Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 9, 2025
They were very helpful in changing my starting date and refunding me my money and also lowered my monthly payment installment to accommodate me financially. They made sure I was a satisfied soon to be customer. Their customer mannerisms are absolutely great and on point with making sure they cover everything that needs to be.
Hi Belinda! Thank you so much for your kind words! We are happy to hear that our team was able to assist you effectively and help accommodate your financial needs. Providing exceptional customer service and ensuring our customers feel valued are very important to us. We appreciate your feedback and look forward to serving you as a part of our customer community!
- The Endurance Team
Reviewed April 9, 2025
The Endurance sales agent who assisted me was great—very nice and easy to deal with. The coverage they offered seemed pretty satisfactory. I liked that they worked with me on the price to make it reasonable.
The overall experience was good, but I joked that it would have been nice if they’d offered me a free gift. In terms of my confidence in their service and the way I was treated, I'd give them a solid 4 out of 5 stars.
Thank you for leaving us a review, Martha. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed April 9, 2025
What truly helped me make the switch from a different company was the affordability and how brilliantly the Endurance agent guided me through the process.
I was impressed by the warranty options. Just imagining a scenario where my car breaks down 300 miles from home, I felt comfort knowing that Endurance had provisions to assist without hassle. I also found the perks, like the routine oil changes, to be quite valuable.
One standout aspect was their customer service, which offered unparalleled support and was just what I needed given the circumstances of losing my mom a week earlier. It was a challenging time, and having such a positive interaction with Endurance was like a bright spot amidst it all.
Thank you for sharing your experience, Keith. We're thrilled to hear that our team's guidance and our coverage options played a key role in your decision to choose Endurance. It's heartening to know we could provide some solace and support during such a difficult personal time. We are dedicated to ensuring your peace of mind when you need it most. Please don't hesitate to reach out whenever you need assistance – we're here for you.
- The Endurance Team
Reviewed April 9, 2025
The sign-up process at Endurance, which took place over the phone, was straightforward. The rep addressed all my concerns and provided clear explanations. Overall, I'd rate my sign-up experience a solid 4 out of 5.
Whenever I've had questions, they've treated me right and answered promptly. The payment process is incredibly simple, since it's automatically deducted from my checking account. Given the tight budget, having extended coverage is essential—it provides peace of mind, ensuring service for unexpected expenses.
Thank you for leaving us a review, George. We're glad to hear you had a positive sign-up experience and that our team provided you with excellent service. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed April 9, 2025
Upon calling Endurance, I was assisted by a very courteous gentleman. He patiently walked me through the details, clearly explaining how everything worked. This left me with a strong impression that their offerings were reasonable compared to potential hefty expenses in truck maintenance. Through all these interactions, my experience felt seamless and supportive.
Overall, both the sign-up process and customer service have been excellent.
We're happy to hear that our team provided you with excellent service, Roy. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed April 9, 2025
The Endurance rep who contacted me was incredibly polite and thoroughly explained everything I needed to know. This comprehensive breakdown of information really resonated with me, and I was impressed by their offerings.
Overall, my experience was smooth and satisfying, and there were no issues during the sign-up process. Any questions I had were answered promptly, leaving me with no confusion. The customer service was top-notch, and I found the price of the auto warranty to be a great deal.
My interaction with Endurance Auto Warranty was extremely positive.
Thank you for sharing your experience, Bobby! It’s great to hear that our representative provided such great support and that you had a smooth and satisfying sign-up experience. If you ever need anything, we’re always here to help. Safe travels!
- Endurance
Reviewed April 9, 2025
The prices at the dealership were about 75% more expensive than what I could secure with Endurance. My interactions with Endurance's customer service were very positive, and the signup process was super easy—completed in about 15 minutes, ensuring my car was protected without hassle.
Though I haven't yet needed to use the warranty for car issues, my experience so far has been excellent. The customer service during signup was top-notch, and I found the price to be very good. Given my interactions and the attractive pricing, I would confidently recommend Endurance to others.
Victor, thank you for taking the time to share your feedback with Endurance. We're thrilled that you are satisfied with the sign-up experience and pricing! Our priority is customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed April 9, 2025
I decided to check out an auto warranty because I drive a Nissan Altima, which is known for its transmission issues. Since I'm in sales and need to rely on my car for work, I couldn't risk breaking down. I chose Endurance Auto Warranty due to its excellent customer service. I had shopped around and got multiple quotes, but their professionalism over the phone made a big difference for me. I've been satisfied with my experience so far and would rate my experience as 5 stars.
We're happy to hear that our team provided you with excellent service, William. We’ll make sure that they receive the recognition they deserve!
- Endurance
Reviewed April 8, 2025
Katherine went above and beyond to help me resolve the issue I was having. She got to the bottom of it, and made sure to check for any other issues as well. I was upset when I called, but ended the call smiling and satisfied.
Hi Jason! We're thrilled to hear that Katherine provided you with such excellent service. It’s great to know that you ended your call smiling and feeling satisfied.
- The Endurance Team
Reviewed April 8, 2025
They say they cover everything, but in reality they try not to cover nothing. Even when you try to cancel your prescription, they sell your info to a company named Mepco and they bill you. This is a scam!!!
Hi, Na zir. We're sorry to hear you had trouble canceling. However, MEPCO is a payment plan provider that processes the monthly payments for many of our contracts. We apologize for any confusion. . If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you, The Endurance Team
Reviewed April 8, 2025
I found Endurance's offerings appealing, especially compared to other options available. They provide better terms without requiring an overwhelming down payment; all I needed was to pay $140 upfront. My interaction with the representative during the signup process was excellent; he clearly explained everything.
Setting up the initial payment schedule was smooth since it aligned with when I got paid. Although I've only contacted their customer service once with questions, the process was simple and straightforward. I also value Endurance's comprehensive perks, including roadside assistance, even though I handle my oil changes at the dealership.
With my positive signing experience, I'd rate Endurance highly.
Thank you so much for rating us so highly, Michael! We're glad our team provided you with an excellent sign-up experience!
- Endurance
Reviewed April 7, 2025
I only had them for a month and canceled due to being low on income at this time. But the Account agent Matt ** was very quick in helping me and I took his name and number so I could reapply when I am able to afford this warranty. He was very nice and did a good job at helping me.
Lola, we're sorry to hear that you canceled your coverage, but we understand your reasoning. Your satisfaction and peace of mind are our top priorities. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you.
Sincerely, The Endurance Team
Reviewed April 7, 2025
Long story short, I signed up a year or so ago. Received letter re increase in rates and called. Brian helped me. He revealed that I had NEVER been registered by whoever helped me. I was furious. He was very helpful and calmed me down. I could not believe I was never really covered. Due to him I have renewed faith in Endurance. Pat **
Hi, Pat. We're sorry to hear about your initial experience. However, we are thrilled to hear that Brian was able to assist you and make things right! If you have any additional questions, please don't hesitate to give us a call. We're here to help!
- Endurance
Reviewed April 7, 2025
We previously had Endurance for another vehicle and found the process of dealing with them easy at that time. Even though we never had to use the warranty on the former vehicle, signing up again was straightforward. I contacted them, left a message, and we were able to set up the new plan easily once they called back.
Seeking full coverage, I felt confident that Endurance representatives met my expectations. We've had a good experience with Endurance. In terms of customer service, I’d give them high marks as everything was relatively hassle-free.
I've also used their app and found it very user-friendly. Overall, I'd say they deserve a high rating across different facets.
Endurance has really impressed me, and I would recommend them to others based on my current experience.
Joseph, thank you for recommending us! We're thrilled to hear about your positive experience with our customer service team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed April 6, 2025
Well I just enrolled with Endurance and now I am in their "probationary period of 30 days and 1000mi. Nonetheless, I feel better about the future and the investment I have made with my vehicle. It is very important to me to have a plan B in place in relation to car repairs. There isn't anything better than the peace of mind I now have concerning my vehicle. I was surprised at the amount of coverage I was able to qualify for at 93930mi and on a 2019 Honda Civic Sport Coupe. I look forward to see how they handle the first repair, whenever that happens. So far so good but has only been day 3. I will let the universe handle the rest as I have done my part for myself and family.
Hi, Vernordo. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to providing you with excellent service and peace of mind for many years to come.
- Endurance
Reviewed April 5, 2025
We purchased a used car with relatively high mileage and it was wise to consider an auto warranty for extra coverage. When searching for options, I initially contacted CarShield but found the experience unpleasant due to their rude customer service. That interaction led me to try Endurance Auto Warranty instead. Signing up with Endurance was a positive process; they answered all my questions and made me feel taken care of. While I haven't filed any claims yet, I have a good impression so far. The customer service alone is worth a commendation, and I feel satisfied with the pricing as well. I'd rate my overall experience a solid five out of five.
Hi, Stephen. We're so happy to hear that you're satisfied with the pricing of your coverage plan and your overall experience with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed April 5, 2025
In the past, I’ve used Endurance services and was pleased with the experience, which prompted me to sign up again. This time, the sales agent was extremely nice and went out of his way to explain all the details of the coverage, ensuring I understood exactly what I was signing up for.
I managed to secure what I believe is a good coverage plan, although, with my last vehicle, I never had to actually submit a claim. That’s largely because I tend to keep my cars well-maintained, reducing the need for claims. However, it's reassuring to have this warranty for those unforeseen issues, offering peace of mind. I've come to rely on endurance primarily for this sense of security, even though I haven’t directly used the claims service yet.
As it stands, I think Endurance is a solid choice for car warranties. Having it gives me confidence that if my car needs anything unexpected, the coverage will take care of it. Given this, I'd rate them high due to the sense of peace it provides, even if I haven't needed to invoke the service included.
Thank you so much for sharing your positive experience with Endurance, Brownyn! We’re thrilled to hear that our service instilled confidence in your decision and that you feel peace of mind knowing your car is covered by Endurance. If you have any questions in the future, please don’t hesitate to reach out.
- The Endurance Team
Reviewed April 5, 2025
I got Endurance's number off a flyer and decided to inquire further since I had been receiving offers from multiple warranty providers.
My experience signing up was quite positive. Laura, the sales agent who assisted me, was exceptionally professional and knowledgeable. She made the entire process pleasing.
One concern I had is the grace period. I started paying for the service although I couldn't use it immediately. It would be preferable if charges began after the grace period rather than before. This was essentially my only criticism.
Overall, the pricing seemed fair. I appreciated Laura's excellent customer service over the phone.
We're happy to hear that our team provided you with excellent service, Paul. We’ll make sure that they receive your feedback. We're sure it will make their day!
- Endurance
Reviewed April 5, 2025
Endurance offers the substance and reliability I was seeking, as opposed to the quick, easy option some other companies represent.
When I signed up, my interaction with the customer service was outstanding. The rep was patient and never pressured me. She thoroughly explained everything, made sure I understood all aspects, like deductibles and claims, and she took the time to confirm my comprehension before moving on. This approach was refreshing and a stark contrast to my earlier days in sales, where things tended to move rapidly. Her friendly method of answering my questions made the decision to go with Endurance much easier.
Reflecting on my sign-up experience, I would rate it a strong 5. The articulation of their service helped solidify my choice, and I would give the customer service an exceptional rating. The pricing of the auto warranty also strikes me as fair, meriting a 5 in my book.
Thank you for taking the time to share your positive experience with us, Michael! We're thrilled to hear that our customer service met your expectations and that you found both our coverage options and pricing satisfactory. If you have any further questions or need assistance in the future, we're always here to help!
- The Endurance Team
Reviewed April 4, 2025
After paying off our Lincoln, I wanted to ensure we had the right protection if something went wrong. That's why I ended up selecting Endurance Auto Warranty. I discovered them after researching online and seeing their ads on TV. The sign-up process was straightforward and when I spoke to the representative, he was very courteous and clearly explained the coverage details. He mentioned a 30-day waiting period before filing claims, but didn't say anything about waiting miles, which I appreciated. Reflecting on past experiences with another warranty, some didn't turn out well, as I'd faced issues where they refused to cover certain costs. I'd generally tell friends that my sign-up experience was good and give Endurance a high recommendation. Even though the price was a tad higher than I initially anticipated, in terms of value, the peace of mind that their full coverage offers feels worth it.
Hi, Johnnie. Thank you for recommending us to your friends! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed April 4, 2025
My sign-up process was simple, and I felt at ease with the purchase largely due to the positive ratings. Although I haven't used the warranty yet to comment on its coverage personally, I found their offerings for mechanical and electrical coverage to be promising. I decided on Endurance because it was rated higher and seemed more reliable than other companies.
The sales agent I interacted with was excellent and made the process smooth, enhancing my overall experience. Before signing up, I did check their website and found it fairly useful though not without room for improvement. Overall, the combination of coverage options and the competence of their customer service left me feeling pleased with my choice.
We're so glad you chose Endurance, Rex, and that our team provided you with an excellent sign-up experience. We look forward to providing you with peace of mind for many years to come!
- Endurance
Reviewed April 4, 2025
I called different places and I got one of the best quotes from Endurance. I am still in the trial right now. But I have called to get more information on the things offered, because I know it said that they pay up to $50 to help me with the oil change, which is amazing. All of these amazing things that they are offering is what pulled me in.
The rep that I dealt with was amazing. The conversation that I had with her felt like she understood me. She was able to communicate or sync with me in the conversation to get what I was looking for. Her way of communication was great. She explained to me how Endurance offers more items that are covered. So, it's more peace of mind. I also looked through the document she sent me. I went through everything with her. So, everything was very, very precise.
Reviewed April 4, 2025
In my opinion worst warranty out there had 3 claims and they denied all 3. My vehicle was purchased new & always serviced mostly by the dealer… Money I paid the dealer for checking it out before they filed the claim..
We’re sorry to hear about your experience with your claim, Eddie. We’d love the opportunity to review your coverage and provide more information. Please contact us at feedback@endurancedirect.com so we can offer personalized support and ensure you have all the details and your questions answered.
- Endurance
Reviewed April 4, 2025
I explored Endurance Auto Warranty because I previously had CarShield for my other vehicle. My experience with Endurance has been quite positive. The sales agent was knowledgeable and helpful, which made me feel more comfortable with my decision. I particularly appreciated the feature that allows me to cash it out if I don't end up using it. While I haven't had to utilize the warranty yet, the coverage offered by Endurance seems great, and their terms are appealing. My decision to switch was influenced by concerns about CarShield not honoring their warranties based on feedback from others, so I wanted a company I could trust. Any vehicle I purchase in the future will definitely have an Endurance warranty.
Hi, Richard. Thank you for your enthusiastic review! We're thrilled to hear that you had such a positive experience with our sales agent and are grateful to have you as a part of the Endurance family. Thank you for considering us for your future vehicles as well! We look forward to providing you with peace of mind for many years to come
- The Endurance Team
Reviewed April 4, 2025
I had a few questions about the contract and every question was fully answered to my satisfaction. I am a returning contract holder and I know Endurance has my satisfaction as a priority. Thank you for making this an easy process and having knowledgable support available. It is hard to find a warranty and Endurance has made it easy. I have peace of mind and Endurance delivers.
Thank you for sharing your experience, Mary! It’s great to hear that you have found peace of mind with Endurance and that our representative provided such great support, answering all of your questions.
- Endurance
Reviewed April 4, 2025
The sign-up process was exceptionally smooth and straightforward. In fact, I was so pleased that I'm considering enrolling my other car for coverage too. The person I spoke to during the process was very knowledgeable and helpful, which reassured me about my decision. I've been informed about the potential difference in labor rates between my dealership and what Endurance covers, but that's something I'm okay with at the moment.
So far, I haven't had to file a claim, but my experience has been positive. Previously, warranties wouldn't extend coverage to my wife's older car, but Endurance was willing to, which was a big deciding factor for me. We take excellent care of our vehicles, and understanding exactly what is and isn't covered has been crucial. I appreciate the transparency and honesty about the terms, and there’s even a 30-day full refund guarantee in place.
Thank you for sharing your positive experience with us, Ciro! We're delighted to hear that your sign-up process was smooth and that our team providing you with great service! If you have any questions or need further assistance, we’re here for you.
- The Endurance Team
Reviewed April 4, 2025
This is a scam! My husband purchased a warranty from this company and they did not cover ANYTHING! Beware! The injector went bad causing failures with other parts that are covered. They wouldn’t cover anything because that one part went bad first. The contract doesn’t state any of this.
Elexous, we’re sorry to hear that you and your husband had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com, and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed April 4, 2025
The gentleman whom I spoke with at Endurance was extremely knowledgeable about the whole program, and for what level of protection my car qualified for. He didn't oversell anything, and didn't keep asking me after every sentence he said if I was ready to sign up for the benefits. He explained it so that I could understand the benefits I qualified for with my 2023 Hyundai Santa Fe, any questions that I had, he would patiently answer them, and when I ran out of questions, that's when he asked in not a pushy tone if I thought I would benefit from the protection he just quoted me, which of course, I did. So, he apologized but that he had to read me a 3 minute disclosure before finalizing everything.
After it was all said and done, I've been able to read the entire booklet online of the ins and outs of my new policy, and it was exactly as the gentleman who I spoke with had told me over the phone. There were no hidden fees or charges, and no exclusions other than what I had already been advised of. I think that this is going to be the beginning of a good partnership, because it was started out with the total truth being told, and respect.
Thank you for your feedback, Carolyn! We're thrilled to hear about the excellent service you received from the Endurance representative you spoke with. Should you have any more questions, feel free to reach out at any time. Welcome to the Endurance family!
- Endurance
Reviewed April 4, 2025
Maybe I am missing something. I see all the 4 and 5 star reviews but I had a horrible experience with Endurance. I talked to the salesperson on the phone and she gave me everything that was covered. I have a Hybrid and she told me the hybrid batteries were covered as well as shocks and struts and all suspension. She told me that all brake components are covered except for the pads. So I sign up. Then I get the actual Policy Book and none of those things are covered. In fact, there were significantly more exclusions that actual items they do cover. Basically they do not cover hardly anything. I cancelled right away. I was lied to. Seriously, almost everything was excluded. They have almost three pages of exclusions. I am very disappointed.
Thank you,
The Endurance Team
Reviewed April 4, 2025
This company is a scam. I was denied a claim because my “used” vehicle I bought from a Ford dealer did not have correct size wheels/tires specifically from factory. First of all I did not put these on. Ford dealer put them on. Endurance claims it was “modified”. If dealer thought it was ok to change size with factory wheels and then I think it’s “modified”. DO NOT BUY FROM THIS PLACE!!!!
Hi Johnny, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed April 4, 2025
I requested a quote online. Got a call within minutes. Purchased my warranty within 10 minutes. Very easy and simple to get started. The representative was very helpful and described the benefits perfectly. I have peace of mind knowing my son is covered for all major repairs if ever needed.
Thanks for sharing your experience, Steve! We're glad to hear that your new protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed April 4, 2025
After exploring various options, Endurance Auto Warranty caught my eye through a TV commercial. The purchase process was smooth and handled expertly by the representative I spoke with over the phone. She was notably helpful, friendly, and professional, making the experience pleasant. In terms of the plan's costs, while it seemed on the high side, priced at over $5,000, it was still more competitive compared to what the dealership quoted me for a warranty.
Hi, Frank. We're glad to hear that our team provided you with excellent service and that the sign-up process went smoothly. If you ever have questions about your coverage or need assistance in the future, we're here to help.
- Endurance
Reviewed April 4, 2025
I'm so thankful l found Endurance because l can't afford another vehicle right now. I will recommend you to anyone l know that can use you. lt's a blessing to find good people to help anyone these days and times. The lady that signed me in was so delightful and explained everything to me so that l could understand at least most of it.
Ada, thank you for the wonderful review and for recommending Endurance. Our priority is customer service, and we are ecstatic that our team met that mark!
- Endurance
Reviewed April 4, 2025
Called before open. Said I need pre-auth. Car needed alternator. I needed to get to work. Said I needed pre-authorization. They weren't open. Called back to speak to supervisor and was hung up on. No call back. Melinda **
Hi, Melinda. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com, and we will be in touch as soon as possible.
