Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,957,941 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 24, 2025
Chris was very helpful and professional. He did everything he said he would and helped me get the best plan for me. Chris made it an easy process to get coverage for the pre -owned vehicle we purchased. Hopefully we don't need to use the plan but it is there if we do.
Hi Dawn! Thank you for taking the time to share your experience with us. We're happy to hear Chris was helpful and provided professional assistance in finding the best plan for your vehicle. It's great that he made the process easy and reassuring for you. We're here to support you if you need to use your coverage. We appreciate your trust in us!
- The Endurance Team
Reviewed Oct. 24, 2025
I’ve had Endurance for 10 years now and I’ve been happy with it, so I kept renewing it. Customer service has been good to me all these years, but I’ve never had a claim at all ‘cause the car is in good shape. But I’m 87 years old and I don’t drive anymore so I had it transferred over to my son.
Hi Erlinda! It's great to hear that you've had a positive experience with Endurance over the years and that our coverage and customer service have provided you the satisfaction you're looking for. We're grateful for your loyalty and trust in bringing peace of mind for your vehicle. It's valuable to us to know that your interactions with our team have always made a positive impression, and rest assured, we're here anytime should you need assistance, especially with any account or plan modifications. Feel free to reach out at any point. Thank you for being part of the Endurance family!
- The Endurance Team
Reviewed Oct. 24, 2025
I googled the top five warranty companies for automobiles, and when I called Endurance, I spoke with a gentleman who seemed professional, and he convinced me, gave me all the information I needed, and was willing to give me options as far as pricing goes. So, I liked the coverage that we discussed and the options that were available. I felt very comfortable with my decision. And I have received and am still receiving offers from other companies, and I just reject them and say that I’m already taken care of.
Hi James! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative was able to provide you with all the essential information and pricing options that made you comfortable with your decision. It's fantastic to know that you're content with sticking to Endurance, even when presented with offers from other companies. We appreciate your recommendation and look forward to continuing to provide great service.
- The Endurance Team
Reviewed Oct. 24, 2025
A family member who has Endurance recommended me to them. So, I called, and the interaction I had with the sales representative went well. And I’ve been with them for two weeks now.
Hi Darvin! Thank you for sharing your positive experience with Endurance. We're happy to hear that the sign-up process was straightforward and that our sales representative was able to provide a smooth and clear interaction. It’s great to know that your initial experience has been hassle-free. If you ever need further assistance, we’re just a call away.
- The Endurance Team
Reviewed Oct. 24, 2025
I went online, and Endurance came up as the first choice. So, I just went with the best one I could find. And their customer service was fine.
Hi Adolph! Thank you for sharing your feedback, and we're thrilled to hear about your positive experience with our customer service! We strive to ensure each interaction meets our high standards. Please reach out if you ever need assistance; we're here for you anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
I was looking for extended warranty for a long time. Seeing all the different commercials, I wasn't sure which one to choose. I googled all the names to see the reliability, and Endurance sounded reliable. I was so surprised when I dealt with the customer service. It was great. It’s only been about a month since I signed up, or a few weeks. From what I was told and from checking on the internet to see how it works, the warranty seems to be good. I have nothing bad to say about the company so far. I hope everything will be good.
Hi Dennis! I'm thrilled to hear about your positive experience with our customer service during the sign-up process! It's fantastic to know that everything has been going smoothly and you’ve been satisfied with the support provided. We greatly value your trust in us and we’re here to continue offering the reliable service you expect. Should any needs arise, please don’t hesitate to reach out. We appreciate your confidence in recommending us to others!
- The Endurance Team
Reviewed Oct. 24, 2025
We had a couple of Endurance brochures come to the house, and we saw it a couple of times on TV. We just wanna give them a try, so my wife and I talked to one of their reps and everything was good. He went over everything with us.
Hi Johnny! Thank you so much for sharing your story! We're thrilled to hear that our representative provided exceptional support and that you feel confident with your new coverage. Your feedback reminds us why customer education and satisfaction are our top priorities, and we're happy the process was smooth for you. If there's anything else you need, we're always here to assist.
- The Endurance Team
Reviewed Oct. 24, 2025
Endurance's customer service was awesome and I was very happy with that. The rep was very knowledgeable. Their price was right and it was in my budget.
Hi Daniel! Thank you for choosing Endurance and taking the time to share your experience with us! We are thrilled to hear that our service team exceeded your expectations and provided you with an affordable and seamless sign-up experience. Ensuring our plans meet our customers' needs and budgets is at the heart of what we do. Your recommendation means a lot to us, and we look forward to continuing to serve you with excellence.
- The Endurance Team
Reviewed Oct. 24, 2025
Setting up the policy with Endurance was very good. Everything was explained to me by their representative.
Hi Wily! Thank you for sharing your positive experience with our team! We're happy to hear that our representative was able to assist you effectively and make your sign-up process smooth. Your recommendation means a lot to us. Should you need any additional support or have any questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 24, 2025
I did a little research online, and chose Endurance because of the ease of dealing directly with the mechanics. My wife and I decided to keep our Infiniti for at least another three years. It’s cheaper to have warranty coverage than buying a new car and having a car payment every month.
Signing up with Endurance was pretty easy. I did it online, and then I got a call and we did it over the phone. The price was pretty reasonable. I like the idea that you pay it up earlier than the actual warranty wears out.
Hi David! Thank you for such a positive review! We're happy to hear that you found our sign-up process efficient and that you appreciated the chance to have direct communication with our team. Keeping your Infiniti in excellent condition is definitely a smart choice, and it's great to hear you're happy with our coverage options and pricing structure. If there's anything else you need or any further questions, please feel free to reach out. We're here to ensure you and your vehicle are well supported.
- The Endurance Team
Reviewed Oct. 24, 2025
The Endurance customer service rep was great. She was friendly, professional, and was very helpful. She knew what she was talking about. I received a hard copy of my contract but I had misplaced it, so they’re sending me another one
Hi Gloria! We're pleased to hear about your exceptional sign-up experience with Endurance! Thank you for the positive feedback about our customer service team. It’s fantastic to know you felt supported and are in good hands with us. Please feel free to reach out anytime you need help—appreciative of your patience as well.
- The Endurance Team
Reviewed Oct. 24, 2025
I decided to go with Endurance because the cost and the services offered were a lot better. Getting signed up was very simple and easy. I just went online and got a call afterwards.
Hi Julius! Thank you for sharing your experience with us! We're thrilled to hear that our competitive pricing and streamlined signup process met your needs. It's great to know that our team could provide clarity and support throughout the process. We always strive to deliver customer-friendly service, and it's gratifying to see these efforts reflected in your comments. If you need any further assistance, we're just a call away.
- The Endurance Team
Reviewed Oct. 24, 2025
I’ve been recommending Endurance to all my friends. I live next door to a mechanic and hearing her talk about the prices, I’d have to buy a bicycle if anything happens to my car. But Endurance is affordable. I pay 142 a month. I had another policy and the payment were astronomical. They told me if I pay close to $300 a month for two years, I wouldn’t have to pay anything else forever. Then the rep I had was very professional and knowledgeable. People my age need things explained more and the rep took his time do that.
Hi Norma! Thank you for sharing your positive experience with Endurance! We're happy to hear that our customer service team provided clear information and made you feel valued. It's fantastic that you find our coverage affordable and are recommending us to your friends. We look forward to continuing to provide you with top-notch service. If you have any other questions, please feel free to reach out anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
I was interested in Endurance initially because the price was 159. Then my Lexus warranty ran out and they recommended Endurance. The rep was very good but he didn’t tell me a lot. I knew most of what I was expecting but there were questions that I still had. I had to go online to get a list that are covered and not covered. The advertising on TV said a $300 deduction when you sign up and some additional coverage but he never mentioned that. Other than that, he was very patient waiting for me to get information to provide him.
Hi Wayne! Thank you for taking the time to share your experience with us. We’re happy to hear that you found our customer service representative to be patient and helpful during your interaction. We appreciate your feedback regarding the need for more detailed information and pricing clarity. Your insights are invaluable to us as they help identify areas where we can enhance our services. If you have any additional questions or need further clarification about your coverage, please don't hesitate to reach out to us. We are here to assist and support you in any way we can.
Thank you,The Endurance Team
Reviewed Oct. 24, 2025
I did a little research and looked at the ratings. Endurance seemed to have a good base so that’s who I went with. My experience with them went smooth. The reps are very knowledgeable. They’re perfect.
Hi Glenn! We are thrilled to hear about your seamless sign-up experience and appreciate your kind words about our customer service team. Thank you for recommending us! If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here for you!
- The Endurance Team
Reviewed Oct. 24, 2025
We had Endurance when we purchased this vehicle, and we just renewed it after the original mileage ran out. Their customer service representative was good. He explained everything well.
Hi Carl! We’re thrilled to hear about your positive experience with us, and it’s great to know the renewal process and customer service met your expectations. We strive to offer clear and effective communication, so your feedback makes us proud. If you ever need any further assistance, we're always here to help!
- The Endurance Team
Reviewed Oct. 24, 2025
My previous plan ran out, I looked into Endurance, and I felt comfortable going with them. The sales rep was nice and the signup went well.
Hi Ronald! Thank you for sharing your positive experience with Endurance. We’re thrilled to know that our sign-up process and the service provided exceeded your expectations. Our goal is to always offer valuable coverage tailored to our customers' needs. Should you have any other questions or require further support, please feel free to reach out. We're here for you!
- The Endurance Team
Reviewed Oct. 24, 2025
Every vehicle I’ve ever had had extended warranties on them, and I just wanted to make sure I had it when I bought a new truck. The sales rep I talked to was very good, polite and professional. Any questions I had, she was right on the spot. I found Endurance very affordable, and I was impressed with how much it was.
Hi Jim! Thank you for sharing your positive experience! We're thrilled to hear that our representative was able to assist you with professionalism and kindness, ensuring a smooth sign-up process and helping you find a cost-effective protection plan for your vehicle. Knowing you've chosen a decision that brings you peace of mind is truly rewarding. We appreciate your trust in Endurance and look forward to continuing to support your automotive needs!
- The Endurance Team
Reviewed Oct. 24, 2025
It’s a new truck and my family kept bugging me to get coverage just in case something happens, so I got the Elite membership with Endurance a couple of months ago. The salesperson was knowledgeable, he was great. I’m kind of on the fence about keeping it because I’ve read hundreds of bad reviews saying they were with Endurance for 5 years and when they finally brought the car in, Endurance found a way to weasel out of it, and that’s not a good look. I couldn’t find one person that said Endurance was able to help. I don’t want to be second guessing whether Endurance will do something, or they’ll find a loophole not cover it if the situation ever does come where I have an issue. But I’m gonna keep Endurance because I’ve already signed up and it seems like a good company, and it would be reassuring if I could find some good reviews.
Hi Travis! Thank you for sharing your thoughts and initial positive experience with our team. We're happy to hear that the sign-up process was smooth thanks to our representative's assistance. We understand your reluctance given some of the reviews you've come across lately. Please know that all customer concerns are taken seriously, and item-specific feedback helps us evaluate and improve processes consistently.
To reassure you, Endurance is committed to honoring its promises and extending genuine experiences for all policyholders. We conduct regular reviews and checks to maintain the high service quality we stand for and investigate any case narratives that propose repeated inconveniences. We’re eager to find a comfortable resolve and ensure you're aligned with real endorsing testimonials.
Please feel free to follow up with any doubts you might have or queries concerning claims. We are eager to exceed your expectations and earn your trust. Thank you!
- The Endurance Team
Reviewed Oct. 24, 2025
I called Endurance to sign up and they helped me with the process. I would recommend them.
Hi Richard! Thank you for sharing your experience with us. We're thrilled to hear that the sign-up process was smooth and that our representative was able to assist you efficiently, instilling confidence in our service. We strive to provide clear communication and accessibility, so it's great to see it reflected in your feedback. Should you have any further questions or need assistance in the future, please do not hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Oct. 24, 2025
I drive a diesel truck and it’s expensive if I ever had to have repairs. I got extended coverage and the program would start after I drove 1000 miles of what I gave the rep. He was very knowledgeable and polite. He knew what he was talking about.
I asked to have an identification card or something I had with the vehicle prior to this one. They said they would mail me one out and I never got anything. I’m paying for it but if I had to take my car in right now, I wouldn’t know how to get ahold of anybody.
Hi Mike! Thank you for taking the time to share your experience with us. We're pleased to hear about the straightforward signup process and that our agent was knowledgeable in addressing your queries, giving you confidence in your choice. It's great to know that you see practical value in the additional coverage for your diesel truck given the potential costs involved.
We apologize for the inconvenience caused by the lack of a welcome package and identification card. Lack of these materials can certainly lead to a sense of being unprepared, especially in urgent situations. Please know that ensuring you feel adequately supported is important to us. We invite you to reach out directly via feedback@endurancedirect.com so we can resolve this issue and provide the information you need for peace of mind.
We appreciate your feedback about the positive aspects of our service. Rest assured we are committed to making logistical improvements for a seamless customer experience. If there's anything more we can assist with, please let us know. Thank you for choosing Endurance!
– The Endurance Team
Reviewed Oct. 24, 2025
Our rep was great. He would answer any questions I had and even after he explained everything, I still had to ask questions and he was very patient. I liked that.
Hi Sharon! Thank you so much for sharing your positive experience! We're thrilled to hear that our representative made the process so pleasant for you, taking the time to explain everything clearly and thoroughly. We're glad everything was transparent and efficient during your sign-up. Your satisfaction is our top priority, and your kind feedback is greatly appreciated. If you have any more questions, please feel free to reach out anytime!
- The Endurance Team
Reviewed Oct. 24, 2025
I’ve had previous experience with extended warranty companies and was familiar with how it worked, and I saw the commercial for Endurance. The representative I spoke to answered all my questions and was great.
Hi Charles! Thank you for sharing your positive experience! We're thrilled to hear that our representative was able to assist with all your questions and make your sign-up process smooth. Your recommendation means a lot to us, and we are here to support you whenever you need. We greatly appreciate you choosing Endurance!
- The Endurance Team
Reviewed Oct. 24, 2025
They are scammers. Please don’t waste your time or money. My ac compressor is covered under my warranty and they refuse to fix it. They have taken my money for over a year and when I finally needed them, they started backpedaling and refused to cover it.
