Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 30, 2025
I landed on Endurance Auto Warranty after seeing numerous advertisements online and on TV about various companies. The name Endurance caught my attention, so I decided to give it a try. My journey began with them about a month ago, and I've just made my first payment following the initial one. The customer service I received during sign-up was good, making the process straightforward. Overall, it's been a smooth experience so far.
Hello, Susan! We're thrilled to hear that your experience with Endurance has been smooth and that our customer service team made your sign-up process straightforward. Thank you for choosing us and for sharing your positive experience. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed May 30, 2025
I came across an advertisement for Endurance Auto Warranty and decided to give it a try as my vehicle is getting older and out of its manufacturer's warranty. I'd seen a few letters in the mail before but hadn't paid much attention until a promotion finally caught my eye.
Signing up for the warranty was a straightforward experience, and the customer service I received was pretty good. Although I haven't yet had to use the warranty, the process of enrolling was smooth and professionally conducted, which left me with a positive initial impression.
Hi Jeff, thank you for sharing your positive experience with us! We're thrilled to hear that you found the sign-up process simple and our customer service team helpful. It's great to know that you've had a smooth experience so far. Should you ever need any assistance in the future, we're here for you at any time.
- The Endurance Team
Reviewed May 30, 2025
Had Endurance with last vehicle. Price was great. Customer Support has been great every time I call. They take their time, break it down to understand and very knowledgeable regarding my questions. Thank you!!!
Hi, Heidi. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed May 30, 2025
My co-worker recommended the services of Endurance and signing up was straightforward and didn't involve any complications.
I found the customer service to be quite knowledgeable, which made the experience more reassuring. Our conversation did take some time, about 30 minutes, as the representative went over a lot of details with me.
When it came to the cost, it seemed reasonable at first. However, after initially considering cancellation due to my financial situation with a new car loan, they offered to lower the price, which was commendable. In my current circumstances, I have full coverage insurance on my car and I'm still figuring out if having the warranty is feasible for me. But overall, I'm pleased with the initial experience.
Thank you so much for choosing Endurance, Angela! We're thrilled to hear that your sign-up experience was smooth and that you found our customer service knowledgeable. If you ever have questions as you consider your options, please don't hesitate to reach out. We're here to support you through any decision.
- The Endurance Team
Reviewed May 30, 2025
Our factory warranty was about to expire, and we needed coverage. I was pleasantly surprised by the offer from Endurance, which was not only competitive but also flexible in terms of payment options. They really worked with our situation, especially since we needed coverage for two vehicles.
The pricing they offered was quite impressive and fit well within our budget, even with the potential expenses that come with maintaining two cars. The overall experience with Endurance has been exceptional.
Hi, Susan. Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our offer was both competitive and flexible, fitting your budget perfectly for both of your vehicles. Hearing that you found our customer service and payment options helpful in achieving peace of mind with your warranty coverage is especially rewarding to us. Thanks again for choosing Endurance. We look forward to continuing to serve your vehicle protection needs!
- The Endurance Team
Reviewed May 30, 2025
I saw Endurance Auto Warranty on several advertising campaigns on TV and through the mail and it's been just about a month since I got the warranty. One of the main reasons I chose Endurance was because they do not involve a third-party, which really appealed to me.
The customer service I experienced during the sign-up process was good, making the whole experience smooth. I would recommend Endurance.
Thank you for the 5-star review, Ida. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 30, 2025
I was initially hesitant about whether I should commit with Endurance, but the representative I communicated with was incredibly helpful. He provided me with all the information I needed and assured me that if I needed more time to think or wanted to cancel later, it was possible without any pressure.
The experience was certainly impressive. I haven't had a chance to use the warranty yet, but based on the service alone, I would rate it highly, a full five stars. The reassurance and customer-friendly approach of the representative encouraged me to hold onto the warranty instead of canceling.
HI, Scott. We're thrilled to hear about your positive experience with our representative and your five-star rating! We value your satisfaction and are glad to have reassured you about your decision. If you need any further assistance or have additional questions in the future, we're always here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 30, 2025
Allec was very helpful in helping our family continue our services after we had a financial decrease in our budget. I thought we would have to cancel but he thoughtfully helped us come up with a plan to keep our services and protect our vehicle against repairs. I have a peace of mind knowing we're still covered. This is a company that truly cares!
Thank you so much for sharing your experience, Tonya! We're thrilled to hear that our team was able to assist your family in continuing your coverage despite budget changes. We're committed to supporting our clients’ needs and are here for any future questions or assistance you may require. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
When I was signing up with Endurance, the process on my phone was somewhat confusing, but a quick call to their customer service clarified everything I needed to know. The representative recommended what they said was the best plan available, and I felt confident going with that option.
Thanks for sharing your experience, Donald! It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 30, 2025
I have a 2012 used car and having a warranty seemed like a smart precaution just in case. The signup process with Endurance involved both online elements and direct communication over the phone. The service representative came across as knowledgeable, personable, and kind, which made the process seamless. I sought full coverage, which fortunately fit within my budget. Though I haven't had to utilize the service yet, I am confident in their offering. The price was another highlight, as it was comfortably in my price range.
Hi, Teresa! Thank you for sharing your experience with us. We're thrilled to hear that you found our sign-up process seamless and our representatives helpful and kind. Though you haven't needed to utilize your plan yet, we're committed to delivering reliable and outstanding service whenever you do. If you have any questions, feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 30, 2025
I consulted my mechanic about Endurance Auto Warranty and he didn't have any issues working with them, which reassured me. I signed up and the customer service was quite good; however, they misspelled my name on my email, which caused delays in receiving my documents. It took about a month and a follow-up call to resolve that, but once it was sorted, everything was fine. Also, the plan options and costs seemed fairly reasonable to me.
Hi, Jena. Thank you for choosing Endurance and sharing your thoughtful review! We're delighted to learn that our plan options and costs met your expectations. We sincerely apologize for the delay caused by the misspelling of your name and appreciate your patience as we resolved this issue. Please rest assured knowing our team is dedicated to providing you with timely and efficient support. Don't hesitate to reach out to us anytime for further assistance.
- The Endurance Team
Reviewed May 30, 2025
I haven't started coverage yet.. It starts in June with a 30 day or 1,000 miles.. I'm glad I saw the ad online.. I have my contract and my membership card. I don't have anything else to add at the moment. The reviews for Endurance look excellent, compared to some other companies!! Thank You!!
Gretchen **
Hi, Gretchen. Thank you for sharing your initial experience with us! We're thrilled to hear you're pleased with your decision. If any questions arise before your coverage kicks in, please feel free to reach out. Thank you for trusting us with your peace of mind!
- The Endurance Team
Reviewed May 29, 2025
I declined to purchase an Endurance Warranty. I'd attempted to get a quote from Endurance Website. It repeatedly advise me that there was a "problem" with my detailed submitted information. So I finally called their contact number and was greeted by a very congenial man who somehow had his hands on my complete application including all the details I'd entered. From there the conversation deteriorated. I was seeking written details of what would be covered, and what not, and a breakdown of costs and option. Instead, he kept offering me a continuing parade of changing options.
Every time I asked a question, he would reply with something like "Oh, you know we can factor that in, and give you special price for that today." Every question I asked provoked a new proposal from him. I kept asking for a written summary of details, but he repeatedly said, "we don't offer written quotes." Every time I said that, the price dropped by a couple bucks, and/or the terms he was verbally proposing changed again, supposedly in my favor.
In sum, I never got what I needed to properly reflect on coverage from Endurance. He also kept repeating words to the effect, "we can't duplicate this deal if you call back, later. These are first-call options." He kept ramping up the pressure to make a "sale" entirely over the phone. I finally said, "I think we're done here. This isn't the way I do decision-making." Although remaining congenial throughout, he replied, "I think you're making a big mistake," and hung up before I could finish saying, "thank you for your time." With those kinds of sales practices I will never trust this company with my business.
Thank you for sharing your detailed experience with us, Roy. We sincerely apologize for the frustrations you encountered while trying to understand our coverage plans and obtain a written quote. Our intention is never to make our customers feel overwhelmed or pressured during the consideration process.
We appreciate your feedback as it helps us identify areas for improvement, ensuring we provide clearer communications and excellent service in future interactions. If you ever decide to revisit coverage, we’d be happy to connect you with a specialist who can walk through everything at your pace, no pressure.
- Endurance
Reviewed May 29, 2025
My experience with the Endurance customer service stood out as very prompt. Although I don't remember the name of the representative who assisted me, he was exceptionally nice, making the sign-up process easy and satisfactory. The positive experience has left me comfortable with the decision to choose them for my auto warranty needs.
Thank you for sharing your positive experience with us, Tracie! We're thrilled to hear our customer service team provided exceptional support and made your sign-up process smooth and satisfying. We're here anytime you have questions or need assistance.
- The Endurance Team
Reviewed May 29, 2025
The initial warranty I bought with my car wasn't satisfactory and I wanted something more reliable for extended coverage. My experience setting up the warranty with the Endurance representative was extremely positive. She managed everything I needed without any complications. I opted for the Supreme Plus package, which provides comprehensive coverage for my car. The sign-up process was easy and efficient—a fact I'd confidently share with friends and family. They answered all my questions and ensured everything was completed quickly. Overall, my experience with Endurance has been exceptional, and I would recommend them.
Thank you for sharing your experience with us, Tommy! We're thrilled to know that your interactions with our representative were seamless and satisfying, and we appreciate the feedback on your plan. We appreciate your recommendation to friends and family and are excited to continue delivering exceptional service.
- The Endurance Team
Reviewed May 29, 2025
I was searching for some extended warranty. I purchased a vehicle that had a miles where the factory warranty was gone. The dealership's offerings didn't quite meet my expectations, both in terms of coverage and cost. During my search, Endurance Auto Warranty came up first. I did a little research and looked, and I made the call. The customer service was exceptional, providing all the details I needed. They laid out my options clearly without any pressure and allowed me to make a well-informed decision. In fact, they offered an incentive that encouraged me to sign up before purchasing my vehicle, which I appreciated.
The process was seamless, and I found the team to be incredibly informative. They stayed in touch with me via phone calls and email for additional details and even offered promotions on coverage for other vehicles I own.
Hi, Charles! We appreciate you taking the time to share your positive experience. It's great to hear that our customer service team provided you with clear and helpful information without creating any pressure. We're glad the process was smooth and that you felt informed every step of the way. Thank you for choosing Endurance; we’re here to support you and your vehicles whenever needed!
- The Endurance Team
Reviewed May 29, 2025
From the options I considered, Endurance stood out by offering a comprehensive deal that matched my needs perfectly. During my interaction with their customer service team, I was aiming for full coverage, which I successfully acquired with their assistance. The representative I interacted with was incredibly friendly, cordial, and easy to communicate with, which greatly enhanced my overall experience.
If anyone were to inquire about my experience with Endurance, I'd share that it was overwhelmingly positive and satisfying. I felt favorably enough about my interactions to rate my overall experience a 5, reflecting my willingness to recommend Endurance to friends or colleagues. The price, although not my favorite aspect, received a 4 as it was approachable given the service quality.
Hi Patricia, thank you for your feedback! We're thrilled to hear that our team was able to provide the comprehensive coverage that matched your needs and that our representative made the experience enjoyable with their friendly approach. Should you have any more questions or need further assistance, feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed May 29, 2025
From start to finish, dealing with this extended warranty company was a nightmare. I was constantly given the runaround, and the representatives failed to explain critical details—like the fact that there is a cap on repair costs, depending on where you take your car. I was told I could take my vehicle anywhere for repairs, only to find out later that the warranty wouldn’t fully cover the costs because the shop exceeded their cap. As a result, I had to pay $1,200 out of pocket.
To make matters worse, it took nearly a month to get any real answers about my claim, all while I was paying for a rental car on my own. No one communicated clearly, and I was left in the dark throughout the process. This is by far the worst place to purchase an extended warranty. I highly recommend looking elsewhere—save yourself the stress, time, and unexpected expenses.
We’re sorry to hear about your experience with your claim, Amanda. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage.
- Endurance
Reviewed May 29, 2025
The Endurance representative who assisted me was quite professional, which convinced me to move forward with it, despite initially being unsure.
I opted for full coverage, however, I've faced some confusion about the start date of my coverage. I've paid the initial amount, but haven't received solid confirmation on when the service kicks in, which is a bit frustrating. Pricing seems okay from my perspective, but with several calls and uncertainty about my coverage status, it's hard to be completely sure.
One major drawback was my experience attempting to contact their customer service. I tried for an extended period without success. My difficulty in reaching them left me very dissatisfied overall, so my experience would translate to a low rating. Despite this, the initial setup with the representative deserved a high rating for professionalism. Their customer interaction left a bit to be desired, but the initial service kickoff by their representative was impressive.
Thank you for sharing your experience, Fungai. It's wonderful to hear about the professionalism of our representatives, and we're glad that aspect stood out during your initial setup. We understand your frustration regarding the coverage start date and have noticed that further clarity is needed here. Endurance's auto protection plans have a 30-day and 1,000-mile waiting period before the plan can be used.
Additionally, we're sorry to hear about the difficulty you faced reaching our customer service team, as this is not the standard we aim for. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 29, 2025
I took Endurance last month and while the overall process seemed straightforward, I felt rushed to make a decision to take advantage of the special pricing. I didn't have all the time I would have liked to compare other options, which I didn't particularly appreciate. Saving money is important these days, so I decided to go with it after evaluating my situation. I didn't wanna be without a warranty and my previous plan was running out in July.
Regarding customer service, the representative I interacted with was helpful and guided me through the process efficiently. I would rate this part of my experience at a 4 since everything went smoothly on their end. In terms of pricing, I hope that I chose the best option for my needs, as I didn't have the chance to compare other quotes thoroughly. However, compared to my previous plan, Endurance seemed more competitive, so I’d rate their pricing a 5 in that specific context.
Overall, although my sign-up experience had its pressures, I am optimistic about Endurance and look forward to seeing how their service pans out in practice.
Thank you for sharing your experiences with us, Kimberly. We’re glad to know that, overall, our customer service team provided helpful guidance during your sign-up process and that you found our pricing competitive. We strive to offer excellent service to help you trust in your decision, and we are optimistic that you’ll find satisfaction in your choice with Endurance as you utilize our services. Should you have any questions or require any assistance in the future, please don’t hesitate to reach out.
- The Endurance Team
Reviewed May 29, 2025
I wanted to ensure my car remained in top condition with adequate coverage, and one of the representatives of Endurance provided clear information about their benefits and coverage options. This thorough explanation stood out to me, meeting exactly what I was looking for in a warranty.
The experience with the representative was quite positive. They clearly outlined the details of what the warranty covers, providing much-needed clarity. They also mentioned that the warranty would be active 30 days after purchasing it, which was helpful.
I felt respected as a consumer, especially as a woman making such significant decisions.
In terms of customer service, I was impressed and would give Endurance a top rating. In comparison to other options that offered much higher quotes, Endurance provided a reasonable rate.
Overall, my experience with Endurance has been satisfying.
Thank you for sharing your positive experience with Endurance, Paulette! We're thrilled to hear that our representative was able to provide clear and thorough details about our coverage options and that you felt respected during the process. Please feel free to reach out to us anytime for further assistance. We appreciate your top rating and look forward to serving you!
- The Endurance Team
Reviewed May 29, 2025
I got a new car and as a retiree, I'm mindful of my finances since my income doesn't increase. I settled on Endurance Auto Warranty because it offered an affordable and reasonable coverage plan. I explored various other options advertising on TV but felt that Endurance had good reviews online and fit my budget.
The sign-up process itself was smooth. Initially, the price was a bit higher than I was comfortable with due to my car's age and mileage, but my contact at Endurance adjusted it, offering a better deal. This adjustment made me quite pleased with the service.
Although I haven't experienced needing to use the coverage yet, the plans they explained seemed comprehensive. Of course, I'll only be sure of the coverage's quality when the need arises—hopefully not anytime soon. My interactions with the team have been positive, leading me to feel confident in my choice of Endurance over other competitors.
Hi Theodore, thank you so much for sharing such a wonderful review! We're thrilled that you were pleased with our coverage plan and appreciated the customer service provided during your sign-up experience. Should you have any questions or need further assistance, feel free to reach out to our dedicated team.
- The Endurance Team
Reviewed May 29, 2025
I was looking for a warranty and I learned about Endurance Auto Warranty through online advertisements and direct mail, which piqued my interest in exploring their offerings. The process of signing up was smooth, as I was seeking a reliable auto warranty and Endurance was my first choice, mainly due to limited knowledge about other companies.
I opted for full coverage with Endurance. The representative I interacted with made a significant impression by tailoring the package to suit my needs. She ensured that I received perks like locked rates and extended warranty options without additional cost, which was very appealing.
Regarding service activation, I was informed that the warranty would be usable after 30 days. In terms of customer service, I was very satisfied and would rate my interaction a 5. My experience with the pricing was also positive; it was more affordable than I initially thought it would be.
I have downloaded the Endurance app, which I would rate a 4. It’s functional, but there's always room for improvement. Overall, my experience with Endurance has been positive.
Thank you for sharing your positive feedback with us, James! We're happy to hear that your experience met expectations and that our team provided you with excellent service. If there's ever anything you need or anything you'd like to suggest that would allow us to improve, please feel free to reach out. We’re eager to assist you.
- The Endurance Team
Reviewed May 29, 2025
I am a new customer. I just got your Endurance but what I seen from your customer service I think I am going to be really happy. Sales person was friendly and experienced in her job. She took her time to go over everything and asked if I had any questions in between. Tell me all about what I get with endurance. That made it easier to understand. The sales person should get a raise. She great.
Hi, Randy. We appreciate the kind words and are glad our sales team could provide you with a positive experience!
- Endurance
Reviewed May 29, 2025
The customer service person I spoke with knows her job quite well. She made sure I got all the information I was looking for! She went above and beyond to make sure I got to where I needed to be to get all my questions answered. She is definitely one of the best I have worked with!! And concerning, I only have 3 payments left that's saying a lot of her knowledge.
We appreciate your enthusiastic review, Donna! It's wonderful to hear that our team went above and beyond to deliver such stellar service. We're always here to help with anything else you might need.
- The Endurance Team
Reviewed May 28, 2025
I purchased a warranty on my 2011 Ford Taurus Limited. The car had 127000 miles on it so I knew not everything would be covered. After 2 months I need to file a claim. I had 128950 miles on it and I blew a brake line. I took the car in to a repute shop and was told kid needed new rear brakes. I looked at my warranty and it said the rear calipers were covered under my plan. Call the claims center and spoke with the agent along with the mechanic. The Mechanic told the agent brake fluid got on the brakes a cause the brakes to fail and that they needed replacement. The agent said he researched the reason and said only the brake line was covered.
When asked why essential the calipers right and left covered he stated that within the details of the warranty the brake fluid spraying on the brakes voided the calipers being covered and rejected all but the brake line. He stated $40 would be covered none of the brake fluid, calipers or refilling the brake line and blended the brake lines. So of the $1,000 break job would be covered except for the $40.00 for a new brake line. When I called the help desk they said that’s correct and that was it. I cancelled this scam right there. If it sounds too good to be true don’t believe it.
Hi, Thomas. We're sorry to hear about your experience and that you’ve chosen to cancel your coverage. We understand how frustrating it can be when expectations aren’t met, especially during a costly repair. While coverage decisions are based on the specific terms of your contract, we’re happy to review your claim and cancellation details with you. Please don’t hesitate to reach out. Our team is here to provide clarity and support.
Thank you,The Endurance Team
Reviewed May 28, 2025
My experience with Endurance was positive and productive for my situation. The agent was knowledgeable and friendly. I would recommend this company. I will consider doing business with them in the future.
Hi, Vonnel. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- Endurance
Reviewed May 28, 2025
I spoke with Tabitha today, and Not only was she very professional she was very helpful! So far dealing with Kenya, Tabitha, and Audi have been a very good experience in reference to customer satisfaction or support. So far I am very curious.
Hi, Michael. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 28, 2025
Sales people in the phone never pointed out my "elite" policy would never pay more than 2500 for any repair. When the cvt transmission went out my wife's Nissan, two shops established in the neighborhood of 7000 for parts and labor and both warned me there was a limit on what endurance was likely to pay. After reading the very small fine print in my very small policy booklet, I decide we would be better off just to get a new car. First time I called to cancel the policy, the "salesman" on the phone tried to talk me out of it but promised to send me the necessary forms but never did.
When I finally got in touch with an honest associate and actually got the forms, you about know they must've dated, signed and notarized, and an actual pro-rated refund will not come quickly. In the meantime you will get several notifications that your policy has lapsed, when you stop payment, which is through a 3rd party billing company. THANKS DANIKA, BUYER BEWARE!!!
George, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely,The Endurance Team
Reviewed May 27, 2025
I have been with Endurance since November 2024. I found out I had needed a transmission. I was told there was a discrepancy with the mileage, so they refused to pay my claim. My car was driven roughly 0.8 miles to my friend’s apartment and wasn’t driven for three weeks, due to the fact I was in New York dealing with a family crisis.
