Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,915,594 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 6, 2025
I would recommend Endurance to my family and friends. I've been with Car Shield, everything breaks and. Both places were not like I was expecting. One place had kept me waiting for an adjuster to come out, and the other one took so long to pay my claim out. I had paid for it out of my own pocket. And now I'm still waiting for my reimbursement.
Hi Michael! Thank you for sharing your experience with us. We sincerely apologize for the delays and reimbursements issues you've encountered. Our team strives to provide prompt support, and it's evident that in this instance, we could have done better. We're currently working to address any processing delays and would like to ensure your resolution moves forward swiftly. Please reach out to our team directly at feedback@endurancedirect.com. Your patience and understanding throughout this period are greatly appreciated, and we value your commitment to considering Endurance for future recommendations!
-The Endurance Team
Reviewed May 6, 2025
It was fairly easy to sign up with Endurance because the rep just didn't talk about sign up, but we were talking about different plans that Endurance has, and what would be right for us, not just payment-wise, but having a vehicle covered. He was also giving us different options of payment. I was looking for a bumper-to-bumper. He brought me down to a nice price. I'm on a good plan and we worked around some things. As a comparison to the other companies that I had talked to and found out how they worked, I had asked him about some of the things that other companies were telling me about, and that made it a little easier for my wife and I to, “Let's take it because it's at the right price, and I might as well do it now.”
Hi Richard! Thank you for sharing your experience! We're thrilled to hear that our representative provided such helpful guidance in finding the plan that fits your needs and that the sign-up process was straightforward and efficient. We strive to offer options that make our coverage accessible and tailor-made for each customer, just as you described. If you have any further questions or need additional assistance, please feel free to reach out to us. Looking forward to serving you and your vehicle in the future!
- The Endurance Team
Reviewed May 5, 2025
The representative was very helpful and covered all of the specifics and answered every question. If I were to change anything at all I would prefer to set things up in two steps. I like to do research and talk directly to the representative, which Endurance does allow. But if I don't do the purchase on that call I can't get the salesperson's contact and then call back after discussing with my spouse to make the final decision. My coverage cost $4500 which is a fair price but still a lot of money to commit to with just one phone call. While it is not going to affect me I don't like to do business that way. It actually put pressure on the sales person to close the sale and they may not be as helpful as they could be if they could talk and then everyone agree that I will follow up. I buy cars that way and furniture sometimes that way. That came close to me not actually doing the deal.
Hi Roger! Thank you for sharing your feedback with us! We’re pleased to hear our representatives were thorough and answered all your questions. We also appreciate your perspective on contacting sales agents for follow-up considerations after your discussions. Your comments are valuable for enhancing our procedures and ensuring our customers can comfortably make informed decisions. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing Endurance.
- The Endurance Team
Reviewed May 5, 2025
Endurance is a great company. Work with you well. All the representatives sounds like great experts. They get right with you. Help the customers need to their satisfaction. They will also call you back if the call dropped. This is what I like about Endurance.
Hi Angela! We're happy to hear about your positive experience with Endurance. Our team works hard to provide expert assistance, and it's great to know we met your expectations — even making callbacks to ensure your satisfaction when calls are dropped. Your feedback is valued, and we're here whenever you need us.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 5, 2025
Mario the rep was A+. His expertise was great and knew his job. Give him a raise $$. If I were hiring I would hire Mario for sure. Mario is a keeper for your company and appreciate his expertise. Thank you.
Hi Cindy! Thank you so much for such uplifting feedback. We are thrilled to hear about your memorable interaction with Mario and that he demonstrated such exceptional expertise! We will certainly pass along your kind praise and acknowledgement to him. Your satisfaction with our service means the world to us, and we are grateful you've taken the time to share this positive experience.
- The Endurance Team
Reviewed May 5, 2025
We had just purchased our truck, and the dealer recommended Endurance. The sales representative who helped us get started was excellent. They offer the most coverage for the money, and they had better reviews online.
Hi James! Thank you for your great feedback! We're happy to hear that the coverage options from Endurance impressed you and that our sales representative provided you with an exceptional experience. Delivering peace of mind and confidence to our customers is incredibly important to us, and it's wonderful to know that we've been able to meet your expectations. If you ever have any questions or need assistance in the future, please feel free to reach out. We are here to help!
- The Endurance Team
Reviewed May 5, 2025
These folks are always friendly and helpful. If the representative doesn't know the answer, they quickly find the answer for their customer. When facing the higher new car prices today, it is nice having help keeping what you already have on the road.
Hi Mau! Thank you for sharing your kind words about our team! We're thrilled to hear that our representatives have provided you with friendly and efficient service, and we're glad we could assist in keeping you on the road. Please feel free to reach out if there's anything more we can do for you.
- The Endurance Team
Reviewed May 5, 2025
My husband just passed away and I just found out we had Endurance. I love that I have it with my Jeep. I like cost-effectiveness of having it. It is hard to tell the other mechanics that you have Endurance and they try to get you to pay the full price.
Hi Kim. Thank you for sharing your experience with us during such a challenging time. We're truly appreciative to hear that you found our customer service to be supportive and our coverage cost-effective. We understand some confusion can arise with mechanics and appreciate your patience. We’re happy to have been of assistance, and your positive recommendation means a lot. Please don't hesitate to reach out if you need further assistance in the future.
- The Endurance Team
Reviewed May 5, 2025
I switched to Endurance due to the ineffectiveness of my previous auto warranty and their refusal to cover a repair that should have been covered. I saw one of their commercials and that's what prompted me to call. I was impressed by the rep’s knowledge of the product and just overall outstanding customer service. I wouldn't have any hesitations in recommending them.
Hi Jean-Pierre! Thank you for sharing your wonderful experience with Endurance! We're thrilled to hear that our commercial resonated with you and that your interactions with our knowledgeable and dedicated representative met your expectations. It's great to know that the quote process and sign-up were smooth and that you found our app user-friendly. We look forward to serving you as an esteemed member and welcome you to reach out if you have any questions as your policy takes effect.
- The Endurance Team
Reviewed May 4, 2025
I was checking online and although the price was a little high, Endurance seemed to be the best company to go with. Purchasing was a good experience and the reps explained everything.
Hi George! Thank you for taking the time to share your experience with us! We're happy to hear that the purchasing process went smoothly and that our customer service provided clear information about the benefits. We understand that cost considerations are important, and we're glad you found our benefits meaningful. Should you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving your needs in the future.
- The Endurance Team
Reviewed May 4, 2025
My truck was getting older and I’m getting older too, so I decided to get an auto warranty. My sister-in-law looked Endurance up, and it was the best match for me. I called them, and the person I talked to was friendly and helpful. She explained everything and she was not short-tempered or pushy. She made the process comfortable. So, that said a lot to me. I am on fixed income and the pricing works for me. It was a nice experience overall.
Hi Linda! Thanks for sharing your positive experience with us. We're thrilled to hear that our customer service team made the sign-up process smooth and easy for you. Understanding your personal needs is a priority; we're glad we could provide you a package fitting your budget.
Remember, we're here to assist you if you have any questions as you continue using Endurance. Your peace of mind matters to us, and we appreciate your sister-in-law's efforts in connecting you with our services.
If someone asks about your experience, feel free to share your story and let them know they can avoid pushy sales with us!
- The Endurance Team
Reviewed May 4, 2025
The warranty when I bought the van was expiring. I was not able to renew it so I started looking around because I’m close to my due date, and then I saw the reviews. Endurance is at the top of the list of all the different ones that are out there.
During sign-up, the rep and I talked for about an hour, back and forth, going through the whole policy. He was detailed and told me what they offered and all that, the benefits of going through Endurance. And answered any questions or concerns I had. And he said, if anything came up in the future, I can call him back or just call the 1800 customer service number and they'd answer my questions.
Then I got the email for the contract that evening by the time I got home.
Hi John! Thank you for sharing your wonderful experience with Endurance, especially with our sales representative, Desmond. We're happy to hear that our coverage options are meeting your needs and appreciate your feedback regarding the patient and thorough assistance you received. Should you have any further questions or need assistance, please do not hesitate to reach out. We're here to ensure your journey with us remains smooth and satisfying.
- The Endurance Team
Reviewed May 4, 2025
I had a great experience when I signed up for my auto warranty. I found Endurance while scrolling on the internet and didn’t really look at any other companies. The customer service I received was good.
Hi Stephen! Thank you for sharing your positive experience with Endurance! We are glad that our customer service team provided the quality support you expected. If you ever have any questions in the future, please feel free to reach out. Our team is always here to help!
- The Endurance Team
Reviewed May 4, 2025
No problem signing up with Endurance. When I had called to get the pricing, I wasn’t necessarily pressured because I wanted the extended warranty, but I was hoping to delay the activation period a little while because I still have another warranty plan on my vehicle. I wanted to set it up for future payment, and then 30 days after that it goes into effect, but I wasn't given that option.
Hi George! Thank you for sharing your perspective with us. We're pleased to know that you found the sign-up process smooth and hassle-free. However, we were disappointed to learn about your concern regarding the start of your payment and coverage date. We understand how essential it can be to align such details seamlessly with existing plans. Although a future start delayed feature isn't currently available, we appreciate your suggestion and will take it into consideration as we strive to improve our offerings.
If you have any other questions or require further assistance, please don't hesitate to reach out to our customer service team. We value your input and are here to help. Thank you for choosing Endurance, and we look forward to providing continued top-quality service.
-The Endurance Team
Reviewed May 4, 2025
I had Endurance for probably nine years, and their customer service was very good.
Hi Leon! Thank you for sharing your positive experience with returning to Endurance. We're thrilled to hear that our customer service has rekindled your trust in us. If you ever have any questions or need further assistance, we're here to support you anytime. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 4, 2025
Paying 259$ month and was not made aware to check what your NADA trade in value is before you purchase this insurance. If transmission, engine or large ticket repair is more, they will only give you that amount. I paid more because they said Infiniti know to cost more to repair. Transmission 7300$. They paid 1650$. That is the lifetime maximum liability. That is based on NADA value. Fine print there was 2 sections that addressed limits of liability. One said 60% trade in. Another section said 10k or less pending trade in value. There was another 3900$ repair not covered. 24 hours after I spent >10k in repairs, O2 sensors bad and another 490$. Obviously I canceled policy.
Hi Dolly. Thank you for taking the time to share your experience. We sincerely regret to hear about the challenges you faced with your coverage and the limitations pertaining to the valuation based on the NADA guidelines. Providing transparent support and effective solutions is our commitment, and it seems your experience fell short of that. Please reach out to our customer service team at feedback@endurancedirect.com. We are eager to review your situation more closely to address and rectify any concerns you might have. Thank you for your feedback as it helps us improve our services and ensure that similar issues are mitigated for future customers. Your patience is greatly appreciated.
-The Endurance Team
Reviewed May 4, 2025
I sold my house and moved across state. In the process, I sold one of the vehicles that I had covered by Endurance. In the process of moving, a lot of my paperwork got buried. I called about canceling the warranty, making sure it was done and making sure that the coverage on the vehicle that I kept was still good. It had actually expired and thankfully, I made that call. I still had coverage on the truck that I sold, which they were able to apply on my vehicle I kept, which was great.
When they started looking at what I had, they actually came up and said they could do that for me. They extended the warranty and transferred the time I had on the old vehicle to the new vehicle. I was very pleased. They did a very nice job of helping me out and I considered what they did above and beyond because I hadn't even thought of it. It's nice to know that there's people out there that still work hard at their job.
I'm now waiting for my hard copy of the policy to arrive at my new address because I gave my new address and phone number. I've seen a couple of emails from them saying, "We're glad you're with us," and it's nice to know that they’re still on top of it. I'm pleased with the service so far. I highly recommend them to anybody who ask me.
Hi Roger! Thank you for sharing your wonderful review! We're thrilled to hear you had such a positive experience with Endurance. Our team is dedicated to making transitions like yours as smooth as possible, and we're glad to have exceeded your expectations in managing your coverage. It’s fantastic to hear that the coverage adjustment was satisfactory. We’re eager to provide ongoing support for your needs and truly appreciate your high recommendation. If there’s anything more we can do, please let us know.
- The Endurance Team
Reviewed May 4, 2025
I was looking for full coverage at Endurance and I spoke to a person. They were pushing me for an initial package, which is a four-year plan with 48,000 miles. I do a lot of miles, and this doesn't work for me at all.
I had to actually say that I don't think that’s really not gonna work for me. And then, they finally offered the plan that I needed, which was a five-year, 100,000 miles. And I said, okay, now we're talking. Nonetheless, I still would take the service, but that wasn't good.
I previously had a CarShield, but their price changed. I had changed cars, and the price on the new car was gonna be too expensive. So, I was trying to find a good alternative. I didn't compare prices at that time because I didn't have a chance to do the in-depth.
In the past, I've had some extended warranties on cars. So I had an experience before with the type that Endurance offered. So I felt comfortable enough with them, they’ve been very good. It seemed like it was the highest level of coverage.
I do have the app right here, but I haven't done it with their website yet. It needs to be a little bit more developed.
Hi Cedric! Thank you for sharing your feedback with us. It's good to hear that you found a plan that suits your needs and that you appreciated the improved pricing and user-friendly app. We strive to offer understandable and fitting solutions for all our customer needs, and we're thankful for your patience during the selection process. If you have any more thoughts or ideas on how we could enhance the app further or otherwise improve your experience, please feel free to reach out to us at feedback@endurancedirect.com. We're always here to help.
Thank you,The Endurance Team
Reviewed May 4, 2025
The only complaint I have is you didn't explain well that on an older vehicle the total amount that can be paid out over the- 4 year contract can not exceed the trade in value of the vehicle. The follow up phone call I made for clarification was good and explained to my satisfaction.
Hi James! Thank you for sharing your feedback. I apologize for any lack of clarity regarding the contract details; understanding the terms fully is crucial and we're glad you received satisfactory clarification on your call. If you have further questions or need any assistance, please feel free to reach out. We're here to help.
-The Endurance Team
Reviewed May 4, 2025
I got a letter from Ford saying I may be out of warranty soon, because my car has a computer that they could see I was at 32,000 miles. I called them first, then I called Endurance. The person I spoke with was wonderful. She explained everything to me and all my questions were answered. I'm so glad I signed up with her because Ford never called me back. They said, "We'll be back to you,“ but never followed up. Aside from customer service, I chose Endurance for the product they offered, and I'm a difficult sell. When I had a call-in to Ford, I was gonna weigh the two. With Endurance, there was no pressure. Everything was explained perfectly and I walked away from the experience really satisfied. I had a better understanding of how it all worked. It really was wonderful with them.
Hi Florentia! Thank you for sharing your positive experience with us! We're happy to hear that you found our customer service to be responsive and informative. We strive to provide sincere and pressure-free interactions to ensure our customers feel confident and comfortable with their decisions. It's wonderful to know that we were able to meet your expectations, and we truly appreciate your kind words. Should you have any more questions, please feel free to reach out at any time.
- The Endurance Team
Reviewed May 4, 2025
I had just bought a nice used car. I want to be safe for the first couple of years, that’s why I decided to get an auto warranty from Endurance Warranty. The sales representative was great. I got a copy of the contract. I’m still under the 30-day period, so I don’t know what it will actually cover.
Hi Richard! Thank you so much for sharing your experience and recommending Endurance! We’re thrilled to hear that the sales rep made the sign-up process smooth and that you’re pleased with your coverage. It’s always our goal to provide our customers with the best service possible. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 4, 2025
My car is older, and as soon as I paid it off, it broke down, so I looked into an auto warranty. I looked at a couple of companies and listened to a couple of friends. One that I thought I would really be interested in had things it didn’t cover. Endurance may be like that, however, I hadn’t heard any bad reviews, so I went with them.
I signed up with Endurance a couple of days ago, and my experience was great. The representative, Elijah, was very informative and answered all my questions with clarity. I’m not an easy buy, but he was knowledgeable about the products and sold me on them.
I had spoken with friends who had their extended warranty packages, and they weren’t pleased. They said one thing in the beginning, and when they made claims, it was an entirely different story. I’m hoping Endurance does not do that.
Hi Mary! Thank you so much for sharing your positive experience with Endurance. We’re so happy to hear that Elijah made the sign-up process smooth and easy for you. Ensuring clarity and transparency from the start is something we greatly value, as we recognize the concern some may have in choosing an extended warranty provider. Your understanding and expectations are crucial to us, and our team is committed to maintaining the quality and trust you’ve come to appreciate. Rest assured, should you need support or assistance in the future, we’ll be here to ensure you experience continues to meet expectations.
