Endurance Warranty Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+2 more
About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
Filter by Rating
- (12,542)
- (2,482)
- (927)
- (408)
- (1,853)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 4, 2025
I signed up for Endurance Auto Warranty to have peace of mind with my vehicle, and overall, it has been a decent experience. The coverage options are flexible, and the pricing felt fair compared to other warranty providers. The signup process was smooth, and customer service was helpful when explaining my plan. However, when it came to filing a claim, I faced some delays. The approval process took longer than I expected, and I had to follow up multiple times to get updates. Eventually, my repair was covered, but the back-and-forth was frustrating. If you're patient and willing to deal with some extra steps, Endurance can be a solid choice for extended warranty coverage.
Hi James! Thank you for sharing your experience with us! We’re happy to hear that our coverage options and pricing met your expectations and appreciate that you found the signup process smooth and the customer service team helpful. We apologize for the delay you experienced when filing your claim and for any inconvenience it caused. Your feedback is invaluable and will help us improve our processes. If there’s anything more we can do to support you, please don't hesitate to reach out to us at feedback@endurancedirect.com. We value having you as a customer and assure you of our commitment to continue offering the peace of mind you signed up for.
Thank you,The Endurance Team
Reviewed March 4, 2025
I feel really good about getting the warranty that I got because, I have full coverage from the front to the rear, and I even got electrical with it, and I feel that that's amazing. It made me feel really satisfied with what the guy said about everything that's included with my plan. I was really satisfied with the whole conversation.
Hi, Steven. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed March 4, 2025
Mr ** was knowledgeable, very kind. Just a wonderful customer service experience. I was looking for a warranty at other places but he sold me because he knew his job. It's hard to get that kind of service today, please keep up the good work and hired more people like him.
Leslie, we’re so happy to hear you had a great experience with our customer service team! We’ll make sure that they receive the recognition they deserve. If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 3, 2025
Anytime I have called, my question(s) have been answered quickly and kindly. I recommend Endurance to you. I have had great luck in getting my only claim covered quickly and with ease. Endurance took care of everything.
Hi, Beth. Thank you for recommending us in your review! We’re glad your claims experience with us was quick and easy.
- Endurance
Reviewed March 3, 2025
I have experienced a easy and call process with Customer service. I was going to cancel but I was quickly reminded of great perks I can't get anywhere else. I was recommended a Endurance by my car junkie friend. Thank you.
Hi, Melea. We're so glad you chose to stay with us and that you love your Endurance benefits. We look forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed March 3, 2025
I have a 2007 Chevy Silverado with approximately 198K miles. Purchased Endurance Gold Package. First mechanical issue, Power Steering Pump totally went out. Confidently, took vehicle to Chevy Dealership for Diagnostic test. Problem identified on the first day. Dealership contacted Endurance to initiate claim. At this point, the vehicle must stay with the dealership until repair are complete or claim is denied.
Three days later, I get a call that the claim was denied. Called Endurance to get clarification on the denied claim. After I spoke to customer service, I made the decision to cancel the policy. Got transferred over to another department to initiate cancelation. The agent spent almost an hour trying to justify keeping the policy and attempting to explain why the repair wasn't covered. In the end, the agent suspended my payments for about 4 months and lowered my monthly payment to convince me to keep the policy and compensate me for the issue. I took my vehicle to a local mechanic to have the work done for a reasonable price and excellent service. The owner of the shop, said that the extended warranties are not worth the hassle and to simply put money aside for unexpected repairs. Advice that made sense and advice that I actually took.
At this point, I still have the extended warranty, due to the compensation package the agent gave me, so I'm still covered just in case something major happens that's actually covered by my policy. Fast forward four or five months, I started having issues with my transmission, which is definitely covered according to the policy. Once again, confidently took it to the dealership. Once again but this time, after a week and half, without a vehicle, I received a call that the claim was denied. At this point, I'm done!
Called to cancel again. Different agent asks me to reconsider. Recommends another payment deferment and possible lower monthly premium. Didn't finalize the cancelation, was asked to think about it and the agent would call me back the next day. Next day no call. I contacted Endurance again, a different agent started talking about a cancelation letter and trying to convince me to keep the policy. Couldn't finish the call due to an appointment. At this point, I'm done with Endurance. Will call back later today and finalize cancelation.
Hi Charles. We appreciate you sharing your detailed experience with us. It seems we've missed the mark in providing the resolution and assurance you expect from a vehicle coverage. It's crucial for us to uphold strong communication and clear next steps during such processes to prevent further dissatisfaction. Your feedback signals areas we need to desperately improve, especially in handling claims and enhancing our services' clarity. It's important to us that lingering issues are fully addressed. Please reach out at feedback@endurancedirect.com so we can discuss your account further and aim for your complete satisfaction. Thank you.
- The Endurance Team
Reviewed March 3, 2025
Denise ** helped me with my recently purchased Premium and Elite warranty. She was very helpful and even fulfilled my in writing requests. Top notch service from start to finish. I would recommend this service to anyone needing an extended vehicle warranty.
Hi Eli! Thank you for sharing your positive experience with Denise and our vehicle protection services! We are thrilled to hear that you received such helpful support with your Premium and Elite protection plan. Your recommendation means a lot to us, and we're here to assist should you need anything in the future.
- The Endurance Team
Reviewed March 3, 2025
My customer rep was awesome and took care of my issues quickly. I appreciate all he did for me. He was very attentive and listened to my concerns. This was all handled in an expedient manner and I am grateful.
Hi Kathy! We're thrilled to hear that our representative provided you with excellent service! Taking care of your issues promptly and attentively is our top priority. We will ensure that your appreciation is shared with the team. Thank you for choosing us—your positive feedback truly inspires us!
- The Endurance Team
Reviewed March 3, 2025
I purchased a $3000 service agreement with Endurance. This ended up being a very bad decision. It took them 6 weeks to approve my claim. They tried everything in their arsenal to try and deny the claim and I was offered no help whatsoever by their customer service and claims teams. They also only cover up to 5 days of a car rental so this whole 2+ months without a vehicle I've had to pay out of pocket. Don't waste your money with them!
Hi Justina. Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the challenges you faced with your claim approval process and your experiences with our customer service and claims teams. Additionally, we understand the frustration regarding the limit on your car rental reimbursement.
We value your feedback, as it is crucial in helping us improve our services. We would like to investigate your situation further and strive for a satisfactory resolution. Please reach out to us at feedback@endurancedirect.com, and one of our team members will connect with you directly to address your concerns promptly.
Thank you for allowing us the opportunity to improve your experience. We are committed to ensuring better outcomes and appreciate your patience as we delve into this matter further.
- The Endurance Team
Reviewed March 3, 2025
I called in for the very first time and my representative Mrs. ** gave excellent customer service care. I didn't have any information before I called. She gave everything I needed to get started. I feel more relaxed now. Thank you Endurance for everything. My car was puttering then the check engine light popped up. I just made it home to give Endurance a call. I am very thankful to have them.
Hi Tracy! We're thrilled to hear about your positive experience with Mrs. ** and our team! It's so great to know you feel more at ease with the assistance you've received. At Endurance, we aim to provide excellent support, especially when life's unexpected moments like a check engine light occur. Should you need any more help, please don't hesitate to reach out. We're here for you anytime!
- The Endurance Team
Reviewed March 2, 2025
We had a frustrating incident with our previous warranty provider where we were left stranded on the side of the road for eight hours when our transmission failed, and it took three weeks for them to resolve the issue. So, we decided to switch to Endurance. My wife is a big fan of Danica Patrick, who endorses them, and we had seen many of their commercials over the years, which piqued our interest. Purchasing the warranty from Endurance was straightforward. I did it over the phone with a representative who coincidentally lived nearby.
The coverage seemed promising, and although we haven't needed to use it yet, the terms look good according to the part of the policy I've read. Our trusted mechanic, whom I've known for over two decades and who managed my company's fleet vehicles, also recommended Endurance, which gave me additional confidence. I was pleasantly surprised by the reasonable pricing, especially given our car's age and mileage. The contract and details provided were as discussed over the phone, and I appreciated their transparency and efficiency.
Hi Paul! Thank you for sharing your detailed experience with us! We're happy to hear that both the signup process and the coverage have met your expectations. It's great that our reputation and transparency resonated with you and instilled confidence—enough to encourage the transition after a challenging experience. Your trusted mechanic’s recommendation and your impression of our representative acknowledge the quality service we're proud to offer. If there's anything else you need or whenever you’re ready to utilize your coverage, we're here to ensure you receive the excellent support you already expect. Welcome to the Endurance family, and thanks for choosing us for your automotive peace of mind!
-Endurance
Reviewed March 2, 2025
An employee at a dealership recommended Endurance and the sign-up process was straightforward for me. They explained the coverage thoroughly, covering everything at 100%, unlike my previous warranty provider where I had to pay out of pocket for services despite having a warranty. Endurance offered a plan which included all accommodations at a reasonable price, covering my new and used vehicles. The program activates after 1,000 miles or approximately 30 days, which was important because of the age of my 7-year-old vehicle that I rely on for work.
The customer service at Endurance was commendable. Initially, they suggested a plan that was a bit pricey, but they worked with me to find a suitable financial option by extending the coverage term to 60 months. Essentially, if I paid for two years, I received an additional two years at no extra cost, which was a better fit for me than my previous provider.
Hi Wendell! Thank you for sharing your fantastic experience with us! We're thrilled to know that our team was able to guide you through the coverage options and find the best plan for your needs at a great value. We’re happy you found the sign-up process straightforward and appreciated our provision of comprehensive coverage for both your new and used vehicles. It's great to hear that our customer service worked with you to offer manageable financial solutions, enhancing your satisfaction compared to previous providers. If you need further assistance, please feel free to reach out. We're here to support you anytime!
- The Endurance Team
Reviewed March 2, 2025
I had my car repaired at Adams Auto in Houston, Texas and I asked one of the service guys for good recommendations on extended car warranties. He gave me three of them and Endurance were the first one that I called. They offered everything I was looking for, and I was really impressed with the price and the warranty details. The young lady who signed me up was very informative and explained everything clearly. Her thorough explanations and knowledge made me happy with my decision.
The signup process was smooth. I was pleased with how professionally everything was handled, and all my questions were promptly answered. I would definitely recommend Endurance to a friend or family member. The coverage perks are attractive, particularly the rental car availability if my car goes into the shop, which offers peace of mind if my car breaks down. Also, I was told that if I break down out of town, they'll put me up in a hotel, and having just a $100 deductible while Endurance covers the rest of the repairs is a major plus.
Hi Judylen! Thank you so much for sharing your positive experience! We are thrilled to learn that our team could provide you with clear and helpful guidance while selecting Endurance for your auto protection needs. It's great to hear that you're pleased with the coverage perks like rental cars during repairs and the peace of mind that comes with being covered when unexpected breakdowns happen. Your recommendation means a lot to us, and we're dedicated to maintaining this level of excellence as you move forward with your coverage. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 2, 2025
After reading a recommendation just like this I purchased a "warranty" from Endurance. Worst possible choice I could have made. I ended up needing to use what I had purchased from Endurance only to lose my vehicle and end up battling the finance company in court. I contacted Endurance about needing to use the "warranty" I had purchased, went to the dealership that I was instructed to take my vehicle to and had the dealership contact Endurance once they submitted the paperwork to get the things done my vehicle needed. Endurance told me that I was 100% covered for what the dealership submitted to them. Halfway through the work Endurance backed out of their commitment and left e with a bill I could not afford. I lost my vehicle and now I'm in court battling the finance company.
I would not recommend Endurance to my worst enemy! Not only did I lose my vehicle and am fighting money issues in court, my credit rating took a nose dive and I am still unable to get financing to get another vehicle. Never again will I purchase something by Consumer Reports recommendation and never again will I do business with Endurance.
We apologize for the experience you've had, and it's important to us to address your concerns effectively. It's deeply distressing to hear about the issues with your coverage and the implications beyond that reach into personal financing challenges. We take situations like these very seriously as customer satisfaction should never compromise anyone's financial or personal state.
Ensuring a reliable and transparent service is fundamental to us. We urge you to contact us directly at feedback@endurancedirect.com, enabling us to thoroughly investigate this issue and work towards resolving your concerns. Your voice is important and essential in enhancing the integrity of our service fulfilled to our customer’s specifications.
Thank you for bringing these matters to our attention. We're committed to addressing them with utmost priority.
- The Endurance Team
Reviewed March 2, 2025
What impressed me the most about Endurance is their coverage—it practically covers everything. Plus, I have the flexibility to use any dealer or authorized mechanic. The pricing was also quite reasonable. The sign-up process was straightforward; I spoke with a rep who provided me with detailed information and followed up with an email. It was an enjoyable experience speaking with them for the first time. I'm happy with the service I've received so far.
Hi Rodney! We’re thrilled to hear that you're happy with your Endurance experience and that the coverage, flexibility, and pricing met your expectations. Providing detailed information and follow-up is what we aim for, and it's gratifying to know you appreciated the smooth sign-up process with our team. If you ever have any more questions, please don’t hesitate to reach out. Thank you for your feedback!
- The Endurance Team
Reviewed March 2, 2025
I came across Endurance after doing some research through Consumer Reports and ConsumerAffairs. Our warranty had expired about a year ago on our Jeep, and knowing how costly repairs can be these days, I felt it was necessary to find the right extended coverage for our needs.
The interaction with the representative during the sign-up was very pleasant. She was knowledgeable, clear, and made it easy for my wife and I to discuss our options together. The representative stood out for her ease of communication and focus.
We’ve been approved for about a month now, and the policy activates after 30 days and 1000 miles. We haven't reached those yet. Getting this coverage was crucial because of the high cost of potential repairs — like those for the transmission or brake lines — as well as the complexity of modern cars that makes it hard for anyone to do their own repairs anymore.
The coverage is comprehensive, essentially bumper to bumper, reminiscent of the old terms we used to use. I would rate my experience with Endurance as a 5, indicating I am very satisfied, and I've already recommended this service to friends. The process was smooth and I believe it will allow us to keep our car longer than we initially planned.
Hi William! Thank you for your glowing 5-star review! We're thrilled to hear that your sign-up process with Endurance was smooth and that our representative provided knowledgeable and clear communication that met your needs. Ensuring you're fully supported with comprehensive coverage gives us joy because it makes a real difference for your peace of mind and vehicle's longevity. If you ever have any questions or need further assistance, please don't hesitate to contact us. We appreciate your recommendations to your friends and are excited to continue serving your needs!
- The Endurance Team
Reviewed March 2, 2025
My experience with the Endurance rep was good. Endurance provided a discount upon initial sign-up. The rep gave me all the necessary information regarding coverage and the different levels of plans they offer, and I felt satisfied with his service. He appeared knowledgeable about the product.
I would recommend Endurance to friends and family seeking an auto warranty.
Hi Thomas! Thank you so much for recommending us and sharing your excellent experience. We're happy to hear that our representative was able to provide you with all the necessary information and that you are satisfied with your coverage plan. We're thrilled to have you as part of the Endurance family and are committed to continuing to serve you well.
- The Endurance Team
Reviewed March 2, 2025
My experience during the sign-up process was good, although I wasn't thrilled about needing to join that particular day with my vehicle. I ended up using the coverage with my brother’s vehicle instead, as I decided I couldn't afford it with mine. Overall, the sign-up process was satisfactory.
During the sign-up process, the customer service was good. However, the sales representative mentioned things that I felt were typical sales tactics, like urgency to join immediately for the best deal. It seemed like standard sales pressure, which is common in the industry.
Hi Ivey! Thank you for sharing your experience with us! We're glad to hear that your sign-up process was satisfactory and that our customer service team made you feel well-served. We always aim to offer the best possible service and understand your feedback regarding standard sales pitches. Such strategies can indeed feel a bit eager at times, and we appreciate your openness on this front. If you have further questions or need assistance in the future, please don't hesitate to reach out.
-The Endurance Team
Reviewed March 2, 2025
Thank you for treating us like humans instead of a number. We thank you for kindness. We had "Car Shield" but happy to be with Endurance. Not saying anything bad about Car Shield. I feel more comfortable having you care for us and our automobile. Our little Ruby (Toyota) certainly feels better. Again we thank you so very much. YES YES YES,
Hi Steven! Thank you so much for your heartfelt endorsement. We're thrilled to hear you feel appreciated and comfortable under our care at Endurance. We aim to treat each customer with kindness and gather inspiration from hearing your positive experience with "little Ruby." We look forward to continuing to support you and your Toyota in any way we can. If you have any questions in the future, please feel free to reach out. Your enthusiasm and satisfaction are incredibly rewarding to us.
- The Endurance Team
Reviewed March 1, 2025
I signed up for an auto warranty with Endurance and although I haven't had to file a claim yet, the process so far has been decent. I transferred my existing plan to a new truck, and I found their warranty to be more favorable than what dealers offer. The customer service team was helpful throughout this process, and I've already recommended Endurance to three of my friends.
However, I encountered some challenges with their website and app. The platform wasn't comprehensive enough for specific tasks like canceling a policy and transferring it to a new vehicle, which required me to make several calls and even send a certified letter. While I understand the need for verification, the website could be more user-friendly.
Overall, I've been satisfied with the service, and I rate it highly for customer support. The products and coverage seem promising, although I'm hopeful I won't have to use them. The pricing is reasonable but could be better given my truck's new condition. I rated it a three due to the room for improvement. Despite these issues, Endurance has been a good choice for my auto warranty needs.
Hi Jeffrey! Thank you for sharing your experience with Endurance. We're happy to hear that our coverage has been favorable, and that our customer service team was a helpful presence. Your feedback on the website and app experience is invaluable, and we're committed to enhancing their user-friendliness for better convenience in the future.
We're grateful for the trust you've shown in recommending Endurance to your friends. Please don't hesitate to reach out for any assistance you may need. We look forward to continuing to meet your auto protection needs effectively.
- The Endurance Team
Reviewed March 1, 2025
While I was at my doctor appointment, an advertisement on the TV caught my attention. The program highlighted their commitment to excellent customer service, which is something I value highly. Whenever I receive good customer service, I'm inclined to engage with the business, and the advertisement seemed to align with my expectations of great service. The representative who signed me up for the program was very professional and did an outstanding job. Although I don't recall every detail of how the policy was explained, they did send me a packet afterward. Initially, I paid $29.95 down, and the monthly payment is set at $189. This was part of a promotional offer at the time, and I didn't need to negotiate.
Having this extended coverage is crucial for me because you never know when your car might stop or encounter issues, as it's man-made and can fail unexpectedly. I would tell friends and family that Endurance Auto Warranty provides good customer service and, in case of a problem, they tow your vehicle to an authorized shop to diagnose and fix the issue. Though I don't remember receiving perks like roadside assistance or oil changes, I keep track of my own maintenance records.
Hi Jerry! Thank you so much for sharing your experiences with us. We're thrilled to hear that both our television ad and our promotional offers met your expectations. Our mission at Endurance is to provide seamless and reliable services, from initial sign-up to lifetime coverage. It’s great to know that our professional and keen customer service appeals directly to what is important to you. Should you have further needs related to your plan or wish to enquire about potential perks, simply reach out. We look forward to continuing your satisfaction journey, ensuring you always have peace of mind.
- The Endurance Team
Reviewed March 1, 2025
I first heard about Endurance through my local BMW dealership when I purchased a used BMW X5 about a year ago. People online often talk about the risks of owning a luxury vehicle without warranty protection, so I took the dealership's advice and got Endurance once my factory warranty expired. I encountered some issues with my car, specifically with the transfer case and differential, within six weeks of purchasing the warranty, and Endurance effectively covered these repairs. However, they were a bit slower with the second claim as they needed to inspect the vehicle.
The protection specialist who signed me up was great, like chatting with a friend. We had a long discussion about the importance of adding my vehicle under the protection plan, especially after my earlier experiences. The package I selected was for four years or 100,000 miles, with activation starting after 30 days and 1,000 miles. I definitely recommend having a warranty like Endurance for vehicle repairs, as even minor repairs can be quite costly. In my experience, having this protection plan pays off in a few years.
