Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed Dec. 31, 2024
Robin my contact who was awesome on the phone and help me navigate from transferring warranty from one vehicle that I sold to my other one. Thanks Robin (if you are her boss, please give her a raise). More should look into transferring their warranty.
Hi, Rick. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Dec. 31, 2024
During the initial phone call the salesman was friendly and answered all my questions about Endurance warranty when asked if I could opt out of the plan if it was not what I needed at this time. He said yes within 30 days. I've decided to purchase a new truck. Called in and Endurance refunded my initial payment no questions asked. Now that's good
Reviewed Dec. 30, 2024
The gentleman was very knowledgeable concerning the plan I chose. He asked if I had any questions or concerns. He went over the plan with me regarding the policy. We set up a payment plan and he also informed me of the length of time. He also told me I could call customer service. His name was David. HE WAS VERY HELPFUL.
Hi, Lois Welcome to the Endurance Family! Thank you very much for voicing your positive experience with David. We look forward to having you as a client for many years to come. - Endurance
Reviewed Dec. 30, 2024
I had called once trying to cancel my contract and the lady didn't want to cancel it so I switched to another contract and called back about 3 weeks later and the girl canceled it for me. I was wanting to trade for a new car.
We're sorry to hear that you canceled your coverage with Endurance. Should you ever reconsider or have any questions in the future, our team is here to assist you. We genuinely appreciate your feedback and hope that you'll consider Endurance again in the future.
- Endurance
Reviewed Dec. 30, 2024
They would not cover the cost of my repair after waiting a month. It cost me $1000.00 to the repair shop for pulling out the transmission. I lost my car and I was only refunded $250.00. They are also very rude on the phone.
We’re sorry to hear about your recent claims experience, Ann. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
Thank you,- Endurance
Reviewed Dec. 30, 2024
My review from the start was a great one. He explained the whole thing to me of what I'll be getting and what it would cost in total for how many months. What I had to pay the day of as a first time buyer.
Thanks for the stellar rating, Oneta! We're so glad you chose Endurance and that our team provided you with excellent service!
- Endurance
Reviewed Dec. 30, 2024
I am having a very disappointing experience with Endurance Auto Warranty. When my car broke down and it was towed to the dealer because it was closer, they filed a claim for the repair. They found that I needed a new transmission. Endurance told the service department that they need to tear down the vehicle which costs around $6,000 but if they denied the claim afterwards, I would be responsible for that charge plus to actually repair the vehicle. I have been without my car for two weeks and now I have to pay out of pocket to get it out of the shop. After waiting on hold for what felt like hours, I was told that I should take the vehicle to another location where they charge less but if the claim is denied then I would be forced to pay for everything as well.
I am trying to cancel my extended warranty and they won’t even let me get out of the contract. I have provided all the required documentation showing that I have always maintained my vehicle, I still got nowhere. Their customer service is unhelpful, and the whole process is a complete waste of time. I would never recommend Endurance to anyone. They don't honor their policies, and it feels like they're just trying to get out of paying for legitimate repairs. Save your money and look elsewhere for an auto warranty that actually provides value.
Reviewed Dec. 29, 2024
This company does not stand by what they say. I had car problems. Took it to a mechanic to be told that they would not cover any of it, because I hadn’t lubricated the tire rods. What an excuse not to pay, who does that, I was out of pocket $1500. Never again my first & last time with them. My advice don’t waste your time or money. I needed a valve cover gasket replaced, CV axle & outer tire Rods plus a drive belt they did not cover any of it, but they didn’t have any problem taking my monthly payment. CANCELED!!!
Reviewed Dec. 28, 2024
I bought this warranty coverage for my daughter last Christmas. When a covered claim arose, the company claimed the vehicle wasn't covered as the VIN for the car was not in its system. Endurance would not authorize repairs. When we showed Endurance it made a data entry error on the VIN, it then delayed payment claiming we did not provide proof of payment. We did provide it on several occasions. It has taken about 110 days for payment after the claim was submitted. Even after factoring in the $100 deductible, it only paid 43% of the repair cost. You send emails, call them, and they do not respond. Danica Patrick should be ashamed to be a spokesperson for this clown show. Endurance made this claim process so frustrating and needlessly complicated. Don't buy this product and be mislead by Endurance's glitzy commercials.
Reviewed Dec. 28, 2024
This was my worst experience and nightmare going with this extended warranty company called Endurance. They charge me 215 bucks to get the policy going on then my first payment of 188.45 after one month or 1000 miles I file a claim to get my truck fixed, it was so many back and forth with this extended warranty company.
When I was talking to the customer service agent on going over the contract they told everything was covered towards the engine for instance like brakes, axle, steering wheel, transmission, heating on cooling system, power steering system, tires front Tran case, etc so when I took my car to the dealership in Orland Park Illinois I was a Stan still with the dealership on the warranty company just to find out they need more information about the truck.
After three days at the dealer no outcome. I end up of to take the truck to different locations for them to diagnose it again then called in once more to the warranty company just to find that the parts are not covered by the warranty so I lost my 376 dollars so anyone who is thinking about using this warranty company called Endurance please do not use, they are very shady and dishonest. Be careful of them. Please stay away from this company. I beg you not to use them.
Reviewed Dec. 27, 2024
Phone service was excellent. Website is a nightmare. Coverage is very good, just watch the fine print for required services. Make sure you follow all required service intervals or there is no coverage.
Reviewed Dec. 27, 2024
I purchased a warranty for my vehicle. It covered drive train air-conditioning. It come time to repair my vehicle. I can't find a local repair shop, that honor Endurance company. I had to go to the next town. I got a bill for eight hundred dallars. Endurance deductible is $100 for me. They refuse to honor the contract. I had to pay six hundred dollars to get my vehicle.
Reviewed Dec. 27, 2024
Clearance was very professional. He seemed to care about my problem and helped me keep my policy. He took extra time to help me. We were able to resolve my problem. He seemed concern about my issue. I would recommend enderance to my family and friends. If you have questions ask and they will help.

Reviewed Dec. 27, 2024
We choose Endurance thinking that we had choose the right company. Boy were we wrong! It took them over three months to decide to deny our claim of replacing the engine in our truck. Choose a different company, this one is lousy and not reliable. We end up with a big bill after they decided to have the entire engine torn down just to be able to get out of paying for repairing the engine. During these three months they were not helpful with having no transportation nor did they communicate with us unless we called them. So before you decide on a car warranty company that will definitely help you to resolve your problem research other companies and stay away from ENDURANCE, maybe look into Car Shield.
Reviewed Dec. 26, 2024
I paid over $5000 for a bumper to bumper coverage on my truck. You better read the fine print. I had electrical issues and two electrical harnesses had to be replaced. Keep in mind my contract stated that it covered all electrical wiring. In another section, it states if there is any smoke damage or fire nothing will be covered. Of course, if you have electrical problems with wiring, there’s gonna be a little bit of smoke where the wire failed because of this they would not cover the $3600 bill for replacing the two wire harnesses. This is a scam they will find every loophole not to pay. Do not use this company. I will never use another extended warranty company besides the manufacturer!
Reviewed Dec. 26, 2024
SCAM ALERT! Beware Endurance is a Scam! Purchased this top policy a while ago which costs almost an arm and leg only to find out it was a scam company that takes your money and come up with all type of excuses to deny payments. Had my car at the shop and they denied my claim at 2 different occasions for actual covers parts. I ended up paying for repairs myself. Finally 3rd claim my engine went out so they asked to provide proof of 3 oil receipts. I get it done at a small local shop. They ask for oil change invoices which mine had some partial hand written price and they denied my claim based on that saying it has to be completely computerized. Many shops still operate on handwritten receipts.
Reviewed Dec. 26, 2024
Did some research and saw that Endurance was highly rated. Was told by a friend not to call Car Shield. Got a quality person that was professional and had an ability to explain all the options. I don’t like being pushed into buying anything by offering a discount immediately only if you sign up. But I perceived that it was genuine. I trust this is a good move for me.
Reviewed Dec. 26, 2024
Your customer service person changed me from an inquiring caller to a customer. She was fantastic. Wish I had her name so she could receive your accolades too. I called Endurance first because I have your pet insurance thru USAA as a veteran and got great service with discounted cost. I don't know if I'll get those discounts for this car warranty or not..
Reviewed Dec. 25, 2024
I signed up with Endurance for extended coverage after they reached out to me. Previously, I had a warranty through Metco, which Endurance verified was not good, so I switched. The deciding factor for me was how agreeable they were in working with me.
The enrollment process was smooth. The rep was very pleasant, took the time to explain everything, and assured me that I could reach out if I had any questions. He informed me that my coverage had already started and would last for four years. He mentioned perks like rentals and roadside assistance, although I initially thought I would use AAA for roadside needs. However, I found out later that AAA doesn't cover rentals unless it's a different package.
The representative who assisted me was knowledgeable and helped clarify long-standing issues with my previous warranty from Metco. This was a relief, as it could have led to problems if unresolved. I appreciate the peace of mind that having this extended coverage provides, particularly as I don't have the funds to cover large, unexpected repairs on my vehicle.
Overall, I'm pleased with my decision to go with Endurance. I haven't used the coverage yet, but they have been very helpful and supportive throughout my interactions.
Reviewed Dec. 25, 2024
I chose Endurance Auto Warranty for coverage on my 2016 Dodge after facing a $1500 repair bill. As an insurance agent, I did my research and compared Endurance with another provider, CarShield. I found the Endurance representative I spoke with to be highly knowledgeable, and the information he provided was clear. While I am not looking forward to needing repairs, having this coverage makes sense to me for peace of mind.
The setup process with Endurance was straightforward, with a 30-day period to change my mind about the coverage. Although I might have missed some details during the phone call, I trust the information provided in the contract. I found out my recent repair could have been covered, and I'm pleased with the coverage for major repairs like fuel pumps and water pumps.
Overall, my experience with Endurance has been positive. I rate the sign-up process, customer service, the coverage provided, and the cost all as a 5. The marketing and sales approach was not overwhelming, which I appreciated. As someone who understands insurance documentation, I’m confident in the decision to go with Endurance. I compared prices and found Endurance's pricing, deductibles, and labor coverage to be better than CarShield's.
Reviewed Dec. 25, 2024
I signed up with Endurance Auto Warranty after seeing their advertisement on TV. I found their representative to be very informative and he thoroughly explained the policy, including the coverage for my vehicle. He also outlined the requirement of driving 1000 miles within a month before the coverage begins, which I don't believe will be difficult for me to achieve since I will be using my car more often.
The sign-up process was smooth and without any issues. My policy is set for 28 months, after which I won't have to pay for the remaining 20 months, allowing me to have upfront financial predictability. They got the money upfront because I'm older. Although I haven’t used the service yet, the option to choose between my dealer or own mechanic is a plus, which I appreciate.
Overall, I would rate my sign-up experience with a 5 on a scale of 1 to 5. The sales and marketing process were excellent, and the pricing seemed fair. Based on the coverage discussed, I would also give the policy a 5.
Reviewed Dec. 24, 2024
The extended warranty on my car expired and my car is still in good shape, so I wanted the peace of mind of having a warranty. I consulted with the person who handles my car maintenance, and they recommended Endurance. The sign-up process was seamless. The representative I spoke to was very courteous, making the decision to go with Endurance easy. Although I've not had much contact with them beyond signing up, I'm satisfied with the process so far. I'm optimistic about how things will proceed, especially since my car maintenance advisor endorsed them. I'm hopeful that everything will go smoothly if any issues arise with my car.
Reviewed Dec. 24, 2024
I recently explored various warranty options and ended up choosing Endurance Auto Warranty. Their online presence and popularity drew me in. The sign-up process was straightforward and user-friendly. I haven't yet made a claim since I've only had the warranty for about three weeks. However, I find the cost reasonable considering the potential expenses it could cover. So far, I'm satisfied with my experience. I'll know more once I file a claim, but for now, I'd recommend them.
Reviewed Dec. 24, 2024
I first heard about Endurance Auto Warranty when I noticed my neighbor received a letter from them. I was primarily looking for coverage in case anything went wrong with my vehicle, so I didn't consider any other companies. My experience with the representative during sign-up was quite clear and understandable. Since I signed up on Black Friday, I managed to get a special offer, which was a pleasant surprise.
The representative went over the policy details several times, ensuring I understood what would be covered. I was informed that certain requirements needed to be met before the coverage started, specifically driving 1000 miles and waiting 30 days. For me, this wasn't an issue since I typically drive over 200 miles a week, so I could meet the requirements pretty quickly.
Overall, I was quite satisfied with the sign-up process and didn't feel anything needed to be handled differently. I would definitely recommend Endurance, as my overall experience has been a five-star one.
Reviewed Dec. 24, 2024
I recently signed up for an auto warranty with Endurance and had a positive experience. When prompted by Consumer Affairs, I shared that my decision to explore an auto warranty stemmed from purchasing a used car that previously had Endurance coverage. I received numerous notices that the coverage was ending, which prompted me to research and realize that Endurance had a good reputation, convincing me to check if it was within my budget.
The sales representative I dealt with was excellent. Unlike many sales experiences, this interaction was not overly aggressive or pushy. Instead, it felt like a pleasant conversation with no pressure, which made the process smooth and enjoyable.
Although I haven't filed any claims yet, from what I was told, I am satisfied with the coverage Endurance offers. At the time of signing up, there wasn't anything that I felt needed improvement. My background in sales has taught me to appreciate high-quality service, which I found in the interaction with Endurance.
Overall, I felt very satisfied with the sign-up process and the information provided. The call with Consumer Affairs confirmed Endurance's professionalism and commitment to a stress-free customer experience.
Reviewed Dec. 24, 2024
I recently signed up for an auto warranty with Endurance Auto Warranty Services after my manufacturer's warranty expired. The enrollment process was straightforward, and the representative I spoke with was knowledgeable and courteous. My policy includes additional coverage of 80,000 miles, towing service, rental car service, and a $100 deductible. I was informed that there's a 30-day and 1,000-mile requirement before I can utilize the policy's benefits. Overall, I'm satisfied with the signing-up experience and would recommend Endurance based on this process alone. I rated the customer service and sales experience a 5 out of 5. However, since I haven't used the warranty yet, I would rate the overall coverage as a 4.
