustively and look into potential miscommunications regarding your claim coverage?
Your feedback is invaluable, and we aim to improve your experience going forward. Thank you for allowing us the opportunity to make this right.
- The Endurance Team
Reviewed March 5, 2025
My 2018 Jeep Wrangler that I purchased less than a year from CarMax has been great! Until I backed out of my driveway over a month ago. I started to drive and click click click...the bushings on my sway bar is making a terrible noise and my steering is sketchy. Call a tow truck the next morning and it's taken to a Jeep dealership that we used the warranty on 2 months prior for a windshield wiper motor. Great service, done quickly...Well apparently if it's under a certain $ amount it's easy breezy fresh and squeezing. Well the sway bar is in the crapper as well as the drive shaft! Endurance sends someone out a week after it's been there...We had a snow storm and they waited until Friday to come out. The person didn't take pictures that the "adjuster" needed. So the dealership did.
A week goes by with missed phone calls and unanswered messages by the dealership and the adjuster. The adjuster now wants a video of the Jeep as it drives...the dealership refuses as it's not their job it's the job of the warranty company to send out an appraiser...it's now week 3 going into the weekend and Monday will be week 4. My Husband files a complaint with the BBB on that Friday. We get a call from someone at Endurance wanting "solve" our issue by the name of Cindy or Cynthia. Tells my husband that she will look into it on Monday. She calls and says the adjuster is trying to get a hold of the dealership and our claim should be cleared up.
Now this Cindi got all this information from us and it turns out she is the adjuster. The person who we feel and believe was causing all of this. Endurance told us from the beginning adjusters don't talk to customers they only talk to dealerships. Really? Ethically how was the conversation we had with the person who called us to solve our complaint relevant to the adjuster who it turns out called us. Who by the way denied the claim on the drive shaft as it was only seeping. So they don't cover it. 4 mechanics we called said that's a safety issue and we could be seriously hurt and or killed if we drive our jeep without a repair.
Oh and the adjuster is sending a $29.99 part for the sway bar that SHE found on the Internet. God only knows where this part came from....China, Taiwan, Indonesia....is it guaranteed? What quality is it. She gets a part of the Internet from some fly by night Co...Is she gonna guarantee our safety and our lives? Food for thought.....my opinion is use a different Co. Maybe one that cares about your safety and your families' safety. Your life may depend upon it as ours does!
Hi David. Thank you for sharing your detailed experience with us. We sincerely apologize for the inconvenience and distress caused during the claims process with Endurance. It is concerning to hear about the delays and communication issues you faced, including the challenges regarding the adjuster's activities and the decision related to your claim. Your safety and satisfaction are our utmost priority, and it’s disappointing to learn that we haven’t met your expectations.
Please allow us to look closely into your case and ensure it’s addressed appropriately. You can email us at feedback@endurancedirect.com with more information including your coverage details and situation. We aim to resolve any misunderstandings and assure you we take vehicle safety very seriously.
Thank you for your patience as we strive to address the problem effectively. We value your feedback and look forward to making it right.
- The Endurance Team
Reviewed March 4, 2025
I signed up for an extended car warranty with high hopes, thinking I’d be covered in case of an issue. Unfortunately, my experience has been nothing but frustrating. After paying for months, when a major issue arose with my car, they did absolutely nothing to help. I followed all the steps, provided all the documentation they requested, and even paid the required deductible. Yet, they refused to cover the repair, leaving me to foot the entire bill.
The customer service is terrible — they’re unresponsive and unhelpful, and it feels like they just want to take your money without actually providing any value. This has been a complete waste of time and money, and I would strongly advise against purchasing an extended warranty from this company. Do yourself a favor and save your money for the repairs, or find a more reliable provider.
Hi Denzel. We truly value your feedback and understand how disappointing and frustrating this experience must have been. It's disheartening to hear that the situations you encountered were not resolved to your satisfaction, despite all your efforts in providing the necessary documentation and fulfilling the required obligations. This is contrary to the high standards we aim to uphold.
Regarding the issues you’ve highlighted with our customer service, clear and effective communication is crucial. We apologize if your interactions did not reflect this, and please know this is an area we’re reviewing carefully. We request you to reach out to us directly at feedback@endurancedirect.com so we can delve into your case more thoroughly and seek a resolution together.
Thank you for sharing your thoughts. Your input does not go unnoticed and becomes a key component in improving our services. Although this situation wasn’t accommodating to your needs, we hope to eventually restore your confidence.
Sincerely,The Endurance Team
Reviewed March 4, 2025
The agent, Karolina, was patient with me as I asked a million questions and needed many repeats of the plan's benefits for me personally now and in the future. My hope is that this plan will help me and my car for years to come.