Hi Joseph! Thank you so much for taking the time to share your experience with Endurance. We’re happy to hear that our protection plan has been valuable, especially with luxury vehicle repairs. It’s excellent to know that your initial claims, such as the transfer case and differential problems, were effectively handled. We apologize for any delays encountered with subsequent claims; ensuring efficient service is our top priority.
We're glad your interactions with our protection specialist felt personal and supportive. The details about your plan package clearly reflect how well-suited our options can be for different needs and budgets. Your insights on the cost-efficacy of having a protection plan like Endurance truly resonate, emphasizing our goal to relieve some anticipate vehicle repair burden.
Should you have any further questions or require assistance as you enjoy your BMW X5 trouble-free, please do not hesitate to reach out. Thank you once again for choosing Endurance!
- The Endurance Team
Reviewed March 1, 2025
After previously having to let my warranty with Endurance Auto Warranty go for financial reasons, I reinstated it. When I got back into a better position, I chose to pick it back up, mainly because I had a positive experience with them in the past.
The purchasing process with Endurance was smooth and overall great. I found their options to be quite reasonable, and the cost was cheaper than what I had been offered before. Currently, my 2013 Silverado is covered under their plan.
Though I haven't had to make a claim yet, I have had a great experience so far in terms of getting back with Endurance. I would definitely recommend them to others based on my experiences with both the product and customer service.
Hi William! Thank you for sharing your positive experience with Endurance! We're happy to hear that reinstating your coverage was smooth and that you found our options and pricing favorable. It’s awesome to know you have had a great experience thus far, and we truly appreciate your recommendation. Should you have any questions or need assistance in the future, we’re here for you.
- The Endurance Team
Reviewed March 1, 2025
I like that Endurance has a direct connection, meaning no third-party involvement, which I preferred over other companies like CarShield. I live in Reno and, after winning some money unexpectedly, I bought a new car. Due to my previous good driving record, I felt more comfortable getting an extended warranty rather than full insurance coverage since you never know with used cars.
The sales representative, Steve, was excellent. He understood my concerns about auto payments since I'm on Social Security and helped arrange for payments to be taken out after the due date. I haven't gone through my contract completely, but someone looked at it and assured me it covers main components, like the transmission and 4-wheel drive, which I was worried about.
Overall, the sign-up process went well. I rated the process, sales representative, and policy price as excellent. The website also provided a good comparison between different companies. Regarding the coverage, I'm satisfied with what I've seen.
Hi Sandra! Thank you for sharing your story! We're thrilled to hear you had such a pleasant experience with Steve, who guided you through your payment arrangement with care. It's great to know that you're satisfied with your chosen coverage and found value in the comparisons our website offers. If you have further questions about your contract, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed March 1, 2025
Definitely a scam. Make sure to read the fine print. I purchased a used vehicle 10 years ago that had custom wheels on it. Filed a claim for engine repair and the claim was denied due to tire size on the vehicle being different than what was on the inner door. Remember that’s how I purchased the vehicle and made no modifications to the car. Paid for several months with no benefits. Buyer Beware. The goal of endurance is to not pay a claim. I guess that’s how they pay for the expensive commercials.
Thaddeus, we're sorry to hear about your negative experience. We have high expectations at Endurance and would like to assure you that our goal is to provide quality service and resolve claims fairly. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.
Thank you,The Endurance Team
Reviewed March 1, 2025
My husband, who was my mechanic, passed away and I needed someone to take care of my car. The sign-up process with Endurance was smooth and straightforward. I had to call them back to change account numbers, but that went smoothly too.
I would recommend their sign-up process to others. The customer service has been excellent; everyone I've interacted with has been nice and very helpful.
As for the product and coverage, if they deliver what was promised during the sign-up process, I would rate it a 5. The price of the coverage seems fair, so I rate that a 5 as well.
Overall, I am pleased with my initial experience with Endurance Auto Warranty and would recommend them to others.
Hi, Diane. We’re so sorry for your loss. We truly appreciate you taking the time to share your experience during such a difficult time. It means a lot to know our team was able to support you, and we’re grateful for your recommendation.
- Endurance
Reviewed March 1, 2025
I reached out to Endurance for an auto warranty and initially just wanted pricing information. I was impressed by their follow-up; they respected my decision to discuss with my wife before committing, unlike another company, who did not call back. While Endurance also tried to make the deal on the spot by lowering prices, they did return my call as promised, which was appreciated. In terms of coverage, I opted for a comprehensive plan offering bumper-to-bumper protection. There was a slight increase in monthly cost due to my vehicle's four-wheel drive feature, which I found reasonable. One suggestion for improvement during the sign-up process: When customers indicate they're merely shopping around, sales agents should respect that and refrain from aggressive price cuts. But overall, I would rate my experience five stars for their service and follow-up.
Hi, Randy. Thank you so much for this 5-star review. We appreciate you being a customer and are glad to hear that our team provided you with a positive experience. We’re here for you anytime.
- Endurance
Reviewed March 1, 2025
I'm more comfortable with a warranty on my used vehicle, especially since it's paid off. The cost of $144 a month seemed like affordable insurance for the next three years.
During the sign-up process, I found the representative to be decent, though I did wish for more detailed answers to some of my questions. Even though I didn't sign up immediately, the steps were straightforward. I believe the sign-up was simple; they asked a lot of questions, mainly needing my vehicle's mileage.
While I'm satisfied with the sign-up and customer service experience, rating it highly, I have some reservations about the coverage details. The representative mentioned it covers the motor, transmission, and air conditioning, but I haven't received comprehensive documentation outlining everything that's included. This lack of clarity is the reason I would rate the coverage discussion a bit lower.
The sales process was pretty good. I learned about Endurance through a letter and was prompted to call after seeing their ad on TV. I signed up partly to get more information, although I ended up agreeing to the coverage. For this aspect, I'd also give a decent rating.
In terms of pricing, I think it's fair, but I'd like more specific information about what my plan covers. I've heard it won't cost more than $100 out of pocket, which sounds great, but I'm still unsure about the exact coverage.
Overall, I hope and expect this to be a good experience. As someone who is semi-retired with paid-off vehicles, this plan feels like a beneficial deal.
Larry, thank you so much for sharing your feedback about our service. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- Endurance
Reviewed March 1, 2025
Endurance is definitely one of the best warranty companies, if not the best. I had over $6000 worth of repairs On my car. I had a lot of suspension work to be done and none of it was denied. The claim process is absolutely amazing. You get what you pay for with this company. And when it's time for renewal, I will definitely be renewing my extended warranty.
Laszlo, We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle. We appreciate your recommendation and are here to help when you're ready to renew your plan!
- Endurance
Reviewed March 1, 2025
During the sign-up process, I found the Endurance rep knowledgeable but a bit pushy. But they explained everything, including the coverage details and the waiting period of 30 days or 1,000 miles before the coverage begins.
Overall, my experience with Endurance has been generally positive, but there's room for improvement, especially regarding the sales approach.
Hi, Robin. Thank you for leaving us a review. We appreciate your feedback and are sorry to hear that you found the rep to be a little pushy. We'd like to assure you that this is not in line with our standards. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed March 1, 2025
The Endurance rep I spoke with was very helpful and guided me through the contract process, explaining what to expect. I opted for full coverage for my car, even though initially I wasn't entirely sure about the difference between full and partial coverage. The rep clarified that partial coverage pertains to extending a warranty that's running out.
If a friend were to ask about my experience with Endurance, I would tell them they shouldn't have any problems. The setup process was smooth, and I found the customer service to be quite satisfactory.
June, we’re so happy to hear you had a great experience with our team! If you have any questions about your new auto protection plan, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed March 1, 2025
During the signup process with Endurance, I spoke with a rep who was quite helpful. She explained everything thoroughly and ensured I understood all the details about the coverage. The only requirement I needed to meet before the coverage began was to put 100,000 miles on my car.
Overall, I am satisfied with my experience signing up with Endurance. Their reps were efficient, and the process was smooth.
I would rate the signing-up experience and the sales and marketing process with a 5 out of 5.
Hi, Sheila. We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate you giving your experience 5 stars! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 1, 2025
I renewed my auto warranty with Endurance, having previously been covered by them as well. My experience with their claims process was smooth and efficient. The representative who assisted me during the re-signing process was fine, and I am satisfied with Endurance's coverage overall. Overall, based on my experiences, I would rate their service highly.
Hi Larry! Thank you so much for sharing your positive experience with us! We're happy to hear that our claims process and coverage have met your expectations, and we're glad our representative provided you with satisfactory service. Your recommendation means a lot to us, and we're committed to maintaining your satisfaction with Endurance. Please feel free to reach out if you ever have any questions or need assistance.
- The Endurance Team
Reviewed March 1, 2025
My brother has an auto warranty with Endurance, and after speaking with him, I felt it was a reliable option. The Endurance rep who assisted me was helpful, and I ended up choosing a bumper-to-bumper coverage, which is what I was initially looking for.
The sign-up process with Endurance was straightforward, largely because my brother had already had some interactions with them, which made the transition smooth. The customer experience was good; the rep was knowledgeable to some extent, and getting started was easy for me.
Overall, I'm satisfied with Endurance's sign-up process and would recommend this company to friends or family.
Hi, Domingo. Welcome to the Endurance Family! We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate your recommendation! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 1, 2025
The Endurance rep informed me that having multiple warranties was possible, which was new information to me. Although there was a moment of concern due to insufficient funds for the bank draft, the process went smoothly since the rep was very understanding.
He was very polite and helpful, which left a positive impression on me. They explained the coverage thoroughly, mentioning a waiting period of 30 days and that I needed to drive 1,000 miles before the warranty took effect.
Overall, I had a positive experience with Endurance Auto Warranty.
Travis, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed March 1, 2025
My experience with Endurance has been mixed so far. I haven't yet received my contract, even though it's been almost a month since I signed up. I know the monthly payment amount, but I'm still waiting for the promised package to arrive, which should have been sent right away.
Based on my purchasing experience alone, I would rate it a 3 out of 5.
Hi, Amy. You can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If there's anything else we can do to improve your experience, please feel free to email us at feedback@endurancedirect.com. We would love to hear how we could earn five stars from you.
Thank you,The Endurance Team
Reviewed March 1, 2025
We recently extended our coverage with Endurance after having positive experiences in the past. We've used the coverage two or three times and each time the repair was paid off without any hassle. For instance, we had issues with wheel bearings and an oil filter case that cracked. Both repairs were completed in less than a week, and I was quite satisfied with the way Endurance handled the claims.
Overall, I would give Endurance a high rating for their service. What I appreciate most about the protection plan is the peace of mind it provides, as we don't have to worry about paying for most repairs. Our plan includes perks like roadside assistance and oil changes.
Thank you so much for sharing your experience, Janice! It’s great to hear that you have found peace of mind with Endurance. We’re also glad the claims process was smooth and hassle-free for you—that’s exactly what we aim for!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed March 1, 2025
I had Endurance before, but I thought it was stupid since my car was still under warranty, and I didn't need double warranty. Then before my car was going to lose its warranty, I figured I'd get something. The sign-up process was very easy. While I'm satisfied with the signup, it's the handling of claims that will truly test the company's quality, which thankfully, I haven't had to experience yet.
I can't fully endorse Endurance until I have a claim experience, but based on sign-up, I'd give it a 4 out of 5. The customer service during the process was excellent, and I hope the coverage will prove to be a 5. In terms of pricing, I rate it a 4, as I'd always prefer lower costs. Everybody wants things lower.
Overall, I'm hopeful about the service but will reserve my complete judgment until further along my customer journey.
Hi Eileen! Thank you for sharing your experience with Endurance. We're happy to hear that the sign-up process was smooth and that you found our team’s service noteworthy. We understand how important it is for you to see how claims are handled, and rest assured, we strive for excellence in every aspect of service delivery. We appreciate your patience and look forward to continually meeting your expectations as you utilize your coverage more fully. Should you have any questions, please feel free to reach out.
- The Endurance Team
Reviewed March 1, 2025
I heard about Endurance Auto Warranty through a TV ad, just as the original warranties on my Toyota were expiring. I called and my customer service experience was very good, which made me comfortable continuing with it. I found the plans they offered to be reasonable, and currently, I've covered my husband's handicap-accessible Honda Odyssey van and my Toyota Avalon with their warranty.
While I've had a positive purchasing experience, I haven't received my copy of the warranty details in the mail yet and am unsure about how to use it. Nonetheless, based on my experience so far, I would recommend them.
Hi Susan! Thank you for sharing your positive experience and for considering us for the protection of your vehicles. We're happy that we could make your purchasing process comfortable with excellent customer service. Meanwhile, we understand you'd like a copy of your coverage details and need more information on utilizing your plan. Please contact us directly at feedback@endurancedirect.com and we will ensure your documentation is on the way in the format that works best for you. Our team is here to assist you to ensure you fully understand and access all the benefits available to you. Please don’t hesitate to reach out if there’s anything more we can provide. Your endorsement means a lot to us!
- The Endurance Team
Reviewed March 1, 2025
My experience with the sales rep when I recently signed up for an auto warranty with Endurance Auto Warranty was very good. We purchased a new vehicle and decided to keep it, so we wanted the added security of a comprehensive warranty. The representative from endurance explained the coverage clearly and represented the company well, which influenced my decision to choose them over other options. He provided a good package that included everything we needed covered, especially the drivetrain.
While I initially thought the sign-up price was a bit high, the representative was able to offer me a better deal, which met my needs effectively. I would rate the sign-up experience and the sales agent very highly, giving them 5 out of 5 stars. In terms of pricing, I would rate it a 4 out of 5, as it was reasonable after the adjustment. I'm confident about the coverage they've promised, provided they deliver on their commitments. Overall, the entire process was smooth, and I've found the service to be satisfactory so far.
Hi Anthony! We’d like to extend our gratitude for your detailed and positive feedback about your recent experience with Endurance. We're thrilled to hear that our sales representative could assist you so effectively by explaining the coverage and providing you with an ideal package that ensured the necessary protections, such as drivetrain coverage.
It's amazing to know our representative facilitated a streamlined sign-up process and successfully tailored the pricing to your satisfaction. Your confidence in our coverage and our team's efforts is greatly appreciated. Should you have any questions or need our assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Endurance! We look forward to building a lasting relationship with you.
- The Endurance Team
Reviewed March 1, 2025
I switched to Endurance Auto Warranty at the beginning of February after a disappointing experience with EasyCare. I had to pay $4000 out of pocket for car repairs despite having coverage with EasyCare. Meanwhile, my sister has had a positive experience with Endurance. They took care of three cars of hers with no questions. I thought, "I'm going over to Endurance, in case something else happens to my car."
The sign-up process with Endurance was simple. The representative I spoke with was nice, knowledgeable and very helpful in explaining the different warranty options. I appreciated that he provided multiple choices and answered all the questions that I needed.
Overall, my initial experience with Endurance has been excellent. The sign-up process was smooth, and the customer service I received was wonderful. I haven't had a chance to explore their app or website in detail yet, but I've printed out my contract to familiarize myself with it. I would definitely recommend Endurance based on my experience so far.
Hi Wanda! We're thrilled to hear about your positive experience with Endurance so far! It’s great to know that our team provided a simple and thorough sign-up process, and we're especially glad to hear that they effectively guided you in exploring your coverage options. Thank you for choosing Endurance and for recommending us based on your initial experience. If you have any questions about your contract or need further assistance, always feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 1, 2025
I decided to go with Endurance Auto Warranty after seeing their TV commercial. My purchasing experience was smooth—I initially explored options online, then received a call from their representatives, which went just fine. Although I found the cost of the plan options to be slightly high, I’m hopeful that it will address my future needs effectively. Overall, the ease of purchasing and the customer service in explaining things was satisfactory. I haven't used the service yet, but based on the purchasing experience, I’m quite satisfied.
Hi Gerald! Thank you for choosing Endurance! We’re thrilled that you found the purchasing process smooth and that our team was able to assist you satisfactorily. We appreciate your feedback regarding the plan costs and hope that our coverage will serve your needs effectively. If you ever need assistance or have further questions, please feel free to contact us. Your satisfaction matters to us!
- The Endurance Team
Reviewed March 1, 2025
I went with Endurance Auto Warranty because they seemed pretty good and fair. I found the plan options satisfactory and the pricing reasonable. During the purchase, their customer service was very nice and they explained everything. I have a 2018 Chevrolet Silverado covered under their warranty. As of now, I haven't needed to make a claim yet. I'm hopeful that if I do need to use them, everything will go smoothly. Overall, I'm quite satisfied with my experience so far.
Hi Carol! Thank you for sharing your experience with us. We're happy to hear that you found our plan options satisfying and our team helpful during your purchase. It's great to know that you’re content with your coverage for your Chevrolet Silverado. Should you have any questions or need assistance in the future, please don't hesitate to reach out to our team. We’re here to make sure everything goes smoothly if you ever need to use your plan. Enjoy the peace of mind with your coverage!
- The Endurance Team
Reviewed March 1, 2025
We've almost always had Endurance when we've had used vehicles. We took a chance with them and we've really been pleased with everything. Any time we had questions or we had a claim, it's always been a good experience. Their sign-up process was straightforward, and the representatives were incredibly informative and patient, always willing to explain things step-by-step. The price is pretty reasonable, too.
Hi Johnny! Thank you so much for sharing your experiences with Endurance! We're thrilled to hear that you've been pleased with our services throughout your various interactions and found assistance informative and straightforward. The positive feedback about our representatives and sign-up process means a lot to us, as we strive for all our customers to feel confident and valued. If you ever have more questions or need further assistance, we're always here to help.
Wishing you many happy miles!
- The Endurance Team
Reviewed Feb. 28, 2025
I recently signed up for an extended auto warranty with Endurance Auto Warranty. From the onset, I felt at ease because the representatives were informative and didn’t pressure me during the decision-making process. I had researched a few companies, including CarShield, and although one was less costly, I preferred the transparent and sincere conversation I had with Endurance’s staff. The representative who assisted me was well-prepared, providing clear and quick answers to all my questions. She even prompted discussions that I hadn't considered, showing a comprehensive understanding of the vehicle and the potential costs of repairs. My vehicle maintenance costs are quite high these days, and the idea of a warranty offers peace of mind, especially since car repairs are increasingly expensive.
Payment setup was straightforward – they have something called 'Line 5', which I found convenient. They outlined a two-year payment plan with benefits extending over four years. Activation was also hassle-free, as everything was lined up to start promptly, with coverage kicking in after the initial waiting period. Overall, I’ve been satisfied, feeling assured that my car is protected without the worry of unexpected repair costs. The communication with Endurance has been seamless, as they are easy to reach by phone and email, which adds to my comfort level with their service.
Hi George! We are thrilled to hear about your thorough satisfaction with Endurance! It's great that our representatives helped provide peace of mind and guided you so comfortably through the process. Thank you for trusting us after thoroughly researching — it asserts our efforts to portray transparency and offer seamless customer communication. We're especially pleased that you found our 'Line 5' payment method to be convenient and flexible for your needs. We look forward to continuing to protect your investments. For further assistance or inquiries, please feel free to reach out anytime. It's a true pleasure to serve you!
- The Endurance Team
Reviewed Feb. 28, 2025
I purchased an Endurance Auto Warranty, but I am still waiting to receive my policy. I chose Endurance because I had it before, and the person I spoke with during this recent purchase was very helpful. However, I'm concerned about the details of my coverage, specifically because I have a rebuilt salvage title, which was not clearly mentioned in the initial paperwork. It's crucial for me that the final documentation reflects this to ensure everything is covered properly. I liked the coverage options and costs provided. Until the paperwork issue is resolved, I would rate the process a 4 out of 5.
Hi Lon! Thank you for bringing your feedback to our attention and for choosing Endurance once again. We apologize for any confusion regarding your policy documentation, specifically concerning your vehicle's rebuilt salvage title. Ensuring you have the appropriate coverage is our top priority. Our team is here to assist you further with addressing these details and ensuring you receive all necessary information closely aligned with the plan you've chosen. We invite you to contact our team directly at feedback@endurancedirect.com and we will ensure you have all documentation in the form that works best for you. Please don't hesitate to reach out for any questions or concerns. Thank you for being part of the Endurance family!
