Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,915,594 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 19, 2025
My car is a 2015 and we live on Social Security. If something needs to be replaced, I would probably be without a car. I got Endurance and it’s been good. The price is decent and the reps are helpful as they could be.
Hi, Carol. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed June 19, 2025
I liked the coverage, the price was reasonable, and it took me no more than two minutes on the phone to get Endurance Warranty for my car. It was a seamless process.
Thank you for the 5-star review, Arthur. We're glad the sign-up process went smoothly and that our team provided you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 19, 2025
I needed a warranty for a used vehicle, saw Endurance on TV, and I liked everything about it. The sales rep was very professional, and it was a smooth purchase.
Thank you for the 5-star review, William. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help! -
Endurance
Reviewed June 19, 2025
Pricewise, Endurance is on par with everybody else. I just liked the individual I was talking to. He did an outstanding job explaining things. I haven't used the service, so I'm just waiting to see if they'll back up what they said they'll do.
Hi, Dennis. We appreciate the kind words and our team could provide you with a positive sign-up experience!
- Endurance
Reviewed June 17, 2025
Updated on 06/18/2025: They called me back, same result. Scammers.
Original Review: I purchased the top tier warranty. They talk a good game. When it was time to use it towed the truck to the shop. Shop owner told me it would be 2 weeks before he can look at it because it sounded like the timing chain. While I waited I decided to put new tires on it. When the inspector came he agreed with the mechanic it was the timing. The claim was denied because it had bigger tires. My father was a mechanic. That would not cause the timing chain to go bad. I explained to the customer service rep the tires were put on after the car was already at the shop. They asked for proof. Not only I provided the receipt from my mechanic I also provided his invoice from where he purchased the tires proving that the tires were put on after the car reached the shop. Surprisingly they still denied the claim because when the inspector showed up the tires were on. Plain and simple like they will look for any excuse to deny your claim. Simple scam.
Hi, Luis. We sincerely apologize for the frustration caused by your recent experience. We prioritize ensuring our processes are fair and transparent and understand the dissatisfaction that may result when expectations aren’t met. For further assistance in addressing your case, please connect with our team via email at feedback@endurancedirect.com. This way, we can conduct a detailed review and explore any possible pathways to resolution
Thank you,Endurance
Reviewed June 17, 2025
I called to change the credit card that I was being billed on, because of it being stolen or scammed. It was very fast and smooth. Great Friendly Service. I've only been with your Company for a short time.
We're thrilled to hear about your positive experience with our customer service team, Gary! Thank you for choosing Endurance. If there’s anything else we can assist with, don't hesitate to reach out. We're here for you any time.
- The Endurance Team
Reviewed June 17, 2025
I am very satisfied with Endurance plans and especially customer service, thank you to Terika for her professionalism and quickly solving my issues. I highly recommend everyone getting a plan endurance.
Hi, Jonathan. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed June 17, 2025
Tia is who I had the pleasure of speaking to today! She knew exactly how to handle my issue!!! Good customer service is hard to come by! I would definitely recommend my friends and family if there was a way to just speak with her! She knew how to handle my issue, that's what it's all about!
We're thrilled to hear about your positive experience, Kimberly! Good customer service can make all the difference, and we're delighted our team was able to assist you effectively. Your recommendation to your friends and family means a lot to us. If there's ever anything else we can assist you with, feel free to reach out.
- The Endurance Team
Reviewed June 17, 2025
The warranty on my 10-year Jeep has ran out, and anything could happen. I was driving without a warranty for two months. I can't afford to pay for it out of pocket and need coverage for it, something to help me out with the bill. Endurance was in my email. I decided to call and give them a try and see what it was all about, if I could afford it, and what was included in the packages. There's five years in the program. I had to wait 30 days and pay 36 payments. Also, it was really pleasant with their rep during sign-up. She explained everything and took her time. She was professional and easy to talk.
There's five years in the program. I had to wait 30 days and pay 36 payments. Making payments is not hard at all. I call mine in over the phone. It's hard to make an account online, though. I've been trying to make one, putting in the user's name and making a password, but can't seem to get anywhere. I'm trying, but when I get to a certain place, it's not what I'm looking for.
Thank you for sharing your experience, Donna! We're delighted to hear your sign-up experience was seamless and that our representative provided you with clear and helpful information. Should you have any other needs or require further assistance, do not hesitate to reach out. We are here to assist you every step of the way!
- The Endurance Team
Reviewed June 17, 2025
I wanted to get coverage because I have a car that's about 12 years old. As soon as the phone rang, somebody picked it up. The reason I signed up was how he explained the package I signed up for detail by detail to me. He was very good. But I'm gonna see how Endurance really does when I take this car to the dealer. I got about 1,000 miles already, so I'm gonna call them sometime next week to see if I can take my car to the dealer and have them give me a diagnostic to see what the trembling is about, and to check my AC which has been acting up. If I have to go back and forth with nonsense, I'm gonna cancel my package.
Hi, Cesar. Thank you so much for sharing your experience with us! We're thrilled to hear that the sign-up process was smooth and met your expectations. Our team takes pride in providing clear and thorough explanations, and it's great to know how much you appreciated it. We look forward to continuing to provide you with excellent service for many years to come!
- The Endurance Team
Reviewed June 17, 2025
Don't trust Endurance Auto Warranty. I am a mechanic and like to do my own oil changes, because of this, they will not cover any engine issues because I couldn't provide that a dealership did the oil change. When I told them I am a mechanic and do my own oil changes they told me to prove it. I then gathered all the receipts I could find and went to different Auto Part Stores to get past receipts to show I purchased oil and filters for my vehicle. When I provided the receipts, they said this doesn't prove anything and said they will not cover any engine issues with my vehicle. They said it is in the fine print of their multipage contract. What a SCAM.
Joe, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you, The Endurance Team
Reviewed June 16, 2025
I purchased an extended warranty from Endurance on my vehicle over two and a half years ago. My vehicle met the requirements for both years and miles. Had paid over $3500 of the cost of my particular package, which was a little over $4900. I took the vehicle to the dealership on three different occasions for three different problems that I was having. Each time, Endurance denied the claims; claiming that the problem wasn’t covered in my plan. The third denial was proverbial “straw that broke the camel’s back”! That has left a bad taste in my mouth when it comes to Endurance. Why the hell would I continue to waste my hard-earned money paying them and not getting anything in return. I had no other choice but to cancel that agreement.
Hi, Rodney. We're sorry to hear about your experience and that you’ve chosen to cancel your coverage. We understand how frustrating it can be when expectations aren’t met, especially during a costly repair. While coverage decisions are based on the specific terms of your contract, we’re happy to review your claim and cancellation details with you. Please don’t hesitate to reach out. Our team is here to provide clarity and support.
Thank you, The Endurance Team
Reviewed June 16, 2025
I took out Endurance as an extended-extended warranty. I’ve decided to keep my 2018 truck, and I already had an extended warranty on it. I asked the shop who’s easy to deal with, and they said Endurance was one that they had good working relationships with. That was a plus for me. The rep who signed me up seemed to be professional, very knowledgeable, and competent. We chatted about some things, and he didn’t give me a canned response. It sounded like he dealt with stuff before. Overall, it was an easy sign-up.
I had a claim on my truck for the window regulator, the thing the motor pulls to make the window go up and down. I used to be able to fix them but not anymore. The rep assured me it was covered. When I got the policy and looked at it, the level didn’t cover the power window motor and, I’m assuming, the innards of the window. It was on a different level of coverage. I may have misunderstood it, so I called Endurance back and talked to the customer service. The one I have now listed the window motors, but the power window or the window regular isn't listed. The rep I talked to assured me it’s a wrap-around policy.
Thank you so much for taking the time to share your feedback, Earl. We're thrilled to hear that you found our team knowledgeable and professional during the signup process, and we appreciate your recommendation. If ever you have questions or need further clarification, please reach out to us. We're here to make sure everything goes smoothly as you settle into your coverage.
- The Endurance Team
Reviewed June 16, 2025
I didn’t want to pay out of pocket when the manufacturer’s warranty ran out, so I was just looking ahead. I had a choice between Endurance and CarShield and I chose Endurance because it was more reasonable for me. The sales representative was great, and he helped me a lot.
Thank you so much for your kind words, Angel! We're thrilled to hear that Endurance was the right choice for you and that our representative provided exceptional assistance during the sign-up process. We appreciate your recommendation to friends and are here to continue offering you excellent service. If there's anything else we can help with, feel free to reach out anytime.
- The Endurance Team
Reviewed June 16, 2025
My mechanic was the one who referred me to Endurance. I went online and they gave me a certain price, but then a representative called me to give me the actual price. She was very good, and the signup was not too difficult. I enjoyed it.
Endurance is good. The process was very easy and it turned out to be very cost-effective.
Thank you so much for your kind words and positive feedback, Lauren! We're thrilled to hear that the signup process and our customer service met your expectations and that you found the experience smooth and straightforward. We're grateful to have you as part of the Endurance family and are here to ensure you continue to have an enjoyable experience. If you ever have any questions or need assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed June 15, 2025
I wanted an extended warranty because my car’s warranty ended, so I googled what company would be best. I looked at maybe two companies before making a decision to go with Endurance. The sign-up experience was good. I know the policy covered what I needed and it seemed fair.
Hi, Eric. Thank you for the 5-star review and for recommending us to your friends! We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 15, 2025
I had a great experience with customer service. They were very respectful and not pushy. They took their time to explain the whole process, what my payment was gonna be, how it was gonna go down when I called, how long it’ll take them to get to me, and it sounded really good so I decided to go with Endurance. I was with another company, and I canceled them and went with Endurance because they sounded a whole lot better, and they covered things that the other company didn’t, so that made me happy. I already told a couple of friends about Endurance.
Hi Mary, We’re so glad to hear about your great experience switching to Endurance! We take pride in providing clear, respectful guidance, so it’s wonderful to know that this stood out to you. It means a lot to be a trusted choice for you and your friends, and your recommendation truly motivates us to keep delivering the best service possible.
Thank you for choosing Endurance—we’re always here if you need us!
- The Endurance Team
Reviewed June 15, 2025
I got Endurance because they rated number one in the Kelley Blue Book. I was basically taken advantage of by a warranty that I got from a dealership from Ford. Not through a new car, through a used car.
So, the representative from Endurance was very knowledgeable. He offered me everything he possibly could. He let me vent, and he was very understanding.
He understood where I was coming from, that I got taken advantage of, from the recalls and the technology that should have been covered under my warranty. And that they billed me $200, plus $80 for my towing. I hadn't even had my car for 14 days.
Their customer service is awesome. Any time I call them, they're spot on. They answer my questions. And I haven't had any claims. So far, so good. And I hope I don't have to do a claim.
But so far, everything's great. I haven't had to do a claim. And because I dropped them, I wound up having $5,000 taken off my car payment, so that was a big plus.
My dad just signed with them less than five days ago. And he doesn't do email, so they're supposed to mail him his contract. Even though they say they're paperless, they gotta send his stuff out to him.
Hi Nora! We’re thrilled to hear about your positive experience with Endurance and are glad that our team can address your concerns and provide the support you need. If you have any more questions or if there’s anything else we can assist with, don’t hesitate to reach out. Thank you for being a part of the Endurance family!
- The Endurance Team
Reviewed June 15, 2025
I’m with Endurance for just two weeks. I'd had CarShield before and wasn't really all that pleased. The guy who helped me sign up was really nice and good. He seemed pretty knowledgeable.
Hi, William! We're sorry to hear about your prior experience, but are thrilled that you chose to join Endurance! It's great to know that our representative was both knowledgeable and courteous during your sign-up experience. Thank you for your recommendation; it's much appreciated. Should you need any assistance in the future, please feel free to reach out!
-- The Endurance Team
Reviewed June 15, 2025
The price in Endurance is pretty good. I filled up most of it online, and then I got a call from an older gentleman. He helped me out, and gave me a long little lecture on my policy. He's pretty helpful.
I have a 2020 Kia Sportage, and I thought the plan option was great. It’s very useful. I actually had left my old car insurance for them. So, I thought that the quote that they gave was pretty fair.
Hi, Rhashiq. Thank you for this 5-star review. We're thrilled to hear that you are satisfied with your new coverage plan. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed June 15, 2025
I had done a different auto warranty but I did some research and found out it wasn't so good. I did further research and found out that Endurance seemed to be good. The rep was great. He definitely knew a lot about it and he was willing to negotiate a little bit on price for me. The cost is fairly reasonable for what I'm getting.
I've been going to the mechanic that I brought my car to. He's a certified mechanic, but he doesn't have access to that national database. So I'm having him send emails with invoices. Hopefully, that should be sufficient if Endurance needs to check to make sure that maintenance has been done.
Hi Roger! Thank you for taking the time to share your experience with us. We're thrilled to hear that our representative was able to provide you with great service during the signup process. Please know that we're here to assist if you have any questions or claims that need our attention. Thank you for choosing Endurance.
- The Endurance Team
Reviewed June 15, 2025
I decided to get a warranty to give myself peace of mind since I bought a car as is. I heard a lot of good things about Endurance and it is accepted everywhere in this world. I haven't made claims yet and hopefully, I don't have to. So far, I'm loving the $127 a month, $100 deductible. I can't beat it. It's very reasonable. It's very affordable. Now, I feel safer with them in case something happens.
Hi Christopher, thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found our services impressive and the cost and coverage to be affordable and reassuring. It's fantastic to know that our team was able to make the process straightforward for you. Should you have any questions down the road, don't hesitate to reach out. We appreciate your recommendation and are glad to have you with Endurance!
- The Endurance Team
Reviewed June 15, 2025
I used to be with Endurance for a hot minute and then I left them. But after talking to a reputable person that I trusted, I decided to try it again. The representatives answered all my questions and my concerns, and everything appears to be going well.
Thanks for sharing your experience, Dawn! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed June 15, 2025
My friend had Endurance so that’s what I went with. The purchase process was good. I haven’t received any paperwork, and I’ve been calling to see what kind of plan I have. I called yesterday and I had to hang up because I was on hold for two hours.
Thank you for sharing your experience with us, Damon. We're thrilled to hear that the initial purchase process and customer service met your expectations, but we’re sorry to learn about the challenges you've encountered in accessing information regarding your plan. Our team is committed to ensuring our customers receive the best possible service and support.
You can view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, you can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you for choosing us, and we hope to make your experience with Endurance a full five-star one soon.
- The Endurance Team
Reviewed June 15, 2025
I went with Endurance Auto Warranty and didn't go up on anybody else. I've seen them on TV and liked the price. It's pretty good. Most people always talk about more. I have a couple of friends who know about Endurance, too.