Thank you for the 5-star review, Elaine. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service. If you ever need anything, we’re here to help! - Endurance
Reviewed March 4, 2025
I signed up for Endurance Auto Warranty to have peace of mind with my vehicle, and overall, it has been a decent experience. The coverage options are flexible, and the pricing felt fair compared to other warranty providers. The signup process was smooth, and customer service was helpful when explaining my plan. However, when it came to filing a claim, I faced some delays. The approval process took longer than I expected, and I had to follow up multiple times to get updates. Eventually, my repair was covered, but the back-and-forth was frustrating. If you're patient and willing to deal with some extra steps, Endurance can be a solid choice for extended warranty coverage.
Hi James! Thank you for sharing your experience with us! We’re happy to hear that our coverage options and pricing met your expectations and appreciate that you found the signup process smooth and the customer service team helpful. We apologize for the delay you experienced when filing your claim and for any inconvenience it caused. Your feedback is invaluable and will help us improve our processes. If there’s anything more we can do to support you, please don't hesitate to reach out to us at feedback@endurancedirect.com. We value having you as a customer and assure you of our commitment to continue offering the peace of mind you signed up for.
Thank you,The Endurance Team
Reviewed March 4, 2025
I feel really good about getting the warranty that I got because, I have full coverage from the front to the rear, and I even got electrical with it, and I feel that that's amazing. It made me feel really satisfied with what the guy said about everything that's included with my plan. I was really satisfied with the whole conversation.
Hi, Steven. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed March 4, 2025
Mr ** was knowledgeable, very kind. Just a wonderful customer service experience. I was looking for a warranty at other places but he sold me because he knew his job. It's hard to get that kind of service today, please keep up the good work and hired more people like him.
Leslie, we’re so happy to hear you had a great experience with our customer service team! We’ll make sure that they receive the recognition they deserve. If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 3, 2025
Anytime I have called, my question(s) have been answered quickly and kindly. I recommend Endurance to you. I have had great luck in getting my only claim covered quickly and with ease. Endurance took care of everything.
Hi, Beth. Thank you for recommending us in your review! We’re glad your claims experience with us was quick and easy.
- Endurance
Reviewed March 3, 2025
I have experienced a easy and call process with Customer service. I was going to cancel but I was quickly reminded of great perks I can't get anywhere else. I was recommended a Endurance by my car junkie friend. Thank you.
Hi, Melea. We're so glad you chose to stay with us and that you love your Endurance benefits. We look forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed March 3, 2025
I have a 2007 Chevy Silverado with approximately 198K miles. Purchased Endurance Gold Package. First mechanical issue, Power Steering Pump totally went out. Confidently, took vehicle to Chevy Dealership for Diagnostic test. Problem identified on the first day. Dealership contacted Endurance to initiate claim. At this point, the vehicle must stay with the dealership until repair are complete or claim is denied.
Three days later, I get a call that the claim was denied. Called Endurance to get clarification on the denied claim. After I spoke to customer service, I made the decision to cancel the policy. Got transferred over to another department to initiate cancelation. The agent spent almost an hour trying to justify keeping the policy and attempting to explain why the repair wasn't covered. In the end, the agent suspended my payments for about 4 months and lowered my monthly payment to convince me to keep the policy and compensate me for the issue. I took my vehicle to a local mechanic to have the work done for a reasonable price and excellent service. The owner of the shop, said that the extended warranties are not worth the hassle and to simply put money aside for unexpected repairs. Advice that made sense and advice that I actually took.
At this point, I still have the extended warranty, due to the compensation package the agent gave me, so I'm still covered just in case something major happens that's actually covered by my policy. Fast forward four or five months, I started having issues with my transmission, which is definitely covered according to the policy. Once again, confidently took it to the dealership. Once again but this time, after a week and half, without a vehicle, I received a call that the claim was denied. At this point, I'm done!
Called to cancel again. Different agent asks me to reconsider. Recommends another payment deferment and possible lower monthly premium. Didn't finalize the cancelation, was asked to think about it and the agent would call me back the next day. Next day no call. I contacted Endurance again, a different agent started talking about a cancelation letter and trying to convince me to keep the policy. Couldn't finish the call due to an appointment. At this point, I'm done with Endurance. Will call back later today and finalize cancelation.
Hi Charles. We appreciate you sharing your detailed experience with us. It seems we've missed the mark in providing the resolution and assurance you expect from a vehicle coverage. It's crucial for us to uphold strong communication and clear next steps during such processes to prevent further dissatisfaction. Your feedback signals areas we need to desperately improve, especially in handling claims and enhancing our services' clarity. It's important to us that lingering issues are fully addressed. Please reach out at feedback@endurancedirect.com so we can discuss your account further and aim for your complete satisfaction. Thank you.
- The Endurance Team
Reviewed March 3, 2025
Denise ** helped me with my recently purchased Premium and Elite warranty. She was very helpful and even fulfilled my in writing requests. Top notch service from start to finish. I would recommend this service to anyone needing an extended vehicle warranty.
Hi Eli! Thank you for sharing your positive experience with Denise and our vehicle protection services! We are thrilled to hear that you received such helpful support with your Premium and Elite protection plan. Your recommendation means a lot to us, and we're here to assist should you need anything in the future.