-The Endurance Team
Reviewed Feb. 28, 2025
A friend recommended Endurance to me and I chose them mainly for the peace of mind it offers in case anything goes wrong with my truck. The sales representative I interacted with was extremely obliging and helpful, and I can't say enough nice things about them. I felt pretty confident about what they said they could cover for the truck and the Endurance website was very easy to use. Overall, I'm glad to have signed up with them.
Hi Pamela! Thank you so much for sharing your positive experience with Endurance. We're happy to hear that our sales representative was able to assist you so well and that you found our website easy to navigate. It's great to know you're enjoying the peace of mind that our coverage provides for your truck. If you ever have any questions or need assistance, please don’t hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 28, 2025
After researching various companies online, I felt Endurance offered the most compelling services. During the signing process, I was thoroughly impressed by the polite and helpful protection specialist who provided pros and cons. My only minor issue was discovering a $100 deductible, which I found reasonable, but I wish I had known beforehand.
My experience so far has been positive—definitely a five-star sign-up experience. I would recommend Endurance to friends and family, especially since extended warranties from car dealerships weren't an option for my current vehicle.
Hi Maureen! Thank you for taking the time to share your terrific sign-up experience with Endurance. We’re happy to learn that our protection specialist could impress you with politeness and helpful insights by clearly outlining the pros and cons for you. We appreciate your candid feedback regarding the deductible transparency, and we'll use it for continuous improvement. It's great to know you've had a positive journey so far, and that you're open to recommending us to your circles. We look forward to assisting you in the future and making your experience memorable. Cheers to being part of the Endurance family!
- The Endurance Team
Reviewed Feb. 28, 2025
I was concerned about the reliability of my grandson's used car, which he needs for his job, and I wanted to ensure he had coverage in case of any issues. I signed up with Endurance and the process was smooth. The representative I spoke with was friendly and informative. She explained that the warranty would kick in after 30 days or 1,000 miles, which I found reasonable. While I did face some initial challenges reaching them about a payment issue, they eventually clarified everything. The payment plan is slightly more than I anticipated, but the coverage seemed worth it for peace of mind.
Hi Kristi! Thank you for sharing your positive experience with us! We're happy to know that you found our sign-up process smooth and our representatives friendly and informative. We apologize for any challenges you initially faced but are glad we could help sort everything out in the end. We value your peace of mind and are committed to offering dependable coverage that is worthwhile. If you have any questions, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 28, 2025
I have a 2000 four-door Dodge diesel, and given the complexities and potential costs associated with diesel vehicles, I decided to explore auto warranties. I came across Endurance Auto Warranty through their commercials and recommendations from others, which led me to choose them over other companies like Car Shield. When signing up, the representative was quite thorough, though I did have to ask him to slow down for better understanding as I was on the road. He kindly reduced the monthly price from $179 to $133 and explained the coverage details, such as for turbos and other components. While I've yet to explore their website or app, I received an email with contractual details and intend to check it out soon.
Hi, Russell. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Feb. 28, 2025
I was impressed by the straightforward explanation provided by the protection specialist at Endurance. The only drawback was the sheer number of pages in the documents, which was a bit overwhelming and felt like a book.
The policy allows me to take my truck to any shop, like the Chevrolet dealership I frequent in Mississippi, and they handle the rest. They get authorization for repairs and send the payment directly. While I haven't used the policy yet, the sign-up experience itself was excellent, earning a perfect score in my book.
Endurance works with automatic withdrawals from my credit card for payments, which was convenient. Overall, I'm optimistic about its benefits, but time will truly tell once I need to file a claim.
We're happy to hear that our team provided you an excellent sign-up experience, Bob. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 28, 2025
The purchase process at Endurance was excellent; the customer service rep went above and beyond. He was courteous, caring, efficient, and patient. The cost of the warranty was also lower than I expected, which was a pleasant surprise.
I have a Hyundai Sonata Hybrid covered under the warranty. So far, my experience with Endurance has been positive. However, I was confused about the company managing the automatic payments. The name suggested it was a loan service, which concerned me as I hadn't applied for a loan. After speaking with them, they clarified that the company's primary transactions involve loans and they're considering a name change to avoid such misunderstandings.
Overall, based on my experience purchasing the warranty, I'd give them a high rating and I'm pleased with my decision.
Hi, Fuchsia. We're so happy to hear that you're pleased with your decision and that the Endurance customer service representative you spoke with went above and beyond! If you have any questions about your new plan, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 28, 2025
I encountered an issue where I thought I was enrolled in automatic payments, but when I got a new credit card, the automatic payment didn't go through, leading to a lapse in my policy because I missed two months. It was a bit frustrating, but when I contacted a rep over the phone to set up the warranty again, the process was smooth. The rep was very nice and knowledgeable about the product.
I ended up renewing the same coverage as before, the silver plan, since I was happy with it.
Despite the initial misunderstanding, I stayed with Endurance because of their quality service. Overall, I am satisfied and would recommend them.
- Endurance
Reviewed Feb. 28, 2025
I recently signed up for a policy with Endurance after my brother-in-law recommended it, as my previous warranty with EasyCare expired. The sales rep I spoke with was nice, and they offered the best deal compared to others I considered. The overall coverage they described seemed decent.
One slight issue I encountered was it took me a moment to find the membership card after downloading it, but that was more of a personal oversight. If I were to rate my sign-up experience, I'd give it a 5 out of 5 stars.
Larry, we're happy to see that you had a 5-star experience! Please let your brother-in-law know that we appreciate him recommending Endurance to you. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed Feb. 28, 2025
The sign-up experience at Endurance with their protection specialist was relatively easy, and the agent I spoke with was very courteous and helpful.
The program is set to start in about two weeks and lasts for six years. The package includes roadside assistance.
If I had to rate my experience just signing up, I'd give it a 5. It was an easy process, and the policy seems very comfortable to use. It was important for me to get extended coverage because cars wear out, especially those more than seven years old.
Hi, Joe. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- Endurance
Reviewed Feb. 28, 2025
I had a warranty that was getting ready to expire, and I found out that they're not reputable, so I signed up with Endurance. However, I encountered an issue with signing the paperwork online. Although I could download the documents, I was unable to find a way to sign them. I've already made a payment but need to get my paperwork finalized.
The representative I spoke to was very thorough in explaining the program. Having always purchased cars with about 50,000 miles on them and buying extended warranties, it was important for me to understand the coverage. I was approved for the Endurance warranty as soon as I signed up and made a payment. Their willingness to explain everything and work with me on the price affirmed my decision.
Living on Social Security, it's crucial for me to have coverage for major potential repairs like a transmission or motor failure, as I wouldn't be able to afford such costs otherwise. I drive very little, just reaching nearly 20,000 miles over several years, and my car is already paid off. The payments I previously made toward the car now go toward the extended warranty, which is beneficial because it offers financial protection in case something major goes wrong.
We're glad you chose to sign-up with Endurance and that our representative was able to provide you with the information you needed! We appreciate you being a customer and are here to support you with any future needs!
- Endurance
Reviewed Feb. 28, 2025
I recently added a second vehicle to my auto warranty with Endurance and had a positive experience. The sales representative was a nice young man, very knowledgeable, and patient throughout the process. The sign-up experience was smooth, although I had to call back to confirm the mileage. I found the cost of the warranty for the second vehicle, which was a 2022 model, to be reasonable at about $120, and I'd rate it a 5 out of 5 for price fairness. Overall, I'm satisfied with Endurance's service and coverage, and I'd rate every aspect of the experience, including the sales representative, a perfect 5.
Hi, Mildred. We're so happy to hear that you're satisfied with Endurance and that you chose to add a second vehicle! If you have any questions about your new plan, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 28, 2025
During the signup process with Endurance, they were very accommodating and answered all my questions, making the experience quite good. I've even recommended them to a couple of friends. Although I've yet to use the services extensively, my initial review of customer service would be a 5 out of 5. As for the sales and marketing, I'd give it a 4 because I primarily joined due to my wife's positive experience with them. However, I find the cost of coverage quite high, which I would rate a 1.
Hi, Rodney. We are grateful that you took the time to leave us a review and that you had a positive sign-up experience with our team. Your feedback helps us to improve service for everyone!
- Endurance
Reviewed Feb. 28, 2025
A friend of mine told me about Endurance Auto Warranty and I decided to look into it to ensure my 2016 car was covered. My previous car was in an accident, and I wanted peace of mind, especially since the vehicle is older. Though there's a warranty for the engine up to 150,000 miles, I'm concerned about the coverage for the rest of the car. I haven't needed to make a claim yet, and I hope I won't have to. The purchase process was straightforward, and customer service was satisfactory. While I find the overall cost a bit high, especially considering my age, I appreciate that the last two years of the plan are offered for free, which balances it out. At this time, I don't have additional feedback as I haven't utilized the warranty services yet. However, based on my initial experience, I would recommend Endurance.
Hi, Leonard. Thank you for recommending us in your review! We’re glad the purchase process with our team was a great one. We'll be sure they receive your feedback!
- Endurance
Reviewed Feb. 28, 2025
I was dissatisfied with the warranty that I purchased through the Ford dealership. That made me start looking for something else. Facebook was where the ad was. The sign-up process with Endurance was straightforward and efficient. The representative guided me through everything, completing the process in one phone call, which took about 20 minutes. Regarding the policy, I know it starts after either 30 days or 1000 miles, which is quite clear to me. Some perks included roadside assistance and rental coverage if repairs delay my vehicle, which is beneficial.
I opted for extended coverage because my truck's mileage is increasing, and it's a diesel, so repairs can be costly. I haven't had to use the repair service yet, but based on the sign-up and payment setup, which was easy to handle with my credit or debit card, I believe I made the right choice. Endurance's affordability and straightforward payment process have been commendable. Overall, Endurance has been easy to work with, and I'm looking forward to a positive, ongoing experience.
Randy, we’re so happy to hear you found your sign-up experience with our team to be straightforward and efficient! If you have any questions about your new plan, please don't hesitate to contact us. We're here to help!
- Endurance
Reviewed Feb. 28, 2025
I've been with Endurance Auto Warranty for about seven or eight years now, and it's my second extended warranty on my 2012 GMC. Even though I've renewed it several times, I've never filed a claim. Recently, I added my 2017 Audi to the plan, and the setup process went smoothly with agents answering all my questions effectively. I opted for extensive coverage, and although I haven't received the plan booklet yet, they're sending it soon. The coverage excludes tires and brake pads but covers most other components.
I had a previous issue where a dealership in Little Rock caused me to pay out of pocket because they commenced repairs without insurance approval. It cost me $7000, although it was more of a dealership problem rather than Endurance's fault. Despite this, I've been satisfied with their service overall.
Regarding pricing, I pay about $129 each month for my truck's coverage, which seems reasonable. Although I've recommended Endurance to friends, I've yet to fully utilize the warranty myself. In contrast, I've had a negative experience with another provider, Car Shield, through my mother-in-law's dealings. They failed to cover critical parts of her car's transmission, leading to unexpected costs for her.
Hi Larry! Thanks for sharing your positive experience with Endurance! We're happy to hear your satisfaction with both the renewal process and the setup of your 2017 Audi on the plan. We understand the concern regarding your past dealership issue in Little Rock but appreciate your recognition of our service despite the situation. It's great to know that you've been recommending us based on your level of satisfaction.
While pricing can significantly impact your decision, we're glad to know you're finding the monthly cost for your truck reasonable and see us in a positive light compared to other providers. If you have any future needs or questions, please don’t hesitate to reach out. We’re here to assist you whenever necessary. Thank you for your loyalty to Endurance.
- The Endurance Team
Reviewed Feb. 28, 2025
I recently dealt with Endurance Auto Warranty and wanted to share my experience. Signing up with Endurance was straightforward, and I found their plan options and costs to be satisfactory for my needs. After signing up, I continued to receive texts and emails prompting me to join, which indicates a lack of communication within the company. I signed up within the last month and, despite this issue, would currently rate my purchasing experience at a 5.
Hi, Olive. We are grateful that you took the time to leave us a review and are happy to hear you found the sign-up process to be straightforward! Your feedback regarding communication is appreciated as it helps us improve service for everyone!
- Endurance
Reviewed Feb. 28, 2025
I recently decided to renew my auto warranty with Endurance after being a satisfied customer years ago on my old Maxima. My 2022 warranty had just expired, and I wanted to extend it, so I went back to a company I trust. The sign-up process was smooth and the representative guided me through everything with ease. Their customer service is excellent and I feel confident in the coverage and pricing they offer. I would definitely recommend them to friends and family, and my daughter plans to sign up as well.
Hi, Amelia. Thank you for recommending us to your friends and family! We're glad to hear you chose to renew your plan with Endurance and that your sign-up experience went smoothly. We look forward to continuing to provide you with excellent service.
- Endurance
Reviewed Feb. 28, 2025
I recently purchased a car and felt the need to secure it with an extended warranty because I didn't fully trust the vehicle's reliability. I decided to go with Endurance Auto Warranty, and I'm extremely satisfied with the experience so far. During the sign-up process, the representative was excellent, thoroughly explaining what would be covered and what wouldn't. The process was straightforward and easy. It's a good process of going through as a warranty instead of getting a warranty with your insurance company or somebody else or other things. One of the major benefits I see is that the monthly payments are manageable, and the deductible is only $100, which I find reasonable. Endurance requires either 1,000 miles or 30 days to pass before the warranty becomes active, which was clearly communicated to me. I've been so pleased that I've already recommended Endurance to a couple of friends.
Hi, Roderick. Thank you for recommending us to your friends! We're happy to hear that our team provided you with excellent service during the sign-up process and that you are please with your experience so far.
- Endurance
Reviewed Feb. 28, 2025
Endurance Auto Warranty is a must have! It is worth every penny. Anyone who owns a vehicle know that automotive problems are inevitable. It is not a matter of if but a matter of when. I feel better knowing that I have coverage that will help with costly repairs.
Hi, Tasha. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about our coverage plans. We’re here for you anytime!
- Endurance
Reviewed Feb. 28, 2025
So my contracts (truck & car) are new contracts, but the service and help I've gotten so far is 5 stars. Very helpful, and from what I've been able to gather, this is a great plan (Elite Plan). You be nuts for not trying Endurance!
Thank you so much for this 5-star review, Eric. We're glad that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed Feb. 28, 2025
Our car's manufacturer warranty had just expired and Endurance reached out. Their offer seemed appealing to me due to the competitive pricing and the convenience of being able to take my car to my dealership with everything covered.
When another company contacted me, their representative was overly pushy, which really put me off. In contrast, the agent from Endurance was fantastic; he was informative, patient, and didn't push me into a decision. Having run multiple businesses myself, I value excellent customer service, and he handled everything perfectly.
The entire sign-up process with Endurance was smooth and hassle-free. If all insurance interactions were like this, I'd be thrilled. I've even recommended Endurance to about 20 people already. Although I haven't had the opportunity to use the coverage yet, I feel confident about it based on the sales representative's thorough explanations.
Thank you so much for this 5-star review. We're glad the sign-up process went smoothly and that our team provided you with excellent customer service. We appreciate your honest feedback and are happy to hear you’ve recommend Endurance to so many people! If you ever need anything, we’re here to help!
- Endurance
Reviewed Feb. 28, 2025
After watching some TV ads, the idea of having coverage for both mechanical and electric issues piqued my interest, especially with a new purchase of a pickup truck and the potential high costs of repairs.
The representative from Endurance Auto Warranty that assisted me was quite pleasant and knowledgeable. They explained everything well, and based on this interaction, I agreed to go ahead with their service.
Although my direct experience with them has been limited to the initial discussions and signing up, it has been smooth so far. However, I have yet to receive any physical paperwork or policy documentation, which leaves me uncertain about how to proceed if I need to make a claim. I do appreciate knowing there's an app that holds my information, and I plan to explore that further.
Overall, even without having used the service yet, based on the sign-up experience alone, I would rate them a 5 out of 5 stars.
Thank you so much for this 5-star review. We're glad the sign-up process went smoothly and that chose Endurance to protect your vehicle. We look forward to continuing to provide you with excellent service for many years to come!
- Endurance
Reviewed Feb. 28, 2025
My previous warranty had expired and my sister-in-law had a positive experience with Endurance Auto Warranty, so she referred me to them. When I reached out to the representative to get signed up, the process was smooth and the representative was very nice and informative. I was particularly impressed with how she explained everything thoroughly, which helped me understand the plan I was signing up for. I opted for full coverage and am satisfied with the plan.
If a friend were to ask about my experience, I would definitely recommend going for it. The sign-up process was straightforward. If I had to rate my experience with the representative, I would give her a 5-star rating as she was very helpful. Additionally, the price of the warranty seemed fair, and I would also rate that aspect 5 stars. Overall, I'm pleased with my interaction with Endurance Auto Warranty.
Hi, Jerome. We're thrilled to hear that your sister-in-law recommended Endurance to you and that you had a smooth and efficient sign-up experience with our team. We will share this with them to let them know to keep up the amazing work.
- Endurance
Reviewed Feb. 28, 2025
I just signed up yesterday. So far both people I spoke with were polite, professional and knowledgeable. Answered all my questions. Caden and Tabitha are great! I will definitely suggest Endurance to friends and family.
Hi, Melinda. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and that our team was able to answer all your questions. If you need anything else, please don't hesitate to reach back out.
- Endurance
Reviewed Feb. 28, 2025
I got Endurance Auto Warranty for my new truck after seeing their ads on TV. Previously, I'd used CarShield but wasn't satisfied with their service. My experience with Endurance has been positive so far. The purchase process was smooth, and the representatives were very helpful, providing clear information about their plans.
I appreciated the variety of plan options available, which I found to be better than what CarShield offered. The customer service has been excellent, as they were knowledgeable and addressed all my questions.
I did receive my contract via email, but I would prefer a hard copy for easier reference. I haven't had the opportunity to use the warranty yet, but I hope Endurance will perform well when needed. Overall, my experience has been satisfactory, and I would recommend them to others.
Hi Bob! We’re thrilled to learn that your experience with Endurance has been positive so far! It's great to hear that our representatives provided clear, helpful service and that the variety of plan options met your needs better than expected. We aim to ensure all your paperwork preferences are addressed, and we appreciate your request for a hard copy of your contract. If you still have not received your contract in the mail, please contact us at feedback@endurancedirect.com and we will ensure a physical copy is mailed to you immediately. Please don't hesitate to reach out if you need further assistance or have any questions in the future. Thank you for choosing and recommending Endurance - we're looking forward to serving you!
- The Endurance Team
Reviewed Feb. 28, 2025
After hearing about Endurance from a coworker, I decided to give it a try based on their recommendation. The customer service experience was fantastic right from the start. The representative explained the program to me clearly, and I understood that the coverage activates after 30 days. While I also have the mileage details in my email, the initial 30-day activation was what I focused on. I'm giving the sign-up process a top rating because everything was smooth, and I would recommend this to friends. Having an extended coverage is essential as a warranty is crucial for vehicle protection since unexpected issues can arise. I find Endurance to be a great service provider with excellent customer service.
Hi Eric! Thank you so much for your amazing feedback. We're happy to hear that your initial sign-up and the customer service have exceeded your expectations. It's fantastic that our representatives clearly explained the program details, making the experience both smooth and satisfactory. We truly value your recommendation and are thrilled to be a part of your vehicle protection solution. We look forward to continuing to serve you and support your vehicle needs.
- The Endurance Team
Reviewed Feb. 28, 2025
My sister-in-law highly recommended Endurance based on her positive experience. She described it as excellent, so I decided to investigate further, considering both Endurance and CarShield. After careful consideration, I chose Endurance and signed up on the 12th. Overall, everything seems fine so far.
The sign-up process, however, did have a hiccup. They initially misspelled my name and emailed incorrect information. When I requested a hard copy of the policy, the errors persisted, which was frustrating. Despite this, the representative handling my account was very professional, exhibiting solid knowledge and helpfulness, although I still don't know how the error with my name happened.