I called to sign up. It was easy. The guy walked me through everything. Payment was easy because it went on EasyPay. I just put in the policy number.
Hi, Lee! We're thrilled to hear about your smooth sign-up experience with Endurance and that everything has been to your satisfaction. We're thrilled that not just you, but your friends who are customers as well, have been content with our coverage. If you never find yourself needing further assistance or have questions, our customer service team is always here for you!
- The Endurance Team
Reviewed June 14, 2025
I live in a 10-storey building and there’s 300 people living in it. A lot of the people here have problems with their older cars. Then I talked to this one lady and she got a nice Subaru. I’ve been trying to buy it from her to give to my son. But she was telling me the problems she had with another warranty. I told her about Endurance and how they offered more, rent-a car and all these other things. That’s why I went on and tried them. There were a lot of companies trying to get in touch with me but I liked Endurance better.
The lady I talked to signed me up and and she was nice. She sent me everything through email. Whatever she told me I was gonna get, they put it in a contract. Endurance is a good company and the whole company has been treating me nice. I haven’t tried them out yet because my car is running perfect but I go by what I see when they send me mails. And their commercials are really good. They’re funny people. There’s no joke about this and I wouldn’t have never spent my last dollar to get it.
Thank you for sharing your positive experience with us, James! We're delighted to hear that the comprehensive features and enjoyable interactions with our team surpassed your expectations. It's gratifying to know you feel confident and reassured with your Endurance plan, even though you have yet to utilize your coverage. We appreciate your recommendation and are here for any questions you may have in the future.
- The Endurance Team
Reviewed June 14, 2025
Endurance is a good company to have your warranty. I like the price and the incentives that come with it. The signing up went well and it was very thorough. They got me signed up on the first call. They set it up to 30 days and then I can use it.
Hi, Ramonia. Thanks for sharing your experience! We're glad to hear that the sign-up process went smoothly. and that our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed June 14, 2025
I did a web search on the top extended warranty companies and saw Endurance. I also see their stuff on TV. The experience was very good when I signed up. The person who I dealt with talked to me about the ability to end it if I was not happy with it. He told me about the 18 months and the upfront signup payment, what my monthly was going to be, how the coverage worked, and where to find the information on it. So, I felt comfortable and moved ahead because he did a good job explaining it.
Hi, Michael. Thank you for your review and for taking the time to share your feedback with us. Our top priority is quality customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed June 14, 2025
I previously had a policy with Endurance for a previous vehicle and it was no hassle at all to file a claim. I decided to sign up with them again and the signup was quick. I had no problem. Their customer service was better than I expected. Endurance has been great, especially with my last vehicle. I don't have any problems and I actually recommend them to people over any other warranty.
Sheena, thank you for recommending us! We're thrilled to hear about your positive sign-up experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed June 14, 2025
I've been with Endurance for a couple of months. They said they're supposed to be a good one, so I just went with it. I haven't had a chance to use it yet.
Thank you for the 5-star review and for your recommendation, Michael. We're glad the sign-up process went smoothly and that you feel confident in your decision to choose Endurance. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 14, 2025
Endurance accepts vehicles with high mileage and their coverage looks good. I haven't had to use it yet, but their representatives were very helpful, kind, and professional. The signup process was simple.
Hi, Bobby. Thank you so much for your review! We're thrilled to hear that our high-mileage coverage and customer service stood out to you. Our team takes pride in providing hassle-free sign-up experiences, and it's wonderful to know we’ve exceeded your expectations. If you have friends or family considering coverage, we'd be glad to assist them as well. Thank you for choosing Endurance, and we look forward to supporting you on the road ahead.
- The Endurance Team
Reviewed June 14, 2025
I purchased Endurance warranty because repairs can be doggone expensive. The signup was easy, and customer service was good. But I have yet to see how it’s gonna be handled if something does happen to my car.
Hi Joseph, thank you for sharing your positive experience! We're thrilled that you found the purchase process straightforward and had pleasant interactions with our customer service team. It's great to hear that our plan options and pricing met your expectations. We're here to make sure your automotive needs are covered moving forward, and we look forward to ensuring you continue to have an excellent experience. Don't hesitate to reach out if you have further questions or need assistance.
- The Endurance Team
Reviewed June 14, 2025
I'm getting miles on my truck and I want to make sure I'm covered. Nobody got four or five grand lying around if something like that happens. And the price of labor is going up too.
Endurance gave me everything I needed to know. I was clearing up my emails when I saw the policy and everything they sent over to me. I think I made a mistake on there with my mileage. I already recommended Endurance to some of my family members.
Hi, Norman. Thank you for recommending us to your friends and family! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed June 14, 2025
I did not have a warranty on my car, and I thought that I needed one because things are so expensive to get repaired. So, I started calling around and I decided to go with Endurance. The customer service was fine. I wasn’t that pleased with the cost, but I checked around and everybody is in the same ballpark.
Thank you for sharing your feedback with us, Cassandra. We appreciate your choice to trust Endurance for your vehicle coverage. If you have any further questions or if there is anything we can assist with, please don’t hesitate to reach out. Our team is always here to help ensure your experience is as satisfying as possible.
- The Endurance Team
Reviewed June 14, 2025
My dad had a warranty for his car, but his car has been in the shop for four months now. That made me look into a car warranty. Then my fiancé saw Endurance on the commercials. The purchase process was easy. I called and the lady explained everything. The cost and coverage are both good.
Hi, Suzanne. Thank you for sharing your fantastic experience with Endurance! We're thrilled that your sign-up experience was smooth and that our representatives ensured peace of mind. Your recommendation truly means a lot to us. Should you need any further assistance, we are just a call away.
- The Endurance Team
Reviewed June 14, 2025
Overall, Customer service during signup was good. I have heard about Endurance through a friend of mine at work, and I have also seen the ads on TV.
Hi Cheryl, thank you for sharing your positive experience with us during the sign-up process. We’re thrilled to hear that everything was straightforward and that you're happy with your choice. Your recommendation means a lot to us, and we're here for you whenever you need assistance.
- The Endurance Team
Reviewed June 12, 2025
I have had my Endurance policy for about a year and I am still making payments on the policy. My mechanic submitted a claim on 6/4/25 and was told the need to send out and inspector in 24 to 48 hours. On 6/6/25 inspector went to shop. I called Endurance on 6/9/25 and was told they are waiting for inspection report my mechanic was given the same story.
We call back on 6/10/25 and was told that they don't have the report and that another inspector would be out in 24 to 48 hours which would be today 6/12/25, 6:07 P.M. As of this writing no inspector has been to the mechanic shop. The mechanic called Endurance again only to be told there is nothing they can do. I am a 67 year old disabled widow and I have been out of my vehicle since 6/3/25 and today is 6/12/25. I am not able to rent another car and I am not able to get past the customer service staff to register a complaint! I feel cheated and robbed. My mechanic says that he works with a lot of companies and has never had this much trouble. We are at 2 weeks with being no closer to a resolution than I was on the first day. Please do not use this company.
Annie, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,The Endurance Team
Reviewed June 12, 2025
I had Endurance for my car that ended up being totaled. When I called to take it off I was told I could transfer my equity over to my new car. Miah went through everything with and even offered me an upgrade that offers maintenance. She was so thorough with everything and patient with me while I gathered all the needed information. She explained the plan in detail. I'm very excited about my new plan. Miah is amazing. You can definitely see why Endurance has such high customer satisfaction.
Hi Kim! Thank you so much for sharing your wonderful experience with our team! We're thrilled to hear how thoroughly Miah assisted you and how satisfied you were with transferring your plan to cover your new vehicle. It's our goal to make our plans as clear and accommodating as possible.
- The Endurance Team
Reviewed June 12, 2025
I'm not a satisfied customer, this company is horrible. It took 3 weeks to let me know they aren't covering my repair. I should've stayed with my other car warranty. Service sucks. 🤬😡 I wouldn't recommend this company not even to my worst enemy.
Hi Rachel, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed June 12, 2025
Be extremely cautious! I have now called regarding my warranty repair 3 times and have never gotten an agent in less that 1 hour. I had a head gasket leak which the adjuster inspected and approved the repair after I paid for the diagnostic. After the mechanic spent 10 hours at $190 an hour getting to the headbolts, he discovered one was stripped. At that time Endurance denied the entire claim since "bolts" aren't covered in the Supreme plan. They are refusing to pay for the $1900 worth of additional work completed only because they gave authorization!
Robert, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed June 12, 2025
I work in a shop and we used to accept this warranty but after today I will no longer honor them. They are actually worse than CarShield. Any time you call you are guaranteed to be put on hold for at least a half hour. When you complete the job you are required to jump through hoops and wait over two days for payment. We do not get paid on the garage side to deal with this nor do we have the time to, and I can guarantee you when you call a shop and ask them to work with your extended warranty company we are already rolling our eyes and now if you say it is Endurance I will tell you to find another shop
Hi, Jody. We’re sorry to hear about your experience and truly appreciate your feedback. We understand how valuable your time is, and we apologize for any inconvenience or delays you’ve faced. We're always working to improve our process for both customers and repair facilities, and feedback like yours helps us do that. If you're open to a conversation, we'd welcome the chance to learn more.
- The Endurance Team
Reviewed June 12, 2025
I had to have my Truck towed for repair. I called Endurance at the number on my card, I told the lady that not one towing company would accept any insurance. I also told her it was 200 dollars to tow the truck. She said, "You pay them and send us the receipt and we will refund your money." I paid and sent the receipt to the address she gave me. They refused to pay anything more than 50 dollars. They said I called for the towing not them but they would not call anyone for the towing as they said that I had to call the towing service. Under my contract in the additional benefits it shows that the towing will be paid in TOTAL in case of a breakdown. CATCH 22 people. They are liars and nothing more than a ripoff. I have all the emails to and from them also their contract which shows they are liars in black and white.
Hi, Charles. We’re sorry to hear about your less-than-satisfactory experience. If you’d like to discuss your experience further, please feel free to reach out to our team directly. Thank you.
- The Endurance Team
Reviewed June 12, 2025
I just signed up with Endurance about a week ago. I have to say that Ataka ** did a fantastic job explaining my policy options so I could understand which one suited me best. Today I called with some questions and Tabitha ** was amazing and extremely helpful answering them while providing me with emails explaining how the Endurance App works. Both of experiences were top notch which means Endurance must have some great people who know who to bring on to "Team Endurance". My experiences make me want to apply for a position with them. :-)
Hi, Chester. We're thrilled to know you had such outstanding experiences with our team. Ensuring our customers are supported and informed is a top priority for us. Thank you for choosing Endurance. Please feel free to reach out if you have any more questions!
- The Endurance Team
Reviewed June 12, 2025
I have Endurance on both my Genesis and my BMW and they have been so easy to deal with. I dealt with a rep today by the name of Kimberly ** (or **) and she was remarkable. I called in to upgrade my policy and she handled everything flawlessly. Every question and concern I had, she was able to address it. I appreciate her to the fullest.
Hello Jessica. Thank you for taking the time to share your experience with Endurance! We are thrilled to hear that our team provided impeccable service as you upgraded your plan. Delivering hassle-free and supportive interactions is always our goal. We appreciate your loyalty, and if there's anything more you need, feel free to reach out to us anytime.
- The Endurance Team
Reviewed June 10, 2025
I was a CarShield customer for 14 months. I ended up switching to Endurance because the rep on the phone made it seem like I had more and better coverage for a lesser monthly payment and lesser deductible. Well the person lied. I've had two major issues with my truck and Endurance cover neither of them. So I've been paying my monthly dues and am now 3400 dollars out of pocket expenses for truck repairs and 4 months worth of payments. Looked at my old CarShield coverage and both issues would have been covered by them. False advertisement if you ask me!
Hi, Zachary. We apologize for your experience; this is certainly not in line with our standards. We'd like to connect with you directly see we can see what we can do to make things right. Please email feedback@endurancedirect.com with your coverage details. We are here to assist you.
- The Endurance Team
Reviewed June 10, 2025
Absolutely great and friendly experience. Courtney was professional, knowledgeable and made me feel appreciated for doing business with Endurance. By the way, solved my problem and questions. My first call with questions over 2 years. Thank you for making the process so positive.
Grandpa Ken
Hi, Ken. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed June 9, 2025
I appreciate the company's responsiveness to questions and their customer service representatives are always professional and informative. The only drawback I have experienced is the limited number of service centers in my area. Hopefully that will number will grow in the future.
Thank you for the kind words, Kenisha! We’re so glad to hear you’ve had a positive experience with our team. We understand the importance of having more service options nearby, and we’re always working to expand our network to better serve customers in all areas. We appreciate your feedback and continued trust in Endurance!
- The Endurance Team
Reviewed June 9, 2025
My Jeep had been giving me the worst troubles. Thankfully My experience with Courney at Endurance (again Thank You) with more than pleasant. She was courteous and actually helped me save money and my vehicle.
Hi, Christopher. Thank you for your review and for taking the time to share your feedback with us. Our top priority is quality customer service, and we are ecstatic that we met that mark!
- Endurance
Reviewed June 9, 2025
The agent I spoke with was very knowledgeable and informed me of all my options. He was polite and explained his answers in a way that I understood. I gave this 4 stars based on the multitude of issues with the Endurance app.
Thank you for leaving us a review, Robert! If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed June 8, 2025
The representative I dealt with when I was signing up for Endurance was very pleasant. He was very knowledgeable and knew what he was talking about. My original warranty is due to expire in August. So, I was shopping around at different companies and I went with Endurance. I would never force anything on anybody, but I would definitely tell them to think about Endurance and compare them with other companies.
Thank you for sharing your experience with us, Carmen, and for recommending us! We’re glad your sign-up experience with us was a great one
- The Endurance Team
Reviewed June 7, 2025
So far, everything's been good with Endurance. I got the contract and I've looked at that. So far, I'm very satisfied with the sign up. I haven't used the warranty yet, but I got it as a protection for my vehicle because it's got a lot of miles on it. It's a reassurance to me that, if something happens, I've got some coverage. I would recommend Endurance to others if they got a lot of miles on their vehicle.
Thank you for sharing your experience and recommendation, Jontie! We're delighted to hear you're very satisfied with your Endurance plan thus far. If there's anything more you need or additional questions you have, please feel free to reach out.