Hi Ronnie. We truly appreciate you reaching out and sharing your feelings about your recent experience with us. We deeply regret the frustration and anger that our service has caused, particularly regarding the handling of your AC compressor issue. This situation certainly doesn’t line up with the high standards we aim to maintain.
Please know that resolving concerns like yours is extremely important to us, and we'd like to help address this issue promptly. We value the trust you've placed in us, and your feedback provides an opportunity for us to improve. We urge you to reach out directly via feedback@endurancedirect.com so we can take a closer look into your case and work towards a suitable resolution.
Thank you for giving us some insight into the situation and we look forward to the opportunity to rectify your situation.
-The Endurance Team
Reviewed Oct. 24, 2025
I had a different warranty for the car, and I was trying to find something that was more affordable. I asked my wife if she could find something within our budget, and she found Endurance online. They’re the number one warranty place here in the States. Their warranty covers the things I need for the vehicle. The customer service was good and very helpful. He was a 10.
Hi Leslie! We sincerely appreciate your fantastic feedback and are glad to hear about your positive experience with Endurance. It's great to know that our coverage meets your needs and fits within your budget. Our team is committed to providing exceptional service, and we're happy to have hit the mark for you. If you have any questions or require further assistance, we're always here to help!
- The Endurance Team
Reviewed Oct. 24, 2025
The extended warranty on my car was running out within a month, so I called Endurance, because I always like to have extra coverage. The rep was kind, very professional, and fantastic. I appreciate that she explained everything to me. The coverage seems similar to my previous service provider.
Hi Barbara! Thank you so much for sharing your positive experience with us! We're happy to hear that our representative was able to assist you with professionalism and clarity. We believe in providing peace of mind with our protection plans, and it's fantastic to know you feel confident in our support. If you have any further questions or need assistance, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
I had two of my claims denied because of my tire size and I was told there was a surcharge to add my tire size. Come to find the price never increased because my tires fit the same spec. The car currently run but resetting the contract allowed them not to fix my car because they hit me with a pre existing claim. When I signed up for the contract back in March 2025 no representative asking me questions about my 22 inch rims and it had nothing to do with the repairs. And Endurance is still billing as we speak but denied my claims. No help at all fixing my car.
Hi Marlon. Thank you for sharing your experience with us. We understand how upsetting it must be to have your claims denied, especially when you're informed of unexpected stipulations regarding tire size and pre-existing conditions. Our goal is always to offer reliable support and fulfill the promises outlined in our agreements.
We'd like to have the opportunity to review your situation in detail to address these issues comprehensively. Please reach out to our team directly at feedback@endurancedirect.com so we can look into your specific case. We certainly value your feedback, and it aids us in enhancing our service.
Thank you for your patience, and we hope to resolve your concerns promptly.
-The Endurance Team
Reviewed Oct. 24, 2025
The woman I talked to from Endurance was great.
Hi Andrew! We're thrilled to hear about your awesome experience with our representative, who made your setup straightforward and what sounds like a smooth beginning with us. Your satisfaction is a top priority, and we're pleased that even in a short time, you found our service appealing. If you ever have questions or need assistance, please don't hesitate to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Oct. 24, 2025
I needed insurance for my truck because the warranty that I had when I bought it expired. Endurance benefits seem to be a little better than what the others are offering. Their sign up process was easy. The guy was thorough by the way he explained everything. I signed up in early October, and he said that he’s going to start taking payments on November 3rd. I would recommend Endurance because they appear to do everything along with good benefits.
Hi Jacob! Thank you for sharing your experience with us! We're happy to hear that you found Endurance's offerings valuable for your needs and that the sign-up process was seamless. We're glad the representative you worked with provided clear and thorough explanations, further enhancing your decision. It's understandable for initial payments to be confusing sometimes, and we're glad that automating payments from your chosen date was clearly communicated. Recommendations like yours drive us forward. Should any questions arise or if you need further assistance, please feel free to reach out. We're here to support you on your journey. Safe driving!
- The Endurance Team
Reviewed Oct. 24, 2025
I want to get something started on it because I'm 84 years old. And I don't kid myself, I know my days are probably numbered. And I want the truck or the Durango to go to one of my daughters, and I wanna make sure that it's in good shape.
So, I was looking for one that had some good feedback from people. And when I looked at it on the computer, not really in-depth, but it seemed like Endurance was rated as number one by the people who had it. And the vehicle I have is a 2015, but it's a Dodge Durango, and it's in perfect shape. It's only got like 40,000 miles on it. That's my baby. So I decided to go with Endurance and check and make sure that the policy could be turned over in her name and continue on.
Hi Robert! Thank you for choosing Endurance and for sharing such positive feedback about your experience. We're thrilled we could meet your expectations for service and are happy to hear the policy is transferable for your daughter's benefit. While the peace of mind provided by quality coverage may come at a higher price, we believe the confidence in protection for you and your vehicle is well worth it. Please feel free to reach out anytime with further questions or needs. We're here for you!
- The Endurance Team
Reviewed Oct. 24, 2025
I was watching TV and I saw Endurance on there. I just kind of like what they said. The customer service representative was okay. He said I will be able to download the paperwork, and then I never could. When I called back, the lady told me I had to wait till I made my first payment. I had breast cancer, so I was going through radiation, and it just kinda slipped my mind. My mind kind of spaced out a little bit because of what I’ve been going through.
Hi Emilie! Thank you for your feedback and for choosing Endurance. We're happy to hear that the subsequent representative you interacted with was helpful. However, we apologize for any challenges you faced during the initial interaction, including difficulties in obtaining paperwork. We're continuously working to improve our processes for a more seamless experience. If there's anything further you need help with or any other way we may assist, please don't hesitate to reach out. Thank you for your patience and understanding.
-The Endurance Team
Reviewed Oct. 24, 2025
I went with Endurance because of their coverages. The customer service representative was good and answered all my questions.
Hi Angela! Thank you for sharing your positive experience with us! We're thrilled that our customer service representative was able to answer all your questions thoroughly and meet your expectations. Your recommendation is greatly appreciated, and we're always here if you need further assistance.
- The Endurance Team
Reviewed Oct. 24, 2025
I have some problems with my vehicle and I didn’t want it to break down without warranty on it. The representative on the phone helped me out with the deposit that I didn’t have, and he made a deal. He just did excellent and was awesome.
I would recommend Endurance to anybody. I was talking to my sister about it for when her car warranty runs out.
Hi Tammie! Thank you for sharing your experience with Endurance! We're happy to hear that our representative was able to assist you so effectively and address your concerns regarding the deposit. It's rewarding to know that our efforts to make the process seamless and supportive were appreciated. If there's any way we can further assist you or your sister, please let us know. Your recommendation means a lot to us!
- The Endurance Team
Reviewed Oct. 24, 2025
The Endurance people were fantastic. That’s why I went with them. I was assessing a couple different ones. I’m currently on a full GM warranty and it went really well there, but I exceeded my warranty. But Endurance took me to 212,000 miles, and I’m very happy.
Hi Joseph! Thank you for your review and for choosing Endurance. We're happy to hear that our team was able to extend your coverage, providing peace of mind as you continue driving your vehicle. If there's anything more we can do for you in the future, please don’t hesitate to reach out. Safe travels!
- The Endurance Team
Reviewed Oct. 24, 2025
I bought my daughter a used car, so we needed to make sure it’s taken care of. Signing up for Endurance took only 20 minutes and customer service was excellent. I love it because it was easy. It could have been a little cheaper, though.
Hi Sherman! Thank you for your feedback. We're happy to hear that you found our sign-up process straightforward and quick. Your comments on pricing are appreciated, and we're glad to know this has not overshadowed the overall satisfaction with your experience. We are continuously striving to improve our offerings to provide the best value to our customers. If you have any further feedback or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed Oct. 24, 2025
I have my financial piece set up with Line 5, and the Endurance representative was very nice. Everything has been easily taken care of. I was able to see what I would get for the money and the price. I believe that the price I was quoted, and for what that covers, is good for the length of the policy.
Hi Debbi! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that the sign-up process over the phone was efficient and straightforward. It's great to know that you had clear communication and received your contract online, which is important for our customers. We're happy to have exceeded your expectations with our fair quote and standout service. Should you have any further questions, please feel free to reach out. We're here to assist you!
- The Endurance Team
Reviewed Oct. 24, 2025
I’ve done the entire process online, and Endurance said it would take about two weeks to receive the contract. It’s been way over two weeks, but I still haven’t received any mail about my Endurance coverage. The last time I called in to check, the representative was unfriendly and rude. They just said that it was in the mail and hung up. I wasn’t too impressed with that.
Hi Carmer! We genuinely appreciate you sharing your experience with Endurance. We're sorry to hear about the difficulties you mentioned in obtaining your coverage documents and any less than satisfactory moments in customer service. Please rest assured that we value providing peace of mind to our clients, and your feedback is invaluable in highlighting areas for improvement.
While we’re thrilled that you find value in the coverage options provided by Endurance, we are definitely committed to making swift and seamless service part of the package too. Your patience while we resolve the delay with your documentation is absolutely appreciated. Please contact us directly via feedback@endurancedirect.com and we will ensure the correct documentation is on its way to you immediately.
Thank you for choosing Endurance, and please feel free to reach out should you need further assistance.
-The Endurance Team
Reviewed Oct. 23, 2025
So my wife and I bought a used vehicle. 2018 Ford f150. I purchased a warranty through Endurance after researching multiple companies and they seemed to offer the best plan. So I thought. When I went to take my truck for the first service, my mechanic informed me I had some possible issues, so I contacted endurance. They took their sweet time sending an inspector. They literally took 2 months through the whole ordeal, sending inspectors multiple times. When the mechanic told them the least expensive option would be a motor replacement, they only agreed to pay 3000 of it and id be responsible for the rest. This is not what I was told when I purchased the policy. I was told they would cover the cost of the motor.
Furthermore, I've had a rental the whole time which has cost me nearly 4000. I was also told I would be reimbursed for. Which When it came time they denied. I've was told differently by everyone I spoke with from them. From the salesman to the claims rep. The whole reason I kept the rental, I was told they would pay for it. Not to mention, the reason I had the rental for so long is because it took them 2 months to finally come to any kind of conclusion. At this point it would have been cheaper to pay out of pocket completely. I'm not happy with any of the service. Don't waste your money
Hi Brendan. Thank you for sharing your experience with us regarding your protection plan through Endurance. We genuinely appreciate the time you've taken to articulate the challenges and frustrations you faced. Our aim is always to provide support that aligns with what we've initially agreed upon, which clearly did not meet your expectations in this case.
We are very sorry for the extended delays in having your issue inspected and the resulting costs with the motor replacement and rental that were misrepresented during your plan discussions. The circumstances you described are not consistent with the service quality and transparency that we strive for, and we want to urgently look into and rectify this for you.
Please reach out directly to our team via feedback@endurancedirect.com with any additional specifics about your policy, inspections, and communications you've had so we may investigate further. We want to make efforts towards a suitable resolution that regains your trust.
Sincerely,The Endurance Team
Reviewed Oct. 22, 2025
Endurance are a bunch of thieves. They will find any way not to pay the full amount of repairs. I have them on 2 of my vehicles and I’ve had 2 claims with them which they denied full repair payment. I will never use this warranty company again and I will also let all my friends and family know that they are not worth the money you pay them because in the end you just throw your money away and still end up paying for the repairs….
Hi Reyes. Thank you for sharing your feedback with us. We're genuinely sorry to hear about your disappointing experience regarding the resolution of your claims. Our goal is to deliver comprehensive coverage, and it’s concerning to learn that you haven’t found the value you expected. We aim to address any situations that jeopardize trust and desired satisfaction during such crucial repair times.
Please allow us the opportunity to re-evaluate your case. We encourage you to reach out directly to our team via feedback@endurancedirect.com, where we can delve thoroughly into what transpired with your claims. We’re eager to achieve alignment with your expectations in terms of how effectively your plan can protect your driving needs and to find an immediate path forward towards correcting those issues you have signified.
Thank you,The Endurance Team
Reviewed Oct. 20, 2025
One of the worst customer experiences you can have. Tried several different claims, and all claims get denied. Last one is a defective water pump. Not the pump gasket, but internal failure on the water pump. Dealership manager called and even tried to explain when you replace the pump, you also replace the gasket. They said because the gasket needs to be replaced as well, that was the cause for the pump failure and therefore pump is not covered. They are easy to take your money setting this up, but will fight for weeks before they approve any claim. Easily one of the worst decisions we we ever made trusting Endurance.
Hi Michael. We appreciate you bringing this experience to our attention. We're genuinely sorry to hear about the trouble with your claims and the frustration it has caused. It's concerning to us that you're feeling disheartened by the responses you've received over a matter that directly impacts your vehicle's coverage. We'd like to review your concerns more closely and work towards addressing the misunderstanding surrounding the coverage for the water pump issue. Please reach out to us directly with your contract details at feedback@endurancedirect.com so we can better assist you with resolving this issue. Your satisfaction is a priority, and we aim to rectify this promptly. Thank you for your feedback; Insights like yours help ensure stronger reliability going forward.
-The Endurance Team
Reviewed Oct. 20, 2025
Endurance is all over the place, but I heard about it mainly on television, the internet, and my email. And I did a review on all of them, and Endurance seemed to be the best reviewed. I looked at two or three different evaluation sites, and all of them had Endurance first.
I have a 2008 Honda Odyssey van, and it has 183,000 miles on it. And it’s not 20 years old. It’s three years under that. So, I figured I'd better do it now, because that’s about when I wanted to trade the car anyway, that four years. And the signup process was good. It was easy. And the representative was pleasant.
Hi Marilyn! We're thrilled to hear that your sign-up experience with Endurance was smooth and straightforward. It's great to know that our services met your expectations, even with a more traditional setup. We're happy to receive this 5-star rating from you and we’re always here if you need further assistance. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Oct. 20, 2025
The representatives from Endurance gave me all the information. I just did the paperwork to join, and I started immediately after the payment went in on that day. It was automatically engaged. The lady I talked to was really good, and very nice.
