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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,880,395 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 17 Reviews 2835 - 3035
    Verified purchase
    Customer ServiceCoverageTechPriceStaffTransparency

    Reviewed April 29, 2025

    I kept hearing about Endurance and wanted to compare their service against my previous warranty provider.

    When I signed up, the representative was courteous, providing detailed explanations and answering all my questions. I received the documentation via email, but since it's quite lengthy, I'll need to print it out for easier reading. The policy is supposed to activate 30 days post-reception, but I couldn't remember the exact length of coverage, which is why getting a hard copy will be helpful.

    Having extended vehicle coverage with Endurance feels important to me. I wanted to avoid hefty repair costs, which can really add up. Overall, my sign-up experience with Endurance has been positive so far and left me satisfied with my choice.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Kim! Thank you so much for sharing your positive sign-up experience with Endurance. We're pleased to hear our team provided detailed explanations and addressed all your questions. Should you require any future assistance or have any concerns regarding your coverage, we are here to help. If you are still waiting on a hard copy of your protection plan, please contact us directly at feedback@endurancedirect.com and we will ensure it reaches you as soon as possible.

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed April 29, 2025

    The process of signing up for their service was smooth and hassle-free. Thus far, my experience with their customer service has been notably problem-free. Based on this experience, I'd confidently recommend Endurance to others.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Mary Ann! We're thrilled to hear about your smooth sign-up process and exceptional experience with our customer service team! Thank you for placing your trust in us and for confidently recommending Endurance. We're here whenever you need assistance or have questions.

    - The Endurance Team

    Verified purchase
    Follow-Through

    Reviewed April 29, 2025

    I decided to give Endurance Auto Warranty a try because I heard about on television, and the sign-up process with Endurance was impressively smooth and perfect. Everything proceeded exactly as promised, without any hassle or delays. The purchasing part was seamless, and they delivered everything they promised. Everything was handled well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Peter! Thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that the sign-up process was smooth and met all your expectations. Delivering on our promises is our priority, and your feedback is greatly appreciated. We’re here for you anytime you need assistance.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 29, 2025

    My husband wasn't covered by anything else and I was trying to see how we could get his vehicle protected since mine has a warranty with CarShield. Upon contacting Endurance, I was impressed with their offerings, which led me to transition our car protection to them.

    The customer service I encountered during the sign-up process was very good. The representative was thorough in explaining why switching my car's coverage to Endurance would be beneficial, and they effectively addressed my questions and concerns. I appreciated how they highlighted the advantages of their coverage options for both my car and my husband's vehicle.

    Overall, my experience with Endurance was positive from the initial contact to finalizing the warranty.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Neva! Thank you for sharing your positive experience with us. It's great to hear that our team could impress you with their explanations and customer service, making for a smooth transition to Endurance for your vehicle protection. It means a lot to us that you took the time to express your appreciation for our coverage options and communication quality. We're here should you have any further questions or need support down the road. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase
    TechSales & MarketingPriceStaff

    Reviewed April 29, 2025

    I saw the commercials on TV for Endurance and when I purchased the warranty, the experience was excellent, particularly thanks to a young representative. She was exceptional and made the process smooth. The plan options were appealing, and the costs were better compared to my previous provider. I appreciate Endurance's service and would highly recommend it. If possible, I wish I could send special acknowledgment to that young representative because her assistance was noteworthy. Overall, I'm very satisfied with my decision.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Carmen! Thank you so much for sharing your glowing review with us. We're thrilled to hear that your experience with our service, particularly the exceptional assistance from our representative, made the process smooth and pleasant. We take great pride in offering appealing plan options and competitive pricing, and it’s gratifying to know you recommend our service highly. Your comments about the young representative mean a lot, and we will make sure to pass along your message within our team. If you need anything else, please don't hesitate to reach out; we are always here to help. Enjoy the peace of mind your coverage brings!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed April 29, 2025

    I was browsing online and came across Endurance, and I got the warranty. My experience with their representative was very complimentary, and everything went smoothly without any issues. I was switching to a new policy with Endurance, which ended up being slightly more expensive than my previous one by about $20 to $40, but it wasn't adding to an existing policy.

    I've had business with Endurance before, as I have their coverage on my Tahoe and the Avalanche I got for a long time now.

    If a friend were to ask me about signing up, I’d mention how straightforward the process was, especially noting that my friend’s 2006 Avalanche also has coverage with them, and buying this warranty ensures I can take care of the car as needed.

    I would rate Endurance highly for their sign-up process, customer service, and the price I paid, all leaning towards excellent. The representative I worked with, William, was very personable and helpful. As for the benefits, Endurance offers a range of coverages, aligning well above other competitors I considered, promising they would send more detailed paperwork on these coverages soon.

    Overall, while I haven’t needed to use my warranty yet, I'm confident I'd be satisfied with their service when the time comes.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Marvin! Thank you for sharing your encouraging review with us. We're happy to hear about the seamless process you experienced while signing up for our coverage. It's wonderful to know that William was very personable and helpful, and that our coverage meets and exceeds your expectations. Your kind recommendation means a great deal to us, and we are committed to ensuring you continue feeling supported. Should you ever have questions or need assistance, please don’t hesitate to get in touch. Safe travels with all your current and future adventures!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaffRates

    Reviewed April 29, 2025

    I have an older car that, while still reliable, may require maintenance in the near future. I encountered an advertisement for Endurance Auto Warranty at a Nissan dealership, and it seemed like the right choice to plan ahead for some added protection. I reached out to Endurance via their 800 number, received detailed information over the phone, and was given a quote that met my needs.

    The signup process was straightforward. The representative from Endurance provided comprehensive details and then sent over the contract via email, which made it easy to continue the process seamlessly.

    My only query is whether claims can be submitted either after 30 days or upon reaching 1000 miles, whichever comes first. This aspect was a bit unclear to me and I need to confirm that, especially if someone reaches 1000 miles in just 15 days.

    So far, customer service has been good, and I am satisfied with my experience, giving it a high initial rating, although this might change once I start using the warranty service.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Juan! We're thrilled to hear that you had a positive experience signing up with Endurance. Our team takes pride in making the process seamless. Please don't hesitate to reach out to our customer support again at feedback@endurancedirect.com - we can answer any questions you may have about your coverage start. Your satisfaction is our top priority, and we look forward to providing you with unmatched service throughout your coverage journey. Thank you for choosing us!

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingMaintenanceStaff

    Reviewed April 29, 2025

    Working as a service advisor in a dealership gave me firsthand experience with Endurance Auto Warranty, which I often recommended to my customers. When I decided to go with Endurance for my own vehicle, my interaction with their protection specialist named Moses, was fantastic. He was incredibly helpful, answering all of my questions and recommending the best plan that suited our needs without any pressure.

    I opted for a 3-year plan with unlimited mileage, which becomes active 30 days from purchase. The perks included with the plan, like roadside assistance, key coverage, oil changes, and maintenance for brakes, added significant value to the deal for me.

    Moses stood out for being informative and understanding, not someone just pushing for a sale. The extended coverage was crucial for our situation since my husband drives extensively; I wanted a sense of security against any significant malfunctions. Given my previous experience with Endurance and the excellent service I received, I didn't feel the need to research other companies.

    I confidently say to friends and family that Endurance is the best extended warranty you can buy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Katherine! Thank you for sharing your glowing review of your experience with Endurance! We're thrilled to hear how satisfied you are with the coverage and the outstanding support provided by Moses. At Endurance, we aim to offer comprehensive and pressure-free assistance to suit your unique needs, as reflected in our unlimited mileage options and added perks like roadside assistance. Your trust in recommending us to family and friends means the world to us, and we are here to support you and your husband's extensive driving requirements wholeheartedly. If there's anything further we can assist with, please don't hesitate to get in touch. Thank you once again for choosing and advocating for Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 29, 2025

    Endurance Auto Warranty appeared at the top of my search results and when I recently signed up for their service, the process was smooth. I have a speech impediment and the representative was patient and supportive throughout, ensuring all my questions were addressed.

    I'm pleased with my initial experience due to their understanding and helpful customer service. My onboarding experience has been excellent.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Stacie! Thank you for sharing your experience with us. We're happy to hear that your onboarding process with Endurance was smooth and that our representative's patience and support exceeded your expectations. Your satisfaction is important to us, and it's wonderful to know that our team's approach helped enrich your experience. If there's anything further we can assist you with, please don't hesitate to reach out.

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed April 29, 2025

    My vehicle's manufacturer warranty expired and I wanted to ensure that major repairs would be covered without causing significant financial strain. After doing some research, I found that Endurance was more suitable than other options available, so I made the switch.

    In terms of my experience, I've had to file claims with Endurance, and it's been quite straightforward. I can take my luxury car to the Cadillac dealership, and they handle the rest. They simply check with Endurance to see what's covered and then inform me. Most times, the diagnosis is confirmed, and I only need to pay a $100 deductible. This process has been smooth, and it's been great knowing that significant repair costs are taken care of hassle-free.

    Overall, Endurance has proven to be a wonderful choice for me, and I've even added my husband's cars to the plan because of our positive experience. I would confidently rate them a 5 as they've consistently delivered excellent service.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Angela! It's great to hear about the great experience you've had with Endurance. We're pleased that filing claims has been straightforward and that you've been able to manage repair costs for your luxury car so seamlessly. Adding your husband's cars to the plan due to your positive experience is the cherry on top. We're thrilled to receive your recommendation and 5-star rating as these reinforce our commitment to providing high-quality service. Thank you for taking the time to share your story, and we look forward to continuing to provide you and your family with outstanding coverage and support. If there's ever anything more we can do for you, please feel free to let us know.

    -Endurance

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceRates

    Reviewed April 29, 2025

    We purchased the Endurance warranty years ago as an additional security measure after buying my wife's Volvo outright. The warranty plan is quite comprehensive, and I've had it for about 5 or 6 years, covering one car. I have 101,000 miles on it. It wasn't until recently that I had to use the warranty, and the experience turned out to be quite satisfactory.

    When I needed a repair, I brought the car to the Volvo service center, and they managed everything seamlessly. The repair was covered under the warranty with only a $100 deductible required. This process was hassle-free, and I didn’t need to directly contact Endurance, as the service center handled it all efficiently.

    Overall, I've been pleased with my choice. I would rate my overall experience with Endurance Auto Warranty with top marks, although the price would be a close second due to the expense.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Mark, thank you for sharing your wonderful feedback! We're delighted to hear that your experience with Endurance has been seamless, especially with the recent repair. It’s great to know that you found value in your plan over the years, making it a worthwhile investment. Please feel free to reach out if there’s anything more we can assist you with in the future. We’re here to ensure you continue to have a smooth experience!

    - The Endurance Team

    Verified purchase
    Customer Service

    Reviewed April 29, 2025

    I was reading online about the services from Endurance Auto Warranty and I was inspired to purchase a warranty from them. The sign-up process was relatively smooth, which I appreciated. My initial customer service interaction and the purchasing experience were satisfactory, leaving a positive impression.Overall, while my experience so far is limited to customer service and buying the warranty itself, both were handled efficiently.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Norman! We're glad to hear that the sign-up process went smoothly and that our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed April 29, 2025

    The sign-up process with Endurance was straightforward and efficiently handled by the representative. He explained everything clearly, and it was pretty quick—taking no more than 15 minutes. Although I can’t specifically recall if perks like roadside assistance were explained, they were likely part of the package they offered.

    Overall, the experience with Endurance was smooth, and I would give a favorable rating for the sign-up process. However, as we're expecting to switch vehicles soon, maintaining the warranty longer no longer makes sense for our situation. At over 10 years, my wife and I were being prudent by having extended warranty, but we’ve recently decided it was time for a new truck altogether.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Fernando. Thank you for sharing your positive experience with our sign-up process! We’re delighted to hear it was smooth and handled efficiently. We appreciate your thoughtful planning regarding vehicle protection and your kind words about our service. If you ever consider coverage for your new truck, we'll be here to assist.

    - The Endurance Team

    TechSales & MarketingRefunds & PayoutsStaffHonesty & Transparency

    Reviewed April 29, 2025

    Terrible experience. I do not recommend this company. I spoke to very nice people, I asked questions in detail and informed upfront why I was getting it. Anything to make a sale. Of course, when it was time, I was denied. Denied. Denied! I figured it would be best to cancel and just pay for my own work on the car. I asked before cancelling what the fees and all other hidden fees were to cancel (just as I did before I purchased) and was told the same thing, $50. In the end I did my own work and they kept $500 of my money for spending my time, additional out of pocket (at their request) going to get different opinions of mechanics, and they kept just under $500. Straight up robbery if you ask me. They need to implement professional ethics.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Tania. We deeply regret to hear about the distress you've faced. It’s crucial for us to honor the commitments made in our services, and what you've described falls short of those promises. Cancelling your protection plan shouldn’t have come with the penalties you've mentioned without prior transparency. We want to rectify this experience by examining your case carefully. Please reach out to us at feedback@endurancedirect.com with further details so we can work to reconcile this. Restoring trust and providing clarity is our utmost concern. Thank you for raising these concerns.

    -The Endurance Team

    Verified purchase
    Punctuality & Speed

    Reviewed April 29, 2025

    A friend had the warranty with Endurance and I was particularly drawn to the ease and speed of their process. The sign-up was straightforward and quite efficient. Overall, I'm extremely satisfied with how everything went, and it's been a great choice for my auto warranty needs.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Brandon. We're so happy to hear that you're satisfied with your experience and your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed April 29, 2025

    I saw Endurance online and found their offers to be quite reasonable compared to other companies. The customer service representative I interacted with was incredibly polite, courteous, and helpful, especially when it came to securing a good rate for my coverage.

    This experience was impressive enough that I'd willingly recommend Endurance to a friend.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jennifer. Thank you for recommending us to your friends! We’re glad your sign-up experience with our team was a great one.

    - Endurance

    Verified purchase
    CoverageStaff

    Reviewed April 29, 2025

    I went online, looked at reviews, and decided on Endurance Auto Warranty. Their representative made the process straightforward and she was particularly courteous. She went out of her way to make sure that the plan suited my budget and her assistance truly stood out. I needed coverage to extend the factory warranty on a vehicle that had 28,000 to 30,000 miles and Endurance offered an extended policy that aligned perfectly with my needs. If someone were to ask about my experience, I'd tell them it was exceptional.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lisa. We appreciate your kind words and are delighted that you had such a positive experience with our team! Thank you for choosing Endurance. Please don't hesitate to reach out if you have further questions or need assistance in the future.

    - The Endurance Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRates

    Reviewed April 29, 2025

    A family member recommended Endurance while discussing extended warranties. I signed with them and the variety of plan options they had was satisfactory. But the purchase process had its challenges. The first quote was a bit high, leading us to contemplate canceling, but a subsequent call resulted in a more competitive price. Also, there was a minor hiccup with receiving the contract as it was delayed and spelled my name incorrectly. I'm waiting for the corrected version, which was promised sooner.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience with us, Doris. We appreciate hearing about your selection process and are glad you found our plan options satisfactory. We're sorry to hear about the initial challenges, but we're pleased to know a corrected contract is on its way. Please feel free to contact us at feedback@endurancedirect.com if you experience further issues.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed April 29, 2025

    Endurance Auto Warranty's commercial on TV caught my attention, leading me to reach out to one of their representatives for more details. The agent, who was incredibly courteous, walked me through various plans and coverages. He demonstrated genuine customer service by helping me find a plan that perfectly matched both my budget and my specific needs. I appreciated how he answered all my questions with patience and clarity. The whole interaction left a positive impression on me, and I found myself satisfied with the coverage options they offered. I would recommend Endurance to friends or family because they not only provide comprehensive warranty options but their staff are polite and they truly listen and engage with you.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your wonderful experience with Endurance, Jose! We're thrilled to hear that our representative provided excellent service while helping you find a plan tailored to your needs. We're proud to have you as a customer and appreciate your recommendation to your friends and family. If you have any other questions or need assistance in the future, we're always here to help.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed April 29, 2025

    I went online and compared Endurance against a couple other extended auto warranties here in Arkansas, and I liked that they had the better rating. The sign-up process was straightforward. Regarding the overall plan, the options seem solid, though I haven't had much interaction with customer service as I handled everything online.

    The cost appears reasonable at this time. My coverage is for a 2020 Dodge Ram 2500 pickup, which suits my needs well. I'd rate my experience as a 4 out of 5 for now, with the potential to increase if my first claim goes smoothly. Overall, everything went well with Endurance.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience, Kenneth! We're thrilled to hear that the sign-up process with Endurance was straightforward and that our coverage options for your Dodge Ram suited your needs. Please don't hesitate to reach out if there's anything we can do to assist you further or improve your experience.

    We hoping that your first claim goes smoothly and allows us to earn a 5-star rating from you. Feel free to contact us anytime!

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceBilling

    Reviewed April 29, 2025

    As a recently widowed woman thinking about the future, the idea of having an auto warranty appealed to me. Despite my limited experience with the company thus far, as I've only just signed up, I can say that my interaction with their customer service was great. They were very forthcoming and addressed any questions I had at the time, which left me feeling comfortable about the decision.

    One notable aspect is that I opted to pay off the warranty all at once rather than making monthly payments. While my experience so far is limited to purchasing, it has been positive, and I'm pleased with how seamlessly everything went.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, Luella. We’d like to take the time to say we are so sorry for your loss. We appreciate you sharing your experience with us. It's great to know that our customer service team made you feel comfortable and that your decision to secure coverage was a smooth process. If you have any more questions or need assistance in the future, please feel free to reach out. We’re here to help!

    - The Endurance Team

    Verified purchase
    TechPrice

    Reviewed April 29, 2025

    My car was aging, and with no warranty, the rising costs worried me enough to look into their options. The sign-up process was seamless and very straightforward—they just needed basic car information and what I was looking for. I'm satisfied with the cost and the plan options since I didn't feel the need to go with another provider. Overall, I'd recommend Endurance based on my experience.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kim. We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate your recommendation! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    CoverageSales & MarketingPriceStaffHonesty & Transparency

    Reviewed April 29, 2025

    With our vehicles growing older, we decided it would be a smart move to offer them extra protection. The enrollment process with Endurance was notably pleasant. We had a particularly helpful experience with one of the representatives—she was simply amazing.

    Yet, when we were conversing with a gentleman from Endurance regarding potential coverage for our home, the conversation felt a bit more pressured. As someone on a fixed income due to disability, the pushiness was uncomfortable. Despite explaining our financial constraints, he continued to offer enticing deals and urged immediate decisions. It felt like a high-pressure sales pitch, which was quite reminiscent of the car sales experience—creating an urgency that wasn't necessary.

    Something worth noting is the policy's 30-day cancellation, which overlaps the period before you can even utilize the service. It’s odd to expect a review on something you haven’t had the chance to fully experience.

    However, the woman we worked with concerning our truck couldn't have been more ideal—offering just the right mix of advice while acknowledging our circumstances honestly, fostering a genuinely supportive interaction. In hindsight, we wish we had insisted on sticking purely with our auto needs.

    Ultimately, the Endurance sign-up experience was a study in contrasts: excellent, accommodating service from one member and a pushy, somewhat overbearing approach from another.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hello, Joanne and Mike. We're always grateful to hear feedback from customers detailing both the good and areas where we can improve. We are thrilled to know that one of our representatives left a lasting positive impression by listening attentively and responding with genuine support when assisting you with your truck's coverage. However, we're sorry about the discomfort you felt during your conversation concerning home coverage. Your insights are invaluable as we continuously strive to deliver exceptional experiences across the board. Please don't hesitate to reach out to our team if there's anything else we can do to improve your experience. Welcome to the Endurance family, and we look forward to continuing to protect you on the road.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageOnline & AppStaffEase of UseRates

    Reviewed April 29, 2025

    The whole experience has been great so far. The customer service representative was extremely knowledgeable, which was especially helpful as I was new to the concept of auto warranties. He patiently explained everything to me, which made the process smooth.