- The Endurance Team
Reviewed May 4, 2025
I had a good experience with Endurance. The gentleman answered whatever questions I asked, so that gave me everything I needed to know. He sent me everything over email, so I could print it out. Now, I got a file folder full and placed some of them in the car. I chose a full coverage plan, and the price was reasonable. I'm satisfied.
Hi Barbara! We're thrilled to hear about your positive experience with Endurance! Our team is dedicated to providing straightforward setup and hassle-free interactions. We’re happy you found our rates reasonable and our customer service commendable. Thank you for sharing your feedback, and here's to many more satisfying years with Endurance!
- The Endurance Team
Reviewed May 4, 2025
I was seeing the advertisements on the three main ones. Endurance was one of them. I looked at all three of them, and I decided Endurance would suit me better. They told me their coverage, and it sounded good. The representative who helped me seemed to be well-versed in the whole company and what it had to offer.
I would rate my experience 4 stars for the simple reason. I got a letter about three days ago saying that they were gonna have to adjust my premium, and I should call them. I called them, and the girl that I talked to said she doesn't know why I got that letter. So I need to disregard it.
Hi Roger! We genuinely appreciate you sharing your detailed experience with Endurance. It's wonderful to hear that the sign-up process was both fast and informative for you. We're happy that our website and the expertise of our representatives left a positive impression. We apologize for the confusion surrounding the adjustment to your premium, and please rest assured that our team is committed to ensuring such information is conveyed more clearly to prevent any uncertainty.
If you have any further questions or concerns, don’t hesitate to reach out to us. We're here to help and ensure your time with Endurance exceeds expectations. Thank you for choosing us!
Sincerely,The Endurance Team
Reviewed May 4, 2025
The Endurance rep offered me a good deal on the plan that they had. He was good and the sign up took about 15 minutes.
Hi Juan! Thank you for sharing your great experience with Endurance! We're thrilled to hear that the purchase process was smooth and enjoyable, and that you appreciated our competitive plans. It's great that our representative made the process even better for you. If you have any further questions or need assistance, please don't hesitate to reach out. We’re here to help!
- The Endurance Team
Reviewed May 4, 2025
Signing up with Endurance was smooth and easy. I had run out of warranty, and the plan options were reasonable. They have excellent customer service. The book came in on time, and everything is clear.
Hi Reyn! Thank you so much for sharing your positive experience with Endurance. We're happy to hear that our sign-up process was smooth for you and that our customer service team has met your expectations. Our priority is to ensure our customers enjoy a hassle-free and transparent journey, so we're pleased that you have found our plan details clear and satisfactory. Should you need any further assistance, please don't hesitate to reach out. We're here for you anytime!
- The Endurance Team
Reviewed May 4, 2025
The customer service was really good. I didn’t have an issue with the quote. Everything was great. I love them.
Hello Mark! Thank you so much for sharing your positive experience! We are happy to know that our sign-up process met your expectations and that our representative provided excellent support. It's wonderful to hear you felt confident in your choice. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help!
- The Endurance Team
Reviewed May 4, 2025
I decided to go with Endurance honestly because I was a big fan of Danica Patrick who does their commercials. Their representative was very nice and explained everything very carefully to me. Still, I’m very happy so far with that decision. I live on a fixed income, and the cost of the warranty does take a little bit away from my groceries. I needed Endurance because I'm still not quite sure about the car that I bought. My car runs great but has more miles on it. Endurance Warranty gives me peace of mind. I'm very satisfied, and I have told a lot of family members about Endurance.
Hi Frederick! Thank you for sharing your feedback. We're thrilled that your experience signing up with Endurance and interacting with our customer service team has been positive. It's great to hear that the detailed assistance you received left a strong impression. We understand concerns about budget and appreciate your forward-thinking approach to vehicle protection. Knowing you have that peace of mind about your higher mileage car is exactly what we strive for. Your recommendation to family means a lot to us! Please feel free to reach out anytime if you need assistance.
- The Endurance Team
Reviewed May 4, 2025
From where we got our vehicle, Endurance was recommended. The girl we talked with during sign-up was very nice and helpful during sign-up. The only thing was that we didn't really care about having to wait for 60 days or a whole month before anything happened.
Hi Helen! Thank you for sharing your experience with Endurance! We are happy to hear that the sign-up process was smooth and that our customer service met your expectations. We understand the wait for your coverage can be less than ideal, but your feedback is incredibly valuable. If you have further questions or need assistance regarding policy timelines, please feel free to reach out. We’re here to help at any time.
- The Endurance Team
Reviewed May 4, 2025
I had a different extended warranty company, and Endurance called me. I found out my company was being sued because they're not honoring their contract with the people who fix the cars. When I called to cancel, their agent said she would check on something. She made calls in Reno, and the first call she made was Pep Boys, when they're not even certified to work on a vehicle. I canceled them and went to Endurance. Endurance explained everything, and I had a great experience signing up with them. Their price is a little bit more than my former warranty company but they're covering more, so it’s fine.
Hi Carol! Thank you so much for sharing your experience! We’re thrilled to hear that our team provided you with excellent service and a comprehensive explanation during your sign-up. We're proud to offer dependable coverage and support, and it’s fantastic to know you find value in your decision to choose our services over other options. We also want to thank you for recommending Endurance—your satisfaction is what drives us! Please feel free to reach out if you have any other questions or need further assistance.
- The Endurance Team
Reviewed May 4, 2025
My vehicle was not under warranty and it had got a few miles on it, and I have a couple of friends that have had some problems and that they paid a lot of money. Signup with Endurance was very simple, and customer service was very good. I was agreeable to the cost, and as long as the way they explained the claim options to me works that way, it is going to be great.
Hi Gary! Thank you for taking the time to share your experience with us. We're happy to hear that our straightforward sign-up process and clear explanation of benefits gave you the confidence to choose our services. We're committed to providing excellent service at an attractive price, and it's rewarding to know it resonated with you. Should you have any questions on the claims process or need further assistance, please don't hesitate to reach out. We're here to support you.
- The Endurance Team
Reviewed May 4, 2025
I went with Endurance for the price and the coverage of the warranty after seeing Endurance on TV. I now have CarShield, but Endurance won’t kick in until the 23rd of this month, and Endurance is just totally, totally better than CarShield. The customer service was excellent. The lady I talked to explained everything and was awesome.
Hi Yolanda! We're happy to hear that you had such a positive experience with Endurance. It's wonderful that our representative provided exceptional customer service and clarity. We're thrilled that you're happy with your plan and feel confident in your choice. Thank you for recommending us—your feedback means the world to us!
- The Endurance Team
Reviewed May 4, 2025
What made me decide to go with Endurance is that I did not have to deal with the warranty company, and that dealership can deal with claims. When I signed up for the policy, I spoke with a representative from Endurance and it was positive. Afterwards, I bought the policy.
Hi Shyla! Thank you for sharing your experience! We’re thrilled to hear that you found working with our representative reassuring and that the process was seamless for you. It's great to know that your initial interactions were positive and left an impressive mark. Should you have any more questions or need further assistance, please reach out. We’re here to support you anytime you need it.
- The Endurance Team
Reviewed May 4, 2025
But any other thing that I've called for doesn't seem to be covered. So, I don't know if I'm necessarily getting the maximum benefits from my plan.
Hi Melissa. Thank you for sharing your experience with us. We're pleased that your AC repair claim was handled smoothly and that most of the expenses were covered. However, we're sorry to hear about the difficulties you've had with other claims, such as the radiator and starter issues. We understand your concerns, especially with an older vehicle that may require frequent repairs.
Please reach out to our team at feedback@endurancedirect.com so we can look into your coverage details and discuss possible adjustments that better fit your needs. Please don't hesitate to give us a chance to enhance your plan experience!
Thank you,The Endurance Team
Reviewed May 4, 2025
I just paid a very large amount for what I thought was a pretty simple repair, so I looked into Endurance Warranty.
The sales rep told me what the insurance provides and answered my questions, but I don’t know anything more than that because he explained something to me that I know nothing about.
I don’t know if everything was accurate as far as what is covered. What is not covered, of course, I understand that. I don’t think they’re gonna replace my tires when they wear out.
I do have a copy of the contract. It was emailed to me but I have not opened it and read the policy carefully. That’s my next step.
Hi David! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative was knowledgeable and able to address your queries effectively. It's reassuring to know that you've received your contract for any future reference. We look forward to supporting you with your coverage.
- The Endurance Team
Reviewed May 4, 2025
Endurance seems to have pretty good service. They were perfect over the phone and they were able to answer all my questions. The coverage was excellent. I have a mid-range, very expensive car and it doesn't have a lot of mileage on it. Overall, my experience was fine.
Hi Paul! Thank you for sharing your fantastic review of your sign-up experience with Endurance! We are happy to hear that our team addressed all your questions efficiently and that the coverage outlined met your expectations. We continuously strive to provide excellent service and support, and we're thrilled that your journey with us is off to a promising start. If you have any more questions or need assistance, please feel free to reach out at any time. We're here to help!
- The Endurance Team
Reviewed May 4, 2025
Me and my wife went in to have our vehicle repaired and they denied our claim saying that our policy was no longer good and that we had reached our limit, but they still kept taking money off our bank account for eight months knowing the above and never informed us at all about anything. We didn’t find out about any of it until we took our vehicle in for repairs a few days ago when the mechanic told us what they said. Endurance refused to refund our money back for the eight months that they had been taking out of our bank account, which they should of stopped doing eight months ago knowing that they were not going to cover the vehicle no more.
Endurance is as crooked as the day is long. Me and my wife damn sure won’t ever use them again, and we don’t recommend them to anyone else. They will keep taking your money even after knowing they won’t cover you and will not inform you of a damn thing about it until you go to the mechanic for repairs and get an unpleasant surprise. CROOKS!!!
Hi David! Thank you for sharing your experience with us, and we deeply regret the difficulties you've faced. It's troubling to hear about the unauthorized charges and lack of communication you received regarding your coverage. Your situation does not reflect the service standard we work to maintain, and getting to the bottom of such experiences is essential. Please reach out to us at feedback@endurancedirect.com so we can thoroughly investigate these matters and take appropriate action to resolve this for you. We value your feedback as it kindles our constant strive for improvement and trust realignment. Thank you for bringing this to our notice, and we're sincerely sorry for the trouble this caused you and your family. We look forward to assisting you soon.
— The Endurance Team
Reviewed May 4, 2025
I called Endurance, and it sounded good. So, I went and bought it. But as it turned out, I called the other day and told them that I have never received a policy or a membership card. And the lady who answered was really helpful. And the problem was they had my email address incorrect. So far their customer service is good.
Hi Sandra! Thank you for sharing your positive experience with us! We’re glad to hear that our customer service team was able to resolve the document issue quickly. It’s wonderful to know you’ve been impressed with the support offered. Please feel free to reach out if you need any further assistance. We're here for you anytime!
- The Endurance Team
Reviewed May 3, 2025
I decided to keep the vehicle that I’ve had and protect it for another few years through Endurance. The person I spoke with on the phone was very knowledgeable and good. They reached out to me within a day and I was impressed by his knowledge of the product and the patience he had in answering my questions.
Hi Robert! Thank you for taking the time to share your experience with us. We're thrilled to hear that our representative left a positive impression with their knowledge and patience, and that you found our benefits and sign-up process straightforward and reassuring. These qualities are exactly what we aim to provide and we're so glad it was mirrored in your interaction. If there's anything more we can do to enhance your experience or if you have further questions, please don't hesitate to reach out. We look forward to continuing to support you in keeping your vehicle protected.
Thank you,The Endurance Team
Reviewed May 3, 2025
We had Endurance several years ago, and unfortunately, we had to leave for a while. Then our car went down, and that cost us about $1900. So, we decided to sign up back with Endurance. The representatives were great, very knowledgeable, and friendly. They knew what they were doing. Our coverage is the same as it was three years ago. If there is something that happens to the car, all we need to do is take it to our mechanic, let him know we have Endurance, get the estimate, and then get back to Endurance.
Hi Sharon! Thank you for sharing your positive experience! We are happy to hear that our representative was able to ease your concerns and tailor a payment plan that suits your needs. It is important for us to ensure our customers are comfortable and well-informed about the steps to take like verifying the acceptance of our policy by your mechanic. Remember, we are always here to help with any questions you might have about your coverage. We look forward to continuing to support you and your vehicle.
- The Endurance Team
Reviewed May 3, 2025
The Endurance Warranty sales representative, service, and coverage were all good.
Hi Clyde! Thank you for sharing your positive experience! We're pleased to hear that you're happy with our service and coverage. We aim to continue providing the high-quality service you expect and enjoy.
- The Endurance Team
Reviewed May 3, 2025
Everything has been great with Endurance so far. We haven’t needed to use anything yet, but when I first called, the gentleman named Stanley, He was great. He was very patient since I didn’t have all the information I needed. I was calling to explore options, but before I even finished, he had me convinced.
He did a great job. Then I started wondering if I’d made the right choice, so I called the other company since I had 30 days to decide. In the end, I talked myself back into sticking with it.
Hi David! We're happy to hear about the positive experience you've had with Endurance. Thank you for highlighting Stanley’s excellent customer service during the sign-up process. We always strive to ensure our representatives are patient and informative. It's great to know you feel assured and confident choosing our coverage for your son's vehicle. Your feedback on the comprehensive plan provided for cars with higher mileage is much appreciated, and we’re pleased it provides you peace of mind. Should you have any more questions or need further assistance in the future, please don't hesitate to contact us. We look forward to continuing to serve you.
- The Endurance Team
Reviewed May 3, 2025
I like the coverage at Endurance. They were good to me over the phone and they answered all of my questions. The pricing I was able to get from them was excellent.
Hi Jackie! It's wonderful to hear that you had such a positive experience with Endurance! We are happy to know that you found our coverage and pricing excellent and that our phone representatives were able to assist you so effectively. Your satisfaction is important to us, and we are always here to support you with any further questions you might have.
- The Endurance Team
Reviewed May 3, 2025
Jamal was the customer service rep I dealt with during signup, and I was very well pleased with the experience. He explained everything in detail. I asked him to wait because I wanted to discuss it with my wife, and he did. I did not call him back with an hour as I told him since I was busy, but he called me in about two and a half hours later. He is a good, very well-versed salesman.
Hi Robert! We're happy to hear about your positive experience! We're thrilled that our representative, Jamal, was able to provide you with the detailed, respectful service you deserve. Your satisfaction is our top priority, and it’s genuinely encouraging to know you felt valued and well-informed. If there's ever anything more we can do for you, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 3, 2025
I don’t really know too much about Endurance Warranty yet. We just got it for a newer car – a 2023 Chrysler Pacifica disability van – full of all these computer parts and everything.
The signup process was very good. We printed off the book. The man with customer service was very friendly and explained things. It was fine. He even told me about warranties with Chrysler, so that was good.
I’m hoping this is a good thing. I looked at the pay company that goes through, and they weren’t known very well, which had me wanting to cancel it. Overall cost is good, so we’ll see.
Hi Wendy! Thank you for your thorough feedback. We are thrilled to have you as a part of the Endurance family with your 2023 Chrysler Pacifica covered. It’s wonderful to know that you found our sign-up process seamless and had a friendly interaction with our customer service team. We're grateful for your optimism about future interactions with your protection plan and remain committed to providing reliable coverage and support. Your positive expectations mean a lot to us, and we're here to assist if anything needs further clarification in the days ahead. Please feel free to reach out anytime. Welcome aboard!
- The Endurance Team
Reviewed May 3, 2025
Our experience in signing up with Endurance Warranty was very easy and surprisingly pleasant. It seemed to me that Endurance has a better system and better coverage which I was looking for. The representative was excellent and very thorough. She explained everything in detail and kept checking if I had questions. Their price was very competitive. I am comforted to know that if something goes wrong, I won’t have a large out-of-pocket cost.
Hi Peter! Thank you for sharing your wonderful experience! We're happy to know that the process of signing up was pleasant and that our representative could provide you with complete information and support. It's fantastic to hear that our coverage and pricing met your needs. If you have any other queries or need further assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 3, 2025
Based on the reviews I read, I figured that Endurance would give me a good deal. I signed up and the customer service was very good. My monthly payments are affordable.
Hi Donna! Thank you for sharing your positive experience with Endurance. We're happy to hear that our customer service team was able to assist you so well during your sign-up. It's great to know that you're finding the pricing affordable and that we've met your expectations so far. Should you ever need to use your coverage or have any questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 3, 2025
I have seen Endurance advertised on TV, and then my cousin recommended them. Since my car was a 2010, I thought that Endurance would be the better one for me. The sales rep who helped me was an A1 salesman. I like the way he explained everything to me. He explained to me that I had a 30-day waiting period or a thousand miles. Also, I like the coverage I got because some warranty companies do not offer that extensive coverage.
