Endurance Warranty Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+2 more
About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
Filter by Rating
- (12,542)
- (2,482)
- (927)
- (408)
- (1,853)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 18, 2025
Ashley S, a supervisor for Endurance, was more than helpful in getting my car's diagnosis taken care of. I appreciate her willingness to fight for me when I was initially denied a claim. She was professional and I really can’t say how much of a burden she took off for me. I’m active duty army making a move 1,200 miles soon with 4 kids, and not only can I go with a peace of mind that my vehicle is safe, but I have more money in my pocket to move and alleviate some stress. Thank you Ashley S.
Hi Carlie! Thank you for sharing your exceptional experience with us! We're happy to hear how Ashley S. provided outstanding support in resolving your claim, offering both professionalism and empathy. Supporting our customers is our priority, especially during important, life-altering moments. Hearing about the peace of mind our service brought you, particularly as you prepare for your upcoming long-distance move with your family, is inspiring. We truly appreciate the opportunity to ease your burden and ensure your vehicle is ready for the journey ahead. Should you need further support or assistance in the future, we’re only a call away. Safe travels with your next adventure and continued peace.
- The Endurance Team
Reviewed Feb. 17, 2025
I was shopping around for coverage, when my wife sent me a link for Endurance. I filled out the information to get a quote. While I was still on the website, a representative called me. We went over the policy and he offered me a first time callers discount. It was great, it would save me over half on my deposit. But I'd have to pay it while I was on the phone with him Now! I informed him that I just got off work and didn't have my financial information with me, plus I needed to discuss it with my wife. He made me another offer that was just as good but again, I had to talk to my wife who was still at work and was unavailable. I had to tell him over 4 times that I can't do a deposit now and needed to call back. So it's going to cost my 3 times as much to call back and get started. I was very upset with the high pressure sales and it may cost my business. I'm short, be sure to have you deposit ready when you call or you WILL pay the price.
Hi William. Thank you for bringing this to our attention. We sincerely apologize for the pressure you felt during your interaction. Customer comfort and understanding are our top priorities, and we understand how important it is to make informed decisions. We will look into the experience you’ve shared to ensure better communication and service in the future. Should you need further assistance or wish to discuss your situation with us, please feel free to reach out so we can address your concerns comprehensively. We apologize for any inconvenience this may have caused and appreciate your feedback.
-The Endurance Team
Reviewed Feb. 17, 2025
2/17/2025. I had a terrible experience with Endurance Auto Warranty. I purchased a contract expecting reliable coverage, but when I filed a claim, they denied it due to so-called “mileage discrepancies.” This was nothing more than an excuse to avoid paying for the repairs. I provided all the necessary documentation, yet they still refused to honor the agreement. Their customer service was unhelpful, and the entire process felt like a deliberate attempt to scam customers out of their money. If you’re considering Endurance for vehicle protection, think twice. They’ll take your money but look for any loophole to deny your claim. I would never recommend them—stay far away!
We’re sorry to hear about your frustrating experience and understand your concerns, Tress. It’s never our intention to cause any confusion or financial burden. Your feedback is valuable, and we’re committed to improving our processes. When time allows, please email us at feedbakc@endurancedirect.com so we may assist you further and see what we can do to make things right.
- Endurance
Reviewed Feb. 17, 2025
Very satisfied with the warranty and the help I got. Even when I was out of work they was able to work with me to defer my payment till I got back to work. They took care of the cost of my truck minus the deductible. Very satisfied.
Hi, Robert. We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We appreciate you being a customer and are here to support you with any future needs.
- Endurance
Reviewed Feb. 15, 2025
The representative was very knowledgeable and explained everything very well. He answered all my questions and was not in a hurry. I appreciate that he talked to me like a friend. I would recommend Endurance to anyone who needed this type of service just because he was so helpful. Keep up the good work.
Judy, thank you for recommending us! We’re so happy to hear you had a great experience with our customer service team. If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 14, 2025
Do NOT buy this warranty! They will have you get your vehicle torn apart then deny your claim for any reason they can find and leave you to find a way to come up with total cost to fix your vehicle! Getting ahold of a lawyer, then maybe they will learn to not take from people every month just to end up not fixing the vehicle.
We’re sorry to hear about your recent claims experience, Michelle. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
- Endurance
Reviewed Feb. 14, 2025
I received a call from account manager Josiah ** on 2/13/25. Josiah was friendly and personal from hello. He was so helpful in updating our policy. What a kind and polite young man. His mother must be so proud of such a wonderful son. Thank you Josiah!!!! Times have been very hard for Ron and I. We are both handicapped seniors and recently finances have been so rough. With Josiah's wisdom and helping hand we saved quite a bit of money on our policy, we are feeling safer knowing if something should happen in the future that Endurance will be there for us.
Thank you so much for your kind words, Rebecca! We’re thrilled to hear that Josiah provided such a helpful and positive experience. We’ll be sure to pass along your appreciation! Wishing you and Ron peace of mind and safe travels—Endurance is here for you. 🚗💙
- Endurance
Reviewed Feb. 13, 2025
Outstanding communication, reliability and support. As a new Customer, information was conveyed in a very astute and very professional manner. The Customer support team always convey compassion and earnestly have my interest and dilemma as the priority. I feel very fortunate to have the Endurance Warranty Team representing my Auto Repair Concerns.
Thank you so much for your thoughtful feedback, Charles! We’re thrilled to hear you’ve had such a positive experience with our team. Providing reliable support and compassionate service is what we strive for, and we’re grateful to be here for your auto repair needs. Safe travels! 🚗💙
- Endurance
Reviewed Feb. 13, 2025
I sold my Porsche with the balance of the warranty to the new owner which was the selling point. When I purchased my replacement vehicle a Volvo I received an unbelievable deal. 5 year 100,000k warranty $100 deductible for less than the Porsche. This is a no Brainer for private parties. It adds value to your car and protection as well.
Thanks for your continued trust in Endurance, James. We're thrilled to hear the sign-up process for your Volvo was smooth and that our team provided excellent service. If you ever need assistance, we're here to help.
- Endurance
Reviewed Feb. 13, 2025
This was a horrible experience, I asked to speak with a Supervisor and the sales rep said that I couldn't and hung up. He said his name was Jeff, he also said the call was recorded. This is horrible. I would never recommend this company to anyone.
Ralph, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com or give us a call.
- The Endurance Team
Reviewed Feb. 13, 2025
I've already recommended to a friend. Our agent was very patient with us and took all the time he needed to for us to get the information he needed. One thing I didn't like was when we called in and whoever agent answered the phone tried to take our agent's business away from him and tried telling us they would "split" the profits. Our agent was very apologetic. Said that was not the case and was willing to let the other agent have our business if that was what we wanted. We obviously told him that we had worked with him and wanted to continue to work with him. Agents "stealing" business from another agent is not very professional. All was well in the end.
Thank you for your recommendation and for sharing your experience, Nancy! We're glad to hear your agent provided great support and patience throughout the process. We appreciate your feedback regarding the call-in experience and will make sure it’s shared with our team. Providing professional and transparent service is important to us, and we’re happy everything worked out in the end. If you ever need anything, we’re here for you!
- Endurance
Reviewed Feb. 13, 2025
My Father had this for his Jeep, he use to deliver mail, so the jeep gets a workout. He made a few claims. All was covered except the deductible. One was for a transmission. He was sure glad he had Endurance. That is why I chose this company. He will too on his next vehicle.
Welcome to the Endurance family, Tyler. We're so glad to hear that your father had a positive experience with Endurance and that our coverage helped him when he needed it most. We look forward to providing you posth with excellent service for many years to come.
- Endurance
Reviewed Feb. 13, 2025
I gave a 5 star review because I felt Don ** was professional yet friendly when I called to get a quote. He explained clearly what I would be getting in the bumper to bumper plan. And there was no high salespitch. Hopefully if there comes a time I need to make a claim I'll have the same professional & friendly service.
Hi Alice! Thank you for sharing your 5-star review with us! We're happy to hear that Don provided both professional and friendly service during your call and clearly explained our bumper-to-bumper plan. It's great to know there was no pressure—just the knowledgeable support you deserved. We are committed to ensuring that any future interactions, including claims you might need to make, continue to deliver exceptional, personable service.
-The Endurance Team
Reviewed Feb. 13, 2025
I had a vehicle that had 325,000 miles on it on it. I'm a certified mechanic and I know what mileage does to a vehicle. At that time, I didn't have a lot of money to put into repairs, so I thought it would be a good idea to get a warranty. I had a good feeling about Endurance and I did a little bit of research. I found that their process on being able to collect on a warranty issue was easier than other companies. So I decided to go with them, and they accepted me and my vehicle.
Signing up was a very easy process. I just called the number and talked to one of their representatives. They asked about the mileage, VIN, make, and model of my vehicle. Then I gave my debit card over the phone and paid my bill. Everything went smooth and well. I also asked what was covered and it was a bumper-to-bumper warranty. It covered all mechanicals, audio, and seatbelts. It was a really good coverage and I was really happy with it. Even when I left Endurance when I sold the truck, they gave me back that month's payment in full. If you're thinking about getting an extended warranty for your vehicle, I would go with Endurance.
Hi James! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that the sign-up process was straightforward and satisfactory. Your insight as a certified mechanic adds great value to your review, and we're pleased that our bump-to-bumper coverage felt like a good fit for your vehicle's needs.
It's great to know that our representative was helpful and that the process was seamless for you, even resulting in a reimbursement when your vehicle was sold. Your recommendation means a lot to us, and it's an honor that you've recommended Endurance to potential customers.
If you ever need further assistance or information in the future, please do not hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 12, 2025
I learned about Endurance through television advertising and since my car warranty was about to expire, I wanted to secure an extended warranty before the factory warranty ran out. When I called Endurance, the representative made the process really smooth and pressure-free. He was professional and explained everything clearly. He informed me that I needed to drive the car for 30 days and 1,000 miles before the warranty kicked in, and it comes with a $100 deductible. The coverage includes a lot, except for routine maintenance items like brake pads. One of the perks I do remember is roadside assistance.
I believe having extended coverage is important because it offers peace of mind if something like the transmission fails. It helps avoid significant out-of-pocket expenses, especially since I plan to keep the car for a while. I’d recommend Endurance to anyone looking for similar coverage. Although I didn't have too many questions initially, any concerns I might have had were addressed proactively by the representative. Overall, I'm very satisfied with the service and would give it a top rating.
Hi Anna! Thank you so much for sharing your experience with us! We're happy to hear that our representative made the process smooth and straightforward for you, and that the coverage details were clearly communicated. It's great to know you're enjoying the peace of mind and comprehensive benefit of our coverage, such as roadside assistance. We truly appreciate your recommendation—rest assured knowing we're here to support you throughout your vehicle ownership journey. Please don't hesitate to reach out if you ever have any questions or need further assistance.
- The Endurance Team
Reviewed Feb. 12, 2025
I first heard about Endurance Auto Warranty through TV ads and was considering the idea of getting a warranty. What convinced me was a call from a representative named John. He presented it so well that it seemed like a better option compared to CarShield. The sign-up process was very easy. The only extra step I took was checking my truck's odometer, as that’s not information I typically have on hand. The representative was very professional and knowledgeable, answering all my questions and even addressing things I hadn’t thought to ask about. The program should be active now, and I think I was approved for five years. Having extended coverage is important to me because I'm a widow on a fixed income, so it's crucial for me to know what my expenses are going to be.
Hi Linda! Thank you for sharing your positive experience with signing up for Endurance! We're happy to hear that everything was explained clearly and professionally, and that you felt confident in choosing Endurance. We're committed to providing peace of mind with reliable coverage tailored for your exact needs. Please feel free to reach out if you need any additional support throughout the program.
- The Endurance Team
Reviewed Feb. 12, 2025
I own a 2011 car, and since I didn't want to buy a new one, I looked for the best car insurance options online. Endurance was the top recommendation. While there are other companies frequently advertised on TV, my decision to choose Endurance was based on my online research.
Even though I'm 75 and not very tech-savvy, I found the sign-up process on the computer surprisingly easy. I handled everything online without speaking to an agent. The website's user-friendliness made it straightforward for me, even with my limited computer skills. Once I completed the setup, I easily located my policy, printed it out, and read through it without any difficulties.
I was impressed with the comprehensive nature of the policy; it included everything I needed without the need to watch misleading TV commercials. I did eventually speak to a representative while I was also sorting out health insurance for my dog. He was very pleasant and informative, guiding me to the right plan based on my needs.
I've already recommended Endurance to friends and family, sharing my positive experience and the helpfulness of the representative. Overall, I'm very satisfied with the service I received.
Hi Carrie! We're happy to hear that you had such a positive experience with Endurance! It's great to know that our user-friendly website made the sign-up process simple and accessible for you. We're glad the coverage met your needs without any misleading inconveniences. Also, we are thrilled that our representative was able to assist you effectively, and it's amazing to hear you've recommended us to your friends and family. Thank you for sharing your experience and for choosing Endurance.
- The Endurance Team
Reviewed Feb. 12, 2025
My First couple of payments and Endurance have been great starting with sales, I couldn't resist after fully understanding what I was getting into was a good deal and then calling and the Nice Lady helped and guided me through every inch of my policy and detailed every little pin point of who and what my policy stand for. I love you GUYS... GREATLY APPRECIATE YOUR TIME AND HELP.
Hi Charles! Thank you for sharing your experiences and your enthusiasm! We’re happy to hear how positive your interactions have been and how supportive our team member has been in explaining your contract details. We appreciate your trust in us and are thrilled that you're enjoying the benefits of your coverage. Remember, we’re always here if you have any questions.
- The Endurance Team
Reviewed Feb. 12, 2025
My life took a terrible turn and I was unable to keep my coverage. Gladiz was gentle and compassionate. I am so grateful to her and I will 100% return as a customer again soon. Her patience and empathy will always be remembered.
Hi Celestial! We're truly grateful for your kind words and the generous recognition of Gladiz's efforts. Her compassion and attention make a difference, and it's heartening to know she left such a positive impact on your experience. As you plan to return to us soon, we are on hand to provide the service and support you need when you're ready to reunite with us. Thank you for entrusting your vision of renewed collaboration on your road ahead with us—your continued relationship means the world.
-The Endurance Team
Reviewed Feb. 12, 2025
I purchased a car and the warranty from the place that I bought it from was gonna be too high. I've used other warranty companies before, but never talked to Endurance. After comparing options though, I chose Endurance Auto Warranty because the representative I spoke with explained things better and answered all my questions thoroughly. He was easy to work with, and I liked the guy. I opted for the Platinum policy, which covers everything except the gas I need to drive the car.
The signup process was easy, although a bit lengthy because of the questions. If a friend or relative were to ask me about it, I'd say it was a good experience. I haven't had the chance to make a claim yet, and I want to see how that aspect works, but currently, I would rate the signup process 4 out of 5 stars.
As for the customer service provided by the representative, I'd give it a full 5 stars for being top-notch. The pricing is competitive compared to other options, and I also rate that a 5 despite my feelings about the general cost of insurance.
I prefer using hard copies over the app, so I haven't experienced the app yet. Overall, I'm satisfied with Endurance Auto Warranty so far.
Hi Robert! Thank you for sharing your experience with us! We're happy to hear that our representative made the enrollment process for the Platinum policy clear and satisfying for you. It’s great to know you found our pricing competitive and our customer service met your expectations. Should you have further questions or comments, particularly when it comes time to make a claim, please don’t hesitate to reach out to our team. We're always here to help. Thank you for choosing Endurance.
-The Endurance Team
Reviewed Feb. 12, 2025
I signed up with Endurance Auto Warranty after seeing their ads featuring Danica Patrick on TV. Initially, the payment was too high, but they adjusted it to a more comfortable rate for me. The sign-up process was straightforward and easy. The customer service representatives were very nice, friendly, and understanding. They seemed knowledgeable about the product, although I haven't received any paperwork yet. If something happens to my car and I have to have it towed in, I don't know what to do after.
I would rate my experience with them a 5 out of 5, based on the positive customer service interactions alone. However, I've been receiving frequent marketing emails asking me to sign up, even though I already have. The pricing is reasonable, and I'd rate it a 4 out of 5. I haven't used their services yet, but having this warranty gives me peace of mind for potential car issues. Despite a couple of minor issues, my experience with them has been positive overall.
Hi Sharry! Thank you for sharing your thoughtful review! We're thrilled to know that you found the sign-up process easy and enjoyed connecting with our customer service team. We’re glad we could adjust your plan to one that fits your budget. We appreciate your candid feedback regarding the marketing emails and are pleased to know you find peace of mind with our coverage. We're committed to ensuring your experience remains positive and beneficial — if or when you have any trouble concerning your car or concerns over paperwork, our team is always here to support you. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 12, 2025
I first found out about Endurance through my brother and sister-in-law, who have a policy with them for their truck. I decided to get coverage for my 2014 Kia Sorento because I was concerned about potential major issues that might arise. The sign-up process was straightforward. I saw an advertisement on TV and contacted the company directly. The representative I spoke with was really nice and offered several discounts, including $300 off for my first-time signup.
After discussing with my sister-in-law, who reassured me about the benefits, I felt confident in my decision. She mentioned that they also have coverage for their granddaughter's car, which added to my trust in the service.
My coverage terms state a 48-month validity after a 30-day validation period. There was a bit of confusion about whether the coverage begins after 30 days or 1,000 miles since I don’t drive much. I plan to confirm this to ensure my understanding is correct.
Hi Carolyn! Thank you for sharing your positive experience with Endurance! We're happy to hear that signing up was straightforward and you're feeling confident about your coverage, especially with insights from your family. It's great to know our representatives could provide discounts that met your needs. If you have any more questions about when your coverage begins or any other concerns, please feel free to reach out to us. Our team is here to assist you.
- The Endurance Team
Reviewed Feb. 12, 2025
I bought a used Subaru Outback and realized it came without a warranty. Given its large screen and numerous features, I thought it wise to get a warranty. I initially contacted Endurance Auto Warranty, but they didn’t return my call, so I signed up with another company with good reviews. Eventually, Endurance did get back to me, and I was impressed by the benefits they offered, especially that I could take my Subaru to any dealer for service. This prompted me to cancel the previous plan and sign up with them.
However, I encountered an issue when reading the contract. I was aware of a 30-day waiting period, but was not informed of the 1,000-mile requirement before the coverage kicks in. As my wife and I are retired and drive very little, reaching 1,000 miles could take up to a year, leaving us without coverage for an extended period. This lack of disclosure was quite upsetting, and I'm considering whether to cancel during the 30-day period.
When I contacted customer service to speak with a manager, the representative flatly refused. That was disappointing. Although they helped me switch payment methods, the absence of supervisors was concerning.
Initially, I was pleased with Endurance, but due to these issues and the lack of transparency about the mileage requirement, I’d rate my experience around a 2 for the sign-up process and customer service. As for the pricing, it's slightly higher than my previous plan, but seemed fair for the benefits offered, so I'd rate that a 5. Overall, while I haven't fully used the service yet, the initial experience has been mixed.
Hi Michael. Thank you for sharing your detailed experience with us. We're glad to hear that you are impressed with the benefits Endurance offers, including service at any dealer for your Subaru, but we understand the confusion regarding the mileage requirement was frustrating. Transparency about coverage terms is important to us, and we sincerely apologize if this aspect was not clearly communicated.
Your encounter with customer service is concerning, and we've taken note of your difficulties in reaching a supervisor. Please know that our aim is always to provide accessible and supportive service.
We value your decision to reach out and explore different plans suited to the coverage and usage requirements of your unique situation. You deserve to have any concerns promptly addressed, so please feel free to contact us directly at feedback@endurancedirect.com if there's anything further we can do to turn your experience around.
Thank you for choosing Endurance, and we remain committed to ensuring your time with us meets your expectations.
- The Endurance Team
Reviewed Feb. 11, 2025
The rep showed me the paperwork that explained what Endurance Auto Warranty covered and said that, most times, I can choose who I want to take it to unless Endurance recommends someone else and that it would be covered for X number of miles, X number of years. When they called to let me know that my policy had expired, they were very thorough in explaining what it covers, the length of my payments, etc. It's a great value for the price.
Reviewed Feb. 11, 2025
I had experience with Endurance Auto Warranty before, and they generally handled our claims well. We had an incident with our 2014 Dodge where we were stranded on the coast, three hours away from home, and had to stay in a hotel. We had to negotiate a bit with Endurance, but overall, they were pretty good, which is why we chose to go through them again. The customer service was quite satisfactory. The representative answered all my questions and provided a multi-car discount, saving us about $500. Also, we haven't had to pay for the last two years and we are still covered.