- The Endurance Team
Reviewed June 6, 2025
When I tell you I was stuck between a rock and a hard place, just trying to make the right decision for cover, two vehicles by the way, the rep I spoke to was phenomenal. Knowledgeable, polite, professional and was the deciding decision on whether or not I was gonna stay or go with another company. I felt a lot safer choosing Endurance. He did a great job...Now I gotta call the other company back and tell them I'm leaving them lol. Great Job
Thank you for sharing your wonderful experience, Brittnee! We're delighted to hear that our representative's professionalism and expertise provided you with the confidence needed to choose Endurance. If you need any further assistance or have more questions, we're always here for you. Welcome to the Endurance family!
- The Endurance Team
Reviewed June 6, 2025
The account manager Karolin ** was amazing. I have taken a financial hit and couldn't afford my payment anymore and instead of canceling my contract she helped me out by making my payments cheaper. Not to mention it is always nice to be on the phone with someone who can relate with your problems and able to have a casual conversation as well. I highly recommend her because not only is she good at her job but she is good at relating to her customers' needs as well. I loved my experience and am very pleased with the outcome as well.
We're delighted to hear about your wonderful experience with our team, Mellissa, and appreciate you recommending her. If there's anything else we can do for you, don't hesitate to let us know. We're here for you anytime!
— The Endurance Team
Reviewed June 6, 2025
Unable to get through to customer service. They keep you on hold for hours. Requested a call back. Never happens. My repair shop gave up trying to contact them. They can't get through either. I'm totally dissatisfied.
Richard, we’re sorry to hear that you've had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com with your questions or concerns, and our team will be in touch as soon as possible.
Sincerely, The Endurance Team
Reviewed June 6, 2025
My car is 16 years old and I got tired paying 4,000 to the dealer. So I said, "Maybe I can try somewhere else." I did. I checked two companies, and I preferred Endurance. It was better than the other company. When I called, the lady was very nice. She explained everything in detail. She was very patient and straightforward with everything. I got my papers in the mail three weeks later. I could download it, but I don't have paper in my computer. So, it was good.
Hi, Violet. Welcome to the Endurance family. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 5, 2025
Isai ** went above and beyond on explaining everything. Even school me and gave me some tips. Endurance also promised me if find a better deal with the delearship I can cancel their policy within 30 days.
We're thrilled to hear you had a great experience with our team, Ricardo! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 5, 2025
Sales rep sold me a bill of goods. Said he couldn't think of any reason why any problem with my car wouldn't be covered. Well after paying $1,155.20 in premiums, brought my car in to have oil leaks fixed. Their bill some $5,000+. Endurance denied claim saying none of it was covered. I was assured by sales rep leaks and many other things were covered. Canceled policy, was inferred I'd get full refund, nope, $400+ pittance of change. I'm elderly, no anything about cars and was told it's my fault for not understanding items not covered in booklet. Which must have been everything that could go wrong. I unfortunately took sales rep at his word.! Guess in today's world, one's word means nothing. Unfortunate! STAY AWAY. Their word means nothing. Not all work done, but what was cost $2,746.
Hi, Sharon. We appreciate you sharing your experience, and we're truly sorry for the frustration you’ve encountered. Our goal is to provide clarity and support, especially when it comes to coverage issues. It sounds like there might have been some miscommunication, and we apologize if you’ve felt let down.
We’d like the opportunity to discuss this with you further and try to find a way to make it right. Please feel free to reach out to us at feedback@endurancedirect.com so we can address your concerns directly and offer any needed assistance moving forward.
Thank you for your patience,The Endurance Team
Reviewed June 5, 2025
I am super disappointed in Endurance. I'm a senior citizen and I'm never covered for repairs. Very sad situation.... I feel like I'm not getting anything covered for my car. Each time diagnosed cost me $200 and nothings covered? Wow!
Hi Debbie, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed June 5, 2025
I have been an ENDURANCE client for several years. Coverage has been complete and rapid with each claim. ENDURANCE deals directly with the shop, so that I just drop off and pick up my vehicle...Very convenient for me.
Hi, Bob! Thank you for your positive review and loyal support through the years. We're thrilled to hear that your experience with our claims process and service has been so convenient and satisfying. At Endurance, we're committed to making things as effortless as possible for our customers, and it’s great to know that we’ve succeeded for you. We're here whenever you need us!
- The Endurance Team
Reviewed June 5, 2025
My previous insurance that I had had expired and I didn't know, so I went with Endurance. I've submitted a claim for my Murano and that was taken care of. The process was good and their overall customer service was fine.
Thank you for sharing your experience with us, Guadalupe! We're delighted to hear that you are enjoying the coverage and have had a positive claim process. Our team aims to make every interaction as smooth as possible, and it’s great to know we've met your expectations. Please feel free to reach out anytime you need assistance.
- The Endurance Team
Reviewed June 5, 2025
I already had an auto warranty with Endurance, so I just added another vehicle. The customer service has been great any time I’ve spoken with someone over the phone. I haven’t had to use the warranty yet but I believe that if I ever do need to use it, they’ll provide good service.
Hi, James. We appreciate you sharing your positive experience with Endurance! It's great to hear that the sign-up process was smooth and that you've received excellent support from our customer service team. Thank you for being a valued customer, and we're always here to assist you.
- The Endurance Team
Reviewed June 5, 2025
I'm glad that I have Endurance just in case. We had CarShield but their rates went up, and coverage is pretty much the same. Everyone at Endurance was nice when I signed up on the phone.
Thank you so much for sharing kind words about your experience with Endurance, Elizabeth. We are thrilled to hear that you're satisfied with our coverage and the customer service from our representatives. We genuinely appreciate your decision to choose Endurance and are here to provide continued support whenever you need. Thank you for being a part of the Endurance family!
- The Endurance Team
Reviewed June 5, 2025
Endurance has the best reputation and the dealerships accept them. It’s a good warranty, and the rep during signup was very helpful.
Thank you for sharing your positive experience with Endurance, Dairon. We're pleased to hear that the sign-up process was smooth and that our representative could assist you effectively. We appreciate your trust in us for peace of mind and are thrilled our service has already met your expectations. Should you have any questions or need assistance along the way, feel free to reach out—we're here to ensure your coverage remains hassle-free.
- The Endurance Team
Reviewed June 5, 2025
We paid off our automobile and the extended warranty that we have was questionable. We signed up with Endurance and the gentleman was very professional. However, with his language skills, I had to ask him to clarify some of the stuff he was saying. He was going too fast with his presentation and it was confusing. As we were at the end, I asked him again, "Please clarify." I did get the paperwork yesterday for both vehicles, so that came in a timely fashion. But with Endurance, they need to be able to be understood by the people that they're trying to sell no matter what, whether it’s lower-income people or those who don't have a college background, or higher income that doesn't always grasp what the person is trying to say.
Hi, Christine. Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are pleased to hear that you found the signup process generally positive. We acknowledge your suggestions for improving communication clarity and assure you that we are always working to enhance customer interactions. Should you have any additional feedback or require assistance, please let us know. Thank you for choosing Endurance.
- The Endurance Team
Reviewed June 5, 2025
I signed up with Endurance and the guy on the phone was great. He was knowledgeable. I cook at work and was so busy, but he explained and laid it all on the line while I was working at the same time. I didn't have to ask any questions and knew what he was doing as far as my end.
Thank you so much for sharing your feedback, David! We're delighted to hear that our representative effectively assisted you. Providing a smooth and professional sign-up experience is very important to us, and we're thrilled you felt it delivered on these qualities. If you have additional questions or need assistance, we're always here to help. We're proud to have you as a valued customer!
- The Endurance Team
Reviewed June 5, 2025
I had purchased a car warranty but it wasn’t accepted at my car dealer. I looked for another one and saw an ad for Endurance on TV. The rep who helped me was very good. He was very positive and upbeat.
Hi, Kathleen! We're thrilled to hear about your fantastic experience with our customer service team. We're glad the process was seamless and met your expectations. Your recommendation means a lot to us, and rest assured, we're here anytime you need assistance. Thank you for choosing Endurance!
- The Endurance Team
Reviewed June 4, 2025
I just purchased Endurance warranty. The sign-up process was nice and the plan options are good. I can agree with it and can afford it.
Hi, Charlotte. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed June 4, 2025
I wanna keep my car and I don’t have warranty coverage anymore so I wanted something would cover. I got Endurance and the agent was very helpful.
Thank you for sharing your feedback with you, Betty! We're delighted to hear that you found our sign-up process smooth and that our sales agent was able to assist you effectively in securing coverage that provides you with peace of mind. If you need any further assistance once your plan is active, or at any time, please don't hesitate to reach out. We're here to help and look forward to continuing to support your needs.
- The Endurance Team
Reviewed June 4, 2025
Be very aware of what they will actually cover!!! They would not cover my RAM exhaust manifold warping and breaking off two of the manifold bolts! They said that they don't cover anything if there is a broken bolt!!!! I'd be better off taking what they charge me for a month and putting in a savings account and pay for it myself!!!
We’re sorry to hear your claim didn’t go as expected, Jim. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage and see what we can do to make things right.
- Endurance
Reviewed June 4, 2025
It's pretty easy getting signed up with Endurance. It was simple to do and no problems. I was looking for something because my warranty is running out and Endurance was more reasonable than a couple of others I had checked on. So, it made it attractive. It was mostly a kind of a menu of things that you pick out yourself, pretty much what you wanted. I’ve been with them for a month now and I've had a pretty good experience so far. I haven't had a claim yet but if I needed to file one that I can use it immediately. Everything worked fine.
Hi, James. We're thrilled to hear that signing up with Endurance was straightforward and rewarding. Your positive feedback and recommendation are truly appreciated. We're committed to being there whenever you need us, and should you need assistance or have any questions in the future, feel free to reach out. Enjoy the peace of mind your coverage provides!
- The Endurance Team
Reviewed June 4, 2025
I had a CarShield and my daughter had it too. So when her 2015 Nissan went into the shop, she had quite a bit of work done and CarShield didn't fix any of it. So she told me to check what plan I have with CarShield. I had a full plan on my Mercedes but only the engine and the transmission was covered for my Explorer. And that was the plan that my daughter had. So, I canceled my warranty with them.
My daughter told me where my 401(k) is with Fidelity, that I could go through that and they gave me the number for Endurance. The customer service at Endurance when I signed up was really good. I had no issues at all. I wanted to make sure I had the best plan I could get for both cars, not just to cover the transmission and the engine.
Hi, Glenda. We're thrilled to hear that your experience with Endurance has been positive. It's our mission to provide exceptional customer service and comprehensive coverage, so it's great to know we met your expectations. If you have any more questions or need further help in the future, please don't hesitate to let us know. We appreciate your recommendation and are happy to have you as part of the Endurance family.
- The Endurance Team
Reviewed June 4, 2025
I checked out Endurance and it sounded real. The sign-up process was not too long. I was an insurance agent for 40 years, so I kinda know about cars. And so far right now, the coverage and the cost is fine. But I told the guy that it will depend on what the federal government does with my Social Security if I'll be able to continue or not.
Then I got something in the mail the day before yesterday that said there's gonna be a rate increase probably on June the 12th and if that happens, they can't guarantee the price. And so, I called Endurance and they said that was a scam. I would have just canceled it because when you buy in at a guaranteed price, done. And I have concerns about my Social Security. I don't want to live broke in my old age. Other than that, the purchasing process was good.
Hi, Marian. Thank you for sharing your experience with us. We're delighted to hear that the sign-up process with Endurance went smoothly. We appreciate your vigilance and we're glad everything was clarified swiftly. If there's ever anything further we can do to assist, please don't hesitate to reach out. Your trust is important to us, and we're here to ensure your experience remains exceptional.
Best regards,The Endurance Team
Reviewed June 4, 2025
The representative from Endurance was excellent. She was very courteous and was very good at what she did. She was knowledgeable about the product and gave me options to choose from. The sign up process, overall, was easy. I would tell people to go for it.
Hi. Albert. We’re thrilled to hear about your excellent experience with our customer service representative! It’s wonderful to know that the sign-up process was smooth and that you’re pleased with the coverage options offered. Your support in recommending our services to friends and family is greatly appreciated. Thank you for choosing Endurance, and we look forward to continuing to provide you with top-notch service.
- The Endurance Team
Reviewed June 4, 2025
I saw a couple commercials, and I called their toll-free number, and the representative I spoke to was thorough in explaining what was gonna happen if I needed to make a claim and made it sound like it was gonna be very easy for me. And for the coverage I was getting, I thought it was a good rate, so I went ahead with Endurance. I had a little bit of problem understanding her because she had a very heavy accent, but it went great.
Thank you for sharing your detailed experience with Endurance Christopher. We're thrilled to know you found our customer service effective and the coverage reasonable for your needs. We appreciate your feedback, as it helps us to keep improving our service quality. If you ever have any questions or require assistance, feel free to reach out. We are always here to help and look forward to offering you quality service in the future.
- The Endurance Team
Reviewed June 4, 2025
Endurance gave better incentives and more coverage. I have an older vehicle, so their guarantee is what drew me to them. The sales rep was friendly, very knowledgeable, breaking everything down in layman’s term, made sure I understood the policy, what I was getting involved with and I appreciated that.
Hi, Lamonte. Thank you for choosing Endurance and for such a positive review! We're thrilled to hear you found our coverage offerings more appealing, and we appreciate your kind words regarding our customer service team's friendliness and knowledge. We're glad the sign-up process was straightforward for you and that you're satisfied. We're committed to maintaining this level of service and look forward to continuing to meet your expectations. Please reach out anytime if you have questions or need assistance.
- The Endurance Team
Reviewed June 4, 2025
My wife got a letter, but she didn’t have her car anymore, so I called and talked to an excellent sales rep, liked the deal, so I signed both me and my son up for Endurance. The issue I have now is at the time I got the policies, I didn’t know the mileage on my son’s car, and when I called them back to give them the actual mileage, this lady told me I had to pay more. But when I spoke to the guy I initially dealt with, he said it didn’t really matter, and he would be sending me hard copies of the policies, so I felt reassured. But I only got the one for my son, and I haven’t received mine yet. Our policies start on June 13, and I don't want to have any problems when I take my car in and they tell me it’s not covered because I didn’t pay more.
Thank you for sharing your experience, Skender. We're pleased to hear that your initial interactions with our team have been positive and that you felt well taken care of by our representatives. Nonetheless, we sincerely apologize for the delay in receiving your contract, along with any frustration this may have caused. Rest assured, we're working to ensure you receive the necessary documents swiftly. Please don’t hesitate to reach out to us directly to expedite this process. Please don't hesitate to reach out if you need further assistance.