Tasha, we’re sorry to hear about your experience. Protecting customers from costly breakdowns is the heart of our business. We take your concerns seriously, and we’d like to see what we can do to make this right. Please email feedback@endurancefirst.com, and one of our customer service representatives will be happy to assist you.
Thank you,- Endurance
Reviewed May 27, 2025
My car is getting old, therefore, I sought to have additional insurance for it, naturally. I am a recent customer of Endurance and can attest to their inability on providing the customer with reliable service. When I initially contacted them, they basically promised by word rental car service when in need, hotel discount if car broke down in different city etc etc. To my surprise, the insurance representative never asked for pictures of the car mileage or vin, nothing. It was on the contract to be able to take the car to a shop and if they find a need to cover that need. I took my car to the Nissan to check on it when contract stated I was able to. An investigation was to be made by Endurance claiming that it was too early to make a claim. 3 weeks of waiting (my car at the shop) me paying for rental car $500+ and making me pay for tear down of transmission ($700) for further investigations, Endurance did not accept the claim.
I am a single mother who needs her car to get to work. This company failed to come through as they promised they would. I would not enter into a contract with them ever again. Nor do I recommend them due to this and unprofessionalism in that O attempted many calls and left voicemails. They never got back to me with an answer and took 3 weeks and the car dealership rep calling them to get any news. Unreliable. What a waste.
We’re sorry to hear about your recent claims experience, Florence. We value your business and want to help or provide additional support. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon as soon as possible to see what we can do to make things right.
- Endurance
Reviewed May 27, 2025
I called to cancel my policy, but Account Manager, Shelley, showed me the value of savings on commonly reported repairs that are covered by the plan. She was very friendly and respectful. I kept the policy.
Hi, Rodney. We're happy to hear that our team provided you with excellent service and that you chose to stay with Endurance. If you have any questions, don't hesitate to reach out to us. We're here to help!
- Endurance
Reviewed May 27, 2025
Worked with Steven & Katherine, both were transparent and answered our questions thoroughly. Katherine worked diligently to get us the best coverage at the best price for our other vehicle. There was no pressure from Katherine to purchase the additional coverage.
Hi, Leanna. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- Endurance
Reviewed May 26, 2025
Let me start off by saying that my biggest regret is that I didn't sign up with Reed when I originally made the call. One couldn't ask for a better experience, there wasn't a question That I had that wasn't answered. I have peace of mind knowing that almost every major part on my car is covered anywhere in the country and at such a great price! I couldn't ask for more, I couldn't be happier. Thanks all.
Hi, Alvin! We are thrilled to hear about your exceptional experience with our team and appreciate your 5-star rating. We're always here to answer any further questions you might have. Thank you for choosing Endurance, and we look forward to serving your vehicle needs for many miles to come!
- The Reed Team
Reviewed May 26, 2025
I was aware of different insurance companies through advertisements on TV and social media. I called three different companies, and Endurance gave me a clear understanding of what the coverage was. The person on the phone was able to explain it very clearly and was willing to work with some of my concerns. It made it easy to decide when I compared all three.
I was specifically looking for full coverage, and the signup process was straightforward with no pressure, leaving me satisfied with the product.
I haven't filed any claims yet, but I found their app simple to navigate. Overall, Endurance Auto Warranty met my expectations, and I'd definitely recommend them to others.
Thank you for sharing your positive experience with Endurance, Rafael! We're thrilled to hear that you found our coverage terms clear and the phone conversation with our team helpful and straightforward. It's important to us that our customers are comfortable and informed when choosing our services. If you ever need assistance or have further questions, feel free to reach out. We're grateful for your recommendation and look forward to serving you in the future!
- The Endurance Team
Reviewed May 26, 2025
After purchasing a newer truck known for certain issues, I got an auto warranty for peace of mind. As a mechanic, I’m aware of how expensive parts can be. I opted for Endurance Auto Warranty, which is highly rated and a coworker who has personal experience with it.
The sign-up process was smooth, courtesy of a knowledgeable and pleasant representative who thoroughly explained the plans available. Currently, I'm contemplating upgrading my coverage to include the suspension next month.
So far, I’m satisfied with the coverage and consider it a good value for the price. Even though I haven't needed to use the warranty yet, based on the sign-up experience, I’d confidently recommend Endurance.
Hi there! We're thrilled to hear that you had such a positive sign-up experience with our team. Thank you for your trust and for recommending Endurance based on your experience. Should you have any questions or need assistance with exploring upgrading your coverage in the future, don't hesitate to reach out. We look forward to serving you and ensuring peace of mind with your vehicle coverage.
- The Endurance Team
Reviewed May 26, 2025
When I signed up this time with Endurance, I encountered some unexpected challenges. Previously, they sent a booklet and a card with all the details when I first signed up years ago. This made everything easily accessible, and I kept it in my car. But recently, I received a bill without any accompanying paperwork or booklet. After waiting and eventually calling them, I discovered they expected me to print everything out myself. Unfortunately, my printer's ink ran out, so I wasn't able to do that yet.
The process of needing to print out all the information felt quite inconvenient compared to the organized previous experience. Although I'm familiar with Endurance and trust them because I've had a little claim before, this new system feels a bit frustrating. I appreciated the ease of having everything physical and ready to go in my glove compartment.
Nonetheless, despite these hiccups, it's comforting to have coverage, especially since other options like CarShield don't feel as reliable to me. I have always found peace of mind sticking with Endurance, even if the sign-up process could be smoother. I hope they consider bringing back the booklet and card option—it was much better. Overall, I'd rate my current experience with Endurance around a 4. Not the worst, but there's room for improvement, especially in the signup process.
Thank you for sharing your experience with us, Ann. We sincerely appreciate your feedback, as it helps us to continuously improve our service. We're glad to hear that you trust Endurance and value the coverage we provide, which stands out against other options.
We apologize for any inconvenience caused by the current process of obtaining your documents. To ensure you have everything you need, please contact our Customer Experience Team. They will be more than happy to assist you promptly.
Thank you once again for choosing Endurance. We appreciate your loyalty and look forward to serving you with the dedication and support that you've come to expect.
- The Endurance Team
Reviewed May 25, 2025
When I went through the sign-up process with Endurance Auto Warranty, I thought the representative did a great job. They clearly explained all the details not just once, but three different times, ensuring that I had a solid understanding. Although I initially hoped for a lower price on the coverage, I recognize that quality service often comes at a premium, and in this case, you get what you pay for. Overall, I'm satisfied with how everything was handled.
Thank you for sharing your positive experience with us, Damarcus! We're delighted to hear that our representative explained everything thoroughly during your sign-up process. We understand your view on the pricing and appreciate your understanding of the value in our services. If you have any other questions or need assistance, feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 25, 2025
I signed up with Endurance Auto Warranty not too long ago to safeguard my 2015 Chevy Silverado, a vehicle that holds sentimental value as it once belonged to my late father. The sign-up process was smooth and the representative I spoke with was incredibly knowledgeable and helpful, answering all my questions with a good attitude. I was looking for full coverage and felt confident that the representative helped me secure what I needed. If a friend or a family member were to ask about my experience, I’d recommend Endurance. Overall, my experience has been positive.
Thanks for sharing your experience, William! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process went smoothly. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help.
Welcome to Endurance!
Reviewed May 25, 2025
My truck was approaching 100,000 miles, and as vehicles get older, they're prone to issues. I felt it was wise to have a warranty. I spoke with my auto mechanic, who recommended Endurance as one of the better options. The sign-up process went smoothly, and the representative I spoke with was very helpful without any issues. However, my main concern with auto warranties is whether they will actually cover costs when a problem arises. Also, regarding pricing, it seemed acceptable, although, compared to previous warranties I've had, the cost has increased over time. Overall, I was satisfied with the initial experience and didn't have any issues.
Hi, Andrew. Thank you for choosing Endurance and for taking the time to share your experience. It's fantastic to hear that signing up went smoothly and our representative was helpful during this process. We understand your concerns about coverage when needed and are here to ensure you have peace of mind. Our commitment is to provide reliable coverage for unexpected repairs as detailed in your contract.
If you have any questions about your coverage or would like more information to feel fully confident about these specifics, please don't hesitate to reach out. We're glad to have you onboard and appreciate your feedback, as it helps us continue to enhance our service for valued customers like yourself.
- The Endurance Team
Reviewed May 25, 2025
My previous car warranty was reaching its end and the coverage I had with them didn’t cover much, which made me want to explore better options. After researching, I found Endurance to be among the top-rated providers, and my trusted mechanic also recommended them. The sign-up process was straightforward as I managed the entire thing over the phone. The representative was exceptionally helpful and tried hard to make sure I received a plan within my budget. When it comes to pricing, I did find some cheaper deals elsewhere, but I believed in the quality and reputation of Endurance more, even though it does stretch my budget a bit. But if a friend or family member asked about my experience, I'd commend Endurance for their patience and willingness to address all my concerns thoroughly.
Thank you for sharing your experience with us, Mary Anne! We're thrilled to hear that the sign-up process was smooth and that our representative provided you with the assistance you were looking for. We appreciate your trust in us and your confidence in our reputation and coverage options. We're here to help and ready to assist with any future questions or needs. Welcome to the Endurance family!
- The Endurance Team
Reviewed May 25, 2025
My regular warranty expired and I wanted to make sure my car was covered while doing a lot of driving around. I came across Endurance while watching TV, and the purchasing process turned out to be quite straightforward. The payment plan was particularly appealing, which was a big factor in my decision. Although I haven't needed to make a claim yet, with my coverage period officially starting on June 2nd, I'd rate my experience a 5, for the easy process. Overall, I hope I won't need to use it soon, but it's comforting to know that I'm covered.
Thank you for your review, Richard! We're happy to hear that you found the purchasing process with Endurance easy and that you feel comfortable and assured with your coverage while on the road. Should you ever have any questions or need assistance, we're here for you. Enjoy your journeys with peace of mind!
- The Endurance Team
Reviewed May 25, 2025
I purchased their warranty a few months ago with excitement on how many parts were covered. Recently my check engine light came on and was brought to a shop they recommended. Upon diagnosis, I need an entire new gas tank which is covered under my warranty. Endurance denied the claim. I then spoke with them getting transferred to numerous different people, some even hanging up on me. Some explained to me I don’t need a gas tank but referenced online forums of vehicles that aren’t even mine. When I asked for an inspector to come out to confirm they refused. I would stay away from this company as they do not follow through with their contract.
Hello, Mikey. Thank you for taking the time to share your recent experience with us. We're sorry to hear about the challenges you've faced during the claims process and the communication difficulties. We strive to make every customer experience positive, and would like to see what we can do to make things right as quickly as possible for you. Please email us directly at feedback@endurancedirect.com, and we will be in touch soon.
Sincerely,The Endurance Team
Reviewed May 25, 2025
My initial contact was with Andy, very friendly and explained in detail what to expect. I fell very confident that Endurance will come through for me if and when I may need them. Even though I have just signed up with Endurance, I would recommend to anyone to call them first.
Thank you for sharing your experience with us, Ray. It's wonderful to hear that our team was able to provide a friendly and detailed explanation during your initial contact. We appreciate your confidence in Endurance and are thrilled to know you recommend us.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn five stars from you.
- The Endurance Team
Reviewed May 25, 2025
The purchase process at Endurance was smooth, and everything went fine. Although I haven't had to use their services yet, I'm hoping that when I do, they will be reliable.
Thank you for the review, Doris. It sounds like you had a positive experience with our team. Your review is really valuable to our business, and we would be grateful if you'd consider updating your rating to reflect your purchase process.
Thank you,- Endurance
Reviewed May 25, 2025
The price of Endurance seemed quite reasonable. During the sign-up process, I found the customer service to be excellent; the representative I interacted with was very helpful. Overall, my experience with signing up for the policy was very positive.
Thank you for taking the time to share your feedback, Gloria! We're happy to hear that our team provided you with an excellent sign-up experience. Should you need anything else, feel free to reach out anytime.
- The Endurance Team
Reviewed May 25, 2025
I was impressed with the Endurance representative I spoke to over the phone; they were attentive and patient, answering all my inquiries comprehensively and ensuring I understood exactly what the warranty entailed. This commitment to clear communication made my decision-making process easy and reassuring.
Since obtaining the warranty, I've found the coverage to be quite satisfactory. The detailed explanations I received matched what was promised, and so far, everything has been handled as expected without any surprises. Their professionalism certainly made an impact by walking me through the entire process without making it feel like a hard sell.
Overall, I'm very pleased with the service from Endurance Auto Warranty.
Thank you so much for sharing your wonderful experience, Carol! We're thrilled to hear that our representative's attentiveness and thorough explanation helped guide your decision in choosing Endurance. Should you have any questions in the future, feel free to reach out. Your satisfaction is our top priority!
- The Endurance Team
Reviewed May 25, 2025
We own an older car with low mileage and we're gonna probably keep it for a long time. Given how costly repairs can be, I wanted to ensure it was covered in case anything went wrong. Initially, I signed up with CarShield but decided to switch to Endurance as their pricing was more appealing.
My experience with Endurance has been positive. Although I haven't filed any claims yet, the peace of mind knowing I have coverage is invaluable. The pricing was actually one of the main reasons I decided to go with them; it stood out compared to the alternatives.
Thank you for your review, John! We are glad to hear Endurance's competitive pricing and comprehensive coverage plans have brought you peace of mind. Rest assured, if or when you need to file a claim, we’re committed to making the smooth experience you've had so far continue. Please reach out anytime we can be of assistance.
- The Endurance Team
Reviewed May 25, 2025
The signup process at Endurance was smooth.
When interacting with their representative over the phone, I was pleased with their professionalism and knowledge. They explained the coverage clearly, which left me confident in the choice I was making. Although I felt the price was somewhat high, especially considering I'm on a fixed income, I took comfort in knowing I'd have support in case my car breaks down.
In summary, my experience with the signup has been positive.
Thank you for taking the time to share your positive experience, Deborah. We are thrilled to hear that you found our sign-up process smooth and our representatives knowledgeable and professional. Should you have any further questions or concerns about your plan, don’t hesitate to reach out. Enjoy peace of mind with your new coverage!
- The Endurance Team
Reviewed May 25, 2025
I was leaning toward CarShield, but my friend assured me that Endurance was a better choice, so I decided to switch. The process of signing up for the auto warranty with Endurance was excellent. They took the time to explain everything, ensuring I had a solid understanding of the policy, which made the experience enjoyable.
I'm in the early stages with my warranty and haven't had to use it yet, but I am optimistic based on what I've heard. The plan is that should any issues arise, Endurance will handle everything promptly. I was very pleased with Endurance's professional approach and the customer service I received during the sign-up process. I'd be happy to recommend them.
As someone who values customer service, my interactions with Endurance have left me very satisfied. The agent was helpful and attentive, providing clear information even when I was a bit confused. At the age of 81, navigating through emails and websites can be daunting, but their patience and willingness to assist made all the difference. Overall, I've had a good experience with Endurance so far and appreciate their dedication to ensuring customer satisfaction.
Hi Judith, thank you for the wonderful review! We're thrilled to hear about your positive experience with our customer service and the sign-up process. We're here for you should you need any further assistance. Thank you for choosing Endurance, and for recommending us! We look forward to serving you in the future.
- The Endurance Team
Reviewed May 25, 2025
The Endurance representative I spoke to was efficient and seemed knowledgeable, providing clear information without stumbling. While I feel confident about the coverage meeting my expectations, the real test will be when I need to use it.
The cost seemed reasonable given the overall experience. I appreciated the respectful and professional manner of the staff over the phone, making the signup process smooth. The representative was excellent, and I'm satisfied with the decision to go with Endurance for my auto warranty needs.
Hello, Larry! We're happy to hear about your positive experience with our team and that you found the sign-up process smooth and respectful. If you have any questions or require assistance, please feel free to contact us. Thank you for choosing Endurance for your auto warranty needs!
- The Endurance Team
Reviewed May 25, 2025
What caught my attention about Endurance was the solid service and the friendliness of the representative I spoke to. The customer service I received was excellent.
Regarding their cost and plan options, everything seemed reasonable to me. Overall, my experience with Endurance has been positive so far.
I'm quite satisfied and would give them a high recommendation.
Thank you so much for your recommendation, Brandon. We're happy to hear that our team provided you with excellent service during your sign-up experience and look forward to having you as a customer for many years to come.
- Endurance
Reviewed May 25, 2025
The Endurance representative I worked with was comprehensive in explaining the plan, particularly noting that I have to meet a 1,000-mile and 30-day minimum before being fully covered. While it's a bit challenging since I don't drive much, the terms given still seemed worth it.
My decision was also influenced by the pricing and coverage Endurance offered compared to others I've researched. With Endurance, I'm only responsible for a small out-of-pocket cost, as opposed to paying upfront and waiting for reimbursement, which is common elsewhere. As I'm on a limited income due to being on disability, this financial security is invaluable.
Overall, my experience with Endurance has been very positive.
Thank you so much for sharing your experience with Endurance, Sandra! We're happy to hear that our representative provided you with excellent service. If you have any questions or need further support along the way, please don't hesitate to reach out. We’re grateful to have you as part of the Endurance family and look forward to serving you in the future.
- The Endurance Team
Reviewed May 25, 2025
The offer of the Endurance rep was reasonable for what I needed. I'd lost my previous warranty, so Endurance's proposition was timely.
The sales representative I interacted with was notably pleasant, which made the process smoother and more reassuring. As for the pricing of the warranty, it struck me as good value overall, which was a significant factor in my agreeing to the plan.
My initial experience has left a positive impression, indicating that their customer service is commendable. I'm satisfied enough from my initial dealings to recommend it to others due to the professional and considerate service rendered.
Thank you for your feedback, Abraham. We are happy to hear that our representative helped make the decision process smooth and pleasant. We look forward to continuing to provide excellent service for many years to come.
- The Endurance Team
Reviewed May 24, 2025
I've had an auto warranty before, but it was with CarShield. I had previously struggled to find a repair company willing to work on my car with the latter. In contrast, Endurance has a variety of local repair shops in my area that accept their coverage, which made my decision easier. The sign-up experience with Endurance was extremely comfortable. The representative I spoke with was very knowledgeable and helpful, ensuring I understood all parts of the process without any issues.
Thank you so much for sharing your fantastic experience with Endurance, Patricia! We’re delighted to hear that the sign-up process went smoothly and that our coverage has provided you with peace of mind. If there’s anything else we can assist you with, please don’t hesitate to let us know.
- The Endurance Team
Reviewed May 24, 2025
The sign-up process went smoothly over the phone. The representative I spoke with was very polite and patient, which made the experience pleasant. Although I thought the pricing was a bit high, the coverage offered seemed comprehensive.
Overall, even though I'm still in the 30-day evaluation period and haven't needed to use the warranty yet, my experience with the sign-up process has been positive. I would describe it as seamlessly handled. I'm hopeful the benefits will match my initial impressions once I start utilizing it.
Hi Timothy, thank you for sharing your sign-up experience with us! We're glad to hear that our team made it smooth and pleasant. Should you have any questions, feel free to reach out. We're here to support!
- The Endurance Team
Reviewed May 24, 2025
Endurance Auto Warranty sent me an email or messages on AOL. With a couple of cars under my care and having heard some negative things about other providers, I decided to make a change. Upon signing up, the customer service was good, and there were no standout issues. Ultimately, while I don’t have much more to add about my overall experience, I found the process smooth without any discouraging surprises.
Hi Scotty, we are thrilled to hear that your experience with our team was smooth and hassle-free. We appreciate you trusting Endurance amidst concerns about other providers. Should you have any further questions or require assistance in the future, feel free to reach out to us at any time.
- The Endurance Team
Reviewed May 24, 2025
The agent from Endurance was very helpful, making the sign-up process smooth. While the add-on coverage seemed adequate for my needs at the time, I did feel that an extension in mileage beyond the 140 mark would be beneficial.
Overall, the experience met my expectations. However, I would appreciate future improvements, such as a longer mileage coverage option.
Thank you for the 5-star review, Doris. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 24, 2025
The whole experience of purchasing an Endurance Auto Warranty was seamless. After reviewing different packages, I chose one and made the payment in full, which allowed everything to proceed smoothly.
The cost of the warranty seemed fair and fit well into my financing plan for the GMC. I even faced a slight mix-up with paperwork reaching the wrong mailbox, but Endurance’s team promptly resolved the issue, which left me feeling quite satisfied. My overall experience has been positive, and I’m glad to recommend Endurance to others considering an auto warranty.
Thank you for sharing your positive experience with us, Helen! We're thrilled to hear that the sign-up process was smooth and satisfactory for you. Your recommendation means a lot to us. If there's ever anything else you need help with, don't hesitate to reach out!
- The Endurance Team
Reviewed May 24, 2025
The experience was quite smooth and the customer service during the signup process was commendable. Everyone I spoke with was very helpful, explaining all the details clearly.