    I was looking for full coverage, and I managed to get precisely what I needed. The representative provided clear information about when my policy would take effect, noting that there was a 30-day and 1,000-mile period that needed to be completed first.

    I opted to cover my Jeep, and overall, I've been really happy with my interactions. I would, without hesitation, give their customer service a 5-star rating due to their exemplary support and the quality of service I received.

    I also utilized their website, which I found easy to navigate. I'd rate that experience 5 stars as well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for sharing your experience, Bill! We are thrilled to hear that our customer service representative made a positive impact by providing excellent assistance. It's also great to know that you've found well-suited coverage for your Jeep and that navigating our website was seamless for you. We appreciate your 5-star ratings and are here to support you whenever you need. Enjoy the peace of mind your new plan brings!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceStaffRates

    Reviewed April 29, 2025

    I went back to Endurance Auto Warranty after having a positive experience with them about four years ago. Previously, when my car needed service, their team handled everything flawlessly, and the customer service was outstanding. This made me confident in returning to them for my car's extended warranty needs.

    Upon signing up again, I was impressed with the representative who assisted me. He was extremely patient and addressed all my questions thoroughly, which reaffirmed my decision to stick with Endurance. I decided to go with the same full coverage plan as before.

    Thinking back to when I had to file a claim, I recall how hassle-free the process was. I simply took my car to the Hyundai dealership, and they, along with Endurance, took care of everything. I didn't have to engage in any back-and-forth communication, making the experience entirely seamless.

    The pricing for my renewed plan also seemed reasonable. Overall, I would rate my experience a 5, and I wholeheartedly recommend this service to others.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Doreen. Welcome back to the Endurance family, and thank you so much for sharing your wonderful experience! It’s fantastic to hear that you had such a smooth and seamless return process. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

    - Endurance

    Verified purchase
    Claims HandlingCoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed April 29, 2025

    I purchased my car and realized that my transmission wouldn't be covered by the general warranty. I researched online for additional warranty options and found Endurance. Unlike other companies, they stood out to me because they weren't bombarding me with aggressive advertising, which I appreciated.

    When I contacted them, their team was incredibly helpful. They explained all the details clearly, including costs and what I would need to pay if I had to file a claim, which matched my budgetary needs. What impressed me most was the representative's knowledge level. Whenever she wasn't sure about an answer, she promptly offered to find it out for me.

    I confidently recommend Endurance to friends and family, advising them to ask their own questions, as the team is very responsive and helpful. In terms of service quality, I'd rate them highly—I found their pricing fair, and I'd give it a full five.

    I've visited their website and found it highly user-friendly. I am able to navigate easily, requiring just a click to find what I need. My whole experience with Endurance has been excellent so far.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your amazing experience with us, Brenda! We're thrilled to know that our team made such a positive impact on your decision. We appreciate you recommending Endurance to your family and friends. If there’s anything more we can do for you, feel free to reach out anytime.

    Warm regards,

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed April 29, 2025

    After researching various car warranty companies online, I found Endurance's reviews to be quite positive. The plan options seemed on par with others out there, but their customer service stood out to me as superior compared to the rest. At the moment, I haven't had the chance to use the warranty since I've only been with them for about a week. They currently cover my 2019 Jeep Grand Cherokee. Overall, my purchasing experience was good.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Marc. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.

    - Endurance

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceOnline & AppStaff

    Reviewed April 29, 2025

    I like the fact that Endurance's deductible is less; it was just $100 compared to the $500-$1000 range I would be dealing with at CarShield.

    The sign-up process was smooth, thanks to the helpful representative who addressed all my concerns. I had heard horror stories about other warranty companies not coming through during claims, so I asked a lot of questions to ensure I was getting a reliable service. The coverage Endurance offered includes the powertrain, transmission, motor, and brakes, giving me peace of mind about potential expenses, especially since I want to hang onto my current vehicle instead of upgrading to a newer model.

    I've already recommended the warranty to my niece and had told one of my coworkers, but but she already had it.

    The website has been useful, and though I haven't downloaded the app, the information is plenty accessible. The rep advised me they collaborate with various service departments and assured me that if there were any issues, I could cancel the service without any hassle.

    In terms of support features, if ever needed, they provided a contact number for claims and another for customer service queries. I've even laminated this info for easy reference in my purse.

    My overall experience with Endurance has been excellent.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your wonderful experience with Endurance, Minnie! It's great to hear that signing up was smooth and that our representative was able to address all your concerns regarding coverage and reliability. We’re happy you find peace of mind in our comprehensive coverage and appreciate your recommendation to your friends and family. Please feel free to reach out anytime if you need assistance.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 29, 2025

    I found the signup process via phone to be straightforward, with the representative displaying a great depth of knowledge about the coverage options available, which helped me choose full coverage.

    The process felt effortless, and I am pleased with the service provided by the representative. They transparently explained all details, making me confident in my decision.

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    Endurance Warranty
    Response from Endurance Warranty

    We appreciate you sharing your positive experience with us, Shelia! It’s great to hear that our representative was able to assist you in such an informative and transparent manner, ensuring you felt confident in your decision. We're here for any questions you might have in the future!

    - The Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffBilling

    Reviewed April 29, 2025

    My son knew a representative at Endurance. He talked to him about cost then he gave me a call and signed me up.

    I secured a seven-year plan with payments scheduled for three years, and they set up an automatic monthly deduction from my checking account. The peace of mind came when I chose to extend the coverage despite not having high mileage on my car yet. I had recently paid off my car, so I felt the need to have an extra layer of protection.

    Not knowing how much an extended warranty typically costs, I relied on my son's judgement and the representative’s guidance that I had a fair deal. From my interaction, it was evident that the representative had substantial experience and was well-informed, which left both me and my son quite satisfied.

    Overall, my experience with Endurance's customer service was excellent.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Bonita. Welcome to the Endurance family! It’s great to hear that you have found peace of mind with Endurance and that our representative provided such excellent support. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

    - Endurance

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed April 29, 2025

    My journey with Endurance started online where I filled out a quote request form, and shortly after, received a call from a representative named Doug. His knowledge about the different plans was impressive; he made the whole sign-up process very easy for me.

    Though I initially thought the quote seemed a bit high, the coverage offered was quite comprehensive with full coverage, which aligned well with what I needed. Doug's professionalism and in-depth understanding were especially reassuring.

    If a friend inquired about my experience, I wouldn't hesitate to recommend Endurance. They have a user-friendly website, which made the initial steps quite simple, and in general, I found the whole process smooth. The pricing, while slightly high, seemed fair given the benefits. Overall, I'm satisfied with my choice and wouldn't hesitate to recommend them.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience with Endurance, Reginald! We're thrilled to hear that our representative's expertise made the sign-up process straightforward and enjoyable for you. Knowing that you would recommend us to friends means a lot. Should you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffBilling

    Reviewed April 29, 2025

    My car broke down and I had to pay $3,700. I went with Endurance to ensure I wouldn't have to face such expenses again, especially since I plan to keep my car for at least another year. I drive a Dodge Charger, and I'm pretty satisfied with the coverage. It seems to include quite a lot. The process of signing up was straightforward and came with a lot of information.

    The representative I dealt with appeared knowledgeable. I'm paying $160, which does seem pricey compared to other expenses, but it's a relief compared to my previous repair bill.

    Overall, I'm quite pleased with the sign-up experience and the customer service to date.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Fortunata. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client and providing you with excellent service for many years to come.

    - Endurance

    Verified purchase
    Customer ServiceCoverageStaffTransparency

    Reviewed April 29, 2025

    My decision to choose Endurance Auto Warranty was driven by their service offering and the good deal I believed I was getting. The customer service experience during sign-up was exceptional; the representative was very knowledgeable and provided detailed explanations.

    I was looking for full bumper-to-bumper coverage, and I feel confident that I achieved that with their assistance. If a friend or family member asked about my experience, I would strongly recommend calling Endurance first. I felt like I got a good deal and I think Endurance is a solid choice based on this experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello, Ronald! Thank you for taking the time to share your fantastic experience with us. We're delighted that our team could provide you with an exceptional sign-up process and the detailed plan you were seeking. It's wonderful to hear that our service matched your expectations and made you feel confident in choosing Endurance. We're here for you and truly appreciate your recommendation to friends and family.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed April 29, 2025

    I saw Endurance Auto Warranty advertised on TV. My wife did some research to make sure it was legitimate and confirmed it was a good deal. We signed up for an Endurance warranty while driving to Arizona, finding the process smooth and convenient. The customer service was excellent—our representative was friendly and very patient as we gathered information. He was professional and made the experience enjoyable.

    We opted for full coverage, and the representative efficiently helped us achieve that. If a friend asked about signing up with Endurance, I would describe it as quick and easy, with staff who are sociable and accommodating. I would recommend Endurance based on my initial impressions and the excellent customer service.

    While I haven't had the opportunity to use the warranty yet or explore their website or app, my overall experience with the sign-up process was very positive, and I am satisfied with the service provided so far.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your wonderful experience with Endurane, Keith! We're happy to hear that our process made obtaining coverage smooth and convenient for you and your wife. Should you have any questions or need anything in the future, don't hesitate to reach out to us. We look forward to serving you and ensuring your satisfaction. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed April 29, 2025

    I was at the house watching TV and Endurance had about a million commercials. I decided to reach out and see what they had to offer, and I was pleasantly surprised by the straightforwardness of their customer service. The representative clearly outlined the policy details, including the cost and coverage, without any aggressive sales tactics. I opted for a comprehensive full coverage solution that covers my car bumper to bumper. I would encourage others to consider Endurance Auto Warranty for their car coverage needs. The customer service I received was nothing short of excellent and the cost was fair though not perfect.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, David. Welcome to the family! Thank you for choosing Endurance and for voicing your excellent sign-up experience with our customer service team. We appreciate your recommendation and look forward to having you as a client for many years to come.

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingPricePunctuality & SpeedStaffRates

    Reviewed April 29, 2025

    I got an an email offer from Endurance Auto Warranty and the price seemed appealing, so I thought I'd give them a shot. The signup process was straightforward and quick. The customer service representative was particularly empathetic and relatable, which made the experience more enjoyable. If a friend or family member asked me about it, I'd definitely mention how seamless the process was. Although I haven't yet filed a claim, everything looks promising for now.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience, Robert! It’s great to hear that you found the sign-up process to be straightforward and that our representative provided such great support. Your recommendation means a lot, and we appreciate your trust in us. If you ever need anything, we’re always here to help. Safe travels!

    - Endurance

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed April 29, 2025

    Intrigued by what Endurance offers in their advertisements on my Facebook feed, I decided to give them a call and see what they could provide. The call itself was surprisingly pleasant; the representative I spoke with was genuinely helpful and took the time to explain everything clearly. What stood out to me immediately was how hard the representative worked to ensure I was getting the best deal. She seemed personally invested in finding me the optimal coverage, which really resonated with me. I was looking for full coverage, and by the end of the interaction, I felt confident I was getting exactly what I needed.

    If friends or family were to ask about my experience, I’d definitely highlight how straightforward and easy the sign-up process was. The representative made sure I understood everything clearly and left nothing ambiguous. The timeline for using the coverage was clear too: it kicks in after 30 days or after driving 1000 miles. I'd give them top marks for both the service provided and the pricing; everything seemed reasonable and well worth it.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your fantastic experience with us, Michael! We're thrilled that our representative effectively helped find the best coverage for your needs. It's our priority to ensure clarity and transparency, so we're thrilled that you found everything straightforward and well-explained. We appreciate your recommendation and are excited to continue serving you. If you ever need assistance, feel free to reach out. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed April 29, 2025

    I've seen a lot of commercials of Endurance on TV and liked what they were saying about their warranty. With the new truck here, I'm probably going to need it. So, I signed up with them. I spoke to a guy named Dennis and he was really good. He explained everything on the papers, spoke to me about things I didn't understand, and I could hear him flipping the papers as he was telling me everything.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Angela. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to having you as a client for many years to come.

    - Endurance

    Customer ServiceClaims HandlingCoverageTechPriceMaintenanceStaffBilling

    Reviewed April 29, 2025

    I purchased a warranty but before the 30 days of the purchase my Auto was totaled so I called to cancel my plan and was told, "No don't do that, you can be paid $1200 when you have an active warranty and your vehicle is totaled." I continued to make payments on my Taho I punched next. After three months my AC needed a new switch. I got a list of repair shops and began to call. I found one shop willing to work with Endurance problems every time with them. The shop said claim denied because my auto warranty was for a Avalanche. I called many times to resolve this but had no luck. Went to my bank and ask for the charges to be reversed so the bank rep called Endurance and explained who she was and why she was calling and ask the Endurance rep to verify the policy and the rep told her I owned a Taho but as soon as I got back to the repair shop it changed back to an Avalanche. Never got it repaired or any of the $1200 for the totaled auto.

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    Endurance Warranty
    Response from Endurance Warranty

    We’re sorry to hear about your experience and the frustration it’s caused, Wendell. At Endurance, we aim to resolve every claim as quickly and fairly as possible within the terms of your contract. Please email us at feedback@endurancedirect.com and we’ll review your case to see what we can do to make things right. We appreciate your patience and feedback, and we’ll work to resolve this to your satisfaction.

    - The Endurance Team

    MaintenanceCoverage - Components

    Reviewed April 28, 2025

    We submitted our vehicle for repairs and we were denied. The rear differential gears are locking on the inside and it needs to be replaced. Company is saying it is regular wear and tear and denied it. We submitted evidence that we maintained the fluids as recommended. And followed all other maintenance on the vehicle. They cannot give us a good reason for the denial except that it is regular wear and tear. Not recommending this warranty company to anyone anymore.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Alma. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.

    Thank you,

    - Endurance

    Customer ServiceCoverageStaff

    Reviewed April 28, 2025

    They input the incorrect mileage and never corrected it after showing proof of the correct mileage and a Carfax report. I was given the runaround for months and eventually had to sue them. Customer service is nice until there’s problem. Each time you call the representative would say something different. With all the detailed information submitted they never corrected the problem.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Vanessa. We’re sorry to hear about your experience and understand how frustrating it must have been to deal with inconsistencies and delays, especially after providing documentation. That’s not the level of service we aim to deliver. We take feedback like yours seriously and are committed to improving our processes to prevent situations like this in the future. If there’s anything you’d like to discuss further, we’re here to listen and help.

    - Endurance

    Verified purchase
    Customer ServiceStaff

    Reviewed April 28, 2025

    So far have got Endurance as the warranty of choice. Chose another warranty company first. However, believe that the experiences in the future with endurance will be a much better investment for the vehicle that to be good a good steward of rather than the first one.. Thank you, endurance for a good customer service person. That has helped me to decide with you.. Blessings… May God bless you all…

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    Endurance Warranty
    Response from Endurance Warranty

    Hi there. Thank you so much for sharing your positive experience with Endurance! We're thrilled that our customer service team has made a favorable impression on you, and we're excited to support your vehicle needs moving forward. If there’s anything else you need or other questions arise, don't hesitate to reach out!

    - The Endurance Team

    Verified purchase
    CoverageStaffRates

    Reviewed April 26, 2025

    Yes I would recommend you guys insurance. The representatives are very friendly and very helpful. They're interested in your concerns. And very willing to assist you professionally. At this point I have not had to use Endurance yet however I'm glad to know that I have the coverage on my vehicle in the event that I needed is there for me.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Kimerly. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

    - Endurance

    Customer ServiceCoverageStaff

    Reviewed April 25, 2025

    Good afternoon, I called in to Endurance today to verify my coverage. I had the pleasure of speaking with Tionna. She was extremely polite and professional. Tionna was able to verify, and confirm all of my info, and questions in a timely manner. I believe she is an asset to your company and deserves recognition for her performance today. Thank you, Endurance and especially Tionna.

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    Endurance Warranty
    Response from Endurance Warranty

    Sean, thank you for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - Endurance

    Customer ServicePriceBillingHonesty & Transparency

    Reviewed April 25, 2025

    Well my warranty with endurance expired I did not renew because I knew I would be ripped off again charging too much. My mom has endurance and will not be renewing her warranty when it runs out. My mom hays some repair work done on her vehicle. While also it took almost an hour to get someone to answer the phone Endurance told her they will pay 800.00 dollars. My mom had to foot the rest of the bill paying 2,000.00 dollars. The commercials are lying to you people. Do what I did. Get an emergency credit card and use it if you need it for any breakdowns. It's cheaper.

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    Endurance Warranty
    Response from Endurance Warranty

    W, we’re sorry to hear about this experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely,

    The Endurance Team

    Reviewed April 25, 2025

    This is the first time I take my time to give a BIG NEGATIVE. To a company. Recommended by someone that right now is also dissatisfied with this company. Please keep your money for a better use than just giving away to ENDURANCE WARRANTY.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello Cesi, thank you for taking the time to write to us. We’re sorry to hear about your experience. Would you please reach out to us at feedback@endurancedirect.com about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.

    - Endurance

    Verified purchase
    CoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffRental Car

    Reviewed April 24, 2025

    Very informative and gave me great break on plan. Very happy with my plan and will save me lot of money if something happens to my truck. The person was very nice and helpful on the right plan to get. You can take your vehicle any place that have certified mechanic in the USA. Looking forward to using plan that has towing, car rental and tire replacement or fixed your tires. There is a 30 day waiting period and you have 30 days to cancel for 100 percent refund.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Samuel. We're so happy to hear that you're happy with your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Contract & TermsTechPriceRental Car

    Reviewed April 24, 2025

    HORRIBLE from Claim 1. They worked at a snail's pace, costing me an arm and a leg in rental car fees. Then, they didn't approve what they were going to approve in time for me to get my truck before leaving on vacation. Now I have NO IDEA how I will be able to get to work, let alone get out there to the shop to pick it up.

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    Endurance Warranty
    Response from Endurance Warranty

    Bo, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

    Thank you,

    The Endurance Team

    Profile pic of the author.
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed April 24, 2025

    Updated on 05/05/2025: Do Not even consider buying an extended warranty with Endurance! I purchased one over 18 months ago and after paying over $1900 my first claim has turned into a disaster. On April 24th I had a noise that my dealership has confirmed to be axle wheel bearings in the rear differential. I was told it had to inspected by a third party, and completed within 24-48 hours. 68 hours later it was inspected but the adjuster said it was not properly inspected and another inspector is now required. I’ve no idea at this point when this will happen. I’ve been without my vehicle now for 8 days without any repairs or resolution. To add to this debacle, I’m paying out of pocket for a rental. My advice, purchased an extended warranty from the dealership so repairs will be covered and in a timely manner.

    Original Review: Denied coverage, said that the rear axle bearings aren’t covered. Service advisor called to verify the correct verbiage. Now we have to wait to hear from a 3rd inspector with an unknown schedule. Customer service was so inept that words cannot describe. DO NOT purchase an Endurance warranty.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, William. We understand how a denied claim can cause stress, and we’re here to help. Please contact feedback@endurancedirect.com with your coverage plan number. We can review the situation together and find the best way to assist you moving forward.