Thank you,The Endurance Team
Reviewed April 4, 2025
I heard about Endurance Auto Warranty online and when I signed up, the process was okay. I found the customer service experience to be quite good. During my call, the representative promised to send a card containing my policy number, and I've already received the essential information via email.
Since my registration last month, I haven't filed a claim yet. I do have some questions regarding taking my car to a repair shop and whether there are any waiting periods. As for the plan options and cost, I'm satisfied with what they offer. Overall, I'd confidently recommend them for their service.
Hi Brittany! Thank you for sharing your experience with Endurance! We’re pleased to know the signup process met your expectations and our customer service left a positive impression. If you have questions regarding repair shop visits or any waiting periods, don't hesitate to reach out to us. We value your recommendation and look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed April 3, 2025
Signing up with Endurance Auto Warranty was straightforward, and their customer service team was helpful in explaining the policy and its associated costs, which made for an easy experience. The coverage provided seems fairly standard; it covers the major components, although it does exclude some of the more commonly problematic items. Overall, my experience with Endurance has been positive, and I would recommend them to others looking for auto warranty services.
Hi Randy! Thank you for sharing your feedback! We're thrilled to hear that you found our sign-up process to be straightforward and our customer service team helpful and informative. We appreciate your recommendation and are happy that your experience with Endurance has been positive so far. If you have any questions or need further assistance, please feel free to reach out. We're here to help ensure you get the most out of your protection plan.
- The Endurance Team
Reviewed April 3, 2025
Not long ago, I chose Endurance Auto Warranty primarily because of their competitive pricing compared to my previous provider, CarShield. Though I wasn't dissatisfied with CarShield, the cost savings with Endurance caught my attention. When I set up my policy, the customer service experience was excellent. The representative was incredibly helpful and clearly explained how the policy works, making the entire process straightforward. I felt the interaction was positive, and the representative was engaging.
In terms of pricing, I initially rated my experience as a 4 because I haven't yet needed to file a claim, and my perception might change upon doing so. However, I later decided to give it a 5, acknowledging that my assessment could evolve once I have a firsthand claim experience. Overall, the simplicity of the transaction and the quality of customer service genuinely impressed me.
Hi Jean! Thank you for sharing your experience with Endurance. We're happy to hear that our competitive pricing and excellent customer service made a great impression during your plan setup. It's important to us that our representatives provide clear and engaging conversations, so we're thrilled to hear you felt the same. While it sounds like your experience established high expectations for the future, rest assured we're committed to delivering the same level of service should you need to file a claim. We appreciate your kind feedback and look forward to serving you further.
- The Endurance Team
Reviewed April 3, 2025
Everybody at Endurance was really clear about what the warranty covers. When I went online and I was checking, Endurance was better than CarShield by an astronomical amount as far as even deductible and what they covered. I also found out that CarShield is not doing very well. Endurance has a high star rating, too. The person that I spoke with was very kind, helpful and informative. From my understanding, it was better to not use it the first 30 days until everything went through. And then if I need to use it, then I can use it. It covers so much. I can't afford a new car. I can come up with $100, but some of the stuff that it will fix would help my car almost be like new. It just now flipped to 172,000. It was just a little before that when I got it.
Reviewed April 3, 2025
I had a positive experience with Endurance previously. Back then, I never made a claim and received a refund on part of the money I paid, which made me quite happy. The signup process this time was smooth. The representative was straightforward and didn’t pressure me, which was great since I was already sold on the idea. During our discussion, he reiterated that coverage would be active after I drove 1,000 miles or within 30 days. I did have questions regarding the coverage; if the repair cost exceeded my car's trade-in value, they would pay the trade-in value rather than fix it. This was something I found in the contract and wanted clarity on for potential future situations. When it came to payment, I initially thought the amount was higher than I would have liked, but the term was extended to make it more manageable within my budget. I would recommend friends or family choose Endurance.
Hi Terry! Thank you for sharing your experience with Endurance! We're happy to hear that our sign-up process was seamless and that our representative met your expectations by providing you with clear information. We're glad to have provided a payment plan that suits your budget and helps secure your decision in choosing us for coverage. If you have any further questions or need clarification on your current contract terms, please don't hesitate to reach out. Your recommendation to friends and family means a lot to us. We're here to support you every step of the way.
- The Endurance Team
Reviewed April 3, 2025
I switched to Endurance Auto Warranty primarily because their offerings were more cost-effective compared to my previous provider. My interaction with their customer service, particularly a representative named Winston, was positive. Winston was knowledgeable and guided me comprehensively. The entire signup process was smooth, and I appreciated the service being approximately $60 cheaper than what I was paying before. Based on my experience, I would highly recommend Endurance to others seeking affordable auto warranty solutions.
Hi Anthony! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that Winston was able to provide you with knowledgeable and guiding support as well as a seamless signup process. It's fulfilling to learn that you find our offerings more cost-effective and you're happy with the savings you're enjoying. Your recommendation means a lot to us, and we're committed to continuing to provide you with exceptional service. Should you have any questions or need further assistance, please don't hesitate to reach out to us.
- The Endurance Team
Reviewed April 3, 2025
I googled a couple of companies and I chose Endurance. I got a premium policy and I was approved right away. But I didn't get the explaining of the contract. They also said they were giving out a 30% discount but when I called back, they wouldn't give it to me. I haven't gotten anything in the mail telling me what I'm covered for, as well. I got an email but it was so long and long. I'm 70 years old and I can't read those things. I need it on paper. I've never spoken to anybody since I signed up or received anything in the mail. I know they're very good but their service was horrible. All they did was take my money.
Hi Anthony. Thank you for sharing your concerns. We apologize for any confusion with your protection plan and the issues you've experienced with the discount and document receiving process. It's important to us that our customers are fully informed and appreciated. Please reach out to our team at feedback@endurancedirect.com, so we can look into your coverage details and address these issues for you. Your feedback is valuable to us as we aim to improve our services. Thank you for your patience.
-The Endurance Team
Reviewed April 3, 2025
I ultimately landed on Endurance Auto Warranty after having had an auto warranty when I first purchased my car way back in 2019. When it was time to renew my warranty, I decided to do so over the phone. The representative was quite helpful, and they clearly communicated what was covered and what wasn't. I have a comprehensive coverage, possibly their platinum plan, which was the best coverage option they had. In sharing with friends, I would describe the sign-up process as being transparent and easy to understand. Everything was explained clearly, and I felt well-informed about my choices.
Hi Iysee! Thank you for sharing your positive experience with Endurance! We're happy that our representative made the renewal process seamless and that you found the coverage details clearly communicated. It's fantastic to hear you describe our process as transparent and easy to understand. We look forward to continuing to provide you with outstanding service. If you have any further questions, please don't hesitate to reach out to us.
- The Endurance Team
Reviewed April 3, 2025
I made the decision to go with Endurance Auto Warranty because of their reputation for handling bills effectively if any issues arise. Their plan options and costs seemed fairly reasonable to me, and I found their customer service to be quite satisfactory. Overall, I have a positive impression of the company and believe they provide a good service.
Hi Byron! Thank you for sharing your experience and positive feedback about Endurance. We truly appreciate your kind words about our plan options, reasonable costs, and customer service. We're happy to hear that we have lived up to our reputation in providing you with good service. Your satisfaction is important to us, and we're always here to assist you with any future needs.
- The Endurance Team
Reviewed April 3, 2025
The sales agent I interacted with was fine, though I would have preferred more detailed information about my coverage options. I eventually received a contract but encountered trouble opening it, which was a bit frustrating. Consequently, I wasn't able to thoroughly review all the warranty detail specifics like what components are covered.
From our discussion, I gathered that Endurance covers major components like brakes and transmission, which played a significant role in my decision to sign up. However, the process proved to be quite costly in my view. The overall customer service experience gets an average rating as I felt it lacked some details I was hoping for.
Hi Ronald! Thank you for bringing your experience to our attention. While we're happy to hear you appreciate coverage for major components such as brakes and transmission, we understand the inconvenience you went through regarding documentation and anticipated guidance. I am sorry for any trouble caused when accessing your contract and the information within. It's important you have clarity on critical coverage aspects to ensure a better service experience.
We're always striving to enhance clarity in our communications and ensure high satisfaction. Please contact our team at feedback@endurancedirect.com if you need any document issues addressed or further clarification about plans discussed. Your satisfaction is critical to us, and we'd love the opportunity to improve your overall experience with us.
Thank you for being forthright. We appreciate your valued feedback on areas noted for improvement and look forward to ensuring any future interactions are flawless and exceed your expectations.
-The Endurance Team
Reviewed April 3, 2025
My experience signing up was quite positive. The sales agent I spoke with was very professional and thoroughly explained all the details of the coverage, which includes extensive options like bumper-to-bumper. Overall, I have no criticisms about the sign-up process or how they handled my queries. If I were to rate the experience, I'd confidently give it a 5.
Hi Robert! Thank you for sharing your positive experience! We are happy to hear that the sign-up process was seamless and that our sales agent could assist you well. It’s wonderful to know that the extensive coverage options met your expectations. We're looking forward to providing continued support and excellent service.
- The Endurance Team
Reviewed April 3, 2025
The sign-up process with Endurance was notably smooth. The representative, a man, was excellent in communication. He adeptly addressed my inquiries and demonstrated a willingness to work out solutions when initial terms didn’t quite meet my expectations. Specifically, I had concerns about the activation period of the warranty in terms of both time and mileage. It was essential for me that these terms were fair, and he managed to find a resolution we were both satisfied with.
Though I can't provide a detailed account of our entire conversation, those aspects stood out the most. I’m yet to utilize their service for any claims, so my current praise is based on the initial sign-up experience, which I’d confidently rate as high as possible.
Hi Michael! Thank you so much for sharing such a positive review about your sign-up experience with Endurance. It's fantastic to hear that our representative was able to effectively address your concerns and find a solution that fits your needs. We're happy to know your interactions were smooth and well-received. Should you need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed April 3, 2025
The representative clearly explained that if anything happens to my car, I just need to notify Endurance for approval and then I can take it to my preferred repair facility. Although he mentioned the warranty activating after about 30 days, I found the sign-up experience to be straightforward. The guy on the phone was really helpful.
Hi Joseph! We're happy to hear about your positive experience signing up with us. It's great to know that our representative conveyed the process clearly and was helpful throughout your call. Our team strives to provide straightforward and seamless guidance. If you ever need further assistance or have more questions, [please feel free to reach out to us anytime.
- The Endurance Team
Reviewed April 3, 2025
With the car showing its age, getting a full coverage warranty felt necessary to protect it from unexpected breakdowns, as I didn't have the funds to cover major repairs out of pocket.
Working with Steven, the representative, was a pleasant experience. He impressed me with his knowledge and friendliness, making the process straightforward. I would definitely recommend Endurance to friends, especially given the overwhelming number of auto warranty commercials and endorsements out there. A minor annoyance is the persistent commercials from other companies that I just can't stand, so Endurance felt like a refreshingly better choice because of Danica Patrick's endorsement, which I preferred.
Although I haven't used their mobile app due to my limited internet use as I'm retired, I've kept track of my account details and ensure my payments are up to date every month. I conducted the initial setup over the phone and felt the sign-up process was efficient and worthy of a 5-star rating. However, I would have appreciated slightly lower costs; I'd rate the pricing experience around 4 stars. Overall, the customer service and the quality reflected in Steven's professionalism were top-notch, earning a solid 5 stars from me.
Hi Kevin! Thank you for sharing your experience with us! We're thrilled to hear that Steven provided you with knowledgeable and friendly service, making your decision to choose Endurance feel confident. Your recommendation and 5-star rating genuinely mean a lot to us, and we're grateful for your trust amid the sea of coverage options. We also appreciate your feedback on the pricing—you can count on us to continually seek ways to offer great value. Please know we are here to assist you anytime!
Thank you for being a valued part of the Endurance community!
- The Endurance Team
Reviewed April 3, 2025
We experienced outstanding customer service during the sign-up process. The representative we interacted with was incredibly kind and patient, allowing us all the time we needed to make our decision without feeling pressured. His consistency and genuine demeanor set him apart from other companies we had considered.
My husband was particularly impressed, as we both appreciated the detailed explanations provided. It made the entire process smooth and informative. Despite having explored a few other options, Endurance won us over with their transparent approach. The overall experience was positive enough that we're considering signing our daughter up as well.
The service was exceptional, and I would confidently rate it at the top of the scale if I could. My husband's sentiment mirrors mine in this regard. The pricing of the warranty also stands out as competitive and fair, deserving of the highest rating as well. Overall, we're very pleased and would recommend this company to anyone considering an auto warranty.
Hi John! Thank you for sharing your complimentary review of Endurance! We're overjoyed to learn about the flawless customer service you experienced during your sign-up process and are especially proud that you found our representative so accommodating and pressure-free. It’s fantastic to hear both you and your husband are considering extending this level of service protection to your family. Your kind endorsement reassures us that our cognizant efforts to amplify transparency and genuine care are making a valuable impact.
If there's ever anything more we can do to assist or any questions arise, please feel free to reach out—we're always here and gladly committed to upholding the exceptional experiences that led you to consider recommending us to others.
- The Endurance Team
Reviewed April 3, 2025
The signup process with Endurance was straightforward, thanks to Lacey, who assisted me. Lacey was knowledgeable and provided clear explanations about the coverage, which included essential components like the engine, AC, and electrical parts. This coverage met my expectations, as I was seeking a comprehensive warranty.
One hiccup during the process was that the paperwork they sent me had the incorrect mileage for my vehicle. I quickly reached out to Lacey, sent her a picture of the correct mileage from my car, and she was receptive, replying with appreciation. However, I haven't received the revised paperwork yet, so I'm hesitant to sign the documents with the incorrect mileage.
Despite this minor issue, I would definitely recommend Endurance due to their excellent customer service. I haven’t accessed their website or app yet, but it's something I plan to do. Overall, my experience has been positive, and I appreciate Lacey's support in making this process smooth.
Hi Pamela! Thank you so much for your kind words and positive feedback. We're happy to hear that Lacey was able to assist you with a smooth signup experience and provide clarity regarding your comprehensive coverage options. We're also sorry for the initial oversight with the mileage paperwork. Your continued satisfaction is important to us, and we're committed to resolving issues as swiftly as possible. We appreciate your patience and understanding during this process. Please let us know if there's anything more we can do to assist you or ensure a seamless experience. We look forward to continuing to support you.
- The Endurance Team
Reviewed April 3, 2025
Everybody at Endurance was very professional and they happened to be the best program. Plus, they would cover a car that was also going to be used to carry passengers. I had a very good experience with the rep when I signed up with them. Even though I've not had to use the product, I have a sense of security when I enrolled and the courtesy and business-like conversation that we had. I felt very good.
Reviewed April 3, 2025
Getting signed up with Endurance was seamless—I reached out over the phone, and a representative named Noah walked me through the whole process with clarity. The coverage they offered for six years was both appealing and affordable, particularly since I opted for full, bumper-to-bumper coverage.
If a friend asked about my experience with Endurance, I'd definitely say it was a positive one, and I’d encourage them to check it out themselves. From the initial customer service interaction to the comprehensive coverage details, it has been impressive.
Additionally, I've utilized their app, which I found to be user-friendly and well-designed. On several criteria—customer service, pricing, website and app usability—I’d confidently rate my experience highly.
Hi Robert! We're thrilled to hear that your experience with Endurance has been seamless and positive! We're glad Noah could assist you effectively, and it's great to know that our coverage options and affordability met your needs. We're also happy you found our app user-friendly. Thank you for recommending us to your friends, and we'd love to continue providing you with exceptional service. If you ever have more questions or need assistance, we're here to help!
- The Endurance Team
Reviewed April 3, 2025
I recently chose Endurance Auto Warranty after seeing a special offer they were running. As a vehicle owner, I wanted to ensure I had coverage and peace of mind, and their advertisement caught my attention. Signing up with them was straightforward—the process over the phone was easy, and they answered all my questions efficiently.
Hi Robert! Thank you for choosing Endurance! We are thrilled to hear that the signing process was straightforward and that our team efficiently answered all your questions. It's great to know that you found our special offer enticing and that it brought you the peace of mind you were looking for. If you ever need further assistance, please do not hesitate to reach out.
- The Endurance Team
Reviewed April 3, 2025
The experience was pleasant, and the person I spoke to was knowledgeable about the product. If asked by friends or family, I'd say the sign-up process was smooth and positive.
Hi Keith! Thank you for sharing your positive experience! We're thrilled to hear that you found the interaction smooth and our representative knowledgeable about the product. We appreciate your trust and recommendation. If you have any more questions or need assistance, please don't hesitate to reach out. We're here for you anytime!
-Endurance
Reviewed April 3, 2025
My factory warranty had expired and I did some research online. I came across Endurance and was impressed with the information available. The sales agent who assisted me during the sign-up process was very helpful and notably not pushy, which I appreciated because I was just exploring my options at the time. Their approach was straightforward, providing reassurance without adding pressure.
The coverage offered by Endurance matched all my expectations. Signing up was easy and the price seemed quite affordable to me, especially considering the current climate where costs are generally on the rise. Overall, the experience brought me peace of mind.
In rating the service, everything from the sign-up process to my interactions with customer service earns high marks. I would confidently rate the process and service received as excellent across the board. My positive impression was further reinforced by their helpful website, although I would note the site as slightly more complex by rating it just a notch below perfection. The level of coverage promised is definitely what seals the deal, being exactly what I was hoping for.
Hi Ron! Thank you so much for sharing your thoughtful feedback. We're happy to hear that your experience with Endurance, from the comprehensive sign-up process to the excellent coverage options, met your expectations. It's wonderful to know that not only did you find our representatives helpful and non-pressuring, but the clarity and reassurance provided brought you the peace of mind you set out to achieve.
Your high rating and appreciation, especially amidst today’s rising costs, truly mean the world to us. And we'll look at simplifying our website experience further. Rest assured, we’re excited to have you with us and are here whenever you need assistance or have more to explore with your coverage.
- The Endurance Team
Reviewed April 3, 2025
Endurance manager Izzy ** assisted with the cancellation of one of my policies. He was very helpful and knowledgeable. Made the process easier. I will definitely choose to remain a Endurance customer.
Hi Felicia! Thank you for taking the time to share your experience. We're thrilled to hear that Izzy assisted you effectively with canceling one of your plans. It's great to know that his knowledge and helpful demeanor made your transaction smoother. We appreciate your loyalty and look forward to continuing to provide excellent service as you remain an Endurance customer. If you need further assistance, please feel free to reach out anytime!
- The Endurance Team
Reviewed April 3, 2025
I opted for an auto warranty from Endurance to avoid potential high financial costs once the dealer warranty expired and I ended up choosing their bumper-to-bumper option. I found the whole process to be fairly straightforward as I completed it over the phone. The customer service experience was excellent; the representatives were highly knowledgeable and answered all my questions thoroughly to my satisfaction.
I also downloaded their app, which I found quite intuitive and easy to use. Although I have not yet had the chance to file a claim, my overall experience signing up and getting everything set up has been positive. Given this, I would rate my experience as a 5. The representative's professionalism and the quality of service were both top-notch, also deserving of a 5. All in all, my experience with Endurance Auto Warranty has been exemplary so far.
Hi Darren! Thank you for sharing such a glowing review! We're thrilled to hear that your experience with Endurance, from opting for the bumper-to-bumper option to interacting with our knowledgeable customer service team, has been straightforward and positive. It's fantastic to know that you've found our app easy to navigate, enhancing your overall satisfaction. While you haven't filed a claim yet, we're confident that your experience will continue to be exemplary if you ever need assistance. We're grateful to have you as a valued customer and appreciate your trust in Endurance.
- The Endurance Team
Reviewed April 3, 2025
My wife and I were genuinely impressed with how straightforward the process was with Endurance. The sign-up was efficiently handled over the phone, with a very helpful representative who guided us through all the features we weren't aware of. Also, the pricing and comprehensive coverage options really suited our needs.