However, I ran into an issue when I tried to download their app as it claimed my account didn't exist, which was somewhat frustrating. I'm aware there's a 30-day waiting period, so I plan to give it another try and hope it resolves itself. I haven’t received any paperwork in the mail either, but it might tie into that waiting period, which is understandable yet slightly worrying.
Despite having another warranty covering me for another year, signing up with Endurance was for additional peace of mind. So far, except for the app hiccup, it's been a positive experience. I'm optimistic that everything will eventually fall into place.
Thank you for your detailed review, James! We're happy to hear about your signup experience with our customer service team. Should you have any immediate concerns or require assistance, feel free to reach out to our support team at any time. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
The Endurance representative was notably knowledgeable and helpful, making the overall experience easy and hassle-free. Although I haven't yet signed up on their website or app, when asked, I would encourage friends and family to check out Endurance based solely on my interactions with their personnel.
Endurance facilitated my decision by informing me that I could utilize their services at places like my Chevy garage, which aligns well with my needs since I drive a Chevrolet. While I haven't submitted a claim yet and anticipate being able to begin using their services at the end of the month, I'm generally satisfied with my decision.
On evaluating the cost of their services, I would give them a 4 out of 5, as it closely meets my expectations for value. However, based on the helpfulness of their customer service, I would rate the experience a solid 5. Overall, though I have not yet gone through the full process with service claims, the initial setup and assistance have been positive.
Hello Steve, thank you so much for your fantastic feedback about your experience with our team at Endurance! It's wonderful to hear that our representative provided excellent service. Should you have any questions about filing a claim or as you begin using our services, we're here to help.
- The Endurance Team
Reviewed May 24, 2025
When I signed up for the policy, the representative was helpful and straightforward, ensuring my questions were addressed without any unnecessary pressure or upsell tactics.
Though I haven't needed to use the coverage yet, the process of signing up left me assured, as the agent effectively answered any concerns I had. Reflecting on the interaction, there's nothing that stands out as needing improvement in how the agent handled the conversation. Overall, the customer service experience during my sign-up process was exemplary, and I confidently give it a top rating for satisfaction with their service.
Hi, Vernon. We are thrilled to hear that your sign-up experience with our team was straightforward and satisfying. Our goal is to provide transparent interactions without pressure, and we're delighted that this translated well for you. Although you haven't yet needed to use the coverage, please don't hesitate to reach out if you have further questions. We look forward to supporting you whenever needed.
- The Team
Reviewed May 24, 2025
It was only recently that I gave Endurance Auto Warranty a shot due to a need for coverage on a new vehicle. I didn't have an old warranty expiring; it was just a necessity this time around. The sales agent was fine — nothing problematic or extraordinary there. Pricing was also acceptable.
Hi, John. Welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to providing you with excellent service and having you as a client for many years to come.
- Endurance
Reviewed May 24, 2025
The sign-up process was seamless, completed over the phone with a representative who was knowledgeable and efficient. As someone not keen on computers, I appreciated this approach. My primary concern was getting coverage for my GMC Canyon, especially considering the complex electronics in modern vehicles. The representative went above and beyond, answering all my questions thoroughly and putting my concerns at ease. This customer service experience was indeed noteworthy. When it came to pricing, I was pleasantly surprised; the cost was lower than I expected, making it a valuable choice for me.
I'm eager to see how the coverage performs. While I hope I never have to use it, knowing I can take my truck to my preferred mechanic, if necessary, is reassuring. I’ve already recommended Endurance Auto Warranty to a friend, and they’re considering it based on my experience. If you’re considering extended auto protection, this might be worth a look!
Hi Robert! Thank you for sharing your impressive experience with us! We're happy to hear that our team made the sign-up process smooth and reassuring for you, especially for someone less inclined toward digital transactions. Providing comprehensive coverage and surprises like competitive pricing is something we aim to deliver to ensure peace of mind. We appreciate your trust in recommending us to a friend—referrals mean the world to us. If there's anything we can do for you in the future or any way we can continue to exceed your expectations, please reach out. We’re here to ensure your journey with Endurance is top-notch!
- The Endurance Team
Reviewed May 24, 2025
Endurance Auto Warranty is on the internet. My dealership, confirmed Endurance's good reputation. Signing up for the auto warranty was a straightforward process. I received all the necessary information in a clear manner, and the entire experience was fast and easy. While I haven't had to use the warranty extensively yet, signing up was smooth, and the customer service I've interacted with so far has been friendly and helpful. I was also influenced by the positive reviews on Consumer Affairs, which reinforced my decision. The dealership's approval further assured me I was making the right choice with Endurance.
Hi Ladonn! We're thrilled to hear about your smooth experience enrolling with Endurance and greatly appreciate your dealership's recommendation. Thank you for trusting us with your vehicle coverage; we are always committed to serving you efficiently with friendly and helpful customer support at every interaction. If you have any questions or need assistance in the future, please don't hesitate to contact us. We're here to assist whenever necessary!
- The Endurance Team
Reviewed May 24, 2025
I first encountered Endurance Auto Warranty's advertisements through commercials which piqued my interest. When I connected with a representative, the interaction was smoothly handled; he was very personable and addressed every question I posed, making the entire sign-up process simple and straightforward. I found the experience very pleasant and effortless, and I'd definitely describe it as very easy and painless for anyone interested. At this point, I haven't had a chance to explore the service centers they partner with or to file any claims; however, I'm aware that my warranty becomes active by June 6th.
Hi Lynne! Thank you for sharing your positive experience with us! We're happy to hear that our representative made the sign-up process simple and straightforward for you. It's great to know that the interaction was smooth and pleasant on your first contact with Endurance. We appreciate your trust in us and are here to help should any questions arise!
- The Endurance Team
Reviewed May 24, 2025
I purchased a new car, which lacked a warranty from the manufacturer. I looked for the best warranty services, and Endurance stood out as the top option. The process of signing up was seamless, and the representative who assisted me was excellent. They took the time to understand my needs and provided me with the best deals available. The coverage offered by Endurance caught my attention as it included protection for vital components such as the engine and electronics—major parts that could be costly if they were to fail. Additionally, I appreciated the added benefit of receiving two years of free coverage after paying for the first three years, which I found to be an outstanding offer. My overall experience with Endurance has been positive, with no complaints thus far, and I would give them a high rating for their service and support.
Hi Phillip! Thank you so much for taking the time to share your positive experience with Endurance! We’re thrilled to hear that our seamless sign-up process and tailored coverage have met your expectations. We're also happy you found our representatives attentive and knowledgeable. Offering comprehensive protection for key components like the engine and electronics is paramount to us, and we’re pleased you recognize the value in our coverage options. The offer of two years of free coverage truly stands out, and we’re happy you see it as exceptional. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is greatly important to us!
- The Endurance Team
Reviewed May 24, 2025
My regular vehicle warranty was nearing its end and Endurance was one of the first companies I had called, and the representative called me back. The overall sign-up experience was smooth and straightforward, and the representative I spoke with explained everything clearly. While I found their coverage to be good, I thought the pricing was just average. Additionally, I would have preferred a 5-year plan over the current 4-year option they offered. Overall, I’m pleased with the experience so far.
Hi Leavell! We're thrilled to hear that you've had such a smooth and straightforward sign-up experience with Endurance and found the coverage to your satisfaction. Your feedback regarding the coverage options and pricing is truly valuable for us. Should you have any questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
The agent was easy to talk to and very helpful. Thank you so much. He explain the benefits really well. Easy to understand. It took a few phone calls back and forth. All of questions were answer.. we compare apples to apples and came to the same covers I had before at a cheaper prize..
Sincerely, Fermin
Hi, Fermin. Thank you so much for sharing your positive experience with us! We're happy to hear that our agent was helpful in comparing options and made the process smooth for you. We appreciate your feedback and are glad that we could offer you the same coverage at a better price. If you have any more questions or need assistance in the future, please feel free to reach out anytime.
- The Endurance Team
Reviewed May 24, 2025
I was convinced by the commercials which made the Endurance offerings very appealing and when I called to get my policy started, the representative I spoke with was excellent. The pricing they offered seemed quite competitive, which was crucial for my decision. In terms of overall service during the sign-up, I would give it a top rating. I'm glad I opted for Endurance Auto Warranty as they started me off on a very positive note.
Hi Mac! Thank you for the kind words and for choosing Endurance! We're thrilled to hear that our team and competitive pricing made a great impact on your experience. It's great to know that we have set a positive tone right from the start. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed May 24, 2025
I have a used 2022 vehicle and it’s better to be safe than sorry, which was why I decided to buy a warranty from Endurance. I heard about it on my phone and found the purchase process to be pleasant and without issues.
While it involved a couple of phone calls to finalize things, everything went smoothly. The customer service was courteous, and I didn't have any difficulties.
I found the cost to be quite reasonable too. Given that my previous car was wrecked after I lent it out, capturing the necessity for some extra coverage felt like a wise choice. I’m not married or have someone who knows cars intricately, so having this warranty offers me a sense of security.
Overall, I'm quite happy with my decision, mainly for the security the warranty provides for unexpected events that aren't covered by regular insurance. Endurance Auto Warranty deserves a high mark.
Hi Sharon! Thank you for sharing your positive experience with Endurance. We're happy to hear that the process was smooth for you and that our customer service met your expectations. Your peace of mind and satisfaction are important to us, and we're thrilled you feel secure with your vehicle's extra coverage. Should there be anything you need in the future, we're always here to assist you!
- The Endurance Team
Reviewed May 24, 2025
I saw Endurance Auto Warranty’s commercials on TV and given my current warranty is expiring soon in July, it seemed like an opportune moment to explore new options. My interaction with the Endurance representative was excellent; they were very helpful.
As for the pricing, I found it pretty good and reasonable for what I needed. The overall experience of signing up was very satisfactory.
Hi Lonnie! Thank you for sharing your positive experience with Endurance! We are thrilled to hear that you found our pricing reasonable and were satisfied with the helpfulness of our representative. It's great to know that signing up was a seamless experience for you. We look forward to providing exceptional support for your vehicle needs in the future.
- The Endurance Team
Reviewed May 24, 2025
I’m in the automotive industry myself and I understand the fluctuations in pricing over time, especially as cars get older. While I've ended up paying Endurance a bit more over the years, I appreciate the security of knowing that this coverage is available should something ever go wrong.
Thankfully, I haven't had to use the warranty so far. However, I find comfort in knowing that I have a reliable safety net with Endurance. From my experience, their service has been trustworthy and honest. While there were a few things I initially didn't like, my background in the automotive sector helps me understand the realities of vehicle aging and the associated risks.
Customer interactions have been positive, and I feel confident in their commitment to honesty—something that matters a lot to me. I've paid my dues, and in return, I'm hopeful that they'll deliver the same level of commitment when I need them most. Despite never having to file a claim, I have heard good things about the company from others in my field.
Ultimately, communication with the Endurance team has been great, and I believe their service will be exemplary should I ever face an unexpected breakdown. This assurance of being taken care of makes choosing Endurance a decision I'm comfortable with.
Hi Steven! Thank you for your thoughtful and insightful review. We are pleased to hear that our coverage offers you a sense of security and aligns with your industry expectations. It's great that your experience with our team has been a positive one, emphasizing our commitment to honesty and reliable service. We're thankful for your continued trust and look forward to providing the support you've come to expect from Endurance. Should you ever have questions or need assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 24, 2025
I was nervous to go through process without my husband on the phone but I only called to get information and ended up signed up! Because the rep was beyond personable, didn't just pose a sale but took the time to listen and ask questions and was so informative, I signed up!
Hi Silvia! We are thrilled to hear about your positive experience and the exceptional service provided by our representative. It's wonderful to know that the detailed attention and friendly demeanor made your decision an easy one, even without your husband present. If you require any more assistance or have further inquiries, please do not hesitate to get in touch with us. We're here for you anytime!
- The Endurance Team
Reviewed May 24, 2025
This was my first communication with Endurance since purchasing my policy last year. The staff member was friendly, patient and professional. She exhibited good Customer Service and knowledge of questions I asked.. Thank you for a great experience as a new customer.
Hi Luvenia! Thank you so much for your review! We're thrilled you had such a positive experience during your first interaction with our team. Delivering excellent customer service is something we pride ourselves on, and we’re pleased to know we met your expectations. If you have any other questions or need further assistance, please feel free to reach out. Welcome to the Endurance Family!
- The Endurance Team
Reviewed May 24, 2025
2012 Mazda 6 had check engine light. Christian Brothers automotive said it was due to cat converter. Failed due to manifold issue. Endurance rep examined the vehicle. We were told it was covered. After we authorized the repair, we were informed that Endurance corporate refused to pay. Unacceptable corporate behavior. Will likely cancel both warranties and switch companies. We were left with a costly repair.
Hi Bruce. We're sorry to hear about your experience with the denied claim and unexpected repair costs. Ensuring transparency and understanding our coverage extensions are important to us. We regret that you felt dissatisfied with the informational outcome regarding your vehicle...it's not the experience we aim to deliver. We would greatly appreciate the opportunity to reassess the decision and investigate appropriate measures. Please reach out to us directly at feedback@endurancedirect.com so we can delve into the situation further and a find suitable resolution.
Thank you,The Endurance Team
Reviewed May 23, 2025
I did a bit of research and found Endurance Auto Warranty is popular. Also, they kept sending emails. I found their coverage to be both comprehensive and cost-effective compared to my previous provider.
Hi Douglas! We're thrilled to hear that you found our coverage comprehensive and cost-effective! It's great to know that your research led you to choose Endurance, and we appreciate your recognition of our place in the market. If you have any questions or need further assistance, please feel free to reach out ⎼ we're always here to help!
- The Endurance Team
Reviewed May 23, 2025
Endurance Auto Warranty was recommended by my dealership when I bought my vehicle. The overall experience was excellent, especially the customer service. The representative who assisted me was polite, knowledgeable, and professional.
Hi David! Thank you for sharing your wonderful experience with Endurance! We're thrilled to hear that our customer service team contributed to your positive experience. Your feedback about the representative being polite, knowledgeable, and professional is greatly appreciated. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 23, 2025
Sortly after signing up on May 2nd, I realized it wasn't the best move for my situation. I've been dealing with financial stress because of an increase in my mortgage, so maintaining this warranty alongside two others feels unnecessary and impossible when tight on funds. I really don't need three warranties on my vehicle. Unfortunately, none of them, including Endurance, cover the catalytic converter, a point of inconvenience when I had to personally fund a $3,000 bill to replace it. I feel the frustration, especially since a warranty for my Kia covered the converter for only eight years before failing. When I interacted with the customer service at Endurance, I found them polite and helpful enough, with my initial experience being quite good. Despite this, faced with choosing between keeping my home or maintaining yet another car warranty, living in a house seems wise.
Hi Lisa. Thank you for sharing your experience. We understand that managing multiple coverage plans amidst financial stress is surely challenging, and we regret to hear how the cost of the catalytic converter impacted you. While it’s nice to hear that our customer service team made a good impression, your situation emphasizes the need for finding the right fit for your current circumstances. Should your needs change or should you decide to explore different coverage options in the future, we would be glad to assist! Please feel free to reach out anytime. Wishing you the best!
- The Endurance Team
Reviewed May 23, 2025
I was looking for an extended warranty. Endurance was one of the companies that popped up. I also had received some advertisement materials through mail. So, I said, "Okay, let me try." I'm hoping it brings a better experience after a previous unfavorable one with another company. Signing up was straightforward, and I didn't run into any issues navigating the process or their customer service.
Hi Gerald! We're happy to hear that your sign-up experience with Endurance was smooth and straightforward. It's great knowing that we're able to provide you with a positive initial encounter, especially considering your previous experiences. Should you have any questions or need any assistance in the future, our customer service team is here to help. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 23, 2025
I liked Endurance Auto Warranty's price. During the sign-up process, I noticed that their coverage options were quite impressive and comprehensive, making me feel comfortable with my decision.
Hi Jean! Thank you for sharing your experience! We're thrilled to hear that you found our price agreeable and appreciated our comprehensive coverage options. It's fantastic to know you feel confident in your decision. If you ever have any questions or need assistance, please feel free to reach out to our team. We're here to help!
- The Endurance Team
Reviewed May 23, 2025
Endurance Auto Warranty had attractive packages for my used vehicles. Over the years, having dealt with different warranty companies through various advertisements, I concluded that Endurance offered the best coverage for the price compared to others I've experienced. The sign-up process was very pleasant and straightforward, which I appreciated. The customer service representative was great and made the experience smooth and easy.
Hi Ronald! Thank you for sharing your positive experience with us! We're so pleased to hear that you found our packages attractive and our sign-up process smooth and straightforward. It's great to know that our customer service representative made your experience pleasant. We look forward to serving you with continued excellence. If there's anything else we can assist you with, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
We had been talking about getting an auto warranty for some time. We paid the vehicle off and the warranty we were carrying on it went with it. So, we needed to go ahead. We don't intend on buying a new car any time soon, so we just wanted to get some extra coverage. My experience signing up with Endurance Auto Warranty was pleasant and seamless. The representative I spoke with was kind and thoroughly explained what the warranty covered. Although I haven't gone through it fully, I printed the necessary paperwork from my computer without any hitches.
One great thing to note is that Endurance has a 30-day waiting period, which was clearly communicated. When a friend or family member asks about my choice, I share that I explored options due to a combination of recommendations from friends who have warranties with other providers, a mailer I received from Endurance, and seeing TV commercials, particularly ones opposing highly advertised names like CarShield, which caught my interest and led me to call Endurance. While I haven’t had a need to use the warranty yet, every aspect of working with them—whether it's speaking over the phone or setting up through their website—has been straightforward and exceptional.
Hi Gretchal! Thank you so much for sharing your thoughtful feedback with us. We're happy to know that your experience in signing up with Endurance was seamless and positive. It’s great to hear that our representative provided clear and thorough explanations of our coverage. We're also thrilled that setting up everything felt straightforward and met your expectations. Please don't hesitate to reach out if you have any further questions or if there's anything more we can assist you with. We truly aim to provide exceptional support at every turn!
- The Endurance Team
Reviewed May 23, 2025
We bought a used Ford truck. This truck, being seven years old, had surprisingly low mileage—only about 13,000 miles—and I wanted to ensure it was covered since the factory warranty had run out due to age. Engaging with Endurance over the phone, I found the representative to be fine in explaining what I needed to know. There wasn't a lot that needed clarification, but they did provide the price, and based on our conversation, I chose to take the warranty. I haven't filed a claim yet, and hopefully, I won't have to. However, given the steep costs of vehicle repairs today, having an extended warranty seemed like a smart move for peace of mind. While I can't speak to the claims process, my initial dealings with Endurance went smoothly, and I'm satisfied with the decision I made.
Hi Richard! Thank you for sharing your experience with us. We're happy to hear that your initial interaction with our team was smooth and informative. We understand that ensuring your vehicle is well protected offers valuable peace of mind in today's world of repair costs. While you hope not to file a claim, please know we're here to help if the need arises. Thank you for choosing us and welcome to the Endurance family!
- The Endurance Team
Reviewed May 23, 2025
My car has high mileage on it and Endurance Auto Warranty covers high mileage in cars which suited my needs perfectly, having seen their commercials on TV. Signing up with them was a good experience, and the customer service was commendable. However, there was one hiccup when I provided the wrong mileage initially. Endurance corrected this error efficiently after verifying it through a phone call. The biggest concern I have is with the policy documentation. While they promised a copy in the mail, I only received a lengthy PDF file that requires magnification to read comfortably. Like many other contracts, I would prefer a physical copy for easier reference, especially regarding what is covered or excluded to avoid purchasing a policy that might not meet my needs.
Hi Richard. Thank you for sharing your experience with us! We're thrilled that our coverage perfectly matches your high-mileage vehicle needs, and we're glad to hear your sign-up went smoothly. We understand your preference for physical documentation. Please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. We aim to optimize your experience, so if there’s anything more we can assist with, please feel free to reach out. Your satisfaction is important to us, and we are here to help anytime!
- The Endurance Team
Reviewed May 23, 2025
I bought a car that it seemed prudent to acquire a warranty for. I did extensive research, speaking with several mechanics and dealers to gauge their experiences with various warranty providers. Endurance Auto Warranty consistently received positive feedback, which encouraged me to go with them. My sign-up experience was seamless. Engaging with their representative was a pleasant experience as he clearly explained everything about the coverage, which I found pretty impressive, especially after dealership and mechanic validations on their performance.
Hi Andrew! Thank you for sharing your positive experience! We are happy to hear that your sign-up process was seamless and that you received clear, impressive explanations about your coverage. We truly appreciate the thorough research you conducted and are thrilled that feedback from dealers and mechanics validated your choice. If you have any further questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
I had just bought a used 2014 van back in February, and after consulting with my service representative at the dealership and checking consumer reports online, I shortlisted Endurance Auto Warranty along with another provider. My dealership service rep endorsed Endurance, noting they had a good track record without issues, which made me confident in choosing them. The sign-up process with Endurance was straightforward and hassle-free. The representative I spoke to was exceptional—knowledgeable and pleasantly non-pushy, answering all my questions comprehensively without making me feel pressured. If a friend or family member asked, I'd tell them the experience was superb.