HI Raymond! Thank you for sharing your positive experience with us! We're thrilled to hear that our services have promptly supported you in critical situations, such as being stranded, and appreciated that our customer service team provided a helpful and cost-saving experience through the multi-car discount. We value your continued trust in our coverage. If you should ever need additional assistance or have further feedback, please don't hesitate to reach out. We're here to assist in any way we can as your needs evolve.
-The Endurance Team
Reviewed Feb. 11, 2025
My experience with Endurance Auto Warranty has just started as I recently purchased a policy. The process of getting signed up was primarily online, and it was straightforward. Their customer service was quite good. Give Endurance a chance. They were competitive in their coverage and pricing. I opted for full coverage, and while the customer service was satisfactory, I am still waiting for the digital copy of my contract. I realize I might have missed an email or accidentally deleted it from my spam folder. I intend to reach out to Endurance to clarify this matter and possibly request a hard copy of the policy as well.
Hi Debra! Thank you for sharing your feedback with us! We're glad to hear that you found the sign-up process clear and that our customer service met your expectations. It's great to know you're satisfied with the coverage and pricing options you selected. Regarding your contract, please don't hesitate to reach out to our team at feedback@endurancedirect.com if you need assistance in obtaining the digital copy or have any questions. We can certainly help with your request for a hard copy as well. We appreciate your trust in us and look forward to providing you with reliable service throughout your coverage period.
– The Endurance Team
Reviewed Feb. 11, 2025
I bought a car in August. Before I took the car the check light was on, we did a check and the o2 sensor wanted to change, I did an oil change in October, but I didn’t drive the car until that time. After the oil change, I changed the o2 sensor and the check light came off. In November I put an extended warranty on the car from Endurance, mind you the car was fine, no issue with it. Then in late December the check light came back up and the Engine started vibrating and knocking so I took the car to my Mechanic on January 3rd. He tried to make a claim with endurance, but they told him he can't do the claim. It has to go to a Hyundai dealer, so I got one of those trucks to take it to Empire Hyundai of New Rochelle. The car is still there now.
Now When Hyundai tried to make the claim, they said an Adjuster need to come out and inspect the car in order for them to approve the claim, the adjuster (Joe) took weeks to do the inspection and then after he denied the claim saying that the car has problems before I did the policy, so they won’t cover the repairs. Hyundai said they spoke to an agent and they told her I’m not supposed to be held accountable because I just bought the car. I had no idea anything else was wrong with it other than the o2 sensor needs changing as the computer didn’t tell me anything else.
When I call the claims department I spoke to numerous amount of agents and they were so disrespectful and they hang up on me many times. I asked for a manager, and they never gave me one. They just keep telling me the same thing over and over, I remember a woman started shouting at me on the call then when I ask for the manager she came back and told me the same information. One agent to me only the adjuster can overwrite the decision.
I paid my insurance on the 12th of every month but yet I’m not getting any service. This is unfair to me that they collect my money every month but yet I can't get any service from them. They are a bunch of liars and scammers. I will cancel my service with them because I’m not paying for a service, I am not receiving so all the money I paid for that car has gone down the drain. Now I must find money from somewhere to pay Hyundai to fit back up the Engine and take the car from there, money that I do not have at all. I am a single mother trying to take care of my child. I don't even know where to go from here because it's depressing, I bought the car with the last money I saved so I can take my daughter to school, and this is the injustice I got for it. I wish I could give a 0.
I'm sorry to hear about the difficulties you've been facing with your vehicle and your claims experience. We take these matters seriously and strive to provide honest and transparent services to our customers. Your account of being given unclear information and facing challenging customer interactions is concerning. Please reach out to our team directly via feedback@endurancedirect.com; we'll strive to rectify the situation and ensure your case receives thorough consideration. Maintaining transparent and reliable coverage for all our clients is paramount, and such experiences are not in line with our standards. Thank you for allowing us the opportunity to make things right.
-The Endurance Team
Reviewed Feb. 11, 2025
I first learned about Endurance through their online advertisements and received a letter from them, which piqued my interest. I researched about two or three companies before deciding, and Endurance stood out because of its reliability as per my findings online.
The sign-up process was smooth, and I found their representatives to be reliable and professional. Although I don't remember all the details of the package, like the exact benefits or the term length, I do recall that the program should be starting sometime this month around the 20th.
The main reason I chose extended coverage was to have assistance in case any issues arise with my vehicle. Overall, I'd certainly recommend Endurance to others, as they appear to be trustworthy based on my experience.
Cody, thank you for choosing Endurance and for recommending us in your review We're thrilled to hear about your positive sign-up experience with our team. If you have any questions about your new plan, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 11, 2025
This company had been the complete worse to work with. Customer service is awful! Their reps like to talk over you and talk while you are talking. They find every way to NOT fix your vehicle. It's basically a scam. Call your local dealership for car warranty advice. They are honest about the experiences they have with warranty companies! And this one will not be a good referral.
Hi Ana. Thank you for reaching out with your experience. We’re truly sorry to hear about the frustration you've faced with our customer service and your difficulties with your vehicle claim. Our priority is to provide honest and helpful support, and it is clear we fell short in your case.
Your feedback is invaluable in alerting us to areas needing improvement, especially around effective communication and resolution capabilities. We would appreciate more details regarding your experience to ensure we take tangible steps towards resolving your concerns.
Could you please contact us directly at feedback@endurancedirect.com? We’d like to work with you to address any lingering issues and seek potential solutions that could bring you a settled peace of mind.
Thank you for making us aware, and we look forward to the critical work of better aligning our service delivery with customer needs and expectations.
-The Endurance Team
Reviewed Feb. 11, 2025
I have a car with 136,000 miles, and my extended warranty had expired, so I decided to look into an auto warranty. I reached out to Endurance because I was seeking a better, more affordable option compared to the one I had with CarShield, which was $149.99 a month indefinitely. My experience with the Endurance rep was very positive. They helped me find a cheaper plan with extended coverage.
I found the sign-up process with Endurance to be easy. They informed me about a 30-day waiting period before I could use the warranty.
Overall, I would rate my experience as 5 stars.
Thank you so much for rating your sign-up experience with Endurance so highly, Randolf. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Feb. 11, 2025
I purchased an auto warranty from Endurance Auto Warranty for my aging truck, as I wanted to be prepared for any unexpected breakdowns. The sign-up process was good and easy, which I appreciated. The representative I spoke with was attentive and provided me with everything I needed, even offering additional options that suited my requirements. I opted for add-on coverage and felt confident in achieving this with the help of the person I worked with. If a friend or family member were to ask about my experience, I’d recommend Endurance as the place to go. In fact, I've already suggested it to my brother.
Jethro, thank you for recommending us to your friends and family! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 11, 2025
I learned about Endurance Auto Warranty from a television ad and I decided to consider them after my dissatisfaction with the warranty program I initially had. I only researched one other company before choosing Endurance, and a major factor in my decision was the comprehensive coverage offered. Although slightly more expensive, Endurance provided more extensive coverage over just the major parts—like including parts of the motor and alternator—unlike my previous provider, which covered only major components that rarely failed.
The agent I interacted with was very knowledgeable. He answered all my questions about different parts and vehicle coverage, even addressing concerns I had due to friends’ experiences with similar trucks. My sign-up experience was smooth; it took about 10 minutes to get approved, and I received my contract the following day. The website was fairly easy to use. I just followed the directions and it didn't take much. All in all, repairs can be very expensive and Endurance's offering appears fair for the coverage provided.
Roger, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark during your sign-up experience! We look forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed Feb. 11, 2025
I decided to explore acquiring an auto warranty primarily for costly repairs like transmissions and motors. With car repairs being so expensive nowadays, I wanted the peace of mind an auto warranty provides. My grandma recommended Endurance Auto Warranty to me. The process to sign up was incredibly easy, and they promptly sent me the contract. I also got access to their app.
I find the app straightforward and simple to use. The convenience of having my payment set to autopay is something I greatly appreciate; it adds ease to the whole experience. Should any friend or family member ask, I would tell them that the sign-up process was quite easy and that they should definitely consider applying.
Overall, I'm extremely satisfied with Endurance. Their customer service and the quality of service have both been excellent. Considering I initially thought the service would be more expensive, I'm pleasantly surprised by the cost-effectiveness. I would wholeheartedly recommend Endurance to others.
Hi, Damien. We're so glad you chose to join Endurance after your grandma's recommendation. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Feb. 11, 2025
I considered getting an auto warranty after seeing a commercial for Endurance Auto Warranty and receiving an email from them. I decided to give it a try, so I responded to the email.
The sign-up process was straightforward. The representative I spoke with explained everything thoroughly and answered all my questions, making it a smooth experience. I'm satisfied with the product they presented.
If a friend asked about my experience, I would tell them it's good. I would recommend their service and rate the sign-up process, customer service, and affordability as excellent. Overall, I'm very satisfied with my decision to go with Endurance.
Hi, Victor. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We appreciate you recommending us in your review and to your friends. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Feb. 11, 2025
I initially considered purchasing a new pickup or an extended warranty, as I enjoy the peace of mind that comes with being under warranty. I ultimately decided not to buy a new vehicle since I'm satisfied with my current one. When I bought my truck, along with the regular warranty, I chose an extended warranty from Endurance Auto Warranty.
I opted to call them directly instead of starting the process online, and I'd definitely recommend it to anyone. The representative I spoke with provided great customer service, demonstrating considerable knowledge about the warranty. Both my wife and I had questions, and he was able to answer all of them thoroughly.
I currently have full coverage under Endurance. In the past, I filed a claim with them, which was a straightforward process. The dealer handled everything directly with Endurance, making it hassle-free for me.
Overall, I'm very satisfied with my experience with Endurance Auto Warranty. The service from their representative, combined with the coverage and price, has been excellent. I've also used their app, which is easy to navigate. I would confidently give them a high rating based on my experience.
Thank you so much for sharing your experience, Douglas! It’s great to hear that you have found peace of mind with Endurance and that our representative provided such great support. We’re also glad the claims process was smooth and hassle-free for you—that’s exactly what we aim for!
Your recommendation means a lot, and we truly appreciate your trust in us. If you ever need anything, we’re always here to help. Safe travels to you and your wife!
- Endurance
Reviewed Feb. 11, 2025
I decided to get an auto warranty for my newer vehicle and chose Endurance because my mom had used them before. My experience with their customer service was excellent. The rep I dealt with was amazing—she was not pushy and explained everything very well. She even took the time to discuss details with my parents. Overall, the process of signing up was easy.
We're happy to hear that our team provided you with excellent service, Samantha. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 11, 2025
I decided to explore an auto warranty because I purchased a used car from a not-so-reputable dealership, and I’ve had previous experiences where I should have had a warranty but didn't. I found Endurance by searching online, and they were listed as the top warranty company. The customer service was comprehensive, albeit a bit pushy, but I felt comfortable throughout the process. I would definitely recommend Endurance.
Hi, Dominick. Thank you for recommending us in your review! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Feb. 11, 2025
I signed up with Endurance Auto Warranty, and I must say the process was straightforward. I gave them a call, and within 15 minutes, I was able to set up coverage for both of my vehicles, although it took a bit longer due to needing to fetch the mileage. I opted for full coverage, including the powertrain and electronics, to ensure everything was covered.
Although I haven't had to file a claim yet because we're still in the waiting period, I would highly recommend Endurance based on my initial experience. I compared different companies online before choosing them, and I feel confident in my decision.
One minor issue I encountered was with the billing process. Our payments are deducted directly from our checking account, but they put us with two different billing companies, which was a bit confusing. Line 5 handles my wife's billing, but I'm not sure who handles mine, which is a bit frustrating.
Overall, I would rate my experience positively. The customer service was excellent, and I'm pleased with the plan so far. I'm a bit old-fashioned and prefer not to handle everything online, so that's been a slight adjustment for me. Nonetheless, I would recommend Endurance to others considering an auto warranty.
Thanks for sharing your experience, Richard, and welcome to the Endurance family! We’re glad the sign-up process was smooth and that you feel confident in your coverage. We appreciate your feedback on billing and understand how that could be confusing—our team is happy to help if you need any clarification.
If you ever have questions, we’re here for you. Thanks for recommending Endurance!
- Endurance
Reviewed Feb. 11, 2025
I had the opportunity to assist my wife in signing up for the Endurance Auto warranty program. We received a letter from Endurance, which came at the perfect time as we were considering an extended warranty. After keeping the letter on our kitchen table for a few days, I decided to call them.
The sign-up process was quite smooth. I was transferred a couple of times, but once I got ahold of the right person, they guided me through the process efficiently. There was a bit of a discussion regarding whether our previous warranty, which was through the dealership, was transferable. The representative was very helpful, addressed our questions, and provided a quote that we accepted. Signing up was straightforward and quick.
We chose Endurance because they offered the right coverage for our car at this stage, considering its mileage. The program activates in 30 days or after 1,000 miles, whichever comes first. Although I haven't used the warranty yet—as it's like insurance, where you hope not to use it—I would recommend Endurance based on the sign-up experience.
As for the cost, I'd rate it a 4 out of 5, as you never quite love the price! Customer service deserves a 5 out of 5 based on my initial experience. Overall, I'm satisfied with the service so far.
Hi, Joe. Thank you so much for this 5-star review. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We appreciate your honest feedback and are happy to hear you’d recommend Endurance. If you ever need anything, we’re here to help!
- Endurance
Reviewed Feb. 11, 2025
I looked into acquiring an auto warranty about six months ago when I realized that our vehicle's factory warranty would soon expire. After researching online and comparing different options, I concluded that Endurance Auto Warranty was the right choice for us.
The customer service experience was quite positive. The representative did a great job explaining the details of the plan. I had a few questions that weren't initially covered in his presentation, but he addressed them well once I brought them up. These were basic questions that I believe should be proactively shared with customers, but overall, he answered all my queries without any issues.
The signup process was straightforward and hassle-free. It took as long as needed to gather all necessary information, but there were no complications. It was as easy as could be, and I have no complaints about it.
When asked about the quality of service and my overall experience with Endurance, I would rate them highly and recommend them to others.
Overall, my experience with Endurance has been positive, and I feel confident recommending them to friends and family.
Scott, we’re so happy to hear you had a great sign-up experience with our customer service team and that you recommend Endurance! If you have any other questions about your new plan, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 11, 2025
I decided to explore an auto warranty because I was spending too much on car repairs. When I worked with the representative at Endurance Auto Warranty, they were knowledgeable, though I felt somewhat pressured to finalize the contract and discuss pricing.
If I were to advise a friend or family member about the sign-up process with Endurance, I'd tell them to be cautious about price gouging. Overall, I'd rate my experience with them at 3 out of 5 stars, with the salesperson's quality of service being a 5, but the value for the price being just a 1.
Hi, Shawn. We’re glad to hear our representative was knowledgeable, but are sorry to hear you felt pressured during the process. We always strive for transparency and want every customer to feel confident in their coverage. If you have any concerns about pricing or your plan, our team would be happy to review them with you.
Additionally, If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Feb. 11, 2025
I looked into an auto warranty because my car is a 2018 model, and when something goes wrong, I need assurance that it can be fixed without hassle. After researching, I found Endurance Auto Warranty highly rated on multiple sites, which was reassuring.
Speaking with their salesperson was extremely pleasant. He was very personable and knowledgeable about Endurance's offerings. I appreciated how he took time to answer every question I had, which made the experience very engaging and informative.
There's a requirement to wait for 1,000 miles before the warranty starts, which I found reasonable to prevent any existing problems from being covered unfairly. For anyone considering an auto warranty, I would definitely recommend checking out Endurance.
My initial dealings with Endurance have been positive. The customer service representative deserves high praise for their patience and thoroughness. I rated my experience with them as a strong 5, though I'd rate the pricing a bit lower at around 4, as it's something I'm still evaluating. Overall, my experience so far with Endurance has been satisfying.
Donna, Thank you for sharing your experience! We’re thrilled to hear that our representative provided helpful and thorough support, making the process smooth and informative. We appreciate your trust in Endurance and your thoughtful feedback on pricing. If you ever have any questions or need assistance, we’re here to help. Welcome to the Endurance family!
- Endurance
- Endurance
Reviewed Feb. 11, 2025
After considering a few different options, I decided to look into Endurance Auto Warranty because my previous warranty wasn't meeting my expectations.
The salesperson I spoke with was knowledgeable and worked with me to find a plan that fit my budget.
If a friend or family member asked about my experience signing up, I'd tell them that Endurance is willing to work with you. Getting in touch with them was easy. Although I’ve only been with Endurance for about a month and haven’t had to use the warranty yet, my initial experience has been positive.
Overall, I'm pleased with Endurance so far.
Hi Anthony! We're happy to hear about your enjoyable experience signing up with Endurance. Thank you for trusting us with your auto protection needs. We are thrilled our knowledgeable staff was able to assist you in finding a plan that suits your budget. Should you or anyone you know have questions or require further assistance, we’re here to help anytime. Thank you again for choosing Endurance, and we look forward to providing you with exceptional service.
- The Endurance Team
Reviewed Feb. 11, 2025
I learned about Endurance through a TV commercial. I had previous experiences with other warranty providers that I didn't quite trust, so I decided to check Endurance out with the BBB, and I felt confident enough to give them a try.
The sign-up process for Endurance was excellent. The representative was really knowledgeable and explained everything clearly, which I truly appreciated. His professionalism and quick, precise responses to all my questions were impressive. I inquired about the specifics of what the warranty covered, and he answered all my questions thoroughly.
I'm very satisfied with what was explained to me. After researching, I found that Endurance is highly rated among car warranty providers.
For the sign-up experience, I'd definitely give it a 5. I've already recommended Endurance to a couple of people. I told them about the company's high BBB ratings and how well the representative handled the explanation and pricing.
Regarding the cost, initially, they offered me a plan for $211. However, I explained my financial situation, and they worked with me to bring it down to $114 for the basic plan, which covers major components like the transmission and motor. I'm really satisfied with the arrangement.
Throughout this experience, I've also shared my positive impressions with my daughter and her husband, recommending Endurance to them.
Overall, I'd rate their customer service and pricing as excellent.
Hi Gary! Thank you for your positive feedback! We're thrilled to hear how satisfied you are with your sign-up experience and your interactions with our team. It's great that our representative was able to provide you with clarity and precision during your inquiry. We're also glad we could assist in finding a plan that suits your financial needs and help you feel confident in choosing Endurance. Your recommendation means a lot to us, and we're grateful for your support. Should you have any more questions or need anything further, please feel free to get in touch. Thanks for choosing Endurance!
- The Endurance Team
Reviewed Feb. 11, 2025
Both of our vehicles are no longer under regular warranty, and getting an extended warranty seemed a wise choice in case of expensive repairs. I discovered Endurance Auto Warranty through a Google search for the best extended auto insurance. They also frequently appear in TV ads with Danica Patrick, which made them more appealing.
While interacting with their customer service, I found the representatives courteous and knowledgeable. They maintained records well, knowing exactly what I needed when I called back.
I was specifically interested in bumper-to-bumper mechanical coverage since rental car and towing were already covered by my regular insurance.
Overall, my experience with Endurance Auto Warranty has been positive. Based on my interactions so far, I would rate them highly for their customer service and efficiency.
Hi William! Thank you for sharing your positive experience with Endurance! We’re thrilled to hear that our customer service team was courteous and knowledgeable, ensuring smooth interactions each time you called. It’s great to know that you found exactly the coverage you were looking for. We value your trust and are committed to providing efficient service. If you have any more questions or need further assistance, we're here to help!
- The Endurance Team
Reviewed Feb. 11, 2025
I recently reconnected with Endurance Auto Warranty after realizing I had accidentally gone without coverage for about five months. The initial setup process was very straightforward, and re-establishing my full coverage was equally hassle-free. The customer service was excellent throughout the process.
Initially, my auto warranty payments were part of my monthly car payment, but now I pay $150 separately, which has increased my payments. Although I preferred having it bundled with my car payments, the coverage is still satisfactory, considering the peace of mind it offers.
Overall, re-signing with Endurance was a positive experience.
Hi Lori! Thank you for taking the time to share your positive experience with us! We’re happy to hear that re-establishing your coverage was straightforward and that you found our customer service team to be excellent throughout the process. While making separate payments can be an adjustment, we're glad to know you still find the peace of mind our coverage provides satisfactory. Please remember, we’re always here to help; if you ever have questions or need assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Feb. 11, 2025
I looked into acquiring an auto warranty because my vehicle was reaching the mileage where it would soon be out of warranty. I chose Endurance Auto Warranty for full coverage. My experience with their representative was positive. The process was simple and easy; the representative was very clear about what would and wouldn't be covered, explaining everything in a professional and easy-to-understand manner.