It's been only a short time since we signed up, and although the full coverage hasn't yet kicked in, the initial experience was impeccable. I've actually recommended Endurance to a few friends due to how smooth everything went. We appreciated the customer service we received, and I confidently rated the whole sign-up process a 5.
Hi Emmanuel! Thank you for sharing your experience with us! We're thrilled to hear that you and your wife had a smooth sign-up process with the support of our helpful representative. It's great that our pricing and coverage matches your needs perfectly. We aim to make our services as stress-free as possible, and your recommendations mean a lot to us. If you ever have questions or need assistance as your coverage begins, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 3, 2025
Juan was extremely patient, informative, most helpful and I felt that I was in very capable hands. He walked me through the process at a comfortable pace knowing that this was my first time having to deal with any auto issues, as my husband who recently passed away did this all for me. He was a blessing.
Hi Ellen! Thank you for sharing your experience. We're so glad to hear Juan provided exceptional support during a challenging time. Offering assistance with patience and care is our priority, and it's wonderful to know you felt confident and at ease. Please feel free to reach out if you need any further assistance. We're here to support you.
- The Endurance Team
Reviewed April 3, 2025
A Tale of Deception: A Review of a Misleading Contract- When Promises Fall Short. Transparency and honesty are paramount in the world of contracts and negotiations. However, Endurance did not uphold these values, leading to the agreed terms differing starkly from what was initially promised. This review delves into the experience of dealing with a misleading contract and salesman who promised one thing but delivered another.
Dealing with a misleading company like Endurance and the sales force that represents it is a challenging experience that tests one's patience and resilience. It is a stark reminder of the importance of transparency, honesty, and due diligence in contractual agreements. By learning from such experiences and adopting proactive measures, individuals can confidently navigate the complexities of negotiations and safeguard their interests against deceitful practices. In the end, the commitment to integrity and trust forms the cornerstone of successful and lasting professional relationships. Let this review be a testament to the significance of honoring one's word and the mutual respect that should underpin every contractual agreement. Don't do business with Endurance!!
Hi Roy. Thank you for taking the time to provide us with your detailed feedback on your recent experience with us. We are truly sorry to hear about this situation, and it’s very concerning that our service did not live up to the promises you felt were made concerning your contract with us. Transparency and honesty indeed form the backbone of our customer contracts, and your review highlights discrepancies we must address swiftly.
We understand how distressing this experience must have been, and we assure you that we'll be evaluating all aspects involved to make meaningful improvements. We kindly ask that you reach out directly to us at feedback@endurancedirect.com to provide additional context or details. Our aim is to address and try to resolve all presented concerns to help reestablish the foundational trust vital for ongoing customer relationships.
We are dedicated to correcting these issues promptly and deeply long for the considered opportunity to restore your faith in our service.
-The Endurance Team
Reviewed April 3, 2025
I decided to explore an auto warranty with Endurance after seeing some commercials. I specifically wanted full coverage and found the entire enrollment process to be quite simple and straightforward, thanks to a representative who seemed knowledgeable about the product. Although I haven't had to file any claims yet, my overall experience signing up was effortless.
My warranty with Endurance was easy to get set up. The process definitely met my expectations, and I'd confidently recommend it. When it comes to the interactions with customer service and the satisfaction with the pricing, I'd give both a top rating.
I haven't downloaded their app yet, but based on everything so far, I'd feel comfortable recommending Endurance to others looking for similar coverage.
Hi Hulon! Thank you for sharing your positive experience with Endurance! We're happy to hear that you found the enrollment process straightforward and our representatives knowledgeable. It's great to know that you feel confident about recommending our coverage to others, even before needing to make a claim. If you ever have any questions or decide to try our app, please feel free to reach out. We’re here to support you every step of the way!
- The Endurance Team
Reviewed April 3, 2025
I previously tried another company but found that I preferred Endurance. My interaction with their customer service was very positive, and I can't say enough good things about it.
The entire process of signing up was smooth, and I didn't encounter any issues worth mentioning. I do have a minor concern, though. I requested a paper copy of my policy, but I haven't received it yet. They sent me something in the email, but I'd like to have a hard copy. I'm handling this directly with their customer service team, as I have their contact details.
Overall, I am very satisfied with Endurance, and I'd certainly recommend them based on my experience.
Hi Michael! We're thrilled to hear about your satisfying experience with our customer service and ease of signing up. Thank you for choosing Endurance! We see you've had concerns about receiving a paper copy of your policy issued. It’s great to hear you're in touch with our team for resolution. If we can help further, kindly reach out any time. Your recommendations and feedback are highly appreciated.
- The Endurance Team
Reviewed April 3, 2025
The customer service during the sign-up wth Endurance was outstanding. I found it incredibly easy, and the reps were polite and helpful. Overall, it was a very good experience, and I have nothing but positive things to say about my initial interaction with Endurance. I would recommend them.
Hi Roger! Thank you so much for sharing your experience with us. It’s fantastic to hear that our team made your sign-up process outstanding, with polite and helpful support. We're thrilled to know you had a positive experience and appreciate your recommendation. If you ever need assistance or have questions in the future, please don’t hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 3, 2025
The signup process with Endurance was straightforward. The reps were knowledgeable and answered all of my questions clearly, leaving me satisfied with their service.
I felt it was important to secure extended coverage because of the unpredictable nature of vehicle expenses. You never know what might go wrong, and out-of-pocket costs can be significant. Having that extra coverage offers peace of mind. I also recommended Endurance to my son.
Hi Maureen! We appreciate your thoughtful review and are happy that you found our sign-up process smooth. It’s great to hear that our representatives provided clear answers to your questions, leaving you confident in your decision, particularly given the uncertainty of vehicle expenses. Your recommendation to your son truly honors us, and we're thrilled we can offer peace of mind with our extended coverage. Please don't hesitate to contact us if there’s anything else you need.
- The Endurance Team
Reviewed April 3, 2025
I had previously covered my travel trailer with Endurance and had a satisfactory experience. Most of my recent buying process was straightforward, without any major surprises. The plan options and costs met my expectations. I'm currently using the warranty for my 2016 Ford F-250.
I was pleased with the overall offering, especially after comparing Endurance with another warranty program advertised on TV. That competitor kept lowering their prices, but I found their reputation questionable after checking their reviews online. This reinforced my decision to go with Endurance again.
Based on the purchasing experience alone, I'd give Endurance a high satisfaction rating and would likely recommend them.
Hi Jerry! Thank you for your detailed review! We're thrilled that you're happy with your choice to go with Endurance once again. It’s great to hear that our plan options and costs met your expectations, and we appreciate your trust in our reputation. Your experience and satisfaction with both our travel trailer plan and the recent coverage for your Ford F-250 are what we strive for. Please do not hesitate to reach out if you need any assistance with your coverage, we are here to help.
- The Endurance Team
Reviewed April 3, 2025
Initially, Endurance quoted me $13,000 which seemed reasonable, but things changed unexpectedly regarding a refinance detail. I found my car payments had escalated to $19,700, which caught me off guard, especially given my circumstances at age 65; the idea of being committed to a 7-year payment plan did not appeal to me.
When it came to customer service, they were impressive. The team was friendly and honest throughout my interactions, making themselves thoroughly reliable. I would give their team a perfect score on courtesy alone.
On a personal rating scale, I would score them highly for customer service but not so much for the cost arrangement. While their building approach was clear, I ultimately felt it was too costly based on my personal budget, which I found unfavorable.
Hi Lorraine! Thank you for sharing your feedback. It's great to hear that our customer service team left such a positive impression. We're sorry to learn about your concerns regarding the cost of your payment plan and the unexpected refinancing details. Meeting your needs and financial well-being is important to us, so if there is anything we might do to help further your experience or address these matters, please contact us. Your insights help us improve, and we appreciate your support.
- The Endurance Team
Reviewed April 3, 2025
After hearing from my sister about Endurance Auto Warranty, I was encouraged to check it out. She praised the service, which sparked my curiosity and led me to call them directly. The sales agent I spoke with was very nice and made the whole process smooth. What impressed me the most was how clearly everything was explained. The coverage seemed fair, which was quite reassuring. Overall, the experience has been quite positive.
Hi Tamika! Thank you so much for sharing your positive experience! We're thrilled to hear our sales agent could assist you smoothly and clearly explain our coverage options. Your kind words are truly appreciated, and we look forward to continuing to meet your needs. If you have any further questions, we're always here to help!
- The Endurance Team
Reviewed April 3, 2025
I'll be very happy when I get the policy in the mail. I've only accessed it online and I’m eagerly waiting for it in the mail since my printer isn’t working, and I much prefer having a physical document on hand for reference.
I’ve only had my coverage since March 13th and haven’t needed to file a claim yet, but I was informed it’s essential to wait 30 days before one can begin claiming, which I’m comfortable with, given my car's good state. I strictly use it for local errands and shopping.
I'd seen the commercials of Endurance repeatedly and it’s good to have it. I opted for this warranty primarily because the way cars are built these days means repairs can be quite costly. Even though my vehicle only has 20,000 miles and is like new, I believe having coverage for unforeseen problems is practical. When signing up, everything went smoothly over the phone.
I briefly considered the transferability of the plan if I decide to change vehicles as my husband suggested the idea of a new car. Still, for now, I’m content not having that enormous financial responsibility yet.
Overall, my experience with Endurance has been positive. Even my initial sign-up process was hassle-free. I look forward to a continual pleasant experience with them.
Hi Patricia! We're happy to hear that you're satisfied with your experience and have found our customer support smooth and seamless. It's great to know you feel comfortable with the protection we've provided for your vehicle. If you have not received your documentation in the mail yet, please contact our team at feedback@endurancedirect.com and we will ensure it gets to you as soon as possible. Thank you for choosing Endurance, and we look forward to being there whenever you need us!
- The Endurance Team
Reviewed April 3, 2025
I had a vehicle with CarShield, then I found out that they were being sued because they weren't holding up their policy. So, I figured I'd find somebody that was dependable. I opted for Endurance after seeing a TV commercial and their ads made it sound like a great deal. But the deciding factor was the interaction with their representative, who was very pleasant on the phone and clearly explained the policy, including aspects like rental car coverage. The program I signed up for lasts 48 months, though I only pay for about 30 of those. So economically, it seemed advantageous. Endurance gives me confidence, and even though I'm yet to leverage the benefits, it looks promising.
Hi Eugene! Thank you for choosing Endurance for your vehicle protection. We're happy to hear about your pleasant interaction with our representative, and it's great to know that the coverage details were clearly explained to you. We strive to provide competitive and comprehensive coverage that aligns well with the expectations and needs of our customers. If you have any questions or need further support, please feel free to reach out to our team. We look forward to confident future journeys with you!
- The Endurance Team
Reviewed April 3, 2025
My car is from 2012, so I wanted that extra peace of mind, and Endurance's strong reputation persuaded me to take the plunge. The sign-up process was pleasant. I spoke with Lou from Florida, who was very friendly and able to answer all my questions, making the experience easy.
I'd rate my experience highly, feeling reassured by Endurance's commitment to service.
Hi Lyle! Thank you for sharing your positive experience with us! We're thrilled to hear that Lou provided exceptional service by answering all your questions with friendliness, and that you felt reassured throughout the process. We're proud to have earned your confidence through our service. If there's anything else you need, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 3, 2025
After purchasing a new car, I found myself in need of a reliable auto warranty. Endurance Auto Warranty stood out to me because I had tried a few other providers and was not satisfied with their service, especially lacking in knowledgeable customer service. Being in customer service myself, I prioritize having helpful and informed representatives, which I did not find elsewhere.
My experience with Endurance was exceptional. I handled the quote over the phone, and their rep exceeded my expectations by suggesting an option that was better and more cost-effective than what I originally had in mind. They were knowledgeable and saved me money while still meeting all my needs.
My experience with Endurance has been stellar. Overall, I would rate it a 5 out of 5.
Thank you for sharing your experience with us, Catina! We're happy to hear that our knowledgeable customer service and tailored recommendations helped exceed your expectations. Please know that we are here for any support you might need in the future. Thank you for choosing Endurance, and we appreciate your 5-star rating.
- The Endurance Team
Reviewed April 3, 2025
My initial interactions with Endurance were very positive. When I got in touch with their customer service, the rep was excellent, making the process smooth. I appreciated that there was no pressure when signing up, which added to my comfort and confidence in choosing them. Overall, my experience with Endurance has been quite good.
Thank you for your 5-star review, Sherry! We will share this with our customer experience team to let them know to keep up the amazing work.
- Endurance
Reviewed April 3, 2025
I opted for Endurance Auto Warranty after evaluating several options, drawn by the appealing deal they were offering. The process of signing up went smoothly, with their customer service making the experience pleasant.
So far, the experience has been hassle-free, and I would feel confident recommending Endurance to others seeking similar services.
Thank you for the 5-star review, John. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help! Thank you for the recommendation.
- Endurance
Reviewed April 3, 2025
Signing up with Endurance was a thorough and quick process. The rep explained everything clearly, including details about the guarantee and warranty. I was informed that the program kicks in after a certain period or mileage.
When thinking about recommending Endurance to a friend or family member, I would point out that it's one of the best ways to ensure coverage against any car problems or breakdowns. The warranty offers extensive protection, covering nearly everything, such as the powertrain and other systems, and is a good deal overall.
Thank you for your positive feedback! We're thrilled to hear that our representative made the sign-up process thorough and straightforward. Knowing you'd recommend Endurance to friends and family means a lot to us, and we’re committed to providing reliable protection for your vehicle. Should you need any assistance, feel free to get in touch. We’re here to help!
- The Endurance Team
Reviewed April 3, 2025
When I signed up with Endurance, the process went smoothly with no issues. Speaking with their rep was a straightforward experience; he was knowledgeable and explained the contract details comprehensively.
The cost, while a bit steep, merited a four for its value versus its price. Nonetheless, I'm pleased enough to have already recommended Endurance to a friend.
Hi Paul! Thank you for your kind review! We're happy to know that our smooth and comprehensive sign-up process made a positive impression on you. Your feedback regarding our value for cost is much appreciated, and we're thrilled to hear that you've recommended us to a friend. If you ever have further questions or need assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed April 3, 2025
My vehicle was accumulating mileage, and I was seeking a reliable protection plan. It was Danica Patrick’s endorsement that drew me to Endurance, as she vouches for their trustworthiness, given her well-known status as a race car driver. After expressing initial interest, a rep named Rebecca reached out. Rebecca was incredibly friendly, knowledgeable, and made the entire process feel positive and pressure-free. She addressed all my questions and thoroughly explained the program details.
The coverage process was clearly communicated to me. Rebecca went over the range of coverages available, how I could ensure my local repair shops accepted Endurance, and mentioned the requisite 30-day waiting period before the program activates. I selected the coverage that met my needs and found it was comparatively one of the best offerings available out there.
I would rate the sign-up experience a top score of 5 for its smooth and satisfactory nature. I’d certainly recommend that friends and family consider Endurance as their auto warranty provider.
Hi James! Thank you so much for your detailed feedback! We're thrilled to hear about your positive experience with Rebecca and the smooth sign-up process you had with Endurance. Our goal is always to provide exceptional service and peace of mind when selecting the right coverage. We appreciate your recommendation to friends and family, and we're here for any assistance you may need in the future. Enjoy your coverage!
- The Endurance Team
Reviewed April 3, 2025
During my initial encounter with Endurance, the customer service was excellent, and the reps were very courteous.
I feel good about my decision to jump on board. Based on my signup experience, I would recommend Endurance and rate it highly. Although I've just started, I'm satisfied with the pricing and terms.
Hi Daniel! We're thrilled to hear that you had a positive experience with our customer service team and that you're feeling good about your decision to join Endurance. We're glad to know you're satisfied with the pricing and terms so far. Thank you for recommending us and rating us highly! If you have any questions or need further assistance as you get started, please feel free to reach out anytime.
- The Endurance Team
Reviewed April 3, 2025
Although my initial interaction with the customer service was commendable—the Endurance rep was incredibly patient when I faced difficulties due to my visual impairment—the process hasn't been smooth since. My primary concern is that I haven't received the promised hard copy of my contract and membership cards, crucial for me due to my inability to read from a screen. Despite this oversight, the rep handling my sign-up was extremely understanding, especially given the challenges with my bank. I would rate the transaction process itself highly, but the lack of physical documentation impacts my overall satisfaction. I still hope this can be resolved as I need the tangible documents to use my warranty efficiently.
Hi Karen! We sincerely appreciate you taking the time to share your experience. We're glad to hear that our representative was patient and supportive during your initial interactions, particularly when navigating the sign-up process given your specific needs. We understand that receiving the physical copies of your contract and membership cards is essential and apologize for the inconvenience you've faced. Your comments are important to us, and we're committed to ensuring you have the tangible documentation that matches your preferences.
If you still have not received your documentation, please email us at feedback@endurancedirect.com and we will promptly address this matter. Thank you for choosing Endurance and for your patience as we work to fully meet your expectations.
-The Endurance Team
Reviewed April 3, 2025
The coverage and the cost of Endurance seemed reasonable to me, which is why we decided to go for it. It suited our needs and overall, I’m satisfied with our initial impression.
Hi Marcel! Thank you for sharing your positive experience with Endurance. We’re thrilled to know that our coverage and costs have met your expectations and suited your needs. We appreciate your feedback and look forward to being part of your driving experiences for many more miles ahead. Should you have any questions or need assistance, please don't hesitate to reach out. Welcome aboard!
- The Endurance Team
Reviewed April 3, 2025
I've tried other warranties and I found them to be rip-offs. Endurance, on the other hand, came highly recommended.
My experience setting up the warranty with their customer service was fantastic. I appreciate the competitive pricing and found it reassuring that local dealerships in Pueblo, Colorado couldn't say anything negative about Endurance. While I'm hopeful I'll never have to test the warranty, I feel confident recommending them. I've had two or three referred to them.
Hi Clifford! we're so glad to hear your experience with setting up your protection plan was fantastic, and we deeply appreciate your support and recommendations. It’s great to know competitive pricing and excellent community reputation added to your confidence in us. If you ever need any assistance or guidance, please rest assured we’re always here to help.
- The Endurance Team
Reviewed April 3, 2025
I saw Endurance Auto Warranty on TV or heard it on the radio when they advertised, and when I decided to purchase from them, the process was smooth. I found their customer service to be great; the representative was knowledgeable and helped me navigate through the available plans, ensuring I selected an option suitable for my needs. While I haven't made a claim yet, the sign-up process was easy and straightforward. Overall, I'd recommend Endurance based on my experience thus far.
Hi Ricardo! Thank you for sharing your positive experience with us! We're happy to hear that our knowledgeable representative was able to guide you seamlessly through the sign-up process and help you find a plan that fits your needs. It's fantastic to know that you're satisfied so far, and even though you haven't had to make a claim yet, we're here for you whenever you might need us. Your recommendation means the world to us.
- The Endurance Team
Reviewed April 3, 2025
I kept seeing the ads for Endurance Auto Warranty on TV and I got to thinking. I began to consider the extra protection an extended warranty could provide for our frequently used vehicle. The signup process was fairly smooth and only took about 35 minutes over the phone, resulting in a policy that starts on the 14th of April.
I was pleasantly surprised with the affordability of the coverage options, which came in under $150 a month. Although possibly cheaper options would have been welcome, I understand the need for the company to remain profitable.
As I haven't yet had the opportunity to use the warranty, I can't provide feedback on claims. However, I keep receiving emails and texts requesting service evaluations, which I find a bit premature. At this point, I would rate my experience with Endurance auto warranty as a 4 out of 5, considering my experience has been quite positive thus far.
Hi Brett! Thank you for taking the time to share your experiences with Endurance. We're pleased to hear that you found the sign-up process straightforward and our coverage options offered unexpected affordability. It's also valuable to hear your perspective on the communication frequency regarding service evaluations. We'll certainly prioritize addressing these kinds of preferences better in the future.
We are grateful you entrusted us with your vehicle's protection and given a 4 out of 5 rating based on your interactions so far. If at any point you need additional explanation or assistance, please feel welcome to reach out to our team. Thank you for choosing Endurance—you are important to us, and we look forward to continuing to earn your trust and potentially exceeding expectations in the future!