- The Endurance Team
Reviewed June 4, 2025
I just purchased Endurance and only made three payments so far. But the experience of getting signed up was not a big deal. It was straightforward. And the representative was knowledgeable. I’ve got full coverage for 75,000 miles. It’s a limited time. My car will be close to 300 when it runs out anyway, so that’s pretty good. And the price that I pay Endurance is less than what I pay for maintenance.
I got a Prius that I got brand-new. It’s a 2013. I have had it into the shop every 5,000 miles, so I wouldn’t expect it to break down. But it did. And it was my first breakdown. It was a water pump on an electric motor. It was not a well-timed and planned breakdown. It was something that just happened because it got tired of working after 200,000 miles. But other than that, there was nothing else that ever happened with that car. So, when I heard the commercial on TV with Danica, I went online by looking up Endurance, and then I called the number that was on there.
Thank you for sharing your experience with Endurance, Freeman. It's great to hear that the sign-up process was straightforward and that the representative clearly laid out your options. Our goal is to provide you with exceptional service whenever needed. We appreciate your trust and look forward to continuing to serve your vehicle's needs. If you ever have more questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed June 4, 2025
So far, my initial experience with Endurance has been positive. But since I’ve only had the policy for two weeks, I haven’t gotten the chance to get the benefit from it. Because if I make a mistake, I have to wait at least a month plus 1,000 miles before I can actually activate the policy to get a benefit from Endurance.
The sign-up process was fine. The gentleman that I first contacted was Alex. He gave me a couple of days because I wanted to go check. Because if I have to have any major thing done, I would take it to the dealership, and that would be my repair shop that I would go to for anything major that's under the agreement, and what the guy was telling me. And I also talked with a lady who was pleasant and professional.
So, I went down and talked to the Toyota people and asked specifically if they had ever done business with Endurance to see what kind of feedback they have. And everything that they said was positive. They also gave me some cautionary tales, not necessarily against Endurance, but against other companies that are in the same business as Endurance. They told me what to be wary of or look out for.
The only other thing that I have to finish is the financial part. They got it through Line 5, the finance company. And right now, it’s a direct deposit from my credit card. But I want a paper bill sent to me. But they were saying that under the rules, I have to do at least the first two months on the credit card, and then I can call customer service back, and they will call Line 5. So, after June 15th, when the next payment comes out, then I can call back and request that I get a paper bill through the mail. At least And they said that, normally, it’s no problem to get that taken care of.
I had heard of ADT and seen their commercials. And I was on my computer late one night, and it was just saying the top five businesses that insure, like Endurance. And I just clicked on it. And I didn’t even finish the form and just deleted it, and the next thing I know, I’m getting a phone call. Endurance called me, and then we started talking, and it just went from there.
Hi Harry, thank you for your positive and insightful feedback about your initial experience with us at Endurance. We're delighted to hear that our team's professionalism and patience left a significant impression on you. We understand your feedback regarding billing, we'll be sure to share this with our customer experience team. Should you have further queries or concerns, please don’t hesitate to get in touch.
- The Endurance Team
Reviewed June 4, 2025
Dealt with V ** who assisted me on handle my account with Endurance. I can't express how much of a pleasant experience it was. V ** made me feel cared for and comfortable. It's not too often a organization like this will make you feel like you matter. Thanks again 🧸.
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our team made you feel valued and cared for. Ensuring our customers feel confident in Endurance is a priority for us. We appreciate your kind words and look forward to continuing to serve you. Feel free to reach out anytime you need assistance!
- The Endurance Team
Reviewed June 4, 2025
I chose Endurance Warranty because of its better coverage and I could go to any mechanic I wanted. The customer service was excellent.
Hi, Kathleen! Thank you for sharing your wonderful experience with Endurance. We're thrilled to hear that the flexibility in choosing your preferred mechanic and our coverage have helped you make the best choice. It's great to know that our commercials resonated with you and our customer service team could provide the support you deserved during the sign-up process. We look forward to serving you and protecting your vehicle investment in the future!
- The Endurance Team
Reviewed June 4, 2025
Signing up with Endurance was easy and efficient. The person I spoke with was professional, affable, thorough, and easy to deal with.
Thank you for sharing your positive experience with us, Edward! We're thrilled to hear that the sign-up process was straightforward and that our reps contributed to your great first impression. We truly appreciate your recommendation and your kind words. Your feedback is a testament to our commitment to providing top-notch customer service. If you ever have any questions or need assistance, we're always here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed June 4, 2025
I wasn’t happy with CarShield, which is why I tried Endurance. CarShield promised to send me a bill each month. When the bill was due, they turned around and said that the money wasn't in my account, even though I didn’t ask them to take it out. I asked them to send me a bill, and they said, “We don’t do that.” That's when I canceled my account with them.
I then went to Endurance. I had a good experience with them, and the representative was able to send me a bill each month. He was very good.
We're thrilled to hear about your positive experience with Endurance, Henry. It's fantastic to know that our team has met your billing and service expectations, making your transition smooth and hassle-free. Thank you for sharing this feedback and for choosing Endurance. We look forward to continuing to provide you with excellence service. If you have any further questions or needs, remember we're always here to help!
- The Endurance Team
Reviewed June 4, 2025
The customer service I received when I signed up with Endurance was fine, and everything went smoothly.
Hi, Juliette. Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.
- Endurance
Reviewed June 4, 2025
I bought the Endurance warranty based on the good reviews I found about them, particularly on having good coverage and lower pricing than everybody else. The customer service representative I talked to at Endurance Warranty was very professional.
Hi Mohammed, thank you for your glowing feedback and for recommending us to your friends! We’re thrilled to hear that you found our service affordable, accompanied by excellent customer service. If there’s anything else you need, feel free to get in touch. We're always here for you.
- The Endurance Team
Reviewed June 4, 2025
I got Endurance after buying a used truck. The car is not fairly new, but not brand-new, so I wanted to be sure to have coverage in case something happens. The guy during the sign up was very good.
Hi, Antonio. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed June 4, 2025
Endurance has excellent customer service. When I needed them, they were all here. The man that helped me with every question I had could answer me in my language. I appreciated that to the utmost. They also cost less now compared to before.
Thank you for sharing your experience, Carolyn! We’re thrilled to hear that the process, from purchase to filing claims, has been seamless for you, especially noting the excellent customer service you received. It's wonderful to know that our efforts are valued and that you're satisfied with our service. Feel free to reach out anytime!
- The Endurance Team
Reviewed June 4, 2025
My car is not too old, but has a little bit more than 100,000 miles. I wanted to be protected if something happens. Signing up with Endurance was very smooth and their rep was very professional. Everything sounds really good over the phone but I have an experience with cars before with a different provider and it wasn’t that pleasant. But so far, everything’s good with Endurance.
Hi, Vincente! We're thrilled to hear that your sign-up experience was both smooth and professional, and that you've been happy with what you've experienced from Endurance so far. If you need any further assistance, don't hesitate to contact us. Looking forward to more great service experiences with you!
- The Endurance Team
Reviewed June 4, 2025
I bought a secondhand new pickup and it doesn’t have insurance. I got coverage from Endurance if something in the future happens to the motor or transmission. The guy who helped me was excellent. He explained everything well.
Thank you for sharing your positive experience with Endurance, Quintin! We're thrilled to hear that the sign-up process was straightforward and pleasant for you. Your satisfaction matters greatly to us, and we look forward to serving you in the future.
- The Endurance Team
Reviewed June 4, 2025
I’ve been very satisfied with Endurance. I researched the different companies and their reputation, and found Endurance to be what I thought would be the best. They could be a little bit cheaper. But for what I’m getting, it’s a good deal. I was also impressed with the way their rep handled everything. We went over everything and let me know all the benefits. She was very informative and made it easy to understand. They gave me a timeline that warranty would start 30 days after my first payment was made on the 24th of May. I just started it a month ago and everything’s going well so far. If anybody’s considering it, they should go with Endurance over anybody else.
Thank you for sharing your positive experience with Endurance, Carroll. We're thrilled to hear that our representative made everything easy to understand and provided you with all the necessary information about your coverage. While we appreciate your feedback on pricing, we're glad to know that you find the deal worthwhile overall. If you ever have any questions in the future, we're always here to help!
- The Endurance Team
Reviewed June 4, 2025
I needed an auto warranty for added protection cause I got my Ford Escape without one. They recommended I get extended coverage with Endurance. I looked through some other ones for the price range and what they had to offer, but with Endurance, what they offer is just point blank right there in your face. I’ve been getting letters from them in the mail so I thought of calling them. It was nice, easy and quick. The rep took time and explained everything to me really good. Coverage is in effect cause they’ve already got money out of my account.
We're thrilled to hear you had a great experience with our team, Joyce! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 4, 2025
My daughter told me about Endurance Auto Warranty. When I signed up, the representative was a very nice guy. He was very respectful on the phone and he explained everything to me.
Thank you for the 5-star review, Marie. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 4, 2025
I don't have a warranty on my car with 80,000 miles. So, I decided to look for one and picked Endurance. Signing up was fine as well as the representative that helped me. Overall, it was good.
Thanks for sharing your experience, Randall! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed June 4, 2025
I have signed up with Endurance Auto Warranty. I also had it before in another automobile. I haven't had a chance to use it yet. Their customer service did very well. He explained everything and made it simple to make the move.
Hi Charles, thank you for sharing your positive experience with Endurance's customer service! We're delighted to hear your session was clear and easy. If you have any questions about your coverage as you begin using it with your vehicle, please reach out. We're happy to assist.
- The Endurance Team
Reviewed June 4, 2025
During my decision period, Endurance happened to give me a call back after I had looked at them online. So the timing was perfect for me to go ahead and make the decision to go with Endurance because everything I checked out was very similar to their product lines.
The customer service was fine. Everything was very well explained and quite efficient. I would recommend Endurance Warranty to a friend.
Thank you so much for sharing your positive experience with Endurance, Tom. We are delighted to hear our customer service helped make your decision easier. Knowing that you would recommend us to a friend means a lot, as it reflects our commitment to providing excellent service. If there is anything more we can assist you with, feel free to reach out. We’re here for you anytime!
- The Endurance Team
Reviewed June 4, 2025
The representative who helped me get started with Endurance was very courteous and explained everything really well. He was very knowledgeable about his job, so I was pleased.
Hi Marcia. We're thrilled to know that your experience with our sales representative was informative. It's great to hear that you found the process seamless and reassuring! We're committed to maintaining these high standards, and we appreciate you taking the time to share your positive feedback.
- The Endurance Team
Reviewed June 4, 2025
I saw an advertisement for Endurance, crossed my fingers, and decided to go with them. Customer service was great.
Hi, Frank. Thank you for highlighting the exceptional support our representative provided while helping you during your sign-up experience! We take pride in leaving a positive impression and appreciate your feedback. If you have further questions, please don't hesitate to contact our customer service team for specific information. We're thrilled that your experience was satisfactory otherwise, and we remain committed to assisting you with your coverage needs.
- The Endurance Team
Reviewed June 4, 2025
My auto warranty was up, and so it was mandatory to look into it. Endurance called me and the representative was very nice. Everything's fine.
Hi Deb, Thank you for sharing your positive experience! We're delighted to hear that your sign-up process was smooth, and that you had pleasant interactions with our representative. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to continuing to provide you with excellent service for many years to come.
- The Endurance Team
Reviewed June 4, 2025
I felt like I needed Endurance even though there’s nothing wrong with my truck because it’s 11 years old. I got the full coverage. They were pretty thorough and told me exactly what they were gonna do. Minor things don't really bother me. I didn't pay for all that. But if I blow an engine or transmission or air condition, they run high. They made good sense out of all of it when I was talking to them and the price was pretty reasonable.
We're thrilled to hear about your positive experience with Endurance, Edwin! We're glad you found our representatives helpful and the enrollment process clear and thorough. Thank you for recommending us it highlights the effort our team puts into ensuring customer satisfaction. Should you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to support you and your vehicle's needs.
- The Endurance Team
Reviewed June 4, 2025
My auto warranty was expiring and I saw Edurance’s advertisements on TV. The people I talked to on the phone were great.
Thank you for the 5-star review, Terry. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed June 4, 2025
It was about time for an auto warranty for my 2020 Ford Escape, and I got full coverage from Endurance. It was easy to sign up with them. The rep I spoke with was knowledgeable. We talked about different things and I was happy with the experience of talking to him.
Thank you for taking the time to share your positive experience with Endurance, Joe. We're thrilled to hear that the sign-up process with our representative met your expectations. Your choice of full coverage for your Ford Escape sounds like a perfect fit for your needs. We're also pleased that you found the cost and our website to be reasonable and user-friendly. If there’s anything more we can do to further enhance your experience or if you have friends or family considering Endurance, we’re always here to help. Thank you for the recommendation!
- The Endurance Team
Reviewed June 4, 2025
I clicked on something online that said “top five”, and Endurance was in the top five. The customer service guy was very good to speak with and very knowledgeable. He went over the plan options with me. The only thing I need him to get fixed is he got the mileage wrong. He put down 143,000 miles as the mileage on my truck but it actually has 153,000. For the warranty to go full four years in that or the mileage that's supposed to be on it, it's supposed to go to 202,000 miles, not 192,000. I’ve talked to him twice and called Endurance to tell them about it. I still don't have the updated policy booklet. If they don't get it fixed, then I'm gonna be a little irritated.
Hello, Michael. Thank you for your insightful feedback about your experience with Endurance. We're thrilled to hear that your interaction with our customer service team was smooth and that you found our representative helpful and knowledgeable. Our team prioritizes resolving issues in a timely manner, and we're here to ensure you receive an updated contract soon. Please contact us if you need further assistance; we're committed to addressing this swiftly.
We appreciate your patience and look forward to straightening out these details so you can continue enjoying your coverage worry-free.
- The Endurance Team
Reviewed June 4, 2025
Endurance had really good reviews online. I looked them up, called them, and the rep who helped me get signed up was really good. I have an older vehicle, and I have considered an auto warranty for a long time. One day, I decided that I needed to get a little more serious.
Thank you for taking the time to share your positive experience with Endurance, Gary! We're delighted that our team was able to get you set up easily and that your initial interactions have been smooth and satisfying. We’re also thrilled to hear you found our online reviews helpful. While you haven’t filed a claim yet, should you need any assistance in the future, we're here to support you every step of the way. Thank you for choosing Endurance, and please reach out anytime if you have questions!
