Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 15, 2025
I decided to explore Endurance for my newly purchased hybrid car, because it's got a lot of features I'm not familiar with. When I bought the car, the dealership recommended Endurance, and the sign-up process was straightforward.
Initially, my monthly fee was $163, but a customer service rep informed me that due to the low mileage we expect on the car—less than 10,000 miles annually—we qualify for a reduced rate of $147. However, my recent statement still reflected the original charge of $163, so I plan to contact them to clarify this discrepancy. Despite this minor issue, I've been satisfied with the service so far.
Overall, the experience has been positive.
Thank you for sharing your feedback with us, John. We’re delighted to hear that overall, you've had a positive experience with Endurance. Our goal is to provide convenient service with transparent pricing, and we're glad the sign-up process was straightforward for you.
Regarding the billing issue, it’s our priority to ensure everything is accurate for you. Please don't hesitate to reach out to our customer support team if you need assistance in clarifying your pricing. Thank you again for choosing Endurance for your vehicle’s needs.
- The Endurance Team
Reviewed May 15, 2025
The rep was very helpful and gave the necessary information that was needed. All my questions were answered professionally. The phone call wait time was very short and easy to follow the instructions.
Hi, Tomay. We're happy to hear that our team provided you with excellent service.
- Endurance
Reviewed May 15, 2025
The signing-up process at Endurance was remarkably smooth. I had a great experience with Matt, who was not only informative but also a delight to converse with due to our unexpected commonalities. He patiently answered all my queries, making the process enjoyable. The pricing they offered was also quite reasonable. Overall, my initial experience with Endurance has been positive, and I’m relieved to have this warranty for peace of mind.
Thanks for sharing your experience, Janet! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
My purchase experience with Endurance was very pleasant. The rep I spoke with was friendly, knowledgeable, and thoroughly answered all my questions. In terms of coverage and cost, I was very pleased with what they had to offer.
Overall, I had a good experience with Endurance and am considering future business with them.
Thanks so much for sharing your positive experience. Sharon! We're delighted to hear that our representative could assist you thoroughly and make your purchase pleasant. We look forward to continuing to provide you with excellent service in the future.
- The Endurance Team
Reviewed May 15, 2025
The initial sign-up process at Endurance was very informative, which positively impacted my decision. I was primarily looking for a reliable warranty, and Endurance seemed to offer precisely that.
The coverage was comprehensive and suited my needs perfectly while maintaining a reasonable cost. This combination of quality and value made me quite satisfied with the choice I made. Overall, my experience with Endurance has been positive.
Thank you for the 5-star review, Brandon. We're glad the sign-up process went smoothly. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
The sign-up process at Endurance was relatively smooth, and the representatives I dealt with over the phone were excellent - very helpful and friendly throughout the process.
Regarding pricing, I found it to be acceptable, though there was room for it to be a bit more competitive.
My overall signing-up experience was positive, though I haven't had to actually use the warranty yet, I hope it stays that way!
Thank you for the 5-star review, Roger. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
The sign-up process for my warranty policy with Endurance was straightforward and convenient, making it an easy choice. My initial experience has been satisfying.
Thank you for the 5-star review, Saju. We're glad the sign-up process went smoothly.. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
Since signing up with Endurance at the beginning of the month, my interactions with their customer service have been satisfactory. They were quite knowledgeable in addressing any questions I had during the sign-up process. All in all, I'm content with my choice.
Thanks for sharing your experience, Ms. White! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
I called Endurance as the warranty on my car is up. I need my car covered 'cause I can't afford to pay big repairs on it. I didn't quite trust the rep, but I had to do something. I signed up and was supposed to get some paperwork from them, but I haven't got it yet. Also, my payment is due the 21st of this month, but I have no information on how they are gonna send me the bill.
Hi Edith! Thank you for reaching out and sharing your concerns with us about your recent experience with Endurance. I'm sorry to hear that you haven't received the necessary paperwork and billing details. We understand how important it is for you to receive timely information regarding your coverage, especially with the payment due soon. Please reach out to our team at feedback@endurancedirect.com we'll sure to send you the documents you need and explain our billing process in detail. We are committed to making this right and ensuring you have all the information you need. Thank you for your patience as we work towards a solution.
Sincerely,The Endurance Team
Reviewed May 14, 2025
The agent was very knowledgeable and courteous. I think I will be very happy with my contract. I had another policy with another company, I sold my car and canceled my policy. I told them I would shop. They could not match your price. I have better coverage for less money. Can't beat that, a win, win!
Hi Charlene! Thank you for choosing Endurance and for sharing your positive experience. We’re thrilled to hear that you found better coverage at a competitive price with us, and we’re glad our agent could offer knowledgeable and courteous service. It's great to know that your expectations are being met with your new contract—a win-win, indeed! If you ever need assistance, please don't hesitate to reach out.
- Endurance
Reviewed May 14, 2025
Endurance was there when I needed them. Settled things with the mechanic. My first use of this coverage and I was grateful to have this policy. My car is older just like me and I want to keep us both in good working condition!
Hi Cheryl! Thank you for sharing your experience! We're happy to hear that your first use of the coverage went smoothly and left you feeling well-supported. Keeping you and your vehicle in good working condition is our goal, and we're here to help whenever you need us!
- The Endurance Team
Reviewed May 14, 2025
The customer service was excellent! They assisted me with extending my due date because I was unable to pay on time. They really came through and helped me in my time in need and made sure I could keep my coverage and lowered my payments to help me in the future! Really great service!
Hi Joshua! Thank you for sharing your wonderful experience! We sincerely appreciate your kind words about our customer service team and are thrilled we were able to assist you when you needed it. Our aim is always to provide support where it counts the most, and we're glad to know we succeeded in helping you keep your coverage while also adapting your payments. Should you need further assistance, we’re here for you anytime.
- The Endurance Team
Reviewed May 14, 2025
I want to extend my gratitude to Matt ** for going above and beyond for assisting me with my totaled vehicle due to mouse damage. He really cares about taking care of the customer. A true 5 star representative. Thank you.
Hi Joanne! Thank you so much for sharing your experience. We're thrilled to hear about the exceptional service provided by Matt. It's heartwarming to know that he went above and beyond for you. Providing outstanding customer support is our priority, and your feedback truly inspires our team. Thank you once again for highlighting a true 5-star representative.
- The Endurance Team
Reviewed May 14, 2025
If I could rate less than 1 I absolutely would! I’m so lucky my friend is an attorney that will support me on this NIGHTMARE! I signed up with Endurance because I fell for all of the “good reviews” I read on here. But PLEASE take note. My transmission claim was denied due to the fact I had “new aftermarket tires”. First of all, WTH does that have to do with the transmission!? They said it “should’ve been mentioned” in the sign up call because it’s “in the script”. Well I tell you it wasn’t and if it was, WHY on earth would I deny that??? Doesn’t make sense. I pleaded for the recording but conveniently “they can’t produce”.
I will be contacting the BBB on these crooks. Truly should be ashamed of themselves working for a company that practices such bad business and taking advantage of hard working people. After SEVERAL phone calls (including 4 as in just as many days) they finally tell me they could “loan” me the $$ to fix my transmission. So I’d pay back the $$ to fix ON TOP OF MONTHLY INSTALLMENT for the “ELITE” option for TWO DIFFERENT VEHICLES. This has been the absolute worse business experience EVER. It may sound like I’m on a crusade now, because I AM! Along with the BBB I will be warning anyone who will listen…. STAY AWAY FROM THESE PEOPLE. They will screw you as soon as they get the chance. My family member warned me but I didn’t listen, thinking it couldn’t be that bad. Well here I am. Took a chance and feel for the good reviews. I’m here to tell you WATCH OUT for these guys. Good luck!
We're truly sorry to hear about the challenges you've faced and the frustration this situation has caused. We take your concerns regarding the claim denial and communication seriously. We apologize if we've not met your expectations, particularly around claim clarity and call transparency. Your experience is not the Customer Experience we aim for.
To address your concerns, we would need more details to see how we can support your situation better and investigate what happened during your signup call. Please reach out directly to us at feedback@endurancedirect.com. Our goal is always to resolve any customer issues diligently and thoroughly.
Your honesty helps us improve and better serve all customers in the future. Thank you for reaching out to us.
-The Endurance Team
Reviewed May 14, 2025
A few months back I was driving to Dallas from Colorado and I clicked on a link for Endurance. I can’t call me back trying to get me to sign up. I asked for a copy of the policy. He said they couldn’t give it to me until I signed up. I said no thank you then about 30 minutes later Tiffany a supervisor called me back. She asked me what my concerns were. I told her that a few years back I went with Carshield and they didn’t cover wheel bearings, upper and lower control arms because of the mileage on my vehicle. She assured me that they were the best and they were nothing like Carshield, that all of my concerns were covered. I asked her to put that in writing. She said everything was on a recorded line.
Then, when I finally did file a claim, they did not cover wheel bearings and control arms. It was just for a sale! I asked for a transcript of the conversation I had with her. They denied me. Do not believe them I specifically asked about suspension components and they’ll say anything they can to get you to sign up. Luckily, I caught this within the first couple months. I’m definitely canceling and will never go back with the scam artist.
Hi Donny! We sincerely apologize for the experience you described, as providing our customers with trustworthy service is our number one commitment. It's disappointing to learn you felt misled about the coverage, which clearly did not meet your expectations. Our intention is never to convey anything unexpected, and clear communication is key.
Please contact us directly at feedback@endurancedirect.com with your concerns so we can address this matter with priority. Our team is ready to assist and provide clarification on your coverage. Your feedback is invaluable as it helps us prevent similar events in the future and ensure our conversations are conducted transparently and respectfully.
Thank you for sharing your experience, and we aim to restore any trust that may have been shaken.
-The Endurance Team
Reviewed May 14, 2025
Brandon ** was my rep and helped setup a 4yr 100k mile plan for my car which I commute a lot of miles in at an affordable price. He got the best discounts and the monthly is a lil over $100/mo but well worth it for near factory warranty program I signed up for. I haven’t had a claim yet but I know that the key to these plans is making sure you take care of ALL scheduled maintenance per the guide created by the manufacturer for your specific vehicle.
Hi Anthony! Thank you so much for taking the time to share your positive experience with us. We're happy that Brandon was able to assist you in setting up an ideal plan tailored to your needs, especially with your high mileage commute. Ensuring the best coverage at an affordable rate is extremely important to us, and we're thrilled to hear it met your expectations. If you ever have questions about your plan or need assistance, please let us know!
- The Endurance Team
Reviewed May 13, 2025
I just signed up and found a contradiction in sales statement. When I made an inquiry to discuss my issue, I was happy to be transferred to Mike, who resolved my issue in 10-15 minutes. He was professional, he listened without being condescending, he understood my concerns, he was courteous too. He represented the company well. Great customer service.
We're thrilled to hear about your recent experience! We're glad Mike could assist you professionally and resolve the issue promptly. Ensuring your satisfaction and making sure you feel heard is what we aim for. Thank you for sharing your positive experience! If you ever need further assistance, feel free to reach out to us.
-Endurance
Reviewed May 13, 2025
Took out a warranty on my Toyota Tundra in January 2025, in April 2025 I broke down on a weekend over 800 miles from my home. Using the roadside assistant was VERY difficult, since they couldn't pin point my location. It's been 3 and a half weeks so far and Endurance hasn't approved the claim. It's next to impossible to get ahold of anyone on the phone - message is "longer than anticipated wait lines - we will call you back". Sent documents through email to 3 different customer service representatives and yet they say there is nothing posted in my file (UNBELIEVABLE!) I have paid over $1200 in out of pocket rental car expenses, plus 2 nights in a hotel, then had to rent a car to drive 900 miles back to my home in Wisconsin. I might be the exception here since all reviews seem to have 5 stars. I have documents to prove all of my statements.
Hi John. Thank you for bringing your concerns to our attention. We're truly sorry for the inconveniences you've encountered with both our roadside assistance and claims process. It's concerning to learn of the communication issues, the difficulty you encountered while immobilized far from home, and the out-of-pocket expenses that accrued while awaiting resolution.
Our goal is to provide dependable support to all customers, and your feedback is vital. We would appreciate the opportunity to look into these matters further. Please reach out to our customer relations team directly—we're committed to addressing these issues and implementing improvements to prevent future occurrences.
Thank you for your patience and understanding.
- The Endurance Team
Reviewed May 13, 2025
I have had no good luck all week. I got into a car vs deer mva and the insurance company deemed it a loss. Well I called Endurance to cancel my coverage only to learn from Tanya that I had the elite package for the year and I had down payment Reimbursement of certain amount of money. If it wasn't for Tanya I would have never known that. She was so polite and Tanya first concern was if I was ok. I have never had that kind of treatment when dealing with extended warranties. I do truly recommend this company! Thank you Tanya for your excellent customer service!!!
Hi Joseph! We're happy to hear about your positive experience with our team at Endurance, particularly with the exceptional service provided by Tanya. It's heartening to know that her thorough assistance and genuine concern were pivotal in navigating your coverage details. Thank you for taking the time to share your thoughts and for recommending us. We greatly value customers like you who enrich our community. Should you have any additional questions or need further assistance, please don't hesitate to reach out. We're always here to help! Thanks again for choosing Endurance.
-Endurance
Reviewed May 13, 2025
Mohammed was very courteous and understanding. He was very empathetic about my unfortunate situation!! My bank account was hacked, which wouldn't allow my premium to be deducted!!! He put my worries to rest by assuring me that my policy was fine!! Thanks for the kind words!! Way to go Endurance!!!
Hi Wanda! Thank you for sharing this positive review! We're thrilled to hear that Mohammed was able to support you and bring some peace of mind during such a concerning situation. We're glad you felt reassured about your coverage, despite the issues with your bank account being hacked. Rest assured, we're here for you whenever you need. Thanks again for choosing Endurance!
- The Endurance Team
Reviewed May 13, 2025
I am a 64 year-old disabled combat veteran purchase a policy for my 2005 Ford Excursion. Recently my transmission went out. Took it to the shop. After two weeks. They finally got to go take a look at it, took pictures and all that. Come to find out they disqualified my vehicle and my entire policy was null and void because prior to me buying it from the previous owner it had a performance chip and that spot where you check the code unbeknownst to me. So now I’m out of six grand for the policy and now I have to spend the same amount of money to replace the transmission in that vehicle. This is pretty sad. They call it a modification upgrade. Pretty sad.
These people will find any way not to pay off a policy. It’s bad business but they get away with it anyway so buyer beware. If you do purchase one of these policies make sure you don’t put any additive in your gasoline tank. As far as injector cleaner make sure you use the proper oil when changing your oil filters. All this don’t hang anything from your rear mirror that will cause your transmission to go out, putting stickers on your windshield that will cause your transmission to go out. As far as they’re concerned any pulling up trailers or anything like that that void your policy. Buyers beware. Good luck.
Hi Thomas. We sincerely apologize for the distress and inconvenience you've encountered during this difficult time. It’s truly disheartening to read about your experience, especially given your unique circumstances. We understand the significant frustration this has caused, particularly being inconclusive and unexpected concerning coverage applicability. Please reach out directly at feedback@endurancedirect.com. We are committed to investigating the situation in depth and working towards a potential solution that acknowledges your service until now. Rest assured, it's imperative for us to uphold trust and fairness in coverage claims. Thank you for voicing this major concern.
-The Endurance Team
Reviewed May 13, 2025
The rep at endurance was very knowledgeable about my situation. He was courteous and professional. He answered all my questions. There was no waiting on the phone. I picked which category I wanted and it was not long before the operator answered. Good business. Thank you.
Hi Allen! We're thrilled to hear about your positive experience with our team! It's fantastic to know that our representative could provide courteous and knowledgeable service without a long wait time. Thank you for choosing us and for sharing your kind words. We're here for you whenever you need us.
- The Endurance Team
Reviewed May 13, 2025
The gentleman helping me was very knowledgeable about Endurance Extended Warranty. He was very pleasant to work with and had answers to all my questions. I feel confident that my car if needed will be covered for most failures. When asked he had knowledge of other companies' warranties. If my car has issues I look forward to working with Endurance. Your TV advertisements are how I found Endurance.
Thank you for sharing your wonderful experience with us, Dianne! We're thrilled to hear that our team was able to answer all your questions and enhance your confidence in our coverage. Your trust in Endurance is greatly appreciated, and we're glad our TV advertisements helped lead you to us. We're here to assist you if there are any needs with your vehicle in the future.
- The Endurance Team
Reviewed May 12, 2025
I never had a Warranty with them but they still email me ten to twenty times a day. Impossible to block the emails and even harder to get on the phone. I filed a complaint with the BBB and The FBI. Stay away from these scammers. I’ve read thousands of complaints from Facebook and the BBB. They only take action when they get caught.
It sounds like the emails you’re receiving may be spam from an unaffiliated sender, as Endurance does not send excessive emails, and all our communications include a functional unsubscribe option.
We’d be happy to investigate this for you! Please forward screenshots of these emails to social@endurancedirect.com, and we’ll take a closer look. In the meantime, you can also block the sender in your email settings to prevent further messages.
Thank you for your patience and understanding.
- Endurance
Reviewed May 12, 2025
I was going to cancel, but decided not to after hearing some newer perks and discounts I was offered. I was not aware of the senior and hardship discounts that I was told about this morning. Isai was a lot of help.
Hi, Bill. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help.
Sincerely,The Endurance Team
Reviewed May 12, 2025
Kudos to her and how she explained every detail. She was kind and understanding. The plan that I picked with Endurance will allow me to sleep a little better knowing I’m in good hands. I read online all the good reviews that Endurance has shown the people and protecting their interest. I find very few companies to go to that extent.
Thank you for the wonderful feedback! We're thrilled to know you are pleased with your experience and feel secure with our plan. We value your confidence and are so glad you chose Endurance!
- The Endurance Team
Reviewed May 12, 2025
I am so happy with your service and feel so much better having it. Thank you. I appreciate you!!!! If my car has any problems I know you will take care of my car and I. I've been recommending your company to everyone I know. Thank you. Hopefully there will be no issues for a long time, I l Iove my Tiguan.
We are thrilled to hear about your positive experience with our service, Constance! Thank you for spreading the word and sharing your satisfaction with others. Our commitment to taking care of you and your vehicle is always a priority. We look forward to continuing to provide excellent service in the future.
- The Endurance Team
Reviewed May 10, 2025
Beware! Be available to stay on the telephone line for up to a half an hour before you ever get to speak to anyone, then you are transferred from one person to another. Read the fine print, they will deny your claim directly from the dealership. Cancelled my warranty after first claim denied!
Chuck, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed May 9, 2025
Davyon not sure how to spell his name, was very helpful, with very good phone etiquette. I would rate you on your customer service with 5 stars 🌟. But I have not experienced your services at this moment.
Hi, Dianna. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 9, 2025
Customer service was great, and the experience was awesome, thank you for being there for me when needed. Don't know what else to say because I haven't used anything yet for the car to get repaired. Thank you.
Hi, Don. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out. We look forward to providing you with excellent service in the future!
- Endurance
Reviewed May 9, 2025
May have been a little cheaper but otherwise so far smooth sailing. Can get a little off if you negotiate. You get discounts. Other downside is a 30 day waiting period. Warranty is worth having a peace of mind.