- The Endurance Team
Reviewed March 3, 2025
My customer rep was awesome and took care of my issues quickly. I appreciate all he did for me. He was very attentive and listened to my concerns. This was all handled in an expedient manner and I am grateful.
Hi Kathy! We're thrilled to hear that our representative provided you with excellent service! Taking care of your issues promptly and attentively is our top priority. We will ensure that your appreciation is shared with the team. Thank you for choosing us—your positive feedback truly inspires us!
- The Endurance Team
Reviewed March 3, 2025
I purchased a $3000 service agreement with Endurance. This ended up being a very bad decision. It took them 6 weeks to approve my claim. They tried everything in their arsenal to try and deny the claim and I was offered no help whatsoever by their customer service and claims teams. They also only cover up to 5 days of a car rental so this whole 2+ months without a vehicle I've had to pay out of pocket. Don't waste your money with them!
Hi Justina. Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the challenges you faced with your claim approval process and your experiences with our customer service and claims teams. Additionally, we understand the frustration regarding the limit on your car rental reimbursement.
We value your feedback, as it is crucial in helping us improve our services. We would like to investigate your situation further and strive for a satisfactory resolution. Please reach out to us at feedback@endurancedirect.com, and one of our team members will connect with you directly to address your concerns promptly.
Thank you for allowing us the opportunity to improve your experience. We are committed to ensuring better outcomes and appreciate your patience as we delve into this matter further.
- The Endurance Team
Reviewed March 3, 2025
I called in for the very first time and my representative Mrs. ** gave excellent customer service care. I didn't have any information before I called. She gave everything I needed to get started. I feel more relaxed now. Thank you Endurance for everything. My car was puttering then the check engine light popped up. I just made it home to give Endurance a call. I am very thankful to have them.
Hi Tracy! We're thrilled to hear about your positive experience with Mrs. ** and our team! It's so great to know you feel more at ease with the assistance you've received. At Endurance, we aim to provide excellent support, especially when life's unexpected moments like a check engine light occur. Should you need any more help, please don't hesitate to reach out. We're here for you anytime!
- The Endurance Team
Reviewed March 2, 2025
We have had an extended warrant in the past. Not from Endurance. We've had it from another company. And the car that they insured is in 2011. And they said they would insure it. And so, I said “Okay. Fine. We'll go with you.” But that's the reason why we went with Endurance. That and Danica Patrick.
Purchasing the warranty was easy and quick. I did it over the phone. I've read two-thirds of the policy so far. We haven't had an opportunity to use it, but it sounds like it's pretty good. I've got a mechanic that I've been to for more than 20-years, and he recommended them. That and the fact that. And once I started checking it out, the recommendations were there from people that I know that are in the auto business. And so, we went ahead and did it.
I was surprised that the price was as reasonable as it was, particularly given the mileage and the year on the car. We're very pleased with that portion of it. My mechanic said, “Oh, yeah. We got no problem with them. They have their own people and they make their own decisions. And they don't have to rely on somebody else somewhere else.” And I said, “Well, okay then. We'll bite the bullet and go try it.” I had no reason to use it, but the process was simple. The people seemed to be straightforward. The contract, when it came to me, came to me when they said it was gonna be there. And everything was as she told me over the phone.
Hi Paul! Thank you for sharing your detailed experience with us! We're happy to hear that both the signup process and the coverage have met your expectations. It's great that our reputation and transparency resonated with you and instilled confidence—enough to encourage the transition after a challenging experience. Your trusted mechanic’s recommendation and your impression of our representative acknowledge the quality service we're proud to offer. If there's anything else you need or whenever you’re ready to utilize your coverage, we're here to ensure you receive the excellent support you already expect. Welcome to the Endurance family, and thanks for choosing us for your automotive peace of mind!
-Endurance
Reviewed March 2, 2025
I had another carrier I was dealing with, and I canceled it because I came out of pocket too much, and I went with Endurance. I got an older vehicle, and I wanted to make sure my vehicle is covered and not have to come out of pocket for any expensive repairs. The sign-up process was easy. They went over the plan, explained everything's 100% covered, went over the details and the specifics and got everything included at a reasonable price. I liked the customer service that I got because one of the plans was a little bit higher price, and they broke it down to what I could afford, what I felt comfortable paying, and I got the same stuff that the other one had. They extended the term to 60 months, I pay for three years, and then the other two years are free, so I took that ‘cause it has longer coverage and a better payment plan.
Hi Wendell! Thank you for sharing your fantastic experience with us! We're thrilled to know that our team was able to guide you through the coverage options and find the best plan for your needs at a great value. We’re happy you found the sign-up process straightforward and appreciated our provision of comprehensive coverage for both your new and used vehicles. It's great to hear that our customer service worked with you to offer manageable financial solutions, enhancing your satisfaction compared to previous providers. If you need further assistance, please feel free to reach out. We're here to support you anytime!