- The Endurance Team
Reviewed June 4, 2025
I was looking for some kind of insurance. Endurance came up online and I looked at their rating. I did see some other companies and saw that Endurance had better coverage. Customer service during signup was fabulous. I could have paid it that day to get a better service. They were trying to get me the best rates but I didn't have the funds that day. I had to wait till Friday but they worked with me until that Friday to get it taken care of, to make the payment and still have a good service. They were good at trying to help me with everything that I needed to cover.
We're thrilled to hear that you had such a positive experience with Endurance, Alex! Our team always strives to provide outstanding customer service, and we're glad to know we were able to navigate your payment needs and ensure smooth processing. We're excited to have you in the Endurance family and look forward to supporting you in the future.
- The Endurance Team
Reviewed June 4, 2025
I was looking for a bumper-to-bumper warranty for my foreign car. Endurance fulfilled everything I was looking for.
Thank you for taking the time to share your experience, Joe! We are delighted that your research led you to choosing Endurance and that our representative was able to help you secure a perfect plan for your needs. Thank you for choosing Endurance, and feel free to reach out with any further queries you might have in the future.
- The Endurance Team
Reviewed June 4, 2025
I called Endurance, and the representative just made the experience so much easier than I thought it would be. He worked really hard presenting the benefits and packages that were a right fit for me. I got the elite package with the no-deductible option. I was glad that I was able to break up the payments, instead of paying for the whole thing. Everything went very smoothly. I was very pleased with the service.
Hi Dana, thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that the process of enrolling in our coverage was straightforward and well-suited to your needs. Hearing that our team's dedication to personalizing support played a crucial role in your decision reflects exactly what we aim for. We're pleased that everything was communicated clearly and are here for any questions or further assistance you may need in the future.
- The Endurance Team
Reviewed June 4, 2025
I just purchased an old car. Being on a fixed income, if something happens to the car, I won’t be able to pay for it, so I got Endurance. The representative during sign up was helpful. He explained to me and offered me everything that I wanted to protect my car. It was a nice experience. The pricing wasn't bad. I thought it was going to be more, but it’s not.
Thank you for your wonderful feedback, Octavia! We're thrilled to hear that our team could provide peace of mind and assist you in selecting a plan that fits your needs and budget. It's great to know our efforts to deliver exceptional customer experiences have reassured you. Should you need any further assistance, feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed June 4, 2025
I've always liked warranties. The sales representative at Endurance sold me good, and I liked the warranty.
We're thrilled to hear you had a great experience with our team, Charles! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 4, 2025
I heard nothing but good things with Endurance. The place that takes care of my car highly recommended them for warranty, so I joined. The rep went through everything with me. She’s supposed to send me the contract in the mail so I can read it over and see what I’m qualified for. I haven’t received it in a month. But other than that, everything was great when I signed up.
Hi, William! We're delighted to hear that you had a fantastic experience with our customer service representative and found the sign-up process smooth. To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app. If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed June 4, 2025
My dealership told me that the warranty I had on my vehicle didn’t cover a lot. I checked, and it wasn’t even a good powertrain warranty, so I canceled it. I started looking for something much better, and Endurance just happened to fit what I needed. When I signed up with them, everybody was nice and seemed to be knowledgeable as they answered all my questions.
Thank you for taking the time to share your experience with us, Roy. We're delighted to hear that the sign-up process with Endurance was pleasant and that our team could provide you with the detailed support you needed. Please know that we’re committed to ensuring your continued satisfaction and are always here to assist you further with any questions.
- The Endurance Team
Reviewed June 4, 2025
I took out the Endurance warranty in case anything happened to my 2011 car. I’m trying to hold on to it. I knew about another warranty company and I heard so much about them that took my interest away, so I decided to go with Endurance. The man I talked to was very helpful, which I appreciated. He was very, very polite and answered all my questions.
Hi, Jacqueline, thank you for sharing your positive experience with us! We're delighted to hear that our representative was able to provide clear and helpful support throughout your sign-up process. It's great to know that you found the process effortless. If you have any further questions or need assistance, feel free to reach out anytime. We're here to help!
- The Endurance Team
Reviewed June 4, 2025
I wanted to make sure I had some type of coverage since my car was getting older. Endurance provided a little more for my buck. The rep I talked to was very friendly, helpful, and answered my questions. It was smooth and easy signing up with them.
Hi Lamont, thank you for sharing your positive experience with Endurance. We're thrilled to hear that you found value in our coverage and the sign-up process was smooth and easy. Customer satisfaction is important to us, and we're pleased to have left you with a favorable impression. If you ever have any questions or need assistance with your coverage, feel free to contact us. Welcome to the Endurance family!
- The Endurance Team
Reviewed June 4, 2025
A friend who was already covered by Endurance suggested it to me after I first heard about it in a TV commercial. When I called to sign up, the representative I talked to was informative and confirmed the same information I had heard on the commercial.
Thank you for sharing your positive experience with us, Patty! We're delighted to hear that you received helpful and knowledgeable service from our representative and that your expectations have been met. Should you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your decision to choose Endurance!
- The Endurance Team
Reviewed June 4, 2025
After I submitted my information online, a representative from Endurance called me back. From the different packages they offered, I chose the bumper-to-bumper plan, which covers major components such as the engine, transmission, front-rear differential, electrical components, and AC. The coverage seemed like a good deal for what was included. Making payments is easy, and I handle them myself. My coverage begins on the 12th of the month or after I put in 1,000 miles on the vehicle.
Hi there, Christopher! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that the sign-up process was smooth and that you found the coverage to be a good fit for your vehicle's needs. It's great to know that you appreciated the straightforward payment process and that our plan aligns well with your requirements. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to providing you with continuing service and support for the road ahead!
- The Endurance Team
Reviewed June 4, 2025
I use my car a lot for work and travel often, so I decided to get an auto warranty from Endurance for extra protection and peace of mind. Everything was great from the start. The representative I talked to was knowledgeable, calm, and personable, and he explained the terms and conditions clearly. The coverage was also affordable. I expected it to cost $300 or $400 a month, so I was relieved that it didn’t
Hi Christina, Thank you for taking the time to leave such a wonderful review! We are delighted to hear about your positive experience with Endurance and our knowledgeable representative. We strive to personalize our service, so it's gratifying to know we succeeded by ensuring you felt at ease and understood your plan. Thank you for your 5-star rating. We look forward to continuing to support you for many years to come.
- The Endurance Team
Reviewed June 4, 2025
When I went to get an oil change, I was talking to my service adviser. They recommended Endurance. The feedback I’ve gotten from other people was much better than what I had been looking at. So far, they are very good.
Hi, Kathryn. We are thrilled to hear that you've had an excellent sign-up experience with our customer service team. Thank you for choosing Endurance; we're always here to help if you need us!
- The Endurance Team
Reviewed June 4, 2025
I've been dealing with another company for eight years but I switched over to Endurance. I like their customer service. So far, I’m happy with them.
Hi there. Thank you for sharing your positive experience with Endurance. We are happy to know that our sales representatives handled the sign-up process respectably and that you're happy with your decision to choose us. While you haven't utilized the warranty yet, we assure you that our team is committed to providing you with the support and service you need when the time comes. If ever you have questions or need assistance, please feel free to reach out. We appreciate your trust in us and look forward to having you as a customer for many years to come.
- The Endurance Team
Reviewed June 4, 2025
I did an internet search for auto warranty and I had a number of follow-up calls which for me was probably necessary to tip me over the hill or to change from a traditional dealer-based extended warranty. At first, I thought the price for Endurance was a little higher. But in theory, if we need it, the performance will be better. The trade-off was a higher cost, but a better warranty. The descriptions were consistent. And the follow-ups hooked me in.
Hi Timothy, we're thrilled to hear that you had a positive experience with Endurance and found the sign-up process satisfying. Whether you file a claim or have questions in the future, feel secure knowing we’re here to assist you every step of the way.
- The Endurance Team
Reviewed June 3, 2025
Customer service is good and the warranty is ok. My only issues is that, they will not pay for factory parts at their rate. My Volvo xc70 t6 is a high end vehicle and parts are more expensive. So if I use dealer parts, I have to pay the difference which can be expensive. However, dealer offers a life time warranty while Endurance after market part offers warranty until the coverage ends. This is a major issue I have but, I have no choice. I paid $1500 on my last service while Endurance pay a little over $700. This doesn't really help me out with paying to have a lifetime warranty from Volvo dealership.
Thank you for sharing your experience with Endurance, Joseph. We understand your concerns and know how important it is to feel confident in your auto protection plan. If you ever have questions about your coverage or options available, our team is always here to help.
- The Endurance Team
Reviewed June 3, 2025
I had another warranty, and I was checking Endurance out and theirs was a lot better. Their signup process was easy. When I was looking at the policy, it said 30 days and 1,000 miles. I called and I was going to cancel it. I talked to someone and they said, "Well, you can use some of it. You can use the towing or anything like that. But you can't replace an engine or transmission or something." If they didn't have that 1,000 miles in there, then anybody could just wait 30 days and get their engine replaced. I understand that. It's just I don't drive that much. It might take me a year for 1,000 miles on my car. Still, overall, my auto warranty policy is a good deal.
Thank you for sharing your experience with us, Charles. We're pleased to hear that the signup process was seamless for you and that you found value in your plan with Endurance. If you ever have questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed June 2, 2025
This company is a scam! They will deny any claims or only cover some of your claim then threaten to drop you if you file the claim. RUN from these scumbags. I have spent over $2000 in monthly fees only to get denied for every claim.
Hi, Christian.
We understand how stressful the claims process can be, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.
- Endurance
Reviewed June 2, 2025
We had a rather long wait to finally get to a claims agent. Fortunately for us it was Jennifer **. Having been a customer support manager, I can tell you from personal experience that she was fast, professional, very courteous, and had a great sense of humor. This was our first interaction with Endurance and Jennifer made a great first impression.
Thank you for sharing your positive experience with us, Jeff! We're thrilled to hear that our team provided such outstanding service and made a lasting first impression. If you need further assistance, we're always here to help. Welcome to our Endurance family!
- The Endurance Team
Reviewed June 2, 2025
This is the worst car auto warranty we have ever used. First when we tried to get a hold of claims department it took me 5 times to try and get through, first wait was 1/2 hour and gave up. I waited a couple of hours and tried again was 10th caller in line and asked to call back at my number, never got a call. Next tried again and waited another 1/2 hour or so and gave up. Took my car to the dealership to get fixed and they called and waited over an hour to get to someone, and THEY DID NOT EVEN HAVE OUR CAR ON RECORD WITH THE CONTRACT NUMBER!
When we called to cancel, they send us a cancel form that we have to TAKE TO A NOTARY AND PAY! We even have to have the Notary view the odometer reading and then send in a cancel copy to them before ANYTHING HAPPEN! We paid $168 a month for 5 months. Hope to get our money back or at least some of it. This is the first of my reviews and going to go viral now. I'm so mad!
Payment DetailsPayments Made
4
Payments Remaining
32
Payment MethodMonthly Bill
Last Payment Amount
$164.70
Last Payment Date
May 13, 2025
Late Fee$0.00
NSF Fee
$0.00
We're truly sorry to hear about the difficulties you faced while trying to reach our claims department and your frustration with the cancellation process. We value your feedback and aim to improve our services. If you're willing, we'd like to investigate these concerns and see what we can do to make things right. Please email feedback@endurancedirect.com with your contract and experience details so we can address your issues promptly.
- Endurance
Reviewed June 2, 2025
These guys are one of the best insurance companies I have ever dealt with. This is my second time doing with them and the customer service representative are good especially the one guy named Kevin, very patient, very humble.
Hi John, thank you for sharing your positive experience! We're thrilled to hear that our team provided you with exceptional service. We look forward to continuing to serve you and appreciate your support. If you need anything else, feel free to reach out.
- Your Assurance Team
Reviewed June 2, 2025
I originally signed up to become a member 4/12/25. Unfortunately the rep at the time was NOT clear about the pre-existing issue clause in their contract as well as that you cannot immediately go service your vehicle after you purchase a package with Endurance. I was very clear that this was my FIRST time ever doing an extended warranty and that my truck needed attention to the transmission and it had gotten worse. Fast forward after dropping my truck off for 3 weeks, I’m now advised I didn’t approval from Endurance to service my truck because it has a preexisting issue and that’s in Endurance policy. The same policy I wasn’t told about the day of signing. Still waiting on full refund for this complete inconvenience and nightmare of an experience.
Hi, Ryan. We’re sorry to hear that your experience didn’t match your initial expectations. We strive to be transparent about coverage terms, including the exclusion of pre-existing conditions, and regret any confusion that may have occurred.
Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at feedback@endurancedirect.com, and we’ll be able to assist you further.
-The Endurance Team
Reviewed June 2, 2025
Warranty sounds great, hope it is as good as it sounds...My sales man was great... Thanks for the great service, this warranty does sound great and I hope it is as good as they state in the phone call... My sales rep was very intelligent and knew exactly how to explain the warranty to me...
Hi, Christopher. We're thrilled to hear you had a great experience with our sales team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed June 2, 2025
I set up everything with Endurance online, but we did talk with them. We spoke to a very kind and informative rep, and we picked the best choice. I wanted to get another one, but I can't afford it on my other vehicle yet. I'm working towards it. Overall, the options that we received with Endurance were wonderful.
Thank you for your wonderful review, Keith! We're thrilled to hear that you had a positive experience working with our representative and that you found our options to be perfect for your needs. We'd love to assist in the future when you’re ready to get coverage on your other vehicle. Don’t hesitate to reach out if we can help in any way!
- The Endurance Team
Reviewed June 1, 2025
Endurance warranty promises to fix things in their warranty but they do not honor it. And they come up with excuses and offer to give you free monthly payments but they do not fix your car. Endurance is a scam. Dont buy their warranty. I had two policies with them, one for my Mercedes and one for my BMW. Stay away from this company, it's a fraud and a scam.
We are sorry to hear that you may not have had the best experience with us, Bob. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely, The Endurance Team
Reviewed June 1, 2025
I needed to get some warranty on my car. So, I called Endurance and the guy who sold it to me was really nice and gave me a great deal, and I took it. He let me know everything that I needed to know. And if there were some discounts that I could get, he made sure I got them. I had some financial problems. The payment was a little high because CARFAX was going to charge me $99, but I went ahead and went with him because I think that Endurance might be a better company. I pay 126 for Endurance. The salesman did his thing. He made me want it because he gave me discounts that he could give me, and he told me the things that would be covered. So, he sold me.
Thank you for taking the time to share your feedback with us, Rebecca. We're pleased to hear that our sales team provided clarity and ensured you had a positive experience. If any questions arise or if we may assist you further, don't hesitate to contact us.