Thanks for sharing your experience! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 9, 2025
Contract claims to cover the engine but has enough loopholes included to ensure that they can avoid coverage. They insist on thousands of dollars worth extra diagnostics before meeting the claim so you have to gamble on spending more in the hope that they don't wriggle out of their obligation. Not worth the upfront cost. Dishonest business. Representative Jeffrey even lied about emailing a copy of my policy.
We regret the experience you've had and appreciate you bringing it to our attention. We are committed to providing transparent service and understand your frustration. Please reach out to us directly at feedback@endurancedirect.com so we can investigate your situation thoroughly and see what we can do to make things right.
Thank you,The Endurance Team
Reviewed May 8, 2025
Had a great experience with Mariana. She helped me out with all of my questions that I had. She helped update my payment information so I could stay on track. Great customer service. She even sent my policy to me because I was having trouble getting into my account. Thanks. Eric
Hi, Eric. We're thrilled to hear you had a great experience with our team! If you have any other questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 8, 2025
I couldn’t have had a more pleasant experience!! Tamika went above and beyond, she was extremely pleasant and helpful. This was not the easiest call, the car and plan was an inheritance from my grandmother but the conversation felt like 2 girlfriends chatting, I really appreciated her help!!! I honestly kinda miss her lol
Thank you for sharing your experience with us! We're thrilled to hear that Tamika made your call so delightful. It's wonderful to know that her exceptional service left such a positive impression. If you need further assistance, we're here for you!
- The Team
Reviewed May 8, 2025
So I purchased this car and sent it. Got my Ford building very very serious because Jefferson said nothing comes around me now! It's small and richest girl. My mother is still 18 was just a little small. I didn't even know but they did. I pay for my car because of that. I don't just don't understand how they are getting away with this. If I was you I would think twice and get clear understanding about what you are signing up for with this company because they look for any reason to pull out of covering your claim.
Thank you for voicing your feedback, Chaz. We sincerely apologize for any confusion you've experienced. It's crucial for our customers to have clear and transparent information about their coverage. Please reach out to us at feedback@endurancedirect.com so we can look into your experience directly and see how we can assist.
Thank you,Endurance
Reviewed May 8, 2025
We love that their rates are reasonable and that they pay directly to the dealership for repairs rather than us trying to get reimbursed by them or finding out later the repairs might be capped like some warranty companies do.
Thanks for the stellar rating, Michelle! We appreciate you being a customer and sharing your positive feedback.
- Endurance
Reviewed May 7, 2025
The rep was pleasant to speak to. I was going to cancel coverage on one of my vehicles because I already had coverage from a different company. After speaking with the rep, it made since to keep Endurance coverage and cancel the other company. I've not had any bad experiences with Endurance.
Hi, E. We’re glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help.
Sincerely,The Endurance Team
Reviewed May 7, 2025
I’m really happy to find this insurance. Thank you the customer, always answers the phone fast. My friend was referred me by this insurance. I'm telling her that’s the best idea to send me by this insurance, in I refer someone too. Thank you. Thank you. Thank you.
Hi, Steevens. We appreciate you taking the time to share such positive feedback and are thrilled that both our fast customer support and your friend's recommendation have left a strong impression. Thank you for recommending us. We look forward to serving you and your future recommendations!
- Endurance
Reviewed May 7, 2025
Endurance agent was great, gave me all the info. Switching everything to my other vehicle, take in the policy from the old one. Have not had any problems with any of my vehicles since I've been with Endurance.
Bogdan, thank you for your loyalty! We're glad to hear you've had a positive experience with Endurance and that our coverage has been beneficial for your vehicles. We are here to support you with any future needs.
- Endurance
Reviewed May 7, 2025
Rodney was exceptionally helpful and knowledgeable of the product. He quickly updated my file to ensure the payment. He was friendly during the entire conversation. I would recommend Endurance Auto Warranty to everyone.
Hi Michael! Thank you so much for your kind words about Rodney and for your glowing recommendation of Endurance. We’re happy to hear that Rodney’s exceptional service and product knowledge positively impacted your experience. Your satisfaction and trust in us are truly what we strive for every day.
Thank you again for choosing Endurance, and should you need anything further, please feel free to reach out!
- The Endurance Team
Reviewed May 7, 2025
They are extremely helpful. I am very happy with my policy and how helpful they are. The roadside is amazing. I would highly recommend this company for a extended warranty for your vehicle. Especially in today financial environment.
Hi! Thank you for your positive feedback. We're thrilled to hear how pleased you are with your coverage and the effectiveness of our roadside assistance. Your recommendation is greatly appreciated—providing exceptional service is our primary goal, especially in today’s challenging financial environment. We're here whenever you need us, and we look forward to continuing to serve you.
- The Endurance Team
Reviewed May 7, 2025
Csr was courteous & informative. Csr also was able to trace my recent payment to prevent any unnecessary concerns. Csr provided other information that I requested to ensure further payments are made in timely manner. Thank you
Hi Judy! Thank you for your kind words! We're happy to hear that our customer service representative exceeded your expectations by providing helpful and courteous service. We hope to continue working with you seamlessly to ensure your needs are always addressed promptly. If you ever need assistance or have questions, please feel free to reach out. We appreciate your support and look forward to serving you in the future.
- The Endurance Team
Reviewed May 7, 2025
I just enrolled with Endurance so I have had no actual claim experience yet. But the woman who signed me up was very good and very thorough in presenting the Endurance product. I believe that she was very forthright and honest. I expect any future claims I may file will be dealt with with integrity by Endurance.
Hi John! Thank you for selecting Endurance and sharing your positive experience with our sign-up process. We're thrilled to hear that our team was able to provide you with clarity and assurance. Rest assured, should you need to make a claim in the future, we'll aim to maintain the same level of professionalism and integrity that you experienced when enrolling.
Welcome to the Endurance family!
- The Endurance Team
Reviewed May 7, 2025
The Endurance coverage looks good. It was a lot better than what I had gotten from Ford. Ford wanted ridiculous cash payments a month, and they wanted a whole lot. I just hope Endurance covers everything that the rep promised me. They mailed me a brochure, ‘cause I asked for the policy book. I told them if they don't send me out anything that I can read, I'm going to cancel. Other than that, I'm also recommending my son to give Endurance a call.
Hi Jesse! Thank you for sharing your positive experience with Endurance! We're thrilled to hear you found our coverage appealing and that it's better than your previous policy. Rest assured, what was promised will be included, and your feedback about the policy book has been noted. We're also excited you're considering recommending us to your son. If you have any questions or concerns in the future, please reach out—we're here to help!
- The Endurance Team
Reviewed May 6, 2025
Great at billing; horrible service! They put you on hold for extended periods (30-45+ minutes) of time and don't payout claims as promised. I paid into my contract for 6 months, fulfilled their mileage requirement on my vehicle, and didn't receive service when I needed them for a small claim. A huge waste of time and $900+!!!
Hi Cheryl. Thank you for bringing your concerns to our attention, though we're sorry to hear about the frustrating experience you’ve encountered with our service. Facing long hold times and not obtaining claim payouts as promised can be incredibly disappointing. Please know that your situation is acknowledged, and we want to address this properly.
To resolve the issues regarding your payout and delays, we would appreciate it if you could connect with us directly at feedback@endurancedirect.com and give us opportunity to take corrective action and improve your experience.
Thank you for being a valued part of our service, and please reach out with further concerns. Your feedback is pivotal to us, aiding continual improvements to better meet your expectations.
—The Endurance Team
Reviewed May 6, 2025
I would recommend Endurance to my family and friends. I've been with Car Shield, everything breaks and. Both places were not like I was expecting. One place had kept me waiting for an adjuster to come out, and the other one took so long to pay my claim out. I had paid for it out of my own pocket. And now I'm still waiting for my reimbursement.
Hi Michael! Thank you for sharing your experience with us. We sincerely apologize for the delays and reimbursements issues you've encountered. Our team strives to provide prompt support, and it's evident that in this instance, we could have done better. We're currently working to address any processing delays and would like to ensure your resolution moves forward swiftly. Please reach out to our team directly at feedback@endurancedirect.com. Your patience and understanding throughout this period are greatly appreciated, and we value your commitment to considering Endurance for future recommendations!
-The Endurance Team
Reviewed May 6, 2025
It was fairly easy to sign up with Endurance because the rep just didn't talk about sign up, but we were talking about different plans that Endurance has, and what would be right for us, not just payment-wise, but having a vehicle covered. He was also giving us different options of payment. I was looking for a bumper-to-bumper. He brought me down to a nice price. I'm on a good plan and we worked around some things. As a comparison to the other companies that I had talked to and found out how they worked, I had asked him about some of the things that other companies were telling me about, and that made it a little easier for my wife and I to, “Let's take it because it's at the right price, and I might as well do it now.”
Hi Richard! Thank you for sharing your experience! We're thrilled to hear that our representative provided such helpful guidance in finding the plan that fits your needs and that the sign-up process was straightforward and efficient. We strive to offer options that make our coverage accessible and tailor-made for each customer, just as you described. If you have any further questions or need additional assistance, please feel free to reach out to us. Looking forward to serving you and your vehicle in the future!
- The Endurance Team
Reviewed May 5, 2025
The representative was very helpful and covered all of the specifics and answered every question. If I were to change anything at all I would prefer to set things up in two steps. I like to do research and talk directly to the representative, which Endurance does allow. But if I don't do the purchase on that call I can't get the salesperson's contact and then call back after discussing with my spouse to make the final decision. My coverage cost $4500 which is a fair price but still a lot of money to commit to with just one phone call. While it is not going to affect me I don't like to do business that way. It actually put pressure on the sales person to close the sale and they may not be as helpful as they could be if they could talk and then everyone agree that I will follow up. I buy cars that way and furniture sometimes that way. That came close to me not actually doing the deal.
Hi Roger! Thank you for sharing your feedback with us! We’re pleased to hear our representatives were thorough and answered all your questions. We also appreciate your perspective on contacting sales agents for follow-up considerations after your discussions. Your comments are valuable for enhancing our procedures and ensuring our customers can comfortably make informed decisions. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing Endurance.
- The Endurance Team
Reviewed May 5, 2025
Endurance is a great company. Work with you well. All the representatives sounds like great experts. They get right with you. Help the customers need to their satisfaction. They will also call you back if the call dropped. This is what I like about Endurance.
Hi Angela! We're happy to hear about your positive experience with Endurance. Our team works hard to provide expert assistance, and it's great to know we met your expectations — even making callbacks to ensure your satisfaction when calls are dropped. Your feedback is valued, and we're here whenever you need us.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 5, 2025
Mario the rep was A+. His expertise was great and knew his job. Give him a raise $$. If I were hiring I would hire Mario for sure. Mario is a keeper for your company and appreciate his expertise. Thank you.
Hi Cindy! Thank you so much for such uplifting feedback. We are thrilled to hear about your memorable interaction with Mario and that he demonstrated such exceptional expertise! We will certainly pass along your kind praise and acknowledgement to him. Your satisfaction with our service means the world to us, and we are grateful you've taken the time to share this positive experience.
- The Endurance Team
Reviewed May 5, 2025
We had just purchased the truck and the dealer recommended Endurance. I found their coverage options to be the most extensive for the money spent and was further impressed by their positive online reviews.
The sales representative I spoke with was excellent, providing a top-notch experience. Endurance offered peace of mind that deserves recognition.
Hi James! Thank you for your great feedback! We're happy to hear that the coverage options from Endurance impressed you and that our sales representative provided you with an exceptional experience. Delivering peace of mind and confidence to our customers is incredibly important to us, and it's wonderful to know that we've been able to meet your expectations. If you ever have any questions or need assistance in the future, please feel free to reach out. We are here to help!
- The Endurance Team
Reviewed May 5, 2025
These folks are always friendly and helpful. If the representative doesn't know the answer, they quickly find the answer for their customer. When facing the higher new car prices today, it is nice having help keeping what you already have on the road.
Hi Mau! Thank you for sharing your kind words about our team! We're thrilled to hear that our representatives have provided you with friendly and efficient service, and we're glad we could assist in keeping you on the road. Please feel free to reach out if there's anything more we can do for you.
- The Endurance Team
Reviewed May 5, 2025
I was recently navigating through some challenging times, as my husband had just passed away and I discovered that we had an Endurance auto warranty for our Jeep. Though I haven’t had a lot of dealings with insurance myself, especially during this period, I have a few insights to share.
From what I observed, the customer service at Endurance has been good. One highlight of having this warranty has been its cost-effectiveness. There was, however, a bit of an issue when explaining to mechanics that I have an Endurance warranty, as they seemed inclined to push for charging full price despite the warranty coverage. This appears to be a common experience but nothing overwhelming.
Overall, my experience on that front was quite pleasing, warranting a strong recommendation.
Hi Kim. Thank you for sharing your experience with us during such a challenging time. We're truly appreciative to hear that you found our customer service to be supportive and our coverage cost-effective. We understand some confusion can arise with mechanics and appreciate your patience. We’re happy to have been of assistance, and your positive recommendation means a lot. Please don't hesitate to reach out if you need further assistance in the future.
- The Endurance Team
Reviewed May 5, 2025
It was seeing a commercial for Endurance that prompted me to reach out and consider them as a viable option.
My interactions with their representative were excellent; he was not only knowledgeable about the product but also delivered outstanding customer service. I started with an online request for a quote, and they promptly called me back, which was very efficient. The sign-up process was incredibly straightforward, and I felt very satisfied with how easy everything was.
Although my policy has not taken effect yet, based on my experience so far, I would confidently recommend Endurance to friends and family. When it comes to pricing, I feel that it's quite competitive compared to other options I explored. Additionally, I've only used the Endurance app, which I found to be extremely user-friendly. Overall, I've had a great experience with Endurance Auto Warranty.
Hi Jean-Pierre! Thank you for sharing your wonderful experience with Endurance! We're thrilled to hear that our commercial resonated with you and that your interactions with our knowledgeable and dedicated representative met your expectations. It's great to know that the quote process and sign-up were smooth and that you found our app user-friendly. We look forward to serving you as an esteemed member and welcome you to reach out if you have any questions as your policy takes effect.
- The Endurance Team
Reviewed May 4, 2025
I checked with Ford and CarShield. Endurance seemed to be the best company to go with. The purchasing process was smooth and wrapped up in about 15 minutes, which was impressive. The customer service was satisfactory—they clearly explained the benefits, which I appreciated. In terms of cost, I found it to be a bit high, but given the service and reputation, it seemed justifiable.
Hi George! Thank you for taking the time to share your experience with us! We're happy to hear that the purchasing process went smoothly and that our customer service provided clear information about the benefits. We understand that cost considerations are important, and we're glad you found our benefits meaningful. Should you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving your needs in the future.
- The Endurance Team
Reviewed May 4, 2025
My truck is aging, and I wanted some extra security for it. My sister-in-law helped me by researching options online, and Endurance came up as the best match for me. From the start, my interaction with their customer service was pleasant. When I reached out to them, the representative was friendly and helpful, taking the time to explain everything in a clear and comfortable manner. This attentiveness made the whole sign-up process both easy and assuring.
In terms of coverage, I was pleased with what was offered to meet my needs. Being on a fixed income, I found the pricing to be reasonable and within my budget, which was important for me. Although I haven't used any service claims yet, the initial experience was encouraging. If a friend were to ask about my experience with Endurance, I would tell them about the clear communication and lack of any pushy sales tactics, which made it a comfortable choice for me.
Hi Linda! Thanks for sharing your positive experience with us. We're thrilled to hear that our customer service team made the sign-up process smooth and easy for you. Understanding your personal needs is a priority; we're glad we could provide you a package fitting your budget.
Remember, we're here to assist you if you have any questions as you continue using Endurance. Your peace of mind matters to us, and we appreciate your sister-in-law's efforts in connecting you with our services.
If someone asks about your experience, feel free to share your story and let them know they can avoid pushy sales with us!
- The Endurance Team
Reviewed May 4, 2025
When my previous extended warranty obtained through my finance company expired, I decided it was the right time to explore new auto warranty options. I selected Endurance Auto Warranty due to favorable reviews and comparisons showcasing their robust coverage. Although I was initially concerned that my previous financial company would allow for a renewal, with Endurance, I found the coverage to be on par with what I had before, which reassured me.
Desmond, the sales representative who assisted me, was great. We spoke for about an hour, largely because he provided detailed information about what Endurance offers. I appreciated the patience and thoroughness with which he answered all my questions and walked me through the benefits of the policy during my drive, using my van's stereo system for hands-free communication. He also assured me that if I have any future questions, I could call back directly or through their customer service. The process culminated smoothly as I received the contract via email on the same evening, which was timely and considerate.
Hi John! Thank you for sharing your wonderful experience with Endurance, especially with our sales representative, Desmond. We're happy to hear that our coverage options are meeting your needs and appreciate your feedback regarding the patient and thorough assistance you received. Should you have any further questions or need assistance, please do not hesitate to reach out. We're here to ensure your journey with us remains smooth and satisfying.
- The Endurance Team
Reviewed May 4, 2025
I first came across Endurance Auto Warranty while browsing the internet and didn't really compare them with other companies. My experience has been positive overall. The customer service from Endurance was good and I had no particular highlights to mention.
Hi Stephen! Thank you for sharing your positive experience with Endurance! We are glad that our customer service team provided the quality support you expected. If you ever have any questions in the future, please feel free to reach out. Our team is always here to help!
- The Endurance Team
Reviewed May 4, 2025
I wanted the security of an extended warranty for my vehicle once my current policy, which covers me up to 100,000 miles, runs out. The sign-up process went smoothly without any issues, but there was one aspect that could have been improved. I wanted the ability to delay the start date of the coverage. Although there's a standard 30-day wait period, I would have preferred the option to align the start of my payments and coverage with the expiration of my existing warranty. Unfortunately, I couldn't set future start payments, which was a bit disappointing since I was not going to drive the 7,000 miles remaining on the old plan immediately. However, the overall experience remains positive, and I have not encountered any problems thus far.
Hi George! Thank you for sharing your perspective with us. We're pleased to know that you found the sign-up process smooth and hassle-free. However, we were disappointed to learn about your concern regarding the start of your payment and coverage date. We understand how essential it can be to align such details seamlessly with existing plans. Although a future start delayed feature isn't currently available, we appreciate your suggestion and will take it into consideration as we strive to improve our offerings.
If you have any other questions or require further assistance, please don't hesitate to reach out to our customer service team. We value your input and are here to help. Thank you for choosing Endurance, and we look forward to providing continued top-quality service.
-The Endurance Team
Reviewed May 4, 2025
I had Endurance Auto Warranty about 9 years ago, and I recently returned to them after some time away. The customer service when I signed up for the policy again was very good. As for the price, while it's something out of my control, I felt OK with it.
Hi Leon! Thank you for sharing your positive experience with returning to Endurance. We're thrilled to hear that our customer service has rekindled your trust in us. If you ever have any questions or need further assistance, we're here to support you anytime. Looking forward to serving you in the future!
- The Endurance Team
Reviewed May 4, 2025
Paying 259$ month and was not made aware to check what your NADA trade in value is before you purchase this insurance. If transmission, engine or large ticket repair is more, they will only give you that amount. I paid more because they said Infiniti know to cost more to repair. Transmission 7300$. They paid 1650$. That is the lifetime maximum liability. That is based on NADA value. Fine print there was 2 sections that addressed limits of liability. One said 60% trade in. Another section said 10k or less pending trade in value. There was another 3900$ repair not covered. 24 hours after I spent >10k in repairs, O2 sensors bad and another 490$. Obviously I canceled policy.