Reviewed Dec. 24, 2024
I recently had a positive experience with Endurance while acquiring an extended warranty for my 2017 Honda CRV. Though I haven't had to use the warranty for repairs yet, the pre-purchase experience was quite satisfactory. We plan to handle any necessary repairs at the dealership in Huntsville where we bought the car, now known as Shottenkirk.
I heard about Endurance through online advertising and noted that they were rated among the top 10 extended warranty providers. Before choosing them, I researched three or four companies. The representative who signed me up was kind and helpful, and they provided clear details about the contract, including its start date and coverage terms.
While I'm not entirely sure about the coverage for oil changes, the warranty includes perks like roadside assistance and probably some form of rental car service. They also covered features like the backup camera and automatic hatch, which was pleasing.
Overall, I would recommend Endurance to others based on the positive interactions I've had with their customer service team. I chose to get extended coverage to potentially save money.
Reviewed Dec. 24, 2024
Was going to cancel my policy today but the nice representative talk me giving it another try and seeing if we still want to keep the policy. I will continue this policy and see how it works out. I hope I am making the right choice.
Reviewed Dec. 24, 2024
I recently chose Endurance Auto Warranty primarily based on their TV commercials. Initially, I was deciding between Endurance and Safeguard, but the frequent advertisements nudged me towards Endurance. The rep I spoke with, Nathan, was very helpful. He thoroughly explained the plan options and costs, and I found the customer service to be commendable. The sign-up process was straightforward, and I was satisfied with both the coverage and the cost. Although I had to cancel the warranty after selling my vehicle, I would definitely consider Endurance again in the future. Nathan was attentive to my needs, and after some negotiation, we agreed on a price within my budget. Overall, I was very satisfied with my experience.
Reviewed Dec. 24, 2024
We purchased a 2018 Ford Flex, which is equipped with numerous features—quite a change for us, as our previous vehicles were over 20 years old. In fact, one was a '68 Thunderbird, and the other was a '99 Ford conversion van. After hearing about the costly car issues my son faced, we decided it would be wise to try an auto warranty, mainly to protect our new car just in case something happened.
When speaking with the representative from Endurance Auto Warranty, I found them to be very helpful and knowledgeable. They guided us through the entire process, making it easy for us to choose Endurance. We were interested in full coverage for our vehicle, which had only 75,000 miles on it, and we were able to secure that with no issues.
If a friend or family member asked about my experience with Endurance, I would definitely encourage them to go for it. The customer service has been excellent, and the representative was knowledgeable and supportive. Additionally, the pricing feels fair.
I also accessed their app and website, and I find them to be useful informational resources, particularly if questions arise. Overall, I am pleased with the service I have received so far from Endurance Auto Warranty.
Reviewed Dec. 24, 2024
I contacted Endurance Auto Warranty Services after seeing their ad, and my experience was disappointing. Initially, they assured me that my 2021 Jeep Wrangler Hybrid would be comprehensively covered, including oil changes, which attracted me as these can be quite expensive. However, after signing the contract, they called back asking for an additional fee due to my vehicle being a hybrid, which I reluctantly agreed to.
Despite this agreement, they continued to call, attempting to increase the price further after the contract was finalized. They've already withdrawn funds from my account, yet the service provided falls short. They promised to cover oil changes up to $50, which is inadequate since even basic changes start at $100 for vehicles like mine.
Their continuous calls to renegotiate the price after settling matters are frustrating. I'm extremely displeased with their service, customer interaction, and the overall process, and I wouldn't recommend them.
Reviewed Dec. 24, 2024
I recently signed up for an Endurance Auto Warranty because my previous warranty was about to expire. I found the sign-up process to be easy and straightforward. Although I haven't had to file a claim yet, I can say that my initial experience has been positive.
Reviewed Dec. 23, 2024
I recently signed up for auto warranty coverage with Endurance Auto Warranty Services because I believe having one is crucial given the high costs of repairs. A car salesman I know recommended Endurance, which influenced my decision. My experience with their representatives during sign-up was positive; it was straightforward and only took about a day.
Reviewed Dec. 23, 2024
DO NOT TRUST ENDURANCE WARRANTY – A Fraudulent Company That Exploits Its Customers. I entered into a contract with ENDURANCE Warranty (Claim **) in good faith, trusting their heavily marketed promises of "peace of mind" and "comprehensive coverage." Instead, I have been met with predatory practices, contract violations, and a complete disregard for their obligations.
My vehicle experienced a camshaft failure, a repair that should have been covered under my contract. ENDURANCE denied my claim, falsely attributing the issue to "insufficient maintenance," a baseless excuse contradicted by expert testimony from LaFontaine Chevy. Their certified technicians confirm that the oil change cited as the reason for denial had no bearing on the failure. This denial is nothing short of an arbitrary attempt to avoid paying for a valid repair.
2. Unauthorized Charges and Contract ViolationsEven after denying my claim, ENDURANCE continued withdrawing payments from my account. This is fraudulent. A company that refuses to honor its contract has no right to demand payment. They are enforcing a one-sided agreement, abusing their position while providing no service in return.
3. Utter Lack of CommunicationI reached out to ENDURANCE multiple times and followed up via email at feedback@endurancedirect.com, yet they continue to ignore me. I was promised a call back from a representative named Jay, which never happened. Their disregard for customers is appalling. While I sit stranded at the dealership without transportation, ENDURANCE remains silent, further demonstrating their indifference to the hardship they’ve caused.
4. Financial Harm and Broken TrustPrior to this ordeal, I had $5,000 in positive equity in my truck. ENDURANCE’s refusal to fulfill their obligations has left me $7,500 upside down on my loan. This is a direct result of their unethical practices, which have caused significant financial and personal harm.
ENDURANCE: A Predatory Company Profiting Off Customer MiseryENDURANCE Warranty’s business model is based on deception and exploitation. They deny valid claims, continue unauthorized charges, and ignore customer concerns. Their aggressive marketing of "comprehensive coverage" is nothing but a façade.
I will not remain silent. Until ENDURANCE resolves this issue and approves my repair, I will persistently share my experience across all platforms, including social media, Google, Yelp, and Yahoo. Anywhere ENDURANCE advertises, I will make sure potential customers know the truth. This company must be held accountable for their predatory and fraudulent behavior. To those considering a warranty with ENDURANCE: stay far away. Look for a provider with integrity, transparency, and a genuine commitment to honoring their contracts.
Reviewed Dec. 23, 2024
I purchased an Endurance auto warranty after receiving a notice in the mail because my original warranty was ending in March. I didn't research other companies as I needed a warranty quickly. The sign-up process with Endurance was smooth, without any hidden surprises, and the representative was professional and knowledgeable. Though I don't recall the specifics, I received all the necessary paperwork, and everything was set up as expected. I am satisfied with their service, rating my overall experience a 5 for customer service, coverage, and price.
Reviewed Dec. 23, 2024
I heard about Endurance online. I was searching for extended auto warranties and they seemed to have a better program compared to others. I looked at two companies and I chose Endurance because I knew someone who had a good experience with them. The signup experience was smooth. The representative explained everything clearly and informed me that the program would start after my payment, with a 30-day wait period before it goes into effect, and it would last for five years. The agent was knowledgeable and if I were to rate my sign-up experience, I would give it a 5, as I would recommend it to friends.
Reviewed Dec. 23, 2024
Despite the typical concerns associated with warranties, I chose Endurance because they have substantial positive reviews alongside some negative ones, indicating a well-rounded reputation. The feedback I received from dealership service riders confirmed that even though dealing with Endurance isn't always a breeze, they consistently do the right thing.
My experience getting set up with Endurance was very positive. The representative I spoke with was knowledgeable, friendly, and notably not high-pressure, unlike others I'd consulted. This particular representative immediately sent me a sample contract to review, which I appreciated since many others hadn't suggested that. This gesture reinforced the feeling that Endurance operates with integrity.
If a friend were to ask about my experience, I'd tell them it's been positive thus far. I've found the pricing reasonable given my plan selection. I chose a plan that wasn't the top-tier coverage because I didn't feel I needed that level of protection.
I did download their app and found it user-friendly and helpful. My overall ratings for Endurance would be a 5 for both customer service and quality of service, and a 4 for pricing, given that the true value will become apparent later. A significant plus is that if I choose to cancel, I can get my premiums back less any claims and a small fee, which is quite generous.
In summary, my experience with Endurance Auto Warranty has been smooth and satisfactory so far, and I would recommend them based on my initial interactions.
Reviewed Dec. 23, 2024
I decided to choose Endurance Auto Warranty because everything sounded really great during my initial interaction with their representative. I was looking for full coverage, and the representative was straightforward and assured me that they could meet my needs. I would definitely refer friends or family to Endurance based on my positive experience.
Reviewed Dec. 23, 2024
My husband and I own a 2013 Suburban, which is our main vehicle, especially for traveling with our three kids. Given its age and some significant past repair expenses, we felt the need for assurance against unexpected breakdowns, especially considering instances where friends faced expensive repairs on similar vehicles.
After looking into different auto warranty companies, I went with Endurance. Their coverage details and pricing aligned well with our needs, especially given the known issues that our type of vehicle might face. The sales agent from Endurance was exceptional, explaining everything thoroughly and remaining patient with my questions, even when I mistakenly provided the wrong mileage during the sign-up process. They reassured me that corrections were easy to make, which was a relief.
My overall experience with Endurance was very positive. The team's professionalism and the clarity they provided were commendable. I'd rate my sign-up experience a perfect 5, as the process was smooth and the customer service was top-notch. The pricing was fair, providing peace of mind without being financially burdensome. All in all, based on the initial interactions and coverage offered, I'm pleased with our choice.
Reviewed Dec. 23, 2024
I recently decided to go with Endurance Auto Warranty after checking out several online reviews. The positive feedback and high star ratings caught my attention, so I contacted them. The sales associate I spoke with was forthcoming and knowledgeable, which really helped in making my decision.
What stood out in the reviews was how efficiently claims were processed and how straightforward it was to work with Endurance. My experience with the purchase was pleasant as the representative was easy to talk to and seemed very informed about the product.
Regarding the coverage and cost, I opted for their annual plan at around $4,000, and it felt like a reasonable amount. I haven't needed to use the warranty yet, but I’m optimistic about its value and hope it lives up to expectations if the time comes.
Reviewed Dec. 23, 2024
I first heard about Endurance through their TV commercials, and since the warranty on my vehicle was expiring, I was considering extended coverage. The extended coverage was important to me due to the type of vehicle I own and the potential expenses from any breakdowns. To sign up, I contacted the phone number provided and spoke with an agent. He was knowledgeable and the communication was efficient, which led to my decision to sign up.
My main concerns were about when the coverage would begin and the cost. The process was seamless, and we completed it in about 15 minutes while discussing which coverage tier was best for my vehicle. The payment was set up as an automatic debit from my account. I would rate my sign-up experience with Endurance as a 5, and I would recommend it to friends if they can afford it. I’d advise them to investigate and see if the service could be beneficial for them.
Reviewed Dec. 23, 2024
I recently signed up for an auto warranty with Endurance Auto Warranty. The sign-up process was straightforward and satisfying, although I'm currently waiting for my paperwork. I decided to get an auto warranty because I needed one. Overall, my experience has been positive and I'm pleased with how things have been handled so far.
Hi, John. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed Dec. 23, 2024
I purchased a used vehicle and decided to look into acquiring an auto warranty, as I thought it was a smart decision. The sign-up process with Endurance Auto Warranty was pretty smooth. One concern I have is finding out if there are any authorized service providers close to me, as I need to confirm this with the company, but overall, my experience has been satisfactory.
Hi, David. Thank you for the review. You can access an extensive network of licensed mechanics through our partnership with RepairPal. Use this link to find a local mechanic near you: https://www.endurancewarranty.com/repair/
- Endurance
Reviewed Dec. 23, 2024
After researching, I chose Endurance Auto Warranty due to their high ratings and their commercials that caught my attention. Setting up the policy with a representative was a good experience, and I opted for full coverage.
The sign-up process was easy, and I would recommend the customer service person I spoke with.
Overall, I'd rate my experience a 5 out of 5 for ease of sign-up and customer service. While the pricing is fair, auto warranties tend to be pricey overall, so I'd give the pricing a 4 out of 5.
Hi, Wayne. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed Dec. 23, 2024
Katherine was great. Was able to help me out with a program that works and made the process easy and clear. I'm looking forward to having peace of mind with my vehicle coverage. Hopefully I will never have to use the coverage but it is nice to know I'm covered.
Hi, Chris. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Dec. 23, 2024
I would never recommend this company. I got this policy in 2022 and have never used it. I called today, December 23, 2024 to ask about my key fob malfunction and was told by the first person it was covered and I just needed to call and they would reimburse me after my repair. Then I was unsure about the preauthorization so I called and talked with a different person who then said my key fob repair was no longer covered. You gotta be kidding me. Super upset!!!
Kara, we're sorry to hear about your negative experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right. Thank you, The Endurance Team
Reviewed Dec. 23, 2024
I first learned about Endurance through an ad my wife found. Since our car was out of warranty and we drive it a lot, we decided to look into it. When I reached out to them, the initial interaction was positive. After returning from a trip, I appreciated their consistent follow-up via email, which prompted me to resume contact. I had a detailed conversation with a helpful representative who clearly explained what the coverage included and didn't include. Although the deductible wasn't initially mentioned, once asked, the representative was clear and informative, having an understanding approach that resonated with me as someone who also works in sales.
I was already approved for the program, attracted by a discount offered. The coverage will begin after the mandatory waiting period, specifically at the start of next year. They emphasized the importance of regular car servicing, which made sense to me.
The sign-up process took about 30 minutes, largely due to my detailed questioning. If I were to rate it, I'd give the experience a high score, given that the customer service exceeded my expectations. I opted for the coverage because it made financial sense given potential expensive repairs, like transmission issues, on our Hyundai Palisade. For anyone considering extended coverage, I'd recommend including Endurance in their research.