I was informed that the policy would commence within 30 days, and I received approval within about a week. If I were to rate the sign-up experience, I'd give it a 4 out of 5 due to the initial mistakes. I am still waiting for the corrected paperwork to arrive.
Regarding perks, my coverage includes roadside assistance and oil changes, although I haven't thoroughly reviewed everything yet. It was important for me to have this extended coverage since my vehicle's previous warranty expired after I finished paying for it.
So far, I can confidently tell others that Endurance provides a solid warranty policy, and everything appears to be functioning well at this point.
Hi Joseph! Thank you for taking the time to share your experience. We're pleased to hear your journey with Endurance is settling in well and that you're sharing its stability with potential customers. We apologize for the inaccuracies in your contract details and understand how important it is to have correct information—this feedback allows us to enhance our services further. Your words on the professionalism of our representative reaffirm our dedication to customer satisfaction.
Should you need any help with your paperwork or have any questions in the future, please feel free to contact us anytime. Welcome, and thank you for being part of the Endurance family!
- The Endurance Team
Reviewed Feb. 28, 2025
I had allowed my Endurance auto warranty to lapse, but decided to get it back. So far, I haven't had to use the warranty, but my experience with re-purchasing it was straightforward. The plan options seemed fair, and the cost was reasonable. I used to have CarShield and it was cheaper. But I'm hoping if I have to use Endurance, it's going to be a faster service than CarShield was. The customer service was good during the purchasing process, and while I haven't had enough experience to form a strong opinion yet, I would give my purchase experience a 4 out of 5.
Hi Lisa! Thank you for sharing your experience with reinstating your Endurance auto protection plan. We're glad to hear that you found the repurchasing process straightforward and the customer service during your call satisfactory. It's great that you are already seeing value in the plan options we offer. While your side-by-side comparison gave our competitor a slight edge in price, we are confident you'll find our service quick and reliable when you need it. Should you have any further queries or require assistance, please don't hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 28, 2025
Endurance's cost is more competitive than warranties from dealerships and I also liked their online reviews. The sign-up process was straightforward and calling them was preferable over the online option. My experience with Endurance has been positive, having used their service once, and it was surprisingly easy. Customer service has been excellent, even though my interaction has been limited. In summary, the coverage is extensive, and I'm keen to see how well it holds up with more usage. I'd like the cost to be less expensive, but overall, I would rate their service as satisfactory and worth considering.
Hi Herman! Thank you for taking the time to share your experience with us. We're thrilled to hear that you've found value in our competitive pricing and straightforward sign-up process. We also appreciate your kind words about our customer service and are glad your initial service experience has been positive. Your feedback on pricing and coverage is invaluable as we strive to improve and meet our customers' expectations. Should you have any more experiences to share or need assistance in the future, remember we're just a call away. Thank you for considering Endurance!
- The Endurance Team
Reviewed Feb. 28, 2025
I received an Endurance promotion as a senior, and I was familiar with their offers from TV ads. When I signed up, I found their service highly professional. The representative, Joe, was particularly excellent, explaining everything clearly. I’ve had Endurance before with another car, and the experience was consistently good, which motivated me to return.
I would describe my experience as excellent to friends. The coverage is comprehensive and offers more than what I’ve seen on TV or with other companies, especially at a reasonable price. I did notice that they don’t cover tires, but overall, the cost is fair, and it’s deducted from my account directly.
Their website is user-friendly, and whenever I had questions, the customer service team was very helpful, guiding me through the process. I’ve used the site to understand services better and generally rate my overall experience with Endurance as excellent.
Hi Shaquaya! Wow, it sounds like you've had a truly amazing experience with Endurance. We're thrilled to hear that our advertisements and past interactions encouraged you to return! It's great to know that Joe and the rest of our team could accommodate all your needs and ensure you understood your coverage options fully. We'll strive to maintain our high service standards so that you continue having exceptional experiences. Should you need any future help, please feel free to reach out. Enjoy the peace of mind your auto protection plan provides!
- The Endurance Team
Reviewed Feb. 28, 2025
My experience with Endurance has been positive. I went with them after seeing an advertisement, and the customer service during the purchase process was good. I find the plan options to be quite satisfactory, although I still need to thoroughly review the details. The pricing seems appropriate for the coverage provided, especially since it covers the critical parts of my 2005 Volvo XC90. I feel like I've chosen the best plan for the money I spend monthly, and the cost feels reasonable. Overall, I would rate my experience as excellent.
Hi Iris! Thank you for your positive feedback! We’re thrilled to know you found both our customer service and our plan options to be up to your expectations. It’s fantastic that our coverage meets your needs with your Volvo XC90 and provides peace of mind. If you have any more questions or need further assistance as you review the plan details, please let us know. We’re always here to help!
- The Endurance Team
Reviewed Feb. 28, 2025
My initial experience with Endurance Auto Warranty has been positive. Initially, I was considering another popular warranty provider, but after doing some research, I found Endurance to have higher ratings. Although I was skeptical because I hadn't heard of them before, the representative I spoke with was incredibly helpful and honest, which convinced me to give it a try.
In terms of customer service, I would give them a 5 out of 5. The representative was convincing and effective, simplifying the entire signup process for me. Regarding the price, I find it reasonable and would rate it a 4 out of 5.
Overall, my experience has been good so far.
Hi Ivan! We are ecstatic to hear about your positive initial experience with Endurance. Our team takes pride in delivering honest and helpful customer service, and we're pleased that our efforts met your expectations. We're glad you found our pricing reasonable and easy to understand. Thank you for choosing Endurance—we are excited to continue providing you with exceptional service. If you ever need assistance, please don't hesitate to reach out to us.
– The Endurance Team
Reviewed Feb. 28, 2025
When I signed up for an auto warranty with Endurance, the process was smooth and straightforward. I received a 28-page document from them, which I’m still reviewing, but so far, I've had no issues. My car is on the older side, which was one of the reasons I looked into a warranty after seeing some advertisements.
I initiated contact with Endurance by phone, and my experience with their customer service was quite satisfactory. The representative explained everything to me and answered all my questions, especially regarding the coverage for my old car with significant mileage. They helped me understand the implications of my car being a salvage and what I should expect in terms of pricing, which I found helpful.
Overall, I felt comfortable interacting with Endurance, and the customer service was impressive. If a friend or a family member were considering reaching out to them, I'd suggest they call and ask questions, as I did, to determine if it suits their needs.
Hi Alberta! We're thrilled to hear that you found your experience with Endurance and our customer service team impressive. It's great to know that our representative provided clear and detailed responses to your questions about coverage, especially for an older vehicle. We appreciate your recommendation and are happy to have met your expectations. Please feel free to reach out if you need any further assistance. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Feb. 28, 2025
Really nice to talk to. They explained everything to me even gave me sign on rebates For being a new customer. I will see what happens when I get a claim. I believe they will stick by their word. Will recommend them to all my friends and family. Give them a try you could save thousands on costly auto repairs that you would never expect.
Hi Timothy! Thank you for your kind review! We're thrilled to hear that you had a positive experience with our team and are pleased with the provided sign-on rebates. We are confident that our commitment to service will be evident when servicing your Coverage in the future. It's great to know you're considering recommending us to your friends and family. We appreciate your trust in us to help save on potential costly auto repairs and look forward to exceeding your expectations. If any questions arise in the meantime, please feel free to reach out.
- The Endurance Team
Reviewed Feb. 28, 2025
I signed for an Endurance auto warranty after seeing an advertisement on TV that mentioned a $300 discount. Unfortunately, during the sign-up process, the representative did not offer me that discount, and I forgot to ask about it at the time. The sales experience was positive overall since the representative was polite, spoke clearly, and answered all my questions. They even provided some discounts for things like the fact that my transmission was already replaced.
However, there was a misunderstanding with the payment terms. I was initially told there would be 30 monthly payments, but I was later informed that there was an additional payment required as a down payment, making it 31 payments, which was not communicated upfront. Despite pointing this out, the contract was finalized with the 31 payments.
Overall, I'd rate my experience as a 4 out of 5 due to these issues.
Hi Mr. Haviland. Thank you for your feedback and for bringing these concerns to our attention. We're pleased to hear that the interaction with our representative was positive in terms of clarity and helpfulness. However, we apologize for any confusion caused by the advertisement or payment terms. It's essential for us to ensure that every aspect of our contract is communicated clearly to our customers. We hope to address this oversight promptly and invite you to reach out to us at feedback@endurancedirect.com, so we can discuss your concerns further and strive to resolve any lingering issues. Thank you once again for choosing Endurance, and for your constructive input. We greatly value your opinion.
-The Endurance Team
Reviewed Feb. 28, 2025
I had a warranty with Endurance on another vehicle and went with them for another vehicle when my previous warranty expired. I opted for full coverage, and the representative who helped me was very pleasant and did a great job. He seemed knowledgeable and offered me various options, making sure to explain everything thoroughly. I appreciated how he walked me through the details, which made the process smooth.
The service was nice and pleasant, and I'd definitely recommend it. The customer service was excellent; I'd rate it a 5 out of 5. As for the cost, I'd also give it a 5. I’ve used their website and app, which I found easy to navigate and would rate them a 5 as well. Overall, I'm very satisfied with my experience with Endurance Auto Warranty.
Hi Deb! Thank you for sharing your terrific experience with us. We're thrilled to hear that our representative made the process so smooth by providing the knowledge and thorough explanation you needed. We're also glad to know you found our website and app easy to navigate. It's fantastic that you're satisfied with Endurance and even rate both our service and cost so highly. We genuinely appreciate your recommendation and look forward to continuing to serve you!
- The Endurance Team
Reviewed Feb. 28, 2025
I purchased an Endurance auto warranty after seeing it on TV. I like that it was statewide and it was also recommended by someone who had a positive experience with it for a while. The customer service during the purchase was very professional, and all our questions were answered thoroughly.
The plan options offered by Endurance were satisfactory, and we're happy with our choice. Although we haven't made a claim yet, it's reassuring to have the coverage in place just in case we need it in the future.
Overall, I am pleased with the service provided by Endurance.
Hi Pete! Thank you for sharing your experience and for choosing Endurance for your auto protection needs. We're thrilled to hear that you found our customer service professional and our plan options satisfactory. While it's great to hear you haven't had to make a claim yet, we're glad you're reassured by the coverage in place. Should you ever need assistance or decide to utilize your coverage, know that our team is here to support you every step of the way. We appreciate your kind words and look forward to continuing to serve you.
- The Endurance Team
Reviewed Feb. 28, 2025
I have been with Endurance Auto Warranty for quite some time and recently renewed my policy. The sign-up process was very easy and went smoothly, which I appreciated. I've only had one issue with my truck, and the experience with Endurance during that time was excellent. The work was completed without any issues.
I would definitely recommend Endurance to friends, as I've had nothing but positive experiences with them. I would rate my experience with their customer service, coverage, sales, and marketing all highly.
While I haven't compared prices recently, I've been satisfied with what I've paid, rating it a 4.5 to 5. Overall, Endurance has been reliable.
Hi Roger! Thank you so much for taking the time to leave such a positive review! We're thrilled to hear about your seamless plan renewal experience and are happy that you found our sign-up process straightforward. It's great to know that our team provided excellent support when needed, resulting in a smooth resolution for your truck issue. Your recommendation to friends is the highest compliment for us. We look forward to continuing to provide you with reliable service for all your future needs.
- The Endurance Team
Reviewed Feb. 28, 2025
Endurance offered superior coverage compared to other companies. Although it's a bit pricey, it covers more parts of the vehicle than many competing warranty providers. The sign-up process was straightforward and involved a phone interview followed by an email application, which I completed online after making an initial payment.
The process of activating the policy was smooth. I would recommend it based on my experience with setting it up, though I haven't used it for any claims yet.
Endurance's customer service was exceptional—they took time to explain all details thoroughly. I did have a question regarding the 30 days or 1000 miles condition, which I'm still unclear about, as I forgot to call back for clarification.
Overall, I'd rate my experience so far as a 5 in terms of customer service, sales, and marketing. However, I'd rate the cost a 3 because it is on the expensive side. The online tools and website also deserve a 5 for user-friendliness.
Hi Walter! Thank you so much for taking the time to share your fantastic experience with us. We’re thrilled to hear that you found our coverage to be comprehensive and the sign-up process smooth and straightforward. Your kind words about our customer service are greatly appreciated as well. If you have any questions on the 30 days and 1000 miles waiting period, please don't hesitate to reach out. We're here to help and address any concerns or queries you may have. Your recommendation means a lot to us, and we're excited to continue supporting you on the road!
- The Endurance Team
Reviewed Feb. 28, 2025
When my previous auto warranty expired, I went online and discovered Endurance. My brother also mentioned he had just gotten their warranty for his car. My experience with the sales representative was great—he was very knowledgeable and provided a lot of information.
I was pleased with what Endurance said they could cover in my car, though I did find their quote a bit high. Overall, I give my initial sign-up experience with Endurance a high rating. While I haven't had to use the service yet, so far, based on the experience of signing up and the coverage they promise, I would recommend it to others. The representative's customer service was top-notch, although I would say the pricing is on the higher side. Still, I'm hopeful that the coverage will meet my expectations if I need to use it in the future.
Hi Ronald! Thank you for sharing your initial experience with Endurance. We're happy to hear that you found the service from our sales representative to be knowledgeable and informative. Your understanding of what our coverage includes is important to us, and we appreciate your feedback regarding pricing. Considering your brother's recommendation and your initial interactions, we're optimistic that our service will meet your expectations should you need to use it. If you have any further questions or need assistance, please don’t hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 28, 2025
I came across Endurance through an ad on social media and called them to learn more about their offerings. The coverage they presented seemed quite appealing. I spoke with a representative for about an hour, who took the time to describe everything in detail, even providing his personal email for any future issues, promising to respond within the hour.
Although I haven't encountered any service issues myself, it's common to experience initial enthusiasm with salespeople, only to find service lacking when you actually need it. My representative, Leon, was very thorough, explaining everything Endurance covers, including an exhaustive list of components from the engine. He frequently checked to make sure I understood and answered all my questions.
I verified his LinkedIn profile during our conversation, which built my confidence in him and the company. We even talked a bit about our families, discovering shared connections like a family member named Andre.
What stood out to me about the Endurance policy was the peace of mind it offers. Although not a brand new car, my vehicle is in excellent condition and regularly serviced. Still, things can always go wrong, and knowing I'm covered for unexpected repairs gives me a sense of security. I wouldn’t hesitate to recommend Endurance to my son or friends who need this kind of protection.
Rating my sign-up experience, I would definitely give it a high score, mostly due to Leon's excellent service. I'm happy with my decision to sign up with Endurance.
Hi, Andre. Thank you so much for this amazing, detailed review. We're thrilled to hear that you had a positive sign-up experience and that you were able to connect with the Endurance representative that you spoke with. We appreciate your trust in us and your recommendation to your son and friends.
We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed Feb. 28, 2025
I came across Endurance through ads and internet searches, and I was comparing it with CarShield initially. There were a few complaints off in there in CarShield, and when I looked at Endurance, I didn't see those kind of complaints. When speaking with the representative who signed me up, I was impressed by their professionalism and knowledge. They explained that Endurance handles the payments directly without involving a third party, unlike CarShield, which often leads to confusion.
My coverage with Endurance starts on March 9th, and I've been approved for a 4-year plan. However, I'm waiting to see details about perks like roadside assistance, as I wasn't sure about everything they cover. I did expect to find more information through their app, but details were sparse. Also, I keep getting emails from Endurance so I called and the girl assured me that everything is set up to where the payments will be coming out automatically every month. But they've sent me another email saying that I needed to confirm it. Since it's gonna be taken out on the 9th, I didn't know if I needed to contact them or if I just need to leave that alone.
Currently, I'm satisfied with the sign-up process and would rate it highly. However, I'm a cautious person by nature, and my real assessment will come once I start using the service and experience how well they deliver on their promises. Being single, it was crucial for me to have coverage, especially since I recently paid off my car and wanted to ensure I could manage expenses if any major repairs came up. This coverage provides me with peace of mind knowing that I’m financially protected.
Hi, Jodie. We're so happy to hear that you're satisfied with the sign-up process and experience so far and that you've found peace of mind through your Endurance coverage plan! If you have any further questions regarding your payments, please don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 28, 2025
As the original warranty on my 2016 Chevy Colorado, which I use for work and drive constantly, expired, I began researching different companies online for extended coverage. I was offered an extended warranty from the dealership where I bought my truck, but the cost seemed steep at the time, so I declined. I filled out a form for a quote with Endurance Auto Warranty and received a prompt response.
The representative I spoke with was extremely helpful and answered all my questions thoroughly, offering multiple coverage options. They had a promotion running that made the overall cost more appealing, including a $400 discount. Considering the information provided and the needs of my vehicle, I decided to go with Endurance. I found the experience of purchasing the warranty straightforward, and the cost was reasonable, providing me with added peace of mind knowing my vehicle is covered if any issues arise. Overall, my experience with the purchase process was excellent.
Hi, Jose. It’s great to hear that you have found peace of mind with Endurance and that our representative provided such great support, answering all your questions and running you through our coverage options. If you ever need anything, we’re always here to help. Safe travels!
- Endurance
Reviewed Feb. 28, 2025
I found the sign-up process with Endurance to be very smooth. I haven't experienced any issues so far except I'm still waiting for the hard copy of my policy.
Initially, I was drawn to Endurance because their advertisement seemed more appealing compared to others. My customer service experience has been excellent; the team is courteous and answers all my questions promptly. Although I haven't fully gone through the coverage details since I'm waiting for the hard copy, the parts I've reviewed seem satisfactory, so I would rate the coverage a 5. The pricing is reasonable compared to other providers, which is another plus for me.
Overall, I'm really pleased with Endurance and would recommend it to friends.
Thank you for recommending Endurance to your friends, Sammie! We're happy to hear that our team provided you with excellent service, answering all of your questions and that you found the sign-up experience to be smooth. We’ll make sure our team receives your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 28, 2025
The process was easygoing when I purchased Endurance Auto Warranty. The agent was knowledgeable and I'm happy with the plan options and the cost so far. My coverage now includes my 2014 Jeep Grand Cherokee and as for my experience with Endurance, I'd rate it positively.
Hi, Jose. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed Feb. 28, 2025
The 2016 Jeep Compass Latitude I purchased was a used vehicle and I decided to look into acquiring an auto warranty. I chose Endurance Auto Warranty and found the initial contact with their representative quite helpful. At first, I was looking at a cost of $200, but the representative managed to get it down to $158, which I found more reasonable. I discovered Endurance through a quick search on my phone and didn't bother considering other companies. I haven't had the car for long, only about two weeks, so I haven't had to file any claims yet.
If a friend or family member asked about my experience, I would say that the sign-up process was not hard at all. I would rate my experience with the representative as 5 stars and in terms of price, I'd also give it a 5, even though I'm not entirely certain what a competitive rate should be. As for their website, I've visited it a few times. From my experience, I haven't encountered any issues with navigation, and I would rate it a 5 as well.
Hi, Paula. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed Feb. 28, 2025
I happened to go online and look for who can cover my car. I looked at the Google reviews, and in 99% of the Endurance reviews, the people gave a 5-star rating. I went with it and I haven't used their services to cover any repairs yet, but I was initially attracted by the good deal they offered when I called. They worked with me.
The customer service experience so far has been excellent. The representative was very friendly and helpful. I'm also impressed by the fact that Endurance promises to use only manufacturer parts for repairs—in my case, Nissan parts—rather than aftermarket or junkyard parts. This assurance gave me confidence in the quality of coverage they provide.
Although I haven't needed to make a claim yet, I was particularly pleased to learn that I can take my car to a dealership for repairs. When I was looking at a couple of other companies, I wasn't impressed with them. There was a lot of reviews wherein people said they got the coverage, but they really had to fight for it.
So far, I would rate my experience a 5. Everything has been satisfying, and I feel ready to recommend them to others looking for auto warranty coverage.