Hi Dolly. Thank you for taking the time to share your experience. We sincerely regret to hear about the challenges you faced with your coverage and the limitations pertaining to the valuation based on the NADA guidelines. Providing transparent support and effective solutions is our commitment, and it seems your experience fell short of that. Please reach out to our customer service team at feedback@endurancedirect.com. We are eager to review your situation more closely to address and rectify any concerns you might have. Thank you for your feedback as it helps us improve our services and ensure that similar issues are mitigated for future customers. Your patience is greatly appreciated.
-The Endurance Team
Reviewed May 4, 2025
I just sold my house in Seattle and moved to Ellensburg and I sold one of the vehicles that I had covered by Endurance. I called to make sure that was closed, see what the status was, and make sure that the coverage on the vehicle I kept was still good. The coverage had expired on the vehicle I kept and thankfully, I made that call. I still had coverage on the truck that I sold and they were able to apply that on my vehicle I kept, which was great. I hadn’t even considered that and it really felt like they went beyond. The team at Endurance did a splendid job resolving this. I'm awaiting the physical policy document at my new address but have already received a couple of confirming emails. Overall, I highly recommend Endurance to anyone who asks me. It's nice to know that there's people out there that still work hard at their job.
Hi Roger! Thank you for sharing your wonderful review! We're thrilled to hear you had such a positive experience with Endurance. Our team is dedicated to making transitions like yours as smooth as possible, and we're glad to have exceeded your expectations in managing your coverage. It’s fantastic to hear that the coverage adjustment was satisfactory. We’re eager to provide ongoing support for your needs and truly appreciate your high recommendation. If there’s anything more we can do, please let us know.
- The Endurance Team
Reviewed May 4, 2025
I had a warranty with CarShield, but when I changed cars, the new price was just too high. So, I started looking for other options and came across Endurance. When I got in touch with them, I spoke directly with a representative, as I wanted full coverage similar to what I'd had before. Initially, they tried to sell me on a plan that didn't really meet my needs, a 4-year/48,000-mile package, but I drive more than that. It took some back-and-forth before they offered a 5-year/100,000-mile plan, which was a better fit. Other than that, their price was better than my previous provider. Also, I downloaded their app and found it to be pretty user-friendly, though it could still use some enhancements.
Hi Cedric! Thank you for sharing your feedback with us. It's good to hear that you found a plan that suits your needs and that you appreciated the improved pricing and user-friendly app. We strive to offer understandable and fitting solutions for all our customer needs, and we're thankful for your patience during the selection process. If you have any more thoughts or ideas on how we could enhance the app further or otherwise improve your experience, please feel free to reach out to us at feedback@endurancedirect.com. We're always here to help.
Thank you,The Endurance Team
Reviewed May 4, 2025
The only complaint I have is you didn't explain well that on an older vehicle the total amount that can be paid out over the- 4 year contract can not exceed the trade in value of the vehicle. The follow up phone call I made for clarification was good and explained to my satisfaction.
Hi James! Thank you for sharing your feedback. I apologize for any lack of clarity regarding the contract details; understanding the terms fully is crucial and we're glad you received satisfactory clarification on your call. If you have further questions or need any assistance, please feel free to reach out. We're here to help.
-The Endurance Team
Reviewed May 4, 2025
I reached out to Endurance Auto Warranty when I received a letter from Ford informing me that my vehicle's warranty was nearing expiration. Since my car's computer notified Ford about the mileage, I felt this was the right moment to ensure coverage. Although I first called Ford, they didn't call back, which nudged me towards dialing Endurance. The rep I spoke to was truly wonderful, explaining everything without pressure. It was this pleasant experience that made me grateful to have chosen Endurance, as they were highly responsive compared to Ford.
I'm a hard sell, especially when comparing multiple options, but the Endurance's rep walked me through the process beautifully, answering every query I had. The customer service felt personal and sincere, giving me a much better understanding of my coverage. I felt genuinely content with the entire experience, and this makes me value the service even more, knowing there was no high-pressure sales tactic involved.
Overall, this seamless interaction gave me confidence in the product and their service.
Hi Florentia! Thank you for sharing your positive experience with us! We're happy to hear that you found our customer service to be responsive and informative. We strive to provide sincere and pressure-free interactions to ensure our customers feel confident and comfortable with their decisions. It's wonderful to know that we were able to meet your expectations, and we truly appreciate your kind words. Should you have any more questions, please feel free to reach out at any time.
- The Endurance Team
Reviewed May 4, 2025
I had recently purchased a used car. Even though the car itself is quite nice, it's still second-hand, and I wanted to ensure I had some coverage for the initial years. During the sign-up process with Endurance, the sales rep was fantastic.
Overall, my experience was smooth, and I'm pleased with the process and happy to recommend Endurance Auto Warranty to others.
Hi Richard! Thank you so much for sharing your experience and recommending Endurance! We’re thrilled to hear that the sales rep made the sign-up process smooth and that you’re pleased with your coverage. It’s always our goal to provide our customers with the best service possible. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 4, 2025
When I signed up with Endurance, I spoke with Elijah, who made the process easy to understand. He was knowledgeable, clear, and didn't overwhelm me with information, which says a lot as I’m not easily persuaded. This clarity from Elijah was crucial, as I was careful after hearing from friends whose experiences with extended warranty packages were challenging—the companies had said one thing initially, and then the claims process turned out to be less straightforward than promised. I’m hoping Endurance maintains the quality that they’ve promised—not misleading me down the line.
Overall, the sign-up was seamless, and Elijah's great job assuring me of what I was getting was appreciated.
Hi Mary! Thank you so much for sharing your positive experience with Endurance. We’re so happy to hear that Elijah made the sign-up process smooth and easy for you. Ensuring clarity and transparency from the start is something we greatly value, as we recognize the concern some may have in choosing an extended warranty provider. Your understanding and expectations are crucial to us, and our team is committed to maintaining the quality and trust you’ve come to appreciate. Rest assured, should you need support or assistance in the future, we’ll be here to ensure you experience continues to meet expectations.
- The Endurance Team
Reviewed May 4, 2025
I've had a positive experience so far with Endurance.
The process of getting set up was straightforward. The rep addressed all my questions adequately. He sent over all the necessary documents via email, which I printed and organized for reference.
I also found Endurance Auto Warranty's rates to be reasonable. This feeling of satisfaction influenced my decision to maintain the coverage.
Customer service also stood out to me, with the representative making the joining process smooth and hassle-free. My interactions with Endurance left me quite satisfied, marking it a solid 5 on my personal scale.
Hi Barbara! We're thrilled to hear about your positive experience with Endurance! Our team is dedicated to providing straightforward setup and hassle-free interactions. We’re happy you found our rates reasonable and our customer service commendable. Thank you for sharing your feedback, and here's to many more satisfying years with Endurance!
- The Endurance Team
Reviewed May 4, 2025
The coverage details of Endurance shared by their representative seemed well-suited to my needs. It took 15 minutes to complete the sign-up process, during which their expertise and familiarity with the company's offerings stood out to me.
However, one thing that slightly affected my overall satisfaction was receiving a letter recently stating an unspecified adjustment to my premium. The rep I spoke to advised me to disregard it, but the encounter left me somewhat uncertain.
On a more positive note, I've explored their website and found it very straightforward and user-friendly. My interactions with Endurance's representatives also impressed me with their professionalism. Overall, despite a minor hiccup, my experience has been positive.
Hi Roger! We genuinely appreciate you sharing your detailed experience with Endurance. It's wonderful to hear that the sign-up process was both fast and informative for you. We're happy that our website and the expertise of our representatives left a positive impression. We apologize for the confusion surrounding the adjustment to your premium, and please rest assured that our team is committed to ensuring such information is conveyed more clearly to prevent any uncertainty.
If you have any further questions or concerns, don’t hesitate to reach out to us. We're here to help and ensure your time with Endurance exceeds expectations. Thank you for choosing us!
Sincerely,The Endurance Team
Reviewed May 4, 2025
The purchase process with Endurance was straightforward and took about 10 to 15 minutes, which was convenient. I also like the competitive deal they offered on their plans. Additionally, the rep who assisted me was helpful, making the overall experience quite good.
Hi Juan! Thank you for sharing your great experience with Endurance! We're thrilled to hear that the purchase process was smooth and enjoyable, and that you appreciated our competitive plans. It's great that our representative made the process even better for you. If you have any further questions or need assistance, please don't hesitate to reach out. We’re here to help!
- The Endurance Team
Reviewed May 4, 2025
The purchase and sign-up process with Endurance was very smooth and easy. The plan options and costs seemed reasonable to me, making it a straightforward decision.
Their customer service has been excellent so far. Additionally, everything, including the details of the auto warranty, was clearly laid out to me, and the documentation arrived on time. Overall, I'm satisfied with Endurance.
Hi Reyn! Thank you so much for sharing your positive experience with Endurance. We're happy to hear that our sign-up process was smooth for you and that our customer service team has met your expectations. Our priority is to ensure our customers enjoy a hassle-free and transparent journey, so we're pleased that you have found our plan details clear and satisfactory. Should you need any further assistance, please don't hesitate to reach out. We're here for you anytime!
- The Endurance Team
Reviewed May 4, 2025
The customer service of Endurance during the sign-up process was quite good, which made me feel confident about my choice. The quotes I received from them were fair, and Mark, the representative, was really helpful throughout. Overall, my experience signing up was positive.
Hello Mark! Thank you so much for sharing your positive experience! We are happy to know that our sign-up process met your expectations and that our representative provided excellent support. It's wonderful to hear you felt confident in your choice. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help!
- The Endurance Team
Reviewed May 4, 2025
My initial experience with Endurance when signing up for the auto warranty has been good. The customer service has been excellent so far. The representative I spoke with was incredibly kind and took the time to explain everything in detail.
Though living on a fixed income makes the cost a bit tight, even impacting my grocery bill, I felt it was a necessary precaution. The warranty gives me peace of mind, particularly since I've bought a car with more miles on it than any I've previously owned. Overall, I’d rate my experience as very satisfying. I’ve even recommended Endurance to my family members.
Hi Frederick! Thank you for sharing your feedback. We're thrilled that your experience signing up with Endurance and interacting with our customer service team has been positive. It's great to hear that the detailed assistance you received left a strong impression. We understand concerns about budget and appreciate your forward-thinking approach to vehicle protection. Knowing you have that peace of mind about your higher mileage car is exactly what we strive for. Your recommendation to family means a lot to us! Please feel free to reach out anytime if you need assistance.
- The Endurance Team
Reviewed May 4, 2025
The sign-up process at Endurance was relatively smooth, and I was impressed by the customer service I received. The rep I spoke with was extremely pleasant.
There is one aspect that I didn't particularly like: the requirement to wait 60 days before the warranty coverage began. This waiting period was a bit inconvenient, but it's been a good experience overall. Nonetheless, I'd recommend staying informed about policy timelines when signing up to avoid surprises.
Hi Helen! Thank you for sharing your experience with Endurance! We are happy to hear that the sign-up process was smooth and that our customer service met your expectations. We understand the wait for your coverage can be less than ideal, but your feedback is incredibly valuable. If you have further questions or need assistance regarding policy timelines, please feel free to reach out. We’re here to help at any time.
- The Endurance Team
Reviewed May 4, 2025
The customer service of Endurance was excellent, and they clearly explained everything when I signed up. Compared to my previous experience with CarShield—which was facing issues regarding contract fulfillment and their service locations—I felt Endurance offered better options and support. The reassurance of their services being more comprehensive than CarShield justified the slightly higher price I am paying. Overall, I am satisfied with the decision and would recommend them to others seeking reliable coverage for their vehicles.
Hi Carol! Thank you so much for sharing your experience! We’re thrilled to hear that our team provided you with excellent service and a comprehensive explanation during your sign-up. We're proud to offer dependable coverage and support, and it’s fantastic to know you find value in your decision to choose our services over other options. We also want to thank you for recommending Endurance—your satisfaction is what drives us! Please feel free to reach out if you have any other questions or need further assistance.
- The Endurance Team
Reviewed May 4, 2025
The sign-up process with Endurance was incredibly straightforward, and the customer service was good. They clearly explained the benefits, which helped me feel comfortable making the purchase.
The plan options and cost seemed reasonable to me, and as long as the claims process works as explained, I believe it will be worth it.
Hi Gary! Thank you for taking the time to share your experience with us. We're happy to hear that our straightforward sign-up process and clear explanation of benefits gave you the confidence to choose our services. We're committed to providing excellent service at an attractive price, and it's rewarding to know it resonated with you. Should you have any questions on the claims process or need further assistance, please don't hesitate to reach out. We're here to support you.
- The Endurance Team
Reviewed May 4, 2025
I like the pricing and the coverage offered by Endurance, which I found to be much better than what I currently have with CarShield.
I had an excellent customer service experience. The rep I spoke with was fantastic; she explained everything clearly and went above and beyond to help me understand the process. Her support was outstanding, and based on this interaction alone, I would highly recommend Endurance.
Overall, my experience signing up for the warranty was superb, and I feel great about my choice.
Hi Yolanda! We're happy to hear that you had such a positive experience with Endurance. It's wonderful that our representative provided exceptional customer service and clarity. We're thrilled that you're happy with your plan and feel confident in your choice. Thank you for recommending us—your feedback means the world to us!
- The Endurance Team
Reviewed May 4, 2025
One thing that influenced my decision to go with Endurance was believing that the dealership would handle everything, which I found reassuring.
When I signed up, I spoke directly with a rep from Endurance, and the interaction was positive enough that I decided to purchase the warranty. My experience with their customer service during sign-up was positive, and I would give them a high rating for that interaction.
Hi Shyla! Thank you for sharing your experience! We’re thrilled to hear that you found working with our representative reassuring and that the process was seamless for you. It's great to know that your initial interactions were positive and left an impressive mark. Should you have any more questions or need further assistance, please reach out. We’re here to support you anytime you need it.
- The Endurance Team
Reviewed May 4, 2025
I made a claim for an AC repair through my Acura dealership. They handled the claim smoothly, and Endurance covered most of the expenses. However, my experience hasn't been entirely positive. While that particular repair was straightforward and covered well, I've faced challenges with other claims. In a recent instance, I was unsuccessful in attempting to get coverage for issues like a radiator and starter, which I believed were covered. This makes me question if I'm receiving the optimal benefits from my plan, especially with an older car prone to needing repairs.
Hi Melissa. Thank you for sharing your experience with us. We're pleased that your AC repair claim was handled smoothly and that most of the expenses were covered. However, we're sorry to hear about the difficulties you've had with other claims, such as the radiator and starter issues. We understand your concerns, especially with an older vehicle that may require frequent repairs.
Please reach out to our team at feedback@endurancedirect.com so we can look into your coverage details and discuss possible adjustments that better fit your needs. Please don't hesitate to give us a chance to enhance your plan experience!
Thank you,The Endurance Team
Reviewed May 4, 2025
The Endurance representative I worked with seemed knowledgeable and accurately conveyed information about what the warranty covers and addressed my queries.
I was informed they'd email me a copy of the contract, which I believe I have received. It's reassuring to have it on hand should I need to dive into the specifics. The essential part of the interaction affirmed that coverage would help manage potential future repairs, not necessarily common wear-and-tear items like tires.
Hi David! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative was knowledgeable and able to address your queries effectively. It's reassuring to know that you've received your contract for any future reference. We look forward to supporting you with your coverage.
- The Endurance Team
Reviewed May 4, 2025
During the signup process with Endurance, my phone interaction with their team was perfect—every question I had was answered efficiently, and I felt like the coverage explained to me was excellent. My overall experience with them seems promising.
Hi Paul! Thank you for sharing your fantastic review of your sign-up experience with Endurance! We are happy to hear that our team addressed all your questions efficiently and that the coverage outlined met your expectations. We continuously strive to provide excellent service and support, and we're thrilled that your journey with us is off to a promising start. If you have any more questions or need assistance, please feel free to reach out at any time. We're here to help!
- The Endurance Team
Reviewed May 4, 2025
Me and my wife went in to have our vehicle repaired and they denied our claim saying that our policy was no longer good and that we had reached our limit, but they still kept taking money off our bank account for eight months knowing the above and never informed us at all about anything. We didn’t find out about any of it until we took our vehicle in for repairs a few days ago when the mechanic told us what they said. Endurance refused to refund our money back for the eight months that they had been taking out of our bank account, which they should of stopped doing eight months ago knowing that they were not going to cover the vehicle no more.
Endurance is as crooked as the day is long. Me and my wife damn sure won’t ever use them again, and we don’t recommend them to anyone else. They will keep taking your money even after knowing they won’t cover you and will not inform you of a damn thing about it until you go to the mechanic for repairs and get an unpleasant surprise. CROOKS!!!
Hi David! Thank you for sharing your experience with us, and we deeply regret the difficulties you've faced. It's troubling to hear about the unauthorized charges and lack of communication you received regarding your coverage. Your situation does not reflect the service standard we work to maintain, and getting to the bottom of such experiences is essential. Please reach out to us at feedback@endurancedirect.com so we can thoroughly investigate these matters and take appropriate action to resolve this for you. We value your feedback as it kindles our constant strive for improvement and trust realignment. Thank you for bringing this to our notice, and we're sincerely sorry for the trouble this caused you and your family. We look forward to assisting you soon.
— The Endurance Team
Reviewed May 4, 2025
The process initially seemed promising, but soon after enrolling, I realized I hadn't received any policy documents or a membership card. After contacting customer service to sort out this issue, I learned that the mix-up was due to an incorrect email address on file.
The lady I spoke to in customer service was extremely helpful and resolved the issue quickly. Despite not having needed to use the warranty yet, I've been impressed with the level of support from their team. For now, everything seems to be going well.
Hi Sandra! Thank you for sharing your positive experience with us! We’re glad to hear that our customer service team was able to resolve the document issue quickly. It’s wonderful to know you’ve been impressed with the support offered. Please feel free to reach out if you need any further assistance. We're here for you anytime!
- The Endurance Team
Reviewed May 3, 2025
I decided to keep the vehicle that I've had and protect it for another few years. The person from Endurance Auto Warranty that I spoke to was incredibly knowledgeable and patient, which left a lasting impression. My decision was heavily influenced by the comprehensive benefits and features they offer. I discovered Endurance through an Internet search and was pleased with their quick response, which was within a day. The sign-up process was straightforward, and I felt reassured by the guidance provided by their representative, who thoroughly answered all my questions.
Hi Robert! Thank you for taking the time to share your experience with us. We're thrilled to hear that our representative left a positive impression with their knowledge and patience, and that you found our benefits and sign-up process straightforward and reassuring. These qualities are exactly what we aim to provide and we're so glad it was mirrored in your interaction. If there's anything more we can do to enhance your experience or if you have further questions, please don't hesitate to reach out. We look forward to continuing to support you in keeping your vehicle protected.
Thank you,The Endurance Team
Reviewed May 3, 2025
We had Endurance Auto Warranty several years ago, and unfortunately, we ran into some financial issues, medical bills. Our car went down, and that was about $1900. We looked at everything and said, "I think we may better get back into Endurance." Because we just have the one car. The experience signing up again was notably positive. The representative I spoke to was excellent—truly knowledgeable, friendly, and efficient. They worked with us to find a payment plan that fit comfortably within our budget, acknowledging the financial hiatus we took from them.