Hi Michael! Thank you for sharing your positive experience with us! It's wonderful to hear that our team's reputation and endorsement were reassuring for you. We are also pleased that the sign-up process was straightforward and that our representative was informative and respectful of your needs. Your readiness to recommend us to family and friends is the greatest compliment we can receive. If any questions arise or if there's anything more we can assist with, please let us know. We're here to help!
- The Endurance Team
Reviewed May 23, 2025
I work at a car dealership. And I was privileged enough to have Endurance Auto Warranty when my factory warranty went out. I was picked up by Endurance when I was checking on different coverages. Initially, my experience was pleasant, given the smooth transition to their service. Unfortunately, just two weeks ago, I had a significant issue when my truck's coolant system malfunctioned, causing an unexpected repair expense. At that point, I found out my coverage had lapsed due to the mileage on my truck, a vital detail unknown to me until it was too late.
Throughout the two years with Endurance, I hadn't interacted much with their customer service because my interactions with them were mainly through the dealership that handled my repairs. That process went smoothly back when I did have coverage. However, I found the lack of communication regarding the status of my coverage disappointing. Being unaware of the mileage limit on my warranty led to a surprise $500 repair bill during a stressful incident.
Hi Helen. Thank you for sharing your experience with Endurance. We wholeheartedly apologize for the unexpected issue you faced with your truck's coolant system. It's crucial for our customers to be informed about critical aspects of their coverage, such as mileage limits, and we're sorry this detail was not clear for you.
We're pleased to hear that past claims were handled smoothly! We aim to ensure transparent communication regarding your coverage. Should difficulties arise again, we're here to support and offer a prompt resolution.
We would like the opportunity to discuss this directly with you to find a satisfactory resolution or answer any further questions you may have. Please contact us at feedback@endurancedirect.com so that we can promptly address your concerns.
Thank you,The Endurance Team
Reviewed May 23, 2025
I have an older vehicle, a 2009 Honda Pilot. My last warranty was running out. I inquired through CarShield for a new one. And Endurance called me. The representative from Endurance was professional and easy to talk to, although we initially had some trouble with the phone connection. Once we sorted that out, the process was straightforward, and I was able to arrange a month-to-month payment plan for my extended warranty. Although it might not be the most economical option in the long run, it suits my financial situation better as I'm unsure about the car's longevity. Regarding the sign-up experience, I found Endurance easy to deal with, and I appreciated their clear communication.
Hi Michelle! Thank you for sharing your experience with us! We're thrilled to hear that our professional service and easy communication uniquely suited your needs—and we're glad the month-to-month payment plan works better for you. If you have any more questions or need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 23, 2025
I have just recently been reinstated with Endurance, and spoke with James **. He was very informative and explained in detail the Extended Vehicle Service Plan regarding my 2005 Toyota RAV4. My plan is to keep driving my car until I decide it becomes time to trade it in for a new vehicle.
Hi Dianne! Thank you for taking the time to share your positive experience with Endurance! We're thrilled to hear that James provided you with detailed and helpful information about your coverage plan for your 2005 Toyota RAV4. We are excited to have you with us and are eager to support your vehicle needs. If you ever need further assistance or have more questions, please feel free to reach out to us.
- The Endurance Team
Reviewed May 23, 2025
My vehicle warranty had lapsed and it became essential to find a reliable plan. Endurance's visibility was a major factor in my decision since their advertisements appeared often when I sought options.
Throughout my sign-up, I was impressed by the efficiency and professionalism of the sales agent. He provided answers promptly and exhibited a professional demeanor, making the process straightforward. Overall, the sign-up process was smooth, leaving me satisfied and willing to recommend Endurance to others.
Hi Alan! Thank you for your thoughtful review and for choosing Endurance. We're happy to hear that our visibility and customer service team positively impacted your decision. It's always our aim to ensure the sign-up experience is smooth and satisfying, and it's rewarding to know we succeeded. Your willingness to recommend us is the highest compliment, and we're fortunate to have gained your trust. If you ever need further assistance, please feel free to reach out.
- Endurance
Reviewed May 23, 2025
I saw Endurance Auto Warranty on advertisements, brochures, and possibly social media like Facebook or radio and what initially drew me to choose Endurance over competitors like CarShield was a mix of curiosity and the materials they provided, such as brochures sent through the mail. When I signed up, the customer service was relatively satisfactory, perhaps a 9 out of 10 if I had to rate it.
For me, the peace of mind that Endurance Auto Warranty offers by covering potential vehicle issues is the primary benefit, ensuring that I feel secure about unforeseen car troubles.
Overall, my experience signing up with Endurance has been positive.
Hi Ronald! Thank you for sharing your experience with us! We are thrilled to hear that our brochures and materials helped guide your decision to choose Endurance. It's great to know that you feel secure with the peace of mind our coverage provides. Should you need any further assistance or have questions in the future, please don't hesitate to reach out to us.
- The Endurance Team
Reviewed May 23, 2025
I liked that Endurance has a solid reputation in the industry. When I signed up, the sales agent I spoke with was very knowledgeable and helpful, ensuring the process went smoothly. I had done extensive research beforehand, so there weren't any surprises in terms of the coverage offered. However, one aspect I didn't particularly enjoy was the 30-day waiting period coupled with 1,000 miles of driving before the coverage kicks in. I would have preferred a shorter waiting time, especially regarding the mileage requirement. Despite this, my overall experience during the phone call was positive, and I would rate it a 4 out of 5.
Hi Harry! Thank you for sharing your thoughts with us. We're happy to hear that you found our sales agent knowledgeable and helpful during the sign-up process. We strive to ensure a seamless experience for all our customers.
While we've noted your feedback regarding the 30-day and 1,000-mile waiting period, please know that this is in place to protect all policyholders equally. Your suggestion is important to us, and we'll take it into consideration for the future.
If you have any questions or need any assistance, we are here to help!
- The Endurance Team
Reviewed May 23, 2025
I got a paid-off policy with Endurance on my wife's car, and the original warranty that came with my truck expired not because of the mileage but due to time, as I purchased it in 2019. Consequently, I needed a reliable warranty provider, and I knew from my previous experience that Endurance offered excellent coverage for more at a competitive price compared to others.
The customer service at Endurance was commendable. I was out of town for work, and the representative was understanding about the updated mileage requirement. He wasn't relentless or pushy, allowing me to provide the exact mileage at a convenient time without pressure. Occasionally, I would receive a friendly reminder text, but it was never intrusive. Overall, my re-joining experience with Endurance has been positive.
Hi Willie! Thank you for sharing your experience with us! We’re thrilled to hear that you're pleased with our customer service and coverage options. Your satisfaction in knowing that the representative handled your questions smoothly means a lot to us. If you ever need assistance or have any questions, please feel free to reach out at any time. Welcome back to Endurance—your trust is greatly appreciated!
- The Endurance Team
Reviewed May 23, 2025
A friend with a similar truck recommended Endurance and I wasn't sure at first, but the idea of having warranty coverage seemed appealing, and it made sense to look into it further. I learned about Endurance from looking up options online, and after a bit of thinking, I ended up choosing them.
The process of signing up was straightforward, though it did take a while. The representative was persistent, which was a bit overwhelming since I wasn't financially ready at the time to pay the initial cost. Despite the pushy tactics, she was polite, and I understood she was doing her job. Ultimately, I decided to go through with it.
If a friend were to ask me about Endurance, I'd recommend them. So far, my experience with signing up has been positive despite the pushy sales tactic, as the representative was friendly and helpful. If rating this part of my experience out of five stars, I'd go with a five. It was an alright experience overall, and I appreciate the support I received during the sign-up.
Hi Miguel! We're happy to hear that you had a positive experience signing up for coverage with Endurance. We're glad our representative’s politeness helped steer you through the process despite any pressures. It's particularly rewarding to know our commitment translated into a five-star rating in your eyes! If you need further information or assistance, please don't hesitate to reach out. We are here to help!
- The Endurance Team
Reviewed May 23, 2025
My experience with Endurance has been excellent. The customer service was particularly noteworthy. I called twice and believe I spoke to a lady who was very helpful and polite. Endurance was recommended by me to my sister as well, who had her vehicle's warranty expired. Overall, I'm very satisfied with Endurance’s service and would confidently recommend them to others.
Hi Wendy! Thank you for the kind words and for choosing Endurance! We’re thrilled to hear about your excellent experience with our customer service team and are happy that you found our assistance helpful and polite. Your confidence in recommending us to your sister means a lot to us. If you ever need further assistance, please feel free to reach out. We're always here to help!
- The Endurance Team
Reviewed May 22, 2025
I purchased an older car with many bells and whistles, and while I was nervous about it, I thought I’d make a wise decision by getting a car warranty. I signed up online but never received the information they said I’d receive. I downloaded the app, and after reviewing the documents included in that, I realized the coverage wasn’t what I thought I had signed up for. So I call and spend no less than 4 hours on the phone, continually reiterating my need for comprehensive coverage precisely because I was buying an older vehicle in which I had limited information about. The girl I spoke with was nice but clueless, and the whole thing felt like, forgive the pun, but an exercise in endurance on my part. I wound up with a plan I was satisfied with, but unfortunately it voids my older contract and my wait period has to begin again.
Roughly 15 days after my newest waiting period ended, my car began making a noise- not constant, and so faint you could only hear it with the radio off. We thought perhaps it needed new tires, but took it in to a licensed service provider to be safe. It was diagnosed with needing struts and a wheel bearing. I verified those were covered in my contract and much to my delight and surprise, they were. I patted myself on the back for that dreadfully long phone call upping my coverage! But wait…My mechanic called Endurance and was told those were regular wear and tear items and my claim was denied. Since I was literally looking at the contract, and this denial surprised him too, he advised me to call about it myself. While I also was told my claim was being denied, I was given a different reason. Endurance denied my claim, stating it was pre existing.
The problem with this, is on an older vehicle, almost anything could be considered pre existing. Rarely does anything go from good to bad in a day. Secondly, nobody demanded an inspection beforehand, nor does the contract note any sort of timelines next to each covered service (such as must have Endurance for a year before we cover struts, or must use us for six months before we cover a wheel bearing.) All the customer has to go on is what you are being told is covered, only to find out they’re still denying your claim based on a formula only they are privy to. If you sign up for health insurance and unknowingly have cancer, it cannot be pre existing. If there’s no record, how can it be proven you were aware? Just as in this case, my vehicle drove great, had a clean Carfax, and an inspection at the dealer who sold it to me.
I had no way of knowing these parts were going bad, but Endurance found a loophole to get out of paying the claim, and ran with it, despite my having the biggest, most comprehensive coverage they offer. Adding insult to injury, the script-reading customer service agent delivering this bad news, showed me their idea of world-class service, by telling me she could hook me up with one of their partners for financing the repair. You know, so I can get hit with interest and finance charges on top of paying for the repair myself, while also paying Endurance for absolutely nothing. So I emailed them to let them know that I think they’re a scam and will be doing exactly what I’m doing now with this review, and they said how sorry they were and after reviewing my claim, they wanted me to call for assistance. There’s some back and forth here because I don’t want to call and sit on hold forever again unless they’re actually going to help me.
Yet they refuse to give any details in writing whatsoever. Finally I give in, only to learn not one thing has changed. They’re still denying my claim and offer nothing new. For fun, I emailed them yet again to tell them how unbelievable it was that they email an already ticked off customer and demand they call, only to give them the same exact bad news a second time. Guess what? They emailed me back and asked me to call again! It’s actually comical they care so little. I think my case pretty much disqualifies two of the most recent commercials I’ve seen from Endurance. The one where they discuss filing a claim right after their wait period ended and having no problems whatsoever, and the one where Danica asks, “Who’s going to pay for your next car repair? You or Endurance?” Well, unless you’re just a seriously lucky person, I can assure you, it isn’t going to be Endurance.
Hi Crystal. Thank you for taking the time to share your detailed experience with us. We sincerely apologize for the challenges you have faced and the frustration surrounding your claim. While we aim to provide comprehensive coverage and exceptional service, it is clear that we haven't met your expectations in this instance. We are truly sorry for the confusion and inconvenience caused by the discrepancies in your coverage terms and claim handling.
Your feedback highlights the areas where we need improvement, particularly in communication and transparency with our coverages. We'd appreciate another opportunity to address your ongoing concerns and review your claim in a timely and corrective manner. Please feel free to reach out to our team directly via feedback@endurancedirect.com, so we can delve deeper into resolving this situation efficiently.
We sincerely aim to regain your trust and demonstrate the values Endurance stands by: real-world support and intuitive assistance. Thank you for your fortitude in reaching out and expressing these significant issues.
Sincerely,The Endurance Team
Reviewed May 22, 2025
I purchased the warranty for my 2018 Suburban. 3 months later while on vacation, the transmission went out. Had it towed to dealership 150 miles from home. Endurance representative went to dealership. Acknowledged transmission failure and took pix of vehicle. Claim was denied because the vehicle had 3 bumper stickers on it from my business, claimed it was a commercial vehicle. I appealed with email per policy and was totally ghosted. No one ever contacted me and when I called to determine status, was told over a 4 month period that my appeal was still in the review process. I did get 3 calls a day for 5 months telling me my payments were overdue.
We're sorry to hear about your experience and the frustration you have faced with your claim. The situation you've described is not what we aim to deliver, and it's important for us to address issues like these seriously. We apologize for the challenges you've encountered in resolving your claim. Please give us another opportunity to make things right by emailing us at feedback@endurancedirect.com. Rest assured, we'll investigate proactively and work towards finding a satisfactory resolution. Thank you for bringing this to our attention.
Sincerely,The Endurance Team
Reviewed May 22, 2025
I totaled my E250 Mercedes Benz 2 weeks ago. The agent I spoke with was extremely customer service oriented, knowledgeable, and knew every necessary steps to transfer my warranty to my new car. He provided excellent customer service. Once we were finished with the call I had a much greater sense of the warranty.
Hi Lauri! Thank you for sharing your positive experience with us. We're happy to hear that our agent effectively managed the transfer process of your coverage plan and provided excellent customer service during your call. If you need any further assistance in the future, please feel free to reach out!
- The Endurance Team
Reviewed May 22, 2025
I have the luxury package on my 2019 ford Raptor. It has been about 6 months since warranty purchased. Transmission was slipping, took it to my Ford dealer (never been driven off road). Ford service department called endurance and was told fix is denied because of something called TSB which is a report the dealers use internally to have techs gain a heads up on what problem might be. They all do that and by saving time saves customers some money. I was traveling when I purchased plan, told salesman I would not be home when plan was to be sent for me to look over. I said just tell me if trans, motor, electronics were covered 100% and was told yes. Well folks they are not with this company. My service tech told me he had never had a warranty company turn down in a TSB bulletin or even for the repair I needed.
It has been almost 2 weeks I picked up my truck today and paid for my service with Ford paying part. Every work day for these weeks I have called Endurance asked for claims manager to discuss this and he has not returned a single call. His name is Parm, beware. The co will not give you his number or email. DO NOT Do Business WITH these guys, they lie and will not call you back. Good luck out there. Don **
Hi Don. Thank you for reaching out and providing us with your feedback. We sincerely apologize for the difficulties you've encountered with your claims and our communication process. Your situation concerns us greatly, and we'd like to offer direct support to try and resolve this issue for you more efficiently.
Please contact us at feedback@endurancedirect.com with your contract details so we can look into this more comprehensively and explore all available solutions. We value you as a customer and hope to regain your trust in our services.
Thank you for your patience and understanding,The Endurance Team
Reviewed May 22, 2025
What I was told by the representative for Endurance about the warranty program that I bought into is not what was actually represented or covered. I bought my package in September and then the following month I bought another package for my husband‘s truck. We had no problems. We’re paying each month no issues until April. My husband’s truck has a mechanical problem so we took the truck to the mechanic and lo and behold the problem with the truck wasn’t covered under his contract so all the money that I paid for this extended insurance I could’ve had in savings and paid cash for the problem with my husband‘s truck.
Next month, my car needs the PCV repaired and fuel injectors replaced and on behold, wouldn’t you know it of course naturally although I was paying for the top tier contract those two particular things were not covered so once again all the money that I paid to endurance I could’ve had in my savings and would be able to fix my car which I can’t because I paid cash $2600 to fix my husband‘s truck and being a military family and I’m on permanent disability from a disease that I didn’t ask to have so we are on a very tight budget and still have three children in college that were helping to pay for.
This did us zero good so I’m upset because what I was specifically told and I went over specific problems with an engine that could happen. Fuel injectors was one of them and was told that they were covered. I was lied to just manipulated into buying this contract and making this company more money. Congratulations. Hope they feel good about themselves so now I’m stuck with my car in the garage not able to run and I have to save up the $2200 is going to cost to fix it so basically the contract wasn’t worth the paper it was printed on.
Hi Tamara. We deeply apologize for the confusion and distress you've faced regarding your coverage plan. It is never our intention to mislead our valued customers. Ensuring accurate and comprehensive protection information is shared accurately is of utmost importance to us, and any discrepancy experienced contradicts our high standards.
Kindly contact our team at feedback@endurancedirect.com, supplying any details of your account, and we will escalate this issue with urgency. Thank you for your patience and understanding as we strive to address your concerns effectively.
Sincerely,The Endurance Team
Reviewed May 22, 2025
Updated on 06/25/2025: Not what advertised. I have been waiting since April for a reimbursement for a repair. No assistance or answer when calling.. They can’t provide or won’t provide solution. If I had known that not being service is not as advertised I would not have purchased the policy. I would not recommend purchasing this service.
Original: I would not recommend this company to anyone. I filed claim in early April and not been paid yet called several times and get same response under review. Nothing they advertise is accurate. Bunch of scammers.
Hi Larry. We sincerely apologize for the inconvenience and frustration you've experienced. Please understand this is not the quality of service we intend or pledge to our customers. We are committed to resolving your issue swiftly and delivering prompt assistance. If you could send your contract details and any documentation to our dedicated team at feedback@endurancedirect.com, we will investigate and expedite a solution. Your feedback profoundly impacts our improvement processes. We appreciate your patience and look forward to resolving this matter to your satisfaction. Thank you for voicing your concerns.
-The Endurance Team
Reviewed May 22, 2025
Kaitlyn was a very pleasant fresh of wind, as in her vibrant attitude sky rocketed with shimmer. You have a great person working for you. Give her a raise. I randomly came across an advertisement and I'm glad I choose Endurance.
Hi Garren! Thank you for sharing such positive feedback! We're happy to hear that Kaitlyn's vibrant attitude and exceptional service made a positive impression on you. Your review truly highlights her dedication and passion for helping customers. Should you need any assistance in the future, please don't hesitate to get in touch. We're always here to help!
- The Endurance Team
Reviewed May 22, 2025
I would like to know if I will receive a hard copy of my policy in the mail and if so how long should I wait to receive it. I was very pleased that I was able to get a policy with your company and the representative that took my call and told what it covered. Thank you very much.
Hi Vernon! Thank you for your review! We're thrilled to hear that you're pleased with your new coverage plan and the assistance you received from our representative. Yes, you should receive a hard copy of your policy typically within 7-10 business days in the mail. If you don’t receive it within that timeframe, please give us a call at (866) 432-4443 or email our team at feedback@endurancedirect.com so we can promptly assist you and ensure you receive the documentation you need in the format that works best for you. Thanks again, and welcome aboard!
-Endurance
Reviewed May 21, 2025
Buyers be aware! When I purchased this warranty for our car, I was told that except for normal wear and tear on the car, the policy will cover all other costs of repair with $100 deductible. I also was not told about exceptions! When a car camera needed to be replaced, they would not pay for programing it! Fine print in the contract that I was responsible to read, and salesman not ever bring the exceptions up during sales! I found a host of other exceptions that makes this warranty very expensive and not worthwhile.
Hi Shane. Thank you for sharing your experience. We're very sorry to learn about the difficulties you've encountered with the coverage specifics not being fully clear to you initially. It’s always our goal to ensure that terms are explicit and easy to understand.
We acknowledge the frustration of not being informed upfront about all the exclusions or the coverage for something like reprogramming a car camera. If there’s anything we can do to rectify your situation or if you need clarification on your plan's details, kindly contact us through feedback@endurancedirect.com and we would be happy to assist you.
Your insights for transparency in our process are truly appreciated as they help us improve our services and communications for all our valued customers. We aspire to settle this to your benefit.
Thank you,The Endurance Team
Reviewed May 21, 2025
Very polite and informative on policies. Worked with me on what I wanted covered due to the year of my Ford f150. Would recommend at least get a quote from them to anyone looking for a warranty.
Hi, Pamela. Thank you for recommending us in your review! We’re glad your experience with us was a great one. We look forward to protecting you and your Ford F150 for many years to come!