We're happy to hear that our team provided you with excellent customer service, Peter. We really appreciate your recommendation and look forward to having you as a customer for many years to come!
- Endurance
Reviewed Feb. 28, 2025
It was awesome information and the rep took her time and answered all of my questions. She went over everything and then some. The rep did all this even after I called to cancel my contact. She went over and beyond, help me understand my options.
Hi, Charmaine. We appreciate your feedback and are glad to hear that the representative you spoke with provided you with excellent service. Thank you for the 5-star review.
- Endurance
Reviewed Feb. 28, 2025
This is my first time using your service, so far I’m pleased with your service, although I’ve been told that I m being scammed but I disagree so I’m sticking with you. Your salesperson was very convincing and answered all of my questions. I like the plan I have and it seems like something I can use and appreciate.
Thanks for your trust in Endurance, Vincent. We're happy to hear the sign-up process was smooth and that our team provided clear information. If you ever need assistance, we're here to help.
- Endurance
Reviewed Feb. 27, 2025
I decided to explore an auto warranty with Endurance after finding them through a sponsored link during an online search for extended vehicle warranties. The signup process was straightforward. Currently, I would rate my satisfaction with Endurance as a 7 out of 10, because there was a frustrating situation regarding their probation period. After signing up, there's a requirement to wait one month and drive 1,000 miles before making a claim. Unfortunately, my transmission failed within this period, preventing me from filing a claim, which was disappointing as I had already driven the required mileage. I would advise friends to be cautious and not attempt any major repairs during the probation period, as Endurance strictly adheres to this rule and may not make exceptions.
Hi, Carl. Thanks for taking the time to share your experience. We're sorry to hear that your transmission failed during the waiting period, but we look forward to providing you with coverage for many years to come.
- Endurance
Reviewed Feb. 27, 2025
I first learned about Endurance Auto Warranty from my sister, who mentioned that my brother-in-law, a vehicle enthusiast, always used their services once his cars' factory warranties expired. This endorsement sparked my interest. During the sign-up process, the representative was excellent in addressing my questions, especially about specifics like four-wheel drive coverage and transportation. She efficiently outlined everything, including road assistance and rental car provisions if my vehicle is held longer than a day, and managed it with professionalism and speed.
I opted for extended coverage mainly because I want to preserve my truck, to which I've made personal modifications. Buying a new one is not feasible, so having coverage means I won't face high out-of-pocket repairs. I would recommend Endurance to family and friends because of their reputable and longstanding presence, backed by positive experiences from my late brother-in-law. For the coverage provided and its price, I believe it's worthwhile.
Hi, Dale. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and appreciate your sister and brother-in-law's recommendation. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Feb. 27, 2025
I recently decided to explore auto warranty options when my previous provider, Car Shield, increased their rates. I noticed Endurance Auto Warranty being prominently displayed at Firestone and considered it as a potential choice. My interactions with the Endurance sales representative were pleasant; he was very nice and polite. Overall, I'd rate my sign-up experience with Endurance a 4 out of 5. The price and coverage seemed reasonable, each receiving a 4 out of 5 from me as well. I was satisfied with the customer service—everything went smoothly.
Thank you for leaving us a review and for choosing Endurance to protect your vehicle, Angie. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Feb. 27, 2025
I recently signed up for an auto warranty with Endurance because my wife had a positive experience with them. The sign-up process was smooth and the representative was very courteous. I had compared prices and options with other agencies and although Endurance's prices were slightly higher in some cases, the overall customer satisfaction ratings and the coverage they offered were more appealing to me. They covered everything I was looking for, unlike some other options which either had higher deductibles or didn't provide the coverage I needed.
If I had to rate the experience, I would give the sign-up process a perfect score. The customer service received a high rating too, as did the price and coverage offered. I'm happy to share my positive experience with others considering Endurance for their auto warranty needs.
Hi Darryl! We're thrilled to hear that you had such a positive experience with Endurance. It's great that our coverage options and customer service stood out to you. We strive to offer comprehensive plans that meet a variety of needs, and your feedback reaffirms our commitment. If you have any more questions or need assistance in the future, please feel free to reach out. Thank you for choosing Endurance and for sharing your experience with us!
- The Endurance Team
Reviewed Feb. 27, 2025
I have had three contracts with Endurance Auto Warranty in the past, so I was already familiar with them. My sign-up experience was similar to the usual; the protection specialist was quite pushy, but I had already decided to go with Endurance. I was just waiting to hear back from my dealer about their service contract, which they couldn't approve through the bank.
Endurance offers different levels of coverage, and I selected the one I needed for my car, which is a convertible. I’ve had a previous experience where 22 months after my warranty expired, the convertible top failed, and they quoted me $18,000 for repairs. So this time, I wanted to make sure the convertible top was covered. Initially, I saw it was excluded and called to cancel, but the account manager later clarified that while the top itself might be excluded, the convertible motor was indeed included. Due to this clarification, I decided to keep the plan.
My program started two weeks ago, but I have to wait 30 days and drive 1,000 miles before coverage kicks in, which is slightly frustrating. Overall, my sign-up experience would be rated a 5, as I would recommend it to a friend.
Hi Barry! Thank you for sharing your in-depth feedback with us. It's great to hear about your continued association with Endurance and your thoughtful consideration when choosing our coverage. We understand the push from a coverage specialist might be overwhelming; we're here to improve that experience for our valued customers. We are glad the details about your convertible's coverage helped reinforce your confidence in choosing Endurance. While waiting periods are necessary for activation, we do appreciate your patience. Thank you for recommending us to your friends and placing your trust in Endurance once again. If you have further questions or need assistance, please reach out – we're here to help.
-The Endurance Team
Reviewed Feb. 27, 2025
Endurance Auto Warranty has been regarded as one of the best warranties out there, which is why I chose it over other options. My car is a 2009 model, and unfortunately, the dealership no longer covers warranties for vehicles from that year, though the mileage wasn't an issue.
The representative who assisted me, Stephen, did a great job. He was professional and helpful throughout the process of providing me with a quote. Despite the age of my vehicle, I felt confident in what Endurance could cover.
Overall, I cannot think of anything they could have done better during the sign-up process. It was smooth, and I appreciated how I was treated. I would definitely recommend their service.
Hi Kelly! Thank you for sharing your positive experience with Endurance! We’re happy to know that Stephen provided you with the professional and helpful service you deserve, and that the overall sign-up process was smooth and straightforward for you. Your confidence in our coverage for your 2009 vehicle is highly appreciated, and we’re glad to hear our services have so wonderfully met your expectations. If you need anything else, please feel free to reach out. We're always here to help. Looking forward to continuing to support your vehicle needs!
- The Endurance Team
Reviewed Feb. 27, 2025
The sign-up process with Endurance was seamless; the representative was polite, helpful, and spoke clear English, which I appreciated. They professionally guided me through the program details, explaining the initial probation period, towing, deductible, and other benefits comprehensively.
If I were to rate my experience on a scale from 1 to 5, I would give it a 5. While I haven’t received any incentives to review Endurance, I would recommend them to friends and family, suggesting that if they can afford an extended warranty, they should consider Endurance.
This is my first time purchasing such a coverage, likely because I feel I’m getting older. However, a downside has been the constant emails from Endurance about discounts and offers, which I find unnecessary as I am already enrolled. It would be preferable if they stopped sending me such emails.
Hi Carey! Thank you for sharing your thoughts with us! We're grateful to hear about your seamless sign-up experience and appreciate the kind words for our representative. We always aim to provide clear and professional guidance. Your feedback about the emails is invaluable; we will look into optimizing our communication to better match the preferences of our valued customers like you. Should you have any questions or need further assistance, please reach out—our team is always here to help.
- The Endurance Team
Reviewed Feb. 27, 2025
Initially, I was quite pleased with the cost and the options that Endurance offered. The purchasing process itself was smooth, and the representative I spoke with was very nice and helpful. Unfortunately, I ended up not being able to use the services because my vehicle was totaled in an accident shortly after the purchase. Despite this, I would consider using Endurance again in the future if I get another vehicle. Based on my interaction during the purchase, I would rate the experience a 4.
Hi Lynda! Thank you for sharing your experience with us! It’s great to hear that you were pleased with the process and the options provided by our team. We are sorry to learn about your vehicle accident, but it means a lot that you’d consider choosing Endurance again in the future under different circumstances. We strive to offer the best possible service, and customer experiences like yours show that we're on the right track.
Should you decide to rejoin Endurance, we’ll gladly assist you with the same level of attention and impeccable customer service. Take care until then and thank you for your review.
- The Endurance Team
Reviewed Feb. 27, 2025
I recently found Endurance Auto Warranty online by chance while searching for an extended vehicle warranty. I had just bought a car and initially opted out of the dealership's warranty offering. However, after some thought, I decided to explore other options and discovered Endurance, which stood out to me possibly due to their strong online presence.
When I reached out to Endurance, the representative was friendly and helpful, although I can't recall his name. He patiently answered all my questions and explained the various coverage plans. I ended up choosing their premium, top-of-the-line coverage, which I believe offers comprehensive bumper-to-bumper protection. After setting up the plan, I was informed that the coverage would be active 30 days from the setup date, and there were no particular mileage restrictions mentioned.
While I haven't received my coverage documents by mail, I've gotten several emails from Endurance. One of them included my card, which I printed and laminated for my glove box. Additionally, I downloaded their app, which contains my membership card and is easy to use.
If a friend asked about my experience with Endurance, I'd recommend them and would happily share the contact information of the representative I spoke with, as I had no negative experiences. Based on customer service alone, I'd give them a five-star rating. I found the pricing fair, especially since this was the first time I paid for a warranty separately from the vehicle purchase, and the app also deserves a five-star rating for its usability. Overall, I'm satisfied with my choice and appreciate the peace of mind their service provides.
Hi William! Thank you so much for sharing your experience! We're thrilled to hear that you found our representative helpful and our level of service reassuring. It’s incredibly rewarding to know that our tailored premium coverage has provided you with peace of mind. We're happy that our user-friendly app and the entire setup process met your expectations. If there is anything else we can do to make your experience even better, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 27, 2025
I heard about Endurance Auto Warranty from TV commercials. They stood out because other companies were charging exorbitant amounts like $300 to $500 a month, which is unaffordable, especially when you have car payments. What drew me to Endurance was their competitive pricing. I did my research online and found their plans to be the best option for me. The purchasing process was excellent; the representatives were nice. I would recommend Endurance to others.
Hi Donetta! Thank you for your positive review! We're thrilled to hear that Endurance's competitive pricing and easy purchasing process were exactly what you were looking for. It's great to know our representatives ensured a seamless experience for you. We truly appreciate your recommendation and look forward to continuing serving you. If you have any questions or need assistance in the future, we’re here to help!
- The Endurance Team
Reviewed Feb. 27, 2025
I purchased a warranty from Endurance Auto Warranty as I needed coverage for my new car. The entire process was quite smooth and I didn't encounter any difficulties. The plan options were reasonable, and surprisingly, the cost wasn't as high as I had expected, which was a pleasant surprise. However, I do wonder if I'll receive a wallet card or something tangible to keep with me.
Hi Paris! Thank you for sharing your experience! We're happy to hear that your process with our team went smoothly and that you found our plan options to be reasonable and a pleasant surprise in terms of cost. Concerning your request for a tangible item like a wallet card, please contact us directly at feedback@endurancedirect.com and we can mail you physical documentation. If there's anything further you need or any questions arise, please don't hesitate to reach out. Welcome aboard and thank you for choosing Endurance!
-The Endurance Team
- The Endurance Team
Reviewed Feb. 27, 2025
I signed up with Endurance Auto Warranty, and so far, my experience has been positive. I switched from CarShield after hearing about some lawsuits and was pleased to find Endurance as the best option after doing my research. The sign-up process was smooth; their representatives were courteous, professional, and directly to the point, answering all my questions. Although I haven't used their services yet, the initial experience has been satisfactory, and I appreciated receiving their explanatory booklet. Overall, I would rate my sign-up experience and the price of their product highly.
Hi Grover! We're thrilled to hear about your positive experience with Endurance so far! It's great that you found our sign-up process smooth and our team courteous and informative. We’re happy you made the switch after your research, and we can't wait to continue serving you with the satisfaction and reliability you deserve. If you have any questions as you further engage with our services, please feel free to reach out.
Thank you for choosing Endurance and for sharing your kind feedback!
- The Endurance Team
Reviewed Feb. 27, 2025
I have been using Endurance for vehicle protection for quite a while since I first saw an advertisement on TV. My experience with the protection specialist who signed me up was very positive. The lady I spoke with was knowledgeable about the product and did an excellent job explaining everything. I would give my sign-up experience a 5 out of 5, as I would recommend it to friends.
Although I haven't had the need to file a claim yet, I've utilized the coverage for routine maintenance like oil changes. The primary reason I opted for the extended coverage was to manage the financial risk of a significant mechanical problem. By paying a small amount each month, I feel more secure against potential costly repairs in the future. Overall, I appreciate the peace of mind that comes with having a warranty like Endurance.
Hi Ronnie! Thank you for sharing your positive experience! We're happy to hear that the initial sign-up with our knowledgeable specialist exceeded your expectations. Your peace of mind and reassurance concerning future vehicle expenses are exactly why we offer our protection plans. Even without needing to file a claim yet, we're thrilled that our routine maintenance coverage has already been beneficial. We look forward to continuing to serve you and hearing more from you. If any needs arise, please feel free to reach out. We're always here to help!
- The Endurance Team
Reviewed Feb. 27, 2025
I discovered Endurance Auto Warranty through a television advertisement, primarily influenced by Danica Patrick's endorsement. The purchasing process and customer service were excellent, with coverage options that were good. Though I haven't used the warranty yet, the overall cost appeared fair.
Hi Gerald! Thank you so much for choosing Endurance. We're thrilled to hear that you had such a positive experience, and we're grateful for the reassurance provided by our exceptional team and strong endorsements. If any questions or needs arise about your coverage, we are just a call away! We're excited to ensure a continued partnership moving forward and welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 27, 2025
Recently, I decided to sign up for an auto warranty with Endurance after hearing positive things about it on television and from a friend. My experience with the sales representative was quite satisfactory; they were persuasive and managed to get me to enroll in the plan. However, I am still awaiting the arrival of my contract to confirm all details of the coverage.
At the time of enrollment, I was assured that the coverage would include bumper-to-bumper protection. Unfortunately, I have not yet received a physical copy or an email of my contract, which is somewhat concerning. This delay is especially notable since, in past experiences with other warranties, I typically received documentation promptly after enrolling.
I plan to contact Endurance to follow up on the status of my contract. Despite this inconvenience, I appreciated how well the representative handled the signup process. Based on the initial experience, I would rate the signup process highly, though my final satisfaction will depend on the resolution of my contract receipt.
Hi Brandon! Thank you for sharing your experience and feedback. We're glad to hear that our sales representative provided satisfactory service during your enrollment process. We understand the importance of receiving your contract promptly, and we appreciate your patience. Please reach out to us directly via feedback@endurancedirect.com, and our team will assist you in retrieving your contract and confirming all the coverage details you were assured of. Your satisfaction is vital, and we're here to ensure your complete peace of mind. Looking forward to resolving this matter to your satisfaction.
- The Endurance Team
Reviewed Feb. 27, 2025
I recently decided to get an extended coverage plan from Endurance Auto Warranty for my 2018 Cadillac. The reason is simple: any repair on my Cadillac could easily cost $1,000 or more. I've had a sunroof issue before that nearly set me back $3,000.
During the sign-up process, the protection specialist I spoke with was very professional and knowledgeable. Although I haven't had to use the policy yet since it's only been a short time since my approval, I feel that the insurance will be worth it should any part of my car need repair. The entire sign-up experience felt smooth, and I'd rate it a 5 out of 5.
I appreciate that there's no need for any incentive to share my positive feedback about them. For anyone weighing their options, I would say a policy like this is a smart investment. Over four years, I'll spend around $4,000, which I know I'll likely recoup with just one major repair. It's really a no-brainer for a car like mine.
Hi Dave! Thank you for sharing your positive experience with us! We’re thrilled to hear that you had a smooth sign-up. Your trust in our coverage to protect your Cadillac and address potential costly repairs is something we greatly value. We appreciate your recommendation and are glad you find our protection plan a smart investment. Rest assured, we're here to provide unwavering support whenever you need us.
- The Endurance Team
Reviewed Feb. 27, 2025
Everything went well when I signed up with them. The price they quoted me was about I thought it would be. Endurance is worth looking into.
Reviewed Feb. 27, 2025
I signed up with Endurance Auto Warranty as my initial factory warranty is about to expire. Although I haven't had a chance to use their services yet since my coverage period hasn't officially started, the sign-up process was smooth and professional. I conducted some research before committing and chose them based on their positive ratings online, which seemed credible to me.
I decided to go with an extended warranty due to the complex electronics in my vehicle. I'm aware I have a month to cancel if I change my mind, but so far, my interactions with their team have been positive; they've been professional and helpful. While I can't yet speak to how the warranty performs, I'm optimistic.
If I had to rate my experience based on the sign-up and customer service alone, I'd give it a 5 because of the friendly and informative staff. As for the cost, I think the price is reasonable and would rate it a 4. I haven't used their website yet, but their rating and my experiences so far encourage me to continue with their service.
Hi Robert! Thank you for sharing your experience with signing up for Endurance. We're thrilled to hear that you found the process smooth and professional and that our team has been helpful to you. Choosing a protection plan and coverage for modern vehicles, especially with complex electronics, is a smart choice, and we're happy to be part of that journey. Your optimism and feedback reinforce our commitment to maintaining a high level of service. If you need any further assistance or have more questions as you continue with your coverage, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Feb. 27, 2025
My experience in signing up with Endurance was quite positive. The rep I interacted with provided thorough insights on how the plan worked and what it would cover, aligning well with my needs for full protection on my truck, especially since my previous coverage was expiring. The representative's professionalism and knowledge impressed me greatly as he truly understood my concerns.
I signed up for the program last week, and it is set to activate in March with a coverage term of three years. The process was smooth, and I found the representative's assistance invaluable. If I had to rate my signup experience, it would be a 5, as I would definitely recommend Endurance to family and friends. My recommendation stems from the belief that they offer excellent value, covering needs comprehensively at a reasonable price.
Hi William! Thank you for sharing such a positive sign-up experience with Endurance! We’re happy to hear that our representative impressed you with thorough insights tailored to meet your needs, as well as their professionalism and knowledge. It's great to know the process went smoothly, leading you to highly recommend us to your family and friends. Your confidence in the value and coverage you received means a lot to us. We look forward to serving you throughout your coverage term, and we’re here should you need any further assistance. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 27, 2025
I got an auto warranty from Endurance after my previous coverage expired sooner than expected. I thought my original truck policy covered up to 100,000 miles, but it turned out to be only 80,000 miles. Over the years, I’ve received multiple offers from Endurance, which is why I decided to give them a try this time.
The signup process was straightforward and hassle-free. If a friend asked about my experience, I'd say the signup process was easy and uncomplicated. The customer service was satisfactory during the signup process. The coverage seems promising as long as they deliver on their promises. Pricing for the coverage felt fair, and I'd rate both the coverage and price a 4 out of 5. I’m pleased with the overall experience so far.
Hi Daniel! Thank you for choosing Endurance for your auto protection needs. We’re thrilled to hear that our straightforward signup process and competitive pricing met your expectations. We're committed to delivering on our promised coverage and are glad to hear that your overall experience has been positive. If there’s anything else we can assist with, please don't hesitate to reach out. Enjoy the peace of mind that comes with knowing your car is in good hands!
- The Endurance Team
Reviewed Feb. 27, 2025
Endurance was a recommendation from a friend. They were the first company I contacted, and it felt straightforward. The purchase process was simple, involving a few questions. I wasn't entirely sure about the pricing since it was my first time buying such coverage, but my friend assured me it was reasonable, so I decided to go with it. I have coverage for my 2019 Ford F-150 and 2018 Chrysler Pacifica. Although I haven't made any claims yet, based on my initial purchase experience, I would rate them highly for ease of use.
