Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,915,594 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 25, 2025
I liked the Endurance commercial, the price was good, and I got excellent customer service when I signed up for it.
Thank you for taking the time to share your feedback, Gloria! We're happy to hear that our team provided you with an excellent sign-up experience. Should you need anything else, feel free to reach out anytime.
- The Endurance Team
Reviewed May 25, 2025
So far, the Endurance policy is very good. The young man that I talked to on the phone listened when I was asking him questions and he was very nice in telling me what the whole insurance was and how I had to pay for it. He was very specific to tell me what everything was. He made me understand what I was getting into instead of just trying to sell me something, which I appreciated.
Thank you so much for sharing your wonderful experience, Carol! We're thrilled to hear that our representative's attentiveness and thorough explanation helped guide your decision in choosing Endurance. Should you have any questions in the future, feel free to reach out. Your satisfaction is our top priority!
- The Endurance Team
Reviewed May 25, 2025
I initially went with CarShield, but I jumped the gun a little. Then I decided to check out Endurance and found it was a bit less expensive. So I canceled CarShield and went with Endurance instead.
We have an older car with very low mileage that we plan to keep for a long time. With how expensive things are today, I wanted to make sure it’s covered in case anything happens.
Thank you for your review, John! We are glad to hear Endurance's competitive pricing and comprehensive coverage plans have brought you peace of mind. Rest assured, if or when you need to file a claim, we’re committed to making the smooth experience you've had so far continue. Please reach out anytime we can be of assistance.
- The Endurance Team
Reviewed May 25, 2025
We had older vehicles and they needed to have a bit of a service warranty on them before they broke. Endurance was rated pretty well online. They were a little bit above the rest. The representative was very nice, knowledgeable, and professional. It was a great signup process. The coverage was good. The price was a little bit high for somebody on a fixed income. It's not easy to put that much money out every month. But I know everything's going up. When your car breaks down, it's not easy to pay for that bill either.
Thank you for taking the time to share your positive experience, Deborah. We are thrilled to hear that you found our sign-up process smooth and our representatives knowledgeable and professional. Should you have any further questions or concerns about your plan, don’t hesitate to reach out. Enjoy peace of mind with your new coverage!
- The Endurance Team
Reviewed May 25, 2025
I would recommend going with Endurance. I haven’t tried it yet since I’m still in the first stages of it, so I’ll see what happens. They say a lot of things on the phone, and sometimes when it comes time to using it, there can be problems. But I haven’t heard that with Endurance. I’ve heard that they take care of business right away, and I like that.
Hi Judith, thank you for the wonderful review! We're thrilled to hear about your positive experience with our customer service and the sign-up process. We're here for you should you need any further assistance. Thank you for choosing Endurance, and for recommending us! We look forward to serving you in the future.
- The Endurance Team
Reviewed May 25, 2025
The representative at Endurance was efficient. I felt like she knew what she was talking about and not like she was stumbling around, trying to figure out what to tell me next.
Hello, Larry! We're happy to hear about your positive experience with our team and that you found the sign-up process smooth and respectful. If you have any questions or require assistance, please feel free to contact us. Thank you for choosing Endurance for your auto warranty needs!
- The Endurance Team
Reviewed May 25, 2025
The person I talked to was great, and the cost and the plan options of Endurance all seemed good to me. So far, so good.
Thank you so much for your recommendation, Brandon. We're happy to hear that our team provided you with excellent service during your sign-up experience and look forward to having you as a customer for many years to come.
- Endurance
Reviewed May 25, 2025
I'm on a budget and no longer working. I'm on disability and SSI, so I just have enough to pay the bills. The plan offered to me by Endurance was better than the other companies that I've looked into. With all the other companies, I have to pay out of my pocket and then they reimburse me.
The Endurance rep made it very clear to me that I only have to pay $100 out of pocket. Then they take care of everything else. The representative was very clear in telling me everything that I needed to know. He broke down the payments. I just don't understand why I have to do 1,000 miles and 30 days before they cover me. But it's worth it. I might do 80 miles of that in a week, and it would take a long time to get to that 1,000 miles.
Thank you so much for sharing your experience with Endurance, Sandra! We're happy to hear that our representative provided you with excellent service. If you have any questions or need further support along the way, please don't hesitate to reach out. We’re grateful to have you as part of the Endurance family and look forward to serving you in the future.
- The Endurance Team
Reviewed May 25, 2025
I had lost my first warranty, and so I needed a new warranty for my car. And I decided on Endurance because the salesman who called me was nice, and I accepted what he offered. And their pricing was also good.
Thank you for your feedback, Abraham. We are happy to hear that our representative helped make the decision process smooth and pleasant. We look forward to continuing to provide excellent service for many years to come.
- The Endurance Team
Reviewed May 24, 2025
I have had an auto warranty before with CarShield, and they couldn’t even find a company that would get on my car and work on it. I was very comfortable with the Endurance representative who helped me get everything signed up. He was very knowledgeable, and he helped me. The price that I paid to them was okay, too.
Thank you so much for sharing your fantastic experience with Endurance, Patricia! We’re delighted to hear that the sign-up process went smoothly and that our coverage has provided you with peace of mind. If there’s anything else we can assist you with, please don’t hesitate to let us know.
- The Endurance Team
Reviewed May 24, 2025
The factory warranty on my vehicle ran out, and the car is in a great shape. It only has 38,000 miles on it, so we have to maintain it. With research, we went with Endurance. We signed up over the phone and the lady I talked to was very polite and patient, and the process did not take long. Though the price is a little high, it offers great coverage.
Hi Timothy, thank you for sharing your sign-up experience with us! We're glad to hear that our team made it smooth and pleasant. Should you have any questions, feel free to reach out. We're here to support!
- The Endurance Team
Reviewed May 24, 2025
They sent me an email or messages on AOL. I don't remember what it was. I have CarShield, and I heard some bad things, so I changed it. The customer service was good.
Hi Scotty, we are thrilled to hear that your experience with our team was smooth and hassle-free. We appreciate you trusting Endurance amidst concerns about other providers. Should you have any further questions or require assistance in the future, feel free to reach out to us at any time.
- The Endurance Team
Reviewed May 24, 2025
The Endurance agent that helped me sign up was very helpful. The policy is what I was looking for. However, I would like to see higher mileage coverage on the warranty. 140,000 miles isn’t that much.
Thank you for the 5-star review, Doris. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 24, 2025
I leased my car for three years and then decided to buy it. I had it financed through Founders Credit Union, and they offered the Endurance extended warranty when I refinanced the car. She showed us some packages, we picked one, and paid it in full. The cost was pretty reasonable. I got sick and some things went to the wrong mailbox, but they straightened it all out for me. So, I’m very happy.
Thank you for sharing your positive experience with us, Helen! We're thrilled to hear that the sign-up process was smooth and satisfactory for you. Your recommendation means a lot to us. If there's ever anything else you need help with, don't hesitate to reach out!
- The Endurance Team
Reviewed May 24, 2025
Signing up with Endurance was great. The lady I spoke to on the phone was great. She explained the details, and how it works. Customer service was good. I have a different warranty that covers for another year in case anything happens, but I got Endurance as a backup.
Thank you for your detailed review, James! We're happy to hear about your signup experience with our customer service team. Should you have any immediate concerns or require assistance, feel free to reach out to our support team at any time. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
I signed up for an auto warranty at Endurance because my extended warranty on my truck expired. The representative was very helpful and knowledgeable. I haven’t filed a claim yet, and the representative explained how and when I can use it.
Hello Steve, thank you so much for your fantastic feedback about your experience with our team at Endurance! It's wonderful to hear that our representative provided excellent service. Should you have any questions about filing a claim or as you begin using our services, we're here to help.
- The Endurance Team
Reviewed May 24, 2025
I traded cars and needed an extended warranty. The representative from Endurance was helpful and straightforward during the sign-up process.
Hi, Vernon. We are thrilled to hear that your sign-up experience with our team was straightforward and satisfying. Our goal is to provide transparent interactions without pressure, and we're delighted that this translated well for you. Although you haven't yet needed to use the coverage, please don't hesitate to reach out if you have further questions. We look forward to supporting you whenever needed.
- The Team
Reviewed May 24, 2025
I needed an auto warranty on my new vehicle, so I went with Endurance. Their sales agent that I dealt and the pricing were both fine.
Hi, John. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to providing you with excellent service and having you as a client for many years to come.
- Endurance
Reviewed May 24, 2025
Endurance gave me a good deal for a good product. One more year and my truck's gonna be done, and I needed coverage. It's a GMC Canyon pick-up, and it has these computers that's so scary. They work, but when they get old, they get slow, and then they don’t work so good.
I liked the sales rep. He knew what he was talking about, knew what he was trying to sell. I looked at my booklet and it's pretty much everything he said. He answered my questions and even went above and beyond for me. I thought it was gonna be a lot higher, but the price was right, so I can’t complain. I’ve never used it, and I don't wanna use it, but if it breaks down, I can go to the mechanics where I get my work all done, and if they do what they say they're gonna do, everything's gonna be fine. Just like the old lady in the commercial said.
Hi Robert! Thank you for sharing your impressive experience with us! We're happy to hear that our team made the sign-up process smooth and reassuring for you, especially for someone less inclined toward digital transactions. Providing comprehensive coverage and surprises like competitive pricing is something we aim to deliver to ensure peace of mind. We appreciate your trust in recommending us to a friend—referrals mean the world to us. If there's anything we can do for you in the future or any way we can continue to exceed your expectations, please reach out. We’re here to ensure your journey with Endurance is top-notch!
- The Endurance Team
Reviewed May 24, 2025
At ConsumerAffairs, Endurance had the best reviews, so the decision to go with them was based off what I read in the website. I also asked my dealership who was the best auto warranty company they had for reassurance and I was told that Endurance is good, so I went with them. Signup was easy and fast, they gave me all the information, and I understood everything. The first people I talked to have been nice and friendly. The price I am paying for is a good deal. I thought it was going to be higher than it was, but it was not. It is reasonable.
Hi Ladonn! We're thrilled to hear about your smooth experience enrolling with Endurance and greatly appreciate your dealership's recommendation. Thank you for trusting us with your vehicle coverage; we are always committed to serving you efficiently with friendly and helpful customer support at every interaction. If you have any questions or need assistance in the future, please don't hesitate to contact us. We're here to assist whenever necessary!
- The Endurance Team
Reviewed May 24, 2025
I looked into all the companies out there that have extended warranties for older vehicles, and Endurance was the most reasonable with decent coverage. Usually, when you inquire about coverage for anything or you go to any website, you get inundated with emails and text messages, and I haven’t had that experience at all with them, which is quite pleasant. The representative I talked to was very personable. Every question that I had, he had an answer for it. So, it was an easy process. Overall, the experience was very easy and painless.
Hi Lynne! Thank you for sharing your positive experience with us! We're happy to hear that our representative made the sign-up process simple and straightforward for you. It's great to know that the interaction was smooth and pleasant on your first contact with Endurance. We appreciate your trust in us and are here to help should any questions arise!
- The Endurance Team
Reviewed May 24, 2025
I had just financed my car and it didn’t come with a warranty. So, I looked up the best warranties for my car and Endurance was number one. The agent who helped me was perfect. He looked it up and told me the best deals he could find for me. The policy covered everything that can go wrong with the car like the major parts, the engine, electronics, etc. These can cost me a serious amount of money if something happens. I also like the deal where when I finish paying off the first three years, I get the other two years for free. That was an excellent deal too. Overall, my experience was all right, and I have no complaints.
Hi Phillip! Thank you so much for taking the time to share your positive experience with Endurance! We’re thrilled to hear that our seamless sign-up process and tailored coverage have met your expectations. We're also happy you found our representatives attentive and knowledgeable. Offering comprehensive protection for key components like the engine and electronics is paramount to us, and we’re pleased you recognize the value in our coverage options. The offer of two years of free coverage truly stands out, and we’re happy you see it as exceptional. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is greatly important to us!
- The Endurance Team
Reviewed May 24, 2025
My regular vehicle warranty was about to expire. Endurance was among the first companies I had called and they called me back promptly. The sign up process was easy. The representative was good and explained everything. The coverage is good, but I just wish it were for five years instead of four.
Hi Leavell! We're thrilled to hear that you've had such a smooth and straightforward sign-up experience with Endurance and found the coverage to your satisfaction. Your feedback regarding the coverage options and pricing is truly valuable for us. Should you have any questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
The agent was easy to talk to and very helpful. Thank you so much. He explain the benefits really well. Easy to understand. It took a few phone calls back and forth. All of questions were answer.. we compare apples to apples and came to the same covers I had before at a cheaper prize..
Sincerely, Fermin
Hi, Fermin. Thank you so much for sharing your positive experience with us! We're happy to hear that our agent was helpful in comparing options and made the process smooth for you. We appreciate your feedback and are glad that we could offer you the same coverage at a better price. If you have any more questions or need assistance in the future, please feel free to reach out anytime.
- The Endurance Team
Reviewed May 24, 2025
I found Endurance through their commercials. The customer service representative who helped me through the process was excellent, and the monthly pricing is competitive.
Hi Mac! Thank you for the kind words and for choosing Endurance! We're thrilled to hear that our team and competitive pricing made a great impact on your experience. It's great to know that we have set a positive tone right from the start. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
My car is a 2022 model, and it is used. I decided to go with Endurance Warranty because it’s better to be safe than sorry. Another reason was that my other car was wrecked by someone I loaned it to. I know that the warranty doesn’t cover incidents like that, but I went ahead and got it anyway. I was just really happy.
You never know when something’s going to happen to a car that’s not covered by your regular insurance. I’m not married, so I don’t have a man that can work on cars. I thought it would be better if I took out a warranty.
The customer service was very pleasant. We had to make two or three phone calls to get everything right, but it didn’t take very long. The cost was very reasonable. I didn’t have any problems.
Hi Sharon! Thank you for sharing your positive experience with Endurance. We're happy to hear that the process was smooth for you and that our customer service met your expectations. Your peace of mind and satisfaction are important to us, and we're thrilled you feel secure with your vehicle's extra coverage. Should there be anything you need in the future, we're always here to assist you!
- The Endurance Team
Reviewed May 24, 2025
The pricing at Endurance is good. I had another warranty that was gonna expire in July. The rep was real good too.
Hi Lonnie! Thank you for sharing your positive experience with Endurance! We are thrilled to hear that you found our pricing reasonable and were satisfied with the helpfulness of our representative. It's great to know that signing up was a seamless experience for you. We look forward to providing exceptional support for your vehicle needs in the future.
- The Endurance Team
Reviewed May 24, 2025
Endurance treats me well and I am happy. There were some things they said that I didn't like, but I'm in the automotive field, so I understand. I pay a little bit more than I did for the first five years, but I get it. The vehicle's technically getting older and the closer it is coming to breaking down. I can complain about it, but it won’t do any good. I've had no issues, though. I'd rather pay for the warranty and have the vehicle than break down and not have a warranty. I paid my dues and they stepped up to get me on board. If I put a standard of being honest, I feel comfortable that they're gonna set the standard of being honest with me. All that matters to me is the service and hopefully, they give me the same good service if the vehicle breaks down.
Hi Steven! Thank you for your thoughtful and insightful review. We are pleased to hear that our coverage offers you a sense of security and aligns with your industry expectations. It's great that your experience with our team has been a positive one, emphasizing our commitment to honesty and reliable service. We're thankful for your continued trust and look forward to providing the support you've come to expect from Endurance. Should you ever have questions or need assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 24, 2025
I was nervous to go through process without my husband on the phone but I only called to get information and ended up signed up! Because the rep was beyond personable, didn't just pose a sale but took the time to listen and ask questions and was so informative, I signed up!
Hi Silvia! We are thrilled to hear about your positive experience and the exceptional service provided by our representative. It's wonderful to know that the detailed attention and friendly demeanor made your decision an easy one, even without your husband present. If you require any more assistance or have further inquiries, please do not hesitate to get in touch with us. We're here for you anytime!
- The Endurance Team
Reviewed May 24, 2025
This was my first communication with Endurance since purchasing my policy last year. The staff member was friendly, patient and professional. She exhibited good Customer Service and knowledge of questions I asked.. Thank you for a great experience as a new customer.
Hi Luvenia! Thank you so much for your review! We're thrilled you had such a positive experience during your first interaction with our team. Delivering excellent customer service is something we pride ourselves on, and we’re pleased to know we met your expectations. If you have any other questions or need further assistance, please feel free to reach out. Welcome to the Endurance Family!
- The Endurance Team
Reviewed May 24, 2025
2012 Mazda 6 had check engine light. Christian Brothers automotive said it was due to cat converter. Failed due to manifold issue. Endurance rep examined the vehicle. We were told it was covered. After we authorized the repair, we were informed that Endurance corporate refused to pay. Unacceptable corporate behavior. Will likely cancel both warranties and switch companies. We were left with a costly repair.
Hi Bruce. We're sorry to hear about your experience with the denied claim and unexpected repair costs. Ensuring transparency and understanding our coverage extensions are important to us. We regret that you felt dissatisfied with the informational outcome regarding your vehicle...it's not the experience we aim to deliver. We would greatly appreciate the opportunity to reassess the decision and investigate appropriate measures. Please reach out to us directly at feedback@endurancedirect.com so we can delve into the situation further and a find suitable resolution.
Thank you,The Endurance Team
Reviewed May 23, 2025
Endurance kept sending me emails. I did a little bit of research and they were pretty popular. I purchased it and that was great. This warranty is better than the one that I already had. It has better coverage and it's less money.