Hi Michael! Thank you for sharing your positive experience with Endurance. We’re happy to hear you felt the overall deal and straightforward signup process met your expectations. It’s fantastic that our representative provided thorough guidance, making you feel secure about your new coverage. We appreciate your recommendation based on your belief in our protection against large unforeseen expenses. Should you ever have any questions or need assistance with claims, our team is here for you. Welcome to the Endurance family, and thank you for being part of our service!
- The Endurance Team
Reviewed Oct. 20, 2025
I take care of my wife’s car. So, I got Endurance. Their representative was outstanding. She explained everything in detail. And if I didn't understand anything, she'd go back over it. She was probably the biggest reason why I finally decided to pull the trigger on Endurance.
I keep up with all the services on her car. If it needs any kind of service, I take care of it and get it done because I want her to be in a safe vehicle when she's out on the road. I'm just hoping that Endurance does what they need to do if my wife's car goes bad.
Hi Rickie! Thank you so much for your glowing review! We're thrilled to hear that our representative provided you with exceptional service and made the process smooth and enjoyable. It's great to know that signing up was easy and offered the peace of mind you were seeking for your wife's car. We’re proud to have met your expectations so far and truly look forward to delivering on our promises whenever you need us. If there’s anything else you need or any questions come up, please don't hesitate to reach out.
Thanks for choosing Endurance!
- The Endurance Team
Reviewed Oct. 20, 2025
For the most part this company is solid for handling repairs. Let's talk about the cons first, getting through to a claim rep on average is always more than 20 minute wait time, on hold now and still waiting after 33 minutes, they only pay for parts that they look up and approve, so if your part is any more than what they can find a part for, the rest is up to you. Same goes for labor, took my truck to a dealer as I wanted to make sure everything was done right they would only cover about 50% saying the labor rate and parts were too much. Now they do help to get repairs done and the warranty has saved me thousands of dollars but watch for the little things I mentioned. I give them 4 stars due to the issues which I outlined above.
Hi Lewis! Thank you for your detailed review! We appreciate you highlighting the positive aspects of our service, as well as the areas where we can improve. We're pleased to hear that the coverage has been valuable to you in saving on repair costs.
Regarding the call wait times and specific coverage situations, we understand that prompt service and clear costs are very important. We're continuously working on enhancing these aspects of our customer experience. If there's anything specific you would like us to investigate further or more assistance needed, please don't hesitate to get in touch with our support team.
Thank you once again for your feedback and the 4-star rating. We value your insights and they allow us to continue to work towards exceeding expectations.
- The Endurance Team
Reviewed Oct. 20, 2025
I was treated very well by customer service. I've only had my vehicle towed once but service was great. Also helped me find right pricing when I went through tough time. I would recommend this Endurance from what I have seen.
Hi Michael! Thank you for sharing your positive experience with us. We're happy to hear that our customer service team had a significant and positive impact, whether through helping with towing or offering the right pricing during challenging times. Knowing you've gained trust in our services enough to recommend us means a lot. Should you ever need further assistance, please don't hesitate to reach out. We're here to ensure your satisfaction with Endurance.
Thank you for choosing us!
- The Endurance Team
Reviewed Oct. 20, 2025
I was a Endurance policy holder for several years. The only complaint I have is not with their credibility as it is with the lack of transparency in informing potential customers owning older vehicles that there are a host of car issues that are not covered because of the cars age and/or high mileage. For example I had a rear window on my 2006 325i BMW that would not go up because the motor had burned out. Now you would figure,since I had what was termed premium coverage, that a simple problem like that would be covered right? Unfortunately my claim was denied and so were a number of other small issues. I feel had I known about the technicalities in the policy I may not have purchased it. It was an expensive lesson for me to learn. I paid for the full term of my policy and every last one of my claims were denied. I feel that if you pay for something like an extended warranty your claims should not be so easily dismissed. This issue should be fixed!
Hi Marcell. Thank you for sharing your feedback with us. We understand how frustrating it can be to encounter unexpected limitations with your coverage. Transparency in coverage details is important, and it’s evident we fell short in fully communicating the specifics of what the plan covers for vehicles of a certain age or mileage. We are sorry to hear about your experience with the denied claims and the disappointment it has caused.
We would like the opportunity to delve deeper into this matter. Please reach out to us with your contract details directly at feedback@endurancedirect.com, so we can better understand your situation and work towards a resolution. Your insights are vital, as they help us sharpen our communication standards.
Thank you for bringing this to our attention, and we sincerely hope we can amend the situation to regain your trust.
- The Endurance Team
Reviewed Oct. 20, 2025
My transmission went out on my new vehicle, at only 72000 miles, and I’m so thankful that I had my warranty through Endurance!! Took my car to the dealership and had to leave it, I was able to leave in a rental immediately because of the warranty at no cost to me.. They were quick to approve the replacement, covered the majority of my rental car and the full price of the replacement. All I had to pay was my deductible. Endurance saved me over $6000! And I never had to stress or go without a car or miss any work! Highly recommend them to everyone I know!
Hi Beth! Thank you for sharing your experience! We're thrilled to hear our protection plan offered you the convenience and peace of mind when you faced a significant issue with your vehicle. It's great to know that our rental car coverage and quick approval process aided in relieving what could have been a stressful situation, saving you substantial costs. We value your recommendation and look forward to continuing to support you and your network with our service.
- The Endurance Team
Reviewed Oct. 20, 2025
Endurance kept hitting my phone until I couldn’t get them off. It’s like brainwashing. I've had them for a month. The signup was nice. I forget the guy’s name, but he was real patient. I like him. He’s a pretty good guy. Your options were good. They took care of me real nice. It went real smooth. Everything was perfect. I’m gonna try to afford Endurance. I got to pay 130 something a month.
Hi Charles! Thanks for sharing your experience with us! It's great to hear that the sign-up process was smooth and our representative made a positive impression on you. We appreciate the feedback regarding the frequent contact and ads, and take all feedback into consideration. Budget considerations are absolutely important, and we're here to support you should any questions or concerns arise. Please don’t hesitate to reach out anytime. Enjoy your day!
- The Endurance Team
Reviewed Oct. 20, 2025
We've been with Endurance for years. We had the Bumper-to-bumper coverage on both of our cars. The plan says I had to drive 1,000 miles. But I don't drive more than maybe 50 miles in a month for one car. So, there was no way I was gonna be able to get the plan started for one of the cars.
Hi Barbara! We appreciate your feedback and are glad to hear about your overall positive experience with Endurance. It's great to know that our coverage met your expectations initially, and your sign-up process went smoothly. While we strive to cater to a wide range of customer needs, mileage requirements can sometimes present challenges like the one you mentioned. We're happy that, despite this, you would still comfortably recommend us. We value your input regarding pricing and always aim to offer competitive deals. Please don't hesitate to reach out if you have further questions or need assistance—we're here to help ensure your plan continues to serve your needs.
- The Endurance Team
Reviewed Oct. 20, 2025
Endurance was recommended by my father. Their rep broke everything down for me and explained what I needed to do. I had to wait 30 days before I could use the service. He emailed a copy of the contract, too.
Hi David! Thank you for sharing your great experience with us! We're thrilled to hear that the interaction with our customer service met your expectations and that the representatives could clarify your queries effectively. It's fantastic to know you feel confident with your decision, and we appreciate your feedback. We look forward to providing you with outstanding service again in the future when you file your first claim.
- The Endurance Team
Reviewed Oct. 20, 2025
Signing up with Endurance warranty was very easy. I showed some interest, then I got a call back relatively quick. I called them twice because I ended up buying another vehicle.
I spoke with Jim the first time. He was very nice, knowledgeable about what the warranty would entail and how much it was gonna be. Whenever I finally did find the vehicle that I wanted, I went ahead and got the warranty the same day I bought the vehicle.
I’ve only used roadside assistance, and it was amazing. It was very easy. I called Endurance and told them about my car. They confirmed that I did have roadside assistance.
30 minutes after I got off the phone with Endurance, the wrecker driver called and said he was in my area, and that it will take 20 minutes for him to arrive. He came and picked it up.
He was a wonderful guy. He took my car to the place where I was wanting to get it serviced. I told the service advisor that it was coming. The driver then gave the keys to someone I know from that dealership instead of to some Joe Schmo.
When they talk about roadside assistance, it’s not just, “We’ll pick up your car, and this is how much you’ll owe.” I’ve already told my mom and my daughter about Endurance. I’m about to put extended warranty on my wife’s car as well. I told them, “Hey, this has been a godsend.”
Hi Alan! Thank you for sharing your positive experience with us! We're happy to hear that the signup process and our roadside assistance service met your expectations. It means the world to us that you've recommended Endurance to your family. Please feel free to reach out if you need any assistance while you wait on the diagnosis, as we're always here to provide stress-free service for you.
- The Endurance Team
Reviewed Oct. 20, 2025
I was interested in obtaining some additional coverage for my vehicle because it’s old, and so I googled warranties. I came up with two companies. So, I called different car companies, and they seemed to take Endurance over the other ones that I investigated. The signup was fine, just like regular business. The representatives were professional, and they knew their job. They went over the contract. And they said that I got roadside assistance, but I kinda glossed over that because I already have AAA. But I was satisfied with my experience with Endurance so far.
Hi Cherise! Thank you for sharing your experience with us. We’re happy to know that your initial interaction in setting up a plan with our representatives met your expectations and that you found value in services like roadside assistance. We respect your decision and your mechanic's advice in choosing your coverage plan factors significantly, and we're grateful for your consideration. Should you have more inquiries in the future or if you reconsider our protection plans, we’re always here to assist you with any further information you may need. Thank you for considering Endurance!
-The Endurance Team
Reviewed Oct. 20, 2025
When I called Endurance, the agent I talked to was very professional, polite, and hooked me right up. It was easy to get the warranty but I haven’t had to use it. If I do have to use it, I hope that the process goes as smooth as it was to get assigned to you Endurance.
I don’t know anybody that uses Endurance, but the reviews are really high. I had some initial questions and the agent answered them thoroughly and professionally. The biggest reason why I chose Endurance is because he said I bring my car anywhere to get it fixed. Another thing, my son’s a mechanic. He says as long as I show that I bought the oil and filter, Endurance is good with that.
Everything was smooth, so I’m very happy. I had another warranty company that was pretty shady, so I dropped them. And I like shady. I want professionalism, and I figured you guys have a good reputation.
Hi Jeff! Thank you for sharing your positive review! We are happy to hear that your experience with our representative was exceptional and that the sign-up process went smoothly. We're glad that our service flexibility has reassured you, especially considering your previous experience with another company. It's fantastic to know our professionalism met your expectations. We are committed to providing swift, reliable support whenever you need it and truly appreciate your trust in us. We look forward to being of service, should the need arise.
- The Endurance Team
Reviewed Oct. 19, 2025
The representative who helped me sign up was very professional and great. They told me I could start using the service after 30 days or 1000 miles. I haven’t had to see how my warranty is gonna work, but I’m satisfied with the price I paid to be in business with them. I’d give Endurance a thumbs up.
Hi Courtney! Thank you for sharing your experience with us. We're happy to hear that our representative was both professional and knowledgeable regarding our full coverage options, including the bumper-to-bumper package. Your recognition of our customer service and pricing as top-notch motivates us to consistently deliver excellence.
While you have yet to test your plan in action, please rest assured that we're committed to providing you with coverage that offers peace of mind and value. Should any questions arise, as you get to know your coverage better, our team is here to support you.
Thank you once again for your trust in Endurance. We look forward to continuing to provide you with outstanding service.
- The Endurance Team
Reviewed Oct. 19, 2025
The customer service agent was good. But I don’t remember them telling me that there would be a waiting period before I was covered by Endurance. They might have said something about mileage, but I don’t even drive that much in a year. It would take me over seven months to actually reach 1,000 miles, if I did at all. However, they did explain everything else.
Hi Renee! Thank you for taking the time to share your feedback with us. While it's great to hear you found our customer service generally helpful and informative, we sincerely apologize for any misunderstanding regarding the initial waiting period. We aim for complete transparency in our communications and regret any inconvenience caused by the coverage requirements not being more clearly communicated at the outset.
We appreciate your feedback as it is crucial in helping us enhance our service. We will ensure your thoughts are communicated to our team for more clarity during our onboarding process. Should additional concerns arise, or if you require clarity on any part of your protection plan, our team is here to fully understand and assist you at any time.
We thank you for choosing Endurance and look forward to providing you with trusted, quality coverage.
-The Endurance Team
Reviewed Oct. 19, 2025
The customer service representative who helped me sign up with Endurance was good.
Hi Sharon! Thank you for taking the time to share your experience with us. We're happy to hear that you found the sign-up process smooth and that our representative was helpful throughout. Receiving the necessary documentation for benefits like tire and key replacements is important, and we’re glad the process met your expectations.
If there's any feedback or thoughts on how we can enhance your experience even further, we’re all ears. We value your ongoing relationship with Endurance and look forward to providing you continuous support.
Thank you,The Endurance Team
Reviewed Oct. 19, 2025
Endurance’s customer service was all right during the purchase. Their plan options and cost were okay. I’d recommend them.
Hi James! We're glad to hear that your initial experience purchasing an Endurance plan was smooth and satisfactory. Your insights regarding the ease of purchase and plan options are valuable to us. We're here to ensure that when the time comes to utilize services like oil changes or tire replacements, your experience is as seamless as possible. Should you need any assistance or have any questions as you start exploring these features, please feel free to reach out. Thank you for choosing Endurance, and we look forward to providing you with excellent service in the future.
- The Endurance Team
Reviewed Oct. 18, 2025
I heard about Endurance on the internet. I chose them because they had a little bit better pricing and deductible. The signup experience was great. The representatives took care of me well and answered all my questions. But I haven’t had any experience with them yet.
Hi Kirk! Thank you so much for sharing such a positive review! We're thrilled to know that you appreciated Endurance's competitive pricing and straightforward experience. Providing valuable and easy service is always our top priority. If you ever need assistance or have questions in the future, please feel free to reach out. We’re here to support you!
- The Endurance Team
Reviewed Oct. 18, 2025
I had bought a 2011 Nissan two months before, and I didn’t know anything about it. So, I decided to get Endurance just in case. The representative over the phone was helpful. And I already received the copy of my contract.
Hi Cheryl! Thank you for taking the time to share your experience with us. We’re happy to hear that our representative provided helpful support during the sign-up process for your protection plan giving you peace of mind with your recent purchase.