Hi Jon! Thank you for sharing your experience and considering Endurance based on your friend's recommendation. We’re thrilled to hear that you found the purchase process straightforward and efficient. It’s important to us that getting coverage for your vehicles, like your Ford F-150 and Chrysler Pacifica, is easy to navigate. Should you have any questions in the future, please feel free to reach out. Here’s to peace of mind on all your journeys!
- The Endurance Team
Reviewed Feb. 27, 2025
I was with Endurance one time and due to the shop that was dealing with them could not deal with them, I canceled the warranty and went elsewhere. Now, the other company is no longer in business so I have opted to come back to Endurance but the issues continue. I haven't received any paperwork, ID card, booklet, or any information from Endurance, yet they keep trying to reach me through mail, which has been quite frustrating.
When signing up, I dealt with two different representatives due to having two vehicles. While one was perfectly fine, the other seemed quite confused, which didn't help my situation. If a friend asked me about Endurance, I'd suggest looking around before making a decision.
On a rating scale, I'd give Endurance a 3 out of 5 overall at this point, mainly due to the mixed experience with their customer service and confusion during the sign-up process. On pricing, I'd rate it a 4 because it seems fair.
Overall, my situation with Endurance is unresolved, but I hope to see improvements moving forward.
Hi Stephen! Thank you for sharing your experience with us. We value your feedback and are sincerely sorry for any inconvenience caused. It seems there have been some complexities in processing your documents and confusion during your interactions with our team. We aim to provide clear communication and streamline these processes for all our customers.
We want to rectify this quickly and ensure you receive the necessary documents and assistance for your case. Please reach out to our team directly via feedback@endurancedirect.com. This will allow us to look into your case further and pursue a solution that addresses your needs effectively.
Your patience and understanding are highly appreciated as we work to improve your experience with us.
- The Endurance Team
Reviewed Feb. 27, 2025
I inquired about an auto warranty with Endurance as I have a truck I bought four years ago with some mileage on it. Since the factory warranty had expired, I wanted to maintain my truck for the long haul and ensuring peace of mind was important to me. The representative I dealt with seemed very knowledgeable about the product, which made the sign-up process fairly straightforward and deserving of a high rating.
The coverage offered by Endurance seemed worth it. However, I'm still within the 30-day waiting period, so I haven't fully experienced the coverage yet. As for their customer service, I found the sales representative to be quite competent. Although the price could always be lower, I felt it was worth the value, even though I haven't filed any claims yet.
I also used the Endurance website beforehand and found it easy to navigate, despite my limited tech skills. Overall, the entire process was smooth, and I'd rate the sign-up and customer service quite high.
Hi Michael! Thank you for sharing your experience with having Endurance as your auto protection provider! We're thrilled to hear that the signup process was smooth and that our representative was able to assist you with competence and efficiency. While you're right in looking forward to some real-world claims testing after the waiting period, we're glad you found value in the customer service and website navigability. Please feel free to reach out if you have any questions. We're here to ensure your truck remains on the road for years to come with peace of mind!
- The Endurance Team
Reviewed Feb. 27, 2025
When I signed up for an auto warranty with Endurance to ensure I could maintain my vehicle, the sales representative was very helpful. His demeanor impressed me the most during our interaction. The coverage offered seemed satisfactory, as I felt comfortable proceeding with the purchase. Overall, I would rate my experience a 4 out of 5 stars, leaving a bit of room for improvement.
Hi Fredric! Thank you for sharing your experience with us. We're thrilled to hear that our sales representative left such a positive impression during your purchase. It's great to know that our coverage meets your expectations and that you felt comfortable with your decision. We appreciate your feedback suggesting there's room for improvement, which signals opportunities for us to enhance our services. If there's anything further we can do to expand upon this positive experience for you or turn it into a 5-star interaction, please don't hesitate to let us know. We are always here to assist! Welcome to the Endurance family!
-The Endurance Team
- The Endurance Team
Reviewed Feb. 27, 2025
I have been a loyal customer of Endurance, currently on my third contract with them. What keeps me coming back is their honesty. They manage expectations well; if something isn't covered, I find out right when it's time for the work to be done, leaving no surprises. Whenever I have submitted a claim, they handled it very well. The customer service representatives are excellent, providing great interactions.
Overall, I am very pleased with my experience, and I would rate them highly across the board. Even for the policy price, while everything tends to go up, Endurance still earns my top marks. I’ve also had positive experiences with their customer service; it’s been consistently excellent.
Hi Cynthia! We're happy to hear about your positive experiences with Endurance over the years. Thank you for your loyal support and kind words highlighting our commitment to transparency and excellent customer service. Your satisfaction with our claims process and rate offerings is our highest reward. Thank you for being a valued customer, and feel free to reach out anytime—we're here to keep serving you.
- The Endurance Team
Reviewed Feb. 27, 2025
My neighbor recommended Endurance, and my experience during the sign-up process was great. I would definitely suggest Endurance to a friend, as everything has been fantastic so far. I have only spoken to them a couple of times on the phone, but the customer service has been excellent.
I would rate them a 5 out of 5 in several categories: the customer service during sign-up, the overall product and coverage, sales and marketing, and even the pricing, which I find very reasonable. I'm quite satisfied with my experience so far with Endurance.
Hi Emma! We are happy to hear about your positive experience with Endurance and appreciate your recommendation. We are glad you found our sign-up process easy and straightforward, and it's great to see that our customer service and product have met your expectations across multiple areas. If there’s anything more we can do for you, please don’t hesitate to let us know.
-The Endurance Team
Reviewed Feb. 27, 2025
My representative manager were super great, help me with my issues and attended to my warranty needs, great job. I appreciate it, the help and taking my meds and issues in the consideration, very professional
Hi Mark! Thank you for sharing your experience and for appreciating our hard work! We're thrilled to know that our team provided you with excellent service and addressed your auto protection needs professionally. Your satisfaction is our priority, and we’re here for you anytime you need us.
- The Endurance Team
Reviewed Feb. 27, 2025
I recently decided to look into an auto warranty for my vehicle due to its age. After researching, I chose Endurance because of their good reviews and reputation. The rep who helped me sign up was very good, showcasing a lot of knowledge and experience. Overall, I was pleased with the experience and would rate it positively.
Thank you so much for rating us so highly, Hugh! We are thrilled to learn that you had a positive sign-up experience with our team and look forward to providing you with excellent service!
- Endurance
Reviewed Feb. 27, 2025
I decided to look into an auto warranty with Endurance because my car's factory warranty was about to expire, and I had been receiving mail invites from them. Although I initially ignored these, the timing was right for me to consider additional coverage. During the sign-up process, I had a great experience with a rep named Greg, who explained everything clearly without pressuring me. He initially seemed unsure if I would proceed, but he ended up explaining everything so well that I didn’t have any questions.
I received a $300 discount for signing up online, which was a nice bonus. However, I did encounter an issue with a text message instructing me to call a line to verify or complete something, but I couldn't get through due to busy lines.
Despite this minor inconvenience, I would rate Endurance as a 5. I found their coverage cheaper and with a lower deductible than a previous insurance I tried. Customer service was excellent, and I am very satisfied with my coverage. Overall, I'm happy with my decision and would recommend Endurance to others seeking an auto warranty.
Wendy, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need further assistance, don't hesitate to reach out again. We're here to help!
- Endurance
Reviewed Feb. 27, 2025
I decided to explore Endurance Auto Warranty because the manufacturer's warranty on my SUV had expired, and repairs can be quite costly. My experience with the Endurance representative was very smooth; she was reassuring and pleasant to speak with.
I signed up for full coverage, which begins after a 30-day waiting period. The whole process was easy to understand and straightforward. I hope that if any issues arise, the actual repair process will be just as smooth. Compared to other companies, I found Endurance to be reasonable in pricing—not the cheapest, but not the most expensive either. Importantly, their rep was not pushy, which was a refreshing change from some other pushy companies I encountered.
Overall, my sign-up process with Endurance was positive, and if asked by a friend or relative, I would describe it as excellent.
Hi, Linda. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one, and we look forward to providing you with excellent service for many years to come!
- Endurance
Reviewed Feb. 27, 2025
I recently renewed my auto warranty with Endurance, having let my previous policy lapse. When I saw their information again, I realized how beneficial it was and decided to reinstate it.
The sign-up process was smooth and the sales representative was excellent, thoroughly explaining the details and setting everything up perfectly. I’m satisfied with the coverage, which I find to be comprehensive for my needs.
Overall, I’m very happy with Endurance and would give top ratings for the process, treatment, price, and coverage.
Hi, Eddie. We're so happy to hear that you're satisfied with your Endurance coverage plan, our team, and the entire process! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 27, 2025
My experience purchasing an auto warranty with Endurance has been positive so far. I received several emails from them, which initially caught my attention due to their competitive quotes. The customer service rep I spoke with did a great job of explaining everything, making the experience smooth and clear.
Regarding the cost and coverage, everything seemed satisfactory according to the figures I reviewed.
While I would recommend Endurance based on the customer service and purchasing process, I am aware that actual service might be a different experience, but for now, I'm pleased.
Samuel, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 27, 2025
I recently signed up for an auto warranty with Endurance after seeing their commercial on TV. The sign-up process was straightforward, and they offered a deal where the deductible was reduced from $200 to $100, aligning with a promotion they advertised.
The customer service team was helpful. If everything works out smoothly as anticipated, it seems like it will be worth the cost. Overall, I'd recommend it to a friend.
Hi, Jerome. Thank you for recommending us to your friends! We’re glad your sign-up experience with us was a great one and that our team was helpful! - Endurance
Reviewed Feb. 27, 2025
I recently received an email from Endurance about their vehicle protection plans, and since my car is getting older, I thought it was a good idea to explore my options. The Endurance rep who helped me was very informative and professional, making the process smooth and easy to understand.
I signed up for the program on February 7th but haven't received my warranty details yet. As far as I know, the coverage starts after 30 days and 1,000 miles, which seems reasonable. I decided to get this extended coverage because I currently have no warranty, and a couple of years ago, I had to replace my timing belt, which cost about $1,500. Having this coverage could save me a lot of money if my car breaks down in the future.
Overall, I'd recommend Endurance to friends and family, especially if they are looking to avoid high repair costs for their vehicles.
Hi, Paul. Welcome to the Endurance family and thank you for recommending us to your friends! We’re glad your sign-up experience with us was a great one and we look forward to providing you with excellent service in the future.
- Endurance
Reviewed Feb. 27, 2025
My experience with Endurance Auto Warranty has been positive. I initially chose them because I had previously used their services. My recent purchase was straightforward as it was a renewal of my existing coverage. The customer service during the process was excellent. Based on my experience so far, I would recommend Endurance.
Thank you for recommending us, Elouise. We're happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 26, 2025
I was contacted by a Endurance seller offering me their coverage, I've been skeptical about these companies but I decided to give a chance if I could see the future. Well, I purchased their most complete options where I've been told everything would be mechanically covered, guess what, the only thing that doesn't cover is exactly the problem I'm having with my car, I have 3 fuel injectors that need to be replaced, I was quoted almost $8k to do the job, apparently is an engine out job, and once you change the 3 defect ones, you need to change all of them, I asked the seller (Connor) many time if I would be covered if something goes wrong, he said yes, apparently there are 2 companies, Endurance that sells the contract and another that handle the claims.
They keep you going back and forward waiting hours on the phone on purpose so you give up. I would stay away from this company, they take your money and don't honor what they offer you when they are selling the plans everything is wonderful until you need them to repair your vehicle, DON'T DO BUSINESS WITH THEM, STAY AWAY.
Hi Tercio. We greatly appreciate you sharing your detailed experience with us. It's clear that this situation has been distressing, and we truly empathize with the challenges you've encountered regarding your coverage with your vehicle. We deeply regret that the service didn't meet your expectations, especially at a crucial time when you needed support.
In situations like these, we value the importance of resolving discrepancies effectively. Please reach out directly to us at feedback@endurancedirect.com. We would like to gather more details concerning your incident in order to thoroughly investigate the case, review the exact parameters put across during your plan's selection, and work towards bridging the gaps in your experience.
Thank you for taking the time to express your concerns. Your input enables us to serve you better and underscore our commitment to your satisfaction.
-The Endurance Team
Reviewed Feb. 26, 2025
Not real happy at this point. My 2017 BMW has an alternator bearing going out, dealer gives it a month or two but insurance turned the repair down. Says it must fail completely which would leave me stranded
We appreciate your feedback, Eric, and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more so we may see what we can do to make things right. You may send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed Feb. 26, 2025
Hello, my name is Leticia **. I needed help with getting my recently purchased ins. info. Juan was very helpful, knowledgeable, and professional. He went out of his way to help me download the Endurance app. I am very pleased. Thank you Juan!
Letiticia, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- Endurance
Reviewed Feb. 26, 2025
The agent was extremely helpful while guiding us through the plan and policy. We have been talking about the need to subscribe to an insurance since our original ones had expired. The agent explained the options and was helpful in our decision on the correct policy for us.
Hi, Gloria. Welcome to the Endurance family. We’re so happy to hear you had a great experience with our customer service team! If you have any questions, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 26, 2025
This is quite possibly the worst company to deal with and I assume they must write their own reviews - please beware!! They are so bad that almost all repair shops refuse to take your car in if you want to use Endurance as they are so hard to work with. I foolishly have both my cars with Endurance. I wanted peace of mind and despite paying into the warranty for 3 years as soon as I need to use my coverage they find ways of avoiding paying so you have no choice but to pay out your pocket or risk taking the car from the workshop with an issue. They then of course refuse to pay after the fact.
In one instance my car was in the shop for 3 weeks and I had to pay myself in the end just to get the car back! Excuses they use range from not having my updated rego on file, then taking days to acknowledge it by which time I have had to pay, questioning mileage over a year after taking my payments, being unresponsive. I am in a dispute at present and the “contract manager” has avoided me for almost 4 weeks despite regular calls and emails because they know I want to cancel my contract and I am entitled to a full refund.
Hi Daniel. We apologize for the difficulties you've encountered with your coverage and the frustration it has caused. It's concerning to hear about the challenges you're facing getting repairs covered and communicating with us. We assure you that customer satisfaction is our primary aim, and we're eager to resolve these issues for you.
Please reach out to us directly at feedback@endurancedirect.com, providing your contract details and any additional information, so we can address your concerns thoroughly and elevate your experience with us to the standards we aspire to uphold.
Thank you for bringing these matters to our attention.
- The Endurance Team
Reviewed Feb. 26, 2025
The gentleman who handled my quote and signed me up was very knowledgeable and easy-going. Explained everything with good details and made it easy to understand and was a very good salesman. He made it very simple and enjoyable. He made sure that I understood what he was saying and how much the payment was what the coverage was. Very good. Thank you.
Thank you so much for this 5-star review, Robert. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed Feb. 26, 2025
The customer service representative was so helpful, courteous and efficient. She reviewed each point of coverage, explaining how to use them and how to file claims. I had researched other companies and even paid for service but Endurance offered better coverage and cheaper rates. Thanks for the work you all do to help your clients.
Sharon, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed Feb. 25, 2025
Missed a payment because card was hacked and cancelled. Customer service was excellent and we quickly resolved the issue. Very understanding of my problem. Have not had to file any claims as of now, if I ever do I would expect things to go as smooth as today.
We're happy to hear that our team provided you with excellent service, B. We’ll make sure that they receive your feedback and look forward to continuing to provide you with excellent service in the future.
- Endurance
Reviewed Feb. 25, 2025
My name is Anas **. I have Mercedes s550. 2015 I had called this company for a warranty, the agent lied to me about that policy, said that it covers the car bumper to bumper and I was paying for almost a year and when I went to fix my sunroof I had told that it doesn’t cover because I have coverage on only the mechanical and when I called the supervisor told me that no one gives bumper to bumper coverage so I just got scammed from the company.
We’re sorry to hear your claim didn’t go as expected, Anas. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage and see what we can do to make things right.
- Endurance
Reviewed Feb. 25, 2025
My Account Manager Aiesha is the BEST!!! Aiesha listened to me & helped me to understand the warranty process & how Endurance works! Aiesha is the epitome of what excellent Customer Service & Account Management looks like in real life!! God bless you!!! Endurance needs at least 5,000 more Aieshas!!!!
We're happy to hear that our team provided you with excellent service, Kimberly. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 25, 2025
**DO NOT** SIGN UP WITH THIS WARRANTY COMPANY!!! Absolutely the worst company and the worst customer experience I have ever had!!! Don't be fooled by these other fake reviews!!! I was lied to about my coverage and given the run around for almost 2 months while Endurance treated me like a suspect instead of a valued customer that is paying for services!!! I was treated with rudeness and attitude from supervisors and managers. Worst company and worst customer experience I have ever been through!!! Carshield is the way to go!!!
Bobbii, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you, The Endurance Team
Reviewed Feb. 25, 2025
They worked with me and the shop that did the repairs well. When I sold the suv had no problem transferring the remaining time over to the grandson. They e mailed me a form that we and grandson had to fill out and send in.
Thank you for leaving us a review, Robert. We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicle.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Feb. 25, 2025
I worked with Jason to sign up with Endurance. Jason was very professional, signed me up with discounts that were available for the both cars we signed up with. I hope it is that easy to process future claims. Jason made it very easy to sign up. I'm am looking forward to not have to worry be a very expensive auto repair.
Hi, John. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed Feb. 25, 2025
Lydia was pleasant, helpful and informative. I received a friendly reminder of a past due account. I called and she took care of the matter immediately. Then asked if there was anything else and she gave the info I needed. Thank you.
Michelle, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 25, 2025
Very good service. If I could rate them a 10 I would. Very pleasurable to deal with. I have two vehicles with them and are very satisfied. I recommend a lot of people to them because their service is great.
Hi, Paula. Thank you for recommending us! We appreciate your continued trust in Endurance and are so happy to hear that you're satisfied with your coverage plan!
- Endurance
Reviewed Feb. 24, 2025
The company refused to warranty my transmission. I had paid $1300 for my policy and they will not cover my transmission. 6 months I've been fighting with them. Scam company, they take your money but won't cover anything.
We’re sorry to hear your claim didn’t go as expected, Ken. Our goal is to provide the best protection for your vehicle. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage and see what we can do to make things right.
- Endurance
Reviewed Feb. 24, 2025
This company play games when it comes to paying for a covered claim. It is unreal that I never received a rental car as agreed in the contract. No roadside assistance, and refused to pay for a covered repair. I requested reconsideration fast so I can get to court for breach of contract. Beware!!!!
We’re sorry to hear about your recent claims experience, Jovan. We truly value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon.
- Endurance
Reviewed Feb. 24, 2025
I can't remember the gentleman's name who help me, but I give him five stars for his patience and awesome service. Thanks buddy. He talked to me with clarity and help me understand what was covered. And he also gave me discounts that really saved me a lot of money. I hope if I ever have to call in and make a claim, the person on the other end is as helpful as he was. Thank you Endurance.
Michael, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 24, 2025
I think I selected the right coverage for a used car with low mileage. The salesman was knowledgeable and helpful. My used car only has 9,600 miles on it and it is still technically new for being a 2019. First time I have needed to do this. Really don't know what else to say.
Hi, Michelle. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions about your contract, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed Feb. 22, 2025
I just tried to email customer service at the address shown and my email was rejected. I know it was the right one because I copied it. It was easy to talk to them by phone. The lady who gave me a quote was very knowledgeable. And friendly. I had heard about Endurance from TV commercials.
Thank you for leaving us a review, Donna. We are sorry to hear that your email did not go through, but we are glad you were able to connect with our team over the phone!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed Feb. 22, 2025
This company is a scam. I had oil consumption that started and I filed a claim. They asked for last 3 oil changes in which I provided. They denied my oil consumption claim because my tires were 1/2 inch smaller than recommended size (in which I had no idea discount tire did that). I asked for something in writing telling me that and they told me they can’t and that they can only do it verbally. When canceling, you have to get a letter notarized.