- The Endurance Team
Reviewed March 2, 2025
Endurance was everything that I was looking for and I was really impressed with the price of the warranty. Then the young lady that signed me up was very informative. She explained everything clearly to me. She was knowledgeable and answered all of my questions. The representative also told me that I only have $100 deductible or co-pay, and then Endurance will pay the rest on the car repairs. Also, if my car is to go to the shop, I can get a rental, which is important to me since I only have one car. If my car breaks down out of town, they will put me up in a hotel. I am happy with the decision that I made. I would recommend Endurance to anyone needing coverage.
Hi Judylen! Thank you so much for sharing your positive experience! We are thrilled to learn that our team could provide you with clear and helpful guidance while selecting Endurance for your auto protection needs. It's great to hear that you're pleased with the coverage perks like rental cars during repairs and the peace of mind that comes with being covered when unexpected breakdowns happen. Your recommendation means a lot to us, and we're dedicated to maintaining this level of excellence as you move forward with your coverage. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 2, 2025
After reading a recommendation just like this I purchased a "warranty" from Endurance. Worst possible choice I could have made. I ended up needing to use what I had purchased from Endurance only to lose my vehicle and end up battling the finance company in court. I contacted Endurance about needing to use the "warranty" I had purchased, went to the dealership that I was instructed to take my vehicle to and had the dealership contact Endurance once they submitted the paperwork to get the things done my vehicle needed. Endurance told me that I was 100% covered for what the dealership submitted to them. Halfway through the work Endurance backed out of their commitment and left e with a bill I could not afford. I lost my vehicle and now I'm in court battling the finance company.
I would not recommend Endurance to my worst enemy! Not only did I lose my vehicle and am fighting money issues in court, my credit rating took a nose dive and I am still unable to get financing to get another vehicle. Never again will I purchase something by Consumer Reports recommendation and never again will I do business with Endurance.
We apologize for the experience you've had, and it's important to us to address your concerns effectively. It's deeply distressing to hear about the issues with your coverage and the implications beyond that reach into personal financing challenges. We take situations like these very seriously as customer satisfaction should never compromise anyone's financial or personal state.
Ensuring a reliable and transparent service is fundamental to us. We urge you to contact us directly at feedback@endurancedirect.com, enabling us to thoroughly investigate this issue and work towards resolving your concerns. Your voice is important and essential in enhancing the integrity of our service fulfilled to our customer’s specifications.
Thank you for bringing these matters to our attention. We're committed to addressing them with utmost priority.
- The Endurance Team
Reviewed March 2, 2025
The warranty on my Expedition ran out, so I looked for other companies. What I like about Endurance is that they cover practically everything. I can go to any dealer or authorized mechanic. Another thing is the price was right. Everything was simple on the sign-up. I got on the phone and talked to the lady. She gave me detailed facts and sent me an email with all the information. It was actually the first time I enjoyed talking to someone. So far, I’m happy with them.
Hi Rodney! We’re thrilled to hear that you're happy with your Endurance experience and that the coverage, flexibility, and pricing met your expectations. Providing detailed information and follow-up is what we aim for, and it's gratifying to know you appreciated the smooth sign-up process with our team. If you ever have any more questions, please don’t hesitate to reach out. Thank you for your feedback!
- The Endurance Team
Reviewed March 2, 2025
Our warranty has been out for about a year on our Jeep. And I knew that everything costs a lot of money now to have anything fixed anymore. Just the massive amount of money it can cost to do a transmission, brake lines, the motor itself, air conditioner. Any of that stuff is thousands now. And it's just a matter too of getting as little as anyone knows about a car anymore with all the technology that's involved with it. That's part of it, too. If this was a 1960 car, I could work on it. But I can't do anything on these vehicles
I went on to two different places and did om research, and I said, "Okay. That sounds like what we need and what we want." Th agent was very pleasant. She was knowledgeable and she was generous enough to be very laid back as far as me relaying things back and forth between the wife and myself so that we could talk about it at the same time as we were talking to her. She was very clear, focused, easy to understand. That was a big deal. We’re now covered bumper-to-bumper.
In the long run, it may be profitable. It's going to allow us to keep our car longer than we had originally anticipated.
Hi William! Thank you for your glowing 5-star review! We're thrilled to hear that your sign-up process with Endurance was smooth and that our representative provided knowledgeable and clear communication that met your needs. Ensuring you're fully supported with comprehensive coverage gives us joy because it makes a real difference for your peace of mind and vehicle's longevity. If you ever have any questions or need further assistance, please don't hesitate to contact us. We appreciate your recommendations to your friends and are excited to continue serving your needs!
- The Endurance Team
Reviewed March 2, 2025
A dealership wanted to offer me a used car warranty for a certain price. Endurance was offering a discount with the initial sign-up, so I went with them. I would recommend them. The rep I talked to gave me all the information on the coverage they offer for the different levels of plans they have. I got a feeling he might have been an overseas representative, but he was very good.