– The Endurance Team
Reviewed April 3, 2025
My vehicle was about to expire so I wanted to put another extended warranty on it and Endurance seemed cost-effective and aligned well with my needs based on what was explained to me. Signing up with Endurance was a smooth and simple process, which I appreciated. Though I haven't had to file a claim yet, so far, my experience has been very positive, and I felt confident enough to give it five stars. Having my questions answered thoroughly added to the ease of transition to their services.
Hi Quintin! Thank you so much for sharing your experience and the 5-star review! We're happy to hear that your transition to Endurance has been smooth and that our services align perfectly with your needs. It's great to know that our thorough communication added ease to your sign-up process. While you haven't needed to file a claim yet, we're here to ensure exceptional service every step of the way. If you have any questions in the future, please feel free to reach out. Welcome to the Endurance family, and we're thrilled to support you on your journey!
- The Endurance Team
Reviewed April 3, 2025
I chose Endurance Auto Warranty after comparing it with another company. Endurance stood out with better reviews. The sales agent assisting me was very informative and provided all the information I needed without having to ask. I appreciated that they could cover essential car components like the AC, brakes (except brake pads), transmission, motor, and some electrical parts. Registering for the warranty was straightforward, and it gave me peace of mind. The pricing for the coverage was reasonable, making it a justifiable expense for the protection it offers. I found the customer service to be excellent and, although I haven't made a claim yet, the coverage seems promising.
Hi Rei! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team was informative and helpful during the process. It's great to know that our coverage options brought you peace of mind and seem promising even though you haven’t made a claim yet. If you need any assistance, please feel free to reach out. We appreciate your support and look forward to serving you in the future.
- The Endurance Team
Reviewed April 3, 2025
After evaluating my options, I went with Endurance for my auto warranty. I was impressed by the representative who was knowledgeable and thorough in explaining the details. The deductible of $100 was particularly appealing and factored into my decision.
The sign-up process was seamless and straightforward, and I was overall satisfied with the experience. While my budget is tight, I felt that the price is reasonable for the coverage offered.
Hi Danette! Thank you for choosing Endurance! We're thrilled to hear you had a seamless, satisfactory experience with us and that our knowledgeable representative could assist you effectively. It's great that the $100 deductible and the straightforward process made your decision easier. We appreciate your acknowledgment of our pricing and coverage, especially with your tight budget. Should you have any questions or need further assistance, we're here to support you.
- The Endurance Team
Reviewed April 3, 2025
The Endurance representatives were very knowledgeable and easy to understand. They answered all my queries patiently, which reassured me about my choice. The process of signing up was seamless.
My decision to secure extended coverage was driven by the realization that keeping long-term repair costs in check would prevent expensive fixes down the line. This coverage felt like a financially sensible choice.
If someone in my circle were considering similar automotive coverage, I'd confidently suggest Endurance. It's worth it.
HI Gilberto! Thank you for your wonderful review! We're thrilled to hear that our knowledgeable team and seamless signup process reinforced your choice in extending your coverage with us. Your decision to suggest Endurance to your friends and family means a lot, and we look forward to consistently providing the financial peace of mind that you and your circle seek.
- The Endurance Team
Reviewed April 3, 2025
My experience signing up was quite smooth. The sales agent I interacted with was incredibly informative and pleasant, which made the process even easier. I opted for the bumper-to-bumper coverage since they assured me it would cover everything, which was exactly what I needed for peace of mind.
All in all, if I were to rate the entire sign-up process and their customer service, I'd confidently give them top marks.
Hi Roger! We're thrilled to hear about your positive sign-up experience with our team. It's great to know that the process was smooth and informative, giving you the peace of mind you needed. Thank you for choosing our bumper-to-bumper coverage—we're committed to keeping you satisfied with our service. Should you have any questions in the future, please feel free to reach out. We appreciate your heartwarming feedback!
- The Endurance Team
Reviewed April 3, 2025
A friend recommended Endurance Auto Warranty to me after I encountered an issue with my car. My friend advised against a well-known competitor and suggested Endurance instead, mentioning that their services were better. This pushed me to give them a try.
When I signed up with Endurance, the customer service experience was excellent. The representatives were clear in their explanations and very knowledgeable about the product—they really made everything easy to understand. Although there are no specific highlights that come to mind at the moment, I can say I've had a positive experience overall.
Hi Violet! Thank you for trying Endurance based on your friend's suggestion and for sharing your experience with us. We're thrilled to hear that you had an excellent interaction with our customer service team. It’s great to know that they successfully explained our services in a way that met your expectations. We appreciate your positive feedback and are committed to maintaining such high service standards moving forward. Should you ever need assistance or have questions, we're here and ready to help.
- The Endurance Team
Reviewed April 3, 2025
The sign-up process was smooth and involved speaking with a knowledgeable representative who explained the options available, including coverage details and the duration of the warranty. I chose a 7-year, 100,000-mile warranty with a 17-month payment plan, which was clearly outlined.
The customer service was impressive. The representative was friendly and helpful, with a personal touch, as he was familiar with Rice Lake, the town where I reside in Wisconsin. He explained the contract thoroughly, leaving me very satisfied.
Overall, I'm very pleased with the decision to go with Endurance. If asked, I would rate my purchase experience highly positive.
Hi Lemuel! We’re thrilled to hear about your positive experience with the sign-up process and our customer service! It’s great to know that our team could assist you with a friendly, knowledgeable touch, making the intricacies of the protection plan and coverage clear. It’s our goal to offer that personal touch each customer journey, and your satisfaction is a fantastic confirmation that we're doing things right. If you need any further assistance or have other questions, we're here for you anytime. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 3, 2025
A little while ago, I decided to go with Endurance Auto Warranty after my neighbor recommended it to me as a top choice for vehicle protection. They mentioned how beneficial it can be to have extended coverage, and that piqued my interest.
The sign-up process was straightforward. The individual I spoke with was incredibly nice and patient, taking the time to explain everything clearly and answering all my questions in a way that was easy to understand. His professionalism and extensive knowledge made the whole experience smooth.
If I were to rate the sign-up experience, I'd give it top marks. Everyone should consider Endurance because, beyond just repair coverage, they include additional benefits like roadside assistance and a rental vehicle option if you're in an accident. It's reassuring to have these options in place.
When it comes to customer service, I'd rate them highly for their helpful and engaging approach. As for the price and the online tools like their website, both met my expectations, earning another perfect score. I would definitely recommend Endurance Auto Warranty to family and friends since it provides comprehensive protection for vehicles, especially when unexpected repairs come up.
Hi Twila! Thank you for your wonderful feedback and for sharing your positive experience with Endurance. We're happy to know that our team provided you with the comprehensive information and excellent service you deserve. Knowing you found value in our additional features like roadside assistance and rental vehicle options reassures us of our service commitments. We appreciate your kind recommendation and are always here to support your vehicle protection needs.
- The Endurance Team
Reviewed April 3, 2025
I wanted to ensure that our recently paid-off car had adequate protection. We were keen on finding coverage to help cover repair costs in case something went wrong with the vehicle. When I initially searched for options, I started with CarShield but discovered that Endurance was the one that came up for our area.
Signing up with Endurance was straightforward. They explained everything clearly, making the process quite simple. Although we've only been with them for a couple of weeks, I would rate the sign-up process highly. The customer service was commendable, and I found the overall experience satisfying.
Hi Lori! We’re thrilled to hear about your positive experience with the Endurance sign-up process! Our customer service team strives to make each step straightforward and informative. Should you have any questions or need further assistance in the future, we're here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed April 3, 2025
The man that assisted me was name Robert and he was very gracious, KNOWLEDGE, Informed by listening and answering all my concerns. Great people skills. Been a long time that I have dealt with someone of his caliber. Robert was very patient as if I was most important during the conversation.
Hi Amos! Thank you so much for taking the time to share your wonderful experience with Robert. We're thrilled to hear about his exceptional service and dedication to making you feel valued. Your feedback is greatly appreciated and truly means a lot to our team. If you have any more comments or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 3, 2025
I've had Endurance before and it worked out real well. I needed it again, so I signed up, and the agent was very nice and helpful. The coverage I chose this time around is quite similar to what I had before.
In the past, I submitted a claim, and everything went as it was supposed to—the process was smooth and efficient. Overall, I'm pleased with how Endurance has treated me, both in the past and currently, which is why I decided to stick with them once more.
Hi Joe! Thank you for sharing your wonderful experience with us! We're thrilled to hear that both your past and current interactions with our customer service team have lived up to your expectations. It's great knowing our service and smooth claims process have earned your trust once again. If there's anything more we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you!
- The Endurance Team
Reviewed April 3, 2025
Not long ago, I took the plunge with Endurance Auto Warranty. It was the second company I called after seeing their information on TV, and it seemed to align well with what I was looking for. The sign-up process was smooth and my experience so far has been great. Although I haven't needed to file a claim yet, based on my initial encounters, I'd rate my experience positively.
Hi Robert! Thank you for choosing Endurance and for sharing your positive experiences so far. We're happy to hear that the sign-up process was smooth for you, and it's great to know you're pleased with our service. If you have any questions or need assistance in the future regarding your plan and claims, please feel free to reach out to us at your convenience.
We're here for you anytime!
- The Endurance Team
Reviewed April 3, 2025
I came across a letter from Endurance Auto Warranty that mentioned a special offer, although the timing was a bit overdue. Choosing Endurance seemed natural since not only did I keep receiving materials about them, but I also a few of my friends that have them.
The actual sign-up process was straightforward. I followed the instructions from the letter, called the provided number, and everything went smoothly. Overall, my experience with Endurance has been satisfactory. They gave me a pretty good deal.
Hi Helen! We're thrilled to hear that your experience with Endurance has been so positive, and that you found the sign-up process straightforward and satisfactory. Thank you for choosing us, influenced by both your peers and our correspondence efforts. We're glad that we could offer you a good deal. Should you have any questions or need assistance in the future, please feel free to reach out to our team anytime.
- The Endurance Team
Reviewed April 3, 2025
The offerings with Endurance seemed to resonate with what I was looking for. My experience signing up was smooth, thanks to a helpful representative who made the process straightforward. While I haven't had to utilize the warranty service yet, so far, everything has been satisfactory, leaving me with a positive impression of their customer support.
Hi Kathy! Thank you for taking the time to share your experience! We're thrilled to hear that the sign-up process was smooth and that you were satisfied with the helpful service you received from our representative. We're committed to providing you with dependable support, and we look forward to addressing any of your vehicle protection service needs in the future.
- The Endurance Team
Reviewed April 3, 2025
After seeing commercials on TV, I went with Endurance Auto Warranty as it seemed to meet my needs for a full coverage plan. The sign-up process was straightforward; I spent about 15 to 20 minutes on the phone with a representative who was very nice and informative, ensuring the process went smoothly. Although the price was a bit more than I initially anticipated, the overall experience, particularly the customer service, was commendable. I would indeed recommend Endurance to a friend based on this experience.
Hi James! Thank you for the glowing review and recommendation. We're thrilled to hear that you found our sign-up process straightforward and appreciated the assistance from our representative. It's great to know that our customer service left a positive impression on you. If you have any further questions or need assistance, we're just a call away. Thank you once again for choosing Endurance!
- The Endurance Team
Reviewed April 3, 2025
After conducting a bit of research, I opted for Endurance Auto Warranty as their reviews seemed better than most alternatives. While signing up, I found the customer service to be generally very good—professional and efficient. The staff member I spoke with was quite helpful.
However, there was an area that I found lacking. The concept of the "total aggregate claim number" was never explained to me. I even sent a note asking for clarification on this policy aspect but didn’t receive a response. This left me uncertain about how it works and whether it's per occurrence or for the policy's duration. It's something I need to clarify soon, potentially even considering a cancellation if it's not resolved in time.
Despite this issue, everything else was handled well. I would’ve given them a perfect score otherwise. If they could shed some light on the aggregate claim aspect, I'd gladly reconsider my rating. Overall, I'm fairly content with the pricing and the service has been commendable, rating both four out of five.
Hi Randy! Thank you for sharing your feedback with us. We’re happy to hear that you found our customer service both professional and efficient, along with receiving helpful assistance. We sincerely apologize for any confusion regarding the “total aggregate claim number." We appreciate this opportunity to provide clarity and insights on this particular aspect of your plan. Please feel free to reach out to us directly at feedback@endurancedirect.com so we can ensure your concerns are promptly addressed. We're committed to achieving a perfect experience for our valued customers and are here to ensure you're completely satisfied.
Thank you once again for choosing Endurance,The Endurance Team
Reviewed April 3, 2025
Endurance Auto Warranty was the top result on Google and the reviews were positive. The signup process went smoothly. Though I don't remember the name of the representative, he was very helpful and answered all my questions effectively. I was satisfied with the service and have no complaints. Overall, I’d give my experience a top rating.
Hi Alicia! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that everything from the Google search results to the helpfulness of our representative met your expectations. It's great to know the enrollment process went smoothly and that you are satisfied with your coverage. Your feedback is highly valued, and we are happy you're a part of the Endurance family. If there's ever anything more you need, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 2, 2025
Endurance offers an affordable extended warranty plans that fits my financial goals and budget and they cover auto repairs that helps customers save when they need it most. I would recommend Endurance.
Hi Deronia! Thank you for your recommendation and positive feedback! We're thrilled to know that our affordable vehicle protection plans align with your financial goals and help cover essential auto repairs. Your trust means a lot to us, and we're always here to support you.
- The Endurance Team
Reviewed April 2, 2025
Katrina did not miss a beat! She was so friendly, accurate, and thorough. She took the time to check all my accounts to make sure everything was correct. We got disconnected and she called me back! That doesn't happen these days. She went above and beyond. She made me feel valued as a customer. Endurance you have an EXCELLENT employee in KATRINA LILLY!
Hi Oscar! Thank you for sharing your positive experience with our representative, Katrina Lilly. We're thrilled to hear she was friendly, thorough, and went above and beyond to assist you with your accounts. If you need any further assistance, please don't hesitate to reach out. Thanks for choosing Endurance!
- The Endurance Team
Reviewed April 2, 2025
Five star experience. Account manager Joseph was great. Transferred my vehicle's policy to the new vehicle and was very helpful. I am a long time customer of Endurance and l highly recommend them for vehicle warranty.
Hi John! Thank you for your kind words and recommendation. We're thrilled to hear that you had a five-star experience with our team, particularly with Joseph assisting you with the transfer of your coverage. Customers like you inspire us and your long-time commitment to Endurance is highly valued. We're here for any other needs you may have!
- The Endurance Team
Reviewed April 2, 2025
My experience so far has been pleasant. I pray that the repairs are satisfactory and all is well. All customer service agents were helpful and kind. I hope to pass along their service to others. You are not limited to a select variety of repair shops, which is helpful.
Hi La Trona! Thank you for sharing your positive experience with us. We're thrilled to learn that our customer service agents provided helpful and kind assistance, making your journey with us pleasant so far. Your optimism about the repairs and appreciation for the flexibility we offer with repair shops mean a lot to us. If there’s any other way we can support you or enhance your experience moving forward, please don’t hesitate to reach out. We're always here to help!
Thank you,The Endurance Team
Reviewed April 2, 2025
Haven’t had to use yet, looking forward to having a good relationship. Reviews were encouraging so I decided to go with Endurance. Their reputation precede them. Looking forward to having a good relationship with them. Haven’t had the pleasure of using my warranty as of today, but I’m hoping that my experience will be everything that the reviews stated will happen.
Hi Eugene! Thank you for choosing Endurance, and welcome to our family! We're thrilled to know you are looking forward to a great experience, just like countless others who have shared their stories. We are committed to making your relationship with us as rewarding as you've anticipated. If you ever have questions or need assistance, please feel free to reach out. We're here to support you every mile of the way.
- The Endurance Team
Reviewed April 1, 2025
I chose Endurance Auto Warranty at the last minute but the sign-up process was okay, and the customer service I received was great. Overall, I'm very satisfied with my experience and would recommend it to others.
Hi Gwendolyn! We’re thrilled to hear about your positive experience with Endurance. It's fantastic that you found our customer service great and the sign-up process seamless. We truly appreciate your recommendation and are here to support you whenever you need. Thank you for choosing Endurance!
- The Endurance Team
Reviewed April 1, 2025
As an Endurance customer for almost a year, I have had nothing but the runaround from them. I have their premium package on my 05 Tahoe. I pay almost $190 per month for coverage. In January of 2025 I have a blown head gasket. My vehicle has been sitting at a mechanic shop ever since. Endurance sent an adjuster in Feb to verify that indeed I have a blown head gasket. Since that time Endurance has refused and done nothing but obstruct my ability to use a service that I pay for. According to our contract they have the right to request service records and they have...all the way back to 2010! To date (April 01,2025) my vehicle is still sitting in the parking lot of the mechanic shop while Endurance is refusing to fix it. Beware of the ridiculous hoops they want you to jump through in order to approve a claim!
Hi Danya. Thank you for reaching out regarding your situation with Endurance. I’m truly sorry for the frustration and delays you’ve encountered. Navigating claims and ensuring all requirements are met should be much smoother, and it's concerning that this hasn't been your experience. Your feedback undoubtedly highlights key areas where improvements are critical. I encourage you to directly contact us at feedback@endurancedirect.com so we can initiate a deeper look into this ongoing matter and prioritize its efficient resolution for you. Thank you for allowing us the chance to address this issue constructively.
-Endurance
Reviewed April 1, 2025
The representative was awesome, very understanding to my needs. She worked with my situation with such grace and respect. At the end of day she understood the problem I had. Still doing her job; and may I add well, helped me feel at ease for the decisions I had to make.
Hi Patsy! Thank you for your positive review! We're thrilled to hear that our representative was able to assist you with such understanding and respect. It’s fantastic that you felt at ease with the decisions you needed to make. We value your feedback and are here to support you whenever needed.
- The Endurance Team
Reviewed April 1, 2025
Tabitha ** was outstanding helping me today, if I could I would recommend a raise 😁. It's not often when I pay my bills I'm happy about it, glad I paid, but today I was elated with the customer service I received.
Hi Donna! Thank you for sharing your experience! We're thrilled to hear Tabitha provided exceptional service that left you so elated. It's wonderful moments like these that we strive for, and your encouraging words mean so much to our team. We appreciate your kindness and for recommending a well-deserved acknowledgment for her. If there's anything else we can assist you with, please feel free to reach out.
-Endurance
Reviewed April 1, 2025
Jason ** was very knowledgeable and explained the warranty thoroughly. He was very friendly and helpful. Everything was presented in a professional manner. I’m glad I called about the quote and just in time because my way was going to expire soon. I am plowing the amount and the monthly payments I will be paying for this warranty.
Hi Sherrell! We appreciate your positive review and kind words about Jason. We're thrilled to hear that you found his service both knowledgeable and professional. We always aim to deliver top-notch service, and feedback like yours really helps us on our mission. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing us!
- The Endurance Team
Reviewed April 1, 2025
William C. Explained everything very well and answered all my questions professionally. It was a great experience with him. I feel like it is a great value for the money. Hope I never need it but it's good to know you have a great warranty for the money if needed, thanks.
Hi Donald! Thank you so much for sharing your experience with Us! We're thrilled to hear that William provided excellent service, answering your questions with such professionalism. We're glad to know you feel confident with the value our protection plan offers. Thank you for choosing Endurance, and please reach out if you ever need assistance. Enjoy the peace of mind!
- The Endurance Team
Reviewed March 31, 2025
It was a pleasure speaking with the representative. Her kind demeanor really made my day. Thank you. She is what customer service should be and she represent Endurance very well, I would highly recommend family and friends.
We're thrilled to hear about your fantastic experience with our representative at Endurance. It’s great to know that her kind demeanor left such a positive impact on your day. Thank you for recommending us to your family and friends. We're here to continue providing outstanding service whenever you need.