We appreciate your suggestions on how we might make the process even more satisfactory for future communications. If there’s anything else we can do to improve your experience or address any concerns you may have had, please feel free to reach out.
Thank you again, and we look forward to supporting you in the future.
-The Endurance Team
Reviewed Oct. 18, 2025
I decided to purchase the warranty after my car’s original warranty ran out. I wanted the coverage just in case something goes wrong, so I don’t end up with a huge bill. Customer service has been very friendly.
Hi Linda! We truly appreciate you choosing Endurance and are happy to hear that our customer service has been a highlight for you. It's fantastic to know you're enjoying both the cost and the peace of mind our coverage provides. If there are any more positive experiences or questions you have in the future, please feel free to reach out. We're here to help wherever we can.
- The Endurance Team
Reviewed Oct. 18, 2025
Don't do it! You start paying but if your check engine light comes on early into the contract they will deny your claim. After 3 months of paying $180.00 a month plus the down payment my check engine light came on. The claim adjuster said that my mechanic told him that my oil cooler likely failed before my contract started, that was a lie. My mechanic said no such thing. They have a chart that shows different parts and mileage since the contract started and they deny based on that, kind of like the health insurance people. "Pre-existing condition". This is why they are getting sued, they don't pay out. I may join the class action suit.
Hi Scott. Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about your dissatisfaction and the trouble you encountered with your claim, as effective support is crucial.
We're committed to providing clarity and assistance regarding the issues you have described. Please reach out to us directly at feedback@endurancedirect.com so we may investigate your specific situation thoroughly and resolve any discrepancies or misunderstandings related to your coverage.
We appreciate your feedback, as it guides the improvements needed to deliver an experience that meets every customer's expectations. Your participation in communicating these improvements is valued profoundly, and we look forward to regaining your trust.
Thank you,The Endurance Team
Reviewed Oct. 18, 2025
We purchased Endurance years ago when we purchased the car. Then my husband passed away and I noticed it had lapsed. We had it with the other car and I thought the car’s older. We haven’t had any problems with them since.
Hi Martha! We greatly appreciate you sharing your experience with Endurance. We're happy to know you feel secure with your vehicle coverage and that the protection plan has given you peace of mind. Should you need anything or have any questions in the future, please don't hesitate to reach out. Thank you for being part of the Endurance family.
- The Endurance Team
Reviewed Oct. 18, 2025
Their rating is very high and when I checked out a couple of other warranties, Endurance has an okay price. They’re all more expensive that I’d like them to be, but my car’s older. I was pleased with the signup process which is something others should investigate for themselves. I’m 83 years old and I had lots of questions but their rep was very patient and wonderful. Sometimes it took him twice to explain it to me. I didn’t really know what I wanted but when he explained the plan that we were talking about and what it all covered, I thought it would be a good plan.
Hi Mona! Thank you for sharing your positive experience with us! We're thrilled to hear that the sign-up process was smooth and that our representative went above and beyond to assist you with patience and clarity. Ensuring that you feel empowered and informed is what we aim for. We appreciate your recommendation, and we’re glad our service and pricing aligned with your expectations.
Should you have any questions or wish to explore our other amenities, such as our website or customer portal, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Oct. 18, 2025
A friend of mine has been using Endurance for a while, so I did that as well because Endurance is cheaper than car warranty. If you buy a car warranty, it’s thousands of dollars. But with Endurance, it is less than that and its deductible is $100. It’s a no-brainer for me.
I got the bumper-to-bumper coverage and I was told I got to wait a month and a certain amount of miles before I can file a claim. They need to have more communication between the sales rep and the person buying though because once that initial email is sent, you don’t really get anything else.
Hi Brian! Thank you for sharing your thoughtful feedback with us. We're happy to hear that you are pleased with the affordability and comprehensive nature of our coverage. We always strive to provide excellent protection plans for our customers at reasonable prices.
We appreciate your insights regarding the communication after the sign-up process and will take your feedback into account as we continue to improve our services. Ensuring all of our customers are well-informed and supported is a high priority for us.
If there's anything we can further assist you with or if you have any questions, please feel free to reach out to our team directly through feedback@endurancedirect.com. We are here to help and ensure your satisfaction continues beyond the sign-up.
Thank you for choosing Endurance as your vehicle protection provider.
- The Endurance Team
Reviewed Oct. 18, 2025
I did my homework and based on the reviews I read and talking to some other people, I decided to go with Endurance. I wanted just the powertrain warranty. Everything was black and white based on what the rep was telling me. We took our time and he didn’t rush the process. He also asked me different questions too like if I had any feedback or questions for him. The whole process was very positive.
Hi John! Thank you so much for your kind words and for sharing such a detailed review of your experience with our team. We're happy to hear that our representative could provide you with thorough and knowledgeable assistance as you explored powertrain coverage options. We truly appreciate your recommendation and look forward to serving you and anyone you suggest Endurance to in the future. If you have any questions or need assistance along the way, please feel free to reach out!
- The Endurance Team
Reviewed Oct. 18, 2025
I had people who talked about some of the other companies, and they weren’t happy with what they had. So, I decided to give Endurance a try. And the signup experience was great. The person I talked to was professional and explained everything to me.
Hi Glenda! We are thrilled to hear about your positive experience with our customer service team and the smooth communication during your interaction. Thank you for choosing Endurance, and for sharing your kind feedback with us! If you need any further assistance, we're just a call away.
- The Endurance Team
Reviewed Oct. 18, 2025
My husband just purchased a used car for me, and he just wanted to make sure that if anything major goes wrong with the car, it would save us a lot of money. Because, right now, it’s costly to have any kind of repairs done on a vehicle. And we’re an elderly couple and don’t have the money for a big expense. So, from what the advertisement on TV said, my husband thought it was a good and safe investment.
The signup process was also a good experience. The gentleman was informative. He explained everything. And then he sent me the stuff via email, and I printed it out. But we haven’t had to use it yet. Hopefully, we don’t have to because nothing goes wrong with the vehicle. But I would be complimentary of it.
Hi Donna! We're so happy to hear that you found the sign-up process smooth and informative with our representative. Providing peace of mind through comprehensive coverage is what we aim for, and we’re glad that this is a meaningful assurance for you. Thank you for your endorsement—sharing part of our purpose truly supports our commitment to excellence. If there's anything more we can do for you, please let us know.
- The Endurance Team
Reviewed Oct. 18, 2025
I had Endurance before, and then it lapsed or expired. They called me back to see if I wanted to renew it, and I did. The customer service I got from the agent was great, and I was fine with the quote that they provided.
Hi Teresa! Thank you for sharing your positive experience with us! We're glad to hear that our customer service made a positive impression, and that you found our pricing reasonable and sign-up process straightforward. If you do have any questions or need further assistance regarding receiving a copy of your contract, please don’t hesitate to reach out to our team directly via feedback@endurancedirect.com. We're here to help ensure you have a smooth and satisfactory experience with Endurance.
- The Endurance Team
Reviewed Oct. 17, 2025
I gave him my information online and I expect a quote or a quart sent to my email. But instead they want to call me so I gave them a fake phone number. I don't want to talk to him or her. I just want a quote.
Hi William. We apologize for any inconvenience you've experienced with trying to obtain a quote online. At this time, the only way to receive a quote is to talk to one of our team members over the phone. However, if you would like to talk to someone via email, please feel free to contact our team directly via feedback@endurancedirect.com.
-The Endurance Team
Reviewed Oct. 17, 2025
I had a warranty with Endurance and they are liars and crooks, They have a limited of liability clause that they do not tell you about and after they have paid claims up to the value of your car they will not pay another claim, but they are not going to tell you that you can pay for that warranty for the next two or three years and when you take it to the shop for repairs they will deny your claim and tell you they do not pay claims past the value of your vehicle. My contract was rewritten without my knowledge so I should have a new limit of liability but they refuse to pay my claim.
Reviewed Oct. 17, 2025
I'm requesting a commendation for her! Outstanding!
Hi! Thank you for sharing your amazing experience with Kim and our customer service team. We're thrilled to hear that she provided such outstanding assistance! We believe in recognizing the efforts of our team members, and it's great to know that Kim left such a positive impression. Please don't hesitate to reach out whenever you need us.
- The Endurance Team
Reviewed Oct. 16, 2025
Endurance is a lifesaver! A truly good company. One of the honest ones! And I still can speak to a live agent! My mechanic was impressed too. Very easy to have communications with! Not a scam, I will recommend Endurance to anyone who needs a car warranty!
Hi John! Thank you for your incredibly positive review! We're thrilled to hear that both you and your mechanic appreciate our service. At Endurance, connecting customers to live agents to promptly address their needs is a priority. We are glad that you've found us trustworthy and that communication has been seamless. We truly value your recommendation to others seeking reliable vehicle protection and welcome you as part of the Endurance family. If there's anything more we can do for you, please just let us know!
- The Endurance Team
Reviewed Oct. 16, 2025
I was comparing many auto protection plans including Endurance. I spoke with Edgar at Endurance and he convinced me to go ahead and sign up for a plan (to start the time and mileage waiting period) since I could get a full refund within 30 days no hassles. Turned out another company was the best choice for me so I needed to cancel my contract. The contract cancellation information was somewhat confusing - having to do it in writing, send a copy of my plan , send an odometer reading - and then there was the Free Look period and so on. Bottom line I called customer service and finally got routed to the cancellation section. The person I got started right in trying to convince me to keep the contract. I repeatedly asked to just tell me what I had to do to cancel to no avail.
I finally just hung up and started over again. The second person "Izzy" started in with the same kind of sales pitch. He did finally say that my contract had been cancelled already but had no cancellation number or other proof of cancellation just said it would show up on my credit card in five or so days. Both these "gentlemen" were quite less than cordial and certainly not customer friendly. I did call billing and they confirmed a refund had been issued to my debit card which I had not used. Double checked and they correctly said it was a credit card not a debit card. What a frustrating waste of much of my time. Glad I decided on a different company to do business with.
Hi William. Thank you for sharing your experience with us. We understand how the process of canceling your plan and resolving your concerns could have been frustrating. We sincerely apologize for any inconvenience you encountered and for not meeting your expectations.
At Endurance, we strive to deliver customer-friendly support and simplify our processes to avoid misconceptions. It's disappointing to learn that wasn't reflected in your experience. We want to resolve any remaining issues promptly and ensure your satisfaction.
Please feel free to reach out to us directly at feedback@endurancedirect.com with further details about your transaction, cancelation, or refund issues you faced. We're committed to addressing your concerns.
We appreciate you choosing Endurance originally and genuinely endeavor to hopefully regain your trust in the future.
-The Endurance Team
Reviewed Oct. 15, 2025
Worst experience ever, after paying 15 months we file a claim. They said Carfax said the car is a total lose and they will not cover it..even though we have a clean clear green title and they refunded only $700 of the $2000 we paid them, they also told us it wasn't their job to look up carfax, it was ours...basically they stole our money..
Hi Belinda. Thank you for bringing this situation to our attention. We completely understand your frustration and disappointment with the recent issues regarding your claim related to your vehicle's status as per Carfax. We apologize if there were any lapses in communication and appreciate the considerable role that your concerns play in improving our support.
We would appreciate the chance to investigate this further and offer potential solutions. Please get in touch with us directly at feedback@endurancedirect.com so we can delve deeper and take concrete steps toward addressing the difficulties you have faced.
Your understanding as we navigate addressing your concerns is genuinely valued, and we look forward to offering clarity and next, facilitating an effective turnaround to amplify satisfaction going forward.
Thank you,The Endurance Team
Reviewed Oct. 14, 2025
My claim was denied, but I’m glad it was. The shop said I needed a new engine, but Endurance’s denial led me to find out the real issue was just a bad radiator cap. Saved me from a long, unnecessary repair.
Hi Don! Thank you for sharing your experience with us! We're happy to hear that the claim decision led to a discovery that saved you from an unnecessary, significant repair. It’s great to know that your proactive measures made such a positive difference. We appreciate your insight and encourage you to reach out anytime for support.
- The Endurance Team
Reviewed Oct. 13, 2025
I could not give them a lower mark than what I did because it wasn’t on there. Do not ever purchase any contract from Endurance because they will lie to you. They have deceptive practices. I bought a policy back in August. I waited the timeframe that I was told, and my car broke down, so I took it into where they said to take it, but they denied every claim and I told them that this is what I was told when I signed up that it was a bumper-to-bumper warranty and they turn around told me today. "Oh, we don’t have that and we don’t cover wear and tear." Avoid endurance at all costs. You’ll save your money.
Hi Gary. We understand the frustration you experienced with our service and apologize that you felt the coverage did not meet your expectations, especially during a stressful car breakdown situation. It's vital for us to provide accurate information about our protection plans and the coverage they include or exclude. We're genuinely disappointed to hear about the service difficulties you encountered with your claims.
We would appreciate the opportunity to look into your situation further, resolve any discrepancies, and discuss the details of what had been assured versus delivered. Please contact our team directly via feedback@endurancedirect.com to proceed in clarifying and supporting your experience the best we can. Our priority is to ensure clear communication about your plan and provide any necessary support for improved transparency in what's expected from us.
Your feedback is gathered to direct improvements everywhere required, fostering better protection and exposition incomparable to everyday industry activity.
-The Endurance Team
Reviewed Oct. 13, 2025
I bought an Endurance car warranty because I don’t want to end up with a big bill. I had CarShield before and was very dissatisfied because they wouldn’t pay for anything. Every year something went wrong with my air conditioning. One year it cost me $750, and the next year it was $1,500 because there was metal tubing and plastic and they weren't covered.
My initial experience signing up with Endurance was very good. I received my contract by email, but I haven’t been able to open it yet due to issues with my own system.
Hi Susan! Thank you for sharing your journey and experiences with us. It’s great to hear about the positive impression you've had with our customer service team and a smooth sign-up process with Endurance. We understand the importance of feeling confident and secure in your coverage, especially after previous challenges with automated policy vendors. We're dedicated to ensuring your peace of mind and work continuously to back our words with reliable action. We're here to help should you have any further questions or require assistance with accessing your contract material adequately. Please feel free to reach out with any concerns, and thank you for trusting Endurance with your vehicle protection needs. We look forward to providing seamless reliable service.