Reviewed Dec. 23, 2024
I first heard about Endurance through a Google search while doing some research online. As my vehicle was getting older, I wanted to keep it and ensure peace of mind, which led me to consider extended coverage. I researched about six different companies before deciding on Endurance because they seemed to offer the best value for money without excessive waiting times or unnecessary details.
The sign-up process had its ups and downs. The only thing I didn't like was the difference in the price quoted online versus when I called them. The online quote seemed more generic, and the actual price was higher, but I eventually negotiated a cheaper rate in the long run. Other than that, my interaction with the representative was positive.
Regarding coverage, the representative mentioned the details would be available online and in the contract. I had reviewed a sample contract prior, so I knew what to expect. As for the perks, there was roadside assistance for the first year, but it required a $50 fee. After a year, the perks such as access to the app were no longer available unless renewed.
Overall, I'd rate my sign-up experience closer to a 4 as it provided the peace of mind I was looking for.
Reviewed Dec. 23, 2024
I recently renewed my coverage with Endurance Auto Warranty, having used them before through the dealership from where I bought my car. The process of purchasing for my current vehicle was smooth, and the representative was very helpful and informative about the coverage options available. They ensured I understood how to make a claim, even though I haven't needed to file one yet.
I opted for the first or second tier of coverage, which seemed reasonable compared to other options I've considered. However, one drawback has been the delay in receiving my paper copy of the coverage details. As I prefer not managing these online, this has been a bit inconvenient, and I plan to follow up with them about it.
Overall, my experience with Endurance has been positive, and I would rate it 4 out of 5, acknowledging that there's always room for improvement. I would consider recommending them based on the service I've received so far.
Reviewed Dec. 23, 2024
I decided to get an auto warranty coverage because I had been paying out of pocket for many expenses that could have been covered by Endurance. This seemed like a good time to make the switch. While I didn't have a specific reason for choosing Endurance over others, I did receive a call from them, which led to me signing up. That happened a couple of weeks ago.
The experience with the representative during the sign-up process was excellent. They were very friendly and explained things thoroughly, which I appreciated. I received a discount because I initially wanted to cover two cars, although my other car, being a '99 model, was too old to qualify for coverage.
While I can't remember all the details, I believe there was some requirement to be met before the coverage would start, such as a certain number of days or miles driven.
Overall, I would rate my experience as excellent and would recommend the process to others.
Reviewed Dec. 23, 2024
I recently signed up for Endurance Auto Warranty and my experience so far has been excellent. Although I haven't had to make any claims yet, the sign-up process was smooth and straightforward. I appreciate the service they provide, and I would highly recommend them based on my experience to date.
Reviewed Dec. 23, 2024
I purchased a used car, and I decided to look into getting an auto warranty. Endurance Auto Warranty kept coming up as the best or most recommended company during my online research, so I chose them, hoping it was the right decision.
The sign-up process with Endurance was straightforward. The representative clearly explained the policy coverage and any initial requirements, like the 30 days or 1,000 miles I needed to meet before the coverage would begin. Thankfully, I've already reached the mileage requirement.
Although I haven't used the coverage yet, the representative was helpful in adjusting the policy to accommodate my vehicle's lift kit, ensuring it was adequately covered. The sales process was smooth, and I appreciated any discounts or promotions they had at the time. Regarding the price, like most people, I find things to be expensive, so I would rate it a 3 out of 5 in terms of overall cost.
My experience so far has been positive.
Reviewed Dec. 23, 2024
I first heard about Endurance Auto Warranty from a TV commercial, which prompted me to call and discuss their offerings. The sign-up process was excellent; the representative I spoke with was very professional and explained everything thoroughly, convincing me to choose their service. They have three different kinds and I opted for the diamond coverage.
I was so satisfied with my experience that I recommended endurance to my sister, who signed up the very next day. Overall, customer service and the quality of service I received were excellent. The pricing was also reasonable. I am very satisfied and would rate my experience a 5 out of 5.
Reviewed Dec. 23, 2024
I recently decided to get an auto warranty with Endurance Auto Warranty for my 2016 Toyota truck, which has only 61,000 miles on it. Although Toyotas are known for their longevity, I took out the warranty because the pricing was reasonable, and it covers bumper-to-bumper, which includes the radio, backup camera, and more. The sign-up process was straightforward, and I didn’t have any issues with it. As someone who’s 75, I don’t remember every detail, but my overall experience has been positive so far.
Reviewed Dec. 23, 2024
I've recently signed up with Endurance for an auto warranty after stumbling upon their offer in an email. Initially, I wasn't actively shopping for a warranty, but I had purchased a relatively new truck and was advised by friends to consider it due to potential issues associated with the vehicle.
The decision to choose Endurance was largely influenced by the salesperson's knowledge and responsiveness. She had answers to all my questions without needing to pause or check further, which was impressive. I generally take my time to make decisions, wanting to look over contracts and consult repair shops to see if they acknowledge and handle such warranties. It took a total of three phone calls before I committed to the purchase, which she was understanding about.
As for the coverage, it seems quite reasonable. They offer various tiers, ranging from affordable to quite pricey—almost as much as a car payment per month. I opted for a slightly better-than-basic plan, which suits my needs.
The one thing pending is receiving the contract in the mail, which hasn't arrived yet. I understand there may be a waiting period of around 30 days, during which you can decide if you want to retain the policy or not, so it might be delayed due to this.
Overall, my experience with Endurance was very positive. The process was smooth, and I felt well-informed and valued throughout. I would rate my experience as excellent and would recommend them based on my experience so far.
Reviewed Dec. 23, 2024
I recently purchased a new vehicle and wanted to ensure it was protected, which led me to consider an extended auto warranty. I chose Endurance after seeing a commercial on TV, and coincidentally, received a call from them just as I was about to contact them myself. My experience signing up was quite positive. The representative was informative and covered everything I was looking for, which made the process smooth.
The program is already activated, but I mentioned needing a copy of the paperwork, as my email tends to get cluttered. I purchased my vehicle in 2008, and despite its low mileage, I felt it was important to have this coverage for peace of mind. Overall, I'd rate my sign-up experience at a 5, as I would recommend it to friends and family. I've previously had experience with Endurance for another vehicle and found it beneficial.
In summary, I believe getting an auto warranty with Endurance is a smart decision for anyone looking to protect their investment.
Reviewed Dec. 23, 2024
Endurance Auto Warranty sent me a letter with a reference number to call if I was interested. The customer service experience during the sign-up process was positive. The representative I spoke with was very customer-oriented, which made me feel confident in trying out their service.
I was somewhat disappointed when I received the information only in digital form through email, as I'm not very computer-savvy. I was expecting to receive a physical package, but thankfully, my son helped me access the documents via email. Overall, I would rate my experience with Endurance a 4 out of 5.
Reviewed Dec. 22, 2024
I recently decided to get an auto warranty since my car is about four years old and my previous extended warranty had expired. A coworker mentioned seeing an ad for Endurance Auto Warranty, so I looked them up, called, and liked what I heard, which led me to choose them over other options.
I interacted with a sales representative named Greg, who was great. He was knowledgeable and answered all of my questions thoroughly. I appreciated his informative approach and felt comfortable throughout the process. The coverage offered was satisfactory, meeting my expectations.
Reviewed Dec. 22, 2024
Salesman was very helpful in explaining everything about the warranty, very friendly and polite. took his time answering questions I had. Gave me his number and contact information if needed his help with anything. Would definitely recommend your company to family and friends and co workers. I’m considering adding some of my other vehicles.
Reviewed Dec. 22, 2024
I recently signed up with Endurance Auto Warranty because my previous warranty had expired. My experience during the sign-up process was quite positive. The representative I spoke with was extremely helpful and knowledgeable, answering all my questions about the policy clearly. She also informed me that the coverage would begin 30 days after signing up, which was an important detail. Additionally, she offered me a promotional discount, bringing my cost down from $220 to $189, which I appreciated. Overall, the customer service I received was excellent, and I'd rate my sign-up experience very highly.
Reviewed Dec. 22, 2024
I recently signed up for Endurance Auto Warranty after my car's previous warranty expired and based on a recommendation from my cousin. The representative was friendly and respectful, which made the experience pleasant. I was specifically looking for coverage on essential components like the motor and sensors, among other things, and the representative assured me that such issues would be covered. If a friend or family member asked about my experience, I'd tell them it was a positive one and a good policy to consider. I would rate the customer service representative's assistance and the pricing for what I'm getting at 5 stars. It's important to have coverage for unexpected repairs.
Reviewed Dec. 22, 2024
I recently found out my truck's warranty expired about 1,000 miles ago, which prompted me to look into extended coverage. I was interested in getting an extended warranty because I missed the opportunity to get one from the dealership in time.
The representative at Endurance was very thorough in explaining everything covered by the warranty, making me feel informed, much like a high school class due to the detail provided. The program was set to start 30 days from sign-up, although I can’t remember if I signed up for a 4 or 5-year term.
My sign-up experience was excellent, and I'd give it a 5 out of 5, recommending it to friends and family due to the remarkable service.
My advice to others would be: Don't wait until your original warranty is up. Act ahead to avoid limited options later. An extended warranty can really be beneficial, especially after your regular warranty expires, as it can pay for itself if you encounter any breakdowns.
Reviewed Dec. 22, 2024
I decided to look into purchasing an auto warranty because my vehicle is getting older and has accumulated quite a few miles. I drive it constantly, so I felt it was necessary to have some added protection. I chose Endurance Auto Warranty Services due to their excellent reputation.
My experience with the representative during the signup process was very positive. They were knowledgeable and had a great attitude, explaining the policy and coverage thoroughly. I also found their customer service to be exceptional. Endurance offered me a discount on the elite service, which was a nice bonus.
There were certain requirements I needed to fulfill before the coverage would begin, such as driving the car for at least 30 days or adding another 1,000 miles, which was no issue for me as I typically put that many miles on my car in just a week.
Overall, I'd rate the entire process very highly. The signup process, policy coverage, customer service, and pricing all deserve top marks in my opinion.
Reviewed Dec. 22, 2024
I decided to get a warranty coverage because the coverage for the vehicle I purchased had expired, so I needed to find a new provider. I chose Endurance Auto Warranty Service because it had a high rating. During the sign-up process, the representatives were fine and went over the policy details, benefits, co-pay, and other relevant information, though I don't recall any specific waiting period or mileage requirements before the coverage started. I believe I opted for the platinum plan, but I'm not entirely sure.
One positive aspect was that after discussing with another representative on a follow-up call, I was able to secure a better deal, which was a welcome surprise. However, the sign-up process felt a bit lengthy, but overall, it was satisfactory. I would rate the process a 4 out of 5. Customer service was excellent, deserving a full 5. The warranty coverage itself was complex, as understanding all the details was overwhelming, but the sales and marketing process also received a 4 out of 5 from me. The price was a bit higher than expected, leading to another 4 out of 5 rating.
In summary, my experience with Endurance Auto Warranty Service has been mostly positive with a few areas for improvement, mainly related to the complexity and price of the coverage.
Reviewed Dec. 22, 2024
My experience with signing up for an Endurance auto warranty was very positive overall. I decided to get the warranty because both my vehicles were out of warranty, and I was frequently getting calls about it. The deciding factor in choosing Endurance over other providers was the representative I spoke with on the phone. She was wonderful and offered me a discount, which was appreciated, and she was also very friendly and knowledgeable.
During the sign-up process, they thoroughly explained the policy and what it would cover. I was informed that the coverage would start after reaching 1,000 miles, which, for me, isn’t a big issue since I drive frequently and maintain my vehicles well. Although the sign-up process was somewhat long, it was informative.
I haven't utilized customer service yet, as I haven’t had any issues with my vehicles. However, I'm satisfied with the peace of mind the warranty provides. Based on my initial experience, I’d rate the sign-up process a 4 due to the mileage requirement, but I'd give the overall warranty coverage a rating of 5 based on what was explained to me. The sales process was also excellent, deserving a 5 in my opinion, and the price I pay is fair, so I'd rate it a 4.
I have not yet used any online tools or the website, so I can't comment on that aspect, but I appreciate the service's offerings so far. I recently encountered a call claiming some negative information about Endurance, which I couldn't verify online. I was advised to contact them directly for clarification, which seems like a good approach moving forward. Overall, I'm very pleased with Endurance and look forward to a continued positive experience.
Reviewed Dec. 22, 2024
I decided to look into acquiring an auto warranty from Endurance Auto Warranty because I had purchased a truck with high mileage and wanted to ensure it kept running smoothly. My experience during the sign-up process was great as they answered all my questions, and I didn't face any problems. However, I haven't had the chance to use their services beyond signing up, so I can't comment further. Based on my initial experience, I would rate it a 5, as they were very nice and helpful during the sign-up process.
Reviewed Dec. 22, 2024
I recently signed up for an auto warranty with Endurance Auto Warranty. Although I haven't started using their services yet or made my first payment, the sign-up process was a positive experience. The representative I spoke with was knowledgeable and answered all my questions efficiently. My son recommended I look into their services because my car is getting older and I prefer to keep it running instead of purchasing a new one. The whole process was quick and straightforward, and so far, everything sounds promising. While I can't yet speak to their services, the initial experience was good, and I'm looking forward to seeing if their promises hold up.
Reviewed Dec. 22, 2024
I recently decided to look into acquiring an auto warranty after hearing positive things about Endurance Auto Warranty both on the internet and television. My experience with the sign-up process was excellent; everything was handled smoothly, and I was very satisfied. There wasn't anything I felt needed to be handled differently, and I found it to be a great opportunity to have extra coverage on vehicle repair costs. I would definitely recommend it to a friend.
Reviewed Dec. 22, 2024
I recently signed up for an auto warranty with Endurance Auto Warranty. My decision was influenced by an advertisement I saw on TV, which highlighted their promise to take care of everything in case of an accident, providing peace of mind.
The sign-up process was smooth and my interaction with their representative was very positive. They thoroughly explained the coverage and policy for my vehicle without mentioning any additional requirements for the coverage to start. Although we haven't used the service extensively yet, the initial experience has been promising.