- The Endurance Team
Reviewed March 31, 2025
Greetings. Called in to verify my policy before getting recommended repairs on my vehicle. The rep that took my call Reginald ** was very knowledgeable of my policy and if my service needed is covered. I would recommend this extended car warranty over previous one. Thank you for being professional and curious. Have a good day. I
Hi Paulette! Thank you for sharing your positive experience with us. We're glad to hear that Reginald was able to assist you with such professionalism and clarity regarding your coverage. We appreciate your recommendation and are always here to provide the best service possible. Have a wonderful day!
- The Endurance Team
Reviewed March 31, 2025
It was easy to talk with a representative. Although I had a previous plan with someone else I was able to get questions answered and never pressured about an Endurance plan. Gave me guidance to compare to others and then make a choice. Received all paperwork in a timely manner.
Hi Felicia! Thank you for sharing your positive experience with us. We're pleased to hear that our representative provided the guidance you needed without any pressure, helping you make an informed decision. Good communication and timely delivery are what we aim for. We appreciate your feedback and are glad you were satisfied.
- The Endurance Team
Reviewed March 30, 2025
I’m always buying older cars and when I moved to Las Vegas, I met a guy who told me about car warranties because I didn’t even know that that exists. Initially, I was hesitant and had a bad experience with a costly car repair, which prompted me to explore my options. A friend recently purchased a used Mercedes and recommended looking into warranties, which led me to Endurance.
As a senior buyer, I'm accustomed to comparing options, and Endurance stood out when I researched car warranties on Google. I initially sought a quote online and was contacted by a representative who guided me through the process. Our extensive phone conversation covered the options available, and the representative expertly matched my car's needs with an appropriate plan. The interaction was excellent—they were knowledgeable, patient, and informative, especially given my tendency to ask numerous questions. The representative even shared that he recommended the same plan to his own mother, which bolstered my confidence in the choice.
I completed the sign-up process with ease and appreciated the seamless experience. The representative provided written details of the plan, allowing me to review everything before proceeding. I was so satisfied that I referred two more people to Endurance, emphasizing the quality of service I received.
Regarding the pricing, I initially felt it seemed a bit high, but was assured it was the best available option. Overall, the sign-up process was straightforward and didn't involve jumping through hoops, which I value at this stage in life. I must still verify service centers to take my car for warranty-covered repairs, but I'm optimistic about my experience with Endurance so far.
Hi Lakisha! We're thrilled to learn about your smooth experience with Endurance! Our team's dedication to providing knowledgeable, patient, and informative service truly shines in your description. It's fantastic that the representative was able to tailor a plan that met your criteria, even recommending the same to his family. Your trust in our service is reflected in your referrals, and we couldn't be more appreciative. Please consider us here for any forthcoming questions about your protection plan. Thank you for choosing us, and we look forward to continuing to deliver the quality and care you deserve.
- The Endurance Team
Reviewed March 29, 2025
I've never had better customer service. He explained everything to me, Sir I appreciate your kindness and support, thank you for your Service... Outstanding. I wasn't sure if I wanted to go with a new insurance company but I'm happy so far, I have recommended you to my friends and family, Thank you once again for everything. I feel like this is the best insurance for me.
Hi Kathleen! Thank you so much for your incredible feedback! We are thrilled to hear that our customer service team could provide such an outstanding experience for you, explaining everything and making you feel supported. It's fantastic to know that you've found our vehicle protection plan suits you well enough to recommend us to your friends and family. We're here for you whenever you need us and look forward to serving you in the future!
-The Endurance Team
Reviewed March 29, 2025
My sister and brother-in-law have a situation with their Jeep Wrangler wherein it cost them $7,000 for transmission work. I didn't want to encounter a similar situation, so I sought out an extended coverage.
Choosing Endurance was somewhat coincidental. While I was searching online, an Endurance representative reached out to me. My interactions with the protection specialist were positive; he was pleasant, helpful, and talkative. He explained that the coverage begins after either 1,000 miles or 30 days, and extends for about 3 or 4 years.
Overall, I would highly recommend Endurance to others based on my sign-up experience.
Hi Molly! Thank you for your enthusiastic review and for choosing Endurance for your vehicle’s protection. We're thrilled that your interactions with our representative were helpful, pleasant, and clear. It's great to hear that your sign-up process went smoothly and that you're satisfied with the service. We appreciate your recommendation and look forward to serving your vehicle protection needs. If you have any questions or require further assistance, please feel free to reach out.
- The Endurance Team
Reviewed March 29, 2025
These or some of “the most horrible people I’ve ever encountered”. They denied 2 of my claims in a row. Has been automatically deducting my account for years and customer service is just as bad. I currently have a lawyer helping with this matter. My recommendation to the people get away from them or you will definitely be disappointed.
Hi Darryl. We are sorry to hear about the challenges you've been experiencing with our service. It's concerning to receive feedback like this, as our goal is always to offer seamless support to our valued customers. We regret any inconvenience the claims denial and billing issues have caused, especially if any part of this service has led to you seeking legal advice. Ensuring clarity and efficiency is essential, and it's clear we've fallen short of your expectations.
Please reach out to us at feedback@endurancedirect.com so we can address these matters directly. We’re here to support you and are committed to helping this situation reach a resolution that you find satisfactory. Thank you for bringing these important concerns to our attention.
Thank you,The Endurance Team
Reviewed March 28, 2025
Absolute FRAUD! Purchased a policy, ensured my lifted truck was covered and within policy limits. Took it to a shop for an engine problem, the claims adjuster denied the claim saying it wasn't within limits!! They had been collecting payment for a vehicle they never planned to cover! They refuse to pay the reassembly fee of 1,000 and refuse to refund any payment!! I am filing complaints and in talks with an attorney. It was BAIT AND SWITCH FRAUD!!! PATHETIC!
Hi Jenna! We are truly sorry for the frustration and inconvenience you've experienced with your coverage and claims process. It's important to us that customers fully understand their coverage and are treated fairly in all interactions. We understand how disputes around coverage limits can cause distress and regret this misunderstanding significantly impacted your perception of our services.
Resolving issues like yours is our priority, and we're here to help address discrepancies regarding your coverage. Please direct your case details to us at feedback@endurancedirect.com so our team can work with you towards a satisfactory billing and service resolution.
Thank you for your candid feedback, and we're determined to improve our service and as quickly as possible.
-The Endurance Team
Reviewed March 28, 2025
I bought this extended warranty in January. Couldn't use it for 1k miles and 30 days. After the 1k miles and 30 days and paying them 214.00 upfront then 185.00 for the next month's payment. I needed the truck repaired and, After several calls to make sure certain things were covered since I am a single woman and people were telling me to make sure it covered certain known things that go wrong on f-150s. I was told by numerous people at Endurance that YES these repairs are covered, I have dates and names of who all I spoke to.
When the truck went into shop for repairs I am told none of this is covered after being told by numerous amounts of their own employees told me yes! I cancelled the warranty and expect a full refund of money paid to them for this bogus warranty and now I am told since the vehicle was driven for the time of this warranty they charge for miles and are not refunding any money. They also state every conversation is recorded which they are gonna need to produce these recordings of their employees lying to me. I have spoken to an attorney and he advised me this is LEGALLY CONSUMER FRAUD. SO ANYONE that would like to join in this lawsuit my contact phone number is ** and I will be glad to pass your info over to my attorney, consumer fraud is a serious issue and they are gonna have to pay me more than the 214.00 and 185.00 I paid them. I didn't want to even give a 1 star but you have to post review.
Hi Patricia Rose. Thank you for sharing your experience with us. We're truly sorry to hear about the confusion and dissatisfaction you faced regarding the coverage of your repairs. Our aim is always to provide accurate and reliable information to ensure customer understanding.
We recognize the distress this has caused, and we're eager to work towards a resolution. Please contact us at feedback@endurancedirect.com so we can investigate fully and strive for an appropriate resolution. Your feedback is crucial, and we appreciate your patience as we address this.
Sincerely,The Endurance Team
Reviewed March 28, 2025
This place is just like your health insurance. They are going to second guess your mechanic. Tell them to use cheap or inferior parts and cut any corner they can. They are closed on weekends so good luck getting in touch with them if you break down and need their help on a weekend. I wouldn't recommend them to my worst enemy.
Hi Lonnie. Thank you for sharing your experience. We’re truly sorry to hear that you encountered several challenges, such as the handling of your claims and restricted hours of operation with limited customer support available during weekends. Providing the best possible customer experience is our priority, and we regret falling short. We'd like the chance to address the issues detailed in your review. Please reach out to our support team at feedback@endurancedirect.com at your earliest convenience. Thank you for bringing your concerns to our attention, and we look forward to the opportunity to make this right.
-The Endurance Team
Reviewed March 28, 2025
DON'T GET SCAMMED!. They sent me my coverage and it said it covers calipers. Then when my car was at the repair shop, they refused to cover it. There was no clause of not covering it either. Long waits. MOST repair shops WON'T TAKE IT. Save your money and aggravation.
Hi Cristina. We are really sorry to hear about your experience and the challenges you faced. It is disappointing to learn that your expectations of coverage did not align with our delivery, especially concerning the calipers for your vehicle. We want to resolve this in a satisfactory way, as customer clarity and satisfaction are incredibly important to us.
Please reach out to us at feedback@endurancedirect.com so we can delve deeper into your specific case with the attention it requires. Your feedback helps point out potential improvements, so thank you for highlighting your frustrations with us—we're ready to review and revisit protection plans as needed to elevate future service standards.
-The Endurance Team
Reviewed March 28, 2025
The customer service and support is excellent. I was impressed with speed, care going above and beyond to assure my concerns and requests were meet. The Endurance team member earned a 5 star rating based upon my interaction.
Hi Gary! Thank you for sharing such a positive experience with our team at Endurance. We are thrilled to hear that our customer service and support exceeded your expectations and that our representative was speedy and attentive in addressing your concerns. Your glowing feedback and 5-star rating truly brightest our day. Should you need assistance or have any future inquiries, please don't hesitate to reach out. We truly appreciate you and look forward to serving you again in the future.
- The Endurance Team
Reviewed March 28, 2025
Never had a problem with Endurance and everyone I have spoken to has always been a friendly experience. The young lady I spoke to today was very professional. Her name was Tabatha. Friendly and helpful personnel are important to me. You just keep up the good work.👍🏿
We're thrilled to hear about your positive experience with Endurance and our team member, Tabatha. Providing friendly and helpful customer service is our top priority, and we're happy to have met this for you. We appreciate your kind words and will continue striving to keep up the great work. If you ever need assistance, please feel free to reach out. Thank you for sharing your experience!
- The Endurance Team
Reviewed March 28, 2025
Everything has been good. I decided to get an extended warranty from Endurance Auto Warranty for my car as the original warranty was about to expire. The process was straightforward, and I opted for this company because I felt it would meet my needs. I ended up calling them to sign up, and they were highly professional. The customer service was excellent—really a very pleasing experience.
I went through the warranty agreement, and everything seemed satisfactory. They offer good support and seem to genuinely care about taking care of their customers. The price is good too. Based on my experience so far, I would definitely recommend endurance to others—it's been excellent overall.
Hi Abayomi! Thank you for sharing your encouraging feedback! We're thrilled to hear that you found the process straightforward and that our customer service left a positive impression. Our team is happy to meet your needs and provide excellent support. We're glad the coverage and price match your expectations, and we truly appreciate your recommendation. Your satisfaction is what we strive for, and we're here for you if you need further assistance!
- The Endurance Team
Reviewed March 27, 2025
I had noted down several options, but Endurance was at the top of my list. So, I contacted them first and was impressed with the opportunity they offered, which led me to choose them without considering any other company.
My experience with their representative was wonderful. He was very informative, taking the time to explain everything and answer all our questions. Although we have not yet used the warranty since we just acquired it, we were satisfied with the informative setup process.
We decided to get extended coverage because we recently bought a used vehicle that was out of warranty. Our previous vehicle, a 2006 model, had a lot of issues, and repairs cost us heavily. My husband did most of the work on it, but newer vehicles have complex components he can't fix. We knew we'd eventually need coverage, so opting for a plan made sense.
Regarding the activation, I believe the representative mentioned it would kick in after 3 months or a specific number of miles, though I can't recall the exact mileage.
I rated the sign-up experience 5 out of 5, as it was straightforward and stress-free. I've already recommended Endurance to my brother-in-law, who was aware we were looking for a warranty. We received the warranty documentation shortly after signing up, which I'll share with him to show what it covers.
Our interaction regarding payment arrangements was smooth with no issues, making the overall experience positive.
Hi Vicki! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that you found the entire process straightforward and that our representatives were informative and supportive. We're happy to know you're confident in having chosen Endurance for extended coverage to support your new vehicle. Should you have any questions or need further assistance down the road, please don't hesitate to reach out. We look forward to providing excellent service in the future and appreciate your recommendation to family members!
- The Endurance Team
Reviewed March 27, 2025
Previously, I had a policy with another company which did not meet my needs when my Kia needed coverage, so I opted to drop them and try Endurance instead. The sign-up process with Endurance was smooth. The customer service representative I dealt with was very helpful, and overall, the interaction left a positive impression on me. However, I did not receive the physical policy documents outlining what my coverage includes, which was promised to me but has yet to arrive.
Despite this, I am quite satisfied with the value of my policy even though the price is a bit steep, about $150 a month. Considering it covers my car comprehensively from front to back, I find it worth the cost.
I would recommend Endurance based on my sign-up experience.
Hi Ethel! We’re happy to hear that you had a positive sign-up experience with us and appreciate you choosing Endurance. We apologize for any concerns regarding the delay of your plan documents and want you to know it’s important to us that you have access to all the coverage details promised. Please reach out to our team at feedback@endurancedirect.com, so we can resolve this promptly and ensure those documents are on the way to you. Thank you for recognizing the value of our coverage, and for recommending us to others. We strive to keep providing comprehensive protection and excellent service. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 27, 2025
When it came to signing up with Endurance, the process went smoothly, and there were no problems at all. However, there weren't any particular highlights that stood out to me during the signing process. At this point, my only experience with Endurance is the sign-up, and I would rate this part a 5. Their customer service during the sign-up was also excellent, which I would rate as a 5. Regarding the price of the warranty, I would give it a 4.
Hi Danny! Thank you for taking the time to share your experience with us. We're thrilled to know the sign-up process was hassle-free and you're happy with our customer service efforts. At Endurance, we strive for excellence right from the start, including offering competitive pricing. Should any questions arise in the future or if there's any way we can assist, please don't hesitate to reach out. We’re always here to help!
- The Endurance Team
Reviewed March 27, 2025
This is my first time with Endurance, so I'm still getting to know their services, but the initial experience has been straightforward. Signing up was pretty easy; I spoke with a representative who helped me through the process.
The plan options and costs are excellent, and I'm particularly pleased with the deductible. My 2014 Volkswagen Passat is covered, though I haven't had the need to make any claims yet. Overall, based on my initial experience, I am satisfied with the service so far. I would definitely recommend them.
Hi Angela! Thank you for sharing your experience with Endurance! We're pleased to hear that your initial experience has been straightforward, from the easy sign-up process to finding the right plan with a deductible that meets your needs. It's great to know that you feel satisfied and confident in recommending us. If you have any questions in the future as you further explore our services, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 27, 2025
I've had a great experience with Endurance Auto Warranty. I initially chose them because of the positive results I had from my past experience, so I decided to reconnect with them. The customer service has been excellent, just like before, and they really handle their business well. Overall, I'm very satisfied with the service and the price I pay for the warranty.
Hi Charles! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our customer service met your expectations, and you find value in our service. Our goal is to provide outstanding service at a suitable price, and we’re glad we could deliver that again for you. If you need any further assistance, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed March 27, 2025
I'm a professional truck driver and I needed to cover my vehicle after my previous warranty was about to expire. My diesel vehicle tends to have high part costs, so it was important for me to find a reliable auto warranty. While being unloaded on a job, I Googled the best car warranty options and found that Endurance had excellent reviews. After talking to a representative, I was initially offered a plan for $190, which I discussed with my wife, but we felt it was too high.
After calling back the next day, I spoke with another representative who provided me with options more suited to my needs. I'm meticulous about maintaining my vehicle—it's parked in the garage when not in use, and I keep the oil changed regularly—so I only needed basic coverage for the motor and some parts. I wasn't interested in extras like rental car reimbursement, as my full coverage insurance already handles that. Ultimately, I got a plan that covered my needs for $105.
Overall, signing up with Endurance was straightforward, and the representative was very accommodating. Although my warranty hasn't started yet and I haven't had to use it, I'm hopeful there will be no issues when needed. I recommended it to my brother, who also plans to sign up once he deports. Our conversations have reassured me that non-TV advertised warranties like Endurance can indeed be more trustworthy.
I'm satisfied with my sign-up experience and am grateful for the easy process.
Hi Rocky! Thank you for choosing Endurance for your vehicle's protection. We deeply appreciate your detailed feedback on your sign-up experience with us. It’s fantastic to hear that our representatives were accommodating and could tailor a plan that suited your precise needs as a truck driver. We’re glad the process was just right, and you found the coverage satisfactory, aligning with essential features while avoiding unnecessary extras.
Should you have any further questions or if there is ever an opportunity to assist you more thoroughly regarding your coverage, we're here and ready to help. We're also truly humbled and encouraged by the recommendation you've made to your brother. Welcome to the Endurance family, and thank you for placing your trust in our service.
- The Endurance Team
Reviewed March 27, 2025
Max ** help me out concerning understanding both of my policies. He also took the time to email information that I need. I highly recommend Endurance. Max is very knowledgeable at his job and when beyond and above.
Hi Creig! Thank you for sharing your experience and thank you for recommending us so highly. We're thrilled to hear that Max was able to provide you with exceptional service and thoroughness regarding your policies. Our team works hard to go above and beyond for our customers, and it's always validating to get this kind of feedback. Please don't hesitate to reach out if you ever need further assistance.
- The Endurance Team
Reviewed March 27, 2025
I wanted to make sure I would be able to keep my truck for a while. When I registered for the warranty with Endurance, I did so online after seeing a contact number that prompted me to call. The representative I dealt with was great, doing an excellent job of explaining all aspects of the warranty. However, I did encounter a minor issue: They initially sent me the contract via email, but the text was too small to read, so I requested a physical copy.
Overall, I would rate my sign-up experience very highly. The customer service was responsive and thorough in providing information. The pricing of the warranty seems reasonable as well.
Hi Kelvin! Thank you for sharing your positive experience with us! We're thrilled to hear our representative was helpful in explaining the coverage options clearly. Your kind words regarding the professionalism of our team are much appreciated. We apologize for the initial inconvenience with the digital contract format and appreciate your understanding. Please don’t hesitate to reach out if you need further assistance or have any additional questions in the future.
We’re here to help!
- The Endurance Team
Reviewed March 27, 2025
Long story short I drive a 2015 ram 2500. I started the policy back in November and recently took it to a shop and it got denied instantly because they didn't add commercial on my policy. Stay away from this company. They will give you 10 different stories and take your money with a smile. Waste of time and money. Never again
Hello. We deeply regret the inconvenience you've experienced with your coverage. It’s clear from your account that the lack of commercial coverage provided significant frustration and confusion. We aim to ensure each of our clients receives proper information and transparent details pertinent to their specific needs. Please reach out to us directly at feedback@endurancedirect.com so we can comprehensively look into your case and assist you.
We value your input dearly as it shines light on where our service standards can and need to enhance customer contentment.
Thank you,The Endurance Team
Reviewed March 27, 2025
I recently purchased a 2012 car with 44,000 miles and needed to have a warranty. The representative was very friendly and efficient and helpful walking me thru the application process. I look forward to doing business with you if I need it in the future. This has been a good experience. I heard about you on a TV. Thank you for making this a very easy process to get the coverage that I needed for my vehicle.
Hi Carol! Thank you for sharing your wonderful experience! We're happy to hear that our representative made your application process friendly and efficient. It's feedback like yours that helps us maintain a high standard of service. We look forward to assisting you with any future needs, and we're thrilled that you chose us after hearing about our services on TV. Safe travels with your new coverage!