    - Endurance

    CoverageStaff

    Reviewed April 24, 2025

    The rep I spoke with this morning she answer all questions, very knowledge about my policy. The rep made me very happy. Been a customer with Endurance, I love the outstanding job she did. The only thing I have to say bad about Endurance Warranty, I wish your company would cover hands blue models for car radio. Customers like me who have a older car that have lots of models inside their vehicle, also I wish your company covers EGR valve. All in all endurance warranty been a good investment for me ever since I had them with my first car. Keep up the great job. Please try to have a bit more coverage for older cars. Thank You 👍

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Micahael. We’re thrilled to hear that our representative provided exceptional service and answered all your questions! We appreciate your feedback about coverage for older car models, and we will continue striving to accommodate all our customer's needs. Should you have any further requests or suggestions, don't hesitate to reach out.

    - The Endurance Team

    Tech

    Reviewed April 23, 2025

    I contacted the company to terminate my contract. I had the opportunity to be assisted by associates Tamara and Kim. Kim explained benefits of maintaining this contract and highlighted information I failed to consider. Upon digesting this information I reconsidered my position. Talking with Kim reminded me of why I initially obtained this service. Thanks Kim for assisting me today. BRAVO ZULU! IYKYK

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    Endurance Warranty
    Response from Endurance Warranty

    We’re glad to hear our team was able to assist and find a solution that worked for you, Frank! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help.

    Sincerely,

    The Endurance Team

    Customer ServiceCoveragePunctuality & SpeedBilling

    Reviewed April 23, 2025

    Warranty has been good, and has covered what was needed so far no issues. Calling for information was quick and easy. Thank you Rodney. He made it easy to get all the information I needed and to change my payment information.

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    Endurance Warranty
    Response from Endurance Warranty
    Hi, Mel. We appreciate the kind words and are glad we could provide you with a positive experience!

    - Endurance

    CoverageStaff

    Reviewed April 23, 2025

    I recently had an issue with my policy and coverage gaps. However, my account Mgr. **, was very patient, kind, and informative in answering my questions and doing a side by side comparison with competing warranty company coverages.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for leaving us a review, Lady AJ. We're so glad our team was able to answer all your questions. If there's anything else that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    Thank you, The Endurance Team

    Verified purchase

    Reviewed April 23, 2025

    I've just begun with Endurance and the person who provided me with the information and signed me up was fabulous to work with. So far, so good! I look forward to a similar great experience whenever I may have a claim. I had looked up reviews and found all very positive reviews for Endurance. Of particular importance to me was the fact that you handle all customer contacts including claims. You truly serve your customers.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your enthusiastic feedback, Nancy! Our top priority is quality customer service, and we are ecstatic that we met that mark. We truly appreciate having you on board and are excited to assist you whenever you need us.

    - The Endurance Team

    Contract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed April 22, 2025

    I purchased an Endurance warranty for my car after replacing my brakes and tires, as my car is getting old and repairs are getting expensive During the purchasing time, they asked for my car mileage and gave car mileage number, and after 3 months, my A/C stopped, and it is not cooling the car and check engine light started and took my car to the shop and they submitted an estimate then they asked my proof for my miles document a week before or after the purchase date lucky that I have document because day before purchase I did tire replacement did a Uber and submitted the document. Later they said they gonna send inspector to inspect the car to check all the claimed items are correct then inspector submitted a report stating all are accurate in claim.

    Now again they are asking to tear down the A/C component to see if there is rodent damage to internal component (if outer components has rodent traces then it makes sense to request that outside is clear and there are no traces of rodent, how can rodent enters inside with out leaving the entry traces outside unless rodent have some super natural powers). Now repair shop says if that part is teardown and claim don't get approved then I have to pay out of pocket for repair which will cost me 3200$. This company is just trying to extend the time so that customer gets frustrated and completes his repair by own money. This is not a real claims payment company. This is the first time I am working with such a type of company. Please don't go with them.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your feedback with us, Samba. We're sorry to hear about the challenges you've experienced. Ensuring a smooth and transparent claims process is very important to us, and we apologize for any frustration you experienced.

    We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    - The Endurance Team

    Customer ServiceStaff

    Reviewed April 22, 2025

    I had to call to make a change to my banking info. The Customer Service person was polite & helpful & she told me she would get it done & she did & I received an email confirming the transaction. Thank you, Endurance!

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    Endurance Warranty
    Response from Endurance Warranty

    We're thrilled to hear you had a great experience with our team, Esperanza! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Customer ServiceStaff

    Reviewed April 22, 2025

    I received outstanding customer service from Monicia **, who was patient and understood my concerns, and provided a solution. She is very professional, articulate, and a true asset to the Endurance organization.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Chris! We look forward to have you as a customer for many years to come!

    - Endurance

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed April 22, 2025

    My process of my claim began on March 23 2025 and today is April 22 2025 and no resolve in site except million excuses. I'm a senior and I need my vehicle and these people don't care. They have called me twice once requesting oil change records and we emailed them. 2nd time telling me we are working on it. Almost a month and still working on it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Rizwan. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Please reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.

    Thank you,

    Endurance

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 22, 2025

    The young man who assisted me in making my decision was great. Between my wife and I we have about 45 years of sales experience (professional training and coaching/teaching). And I would have loved to have had him as a staff member. Please let this be known to his superiors.

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    Endurance Warranty
    Response from Endurance Warranty

    Leon, thank you for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    - Endurance

    TechPrice

    Reviewed April 22, 2025

    I purchased a contract in 2023 paying a high fee. Thinking I would be treated fairly. Not! I have paid over 4,000 dollars. Car broke down got a tow in to the mechanic and once it was diagnosed the dealership contacted Endurance and they denied the claim. This company is a big scammer and should get what’s coming to them. It’s not fair to take people money the way they do. They only paid 1,500 on claims. I just thank God I didn’t finish paying this contract to be ripped off like this. They should be investigated.

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    Response from Endurance Warranty

    Hi Sophia, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    Thank you, The Endurance Team

    PricePunctuality & SpeedStaffBilling

    Reviewed April 21, 2025

    Magaly a representative for Endurance warranty was very helpful patient courteous and professional and I am thankful for the 10-day grace period for payment. My experience went well and I was able to make a payment without any late charges.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your review, Michael. We will share this with our customer experience team to let them know to keep up the good work!

    - Endurance

    Customer ServiceTechStaff

    Reviewed April 21, 2025

    I was pleasantly surprised of Rodney's professionalism and great customer service skills. I did not have my contract pulled up. He was more than happy to review my contract to check my repair eligibility.

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    Endurance Warranty
    Response from Endurance Warranty

    We're thrilled to hear you had a great experience with our team, Michele! If you have any further questions about coverage, don’t hesitate to reach out. We're here to help!

    - Endurance

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaff

    Reviewed April 20, 2025

    My vehicle's existing warranties were expiring, and with my truck having quite a bit of mileage on it, it seemed like a sensible move to cover potential upcoming issues. I saw the advertisements on TV for Endurance Auto Warranty which led me to check if it was worth the investment. The coverage offered felt quite comprehensive, similar to what you'd get if you purchased a use coverage for a vehicle at a dealership. It mirrored a bumper-to-bumper policy excluding common items like brakes and tires, which no one typically covers. Impressively, they cover almost everything linked to the vehicle’s computer system. The only thing mentioned that wasn't covered was heated seats, presumably due to their standalone wiring.

    When I called to inquire, there was no incentive offered, but the peace of mind it promised was compelling. The representative I spoke with was top-notch, providing good information and details that made the signup process pleasant. He turned what could have been a tedious conversation into a nice interaction. Thus far, my experience with Endurance Warranty has been smooth— everything went well during signup. Though the true test will be when or if I'll have to make a claim, it was reassuring to have everything explained transparently and efficiently.

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    Response from Endurance Warranty

    Hi, Amanda! We appreciate you taking the time to provide detailed feedback about your experience with Endurance. It’s great to hear that the coverage we offer met your expectations and that our representative was able to make the signup process smooth and enjoyable for you. Your peace of mind is our top priority.

    Should you have any questions in the future, don’t hesitate to reach out. We’re here to assist every step of the way.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsBillingRates

    Reviewed April 20, 2025

    Had good customer service when requesting a quote, initially purchased a policy, but then subsequently decided not to keep the policy. Spoke with a manager to cancel the policy. He pointed out the benefits of Endurance and offered me a further discount. I was still not interested in keeping the policy. He did not pressure me to keep it and agreed to refund me the first month's payment.

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    Response from Endurance Warranty

    Reeves, we're sorry to hear that you canceled your coverage. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. Your satisfaction and peace of mind are our top priorities.

    Sincerely,

    The Endurance Team

    Verified purchase
    CoverageTechPunctuality & SpeedBilling

    Reviewed April 20, 2025

    My truck’s warranty was nearing its expiration and the service adviser at Sarasota Ford recommended Endurance as a reliable choice, citing their past positive experiences. The sign-up process was quite straightforward—I provided my truck’s details, completed some paperwork, and everything was sorted by the evening. Although the warranty only kicks in 30 days post-sign-up, I quickly received all my documents.

    The coverage offered is comprehensive and spans up to four years or 170,000 miles, with added perks like free towing and roadside assistance. Even though I'm content with my insurance company’s services for roadside assistance, it’s reassuring to know Endurance includes these features.

    Payment was seamless, with monthly deductions made directly from my bank card. The experience thus far has been smooth and efficient, and based on my inquiry and research, I’d certainly recommend friends and family consider Endurance as a viable option if they’re exploring warranty providers.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your detailed review Chuck! We're thrilled to hear that your sign-up process with Endurance was straightforward and that you're enjoying the comprehensive coverage and benefits we offer.

    We appreciate you recommending us to friends and family. Should you have any questions or need further assistance, please feel free to contact our team—we’re here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed April 20, 2025

    ** Please call me **. I want to add another car also I want to know if you do motorcycle insurance. My name is Reginald **. Atlanta Georgia. It was great service on my 2017 GMC Yukon. I also have it on a 745 Bmw. I would love to put it on my motorcycle.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you so much for your positive review, Reginald! We're thrilled to hear that your GMC Yukon and BMW are both protected by Enduance. Unfortunately, we do not offer coverage for motorcycles at this time, but we would be more than happy to provide you with a free quote for your third vehicles.

    When time allows, please give us a call at 1-866-432-4443 and our team will be more than happy to assist you. We're here to help whenever you. need us.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed April 20, 2025

    Was told we would send paper copy of all information on policy & copy of card since we only have our logins for information and copy of our cards, nothing as of today April 19, 2025. Everyone we have talked with has been very kind and helpful. Look forward to many years help in future.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your patience and for taking the time to write this review, Larry. We're thrilled to hear that our team has been kind and helpful. We apologize for the delay in providing your paper documents and card copy, and we'd be happy to look into resolving that for you. Please send us an email at feedback@endurancedirect.com, and we will make sure you receive all the necessary information.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed April 19, 2025

    I looked into acquiring an auto warranty because my coverage expiration was approaching for my 2021 vehicle. I landed on Endurance Auto Warranty for this need. The process of obtaining the warranty was straightforward, taking about 20 minutes to complete. I was walked through it by a representative, and everything was explained clearly.

    For my needs, I opted for a full coverage plan, which seemed to offer reliable protection. Although I haven't tested it with a claim yet, it's reassuring to know I can make one immediately if necessary. If a friend or family member asked, I'd tell them it's a worthwhile investment. The setup was easy, and I felt confident with my choice.

    Overall, I feel satisfied with Endurance Auto Warranty so far, though I'm eager to see how their services hold up when I actually need to use them.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience with Endurance, Claudio. We're thrilled to hear that the sign-up process was clear and straightforward and that you're finding peace of mind in your coverage choice. If any questions as you continue your coverage, don’t hesitate to reach out.

    We appreciate your confidence in Endurance and look forward to providing you with excellent service for many years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed April 19, 2025

    Endurance Auto Warranty had engaging TV commercials, especially the one with the memorable old lady who advises, "Let Endurance pay for it." When my premium extended warranty for my 2018 Mazda was about to expire, I went online to gather more information. Consequently, I started receiving emails and texts, which I initially blocked since I wasn't ready to decide yet.

    However, Tom at Endurance managed to get in touch with me and provided detailed and informative assistance. He shared the company's history and looked up Mazda models similar to mine, explaining common issues they face, which reassured me and made me feel more comfortable with the decision. It was useful to know that I could probably drive up to 200,000 miles without major concerns. With Tom's help, I enrolled in the premium plan, costing $167 a month for three years, followed by two years at no additional cost, plus an extra 60,000 miles for my car.

    Overall, enrolling was a straightforward and efficient process, facilitated entirely online. Tom also helped me weigh the differences between CarShield and Endurance, which reinforced my belief that Endurance was the smarter choice. If friends or family were to ask me about my experience, I'd tell them it was very easy and that I received all the necessary information promptly.

    I rate my experience with Endurance at a 5, and I've already recommended their service to a friend. The customer service and the cost of doing business with them both deserve a high score.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your fantastic experience with us, Raina! We're thrilled to hear how our team's dedication and expertise made a significant impact on your decision to choose Endurance. Helping you feel more confident and informed is our top priority.

    If you have any questions, we are always here for you. We appreciate your recommendation and look forward to supporting you and your vehicle for years to come.

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsClaims HandlingCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingTransparencyHonesty & TransparencySales TacticsRental Car

    Reviewed April 19, 2025

    I am writing to formally submit a complaint regarding my experience with Endurance Warranty Services, which I believe engaged in misleading sales practices and made a bad-faith effort to deny legitimate claims under my vehicle service contract.

    Misrepresentation During Sale: The sales representative employed high-pressure tactics by emphasizing the potential high costs of repairs and maintenance beyond 100,000 miles, and assured me that these concerns are covered under their service. The contract was finalized over the phone, and only after the verbal agreement and payment transaction was complete was, I provided with a copy of the agreement for review. They tell you there's a 30 day Money back guarantee but the contract is active only after 30 days and a 1000 miles driven.

    Unfair Claims Practices. Delay Tactics: I was told I could not receive a rental vehicle until a claim was approved, even though the process for it to be signed to an adjuster to start the inspection itself could take 24–48 hours. So, you can be stuck paying for a rental out of pocket... if they even approve it

    Omissions: When you call to cancel then they finally want to hand you over to your account manager who places the burden on you for not understanding the legal and mechanical language of the contract because if your claim doesn't fall within THEIR guidelines then it won't be covered. This behavior demonstrates a lack of transparency and integrity, and suggests a systemic practice of misleading customers and denying valid claims.

    Outcome: I’ve now paid $175/month for over four months ($697.28) for my contract with no meaningful benefit. After three weeks, I was left without a decision, without a rental, and with a repair bill (approx. $4,000) and escalating rental car expenses ($2176.90). I ultimately canceled my warranty due to a total loss of faith in the company. Rather than addressing my concerns, the company representatives simply asked me to “wait and see.”

    Conclusion: I believe this company engages in systematic misrepresentation and bad-faith claims practices. The sales process is deceptive, the contract terms are unclear or purposely omitted, and the claims process is built to exhaust customers into cancellation or accepting denial. The only scenarios you have with this company is to not get their service and pay for your own repairs or what they wish for is for you to get their contract. Get denied and still pay for your own repairs.

    I am requesting a full refund of the payments made to Endurance, rental expenses, and an internal investigation into this matter. If I do not receive a satisfactory resolution, I am prepared to escalate this complaint to the Better Business Bureau (BBB), my state Attorney General, and a consumer protection attorney.

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    Response from Endurance Warranty

    Thank you for bringing this to our attention, Jeremy, and we're sorry to hear about your experience. Our goal is to provide valuable coverage and exceptional service to all of our customers, and feedback like yours is crucial in helping us improve. We'd like the opportunity to better understand the specifics of your situation so we can address your concerns directly. Please email us at feedback@endurancedirect.com with your details, and we'll do our best to help resolve this issue promptly.

    Thank you,

    The Endurance Team

    Customer ServiceStaffHonesty & Transparency

    Reviewed April 18, 2025

    I found him to be very knowledgeable and helpful. He was honest with me and told me when to call him back if I didn't receive the information I requested. All in all it was a good call and I hung up feeling like my needs were met.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Lee Ann. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future! - Endurance

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffTimeliness

    Reviewed April 18, 2025

    I needed extra assurance for my vehicle, which had exceeded 100,000 miles with its previous warranty expired. I initially heard about Endurance through television commercials and received informative mailings, which made a compelling case for their services. Despite seeing another company's advertisement featuring a well-known actress, I felt more confident with Endurance's clear communication and comprehensive plan for older cars.

    The sign-up process was smooth and straightforward, akin to "123." The representative I spoke with extended the benefits, explaining details about the mileage while being professional and well-informed. There were no significant obstacles in securing the warranty, which was reassuring. Endurance offers appealing perks like roadside assistance, adding to the security of having the warranty. While I received my contract documentation surprisingly fast, around noon the next day, which allowed me to review its details thoroughly.

    I would definitely recommend Endurance Auto Warranty to a friend, emphasizing the ease of joining and the simplicity of the process. It was a testament to how efficiently everything was handled, all within a short call. Although I hope not to use the warranty soon, it's vital given that I have a cherished car and prefer to keep it rather than purchase a new one.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Terry. We're thrilled to hear about your exceptional experience with Endurance. It's great to know that our team's clear communication and our comprehensive plan provided you with the peace of mind you were seeking. We'd also like to thank you for recommending Endurance to your friends! We're here to support you and them anytime.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRates

    Reviewed April 18, 2025

    My vehicle was out of warranty. And I needed to find something to make sure it stays under warranty. After doing some research, I narrowed my choices down to two providers. I intended to contact both, but Endurance Auto Warranty was the first company I called, and they checked off everything I was looking for. They offered a comprehensive coverage plan, giving me everything I needed plus additional coverage. I was so impressed with their service that I'd recommend anyone start with Endurance before looking elsewhere. The customer service experience was exceptional, making it easy to set everything up. The pricing was surprisingly much less than I anticipated, which was a pleasant surprise.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Diana. We're so happy to hear that you're satisfied with your Endurance coverage plan and that our team provided you with exceptional customer service! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Customer ServiceClaims HandlingCoveragePriceRefunds & PayoutsMaintenanceStaff

    Reviewed April 18, 2025

    I don’t know if they’re totally true about saying that they help repair your car if it’s thousand dollars worth of damage because I just recently purchased a car, I put this extended warranty on my vehicle and they did the inspection and this and that. They called me and told me first that it was a limited warranty and I had to pay some out-of-pocket because I need a whole new engine. And now I just got a call today saying that they denied my claim saying too much combustion in the engine and I guess from idling but if you’re driving a used vehicle there’s going to be combustion in the engine.

    I haven’t had the car six months not even a year so I got this thinking my warranty is up Soon and now my whole engine is broken apart because they told me I had to break my engine apart so they can check on what happened internally. Now I’m stuck with a car paying a note Insurance, my engine is broken apart and they won’t help me and paying for this extended warranty. I’m a very upset customer with this company, with the company that I bought the vehicle from and everything so think twice.

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    Endurance Warranty
    Response from Endurance Warranty
    We sorry to hear about your experience, Shanee. Ensuring that our customers are well taken care of is important to us, and your feedback is taken seriously.

    We would like to investigate your concerns further. Please contact us at your earliest convenience by emailing us at feedback@endurancedirect.com with your coverage details so we can see what we can do to make things right.

    Thank you for bringing this to our attention.

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsCoverageSales & MarketingStaffBillingRates

    Reviewed April 18, 2025

    I've decided to try Endurance Auto Warranty after receiving constant mail advertisements and a direct call from them. I initially became curious because I hadn't had a warranty for quite some time and felt it was necessary to be prepared for any mechanical issues with my vehicle. When they called, I conveniently had an Endurance card in front of me, guiding my decision to sign up.

    The representative who assisted me was incredibly nice and thorough, taking the time to ensure I understood the coverage I was getting. Although I haven't had to use the warranty yet, I feel quite confident that I'm well covered with their comprehensive plan.