I must mention that the primary reason for considering a warranty was the spike in my previous insurance cost, which was no longer affordable. As for star ratings, I would give the entire process and customer service a 5 out of 5, reflecting my satisfaction with their service and support up to this point.
Reviewed Dec. 22, 2024
I recently decided to look into acquiring an auto warranty and chose Endurance Auto Warranty after having a positive experience with my previous provider, Coshield. I first saw Endurance on TV and decided to give them a chance. The sign-up process was straightforward and simple, and the representative I worked with was very helpful. I am highly satisfied with the overall process and would rate my experience as a 5.
Reviewed Dec. 22, 2024
I decided to acquire an auto warranty with Endurance Auto Warranty because I've been owning cars since I was 16, and now at 67, I understand the importance of having a helping hand for mechanic work. The sign-up process was nice, easily legible, and easy to understand since everything was well explained. Overall, I'm doing fine with it and would rate my experience as very good.
Reviewed Dec. 22, 2024
I recently renewed my coverage with Endurance Auto Warranty because I had it before and wanted to continue the service. The sign-up process was smooth and straightforward, with no issues. The representative I interacted with was helpful, answering all my questions effortlessly. The program starts 30 days after signing up.
I don't recall all the program details at the moment since I don't have the documents with me, but I do remember that one of the main reasons for extending the warranty was that my previous coverage had expired. It was essential for me to maintain coverage because it saves me money in case anything goes wrong with the vehicle.
If I were to recommend this to a friend or family member, I'd emphasize how critical it is to have coverage to avoid costly repairs. Overall, my experience was positive, and I would highly recommend Endurance for their services.
Reviewed Dec. 22, 2024
I recently switched to Endurance Auto Warranty because my previous experience with CarShield wasn't satisfactory. I was impressed by Endurance's ratings and commercials, which made me feel like they might be a better company. The sales agent I spoke with was excellent and really stood out to me. She provided highlights of the benefits offered by Endurance and genuinely seemed to care about my best interest, not just selling the warranty.
I'd definitely recommend Endurance to friends and family. I opted for full coverage, which was comprehensive. Overall, I would rate my experience with Endurance as a 5-star, especially considering the great customer service and reasonable pricing.
Reviewed Dec. 22, 2024
I recently signed up with Endurance Auto Warranty Service after having used them some years ago. When I bought a new truck, I mixed up payments between Sky and Endurance, which led to some confusion. As a result, I had to cancel both services temporarily. However, upon reaching out to Endurance again, my experience was quite positive. I kept receiving letters from them, which prompted me to call and reinstate my policy. The representative was helpful and took the time to go over the coverage details with me.
They even offered me a credit since I had been a previous customer, which was a pleasant surprise. The sign-up process was smooth, and although I haven't had to use the warranty yet, the coverage sounds comprehensive. From what I can tell, the price I pay for their service is reasonable, and overall, I've been quite satisfied with Endurance's customer service and offerings. I'm looking forward to continuing my experience with them, and I'm comfortable recommending them based on my interactions so far.
Reviewed Dec. 22, 2024
I recently chose Endurance Auto Warranty after being dissatisfied with my previous provider. I found them online as one of the top companies for auto warranties. The sign-up process was straightforward, with easy questions, and I had already made up my mind to join them. It took less than 10 minutes to get everything set up, thanks to the professionalism of the representative who was knowledgeable about the business.
I was concerned about finding a better company than my last warranty provider, and Endurance addressed all my queries thoroughly. The payment process was very simple; I used my debit card, and there were no issues. Overall, I am very satisfied with Endurance and would definitely recommend them to friends and family. They are reputable and reliable, providing a seamless experience.
Reviewed Dec. 22, 2024
I recently signed up for a warranty policy with Endurance after a disappointing experience with CarShield, which felt like a scam as they didn't honor or fix anything. My initial motivation for switching was based on positive reviews I found about Endurance. The sign-up process was straightforward, although I was at work and rushed. The agent treated me fairly, but given my previous experience, I was cautious.
The coverage options from Endurance seemed unclear at first, perhaps due to the hurry I was in. I had to find a certified place to take my vehicle since Endurance did not provide one. The dealership I chose mentioned they had issues with Endurance not paying out in the past, but I am still waiting to see how my situation unfolds.
Overall, I would rate my experience so far as a 4 out of 5. I'm cautiously optimistic and hoping for a smoother experience compared to my previous warranty provider. I appreciate the opportunity to share my feedback and am willing to recommend Endurance if they follow through on their promises.
Reviewed Dec. 22, 2024
I recently decided to get an auto warranty for my 2008 Impala because I've had the car for a while and drive a lot. I wanted peace of mind in case anything happens, given the car's age. I chose Endurance for my warranty because I had a good experience with them in the past with another vehicle. My mom also looked into Endurance, which influenced my decision. I found them online, and they made me feel comfortable.
The agent who signed me up was excellent. She explained everything in detail, including the coverage for the engine, transmission, and powertrain, and mentioned the 30-day, 1,000-mile waiting period before I could use the warranty. She went above and beyond in her communication.
The pricing was a pleasant surprise, as it was more affordable than I expected compared to other companies I considered. I wasn't hesitant at all when she quoted the price.
Setting up their app was straightforward and easy. I'm satisfied with my decision to go with Endurance and feel confident in their coverage.
Reviewed Dec. 22, 2024
I initially heard about Endurance through various advertisements and decided to get extended coverage due to the peace of mind it offered. I've had it for several years, mostly due to getting a different vehicle, and the sign-up process was straightforward. I just transferred the coverage from one vehicle to the other and paid in full.
One memorable experience with Endurance was before the pandemic when my fuel pump failed. I had to get my truck towed to a shop where they repaired it. Endurance covered the costs after I paid the deductible. Getting in touch with a representative was easy; initially, it took a few minutes, but afterward, someone would be on the line within 30 seconds.
Endurance offers perks like towing, oil changes once or twice a year, and wiper blade replacements. Based on my experience, I would highly recommend Endurance to friends as I have had no problems. I've always found the customer service to be efficient and helpful.
The price I paid was reasonable, though I thought it could have been slightly lower. I haven’t used their online tools, preferring to call and speak to someone directly, which has always been a quick process.
Overall, my experience with Endurance has been quite positive.
Reviewed Dec. 22, 2024
I recently purchased an Endurance Auto Warranty after my brother, who previously used them, recommended it. I decided to get an auto warranty because I bought a used vehicle and wanted coverage in case of unexpected issues. The representative who assisted me was very polite and clearly explained what the policy would cover, including coverage for major components like the engine, transmission, and electronics.
I was informed that there was a 30-day and 1,000-mile requirement before the coverage would activate, but I had already met that requirement. The deductible is only $100, which I find reasonable given the potential costs of major repairs. I experienced this firsthand when I had to replace the transmission in my Silverado, which cost $3,000. I haven't needed to use the warranty on my GMC Terrain yet, but having peace of mind is important, especially after dealing with significant expenses on my previous vehicle.
Overall, I'm very satisfied with the customer service I received from Endurance. I would definitely recommend this warranty, as it offers excellent coverage at a competitive price. The process of signing up was straightforward, and although the dealership where I bought my vehicle doesn’t offer warranties, my brother's recommendation steered me to Endurance, and I’m glad I followed his advice.
Reviewed Dec. 22, 2024
I've been an Endurance Auto Warranty customer for several years, and recently added a new vehicle to my policy. My experience with their representative was pleasant; they were detailed about the policy coverages and requirements. I've previously used their warranty services for my BMW, and the process was hassle-free, with no issues in filing claims or picking up the vehicle.

Reviewed Dec. 22, 2024
I'm very sad, deeply disappointed, I paid every month as promised. I never ever once was able to use them this service. There was always some excuse or something that they did not cover but the salespeople led me to believe they covered sensors, they covered anything to do with the motor, the brakes. Yet when I took my car in for brakes they said no. When I took my car in for something to do with the motor cost me $1,500. Now it's costing me close to $17,000 to repair a throttle body and three sensors because Endurance won't cover it. I had a grace period after paying for 3 years straight that I wouldn't have any more payments until I refreshed my account in October 2025 but that's something I don't believe I'm going to do. They send you to dealerships which screw you over and so far owning endurance insurance it's cost me $4,000 some odd dollars to repair my own vehicle. I'm just saying read the fine print,
Reviewed Dec. 22, 2024
I recently decided to acquire an auto warranty from Endurance because I travel frequently, primarily due to my son's basketball activities, and wanted to ensure my car remains in top condition given the expenses of travel basketball. I initially chose Endurance for their persistence; I saw their ads and received brochures, and eventually, I thought it was wise to proceed, given my travel needs.
I opted for full coverage, and though I've been with Endurance for less than a month, the sign-up process was straightforward. The representative explained everything clearly, and I appreciated the simplicity—no gimmicks involved. The process required minimal effort on my part, simply providing details like my car's mileage.
While I haven't had enough time to gauge the full extent of their customer service, I'd rate my current experience a strong 5 stars for the ease of sign-up and representative assistance. Considering the costs and comparing other quotes, I'd give Endurance a 4 for pricing, as it was reasonable relative to others I've looked into.
Overall, I'd highly recommend them based on my initial experience.
Reviewed Dec. 21, 2024
I recently decided to look into an auto warranty because my luxury Cadillac only has a 3-year warranty, and I felt the need for additional coverage. Initially, I contacted Endurance Auto Warranty last year when we bought the car, but the quote was close to $6,000 for 72 months, which my husband and I decided against. A year later, with two years left on the Cadillac warranty, I revisited the option and received a call from Endurance. Unfortunately, the first representative tried to pressure me into signing up immediately, offering a discount if I committed on the spot, which isn't my style. I wanted the terms sent to me for review, but he never followed up.
Later, another gentleman reached out. His approach was much more professional and understanding, respecting my need to review the paperwork and ask questions. Following this, I called back a few days later, and the representative I spoke with was incredibly helpful and knowledgeable. He even worked at Cadillac, which reassured me greatly about the compatibility of the Endurance warranty with my vehicle.
This representative patiently answered all my questions regarding coverage details, costs, and limitations. He clarified tax details and coverage limits, assuring me that major repairs wouldn't exceed the car's value. His thorough explanations made me confident in the decision to sign up. I even received an extended and discounted plan, better than what I was initially offered last year.
Overall, my experience with Endurance was positive, largely due to the professional and knowledgeable staff, despite the poor initial call. I'd rate my experience a 4 out of 5, reflecting that poor initial interaction. However, the subsequent follow-ups, particularly with the representative Judd, were excellent and deserve a full 5-star rating.
Reviewed Dec. 21, 2024
I recently decided to purchase an auto warranty after reading positive reviews and ratings about Endurance Auto Warranty. The sign-up process was swift, and the customer service was exceptional, with everything explained clearly and without any issues. I opted for full coverage for my Land Rover, and I found the process to be straightforward and reasonable. I would highly recommend this to others, as my experience so far has been excellent.
Although I haven't had the chance to submit any claims yet, my initial interactions have been very positive. If I were to describe the sign-up process to someone else, I'd say it was quick and well-explained. I also appreciated the easy navigation of the Endurance website. Overall, my rating for the sign-up process and service quality is a full five stars.
Reviewed Dec. 21, 2024
I recently decided to get an auto warranty as a precaution, and after some research, I chose Endurance Auto Warranty because it had the best ratings I could find. I opted for partial coverage that mainly covers the drivetrain, which seemed adequate for my vehicle.
The sign-up process with Endurance was straightforward and easy. When it comes to customer service, I found it to be very good. The rep I spoke with was knowledgeable and answered all my questions effectively. I had a positive experience overall.
I visited Endurance's website to get a quote, and while I found it generally easy to use, I’d rate it a 4 out of 5 in terms of ease of navigation.
Reviewed Dec. 21, 2024
I decided to get an auto warranty due to my vehicle's high mileage, reaching around 98,000 miles. I wanted the peace of mind of knowing that any issues would be covered. I chose Endurance because I was impressed by their TV advertisement, which prompted me to contact them.
The sales rep I spoke with was excellent to work with, and I was very satisfied with the coverage they offered for the vehicles I wanted to insure. My sign-up experience was smooth and met my expectations perfectly.
Reviewed Dec. 21, 2024
I first heard about Endurance after signing up with Everything Breaks. From the way Endurance presented themselves compared to Everything Breaks, it felt like I was transitioning from something out of a comic book to a real, reliable company. The reps I spoke with were knowledgeable and responsive to my questions. My experience signing up was smooth; they answered all my queries and even sent me the necessary documentation without hassle, which was crucial for me before signing up.
I had looked at three different companies before choosing Endurance, and ultimately, a gut feeling led me to them. Although I've not had any claims yet, as we've recently started, I appreciate that the people I've dealt with seem like they genuinely know what they're doing.
The program was to start 30 days and 1,000 miles after enrollment, and I was informed it's a five-year contract. So far, the coverage seems to suit us well, especially since our van is 12 years old, and we're anticipating eventual issues as it's been reliable up until now.
Overall, I'm feeling good about our decision to go with Endurance. The price seemed fair.
Reviewed Dec. 21, 2024
I recently had an experience with Endurance auto warranty. Initially, I was a bit confused about the process because I switched to a different car and didn't realize I had to register the new car separately. This caused some misunderstanding on my part, but the rep, Angel, was incredibly professional. Despite my frustration and the tone of my voice, Angel remained calm, assured me everything would be okay, and apologized for the misinformation. His professionalism in de-escalating the situation impressed me greatly.
I decided to look into auto warranty coverage due to previous issues with a different vehicle. Living in Brooklyn, New York, it's important to have some protection. While I haven't received the complete coverage details yet, my initial impression of Endurance is positive.
If I had to rate Endurance, I would give them a high rating based on Angel's excellent customer service and the coverage they offer. I'm looking forward to reviewing the policy when it arrives in the mail. Overall, I'm pleased with their service and would recommend them to others.