Hi Thomas! Thank you so much for recommending us and sharing your excellent experience. We're happy to hear that our representative was able to provide you with all the necessary information and that you are satisfied with your coverage plan. We're thrilled to have you as part of the Endurance family and are committed to continuing to serve you well.
- The Endurance Team
Reviewed March 2, 2025
I had a good experience signing up with Endurance, but I didn’t like it when the sales rep was telling me to sign up on that day if I wanted the deal. She was saying stuff that I feel wasn't true. But I understand that because she’s just doing her job, and everybody does that.
My brother was the one who told me to go with Endurance. I was with another company before, and when that expired, I couldn’t afford to get it again. I’ve heard of so much bad talk about other companies, that they don't cover this and that, but hadn’t heard anything about Endurance.
Hi Ivey! Thank you for sharing your experience with us! We're glad to hear that your sign-up process was satisfactory and that our customer service team made you feel well-served. We always aim to offer the best possible service and understand your feedback regarding standard sales pitches. Such strategies can indeed feel a bit eager at times, and we appreciate your openness on this front. If you have further questions or need assistance in the future, please don't hesitate to reach out.
-The Endurance Team
Reviewed March 2, 2025
Thank you for treating us like humans instead of a number. We thank you for kindness. We had "Car Shield" but happy to be with Endurance. Not saying anything bad about Car Shield. I feel more comfortable having you care for us and our automobile. Our little Ruby (Toyota) certainly feels better. Again we thank you so very much. YES YES YES,
Hi Steven! Thank you so much for your heartfelt endorsement. We're thrilled to hear you feel appreciated and comfortable under our care at Endurance. We aim to treat each customer with kindness and gather inspiration from hearing your positive experience with "little Ruby." We look forward to continuing to support you and your Toyota in any way we can. If you have any questions in the future, please feel free to reach out. Your enthusiasm and satisfaction are incredibly rewarding to us.
- The Endurance Team
Reviewed March 1, 2025
I was having problems with the website and the app trying to change my truck over, because it's not comprehensive enough to cancel a policy and move it over to something else. You can't do it. I had to do it verbally, and then I kept getting emails to renew my older truck. I had to call again to make sure that that wasn't the case. Then I had to get a certified letter notarized to verify my truck, which is fine. I understand you have to cover your bases. So it's fine. Everything’s fine. Very helpful. Endurance is very nice and great. I referred them to three friends of mine, and everybody that I've spoken to who looked into it is very happy.
Hi Jeffrey! Thank you for sharing your experience with Endurance. We're happy to hear that our coverage has been favorable, and that our customer service team was a helpful presence. Your feedback on the website and app experience is invaluable, and we're committed to enhancing their user-friendliness for better convenience in the future.
We're grateful for the trust you've shown in recommending Endurance to your friends. Please don't hesitate to reach out for any assistance you may need. We look forward to continuing to meet your auto protection needs effectively.
- The Endurance Team
Reviewed March 1, 2025
You never know when your car will stop working. It sill stop any time something goes wrong. The representative that signed me up with Endurance was very professional. She did a very outstanding job. when I gave all my information, my monthly payment was 189 a month.
Endurance has good customer service. When you have a problem, you take your vehicle to an authorized shop and show them your problem it. They should be able to cover under your warranty. You pay your deductible and keep going.
Hi Jerry! Thank you so much for sharing your experiences with us. We're thrilled to hear that both our television ad and our promotional offers met your expectations. Our mission at Endurance is to provide seamless and reliable services, from initial sign-up to lifetime coverage. It’s great to know that our professional and keen customer service appeals directly to what is important to you. Should you have further needs related to your plan or wish to enquire about potential perks, simply reach out. We look forward to continuing your satisfaction journey, ensuring you always have peace of mind.
- The Endurance Team
Reviewed March 1, 2025
I first heard about Endurance via my local BMW dealership about a year ago. I had purchased a used BMW X5 and I'm in a few forums online. Everyone talked about how risky it is owning a luxury vehicle without warranty protection. I was right at the end of my warranty, so I went ahead and made the purchase at the recommendation of my dealership after the inspection. And I've since had a couple of issues with BMW, which Endurance took care of the warranty.
My transfer case went out and my rear differential, all within six weeks of me purchasing the warranty. They handled it great. But on the second one, they were a little slower. They wanted someone to come out and inspect the vehicle. I bought the vehicle February 1st, and it was still under factory warranty. And I just went ahead and bought the warranty from the Endurance Warranty in March. And it just made sense. So, that's how it worked out.
I recently added my other vehicle. Speaking with their warranty specialist was great. It was like talking to a friend. We had a very long conversation about the vehicle I was adding, why I thought it was important to add it, especially after what happened with the first vehicle. We talked about a little bit of everything, from cars to the warranty to even just personal life experiences.
My coverage activates after 30 days and 1,000 miles. It was covered for four years and 100,000 miles. It’s important to have a warranty on the vehicle, because today's average repairs cost 500 to 600 bucks. If you have two of those a year, the warranty is really gonna pay itself off in two years or three years.