If a friend or relative were to ask about my experience signing up with Endurance, I would tell them it was straightforward and easy. If they are looking for that type of program, it's certainly worth considering. Although I haven't had to file a claim yet, I was informed there is a one-month waiting period before I could start taking advantage of the coverage. Endurance offers both a payment plan and an option to pay in full, which I found accommodating.
Overall, I would rate my experience with Endurance Auto Warranty as 5 stars, indicating that I would recommend them to a friend. The representative who helped set everything up performed excellently, and I appreciated the option to manage payments. My experience with Endurance thus far has been positive.
Hi Franklin! Thank you for your 5-star review! We’re thrilled to hear that you found the purchasing process with your representative clear and straightforward. We always strive to provide accommodating options concerning coverage and payment plans. Although you haven’t yet needed to file a claim, we hope you have peace of mind knowing that you’re covered. Should any questions arise in the future, our team is always here to help.
- The Endurance Team
Reviewed Feb. 11, 2025
When my 2014 Buick's warranty coverage ran out, I received multiple offers from various companies, but chose Endurance because they provided a more flexible payment plan and better mileage coverage compared to others I checked, like Evercare. I examined four companies in total before deciding. The deciding factor for me was the monthly rate and the mileage offered over a 60-month period.
My experience with the Endurance representative was positive; they were always helpful with payments and services. However, I was slightly disappointed with the current package. It provides 15,000 miles a year, which is short for my needs since I usually drive around 20,000 miles yearly. I received a brochure suggesting a better deal, which led me to call and inquire since 15,000 miles annually doesn't cover my driving requirements. For example, if I actually run 20,000 miles a year, I'd run out of warranty coverage earlier. I got other places that are giving me 60 months but they give me 100,000 miles, and 100,000 miles would cover me.
I would rate the sign-up experience at 4.5 stars, mainly due to the mileage issue. For me, getting extended coverage was crucial because without it, I'd be responsible for future repair costs once the warranty ends. I would recommend Endurance to family or friends, emphasizing the importance of ensuring the mileage offered aligns with their needs.
The price of the warranty seemed reasonable, but missing my mileage needs lowers my rating to about 4.5. If the mileage were adjusted to suit my driving habits better, I'd definitely rate their services higher. My advice to others is to ensure they fully understand the relationship between mileage limitations and terms to prevent any surprises.
Hi Thomas! Thank you for taking the time to share your experience with Endurance. We're happy to hear that you appreciated our flexible payment plans and the helpful service provided by our representatives. Your observation about the mileage coverage is important, and we understand it plays a crucial role in meeting your driving needs. Should you need further support or if you're interested in exploring plans that better align with your driving habits, please don’t hesitate to reach out. It means a lot to us that you've recommended us to your friends and family. We're committed to providing a seamless experience and helping tailor our services to fit your requirements wherever possible.
Thank you for your feedback and for choosing Endurance.
-The Endurance Team
Reviewed Feb. 11, 2025
I looked into acquiring an auto warranty because my car was almost paid off, and I felt it was time for an extended warranty. A friend of mine recommended Endurance to me, urging me not to choose CarShield. Taking his advice, I researched Endurance, and I felt confident in my choice.
The representative who assisted me was incredibly helpful and informative, answering all my questions and making me feel very comfortable. The experience was very positive, and I would certainly share this with friends or relatives if they asked about my time with Endurance.
The process of signing up was smooth and straightforward, and I’d give it a top rating. Customer service was excellent, and I was quite satisfied. While everyone wishes things could be cheaper, the pricing seemed fair, warranting a good rating from my side.
Overall, I'm pleased with Endurance Auto Warranty and would recommend them based on my experience.
Hi Yvette! We're thrilled to hear about your positive experience with Endurance! Thank you for taking the time to recognize the helpfulness and knowledge of our representative. It's fantastic to know that the process was clear and straightforward for you, and that you're pleased with our customer service and pricing. We strive to make every interaction as seamless as possible and appreciate your willingness to recommend us to others. If you ever need further assistance or have questions, please feel free to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 11, 2025
I signed up with Endurance again on another car, and the process was incredibly easy. The representative I spoke with was knowledgeable, and if asked, I would positively recommend Endurance to a friend. Although I haven't had to file a claim yet, my overall experience has been satisfactory. I would highly recommend them, and I found the pricing fair, even though I haven't compared it with other providers. The first representative who helped me was particularly knowledgeable and provided excellent customer service.
Hi William! Thank you for sharing your glowing feedback. We're happy to hear that you found the sign-up process smooth and our representative both knowledgeable and helpful. It's great to hear that you're satisfied with your experience so far, and we hope we continue to meet your needs. Please feel free to reach out if you have any questions in the future. Your recommendation means a lot to us!
- The Endurance Team
Reviewed Feb. 11, 2025
I received a promotional offer from Endurance Auto Warranty in the mail, which prompted me to call them for more information. After speaking with their representatives, I found that they covered everything I needed for my car. Signing up with Endurance was easy, and if a friend or family member asked about my experience, I would tell them that Endurance has been pretty good.
Hi Michael! Thank you for sharing your positive experience with us! We're happy that the coverage options and the sign-up process met your expectations. It's rewarding to hear you'd recommend Endurance to others. We're committed to providing the best possible service to all our customers.
- The Endurance Team
Reviewed Feb. 11, 2025
I was with Endurance Auto Warranty for about five years. I first got the warranty for a used car on my son's advice, and initially, my experience was quite positive. In the past, when I filed a claim, it went smoothly and the representatives were knowledgeable and helpful, which led me to renew the policy with them.
However, my recent experience has been frustrating. I've submitted all the necessary documents for a claim, but it hasn't been approved yet, and communication has been poor. I've been passed around from one representative to another, and they seem to lack coordination, unlike my previous experience years ago.
Currently, I'm quite dissatisfied with the service, although I rated their app highly for its ease of use and information. While I appreciate the positive aspects from before, my recent struggles have definitely affected my overall satisfaction with Endurance.
Hi Carol. Thank you for sharing your experience with us. We’re pleased to hear about your previous positive interactions with Endurance. However, it's concerning to know about the difficulties you're currently facing with your claim. I apologize for any inconvenience caused and for the lack of communication you've experienced, which doesn't align with our service standards. We’d like to help resolve the issue swiftly. Please reach out to our team directly via feedback@endurancedirect.com so we can provide further assistance in rectifying this situation. Your satisfaction is important to us, and we hope to enhance your experience going forward.
-The Endurance Team
Reviewed Feb. 11, 2025
Nowadays, they construct vehicles in such a way that you have to take out a mortgage to get anything fixed on them. I looked into getting an extended auto warranty and did a lot of research. What I read about Endurance and the reviews about them made me sign up with them, and the experience was easy. The reps seemed knowledgeable about their product. They set my mind at ease as to what to expect if I ever have to use the coverage. I was looking for full coverage which I got with Endurance.
Hi Brian! Thank you for sharing your positive review with us! We're thrilled to hear that you had a smooth experience signing up with Endurance and that our teams provided you with peace of mind and knowledgeable support. If you have any equally smooth real-life scenarios that require coverage, please know we're here to help!
- The Endurance Team
Reviewed Feb. 11, 2025
I signed up for an extended auto warranty with Endurance Auto Warranty. My sign-up experience was quite good. The representative who assisted me was friendly and explained the program as best as she could. She clarified the details well enough to make me feel confident about my decision to purchase the warranty.
Before choosing Endurance, I considered 2 or 3 other companies, but Endurance offered better benefits compared to others. I haven't started using the warranty yet, but based on my sign-up experience, I would recommend Endurance to friends and family. I chose extended coverage because my previous warranty had expired, and I needed continued coverage for my vehicle. Overall, I would rate my sign-up experience a 5 out of 5.
HI Betty! Thank you for sharing your experience, and for awarding us a 5-star rating! We're thrilled to hear that our team provided you with clear and friendly assistance. Comparing your options is important, and we're glad you found Endurance to offer the best fit for your needs. We appreciate your willingness to recommend us to others. If you have any questions as you start using your coverage, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 11, 2025
It’s a pleasure to do business with Endurance. Great service. I highly recommend to everyone. Plans well worthy for my money and help me save a lot more than I expected… Your company come through and help me financially.. And I’m new to this services. I am satisfied for my contract… Thank for my plan that I have that I can afford…
Hi Iosefa! Thank you for your positive review! We are thrilled to hear that our service has exceeded your expectations and that you find our plans affordable and fitting to your needs. Your recommendation means a lot to us, especially as a new customer. We're glad we had the opportunity to help you financially and look forward to serving you in the future.
- The Endurance Team
Reviewed Feb. 11, 2025
My first year of coverage by ENDURANCE is ending this month, so I called to renew my contract. I talked to Megan, and she was very helpful. The process took only about 10 minutes, and I was all set. Megan was very pleasant to deal with, knowledgeable, courteous and professional. GOOD JOB!
Hi Joe! Thank you for renewing your contract with us and for sharing your positive experience. We’re thrilled to hear that Megan made the process quick and enjoyable. We aim to deliver excellent customer service, and your feedback certainly motivates us to maintain our standards. We're here if you need anything else in the future.
- The Endurance Team
Reviewed Feb. 10, 2025
Endurance warranty is available for all those whose tired of other warranties that will give you a difficulties in service. Overall it's an good service that I will recommend to the people that wants affordable warranty.
Hi Anthony! Thank you for sharing your positive feedback with us. We're happy to learn that you found our coverage service satisfactory and affordable enough to recommend to others. We strive to provide excellent service, and your endorsement significantly bolsters our efforts.
If you ever have any additional feedback or suggestions, please feel free to reach out. We appreciate having you as part of the Endurance family and look forward to continuing to meet your vehicle protection needs.
-The Endurance Team
Reviewed Feb. 10, 2025
She was excellent and very professional. I would refer your company to my family and friends. It was very nice to speak with her. You should have her answer all of your call because people would be very happy dealing with her.
Hi Chauncey! Thank you for your glowing review and kind words! We are thrilled to hear that you had such a positive interaction and would recommend us to your family and friends. It’s great to know that our representative made such a great impression, contributing to your experience with us.
Thank you for choosing us, and we look forward to assisting you in the future!
- The Endurance Team
Reviewed Feb. 10, 2025
I’ve been with Endurance before and I knew that this was the best company for me and yes I would definitely recommend endurance to any and everyone. My customer service representative was very friendly, helpful and informative about my insurance and explained everything to me about my insurance. So highly recommend this company to others.
Hi Michael! Thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that our customer service representative provided friendly, helpful, and informative assistance. Your high recommendation means a lot to us, and we're grateful to have your trust. If there's anything more we can do for you, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 9, 2025
After paying off a loan on my RAM truck, I wanted to ensure I had full coverage as I neared the end of its original warranty mileage. I received various offers, but after hearing some positive mentions of Endurance, I decided to reach out. The representative was very personable and answered all my questions thoroughly in terms that I could easily understand, which I appreciated. Although I haven't had to use the warranty service yet, my initial experience with their product and customer service was impressive. I found the prices reasonable compared to other options I explored.
Hi John! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our representative personable and informative, making your journey with us a positive one right from the start. It's great to know that our pricing stood out as being reasonable among other options, which left a strong impression even before needing to use your coverage. If you have any questions or require further assistance, please don't hesitate to reach out. Here's to continued peace of mind while you enjoy the open road with our protection.
- The Endurance Team
Reviewed Feb. 9, 2025
I recently signed up for an auto warranty with Endurance due to my original one expiring. Initially, I spoke with a representative who was not available when I called back, so they transferred me to another person. Though the second quote was slightly higher, I was prepared to proceed as my car needed coverage and I trusted the dealership's recommendation about Endurance's reputation. The salesperson I spoke with was professional and explained my options thoroughly. While the coverage seemed adequate, there were a few areas I felt could have been expanded. I haven’t received my contract yet but was informed that it might take some time. If there's any dissatisfaction, I plan to cancel. I'm considering contacting them to add my wife’s car to the warranty.
Hi Donald! We greatly appreciate your detailed review and for choosing Endurance based on recommendation and trust. It's good to know that you had a professional experience with our salesperson who thoroughly explained your coverage options. Please reach out to our team directly via feedback@endurancedirect.com and we will ensure you contract is on its way to you immediately if it has not already arrived.
Just so you know, if you ever have any questions or concerns, please don't hesitate to reach out. Also, our team remains ready to assist you in adding additional coverage, including providing options for your wife's car.
We hope to provide you with a satisfying ownership experience and look forward to serving your auto protection needs. If you have further questions or need assistance, please feel free to contact us.
- The Endurance Team
Reviewed Feb. 9, 2025
I first discovered Endurance through social media platforms like Facebook. The main factor that piqued my interest was their comprehensive coverage, as my previous plan only covered the powertrain, which was insufficient for my needs. The sign-up process with Endurance was excellent. The representatives were polite and knowledgeable, providing me with all the necessary information. They mentioned sending a letter to explain the program further, but I don't recall being informed about any additional perks like roadside assistance or oil changes. I'm happy to recommend Endurance to friends or family members who need such coverage. With my 2017 truck lacking a warranty and potentially requiring repairs, having insurance through Endurance was very important to me.
Hi Richard! Thank you for your insightful feedback! We're thrilled to hear that our comprehensive coverage and the smooth sign-up process with Endurance stood out to you. Our team works hard to ensure our customers receive attentive and informative service, and it’s fantastic to see that reflected in your experience.
If there are any benefits you’re unsure about, please feel free to reach out, and we’ll be happy to go over them. We greatly appreciate your recommendation to your friends and family and look forward to continuing to support you and your 2017 truck’s needs.
- The Endurance Team
Reviewed Feb. 9, 2025
I recently purchased an extended warranty from Endurance Auto Warranty after seeing an advertisement. My grandmother had a similar warranty before she stopped driving, so it reminded me to check them out. I initially reached out for some information, which sounded promising, so I opted to go with Endurance without comparing with other companies. The process was quite straightforward. The customer service representative explained everything about the coverage, pricing, and what was required from me, all of which was then confirmed via email. I wasn’t looking for anything specific; rather, it was more of a precautionary move in case of major issues like a blown transmission or engine. The low deductible and reasonable monthly premium made it an attractive option. Customer service has been excellent, and while I haven't had to make any claims yet, everything has been smooth in setting things up.
Hi Marques! We appreciate you taking the time to share your experiences with us. It's great to hear that you found the process straightforward and that our customer service team provided excellent support during your extended warranty purchase. The precision and clarity offered during this experience reflect our commitment to ensuring user-friendly interactions. While you’ve not yet needed to make a claim, we're determined to provide the same smooth experience across any further interactions. Thank you for choosing Endurance; it's an honor to help safeguard your vehicle. If you need assistance in the future, please don't hesitate to reach out. We value your trust and look forward to providing continued peace of mind.
-The Endurance Team
Reviewed Feb. 9, 2025
When I called to talk to someone about getting information about your plans, I was lucky to get Matt. He did a great job explaining the different plans and made me feel comfortable to sign up for the best plan you had. Now time will tell, if I like having to get an ok to get the repair approved when my repair place says it is needed.
Hi Ray! Thank you for taking the time to share your experience! We're thrilled to hear that Matt provided such an excellent service and helped you understand our plans. Rest assured, we're committed to making your coverage process smooth and assuring. If you have any questions or need assistance with the repair approval process, our team is here to help. Enjoy the peace of mind—we're dedicated to serving you.
- The Endurance Team
Reviewed Feb. 9, 2025
Horrible plan and they don’t stand behind their product. Do not buy this worthless plan. Paid over $2,000 in premiums thinking I was fully covered with the superior coverage plan. Cooling hose blew on me, not covered. Air conditioner compressor literally the whole front end blew apart, not covered. Both turbos went out, not covered. They said I had to go up to the next level to get those items covered even though in my contract on the superior plan it says they will cover. Horrible, horrible, waste of money and the ladies on the phone were of no help. Run away and do not buy this worthless piece of crap coverage!
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustrations you've faced with your plan and claim coverage discrepancies. It's deeply concerning to hear you're experiencing these issues, especially those covered under your superior coverage plan per contract.
Our aim is to support our customers properly, and unsatisfactory service from representatives does not align with that objective. We truly value this feedback as it assists us in improvements. Could you please get in touch with us directly at feedback@endurancedirect.com so we can address specific concerns and explore potential resolutions for your situation? Your satisfaction is important, and we are here to help.
Thank you again for being outspoken about your issue. We are eager to work towards a more positive experience going forward.
– The Endurance Team
Reviewed Feb. 9, 2025
I discovered Endurance mostly through advertisements and then did some homework. I found that they offered the best types of warranties for the price, which prompted my decision to go ahead with them. I researched about 4 or 5 different companies before making the call. The experience of signing up for the program was quite personalized. I spoke with one of their representatives who walked me through everything, ensuring I understood what I was buying. He was professional and took the time to make sure I got the best deal.
I’ve had the program for about 4 or 5 months, and it was activated immediately upon payment. As for perks, roadside assistance was included, though most other features like rental vehicles required additional payment. But I didn’t need services like car rental assistance. I have mentioned to friends that for people with older cars who want coverage, Endurance is worth considering due to the variety of plans and coverage options that can save money in the long run.
Hi, Armando. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and that our representative walked you through your coverage options.
- Endurance
Reviewed Feb. 9, 2025
I decided to look into acquiring an auto warranty because my dealership warranty had expired. I already paid for the warranty, but I'm not sure if I chose full coverage or powertrain since I've been busy working consecutive shifts. I selected the option that seemed best for me based on the cost and coverage they explained. The person who assisted me was extremely thorough, friendly, and knowledgeable. He made an otherwise potentially stressful process smooth and easy. He is definitely an asset to Endurance Auto Warranty. If I had to rate my experience during the sign-up process, I would give it a perfect score. This is the first car I've ever bought, and my dad recommended Endurance since he's also with them. The price doesn't seem too expensive and it feels like I'm getting what I paid for.
Hi, Alicia. Thank you for giving your sign-up experience a perfect score! We're happy that your father recommended Endurance and are thrilled that our team provided you with excellent service. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 9, 2025
I had the opportunity to sign up with Endurance Auto Warranty, and the experience was incredibly positive. The representative I spoke with was relatable, professional, and amusing, which made the entire process easy. If I were hiring people, I'd certainly consider him for a position! During our conversation, he answered all my questions and treated me with respect, which is something I truly appreciated as a woman. I decided to choose Endurance over other companies partly because my daughter had a different experience with another provider, and after doing my research, I found Endurance to be the best fit.
I've already recommended that my friends and family check out Endurance. The signup process was smooth, and I'd rate their customer service and quality of service a solid 5. The price seemed fair to me and as someone with a background in credit and collections management for 40 years, I know the importance of being courteous and respectful, and the Endurance team certainly impressed me in that regard.
Hi, Carol. Thank you for recommending us to your friends and family! We’re glad our team provided you with a positive sign-up experience and showed you the respect you deserve! We will share this with our customer experience team to let them know to keep up the amazing work.
- Endurance
Reviewed Feb. 9, 2025
I signed up with Endurance for a warranty service on my son's car after seeing their TV advertisements. The coverage and prices they offered were appealing to me, which made me choose them over other options in the market. My interactions with the representative during the sign-up process were very good and they provided different levels of coverage to choose from, which suited my needs. The representative informed me that an inspection at the dealer was required before the coverage would begin. This was all new for me, as I haven’t taken out an extended warranty since 1975 on a Dodge Tradesman. Being a mechanical engineer, I usually took care of maintenance myself but now, at 72, I prefer taking the car in for services like oil changes.
We had a negative experience with a dealership's lifetime warranty that wasn’t honored, which left us cautious about reliable coverage. But my son's vehicle is a 2015 model with under 50,000 miles, and so far, we've encountered no mechanical or electrical issues. So, the purchasing process with Endurance was smooth, however, as with any service, my opinion might change after using the actual coverage. For now, everything seems promising.
Hi Greg! Thank you for choosing Endurance for your vehicle coverage needs. We're happy to hear that the favorable pricing and range of options withstood your initial evaluation and that your sign-up experience was smooth. Taking these positive steps is certainly promising for comprehensive coverage. We understand the importance of having reliability, especially after a past experience that was less ideal, and we're committed to providing trust in our services as we go along. If any question arises or if you seek further clarity as you begin to utilize the coverage, please don’t hesitate to reach out. We look forward to further serving you and your son's vehicle in the journey ahead.
- The Endurance Team
Reviewed Feb. 9, 2025
I came across Endurance Auto Warranty while searching online and decided to go with them. The customer service experience during the purchase was really good, and I found the plan options and costs to be quite reasonable. Although I haven't made a claim yet, I believe the service is pretty good and definitely worth it. I've already recommended Endurance to a few people.