Hi Douglas! We're thrilled to hear that you found our coverage comprehensive and cost-effective! It's great to know that your research led you to choose Endurance, and we appreciate your recognition of our place in the market. If you have any questions or need further assistance, please feel free to reach out ⎼ we're always here to help!
- The Endurance Team
Reviewed May 23, 2025
I purchased my vehicle through my dealership, and they recommend Endurance. The customer service was excellent, very polite, knowledgeable and very professional.
Hi David! Thank you for sharing your wonderful experience with Endurance! We're thrilled to hear that our customer service team contributed to your positive experience. Your feedback about the representative being polite, knowledgeable, and professional is greatly appreciated. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 23, 2025
I just signed up with Endurance on May 2nd. My experience with the customer service during the sign-up was good. I was happy with everything. He was nice. But I need to call them because I need to cancel. My mortgage went up, and I can’t afford this bill right now. So, I have to decide either to pay for my house or the car, and I choose to live in a house. I’m not where I hate it, but I just can’t keep paying. I can’t pay the bill for next month.
And I already have two warranties on the car, but somehow, I got talked into getting a third warranty. I don’t need three warranties on a car, especially when they don’t cover the catalytic converter. Endurance doesn’t pay for a catalytic converter, nor the two other warranties. And then the warranty I had for the Kia only lasted for eight years for the catalytic converter. And it went out last year, and then I had to pay $2,900 or $3,000.
Hi Lisa. Thank you for sharing your experience. We understand that managing multiple coverage plans amidst financial stress is surely challenging, and we regret to hear how the cost of the catalytic converter impacted you. While it’s nice to hear that our customer service team made a good impression, your situation emphasizes the need for finding the right fit for your current circumstances. Should your needs change or should you decide to explore different coverage options in the future, we would be glad to assist! Please feel free to reach out anytime. Wishing you the best!
- The Endurance Team
Reviewed May 23, 2025
I was looking for extended warranty and hoping for a better experience than the one I had with another company. It so happened that Endurance was one of the companies that popped up. I also received some advertisement through mail. It was easy signing up with them, and I didn’t have any problem navigating through the whole thing. Their pricing is average since other companies are almost going for the same rates. The difference is only five bucks or less, so it’s not a huge difference.
Hi Gerald! We're happy to hear that your sign-up experience with Endurance was smooth and straightforward. It's great knowing that we're able to provide you with a positive initial encounter, especially considering your previous experiences. Should you have any questions or need any assistance in the future, our customer service team is here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 23, 2025
I like the price and thought the coverage was good.
Hi Jean! Thank you for sharing your experience! We're thrilled to hear that you found our price agreeable and appreciated our comprehensive coverage options. It's fantastic to know you feel confident in your decision. If you ever have any questions or need assistance, please feel free to reach out to our team. We're here to help!
- The Endurance Team
Reviewed May 23, 2025
I have some used vehicles, and it seems that Endurance offered me the best coverage compared with other companies. The sign up was straightforward and the customer service representative was great. She was knowledgeable and friendly.
Hi Ronald! Thank you for sharing your positive experience with us! We're so pleased to hear that you found our packages attractive and our sign-up process smooth and straightforward. It's great to know that our customer service representative made your experience pleasant. We look forward to serving you with continued excellence. If there's anything else we can assist you with, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
We paid the vehicle off, and of course, the warranty we were carrying on it went with it. So we decided we need to go ahead. We don't intend on buying a new car anytime soon, so we just wanted to get some extra coverage. It was very cordial, a very nice person I was talking to, who went over everything that is covered under the Endurance warranty, or most of it anyway. He said I'd be getting the paperwork on it, and I printed it out from my computer this last weekend. I haven't had time to sit down and read all the way through it yet. But I have it. As far as explaining the policy and everything. We haven't used it yet because we don't need it yet. But as far as dealing with them over the phone and everything, it was very good. They explained how many months it would take to carry out and how many years the vehicle would be covered and all.
Hi Gretchal! Thank you so much for sharing your thoughtful feedback with us. We're happy to know that your experience in signing up with Endurance was seamless and positive. It’s great to hear that our representative provided clear and thorough explanations of our coverage. We're also thrilled that setting up everything felt straightforward and met your expectations. Please don't hesitate to reach out if you have any further questions or if there's anything more we can assist you with. We truly aim to provide exceptional support at every turn!
- The Endurance Team
Reviewed May 23, 2025
We bought a used Ford truck that was seven years old and had 13,000 miles on it. The factory warranty was pretty much out because of the truck’s age, so I looked into Endurance Auto Warranty. The representative on the phone was fine and explained things, although there wasn’t too much to explain. We decided to take the warranty and hope we don't need it, but you never know with these vehicles today. I'm from way back. The cost of these repair shops or dealers used to be $15 to $20 an hour. Now, it's probably $200 an hour, and that's the main reason we got the warranty.
Hi Richard! Thank you for sharing your experience with us. We're happy to hear that your initial interaction with our team was smooth and informative. We understand that ensuring your vehicle is well protected offers valuable peace of mind in today's world of repair costs. While you hope not to file a claim, please know we're here to help if the need arises. Thank you for choosing us and welcome to the Endurance family!
- The Endurance Team
Reviewed May 23, 2025
My car has high mileage on it and Endurance covers high mileage in cars. I had a good experience signing up. They asked me my mileage and I went outside and I had to get my owner's card. I looked at the mileage wrong but they called me back and they said they put down the right mileage. Then they told me that I was going to get a copy of the policy in the mail. But the only thing that they sent me is a copy on a PDF. I got 19 pages and I need a freakin' magnifying glass for me to look at it. Any other contractor would send you a contract and you could sit there and read.
I'm not gonna pay for something where something would go wrong with my car and then they have in fine print that they don't cover this. What is the sense of me having that warranty then? I did have a good experience. I'm gonna contact them and ask if they’re gonna send me a paper contract that I can sit down and look at.
Hi Richard. Thank you for sharing your experience with us! We're thrilled that our coverage perfectly matches your high-mileage vehicle needs, and we're glad to hear your sign-up went smoothly. We understand your preference for physical documentation. Please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. We aim to optimize your experience, so if there’s anything more we can assist with, please feel free to reach out. Your satisfaction is important to us, and we are here to help anytime!
- The Endurance Team
Reviewed May 23, 2025
I bought a car that it seemed prudent to acquire a warranty for. Endurance had a good rep in the industry. I talked to several mechanics and dealers in terms of their experiences dealing with the various warranty providers, Endurance routinely came out in a positive light. Their rep was great and their price and coverage was pretty impressive, especially given the dealership and mechanic validations on their performance in actually covering warranty repairs.
Hi Andrew! Thank you for sharing your positive experience! We are happy to hear that your sign-up process was seamless and that you received clear, impressive explanations about your coverage. We truly appreciate the thorough research you conducted and are thrilled that feedback from dealers and mechanics validated your choice. If you have any further questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
I bought a used van back in February, and it’s a 2014 model. I looked online with Consumer Reports. I got two, Endurance and another one. I liked the Endurance policy better, so I called my service rep at the dealership. They said that they worked with Endurance and had never had a problem out of them. So I decided to go with that one. Signup was very easy and the rep was very knowledgeable. She answered my questions and was not pushy or trying to talk me into taking the policy at that time like all the sales reps are.
Hi Michael! Thank you for sharing your positive experience with us! It's wonderful to hear that our team's reputation and endorsement were reassuring for you. We are also pleased that the sign-up process was straightforward and that our representative was informative and respectful of your needs. Your readiness to recommend us to family and friends is the greatest compliment we can receive. If any questions arise or if there's anything more we can assist with, please let us know. We're here to help!
- The Endurance Team
Reviewed May 23, 2025
Last week, my truck had an issue. My truck is equipped and I have an app on my phone. When the incident happened with my truck, the app notified me that I had to park it. Something in the truck malfunctioned causing all the coolant to leak out so I couldn’t drive it. It was scary and very traumatic.
I brought it into the dealership and I was told I had no more coverage but I didn’t know that. When I called Endurance, they told me I was no longer covered because my truck had 143,000 miles. So I got on the phone and found another provider. I had to pay 440 something dollars to actually get my truck to the nearest dealership and pay for the services.
I was wondering why I wasn’t told that by Endurance, why they didn’t notify me the warranty is going out because of the mileage. I work at a car dealership and I was privileged enough to have the insurance when my factory warranty went out. I was picked up by Endurance when I was checking on different coverages. I purchased and just kept it moving. I have used it once or twice and when I did, I didn’t have to personally communicate with them.
The dealership contacted Endurance and did everything. But sometimes, they don’t call the providers and sometimes, maybe for some unforeseen circumstances, they don’t have the correct information. I had to find out in a crisis that I no longer have coverage and I didn’t like that. There’s always room for improvement but as far as signing up, it was fantastic.
Hi Helen. Thank you for sharing your experience with Endurance. We wholeheartedly apologize for the unexpected issue you faced with your truck's coolant system. It's crucial for our customers to be informed about critical aspects of their coverage, such as mileage limits, and we're sorry this detail was not clear for you.
We're pleased to hear that past claims were handled smoothly! We aim to ensure transparent communication regarding your coverage. Should difficulties arise again, we're here to support and offer a prompt resolution.
We would like the opportunity to discuss this directly with you to find a satisfactory resolution or answer any further questions you may have. Please contact us at feedback@endurancedirect.com so that we can promptly address your concerns.
Thank you,The Endurance Team
Reviewed May 23, 2025
The representative was great and very professional. Getting set up was very easy. The only thing was a bad phone connection, and he had to call me back on a different line. Other than that, everything went smoothly. I set up a new month-to-month extended warranty. I pay once a month rather than a lump sum at the beginning, which is not the greatest, but it’s better for me financially because I’m not sure how long the car will last.
I would tell a friend or a family member to go for it. Endurance Warranty is an upstanding company, and it was easy to communicate with them. I’m all for it.
Hi Michelle! Thank you for sharing your experience with us! We're thrilled to hear that our professional service and easy communication uniquely suited your needs—and we're glad the month-to-month payment plan works better for you. If you have any more questions or need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
I have just recently been reinstated with Endurance, and spoke with James **. He was very informative and explained in detail the Extended Vehicle Service Plan regarding my 2005 Toyota RAV4. My plan is to keep driving my car until I decide it becomes time to trade it in for a new vehicle.
Hi Dianne! Thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that James provided you with detailed and helpful information about your coverage plan for your 2005 Toyota RAV4. We are excited to have you with us and are eager to support your vehicle needs. If you ever need further assistance or have more questions, please feel free to reach out to us.
- The Endurance Team
Reviewed May 23, 2025
My vehicle warranty had lapsed. When it was active, anything major would’ve been covered by Ford, but these days you can’t just assume you’re protected because it falls on you. I had a warranty when I bought the car, but it expired, so I went ahead and get Endurance. The sales agent was fast and he answered very professionally. I appreciated that.
Hi Alan! Thank you for your thoughtful review and for choosing Endurance. We're happy to hear that our visibility and customer service team positively impacted your decision. It's always our aim to ensure the sign-up experience is smooth and satisfying, and it's rewarding to know we succeeded. Your willingness to recommend us is the highest compliment, and we're fortunate to have gained your trust. If you ever need further assistance, please feel free to reach out.
- Endurance
Reviewed May 23, 2025
I think customer service was okay. On a scale of 1 to 10, I give it a 9.
Hi Ronald! Thank you for sharing your experience with us! We are thrilled to hear that our brochures and materials helped guide your decision to choose Endurance. It's great to know that you feel secure with the peace of mind our coverage provides. Should you need any further assistance or have questions in the future, please don't hesitate to reach out to us.
- The Endurance Team
Reviewed May 23, 2025
I’ve done a lot of research and I expected the coverage they had. The only thing I didn’t really care for was the 30-day waiting period with 1,000 miles of driving. I would have liked it a lot shorter, especially the mileage. Other than that, their sales agent was very knowledgeable and helpful.
Hi Harry! Thank you for sharing your thoughts with us. We're happy to hear that you found our sales agent knowledgeable and helpful during the sign-up process. We strive to ensure a seamless experience for all our customers.
While we've noted your feedback regarding the 30-day and 1,000-mile waiting period, please know that this is in place to protect all policyholders equally. Your suggestion is important to us, and we'll take it into consideration for the future.
If you have any questions or need any assistance, we are here to help!
- The Endurance Team
Reviewed May 23, 2025
I was out of town on work when I signed up for my policy. The representative was very understanding about updated mileage. I gave him an approximate, but he gave me a chance to get the exact mileage because on the policy they need the exact mileage. He wasn’t hounding me or nothing. I might just get a text message every once in a while saying, “When you get a chance, send me that exact mileage.”
Hi Willie! Thank you for sharing your experience with us! We’re thrilled to hear that you're pleased with our customer service and coverage options. Your satisfaction in knowing that the representative handled your questions smoothly means a lot to us. If you ever need assistance or have any questions, please feel free to reach out at any time. Welcome back to Endurance—your trust is greatly appreciated!
- The Endurance Team
Reviewed May 23, 2025
My friend has an Endurance Warranty, and he has the same type of truck as me, so I looked into it and got it. The customer representative helped me get signed up. It was good. She was a sweetheart. I know she has to do what she has to do, but it’s too much sometimes.
I can’t tell the services yet because I just got it. I don’t even know if I can get my car checked. Yesterday, I thought something was wrong with my steering, but I don’t know when I could go. They sent me an email about the warranty, but I’ve got so much work that I don’t even have time to read it. Still, I would recommend them.
Hi Miguel! We're happy to hear that you had a positive experience signing up for coverage with Endurance. We're glad our representative’s politeness helped steer you through the process despite any pressures. It's particularly rewarding to know our commitment translated into a five-star rating in your eyes! If you need further information or assistance, please don't hesitate to reach out. We are here to help!
- The Endurance Team
Reviewed May 23, 2025
Customer service was excellent. The second time I called, the person I talked to was very nice and helpful. I have referred Endurance to my sister because her vehicle is also out of warranty.
Hi Wendy! Thank you for the kind words and for choosing Endurance! We’re thrilled to hear about your excellent experience with our customer service team and are happy that you found our assistance helpful and polite. Your confidence in recommending us to your sister means a lot to us. If you ever need further assistance, please feel free to reach out. We're always here to help!
- The Endurance Team
Reviewed May 22, 2025
I purchased an older car with many bells and whistles, and while I was nervous about it, I thought I’d make a wise decision by getting a car warranty. I signed up online but never received the information they said I’d receive. I downloaded the app, and after reviewing the documents included in that, I realized the coverage wasn’t what I thought I had signed up for. So I call and spend no less than 4 hours on the phone, continually reiterating my need for comprehensive coverage precisely because I was buying an older vehicle in which I had limited information about. The girl I spoke with was nice but clueless, and the whole thing felt like, forgive the pun, but an exercise in endurance on my part. I wound up with a plan I was satisfied with, but unfortunately it voids my older contract and my wait period has to begin again.
Roughly 15 days after my newest waiting period ended, my car began making a noise- not constant, and so faint you could only hear it with the radio off. We thought perhaps it needed new tires, but took it in to a licensed service provider to be safe. It was diagnosed with needing struts and a wheel bearing. I verified those were covered in my contract and much to my delight and surprise, they were. I patted myself on the back for that dreadfully long phone call upping my coverage! But wait…My mechanic called Endurance and was told those were regular wear and tear items and my claim was denied. Since I was literally looking at the contract, and this denial surprised him too, he advised me to call about it myself. While I also was told my claim was being denied, I was given a different reason. Endurance denied my claim, stating it was pre existing.
The problem with this, is on an older vehicle, almost anything could be considered pre existing. Rarely does anything go from good to bad in a day. Secondly, nobody demanded an inspection beforehand, nor does the contract note any sort of timelines next to each covered service (such as must have Endurance for a year before we cover struts, or must use us for six months before we cover a wheel bearing.) All the customer has to go on is what you are being told is covered, only to find out they’re still denying your claim based on a formula only they are privy to. If you sign up for health insurance and unknowingly have cancer, it cannot be pre existing. If there’s no record, how can it be proven you were aware? Just as in this case, my vehicle drove great, had a clean Carfax, and an inspection at the dealer who sold it to me.
I had no way of knowing these parts were going bad, but Endurance found a loophole to get out of paying the claim, and ran with it, despite my having the biggest, most comprehensive coverage they offer. Adding insult to injury, the script-reading customer service agent delivering this bad news, showed me their idea of world-class service, by telling me she could hook me up with one of their partners for financing the repair. You know, so I can get hit with interest and finance charges on top of paying for the repair myself, while also paying Endurance for absolutely nothing. So I emailed them to let them know that I think they’re a scam and will be doing exactly what I’m doing now with this review, and they said how sorry they were and after reviewing my claim, they wanted me to call for assistance. There’s some back and forth here because I don’t want to call and sit on hold forever again unless they’re actually going to help me.
Yet they refuse to give any details in writing whatsoever. Finally I give in, only to learn not one thing has changed. They’re still denying my claim and offer nothing new. For fun, I emailed them yet again to tell them how unbelievable it was that they email an already ticked off customer and demand they call, only to give them the same exact bad news a second time. Guess what? They emailed me back and asked me to call again! It’s actually comical they care so little. I think my case pretty much disqualifies two of the most recent commercials I’ve seen from Endurance. The one where they discuss filing a claim right after their wait period ended and having no problems whatsoever, and the one where Danica asks, “Who’s going to pay for your next car repair? You or Endurance?” Well, unless you’re just a seriously lucky person, I can assure you, it isn’t going to be Endurance.
