Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,897,627 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 21, 2025
I was very, very upset with the Endurance representative who should have and should tell all clients or patrons that your payment comes out automatically. He expressed to me every single benefit that I get, and how I could call him personally on his personal line, which was not his personal line. The line is for whatever representative that's available when you call. I spoke with other Endurance representatives who assisted me and they were nice. They took me off the auto pay.
We paid half of the policy on both cars on Monday, and the representative told me, "Oh, you don't have to worry about making a payment right now 'cause you made a payment of half of the whole policy." It was almost six grand. I left the phone happy and pleased. I ain't got to stress out about making the payment. Then for me to get text messages stating that my payment needs to be paid on the 12th. But I don't get paid around that cycle. So, I told Endurance that I might have to pay it between the 12th and the 15th. I was just very upset about that. The representative should have called and apologized because I even left a message for him to call me. The representatives should not do whatever just to get somebody to sign on. I was really inclined on closing the account and get my money back in some kind of way. But I'm just gonna go ahead because I need the warranty.
Hi Flechia. Thank you for sharing your experience with us. We are genuinely sorry for the challenges you encountered with our initial sign-up process and for the issues arising from automatic payment schedules not aligning with your needs. We take these concerns seriously and want to ensure a resolution that improves your experience going forward.
Our goal is to provide transparent and reliable services, and we're here to make clarifications where needed. We appreciate your continued faith and acknowledge your feedback as vital in enhancing our service model.
To address your current difficulties comprehensively, please contact us at feedback@endurancedirect.com. We are committed to resolving this situation to reinforce the trust necessary for such valuable coverage regarding your vehicles.
Thank you for making us aware, and we're dedicated to listening and acting decisively upon your insights to earn your ongoing satisfaction.
- The Endurance Team
Reviewed Sept. 20, 2025
I asked for Pier 66 and the rep said I was connected with Pier 66. I didn't know it was Endurance. The whole time, I was thinking I was getting Pier 66. He told me that the warranty was gonna be billed with a different name because they use a credit union, so it didn't kick in when I saw it done. When I called Pier 66 to ask a question, they didn't know anything about me. That was how I found out that it wasn’t Pier 66.
Endurance took out my first month payment, and it was gonna be my second month but I cancelled it right off when I found out it wasn’t Pier 66. I gotta sign some paperwork and have it notarized to get my money. But I probably won't because I’m a commercial driver and they'll probably use that against me even though it says I’m a commercial driver.
Hi Troy. Thank you for sharing your experience with us. We're sorry to hear about the confusion surrounding your account and the challenges you've encountered during the sign-up process. Transparency and clarity of information are very important to us, and we apologize that you felt they were lacking.
To resolve these issues, including the complexities you've encountered with the paperwork for a refund, we would like to assist you further. Please reach out to our team at feedback@endurancedirect.com so we can address these concerns comprehensively. We want to ensure your experience reflects our commitment to trust and quality customer service.
Thank you for bringing this matter to our attention. We hope to assist you efficiently and effectively.
-The Endurance Team
Reviewed Sept. 20, 2025
It was a pleasurable experience signing up with Endurance. They explained it to me, what I qualify for, what it covered, the breakdown on how it works. It was really a beautiful, great help. But the one thing on the app that I do not like is I requested for tow service and the number on the app is an incorrect number. They're saying they couldn't find my contract. They gave me a completely different number to call for towing service. The app needs to be updated with the right one.
Hi Andre! Thank you so much for your thoughtful feedback! We're thrilled to hear that your sign-up experience with our representative was smooth and informative. We appreciate your suggestion regarding the app, and we're working on ensuring accurate information in all areas. If you need further assistance or have any questions, please feel free to reach out. Looking forward to continuing to serve you!
- The Endurance Team
Reviewed Sept. 20, 2025
When I did a Google search, Endurance was the first one that popped up with the best reviews. Their rep was very, very good.
Hi Sam! Thank you for taking the time to share your experience with us! We’re thrilled to hear that you were pleased with the sign-up process and found our customer service to your satisfaction. It's wonderful to know that we stood out as a top option during your search and that we met your expectations. If you have any further feedback or if there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. We’re here to help and eager to assist in any way we can.
Thank you,The Endurance Team
Reviewed Sept. 20, 2025
I researched reviews online. There are a couple of sites I go to and trust, and the Endurance reviews on it were good. There were bad ones, but there were very few of those as opposed to positive ones and some of the digs were minor. It was little personality conflicts. As far as the service and what they cover, Endurance was what I was looking for.
Signup was easy and everything was fine. I got the information and coverage I wanted, and the guy was very polite. The only thing is they financed through Line 5. I set everything up from the get-go, but I got emails right away from Line 5 saying, “Hey, did you do this? Did you do that?” I was busy and it started freaking me out whether or not I did, but then I got an email from Endurance saying that auto pay was set up. I don't like correspondence if there's not a problem. I'm that way with my mortgage company as well.
Hi Franklin! Thank you for sharing your detailed experience with us. We're happy to hear that you found our customer service representative polite and effective during your sign-up process, which aligns with our commitment to serving our customers well. We apologize for any stress the multiple financing emails from Line 5 may have caused and we're glad the situation stabilized. Your recommendation and acknowledgment of our coverage meeting your expectations really means a lot to us. We look forward to offering you one less worry on the road ahead. If there's anything more you need, please feel free to reach out at any time.
Thanks again,- The Endurance Team
Reviewed Sept. 20, 2025
It was very quick and easy to sign up. The guy that I talked to was really, really pleasant, and personable. He made me feel like Endurance was one of the best options.
Hi Jonathan! Thank you so much for your positive review! We're happy to hear that the sign-up process was smooth and that our agent made a great impression. Having a confident start with us is what we aim for, and we're thrilled to have you on board. If you need assistance in the future, we're here to help.
- The Endurance Team
Reviewed Sept. 20, 2025
I've got my Jeep Wrangler covered with Endurance. I got the full coverage plan. The representative that helped me get everything set up walked me through everything. I'd recommend Endurance.
Hi David! Thank you for your wonderful feedback! We're thrilled to hear that our representative guided you smoothly through the enrollment process and that you feel supported with your full coverage from us. We always strive to provide the highest quality service! Looking forward to continuing to support you with your vehicle protection journey.
- The Endurance Team
Reviewed Sept. 20, 2025
I was told Endurance gives better customer service. They handle a broader range of things that they fix. The price could be better though. I've had the policy for about eight months and I have yet to use the service, but so far, I'd recommend them.
Hi Michael! Thank you for sharing your experience with us! We're happy to hear that you've had a positive experience with our sign-up process and that you find value in our broad coverage options. We appreciate your feedback regarding the pricing, and we'll continue working on improving our services. If you have any questions or need further assistance, please feel free to reach out. We look forward to supporting you should you need to utilize your coverage in the future!
- The Endurance Team
Reviewed Sept. 20, 2025
I had Endurance a few years ago on another car I had. I signed up for a new policy and received great customer service. I got what I expected.
Hi Leon! Thank you for your kind words and for sharing your experience with Endurance. We're thrilled to hear that our service met your expectations again, and it's wonderful to know that everything went smoothly without any issues. Your confidence and enthusiastic willingness to recommend us is truly appreciated. If you have any questions or need assistance in the future, please feel free to reach out. Welcome back, and we're happy to have you with us!
- The Endurance Team
Reviewed Sept. 20, 2025
Endurance does a really better job of covering more on your vehicle than their competitors. I did research before I bought the policy, and they're better than everybody else. The customer service rep that I dealt with was fantastic. She helped me get signed up and went over everything about the policy when I purchased it. She did a great job. I didn't really have any questions except for what is all covered under the warranties. I qualified for the highest one. She told me how much all was covered under it, and it was even $14 cheaper than the competitors.