Annmarie, thank you for recommending us! We're thrilled to hear about your positive experience with our team and look forward to continuing to provide you with excellent service in the future! - Endurance
Reviewed Feb. 9, 2025
I recently had the experience of signing up for an auto warranty with Endurance when somebody at the Mercedes dealership told me about them. The sales agent who assisted me was fantastic. He explained the details of the policy thoroughly, helping me understand what was covered and the specifics of the premium package I chose. I appreciated having everything broken down clearly for me, especially since these policies can be complex.
Initially, I intended to extend my warranty with Mercedes, but unfortunately, I was not informed about the expiration of my initial 5-year, 50,000-mile warranty until it was too late. This occurred amidst my move from New Jersey to Florida, and I may have missed their notification. When I discovered the warranty was expiring, I contacted Endurance.
Overall, the sign-up process with Endurance was straightforward, and the representative was very helpful in providing all the necessary information. I would rate the experience as a 4 on a scale of 1 to 5.
Hi Michael! Thank you for sharing your positive experience with us! We're happy to hear that you found the process of securing your coverage with Endurance straightforward and comprehensive. It's great to know that our sales agent made a lasting impression by thoroughly explaining your plan options. While transitioning from your manufacturer's warranty brings about challenges, we’re happy that you feel confident choosing Endurance as your coverage provider. Your positive feedback is greatly appreciated, and we aim to continue exceeding your expectations. Please feel free to reach out if you need assistance or additional information. We're here to make your experience excellent. Welcome to the Endurance Family!
- The Endurance Team
Reviewed Feb. 9, 2025
I first learned about Endurance from a TV commercial. After doing some research, I decided it was a reliable company, so I opted for their warranty service. The sign-up process was smooth, and the service providers were very helpful and informative, answering all my questions thoroughly.
The representative who assisted me during the sign-up was highly knowledgeable. They clearly explained everything covered by the warranty and addressed each of my queries with confidence. From what I recall, the coverage becomes active within 30 days, and there were some details about mileage that I noted.
If I were to rate my sign-up experience, I would definitely give it 5 out of 5 stars. I would readily recommend Endurance to friends and family, in fact, I already suggested it to my daughter. I chose Endurance because my vehicle is quite old, which means unexpected repairs can arise, and having a warranty is a proactive way to manage those potential costs. Compared to other companies, Endurance offered more comprehensive coverage at a reasonable price.
Hi Keshia! We appreciate your positive feedback and are thrilled to hear about your positive experience with Endurance. We're happy that the sign-up process was smooth and the service insightful. Your recommendation means a lot to us, and we look forward to continuing to support you and your vehicle needs.
If there's anything else you need, please just let us know. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 9, 2025
I had an unpleasant experience with a previous auto warranty because it was challenging to get assistance when my car needed repairs. I decided to search for another company and was drawn to Endurance Auto Warranty due to the positive feedback from their representatives. They were clear and straightforward in their communication, which I appreciated. If a friend or family member asked about my experience signing up with Endurance, I'd tell them to go with it. The representative was helpful, and the process was smooth. I was particularly impressed with the pricing, which I found reasonable. Additionally, I downloaded the Endurance app, and I find it easy to use and navigate. Overall, I'm very satisfied with my experience with them.
Hi Marcus! We sincerely appreciate you sharing your positive experience! It's fantastic to hear that you found our representatives clear, helpful, and our pricing reasonable. Your satisfaction and recommendations mean a lot to us. If you have any queries or need support in the future, please don’t hesitate to contact us. Thank you for choosing Endurance.
- The Endurance Team
Reviewed Feb. 9, 2025
I recently renewed my auto warranty with Endurance because I didn't want my coverage to lapse. My experience has been positive so far. The customer service was fine.
I've only had to make a couple of small claims. Overall, I'm satisfied with Endurance, and if I were to rate my experience, I'd give it 5 stars.
Hi William! Thank you for sharing your experience with Endurance and awarding us a 5-star review! We’re happy to hear that you've been satisfied with both the coverage and the customer service. It's fantastic to know your claims have been handled smoothly and that we've earned your continued trust. Please don't hesitate to reach out if there's ever anything more we can assist you with.
- The Endurance Team
Reviewed Feb. 9, 2025
I recently purchased an auto warranty from Endurance for my Buick. I initially heard about them through an agent I work with. My experience during the purchase was positive; the team at Endurance explained everything clearly and provided me with the best discounts available. Although the cost seemed high, especially considering the mileage on my car, it was still competitive compared to other options I explored.
Hi Rosetta! Thank you for sharing your experience with us. We're thrilled to hear that our team provided clear guidance and the best available discounts during your purchase process. We also understand your consideration regarding the cost, and we are glad you found our offer to be competitive. Thank you for choosing Endurance, and please don't hesitate to reach out if you have any further questions or need assistance in the future.
- The Endurance Team
Reviewed Feb. 9, 2025
I recently signed up for a policy with Endurance Auto Warranty because they had a better rating compared to other companies. The sales agent was fine and explained the information clearly. The process of getting signed up seemed fine, though I haven't had to use the service yet. Everything was understandable and I received my copy of the contract. Overall, my experience signing up with them was positive.
Hi Jane! Thank you for sharing your great experience signing up with us! We're happy to hear that you had a smooth process and everything was well explained. If you have any questions or if there's anything more we can do for you, please feel free to reach out at any time. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 9, 2025
Endurance had higher ratings than the other two companies I researched. My experience with the representative who signed me up was positive, mainly due to their knowledge. They informed me that the program would last four years, starting a month after enrollment.
One of my motivations for getting extended coverage with Endurance was that my vehicle is getting older and might require repairs. Signing up was a straightforward process, and I would describe it as easy. Initially, I had some payment difficulties and considered canceling, but they offered a special rate of $99 a month for people in my situation, which made payments easier.
While I haven't tried their online services, I would rate the price and overall product experience as a 4 out of 5. Overall, I would recommend them to friends and family for their convenience and the ease of signing up.
Reviewed Feb. 9, 2025
I recently extended the warranty on my 2017 Dodge 1500 Sport, and I chose Endurance Auto Warranty after reading various reviews. I decided to go for the most comprehensive policy they offered. The process of setting up the warranty was straightforward. I spoke with a rep named Tina who was very helpful in explaining everything. My only challenge was not having a printer at home to print my documents, but Tina assured me she would mail all the necessary information and she followed through, despite some initial delays due to weather conditions. I had to reach out to customer service for a follow-up, and they were responsive, promptly confirming that my policy and booklet would be mailed to me.
The only thing, the rep asked for the correct mileage and I thought I wrote down the right mileage, but it wasn't the right mileage, with 20 or 30-mile difference. It should have been less than what it was, but that's okay and it was no big deal.
Overall, I found the customer service excellent. I would recommend signing up with Endurance.
Hi Benny! Thank you for sharing your positive experience with us! We're happy to hear that signing up for your comprehensive Endurance protection plan was straightforward and that Tina was able to assist you effectively. We appreciate your patience with the document delays, and are glad to see that everything was rectified smoothly. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help at any time!
- The Endurance Team
Reviewed Feb. 9, 2025
I learned about Endurance Auto Warranty through family members who spoke highly of their services. My sign-up experience was very pleasant and smooth, with knowledgeable and confident representatives assisting me. However, I faced some confusion with the start date of my coverage. Initially, I was informed that my coverage would begin on February 21st after transferring from CarShield, which I found unsatisfactory. Later, I discovered I had to wait 30 days and drive 1,000 miles before it activated. Unfortunately, this delay caused inconvenience, especially when I needed urgent car repairs, as these issues were considered preexisting. While I received paperwork, the terms weren't clearly specified. Currently, I would rate my experience with Endurance as a 3 out of 5. I would recommend anyone considering their service to ask more questions for clarity.
Hi Javon! Thank you for sharing your experience with Endurance. We’re glad that your sign-up process was pleasant, and our team demonstrated the knowledgeable customer service we strive to deliver. We sincerely apologize for the confusion regarding the start date of your coverage and the inconvenience it caused, especially when pivotal repairs were needed. Kindly understand that our intention is to ensure our valuable customers have a complete grasp of the coverage terms they choose. We are committed to improving communication moving forward.
Your recommendation to ask more questions is greatly appreciated. Should there be anything further we can assist with or if you'd like to revisit your plan for better clarity, please don't hesitate to reach out. Thank you for your insight; it’s crucial in improving the service experience.
-The Endurance Team
Reviewed Feb. 9, 2025
The signup process at Endurance was smooth and straightforward, thanks to the representative, Chris, who was very professional and took the time to explain everything in detail. He outlined the coverage and the monthly payment, which I found reasonable at $108 a month. I initially considered another company based on recommendations at the car dealership, but after hearing less favorable things about their payment processes, I decided to go with Endurance.
I found Chris attentive and clear in his explanations, making me feel confident in my decision. Although I haven't had to use the warranty yet, my experience with their customer service during the signup was excellent. I would definitely recommend them to others.
Hi Denise! Thank you for sharing your positive experience! We're thrilled to hear that Chris provided excellent customer service during your sign-up process and that you felt confident choosing Endurance for your vehicle's protection. It’s great to know that you found the explanations clear and made an informed decision regarding your coverage at a reasonable cost. We appreciate your recommendation and are here for any future questions you may have. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 9, 2025
I've been a customer of Endurance Auto Warranty since 2020, and I've recently renewed my policy. The rep who assisted me was very helpful, ensuring I understood all the details of my new policy, which I believe is called the Secure Policy. He was thorough in explaining everything about the services I'm entitled to.
I've had the opportunity to use Endurance's warranty services before, and the claims process was smooth. They managed to cover everything promptly before I picked up my car.
Whenever I've called Endurance's customer service, they have been quick to respond and very friendly, leaving no question unanswered. Overall, I'm extremely satisfied with their services and would rate them a 5 out of 5.
Hi Ivan! Thank you for choosing Endurance and for your valuable feedback! It's great to hear about your positive experiences with both our protection services and customer service team. We're glad to know that our team could assist you with your coverage renewal and provide a thorough explanation of the Secure Plan. Your satisfaction with the claims process and customer service responsiveness means a lot to us. We truly appreciate your kind words and support, and we're here to assist you whenever needed.
- The Endurance Team
Reviewed Feb. 9, 2025
I was given coverage options and my customer service rep was so kind and helpful. I had several questions concerning what I would happen if I purchase another vehicle and if my coverage is transferrable. The agent made it very clear that I need to reach out to Endurance before any services are provided and also before I purchase another vehicle.
Hi Deborah! Thank you for sharing your experience with us! We're thrilled to hear that our customer service representative delivered exceptional support and clarity about our coverage options. It's great to know that you received help regarding transferring your coverage and managing changes when purchasing a new vehicle. If you ever have more questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 9, 2025
They were very easy and straightforward I felt about my coverage. Explained the coverage very well. Just waiting to receive my policy so I read it and go over it. I was pleased with the phone conversation. Very easy to speak with and no beating around about my quote with numbers.
Hi Dan! We’re happy to hear that you had such a straightforward and pleasant experience with our team, and it’s positive to know that everything was clear and well-explained. We understand the importance of receiving your contract. If you have not received it yet, please contact our team directly at feedback@endurancedirect.com and will ensure it reaches you in the format that works best for you. Thank you for entrusting Endurance to protect your vehicle!
-The Endurance Team
Reviewed Feb. 8, 2025
I recently heard about Endurance Auto Warranty from a TV advertisement. After calling and speaking with Casey from their customer service team, I decided to go ahead and purchase a warranty plan. I've only had the plan for about two weeks, so I haven't made any claims yet. However, the purchasing experience was positive; the plans were presented at a good price and seemed beneficial compared to others I considered. The customer service was excellent, with the representative being very knowledgeable and helpful. Overall, I'm glad I chose Endurance and would rate my experience a 5, as it was better than other plans I evaluated.
Hi Harry! Thank you for taking the time to share your experience. We’re thrilled to hear that you had a positive experience with our customer service team while signing up for your plan. It's great to know that you found the pricing competitive and the package well-suited to your needs. If you have any questions or need assistance in the future, please feel free to reach out to us. We look forward to serving you and supporting your coverage needs.
- The Endurance Team
Reviewed Feb. 8, 2025
I saw commercials for Endurance on TV, and it seemed like a good option to protect my car. My vehicle is a hybrid, so while some components are still under warranty, I felt it was necessary to have additional protection.
The sign-up process with Endurance was quite smooth. The representative I spoke with was very nice and answered all of my questions, which made me comfortable moving forward with the service. I own a 2021 car with relatively low mileage, but because it’s a hybrid, I felt more secure having extended coverage. The representative explained the program well, though, to be honest, I don't recall all the specifics.
Setting up payments was straightforward, as I decided to do it electronically through monthly deductions from my checking account. Contacting a representative was easy; I simply dialed the toll-free number after looking it up online. During our conversation, the representative was knowledgeable and professional, which reassured me about my decision to sign up for the plan.
If I were to rate the sign-up experience, I would probably give it a 4.5. The reason it's not a perfect score is that I haven't had the chance to use the service yet, so I'm not entirely sure how well it will deliver when needed. Nonetheless, I felt good about the decision and, if I ever choose to, I've been informed that I can cancel the service.
Overall, I would tell family and friends that I feel confident with the protection that Endurance offers and the ease of signing up.
Hi Lojuana! Thank you so much for taking the time to share your positive signing-up experience with us at Endurance. We're happy to hear that our representatives made the process straightforward for you and that you're pleased with the coverage provided, especially for your unique hybrid vehicle needs. It's important to us that our customers feel informed and secure with their decisions, and your feedback helps us confirm that our services align with those priorities. Should you ever have any more questions or wish to explore more specifics about your plan in the future, please don't hesitate to reach out. Welcome to the Endurance family; we’re here whenever you need!
- The Endurance Team
Reviewed Feb. 8, 2025
I've been quite pleased with my experience with Endurance. Although I haven't had to use the warranty yet, I recently needed to change my email and found the process smooth. It was straightforward to get in contact with a representative, and they effectively resolved my issue. During the sign-up process, I had several questions, particularly about where I could service my vehicle. All my queries were answered quickly and clearly, without any need for repetitions.
The coverage was important for peace of mind, especially since my vehicle's original warranty is nearing expiration. I appreciated that I could choose my preferred service provider and the flexible coverage options after 30 months of payments. Overall, I'd recommend Endurance based on the service I've received so far.
Hi Greg! Thank you for sharing your positive experience with us! We're glad to hear that our process for changing your email was smooth and that our representatives were able to efficiently address your questions, particularly about servicing your vehicle. We appreciate your recommendation and look forward to providing continued support whenever you need us.
- The Endurance Team
Reviewed Feb. 8, 2025
The sign-up process with Endurance was straightforward; I asked questions, received answers, and then filled out the necessary paperwork. Communicating my needs wasn't challenging at all; they answered my questions directly.
One aspect that stood out was the complete coverage they provided for my car, which was essential because of the electronics it has. I would rate my experience a 5, and I’d definitely recommend it to friends. Initially, I was informed that the warranty was about to lapse and had to contact them to continue the coverage.
Working with Endurance was a commendable and efficient experience. It was handled quickly and without any unnecessary delays. My coverage was effective once I made my first payment. I would tell others, particularly those with cars like mine, that it’s a good coverage program and worth calling them.
Hi Jonni! Thank you so much for your 5-star review! We are thrilled to hear that the sign-up process with Endurance exceeded your expectations and that you found our comprehensive coverage suited your needs, especially for your car's electronics. We appreciate your recommendation to your friends and your kind words about our efficiency. At Endurance, delivering quick and thorough service is our top priority. We're so glad to have made an impact, and we're always here to support you.
- The Endurance Team
Reviewed Feb. 8, 2025
My experience has been great and the representative who set up my service, Victor, was very informative and professional. Although I haven't used the policy yet because I haven't put 1,000 miles on my vehicle, I am looking forward to the coverage it offers. Most importantly, a $100 deductible for what is essentially bumper-to-bumper coverage on a vehicle of its age seemed very reasonable given rising repair costs.
I discovered Endurance through a Google search and was impressed by the reviews that positioned it as an industry leader. In my research, I compared it to EasyCare, a company I already have a warranty with. While I've had a good experience with EasyCare, Endurance's higher ratings made it stand out, and I plan to let my EasyCare policy lapse upon expiration.
Hi Jim! Thank you for sharing your positive experience with Endurance! We're happy to hear that Victor was both informative and professional in setting up your service. Your anticipation of utilizing the coverage speaks volumes about its appealing value, especially with a reasonable deductible for comprehensive protection on your vehicle. It's rewarding to know that our track record outshined other options for you. Should you have any questions as you transition your coverage, please feel free to reach out. We're thrilled to accompany you on this journey ahead!
- The Endurance Team
Reviewed Feb. 8, 2025
I decided to get an auto warranty as my car is getting older and is out of warranty. After considering my options, I chose Endurance Auto Warranty. The process began online, which then led to a call from Endurance. The customer service experience was easy and friendly. I opted for bumper-to-bumper, full coverage and if someone asked about the sign-up process, I would say it was easy.
Hi Julie! Thank you for choosing Endurance and sharing your positive experience! We're thrilled to hear that our customer service team provided a friendly and easy signup process. Enjoy the peace of mind that comes with your bumper-to-bumper coverage. If you have any questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 8, 2025
The main reason I pursued coverage was due to a hefty $3,300 engine repair I had just paid for. I have a fleet of vehicles including a new Buick, a new Chevy, and a 2015 Yukon we primarily use for transporting our dogs. The idea of running into more unexpected repair costs led me to consider extended coverage, especially after seeing advertisements with Diana Patrick on TV.
When I called to initiate the process, my interaction with the representative was very positive. He was down-to-earth and I didn't even compare prices with other services because I was impressed with his approach. He informed me about a $300 discount they had available at the time, which was a nice added bonus as I had already seen this on a Fox News ad. I've already recommended Endurance Auto Warranty to my daughter as her vehicle's warranty is nearing expiration.
Hi Neal! Thank you for sharing your experience with us. We're happy to hear that your interaction with our representative was so positive and that you were pleased with the $300 discount, as highlighted in your media inquiry. It's great that you felt reassured enough to recommend us to your daughter—you've made a great choice in providing extra coverage for protection against unforeseen repair costs. Should you have any more feedback or need further assistance, please feel free to reach out! Welcome to the Endurance family!
-The Endurance Team
Reviewed Feb. 8, 2025
I have been with Endurance Auto Warranty for quite some time, and my experience has been overwhelmingly positive. Initially, I canceled the service after paying off my car because I thought I no longer needed it. However, my husband insisted that it was a valuable service to have, regardless of whether the car was paid off, so I decided to reinstate it. During the time I've used Endurance, I did have to file a claim once and the process was awesome. Endurance handled everything, and all I had to pay was the $100 deductible. If a friend asked about Endurance, I would tell them to go with Endurance and not hesitate.
Hi Joyce! Thank you for sharing your fantastic experience! We're happy to hear that the positive aspects of Endurance, like our claims process, met your expectations after reinstating your service. It's always encouraging to know our support was comprehensive and simple, especially when settling a claim. We sincerely appreciate your endorsement and the insight you've provided for others considering our services. We're thrilled that you're with us and are here whenever you need us!
- The Endurance Team
Reviewed Feb. 8, 2025
I recently signed up for an auto warranty with Endurance Auto Warranty, as my car is old and I wanted to ensure it was covered. The sign-up process went smoothly; the representative I spoke with was excellent and offered me a good deal. I was looking for full coverage, and I felt I successfully acquired it through them.
I've already recommended Endurance to my brother and would gladly tell friends and family that they are great to work with. I'm quite pleased with the services so far. Overall, I'm satisfied with my experience with Endurance Auto Warranty.
Hi Nathan! Thank you for choosing Endurance and for taking the time to share your positive experience! We’re thrilled to hear that our representative provided excellent service and a smooth sign-up process. It’s great to know you found our coverage suitable for your needs and that confidence has led you to recommend us to your family. We’re dedicated to providing dependable service, so please feel free to reach out if you need any assistance in the future. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 8, 2025
I recently signed up with Endurance Auto Warranty after hearing about them online. Previously, I had warranty coverage with another company, Blue Shield, but decided to switch to try something new. My experience interacting with the representative during the sign-up process was positive; everything went smoothly and didn't take as long as I had anticipated.
Overall, the process of signing up with Endurance was satisfactory. I haven't encountered any issues so far, and I feel confident recommending their service based on my experience thus far.
Hi Carlos! Thank you for sharing your positive sign-up experience with Endurance. We're thrilled to hear everything went smoothly and exceeded your expectations. Your recommendation means a lot to us, and we look forward to continuing to meet your needs. If you have any questions or need assistance in the future, we're always here to help.