When it comes to their auto warranty coverage, it appears consistent with our previous experience. My main focus was ensuring that in the event of a mechanical issue, we could take our car to our trusted mechanic. As advised, I should first verify that the mechanic accepts the Endurance policy, proceed with getting an estimate, and coordinate with Endurance for further steps. Additionally, they reminded me to inform Endurance whenever servicing occurs, especially if we need to pay a deductible.
Hi Sharon! Thank you for sharing your positive experience! We are happy to hear that our representative was able to ease your concerns and tailor a payment plan that suits your needs. It is important for us to ensure our customers are comfortable and well-informed about the steps to take like verifying the acceptance of our policy by your mechanic. Remember, we are always here to help with any questions you might have about your coverage. We look forward to continuing to support you and your vehicle.
- The Endurance Team
Reviewed May 3, 2025
The service is good. I got good coverage.
Hi Clyde! Thank you for sharing your positive experience! We're pleased to hear that you're happy with our service and coverage. We aim to continue providing the high-quality service you expect and enjoy.
- The Endurance Team
Reviewed May 3, 2025
I made the choice to try Endurance Auto Warranty for my son's car, and so far, the experience has been smooth. The sign-up process was straightforward. While on the phone, I spoke with a gentleman named Stanley. He was extremely patient and took the time to answer all my questions, even though I didn’t have all the information handy at first. I appreciated this because it made me feel more comfortable about the purchase.
Initially, I was unsure if I had made the right decision, so I called another company to weigh my options. After considering the details laid out by Endurance, which included a four-year coverage with payments over two and a half years, I felt assured and decided to stick with them, hoping for the best. The fact that my son's car already has 100,000 miles made this coverage particularly attractive, even though we haven't had to use it yet. It's comforting to have the protection, should anything go wrong, and overall, I’d rate my experience very highly and hope the same applies when it's time to utilize the warranty service.
Hi David! We're happy to hear about the positive experience you've had with Endurance. Thank you for highlighting Stanley’s excellent customer service during the sign-up process. We always strive to ensure our representatives are patient and informative. It's great to know you feel assured and confident choosing our coverage for your son's vehicle. Your feedback on the comprehensive plan provided for cars with higher mileage is much appreciated, and we’re pleased it provides you peace of mind. Should you have any more questions or need further assistance in the future, please don't hesitate to contact us. We look forward to continuing to serve you.
- The Endurance Team
Reviewed May 3, 2025
I liked the coverage that Endurance offered and the sign-up process with them was smooth. Their phone representatives answered all my questions clearly and their pricing was excellent.
Hi Jackie! It's wonderful to hear that you had such a positive experience with Endurance! We are happy to know that you found our coverage and pricing excellent and that our phone representatives were able to assist you so effectively. Your satisfaction is important to us, and we are always here to support you with any further questions you might have.
- The Endurance Team
Reviewed May 3, 2025
I saw Endurance on television and was intrigued by its offerings. But I ultimately went with them because of a positive interaction I had with a representative named Jamal. His customer service was commendable; he was professional, patient, and thorough in explaining everything to me in detail. I appreciated that Jamal gave me the time I needed to discuss the decision with my wife and didn't pressure me. It was a thoughtful gesture when he followed up with a polite call after a couple of hours to provide more assistance and answer any additional questions I might have had.
Hi Robert! We're happy to hear about your positive experience! We're thrilled that our representative, Jamal, was able to provide you with the detailed, respectful service you deserve. Your satisfaction is our top priority, and it’s genuinely encouraging to know you felt valued and well-informed. If there's ever anything more we can do for you, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 3, 2025
We have a newer car full of all these computer parts. The decision to go with Endurance Auto Warranty was influenced by their frequent television presence, pointing to their prominence in the warranty field. The sign-up process was seamless, and I was impressed with the customer service. The representative I interacted with was amicable and ensured I understood everything clearly. While we haven't had much interaction with the service beyond signing up and receiving necessary documentation, we're hopeful about what the future might hold with this warranty, despite hearing less about the confidence in the company backing it. Our 2023 Chrysler Pacific disability van is the vehicle we’ve covered, and I believe the cost of the warranty is reasonable — though only time will truly reveal its value.
Hi Wendy! Thank you for your thorough feedback. We are thrilled to have you as a part of the Endurance family with your 2023 Chrysler Pacifica covered. It’s wonderful to know that you found our sign-up process seamless and had a friendly interaction with our customer service team. We're grateful for your optimism about future interactions with your protection plan and remain committed to providing reliable coverage and support. Your positive expectations mean a lot to us, and we're here to assist if anything needs further clarification in the days ahead. Please feel free to reach out anytime. Welcome aboard!
- The Endurance Team
Reviewed May 3, 2025
I needed some added security and peace of mind against unexpected car repair costs. After some online research, I found that Endurance offered coverage that really suited my needs and seemed superior to other options. So, I gave them a shot. The process of signing up was surprisingly pleasant and easy. Over the phone, the representative was excellent, providing thorough explanations and ensuring I had no unanswered questions. In terms of pricing, I found what they offered to be very competitive.
Hi Peter! Thank you for sharing your wonderful experience! We're happy to know that the process of signing up was pleasant and that our representative could provide you with complete information and support. It's fantastic to hear that our coverage and pricing met your needs. If you have any other queries or need further assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 3, 2025
I went through some positive reviews about Endurance and I figured they could offer me a good deal. The customer service representative during the sign-up was very helpful and provided great assistance. I find the monthly price quite affordable, which is a big plus for me. Although I haven't had the need to use the warranty yet, I am satisfied with the service received so far.
Hi Donna! Thank you for sharing your positive experience with Endurance. We're happy to hear that our customer service team was able to assist you so well during your sign-up. It's great to know that you're finding the pricing affordable and that we've met your expectations so far. Should you ever need to use your coverage or have any questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 3, 2025
My older vehicle made Endurance the right fit for me and when I signed up with them, their sales representative was particularly good. He thoroughly explained everything, making sure I understood all the details, which was especially important for me as a first-time customer. What was offered suited my vehicle's age well and I felt the peace of mind knowing that I have this safeguard. And some companies don't offer that extensive coverage. There's also a 30-day waiting period or 1,000 miles to endure, which was clearly communicated by the sales rep, along with the reasons behind it.
Hi Bertha! Thank you for sharing your experience with us! We're happy that our representative made the process smooth and informative, especially for your first-time coverage needs. It's fantastic to hear that the package suitable for your vehicle was well-explained and provided you the peace of mind you're seeking. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to ensure you continue enjoying worry-free driving.
- The Endurance Team
Reviewed May 3, 2025
Owning an Endurance auto warranty provides me with a certain peace of mind. I hope to not need it anytime soon, but it's a good coverage for five years or 60,000 miles. One aspect that caught me off guard, which may have been mentioned but I don’t remember, was the waiting period. There’s a requirement not just of 30 days, but also 1,000 miles, which I find somewhat excessive. It would make more sense to have either a time or mileage requirement, not both combined. Despite this, the sign-up process was straightforward and they provided clear information, except for details about the waiting period.
Hi Steven! We're pleased to hear that Endurance brings you peace of mind with its coverage. We apologize for any confusion regarding the activation requirements. Your feedback about the wait period and mileage requirement is appreciated and will be considered seriously. We're glad you found the signup process straightforward, despite this oversight. Our team strives for transparency and clarity with all our customers' needs. Should you have further questions or need assistance about the activation criteria, please don't hesitate to reach out—we're here to support you. Welcome to Endurance!
- The Endurance Team
Reviewed May 3, 2025
A thorough internet search showed that Endurance was the best and widely recommended option. So, I applied with them and the process was really easy. My interactions over the phone with their team were excellent. They were personable and knowledgeable, patiently answering all my questions. The coverage they explained seemed great and I found their pricing reasonable.
Hi George! We're thrilled to hear about your positive experience with Endurance. It's wonderful to know that you found the application process easy and our phone interactions excellent. Thank you for highlighting our team members’ personable and knowledgeable approach, as well as our clear coverage explanation and reasonable pricing. Your feedback motivates us to continue offering outstanding service. If you have any questions, we're always here for assistance.
- The Endurance Team
Reviewed May 3, 2025
My car was no longer covered and an extended warranty seemed like a good idea at the time. The Endurance commercials were quite convincing, which played a big part in my decision. The sign-up process with Endurance was smooth, with everything explained clearly to me over the phone. While I haven't had the chance to use the coverage yet, it sounds promising for the unforeseen issues that may arise. Furthermore, the pricing struck me as very reasonable.
Hi Dennis! We’re thrilled to learn you had a positive experience with our sign-up process and found our commercials and pricing fair and compelling. Your belief in the potential peace of mind provided by our coverage greatly motivates us, even if you haven’t yet needed to put it to use. Should any questions or unforeseeable circumstances arise, we are here to assist you. Thank you for choosing Endurance, and we look forward to continuing to meet your expectations!
- The Endurance Team
Reviewed May 3, 2025
I was looking for an extended coverage for my wife’s car. Endurance reached out with emails and it seemed like a good idea to give them a try. So far, I’ve only purchased the plan and haven't needed to make any claims yet. The process of signing up was smooth and pleasant. The representative from Endurance was really nice, making the entire experience easy and enjoyable. In terms of plan options and costs, they appeared reasonable and pretty decent. The price wasn’t too high. Although I haven't made any claims, I’d probably rate the service at a 4, considering the purchase and signup process was favorable.
Hi Jefferson! Thank you for taking the time to share your experience with us. We're thrilled to hear that you've had a smooth and pleasant sign-up process. It's great to know our representative made the interaction enjoyable for you. While we understand you haven't made any claims yet, we're committed to ensuring you'll receive satisfying service should the need arise.
If you have any questions or if there’s anything more we can do to enhance your experience with us, please don’t hesitate to reach out. We aim to provide the best coverage experience possible.
We appreciate having you as a customer and look forward to this being a positive and fulfilling journey with Endurance.
Thank you,The Endurance Team
Reviewed May 3, 2025
Given that my car is getting older and I don't travel much anymore due to my disability, a reliable warranty was essential. My initial reluctance quickly turned into satisfaction when the Endurance rep explained everything clearly and thoroughly. He went over all my concerns twice to ensure I understood the policy.
The coverage includes crucial components like the motor and transmission, as well as electric elements such as the window motors. Knowing these significant parts are covered gives me confidence that I've made the right decision.
Overall, my experience with the sales process at Endurance has been positive.
Hi Mary! Thank you for sharing your positive experience with our team! We're thrilled to hear that our representative was attentive and thorough, addressing all your concerns to your satisfaction. It's great to know that the coverage offers you peace of mind, especially with your focus on crucial components. We appreciate your trust in Endurance and are here to support you with all your vehicle protection needs.
- The Endurance Team
Reviewed May 3, 2025
The Endurance rep I worked with was helpful, providing clear answers to all my questions.
The pricing seemed reasonable to me as well. Overall, my initial experience with Endurance has been positive.
Hi Kevin! Thank you for sharing your experience with Endurance. We're happy to hear that our representative was able to provide you with clear and helpful information and that you found our pricing reasonable. We're committed to maintaining such standards in the future and look forward to supporting you along the way.
- The Endurance Team
Reviewed May 3, 2025
I was investigating a few warranty services when I received a call from an Endurance representative. The timing was perfect, and her friendly nature helped ease my choice. Affordability played a huge role, too, as the price they quoted was right within my budget.
The sales representative was also not pushy. She never tried to upsell or corner me into a decision I wasn't prepared to make. The way she explained the coverage details made me feel confident in my decision.
Overall, the entire process was streamlined and straightforward.
Thanks for sharing your experience, Ronald! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- Endurance
Reviewed May 3, 2025
I've been an Endurance member for 6 years now. My recent experience starting another contract was smooth and painless. The representative, Rose, was helpful, and the process was straightforward.
I opted for the premium plan as it covers everything down to key call-outs. However, I have noticed a significant increase in cost since I first began with Endurance. Originally, I was paying around $80, and now it's $149, which struck me as quite steep.
I have a 2017 Hyundai, which is covered, and when it comes to service, everything seems to work out just fine. Overall, I'm satisfied with what I get.
Hi, Larry. We're so happy to hear that you're satisfied with your Endurance coverage plan! If you have any questions or would like to discuss your experience further, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed May 3, 2025
I opted for the premier plan of Endurance, which seemed to offer comprehensive coverage at a good price. Every interaction with their representatives has been positive; they were nice and informative when explaining the benefits. My only uncertain point was whether I would receive anything in the mail, although I did get all the necessary documents on my phone. Overall, my experience with Endurance has been smooth, and I would recommend them to others in my shoes.
Thank you for the kind words and for choosing Endurance, Cathy! We're so glad to hear your experience has been smooth so far. For your convenience, we send plan documents via email, and you can also view everything anytime through our Customer Portal or mobile app. If you ever need help accessing your info, just let us know!
- Endurance
Reviewed May 3, 2025
My initial interaction with Endurance Auto Warranty was mixed. The first experience involved some misunderstandings regarding coverage and the mileage of my vehicle, which was quite frustrating.
However, upon calling back and speaking with another rep, the process improved significantly. They guided me through the process efficiently, and I felt reassured after that interaction. In the past, I had challenges with other service providers, but this time, once everything was sorted, Endurance's customer service assisted me efficiently.
Overall, my complete and resolved experience with Endurance has been positive, leading me to rate my overall experience a 5 out of 5.
Thank you for sharing your experience with Endurance, Dennis! We understand that initial misunderstandings can be frustrating, and we're glad to hear that our team was able to provide clarity and ease your concerns upon your follow-up. It's great to know that once everything was sorted, you found our customer service to be efficient and reassuring. We appreciate your trust and look forward to serving you with the same level of service in the future.
- The Endurance Team
Reviewed May 3, 2025
My experience with Endurance from signing up was quite straightforward—I decided on the basic plan, which covers the engine, transmission, and AC. When I spoke to the rep who assisted me, she was very polite, and it was easy to connect as she shared a military background similar to mine.
The cost seemed fair for the coverage provided. Overall, the signup process was seamless, and I would rate my purchasing experience as excellent.
Thank you for the 5-star review, Evan. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 3, 2025
After considering the upcoming college journey of my niece, we decided to secure an auto warranty through Endurance Auto Warranty. My niece is gonna get ready to go to college for the summer semester and we got her a nice Chevy Trax, which has low mileage. Still, I wanted her protected when she's away at school. The Endurance sales representative who assisted us was very helpful and explained everything; the entire process was straightforward, quick, and all the necessary documentation was provided. The rep did good.
The coverage options offered for my niece's vehicle were impressive. Initially, I started this process a few months earlier but I was busy and didn't complete it until closer to summer; however, the team called me a few times and followed up kindly without being pushy. We actually came across their services through a commercial on Fox News, and it turned out to be quite promising.
We haven't needed to use the warranty yet, thankfully, but reflecting on the experience, everything went well, and there wasn’t much else they could have improved upon. Knowing my niece can go to school and I don't have to worry about anything is a plus. We appreciate the exceptional service we received from Endurance.
Hi there. We're thrilled to hear about your positive experience securing coverage for your niece's Chevy Trax. If you have any future questions or need assistance, please do not hesitate to reach out. Wishing your niece the best for her upcoming school year!
- The Endurance Team
Reviewed May 3, 2025
I took out an auto warranty through Endurance Auto Warranty. I was concerned about the potential costs of car repairs and I went by what they were saying on tv. While I haven't had the opportunity to use their services yet, my experience with signing up was smooth. The representative over the phone was clear and informative during the process, ensuring I understood everything.
I felt the pricing offered by Endurance was reasonable, and I was satisfied with it. Although I haven't had any repairs to test their service, my experience so far during the enrollment has been positive. If someone's looking for an auto warranty option, based on my sign-up experience, I'd consider Endurance as a promising choice.
Hi, Phillip! Thank you for sharing your experience after signing up with Endurance. We're pleased to hear that our representative helped make the process informative and smooth for you and that you found the pricing satisfactory. Though you haven't needed to use our services yet, we're glad your initial experience was positive. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to supporting you and your vehicle in the future!
- The Endurance Team
Reviewed May 3, 2025
My AAA warranty expired and they were not renewing the program, so I looked at a couple of different auto warranties in comparison. The Endurance program is what most closely matched my previous AAA warranty.
I signed up and the process with Endurance was smooth; customer service was exceptional. The representative explained everything thoroughly and answered all my deep questions thanks to my past experience with AAA. Even though I wasn’t planning to buy immediately, the pricing and extensive coverage they offered convinced me to go for it over the call.
As of now, I haven’t made a claim because there’s a waiting period, and I just purchased it a week ago. However, I did receive perks such as a year of an elevated membership level. This includes things like car rental, towing, and reimbursement for tire damage.
Overall, the purchasing experience was pretty straightforward as everything was laid out clearly for me. My interactions and the information provided so far make me confident to rate it highly.
Thank you so much for sharing your positive experience with Endurance, Jason. We're thrilled to know that our customer service met your expectations and that the explanation provided during your sign-up process helped you feel confident in your decision. Should you need any further support, feel free to reach out. Your confidence and satisfaction mean a lot to us!
- The Endurance Team
Reviewed May 3, 2025
I saw Endurance on the television and I got to thinking about my car getting a little older and how expensive repairs are. The purchase process turned out to be great and the representative was excellent, which made the experience far smoother than I anticipated. She walked me through all the details, patiently answering all my questions, and offered a reasonable price. The plan options and cost seemed good to me. I don't have any additional comments at the moment, but I'd certainly recommend Endurance based on my experience so far.
Thank you for your wonderful feedback, Gregory! We're thrilled to hear that our representative made your purchase process smooth and informative and we appreciate your recommendation. Feel free to reach out if you have any questions or need assistance in the future.
- The Endurance Team
Reviewed May 3, 2025
I've had my 2021 vehicle with Endurance Auto Warranty for a while now and when I traded it in and got a new vehicle, I wanted to continue having coverage wit them. While I never had to file a claim with my previous vehicle, the peace of mind knowing I was secured was invaluable.
The sign-up process over the phone was seamless. It was straightforward, free from pressure or attempts to sell me something I didn't want. The representative I spoke with was professional and made the renewal a smooth experience.
I truly believe Endurance maintains solid and reliable service, which reflects my decision to rate them highly. It seems like an excellent service, and I'm glad to have stuck with them.
Thank you for the 5-star review, Eugene. We're glad the sign-up process went smoothly and that our team was able to provide you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 3, 2025
I had an auto warranty through the dealership that was running out and the pricing offered by Endurance was a significant factor in my decision to choose them over other options. Negotiating the price required a bit of back and forth, but we ultimately reached a satisfactory agreement. The communication process with them over the phone was fairly straightforward, and they managed to address all my inquiries without any issues. Although I haven't needed to use the warranty yet, the coverage details they provided aligned with my expectations for an extended vehicle warranty. Overall, my experience with Endurance has been positive.
Thanks for sharing your experience, Paul! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- Endurance
Reviewed May 3, 2025
Looks to be a good program. The security of an extended service contract is new to me. So far I like having it. The cost & lack of quality in autos makes me keep my car longer. The other service contracts that I’ve been looking at do not have the same numerous options that Endurance offers.