Hi Bertha! Thank you for sharing your experience with us! We're happy that our representative made the process smooth and informative, especially for your first-time coverage needs. It's fantastic to hear that the package suitable for your vehicle was well-explained and provided you the peace of mind you're seeking. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to ensure you continue enjoying worry-free driving.
- The Endurance Team
Reviewed May 3, 2025
I’m glad that I have Endurance on my car, and they actually provided good details and good information during the sign-up. Everything else was clear, and I got coverage for five years or 60,000 miles, so that’s good.
But one of the things that I did not know when I purchased it, and it may have been explained, but I don’t recall, was that you guys have a waiting period that is one month and 1,000 miles. I thought the 30-day wait combined with the requirement of 1,000 miles was a little bit onerous. To me, it should either be the time or the mileage, but not requiring both. You could drive 1,000 miles, but if it hasn’t been a month, it still doesn’t cover any problems.
Hi Steven! We're pleased to hear that Endurance brings you peace of mind with its coverage. We apologize for any confusion regarding the activation requirements. Your feedback about the wait period and mileage requirement is appreciated and will be considered seriously. We're glad you found the signup process straightforward, despite this oversight. Our team strives for transparency and clarity with all our customers' needs. Should you have further questions or need assistance about the activation criteria, please don't hesitate to reach out—we're here to support you. Welcome to Endurance!
- The Endurance Team
Reviewed May 3, 2025
I searched the internet and picked the best warranty that everybody is recommending. Applying with Endurance was really easy, and they were very personable, knowledgeable, and patient on the phone. Pricing was reasonable, too. It was great signing up with Endurance.
Hi George! We're thrilled to hear about your positive experience with Endurance. It's wonderful to know that you found the application process easy and our phone interactions excellent. Thank you for highlighting our team members’ personable and knowledgeable approach, as well as our clear coverage explanation and reasonable pricing. Your feedback motivates us to continue offering outstanding service. If you have any questions, we're always here for assistance.
- The Endurance Team
Reviewed May 3, 2025
My car was out of warranty, and getting Endurance seemed like a good idea. The signup went well. They answered all my questions, explained stuff and they sounded great.
Hi Dennis! We’re thrilled to learn you had a positive experience with our sign-up process and found our commercials and pricing fair and compelling. Your belief in the potential peace of mind provided by our coverage greatly motivates us, even if you haven’t yet needed to put it to use. Should any questions or unforeseeable circumstances arise, we are here to assist you. Thank you for choosing Endurance, and we look forward to continuing to meet your expectations!
- The Endurance Team
Reviewed May 3, 2025
Endurance emailed my phone and blowing it up, and I was looking for something for my wife’s car, I thought, why not give them a shot? Her warranty ran out, so I figured I better get something on it. I usually just buy her a new car once she gets 100,000 miles, but she really likes this car and wanted to keep it. I had to make two little repairs on it. As long as it’s under warranty, I very rarely ever have a problem
The sign-up process was really good. The lady was really sweet and nice. I couldn't ask for any better. The price wasn’t that bad, and the plan seems pretty decent. I don’t even think I’ve had the policy a month yet, and I haven’t had a claim, so I don’t know how that part’s going to go. Hopefully, I don’t ever even need it.
Hi Jefferson! Thank you for taking the time to share your experience with us. We're thrilled to hear that you've had a smooth and pleasant sign-up process. It's great to know our representative made the interaction enjoyable for you. While we understand you haven't made any claims yet, we're committed to ensuring you'll receive satisfying service should the need arise.
If you have any questions or if there’s anything more we can do to enhance your experience with us, please don’t hesitate to reach out. We aim to provide the best coverage experience possible.
We appreciate having you as a customer and look forward to this being a positive and fulfilling journey with Endurance.
Thank you,The Endurance Team
Reviewed May 3, 2025
My car is getting old, and I didn’t have a good warranty, which is why I looked into an auto warranty. With me being disabled and not getting out very much, I wanted to have something reliable. I felt comfortable with Endurance after talking to the sales representative. He was very nice and considerate of my needs. At first, I was reluctant, and then he thoroughly explained everything to me, including how long the warranty would last. He went over it not one time, but two times. After we discussed it, he went over it again. Then, after I said, “Okay. I'm going to try it,” he went over it once more. He was very thorough.
Hi Mary! Thank you for sharing your positive experience with our team! We're thrilled to hear that our representative was attentive and thorough, addressing all your concerns to your satisfaction. It's great to know that the coverage offers you peace of mind, especially with your focus on crucial components. We appreciate your trust in Endurance and are here to support you with all your vehicle protection needs.
- The Endurance Team
Reviewed May 3, 2025
I just saw Endurance on TV, and it seemed to be pretty popular. Signing up was good. They knew their stuff. When they went over the coverage with me, it sounded good, and I liked it. The pricing is about right.
Hi Kevin! Thank you for sharing your experience with Endurance. We're happy to hear that our representative was able to provide you with clear and helpful information and that you found our pricing reasonable. We're committed to maintaining such standards in the future and look forward to supporting you along the way.
- The Endurance Team
Reviewed May 3, 2025
Getting an auto warranty is something that I've been thinking about doing for a while. I was googling it and was gonna look into a couple of places. Next thing I know, I got a phone call. She called first and was very nice about it, didn't try to push me into something I didn't want, and the price was what I could afford, so I went with Endurance.
Thanks for sharing your experience, Ronald! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- Endurance
Reviewed May 3, 2025
I've got a 2017 Hyundai Sport and the sign-up process with Endurance was fine. The lady that I talked to was Rose and she was good there. I've got the premium thing and it covers everything, all the way down to a key fob. I'm happy and satisfied. It could be cheaper though. When I first started with Endurance, it was $80. That's what it wound up being the last time I had it. This time, it's $149 and that's a little expensive. I've been a prior member on two separate occasions for the last seven years.
Hi, Larry. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions or would like to discuss your experience further, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed May 3, 2025
My mother‑in‑law had Endurance, so I just went with it myself. I didn’t check out anybody else. Setting it up was easy, and the rep was very nice. It took half an hour, if that. I signed up for the best plan they had. I’m not sure if I’m supposed to get anything in the mail, but I do have it on my phone.
Thank you for the kind words and for choosing Endurance, Cathy! We're so glad to hear your experience has been smooth so far. For your convenience, we send plan documents via email, and you can also view everything anytime through our Customer Portal or mobile app. If you ever need help accessing your info, just let us know!
- Endurance
Reviewed May 3, 2025
I called back with the mileage information from when I bought it and when it was serviced. The second person I spoke with walked me through everything, and I was happy in the end.
Thank you for sharing your experience with Endurance, Dennis! We understand that initial misunderstandings can be frustrating, and we're glad to hear that our team was able to provide clarity and ease your concerns upon your follow-up. It's great to know that once everything was sorted, you found our customer service to be efficient and reassuring. We appreciate your trust and look forward to serving you with the same level of service in the future.
- The Endurance Team
Reviewed May 3, 2025
I googled and saw a lot of things on the internet but Endurance was rated number one so I picked the one that I thought was the best. I got their basic plan, engine, train and AC. The rep was very nice and polite. She was military like me. Overall, they’re very good.
Thank you for the 5-star review, Evan. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 3, 2025
We got my niece a nice Chevy truck with low mileage because she is going to college. I wanted her to be protected when she's away at school so we decided on getting Endurance. The sales rep was good. I started signing up a couple of months ago but I did not complete it. They made a couple of follow-up calls. He explained everything and sent the paperwork over. It was quick and easy. The coverage is good. Having Endurance gives peace of mind that she can go to school and I don't have to worry about anything.
Hi there. We're thrilled to hear about your positive experience securing coverage for your niece's Chevy Trax. If you have any future questions or need assistance, please do not hesitate to reach out. Wishing your niece the best for her upcoming school year!
- The Endurance Team
Reviewed May 3, 2025
Cost to repair a vehicle made me look into an auto warranty, and signup with Endurance went fine. They were good at explaining everything to me over the phone. Their pricing was all right, too.
Hi, Phillip! Thank you for sharing your experience after signing up with Endurance. We're pleased to hear that our representative helped make the process informative and smooth for you and that you found the pricing satisfactory. Though you haven't needed to use our services yet, we're glad your initial experience was positive. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to supporting you and your vehicle in the future!
- The Endurance Team
Reviewed May 3, 2025
I had a AAA warranty that had expired, and they weren’t renewing it. I compared a few options, and the Endurance program most closely matched my previous AAA warranty.
Customer service was great and explained everything. Since I had previous experience with a AAA warranty, I had some questions. The gentleman was able to answer those for me. Even though I wasn’t planning to buy right away, the pricing and extensive coverage convinced me to get it while on the phone.
I have a year of elevated level of membership that includes car rental, towing, tire damage reimbursement.
Thank you so much for sharing your positive experience with Endurance, Jason. We're thrilled to know that our customer service met your expectations and that the explanation provided during your sign-up process helped you feel confident in your decision. Should you need any further support, feel free to reach out. Your confidence and satisfaction mean a lot to us!
- The Endurance Team
Reviewed May 3, 2025
My car is getting a little older and repairs can be expensive, so I took an auto warranty from Endurance. The lady I talked to during the purchase went through everything and she answered all my questions. She was also able to give me a reasonable price. She was great.
Thank you for your wonderful feedback, Gregory! We're thrilled to hear that our representative made your purchase process smooth and informative and we appreciate your recommendation. Feel free to reach out if you have any questions or need assistance in the future.
- The Endurance Team
Reviewed May 3, 2025
I've had my 2021 car with Endurance for a while now. And since I traded it in, I got a new vehicle and I wanted to continue. Having Endurance wasn't bad at all. It was simple and easy to sign up. The guy didn't try to entice me to do something I didn't want to do. He was very professional. Plus, I had it on my other vehicle, anyway.
Thank you for the 5-star review, Eugene. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 3, 2025
I chose Endurance for the price. It took a little back and forth, but we ended up in a good spot. The coverage is what I was expecting because it's an extended warranty on the vehicle.
Thanks for sharing your experience, Paul! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- Endurance
Reviewed May 3, 2025
Looks to be a good program. The security of an extended service contract is new to me. So far I like having it. The cost & lack of quality in autos makes me keep my car longer. The other service contracts that I’ve been looking at do not have the same numerous options that Endurance offers.
Hi, Michael. Welcome to the Endurance Family! Thank you for choosing Endurance and for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed May 3, 2025
Well, I didn't get a chance to look at the other companies like Car Shield. I was pressured into signing up, I was told that the other companies are all priced the same. So I will try Endurance and if I find another company less expensive I will cancel. The young man was very nice and he did explain the payment options and what they all covered. He did his job well. But I still wonder if there's a less expensive plan out there.
Thank you for your feedback, Alma. It's great to hear that our representative was courteous and provided detailed information about the payment options and coverage. We understand the importance of making cost-effective decisions, especially when exploring comparative options. Should you have any more questions, need clarification regarding the provided plans, or want assistance in exploring alternatives within our offerings, please feel free to contact us. We’re here to help ensure your peace of mind with the most suitable plan.
- Endurance
Reviewed May 2, 2025
Just had my truck repaired. The parts they used were about 1200. The 600.00 part was covered by the warranty in the morning then not covered in the afternoon so of the 1900 repair cost Endurance paid nothing for rear rotors, breaks and sensor and hub and seal.
Duane, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Thank you, The Endurance Team
Reviewed May 2, 2025
I asked for a general list of covered items. Kim was AWESOME!!! Not only did she go over a list of covered items, she was extremely patient, as I was writing a list. Kim was knowledgeable, professional, bright and you could hear her smile through the phone!!! If I have to call back, I will DEFINITELY ask for Kim. You rock girl!!!
Hi, Paula. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 2, 2025
Pushiest, rudest saleswoman I've ever encountered. I called shopping for quotes and this woman liked to hear herself talk for one, secondly, when she finally got to the point of numbers, I said thank you but she wanted me to sign up on the spot or I would lose the rate. I told her I felt cornered and didn't want to make a decision impulsively. After 40 minutes of her rambling of stories and persuasive tactics, I said I was not going to sign anything immediately. She very rudely and condescendingly said "Well, good luck to you, GOOD LUCK!" and hung up. Definitely left me saying 'wow, that's how they treat potential customers?' I seriously hope that was a one-off and they use that monitored call as an example of how NOT to go about sales. Such a turn off.
We sincerely apologize for your recent experience, Nicola. This type of interaction is not reflective of the level of service we strive to provide our potential customers. We truly value your feedback and will utilize your insights to address this internally. Please reach out to feedback@endurancedirect.com if you'd like to discuss your experience further. Thank you for bringing this to our attention and giving us the opportunity to improve.
- Endurance
Reviewed May 2, 2025
Due to financial problems they worked with me so that I would have continued coverage. I would recommend Endurance to anyone. The staff was very courteous and polite. The person that I'm working with (Izzy) was informative and wonderful.
Joseph, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 2, 2025
We purchased a vehicle with so many electronics on it, so I got an Endurance Warranty to make sure it was covered. I had Line 5 who was going to be handling the billing, but I got a notice that the company canceled it. I’m assuming that Endurance canceled my Line 5 payments, because the lady I was talking to said that they may or may not be using Line 5. I haven’t heard anything since last Thursday, and nothing new has come into my computer.
Thank you for sharing your experience with us, George. We're thrilled to know that you felt good about the coverage and customer service you received during the sign-up process. However, we apologize for any confusion regarding billing. We are here to help, and we urge you to reach out to our team directly. It’s our priority to make this process as straightforward as possible and to ensure all your concerns are resolved. Thank you once again for your feedback; your satisfaction is important to us.
- The Endurance Team
Reviewed May 2, 2025
My car started making a rattling noise, so I took it to one of the repair shops on their list. The repair shop told me that since it was a foreign car, take it to a dealership. I took my car to the dealership, they contacted Endurance with the issue. Both issues that the dealership stated are listed on my plan coverage, but the repair was denied. They told my daughter who took the car to the dealership that it was existing issue (it was not). When I called they told me that it was not anything actually wrong with the wear & tear of the part but something internally, so they would not cover it. Do not give Endurance your money, choose another warranty company! STAY AWAY FROM ENDURANCE!!!!
We’re sorry to hear about your experience with your claim, Michelle. We’d love the opportunity to review your coverage and provide more information. Please contact us at feedback@endurancedirect.com so we can offer personalized support and see what we can do to make things right.
- Endurance
Reviewed May 1, 2025
I acquired an Endurance contract with the expectation of receiving reliable coverage for my vehicle; however, my experience has been profoundly disappointing. After I took my automobile to an ASE-certified repair shop for necessary repairs, the shop submitted a claim on my behalf, which was subsequently denied by Endurance. The reasons provided for the denial were "too many miles" and "wear and tear." It is particularly ironic that one of the essential components requiring replacement is explicitly covered under my contract, yet the claim was still refused. The ASE-certified mechanics expressed that they had never encountered a similar refusal from Endurance with any claim.
Furthermore, the customer service experience with Endurance has been among the most unsatisfactory I have ever encountered. Should I attempt to file another claim, I am concerned that I will face the same justifications regarding "too many miles" and "wear and tear." I purchased this contract to protect my vehicle up to 134,000 miles, while I currently have only 92,000 miles on the odometer.
This situation represents a troubling trend: the company makes assurances of extensive coverage but fails to fulfill these promises when it matters most, all the while continuing to collect monthly premiums. As an employee of one of the largest organizations in my state, I feel compelled to advise my colleagues and friends to exercise caution and consider alternatives to this company. They appear to be adept at finding excuses to avoid honoring claims. My research indicates a significant number of complaints against them, and it is noteworthy that they are not even a member of the Better Business Bureau. This speaks volumes to me about the company and the culture.
Thank you for sharing your experience, David. We're sorry to hear about your frustration. While we know claims decisions can be disappointing, they are based on the specific terms and exclusions of your contract. We'd be happy to take a second look and clarify any part of the decision. Please contact us at feedback@endurancedirect.com, and we'll ensure your concerns are fully reviewed
Sincerely, The Endurance Team
Reviewed May 1, 2025
I bought this extended warranty in February. Couldn't use it for 1k miles and 30 days. After the 1k miles and 30 days and paying them 2 upfront, then 115.00 for the next month's payment. I needed my daughter's car repaired and, after several calls to make sure certain things were taken care of, it wasn't. I was told by numerous people at Endurance that YES, these repairs are covered, and I have dates and names of who all I spoke to.