Hi Crystal. Thank you for taking the time to share your detailed experience with us. We sincerely apologize for the challenges you have faced and the frustration surrounding your claim. While we aim to provide comprehensive coverage and exceptional service, it is clear that we haven't met your expectations in this instance. We are truly sorry for the confusion and inconvenience caused by the discrepancies in your coverage terms and claim handling.
Your feedback highlights the areas where we need improvement, particularly in communication and transparency with our coverages. We'd appreciate another opportunity to address your ongoing concerns and review your claim in a timely and corrective manner. Please feel free to reach out to our team directly via feedback@endurancedirect.com, so we can delve deeper into resolving this situation efficiently.
We sincerely aim to regain your trust and demonstrate the values Endurance stands by: real-world support and intuitive assistance. Thank you for your fortitude in reaching out and expressing these significant issues.
Sincerely,The Endurance Team
Reviewed May 22, 2025
I purchased the warranty for my 2018 Suburban. 3 months later while on vacation, the transmission went out. Had it towed to dealership 150 miles from home. Endurance representative went to dealership. Acknowledged transmission failure and took pix of vehicle. Claim was denied because the vehicle had 3 bumper stickers on it from my business, claimed it was a commercial vehicle. I appealed with email per policy and was totally ghosted. No one ever contacted me and when I called to determine status, was told over a 4 month period that my appeal was still in the review process. I did get 3 calls a day for 5 months telling me my payments were overdue.
We're sorry to hear about your experience and the frustration you have faced with your claim. The situation you've described is not what we aim to deliver, and it's important for us to address issues like these seriously. We apologize for the challenges you've encountered in resolving your claim. Please give us another opportunity to make things right by emailing us at feedback@endurancedirect.com. Rest assured, we'll investigate proactively and work towards finding a satisfactory resolution. Thank you for bringing this to our attention.
Sincerely,The Endurance Team
Reviewed May 22, 2025
I totaled my E250 Mercedes Benz 2 weeks ago. The agent I spoke with was extremely customer service oriented, knowledgeable, and knew every necessary steps to transfer my warranty to my new car. He provided excellent customer service. Once we were finished with the call I had a much greater sense of the warranty.
Hi Lauri! Thank you for sharing your positive experience with us. We're happy to hear that our agent effectively managed the transfer process of your coverage plan and provided excellent customer service during your call. If you need any further assistance in the future, please feel free to reach out!
- The Endurance Team
Reviewed May 22, 2025
I have the luxury package on my 2019 ford Raptor. It has been about 6 months since warranty purchased. Transmission was slipping, took it to my Ford dealer (never been driven off road). Ford service department called endurance and was told fix is denied because of something called TSB which is a report the dealers use internally to have techs gain a heads up on what problem might be. They all do that and by saving time saves customers some money. I was traveling when I purchased plan, told salesman I would not be home when plan was to be sent for me to look over. I said just tell me if trans, motor, electronics were covered 100% and was told yes. Well folks they are not with this company. My service tech told me he had never had a warranty company turn down in a TSB bulletin or even for the repair I needed.
It has been almost 2 weeks I picked up my truck today and paid for my service with Ford paying part. Every work day for these weeks I have called Endurance asked for claims manager to discuss this and he has not returned a single call. His name is Parm, beware. The co will not give you his number or email. DO NOT Do Business WITH these guys, they lie and will not call you back. Good luck out there. Don **
Hi Don. Thank you for reaching out and providing us with your feedback. We sincerely apologize for the difficulties you've encountered with your claims and our communication process. Your situation concerns us greatly, and we'd like to offer direct support to try and resolve this issue for you more efficiently.
Please contact us at feedback@endurancedirect.com with your contract details so we can look into this more comprehensively and explore all available solutions. We value you as a customer and hope to regain your trust in our services.
Thank you for your patience and understanding,The Endurance Team
Reviewed May 22, 2025
What I was told by the representative for Endurance about the warranty program that I bought into is not what was actually represented or covered. I bought my package in September and then the following month I bought another package for my husband‘s truck. We had no problems. We’re paying each month no issues until April. My husband’s truck has a mechanical problem so we took the truck to the mechanic and lo and behold the problem with the truck wasn’t covered under his contract so all the money that I paid for this extended insurance I could’ve had in savings and paid cash for the problem with my husband‘s truck.
Next month, my car needs the PCV repaired and fuel injectors replaced and on behold, wouldn’t you know it of course naturally although I was paying for the top tier contract those two particular things were not covered so once again all the money that I paid to endurance I could’ve had in my savings and would be able to fix my car which I can’t because I paid cash $2600 to fix my husband‘s truck and being a military family and I’m on permanent disability from a disease that I didn’t ask to have so we are on a very tight budget and still have three children in college that were helping to pay for.
This did us zero good so I’m upset because what I was specifically told and I went over specific problems with an engine that could happen. Fuel injectors was one of them and was told that they were covered. I was lied to just manipulated into buying this contract and making this company more money. Congratulations. Hope they feel good about themselves so now I’m stuck with my car in the garage not able to run and I have to save up the $2200 is going to cost to fix it so basically the contract wasn’t worth the paper it was printed on.
Hi Tamara. We deeply apologize for the confusion and distress you've faced regarding your coverage plan. It is never our intention to mislead our valued customers. Ensuring accurate and comprehensive protection information is shared accurately is of utmost importance to us, and any discrepancy experienced contradicts our high standards.
Kindly contact our team at feedback@endurancedirect.com, supplying any details of your account, and we will escalate this issue with urgency. Thank you for your patience and understanding as we strive to address your concerns effectively.
Sincerely,The Endurance Team
Reviewed May 22, 2025
Updated on 06/25/2025: Not what advertised. I have been waiting since April for a reimbursement for a repair. No assistance or answer when calling.. They can’t provide or won’t provide solution. If I had known that not being service is not as advertised I would not have purchased the policy. I would not recommend purchasing this service.
Original: I would not recommend this company to anyone. I filed claim in early April and not been paid yet called several times and get same response under review. Nothing they advertise is accurate. Bunch of scammers.
Hi Larry. We sincerely apologize for the inconvenience and frustration you've experienced. Please understand this is not the quality of service we intend or pledge to our customers. We are committed to resolving your issue swiftly and delivering prompt assistance. If you could send your contract details and any documentation to our dedicated team at feedback@endurancedirect.com, we will investigate and expedite a solution. Your feedback profoundly impacts our improvement processes. We appreciate your patience and look forward to resolving this matter to your satisfaction. Thank you for voicing your concerns.
-The Endurance Team
Reviewed May 22, 2025
Kaitlyn was a very pleasant fresh of wind, as in her vibrant attitude sky rocketed with shimmer. You have a great person working for you. Give her a raise. I randomly came across an advertisement and I'm glad I choose Endurance.
Hi Garren! Thank you for sharing such positive feedback! We're happy to hear that Kaitlyn's vibrant attitude and exceptional service made a positive impression on you. Your review truly highlights her dedication and passion for helping customers. Should you need any assistance in the future, please don't hesitate to get in touch. We're always here to help!
- The Endurance Team
Reviewed May 22, 2025
I would like to know if I will receive a hard copy of my policy in the mail and if so how long should I wait to receive it. I was very pleased that I was able to get a policy with your company and the representative that took my call and told what it covered. Thank you very much.
Hi Vernon! Thank you for your review! We're thrilled to hear that you're pleased with your new coverage plan and the assistance you received from our representative. Yes, you should receive a hard copy of your policy typically within 7-10 business days in the mail. If you don’t receive it within that timeframe, please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. Thanks again, and welcome aboard!
-Endurance
Reviewed May 21, 2025
Buyers be aware! When I purchased this warranty for our car, I was told that except for normal wear and tear on the car, the policy will cover all other costs of repair with $100 deductible. I also was not told about exceptions! When a car camera needed to be replaced, they would not pay for programing it! Fine print in the contract that I was responsible to read, and salesman not ever bring the exceptions up during sales! I found a host of other exceptions that makes this warranty very expensive and not worthwhile.
Hi Shane. Thank you for sharing your experience. We're very sorry to learn about the difficulties you've encountered with the coverage specifics not being fully clear to you initially. It’s always our goal to ensure that terms are explicit and easy to understand.
We acknowledge the frustration of not being informed upfront about all the exclusions or the coverage for something like reprogramming a car camera. If there’s anything we can do to rectify your situation or if you need clarification on your plan's details, kindly contact us through feedback@endurancedirect.com and we would be happy to assist you.
Your insights for transparency in our process are truly appreciated as they help us improve our services and communications for all our valued customers. We aspire to settle this to your benefit.
Thank you,The Endurance Team
Reviewed May 21, 2025
Very polite and informative on policies. Worked with me on what I wanted covered due to the year of my Ford f150. Would recommend at least get a quote from them to anyone looking for a warranty.
Hi, Pamela. Thank you for recommending us in your review! We’re glad your experience with us was a great one. We look forward to protecting you and your Ford F150 for many years to come!
- Endurance
Reviewed May 21, 2025
I spoke to operator Kim from Missouri. She explained why Endurance is so important and the many benefits that are specific to Endurance auto warranty. She also explained you can go to a dealer and how it is so simple. She offered that when I didn't know about it. I thought I'd be charged way more. I think from now on I will go to a dealership! Because of how the policy works and they send someone out to check to see what you need, you wouldn't be taken advantage of because whomever they send out wouldn't say you need extra things that you don't!
Hi, Cheryl. We're happy to hear that Kim provided such a helpful experience by explaining the benefits and flexibility of Endurance. Having clarity about such details helps ease concerns and make informed decisions. If you have any questions, feel free to let us know. Thank you for placing your trust in our service!
- The Endurance Team
Reviewed May 21, 2025
Called for information about possible service and Courtney was so helpful. She gave me a clear understanding of my options and service references. Very pleasant experience. They are very easy to work with.
Hi Donna! We're glad to hear about your positive exchange with Courtney! We're thrilled that she was able to provide the guidance you needed and that working with us was a pleasant experience. If there's anything more we can assist you with, please feel free to reach out to our team at any time.
- Endurance
Reviewed May 21, 2025
I would like to commend manager, Gladys for assisting me today. She was kind, and thoroughly informative. Gladys made me feel like a valued customer. I appreciate Gladys and her great customer service.
Hi, Dana. Thank you for recommending on of our managers! We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed May 21, 2025
Doing seems to be a top-of-the-line I haven’t used it yet, but seems to have very great service. Are they quick acting gave me a quote. That was good. I thought it would be but compared to a lot of than I did compare they were right where it needed to be. See where we go from here.
Thanks for sharing your thoughts, Riley! It sounds like you had a positive first impression with the quote and our service so far. We hope we continue to meet your expectations. Feel free to reach out anytime if you need help or have questions!
- Endurance
Reviewed May 20, 2025
Thank you for your friendly and professional service. I am very thankful for the additional security for my vehicle. I have no regrets. I recommend Endurance Warranty for anyone who cares about the things they consider valuable.
Charmayne, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 20, 2025
Took me getting a notary to cancel this coverage. Paid premiums over year before I filed a claim. Never received my contract or ID card. Filed first claim which was denied. Said it was excluded in my contract. How am I supposed to know it is excluded if I have no contract? This company is a complete scam!!
Hi Rick, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you, The Endurance Team
Reviewed May 20, 2025
Buyer beware! Please if you do business with this company, make sure you read the fine print and read between the lines to see what is not covered in your contract. They will find a loophole and you will be the one with the bill.
Hi Eric, thank you for sharing your experience. We understand how important it is to feel confident in your coverage, and we’re sorry to hear you’re feeling this way. Our goal is to be as transparent as possible, and we encourage all customers to review their contracts thoroughly. If you have any unresolved concerns or would like us to take another look at your claim, please feel free to contact us directly at feedback@endurancedirect.com. We’d appreciate the opportunity to help.
Thank you,The Endurance Team
Reviewed May 19, 2025
My AC went out this morning on my way to work. Endurance denied the claim. In 1 phone call, I was bounced from one operator to another. I spoke to 5 different people. I spent more than 4 hours dealing with these people. I was transferred from one rep tp another. Waste of time and money. Don't do it!!!! I'd like all my money back from both my vehicles.
We understand how a denied claim can cause stress, and we’re here to help. Please contact feedback@endurancedirect.com with your coverage plan number. We can review the situation together and find the best way to assist you moving forward.
Thank you,Endurance
Reviewed May 19, 2025
A lady named Joyce helped me with signing up for Endurance. She was very pleasant. It was a good experience. She explained everything to me in a way I could understand.
I got the warranty because my truck is already four years old, and I know things can happen. My other warranty also had already run out. It’s always good to be protected, but I haven’t used my warranty yet. I just purchased it.
As a matter of fact, one of the nurses who takes care of my grandson was the one who recommended Endurance. That’s how I found out about the warranty. We were just talking, and out of the blue she said she has Endurance for her car and that they’ve helped her a lot. Her car is much older, so I took her word for it since she’s been my nurse for about eight years.
Thank you for choosing Endurance, and for sharing your experience with us, Johnny! We're thrilled to hear that Joyce provided you with excellent service and made the sign-up process simple and easy to understand. We're also happy to hear about your nurses positive experience with Endurance and appreciate her recommendation. We look forward to providing you both with excellent service for many years to come.
- Endurance
Reviewed May 19, 2025
I had Endurance when I bought the car. The signup process was great, and the rep that I dealt with did a great job. I thought I still had a policy with them, but it had expired. And so they got me hooked up to another policy.
Thank you for sharing your positive experience, Michael! We’re thrilled that renewing your plan was straightforward and that you're satisfied with the assistance from our representative. We appreciate your kind words and are here anytime you need us.
- The Endurance Team
Reviewed May 19, 2025
I got full coverage on my car and a dude set up it up for me. I pay about 130 something a month for Endurance. But I got misled. The dude never told me I gotta put 1,000 miles on my car just to get it fixed. But I ain't mad. I can't file a claim because the car was kinda down when I got it. I got a little oil leak. It’s a rough city. I might have to find somebody to fix the car for me.
Hi Rodney! Thank you for sharing your experience with us and for providing a comprehensive review of your coverage setup with Endurance. We understand your surprise at the requirement in mileage before filing a claim, and we apologize for any inconvenience this may have caused. Our goal is to ensure our members are fully aware of all conditions associated with coverage.
We're glad to hear that despite this matter, you find our pricing reasonable and the overall experience satisfactory. Your feedback helps us enhance communication and service quality.
If there's anything further we can do for you to enhance your experience moving forward, please don't hesitate to reach out. We're here to help and are grateful to have you in the Endurance family!
-The Endurance Team
Reviewed May 19, 2025
I talked to one other company and they seemed like they would give you to the hard sale salesman. They wanted to add this and they wanted to add that, and I did not have time for it or want to flow with it. With Endurance, the girl I talked to was able to give it right there as well as the information. I liked her. They then told me to keep the copy of the contract on the car glove compartment, so I put it in there.
My husband has Parkinson’s and he is getting to the point that he cannot handle things. He is a mechanic and he could anything before. And so, I’m new at this, and I have never had to handle this kind of stuff before. Now, my car is a ‘22, so I figured it was probably about out of warranty. A very good friend and her husband have Endurance, and they had some major things, like a $8,000 transmission in one of their vehicles. They said that Endurance did a nice job, and that there were no problems. It goes a long way when you know someone who has it.
Hi Jo Ann! Thank you for sharing your positive experience! It's great to hear that the signup process with Endurance was seamless and supportive during a time when reliable coverage is so valued, especially transitioning into car responsibilities. We're glad your vehicle provides the mobility you cherish and that our comprehensive service and customer care met your needs. Please don't hesitate to reach out if you need any assistance in the future!
- The Endurance Team
Reviewed May 19, 2025
We chose Endurance because they had the best deal for the vehicle that we were trying to cover. But we haven’t used it yet because it’s a new policy. And signing with them was a long phone conversation about it. We agreed to it, so we liked it, and we were happy with it. The lady that we originally talked to was nice. But the other customer service people were also helpful. Because when we were talking to the lady, we forgot to ask for the veteran's discount. And so, we called back the customer service, and they gave us the discount. So, that was nice.
Hi, Mary. Thank you for recommending us in your review! We’re glad your experience with our customer service team was a great one.
- Endurance
Reviewed May 19, 2025
I’m about to snap a gasket with the people at Endurance. So far, they suck. I’m getting nowhere with them and I’m fed up with them. They charged me twice. I made two payments. And if we don’t get satisfaction, not only will I end up cancelling them, I’m going to get an attorney and sue them.
About two months ago, I had a conversation with Greg. He represented himself as a salesman for Endurance to sell me the warranty. And he said we were covered on this 2007 BMW as long as we meet the minimum of 1,000 miles and 30 days. We met the 30-day requirement, and we exceeded the 1000-mile requirement by an additional 1,000-mile plus. And under my oath, everything was fine with the vehicle. Everything was fine, and I even test drove it before my wife and I bought the car for our son, because he has been going through some difficulties. So, a week ago today,
Our son works as a delivery driver and he does not get home usually until 7:00 in the morning. So, on his way to work, a week ago today, in the afternoon around 4:00, he had a blowout. He put the spare donut on and went to work. On his way home Saturday early morning when it was still was dark, a check engine light appeared on his dashboard and it scared him.
So, when he got home and I was already up, and he told me about it. I said that I would check it out and I went out there and saw that light. I made a call to BMW, asked if we could drop it off and get it there, and have them check it out Monday. They said, “sure.”
