Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 26, 2025
My car, which is starting to show its age, needed to be insured. I wanted the peace of mind that comes with having a warranty in case anything happens. So, I decided to inquire about Endurance Auto Warranty and the sales representative was wonderful, showing genuine concern about my vehicle's upkeep. We discussed how I maintain my car well since it's essential for me, especially now that I'm retired. I mainly use it for church and home errands. I was impressed with what Endurance said they could cover. I also liked their commercials and how they seemed to really be concerned about the consumers. My daughter's recommendation influenced my decision too. We considered other options like CarShield, but ultimately, we chose Endurance. I wished the price was a bit lower due to my fixed income, but I'm not complaining. I am hopeful that if they cover everything promised, the coverage would deserve a 5 as well.
Hi Geraldine! Welcome to the Endurance family and thank you for sharing your thoughtful feedback. We are happy to hear that you had a positive experience with our sales representative and found value in the coverage options explained during your discussions. It's especially rewarding to know that factors like personal recommendations and seeing our commercials positively influenced your decision to choose our services. We understand that budgeting on a fixed income can be challenging, and we're committed to delivering value proportionate to your needs. If there's anything you need or further information you would require as you experience our coverage, please don’t hesitate to reach out. Wishing you peace of mind and continued satisfaction as an Endurance customer.
- The Endurance Team
Reviewed March 26, 2025
I like everything that Endurance said they can cover. I was referred to them by the dealership where I purchased my car and I'm quite pleased with my decision to sign up with them. The customer service agent who assisted me was wonderful, and I appreciated the thorough explanation of the coverage they offered. Overall, I'm very satisfied and would rate my experience with Endurance a solid five stars.
Hi Shamika! Thank you so much for taking the time to share your experience! We're thrilled to hear that you are satisfied with the coverage Endurance offers and that you had a positive experience with our customer service. We are committed to providing our customers with excellent support and comprehensive protection. If you have any other questions or need further assistance in the future, please don't hesitate to contact us. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 26, 2025
I am extremely disappointed with the services I've received.
2) Lack of a simple explanation of coverages.
3) Customer service and whomever ok's work are on different pages.
4) Don't do preventive maintenance. It's got to be broken for them to repair. (Leaking transmission fluid).
5) The only ASE certified mechanics you can use are the ones they recommend.
Hi Jean. Thank you for expressing your concerns with our services. It’s disheartening to learn that the differences between the booklet and the online options, the unclear explanations of coverage, and coordination issues between customer service and approvals have caused such disappointment. We apologize that our approach does not include preventive maintenance coverage and also understand your concerns about being restricted in choosing mechanics.
We truly value your feedback as it assists us in enhancing our services and communication. Please reach out to us directly at feedback@endurancedirect.com so that we can address your individual concerns more detail and find opportunities for remedy. Your satisfaction and trust are very important to us.
Thank you,Endurance
Reviewed March 26, 2025
The warranty on my Jeep was running out. I’ve always ensured my vehicle was in top condition, regularly servicing it at my dealer. Wanting to maintain its health, I looked into different options and came across Endurance Auto Warranty. Signing up was a straightforward process, and the company was considerate enough to mail me my contract since I’m not very savvy with technology. I received the contract about a week and a half ago, reviewed it, and found the terms to be quite reasonable.
Hi Randy! Thank you for choosing Endurance and for sharing your positive experience! We're happy to hear that the sign-up process was straightforward and that you found our service accommodating, especially with sending your contract by mail. It's gratifying to know the terms of your protection plan align with your expectations. Should you have any further questions or need assistance in the future, please don't hesitate to contact us. We look forward to ensuring your continued satisfaction with our service.
-The Endurance Team
Reviewed March 26, 2025
My agent was very helpful and provided reasonable quotes for a couple of tiers of service. My car is CPO so I don’t need this warranty right now, but it was a pleasure talking to this agent. Plus I’ve used Endurance before and had a wonderful experience with them. I definitely recommend Endurance!
Hi Felicia! Thank you for such a kind review! We’re thrilled to hear about your positive experiences with our knowledgeable agent and appreciate your loyalty to Endurance. Your recommendation means a lot to us, and we're glad you've had satisfying interactions with our team. If you ever decide to seek coverage in the future, remember that we’re just a call away.
- The Endurance Team
Reviewed March 26, 2025
Too many email too many emails after sign up. Way too many emails. Too many emails. Emails way out of order. I have signed up already. Why 10 to 13 a day. Afraid to unsubscribe. Afraid of losing coverage. This makes me feel like I don't have the service. I have received no paperwork.
Hi Cindy! Thank you for highlighting your concerns regarding the overwhelming number of daily emails and the impact on your satisfaction. We apologize for any inconvenience or confusion this situation may cause. It's not our intention to make you feel uncertain about your coverage status. To manage your preferences or ensure receipt of vital service documents, please feel free to reach out to our support team at feedback@endurancedirect.com for personalized assistance. We're here to help you get the most out of your service in a way that suits your personal preferences and needs.
-The Endurance Team
Reviewed March 26, 2025
I purchased an eight-year-old Nissan Altima "as-is," which came without a warranty. To ensure I was protected against potential issues, I decided to acquire an auto warranty. After researching online, I found that Endurance Auto Warranty received better reviews compared to other companies, so I decided to go with them. The sign-up process was very straightforward. The representative I spoke with was extremely helpful. Being a senior on a fixed income, I expressed my concerns about the initial quote being too high. He was able to adjust it to a more reasonable amount, which I appreciated.
The only minor issue I encountered was the waiting period of one month and 1,000 miles before I could file any claims. Although it was slightly disappointing, I accepted it, hoping nothing would go wrong with the car during that period. Overall, my experience has been positive, and I would rate my signup experience and the customer service both as five stars. Pricing, I would rate four stars because there's always room for improvement.
Hi Theodora! Thank you for sharing your lovely feedback! It's great to know you had a great signup experience and were able to adjust the pricing to a satisfactory level. We strive for complete satisfaction, and we're glad there's room for improvement. While some waiting periods are essential, we're glad you've overall had a positive time with us. We're here to support you, ensuring a smooth journey ahead with your Nissan Altima!
- The Endurance Team
Reviewed March 26, 2025
My car is getting older, and while it doesn't have a lot of miles on it, I wanted to safeguard it with a warranty. In my search, I compared Endurance with CarShield as both were highly rated by the Better Business Bureau. However, I felt somewhat pressured during the sign-up process with Endurance. The representative implied that to obtain certain discounts, I needed to sign up immediately, which left me little room to compare it with CarShield. Despite this, I am satisfied with the promotional material and package received upon signing up, including the membership card for my truck.
Hi Paul! Thank you for sharing your experience with us! We sincerely apologize for any feelings of being rushed during the sign-up process. Please be assured this is not our intention, and we appreciate your feedback, as it helps us improve our service. We're grateful you chose Endurance and are happy to know you found satisfaction with your welcome package and promotional materials. If you have any further questions or need assistance, please feel free to reach out at any time. Welcome to the Endurance community!
-Endurance
Reviewed March 26, 2025
I received a call from Endurance Auto Warranty and the representative I spoke to was very professional, making the sign-up process smooth. I would rate my overall experience as a 5.
My primary reason for choosing extended coverage was to ensure protection in case anything happens to my car. I own a Kia Niro with over 100,000 miles on it, so having coverage for crucial components like the motor, transmission, and powertrain gives me peace of mind.
The program activates in a month, and I was approved for 48 months or 48,000 miles. I'd recommend Endurance Warranty.
Hi Susan! Thank you for sharing your positive experience with Endurance. We’re thrilled to hear that our representative made the sign-up process seamless for you. Knowing that our coverage provides you with peace of mind, especially for crucial components of your Kia Niro, is incredibly rewarding. We appreciate your recommendation and look forward to serving you. If there’s anything else we can do for you, please feel free to reach out!
- The Endurance Team
Reviewed March 26, 2025
Our current auto warranty was gonna expire at the end of the year, and when I got a flyer in the mail from Endurance and called the number, it worked out well. The sign-up process was straightforward; it was all arranged in one call, and I didn't have to contact anyone else or shop around.
My experience so far has been positive, although I am still waiting for the hard copy of my card to arrive by mail. Aside from that, I've received emails from them, and overall, I'm happy with the deal. It was pleasant and helpful dealing with the salesperson. He went above and beyond to find every possible discount and loophole for me, which I appreciated.
In terms of pricing, while the initial cost seemed a bit high, the structure of paying for three years and being covered for six makes it worthwhile in the long run. However, it's important not to wait until the last minute to maximize savings; early action leads to cheaper monthly payments.
If I were to suggest an improvement, it would be receiving a couple of months free, but truthfully, the experience has been satisfactory as it stands. It's never easy when I spend money, but I got to protect my investment in a car.
Hi Randy! Thank you for sharing your experience with us. We're thrilled to hear that the sign-up process was smooth and you've received excellent service from our team. We're sorry to hear you're still waiting on the hard copy of your card; please contact our team at feedback@endurancedirect.com and we will ensure it is on the way. It's great to know our representative could help you take advantage of available discounts, and we appreciate your suggestion regarding complimentary months—our team is always looking for ways to enhance value for our customers. If there's anything additional we can do, please feel free to reach out. We're here to support.
All the best,The Endurance Team
Reviewed March 26, 2025
Endurance seemed to have the best options available. My interaction with their protection specialist over the phone was perfect. The representative provided me with all the necessary information I needed, and everything was explained in a straightforward manner.
The policy I obtained offers coverage for 48 months or 48,000 miles, allowing me peace of mind regarding my vehicle's future. The contract was well explained, and I received clear communication that the coverage period starts from March 2, 2025, with the policy ending on April 12, 2029.
Although I haven't visited their website, my enrollment experience was seamless. At my age, securing a reliable warranty is crucial, so having the assurance of extended protection is essential for me.
Hi Randy! Thank you for sharing your experience! We're thrilled to hear that our specialist provided you with excellent service and thorough explanations. Your seamless enrollment and the assurance that comes with your coverage certainly reflect the peace of mind we strive to deliver. Should you need any assistance in the future, please don't hesitate to reach out. We're here for you!
- The Endurance Team
Reviewed March 26, 2025
I explored Endurance Auto Warranty for my new vehicle because I had a positive experience with them on a previous car. The dealership was offering a different company, but I preferred to stick with Endurance due to their reliable service in the past.
The sales representative I dealt with this time around was knowledgeable and friendly, which made the process smooth. The coverage offered by Endurance was consistent with what I had before, and I never encountered any issues. They were there whenever I needed them, which is reassuring.
In terms of pricing, I find it reasonable since going through a dealer usually leads to higher costs as they need to get their cut. I believe Endurance offers a more realistic price for the coverage they provide, which I find comprehensive.
Hi Dennis! Thank you for choosing Endurance again for your new vehicle's coverage and for sharing such incredible feedback. We’re thrilled to hear about your positive experiences with our service and workforce. Your loyalty truly means a lot to us.
We're glad our pricing remains appealing to you compared to others, reaffirming the great value we strive to offer. Rest assured that our commitment to reliability remains as steadfast as ever.
Should you need any assistance, we're always just a call away. Looking forward to continuing to serve you.
- The Endurance Team
Reviewed March 26, 2025
The warranty on my truck was about to run out, so I searched around for an extended warranty. I came across Endurance Auto Warranty and compared it with another provider. Endurance offered a more cost-effective deal for their elite program, so I decided to go with them.
The purchase process was smooth. The representative explained everything I needed to know and sent me the information via email. After reviewing it, I decided to proceed with purchasing the plan.
The plan options were impressive. Although the costs were slightly higher than the other provider, Endurance provided more comprehensive coverage, including tie rods and other parts that the other provider did not cover. Despite being $4 more per month, it seemed like a better investment.
Although I haven't made a claim yet, my experience so far has been positive. I did a lot of reviews and as a service writer at an automotive repair shop, I deal with warranty providers regularly. This experience has given me insight into which companies are easier to work with. Endurance seems to be a reliable choice. Overall, I'm satisfied with my decision.
Hi John! Thank you for sharing your thoughtful review! We're thrilled to hear that you had a smooth purchase process and found our coverage options comprehensive and aligned with your needs. As someone with industry expertise, your acknowledgment of our offerings holds great value for us. Even though you haven't needed to file a claim yet, we're pleased to know that Endurance met your expectations so far. We are dedicated to maintaining that level of reliability moving forward.
Should you have any questions or need any assistance with your coverage, please feel free to reach out.
- The Endurance Team
Reviewed March 26, 2025
During the purchasing process of my Endurance policy, the rep was excellent. They explained everything clearly and provided the pricing details. Although I feel that all warranties, including this one, are overpriced, it's reassuring to have coverage in case something goes wrong with the car.
Hi Jan! Thank you so much for sharing your experience with us! We're thrilled to hear that our representative was able to provide clear explanations and transparent pricing during your coverage purchase. Although you feel prices can be high, we're glad you find comfort in having successful coverage for peace of mind. If there's anything more we can do for you, please feel free to reach out. We’re always here to help!
- The Endurance Team
Reviewed March 26, 2025
I have a 5-year-old Kia Telluride, and a month ago, it had a small oil leak that was fixed by the dealer. My husband and I talked about it and decided to keep this car longer since it's been reliable, and we're now retired. For peace of mind, we opted for an extended warranty to avoid unexpected repair costs. We debated getting a new car, but I love my current one and don't have a car payment right now.
I signed up with Endurance Auto Warranty and the process was quite smooth. The representative I spoke with was easy to talk to and answered all my questions patiently, even when I needed clarification. While I haven't compared prices with other options, the cost of the warranty seems affordable for us.
Overall, I'm happy with the customer service and the buying experience.
Hi Shalane! Thank you for sharing your experience. We're glad to hear that you were happy with our representative's assistance and smooth process. It's great to know you've found the extended coverage option reassuring as you consider future car needs. Our team is here to provide the assurance you need with the Endurance coverage. Please let us know if you have any further questions.
- The Endurance Team
Reviewed March 26, 2025
After doing some research online, Endurance seemed like the best option out there for auto warranties. The sign-up process was straightforward, and the customer service was satisfactory. If I had to rate my overall sign-up experience, I'd give it a 5 out of 5.
Hi Jerold! We are thrilled to hear about your positive experience with signing up for an Endurance protection plan and that we met your expectations! Thank you for taking the time to share this feedback with us. If you ever need assistance or have questions, please feel free to reach out. We're here to ensure you continue to have an excellent experience with Endurance.
- The Endurance Team
Reviewed March 26, 2025
I recently signed up for Endurance for the second time and had a notable experience. Thanks to my USAA membership, linked to my dad being a veteran, I received a significant discount, paying half of what I did initially. The sign-up process was smooth, with the rep providing excellent customer service. He was thorough, transparent, and explained all the details clearly. This was a refreshing change from my first experience years ago when I was misled about certain inclusions like maintenance.
The rep highlighted options like using their site for repairs, which I was previously unaware of despite paying over $400 for years. Overall, the customer service this time around was outstanding, and I felt more informed about the service I was receiving.
Hi Jacqueline! Thank you so much for sharing your positive experience with us. We're thrilled that you found signing up smoothly with the benefits from your USAA membership, enhancing your satisfaction with both the significant discount and the excellent assistance from our representative. It's great to know our team was able to convey information transparently this time around. If you need any more assistance or have questions in the future, we're here to help!
- The Endurance Team
Reviewed March 26, 2025
After comparing various companies, Endurance stood out as the best option for me. The sign-up process was smooth; the rep I spoke with was very informative and answered all my questions thoroughly.
While I haven't filed a claim yet, the peace of mind of knowing that I have coverage is reassuring. The pricing seems fair, and I found the customer service to be excellent. Overall, my experience with Endurance has been very positive.
Hi James! Thank you so much for your positive feedback. We're thrilled to hear that you had a seamless sign-up experience and found our representatives informative and helpful. Enjoy the peace of mind that comes with your coverage! Should you have any questions or need further assistance, please feel free to reach out to us at any time.
- The Endurance Team
Reviewed March 26, 2025
It was so easy to speak with the Endurance representative. She was able to answer all my concerns with ease. She was very knowledgeable and professional. I felt very comfortable making my decision to cover my car. As son as my decision was made I immediately received my policy on my email. I was able to print out what I needed.
Hi Rosemary! We sincerely appreciate you sharing your positive experience. It's great to hear that our representative was able to provide you with the assistance and support you needed to feel confident about your coverage decision. Your satisfaction is our top priority, and it's amazing to know that you received your contract promptly. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. Thank you for choosing Endurance!
- The Endurance Team
Reviewed March 25, 2025
After talking to Kim about what is truly covered with my policy, which is equal to the manufacturers warranty, I decided to not cancel. Kim was very friendly, knowledgeable, and very helpful. She gets an A+ in my book.
Hi Jude! Thank you so much for your positive feedback! We're thrilled to hear that Kim was able to assist you efficiently. Providing friendly and knowledgeable service is what we strive for. If there's anything else you need, please don't hesitate to reach out. We're always here to help.
- The Endurance Team
Reviewed March 25, 2025
My car has been in the shop since July 2024. Endurance sold me the auto warranty but then put it off on Ownershield. My car needed a teardown and an Endurance rep said it would only be covered if the actual problem was found and covered on the policy after the teardown. Well it was an oil pump failure which was covered. However, Endurance reneged on the tear-down coverage and said they were only going to pay for the engine. I said, "That’s not what you told me and the repair shop." They then ignored what their rep said and informed me that the car was worth $4375 and that’s all they could pay. The repair shop said the total costs would be around $10,000 and recommended that I take them to court because that’s not what they told the repair shop and me. Do not use Endurance because there are companies out there who will pay for the costs and not reneged on what they tell you.
Hi Eric. Thank you for reaching out with your detailed feedback. We're sincerely sorry for the distress you've faced regarding your vehicle coverage issue. It’s troubling to hear about your experience with the teardown and coverage complexities, and we understand the frustration this has caused.
We are committed to resolving this situation and are eager to review your coverage details and interaction to ensure clarity and transparency. We invite you to get in touch with our team at feedback@endurancedirect.com so we can better assess your situation and find a resolution that properly addresses your concerns.
Thank you for allowing us the opportunity to address and hopefully resolve these issues for you.
-The Endurance Team
Reviewed March 24, 2025
This company is nothing but a legal scam—stay away! No matter how convincing their sales department makes their service sound, the reality is far from it. They do not honor the terms of their contracts, and you’re better off seeking legal action to hold them accountable for their blatant breaches. I took my truck to a Ford dealership on March 7, 2025. The following week, an adjuster inspected it and confirmed that the high-side pressure hose and the 4x4 transfer case were covered under my contract. Yet, two weeks passed with no updates. Despite multiple calls from both the Ford service rep and me, we kept hearing the same excuse: the "master adjuster" was still reviewing the claim.
By the third week, there was still no update. When the Ford service rep called again, the company suddenly changed its stance, offering only $500 toward the pressure hose repair and completely denying coverage for the transfer case. Their reasoning? A motor inside the transfer case had failed—which supposedly voided coverage. But here’s the catch: you can’t just replace the motor; the entire transfer case must be replaced. This was clearly their way of dodging responsibility. This company operates in bad faith and consistently breaches its contracts. I wouldn’t be surprised if the positive reviews are just fabricated to make them seem legitimate. In reality, they are nothing but a scam. Save yourself the headache and your hard-earned money—stay far away!
Hi Sebastian. Thank you for taking the time to share your experience with us. We deeply regret any frustrations and concerns that arose during your claim process. It's crucial to us to uphold the promises made under our contracts, and it's clear that this case needs immediate attention to address the issues you've raised satisfactorily. To investigate this matter thoroughly and to ensure you receive the assistance you deserve, we kindly ask you to reach out to our support team directly at feedback@endurancedirect.com. We are here to support you in every possible way. Your insights are invaluable for refining our service procedures. Thank you for allowing us the chance to resolve this matter.
-Endurance
Reviewed March 24, 2025
If I could give Endurance zero stars, I would. This company operates like a Ponzi scheme, luring customers in with affordable policies only to deny legitimate claims when they’re actually needed. If you read through the reviews, you’ll see a pattern customers pay for coverage, but when it’s time for Endurance to honor their contract, they search for loopholes to avoid paying. Even when you provide proof of proactive vehicle maintenance, they go out of their way to fight you. It’s clear that their priority is profit over integrity. Just look at their 1-star rating on Yelp a true reflection of their dishonest practices. They manipulate their reputation by encouraging new customers to leave positive reviews immediately after purchasing a policy before experiencing how they actually handle claims.
When I asked for transparency about the number of claims filed versus those approved, the answer was shocking. Do yourself a favor avoid this company at all costs. Instead of giving your money to Endurance, put $200 a month into a savings account. That way, when an emergency repair arises, you’ll actually have the funds to cover it, rather than throwing your money away on a policy that’s worthless when you need it most.
Hi Valerie. Thank you for sharing your feedback about your experience with Endurance. It is very concerning to hear about the issues you encountered and the disappointment with our claim practices. Customer satisfaction is crucial to us, and your experience clearly did not align with that standard.
Please know that we value transparency and integrity and aim to address each concern thoroughly to prevent future issues. Moreover, you mentioned a need for a clearer comparison of filed versus approved claims, underscoring the importance of building trust.
We sincerely desire to make things right. Please connect with us directly at feedback@endurancedirect.com for deeper assistance. Ensuring you're heard and restoring confidence in our service is our priority. Thank you for contributing significantly to those improvements moving forward.
- The Endurance Team
Reviewed March 24, 2025
I called in to cancel my warranty and was transferred to Messyah, the specialist. Messyah was VERY professional in helping me cancel my policy. He made it a simple and straightforward transaction. Great customer service!!!