Hi Eric! Thank you for the glowing review! We're thrilled to hear that you found our coverage terms appealing and that your signing-up experience was smooth and helpful. We pride ourselves on providing informative and responsive service, and it's to great know that we could meet your expectations. Your compliments confirm that our reps are hitting the mark. Please don't hesitate to reach back out if you ever need any further assistance. We look forward to serving you in the future!
- The Endurance Team
Reviewed Sept. 20, 2025
Endurance Warranty is a known company. I'm familiar with it. The sign-up process with them was straightforward and I didn't have any issues with it. I asked the rep what they had to offer and he explained how it works. I printed out the contract on my computer from what sent me, and I got a bunch of pages. But if there's a hard copy out there, I'd like to have that.
Hi Guadalupe! I'm glad to hear about your positive experience with our straightforward sign-up process. Our team always aims to clearly communicate coverage options and ensure satisfaction. We appreciate your feedback regarding the preference for physical copies - please email us at feedback@endurancedirect.com and we can ensure a hard copy is mailed to you. Should you need further assistance, our team is here to help.
- The Endurance Team
Reviewed Sept. 20, 2025
I own a 2014 car and wanted coverage that would protect me from major expenses. I looked at companies that provide the same type of service. Also, I had a bad experience with one company. I talked to several companies and I chose Endurance because the person who presented it to me was pleasant and what he presented offered the most. I would have others look at Endurance.
Hi Charles! We're thrilled to hear about your positive experience and appreciate your kind words. It’s great to know that you found our coverage to be both comprehensive and a good value. We’re also happy that our representative was able to assist you clearly and pleasantly. Thank you for considering sharing your recommendation with friends; we look forward to continuing to provide you with excellent service. Enjoy worry-free driving!
- The Endurance Team
Reviewed Sept. 20, 2025
The sales rep at Endurance was nice. So far, the coverage has met my expectations in terms of what I was looking for to get covered.
Hi Derrick! Thank you for taking the time to share your positive experience with us. We’re thrilled to hear that the sales representative you spoke with was pleasant and that our coverage met your expectations. Your feedback helps us continue to provide excellent service, and we value your insights greatly. If there’s anything more we can do to ensure a 5-star experience, please let us know. We’re here to help!
Thank you,The Endurance Team
Reviewed Sept. 20, 2025
My experience in getting signed up for my Endurance policy was very good. I looked at other providers but the cost was a big factor for me in going with Endurance. They also covered some things more than other companies did so I was happy with that. The first rep and I spoke at length a couple of times and that was on a Thursday and a Friday. I was gonna call him again on Monday after I had done my research. I was going to sign up. On Saturday, I got a call from someone else. I told her I've been working with this other gentleman and she said he was gonna get the credit for it.
Hi Susan! Thank you for your wonderful review! We're thrilled to hear that our transparent coverage and competitive pricing met your expectations. It's great to know that multiple team members contributed to your seamless experience. Your feedback drives us. We appreciate your high recommendation and hope those you recommend will enjoy the same outstanding service. If you have any further questions—or just want to chat more about our services— please don’t hesitate to reach out.
- The Endurance Team
Reviewed Sept. 20, 2025
The sales representative from Endurance was very good and was able to answer all my questions and concerns.
Hi Ronald! Thank you for sharing your experience with us! We're happy to hear that our sales representative could effectively assist you with all of your questions and that the sign-up process was smooth for you. Your positive feedback on our service quality certainly makes our day. We're here for you anytime if you need further assistance or have other inquiries.
- The Endurance Team
Reviewed Sept. 20, 2025
I was researching and looking for a company to insure my car. When I got Endurance's rep on the phone, he was very informative and very open with what he was telling me about how they operate. He was very informed. I signed up then with Endurance.
Hi Pamela! Thank you so much for your heartfelt recommendation! We're thrilled to hear about your positive experience with our representative and that their transparency and informative approach made a lasting impression on you. We aim to always exceed expectations, and it delights us to hear that we've succeeded in doing so. Should you need any further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with exemplary service.
- The Endurance Team
Reviewed Sept. 20, 2025
I knew about Endurance when I had another warranty company. I was gonna switch it over back then, but I never did get back to it until now. Their customer service rep was awesome. She let me know about how everything goes. I hope they keep up the great work.
Hi Rosalind! We are thrilled to hear about your impressive experience signing up for your protection plan and appreciate your feedback. It's great to know that our representative assisted you in understanding everything thoroughly. We're happy to have earned your satisfaction and are here to help whenever you need us. Thank you for sharing your positive experience!
- The Endurance Team
Reviewed Sept. 20, 2025
I went with Endurance for my 2010 BMW. I was looking for full coverage and signing up took 10 minutes. It was very easy getting signed up with them, and I have the payments on autopay off my debit card.
Hi Giovanni! Thank you for sharing your positive experience with us! We're happy to hear that our team was helpful and that the sign-up process met your expectations. It's great to know that you're finding our mobile app user-friendly. We strive to make every interaction seamless and appreciate your kind words. If you have any questions or need further assistance, we're always here to help. Welcome to the Endurance family!
- The Endurance Team
Reviewed Sept. 19, 2025
I had bought an extended warranty on my vehicle when I bought it, and that was for five years because I knew the manufacturer's warranty wouldn't be enough for me. The five years was up in May, and I don't ever feel comfortable about driving without a warranty because you never want anything to happen, but there are times when it does. I've had warranties before and never had to use them, and that's great, but I've had a warranty on one vehicle that, unfortunately, I had to use several times. I researched warranty companies because I wanted something legitimate. I researched Endurance, and everything I was looking at looked good. I went to the garages in my area where I would take my vehicle, and they said they've never had a problem with Endurance.
The sales rep I worked with was great. I couldn't have asked for a better representative. He answered all my questions. He was very knowledgeable about the product, and that was what I was looking for, not someone that is just stuck at the phone. I got the bumper-to-bumper coverage. I could have gone down one step, but it didn't make any sense. I wouldn't have saved that much money, and there was a lot less coverage.
Hi Charlotta! We're thrilled to hear about your exceptional experience with Endurance! It’s fantastic that you found the sign-up process smooth and that our representative could provide all the information you needed to move forward with confidence. Our bumper-to-bumper coverage is indeed designed to offer comprehensive protection at a competitive price. Thank you for choosing us to bring you peace of mind on the road, especially in unpredictable times. Please reach out anytime for support!
- The Endurance Team
Reviewed Sept. 19, 2025
I took the Endurance policy out originally when I bought the car. It lapsed and I just re-upped it. I give their rep an A+ across the board. He was wonderful. I have a bumper-to-bumper coverage for eight years now on my '16 car.
Hi Barney! Thank you for reconnecting with us for your vehicle’s coverage, and for choosing our bumper-to-bumper plan! We're pleased to know our representative was able to assist you effectively and provide reliable customer service. Although we're committed to offering competitive pricing, we're glad to hear you found the options fair given the comprehensive coverage offered. Should you need further assistance, please feel free to reach out at any time.
- The Endurance Team
Reviewed Sept. 19, 2025
I signed up with Endurance a couple of months ago, and that process was easy. It was super easy talking to the sales rep. He was a super nice guy. He sold me on the company. I would recommend it. My warranty covering the motor, transmission, and tires is great.
Hi Shamark! Thank you for taking the time to share your fabulous feedback regarding Endurance. We are happy that your sign-up process was smooth and that our sales representative provided clear and helpful assistance. It's fantastic to hear that you are pleased with the coverage, especially regarding the essential parts like the motor, transmission, and tires.
We're thrilled you're satisfied with your decision to choose us and are appreciative of your willingness to recommend our services. If you haven't received the paperwork in the mail yet, please contact us at feedback@endurancedirect.com and we will ensure it is on the way to you.
We look forward to continuing to surpass your expectations!
- The Endurance Team
Reviewed Sept. 19, 2025
The customer service with Endurance was good. I had no complaints. Also, the price of my policy was not bad.