When the car went into shop for repairs, I am told none of this is covered after being told by numerous amounts of their own employees told me yes! Now I am told it was in probation period, so I clarified the dates it was out of probation by 1 day, and they said now that after an attitude from the representative, she said I would contact the adjuster. I should have listened to the garage when they said they were not going to pay they never do, it's all a scam, consumer fraud. I have contacted a lawyer, and I will be joining the class action, so my recommendation is to avoid these companies at all costs. I will also be contacting my state congressman
Hi, Leonard. We’re sorry to hear about your experience and understand your frustration. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address your concerns. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you, The Endurance Team
Reviewed May 1, 2025
I posted an earlier review but wanted to post again. Endurance agreed to pay for the transmission on my 2017 Traverse. I had only had the warranty for less than two months. It has now been repaired by my local Chevy dealer and works great. I am so elated I purchased this program and would gladly recommend it to anyone considering such warranty. Fantastic program and easy to work with. Thanks Endurance.
Thank you so much for sharing your experience! We're thrilled to hear about your positive claims experience. It's our goal to offer not only comprehensive coverage but also peace of mind and satisfaction. If there’s ever anything else you need, please feel free to reach out. We’re always here to help!
- The Endurance Team
Reviewed May 1, 2025
I haven't got the chance to get y'all to help but as far as your service online and talking to a representative that part is can say you all did a great job. We will see one of these days how you guys stand behind the name, like I said I ain't got the chance to try the insurance part of it yet but when I do and I'm happy with it then I'll give another survey about how good you are
Hi, Lex! Thank you for sharing your 5-star review with us. We're happy to know that your initial interactions with our online service and representatives have been positive. We are here to support you every step of the way when you're ready to utilize your coverage plan. We look forward to assisting you in the future!
- The Endurance Team
Reviewed April 30, 2025
I got full coverage from Endurance. I compared them to CarShield and they seemed to be a lot better. For a little bit less, you get more coverage. I sent a request for a quote online and followed up with me right away, in a couple of days. The rep was very easy to talk to. I asked him a bunch of questions and he answered them. I was very satisfied with our communications. Overall, the process was very easy, and the experience has been very good. I would recommend them.
Thanks for sharing your experience, Roland! We're glad to hear that the sign-up process went smoothly and are happy to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed April 30, 2025
I had Endurance Warranty when I bought my car. The rep was polite and well-informed. She told me I was covered from bumper to bumper and told me about the roadside stuff. I asked her several questions about the car if something happened with the electronics, and she said everything will be taken care of. In the 47 years that my wife and I have been married, we’ve never bought any kind of extended coverage. But being on a fixed income, we felt getting it is a better deal than buying a new car.
Thank you for sharing your wonderful experience with us, Roger! We're thrilled to hear that signing up with Endurance was a smooth and pleasant process, highlighted by the knowledge and kindness of our representative. Here’s to many more years of peace of mind. If you have any further questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed April 30, 2025
Signing up with Endurance was easy and simple. I knew what I wanted and the price wasn't that bad, so I took it. Customer service was friendly. He informed me about everything and told me everything that was covered under the warranty.
With Endurance, I have a $100 deductible. Not a big deal. The payment seemed okay, so I didn't really choose so much. I just figured out that it wasn't too bad, so I took it.
Hi Rainer! Thank you for your positive feedback! We're happy to hear that you found our sign-up process straightforward and appreciate the friendliness and informativeness of our customer service team. We're glad we could offer a plan that suited your needs at a reasonable price. If you have any questions or need further assistance, please feel free to reach out to us anytime. You'll have peace of mind knowing we’re dedicated to supporting your vehicle.
- The Endurance Team
Reviewed April 30, 2025
This is my first time using Endurance, I thought I had a 100.00 deductible and I was told my bill would be 220.00 because Endurance was only going to allow 26.00 for the part needed. This has been a waste of my money. I am going to cancel my policy and take my chances.
Hi Bonnie. We sincerely apologize for the frustrating situation you've encountered and the expense that differed from your understanding. Our goal is to ensure that all customers have clarity on the scope of their coverage, and regretfully, this seems not to have been your experience. We'd be grateful for the opportunity to review this situation further and address any misunderstandings or necessary corrections. Please connect with our team directly at feedback@endurancedirect.com so we can assist you promptly in finding a satisfactory resolution. Your feedback is invaluable to us, as it helps sculpt better service and support for all our clients. Thank you for bringing this matter to our attention, and for allowing us the chance to address your concerns personally.
-The Endurance Team
Reviewed April 30, 2025
I had been taken by another company and saw Endurance on tv so I called a rep and purchased the plan after the time and miles expired to get coverage. I got a code, took my car to dealership where I had purchased the car, they checked out the car and called endurance. They sent an adjuster out that told them I would need to authorize a tear down which I did still waiting on decision. They also said maximum coverage would be no more than 2400 dollars for the year. The inspection is 900. The torque is 1700 plus the sensor of which I don't know yet. Still in limbo but not what I was told when I bought the policy. We will see how I feel about the company when they decide. Jerry **
Hi Jerry. We appreciate you reaching out and sharing your current experience with us. It's clear you're expecting a particular level of service, and it's important to us that we meet and hopefully exceed those expectations. We understand waiting for a decision about repairs can be frustrating, especially when the costs vary. We're eager to clarify coverage and costs accurately and help you track the status of your authorization swiftly. We'd love to address this matter in more detail; please email us at feedback@endurancedirect.com, and a team member will assist you as soon as possible.
Thank you for your patience and understanding,The Endurance Team
Reviewed April 30, 2025
The dealership told me they accepted Endurance and they’ve never had any issues with them. The signup was good, but I wish there was a way to make it faster 'cause I was at work, and I was in a rush to get it done.
Hi Tarik! Thank you for sharing your experience with us! Your positive comments about our reputation at the dealership and our reliable service boost our team's motivations. We're happy to hear that you've found our customer service satisfactory, though we note that time constraints made for a more challenging sign-up experience. We appreciate your constructive feedback, which helps us strive for further improvements. If there's ever anything we can do to assist you or if there's a way we could earn a full 5-star rating from you in the future, we welcome your input. Please don't hesitate to reach out anytime. We look forward to providing continued assurance and value!
Thank you,The Endurance Team
Reviewed April 30, 2025
I had Endurance in the past so I got them again. Coming back on board was great. It felt like home. Their rep was professional, courteous and very knowledgeable. Endurance’s price could always be cheaper. I shared with a random customer at the dealership about Endurance. I told him the least they can do is get a quote. And if it's not for them, it's not for them.
Hi Juan! Thank you for taking the time to share your experience! We're thrilled to know that our team provided you with excellent service and made you feel welcome during your sign-up. We truly appreciate your kind recommendation to others and for encouraging future customers to get a quote. We continually strive to improve our pricing while maintaining high service standards, so we value your feedback on this. If there's any way we can enhance your future experiences or if you have any questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 30, 2025
I buy used cars these days and I was looking to buy another one. The people at Enterprise said they were better than CarShield. They seem to have a little better rating and the rep was very professional and knowledgeable. So those two things impressed me.
I received the contract but it was very small writing. My glasses aren’t very good and I was hoping to see something from an email on the benefits. Other than that, it was a good experience for me and I would tell my friends to check it out.
Hi Luis! Thank you for sharing your experience with Endurance! We're happy to hear that you had such a smooth and professional experience during the sign-up process. It's fantastic that you received helpful information from your representative and found our service easy to navigate. We appreciate your confidence in us and your willingness to recommend us to friends and family. Regarding the small text on your email contract, please know that you can always contact us for any clarifications you need. We're thrilled to have you with us and encourage you to download our app whenever you're ready, as it can enhance your ownership experience. Welcome to the Endurance family! If you need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed April 30, 2025
I was looking for a bumper-to-bumper and add-on coverage, and I found Endurance on the internet and got signed up about three years ago. The signup was easy, and the customer service was good. And when I actually filed a claim, it was exceptionally easy. The dealer handled everything for me.
Hi James! Thank you for sharing your experience with us! We're thrilled to hear that the claim process was straightforward and handled smoothly by your dealership. We're committed to providing valuable protection plans, and it's great to know our customer service didn't fall short. While we understand concerns regarding cost, we are always looking for ways to provide the best value and experience possible. If there's anything more we can do or if you have any further inquiries about extending your coverage, please don't hesitate to reach out. We appreciate your feedback and are aiming to earn that full 5-star rating!
- The Endurance Team
Reviewed April 30, 2025
I saw Endurance Warranty on the television, and I went online and checked different ones out. Endurance had the best reviews, so I went with them. The customer service was good and very friendly. My experience with them was fine.
Hi Joseph! Thank you for your kind words and feedback. We're thrilled to hear that you found the customer service experience with us to be positive and that the initial setup and sign-up process went smoothly for you. Please don't hesitate to reach out if you ever have any questions about your coverage or need support in the future. We’re here for you whenever you’re ready to start using our services.
- The Endurance Team
Reviewed April 30, 2025
I just purchased an Endurance warranty for my used car last week. I haven't used it yet, but the coverage sounds good. The two sales agents were friendly and great. They didn’t mind chatting and answering all my questions.
Hi Trace! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our team provided attentive and friendly customer service during your sign-up process. We strive to ensure a reassuring and comprehensive coverage experience for every customer. Should you have to use your coverage or have any future inquiries, we're just a phone call away. Thanks again, and welcome to the Endurance family!
- The Endurance Team
Reviewed April 30, 2025
We found Endurance Warranty on the internet, and it was pretty much the highest-rated service. When I talked to the guy, he explained everything. He didn’t seem to be beating around the bush. I felt pretty good about it.
Hi Clark! Thank you for sharing your positive experience with us. We're thrilled to hear you appreciated the straightforward and transparent approach during the setup process and that everything went smoothly. It's great to know you feel satisfied with the coverage. If you have any questions down the line or during your explorations on our app, please don't hesitate to reach out—we're here to assist. Thank you for recommending Endurance!
- The Endurance Team
Reviewed April 30, 2025
The signup and purchase process with Endurance was confusing. I didn't know I was going to be charged for a one-time $29 fee. Besides that, I was satisfied with the overall cost and plan options.
Hi April! I'm glad to hear you're generally satisfied with the coverage options provided by Endurance and how it supplements your dealership's warranty. I'd like to apologize for any confusion encountered during the purchase process, particularly concerning the additional one-time fee. While we're thrilled you're feeling comfortable with the protection you’ve secured, we strive to provide clear and upfront information to all our valued clients. If you have any remaining questions or further assistance is needed, please feel free to reach out. Thank you for recommending us and entrusting Endurance with your vehicle protection needs.
- The Endurance Team
Reviewed April 30, 2025
The customer service rep from Endurance Warranty was excellent, efficient, personable, knowledgeable, respectful, and a nice young man. I’m very comfortable with the quote he gave me.
Hi Mary! We are thrilled to hear that you had an excellent experience with our customer service and found our affordability comforting. Your kind words and endorsement are truly valued. If you have any more insights you’d like to share or if there's anything else you need, please don't hesitate to reach out. Thank you for recommending us, and welcome to the Endurance family!
- The Endurance Team
Reviewed April 30, 2025
My car is a 2017 model with over 120,000 miles, and my extended warranty with Toyota had run out. I thought I could either go with them again and deal only with Toyota, or I could get one of these other warranties I see on TV. I looked it up on the web, and Endurance was the first one that came up. I read what they said, and it sounded good to me, so I got one of their guys to call me and tell me all about it.
During the call, the representative was very nice and pleasant. He explained what the deductible would be and also mentioned that because I'm old, I get a certain discount. My deductible was about 100, which sounded fair. As for the cost, I pay about $106 a month, which is certainly reasonable, and Toyota was going to charge me about the same as they were going to charge me. What I heard didn’t dissuade me from using them.
Hi Forrest! Thank you for sharing your positive experience with us! We're thrilled to hear that the sign-up process was smooth and that our representative provided you with thorough and pleasant assistance over the phone. It’s great to know that you've opted for our coverage and found the options and pricing reasonable. If you have any questions in the future, or need assistance, please don't hesitate to reach out. Welcome to the Endurance family—we’re here for you anytime!
- The Endurance Team
Reviewed April 30, 2025
The guy who purchased the vehicle before me bought the Endurance. I just listed it in my name. It was fairly simple. I talked to them, and they told me when it was gonna become available if I needed it. It was pretty straightforward. So I'm good with it.
Hi James! Thank you for sharing your experience with us! We're thrilled to hear that transitioning your coverage to your vehicle was smooth and that our representatives provided you with clear and reassuring information. We're here to support you whenever you're ready to utilize your coverage. If you have any questions in the future, please don't hesitate to reach out. Safe travels!
- The Endurance Team
Reviewed April 30, 2025
I had a great experience with Endurance. The representative I spoke with, who sold me from the start, was really good. I haven’t used it yet but she explained everything clearly, which I really appreciated. I like customer service that takes the time to explain what they’re offering in detail.
She did very well, which I appreciated a lot. These days, you don’t want to buy fakes and want to make sure you’re paying for what you’re getting. She was excellent, the person I spoke with was very good, and I really enjoyed talking with her. I was basically looking for extras, and she went over everything I was interested in, which was really good.
Whenever I speak to someone from customer service who’s good, I like to recommend them. For a bit of context, I had AT&T for over 30 years, but I stopped a few months ago because their customer service had really declined. For me, I’ve always believed in good customer service. When I get it, I stick with the company.
Hi Fitz! Thank you for your heartfelt feedback! We’re thrilled to hear about your positive experience with our customer service team and that our representative provided an exceptional overview of your plan. We strive to ensure that our customers feel informed and secure with their coverage, and it’s wonderful to know we met your expectations. Your recommendation means a lot to us, and we look forward to serving you whenever you might need to use your protection plan in the future.
- The Endurance Team
Reviewed April 30, 2025
I’ve had Endurance for several years now and I haven’t noticed any change in them over the years. They’ve been pretty consistent.
Hi Jacqueline! Thank you so much for taking the time to share your positive experience with Endurance. We are happy to hear that the service has been consistently reliable for you over the years. Your recommendation means a lot to us, and we truly appreciate your trust. Looking forward to serving you smoothly in the years to come.
- The Endurance Team
Reviewed April 30, 2025
I went with Endurance because of the coverage that they had even for my vehicle. If it was totaled out, that amount, used something back towards that. The salesperson was friendly and professional, and he explained everything. The quote they offered was fine, but I found one provider that was lower. Still, I would recommend them.
Hi Rochelle! We are happy to hear that you're pleased with our coverage and the exceptional service provided by our team. It's fantastic that the specific terms of your plan stood out to you and that you found our explanations clear and comprehensive. Your recommendation means a lot to us and reaffirms our constant efforts to provide the best for our customers. If you need any further assistance or have questions in the future, please do not hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed April 30, 2025
I got Endurance after calling around and checking various companies. They seemed more efficient, polite, and on the ball, and they offered a better deal. Also, the representative, Lacey, gave me a good deal, but my only problem was that I told her I didn’t want my payment to start until May, since that’s the month my warranty on my car is going to be given up. However, she charged me this month, so I have to pay next month too. As for the plan I got, I didn’t get the oil change or tire perks. I got the Supreme or Premium Elite plan. The coverage is fine because I don’t drive very much. My 2022 Honda Pilot only has 5,800 miles, so it wouldn’t help at all to get extras like oil changes when I probably only get it once every year.
Hi Terry! Thank you for taking the time to share your experience with Endurance. We're happy to hear that you found our customer service helpful and the purchasing process smooth overall. We regret the error with the start date of your payments and appreciate your understanding. Our team aims to provide clear processes, and your feedback helps us improve for the future.
If you have any more questions or need further assistance with your payment schedule, please feel free to email us at feedback@endurancedirect.com. It's great to know that the Premium Elite plan meets your needs, and we appreciate the opportunity to serve you. Looking forward to a bright relationship ahead!
Thank you,The Endurance Team
Reviewed April 30, 2025
We went with Endurance because wanted to make sure that, if we had any problems, we have something to help cover it. We tried one company with an older car and they wouldn’t ever go up on us. And then, within a year, they were doubling up the price on us. And we dropped them and told them to take it. And then we heard people who had Endurance that they didn’t have that problem.
And so, we decided we would try Endurance and see what would happen. And it has been nice and they have been doing what they said. The reps who sent us up were so reasonable listening to us instead of telling us what all we had to do. They were able to give us the coverage we were looking for.
Hi Jack! Thank you so much for sharing your positive experience with Endurance. We're thrilled to hear that everything has been smooth and accommodating thus far. Our priority is to ensure comfort and satisfaction, and we're glad you felt valued. Should you ever need assistance, please feel free to reach out—we're here for you anytime!
- The Endurance Team
Reviewed April 30, 2025
I had Endurance on my Honda for three years and got down to the last two payments. Then I sold the Honda, traded it in, bought a different car, and asked for an Endurance warranty on that car. Switching over was absolutely seamless.