- Endurance
Reviewed May 21, 2025
I spoke to operator Kim from Missouri. She explained why Endurance is so important and the many benefits that are specific to Endurance auto warranty. She also explained you can go to a dealer and how it is so simple. She offered that when I didn't know about it. I thought I'd be charged way more. I think from now on I will go to a dealership! Because of how the policy works and they send someone out to check to see what you need, you wouldn't be taken advantage of because whomever they send out wouldn't say you need extra things that you don't!
Hi, Cheryl. We're happy to hear that Kim provided such a helpful experience by explaining the benefits and flexibility of Endurance. Having clarity about such details helps ease concerns and make informed decisions. If you have any questions, feel free to let us know. Thank you for placing your trust in our service!
- The Endurance Team
Reviewed May 21, 2025
Called for information about possible service and Courtney was so helpful. She gave me a clear understanding of my options and service references. Very pleasant experience. They are very easy to work with.
Hi Donna! We're glad to hear about your positive exchange with Courtney! We're thrilled that she was able to provide the guidance you needed and that working with us was a pleasant experience. If there's anything more we can assist you with, please feel free to reach out to our team at any time.
- Endurance
Reviewed May 21, 2025
I would like to commend manager, Gladys for assisting me today. She was kind, and thoroughly informative. Gladys made me feel like a valued customer. I appreciate Gladys and her great customer service.
Hi, Dana. Thank you for recommending on of our managers! We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- Endurance
Reviewed May 21, 2025
Doing seems to be a top-of-the-line I haven’t used it yet, but seems to have very great service. Are they quick acting gave me a quote. That was good. I thought it would be but compared to a lot of than I did compare they were right where it needed to be. See where we go from here.
Thanks for sharing your thoughts, Riley! It sounds like you had a positive first impression with the quote and our service so far. We hope we continue to meet your expectations. Feel free to reach out anytime if you need help or have questions!
- Endurance
Reviewed May 20, 2025
Thank you for your friendly and professional service. I am very thankful for the additional security for my vehicle. I have no regrets. I recommend Endurance Warranty for anyone who cares about the things they consider valuable.
Charmayne, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Reviewed May 20, 2025
Took me getting a notary to cancel this coverage. Paid premiums over year before I filed a claim. Never received my contract or ID card. Filed first claim which was denied. Said it was excluded in my contract. How am I supposed to know it is excluded if I have no contract? This company is a complete scam!!
Hi Rick, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.
Thank you, The Endurance Team
Reviewed May 20, 2025
Buyer beware! Please if you do business with this company, make sure you read the fine print and read between the lines to see what is not covered in your contract. They will find a loophole and you will be the one with the bill.
Hi Eric, thank you for sharing your experience. We understand how important it is to feel confident in your coverage, and we’re sorry to hear you’re feeling this way. Our goal is to be as transparent as possible, and we encourage all customers to review their contracts thoroughly. If you have any unresolved concerns or would like us to take another look at your claim, please feel free to contact us directly at feedback@endurancedirect.com. We’d appreciate the opportunity to help.
Thank you,The Endurance Team
Reviewed May 19, 2025
My AC went out this morning on my way to work. Endurance denied the claim. In 1 phone call, I was bounced from one operator to another. I spoke to 5 different people. I spent more than 4 hours dealing with these people. I was transferred from one rep tp another. Waste of time and money. Don't do it!!!! I'd like all my money back from both my vehicles.
We understand how a denied claim can cause stress, and we’re here to help. Please contact feedback@endurancedirect.com with your coverage plan number. We can review the situation together and find the best way to assist you moving forward.
Thank you,Endurance
Reviewed May 19, 2025
I felt the need for extra protection as my previous warranty had expired. My sign-up experience with Endurance was positive, primarily due to Joyce, who assisted me during the process. She explained everything clearly, making it easy for me to understand.
Although I haven't had the opportunity to file a claim yet, the assurance that Endurance provides makes me feel secure. The decision to go with Endurance was also influenced by a recommendation from someone I trust—my nurse, who's been with me for about eight years. She's had a positive experience with them for her older vehicle, and her word carried weight.
Overall, my experience so far suggests a promising relationship with Endurance Auto Warranty as long as both parties honor their commitments. I look forward to continued satisfaction, should I ever need their services, which certainly seem beneficial in case anything unexpected happens with my vehicle.
Thank you for choosing Endurance, and for sharing your experience with us, Johnny! We're thrilled to hear that Joyce provided you with excellent service and made the sign-up process simple and easy to understand. We're also happy to hear about your nurses positive experience with Endurance and appreciate her recommendation. We look forward to providing you both with excellent service for many years to come.
- Endurance
Reviewed May 19, 2025
I gave Endurance Auto Warranty another try after initially signing up around 2019 when I bought my car. It turned out my policy had expired, but they made the renewal process incredibly straightforward, and I found myself enrolled again without any hassle. The representative assisting me was excellent and communicated the policy details clearly. Although I never had to file a claim previously, it's reassuring to have the coverage, even if I never need to use it. Overall, my experience with Endurance has been fantastic, and I'm very satisfied with their service.
Thank you for sharing your positive experience, Michael! We’re thrilled that renewing your plan was straightforward and that you're satisfied with the assistance from our representative. We appreciate your kind words and are here anytime you need us.
- The Endurance Team
Reviewed May 19, 2025
I signed up with Endurance Auto Warranty but didn't know I needed to put 1,000 miles on my car just for a repair. This came as a surprise since the representative didn't mention this requirement. The person who set up my coverage provided all the necessary information about my full coverage but didn't answer any further questions, as I didn't really ask any. Despite these hiccups, I would commend Endurance a satisfactory rating because these are lessons learned for me as well.
I had an issue with my vehicle, involved in an incident with oil leaks and couldn't file a claim right away. I drove my car short of the 1,000-mile threshold, and I still need to find someone to fix the car once it meets the required mileage. Despite this, I found the pricing reasonable. For two vehicles, I pay approximately $130 per month each, totaling around $270, which I think is fair. The overall setup experience was decent and while not perfect, the value of the warranty seems adequate.
Hi Rodney! Thank you for sharing your experience with us and for providing a comprehensive review of your coverage setup with Endurance. We understand your surprise at the requirement in mileage before filing a claim, and we apologize for any inconvenience this may have caused. Our goal is to ensure our members are fully aware of all conditions associated with coverage.
We're glad to hear that despite this matter, you find our pricing reasonable and the overall experience satisfactory. Your feedback helps us enhance communication and service quality.
If there's anything further we can do for you to enhance your experience moving forward, please don't hesitate to reach out. We're here to help and are grateful to have you in the Endurance family!
-The Endurance Team
Reviewed May 19, 2025
A close friend, akin to family, had a positive experience with Endurance Auto Warranty's policy, especially when their vehicle needed an $8,000 transmission repair. This peace of mind was precisely what I was seeking. While signing up, some warranty companies passed me between agents for pricing information, making the process feel like a hard sell. In contrast, with Endurance, the initial representative provided all the necessary details and pricing seamlessly. It was a more straightforward and supportive experience.
Since my husband used to handle vehicle-related issues and I'm stepping into these responsibilities now due to his health, it's been reassuring to have a reliable warranty. Our car, a 2022 model, is our connection to mobility as we age, especially as travel has become limited for us. Endurance offered a straightforward signup process. I promptly received my contract and appreciated instructions to keep a copy in the glove compartment — an important point by the customer service team.
Hi Jo Ann! Thank you for sharing your positive experience! It's great to hear that the signup process with Endurance was seamless and supportive during a time when reliable coverage is so valued, especially transitioning into car responsibilities. We're glad your vehicle provides the mobility you cherish and that our comprehensive service and customer care met your needs. Please don't hesitate to reach out if you need any assistance in the future!
- The Endurance Team
Reviewed May 19, 2025
Endurance offered the best deal for the vehicle we wanted to cover. Even though it's a new policy and we haven't used it yet, the signing up process was a bit lengthy due to a phone conversation, but we were pleased to receive some discounts, and the representative was very nice.
As for the cost and coverage, we agreed to the terms and found them satisfactory. The customer service proved to be helpful when we initially forgot to ask for the veteran's discount. Upon calling them back, we were able to secure it, which was a pleasant experience.
We are happy with Endurance so far. Based on my initial purchasing experience, I would recommend them.
Hi, Mary. Thank you for recommending us in your review! We’re glad your experience with our customer service team was a great one.
- Endurance
Reviewed May 19, 2025
Endurance covers our 2007 BMW. Unfortunately, my experience has been far from satisfactory. We were told by a salesman named Greg that as long as the BMW met a 30-day ownership requirement and exceeded 1,000 miles, repairs would only ever cost us a $100 deductible per visit, regardless of the number of repairs. However, this has not been the case.
Things initially seemed fine, but when my son experienced a car issue involving check engine and tire warnings, more complications arose. Despite our initial understanding, Endurance has been a nightmare to deal with. Upon taking the vehicle to BMW, I was instructed to pay between $800 to $1,000 out of pocket for a transmission fluid issue, as Endurance would only cover up to $2,100. Further, the policy was supposed to cover rental cars if needed during repairs, yet this hasn't been true as the claim adjustor confirmed they won’t cover such expenses.
Moreover, with Greg's assurance, we believed tires and other essentials were covered but later were told otherwise. His failure to return my emails has only heightened my frustration, as clearly indicated the issues might be coming back to him. Countless attempts at communicating with Endurance left me bouncing between various agencies receiving little to no resolution. I expected Endurance to handle my son's car repair with only the agreed upon out-of-pocket expense, and this warranty plan clearly fell short of that promise.
Throughout this entire ordeal, not only was I incommunicado with Greg, who has gone radio silent, but I was also served rude service through a back-and-forth patience-testing encounter with third-party reps who employ stalling tactics. It's an understatement to specify how dissatisfied and upset I am with this process. I absolutely wouldn’t recommend Endurance Auto Warranty based on this disheartening experience.
Hi, John. We’re sorry to hear about your experience and understand your frustration. Our goal is to provide quality service and resolve claims fairly. We regret that this situation was not handled to your satisfaction. To assist you further, please contact us at feedback@endurancedirect.com with your details, and we’ll review your case and work to address your concerns.
Thank you,The Endurance Team
Reviewed May 19, 2025
My vehicle warranty is running out soon. Initially, I was a bit skeptical about trying another warranty service, given some mixed experiences. Although I've had CarShield before without any direct issues personally, my grandson experienced troubles back when his car faced problems—this history made me cautious. Thus, I switched, understanding trust is key, and when claims arise, you want that assurance they will be addressed promptly.
The sales agent who assisted me was quite knowledgeable and did an exceptional job explaining the policy. Compared to my past experience with CarShield, I appreciate that Endurance Auto Warranty promised transparency and the possibility of a refund if the service isn’t satisfactory. Such commitments from them instilled confidence in me. I remember seeking a cost-efficient service as well, especially since I now pay $124 per month with Endurance, up from my previous $89 with CarShield. As a person on a fixed income post-major surgery, managing added costs is crucial, and receiving meaningful value is just as important.
I haven’t encountered operational problems with my vehicle yet, which is great, considering my travels between Mississippi and New Orleans. I do expect that Endurance will uphold their word on coverage whenever an issue arises. The agent assured me they stand by their terms, although they don’t provide immediate perks like oil changes or tire rotations. At this point, my aim is to see if the service aligns with my needs since my belief is all about actions speaking louder than promises.
Even though this was ultimately just a precautionary step, it's vital to me that Endurance equals or even surpasses both the clarity and the support initial discussion reflected, should a claim ever be necessary. As for any final thoughts, having the initial interactions positively affirmed that Endurance is intent on delivering on their commitments. My experience thus far suggests they intend to uphold their vows, which provides some assurance.
We appreciate you sharing your journey with Endurance, Monica. It's great to hear you felt informed, confident, and secure about your coverage during your travels. Your experience underscores our commitment to meet those standards. Thank you for choosing us, and please do not hesitate to reach out if you need assistance in the future.
- The Endurance Team
Reviewed May 19, 2025
My son cautioned against using another provider I had seen in commercials and strongly recommended Endurance instead.
The agent I spoke with during sign-up was quite pleasant and amiable. She explained certain details to me, such as not having to worry about payments beyond the initial 1,000 miles. This reassurance convinced me it was a good decision to have the warranty as a safety net.
Nevertheless, the pace of our conversation felt rushed, leaving me little time to ask any lingering questions before we moved on. I've since received the lengthy contract via email, which I've been reviewing gradually.
In summary, while the service was useful and efficiently managed, I would recommend that customer representatives speak a bit slower to facilitate better understandings—and leave space for real-time questions. For this initial experience and interaction with Endurance Auto Warranty, I felt content enough to rate it highly.
Thank you for sharing your experience with us, Diane. We are delighted to hear that the kindness and amiability of our agent reassured you about choosing us. Your feedback regarding the pace of the conversation is valuable. We aim to provide clear and adequate time for all questions so we'll be sure to share this feedback with our team. If you have any further questions while reviewing the contract, please feel free to contact us anytime. We're thrilled that you've found value in our service and appreciate your high rating!
- The Endurance Team
Reviewed May 19, 2025
Endurance gives me a sense of security, which I appreciate. I've had them before, however I'm now finding the cost high, as I pay more for Endurance compared to my regular car insurance. That aspect has been somewhat frustrating.
There was a time when I attempted to make a claim, but I was told I needed my car to have at least 1,000 miles before any action could be taken. Consequently, I ended up paying $1,400 on my own. I hope for better coverage with future issues.
As for customer service, the team was excellent—helpful and accommodating throughout the purchase process. Overall, I'd say I'm somewhat satisfied with Endurance.
Hi, Kathryn. Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're glad to hear that Endurance has provided you with a sense of security and that our team delivered helpful service during your purchase. That said, we understand your concerns about cost and your previous claims experience.
If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.
Thank you, The Endurance Team
Reviewed May 19, 2025
My brother-in-law and several other family members have used Endurance, and maybe six people I know closely all told me to go with Endurance. So, I didn't hesitate. I called them and the signup process was straightforward and efficient, which made it an easy decision for me. Their customer service was clear and concise, providing details about the bumper-to-bumper coverage, including aspects like the electrical and powertrain systems.
When it came time for enrollment, I just had to provide basics like my vehicle's VIN number and mileage. In turn, they gave me a very reasonable price quote for 100,000 miles, which I found quite impressive.
If anyone were to ask me about Endurance Auto Warranty, I would tell them it’s a hassle-free process.
Thank you so much for sharing your experience, Joseph! We're thrilled to hear that your family recommended Endurance and that the process was smooth and straightforward for you. It’s great to know our team delivered clear information and a hassle-free enrollment. That’s exactly what we aim for.
We appreciate your trust in us and look forward to continuing to provide you with reliable protection and peace of mind on the road. If you ever need support or have questions, we’re just a call away!
- Endurance
Reviewed May 19, 2025
Endurance was recommended by friends and when I spoke to the representative, she was fantastic. She had an impressive understanding of the product and explained every detail of the process. I was initially seeking full coverage, and I'm glad to say that it met my needs perfectly.
Her extensive product knowledge truly stood out to me. If I were to share my experience, I'd tell others that Endurance offers a great deal—definitely worth considering if you want thorough coverage.
While I haven't filed any claims yet, I was given a clear timeline on when I can start using the service. The pricing, customer service, and overall experience have all been top-notch. If you're looking into auto warranties, I'd certainly recommend giving Endurance a try.
Thank you for the kind words and thoughtful feedback, Mario! We're so glad your experience with our representative stood out and that you felt confident in the coverage you received. It’s our goal to make sure every customer feels informed and supported from day one.
Even though you haven’t needed to file a claim yet, we’re here for you when you do—and it’s great to hear that everything from pricing to service has met your expectations. Thanks again for recommending us!
- Endurance
Reviewed May 19, 2025
Without mincing words, ENDURANCE is the best amongst other competitors. They respond on time in a timely manner. When I got them, others try to reduce the subscription but did not fall into temptation to cancel or reverse the contract or demand for refund because they are still the best and first among equals.
We truly appreciate your confidence in Endurance, Christine! It means a lot to hear that you’ve had such a positive experience and chose to stick with us despite other offers. We're proud to provide fast, reliable service and coverage you can count on. Thanks for putting your trust in us!
- Endurance
Reviewed May 19, 2025
Luis ** was excellent! Through the entire process I knew that Luis was working to provide me with the very best policy Endurance could provide. In the end I purchased a policy with the mileage coverage I needed. At the same time I also purchased a policy from Endurance for my wife's car. Luis provided me with good prices for both and an excellent payment plan. Good shopping, Art, in lovely Star, ID.
Thank you for the kind words, Art! We’re so glad to hear that our team provided you with exceptional service and helped you find the right coverage for both vehicles. We’ll be sure to pass along your praise! Wishing you and your wife peace of mind on the road ahead!
- Endurance
Reviewed May 19, 2025
I bought a used car and decided to go for a bumper-to-bumper auto warranty with Endurance. The sign-up process was straightforward and didn't take more than half an hour. The representative was incredibly informative and answered all my questions, which made the entire experience smooth and pleasant.
I’d definitely suggest people to reach out to Endurance. Although I haven't had the chance to use the warranty yet, my initial experience was very positive. Overall, I'd rate the service highly, feeling especially pleased with the assistance I received from the staff. I opted for this coverage based on what the car needed, and so far, I'm satisfied with my decision.
Thanks for sharing your experience and for recommending Endurance, Glenn! We're glad to hear the sign-up process was quick and that our team was helpful in answering your questions. It’s great that you found a plan that fits your car’s needs, and we’re here whenever you need us. Wishing you worry-free driving ahead!
- Endurance
Reviewed May 19, 2025
After I figured it was time for me to have some protection, I signed up with endurance auto warranty. It seemed like a reasonable choice when I went through the available options—it almost felt like I just picked one out of a hat. When it came to dealing with their sales agent, they treated me well enough to get me signed up smoothly. One thing that's sticking with me is the wait for my documents showing that I really have endurance, as I haven't received them yet. As for my overall experience, I'd rate it a solid four based on how I felt about the treatment and coverage options shared with me.
Thanks for your feedback, Gordon! We’re glad to hear the sign-up process went smoothly and that you felt well taken care of by our team. We understand how important it is to have your documents in hand. If you still haven’t received them, feel free to give us a call and we’ll make sure everything gets to you promptly. We appreciate your trust in Endurance and look forward to delivering the protection you signed up for!
- Endurance
Reviewed May 18, 2025
I’ve been seeing various warranty advertisements on television, including those for Endurance itself. When I decided to get a warranty for my new used car, I conducted some research and consulted with the dealership to verify if they recommended Endurance. Their positive feedback played a crucial role in my decision.
One aspect that truly stood out to me was how accommodating Endurance was regarding my financial situation. As a retiree on Social Security, affordability is a significant concern for me, and their willingness to work with me on the price was instrumental in my final choice.
Overall, my experience with Endurance has been exceptional. Even after reconsidering my initial decision, they offered a revised, more affordable pricing option. I am awaiting the warranty paperwork in the mail and would feel more content once I have it in hand.
Thank you for sharing your experienc, Frank! We're honored that both your research and your dealership pointed you in our direction. We're especially glad to hear that our team could work with you to find a plan that fits your budget. If your paperwork hasn’t arrived yet, don’t hesitate to reach out. We’ll make sure you get everything you need. We're here for you every mile of the way!
- Endurance
Reviewed May 18, 2025
Josie, the representative I spoke with, truly stood out. Her ability to explain everything in simple terms was impressive. She wasn't at all pushy, providing all the necessary details at my pace, which made my decision to sign up much easier. I initially had no clue about car warranties. I had just seen it on TV. But Josie's kindness and professionalism made all the difference.
However, I did encounter an issue with my mileage being questioned. Despite several checks confirming my car's mileage, doubts were still raised about its accuracy, which was frustrating. I assure you; I'm being honest! It's been a bit disheartening to have to defend myself, as I'm truthful about my car's history.
Aside from that, my experience with Endurance has been positive. Josie's excellent service played a pivotal role in my choice to select Endurance. The price she offered was competitive, especially with the discount she managed to secure for me. Although it's a financial stretch following my husband's recent passing, maintaining this warranty is a priority to ensure the reliability of my vehicle.
Overall, I would definitely recommend Endurance due to the effective communication and sincere support I received from Josie.
Thank you so much for recommending us and for sharing your experience, Barbara. We're so sorry for your loss and appreciate you trusting us during this time. We're glad Josie made things easier, she truly represents the care we aim to provide.
We apologize for the mileage issue and understand how frustrating that must’ve been. If anything’s still unresolved, we're here to help. We're grateful to support you and your vehicle with the protection and peace of mind you deserve.
- Endurance
Reviewed May 18, 2025
I bought a used 2021 Nissan and the original warranty had already expired. Although I was recommended a couple of companies, Endurance seemed experienced and trustworthy, making them my top choice.
Throughout the process of setting up the warranty, I found their staff to be encouraging, positive, and courteous. While I don't remember the details of every conversation, the representatives have always been professional and efficient, making the sign-up process straightforward. I selected full coverage, which was easy to arrange with the help of an accommodating representative.