- The Endurance Team
Reviewed March 27, 2025
I've never had an Acadia before and I read up on some things about them, but the 2023 was a good pick. It was the lower model cars that had the most problems. Still, I wanted peace of mind, and Endurance Auto Warranty seemed like a good option for an auto warranty. The agent who helped me sign up was very knowledgeable, kind, and provided great customer service. She answered all my questions, and I was thrilled with the coverage details she explained. Everything was sent to me via email, and I even asked her for a hard copy in the mail. Overall, I was very satisfied with the experience and would rate my sign-up process a five.
Hi Layotora! Thank you for sharing your experience with Endurance! We're happy to see that our knowledgeable agent exceeded your expectations and that you found peace of mind with our coverage options. Nothing is more rewarding for us than ensuring our customers' satisfaction. If you need anything else or have further questions in the future, please feel free to reach out. We look forward to continuing to provide you with exceptional service.
- The Endurance Team
Reviewed March 27, 2025
I have had an auto warranty with Endurance Auto Warranty for a couple of years. Fortunately, I haven't had to use it yet, and I hope I never will. Just having that extra insurance brings a comforting peace of mind. I found the sign-up process to be straightforward.
The only downside for me is the pricing, which I find a bit steep. However, it is what it is.
Hi Mr. Jackson! Thank you for sharing your experience with Endurance. We're happy to hear that having the coverage has provided you with peace of mind, even if you haven't needed it. While we strive to offer competitive rates, we understand your concern about pricing and appreciate your candid feedback. Please feel free to reach out if you have any questions or need assistance. We're here to help!
- The Endurance Team
Reviewed March 27, 2025
The Endurance rep I signed up with was friendly. However, the cost has increased significantly compared to previous years, making it more expensive than before.
In terms of service, I've had a positive experience with the coverage Endurance offers. I'm currently using it, and I dropped my car off for repairs. The repair facility communicated with Endurance, and they approved the service without any issues, which I'm happy about. Overall, I'd rate my experience with Endurance highly because of the service and coverage, but the price is a major downside.
Hi Laverne! Thank you for your feedback and sharing your experience with Endurance. We're happy to hear about the seamless repair approval process and that you're satisfied with the coverage and service. We're glad to know our representative was friendly during your sign-up. We understand pricing is a key consideration and we appreciate hearing your thoughts on the cost. Your kind words and thoughtful insights help us continually improve. Should you have any questions or need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed March 27, 2025
The sales reps of Endurance were exceptional. They answered all my questions thoroughly and ensured I understood what was covered under the warranty. I was impressed with the extent of coverage they offered for my vehicle and felt assured that most parts were protected.
Compared to CarShield, Endurance provides more comprehensive coverage. For example, if a timing chain were to break and cause damage to other parts, Endurance assured me they would cover all the resultant damages, not just the timing chain itself.
Overall, I'm extremely satisfied with Endurance's service and the protection they provide.
Hi Norma! Thank you for such a wonderful endorsement! We're thrilled to hear that our sales team exceeded your expectations and that you're happy with your comprehensive coverage. It's great to know you value the differences we've outlined between us and the competition. We strive to provide outstanding protection and peace of mind for any automotive issues you might face.
- The Endurance Team
Reviewed March 27, 2025
I signed up online for an auto warranty with Endurance and the overall sign-up process was easy and user-friendly. There was a lot of information available that helped me feel prepared for potential situations that might require a warranty.
When deciding on a warranty, I knew what I was looking for, and the options available allowed me to choose what best suited my needs. The choices and pricing were reasonable. With the information provided, I felt informed and ready to make a decision.
Hi Marva! Thank you for choosing Endurance for your vehicle protection and for taking the time to share your positive experience. It's great to hear that our user-friendly sign-up process and informative resources helped you find the right coverage to meet your needs. We're happy you found the various options and pricing reasonable. If you need any further assistance or have questions in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 27, 2025
Endurance is the worse warranty company that I’ve ever dealt with. They do not and I repeat do not want to cover anything. When looking for a warranty company I advise you not to choose endurance. I recommend especially not for a foreign car. All they’re going to do is take your money and only pay for an oil change or wipers. I recommend saving your money to repair your own vehicle when it needs repairing. I’ve spent over 3,000 out of my pocket while bringing supposedly having a warrant on my vehicle with them. I just want to warn everyone about them and the type of business you’ll be dealing with when it comes to being covered by them. Really read over your warranty policy and make sure you read the hidden small print that they think you don’t see. My rising star for them is nothing!!!!
Hi Basheenia. Thank you for taking the time to share your experience. I’m sorry to hear that your expectations were not met during your time with us. It's very important for us to address any issues our customers encounter. Your contrasting experiences of coverage have given us much to review and improve upon. I understand your frustration regarding costs not being covered and how it makes our service feel less than satisfactory.
To help resolve this matter, I want to assist you in clarifying the specific terms of your plan and examining the potential deficiencies in coverage actions. Should you wish us to dive deeper, please reach out to our dedicated support team at feedback@endurancedirect.com with your plan details and any past communication, so we can review the claims again effectively and expedite appropriate adjustments where possible.
Thank you for sharing your customer journey—We hope to regain your trust and work towards a solution.
– The Endurance Team
Reviewed March 27, 2025
My initial sign-up experience with Endurance was somewhat frustrating. I asked the rep to send me a hard copy of the warranty, as I can't rely on a computer when my car breaks down, but I never received one—it was only made available online. It's been over 30 days, and despite being promised a paper copy, I still haven't gotten it.
The sign-up process felt typical. Reps tell you what you want to hear, and if it sounds good, you sign up, but without something tangible, like a paper copy, I feel uncertain. Based on my experience so far, I'd rate the sign-up process a 3 out of 5 because, at the end of the day, it's about what they choose to cover.
Hi Linus. We sincerely apologize for not fulfilling your request for a paper copy of the coverage as promised. We understand how important it is to have accessible documentation, especially during a time of a breakdown. Please email us at feedback@endurancedirect.com so we can immediately address your concern and ensure the documentation is mailed to you as soon as possible. Your insights on the sign-up process are valuable to us, and we’re committed to enhancing your overall experience with Endurance. Thank you for bringing this to our attention, and we look forward to resolving this promptly for you.
- The Endurance Team
Reviewed March 27, 2025
The warranty I had was expiring and I wasn't pleased with the coverage. I looked at Endurance and their coverage and policy seemed to be a little better than the other ones, so I switched over. Everything went well.
The customer service representative I interacted with was very knowledgeable and helpful. As for the cost and coverage options, my warranty officially begins on April 1st, so I haven't had any experience with it just yet. However, the cost appears comparable to other options, and the deductible is half of what my old one was. I would prefer no deductible because if I'm paying for a warranty service, it should be fully covered, but policy is policy and I understand that. Just because I don't agree with it doesn't mean that I'm not the pro on it.
I had a service call on my old warranty, and the guy at the mechanic shop said Endurance is rated highly. Overall, based on my initial impressions and what I've heard from mechanics, I would rate Endurance a solid 4 out of 5.
Hi Lynn! Thank you so much for sharing your experience with us. We appreciate your decision to switch over and give Endurance a try. We're happy to hear that the customer service representative was helpful and knowledgeable, and we're eager for your coverage to start to ensure your peace of mind moving forward. While deductible costs can vary, we hope you'll find your coverage plan valuable. Please let us know if there is anything you might need. Your satisfaction is our top priority!
- The Endurance Team
Reviewed March 27, 2025
The sign-up process at Endurance was straightforward and the customer service I received was perfect. I’d confidently recommend them to friends. While I found the customer service and sign-up experience deserving of a top rating of 5, I would rate the price at a 3.
Hi Rich! Thank you for sharing your experience with Endurance! We are thrilled to hear that you found our sign-up process straightforward and our customer service outstanding. We appreciate your feedback on pricing and will certainly keep your thoughts in mind as we strive to improve our services. Should you have any other questions or need assistance, please feel free to reach out. We're here to support you whenever needed.
- The Endurance Team
Reviewed March 27, 2025
When I saw Endurance on TV, it seemed like a pretty good option. I had recently purchased a secondhand car and felt uncertain about it, so I was keen on getting it covered. The representative who signed me up was very nice and professional. She explained everything really well and answered all my questions.
The warranty starts immediately, and I'm covered for a year. Setting up payments was very easy as well; I arranged for them to be automatic, and everything went smoothly. I would rate the sign-up experience as 5 stars and would definitely recommend it to friends.
Getting extended coverage was particularly important for me because my husband is in the hospital, and I find myself driving more than ever. I drive by myself and having this warranty gives me peace of mind, knowing I'm covered if anything happens.
I'm covering a 2014 Kia Sorento with this service, and I find the warranty to be really good as it eases my worries.
Hi Suzanne! Thank you for sharing your fantastic experience with Endurance! We're thrilled to learn that the sign-up process was seamless and that our representative provided clear and professional assistance. It’s great to hear that the convenience of automatic payments and immediate coverage enriched your peace of mind, especially during this important time for you. Knowing that your 2014 Kia Sorento is now covered and providing you confidence on the road means a lot to us. We genuinely appreciate your recommendation and are here to assist should you need anything further. Safe travels to you!
- The Endurance Team
Reviewed March 27, 2025
I got an extended auto warranty from Endurance Auto Warranty. My signing-up experience with them was very good, and I am very satisfied overall. I would definitely recommend Endurance to friends who are looking for an auto warranty. Although the price is a little high, it could have been higher, so I'm content with it.
Hi Kathy! Thank you for sharing your experience! We're happy that your sign-up process was smooth and satisfactory. We appreciate your recommendation and understand the pricing concerns. We're committed to offering valuable coverage for our customers. If you have any further questions, please feel free to reach out.
- The Endurance Team
Reviewed March 27, 2025
We needed an extended warranty for my wife’s car. Initially, she considered another company's warranty but she discovered they weren't reliable. After researching online, I found that Endurance consistently ranked at the top of many reviews, and a dealership we trust confirmed its reputation. The sign-up process was straightforward and the representative was thorough, explaining every detail of the policy clearly. This reassured us about the decision, particularly after learning that the auto dealership where we service our cars recommended Endurance as one of the best. While we haven’t had to use the warranty yet, as my wife’s car has low mileage, having it provides peace of mind. My previous experience with warranties through my Jeep dealership showed how costly repairs can be without coverage, which reinforced the need for a reliable policy for both vehicles.
Hi Jim! Thank you for sharing your experience! We're happy to hear that your journey choosing Endurance has been positive and reassuring. It's great to know that our sign-up process met your expectations and provided clarity, and that both online research and the favorable opinion from your trusted dealership confirmed your choice. We strive to offer unrivaled peace of mind, and it’s heartening to hear that our coverage brings you just that. We're here whenever you might need further assistance or have any questions. Thank you for choosing Endurance, and we look forward to continuing to support you and your wife's automotive needs!
- The Endurance Team
Reviewed March 27, 2025
Endurance Auto Warranty has a strong online reputation, and my brother and daughter, both of whom use Endurance have positive experiences to shared. I then decided to sign up. The sign-up process was efficient and quick. The representative who assisted me was clear and informative, making the experience smooth.
Previously, I had an insurance plan that required me to cover 25% of any claims, but with Endurance, I only needed to pay a $100 deposit, which I found to be a significant advantage. My 2013 Ford car is now covered, and although I haven't made a claim yet, I'm pleased with the purchase so far.
Hi Jerome! Thank you for sharing your experience with Endurance! We're happy to hear that the sign-up process was smooth and that our representative was informative, ensuring you felt confident with your new coverage. It's wonderful to know that you appreciate the benefits of your coverage, especially in comparison to your previous plan. While you haven't made a claim yet, we are thrilled you're pleased so far, and we look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed March 27, 2025
The Endurance representative I dealt with, Lacey, was wonderful and explained everything clearly over the phone. However, I'm disappointed that I haven't received any written documentation from them yet, and it has been a month since I signed up. As someone not very familiar with using online systems, it's important for me to have a hard copy for peace of mind. This lack of documentation makes me apprehensive, especially since I've had a bad experience with a previous auto warranty. I had a 2020 Mitsubishi Outlander, and the warranty escalation process with my last agency was a nightmare. They wouldn't honor a claim due to discrepancies in mileage, which was not my fault. After five hours on the phone trying to resolve this, they eventually canceled my policy.
While I haven't put in a claim with Endurance yet, I'm hoping that my experience with them will be better, especially because the dealership recommended them as reliable. My concern now is that with my car at 114,000 miles, there might be issues, and I want to ensure that I have a valid policy with Endurance. I would probably rate my initial experience at a 4, largely due to the ease of the sign-up process, though this could change once I have all the necessary documentation and potentially need to file a claim.
Hi Denise! Thank you for providing your feedback. We sincerely appreciate your kind words regarding your experience with Lacey and our representatives. We understand your concern about not receiving your written documentation and apologize for any unease this might have caused given your past experiences.
Your desire for hardcopy documents is completely understandable, and we aim to accommodate such preferences appropriately. Rest assured, we're here to ensure your policy and coverage details are fully satisfactory. Please contact our team directly at feedback@endurancedirect.com and we'll expedite the mailing of your documentation so you can securely have the coverage in writing.
Please feel free to reach out if you need any assistance or further explanation regarding your coverage. Your peace of mind is important to us, and we're committed to delivering the quality service that matches our reliable reputation. Look forward to faithfully serving every mile ahead with you!
-Endurance
Reviewed March 27, 2025
I had dealt with another warranty company before, but I wasn't happy with them. While at the dealership buying a vehicle, I was offered a different warranty, but I decided to go with Endurance instead. The customer service representative was fantastic during the signup process and my overall experience was excellent.
Hi James! Thank you so much for choosing Endurance and sharing your positive experience. We're thrilled to hear that our customer service made the sign-up process a breeze. We appreciate your trust and are happy that your experience has been excellent. If you have any questions or need assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed March 27, 2025
I explored warranty options for my daughter's Volkswagen EOS and came across Endurance through an internet search. The purchasing process was straightforward and the representative explained everything clearly. While I felt the cost could have been a bit more affordable, I found it reasonable considering the coverage options.
Hi Derrick! Thank you for your feedback! We're happy to hear that the purchasing process for your daughter's coverage was smooth and that you found our representative's explanations clear. We understand the importance of affordable coverage plans and strive to offer the best options possible. If you need further assistance or information, please feel free to contact our team anytime. We appreciate you choosing Endurance!
- The Endurance Team
Reviewed March 27, 2025
I was initially at the car dealership, and their warranty seemed a bit pricey. I was trying to pay cash out of pocket, and there was a situation where they were going to remove the warranty, which led me to look up reputable warranty companies online. Endurance Auto Warranty came up with great reviews, so I decided to go with them and got a policy through their service.
My experience signing up for the policy was excellent. The representative I spoke with was incredibly friendly and knowledgeable. He answered all my questions, even those about payment options. He worked with me to adjust the prices to a level that suited my budget, which made the whole process smooth and easy.
The program starts 30 days and 1,000 miles from the sign-up date, which made me slightly anxious about potential issues with my car, but I just hoped for the best. Despite that, the overall sign-up was really straightforward, so I would rate it a 5 out of 5.
If a friend or family member asked about Endurance, I'd tell them the sign-up is very easy and that the company is willing to work with you on the price. The experience was friendly and efficient, as I was able to complete everything in about 15 minutes and leave the dealership with my new policy.
Hi Jennifer! Thank you immensely for sharing your fantastic experience signing up with Endurance! We're thrilled to hear that our representative was friendly and knowledgeable, making your journey seamless and enjoyable. We're happy to hear how our team adjusted the pricing to fit your budget, ensuring that everything was set within minutes, allowing you to leave with peace of mind.
Should any concerns arise while you await the program start date, please feel free to reach out—our team is here to support you. We're grateful for your recommendation and am truly rewarded by your words. We look forward to providing excellent service throughout your Endurance coverage.
- The Endurance Team
Reviewed March 27, 2025
Endurance Auto Warranty offered more protection compared to other providers. The customer service representative assisting me during the sign-up was very helpful and nice, providing all the necessary information about the product. Overall, I had a positive experience with the sign-up process.
Hi Torrey! Thank you for sharing your fantastic experience with Endurance! We're thrilled to hear that our coverage set us apart from others and that the sign-up process went smoothly for you. Our customer service team aims to provide all the necessary details, making it easier for you to make an informed decision. Should you have any more questions or need assistance, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed March 27, 2025
My factory warranty was expiring, and I wanted continuous coverage. After researching through consumer reports and other sources, Endurance seemed to offer the best value for the money. The sign-up process was smooth, and the customer service was good. While I rated my overall experience with a 4, mainly because I have limited comparisons for the price, I would recommend their service.
Hi Roger! Thank you for sharing your positive experience with us! We're thrilled to know that the sign-up process was smooth and that you found value with our coverage. We appreciate your recommendation and feedback, and if you have any specific questions or need further assistance, please feel free to reach out. We're here to help ensure you have a great customer experience with Endurance.
- The Endurance Team
Reviewed March 27, 2025
I heard about Endurance on the television, and while a television commercial is just a lot of paid actors, the description of the service provided was persuasive. About a month ago, I had my check engine light come on. I went in to have it looked at and it turned out to be nothing huge, but there were sensors that failed. With replacing the sensors and the cost of the service, it was $400. It could have been a lot worse, and I thought. “I have an older car. I just need to look into this.” That made me call Endurance, and the rep was delightful. He was helpful, knowledgeable and pleasant. He explained the policy and how it works and paid attention to what my concerns and questions were. All in all, he was a superb representative for the company.
Reviewed March 27, 2025
I recently purchased an Endurance Auto Warranty after hearing about it from my daughter, who also uses their service. Overall, the customer service was great, and the plan options available were good. The cost was slightly more than what I was paying with Auto Shield, but it was justified given the increased coverage. I have not had to make a claim yet, but so far, I have no complaints. My Subaru is covered under the warranty, and I would rate my experience a 5 out of 5.
Hi Patricia! We're thrilled to receive such positive feedback on your Endurance experience. It's great to hear that our customer service met your expectations and that you're satisfied with both the plan options and the level of coverage for your Subaru. We highly value your trust in selecting us over your previous provider. Thank you for choosing Endurance; we look forward to ensuring you continue to have a great experience should you ever need assistance with your plan. Drive safe knowing you’re fully covered!
- The Endurance Team
Reviewed March 27, 2025
I switched to Endurance Auto Warranty after my previous warranty provider, CarShield, increased their rates beyond my budget. The sign-up process with Endurance was awesome; the representative walked me through everything, making it quite straightforward. However, I'm not sure how to retrieve my policy documents yet.
Although I haven't had the opportunity to use the service or file a claim, I find the coverage they offer very appealing. Endurance covers areas that were not included with my previous warranty, such as air conditioning, which is an important feature especially with summer approaching.
Overall, I'm satisfied with my experience so far and have even recommended Endurance to friends. The pricing seems reasonable, and I'm pleased with the level of coverage provided. I'd give them a five out of five for customer service and overall satisfaction.
Hi Khaliah! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that our sign-up process was seamless for you and that the coverage, especially for air conditioning, meets your expectations. If you need assistance retrieving your policy documents, please feel free to reach out to our team at feedback@endurancedirect.com, who will be more than happy to help. We appreciate your recommendation to your friends and are here to provide any necessary support. Thank you again for the remarkable feedback!
- The Endurance Team
Reviewed March 27, 2025
I decided to go with Endurance after a disappointing experience with my previous provider, CarShield. I had them for five years but never really had the chance to use their services. When I tried to make a claim, they refused to cover the car repairs, which led me to cancel them on the same day.
Signing up with Endurance wasn't too much trouble. I spent about 45 minutes to an hour on the phone with a rep who helped me determine the best coverage for my vehicle. I find their coverage options and costs to be reasonable. What reassures me the most is that they pay the bills when needed.
Hi Brenda! Thank you for sharing your experience with us. We're glad to hear that transitioning to Endurance has been smooth and that our coverage options and pricing meet your expectations. It's reassuring to know that you can trust us to handle your bills when required. We're here to provide the reliable service you deserve. If you have any other thoughts or inquiries, please don't hesitate to reach out. Thank you for choosing Endurance and giving us the opportunity to serve you!