Hi Thomas! Thank you for sharing your experience with us! We're happy to hear that signing up was straightforward and that you found our pricing reasonable. Ensuring our customers have a seamless journey is a priority for us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 19, 2025
I bought the Endurance warranty the first time because their fee was considerably lower than some of the others. I was so impressed with their rep that we signed up as soon as I called to talk to him. I had it with my other car, and I transferred it over to this car. As it ran out, Endurance sent me a message saying, “You run out this month. If you want, we can get you back on to the same thing. You can qualify to get it for the same price you've been paying. Just renew.” I did. However, I have not had to file a claim that they paid. I tried to file a claim one time. It was my fault because I didn't call ahead of time.
I had a motor mount go out. I took it to my garage, had it fixed, and sent Endurance the bill. They sent back and said, “That ain't the way it works. You gotta call us first.” I read my contract and it's exactly what it says. I wasn't mad. It's my stupidity. They have always been very detail-oriented. If there are any changes to your policy, they fire me a message right away so I can change my book so there will be no misunderstandings. It’s very consumer-oriented.
Hi Gary! Thank you for sharing your positive experience with us! We're so glad to hear that Joseph was able to assist you effectively and that you found our communication and renewal process comprehensive. It's great that you appreciate our competitive rates as well. Should you need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 19, 2025
A friend told me about Endurance Warranty. They sent me something on my phone. However, I can't read that little writing, so I requested a contract in writing but never heard anything. Other than that, the customer service representative was good.
Hi Charlena! Thank you for taking the time to express your experiences with us. At Endurance, we understand the preference for hard copy documentation, and we're sorry for the inconvenience caused by not meeting this preference initially. If you email us at feedback@endurancedirect.com, we can ensure a hard copy is mailed to you! We are glad to hear that your overall satisfaction up to this point has been positive and that you value our customer service. Your feedback is important, and we are here to continually improve our services to meet our customers' needs. Thank you for choosing us!
-The Endurance Team
Reviewed Sept. 19, 2025
Endurance Warranty was on Fox. They are good people. I liked the plan that they offered, and the customer service I received was very good. I took the full coverage plan.
Hi Jerry! Thank you for sharing your experiences with Endurance! We're thrilled to hear that the process was smooth and straightforward and that you found our team knowledgeable. It's great to know that the full coverage option met your requirements perfectly, and we're pleased you regard us as reliable partners. Should you need any assistance, we're here to help.
- The Endurance Team
Reviewed Sept. 19, 2025
Ashley was very helpful. She was knowledgeable and cleared up my confusion. I received a email from Endurance requesting for more information on my car. She stated it was not from them. The email look legit. So glad I called a different number.
Hi Darlene! We're happy to hear that Ashley was able to assist you effectively and ensure your peace of mind. It's important to feel secure about such communication. Should you ever have any questions or concerns in the future, please just reach out to us. We're here to help!
- The Endurance Team
Reviewed Sept. 19, 2025
Catherine is the account manager I spoke with and she was extremely helpful in both explaining and going the extra mile to understand my problematic situation and rectifying it with her professionalism.
Hi David! Thank you so much for sharing your experience with us! We're thrilled to hear that Catherine went above and beyond to assist you, delivering exceptional service while addressing your concerns. We're proud to have her on our team, and your kind words keep us motivated. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed Sept. 19, 2025
I saw a TV ad for Endurance Warranty. The representative I interacted with during the sign-up explained everything and was professional.
Hi Samuel! Thank you so much for sharing your experience with us. We are thrilled to hear that setting up your protection plan with Endurance met your expectations and provided a smooth process, aided by our professional representatives. Your recommendation means a lot to us, and it's rewarding to know that our team's efforts contributed positively to your setup. If you have any future inquiries or need assistance, please feel free to reach out anytime. We're here to help!
- The Endurance Team
Reviewed Sept. 19, 2025
It was easy to sign up with Endurance Warranty. I had them on my other vehicle, but I never used it so I'm not sure how good they are until I put them to use. The reps said what policy I was eligible for, and I signed up for it. The reps were knowledgeable. I got full coverage on my vehicle, which includes tow service.
Hi Eddie! Thank you for your positive feedback! We're happy to hear that your experience signing up with Endurance was smooth and that our representatives were able to assist you effectively. It's great to know that you found our package excellent, especially for your 2022 Toyota Highlander, including the tow service. We appreciate your recommendation and are excited to continue providing the service and coverage you expect. If you need anything else, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 19, 2025
Endurance Auto Warranty’s commercials caught my attention. Also, their website is good. I have both a truck and a car covered under their policy. The whole sign-up process with easy. When I called, the representative I spoke with was helpful. I am very satisfied with my coverage.
Hi Janet! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that you found our sign-up process straightforward and that you appreciated the help from our knowledgeable representative. It's great to know you found value in our coverage for your vehicles. Although the ease of navigating our website reflects our continuous efforts to provide intuitive services, rest assured you're always welcome to contact us with further queries or for assistance. Thank you again for choosing Endurance, and we look forward to keeping your vehicles protected!
- The Endurance Team
Reviewed Sept. 19, 2025
I tried Endurance Warranty because another auto warranty company left me with a bill approaching $7,000 due to denied coverage. I sought Edurance out and I explained what had happened and why my coverage was denied. That agent explained to me everything. It was similar to what CarShield told me in the beginning, but Endurance seemed more upfront. The price is high, but it's probably what I would have paid with CarShield, had it not been that the agent just tried to get me signed up and cut corners. It ended up burning me. Also, Endurance's policy covered more than what my CarShield coverage had.
Hi Ferrell! Thank you for sharing your experience with us! We're pleased to hear your initial interactions with Endurance have been reassuring and transparent, aligning well with your past expectations. It's great you found setting up your protection plan straightforward and appreciated the comprehensive coverage we offer. While mindful of cost, we're glad it ultimately matches what you expected given previous experiences. We're also happy to know our app and website contribute to providing the convenience you're seeking. Should you have any questions or need further assistance with your coverage, please do not hesitate to get in touch. Welcome to the Endurance family—we’re happy you're here!
- The Endurance Team
Reviewed Sept. 19, 2025
Endurance has a mileage SCAM, they will deny your claim based on the mileage they wrote down during your signing up. That right, they will say we found a problem with the mileage not matching the CARFAX at signup. It's a scam, check with Dealership service departments and they will verify the Endurance SCAM is real. Try the INFINITI Dealership in Indianapolis, IN | Dreyer for starters.
Hi Mike. Thank you for sharing your concerns. We apologize for any confusion or frustration caused by the mileage discrepancy you described. We take these matters very seriously and strive to ensure all processes are conducted fairly. We hope to clarify the situation and alleviate your concerns. Here's a determined intention as we hope to assure the accuracy and earning our applicant safeguards standards managed rightly. For immediate attention and resolution, please contact our team at feedback@endurancedirect.com. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Sept. 19, 2025
Broke down en route. Had to call tow truck. Had it to my mechanic. I Didn't call Endurance. So they won't pay for my repairs. Or my towing. I pay over 100.00 a month and get treated like this. Real good company.
HI Mike. We're truly sorry for the distress you've experienced with your breakdown and the subsequent lack of coverage. It appears there was a misunderstanding regarding the process for emergency claims, requiring advance contact for approval in many services like these. We would like to review your plan and explore potential resolution options. Please email us with your full details at feedback@endurancedirect.com so a service representative can address your concerns earnestly and assist you through our procedures accurately. Your frustration is paramount for us hence we appreciate your dialog as steps forward towards reclaiming your confidence in our service. Thank you for detailing your grievances — your ongoing feedback aids us in strengthening customer satisfaction focus.
Thank you,The Endurance Team
Reviewed Sept. 19, 2025
I am requesting cancellation due to Endurance denying a claim based on false information. On 11 September 2025 we dropped off our Honda Odyssey at Precision Tune to replace the master cylinder. The shop stated Endurance denied the claim because they were told the vehicle was claimed as a total loss in September of 2023. I contacted Endurance and provided a copy of the Green, clean and clear Oklahoma title received in January of 2024. With no resolution or response. This is not the first denial from Endurance. They denied a $1200 fan clutch replacement and covered less than half of a $1600 air conditioner claim.