Hi Robert. Thank you for taking the time to share your experience! We are thrilled to hear that Messyah provided you with such professional and efficient service when canceling your policy. Delivering straightforward and excellent customer service is what we aim for, and it's wonderful that we met those expectations for you. We appreciate your feedback and hope you'll feel welcome to reach out if you have any other needs in the future.
-Endurance
Reviewed March 24, 2025
I just requested a quote on a car I purchased recently. I was called immediately after making the request. I was forwarded onto a customer rep named Darren. We went through the coverage options and I explained I was only interested in drivetrain. He came back with a quote of 182.00 per month for 30 months which totaled $5,460.00. I told him I was not interested in that price as it totaled more than I paid for the car. He got absolutely butt hurt that I preferred not to pay that much. He tried to convince me that I was just throwing money away on the car and I am basically an idiot for thinking the warranty is not worth it. Then he hung up on me. If this is how they treat potential customers I can not imagine how they would treat a customer during a claim.
Hi Geoff. Thank you for sharing your experience with us. It’s concerning to hear about your interaction, and we sincerely apologize for the discomfort this may have caused. We aim to provide respectful and professional service at all times. We appreciate your feedback as it highlights areas where we need to improve our customer interactions and communication.
We’d like the opportunity to address these concerns directly with you. Please reach out to our team directly at feedback@endurancedirect.com so we can review your case and work towards reaching a solution. Thank you for bringing this to our attention.
Best regards,The Endurance Team
Reviewed March 24, 2025
Very friendly professional customer service. Easy to work with. The rates were very competitive. Answered any questions I had promptly. I would recommend this company to friends and coworkers.... They are great.
Hi Shane! Thank you for your kind review! We are thrilled to hear that you had a positive experience with our team. It’s great to know our competitive rates and responsive service met your needs. Your recommendations to friends and coworkers mean a lot to us. We're here whenever you need us!
-Endurance
Reviewed March 23, 2025
Excellent interaction with the representative; information was shared, especially about how the financial affairs will be handled. I was provided a customer service number to use as needed. I would recommend this company to my family and friends.
Hi, Frances. Thank you for recommending us to your friends and family! We’re glad you had an excellent experience with our team. We look forward to having you as a client for many years to come.
- Endurance
Reviewed March 23, 2025
This company has been sending emails to me daily and at times twice daily, to solicit my business. I have tried blocking, unsubscribing and calling them to stop harassing me to no avail. They are obviously a horrible company.
Hi, Laurie. It sounds like the emails you’re receiving may be spam from an unaffiliated sender, as Endurance does not send excessive emails, and all our communications include a functional unsubscribe option.
We’d be happy to investigate this for you! Please forward screenshots of these emails to social@endurancedirect.com, and we’ll take a closer look. In the meantime, you can also block the sender in your email settings to prevent further messages.
If this helps resolve your concern, we’d appreciate it if you’d consider updating your star rating to reflect your experience with our team. Let us know if there’s anything else we can do—we’re happy to help!
- Endurance
Reviewed March 23, 2025
Endurance Auto Warranty reached out to me about acquiring a warranty. Initially, I wasn't exactly sure about the type of coverage I needed, but I ended up going with a powertrain coverage rather than a full bumper-to-bumper. The setup process with their representative was alright, nothing too difficult but not notably easy either. While the explanation provided about taking my car to any dealer was clear, I faced a small issue when I went to my dealer. My dealer charges $185 an hour, yet Endurance only covers $145, leaving me to pay the difference. This is something potential subscribers might want to consider. Overall, I would rate my experience with Endurance a 4 out of 5.
We appreciate your feedback, Jay. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to ensure you have the best experience with Endurance.
Thank you, The Endurance Team
Reviewed March 22, 2025
I have a 2020 vehicle with nearly 50,000 miles and after a costly repair of $2,100, I figured it was time to consider additional protection. I gravitated towards Endurance after researching on Better Business Bureau and a few other companies. Their offer seemed to be the best fit for my needs. The representative I dealt with was excellent. He wasn't pushy and didn't try to hard-sell me. Instead, he explained the benefits clearly, although he didn’t really mention any negatives. His presentation gave me a positive feeling about choosing Endurance.
I learned that the activation period is 30 days after the first payment, which was a bit confusing because I initially thought I'd receive automatic coverage. Also, payments are made to a different company, not directly to Endurance, which was another surprise for me. So far, my sign-up experience has been positive, and I would rate it a five out of five. However, I remain cautiously optimistic, as I haven't yet needed to use the service. If the coverage works as promised at my dealership, I'll be satisfied. I would tell friends and family to sign up and try it. It sounds promising, and you even get a little discount during sign-up.
Hi, Clifford. Thank you for recommending us to your friends and family! We appreciate your feedback and will be sure to share this information with our customer experience team, as we are always looking for opportunities to improve our service. We look forward to continuing to provide you with excellent service for many years to come.
- Endurance
Reviewed March 22, 2025
I reviewed the contract as I had an uneasy feeling about investing this much money in my vehicle. I love my Jeep and the warranty is about out. Either I am going to keep it another five years or someone in the family will use it (and they cannot afford repairs). The contract is very detailed. I had questions about major items and potential claims. Endurance's insurance specialist, Laritah, explained portions of the contract that I was confused about and put me at ease, feeling that I did buy what I hoped to get. You will see for yourself that Endurance is a great product.
Thank you so much for sharing your experience, Randall! It’s great to hear that our representative provided such great support during your sign-up experience. If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 22, 2025
The warranty on my car had expired, and I wanted to ensure it was covered. A friend recommended Endurance, sharing his positive experience with their services. He mentioned that they covered everything he needed, which convinced me to go with them.
The process of getting full coverage was straightforward. The representative explained everything clearly, and when I received the contract, it matched exactly what they promised. I haven't had the opportunity to use the warranty yet since my car has been running smoothly without issues. However, if ever I encounter any problems, I plan to assess how Endurance handles it before recommending them to others.
I've downloaded their app, and it's user-friendly and works well. Overall, my experience with Endurance's customer service has been excellent. The representatives were helpful, answered all my questions, and explained things thoroughly.
We're happy to hear that our team provided you with excellent service, Ramon. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed March 22, 2025
I got some major repairs done out of pocket on my truck and I figured it was a good idea to have a warranty just in case something major goes wrong again. The customer service representative from Endurance that I dealt with was very knowledgeable about the product, which made the experience smooth and positive. If a friend was considering signing up for an auto warranty, I'd tell them that nothing went wrong during the process. It was straightforward and easy. Overall, I'm very satisfied with the sign-up experience.
Hi, Allan. We're so happy to hear that you're satisfied with your sign-up experience! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 22, 2025
I was interested in getting coverage because my car has a lot of electric parts. I wanted to make sure that if anything went wrong, it would be taken care of. I heard about Endurance Auto Warranty on TV, and before choosing Endurance, I also considered CarShield, but Endurance's pricing was more affordable.
The representative who signed me up was excellent and I'd rate the interaction a ten out of ten. She explained everything very clearly and provided useful insights about my car. She advised on additional coverage that made a lot of sense, which led me to go with Endurance.
I have just started with Endurance and so far, I have a positive impression. Although I haven't needed to use the warranty yet, I'm hopeful things will work out well if any issues arise with my car. If something goes wrong, I'd probably take my car to a Chevrolet dealer for repairs.
I started making my first payment in April, and I'm approved for five years of coverage. I pay for the warranty monthly, and I believe the last two years are free.
Overall, my experience has been positive, and I hope that continues if I ever have to use the warranty.
Hi, Kenneth. Welcome to the Endurance Family! We're so glad you chose to join and appreciate you voicing your positive experience with the company. We look forward to having you as a client and providing you with excellent service for many years to come.
- Endurance
Reviewed March 22, 2025
When I purchased my car, it came with a three-year, 36,000-mile warranty from Endurance, and honestly, I had a really good experience right from the start. The person who assisted me during the sign-up process was very pleasant and nice.
Whenever someone asks me about my warranty, I only have good things to say. I've not encountered any problems at all, and I would absolutely recommend Endurance to anybody looking for reliable auto warranty service. So far, the customer service has been good. While I haven’t had many issues, whenever I’ve reached out, they've been helpful.
Overall, my experience with Endurance has been excellent, and I truly recommend their services to friends and anyone considering an auto warranty.
Danny, thank you for recommending us to your friends and those looking to protect their vehicles! We're thrilled to hear about your positive experience with our team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 22, 2025
The sign-up process was super smooth, and I chose Endurance because they are regarded as the number one provider in my search results. I would rate my overall experience with signing up as excellent. The customer service during the sign-up was also top-notch. The price I'm paying for the warranty is reasonable, and I'm quite satisfied with it.
Thank you so much for this 5-star review, Arleene. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs and provided top-notch service. We appreciate your honest feedback. If you ever need anything, we’re here to help!
- Endurance
Reviewed March 22, 2025
I bought a used car and needed some coverage on it. After looking at various options, I chose Endurance Auto Warranty. The sign-up process was smooth, and I had a good experience with the representative who guided me through the steps. I talked to him a couple of times. The customer service was commendable. So far, I'm satisfied with the pricing of the coverage. Overall, it's been a positive experience, and I would recommend Endurance to others.
Hi, Kendrick. Thank you for recommending us in your review! We’re happy to hear that our customer service team provided such great support during your sign-up experience. We look forward to having you as a customer for may years to come.
- Endurance
Reviewed March 22, 2025
The whole signup process was quick and pleasant. My previous experience with an extended warranty company wasn't great, so I did thorough research on Endurance Auto Warranty to avoid getting disappointed again. The customer service team was nice.
Regarding the pricing, it's just another bill to manage, so I'd rate it a 3 out of 5. As for what the product covers, it seems satisfactory, and I'd give that aspect a 4 out of 5. Overall, even though I haven't utilized the service yet, the initial experience has been positive.
Hi, Randy. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- Endurance
Reviewed March 22, 2025
Endurance was great to me. That's why I canceled all the people calling and trying to get me to sign up with them. I said, "No. I'm staying with Endurance. So, don't call me no more or I'm gonna call my attorney on you.” the sales representative I worked with was perfect, making the whole process smooth and reassuring. I decided to go with Endurance because I was fed up with other companies trying to take advantage of people. I let Hartford go.
I shared my positive experience with my stepson in Toledo, and he's considering reaching out to Endurance as well. Overall, I'm satisfied with my decision to choose Endurance, and I feel assured that my contract with them keeps me covered.
Hi, Anthony. Thank you for recommending us to your stepson. We're so happy to hear that you're satisfied with your coverage plan and that you chose to stay with Endurance! If you or he have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 22, 2025
I had previously used the service of Endurance years ago. Recently, I signed up again and the process was smooth; the salesman was professional and answered all my questions with patience and understanding. Although there was a small issue, I realized it was a misunderstanding on my part and chose to disregard it. I received my paperwork promptly, which made me feel more comfortable and secure with my decision.
In terms of pricing, it was a bit higher than I wanted, but still lower compared to other quotes I received, which made me choose Endurance. Overall, I felt quite satisfied with the experience and would recommend them to anyone considering an auto warranty service.
Hi, Christine. Welcome back to the Endurance family! We're so happy to hear that you're satisfied with your coverage plan and appreciate you recommending us to those looking to protect their vehicle.
- Endurance
Reviewed March 22, 2025
The signup process at Endurance was amazing and easy from start to finish. I handled everything over the phone, and both the reps I spoke with were incredibly pleasant, knowledgeable, and helpful. I'm impressed with the coverage they offer—it sounds truly amazing. While I'm happy with their customer service and would rate it a 5, I find the pricing to be around a 3. I'd recommend Endurance to a friend because of their great customer service and transparency.
Ericca, thank you for recommending us to your friends! We're thrilled to hear about your amazing sign-up experience with our team and appreciate your pricing feedback. We'll be sure to share this with our customer experience team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help! -
Endurance
Reviewed March 22, 2025
The sign-up process at Endurance was smooth and quick, taking less than 30 minutes. I completed everything over the phone, and the rep I spoke with was very helpful and polite. He answered all my questions and promptly sent over the necessary documents.
My experience so far has been excellent. I would definitely recommend Endurance to my friends based on how easy and pleasant the entire process has been. The pricing is very affordable, much lower than what other companies quoted me, and the coverage is comprehensive.
Hi, Jessica. Thank you for recommending us to your friends! We’re glad you've found the process of signing up with Endurance to be easy and pleasant. Looking forward to providing you with excellent service for many years to come.
- Endurance
Reviewed March 22, 2025
I don't recommend using this company. The salesman/woman promised me that my truck would be covered with a 6in lift kit and bigger 37in tires. I had a claim today for my transmission going out and was told that my tires were .12 of an inch too big and they denied my claim even after paying a surcharge for having bigger tires and a lift kit, my total policy costs was $7100, at 1st they were prorating a refund, but I’ve never used the policy so now they say they will pay 100% refund, we shall see. 2021 Silverado LTZ 3.0 Duramax.
Felipe, we’re sorry to hear about your experience. Protecting customers from costly breakdowns is the heart of our business. If you'd like to discuss your experience further, please email us at feedback@endurancedirect.com. We'd love the opportunity to see what we can do to make things right.
- Endurance
Reviewed March 22, 2025
My wife has Endurance Auto Warranty and she shared their information with me. During the sign-up process, the representatives were very professional, which left a positive impression on me. They explained how the program functions and its benefits.
I would recommend Endurance to others. I have nothing negative to say about them right now and given that the cost of vehicles is quite high nowadays, having that extra protection is important.
Hi, Corey. Thank you for your recommendation. We’re so grateful to have you as a part of the Endurance family and for you and your wife's trust in us. We look forward to continuing to provide you both with excellent service in the future!
- Endurance
Reviewed March 21, 2025
I decided to switch to Endurance Auto Warranty after initially being with CarShield. I saw Endurance advertised on TV and learned that our Chevrolet dealership doesn't accept CarShield, so we needed an alternative. When I called Endurance, the representative was very knowledgeable and understood our needs, especially the importance of direct payments to Chevrolet, which appealed to us.
The sign-up process was smooth, and the representative explained that coverage would start 30 days after the first payment. I would rate our sign-up experience as excellent. I haven't used the warranty yet, but based on the initial interactions, I would recommend Endurance to friends and family, with the advice to ensure their dealership accepts it. We wanted extended coverage for our 2016 vehicle for peace of mind, particularly since we're older and prefer to have security against potential issues, even though the vehicle is in good condition.
Thanks for sharing your experience, Melanie! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed March 21, 2025
The sign-up process was good though I did forget to mention that I need the military discount, which I plan to call them about. Overall, my experience has been positive, even though I haven't had to use the warranty yet.
I haven't interacted with the customer service team, which I take as a good sign. As for pricing, I found it acceptable and felt it was necessary for me. Although I haven't used their website, I'm very satisfied with Endurance so far and would definitely recommend them to others who are considering getting a warranty.
Hi Andre! Thank you so much for sharing your experience with Endurance! We're thrilled to hear that the sign-up process went smoothly and that you're satisfied with both our pricing and services so far. We believe that no news from customer service can indeed be a good sign as well!
It sounds like to further make the most out of your package, you might explore applying the military discount by contacting us. Our team is ready to assist you with that or leave the process easy by possibly enhancing this current positive experience. We appreciate your recommendation to others and look forward to continuing to serve your needs. Please let us know if you have further questions in the meantime—We're always here to help!
- The Endurance Team
Reviewed March 21, 2025
My experience with the Endurance customer service was positive; they were both informative and professional throughout the process. One of the highlights for me was their competitive nature, as they were flexible in matching prices, which helped me make the decision to choose their service.
Overall, I'm quite satisfied with Endurance and would rate my experience a 5 out of 5. I’d gladly recommend Endurance to friends, based on my experience.
Hi Eli! We're thrilled to hear about your positive experience with our team at Endurance. It's great to know that our competitive pricing and customer service exceeded your expectations. Thank you for choosing and recommending us! We're happy to have you as part of our community and look forward to continuing to provide you with top-notch service in the future.
- The Endurance Team
Reviewed March 21, 2025
The sales agent at Endurance was very good. The coverage offered was also very good, and I don't think there's anything I would change. Overall, my experience was positive.
Hi Andrew! Thank you for sharing your positive experience! We're thrilled to hear that you found the sales agent and coverage through Endurance to be excellent. We appreciate your kind words and look forward to continuing to provide comprehensive coverage for your needs.
- The Endurance Team
Reviewed March 21, 2025
When I interacted with the Endurance representative while signing up, the experience was exceptional. The agent I spoke with for my Jeep was phenomenal—she was pleasant, easy to understand, and well-informed. It was refreshing to communicate with someone proficient in English. She answered all my questions thoroughly regarding what the policy covered and didn't cover, as well as the pricing.
Everything about her stood out and impressed me. If I were to rate my experience with her, it would be a 5. As for why I considered getting extended coverage, it's mainly because my vehicles are getting older with many miles on them. For instance, my wife’s Jeep has over 200,000 miles.
While I am happy with the service so far, I think experiencing the claims process would give a complete picture before recommending Endurance Auto Warranty to others.
Hi Terry! Thank you so much for sharing your positive experience with us! We're thrilled to hear that our representative made your sign-up process exceptional and that all your questions were addressed thoroughly. We understand the growing importance of having reliable coverage. While we're glad to hear your experience has been satisfactory, we hope any future interactions with our claims process live up to your expectations and allow you to recommend our services with confidence. Please let us know if there's anything more we can do to assist you further. We're here for you anytime!
- The Endurance Team
Reviewed March 21, 2025
The price is a bit more because it's monthly. I could pre-pay and get a cheaper one, but I don't wanna spend the extra cash at one time to do it that way.
Hi Mark! Thank you for sharing your feedback. We understand that choosing between pre-payment options and monthly payments can be a difficult decision. Our goal is to offer flexible plans that accommodate various needs and budgets. If you have any further questions or need guidance on selecting the best plan for you, we'd be happy to assist. Please feel free to reach out to us whenever you need support. Your input is important for helping us enhance our services, and we appreciate the opportunity to serve you.
-Endurance
Reviewed March 21, 2025
The sign-up process was fairly straightforward and easy. Even though the plan options seemed a bit pricey, I've chosen to finance it because I believe it's worth the cost for the peace of mind it provides. My 2017 Ford Fusion is the vehicle covered under this warranty.
I haven't had to make a claim yet, but the purchasing experience has been smooth. The only hiccup was with my credit card initially not recognizing the charge, leading to a denial. However, after coordinating with my credit card company, the issue was resolved, and it wasn't Endurance's fault.
Overall, the experience has been satisfactory, and I would rate the service highly due to the efficient sign-up process and helpful customer service.
Hi Sara! Thank you for sharing your positive feedback with us. We're thrilled to hear that you found the sign-up process straightforward and our customer service helpful. We understand the importance of resolving issues quickly, and we appreciate your mention of the timely resolution with your credit card. We look forward to being your steadfast partner on the road with your 2017 Ford Fusion. If you need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 21, 2025
My sign-up experience with Endurance was very good. Kendrick, the representative I dealt with, was amazing and answered all my questions excellently. The overall experience was so positive that I have already referred my son, and he signed up too. The pricing of the warranty is comparable to what I had before, so I'm satisfied with it.
Hi, Pegg. Thanks so much for taking the time to write us a review and for recommending us to your son! We're thrilled to hear that you're satisfied with your experience and coverage with Endurance.
- Endurance
Reviewed March 21, 2025
Interacting with Endurance has been a positive experience. The representative was professional and knowledgeable, answering all of my questions thoroughly. Even when I called back with more questions, they remained helpful and informative.
Although I am a new customer, having been with them for about 35 days, the experience has been satisfactory. The program starts 30 days after initial sign-up, which is a reasonable waiting period. While signing up, I didn't receive any perks like roadside assistance or oil changes, but that wasn't a dealbreaker for me.
So far, I feel confident recommending Endurance to friends and family. It's been a great program for me, and I'm hopeful about the coverage it provides for my vehicle.
Hi William! Thank you for sharing your experience with us! We're thrilled to hear that our team has been professional and informative right from the start, addressing all your questions with ease. While we strive to provide the best services possible, we appreciate your flexibility regarding program perks. It’s fantastic to know that you feel confident recommending Endurance to others. Your satisfaction is our priority, and we look forward to continuing to meet your vehicle protection needs. If you need any assistance in the future, we're here to help!
- The Endurance Team
Reviewed March 21, 2025
My vehicle was getting older, and I thought it would be a good idea to have some coverage as my original warranty had expired. The sign-up process with Endurance was straightforward, and I found it easy to go through. Overall, my initial interaction was fine, and I have no complaints about the customer service I received.
Thomas, we’re so happy to hear you found our sign-up experience to be straightforward! If you have any questions, please don't hesitate to contact us.
- Endurance
Reviewed March 21, 2025
I had recently purchased a truck that I really love, and it seemed like a smart investment to protect it. I heard about Endurance Auto Warranty from a TV commercial featuring a race car driver and other people mentioning how the service saved them on repair costs. Although the cost of the warranty felt a bit high and there weren't too many options available for my used truck, I felt it would be beneficial in the long run. If something were to happen, the warranty would likely pay for itself.
My experience with customer service was generally positive. However, I encountered some confusion when it came to performing my own vehicle maintenance. Initially, I was told I could do my own oil changes and maintenance work, but later, I received conflicting information that doing so might result in denied claims. As someone who prefers doing my own maintenance, this was concerning.
Despite that issue, I haven't faced any problems with my truck so far, and the service has been great. I would definitely recommend Endurance based on my experience up till now.