- The Endurance Team
Reviewed May 31, 2025
My uncle works with Endurance. He has a Mercedes-Benz S550. And I was buying a Range Rover. These luxury vehicles definitely need to have an extended warranty if they're not within the factory warranty. And he told me that extended warranty was a great company to go with until I found out recently that Endurance doesn't actually work with Range Rover dealerships anymore.
I still have it on the Range Rover but I'm looking around for other extended warranties. I've heard good things about Endurance but after I got it, I've been hearing a bunch of negative things about them. So, I'm not even sure that I'll stick with them.
The shop will use Endurance if Endurance will pay. The problem is they charge $265 an hour for labor and Endurance only pays up to $150. If I’m paying Endurance, I shouldn't have to pay anything out of my pocket. If I'm under contract, everything is covered.
When Endurance explained it to me, they said everything will be covered. New parts will go in the car. I could send them to any Range Rover dealership. And now all of a sudden, I can't. When you're hearing it from a sales consultant or whoever that's setting you all up for this, tells you one thing and then you come to find out you really can't do everything that he's telling you that you can do. So, that sucks, honestly.
It’s easy to get signed up with Endurance, but some of the information that was provided to me was false. Make sure to fact-check them, make sure you get every other information that you need, and make sure they work with a certified dealership that works with your car.
Regarding their pricing, I would rather have them split it out over the five or six years instead of just doing three years. That would have helped me in my pocket payment-wise. When you're talking about giving out $273, a $10,000 contract and they don't work with the actual dealership, that's a lot of money. When Range Rovers was offering me a five-year extended warranty and it's payments for 18 months with five-year warranty and their payment was $279. So, for 6 bucks more, I can actually work directly with the actual dealership.
Tyrone, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely, The Endurance Team
Reviewed May 31, 2025
Endurance seems to be more complete, professional, and knowledgeable. Their price was right there too, so I decided to go with them. The customer service representative who helped me during signup was very good and thorough.
Thank you for the 5-star review, Stephen. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 31, 2025
I was once a member of CarShield and they totally screwed me over after a year and a half. Endurance seems to be the other company I could go to so that’s where I went with. I signed up a month ago and the process was fantastic. The guy I talked to on the phone was absolutely tremendous in helping me out.
In terms of pricing, they’re better than CarShield. I’m paying $10 more per month for Endurance and the $30 application fee. But it’s no big deal. I’m paying for 36 months and I get the last 12 months for free. It’s a four-year deal so it’s great. I’ve recommended them to a couple of people.
Thank you for sharing such wonderful feedback about your experience with Endurance. We’re delighted to hear that you found our signup process seamless and our plan options appealing. Your confidence in our service and your recommendation mean a lot. We appreciate your trust and support, and if there's anything more we can do to assist you, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 31, 2025
Called Endurance and the representative came on. I asked her was I able to take my car to the shop, the representative said, "Yes you available to take your car to the shop." When I take my car to the shop, the shop called Endurance and Endurance telling them that they cannot pay for the repairs because he didn’t put 1000 miles on the car. He only did 800. So I called Endurance and ask him. Why did they say I could take my car to the shop and now they don’t wanna pay for it, they telling me that you need 1000 miles as the contract says but I’m explaining to them that the lady I spoke to on May 23 didn’t ask me how many miles I had on the car. All she said was, "Yes you could take your car to the shop." I don’t think it’s right. Now I can’t fix my car because Endurance does not want to pay for the repairs. I do not recommend Endurance at all. I even offered to pay the $800 because I’m short mileage 200 and they still didn’t do it, this is unbelievable.
Hi Manuel, We're sorry to hear about your claims experience and for any confusion surrounding the mileage requirement outlined in your contract. Our commitment is to offer transparency and support to all concerns our customers might face. We would like the opportunity to investigate your concerns further. Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,The Endurance Team
Reviewed May 30, 2025
I’ve had Endurance since 2018 when I bought my used car, and the warranty had expired. Over the years I’ve had them, everything’s been fine, no problems at all.
Hi Martin, we're glad to hear you chose to renew your plan with Endurance and that your interactions with our team have been satisfactory. We appreciate your loyalty and are here to support you with any future needs!
- Endurance
Reviewed May 30, 2025
My mate has another car, and she went with Endurance. So far, they’re treating her good. So, when I bought a car, I jumped on and went with Endurance also.
Customer service was excellent. It actually has some benefits that I didn't even know about when he was explaining everything to me on the coverage and everything. So, I was excited about that. I told my parents and everybody else about it.
Donnell, thank you for recommending us to your parents! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 30, 2025
I wasn’t really looking for anything, but they called me, and I started thinking about it. My vehicle is a 2011 and it’s getting older. I figured out there would be issues down the road and I wanted to be covered. The sales representative that I spoke to was very kind and respectful, and the coverage offered from Endurance met my expectations.
Thank you for taking the time to share your positive experience with us, Donald! We're delighted to hear that the sign-up process was smooth and that you felt well-informed and respected throughout your interaction. We aim to continue providing you with excellent service, and your satisfaction is our highest priority. We truly appreciate your confidence in Endurance and look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed May 30, 2025
I need an auto warranty for my car that I bought last January, so I decided to get coverage from Endurance after I saw good reviews on Facebook. Customer service was nice and they answered all my questions. The cost is reasonable for $136.
The only thing I complained about was changing my due date. Because I called to change my billing date to the 4th or 5th because the 1st doesn’t work for me. I don’t want all my bills hitting at once. They said they couldn’t adjust it.
We truly appreciate your kind words and glowing 5-star rating, Jarriod! It's fantastic to hear that you had a positive sign-up experience and found our customer service team exceptionally friendly and patient. Rest assured, our commitment is to provide you with excellent service should you need it in the future. Thank you for choosing us!
- The Endurance Team
Reviewed May 30, 2025
I just bought a used car and I wanted to make sure that it was covered. I have purchased Endurance and I’m just waiting for the probation period but everything’s going good. The timeframe with the rep, Moses, was top. Overall, it’s been a great experience.
Thank you for the 5-star review, Michael. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. We look forward to continuing to provide you with excellent service for many years to come.
- Endurance
Reviewed May 30, 2025
I saw Endurance ads on TV and thought I'd better check my car warranties and found out they had expired. I don’t like paying for it, but I wanted to make sure I can cover expenses if something happens.
The representative explained everything to me, and I agreed to it. It seemed she was very informed about the product. She was very cordial and business-like, so it was all good.
Hi, Mary. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with our team. We look forward to providing you with excellent service for many years to come.
- Endurance
Reviewed May 30, 2025
Someone called me last week and I told her I'm not sure if I wanna continue with my Endurance Warranty contract because I can't wait that long to get my car fixed. I feel like I may have to call in and cancel.
With signing up, everything was fine. The customer service representative was very helpful and I felt comfortable. I just wish I would have had some time to really collect on the actual contract that they're giving.
Thank you for sharing your experience, Kristy. We’re glad to hear the sign-up process went smoothly and that you felt supported by our representative. That said, we completely understand your concerns about repair turnaround times and how that can impact your ability to rely on your coverage when you need it most.
We’d love the opportunity to learn more about your specific experience and see if there’s anything we can do to help or clarify. Our goal is always to provide fast, dependable support, and we appreciate your feedback as it helps us improve. When time allows, please send us an email at feedback@endurancedirect.com so we can learn more about how your experience with Endurance could have been better.
Thank you,The Endurance Team
Reviewed May 30, 2025
The sales agent answered every question I had. He was knowledgeable and very friendly, and I was pleased with him. I thought the price was quite reasonable considering it’s only a couple of dollars more than the car payment. It’s well worth it in case something major goes wrong with my car.
Hi, Tom. We're thrilled to hear that our service met your expectations and that your interaction with the sales agent was excellent. It's great to know that our team offered both the knowledge and friendly support you expected. Thank you for choosing Endurance and reaching out about safeguarding your peace of mind. If you need further assistance, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 30, 2025
I needed a warranty for my two vehicles, and Endurance was highly recommended by a friend. The sign-up process was good. The representative was very knowledgeable and walked me through what I was looking for, which gave me confidence.
Thank you for sharing your experience with us, Robert. We're delighted to hear that our representative provided the thoroughness and expertise needed to make the sign-up smooth and seamless for you. Should you need further assistance, feel free to reach out. Thank you for giving us the opportunity to protect you and your vehicle. We look forward to continuing to support you.
-Endurance
Reviewed May 30, 2025
I got Endurance after finding out my previous warranty was going to expire. Their sales agent was very nice and professional. She told me about the extra stuff that they were throwing in just for their appreciation. I found that to be wonderful.
Thanks for sharing your experience, Brenda! We're glad to hear that the sign-up process went smoothly. It's great to know our team provided you with excellent service and the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
My car is a 13-year-old Mustang with 117,000 miles on it. I had CarShield for a couple of years, then I found that they weren’t giving me even 90% of the repair price. One repair was $1,10,0 and they only paid $700. That happened twice, and that's not good. They also said with a $100 deductible, they’ll pay for car repairs. They pay less than that, so finally, I said, “To heck with it.” I got rid of CarShield and said, “Let me try something else.”
With Endurance, there were no forced sales. If somebody gets too pushy, I would hang up and say I'm done. But I called them, they didn’t call me, and the rep said, “You can sign up and you have 30 days to cancel.” It's a $100 deductible and they pay you full price and the rep stressed that several times. I told him that I left CarShield because they said they're gonna pay for repairs but didn't say full price minus deductible, and the Endurance rep said, “We're gonna pay for car repairs.” That's ambiguous, but this guy made it very clear. He goes, “We pay for everything like electrical and air conditioning, except brakes and tires.” That's reasonable and I understand that. It was a good experience.
Thank you for sharing your detailed experience with us, John. It's wonderful to hear that you're happy with your decision to switch to Endurance and that our team could address your previous concerns with clarity and professionalism. We look forward to being your trusted partner on the road and assure you of continued, dedicated support. Should you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.
- The Endurance Team
Reviewed May 30, 2025
I got an extended warranty because of how complicated cars have become. Cars aren’t cars anymore with just an engine. Now we’re driving a computer. I like that when I got Endurance, there are no strings attached. If I don't feel it’s worth it in three months, I can drop it. The rep I talked was very knowledgeable and professional. I told her about my concerns, and she told me about the various plans and went over everything. I was on the phone probably an hour with her. I felt very comfortable in going ahead and signing that day.
Thank you for your positive feedback and for sharing your experience with us, Robert! . We're thrilled to hear that our sales representative provided the clarity and reassurance you needed. If you have further questions or require assistance, don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 30, 2025
Getting an Endurance extended warranty was a great move for me. I'm glad they accepted me and we were able to work something out. I had a previous warranty and it was going to expire in August. The Ford dealership gave me the information and told me give Endurance a call. It goes into full effect during the 8th. Both my parents will also be getting Endurance.
Thank you so much for sharing your positive journey with us, Vernon! We're delighted to hear that the transition to Endurance was smooth and accommodating for you. It's wonderful to know you're happy with your decision and even considering recommending us to your family. We're excited to continue providing the coverage and support that meets your needs. If there's ever anything more we can do for you or questions arise, we'll be here to help!
- The Endurance Team
Reviewed May 30, 2025
Endurance’s customer service during signup was good. I’d recommend them.
Hi, Krystal. Welcome to the Endurance Family! Thank you very much for voicing your positive sign-up experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed May 30, 2025
I have an extended warranty on my vehicle right now that I got when I first purchased the vehicle. And that extended warranty is going to expire at the end of next month. So, I just picked up another warranty. I've been seeing the commercials that have Danica Patrick on it a couple times. And I went online and just looked into it and it just seems like Endurance would be a fit for me.
The sign-up was good and easy, and it was nice talking to someone. I didn't have to go through different channels of automation before I got to a person. When I went online to put in my information, I got a call right back immediately. I had to go outside and just get the information that was needed regarding my vehicle.
Thank you for the 5-star review, Toni. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 30, 2025
My experience with Endurance was good. The second person I talked to explained things better for me. I was going to cancel, but he told me all the things that I had and that made me feel better. For everything that I'm getting, the cost was very affordable. The only thing is that I was told I would receive a hard copy of ym contract in the mail,but I never did. Besides that, I'm happy with Endurance.
Hi, Emma. Thank you for taking the time to leave us a review. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve.
You may also view your contract by visiting the Endurance Customer Portal online or downloading the Endurance mobile app. If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Sincerely, The Endurance Team
Reviewed May 30, 2025
I just bought a policy from Endurance a few weeks ago. The gentleman I spoke with was very polite and professional. He offered me what I thought was good terms.
Thank you for your kind words, Paul! It's great to hear that the sign-up process went smoothly, and we truly appreciate your recommendation! If there's anything else we can assist with, please let us know.
- The Endurance Team
Reviewed May 30, 2025
The sales agent at Endurance was great because they cared about what I was talking about. I used to have CarShield, and all they wanted to do was take my money. I called Endurance and talked to them, and that experience made me feel comfortable enough to sign up. I was also impressed with a lot of the coverage they offered.
Trudie, we so appreciate your review and look forward to continuing to provide you with excellent service!
- Endurance
Reviewed May 30, 2025
I did not have a good experience. Endurance doesn’t cover a lot of things, like the braking system and sensors, and that’s not fair. Those should have been covered. Even when you get certain things worked on, they don’t pay for the labor. For the price I pay, it should have been way better.
Andrew, we’re sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.
Sincerely,The Endurance Team
Reviewed May 30, 2025
I have a 2013 150 and it only has 49,000 miles on it. The auto warranty I was with went bankrupt so I went with Endurance. I trust Danica Patrick, a NASCAR racer and patriot. Kris was my rep and she was awesome. She knew that I was really not trusting. She said, “Larry, you can trust it.” That was one of my main concerns. I needed some help in case something goes wrong in my truck, so I can get it fixed. So far, I’ve had a good experience with Endurance. I talked with them the day before yesterday. They're gonna mail me a copy of my booklet in paper so I know what they are gonna cover. I don't like my phone as I'm not technology savvy.
Hi, Larry. Thank you for taking the time to share your story and express your trust in our service. It’s fantastic to know that our team provided support and understanding that is suited to your financial and personal situation. Danica Patrick’s endorsement means a lot, and we’re glad it reinforced your confidence in our coverage. Should you have any questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed May 30, 2025
I’ve had Endurance for just two months, and I’ve never had to use it. The guy who assisted me in signing up was very polite and efficient, so I was very satisfied with the experience.
Hi, Renzo. We appreciate the rating and are glad we could provide you with a positive experience!