    In terms of their service, I felt they were very thorough and explained everything clearly, so I'm very satisfied. If I had to rate my experience signing up and the peace of mind it provides, I would confidently give it a top score. I'm not currently aware of any areas needing improvement; they handled everything excellently and made me feel secure.

    The only small concern was whether I'll receive a monthly bill, as I don't recall the specifics of the billing agreement. I plan to reach out to their customer support to clarify this since I prefer receiving paper statements.

    Overall, my experience with Endurance Auto Warranty has been positive, and I'm pleased with the support I've received.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Sandra. We're thrilled you've had such a positive experience with Endurance! It’s great to hear that our service exceeded your expectations and that our representative provided thorough guidance.

    Regarding your curiosity about monthly bills, we encourage you to reach out to our customer support team, and we’ll be happy to provide any clarification you may need.

    Thank you once again for choosing us; we're here for you anytime!

    - The Endurance Team

    Customer ServiceClaims HandlingCoverageStaff

    Reviewed April 18, 2025

    I haven't used Endurance yet because I am on my 30 day trial period so I can't have an opinion regarding coverage and how well they do honoring coverage. I chose Endurance based on reviews, I hope not to be disappointed. My car is running fine, technically, I don't need it, but it is better to have a peace of mind. I am leaving five stars because customer service is great so far. I just made a phone call to ask a couple of questions regarding coverage and the person who answered my call was very helpful and courteous. If they offer the same customer service quality when people file a claim I would feel that choosing Endurance was a very good choice and that it will be a great experience. I am happy to be a member. So far so good.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your thoughtful review, Roberto! We're thrilled to hear that you've had a great experience with our customer service so far. Please feel free to reach out at any time if you have further questions or need assistance. We appreciate your five-star rating and are excited to have you as part of the Endurance family!

    - The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedMaintenanceStaffBillingRatesCoverage - Components

    Reviewed April 18, 2025

    Endurance Auto Warranty offered coverage for my high-mileage vehicle. It was an older car, over 150,000 miles, which many companies typically wouldn't cover. I learned about them through a commercial on Fox News and decided to give them a try.

    The process was pretty straightforward. The representative I dealt with was helpful in explaining the policy terms, the length of the contract, and setting up an automatic draft payment. Something that stood out was the requirement I had to wait 30 days or cover 1,000 miles before making any claims, which ensures that new policyholders aren't just looking to fix pre-existing issues.

    I opted for their bumper-to-bumper coverage, which, aside from expected wear and tear items like brakes and tires, covers essential components like the powertrain, electrical systems, and suspension. As for oil changes, particularly since my vehicle requires specific, more expensive oil due to being a diesel BMW, I was told that as long as it's done by a certified mechanic, they'd cover it. This is something I'll confirm soon, once the initial waiting period is over.

    While I haven't filed a claim yet, the setup experience has been positive. The initial customer service interaction was smooth and I rated it highly. The pricing seemed fairly competitive for the coverage provided. Overall, I’m hopeful that the service will be dependable when I eventually need to use it. For now, based on my experience, I would recommend Endurance to friends exploring auto warranty options.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Theodore! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that you found the sign-up process to be straightforward and appreciate your vote of confidence! We're always here to support you!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaff

    Reviewed April 18, 2025

    Signing up with Endurance was straightforward, thanks to a very helpful and polite representative who answered all my questions. I opted to cover my 2013 Dodge Caravan with them. The plan options and costs seemed reasonable to me.

    Initially, I was skeptical about auto warranties often seen on TV, but my son reassured me of his positive experience with it. He used the warranty once and shared that it was effective. Although I don't recall the specific incident, his satisfaction influenced my decision to go ahead with Endurance.

    Overall, my experience with purchasing the warranty has been positive, although I haven't had a chance to use the warranty myself yet. I am happy to recommend Endurance based on the peace of mind it offers.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star review and for recommending Endurance, Catherine. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

    Profile pic of the author.
    Verified purchase
    CoverageTech

    Reviewed April 18, 2025

    I was warned by my husband not to purchase the warranty because they couldn't be trusted. My car requires a new torque converter which is covered by the contract. They refuse to pay because I am unable to produce a receipt for a service that was done BEFORE I signed the contract. However, they also refused to cover a similar service for my daughter and she actually had the receipt for the service citing the service must have been done wrong. Their goal is always find a reason not to pay. Very disreputable.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joanne. We’re sorry to hear about your experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.

    Sincerely, The Endurance Team

    Verified purchase
    Customer ServiceTechPriceStaffRatesTransparencyValueRental Car

    Reviewed April 18, 2025

    The Endurance salesman I worked with, Nicholas, impressed me with his thorough explanation and convincing pitch.

    The program officially started on April 2nd and there were several perks included, such as rental car benefits and towing, which added great value to the package.

    Nicholas provided exceptional customer service, and I rated my signup experience a 5. The price also seemed reasonable for my budget.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Abel. We're happy to hear that our team provided you with exceptional service and appreciate you rating your signup experience 5-stars!

    - Endurance

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 18, 2025

    Their price point of Endurance was appealing to me. The signing-up process was straightforward and hassle-free. The customer service was excellent; the rep was well-informed and addressed all my questions effectively, making the process easy to follow.

    However, I have yet to receive the detailed paperwork of my warranty via email. While I've been notified of the purchase, the complete documentation hasn't come through, prompting me to consider reaching out to them for clarification. So far, the whole experience has been positive - seamless and pleasant, with the team's friendliness and efficiency leaving a good impression.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Monica. We're thrilled hear about your positive experiences with our team and sign-up process. Regarding your contract information, we recommend checking your spam or junk mail if you do not see it in your inbox. If you still can't find itt, we will be more than happy to resend it to you!

    Thank you for being a part of Endurance!

    - Endurance

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed April 18, 2025

    Endurance Auto Warranty has high ratings online. I discovered them through a Google search, and they appeared to be highly recommended in the market, which influenced my decision to go with them.

    The purchasing process was quite smooth, with the customer service team helping me reach a point that satisfied my requirements, despite it costing a bit more than my previous warranty. One disappointment, though, was that they wouldn't cover my Freightliner Sprinter van, which was a bummer since it's an essential part of my vehicle collection.

    Although I've only had the warranty for a short time and am still under 1,000 miles, my initial experience with the purchase itself has been satisfactory enough to give it a 4. However, since I haven't fully used the warranty yet, I can't provide more significant feedback. It's been a few weeks, and I'll have more to offer once I've had the warranty for a longer period. I wasn't compensated for leaving this review, and my comments are based solely on my initial purchase experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Terry! We're so happy to hear that you're satisfied with your Endurance coverage plan and we appreciate you taking the time to leave us a review. We're sorry we couldn’t cover your van. We will share this feedback with our customer experience team as we are always working to improve our offerings.

    Best,

    The Endurance Team

    Verified purchase
    Customer ServiceClaims HandlingCoverageSales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 18, 2025

    Endurance Auto Warranty was the first company I came across when searching for an auto warranty. I initially obtained a quote online and shortly after, I received a follow-up call from them. Even though I wasn't entirely familiar with the coverage options, the representative I spoke with was incredibly helpful and walked me through the details, leading me to opt for full coverage.

    Signing up with Endurance was straightforward, and I would say the process was quite easy. If asked by a friend, I'd definitely recommend Endurance due to this simplicity. Although I haven't had to file a claim yet, I'm comfortable knowing the terms are clear, and there's no waiting period specified for filing one.

    Reflecting on my overall experience, from the sign-up process to customer service, I feel confident in highly recommending them. In my interactions, the customer service was consistently supportive and of high quality. Plus, the cost for their services seems reasonable to me.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Aaron! We're glad to hear that the sign-up process went smoothly and that you feel confident in recommending Endurance. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffBillingRates

    Reviewed April 17, 2025

    Initially, I thought of going with CarShield because of numerous advertisements I received. However, a TV advertisement for Endurance caught my attention, prompting me to call and inquire further. The representative I spoke with was very helpful, clearly explaining the details, which ultimately led me to go with Endurance.

    The sign-up process was smooth. Although I had to make an upfront payment and I'm currently in the waiting period before the coverage actually starts, it has been a straightforward experience. The pricing isn't cheap, but considering car payments, insurance, and the potential for things to go wrong as a car ages, it seems justified.

    I did have some queries about specific coverage, such as whether brake components aside from brake pads are fully covered, and about the procedure for needing a tow if the car breaks down. While those specifics weren't clear from the conversation I had, I understand such details depend on the individual policy.

    Overall, I'm satisfied with my decision to choose Endurance, and I believe the service I received during the sign-up process was commendable.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your feedback, Diane! We're pleased to hear that you had a positive sign-up experience with Endurance and that your satisfied with your decision. If you have any further questions, please don't hesitate to reach out to our support team. We look forward to continuing to provide excellent service!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed April 17, 2025

    My experience with the Endurance customer service was notably positive. Ladarius, the sales representative, was exceptionally helpful and patient. He explained every detail of the coverage thoroughly, ensuring I understood what was covered and what wasn't. I didn't feel rushed or pressured throughout the call, which made the whole process rather painless. Overall, everything went smoothly, and there was nothing that I felt needed improvement with the signup experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Jeffrey! We're glad to hear that the sign-up process went smoothly and that our team provided you with the information you needed to feel confident in your decision and in recommending us. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingPriceStaffTransparencyRental Car

    Reviewed April 17, 2025

    I first noticed Endurance's advertisements on television alongside similar companies like CarShield. To make an informed decision, I contacted the Better Business Bureau and discovered that Endurance was comparable to the others. However, ultimately, I was drawn to Endurance's offerings.

    I checked out about five companies before settling on Endurance. What truly tipped the scales for me was the comprehensive services they provide, including rental car coverage and towing. The sign-up process was smooth, thanks particularly to the professional and insightful assistance from the representative. His professionalism and thoroughness in answering all my questions, even those I hadn't initially considered, were impressive.

    The extra peace of mind with extended coverage was crucial to me. I drive a 2014 RAV4 with over 100,000 miles, which I aim to keep in peak condition. Having a warranty helps with maintaining it cost-effectively.

    When sharing this experience with a family member, I recommended Endurance to my son-in-law, who has also opted for their service. Furthermore, I previously had CarShield but had issues when they wouldn't cover certain repairs that Endurance did.

    I appreciate Endurance’s reliability. My plan next month is to take advantage of their inspection services to ensure everything in my vehicle is up to date. Overall, Endurance has provided affable service throughout my interactions with them.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience with us, Billy! We're thrilled that you found value in our comprehensive coverage options and that our representative provided exceptional support during the sign-up process. It's a pleasure to provide you with coverage for you RAV4 but appreciate you recommending us to your family. We're also happy to welcome your son-in-law as a new customer as well.

    If you have any further questions or need assistance, don't hesitate to reach out!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed April 17, 2025

    I received a written communication from Endurance about extended vehicle warranty on my car. Also, they put on a across as one of the top extended vehicle warranty providers. I considered two other companies before settling on Endurance, primarily due to their strong online reputation and positive reviews. The representative I spoke to was thorough and clear, explaining all the nuances of the coverage. She made it clear that their plans could provide substantial protection, potentially saving me from significant out-of-pocket expenses.

    I've been told the coverage is quite extensive, up to 150,000 miles or four years, whichever comes first. Endurance's customer service has also been impressive, scoring a 5 in my book. When it comes to pricing, I'd say it's quite affordable as well. While I haven't accessed their online platform recently, my initial impressions were positive—it's serviceable for checking plan details and getting assistance. I didn’t receive any incentives for my feedback; my priority was peace of mind for my family and myself while driving, knowing that unexpected breakdowns could be swiftly handled with my coverage.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Rodney! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's also great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed April 17, 2025

    The representative I dealt with was very helpful and quite knowledgeable about the contract. They were patient in addressing my questions and even worked with me on the pricing, which I appreciated. Although I haven’t had the chance to use the warranty yet, I feel that the coverage offered seems adequate. It's reassuring to have that security, and if anything does arise, I’m hopeful that it will be handled efficiently.

    As this is my first time with an extended warranty, I can't compare it to previous experiences, but I can't think of anything that Endurance could have handled differently. Overall, the signup process was fairly easy and stress-free. I would rate my experience so far quite highly due to the efficient signing-up procedure.

    I look forward to the peace of mind that the warranty might bring, even though, of course, I hope to not need to use it anytime soon. Nonetheless, I am glad to have this coverage as a safety net. If future interactions with Endurance are as smooth as the initial setup, I’ll remain a satisfied customer.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Sarah! We're glad to hear that the sign-up process went smoothly and look forward to providing you with peace of mind for many years to come. If you ever have questions about your coverage or need assistance in the future, we're here to help.

    - The Endurance Team

    Verified purchase
    CoverageTechPriceStaffBilling

    Reviewed April 17, 2025

    I needed an auto warranty because of the car that I bought and the expensive bills if I have to have some work done. I looked at various auto warranties and I picked Endurance. The deciding factor was, crucially, that the policy was accepted anywhere, which is important since I exclusively use Lexus dealerships for my vehicle. The purchasing experience with Endurance was satisfactory overall, though I faced a minor snag. At my age, 82, I prefer having physical materials to review rather than digital copies, which initially caused a bit of frustration. I made it clear that I wouldn't provide any additional information until I had a hard copy, and to their credit, the representative tried to provide that. I'm hoping they are as good as they say they are.

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    Endurance Warranty
    Response from Endurance Warranty

    We greatly appreciate you sharing your experienc, Betty, and welcome you to the Endurance family! We strive to ensure a smooth and satisfactory experience for our valued customers and are committed to continuing to provide you with excellent service!

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingPriceOnline & AppStaffRatesTransparencyRoadside Assistance

    Reviewed April 17, 2025

    The representative I spoke with from Endurance was courteous and gave a thorough explanation of the policy's features. It covers essential aspects like engine, electrical, and transmission issues, and includes extras like tire protection and towing services, which I find beneficial.

    My program is set to begin in May, following my enrollment on the 9th of the current month, and it's set to last for either 48,000 miles or until 2029. Extended coverage was essential because I was concerned about the potential for costly repairs, especially with vehicle prices rising.

    I've already shared this recommendation with a coworker who has a similar truck, albeit diesel. He checked out Endurance after I told him about the benefits through the app, and he ended up enrolling right after filling out an application for a free quote.

    So far, my signup experience was impressive, and I rated it highly, largely due to the support and information provided by the Endurance representative. I'm anticipating a potentially higher rating as I gain more firsthand experience with the coverage.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello,Christopher! Thank you for sharing your positive experience with us. We’re thrilled to hear about the smooth interaction you had with our representative while learning about our coverage options. Providing thorough information and comprehensive coverage options is part of our commitment to support and serve you better.

    It’s great to know you've already recommended us to others, including your coworker! Should there once arise any questions or need for further clarification, please reach out to us. We're here to help!

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed April 17, 2025

    The sign-up process for the coverage was smooth, and the representative I interacted with was knowledgeable and clearly explained the policy details. I appreciated learning about the 1000 miles condition, even if I needed some clarification.

    While I haven't had the chance to utilize the warranty yet, my initial experience with Endurance was positive. I felt reassured by the comprehensive nature of their coverage. If asked, I would comfortably recommend them based on the sign-up experience alone.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience, John! We're thrilled to hear that your introduction to Endurance was smooth and that our team provided all the necessary information. Your recommendation means a lot to us, and we're here to assist whenever you need. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed April 17, 2025

    My car's warranty had expired for my 2020 model, and someone recommended Endurance to me. I was exploring other options at the time but was informed how reliable Endurance is.

    The sign-up process was a breeze; everything was straightforward. The representative I spoke with over the phone was incredibly pleasant, clear, and helpful, making the whole experience smooth.

    Regarding pricing, I found it to be good and quite comparable to my past experiences, like with another company for my previous car, a 2017 model. As for coverage, it seems genuinely excellent based on what they explained they'd cover.

    Overall, my experience with signing up has been great, and I feel confident about the service and coverage provided by Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive feedback, Richard! Our team is committed to providing reliable service and clear communication, and it's wonderful to know you've found our sign-up process straightforward and our coverage satisfactory. Should you have any further questions, feel free to reach out. We're here to support you!

    - The Endurance Team

    Verified purchase
    Punctuality & Speed

    Reviewed April 17, 2025

    I liked the quality and knowing about Endurance Auto Warranty, which was why I went with them. Signing up was straightforward and quick, leaving me satisfied with the process.

    However, when it came to plan options, I noticed there weren’t really any choices. It felt like there was just one plan available—take it or leave it. Despite being new to the service, I hope it proves to be reliable, although I don't foresee needing it soon. Overall, based on my initial sign-up experience, I'd confidently give them a high recommendation.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Rick, thank you for your feedback! We're happy to hear you found the initial sign-up process straightforward and quick. While it may have seemed like there was only one plan offered, that’s because our team recommended the best fit for you and your vehicle. If you have any questions regarding your specific plan, please don't hesitate to reach out. We're glad to have your recommendation!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed April 17, 2025

    Endurance sent me a letter indicating a nearing deadline. I passed the date but I called the number, got the information, and I decided. I believe it's essential for my car, which has always had coverage. The thought of not having a warranty wasn't comforting, so even though I was uncertain about affordability, I knew it was necessary. There were no negatives that I recall with the representative who assisted me and I received the copy of the contract by email.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Olga. Welcome to the Endurance Family and thank you for taking the time to leave us a review! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 17, 2025

    My 2011 car's extended warranty wasn’t serving me very well and upon researching online, I discovered that Endurance Auto Warranty was highly recommended, so I decided to make a switch. When I got in touch with their representatives over the phone, I found them to be extremely knowledgeable about their products. The transition to Endurance was straightforward. They informed me that there is a 30-day waiting period before I could use the warranty, which was clearly stated. Based on the service and the competitive pricing compared to what I was paying before, I’d rate the entire experience at the top level.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for rating your experience with Endurance so highly, Carol! We appreciate you choosing our coverage for your vehicle and look forward to providing you with excellent service for many years to come.

    - Endurance

    Verified purchase
    CoverageStaffRates

    Reviewed April 17, 2025

    I had a positive experience with the Endurance rep who assisted me; they were incredibly informative and knowledgeable. I appreciated this, given that I already have another car insured through them, which also speaks to their reliability. Overall, Endurance has been quite satisfactory with my insurance needs. They truly earned my trust and I would rate my experience with them highly.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, William. We're so happy to hear that you're satisfied with your Endurance coverage plan and appreciate you rating your experience so highly! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    Customer ServiceSales & MarketingStaffBillingEase of UseRates

    Reviewed April 17, 2025

    I looked online to find the best ones and Endurance Auto Warranty was close to another one. I went with them because they had the best rating as far as reviews. When I initially signed up, the customer service was commendable. The representative I spoke with was helpful, making the enrollment process smooth and easy to navigate. However, I recently noticed that Endurance is offering a $300 signing discount, which I didn't receive. This surprised me as I haven't even made my first payment yet. While my overall experience has been positive, this discrepancy concerning the promotion led me to contemplate canceling and re-enrolling to take advantage of it.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Christine. We're delighted to hear about the smooth and easy enrollment process you experienced. We value transparency and understand your concerns about the $300 signing discount promotion. We'd encourage you to reach out to our team directly to discuss this. Rest assured, we are here to assist and ensure you fully enjoy the benefits of your chosen plan.

    - The Endurance Team

    Verified purchase
    TechSales & MarketingPriceStaff

    Reviewed April 17, 2025

    Endurance Auto Warranty has been around longer than other providers. One of my main reasons for looking into an auto warranty was the fear of facing huge repair costs, like those reaching up to $4,000, which I could not afford. The sign-up process was really straightforward. The sales representative I spoke with was a really good guy who easily answered all of my questions, making the experience smooth and trouble-free.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your feedback, Dewey! We're thrilled to hear that your sign-up process was straightforward and that you had such a positive experience with our sales team. We appreciate your trust in Endurance, and we’re excited to continue supporting you. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again!