Reviewed Dec. 21, 2024
I recently decided to renew my extended coverage with Endurance since my previous coverage from the dealer was about to expire. I considered about five companies, but chose Endurance because my car dealer accepts it, making the process more straightforward.
The representative who assisted me was courteous and informative, providing all the necessary details I needed. I asked specific questions about what parts were covered, and they answered all my queries clearly.
The enrollment process was seamless, and I appreciated how quickly I was contacted after visiting the Consumer Affairs website. As for the benefits, I remember they mentioned perks like key fob coverage and possibly something with the tires.
I haven't had the chance to use the coverage yet, so I can't comment on its effectiveness. However, the sign-up experience was positive. I hope I won’t need to use it anytime soon. Overall, I'd rate the sign-up process highly based on my experience so far.
Reviewed Dec. 21, 2024
I decided to purchase an auto warranty due to the rising costs of car repairs. I came across Endurance through an advertisement, and their offering sounded appealing to me. When I contacted them, I was pleased with how the representative addressed my questions. The representative seemed knowledgeable, and I had no complaints about their explanation of the product. I remember there was a condition involving either 1,000 miles or 30 days before the coverage became effective. Overall, my sign-up experience was positive.
Reviewed Dec. 21, 2024
I switched to Endurance Auto Warranty because my previous warranty was about to expire, and I appreciated their offer of extended mileage and competitive pricing. The sign-up process with Endurance was easy and simple and took around 20 minutes without any issues. During this process, their representative clearly explained what the policy would cover and mentioned the requirement to drive at least 1,000 miles before the warranty coverage would begin. Achieving this mileage was not a concern for me.
Overall, I had a positive experience with Endurance. I would rate the sign-up process a 5 out of 5. Although I haven't used the customer service yet, the sales process itself was excellent, so I’d rate it a 5. Based on the policy details shared with me, I would also give the coverage a 5 out of 5. However, I would rate the price a 4 out of 5.
Reviewed Dec. 21, 2024
When I called to add my second vehicle, my first vehicle was canceled. Once I realized the mistake I made, I called to request to get it added back on. All it took was one transfer to Ms/Mrs Co **. She took into action and made me whole. Thank you.
Reviewed Dec. 21, 2024
I recently decided to purchase an auto warranty coverage with Endurance because my wife's car was out of warranty. I saw their advertisement on television and was impressed after speaking with a representative. The experience with the representative was very positive; she was cordial and thoroughly explained the coverage and policy details for my wife's vehicle. She mentioned that there's a 30-day waiting period before the warranty coverage begins.
I would rate the sign-up process with Endurance as a 5 out of 5, indicating that I would recommend them. I found the sales and marketing process to be excellent, and though everything seems a bit high-priced, I would still rate the cost of services a 4. Overall, I am satisfied with my decision and the support I received from Endurance.
Reviewed Dec. 21, 2024
Their contract added an additional 1,000 miles along with a 30 day waiting period. I was ok with the 30 days but it would take me way too long to get to 1,000 miles - in ONE YEAR I have only driven 3,170 miles. Also I was not informed of the additional miles until I got the CONTRACT. I requested and got back my refund (tho it took a little effort to do this).
Reviewed Dec. 21, 2024
I got an auto warranty for coverage, primarily for peace of mind as my car's manufacturer's warranty had expired and it is getting a little older. A friend of mine recommended Endurance, which guided my decision. The sales agent I spoke with was very nice and explained everything clearly, making the sign-up process a good experience. Although I haven't yet reviewed the contract in detail, the coverage they offered sounded excellent. Overall, I am very satisfied with my experience, giving their sign-up process, customer service, and initial coverage offering high marks.
Reviewed Dec. 21, 2024
My pickup truck was not doing anything when I pushed the start button. The repair shop said it needed a new starter. The shop contacted Endurance and within a couple days my truck had a new starter on it and I had it back. I am very pleased and very happy I had Endurance.
Reviewed Dec. 20, 2024
Wasn't told until finding I wasn't covered for much while at mechanics...8 months in...that I didn't receive the advertised insurance model I thought I was buying at $4000...4 year...or...60000 miles.
Reviewed Dec. 20, 2024
Endurance is just not what they stand for. I had issues with them changing my mileage on my vehicle three times. Then when I had problems with my vehicle and wanted to get service done they said I wasn't covered because of my mileage. Even though I explained that they had the wrong mileage for my vehicle they refused to value my warranty. They were rude and unprofessional. I wouldn't recommend endurance to anyone.
Reviewed Dec. 20, 2024
I'm no longer a customer due to being dissatisfied & very unhappy with their services. I have repeatedly ask them to delete my info out of their system because they keep calling me & sending letters to my home. They told me they did so but they lied. I have explained over & over how I'm no longer interested & don't want to be contacted at all anymore but, they just keep calling & mailing letters. It has gotten to the point where I'm feeling harassed now & seeking legal help.
Reviewed Dec. 20, 2024
The maintenance part of the coverage is good if you utilize it however, the value is the limit of liability is not good because they use the last value of your vehicle so if you ever need major repairs they will not cover very much at all.
Reviewed Dec. 20, 2024
The worst company. They do not know what they're doing. Don't approve jack they find thing that don't have to do with the problem. Customer service not good and they trick you when they selling the policy. Don't buy it.

Reviewed Dec. 19, 2024
I very rarely take the time to write negative reviews. That being said, I find warning people about this business is a necessary thing to do. My Mother took out a claim on her vehicle with this company, used the vehicle well over the 30 days and 1k mileage stated in her contract when the transmission decided to malfunction.
We filed a claim and it was of course denied because they deemed it a "pre-existing" condition. The vehicle is a Nissan and I am in fact a Certified Nissan Master Technician. I can tell you that in this case there was no way for them to be sure it was a "pre-existing" condition. I am sure that this company just did not want to cover the repair cost since that cost is going to be more than the whole policy is worth. I already wrote to the Endurance feedback team that they say to respond to on here and even called them to attempt to reason with them. They basically ended up re-assuring me that it is denied and is going to stay that way. My advice, stay away from this company and go with a better one.
Hi Jason, thank you for taking the time to share your experience. We’re sorry to hear about your concerns and your mother’s claim. We understand how important it is to feel confident in your coverage. If you'd like to provide additional information or discuss further, please don’t hesitate to reach out to our team. We're here to help and want to ensure your concerns are addressed.
- Endurance
Reviewed Dec. 19, 2024
I had to have my Equinox serviced recently and found out I needed brakes. The mechanic called Endurance and was told this would not be covered!!!! I was told that any parts that are considered repairable are not covered!!!! What does that mean???? Everything on the car is repairable!!!! I know that oil, tires, fluids and air filters would not be covered but brakes!!!! I am considering all car warranty policies as bogus and not fair to consumers.
We’re sorry to hear about your experience with your claim, Geni. We’d love the opportunity to review your coverage and provide more information. Please contact us at feedback@endurancedirect.com so we can offer personalized support and ensure you have all the details and your questions answered.
Endurance
Reviewed Dec. 19, 2024
I got Endurance for my warranty. My first claim was denied. Marcus, the rep I talked to treated me like I was trying to scam the company. They denied my claim without reviewing it. All the commercials are fake. The reviews are fake and all done by paid people. This was the worst experienced I have had with a company like this. They only want your money and you will pay dearly for going with them. Again Marcus treated me like a crook.
Hi Martin, thank you for your feedback. We sincerely apologize if you felt mistreated during your interaction with us—this is not in line with our standards, and we will be looking into this. To clarify, our commercials feature real Endurance customers, and we do not pay for reviews; we strive to earn genuine feedback through our service.
We'd like to better understand your situation and ensure your concerns are addressed properly. Please reach out to us directly at feedback@endurancedirect.com so we can assist further and make things right.
- Endurance
Reviewed Dec. 19, 2024
Fast and friendly customer service. She took the time to listen and answered all of my questions very satisfactory. I'm so happy that I got this warranty. It gives me peace of mind knowing that I'll be taken care of. The value of this warranty versus what I actually pay is incredible. I don't know how they do it but I'm glad they do. Even if I never have to use it, it's still a great comfort knowing that I can if I need to and I don't have to worry about a thing.
Joe, we’re so happy to hear you had a great experience with our customer service team and that having our coverage provides you with peace of mind! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Dec. 19, 2024
Izzy was very helpful and easy to work with! Communication was great I highly recommend. This company is easy to get in contact with, examples everything very well. Communicates great through email and response back at a great time!!
Candice, thank you for recommending us! We're thrilled to hear about your positive experience with our team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Dec. 19, 2024
I have only had the one experience so far where Endurance paid the bill except for me owing $100. I don't remember what it was as it has been a while but it was at Gross Buick. The most experience was just recently to replace all of my tire sensors which I was told was not covered, and being on a very limited budget would have really helped. Otherwise I have only done routine oil changes, tire rotations and alignments.
Hi, Jean. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed Dec. 19, 2024
I wanted to take this time to let you know what pleasure it was to work with Rodney **. I spoke with numerous Customer Service Reps with Endurance, but I was reluctant to complete the process because of the pushiness of other Endurance Reps. But when I called and Got Rodney he put me at ease and didn't make me feel like rushed and took his time to explain the process, not just telling me the cost and I they needed to close the sale. Again I don't know who trained Rodney or it's just his Character but other Reps should do the same.
Hi Mayme, thank you so much for sharing your experience and for highlighting Rodney's excellent service! We're thrilled to hear he made you feel at ease and provided the support you needed. If you have any questions, please don’t hesitate to reach out!
- Endurance
Reviewed Dec. 17, 2024
Contacted them in regards to a warranty for my granddaughter's vehicle. Representative was given all information regarding the vehicle, I was told I was getting the best possible warranty for the vehicle. Well $400 later and when the vehicle had a coolant leak and was towed to the shop the claim was denied as I was told that they don’t cover gaskets. Not was I was lead to believe when I signed up. Also had to pay for the diagnostic and the gasket out of pocket after already paying them $400 for coverage. Never have I ever heard of such nonsense as a gasket not being covered. My family has been in the automotive industry for my entire life. My spouse is a master technician and he has never heard of this kind of nonsense. So if a part fails and it requires a gasket, the part will be called and not the gasket. Do not ever let these people suck you into a false sense of security with their overpriced garbage warranty!
Hi, Laurene. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.
- Endurance
Reviewed Dec. 17, 2024
I was comparing prices of the other warranty that I have and more important coverages, and I decided to switch to Endurance. The price that they offered was a little bit higher but they had better coverage. The sales rep was polite and treated me right. He explained everything. I asked him about the parts and he said it was gonna be factory parts not aftermarket parts like the insurance that I used to have.
Hi, Jesus. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed Dec. 17, 2024
I bought this warranty service in 2022 for two of my older vehicles. The price was good and was able to go to any mechanic. My regular mechanic took care of everything with them, it has been great. Heads up the warranty is on the current value of your vehicle. They are great and helpful.
Hi, Dave. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Dec. 17, 2024
I called to inquire about my coverage. The customer service representative was very knowledgeable & he answered my question completely. His manner was very polite & professional. Thank you for the speedy response.
Patricia, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Updated review: Dec. 23, 2024
I received a call from Endurance Warranty and now have a positive experience with them. I give them a 4 star rating. Thank you Endurance.
Original Review: Dec. 17, 2024
I am a current Endurance customer and have had my policy for well over a year and kept my payments up to date. Recently I had to take my 2016 Chevy Equinox to the mechanic shop where they told me I would need a new motor. They then called Endurance to report a claim. I was asked by the inspector to provide the last 3 receipts for my oil change which I did. A 3rd party inspector sent by Endurance looked at my car and stated that the vehicle had been well taken care of and that the motor went out from the miles and not from from neglect. He approved the claim for a motor to be replaced. He reported his findings to the claims adjuster. The claims adjuster called the mechanic and stated that the required documents had not been met for the oil change and therefore the claim was denied.
I contacted customer service and spoke with Jay the supervisor who informed me my claim was denied because the ASE certified shop for my oil changes provided a paper copy of my oil changes instead of a printed copy. He informed me that this was on page 5 of my 35 page contract. This is the only reason the claim is being denied. My shop where I get my oil changes doesn't have a computer but they provided all of the necessary information on it including their letterhead. I am extremely upset and feel like I have been taken advantage of. The salesman that sold me the contract never mentioned this to me.
From a legal standpoint, Endurance may have a legal right. However, this is just a loophole for them to get out of paying for a motor. From an ethical and moral view, this reflects the company's real mission statement which includes misleading ads, management that doesn't support its customers, bait and switch tactics. Their goal is to find a way to not pay claims. I wanted to also mention that this is the first claim I have ever filed with Endurance. While I may have been taken advantage of, I hope this is seen by potential customers looking to get a warranty through Endurance. I would absolutely NOT recommend them for a warranty. I will also be following up with the BBB better business bureau.
Daun, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed Dec. 17, 2024
Updated on 01/12/2025: I have been a customer of Endurance Auto Warranty for several years, both for my personal and work vehicles. My renewal experience was straightforward; the representative was polite, informative, and the price was competitive compared to other options I had considered. My previous experience with Endurance reassured me to renew, as they promptly addressed any issues I had, allowing me to continue my business without disruption.
The customer service employee was knowledgeable and met my expectations, reflecting what I had already known about the coverage. When I had to file a claim before, it was hassle-free as the dealer contacted Endurance directly, and the approval for repairs was quick. I appreciated that level of convenience.
Overall, I am very satisfied with Endurance’s services, as I could get my vehicle repaired at my preferred dealer, and they ensured I had a vehicle to use while mine was being fixed. I would definitely recommend them to friends and family.
Original Review: When I have used in the past, service and repairs were awesome. Repairs were done in a very timely order. Was given a clean and reliable auto to use. Would recommend to all of my friends and relatives. They are very reliable. You will never lose any sleep when your auto is finished.
Hi, Edward. Thank you for recommending us to your family and friends! We’re glad your experience with us was a great one.