- Endurance
Reviewed May 30, 2025
I had another warranty company that didn't want to pay any claims, so after two years, I decided it was time to change. I don't know how Endurace is going to be -- It’s only getting close to 30 days now. It might be the same way, but we'll see how it's gonna work. Customer service was good.
Thank you for the review, Hilary. It sounds like you had a positive experience with our team. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,- Endurance
Reviewed May 30, 2025
I love my car and it's my dream car. It's a Dodge Challenger, and I keep it nice and clean. I'm disabled and I get just a little over $1,000 a month on my disability. And that pays my bills. If anything goes wrong with my car, I can't afford to pay it. I don't want to leave it on the side of the road, so I have AAA insurance also. And I have roadside assistance with them 200 miles, because I don't ever drive that far.
The guy from Endurance was nice on the phone. The sign-up was really easy. But you have to read the policy over and over until you learn it. So far, with my car, being a 2014 and not the old style that we used to have here, everything's made cheaper. And so, things are going to go wrong sooner than these million-mile cars we used to have.
Hi, Thomas! We're thrilled to hear that the process of signing up with Endurance was seamless and that our representatives made it a pleasant experience. We understand that navigating the details can feel overwhelming, but we're always here to help clarify any questions or concerns you might have. We appreciate your trust in us and are committed to offering you continued support and peace of mind. Should you have any questions or require assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 30, 2025
I've been seeing ads online and on TV and stuff about other companies. And somehow endurance popped up. And so, I thought I would give it a try. It’s been a month since I signed up and their customer service is good.
Hello, Susan! We're thrilled to hear that your experience with Endurance has been smooth and that our customer service team made your sign-up process straightforward. Thank you for choosing us and for sharing your positive experience. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed May 30, 2025
My vehicle is getting a little older and it’s out of warranty, so I might as well give it a try. So I signed up for Endurance Auto Warranty after seeing advertisements and mailers about their coverage.
Hi Jeff, thank you for sharing your positive experience with us! We're thrilled to hear that you found the sign-up process simple and our customer service team helpful. It's great to know that you've had a smooth experience so far. Should you ever need any assistance in the future, we're here for you at any time.
- The Endurance Team
Reviewed May 30, 2025
Had Endurance with last vehicle. Price was great. Customer Support has been great every time I call. They take their time, break it down to understand and very knowledgeable regarding my questions. Thank you!!!
Hi, Heidi. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed May 30, 2025
The Endurance signup process was okay. I had no problem. The customer service was knowledgeable and they explained a lot. They went through a lot, so the process took a while. The cost was good. I called back and they lowered it down a little because I was going to cancel it. But I don't even know if I can really keep it right now. I just got a new car and I have full coverage insurance on it.
Thank you so much for choosing Endurance, Angela! We're thrilled to hear that your sign-up experience was smooth and that you found our customer service knowledgeable. If you ever have questions as you consider your options, please don't hesitate to reach out. We're here to support you through any decision.
- The Endurance Team
Reviewed May 30, 2025
The factory warranty on my vehicle was running out, so we wanted to put something on it. Signing up with Endurance was great. I liked the offer, and they were willing to work around payments because we’ve got two cars that we needed warranty on, and it was going to be expensive for us. They did that so that we got to where it was beneficial to us. The cost was terrific.
Hi, Susan. Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our offer was both competitive and flexible, fitting your budget perfectly for both of your vehicles. Hearing that you found our customer service and payment options helpful in achieving peace of mind with your warranty coverage is especially rewarding to us. Thanks again for choosing Endurance. We look forward to continuing to serve your vehicle protection needs!
- The Endurance Team
Reviewed May 30, 2025
I got Endurance because I believe they don’t have third party person. Overall, customer service is good and I would recommend them.
Thank you for the 5-star review, Ida. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 30, 2025
I haven't experienced using Endurance Warranty yet, but talking about it was a 5-star experience. They were super at the beginning. The guy that I had was super nice because I wasn’t sure what I wanted to do. I was real hesitant, so I called a lot of times, and he told me that I had time to think about it. I didn't feel pressured. When I called back and was gonna cancel, he was good enough that he made me hang on.
HI, Scott. We're thrilled to hear about your positive experience with our representative and your five-star rating! We value your satisfaction and are glad to have reassured you about your decision. If you need any further assistance or have additional questions in the future, we're always here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 30, 2025
Allec was very helpful in helping our family continue our services after we had a financial decrease in our budget. I thought we would have to cancel but he thoughtfully helped us come up with a plan to keep our services and protect our vehicle against repairs. I have a peace of mind knowing we're still covered. This is a company that truly cares!
Thank you so much for sharing your experience, Tonya! We're thrilled to hear that our team was able to assist your family in continuing your coverage despite budget changes. We're committed to supporting our clients’ needs and are here for any future questions or assistance you may require. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
The signup process with Endurance was good. I didn't understand some of the stuff because I signed up on my phone, but I called them and they explained everything to me. They told me the best plan that was available and I chose that. I have not used Endurance yet.
Thanks for sharing your experience, Donald! It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
I bought a used car at a car lot and I don't have a car payment. It's 2012, and I figured I might as well get something just in case you never know. I shopped around a little bit, and I was also told that Endurance was the better of the warranty companies. The representative that I worked with seems very knowledgeable, very personable, and very kind. I was looking for full coverage, and it was in my price range.
Hi, Teresa! Thank you for sharing your experience with us. We're thrilled to hear that you found our sign-up process seamless and our representatives helpful and kind. Though you haven't needed to utilize your plan yet, we're committed to delivering reliable and outstanding service whenever you do. If you have any questions, feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 30, 2025
I was getting some emails from Endurance and I asked my mechanic if he knew anything about the company and if he had good feedback. He said he hasn't had any issues working with them. Their plan options were fairly reasonable. Customer service was pretty good too except they spelled my name wrong on my email. I never got my documents for a month. I was like, "They took my money. Why have I not gotten anything?" But once I got that straightened out, it was fine. I would recommend Endurance.
Hi, Jena. Thank you for choosing Endurance and sharing your thoughtful review! We're delighted to learn that our plan options and costs met your expectations. We sincerely apologize for the delay caused by the misspelling of your name and appreciate your patience as we resolved this issue. Please rest assured knowing our team is dedicated to providing you with timely and efficient support. Don't hesitate to reach out to us anytime for further assistance.
- The Endurance Team
Reviewed May 30, 2025
I haven't started coverage yet.. It starts in June with a 30 day or 1,000 miles.. I'm glad I saw the ad online.. I have my contract and my membership card. I don't have anything else to add at the moment. The reviews for Endurance look excellent, compared to some other companies!! Thank You!!
Gretchen **
Hi, Gretchen. Thank you for sharing your initial experience with us! We're thrilled to hear you're pleased with your decision. If any questions arise before your coverage kicks in, please feel free to reach out. Thank you for trusting us with your peace of mind!
- The Endurance Team
Reviewed May 29, 2025
I declined to purchase an Endurance Warranty. I'd attempted to get a quote from Endurance Website. It repeatedly advise me that there was a "problem" with my detailed submitted information. So I finally called their contact number and was greeted by a very congenial man who somehow had his hands on my complete application including all the details I'd entered. From there the conversation deteriorated. I was seeking written details of what would be covered, and what not, and a breakdown of costs and option. Instead, he kept offering me a continuing parade of changing options.
Every time I asked a question, he would reply with something like "Oh, you know we can factor that in, and give you special price for that today." Every question I asked provoked a new proposal from him. I kept asking for a written summary of details, but he repeatedly said, "we don't offer written quotes." Every time I said that, the price dropped by a couple bucks, and/or the terms he was verbally proposing changed again, supposedly in my favor.
In sum, I never got what I needed to properly reflect on coverage from Endurance. He also kept repeating words to the effect, "we can't duplicate this deal if you call back, later. These are first-call options." He kept ramping up the pressure to make a "sale" entirely over the phone. I finally said, "I think we're done here. This isn't the way I do decision-making." Although remaining congenial throughout, he replied, "I think you're making a big mistake," and hung up before I could finish saying, "thank you for your time." With those kinds of sales practices I will never trust this company with my business.
Thank you for sharing your detailed experience with us, Roy. We sincerely apologize for the frustrations you encountered while trying to understand our coverage plans and obtain a written quote. Our intention is never to make our customers feel overwhelmed or pressured during the consideration process.
We appreciate your feedback as it helps us identify areas for improvement, ensuring we provide clearer communications and excellent service in future interactions. If you ever decide to revisit coverage, we’d be happy to connect you with a specialist who can walk through everything at your pace, no pressure.
- Endurance
Reviewed May 29, 2025
I saw another company on TV. When I went to look them up on the internet, I saw that Endurance was the number one company. It was very prompt. The guy who signed me up was really, really nice.
Thank you for sharing your positive experience with us, Tracie! We're thrilled to hear our customer service team provided exceptional support and made your sign-up process smooth and satisfying. We're here anytime you have questions or need assistance.
- The Endurance Team
Reviewed May 29, 2025
I bought a warranty when I bought my car, but it's not worth a darn. I wanted to have something that would protect me for another 50,000 miles. Endurance met every question I had and got it done quickly and efficiently. Their representative did everything I needed done. I got the Supreme Plus package that covers everything. They also sent me a book and that's all I'm gonna use.
Thank you for sharing your experience with us, Tommy! We're thrilled to know that your interactions with our representative were seamless and satisfying, and we appreciate the feedback on your plan. We appreciate your recommendation to friends and family and are excited to continue delivering exceptional service.
- The Endurance Team
Reviewed May 29, 2025
I was searching for some extended warranty because I purchased a vehicle where the factory warranty was gone. The dealership was offering a warranty, but I felt like it was kind of pointless for the amount that I was gonna have to pay. First thing that popped when I searched was Endurance. I did a little research and made the call.
The representative was very informative and gave me suggestions on what I needed and told me what I could get. They got my information, pretty much laid out a plan, and gave me the quotes. They weren’t pushy. They gave me the opportunity to decide what I wanted. It was a very smooth process. They did offer incentive to go ahead and sign up, which I did do. I got contacted several times through phone call and email, and they also offered promotions on additional vehicles.
Hi, Charles! We appreciate you taking the time to share your positive experience. It's great to hear that our customer service team provided you with clear and helpful information without creating any pressure. We're glad the process was smooth and that you felt informed every step of the way. Thank you for choosing Endurance; we’re here to support you and your vehicles whenever needed!
- The Endurance Team
Reviewed May 29, 2025
The extended warranty on my car was getting ready to expire, so I looked for a company. I went with Endurance since they offered a good deal and they seemed to meet my needs. The guy I talked to was very friendly and easy to talk to. I enjoyed working with them.
Hi Patricia, thank you for your feedback! We're thrilled to hear that our team was able to provide the comprehensive coverage that matched your needs and that our representative made the experience enjoyable with their friendly approach. Should you have any more questions or need further assistance, feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed May 29, 2025
From start to finish, dealing with this extended warranty company was a nightmare. I was constantly given the runaround, and the representatives failed to explain critical details—like the fact that there is a cap on repair costs, depending on where you take your car. I was told I could take my vehicle anywhere for repairs, only to find out later that the warranty wouldn’t fully cover the costs because the shop exceeded their cap. As a result, I had to pay $1,200 out of pocket.
To make matters worse, it took nearly a month to get any real answers about my claim, all while I was paying for a rental car on my own. No one communicated clearly, and I was left in the dark throughout the process. This is by far the worst place to purchase an extended warranty. I highly recommend looking elsewhere—save yourself the stress, time, and unexpected expenses.
We’re sorry to hear about your experience with your claim, Amanda. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage.
- Endurance
Reviewed May 29, 2025
Endurance kept calling me and offering me stuff, and I figured that if something was to happen to my car, I might use them. So, I went on ahead and got it. The reps who worked with me to get everything set up were professional. I was not even going to get it, but they convinced me to get one. I got a full coverage, which I can use it after 30 days. I, however, tried to call them one day so I could make a payment. I was going to have my mom sign up for it, was on the phone for an hour, and couldn’t get in touch with anybody.
Thank you for sharing your experience, Fungai. It's wonderful to hear about the professionalism of our representatives, and we're glad that aspect stood out during your initial setup. We understand your frustration regarding the coverage start date and have noticed that further clarity is needed here. Endurance's auto protection plans have a 30-day and 1,000-mile waiting period before the plan can be used.
Additionally, we're sorry to hear about the difficulty you faced reaching our customer service team, as this is not the standard we aim for. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 29, 2025
I signed up for Endurance Warranty last month, and it all seems good. My only issue was that, in a roundabout way, I felt rushed to make the decision because if I didn’t make the decision within a certain amount of time, I would lose the special pricing, and I didn’t wanna be without it. It’s running out in July.
I just started getting pricing quotes, so I hope I went with the best price because that way I could make a decision. This day and time, you have to save money.
Thank you for sharing your experiences with us, Kimberly. We’re glad to know that, overall, our customer service team provided helpful guidance during your sign-up process and that you found our pricing competitive. We strive to offer excellent service to help you trust in your decision, and we are optimistic that you’ll find satisfaction in your choice with Endurance as you utilize our services. Should you have any questions or require any assistance in the future, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 29, 2025
Endurance sounded very professional and very much there for the consumer, especially for someone like me making decisions about my vehicle.
Thank you for sharing your positive experience with Endurance, Paulette! We're thrilled to hear that our representative was able to provide clear and thorough details about our coverage options and that you felt respected during the process. Please feel free to reach out to us anytime for further assistance. We appreciate your top rating and look forward to serving you!
- The Endurance Team
Reviewed May 29, 2025
The signup experience with Endurance was good. I just got a new car and I wanted protection. The cost was reasonable and they had good reviews online. The signup was questionable at first because they had a little bit of a higher price. But because of my car's age and mileage, they gave me a better price and I was happier with that. I just made my first payment and haven't done anything with them yet.
Hi Theodore, thank you so much for sharing such a wonderful review! We're thrilled that you were pleased with our coverage plan and appreciated the customer service provided during your sign-up experience. Should you have any questions or need further assistance, feel free to reach out to our dedicated team.
- The Endurance Team
Reviewed May 29, 2025
Endurance made it quick and easy for me. I was looking for a warranty one day. I heard of them through being online and I was actually getting mail from them. So, I decided to just go ahead and give it a shot.
They were probably my first option. Actually, I got full coverage from them, and the price wasn't that expensive. It wasn't as costly as I thought it was gonna be.