    - Endurance

    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2025

    The customer service at Endurance was commendable; they guided me through everything smoothly. I found a warranty plan that I liked, especially since my previous warranty was about to expire, making the transition seem like the right choice. I'm pleased with the selection process and service received so far.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi there, Argelia. Thank you for sharing your positive experience with us! We're thrilled to hear that our customer service team provided you with a smooth sign-up process. If you need any further assistance, let us know! We're here to help!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechStaffRates

    Reviewed April 17, 2025

    One of the key reasons for choosing Endurance was its excellent reputation, something my wife pointed out as well. The sign-up process was straightforward, and the customer service representative was knowledgeable and able to answer all my questions effectively.

    I had some concerns about the coverage after attempting to make a claim. My mechanic contacted Endurance to address an issue with my car, but Endurance didn't cover the seal and gasket problems that occurred. Despite this, I would rate my overall satisfaction with the sign-up process positively. However, I haven't fully utilized the warranty yet, which will ultimately determine my satisfaction with the service.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your feedback, Bobby! We're thrilled to hear that your sign-up process was seamless and that you had such a positive experience with our customer service team.

    We appreciate your trust in Endurance, and we look forward to continuing to supporting you. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again!

    - Endurance

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed April 17, 2025

    I had a lot more trust in Endurance Auto Warranty compared to other options like Car Shield. I felt a certain faith in Endurance that they would deliver what they promise. During the sign-up process, the customer service was quite impressive. I initially interacted with Jose, who was extremely knowledgeable and straightforward.

    Having an auto warranty gives me a sense of security, particularly with the vehicle I drive. It's reassuring to know I have coverage, and I feel pretty good about it. If I were to recommend them to a friend, I'd indicate that Endurance stands firm on their commitments. While I haven't filed any claims yet since my policy starts soon, I've heard mixed reviews from others. However, I believe in their promise and hope that the process, should I need it, will be smooth.

    Overall, my experience with Endurance has been positive, especially with their customer service. I'm hopeful they live up to their word when it comes time for coverage, as they've indicated that I can use any dealer for potential repairs.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Tonya! We're thrilled to hear you had a great sign-up experience with our customer service team! If you have any questions about your new coverage plan, please don’t hesitate to reach out to us. We're here to help and look forward to providing you with excellent service for many years to come.

    - Endurance

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 17, 2025

    Having Endurance gives me peace of mind as I prepare for my upcoming road trip to North Carolina at the end of May. The purchasing process was seamless; I was able to get through it quickly by answering the necessary questions without any hassles. Cost wasn't a major concern for me because having a warranty feels essential for road trips in case something unexpected occurs.

    During the purchase, I interacted with customer service and found them to be quite helpful—especially the representative I spoke with.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Keith. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come!

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceStaffRatesFollow-Through

    Reviewed April 17, 2025

    My car is getting on in years, and I thought an auto warranty would be beneficial. When I signed up with Endurance, everything went smoothly. I did not face any issues during the process, and they were able to answer all my questions over the phone, albeit as far as I've asked any so far. They were thorough and ensured I understood the details of the policy.

    Around the time I signed up, another company reached out to try and persuade me to switch, but their offering seemed similar to Endurance’s policy. As for pricing, it was comparable to other providers I checked with, which was reassuring. My plan's coverage sounded satisfactory based on what I was told, and if everything is truly covered as promised, it should meet my needs.

    While I haven't needed to file a claim yet, my experience with signing up has been good. If I were to rate it, I'd likely give it at least a four out of five.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience! We are delighted to hear that your sign-up process with Endurance went smoothly and that our team was able to answer all your questions thoroughly.

    If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    - The Endurance Team

    Profile pic of the author.
    Customer ServiceCoverageRefunds & PayoutsHonesty & Transparency

    Reviewed April 17, 2025

    Endurance lies about what they cover. I have been trying to get my refund back for over 3 months. I have called over the last 3 months and all the say is that they will send it to upper Management. I have never received all call from anyone. Complaint from the person that lives in the state of Kentucky.

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    Endurance Warranty
    Response from Endurance Warranty

    David, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely,

    The Endurance Team

    CoverageMaintenanceStaff

    Reviewed April 17, 2025

    Representative was great and offered me what feels like the best maintenance plan I could get on my 9yr old car. I would recommend them to anyone! I was gonna cancel and they highlighted how their policy was better than a competitor's policy.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Joseph Thank you for recommending us in your review! We’re glad you chose to stay with Endurance.

    - Endurance

    Verified purchase
    CoverageTechSales & MarketingPriceOnline & AppStaffRates

    Reviewed April 17, 2025

    I often saw Endurance’s advertisements on TV, which sparked my interest. When my car's warranty was nearing its expiration, I decided to look into purchasing more coverage. I explored a few options, comparing Endurance with dealers, CarShield, and another company. Ultimately, the deciding factor was getting the right time period and coverage I needed for my truck, especially for potential issues that might arise.

    The process to sign up was smooth because I've been considering it for a while. They seemed knowledgeable and offered what I was looking for, so I committed. While I haven't had to use the policy yet, it adds a layer of security, giving me peace of mind knowing I'm covered if something goes wrong with my vehicle.

    I can confidently rate my sign-up experience with Endurance as excellent. I rate their pricing highly, though I haven’t really explored their website much during my grace period. I'm taking my time understanding the services and necessary procedures to ensure I fully benefit from the coverage. Overall, I'm satisfied with my decision.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our advertisements caught your attention and led you to choose a plan that suits your needs and provides you with peace of mind.

    If you have any questions or need further assistances, feel free to reach out. We appreciate your trust and confidence in us!

    - The Endurance Team

    Sales & MarketingPunctuality & SpeedStaffSales Tactics

    Reviewed April 17, 2025

    Researching extended warranty options once my factory warranty runs out. Found the persistent sales close techniques to be irritating at best - felt like a used car sales approach, not a consultation. Decided not to pursue at this time since I have a few months left on the warranty - and that became yet another attempt for the sales rep to try to close "Why would you wait?"

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for your feedback and for sharing your experience with us, David. We're sorry to hear that your interactions felt more like a sales pitch than a helpful consultation. Ensuring our customers receive the best assistance is our utmost priority. We will be sure to share this feedback with our customer experience team, who is always working to improve our approach. Please reach out if you have further thoughts or require assistance.

    Thank you,

    - Endurance

    Verified purchase
    Customer ServiceCoverageTechPriceStaffBillingRates

    Reviewed April 17, 2025

    I was experiencing ongoing car issues and it was rather expensive. The warranty with Endurance seemed like a secure way to avoid future expenses. It was my oversight—believing my original warranty expired in July when it really ended in January—that really knocked home the need for supplementary coverage after a hefty repair bill. The service team was exceptionally patient and informative, thoroughly explaining coverage and what to anticipate without any issues. Everybody I talked to was very pleasant.

    I appreciated how seamless the sign-up process was, giving me peace of mind even though I haven't yet needed to use the warranty. I do like having tangible paperwork, though they provided me all the necessary documents via email, which ensured I had proof of the contract and everything they promised in writing. I would rate my initial experience with a high score because while I haven't used the coverage yet, the setup was efficient, and the support was reassuring.

    It's more about having that peace of mind that truly encourages the feeling of safety with my car's future. Despite cars not being as reliable as they were back in the day, like when I could drive them effortlessly for over two decades, with Endurance, I'm more confident should anything else unexpected arise.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience and for choosing Endurance, Angie. We're thrilled to hear that our team offered patient and informative support, providing you with peace of mind. Should you have any further questions or need assistance when it's time to use your coverage, don’t hesitate to reach out. We're always here to help.

    - The Endurance Team

    CoverageSales & Marketing

    Reviewed April 17, 2025

    RUN! It’s a scam! Not even joking. The good reviews are fake from friends and family. They will refuse to review the tapes to confirm what you were sold and nothing is covered. Please read the reviews. They are also currently under investigation for their sales practices and wrongfully denying claims.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Jevon. We’re sorry to hear about your experience and appreciate you sharing your concerns. However, we do want to clarify that our reviews come from real Endurance customers who’ve had a wide range of experiences with our plans and service. We value honest feedback and use it to help us grow and better serve drivers across the country.

    We’d also like the opportunity to look into your situation further. If you have a specific concern or claim you'd like us to review, our team is here to help. When time allows, please email us at feedback@endurancefirct.com

    Thank you,

    Endurance

    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed April 17, 2025

    The dealership informed me our previous warranty provider, which they no longer work with, had issues, so they suggested Endurance as a reliable option. Transitioning my Buick's warranty to Endurance was straightforward, with an efficient and knowledgeable representative assisting us. Although the cost is slightly higher than our previous plan, I have peace of mind knowing that if any issues arise, our dealer will handle them seamlessly.

    The experience was positive overall, with good customer service and comparable coverage despite the increased fee. I feel confident in the coverage provided and appreciate the convenience of being able to manage everything through the dealership, making the slightly higher cost worth it.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience, Gregory! We are pleased to hear that transitioning to Endurance was seamless and that you've had peace of mind with our service. If you have further questions or need assistance, feel free to contact us.

    - The Endurance Team

    Customer ServiceCoverageRefunds & PayoutsStaffBilling

    Reviewed April 17, 2025

    It started out good, the lady was very helpful, at first. Well, I try to file a a claim, so I call Endurance and they said I didn't have a policy, this is 2 months after I got the policy. And then the woman put me in hold she then connected me to another operator. He told me if I give him another payment of 205 dollars that he could reinstate the policy, I never cancelled. So now my van having issues, and yes Endurance screwed me over. BIG TIME.

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    Endurance Warranty
    Response from Endurance Warranty

    Diane, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely,

    The Endurance Team

    Customer ServiceCoverage

    Reviewed April 17, 2025

    So far, everything has been good. I signed up a couple of days ago. I wasn't sure about the mileage so they put a generic number in. When I called to change it, I got a call back saying with the mileage, I didn't qualify for the best coverage. But, they changed it to a similar coverage that actually gives me more mileage, which is a good thing. It went from 48,000 to 60,000, but still 48 months.

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    Endurance Warranty
    Response from Endurance Warranty

    Jay, we so appreciate your review and look forward to continuing to provide you with excellent service!

    - Endurance

    Verified purchase
    Staff

    Reviewed April 17, 2025

    When I connected with an Endurance rep, I found him to be extremely friendly, helpful, and notably knowledgeable, which was quite impressive.

    There was one issue, though: when I tried accessing the signature page online, it showed as unavailable, which prevented me from completing the sign-up process. It would be beneficial for Endurance to ensure that all their online pages are functional, especially for new customers trying to sign up. Despite this hiccup, my overall initial experience was positive, and I'm looking forward to moving forward with them.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your experience with us, Gregory. We're happy to hear that our representative provided you with great service. We apologize for the inconvenience with the sign-up process. Your feedback is very crucial for us to improve our online functionalities. Should you require further assistance, feel free to let us know. We're excited to have you on board and look forward to your continued satisfaction with our services.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffBillingRates

    Reviewed April 17, 2025

    Initially, I reached out to my family and friends to gather some insights on extended warranties, and my son recommended a few companies, including Endurance Auto Warranty. I conducted my own research online and ultimately felt that Endurance was the right choice. The representative I dealt with was very cordial, professional, and knowledgeable. He answered all my questions thoroughly, including the option to pay the full amount upfront versus monthly payments. His insights were invaluable and greatly appreciated.

    I felt reassured by the coverage options they discussed over the call. We initially leased our vehicle, later bought it, and eventually decided to keep it a bit longer by reducing our fleet to two vehicles. In conjunction, we leased another vehicle, but it was crucial for us to have a reliable extended warranty for our existing car. We chose a coverage plan that's quite comprehensive—almost like a bumper-to-bumper warranty—offering peace of mind knowing we wouldn't face large out-of-pocket expenses for any unforeseen repairs.

    Regarding potential improvements, I can't pinpoint any based on my experience so far. It's been excellent right from the start, including when they reached out for a follow-up call. With a background in customer service myself, and my wife working at Walt Disney World for over four decades, we recognize quality service when we receive it. Endurance certainly delivered on that front. For now, I'd rate the entire experience highly, even though I haven't had a chance to utilize the service yet. Everything was seamless, and I feel content knowing we're covered should any issues arise with our vehicle. I'm grateful for the excellent customer service from start to finish.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Charles. Thank you for sharing your wonderful experience with Endurance. We're thrilled to hear that our representative was able to provide you with the detailed and professional service that our company strives for. It's great to know that our coverage options meet your vehicle needs and bring you peace of mind.

    If you ever need assistance in the future or have any questions, we're always just a phone call away. Thank you for choosing Endurance, and we look forward to being there for you if you need to use our services.

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 17, 2025

    My first experience with an Endurance agent/Mr. ** was excellent. He was very professional informative and very concerned of my situation. It was prompt specific and informative with my questions. Second dealing with a My first experience with an Endurance agent/Mr. ** was excellent. He was very professional informative and very concerned of my situation. It was prompt specific and informative with my questions. Second dealing with a representative Miss Vicky dealing with an agent, she was also very professional. Concerning courteous very informative with my concerns. Thank you. I would definitely recommend Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Juan. Thank you for recommending us in your review! We're happy to hear that our team provided you with excellent service.

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed April 17, 2025

    My truck was getting older, so I needed to get it checked out. I had actually looked into several different providers, but Endurance stood out to me. They seemed upfront, and there wasn't the annoying wait of six months to get coverage like some other places. Signing up was incredibly straightforward. I was on a call with them in my truck and everything was handled quickly over the phone; my sales rep was excellent and answered all my questions. Even though I haven't had to file a claim yet, I'm impressed with their service so far. The warranty coverage they worked out seems comprehensive. They explained everything clearly, and as long as I didn't modify my truck, it included pretty much everything manufactured.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Christopher. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

    - Endurance

    Verified purchase
    Customer ServicePriceRates

    Reviewed April 17, 2025

    I was impressed with the offer from Endurance and the process of signing up was hassle-free.

    The customer service was commendable too. The price seems reasonable, especially considering what I might otherwise pay if something were to happen. Overall, I'm satisfied and glad I chose Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Melissa. We're so happy to hear that you're satisfied with Endurance! If you have any questions about your new plan, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    Customer ServiceCoverageTechPriceRates

    Reviewed April 17, 2025

    In the past, I had a Nissan Altima and secured an extended warranty from Endurance that met my expectations. When I got my new truck from the dealer, I decided to stick with Endurance for the same type of warranty, hoping for a similar satisfying experience.

    The sign-up process was smooth, and I'm pleased with how everything fell into place without any hassles. The customer service was good, and there were no bumps along the way during the entire process.

    The pricing is also reasonable and the coverage is reliable.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Moises! We're glad to hear that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - Endurance

    Verified purchase
    Customer ServiceClaims HandlingTechPriceStaffBillingRates

    Reviewed April 17, 2025

    I bought a car and at the dealership, the warranty offered was too expensive. But another representative introduced me to Endurance. And this led me to give it a try.

    The sign-up process went smoothly, even though I haven't filed a claim yet. The representatives were attentive and addressed all my inquiries about copay details and the automatic payment process. Plans begin 30 days after sign-up, with incentives like a five-year warranty for a two-year payment period.

    Although I haven't experienced needing to contact customer service or file a claim, they provided me with a dedicated contact number. Overall, based on just the sign-up experience, I would give Endurance a rating of around 3 stars as I await my first need for assistance to see how they perform in practice.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for dedicating the time to share your feedback with us, George. We're happy to hear that your sign-up process with Endurance went smoothly and that our representatives were helpful in addressing your questions.

    Although you haven't needed to contact customer service or make a claim yet, we're here whenever you feel the need for further assistance. If there's anything that we can do to improve your experience now, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

    - The Endurance Team

    Verified purchase
    Staff

    Reviewed April 17, 2025

    The young lady I spoke with was very very courteous and patient with me, she made sure I understood everything she was explaining to me, she also repeated herself for me when I needed more clarity. The plan that is offered to me is a good one. Thank you. I hope I don't get disappointed in the future.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Cynthia. We're so happy to hear that you're satisfied with your Endurance coverage plan and that our team provided you with excellent service! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 17, 2025

    I felt more comfortable with Endurance and the price seemed to be right to me. When I signed up, I had a seamless experience with their customer service. The representatives were very knowledgeable and successfully addressed all of my questions. The process was quite easy for me.

    I would definitely advise a friend to explore Endurance as well as other extended warranty companies to ensure they secure the best deal. Overall, my experience was positive.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robert. Thank you for choosing Endurance and recommending us to your friends! We’re glad your sign-up experience with us was a great one.

    - Endurance

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed April 17, 2025

    From the start, the decision I made in choosing Endurance felt right due to the professional experience I encountered with their representative. In my many years in sales and marketing, dealing with various levels of customer service—as both a customer and business professional—has taught me to discern between genuine service and sales tactics.

    I'm someone who certainly knows what they want. I reached out to multiple companies before deciding on Endurance. My experience with other companies like Car Shield was disappointing—repeatedly cold calls and persistent handling left a bad taste. On contrast, the representative at Endurance was nothing short of impressive. Although I don't recall his name, his genuine, courteous, and attentive approach stood out. He attentively listened to my needs without calls off making, ensuring that I was informed of all options, costs, and what may serve me best.

    One question I always ask in interactions is whether there's something I should be aware of that I haven't inquired about. His comprehensive response reaffirmed my choice in Endurance. He methodically revisited the details, giving me definitive peace of mind.

    I have only just begun my journey with Endurance, still in the preliminary waiting phase before the warranty service is fully active. Already, I've been entirely satisfied with the choice, happy with the clarity and honesty with which I was treated. If the initial interaction is anything to go by, I'm genuinely optimistic about this warranty and confident in its potential to suit my needs perfectly.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience with us, Gary, and welcome to the Endurance family! We're thrilled to hear our team provided an impressive and professional interaction, meeting your expectations right from the start.

    Although you are still in the waiting period, we're pleased to know you are satisfied with your choice. We look forward to continuing to provide you with excellent service for many years to come. If you ever have any questions, don’t hesitate to get in touch.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed April 17, 2025

    Initially, both my wife and I separately reached out to Endurance for information, inadvertently causing a bit of confusion during the sign-up process as both of us were in contact with different representatives at the same time. My experience with the customer service representative was positive. The person I spoke with was named Jeff—he was helpful and attentive. As a result, our policy was set up under my wife's name with me listed as an additional policyholder.

    Despite the initial mix-up, I would rate our sign-up experience quite highly.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Mr. West. We're thrilled to hear you had a great sign-up experience with our team! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffRates

    Reviewed April 17, 2025

    I had previously used CarShield and was frustrated by the need to contact third-party holders instead of dealing directly with the company. In contrast, Endurance allows direct communication, a feature I appreciate.

    The sign-up process with Endurance was straightforward. The representative I spoke with was knowledgeable and addressed all my inquiries about the policy. They explained the mileage eligibility thoroughly, and I was able to select a plan that matched my vehicle's needs, focusing primarily on maintenance as I have other assistance through a road club for rentals and hotels.

    For the policy to take effect, there’s a waiting period of 30 days or 1,000 miles, which the representative clearly outlined. I must say that the company's customer service was impressive. Whenever I called, the response was prompt and efficient, providing a comforting level of support.