Hi Todd. Thank you for reaching out and sharing your concerns. We're truly sorry to hear about your experience regarding the denied claims and the misinformation you were presented with. Resolving these issues is a priority for us, and we are keen to investigate the matter thoroughly. To ensure we address your situation and facilitate resolution effectively, please contact us directly at feedback@endurancedirect.com. Our team is here to support you and we appreciate your efforts in holding us accountable to service standards we want to live up to. Thank you for your patience as we work to turn your experience around.
– The Endurance Team
Reviewed Sept. 19, 2025
Initially, I thought this company was decent but now know differently. My CVT transmission went out some 800 miles after the waiting period. The adjuster made the mechanic break it down to see if it was covered. It's been on the only rack this shop has for two weeks. They are having problems making it to the shop. I'm one thousand dollars $1,000.00, out of pocket in a rental. They don't care that they requested an inspection and are holding up the mechanic. The adjuster told me that my Nissan Murano has a history of being trouble. One month in the shop is unreal and I would never have purchased Endurance had I seen all of the poor ratings that this company has. They don't include the customer in anything, they won't let you have any communication with the adjuster or their inspection company being used either. This company is HORRIBLE!
Hi Vincent. Thank you for sharing your experience about your Nissan Murano with us. I'm really sorry to hear about the frustration and inconvenience caused throughout this situation. The prolonged shop delays and difficulties with the adjuster must be incredibly challenging, and it's not the level of service we aim to provide.
To address these concerns, I would highly recommend contacting us directly at feedback@endurancedirect.com. We will prioritize your inquiry and assist you in exploring resolution options. Your feedback is vital as it guides us in refining our processes and improving the quality of our services. We appreciate your honesty and hope to restore your trust and provide the solution you deserve.
Sincerely,The Endurance Team
Reviewed Sept. 19, 2025
Don't believe most of the reviews. I had two claims denied, one for a door actuator, another for an a/c sensor. Unless the part is specified in the contract, they will not cover it. There are thousands of parts in any car, most are not covered.
Hi Alan! Thank you for sharing your feedback about your recent experience with us. We are sorry to hear about the difficulty you encountered with claim denials. Understanding the boundaries and specifics of our coverage is fundamental, and your frustrations highlight key areas where we seek to enhance our support and clarity.
We invite you to reach out to us directly via email at feedback@endurancedirect.com, so we can further investigate this matter. We value your feedback as it helps us improve service and coverage transparency for all our valued clients.
Your experience is important to us, and we want to ensure we resolve the misunderstanding regarding your coverage. Thank you for bringing these matters to light.
-The Endurance Team
Reviewed Sept. 18, 2025
Very Disappointed in this company. Especially went it comes to Transmission work. I will not recommend anyone from my family and friends to this company. They will find loopholes not to fix your car. My car sit in the shop for almost a week without a rental cause they said they don't do rentals unless your car didn't work done and really don't care how you get to work or get around and then refuse to repair my transmission. I really thought this was a good company but in the end they will turn out to be the same. Find ways not to fix your car and then you have to pay for market prices. But a lesson learned well. I will deal with CarShield instead of coming back to this company or recommending anybody.
Hi James. Thank you for sharing your feedback on your recent experience. We truly regret to hear about the difficulty with the transmission service and the concerns regarding rental vehicle provision. It’s disappointing to know that we fell short of your expectations, and we apologize for any inconvenience you experienced throughout this situation.
Customer satisfaction is of utmost importance to us, and we appreciate you bringing these matters to our attention. We hope to earn back your trust, so please consider reaching out to our team at feedback@endurancedirect.com so that we can further discuss your specific needs and explore ways to make this right.
Thank you for your feedback, as it continuously drives us to aim for the excellence that our customers deserve.
-The Endurance Team
Reviewed Sept. 17, 2025
Picked up this warranty after I purchased the car a year ago and every single claim has been denied for parts- the repair looks like it’s covered but the fine print says no. Anything that requires a seal or gasket or hose will be denied. They will even ask you for proof of maintenance and still deny you. Many repair shops even say most of what endurance de Ira a company like car shield would have easily paid for. What a scam this business is. I looked around online in Reddit and Quora and it seems to be the same bad news- stay away from Endurance Warranty.
Hi Moni. We're truly sorry to hear about your disappointing experience with our coverage. It's concerning to learn about the difficulty with your claims, particularly in areas you believed were covered. We seek to uphold transparent and fair procedures to ensure customer trust and satisfaction. Your frustrations voiced before and now reinforce where immediate improvement is essential. Please reach out to us directly at feedback@endurancedirect.com. Your insights will allow us to review your case in detail with a focus on resolving issues impacting fairness and support offered thereafter. Thank you again for your essential feedback and forthright telling - we're committed to better assist you.
-The Endurance Team
Reviewed Sept. 17, 2025
Endurance paid an initial claim on my engine for a cam phaser issue, but when I got a check engine warning, I took it to the shop right away (2 miles). They said the transmission was shot and Endurance sent an adjuster to verify it. The adjuster said it was the torque converter and the the transmission was shot also. Had it towed to another shop for a second opinion and was told the same thing. Had it towed to the dealer and they agreed. Endurance said they would pay 1/3 the price to have a transmission put in. All phone calls to Customer Service took a minimum of 25 minutes to answer and emails were never answered. 2 operators (both male) were very uncooperative and one was downright rude. I'm cancelling the service. Why pay if they're not going to honor the policy? All 3 shops said they've had horrible experiences getting Endurance to pay claims and will no longer deal with Endurance. Neither will I.
Hi Richard. Thank you for taking the time to share your experience with us. We understand how frustrating and inconvenient your situation must have been, and it is concerning to hear about issues with the resolution for such significant service needs. Our customers deserve prompt assistance, and delays like yours are not in line with our service standards.
Your mention of communication gaps and unsatisfactory customer service experiences are especially unsettling. To correct this matter, please connect with us at feedback@endurancedirect.com, permitting us to closely review the specific occurrences. It's our sincere wish to fully address and rectify your concerns.
Thank you,The Endurance Team
Reviewed Sept. 17, 2025
I called Endurance a few days ago. A representative answered the phone and quickly went over the details regarding all of the various coverages. When I told him that I needed to discuss this with my Wife when she gets home, He became irate. He started to challenge me by making statements like there is nothing to discuss, we are ranked number 1 in the business. He also said that if I hung the phone up that I wouldn't get any of the discounts promised. He said other things that I believe were pressure tactics. I left the phone call feeling upset, stressed out, and confused. I would love to call and learn more, but I'm concerned that I will get the same treatment.
Hi Reginald. Thank you for bringing this situation to our attention. We're very sorry to hear about your recent experience with our representative. Ensuring a respectful and understanding interaction is something we value deeply, and it's concerning to learn that this wasn't met.
We'd like the opportunity to address this matter and alleviate your concerns. Please contact us at feedback@endurancedirect.com with your contact details or more specific information about your call, so that we can review this and help rebuild your confidence in our services.
Thank you for considering reaching out to us. We appreciate your patience and look forward to making things right.
- The Endurance Team
Reviewed Sept. 16, 2025
Bought a Premium plan over the phone a few months ago. Paid the $165 per month premium. Made a claim yesterday only to have it denied. Endurance rep said I only had the lowest basic plan. I told the rep I bought the top plan. They supposedly record all sales calls, but they said that I can't listen to my call. Recordings are only available for employee training. How convenient. These people baited and switched me. How can $165 per month (almost $5000 when done) be a base plan? And of course, they have no way to put me in contact with the sales rep that scammed me. I wonder if Car Shield is more trustworthy.