If a friend or family member asked about my experience with Endurance, I would highly recommend them. Setting the service up was seamless, and the service personnel displayed professionalism that leaves me hopeful future interactions, if needed, will be just as smooth.
Another aspect I appreciated was the pricing. Compared to other companies I’ve come across, Endurance’s rates are somewhat lower, making them an attractive and economical choice.
Thank you for sharing your experience, Steven! We're glad Endurance stood out as a trustworthy choice for your 2021 Nissan. It’s great to hear our team made the process smooth and professional, and that our pricing worked well for you. We appreciate your recommendation and look forward to supporting you whenever you need us!
- Endurance
Reviewed May 18, 2025
After considering several options, I signed up with both Endurance Auto Warranty and CarShield. I heard about both through online searches, I filled out forms, and received calls from both on the same day. Ultimately, I chose Endurance because their coverage appeared to be more comprehensive, even though CarShield was half the price.
To date, I haven't used the warranty service, which is a bit concerning because I've read reports about them both not paying out. I was informed that when a claim is needed, the information is provided directly to the mechanic, and they communicate with Endurance on my behalf, which offers some reassurance.
Regarding customer service, I haven't had much interaction beyond the initial purchase. The representative I spoke with was knowledgeable and made the purchase process smooth. However, without having made a claim, I can't fully vouch for the service. My primary reason for obtaining the coverage was for added peace of mind in case anything happens.
Overall, I'd give my experience a moderate rating, as I've yet to make a claim. This seems to be the key aspect where the real value lies. Nonetheless, I had a positive initial setup experience and am using the warranty primarily for its insurance aspects.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed May 18, 2025
My 2016 Chrysler Town and Country is 10 years old, so protecting it with a warranty seemed like a good move. I stumbled upon Endurance through a commercial featuring Danica Patrick, which caught my attention.
For my interactions, I opted for contacting them over the phone. The representative I worked with was highly knowledgeable and went out of her way to assist me, which left a positive impression. I managed to activate my coverage the same day without the need for follow-up calls.
Overall, if a friend or family member were to ask about the process, I'd tell them it was quick and easy. From setting up the coverage to the quality of service I received, my experience deserves a top rating. I felt the pricing was fair, and I’m confident in recommending Endurance based on my experience.
Thanks so much for sharing your experience, John! We’re thrilled to hear our commercial caught your eye and that our team made the process quick and easy for you. Your trust means a lot, and we appreciate your recommendation. Here’s to many more miles of worry-free driving with Endurance!
- The Endurance Team
Reviewed May 18, 2025
I was keen on acquiring full coverage for peace of mind, and that's exactly what I found with Endurance, as they catered to the comprehensive coverage requirement I had. The terms mentioned were a 30 days or 1,000 miles stipulation before filing a claim, which seemed reasonable.
What stood out to me was the associate who assisted with the sign-up process. He was not only helpful but took the time to explain different plans and why choosing Endurance would be beneficial. This personalized attention really elevated the customer experience for me. When friends or colleagues ask about it, I confidently say the registration process was effortless.
Overall, I'm satisfied with the level of service and coverage provided by Endurance.
Thank you for sharing your wonderful experience with Endurance, John! We're thrilled to hear that you found our coverage tailored to your needs and received exceptional service during the sign-up process. Should your friends or colleagues have questions, we're here to assist them too. Your satisfaction remains our top priority, and we look forward to ensuring our services continue to meet your expectations.
- The Endurance Team
Reviewed May 18, 2025
I saw Endurance advertised on TV and I was under the impression that they were the ones that my dealership took but upon visiting my dealership, I learned they no longer work with them due to past issues with some customers. The purchasing process with Endurance was smooth, with no problems in securing the coverage. However, discovering the lack of local acceptance meant I had to cancel the policy; traveling to Sarasota, 30 to 45 minutes away, for service wasn't practical for me. Thankfully, the cancellation process was straightforward and handled efficiently.
The coverage from Endurance mirrored what my dealership offered, but since they wouldn’t accept the Endurance warranty, it didn't benefit me. All in all, while the product itself might have been fine, I couldn't utilize it as intended.
Thank you for sharing your experience with Endurance, Danny. We value your feedback and are glad to hear that the purchase process went smoothly and effortlessly. However, we're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meetexpectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback.
Sincerely, The Endurance Team
Reviewed May 18, 2025
I went with Endurance Auto Warranty again after a previous stint with them left me quite dissatisfied. Initially, when I had Endurance on my Lexus, I was disappointed as they opted for aftermarket products rather than the genuine Lexus parts that my car required. This led to significant out-of-pocket expenses since their coverage didn't meet my expectations when needed.
The journey back to Endurance happened because I found myself entangled between different warranty providers who seemed to work in tandem under different names, a confusing switch-out situation that led me to Omega Auto Care. I eventually realized that even though I tried another provider, they, too, wouldn't cover repairs with the original manufacturer parts, pushing me back towards Endurance.
Once back in contact with Endurance, I made sure to question if they would indeed use the original parts specified by the car manufacturer if a claim arises. Although I haven’t yet called in a claim for my Mercedes under the new policy, so for now it's a waiting game to validate those assurances. The sign-up process was pleasant as the representative was courteous and patient, making me feel valued, though ultimately real satisfaction hinges on how well they handle any upcoming claims.
Conclusively, while my prior experience wasn't the best, the competitive pricing and the service during re-signup gave me enough reason along with a bit of hope, to give Endurance another chance.
Thank you for sharing your experience with us, Linda. We appreciate your decision to give Endurance another chance and acknowledge the concerns you had previously. We're here to support you, and should any issues arise with your new plan, our team is ready to assist in ensuring your Mercedes repairs align with your expectations. Thank you for trusting us with your vehicle coverage, and we hope to provide a satisfactory experience moving forward.
- The Endurance Team
Reviewed May 18, 2025
I opted for Endurance Auto Warranty for my coverage needs. My experience with them has been primarily positive. Recently, I needed a part change, and they replaced it with a refurbished one. Initially, I wasn't thrilled about getting a refurbished part since my car has a lot of miles, but it ended up working fine. I figured if there were issues, I’d address them, but thankfully, everything's running smoothly.
What impressed me the most was the level of professionalism from their staff. From the moment I call in to when I'm redirected to different departments, everyone's been incredibly professional, which makes the experience quite pleasant. I often recommend Endurance to others, especially on BMW forums where people share mixed reviews, but many, like me, have had help from Endurance.
There was a delay when waiting for the part due to needing to coordinate with the dealership and the timing of receiving a refurbished replacement. I was able to continue driving cautiously, but the wait was the only downside. Nevertheless, Endurance was responsive and took care of the situation.
Hi Linda! Thank you for taking the time to share your positive experience with us! We're happy to hear that you have appreciated the professionalism of our staff and that your Endurance coverage has been supportive during your recent repairs. We understand the inconvenience a delay can cause and appreciate your patience while we coordinated the replacement process. We greatly value your recommendation to others and we're here for you and anyone else should further assistance be needed.
- The Endurance Team
Reviewed May 18, 2025
With my car being a 2014 model and having around 93,000 miles, replacing it wasn't an option, so I started looking for an extended warranty to cover future repairs. I first noticed Endurance on TV, and after reaching out, I was impressed by the representative who worked to secure coverage at a price I could afford.
Initially, I was under the impression that I'd receive full coverage, something like a bumper-to-bumper deal. However, I expected to receive a card to confirm my policy but haven't gotten one yet. I mentioned this to the company; they communicated via email, and perhaps it’s been sent there. Aside from this, the entire sign-up process with Endurance has been smooth. I'd rate my general experience a 5 for the simplicity and helpfulness of the service provided. However, I'd rate their customer service experience a 4, and receiving my card would bump this to a full 5.
Thank you for sharing your experience, Susan! We're glad to hear the sign-up process was smooth and that our representative was helpful in finding coverage that fit your budget. Your feedback is valuable, and we’re here to ensure your experience continues to be the best.
- The Endurance Team
Reviewed May 18, 2025
I was looking for extra security for my car, and looked at different places to see who offers the best for what I need. I saw Endurance advertised on TV and decided on them. I spoke to a representative who helped guide me through the process. I was specifically interested in full coverage and ended up obtaining powertrain coverage. If a friend asked me about Endurance, I'd definitely recommend giving it a try. I received excellent customer service when signing up, and the cost seemed reasonable. Overall, I was happy with my choice of Endurance Auto Warranty, particularly since it covers my Cadillac SUV.
Thanks for sharing your experience, Ernestine! We’re glad our team could help you find the right coverage for your Cadillac SUV and that you felt supported throughout the process. It means a lot that you’d recommend Endurance to friends. If you ever need anything else, we’re here to help!
- Endurance
Reviewed May 18, 2025
Coverage was quoted at a particular price then billed at a higher price. Customer service corrected it immediately and is sending me a new contract. I haven’t received it yet but I expect it to be correct this time. No hassle, no arguments. Very friendly and professional. There is really not much to say in addition other than I can see why you are rated number one at this point in time.
Thank you for sharing your experience, Bob! We’re glad our customer service team quickly resolved the billing issue and is sending you the corrected contract. It’s great to hear the process was hassle-free and professional. We appreciate your trust and kind words about our rating!
- Endurance
Reviewed May 18, 2025
They lie and do not do what they claim. They will find some little reason to deny every claim. Can’t have handwritten receipts, must keep all receipts from oil changes. Never pay for anything! Stay away!
Hi, Jean. We understand how a denied claim can cause stress, and we’re here to help. Please contact feedback@endurancedirect.com with your coverage plan number. We can review the situation together and find the best way to assist you moving forward.
- Endurance
Reviewed May 18, 2025
The warranty I had from the dealership expired, and I didn't feel comfortable driving without coverage anymore. It's been a while since I owned a car—I have been leasing since 1995—and I'm not used to not having a warranty.
I chose Endurance after reading some positive reviews and learning that they were rated number one. Upon signing up over the phone, I had a great experience; the representative was excellent and answered all of my questions thoroughly. Although I haven't had to use the warranty yet, based on my enrollment experience, I feel positive about their service.
Thanks for sharing your experience, Michael! It’s great to hear that the sign-up process with Endurance was smooth and that the representative was so helpful. It makes a big difference to feel confident about your coverage, especially after not having it for a while. If you ever need anything or have questions about using your plan, please don't hesitate to reach out.
- Endurance
Reviewed May 17, 2025
Signing up with Endurance Auto Warranty was straightforward as my son and I spoke with an agent, and we completed the process without any issues. I would rate my experience at the top of the scale.
Thanks for sharing, Linda! We're glad to hear that signing up with Endurance was easy for you and your son, and that you had a top-notch experience. If you ever need anything else, feel free to reach out!
- Endurance
Reviewed May 17, 2025
I ultimately decided to opt for Endurance Auto Warranty due to my troublesome history with used cars. I previously owned two vehicles that unexpectedly broke down, one with engine failure and the other with drive train issues. These experiences left me wary and financially strained. So, when I purchased my current used car, I decided to look for a warranty to cover major repairs, should they arise.
When I first encountered a warranty offer from the dealership I bought my car from, I was skeptical because their approach felt pushy, and I didn't have time to research thoroughly. Searching on my own led me to discover Endurance, which seemed to be an honest and more reliable choice. The peace of mind I gained from having a warranty meant that I didn't have to worry about unexpected expenses or repairs right away.
The agent who helped me at Endurance was simply exceptional. He was patient, knowledgeable, and really cared about my needs. I liked his approach and his willingness to work with my financial constraints, allowing me to process the payment a day after inquiring. It was impressive to find a service representative who was so accommodating and understanding.
Although I haven't had a chance to utilize the warranty yet (and hope I won’t need to soon!), I have faith in the protection it provides. Speaking to others, I've received mixed reactions about warranties in general, but my early interactions with Endurance have been positive. While I remain cautious about future claims, I do feel prepared.
Additionally, exploring options for using warranty services such as Tire Kingdom, which doesn't accept third-party warranties after being acquired by Mavis, has been insightful. I’ve been advised that checking directly with the dealership or requesting a list of qualified technicians from Endurance are the best steps to ensure a smooth process.
Overall, I am satisfied with my choice and the customer service I've received from Endurance. I feel assured having a resource like Consumer Affairs to provide further assistance should I need it.
Hi Maryia! Thank you for sharing your detailed experience with Endurance. It's great to hear you're satisfied with the service so far, particularly the exceptional support from the agent who assisted you. We understand how important it is to feel secure in your car ownership with the added protection against potential repair costs.
Your skepticism about dealership warranty offers is entirely understood, and we're glad you found a more comfortable avenue with Endurance. It's reassuring to note the peace of mind you gained by having robust coverage for unexpected situations.
Should any uncertainties arise, or you wish for further guidance through a claim, please feel free to reach out to us! We are here to help!
-Endurance
Reviewed May 17, 2025
After much research, I chose Endurance Auto Warranty on the advice of some friends who recommended it. However, my experience hasn't been entirely seamless.
The main issue I encountered was with the claim process. When my vehicle required repairs, it took an unusually long time—7 days—to receive approval. This delay led to additional costs as I had to rent a car for almost 14 days, even though the coverage only includes 5 days for a rental. Additionally, Endurance's insistence on using their vendor prolonged the turnaround time for getting a replacement transmission. Their vendor shipped the transmission in 3 to 4 business days, while the repair shop could have obtained it within 2 days, further adding to rental costs.
Communication hurdles between Endurance, the repair shop, and myself caused additional delays. I had to spend hours on hold to verify if requested paperwork was received and note that paperwork submitted in the same email sometimes seemed overlooked.
Overall, although the repair costs were eventually covered, the delays and communication issues left me bearing an extra $700 in rental fees—a significant outlay. Improvements are needed in Endurance's approval process and communication to make avoiding prolonged out-of-pocket costs possible.
Hi Anthony! Thank you for sharing details about your experience with us. We apologize for the difficulties you faced during the claim process. We understand the impact this delay and the communication gaps had, especially with the rental car costs. Your feedback highlights crucial areas for improvement in our process efficiency and communication.
We are committed to resolving these issues. Please reach out to our team at feedback@endurancedirect.com with your claim information, so we can assist you further and explore potential solutions.
Your patience and input are greatly valued, as we aim to optimize the service for smoother experiences.
- The Endurance Team
Reviewed May 17, 2025
After a bit of research, I found myself going with Endurance Auto Warranty primarily because of their pervasive radio commercials. When I got in touch with them, the representative explained the coverage thoroughly. They informed me about a four-year loan with no interest and mentioned a 30-day waiting period before utilizing the service. However, after that initial conversation, I haven't heard back from them.
This interaction happened about two months ago, and since then, the only communication from them has been an email confirmation about the payment being received. I have their contact number from a printed document but haven't received a physical card, which I was expecting. Although I haven't yet verified with my regular car dealership about accepting Endurance, I'm confident they will, being a major dealer.
Despite the limited interaction post-sign-up, my initial contact with Endurance was satisfactory. Considering all aspects so far, including the customer service and the cost—and without comparing it to other companies—I trust what I’ve gathered and would rate them highly.
Hi Aaron! Thank you for choosing Endurance! We appreciate your positive feedback despite the limited interaction post-sign-up. We are pleased to hear that your initial contact with our representative was informative and satisfactory. We want to ensure you have everything needed and follow up on your missing items like the physical card. Please feel free to contact our team at feedback@endurancedirect.com to assist you with this and ensure you receive the documentation you need in the format that works best for you. We're eager to serve you better moving onwards! Thank you once again for placing your confidence in us.
- The Endurance Team
Reviewed May 17, 2025
After some thought, I picked Endurance Auto Warranty for my truck because the warranty on my previous truck had expired, and I was keen to secure protection for my new vehicle. With these new trucks, having a warranty is essential. Unfortunately, I faced an issue with a leaking injector that needed replacement, which I discovered wasn't covered by the warranty—I found that particularly frustrating. This unmet coverage occurred just last week, which didn't sit well with me at the time.
I had learned about Endurance online, but my experience during the claim left me dissatisfied, which might have prompted me to leave a negative rating—I acted out of disappointment. Yet, the sign-up process itself had been hassle-free, and everything up to that point was straightforward.
I've been with Endurance for about two months, and aside from the injector issue, I haven't had other feedback or major concerns. Despite the issue, I'm over the initial frustration, and I'm hopeful for a more positive experience moving forward.
Hi Sean. We appreciate you taking the time to share your experience with us. We acknowledge your disappointment regarding the injector issue not being covered under your plan and sincerely apologize for any frustration it has caused. We understand how critical it is for a truck owner's protection plan to meet expectations, especially when facing repair needs.
Ensuring our customers are well-informed about coverage is a top priority, and we are committed to continuously improving in this aspect. Positive experiences during your initial sign-up process speak for our intent and reliability, and we invite you to continue building success with the plan.
If there is anything we can assist you with further to ensure smooth operations or if there's information we could clarify regarding what is covered by your plan, our service team is ready and willing to help. Please don't hesitate to reach out to discuss your experience in more detail. Your occasional concerns aside, your potential open-mindedness is appreciated as we strive to secure your utmost satisfaction ahead.
Thank you,The Endurance Team
Reviewed May 17, 2025
A couple of friends said Endurance is a good company to get for the warranty. I signed up and it wasn't very hard at all. Their customer service rep was very helpful.
Hi, Alice. We appreciate the kind words and are glad we could provide you with a positive experience!
- Endurance
Reviewed May 17, 2025
My factory warranty was about to expire at 36,000 miles, and I needed coverage without any delay. My experience getting started with Endurance was wonderful. The initial phone conversation was straightforward, and the representative was respectful of my time, allowing me space to make a decision. Although the call was primarily informational, it wasn't pushy at all, which I appreciated.
The coverage seemed impressive; I've seen many commercials, and Endurance often comes across as a superior choice compared to others. While I haven't had to use the warranty yet, the way everything was explained to me ensured that I was confident in my decision. The pricing offered was also a significant factor in my satisfaction, justifying the 5-star impression I have of Endurance based on my initial interaction.
Hi, Dennis., Thank you for choosing Endurance and for sharing your experience! We’re glad our team could provide clear information and respect your decision-making process. We look forward to supporting you whenever you need us.
- Endurance
Reviewed May 17, 2025
After much deliberation, I opted for Endurance Auto Warranty over my previous provider. I initially had CarShield for a couple of years and faithfully serviced my Honda Pilot at the dealership in Tulsa. However, I faced issues with CarShield when trying to get coverage for certain claims, which led me to look into other options. I did some research and discovered that Endurance is often recommended, so I decided to make the switch.
Signing up with Endurance was straightforward and not much different from my experience with CarShield. The process was smooth and hassle-free, which was appreciated.
Regarding the cost, while everyone wishes to get more value for less, I'm waiting to see how things pan out when I actually need to file a claim. My vehicle has 151,000 miles on it, and my work requires a reliable car. So far, I've had multiple Honda vehicles and trust their durability. As such, I'm optimistic about the potential benefits of my current coverage with Endurance.
In terms of rating, I'd give Endurance a 5 for now, hoping that they would prove this rating valid during a claim process. I like to stick with one provider if they satisfy my needs, so I'm looking forward to our future interactions.
Hi Larry! Thank you for choosing Endurance and for leaving a detailed review. We're thrilled to hear about your positive experience after your switch. It's fantastic that the sign-up process was smooth and similar to what you previously experienced. Your optimism and trust in your Honda’s reliability alongside our skill assure a promising start. We're eager to live up to your 5-star expectations when it's time to file a claim, ensuring that the transition translates well into continued customer satisfaction. Thank you for allowing us to serve you and highlighting your goal for a strong partnership; we look forward to supporting your vehicle's journey and to many positive interactions ahead.
-The Endurance Team
Reviewed May 17, 2025
As a former mechanic, I've had my share of experiences with different auto warranty companies, and often found their coverage lacking. For instance, I had a retractable mirror issue on my truck that took weeks of frustrating back-and-forth with another warranty company to resolve. Seeing as arthritis limits my ability to do as many repairs myself and I plan on traveling more, I needed something reliable. Friends recommended Endurance, even though they mentioned it was pricier, they assured me that it was worth it.
When I signed up for the policy less than 30 days ago, the customer service led by a representative named Judd, was very good. I even had an issue with my credit card due to fraudulent charges, but spoke with Irving this morning, and updating my banking information was a smooth experience. Although I am yet to go through my paperwork thoroughly, I appreciate the peace of mind Endurance provides knowing it's endorsed by many.
In my early interactions, I had previously dealt with issues like a washer fluid pump failure on another company’s warranty that they wouldn’t fix – I'd expect this should have been covered as it affects safety. But despite these past experiences, my choice to go with Endurance came after positive reviews and recognizing its comprehensive coverage that suits my needs. Having shared my experience with others, I'm happy to say it garners a high recommendation from me.