Hi Joseph! Thank you so much for taking the time to share your experience with Endurance. We’re happy to hear that our protection plan has been valuable, especially with luxury vehicle repairs. It’s excellent to know that your initial claims, such as the transfer case and differential problems, were effectively handled. We apologize for any delays encountered with subsequent claims; ensuring efficient service is our top priority.
We're glad your interactions with our protection specialist felt personal and supportive. The details about your plan package clearly reflect how well-suited our options can be for different needs and budgets. Your insights on the cost-efficacy of having a protection plan like Endurance truly resonate, emphasizing our goal to relieve some anticipate vehicle repair burden.
Should you have any further questions or require assistance as you enjoy your BMW X5 trouble-free, please do not hesitate to reach out. Thank you once again for choosing Endurance!
- The Endurance Team
Reviewed March 1, 2025
They were great. I had Endurance before, but I couldn't juggle a few bills around, so I had to let it go. When I got in a better position, I decided to pick it back up, and it’s cheaper than what I was offered before.
Hi William! Thank you for sharing your positive experience with Endurance! We're happy to hear that reinstating your coverage was smooth and that you found our options and pricing favorable. It’s awesome to know you have had a great experience thus far, and we truly appreciate your recommendation. Should you have any questions or need assistance in the future, we’re here for you.
- The Endurance Team
Reviewed March 1, 2025
Everything went well. I bought a used car and wanted it covered because you never know what's gonna happen, and I felt better when I got Endurance because it’s not third party. The salesguy was great. When I signed up, I also needed to do autopay, and I wasn’t comfortable with that. I was concerned because I get Social Security every second Wednesday of the month, so it's hard to determine what day they should take the money out. But he was able to put it where they don't take it out till the 19th, which is way past the due date or when I get my Social Security, so he was very helpful. I have somewhat looked at the contract, and it covers the main components and the transmission, so that's good.
Hi Sandra! Thank you for sharing your story! We're thrilled to hear you had such a pleasant experience with Steve, who guided you through your payment arrangement with care. It's great to know that you're satisfied with your chosen coverage and found value in the comparisons our website offers. If you have further questions about your contract, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed March 1, 2025
Definitely a scam. Make sure to read the fine print. I purchased a used vehicle 10 years ago that had custom wheels on it. Filed a claim for engine repair and the claim was denied due to tire size on the vehicle being different than what was on the inner door. Remember that’s how I purchased the vehicle and made no modifications to the car. Paid for several months with no benefits. Buyer Beware. The goal of endurance is to not pay a claim. I guess that’s how they pay for the expensive commercials.
Thaddeus, we're sorry to hear about your negative experience. We have high expectations at Endurance and would like to assure you that our goal is to provide quality service and resolve claims fairly. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,The Endurance Team
Reviewed March 1, 2025
My husband of 44 years passed away and he was my mechanic, so I need Endurance to take care of my car. Sign-up process was fine. I've had to call them back to change account numbers and everything went well. Everybody was nice and helped me immensely. I haven’t used it yet ‘cause I've got a 30-day waiting period.
Hi, Diane. We’re so sorry for your loss. We truly appreciate you taking the time to share your experience during such a difficult time. It means a lot to know our team was able to support you, and we’re grateful for your recommendation.
- Endurance
Reviewed March 1, 2025
I first called Endurance to get some pricing on extended warranty, and it seemed like they wanted to make the deal right then and there, and I told them that I would call back as I do not make decisions without my wife. They kept lowering the price, and they tried to keep sealing the deal too. Finally, CarShield never called back, and Endurance did, so I went with them.
I wanted the top-of-the-line, and their coverage is very good. I wanted bumper-to-bumper, and they said they had this plan. And then when I gave them the serial number of the truck, they said, “Oh, you have four-wheel drive so we have to add $3 and some odd cents more a month because you have a transfer case.” And I said, “Okay. That’s all right.”
Hi, Randy. Thank you so much for this 5-star review. We appreciate you being a customer and are glad to hear that our team provided you with a positive experience. We’re here for you anytime.
- Endurance
Reviewed March 1, 2025
I feel more comfortable with a used vehicle with warranty. For $144 a month, it’s a cheap insurance for the next three years. The guy at signup was fairly decent. There were a couple of questions I needed answers to, and I would’ve liked to have gotten more answers. Still, customer service was good, and the process was not difficult. They asked a lot of questions, and once you had your mileage with you, that was about it. They told me the policy covers my motor, tranny, air conditioning, among others. But, I haven’t ever gotten anything what it really does cover from them yet. Overall, I am very satisfied.
Larry, thank you so much for sharing your feedback about our service. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- Endurance
Reviewed March 1, 2025
Endurance is definitely one of the best warranty companies, if not the best. I had over $6000 worth of repairs On my car. I had a lot of suspension work to be done and none of it was denied. The claim process is absolutely amazing. You get what you pay for with this company. And when it's time for renewal, I will definitely be renewing my extended warranty.