- Endurance
Reviewed Dec. 17, 2024
On 9-29-24 I took out an extended warranty on my high mileage 2011 Kia Sorento. I gave them the wrong mileage. I tried NUMEROUS times to update said warranty. They told me they would get back to me in 2 days. NOTHING!!!!! Then I called on 12-16-24 higher than normal call volume. They said they would call me back. NOTHING!!!! On 12-17-24 I called once again to update my mileage. They told me the policy would have to be REWRITTEN. And that the policy would have to wait another 30 days plus the car would have to be driven an additional 1000 miles. With 906.00 paid thus far it's very clear ENDURANCE WARRANTY is NOT what they claim to be.
Hi Jess, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team

Reviewed Dec. 17, 2024
I was very happy with the people that I worked with. They went through the policy so that I understood each and everything and I had no problem with that, they are very respectful. I've had Endurance in the past and it is a very good company to work with.
Sue, thank you for your loyalty to Endurance! We're glad to hear you've had a positive experience and that our coverage has been beneficial for your vehicles. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Dec. 17, 2024
I call in for a quote. Had the pleasure to talk with two agents. They both were kind and professional. The first one explained Endurance to me by detail and what all Endurance do. I am on a thirty day. I am very confident and relieved. I know my car is in good hands. Thank you Endurance.
Hi, Peggy. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy.
- Endurance
Reviewed Dec. 16, 2024
While the vehicle required parts were not covered under the warranty, Larita ** listened, was compassionate, caring & able to help in whatever way she could. Endurance needs more customer service personnel like Larita. Thank you for your care.
We're happy to hear that our team provided you with excellent service, Amanda. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Dec. 16, 2024
I just wanted to say Kammie ** was great with explaining things. She had a lot of patience with me because I had so many questions and concerns. Worried about whether this was a standby the customer plan and not reject everything like you hear about so many companies. She must have spent an hour on the phone with me.
We're happy to hear that our team provided you with excellent service, Sheryl. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Dec. 16, 2024
I used your service several years ago and felt comfortable requesting a quote. The process was swift. The agent was very pleasant and explained everything very well. The payment plan fits my budget and there were unexpected benefits. The benefits included roadside assistance and tire repairs. The agent made me feel very comfortable in choosing the plan and he explained how to use the benefits at least two times to ensure I understood.
Anthony, thank you for your loyalty over the years! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Dec. 16, 2024
The initial setup process with Jose ** went smoothly. Jose answered all of my questions and explained how the policy will work, its cost, etc. to my satisfaction. I received an email acknowledgement shortly thereafter, and since then all's gone silent. Where's the policy? I expected it would have already arrived by now. Hope the policy works better.
Hi, Gary. You can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you,Endurance
Reviewed Dec. 15, 2024
It was very informative to speak with the person who explained and made me more comfortable with your product. After using Car Shield you seem to be more upfront with your coverage. I feel better protected and feel you are more focused on making sure your customer is better prepared for vehicle problems.
Hi, Malanie. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Dec. 14, 2024
Both vehicles were out of warranty and with all the computerized equipment, it would be wise to have coverage. And Endurance sounded good. The representative was extremely helpful. She listened to my concerns and answered them, so I was very pleased. I would recommend her highly.
"Gail, thank you for sharing your experience! We're thrilled to hear that our representative provided the support and answers you needed. Your recommendation means a lot to us, and we’re glad we could assist. If you have any further questions or need help, don’t hesitate to reach out!
- Endurance
Reviewed Dec. 14, 2024
I've had a good experience before using Endurance for claims. In fact, this is my third Corvette. My last Corvette was a lemon. I bought it brand new off the showroom floor and I put up with it for 15 years. I've had 43 service calls and the last time, I said, “That's it. I'm trading it in.” I bought a different car, and I had a warranty on it, but it went out a couple of months ago. I wanted to get another warranty on it.
I was really pleased with Robin. She's the one that sold me the plan and she explained everything really well. I'd recommend Endurance. I've been happy with them even though the cost isn't something I'm happy with. It's a lot of money, but if someone gets one claim that is serious, then they spend that much. That's the way people have to look at it.
Reviewed Dec. 14, 2024
They wouldn't pay for the water pump that went out on my car because they said they don't cover normal wear and tear. It cost me $500 out of my own pocket. Do not use Endurance Warranty co. Now I'm trying to cancel my policy and they won't let me do it without a notary, and they're going to charge me a cancellation fee. Save yourself the trouble and go somewhere else... Trust me!
We’re sorry to hear about your recent claims experience, Richard. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
- Endurance
Reviewed Dec. 13, 2024
The rep took his time and explained everything. He was a very nice gentleman. I liked his laid-back, willing to help attitude. He took a credit card over the phone. That was easy. He said he would send the contract later. I had days to cancel. He said most 90% of people don't cancel. So, I didn't.
Thank you for leaving us a review, Michael. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Dec. 13, 2024
Getting signed up with Endurance was very easy and the payments were reasonable. It was great and I told a couple of people about it. The reps were friendly and told me everything I need. They found me extra discount. It was pleasant.
Wonda, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Dec. 13, 2024
The warranty had ran out on my car. One of my friends told me about Endurance and I gave them a call. The rep helped me out and answered my questions. I would tell others to try Endurance out. It's good.
Hi, Bregetta. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed Dec. 13, 2024
I had a good experience with CSR.. However I asked my local mechanic about Endurance & they said they have had a horrible experience deal with your claims department and will not deal with this warranty! They said they have trouble getting parts shipped which delayed repairs. They also said they were badly treated by whomever they dealt with!
Hi John, thank you for sharing your experience. We're glad to hear you had a positive interaction with our team. We take your mechanic’s feedback seriously and are sorry to hear about their experience. We’re constantly working to improve our claims process and customer service. If you have any further questions or concerns, please feel free to reach out to us directly so we can assist you further.
- Endurance
Reviewed Dec. 13, 2024
I took the car to a mechanic. We looked at my Endurance contract and he showed me the part where it didn't cover the heating coil. I supposedly have a two-year contract where they supply everything up on the car if something goes wrong. I don't understand why they don't cover the heating coil when you need heat in your car.
Deborah, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team

Reviewed Dec. 13, 2024
I have experienced great customer service and have no complaints. The prices are reasonable. With costs skyrocketing out of control Endurance Warranty is great to have when you need it. I have recommended it my family and some of them have it also. When unexpected breakdowns occur it can be great peace knowing you're covered.
Dowly, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Dec. 13, 2024
Endurance is a good company. I was very well satisfied with my experience. Their rep did well.
Reviewed Dec. 13, 2024
Don't know how good it is yet. I heard good things on Endurance. Seen bunch of commercials. Once I get an issue with my truck then I can rate it. Monthly price I guess is reasonable. My truck is in good shape as of now. Had 2 issues one big that was fixed. So I will experience this later on in years to come. We will see later on how good this warranty is.
Hi, Donald. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed Dec. 13, 2024
I had CarShield before with another vehicle and I screwed up. I should have just transferred it with them, but I didn't. I canceled it. When I tried to go back, I was quoted one price at about 60 bucks, then they called me right back within six minutes and it was raised above $100. I told them no. After that, I did a lot of research. I got a quote from Endurance at one time for $75, but that went away. When I called back and finally decided to piss on and do it, they were the number one on Consumer Reports, which is what led me to them. I was really pleased with Endurance's customer service. I speak what I think and that's gotten me in trouble a little here and there, but for the most part, the gentleman that helped me was very nice, very understanding, and put up with my mouth. He put up with me for quite a bit 'cause it took a bit to get everything done.
Reviewed Dec. 13, 2024
I have a foreign car that is more costly to repair. I shopped around a little bit, and Endurance seemed to have good reviews. I signed up with them and the gentleman that I worked with was excellent. He had a pleasant voice, wasn't pushy, and knew his product.
Reviewed Dec. 13, 2024
This company replace my transmission on my 2015 Hyundai Elantra $3,000. First claim ever for my car, was in the shop, engine started to smoke. Nobody knows why. Endurance rep went and checked it out. They had no answers. Never smoke before. Advised me to take it to a Nissan Hyundai dealer. Have been paying for this warranty for over 2 years. First time ever used it on my transmission repair. Now with engine problem they took it to another shop. This shop said they don't understand what went wrong with it and what the shop did.
Needless to say this new shop which is a big dealer here in Tucson Arizona calls and doors and tell him that something was going on with the engine. It could not be repaired. Endurance Representative makes a call to the shop and tell them they will not pay for it. The car is too old and they just spend money on a transmission. You need to meet the final lines on this thing. If they decide not to pay anymore and say your car is too old they will not pay. So I had to go pick up my car and sell it as parts and during denied my claim. I try to get my deposit back and they said they couldn't give it back to me.
Such a terrible experience. Watch how many repairs you have to do they will not pay for everything. They will totally deny you the rest if they believe they spend too much money on their vehicles very fine lines at the end of this documentary. Be very careful with endurance. Very rude people. You pay all this money even though it's an older car which they advise you to get over older car. I still had 150,000 miles left on my warranty and they denied it and got no refund back. Nothing. Hung up on me, never talk to me again.
Reviewed Dec. 12, 2024
Endurance's rep was very good. She was very informed and shared it with me, and listened to me. I don't drive a lot because I'm 82 years old. So, it's more pleasure, going to the grocery stores, maybe down to my daughter's house, occasionally. But even with that, most of the times, somebody goes with me, my son or somebody because I don't like driving at night by myself. That was the basis of the conversation. The car is in great shape. I always have it handled at the dealership or at my mechanic if I needed tires, but I don't see any issues. It's only got 33,000 miles on it. So, there was two things I'm looking at. I was looking at car warranties and auto insurance. Because I was looking to see if I could get a better premium since the car is garage kept and it only has so little mileage. The girl was very thorough.
Reviewed Dec. 12, 2024
I saw the advertisement on the television and I decided on an extended warranty due to the age of the vehicle. I was happy with the coverage that the rep from Endurance told me. I received a notice today that my contract is ready. It’s online and I haven't had an opportunity to review it. You’re always questioning things when they ask for money about a contract. You can't itemize what's covered and what's not. It wasn't clear and it's still not super clear. There were a lot of questions that were answered as far as some coverage, but it's always the nickel-dime areas.
If an engine goes out, a lot of companies will say okay. But that's not due to a particular use or a particular way of the engine failing. It's because of maybe not so much neglect on your part like if something breaks. Just like I asked about heating and the rep said it’s not covered. I need to look at this contract closely because if the heater coil goes out and I'm not receiving heat, it’s not covered. And that's not a very inexpensive item.
The rep didn’t go over the top with explanations. She defined my questions as close as she could. If I ask a question, then she would respond to it. I would have liked to hear voluntarily what was not covered. She gave me a list of a lot of things that were covered but I never heard exactly what was not covered. I understand, even at my age and in my vehicle, that normal wear and tear is not covered. If a tire blows, that has nothing to do with it. But belts and hoses and things of that nature are considered normal wear and tear. So, I don't expect that to be covered. She said my vehicle was covered from the day of signing up, but I had 30 days to cancel the program if I didn’t like it.
I've got a 48-month contract. They're billing me up for 36 months and once that's paid, I get 12 months where I don't have to pay anything and I’ll still have the coverage. I have a $100 deductible, which at the age of my vehicle, is normal. That was not a problem for me. People should read their contracts and pay attention to what they're getting. Ask the questions and don't take anything for granted. Contracts are binding and they need to be reviewed on your behalf very closely. Pay attention to your vehicle and what your vehicle needs may be.
Reviewed Dec. 12, 2024
I spoke to a young lady from Endurance and she asked me a couple of questions and asked me was I interested. I said, “Sure.” The lady was nice and helpful. Making the payments for the program has been easy too.
Reviewed Dec. 12, 2024
Check out Endurance Auto Warranty if your interest is looking for an extended warranty on your vehicle. It's very professional, and cost-effective. The gentleman who serviced me was very professional. He took his time explaining a lot of things to me. I had questions and he answered them nicely. My experience was great.
Reviewed Dec. 12, 2024
When I signed up with Endurance, they were all nice. They answered my questions and it was really pleasant talking to everyone. One concern was how soon I could start using it and they said after 30 days. I wanted to be able to get good coverage to cover my car on a timely basis. If it happens when I don't have money in my pocket, at least I have the coverage. That will give me the confidence that I can take it anywhere.
Reviewed Dec. 12, 2024
Well, I purchased Endurance in good faith as my warranty had ended on my truck and I needed coverage. I saw commercials about Endurance on tv and all of the people were saying how easy it was to file a claim and get their vehicles repaired. I called and was told that I had the top tier coverage with all of these perks which included car rental and roadside assistance. I made my payments on time, usually early and never worried about my coverage. I finally had to make a claim when the lifters in my truck collapsed. I took it to the shop and told them my lifters were disabled. The shop took two weeks to do a diagnostic on my truck only to find that my lifters were disabled (duh). They contacted Endurance who sent an adjuster about a week later, who saw that there was a problem with the lifters. The question now was do they fix the lifters or replace the motor.
Another two weeks go by and now the adjuster wants proof of my last 3 oil changes. I get them and send them to the shop and 4 days later they want me to resend them because part of one of the invoices was covered. Mind you, all 3 of the invoices say the exact same thing under the descriptions. So, I resend them, fully uncovered, and wait for them to start work on my truck. It's been a month that they have had my truck. Another week goes by and I get a call saying the adjuster now wants to break down the motor to find the cause of the lifters being disabled. The cost is 900 dollars that I would have to pay if he decides to deny the claim (Yes, I am still waiting for the claim to be approved).
I have to authorize this or they can't move forward with the procedure. Now what do I do? Take my truck and not have it repaired? Of course I authorized it. Unless the adjuster is a mechanic, he won't even know what he's looking at when the motor has been broken down. NO mechanic can tell what's going on underneath the carburetor or shafts without taking them out and that's what diagnostics are for. I've had my truck diagnosed and gotten any issues fixed. Now, almost 2 months later, I'm waiting on an adjuster to try and find a reason to deny the claim and get this, they won't even cover a rental car until the claim is approved. Does this sound right to anyone?