Hi Ron! Thank you for taking the time to share your experience as a former mechanic and new customer. We understand how crucial it is to have reliable auto coverage, especially when planning more travel. We're pleased to hear from your interaction with Judd and the ease of updating your information with Irving. We're glad to bring you peace of mind as you begin exploring our comprehensive coverage options. If you have any further questions or need support, please feel free to contact our team. Your high recommendation means a lot to us, and we look forward to being there whenever you need us. Thank you for choosing Endurance!
- The Endurance Team
Reviewed May 17, 2025
Endurance Auto Warranty stood out as the highest-rated program among several options I reviewed and my purchasing experience with them has been overwhelmingly positive. I've had the warranty for about three months, and the customer service I engaged with during the purchase process was very straightforward and simple to navigate.
Thank you for choosing Endurance and for the kind words! We’re glad to hear the purchasing process was smooth and that we stood out among your options. We’re here for you whenever you need us.
- Endurance
Reviewed May 17, 2025
Although I haven't had to use Endurance's services yet, the process of signing up was smooth and without issues. I frequently use extended warranty services for my vehicles, and compared to others I've tried, Endurance stood out for its affordability.
I've had experiences with different warranties, including ones when I owned a Cadillac, which came with more features but at a higher cost. In contrast, Endurance offered a much cheaper option, which was a major draw for me. With my current 2012 RAV4, the warranty coverage doesn't kick in for another 200 miles, and I'm hoping I won't need to use it immediately.
Additionally, I appreciated the prompt and helpful responses from my representative during the sign-up process. He answered my questions quickly and was excellent in maintaining communication, which made the experience worthy of praise. I'm used to dealing with vehicles both leased and owned, and for my non-leased cars, a reliable warranty is essential.
A unique aspect of Endurance is that they encourage referrals, and I've happily told others about my initial positive experience. While I haven't had any direct interaction requiring repairs under the warranty yet, knowing that their coverage is accepted at most shops gives me confidence moving forward. Overall, my experience registering with Endurance Auto Warranty has been positive, and I look forward to their support if ever needed.
Hi Louis! Thank you for sharing your experience with Endurance! We're thrilled to hear that you found the sign-up process smooth and our pricing affordable. It’s wonderful to know that our representative provided prompt and helpful communication, making your experience even better. We aim to offer our customers confidence through comprehensive coverage and accessible services, and it’s great that you’re feeling secured as you approach the coverage start milestone for your RAV4. Your referrals and bright outlook on our service are truly appreciated. We look forward to continuing this positive journey and are here whenever you need us.
- The Endurance Team
Reviewed May 17, 2025
My car warranty had expired because they account for the car's year, so I wanted to ensure my vehicle was adequately covered. My husband mentioned that Endurance was quite reputable based on what he heard from others and their frequent commercials. In the past, I've always relied on warranties that came directly from the car manufacturers. But now, being retired, I trust my husband's judgment and assumed a well-regarded service like Endurance would fulfill our needs.
The sign-up process with was smooth, and the representative on the phone was friendly and informed, which earns them high marks in my book. I’ve even called them back for a quick check on payment schedules without facing any delays. In terms of pricing, it's reasonable. You pay for what you get, and I want comprehensive coverage to handle all potential issues, from the air conditioner to the engine. While I've set my payments to auto-pay, it's comforting to know that everything is being managed efficiently.
Thank you so much for your thoughtful review, Cynthia! We're grateful you chose Endurance to protect your vehicle, and we’re glad to hear that both you and your husband felt confident in that decision. It’s wonderful to know our team provided a smooth, informed experience and that our coverage gives you peace of mind in retirement. If you ever need anything, we’re just a call away!
- Endurance
Reviewed May 17, 2025
Endurance Auto Warranty seemed to offer a broader range of coverage than other companies. I didn't delve deeply into reviews but did glance at a few before making my decision. When I called for a quote, the agent I spoke with was helpful and informative, ensuring I understood the policy's details and pricing.
What stood out most about Endurance was their coverage for electronic components if something were to malfunction. I wasn't particularly looking for anything additional, as my priority was ensuring continued warranty coverage. The dealership warranty was nearing its expiration, and I needed the peace of mind knowing that unexpected car repairs wouldn’t become a financial burden. Overall, my signing-up experience with Endurance was positive.
Thank you for sharing your experience, Randall! We're glad to hear that our coverage met your needs and provided the peace of mind you were looking for. It’s great to know our agent helped make everything clear and easy during the sign-up process. We're here if you ever need assistance down the road!
- Endurance
Reviewed May 17, 2025
I wanted some peace of mind knowing my vehicle is covered, especially since I'm living on a fixed income and only have one reliable car. I took the time to research various options and found that Endurance consistently received positive ratings and reviews, leading me to believe it was the best fit for my needs.
My experience signing up was smooth and hassle-free. The representative I spoke with on the phone was excellent. He clearly explained the coverage options and ensured I fully understood the benefits. Overall, the pricing seems fair, especially considering my budget constraints, which were an important factor in my decision-making process. While I haven't had to use the warranty yet, the signup experience certainly earned a high mark from me, and I would confidently rate it as at least a 5.
Thank you for your thoughtful review, Debora. We're especially glad to hear that our representative took the time to explain everything clearly and that the process aligned with your budget and needs. Knowing your vehicle is protected should bring that peace of mind you were looking for, and we’re here if you ever need support down the road.
- Endurance
Reviewed May 17, 2025
I paid for a plan with Endurance for over two years never missing a payment and claim that was asked about was denied. #1 air conditioner went completely out in one of the hottest summer and because it needed a gasket endurance would not cover the Air conditioner even though their conditioner was cover under my plan. Do I paid a total of 1,500.00 out of pocket. The following year my shocks on my car was going out and again my claim was denied and all the services were under certified repair companies. Then I decided to cancel my plan and had to pay to get my cancellation form certified before sending it to Endurance. Endurance did not refund any of my money.
Thank you for your detailed feedback, and I sincerely apologize for the experiences you've faced with our service. It's concerning to hear your claims were denied despite being within the boundaries of your coverage plan. Your commitment over the years truly deserves respect and a more seamless service. The issue related to unforeseen cancellation procedures and lack of refunds contradicts our values of transparency and customer-first service. We would like to make amends, examine your situations diligently, and assure a re-evaluation. Please reach out to us directly at feedback@endurancedirect.com so our team can further address these concerns and restore your trust in our service. Your feedback is crucial and helps guide our service improvements. Thank you for this opportunity to rectify the situation.
Thank you,The Endurance Team
Reviewed May 17, 2025
My truck, which is now around 95,000 miles, needed coverage after the manufacturer warranty expired. Originally, I had an extended warranty from the manufacturer, but once that ended, I felt I needed a new protective plan. I initially went with CarShield but eventually chose to drop them and sign up with Endurance instead.
The coverage with Endurance seemed to offer more benefits compared to my previous provider, although it does come at a slightly higher cost. My interaction with the Endurance salesperson was particularly positive. I was contacted by a representative who was very professional, informative, and genuine in her explanation of the services Endurance offers compared to others. Thanks to her assistance, I enrolled both my truck and my wife’s vehicle under Endurance.
I like what Endurance offered. Thus, I signed up with them. But I haven't had a chance to use them yet. However, based on the information and customer service provided, I rate them a 5 in terms of explication and professionalism.
As for pricing, while it seemed reasonable given the coverage, I'd give it a 4. Overall, I feel positive about choosing Endurance and look forward to experiencing their services as needed.
Hi Dayton. Thank you for sharing your positive experiences with us! We’re thrilled to hear that the guidance our professionals provided helped you choose Endurance for your coverage needs. It's wonderful how informed and genuine explanation influenced your decision and led you to protect both your truck and your wife’s vehicle with us. We're importantly looking forward to providing great service whenever you do end up requiring our support. If any questions arise, please don’t hesitate to contact us!
- The Endurance Team
Reviewed May 17, 2025
I inquired about two or three auto warranty services and ultimately, I picked Endurance Auto Warranty because it seemed to be the best option. The sign-up experience was easy and the agent who assisted me was perfectly fine. When it comes to the coverage offered, it was nearly what I was looking for, just slightly short of a perfect match. Overall, I had a positive experience with the service and would give it top marks.
Hi, Robert. Thank you for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed May 17, 2025
Two claims that I made were denied by CarShield and I eventually discovered that their customer satisfaction rating was a mere 6.9%. In contrast, Endurance boasted a much higher satisfaction score between 9.4 to 9.6%. This, alongside the comparable price, convinced me to switch to Endurance.
The sign-up process with Endurance was straightforward and efficient. Although I can't recall if I initiated the call or whether they did, my enrollment was handled quickly. The representative I spoke with was very helpful. Currently, I am approaching the mandatory 30-day waiting period and 1,000 miles before the coverage kicks in—we have been taking several trips to Nashville, which has helped rack up the miles.
While I haven't had to use the service yet, I'm pleased with how well the sign-up went. I willingly rate my experience so far as excellent, thanks to the seamless onboarding process. I’m hopeful this positive streak will continue if I ever need to use my coverage.
Hi Malcom! We’re thrilled to hear about your excellent sign-up experience! Welcome aboard, and it's wonderful to learn how your trips continue to bring you closer to coverage activation. At Endurance, we aim to provide top-notch service throughout your journey with us, and we strive to maintain this momentum when its time to file a claim. If you have further questions or require assistance as your needs evolve, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 17, 2025
My warranty is up on my current vehicle.. My fiancé actually did some research and provided me with the details, which encouraged me to reach out to them. The purchase process itself was outstanding. Negotiating and finalizing the warranty was pleasant, mostly because the representative I spoke with was incredibly patient and knowledgeable. He walked me through the policy in detail and answered all of my questions without any hesitation or rush, which played a significant role in my decision to proceed with the purchase. Unfortunately, I can't recall his name since it's noted in paperwork I have at home, but his assistance was invaluable.
I selected one of their packages, although I can't pinpoint which one, as those details are in my documents. The whole process took about half an hour, though I didn't time it precisely, possibly even less. As for the cost, being a first-time buyer of such a warranty, the monthly payments seem reasonable. It's comforting to have some coverage compared to nothing at all.
Hi Tanya! Thank you for sharing your positive experience with us. We're happy to hear that our representative made the process smooth, knowledgeable, and ultimately, rewarding. It's wonderful to know you found our payment structure reasonable as well. If you need further assistance or additional information regarding your coverage plan, please feel free to reach out. We're here to ensure your peace of mind.
- The Endurance Team
Reviewed May 17, 2025
Endurance Auto Warranty has a strong reputation and positive reviews. I have been with them for less than 30 days, but during this short period, I've had an excellent experience with their customer service—it was positively 100%. When I was considering options, I also found that other companies just didn’t compare, both in terms of longevity and reputation. I initially hesitated to sign up because my car was paid off and I thought the cost would be prohibitive. However, after speaking with a representative, I was pleasantly surprised to learn the cost was just $120, which was manageable for me.
My car doesn't have an outrageously high mileage, but it has enough that if something were to happen, having this warranty provides peace of mind and protection. I didn't want to risk facing a situation where I discovered coverage gaps, as I've experienced with my home warranty. Overall, I'm advocating for my sister to sign up because if your car is paid off, as mine is, it's crucial to have that additional security. I'm quite satisfied with Endurance and the value they've provided!
Hi Stephanie! Thank you very much for sharing your experience! We're happy to hear how pleased you are with our service and the value you feel we provide, especially when protecting your vehicle gives you peace of mind. It means a lot to us that you not only found our pricing manageable but are also advocating for others to sign up! Please don't hesitate to contact us if you have any questions or need further assistance. We're here to help anytime.
- The Endurance Team
Reviewed May 17, 2025
I was online looking for warranties when I bought my used vehicle. I compared their warranty with one that was offered at the dealership, and Endurance's coverage turned out to be significantly better. The customer service during sign-up was excellent—clear, thorough, and professional.
Thanks for sharing your experience, Nick! It’s great to hear that Endurance’s coverage stood out against others and that the customer service team made the sign-up process smooth and professional. We look forward to continuing to provide you with excellent service.
- Endurance
Reviewed May 17, 2025
I didn't know when my policy will expire because I never got anything. All of a sudden, I got a letter from Endurance Auto Warranty and said that my policy would expire soon. The sign-up process was smooth; the representative explained everything clearly, and I felt informed at each step. Although I received an email copy of the contract, I'm awaiting the physical paperwork, which the representative assured would arrive soon, given the usual 30-day timeframe. I prefer having physical documents as they're easier for me to manage.
I appreciated the representative's thoroughness and that they provided me with all necessary contact information should any issues arise. My current policy, as renewed, is a four-year deal where I pay for two years, and the remaining two years are free—quite a beneficial setup. Even though I'm hesitant about digital communication, the overall experience was positive, and I'm glad I contacted them to renew without delay. I haven't needed to submit any claims so far and genuinely hope that continues.
Hi Bernadette! Thank you for sharing your experience with us! We're happy to hear that the sign-up process went smoothly and that our representative was thorough in providing all the needed information. It's wonderful to know you're satisfied with your coverage terms and the supportive customer service you received. We understand the importance of having physical documents—if there's any delay in receiving them, please feel free to reach out to us at feedback@endurancedirect.com. We're just a call away if you have any questions or need assistance.
- The Endurance Team
Reviewed May 17, 2025
I initially went with another company, but discovered that their coverage was quite limited. Realizing the need for a comprehensive plan, I researched further and was drawn to Endurance's bumper-to-bumper coverage. This thorough coverage reassures me, covering key components like the engine, transmission, and powertrain, as well as things like the AC and heating systems.
Signing up was a smooth process, largely due to the knowledgeable and helpful representative, who answered all my queries without any pressure.
While the price is slightly on the higher side, it seems justifiable given the extent of the coverage. Overall, my experience with Endurance has been positive and I'm happy to recommend them to others.
Hi Steve! Thank you for taking the time to leave such a positive review! We are thrilled to hear about your exploration leading to the choice of our comprehensive bumper-to-bumper coverage. It's wonderful that our representative could assist you effortlessly and address all your queries, making your sign-up process smooth and welcoming. Although pricing is crucial, we aim to provide peace of mind with the value brought by comprehensive coverage. Your recommendation means a lot to us, and we're delighted that you're happy with your decision. If you ever need further assistance, know that we're here to help!
- The Endurance Team
Reviewed May 17, 2025
After signing up with Endurance in December, I had my first claim, which dealt with rear struts. To my disappointment, while the total cost was approximately $1400, Endurance only covered $500 of it. They offered reimbursement for cheaper parts that would require a two-day wait, as opposed to the original manufacturer parts the repair shop intended to use, which were much more expensive. The coverage didn't align with what they initially promised—they didn't account for the costs beyond my deductible. As a result, I'm dropping their service and would rate my experience a 1 out of 5. It just hasn't met my expectations.
Hi Jerome. Thank you for your feedback, though we're sorry to hear about the experience you've detailed. The predicament regarding your coverage promises and parts reimbursement was disappointing and not aligned with our service commitments. Your concerns about reimbursing for part costs and navigating claim adjustments are significant to us.
Please allow us the chance to address these by emailing feedback@endurancedirect.com, or contact our customer service directly. Your insights help us improve, ensuring alignment with the commitments we promise. Again, we apologize for any distress caused and aim to restore your experience with our rightful handling.
Thank you,The Endurance Team
Reviewed May 17, 2025
Their offer seemed promising. The sign-up process was smooth, too; I had a very comfortable and helpful experience with their customer service over the phone. Overall, the experience was exemplary.
Hi, Anthony. Thank you for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- Endurance
Reviewed May 17, 2025
The Endurance service agent I spoke with was excellent—very clear and helpful. The sign-up process was straightforward and self-explanatory, and I promptly received my information packet via email. Everything was clearly explained, and I left feeling confident about the coverage I received. Overall, it was a fantastic experience.
Hi Dawn! We’re thrilled to hear about your fantastic experience with our service team and your satisfaction with the sign-up process. It's wonderful to know everything was clearly communicated and you feel confident with your coverage. Thank you for choosing Endurance and for your great feedback. We look forward to continuing to serve you!
- The Endurance Team
Reviewed May 17, 2025
I liked how Endurance emphasizes customer service, specifically that one person manages your repairs without passing you around. This idea of straightforward communication resonated with me.
I opted for full coverage and initially made a phone call to sign up. The rep I spoke with was very knowledgeable and seemed to understand the issues that can arise when a car warranty expires. I appreciated his insight into car breakdowns and repairs.
Overall, my experience has been positive and I would definitely recommend them.
Hi Gary! Thank you so much for the wonderful feedback! We're thrilled to hear that you've had a positive experience with our service, especially appreciating our approach to dedicated and streamlined communication through individualized service management during repairs. At Endurance, our goal is to simplify processes as much as possible, and we're happy to know that this resonates with you. Please remember, we're here if you ever have any questions or need further assistance. Thank you for recommending us, and we look forward to continuing to provide you with excellent service!
- The Endurance Team
Reviewed May 17, 2025
Having just paid off our 2021 BMW and wanting to keep extended coverage on both that and our 2014 vehicle, we turned to a trusted source for advice. My husband's former patient’s wife had a negative experience with another company and spoke highly of Endurance, which influenced us to choose them.
The process of acquiring the warranty was refreshingly straightforward. We sought a quote online, and a sales agent promptly reached out. The interaction was smooth, and we appreciated the prompt service. The breadth of coverage offered by Endurance was impressive. Not only did they cover a wide range of components, including computer equipment for both our older and newer vehicles, but it was reassuring to know there weren’t too many exclusions hanging over us.
Overall, our experience with Endurance Auto Warranty has been positive. We feel secure knowing our cars are covered comprehensively, and the excellent customer service we've received gives us additional peace of mind.
Hi Onica! We're happy to hear about your positive experience with Endurance. It's fantastic that the expanded coverage has provided you the peace of mind you were seeking. We're equally pleased that our straightforward sign-up process met your expectations. Thank you for choosing us to protect your vehicles, and if you ever have more questions, please feel free to reach out.
- The Endurance Team
Reviewed May 17, 2025
The initial set-up process at Endurance was quite smooth. The rep I spoke with was clear, detailed, and very informative.
I opted for their full coverage plan, which gives me peace of mind knowing that I have bumper-to-bumper coverage.
So far, based on the sign-up process and the representative's assistance, I'd rate my experience positively.
Hi Robert! Thank you for sharing your feedback! We're thrilled to hear that your initial set-up process went smoothly and that you’re content with the comprehensive coverage plan you chose. It's great to know that our representative was able to assist you with clear and useful information. We strive to ensure smooth customer experiences and are glad yours was so positive. If you have any more questions or need future assistance, please don't hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed May 17, 2025
Our vehicle's manufacturer warranty was nearing expiration, which was why we decided to explore the auto warranty from Endurance. The agent who assisted me was thorough and the coverage offered by Endurance was precisely what I was looking for, aligning with what I wanted in a warranty.
Overall, the sign-up experience was positive, and I'd be happy to recommend them based on my initial service encounter.
Hi Mr. Henry! Thank you for leaving such a positive review! We're thrilled to hear that our coverage aligns perfectly with your needs and that you had a thorough walkthrough with our team. Your trust in us and your willingness to recommend us truly means a lot. We're excited to keep up the great service as you begin your journey with Endurance.
- The Endurance Team
Reviewed May 17, 2025
I saw the ads on TV for Endurance and as our trucks were getting older, I decided to get a warranty. The purchase process was simple and straightforward, involving a few questions before getting approval, which was quick and hassle-free. At this point, my experience has been good, but we'll have to wait and see how the service holds up once I need to use it. We got the little booklet with everything in it. My husband read it from cover to cover. So he was pleased. Overall, I feel quite positive and would rate my satisfaction high at this stage.
Hi Gayle! Thank you for sharing your positive experience with us! We are thrilled to hear that the purchase of your coverage plan went smoothly. We appreciated your proactive approach by reviewing all the details in the booklet. If there is anything further where Endurance can assist to ensure your continued satisfaction, please don't hesitate to reach out.
- The Endurance Team
Reviewed May 17, 2025
I wanted to put a warranty after buying my truck because, after 50 years of turning wrenches, it became necessary for me to ensure its longevity and reliability. My decision to go with Endurance Auto Warranty was influenced by a recommendation from a trusted commercial customer at my part-time job with O'Reilly Auto Parts. This customer spoke highly of their positive experiences with Endurance, which encouraged me to give them a try.
The customer service experience was impressive. The representative I worked with was considerate and not pushy. He respected my decision to compare prices and agreed to follow up with me at a later time. His approach gave me the freedom to make an informed decision without feeling pressured. I opted for a comprehensive bumper-to-bumper warranty focused mainly on essential components like the engine, transmission, and drivetrain.
Regarding pricing, I find the $183 monthly cost acceptable, especially since the long-term benefits of repairs can be costly. While I haven't had to use the coverage yet, I am approaching the end of the 30-day grace period and anticipate using it in the future. Overall, I am satisfied with the arrangement, especially the aspect of having 18 months free after completing the 30-month payment term.
For anyone thinking about signing up with Endurance, I would certainly recommend it due to my positive experience so far.