Hi Greg. Thank you for reaching out to share your experience. We apologize for the misunderstanding around your plan and the difficulty you've encountered with your claim. It’s important to us to resolve the discrepancies you’ve highlighted, especially switching plans unknowingly. We're truly sorry for any frustration and confusion you've experienced.
To clarify this matter and ensure you have the coverage and plan you wanted, we ask you to reach us at feedback@endurancedirect.com. Providing any additional details or records would be incredibly valuable and help us investigate further to set things right for you.
Again, thank you for your open feedback; correcting these misunderstandings is essential to fulfilling customer support commitments.
-The Endurance Team
Reviewed Sept. 16, 2025
I received a notice in the mail from Endurance stating that I have approved service coverage opportunities because my warranty for a car I purchased 17 months ago has ran out. I called the number to question it and instead of looking up my account the agent transferred me to Tanner who tried to force me into getting the warranty. He continued to ask questions like I was calling to get the warranty instead of providing the details of my already existing warranty. When I told Tanner i had to research and would call back, Tanner told me that if I do not get the warranty NOW I will not be eligible when I call back. I did record the call. I am sick of these scams.
Hi Yolanda. We appreciate you taking the time to share your experience, and we’re here to help make it right. It's concerning to hear about the pressure during the call and the urgency you felt from our representative. At Endurance, we strive for transparency and prioritize customer understanding and satisfaction. We'd like to connect directly to discuss your experience further and address this properly. Please have this conversation continued by reaching out to our team directly at feedback@endurancedirect.com so we can discuss how to make amends. Your feedback is crucial as we refine our processes, ensuring a more positive experience going forward.
Thank you,The Endurance Team
Reviewed Sept. 15, 2025
It’s not all that true and easy as they advertised on TV. It’s long process for approval and long waiting for claims. You have to leave your car for weeks at the repair shop for repair approvals. Not guarantee when their adjuster will show up. If you are in living in remote place may even take longer time. This means you are without car for weeks. Once your claim approved than shop order parts and availability.
We had an issue on highway and Emergency Service took more than 6 hours as they couldn’t find local towing company. Most services are excluded. You will only know when you are in most trouble with your vehicle. Remember Endurance is there to make money and false advertising and maybe paying professional actors on TV. It’s lots of money for warranty. It’s better to take little risk than pay for warranty which we may never use!!
Hi Jay. We appreciate you taking the time to leave a review, although we're sorry to hear about your frustrating experience. We apologize for the inconveniences you've faced regarding claim approvals and emergency services in remote areas. Our goal is always to support our customers promptly and effectively.
Addressing the waiting and approval times is our priority, and we're working to enhance these aspects to better serve remote regions. Regarding towing service delays, we're reviewing our network to minimize response time failures.
If you'd allow us the chance, we’re eager to discuss this with you further to see how we can improve your service experience. Please feel free to contact our team directly at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed Sept. 15, 2025
They would not cover anything underlined in my contract. And wouldn't explain why. Told me the failure of the parts was not covered/because of the failure of the parts. They talked in circles and could not explain why.
Hi Lon. We're sorry for the challenges you've encountered with our coverage. Difficulty in getting clear explanations and feeling like you're caught in a loop is understandably frustrating. We are committed to resolving misunderstandings and improve the transparency in our communication process. Please reach out to feedback@endurancedirect.com, so we can directly focus on your situation and work on finding an appropriate resolution. Thank you for bringing this to our attention; ensuring customer clarity and trust remains our priority moving forward.
-Endurance
Reviewed Sept. 14, 2025
Endurance car warranty is the worst place ever to get your car under a warranty. They just take your money. Never deal with them. I had a warranty with them. My transmission went out and they said it was my fault. Would not fix it.. They took me through a lot. Pay money every month for nothing.
Hi Audrey. We're truly sorry to hear about the troubles and dissatisfaction you have encountered with our services, specifically concerning your claim related to the transmission issue. Such a painful experience is never what we intend for our customers, as their satisfaction and deserved support are fundamental.
Could you please email us your claim details at feedback@endurancedirect.com so we can thoroughly review your case? Understanding more thorough details assists us so any misunderstanding within service accessibility is rightfully addressed.
Thank you for sharing this situation with us. Resolutions drive positive change, and we're eager to regain your confidence.
-The Endurance Team
Reviewed Sept. 14, 2025
Read the very small print. I went in for a oil change. On a spot check I was told I should replace a wheel bearing. I called Endurance and explained what the mechanic said. Since I drove my truck home, Endurance said it was not covered due to the fact that I knew about it and driving the truck would cause more damage. I went in for a oil change not knowing about any other problems. I was unaware and unprepared to have to leave my truck set in a lot for over a week before it could be worked on/ repaired. A LARGE loophole for Endurance not to cover the cost. I was duped!!!
Hi Dennis. Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with your claim relating to the wheel bearing issue. We understand how troubling it can be and assure you we want to address your concerns thoroughly.
We encourage you to reach out to our support team via feedback@endurancedirect.com. Please provide all relevant details regarding your incident so we can actively engage in a proper review of the situation and work towards a satisfactory solution. Your feedback is invaluable, and we strive to prevent such experiences from occurring in the future.
Thank you for your patience and understanding.
- The Endurance Team
Reviewed Sept. 14, 2025
I am very disappointed with Endurance warranty services, I wish I could rate my experience as a "0" I would. I purchased an Endurance warranty in December 2024 and followed all policy requirements, including the waiting period. Yet when my vehicle needed repairs in August and September 2025—both clearly covered under the policy—my claims were denied without explanation. Despite multiple requests, I was denied access to basic information like claim numbers, inspection results, and status updates. Endurance insisted all communication go through the repair shop, excluding me entirely from the process. This is not only unprofessional—it’s unethical.
To make matters worse, I received a retroactive request for invoices months after the policy began and after the claims were submitted. It felt like a tactic to justify denial rather than a genuine effort to resolve the issue. As a paying customer, I expected transparency, accountability, and fair treatment. Instead, I encountered evasiveness and disregard. I do not recommend Endurance Warranty Services to anyone seeking reliable coverage or respectful customer service
Hi Sharon. Thank you for reaching out and sharing your experience. We genuinely apologize for the inconvenience and dissatisfaction you have faced with our services. It's disappointing to hear that your claims were denied without a clear explanation and that the communication process was not transparent. Upholding transparency and accessibility in communications is vital for us, and it's concerning to know we missed the mark here.
Retroactive requests can certainly be frustrating, and it's our goal to ensure you're supported and informed throughout each interaction. We appreciate you bringing this experience to our attention and would like to assist in resolving these issues. Please contact our customer support team at feedback@endurancedirect.com so we can investigate further and see how we can make improvements and better serve you in accordance with our commitment.
Thank you for allowing us the opportunity to address these concerns, and we hope to regain your trust with diligent attention and resolution for your protection needs.
- The Endurance Team
Reviewed Sept. 12, 2025
Endurance charged me an extra month's fee after I had exhausted my limits of liability. Because they dragged their feet sending an investigator out to approve the repair on the car--it took a week rather than the 24-48 hr they claim, the repair was delayed. Once it was completed, the mechanic sent in the information for payment--a payment amount already determined by Endurance at least week before the payment request was submitted which was well below the total bill because of the limit of liability. Endurance knew that my policy was at that point worthless. They had paid out all that they would ever pay for a repair.
When I called to formally cancel the contract, they said the charge to my account for the following month had been made 3 days prior and that they would not reverse or even pro-rate the charge. I asked for consideration and leniency and a little customer service. Forget it! They knew there was no future liability for them and no service they could offer me but still charged my account. Shame on Endurance!!! STAY AWAY!!!!
Hi Roger. We sincerely apologize for the frustration and inconvenience you've experienced with your Endurance protection plan. It's particularly concerning to hear about the issues with the delayed investigations and complications in canceling the contract. Your service experience clearly did not meet the standard we strive for in supporting our valued customers.