I asked for it to be towed, and it was. I covered the cost to have it towed. Greg reiterated several times that the only out-of-pocket cost I will have would be $100 per accident any given time we have to take it in for repairs or replacement. He went over a plethora of items that was covered, from transmission to engine, to electronic components such as door locks, windows, drivetrain, wheel hubs, tires if they get blown, etc. We went over everything.
I wrote it down, and reiterated what he told me. So, if you go to the dealership or repair shop today and you have one item, that is $100. If you go in tomorrow for another item, that is another $100. But if you go in today and they find six items wrong, it is still $100. I thought that was perfect.
On that good faith, I agreed to purchase the policy. Lo and behold, we take it to the BMW. And a Brian had advised the service adviser that she was to call me or my son Daniel and get approval for his requirement to have them drain the transmission. Apparently, the plate was leaking and to get that fixed and refilled with fluid was at the tune of $800 to $1,000 at our cost.
And Angela told Brian, “That is not my job to call the customer. That is yours. You are the warranty company.” And he went, “By the way, we’re not covering the tire, a car loaner, and the most we’re going to cover, if we have to replace that transmission, is $2,100.” Greg told me that the policy would also pay for a rental if the car is in the shop longer than a day. And Angela, the technician, you could hear it in her voice, when I saw her last Saturday, that she was almost in tears with what I told her was going through. She kept apologizing.
And all of a sudden, now, I’m having chest pains, and has not been sleeping all week long and well. I’m exhausted because I’m so pissed at Endurance. I can’t get anybody to talk to me. I find out that Brian is with a third-party entity, not an actual employee of Endurance. And Endurance and this third-party company is just bouncing me around like a ping-pong ball. After I yelled and screamed about once or twice a week for three months, we finally got my car out of the shop, good as new.
If I had a sharp attorney, I’d make it to where I had no out-of-pocket expense except the $100. And then get Endurance to pay to get my son’s transmission repaired or replaced, whatever it takes. And stop this shady insurance, non-paying tactic. I want that thing replaced. If it can be repaired, repair it, but I want that transmission warrantied. I am going to do everything I can through social media and any other means necessary to get Danica Patrick involved and get her out of that commercial. If I’m having issues, somebody else is having issues. And there could be a potential class action lawsuit.
Hi, John. We’re sorry to hear about your experience and understand your frustration. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns.
Thank you,The Endurance Team
Reviewed May 19, 2025
I had CarShield at one point for three months, and I never had any problems with them. But my grandson had been with CarShield for a while, and as soon as his car was having issues, they had issues taking care of it. So, that’s why I stopped dealing with them and went with Endurance. This was something to keep just in case my insurance won’t cover my car. That’s why I always have a backup that will.
And the thing is that I’m paying $124 a month with Endurance, and I feel that that’s steep. And even though I have Endurance, I hear of other companies as well that offer oil changes and battery stuff. But the representative I talked with at Endurance informed me about other things that Endurance would do. And I like that whenever I feel like bowing out gracefully, I can do that.
The representative was knowledgeable, and she did explain different things to me. She reassured me about a lot of things and convinced me. I feel she was on a game and she wanted to make sure that I understood everything. I have no problem with the agent, but she was also telling me things that they don’t do. Some companies offer a free oil change or tire rotation, and it’s something that they don’t do. But she did say that whatever I put into it, and I’m not satisfied, they will refund my money back, which CarShield did not do.
I’m a senior, and I’m not working. I’ve had major surgery, so I can’t go to work at this time. And it’s just my husband. So, I don’t wanna waste my money with a company that claims that when you get their policy, they’re gonna do this, that, and the other, and it doesn’t come through like that.
But so far, I’ve been blessed with this car. I have never had any issues since I’ve had this car. But due to the fact that I travel back and forth from Mississippi to New Orleans, my thing is that whenever anything comes up, I’m covered. So far, I’m paying for it, so whatever they say that they’re going to do, I’m going to expect their word that they gave me. I’m hoping that they stand behind what they said.
We appreciate you sharing your journey with Endurance, Monica. It's great to hear you felt informed, confident, and secure about your coverage during your travels. Your experience underscores our commitment to meet those standards. Thank you for choosing us, and please do not hesitate to reach out if you need assistance in the future.
- The Endurance Team
Reviewed May 19, 2025
My son was here and was telling me that he had Endurance. I told him I was looking at CarShield’s commercial. He said not to use them but get Endurance instead.
I asked what his co-pay was, but he was trying to explain it to me in a hurry so I didn’t get too much information from him. I went and made the call to get it for myself. I had my contract sent to my email and had it printed out at Home Depot.
The representative was very nice and friendly. She touched bases with me and told me about the 1,000 miles. She also said that if I was to ever need the service, I wouldn’t have anything to worry about.
It was a fast conversation. That’s why I had her email me the contract so I could read it. I suggest talking a little slower so the person can understand what they’re saying clearly. The representative was talking so fast that I forgot what it was I wanted to ask about.
Thank you for sharing your experience with us, Diane. We are delighted to hear that the kindness and amiability of our agent reassured you about choosing us. Your feedback regarding the pace of the conversation is valuable. We aim to provide clear and adequate time for all questions so we'll be sure to share this feedback with our team. If you have any further questions while reviewing the contract, please feel free to contact us anytime. We're thrilled that you've found value in our service and appreciate your high rating!
- The Endurance Team
Reviewed May 19, 2025
Endurance Warranty gives me security, but the cost is a little high. I’m paying more for it than I am for my regular insurance on my car, which is kind of frustrating.
I tried to make a claim, and they said no because I needed to have 1,000 miles in my car before they would do anything. So, I ended up paying $1,400. Hopefully, the next time something happens, they will cover it. The customer representatives were great and very helpful. I had no problems with them.
I can’t say I’m satisfied with the service, but I’m not. Apparently, the guy told me I bought a lemon, so I’m sure something else will come up sooner or later. Right now, it’s in good shape.
Hi, Kathryn. Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're glad to hear that Endurance has provided you with a sense of security and that our team delivered helpful service during your purchase. That said, we understand your concerns about cost and your previous claims experience.
If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you, The Endurance Team
Reviewed May 19, 2025
Quite a few of my family have Endurance Auto. The sign up process was easy. I just called them up and got it all set. The representatives were just clear cut. And it's bumper to bumper. They just listed what was covered, some of the electrical, and the powertrain.
You shall go with Endurance. It's simple. I just called and gave them my VIN number and mileage. And they gave me a price quote for 100,000 miles. It's a really reasonable price.
Thank you so much for sharing your experience, Joseph! We're thrilled to hear that your family recommended Endurance and that the process was smooth and straightforward for you. It’s great to know our team delivered clear information and a hassle-free enrollment. That’s exactly what we aim for.
We appreciate your trust in us and look forward to continuing to provide you with reliable protection and peace of mind on the road. If you ever need support or have questions, we’re just a call away!
- Endurance
Reviewed May 19, 2025
I was mainly looking for full coverage. I got some friends who recommended me Endurance. The representative was great. She explained everything in detail and how the process works. What impressed me most was her ability to know the product and explain it. They gave me a certain time to start using it. It's a great deal.
Thank you for the kind words and thoughtful feedback, Mario! We're so glad your experience with our representative stood out and that you felt confident in the coverage you received. It’s our goal to make sure every customer feels informed and supported from day one.
Even though you haven’t needed to file a claim yet, we’re here for you when you do—and it’s great to hear that everything from pricing to service has met your expectations. Thanks again for recommending us!
- Endurance
Reviewed May 19, 2025
Without mincing words, ENDURANCE is the best amongst other competitors. They respond on time in a timely manner. When I got them, others try to reduce the subscription but did not fall into temptation to cancel or reverse the contract or demand for refund because they are still the best and first among equals.
We truly appreciate your confidence in Endurance, Christine! It means a lot to hear that you’ve had such a positive experience and chose to stick with us despite other offers. We're proud to provide fast, reliable service and coverage you can count on. Thanks for putting your trust in us!
- Endurance
Reviewed May 19, 2025
Luis ** was excellent! Through the entire process I knew that Luis was working to provide me with the very best policy Endurance could provide. In the end I purchased a policy with the mileage coverage I needed. At the same time I also purchased a policy from Endurance for my wife's car. Luis provided me with good prices for both and an excellent payment plan. Good shopping, Art, in lovely Star, ID.
Thank you for the kind words, Art! We’re so glad to hear that our team provided you with exceptional service and helped you find the right coverage for both vehicles. We’ll be sure to pass along your praise! Wishing you and your wife peace of mind on the road ahead!
- Endurance
Reviewed May 19, 2025
I bought a used car and wanted to get bumper-to-bumper coverage. The person I spoke to was informative and answered all the questions. I haven't used Endurance yet but getting signed up was no problem.
Thanks for sharing your experience and for recommending Endurance, Glenn! We're glad to hear the sign-up process was quick and that our team was helpful in answering your questions. It’s great that you found a plan that fits your car’s needs, and we’re here whenever you need us. Wishing you worry-free driving ahead!
- Endurance
Reviewed May 19, 2025
I signed up with Endurance around April 19. I just figured it was time for me to have some protection. The sales agent did good. I’m just waiting for some papers showing that I really have them.
Thanks for your feedback, Gordon! We’re glad to hear the sign-up process went smoothly and that you felt well taken care of by our team. We understand how important it is to have your documents in hand. If you still haven’t received them, feel free to give us a call and we’ll make sure everything gets to you promptly. We appreciate your trust in Endurance and look forward to delivering the protection you signed up for!
- Endurance
Reviewed May 18, 2025
I’ve been checking Endurance out, and I liked what I heard about them. I’m retired and on Social Security, so I initially thought I shouldn’t get the extended warranty. But Endurance worked with me on the price, which helped me decide to take it.
Thank you for sharing your experienc, Frank! We're honored that both your research and your dealership pointed you in our direction. We're especially glad to hear that our team could work with you to find a plan that fits your budget. If your paperwork hasn’t arrived yet, don’t hesitate to reach out. We’ll make sure you get everything you need. We're here for you every mile of the way!
- Endurance
Reviewed May 18, 2025
The representative from Endurance, Josie, was awesome and so good to me. She explained everything and led me right through the process. I would not have done it if Josie hadn’t been there to explain things in my way of learning. She wasn’t pushy. She was just perfect and knew exactly what to say. She also gave me a good discount. I’m stretched to pay for it. I just lost my husband and there’s a lot of things I have to take care of, but I hope I can continue to keep it. I’m gonna try my best. It’s a priority.
The only problem I’ve had is nobody believes me about my mileage. I’ve had four men come and check it and they all get the same mileage. So I’m not making up a story. It’s been a concern that people questioned my truthfulness. Other than that, I’m just happy with them.
Thank you so much for recommending us and for sharing your experience, Barbara. We're so sorry for your loss and appreciate you trusting us during this time. We're glad Josie made things easier, she truly represents the care we aim to provide.
We apologize for the mileage issue and understand how frustrating that must’ve been. If anything’s still unresolved, we're here to help. We're grateful to support you and your vehicle with the protection and peace of mind you deserve.
- Endurance
Reviewed May 18, 2025
I bought a used Nissan 2021, which is past its warranty. And Endurance was the company recommended by Nissan to me. They seemed to stand strongly behind Endurance. I checked into Endurance, and they appeared experienced. They're also slightly less expensive than some of the others that I've heard about. So I gave them a shot and I got a full coverage. Setting the whole thing up was easy. The representative that I spoke with was very knowledgeable, courteous, encouraging, professional, and positive about themselves. I just hope that when the time comes when I have to utilize them, it will be just as professional.
Thank you for sharing your experience, Steven! We're glad Endurance stood out as a trustworthy choice for your 2021 Nissan. It’s great to hear our team made the process smooth and professional, and that our pricing worked well for you. We appreciate your recommendation and look forward to supporting you whenever you need us!
- Endurance
Reviewed May 18, 2025
I signed up for both Endurance and CarShield. I signed up for Endurance first and CarShield was the first one to call but both guys called the same day. When I got to talk to Endurance's representative, he sounded good. I was debating back and forth which one to go with. CarShield was half the price but it looked like Endurance covered a little more than CarShield did. What scares me about both of them is all the reports of them not paying. But I went with Endurance and that process went well. They had a good rep. He was very knowledgeable.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed May 18, 2025
I got a 2016 Chrysler Town and Country so I decided to get Endurance. Their rep is extremely knowledgeable and she would bend over backwards to try and help me. She got me started the same day that I called. It's quick and easy.
Thanks so much for sharing your experience, John! We’re thrilled to hear our commercial caught your eye and that our team made the process quick and easy for you. Your trust means a lot, and we appreciate your recommendation. Here’s to many more miles of worry-free driving with Endurance!
- The Endurance Team
Reviewed May 18, 2025
I’ve had Endurance before on other vehicles that I got, and I just bought a Volkswagen Atlas. I was looking for full coverage, and I was able to get one for 100,000 miles with them. Signup was easy, and the rep I dealt with was very helpful. He went over other plans with me and told me why Endurance was better. I can use the policy after 30 days and 1,000 miles.
Thank you for sharing your wonderful experience with Endurance, John! We're thrilled to hear that you found our coverage tailored to your needs and received exceptional service during the sign-up process. Should your friends or colleagues have questions, we're here to assist them too. Your satisfaction remains our top priority, and we look forward to ensuring our services continue to meet your expectations.
- The Endurance Team
Reviewed May 18, 2025
Purchase process with Endurance went through fine, but I already cancelled it as of the 9th of May because nobody in town took it. My secondary person didn’t take it, and my dealership here didn’t it too. I wasn’t driving up to Sarasota about 30 to 45 minutes away to get my car serviced. So, I canceled. Canceling process was good, and it went through fine.
Thank you for sharing your experience with Endurance, Danny. We value your feedback and are glad to hear that the purchase process went smoothly and effortlessly. However, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meetexpectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed May 18, 2025
I had Endurance on my Lexus and dropped them because they didn't cover some things, and they use aftermarket products. I ended up signing with Omega Auto Care, and it was the same thing all over again. They didn't fix my car, and I had to pay $1,300 out of pocket. I went back to Endurance for my Mercedes ‘cause when I called them up, they assured me that they will use Mercedes parts and cover what they need to. I haven't called in a claim yet, so I won't know until that happens. Customer service was up to par. He was very courteous, patient, and took his time ‘cause he wanted my business. I was satisfied.
Thank you for sharing your experience with us, Linda. We appreciate your decision to give Endurance another chance and acknowledge the concerns you had previously. We're here to support you, and should any issues arise with your new plan, our team is ready to assist in ensuring your Mercedes repairs align with your expectations. Thank you for trusting us with your vehicle coverage, and we hope to provide a satisfactory experience moving forward.
- The Endurance Team
Reviewed May 18, 2025
Endurance has been very good and I’m very happy with it. I needed a part changed, they replaced it with a refurbished part, which I didn't care for, but it's a car with a lot of miles, and it’s working fine. It took a couple of weeks, but they were responsive and they did take care of it. From the minute I called and transferred to other departments, everyone's been very professional.
Hi Linda! Thank you for taking the time to share your positive experience with us! We're happy to hear that you have appreciated the professionalism of our staff and that your Endurance coverage has been supportive during your recent repairs. We understand the inconvenience a delay can cause and appreciate your patience while we coordinated the replacement process. We greatly value your recommendation to others and we're here for you and anyone else should further assistance be needed.
- The Endurance Team
Reviewed May 18, 2025
My vehicle is a 2014, and it’s out of warranty and has 93,000 miles. I can’t afford to buy a new car. So I decided to get an auto warranty at Endurance.
The representatives were willing to help me get the lowest price possible, which I was very happy with.
Thank you for sharing your experience, Susan! We're glad to hear the sign-up process was smooth and that our representative was helpful in finding coverage that fit your budget. Your feedback is valuable, and we’re here to ensure your experience continues to be the best.
- The Endurance Team
Reviewed May 18, 2025
I was looking for extra security for my car. It’s a Cadillac SUV. I was looking at different places to see who offers the best for what I need, and I reached out to Endurance on the phone. I have full coverage. It's the powertrain.
Thanks for sharing your experience, Ernestine! We’re glad our team could help you find the right coverage for your Cadillac SUV and that you felt supported throughout the process. It means a lot that you’d recommend Endurance to friends. If you ever need anything else, we’re here to help!
- Endurance
Reviewed May 18, 2025
Coverage was quoted at a particular price then billed at a higher price. Customer service corrected it immediately and is sending me a new contract. I haven’t received it yet but I expect it to be correct this time. No hassle, no arguments. Very friendly and professional. There is really not much to say in addition other than I can see why you are rated number one at this point in time.
Thank you for sharing your experience, Bob! We’re glad our customer service team quickly resolved the billing issue and is sending you the corrected contract. It’s great to hear the process was hassle-free and professional. We appreciate your trust and kind words about our rating!
- Endurance
Reviewed May 18, 2025
They lie and do not do what they claim. They will find some little reason to deny every claim. Can’t have handwritten receipts, must keep all receipts from oil changes. Never pay for anything! Stay away!
Hi, Jean. We understand how a denied claim can cause stress, and we’re here to help. Please contact feedback@endurancedirect.com with your coverage plan number. We can review the situation together and find the best way to assist you moving forward.
- Endurance
Reviewed May 18, 2025
My car had a warranty from the dealership, which expired. I got Endurance because I don't like driving without a warranty. Their representatives are great, as they answer all my questions.