The representative made everything work for me. And basically, she just gave me perks for the warranty and locked my rates for me. She gave me an extended type of warranty for the same price. She said I could use it after 30 days. She did great. So, it all worked out.
Thank you for sharing your positive feedback with us, James! We're happy to hear that your experience met expectations and that our team provided you with excellent service. If there's ever anything you need or anything you'd like to suggest that would allow us to improve, please feel free to reach out. We’re eager to assist you.
- The Endurance Team
Reviewed May 29, 2025
I am a new customer. I just got your Endurance but what I seen from your customer service I think I am going to be really happy. Sales person was friendly and experienced in her job. She took her time to go over everything and asked if I had any questions in between. Tell me all about what I get with endurance. That made it easier to understand. The sales person should get a raise. She great.
Hi, Randy. We appreciate the kind words and are glad our sales team could provide you with a positive experience!
- Endurance
Reviewed May 29, 2025
The customer service person I spoke with knows her job quite well. She made sure I got all the information I was looking for! She went above and beyond to make sure I got to where I needed to be to get all my questions answered. She is definitely one of the best I have worked with!! And concerning, I only have 3 payments left that's saying a lot of her knowledge.
We appreciate your enthusiastic review, Donna! It's wonderful to hear that our team went above and beyond to deliver such stellar service. We're always here to help with anything else you might need.
- The Endurance Team
Reviewed May 28, 2025
I purchased a warranty on my 2011 Ford Taurus Limited. The car had 127000 miles on it so I knew not everything would be covered. After 2 months I need to file a claim. I had 128950 miles on it and I blew a brake line. I took the car in to a repute shop and was told kid needed new rear brakes. I looked at my warranty and it said the rear calipers were covered under my plan. Call the claims center and spoke with the agent along with the mechanic. The Mechanic told the agent brake fluid got on the brakes a cause the brakes to fail and that they needed replacement. The agent said he researched the reason and said only the brake line was covered.
When asked why essential the calipers right and left covered he stated that within the details of the warranty the brake fluid spraying on the brakes voided the calipers being covered and rejected all but the brake line. He stated $40 would be covered none of the brake fluid, calipers or refilling the brake line and blended the brake lines. So of the $1,000 break job would be covered except for the $40.00 for a new brake line. When I called the help desk they said that’s correct and that was it. I cancelled this scam right there. If it sounds too good to be true don’t believe it.
Hi, Thomas. We're sorry to hear about your experience and that you’ve chosen to cancel your coverage. We understand how frustrating it can be when expectations aren’t met, especially during a costly repair. While coverage decisions are based on the specific terms of your contract, we’re happy to review your claim and cancellation details with you. Please don’t hesitate to reach out. Our team is here to provide clarity and support.
Thank you,The Endurance Team
Reviewed May 28, 2025
My experience with Endurance was positive and productive for my situation. The agent was knowledgeable and friendly. I would recommend this company. I will consider doing business with them in the future.
Hi, Vonnel. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed May 28, 2025
I spoke with Tabitha today, and Not only was she very professional she was very helpful! So far dealing with Kenya, Tabitha, and Audi have been a very good experience in reference to customer satisfaction or support. So far I am very curious.
Hi, Michael. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 28, 2025
Sales people in the phone never pointed out my "elite" policy would never pay more than 2500 for any repair. When the cvt transmission went out my wife's Nissan, two shops established in the neighborhood of 7000 for parts and labor and both warned me there was a limit on what endurance was likely to pay. After reading the very small fine print in my very small policy booklet, I decide we would be better off just to get a new car. First time I called to cancel the policy, the "salesman" on the phone tried to talk me out of it but promised to send me the necessary forms but never did.
When I finally got in touch with an honest associate and actually got the forms, you about know they must've dated, signed and notarized, and an actual pro-rated refund will not come quickly. In the meantime you will get several notifications that your policy has lapsed, when you stop payment, which is through a 3rd party billing company. THANKS DANIKA, BUYER BEWARE!!!
George, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely,The Endurance Team
Reviewed May 27, 2025
I have been with Endurance since November 2024. I found out I had needed a transmission. I was told there was a discrepancy with the mileage, so they refused to pay my claim. My car was driven roughly 0.8 miles to my friend’s apartment and wasn’t driven for three weeks, due to the fact I was in New York dealing with a family crisis.
Tasha, we’re sorry to hear about your experience. Protecting customers from costly breakdowns is the heart of our business. We take your concerns seriously, and we’d like to see what we can do to make this right. Please email feedback@endurancefirst.com, and one of our customer service representatives will be happy to assist you.
Thank you,- Endurance
Reviewed May 27, 2025
My car is getting old, therefore, I sought to have additional insurance for it, naturally. I am a recent customer of Endurance and can attest to their inability on providing the customer with reliable service. When I initially contacted them, they basically promised by word rental car service when in need, hotel discount if car broke down in different city etc etc. To my surprise, the insurance representative never asked for pictures of the car mileage or vin, nothing. It was on the contract to be able to take the car to a shop and if they find a need to cover that need. I took my car to the Nissan to check on it when contract stated I was able to. An investigation was to be made by Endurance claiming that it was too early to make a claim. 3 weeks of waiting (my car at the shop) me paying for rental car $500+ and making me pay for tear down of transmission ($700) for further investigations, Endurance did not accept the claim.
I am a single mother who needs her car to get to work. This company failed to come through as they promised they would. I would not enter into a contract with them ever again. Nor do I recommend them due to this and unprofessionalism in that O attempted many calls and left voicemails. They never got back to me with an answer and took 3 weeks and the car dealership rep calling them to get any news. Unreliable. What a waste.
We’re sorry to hear about your recent claims experience, Florence. We value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon as soon as possible to see what we can do to make things right.
- Endurance
Reviewed May 27, 2025
I called to cancel my policy, but Account Manager, Shelley, showed me the value of savings on commonly reported repairs that are covered by the plan. She was very friendly and respectful. I kept the policy.
Hi, Rodney. We're happy to hear that our team provided you with excellent service and that you chose to stay with Endurance. If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed May 27, 2025
Worked with Steven & Katherine, both were transparent and answered our questions thoroughly. Katherine worked diligently to get us the best coverage at the best price for our other vehicle. There was no pressure from Katherine to purchase the additional coverage.
Hi, Leanna. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 26, 2025
Let me start off by saying that my biggest regret is that I didn't sign up with Reed when I originally made the call. One couldn't ask for a better experience, there wasn't a question That I had that wasn't answered. I have peace of mind knowing that almost every major part on my car is covered anywhere in the country and at such a great price! I couldn't ask for more, I couldn't be happier. Thanks all.
Hi, Alvin! We are thrilled to hear about your exceptional experience with our team and appreciate your 5-star rating. We're always here to answer any further questions you might have. Thank you for choosing Endurance, and we look forward to serving your vehicle needs for many miles to come!
- The Reed Team
Reviewed May 26, 2025
I was aware of different policy companies from TV, social media, and advertisements, so I ended up calling three of them. When I compared all three, it was easy to decide because Endurance gave me a clear understanding of what the coverage was. The person on the phone explained everything very clearly and was willing to work through some of my concerns.
I was looking for full coverage and I was able to obtain it. The whole experience was easy with no pressure, and I felt good about the product.
Thank you for sharing your positive experience with Endurance, Rafael! We're thrilled to hear that you found our coverage terms clear and the phone conversation with our team helpful and straightforward. It's important to us that our customers are comfortable and informed when choosing our services. If you ever need assistance or have further questions, feel free to reach out. We're grateful for your recommendation and look forward to serving you in the future!
- The Endurance Team
Reviewed May 26, 2025
I had bought a newer truck and I know that these trucks were known for some problems. So I wanted to have a warranty in case I have a problem. I'm a mechanic, but the parts are expensive, so I'd rather just pay somebody to do it. Endurance seems to be highly rated and I have a co-worker that I work with that has Endurance so I went with them. The signup experience with them was good, and the representative was very nice and knowledgeable. I think that everything he told me about the plans were good. The plan that I have right now is a good value for the price. I am interested to see if I can upgrade my coverage to the one that covers the suspension as well.
Hi there! We're thrilled to hear that you had such a positive sign-up experience with our team. Thank you for your trust and for recommending Endurance based on your experience. Should you have any questions or need assistance with exploring upgrading your coverage in the future, don't hesitate to reach out. We look forward to serving you and ensuring peace of mind with your vehicle coverage.
- The Endurance Team
Reviewed May 26, 2025
I first signed up with Endurance in 2017 or 2018. And so, I went back with them because I believe in them. And I thought I would just stick with what I know rather than trying something different. And I like Endurance better. I had a small claim before, and it wasn’t over $200, but still, I’d rather go with somebody I know than somebody I don’t know.
The only thing is that I got a bill for them, but I never received the paperwork in the mail, other than the fact that I had signed up. And then I called because I was getting worried. Because when I first signed up years ago, I got a little book about them and a card. It had the number and all that in it. As a matter of fact, I kept that little book in my glove compartment, and it's still in there, and I know I can’t use it anymore. So, I thought I was going to get one, and I never did get one. And now, they told me I had to print it out. So, it wasn’t the best. It was’t like the first time I signed up.
And I haven’t had time to print out the 24 pages because my printer was not working. My ink died on me. And I just got back from vacation, and I’m going again this weekend. But I guess that’s the way they’re doing it now, which is not good at all. And it’s a little inconvenient to do it the way they’re doing it now.
Thank you for sharing your experience with us, Ann. We sincerely appreciate your feedback, as it helps us to continuously improve our service. We're glad to hear that you trust Endurance and value the coverage we provide, which stands out against other options.
We apologize for any inconvenience caused by the current process of obtaining your documents. To ensure you have everything you need, please contact our Customer Experience Team. They will be more than happy to assist you promptly.
Thank you once again for choosing Endurance. We appreciate your loyalty and look forward to serving you with the dedication and support that you've come to expect.
- The Endurance Team
Reviewed May 25, 2025
The Endurance representative did great. He explained everything and made sure I understood everything that he went over. We reviewed it three different times. I was hoping for the price to be lower, but you get what you pay for, so I understood. I didn't get a warranty when I purchased my vehicle because my plan was to get one like this.
Thank you for sharing your positive experience with us, Damarcus! We're delighted to hear that our representative explained everything thoroughly during your sign-up process. We understand your view on the pricing and appreciate your understanding of the value in our services. If you have any other questions or need assistance, feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 25, 2025
I have a 2015 Chevy Silverado truck that means a lot to me. It was my dad's at one time, and when he passed away, I got it and wanna be able to keep it. I signed up with Endurance not too long ago and got full coverage. The person I worked with was very knowledgeable about everything and answered all the questions I had.
Thanks for sharing your experience, William! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help.
Welcome to Endurance!
Reviewed May 25, 2025
I have a truck that was reaching 100,000 miles, and I know a lot of times, once they get older, they have issues. So, I decided I should get a warranty for it. I have heard that Endurance is one of the better ones from my auto mechanic shop. When I reached out to them, everything was good. The coverage is self-explanatory, and their pricing is okay. I’ve had warranties before, and it seems like the prices have gone up a little bit since last time. My only concern with these warranties, however, is, will they actually pay if something goes wrong?
Hi, Andrew. Thank you for choosing Endurance and for taking the time to share your experience. It's fantastic to hear that signing up went smoothly and our representative was helpful during this process. We understand your concerns about coverage when needed and are here to ensure you have peace of mind. Our commitment is to provide reliable coverage for unexpected repairs as detailed in your contract.
If you have any questions about your coverage or would like more information to feel fully confident about these specifics, please don't hesitate to reach out. We're glad to have you onboard and appreciate your feedback, as it helps us continue to enhance our service for valued customers like yourself.
- The Endurance Team
Reviewed May 25, 2025
My car warranty is expiring and it covers hardly anything, so I decided to change. I researched the different warranties and Endurance seemed to be one of the top ones. The mechanic that I know told me that it’s a good one. It’s kind of tough for my budget. I found something a little cheaper somewhere else, but I thought Endurance would be better.
The people there were very patient with me in trying to answer all my questions. I signed up over the phone and the person I spoke with was very good trying to get it as low as he could for me. My warranty doesn't start till June. I have to wait a month and do 1,000 miles. I asked them to send me a hard copy of my documents so I can look at them. I don't have a computer and I just use my phone. I'm waiting for them.
Thank you for sharing your experience with us, Mary Anne! We're thrilled to hear that the sign-up process was smooth and that our representative provided you with the assistance you were looking for. We appreciate your trust in us and your confidence in our reputation and coverage options. We're here to help and ready to assist with any future questions or needs. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 25, 2025
My regular warranty ran out. I’ve started doing a lot of running around and wanted to make sure things are covered.
I like Endurance’s payment plan. Purchasing was fairly simple, and the process was easy. My 30 days are up on June 2nd, but I hope I don’t have to use it for quite some time. At least I got peace of mind.
Thank you for your review, Richard! We're happy to hear that you found the purchasing process with Endurance easy and that you feel comfortable and assured with your coverage while on the road. Should you ever have any questions or need assistance, we're here for you. Enjoy your journeys with peace of mind!
- The Endurance Team
Reviewed May 25, 2025
I purchased their warranty a few months ago with excitement on how many parts were covered. Recently my check engine light came on and was brought to a shop they recommended. Upon diagnosis, I need an entire new gas tank which is covered under my warranty. Endurance denied the claim. I then spoke with them getting transferred to numerous different people, some even hanging up on me. Some explained to me I don’t need a gas tank but referenced online forums of vehicles that aren’t even mine. When I asked for an inspector to come out to confirm they refused. I would stay away from this company as they do not follow through with their contract.
Hello, Mikey. Thank you for taking the time to share your recent experience with us. We're sorry to hear about the challenges you've faced during the claims process and the communication difficulties. We strive to make every customer experience positive, and would like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Sincerely,The Endurance Team
Reviewed May 25, 2025
My initial contact was with Andy, very friendly and explained in detail what to expect. I fell very confident that Endurance will come through for me if and when I may need them. Even though I have just signed up with Endurance, I would recommend to anyone to call them first.
Thank you for sharing your experience with us, Ray. It's wonderful to hear that our team was able to provide a friendly and detailed explanation during your initial contact. We appreciate your confidence in Endurance and are thrilled to know you recommend us.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn five stars from you.
- The Endurance Team
Reviewed May 25, 2025
My previous auto warranty had ended, so I needed a new one and called Endurance. The purchase went fine. I just got it and haven’t had a chance to use it yet, but hopefully, it’ll be there when I need it.
Thank you for the review, Doris. It sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your purchase process.
Thank you,- Endurance
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