-The Endurance Team
Reviewed Oct. 13, 2025
I contacted Endurance customer service and spoke to a Mr. Rodney ** who was excellent. Mr. ** provided the information that I needed in prompt, timely manner and he was very courteous and professional. Endurance customer service is top notch.
Thank you so much for sharing your positive experience with our customer service team. We are thrilled to hear that Mr. Rodney provided you with prompt and courteous service. Your kind words about our team’s dedication mean a lot to us. We're here for you anytime!
- The Endurance Team
Reviewed Oct. 13, 2025
So I was a potential client but my finances changed and I couldn't continue to purchase the policy. My hold time was not long. Katherine was very nice and was able to remedy the situation for my best interest as I requested her to do so.. This was the best customer service experience I have had with a sales company. It was polite, quick, and complete. I expect no further charges will occur to my bank account because she assured me everything was cancelled. When I have a better financial situation I will be back together the service. Thank You.
Hi Jackie! Thank you so much for your positive feedback! We're happy to hear that you received outstanding customer service from Katherine, and that she could assist you efficiently. It’s great to know our efforts in customer care are recognized. We understand circumstances can change, and we look forward to welcoming you back when the time is right. Should you need any assistance in the future, we’re here for you. Thank you and take care!
- The Endurance Team
Reviewed Oct. 13, 2025
I used to have CarShield, and they were not good. So, I researched about five extended warranty companies, and to me, Endurance was the top one. I contacted them, and the representative I talked to was great. He did his job. He explained everything that I would be getting, what they don’t cover, and everything that they covered, and they covered more than what any other one would. The warranty activates in either 1,000 miles or 30 days, and I got perks like an oil change and roadside assistance.
Hi Wendy! Thank you for sharing your positive experience with us. We're thrilled to hear that our representative provided you with clear and professional assistance. It's fantastic to know that our coverage details and perks like oil changes and roadside assistance have made a positive impression on you. We appreciate your recommendation and are glad to be providing you with a coverage plan that meets your expectations without any hidden surprises. We're here to ensure your journey remains smooth and rewarding. If you ever have questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 12, 2025
I signed up ten days ago with Endurance, and everything was straight. Their customer service is great because I was sold the first time. It wasn’t like they’re just trying to force anything, and they sounded good when they explained everything. They started putting everything in motion to see. Then, I called back to find out about the payment, but I was told that they had to redo everything because of a mix up that happened in their system. They apologized for it, and now I’m just waiting for another 10 days before I could take my car to get it serviced. I also got unlimited miles, bumper-to-bumper, electronics, brakes, oil change. I would recommend them to a friend once I get everything going.
Hi Tim! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that despite the initial complication, our team was able to quickly resolve the payment issue and provide a lower monthly rate than expected. It's fantastic that you feel secure with the comprehensive coverage options we offer, and we're glad that our customer service lived up to your expectations. Your recommendation means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out. Safe travels and happy driving!
- The Endurance Team
Reviewed Oct. 12, 2025
I used to receive a lot of mail from Endurance, so I called them when I decided to pick up a warranty. I felt like it was the right time because the car is still low mileage. It’s a used car, and even though I own it, someone else originally paid for it, so I don’t really know what happened to it before. I’ve noticed electrical issues, like the screen going blank sometimes, and I wanted to be safe.
The two representatives I talked to went over the benefits with me, what was covered and what I can get once I pass the requirement miles and month. They explained everything and were very helpful.
Hi Joanne! Thank you so much for sharing your positive experience! We're thrilled that our customer service team was able to thoroughly assist you with selecting the right coverage for your needs. It's great to know that they provided clear and helpful information, ensuring peace of mind for your car. If you ever have more questions or need any assistance, please feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Oct. 12, 2025
I got the extended coverage from Endurance because I bought the vehicle for $10,000 and still have a loan on it. The signup process was pretty simple, took about 30 to 45 minutes. The representative who signed me up was very job-oriented and did a good job. He was able to handle everything over the phone.
Hi Chad! Thank you for sharing your positive experience with us! It’s reassuring to know that our representatives made the enrollment smooth and respectful of your pace. We're glad the process felt convenient over the phone, reflecting exactly what you were looking for. It's amazing to hear that our team could assist you effectively on this important decision. If you have more questions or need further support in the future, please just let us know. We’re here to assist whenever you need us. Thank you for choosing Endurance, and welcome aboard.
- The Endurance Team
Reviewed Oct. 12, 2025
I’m a 75-year-old on a limited income, so I needed help to get my car fixed if something happens. I’ve heard about Endurance for years and also heard from my dealership that CarShield don’t pay. It happened that I saw Endurance on TV and I remembered what I heard, so I decided to sign up with them. It went downhill after my initial call.
I kept getting these messages from Line 5 that there was a problem with my payment. Line 5 collected the payments for them, Endurance told me. I didn’t know why my payment didn’t go through. Maybe the money wasn't in the bank at the time, but I know it was in there when I called to get the service. I kept calling them all week, and no one called me back until 8:30 last night. I told him I’ve been calling them for four days at least and I didn’t want to talk to them at 8:30 at night. They could call me during decent business hours instead. I thought, if they couldn’t get back to me all of this time, what's gonna happen if there’s really a problem?
My brother told me to take my money and save it every month in case I have a problem with the car. I called Endurance the next morning and told them to cancel whatever I signed up with them. I just didn’t want any part of it, and I’m not gonna go through that.
Hi Fredricka. Thank you for reaching out and sharing your experience with Endurance. We truly appreciate your initial interest and apologize for any inconvenience caused by communication mishaps. Our aim is to deliver timely, effective solutions, and we regret that did not happen in this instance.
It is concerning to hear about the issues you faced with calls returned late in the evening and the related payment queries. Your peace of mind is very important, especially during emergencies, and we're sorry these expectations weren’t met.
If there’s anything further we can investigate or improve on from our end, please feel welcome to contact us through feedback@endurancedirect.com. We’re committed to resolving cases to your satisfaction and deeply appreciate your feedback, as it guides our ongoing improvement efforts.
Thank you once again for taking the time to express your thoughts. We hope to have the opportunity for restored trust at some point in the future.
Best regards,The Endurance Team
Reviewed Oct. 12, 2025
I heard about Endurance through my neighbor who said he has no issues with them. Purchasing was pretty simple. The plan options and cost weren’t too bad. I have not applied the warranty to my car yet, but I would like to see how it works in the near future.
Hi Edgardo! Thank you for sharing your thoughtful feedback! We're happy to hear about your positive initial experience with the purchase process at Endurance and that you found our plan options reasonable. While we're excited that you're satisfied so far, remember that our support team is here to assist whenever you use your coverage. We're confident you’ll appreciate it as much as your neighbor did. Thank you for recommending us—we're here for you whenever you need us.
- The Endurance Team
Reviewed Oct. 12, 2025
The coverage for the price is worth the investment. Signing up was easy. The representative had a professional attitude. She explained the contract thoroughly, and answered all my questions. She let me make my own decisions, and didn’t pressure me. Compared to other warranty companies, the minute you get on the phone, they want your credit card number so they can bill you. She did not do any of that. My experience with Endurance was great.
Hi Ron! Thank you for your thoughtful review! We're thrilled to hear that our representative was able to provide you with a stress-free and informative sign-up experience. Our team is committed to delivering excellent customer service, and your compliments mean a lot to us. We're glad that you feel comfortable with your decision to choose Endurance and we're eager to continue supporting your vehicle care needs. If you have any further questions or require assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 12, 2025
The guy at Endurance walked me through the sign up process and told me about everything–what was covered on the car. He sounded knowledgeable to me. My warranty ran out so I figured I should cover myself. Since it is a foreign car I need to get that taken care of just in case something should happen. I have recommended Endurance to a few people.
Hi Bonita! We're thrilled to hear about your positive experience with Endurance. It's great that our knowledgeable representative provided clarity and confidence throughout the sign-up process. Knowing you've recommended us from your satisfaction truly humbles us, and we appreciate your endorsement. If you need any further assistance or have any questions, please feel free to reach out. Welcome to the peace of mind Endurance offers!
- The Endurance Team
Reviewed Oct. 12, 2025
I went through many companies that say they could protect my vehicle. With those companies, I paid the initial fee to start it, but never sent me any information, and no cards. After that, I received a call asking me to pay my bill, and they would send the card and information. But at that point, I had already given up. I feel like this might not be the best fit for me. So, I went with Endurance after I watched them on a Youtube infomercial.
The information that the gentleman talked to me about Endurance, it seems like Endurance is really good, and it would be a possible fit for me.
I’m just waiting to find out when my monthly payment is due. And whether there’s any chance that I can make the payment next week, Thursday.
Hi Abraham! Thank you for the kind review! We're thrilled to hear you found our commercials compelling and that our representative provided informative assistance, easing some of the worries experienced with previous companies. Your positive engagement with our communication efforts is highly valued. We hope your expectations continue to be met as we assist you with finalizing details around your plan. Please reach out if there's anything further we can do to support your needs. Proud to count you as our customer!
- The Endurance Team
Reviewed Oct. 12, 2025
Absolutely horrible. Don't get them! I cancelled their service and I still haven't received my refund! Terrible company. They took my money without my permission and now I have to wait for them to give it back! Takes 6 weeks! What?! That's ridiculous. I would give it a no star if I could. Because they can't be trusted.
Hi Carmen. We apologize for your frustrating experience with our services and the concern regarding your unresolved refund. It's crucial for us to address this matter efficiently. Please contact our team at feedback@endurancedirect.com so we can expedite the process and resolve this to your satisfaction. We appreciate your patience and the opportunity to make amends. Thank you for highlighting your concerns—we are here to assist in alleviating them.
-The Endurance Team
Reviewed Oct. 12, 2025
I usually have a warranty on my car. I had a previous company, and I wanted a better experience. I went with Endurance because my manager referred them to me. The customer service rep was professional and courteous, and everything was fine.
Hi Bithiah! Thank you for sharing your positive experience with us! We're thrilled to hear that the sign-up process was smooth and that our representative treated you courteously and professionally. If you have any questions or need further assistance, please feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Oct. 12, 2025
I had a great experience signing up with Endurance. The representative was knowledgeable and explained everything very well. I got all the discounts that he could give me, and everything worked out perfect. I was looking for a no-deductible option because I already got powertrain coverage through the dealership. It was supposed to be $127, but I asked him how much it would be with no deductible, and he said it would be $6 more. That’s $133 a month. I really liked it. The deal that I got, I only have 29 payments total for 48 months. That saves me quite a bit of money. I mainly took it out for my wife. I have stage four cancer, and if something happens to me, my wife has the coverage.
Hi Joe! Thank you for sharing your positive experience with us! It's great to hear that our representative provided you with such exceptional service and that you found the coverage options and financial plan to suit your needs perfectly. We're thrilled to know the process was easy and fulfilling from start to finish. Your recommendation means the world to us, and we're looking forward to continuing to provide excellent support for you and your vehicle!
- The Endurance Team
Reviewed Oct. 12, 2025
My experience with Endurance was fine. The representative I talked to, Lacey, was helpful. She went over everything with me. But I just found out that the infotainment center on my Nissan isn’t covered. So, if I have a problem, I just have to see if it’s covered or not. The price is a little high, and I haven’t filed any claims yet, but I just have to have it for my vehicle.
Hi Joyce! Thank you for sharing your feedback with us. I am glad to hear that your sign-up process was smooth and that Lacey was able to assist effectively. We're truly sorry to hear about the coverage confusion regarding the infotainment center of your Nissan. Your insights are crucial as we continually work to enhance our offerings for our customers. We are open to discussing your concerns in more detail and exploring the available options in your protection plan to ensure clarity and satisfaction. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help!
- The Endurance Team
Reviewed Oct. 11, 2025
There’s nothing Endurance could’ve done any better. The customer service rep who helped me sign up was very nice.
Hi Brenda! Thank you for sharing your positive experience with us! We're happy to hear that our customer service met your expectations. We're grateful for your potential recommendations and look forward to continuing to provide quality service. If you have any questions or need assistance, please feel free to contact us anytime.
- The Endurance Team
Reviewed Oct. 11, 2025
I bought an older car and it had no warranty on it that’s why I bought Endurance. I have the plan for five years and I think it’s a little much but it is what it is. I didn’t realize I was gonna be putting out $6200 for five years. It sounds good when they tell you it’s $167 a month–it doesn’t sound like a lot of money. If they do what they say they’re gonna do when something happens to my car, then it will be worth it. But hopefully, I won’t have to use it.
Hi Ramona! Thank you for sharing your experience with us. We're glad to hear that the sign-up process and the initial customer service support were smooth for you. We want every customer to feel they are receiving valuable coverage for an investment they trust and find reasonable. We understand your concerns regarding the cost, and we're here to support your needs and ensure you feel the plan is worth every cent when it's time to utilize our service.
If you ever have additional feedback or questions, we welcome you to reach out to us—including any way we could help make your journey with Endurance rewarding. Thank you again, and here's to ensuring you get the most value from your coverage over its term.
-The Endurance Team
Reviewed Oct. 11, 2025
The warranty on my seven-year-old car expired last month, so I wanted a warranty that was gonna cover me. I contacted three companies. The person at Endurance talked like it wasn’t something I had to do, that it was an option, and that was one of the deciding factors. I don’t believe that the person who sold it to me would lie to me. He said it looked good and I should be okay with it. The plan started that same day and I was covered for four years.
I told friends mine is a very good plan but it might be a little higher than theirs would be. I was given a new car plan because I only have 40,000-some miles. They probably could get it cheaper than that. I told them it would be a great thing.
Hi Mary! Thank you for choosing Endurance and for sharing your positive experience with us. We're glad to hear that our salesperson made a great impression with a pressure-free approach, and that you're satisfied with the seamless signup process. We value your feedback regarding pricing and appreciate your recommendations to your friends. If you have any questions or need further assistance, we're always here to help. Welcome to the Endurance family, and here's to many years of driving with confidence!
- The Endurance Team
Reviewed Oct. 11, 2025
It’s been a little over a month since I signed up with Endurance. My son had some stuff go down. I loaned him about $13,000. And I realized if my truck breaks down bad, I’m not gonna have enough money to fix it. I had the name of Endurance in my phone and got all of my winterization done, and I thought this was the time to do it.