    I found Endurance to be a reputable company with reasonable rates and a clear policy. I believe it’s important to have coverage due to the high cost of repairs nowadays. I would certainly recommend Endurance Auto Warranty to my friends and family.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for recommending us to your friends and family, KC! We're happy to hear that our team provided you with excellent service. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

    - Endurance

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 17, 2025

    My daughter's car is a 2012, which is an older vehicle, and I can't afford costly repairs, so finding the right warranty was important for me. Initially, I compared Endurance with CarShield by researching online reviews. I noticed several negative reviews about CarShield, whereas Endurance had a more positive reputation, which was a decisive factor in my choice.

    The representative from Endurance who assisted me demonstrated extensive knowledge about the product. He was incredibly patient, walked me through every detail, and made the sign-up process straightforward with his professionalism. Although I rated my overall experience with Endurance a 4 out of 5 because I had to navigate lengthy paperwork myself, not fully understanding if there were any potential pitfalls, I felt reassured by the quality of customer service I received, which deserved a 5-star rating.

    On the other hand, the price of the warranty was a bit more than I expected. In my situation, I felt it was somewhat expensive; however, I'm aware that pricing can often be steep these days across various products and services.

    Despite this, I feel the paperwork involved requires a careful and thorough review to ensure I've made the right choice. Nevertheless, I'm hopeful this warranty will be beneficial moving forward.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your thoughtful feedback with us, Mary. We're thrilled that our representative's professionalism and patience reassured you about your choice with Endurance. We acknowledge your concern with the paperwork and pricing. Please know that we are always here to help answer any questions you may have. We're committed to providing a valuable support experience, and we look forward to keeping your family confident on the road.

    Warm regards,

    The Endurance Team

    Verified purchase
    CoveragePriceRates

    Reviewed April 17, 2025

    I had Endurance Auto Warranty before and they were good. The only reason I stopped was because the old car that I had, the PT Cruiser, broke down. Now that I got my Range Rover, I wanted to get that under my coverage too. I opted for the premium package priced reasonably at around two hundred something a month, which provides comprehensive coverage. Although I haven't made a claim yet, my experience purchasing the warranty was smooth. I appreciate Endurance's offerings and find them to be a reliable company. I like them and I would definitely recommend them based on my experiences.

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    Endurance Warranty
    Response from Endurance Warranty

    Welcome back to the Endurance family and thank you for sharing your positive experience with us, Gregory! We're delighted to hear that your purchasing experience with Endurance was smooth and satisfactory. Your recommendation means a lot to us, and we're here whenever you need assistance. Enjoy your new coverage!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffBillingRental Car

    Reviewed April 17, 2025

    I got a new vehicle and needed an extended warranty, and decided on Endurance. I initially heard about them on TV. My experience began a bit rocky when they mistakenly sent me a bill, even though I opted to pay for a full year. Thankfully, Troy from their customer service team helped resolve this issue efficiently. I was relieved when everything was finally sorted.

    As for the cost, so far, I am content with it. My warranty comes with roadside assistance, covering things like towing, popped tires, and rental cars if needed. Overall, while the process had its challenges at first, Endurance's customer service demonstrated great support. I wouldn't hesitate to recommend their services.

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    Endurance Warranty
    Response from Endurance Warranty

    Hello Debra! Thank you for taking the time to share your experience with us! We're pleased to know that despite the initial challenges with billing, our customer service team was able to assist you effectively. It’s great to hear you’re enjoying your coverage so far, and we appreciate your recommendation. If you have any further questions, don’t hesitate to reach out.

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingPriceOnline & AppStaffRates

    Reviewed April 17, 2025

    I bought a used truck that had an extended warranty on it and the three years was up. I want my stuff covered and I initially discovered Endurance through their advertisement on Fox News' XM radio channel, which led me to google them for more information. The sign-up process was smooth, largely thanks to the knowledgeable representative who thoroughly explained the details of the coverage. The offered coverage was comprehensive, crucial for me considering how costly vehicle repairs have become.

    Everything went great. However, I faced a minor hurdle as I couldn't e-sign the contracts online. Instead, I had to download everything, print, sign, and mail them to the address provided on the website. Despite this hiccup, the overall experience was satisfactory. If I were to rate my sign-up experience and the peace of mind provided, I'd give Endurance a perfect score.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience with Endurance, Layman! We're happy to hear that our team made the sign-up process smooth for you and that you're satisfied with your new comprehensive coverage plan. We apologize for the hiccup with the e-signature, but it's great to know that despite this, you still found everything satisfactory. Your review means a lot to us, and we look forward to continuing to provide you with peace of mind and excellent service.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechPriceStaffRatesTransparencyRoadside Assistance

    Reviewed April 17, 2025

    I acquired a Jeep that had almost 100,000 on it and given my frequent out-of-state travels, I was keen to have comprehensive protection in place. The sign-up experience with Endurance Auto Warranty was outstanding, largely due to the customer service representative. Although I can't recall his name, he was exceptional—provided clear explanations without being pushy and made me feel the warranty's value was worthwhile. He was great and if he was my employee, I'd definitely give him a raise.

    In terms of cost, Endurance compared very favorably to dealer warranties. So far, I have not needed to make a claim, but am confident in the choice I've made. While I received the tire service benefit, I'm uncertain if oil changes were included in the package I chose. Nevertheless, if I were to rate my current experience, I'd confidently give it a high mark. As of now, I'd recommend Endurance to others based on this initial experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your wonderful experience, Robert! We're thrilled to hear that our representative provided clarity during your sign-up process. We're always committed to delivering exceptional service, and feedback like yours is much appreciated. Should you need any assistance or want to clarify your benefits, don’t hesitate to reach out. We look forward to serving you and making sure your protection is comprehensive.

    - The Endurance Team

    Verified purchase
    CoverageStaff

    Reviewed April 17, 2025

    The sign-up process was smooth, and the representative I interacted with was very helpful and gave a favorable impression. I figured I needed to get my vehicle covered because the warranty has expired, and although I haven't had the chance to use the warranty service yet, the level of coverage presented to me seemed excellent. There was really nothing I felt Endurance could have handled differently during the sign-up.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star review, John. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

    Verified purchase
    CoveragePriceMaintenanceStaffRatesRental Car

    Reviewed April 17, 2025

    I had been contemplating on whether I wanted Endurance or not as the first person that I spoke with didn't have enough information so it didn't win me over. But a relative who had a good experience with them recommended them.

    During the sign-up process, the interaction was seamless. The representative I spoke with was perfect, providing knowledgeable and polite service. She answered all my questions thoroughly, making the process enjoyable. I was filled in on all the details of the policy, including the activation period which starts 30 days from the sign-up. They clearly explained everything about the perks associated with the coverage, like roadside assistance and rental vehicles, emphasizing what I was most interested in—maintenance benefits like oil changes and brake services.

    The price was a bit steep. However, there was flexibility as the representative was able to work with me to adjust the price slightly.

    I highly recommend the representative I dealt with; she should be a trainer given her proficiency and courtesy.

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    Endurance Warranty
    Response from Endurance Warranty

    Lakeisha, thank you for recommending us! We're thrilled to hear about your seamless sign-up experience and are glad to know our team provided you with excellent service. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

    - Endurance

    Verified purchase
    Customer ServiceCoveragePriceOnline & AppStaffRates

    Reviewed April 17, 2025

    I have a 2021 Honda that the warranty is about to run out of and I wanted to get it covered. I came across Endurance on television and decided to sign up using my iPad. I was pleasantly surprised by the swift follow-up from their representative who called me almost immediately. The phone call was informative, and the rep explained the coverage options thoroughly. I was looking for full coverage and ended up with a 48-month or 48,000-mile warranty. I would have preferred to go longer term, but I don't know if they go further than that in one time. I'll probably just renew it when it comes up.

    The representative I spoke with was very professional and helpful, making the sign-up experience smooth and satisfying. I'd rate the overall experience a 5, as I was pleased with the service quality and how the process was handled. The price was a bit more than I'd hoped, earning a 4 in terms of cost satisfaction, but it wasn't prohibitively expensive. Though I haven’t downloaded their app or explored their website, I'm quite content with my decision and the service provided.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, thank you for choosing Endurance and for sharing your experience with us! We're thrilled to hear that our representative provided clear and professional guidance, helping you make an informed decision. We work hard to ensure smooth signup processes and will be here to support you along the way. If you have any questions, feel free to reach out. We appreciate your decision to join Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceRates

    Reviewed April 16, 2025

    I wanted the peace of mind knowing that I'd be covered for repairs and wouldn't be burdened by hefty out-of-pocket expenses as my vehicle begins to age. I realized that when the factory warranty expires, covering repair costs can become quite demanding, making an extended warranty a wise choice. I was regularly receiving emails from Endurance and their presence on TV ads also caught my attention, reinforcing my choice. The entire sign-up process was straightforward and I was very satisfied with the coverage offered. Moreover, the pricing for the coverage is real good.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Roderick! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceStaff

    Reviewed April 16, 2025

    My car is pretty expensive and I needed a warranty on it. I chose Endurance Auto Warranty influenced by the number of letters I had received from Endurance over the years. During the sign-up process, the sales agent was friendly and helpful and I was satisfied with the proposed coverage, which mainly included the powertrain. While I'm confident there's always room for improvement in any service, my personal experience with Endurance was positive. I'd recommend them.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Charles. We're so happy to hear that you're satisfied with your Endurance coverage plan and that our team provided you with excellent service! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    CoverageSales & MarketingPriceStaffRatesTransparency

    Reviewed April 16, 2025

    The warranties had run out on our vehicle. With my husband's health condition requiring frequent travel, having a reliable car is vital, and I needed assurance against breakdowns. The sign-up process with Endurance was straightforward and their explanations were clear. They seemed to cover a wide array of services which gave me confidence. The pricing struck me as reasonable, which was an important factor in my decision. I interacted with a sales representative who was both nice and informative.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Lois, thank you for taking the time to share your experience! We're glad to hear that the sign-up process was straightforward and that our team's clarity and comprehensiveness made you feel confident about our coverage. Your husband's travel needs are certainly important, and we're thrilled that you've found the reassurance you need with your plan. If you have any further questions or need assistance, please reach out to us anytime.

    - The Endurance Team

    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed April 16, 2025

    16 Apr 2025. Today I spoke with Brittany **, a CSR for Endurance AUTO Warranty. I had to cancel a new policy with them due to the deal with the seller 'falling through'. Brittany was extremely helpful and understanding. She listened to my issue and responded with immediate assistance in affirming with their accounting dept that my refund would be credited back to me within five to ten days. She also provided me with her email address to follow up. She over-exceeded my expectations!

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    Endurance Warranty
    Response from Endurance Warranty

    Shannon, We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

    Should you ever need service or have any questions in the future, our team is here to assist you. We genuinely appreciate your feedback and hope that you'll consider Endurance again in the future.

    - Endurance

    Customer ServiceCoverageTechPriceRefunds & Payouts

    Reviewed April 16, 2025

    This company is terrible. They ripped me off charging me over $6000 for a warranty on my 2015 BMW X5. I didn't use warranty for months and then had issue with my engine and followed their instructions. Brought to authorized service center, they determined I had a bad valve and then sent inspector who agreed and said that it needed repaired or replaced as per warranty. Then they stalled another 30 days to have another inspection after opening engine and claimed it was not covered because I had carbon in my engine that caused failure and they don't cover that. Every engine has carbon it and they just left us stuck.

    My wife is now taking Ubers to get to work and take our kids to school because car is stuck in the shop and they refuse to honor warranty we paid for. They are a compete ripoff. I would recommend avoiding them completely. I have filed a complaint with the attorney general in Illinois where they are based and with BBB and hope that no one else gets ripped off by them!

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Mario. We understand that you're very frustrated with your experience, particularly regarding the inspection delays and coverage issues. Ensuring our customers receive the quality service they deserve is essential, and we regret that this was not your experience.

    To discuss this concern further and seek a resolution, we encourage you to contact our team at feedback@endurancedirect.com for personalized assistance. We are committed to reviewing your situation to clarify coverage provisions and how we might restore your trust.

    Your feedback is crucial to us as we seek continuous improvement in our services.

    Thank you for addressing these concerns.

    -The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed April 16, 2025

    My initial sign-up experience with Endurance was smooth. The sales agent was professional and provided all the necessary information.

    While discussing the coverage details, everything seemed to be in order. One thing I noted, however, was that their presentation of options could be improved. They started by discussing the basic plan without initially explaining the different plans available. I had to ask about the more comprehensive options.

    But overall, my sign-up was satisfactory.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Roger! Thank you for sharing your feedback about your sign-up experience with Endurance. We're pleased to hear that our sales agent was professional and that you felt overall satisfaction. We appreciate your suggestion regarding the presentation of plan options, and we'll definitely work towards improving that aspect. Should you have any questions or require further assistance, please reach out to us. We’re here to support you!

    - The Endurance Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed April 16, 2025

    Owning a 2005 Chevrolet SSR truck that's practically like new with just over 12,000 miles, I wanted to ensure I was covered in case of any major issues like a motor or transmission failure. I purchased Endurance Warranty and the signup process was seamless.

    The policy covers essential components like the powertrain, electrical, and air conditioning, and I'm very satisfied with this coverage. As for the pricing, I found it reasonable and fair given the comprehensive protection it offers. Overall, my experience with Endurance has been excellent, and I'm confident that should I ever need to use it, I'll be well taken care of.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Davis! Thank you for sharing your positive experience with us! It's wonderful to hear that signing up for Endurance was seamless and that you're satisfied with the comprehensive coverage we offer. Ensuring the longevity of your 2005 Chevrolet SSR truck is our priority, and we're more than happy that our protection plan meets your needs. If you ever have questions or need assistance in the future, we're here to support you. Enjoy your peace of mind with Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed April 16, 2025

    The Endurance rep who assisted me was excellent—his knowledge and eagerness to answer my questions stood out. I was very impressed with the coverage level provided, and the fact that I received a discount for having two vehicles was a pleasant bonus. Communications from them, including emails, were prompt and clear. Overall, I'm very satisfied with their service; they handled everything astonishingly well. Having this warranty provides peace of mind in case anything happens, which is increasingly important nowadays.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Maria! We truly appreciate your fantastic feedback on your experience with Endurance. We're happy our team’s expertise left such a positive impression on you. It’s great to hear you’re pleased with the comprehensive coverage and communication you’ve received, as well the convenience and discount of having both of your vehicles included. Knowing your coverage offers you such peace of mind is rewarding for us. Please don't hesitate to reach out if you have more questions or need further assistance in the future.

    - The Endurance Team

    Verified purchase
    RatesFollow-Through

    Reviewed April 16, 2025

    I opted to get an extended warranty following a previous repair I had done. After examining various reviews and ratings, Endurance came across as a promising choice for my needs, so I went with them. My experience with the sign-up process was straightforward and hassle-free.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Diane! Thank you for sharing your experience with Endurance. We're thrilled to hear that the sign-up process was straightforward and hassle-free. We strive to make it as easy as possible for our customers. If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate you choosing Endurance!

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 16, 2025

    Mr. ** was very pleasant and informative. He explained everything to me so that I understood the plan correctly. He took his time and if I had a question, he would stop and explain it to me. The service was excellent. I would recommend Endurance to any of my friends about the company. Also, I have a second car and will get a second plan a little later this year.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Maggie! Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that our representative provided you with such exceptional service and thorough explanations. We greatly appreciate your recommendation, and we look forward to assisting you with additional coverage for your second car this year.

    - The Endurance Team

    Profile pic of the author.
    Customer ServiceCoverage

    Reviewed April 15, 2025

    I no longer wanted my extended 2019 car warranty and called the number listed in the plan booklet & spoke with CSR who argued with me about cancelling the coverage. I finally had to demand a cancellation and requested a confirmation email. Next called Mepco sponsor and was transferred to another Endurance CSR who proceeded to cancel the coverage. They have a class action lawsuit pending and I can see why. Do not use this company. I have yet to receive the confirmation email.

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    Endurance Warranty
    Response from Endurance Warranty

    We apologize for the difficulties you experienced while trying to cancel your protection plan and obtain a confirmation. It's frustrating to hear about your concerns with our service and the challenges you faced during the cancellation process. We appreciate you bringing this to our attention. Please note that ensuring you receive the necessary confirmation is a priority for us.

    If you haven't yet received the confirmation email, we urge you to reach out to us at feedback@endurancedirect.com. We will ensure one of our representatives looks into your case immediately to solve it for you. Hearing this helps us better our processes. Thank you for your feedback, and we hope to address this matter to your satisfaction very soon.

    -The Endurance Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 15, 2025

    Endurance Warranty is awesome when it comes to customer service, they really take care of you. Their coverage plans are solid, with something for everyone, and they are super reliable. If you are looking for peace of mind with your car, they are definitely a company you can count on.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Gui! Thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that our customer service and coverage plans have provided you with peace of mind. It's great to know that you find us reliable and trustworthy. We look forward to continuing to support you and your vehicle needs.

    - The Endurance Team

    CoverageMaintenanceStaffHonesty & Transparency

    Reviewed April 15, 2025

    Endurance is the absolute worst company! We bought a plan for our Ford F150 platinum and Endurance hasn’t covered the repairs for anything except the starter. The exhaust manifold was denied because a bolt broke. Sensors or modules weren’t covered. We paid $3000 for our policy and it has been a total waste!! I would never recommend this company. Danica Patrick as their commercial representative lies every time the commercial runs!! This is infuriating!!

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    Response from Endurance Warranty

    Hi Cynthia. Thank you for taking the time to share your feedback. We sincerely apologize for the substantial issues you have had with our coverage. We understand how distressing it is when major repairs such as the exhaust manifold and sensors aren't covered as expected, especially after investing in a protection plan for peace of mind. Our aim is always to deliver service and satisfaction, and it's clear we fell short in your case.

    To review your specific concerns and to try to improve your situation, we'd appreciate the opportunity to investigate further. Please reach out to us directly at feedback@endurancedirect.com. Your insight into our service helps sustain our promise of genuinely supporting and protecting our customers.

    Thank you for highlighting areas we need to address.

    -The Endurance Team

    Staff

    Reviewed April 15, 2025

    Absolutely helped me with my questions. Jamillia. I would definitely recommend your company to my family and friends. I love this place. Thank you so much. I would definitely recommend them to anyone.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Jennifer! Thank you for taking the time to share such a warm and enthusiastic review! We're thrilled to hear that Jamillia provided exceptional assistance, making your experience enjoyable. We are grateful for your recommendation and look forward to serving your family and friends. If there's anything else we can assist you with, please don't hesitate to reach out.

    -Endurance

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2025

    Your customer service personnel were kind and cooperate. They are very knowledgeable about products and where I can go to get them fixed or replaced. Also your personnel didn't make you wait on the phone and were able to email me info in a matter of minutes. Very professional and prompt.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Earl! We're happy to hear that you had such a positive experience with our customer service team. Your kind words about their knowledge and responsiveness mean a lot to us. Ensuring prompt and professional service is something we strive for every day. Thank you for sharing your experience! We're always here for you whenever you need assistance.

    -Endurance

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 15, 2025

    I just signed up last week. The plan has not kicked in yet so it's hard to give a review on the actual service. When I called for the quote, Danny was very friendly and easy to talk with. I felt well informed on what I was getting. I talked to Izzy a couple days later with more questions. He was very friendly and answered all my questions. So far, I like that you talk to a person and not a computer.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Bill! Thank you for sharing your experience with us! We're thrilled to hear that our team members, Danny and Izzy, provided friendly and informative service. We value the direct, person-to-person communication approach and are glad it's making a positive impact on your initial interactions with us. Please feel free to reach out if you have any more questions or need assistance. We're here to help!