We appreciate your feedback, Lisa, and are sorry to hear you had a negative experience. If you would like to discuss this experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you, The Endurance Team
Reviewed Feb. 21, 2025
I took some time to think about my decision to sign on with Endurance. I decided to cancel. The manager I spoke to gave some good alternatives to enhance my coverage at a lower price. I had made up my mind before I called. He was very helpful, and after our discussion, he canceled my contract as I had asked.
W.D., we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed Feb. 20, 2025
The person that I spoke with was so efficient and so knowledgeable and made me feel very comfortable. I am so glad that I decided to go with your company because now my mind is at ease if anything ever happens to my car then I know that I have a good company with reliable people that can make me happy.
Hi Candido! Thank you so much for choosing Endurance and for sharing your positive experience! We're thrilled to hear that our team made you feel comfortable and confident in our services. Knowing that you trust us to keep your vehicle protected is incredibly rewarding. Rest assured, we are committed to providing you with reliable support whenever you need it.
- The Endurance Team
Reviewed Feb. 20, 2025
I heard about Endurance through their television advertisement, which caught my attention with the slogan, "Do you want to pay for your next repair, or do you want Endurance to pay for it?" Intrigued by the commercial, I researched more about them online and decided to give them a call.
My sign-up experience was quite positive. My agent, whose name I have noted at home, was exceptionally polite and knowledgeable about the company's offerings. He represented Endurance very well, which left a strong impression on me. He patiently explained everything and asked about my car's insurance status while working diligently on the computer to provide all the necessary information. It was clear he was well-prepared and managed to verify that my car's warranty was nearing expiry.
We discussed various coverage options, and he offered suggestions that aligned with my needs, considering I had done previous research and contacted my car dealer. Although I can't recall all the details offhand, I have them noted at home. For the sign-up process itself, based on the information and interaction, I would rate Endurance a five for delivering a seamless and informative experience.
I would definitely tell my friends and family that if given the choice, I'd prefer for Endurance to handle my next car repair costs.
Welcome to the Endurance Family, Mary, and thank you for recommending us to your friends and family! We’re so happy to hear you had a great experience with our team! If you have any other questions about your new plan, please don't hesitate to contact us.
- Endurance
Reviewed Feb. 20, 2025
I got an extended warranty with Endurance after frequently hearing about them and CarShield on TV. What attracted me to Endurance was that they didn't use a middleman to handle claims, which seemed like a more direct and efficient process.
Though the initial signup was a year ago, I remember the representative being quite knowledgeable and professional. He explained what would be covered and the cost clearly. I haven't had to file a claim yet, luckily, but when I did call customer service with questions, they were helpful and attentive. One representative even checked my car's value to help clarify my policy coverage.
My main reason for getting the warranty was after the unfortunate passing of my husband, who usually handled our car repairs. With him gone and as the sole caretaker of my special needs son, I needed assurance that my 2017 Nissan Rogue could be maintained without unexpected repair costs. This decision feels especially prudent given that we live in a time where many are paycheck to paycheck, making unexpected expenses difficult.
Overall, my experience with Endurance has been smooth, and I would rate it a 5 so far. I appreciate not having to deal with third-party payers, a real selling point for me.
Hi, Linda. Thank you for sharing your experience. We’re so glad to hear Endurance has provided you with peace of mind. We understand how important reliable service is, and it’s great to know our claims process and helpful customer support have made a difference for you.
We’re sorry for your loss and are honored you chose us to help with your vehicle’s needs during this time. If you ever need assistance, feel free to reach out. We’re here to help!
- Endurance
Reviewed Feb. 20, 2025
Mike was very knowledgeable about the plans and very helpful with all of my questions. He understood all of my situations and quickly addressed my concerns, proving to me he was well educated about each of your plans. I did not feel rushed or pressured to purchase a plan. Excellent experience.
We're happy to hear that our team provided you with excellent service, Lawrence. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed Feb. 20, 2025
I heard about Endurance Auto Warranty through a TV advertisement and at the time, I was on the lookout for some car maintenance insurance. The ad impressed me with how good Endurance seemed to be, so I decided to choose them for this service. The approval process was pretty smooth, though. I got approved right away, which was a relief since I needed the insurance urgently. They mentioned perks like roadside assistance and oil changes, which were attractive features. The payment amount also turned out to be manageable, surprisingly, as I initially expected it to be higher. Although, if it could be a bit cheaper, that would be even better.
The experience following the sign-up wasn't quite what I expected. I thought once I got the insurance, I could take my car to the shop, call the insurance, and they'd cover everything. Unfortunately, that wasn't the case. I found myself unable to get my car out of the shop because I didn't have the funds, and nobody informed me properly about when I'd be able to start using the service. I was under the impression that it would be immediate, but I later found out there was a 30-day period and I had to drive 1000 miles before activation.
I'd rate my experience around a 5, acknowledging that there was some misunderstanding on my part about how the coverage worked. It was really important for me to obtain this coverage because my son and I didn't realize how expensive car parts could be, and the prospect of only paying $100 out of pocket was appealing. Overall, I appreciate the benefits of the package, and I look forward to fully utilizing them once the waiting period is over.
Thank you so much for your 5-star review, Mabel. We apologize for any confusion regarding the waiting period and appreciate your understanding. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed Feb. 20, 2025
I recently came across Endurance when I saw it on TV, and I wanted to explore what they had to offer. What drove me to inquire about a warranty was the need for coverage that could prevent unexpected, costly repairs or issues.
The sign-up process with Endurance was excellent. The rep explained everything clearly and quickly, which made the experience smooth and easy to understand. They were professional and knowledgeable. If I had to rate the sign-up experience, I would definitely give it a 5 out of 5.
I would recommend Endurance to friends and family, as joining this program has been a positive experience. It provides transparency and warmth, ensuring that you're taken care of. The extended coverage was vital for me because my previous coverage was ending, and having that security was essential.
Hi, Jessy. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was an excellent one and look forward to continuing to provide you with the best service for many years to come.
- Endurance
Reviewed Feb. 20, 2025
Knowing that Endurance takes good care of customers, I signed up and my experience was good, mainly because the representative I spoke with was amazing. She explained everything, including the need to wait a month and 1,000 miles before the warranty takes effect. If I had question, she went over it very well. The service is approved for five years.
I chose extended coverage for peace of mind as I own an '18 F350 and prefer having coverage for my vehicles. I would tell my friends and family to go with Endurance because I haven't had any issues so far. The program includes perks like roadside assistance and oil changes. Overall, I'm satisfied with the customer service and coverage offered by Endurance.
Hi, Rufus. We're so happy to hear that you're satisfied with your Endurance coverage plan and our customer service! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 20, 2025
Horrible customer service!!!! Horrible company that does not take responsibility for the mistakes THEY make!!! They will cause you to lose a ton of money, not cover your vehicle and then blame you for their employees not being able to do their job properly! Trust me, find a new company!!!
We’re sorry to hear about your less-than-satisfactory experience, H T. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com with these details of your situation and contract information, and we will be in touch. Thank you, The Endurance Team
Reviewed Feb. 19, 2025
I first heard about Endurance from a TV commercial that kept popping up once my car reached 100,000 miles. Despite my initial indifference, the persistent advertising intrigued me enough to Google the company. Impressed by favorable online reviews, I decided to give them a closer look after dismissing numerous dubious warranty offers I received in the mail. As a realtor, I knew I'd surpass 100,000 miles quickly, so I called Endurance to learn more.
The representative I spoke with was based in Saint Louis, and we quickly established a good rapport, aided by our mutual connection to the city. He was very professional and knowledgeable, explaining the details of the warranty, including coverage and exclusions. One crucial detail he clarified was that I needed to drive over 1,000 miles and have the warranty for 30 days before filing a claim. This was important because I drive extensively for work, often hitting 1,000 miles in just a couple of weeks.
He also mentioned that pre-existing conditions aren't covered, and I would need approval before proceeding with repairs. I typically take my car to a dealership, and it was good to know they handle the approval process for warranty claims. Initially, I didn't grasp all these details, but his patience in explanation helped clarify the process.
During our conversation, he recommended a premium warranty, which offered more coverage than the basic plan, aligning better with my high mileage needs. Overall, I found the sign-up process straightforward and would recommend Endurance to others. I did not receive any incentive for this review; my opinion is based entirely on my personal experience with the company.
Thank you so much for the 5-star rating and for recommending us in your review, Valerie! We're thrilled that you found the sign-up process to be straightforward and look forward to continuing to provide you with excellent service for many years to come.
- Endurance
Reviewed Feb. 19, 2025
I recently decided to purchase an auto warranty coverage with Endurance because I had a previous positive experience with them. While my previous car didn't require any repairs under their coverage, Endurance's good reputation encouraged me to continue with them. Previously, I've had a warranty with a different provider for another car that needed a lot of repairs, which were covered efficiently, affirming the value of having a warranty in place.
Setting up my new policy with Endurance was surprisingly smooth. The setup was completed with just one short phone call, which went much easier than I expected. The representative was thorough in explaining the policy and its coverage, which gave me confidence in my decision. I wasn't informed of any waiting period before I could use the service, which was another plus.
Overall, I'm very satisfied with the sign-up process and would definitely recommend Endurance's process to others!
Hi, John. Welcome to the Endurance family. We're so happy to hear that your sign-up experience was smooth and that you're satisfied with your coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 19, 2025
I recently signed up for Endurance after receiving several emails. I chose them because it seemed more direct than going through subcontractors, which I preferred. My signup experience was positive; the representative explained everything clearly and assured me that I could reach out anytime if I had questions. Although I can't recall the exact start date, I believe the program is set up for four years. What really stood out to me was the promise of covering my car expenses in case of any issues, which was very appealing. I haven't had any problems yet, but having this coverage provides peace of mind knowing that potential repair costs would be handled. I haven't used it and I hope that when I use it, it pays off my bills.
Hi Roy! Thank you for sharing your feedback! We're happy to hear that your sign-up experience was positive and that our representative was able to assist you clearly. It's great to know our coverage offers you peace of mind. Should you have any questions in the future, please feel free to reach out to us.
- The Endurance Team
Reviewed Feb. 19, 2025
I first heard about Endurance from television, and it piqued my interest. The sales representative I dealt with was excellent. He was very thorough and knowledgeable, leaving a positive impression. I found the coverage they offered to be reasonable, which influenced my decision to sign up.
I've only been with Endurance for about a month and a half, so I haven't had any issues or a complete experience with them yet. However, based on my initial interactions, I can say they were very good to me. Whenever I had a question, they provided clear and helpful answers. Overall, my sign-up experience was smooth and positive.
Hi Betty Jo! Thank you for sharing your experience with us! We’re thrilled to hear that our team provided you with clear and helpful information, influencing your decision to join Endurance. We're glad that your sign-up process went smoothly, and we aim to continue providing you excellent service. Should you have any questions or need assistance in the future, please feel free to reach out at any time.
- The Endurance Team
Reviewed Feb. 19, 2025
I initially signed up for Endurance Auto Warranty because I had used them for my previous vehicles. However, I faced issues where they didn't cover much except towing for my 2007 Ford Escape Hybrid, which led me to cancel that policy. Despite those challenges, I returned to them for my current vehicle, a 2016 Volkswagen sports wagon, because of the great coverage options I discovered during my research.
The representative I dealt with this time was outstanding. He was incredibly down-to-earth and knowledgeable, providing me with all the information I needed without being pushy or trying to upsell. Unlike my past experience, where I had to repeatedly call and found the service lacking, this time was a refreshing change. The representative emailed me all the details upon request and was very transparent about the coverage. I felt genuinely looked after, especially when discussing payment flexibility and coverage specifics for my driving needs.
I would recommend Endurance to friends and family, advising them to know their mileage and needs beforehand. They offer reasonable monthly payments and work with you on down payments, which was very accommodating. The extended coverage is essential to me since I have a pre-owned car, and I want to ensure all main components are covered to avoid future issues.
Hi Natalie! Thank you for returning to Endurance and sharing your experience! We are ecstatic to hear that you found the recent service with our representative to be outstanding and felt well-informed and valued. It's great to know that our coverage options and customer-friendly approaches met your needs. We aim to continue this level of service as you share your positive experience with friends and family. Please don't hesitate to get in touch if you have any more questions or need further assistance in the future!
- The Endurance Team
Reviewed Feb. 19, 2025
After owning my Dodge Challenger for about five years, I finally decided to go with Endurance for my auto warranty. I had considered them for a while but inflation was a deterrent. Initially, I received a quote from them about a year ago which seemed too high at the time. However, I recently received an invitation from Endurance with a lower rate, grabbing my attention once more as I sat contemplating at my kitchen table.
The desire to ensure my beloved car was protected led me to call their customer service. Tommy, the representative I spoke with, was exceptional. His great customer service made all the difference; he was clear, respectful, and thoroughly answered all my questions. Tommy even provided his email for any further inquiries, which I appreciated greatly. Thanks to his assistance, I was finally able to secure a warranty at a much better rate, aligning perfectly within my budget. I first heard about Endurance through Dodge, and based on my experience, I couldn't be happier. Everything about the package is fantastic. The coverage they provide suits my needs, and the pricing is fair and affordable.
Hi Pamela! We're thrilled to hear about your positive experience with Tommy and the affordable, comprehensive coverage you secured with us. Your satisfaction is our priority, and feedback like yours motivates us to provide exceptional service continually. If you have any questions in the future, please reach out to us at any time. Welcome to the Endurance family and thank you for placing your trust and echoing the warmth of our team. We look forward to keeping your beloved Dodge Challenger protected down the road.
- The Endurance Team
Reviewed Feb. 19, 2025
I gathered everything I knew I needed and went through the sign-up in 15 minutes. Endurance Auto Warranty's rep explained everything that I wanted to know and answered every question I had. They knew the product well.
Hi Frank! Thank you so much for your thoughtful review! We're thrilled to hear about your smooth and informative sign-up experience with Endurance. Our team strives to provide clear and knowledgeable guidance to all our customers. If you have any other questions, please feel free to reach out. We appreciate you choosing us for your vehicle's peace of mind!
- The Endurance Team
Reviewed Feb. 19, 2025
I recently signed up with Endurance Auto Warranty after hearing about it from a friend who had it on his vehicle. My truck was approaching the mileage limit, and since I wasn't working on it anymore, I decided it was a good time to get a warranty. I had seen Endurance advertised on television, and friends also spoke highly of it, which encouraged me to sign up. The sales agent who assisted me was professional and polite. He answered all of my questions, although I can't recall specific details about those inquiries since it's been about a month.
Although I haven't had to use the coverage yet, I feel positive about it based on my experience so far and the recommendations I received. A friend of mine, Steve, has used the warranty a couple of times, and his only issue was with parts availability, which isn't Endurance's fault. Endurance did a fantastic job answering my questions and making the process seamless. Everything went well, and I was happy with the service I received.
Hi Roy! Thank you for sharing your experience with us! We're thrilled to hear that you had a seamless sign-up process and felt well-informed by our professional team. We're happy that your friends' positive experiences influenced your decision, and we look forward to providing you with the same exceptional service whenever you need us. If you have any questions or require assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Feb. 19, 2025
I decided to get an extended warranty for my car since the dealership's warranty had expired. After researching various options, I chose Endurance and I found the staff to be honest about the program. I haven't had a chance to use the warranty yet, but I feel confident it will be helpful when needed. The program was approved to start on February 18th and will last for about four years. I would recommend others to consider giving it a try.
Hi Leida! Thank you for choosing Endurance to take care of your auto protection needs. We’re pleased to hear that you found our staff honest and feel confident in the coverage moving forward. We appreciate your recommendation and are committed to providing excellent service whenever you may need us. Please feel free to reach out if you have any questions or need assistance. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 19, 2025
Your rep did an excellent job signing me up. John was professional and extremely helpful. I deeply appreciated his positive actions. To sum-up, thanks for all efforts well-done!! I truly look forward to being a customer of your worthwhile services. I have no doubt you will be there for me when there is a valid need. I was grateful that your online right-up turned out to be who you were, that is caring and professional in every sense of the word. It is always refreshing to deal with a company that puts its service at the top of its to do list. Again, many thanks for your efforts well done. I personally consider such actions to be a tribute to what’s right and to the notable leadership that must exist at the top of your company. I can do nothing but to give those such efforts a strong 10 out a possible 10. Keep-up the great work, I say!!!
Hi Charles! Thank you so much for your incredibly kind words and for rating our efforts 10 out of 10! We are thrilled to hear that John provided you with exceptional service and made your sign-up process smooth and positive. We take great pride in living up to the values of caring and professionalism, and it's gratifying to know we stood by them in your experience. Please don't hesitate to reach out whenever you have a need, as supporting you is our top priority. We're grateful to have you as part of our community and incredibly appreciate the endorsement of our team's leadership. Thank you again, and we're excited to be your service provider along this journey!
- The Endurance Team
Reviewed Feb. 19, 2025
Customer support is terrible. Chat box got me nowhere. I couldn't find my billing page with options to cancel. It might be a good service but checking on webpage doesn't work. I'm being billed each month but now getting second notice to call a number. Rebecca at Endurance. Doesn't smell right.
Hi David! Thank you for sharing your concerns, and we apologize for the difficulties you've encountered. It’s essential for us to ensure our customers have easy access to manage their accounts and services. We regret any inconvenience caused by the chat support and access issue to your billing page.
To resolve your billing concerns promptly, please reach out to our team directly via feedback@endurancedirect.com. We are committed to addressing and clarifying any confusion, especially concerning the billing and cancelation processes. Our goal is your seamless experience.
Your feedback is valuable, and we are eager to assist you further.
-The Endurance Team
Reviewed Feb. 19, 2025
I decided to get an auto warranty for my wife's 2011 Cadillac, which has very low mileage, around 73,000 to 74,000 miles. I had considered it a couple of years ago but didn't proceed for some reason. Eventually, it seemed like the right time to get the coverage. I chose Endurance because they appeared to have a well-organized system.
During the signing process, the rep had a very positive attitude and did a good job. They explained that there is a full month waiting period from when I signed up before the coverage begins, which is expected. The process was straightforward, and we completed it quickly. Overall, my experience was excellent, and I would definitely recommend Endurance.
Hi Andrew! We're thrilled to hear about your excellent experience with our team! Making the decision to protect your vehicle with us was certainly a great idea, and it's great that the process was seamless for you. Thank you for sharing your journey with us, and for your enthusiastic recommendation. We're dedicated to providing ongoing support, and we're here for you whenever you need assistance. Enjoy peace of mind knowing you’re covered with Endurance!
- The Endurance Team
Reviewed Feb. 19, 2025
I decided to get an auto warranty because I believe everyone should have one for unexpected vehicle issues, and I specifically chose Endurance due to my previous positive experience with them. The sign-up process this time was informative and straightforward. The person assisting me had a good attitude and explained everything clearly, including the 30-day waiting period before the coverage starts. Overall, I would rate my satisfaction with the sign-up process as an eight out of ten, mostly because I think they could improve by providing a condensed version of the information, highlighting only the most important points. However, I would still give the sign-up process a solid four out of five stars.
Hi Desmond! Thank you for sharing your experience with us. We're thrilled to hear that you found the sign-up process informative and straightforward while interacting in such a positive way with our team. We genuinely appreciate your suggestion about providing a more streamlined version of the information and assure you as customer feedback like yours allows us to improve our services continuously. If you have any further feedback or need assistance, please reach out to us—we're here to help! We strive for a five-star experience with all our customers, and hope to achieve it with you in the future.
Thank you,The Endurance Team
Reviewed Feb. 19, 2025
When we bought our car back in 2018, the dealership recommended Endurance, and although my husband was initially hesitant, I insisted we go for it. Thankfully, we did because not long after, our transmission went out.
Submitting a claim was very straightforward. I recall being on a trip to Tennessee when I realized something was wrong. I managed to return home after adding some transmission fluid and then contacted Endurance. They instructed us to take the car to Harts Body Shops. I was relieved to have the Platinum Plan, which covered the transmission replacement costs entirely.
Although the whole process didn't include a rental car due to availability issues at Hertz, the repair took about a week. Dealing with Endurance was incredibly smooth. I’m very satisfied and would definitely recommend Endurance to friends and family.