I haven't owned a car since 1995. I've leased all these years. And I've finally bought one.
Thanks for sharing your experience, Michael! It’s great to hear that the sign-up process with Endurance was smooth and that the representative was so helpful. It makes a big difference to feel confident about your coverage, especially after not having it for a while. If you ever need anything or have questions about using your plan, please don't hesitate to reach out.
- Endurance
Reviewed May 17, 2025
I have a used car, and when I bought it, some of the warranties that were still valid had expired. I wanted to cover my car, so I looked at different advertisements and Endurance kept coming up on top. The sign-up process was fine. My son and I talked to the agent, and that was it.
Thanks for sharing, Linda! We're glad to hear that signing up with Endurance was easy for you and your son, and that you had a top-notch experience. If you ever need anything else, feel free to reach out!
- Endurance
Reviewed May 17, 2025
I bought a used car. The reason why I bought a used car was because in one of my previous cars, the engine blew on me and I only had it for two years. And then the other car I bought had issues with the drive train, and it was slowly starting to break down on me and I was not able to afford it.
So, I ended up buying this vehicle that I have now. Because I have had such bad luck with vehicles in the past, I was hesitant about getting into car payments and not knowing if I was going to be able to afford anything that could arise because it was a high mileage car. I then decided to purchase a warranty that was offered with the vehicle from the people that I bought it from.
But I did not go with them just because I felt they were being way too pushy, and I didn’t have enough time to research the process because I never heard that you can get a warranty for a used car. So at first, I thought it was a scam what they were doing. And I did research and I found Endurance.
The agent who helped me was phenomenal, and he worked with me. I don’t have anything but good things to say about him. I called in not knowing that my car, the VIN had never been put through the system to have a warranty applied to the car. He told me, “We have these offers for first-time person whose car has not been put through a warranty process. However, you will have to pay X amount of dollars today in order to get it started.”
I explained to him that I would have the money the next day but I just did not have it that time, and he was able to post-date the payment. And I ended up calling back the same day and processing the payment. He went above and beyond to help me. I felt like he was personable, and I am very grateful. I feel like I’m 100% covered. I have had people telling me mixed things about warranties in general, and it scared me because I was after my 30-day period.
I have had to call in a couple of times, back and forth, trying to get this policy started, and everybody that I’ve spoken to is very well rounded and knowledgeable. They were friendly, willing to help, and simply top tier customer service. And customer service goes a long way, especially when you’re investing in something. I’m happy with the decision I made. People will try to do anything to not honor the warranty, and that puts a bad taste in my mouth. But, at the end of the day, I still feel protected.
Hi Maryia! Thank you for sharing your detailed experience with Endurance. It's great to hear you're satisfied with the service so far, particularly the exceptional support from the agent who assisted you. We understand how important it is to feel secure in your car ownership with the added protection against potential repair costs.
Your skepticism about dealership warranty offers is entirely understood, and we're glad you found a more comfortable avenue with Endurance. It's reassuring to note the peace of mind you gained by having robust coverage for unexpected situations.
Should any uncertainties arise, or you wish for further guidance through a claim, please feel free to reach out to us! We are here to help!
-Endurance
Reviewed May 17, 2025
The signup experience with Endurance was fine after some people I knew recommended them, but the process took much longer to get approved than I anticipated. My vehicle went into the shop for a claim, and it took seven days just to get an approval on the repair. I’ve had to rent a car for almost 14 days, and because Endurance only covers five days, I’m coming out of my pocket for most of that rental since it took over five days just for the approval.
On top of that, Endurance required that they supply the transmission, but their vendor is going to take four business days to get it here. The transmission shop could have gotten it in two days, so that’s just more days added to a rental that I really don't want to extend because it’s costing me every day. If they require a specific vendor, they should be more prompt, because that’s another $100 out of my pocket.
There was also a lot of back and forth with paperwork. Instead of contacting me directly, Endurance would contact the repair shop, and I spent at least half an hour on hold for six different phone calls, that’s basically three hours of waiting just to find out what paperwork was missing. I even sent two pieces of paperwork on the same email and they said they only got one. Then three days later they requested more documents, which took me more time to get from the dealership and pushed everything back. At this point, the repair is covered, but it’s still costing me about $700 in rental fees.
Hi Anthony! Thank you for sharing details about your experience with us. We apologize for the difficulties you faced during the claim process. We understand the impact this delay and the communication gaps had, especially with the rental car costs. Your feedback highlights crucial areas for improvement in our process efficiency and communication.
We are committed to resolving these issues. Please reach out to our team at feedback@endurancedirect.com with your claim information, so we can assist you further and explore potential solutions.
Your patience and input are greatly valued, as we aim to optimize the service for smoother experiences.
- The Endurance Team
Reviewed May 17, 2025
I talked to an Endurance rep who explained what would be covered. He told me I was going to get a loan for four years at no interest that I would pay every month. He told me to wait 30 days to use it. I gave them my email address and they told me my payment was received. I also thought I would get an actual card, but they didn’t send one. But I go to a major car dealer and I’m sure they’ll take it.
Hi Aaron! Thank you for choosing Endurance! We appreciate your positive feedback despite the limited interaction post-sign-up. We are pleased to hear that your initial contact with our representative was informative and satisfactory. We want to ensure you have everything needed and follow up on your missing items like the physical card. Please feel free to contact our team at feedback@endurancedirect.com to assist you with this and ensure you receive the documentation you need in the format that works best for you. We're eager to serve you better moving onwards! Thank you once again for placing your confidence in us.
- The Endurance Team
Reviewed May 17, 2025
I had an auto warranty on my truck earlier and it expired, so we got a new one. With these new trucks, if you don't have a warranty, you're screwed. The signup with Endurance was great and the guy was easy to work with. But I do have a problem with Endurance because they wouldn't pay my last issue. I had an injector leak and I had to replace the injector. But that particular thing is not covered under my warranty. Everything else is, but not that. So I was not in a good mood. But I'm over it now.
Hi Sean. We appreciate you taking the time to share your experience with us. We acknowledge your disappointment regarding the injector issue not being covered under your plan and sincerely apologize for any frustration it has caused. We understand how critical it is for a truck owner's protection plan to meet expectations, especially when facing repair needs.
Ensuring our customers are well-informed about coverage is a top priority, and we are committed to continuously improving in this aspect. Positive experiences during your initial sign-up process speak for our intent and reliability, and we invite you to continue building success with the plan.
If there is anything we can assist you with further to ensure smooth operations or if there's information we could clarify regarding what is covered by your plan, our service team is ready and willing to help. Please don't hesitate to reach out to discuss your experience in more detail. Your occasional concerns aside, your potential open-mindedness is appreciated as we strive to secure your utmost satisfaction ahead.
Thank you,The Endurance Team
Reviewed May 17, 2025
A couple of friends said Endurance is a good company to get for the warranty. I signed up and it wasn't very hard at all. Their customer service rep was very helpful.
Hi, Alice. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed May 17, 2025
My factory warranty was about up, I was right at 36,000 miles, and I wanted to make sure I got something taken care of as fast as I could. In the initial call, I told the rep that I wanted to think overnight about it, and I called him back in about 10 minutes. He was not pushy, and signing up with Endurance was wonderful. Their coverage sounded great, and that was the reason I went with them. Their pricing is good, too. I have seen all the commercials, and they seemed like they were a little step above.
Hi, Dennis., Thank you for choosing Endurance and for sharing your experience! We’re glad our team could provide clear information and respect your decision-making process. We look forward to supporting you whenever you need us.
- Endurance
Reviewed May 17, 2025
I had CarShield for a couple of years, and I had an instance, maybe two. I have a Honda Pilot. I've used the dealership in Tulsa here pretty much exclusively. I've tried a few other things along the way, but they seemed pretty not necessarily resistant, but not very helpful in trying to get CarShield to cover part of my experiences. That's the reason I switched out. And I've heard rumors about lawsuits and different things, and you wonder why they are continuing to advertise and all. I did a little bit more deep-dive into checking about the leaders in the industry, and it looks like Endurance is kind of the people to go with. So that's primarily why I chose Endurance. The sign-up process was not really that much different than CarShield. It didn't appear there was anything unusual compared to what Endurance was asking, and it's kind of somewhat the same, but it was fine. It was smooth. All things considered, of course, everybody wants less. I have a lot of faith in the product. I don't know how great a value it'll be, what I'm spending my dollars on if I seek a claim or two.
Hi Larry! Thank you for choosing Endurance and for leaving a detailed review. We're thrilled to hear about your positive experience after your switch. It's fantastic that the sign-up process was smooth and similar to what you previously experienced. Your optimism and trust in your Honda’s reliability alongside our skill assure a promising start. We're eager to live up to your 5-star expectations when it's time to file a claim, ensuring that the transition translates well into continued customer satisfaction. Thank you for allowing us to serve you and highlighting your goal for a strong partnership; we look forward to supporting your vehicle's journey and to many positive interactions ahead.
-The Endurance Team
Reviewed May 17, 2025
I checked with some auto companies and a lot of them cover nothing. I had a bad mirror on my truck. It’s a retractable mirror. It took me three weeks of fighting with the dealership and the warranty to get it covered. As an ex-mechanic, I've dealt with companies in the past and I’ve spoken to a couple of other people. They said Endurance was more expensive but it was the better way to go. Seeing that I no longer have the dexterity that I used to have with arthritis in my hands and I plan on doing some traveling, I said, "There's no sense in me getting stuck in Podunk and not having some kind of coverage."
I signed up with Endurance and everything was very good. Judd was my rep for that. I had an issue recently. I had signed up for the program and the credit card that I had provided had fraudulent charges against it. I spoke with someone this morning and gave them my new banking information and everything went very smoothly. My rep was Irving this time. I still need to download my paperwork and read all the fine print. The general maintenance on my truck has been maintained.
I had a couple of other things with the warranty company that they would not cover. The washer pump went bad and they said it was a blockage in my line. I pulled off the line and still no pressure. They would not change it. For the $15 and the 45 minutes it took me from start to finish, I did it myself. It was ridiculous stuff. That, to me, should have been covered. It's a safety warranty. With no washer fluid, I can't see an accident. That aside, I've already spoken with other people about the Endurance program as far as how smoothly things went. They have good coverage. I've been a mechanic so I've experienced dealing with them on the other side as a business partner.
Hi Ron! Thank you for taking the time to share your experience as a former mechanic and new customer. We understand how crucial it is to have reliable auto coverage, especially when planning more travel. We're pleased to hear from your interaction with Judd and the ease of updating your information with Irving. We're glad to bring you peace of mind as you begin exploring our comprehensive coverage options. If you have any further questions or need support, please feel free to contact our team. Your high recommendation means a lot to us, and we look forward to being there whenever you need us. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 17, 2025
I feel pretty good with Endurance. Well, I haven't had to use it yet. I went and used consumer reporting, did some internet research, and Endurance was the highest-rated of the programs that I looked at.
I had a very positive experience with them, about six weeks ago. It was very easy to use and to do.
Thank you for choosing Endurance and for the kind words! We’re glad to hear the purchasing process was smooth and that we stood out among your options. We’re here for you whenever you need us.
- Endurance
Reviewed May 17, 2025
I love Endurance. I haven't had to use it yet, but we'll see. The signup went great. I am referring them to people. I got my referral from their commercials. I have many cars and I used many extra care warranties in the past. So I figured I'd give them a try. It’s a lot cheaper than the other ones.
I purchased a 2012 RAV4 and a month has passed. I got 200 more miles before my warranty really kicks in with Endurance. Hopefully, I don't have to use it right away.
Their rep answers my questions right away. And if he needed to call me back, he’d call me back in a timely manner. So I was happy with that. He really took care of me. I'm excited to do business with them.
Hi Louis! Thank you for sharing your experience with Endurance! We're thrilled to hear that you found the sign-up process smooth and our pricing affordable. It’s wonderful to know that our representative provided prompt and helpful communication, making your experience even better. We aim to offer our customers confidence through comprehensive coverage and accessible services, and it’s great that you’re feeling secured as you approach the coverage start milestone for your RAV4. Your referrals and bright outlook on our service are truly appreciated. We look forward to continuing this positive journey and are here whenever you need us.
- The Endurance Team
Reviewed May 17, 2025
My husband said Endurance Warranty is a good company. They show commercials and they cover things like that. My car warranty had expired. The mileage hadn’t, but they go by the year. I did need to get a warranty on my car.
It’s been a long time since I had to buy a warranty. My cars have always been under warranty through the car company. Now that I’m retired, I’m giving Endurance a try, and I’m pretty sure I'll be happy.
The price is okay. I pay for what I get. I want to make sure everything’s covered, and I might pay a little more. If the air conditioner goes out or anything happens with the engine, it’s fine. I can’t afford it now, but you get what you pay for. If I go with a cheaper warranty company that doesn’t cover everything, then that’s no good.
The customer service was very nice and knowledgeable. I even called them back at one time to see when my next payment was due, and I didn’t have to wait. It was fine and easy to do. I’ll keep them.
Thank you so much for your thoughtful review, Cynthia! We're grateful you chose Endurance to protect your vehicle, and we’re glad to hear that both you and your husband felt confident in that decision. It’s wonderful to know our team provided a smooth, informed experience and that our coverage gives you peace of mind in retirement. If you ever need anything, we’re just a call away!
- Endurance
Reviewed May 17, 2025
I decided to go with Endurance because they covered a lot of stuff that a lot of other companies didn't. They do the electronic stuff if something goes wrong and all that. I had a warranty from the dealership, but it was about to run out. So I needed to make sure I still had a warranty, and I was covered the whole time, pretty much. The agent who helped me was good. He was pretty informative.
Thank you for sharing your experience, Randall! We're glad to hear that our coverage met your needs and provided the peace of mind you were looking for. It’s great to know our agent helped make everything clear and easy during the sign-up process. We're here if you ever need assistance down the road!
- Endurance
Reviewed May 17, 2025
I'm elderly. I have one good vehicle and live on fixed income, so it just made sense to have some extra coverage in case something goes wrong. I checked all the ratings on all of them and Endurance seemed to be the one that sounded like it would be the best. The pricing was an important part, too, and it was fair enough. I didn't have any problems with the signup.
Thank you for your thoughtful review, Debora. We're especially glad to hear that our representative took the time to explain everything clearly and that the process aligned with your budget and needs. Knowing your vehicle is protected should bring that peace of mind you were looking for, and we’re here if you ever need support down the road.
- Endurance
Reviewed May 17, 2025
I paid for a plan with Endurance for over two years never missing a payment and claim that was asked about was denied. #1 air conditioner went completely out in one of the hottest summer and because it needed a gasket endurance would not cover the Air conditioner even though their conditioner was cover under my plan. Do I paid a total of 1,500.00 out of pocket. The following year my shocks on my car was going out and again my claim was denied and all the services were under certified repair companies. Then I decided to cancel my plan and had to pay to get my cancellation form certified before sending it to Endurance. Endurance did not refund any of my money.
Thank you for your detailed feedback, and I sincerely apologize for the experiences you've faced with our service. It's concerning to hear your claims were denied despite being within the boundaries of your coverage plan. Your commitment over the years truly deserves respect and a more seamless service. The issue related to unforeseen cancellation procedures and lack of refunds contradicts our values of transparency and customer-first service. We would like to make amends, examine your situations diligently, and assure a re-evaluation. Please reach out to us directly at feedback@endurancedirect.com so our team can further address these concerns and restore your trust in our service. Your feedback is crucial and helps guide our service improvements. Thank you for this opportunity to rectify the situation.
Thank you,The Endurance Team
Reviewed May 17, 2025
The coverage was better with Endurance but a little more expensive. Well, I got a truck, and now, it's got about 95,000 miles on it. I had bought an extended warranty on it from the manufacturer, at the start. But when that went out.
I wanted to be covered by something. And so, I went with CarShield. But we dropped them, and then I went with Endurance. As a matter of fact, I had to have some work done on my truck in between trying to find an insurance carrier.
So, I missed out on trying to use one because I had to go ahead and pay quite a bit of money to get my truck repaired.
The representatives from Endurance had called me. I've had their 1-800 number. I was going to call and see what it would cost. But some lady called me. And she was really informative, professional, and nice about the way she explained everything to me about Endurance.
My wife's vehicle, we it from dropped CarShield. And both our vehicles now are on Endurance, my truck and my wife's vehicle. I haven't had much dealings with them. But I like what they offer. Thus, I signed up with them. So, I haven't had a chance to use them yet.
Hi Dayton. Thank you for sharing your positive experiences with us! We’re thrilled to hear that the guidance our professionals provided helped you choose Endurance for your coverage needs. It's wonderful how informed and genuine explanation influenced your decision and led you to protect both your truck and your wife’s vehicle with us. We're importantly looking forward to providing great service whenever you do end up requiring our support. If any questions arise, please don’t hesitate to contact us!
- The Endurance Team
Reviewed May 17, 2025
Signing up with Endurance Warranty was easy. They seemed to be the best one of the three companies I looked into. The agent who helped me was okay and the coverage I received from them was close to what I was looking for.
Hi, Robert. Thank you for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed May 17, 2025
The signup process with Endurance was simple. The guy I talked to had us signed up pretty quickly. They've got a 30-day waiting period and you have to do 1,000 miles. I haven't quite covered that yet, but we're getting close. So I'll officially be on an Endurance policy after the weekend. We've made three trips to Nashville. That picks up about 600, 700 miles of it right there.