The customer service is excellent. I’m old and I don’t always understand everything and every question I had, but they were very patient. They explained some things a couple of different ways so that I could get it through my thick head. They were great.
Hi Marshall! Thank you for sharing your positive experience with Endurance. We're thrilled that our team provided the patience and attention to detail that met your needs, particularly during such key decisions. Your peace of mind is very important to us, and we’re here whenever you need assistance.
- The Endurance Team
Reviewed Oct. 11, 2025
I saw Endurance somewhere, maybe on TV. The customer service rep I talked to when I signed up was very helpful and knowledgeable.
Hi Paula! Thank you for sharing your experience! We're thrilled to hear that our representative was able to assist you so thoroughly during the sign-up process. At Endurance, we pride ourselves on our knowledgeable team and giving seamless service to new customers. Please don’t hesitate to reach out if you have any questions in the future. We're here to help!
- The Endurance Team
Reviewed Oct. 11, 2025
I got a truck I keep in good condition that’s about 11 or 12 years old with 95,000 miles. For my peace of mind, I wanted it to have some protection, so I looked at a couple of extended warranty companies. I saw that Endurance had a good reputation, so I signed up with them. Their representative I talked to was cordial and answered my questions.
Hi William! Thank you for sharing your positive experience! We're happy to hear that our sign-up process was straightforward and that one of our representatives was able to answer all your questions. It’s great you haven’t had to use the coverage yet, and we’re glad to provide you with that extra peace of mind for your truck. Should you ever need assistance, we're here to help. Welcome to the Endurance family, and happy driving!
- The Endurance Team
Reviewed Oct. 11, 2025
I had extended warranty from Endurance and I went with them because they’re one of the highest rated ones. And I like the sales guy too.
He actually reached out to me. And basically, he was a local guy up in Missouri. And I’m in Olathe, which is right close. I don’t think we knew some of the same people, but he used to work at a dealership down here in Olathe. He answered all my questions and everything. I said, I was buying a truck, and I was going to get it, but then they got a snafu on the title for about a month. So, I called him up, and he quoted me a price. When I called back about a month, the price was still the same. So, I just paid it all upfront.
Basically, this is my first time getting extended warranty. First time I’ve been involved in it. I got online and put my name in online, then my phone just blew up. The guy that called me before with some other company that they had on here, they were very pushy. They were very hard-sell people. Here’s my experience with that. I’m like, Fine. Send me the contract. We can’t send the contract until you send us a deposit. Well, I’m not sending you a deposit till you send me the contract. And Endurance was different. As soon as I talked with Endurance, he emailed me the contract, I got to look through it before I ever went with it.
Like I said, for me, it was like I talked to him. I mean, he called me, he emailed me. He called me the same day or the day after. I called him back, and he explained everything to me. I said, Look, here’s where I’m at. It’s going to be at least two weeks. He goes, Fine, no problem. And honestly, I got one email from Endurance, a follow-up email. And for me, I got jammed up getting the title thing done, So, I ended up getting the title on a Friday. I called that Monday, and it took about 15 minutes on the phone. They put my credit card right then and there, so it was very smooth.
Hi Michael! We’re thrilled to hear your positive experience with our Endurance and especially appreciate the feedback on the helpfulness and transparency of our sales representative. It’s fantastic to know that our straightforward and efficient service made the process easier for you.
While you felt the cost was higher compared to others, we’re glad the comprehensive coverage provided met your expectations and offered value. Thank you for recommending us for auto protection needs. Your satisfaction is our goal, and we’re here should you need any further assistance.
Thank you for being a valued customer!
- The Endurance Team
Reviewed Oct. 11, 2025
I would recommend Endurance. Their customer service was great.
Hi Donald! Thank you for acknowledging your recent experience with our team at Endurance. We’re thrilled to know that your sign-up process was smooth and exceptional, thanks in no small part to our dedicated representatives. We sincerely appreciate your recommendation and are grateful for your trust in our services. If you need any assistance in the future, please don't hesitate to reach out; we're here to help!
- The Endurance Team
Reviewed Oct. 11, 2025
When we bought our car they told us Endurance was the best you could have. Their reps were very pleasant and courteous. I have to wait a certain amount of time before I could use it. With way I drive, it’s going to take a while because I don’t go that far. The mileage is low on my car have.
Hi Carol! Thank you so much for sharing your positive experience and your 5-star recommendation! We're thrilled to hear that our team made the process seamless and were courteous in their approach. We appreciate your feedback regarding affordability and understand your perspective. We're always here to discuss the best options for you. If there's anything further we can assist with, please don't hesitate to reach out.
- The Endurance Team
Reviewed Oct. 11, 2025
The gentleman I talked to was really good and effective. He convinced me to get the extended warranty by telling me about the good things Endurance has and what they offer. I was pleased with what I heard from him, so I went with the company.
Hi Vernon! Thanks for sharing your positive experience with Endurance! We are happy to hear that our representative provided a smooth and effective sign-up process, enhancing your confidence in the coverage options we offer. We truly appreciate your recommendation and are excited to deliver reliable service as your coverage progresses.
- The Endurance Team
Reviewed Oct. 11, 2025
I had Endurance on another car, and I signed up for another vehicle. I never filed a claim, but I just have it for peace of mind. The representative who helped me sign up treated me extremely well on the phone, and the coverage I got met my expectations.
Hi Sherman! We're thrilled to hear about your positive experience with Endurance! Thank you for choosing us again and for your kind words regarding our customer service and coverage. Your trust and satisfaction are truly what we strive for. Should you need any assistance in the future, we’re always here to help. Wishing you continued peace of mind with your vehicle.
- The Endurance Team
Reviewed Oct. 11, 2025
I heard about Endurance either on Facebook or in a commercial. And the representative who helped me sign up was excellent.
Hi Karen! Thank you for sharing your positive experience with us. We're happy that you found our customer service team helpful and the sign-up process smooth. We strive to provide experiences just like yours. If there's anything more we can do as you continue with us, please feel free to reach out anytime. We’re here for you!
- The Endurance Team
Reviewed Oct. 11, 2025
I was also given roadside assistance and a loaner for the car if I need one for the duration of my car repairs. Given my experience with their customer service, as far as reaching out to talking with someone, I will refer them. It has been good.
Hi Natasha! We're thrilled to hear about your seamless and positive sign-up experience with Endurance. It's great to know that our agent's clear guidance helped you understand your coverage inclusively. The services mentioned, such as roadside assistance and access to a loaner car for major repairs, indeed aim to provide you direct peace of mind. We're excited about your plan to recommend us, and we're equally eager to continue delivering excellent customer service whenever you need us! Thank you for choosing us, and we're here if any questions arise.
- The Endurance Team
Reviewed Oct. 11, 2025
Endurance was the one that’s been doing the most advertising, so I just went with them. I didn’t even look at other companies. I signed up and went through the automated system, which was very easy. With the money that I invested, it seemed like getting it was the logical thing to do, that it’s worth the few payments. So far, I’m satisfied with it.
Hi Keith! We're thrilled to hear about your seamless experience with Endurance in securing protection for your vehicle. It's great that our straightforward sign-up process and effective communication brought you peace of mind. Thank you for investing your trust in Endurance; we look forward to providing outstanding service and support for years to come. If you ever have any questions, please don’t hesitate to reach out. Enjoy the peace of taking your driver with this coverage!
- The Endurance Team
Reviewed Oct. 11, 2025
My wife’s Durango was out of extended warranty, which we had through Mopar. Plus, my Dodge RAM was gonna be out soon. We looked into it, and I talked to Matthew who gave me the information, so we went ahead and signed up with Endurance. He did a fine job. We got along well that we laughed at each other’s jokes. I had a pleasurable experience with them.
Hi Alan! Thank you for sharing your experience with us. We're happy to hear Matthew made the sign-up process enjoyable and that you’ve enjoyed his customer service. We noticed you haven’t received your contract by mail yet; we apologize for this oversight. To address this issue, please contact our team at feedback@endurancedirect.com, and we would be glad to expedite the delivery and explore further digital options for your convenience in light of your current computer issues. We're grateful for your feedback and are pleased you would potentially recommend our services, promising to resolve your concerns swiftly.
- The Endurance Team
Reviewed Oct. 11, 2025
One of my friends was telling me how good Endurance was to him, and that as soon as he got one of his cars, he got them. I called them, and they gave me a pretty good quote. It was for my mom’s car, an Explorer. She doesn’t drive too much, but I just wanted her covered. I signed up, gave them a little information about the vehicle. It was pretty simple, and the rep was helpful. I’m thinking about getting the warranty on another vehicle I own, so I got her contact information. She was very grateful.
Hi Robert! Thank you for sharing your positive signup experience with us. We're happy to hear how straightforward you found the process and appreciate your positive feedback on our team member's professionalism. We're here to assist you whenever you're ready to add another vehicle or have further questions about your coverage. We look forward to continuing to provide you with great service.
- The Endurance Team
Reviewed Oct. 11, 2025
I’ve been thinking about getting an extended warranty for a while because my car’s getting older. I’ve had things go wrong the car, and it's expensive. I don't have a lot of extra money as I’m retired. Endurance is not all that expensive and I can afford it. It’s a good idea to get it. The process to sign up was easy. They were real nice, not pushy but enthusiastic. They asked me questions, and I answered them. Whoever I worked with was very helpful. I didn’t have any problems.
Hi Cheryl! Thank you for taking the time to share such a detailed and positive review. We're happy to hear that our sign-up process met your expectations and that our team was both pleasant and supportive. Providing you with peace of mind during your retirement is very important to us, especially considering the potential costs associated with unexpected repairs. We're thrilled that you're recommending us to your family and friends. If you have any questions or if there is anything further we can do for you, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 11, 2025
I asked my mechanic when I was looking for warranty companies, and he said Endurance was the best. The rep on the sign-up was helpful. I haven't had to use it since I just signed up, but I think they're doing a great job.
Hi Patrick! Thank you for sharing your positive experience with us! We're happy to hear that our customer service representative made the process smooth and easy for you. We're thrilled that your initial impression of Endurance has been so great and hope you continue to feel confident in the protection provided. If you ever need assistance or have any questions about your coverage, please don’t hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Oct. 11, 2025
I just got Endurance and the signup process was easy. The guy I spoke to was really great and I didn’t have any issues at all. I wish I would have done it a lot earlier because I have a 2015 Chevrolet Trax, and it’s not even worth as much as the insurance, so I don’t think it’s worthwhile because of the cost. But anyway, I got it, so I’m gonna use it. I haven’t had any claims, but they’re covering it, so there’s nothing wrong with it, and it’s a good thing to have.
Hi Theodore! Thank you for sharing your feedback with us! We’re happy to hear that you found the signup process straightforward and are satisfied with our customer service. We understand your concerns about the cost in relation to your current vehicle value, and we appreciate your candid reflection. Your insights are invaluable, and we’re glad to see you view us as a reliable company. Should you have any further questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 11, 2025
My sister was with Endurance, and I was with CarShield and didn’t like them, so I went with Endurance. The young man who wrote me up was so nice, and he was able to answer all the question I had at the time. I hope everything is included, but if it’s not, I guarantee I will be calling them back.
Hi Angelita! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that Josh made your sign-up process seamless and left such a memorable impression. It’s reassuring to know that our pricing and coverage meet your needs, especially in comparison to your experiences with other companies. Rest assured, we're committed to providing the reliability and support you're looking for. If you encounter any issues or have further queries, we're here to help. We truly value your trust in us and look forward to serving you well.
- The Endurance Team
Reviewed Oct. 11, 2025
The two people who helped me sign up with Endurance were phenomenal. They offered me some incentives, so they were both very helpful. I have a four-year contract for extensive coverage, and I only have pay for three years. They sent me an email asking me to shoot a video of my vehicle, which I thought was ridiculous. But the warranty is good and I’d recommend Endurance to others as long as it fit their needs.
Hi Tommy! Thank you for leaving such a detailed review about your experience with Endurance. We’re thrilled to hear you found our initial customer service representative so helpful and accommodating. We're also pleased that our follow-up was positive for you, and that our coverage options met your needs and expectations, including the incentive with the four-year contract. We do acknowledge your concern about the video request and regret any inconvenience it caused. We absolutely strive to streamline this process, and your feedback is immensely valuable in finding ways to enhance our initial dialogues. We are grateful for your willingness to recommend us and thank you for your trust and commitment. If you have any questions or need further assistance, please do not hesitate to reach out to our team.
- The Endurance Team
Reviewed Oct. 11, 2025
Endurance’s rep was informative, and that’s the reason I went with them. I saw the company on the internet, and I was looking for powertrain coverage. The rep wound up selling me the whole thing. He was very good, and I got a pretty reasonable deal.
Hi James! Thank you so much for sharing your fantastic experience! We're happy to hear that our representative was able to provide valuable information and assist you in choosing the perfect coverage option. It's great to know you found it to be a reasonable and satisfying decision. We also appreciate your readiness to recommend us to your friends and family, and we look forward to providing excellent service and coverage benefits. Should you need any assistance, we're here to support you.
- The Endurance Team
Reviewed Oct. 10, 2025
I have a friend that had Endurance who has been talking about it. I have also been seeing it being advertised on TV. He told me that he had some work done, and that they 100 paid for it with no problems. So, I had been thinking about it for a while. The representative who signed me up was very accurate and professional. He answered all the questions that I wanted. He did not try to force me into taking it out. I was very satisfied with how he explained to me all the pros and cons, and how it works. Sign up for it. It would be the best decision you can make if you have to put your car in something.
Hi Debra! Thank you for recommending us after your positive experience! We’re thrilled to know our representative provided professional and transparent service during the sign-up process. Meeting customers’ expectations with clear information is important to us. We're grateful for your support and readiness to recommend us, and we look forward to providing exceptional service every step of the way.
- The Endurance Team
Reviewed Oct. 10, 2025
I purchased a warranty for 2 of my cars. My compressor went out on my Cadillac Escalade. Endurance refused to repair it due to seal failure. I need a new compressor. This is just like the other warranty companies. No good
Hi Donald! Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you faced with your Cadillac Escalade's claim concerning the compressor's seal failure. We understand the frustration and share your disappointment when expectations aren't met.