Their customer service was great. The person I talked to was excellent. She explained everything to me and how the process worked. Even though I had had it on a car previously, this was exceptional customer service and made me really confident that I had extended the warranty to the new car, and it was the right deal for me.
As for the cost, it was a little more, but the new car was much newer with lower mileage, so I thought the price was normal. It should cost more to insure this car.
Hi Ray! We're happy to hear about your positive experience with transferring your Endurance coverage to your new vehicle. Ensuring seamless transitions like this is important to us, and we're glad to know we achieved that. It’s wonderful to see that our customer service team provided you with exceptional assistance. You're valued as a part of our Endurance family, and we’re pleased that our service and support have met your expectations. If there's anything more we can do for you in the future, please let us know.
Thanks for choosing Endurance!
- The Endurance Team
Reviewed April 30, 2025
I signed up for full coverage. He initially told me about the basic package, then I decided to upgrade the package.
Hi Sheuna! Thank you for sharing your wonderful experience. We're happy to hear our representative could provide detailed, friendly, and reassuring support during your interaction. It's fantastic to know the premier upgrade suited your coverage needs perfectly. Your recommendation to others means the world to us, and we're committed to being just as friendly and accommodating in all future interactions. We appreciate your trust in us.
- The Endurance Team
Reviewed April 30, 2025
I just got a vehicle and just wanted something to fall back on in case something happens. Purchasing the warranty was very simple. I just read over basically everything and told them what I wanted to get out of the policy. I just purchased the policy three weeks ago, but so far, so good.
Hi Keith! Thank you for sharing your experience with us. It's great to hear that the purchase process and our customer service met your expectations. We’re happy to have provided the information and guidance you needed to select a protection plan that suits your requirements. Should you decide to file a claim in the future, we're committed to ensuring it is a positive experience as well. If there's anything further we can do to enhance your satisfaction, please don't hesitate to reach out.
Thank you for choosing Endurance. We look forward to serving you.
-The Endurance Team
Reviewed April 30, 2025
A friend of mine had Endurance and she told me about it. I looked into it and decided I was gonna get it. The person who signed me up was nice. I got an email and I tried to figure out who was sending me junk mail. I talked to a representative from Endurance. I asked what the email was about and the rep said, "Oh, we're part of Endurance. The person that signed you up, she didn't mention that to you?" I said, "Well, no. I get so much spam mail."
She went into more detail about my insurance. She said, "When you signed up for it, they didn't tell you about Line 5? We handle all the contracts and stuff like that." They have it set up. She or the one I signed up with set up the autopay. I got more good information from Line 5. I had a nice experience.
Hi Felecia! Thank you for sharing your experience with us! We’re happy to know that you were guided well by our team and that all your queries were addressed satisfactorily. It's great to hear you're satisfied and understand your coverage better now with the clarifications provided. If you ever have more questions, please don't hesitate to reach out—we're here to help!
- The Endurance Team
Reviewed April 30, 2025
I’ve seen Endurance on TV and decided to go with them because they seemed to have the best deal. Although I haven’t used the coverage yet but the signup process and the customer service was good.
Hi David! Thank you for sharing your positive experience with Endurance. We're pleased to hear that you found our deal competitive. While it's nice to know your interaction with our team met your expectations, we aim to provide exemplary service each time. If you have any more questions or need further assistance in the future, please feel free to reach out. We're always here to help!
- The Endurance Team
Reviewed April 30, 2025
Endurance is not a 3rd party. They deal directly with the dealership or you can pick the mechanic of your choice without any hassle. Customer Service is excellent and you have 24/7 service. The rates on their plans may seem higher than the 3rd party planes but on the expiring end you get no payments due for 2 years.
Hi Andrew! Thank you so much for sharing your positive experience with us! We're thrilled to hear that you appreciate the flexibility in choosing mechanics and the direct service with dealerships. It's wonderful to know you've found our customer service support, convenience, and plan conditions valuable. We're committed to delivering attentive support and outstanding service at anytime!
- The Endurance Team
Reviewed April 30, 2025
When I talked to the representatives, they were very nice, helped me with the sign-up, and I felt Endurance would be worth its value because my vehicle is getting older, I'm a single lady, and didn’t know anybody who could fix it if something happened. They were really nice and it was very easy.
Hi Carmen! Thank you for sharing your wonderful experience with Endurance! We’re thrilled to hear that you found our pricing to be a worthwhile investment for your vehicle and that it gives you peace of mind. It's great to know that our representatives provided friendly service and an easy sign-up process. We appreciate your kind words and look forward to continuing to support you and your vehicle needs.
- The Endurance Team
Reviewed April 29, 2025
I was looking up coverage for my vehicle that has a lot of miles on it, and I know that most companies go to 250,000 miles, but I have way over 300. The rates with Endurance are very cheap, and for two vehicles, I pay $100 per vehicle. The customer service representatives were throwing all kinds of discounts at me, and they contacted me and waived some of my fees. It was lovely.
Hi Anthony! Thank you for sharing your wonderful experience with Endurance. We're thrilled to hear that our coverage options matched the needs of your high-mileage vehicle. It's great to know you found our rates impressive and enjoyed our accommodating customer service. We always aim to provide exceptional service and value, so your feedback is heartening. If there's ever anything else we can do for you, please let us know. We appreciate your decision to trust Endurance with your vehicle's protection.
- The Endurance Team
Reviewed April 29, 2025
The salesman did a good job. He made the conversation light and I enjoyed talking to him. If he gave me a deal and I asked if he could do something a little bit better, he went searching and found me something better.
So far, I’m happy with Endurance. I have a Jaguar and for the first year, if something goes wrong with my tires, Endurance will replace them. I also have coverage for key fobs for the first year if I lose one or one breaks.
Hi Nickolene! Thank you so much for sharing your fantastic experience! We're happy to hear that you found our sign-up process straightforward and our team pleasant to work with. The complimentary tire replacement perk is a great benefit, and we're glad it enhances the value you receive. If you need clarification on any of your plan’s details, including services like oil changes, please feel free to reach out to us. We’re here to help! Looking forward to serving you in the years to come.
- The Endurance Team
Reviewed April 29, 2025
Endurance is a really good company. My vehicle is a 2017 GMC, and it's 6 years old. It’s been a wonderful car and I haven’t had a lot of problems with it, but it’s the only car I have. I’m retired and a senior citizen, so I feel like I just needed that extra support. I don’t travel a whole lot, but I figured I have to be prepared if something were to happen, because I don’t have the money to replace this and that and the high cost of when your vehicle breaks down.
I actually had Endurance before, and then I went to CarShield. But CarShield was going through a whole bunch of stuff, so I went back to Endurance. Then I had some issues with my income and I couldn’t keep it up. The signup was great and it was easy. I just went online and looked up the number. The representative was wonderful. She was easy to talk to and she handled everything and explained everything to me. My policy is not in effect until after 30 days, and I'm covered for three years. Overall, it was a good experience.
Hi Virginia! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our sign-up process and the helpful guidance from our representatives made a positive impact. We’re honored you returned to us, and we’re proud to be trusted with ensuring peace of mind for your 2017 GMC. It's great to know that our team exceeded your expectations in communication and ease of access. Should you have any more questions, please feel free to reach out anytime.
- The Endurance Team
Reviewed April 29, 2025
My sister told me about Endurance. So, I signed up. And my experience signing up for the warranty was great. It was easy. And the representatives were friendly. So, everything was really good.
Hi Andrea! We're thrilled to hear about your positive experience with our customer service team! Thank you for choosing Endurance and for recommending us. Should you have any questions, we're here to assist.
- The Endurance Team
Reviewed April 29, 2025
My truck’s warranty was up and it’s a diesel which is horribly expensive to fix if they break. Endurance Auto Warranty had the highest rating consistently. The sign-up experience was good. I’ve never had to actually use it yet, but you never know.
Hi Steve! Thank you for sharing your experience with Endurance! We're thrilled to know that the sign-up process was smooth and professionally handled by our representative. It's fantastic to hear that we left a positive impression on you during enrollment. We'll be sure to maintain our service quality throughout your customer journey, let us assure you that we're ready to assist you whenever you need it. Please reach out anytime—our team is here to help!
- The Endurance Team
Reviewed April 29, 2025
When I was looking into coverage, I compared Endurance with others and they just gave more for my money, so that's why I went with them. There were some things I was getting from Endurance that I wasn't getting from the other side. They were great and answered all my questions, and overall I had a great experience signing up.
Hi Rod! We appreciate you sharing your positive experience with Endurance! We're thrilled to hear that our team provided exceptional service and made your sign-up process smooth and seamless. It's great to know you found our coverage explanations informative. Remember, we're just a call away if you ever have any questions or need assistance in the future.
- The Endurance Team
Reviewed April 29, 2025
A co-worker of mine told me about how good Endurance was, and because the cost of repairs now is astronomical, I decided to purchase an auto warranty. The purchasing experience was excellent and the signup process was okay. While I haven’t done a claim yet, hopefully, I don’t have to. The cost has gone up throughout the years, but I understand it because the cost of vehicles has gone up.
Hi Samuel! Thank you for choosing Endurance based on your co-worker's recommendation. We’re pleased to hear that you found our sign-up process satisfactory and straightforward. We strive to offer competitive plans, and while prices may reflect current market trends, our goal is to provide value and peace of mind. We're here to provide our assistance whenever needed and look forward to supporting you should you ever need to file a claim.
If you have any questions or need further assistance in the meantime, please don't hesitate to reach out to us. Thank you for your trust, and welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
My car was about to be paid off and I wanted some comfort. I googled the best company for auto warranty and Endurance popped up. I decided to give them a call and it worked out. The customer service was A1. The woman I talked to was A1 and she deserves a raise.
Hi Nicholas! Thank you so much for sharing such a positive experience with Endurance. It’s wonderful to hear that your representative provided exceptional service and that you found the entire process to be seamless. We're thrilled to know that every aspect met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in us!
- The Endurance Team
Reviewed April 29, 2025
When I called, the guy said Endurance was number one in the country. I didn’t believe him and thought he was just saying that because he was a salesman. He told me to Google it, so I did, and it came up that Endurance was number one. That’s what made me sign up. I had a good experience with customer service.
Hi Tyris! Thank you for taking the time to share your experience with Endurance! We are happy to hear that you had a positive experience with our customer service team during the sign-up process and that our team provided the professionalism you anticipated. Your initiative to verify our reputation and proceed with your coverage implies your trust in us; we're pleased we've met your expectations thus far.
For any questions regarding your coverage or documentation such as signing, please feel free to contact our team at feedback@endurancedirect.com. We're always here to assist you further!
- The Endurance Team
Reviewed April 29, 2025
We had a truck that’s 10 years old and a five year old car. I and my wife are on disability and Endurance was cheaper than the other companies so we got them. We got the three-year service and they approved it 30 days after the service has been conducted, with no preexisting problems with the vehicles.
Hi Geroge! Thank you so much for sharing your detailed experience with Endurance. We're thrilled to hear that you found our pricing competitive and that the signup process went smoothly. It's rewarding to know that as a professional mechanic, you value the reliability and transparency we strive to provide. We're glad you opted into our service despite pressure from other providers and feel confident in your decision. If you ever need assistance or have questions regarding your coverage moving forward, please do not hesitate to reach out. We're here for you and your valuable insights invite trust.
- The Endurance Team
Reviewed April 29, 2025
So far, I had a good experience with Endurance. I’m just waiting to see if anything happens to my car so I can use my service. And I got the warranty because of one of my brothers. Because I had to have a new catalytic converter put on my car. And the mechanic who was working on it didn’t research the VIN Number. And so, he put a standard catalytic converter on. And my car was manufactured in California, so it meets California standards. And he wasn’t repairing the car to meet their standard, which the computer was set to. So, my check engine light would not go off.
So, I finally went to another mechanic, and he checked it out. And he said he doesn’t think he knew what’s wrong with it. He says the mechanic has been using the standard converters, and it needs a California catalytic converter in it. So, he replaced it, and it’s fine now. I finally got the check engine light off it. I spent over $3,000 with the catalytic converters and everything, trying to get this thing fixed.
And it was just upsetting the heck out of me. And so, when I told my brother about it, he said that I should call Endurance because he just saw their advertisement on TV. And he said that I should check out getting a warranty on my car because it’s getting up in years.
And at one point, I had a problem with the rack and pinion, and I just told my mechanic to replace it, because I’m very picky about my car. I want it to be in total top running condition. I use it for every day. I drive it every day. And I’m 73 years old. So, I don’t wanna have problems in my car. So, when the rep kept telling me more and more, I thought that this coverage was magnificent. I even bought a dash mat for the dashboard. I don’t want it to get aged. I keep the interior really clean. I clean the leather regularly. I wash my car about three times a week. And I pay only $30 a month for unlimited car washes. And I wax my car regularly. I take exceptional care of it.
It’s a 2005 Buick LaCrosse, but I’ve only got 110,000 miles on it. So, the mileage is really low. So, I just decided that it was a good idea to go ahead and get this warranty, and that’s why I got it.
And the gentleman that I talked to was wonderful. He was very congenial, and he answered all my questions. And he gave me uninterrupted attention, and I was very thankful for it. And I couldn’t believe that everything was covered. I couldn’t believe how much coverage was involved in the warranty. I thought it was amazing. So, I think it was a good value for my expense. So, I feel comfortable if something goes wrong with my car.
Hi Dale! Thank you for your thoughtful review! We're extremely pleased to hear about the positive impression our team left during your sign-up process. It's wonderful that the thorough explanations and the comprehensive plan resonated so well given your diligence in maintaining your Buick LaCrosse. Your peace of mind is our top priority, and we're glad to see that reflected in your experience. Should you ever need clarification or assistance in the future, please don't hesitate to reach out to us. Welcome to the Endurance family, and drive with confidence knowing we're here to support you!
- The Endurance Team
Reviewed April 29, 2025
My son told me that since my warranty is running out, I needed some kind of coverage. And my experience signing up with Endurance was good. The representative was really patient. I also like the coverage I got. My son was there to help me, so I was okay with it.
Reviewed April 29, 2025
Signing up with Endurance was great. It took 30 minutes, and it was mostly me asking questions. I'm one of those people who's gonna have to try their coverage first, and it seems a little expensive. But if it works out the way they say, then it may be worth it.
Hi Curtis! Thank you for sharing your positive experience with signing up for an Endurance. We're happy to hear that our team thoroughly addressed all of your questions and made the process smooth for you. We understand coverage can seem like an investment, but we're here to ensure it proves valuable for you. Should you have more questions or need further assistance moving forward, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
Endurance was pleasant and professional. I heard some good things and I just wanted to try a different company. Talking to them over the phone was great. He was informative and able to answer all my questions. He was also a good listener. The coverage was almost the same as others, especially when it comes to major components. I just hope it goes just smoothly when it comes time to file a claim.
Hi Martin! Thank you for your kind words about your positive sign-up experience. We're thrilled to hear that our representative was able to assist you effectively and answer all your questions. Your feedback is greatly appreciated, and we look forward to continuing to provide you with exceptional service. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
I highly suggest Endurance Auto Warranty. My vehicle’s already paid off and I haven’t had any issues with it now. I had no warranty, so I figured the parts would be expensive, especially if I had to take it to a mechanic.
I got a phone call after I clicked on it through Facebook and a form popped up to put my information in. He was pretty professional. What made me sign up for it was that he explained everything to me, how it was gonna work, and then the price on it. I wrote everything down.
Hi Greg! Thank you for sharing your positive experience with us! We’re happy to hear that our representative made your sign-up process smooth and straightforward. It's heartening to know that the trust and confidence he instilled inspired your decision to choose Endurance. Your high recommendation means a lot, and we are here to support you for whatever you need now that you're part of the Endurance family.
- The Endurance Team
Reviewed April 29, 2025
We chose Endurance mainly because of the commercials with the race car driver Danica. We watched her commercials and we had another company that we were considering, but we decided on Endurance instead. Endurance sounds reputable and honest, customer service was very good and cost was good. It was within our price range. Overall, everything went easy. We’re very satisfied.
Hi Jimmy! Thank you for sharing your wonderful experience with us! We're delighted that the sign-up process met your expectations, and you felt our service team was remarkable from start to finish. It's great to know our ranking resonated with you and facilitated your experience with out-of-warranty coverage options. We cherish such endorsements confirming our dedication to delivering favorable coverage and comprehensive customer interactions. Should you need any further assistance or have more questions, please feel free to reach out anytime. Thank you for choosing Endurance for your vehicle protection needs, and welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
I bought a Chrysler 300 2023 and wanted to have an extra warranty on it. I had a good experience with Endurance over the phone, and they were able to answer my questions. Everything went fine.