To address your concerns more thoroughly and seek a resolution, please email us at feedback@endurancedirect.com so our team can examine your specific situation and charges. Providing clear contractual details and ensuring fair solutions is crucial to us.
Thank you for bringing these matters to our attention as it guides us in refining our processes for better customer satisfaction. Your feedback is vital to progressing our service outcomes.
-The Endurance Team
Reviewed Sept. 12, 2025
I chose Endurance Auto Warranty due to the fact that had the highest rating. I did my research before choosing. The representative, Casey, was very helpful and very informative. The price was not as bad as I thought it would be.
Hi Betty! Thank you for sharing your feedback with us! We're happy to hear that Casey was able to provide informative and helpful service. It's great to know the cost of your plan was more favorable than expected. We strive to offer excellent service and appreciate your trust in Endurance. Should you have any questions or need further assistance, please feel free to reach out.
- The Endurance Team
Updated review: Sept. 12, 2025
They let me cancel seeing they don't insure the simplest of things like seals and gaskets saying I had to get the better coverage which I should have had him send me the contract in the first place instead of going by what was explained and read it myself.
Original Review: Sept. 11, 2025
This was continued insurance from a policy that we had with the car loan that ended...We were told to get our own insurance because we had reached the 100,000. I called endurance and the salesperson was more than happy to take my money and guarantee that all would be covered with the car except the regular maintenance like brakes, battery, tires, etc...
Had an issue just yesterday and we had paid many months on this policy... The oil pan/seal was leaking oil and needed a repair per the code on the car, Ford looked at it and called in the claim. We also had to rent a car during all this. Car rental was not covered unless a claim was issued and we were certain it would be covered because the sales person said so... ENDURANCE DENIED the claim and said seals and gaskets are not included and they denied it. NEEDLESS TO SAY if I had just put the 179 a month away in a separate account I would have been able to pay it myself... They will not pay and of course I'm out monthly payments to them, car rental and now I have $1,000 repair,,, THANKS A LOT ENDURANCE AND YOUR VERY UNETHICAL SALES TEAM. I bet he sleeps on a Mattress Firm mattress
Hi Tricia. We sincerely apologize for the inconvenience you have experienced and for any misunderstanding regarding the coverage details. It's concerning to hear about the difficulties you've faced, and this is not the level of service we aim to provide. While specific wear parts like seals or gaskets may indeed carry exceptions, our priority is ensuring clear communication throughout the service window. We'd like to investigate this matter further to rectify any potential oversights and offer improved resolution. Please contact our team at feedback@endurancedirect.com at your earliest convenience, so we can address your necessities promptly and accurately. Thank you for letting us know and allowing us the opportunity to improve.
-The Endurance Team
Reviewed Sept. 11, 2025
Every staff members I talked with here were very friendly and professional. Felt like family. And they offer many great services. I would definitely recommend them to someone looking for extended coverage.
Hi Larry! Thank you so much for your heartwarming review! We're thrilled to hear that our team made you feel like part of the family with their friendly professionalism. It’s our pleasure to offer a range of great services, and we're glad to have assisted you in finding the right coverage. Your recommendation means the world to us. We’re here for you anytime you need!
- The Endurance Team
Reviewed Sept. 11, 2025
These other reviews must be employees because this company is a scam. I got the policy this year 2025 and need repairs but they denied my claim because I drove for Lyft back in 2020 and tried to make it seem like I was still driving for them. When given proof that I don't drive for lyft they lied and used me getting a ride on lyft as me driving someone. Then when getting that proven wrong and being a lie they denied the claim again and didn't want to give a reason. After speaking to someone again they tried to use the same excuse but when they couldn't they came up with some crap about in the future I could drive for lyft so they have to deny the claim even though the future has nothing to do with the claim. My car has been in the shop for a month now and it has affected my family's lives. If I can sue them I surely will.
Hello. Thank you for providing your feedback. We are sincerely sorry to hear about the experience you’ve had with your claim and the impact it has had on your family. The situation you described is concerning and does not reflect the level of service we strive to deliver. It seems there has been significant misunderstanding around the coverage conditions relating to ride-sharing use, which clearly needs a recalibration for smoother future contracts.
Your experience can help guide improvements. To re-evaluate and address your case properly, please reach out to us directly at feedback@endurancedirect.com as this needs reviewing urgently.
-The Endurance Team
Reviewed Sept. 10, 2025
My parents are in their mid 70s and wanted to get their vehicles covered so they called and spoke to Michael **. My dad was so frustrated he added me to the phone call since I currently have a policy. I asked Micheal a question, about the referral policy. He dismissed my question. My parents were trying to obtain a clear understanding of what they were purchasing but Micheal was impatient, rude, unpleasant and very unprofessional for a customer service operator! I continued to ask questions so I could help explain but he continued to cut me off and would not allow me to complete my question. I got so upset, because I wanted to assist. I hung up! I called back and asked for a different representative. We got Freda Phillips and was able to get a response and resolution. If you get Micheal **, don't purchase from him.
Hi LaShonda. We sincerely apologize for the experience your parents faced when trying to understand their coverage options. It’s concerning to hear about the issues with Michael, and it’s important for us that every customer is treated with patience and professionalism. We're relieved Freda could assist and provide the clarity you sought. Please be assured that we take this feedback seriously and address all service issues internally. Please do reach out if you need further assistance. Your experience guides us in prioritizing improvements in our customer interactions. Thank you for bringing these concerns to our attention.
-The Endurance Team
Reviewed Sept. 10, 2025
SCAM, SCAM, SCAM. NEVER EVER PAY ANY DIME TO THEM. They will end up burning all your money for nothing. I had issue with them for almost 2 years and we filed with lawsuit so they won't scam anymore. Do not buy any services from them EVER.
Reviewed Sept. 10, 2025
My experience with Endurance has been extremely frustrating and disappointing. I met every requirement under my contract and provided proof that my vehicle had no pre-existing damages. Despite that, my transmission claim was denied. Endurance told me to authorize a teardown of my transmission for inspection, which I did in good faith. That decision left me with a $1,600 teardown bill when they ultimately denied the claim. Their reasoning? They claimed the failure occurred just 280 miles past the minimum mileage requirement, even though I have had this contract for five months and maintained my vehicle properly.
On top of that, Endurance hit me with a $500 surcharge because my stock Chevy tires measured only 0.9 inches larger than their listed limit. This was never explained upfront. It also took Endurance over a month to even tell me I was denied. By that time, I had already lost over $2,000 out of pocket, not including the five months of payments I’ve made toward this contract. Meanwhile, I am still no closer to getting my Tahoe fixed. This entire process has left me in a terrible situation financially and without the vehicle protection I thought I was paying for.
Their customer service was just as bad — it took them over a week to take my initial payment, during which I had to call repeatedly and was promised call-backs that never happened. Only later did they admit their payment system had been down for a week. In my experience, Endurance looks for loopholes to deny legitimate claims rather than honoring their contracts. I trusted them to give me peace of mind, but instead I was left with unexpected bills, delays, hidden charges, and broken promises. I would strongly caution others against choosing this company.
Hi Jaime. Thank you for sharing your experience, though we're sorry you have encountered these difficulties with our service. Your concerns about the transmission claim denial and the additional charges are serious, and we regret any inconvenience this has caused. It’s disappointing to learn we’ve fallen short of your expectations, especially regarding the communication delays and the clarity around contract terms.
In situations like this, it is crucial we internally review these concerns comprehensively. To this end, please reach out directly at feedback@endurancedirect.com with your account details, and we will do our best to investigate and provide responsive support. We strive to address every customer query sincerely, ensuring service excellence moving forward.
Thank you for your feedback. We truly value the opportunity to make improvements for our customer experiences in the future.
-The Endurance Team
Reviewed Sept. 10, 2025
Great service. The representative I was connected to was very friendly and informative. I was handled with care. This is how customer service should be. They understood my circumstance and navigated what I needed.