Hi Richard. Thank you for sharing your thoughtful review. We're thrilled to hear that you decided to invest in Endurance to protect your recently purchased truck and are enjoying the service overall.
We're pleased that your customer service experience has been generally positive, but we genuinely apologize for any confusion regarding vehicle maintenance and its impact on claims denial. To ensure clarity, we encourage direct communication with our team so your experience aligns perfectly with your needs.
If you need further clarification or assistance, please don't hesitate to reach out to us—we’re certainly here to help. We appreciate your recommendation and look forward to continuing to provide quality protection and support.
- The Endurance Team
Reviewed March 21, 2025
My 2018 vehicle only has 80,000 miles on it, but I just thought that maybe I would just try Endurance Auto Warranty out because maybe it's going to have a transmission go bad. The sales agent at Endurance was very respectable, and the process to sign up was straightforward. I received a copy of the contract from Endurance and learned that while they no longer issue ID cards, I could present the contract at my Toyota dealership to utilize the warranty. It's important to inform the service department about the warranty before any work begins to ensure they accept the Endurance policy. I initially learned about Endurance through television and, overall, my experience has been extremely positive, providing me with the peace of mind I was looking for.
Hi Robert! Thank you so much for sharing your positive experience with Endurance. We are happy that our team provided you with a smooth sign-up process, and we're pleased to learn that our coverage has offered you peace of mind for your vehicle. It's great to hear that you're able to navigate showing your plan at your Toyota dealership with ease. If you ever need assistance or have any questions in the future, please feel free to reach out—we're here to help. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 21, 2025
Please save your money. They do not honor their extended warranty plans. I had purchased the best plan they had for my vehicle and when I had problems they would not honor the plan. They denied my claim and wanted me to pay out of pocket before they would authorize any work on my vehicle. Please save your money. This is a terrible company.
We apologize for the negative experience you encountered with your auto protection plan. The denial of claims when in good standing is particularly frustrating, and it's never our intent to leave any customer burdened with out-of-pocket expenses their plan should cover. We would be grateful for the opportunity to revisit your situation to validate the claims/decisions made and see if any reconciliation is plausible. Please reach out to team directly at feedback@endurancedirect.com so we can ensure a clearer resolution moving forward. Your input is invaluable for improving our service and restoring confidence as our goal is to make a better streamlined sale, contract signing, and claim processing a hassle-free endeavor. Thank you for sharing your concerns.
-Endurance Team
Reviewed March 21, 2025
Endurance was recommended by mechanic. The sign-up process was smooth, with no issues. However, they only discussed one option for coverage with me. Overall, my experience with Endurance has been positive, although I haven't had the chance to use the warranty service yet.
Hi Frank! Thank you for your feedback. We're happy to hear that the sign-up process was smooth and that your overall experience has been positive so far. We always strive to make our customers' experiences hassle-free and straightforward. If you have any questions about your coverage or need more information on other coverage options available, please feel free to reach out to us. Welcome to the Endurance family, and we're here whenever you need us!
- The Endurance Team
Reviewed March 21, 2025
I got a warranty with Endurance Auto Warranty, which I first heard about through television, because I have an older car that occasionally needs maintenance. The sign-up process was smooth, and the representative was well-informed, answering all my questions comprehensively.
Regarding the cost and coverage, I find the cost acceptable. However, the requirement to drive 1,000 miles before the coverage starts is challenging for me since I no longer work and don't drive frequently. Most of my errands are close to home, unlike when I was working and driving about 50 miles a day.
I would give the sign-up process a rating of five because it was handled very well. Overall, I am satisfied with the initial experience, though I find the 1,000-mile condition somewhat inconvenient due to my current driving habits.
Hi Cora! Thank you for sharing your experience! We're happy to hear that the sign-up process went smoothly and that our representatives were able to answer your questions comprehensively. We understand that the 1,000-mile condition can be challenging for some customers who drive less frequently. Please know that your feedback is valuable to us, and we appreciate your input as we strive to improve our offerings. If you have any questions or need assistance in the future, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 21, 2025
My truck's original warranty had expired, and I was looking for a reliable option to ensure future coverage. I went with Endurance Auto Warranty after seeing one of their commercials, and the overall sign-up process and customer service experience were smooth and hassle-free. As for the cost and coverage, everything seems satisfactory up to this point.
Hi Richard! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our sign-up process and customer service met your expectations and that you're satisfied with the cost and coverage so far. We're committed to providing ongoing support for your vehicle needs. If you ever have questions, we're here to help!
- The Endurance Team
Reviewed March 21, 2025
Due to the rising costs of repairs, I explored acquiring an auto warranty. I found out about Endurance through ConsumerAffairs and recognized them from TV commercials. Upon researching, they were rated number one. The sign-up process was super easy, and I would definitely recommend it to friends and family. I believe the pricing is fair, especially for diesel vehicles, where repair costs can escalate.
In terms of cost, Endurance is competitive with others, but they stand out with slightly better reviews. My overall experience with Endurance is excellent. I'd rate them 5 stars for their customer service, service quality, and pricing. Even the app deserves a 5-star rating due to its intuitive ease of use and layout.
Hi Doug! Thank you for sharing such a positive review! We’re thrilled to hear that our sign-up process and coverage have exceeded your expectations and that you're enjoying our app's intuitive design. It's also great to know that you find our pricing competitive and the service deserving of a 5-star rating. Recommending us to your friends and family is the highest compliment we can receive. If you have any questions or need assistance in the future, we’re always here to help!
- The Endurance Team
Reviewed March 21, 2025
I was looking to buy a vehicle and my mechanic advised me against the high-priced warranties sold at dealerships. Instead, he recommended looking into a few warranty companies, with Endurance being one of them. Even Land Rover had mentioned Endurance as a reliable company that actually pays claims.
Signing up with Endurance was an easy process, thanks to the great customer service I received. The representative I spoke to, who I believe was named Chris, was incredibly kind and knowledgeable, making the experience very pleasant.
I would tell a friend that everything has been smooth so far. In terms of pricing, I find Endurance to be quite competitive, especially compared to dealership offerings. Overall, my initial experience with Endurance has been positive.
Hi Anna! Thank you for sharing your positive experience with us. We’re thrilled to hear that the sign-up process was a breeze and that Chris provided you with exceptional service. We’re glad to know you’re finding our pricing competitive compared to other options. We take pride in making sure our customers feel confident in choosing Endurance for their vehicle protection needs. Should you have any further questions or need assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 21, 2025
I saw Endurance Auto Warranty on television and the idea of having coverage for unexpected expenses caught my attention. I was in the process of buying a pre-owned vehicle that didn’t come with a warranty and I wanted to make sure that it was protected. Before deciding on Endurance, I researched two companies, but what really made me choose Endurance was the professionalism of their representative. He was knowledgeable, answered all my questions, and made me feel comfortable with the entire process.
The representative thoroughly explained the program to me. He talked about the 30-day grace period, the terms of service, coverage duration, and mileage limits. He also mentioned that I could take the vehicle to almost any repair shop of my choice and explained the deductible I would be responsible for. His presentation left a lasting impression on me.
If I were to rate my experience with Endurance on a scale from 1 to 5, I would confidently give it a 5. I would recommend Endurance Auto Warranty to friends and family due to the ease of the process and the professionalism of the representative. He wasn’t pushy and provided the necessary guidance, which made the whole experience comfortable and assuring.
Hi Joshua! We’re thrilled to receive your 5-star review and we’re overjoyed to hear that our representative made the process smooth and comfortable for you. Our team takes great pride in their professionalism and friendliness. Your recommendations mean a lot to us and help to let others know of the genuine care we offer to our customers every step of their ownership journey.
If you ever have any questions or need assistance, we’re here to help!
Thank you once again for trusting Endurance.
- The Endurance Team
Reviewed March 21, 2025
Somebody told me that once I have 176,000 miles on my car, the transmission usually goes out. I have about 160,000 miles on my car now, so I thought it was a good idea to look into a warranty for peace of mind. The salesperson I spoke with was excellent, answering all my questions and providing more coverage options than other companies I checked with. The quote I received, after any applicable discounts, was satisfactory.
However, I haven't yet received a copy of the contract or any other documentation, which is concerning as I wanted to verify the mileage detail and keep a record on hand in case anything goes wrong. I was advised to watch for it in the mail and get back to them if it doesn’t arrive soon.
The company did a good job when I signed up. The process was smooth, and my experience has been positive so far. I did receive some confusing emails from a company that claimed to handle claims for Endurance, but overall, it has been a good experience, and I would recommend Endurance to others considering an auto warranty.
Hi Charles! Thank you for sharing your experience with us and for choosing Endurance for your coverage needs! We’re happy to hear that you found our customer service team helpful and that you’re satisfied with the coverage offered. Regarding your contract documentation, we apologize for any concern caused by its delay. If it has not arrived yet, please contact us directly at feedback@endurancedirect.com and we will ensure it is on the way to you. We genuinely value your recommendation and your feedback helps us continue offering a positive experience to our valued customers like you.
- The Endurance Team
Reviewed March 21, 2025
I had an engine replacement done under my Endurance Extended Warranty for my 2014 Jeep Wrangler. While they reluctantly covered the repair, just 9 months and 5,000 miles later, the valve cover gasket started leaking. You would think this would be covered under the 12-month/12,000-mile warranty on the engine, but Endurance refused to help.
Their excuse? "The gasket isn't covered." What’s worse, an adjuster refuses to call me or the dealership to even discuss the issue. Every time I call, I get the same lifeless, scripted response: "It’s not covered." No explanation, no attempt to help—just a robotic dismissal of my concern. A warranty is supposed to give peace of mind, not make you fight for every repair. If you’re considering Endurance, think twice—once they have your money, they don’t care.
Hi Ralph. Thank you for reaching out with your concerns. I'm truly sorry to hear about the challenges you've faced regarding your engine repair coverage. It's absolutely not the experience we want for our valued customers, particularly when invoking your coverage which should offer peace of mind.
It's important that we thoroughly address your situation and ensure clarity with any follow-up actions that could aid resolution. Your feedback alerts us to service improvements we need to prioritize. Could you please provide more details by reaching out to our team directly at feedback@endurancedirect.com? We’re here to review this case closely and assist in a way that hopefully rebuilds your understanding and satisfaction.
Your criticisms matter greatly to us, and I assure you of our sincerity in effectively mandating improved policies and assistance tailored for customer's needs.
Thank you once again for your understanding.
Sincerely,The Endurance Team
Reviewed March 21, 2025
Had check engine lights on my Cadillac XT5. Turns out it was the computer chip controlling the shifter. The claim was denied. They would have covered the shifter mechanism (which was fine) but wouldn't cover the computer that controls it. I may be a moron but that's hard for me to understand. There is nothing wrong with the shifter but the mechanism that makes the shifter doesn't work? Go figure. Cost me about $1400 out of pocket. Offered a free month and a few hundred dollars. Nice but.... Just doesn't make much sense to me. If an entire system is down, it seems like the whole system should be covered. Just Me. I could be wrong! We'll see what happens.
Hi Roger. Thank you for sharing your experience with us. We're sorry to hear about the denial of your claim and understand your concerns. It's frustrating when technical distinctions lead to unexpected costs, especially when the computer chip issue seems directly related to system functionality. While exclusions in coverage can often be a point of misunderstanding, we're committed to resolving such issues. We're here to help clarify any part of your protection plan and would gladly take another look. Please reach out to our team directly at feedback@endurancedirect.com for further assistance. Your insights are invaluable in helping us improve our service.
Reviewed March 21, 2025
We made the switch from CarShield to Endurance after a very poor experience. Our car, which is a 2018 model, required a new engine, and dealing with CarShield during this process was such a disaster that we decided to cancel and try Endurance, which we'd heard was the top choice for car warranties.
The initial sign-up process with Endurance went very well. The rep who assisted me was incredibly helpful, explaining all the details like the policy coverage, deductible, and monthly payments. Although I received the policy via email, I didn't want to print it, so I requested a physical policy booklet which I am still waiting on.
We opted for bumper-to-bumper coverage and the overall experience with Endurance so far has been positive.
Hi Kathleen! We're glad to hear you gave Endurance a try after your negative experience with our competitor. It's pleasing to know that the sign-up process went smoothly and the representative was able to provide clear and comprehensive information about your bumper-to-bumper coverage. Your feedback regarding the physical booklet is noted, and we're sorry to hear that you've yet to receive it. If it has not arrived by now, please contact our team directly at feedback@endurancedirect.com and we will ensure it is on the way to you immediately. Please feel free to contact our customer service team for any follow-up or additional queries you might have. We're here to ensure your ongoing Endurance experience is genuinely exceptional.
Thank you for trusting Endurance with your vehicle coverage!
- Endurance Team
Reviewed March 21, 2025
I wanted peace of mind with the extensive features my vehicle has. I signed up for an Endurance auto warranty and the sales representative was very helpful. The quote provided seemed fair for the coverage I was getting and the only concern I had was about the 30-day grace period combined with the 1,000-mile requirement; I'd appreciate the flexibility to choose which condition applies first, as not everyone drives that much. Overall, Endurance offers better coverage than the warranty I had through the dealership. But their website was a bit vague; it requires a call for more detailed information.
Hi Christine! Thank you for providing your valuable feedback and highlighting your experience with our Endurance. We're thrilled to hear that our sales representative was helpful and that you are satisfied with the coverage that’s been offered; having options considered better than dealership warranties sounds excellent. We apologize for any ambiguity experienced with our website—the team frequently updates it to enhance user-friendliness and provide detailed information. Your point about the waiting period condition considerations regarding mileage and time frame is sincerely noted and will be reviewed by our team when evaluating servicing policies in product lines. If you require any further clarification or tailored assistance, please don’t hesitate to contact us. We are committed to ensuring your journey with Endurance continues positively. Thank you for choosing us.
- The Endurance Team
Reviewed March 21, 2025
The Endurance rep I spoke with was excellent. He was very knowledgeable and made me feel comfortable during our conversation. It was clear he was genuinely interested in ensuring I got the best deal based on my budget.
He explained the different packages available and worked with me to find one that suited my needs.
Overall, I would rate my experience with the signup process as a 5, as the representative's expertise and approachability were impressive. I've just started with the warranty and haven't had a chance to use it yet, but based on my initial interaction, I'd definitely recommend others consider checking out Endurance.
Hi Karen. Thank you for sharing your experience with us. We're thrilled to hear that our representative was able to provide you with a comfortable and informed sign-up process. It's great to know you felt well-supported in finding a plan that fits your budget and needs. If you have any questions or need further assistance as you begin using your coverage, please feel free to reach out to us. Your recommendation means a lot, and we look forward to continuing to serve you safely.
- The Endurance Team
Reviewed March 21, 2025
The customer service experience during the purchase of my Endurance warranty was positive; the rep I interacted with was professional and knowledgeable, making the process smooth.
However, I registered two vehicles, and while both were supposed to be on direct debit from my account, only one was set up correctly. I found out about this issue through a call from Endurance, which was unexpected.
But overall, my initial dealings with Endurance have been satisfactory.
Hi Michael! Thank you for your valuable feedback. We're happy to hear that your purchase process went smoothly and that our representative left a positive impression. We apologize for the inconvenience caused by the billing error with the second vehicle. Your feedback is important to us, and we're addressing this immediately to ensure it doesn't happen again. If there is anything further we can do to enhance your experience or resolve this matter, please do not hesitate to reach out. Your satisfaction is our top priority.
Thank you,The Endurance Team
Reviewed March 21, 2025
My sign-up experience with Endurance was good. However, there was some confusion when I noticed a negative balance in my checking account and received checks from a company I didn't recognize. I struggled to contact Endurance for clarification, which led me into an awkward situation where I was persuaded to sign up with another company. That was unsettling, but once my account was sorted, Endurance rightfully debited the amount, ensuring my coverage was active.
In terms of customer service, my initial attempts to contact them were challenging, but eventually, they rectified things. While I ended up with two policies due to the confusion, I'm navigating the situation now.
Hi Carol! Thank you for sharing your feedback with us. We apologize for any confusion and inconvenience you experienced during the sign-up process. It's important to us that all aspects are clear and transparent, including while navigating potential charges. We’re glad to hear our team worked effectively to rectify the situation and verify anything concerning payments and coverage. If there's anything further we can help with or if in doubt, please don't hesitate to get in touch. We’re here to ensure you continue to have smooth use of your coverage and appreciate your patience throughout this process.
- The Endurance Team
Reviewed March 20, 2025
Car started smoking on March 10th. Was told that it would be 24-48 hours for inspector to come out and approve or deny claim. The 24-48 hours came and went. Was told that there was some kind of emergency and that they won't be there until March 17-18th. They did not show on the 17th. I contacted Endurance and spoke regarding my concern with the 24-48 hours window not being withheld. I spoke to 3 people the final one was Sonia who made some inappropriate comments about medical situations and that she could hang up the phone and she could have a heart attack. Again, Endurance is a big enough company that they should have had a contingency plan for these kinds of situations.
I asked how Endurance was going to make it right with me, the consumer! I've never missed a payment, which I know if I would have missed a payment I would have been assessed fees. She asked again what she could do and I asked her to cover the 178.00 dollar inspection fee. She said if a claim goes through that Endurance would cover it. I thanked her and said that I would call dealership and let them know that Endurance would cover the 178.00.
Now we are up to March 20th and still without a car... Claim has been put in and to my disappointment the 178.00 inspection fee is still there. I again called as I was sure it was just an oversight and it was going to be an easy conversation to get what Sonia said I was going to get. AGAIN I was transferred to 2 different people and kept on hold for over 20 minutes, to be told what she told you we can't do. I asked, "Okay what can you do for the consumer?" Again, "Sorry. Pretty much you are out of luck."
Hi Patty. We appreciate you taking the time to share your detailed experience with us and extend our sincere apologies for the continuing delays and communication issues you've encountered. The situation you describe doesn't reflect the standard of service we aim to provide our valued customers, and we understand why you're frustrated.
In response to your concerns about the inspection delay, please know that we do our best to mitigate unforeseen circumstances that impact our response times. The situation with the contract discrepancy and lack of clarity poses another significant issue, and we're deeply concerned to hear about the unsatisfactory comments you reportedly received.
We’re committed to making things right. Kindly reach out to our team directly at feedback@endurancedirect.com so that we may better understand how to promptly rectify the situation. Your satisfaction is paramount, and we are dedicated to quickly resolving these miscommunications. Your feedback helps make essential improvements, putting measures in place to ensure that our level of communication meets all expectations in the future. Thank you again for trusting us with your honest review. We value the opportunity to regain your loyalty.
Thank you,The Endurance Team
Reviewed March 20, 2025
If you perform your own vehicle maintenance, please read the part in the contract of what is required to keep for records. We buy bulk oil (55 gallon drum) because we use it for other vehicles/equipment. Required receipts of maintenance need to correlate to date of service, and since we couldn't do that (using bulk oil and filters that were purchased ahead of time) we couldn't provide 'verifiable documents' showing we performed our routine maintenance. Even our handwritten records of this was not sufficient, and they denied our claim. BEWARE is all I'm saying. In addition, if you cancel your plan, you have to send them a NOTARIZED copy of the cancellation.
Hi Terri. Thank you for sharing your experience. We understand your frustration regarding the maintenance records requirement and how that impacted your claim process. Maintaining clear documentation, as outlined in the contract, is indeed crucial for the claims procedure, and situations like using bulk-purchased materials can complicate this process. We're sorry for any inconvenience you've encountered and for the additional step required to notarize cancellation documents. Please consider reaching out directly to our team at feedback@endurancedirect.com to discuss this matter more fully. We value your feedback sincerely and are committed to resolving these issues to enhance our services. Thank you for bringing your concerns to our attention.
-The Endurance Team
Reviewed March 20, 2025
Although I did not end up purchasing the car and keeping the policy, I will definitely consider using them in the future. Customer service was awesome throughout the entire process of purchasing and canceling.
Hi Tony! We're happy to hear about your positive experience with our exceptional customer service during your process. We truly appreciate your willingness to consider us for future needs. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help whenever you need us!
- The Endurance Team
Reviewed March 20, 2025
The required 1000 mile and 30 day wait period as per contract achieved, AC stopped working on way to work, had truck picked up by dealership and was informed that the AC compressor locked up. Endurance adjuster denied claim. According to the adjuster the possibility of the AC locking down in one day and leaking all of its refrigerant is impossible and must occurred before the 1000 mile condition. I requested a written reason for the denial and a specific reason as per contract for the denial. I was informed that Endurance does not provide a written reason for the denial.
I bought this policy in good faith and felt that I was doing the right thing as far as auto protection is concerned. I am a middle school teacher on a very tight budget and cannot afford a major breakdown for the vehicle I use every day to commute to and from school. I am truly disappointed, and really just amazed that the Endurance sales people just straight up lied. They treated me like I was defrauding them. No apology no recommendations but a reminder to keep paying your policy. No guarantee that future claims would be paid until an adjuster gives the shop their blessing. This is not how a company should treat customers.
I noticed a trend on all nationwide reviews and that is the company denies minorities claims at a higher rate than other similar companies. Does Danica Patrick condone this type of corporate discrimination? The Ford dealership explained to me that My Mechanic is a better warranty provider since in their experience Endurance does not pay and on top of that are difficult to work with. Good tip from a Service Manager. Buyer Beware, if you're undecided about Car warranties, stay away from Endurance. Save your money, keep your peace of mind and place your car's warranty with another company.
Hi DeWayne. Thank you for sharing your experience with us. We are sincerely sorry to hear about the situation with your AC repair claim and the distress it has caused. We understand the importance of dependability in auto protection, especially when your vehicle is essential for your work as a middle school teacher.