I had another company before and I made two claims with them, and both were denied. I was getting very frustrated with that company. Then I saw a survey that they have about 6.9% customer satisfaction rating while Endurance has 9.6%. Endurance was not much more than that company. But it's been great so far.
Hi Malcom! We’re thrilled to hear about your excellent sign-up experience! Welcome aboard, and it's wonderful to learn how your trips continue to bring you closer to coverage activation. At Endurance, we aim to provide top-notch service throughout your journey with us, and we strive to maintain this momentum when its time to file a claim. If you have further questions or require assistance as your needs evolve, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 17, 2025
The warranty on my vehicle was up, and my fiancé was the one who looked into Endurance and got the number for it, so I called to check it out. The sales rep was excellent. He was knowledgeable, helpful and very patient with me. He went over the policy, and whatever questions I had, he answered them. He made the process easy. As far as the monthly payment, it’s okay ‘cause it’s better than not having coverage.
Hi Tanya! Thank you for sharing your positive experience with us. We're happy to hear that our representative made the process smooth, knowledgeable, and ultimately, rewarding. It's wonderful to know you found our payment structure reasonable as well. If you need further assistance or additional information regarding your coverage plan, please feel free to reach out. We're here to ensure your peace of mind.
- The Endurance Team
Reviewed May 17, 2025
I’ve heard some positive reviews about Endurance. The length of time they’ve been in business, and looking at the reputation of other companies, they don’t compare to Endurance. Customer service is positively a hundred percent excellent.
I said I wouldn't get one after I paid off my car last year because I didn’t think I could afford it. That changed when I talked to the young lady who said it’s $120, which I can do.
I needed to because my car doesn’t have anything like 200,000 miles on it, but I have enough to where if something happens, I would need some help.
I’m trying to get my sister to sign up for it because she really needs to. If anybody has a car that is paid off, they need to have Endurance.
Hi Stephanie! Thank you very much for sharing your experience! We're happy to hear how pleased you are with our service and the value you feel we provide, especially when protecting your vehicle gives you peace of mind. It means a lot to us that you not only found our pricing manageable but are also advocating for others to sign up! Please don't hesitate to contact us if you have any questions or need further assistance. We're here to help anytime.
- The Endurance Team
Reviewed May 17, 2025
The amount of coverage that Endurance was providing led me to choose them. The customer service was very good, thorough, and clear. So far, I've not had a claim, but I feel comfortable with it.
Thanks for sharing your experience, Nick! It’s great to hear that Endurance’s coverage stood out against others and that the customer service team made the sign-up process smooth and professional. We look forward to continuing to provide you with excellent service.
- Endurance
Reviewed May 17, 2025
I received a letter from Endurance saying that my warranty was gonna be expiring soon. But I didn’t know because I never got anything. So I renewed my policy two weeks ago and the rep was really good about the whole thing. He explained everything to me so I understood all that and gave me all the information like telephone numbers if I had a problem. The rep even asked me if I was in any accident but I haven’t been in all the years that I’ve had the car. I received the emails and looked at them but I’m not that good on my phone with emails so I was waiting for the paperwork.
Hi Bernadette! Thank you for sharing your experience with us! We're happy to hear that the sign-up process went smoothly and that our representative was thorough in providing all the needed information. It's wonderful to know you're satisfied with your coverage terms and the supportive customer service you received. We understand the importance of having physical documents—if there's any delay in receiving them, please feel free to reach out to us at feedback@endurancedirect.com. We're just a call away if you have any questions or need assistance.
- The Endurance Team
Reviewed May 17, 2025
I was with another company for about six months. After looking into it, I saw that it only covers certain items. Also, my car has about 200,000 miles on it. If something else went bad, they wouldn't fix it. So I looked further into Endurance Auto Warranty, and they offer bumper-to-bumper coverage which I was looking for, because I would never know what part might go bad if something does go bad.
So I signed up my Kia Optima a week ago. It was a good experience. The representative that I spoke to was very knowledgeable and helpful. He didn't pressure me on anything. He just laid the program out and answered my questions, and we went forward from there. The policy provides coverage on everything that I needed it to, like the entire engine and its components, the transmission and power train. I felt like it was good coverage. If something goes wrong, like AC, switches, or heating system, that's covered as well. Endurance is a little more expensive, but they cover a lot more.
Hi Steve! Thank you for taking the time to leave such a positive review! We are thrilled to hear about your exploration leading to the choice of our comprehensive bumper-to-bumper coverage. It's wonderful that our representative could assist you effortlessly and address all your queries, making your sign-up process smooth and welcoming. Although pricing is crucial, we aim to provide peace of mind with the value brought by comprehensive coverage. Your recommendation means a lot to us, and we're delighted that you're happy with your decision. If you ever need further assistance, know that we're here to help!
- The Endurance Team
Reviewed May 17, 2025
I have an older car, so I needed an extended warranty. So, I signed up with Ednurance in December. And the first thing I needed was struts in the rear. The whole bill came to about $1,400, and they covered 500 of it. So, as soon as everything is taken care of, I’m dropping it because I’m very disappointed. The coverage isn’t what it says. The parts they were gonna send us would have been $181. And the real parts that the shop was putting in were twice the price. So, they were giving me money for cheaper parts, and I’d have to wait two days for them. And they didn’t cover what they said. I expected them to cover the cost of what it was gonna be minus my deductible, and that did not happen. So, I’m done with them.
Hi Jerome. Thank you for your feedback, though we're sorry to hear about the experience you've detailed. The predicament regarding your coverage promises and parts reimbursement was disappointing and not aligned with our service commitments. Your concerns about reimbursing for part costs and navigating claim adjustments are significant to us.
Please allow us the chance to address these by emailing feedback@endurancedirect.com, or contact our customer service directly. Your insights help us improve, ensuring alignment with the commitments we promise. Again, we apologize for any distress caused and aim to restore your experience with our rightful handling.
Thank you,The Endurance Team
Reviewed May 17, 2025
I’ve been with Endurance for about 30 days and I chose them because I liked the pitch they gave me, and it sounded really good. I found the customer service when I signed up very helpful.
Hi, Anthony. Thank you for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed May 17, 2025
I just wanted to insure my vehicle for warranty stuff. So, I got Endurance. Their agent was very good, and the coverage was just really easy to do and very self-explanatory. I got my information packet fairly quick, through email.
Hi Dawn! We’re thrilled to hear about your fantastic experience with our service team and your satisfaction with the sign-up process. It's wonderful to know everything was clearly communicated and you feel confident with your coverage. Thank you for choosing Endurance and for your great feedback. We look forward to continuing to serve you!
- The Endurance Team
Reviewed May 17, 2025
I was impressed with the Endurance TV advertisement where only one person takes care of everything when you need to have repair done and you don’t get passed around, and the price was competitive. I bought the full coverage, and I am confident with what I got. The salesperson understood what happens to cars when they break down and when they get out of warranty, so he was very knowledgeable.
Hi Gary! Thank you so much for the wonderful feedback! We're thrilled to hear that you've had a positive experience with our service, especially appreciating our approach to dedicated and streamlined communication through individualized service management during repairs. At Endurance, our goal is to simplify processes as much as possible, and we're happy to know that this resonates with you. Please remember, we're here if you ever have any questions or need further assistance. Thank you for recommending us, and we look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 17, 2025
When I paid off my 2021 BMW, I wanted to get an extended warranty. I want to keep an extended warranty on it and also have it on the 2014. My husband doesn’t drive too much and my car stays in the garage, but still, I have low miles on it.
But my husband asked one of his former patients’ wives which auto extended warranty company she is with. And so, she mentioned Endurance. She had bad experiences with another company, so she switched over to Endurance. And she was complimenting on how good they were. And that's what made us call them.
We went online and asked for a quote, and they called right back. For the 2021 car, the rep said a whole lot that was covered, same with the 2014. All the computer equipment was covered, which is really good. And that's what we like.
Hi Onica! We're happy to hear about your positive experience with Endurance. It's fantastic that the expanded coverage has provided you the peace of mind you were seeking. We're equally pleased that our straightforward sign-up process met your expectations. Thank you for choosing us to protect your vehicles, and if you ever have more questions, please feel free to reach out.
- The Endurance Team
Reviewed May 17, 2025
I had no problem signing up. The representative was clear, concise, and to the point. They covered everything in detail. I got the full coverage. I just haven’t used it yet because you have to have 1,000 miles or 30 days first. I’m retired and hardly ever drive, so it’s going to take some time to reach that.
Hi Robert! Thank you for sharing your feedback! We're thrilled to hear that your initial set-up process went smoothly and that you’re content with the comprehensive coverage plan you chose. It's great to know that our representative was able to assist you with clear and useful information. We strive to ensure smooth customer experiences and are glad yours was so positive. If you have any more questions or need future assistance, please don't hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed May 17, 2025
Our new car’s warranty was about to expire, so I looked into auto warranty. The Endurance agent who helped me was fine and thorough, and the coverage that I got is what I wanted when we shopped around.
Hi Mr. Henry! Thank you for leaving such a positive review! We're thrilled to hear that our coverage aligns perfectly with your needs and that you had a thorough walkthrough with our team. Your trust in us and your willingness to recommend us truly means a lot. We're excited to keep up the great service as you begin your journey with Endurance.
- The Endurance Team
Reviewed May 17, 2025
Our trucks are getting older, that's why I decided to purchase a warranty plan from Endurance Warranty. The sign-up process was easy. They asked some questions, and they approved us. I haven't made a claim yet, but it’s been so good so far. We got the little booklet with everything in it. My husband read it from cover to cover, and he was pleased. I’ll wait and see how it goes.
Hi Gayle! Thank you for sharing your positive experience with us! We are thrilled to hear that the purchase of your coverage plan went smoothly. We appreciated your proactive approach by reviewing all the details in the booklet. If there is anything further where Endurance can assist to ensure your continued satisfaction, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 17, 2025
I would call the coverage bumper-to-bumper. I was really concerned about the drivetrain, the engine transmission, and the rear end, and I know there's other stuff that they cover. I don't think the price is terrible. It's a 2015 automobile, and if something breaks, it would be very expensive. I pay them $183 a month, and I don't have a deductible. I pay it for 30 months, and then I get 18 months free. I'm happy with that aspect of it. Fortunately, I haven't had to use it. I don't even think it's ready.
Hi Tom! Thank you for sharing your positive experience with Endurance! Your thoughtful decision making process and smooth interactions with our team reflect what we strive to offer every customer—respectful, informed service without any pressure. We’re also pleased to hear you’re satisfied with the comprehensive coverage and pricing offered. If you have any future questions or need support, please feel free to contact us anytime. We’re glad to have you as part of the Endurance family and appreciate the recommendation to others considering their own protection plan.
- The Endurance Team
Reviewed May 17, 2025
I’m getting closer to retirement so I figured I needed a little bit of a warranty on my truck. Susan was the first one that I talked to and she gave me the quote. I told her I was gonna shop around and make some phone calls and she said it was all right.
I called back the next day and talked to another lady. It was horrible and she almost tried to force me into it. She accused me of not taking care of my truck. It was to the point where I was about to say heck with it.
I emailed Susan back and she got right back with me. We talked about it and I signed up with her. It was a pleasure to do business with her. She was able to give me a 4-year 60,000 miles. Whenever I retire, I plan on buying a new truck so it works out really good.
Hi Jay! Thank you for sharing your experience with Endurance. We're thrilled to hear that Susan provided such exceptional service and reassured your decision by offering coverage that aligned with your retirement plans and future needs. Please feel free to reach out if you have any questions regarding your plan; we're here to assist!
- The Endurance Team
Reviewed May 17, 2025
Representative was very professional, knowledgeable and explained services available to me very clearly. That left an impression of confidence if the need arises to file a claim. I am very pleased that I took the time to research your services. The representative made a believer out of me and I have gotten positive feedback from a local mechanic who recommended I look into your product and services.
Hi Oliver! Thank you for taking the time to share your experience with us. We are thrilled to hear that our representative provided you with excellent service and left you feeling confident in our support. It's wonderful to know a local mechanic recommended us and that you found your research efforts rewarding. We appreciate your kind words, and our team is here for you whenever you need.
- The Endurance Team
Reviewed May 16, 2025
I just called Endurance for a quote, and the guy was so kind, helpful, easygoing, and gave me all the information I needed in a way I could understand that I signed up the same day. I was skeptical but he made me feel confident I was going with a good company.
Hi Deivy! We're thrilled that you had such a smooth and reassuring sign-up experience with us. We're happy to know that our team provided you with the confidence needed to choose Endurance. We truly appreciate your recommendation and we're committed to maintaining a high level of satisfaction with every interaction. If you need anything else, please don't hesitate to reach out!
- The Endurance Team
Reviewed May 16, 2025
Signing up with Endurance was very quick and easy. They explained everything in great detail, more than I had expected. So I signed it up. My co-pay is so low compared to several other companies I checked out. It was a no-brainer. They went through a list of parts that they cover and fix. You only have to pay a small deductible. It wasn't a hard decision to sign up.
Hi Steven! Thank you so much for sharing your experience! We're happy to know that your sign-up process went smoothly and you are satisfied with the coverage details. It's great to hear the copay has stood out to you and that you've entrusted us to keep your vehicle protected on the road. If you have any further questions or need assistance, please feel free to reach out. We're committed to ensuring your drives remains enjoyable now and in the future.
- The Endurance Team
Reviewed May 16, 2025
I’ve been with Endurance since the 23rd of April. Customer service was very good when I signed up. I’ve seen them everywhere, like on TV and Facebook. The guy who signed me up said, "Our media is working better than our marketing."
Hi Dana! thank you for sharing your positive experience with our sign-up process! We are thrilled to hear that our team provided you with excellent service and all the necessary information, making it a smooth and pleasant experience. Your recommendation means a lot to us, and we're here for you anytime you need assistance.
- The Endurance Team
Reviewed May 16, 2025
The sales agent seemed to be pretty knowledgeable about the product until I found out that he checked the box of a 4-inch list instead of a 6-inch list. So, when I filed a claim for a starter, they denied my claim. And I'm upset because they actually saw in the notes that I was asking for a 6-inch list coverage, and I was paying extra money for that. They said they would sell me a bigger package and include a 6-inch list. But to me, I already had that package because it’s what I paid for, and I asked them to stand behind their name and make it right. They chose not to, so I requested a full refund. I already canceled my policy because if they're not gonna cover me, it makes no sense to continue to pay. I don't know why they took my money when they knew that I was paying for something that they could not deliver.
Hi Dionne. Thank you for taking the time to share your detailed feedback. We're sorry to hear about the challenge you faced regarding your coverage. It’s important to us that we clearly communicate what each plan entails to ensure it meets your needs.
We understand your frustrations with how the issue was handled and apologize that it became overwhelming. While our cancellation option aims to provide peace of mind, it's clear there was a misunderstanding initially, which should’ve been addressed differently by our team. We value your input and would like to connect further to mend this experience.
Should you reconsider discussing it further or if concise clarification is needed, please don't hesitate to contact us directly at feedback@endurancedirect.com. Our attention remains fixed on resolving such issues for valuable customers like yourself. Thank you again, and we appreciate your insight and time.
Sincerely,The Endurance Team
Reviewed May 16, 2025
My other extended warranty had run out, and I didn’t want to be without coverage until my vehicle was paid off, so I chose Endurance for full, bumper-to-bumper coverage. The sign-up process was pretty easy, and the representative I worked with was very knowledgeable about the company’s products that they are trying to deliver to the consumer. This warranty pretty much covers everything that the other warranty covered, and my vehicle will be paid off by the time it runs out.
Hi Orlando! Thank you for sharing your experience with us! We're happy to hear that our service and bumper-to-bumper coverage fully met your expectations. It's great to know that our team was able to assist you in making an informed decision and that the sign-up process was smooth and straightforward for you. Your satisfaction with our comprehensive coverage benefits is incredibly important to us, and we're thrilled to see your peace of mind continued through uninterrupted coverage. If you have any questions or need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 16, 2025
The Endurance sales guy was a good salesman, and he answered all my questions well. I liked an in-depth conversation with them about auto warranties because I was looking at other companies, and he sold me. The coverage is like my particular budget, and we might have got a little bit lucky because I did not talk to nobody else when I called them – he kept me on the line. Overall, signing up was fast and easy, and customer service was excellent.
Hi Anwar! Thank you for your positive review! We're thrilled to hear that you had a great experience with our salesperson who provided detailed information and made a lasting impression on you during the process. It's fantastic to know that our coverage suited your budget and that you found the signup experience swift and exceptional. Thank you for sharing your kind words and rating the initial process highly. If you have any more questions or need help in the future, please feel free to reach out.
- The Endurance Team
Reviewed May 16, 2025
I had a Bronco and traded it for a WRX. So far, I like the plan that I got from Endurance. It's more expensive than I wanted to pay, because it started off at $130 and it sounded so good, but then they kept adding all the others. I was like, “That would be better.” Anybody would wish it was cheaper but I don't have any complaints. Everybody at Endurance is cool. They’re really knowledgeable and that's what I like. It's not like they're reading off a script. Only one person had to search around and I'm sure he's a newer person. Everybody else was right on point.
Hi Gary! Thank you for choosing Endurance and for taking the time to share your experience. We’re happy to learn that despite spending a little more than expected, you feel you made the right choice for peace of mind. It's rewarding to hear how knowledgeable and approachable you found our customer service representatives to be during your sign-up. Rest assured, we'll continue delivering service that meets your expectations. If you have any further questions or require assistance, please don't hesitate to reach out — we’re here for you!