Hi, Michael. Welcome to the Endurance Family! Thank you for choosing Endurance and for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- Endurance
Reviewed May 3, 2025
Well, I didn't get a chance to look at the other companies like Car Shield. I was pressured into signing up, I was told that the other companies are all priced the same. So I will try Endurance and if I find another company less expensive I will cancel. The young man was very nice and he did explain the payment options and what they all covered. He did his job well. But I still wonder if there's a less expensive plan out there.
Thank you for your feedback, Alma. It's great to hear that our representative was courteous and provided detailed information about the payment options and coverage. We understand the importance of making cost-effective decisions, especially when exploring comparative options. Should you have any more questions, need clarification regarding the provided plans, or want assistance in exploring alternatives within our offerings, please feel free to contact us. We’re here to help ensure your peace of mind with the most suitable plan.
- Endurance
Reviewed May 2, 2025
Just had my truck repaired. The parts they used were about 1200. The 600.00 part was covered by the warranty in the morning then not covered in the afternoon so of the 1900 repair cost Endurance paid nothing for rear rotors, breaks and sensor and hub and seal.
Duane, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Thank you, The Endurance Team
Reviewed May 2, 2025
I asked for a general list of covered items. Kim was AWESOME!!! Not only did she go over a list of covered items, she was extremely patient, as I was writing a list. Kim was knowledgeable, professional, bright and you could hear her smile through the phone!!! If I have to call back, I will DEFINITELY ask for Kim. You rock girl!!!
Hi, Paula. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 2, 2025
Pushiest, rudest saleswoman I've ever encountered. I called shopping for quotes and this woman liked to hear herself talk for one, secondly, when she finally got to the point of numbers, I said thank you but she wanted me to sign up on the spot or I would lose the rate. I told her I felt cornered and didn't want to make a decision impulsively. After 40 minutes of her rambling of stories and persuasive tactics, I said I was not going to sign anything immediately. She very rudely and condescendingly said "Well, good luck to you, GOOD LUCK!" and hung up. Definitely left me saying 'wow, that's how they treat potential customers?' I seriously hope that was a one-off and they use that monitored call as an example of how NOT to go about sales. Such a turn off.
We sincerely apologize for your recent experience, Nicola. This type of interaction is not reflective of the level of service we strive to provide our potential customers. We truly value your feedback and will utilize your insights to address this internally. Please reach out to feedback@endurancedirect.com if you'd like to discuss your experience further. Thank you for bringing this to our attention and giving us the opportunity to improve.
- Endurance
Reviewed May 2, 2025
Due to financial problems they worked with me so that I would have continued coverage. I would recommend Endurance to anyone. The staff was very courteous and polite. The person that I'm working with (Izzy) was informative and wonderful.
Joseph, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 2, 2025
We purchased a vehicle and because it was equipped with numerous electronic features, I wanted to ensure it was covered. The Endurance representative who assisted me during the sign-up process did well and although I haven't submitted a claim yet, I feel positive about the coverage offered based on what was explained to me.
However, I faced a slight hiccup with the billing handled by a third party called Line 5. I received a notice indicating that my payments were canceled. I'm assuming Endurance canceled them because the lady I was talking to said that they may or may not be using Line 5, but I haven't heard anything since last Wednesday or Thursday. Nothing new has come into my computer.
Overall, I would rate my experience with Endurance highly, as their service during sign-up was commendable. However, clarity regarding billing cancellations would enhance their service even further.
Thank you for sharing your experience with us, George. We're thrilled to know that you felt good about the coverage and customer service you received during the sign-up process. However, we apologize for any confusion regarding billing. We are here to help, and we urge you to reach out to our team directly. It’s our priority to make this process as straightforward as possible and to ensure all your concerns are resolved. Thank you once again for your feedback; your satisfaction is important to us.
- The Endurance Team
Reviewed May 2, 2025
My car started making a rattling noise, so I took it to one of the repair shops on their list. The repair shop told me that since it was a foreign car, take it to a dealership. I took my car to the dealership, they contacted Endurance with the issue. Both issues that the dealership stated are listed on my plan coverage, but the repair was denied. They told my daughter who took the car to the dealership that it was existing issue (it was not). When I called they told me that it was not anything actually wrong with the wear & tear of the part but something internally, so they would not cover it. Do not give Endurance your money, choose another warranty company! STAY AWAY FROM ENDURANCE!!!!
We’re sorry to hear about your experience with your claim, Michelle. We’d love the opportunity to review your coverage and provide more information. Please contact us at feedback@endurancedirect.com so we can offer personalized support and see what we can do to make things right.
- Endurance
Reviewed May 1, 2025
I acquired an Endurance contract with the expectation of receiving reliable coverage for my vehicle; however, my experience has been profoundly disappointing. After I took my automobile to an ASE-certified repair shop for necessary repairs, the shop submitted a claim on my behalf, which was subsequently denied by Endurance. The reasons provided for the denial were "too many miles" and "wear and tear." It is particularly ironic that one of the essential components requiring replacement is explicitly covered under my contract, yet the claim was still refused. The ASE-certified mechanics expressed that they had never encountered a similar refusal from Endurance with any claim.
Furthermore, the customer service experience with Endurance has been among the most unsatisfactory I have ever encountered. Should I attempt to file another claim, I am concerned that I will face the same justifications regarding "too many miles" and "wear and tear." I purchased this contract to protect my vehicle up to 134,000 miles, while I currently have only 92,000 miles on the odometer.
This situation represents a troubling trend: the company makes assurances of extensive coverage but fails to fulfill these promises when it matters most, all the while continuing to collect monthly premiums. As an employee of one of the largest organizations in my state, I feel compelled to advise my colleagues and friends to exercise caution and consider alternatives to this company. They appear to be adept at finding excuses to avoid honoring claims. My research indicates a significant number of complaints against them, and it is noteworthy that they are not even a member of the Better Business Bureau. This speaks volumes to me about the company and the culture.
Thank you for sharing your experience, David. We're sorry to hear about your frustration. While we know claims decisions can be disappointing, they are based on the specific terms and exclusions of your contract. We'd be happy to take a second look and clarify any part of the decision. Please contact us at feedback@endurancedirect.com, and we'll ensure your concerns are fully reviewed
Sincerely, The Endurance Team
Reviewed May 1, 2025
I bought this extended warranty in February. Couldn't use it for 1k miles and 30 days. After the 1k miles and 30 days and paying them 2 upfront, then 115.00 for the next month's payment. I needed my daughter's car repaired and, after several calls to make sure certain things were taken care of, it wasn't. I was told by numerous people at Endurance that YES, these repairs are covered, and I have dates and names of who all I spoke to.
When the car went into shop for repairs, I am told none of this is covered after being told by numerous amounts of their own employees told me yes! Now I am told it was in probation period, so I clarified the dates it was out of probation by 1 day, and they said now that after an attitude from the representative, she said I would contact the adjuster. I should have listened to the garage when they said they were not going to pay they never do, it's all a scam, consumer fraud. I have contacted a lawyer, and I will be joining the class action, so my recommendation is to avoid these companies at all costs. I will also be contacting my state congressman
Hi, Leonard. We’re sorry to hear about your experience and understand your frustration. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address your concerns. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you, The Endurance Team
Reviewed May 1, 2025
I posted an earlier review but wanted to post again. Endurance agreed to pay for the transmission on my 2017 Traverse. I had only had the warranty for less than two months. It has now been repaired by my local Chevy dealer and works great. I am so elated I purchased this program and would gladly recommend it to anyone considering such warranty. Fantastic program and easy to work with. Thanks Endurance.
Thank you so much for sharing your experience! We're thrilled to hear about your positive claims experience. It's our goal to offer not only comprehensive coverage but also peace of mind and satisfaction. If there’s ever anything else you need, please feel free to reach out. We’re always here to help!
- The Endurance Team
Reviewed May 1, 2025
I haven't got the chance to get y'all to help but as far as your service online and talking to a representative that part is can say you all did a great job. We will see one of these days how you guys stand behind the name, like I said I ain't got the chance to try the insurance part of it yet but when I do and I'm happy with it then I'll give another survey about how good you are
Hi, Lex! Thank you for sharing your 5-star review with us. We're happy to know that your initial interactions with our online service and representatives have been positive. We are here to support you every step of the way when you're ready to utilize your coverage plan. We look forward to assisting you in the future!
- The Endurance Team
Reviewed April 30, 2025
Endurance seemed to offer better coverage for less money, which was appealing. When I sought a quote, I first reached out online, and they got back to me within a few days. The follow-up conversation with the representative was very satisfactory. The person was easy to talk to, patient with my many questions, and thorough in explaining the policy.
Although I haven't had to file a claim yet, the sign-up process was straightforward and smooth, and I'm satisfied with my decision to choose full coverage with Endurance. I'd tell friends that the enrollment experience was excellent, but I reserve judgment on the claims process since I haven't encountered that part yet. Overall, except for not extensively using their website, my interactions were positive.
Thanks for sharing your experience, Roland! We're glad to hear that the sign-up process went smoothly and are happy to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed April 30, 2025
I had Endurance Auto Warranty's services before, and I opted to go with them again. My experience signing up was smooth and pleasant. The representative I dealt with was notably kind and knowledgeable, ensuring I felt comfortable and well-informed throughout the process.
The highlight of my conversation with the representative was her detailed explanation of the coverage terms. She assured me that the coverage was comprehensive, from bumper to bumper, and addressed my questions thoroughly, especially concerning potential electronic issues. One of the memorable perks discussed was the inclusion of roadside assistance, which provides added peace of mind.
Deciding to invest in an extended warranty with Endurance became increasingly important as a safeguard owing to our fixed income. My wife and I, married for 47 years, have historically not opted for extended coverage for our vehicles. However, this time, we believed it would be a wise decision as opposed to purchasing a new vehicle.
In reflecting on my experience, I would undoubtedly rate my sign-up encounter with Endurance a high score due to the professionalism and reassurance provided by their staff. I remain pleased with the choice of sticking to what worked for me in the past with Endurance.
Thank you for sharing your wonderful experience with us, Roger! We're thrilled to hear that signing up with Endurance was a smooth and pleasant process, highlighted by the knowledge and kindness of our representative. Here’s to many more years of peace of mind. If you have any further questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed April 30, 2025
My factory warranty had expired and the one from Chevy was too costly. I discovered Endurance and signing up with them was uncomplicated. I knew what coverage I needed, and the pricing seemed reasonable to me. The customer service was friendly and informative, detailing everything covered under the warranty. There's a $100 deductible, which doesn't bother me, and I didn’t shop around much because their offer seemed decent to me.
Hi Rainer! Thank you for your positive feedback! We're happy to hear that you found our sign-up process straightforward and appreciate the friendliness and informativeness of our customer service team. We're glad we could offer a plan that suited your needs at a reasonable price. If you have any questions or need further assistance, please feel free to reach out to us anytime. You'll have peace of mind knowing we’re dedicated to supporting your vehicle.
- The Endurance Team
Reviewed April 30, 2025
This is my first time using Endurance, I thought I had a 100.00 deductible and I was told my bill would be 220.00 because Endurance was only going to allow 26.00 for the part needed. This has been a waste of my money. I am going to cancel my policy and take my chances.
Hi Bonnie. We sincerely apologize for the frustrating situation you've encountered and the expense that differed from your understanding. Our goal is to ensure that all customers have clarity on the scope of their coverage, and regretfully, this seems not to have been your experience. We'd be grateful for the opportunity to review this situation further and address any misunderstandings or necessary corrections. Please connect with our team directly at feedback@endurancedirect.com so we can assist you promptly in finding a satisfactory resolution. Your feedback is invaluable to us, as it helps sculpt better service and support for all our clients. Thank you for bringing this matter to our attention, and for allowing us the chance to address your concerns personally.
-The Endurance Team
Reviewed April 30, 2025
I had been taken by another company and saw Endurance on tv so I called a rep and purchased the plan after the time and miles expired to get coverage. I got a code, took my car to dealership where I had purchased the car, they checked out the car and called endurance. They sent an adjuster out that told them I would need to authorize a tear down which I did still waiting on decision. They also said maximum coverage would be no more than 2400 dollars for the year. The inspection is 900. The torque is 1700 plus the sensor of which I don't know yet. Still in limbo but not what I was told when I bought the policy. We will see how I feel about the company when they decide. Jerry **
Hi Jerry. We appreciate you reaching out and sharing your current experience with us. It's clear you're expecting a particular level of service, and it's important to us that we meet and hopefully exceed those expectations. We understand waiting for a decision about repairs can be frustrating, especially when the costs vary. We're eager to clarify coverage and costs accurately and help you track the status of your authorization swiftly. We'd love to address this matter in more detail; please email us at feedback@endurancedirect.com, and a team member will assist you as soon as possible.
Thank you for your patience and understanding,The Endurance Team
Reviewed April 30, 2025
I was at the dealership and I asked them who they use when my warranty goes out. They suggested Endurance because they rarely face issues with it, and it’s one they accept without trouble. This convinced me to choose Endurance over other options.
The customer service was quite satisfactory when I signed up for the warranty. I wished the signup process could have been quicker since I was trying to get it done while at work, and the timing was a bit tight.
Overall, my experience with Endurance Auto Warranty has been positive, and while I would rate my experience a 4 out of 5 mainly due to the time it took to complete the process, I feel confident recommending it to others. I'd even be open to sharing my experience in a commercial.
Hi Tarik! Thank you for sharing your experience with us! Your positive comments about our reputation at the dealership and our reliable service boost our team's motivations. We're happy to hear that you've found our customer service satisfactory, though we note that time constraints made for a more challenging sign-up experience. We appreciate your constructive feedback, which helps us strive for further improvements. If there's ever anything we can do to assist you or if there's a way we could earn a full 5-star rating from you in the future, we welcome your input. Please don't hesitate to reach out anytime. We look forward to providing continued assurance and value!
Thank you,The Endurance Team
Reviewed April 30, 2025
I had been an Endurance Auto Warranty customer in the past and while I didn't file a claim with them before, I decided to join them again. My sign-up experience this time was excellent; the representative made me feel at home with their professionalism and courteous approach.
When friends ask about my experience, I confidently share the same positive feedback. In fact, just this morning at the dealership, I advised a random customer to at least get a quote from Endurance, even if it might not be for them in the end.
Rating my overall experience on a scale, I'd definitely place it at a 5. The customer service I received matched that rating; their representative was knowledgeable. The only slight reservation I have involves the cost as I wish it could be cheaper, so I'd rate the price as a 4. Although I haven't explored their website or app yet, my interaction with Endurance thus far has been highly positive.
Hi Juan! Thank you for taking the time to share your experience! We're thrilled to know that our team provided you with excellent service and made you feel welcome during your sign-up. We truly appreciate your kind recommendation to others and for encouraging future customers to get a quote. We continually strive to improve our pricing while maintaining high service standards, so we value your feedback on this. If there's any way we can enhance your future experiences or if you have any questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 30, 2025
I buy used cars these days and when I was looking to buy another used car, I ultimately chose Endurance Auto Warranty for coverage. The people at enterprise praised Endurance over other companies, mentioning that they seemed to have a slightly better rating.
My experience with Endurance during the sign-up process was over the phone, and I was particularly impressed by how professional and knowledgeable the representative I spoke with was. Signing up was straightforward, and I even received my contract via email, which was convenient. However, it was very small writing and my glasses weren't very good. I'm also hoping to see something from an email on the benefits.
I would confidently tell friends or family members to check Endurance out because my experience was really positive. I've yet to download their app, but as of now, I'd rate the entire process a solid 5 stars.
Hi Luis! Thank you for sharing your experience with Endurance! We're happy to hear that you had such a smooth and professional experience during the sign-up process. It's fantastic that you received helpful information from your representative and found our service easy to navigate. We appreciate your confidence in us and your willingness to recommend us to friends and family. Regarding the small text on your email contract, please know that you can always contact us for any clarifications you need. We're thrilled to have you with us and encourage you to download our app whenever you're ready, as it can enhance your ownership experience. Welcome to the Endurance family! If you need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed April 30, 2025
I got signed up with Endurance about three years ago after discovering them on the internet, and the process was pretty straightforward. My policy is expiring in a couple months, so I reached out to inquire about an extension and the customer service was fine.
During my years with Endurance, I had to file a claim once. The entire process was remarkably easy, as the dealership managed everything without needing me to contact Endurance directly. That level of service was impressive.
My overall experience has been positive, though the cost is a bit high for my liking. If we were rating, I’d give the service a solid 4 out of 5 simply because of the cost. The customer service, however, is top-notch and deserves a perfect score.
Hi James! Thank you for sharing your experience with us! We're thrilled to hear that the claim process was straightforward and handled smoothly by your dealership. We're committed to providing valuable protection plans, and it's great to know our customer service didn't fall short. While we understand concerns regarding cost, we are always looking for ways to provide the best value and experience possible. If there's anything more we can do or if you have any further inquiries about extending your coverage, please don't hesitate to reach out. We appreciate your feedback and are aiming to earn that full 5-star rating!
- The Endurance Team
Reviewed April 30, 2025
I spotted Endurance Auto Warranty on television and when I went online to check the different auto warranty companies, I found that Endurance had the best reviews. My experience with their customer service was quite positive; they were friendly, and I felt comfortable with the interaction.
While I haven't used the warranty services yet, I must say that the initial setup and sign-up process were smooth. Overall, it was a positive start.
Hi Joseph! Thank you for your kind words and feedback. We're thrilled to hear that you found the customer service experience with us to be positive and that the initial setup and sign-up process went smoothly for you. Please don't hesitate to reach out if you ever have any questions about your coverage or need support in the future. We’re here for you whenever you’re ready to start using our services.
- The Endurance Team
Reviewed April 30, 2025
I bought a used car and signed up with Endurance Auto Warranty. I was seeking peace of mind with an auto warranty and landed on Endurance quite unintentionally by following an internet search link that led me to a contact number, then I found myself discussing car warranties with the Endurance team.
My interaction with Endurance over the phone was quite pleasant. I spoke with two different representatives from different states, both of whom were attentive and eager to engage in casual conversation. They addressed all my inquiries with a friendly demeanor.
Though I've only recently secured my warranty and haven't yet had a chance to utilize the coverage, the experience thus far has been positive. The explanations provided by the team regarding the warranty coverage were reassuring. Based on my interactions with the sales agents, I would confidently rate my experience highly. It was a smooth sign-up process, and overall, I've been impressed with the service provided by Endurance.
Hi Trace! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our team provided attentive and friendly customer service during your sign-up process. We strive to ensure a reassuring and comprehensive coverage experience for every customer. Should you have to use your coverage or have any future inquiries, we're just a phone call away. Thanks again, and welcome to the Endurance family!
- The Endurance Team
Reviewed April 30, 2025
We found Endurance Auto Warranty on the internet. It was the highest-rated service of that type, and when I talked to the guy, Dave, he explained it all and I felt good about it. He was straightforward and transparent with me, which I appreciated.
I opted for a plan that would pick up where the existing warranty left off. Although I haven't had to make use of the warranty yet, the setup process was smooth. Considering everything so far, I'm satisfied with the coverage I secured and would rate the initial experience highly.
When it comes to costs, even though I don't know how to compare it, I feel the price is reasonable. I've also downloaded their app. While I haven't explored it extensively, the initial setup with assistance over the phone was quite easy. Overall, I'd definitely recommend Endurance based on my experience so far.