Your feedback is concerning and critical to us, particularly regarding clear communication and the support you should receive. It is not our intention for any customer to feel underserved, and we definitely want to revisit this situation. Please contact our team directly at feedback@endurancedirect.com, and we can review not only your previous coverage queries but explore potential avenues to rectify this experience.
- The Endurance Team
Reviewed March 20, 2025
I already had Endurance on my vehicle. I got a new car, and I changed it over to the other vehicle. The service was excellent. I used it for the car that I had, and they did great. It was easy to file a claim. The only thing I did not like about it is I had to pay extra to get the manufacturer parts. Other than that, I'm very satisfied.
Hi Carlene! Thank you for sharing your positive experience with Endurance. We’re thrilled to hear that the transition of your coverage to your new vehicle was smooth. It's great to know that you found filing a claim easy and hassle-free. We appreciate your candid feedback regarding manufacturer parts and are continually working on improving every aspect of our service. Your satisfaction is valuable to us, and we look forward to providing you the continued peace of mind you've come to expect from us. Should you have additional questions or need further assistance, we're here to help anytime.
- The Endurance Team
Reviewed March 19, 2025
Every night seeing Endurance advertisements on TV I am reminded of being cheated by this company (so frustrating!). I paid in advance (over $2,400) for an extended warranty on my new at that time VW Tiguan. Unfortunately, when several years later (still under their warranty) I needed the Endurance to step in and help with the repair cost they refused!!! I'm convinced that people featured in the ads are blatantly lying and are paid for that with the $$ naive customers (like myself) paid Endurance. Please beware - what sounds too good to be true it's ALWAYS not true!
Hi Barb. Thank you for reaching out, and I’m sorry to hear about your negative experience with Endurance. We understand your frustration regarding the denied repair claim, and it’s concerning that coverage wasn’t provided, especially considering your commitment to the plan. We want to address this matter directly and ensure you receive the assistance you deserve. Could you please contact our support team at feedback@endurancedirect.com? This will allow us to re-evaluate your case closely and seek a resolution.
Thank you for bringing this to our attention and for helping us improve our services.
Sincerely,The Endurance Team
Reviewed March 19, 2025
2nd warranty with Endurance. This time around, worst ever. The denial of claims is unbelievable on COVERED ITEMS, the bogus reasons for denial. ie. failed to cover a Rack and Pinion based on the fact it had a leak and the LEAK PART was not covered. Leaks are from wear and tear of normal use, yet I was denied. Recently denied power steering hose. It took over 5 calls, 3 from myself to narrow down, the needed part had completely been changed to a valve instead of the covered part. I was actually lied to about this part. Finally got it covered. My warranty is paid in full otherwise I would have cancelled 4 denials ago on (2 of which were and are covered items).
Hi Geneva. Thank you for sharing your experience with us. We regret to learn about the difficulties and dissatisfaction you have encountered with your claims process. Your concerns about how we addressed leaks and covered items are helpful in identifying areas that need improvement.
We apologize for any miscommunication and inconvenience this has caused. We want the opportunity to review the specifics of your claims and work towards resolving these issues. Please contact our team at feedback@endurancedirect.com at your earliest convenience so we can look into this matter and discuss potential next steps.
Your patience is appreciated and we are committed to addressing your experience thoroughly to ensure your satisfaction with our services in the future.
-The Endurance Team
Reviewed March 19, 2025
I spoke with Brittney at Cargogap (subsidiary of Endurance Extended Auto warranty), and despite providing everything requested, they are rejecting my claim. DO NOT DO BUSINESS with this company. They are fastidious, negative and rude. I repeat, you will be disappointed with their customer service and claims requests. RUN!!!!
Hi Carlos. Thank you for taking the time to share your experience. We genuinely regret to hear about the problems you faced with the claim process and the way you were treated. Your dissatisfaction is important to us, and we apologize if our service did not meet your or our own standards.
We value transparency and satisfying customers is our primary objective, so we want to further examine your situation to better understand your concerns and find appropriate solutions. Please contact our team directly by emailing feedback@endurancedirect.com. We're eager to work through the specifics in hope of addressing and resolving any issues, ensuring improved assistance in times to come.
We deeply respect and prioritize your voice as it directly channels towards team improvement and restoring consumer confidence towards an uplifting service morale. Your feedback is essential and appreciated.
-The Endurance Team
Reviewed March 19, 2025
I contacted customer service to cancel my $131 monthly policy after paying 18 months because none of my repairs over this period of time were covered. After being arm twisted to continue the policy for over 35 minutes, I got an email to verify my car's mileage & HAVE IT NOTARIZED to cancel! This is a crime to make us jump through hoops to cancel!
Hi Patricia. Thank you for taking the time to provide your feedback. We are genuinely sorry to hear about the difficulties you’ve experienced during your efforts to cancel your coverage and any distress this situation has caused you. Your concerns are important to us, and we want to make sure we address them thoroughly.
We understand the frustration of feeling cornered and for any inconvenience experienced with the process asked to verify your mileage. We would like to invite you to contact our support team at feedback@endurancedirect.com so we can personally review your account details and find a way to resolve these matters promptly. We appreciate your patience during this time.
Thank you for highlighting this issue, which will allow us to improve our service moving forward.
- The Endurance Team
Reviewed March 19, 2025
I took out Endurance before I knew my Mopar Warranty would change to my vehicle I purchased. I called and Endurance refunded my down payment and canceled my policy. A very good company to deal with. When or if I ever need to purchase another extended warranty I will again call Endurance. Thanks.
Hi William! Thank you for taking the time to share your experience with us! We're glad to hear that you had a positive interaction with Endurance and that the process of refunding your down payment and canceling your coverage was straightforward. It's great to know that our team's customer care and support aspects stood out to you. When it’s time to consider protection plans again, we'll be here, ready to assist with that too. We appreciate your loyalty and we're grateful for your encouragement and trust!
- The Endurance Team
Reviewed March 19, 2025
I’ve used Endurance before years ago. I recently purchased a preowned vehicle and decided to check into current pricing for coverage. Rebecca was amazing, knowledgeable and efficient once I told her I had a meeting to get to. Because of the car I have I needed high-end coverage and I am very happy with the monthly cost, so worth it! 10/10!!
Hi Keisha! Thank you so much for your excellent feedback! We’re happy to hear about your positive experience with Rebecca. It's great to know she provided you with knowledgeable and efficient service related to your coverage. We appreciate your high rating and look forward to continuing to offer you excellent support. Please feel free to reach out if you need any assistance.
- The Endurance Team
Reviewed March 18, 2025
Endurance did not want to pay for a part which cover by their own policy. Had to take them to the court and apparently the policy is written in such a way that inhibited the judge to make a decision because of the technicalities. Judge order to send the case to an Arbiter. So far it was a nightmare. Avoid Endurance at any cost.
Hi Roger. We're truly sorry to learn about your distressing experience and understand how difficult this situation has been. Our intention is to assist our customers effectively and ensure their concerns are heard and addressed with care. It appears that your issue requires immediate attention, and we would greatly appreciate having the opportunity to further investigate and work toward a resolution. Please contact us directly at feedback@endurancedirect.com, providing your details so we can facilitate a more personal and thorough review of your case. Thank you for bringing this to our attention, and we look forward to helping you move toward a satisfactory resolution.
Thank you,The Endorse Team
Reviewed March 18, 2025
Not a great experience with Endurance but Joseph who helped with cancellation of my warranty was very help. Called and spoke to someone before him and emailed them and they didn't return my email or call, but called again and spoke with Joseph and he took care of everything and answered all my questions.
Hi Shawn. We greatly appreciate your feedback and are pleased to hear about the assistance Joseph provided during your cancellation process. We're sorry for any previous issues concerning unreturned communications, but we're glad Joseph was able to ensure your questions were fully addressed. At Endurance, we strive to deliver the highest level of customer service and are grateful for observations that help us improve. Should you have any further questions or require additional support, you can contact us at feedback@endurancedirect.com.
Thank you,- The Endurance Team
Reviewed March 18, 2025
I have the platinum policy which I was told covers “EVERYTHING“ on and in my car that makes it run!!! Well, I was totally lied to because I have now been waiting for over 3 weeks to get an approval from a so-called inspector that went out to look and inspect my repairs who is claiming they are “pre-existing repairs“ which if they are not and how could you know even if they were? So on that note here I sit waiting with no car to drive and they haven’t even offered me a rental car while having to wait for an answer on my repairs and once again I pay $170.00 a month for a platinum policy!!! So buyers beware, this company will lie to you to get your business and then forget all about you once they have reeled you in. The way I have been treated is unacceptable!!!!
Hi Penny. Thank you for taking the time to share your experience, and I'm sorry to hear about the delay and difficulties you've encountered. We understand your frustration regarding the inspection process and the misunderstanding about what your coverage covers. Here at Endurance, we want to ensure all our customers receive reliable services. Please allow us the chance to review the status of your claim and address your concerns directly. Please contact our team at feedback@endurancedirect.com so we can work towards a solution together. Your satisfaction is a priority for us, and we aim to provide clarity and support you as needed. Thank you for your patience, and we hope to resolve this for you promptly.
- The Endurance Team
Reviewed March 18, 2025
This company lies in order to get you to purchase the warranty and the representative tells me legally they can do this. Clearly, this company trains the staff to lie and mislead customers. After spending thousands of dollars I've had enough. Run from this company which has no honesty or moral values or decency for customers. Rip off scam artist.
Hi Sean. We are truly sorry to hear about your experience and understand the strong frustration you're feeling. It is certainly not our standard to engage in dishonest practices or encourage misleading information, and your feedback is sincerely important to us. We want to address your concerns regarding your interactions with our representatives and your opinions on the coverage transparency.
We are committed to making improvements where necessary and would value the opportunity to resolve your immediate issue. Please reach out to our team directly at feedback@endurancedirect.com. Your direct experience provides crucial insight allowing us to improve and provide fair arrangements to better your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your input as an opportunity for improved guest experience recognition. Thank you for bringing this to our attention; we are hopeful for a proactive solution swiftly going forward.
Sincerely,The Endurance Team
Reviewed March 17, 2025
Purchased an Endurance Warranty on our 2015 Nissan Pathfinder. Had an issue with the CVT Transmission in March 2025 and took into the shop. Just had 4 payments left on our warranty and had paid nearly $3000 on the warranty to this point. Had to wait nearly a week for Endurance to get a guy out to the dealership to look at the vehicle to make sure vehicle was in "good shape" and we hadn't towed with it. Which we never have. Endurance only wanted to pay a little over $1400 going on the resale value of the vehicle. Read your contract carefully; this company is dishonest and does everything they can to not pay for repairs. Stay far, far away from Endurance. They are nothing but a SCAM!
Hi Bruce. Thank you for sharing your experience. We understand your frustration regarding the recent claim and apologize for any inconvenience caused. At Endurance, our goal is to process claims efficiently while adhering to the contract terms. The obstacles you've faced with the coverage assessment and the outcome do not reflect the service standards we've set. We hope you will contact us directly at feedback@endurancedirect.com to further discuss your claim situation, as we are committed to providing resolution and clarity wherever possible. Thank you for your feedback and patience.
- The Endurance Team
Reviewed March 17, 2025
The salesman who presented my plan was misleading when I asked direct questions about the total coverage cap for the life of the policy. Additionally, I sought confirmation on the cap provided for oil changes. Instead of clearly stating the facts, I was repeatedly told that the plan would cover the cost of an oil change. I even provided the salesman with my last oil change expense for my 2021 Palisade, which was $78.42, and was informed that the plan would pay for three oil changes a year. However, I later found out that the plan actually covers only $50 towards an oil change, which should have been communicated to me upfront.
Hi Isaiah. We deeply appreciate you sharing your experience with us. It is truly concerning to hear about the misleading information you received during the initial plan discussion regarding coverage caps, especially for such essential aspects as oil changes. We aim for complete transparency in our dealings, and we're sorry that did not happen in your case. Please reach out to us at feedback@endurancedirect.com with your account details. We want the opportunity to investigate and ensure clarity and satisfaction in your coverage plan. Thank you for this opportunity to address your concerns and improve potential future experiences.
-The Endurance Team
Reviewed March 17, 2025
I had a contract with Endurance for over 3 months now. I have made 2 claims which have both been denied. My Drive Train and Transmission have problems. I took my vehicle into the BMW dealership to have fixed and both times my claims were denied by Endurance. BMW said these companies never allow claims. BMW told my that the parts weren't covered by my policy because of loop holes. When I read my policy I now realize that basically nothing will ever be covered by Endurance because this company is a fraud. Don't believe those TV commercials and save your money.
Also when I tried cancelling my service contract I went through HELL! It was so unprofessional and nerve racking. They made me sign and have the notice of cancellation notarized. Then when I call Line5 to make sure they weren't going to charge my bank anymore they claimed they knew nothing about it and it would take up to 8 weeks to have this resolved. Also they were very rude and unprofessional. I hope that I save someone money. Think twice before you waste your money.
Hi William. Thank you for sharing your experience with us. We deeply regret hearing of the difficulties and dissatisfaction you experienced regarding your claims and the cancellation process. Your frustration and disappointment are certainly understandable. It appears we've fallen short of proper communication, coverage clarity, and most importantly, reliable service, which we strive to deliver consistently.
Please know that your feedback is essential as it helps us identify areas for significant improvement in our operations, such as smoother transaction procedures and better customer interactions. We would appreciate an opportunity to address these concerns comprehensively. Please connect directly with our team at feedback@endurancedirect.com, and we will make every effort to assist you thoroughly by rectifying present issues and avoiding similar complications for our customers in the future.
Thank you again for bringing these matters to our attention and collaborating with us to nurture enhancements necessary for positive outcomes.
- The Endurance Team
Reviewed March 16, 2025
Associate was rude. He talked over me and would not listen to my questions. I could not get a price even though I was ready to buy. I have never met or talked to a salesperson that did not want to sell the product. I felt like he just wanted to argue. Needless to say I passed this information on to people I know and I will never purchase anything from Endurance.
Hi Perry. We've read your feedback and are sorry to hear about your unfortunate experience with our associate. Our goal is to ensure every interaction is respectful and helpful, and we apologize for not meeting those expectations. We understand your frustration with being unable to obtain pricing and appreciate you bringing this to our attention. Please rest assured that this issue will be addressed internally. Should you wish to further discuss this matter or reconsider in the future, please don’t hesitate to reach out to us. Thank you for your candid review and feedback.
-The Endurance Team
Reviewed March 15, 2025
This is the worst company to deal with. Had me getting all my paperwork from previous owners and it stated I can take it to any shop. Well that’s not true. I took it to one they wanted it to somebody else do. I had it towed there and the claim was still denied. I will never in my life deal with this company again and I still has not got any of my money back. So if you reading my review please do use this company, you will be out of more money. It says 30 days and a 1000 miles, well that’s not true. I went over a 1000 miles as well as 30 days.
Hi Derrick. We regret to hear about your troubling experience with our service. It seems you've faced significant issues, from incorrect information regarding shop preference to challenges with stating terms accurately. It's alarming to hear about the denial despite adhering to the repair shop recommendation and the resulting inconvenience of unreimbursed expenses. We want to address these issues directly and find a resolution to prevent similar discomfort in the future.
For immediate assistance, please reach out to our team directly at feedback@endurancedirect.com, enabling them to thoroughly investigate and address your concerns. Fostering clear communication in identifying ways to improve our service outcome is a priority for us. Once again, our sincere apologies for the frustration parts of your experience caused.
-The Endurance Team
Reviewed March 14, 2025
Updated on 04/09/2025: This company does everything possible to not pay a claim. I ended up paying $3000.00 after paying ENDURANCE for 3 years for a new Transmission. I will post more. MUCH MUCH MORE. COMPANY A BAD JOKE!!
Original Review: Endurance is a SCAM!. It will be a legal issue. The issue was confirmed to be transmission. The inspector came out and said the shop should put transmission back together. Shop did. Transmission it is!
Hi Mashaan,
We're truly sorry to hear about your recent experience with us – it's never our intention to cause stress or financial strain when you're facing an essential vehicle repair. We recognize your frustration about the handling of your claim and want to address each issue you've raised personally.
Safety and customer satisfaction are of utmost priority for us, and we're here to support better coverage outcomes that our clients need for such substantial requests. Please contact us directly at feedback@endurancedirect.com. We'll look deeper into your account, strive for clarity in future expectations, and seek to resolve any discrepancies to align with understanding the initial feedback you shared seriously.
Thank you for your transparency and we are expecting to improve service from your valuable input.
-The Endurance Team
Reviewed March 14, 2025
Don’t care about people only about making a sale! Will take your money for years! When you need them they come up with all these ways to not pay for your car to get fix especially if it’s a big job. Have you waiting over 5 days just to see if they will cover your car or not telling you to just go ahead and get the rental they will reimburse you not tell you if it’s not approved they will not! They look for the littlest things just to not approve it. Very poor communication. You have to keep calling them asking about your claim. One rep will tell you one thing and another will tell you something else!
Hi Shakeira. We’re truly sorry to hear about the disappointing experience you've faced with our company's claim and communication processes. We acknowledge the frustration of having to wait for claim confirmations and miscommunications across different representatives, which can be incredibly discomforting.
Such experiences don’t reflect our commitment to excellent customer service. To address your specific situation and help make this right, we would appreciate it if you could contact our team directly at feedback@endurancedirect.com so we can review your claims in detail.
Additionally, rest assured, we are sincerely looking into our process improvements to ensure clear, reliable service as always. Thank you for your patience and letting us know of these concerns—you can trust that we're here to fix them.
Please reach out to us and allow us the chance to turn your experience around.
-The Endurance Team
Reviewed March 14, 2025
My experience with customer service agent Gregory ** was the best experience I ever had over the phone. I will rate his customer service perfect, very detail and took his time explaining the warranty. I am grateful that Endurance has affordable prices. I am hoping I can be a long time customer and appreciate the business.
Hi Pamela! Thank you for sharing your fantastic experience with Gregory. We're thrilled to hear he provided such excellent service. It's great to know you're pleased with both our customer care and pricing. We genuinely value your hope to be a long-term customer and look forward to serving you for many years to come.
- The Endurance Team
Reviewed March 14, 2025
The customer service that I experienced today was great. She was able to help me out on switching my coverage on my dodge truck. She was very informative on the new coverage compared to the old coverage. Plus she help me out on how my payment will be and how to contact them.
Hi Omar! Thank you for taking the time to share your experience. We are thrilled to hear that our customer service team was able to assist you efficiently with transitioning your coverage and keeping you informed about payment and contact options. Your satisfaction is our top priority, and we're glad to know we met your expectations. If you need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed March 13, 2025
I had some questions about my coverage in the contract I received, I called customer service and was then transferred to Katherine, and she explained everything to me, very clear and concise, she is very knowledgeable, and knows the contract I received very well, she is friendly, kind, and patient with my inquiries, I am sure management is very proud and confident with this employee, they are lucky to have her among their staff. Thank you very much Katherine. Wish you the best in the future.
Hi Enacio! Thank you for sharing your positive experience with Katherine and our team! It's great to hear that she was able to provide such clear, concise, and knowledgeable assistance with your coverage questions. We are indeed fortunate to have dedicated individuals like Katherine on our staff. Your feedback is much appreciated and will be shared with the management team. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to continuing to support you in the future!
- The Endurance Team
Reviewed March 13, 2025
The woman responsible for my account was patient, insightful, and very professional. I would recommend your company with the various extended warranty packages to anyone. Even though, I recently purchased a new car she found the right package to fit my current needs.
Hi Andre! Thank you for your positive feedback! We're thrilled to hear about your positive experience with our team. It's great to know that the advisor assisting you was able to provide a solution that suited your needs so well. We truly appreciate your recommendation and are excited to continue meeting your expectations. If there's ever anything more we can do for you, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 13, 2025
My vehicle was unfortunately totaled and when I called to cancel my warranty the lady I spoke to was SO nice and helpful. She went above and beyond in providing me with all the information I needed, and even informed me of extra Elite benefits I had! It was a great experience and I will definitely be getting a new policy when I get my new car!
Hi Ashley! Thank you so much for sharing your positive experience with us! We're thrilled to hear that our representative was able to assist you so effectively during a difficult time. It's great to know they went the extra mile in providing information about your Elite benefits. We're looking forward to serving you again when you're ready to obtain a new plan for your next vehicle. Until then, please feel free to reach out if you have any other questions or need further assistance.
- The Endurance Team
Reviewed March 13, 2025
I just purchased a vehicle service plan. I am still in my 30 day/1000mile waiting period..But my sales person Vince was very helpful in my selection of my plan. Elite Supreme + towing, fuel service and tire change services. Thank you.
Hi Ricky! Thank you for choosing our vehicle protection plan and for your kind words about Vince! We're thrilled to hear that he was helpful in selecting the Elite Supreme package, along with the towing, fuel service, and tire change options. We're here to ensure you receive outstanding service every step of the way. Please feel free to reach out if you have any questions during your waiting period or beyond. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 13, 2025
I just got this the other day and car is ok. If I have a problem then I'll do your survey but right now I'm just making payments and only made one and a joining fee so there. I'm taking my car for routine maintenance. I try to stay on top of this. Look I'm through with this survey
Hi John! Thank you for sharing your experience. It sounds like your car arrangements are going smoothly for the moment, and we appreciate you starting with us. Should you have any questions or need assistance as you move forward, please don't hesitate to reach out. Your satisfaction is important to us, and we’re here to support you with any inquiries. Thank you for choosing us, and we look forward to helping maintain your vehicle’s stellar condition.