Hi Charles! We are delighted to hear about your positive onboarding experience with Endurance and the excellent support you received during the signup process. While you haven't needed to file a claim yet, we're committed to ensuring that any future interactions are just as smooth and satisfactory. We appreciate you choosing us for added peace of mind with your Chrysler 300 and thank you for sharing your experience. If you have any questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 29, 2025
I’m comfortable with my coverage and very satisfied with it. I recently let Endurance know that I changed vehicles, and they made it easy to get everything taken care of. Everything went smoothly.
Hi Carolyn! Thank you for sharing your experience with Endurance. We are thrilled to hear that you've found the enrollment process easy and the service reliable, especially when changing vehicles. Knowing that you're satisfied and feel reassured by having coverage makes all our efforts worthwhile. We appreciate your recommendation and look forward to continuing to provide outstanding service!
- The Endurance Team
Reviewed April 29, 2025
I've got an older car and my warranty is out on it, so my boyfriend did a search on good warranties and Endurance is number one. The representative was really good. He checked on things for us, and called us back several times. He was professional. I have coverage for four years.
Hi Lisa! Thank you for sharing your exceptional experience with Endurance. We're thrilled to hear that our representative was helpful and professional throughout your interaction and that the coverage met your needs perfectly. We're dedicated to providing smooth and reliable service, especially important when your car’s original warranty expires. It's wonderful to know we could meet your expectations. Should you have any further questions or need assistance, please don’t hesitate to reach out. We truly appreciate your high recommendation and look forward to continuing to serve you.
- The Endurance Team
Reviewed April 29, 2025
I had extended coverage but it expired. I saw the rates for Endurance online, and when I talked to the representative, it was what I was looking for. Gave them a $99 deposit and he said it was effective immediately. I wanted to have my payment made through my checking account, and he said customer service could arrange it for me. He was very knowledgeable.
Hi Marie! Thank you for your 5-star review and for sharing your experience with us! We're thrilled to hear that you found our representative knowledgeable and professional while signing up for your coverage. It's great to know that the payment options were exactly what you needed, and we're happy you've chosen Endurance for your vehicle. Your recommendation means a lot to us, and we're pleased to have met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 29, 2025
I had spent so much money on my car. After the warranty expired, I didn't renew it like I should have, so I decided I'd go ahead and get another warranty. Endurance has a better price than the one I previously had. Their rep was fine. He answered everything that I needed to know. He did everything that I was expecting him to do. He answered all my questions.
The only thing that concerns me is that I have to put a certain amount of miles on my car. And by the time I put those miles on there, what I pay Endurance all up monthly if I had to fix it, I've already paid for it by paying them off. Because it was 30 days and 1000 miles before it really goes into effect. So it's just like a savings account to me.
Hi Helen! Thank you for sharing your experience with us! We're thrilled to hear that you found the sign-up process straightforward and enjoyed the attentiveness of the representative. Ensuring our customers feel informed every step of the way is one of our primary goals.
We understand your concern regarding the coverage becoming effective after 130 days and 1,000 miles, as valuable assurance is crucial early on. Please know that we continuously strive to enhance our offerings to better suit the needs of customers like you.
We're glad you're satisfied with your initial experience and value constructive feedback like yours in helping us serve you better. If there's anything further we can assist you with, please don’t hesitate to reach out. Welcome to the Endurance family!
Thank you,The Endurance Team
Reviewed April 29, 2025
I’d never heard of Endurance, but something told me this is a blessing, so I signed up for it, and I'm so happy I did. It's a Jeep, I know certain things are gonna come up, and Endurance is like a security blanket for me. I had a positive experience with Troy. He told me everything I needed to know, so he was great.
Hi Julie! Thank you for sharing your positive experience with us! We're thrilled to hear that Troy was able to guide you effectively through the process, offering reassurance when it was most needed. It’s fantastic to learn how satisfied you are with the affordable payment plan as opposed to your previous setup, and we hope this gives you the peace of mind you deserve. If there are any more ways we can assist you moving forward, please feel free to reach out. We truly appreciate your recommendation and look forward to being a continued safety net for your vehicle needs.
- The Endurance Team
Reviewed April 29, 2025
I signed up with Endurance Warranty for my 2014 Nissan Pathfinder. The representative was excellent. He told me everything, particularly roadside assistance, oil changes, rental cars, and hotels. I was approved for the service for four years and 75,000 miles. However, I had to wait a month or 1,000 miles for the probation period.
Hi Derek! Thank you for taking the time to share your gratifying experience with us regarding the sign-up process! We are happy to hear our representative met your expectations by informing you about our product's extensive features like roadside assistance and complimentary oil changes. We apologize for the delay in sending your documents via email and appreciate your plan to reach out for a hard copy. Please contact our team at feedback@endurancedirect.com and we will make sure a copy is mailed to you. If there's anything more we can do or assist with, please don’t hesitate to contact us. We're excited to support you and your Nissan Pathfinder with peace of mind against future repairs.
- The Endurance Team
Reviewed April 29, 2025
My son and I spoke with Endurance representative over the phone and they were very friendly. They were kind and made sure everything was up to what we wanted. We were able to obtain full coverage and the price was reasonable. I would tell anyone to go with Endurance.
Hi Cynthia! Thank you for sharing your fantastic experience with us! We're happy to hear that our representative made a positive impact by ensuring your requirements were met with kindness. It's great to know that you found our pricing reasonable as well. Recommendations from valued customers like you mean the world to us. Please don't hesitate to reach out if you need any further assistance.
- The Endurance Team
Reviewed April 29, 2025
Our car is getting old and we don't want to buy a new one. So, we purchased Endurance Auto Warranty for peace of mind. Their representatives over the phone were great during the signup process. The coverage they provided me with sounds good.
Hi Carol! Thank you so much for sharing your positive experience with our team! We're happy to hear that our customer service team was able to explain the coverage details clearly and make your sign-up experience enjoyable. We strive to maintain that level of rapport and transparency at every step. If you ever have any questions or need assistance, please feel free to reach out. We look forward to serving you!
- The Endurance Team
Reviewed April 29, 2025
I decided to go with Endurance because of their documented track record. The communication with them was very satisfactory. Their representative was very informative enough to entice me to sign up.
Having a foreign car, the price is typically higher than that of most. My warranty on my car had expired, and I had gone to the dealer. I needed that extra coverage, regardless of whom I signed up with. I'm sure the prices may change, and with our current environment now, I need to decide sooner rather than later.
I haven't used it, as I'm in the initial stages. I have several people who told me that I probably should stick with the dealer. But I also have friends who have gone to the dealer for post-warranty service, and it was horrendous.
Service was good, but cost and convenience were the main factors.
Hi Anna! Thank you for sharing your thoughts with us! We're thrilled to hear that your initial impressions of our services align so well with your expectations. It is always rewarding to know that our documented track record and straightforward sign-up process have inspired your confidence. We're here to help whenever you're ready, and we’re confident that you’ll appreciate the benefit that the extended coverage brings as you encounter less expensive dealership options. If you have any questions moving forward, please reach out—we’re always happy to lend a hand. Enjoy the peace of mind Endurance offers for future journeys!
- The Endurance Team
Reviewed April 29, 2025
I heard about Endurance Auto Warranty from my parents. I became interested because I ain’t got the money to come up with if my vehicle needed a $3,000 repair. The customer service has been good, and I like their level of professionalism.
I have been approved for coverage for four years, and my program will activate after 30 days or 1,000 miles.
Hi Wayne! Thank you for taking the time to share your fantastic sign-up experience! We're thrilled to hear that our professional representative left a positive impression on you. We appreciate your optimism about your interactions with Endurance customer service thus far and hope it remains just as smooth. Should you have any questions or require assistance, please feel free to reach out. Welcome aboard!
- The Endurance Team
Reviewed April 29, 2025
I heard about Endurance on the internet, and it was rated number one, so that’s why I chose them. And my interaction with the customer service representative was great.
Hi Jarad! Thank you for sharing your experience! We’re thrilled to hear that our customer service representative met your expectations and that you’re pleased with your decision. We value your feedback and appreciate having you as a customer. If you have any further questions or need assistance, we are always here to help.
- The Endurance Team
Reviewed April 29, 2025
I got an extended warranty so it doesn’t cost me a fortune if something goes wrong with my vehicle. The Endurance guy that called me was great, and I signed up with them. That experience was good. I got roadside assistance as a perk.
Hi Becky! Thank you for sharing your wonderful experience with us! We're thrilled to hear that our representative approached you in a way that made the sign-up process smooth and satisfactory. It's great to know that you find value in our extended coverage and appreciate features like roadside assistance. We're happy to have you as part of the Endurance family and look forward to providing you with continued support and peace of mind in your vehicle coverage.
If you have any suggestions or need assistance as you navigate your new coverage, please feel free to reach out to us. Thank you again for choosing Endurance!
-The Endurance Team
Reviewed April 29, 2025
My truck is a 2018. It doesn't have a ton of miles on it and my factory warranty ran out. I want to keep it covered and I don't plan on buying a new one. This is my last truck. Signing up with Endurance was awesome. I went online, got their phone number, and called them. I did it on a Sunday and they called me back and gave me a quote. I said, "Let's go with it." It was very simple.
Hi Brent! Thank you for sharing your positive experience with us! We're thrilled to hear that the sign-up process was smooth and the coverage fits your needs, especially for your 2018 truck. Should you have any questions or need further assistance, please feel free to reach out to us. We're here to help ensure you have a great experience.
- The Endurance Team
Reviewed April 29, 2025
The policy doesn't go on to effect for 30 days, though..
But the options were great. The agent was really friendly, walked me through everything, told me everything about it, give me different options of what to do. He was very, very helpful.
Hi Timothy! Thank you for sharing your wonderful experience. We're thrilled to hear that John could provide such helpful and friendly guidance during the sign-up process. We're always here to assist and look forward to giving you continued stellar service with your protection plan. If you have any questions in the meantime, please don’t hesitate to reach out. We truly appreciate your confidence in us and look forward to serving you.
- The Endurance Team
Reviewed April 29, 2025
I’ve seen Endurance from a TV commercial and I got it mainly to cover any upcoming repairs if needed. The signup process was fine and my policy has been approved for 25 days and will activate in five more days.
Hi William! Thank you for taking the time to share your enjoyable sign-up experience with Endurance. We're happy to hear that the process was straightforward and handled efficiently by our representatives. It's great to know that you feel satisfied with the transaction despite not being influenced by additional perks—we understand that coverage for potential future repairs is your primary goal. Should you have any questions or need further assistance as your protection plan becomes active, we're here to help. Welcome to Endurance, and we look forward to continuing to meet your expectations!
- The Endurance Team
Reviewed April 29, 2025
I’ve tried out other companies through the years, and they just sucked. Signing up for Endurance was good. I liked that they were nice to me.
Hi Belinda! Thank you for sharing your positive experience with us regarding the sign-up process at Endurance. We're happy to hear that you found our team courteous and professional. It's wonderful to know everything went smoothly for you. If you have any additional questions or need further assistance, please feel free to reach out anytime!
- The Endurance Team
Reviewed April 29, 2025
I just signed up with Endurance last week and got the full coverage. The representative was really good. He explained everything and it was clear and easy to understand. I would recommend them.
Hi Jenniffer! Thank you for sharing your positive experience! We're happy to hear that our representative was able to make the process smooth and easier for you to understand. Your decision to opt for full coverage shows you're well-informed, especially with essential areas such as brakes and tires covered. We appreciate your patience with the process, and we're grateful that you recognized our efforts. If you have more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you and your friends!
- The Endurance Team
Reviewed April 29, 2025
I only talked to Endurance one time, and they were really good at helping me figure things out. The representative was very nice and answered all of my questions. He was on my car phone, so my husband and I were both talking to him. They were very upfront, and we felt comfortable, so we bought the policy right then and there. It was a pretty good price too.
Hi Rita! Thank you for sharing your experience! We're thrilled to hear about the excellent support you received from our representative, and how seamless the process was when selecting your bumper-to-bumper coverage. Your recommendation truly means a lot to us. Providing straightforward communication and genuinely helpful service are top priorities at Endurance. If you have any further questions or need assistance down the road, please don't hesitate to reach out. We look forward to serving you and anyone you recommend in the future!
- The Endurance Team
Reviewed April 29, 2025
I had a great experience with Endurance Auto Warranty. I first heard about them through TV advertisements. The representative who helped me was very personable and friendly, and made me feel really comfortable about my decision. They were able to get me the type of coverage I was looking for, and the sign-up process was easy. The price was less than what I thought it would be.
Hi Sue! Thank you so much for your positive feedback! We're thrilled to hear that you found the signup process straightforward and enjoyable with our representative. At Endurance, our goal is to make your experience smooth and seamless. We appreciate your trust and look forward to providing you with excellent service in the future. Should you have any questions, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed April 29, 2025
The sales rep knew what he was talking about, so he was good. I thought it was a little high but compared to some of the others Endurance’s coverage was good, and I liked the 24/7 tow service. I'm 84 years old, not in good health, and my wife would need that in case something happened, so it’s more for peace of mind.
Hi Raymond! Thank you for sharing your experience with us! We're thrilled to hear that the sign-up process was smooth and that you found our representative knowledgeable. While we understand that cost can be a factor, we're glad to know that the level of coverage and 24/7 service provide you with the peace of mind you need. Should you have any questions or need assistance in the future, please do not hesitate to reach out to us.
- The Endurance Team
Reviewed April 29, 2025
The agent that I spoke with was very informative and polite. I shouldn't say I look forward to dealing with them, but it's reassuring if I have to deal with them. I'm older and I really don't have a lot of money. I looked into some of the other offers, but Endurance seemed to work within my budget. I'm satisfied with it.
Hi Sharlyn! Thank you very much for sharing your experience with us. We're pleased to hear that Endurance was able to provide you with a solution that suits your budget. It's great to know our representative was informative and courteous, making your sign-up process smooth and comfortable. If you ever have any questions about your protection plan in the future or need assistance, we’re here to help. Please don’t hesitate to reach out. Welcome to the Endurance family!
-Endurance
Reviewed April 29, 2025
I thought Endurance was an insurance company as I was looking for insurance on my vehicle. I was also supposed to call them and ask them how they do this stuff. I then realized they weren’t that kind of insurance. But I signed up and it was good. After that, I called back the rep and asked some more details, and wrote them down. I only know like 10% as far as right now.
Hi Washington! Thank you for your review. We're glad to hear that you had a positive interaction with our representative initially, creating a great first impression. We regret to learn that the following clarity on your coverage did not match expectations. It's crucial to us that our clients have a thorough understanding of their plans. Please don't hesitate to reach out at feedback@endurancedirect.com, and we'll ensure to provide you with the comprehensive information you deserve. We value your feedback and look forward to assisting you personally with any other queries you may have.
-The Endurance Team
Reviewed April 29, 2025
I don't want anything to happen to my vehicles and not be able to afford to fix them, which is why I decided to get an auto warranty. I went with Endurance because they were supposedly highly rated, although after I read the reviews, that was not so much the case. The sign-up process was easy and pretty fast when somebody wants to take your money. I feel like the cost is a little high, so I’m hoping that if something happens to one of my vehicles, they’ll pay it.
Hi Kristopher! Thank you for sharing your insights regarding your initial experience with Endurance. We understand how crucial it is for you to protect your vehicle from costly repairs, and we genuinely appreciate your feedback. It's reassuring to hear that the signup process was seamless. We take pride in making that stage straightforward for our new customers.
We acknowledge your concerns about the reputation and pricing of our plans, and your hopes that Endurance will meet your expectations if a claim arises. Our aim is always to provide competitive rates and dependable coverage, and it's helpful to receive feedback that encourages ongoing improvements. Your investment and trust drive us to continuously enhance our offerings, and we'll explore your insights for future adjustments.
Please know that support is always available for any questions or issues you might encounter going forward. We want you to receive the best experience in both quality service and financial security. Thank you for choosing Endurance. Your satisfaction is fundamental to our success.
-Endurance
Reviewed April 29, 2025
I've been with Endurance for a few years and upgrading everything and getting another car added in was pretty easy. The representative, Matt, is real friendly and very patient. He allowed me an opportunity while we were talking to review everything and look at the math. I was very pleased. He was a very good representative who took care of to getting me signed up.
Most of the items of the vehicles will be covered and we'll be able to afford all that. I have not filed a claim yet except for normal wear and tear like the batteries or brake pads. Other than that, I've never had engine or a powertrain blow. Getting Endurance is more for peace of mind.
Hi David! Thank you so much for sharing your experience! It's great to hear that Matt was able to assist you smoothly and provide you with all the necessary details for your warranty update. We're thrilled to have provided you with peace of mind, even if you haven't had to file a claim yet. Please don't hesitate to reach out if and when you need any further assistance. We appreciate your trust in us and look forward to continuing to offer excellent service.