Hi Tom! Thank you for sharing your positive experience with Endurance! Your thoughtful decision making process and smooth interactions with our team reflect what we strive to offer every customer—respectful, informed service without any pressure. We’re also pleased to hear you’re satisfied with the comprehensive coverage and pricing offered. If you have any future questions or need support, please feel free to contact us anytime. We’re glad to have you as part of the Endurance family and appreciate the recommendation to others considering their own protection plan.
- The Endurance Team
Reviewed May 17, 2025
The signup process with Endurance was a mix. Initially, Susan, who provided the quote, was very accommodating and professional, suggesting I examine all my options before deciding. After reaching out to another representative, the experience was negative; she was pushy and unprofessional, nearly deterring me from choosing Endurance. Fortunately, Susan reconnected with me, reassured my decision, and handled the process smoothly.
The coverage Susan explained, a 4-year plan covering 60,000 miles, aligned well with my retirement timeline and future vehicle plans. This level of coverage gave me the assurance needed until I plan on getting a new truck.
Hi Jay! Thank you for sharing your experience with Endurance. We're thrilled to hear that Susan provided such exceptional service and reassured your decision by offering coverage that aligned with your retirement plans and future needs. Please feel free to reach out if you have any questions regarding your plan; we're here to assist!
- The Endurance Team
Reviewed May 17, 2025
Representative was very professional, knowledgeable and explained services available to me very clearly. That left an impression of confidence if the need arises to file a claim. I am very pleased that I took the time to research your services. The representative made a believer out of me and I have gotten positive feedback from a local mechanic who recommended I look into your product and services.
Hi Oliver! Thank you for taking the time to share your experience with us. We are thrilled to hear that our representative provided you with excellent service and left you feeling confident in our support. It's wonderful to know a local mechanic recommended us and that you found your research efforts rewarding. We appreciate your kind words, and our team is here for you whenever you need.
- The Endurance Team
Reviewed May 16, 2025
The sign-up process at Endurance was easy, thanks to the customer service rep who assisted me. He was incredibly kind and provided all the information I asked for, no matter how silly my questions seemed. His patience and willingness to leave no stone unturned inspired confidence in me, allowing me to sign up on the same day that I read their email. Before Endurance, I was using a different warranty provider, but their fees became a bit much.
I'd recommend Endurance Auto Warranty to anyone as long as they have helpful representatives like the person who assisted me. I was worried about trusting my financial information with them at first, but this representative gave me the confidence I needed to proceed.
Hi Deivy! We're thrilled that you had such a smooth and reassuring sign-up experience with us. We're happy to know that our team provided you with the confidence needed to choose Endurance. We truly appreciate your recommendation and we're committed to maintaining a high level of satisfaction with every interaction. If you need anything else, please don't hesitate to reach out!
- The Endurance Team
Reviewed May 16, 2025
I decided to protect my Land Rover from expensive repairs with Endurance. It’s an amazing vehicle that I've always wanted, even though it's not necessarily rare to everyone. However, as it ages, maintenance can become pricey due to its original manufacturing in England.
The entire sign-up process with Endurance was impressively swift and hassle-free. They dived deep into the coverage details, more in fact than I expected. They outlined the range of parts covered, assuring me that apart from wear-and-tear items like brakes, mechanical and electrical components are in good hands. The standout was the copay, which was incredibly low compared to other companies I researched. This turned out to be the clincher for my decision.
I would definitely give Endurance a high rating. This has been an entirely positive process, and I trust my choice will keep my car journey smooth in the future.
Hi Steven! Thank you so much for sharing your experience! We're happy to know that your sign-up process went smoothly and you are satisfied with the coverage details. It's great to hear the copay has stood out to you and that you've entrusted us to keep your vehicle protected on the road. If you have any further questions or need assistance, please feel free to reach out. We're committed to ensuring your drives remains enjoyable now and in the future.
- The Endurance Team
Reviewed May 16, 2025
I signed up for Endurance's policy around April 23rd. During the sign-up process, the customer service was very good. The agent who helped me was attentive and provided all the necessary information. I felt satisfied with the level of service I received.
Overall, the experience of signing up was pleasant and straightforward, leaving me with no particular concerns. I would confidently rate my experience as excellent, much like I'd recommend it to a friend.
Hi Dana! thank you for sharing your positive experience with our sign-up process! We are thrilled to hear that our team provided you with excellent service and all the necessary information, making it a smooth and pleasant experience. Your recommendation means a lot to us, and we're here for you anytime you need assistance.
- The Endurance Team
Reviewed May 16, 2025
The price of Endurance seemed reasonable, and I appreciated the flexible cancellation policy. Initially, everything appeared smooth, and the sales agent seemed knowledgeable. However, it rapidly became an issue when I discovered an error in my coverage. I was asked for a 6-inch lift coverage, and they assured me it was included. Later, I found my claim for a starter was denied simply because the policy only covered a 4-inch lift, lower than what was required. The sales agent had made a mistake, yet the company did not address this properly.
Despite my attempts to rectify the situation, customer service refused to amend the contract or offer a refund. They suggested purchasing a more expensive package, which was unacceptable given their initial oversight. This experience was quite frustrating and led me to cancel the policy entirely. Their unwillingness to resolve the issue or honor their commitments was disappointing. Due to this negative experience, I cannot recommend Endurance to others.
Hi Dionne. Thank you for taking the time to share your detailed feedback. We're sorry to hear about the challenge you faced regarding your coverage. It’s important to us that we clearly communicate what each plan entails to ensure it meets your needs.
We understand your frustrations with how the issue was handled and apologize that it became overwhelming. While our cancellation option aims to provide peace of mind, it's clear there was a misunderstanding initially, which should’ve been addressed differently by our team. We value your input and would like to connect further to mend this experience.
Should you reconsider discussing it further or if concise clarification is needed, please don't hesitate to contact us directly at feedback@endurancedirect.com. Our attention remains fixed on resolving such issues for valuable customers like yourself. Thank you again, and we appreciate your insight and time.
Sincerely,The Endurance Team
Reviewed May 16, 2025
I was looking for full bumper-to-bumper coverage to ensure my vehicle is protected until it is fully paid off, and Endurance provided exactly what I needed.
The sign-up process was straightforward, and the rep I spoke with was very knowledgeable about the products they offer, which made the experience even more pleasant. Their expertise reassured me that I was making a well-informed decision.
In comparison to my previous warranty, Endurance seems to cover everything necessary, allowing me to maintain coverage without interruption. This continuity is crucial for my peace of mind, especially since I don't want to be without coverage at any point.
Overall, the process was easy and efficient, and I'm satisfied with the value I received for the price.
Hi Orlando! Thank you for sharing your experience with us! We're happy to hear that our service and bumper-to-bumper coverage fully met your expectations. It's great to know that our team was able to assist you in making an informed decision and that the sign-up process was smooth and straightforward for you. Your satisfaction with our comprehensive coverage benefits is incredibly important to us, and we're thrilled to see your peace of mind continued through uninterrupted coverage. If you have any questions or need further assistance, please feel free to reach out.
- The Endurance Team
Reviewed May 16, 2025
The Endurance salesperson I worked with was quite compelling, providing detailed answers to all my queries and leaving me impressed with their expertise. Before deciding, I was evaluating other options, but ultimately, their introduction made a difference.
When it came to the coverage, it felt it was well-aligned with my budget. The signup experience was remarkably swift. The customer service during signup was exceptional. For those reasons, I'd rate the initial process with a solid "5" as it started well, showing promise right from the first step.
Hi Anwar! Thank you for your positive review! We're thrilled to hear that you had a great experience with our salesperson who provided detailed information and made a lasting impression on you during the process. It's fantastic to know that our coverage suited your budget and that you found the signup experience swift and exceptional. Thank you for sharing your kind words and rating the initial process highly. If you have any more questions or need help in the future, please feel free to reach out.
- The Endurance Team
Reviewed May 16, 2025
I saw Danica, the race car driver, in tons of commercials and when I got my WRX, I decided to give Endurance a shot. While the plan turned out to be a bit more expensive than expected, initially sounding great at $130, but with additional recommended plans, it felt like the right choice for peace of mind. Even though I wished it were cheaper, I haven't had any real complaints.
As for the customer service when I signed up, it was excellent. The representatives were knowledgeable and approachable, not sounding as if they were just reading off a script. Although one individual needed a moment to find some information, most of the team was right on point, providing a professional impression. Overall, I had a positive experience with Endurance, and I would happily recommend their services.
Hi Gary! Thank you for choosing Endurance and for taking the time to share your experience. We’re happy to learn that despite spending a little more than expected, you feel you made the right choice for peace of mind. It's rewarding to hear how knowledgeable and approachable you found our customer service representatives to be during your sign-up. Rest assured, we'll continue delivering service that meets your expectations. If you have any further questions or require assistance, please don't hesitate to reach out — we’re here for you!
- The Endurance Team
Reviewed May 16, 2025
Great experience. Thank you for your service. I look to continue doing business with Endurance. The quote was fast and at a great price. Endurance is the best way to go for me and my family so I say thank you again to the endurance family. Have a great day. Go get your quote.
Hi Rico! Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience and found our pricing satisfactory. Your kind words reinforce our commitment to providing excellent service. We're looking forward to continuing to support you and your family. Have a fantastic day, and thank you for choosing Endurance!
- The Endurance Team
Reviewed May 16, 2025
My water pump broke, damaged pulley, a serpentine belt, the pump was covered, everything else was my cost. Antilock & anti-skid lights on. Endurance won't cover wheel bearing with sensor for antilock and anti-skid functions which is not working
Hi George. Thank you for sharing your experience with us. We understand the frustration and disappointment that can arise from coverage issues like the ones you've detailed concerning the damage to your vehicle. Ensuring our agreements clearly align with your expectations is of high importance to us. We invite you to reach out directly to feedback@endurancedirect.com with your coverage and situation details so we can further address your case and work on resolving this for you. We value your input and are here to assist in making this right.
Thank you,The Endurance Team
Reviewed May 16, 2025
I landed on Endurance Auto Warranty after dealing with a not-so-great contract with another company. Signing up was swift and informative, which was quite refreshing. The representative I spoke with was incredibly patient and nice, even when I was calling on behalf of my boyfriend due to his hectic schedule.
While I haven't had the chance to use the warranty yet, based on what I was informed about the coverage, it sounds great. It was recommended to me by my mechanic, which gives me even more confidence in its reliability.
Overall, I’d say Endurance provided an excellent experience, earning them high marks in my book.
Thank you for sharing your excellent experience, Angelina! We're thrilled to hear that your sign-up process was smooth and that our representative made you feel at ease. We appreciate your feedback, and we’re here should you have any questions in the future.
- The Endurance Team
Reviewed May 16, 2025
I bought Endurance Extended Warranty (Policy **) for my 2006 Mercedes E350. Engine issues commenced after probationary period. Mercedes dealership diagnosed several problems. Endurance’s inspector then concluded that my car’s advanced onboard computer recorded onset date and mileage of my car’s problems; each of which began during the probationary period. So, Endurance denied my claim.
But, Endurance’s actions constitute a complete fabrication and a fraudulent scheme. As corroborated by both the Mercedes repair technician and service writer, Endurance’s inspector never saw my car and certainly never inspected it, either. Furthermore, my Mercedes lacks the capability to perform any of the actions inspector claimed.
Only information available to Endurance and its inspector was Mercedes-provided diagnostic report. Mercedes steadfastly insists that, armed only with information Endurance had, it is absolutely impossible for anyone to determine either the onset date or mileage of my car’s problems. Endurance failed to provide me any other evidence to support its denial of my claim. I am a 72-year-old 100% totally and permanently disabled retired United States Army veteran and cannot afford the car repairs. Endurance is an absolute fraud and I do not recommend it to anyone interested in a trustworthy extended car warranty company.
Ron, we’re sorry to hear about your experience. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have. Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you, The Endurance Team
Reviewed May 16, 2025
My experience signing up for Endurance auto warranty policy went smoothly. The customer service I encountered was good, and I didn't face any notable issues or concerns during the process.
Hi, Raasheema. Thank you for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy.
- Endurance
Reviewed May 16, 2025
There were so many options out there, but what swayed me to choose Endurance was their affordability compared to others. During my sign-up process, I found the customer service to be quite satisfactory. The representative I interacted with was knowledgeable and answered all my questions clearly. I'm eager to see how they stand up when I need to make a claim, as I've encountered mixed reviews about such scenarios.
Hi, Darlene. We're thrilled to hear you had a great experience with our team! If you have any questions in the future, don’t hesitate to reach out.
- The Endurance Team
Reviewed May 16, 2025
I decided to trade in my older car with an existing warranty for a newer model, which has more advanced technology. This prompted me to seek the additional coverage that Endurance offers, particularly for potential issues related to these advanced features. The cost was appealing too. Out of all the options I researched, Endurance offered a price that I could afford, making it a compelling choice compared to other warranties. The sign-up process involved an hour-long call with a representative, who was very helpful in answering all my questions.
Thank you for leaving us a review, Katrina. We're glad to hear our team provided you with excellent service during your sign-up experience. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you, The Endurance Team
Reviewed May 16, 2025
The original warranty on my vehicle was ready to end. I've seen Endurance Auto Warranty's commercials and it was online too. My interactions with their representative were positive, reflecting the professionalism I had anticipated from their commercials. The representative was particularly impressive in his knowledge of the details and options available, which helped me in making my decision. For my 2018 Dodge pickup, I opted for a bumper-to-bumper warranty because it offered comprehensive coverage. If a friend or family member asked for my opinion on my experience with Endurance, I would recommend them confidently.
Hi Kenneth! We appreciate you sharing your positive experience with us! It's wonderful to hear that our representative could guide you so effectively in choosing the ideal coverage for your Dodge pickup. Your confident recommendation means a lot to us. Thank you for choosing Endurance; we're happy to have you as part of our family!
- The Endurance Team
Reviewed May 15, 2025
The entire sign-up experience with Endurance Auto Warranty was smooth, primarily because the sales agent I interacted with was fabulous. I appreciated his straightforwardness; there was no unnecessary chatter or sales tactics, just direct responses to my inquiries.
The coverage offered by Endurance was precisely what we were looking for, especially the bumper-to-bumper protection it provides. Although I haven't had the chance to use the warranty yet, the initial coverage details were impressive.
I would rate the overall treatment during the sign-up process as excellent. The pricing, while slightly less than perfect, was still satisfactory, earning a solid 4 in my book. However, the customer service undoubtedly deserves a top rating given my experience.
Overall, my interaction with Endurance was positive, and it feels reassuring to have comprehensive coverage for our new vehicle.
Thanks for sharing your experience, Rusty! We're glad to hear that our protection plan gives you peace of mind and that the sign-up process was excellent. It's great to know our team provided the information you needed to feel confident in your decision. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance!
- The Endurance Team
Reviewed May 15, 2025
After doing some research and calling around to different companies, I decided that Endurance offered the best plan for me in comparison to Auto Shield and others.
Signing up for the policy was easy, and the customer service I received was both nice and courteous. Overall, it was a straightforward experience.
Thank you for the 5-star review, Patrick. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
I purchased a vehicle through a private sale. A couple of smaller dealerships I consulted recommended looking into warranties like theirs for private purchases. So, I decided to explore my options through Consumer Affairs, which led me to Endurance. The sign-up process was straightforward. I discussed everything over the phone with them and received a suitable quote. After acquiring the vehicle, I reached out to start the coverage.
I currently have coverage for my 2008 Jeep Wrangler and received everything I asked for. Though I haven't needed to use the warranty services extensively yet, my interactions with their team have been positive, without any issues to note. They've been responsive, especially when I called about starting the contract after driving over 1,000 miles.
I generally maintain my vehicle with regular oil changes every 3,000 miles, a practice I’ve kept for the past 40 years. This ensures the longevity of my Jeep and aligns with my maintenance habits.
If someone asked about my experience, I’d say it’s been smooth so far. I’ve already thought about recommending Endurance to a friend who just moved here and is looking into purchasing a Jeep. My experiences with the representative and the overall service prompt me to confidently recommend Endurance, as they've delivered professional, cost-effective service familiar to my other vehicle coverages in the past—except better than dealership prices.
Thanks for sharing your experience, Ryan! We're glad to hear that our protection plan gives you peace of mind and that the process has been smooth. If you ever have questions about your coverage or need assistance in the future, we're here to help. Welcome to Endurance and thank you for your recommendation!
- The Endurance team
Reviewed May 15, 2025
Endurance's coverage on the tires was very interesting. It's something I'd not come across before in warranties. The sales agent who assisted us was friendly and capable but nothing specific stood out beyond that. The sign-up process was smooth and hassle-free.
While I found their pricing to be a bit high, it was still manageable. The customer service experience was excellent; the agent answered all of my inquiries, though I didn’t have many questions. While we haven't had the chance to use the warranty yet, the initial impressions have been good. I'm looking forward to seeing how the policy holds up, especially now that I know they'll send a physical policy card soon, which was a concern of mine.
Thank you for the 5-star review, Teresa. We're glad the sign-up process went smoothly and that our team was able to assist with your coverage needs and provide you with excellent service. If you ever need anything, we’re here to help!
- Endurance
Reviewed May 15, 2025
My experience with Endurance has been excellent. I chose a full coverage package with a four-year plan, which was a perfect fit for me since I do a lot of highway traveling and needed an extended policy. Other companies only offered shorter plans, like two years, so Endurance stood out with its longer coverage options.
Working with the representative during the sign-up process was straightforward, and they were incredibly knowledgeable, providing great detail that made me feel confident in my choice. The pricing was reasonable, and I felt I received excellent value for the services and coverage provided.
Overall, I'm very pleased with my decision to with Endurance Auto Warranty and would rate my experience during the sign-up process, the quality of customer service, and pricing for the value all as top-notch. I would definitely recommend them to friends.
Thank you for sharing your wonderful experience and for recommending Endurance, Gordon! We are thrilled to hear that our comprehensive coverage suited your travel needs and that our team's support made your sign-up process smooth and reassuring. Should you need any assistance or have questions, don’t hesitate to reach out. Have a great time with your coverage!
- The Endurance Team
Reviewed May 15, 2025
Endurance Auto Warranty offered the most affordable month-to-month plan during my search. When I contacted them, I was particularly impressed with the customer service. The representative made sure I felt comfortable and not pressured, which was a huge plus.
One downside was the system was not set up for autopay, so I need to log in each time to make a payment, which is slightly inconvenient. However, I only recently signed up with Endurance, so my overall experience is limited as I've yet to use the warranty. They informed me I could start using the warranty after 30 days or once reaching 1,000 miles, whichever came first.
Initially, based on my early interactions, I'd rate my experience a 3 out of 5, as I haven't had the opportunity to fully evaluate its impact. On a positive note, the support during the setup was fantastic, making me feel reassured. The cost also seems reasonable, making Endurance a good fit for my current needs.
Hi Taylor! Thank you for sharing your feedback about your experience with Endurance. We're happy to hear that you found our plans affordable and the customer service impressive. Ensuring our customers feel comfortable and unpressured is a priority, and it's wonderful that our representatives met your expectations.
We understand the inconvenience caused by the lack of an autopay option, and we appreciate your patience as you get accustomed to our service. Your feedback on this matter is valuable and will certainly be taken into consideration for future upgrades.
It’s great to know that the early stages of your experience were bolstered by fantastic support and reasonably set costs. We look forward to providing continuous satisfaction throughout your agreement and are confident you'll find value in your plan as you began using it. Please reach out if there's anything more we can do to enhance your experience; we're here to assist you.
Best regards,The Endurance Team
Reviewed May 15, 2025
When I explored the options, mostly to determine the cost and practicality, I initially received several follow-up calls from Endurance, which I ignored. However, when I eventually spoke with them, the price seemed reasonable, and the purchase process turned out to be straightforward.
Although I haven't had the need to use the coverage yet, I believe it meets my needs. The representative I interacted with was fine, though nothing particularly stood out in terms of the customer service experience. Since I haven't utilized the warranty yet, I don't feel in a position to recommend it, but based on the purchasing experience alone, I would rate it positively.
Thank you for your feedback, Tammy! We really appreciate the time you took to explore our options and share your experience. It’s great to hear that you found our pricing reasonable and the purchase process smooth. Although you've yet to use the coverage, we're confident it will serve your needs. Should you have any questions about your plan, please don't hesitate to reach out to our team. We're here to assist you every step of the way.
- The Endurance Team
Reviewed May 15, 2025
I looked into auto warranties after purchasing my truck in February. I saw an ad for Endurance Auto Warranty and decided to reach out and set up an account.
The purchase process at Endurance, along with their customer service, was amazing. The rep walked me through everything, making it a good experience.
The setup process was quick, taking about 15 to 20 minutes at most. I'm impressed with the overall cost and everything has been satisfying so far.
I would recommend Endurance to others. In fact, I'm trying to convince my wife to get it too.
Jeffrey, thank you for recommending us! We're thrilled to hear about your positive experience with Endurance. If you need assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
- Endurance
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