H Stephanie! Thank you for sharing such a positive experience with us! We're thrilled to hear our representative made you feel informed and cared for, embodying the understanding and assistance we're committed to providing. Your kind words reinforce our dedication to exceptional customer service. Should you need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 10, 2025
I recieved a cold call from an Endurance Sales Rep in 2022. I specifically asked for the highest tier policy and purchased said policy over the phone, trusting Endurance that I had "bumper to bumper" coverage for 36 months. THEY LIED. Come to find out, the sales rep selected middle-tier coverage. THIS IS A BAIT AND SWITCH SCAM. I paid the premium for 35/36 mos without using the policy until today.
First and only claim was denied on a technicality. Factory Turbo/Supercharger is covered in my contract (see attached picture). Unless you are a mechanic, you have no possible way of knowing that a $2400 Turbo Sensor IS NOT part of "housing and "all" internally lubricated parts." This is intentionally misleading and predatory. If Endurance had even an ounce of integrity, they'd make it clear when expensive electronic components are excluded. The only way to avoid getting ripped off is by having a mechanic review the entire 35-page policy BEFORE purchase!
Hi Amelia. We sincerely apologize for the experience you had and are concerned about the issues you faced regarding your coverage and claims process. Our intention is never to provide misleading information or products, and it’s clear the lack of clarity here has created significant frustration. We take feedback like yours seriously and aim to refine our communication to prevent similar issues.
We would appreciate the opportunity to directly address your situation. Please contact us at feedback@endurancedirect.com so we can thoroughly investigate the miscommunication and seek a satisfactory resolution for you. Your open feedback is essential in improving our future engagements with all customers.
Thank you for bringing this to our attention; customer trust is a fundamental priority, and we want to positively impact your experiences moving forward.
-The Endurance Team
Reviewed Sept. 9, 2025
Not a pleasant experience. A lot the customer service agents were great but some really ignorant and rude ones. Good for smaller repairs but anything costly they will deny you. My first and last time I’ll use endurance. Major disappointment.
Hi Timmy. Thank you for your feedback. We’re truly sorry to hear about your experience. It is disappointing to know that we have not met your expectations, particularly with regard to customer service and claims handling. Please know that we take this very seriously. We would appreciate the chance to address this issue and rectify your concerns. Please email us at feedback@endurancedirect.com so we can work towards a swift resolution. We are hopeful for the opportunity to restore your confidence in our services.
Thank you,The Endurance Team
Reviewed Sept. 9, 2025
Kim was amazing, it was easy going over my issue with my vehicle. She explained everything clearly that I needed to know regarding my warranty. I will be definitely working with them in the future. I got my full refund since I never received the vehicle.
Hi Maggie! Thank you so much for sharing your positive experience with us! We're thrilled to hear that Kim provided you with such clear and helpful guidance regarding your protection plan. It's important to us that every customer feels supported and informed. We’re happy you got your full refund and that we’ll have the pleasure of serving you in the future. If there’s anything else you need, please don't hesitate to reach out. We’re here for you!
- The Endurance Team
Reviewed Sept. 9, 2025
I am sorry to say I have a very bad experience going on with Endurance today. I have a lubricated front differential that is bad on my 2011 Jeep Grand Cherokee. My mechanic said the front differential had lost 75 of its fluid due to age and a leaking seal. The inspector from Endurance told my mechanic that due to lack of maintenance that I should have been aware of this. My mechanic disagreed and replied that the leak was so small that over a matter of years, there would be no way I would be able to notice this. I have a letter from the mechanic saying this information and it was forwarded to Endurance customer Service on 9/4/25. The total amount for the repair including parts and labor is fourteen hundred dollars. I have made 6 calls to customer service, and my mechanic has made 2 calls to customer service, and you get a different customer service person with each call.
I asked if I could speak with someone above a customer service agent and the reply was no. Even though the mechanic has torn down the front differential (there is nothing more to tear down with this part) and the root cause is a small leak, but they insist more tear down work is needed. Either Endurance isn't listening, or they are avoiding paying for the repair. The 6 phone calls and the back and forth is exhausting and frustrating. I am an elderly man with a disability, and it is hard to get around without a car. I pay one hundred eighty-five dollars a month for this insurance and when you need them you can't count on them. What is Insurance For? Mark
Hi Mark. Thank you for sharing your experience with us. I’m genuinely sorry to hear about the challenges you've encountered with your car's repair process and the strain caused by unresolved issues such as delays and communication hurdles. Given the impact on your mobility, it's incredibly frustrating that your situation has not been met with constructive insight or support.
To assist you more effectively, I recommend reaching out to us directly at feedback@endurancedirect.com with the letter from your mechanic via email so we can reassess the query involving your coverage specifics. Ensuring that you receive the assistance needed, especially under challenging circumstances, is our top priority.
Thank you for being open with your feedback so we can facilitate better customer service going forward.
Sincerely,The Endurance Team
Reviewed Sept. 8, 2025
My first experience with Endurance customer service. The customer service agent was very patient with me. I had questions about having a diagnostic on my vehicle. She provided me with process and was very kind.
Hi Jo! Thank you for taking the time to share your experience with Endurance customer service. We're happy to hear that our representative was patient and kind, providing you with all the necessary information about your vehicle’s diagnostic process. Your satisfaction is our top priority, and we’re glad you had a pleasant interaction on your first experience with us. If you need any further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 8, 2025
Updated 09/15/2025: I regret ever signing up with Endurance. They make the claims process as painful as possible. Every single claim is challenged, delayed, and buried in endless paperwork. What should be a straightforward process drags on for days (sometimes a week or more!) with little to no communication. Last claim took over 10 days total **. When I finally did get updates, they were vague excuses instead of actual progress. It’s clear their strategy is to stall and hope customers give up. The whole point of a warranty is peace of mind, but Endurance delivers the exact opposite. I’ve paid for coverage that’s practically worthless. They advertise protection and reliability, but in reality, they do everything in their power to avoid paying. Total rip-off. Bottom Line: Don’t waste your time or money on Endurance. You’ll end up frustrated, out of pocket, and without the coverage you were promised.
Original Review: When I heard about Endurance, I thought the coverage was decent and the price was fair. What they did not tell me was how long the claims process would take. As of now, I am a week without my car, waiting one more day for an adjuster to review a repair claim from a GMC dealer. I wish I had known about the hoops or the time it takes to process a warranty, I would not have purchased the warranty from Endurance, not happy with their service. Yes, the claim was initiated the day it went into the shop for an oil change and tire rotation service.
Hi Kevin. We appreciate you sharing your experience with us and are disheartened to learn about the delay in your claims process. We understand the inconvenience of being without your car for an extended period, and we are determined to ensure timely service for our clients in situations like this. Please reach out to our support team directly at feedback@endurancedirect.com. This will allow us to investigate and resolve the matter as swiftly as possible. Your feedback is highly valuable to us as we strive to enhance our service offerings. Thank you for bringing this to our attention and let us assist in addressing your concerns.
Thank you,The Endurance Team
Reviewed Sept. 7, 2025
I am extremely disappointed with my experience with Endurance. Despite being a loyal customer for years and paying $5,000 for a comprehensive warranty, I have been met with nothing but frustration and unhelpful responses. Trying to get through to management is nearly impossible — every email I send is rejected, and getting any meaningful assistance feels like an insurmountable task.
My claim for a cracked axle, which should be clearly covered under my policy, was outright denied. The reason given was that the parts exceeded the value of my car — a claim that was not communicated to me by any salesperson or representative beforehand. In fact, I was led to believe that my coverage was comprehensive and would protect me in such situations. The denial feels like false advertising, especially since I was never warned that parts would cost more than my car’s worth. To make matters worse, the mishandling of my claim began with a mechanic’s misdiagnosis, which I corrected promptly, yet my claim was still unfairly rejected. As a disabled 62-year-old relying on this vehicle, this experience has been incredibly disheartening and unacceptable.