- The Endurance Team
Reviewed Feb. 8, 2025
I have had a bad experience with Endurance..December 17th 2024 my Engine Light came on, I went to my Service Dept at the Dealership where I purchased my car. They informed me we need to keep your car for further check. Now I am out of transportation. I rented a car, they said maybe 4 days. Called, informed me Engine problem. OK contact my WARRANTY COMPANY. Next WARRANTY Co wanted last 3 Oil Changes NOT Satisfied, so sent 2 more NOW no communication, Next it's Christmas and New years STILL nothing. Next it SNOW and then the Inspector working on case sick, finally Requesting Engine taken apart for Checking further.
Now it's February I am still Renting a car out of pocket waiting on decision. Finally Inspector said YES Engine need Replaced. Now the Claim Adjuster said we'll only $1,500 to fix Timing Component not Engine but problem will not be fixed. Car only have 75,00 miles. Paid 150.00 a month for 5 years for WHAT, OH and now can finally get a Rental for 5 days. Now it's just about the 17th of February. Not HAPPY with the situation AT All. Also When you call can only talk to Customer Service Rep and they are reading to you what is on computer. IF YOU ASK TO TALK TO UPPER MANAGEMENT, INSPECTOR, ETC THE ANSWER IS NO. Be careful of WARRANTY COMPANY PURCHASE.
Hi Debra. We sincerely apologize for the continued issues you’ve encountered with your vehicle’s repairs and the lack of resolution from our team. This experience does not align with the high standards of service we aim to provide. It is clear our communication needs improvement to ensure transparency and efficiency at every step for our customers.
We would like to discuss your situation in further detail, review all pertinent information related to your claims, and outline a plan to move forward effectively. Please reach out directly to our team via feedback@endurancedirect.com so we can prioritize making things right. Our team is eager to assist you and address your concerns holistically to improve your experience with us.
Thank you for bringing this to our attention. We highly value your feedback and are committed to providing the support you deserve.
Sincerely,The Endurance Team
Reviewed Feb. 8, 2025
I recently learned about Endurance Auto from my father and decided to go with the company based on his recommendation. During the signup process, the rep I interacted with was friendly and knowledgeable, which made the experience pleasant. He informed me that I qualified for a service I wasn't aware of.
The customer service was really good. They explained that coverage would start after I met the requirements of a certain mileage threshold, specifically, 30 days or 1,000 miles, to ensure no pre-existing issues with the car.
Overall, I would rate my experience with signing up for Endurance as a 5.
Hi Pamela! We are thrilled to hear about your positive experience with our team at Endurance! It's great to know that you found the sign-up process smooth and the additional services pleasantly surprising. We are grateful for your 5-star rating and appreciate your trust in us based on your father’s recommendation. Thank you for choosing Endurance; we're here to assist you anytime!
- The Endurance Team
Reviewed Feb. 8, 2025
I recently purchased an Endurance Auto Warranty after seeing them on TV. The plan options they offer are better than other companies I've looked into. My car is quite old, around 20 years, and the coverage matches that period. Overall, the customer service during the signing-up process was satisfactory.
Hi Pat! Thank you for choosing Endurance and sharing your positive experience! We’re thrilled you found our plan options appealing and that our customer service met your expectations. We're here to support your needs as your vehicle ages with our coverage. Please feel free to reach out with any questions. Enjoy peace of mind on the road!
- The Endurance Team
Reviewed Feb. 8, 2025
I found Endurance Auto Warranty while doing some research online and through Facebook. I checked out several companies, about four or five, but ultimately chose Endurance even though it was a bit more expensive. The deciding factor was the ease of conversation with the Endurance representative. Other companies pushed too hard for upfront payments, but Endurance offered flexibility that fit my monthly budget.
The representative who assisted me was very helpful, guiding me through the setup process. Although I can't recall all the specific details of the policy start and end dates, the assurance that major repairs, like the $9,000 cost to replace my car's electronics, would be covered was a significant relief.
I decided to get extended coverage because, as a widow, purchasing a new car is not feasible if something happens to my current vehicle. The coverage provides peace of mind against unexpected expenses.
Endurance was easy to work with and would recommend them to friends, although most people I know have new cars. The payment plan is somewhat challenging financially, as I pay $153.90 monthly, but it's manageable as long as I can cover necessities like dog food.
My experience with their customer service has been excellent, and I rated it the highest. Although the price is high for me, I still appreciate the value and rated it a three out of five. I also visited their website, which I found user-friendly and rated highly. Overall, I am satisfied with the decision to go with Endurance for my auto warranty.
Hi Nancy! Thank you for sharing your experience with Endurance. We're happy to hear that the ease and flexibility offered by our representative played a crucial role in your decision. It's heartening to know you've had exceptional customer service and that your peace of mind has been enhanced with the extended coverage—it's something we really value. We're glad you're satisfied with the website's ease of use as well and truly appreciate your recommendations to friends. If there’s anything else we can assist you with or if you have any friends who might need further coverage questions answered, we’re here to help. Just let us know how we can assist!
- The Endurance Team
Reviewed Feb. 8, 2025
Called to find out repair process and to get paperwork. Received both within minutes. Outstanding customer service. He was on point with contract and details for getting service. Associate cared about my call and was never rushed or quick to get off the line. Expected run around based on TV ads by competition but he was very professional. Glad I chose Endurance over other Auto warranty providers.
Hi Jesus! Thank you so much for taking the time to share your fantastic experience! We are thrilled to hear that our team provided you with such prompt and efficient service with accuracy and professionalism. It’s gratifying to know we met your expectations and that our associate added a personal touch to your call, setting us apart from the competition. We're so glad you chose Endurance, and we’re here to ensure your ongoing satisfaction. If you ever have more questions or need assistance, we're always happy to help. Welcome aboard!
- The Endurance Team
Reviewed Feb. 7, 2025
Not as seamless as advertised. They used a second party to collect the premiums and required double premiums initially. A bit of a surprise. I did have to use them for a broken rear spring. I used the dealers shop and they had a very difficult time getting trough to Endurance. An initial plus with Endurance was the fact that they dealt directly with the business doing the repair. With my repair, I was on the phone repeatedly with the insurance company and the shop to get Endurance to finally pay for the repair. Because it took so long, I had to initially pay for the repair. The process from July to October for them to reimburse me. Not a company I will deal with again.
Thank you for sharing your detailed feedback regarding your experience with us. It's concerning to hear about the complications you faced with the claim process and reimbursement. We strive to provide straightforward service, and I'm sorry for the unpleasant situation you encountered.
We genuinely value each of our customers’ experiences and are committed to resolving concerns efficiently. Please reach out to our support team directly at feedback@endurancedirect.com so we can work together on finding a suitable resolution. Your understanding is greatly appreciated as we aim to address this matter to your satisfaction.
Thank you for bringing your case to our attention, and we hope to regain your trust.
-The Endurance Team
Reviewed Feb. 7, 2025
I am a business owner and hate writing bad reviews of companies because I understand how it can hurt a business. But this has to be said. My experience with Endurance Auto Warranty has been nothing but a huge scam. I have spent $4,000 on this "extended warranty" and in the time I have had it they have only covered maybe $250 of oil changes. I have had to replace two different exhaust manifolds and they have denial my claims both times. The reason, "they don't cover warps" which, from my mechanic, is the biggest reason manifold have issues. Endurance Auto Warranty has written their contracts in such a way that in the fine print anything and everything can be denied whenever they want. As a consumer I would not recommend Endurance Auto Warranty to anybody.
Hi Jared. We sincerely apologize for your experience with Endurance. Understanding how much you've invested and the frustration regarding coverage on your exhaust manifolds is important, and we regret not meeting your expectations. Our aim is to provide the services detailed in our contracts, and we are determined to address your concerns thoroughly.
We would like to discuss your case directly, clarify interventions for claims denials, and potentially rectify this situation where possible. It is our commitment to engage sincerely with our customers to ensure clear communication and fairness. Please contact us directly at feedback@endurancedirect.com so we can assist you swiftly and effectively.
Thank you for being upfront, and we appreciate the opportunity to look further into this situation.
– The Endurance Team
Reviewed Feb. 7, 2025
Had it for years. Never it's never been a hassle having anything done. Always had courteous people when I called. Will continue to use it in the future since I only purchase used cars. The dealership I use has always told me they never had a problem with Endurance.
Hi Donald! We genuinely appreciate your continued trust and satisfaction with our service over the years. Hearing that you find our service reliable without any hassle and that we've consistently maintained a courteous relationship truly encourages us to pursue excellence. We take great pride in your endorsement and the positive feedback regarding your dealership’s experience with Endurance. Thank you for your loyalty, and rest assured, we're here to support you with any current or future needs as you manage your fleet of used vehicles with confidence.
- The Endurance Team
Reviewed Feb. 7, 2025
I called to get a list of mechanics when or if I needed to repair my vehicle in my area. RJ was very helpful and answered my questions to the fullest! He is an asset to Endurance Warranty Company! Thanks RJ
Hi Charles! Thank you for sharing your positive experience with RJ at Endurance! It's great to hear that he was able to assist you effectively and that you're satisfied with the service provided. We truly value our team's capability to ensure great customer interactions. We're here whenever you need us, and we appreciate your feedback.
- The Endurance Team
Reviewed Feb. 7, 2025
The process is easy to follow to get an estimate on the policy that is for your particular situation. You get a contract that is a detailed explanation on each component covered. Endurance has a good all round efficient process to get you covered and going. I am just starting with Endurance and I have confidence in the company and their support.
Hi Tom! We’re thrilled to hear that you had a positive start with Endurance and found the contracting process smooth and informative. It's fantastic to know our team could provide you with clear information and a great experience right from the beginning. We look forward to supporting you on this journey and hope you have a seamless experience with us. If you have any questions or need assistance along the way, we're here to help!
- The Endurance Team
Reviewed Feb. 6, 2025
I paid for Endurance car repair insurance. Find out now that Better Bureau cancelled them. Car repair companies laughed in my face about taking Endurance insurance. From Panama City, FL they would not refund my $150. Stay away, stay away. This could be a total scam. A secondary insurance company farmed out by Endurance wanted my credit card number to try and hit me for another $150 in advance and said they would try cost recovery from Endurance.
Hi Clark! Thank you for taking the time to share your experience, and we're sorry to hear about your disappointing encounter with us. We sincerely apologize for any issues regarding your protection plan and refund process. Your concerns and frustrations are important to us, and we are keen to resolve them promptly.
It's necessary for us to gather more information to offer you a satisfactory resolution. Please reach out to our team directly at feedback@endurancedirect.com so we can investigate further and address these crucial matters.
We deeply value your input and are committed to ensuring clarity and trust in our services. Thank you for bringing this situation to our attention, and for giving us an opportunity to assist you.
-The Endurance Team
Reviewed Feb. 6, 2025
Today was the first time I have had to use my Endurance plan. I Spoke two a gentlemen named Max today. He answered all of my questions politely and professionally and made me feel at ease. I recommend Endurance.
Hi Bill! We truly appreciate your kind words and recommendation for Endurance! It's great to hear that Max was able to provide you with professional and comforting assistance on your initial use of your plan. We're thrilled to know you've had a terrific experience, and we're here for you should you need us again in the future.
- The Endurance Team
Reviewed Feb. 6, 2025
My first experience with Endurance Warranty has not been positive at any point. My truck has been sitting at the dealership for 2 weeks with zero work done to date for a known flaw with a TSB from Nissan with step by step instructions on diagnosing and fixing the issue. 2 visits from their adjuster with no approval to date. When calling for updates they repeatedly spew the same pre written response, refuse to provide a supervisor and have just been plain bad to deal with. For a warranty that cost in excess of $4k, I’d say run away.
Hi Dan! Thank you for bringing this matter to our attention. We're truly sorry for your negative experience with our services, especially with the delays you've faced and the communication issues encountered when seeking a resolution for your TSB issue. This does not align with the standard of service we strive to offer our customers.
Please allow us to rectify the situation promptly. Please contact our team at feedback@endurancedirect.com so we can discuss how best to expedite assistance and upkeep the vehicle coverage you invested in. We sincerely value your feedback and want to work diligently to earn your satisfaction and trust.
Thank you,The Endurance Team
Reviewed Feb. 6, 2025
I’ve never had to file a claim for anything with Endurance so my experience is somewhat limited. I have checked with my friends who have used Endurance for years and they are all very happy with their results. My decision to go with Endurance was mainly based on other people who have been customers for years.
Hi Darrell! Thank you for choosing Endurance and sharing your insights. It's great to hear that our reputation among your friends played a significant role in your decision. While your personal experience with claims has been limited, we're thrilled that you've consistently heard positive feedback about our services. We're here to provide you with dependable support whenever needed, and we appreciate having you as a part of the Endurance family!
- The Endurance Team
Reviewed Feb. 6, 2025
Endurance is the BEST!!! I was not happy with service from the dealership where my car was & I won’t be back there! I could not have been treated any better by Endurance!! Thank you for all you did for me & my car!! I highly recommend you to anyone. So happy to have found Endurance!
Hi Betty! Thank you for your enthusiastic endorsement! We’re happy to hear that our service at Endurance saved you from an unpleasant dealership experience and left you so satisfied. We're always here to support you and your vehicle and knowing it has positively impacted you means the world to us. We're excited to continue assisting you on all your journeys and greatly appreciate your recommendation. Safe travels!
- The Endurance Team
Reviewed Feb. 6, 2025
I recently bought the vehicle and the dealer offered me a warranty with ASC. That wasn't enough, so I looked around, did a comparison and Endurance seemed to have the best type of warranty. The rep, Mike, was very customer service-oriented and took time to explain everything to me, including my policy and which one was best for me. He did an excellent job. I'm very grateful.
Reviewed Feb. 6, 2025
I bought this warranty, the salesman ensured me how easy it was to make a claim, and if the shop found more work that needed to be done when it was in being fixed to have them fix it and then it’ll all be covered. This could not be farther from the truth. After paying this warranty for a year and a half my truck had some issues. I brought it to the service shop. Got it diagnosed. Both my claims were denied. I spent 2 1/2 weeks with the shop trying to work out the issues And Endurance came up with every excuse in the book on why they should not cover these claims. The shop I worked with was dumbfounded. Said it was the worst warranty company they’ve ever dealt with.
Thank you for sharing your experience with us, and we're sorry to hear about the issues you've been facing. We aim to make the claims process as smooth and hassle-free as possible, and it sounds like your recent encounter has fallen short of these standards. The denial of your claims is concerning, and we recognize how important it is to address this adequately. Please get in touch with our team directly at feedback@endurancedirect.com so we can investigate the details of your case further and work towards a resolution. We appreciate your feedback as it helps us improve our services and will use this information to increase service expectations across our company. Thank you for your patience.
-The Endurance Team.
Reviewed Feb. 5, 2025
Mrs. Katherine F. really went above & beyond to make sure my warranty needs were met to the fullest extent. She showed care, friendliness, and full gratitude. I'm highly thankful & blessed for her....
Hi Warren! Thank you so much for sharing your positive experience with Mrs. Katherine F. We’re thrilled to hear she went above and beyond in ensuring your vehicle protection needs were met. Her commitment and kindness truly shine through your kind words.
We're grateful to have you as part of our community and look forward to continually providing you with exceptional service.
- The Endurance Team
Reviewed Feb. 5, 2025
I have not filed a claim yet. So far, Customer Service has been helpful, knowledgeable, professional and courteous. I very much prefer talking to a nice human than a confusing robot. I will have to wait until I've actually needed to use the service to add more.
Hi Shammah! We appreciate your kind words about our customer service team. It's great to hear that you found the support helpful and the interactions pleasant. When you're ready to claim, please be assured that we are here to offer assistance every step of the way. We look forward to continuing to serve you and hope your experience remains just as positive in the future!
Reviewed Feb. 5, 2025
This company is a money grab. I would give zero stars if it was an option. The couple times, I needed the warranty after spending $3,183.18 for the warranty, all my claims were denied. They word the Contract vaguely. When your claims are called in they are able to deny claims for that reason. Example it says Fuel pumps are covered. If your goes out they have a stipulation which fuel pumps are covered but do not explain that to you prior. By wording it so vaguely they can switch up as they see fit as not to cover your claim.
Hi Melvin. Thank you for sharing your experience with us. We genuinely regret to hear about the frustration you've encountered regarding your claims. We understand how misleading contract terms can create challenges, particularly with clarifications on which components are covered.
We are committed to resolving these issues and wish to offer clarity and further investigation into the details of your contract. To assist you better and investigate what didn’t meet expectations, please feel free to reach out directly to us via feedback@endurancedirect.com so your feedback can guide our improvements into actionable solutions.
Your concerns are taken seriously and will help enhance our efforts towards more transparent and supportive customer interactions. Thank you for bringing this to light and giving us a chance to improve and find a resolution.
—The Endurance Team
Reviewed Feb. 5, 2025
Very professional representative who explained everything what I asked for. Definitely I will work with them. I asked for helping me to understand how their insurance works in my situation and received very good results from representatives who provided me all professional care and advice. Will recommend to my friends, relatives and colleagues who will ask me to help them to find best offer in this market.
Hi Marc! Thank you for your positive review! We're happy to hear that our representatives provided you with excellent care and advice tailored to your needs. Your recognition means a lot to us, and we're grateful for your recommendation. Rest assured, we strive to deliver this level of high-quality service every day. We look forward to working with you in the future!
- The Endurance Team
Reviewed Feb. 4, 2025
The first time I called I didn't get what I was hoping for so I went to cancel them. I was sent to a wonderful person that saw I was able to get a better policy that stayed in my budget. 😊 Thank you B. ** for your great service 🙏
Hi Samantha! Thank you for sharing your positive experience with us! We're thrilled to hear that our team representative was able to assist you in finding a better plan that suited your budget. Your satisfaction and support mean a lot to us. If you have any further needs or questions, please don't hesitate to get in touch.
- The Endurance Team
Reviewed Feb. 4, 2025
My husband switched from another warranty company to Endurance several years ago. Last month, he decided to upgrade our warranty. Initially, it wasn't processed correctly by Endurance and did not go through as expected this month, so I called about the issue. I was extremely impressed with the assistance I received in correcting the problem. The woman I spoke to, Kim, went above and beyond to amend the problem and made it effective immediately. She also told me to call her back, should we have any issues.
Hi Elle! Thank you for sharing your positive experience with us! We're happy to hear that Kim provided exceptional service in resolving the issue with your coverage upgrade. Our goal is to ensure a smooth and satisfying experience for our customers, and it’s great to know that Kim exceeded your expectations. Please don't hesitate to reach out if you need further assistance—we're here for you anytime.
- The Endurance Team
Reviewed Feb. 4, 2025
2. You don't get to see the contract before you pay.
3. If you read ACTUAL customer reviews (like mine) they're 98% bad.
4. They're already involved in a class action lawsuit.
5. The "Account Managers" get very upset when you call to cancel. They will try to keep arguing with you about how they're the number one company for extended car warranties. They'll holler and berate you just so you'll give up and keep the policy.
BEFORE YOU HAVE TO ARGUE WITH SOMEONE ON THE PHONE FOR 30 minutes or longer, just SAVE YOURSELF THE TIME AND TROUBLE. DON'T USE ENDURANCE!
Hi Shelley. I'm truly sorry to learn about your recent experience. It’s troubling to know you felt misled and pressured during your interactions regarding cancellation attempts. This situation doesn’t reflect the high standard of service Endurance strives to uphold. Please don't hesitate to reach out directly to our customer support team for assistance at feedback@endurancedirect.com. We take complaints very seriously and are committed to improving our service standards and addressing every involved concern. Your feedback is invaluable, and I hope we can turn around your experience by providing the explanations and fairness deserved and expected.
-The Endurance Team
Reviewed Feb. 3, 2025
Well I’m currently in a claim right now. Issue that I see is all paperwork that I have is sent in the shop. Told me everything looks good. So far only issue I have is the third party Inspector has had the report for 5 days now and that’s all we are waiting for which is really crazy that Endurance don’t push harder to get the reports from the inspector. This is my 2nd week with rental which they only cover $150 of it which I went with the cheapest and yet it’s still over $200 with a discounted price.
Hi Josh and April. Thank you for sharing your experience with us. We understand your concern regarding the processing delay with the third-party report and appreciate your patience. While we work to expedite such processes, occasionally unforeseen delays occur. Regarding your current rental vehicle allowance, we acknowledge staying within limits can be challenging; however, we aim to offer the best possible assistance during claims. If there's anything further we can do or clarify for you, please reach out to our team directly anytime via feedback@endurancedirect.com. Your feedback is invaluable in helping us improve!