Reviewed Dec. 12, 2024
This company is nothing but a scam here Facebook pages about how horrible they are, they'll deny any claim. I had them. I made a claim. Denied me. Said it was lifted and they don't cover lifted trucks but it was a factory lift. Said they'd reimburse me. They lied. Just kept thousands of dollars of mine, definitely don't use this company. They are a scam and they'll take your money and deny claims.
Reviewed Dec. 12, 2024
I recently had a disappointing experience with my extended warranty service and feel compelled to share it. My vehicle needed engine mount replacements last year, and while the repairs were initially covered, the quality of the parts and workmanship is highly questionable. Within just four months of the first replacement, the mounts failed again. I took my car back under the warranty, hoping this time would be different. Unfortunately, less than two months after that second replacement, I’m facing the same exact problem.
This pattern of premature failures strongly suggests they’re using refurbished or substandard parts rather than reliable, OEM-quality dealer parts. If the mounts had been up to proper standards, I shouldn’t be experiencing repetitive breakdowns in such a short timeframe. The constant back-and-forth and repeated downtime for my vehicle has been frustrating, time-consuming, and costly—especially considering I’m paying for a warranty that’s supposed to provide peace of mind.
Reviewed Dec. 12, 2024
I saw Endurance on TV and when I went online, it showed them being number one. I thought about going to CarShield, but I liked the way Endurance handled things. The rep was good. He knew his product and he answered the questions that I had. I told him I’d sign up, and he still was telling me things that the extended warranty can do. I hope never to use it, but if I need it, hopefully, what he tells me is what's gonna happen.
I was looking for an extended warranty and I was gonna think about it, but then I said, “Just sign me up.” I've bought things before, found them good with the sales reps, then they didn't live up to what they said. I’m hoping this is all correct. I signed up for the bumper-to-bumper warranty and I have to get at least 1,000 miles on the car in 30 days before it goes in effect. One of the things is, it's my wife's car and she does not drive that much, so the hardest part's to get 1,000 miles, but that's fine.
Reviewed Dec. 12, 2024
Endurance is more straightforward than the other companies. But when it comes to their procedure on some stuff, one hand doesn't know what the other hand is doing. I had a notice from them that my policy was expiring. I called them and they explained to me what they were looking at. I turned around and told them I had been in the hospital and that we would take care of it before it expires, which we did. Twice now, I've gotten a fax from them that my policy is going to expire. Then the next one I got was the policy has expired. I called customer service and they looked up and saw that I had already made the payment and arrangements on it.
Reviewed Dec. 12, 2024
My vehicle will be 10 years old in January, and I wanna make sure I have the right coverage in case something breaks down. I was with CarShield but when we had the hurricanes here in Florida, they won’t accommodate me, so I canceled them and went with Endurance. The representative was excellent. We were on the phone for about 45 minutes. He explained everything very thoroughly, and we went over the different plans. I got approved for 48 months and he explained to me that the last 18 months of it would be free. The policy was activated that same day. I have mentioned Endurance to a couple of people around my age and to some of my grandchildren as well. I told them to check Endurance out if they need it.
Reviewed Dec. 12, 2024
I had another warranty but my dealership was not accepting that warranty. The people there said Endurance is the best one to have. I talked to a couple of other people and they said the same thing. I signed up with Endurance and I've had nothing but good luck with them. They have an awesome price as well. I love them. When I noticed I had problems with one of my old cars, I had no problem with getting it repaired. I called them, and they were right there on the spot. The representative that I had was very polite. They called me back whenever they said they were gonna call me back.
Reviewed Dec. 12, 2024
I was very satisfied with everything. Robert, the guy that I talked to at Endurance, was very knowledgeable. He helped me out and we got everything squared away. The car’s loaded up. I told him I didn't wanna get involved with some of these German-specific parts and he came up with a good price for me. I had quotes a lot higher from different companies for what we were doing. He got everything set up nicely and quickly. I just had to get to call him back ‘cause I needed some more information, and I'm waiting for paperwork to come through the mail. He said I needed to drive 1,000 miles in the first 30 days but I don't drive 1,000 miles a month.
Reviewed Dec. 12, 2024
I used to be in the car business and I know how expensive these things are. So I signed up with Endurance and the process was very easy. I'm satisfied.
Reviewed Dec. 12, 2024
Endurance is the best choice. They have some good reviews and credit rating. When I signed up, the rep was awesome. The cost of the warranty is also very reasonable. However, I'm wondering if they are gonna send me a hard copy of the contract.
Reviewed Dec. 12, 2024
I have a 2014 Subaru, and from the commercials, Endurance was willing to give me an extended warranty for extra miles, which I needed. It was 100,000 extra miles on my car for five years. During the summer, we broke down out of state. We found a Subaru dealer and they got a hold of Endurance. We just had to prove that we had the transmission looked at. Endurance paid for the cost which was $1,600. I was happy. The Subaru dealer also gave us a go-ahead to drive our granddaughter home. She had to be back in Michigan and they gave us a brand new 2024 Subaru Forester. We drove back the next day, and our car was ready. I tell people about Endurance. In fact, my car was totaled last month, and when I called Endurance and let them know, they said that when I got a new car, to call them and I could transfer the warranty over, which I did.
Reviewed Dec. 12, 2024
My name is Leroy. I have 2016 BMW. I purchased extended warranty coverage with Endurance in August 2024. When my coverage expired. The representative was very nice when selling me the coverage, explained all the parts and components that’s covered. I took my car to BMW for regular maintenance and was told a part needed to be replaced. BMW contacted Endurance claim center and was told they would have called them back to approve the claim, no one did. After my car sat for 4 days I reached out to BMW to see why my car was taking so long. I was told Endurance did not call back. I then call Endurance myself to see what is the issues with my claim. I was then told all different kind of stories about my coverage. I would never recommend this company to anyone.
Reviewed Dec. 12, 2024
I do not plan on using it but in the event something happens I feel confident that I will be covered. Very pleased with the process and the representative was great. I am looking forward to an uneventful future with the car. I am planning on giving the car to my son and hopefully he will retain the policy.
Reviewed Dec. 12, 2024
I am a new customer. When I called the rep was polite and listened to my questions and answered totally all my concerns. I feel like I was treated fairly and understood how my plan would work. He explained how to set up a new account online and that I would be contacted by email link to help finish the process. A pleasant and polite young man that assured me I had made the right decision
Reviewed Dec. 11, 2024
I saw Endurance Auto Warranty advertised on TV, and I thought, "I'll call and see how good it is." I was gonna check back with three different companies. But after Endurance's rep said 118, I thought it probably would not get beat. So, I went ahead and took it out with Endurance. The rep was very nice. He explained everything and he was very good.
Reviewed Dec. 11, 2024
Endurance Auto Warranty's representative on the phone talked to me and gave me all of the coverage information I needed that coincided with what the service rep said that I should look out for it to get covered. She went over those things and said that they would be included in the premium. She gave me all of the items that would be covered. She told me something was waived. She told me about the premium package of coverage. She was knowledgeable and not pushy. I wouldn't have a problem with setting up the direct auto pay.
Reviewed Dec. 11, 2024
The policy that Endurance has is almost like the brand new warranty as you come out of the showroom. Also, I was pleased with the price. The lady that I worked with was very knowledgeable and helpful. I liked what she was saying. She was able to answer all the questions I had and she shared information that I didn't ask about. So I felt like I was pretty knowledgeable in all of it by the time we finished talking.
My biggest question was how limited am I in where I can take my car to get it serviced. The answer was that most places are authorized according to them. Now, whether the car repair person uses, that's a different story. But then she also told me they have a network that you can look at their directory, and if you use that repair shop, they already have your information so it's supposedly a little faster. But I am very picky with my vehicle so I've always used dealerships even though I know they charge a little extra. She did tell me that the dealership that I deal with also does Endurance work, so I felt pretty happy about that. I also checked with them, and they said yes, that they work with Endurance.
Reviewed Dec. 11, 2024
The car that I bought had a higher mileage than usual. I had another company. I paid them 293 a month. My father-in-law suggested I get Endurance Auto Warranty. It was a better deal.
Reviewed Dec. 11, 2024
Endurance Auto Warranty's rep and I talked a bit about which option I would take, and he knew about what each of them would pay for and what it wouldn't. I’m satisfied with what he told me. It helped me decide which one I wanted to go with.
Reviewed Dec. 11, 2024
The Endurance warranty was gonna be on my car that I had previously, but I traded it in and bought a brand-new car. I still ended up keeping the coverage anyway. At first, I was gonna cancel it, but then they told me more about how I can still use it for the brand-new vehicle I have right now. They were telling me I could just roll the coverage over from the old vehicle into the new vehicle. Their cost is reasonable, too.
Reviewed Dec. 11, 2024
My car is seven years old and the warranty’s run out. There are so many things that can go wrong with a car these days. I would rather have some backup. So far, Endurance has been okay. But I still don't have my contract. But I like that they allow you to use any shop you want. Also, all of my questions were answered. I'm happy with Endurance.
Reviewed Dec. 11, 2024
I Requested a quote and was contacted in a timely manner. Person that called was knowledgeable and polite. I signed up for the warranty but have not used it yet so no comment on that part yet. Signed up Nov. 25 and expected the warrant package a couple of days. I was about to call the salesperson, but I finally found it in the Junk mail folder.
Reviewed Dec. 11, 2024
I've used CarShield for years. But I was convinced Endurance was the better product from what I read. Also, the cost of the Endurance covered more than the same cost for CarShield. Their plan options are very good, too. There were four of them. You can move about the plan options, you're not tied into one until that one ends. Their signup was a standard process. You buy a policy and then you wait for 30 days. I'm only 30 days into it. Their customer service has been wonderful. They explained that to me, and it made me feel better about having to wait. Because when I first signed up for CarShield years ago, I didn't have to do that. And I thought, "Why do you have to do that?" And they were very nice about it. Everything was good so far.
Reviewed Dec. 11, 2024
We saw Endurance in an advertisement and due to the age of the vehicles, we needed to get something on them. My wife signed up with them and it was fine. People should check it out.
Reviewed Dec. 11, 2024
My brother told me about Endurance and my truck is getting up in mileage and it's gonna need repair soon that is more costly than I can afford. Signing up was easy and understandable, and the program starts on the 21st of December. I was approved for 75,000 miles. The reps were very good and positive and told me everything I needed to know.
Reviewed Dec. 11, 2024
I just bought the truck and things can happen with vehicles so I wanted to get some coverage in case I have an issue with it. I read about Endurance online and they have a good reputation. Signing up was easy and the service from the rep must have been good because I wouldn't put up with a lot of nonsense. I wanna stay with Endurance because they've been good to me as far as the cost.
Thank you for leaving us a review, Huston. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you. Thank you, The Endurance Team
Reviewed Dec. 11, 2024
I saw Endurance in a Hagerty magazine and I happened to call them first. The rep was very helpful. She covered all my questions and was very welcoming and nice to talk to.
Doug, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Dec. 11, 2024
Endurance sent me something a few months ago and I decided to call because I got three cars. I got one that's newer and one that I could do a lot of work to. But the build of the car now is compact and I don't wanna fool with it. Just in case anything happens to it, I won't have to come out of my pocket with a whole lot of money that I don't have. Signing up with Endurance was great. Everything that the rep was telling me sounded good. It was a wonderful experience and easy as one, two, three. It didn't take me 15 minutes and the rep came up with a good price. I also asked him if there was a senior citizen discount and he said yes. And I got another discount off of it. So, it's great for me and my friends, and people around my age. Everything went well and I'm just waiting to see if something happens. I wanna know how that experience goes.
Hi, Todd. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Dec. 11, 2024
The Endurance rep I talked to was very good. He walked me through the system and explained it very much so I could be able to understand what he was saying, which was a lot. He also told me that they were going to send two cards in the mail. Aside from that, their price is not bad.
Franklyn, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Dec. 11, 2024
We were buying a couple of very expensive used vehicles and and I didn't want any surprises. So, we were searching around for a good extended warranty. We liked the pricing, coverage, and customer service of Endurance. So, we signed up with them. The reps I talked to were very knowledgeable. They asked me a lot of questions to see what I was looking for and they found a plan that would suit our coverages. We have two different plans with them. One is for 60,000 miles and the other one is for four years to 198,000 miles.
They said the policies would take effect 30 days after we purchased the vehicles. They also told me that they would provide a rental if the car needed repair in the shop. They'd provide the roadside assistance as well and they would give you another key fob if you needed a key fob. Of course, none of the maintenance things like brakes or tires are covered. But the main electrical components, engine, transmission, rear end, and other expensive stuff are covered. As long as we maintain the manufacturer’s maintenance recommendations on the vehicle, they would cover the works on them.
Hi, Diane. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Dec. 11, 2024
I’ve had no trouble with my car and I do oil changes every three months so it’s been fine. I still have all the original parts except for my front windshield. But the car is 10 years old and I was afraid that, being metal, something would eventually need to be repaired. My brother always told me I could trust ConsumerAffairs and Endurance seemed to have had a good rating then. The reps were very good in getting everything set up and explained things to me. I was impressed with the way they helped me. They understood. My only thing is, it's a month and 1,000 miles. The month is not a problem. But I'm gonna have to drive my car around my neighborhood a million times for the 1,000 miles.
I have full coverage. The rep said bumper-to-bumper because I told them I don't have anyone that can work on it and nothing's been done on it. When my husband and I bought it, it only had 13,000 miles on it and I've had it long enough to pay it off. We've had it about a year before he passed away. So, it's been a good car and it can be a good car as long as I take care of it. But if something major happens, I wouldn't have the money to repair it and I wouldn't have anyone to repair it. I'm on a fixed income. I wouldn't be able to fix my car if something happened to it. Sometimes it seems high but for the coverage I get, it's a good price.
I've been telling friends signing up with Endurance was easy to do. Since most of my friends have a car around the same age as mine, I said that if they could afford it, I would do it. Some of them have sons or husbands who can help. I don't have a husband that can work on my car. I have grandsons that could but won't. So, I said okay. It was very easy to tell Endurance what I needed, why I needed it, and for them to help me.