    - The Endurance Team

    Customer ServiceClaims HandlingCoverageTechPriceStaff

    Reviewed April 14, 2025

    A bearing on the axle went out causing a cascading failure of my rear axle. The contract clearly states it's covered. The claim was denied stating the bearing is part of the suspension. The shop went to bat for us to convince them otherwise. Now it's already been 4 days. Endurance wants to delay us another 48 hours. We need to get back on the road. If this is the kind of hassle anytime we need it, well...it's been a fight from the beginning. Endurance needs to resolve this issue within 12 hours not 48 or more. I'm frustrated with the how claims are handled and the customer service. This cost $4000 that endurance should have covered.

    Given our experience using Endurance for the first time, I do not recommend.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Jerry. We sincerely apologize for the inconvenience you've faced regarding your repair claim and understand how frustrating the delays and denials can be, especially when dependable transportation is essential. It's concerning to hear about the communication issues and mismatch in claim evaluation, particularly because your coverage advice didn't meet apparent assurance. Please reach out to us directly at feedback@endurancedirect.com. We are committed to taking immediate action to redefine your service experience by reevaluating your claim comprehensively. Thank you for bringing this to our attention.

    -The Endurance Team

    Punctuality & SpeedStaffBilling

    Reviewed April 14, 2025

    Rep was very professional and courtesy. Payment was made promptly. Love doing business with Endurance. They very knowledgeable and professional. They wasted no time pulling my account up and making adjustments.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Darryl! Thank you for your positive feedback! We're thrilled to hear that our team was able to provide professional and courteous service and that the payment process was prompt and efficient. We're glad to know our knowledge and swift service met your expectations. We truly appreciate your business and look forward to serving you in the future!

    - The Endurance Team

    Customer ServiceCoverageStaff

    Reviewed April 14, 2025

    I was passed back and forth between Endurance and Carco which also carries their policies. Each time the representatives of each company said that the other one didn't know what the hell they were talking about so finally I was told the proper terminology that I needed to use this was after four phone calls to each company. I've never been as frustrated as I have today. I'll never get into a warranty company like this again.

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    Response from Endurance Warranty

    Hi, Terry. We’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you, The Endurance Team

    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed April 12, 2025

    Endurance Auto Warranty was more affordable and offered more benefits than CarShield. A repair shop had even suggested to me that Endurance was better, noting that CarShield was a poor option. So, I went with Endurance. During my setup process, the representative I spoke with was incredibly knowledgeable and helpful. She assisted me in picking out a plan, making it a smooth experience. I opted for the highest plan, which started the day I purchased it—just last month. It will cover me until I reach 179,000 miles on my truck and it includes roadside assistance and something about hazard tires.

    I rate my experience with Endurance a solid 4.5 out of 5. The deciding factor for getting this coverage was the expense it helps mitigate with new vehicles, which require special expertise for repairs—like backyard mechanics no longer cutting it due to the advanced technology. The extended warranty is invaluable to have for peace of mind.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Christopher. Thank you for choosing Endurance. We're thrilled to hear about your positive sign-up experience and are happy that you're pleased with your coverage! If there's anything more we can do to enhance your experience, please let us know. We would love to hear how we could earn 5 stars from you.

    Thank you, The Endurance Team.

    Claims HandlingCoverageTechPunctuality & Speed

    Reviewed April 11, 2025

    We purchased the Secure Plan policy and 6-months later, needed to have our compressor replaced. This is specifically stated to be an inclusion on the policy, so we filed a claim and were denied. Endurance claimed 'the o-ring was the point of failure' and therefore refused to cover us. We shared this with the mechanic at the Subaru dealership and he told us that was a "sorry excuse and any other warranty company would have covered that" and they work with them all. So, I recommend any other warranty company.

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    Endurance Warranty
    Response from Endurance Warranty

    Hailey, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.

    Sincerely, The Endurance Team

    Verified purchase
    Staff

    Reviewed April 11, 2025

    I was very pleased with the agent. She was very professional and explained everything to my satisfaction. I had Endurance with my previous car before it was totaled. I would recommend Endurance to anyone who would ever ask. Endurance has been a real life-saver for me. The other services were not as convincing as Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Nicholas, thank you for recommending us! We're thrilled to hear about your positive experience with our team. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!

    - Endurance

    Profile pic of the author.
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 11, 2025

    The representative Kathleen was a great help on today April 11th. She went beyond the call of duty to assist me regarding the matter at hand. A long story short I will get reimbursed for monies owed me. I am to email if haven't received the check by May 9th. The best manager I have spoken to since been with Endurance. She got right back to me promptly before the end of the day with a resolution! Thanks Kathleen for all your help!

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Awaries. We're thrilled to hear you had a great experience with the Endurance representative you spoke with and that she went above and beyond to assist you! If you have any questions, don’t hesitate to reach out.

    - Endurance

    Customer ServiceStaff

    Reviewed April 11, 2025

    Wonderful account manager guided through the processes today. This is the type of customer service we need. Not all companies take the time to explain the details to make a quality decision. Today this manager made the difference.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Donald. We appreciate the kind words and are glad our team could provide you with a positive experience!

    - Endurance

    Profile pic of the author.
    Coverage

    Reviewed April 11, 2025

    Katherine** is great. She looked over my contact to make sure I had the highest coverage I can get. I am glad to have someone like her to look over my car warranty. I feel my car is in good hands now.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Santos! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Customer ServiceRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed April 10, 2025

    I've had Endurance since December of 2024 and so far it's not lived up to my expectations. I was mislead with the wrong information at sign-up and had to pay out-of-pocket for some repairs. In addition, I keep getting letters warning me about my rates are going to increase exponentially if I didn't call to stop it. I have called 4 separate times to resolve this issue and still receiving letters regarding this issue, even though they promise the annotate that I have called already. I just want the information I am given to be correct and clear cut, and the communication on the customer service representative side to be more efficient.

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    Endurance Warranty
    Response from Endurance Warranty

    We're sorry to hear about your experience, Auryana. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely, The Endurance Team

    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed April 10, 2025

    Worst experience in my life with a warranty company. I have a Volvo xc90 and bought a diamond policy from Endurance. Upon my first claim I found out my policy isn’t with endurance but with Smart Auto Care, which will take over an hour to answer a call, and then will only cover parts they ship to the repair shop which are not original parts, will not approve a claim until the repair shop takes apart the vehicle and send them proof of the damaged part, if they deny the claim you are stock laying for all this. The Volvo in Athens had my car on the bay for 3 days waiting on their approval and part for a simple air conditioner compressor. A nightmare I tell you!!! And all my paperwork says endurance but I can’t even file my claims with endurance, they send me to another phone number.

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    Endurance Warranty
    Response from Endurance Warranty

    Erika, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

    Sincerely, The Endurance Team

    Profile pic of the author.
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffBillingHonesty & Transparency

    Reviewed April 10, 2025

    My vehicle has been sitting at the repair shop for over two weeks—not because of the complexity of the issue, but simply due to delays in obtaining the necessary parts. Once the part finally arrived, the repair itself took just one day. After the repair was completed, the shop promptly contacted Endurance for payment, and they were told to email the invoice with the assurance that payment would be issued within an hour or two. Yet, over 24 hours later, the payment still had not been processed. I personally called Endurance to understand the holdup, only to be told the delay was the repair shop’s fault for not submitting the correct documentation—something the shop strongly disputes. Endurance provided me with a phone number for the shop to call to supposedly “expedite” the payment, but even after this, I’m still without my car.

    To make matters worse, Endurance has only approved 53% of the total invoice, leaving me responsible for the remaining balance. Based on this experience, I cannot in good conscience recommend Endurance to anyone. Their advertisements promise fast, reliable service and full coverage—yet my reality has been delay, blame-shifting, and unexpected out-of-pocket costs. Their claims feel not just misleading, but blatantly dishonest.

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    Endurance Warranty
    Response from Endurance Warranty

    Rod, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address your concerns. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

    Thank you,

    The Endurance Team

    Claims HandlingCoveragePricePunctuality & SpeedValueHonesty & Transparency

    Reviewed April 10, 2025

    To all those considering using Endurance for an extended warranty, I am writing to inform anyone considering using Endurance Extended Warranty that they are totally dishonest and do not cover repairs when necessary. I have had extended warranty coverage with this company for many years and recently renewed my coverage. I was never told that the coverage would not be valid until I had driven 1000 miles from the time of the renewal so when I submitted a claim for repairs of the ABS system, they told me it would not be covered since I had not driven 1000 miles since renewing. This is bogus since I have had this policy for many years.

    I waited until I had driven 1000 miles and resubmitted the claim at which time they said that I was not covered because it was a preexisting condition. I feel that using this company's extended warranty is not a good investment because of their dishonesty. I recently had to pay over $2500 for the ABS repair and Endurance should have paid this. Their coverage is definitely not worth it as they do not honor their commitments.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, C.J. We're sorry to hear how frustrating it has been for you. It's important to note that Endurance’s auto protection plans include a 30-day and 1,000-mile waiting period before coverage becomes active. We’re sorry for any confusion and would be happy to discuss your claim further if you'd like. When time allows, please contact us at feedback@endurancedirect.com

    - Endurance

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed April 10, 2025

    I saw the Endurance’s commercial and found their service appealing. The sales agent who assisted me was very nice, which contributed positively to my initial experience. Although I haven't had to use the coverage yet, I feel confident about what they have to offer. What impressed me most was their genuine approach, making the interaction quite pleasant. They did a good job. Overall, having the coverage gives me peace of mind.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience with our services, Pamela! We are delighted to hear that our coverage has brought you peace of mind, and we're here to support you every step of the way. Should you have any questions or need assistance in the future, please don't hesitate to reach out.

    - The Endurance Team

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed April 10, 2025

    My experience with my customer service Rep Karolin ** was nothing short of extraordinary. Karolin was patient, knowledgeable, candid, accurate, precise & practical. My only gripe is me not having the option to give 10 stars. If every Rep gave her experience, you'd have 10s across the board. Karolin should be the model of which every Rep is trained.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your fantastic experience with Karolin. We're thrilled to hear about the extraordinary service she provided and her exceptional qualities. It's comments like yours that inspire our team to strive for excellence. We truly appreciate your feedback. Please don't hesitate to reach out if there's anything more we can do for you!

    - Endurance

    CoverageTechRefunds & Payouts

    Reviewed April 10, 2025

    Not happy with this company. We have Supreme coverage. I have a tire that shows it needs air. I took it to a mechanic and he said our senor is bad and needs to be replaced. Endurance says they will not pay for it. We have SUPREME coverage. So, when I drive my I am expecting them to say to something else will not be covered.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Lois, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.

    Thank you,

    The Endurance Team

    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaff

    Reviewed April 10, 2025

    I purchased an AUDI in 2020. It recently occurred to me that my original service contract might be close to running out. Indeed it was expired. After seeing a commercial for Endurance, I called them to purchase a service contract. The process was seamless. Their staff was professional and knowledgeable. I was worried about an expensive repair in the future. I am happy to have my peace of mind back.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for choosing Endurance, Brenda! We're thrilled to hear that the process was seamless and that our team made you feel supported in securing your peace of mind. We're here if you need any further assistance!

    - The Endurance Team

    Coverage

    Reviewed April 10, 2025

    Bought the warranty - upgraded the coverage. Only tried to use two times on stated covered repairs only to have them find a way to deny!! I only have 1 star because I had to. I do not recommend them for car coverage!

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    Endurance Warranty
    Response from Endurance Warranty

    Shonda, thank you for your review. All feedback is important, and we’re sorry to hear you had a negative experience. Please email feedback@endurancedirect.com with details about your experience and coverage plan number, and we will be in touch.

    Sincerely, The Endurance Team

    Verified purchase
    Claims HandlingStaffRates

    Reviewed April 10, 2025

    I had just bought a used vehicle and wanted to make sure it was well-covered. Endurance caught my attention as it was the first warranty option that came up when I searched online. My experience signing up was quite smooth. The representative I spoke with was very helpful and addressed all my questions, making the process straightforward.

    While I haven't had the chance to file a claim yet, my initial experience has been positive. I didn't find anything lacking in the service, and I would rate my experience as excellent.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Jasmine! We're glad to hear that the process went smoothly and that our team provided you with excellent service. If you ever have questions about your coverage or need assistance in the future, we're here to help.

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPrice

    Reviewed April 10, 2025

    I landed on choosing Endurance Auto Warranty chiefly influenced by friends and their prominent advertisements on websites like Facebook. Given it was for our first car, a 2013 Nissan, we figured, “why not?”

    The sign-up process turned out to be quite straightforward. After answering a few questions, we got things rolling smoothly. In terms of coverage and cost, we're newcomers, so for now, I can say we're just getting acquainted with everything.

    What truly stood out was their customer service. It was exceptional—zero pushiness, zero rudeness. They truly were a pleasure to deal with. All in all, I would certainly recommend Endurance based on my experience so far.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for recommending Endurance, Jessica. We're happy to hear that our team provided you with exceptional service during your sign-up experience.

    - Endurance

    Verified purchase
    CoveragePriceStaffLoan Process

    Reviewed April 10, 2025

    I was wary of some warranty services due to negative stories I heard about other companies, but seeing Danica Patrick speak about Endurance on TV caught my attention. With a 10-year-old truck, I didn't want to add an extended warranty to my vehicle loan, so Endurance's offer of $149 a month with a $100 deductible seemed like a wise decision for protection, given how expensive repairs can get. The sign-up experience was straightforward and occurred while I was parked at the airport. Despite some financial delays on my part, the process was smooth thanks to the professionalism and knowledge of the representatives I spoke to. They were impressively convincing and thorough, making sure I understood how Endurance would cover me until my vehicle reached 205,000 miles. I've even suggested to my fiancée to consider Endurance for her recently purchased vehicle, which underscores my satisfaction with their services.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Arden. We're thrilled to hear that your sign-up process was seamless and that you had such a positive experience with our customer service team. We appreciate your trust in Endurance, and we’re excited to continue supporting you. If you ever need assistance in the future, don’t hesitate to reach out!

    - Endurance

    Verified purchase
    CoverageTechSales & MarketingStaffRates

    Reviewed April 10, 2025

    The dealership that we go to to have our cars repaired suggested Endurance Auto Warranty to us. The sales representative from Endurance was pleasant to deal with and was diligent in sending over a copy of the policy for me to print. Although I haven't thoroughly reviewed it yet, it's comforting to have it on file. During the enrollment process, my questions were all addressed, and I didn't feel that anything more could have been done to improve the experience. Overall, I'd confidently give them a high rating.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for rating us so highly, Lanada! We look forward to providing you with excellent service for many years to come.

    - Endurance

    Verified purchase
    CoverageStaffRates

    Reviewed April 10, 2025

    When I recently acquired a new vehicle, I knew I needed coverage, and Endurance seemed to be the right choice again. The process of signing up was straightforward, and the representatives were very responsive, effectively handling all my questions. So far, my experience has been positive, hence my decision to give them a high rating.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Peter. We're thrilled to hear you had a great sign-up experience with our team! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingStaffTransparencyTransferability

    Reviewed April 10, 2025

    I made the choice to go with Endurance Auto Warranty after encountering difficulties with my previous warranty provider. I initially faced aggressive follow-ups from them even after selling my vehicle, which got me searching for alternatives. Endurance was a brand that stood out when I found it while looking online.

    One of the key influencing factors was the reviews, which painted a picture of reliability and trustworthiness. When I contacted Endurance, the sales agent provided a polite and informative service, addressing all of my questions and concerns with ease.

    Even though I never had to utilize their coverage due to selling my car, the terms were quite clear-cut. Endurance's warranty plan offered a definite package—4 years or 60,000 miles—and this transparency made me feel more secure compared to the murkiness I felt with my previous provider.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Darris. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

    - Endurance

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 10, 2025

    Although I've never been in an accident, I realized how costly potential repairs could be. I was familiar with Endurance from their advertisements, and after researching online, their excellent ratings caught my attention.

    Signing up with Endurance was easy and a bit interesting. Initially, I spoke with a representative who quoted me a price, but after consulting with my son, I decided to think it over. When I called again, I received a higher quote, which I wasn’t willing to pay. Interestingly, by checking online, I found a cheaper rate and decided to proceed with that.

    Throughout the process, Endurance's representatives were accommodating and patient. Although I haven't filed any claims yet, my experience with their customer service has been pleasant, and based on that, I’d rate them 5 stars. They’ve taken good care of me, and I'm satisfied with my choice.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Cheryl. Thank you for this 5-star review! We appreciate you being a customer and are thrilled to hear that our representatives were accommodating and patient. If you have any other questions about your new plan, please let us know! We’re here for you anytime.

    - Endurance

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 10, 2025

    I looked around a little, and Endurance had the best recommendation. My experience with them began with Thomas, who provided excellent customer service; he answered all of my questions thoroughly and was very trustworthy. The pricing was fair, and I appreciated the military discount as a nod to those who've served, bringing an added personal value to the deal.

    I'm using my Visa card to pay monthly and I faced an issue with it being compromised, which I need to rectify with their customer service. Nevertheless, the initial transaction process was clear. While I hope I won't need to use the warranty, it gives me peace of mind knowing it’s available. I've already recommended Endurance to others.

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    Endurance Warranty
    Response from Endurance Warranty

    We're happy to hear that our team provided you with excellent service, Randy, and that our coverage gives you peace of mind. If you ever have questions about your plan or need assistance in the future, we're here to help. Welcome to Endurance!

    - Endurance

    Verified purchase
    CoverageRefunds & PayoutsStaffRates

    Reviewed April 10, 2025

    I was expecting comprehensive coverage with Endurance Auto Warranty for my vehicle repairs, but unfortunately, my experience was less than satisfactory. When I took my truck in for service, I discovered that the warranty only covered specific components rather than the entire repair. For instance, while they pay for the motor of the sunroof, they don’t cover the track it runs on. Similarly, with my truck's actuator, I faced coverage issues and was quite disappointed.

    Being in this position makes me feel I've been paying for a service that doesn’t fully deliver on its promise. It’s frustrating to realize that important repairs aren't completely covered, leading me to consider whether I should simply start saving money for future repairs instead.

    Additionally, a clearer breakdown of Endurance’s policy would have been helpful to avoid these unexpected issues. Given the limited coverage, I'd rate my experience poorly, but I hope Endurance considers this feedback. It’s important for future customers to understand exactly what is included.

    If I had known that repairs like brake pads wouldn't be covered even when related parts are, I might have thought twice about investing in this warranty.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Samuel, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

    Thank you, The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2025

    I was initially drawn by Endurance Auto Warranty's association with Danica Patrick. The sign-up process was smooth and satisfying. I found the customer service team to be very informative, which made the overall experience great.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Bob. We're thrilled to hear you had a great experience with our customer service team! If you have any questions in the future, don’t hesitate to reach out.

    - Endurance

    Verified purchase
    CoveragePriceTransparency

    Reviewed April 9, 2025

    I chose Endurance Auto Warranty because I recently bought an Audi, and with the costs of repairs, having that coverage gives me peace of mind. Endurance offered the most coverage at the least expense, which was an essential factor in my decision-making process. The sign-up process with them was straightforward and very smooth. They were upfront with all details, providing an in-depth explanation of the coverage, which, although took a bit longer, is ultimately a good thing.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5-star review, Jason. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!

    - Endurance

    Verified purchase
    Customer ServiceContract & TermsCoverageStaff

    Reviewed April 9, 2025

    I read about different companies, and pros and cons. There are a bunch of articles of different companies. My interaction with Endurance Auto Warranty 's customer service was fantastic, with the representative being truly helpful and efficient. The sign-up process itself was pretty smooth, though I'd rather have a printed copy of the service agreement, instead of just a PDF, as I don't have a printer at home. But overall, I'm really satisfied with the experience. While I would have preferred shorter coverage options, it still met most of my expectations.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Zachary. Welcome to Endurance! We're so glad to hear that the sign-up process went smoothly and that you are satisfied with your experience. If you'd like a printed copy, please give our team a call and they will be more than happy to assist you with this request.