Laszlo, We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We appreciate your recommendation and are here to help when you're ready to renew your plan!
- Endurance
Reviewed March 1, 2025
I got the warranty for mechanical breakdowns on the vehicle. I looked at all the ratings in the Better Business Bureau that I could find, and Endurance seemed to be the highest rated from what I had seen. They were too pushy, but they seemed to explain everything very well. They went over everything. The waiting period is 30 days or 1,000 miles. It's a little expensive, but signing up was okay. That's where I found other companies would cover on higher mileage. They were close or the same. I could only cover one vehicle through Endurance because of the mileage. For the lower mileage, the coverage is okay.
Hi, Robin. Thank you for leaving us a review. We appreciate your feedback and are sorry to hear that you found the rep to be a little pushy. We'd like to assure you that this is not in line with our standards. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed March 1, 2025
I got a warranty due to the age of my car. I saw Endurance on the TV advertisement, and I got full coverage. The representative was very helpful. She went through the process as far as what to expect on the contract. You shouldn't have any problems with Endurance.
June, we’re so happy to hear you had a great experience with our team! If you have any questions about your new auto protection plan, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed March 1, 2025
I like Endurance’s ad, and they were nice. The rep from signup was good. She explained everything really well. I got to put 1,000 miles on the car. My vehicle was out of warranty, and I didn’t want to be on the hook for that.
Hi, Sheila. We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate you giving your experience 5 stars! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 1, 2025
I was impressed with the service. The coverage is good, and the claims experience was as smooth as it could be.
Hi Larry! Thank you so much for sharing your positive experience with us! We're happy to hear that our claims process and coverage have met your expectations, and we're glad our representative provided you with satisfactory service. Your recommendation means a lot to us, and we're committed to maintaining your satisfaction with Endurance. Please feel free to reach out if you ever have any questions or need assistance.
- The Endurance Team
Reviewed March 1, 2025
Go with this company. Because of the year on my vehicle, I decided to get a warranty. I was talking with my brother, and he has that warranty with Endurance. We were speaking with somebody, and my brother passed Endurance to me, then I got some information on that instead. It was easy to sign up. I'm satisfied with the process. The coverage is bumper-to-bumper. Everything is good.
Hi, Domingo. Welcome to the Endurance Family! We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate your recommendation! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 1, 2025
I have a warranty already, but I didn't know I had a warranty. I found Endurance through the internet, and then the lady said I can have multiple warranties. At the time, I didn't have the funds in my bank account, so I told them not to do a bank draft. The rep was good and nice.
Travis, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed March 1, 2025
I was gonna go with Ox Car Care because of their ads. But then I started looking at their reviews. They had almost nothing but bad reviews. I picked Endurance because I saw on the Internet they had better reviews than anybody else. The process was okay as far as signing up. I'm satisfied except for not getting anything in the mail yet. It’s been almost a month and I haven't seen my contract. They were supposed to send me a package out right away, and I haven't seen it.
Hi, Amy. You can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If there's anything else we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn five stars from you.
Thank you,The Endurance Team
Reviewed March 1, 2025
I recently renewed my Endurance warranty. We've used the coverage two to three times and we had no trouble with it. I don't have to worry about paying for most of these repairs since they're covered. We had a wheel bearing issue and an oil filter case got cracked and we had those put in. The process took less than a week for both of them. I would give them a high rating for how they handled those claims. We also have oil changes and roadside service if we ever need to use them. Endurance has been good for us.
Thank you so much for sharing your experience, Janice! It’s great to hear that you have found peace of mind with Endurance. We’re also glad the claims process was smooth and hassle-free for you—that’s exactly what we aim for!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed March 1, 2025
I got Endurance before, but my car was still under warranty, so I let it go. I got back with them again now since my car is about to lose its current warranty. The signup process was very easy and the customer service was good. I haven't needed to use them yet.
Hi Eileen! Thank you for sharing your experience with Endurance. We're happy to hear that the sign-up process was smooth and that you found our team’s service noteworthy. We understand how important it is for you to see how claims are handled, and rest assured, we strive for excellence in every aspect of service delivery. We appreciate your patience and look forward to continually meeting your expectations as you utilize your coverage more fully. Should you have any questions, please feel free to reach out.
- The Endurance Team
Reviewed March 1, 2025
The purchase experience with Endurance was very good. The plan I chose was reasonable, but I don't know how to use it. I haven't received a copy in my mail yet.
Hi Susan! Thank you for sharing your positive experience and for considering us for the protection of your vehicles. We're happy that we could make your purchasing process comfortable with excellent customer service. Meanwhile, we understand you'd like a copy of your coverage details and need more information on utilizing your plan. Please contact us directly at feedback@endurancedirect.com and we will ensure your documentation is on the way in the format that works best for you. Our team is here to assist you to ensure you fully understand and access all the benefits available to you. Please don’t hesitate to reach out if there’s anything more we can provide. Your endorsement means a lot to us!