- The Endurance Team
Reviewed May 16, 2025
Great experience. Thank you for your service. I look to continue doing business with Endurance. The quote was fast and at a great price. Endurance is the best way to go for me and my family so I say thank you again to the endurance family. Have a great day. Go get your quote.
Hi Rico! Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience and found our pricing satisfactory. Your kind words reinforce our commitment to providing excellent service. We're looking forward to continuing to support you and your family. Have a fantastic day, and thank you for choosing Endurance!
- The Endurance Team
Reviewed May 16, 2025
My water pump broke, damaged pulley, a serpentine belt, the pump was covered, everything else was my cost. Antilock & anti-skid lights on. Endurance won't cover wheel bearing with sensor for antilock and anti-skid functions which is not working
Hi George. Thank you for sharing your experience with us. We understand the frustration and disappointment that can arise from coverage issues like the ones you've detailed concerning the damage to your vehicle. Ensuring our agreements clearly align with your expectations is of high importance to us. We invite you to reach out directly to feedback@endurancedirect.com with your coverage and situation details so we can further address your case and work on resolving this for you. We value your input and are here to assist in making this right.
Thank you,The Endurance Team
Reviewed May 16, 2025
I had a different warranty through Ford, and it was a blood contract. It was horrible, so I looked for a different one, and I was hoping for a better one. I was referred to Endurance by my mechanic, and I’d say it’s a pretty good referral. The signup process was great. It was fast and informative.
The representative I worked with was genuinely nice and patient with me. I was actually calling on behalf of my boyfriend, who works 9 to 5, and he’d be too lazy to call in the afternoon. She was patient with me, like trying to give him a call when she had questions I didn't know the answers to. I enjoyed the experience. The coverage is for a Ford Escape, and I haven’t used the warranty yet.
Thank you for sharing your excellent experience, Angelina! We're thrilled to hear that your sign-up process was smooth and that our representative made you feel at ease. We appreciate your feedback, and we’re here should you have any questions in the future.
- The Endurance Team
Reviewed May 16, 2025
I bought Endurance Extended Warranty (Policy **) for my 2006 Mercedes E350. Engine issues commenced after probationary period. Mercedes dealership diagnosed several problems. Endurance’s inspector then concluded that my car’s advanced onboard computer recorded onset date and mileage of my car’s problems; each of which began during the probationary period. So, Endurance denied my claim.
But, Endurance’s actions constitute a complete fabrication and a fraudulent scheme. As corroborated by both the Mercedes repair technician and service writer, Endurance’s inspector never saw my car and certainly never inspected it, either. Furthermore, my Mercedes lacks the capability to perform any of the actions inspector claimed.
Only information available to Endurance and its inspector was Mercedes-provided diagnostic report. Mercedes steadfastly insists that, armed only with information Endurance had, it is absolutely impossible for anyone to determine either the onset date or mileage of my car’s problems. Endurance failed to provide me any other evidence to support its denial of my claim. I am a 72-year-old 100% totally and permanently disabled retired United States Army veteran and cannot afford the car repairs. Endurance is an absolute fraud and I do not recommend it to anyone interested in a trustworthy extended car warranty company.
Ron, we’re sorry to hear about your experience. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you, The Endurance Team
Reviewed May 16, 2025
I found out about Endurance online. Their customer service was good when I signed up with them. Overall, they’re good. I would recommend them.
Hi, Raasheema. Thank you for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy.
- Endurance
Reviewed May 16, 2025
I’ve seen Endurance on TV, and I went with them over other companies because it was a little cheaper. The sign-up process was easy, and the representative was great. She was knowledgeable and answered all my questions.
Hi, Darlene. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- The Endurance Team
Reviewed May 16, 2025
I traded my old car for a newer model that has a manufacturer warranty. Its features are more advanced, so I wanted to make sure I had some coverage for any issues that might come up. When I signed up with Endurance Warranty, I spent an hour on the phone with a gentleman. I asked him everything that I needed to know about claims. They sent me paperwork after, and I got all that done. They told me that I was set with the cost that I was offered, and I'm hoping that's true. I've looked into other warranty providers like Endurance, and I haven’t found anything that is even close to the price they quoted me that I can actually afford.
Thank you for leaving us a review, Katrina. We're glad to hear our team provided you with excellent service during your sign-up experience. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 16, 2025
My warranty was almost ended. The original warranty on my vehicle was just about ready to end. I've seen the commercials, and it was online too. I was just looking up extended warranties. I have a 2018 Dodge pickup, and I went with the bumper-to-bumper type warranty.
Hi Kenneth! We appreciate you sharing your positive experience with us! It's wonderful to hear that our representative could guide you so effectively in choosing the ideal coverage for your Dodge pickup. Your confident recommendation means a lot to us. Thank you for choosing Endurance; we're happy to have you as part of our family!
- The Endurance Team
Reviewed May 15, 2025
We bought a different vehicle, and we went with Endurance after finding them online. The sales agent who helped us was fabulous. I didn’t want to listen to all the **, and he didn’t offer any. The coverage basically had everything we wanted it to.
Thanks for sharing your experience, Rusty! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process was excellent. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
I called around and found the best one that I thought would be best between Auto Shield and Endurance. Customer service during signup was nice and courteous.
Thank you for the 5-star review, Patrick. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
I went through ConsumerAffairs and that gave me the best match with Endurance. I went over everything with them over the phone and they gave me a quote. I hadn't picked up the vehicle yet. Once I got the vehicle, I called back and we started everything. They were very professional and I got everything I had asked for. The price is also a little bit better than what I had to get through my last vehicle, which is through the dealership.
I bought a 2008 Jeep Wrangler and it was a private sale. I just got over a little bit over 1,000 miles on the vehicle. I need to call and find out if I need to do an oil change. I usually do 3,000 miles and that's all I do. Other than that, I wanna do the basic maintenance on it. A good friend of mine just moved up into this area and he's looking for a Jeep also. It's gonna be a private sale also, and I'm gonna have him check out Endurance shortly.
Thanks for sharing your experience, Ryan! We're glad to hear that our protection plan gives you peace of mind and that the process has been smooth. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance and thank you for your recommendation!
- The Endurance team
Reviewed May 15, 2025
My mom kept seeing the auto warranty on the commercial on TV and she insisted that she needed to have it. I said okay, anything to make her happy. It went smoothly with Endurance and the sales agent was real friendly. I didn't have that many questions, but she answered all of them. Pricing is a little high. But the coverage on the tires was very interesting. I've never had one that had that before.
Thank you for the 5-star review, Teresa. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs and provide you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
Based on the research I did and talking to some people, Endurance seemed more credible. As I looked at Endurance compared to the others out there, I felt better about them. I talked to some friends and they have Endurance, they still do, and they were satisfied. The representative I spoke with was very knowledgeable and went into great detail. I was very pleased with that. After looking into things and talking to my representative, the additional features that were offered when I first signed up made the warranty a real value.
I was looking for the full package. The other thing was that I wanted a more extended plan. I got the four-year plan with Endurance. With some of the others where I had gotten quotes, I only received two years and 24,000 miles. I do a lot of highway traveling with my vehicle, so I was very concerned about a longer policy. With Endurance, I got great value for the services and the policy coverage I'm getting.
Thank you for sharing your wonderful experience and for recommending Endurance, Gordon! We are thrilled to hear that our comprehensive coverage suited your travel needs and that our team's support made your sign-up process smooth and reassuring. Should you need any assistance or have questions, don’t hesitate to reach out. Have a great time with your coverage!
- The Endurance Team
Reviewed May 15, 2025
The guy I spoke to was easy to work with and didn’t make me feel pressured during our conversation. I just got them about a month ago, and they told me I can use the coverage after 30 days and 1,000 miles.
Hi Taylor! Thank you for sharing your feedback about your experience with Endurance. We're happy to hear that you found our plans affordable and the customer service impressive. Ensuring our customers feel comfortable and unpressured is a priority, and it's wonderful that our representatives met your expectations.
We understand the inconvenience caused by the lack of an autopay option, and we appreciate your patience as you get accustomed to our service. Your feedback on this matter is valuable and will certainly be taken into consideration for future upgrades.
It’s great to know that the early stages of your experience were bolstered by fantastic support and reasonably set costs. We look forward to providing continuous satisfaction throughout your agreement and are confident you'll find value in your plan as you began using it. Please reach out if there's anything more we can do to enhance your experience; we're here to assist you.
Best regards,The Endurance Team
Reviewed May 15, 2025
My husband has an auto warranty, and I thought it would be a good idea to purchase one. I looked into it to see how much it was going to cost me, and after getting several phone calls back from it, which I ignored, I finally talked with a representative from Endurance. The price was right, so I went ahead and got it. The process was fairly easy, and the coverage I purchased is what I think I needed, though I haven’t used it yet.
Thank you for your feedback, Tammy! We really appreciate the time you took to explore our options and share your experience. It’s great to hear that you found our pricing reasonable and the purchase process smooth. Although you've yet to use the coverage, we're confident it will serve your needs. Should you have any questions about your plan, please don't hesitate to reach out to our team. We're here to assist you every step of the way.
- The Endurance Team
Reviewed May 15, 2025
I've been wanting to get an auto warranty since I bought the truck in February. I reached out to Endurance and set up an account after seeing an ad on TV. I got the Elite and the overall cost wasn’t bad. It was a really good experience with customer service. I would recommend it to anybody. I've even been trying to talk my wife into getting it.
Jeffrey, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 15, 2025
But looking at my statement last month, I was still charged $163, so I need to call them to remind them of what I was told. Other than that, I’m pleased with it, though I haven’t had to use it yet, and hopefully I won’t.
Thank you for sharing your feedback with us, John. We’re delighted to hear that overall, you've had a positive experience with Endurance. Our goal is to provide convenient service with transparent pricing, and we're glad the sign-up process was straightforward for you.
Regarding the billing issue, it’s our priority to ensure everything is accurate for you. Please don't hesitate to reach out to our customer support team if you need assistance in clarifying your pricing. Thank you again for choosing Endurance for your vehicle’s needs.
- The Endurance Team
Reviewed May 15, 2025
The rep was very helpful and gave the necessary information that was needed. All my questions were answered professionally. The phone call wait time was very short and easy to follow the instructions.
Hi, Tomay. We're happy to hear that our team provided you with excellent service.
- Endurance
Reviewed May 15, 2025
My car’s dealership warranty has expired. If something goes wrong with it, I don’t have coverage, and I can’t do thousands of dollars. I’m on my own and my husband just died. That’s the main reason I signed up with Endurance Warranty. The price is not bad at all. The representative was really great. We really hit it off. I had a very nice experience with Endurance.
Thanks for sharing your experience, Janet! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
I looked at the prices and how they were rated, and Endurance was rated at the top. The experience was very good. The man that I spoke with was very friendly and knowledgeable, and he answered all the questions that we had. I was very pleased with the coverage and cost. I plan to do more business with them later on.
Thanks so much for sharing your positive experience. Sharon! We're delighted to hear that our representative could assist you thoroughly and make your purchase pleasant. We look forward to continuing to provide you with excellent service in the future.
- The Endurance Team
Reviewed May 15, 2025
Signing up with Endurance Warranty was a good experience. Their representatives were very informative. I like the coverage because it covered everything I needed. The cost was reasonable, too.
Thank you for the 5-star review, Brandon. We're glad the sign-up process went smoothly. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
My truck went past a 100,000-mile warranty that I had through the dealership, and I want to extend it. I went with Endurance because, from what I've heard, they're one of the better ones in the system. My experience signing up was pretty good and easy enough. The pricing could have been slightly better, but it was acceptable.
Thank you for the 5-star review, Roger. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
Signup process was easy and convenient. The positive feedback that I was hearing about Endurance made me go with them.
Thank you for the 5-star review, Saju. We're glad the sign-up process went smoothly.. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
I saw the advertisements and I signed up with Endurance for Lora at the beginning of this month. Their customer service is fine.
Thanks for sharing your experience, Ms. White! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
I saw Endurance on TV and called to get more information because my car’s warranty had expired. I had a five-year warranty with Nissan, and now that it’s up, I need coverage since I can’t afford to pay for major repairs out of pocket.
My experience signing up was okay. I spoke with one representative, and I hope they follow through on what he said.
Hi Edith! Thank you for reaching out and sharing your concerns with us about your recent experience with Endurance. I'm sorry to hear that you haven't received the necessary paperwork and billing details. We understand how important it is for you to receive timely information regarding your coverage, especially with the payment due soon. Please reach out to our team at feedback@endurancedirect.com we'll sure to send you the documents you need and explain our billing process in detail. We are committed to making this right and ensuring you have all the information you need. Thank you for your patience as we work towards a solution.
Sincerely,The Endurance Team
Reviewed May 14, 2025
The agent was very knowledgeable and courteous. I think I will be very happy with my contract. I had another policy with another company, I sold my car and canceled my policy. I told them I would shop. They could not match your price. I have better coverage for less money. Can't beat that, a win, win!
Hi Charlene! Thank you for choosing Endurance and for sharing your positive experience. We’re thrilled to hear that you found better coverage at a competitive price with us, and we’re glad our agent could offer knowledgeable and courteous service. It's great to know that your expectations are being met with your new contract—a win-win, indeed! If you ever need assistance, please don't hesitate to reach out.
- Endurance
Reviewed May 14, 2025
Endurance was there when I needed them. Settled things with the mechanic. My first use of this coverage and I was grateful to have this policy. My car is older just like me and I want to keep us both in good working condition!
Hi Cheryl! Thank you for sharing your experience! We're happy to hear that your first use of the coverage went smoothly and left you feeling well-supported. Keeping you and your vehicle in good working condition is our goal, and we're here to help whenever you need us!
- The Endurance Team
Reviewed May 14, 2025
The customer service was excellent! They assisted me with extending my due date because I was unable to pay on time. They really came through and helped me in my time in need and made sure I could keep my coverage and lowered my payments to help me in the future! Really great service!
Hi Joshua! Thank you for sharing your wonderful experience! We sincerely appreciate your kind words about our customer service team and are thrilled we were able to assist you when you needed it. Our aim is always to provide support where it counts the most, and we're glad to know we succeeded in helping you keep your coverage while also adapting your payments. Should you need further assistance, we’re here for you anytime.
- The Endurance Team
Reviewed May 14, 2025
I want to extend my gratitude to Matt ** for going above and beyond for assisting me with my totaled vehicle due to mouse damage. He really cares about taking care of the customer. A true 5 star representative. Thank you.
Hi Joanne! Thank you so much for sharing your experience. We're thrilled to hear about the exceptional service provided by Matt. It's heartwarming to know that he went above and beyond for you. Providing outstanding customer support is our priority, and your feedback truly inspires our team. Thank you once again for highlighting a true 5-star representative.
- The Endurance Team
Reviewed May 14, 2025
If I could rate less than 1 I absolutely would! I’m so lucky my friend is an attorney that will support me on this NIGHTMARE! I signed up with Endurance because I fell for all of the “good reviews” I read on here. But PLEASE take note. My transmission claim was denied due to the fact I had “new aftermarket tires”. First of all, WTH does that have to do with the transmission!? They said it “should’ve been mentioned” in the sign up call because it’s “in the script”. Well I tell you it wasn’t and if it was, WHY on earth would I deny that??? Doesn’t make sense. I pleaded for the recording but conveniently “they can’t produce”.
I will be contacting the BBB on these crooks. Truly should be ashamed of themselves working for a company that practices such bad business and taking advantage of hard working people. After SEVERAL phone calls (including 4 as in just as many days) they finally tell me they could “loan” me the $$ to fix my transmission. So I’d pay back the $$ to fix ON TOP OF MONTHLY INSTALLMENT for the “ELITE” option for TWO DIFFERENT VEHICLES. This has been the absolute worse business experience EVER. It may sound like I’m on a crusade now, because I AM! Along with the BBB I will be warning anyone who will listen…. STAY AWAY FROM THESE PEOPLE. They will screw you as soon as they get the chance. My family member warned me but I didn’t listen, thinking it couldn’t be that bad. Well here I am. Took a chance and feel for the good reviews. I’m here to tell you WATCH OUT for these guys. Good luck!
We're truly sorry to hear about the challenges you've faced and the frustration this situation has caused. We take your concerns regarding the claim denial and communication seriously. We apologize if we've not met your expectations, particularly around claim clarity and call transparency. Your experience is not the Customer Experience we aim for.
To address your concerns, we would need more details to see how we can support your situation better and investigate what happened during your signup call. Please reach out directly to us at feedback@endurancedirect.com. Our goal is always to resolve any customer issues diligently and thoroughly.
Your honesty helps us improve and better serve all customers in the future. Thank you for reaching out to us.
-The Endurance Team
Reviewed May 14, 2025
A few months back I was driving to Dallas from Colorado and I clicked on a link for Endurance. I can’t call me back trying to get me to sign up. I asked for a copy of the policy. He said they couldn’t give it to me until I signed up. I said no thank you then about 30 minutes later Tiffany a supervisor called me back. She asked me what my concerns were. I told her that a few years back I went with Carshield and they didn’t cover wheel bearings, upper and lower control arms because of the mileage on my vehicle. She assured me that they were the best and they were nothing like Carshield, that all of my concerns were covered. I asked her to put that in writing. She said everything was on a recorded line.
Then, when I finally did file a claim, they did not cover wheel bearings and control arms. It was just for a sale! I asked for a transcript of the conversation I had with her. They denied me. Do not believe them I specifically asked about suspension components and they’ll say anything they can to get you to sign up. Luckily, I caught this within the first couple months. I’m definitely canceling and will never go back with the scam artist.