Reviewed Dec. 11, 2024
I had to lower my car payments, so I bought a less expensive car. Unfortunately, the warranty is coming up on that car in January. Aside from that, my wife and I live on Social Security, and she has huge medical bills which keep on mounting up. So, I had to lower our monthly cost. I tried going through my dealership to get an extended warranty and they told me I had to pay it off within one year, which would be over $500 a month and I couldn't afford that. I checked around and Endurance seemed to be a company I could afford for the present time. So, I called them up and their payments were in line with what we can afford.
Before we even got started, they ran down a list of things that the car was insured with, things that they would take care of in case of a problem. And it seemed to be exactly what I was looking for. Then we started talking about the monthly cost and how many months I'd be paying, which is approximately 30 months, and I'd be still be insured for five years. So, that seemed to be okay. He answered all my questions and I made up my mind that they were my best choice. They said the policy would be activated one month from the date that I signed up and I'm assuming that that is customary with all plans. Everything went very well with my sign-up. I was prepared to answer all the questions and I had questions of my own. They answered them for me. But I found the process to be a little bit lengthy. There were things that they were asking me or we were talking about that just kept lengthening it. Other than that, I'm now paying $100 less a month.
Reviewed Dec. 11, 2024
Extended warranties are important because you can't afford new vehicles nowadays. You have to buy a used one and used vehicles tend to break down after a few years. I'm subscribed to ConsumerAffairs and I found Endurance on their website. Then, I talked to a representative and he explained everything thoroughly. The contract is pretty much self-explanatory and he verbatim read the policy to me. He told me my coverage was for 60 months, that it would cost me X amount of dollars over a 30-month period, and that there was a perk for a year at no cost to me. There's rental vehicle coverage and if I lose a key fob, there's replacement. The price was reasonable, too.
Reviewed Dec. 11, 2024
The car was getting older and the warranty was out. I worked with another one before and it didn't work the way they said it would. So, I thought I'd try somebody else. The rep from Endurance was great. He explained everything fully and got me a good value.
Reviewed Dec. 11, 2024
Spent 5k for an extended warranty on my used truck. Long story short, they use NADA trade in values to determine value of your vehicle (lowest possible value) and regardless of how much you spent on the policy, they will cover only up to that amount. Sales guys will never explain that part to you. I spent 5k on $2400 in covered repairs. Asked for a refund and I am supposed to getting $200 as a refund. They won't cover repairs regardless of my truck being in the mileage and timeframe of the contract and kept $2200 of my money. Total scam for anyone with a used vehicle. STAY AWAY!
Reviewed Dec. 11, 2024
I was looking for an extended warranty program and Endurance came up on a Google search. Signing up was an easy and quick process and they were the friendliest I spoke to and there was no pressure. The rep was very nice, personable, patient and answered any questions I had.
Reviewed Dec. 10, 2024
I spoke with Miss. Courtney. The day prior, I spoke with someone who had me irritated to the point of canceling everything. Miss. Courtney assured me that individual was not correct and was out of line in how she spoke with me. Miss. Courtney assisted me with understanding, and I will keep the policy.
Reviewed Dec. 10, 2024
Very professional handled by agent. Will see how it works as we move forward & need repairs. Shopped another of companies Endurance won out on grid, keep up the good service. Agent was very easy to follow & understand. Would recommend to friends & family.
Reviewed Dec. 10, 2024
I love the service. Also it’s in my budget where I don’t have to be paying more than I’m supposed to with insurance. A lot of people don’t know about the company, but I let a lot of my family members know about y'all company and great service. Also a coworker say she going give y'all a call. I'm very excited to know about the company and appreciate the service of getting a quote and got it soon as possible. I wanna thank for having me as a customer.

Reviewed Dec. 9, 2024
Connor ** is the least impressive person I’ve ever spoken with. A true joyless voice on the other side of the phone. Never ended up following up with me to provide context from our conversation, just his name and phone number.
Reviewed Dec. 9, 2024
First time using warranty after paying on it for about two years. Not a good experience. My car is leaking oil. I was able to get it to the shop I wanted to repair it. I had to make a total of 3 calls. I was assured my policy showed active. The dealership called. Was told it was inactive. I had to call again. The rep I spoke to told me there was a glitch in the system then she asked me what was wrong with my car and where I want to take it. I told her where it was. She told me just because it's the dealership doesn't mean it's the best mechanics. They raise the price and she went on this whole spiel about how much the part should cost and labor and how the dealership is gonna double that price and recommend things I don't need.
She told me I should take my car to an affordable shop. I told her with the oil leak I didn't want to risk ruining my engine driving it somewhere else. I can't make this up. She told me she can tell me how to check the oil. She told me to pick up a quart of oil and just check it to make sure my car won't run out of oil. I asked her why would I do that when I have it at the repair shop I want to fix my car then she started to try to shame me for wanting to stick with a dealership.
I'm already stressed about my car being broke down. It seems like they are trying to find any reason not to pay. She called the dealership on conference, asked them how much oil was in my car. He told them with the leak it was like a quarter short. She kept asking him if he was sure that was accurate. It was a whole nightmare and if they play with me and don't cover this job I'm canceling this contract. It's not worth the hassle. I did have to callback again because when the dealership called them again my account was inactive. I spoke to Roneisha. She got the glitch taken care of and now I can file my claim. Just waiting now to see what excuses will be used to not approve it.
Reviewed Dec. 9, 2024
Marquita was excellent and took a great deal of time to help me with our policies to get the best situation for the best price. We feel good about this purchase and the relationship. It was Marquita's willingness to take the time that really impressed us.
Reviewed Dec. 9, 2024
Can't comment on anything yet and decide if I'll keep it. Once I receive it and fully read everything, then I'll decide. Can't say anything yet. I thought I would have gotten it by now. I applied for it on Dec. 3, 2024. Please rush it to me in the US mail service to my home.
Reviewed Dec. 8, 2024
Endurance Auto Warranty's rep did a great job. I didn't have problems and I understood everything he told me. The price is $60 more than CarShield was and they covered almost everything. The way Endurance's rep talked to me, everything is covered, but I'm not positive what is and what isn't. I have not had a chance to sit down and read everything.
Reviewed Dec. 8, 2024
My warranty was getting ready to expire and I had to give them two more payments. Before I gave them those, I decided that if I could get covered through Endurance, I would just start paying this with them. I was already seeing and hearing about Endurance. So, I studied and read a little bit. I said I would call and see what type of information they could offer me that might help and save me even though the policy that I had previously was a little bit more affordable. This one's a little bit higher. The sales agent was very courteous and had good customer service skills. He explained everything and told me that I could start my policy. They have my policy in a computer so that at a certain date, it'll take the payment off and I'll be starting my coverage. Some of the things that were covered by my old policy were covered under this policy, too. So, I need to see and I’m waiting for the booklet. I hope Endurance covers a couple of more items.
Reviewed Dec. 8, 2024
We have a 2018 Ford Explorer with 122,000 miles on it and we had an extended warranty when we bought that car, but it ran out at 100,000 miles. We love our car and there are no issues with it at all. So, we decided to find another extended warranty. We've seen some of the commercials for Endurance and I had also looked at reviews and they were good. There were some other companies that weren't that good so we decided to call Endurance. We enjoyed talking with the gentleman very much. He was very plain and well-spoken. He was never pushy. He didn't try to sell me something I did not want or need. He was very personable and explained everything very well. He even told us the options for payment. So, the whole experience was very good and we decided to sign up right then and there.
We live in Texas right now but we are in the process of moving to Wisconsin. We go from Texas to Wisconsin about four times a year and that's quite a few miles. It’s why the car has 122,000 miles on it. Once we get moved up there, we'll be close to family and we will not be driving back down to Texas. So, our mileage is going to go down greatly. So, everything seemed to fit. The coverage would be appropriate for where our vehicle is and where we are. It was exactly kind of what we needed and expected for a vehicle with over 100,000 miles on it. The price that the rep explained to us was reasonable. It wasn't outrageous so it didn't seem like a problem.
Reviewed Dec. 8, 2024
My wife’s car is a 2017 and it has around 50,000 miles on it. Every day, I hear about somebody else who has something that has gone wrong with their car and our coverage was out. So, it’d be better to be safe than sorry and get an extended coverage. We had coverage on the car through Endurance in the late spring and we cancelled that because we were gonna sell the car. Then one thing led to another and we decided to sell a different car that we had. So, we decided to get coverage put back on my wife’s car again. The rep who signed us up with Endurance was very professional and informative and there was no pressure to make a decision. Endurance is good value for everything that it covers and I have told family members and friends since I signed up.
Reviewed Dec. 8, 2024
When I called Endurance, the rep explained to me that people try to call and then buy the warranty later when something's wrong. So we went ahead and buy the warranty that day because I totally understood that. The rep was nice. If I asked anything that I didn't understand, she told me again without being annoyed. She was perfectly happy to do so. She told me how much one of the plans was per month, and then explained the difference between different plans. I looked up the shops that Endurance covers, and there are very reputable shops right around the corner from my home if anything happens.
Reviewed Dec. 8, 2024
I got interested in Endurance because my car's got 150,000 miles on it. It's a Jeep and I have replaced everything in this Jeep with regards to the engine and at some point, I figured if I have already replaced everything, something else is gonna break. The sign-up experience was easy. I have been in sales all my life, especially telephone sales, and I know pressure tactics and urgency and you only have a finite amount of time to get the hook in. I decided not to embarrass the rep and tell him all that. But he knew his stuff and he gave me a good deal. I got a month before I can use it from what I'm told. Thank God I don't need it. But when and if I do, I'm glad I have it. It's a good peace of mind. I was very satisfied.
Reviewed Dec. 8, 2024
When I was looking online, the Endurance organization came up quite well. I currently have another service like theirs that I'm arguing with on a repair of my existing car. I did not wanna hire them again and went with Endurance. The car rental and the servicing of the vehicle interested me. I got a five-year plan and the rep who signed me up was a good guy. If you're gonna look for this kind of service, definitely check Endurance out.
Reviewed Dec. 8, 2024
When I saw the ad for Endurance come up on the TV, I got a pen real fast, wrote the number down and called them right away. They talked to me nicely and answered questions that I asked them. Then I went down to their Southern Pines location and paid them $3,255. There's a lot of stuff they gave me including roadside assistance, tires, axle and brakes. I also helped my two daughters about Endurance so they got Endurance, too.
Reviewed Dec. 8, 2024
I had CarShield and they stank. They hooked me up for four months with no car and it was the first time in over 40 years that I didn't have a car. They messed me up and tore the car down, so I decided to go to Endurance because I heard greatness about them. Their rep was perfect and she understood where I was coming from. She looked up and got the stuff that I needed. I got their bumper to bumper warranty, and I would tell others to go with them and not go with CarShield.
Reviewed Dec. 7, 2024
I was very impressed how easy it was to get started. Endurance Auto Warranty's reps were very knowledgeable and concerned to make sure I understood what I would get. I'm very satisfied.
Reviewed Dec. 7, 2024
I was impressed with the rep's likability and knowledge about the product. I got the full coverage and it was easy to get signed up. But I'm supposed to receive something in the mail, which I haven't gotten yet.

Reviewed Dec. 7, 2024
Spoke with a very annoying, pushy sales rep. Who blew a sale because in one month and 3 weeks I have to purchase a long term extended warranty but he pushed and said if I wait 7 weeks my rate would be significantly more. He began lying about other companies and it got so bad I hung up. HE SOUNDED DESPERATE!
Reviewed Dec. 7, 2024
Scam, Stay away from this company. I took 2 months to finally file a claim, and when it was denied because I do not have service log, and they do not take hand written service receipt ls. My mechanic is old school guy and will die as one. Even to cancel is difficult, I have requested the form 3 times and keep getting the same answer "WE WILL SEND IT SHORTLY".
Reviewed Dec. 7, 2024
Really bad experience. Danika should be ashamed of herself for promoting this company. Paid through my bank. After a few months our vehicle had a problem. Followed the steps. After so many calls they would not help us. We travel during the holidays for Santa work. Really needed our vehicle. After all was said and done, we lost approximately $5,000.00 for repairs. Car rental we paid on our own. We are in our 70's older couple and on social security our only income, this cost is breaking us. We are trying to recoup. Having a hard time doing this. Wanted help. All we got was a lot of excuses on hold. "e will get back to you." Also, the adjuster's team or whoever makes the decision of what they will pay to get my vehicle fixed. They down and right LIED. No kidding.
Reviewed Dec. 7, 2024
I have a Dodge diesel pickup that I drive a lot of freeway miles and I was concerned about the mileage on it. It's a great truck, but I just wanted to make sure I was covered if I had any issues with it. Cars and trucks are expensive today. So far, it's been a great experience. I didn't wanna spend $300 a month so the policy that I have covers drastic things, engine, transmission, and special electric things is fine with me. For what Endurance covers, it's well worth the money.
I've had Endurance for almost a year and I went in to increase my mileage but I found out they charged me for both the old plan and the new plan. When I talked to somebody who knew what they were talking about and wasn’t just a salesman, she explained the best way to do it where I would get the most for my money. So, we kept the old plan until I get close to the higher mileage and then we'll buy the new plan instead of losing out on two years of my old plan and starting another plan. It's like I have never used it.
The lady I talked to about fixing the mistake was excellent. If I had any friends and she could help them, she'd be the one I would refer to because she knew her stuff and was concerned with getting the right program for the customer. The second rep could have been better because he made a mistake that cost me double the money. He was very friendly and was nice enough but there was an issue with him not knowing everything he should have known. Even after I questioned him if they were gonna charge me for this and this, he said no. But they did.
Reviewed Dec. 7, 2024
I used to be with Endurance years ago and I dropped out of it. So now, I had to come back at it in case something goes wrong with my vehicle. The rep who assisted me was really good. They went over everything with me, told me what they’ll fix, and how many years I had. I have a warranty up on there for five years and they told me that it covers transmission, battery, brakes, flats, and oil changes. But now, I need to ask them some questions. I had a accident and my car is down at home right now. I'm waiting on my insurance to call me and tell me they’ll come and get my car. I also got to have my battery charged up on the car now. I got to take it to a body shop and I know that Endurance doesn't do that.