Our primary goal is to ensure our protection plan provides the coverage that brings peace of mind, and we're eager to address your concerns directly. Please contact our team directly at feedback@endurancedirect.com, so we can explore the details of your contract and investigate what went wrong. We value the trust you grant us with your vehicular protection needs and are committed to improving your experience.
Thank you for your patience and the chance to make things right.
-The Endurance Team
Reviewed Oct. 10, 2025
I purchased the Endurance Advantage Preferred plan on 08/31/25. The plan included 4 yr/75,000-mile warranty with a wait period of 30 days and 1,000 miles. On 10/04/2025 I experienced problems with my vehicle and immediately took the vehicle the nearest dealership which was less than a half of mile away to find out what was the source of the problem. It turned out to be the u-joints and the drive shaft needed to be repaired. Upon looking at the Endurance policy, it stated the parts were covered under the policy.
When the dealership contacted Endurance, they were told by Endurance that it was a preexisting problem and would not be paying the claim. I called Endurance hoping to rectify the situation, but to no avail. I assured them the vehicle showed no warning or indication that this had been going on before I joined Endurance. The reason I was joining Endurance is because I didn't want any laps of coverage time between the policy I had with the dealership when I purchased the vehicle and the time of coverage with Endurance and that I had met the 1-month 1000-mile wait period. But Endurance is not willing to change their mind or give me their decision in writing. This seems to be a case of not being with the company not collecting enough payments before having to pay out a claim.
Hi Daniel. Thank you for sharing your experience. We empathize with the frustration you're experiencing, especially when ensuring protection through a protection plan. Our intention is always to provide straightforward and reliable service to each of our valued customers.
Please allow us to review your case further. Your feedback is significant for spearheading improvements and clarity within our support practices. Please contact our team directly via feedback@endurancedirect.com. We'll work closely with you to understand all specifics and aim for a fair resolution aligned with our core concerted values.
Thank you for your patience, and we take your concerns seriously as we continue enhancing our service quality supportively.
-The Endurance Team
Reviewed Oct. 10, 2025
I spent $2000 on my car, and I just knew I needed to put some kind of warranty on it so the next time something happens, I’d have that. Getting signed up with Endurance was easy. They knew my expectations and put me in a position where it was easy for me to make a decision. I’ve got bumper-to-bumper coverage, full service, and I have to wait 30 days before I can use it.
Hi Ralph! Thank you so much for your 5-star review! We're thrilled to hear that signing up with Endurance was simple and that our representative provided the coverage you were looking for. It's great that the app and payment setup are making things easy and intuitive for you. We appreciate your recommendation and look forward to being your partner on the road. If you ever have any questions or need assistance, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed Oct. 10, 2025
I wanted bumper-to-bumper coverage for my Sedan and I heard about Endurance on TV so I chose them because they were responsive. I called few companies, but Endurance got back to me. The representative I spoke to was very helpful and knowledgeable about their products and services.
The signup process was very easy. One improvement I would like to see a little more information about the actual product. You really have to talk to somebody to get information about the product and that’s not fair.
Hi Bonita! Thank you for sharing your feedback and your initial positive experience with our service. We're happy to hear that our representative provided you with the knowledgeable assistance you were looking for during the sign-up process. Your suggestion for more detailed product information on our website without needing to speak with a representative is appreciated, as we are always looking to improve the user experience. We hope your journey with us continues positively, and should you need any assistance or have any further feedback, please don’t hesitate to reach out. Welcome aboard!
- The Endurance Team
Reviewed Oct. 10, 2025
I canceled my policy the next day due to the poor review and after consulting with my brothers. Also, when I called to cancel the account manager was very rude until I hung up on him, and I called back to file a customer complaint. I don't think the warranty is good for my Benz.
Hi Chaz. Thank you for taking the time to share your feedback. We sincerely apologize for your recent experience with our company. It's concerning to hear about the challenges you faced during the cancellation process and your interaction with our account manager. Providing respectful and considerate customer service is essential, and your comment identifies areas where we immediate improvement is necessary.
We would like to speak with you directly to address the situation thoroughly and assist in resolving any unresolved matters regarding your account cancellation. Please contact our team directly via feedback@endurancedirect.com at your convenience, as we aim to restore your trust in our service by delivering a professional and accommodating response. Thank you once again for bringing this to our attention.
- The Endurance Team
Reviewed Oct. 10, 2025
Omg where do I start?. Endurance has been nothing but amazing for me. I have had them for almost 5 years. I recently just had to cancel a policy due to not having the vehicle anymore and the customer service rep Ms. Larita ** went above and beyond for me and just that call made me a lifetime customer
Thank you for sharing your incredible experience with us! We are happy to hear that you have had such a positive five-year journey with our service. We're thrilled that Ms. Larita provided you with exceptional customer support during your recent call. Your kind words mean a lot, and we're proud to count you as a lifetime customer. If you need any further assistance in the future, we're just a call away!
- The Endurance Team
Reviewed Oct. 10, 2025
Thank you so much Endurance for helping me with my car repair. I am so happy that I decided to trust Endurance as my car warranty providers. I have told all of my family and friends to go with Endurance for reliable service for their vehicles. Endurance has proven to me that I made the correct choice in calling you and again thank you for your outstanding service 😊.
Hi Shirley! Thank you for your enthusiastic review! We're thrilled to hear about your positive experience with our team at Endurance. Your recommendation to family and friends truly means the world to us. We're committed to providing outstanding service to help you and your vehicle stay on the road with peace of mind.
- The Endurance Team
Reviewed Oct. 10, 2025
I purchased Endurance for my 15-year-old car. The program started when they took my money. The signup process was very simple and not complicated at all. I have not actually talked to anyone in person or on the phone about Endurance. Everything I've done has been paperwork. Having Endurance is just peace of mind if you're not ready to purchase a vehicle or if your car is older.
Thank you for taking the time to share your experience with us! We're thrilled to hear that the sign-up process with Endurance was straightforward and that you found peace of mind with your coverage. If you have any questions in the future or need further assistance, please don't hesitate to reach out. We're here to help ensure you have a wonderful journey with us!
- The Endurance Team
Reviewed Oct. 10, 2025
I purchased a car in Chula Vista, California and I had just two months left on the warranty. The dealership suggested I sign up for Endurance. Doing that was easy. I called somebody and gave them the information. They were professional. If I have something major go wrong, they’re gonna take care of it because I paid them for it in full.
Hi Julie! Thank you for sharing your positive experience with Endurance. We're happy that enrolling was seamless and that you found reassurance in our coverage. We strive to provide peace of mind with our protection plans, and we're happy to see that you're satisfied with the protection we provide. We're committed to maintaining a premium service that fulfills our customers' needs. If you have any questions or require assistance, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Oct. 10, 2025
I was looking for bumper-to-bumper and I chose Endurance Warranty because they cover older cars. I took the vehicle to the auto dealer to have it worked on, and they dealt with them. The claim was easy, but I'm a little disappointed. I don't feel I got what I was promised.
The vehicle that I had taken in wasn't covered. And then they said that's $30 a day out of my pocket. So, I got the email to see what it covers. But it was so tiny, I could barely read it. I've asked for a physical card and paperwork to see what it's covered.
I tried reading it with a magnifying glass. But I haven't got anything other than a no on-a-repair, which I had to pay out of my pocket for $840. I will reach out to them. Because they promised me all kinds of stuff, and it's like, “It's not covered.”
Hi Debra. Thank you for taking the time to share your feedback with us. We're sorry to hear about the challenges you've encountered with your coverage, as clear communication and meeting expectations are critical to us. We realize how disappointments like claim denials, unexpected expenses, and possible misunderstanding of coverage can be stressful.
To address your concern in a timely and effective manner, please contact our team directly at feedback@endurancedirect.com with further details about your experience. We’re committed to investigating this thoroughly and working towards a satisfactory resolution.
Your input is invaluable to us, as it helps refine our processes to serve you and other valued customers better. Thank you for choosing Endurance.
Best,The Endurance Team
Reviewed Oct. 10, 2025
I had three wheel-bearings replaced on my 2014 Nissan Pathfinder. The process was very easy. I informed the service department I had Endurance. They completed their review, sent the information to Endurance. I also checked my policy, and the service was covered. I paid the $100 deductible. There were no questions, hassle, or wait time. Endurance gave their answer within minutes. I am very pleased with their quick response time, and hassle-free process in paying my claim. I would "highly recommend" Endurance to my friends and family. My mom referred me.
Hi Schlaunda! Thank you very much for sharing your fantastic experience with us! We are thrilled to hear that the process for replacing your wheel bearings went smoothly and was handled quickly. It’s great to know our response time and lack of hassle worked well for you.
A special thanks for recommending us, and a shoutout to your mom for her referral. We're committed to continuing to provide top-notch service that meets your needs effortlessly.
- The Endurance Team
Reviewed Oct. 10, 2025
The claims process was very easy and fast to get processed. The shop notified Endurance and everything was approved and repair completed. I couldn't have asked for anything better. Thanks Endurance for a fast, easy and painless process getting my car fixed.
Hi Jay! Thank you for sharing your experience with us! We're thrilled to hear that the claims process was quick and easy, allowing your repairs to be completed seamlessly. At Endurance, providing fast and efficient service is our top priority. We appreciate your feedback and are here anytime you need us.
- The Endurance Team
Reviewed Oct. 9, 2025
This was a very easy claim and response. My Chevy Traverse dealership in Neosho done amazing work. And the extended warranty was amazing. It was a very easy transition. Everyone said it was crazy to buy this policy. But at my last oil change they found out was wrong with my car and the estimate was almost 2000. And my extended warranty covered all the But my deductible.
Hi Brenda! Thank you for sharing such a positive experience with your coverage and your Chevy Traverse dealership in Neosho! We're happy to hear everything proceeded so smoothly and the claim process exceeded expectations by covering major repairs with minimal hassle. Buying coverage can indeed be beneficial and provide needed peace of mind when unexpected repairs arise. We're thrilled that you are satisfied with the coverage of the estimated $2000 issue you encountered. If you have any more feedback or need further assistance, we're here for you!
-The Endurance Team
Reviewed Oct. 9, 2025
We have 3 cars and 2 are with Endurance. Our experience and that of our mechanic has been quite good. No hassles! Just paid a small deductible and our mechanic handled the rest directly with Endurance. We took our cars into the mechanic. Waited for his input and gave our ok to fix the cars. Did not deal at all with Endurance. Very good business model.
Hi Walter! Thank you so much for your positive review! We’re thrilled to hear about your seamless experience with Endurance and our hassle-free process. We strive to make things smooth for both you and your mechanic. Your feedback is invaluable to us as we aim to continue providing excellent service.
Best regards,The Endurance Team
Reviewed Oct. 9, 2025
I made a claim for repairs for my car. I am very impressed with the entire process. Endurance approved the repairs to be made on the vehicle. I have not complaints about the service that they provided. I have been sharing my experience with Endurance with friends and family, I am very satisfied with this company.
Hi Gloria! Thank you for sharing your positive experience and the fantastic review of your interactions with Endurance. We are happy to hear that you were impressed with the repair process and that everything worked smoothly for your car's needs. Your satisfaction and continued support mean a lot to us, and it's great to know you're recommending our services to your friends and family. We're grateful to have customers like you and are here to assist whether you need us! Thanks for being part of the Endurance family.
-The Endurance Team
Reviewed Oct. 9, 2025
I called Endurance too see if certain parts were covered and talked to Mary Ann. She was very professional and good at her job. She had the answers for me in no time. I might also add She was very pleasing to talk with and easy to understand.
Hi Rodger! Thank you for sharing your positive experience! We're happy to hear that Mary Ann provided you with excellent service and prompt answers to your inquiries. We strive to offer smooth and helpful interactions, and we're thankful that you found our representative professional and easy to communicate with. If you have any more questions or need further assistance, please feel free to reach out anytime!
- The Endurance Team
Reviewed Oct. 9, 2025
Your company was very thorough and very helpful. It was the Nissan dealership that was falling behind in so many different areas. I am very pleased with this company. I have several of my friends and a family member who are also using Endurance now.. I am a senior citizen and I thank you so much for all you do and your help because I do not think I could have done it on my own.
Hi Naoma! Thank you so much for taking the time to share your positive experience with us! We are happy to know that our service has met your expectations and that you've found us helpful in navigating through your automotive concerns. It's gratifying to see that your satisfaction has even inspired others you know to choose our coverage. We are proud to serve you and are always here if you need further assistance. Thank you for your kind words, and rest assured, we'll continue to strive to provide the support senior members like you deserve.
- The Endurance Team
Reviewed Oct. 9, 2025
I was initially hesitant about purchasing an extended warranty, but my experience with Endurance has exceeded expectations. The claims process was efficient, and the mechanics partnered with Endurance kept me well-informed throughout. Based on my experience, I would confidently recommend Endurance to others.
Hi Shawnese! Thank you so much for sharing your positive feedback with us at Endurance. We're overjoyed to learn that the claims process and our communication with partner mechanics have exceeded your expectations. Recommending us to others truly means the world, and we're grateful for your trust in our services. Should you need any further assistance in the future, we're here and ready to help.
- The Endurance Team
Reviewed Oct. 9, 2025
I have 4 vehicles covered by Endurance and have been with them for about 4 years. I've had service on two of my vehicles and I am completely satisfied with the claims assistance and the customer service they provide. Other warranty companies are constantly vying for my business; but I'm quick to tell them to remove me from their call list; because I'm completely satisfied with Endurance. I immediately tell them to "STOP RIGHT THERE." I then let them know... "I am not interested in changing; cause If it ain't broke, why fix it?" Thank you Endurance!
Hi Catherine! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear how satisfied you are with our claims assistance and customer service for your vehicles over the years. It's fantastic to know that despite the many offers you receive from other companies, you continue to place your trust in us. If you ever need assistance or have questions, please don't hesitate to reach out. We're here to support you at every turn.
- The Endurance Team
Reviewed Oct. 9, 2025
I had no idea this would be so easy. I added some front end work done and it feels great and it was only a hundred bucks. I did not have to do anything. The mechanic shop took care of everything. The bill was $1,300. I paid approximately $1 because really saved me since I could no way afford to fix this.
Hi Louis! We're thrilled to hear about your enjoyable and seamless experience with us. We aim to make things easy and stress-free for our customers. Thank you for sharing such positive feedback. If there's anything more we can do for you, please feel free to reach out anytime!