-Endurance
Reviewed March 13, 2025
The customer service representative that I talked to explained everything in great detail and made the process very easy to start my coverage. I haven't had to use it yet but the peace of mind is good to have that if something does break I just have $100 deductible and it's taken care of
Hi Rob! Thank you for sharing your positive experience with our customer service representative. We are pleased to hear that the coverage process was explained clearly and you find comfort in the peace of mind provided by our plan. If you ever have any questions or need assistance accessing your coverage, please don't hesitate to reach out. We're always here to help!
-Endurance
Reviewed March 13, 2025
I've always taken care of my car, so I purchased an auto warranty for it. We were going on a trip and if something happened, I have a backup. I saw Endurance on the internet. I signed up for my auto warranty with a customer service rep who was really good. I was satisfied with the signup process.
Hi Eugene! Thank you for choosing Endurance for your auto protection needs and for sharing your positive experience. We're thrilled to hear that the signup process met your expectations and that our customer service representative was able to assist you effectively. If you have any questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 12, 2025
I was handled professionally and all my questions were answered with my best of interest. I would recommend to all my family and friends. It is not very often that you have a situation come up that the company you called for help and they helped you to get past the situation you got in because your bank account was hacked and you were left broke and couldn't even afford the small payment. Thank you for working with me
Hi, Dennis. Thank you for recommending us to your friends and family! We’re glad your experience with us has been a great one and that our team was able to answer all your questions and provide you with the support you needed.
- Endurance
Reviewed March 12, 2025
Everything went great on my claim! It was $1,400 and I only had to pay $100 deductible. It more than paid for me to have endurance with the monthly payments. I just wish I could get some kind of residuals for the commercial that I filmed two years ago. I have people from California to Chicago to South Carolina and Texas calling me and telling me they've seen me on my commercial. So why not a little residual for a retired teacher such as myself? And I did not receive any money for leaving this review.
Hi Mary! Thank you so much for sharing your fantastic experience with us. We're thrilled to hear that everything went smoothly with your claim and that you found great value in your Endurance coverage. It certainly seems everyone is awesome at noticing your celebrity stint from the commercial! While earning residuals sounds like fun, having you as a satisfied customer on the front line is honestly our pleasure! Don't hesitate to reach out to us with any needs in the future.
We'll be here cheering you on from our side!
- The Endurance Team
Reviewed March 12, 2025
Rodney in billing was very helpful. I spoke with 2 woman previously today and I can't say that they had the same type of customer service. I just wanted to get some help because my auntie is dieing in the hospital as we speak so I needed help 😪 on getting a rent a car so that I can be with her. I pay on time and I really appreciate Rodney in payment. I didn't know if I was able to get refunded if I paid out of pocket for a rent a car. I know the shop Amco has tried to call but I was not informed of what other options I have with a rent a car when I spoke with that department. Thanks Rodney for at least being professional in your area.
Hi Veronica! Thank you for your kind words and for sharing your experience with us. We're sorry to hear about your situation and hope for improvement where needed. Rodney will be thrilled to know his help was appreciated during such a difficult time. Please reach out if you need further assistance with rent-a-car queries or anything else—we're here to help!
- Your Endurance Team
Reviewed March 12, 2025
Beware of this no good company!! Please stay away! Their talk is cheap! I was with them for 3months and when I finally met my mileage to get service on my car, I called them to make sure that I was in the clear to get my car serviced. And I was told I was good to go. I make an appointment at the repair shop get there, wait on the diagnostic and was told that all the repairs were declined. So with that comes a 300.00 diagnostic fee out of my pocket which should have been paid by endurance! How frustrating this was after leaving work to drive several miles to get disappointed!
Endurance claimed that some of my issues were preexisting, which doesn’t make sense. They claimed that there was a Discrepancy with my mileage when I enrolled, which was an error on their part. So I’m out of 300.00 and no service whatsoever done to my car!! I was told that if I submitted a document showing my mileage at last inspection then I could at least get my reimbursement. I did that and was denied!! This is the biggest false advertisement!! I knew I should have chosen Car Shield!! Y’all really need to stop advertising these lies!!! And give me my money back, people are struggling and yal’ll are just making matters worse!! Trust me, please don’t use this service!! They have way too many stipulations that makes no sense!!
S
Hi Sharenda. I'm sorry to hear about the challenging experience you've had. It sounds incredibly frustrating to deal with declined services after receiving confirmation for your car repair coverage, coupled with issues regarding the reimbursement process for your diagnostic fee. We apologize for any misunderstanding related to the discrepancy in your mileage data, and we're eager to help resolve your situation.
Please reach out to us at feedback@endurancedirect.com with the details and any relevant documentation you may have. We are committed to investigating your case further and to finding a suitable resolution. Your feedback is valuable to us as we strive to improve our service for all customers.
Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns directly.
-The Endurance Team
Reviewed March 12, 2025
I am new as a consumer to this company but so far my experience has been very good. They answered all my questions and were very helpful. I never felt rushed. I guess I will see more once I actually have to use the plan.
Hi Marie! We're thrilled to hear about your positive experience so far. It's great to know that our team was able to answer your questions without making you feel rushed. We’re confident we can provide the support you need moving forward, and we’re looking forward to continuing to assist you. If you need anything else, please feel free to reach out anytime!
- The Endurance Team
Reviewed March 12, 2025
My experience with Endurance is very very new. The customer service has been grand in setting up my service. I have not required a claim as yet, but I feel secure that it will be a grand experience as well. My introduction to Endurance was through TV commercials and a friend a friend who gave indoor is the greatest of praise. I’m looking forward to my next experience within Endurance.
Hi Harriet! Thank you for sharing your positive experience with us! We're thrilled to hear that our customer service has been grand in setting up your coverage. It's fantastic that both the recommendation from your friend and our commercials contributed to your confidence in us. Please know we're here for you with any future needs and are committed to ensuring every experience you have with Endurance is just as enriching.
- The Endurance Team
Reviewed March 12, 2025
Karolin **. Was very pleased with her. She explained my new plan to me and was very willing to help me with everything. I had a very good experience with her. Would definitely recommend. Thank you very much for everything.
Hi Liliana! Thank you for your kind review! We're thrilled to hear that Karolin provided you with such a satisfactory experience. Our team strives to be helpful and clear, and it's great to know she delivered that for you. We appreciate your recommendations and are here to assist anytime you need us. Thank you again for choosing us!
- The Team
Reviewed March 11, 2025
Endurance warranty refused to pay the repair on my car after paying on the warranty for the last year and the card never had an issue. The minute the car had an issue they refused to pay it. Kind of funny when they talked me into getting the warranty because of my transfers case and that’s the exact part that went out on my car and now they won’t fix it. Something about a 3000 mile discrepancy on my mileage on my car.. I’m sorry I have a life and I travel out of state to see my family! Horrible service never use this company!
Hi Kimberly! Thank you for taking the time to share your experience. We apologize sincerely for the frustration and inconvenience this situation has caused, particularly concerning the issues with your vehicle's coverage. It's important to us to understand your specific circumstances, especially the details regarding mileage discrepancies. We recognize the disappointment in light of any unexpected issue that occurs when coverage is needed.
We strive to provide exceptional service and ensure that our customers feel supported by accurately delivering on promised expectations. Please contact our team directly at feedback@endurancedirect.com so we can evaluate your case more thoroughly and work towards a satisfactory resolution. We are committed to solving this and appreciate your patience as we navigate the best way to assist you.
Thank you for allowing us the opportunity to address your concerns.
- The Endurance Team
Reviewed March 11, 2025
Ty was amazing! He went over the warranty for my car's A/C unit and what all was covered. Explained that even the refrigerant itself is covered if one of the other parts is broken. I was relieved after talking to him so thanks again Ty!
Hi Lorraine! Thank you so much for your positive feedback! We're happy to hear Ty provided you with exceptional service and was able to thoroughly go over the details of your protection plan. Understanding your coverage can make all the difference, and we're glad he was there to help. If there's anything else you need, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed March 11, 2025
I joined Endurance Warranty today. Katherine, account manager set up an excellent warranty coverage for me on my 2018 Ford 4x4 F150 pickup truck. She was easy to work with and answered all of my questions. I am retired so it is comforting to know my truck is covered. Thank you Endurance.
Hi Michael! Congratulations on joining Endurance! We're thrilled to hear that Katherine provided excellent assistance and that you're satisfied with the coverage for your 2018 Ford F150. It's so gratifying to know that you feel at ease with the protection offered, especially during retirement. Thank you for your kind words and welcome to the Endurance family. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We're always here to help.
- The Endurance Team
Reviewed March 11, 2025
Endurance misrepresented their company & how it would benefit me. They would not perform on a claim so I cancelled my policy. They stated they would return my money & didn't. Our car dealer won’t use them since they don’t pay their claims. Mechanics won’t accept their policy. Worst experience with my car ever!
Hi Linda. Thank you for taking the time to share your experience and concerns with us. We're truly sorry to hear about the issues you've faced regarding coverage and the return of your payment, as well as the difficulties with service acceptance from dealers and mechanics. It's disheartening to know your experience hasn't reflected the relief and support that we're committed to providing.
We recognize and respect your frustration, and we'd like to investigate these issues further to resolve any misunderstandings or miscommunications that might have occurred. Please reach out to us with your claim and contract details at feedback@endurancedirect.com so we can address your specific concerns directly.
Your feedback informs how we improve our customer service and company offerings, and we sincerely hope to find solutions as we work through your issue. Thank you again for reaching out, and for helping us work on enhancing our service quality.
Sincerely,The Endurance Team
Reviewed March 10, 2025
I HAVE 2010 NISSAN ALTIMA. I was lied that my policy will cover suspension and struts on my vehicle. I was very specific when I told the lady before I bought the warranty with them. She told me it will be more charge but she can make it happen. I was paying extra money for it. Told her I am planning to go out of state. My car would be driven by my mom. I don't want any issue if anything happens to my car.
I called them 2 weeks ago. Talk to someone and I was told I was not covered. I paid more for gasket. I called the warranty place past friday. Talk to a guy. He said he will email me my contract. Nothing from him. Whole process was scam. I paid more for more. Thought I will be covered when I most need them. I will be posting this on my you tube channel and make everyone aware of this warranty place. Very very very disappointed. I will be contacting or doing my review on BBB as well. My contract number is **.
Hi Mike. We're sorry to hear about the experience you've described with your coverage plan, and we understand how frustrating and disappointing such an experience can be. We take these situations very seriously and would appreciate the opportunity to look into the details of your coverage issue. To address your concerns promptly and thoroughly, please reach out to us directly at feedback@endurancedirect.com. We're committed to resolving your issue and restoring your confidence in the protection you expected to have. We look forward to working with you to address these matters.
- The Endurance Team
Reviewed March 10, 2025
"Beware". Think twice before you choose Endurance. When we signed up we were advised among other items, the contract covered radios and the components. Once we agreed we were advised we would be emailed a copy of the contract. Which never came. We call numerous times. Still no contract. Had to take the car in for service as a woofer and speaker went out. Claim was denied... We called for an explanation, the customer service representative was less than helpful as she definitely sounded like she didn't want to be there. The denial reason stated.."Speaker and woofer have been denied, because it may be connected to something "Not", covered." Finally received a copy of the contract after the fact.
We do have the "Platinum and luxury" package which, stated both are covered. Had we read the reviews online and with the BBB which state. "According to the Better Business Bureau, reviews for Endurance Warranty Services are largely negative, with numerous complaints regarding denial of claims, poor customer service, difficulty reaching resolution on repair issues, and accusations of deceptive practices; many users report issues with Endurance refusing to cover repairs even when documentation proves the vehicle was properly maintained, and the company is not accredited by the BBB." We are very disappointed in Endurance and would advise others to do your due diligence before you move forward.
Hi Jay. Thank you for sharing your concerns and taking the time to tell us about your experience. We understand your frustration with not receiving your contract in a timely manner and with the subsequent claim denial. It appears there are significant issues we need to address regarding communication and clarity in coverage.
We take feedback like yours seriously, as it helps us identify where immediate improvements are needed—from customer service experiences to the decisive alignment of coverage expectations against contract details. To ensure we comprehensively address your matter, please reach out directly to us at feedback@endurancedirect.com.
Thank you for bringing these experiences to light and providing an opportunity for us to better ourselves.
-The Endurance Team
Reviewed March 10, 2025
This company helped out so much! They were able to get me a great deal on my truck and I was looking forward to being able to get past my 1000 miles and 30 days but sadly my truck was totaled the day before my 30 days were up. I will certainly be calling them when I purchase another vehicle to insure for the future betterment of my pocket and better treatment from car mechanics always.
Hi Drew! Thank you so much for sharing your experience! We're happy to have been able to assist you in getting a great deal on coverage for your truck and understand the unfortunate timing on the mishap with your vehicle. Your feedback shows us that even through this sad circumstance, you perceive value in our service. We’re eager to support your future vehicle purchases and assurance, helping to ease mechanics’ visits and maintain financial well-being. Please don't hesitate to contact us directly when you're ready—we're here to continue providing excellent service and help protect your next vehicle!
-The Endurance Team
Reviewed March 10, 2025
I never believed that I could get mechanic insurance. I have gotten numerous letters and calls about an extended warranty and would hang up or trash the letters. Well I’m a true believer. I’ve had several people tell me about Endurance insurance. Until my mechanics said, "Why don’t you have insurance warranty on your vehicle. You have insurance on right down to your pets. Why not your motor and transmission. Get you a quote and look at what all they cover. Down to your food rental and room if you’re out of town."
I’ve never been happier in not afraid to drive my car anywhere. I have a lot of miles on my Toyota Sequoia and it’s like new still but when cars are older with a lot of miles on it they do break down. Just 3 months ago I put over 4000 in my truck. Had I believed in Endurance I would’ve paid 100 dollars. Be a believer like me and take care of the money you can save with Endurance. They have payment options that are wonderful!!! Sincerely Toot!’n
Hi Susanna! We're thrilled that you're experiencing peace of mind with your Endurance plan. Understanding the transition from skepticism to contentment, especially with multiple layers of assurance, resonates with many of our clients. It's rewarding to hear how your investment provided safety and the financial reassurance for traveling whenever you need. Should you have more questions or require additional support regarding your coverage options, we’re here every step of the way. Thank you for placing your trust and exceptional commitment to your vehicle’s by choosing Endurance. Drive confidently and take care!
- The Endurance Team
Reviewed March 9, 2025
First off... I read the 5 Star reviews and they all seem to be about talking about and purchasing a policy, not filing a claim. ENDURANCE DOES NOT COVER WEAR AND TEAR, which is about 100% of failures. Read the contract, Will not cover wear and tear items. If a part wears out like a bearing in transmission, differential, engine, wheels, ANYWHERE, that will not be covered. DO NOT PURCHASE AN EXTENDED WARRANTY FROM ENDURANCE!!!!
They will not pay for anything because they say "It's not covered due to normal wear and tear". Look at your policy and it will say Normal wear and tear is not covered. What causes Wear and Tear? DRIVING YOUR CAR IS NORMAL WEAR AND TEAR. Everything that breaks is due to normal wear and tear. If you don't use your car then it will never break, so as long as the car sits in the driveway not driven they will cover any repairs. DOES THAT MAKE ANY SENSE AT ALL!
My differential and driveshaft was making a grinding noise, found metal bits inside the differential. Endurance wanted the differential taken apart (antoher $1400 labor) or they would not cover the repair. So I had no choice but to authorize disassemble of the differential. Endurance examined inside and said "it's not covered due to normal wear and tear". So now I'm stuck not only paying to replace it but an extra $1400 on top of that for the labor to disassemble the bad one. Supercharger bearing also is going out and Endurance said "not covered, normal wear and tear". It's a sealed one-piece unit.
Don't waste your money on Endurance, they tell you everything is covered when you're ready to buy a policy and afterwards.... It's not covered, normal wear and tear. Isn't driving everyday normal wear and tear, so they don't have to pay for anything according to their policy. I'm now stuck paying over $19,000 in repairs cost AND paying for Endurance Warranty policy. What a rip-off.
Hi Cory. Thank you for sharing your experience with us, and I'm truly sorry to hear about the challenges you faced with your coverage. We understand how frustrating it can be when unexpected costs emerge, especially when you're led to believe they would be covered by your plan.
Your feedback is incredibly important to us, and I'd like to ensure that we're handling this matter with the seriousness it deserves. We are working to improve our communication of coverage specifics to match the expectations you have when purchasing the protection plan. Additionally, I'd appreciate the opportunity to further investigate your situation and determine how we can address your concerns more effectively.
Please reach out to us at feedback@endurancedirect.com so we can discuss your particular case and explore potential pathways for a satisfactory resolution. Thank you for bringing these issues to light and allowing us the chance to improve your overall experience.
-The Endurance Team
Reviewed March 9, 2025
The Endurance was very professional. He was very knowledgeable and explained things in a manner that was easy to understand. He was patient and answered my questions. I had received a letter in the mail from Endurance and had called about getting a quote and finding out more information so I could make a decision.
Hi Dolores! Thank you so much for sharing your positive experience! We’re happy to hear that our representative was professional, knowledgeable, and patient while explaining everything clearly. We’re here anytime if you need further assistance or have more questions.
- The Endurance Team
Reviewed March 9, 2025
This was not a good experience and I wouldn't recommend anyone join this company because they stand behind their words. Accountability! What Accountability! First I was folded that this car protection company was better than it's competition and it was recommended to me by a family member my sister in fact whom hadn't had to use their services yet but said I should join. However, boy was she wrong! Donny, the rep. Whom setup my policy was disingenuous in his responses to my questions in part for example; stating that I had to wait one month to qualify for services but never mentioned that I also had to drive my car 1000 miles.
Hi Jerry. We appreciate your honest feedback about your experience with our car protection services. It's concerning to hear that there was miscommunication regarding the requirements to qualify for services. We're dedicated to ensuring our clients receive full clarity and support, and it’s apparent in this instance that we didn’t meet those expectations.
We'd really like to address and rectify this oversight for you. Please reach out to our dedicated support team at feedback@endurancedirect.com with your details, and we'll be ready to assist promptly. Thank you for alerting us to this issue, as it helps fuel the corrective efforts aimed at enhancing satisfaction.
Thank you,The Endurance Team
Reviewed March 9, 2025
It was very professional and very kind demeanor. Very easy to maneuver through the process. The guy had I wanna say his name was. Mike may be wrong, but whoever the guy is actually need a raise and I will recommend endurance to anyone. Thanks for your service. The prices were reasonable and it helped me save over $300 and it actually coverage a lot that my car insurance won’t cover.
Hi Rashaan! Thank you so much for your fantastic review! We're thrilled to hear about your seamless experience and how much you saved with our services. We'll make sure to share your praise with the team member you mentioned. We're committed to offering reasonable prices and excellent coverage options that go beyond typical car insurance, allowing customers like you to drive with peace of mind. If you ever have any questions or need assistance, please feel free to reach out—Recommending us is truly the highest compliment, and we deeply appreciate it!
- The Endurance Team
Reviewed March 8, 2025
The representative, Rodney, who helped me was the best customer service rep I've ever spoken to. He helped me so much it made experience efficient and pleasant.❣️I truly appreciate the effort and the time he spent making sure that all of my needs were met and my problem solved. Thank you Endurance for hiring such a wonderful representative.
Hi Carolyn! We're thrilled to hear about your exceptional experience with our representative, Rodney. It's awesome to know he made such a positive impact during your interaction. Thank you for choosing us and acknowledging Rodney’s excellent service. We're committed to providing the best, and we'll be delighted to assist you anytime.
- The Endurance Team
Reviewed March 8, 2025
Well I got a big beef with Endurance. I had an alternator that went out on my car. Took it to the dealer with my damn Endurance warranty. The dealer want to put a alternator on that goes with my car a Hyundai Sonata for 1000 dollars. They called endurance. They didn't want to pay it so they denied the price and they themselves had an alternator sent to the dealer that's not even compatible with my car. It's a faulty alternator that till this day I'm still having issues with it. My headlights are blinking like Christmas lights. My check engine light is on. The now has to go back to the dealer for a 3rd time with the same issue. Endurance offered at first to pay only 200 dollars for the Hyundai alternator and wanted us to pay the remaining 800. Guess they wanted us to forget once we took the car to the shop our deductible was suppose to be only 100 dollars.
This is some shady business practice in my book and they still want us to continue to pay for our warranty even with the alternator issues I'm seriously considering getting my warranty somewhere else especially if I have to come out of my pocket to replace my own alternator I won't need endurance any longer. I've even reported them to the Better Business folks. Looks like I'm going to do it again so think twice before signing on with endurance. Shop around because these folks do have shady business practice. 💯💯💯
Hi Eddie. Thank you for sharing your experience with us. We are sorry for the inconveniences you've faced with your alternator. It's never our intention to cause frustration, and we deeply regret any misunderstanding or issues surrounding the compatibility of the parts provided. Our standards thrive on delivering top-notch service and clarity.
Please contact us directly at feedback@endurancedirect.com so that our team can assess the situation properly for you. We do appreciate your input and apologize again for your less than excellent experience.
Thank you for bringing this to our attention. Your comments help us ensure all valued implementations are continuously evaluated for the best results.
-The Endurance Team
Reviewed March 8, 2025
Signing up with Endurance was a positive experience. The rep was very professional and kind, answering all my questions. They ensured I understood everything before agreeing to the plan, which made me feel comfortable with my decision.
My program will activate after the 18th of last month. The coverage terms depend on mileage or a specific time frame, whichever comes first.
I would recommend Endurance to friends and family. In fact, I've already told my nephew to consider signing up with them once he gets his vehicle. What stood out to me about Endurance was the affordable price of their coverage, which was within my budget and not outrageous.