Hi Clark! Thank you for sharing your positive experience with us. We're thrilled to hear you appreciated the straightforward and transparent approach during the setup process and that everything went smoothly. It's great to know you feel satisfied with the coverage. If you have any questions down the line or during your explorations on our app, please don't hesitate to reach out—we're here to assist. Thank you for recommending Endurance!
- The Endurance Team
Reviewed April 30, 2025
When my previous auto warranty had expired, I was prompted to explore different options. My son is a customer of Endurance and I ended up signing with them. The purchase process was somewhat confusing and I wasn't expecting the additional one-time fee of $29 because I was initially informed that I'd pay $140 a month. It was only later when I called back for clarification that I understood the unexpected charge. Overall, I'm satisfied with the warranty's cost and plan options. I also find comfort in knowing that my dealership provides a forever warranty on the engine and transmission, which supplements the protection from Endurance beautifully. I would recommend it to others.
Hi April! I'm glad to hear you're generally satisfied with the coverage options provided by Endurance and how it supplements your dealership's warranty. I'd like to apologize for any confusion encountered during the purchase process, particularly concerning the additional one-time fee. While we're thrilled you're feeling comfortable with the protection you’ve secured, we strive to provide clear and upfront information to all our valued clients. If you have any remaining questions or further assistance is needed, please feel free to reach out. Thank you for recommending us and entrusting Endurance with your vehicle protection needs.
- The Endurance Team
Reviewed April 30, 2025
My boss told me about Endurance and as I initiated the sign-up process with them, I was truly impressed by the excellent customer service I received. The representative I spoke with was undeniably efficient, personable, knowledgeable, and respectful, making the entire experience pleasant. The quote provided to me felt very comfortable, and overall, I would recommend Endurance Auto Warranty to others.
Hi Mary! We are thrilled to hear that you had an excellent experience with our customer service and found our affordability comforting. Your kind words and endorsement are truly valued. If you have any more insights you’d like to share or if there's anything else you need, please don't hesitate to reach out. Thank you for recommending us, and welcome to the Endurance family!
- The Endurance Team
Reviewed April 30, 2025
My car, a 2017 model with over 120,000 miles on it, was no longer covered by the extended warranty from Toyota. I faced a choice: stick with Toyota or explore other options I saw advertised, such as Endurance, which seemed more versatile for service locations. I was drawn by how quickly Endurance came up online, and I appreciated the thorough explanation I received over the phone. I got a call from their representative, who was extremely pleasant and informative, explaining the deductible and even offering a senior discount, which I qualify for. The sign-up process was straightforward—I did it all on my computer and paid by check without any hassle. While I haven't needed to file a claim yet, the coverage sounded solid to me. I believe my deductible is around $100, and the monthly payment is about $106, which I find reasonable compared to Toyota’s charges.
Hi Forrest! Thank you for sharing your positive experience with us! We're thrilled to hear that the sign-up process was smooth and that our representative provided you with thorough and pleasant assistance over the phone. It’s great to know that you've opted for our coverage and found the options and pricing reasonable. If you have any questions in the future, or need assistance, please don't hesitate to reach out. Welcome to the Endurance family—we’re here for you anytime!
- The Endurance Team
Reviewed April 30, 2025
Endurance was already on my vehicle when I acquired it, so I simply transferred it over. The process was relatively straightforward, requiring minimal effort on my part. Even though I haven't made a claim yet because you have to wait a month and drive 1,000 miles before being eligible, I feel prepared for when the time comes. When I spoke with their representatives, they provided clear information on when my coverage would be available, which gave me peace of mind.
Hi James! Thank you for sharing your experience with us! We're thrilled to hear that transitioning your coverage to your vehicle was smooth and that our representatives provided you with clear and reassuring information. We're here to support you whenever you're ready to utilize your coverage. If you have any questions in the future, please don't hesitate to reach out. Safe travels!
- The Endurance Team
Reviewed April 30, 2025
I had great experience with Endurance Auto Warranty. The representative I spoke with sold me from the start and I enjoyed speaking with her. She was exceptional—explained everything thoroughly. One thing I like is customer service that would explain in details what they're offering. I haven't had a need to use the warranty yet, but the level of customer service I received was impressive and much appreciated, especially these days, people want to be able to pay for what they're getting and not buy fakes.
When the representative detailed what was covered in my plan, it met my expectations; I was looking for extra and she went over everything that I thought was extra, which was good. Whenever I speak to somebody from customer service and they're good, I always like to recommend them. I had AT&T for over 30 years and I just stopped with them a couple of months ago because I find that customer service went all the way down to the ground.
I always believe in good customer service, and when I get good customer service, I stick with what I have. Overall, I’m quite satisfied so far and hopeful for future interactions should I ever need to use the warranty.
Hi Fitz! Thank you for your heartfelt feedback! We’re thrilled to hear about your positive experience with our customer service team and that our representative provided an exceptional overview of your plan. We strive to ensure that our customers feel informed and secure with their coverage, and it’s wonderful to know we met your expectations. Your recommendation means a lot to us, and we look forward to serving you whenever you might need to use your protection plan in the future.
- The Endurance Team
Reviewed April 30, 2025
I went with Endurance Auto Warranty a few years ago, and I've continued with them ever since. Over these years, the service has been consistently reliable. My experiences so far have been satisfactory. Given this reliability and my positive experiences with them, I'd recommend Endurance to others.
Hi Jacqueline! Thank you so much for taking the time to share your positive experience with Endurance. We are happy to hear that the service has been consistently reliable for you over the years. Your recommendation means a lot to us, and we truly appreciate your trust. Looking forward to serving you smoothly in the years to come.
- The Endurance Team
Reviewed April 30, 2025
The coverage of Endurance stood out to me. While I found a different company offering a lower price, Endurance's policy had specific terms that appealed to me, such as reliable coverage for significant vehicle incidents. Additionally, the salesperson I dealt with was both friendly and professional, providing clear explanations of the policy details.
Their customer service left a positive impression on me, and I was satisfied with the quote I received. I appreciate that their services clearly explained options should I ever need extensive support. I would recommend Endurance Auto Warranty to others.
Hi Rochelle! We are happy to hear that you're pleased with our coverage and the exceptional service provided by our team. It's fantastic that the specific terms of your plan stood out to you and that you found our explanations clear and comprehensive. Your recommendation means a lot to us and reaffirms our constant efforts to provide the best for our customers. If you need any further assistance or have questions in the future, please do not hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed April 30, 2025
Endurance has polite customer service. They also seemed more efficient than other providers I contacted. The purchasing process was smooth except for a small issue. I requested to start my payments in May since my current vehicle warranty expires then, but they charged me this month already. Otherwise, I got the Premium Elite plan which fits my needs. Despite minor hiccups, the deal I got was satisfactory.
Hi Terry! Thank you for taking the time to share your experience with Endurance. We're happy to hear that you found our customer service helpful and the purchasing process smooth overall. We regret the error with the start date of your payments and appreciate your understanding. Our team aims to provide clear processes, and your feedback helps us improve for the future.
If you have any more questions or need further assistance with your payment schedule, please feel free to email us at feedback@endurancedirect.com. It's great to know that the Premium Elite plan meets your needs, and we appreciate the opportunity to serve you. Looking forward to a bright relationship ahead!
Thank you,The Endurance Team
Reviewed April 30, 2025
Our experience with Endurance has been nice and they have been doing what they said. So far, we haven't had to have anything done yet, but they were very nice about putting us on there. They've also been very nice about anything they needed done for us. They were so reasonable listening to us instead of telling us what all we had to do.
Hi Jack! Thank you so much for sharing your positive experience with Endurance. We're thrilled to hear that everything has been smooth and accommodating thus far. Our priority is to ensure comfort and satisfaction, and we're glad you felt valued. Should you ever need assistance, please feel free to reach out—we're here for you anytime!
- The Endurance Team
Reviewed April 30, 2025
I opted for Endurance Auto Warranty for my Honda and kept it for three years. Eventually, when I traded that car and bought a newer one, I decided to transfer the warranty to the new vehicle. The transfer process was absolutely seamless, which made me happy. Additionally, the customer service was outstanding. Although I can't recall the representative's name - possibly Britney - she was exceptional in explaining everything. She ensured that I felt confident about extending the warranty to my new car.
When it came to the cost, it was higher, but considering the newer car had lower mileage, the increase seemed reasonable and justifiable. Overall, I'm very satisfied with Endurance Auto Warranty and their service.
Hi Ray! We're happy to hear about your positive experience with transferring your Endurance coverage to your new vehicle. Ensuring seamless transitions like this is important to us, and we're glad to know we achieved that. It’s wonderful to see that our customer service team provided you with exceptional assistance. You're valued as a part of our Endurance family, and we’re pleased that our service and support have met your expectations. If there's anything more we can do for you in the future, please let us know.
Thanks for choosing Endurance!
- The Endurance Team
Reviewed April 30, 2025
When I decided to get in touch with Endurance, I used the phone number displayed in the ad because it was the quickest way for me. During my interaction with their representative, I was impressed with how polite and knowledgeable he was. His familiarity with the company and the product made the whole experience more reassuring.
I aimed for full coverage, and the representative offered me just that. He explained the basic package and even recommended the premier upgrade, which sounded more fitting for my needs. Based on this, I felt confident in securing comprehensive coverage.
If a friend were curious about my experience with Endurance, I would suggest they go ahead and engage with them without hesitation. Their customer service throughout the process was notably friendlier and accommodating.
Hi Sheuna! Thank you for sharing your wonderful experience. We're happy to hear our representative could provide detailed, friendly, and reassuring support during your interaction. It's fantastic to know the premier upgrade suited your coverage needs perfectly. Your recommendation to others means the world to us, and we're committed to being just as friendly and accommodating in all future interactions. We appreciate your trust in us.
- The Endurance Team
Reviewed April 30, 2025
The purchase process was very straightforward, making it easy to understand and complete. Endurance's customer service proved effective as they thoroughly went over all the details I needed and helped me choose the policy that best suited my needs. Although I have not yet filed a claim—I only bought the warranty about three weeks ago—my experience with Endurance has been positive so far.
Hi Keith! Thank you for sharing your experience with us. It's great to hear that the purchase process and our customer service met your expectations. We’re happy to have provided the information and guidance you needed to select a protection plan that suits your requirements. Should you decide to file a claim in the future, we're committed to ensuring it is a positive experience as well. If there's anything further we can do to enhance your satisfaction, please don't hesitate to reach out.
Thank you for choosing Endurance. We look forward to serving you.
-The Endurance Team
Reviewed April 30, 2025
The initial sign-up experience was pleasant; the customer service representative I spoke with was nice. Initially, I was confused after receiving emails I thought were spam, but after calling their office and speaking to another representative, I felt reassured. She explained that Line 5, whom I was unaware of during sign-up, handled certain aspects like contracts and autopay. The clarification really helped me understand my insurance better. Overall, I've been satisfied with my experience using Endurance Auto Warranty.
Hi Felecia! Thank you for sharing your experience with us! We’re happy to know that you were guided well by our team and that all your queries were addressed satisfactorily. It's great to hear you're satisfied and understand your coverage better now with the clarifications provided. If you ever have more questions, please don't hesitate to reach out—we're here to help!
- The Endurance Team
Reviewed April 30, 2025
Endurance offered the best deal among the auto warranty companies I considered. While signing up, I found the customer service to be good, though nothing stood out in particular about the representatives.
Hi David! Thank you for sharing your positive experience with Endurance. We're pleased to hear that you found our deal competitive. While it's nice to know your interaction with our team met your expectations, we aim to provide exemplary service each time. If you have any more questions or need further assistance in the future, please feel free to reach out. We're always here to help!
- The Endurance Team
Reviewed April 30, 2025
Endurance is not a 3rd party. They deal directly with the dealership or you can pick the mechanic of your choice without any hassle. Customer Service is excellent and you have 24/7 service. The rates on their plans may seem higher than the 3rd party planes but on the expiring end you get no payments due for 2 years.
Hi Andrew! Thank you so much for sharing your positive experience with us! We're thrilled to hear that you appreciate the flexibility in choosing mechanics and the direct service with dealerships. It's wonderful to know you've found our customer service support, convenience, and plan conditions valuable. We're committed to delivering attentive support and outstanding service at anytime!
- The Endurance Team
Reviewed April 30, 2025
I was convinced that Endurance Auto Warranty was out of my reach financially, but curiosity got the best of me, so I decided to learn more about the cost. After speaking with them, I realized it was a worthwhile investment, especially since my vehicle is getting older. As a single lady without anyone to rely on for car repairs, the coverage offers me significant peace of mind.
Signing up was a breeze—the representatives were exceptionally friendly and made the entire process easy. Overall, my experience with Endurance has been extremely positive.
Hi Carmen! Thank you for sharing your wonderful experience with Endurance! We’re thrilled to hear that you found our pricing to be a worthwhile investment for your vehicle and that it gives you peace of mind. It's great to know that our representatives provided friendly service and an easy sign-up process. We appreciate your kind words and look forward to continuing to support you and your vehicle needs.
- The Endurance Team
Reviewed April 29, 2025
I was searching for coverage for my vehicle, which has well over 300,000 miles. Many companies only offer coverage up to 250,000 miles, so I was intrigued when Endurance could accommodate my vehicle's needs. The rates for two vehicles are very cheap; I think I pay around $100, which is quite impressive.
My experience with Endurance's customer service was lovely. The representatives were very accommodating, offering several discounts and waiving some of my fees, which made the process even more appealing. Overall, I'm thrilled with my decision to choose Endurance Auto Warranty for my high-mileage vehicle, thanks to their excellent service and affordable rates.
Hi Anthony! Thank you for sharing your wonderful experience with Endurance. We're thrilled to hear that our coverage options matched the needs of your high-mileage vehicle. It's great to know you found our rates impressive and enjoyed our accommodating customer service. We always aim to provide exceptional service and value, so your feedback is heartening. If there's ever anything else we can do for you, please let us know. We appreciate your decision to trust Endurance with your vehicle's protection.
- The Endurance Team
Reviewed April 29, 2025
After much deliberation, I opted for when I was in search of an auto warranty service. After discovering Endurance Auto Warranty through a Google search, I noticed they were rated number one, which piqued my interest. My decision was cemented by the persuasive and amiable salesman who offered me a deal, and even worked to get me a slightly better offer when I asked.
The sign-up process was straightforward and enjoyable. The company representative's light-hearted manner made the experience pleasant. Despite not yet receiving the physical copy of my contract, which is something I'd admittedly prefer over a digital one, I’ve been informed that the first year of my warranty includes a perk: if anything happens to my tires, they'll be replaced. This coverage was something I wasn't initially aware of when I purchased my Jaguar. Unfortunately, I haven’t had the chance to use the oil change service yet as I’m uncertain if it’s included in my plan.
As for my overall satisfaction, I would rate my experience a 5, indicating that I am very satisfied. While I haven't yet had the opportunity to utilize the warranty service fully, my initial dealings with Endurance have left a positive impression.
Hi Nickolene! Thank you so much for sharing your fantastic experience! We're happy to hear that you found our sign-up process straightforward and our team pleasant to work with. The complimentary tire replacement perk is a great benefit, and we're glad it enhances the value you receive. If you need clarification on any of your plan’s details, including services like oil changes, please feel free to reach out to us. We’re here to help! Looking forward to serving you in the years to come.
- The Endurance Team
Reviewed April 29, 2025
I went with Endurance Auto Warranty again after previously trying another warranty provider. My experience with CarShield was complicated, and I found myself returning to Endurance. Communication during the sign-up was seamless and the representative was very helpful, making sure to explain everything clearly. Everyone I spoke with was easy to talk to and handled my questions with patience.
The reason I chose to secure an extended warranty for my 2017 GMC is mainly due to aging – the vehicle is my main means of transportation, and peace of mind is crucial for seniors like myself. It's reassuring to have that financial safety net in place, given the high costs of unexpected car repairs.
The process for getting in touch with Endurance was straightforward with small wait times. The approval was set to take effect after 30 days, and the duration of the program seemed reasonable, expected to be two or three years based on the information provided. Overall, the ease of connecting with their representatives and the smooth sign-up process were commendable.
Hi Virginia! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our sign-up process and the helpful guidance from our representatives made a positive impact. We’re honored you returned to us, and we’re proud to be trusted with ensuring peace of mind for your 2017 GMC. It's great to know that our team exceeded your expectations in communication and ease of access. Should you have any more questions, please feel free to reach out anytime.
- The Endurance Team
Reviewed April 29, 2025
When signing up with Endurance Auto Warranty, I was impressed by the customer service. The representative was easy to talk to, very friendly, and made the process smooth and straightforward. My overall experience was very positive, and I wouldn't hesitate to recommend Endurance to a friend.
Hi Andrea! We're thrilled to hear about your positive experience with our customer service team! Thank you for choosing Endurance and for recommending us. Should you have any questions, we're here to assist.
- The Endurance Team
Reviewed April 29, 2025
Endurance Auto Warranty had the highest rating compared to the other six companies I looked into. I initially found Endurance online, and since my truck's warranty had expired, I knew I needed additional coverage to avoid the steep repair costs that can come with owning a diesel vehicle.
The sign-up process with Endurance was smooth and professional. The representative I worked with was knowledgeable, which made the experience very positive—I'd rate it a five out of five. However, while I can speak positively about the enrollment experience, I haven’t needed to use the warranty service yet. Thus, my complete satisfaction will depend on how effectively it handles any future claims.
Hi Steve! Thank you for sharing your experience with Endurance! We're thrilled to know that the sign-up process was smooth and professionally handled by our representative. It's fantastic to hear that we left a positive impression on you during enrollment. We'll be sure to maintain our service quality throughout your customer journey, let us assure you that we're ready to assist you whenever you need it. Please reach out anytime—our team is here to help!
- The Endurance Team
Reviewed April 29, 2025
Endurance Auto Warranty gave more for my money. My sign-up experience was smooth and seamless. Over the phone, their customer service was exceptional—they answered all my questions clearly. While I haven't needed to use the warranty yet, I appreciated the coverage explanations they provided.
Hi Rod! We appreciate you sharing your positive experience with Endurance! We're thrilled to hear that our team provided exceptional service and made your sign-up process smooth and seamless. It's great to know you found our coverage explanations informative. Remember, we're just a call away if you ever have any questions or need assistance in the future.
- The Endurance Team
Reviewed April 29, 2025
A co-worker of mine told me about Endurance Auto Warranty and how good they were. Although I've just completed the purchase, I found the sign-up process to be satisfactory. I haven't had the need to make a claim yet, so I haven't interacted much with customer service, but the process of getting set up seemed straightforward. Regarding the plans offered, while the costs have increased over the years, I understand that this aligns with the rising prices of vehicles. I haven’t had the chance to evaluate the customer service fully, as I've yet to make a claim and thus haven't needed their intervention. Hopefully, if I do have to file a claim, the company will live up to its reputation.
Hi Samuel! Thank you for choosing Endurance based on your co-worker's recommendation. We’re pleased to hear that you found our sign-up process satisfactory and straightforward. We strive to offer competitive plans, and while prices may reflect current market trends, our goal is to provide value and peace of mind. We're here to provide our assistance whenever needed and look forward to supporting you should you ever need to file a claim.