-Endurance
Reviewed March 27, 2025
I received a call from a friendly Endurance rep one day, which got me interested. I hadn't done much research, but after speaking with him, I decided to go ahead with Endurance.
I felt the cost was reasonable. One minor annoyance was receiving promotional material even after joining, but thankfully, that has reduced over time. I also received all my paperwork and cards promptly. I'm hoping it remains insurance I don't end up needing.
Hi Janis! Thank you for sharing your experience with us! We're thrilled that you found our representative's call engaging and the coverage cost reasonable. We apologize for the inconvenience caused by the remaining promotional material, but we're glad to hear it has improved over time. Rest assured, we're committed to providing excellent service, and we hope you have peace of mind with your plan. If you have any more questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed March 27, 2025
I contacted Endurance Auto Warranty as I had not received any documentation in the mail, despite updating my coverage to reflect 70,000 miles instead of the 55,000 miles it shows online. Fortunately, I was able to receive a confirmation via email quickly. This is convenient, but it would be preferable to also receive a physical copy.
Previously, I had a plan with Endurance, but due to financial difficulties, I had to let it go. When I needed auto warranty coverage again, I chose Endurance based on past experience and positive reviews, even though this time around, they couldn't offer a more affordable plan when I returned.
I completed the sign-up process online, which was user-friendly, thanks to my familiarity with it. However, when communicating with a rep, I felt hurried, which was disappointing. Despite this minor issue, everything else with their service was satisfactory. I hope my experience helps Endurance improve its service further for future customers.
Hi Lamar! Thank you for sharing your insights and experience with us. We're glad to hear that despite some initial issues, such as not receiving physical documentation, our team was able to address your concerns effectively through email. Your preferences for receiving documentation have been noted for future improvement and if you would like a physical copy mailed to you, please message us at feedback@endurancedirect.com. We're thankful for your continued patronage in choosing Endurance again and your thoughtfulness in letting us know about your recent interactions with our team. Feedback like yours is instrumental in helping us prepare a more thoughtful, engaging service experience. Should you need further assistance or have additional suggestions, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 27, 2025
Our extended warranty had run out quite a while ago, particularly for my husband's truck, so we figured it was time to renew it. The sign-up process with Endurance was very easy and straightforward. It was important for us to get the extended coverage because my husband's truck, a Toyota Tundra pickup, is getting older, and we anticipate needing repairs as it ages. We've been approved for about a month now, and the program is already active. If I were to rate the sign-up experience, I would give it a 5.
Hi Christine! Thank you for sharing your positive experience with us. We're happy to hear that renewing your plan with Endurance was easy and straightforward, especially given the importance of covering your husband's beloved Toyota Tundra. If you need any assistance or have further questions, please do not hesitate to reach out. We're here to ensure your peace of mind as your vehicle ages.
- The Endurance Team
Reviewed March 27, 2025
Our truck is nearing 100,000 miles, and we wanted to be prepared for any expensive repairs. We chose Endurance Auto Warranty over other providers as we had heard a lot of positive feedback about them.
Signing up with Endurance was fairly easy, though the process seemed lengthy as I was on the phone answering questions for almost an hour. I would have preferred it to be shortened to 30 to 45 minutes, but that was the only overall issue I encountered. The pricing is comparable to other plans and seems reasonable.
The customer service team was quite helpful, and I would rate them a 4 out of 5. Although I haven't filed a claim yet, I feel confident with the coverage provided, which I also rate a 4 out of 5. Overall, my experience with Endurance was satisfactory, and despite the lengthy phone conversation, everything went smoothly.
Hi Albert. Thank you for your detailed feedback. We're pleased to hear that you chose Endurance based on positive reviews and found our customer service team to be helpful. We do strive to offer a supportive and informative experience, and we're glad your sign-up process felt smooth despite taking longer than expected.
We acknowledge your feedback regarding the sign-up duration and are always looking for ways to make our processes more efficient while maintaining clarity. Your willingness to rate our pricing and coverage with confidence is appreciatively noted.
As you settle into your coverage, should you have any questions or need assistance claiming your benefits in the future, please don't hesitate to reach out. We hope to provide peace of mind through dependable service. Thank you for trusting us with your coverage needs!
- The Endurance Team
Reviewed March 27, 2025
I recently re-enrolled with Endurance Auto Warranty, having previously used their services. The signup process was seamless, thanks to their knowledgeable and skilled rep who explained everything clearly. I appreciate the extensive coverage they offer, as they cover most parts of my BMW. I'm quite satisfied with my experience so far and would recommend their services.
Hi Jason! We're thrilled to hear about your positive re-enrollment experience with Endurance! It's fantastic that our representative made the process seamless and clearly explained the coverage options for your BMW. Thank you for recommending our services; we're committed to continuing to provide you with excellent service. Should you have any questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed March 27, 2025
I purchased an extended warranty from Endurance Auto Warranty after buying a used car with over 100,000 miles. Although the car is working fantastically, I wanted the peace of mind that comes with additional coverage. The sign-up process was smooth and the customer service was excellent. The representatives were very nice and accommodating; however, I did receive quite a few emails and calls asking for updates on the mileage, which was a bit excessive for my liking.
I chose Endurance because it was highly recommended online as one of the best extended warranties. While I haven't had the chance to use the warranty service itself, I can say that the initial contact with customer service was positive. They were knowledgeable and professional, although my request for a referral to check the vehicle was not adequately addressed.
Overall, based on the sign-up experience and customer service interaction, I would rate Endurance Auto Warranty highly.
Hi Alfredo! Thank you for sharing your review with us! We're happy to hear that you had a smooth sign-up process and found our customer service both accommodating and professional. It's important for us to make sure you receive consistent communication, and we appreciate your patience regarding the frequency of our follow-up messages. Rest assured, we'll take your feedback on board to improve your experience further. Please let us know if there's anything else we can help with. We're here for you anytime.
- The Endurance Team
Reviewed March 27, 2025
The warranty on one of our vehicles was about to expire, and we needed a plan for extended service coverage. After comparing various options in the industry, I found Endurance to be the most comprehensive.
The sign-up process was straightforward, and I had no issues with it. We have chosen to cover our Volvo XC90, and the overall coverage seemed complete.
Our experience with the Endurance sales representative was excellent; they were thorough, responsive, and attentive to our questions. Although I have not filed a claim yet, my current satisfaction level is high, and I rate the service at a 5. I recommend Endurance based on their current performance.
Hi Robert! Thank you for sharing your positive experience with us! We're thrilled to hear that signing up with Endurance and arranging coverage for your Volvo XC90 was smooth and easy. We are happy that our team provided excellent service, attentively addressing all your questions and ensuring you felt fully covered. Your positive recommendation on our coverage options is very much appreciated. Please do not hesitate to reach out to us if you ever have any questions or need help once you have filed a claim.
- The Endurance Team
Reviewed March 27, 2025
When I signed up with Endurance, my interaction with the customer service rep was pretty good. The sign-up process was quick and easy, and they were flexible with my schedule. There were times I had to hang up, but they always called back at the time I mentioned I’d be available.
As for a rating, I'd give my overall experience with Endurance a solid 5. The customer service was also excellent, earning another 5. However, the price received a 3 or 4 because, although I'm a bit of a cheapskate, it was still cheaper than the dealership's offer and provided an extra year of coverage.
Hi Omar! Thank you for sharing your experience with us! We are happy to hear about the positive interactions you had with our customer service team and the convenience of the sign-up process. We understand that cost is an important factor, and we're glad to hear you found our offer favorable compared to others. Your feedback is greatly appreciated, and we look forward to continuing to serve you with excellent customer support and coverage.
- The Endurance Team
Reviewed March 27, 2025
Endurance Auto Warranty had a decent rating when I googled them. I was interested in getting extended coverage because I bought a car from a dealer, and their extended warranty was too expensive. I liked the attractive combination of price and the coverage Endurance offered.
I have dealt with two representatives because I've had the policy twice. The first representative explained everything to me in detail, while the second was more about the renewal process since I was already familiar with the policy. Both representatives were great in terms of professionalism and knowledge.
I haven't had to use the warranty yet, but having the coverage is important to me because I plan on keeping my 2015 Toyota Highlander, which has about 90,000 miles, for a long time. I want to ensure I'm covered in case something goes wrong.
Overall, my signup experience with Endurance was positive, and I would rate it as a 4 out of 5.
Hi Chris! Thank you so much for your detailed review and for choosing Endurance. We're happy to hear you found both the initial and renewal processes clear and professional, thanks to our dedicated representatives. It's great to know that you feel secure with the coverage we've provided as you plan to keep your Toyota Highlander in top shape for years to come.
If there are any additional questions or further assistance you need as you continue with your plan, please don't hesitate to reach out. Your satisfaction means the world to us, and we aim to support you every step of the way. We're here whenever you might need us!
Best regards,The Endurance Team
Reviewed March 27, 2025
I signed up for an auto warranty with Endurance for my 2006 Chevy Cobalt, which has about 148,000 miles on it. Initially, I was just inquiring about potential coverage given the age and mileage of my vehicle. After a breakdown that led to an $800 repair bill, I decided it was time to find some coverage that fit within my budget for peace of mind.
The representative I spoke with, whose name was Adam, was quite helpful. He explained everything clearly and made sure to check if I was eligible for any discounts, as my goal was to keep the monthly payments as low as possible. Although I didn't opt for the top coverage, which was around $280 a month, Adam managed to offer a plan that cost about $145 a month, which was more within my budget.
I'm retired, so managing expenses is important to me. For the coverage I'm getting, I feel the price is reasonable and suits my needs. They cover most scenarios, although I'm hoping nothing major happens. Overall, my experience with Endurance has been positive; the sign-up process was smooth and I felt well-informed.
Hi Mark! Thank you for sharing your experience with us. We're glad to hear that Adam from our team could assist you in finding a protection plan that fits your needs while considering your budget. Providing a smooth and informative sign-up experience for our valued customers, like yourself, is important to us. We appreciate you choosing Endurance for your vehicle’s coverage and look forward to providing you peace of mind while on the road. If you need any further assistance or have questions about your coverage, please feel free to reach out.
- The Endurance Team
Reviewed March 27, 2025
I signed up with Endurance Auto Warranty after seeing ads on TV, which caught my interest. I don't drive much—I had 38,667 miles when I signed up—so the idea of having coverage for major breakdowns over the next four years was appealing and offered peace of mind. The sales agent was very good and knowledgeable, which made the decision easier.
However, I did find the contract a bit confusing when I received it since it seemed to contain multiple plans, and I wasn't sure which one I had. Despite this, I appreciate the idea that they ensure transparency with Carfax checks for the mileage, reducing the chance of deceit.
Regarding the coverage, it seems to include most things like electrical and the transmission components, which is reassuring. Overall, my experience signing up with Endurance was positive, and I'd rate it a 5 out of 5 for the peace of mind it provides.
Hi David! Thank you for your exceptional review! We’re thrilled to hear that the sales agent’s expertise made your decision easier and that you're satisfied with the credibility and coverage offered by the Endurance plan. We acknowledge your confusion regarding the contract details and appreciate your understanding as we strive to ensure excellent clarity and transparency. We're glad to provide you peace of mind and valuable coverage. If you have any questions or need further assistance, please feel free to reach out.
– The Endurance Team
Reviewed March 26, 2025
I was having some problems with my car and finding a technician was difficult. After taking it to the dealership and getting it fixed, I decided to sign up for a warranty to prevent future issues. I chose Endurance Auto Warranty over other companies because I heard from others that it was a preferable choice.
The customer service experience was positive. Initially, there was some misunderstanding about the process, but the representative explained everything clearly, including the details about the waiting list. Both representatives I spoke to were very informative.
I would rate my overall experience signing up with Endurance a 5. The customer service was also a 5. The price of the coverage seemed fair since it includes everything as promised.
Hi Jeiland! Thank you for sharing your exceptional experience with us! We're happy to hear that our representatives provided clear and informative support throughout the sign-up process and that you've had a positive experience so far. It's fantastic to know that you found the coverage offered at a fair price. If you ever need further assistance or have any questions, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed March 26, 2025
I signed up for an Endurance auto warranty and I must say, the experience was amazing. The representative I spoke with was fabulous. I had called five other places before deciding on Endurance, and this guy was by far the most thorough. He understood that I was in sales and didn’t try to push anything unnecessary on me.
My car is a 2019 model with under 50,000 miles because I rarely drive it—I work close to home. Whenever I take it to the Honda dealer for a check, they always want to buy it since it’s in such great condition. I chose Endurance because they had the best reviews, and I first found out about them on television.
The sign-up process was incredibly smooth; I just called, gave some information, and received a quote within five minutes. I signed up for a four-year coverage plan which starts after a 30-day waiting period. The program includes a senior citizen discount and roadside assistance, even though I haven't needed it yet (knock on wood).
Overall, if you need extended warranty services, I highly recommend going with Endurance based on my experience.
Hi Pamela! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative could assist you smoothly and presented you with the protection plan and coverage that match your needs perfectly. It’s great to see our sign-up process was efficient for you. If you ever need additional support, please don't hesitate to reach out. Your feedback means a lot to us, and we're grateful to have you as a part of the Endurance family!
- The Endurance Team
Reviewed March 26, 2025
I signed up for an auto warranty with Endurance after finding them online. The positive reviews helped me decide to go with Endurance over other options. The sign-up process with them was great and really fast. The representative was amazing and very knowledgeable—I'd rate the whole experience a 5, and if I could, I'd give it a 10!
I covered my Nissan GTR with the warranty. At the time, the mileage was around 50,000, and the program started with a standard 1,000 miles or 30 days period, although I'm not entirely sure about the exact timeline details.
Previously, I had another warranty, but I canceled it to go with Endurance.
Hi Shawn! Thank you so much for your fantastic review and for choosing Endurance to protect your Nissan GTR. We're elated to hear that our positive reviews and our representative's expertise influenced your decision and even met your significant expectations. We'll ensure the continuation of this top-standard service. Should you ever need assistance, please feel free to reach out. We look forward to sharing in many flawless journeys with you!
- The Endurance Team
Reviewed March 26, 2025
I had the opportunity to share my experience with Endurance Auto Warranty after a particularly tough time with my previous insurer. From the beginning, the support I received was outstanding. I signed up after a distressing incident where my car was severely damaged in an accident within 30 days of purchase. My previous insurance failed me, taking everything including gap insurance. The scenario left me on a tight budget as I struggled with disability and car payments.
When I started shopping around, I was overwhelmed by calls from numerous insurance companies. However, when an Endurance representative reached out, she provided an exceptional breakdown of what they offered. Her understanding and the benefits were unlike anything I had encountered before, offering more for less cost. The comprehensive coverage and the reduction in payments were a blessing during a challenging time where I had also lost my sister.
I've been driving since I was 16, and never had I seen an auto policy with so many benefits. Endurance genuinely provided the best premium and value. Their representative assured me, "I got you," and lived up to that promise completely. I am beyond grateful for the service and savings they offered, and I’ve been spreading the word about Endurance to anyone who’ll listen, advocating them as a reliable choice for auto warranty coverage.
Hi Sonya! Thank you so much for sharing your experience with Endurance. We're thrilled to hear that our representative made such a positive impression during a particularly challenging time for you. It's crucial for us to provide not only exceptional coverage but also compassionate support when it's most needed. We're glad to have been able to meet your expectations and extend a coverage plan that offers not only financial relief but also peace of mind — especially important during times of difficulty. Your advocacy and recommendation truly mean a lot to us. Please don't hesitate to reach out if there's anything more we may assist you with in the future.
-Endurance
Reviewed March 26, 2025
I had a claim with Endurance Auto Warranty, but it didn't go through because the issue was with the ignition, which required service from a dealer, not a mechanical shop. Had I been aware of this requirement, I could have been eligible for a $500 reimbursement, reducing my out-of-pocket expenses to $110 instead of $610.
I had an auto warranty with another company previously and decided to continue my coverage with Endurance. The customer service representative I dealt with during sign-up was good, though nothing particularly stood out during the process. Overall, I rated them a 5 in terms of satisfaction for the service provided.
Hi Carlos! Thank you for sharing your experience with us. We're happy to know that your initial experience with our customer service team during sign-up met expectations. However, we're sorry to learn about the misunderstanding regarding the particular requirements for service locations. It's important to us that all our customers fully understand coverage details to prevent unexpected issues. To further improve our service, we'll ensure that information about claiming eligibility is clearer for our customers moving forward. If there's anything further we can assist you with or if you would like to discuss this matter in more detail, please reach out. We appreciate your feedback and hope to continue reassuring your satisfaction with our protection plans.
-The Endurance Team
Reviewed March 26, 2025
I had a warranty through a dealership which was about to expire next year, so I decided to look into getting an auto warranty. I chose Endurance Auto Warranty because they seemed to cover more than my previous provider. My experience signing up for the warranty was great, and the customer service representative who assisted me was awesome.
Hi Rhonda! Thank you for sharing your positive experience with us! We're thrilled to hear that you found our coverage satisfactory and that your sign-up process with our representative was enjoyable. If you have any other questions or need further assistance, please feel free to contact us. We appreciate your trust and look forward to being of service in the future!
- The Endurance Team
Reviewed March 26, 2025
My car has quite a bit of mileage, although for its type, it's still got another 100,000 miles to go, but I still decided to look into auto warranties. We take good care of our vehicles, always keeping up with the oil changes and necessary maintenance, and wanted to ensure we could keep the car for as long as possible.
Choosing Endurance Auto Warranty felt right for me. Though I've seen the popular commercials with Danica Patrick and Vivica Fox, Endurance stood out when I spoke to a representative. I felt very comfortable with him and the pricing they offered. Even though I was considering getting an extended warranty for my 2012 Ford F-150, I unfortunately totaled it recently. The salesperson was accommodating and answered all my questions, making the sign-up process smooth and satisfying.
The pricing of the warranty seemed reasonable after shopping around. I’d rate my sign-up experience as excellent. Both my truck and car have been great cars, and trusting my gut with Endurance made me feel confident about my choice. Despite the accident, the safety features of the truck, like the seat belts and airbags, worked excellently and kept us safe.
Overall, Endurance's process and customer service have been reassuring, and I’m glad to have chosen them.
Hi Ronald! We’re happy to hear about your positive experience with Endurance! Your thoughtful approach to protecting your vehicles clearly reflects the attention and care you hold for your car and your vehicle protection needs. Additionally, we are pleased that our team could provide the assurance and excellent service you required, making your sign-up process smooth and encouraging confidence in your choice with us. If you have any further questions or need assistance, please feel free to reach out at any time. Thank you for trusting Endurance in safeguarding your vehicle!
- The Endurance Team
Reviewed March 26, 2025
I frequently saw Endurance Auto Warranty's advertisements online, which caught my attention while browsing the internet. When I signed up for the auto warranty, the customer service was very pleasant and efficient. Everything went smoothly, and I felt the process was thorough and complete. Based on my positive experience, I would recommend Endurance to a friend.
Hi Barbara! We’re thrilled to hear that you had such a positive experience with our customer service team and that the sign-up process was smooth and efficient for you. Thank you so much for recommending Endurance to your friends—we genuinely appreciate it! If any questions arise, please feel free to reach out.
- The Endurance Team
Reviewed March 26, 2025
I heard about Endurance Auto Warranty on the television. I called the guy and we talked about it and I decided to get it. The representative was very professional and knowledgeable. Our conversation was pleasant and he explained the program well, which made the decision easy for me. I’m paying something like 100 and change each month, and I've only paid for one month so far. The setup was seamless as the representative took care of everything for me.
When it comes to his professionalism, I’d rate him highly—definitely a 10 in my book. I felt comfortable and appreciated his handling of my concerns, especially about possible future cancellations. My main reason for getting the extended coverage was my age—I’m 72 and wanted peace of mind rather than dealing with unexpected car issues. Currently, I have my 2015 Ford Escape covered. The car is in good condition, but it’s reassuring to know I have coverage just in case anything happens in the next few years. If you don’t have it, go get it!