Hi Davina! Thank you for sharing your positive feedback about your experience with us! We're happy to hear that our representative was helpful and informative, making you feel secure in your decision. Your support and recommendations to your loved ones mean a lot to us. Our aim will always be to offer affordable and valuable services. If you need any assistance in the future – we're here to help!
- The Endurance Team
Reviewed March 8, 2025
I've been using Endurance Auto Warranty for my 2017 Dodge Ram, and overall, I'm quite pleased with their coverage. I chose Endurance because I had used them before and did not encounter any issues. Signing up and dealing with customer service have been fine, especially when compared to other extended warranty providers I've experienced.
I have had to make a couple of claims with Endurance. Typically, the process involves dropping off the vehicle, and within 7 to 10 days, it gets fixed. They assess the issue, submit paperwork for approval, and once it's green-lit, the repairs are completed. This feels standard for warranty services, but it has worked well for me.
I'm satisfied with Endurance because I've dealt with other extended warranties that were not nearly as reliable. They’ve consistently met my needs, particularly with past service on my Dodge, where their coverage helped handle necessary repairs seamlessly. So far, I only had to take that vehicle in for service a few times, but each experience turned out positively.
I intend to continue using Endurance for my other vehicles, like my 2014 and 2016 models, and I’m hopeful those interactions will be just as smooth.
Hi Nancy. Thank you for sharing your encouraging experience with Endurance. We're thrilled to hear that our coverage and service have continually met your expectations, particularly for your range of Dodge vehicles. It's great that you decided to sign up again due to your successful previous engagements with us.
Your description of the claims process reflects our aim to offer clear and effective service. Knowing that each claim has been smooth and satisfying truly highlights what we aspire to achieve with every customer interaction.
Please let us know if there's anything more we can do to enhance your experience. Until then, safe travels with Endurance!
- The Endurance Team
Reviewed March 7, 2025
The Endurance sales guy wasn't pushy and he wouldn't have to push me because I knew what I was up against. The only thing I needed to do was to make a decision and get this moving one way or another or I wouldn't do it. The only part that I was a little bit disturbed about with Endurance was that I needed to make a decision right then or it was gonna cost me extra money. In other words, they offered me a discount, but they had to know right now. They couldn't know in a day or two days. Initially, my intent was to try and get a couple of different quotes because I had never gone into that market before.
When they offered me the offer they made, I honestly couldn't tell if it was a good offer or if I could have shopped around and got a better offer. So, as long as I stayed on the phone, their offer was valid. I wished they would have given me a little bit of comparison time. But I bought it because I liked it. Their product stands for itself and they had no reason to force me into it. I would have gone back to them at any rate. I had read a little bit online about Endurance. I knew the company and the number of employees. So, I knew what I was looking at. I knew it was a pretty good deal. So, I went ahead and accepted it and signed up.
The amount of coverage I have is four and a half years. I asked the sales guy about it and he said, "Well, but we can't do anything for the first month." So, that decrements a month of their coverage. I don't quite understand how that works. If you give me 12 months of coverage and you tell me I can't use the first month, then it's 11 months of coverage. Then they phrase it that way just so it doesn't sound shady. It's not a problem. But it seems a little dupey.
Hi David! Thank you for sharing your feedback about your experience with our sales process. We appreciate your insight and are glad to hear that you found the interaction genuine and informative. However, we understand your concern about the need for an immediate decision. It's important for us to offer our customers transparent choices and enough time to make informed decisions when possible. Additionally, regarding the initial enrollment period, it's designed to provide the best coverage options for you over the term while maintaining plan integrity. We'll make sure to share your feedback internally as we continue improving our communications. If you have any further questions or would like to discuss your coverage details, please feel free to reach out to us. We're here to assist in any way we can. Thank you for choosing Endurance, and we look forward to serving you.
-The Endurance Team
Reviewed March 7, 2025
I recently signed up for an auto warranty with Endurance after purchasing my dream car, a 2006 BMW 325i. The car was previously owned by an elderly couple, and since it's quite a special vehicle to me, I wanted to make sure it was well protected. After considering other options, like CarShield, and hearing mixed reviews, I decided to go with Endurance based on recommendations from friends and my own research. Their reputation seemed more reliable, and I was looking for something dependable to safeguard the car.
The sales agent at Endurance was really thorough and made me feel confident about the decision. What I appreciated most was his honesty; he started by explaining what the warranty wouldn’t cover before moving on to what was included. This transparency really impressed me. I ended up choosing the Gold Plan, which seemed like the best fit. I hope I never have to use the warranty, but it’s reassuring to know I have it if something does happen.
Hi Leroy! Thank you for sharing your positive experience and entrusting Endurance to protect your BMW 325i. We're happy to hear that the thoroughness and honesty of our sales agent made you feel confident in your decision to choose the Gold Plan. It's always our goal to offer transparency so that our customers feel reassured and well-informed about their coverage. Your recommendation is highly valued, and we look forward to providing you with dependable service whenever you need it. Enjoy your dream car with peace of mind!
- The Endurance Team
Reviewed March 7, 2025
I bring my truck to Nissan and they call Endurance which authorizes what needs to be done and without any trouble. I’ve had Endurance for three years and I've been very happy, which was why I signed up again. I was buying $65,000 worth of coverage and I got another 25,000 for 25 cents more per month. That sounds good. It would have been nice if the rep would have said they were giving me 100,000 miles. I'm paid up all the way till September and it'd be nice to not pay anything until then instead of buying a new policy. Another six months for free would have been nice. But I also signed up my wife's car and I have another car under warranty, too.
Hi Louis! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to know that you've been with us for over three years and continue to see value in the coverage we provide. It's great to hear that you're satisfied with our nostalgic support for your Nissan, especially the extensive coverage options. We've noted your feedback regarding payment schedules and the idea of extending coverage periods, and we'll take this into consideration as we continually improve our service offerings. We're excited to keep assisting with your vehicles, including your wife's car and your other vehicle. Enjoy your continued peace of mind, and please don't hesitate to reach out if you need any assistance.
- The Endurance Team
Reviewed March 7, 2025
Rodney in customer service was very courteous, professional and very knowledgeable. Gave me the necessary information to help with my car repair. I've had this policy for a while and am very pleased with the service.
H Nina! We sincerely appreciate your feedback and are thrilled to hear about your pleasant experience with Rodney and our customer service team. Your satisfaction and ongoing support as a policyholder mean the world to us. If there’s anything else we can assist you with, please feel free to reach out.
- The Endurance Team
Reviewed March 7, 2025
Great experience. Rep helpful and professional. Rep was knowledgeable and courteous. Double checked to make sure everything was correct. Would definitely recommend Endurance to family and friends. Thank you.
Hi Linda! Thank you so much for your kind words and 5-star review! We're thrilled to hear that our representative exceeded your expectations with their professionalism and thoroughness. Recommending us to family and friends is the highest compliment we can receive. We're here if you ever need anything else.
- The Endurance Team
Reviewed March 7, 2025
Lies!!! Crooks!!! I've had Elite service for only 10 months and never used it and cancelled cause no longer own truck and they say I get nothing back and I owe them $300 in negative!!! Crooks out for your money!!!! Lies after Akeem ** a account manager said I would get money back at least half my money back!!!! He lied then these crooks tried to get me to add warranty on new truck!!!! Nope!!!!
Brenda **
Hi Brenda. We're truly sorry to hear about your recent experience. The situation you've shared is certainly frustrating, and we apologize for any confusion or distress caused during your communication with our team. We take your feedback seriously and are eager to resolve the concerns you've mentioned regarding cancelled services and refunds.
To help address and explore this issue further, we encourage you to contact us directly at feedback@endurancedirect.com. Your satisfaction is our priority, and we're committed to reviewing your account details thoroughly to ensure a fair resolution is reached.
Thank you for bringing this to our attention; we value your input as it plays a vital role in enhancing how we serve you and others in the future.
-The Endurance Team
Reviewed March 7, 2025
We got the Endurance warrant on my Cadillac 2019 XT4 with 27600 miles because the Cadillac wouldn’t give warranty even though it’s suppose to be 100000 miles but oh well we have Endurance and they even pay for my oil changes 2 times a year. I have had 2 problems, one was a tire sensor which they did not cover but anything other than that sensor was ALL covered! Endurance thank you for picking up where Cadillac let us down as far as sticking to their words.
Hi Ronald. We're happy to hear about the positive impact Endurance has had on your vehicle protection and maintenance needs, especially after your experience with Cadillac's warranty. Thank you for letting us step in and contribute where needed. We’re thrilled to know you appreciate the coverage, including those added benefits like oil changes. We strive to keep everything running smoothly and your trust encourages us to maintain the high level of service you’ve come to expect. If there's anything further we can do for you, please don't hesitate to reach out. We're here for you!
- The Endurance Team
Reviewed March 7, 2025
Endurance customer service is professional. Davion took care of my needs, answered my questions, and took care of my contract details. I have 40 plus years of Fortune 500 human resources experience. I've negotiated a lot of contracts and hired over 50,000 employees. I told Davion to share with his supervisor that a human resource professional said that he needs a raise! If, I were recruiting for customer service, then, I would raise my pirate flag, and come after Davion!
Hi Steve! Thank you so much for your positive review! We're thrilled to hear that Davion went above and beyond to assist you with your contract details and share valuable insights based on your extensive experience. It’s comments like yours that remind us why we take pride in the care we provide every single day. We'll definitely relay your recommendation for a well-deserved raise! Always feel free to reach out if there's more we can do for you. Thank you again for your kind words and for entrusting your needs with us!
- The Endurance Team
Reviewed March 7, 2025
I love the service and the representatives! I haven't t had any problems with questions I've asked! I will never use another warranty company. I'm extremely pleased with this service. The customer service department is amazing!
Hi James! We're absolutely thrilled to hear that you're pleased with our service and find our representatives helpful. It's great to know that our customer service department has made such a positive impression on you. If you have any further questions or need assistance, we are always here to help. Thank you so much for choosing our service—your satisfaction is our utmost priority!
- The Endurance Team
Reviewed March 7, 2025
Customer Service Rep was excellent, friendly and knowledgeable. All my questions were answered and I felt secure about my decision to use Endurance as a car repair service. The next step will be to see how Endurance really treat their clients in the time of need. Other than that, look forward to a great relationship. Thank you so much.
Hi Alexander! Thank you for sharing your positive experience with us! We're happy to hear that our customer service representative provided friendly and knowledgeable assistance, answering all your questions and instilling confidence in your decision to choose Endurance for your vehicle protection needs. We look forward to building a great relationship with you and are committed to supporting you whenever you need us.
- The Endurance Team
Reviewed March 7, 2025
Don't waste your money on these extended warranty, it's not worth it, all they care about is the money! Don't be fooled by the sales team, you will meet the mean selfish bitter folks in the claims department, I wonder why they are allowed to be taking customers for granted so long, the government should do something about these scammers, they refused to fix my car because I lost the receipt for the last oil change, something sales never told you to ensure you keep records of, guy in claims said it's not sales job to explain everything, you should go read your contract, what a CON!
Hi, Dwayne. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.
Thank you,The Endurance Team
Reviewed March 7, 2025
I recently renewed my Endurance Auto Warranty, which I had initially chosen about four years ago since it was the most affordable option at that time. Signing up back then was a straightforward process.
In terms of customer service during sign-up, I found it satisfactory. However, regarding the price I'm paying, I feel I could potentially get a cheaper rate elsewhere but decided to stay with Endurance since I've been with them for so long, so I'd give that aspect a middling score.
Overall, I'm comfortable sticking with them for now, and I'll see how the claims process goes soon.
Hi, Gregory. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed March 7, 2025
My vehicle's warranty was expiring and after researching various options, I decided on Endurance Auto Warranty as it appeared to be the best choice. When I contacted them, I was looking for full coverage, which I successfully achieved with the representative's assistance. The setup process was simple, and the representative was knowledgeable. If a friend or family member asked about my experience, I would tell them that signing up with Endurance was very easy, although it was somewhat expensive. For example, while full coverage for a new vehicle is usually around $2000 for seven years, Endurance's coverage was approximately $6000 for four years.
Hi, William. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one and appreciate your feedback. It helps us to improve service for everyone!
- Endurance
Reviewed March 7, 2025
I heard good things about Endurance Auto Warranty online and had the opportunity to sign up. I must say, the process was very smooth. So far, I would recommend them to a friend due to my overall satisfactory experience.
Regarding customer service, I've been pleased and would rate it a 5 out of 5. The price of the coverage is reasonable, and I would give it a 4 out of 5. I've also visited their website and used the online tools, which I found satisfactory, rating them 4 out of 5.
Hi, Kisha. Thank you for recommending us to your friends! We’re glad your sign-up experience with us was a great one and that our customer service team provided you with excellent service!
- Endurance
Reviewed March 7, 2025
I have been an Endurance customer for the past couple of years, and I haven't had any problem with it. I had to make a claim for one item, and it was handled without any issues. Initially, I thought my coverage ended in February of this year, but when I called to see if I could get the coverage again, I was informed that it was actually valid until September. Regardless, I decided to renew my coverage and I've been happy with it.
The process of signing up was seamless—the representative was a super nice guy and explained everything, even though I was already familiar with most of it. The policy covers all the essential components like the drivetrain, electrical systems, and air conditioning, precisely what I need.
I chose to have extended coverage for the security it provides. I even recommended Endurance to a friend living nearby, praising its reliability. it's an awesome company and people can't go wrong with it.
Hi, Calvin. Thank you for sharing your experience and for your loyalty over the years! We're glad to hear that Endurance has been beneficial for your vehicle and that you chose to renew your policy. We appreciate your recommendation and are here to support you with any future needs.
- Endurance
Reviewed March 6, 2025
When I was at my mom's house during Thanksgiving, we saw a commercial on TV about Endurance Auto Warranty, and since I didn't have an accidental warranty on my car, I thought it would be wise to get extra coverage. My sign-up experience with Endurance was very smooth and the representative who signed me up was wonderful, and the overall sign-up process was exceptional. Everything was seamless, and I've even recommended them to my mother. I've also found Endurance to be wonderful and cheaper than other options. I own a 2020 Mazda, and having a used car means I want to prevent any potential issues. Making payments for the coverage has been tough, especially since I've been dealing with fraud on my account which is an ongoing issue. However, my experience with Endurance has been positive, and I appreciate the service they offer.
Thanks for your continued trust in Endurance, Annette. We're happy to hear the sign-up process was smooth and that our team provided clear information. If you ever need assistance, we're here to help.
- Endurance
Reviewed March 6, 2025
I did some research on extended warranty companies and found that Endurance had the best reviews. My car's warranty had expired a few months prior, so I was looking for an extended warranty policy which led me to choose Endurance. The representative who helped me sign up was very nice and thoroughly explained the policy, covering what would and would not be included. He informed me that when initiating a claim, I would need to pay a $100 deposit at my chosen repair shop to get the issue fixed.
The policy kicks in 30 days after payment, so any issues within those 30 days wouldn't be covered. The coverage includes an additional 60,000 miles or a five-year period—whichever comes first. Their policy, which I think is called their gold standard, offers perks like discounts on oil changes, but not full coverage for such services. The customer service was good, and I'd definitely recommend Endurance to my friends and family for extending the life and protection of older vehicles.
Hi, Rodriguez. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with our team was a great one.
- Endurance
Reviewed March 6, 2025
I was dissatisfied with CarShield. I heard about Endurance through their TV advertisements and decided to give them a try based on their promises and coverage. The sales agent I spoke with was very friendly and informative. They explained everything clearly and answered all the questions I had. I appreciated the coverage options they offered, and everything sounded promising. I'm looking forward to seeing how the service holds up as I start using it.
Hi, Glenn. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 6, 2025
A friend of mine recommended Endurance Auto Warranty, and that's how I got to know about them. Although I don't recall much about the customer service experience, I felt that the coverage they talked about seemed to cover almost everything I would need. However, I still haven't received the documentation or policy book that was supposed to come with my plan.
Hi, Charles. Thank you for choosing Endurance. We appreciate you taking the time to leave us a review. You should have received a copy of your policy via email. We recommend checking your spam or junk mail if you do not see it in your inbox. If you still do not see it, we will be more than happy to resend it to you!
- Endurance
Reviewed March 6, 2025
I chose Endurance Auto Warranty primarily due to their strong reputation and the flexibility they offer in terms of service locations. Their warranty seemed much better than the one provided where I purchased the car. The sign-up process was straightforward and informative, with excellent customer service. They explained everything clearly, making it a good experience. I would definitely recommend Endurance to friends, especially because you have the option to use their network of approved service providers or go directly to the dealer if you prefer. This level of control and freedom is something I appreciate. Although I've only had the car for a week, I'm thoroughly satisfied with the coverage. They are thorough in following up to ensure everything is satisfactory.
Thank you for recommending us to your friends, James! We’re glad your sign-up experience with us was a great one and that our team provided you with excellent service. We look forward to having you as a customer for many years to come.
- Endurance
Reviewed March 6, 2025
My Ford Motor Company's extended warranty is about to expire in April and it wouldn't be renewed due to excessive mileage, so I consulted with my trusted dealer. He suggested Endurance Auto Warranty as the best choice available, despite acknowledging none of the options were perfect. The experience signing up with Endurance was quite positive. The representative was courteous, informative, and not pushy at all. He provided all the information I needed, which I appreciated. Even though I was aware of the 30 days and 1000 miles rule through prior research, he ensured everything was clear.
Garland, we’re so happy to hear you had a great sign-up experience with our team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 6, 2025
I was researching online for the best car warranties and the positive reviews and high scores for Endurance caught my attention. I recently had some work done on my car and wanted a top-tier warranty, and Endurance seemed to be the right fit. The purchase process was smooth and customer service was excellent. Everything was explained thoroughly, and I even got a great deal with 48 months of coverage for the price of 30. I qualified for their top plan, so I chose that for my 2020 Mazda CX-5. I look forward to seeing how the coverage works out in the future.
Hi Patricia, We’re glad your purchase process with us was a great one and that our team provided you with excellent service. We look forward to continuing to provide you with excellent service and to having you as a customer for many years to come.
- Endurance
Reviewed March 6, 2025
The manufacturer's warranty on my 3-year-old vehicle expired. Initially, I discussed options with the dealership and compared their costs with those of Endurance Auto Warranty and another provider. Upon browsing the Endurance website, I entered some details and was soon contacted by a representative. The professionalism of the Endurance representative stood out to me, as they provided valuable insights into how Endurance compares to its competitors. I was impressed by the flexibility offered, such as the ability to transfer or cancel the policy at any time. Based on this experience, I would rate my interaction with Endurance as 5 stars.
Hi, Roderick. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about your experience with Endurance. We’re here for you anytime!
- Endurance
Reviewed March 6, 2025
The sign-up process with Endurance was smooth. The representative was very informative and knowledgeable about the protection plans and clearly explained what I could expect. This made it easy for me to decide to go with them. They mentioned that the program would activate immediately, although there might be higher deductibles for certain services shortly after getting the warranty.
As part of my plan, I was told I'd receive perks like a hotel stay for three nights, free towing, and roadside assistance in case of any road issues. Although I haven't used any of these services yet, it's reassuring to know they're included.
I've also discussed Endurance with my mechanic during an oil change. He mentioned that insurance companies, including Endurance, are usually quick to pay and handle claims without any hassle. Although I haven't used the warranty yet and hope I won't have to, I'm currently satisfied with the terms and services based on what I've heard and seen.
Overall, I would rate my sign-up experience with Endurance highly and willingly recommend them to friends.
Thank you so much for rating your sign-up experience with us so highly, Barry! We appreciate you recommending us your friends and are thrilled to hear that your mechanic speaks highly of Endurance. We look forward to providing you with excellent service for many years to come!
- Endurance
Reviewed March 6, 2025
When I contacted Endurance, the representative I spoke with was very knowledgeable and patient. She provided a comprehensive overview of what would be covered. I just received my policy, so I'm planning to cross-check the details she shared with what's actually in the contract.
The main reason I decided on this coverage is that my car is out of warranty. I've had it for five years, and even though it has only 32,000 miles and is garage-kept, I wanted assurance for any unforeseen issues. I haven't had to use the service yet, so I can't comment on its effectiveness. However, I hope that when and if I need to, Endurance will deliver on their promises without any hassle or upfront costs. If they don’t, I won’t hesitate to switch to another company. As of now, I'd rate the sign-up experience a 5 out of 5, mainly due to the representative's helpfulness.
Hi, Mary-Ann. Thank you so much for this 5-star review. We're thrilled to hear about your positive sign-up experience with our team and appreciate you helping share the word about Endurance. We’re here for you anytime.
- Endurance
Reviewed March 6, 2025
The sign-up process was excellent. The representative, Melvin, was incredibly nice and thorough. He explained everything without leaving any details out, making it a great experience overall.
One major benefit of the policy is that if my truck has multiple issues, I only have to pay one deductible. This policy is accepted almost everywhere, unlike others that some garages refuse. Endurance’s broad acceptance was a big selling point for me.
My warranty is approved for up to five years, and it activates after 1,000 miles or one month, whichever comes first. I would rate the sign-up experience as top-notch.
I recommend Endurance to anyone considering an extended warranty. It's important for me because I do a lot of driving with my wife and camper, and having coverage makes me feel safer on the road.
Ricky, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 6, 2025
Thank you for taking the time to explain the insurance policy to me. It was a pleasure to talk with you. Your patience was greatly appreciated. I hope it works out for my new car. I am looking forward to working with Endurance and MEPCO. I will be sending my paperwork back to MEPCO. Thank You
Hi, Audrey. We appreciate the kind words and are glad we could provide you with a positive experience! We look forward to continuing to provide you with excellent service for many years to come!