If you have any questions or need further assistance in the meantime, please don't hesitate to reach out to us. Thank you for your trust, and welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
My car is about to be paid off and I wanted some comfort. I came across Endurance Auto Warranty and I decided to give them a try. The representative I spoke with—though I can't recall her name—provided exceptional service and honestly deserves a raise for her efforts. Everything about the experience, from signing up to customer service, was top-notch.
Hi Nicholas! Thank you so much for sharing such a positive experience with Endurance. It’s wonderful to hear that your representative provided exceptional service and that you found the entire process to be seamless. We're thrilled to know that every aspect met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in us!
- The Endurance Team
Reviewed April 29, 2025
I was watching a TV commercial when I first learned about Endurance Auto Warranty. Curious about their claims of being the best in the country, I did some research online and validated that their rankings were indeed impressive. This piqued my interest, so I decided to give them a shot.
During the sign-up process, I spoke with a customer service representative who initially sounded quite convincing. While I was skeptical of sales pitches claiming they were the number one company, a quick Google search backed their top position, which led me to proceed with getting their warranty coverage.
The overall experience with the customer service team was quite positive, but I didn't have any specific standout moments to mention. Therefore, from my interaction and the professionalism displayed by the representative, I would confidently give them a high rating for my sign-up experience.
Since getting my warranty, I did have minor concerns about whether I needed to sign anything to confirm my coverage. The representative I previously spoke with advised me to contact Endurance directly for such queries, and thankfully, also provided their customer service number.
Hi Tyris! Thank you for taking the time to share your experience with Endurance! We are happy to hear that you had a positive experience with our customer service team during the sign-up process and that our team provided the professionalism you anticipated. Your initiative to verify our reputation and proceed with your coverage implies your trust in us; we're pleased we've met your expectations thus far.
For any questions regarding your coverage or documentation such as signing, please feel free to contact our team at feedback@endurancedirect.com. We're always here to assist you further!
- The Endurance Team
Reviewed April 29, 2025
I found Endurance Auto Warranty on Facebook. With one car being five years old and another truck already hitting ten, it felt crucial to secure an extended auto warranty that fit our budget, especially since both my wife and I are on disability. Endurance captured my attention primarily because they offered a more affordable option compared to other companies. The signup process was smooth and pleasant—I would even rate it a ten out of ten in terms of ease and satisfaction. The waiting period after signup is approximately 30 days before the coverage activates, spanning about three years. I'm acutely aware of the costs involved without a warranty; replacing parts like a motor or transmission on our 2014 GMC Sierra could be incredibly costly, and I'm glad that with Endurance, we have a safety net against such unexpected expenses.
No one has ever paid me for a review, but I found Endurance more appealing after declining Car Shield, whose representatives were attempting to sway my opinion with negative claims about Endurance. As a professional mechanic and keening on objective reviews, I care about reliability and transparency, attributes I see reflected in Endurance's promises. My advice to others? If you're considering extended coverage, I'd encourage prioritizing Endurance over others like CarShield.
Hi Geroge! Thank you so much for sharing your detailed experience with Endurance. We're thrilled to hear that you found our pricing competitive and that the signup process went smoothly. It's rewarding to know that as a professional mechanic, you value the reliability and transparency we strive to provide. We're glad you opted into our service despite pressure from other providers and feel confident in your decision. If you ever need assistance or have questions regarding your coverage moving forward, please do not hesitate to reach out. We're here for you and your valuable insights invite trust.
- The Endurance Team
Reviewed April 29, 2025
I considered the idea of getting an auto warranty after enduring a hefty $3,000 expenditure over repairs for my Buick LaCrosse, specifically involving the catalytic converters. My brother mentioned Endurance Auto Warranty after spotting their advertisement, suggesting I look into it given how well I've maintained my car even though it's getting older.
During my sign-up process with Endurance, the representative was incredibly helpful and attentive, answering all my questions thoroughly. It was a relief to find someone who gave their full attention without feeling rushed. The coverage sounded almost too good to be true—this warranty covers a broad range of potential issues which gives me peace of mind, considering my dedication to maintaining my car in pristine condition.
Another plus was how this warranty complements my established routines of looking after my vehicle, with its ever-low mileage at 110,000. Despite not having had the opportunity to use the warranty just yet, the initial customer service and coverage details left a positive impression. Overall, based on my experience so far, I'd confidently rate Endurance at the top of the scale.
Hi Dale! Thank you for your thoughtful review! We're extremely pleased to hear about the positive impression our team left during your sign-up process. It's wonderful that the thorough explanations and the comprehensive plan resonated so well given your diligence in maintaining your Buick LaCrosse. Your peace of mind is our top priority, and we're glad to see that reflected in your experience. Should you ever need clarification or assistance in the future, please don't hesitate to reach out to us. Welcome to the Endurance family, and drive with confidence knowing we're here to support you!
- The Endurance Team
Reviewed April 29, 2025
My warranty was about to run out, so I needed some kind of coverage. My son had told me about it, and he helped me throughout the process. He even accompanied me during the signup call, which was beneficial. The representative I interacted with was very patient and thorough in explaining the details, which made the signup process smooth and satisfactory.
Reviewed April 29, 2025
Signing up with Endurance Auto Warranty was straightforward, taking around 30 minutes mainly because I had several questions, all of which they answered thoroughly. While the coverage seemed a bit pricey, I'm the type of person who wants to try something first-hand, and if it delivers as promised, then it might be worth the investment. So far, based on the signup process and their customer service over the phone, I would rate my experience a solid positive.
Hi Curtis! Thank you for sharing your positive experience with signing up for an Endurance. We're happy to hear that our team thoroughly addressed all of your questions and made the process smooth for you. We understand coverage can seem like an investment, but we're here to ensure it proves valuable for you. Should you have more questions or need further assistance moving forward, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
My sign-up experience with Endurance was pleasant and professional. The representative I spoke with was very professional and informative and was an excellent listener. He managed to answer all my questions efficiently.
Hi Martin! Thank you for your kind words about your positive sign-up experience. We're thrilled to hear that our representative was able to assist you effectively and answer all your questions. Your feedback is greatly appreciated, and we look forward to continuing to provide you with exceptional service. Welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
What caught my attention was the ease of providing my details on their site, which soon led to a follow-up phone call from a representative. The representative was remarkably clear in explaining the service. He thoroughly detailed how everything would work, which gave me confidence and led to my decision to sign up.
The professionalism and knowledge displayed by the representative were commendable, making the entire process smooth and straightforward. Given the importance of having this extended coverage — since my vehicle is fully paid off and has no original or extended warranty — it seemed vital as auto parts and repair services can become costly without any warranty in place.
If a friend were to ask me about Endurance, I would highly recommend it based on my positive experience.
Hi Greg! Thank you for sharing your positive experience with us! We’re happy to hear that our representative made your sign-up process smooth and straightforward. It's heartening to know that the trust and confidence he instilled inspired your decision to choose Endurance. Your high recommendation means a lot, and we are here to support you for whatever you need now that you're part of the Endurance family.
- The Endurance Team
Reviewed April 29, 2025
Endurance seemed reputable and honest and our interactions with customer service during the sign-up process were outstanding. Jim, my partner, and I were impressed by their high ranking, motivating us to secure our out-of-warranty vehicle with them. The purchase process was straightforward. We received email confirmations that were prompt and professional and the coverage and cost seemed fair and comfortably within our budget. We were very satisfied and rate them highly based on the purchasing experience.
Hi Jimmy! Thank you for sharing your wonderful experience with us! We're delighted that the sign-up process met your expectations, and you felt our service team was remarkable from start to finish. It's great to know our ranking resonated with you and facilitated your experience with out-of-warranty coverage options. We cherish such endorsements confirming our dedication to delivering favorable coverage and comprehensive customer interactions. Should you need any further assistance or have more questions, please feel free to reach out anytime. Thank you for choosing Endurance for your vehicle protection needs, and welcome to the Endurance family!
- The Endurance Team
Reviewed April 29, 2025
I was convinced to try Endurance Auto Warranty after purchasing my 2023 Chrysler 300, as I wanted an extra warranty for peace of mind. The process of signing up over the phone went smoothly, and I was pleased with how they were able to answer all my questions efficiently. Although I haven't had to file a claim yet, I would rate my experience so far as satisfactory.
Hi Charles! We are delighted to hear about your positive onboarding experience with Endurance and the excellent support you received during the signup process. While you haven't needed to file a claim yet, we're committed to ensuring that any future interactions are just as smooth and satisfactory. We appreciate you choosing us for added peace of mind with your Chrysler 300 and thank you for sharing your experience. If you have any questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 29, 2025
I went with Endurance Auto Warranty a couple of years ago, a decision I seem to have made spontaneously after probably encountering an advertisement on TV or possibly in the mail. Although I'm unclear on the exact initial contact method, what stands out to me is that signing up was notably easy. I've never had to file a claim, but just knowing I have coverage has been reassuring.
When discussing the specifics of my plan with the representative, I felt they efficiently matched me with suitable coverage. Me reaching out to update my policy after changing vehicles was handled smoothly, adding to my overall satisfaction with their service.
So, if a friend were to ask me, I'd simply say that starting with Endurance was a breeze and that in all dealings, the process has been seamless. Hence, my favorable impression would lead me to likely recommend them with high satisfaction.
Hi Carolyn! Thank you for sharing your experience with Endurance. We are thrilled to hear that you've found the enrollment process easy and the service reliable, especially when changing vehicles. Knowing that you're satisfied and feel reassured by having coverage makes all our efforts worthwhile. We appreciate your recommendation and look forward to continuing to provide outstanding service!
- The Endurance Team
Reviewed April 29, 2025
Our experience with the representative from Endurance was excellent. The representative primarily communicated with my boyfriend, but he was helpful and professional throughout. He checked on various details for us and was prompt with his callbacks, ensuring we got all the information needed.
Honestly, there was nothing about the process that needed improvement from our perspective. Everything went smoothly from the beginning. When our car's original warranty expired, getting extended coverage became essential, considering I drive an older car. Hence, Endurance's plan suited our needs well. The coverage takes effect after the first 1,000 miles or one month, whichever comes first, and it extends for four years.
Based on our positive experience, we would rate it highly and readily recommend it to others. Overall, the experience was efficient and reassuring, making us satisfied with our decision.
Hi Lisa! Thank you for sharing your exceptional experience with Endurance. We're thrilled to hear that our representative was helpful and professional throughout your interaction and that the coverage met your needs perfectly. We're dedicated to providing smooth and reliable service, especially important when your car’s original warranty expires. It's wonderful to know we could meet your expectations. Should you have any further questions or need assistance, please don’t hesitate to reach out. We truly appreciate your high recommendation and look forward to continuing to serve you.
- The Endurance Team
Reviewed April 29, 2025
Signing up for the warranty was a straightforward process, and I found the representative who assisted me both knowledgeable and professional. I was required to make a $99 deposit, and the coverage became effective immediately. I was advised to handle future payments through my checking account by contacting their customer service, which was important to me since I prefer not to have payments withdrawn from my credit card automatically.
I chose to get this extended coverage because my previous one had expired, and after discussing my needs with the Endurance representative, I felt their program fit what I was looking for. If I were to recommend Endurance to a friend or family member, I'd say that it's a solid choice if they're seeking coverage for their vehicle. Overall, I'm satisfied with my experience with Endurance Auto Warranty.
Hi Marie! Thank you for your 5-star review and for sharing your experience with us! We're thrilled to hear that you found our representative knowledgeable and professional while signing up for your coverage. It's great to know that the payment options were exactly what you needed, and we're happy you've chosen Endurance for your vehicle. Your recommendation means a lot to us, and we're pleased to have met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed April 29, 2025
The entire sign-up process was straightforward and pleasant. During my discussions, the representative was attentive and provided thorough answers to all my questions, ensuring I was informed every step of the way.
One concern I had was the requirement that coverage only becomes effective after 130 days and 1,000 miles. It made me think about the value of the warranty, as it would take a considerable amount of time to accumulate those miles. By that point, I might have spent an equivalent amount on repairs directly.
I originally sought an auto warranty because I did not renew my previous one and faced substantial repair costs. So, I decided it was time to invest in another. Though I have not yet had to file a claim with Endurance, the sign-up process left me satisfied. Overall, I would rate my initial experience a solid 4 out of 5.
Hi Helen! Thank you for sharing your experience with us! We're thrilled to hear that you found the sign-up process straightforward and enjoyed the attentiveness of the representative. Ensuring our customers feel informed every step of the way is one of our primary goals.
We understand your concern regarding the coverage becoming effective after 130 days and 1,000 miles, as valuable assurance is crucial early on. Please know that we continuously strive to enhance our offerings to better suit the needs of customers like you.
We're glad you're satisfied with your initial experience and value constructive feedback like yours in helping us serve you better. If there's anything further we can assist you with, please don’t hesitate to reach out. Welcome to the Endurance family!
Thank you,The Endurance Team
Reviewed April 29, 2025
I wasn't familiar with Endurance Auto Warranty, but receiving a call from their representative, Troy, turned out to be quite a blessing for me. I felt that God sent Troy to assist me. He stood out because he didn't push me to buy anything. Instead, he talked about the company and the affordable monthly rates, making it feel more like a conversation with an old friend than a sales pitch.
When discussing the policy, Troy explained that I should wait 30 days after paying the fee before canceling my existing warranty, which would ensure continuous coverage. This thoughtful advice reassured me, especially as a single woman relying on the reliability of my vehicle. As for the payment setup, it seems straightforward with a monthly draft plan they arranged.
The experience was even more necessary because my Jeep came with its fair share of under-the-hood problems in its early weeks. Extending the warranty felt like securing a safety net. Though my ex-husband had initially taken care of half the cost, I was left responsible for $357 a month across 18 months, which was quite a surprise. Luckily, the payment under the Endurance policy was only $154 a month, making it very manageable for me.
Troy truly made the experience exceptional. While I never signed up for this call or for Endurance initially, something just told me it was the right move, and I am glad I did. I would recommend Endurance anytime to friends or family because their reputation is solid and understanding my needs was at the core of Troy's service. It's like having a security blanket around my vehicle needs. Even though I initially had no knowledge of Endurance and hadn’t pursued them, discovering their top-rated status and engaging with thoughtful service left me joyful I decided to go with them.
Hi Julie! Thank you for sharing your positive experience with us! We're thrilled to hear that Troy was able to guide you effectively through the process, offering reassurance when it was most needed. It’s fantastic to learn how satisfied you are with the affordable payment plan as opposed to your previous setup, and we hope this gives you the peace of mind you deserve. If there are any more ways we can assist you moving forward, please feel free to reach out. We truly appreciate your recommendation and look forward to being a continued safety net for your vehicle needs.
- The Endurance Team
Reviewed April 29, 2025
When I interacted with the representative during the signup process, they were excellent in professionalism and knowledge about the product.
Regarding the policy details, I was informed that the service would be approved for around four years or 75,000 miles. There’s a waiting period of about a month or until you drive 1,000 miles. They also mentioned perks like roadside assistance, oil changes, and rentals, which I found very appealing.
I needed this coverage because I own a 2014 Nissan Pathfinder and wanted peace of mind for any possible repairs. Although I’ve yet to receive the policy through email as promised, I was advised to request a hard copy via customer service, which I plan to do.
Hi Derek! Thank you for taking the time to share your gratifying experience with us regarding the sign-up process! We are happy to hear our representative met your expectations by informing you about our product's extensive features like roadside assistance and complimentary oil changes. We apologize for the delay in sending your documents via email and appreciate your plan to reach out for a hard copy. Please contact our team at feedback@endurancedirect.com and we will make sure a copy is mailed to you. If there's anything more we can do or assist with, please don’t hesitate to contact us. We're excited to support you and your Nissan Pathfinder with peace of mind against future repairs.
- The Endurance Team
Reviewed April 29, 2025
While handling the details through a call, the Endurance representative was incredibly friendly. We were particularly impressed by their kindness and that they ensured our requirements were met. If a friend asked about our experience, I'd definitely recommend Endurance. Not only did I feel reassured during the interaction, but I found the pricing reasonable for the coverage offered.
Hi Cynthia! Thank you for sharing your fantastic experience with us! We're happy to hear that our representative made a positive impact by ensuring your requirements were met with kindness. It's great to know that you found our pricing reasonable as well. Recommendations from valued customers like you mean the world to us. Please don't hesitate to reach out if you need any further assistance.
- The Endurance Team
Reviewed April 29, 2025
Signing up with Endurance was a pleasant experience. The customer service team I communicated with over the phone was excellent. They explained the coverage details clearly, and if it holds true, the coverage seems quite promising. Although I haven’t had a chance to use the warranty yet, my overall experience with Endurance has been very positive so far.
Hi Carol! Thank you so much for sharing your positive experience with our team! We're happy to hear that our customer service team was able to explain the coverage details clearly and make your sign-up experience enjoyable. We strive to maintain that level of rapport and transparency at every step. If you ever have any questions or need assistance, please feel free to reach out. We look forward to serving you!
- The Endurance Team
Reviewed April 29, 2025
Endurance Auto Warranty mainly has several commercials that came on. Although there was another provider I considered, the input from friends ultimately influenced my decision. I only looked at Endurance and no other companies before making my choice. The deciding factor for choosing Endurance was their documented track record, which gave me confidence in their services. My interaction with the representative who signed me up was very satisfactory; they provided a level of information that enticed me to commit.
As my car's warranty had expired and having a foreign car, I found the dealership service prices significantly high. In our current economic environment, opting for extended coverage was necessary to avoid soaring costs at the dealer. While I am still in the early stages and haven't used the warranty yet, I cannot comment on the actual service, but signing up was quite straightforward and convincing. I haven't received any incentives to review positively, and most of the information I gathered was through research. My friends had mixed reviews about dealer services—good service but high costs—making Endurance a sensible choice for me.
Hi Anna! Thank you for sharing your thoughts with us! We're thrilled to hear that your initial impressions of our services align so well with your expectations. It is always rewarding to know that our documented track record and straightforward sign-up process have inspired your confidence. We're here to help whenever you're ready, and we’re confident that you’ll appreciate the benefit that the extended coverage brings as you encounter less expensive dealership options. If you have any questions moving forward, please reach out—we’re always happy to lend a hand. Enjoy the peace of mind Endurance offers for future journeys!
- The Endurance Team
Reviewed April 29, 2025
My sign-up experience was smooth, and the representative was very professional. I would definitely rate the experience highly.
While I haven't had to file a claim yet, my interactions with Endurance's customer service have been positive up till now. My coverage kicks in 30 days or 1000 miles from sign-up, and it's good for four years.
Hi Wayne! Thank you for taking the time to share your fantastic sign-up experience! We're thrilled to hear that our professional representative left a positive impression on you. We appreciate your optimism about your interactions with Endurance customer service thus far and hope it remains just as smooth. Should you have any questions or require assistance, please feel free to reach out. Welcome aboard!
- The Endurance Team
Reviewed April 29, 2025
When I interacted with the customer service representative from Endurance, the experience was great and met my expectations. Overall, I'm pleased with my choice.
Hi Jarad! Thank you for sharing your experience! We’re thrilled to hear that our customer service representative met your expectations and that you’re pleased with your decision. We value your feedback and appreciate having you as a customer. If you have any further questions or need assistance, we are always here to help.
- The Endurance Team
Reviewed April 29, 2025
The Endurance representative had a great approach when he called. The sign-up process was smooth and quick, and I found it satisfactory.