- The Endurance Team
Reviewed April 29, 2025
The sales rep was very knowledgeable. She explained the coverage to me, that I had bumper-to-bumper, that it would kick it at 101,000 miles, told me to make sure nothing was wrong with my car, and the packet would be sent to me. It wouldn’t have been so bad if she told me she was from Endurance because I thought I was signing up with a different company. I told her not to take money from my account, I’d rather have it on my app and pay the bill that way, but they did it anyway. I needed something to be fixed, and I called the other company, and that’s when I found out I wasn’t with them. So, I feel like I was defrauded, and I haven’t received the packet from Endurance yet, so I cannot go over the contract.
Hi Shirley. Thank you for taking the time to share your experience. We apologize for any confusion and frustration caused by the unintentional switch during the enrollment process. It's concerning to hear that the desired payment method was not set up, and that the provided communication about plan details, as well as the unexpected switch to Endurance, fell short of your expectations. At Endurance, we aim to ensure clarity and customer satisfaction, and it seems we missed the mark in these areas.
We appreciate your acknowledgment of the professionalism and knowledge of our onboarding team. Rest assured, your concerns will be taken seriously, and we would appreciate the opportunity to address them directly, assist with your preferences, and ensure you feel secure and informed during this process. For focused assistance and resolution, we invite you to contact our customer service directly at feedback@endurancedirect.com.
Thank you for sharing your valuable feedback with us. It assists us in enhancing our services effectively.
-The Endurance Team
Reviewed April 29, 2025
I signed up with Endurance online and it took about a day or two before someone reached back out to me. I got the bumper-to-bumper warranty for two vehicles. The representative had very good customer service and was knowledgeable. The signup was a great process and very simple. It laid it out real well so I could understand everything was I was getting. It was a nice experience.
Hi Kevin! Thank you for sharing your positive experience with Endurance! We're happy to hear that our quick response and thorough explanation of our coverage options impressed you. It's great to know that the sign-up process was not only smooth but also matched your expectations, thanks to our knowledgeable team. We appreciate your recommendation and look forward to continuing to provide you with exceptional service. If you need any further assistance, please feel free to reach out.
- The Endurance Team
Reviewed April 29, 2025
I got the Endurance warranty that covers bumper-to-bumper repairs. There price is reasonable, but there is a 30-day waiting period, so I haven’t had to use it yet.
The agent was great. He told me about the app, so I downloaded it.
Hi Shajuana! We're so happy to hear about your smooth experience signing up for an Endurance! It's fantastic to know that Joseph provided excellent service and helped you navigate the process effortlessly. We appreciate you sharing your positive experience with others and are glad you're satisfied with the coverage options available. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed April 29, 2025
We were looking for coverage for my truck and a 2012 car. We had excellent service with the rep that we talked to at Endurance and we were impressed by everything that he said. The sign-up was easy, and everything was great. I’d tell my family or friends to get them.
Hi Naomi! Thank you for choosing Endurance based on your positive experience with our commercial and seamless phone sign-up process. We’re thrilled to hear our team provided excellent service when selecting coverage for your vehicles. We truly appreciate your recommendation to friends and family. Please don’t hesitate to reach out if there’s anything else we can assist you with.
- The Endurance Team
Reviewed April 29, 2025
I haven’t had to use it yet, and personally I hope I don’t have to. But it was easy to get, and the price was right.
Hi Donald! Thank you for sharing your positive experience with Endurance! We're happy that the payment plan and the sign-up process were appealing to you and that our competitive pricing met your needs. It's also great to hear that our customer service team has left a positive impression on you. If you have any questions or need further assistance, please feel free to reach out. We really appreciate your feedback and look forward to serving your vehicle protection needs in the coming years!
- The Endurance Team
Reviewed April 29, 2025
The guy I talked to at Endurance was very nice. He explained a lot of things to me and went over everything, so signing up was fine. The cost is unbelievable, and my payment is low. I even have a Buick dealership right up here in Wheeling, and I've already been up there to talk to them, they said they dealt with Endurance, which is good.
I bought my car brand new in ‘18 and it’s ‘25 now, so you just don’t know when anything is gonna go wrong. My car didn’t have a warranty anymore because it ran out. I’ve been seeing the Endurance commercials on TV, so I decided to give them a try.
Hi Linda! Thank you so much for choosing Endurance and sharing your positive experience. We're happy to hear the purchase process was straightforward and that our representative provided clear and transparent information. It's also great to know that the dealership convenience was a factor in your excitement about getting your protection plan. If you have any questions or require guidance on the payment process, please don't hesitate to reach out. We’re here to ensure all your concerns are addressed promptly. Looking forward to being there when you need us!
- The Endurance Team
Reviewed April 29, 2025
Signing up with Endurance over the phone was fine. It was not a problem. But the price for the actual coverage is a bit pricey.
Hi Steven! Thank you very much for taking the time to share your feedback about Endurance. We're happy to hear that you experienced a smooth and trouble-free sign-up process with our team. It's great that you've felt cooperative support along the way.
Regarding your concerns about the pricing of our coverage, we sincerely appreciate your honesty as it helps us to better serve our valued customers like you. We're constantly working to ensure the balance between cost and benefit aligns well with our customers' needs and expectations.
If you have any further questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Please remember that whenever you decide you do need support or make use of your plan, we're here to ensure everything runs smoothly.
Welcome to the Endurance Family, and thank you for choosing Endurance.
-The Endurance Team
Reviewed April 29, 2025
I saw the Endurance ad on TV, and I've been watching it. I've got a vehicle that I'm gonna keep for quite a while, and so I signed up for it. Everything was fine. I have no complaints at all.
Hi Edwin! Thank you for sharing your positive experience with us! We're thrilled to hear that the signup process went smoothly and our customer service met your expectations. We're glad you chose us and are glad you're happy with the decision. If you have any questions or need assistance in the future, please feel free to reach out anytime.
- The Endurance Team
Reviewed April 29, 2025
I've heard about Endurance more so I decided to sign up with them. Everything was fine.
Hi Sharon! We appreciate hearing about your positive experience with our services. Your satisfaction with our team and support is important to us, and we're happy to know things have been going well for you. If you need any assistance in the future, we're here to help!
- The Endurance Team
Reviewed April 29, 2025
Extended coverage is important for us because nobody wants to pay for all the repairs if something goes wrong. It may cost you money just to keep it going, but when it breaks down, you don’t want to have to drop four grand. I wanted to try something different with my warranty and see what better service I could get with the warranty that I got. I’ve been hearing about Endurance, and I kept saying that I was going to try it. I’ve been blessed with my car, and, so far, I haven’t had any major problems with it. But, I still want to have it covered in case I do happen to have any problems with it.
The gentleman I talked to was nice and polite, and he serviced me well. He was very courteous and he explained everything to me. He answered all my questions in regards to the paperwork. He told me as well that policy will get activated 20 days after receiving it. I have a copy of my policy on the phone, but I haven’t received any paperwork yet.
Hi Kim! Thank you so much for sharing your positive sign-up experience with Endurance. We're pleased to hear our team provided detailed explanations and addressed all your questions. Should you require any future assistance or have any concerns regarding your coverage, we are here to help. If you are still waiting on a hard copy of your protection plan, please contact us directly at feedback@endurancedirect.com and we will ensure it reaches you as soon as possible.
- The Endurance Team
Reviewed April 29, 2025
I had Endurance when I bought my car, and there were no problems during the signup. I’d recommend them.
Hi Mary Ann! We're thrilled to hear about your smooth sign-up process and exceptional experience with our customer service team! Thank you for placing your trust in us and for confidently recommending Endurance. We're here whenever you need assistance or have questions.
- The Endurance Team
Reviewed April 29, 2025
Signing up for Endurance was perfect, beautiful. Everything went really smooth. Everything went according to whatever we agreed upon. Everything was exactly what they said. So far, I haven't been able to use the warranty for my BMW, but I got everything they told me I would get.
Hi Peter! Thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that the sign-up process was smooth and met all your expectations. Delivering on our promises is our priority, and your feedback is greatly appreciated. We’re here for you anytime you need assistance.
- The Endurance Team
Reviewed April 29, 2025
I was trying to see if my husband’s vehicle can be covered. When I called Endurance, I liked their product so I put my car in one and move my CarShield to Endurance. Their customer service is very good. The rep explained very well why it’s better for me to move to Endurance and they had good coverage for my husband’s vehicle.
Hi Neva! Thank you for sharing your positive experience with us. It's great to hear that our team could impress you with their explanations and customer service, making for a smooth transition to Endurance for your vehicle protection. It means a lot to us that you took the time to express your appreciation for our coverage options and communication quality. We're here should you have any further questions or need support down the road. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
I saw their commercials on TV, and that’s what made me purchase with Endurance. The young girl that I worked with was terrific, just very good. The cost of the plan is good, better than the one I had before with someone else.
Hi Carmen! Thank you so much for sharing your glowing review with us. We're thrilled to hear that your experience with our service, particularly the exceptional assistance from our representative, made the process smooth and pleasant. We take great pride in offering appealing plan options and competitive pricing, and it’s gratifying to know you recommend our service highly. Your comments about the young representative mean a lot, and we will make sure to pass along your message within our team. If you need anything else, please don't hesitate to reach out; we are always here to help. Enjoy the peace of mind your coverage brings!
- The Endurance Team
Reviewed April 29, 2025
I had no problems speaking with the Endurance representative over the phone. It was just another policy. It wasn't an add-on because the policy that I got the last time cost more than the policy I had at first. It was about $40 more.
Endurance is better than other warranties because it covers a lot of stuff. The representative read them out to me.. He's supposed to be sending me some paperwork on that that lists everything Endurance covers.
I think I'm gonna be pleased with the service if anything ever happens.
Hi Marvin! Thank you for sharing your encouraging review with us. We're happy to hear about the seamless process you experienced while signing up for our coverage. It's wonderful to know that William was very personable and helpful, and that our coverage meets and exceeds your expectations. Your kind recommendation means a great deal to us, and we are committed to ensuring you continue feeling supported. Should you ever have questions or need assistance, please don’t hesitate to get in touch. Safe travels with all your current and future adventures!
- The Endurance Team
Reviewed April 29, 2025
I saw the advertisement about Endurance at the Nissan dealership. I have an old car, a 2014 Nissan Maxima. I'm planning ahead. It may require some maintenance. Still a good car, but I'm planning to keep it. And so, I may need some protection. So I called up the Endurance number, and they gave me the information. They gave me a good quote. Customer service is good.
Hi Juan! We're thrilled to hear that you had a positive experience signing up with Endurance. Our team takes pride in making the process seamless. Please don't hesitate to reach out to our customer support again at feedback@endurancedirect.com - we can answer any questions you may have about your coverage start. Your satisfaction is our top priority, and we look forward to providing you with unmatched service throughout your coverage journey. Thank you for choosing us!
- The Endurance Team
Reviewed April 29, 2025
I was a service advisor at a dealership, and I used Endurance. I also used to recommend it to my customers. My husband drives his vehicle quite a bit, and I want to make sure that we’re covered long term for any major malfunctions. The protection specialist named Moses is fabulous and he was helpful. He answered all the questions that I had and found the best plan for what we were looking for. I did not feel pressured like he was just trying to make a sale.
We purchased a three-year plan, unlimited mileage, and it’s active in 30 days from the time I purchased it. The warranty also came with roadside assistance, the keys being covered, oil changes, brakes, and all the maintenance. That Endurance is the best extended warranty you can buy.
Hi Katherine! Thank you for sharing your glowing review of your experience with Endurance! We're thrilled to hear how satisfied you are with the coverage and the outstanding support provided by Moses. At Endurance, we aim to offer comprehensive and pressure-free assistance to suit your unique needs, as reflected in our unlimited mileage options and added perks like roadside assistance. Your trust in recommending us to family and friends means the world to us, and we are here to support you and your husband's extensive driving requirements wholeheartedly. If there's anything further we can assist with, please don't hesitate to get in touch. Thank you once again for choosing and advocating for Endurance!
- The Endurance Team
Reviewed April 29, 2025
Endurance came up number one when I was searching. I have speech impediment and their rep worked with me and got me signed up. It was a great experience.
Hi Stacie! Thank you for sharing your experience with us. We're happy to hear that your onboarding process with Endurance was smooth and that our representative's patience and support exceeded your expectations. Your satisfaction is important to us, and it's wonderful to know that our team's approach helped enrich your experience. If there's anything further we can assist you with, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 29, 2025
Endurance was wonderful. I’ve had them now for almost two years. During the time when my warranty ran out on my vehicle from the past and looking for something to help keep the cost down that I couldn’t afford if something major happened, I found out that Endurance was better than a lot of the other plans. I researched them, canceled my old one and got an auto warranty with Endurance.
I got a luxury car and I ain’t trying to pay out of pocket. When I take it to the Cadillac dealership, they would tell me that they’d check with Endurance what’s covered and that they’d let me know. Normally, you already know because of what the contract tells you, but they still do a diagnostic. Then they come back to say that it’s covered and all I have to do is pay a $100 deductible. It’s a really good product and I’m happy every time. I even had my husband that had his car added on there.
Hi Angela! It's great to hear about the great experience you've had with Endurance. We're pleased that filing claims has been straightforward and that you've been able to manage repair costs for your luxury car so seamlessly. Adding your husband's cars to the plan due to your positive experience is the cherry on top. We're thrilled to receive your recommendation and 5-star rating as these reinforce our commitment to providing high-quality service. Thank you for taking the time to share your story, and we look forward to continuing to provide you and your family with outstanding coverage and support. If there's ever anything more we can do for you, please feel free to let us know.
-Endurance
Reviewed April 29, 2025
I’ve never used my warranty until just the other day, even though I’ve been with Endurance for a while. I originally got it years ago because I bought my wife’s Volvo outright. It has 101,000 miles on it now, and I still have another six years on the plan I took out.
It was pretty easy for me when I finally had to bring the car in. The Volvo place contacted Endurance, they replaced the pot on it, and the warranty covered it. All I had to pay out of pocket was a $100 deductible.
Hi Mark, thank you for sharing your wonderful feedback! We're delighted to hear that your experience with Endurance has been seamless, especially with the recent repair. It’s great to know that you found value in your plan over the years, making it a worthwhile investment. Please feel free to reach out if there’s anything more we can assist you with in the future. We’re here to ensure you continue to have a smooth experience!
- The Endurance Team
Reviewed April 29, 2025
I decided to purchase Endurance warranty based on the services they provide. My sign up process went smoothly.
Thanks for sharing your experience, Norman! We're glad to hear that the sign-up process went smoothly and that our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed April 29, 2025
We got extended coverage from Endurance for our truck mainly for protection and peace of mind. The sign-up process was quick which lasted about 15 minutes, and the representative was upfront and explained everything clearly.
Hi, Fernando. Thank you for sharing your positive experience with our sign-up process! We’re delighted to hear it was smooth and handled efficiently. We appreciate your thoughtful planning regarding vehicle protection and your kind words about our service. If you ever consider coverage for your new truck, we'll be here to assist.
- The Endurance Team
Reviewed April 29, 2025
Terrible experience. I do not recommend this company. I spoke to very nice people, I asked questions in detail and informed upfront why I was getting it. Anything to make a sale. Of course, when it was time, I was denied. Denied. Denied! I figured it would be best to cancel and just pay for my own work on the car. I asked before cancelling what the fees and all other hidden fees were to cancel (just as I did before I purchased) and was told the same thing, $50. In the end I did my own work and they kept $500 of my money for spending my time, additional out of pocket (at their request) going to get different opinions of mechanics, and they kept just under $500. Straight up robbery if you ask me. They need to implement professional ethics.
Hi Tania. We deeply regret to hear about the distress you've faced. It’s crucial for us to honor the commitments made in our services, and what you've described falls short of those promises. Cancelling your protection plan shouldn’t have come with the penalties you've mentioned without prior transparency. We want to rectify this experience by examining your case carefully. Please reach out to us at feedback@endurancedirect.com with further details so we can work to reconcile this. Restoring trust and providing clarity is our utmost concern. Thank you for raising these concerns.
-The Endurance Team
Reviewed April 29, 2025
I chose Endurance ‘cause they were fast and easy. Also, a friend of mine had it. So far, I’m very satisfied.
Hi, Brandon. We're so happy to hear that you're satisfied with your experience and your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed April 29, 2025
I signed up for Endurance Auto Warranty just recently. I first heard about it online. The customer service representative was very nice. He was very polite and able to help with getting me a good rate.
Hi, Jennifer. Thank you for recommending us to your friends! We’re glad your sign-up experience with our team was a great one.
- Endurance
Reviewed April 29, 2025
My pickup still has original factory warranty, so this was just to extend it on out for an extended warranty.