Thank you,The Endurance Team
Reviewed Feb. 3, 2025
Nyji was an outstanding account manager. He was helpful and friendly no matter how upset I was. We even shared some laughs in the moment. He was understand and patient with me. I can't thank him enough for explaining policy and how things were and even giving solutions. Thanks for being cool bro!
Hi David! Thank you so much for your positive feedback! We're thrilled to hear about the exceptional service Nyji provided and that he could be both a guiding help and a source of smiles during your interactions. Our team is dedicated to delivering the best possible customer experience, and we're glad to see Nyji exemplifying this commitment. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your endorsement!
- The Endurance Team
Reviewed Feb. 1, 2025
I had another highly televised car warranty that failed me. My repair claims with Endurance has been great. My last claim wasn't paid because of my plan, not because of Endurance. I called and talked with Kay who explained everything about the policy I had and helped me upgrade to the policy I needed. She was the most helpful, professional, customer service rep I have ever spoken with. Kay is a strong reason I'm glad I have Endurance. Hopefully Kay gets a big raise for her great demeanor and highly dedicated attitude.
Hi Jeff! Thank you for sharing your positive experience! We're thrilled to hear that Kay was able to assist you effectively and that you're pleased with your plan and claims process. We'll certainly pass on your kind words to her. Our team is dedicated to ensuring your satisfaction, and we're here for any further assistance you might need. Thank you again for your valued feedback.
- The Endurance Team
Reviewed Feb. 1, 2025
Thus far… I am disappointed in this product and company. I chose this product instead of other companies and offers. I purchased a new to me used (2019) car from a dealership and it has been amazing. I took it in for an oil change and to inquire about a lurching motion that had recently started. The following things have happened since. 1. Endurance claims to have 24/7 service but fails to mention that they are not open on Federal Holidays- MLK Jr. Day to be specific. 2. The service department at FORD contacted them on Tuesday Jan. 21st to have an inspector come. The inspector came out 6 days later (Jan. 27th) unbeknownst to service dept. 3. The service dept again contacted Endurance on Jan 28th to inquire when an inspector would be out. Endurance failed to inform the service dept that someone had come the day before and made a determination. Endurance told the service dept that they will schedule an inspector and be in touch.
4. I contacted Endurance that same day to find out what is the delay and Endurance informed me that the claim has been denied stating that they find it "probable" that this problem was pre-existing before/during the policy wait time. I have had the car since Sept.(almost 5 month and over 6,000 miles driven). The vehicle was purchased at the dealership and they check to make sure that all was in working order when purchased along with being certified. The vehicle started lurching a little when it reaches 200rpm- The diagnosis is that the Torc converter has started to go bad. The vehicle has less than 58000 miles.
The dealership has had my car for more than two weeks and the situation is still unresolved due to Endurance. Each time I have spoken with Endurance they have restated what they have in their notes and when asked to speak to a supervisor or manager they have refused. I am beyond frustrated and disappointed in this company and caution anyone thinking of using them.
Hi Eric. Thank you for sharing your experience with us. We genuinely understand the frustration you're feeling regarding the delays and communication issues you've encountered with our service. It's disappointing that we've fallen short of the swift service we aim to provide, especially concerning the situation with your car repairs and you trying to speak to a manager.
We want to properly address your specific case and find a way forward that aligns with our commitment to customer satisfaction. Please get in touch directly with our team via feedback@endurancedirect.com, by outlining these experiences in detail. We'd like the chance to review your case, and ascertain how we can resolve this situation of denying your claim. Thank you for bringing these concerns to our notice.
-The Endurance Team
Reviewed Feb. 1, 2025
It nice to have someone on the other end that can answer all the questions you have. And then explain above and beyond what I needed to know about my plan. Awesome customer service. Highly recommended. Can't wait for my plan to take affect, so my car can be covered.
Hi Ray! We're thrilled to hear that our team provided knowledgeable and exceptional service, thoroughly addressing your questions about your plan. Your recommendation means a lot to us, and we're glad you're looking forward to having your car covered with us. If there is anything else we can do for you, please let us know!
- The Endurance Team
Reviewed Feb. 1, 2025
Excellent customer service & responsive! Answered all my questions without hesitation nor puffery whatever! Agent represented each program aspect fully and most completely without talking down to me at any time. I asked many technical questions & the sales representative was right there in sync with everything I brought up & addressed them with complete confidence and candor!
Hi Frank! Thank you so much for sharing your positive experience with our customer service team! We're thrilled to hear our representative answered your questions with such expertise and clarity. Should you have any more inquiries in the future, we're here to assist!
- The Endurance Team
Reviewed Jan. 31, 2025
Currently not happy with Endurance at this point! Truck is at GMC dealership and they found a new problem that must be fixed according to them and endurance denied the claim! Very disappointing to say the least! When you purchase the warranty from them they make it seem like it’s a breeze to file a claim but it’s really not! Also spoke to several different reps from them and one was not very nice
Hi, Bobby. We’re truly sorry to hear about your experience and understand your frustration. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns. Your feedback is invaluable to us as we strive to improve our services. Thank you for sharing your experience.
- Endurance
Reviewed Jan. 31, 2025
It have good customer service, for late payments, haven't use the full coverage yet! Could come in handy, for a vehicle that would possibly needs services, yes this could be a good fit, for someone looking for that.
Hi, Ellisg. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed Jan. 31, 2025
The quote received was reasonable for ensuring repairs on auto. They also recommend that you keep up your regular maintenance and go over everything in your policy with you. They also give you the opportunity to review your policy in private and 30 days to cancel if you decide it’s not for you.
Hi Schan! Thank you for sharing your review with us. We're pleased to hear that you found the quote to be reasonable and appreciated the flexibility offered to review your protection plan meticulously. Our aim is to ensure customers fully understand the terms and maintenance recommendations to make the most of their coverage. The option to reconsider the plan within 30 days highlights our commitment to maintaining customer satisfaction and transparency. If you have any further questions or need assistance, please don't hesitate to reach out. Your feedback is valuable, and we're here to help you confidently continue your journey with us.
- The Endurance Team
Reviewed Jan. 31, 2025
Ensure that you have full understanding of your contract, there are options within the contract that does not apply to the service you pay monthly for. It's clear some of their employees don't understand the contracts either. My truck was in the shop, they sent their inspector, their inspector said they're not covering what I need due to misunderstanding within the contract.
Tyren, we're sorry to hear about your negative claims experience. We have high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you, The Endurance Team
Reviewed Jan. 31, 2025
The representative was polite, helpful and very professional. It was a pleasure talking and working with him. All documents were sent in a timely manner and were easy to locate and review. We are glad that we took the time to inquire about the services Endurance offers. We will make sure to let our family and friends know about the company.
Hi William! Thank you for this glowing 5-star review! We're thrilled to hear about your positive experience with our representative and are glad that the entire process was smooth and efficient for you. Your intention to recommend us to friends and family is the greatest compliment. If you need further assistance, please don't hesitate to reach out. We're here for you anytime.
- The Endurance Team
Reviewed Jan. 31, 2025
No complaints other than I’m still waiting for the plan to be sent to me on paper. Please send me the hard copy and all instructions to file and other. I’m not very techy. Otherwise all Is good. Very pleasant intake representative. Thanks you very much! I appreciate the effort! Robin
Hi, Robin. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. If you requested a hard copy at the time of purchase, it should be on it's way! Otherwise, please give us a call and we will be more than happy to send you one. Thank you!
- Endurance
Reviewed Jan. 30, 2025
Best warranty coverage I have ever had. Claims are handled quickly, and the benefits are better than you get with insurance. With this warranty added along with my current insurance it's all the coverage I could ever want. I highly recommend Endurance to my friends and family members.
Hi, Deborah. Thank you for recommending us to your family and friends! We’re glad your claims experience with us was a great one and that your love your plan.
- Endurance
Reviewed Jan. 30, 2025
Lady was extremely helpful with everything I needed. Professional and extremely kind. Great offerings and great people to be with no matter what. I will recommended to anyone who need car protection in the future.
Slavko, thank you for recommending us! We're thrilled to hear about your positive experience with our team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Jan. 30, 2025
Endurance Auto Warranty company is a bunch of thugs that will twist your arm extremely hard to keep you from canceling your policy. They lowered the price a lot and offered me a better policy for way less money. They say you can end at anytime, but be ready for a fight!
Hi, Terry. We're sorry to hear you may not have had the best experience. If you would like to discuss things further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you,The Endurance Team
Reviewed Jan. 30, 2025
I spoke to a good person who explained WELL AND I UNDERSTOOD WHAT SHE SAID SO I GOT THIS. Hope it saves me money. I think everyone should try this coverage if your factory coverage has run out. I am already telling people about the great deal I got. Thank you. Mary.
Hi, Mary. Thank you for recommending us! We’re glad your experience with us was a great one and look forward to continuing to provide you with excellent service.
- Endurance
Reviewed Jan. 30, 2025
It was easy and the gentleman that help me took his time and answered all my question about purchaseing a warranty. He was very helpful and very polite. He helped me get my policy started and explained everything very clearly. We went online and was trying to get a price. Someone called us within 5 minutes then put us in contact with the gentleman that helped us. This was around 6pm.
Sherry, we’re so happy to hear you had a great experience with our customer service team! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 30, 2025
I had a very uplifting conversation with Destiny today. She clarify all my concerns. I wasn't clear on a few issues. She cleared it up and made me comfortable. She is a great asset to Endurance. I will give her 10 STARS. She is the best.
Thank you so much for your 5-star review, Cecil! We will share this with our customer experience team to let them know to keep up the amazing work.
- Endurance
Reviewed Jan. 30, 2025
I purchased the "Pre-Owned Elite Plus Used" plan for my 2019 RAM 1500, which I had bought new in 2019. I paid the full price of 3,368.75 for this plan (one of two available in California) June 2024, after my previous extended warranty through another company expired. On January 10, 2025 we were in Death Valley for a few days and on the 11th, while driving around the Check Engine Light came on. We drove back to out campground and the following day had the truck towed to a relative's house in Las Vegas, NV.
On Monday,1/13/25 we had the truck towed to a Chrysler Dealer for diagnosis and repair. The initial diagnosis was "Multiple Misfires" and later that day metal was found in the oil. The dealer contacted Endurance and an inspector showed up 3 business days later to look at the truck. He found a "Freeze Frame" fault of a misfire 11,000 miles prior to this breakdown. The misfire was never detected by the dealer that performs all of the service on this vehicle. There was no Check Engine light, ever and no notification of any type that this had occurred.
Because of this single misfire, Endurance would not cover the cost of repairs. I then authorized the dealer to tear down the top end to look for problems. What they found would not be caused by a misfire. One valve seat was pitted, a rocker pin was damaged and both head gaskets were leaking, which would cause the engine to misfire in the cylinders where coolant was leaking into due to the faulty head gaskets. The dealer contacted Endurance and spoke to a supervisor, who stated that they would not cover any engine issues due to the preexisting misfire.
These people don't know anything about engines or the way they work. They are happy to take your money, but do not want to cover failures. I would not recommend Endurance to anyone. They are owned by Security National Insurance Company, administered by MARATHON ADMINISTRATIVE CO INC., dba MARATHON COMPANY INSURANCE SERVICES.
We’re truly sorry to hear about your experience and understand your frustration, Neil. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case to see what we can do to make things right. Your feedback is invaluable to us as we strive to improve our services. Thank you for sharing your experience.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I decided to get an auto warranty with Endurance due to stories I've heard about people getting caught without one, especially after purchasing a car. I received a flyer in the mail and, after reading it, decided to give them a call for a quote.
The person I spoke with, Dalton, was really good. He wasn't pushy or disrespectful, and he let me make decisions at my own pace, which made me feel comfortable. However, I'm still waiting for my contract in the mail. I was informed that it could take 3 to 4 weeks, which concerns me as I haven't received anything yet and my 30-day cancellation window is about to close. They mentioned the possibility of receiving the contract via email, which I plan to request since it's critical to have it for my records.
Other than this issue with the delay, the signup process was smooth, and I appreciated that everything was explained clearly. If they could improve the service, it would be ensuring timely delivery of contracts as promised within 24 to 72 hours. Despite the delay, I'd rate my experience highly due to Dalton's professionalism and the clear communication I received.
Thank you so much for rating your experience with our team so highly, John! We look forward to continuing to provide you with excellent service and support for your vehicle needs.
- Endurance
Reviewed Jan. 29, 2025
I recently switched to Endurance Auto Warranty because my previous warranty, CARCHEX, was bought out by CarShield, leading to me making a switch. The sales agent I spoke to was very sweet and explained everything clearly, which made the signing-up process smooth. I was particularly impressed with the coverage options offered by Endurance, such as the inclusion of a rental car service. Although I haven't had the chance to utilize the warranty yet, I feel reassured by what is being offered. The customer service during the sign-up was outstanding, and I couldn't think of anything they could have done better.
Hi, Sherry. We’re so grateful to have you as a part of the Endurance family and for your trust in us. It's great to hear that you love your coverage plan and that you had a great sign-up experience! We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Jan. 29, 2025
I received a letter indicating that my previous policy had expired, which prompted me to call Endurance as I wasn't sure I had it on my car. During the conversation, the representative highlighted the benefits of an extended warranty, such as extending my car's warranty from 100,000 miles to 125,000 miles and covering the electrical system, unlike my previous warranty, which only covered the powertrain. The sign-up process, however, was a bit confusing. I found myself needing to ask questions repeatedly, leading to some uncertainty.
The plan is set up for me to pay over three years, extending my coverage for a total of five years. I haven't yet received a hard copy of the policy, which adds to my concern. Although I might have checked my email, I still haven't received any documentation. Despite these uncertainties, my son feels that the plan is worthwhile, especially if it extends to 125,000 miles. I'm hopeful everything discussed was accurate and truthful.
Hi, Barbara. Thanks for sharing your experience! We're glad to hear you found value in our coverage, but apologize for any confusion you've experienced. Your contract should have been sent via email, but if you haven't received it, our team will be happy to assist you. Please give us a call, and we’ll make sure you have everything you need for peace of mind.
Thank you!- Endurance
Reviewed Jan. 29, 2025
My experience with Endurance Auto Warranty has been positive. I chose them because they offered a better plan compared to my previous provider, which frequently changed the monthly payment amounts. The sales agent I interacted with was very helpful, and I appreciated the comprehensive booklet I received. It contained all the information I was looking for. I'm currently waiting for the 30-day period and the 1,000-mile requirement to pass so that I can utilize the benefits if needed. Overall, the sign-up process was smooth, and I did not feel pressured at any point.
Hi, Lawrence. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 29, 2025
I initially heard about Endurance from TV ads. I decided to opt for their protection plan because I intend to keep my vehicle beyond its original warranty period, and having peace of mind was important to me. I researched other companies, but ultimately chose Endurance. My experience with the Endurance protection specialist during sign-up was excellent. She was knowledgeable and answered all my questions. The process was smooth, and I was more than satisfied with how everything was presented.
Getting approved for the policy was almost instantaneous. Although I haven’t used the policy yet because it's been less than a month since I got it, everything about the sign-up process was great. The importance of having this coverage lies in no longer having a manufacturer warranty on my vehicle. Given the high cost of potential major repairs, the peace of mind that comes with having Endurance coverage is invaluable. Additionally, I found the price of the coverage to be quite reasonable. While I haven't experienced using the policy yet, the initial sign-up and interaction with the company have been positive. The representative was very knowledgeable, and I feel the coverage is affordable for the peace of mind it provides.
Thanks for sharing your experience, David! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed Jan. 29, 2025
I signed up for an auto warranty with Endurance Auto Warranty and had a mixed experience. Initially, the sales agent who assisted me didn’t impress me. He made an error by not including the all-wheel drive feature in the contract. Fortunately, I was able to resolve this issue when I got in touch with a different representative named Kim. She was incredibly helpful, knowledgeable, and polite. Kim quickly corrected the error and ensured the contract reflected the correct details. She also provided her contact information for future reference, which was reassuring.
The choice to go with Endurance was influenced by their high ratings and reputation as a leading provider, which gave me confidence in their service. I sought an auto warranty primarily for the safety of my soon-to-be wife and because my vehicle, a 2018 model, is accumulating miles, reaching over 83,000. Having a warranty is essential for peace of mind, especially with the car getting older.
Overall, the sign-up process with Endurance was smooth after the initial hiccup, thanks largely to Kim's exceptional service. She was fantabulous and that's why I didn't cancel. I truly appreciate her assistance, and I would rate my experience as a 5 out of 5 based on her customer service alone.
Thanks for sharing your experience, David! It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed Jan. 29, 2025
I first heard about Endurance Auto Warranty through TV advertisements after having a not-so-great experience with another company that provided incorrect information. I decided to give Endurance a chance, and so far, I like the service, though I haven't had to use it for any car repairs yet. The sign-up experience was interesting and straightforward. I was looking for a warranty since my previous one had expired, so I researched and chose Endurance. The professional I spoke to was knowledgeable and communicated effectively. They explained the plan details clearly, which I appreciated.
I can't recall exactly when the program activates, perhaps within 30 days or after a certain mileage, but I've been a customer for almost two months now and I'm satisfied with it. I've never been paid for my opinion on Endurance, but my impression so far is positive. The service is comprehensive, offering perks like roadside assistance and rental car coverage, which are essential to me. The program fits well within my budget, providing the coverage I needed after my warranty expired.
Thanks for sharing your experience, Frank! We're glad to hear that your sign-up process was smooth and that our team provided clear information about your coverage. It's great to know that Endurance meets your needs and budget while offering valuable perks like roadside assistance and rental coverage. If you ever have any questions or need assistance, we're here to help!
- Endurance
Reviewed Jan. 29, 2025
I decided to get auto warranty coverage after receiving a letter from the car dealership where I purchased my vehicle, informing me that my warranty was about to expire. As a Mazda owner, I wanted a warranty that matched my needs, so I did some research online. Endurance Auto Warranty came up as one of the top choices, and I decided to check them out.
The technician I spoke to, Austin, was incredibly patient and thorough, spending over an hour on the phone with me. He explained everything clearly, and I appreciated his detailed approach, even when I was ready to wrap up the call.
Regarding the policy specifics, Austin informed me about a waiting period of 30 days or 1,000 miles before the coverage kicks in, which was helpful since I don't drive my car very often. In fact, I've been driving it more to reach that 1,000-mile mark.
In terms of the sign-up process, I've had a smooth experience so far. Although I haven't yet had to use the service, I would rate my experience with signing up as excellent. The price was comparable to another company I considered, perhaps $20 more, but overall, I found it reasonable.
Overall, I'm satisfied with my interaction and happy to recommend Endurance Auto Warranty based on my experience signing up.
Hi, Jennifer. We're so happy to hear that you're satisfied with your Endurance coverage plan and interactions with our team! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
I recently signed up for an auto warranty with Endurance Auto Warranty and had an excellent experience. The sales representative was extremely professional and exhibited a calm, reassuring demeanor without any high-pressure tactics. This was a refreshing change from my previous experiences with other companies. Endurance stood out in my research as one of the best in the country and my dealership also endorsed them, which further reassured me in my decision-making.
The rep was calm and reassuring. He wasn't high pressure. If I didn't take it, you got the impression he wouldn't be upset. I've had others that I've called and they were obnoxious and kept at me. Endurance didn't do that. I called them and they called me back right away. They're very professional. I called my dealership and they recommended them as well. During the signup process, I was offered a discount based on the age of my vehicle, which was appreciated. Although I have not yet received any follow-up paperwork, I'm aware that it might take some time due to standard processing periods, and I intend to follow up if necessary.
We're happy to hear about your positive experience with Endurance, Kenneth! Our goal is to provide a professional and stress-free experience, so it’s great to know our team met your expectations. We appreciate your trust in us and are thrilled to hear that your dealership recommends Endurance! If you have any questions or need assistance, don’t hesitate to reach out—we’re happy to help!
- The Endurance Team
Reviewed Jan. 29, 2025
I signed up for an Endurance auto warranty after doing some research and finding that they had better ratings compared to other options like CarShield, which my son used. The sales agent was very nice and understood my concerns, though I don't recall all the details he mentioned.
However, I have a concern about the requirement that I need to drive 1,000 miles before using the warranty. As a 72-year-old who doesn't drive much, reaching that mileage could take me up to a year. I think they should consider people like me who drive less. Although they mentioned I could cancel, I need the warranty because my dealer warranty expired.
I do appreciate that the agent wasn’t pushy and understood my situation. But, I had to pay $200 upfront, which wasn't ideal, although he mentioned I would lose an incentive if I didn't. Overall, I would rate my experience with a 4 out of 5 due to the mileage requirement, which could be more accommodating for less frequent drivers like myself.