Hi Albion! Thank you for sharing your experience with Endurance! We are happy to hear that our team provided knowledgeable and professional service, making your decision to opt for our coverage comfortable. It's great to know that our coverage offers you the peace of mind you need with your 2015 Ford Escape. If you have any questions or need further assistance, we're here for you at any time.
Enjoy that security and drive worry-free!- The Endurance Team
Reviewed March 26, 2025
I wanted to get an auto warranty to ensure that our vehicle was protected, especially since we plan on keeping it for a while. After checking various providers, I chose Endurance Auto Warranty because it seemed to be the best fit for our needs.
The sign-up process was a breeze—it was just a matter of filling out a few spots on the computer. The only issue I encountered was with the understanding of the warranty terms. I misread that the warranty would start after a month and 1,000 miles, interpreting it as either/or. Unfortunately, during a trip, the service engine light came on, and when I returned, the dealer explained it wasn't covered due to the misunderstanding. This was entirely my fault, and although it was frustrating, it served as a learning experience for me.
Despite this hiccup, the overall process of signing up was smooth, and I would rate it around 4.5 out of 5.
Hi David! Thank you for taking the time to share your experience. We're pleased to hear that the sign-up process was seamless for you even though you navigated a misunderstanding regarding the terms. We appreciate your understanding in seeing the incident as an opportunity to learn and resolve procedures on your journeys.
It’s great to hear you'd rate the process so favorably, and we're glad we could fit your initial needs. Should you need further assistance or clarification about your coverage at any point, please let our team know. We strive to enhance your experiences and are committed to providing comprehensive coverage all users can navigate confidently.
Thank you for choosing Endurance, and please feel free to reach out if you require more support down the line.
– The Endurance Team
Reviewed March 26, 2025
I plan to travel extensively and wanted protection against unexpected breakdowns. I purchased an auto warranty from Endurance Auto Warranty. The signup process was smooth and the customer service representative was quite helpful. They clearly explained everything, ensuring I had a good understanding of what I was purchasing. Overall, I'm satisfied with my decision, giving the signup process a high rating and feeling the cost of the warranty is fair as well.
Hi Eric! Thank you for sharing your fantastic experience with us! We're thrilled that our team provided clear and helpful guidance during the signup process and that you're satisfied with your purchase. Should you have any questions in the future or need assistance, please feel free to reach out. Enjoy your travels!
- The Endurance Team
Reviewed March 26, 2025
The representative who signed me up was genuinely outstanding. He was not pushy and really understood the product. I appreciated how he took the time to ensure I was comfortable with the terms, showing genuine concern for my needs beyond just making a sale. The coverage starts after 1,000 miles or 30 days, whichever comes first. I decided to get this coverage primarily for my wife's safety. I drive a 2025 model Cadillac with full coverage, but my wife's 2019 Cadillac needed reliable warranty protection. It's crucial for me to ensure her safety when she’s on the road.
The representative understood this priority and presented options that fit well within our budget, making everything affordable without compromise. While I couldn't recall all the perks like roadside assistance, I was more focused on the coverage itself, knowing that it provides peace of mind similar to life insurance, ensuring my family is protected. The process was smooth and reassuring, aligning with both my economic and personal priorities.
Hi Gregory! Thank you for sharing your fantastic experience with us! We're thrilled to know that our representative provided you with such an understanding and supportive enrollment process. It's great to hear that their approach met your needs, as you prioritized safety and flexibility. Knowing that our service has given you peace of mind while aligning with your family's needs and budget means a lot. If you ever have any questions regarding the coverage details, we're here to help. Thank you for choosing us to protect your wife's 2019 Cadillac with reliable vehicle protection!
- The Endurance Team
Reviewed March 26, 2025
Endurance Auto Warranty's representatives, particularly one named Miles, were incredibly patient and considerate. They were very understanding of my situation, as I had a couple of complications, including a family bereavement and some card issues, which required me to reach out to them more than once. Each time, they made the process pleasant, and I really appreciated their professionalism and helpfulness. I did file a claim, and it went smoothly. I went to Liberty, and they had no problem looking up my insurance number and assisting me without any hassle. This was a relief given some of the runarounds I've experienced elsewhere. Additionally, I appreciated the effort Miles put into finding discounts for me, which was an unexpected but welcome surprise. It's comforting to know that as a consumer, especially as a woman, I can rely on a service that doesn't feel like a scam and genuinely wants to help.
Hi Mia! Thank you so much for sharing your positive experience! We're happy to hear that our representatives, particularly Miles, could support you with professionalism and empathy during challenging times. It's wonderful to know your claim process was seamless and hassle-free, and that the extra effort to find discounts made a significant impact. We're grateful for your kind words and are proud to provide service you can depend on. Please feel free to reach out if you need further assistance—your satisfaction is our top priority.
- The Endurance Team
Reviewed March 26, 2025
I looked into an auto warranty for peace of mind, knowing that things can unexpectedly go wrong with my car down the road. A friend recommended Endurance Auto Warranty, and after doing some research, I chose them. The sign-up process was straightforward and easy; it was a simple phone call with no hassle, unlike past experiences with other companies. It's been smooth going so far, and I rated the sign-up process a 5 out of 5 stars. The pricing is fair and I'm satisfied with the coverage options. While I haven't had to make a claim yet, I'm optimistic about their service.
Hi Milton! Thank you for taking the time to share your experience with us. We're thrilled to hear that the sign-up process with Endurance was straightforward and met your expectations. It's great that your experience has been smooth so far and you're satisfied with the pricing and coverage options. We’re confident you’ll have a positive experience should you need to make a claim in the future. We're here for you anytime, and appreciate your trust in us!
- The Endurance Team
Reviewed March 26, 2025
I saw an ad on the newspaper. And I saw Endurance Auto Warranty on TV. My old extended warranty was expiring in March, so I decided to give them a call. Signing up for coverage with them was straightforward. The representative was very upfront, and when he provided a price that met my expectations, I agreed to proceed. The program starts in April and is good for about 5 or 6 years, and the representative clearly explained everything to me, leaving me satisfied with the experience.
Since my truck is getting old, I thought it was important to get extended coverage. It's still in good shape, with only minor issues here and there. I've never had any major problems with the motor or transmission, thanks to regular maintenance and check-ups. I figured this coverage might be my last since I'll probably need a new truck soon. I would tell friends and family that getting coverage with Endurance was simple; they offer a decent price and are easy to work with.
Hi Thomas! Thank you for sharing your experience! We are happy to hear that you found the sign-up process straightforward and appreciated the transparent and friendly service provided by our representative. Ensuring customers are well-informed and satisfied is our priority. We’re glad our coverage meets your needs and earned your recommendation. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We are here to help you keep your vehicle running smoothly!
- The Endurance Team
Reviewed March 26, 2025
My car was out of factory warranty. The sign-up process was smooth and easy to understand, which I really appreciated. The customer service during the sign-up was excellent, deserving of a 10 plus in my book. I would definitely recommend Endurance to others considering an auto warranty.
Hi Diana! Thank you very much for your wonderful feedback! We're thrilled to hear that you found the sign-up process for your Endurance coverage so smooth and that our customer service exceeded your expectations. Your recommendation means a lot to us, and we're happy to have you with us. If you have any further questions or need assistance, we're always here to help!
- The Endurance Team
Reviewed March 26, 2025
I learned about Endurance Auto Warranty from a TV advertisement and was drawn to their extensive repair network and the high Google rating they had. My initial contact with their protection specialist over the phone was outstanding; he thoroughly explained everything and answered all my questions. Although I am currently in my first month of the program and haven't made any claims yet, I chose the extended coverage mainly due to my vehicle's high mileage.
Hi Phillip! Thank you for sharing your positive experience with Endurance. We’re happy to hear that our extensive repair network and customer service made a strong impression right from your initial contact. Your choice to extend coverage due to high vehicle mileage is a common factor among many of our satisfied customers, and we’re confident it will provide the protection you need going forward. If you have any questions or require further assistance, please reach out to us anytime. We're glad to have you as part of the Endurance family!
- The Endurance Team
Reviewed March 26, 2025
I bought a used car that needed a warranty. The sales agent I interacted with was satisfactory, and the coverage options presented seemed promising as far as I could tell. Regarding the cost, I felt that the quoted price could have been more reasonable.
Hi Jonathan! We appreciate you taking the time to share your experience with us! It’s great to hear that you found our team member satisfactory and appreciated the coverage options. We strive to offer competitive pricing, and we value your feedback about the costs. If there’s anything more we can do to extend further value, please let us know. Your insights are invaluable, and we're here to ensure a positive vehicle protection experience. Thank you for choosing our services!
-Endurance
Reviewed March 26, 2025
My car is 12 years old with a lot of miles, so I wanted to have peace of mind if any issues arise. I contacted Endurance Auto Warranty's sales representative, who was incredibly helpful. I was very satisfied with what they could cover and felt that everything I needed was addressed.
Hi Alan! We're thrilled to hear about your positive experience with our sales representative! It's fantastic to know that we could provide you with the peace of mind you were looking for with your coverage plan. If there are any other questions or if you need further assistance, please feel free to reach out anytime. Thank you for choosing Endurance for the protection of your vehicle.
- The Endurance Team
Reviewed March 26, 2025
I signed up for an auto warranty with Endurance after frequently seeing their advertisements on TV. The sign-up process was smooth, and I encountered no problems. I haven't had to file a claim or interact with their customer service beyond the initial setup, but I still find the experience satisfactory. As for pricing, I haven't compared it with other companies, so I hope I got a good deal.
Hi Mrs. Saunders! Thank you for choosing Endurance and sharing your experience with us. We're pleased to hear that your sign-up process was smooth and that you are satisfied so far. If you ever have any questions or need further assistance, our team is ready and happy to help. With regard to pricing, we strive to offer competitive rates and significant value for comprehensive coverage. Should you need any comparison insights or have other inquiries, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed March 26, 2025
I signed up for Endurance Auto Warranty after receiving several mailings, which I was initially unsure about. A friend's recommendation and the need for coverage on my car, which has over 93,000 miles, prompted me to explore warranty options. I was concerned about potential issues after reaching 100,000 miles and didn't want to deal with substantial repair costs. The sales representative was excellent in guiding me through the process. They offered me peace of mind, explaining that the warranty could save me from hefty repairs by covering various issues. Initially, they proposed the highest coverage plan, but I opted for a lower amount that fit my budget. The flexibility to cancel within 30 days was reassuring, though I don't plan to cancel given my car's mileage.
I didn't receive the contract by mail, but I accessed it digitally and printed it out, which worked well for me. The people at Endurance have been kind and informative. My only hope is that the monthly cost doesn't increase, even though I understand that prices are rising elsewhere. From other client's experiences, I was told the prices should remain stable due to the contract.
Hi Lynndeth! Thank you for taking the time to share your experience with Endurance. It's fantastic to hear about the peace of mind and transparency the coverage provides, especially as your car surpasses high mileage milestones. We're glad our team could offer flexible options that align with your budget while providing insight and reassurance through easily accessible plan arrangements—even without a physical mail copy. We're committed to maintaining a competitive monthly rate for loyal clients like yourself. If you have any questions or further concerns regarding your coverage, we're here to assist you in every way possible.
- The Endurance Team
Reviewed March 26, 2025
I went through the whole list and I decided that Endurance Auto Warranty was probably more amenable. The signup process was simple, although I don't recall much about the customer service representative who assisted me. So far, I haven't had to use the warranty, so there's nothing specific to comment on yet. I would probably recommend Endurance to a friend considering a similar service.
Hi Ronell! We're happy to hear that the signup process with Endurance went smoothly for you, and we truly value your recommendation. Even though you haven't needed to use the coverage just yet, it's great to know you feel positive about your choice so far. If there's anything more we can assist you with in the future or any feedback you'd like to share, please feel free to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed March 26, 2025
We were excited to have peace of mind with Endurance Warranty. Unfortunately that peace of mind turned into a complete nightmare. We want to warn others about Endurance Warranty. We did everything they asked, sent them picture of VIN number, Mileage and all. Payments on time and never late. The check engine light comes on and we contact them as what we need to do. The lady sent us all information and list of shops that we can choose from. We thought that was very convenient. We had our vehicle sent in to the shop that is on their list.
Shop said the parts to get fixed is covered. We then received another call from the shop stating Endurance Warranty said our vehicle is not covered and do not have a warranty. Shop did some digging and found Endurance Warranty entered our VIN Number wrong. They are now refusing to honor warranty. We have on phone recording Endurance Warranty Customer Service admitting their error. We will be seeking legal action against Endurance Warranty and want to warn others about this company! Please do not get scammed like we did.
Hi Charity. Thank you for sharing your experience with us. We sincerely apologize for the confusion and inconvenience you endured due to these issues with your coverage. It is disappointing to know that mistakes were made in the entry process, especially regarding something as crucial as vehicle coverage. While it shouldn't have happened, we appreciate you bringing this matter to our attention. To resolve this issue urgently, we urge you to contact us at feedback@endurancedirect.com at your earliest convenience. Our goal is to rectify this situation and ensure policies are honored correctly. Thank you for your patience, and we assure you our strictest attention to your resolution.
-The Endurance Team
Reviewed March 26, 2025
The rep Tabith was very helpful. She resolved my my issue quickly and easily. Whenever I call they are very friendly and professional. She went above and beyond with sending me a copy of my contracts for both cars.
Hi Lorraine! We're thrilled to hear about your great experience with our team! It's wonderful to know that Tabith was able to quickly and effectively resolve your issue, and that you found our team friendly and professional during your interactions. Providing excellent service is our top priority, and we are glad we could assist you by sending the requested contract copies for your vehicles. We're here for you anytime you need us!
- The Endurance Team
Reviewed March 26, 2025
Mia who helped me the day I called about not being able to use my warranty until I had driven 1,000 miles (as a disabled woman), wasn't happening but, Mia helped me lower my monthly amount and said to get a relative or friend to drive it for the weekend. Great idea! Thank you Mia!
Hi Debra! We're thrilled to hear about your positive experience with Mia and our team! It's great to know that her suggestion provided a helpful solution and enabled you to lower your monthly amount in a way that suits your needs. Thank you for choosing us and sharing your wonderful feedback. If you need anything else, we're here to support you!
- The Endurance Team
Reviewed March 26, 2025
I've had my car for about two years, and it came with a three-year warranty when I bought it, which cost me around $3,000. I wanted assurance that my car remains in excellent condition, hence my decision to go with Endurance.
The sales agent who assisted me was very nice, and I felt confident about the coverage they offered. Since I haven't had to use the warranty yet, there's nothing I would change. Hopefully, I won't need to use it at all, but it's reassuring to have it just in case.
If I were to rate my sign-up experience and the interactions I had, I would give them a 5 out of 5 stars for how I was treated. The price quoted for the warranty over the phone would also earn a 5-star rating. The customer service from the sales agent was exceptional, and I would rate it a 5 as well.
I didn't research Endurance online prior to contacting them, but I'm satisfied with my decision and the service so far. They've done a good job making me feel secure with my purchase.
Hi Michael! Thank you for sharing your fantastic review! We're happy to hear about your positive experience with our customer service and are pleased that you feel assured with your Endurance coverage. We aim to provide the best service possible, and your feedback reaffirms the hard work we put in. If you ever need assistance or have any questions in the future, please don't hesitate to get in touch—we're here to help!
- The Endurance Team
Reviewed March 26, 2025
The sales agent I interacted with was very nice and there was nothing I felt needed improvement. Regarding the coverage, I found it satisfactory and didn't feel the need for any additional inclusions. Overall, I have great peace of mind with my decision and would rate the experience a 5 out of 5.
Hi Charles! Thank you so much for your positive review! We're thrilled to hear that you're very satisfied with the service and coverage you received. We'll be sure to pass on your kind words to our sales agent team. It's fantastic that you have peace of mind with your decision, and we hope to continue making your experience with us top-notch. If you have any questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed March 26, 2025
I explored the options for an auto warranty with Endurance Auto Warranty as we needed coverage for my grandson's truck, primarily for his commute to college. It's important to have a safety net for any potential major repairs.
The sign-up process was straightforward and informative. I contacted a representative who was thorough in explaining the details, which was quite helpful. I felt that the plan options and costs were reasonable and fair. The representative laid out different plans, and I decided on a 4-year/48,000-mile plan that seemed to best fit our needs. Overall, I recommend Endurance Auto Warranty. Based on my experience, it was a smooth process.
Hi Claude! Thank you for sharing your wonderful experience with Endurance. We're happy to hear that our sign-up process was smooth and the plan met your needs perfectly. Ensuring our customers have clear, informative guidance and reasonable plan options is very important to us. Your recommendation means a lot, and we're pleased to have provided you with a satisfactory solution. We look forward to serving you in the future whenever required.
- The Endurance Team
Reviewed March 26, 2025
My car is older and I've been putting a lot of money into maintenance to keep it running, but repair costs are high. Having auto warranty coverage gives me peace of mind to manage unexpected repair bills more easily without having to rely on credit cards. The signup process was straightforward, and I was relieved that the customer service representative spoke clearly and was very easy to understand. There was no pressure during the conversation, and everything was explained to me in detail. Overall, I am very satisfied with my experience. I would rate my overall experience, the customer service, and the price for coverage all as excellent. I'm happy with my decision to reach out to them.
Hi Carol! Thank you for sharing your experience with us! We're happy to know that our auto coverage has provided you peace of mind with your car maintenance needs. It’s great to hear that the sign-up process was straightforward and that our representative made a positive impression by explaining everything clearly. We're thrilled you feel satisfied and happy with your decision. We’re here for you whenever you need, so please don't hesitate to reach out.
- The Endurance Team
Reviewed March 26, 2025
I spoke with a representative who seemed very honest, and the information provided was comprehensive. I had specific questions about the options available, and they took the time to answer them thoroughly.
When I requested a quote online, they called me back within 10 minutes, which was impressive. The policy details were clearly explained, although I don't have all my notes with me right now. It's a four-year policy with a waiting period of about a month and some mileage before it kicks in.
If I were to rate my experience, I would give it 5 stars. The representative was straightforward, and I didn't feel misled in any way. I wanted extended coverage for my 2020 Jeep Cherokee because I'm risk-averse and wanted to manage my finances better. I've been advised by people who know mechanics that as vehicles age, they can develop issues, so having this coverage provides peace of mind.
Overall, my experience with Endurance has been positive, and I definitely recommend it based on my experience.
Hi Chris! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that our representative provided honest and comprehensive answers to your questions and that our timely responsiveness and straightforward plan options contributed to your 5-star rating. We appreciate your trust in choosing our extended coverage and are pleased to know it offers you peace of mind. It’s always gratifying to learn from informed customers like yourself who understand the benefits of proactive vehicle protection. Thank you for recommending Endurance, and please feel free to reach out if you need further assistance in the future. Welcome to the Endurance family!
- The Endurance Team
Reviewed March 26, 2025
I heard that Endurance offered better service. So, I chose to go with them and the signup process was very easy. The representative was very helpful and I'm very satisfied with the price of the coverage. If a friend was considering signing up for Endurance Auto Warranty, I would recommend them. I rated my overall experience a five.
Hi Anthony! Thank you for taking the time to share your positive feedback! We're happy to hear that our team provided helpful and professional service, ensuring an easy sign-up process for you. It's fantastic to know that you're satisfied with the price of the coverage, as we strive to offer competitive plans that match our customers' needs. Your willingness to recommend Endurance to your friends is greatly appreciated. We look forward to providing continuous support and excellent service for your coverage!
- The Endurance Team
Reviewed March 26, 2025
My previous warranty expired. I had been receiving a lot of letters and then got a call from Endurance, likely because I was looking online. The sign-up process was smooth, and the representative was very understanding. I found the Endurance website to be really easy to navigate, which added to the convenience, and comparing it to my previous warranty, Endurance seemed to offer better coverage.
Hi Roberta! We're thrilled to know that you've had a great experience with Endurance so far. We're happy to hear how smooth the sign-up process was for you and that you found the Endurance website convenient to use. It's fantastic to know that our coverage meets your expectations compared to your previous plan. We're committed to providing you the best service possible. If you have any questions or need further assistance, please feel free to reach out to us.
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