    - Endurance

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed April 9, 2025

    Despite finding Endurance's plan options to be satisfactory and comparable, the cost was unexpectedly high. While additional perks like oil changes weren't included – services I could have accessed through AAA – my primary interest was the coverage offered. The customer service was commendable, enhancing my overall experience. However, my only critique would be the pricing, as I wish it were more affordable. Nevertheless, I would confidently recommend Endurance Auto Warranty.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi, Annie. Thank you for recommending us in your review! We’re glad your experience with our customer service team was a great one.

    - Endurance

    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2025

    Endurance Auto Warranty is the only one I've chosen among auto warranty companies. When signing up, the interaction with their customer service representative was very positive, which made the process smoother and more reassuring. Although I'm currently exploring options with CarShield before my 30 days are up, I have no immediate concerns about Endurance so far.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Gina! We're glad to hear that the sign-up process went smoothly and that our team provided you with the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!

    - The Endurance Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaffRatesValue

    Reviewed April 9, 2025

    I signed up for Endurance Auto Warranty primarily because of a recommendation from my hairdresser, who had positive experiences with their coverage. My husband's car, which is 12 years old, prompted us to consider a warranty, and hearing firsthand about the beneficial services provided by Endurance made a strong case for choosing them. I have to give credit to the responsiveness of the sales team. I was browsing their website, and moments after submitting some preliminary information, my phone was already ringing. That kind of quick follow-up demonstrated their keen interest in engaging potential clients. The sales agent was very nice and helped ensure I understood the coverage. I expressed readiness to start, and they proceeded to outline the costs based on what seemed relevant to my vehicle specifics.

    Although my husband’s car has low mileage because he seldom drives it, this coverage gives me peace of mind after I ended the lease on my own car and took over his. As I am fairly new to their services, I haven't had the chance to use the warranty yet, thankfully, and I hope any need will be far off. Their service appears to provide great value, aligning well with our current needs.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Carla! Thank you for sharing your experience! It’s great to hear that the recommendation from your hairdresser was reaffirmed through your interactions with our team and their speedy service. We're glad that our sales agent made everything clear and that you found a plan that provides you with peace of mind for your husband’s car. Please feel free to reach out if you need any assistance – we're here to support whenever needed. Welcome to the Endurance family!

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingStaff

    Reviewed April 9, 2025

    I bought a used car and my warranty expired. After researching, I chose an auto warranty with Endurance. My experience with their sales team was highly satisfactory, especially due to the agent's ability to provide thorough details about potential car issues. They personally ensured I understood all the coverage aspects. Given my fixed income, I expressed concerns over affordability. They proactively offered a senior plan, making the option more feasible for me, which I found deeply impressive. Endurance's coverage generally surpasses the previous warranty through my dealership. Throughout the process, both the information shared and the personalized consideration significantly enhanced my comfort and confidence.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Janet! Thank you for sharing your experience and giving us such a glowing review! It's fantastic to hear that our sales team could provide you with thorough details and support that align with your financial needs while also benefiting from our senior plan. We strive to make each customer's experience personable and informative, so knowing we exceeded your previous experience in this regard is truly rewarding. If you have any other feedback or questions, please feel free to reach out. We're here to help!

    - The Endurance Team

    Verified purchase
    CoverageTechSales & MarketingPriceStaff

    Reviewed April 9, 2025

    After purchasing a vehicle "as-is" and aware of my significant yearly mileage, I knew I needed a reliable warranty. The dealership's offerings didn't seem sufficient for my needs, so I opted to check out Endurance Auto Warranty. The sales agent at Endurance was fantastic, staying on top of everything and making the process smooth. Their coverage exceeded what the dealer had proposed, especially given the comparative costs. There was nothing I felt Endurance could have done better during the signup, as they did a thorough job. Overall, I'm extremely satisfied with the peace of mind provided by their service.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Brian! Thank you for sharing your positive experience with Endurance! We are happy to hear that our sales agent provided a fantastic and smooth sign-up process that exceeded your expectations: from offering comprehensive coverage that suits your mileage needs to providing peace of mind. Your satisfaction is paramount to us, and we look forward to continuing to serve you. If you have any questions or need further assistance, please don't hesitate to reach out.

    - The Endurance Team

    Verified purchase
    Customer ServiceContract & TermsCoveragePunctuality & SpeedStaffRates

    Reviewed April 9, 2025

    My experience with the sign-up process was a bit convoluted, as I ended up speaking with different representatives before finalizing the deal. I initially hoped to communicate with a local representative in Minnesota but eventually completed my transaction with someone from Florida due to needing to finalize the agreement.

    Regarding the coverage, I was informed there was a requirement to either wait 30 days or accumulate 1000 miles before the coverage became effective. This aspect was not entirely explained to me, and I'm still unclear about the process should I not be able to meet the mileage requirement within the month since I don't drive much.

    I haven't fully activated my coverage yet since it's contingent upon the mileage, but I do intend to call or expect a call once I reach the 1000 miles. Although there's been some confusion, I’m optimistic about receiving my policy details to assure me my vehicle is covered. I'd recommend Endurance to friends and family, recognizing that my experience might evolve once everything is fully in place. I gave my sign-up experience a high rating and remain hopeful for a smooth experience moving forward.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Edward! Thank you for sharing your detailed experience with our enrollment process. It's great to hear that despite the initial complexities and geographical difference in representation, you are optimistic about your path forward with us. We understand the concern regarding the 30-day and 1,000-mile waiting period and apologize for any confusion. We're here to help clarify this and anything else throughout your enrollment process. Upon completing your journey to reach 1,000 miles, please reach out affirm your coverage details.

    Your patience and outlook are valued, and should you need any further assistance or have additional inquiries now or in the future, we recommend contacting our customer support team directly at feedback@endurancedirect.com —they are ready to help ensure your peace of mind. We're thrilled to have you representing Endurance among friends and family, even as your experience develops. Welcome aboard!

    - The Endurance Team

    Verified purchase
    PriceRates

    Reviewed April 9, 2025

    Signing up was a smooth experience with no issues at all. While I would rate my experience with a 4 because of the price, I do believe it's worth it given their reputation. If it was a bit cheaper, it easily could have been a 5 in my book. But still, it's manageable. The assurance in knowing they are a top-rated business gives me confidence in my decision. You don't usually get anything for free, and I appreciate the straightforward process and quality they provide.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi William! Thank you for taking the time to share your experience. We're pleased to hear that your sign-up process was smooth and that you appreciate the quality and straightforwardness we strive to offer. We understand that pricing is an important factor, and it's reassuring to know our reputation provides you with confidence in your decision. Should you have any further questions or need assistance, please feel free to reach out. We're here to support you. Thank you for choosing us!

    -Endurance

    Verified purchase
    Customer ServiceClaims HandlingTechPriceStaffBillingRatesTransparency

    Reviewed April 9, 2025

    The signup process was straightforward and informative, providing clear insights that helped me decide in favor of Endurance over other companies. The professionalism of their representatives was above average, which assured me of the quality of service I could expect.

    I learned the program would last for three years, and they were clear about how to submit a claim. I was particularly pleased that I could use the dealership from which I bought my vehicle for repairs and claims, as this convenience was important to me.

    Previously, I had another warranty that I didn't renew due to the high cost, which was almost double what Endurance charges. So, Endurance not only offered a competitive price, but also met my needs without any hassle, especially with its automatic payment setup through my credit card.

    Although I haven't made a claim yet, so far, Endurance has met my expectations with customer service and affordability, rating them very highly. The only hiccup I noticed was regarding outdated vehicle information on their online tool, which necessitates a follow-up to update my records.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi William! Our representatives' professionalism exceeded your expectations. It's great to hear you're pleased with the competitive pricing and convenience of using your dealership for claims, issues that are important to our customers.

    While your experience with us so far is positive, thank you for bringing to our attention the need to update vehicle information on our tool—attention to such feedback allows us to continuously improve our services. We genuinely appreciate your readiness in recommending our program and our team is standing by to assist whenever you pursue the claims process. Please reach out, as we're eager to ensure your concerns are promptly addressed.

    Should there be any further inquiries or updates you wish to share, please feel free to connect with us anytime.

    Thank you,

    The Endurance Team

    Verified purchase
    CoverageSales & MarketingPriceStaffBillingRates

    Reviewed April 9, 2025

    Initially, I was under the impression that I could cover more than one car and even those driving them, but I learned it's specifically for the vehicle, not the individual drivers. I must clarify some details about the monthly payment, as I wasn't completely sure during the signup about how the costs were structured.

    Seeing their TV commercial spurred my decision to try out their services, partially motivated by a desire to cut down on other insurance costs. Despite a bit of confusion, getting signed up with them was a positive experience, and their representatives handled my questions efficiently.

    I'm anticipating some more detailed documentation from them, which should hopefully clarify any remaining ambiguities about the warranty coverage and associated costs. While I haven't filed any claims yet, since I drive exclusively the one vehicle, I'm satisfied with them so far. Overall, I'd rate my experience with Endurance as quite positive and would give them a 5 out of 5 in terms of initial service and support.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Mary! Thank you for sharing your experience with us! We're thrilled to hear that our customer support team efficiently addressed your questions during the signup process. Your understanding and willingness to clarify further are greatly appreciated. We're pleased that your initial impressions with Endurance reflect positivity and trust. Please reach out to our team directly at feedback@endurancedirect.com and we can clarify any questions you still have. We're always here to help!

    - The Endurance Team

    Verified purchase
    Claims HandlingCoveragePriceStaffRatesTransparency

    Reviewed April 9, 2025

    So far, my experience signing up has been smooth, with the representative providing a clear explanation of the coverage. They addressed my concerns about whether the plan would cover potential issues with my car, though I hope never to need it. However, just having that peace of mind is significant. I would give it a four-star rating overall, primarily due to price concerns. Also, I hope it proves effortless if I ever need to file a claim.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Peter! Thank you for taking the time to share your experience! We're happy to hear that the sign-up process was smooth and that our representative was able to address your concerns so effectively. Striving for peace of mind is fundamental, and, just like you, we hope you won't need to file a claim. If that should ever be the case, we're committed to making the process as effortless as possible. We'll keep working hard to improve every facet of our offerings, ensuring that you and valued customers like you are fully satisfied. If you have further suggestions, we'd love to hear them. Thank you for being part of Endurance!

    -The Endurance Team

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingStaff

    Reviewed April 9, 2025

    I was unsatisfied with the coverage options pushed by a dealership and while shopping around, I saw a commercial for Endurance and decided to give them a call. The representative was helpful and answered all my questions thoroughly. He took the time to explain everything, which made me much more confident. He was so convincing that my husband and I ended up moving all our vehicles under Endurance warranties. What stood out were the perks like roadside assistance and oil changes, which our previous provider didn't offer.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Tina! Thank you for sharing your experience with us. We're happy to hear that our customer service representative was helpful and thorough in answering your questions and explaining our offerings. It's wonderful to know that our perks like roadside assistance and oil changes made a difference in your decision to bring all your vehicles under Endurance. We look forward to continuing to support you and your spouse with excellent service and coverage. If you have any more questions or need assistance, please reach out to us any time.

    - The Endurance Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed April 9, 2025

    I went with Endurance for my auto warranty after reading some reviews about their services. During the sign-up process, the sales agent was especially helpful, taking the time to explain everything to me clearly, which I appreciated. Although I haven't had to use the warranty yet, I feel reassured knowing they offer good coverage, which gives me peace of mind.

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    Endurance Warranty
    Response from Endurance Warranty

    Thanks for sharing your experience, Darletta! We're glad to hear that our protection plan gives you peace of mind and that our team made the sign-up process easy. Welcome to Endurance!

    - Endurance

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 9, 2025

    I went through Endurance's signup process and found that it was quite straightforward. I discussed the plan options with a representative and ultimately received some quotes that matched my expectations regarding cost, which seemed reasonable at the time.

    However, I can't say how valuable the warranty is just yet, as I haven't had to make a claim or use it for repairs. Although, I do remember that they didn't specifically mention oil changes as part of the plan, something I would have appreciated knowing beforehand.

    Overall, my experience is limited to the purchasing process and customer service, which went smoothly, and so far, I am satisfied with my choice.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for taking the time to share your thoughts with us, Yolanda. We're happy to hear that the sign-up process was straightforward and that you are satisfied with your experience. Should you have any more questions or need assistance, please don't hesitate to reach out. Thank you for choosing our Endurance!

    - Endurance

    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed April 9, 2025

    When I signed up with Endurance Auto Warranty, the sales agent I interacted with was extremely knowledgeable and very professional, which left me impressed. Although I haven't used the service yet, I'm quite satisfied with the coverage they offered – it seemed comprehensive and was provided at a pretty good price. I received what I was looking for. Overall, the sign-up process was smooth and gave me peace of mind.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi, Robert. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions, don't hesitate to reach out to us. We're here to help!

    - Endurance

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaffRates

    Reviewed April 9, 2025

    I landed on Endurance Auto Warranty after considering my financial situation in retirement and realizing the importance of having a safety net for any vehicle issues. My budget doesn't allow for unexpected expenses, and the peace of mind that comes with being covered was appealing.

    The sales agent who assisted me was excellent. He listened to my concerns about the price and even offered a military discount when I inquired. His flexibility with pricing was incredibly helpful since I’m managing my income carefully now that I am retired.

    When I learned about the coverage features from Endurance, I was quite impressed, even though I won’t need some of them immediately. For instance, they offer protection for key fobs and tires, even though I’ve just invested in new ones myself. Having AAA for roadside assistance and owning a well-maintained vehicle meant that I was more interested in this warranty for unexpected major repairs.

    Initially, I approached CarShield, but they declined my vehicle because of specific limitations. Endurance, however, was willing to provide coverage, which was a relief. Also, it was reassuring to know that even without the warranty, I have the financial means to fix any issues. Endurance simply offers an added layer of security, turning it into a strategic investment rather than a necessity.

    During the whole process, the customer service was admirable. The agent had the patience to explain everything again to both me and my husband, ensuring we made a fully informed decision. Their willingness to communicate clearly gave me confidence in choosing the service.

    Overall, my experience with Endurance has been positive. They accommodated my needs effectively and provided excellent service, and because of this, I would definitely recommend them to others who are seeking reliable auto warranty coverage.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for sharing your positive experience with Endurance and for recommending us in your review. We're thrilled to hear that our team provided you with the support and peace of mind you were looking for. Should you have any future questions or require further assistance, always feel free to reach out.

    - The Endurance Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2025

    Endurance Auto Warranty's offering appealed to me more. The sign-up process was smooth, requiring little assistance since I had done my homework on auto warranties beforehand. The customer service was satisfactory. I had a pleasant interaction with a courteous representative who made sure everything went well. Overall, my experience with Endurance has been positive.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Welcome to the Endurance family, Mary. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.

    - The Endurance Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 9, 2025

    Friendly and kind. Wait for me patiently and talk to me politely. I thank him and thank the company for helping us. May God bless you all to be healthy, happy and wealthy. Good thanks. The best group I ever see. All the people who work there, may the Lord bless all the families that is what I pray for all of you. In Jesus mighty name. Amen

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Clamay! Thank you for your kind words and heartfelt blessings. We're happy to hear that our team provided you with a positive experience. It is our mission to serve with kindness and courtesy, and we're thrilled to know it has made an impact. We appreciate your prayers and well-wishes, and we look forward to serving you with excellence in the future. Thank you again for your support.

    - The Endurance Team

    Customer ServiceStaff

    Reviewed April 9, 2025

    Very friendly service. The person I spoke with was a real people person. That's what I call a individual that's a real pleasure to talk to. She was knowledgeable, courteous, and seemed to actually enjoy helping me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty

    Hi Aaron! Thank you so much for your lovely feedback! We're thrilled to hear that our team member was helpful, courteous, and made your experience enjoyable. Comments like yours are wonderful to receive and motivate us to aim even higher. Should you need any further assistance, please feel free to reach out. We're here to help!

    - The Endurance Team

    Claims HandlingCoveragePunctuality & SpeedStaffRates

    Reviewed April 9, 2025

    Account mgr Chris was outstanding. He lowered my rate for me the supreme policy, was quick and thorough. He went through my policy, made sure everything that I needed was in there. And walked me through the steps needed to file a claim if the need ever arised.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi John! Thank you so much for your positive feedback about Chris and your experience with us. We're happy to hear that Chris provided you with exceptional support and was able to adjust your plan perfectly while guiding you every step of the way in case you need to file a claim in the future. Your satisfaction is our priority, and we're glad to be of service. If there is anything else you need, please feel free to reach out.

    - The Endurance Team

    Customer ServiceContract & TermsCoveragePriceRefunds & PayoutsMaintenance

    Reviewed April 9, 2025

    I would not buy Endurance it was the last thing on earth. I used them and every time something's wrong with the vehicle they say, "Well this isn't covered" and it cost me another $1,000 to get my vehicle fixed. First it was a blower motor won't cover then it was the AC wasn't covered and then it was the wire and and covered. They're full of crap. I wouldn't turn away from them and just save your money in a savings account to pay for anything that needs to be fixed on your car. I am now going to cancel my policy and call the Better Business Business Bureau.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi John! Thank you for reaching out and sharing your experience. We’re genuinely sorry to understand the challenges you’ve faced in attempting to utilize your coverage and acknowledge your frustration over the repair costs mentioned in your review. Resolving these concerns with fairness is very important to us. We encourage you to contact our support team at feedback@endurancedirect.com, allowing us deeper insight into your specific situation and taking steps towards any possible resolutions that meet your expectations more effectively. We deeply value your feedback and aim to restore your trust.

    Thank you,

    The Endurance Team

    Customer ServiceTechBilling

    Reviewed April 9, 2025

    I would not recommend this company. My engine blew in my car. The dealership had to battle with them to get the engine replaced. The first engine they sent was broke. The second engine was caked with oil. It took more than 6 months to get the engine replaced and within less than 5 months the engine they put in my car blew. I called and left numerous messages and never got a call back. I then decided to cancel and still couldn’t get someone to call me. I ended up having to go through my bank and put a stop payment on the withdrawals. Worst customer service experience I have ever had!!! Beware of this company! If I could leave a zero I would.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Crystal! Thank you for taking the time to share your experience with us, and we sincerely apologize for the challenges you've endured with your vehicle repairs and customer support interactions. We understand the frustration and disappointment you've faced, particularly with the multiple engine replacements and lack of follow-up from our team.

    Your concerns about the timely resolution and the quality of both the initial service and the communication are extremely important. At Endurance, we strive to provide prompt and effective service, and it is clear we have not met these expectations here. Please reach out to us at feedback@endurancedirect.com, providing specifics of your situation, so we can conduct a thorough investigation and offer appropriate support. Allow us the opportunity to rectify this matter and restore your confidence in our services.

    Thank you for your patience as we aim to improve,

    -The Endurance Team

    Customer ServiceTechStaff

    Reviewed April 9, 2025

    I never had to use the warranty, but the customer service representatives I spoke with were knowledgeable and easy to talk to. Starting the contract and canceling were both smooth processes. I would sign up for another warranty through Endurance.

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    Endurance Warranty
    Response from Endurance Warranty

    Hi Drew! Thank you for sharing your experience with us! We're happy to hear that you found our customer service representatives knowledgeable and easy to communicate with. It's great to know that both starting and canceling your contract was a smooth process. We truly appreciate your trust and look forward to the opportunity of providing you with exceptional service if you decide to return to Endurance in the future. If there's ever anything you need, please don't hesitate to reach out!

    Thank you,

    The Endurance Team

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com