- The Endurance Team
Reviewed Oct. 9, 2025
10/8/2025. Endurance Dispute. I am the owner of a BMW X5 that was taken to BWM due to concern of noise being generated in normal driving conditions. BMW dealership did the analysis and found the following: The front differential is internally grinding that can already be heard when the vehicle is moved in the parking lot. Root cause analysis was performed via stethoscope while the vehicle was raised on a vehicle hoist. Vehicle had DSC disabled and even at low speeds the grinding noise can be heard coming from inside the front differential. The wheel bearings are not causing a grinding noise, neither is the front drive shaft. Transfer case can also be ruled out due to not having any binding issues or noise emitting when driving on lift.
When the differential completely fails it either breaks at the input side and rips off the drive shaft and either damages engine and/or transmission. If it breaks on connecting side where it is bolted to the oil sump it breaks the oil sump itself. Either way the locking up of the front differential immediately immobilizes the vehicle resulting in a breakdown and extensive further repairs.
Major Safety concern: BMW raised the concern of safety by not doing the repair as requested. If it locks up it could pose a major accident risk. My understanding of the BMW findings were presented to an Endurance representative, and he did agree to the methods used of analysis and concurred that the parts should be replaced.
Two days later, Endurance home office notified BMW Greenville, SC that they wanted more physical evidence of failure. BMW’s technical people stated that to remove the part would require a complete engine tear down and still would not provide the physical evidence that Endurance is requiring. The part is small, and the good/fail criteria cannot be determined as it is no longer installed in an operating condition. To further add to the dilemma the part taken out cannot be placed back in the engine therefore a new part is required. Endurance wins as physical evidence cannot be demonstrated. Endurance knows this, how clever to evade this claim.
So where does that put me, by your definition physical evidence, it certainly puts me in a no-win situation. BMW stated the part was bad and they used the BMW approved standard method to determine the failure. And Endurance states that’s not enough! The reason we chose to go with Endurance was the assurance they sold my family that they were a reliable company. This letter of dispute was sent to Endurance by me, and they felt no responsibility for a return notification to me whatsoever. Again, BMW raised the concern of safety by not doing the repair as requested and Endurance felt no concern or understanding of the situation. I called customer service many times and they all in are responding reading from the same script. I would not recommend Endurance to anyone; they are not customer orientated. They are very deceiving to their customers. Their commercials shown on TV are far from the truth.
Hi Lawrence. Thank you for taking the time to detail your experience. We're sorry to hear about the challenges you're facing regarding your BMW X5 and differential issue. Our goal is to ensure peace of mind with our coverage, and it sounds like you've encountered an experience that falls short. The safety concerns and communication issues you've described should be treated with utmost priority, and we're committed to investigating further because they don't reflect our standards. Please reach out to our team directly at feedback@endurancedirect.com, so we can review your situation in more detail and aim to offer resolution quickly. Your commitment to safety and diligence on this matter deserve a timely, customer-focused solution.
Thank you,The Endurance Team
Reviewed Oct. 8, 2025
Endurance warranty is a joke! Once you get the warranty don't pay for anything!! And when you cancel you have to fill out a form to get notified. Before that they will keep you on the phone trying to get you keep warranty. Then transfer you to different customers service reps hopefully you would get tired of holding phone and hang up... They are so unprofessional so don't ever ever get these warranty. I spoke to people so many times trying to cancel. They will act like they did not get your cancellation request then they will tell you your credit will go bad when you cancel and stop paying... I'm warning all Endurance customers get out while you are ahead!! Do company know what their employee are doing!! I spoke with guy name Biaya **, they kept saying they did not received my cancellations. This was horrible. It took me 3 months to cancel. I even cancel my bank draft, but somehow they manage to withdraw the money for the payment.
Hi Cynthia. Thank you for sharing your experience with us. We deeply regret the difficulties you've encountered while attempting to cancel your warranty and the dissatisfaction encountered with our customer service. Your feedback is crucial as it highlights where improvements in handling and communication are urgent. We are committed to addressing such issues and seek your cooperation in resolving them. Please reach out to us directly at feedback@endurancedirect.com so that we may look into your specific situation with the urgency it deserves. It is important to us that our practices match the expectations of a supportive customer experience, aiming to work with you towards an appropriate outcome. Thank you again for bringing these concerns to our attention. We are committed to making things right.
- The Endurance Team
Reviewed Oct. 8, 2025
The insurance is a great idea for people who have older Vehicles and want to keep them. I do recommend this product WITH the additional protection of Gaskets. You may not think this is important and want to save money, however paying deductible and gasket replacements will cost more over time depending on the failures of the machine you drive. As for the cost payback benefits portion of this product: It is up to you as to the benefit.
As for me, I have had seals replaced in my front end and have not reached the cost of this insurance yet. However, you are paying for the repairs needed in one lump sum instead of over time. This is the same as putting in savings an amount to cover repairs in the hopes you will not need to use it until you sell off your vehicle for another (financial planning), where the average person does not do this. A little each month to Endurance equates to the amount you would have to place in the bank for repairs. Thus, Payback is in the eyes of the purchaser, and how you manage your funds. For me, this was a good ide,a and if available, I would purchase again if the truck I have qualifies after my term is complete. Thank you all for reading, hope this helps.
Hi Roberto! Thank you so much for sharing your detailed review. We're thrilled to hear that you're satisfied with our insurance offerings for older vehicles. We appreciate the insights you've shared regarding gaskets and the financial perspectives of using our coverage versus setting aside funds for repairs. Your thoughts mirror what many of our customers value. We're glad to hear you'd consider us again in the future. Thank you for recommending us and for choosing Endurance to safeguard your vehicle. If you have any more thoughts or feedback, please feel free to share them anytime.
- The Endurance Team
Reviewed Oct. 8, 2025
Was with a competitor but on a whim, I called Endurance. I liked the straightforward approach about the plans and no pressure. By the end of the call, I was an Endurance customer. Their coverage blew away the competition and I happily cancelled my previous warranty company. Endurance beat them in cost, coverage, and customer service.
We're thrilled you made the switch to Endurance and are enjoying the peace of mind our coverage provides. We're committed to offering superior plans at competitive rates coupled with exceptional customer service. If you have any questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for sharing your experience!
- The Endurance Team
Reviewed Oct. 8, 2025
I purchased and Endurance Warranty in early 2025 for my 2011 Nissan Murano to cover the powertrain and engine in case of a major breakdown. I paid $150.00 monthly for worthless policy. Just last week my vehicles transmission went out and the shop I took the vehicle to contacted Endurance only to be told they would not cover this claim due to the cost of the repair exceeding the value of the car. Make sure you check the value of your vehicle to make sure it's worth more than any major repair like a transmission. The sales team there will not tell you this and shame on them for unethical practice of theirs.
Hi Mark. Thank you for bringing your experience with us to our attention. We can understand your frustration with the recent coverage denial regarding your vehicle’s transmission. It’s important to us that our customers receive straight-forward, transparent information as well as the value you expect from your plan.
We would appreciate the opportunity to further investigate this and clarify any misunderstandings with the details of your coverage. Please contact us directly at feedback@endurancedirect.com. Your satisfaction is important, and we are committed to recognizing any improvements needed in communication that can enhance our service certainty.
Thank you.-The Endurance Team
Reviewed Oct. 7, 2025
Extremely satisfied with Endurance and I recommend endurance to friends and family.. They respond quickly so your repairs are done rapidly with no fuss or haggling back and forth... You are able to pick the repair shop of your choice so you will be using someone that you know and trust.. I am just a satisfied customer and I'm not being compensated in any way for my review!!
Hi Ernest! We're thrilled to hear about your positive experience with Endurance and are grateful for your recommendation to friends and family! It's always rewarding to know that our service has helped to make the repair process smooth and hassle-free for valued customers like you. If there’s ever anything else you need, please don’t hesitate to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Oct. 7, 2025
I had a breakdown on my F150 and the shop confirmed it was my transmission to be the issue. I am now waiting on the 3rd transmission to be replaced due to Endurance replacing it with “junk yard” parts. Also, I’m being told that I must pay an additional $500 each time they replace the “junk yard” part because the shop has a $500 handling fee.
Hi Brian. We’re truly sorry to hear about your experience with the repeated transmission issues and the additional fees for replacements. It sounds extremely frustrating to face a steep financial burden when relying on your protection plan for resolution. Your experience is not in line with the level of service we strive to provide every customer. We are eager to take a closer look at this matter. Please contact us directly at feedback@endurancedirect.com so we can assess the situation in more detail and work towards finding a meaningful solution for you. Your satisfaction is crucial to us and we're committed to addressing your concerns. Thank you for bringing this to our attention.
– The Endurance Team
Reviewed Oct. 7, 2025
The absolute best!!!! Had them before. Never any hassle and cover way better than others. They are fast. Cannot say enough GOOD about them!!!! The service people could not believe how easy they were to work with. They also now recommend them. I recommend them all the time. Way better than dealership extra warranties.
Hi Donna! Thank you so much for sharing your positive experience! We're thrilled to hear how effectively we've been able to serve you and earn your trust. It's great to know that both you and your service team find working with us easy and worthwhile! Your recommendations mean a lot to us, and we'll keep striving to exceed expectations. If there is anything more we can do to assist you in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Oct. 7, 2025
Transmission blew on my car. Found out that with my car IT IS NORMAL part of its maintenance schedule. I always wondered why I never needed to add transmission fluid, It is a sealed transmission, very normal. Just have to put in a new transmission. $11000 bill was made into $3800, thanks Endurance.
Hi Kenneth! Thank you for sharing your experience with us. We’re glad to hear that Endurance was able to assist you significantly in reducing the cost of your car repairs. Providing manageable solutions and support during such times is important to us. Should you have any more questions or need further assistance regarding your coverage moving forward, please feel free to reach out. We're here to help.
- The Endurance Team
Reviewed Oct. 7, 2025
My service advisor called Endurance to see if the repairs woukd be covered. The adjuster came out to see the car, told him it should be covered and then after submitting the official report to Endurance, it was indeed covered! It only took a few days and we knew the whole time where it was in the pipeline and when to expect the next step. Absolutely recommend!!
Hi Kelly! Thank you for your fantastic feedback! We're thrilled to hear that your experience with our service and coverage met your expectations, and that you felt informed every step of the way. It's great to know that you would recommend us. Your words will motivate our team to keep performing at their best.
- The Endurance Team
Reviewed Oct. 7, 2025
The claim process was so easy, they were on top of it with my auto repair guy, I'm so glad I pay for this affordable service! I would highly recommend Endurance to anyone that has car without warranty!..†he price I pay for the warranty service is worth every penny!
Hi Ronnie! Thank you for sharing your experience with us at Endurance. We're ecstatic to hear that the claim process was so smooth and that our team was effective in coordinating with your repair provider. It's great to know you find value in our service when covering your vehicle. We appreciate you recommending us to others and look forward to serving you in the future. If there's anything else we can do for you, please don't hesitate to reach out.
- The Endurance Team
Reviewed Oct. 7, 2025
Be sure that you know how to read and comprehend a very tricky contract. Because if you decide that you don't want Endurance , Auto, they're already in calculating how they are going to keep your money, I paid over $260 and decided to cancel very shortly after because I was worried that it was a scam. It turns out now I owe them money, and I paid my bill on time.
Hi Kendrick. Thank you for sharing your experience with us. We apologize for any confusion and frustration you've experienced regarding your contract and cancellation process. It seems there has been a misunderstanding or miscommunication, and we are keen to address these concerns directly. Please contact our team at feedback@endurancedirect.com, and we will review your situation to work towards a satisfactory resolution. Your feedback is valuable to us, and we are committed to ensuring clarity and fairness in our agreements with customers. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Oct. 7, 2025
I have a 2018 Lincoln Navigator which was a manufacturer's buyback vehicle due to EXCESSIVE OIL CONSUMPTION back when it had 19000 miles. That's it. It is clearly stated so CLEARLY in the Carfax. It now has 117000 miles. My Instrument Panel Cluster went out, (which had nothing to do with the EXCESSIVE OIL CONSUMPTION issue the truck had almost 100k miles ago) and it needed to be replaced. They denied the claim citing that the vehicle is considered a lemon because it was a manufacturer's buy back. It's very interesting that they did not consider my vehicle a lemon when they were signing up. Very shady and deceptive company. Steer clear.
Hi Gene. Thank you for sharing your concerns with us. We're sorry to hear about the issue regarding your 2018 Lincoln Navigator. Your experience with the claim denial certainly does not reflect the level of service we aim to provide. It's crucial for us to understand and address all particular circumstances around a buyback situation. We would appreciate the opportunity to discuss your situation further to see how we might assist. Please reach out to our team directly at feedback@endurancedirect.com, and we'll be happy to help investigate this further for you.
Thank you,-The Endurance Team
Reviewed Oct. 7, 2025
Everything is worded so they don’t have to pay anything. Bad experience to the point of scam. Would not pay a claim on a fuel pump it was worded, mechanical fuel pump, and everything in modern vehicles are all in the tank, which is not covered. I’m getting aggravated with this whole process.
Hi Lee. We apologize for the distress and aggravation caused by this situation. It appears there has been a misunderstanding regarding coverage details, especially concerning the fuel pump. Our goal is to ensure clear and effective communication with all our customers and help them as quickly as possible.
Please allow us the opportunity to look into this matter further and offer clarity on the coverage related to your experience. Please contact our team directly at feedback@endurancedirect.com. Your feedback is taken seriously and will help improve our coverage clarity and the customer handling process for future cases.
Thank you for bringing your experience to us, and rigorous efforts will be made to identify what went wrong here. We are determined to address this quickly and sincerely.
Thank you,The Endurance Team
Reviewed Oct. 7, 2025
It isn’t often that a product truly does what it says. Endurance has exceeded my expectations and I recommend it to anyone shopping for a warranty! It has been easy to work with my mechanic and he has found Endurance the only extended warranty that he would recommend!
Hi Pual! Thank you for sharing your enthusiastic review with us! We're thrilled to hear that Endurance not only met but exceeded your expectations. It's great to know your mechanic values our coverage as well. Your recommendation is truly appreciated, and we're excited to continue providing you with a top-notch experience.
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