Hi Linda! Thank you so much for sharing your positive experience with us! We're thrilled to hear that our support was able to provide relief and seamless service, particularly with such an important issue as the transmission replacement. We understand that unexpected repairs can be stressful, so it’s great to know our team was effective in making the process easy and stress-free for you. We appreciate your recommendation and value the trust you've placed in Endurance. We're here to assist you anytime, and please don't hesitate to reach out if you need further support!
- The Endurance Team
Reviewed Feb. 19, 2025
My experience signing up with Endurance was outstanding. I initially learned about Endurance when I received an unexpected email after my information was submitted post-vehicle purchase. The rep I interacted with was exceptional, addressing all my questions and concerns thoroughly. What impressed me the most was his effort to ensure the policy was suitable for the specific vehicle I purchased. He didn't just provide a generic policy; he made sure it matched my needs perfectly.
Overall, my experience was very satisfying, and I would highly recommend Endurance to others.
Hi Alicia! Thank you so much for sharing your outstanding experience with us! We're thrilled to hear that our representative attentively addressed all your questions and made sure the coverage perfectly matched your vehicle's needs. Your recommendation means a lot to us, and we're glad that you found our service exceptional. We look forward to continuing to provide you with the highest standard of coverage.
- The Endurance Team
Reviewed Feb. 19, 2025
I recently signed up with Endurance after seeing an advertisement on TikTok. The experience was smooth, and the rep was very helpful, explaining all the necessary details thoroughly. I decided to choose Endurance because I bought a car without a warranty and needed some coverage.
The rep explained that if my car broke down, Endurance would handle everything, including rental cars and hotel accommodations if necessary. They informed me that the program activates in 90 days. Setting up payments was straightforward; I provided my banking information, and my payments were deducted monthly from my account.
Overall, from my signing up experience, I find Endurance to be a good company that I would recommend to others.
Hi Warren! Thank you so much for sharing your favorable experience with us! We’re thrilled to hear that the signup process was straightforward and that our representative was able to provide you with all the necessary information. It's our goal to ensure that you feel confident and covered with your vehicle, and we're pleased to know you've found Endurance to be a suitable choice. Your recommendation means a lot to us, and we're here for you if you have any more questions or need assistance in the future.
- The Endurance Team
Reviewed Feb. 19, 2025
My vehicle is getting older, and since I live on a fixed income, I wanted to protect myself from unexpected large expenses. The Endurance rep I spoke with was very friendly and informative, making the sign-up process smooth. The coverage is for five years, and it started about a month ago. I'd definitely recommend calling Endurance and giving them a try.
Hi Nancy! Thank you so much for your positive review! We're so glad to hear that our friendly and informative team was able to make the sign-up process smooth for you. We appreciate your recommendation and are excited to provide you with peace of mind as part of the Endurance family. If you have any questions in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Feb. 19, 2025
The sign-up process at Endurance was smooth, and the rep I spoke with was friendly and clear in explaining the details. Although I've only had the warranty for a couple of weeks and haven't made any claims yet, the plan options offered seemed like a solid backup policy should any issues arise with my vehicle. Currently, I am awaiting a hard copy of the policy for my records, as I've been facing issues with accessing digital versions due to computer problems. Overall, I would highly recommend Endurance based on my experience so far.
Hi June! Thank you so much for your positive review! We're happy to hear that your experience with our team during the sign-up was smooth and satisfactory. It's great that you found our representatives helpful in explaining your overage options clearly. We understand the importance of having a hard copy of your contract, especially when dealing with computer issues, and we apologize for any inconvenience caused. Please contact us directly via feedback@endurancedirect.com and we can ensure a hard copy is on its way to you. Rest assured, we're here to support you whenever you need. We truly appreciate your recommendation and look forward to serving you in the future!
- The Endurance Team
Reviewed Feb. 19, 2025
I recently signed up with Endurance for an extended warranty based on a recommendation from a friend who was very satisfied with their service. During the signup process, the customer service was excellent; the rep was friendly and addressed all my queries. I opted for monthly payments, and they set that up without hassle.
So far, my experience has been positive. If I were to rate the signup experience, I would give it a five-star.
Hi Paulin! Thank you for choosing us for your vehicle protection and sharing your positive feedback! We're thrilled to know that you had an excellent signup experience with our team. If you have any questions or need further assistance, please feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Feb. 19, 2025
I recently signed up with Endurance Auto Warranty Service for my new Ford Bronco after my basic warranty was about to expire. Initially, I contacted Ford about their extended warranty but found Endurance offered a better deal. The rep I dealt with was exceptional—very informative and helpful. He explained the different options available, including discounts for military and retired military, which was very convenient as I didn't have to guess or ask. The policy options were presented as a menu, but he recommended a plan that suited my needs, offering coverage for about 5 or 6 years and up to 100,000 miles. Overall, my experience with Endurance was excellent, and I would highly recommend them.
Hi Peter! Thank you for sharing your experience with us! We're thrilled to know that you had an exceptional interaction with our representative and found a coverage plan that fits your needs, especially with options beneficial to military personnel. We appreciate your recommendation and look forward to providing you with excellent service in the future.
- The Endurance Team
Reviewed Feb. 19, 2025
I chose Endurance after researching three different companies. The decision was made based on their overall coverage, which seemed comparable to others, but their pricing was particularly attractive. The sign-up process was smooth, and the representative was helpful. I appreciated the decent discount I received. Although I haven’t used the coverage yet—and hope not to—I feel reassured knowing it's there.
Overall, my experience signing up with Endurance was simple and pleasant.
Hi Michael! We're thrilled to learn that your experience with Endurance's signup process has been straightforward and positive. It's great to know that you found the coverage and pricing attractive candidates for your needs. The peace of mind you express regarding our package is exactly what we aim to provide. Should you ever need assistance or more information about your coverage benefits, we're always here to ensure your satisfaction and enjoyment with our service. Please feel free to reach out to us anytime. Thank you for choosing Endurance and welcome to the family!
- The Endurance Team
Reviewed Feb. 19, 2025
I needed an extended warranty for my vehicle, and my daughter told me about Endurance. The sign-up process with them was seamless, and I encountered no problems. The representative who assisted me was very knowledgeable and did a great job explaining everything about the services. I decided to extend my coverage because I don't want to face any issues while out on the road, as having that peace of mind is important to me. Overall, my experience has been positive, and I'm satisfied with my choice.
Hi Cynthia! Thank you very much for your insightful review. We're thrilled to hear that your sign-up process with us was seamless and that our representative effectively explained all the details about our services. It’s great to know that you’re enjoying peace of mind with your extended coverage, as that's what we're here for. We're committed to continuing to exceed your expectations with our service.
- The Endurance Team
Reviewed Feb. 19, 2025
I first heard about Endurance Auto Warranty from a technician at the Joyce Koons Honda service center in Manassas. We were discussing extended warranties, and he brought up Endurance. I've had auto warranties before, so I was already interested in getting one.
The sign-up process was easy. The representative was knowledgeable and answered all my questions. What stood out to me about the program was its coverage, as it includes a variety of parts that could potentially fail.
Overall, I rated my sign-up experience a 4 out of 5. I have not yet made any claims, so I don't have further feedback until that point.
Hi Dennis! Thank you for taking the time to share your experience with us! We're glad to hear that the sign-up process was smooth and that our representative made a positive impression. The coverage you mentioned is designed to give peace of mind, making sure you’re prepared if certain parts need attention in the future.
If there's anything we can do to enhance your experience further or any questions arise, please let us know. We're here to support you and assist in any way we can. Welcome to the Endurance family!
- The Endurance Team
Reviewed Feb. 19, 2025
I saw Endurance on TV and signed up with them. My interaction with their representative was excellent. He was very helpful, answered all my questions, and explained the available plans. I chose a preset one, and he informed me about the requirements needed before using the service. I would definitely recommend Endurance to others.
Hi Richard! Thank you so much for your glowing review and recommendation of Endurance. We're thrilled to hear that your experience with our representative was excellent and informative. Your satisfaction is important to us, and we're happy you've entrusted us with your automotive protection needs. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here for you anytime.
- The Endurance Team
Reviewed Feb. 19, 2025
I recently explored options for an extended auto warranty online and came across Endurance Auto Warranty. The sign-up process was straightforward and painless, with the representative being courteous and thorough. Although it's been a while, I recall the program activates in 30 days. I'd rate my sign-up experience highly and would recommend Endurance to others.
Endurance is all-inclusive for the most part, and it covers the things that I was concerned it wouldn't cover. If someone has a older car that's getting along in years, it's gonna need some type of service at some point in time. My car's well down the line ‘cause it's hitting that seven-year mark and my warranty ran out. Since I had been covered all these years, I wanted to continue that coverage. Although it's a financial stretch, I find it necessary, akin to life insurance, for continued peace of mind. People need it even if they don't feel like they need it.
Hi Delores! Thank you for sharing your positive experience with us! We're happy to know that our sign-up process was smooth and met your satisfaction. It's rewarding to hear that our plan offers the coverage you were seeking for your older vehicle. We're thrilled to provide the peace of mind and financial security you deserve. If you need anything else or have further questions about your plan in the future, please don't hesitate to reach out. Your recommendation means the world to us.
- The Endurance Team
Reviewed Feb. 19, 2025
I first learned about Endurance Auto Warranty through a commercial. When I needed to get an extended warranty, I searched on google for trusted options, and Endurance appeared as a top recommendation.
Signing up was straightforward and not drawn out. The representative I spoke with was very clear in explaining the plan options, and I was happy by the end of our conversation. The representative made it easy to understand the coverage. The process was hassle-free, and I appreciated their thorough responses to my questions. However, I'm sure if I would receive a physical card or any documentation by mail from Endurance, as I haven't received anything yet.
Overall, I’m quite pleased with my experience so far. If in the future I were to purchase a new car and needed to cancel my existing warranty, I understood from our conversation that it shouldn't be a problem. I feel confident in recommending Endurance based on my experience.
Hi Bessie! Thank you for sharing your positive experience with Endurance! We're happy to hear that the sign-up process was smooth and professional, and that our representative helped make every detail straightforward. Regarding your concern about the physical documentation, please contact us directly via feedback@endurancedirect.com and we will ensure it is on its way to you. We truly appreciate your recommendation and your trust in us for your car's coverage. If you have any further questions, please don't hesitate to reach out!
-The Endurance Team
- The Endurance Team
Reviewed Feb. 19, 2025
I learned about Endurance Auto Warranty from a television commercial and a friend who recommended it to me a while back. I decided to look it up and ended up going with them. The sign-up process was smooth and I appreciated how well everything was explained during customer service interactions. They went over all the plans and options and told me where to get more information if I needed it. They sent information as well on the coverage that I agreed upon and went into details. Overall, I’m very satisfied with my experience with Endurance Auto Warranty.
Hi Calvin! Thank you for your kind feedback! We're thrilled to hear that you had a seamless experience with us at Endurance and that our customer service team was thorough in explaining everything. It's always our goal to ensure our customers are well-informed and satisfied with their plans. If you ever need further assistance or information, please feel free to reach out. We appreciate your trust in us and look forward to keeping you covered on the road!
- The Endurance Team
Reviewed Feb. 19, 2025
While searching online for extended warranties on Google, Endurance piqued my interest. I compared about four or five companies before making my decision.. and the positive reviews for Endurance were a significant factor in my choice. The sign-up process was smooth. The representative was straightforward and professional, answering all my questions comprehensively. They detailed the program's perks, including features I wasn't expecting, like rental car coverage within the extended warranty. Although I haven't reached the 30-day activation mark yet, I'm getting close. I was also informed there is a 1,000-mile limit within those 30 days before the warranty is fully active. My plan is for a 4-year term. I decided to get extended coverage because it's a major investment for me, and I wanted to ensure I'm protected.
Hi Anthony! Thank you for sharing your experience! We're thrilled to hear that you found our sign-up process smooth and the sales representative helpful in providing the information you needed. It's great to know that features such as rental car coverage and the transparent activation guidelines met your expectations. As you approach the completion of the 30-day activation period, we want you to feel confident in your coverage. If you have any questions or need further assistance, please feel free to contact us. We're here to help!
-The Endurance Team
- The Endurance Team
Reviewed Feb. 19, 2025
My car's warranty had expired, and I was in search of a new warranty service. After researching a couple of options, I decided to go with Endurance because of the persuasive conversation I had with their rep, Matthew. He clearly explained the program, and from the brochure provided, it seemed like a good fit for my needs, especially since I have a vehicle with over 120,000 miles and require extended coverage. I appreciate that he encouraged me without sugarcoating or hiding any details. The sign-up experience was straightforward and transparent. I've been sharing this positive experience with my coworkers, encouraging them to consider Endurance for their extended warranty needs. Although I haven't filed a claim yet, I feel confident recommending Endurance due to their honest and fair approach. Overall, I'm very satisfied with my decision and am planning to add my other vehicles to my coverage plan.
Hi Krish! Thank you for sharing your positive experience and for choosing Endurance for your vehicle's auto protection needs! We’re thrilled to hear about the detailed assistance Matthew provided and are glad that your sign-up was straightforward and transparent. Your recommendation to your coworkers is the highest compliment, and we greatly appreciate your trust. We look forward to helping you protect all your vehicles in the future. Should you have any questions or need assistance, please don't hesitate to reach out to our team.
- The Endurance Team
Reviewed Feb. 19, 2025
I have been using Endurance Auto Warranty for over a year and when my warranty service expired, I decided to renew with them due to the positive reviews I had seen. The customer service experience was great; the representative answered all my questions satisfactorily. Although I would prefer the cost to be lower, I understand that it's an investment for peace of mind. I've recommended Endurance to my sister, who insured her two vehicles and she's also pleased with their service.
Paula, thank you for recommending us to your sister! We're thrilled to hear about both of your positive experiences with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 19, 2025
I signed up for an extended auto warranty with Endurance because I have an older car, and I wanted reliable coverage. However, my experience has been a bit of a hassle. Initially, I asked them to send me monthly statements instead of automatic charges on my card, but I never received any. When I reached out to them, I was transferred between departments and even told my account was red-flagged because Honda supposedly didn't accept Endurance. I called back later and spoke to an account manager who explained that people were misrepresenting Endurance and reassured me by setting up my account again, supposedly resolving the issue. He's promised that I'll be getting the correct information soon.
The entire ordeal left me feeling uncertain, and while the second setup experience went smoothly, I remain wary due to the initial misrepresentation issue. As for the service experience, addressing the miscommunication was handled well, but I remain cautious until all issues are completely resolved.
Hi, Mary. We're sorry to hear about your initial experience but are glad to hear our team was able to sort things out. We truly appreciate your trust in Endurance, and we’re excited to continue supporting you. If you ever need assistance in the future, don’t hesitate to reach out.
- Endurance
Reviewed Feb. 19, 2025
My sign-up experience with Endurance was straightforward. The representative who assisted me was very professional and knowledgeable, making the whole process smooth. I rate my sign-up experience a 5, and I'm happy to recommend them to others. I haven't used the service yet, but I chose the plan for preventative measures as my car has over 100,000 miles on it.
Hi, Paul. Thank you for recommending us to others! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed Feb. 19, 2025
I decided to go with Endurance for my pickup truck because its warranty was about to expire, and I had previously heard of the company. I discovered Endurance through ford when I purchased a new vehicle, as it came with an extended warranty from them.
The sign-up process went smoothly, and the representative was friendly and knowledgeable. He informed me that the coverage would start 30 days after purchase and would last for five years. However, I don't recall all the perks that came with the program and I haven't received anything since I signed up.
Overall, I would rate my sign-up experience as a 5, indicating high satisfaction.
Hi, Jerry. Thank you so much for this 5-star review. We're so glad you had a positive sign-up experience and appreciate you sharing the word about us. If you'd like, you can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- Endurance
Reviewed Feb. 19, 2025
I first heard about Endurance from a friend, and seeing as I have an older car and drive quite a bit for work, I was interested in the added safety of having a warranty. My sign-up experience with Endurance was smooth; they explained the benefits clearly, provided a reasonable quote, and the process was easy, largely because of their professionalism. The representative was knowledgeable and provided comprehensive information without taking any shortcuts. I was informed that after providing mileage details, the policy would be effective, but claims could not be made for the first 30 days. Initially, this was fine as my car was in good condition.
Later, my transmission seemed to act up. However, upon consultation, it turned out to be an issue with the motor mounts, axles, and the steering box. Fortunately, the warranty covered most issues except the steering box, which was a costly $1200 expense. Despite this, I found Endurance to be a legitimate option and would recommend them. Their customer service deserves top marks for effectiveness. The price was on the higher side, but given my car's age, it was understandable.
Richard, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance and are glad our representative was able to provide you with detailed information on our comprehensive coverage plans. If you ever have any questions, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed Feb. 19, 2025
I discovered Endurance online while searching for a new warranty after my previous one expired. Endurance was the first company I came across, and I decided to give them a try. The sign-up experience was excellent. The representative who assisted me was incredibly professional and knowledgeable. She explained that the service would be available after a 30-day waiting period, and she informed me about the cancellation policy within the same timeframe. She also shared what the warranty was for, what I could use it on and how it works.
I've already recommended Endurance to my co-worker, praising their outstanding customer service and how they guide you through the entire process. The representative helped me set up my payment plan efficiently. I’m very satisfied with Endurance.
Hi, Crystal. We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate you recommending us to your co-worker! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed Feb. 19, 2025
I researched extended auto warranties online and decided Endurance was the best fit without comparing it to other companies. The sign-up process was understandable and easy, as I was assisted over the phone by a representative.
I chose to get extended coverage because my car is aging and I had just invested in brake repairs. This prompted me to seek additional coverage. While I can't recall the exact activation details, I believe it was effective quickly, with a mileage condition. Overall, I'm satisfied with the choice I've made with Endurance.
Hi, Ruth. We're so happy to hear that you're satisfied with your Endurance coverage plan and that you had a positive sign-up experience! If you have any questions, don't hesitate to reach out to us. We're here to help! - Endurance
Reviewed Feb. 19, 2025
I purchased a Jeep and decided to look into getting an auto warranty. After exploring different options online, I chose Endurance Auto Warranty because of their excellent rates. The signing-up process was smooth and straightforward, with no waiting periods or mileage requirements before the coverage began. Overall, I am highly satisfied with how everything went, rating it a 5 out of 5 for the experience.
Hi, Douglad. We appreciate you leaving us a 5-star review and are glad we could provide you with a smooth and straightforward sign-up experience!
- Endurance
Reviewed Feb. 19, 2025
The agent was polite and knowledgeable. She walked us through the process, applied the appropriate discounts, thoroughly explained the length of the coverage and answered all our questions. Great job! That should be sufficient information to decide if this is a positive or negative response. Apparently my response was too short.
Hi, Robert. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed Feb. 18, 2025
I just got warranty & have not needed any service yet. But is good insurance in case I do need help in repairs. My vehicle is in excellent condition. And being a retired Master Auto Technician I have keep up with all required service. But am no longer able to due necessary work. So I go to dealer of my choice Manufacture of my car. Am schedule check-up at dealership in April 2025. Then will go from there.
Hi Edward! Thank you so much for taking the time to share your thoughts with us! We are so glad to hear that you view the coverage as helpful for your vehicle needs, especially in its excellent condition due to your diligent upkeep as a Master Auto Technician. We aim to ensure you experience intuitive support when services are required as visiting your chosen dealership become necessary.
Please know that we're here to assist you whenever you need help. Safe travels and again, thank you for entrusting us!
- The Endurance Team
Reviewed Feb. 18, 2025
Recently lost my job, called Endurance, spoke with Spenser & thought I had to CANCEL warranty, but Spencer explained that I didn't need to do that. ENDURANCE would make my next payment. I also appreciate the guidance given to me by Spencer.
Hi Wilhelmina! We’re glad to hear Spenser was able to assist with your situation and offer a pleasant experience. Your feedback is very valuable to us, and experiences like yours make everything worthwhile. If there’s anything else we can do to support you, please feel free to get in touch.
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