Hi, Susan. We are grateful that you took the time to leave us a review and appreciate your feedback regarding our waiting period. It helps us to improve service for everyone!
- Endurance
Reviewed Jan. 29, 2025
I recently decided to use Endurance for my auto warranty, primarily because of the good rating I saw on Better Business Bureau and the competitive pricing. The sales agent who helped me was very courteous, allowing me ample time to ask questions and managing the situation well. Endurance promised comprehensive coverage, which seemed reassuring after I reviewed the materials they sent. However, there was a hiccup with the waiting period. Initially, I understood there was a 30-day waiting period, but the policy also stated 1,000 miles needed to be covered before it became effective. Given that my car is seven years old with low mileage, reaching 1,000 miles would take several months, which was disappointing. I followed up with them, and they worked with me to adjust the pricing and policy duration to a more suitable agreement. They eventually sent me a new contract reflecting these changes.
Hi, Arnold. Thank you so much for this 5-star review. We apologize for any confusion regarding the waiting period of your plan, but are happy to hear our team was able to clear things up for you! We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed Jan. 29, 2025
I looked up Endurance online and their reviews were favorable and they were rated as a top warranty provider, which influenced my decision. The sales agent I spoke with was very knowledgeable and I felt positive about the coverage they offered, and the process left me satisfied without any issues.
Hi, Robert. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
I recently signed up for the Endurance Auto Warranty after seeing their commercials on television. During the enrollment process, the representative was cordial and answered all my questions, guiding me through the program setup efficiently. While I haven't made any claims or used their services yet, I am on a 30-day trial and giving them a chance based partially on the ads. I sought full coverage, and so far, everything seems promising.
Hi, Shevin. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 29, 2025
I recently bought a used car, and while searching for an extended warranty, I found Endurance Auto Warranty online. Their positive reviews on the BBB and ConsumerAffairs were convincing, so I decided to contact them. The sign-up process was incredibly straightforward and took only about 20 minutes. They asked for the year, make, model, and mileage of my car, and provided several options to choose from. The representative was very knowledgeable, listened to my preferences, and helped me find the best plan for my needs. I’d tell friends and family that the process was easy and worth it, despite the pricing being a bit higher than expected. The policy requirements were clearly explained—needing to drive 1,000 miles and wait 30 days before it took effect.
I had an opportunity to use my warranty recently when my car starter failed. This occurred over a holiday weekend, and I learned that their claim centers operate during standard business hours, which slowed down the approval process. However, once approved, everything proceeded quickly, and the repair was done efficiently. Overall, I am impressed with Endurance. I'd rate my experience with the sign-up process and customer service as excellent. While the pricing and claim center hours could be improved, the overall value and service still make it a great choice.
Hi, Frank. Thank you for recommending us to your friends and family! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Jan. 29, 2025
I looked into auto warranty coverage because the warranty on my 2016 Ford diesel truck had expired. I had heard about Endurance Auto warranty service from TV commercials, and it seemed like a good option. When I contacted them, the representative I spoke with was very good. I felt very welcomed on the phone. He was knowledgeable and explained the coverage options thoroughly. It wasn't like it was a sale pitch like I had to buy a vehicle. He was very forthcoming. Since I have experience with vehicles, we had a detailed conversation about the truck's parts and my maintenance habits.
The representative discussed that I was eligible for another vehicle, but all my other vehicles are currently under manufacturer warranties. He also explained the requirement to drive 1,000 miles within 30 days before using the coverage, which makes sense to ensure no pre-existing conditions are claimed.
I've been maintaining my truck diligently and was proud to share that I'm still on the original brakes at over 83,000 miles. The representative seemed impressed. Overall, the process of signing up with Endurance was satisfying, though I believe there's always room for improvement. I would rate my sign-up experience as a 4 out of 5. I'm looking forward to seeing how well the coverage works when I need it.
Thank you for leaving us a review, William. We’re so happy to hear you had a great experience with our team! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I discovered Endurance Auto Warranty through an internet search and purchased a warranty from them as they seemed the best deal available. The signup process was very straightforward and a positive experience. Additionally, their customer service was fantastic when explaining everything to me.
I found the cost and plan options to be very reasonable. I was pleasantly surprised by everything they offered. While I haven't made a claim yet, I hope the process is as easy as the purchase was. I definitely recommend Endurance.
Hi, James. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one and we look forward ot continuing to provide you with excellent service.
- Endurance
Reviewed Jan. 29, 2025
I am pleased to be with ENDURANCE Auto Warranty and I'm hoping for a much better experience than with a previous warranty company. I am very new to ENDURANCE and have not needed any quotes or claims so for now all is well. I was happy to speak with the representative who was courteous and knowledgeable. Thank you Endurance! I hope this proves to be what I am looking for in a warranty company.
Hi, Phoebe. Welcome to the Endurance Family and thank you for taking the time to share your feedback! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I recently had a great experience with Endurance Auto Warranty. Initially, I chose Endurance because I had used them for a previous vehicle, and I needed coverage for my new vehicle as the manufacturer's warranty was nearing its expiration. My experience with their representatives was wonderful; I had no issues reaching them or getting the coverage set up.
Though there was a 30-day waiting period after signing up, I didn't receive immediate confirmation or billing information, which made me a little uncertain initially. However, when I contacted them, they reassured me that everything was in effect regarding my coverage.
I have filed a claim before with Endurance for my truck. During the claim process, GMC handled the claim for me, and they did not encounter any problems in getting the necessary repairs covered. I appreciated that I didn't have to make any additional calls; GMC took care of it all.
Overall, I've found the quality of customer service to be exceptional, and I feel the price is fair for the services offered. I'm quite satisfied with my choice and the coverage I have with Endurance Auto Warranty.
Hi, Arthur. We're so happy to hear that you're satisfied with your Endurance coverage plan and the service our representative provided! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
I recently renewed my auto warranty with Endurance. I've been with them before, and when I got a new vehicle, they offered me a plan to extend my warranty, which fit my needs perfectly. The sales experience was very positive; the salesperson was excellent and made the process smooth. I haven't had the chance to use the warranty yet, so I can't speak to how it functions in action, but so far, I'm satisfied with the coverage offered.
The staff was very friendly and attentive, making me feel valued as a customer. I've dealt with other warranty companies in the past and ended up leaving them, so it's refreshing to have a good experience with Endurance. Overall, I think they're doing a decent job. If I had to rate the experience just based on interactions with the salesperson and the sign-up process, I'd give it a strong rating.
Hi Juan, Thank you for your review! We're thrilled to hear that your experience renewing your coverage plan was smooth and that our team provided excellent service. We strive to make the process as seamless as possible, and it’s great to know we met your expectations.
We appreciate your trust in us and look forward to being there for you whenever you need us.
- Endurance
Reviewed Jan. 29, 2025
I first heard about Endurance Auto Warranty through my wife who saw an advertisement on TV. We decided to get extended coverage as a safety precaution, especially since my wife travels a lot and we didn't want to take any chances. The sign-up experience was very good; they communicated well through email and explained how the coverage would benefit my family. I would rate the sign-up experience a 5 out of 5. The program started on the 4th of February, but I'm unsure about the end date. Overall, I believe I will be very pleased with the coverage.
We're happy to hear that our team provided you with excellent service, Weston. We’ll make sure that they receive your feedback. We're sure it will make their day! - Endurance
Reviewed Jan. 29, 2025
I chose Endurance after checking their online ratings, which were among the best. The sales agent I spoke to was very nice and helpful, answering all my questions and concerns. I felt quite satisfied with the coverage they promised for my vehicle.
There was a bit of a delay in receiving the hard copy of the contract, which I wasn't initially informed about, but I was told that it usually takes about 3 to 4 weeks to arrive. I recently sent an email to follow up on this matter.
Overall, I felt comfortable during the sign-up process and didn’t feel pressured. I would rate my experience a 4 out of 5 stars.
Hi, Billie. We're so happy to hear that you're satisfied with your Endurance coverage plan! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
The worst. Will find every reason to deny a claim, but will gladly take your money. One of the biggest scams in America. Took my money, denied my claim. Now they're making me get a notarized letter to cancel my policy.
We’re sorry to hear your claim didn’t go as expected, Eric. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage and see what we can do to make things right.
- Endurance
Reviewed Jan. 29, 2025
I signed up with Endurance auto warranty after seeing a lot of their ads. Previously, I was with CarShield, but since selling those vehicles, I decided to give Endurance a try. The representative I spoke to was knowledgeable and addressed all my questions, leaving me quite satisfied with the sign-up process.
As a new customer, I haven't yet used the coverage, but based on what was explained, I'm very satisfied with the coverage options for my vehicle.
There wasn't anything during the sign-up that I felt needed improvement; everything was handled professionally. If I were to rate my experience so far, I would give it 5 stars for how I was treated and how the process was managed.
Hi, Elwood. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
My vehicle's warranty had expired in January, and I wanted continued coverage. After researching the top companies online and getting a recommendation from my car mechanic, I chose Endurance because it was highly regarded.
The sign-up process with Endurance was excellent. The representative I interacted with was very friendly and informative. They patiently answered all of my questions and explained everything thoroughly. At the end of our conversation, they offered me a larger discount due to my car being impeccably maintained and accident-free.
They informed me of a coverage requirement involving a 30-day wait and 1000 miles before it would begin, which was straightforward. When asked to rate my experience with the sign-up process, I gave it a 5 for how smooth it was.
As for the monthly price, I am mostly satisfied. Without much to compare it to, I decided to rate it a 4. The sales process felt more like a question-and-answer session, with little pressure; the product seemed to sell itself. The representative's pleasant and patient demeanor played a huge role in my satisfaction, earning the customer service a top rating of 5.
While I have yet to read through all the intricate details of the policy due to its complexity, the overall experience so far has been positive. I hope the coverage fulfills my expectations, which I guess I won't truly know until it's time to file a claim. Nonetheless, based on my experience so far, I feel confident in my choice with Endurance.
Hi, John. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- Endurance
Reviewed Jan. 29, 2025
I conducted an online search for vehicle warranty services and came across Endurance. Their positive ratings caught my attention, leading me to choose them over other options. Initially, I signed up for a plan online but had to cancel because it didn't cover all the electronics in my vehicle, which was crucial for me. I then contacted Endurance again, and a representative helped me select a plan that better suited my needs.
The customer service was knowledgeable and accommodating, and they clearly explained the requirements needed before the coverage would start. Overall, I would rate my experience with Endurance highly. The process of signing up was smooth, and I would give it a 4-star rating. The monthly price seems reasonable, deserving a 3-star rating. However, the coverage and customer service were exceptional, both earning 5-star ratings.
Hi, Kenneth. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! If there's anything that we can do to improve your personal experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Jan. 29, 2025
The sign-up experience with Endurance was smooth. The rep was very professional and knowledgeable, answering all my questions confidently.
I understood that claims could only be filed after the first 30 days or after the first 1,000 miles, whichever came first. The perks of the policy included payment for hotel stays if I was out of town and vehicle rental if my car was being repaired. If I were to rate the sign-up experience, I would give it a 5. I have even recommended Endurance to family members already.
Hi, Linda. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one. - Endurance
Reviewed Jan. 29, 2025
I had a warranty for my BMW X5 in 2021. Unfortunately, a collision with a deer forced me to cancel that policy. Recently, when the warranty on my vehicle expired, I decided to get some protection again, and that was when I reconnected with Endurance.
The rep who assisted me was extremely knowledgeable and answered all my questions without any high-pressure tactics. Her go-to phrase was "no worries," which left a positive impression on me. During the sign-up process, she informed me about the 30-day waiting period and the 1,000 miles I needed to drive before the coverage could take effect. I considered this reasonable, as it prevents people from trying to get coverage for pre-existing issues immediately after signing up.
Overall, my experience signing up with Endurance was excellent, and I would highly recommend them.
Thank you for sharing your positive experience, Edwin! We're delighted to hear that you had a positive sign-up expreience. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service and support for your vehicle needs.
- Endurance
Reviewed Jan. 29, 2025
I recently signed up for an auto warranty with Endurance primarily because I'm getting older, and with how things are going, it seemed like a good time to put some insurance on my car just in case. I chose Endurance over other companies because I know people who have used them and I liked what I read about them.
The sign-up process was easy, and the protection specialist I interacted with answered all my questions. Overall, I'd give the sign-up experience a high rating because it was straightforward and there weren’t any drawn-out questions.
I have a four-year plan, and it’s supposed to activate on the first of February.
Jeffrey, we’re so happy to hear you had a great sign-up experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Jan. 29, 2025
I recently purchased a used vehicle and decided to get auto warranty coverage. My experience signing up with Endurance was positive. The rep I spoke with was thorough and took about 30 minutes to explain the different policies and find one that suited my budget. They also informed me about a $100 deductible requirement.
Overall, I would highly recommend the process with Endurance, giving it a top rating. The monthly price I pay for the service, the coverage in my policy, and the sales and marketing process all deserve the highest rating as well.
Shelia, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
I recently purchased a 2019 car, and since it was out of warranty, I decided to look into getting one. I ended up with Endurance Auto Warranty after someone from the company contacted me while I was researching online. My experience with their rep was positive; they were knowledgeable and friendly, which made the process smooth. Initially, I wasn't sure what coverage I needed, but they helped me pick the best option. Overall, I would rate my experience with Endurance a 5 out of 5, especially for their customer service, although I feel the pricing could be a bit better, which I would rate a 3 out of 5. I also wanna know when I am gonna receive a letter in the email stating more information about Endurance.
Hi, Rodger. Thank you so much for this 5-star review. We’re so happy to hear you had a great experience with our customer service team and appreciate you being an Endurance customer. We’re here for you anytime!
- Endurance
Reviewed Jan. 29, 2025
I decided to sign up for Endurance's extended warranty because I have a used car, and I anticipate future repair needs. I had Endurance coverage before, which led me to choose them again. The protection specialist explained everything clearly. I would rate my sign-up experience a 4 out of 5.
The program becomes effective one month after signing up and I appreciate the coverage and service so far.
Thank you for leaving us a review, Leroy If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I came across Endurance Auto Warranty while searching online, as my wife's vehicle warranty was set to expire. I chose Endurance because I had used it many years ago. My experience over the phone with their protection specialist was very good; they were very clear and professional. Overall, I would rate my sign-up experience as a 4 out of 5 because I consider it a very good service. I don't recall specific details about the program activation timeframe as I was multitasking at the time. Importantly, I've never been paid to provide a positive review.
Thank you for leaving us a review, Hugo. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I recently had an experience with Endurance Auto Warranty after a disappointing encounter with another company, Car Shield. Car Shield had promised coverage for transmission problems but refused to pay when the issue arose because it involved the clutch. In contrast, Endurance promptly reached out to me, making a strong impression.
Throughout my interactions with various representatives from Endurance, I was consistently treated with kindness and professionalism. I reached out to multiple people primarily to gather more information, which they patiently provided. A significant selling point for me was that Endurance didn't indicate that I would have to pay for parts, which is crucial since parts often affect other components in a vehicle.
There wasn't anything during the sign-up process that I felt needed improvement. Overall, I would rate my experience with Endurance as excellent. I hope others can avoid the costly mistake I had with Car Shield, where I ended up paying $2,800 out-of-pocket.
Lastly, I had a question regarding receiving a physical card for my warranty. I was advised that it might take some time to arrive, but to follow up if it hadn't been received after four weeks. Overall, I'm relieved to have found a more reliable warranty solution with Endurance.
Reviewed Jan. 29, 2025
I recently decided to purchase an extended warranty for my son's vehicle and chose Endurance Auto Warranty based on some research I did. I previously have CarShield for my other vehicles but found that the price for my son's car was twice what I was already paying. In my research, Endurance seemed to have a stronger reputation with scores significantly higher than CarShield.
My experience with Endurance has been great so far. The representative who assisted me was incredibly helpful and proactive. Even though I wasn't feeling well at the time, he managed to complete everything smoothly. He even spotted an error with the mileage input on my son's Chrysler and advised me to send a picture of the odometer to correct it. His demeanor was friendly, respectful, and he genuinely seemed to enjoy his job, which made the whole process pleasant.
They did not offer me any incentives for writing a positive review. Overall, I'm very satisfied with their service, rating it 5 out of 5 stars. I haven't had the chance to download their app yet, but based on my dealings with them, I would definitely recommend Endurance Auto Warranty to others.
Reviewed Jan. 29, 2025
I recently signed up for an Endurance Auto Warranty based on my brother-in-law's recommendation. My experience with the salesperson was positive; he was knowledgeable and signed me up quickly. He explained that the warranty covers everything on the car except for the brake pads. I didn't feel pressured during the process and thought he did a good job. Overall, I would rate my experience signing up with them as 5 stars.
Reviewed Jan. 29, 2025
I've had a positive experience with Endurance Auto Warranty, particularly during the sign-up process. I initiated everything over the phone, and the representative I worked with was extremely helpful and knowledgeable. He was patient in explaining the options that fit my budget, and I appreciated his assistance.
I opted for the bumper-to-bumper coverage, and although I have not yet needed to use it, the peace of mind is worth the investment. They mentioned that the coverage kicks in after either 1,000 miles or 30 days, which seems reasonable to me.
In the past, I let my warranty lapse and ended up paying $2,600 for car repairs; it taught me a valuable lesson about the importance of maintaining coverage. This experience, along with the recommendation from a dealership that assured me they accept Endurance, reinforced my decision to trust the company.
Regarding their customer service, I would easily rate it 5 stars. The person I spoke with was professional and addressed all my concerns, assuring me that Endurance stands by their word. I also find their pricing to be fair and comparable to my regular car insurance, which is manageable.
Overall, my experience with Endurance has been a reassuring one, and I would recommend them to friends and family who are looking for a reliable auto warranty service.
Hi, Linda. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and that our team provided you with excellent service.
- Endurance
Reviewed Jan. 29, 2025
I recently signed up with Endurance auto warranty for my vehicle. They reached out to me through emails, which is how I first heard about them. The salesperson I interacted with was alright; he provided all the necessary information, explained what they could cover, and answered my questions adequately. I felt that everything I needed was covered, and there wasn't anything additional I wished to see included. Overall, my sign-up experience was smooth, and I didn't feel any pressure during the process. I'm quite satisfied with the service so far and would rate my experience as a 5-star.
Hi, Bernd. Thank you so much for this 5-star review. We appreciate you being a customer and are thrilled that you're satisfied with our service so far! We’re here for you anytime.
- Endurance
Reviewed Jan. 29, 2025
I recently had an experience with Endurance Auto Warranty after finding paperwork that my husband, who passed away, intended to set up. With only one family income now, I decided to pursue a package to ensure coverage for car repairs without burdening my children financially.
The representative who assisted me was outstanding. He was informative, attentive, and took the time to answer all my questions, providing detailed information about what the warranty covers. Being 74 and having worked in customer service before retiring, I've often found phone interactions rushed or unhelpful. This experience with Endurance was different— the representative was knowledgeable, patient, and genuinely cared about ensuring I understood the information.
I haven't had the chance to use the warranty yet, but based on the sign-up process and customer service, my experience has been positive. I would rate Endurance a 5, indicating I would recommend them to others, especially due to the excellent customer service I received.
We're happy to hear that our team provided you with excellent service and appreciate you recommending us to others, Rose. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Jan. 29, 2025
I called Endurance Auto Warranty to inquire about a policy after my grandson, who had initially applied, passed away unexpectedly. Everyone I spoke with at Endurance was kind and understanding of the situation. Even though I needed to sign up for a new policy, the process felt smooth, and the agent I communicated with was exceptionally nice.
While they effectively communicated what the policy would cover during our conversation, I admit I didn't fully grasp all the details, particularly the comprehensive aspects of what’s included in the coverage. However, I've received the policy documents and am currently in the process of going through them.
Despite this, I felt no pressure during the signup process, and overall, I would rate my experience as quite positive. They treated me well, and I am content with how the interaction unfolded. Although I haven't had to file any claims or delve deeper into their services yet, my initial impression is favorable. I would rate my experience with Endurance Auto Warranty a solid 4 out of 5 stars for their service during the signup.
Hi, William .Thank you for sharing your experience, and our deepest condolences for your loss. We're glad our team provided kindness and support during this time. If you ever have questions about your contract, we're here to help. We appreciate your feedback and are grateful for the opportunity to assist you.
- Endurance
Reviewed Jan. 29, 2025
I recently signed up for an Endurance Auto Warranty because my vehicle didn’t have any warranty coverage. I was looking for comprehensive coverage including powertrain, electrical, and bumper-to-bumper for my 2023 Outlander. The sign-up process was hassle-free, and the representative I dealt with seemed to know what he was doing, which made the experience smooth. If a friend asked me about the process, I'd tell them it's very easy.