- Endurance
Reviewed March 6, 2025
I'm going on a trip with a group of friends and I wanted to ensure that we're covered in case something happens on the road. The sales agent was impressive as he answered all my questions about what the warranty covers, what it doesn't, and the duration of the coverage.
I haven't received any paperwork yet, but I've been informed that it should come both via email and paper. The reps mentioned there's a 30-day grace period for the policy, which might be causing the delay. If it takes more than three weeks, I plan to reach out for an update. I appreciate the thorough information shared during my call, and there’s nothing I would change about the sign-up process. Overall, I would rate my experience with Endurance as excellent.
We're happy to hear that our team provided you with excellent service during your sign-up experience, Helen. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed March 6, 2025
I own a Chevrolet and although I've not had issues with the car, I've heard about common problems and wanted to be prepared since I'm not planning on replacing it soon. I found the coverage offered by Endurance appealing. However, I haven't received the paperwork packet they mentioned would come in the mail, only the confirmation email.
The sign-up experience was straightforward and positive. The representative explained everything clearly, including the costs and terms, which are for four years and 48,000 miles. They were knowledgeable, answered all my questions, and made the process easy to understand.
I would definitely recommend Endurance to others; I've already talked to my son about it. The main reason I sought out extended coverage is that I didn't have any, and given today's vehicle complexities, I wanted to avoid costly repairs like transmission issues, which I've seen others face. Overall, my sign-up experience was smooth and simple.
Phillip, we’re so happy to hear you had a great experience with our team and that you had a smooth and straightforward sign-up experience! You should have received a copy of your policy via email. We recommend checking your spam or junk mail if you do not see it in your inbox. If you still do not see it, we will be more than happy to resend it to you!
You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 6, 2025
I had many questions regarding what repairs would be covered. Juan was professional, friendly and very patient! Thank you, Juan for the best customer service I've ever received. I'm so glad that I have Endurance!
Thank you for the review, Lynda. It sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your review.
Thank you,- Endurance
Reviewed March 6, 2025
I do a lot of traveling for work as a crane operator and I needed the extra insurance to cover my car while I traveled from Texas to Illinois and other places. I chose Endurance after doing some research online and reading positive reviews.
The purchase process was relatively easy. The only concern I had was their payment process, which included going to five different lines. Initially, I was worried it might be a scam, but after confirming with the insurance representative, everything turned out fine. Overall, everything with the plan options and cost seemed good, especially since it's my first time getting this kind of warranty.
So far, I am satisfied with my experience, though I haven't had any issues yet. I'd rate the experience a 5 since everything has been smooth thus far.
Hi, Chris. We're so happy to hear that you're satisfied with your experience and your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 6, 2025
I saw the Endurance Auto Warranty commercials and their pricing seemed reasonable. I wanted to ensure that my older truck with low miles was fully covered, which was why I bought the warranty. My purchasing experience was positive. The representative I spoke with was highly professional and made the process effortless.
During our interaction, he was knowledgeable and clearly explained what the warranty covered and the costs involved. I appreciated that there was no high-pressure sales pitch. The policy begins 30 days after signing up or after putting 1,000 miles on the vehicle, which was straightforward as I anticipated reaching that mileage quickly with a new truck.
What impressed me the most about the representative was his product knowledge. He presented the information in a way that was easy to understand and made me feel comfortable with the purchase. This was a contrast to the dealership's offer, which was more expensive, covered less, and came with a lot of pressure to purchase a warranty from an unfamiliar company.
Overall, I was comfortable choosing Endurance, partly due to their long-standing presence on TV, which suggests stability and trustworthiness. I've already recommended it to my son, and he might have already signed up. It’s just been a straightforward and satisfactory experience with Endurance.
William, thank you for recommending us to your son! We're thrilled to hear about your positive experience with the Endurance representative you signed-up with. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 6, 2025
Katherine was both helpful and knowledgeable with the process of getting me set up with Endurance. I needed to cancel out a policy and set up a new contract with another vehicle. She was able to get me exactly what I needed.
Joanne, we’re so happy to hear you had a great experience with our team! If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 6, 2025
My original warranty had expired and I didn’t even know. The car dealer I bought my car from also went out of business. So, I had to get an extended warranty on my car in case anything was to happen. I've always seen Endurance's commercial on TV so it was between that and CarShield. I had CarShield when I was living in Columbus, Ohio and I don't care for them too much.
The sign-up process was straightforward. The representative, I believe his name was Peter, was helpful in explaining what was covered. Although I found out that some additional coverage options required paying more, the major parts were covered, which I was okay with, given the price he offered me.
I was informed that the program would activate 30 days or 1,000 miles after purchase, whichever came first. I bought it on February 19th, so it should kick in on March 20th. I appreciated that if I needed a rental, they would accommodate me if the certified dealer didn't have one available.
In terms of pricing, Endurance offered a better deal than CarShield. With CarShield, I would have paid $250 a month with $500 out of pocket, but with Endurance, I'm only paying $139 per month with no out-of-pocket expenses.
I'd currently rate my sign-up experience a 5 because everything went smoothly, though this would change if any issues arose later. I’d recommend Endurance because they seem to offer good value and work with customers to provide more for what you're looking for.
Alicia, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance so far and appreciate the 5-star rating. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 6, 2025
I received an email from Endurance Auto Warranty promising a discount if the plan was paid in full. Since my previous warranty had recently expired, I was interested but faced several challenges during the initial sign-up process. When I first contacted them, I had a rather poor experience with the customer service representatives. The person I spoke with was rude, mispronounced my name without apology, and was generally unhelpful. When I mentioned wanting to discuss the matter with my son, he became condescending and questioned my decision-making ability, which was frustrating.
Despite this, I eventually received follow-up communication offering a promotion. On this occasion, I interacted with a different representative who was professional, thorough in explaining the plans, and responsive to my needs. She assisted me in understanding the benefits of both full payment and installments and ensured my decision was informed without pressuring me. This positive interaction led to me successfully signing up for a plan.
Overall, if a friend or family member were to ask, I would advise that getting a good representative makes all the difference. Endurance offers decent deals, and my advice would be to ensure you connect with a competent agent for a smooth process.
Hi Ruth! Thank you for sharing your experience with us. We sincerely apologize for the difficulties you initially faced during the signup, including the unwelcome behavior from our customer service representative. Your feedback is invaluable, and we are continually working to enhance our service.
We're pleased to hear that your later interaction with our helpful representative has improved your experience, allowing you to make an informed decision without feeling pressured. We're glad we could support you effectively in finding the right plan.
Your advice on ensuring a competent representative is guiding friends and family can help ensure a positive transaction process. We're committed to extending this level of service to all of our customers. Thank you for choosing Endurance, and for your patience and detailed review. Please reach out if there's anything more we can assist you with.
-The Endurance Team
Reviewed March 6, 2025
I had been receiving promotional emails from Endurance since 2003, but it wasn't until recently that I decided to respond. We own a 2017 car and had to perform major repairs, so it made sense to secure a warranty for future issues. Endurance was highly rated online, which influenced our decision.
The sign-up process was excellent. The representative was wonderful, very positive, and informative. He answered all my questions and clearly understood the product he represented. I appreciated that the program begins after 30 days or 1,000 miles and offers coverage for 48 months up to 167,000 miles. This timeframe is suitable as our vehicle will be quite aged by then.
I firmly believe that once your original warranty expires, considering the potential cost of repairs, it's worth signing up with Endurance. It offers peace of mind for significant future repairs. Overall, I would rate the customer service a 5, the coverage a 4, and the price also a 4.
Hi Linda! Thank you for taking the time to leave such an insightful review. We are happy to hear that our representative provided you with excellent service and thorough information during the sign-up process. At Endurance, it's crucial for us to support our customers' peace of mind with suitable coverage terms. Your emphasis on the flexibility of our plans and belief in their value, especially as your warranty ended, is greatly appreciated. Please do not hesitate to get in touch if you have further questions or need assistance in the future. Best wishes and many happy miles with your vehicle!
- The Endurance Team
Reviewed March 6, 2025
My vehicles were out of their manufacturer warranties, and I wanted coverage for mechanical breakdowns. I chose Endurance partly because they used to send me letters, which made me consider them when I finally needed a new warranty.
The sales representative was really nice and polite throughout the process. They explained that the coverage would be like a bumper-to-bumper warranty, which is exactly what I wanted for comprehensive protection. If I were to rate the sign-up process and how I was treated, I'd give it a 4 out of 5. I'm happy with the experience, but I generally don't recommend services until I've fully experienced them myself. Overall, I appreciated the politeness and clarity provided during the sign-up process.
Thank you for sharing your experience, David! . It’s great to know that our sales representative provided clear and polite service, helping you find the comprehensive protection you were looking for. We appreciate your honest feedback and look forward to continuing to meet your expectations as you experience your coverage.
- Endurance
Reviewed March 6, 2025
I've always had extended warranties and recently signed up with Endurance's auto warranty for a newer vehicle. My sister has their extended warranty as well, which is why I went there. The sales agent I spoke with was absolutely marvelous. He was friendly, caring, and went above and beyond to ensure that all my inquiries were addressed. I appreciated that because we don't have that anymore in this world. Companies need good customer service, and the sales agent's positive energy and thorough approach made the experience wonderful. He went over every detail with precision, answering all my questions before I even asked. There wasn’t a single aspect of the signup process that fell short. Overall, the customer service was impeccable, and if I had to rate the experience, I would give it 5 stars.
We're happy to hear that our team provided you with impeccable service, Debra. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed March 6, 2025
I started with Endurance last February 25. They had a lot of good reviews and it seemed like out of some of the best companies that were noted, they were in there, so that's what I went with. I signed up for full coverage and the process was good. Every agent that I spoke to was very nice, helpful and answered my questions. The first agent gave me a quote, then I had to call back and speak to another agent in South Carolina. She was very knowledgeable, courteous and was able to lower the price for me.
Hi, Carolyn. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy.
- Endurance
Reviewed March 6, 2025
I chose Endurance for my auto warranty mainly because the reps were thorough and spoke to me in a way that was very understandable. The signup process was smooth and informative, making it quite easy for me.
The customer service and the coverage I signed up for have been excellent, and I'd give them a 5 out of 5 in these areas, as well as for the price I'm paying. Overall, I've found my experience with Endurance to be quite satisfactory.
We're happy to hear that our team provided you with excellent service, Jackson. Thank you for taking the time to leave us a positive review!
- Endurance
Reviewed March 6, 2025
Signing up with Endurance was easy, and the rep who assisted me did a good job. As for the plan cost, everything seems to be getting more expensive nowadays, so while I feel it could be a bit less, it is what it is. Overall, I'd currently rate my experience as a 4 out of 5.
Thank you for leaving us a review, Mattie. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed March 6, 2025
My experience with Endurance Auto Warranty was very positive. The sign-up process was straightforward and easy, and everything went smoothly. The customer service was excellent, and we are satisfied with the price we are paying for our coverage. Overall, I would definitely recommend Endurance to friends.
Hi, Ms. Ryan. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was easy and straightforward.
- Endurance
Reviewed March 6, 2025
The Endurance rep I spoke with was very nice and did an excellent job explaining how the process works. They informed me about the 30-day and 1,000-mile waiting period before I could file a claim, and that the warranty covers major components like the engine and transmission.
Overall, the sign-up process was straightforward and smooth, and I would rate it highly. However, I'm still waiting to receive the booklet that details what is covered by the warranty; I haven't gotten it yet. I've received a few emails from them, but mostly about payments, not the coverage details. I'll be sure to follow up if I don't get the booklet within the next few weeks.
Noam, we’re so happy to hear you had a great experience with our team when signing up! We recommend checking your spam or junk mail if you do not see it in your inbox. If you still do not see it, we will be more than happy to resend it to you!
You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
If you have any other questions, please don't hesitate to contact us.
- Endurance
Reviewed March 6, 2025
I have been a previous customer of Endurance, and my past experience was positive, so when the time came for a new extended warranty, I chose them again. During the sign-up process, they primarily asked for my car's mileage and the type of package I was interested in. I opted for a package that would cover as much as possible, which was a step above the basic package, called the Basic Plus.
They informed me that the card would activate in 30 days and I was approved for the coverage thereafter. However, there were no additional perks included like roadside assistance or oil changes. Despite this, I would rate my sign-up experience a 5, as I would recommend Endurance to friends. They have been reliable in following through with claims and fulfilling their part of the agreement regarding covered repairs.
Hi, Arlene. We're glad to hear you've had a positive sign-up and claims experience with Endurance and that our coverage has been beneficial for your vehicle. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed March 6, 2025
I saw a commercial featuring Danica Patrick, learned about Endurance Auto Warranty and decided to switch because my previous warranty didn’t cover everything Endurance claimed to offer. The sign-up process went smoothly despite my usual reluctance to share financial information over the phone. I purchased the elite plan and they sent me all the policy details, although I haven’t gotten around to reading them yet.
The sign-up experience was pleasant, and if I had to rate it, I’d say it deserved a 5 out of 5. However, I've only been signed up with them for about two weeks, so I haven't made any claims yet or had much interaction beyond the initial sign-up. I can’t provide more detailed feedback until I've had more experience with their services, especially the claims process. For now, I can't tell friends or family much except that it was easy to sign up. I hope Endurance lives up to their promises if I ever need to file a claim.
Hi Michael! Thank you for choosing Endurance and sharing your positive sign-up experience! We're happy to hear that switching to our service was straightforward and met your expectations. We appreciate your 5-star rating even at this early stage and are eager to continue meeting your needs as a valued customer. Rest assured, should you need to file a claim in the future, we are committed to delivering on our promises.
Please feel free to reach out if you have any questions or need assistance. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 6, 2025
Endurance's ratings and cost caught my interest, and when I signed up, my interaction with the representative was very pleasant and informative. He provided all the necessary information. The program activates after 30 days and is valid for 4 years or up to 120,000 miles. I bought a used vehicle and although I haven't had any experience with the coverage yet, I would recommend checking it out if someone is looking for an extended warranty.
Judith, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed March 6, 2025
Signing up with Endurance was pretty straightforward, but I've repeatedly received a message about "line 5" and I don't know what that is. When I opt for a callback, it never happens, which has been frustrating. Otherwise, their customer service has been good. The plan options and costs seem reasonable for the vehicles I have. However, if a callback is promised, they should ensure it happens.
We appreciate your feedback and are glad you found the sign-up process straightforward, Rebecca. We're sorry to hear about the callback issue. If you still need assistance, please reach out to us at 1-866-432-4443, and we’ll make sure you get the support you need.
Thanks for choosing Endurance!
Reviewed March 6, 2025
I saw Endurance through a television advertisement and after looking it up online, it had really good reviews. We have two cars that are 10 years old, which made us interested in getting an auto warranty. The sign-up experience was very pleasant. The representative was very informative, covering the high points in a way that was easy to understand, even though I'm not very knowledgeable about vehicles. He seemed to know a lot more than I did, which was reassuring.
I signed up on February 11th, and the coverage starts on March 11th. The program includes perks like roadside assistance and hotel accommodations. It seemed like all important aspects were covered.
Since the cars are not low on miles and I recently retired, having this extended coverage is important because we would like to keep the car as long as possible without the burden of car payments. So far, my experience with Endurance has been positive, but I haven't used the service yet.
For now, I would tell friends and family that my experience has been positive. The real test will be when I actually use the service, but overall, I would rate my sign-up experience as very good, around a 4.5 out of 5.
Hi Roxie! Thank you for sharing your positive experience with Endurance. We are thrilled to hear that the sign-up process was smooth and that you found our representative informative and reassuring. We're glad you're pleased with the perks included in your coverage plan as well—you clearly understand the added security it provides, especially during retirement.
Staying with your trusty vehicle for a longer period certainly makes sense, and we trust that our coverage will provide the protection you’re looking for. Remember, you’re welcome to reach out if you have any questions or require assistance at any point. We're here to ensure you and your vehicle have continued peace of mind.
Thank you for your kind words, and welcome to the Endurance family!
- The Endurance Team
Reviewed March 6, 2025
My cars were out of the dealership's service warranty, and I wanted to maintain coverage. After researching, I found that Endurance is recommended by many mechanics and dealerships in my area. I spoke with a very patient and informative sales agent who clearly explained the coverage benefits, payment terms, and claim process. The sales process was seamless, and I appreciated the friendly nature of our conversation.
An account manager was promptly assigned to me, and within two business days, I was contacted to confirm my understanding of the coverage. Overall, this communicated professionalism and efficiency. I was very satisfied with Endurance's customer service - both from the sales agent and the account manager - which I would rate 5 stars. The pricing, while another expense, is justified considering the potential costs of major repairs, so I would rate the price 4 stars.
Though I initially used their website for plan information, I found the conversation with their representatives more enlightening. The website was adequate but left a lot to be discovered through direct communication, rating it a 3. I prefer engaging with a real person for clarity and scheduling. I plan to sign up a third car soon, and I feel confident recommending Endurance based on this exceptional experience.
Hi Michael! Thank you so much for your fantastic review and perfect rating! We're thrilled to hear about your positive experience with our team, from the seamless sales process to the professional follow-up from your account manager. It's great to know that our transparency and clarity meet your expectations. We also appreciate your feedback on our website and we'll consider your insights to improve the communication flow for others too. We're here to provide continued support as you decide to sign up a third vehicle, and we hope to keep delivering on your confidence in us.
Thank you for being a valued part of the Endurance family!
- The Endurance Team
Reviewed March 6, 2025
My experience with Endurance Auto Warranty has been positive. I had a warranty on my vehicle before and wanted to renew it with them. The sign-up process at Endurance was simple, which was an important factor for me. Overall, I'm satisfied with how everything has gone so far.
As for the coverage they offer, I'd rate it a 4 out of 5. The pricing also seems reasonable to me.
Hi, Leon. We're so happy to hear that you're satisfied with your experience with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 6, 2025
The Endurance rep I dealt with was professional, communicated clearly, and provided me with all the necessary information about the program, including how to activate it. He also gave me his contact details in case I needed further assistance.
I drive a 2023 Rogue Platinum with 14,000 miles on it. It's still under the manufacturer's warranty, but I'm relying on Endurance to cover what isn't included in that. Getting in touch with their reps has been easy and straightforward. Overall, I've found the experience with Endurance reassuring and hassle-free, as I was looking for peace of mind against unexpected repair costs.
Hi Mary! Thank you so much for sharing your experience with us! We are thrilled to hear that your interactions with our team were clear, professional, and hassle-free. Providing peace of mind during your time under the manufacturer's warranty and beyond is our priority. If you need further assistance or have more questions in the future, please don't hesitate to reach out. We’re here to help!
- The Endurance Team
Reviewed March 6, 2025
It's been excellent with Endurance. The sign-up process was smooth, and the representative was knowledgeable and helpful throughout. She answered all my questions promptly without needing to put me on hold. I chose Endurance over other companies for their responsiveness and the assurance I felt during our interactions, unlike some other companies where I felt uncomfortable due to unanswered questions. My overall experience has been nothing short of exceptional, and I would definitely recommend Endurance to others. They have a pretty good price as well.
Thank you so much for this 5-star review, Shalanda. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We appreciate your honest feedback and are happy to hear you’d recommend Endurance. If you ever need anything, we’re here to help!
- Endurance
Reviewed March 6, 2025
I recently renewed my auto warranty with Endurance. This process was straightforward and the sales agent who assisted me a week ago was very nice and helpful. Although I kept the same coverage as before, I noticed the price slightly decreased due to a promotional offer I qualified for. I found that to be a pleasant surprise. Overall, I am satisfied with the service.
Hi, Kenneth. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed March 6, 2025
I switched to Endurance Auto Warranty because I wasn't satisfied with the previous one I had. The signup process was straightforward, though there were quite a few calls in the beginning to confirm my actual mileage. Overall, I haven't had any problems with them so far. The customer service has been excellent. I have had to call and ask them a few times.
However, I recently paid $1500 for my car, and I was hoping the coverage would contribute more than it did, so I would give it a 3 out of 5 for coverage. In terms of affordability, it's been manageable, so I'd rate the price positively. I haven't used their website or online tools yet, but I might consider doing that in the future. Overall, I’d say my experience has been pretty positive, and I would rate it a 5 out of 5.
Hi Andrea! We appreciate the kind feedback and are pleased to hear that not only has the signup process been straightforward but our customer service has also met your expectations. We're sorry to hear about your experience with coverage—every car situation and coverage plan is different, and we'll work diligently with you to see how we can optimize coverage in the future. If you haven’t yet, visiting our website might offer additional resources and tools that you'll find valuable. Should you have further questions or need any assistance, please feel free to reach out. We’re glad you have overall positivity towards your experience with us, and thank you for your rating!
- The Endurance Team
Reviewed March 6, 2025
When I heard about CarShield, I looked online and it said that Endurance was rated #1, which influenced my decision to go with them. I didn't want number two. The sign-up process was great, as the representative was very nice and made everything easy. I was satisfied with the plan options and cost. I would not have signed up if I disagreed with anything and if I had any problems, I would have given feedback. Although I haven't filed a claim yet since I just signed up about a week and a half ago, my experience with Endurance has been smooth so far.
Thank you so much for this 5-star review, Gregory. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We look forward to continuing to provide you with excellent service for many years to come!
- Endurance
Reviewed March 6, 2025
The warranty from my dealer was too expensive, so I looked into auto warranties. I found Endurance through an infomercial or an ad and compared a few top companies.
I was seeking the fullest coverage I could get, something akin to bumper-to-bumper, and the representative from Endurance was able to help me achieve this. The customer service experience was good; the representative was nice and easy to talk to.