- The Endurance Team
Reviewed March 1, 2025
The Endurance sales rep represented the company well, so I thought it was a good choice to go with them. He just did a good job explaining everything. I chose the good package that covered everything. It was a little expensive, but he gave me a better deal on that and it met my needs. My experience with Endurance is very good so far.
Hi Anthony! We’d like to extend our gratitude for your detailed and positive feedback about your recent experience with Endurance. We're thrilled to hear that our sales representative could assist you so effectively by explaining the coverage and providing you with an ideal package that ensured the necessary protections, such as drivetrain coverage.
It's amazing to know our representative facilitated a streamlined sign-up process and successfully tailored the pricing to your satisfaction. Your confidence in our coverage and our team's efforts is greatly appreciated. Should you have any questions or need our assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Endurance! We look forward to building a lasting relationship with you.
- The Endurance Team
Reviewed March 1, 2025
I just signed up with Endurance at the beginning of February. Working with the representative was easy. He gave me a couple of different warranties and I chose one. He was really nice and informative. He knew what he was talking about and he answered all my questions that I needed. So he was really wonderful.
Hi Wanda! We're thrilled to hear about your positive experience with Endurance so far! It’s great to know that our team provided a simple and thorough sign-up process, and we're especially glad to hear that they effectively guided you in exploring your coverage options. Thank you for choosing Endurance and for recommending us based on your initial experience. If you have any questions about your contract or need further assistance, always feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 1, 2025
The purchase process with Endurance was fine. I did online first and then the people called. I got through that and it was good. The customer service was very easy to work with. The cost was a little high, but I'm hoping that it will take care of my situation in the future.
Hi Gerald! Thank you for choosing Endurance! We’re thrilled that you found the purchasing process smooth and that our team was able to assist you satisfactorily. We appreciate your feedback regarding the plan costs and hope that our coverage will serve your needs effectively. If you ever need assistance or have further questions, please feel free to contact us. Your satisfaction matters to us!
- The Endurance Team
Reviewed March 1, 2025
So far, Endurance seems fair. The plan option was good and the price wasn't unreasonable. During the purchase, customer service was very nice and they explained everything. I'm hoping if I do have to use them that everything goes well. I'm satisfied so far.
Hi Carol! Thank you for sharing your experience with us. We're happy to hear that you found our plan options satisfying and our team helpful during your purchase. It's great to know that you’re content with your coverage for your Chevrolet Silverado. Should you have any questions or need assistance in the future, please don't hesitate to reach out to our team. We’re here to make sure everything goes smoothly if you ever need to use your plan. Enjoy the peace of mind with your coverage!
- The Endurance Team
Reviewed March 1, 2025
We had Endurance a while back and we've almost always had it when we had used vehicles. We just went ahead and took a chance with them and we've been pleased with everything. Any time we had questions or a claim, it's always been a good experience. We've always had excellent customer service. The representatives have always been patient and explained things to us step-by-step. The price is also reasonable. So we've been very happy with Endurance. We would definitely refer them to anyone.
Hi Johnny! Thank you so much for sharing your experiences with Endurance! We're thrilled to hear that you've been pleased with our services throughout your various interactions and found assistance informative and straightforward. The positive feedback about our representatives and sign-up process means a lot to us, as we strive for all our customers to feel confident and valued. If you ever have more questions or need further assistance, we're always here to help.
Wishing you many happy miles!
- The Endurance Team
Reviewed Feb. 28, 2025
I recently signed up for an extended auto warranty with Endurance Auto Warranty. From the onset, I felt at ease because the representatives were informative and didn’t pressure me during the decision-making process. I had researched a few companies, including CarShield, and although one was less costly, I preferred the transparent and sincere conversation I had with Endurance’s staff. The representative who assisted me was well-prepared, providing clear and quick answers to all my questions. She even prompted discussions that I hadn't considered, showing a comprehensive understanding of the vehicle and the potential costs of repairs. My vehicle maintenance costs are quite high these days, and the idea of a warranty offers peace of mind, especially since car repairs are increasingly expensive.
Payment setup was straightforward – they have something called 'Line 5', which I found convenient. They outlined a two-year payment plan with benefits extending over four years. Activation was also hassle-free, as everything was lined up to start promptly, with coverage kicking in after the initial waiting period. Overall, I’ve been satisfied, feeling assured that my car is protected without the worry of unexpected repair costs. The communication with Endurance has been seamless, as they are easy to reach by phone and email, which adds to my comfort level with their service.
Hi George! We are thrilled to hear about your thorough satisfaction with Endurance! It's great that our representatives helped provide peace of mind and guided you so comfortably through the process. Thank you for trusting us after thoroughly researching — it asserts our efforts to portray transparency and offer seamless customer communication. We're especially pleased that you found our 'Line 5' payment method to be convenient and flexible for your needs. We look forward to continuing to protect your investments. For further assistance or inquiries, please feel free to reach out anytime. It's a true pleasure to serve you!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