My main reason for opting for extended coverage was to avoid hefty expenses if anything were to happen to my vehicle. I was informed that the program becomes active after 30 days and 1000 miles.
The program includes roadside assistance, which is an added perk I appreciate. Overall, my initial experience has been positive, and I look forward to seeing how the coverage works out in practice.
Hi Becky! Thank you for sharing your wonderful experience with us! We're thrilled to hear that our representative approached you in a way that made the sign-up process smooth and satisfactory. It's great to know that you find value in our extended coverage and appreciate features like roadside assistance. We're happy to have you as part of the Endurance family and look forward to providing you with continued support and peace of mind in your vehicle coverage.
If you have any suggestions or need assistance as you navigate your new coverage, please feel free to reach out to us. Thank you again for choosing Endurance!
-The Endurance Team
Reviewed April 29, 2025
The sign-up process was straightforward—I looked up their number online and gave them a call on a Sunday. They quickly got back to me with a quote, and I decided to proceed. My experience with them has been very smooth.
The coverage offered was impressive for my 2018 truck, which no longer has a factory warranty. I intend to keep this truck for the long haul, so ensuring it's covered was vital.
Hi Brent! Thank you for sharing your positive experience with us! We're thrilled to hear that the sign-up process was smooth and the coverage fits your needs, especially for your 2018 truck. Should you have any questions or need further assistance, please feel free to reach out to us. We're here to help ensure you have a great experience.
- The Endurance Team
Reviewed April 29, 2025
I decided to look into purchasing an auto warranty for my 2015 vehicle since it's getting on in years and there was no extended warranty on it. While watching TV, I came across the Endurance Auto Warranty and decided to give it a try.
The sign-up process was surprisingly simple: I contacted them through the number they provided, and the representative I spoke to was incredibly helpful. Although I didn't catch his last name, he informed me his name was John. John walked me through every step, making it a hassle-free experience. I appreciated the options they presented, and John laid them out clearly for me, allowing me to make an informed decision about which plan was best.
Though my warranty hasn't kicked in yet since there's a 30-day waiting period, I'm already impressed with the customer service. John's friendly demeanor and helpful guidance left a positive impression, and I feel confident recommending Endurance based purely on this initial experience. Overall, I would rate this experience highly.
Hi Timothy! Thank you for sharing your wonderful experience. We're thrilled to hear that John could provide such helpful and friendly guidance during the sign-up process. We're always here to assist and look forward to giving you continued stellar service with your protection plan. If you have any questions in the meantime, please don’t hesitate to reach out. We truly appreciate your confidence in us and look forward to serving you.
- The Endurance Team
Reviewed April 29, 2025
The sign-up process for Endurance Auto Warranty was straightforward and even enjoyable. The package has yet to be activated—I've been informed it will be active 30 days post-sign-up, so I'm only a few days away from that date. The customer service representatives handled the sign-up with efficiency, which I found satisfactory. I wasn't particularly interested in the additional perks such as roadside assistance or rental car services. My primary motive for getting the warranty was to cover any potential future repairs.
Hi William! Thank you for taking the time to share your enjoyable sign-up experience with Endurance. We're happy to hear that the process was straightforward and handled efficiently by our representatives. It's great to know that you feel satisfied with the transaction despite not being influenced by additional perks—we understand that coverage for potential future repairs is your primary goal. Should you have any questions or need further assistance as your protection plan becomes active, we're here to help. Welcome to Endurance, and we look forward to continuing to meet your expectations!
- The Endurance Team
Reviewed April 29, 2025
During the sign-up process, the customer service interaction was positive. They were courteous and professional, which was a refreshing change from my previous experiences. While I didn't have any major issues to report, I appreciated that everyone I interacted with at Endurance was polite. In the end, everything went smoothly with them.
Hi Belinda! Thank you for sharing your positive experience with us regarding the sign-up process at Endurance. We're happy to hear that you found our team courteous and professional. It's wonderful to know everything went smoothly for you. If you have any additional questions or need further assistance, please feel free to reach out anytime!
- The Endurance Team
Reviewed April 29, 2025
The representative I spoke with was very helpful; everything was explained clearly and in a manner that was easy to understand, making the process smooth for me. I believe I opted for full coverage, as the representative mentioned that it covers a lot of important areas like brakes and tires.
However, I did find the process a bit lengthy, but to be fair, it was partly due to my own schedule at work. Despite that, the rep was doing the best they could to facilitate the process. Overall, my experience was positive, and I would definitely share this with friends who asked me about it. If I were to rate my experience, I’d definitely give it a high rating.
Hi Jenniffer! Thank you for sharing your positive experience! We're happy to hear that our representative was able to make the process smooth and easier for you to understand. Your decision to opt for full coverage shows you're well-informed, especially with essential areas such as brakes and tires covered. We appreciate your patience with the process, and we're grateful that you recognized our efforts. If you have more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you and your friends!
- The Endurance Team
Reviewed April 29, 2025
When I called Endurance, the representative was very professional and responsive. Both my husband and I were involved in the discussion, and the representative answered all of our questions in a clear and approachable manner. This made us feel comfortable, leading us to purchase the policy over the phone without hesitation.
We were primarily interested in a full coverage warranty since my car's original warranty had expired, and they offered a comprehensive bumper-to-bumper package that met our needs. The process was seamless, and I felt well supported throughout the call.
If a friend asked me about my experience, I would wholeheartedly recommend Endurance for their straightforward communication and genuinely helpful customer service.
In conclusion, I'm very satisfied with my decision to go with Endurance and would certainly recommend them to others seeking vehicle warranty services.
Hi Rita! Thank you for sharing your experience! We're thrilled to hear about the excellent support you received from our representative, and how seamless the process was when selecting your bumper-to-bumper coverage. Your recommendation truly means a lot to us. Providing straightforward communication and genuinely helpful service are top priorities at Endurance. If you have any further questions or need assistance down the road, please don't hesitate to reach out. We look forward to serving you and anyone you recommend in the future!
- The Endurance Team
Reviewed April 29, 2025
The process of signing up was straightforward, and I felt very comfortable based on the interactions with the representative. The conversation with the representative was personable and friendly, making the decision easier for me. He was helpful in setting up the type of coverage I was seeking.
If a friend asked about my experience with Endurance, I'd say that the setup was smooth and hassle-free. So far, everything has been good, though I'll have to wait to make a claim to fully assess the service.
Overall, I am satisfied with Endurance but look forward to experiencing their full service when the time comes.
Hi Sue! Thank you so much for your positive feedback! We're thrilled to hear that you found the signup process straightforward and enjoyable with our representative. At Endurance, our goal is to make your experience smooth and seamless. We appreciate your trust and look forward to providing you with excellent service in the future. Should you have any questions, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed April 29, 2025
At my age, 84 years old, and with my health not being great, I needed something for peace of mind regarding my vehicle, especially with my wife in mind. Although I've not had to use the service yet, the sign-up experience was smooth. The representative was knowledgeable and everything proceeded without any hitches. One thing that did stand out to me was the coverage. While it seemed a bit pricey compared to what I've heard about other companies, the level of coverage, including the 24/7 total service, was impressive and reassuring. My encounter with Endurance came about quite spontaneously—I saw their details on my phone and called to learn more about the pricing and coverage. Although the decision to choose them over others wasn’t because of any specific reason, I felt satisfied with what they offered.
Hi Raymond! Thank you for sharing your experience with us! We're thrilled to hear that the sign-up process was smooth and that you found our representative knowledgeable. While we understand that cost can be a factor, we're glad to know that the level of coverage and 24/7 service provide you with the peace of mind you need. Should you have any questions or need assistance in the future, please do not hesitate to reach out to us.
- The Endurance Team
Reviewed April 29, 2025
I'm older and don't have a lot of money, and I looked into some of the other offers, and Endurance Auto Warranty seemed to work within my budget. I haven't used the warranty yet, but my initial experience with their agent was reassuring. The representative I spoke with was very informative and polite, which left me with a positive first impression. It didn't feel like a pushy sales pitch, and I was able to have my questions answered comfortably. Though I haven't had the chance to utilize the policy yet, I'm satisfied with the sign-up experience so far.
Hi Sharlyn! Thank you very much for sharing your experience with us. We're pleased to hear that Endurance was able to provide you with a solution that suits your budget. It's great to know our representative was informative and courteous, making your sign-up process smooth and comfortable. If you ever have any questions about your protection plan in the future or need assistance, we’re here to help. Please don’t hesitate to reach out. Welcome to the Endurance family!
-Endurance
Reviewed April 29, 2025
I signed up with Endurance Auto Warranty, believing it was akin to regular vehicle insurance. It was only later at the DMV that I realized it's a different kind of coverage entirely, not what I initially expected. The representative I interacted with during the signup process was quite helpful, which left a positive first impression. However, post-signup clarity didn't follow as seamlessly; when I reached back for more information, my understanding remained limited, only around 10% of what was explained. While the initial customer service was pleasant, I'm planning to contact them again to get more thorough details on my coverage.
Hi Washington! Thank you for your review. We're glad to hear that you had a positive interaction with our representative initially, creating a great first impression. We regret to learn that the following clarity on your coverage did not match expectations. It's crucial to us that our clients have a thorough understanding of their plans. Please don't hesitate to reach out at feedback@endurancedirect.com, and we'll ensure to provide you with the comprehensive information you deserve. We value your feedback and look forward to assisting you personally with any other queries you may have.
-The Endurance Team
Reviewed April 29, 2025
I don't want anything to happen to my vehicles and not be able to afford to fix them. Initially, I went with Endurance because they were supposed to be highly rated. However, after reading more reviews, I'm not so sure about their reputation. The sign-up process was straightforward and quick, which didn't surprise me since it involves taking your money. I think the cost is a bit high, and my hope is that they'll cover expenses if something happens to my car. So far, I haven't had to make any claims, so time will tell. Overall, while my purchasing process was smooth, I feel the pricing could be more competitive.
Hi Kristopher! Thank you for sharing your insights regarding your initial experience with Endurance. We understand how crucial it is for you to protect your vehicle from costly repairs, and we genuinely appreciate your feedback. It's reassuring to hear that the signup process was seamless. We take pride in making that stage straightforward for our new customers.
We acknowledge your concerns about the reputation and pricing of our plans, and your hopes that Endurance will meet your expectations if a claim arises. Our aim is always to provide competitive rates and dependable coverage, and it's helpful to receive feedback that encourages ongoing improvements. Your investment and trust drive us to continuously enhance our offerings, and we'll explore your insights for future adjustments.
Please know that support is always available for any questions or issues you might encounter going forward. We want you to receive the best experience in both quality service and financial security. Thank you for choosing Endurance. Your satisfaction is fundamental to our success.
-Endurance
Reviewed April 29, 2025
My vehicle is accumulating miles. While I've never experienced major issues, the peace of mind from knowing most parts would be covered is invaluable. Matt from Endurance Auto Warranty, who assisted me with updating my warranty and adding another vehicle, was friendly and patient, guiding me through the process and helping me review all the details, making the whole experience straightforward. I haven't had to file a claim yet, but so far my experience with them has been smooth and the service has been excellent. Though I care for my cars meticulously and haven't faced significant problems, the rising costs of repairs nowadays make having a warranty crucial.
Hi David! Thank you so much for sharing your experience! It's great to hear that Matt was able to assist you smoothly and provide you with all the necessary details for your warranty update. We're thrilled to have provided you with peace of mind, even if you haven't had to file a claim yet. Please don't hesitate to reach out if and when you need any further assistance. We appreciate your trust in us and look forward to continuing to offer excellent service.
- The Endurance Team
Reviewed April 29, 2025
I signed up with Endurance Auto Warranty thinking I was signing up for CarShield. Somehow during the process, it switched without my knowledge, and I ended up with Endurance instead. The salesperson communicated that the coverage I was enrolling for was bumper-to-bumper and would activate once my vehicle reached 101,000 miles. However, I didn't want them to automatically withdraw money directly from my account; I preferred handling payments myself via my app.
Despite expressing this preference, I never received mail confirming the details of the package, making me feel uneasy about how my information was handled. I even confirmed with CarShield, who had no record of my policy, heightening my suspicion of having acted in vain. While I acknowledge the professionalism and knowledge of the person who onboarded me, I felt misled. She failed to clearly communicate that the services would not be provided by CarShield, causing significant confusion on my end during follow-up with them directly. The whole ordeal was frustrating—if I had known it would all lead to this, I would have reconsidered my decision.
Hi Shirley. Thank you for taking the time to share your experience. We apologize for any confusion and frustration caused by the unintentional switch during the enrollment process. It's concerning to hear that the desired payment method was not set up, and that the provided communication about plan details, as well as the unexpected switch to Endurance, fell short of your expectations. At Endurance, we aim to ensure clarity and customer satisfaction, and it seems we missed the mark in these areas.
We appreciate your acknowledgment of the professionalism and knowledge of our onboarding team. Rest assured, your concerns will be taken seriously, and we would appreciate the opportunity to address them directly, assist with your preferences, and ensure you feel secure and informed during this process. For focused assistance and resolution, we invite you to contact our customer service directly at feedback@endurancedirect.com.
Thank you for sharing your valuable feedback with us. It assists us in enhancing our services effectively.
-The Endurance Team
Reviewed April 29, 2025
I reached out to Endurance Auto Warranty online, and I was impressed with how quickly they got back to me—just a day or two later. I decided to get bumper-to-bumper coverage for two vehicles, which was a straightforward process.
The standout factor for me was the excellent customer service. The representative was knowledgeable and laid out the options clearly, making sure I understood every aspect of the coverage. They even provided a timeline for when I could start using my warranty, which was reassuring.
Overall, I found the sign-up process to be simple and well-handled, which I appreciated. I'd tell a friend that it was a seamless experience, and I would highly recommend Endurance based on that.
Hi Kevin! Thank you for sharing your positive experience with Endurance! We're happy to hear that our quick response and thorough explanation of our coverage options impressed you. It's great to know that the sign-up process was not only smooth but also matched your expectations, thanks to our knowledgeable team. We appreciate your recommendation and look forward to continuing to provide you with exceptional service. If you need any further assistance, please feel free to reach out.
- The Endurance Team
Reviewed April 29, 2025
Endurance Auto Warranty was on the radio while driving. When I decided to get more information, I reached out online for a quote, and soon after, they contacted me. Setting up with them was incredibly easy, which was a relief. During the process, I opted for a warranty that generally covers repairs, not accident-related issues, and settled on the bumper-to-bumper coverage. The representative, Joseph, whom I spoke to about setting everything up, was fantastic and provided excellent service. A friend asked about my signup experience, and I happily mentioned that it was great.
Hi Shajuana! We're so happy to hear about your smooth experience signing up for an Endurance! It's fantastic to know that Joseph provided excellent service and helped you navigate the process effortlessly. We appreciate you sharing your positive experience with others and are glad you're satisfied with the coverage options available. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed April 29, 2025
The television commercial made me choose Endurance Auto Warranty. Our sign-up experience over the phone was easy; from the get-go, everything was straightforward. I specifically sought coverage for my 2012 vehicles, and the representative's excellent service really stood out, although I can't recall his name right now. If asked by friends or family about Endurance, I wouldn't hesitate to recommend them.
Hi Naomi! Thank you for choosing Endurance based on your positive experience with our commercial and seamless phone sign-up process. We’re thrilled to hear our team provided excellent service when selecting coverage for your vehicles. We truly appreciate your recommendation to friends and family. Please don’t hesitate to reach out if there’s anything else we can assist you with.
- The Endurance Team
Reviewed April 29, 2025
Endurance Auto Warranty payment plan was appealing—you pay for three years and then receive coverage for an additional eight years. While I haven't needed to file a claim yet, I'm progressively adding features to my Jeep, which isn't related to warranty-covered repairs. The process of getting the warranty was straightforward, and I found it more affordable compared to what dealers quoted me. My interactions with their customer service have been satisfactory, as I received consistent and affirmative responses. Overall, the price and terms of Endurance were quite compelling.
Hi Donald! Thank you for sharing your positive experience with Endurance! We're happy that the payment plan and the sign-up process were appealing to you and that our competitive pricing met your needs. It's also great to hear that our customer service team has left a positive impression on you. If you have any questions or need further assistance, please feel free to reach out. We really appreciate your feedback and look forward to serving your vehicle protection needs in the coming years!
- The Endurance Team
Reviewed April 29, 2025
I've been seeing Endurance Auto Warranty's commercial on TV forever. I decided to look into a warranty because while my car didn't have many miles, it was important for me to have some protection in case something unpredictable happened. My vehicle is a 2018 model, and even though it’s not extensively used, you never know when an issue might arise. The purchase process was straightforward. The representative I spoke with was very nice and explained everything to me clearly, ensuring I understood the details, and I appreciated the transparency. The cost struck me as surprisingly affordable which made the decision easier.
While I haven’t made my first payment yet, the initial setup was smooth. I'm curious about how the payment process works, specifically regarding making additional payments, but I anticipate figuring that out soon. Luckily, the Buick dealership near me in Wheeling is familiar with Endurance, which adds a layer of convenience and confidence if any service is needed.
Hi Linda! Thank you so much for choosing Endurance and sharing your positive experience. We're happy to hear the purchase process was straightforward and that our representative provided clear and transparent information. It's also great to know that the dealership convenience was a factor in your excitement about getting your protection plan. If you have any questions or require guidance on the payment process, please don't hesitate to reach out. We’re here to ensure all your concerns are addressed promptly. Looking forward to being there when you need us!
- The Endurance Team
Reviewed April 29, 2025
When I actually signed up, I found the process over the phone to be quite smooth and trouble-free. The team at Endurance was cooperative, and everything went without a hitch.
However, I did notice that the coverage appeared to be a bit on the pricey side. Although I haven't had to use the warranty yet, my initial experience with signing up fell somewhere in the middle—I'd rate it about a 3 out of 5.
Hi Steven! Thank you very much for taking the time to share your feedback about Endurance. We're happy to hear that you experienced a smooth and trouble-free sign-up process with our team. It's great that you've felt cooperative support along the way.
Regarding your concerns about the pricing of our coverage, we sincerely appreciate your honesty as it helps us to better serve our valued customers like you. We're constantly working to ensure the balance between cost and benefit aligns well with our customers' needs and expectations.
If you have any further questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Please remember that whenever you decide you do need support or make use of your plan, we're here to ensure everything runs smoothly.
Welcome to the Endurance Family, and thank you for choosing Endurance.
-The Endurance Team
Reviewed April 29, 2025
I frequently saw Endurance's advertisements on TV, specifically on Fox. I own a vehicle that I plan to keep for a long time, and this prompted me to give them a call to consider their services. The signup process was smooth. The customer service I received was satisfactory, and I didn't encounter any problems while signing up for the warranty. So far, my experience has been positive.
Hi Edwin! Thank you for sharing your positive experience with us! We're thrilled to hear that the signup process went smoothly and our customer service met your expectations. We're glad you chose us and are glad you're happy with the decision. If you have any questions or need assistance in the future, please feel free to reach out anytime.
- The Endurance Team
Reviewed April 29, 2025
My experience at the time of signing up and the customer service interaction is satisfactory. Overall, I'm content with the service I've received so far.
Hi Sharon! We appreciate hearing about your positive experience with our services. Your satisfaction with our team and support is important to us, and we're happy to know things have been going well for you. If you need any assistance in the future, we're here to help!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