The representative at Endurance was nice and very helpful and did everything she could to get everything to where we could afford it. Everything is awesome. Endurance is very nice to work with and very helpful.
Hi, Lisa. We appreciate your kind words and are delighted that you had such a positive experience with our team! Thank you for choosing Endurance. Please don't hesitate to reach out if you have further questions or need assistance in the future.
- The Endurance Team
Reviewed April 29, 2025
A family member was talking about extended warranty, and Endurance came up. I have had to do the purchase process twice so it was a little complicated in the beginning. First, the fellow gave us a price, and it was a little high, so I called back to cancel it. Then, I talked to someone else, and he said that they could do a better job than that. And they gave a better price, and so we went with it that way. In the end, it worked out. The plan options offered were fine. However, I’m waiting for a new contract because they spelled my name wrong. It has been eight days already, and they said it would be here in two or three.
Thank you for sharing your experience with us, Doris. We appreciate hearing about your selection process and are glad you found our plan options satisfactory. We're sorry to hear about the initial challenges, but we're pleased to know a corrected contract is on its way. Please feel free to contact us at feedback@endurancedirect.com if you experience further issues.
Thank you,The Endurance Team
Reviewed April 29, 2025
I saw a commercial on TV and Endurance caught my attention. Then I called one of the agents and he was very courteous and answered all my questions. He explained to me all the different kind of plans and the best one that would fit my budget and my situation. It was real customer service. I liked the idea so I signed up for a plan. It’s a good policy to get for auto coverage. And the employees from Endurance are very polite and they really listen.
Thank you for sharing your wonderful experience with Endurance, Jose! We're thrilled to hear that our representative provided excellent service while helping you find a plan tailored to your needs. We're proud to have you as a customer and appreciate your recommendation to your friends and family. If you have any other questions or need assistance in the future, we're always here to help.
- The Endurance Team
Reviewed April 29, 2025
I have a 2020 Dodge Ram 2500 pickup covered by Endurance. I compared them against a couple of other auto warranties here in Arkansas, and they had the better rating. Signing up online was easy and the plan options seem good. I haven’t filed a claim yet, but the cost seems okay for right now.
Thank you for sharing your experience, Kenneth! We're thrilled to hear that the sign-up process with Endurance was straightforward and that our coverage options for your Dodge Ram suited your needs. Please don't hesitate to reach out if there's anything we can do to assist you further or improve your experience.
We hoping that your first claim goes smoothly and allows us to earn a 5-star rating from you. Feel free to contact us anytime!
Thank you,The Endurance Team
Reviewed April 29, 2025
I’m recently widowed and I’m trying to think of my future. When I initiated the call, the customer service was great. Everything seemed to be very forthcoming and thy answered any questions I had. I felt comfortable after the conversation. I decided not to make monthly payments, and I went ahead and paid it off. Everything went well during the signup with Endurance.
Hello, Luella. We’d like to take the time to say we are so sorry for your loss. We appreciate you sharing your experience with us. It's great to know that our customer service team made you feel comfortable and that your decision to secure coverage was a smooth process. If you have any more questions or need assistance in the future, please feel free to reach out. We’re here to help!
- The Endurance Team
Reviewed April 29, 2025
I got Endurance since the car was getting older and it had no warranty on it. The signup process was easy. I just gave the basic information on the car and what I was looking for. It was seamless. The cost and plan options were good.
Hi, Kim. We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate your recommendation! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed April 29, 2025
My husband saw the advertisements for Endurance on TV and since our vehicles are getting older, we've been trying to think smart. During the sign-up, the lady was very helpful. She’s awesome. She worked with us on prices so we got a good price.
Hello, Joanne and Mike. We're always grateful to hear feedback from customers detailing both the good and areas where we can improve. We are thrilled to know that one of our representatives left a lasting positive impression by listening attentively and responding with genuine support when assisting you with your truck's coverage. However, we're sorry about the discomfort you felt during your conversation concerning home coverage. Your insights are invaluable as we continuously strive to deliver exceptional experiences across the board. Please don't hesitate to reach out to our team if there's anything else we can do to improve your experience. Welcome to the Endurance family, and we look forward to continuing to protect you on the road.
- The Endurance Team
Reviewed April 29, 2025
Signing up with Endurance was great. I called them on the phone and the rep I spoke to was very knowledgeable. I knew nothing about it and he informed me of what it pertains to. I was looking for full coverage for my Jeep and I got it. I could use the policy after 30 days and 1,000 miles.
Thank you so much for sharing your experience, Bill! We are thrilled to hear that our customer service representative made a positive impact by providing excellent assistance. It's also great to know that you've found well-suited coverage for your Jeep and that navigating our website was seamless for you. We appreciate your 5-star ratings and are here to support you whenever you need. Enjoy the peace of mind your new plan brings!
- The Endurance Team
Reviewed April 29, 2025
I had Endurance about four years ago and I decided to go back with them because the time that my car did needed service, they took care of everything. The customer service and everything else was great. Their rep was very good. I gave him a thumbs-up. He answered all my questions and he was nice and very patient with me. I liked him.
Filing a claim was very easy. I took my car to Hyundai where I purchased my car from and they took everything from there. I didn't have to do anything. I also called Endurance to let them know that my car needed service.
I have the full coverage like when I got it first. Their price is reasonable and I’d definitely recommend them to a friend. That's why I came back.
Hi, Doreen. Welcome back to the Endurance family, and thank you so much for sharing your wonderful experience! It’s fantastic to hear that you had such a smooth and seamless return process. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed April 29, 2025
I was talking to a gentleman about my car after I got it, and he said the only problem I would have is the transmission. I know that's not covered under the general warranty. So I got to looking around, and I found Endurance. I called them, and they told me everything I needed to know, explained everything in detail, how much it would be, and what it would cost me if I had to file a claim. And so I thought that was very compatible with what my payment abilities were at that time and would be in the future. So I decided to go with Endurance. I personally like them. It's very, very good.
Thank you for sharing your amazing experience with us, Brenda! We're thrilled to know that our team made such a positive impact on your decision. We appreciate you recommending Endurance to your family and friends. If there’s anything more we can do for you, feel free to reach out anytime.
Warm regards,- The Endurance Team
Reviewed April 29, 2025
I did some research online and in reading the reviews, Endurance seemed to be one of the better car warranty companies out there and their customer service was good. I've only had the policy for a week, so I haven’t used it yet.
Hi, Marc. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed April 29, 2025
I liked the fact that the Endurance deductible is just $100 and I get the same thing that I would have if I had gone with other warranties. The conversation with the representative was really good. I asked a lot of questions and he explained and answered all my questions. Their coverage has everything that I needed and I mainly wanted it for the transmission.
I've been on the website and I'm in the process of reading the packet. The representative also told me take the packet and show it to the dealership. If the dealership does not use Endurance, then he also said I could call and cancel the warranty. He didn't just tell me I was locked into it. He gave me another number to call. If I just had questions with customer service, I could call and ask them additional questions.
Thank you for sharing your wonderful experience with Endurance, Minnie! It's great to hear that signing up was smooth and that our representative was able to address all your concerns regarding coverage and reliability. We’re happy you find peace of mind in our comprehensive coverage and appreciate your recommendation to your friends and family. Please feel free to reach out anytime if you need assistance.
- The Endurance Team
Reviewed April 29, 2025
I’ve seen Endurance from a TV commercial and I signed up over the phone. The representative that I worked with was very knowledgeable and clearly explained the full coverage, what to expect, and everything else.
We appreciate you sharing your positive experience with us, Shelia! It’s great to hear that our representative was able to assist you in such an informative and transparent manner, ensuring you felt confident in your decision. We're here for any questions you might have in the future!
- The Team
Reviewed April 29, 2025
My son knew a representative and he talked to him about the cost. He gave me a call and signed me up. I got seven years of coverage. That’s three years' pay off and a monthly deduction from my checking account. I had to do the downpayment and the rest was set up for autopay. It's very affordable for me.
The agent has been doing it for many years and the knowledge was on point. It satisfied my son and me. The only reason I got it is that I didn't have many miles on the car to get an extended warranty. But I paid the car off so I knew I had to have something. They bumped my coverage the day after I signed up.
Hi, Bonita. Welcome to the Endurance family! It’s great to hear that you have found peace of mind with Endurance and that our representative provided such excellent support. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed April 29, 2025
I was looking for a warranty for my vehicle, and I was doing some research, and they said that Endurance was the best. So, I requested a quote online, and then the representative called me, and we just went through it that way.
I felt like the quote was a little high. But outside of that, I think it was pretty much what I needed because I was looking for a full coverage warranty.
And the representative, Doug, whom I talked to, was very knowledgeable. He was a great guy. He made it easy for me to get signed up. And their website is very well laid out and very well-designed.
Thank you for sharing your positive experience with Endurance, Reginald! We're thrilled to hear that our representative's expertise made the sign-up process straightforward and enjoyable for you. Knowing that you would recommend us to friends means a lot. Should you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed April 29, 2025
It was easy to sign up with Endurance although there's a lot of information involved. I was able to understand what the rep was saying. I got good coverage for my Dodge Charger. The reason I signed up is that my car broke down and I had to pay $3,700. I'm paying $160 to Endurance. These days, everything seems expensive. But $3,700 is expensive too. I would like to keep the car for at least another two years. And even if I get a new car, I can always stay with Endurance. It was a great experience.
Hi, Fortunata. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client and providing you with excellent service for many years to come.
- Endurance
Reviewed April 29, 2025
I was looking for full coverage. I had a friend who had Endurance and lived in Mississippi. I was there two years ago and that’s why I heard about it. During sign up, the rep was very knowledgeable and he explained things in detail. In terms of price, I got a very good deal. I would tell my friends that Endurance would be one of the first people they need to call.
Hello, Ronald! Thank you for taking the time to share your fantastic experience with us. We're delighted that our team could provide you with an exceptional sign-up process and the detailed plan you were seeking. It's wonderful to hear that our service matched your expectations and made you feel confident in choosing Endurance. We're here for you and truly appreciate your recommendation to friends and family.
- The Endurance Team
Reviewed April 29, 2025
I saw Endurance on TV, and then my wife checked it out to make sure it was legitimate and to see how good it was. She confirmed that it was a good deal. The rep we dealt with was very patient with us and he was friendly – my wife was looking at the information up on the phone while I was driving. He was very professional, and we enjoyed him very much. We achieved getting full coverage. Signup was quick and easy, and I would recommend anybody to get Endurance because the customer service is awesome.
Thank you for sharing your wonderful experience with Endurane, Keith! We're happy to hear that our process made obtaining coverage smooth and convenient for you and your wife. Should you have any questions or need anything in the future, don't hesitate to reach out to us. We look forward to serving you and ensuring your satisfaction. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
I got a bumper-to-bumper coverage with Endurance. The rep outlined to me what the policy was about, how much it was gonna cost me, and what it covered. It seemed fair. They weren’t pushy at all but just straightforward with what they got. They can be better on their price. Still, I would recommend them.
Hi, David. Welcome to the family! Thank you for choosing Endurance and for voicing your excellent sign-up experience with our customer service team. We appreciate your recommendation and look forward to having you as a client for many years to come.
- Endurance
Reviewed April 29, 2025
The representative I spoke with during the signup with Endurance was very pleasant. We worked very easily and quickly. He was empathetic and able to relate to the customer. I haven't had an opportunity to put in a claim, but I loved the signup process. It was very easy to do.
Thank you for sharing your experience, Robert! It’s great to hear that you found the sign-up process to be straightforward and that our representative provided such great support. Your recommendation means a lot, and we appreciate your trust in us. If you ever need anything, we’re always here to help. Safe travels!
- Endurance
Reviewed April 29, 2025
The signup process with Endurance was real easy, and the price seemed real reasonable. I’d been seeing something on my phone on Facebook almost every day, so I finally decided to call and just check it out.
The lady I spoke with was real nice. She explained everything and just seemed like she was trying to get me the best deal I could get. She really helped me out in all she could and made sure I understood everything. I ended up getting the full warranty. I think she said I could use the coverage after 30 days or 1,000 miles. Overall, it was a good experience.
Thank you for sharing your fantastic experience with us, Michael! We're thrilled that our representative effectively helped find the best coverage for your needs. It's our priority to ensure clarity and transparency, so we're thrilled that you found everything straightforward and well-explained. We appreciate your recommendation and are excited to continue serving you. If you ever need assistance, feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
I haven’t had an experience with Endurance yet because I just signed up with them. We got the warranty because, with the new truck here, it would come in handy later. And the sign-up process went great. I spoke to a guy named Dennis who was really good. He explained everything on the papers. I can hear him flipping the papers as he’s telling me everything over the phone. So, he was really a nice guy, and he was good at talking with me and explaining everything that I needed to know.
Hi, Angela. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to having you as a client for many years to come.
- Endurance
Reviewed April 29, 2025
I purchased a warranty but before the 30 days of the purchase my Auto was totaled so I called to cancel my plan and was told, "No don't do that, you can be paid $1200 when you have an active warranty and your vehicle is totaled." I continued to make payments on my Taho I punched next. After three months my AC needed a new switch. I got a list of repair shops and began to call. I found one shop willing to work with Endurance problems every time with them. The shop said claim denied because my auto warranty was for a Avalanche. I called many times to resolve this but had no luck. Went to my bank and ask for the charges to be reversed so the bank rep called Endurance and explained who she was and why she was calling and ask the Endurance rep to verify the policy and the rep told her I owned a Taho but as soon as I got back to the repair shop it changed back to an Avalanche. Never got it repaired or any of the $1200 for the totaled auto.
We’re sorry to hear about your experience and the frustration it’s caused, Wendell. At Endurance, we aim to resolve every claim as quickly and fairly as possible within the terms of your contract. Please email us at feedback@endurancedirect.com and we’ll review your case to see what we can do to make things right. We appreciate your patience and feedback, and we’ll work to resolve this to your satisfaction.
- The Endurance Team
Reviewed April 28, 2025
We submitted our vehicle for repairs and we were denied. The rear differential gears are locking on the inside and it needs to be replaced. Company is saying it is regular wear and tear and denied it. We submitted evidence that we maintained the fluids as recommended. And followed all other maintenance on the vehicle. They cannot give us a good reason for the denial except that it is regular wear and tear. Not recommending this warranty company to anyone anymore.
Hi, Alma. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.
Thank you,- Endurance
Reviewed April 28, 2025
They input the incorrect mileage and never corrected it after showing proof of the correct mileage and a Carfax report. I was given the runaround for months and eventually had to sue them. Customer service is nice until there’s problem. Each time you call the representative would say something different. With all the detailed information submitted they never corrected the problem.
Hi, Vanessa. We’re sorry to hear about your experience and understand how frustrating it must have been to deal with inconsistencies and delays, especially after providing documentation. That’s not the level of service we aim to deliver. We take feedback like yours seriously and are committed to improving our processes to prevent situations like this in the future. If there’s anything you’d like to discuss further, we’re here to listen and help.
- Endurance
Reviewed April 28, 2025
So far have got Endurance as the warranty of choice. Chose another warranty company first. However, believe that the experiences in the future with endurance will be a much better investment for the vehicle that to be good a good steward of rather than the first one.. Thank you, endurance for a good customer service person. That has helped me to decide with you.. Blessings… May God bless you all…
Hi there. Thank you so much for sharing your positive experience with Endurance! We're thrilled that our customer service team has made a favorable impression on you, and we're excited to support your vehicle needs moving forward. If there’s anything else you need or other questions arise, don't hesitate to reach out!
- The Endurance Team
Reviewed April 26, 2025
Yes I would recommend you guys insurance. The representatives are very friendly and very helpful. They're interested in your concerns. And very willing to assist you professionally. At this point I have not had to use Endurance yet however I'm glad to know that I have the coverage on my vehicle in the event that I needed is there for me.
Hi, Kimerly. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed April 25, 2025
Good afternoon, I called in to Endurance today to verify my coverage. I had the pleasure of speaking with Tionna. She was extremely polite and professional. Tionna was able to verify, and confirm all of my info, and questions in a timely manner. I believe she is an asset to your company and deserves recognition for her performance today. Thank you, Endurance and especially Tionna.
Sean, thank you for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- Endurance
Reviewed April 25, 2025
Well my warranty with endurance expired I did not renew because I knew I would be ripped off again charging too much. My mom has endurance and will not be renewing her warranty when it runs out. My mom hays some repair work done on her vehicle. While also it took almost an hour to get someone to answer the phone Endurance told her they will pay 800.00 dollars. My mom had to foot the rest of the bill paying 2,000.00 dollars. The commercials are lying to you people. Do what I did. Get an emergency credit card and use it if you need it for any breakdowns. It's cheaper.
W, we’re sorry to hear about this experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