Hi Donny! We sincerely apologize for the experience you described, as providing our customers with trustworthy service is our number one commitment. It's disappointing to learn you felt misled about the coverage, which clearly did not meet your expectations. Our intention is never to convey anything unexpected, and clear communication is key.
Please contact us directly at feedback@endurancedirect.com with your concerns so we can address this matter with priority. Our team is ready to assist and provide clarification on your coverage. Your feedback is invaluable as it helps us prevent similar events in the future and ensure our conversations are conducted transparently and respectfully.
Thank you for sharing your experience, and we aim to restore any trust that may have been shaken.
-The Endurance Team
Reviewed May 14, 2025
Brandon ** was my rep and helped setup a 4yr 100k mile plan for my car which I commute a lot of miles in at an affordable price. He got the best discounts and the monthly is a lil over $100/mo but well worth it for near factory warranty program I signed up for. I haven’t had a claim yet but I know that the key to these plans is making sure you take care of ALL scheduled maintenance per the guide created by the manufacturer for your specific vehicle.
Hi Anthony! Thank you so much for taking the time to share your positive experience with us. We're happy that Brandon was able to assist you in setting up an ideal plan tailored to your needs, especially with your high mileage commute. Ensuring the best coverage at an affordable rate is extremely important to us, and we're thrilled to hear it met your expectations. If you ever have questions about your plan or need assistance, please let us know!
- The Endurance Team
Reviewed May 13, 2025
I just signed up and found a contradiction in sales statement. When I made an inquiry to discuss my issue, I was happy to be transferred to Mike, who resolved my issue in 10-15 minutes. He was professional, he listened without being condescending, he understood my concerns, he was courteous too. He represented the company well. Great customer service.
We're thrilled to hear about your recent experience! We're glad Mike could assist you professionally and resolve the issue promptly. Ensuring your satisfaction and making sure you feel heard is what we aim for. Thank you for sharing your positive experience! If you ever need further assistance, feel free to reach out to us.
-Endurance
Reviewed May 13, 2025
Took out a warranty on my Toyota Tundra in January 2025, in April 2025 I broke down on a weekend over 800 miles from my home. Using the roadside assistant was VERY difficult, since they couldn't pin point my location. It's been 3 and a half weeks so far and Endurance hasn't approved the claim. It's next to impossible to get ahold of anyone on the phone - message is "longer than anticipated wait lines - we will call you back". Sent documents through email to 3 different customer service representatives and yet they say there is nothing posted in my file (UNBELIEVABLE!) I have paid over $1200 in out of pocket rental car expenses, plus 2 nights in a hotel, then had to rent a car to drive 900 miles back to my home in Wisconsin. I might be the exception here since all reviews seem to have 5 stars. I have documents to prove all of my statements.
Hi John. Thank you for bringing your concerns to our attention. We're truly sorry for the inconveniences you've encountered with both our roadside assistance and claims process. It's concerning to learn of the communication issues, the difficulty you encountered while immobilized far from home, and the out-of-pocket expenses that accrued while awaiting resolution.
Our goal is to provide dependable support to all customers, and your feedback is vital. We would appreciate the opportunity to look into these matters further. Please reach out to our customer relations team directly—we're committed to addressing these issues and implementing improvements to prevent future occurrences.
Thank you for your patience and understanding.
- The Endurance Team
Reviewed May 13, 2025
I have had no good luck all week. I got into a car vs deer mva and the insurance company deemed it a loss. Well I called Endurance to cancel my coverage only to learn from Tanya that I had the elite package for the year and I had down payment Reimbursement of certain amount of money. If it wasn't for Tanya I would have never known that. She was so polite and Tanya first concern was if I was ok. I have never had that kind of treatment when dealing with extended warranties. I do truly recommend this company! Thank you Tanya for your excellent customer service!!!
Hi Joseph! We're happy to hear about your positive experience with our team at Endurance, particularly with the exceptional service provided by Tanya. It's heartening to know that her thorough assistance and genuine concern were pivotal in navigating your coverage details. Thank you for taking the time to share your thoughts and for recommending us. We greatly value customers like you who enrich our community. Should you have any additional questions or need further assistance, please don't hesitate to reach out. We're always here to help! Thanks again for choosing Endurance.
-Endurance
Reviewed May 13, 2025
Mohammed was very courteous and understanding. He was very empathetic about my unfortunate situation!! My bank account was hacked, which wouldn't allow my premium to be deducted!!! He put my worries to rest by assuring me that my policy was fine!! Thanks for the kind words!! Way to go Endurance!!!
Hi Wanda! Thank you for sharing this positive review! We're thrilled to hear that Mohammed was able to support you and bring some peace of mind during such a concerning situation. We're glad you felt reassured about your coverage, despite the issues with your bank account being hacked. Rest assured, we're here for you whenever you need. Thanks again for choosing Endurance!
- The Endurance Team
Reviewed May 13, 2025
I am a 64 year-old disabled combat veteran purchase a policy for my 2005 Ford Excursion. Recently my transmission went out. Took it to the shop. After two weeks. They finally got to go take a look at it, took pictures and all that. Come to find out they disqualified my vehicle and my entire policy was null and void because prior to me buying it from the previous owner it had a performance chip and that spot where you check the code unbeknownst to me. So now I’m out of six grand for the policy and now I have to spend the same amount of money to replace the transmission in that vehicle. This is pretty sad. They call it a modification upgrade. Pretty sad.
These people will find any way not to pay off a policy. It’s bad business but they get away with it anyway so buyer beware. If you do purchase one of these policies make sure you don’t put any additive in your gasoline tank. As far as injector cleaner make sure you use the proper oil when changing your oil filters. All this don’t hang anything from your rear mirror that will cause your transmission to go out, putting stickers on your windshield that will cause your transmission to go out. As far as they’re concerned any pulling up trailers or anything like that that void your policy. Buyers beware. Good luck.
Hi Thomas. We sincerely apologize for the distress and inconvenience you've encountered during this difficult time. It’s truly disheartening to read about your experience, especially given your unique circumstances. We understand the significant frustration this has caused, particularly being inconclusive and unexpected concerning coverage applicability. Please reach out directly at feedback@endurancedirect.com. We are committed to investigating the situation in depth and working towards a potential solution that acknowledges your service until now. Rest assured, it's imperative for us to uphold trust and fairness in coverage claims. Thank you for voicing this major concern.
-The Endurance Team
Reviewed May 13, 2025
The rep at endurance was very knowledgeable about my situation. He was courteous and professional. He answered all my questions. There was no waiting on the phone. I picked which category I wanted and it was not long before the operator answered. Good business. Thank you.
Hi Allen! We're thrilled to hear about your positive experience with our team! It's fantastic to know that our representative could provide courteous and knowledgeable service without a long wait time. Thank you for choosing us and for sharing your kind words. We're here for you whenever you need us.
- The Endurance Team
Reviewed May 13, 2025
The gentleman helping me was very knowledgeable about Endurance Extended Warranty. He was very pleasant to work with and had answers to all my questions. I feel confident that my car if needed will be covered for most failures. When asked he had knowledge of other companies' warranties. If my car has issues I look forward to working with Endurance. Your TV advertisements are how I found Endurance.
Thank you for sharing your wonderful experience with us, Dianne! We're thrilled to hear that our team was able to answer all your questions and enhance your confidence in our coverage. Your trust in Endurance is greatly appreciated, and we're glad our TV advertisements helped lead you to us. We're here to assist you if there are any needs with your vehicle in the future.
- The Endurance Team
Reviewed May 12, 2025
I never had a Warranty with them but they still email me ten to twenty times a day. Impossible to block the emails and even harder to get on the phone. I filed a complaint with the BBB and The FBI. Stay away from these scammers. I’ve read thousands of complaints from Facebook and the BBB. They only take action when they get caught.
It sounds like the emails you’re receiving may be spam from an unaffiliated sender, as Endurance does not send excessive emails, and all our communications include a functional unsubscribe option.
We’d be happy to investigate this for you! Please forward screenshots of these emails to social@endurancedirect.com, and we’ll take a closer look. In the meantime, you can also block the sender in your email settings to prevent further messages.
Thank you for your patience and understanding.
- Endurance
Reviewed May 12, 2025
I was going to cancel, but decided not to after hearing some newer perks and discounts I was offered. I was not aware of the senior and hardship discounts that I was told about this morning. Isai was a lot of help.
Hi, Bill. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help.
Sincerely,The Endurance Team
Reviewed May 12, 2025
Kudos to her and how she explained every detail. She was kind and understanding. The plan that I picked with Endurance will allow me to sleep a little better knowing I’m in good hands. I read online all the good reviews that Endurance has shown the people and protecting their interest. I find very few companies to go to that extent.
Thank you for the wonderful feedback! We're thrilled to know you are pleased with your experience and feel secure with our plan. We value your confidence and are so glad you chose Endurance!
- The Endurance Team
Reviewed May 12, 2025
I am so happy with your service and feel so much better having it. Thank you. I appreciate you!!!! If my car has any problems I know you will take care of my car and I. I've been recommending your company to everyone I know. Thank you. Hopefully there will be no issues for a long time, I l Iove my Tiguan.
We are thrilled to hear about your positive experience with our service, Constance! Thank you for spreading the word and sharing your satisfaction with others. Our commitment to taking care of you and your vehicle is always a priority. We look forward to continuing to provide excellent service in the future.
- The Endurance Team
Reviewed May 10, 2025
Beware! Be available to stay on the telephone line for up to a half an hour before you ever get to speak to anyone, then you are transferred from one person to another. Read the fine print, they will deny your claim directly from the dealership. Cancelled my warranty after first claim denied!
Chuck, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed May 9, 2025
Davyon not sure how to spell his name, was very helpful, with very good phone etiquette. I would rate you on your customer service with 5 stars 🌟. But I have not experienced your services at this moment.
Hi, Dianna. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 9, 2025
Customer service was great, and the experience was awesome, thank you for being there for me when needed. Don't know what else to say because I haven't used anything yet for the car to get repaired. Thank you.
Hi, Don. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out. We look forward to providing you with excellent service in the future!
- Endurance
Reviewed May 9, 2025
May have been a little cheaper but otherwise so far smooth sailing. Can get a little off if you negotiate. You get discounts. Other downside is a 30 day waiting period. Warranty is worth having a peace of mind.
Thanks for sharing your experience! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 9, 2025
Contract claims to cover the engine but has enough loopholes included to ensure that they can avoid coverage. They insist on thousands of dollars worth extra diagnostics before meeting the claim so you have to gamble on spending more in the hope that they don't wriggle out of their obligation. Not worth the upfront cost. Dishonest business. Representative Jeffrey even lied about emailing a copy of my policy.
We regret the experience you've had and appreciate you bringing it to our attention. We are committed to providing transparent service and understand your frustration. Please reach out to us directly at feedback@endurancedirect.com so we can investigate your situation thoroughly and see what we can do to make things right.
Thank you,The Endurance Team
Reviewed May 8, 2025
Had a great experience with Mariana. She helped me out with all of my questions that I had. She helped update my payment information so I could stay on track. Great customer service. She even sent my policy to me because I was having trouble getting into my account. Thanks. Eric
Hi, Eric. We're thrilled to hear you had a great experience with our team! If you have any other questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 8, 2025
I couldn’t have had a more pleasant experience!! Tamika went above and beyond, she was extremely pleasant and helpful. This was not the easiest call, the car and plan was an inheritance from my grandmother but the conversation felt like 2 girlfriends chatting, I really appreciated her help!!! I honestly kinda miss her lol
Thank you for sharing your experience with us! We're thrilled to hear that Tamika made your call so delightful. It's wonderful to know that her exceptional service left such a positive impression. If you need further assistance, we're here for you!
- The Team
Reviewed May 8, 2025
So I purchased this car and sent it. Got my Ford building very very serious because Jefferson said nothing comes around me now! It's small and richest girl. My mother is still 18 was just a little small. I didn't even know but they did. I pay for my car because of that. I don't just don't understand how they are getting away with this. If I was you I would think twice and get clear understanding about what you are signing up for with this company because they look for any reason to pull out of covering your claim.
Thank you for voicing your feedback, Chaz. We sincerely apologize for any confusion you've experienced. It's crucial for our customers to have clear and transparent information about their coverage. Please reach out to us at feedback@endurancedirect.com so we can look into your experience directly and see how we can assist.
Thank you,Endurance
Reviewed May 8, 2025
We love that their rates are reasonable and that they pay directly to the dealership for repairs rather than us trying to get reimbursed by them or finding out later the repairs might be capped like some warranty companies do.
Thanks for the stellar rating, Michelle! We appreciate you being a customer and sharing your positive feedback.
- Endurance
Reviewed May 7, 2025
The rep was pleasant to speak to. I was going to cancel coverage on one of my vehicles because I already had coverage from a different company. After speaking with the rep, it made since to keep Endurance coverage and cancel the other company. I've not had any bad experiences with Endurance.
Hi, E. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help.
Sincerely,The Endurance Team
Reviewed May 7, 2025
I’m really happy to find this insurance. Thank you the customer, always answers the phone fast. My friend was referred me by this insurance. I'm telling her that’s the best idea to send me by this insurance, in I refer someone too. Thank you. Thank you. Thank you.
Hi, Steevens. We appreciate you taking the time to share such positive feedback and are thrilled that both our fast customer support and your friend's recommendation have left a strong impression. Thank you for recommending us. We look forward to serving you and your future recommendations!
- Endurance
Reviewed May 7, 2025
Endurance agent was great, gave me all the info. Switching everything to my other vehicle, take in the policy from the old one. Have not had any problems with any of my vehicles since I've been with Endurance.
Bogdan, thank you for your loyalty! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We are here to support you with any future needs.
- Endurance
Reviewed May 7, 2025
Rodney was exceptionally helpful and knowledgeable of the product. He quickly updated my file to ensure the payment. He was friendly during the entire conversation. I would recommend Endurance Auto Warranty to everyone.
Hi Michael! Thank you so much for your kind words about Rodney and for your glowing recommendation of Endurance. We’re happy to hear that Rodney’s exceptional service and product knowledge positively impacted your experience. Your satisfaction and trust in us are truly what we strive for every day.
Thank you again for choosing Endurance, and should you need anything further, please feel free to reach out!
- The Endurance Team
Reviewed May 7, 2025
They are extremely helpful. I am very happy with my policy and how helpful they are. The roadside is amazing. I would highly recommend this company for a extended warranty for your vehicle. Especially in today financial environment.
Hi! Thank you for your positive feedback. We're thrilled to hear how pleased you are with your coverage and the effectiveness of our roadside assistance. Your recommendation is greatly appreciated—providing exceptional service is our primary goal, especially in today’s challenging financial environment. We're here whenever you need us, and we look forward to continuing to serve you.
- The Endurance Team
Reviewed May 7, 2025
Csr was courteous & informative. Csr also was able to trace my recent payment to prevent any unnecessary concerns. Csr provided other information that I requested to ensure further payments are made in timely manner. Thank you
Hi Judy! Thank you for your kind words! We're happy to hear that our customer service representative exceeded your expectations by providing helpful and courteous service. We hope to continue working with you seamlessly to ensure your needs are always addressed promptly. If you ever need assistance or have questions, please feel free to reach out. We appreciate your support and look forward to serving you in the future.
- The Endurance Team
Reviewed May 7, 2025
I just enrolled with Endurance so I have had no actual claim experience yet. But the woman who signed me up was very good and very thorough in presenting the Endurance product. I believe that she was very forthright and honest. I expect any future claims I may file will be dealt with with integrity by Endurance.
Hi John! Thank you for selecting Endurance and sharing your positive experience with our sign-up process. We're thrilled to hear that our team was able to provide you with clarity and assurance. Rest assured, should you need to make a claim in the future, we'll aim to maintain the same level of professionalism and integrity that you experienced when enrolling.
Welcome to the Endurance family!
- The Endurance Team
Reviewed May 7, 2025
The Endurance coverage looks good. It was a lot better than what I had gotten from Ford. Ford wanted ridiculous cash payments a month, and they wanted a whole lot. I just hope Endurance covers everything that the rep promised me. They mailed me a brochure, ‘cause I asked for the policy book. I told them if they don't send me out anything that I can read, I'm going to cancel. Other than that, I'm also recommending my son to give Endurance a call.
Hi Jesse! Thank you for sharing your positive experience with Endurance! We're thrilled to hear you found our coverage appealing and that it's better than your previous policy. Rest assured, what was promised will be included, and your feedback about the policy book has been noted. We're also excited you're considering recommending us to your son. If you have any questions or concerns in the future, please reach out—we're here to help!
- The Endurance Team
Reviewed May 6, 2025
Great at billing; horrible service! They put you on hold for extended periods (30-45+ minutes) of time and don't payout claims as promised. I paid into my contract for 6 months, fulfilled their mileage requirement on my vehicle, and didn't receive service when I needed them for a small claim. A huge waste of time and $900+!!!
Hi Cheryl. Thank you for bringing your concerns to our attention, though we're sorry to hear about the frustrating experience you’ve encountered with our service. Facing long hold times and not obtaining claim payouts as promised can be incredibly disappointing. Please know that your situation is acknowledged, and we want to address this properly.
To resolve the issues regarding your payout and delays, we would appreciate it if you could connect with us directly at feedback@endurancedirect.com and give us opportunity to take corrective action and improve your experience.
Thank you for being a valued part of our service, and please reach out with further concerns. Your feedback is pivotal to us, aiding continual improvements to better meet your expectations.
—The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