Regarding the coverage, it's a bit unclear. The information sheet mentions "Supreme coverage," but it's not very explanatory about what's actually covered. I'm currently waiting on a call back from them to get more detailed information.
Overall, I would rate my experience with signing up as a 4 out of 5. The customer service was decent, and I’d rate it similarly, a 4 out of 5. The price I paid for the warranty would also receive a 4. I did download their app, but I haven't had the chance to use it yet.
Hi, Andrew. Thanks for your feedback! We're glad to hear the sign-up process was smooth and that our team provided helpful service. We understand the importance of clear coverage details—our team will be happy to walk you through your plan. Feel free to reach out anytime, and we appreciate you choosing Endurance!
- Endurance
Reviewed Jan. 29, 2025
I recently signed up with Endurance for an auto warranty after hearing about it from a friend and found the pricing appealing. During the setup process, the protection specialist was very informative, answering all of my questions effectively. The package started the day I signed up, and I have to wait 30 days and drive 1,000 miles before I can take any action under the coverage.
I found the professionalism and the level of knowledge displayed during the sign-up to be commendable. I rated my sign-up experience a 5, indicating I'd recommend it to others. The main reason I sought extended coverage was due to the mileage on my newer model car, which had a few thousand extra miles. Overall, I'm satisfied with the decision to get the extended warranty from Endurance.
Hi, Denis. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions about your new plan, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Jan. 29, 2025
I recently signed up for an auto warranty with Endurance because I was purchasing a new vehicle and their options seemed better than those I found online. The representative who assisted me was knowledgeable, straightforward, and clear in communication, which I appreciated. While I can't recall any special promotions during the signup, the process itself was smooth.
Endurance offers specific plans you can choose from, like the premium or platinum, but you can't mix and match features from different plans to create a custom one. Before the coverage starts, there's a 30-day waiting period, which was explained to me.
Overall, I am satisfied with the signup process. However, my overall satisfaction will depend on how claims are handled in the future. At the moment, I'd rate the signup experience as a 5 out of 5 stars. The coverage options would get a 3 out of 5, as I needed more clarity after reviewing the policy. Sales and marketing were excellent, earning a 5 out of 5, and the monthly price is fair so far, also a 5 out of 5.
Thanks for your feedback! We're glad to hear the sign-up process was smooth and that our team provided helpful service. We understand the importance of clear coverage details—our team will be happy to walk you through your plan. Feel free to reach out to us at anytime at 1-866-432-4443.
We appreciate you choosing Endurance!
Reviewed Jan. 29, 2025
I signed up for an Endurance auto warranty, and my experience has been excellent so far. Moses, the representative I interacted with, was incredibly helpful and patient, answering all my questions thoroughly. He seemed very honest, which I appreciated. The coverage plan is comprehensive; I aimed for full coverage, and I feel confident that was achieved. The conditions were clear: my car needs to have 1,000 miles, or I need to wait 3 months to use the warranty. The customer service I received was outstanding, and the cost seems reasonable for the level of service provided.
Teresa, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations and that you feel confident in your coverage plan. We’ll make sure the team receives the recognition they deserve.
- Endurance
Reviewed Jan. 29, 2025
My decision to choose Endurance was influenced by my previous positive experiences with their services. Signing up for my latest policy was straightforward and easy. The team ensured I understood the policy coverage and requirements before it commenced. Overall, I am satisfied with the sign-up process and haven't encountered anything I would recommend changing.
Thanks for your continued trust in Endurance, Debbie. We're happy to hear the sign-up process was smooth and that our team provided clear information. If you ever need assistance, we're here to help.
- Endurance
Reviewed Jan. 29, 2025
I do not recommend Endurance, after making my payments. I took my car to a dealership they associated with wait all day for a repair to be done. I got tired of waiting came home and asked the dealership to contact me to find out ENDURANCE refunded me my money because of the major job of the repairs. Now what am I supposed to do. So pissed off at ENDURANCE. I don't want my money I want my car fixed...I want all the money I've been making payments for they took all my money and refunded me one payment....
Hi, Darrah. We’re sorry to hear about your experience and understand your frustration. We’d like to look into this further and see how we can assist. Please reach out to our team at feedback@endurancedirect.com, and we’ll do our best to help resolve this for you.
- Endurance
Reviewed Jan. 29, 2025
I signed up for Endurance with my husband's car, and I ended up enrolling my car as well because I thought that it was something good. We're both retired and buying new cars isn't an option for us. We wanted to keep what we had and make sure that we had coverage for them. The sign-up process with Endurance was seamless, and I'd definitely give it a 5-star rating. The rep was so knowledgeable. Having a protection plan was essential as our cars are aging, and we felt we needed the coverage. Overall, I'm pleased with our decision to go with Endurance.
Hi, Marie. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Jan. 29, 2025
I switched to Endurance Auto Warranty because my previous provider, CarShield, unexpectedly raised my payment by three times. The sales agent at Endurance treated me well and answered all my questions about their services. However, my main suggestion for improvement would be to lower the price. I have not yet received any paperwork or email regarding my policy, so I'll be reaching out to them. Despite this, I felt quite comfortable during the signup process and didn't feel any undue pressure. Overall, I'm satisfied with Endurance so far.
Thanks for sharing your experience, Steven! We're glad to hear our team made the sign-up process smooth.. We understand price is an important factor and appreciate your feedback, it helps us improve service for everyone. If you haven’t received your plan documents yet, please reach out to us at 1-866-432-4443, and we’d be happy to assist. We’re here to help and look forward to providing you with excellent service!
- Endurance
Reviewed Jan. 29, 2025
Having just purchased a used vehicle, I wanted to ensure it was covered as it aged. After conducting some online research, I spoke with a representative from Endurance who was professional and helpful, answering all my questions thoroughly. During the signing-up process, they explained any requirements necessary before the coverage could begin and the process straightforward. The monthly cost of the warranty was reasonable, though I always think prices can be improved. The sales and marketing process was excellent; the representative did a great job, and I'd rate that aspect highly. Though I haven't had to use the coverage yet, the explanations provided sounded promising and aligned with my expectations.
We're happy to hear that our team provided you with excellent service, James. We’ll make sure that they receive your feedback. We're sure it will make their day! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 29, 2025
I recently decided to get an auto warranty with Endurance Auto Warranty because I received several notices warning me that my car warranty was about to expire, prompting me to take action. I opted for a hard copy of the contract, but I haven't received anything yet, which has been slightly frustrating as it's been about two to three weeks. The representative who helped me sign up was very nice and friendly. She seemed knowledgeable, which made the initial process smooth. However, when it comes to the coverage, I'm not entirely sure what I'm getting. I was hoping for full coverage but didn't realize there might have been options. All in all, they present themselves well and the price seemed fair for the service provided, but they lack in follow-up.
Thanks for your feedback! We're glad to hear that our team provided helpful service. We understand the importance of clear coverage details—our team will be happy to walk you through your plan. Feel free to reach out anytime. We appreciate you choosing Endurance!
- The Endurance Team
Reviewed Jan. 29, 2025
I decided to look into acquiring an auto warranty because my car’s original warranty had expired, and since I purchased a used car, I wanted to have the warranty extended. Although I haven't used the Endurance Auto Warranty yet, as it's just now in effect after the one-month waiting period, their customer service impressed me. The representatives were knowledgeable and easy to work with, presenting the process in an attractive manner. I’m also in sales, so I appreciated their smooth approach.
If a friend or family member asked about my experience with Endurance, I would tell them it’s a great idea. In fact, I have advised my son, who owns an Audi, to consider getting it. As for the signup process and getting started with Endurance, I have been very satisfied, and I would rate these steps as a 5 out of 5. Regarding customer service, they have been excellent, with follow-up calls that made me feel valued as a customer.
Originally, I rated the price as a 4 out of 5, but after considering the coverage and benefits, I believe it deserves a 5 for being reasonable. Overall, my experience thus far has been positive.
Hi John! Thank you for sharing your feedback! We're happy to hear our customer service team made such a positive impression with their knowledge and professionalism. It's great to know that the setup process was smooth and that you would recommend us to your friends and family. We aim to provide a seamless experience and thrilled that we've met these expectations for you. If you have any further questions or need assistance in the future, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Jan. 29, 2025
I recently decided to sign up with Endurance Auto Warranty because their program appeared to be better than the one I previously had. The sign-up process was straightforward and not difficult at all. Their plan options are good, and as for customer service and the purchasing experience, I didn't encounter any issues.
Hi, Edward. We're so happy to hear that you're satisfied with your Endurance coverage plan and that our team provided you with a positive experience!
We understand you haven't had the chance to use our service yet, and we believe a 3-star review may not accurately reflect your sign-up experience after reading your review. Your support means a lot to us and we encourage you to reconsider your rating based on the positive interactions you may have already had, such as your sign-up experience!
Thank you so much! - The Endurance Team
Reviewed Jan. 29, 2025
I chose to get an auto warranty coverage because my car is approaching five years old and my husband, who used to take care of the vehicle, is no longer with us. I came across Endurance through a commercial, and I haven't really explored other options.
My experience with the representative during the sign-up process was informative. They seemed knowledgeable and were able to explain everything well. I also received a $300 discount during sign-up, which was a nice bonus. However, there was a requirement to have no claims for 30 days before I could start using the coverage.
Overall, I would rate the sign-up process with Endurance at a 5 out of 5. The sales and marketing process was also a 5, and the coverage offered seemed excellent. However, I rate the monthly price at a 3.
Hi, Dorothy. Thank you so much for this 5-star review. We're happy to hear that our team provided you with excellent service during your sign-up experience. We appreciate your feedback regarding pricing; we'll be sure to share this with our customer experience team.
- Endurance
Reviewed Jan. 29, 2025
I recently decided to look into an auto warranty because my original warranty was running out. A friend of mine, who is in the military and has had a positive experience with Endurance for her last three BMWs, recommended them to me. The sales agent I spoke to was absolutely wonderful. Her professionalism impressed me the most; she was spot-on with everything. I felt very happy with the coverage options that Endurance offered for my vehicle. The entire process of signing up was smooth and enjoyable, and there was nothing I felt needed improvement.
Thanks for choosing Endurance, Nabia. We're grateful your friend recommended us to you and are happy to hear the sign-up process was smooth. If you ever need assistance, please don't hesitate to reach out. We're here to help.
- Endurance
Reviewed Jan. 29, 2025
I recently decided to get an auto warranty coverage because BMW doesn't offer a factory warranty service, and I wanted something that would cover my vehicle. I chose Endurance Auto Warranty Service after hearing about them from some friends and receiving a recommendation from the dealership. During the signup process, my interaction with the representative was good. They clearly explained the policy and the coverage details for my BMW.
Hi, Donald. We're thrilled to hear about your positive sign-up experience. It’s great to know your repair shop recommends Endurance, giving you even more confidence in your coverage. If you ever need anything, we’re here to help!
- Endurance
Reviewed Jan. 29, 2025
I signed up with Endurance Auto Warranty, and I'm incredibly happy with my decision. While I haven't had to use the warranty yet, a friend of mine recommended Endurance because they handle those tricky car problems that not everyone can fix. His advice was spot on.
The sign-up process was seamless, and the customer service was outstanding. The lady who helped me was exceptional—she explained everything so well that initially, it seemed too good to be true. But after reviewing the policy, I felt reassured that I made the right choice.
The experience was genuinely impressive. If I were to rate my experience, I'd give Endurance a 5 out of 5, without hesitation. I hope others can benefit from their remarkable service as well.
Thank you so much for your wonderful feedback, Osman! We're thrilled to hear that your sign-up process was seamless and that you had such a positive experience with our customer service team. We truly appreciate your trust in Endurance, and we’re excited to continue supporting you. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for your 5-star review!
- Endurance
Reviewed Jan. 29, 2025
For those who watch the television commercials. Regarding endurance car warranty, be careful regarding what it is you sign up for I found out immediately once I. Decided to give them an opportunity to show that they can be reputable, and a company you can count on during their commercials and their voice message. As you hold their statements, it's clear and precise as they state, "They are committed to providing excellent customer service."
How excellent is service when you are told a non covered part caused a working COVERED part to go out, so we are denying the claim. If that's the definition of excellence or service, I don't need either. Not only was I told the claim would not be covered, but when I inquired from the claims dept rep how he determined which caused which, there was silence. At which point Carlson, which was his name, then replied, "that's just how it goes. The claim is denied." Once again, not the definition of excellent nor anywhere close!
From there, an Endurance salesperson went as far as to locate the uncovered part in order for me to purchase, then find a location that would possibly do it for cheaper. Nevertheless, how this would help was beyond me when I pointed out to her how the company is still denying the claim AND connecting it to a non covered part. So it's not like doing one is helping the other. And I explained to her, along with the pictures and the numbers and the parts that were sent to their company, showing clearly what was going on with the vehicle of the part that was covered that it was no separate parts, therefore. By it, therefore, because it was one piece and the work had to be done all together. Nothing she was doing or saying was making sense as I reiterated this to her several times.
I even went as far as to recommend that if they were going to attempt to find loopholes in claims at least when they recognize there is a covered part involved, suggest that they cover a portion of the claim, a third of the claim half of the claim. Instead of denying an entire claim that has a covered part included. Additionally, if it is left up to your claims department to determine whether they will deny or accept a claim, they can always state that a non covered part cause a cover part and again, how they can determine which cause which is beyond me.
I also shared with them- to no avail, or no clear explanation- If a car is one gigantic piece of machinery, like the human body, with EVERY PART attached and working together, without having any disconnect one part to another, how can you allow this type or state that type of conclusion or determination? To be our make claim assessments to that magnitude , they need to come up with a better system or a better way of viewing and determining claims!
In closing, I want people to know the complexity of what they make you go through in order to cancel, hoping it'll cause you to say forget it! I definitely want to share my displeasure to the events that took place during the cancelation process!!! After speaking with David Hickey, an account manager. After explaining the entire ordeal to what was taking place after making several calls to the company to cancel.
I was informed that a form would be sent to my email and it would be easily accessible to open up and fill out when I received the form. It was not accessible, nor was it was there an ability to write in the form and send it right back. I then called back to see if this was one of their ways of making things difficult. So the people we have a longer and more difficult process to cancel, I then shared how It was very interesting to me how simple they made it to join Endurance and receive the payments, but how difficult it became to cancel with all the major details that were involved along with cancelling that are not told to the client!
After David realize, not only did the form get sent out correctly. But half of the form was never attached to the original email, nor to the original form that was supposed to be an automatic form. In addition, after seeing the complications in addition to the information that they needed back from me in order to cancel, was nowhere to be found in the email, he proceeded to give me the questions verbally. Now, mind you, from the document that did send it requested services of anomaly. After singing this, I was at a kiss for words as I inquired WHY this information was not given me as we spoke earlier that day?
I'm now in a state I know nothing about having to locate a notary. David ** attempts to help by looking up. Notaries and initially finds one an hour away. I absolutely refuse to drive an hour somewhere in an area in a state. I know nothing about after finding Some type of location I end up going and find Out There is no notary. I then begin to drive around on my own. Just stopping several places, such as banks or money stores. Moneygram stores to see if they notarized, of course, either notaries, were gone for the day, not in that day or did not offer that service!
As I was on my way to the location, he gave me details. To that ended up not having the service, he stated. He had to get off the phone I then refuse to allow him to get off the phone as I am a client and you are handling business with me. He went on to state his manager, informed him that he had another call and he had to take the next call in the queue. He then promised to call me back. Which of course did not happen! I then proceeded after continuing my own journey to a notary. After receiving services and paying out of my pockets, I called the company back which for the second time interestingly, inform me they cannot transfer me.
To David **, one individual stated they were not able. So David would call me. That's when I initially spoke with him again that day. For the second time, the second one informed me that they could- listen to this carefully- Connect me with someone in his department that could then connect me with him, so if you could connect me with someone in his department, why you can't connect me with him in the same department??? I explained this to the individual they connected me to which his name was James. He himself didn't understand that, but promised he would have David ** give me a call back. At this point I did a quick summary to James. Another account manager. And ended up in closing. Completing the call. Without touching base or finalizing a conversation with David **. The time on my end was going on 4pm which was 3pm their time Central.
Bottom line, do not, I repeat do not make Endurance your choice for car care and be careful regarding choices along that line of warranty. If you think about it, it's just like regular insurance. We are out here paying for. You pay every month yet, by the time you have paid into it for years and something finally takes place where you need it, there's every type of loophole to avoid giving you what you've paid into, which is shameful. Dishonorable, untrustworthy, so just be careful and make the best choices for you as possible without getting swindled out of your hard earned finances. By the time you've paid into it, you could just pay right out to have what ever is needed fixed and paid for directly.!!!
Hi, Erica. We’re sorry to hear about your experience and appreciate you sharing your feedback. Our goal is always to provide clear coverage terms and excellent customer service. If you’d like us to take another look at your claim or cancellation concerns, please reach out to feedback@endurancedirect.com, and we’d be happy to assist.
- Endurance
Reviewed Jan. 28, 2025
I was denied a claim which I posted on 1/17/25. I spoke with two account managers about my claim and find out what could be done. I was disconnected from the first agent. I called back and spoke with a different agent. The 2nd agent contacted the 1st agent. The 2nd agent relayed the message from the 1st agent, that 1st agent would return my call once he was done working with another client. Today is the 28th and no one has contacted me.
At this time I'm very dissatisfied with this company. I have a part (wire harness), which is covered by my warranty. The company won't pay for the repair because I have 20 inch wheels on my car and the car comes with 18 inch wheels. The offer a surcharge which will cover it. I have their most expensive package and this is not included. The salesperson tell you everything is included but in reality it's not. I also found out the company don't cover emission related parts as well. I'm paying this company 318.76 per month for no service. I'm paying for my own claims and no customer service return calls. I consider this no service. I give them 1 star because the salesperson did their job by getting me to purchase this contract.
Hi Eric, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you, The Endurance Team
Reviewed Jan. 28, 2025
They are awesome and answered all my questions I had and very very polite and to the point. I will recommend you to other people and thank you for your support and a great and wonderful day. It was a great response from Chelsea.
Adam, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - Endurance
Reviewed Jan. 28, 2025
They work hard, while making sure all need for under the hood are addressed and cheap. If you haven't check them out you're wasting time and resources. They a 1 stop shop, easy payment options and fast....
Hi, Douglas. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed Jan. 28, 2025
Never covered all the service on transmission Repair and never paid for the Universals in my drive shaft. DON'T FEEL THEY WERE FAIR AND I WOULDN'T RECOMMEND THEM TO ANYONE. THEIR COMMERCIALS ARE NOT TRUE IN SOME CASES.
Hi John, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Jan. 28, 2025
The rep (Katherine) that handled the reason for my call was excellent. Great customer service. I will follow her advise and look more into my decision to cancel and will most likely stay with Endurance.
Linda, we’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed Jan. 28, 2025
Sarah from customer service was an excellent help. She guided me through the steps. She was both kind, courteous and informative with every aspect. I look forward to doing business with you folks in the future. Thank you Endurance for processing my money back guarantee as of the 13th of January 2025. I look forward to receiving my check in the mail as promised. Thank you Endurance. (Thomas **)
We're happy to hear that our team provided you with excellent service, Thomas. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Jan. 28, 2025
I purchased a warranty that was described as "bumper to bumper". All claims I submitted were denied due to incredibly broad loopholes (i.e. exclusions) they inserted into the contract. An exterior sensor on my car failed and they denied the repair because that sensor got wet. It's not possible for anything on the vehicle exterior to stay dry! Water got into the sensor because of a failed connector seal. Not damage, not neglect, etc. This water exclusion is one of many insanely broad loopholes they use to deny claims.
They don't let you see these exclusions until after you've entered into the contract. The company reassures you that there's no risk because of their 30 day guarantee where you can cancel and get your money back. But you also can't use their coverage in the first 30 days. You don't get to experience how bad they are with denying claims until it's too late. They also make using this 30 day guarantee very difficult by requiring a notarized letter with your final odometer reading. Everything about this company is a scam designed to give you the illusion of having a car warranty. The actual coverage is not at all as advertised.
We’re truly sorry to hear about your experience and understand your frustration, Craig. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns.
Thank you, The Endurance Team
Reviewed Jan. 28, 2025
Quick efficient information and easy to work with. Kenisha **- very professional and helped talk through all the options. The only possible improvement was to explain the Elite Membership is only a add on for a year. I had understood it to be for the entirety of the term, so I was disappointed it was only for 1 year. Everything else was excellent and I am glad I have my warranty.
Hi, Kim. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! If there's anything else that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