If a friend or family member were to ask me about my experience with Endurance, I would advise them to check it out but ensure they look at the rates beforehand, just like I did. I believe the coverage begins six months from the time of agreement, and I have downloaded their app but have not visited their website yet.
So far, based on my sign-up process, I would rate Endurance a 5 for overall experience, a 5 for customer service, and a 4 for pricing. Overall, it has been a positive experience.
Hi Frank! Thank you for taking the time to share your experience with Endurance. We are thrilled to hear you found our customer service both helpful and enjoyable. We're happy that your coverage meets your needs and we appreciate your recommendations. Should you or your family and friends need any assistance or additional information in the future, please feel free to reach out. Our team is here for you, every step of the way!
- The Endurance Team
Reviewed March 6, 2025
I recently received a letter in the mail from Endurance Auto Warranty, which caught my interest. During the sign-up process, the salesperson was exceptionally helpful. I initially intended only to get a quote, but his assistance and explanations convinced me to sign up.
Although I have not yet had a chance to use the warranty since I only signed up last week, I would recommend Endurance to a friend based on my initial experience. They have a good price, and the customer service during the sign-up was excellent. I am also optimistic about the coverage and would provisionally rate it highly.
We're happy to hear that our team provided you with excellent service, Carol. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed March 6, 2025
I like that Endurance doesn't have a middle person. I've had in the past a bad experience with other companies where there's a third party. When it was time for my car to be serviced, the other company that I had for almost two years gave me a runaround and the car was kept in the shop for almost two weeks. Finally, they denied the service so I canceled them. When I saw the advertisement with Endurance and spoke with one of their agents, they said they don't have a middleman, that the car goes to the shop and they give the okay for the shop to go ahead and do the work. That was what I wanted to hear. Endurance has very professional and efficient customer service. The cost could be a little less though because I'm on a budget.
Hi Denise! Thank you for sharing your detailed experience with us. We're glad to hear that Endurance’s direct approach aligns well with what you were looking for in vehicle protection services, offering agility and efficient service by handling repairs directly. Ensuring a smooth process without middlemen is a significant aspect of our commitment to providing seamless customer service.
We appreciate your feedback regarding the cost and will ensure it’s taken into consideration as we strive to offer value-aligned solutions. Please reach out if you have any further thoughts or questions. Thank you for choosing Endurance!
-The Endurance Team
Reviewed March 6, 2025
I received a piece of mail about Endurance Auto Warranty, which reminded me of the warranty I thought I still had. Given our Volvo's high cost, we renewed the policy for peace of mind. The sign-up and purchase process was smooth. Although I haven’t made a claim yet, having this warranty feels like a good decision. The cost is manageable, and the customer service has been pleasant, with representatives being very nice. It's the kind of thing you hope to never have to use, but overall, I'm satisfied with the service.
Thank you so much for this 5-star review, Nancy. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We appreciate your honest feedback and look forward to protecting your Volvo!
- Endurance
Reviewed March 6, 2025
We used to have Endurance Auto Warranty before, but we had an auto warranty with a different company as well. When one of our vehicles had an issue, that company didn't cover any of the costs, prompting us to switch. I was drawn to Endurance after seeing a TV commercial featuring Danica Patrick.
The sales representative who assisted me was very nice. He answered all my questions and concerns adequately and sent over all the necessary paperwork.
When comparing endurance to my previous warranty provider, I feel more confident that they will cover issues better than the last company. At this point, I can't think of anything that could have been improved during the interaction with endurance. Based on my signup experience, I would rate it a 5 out of 5. I had a generally positive experience signing up for Endurance Auto Warranty and would recommend it to others.
Hi Mike! Thank you for your positive review! We’re thrilled to hear that you had a seamless experience signing up with Endurance and found our sales representative helpful. Your confidence in choosing us, especially after your previous experience with another provider, means much to us. We appreciate your recommendation, and we look forward to providing you with reliable coverage. If you have any further questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 6, 2025
I saw Endurance on TV and liked their pricing. I called in, gave them the VIN and mileage of my 2015 Dodge Ram, and everything went real smooth. The rep told me all the details and sent me a copy of the contract. The cost is a little high for any of them though. They take a hundred and some dollars a month. But I called CarShield, too, and they were higher. I would recommend Endurance. They did a good job.
Hi Charles! Thank you for sharing your positive experience with us. We're happy to hear everything went smoothly, from receiving your pricing information to handling details efficiently with our representative. We appreciate your recommendation and are thrilled to hear we're comparing favorably. Should you have any further questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed March 6, 2025
I had been with another auto warranty company but faced issues with increasing costs and requirements, which led me to switch. I noticed Endurance's offer online and was intrigued by their accessible requirements, like needing only 200 miles on my car for coverage.
The representative I dealt with during the sign-up was professional and personable. He treated me like an individual, which I really appreciated. He patiently answered all my questions and made me feel comfortable with the process. I would rate my experience a solid 5, as the interaction went very well.
I haven't had the opportunity to use the coverage yet since my vehicle hasn't needed any major repairs. However, having this coverage is crucial because our truck is an '07 model and minor issues have occurred, which I've handled out of pocket. In case of any major problems, having Endurance gives me peace of mind, especially considering future financial uncertainties.
My experience with Endurance so far has been positive, and I'm content with my decision.
Hi Sarah! Thank you for sharing your positive feedback and outstanding 5-star review about your experience with Endurance! We're absolutely thrilled to hear that our representative provided you with professional and personable service. It’s great to know our offering aligns so well with your needs, ensuring peace of mind for your vehicle. As you haven’t had any major repairs yet, remember our dedicated team is always here whenever assistance is needed. We appreciate your trust in us.
- The Endurance Team
Reviewed March 6, 2025
Replacing my older vehicle with a new one isn't feasible at the moment so I got an auto warranty for it. When I reached out to Endurance, I wasn't entirely sure about the different coverage options available. However, they guided me to the Premier program, which suited my budget perfectly.
The customer service experience was very good, as it was quick and straightforward. The representative who assisted me was knowledgeable and answered all my questions efficiently. The process was smooth and the plan is worth the investment.
Overall, I would rate my experience with Endurance as 5 stars. The customer service during the sign-up process was excellent. I would give a rating of 5 for the service quality and experience. The price felt fair. Additionally, using their app or online services was very easy, which I would also rate as a 5.
Hi Phillip! Thank you so much for your 5-star review! We're happy to hear that your experience with our customer service was smooth and informative, and that our Premier program aligns perfectly with your needs and budget. It's great to know that using our app and online services has made managing your coverage convenient. We're committed to providing excellent service, and we're thrilled we could meet your expectations. If you have any further questions, please don’t hesitate to reach out.
– The Endurance Team
Reviewed March 6, 2025
After seeing their commercials and hearing positive remarks from others, I signed up with Endurance. My experience with their sales representative was very pleasant and satisfactory. The coverage offered by Endurance seems comprehensive and meets all our automotive needs for now.
During the sign-up process, they inquired if I had another car to cover, which made me think I should have asked more about adding our second vehicle. I realized it would have been wise to inquire more deeply about pricing for another car, even though my initial plan was just to start with one.
The sign-up experience was seamless, and I appreciated the process, rating it a 5 out of 5 for how smooth it went. The customer service also earned a perfect rating. As for cost, I rated it a 4 out of 5, hoping it could be slightly more affordable. Overall, the experience was positive, and I'm pleased with the choice I've made.
Hi Bridget! It sounds like you had a great experience with Endurance, and that truly makes us happy. We're glad to know our representative made the sign-up process pleasant and that you're satisfied with our automotive coverage. If you have any further questions about adding another vehicle or adjusting your plan, please feel free to reach out to us. Thank you for choosing Endurance and for your positive feedback! We look forward to being there for your automotive needs.
- The Endurance Team
Reviewed March 6, 2025
After having a less than satisfactory experience with a previous auto warranty provider, I switched to Endurance Auto Warranty. The main reason for the switch was the delayed service I encountered when my car needed a transmission repair, which took a month. I was looking for a better option in case of future vehicle issues, and after speaking to the representative from Endurance, I signed up for their plan.
When I spoke with Endurance, they assured me that my transmission would be covered under their plan, which offered comprehensive coverage. The representative was knowledgeable and answered all my questions efficiently. It was reassuring to speak with someone well-informed, unlike my experience with representatives from the past.
The representative mentioned that in the event of needing to file a claim, I could do so after 30 days of signing up. However, I haven't received the physical contract through the mail yet. I've gotten some emails from Endurance, but accessing my full policy details through the links hasn't been successful. Despite this hiccup, I have the customer service contact information should I need assistance.
Overall, my initial interaction with Endurance has been positive, and I'm hopeful this warranty will deliver the prompt service I'm seeking. I'm looking forward to exploring more of their services.
Hi Kathy! Thank you for your review and sharing your first impressions with Endurance. We're happy to hear that our representative provided you with knowledgeable and reassuring support as you made your decision. We understand the importance of having prompt and comprehensive coverage, especially after previous unsatisfactory experiences.
We're sorry for any inconvenience you've experienced about receiving the full contract details. It's excellent that you have our contact information ready, and our customer service team is available to assist in confirming your details whenever you need clarity.
Your confidence and preparedness reassures us deeply. Welcome to the Endurance family; we look forward to providing you with reliable service and experiences going forward! Please don't hesitate to reach out if you need any assistance.
— The Endurance Team
Reviewed March 6, 2025
My 2023 Elantra’s original warranty had expired and I looked into auto warranties. Signing up with Endurance Auto Warranty was a straightforward process, largely due to the helpful and knowledgeable representative I interacted with. The person was very personable and made the experience smooth.
I was specifically looking for a bumper-to-bumper coverage, and the price was comparable to other companies I had considered. I am satisfied with the sign-up process and the customer service I received, rating it 5 out of 5. However, I would give the overall experience a 4 out of 5 since I have yet to fully utilize the warranty. I am satisfied with the experience so far and would recommend Endurance to others.
Hi Jeffrey! We're so happy to hear about your positive experience with signing up for Endurance and that our team was able to make the process straightforward for you. It's fantastic to know that our representative provided personable and helpful service that met your expectations. We strive to provide valuable coverage, and although you haven't had to use your protection plan yet, we hope when you do, it reaffirms your recommendation. Thank you for sharing your kind words and recommending us. We look forward to offering you reliable support with your vehicle further down the line. If you have any additional questions or feedback, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 6, 2025
Endurance Auto Warranty was recommended by my service advisor in Napleton, Dodge where I get my truck serviced. They highly recommended it, saying they were really good. I did some independent research, and the pricing was competitive. The representative who assisted me during the sign-up process was incredibly professional. He's definitely an asset to the company.
The policy starts 30 days after approval, so if something goes wrong, it's covered. Even though my truck is great and I don't anticipate any problems, having the insurance gives me peace of mind. The representative explained everything so thoroughly that I didn't have any questions afterward and I signed up immediately.
Rating my sign-up experience, I'd actually give it a 6 out of 5 if I could. It was that exceptional. This feedback is purely based on my genuine experience. As a businessperson, I'd only give good reviews if they're deserved.
I typically get a new truck every three years, but given the current business environment, I decided to keep this truck for another two years and I wanted it covered.
If a friend or family asked me about Endurance, I'd tell them to definitely check it out. Do their research, and they'll find, as I did, that Endurance stands out in every aspect I investigated.
Hi Harry! Thank you for your detailed review! We are thrilled to hear about your positive experience with our team. It’s great knowing our service left you with such peace of mind concerning your vehicle protection. Our representatives are here to ensure an understanding and seamless experience for every customer, and we are proud they were able to exceed your expectations. We're glad to continue providing you with any support you need and assure you made the best choice addressing your vehicle protection needs. Thank you once again for placing your trust in Endurance. Please feel free to tell your friends and family about your exceptional experience!
- The Endurance Team
Reviewed March 6, 2025
The sales agent at Endurance was exceptional—very personable and knowledgeable, answering my queries even before I asked them. He made the process smooth and comprehensible. However, I wasn't thrilled with the pricing and later learned that there might be discounts available, which I wasn’t informed about during my initial interaction. I wish this information had been made available to me upfront.
Overall, my sign-up experience with Endurance was positive, but the information about potential discounts would have been appreciated to make a more informed decision. Regarding the coverage, while satisfactory, knowing about potential cost savings could have improved my overall experience. If rating it between 1 and 5, I'd give it a 4. I was supposed to receive two cards—one for myself and one for my husband—but only received one. I plan to follow up on the missing card.
Hi Michelle! Thank you for leaving us such a detailed review. We're thrilled that our sales agent made your sign-up process smooth and answered all your questions efficiently. We understand your concerns about the pricing and discount information and regret that this impacted your ability to make fully informed decisions from the start. We'd love to discuss promotional pricing or additional details with you to maximize your satisfaction.
Regarding the missing customer card, please get in touch with our team directly at feedback@endurancedirect.com so we can ensure it reaches you promptly. Your feedback is valuable as it helps us improve our communication and service process. We're glad your overall experience has been positive, and we aim to make your journey even more rewarding at Endurance. Thank you for choosing us!
- The Endurance Team
Reviewed March 6, 2025
I recently decided to keep my car, which only has around 30,000 miles on it, and thought it would be a good idea to get some coverage if anything mechanical happened based on its age. I started looking for an auto warranty, and discovered Endurance Auto Warranty through advertisements. I checked their ratings on the Better Business Bureau, and seeing their high ratings, decided to give them a call.
The Endurance rep I spoke with was great. Unlike other representatives who might rush or be short, he patiently answered all my questions, and he was knowledgeable about the product.
As for the coverage itself, I'm very satisfied. Overall, I would highly recommend Endurance.
Hi Evangeline! Thank you so much for sharing your positive experience! We're happy to hear that our representative provided you with insightful and thorough information, answering all your questions patiently. We're also thrilled that you are pleased with the coverage you chose. Your recommendation means a lot to us as we strive to offer top-notch products and services. If there's anything more we can do for you, please feel free to reach out.
- The Endurance Team
Reviewed March 5, 2025
I had a great experience with your representative Christian **. He explained to me things that could go wrong with my 2018 Tam 1500 Tradesmen. No other insurance company has ever explained things so clearly. Thank you guys for all you do for senior vets like me. God bless you all.
Hi Steve! Thank you so much for your kind words! We're happy to hear that Christian provided such an excellent service by explaining everything so clearly for you. We’re thrilled to support and provide peace of mind to valued senior vets. If you ever need assistance or have any questions, please feel free to reach out.
- The Endurance Team
Reviewed March 5, 2025
Extremely Disappointed!!! I received a letter about a price increase. There was nothing in the letter about which vehicle. Only a file #. I called in to ask about the increase and the BOZO on the phone could not tell me which vehicle. He stated a (2) step verification was needed. I verified my name and the File #. He then still would not tell me which vehicle. I have purchased (3) vehicles within the last (2) years. I was not sure which vehicle that is why I called. I asked several time to please tell me for which vehicle did you send the letter? He continued to refuse. After much discussion, I listed all (3) vehicles. WO,W so much hassle over a vehicle that I no longer own. Surely you guys must have a better way to communicate with your customer. Easy just state on the letter to which vehicle you are sending the letter for. This man was extremely rude. I will not recommend Endurance EVER.
Hi Carl. We truly apologize for the frustrating experience you had when reaching out to identify which vehicle was affected by the price increase. We appreciate you bringing this to our attention, as it highlights areas where our communication methods can be improved upon. It's important to provide customers with clear and efficient service, and this instance clearly didn't meet those expectations. It's concerning to hear about the difficulties in communicating with our representative, and we're committed to addressing this internally. If there's anything more we can do to assist or resolve your lingering concerns, please contact us at feedback@endurancedirect.com. Your feedback is invaluable in improving our processes, and we hope to provide you a better experience in the future.
-The Endurance Team
Reviewed March 5, 2025
In my case, I had my car’s tie rod ends replaced at a certified Ford dealership. When the dealer contacted Endurance for payment, they were informed Endurance's maximum labor reimbursement was $23/hour less than the dealership's rate — forcing me to pay the difference out of pocket.
Additionally, I had other repairs performed that were clearly covered under my contract. However, because the dealer didn’t include those repairs in the initial inquiry, Endurance flat-out refused to pay — even though the contract showed the work was eligible. Another critical issue is that Endurance can take months to pay mechanics — leaving many repair shops unwilling to work with them at all. If your mechanic refuses to deal with Endurance, you're out of luck. In contrast, I've had zero issues with my dealer's extended warranty on my other vehicle — prompt payment, no hidden clauses, and no headaches. Before considering any third-party warranty company, check with your dealer first. It could save you a massive amount of frustration and unexpected expenses. Steer clear of Endurance.
Hi Rodney. Thank you for bringing your experience to our attention. We apologize sincerely for the frustration and inconvenience you have faced. Your concerns, particularly about labor rate limits, refusal to cover necessary repairs, and delays in payments are important and deserve immediate consideration.
Please know that we are committed to transparency and delivering service as promised. We would appreciate the opportunity to address these issues more closely. Could you please reach us directly at feedback@endurancedirect.com so we can assist with resolving this matter more exhaustively and look into potential miscommunications regarding your claim coverage?
Your feedback is invaluable, and we aim to improve your experience going forward. Thank you for allowing us the opportunity to make this right.
- The Endurance Team
Reviewed March 5, 2025
My 2018 Jeep Wrangler that I purchased less than a year from CarMax has been great! Until I backed out of my driveway over a month ago. I started to drive and click click click...the bushings on my sway bar is making a terrible noise and my steering is sketchy. Call a tow truck the next morning and it's taken to a Jeep dealership that we used the warranty on 2 months prior for a windshield wiper motor. Great service, done quickly...Well apparently if it's under a certain $ amount it's easy breezy fresh and squeezing. Well the sway bar is in the crapper as well as the drive shaft! Endurance sends someone out a week after it's been there...We had a snow storm and they waited until Friday to come out. The person didn't take pictures that the "adjuster" needed. So the dealership did.
A week goes by with missed phone calls and unanswered messages by the dealership and the adjuster. The adjuster now wants a video of the Jeep as it drives...the dealership refuses as it's not their job it's the job of the warranty company to send out an appraiser...it's now week 3 going into the weekend and Monday will be week 4. My Husband files a complaint with the BBB on that Friday. We get a call from someone at Endurance wanting "solve" our issue by the name of Cindy or Cynthia. Tells my husband that she will look into it on Monday. She calls and says the adjuster is trying to get a hold of the dealership and our claim should be cleared up.
Now this Cindi got all this information from us and it turns out she is the adjuster. The person who we feel and believe was causing all of this. Endurance told us from the beginning adjusters don't talk to customers they only talk to dealerships. Really? Ethically how was the conversation we had with the person who called us to solve our complaint relevant to the adjuster who it turns out called us. Who by the way denied the claim on the drive shaft as it was only seeping. So they don't cover it. 4 mechanics we called said that's a safety issue and we could be seriously hurt and or killed if we drive our jeep without a repair.
Oh and the adjuster is sending a $29.99 part for the sway bar that SHE found on the Internet. God only knows where this part came from....China, Taiwan, Indonesia....is it guaranteed? What quality is it. She gets a part of the Internet from some fly by night Co...Is she gonna guarantee our safety and our lives? Food for thought.....my opinion is use a different Co. Maybe one that cares about your safety and your families' safety. Your life may depend upon it as ours does!
Hi David. Thank you for sharing your detailed experience with us. We sincerely apologize for the inconvenience and distress caused during the claims process with Endurance. It is concerning to hear about the delays and communication issues you faced, including the challenges regarding the adjuster's activities and the decision related to your claim. Your safety and satisfaction are our utmost priority, and it’s disappointing to learn that we haven’t met your expectations.
Please allow us to look closely into your case and ensure it’s addressed appropriately. You can email us at feedback@endurancedirect.com with more information including your coverage details and situation. We aim to resolve any misunderstandings and assure you we take vehicle safety very seriously.
Thank you for your patience as we strive to address the problem effectively. We value your feedback and look forward to making it right.
- The Endurance Team
Reviewed March 4, 2025
I signed up for an extended car warranty with high hopes, thinking I’d be covered in case of an issue. Unfortunately, my experience has been nothing but frustrating. After paying for months, when a major issue arose with my car, they did absolutely nothing to help. I followed all the steps, provided all the documentation they requested, and even paid the required deductible. Yet, they refused to cover the repair, leaving me to foot the entire bill.
The customer service is terrible — they’re unresponsive and unhelpful, and it feels like they just want to take your money without actually providing any value. This has been a complete waste of time and money, and I would strongly advise against purchasing an extended warranty from this company. Do yourself a favor and save your money for the repairs, or find a more reliable provider.
Hi Denzel. We truly value your feedback and understand how disappointing and frustrating this experience must have been. It's disheartening to hear that the situations you encountered were not resolved to your satisfaction, despite all your efforts in providing the necessary documentation and fulfilling the required obligations. This is contrary to the high standards we aim to uphold.
Regarding the issues you’ve highlighted with our customer service, clear and effective communication is crucial. We apologize if your interactions did not reflect this, and please know this is an area we’re reviewing carefully. We request you to reach out to us directly at feedback@endurancedirect.com so we can delve into your case more thoroughly and seek a resolution together.
Thank you for sharing your thoughts. Your input does not go unnoticed and becomes a key component in improving our services. Although this situation wasn’t accommodating to your needs, we hope to eventually restore your confidence.
Sincerely,The Endurance Team
Reviewed March 4, 2025
The agent, Karolina, was patient with me as I asked a million questions and needed many repeats of the plan's benefits for me personally now and in the future. My hope is that this plan will help me and my car for years to come.
Thank you for the 5-star review, Elaine. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service. If you ever need anything, we’re here to help! - Endurance
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