Endurance’s website boasts over 11,000 reviews, yet my experience suggests that customer satisfaction is not a priority. The difficulty in reaching anyone in management, combined with the outright rejection of my legitimate claim and the false advertising from sales representatives, has left me feeling ignored and betrayed. I trusted this company to provide reliable coverage when I needed it most, but instead, I have faced nothing but obstacles, dismissive responses, and a sense that my concerns are being completely disregarded. This kind of customer service is unacceptable and does not match the promises made when I purchased this policy.
I strongly urge future customers to exercise caution and thoroughly scrutinize what is actually covered versus what is promised. Endurance's lack of transparency, poor communication, and refusal to uphold their contractual obligations have severely damaged my trust. I hope this review reaches Justin Thomas, the CEO, and prompts you to reconsider your company's customer service practices, advertising honesty, and dedication to your clients. Justin Thomas, I sincerely hope you see this and take meaningful action to address the concerns raised by your customers.
Reviewed Sept. 7, 2025
I went on the internet and found that Endurance was rated more. So, then I called and got on with them. After I did that, I had the oil changed in my truck at the dealership. And they didn't have a whole lot good to say about Endurance, so I was gonna cancel it. And then I talked with one of the representatives of Endurance. I ended up not cancelling. She gave me her own number and, if I had any kind of problems, I can call her.
I got their policy on two vehicles, both are 2022s. One's a Ford F-150 pickup, and another one is an Explorer SUV. During the sign-up, everything was really cool. They were all nice about it. They didn't try to talk you into nothing. It was more or less, you agreed on it.
I don't have any complaints about Endurance at all. Matter of fact, after I bought it, I cancelled the insurance I bought from another company. Endurance was a little higher than the other company, but on the time wise of the financing part, Endurance was cheaper because it was for less months.
Hi Keith! Thank you for sharing your positive experience with us! We are happy to hear that our representatives provided you with seamless service. Ensuring that our customers feel informed and reassured is a top priority, and we're thrilled that you felt supported—even when similar feedback from outside parties suggested otherwise. Please feel free to reach out if you need anything; we are always here to help.
- The Endurance Team
Reviewed Sept. 7, 2025
I received a letter from Endurance and it stated that I had insurance with them when I had insurance with somebody else. And so, I called, and I told the lady that I needed to cancel it. She said that I don't have insurance with them. I think it's one of those scam letters. So, when I talked to her, I found out that I could get a better deal with them. And I don't have to pay a huge co-pay when I take my car in. The other insurance is $500, Endurance is 100. Also, they covered everything the other insurance covered. So, I went ahead and got their warranty. So far, so good.
Hi Peggy! Thank you for choosing Endurance and sharing your experience with us. We're happy to hear that our offering of lower out-of-pocket costs and comprehensive coverage matched your expectations. It's great to know that the sign-up process was straightforward and that our customer service team provided exceptional assistance. Your feedback reassures our commitment to providing value to customers like you. Should you have any questions or need assistance moving forward, please feel free to reach out. We're here to help and look forward to continuing to meet your vehicle coverage needs.
- The Endurance Team
Reviewed Sept. 7, 2025
I'm in my late 50s and I was taking a trip to my camper in Florida. I wanted to be responsible and got an auto warranty with Endurance. The first rep that I talked to was kind of wishy-washy. They could have been more assertive and they should know what they're dealing with. But the second one was great. I wish the policy was a lot cheaper though. I was also told that there are 30 payments but in actuality, there are 31 payments. You pay an installment fee for the enrollment until the 30 days then it starts over for 30. They should explain that. Other than those, everything else seems great. I'm happy with Endurance and I have a couple of people that would like to sign up too.
Hi Anthony! We're thrilled to know that your overall experience with choosing Endurance has been a positive one. It's great that you felt confident and guided during the sign-up process, and we appreciate your understanding regarding comprehensive coverage pricing offering peace of mind. We acknowledge the oversight in clarifying payment terms upfront and are looking into this for improvement. Thank you for your valuable feedback on hidden costs and customer service access; we strive to make every part of your experience seamless. Should you have more questions or need assistance, please know that we're motivated to ensure thorough and satisfactory service moving forward.
- The Endurance Team
Reviewed Sept. 6, 2025
I signed up with Endurance, and their rep was amazing. She read everything out to me, and made sure I understood everything before I gave her my card information. She was the best representative I've ever spoken to. I got my 2015 F-150 covered, and so far, Endurance has been amazing. They have great coverage. I actually already recommended it to my brother-in-law a couple of days ago.
Reviewed Sept. 6, 2025
I had Endurance years ago, and I started with them again. Getting signed up was easy but the prices went up considerably. They’re maybe a little bit above fairly charging but they're not bad. I had a little issue with them on the last claim I had over a transmission, but I'm not sure whether it was the shop that screwed up. The guy came in and inspected it, and it turned out that the shop did something that he didn't like, so they didn't do anything about the transmission. In any event, I had only one problem after that and they took care of it quickly.
Hi Jeffrey! Thank you for sharing your positive feedback with us. It's great to hear that signing up with Endurance again went smoothly and that our team quickly resolved your recent transmission issue. We strive to mend any difficulties swiftly and efficiently to ensure customer satisfaction.
We appreciate your kind words about our customer service and your willingness to recommend them to your friends. Should you need any further assistance or if you have additional feedback, please do not hesitate to reach out. We are always here to help and value your insights.
Thank you for being an appreciated member of the Endurance family.
-The Endurance Team
Reviewed Sept. 6, 2025
The signup process at Endurance was very good. The reps were nice and they were easy to work with. The rep I talked to answered all my questions. I'm 80 years old and I can't afford to have large car repair bills. I'm paying a monthly bill for two years and then it's done. They'll fix everything that I need fixed up to 70,000 miles. I am about to use it because my air conditioning is not working right and there are some limitations on that. They won't pay for free. But anything else, parts that go out on it, they will cover.
Hi Marlyce! Thank you for sharing your experience with us! We're happy to hear that our team provided a seamless and pleasant process for you. Ensuring that our customers feel supported and well-informed is a priority, and it's clear that this held true during your interactions. We're proud to be a part of your financial planning solution, offering peace of mind with our coverage. We appreciate your trust and are here for you anytime if you have more questions or need assistance.
- The Endurance Team
Reviewed Sept. 6, 2025
Everything was great when I signed up with Endurance. When I called, a lady answered. Then she transferred me to one of the agents and we went from there. And he was great. I didn't have a hard time. However, I just like to get a little literature to read and I haven’t received any reading material or a contract to look over the details presented during the call.
Hi Fred! We're happy to hear that your sign-up experience was smooth and that our team was able to assist you effectively. We understand how crucial it is to review the detailed terms of your plan. Please contact our team directly at feedback@endurancedirect.com so we can ensure your contract and plan details are on the way to you. If you ever have any other questions or concerns, please feel free to reach us at any time. We are here to help!
Thank you for your feedback!- The Endurance Team
Reviewed Sept. 6, 2025
I was with Endurance before and I needed extended warranty again for a different car. My emails were coming through so that reminded me who I was using in the past and I didn't have any problems. I probably did a claim last time. I called to get a quote and the representative gave me different options. She was great. If I was to ever call back, I would want to get her again.
Hi Cassandra! Thank you so much for choosing Endurance once again and for sharing your positive experience with us! We’re thrilled to hear that Mary provided you with excellent support and clarity during your interaction. Our team takes great pride in offering seamless and professional service, and we're glad to know you enjoyed the process. We’re here for you whenever you need assistance, and we look forward to serving your vehicle protection needs in the future. Thanks for being a valued customer and for your 5-star review!
- The Endurance Team
Reviewed Sept. 6, 2025
I need a warranty for my car because things happen, and I tried Endurance. The sign-up process was straightforward, but the app wouldn’t let me log in. It's saying that my VIN number or phone number was registered.
Hi Larshone! Thank you for sharing your experience, and I'm glad to hear the sign-up process went smoothly. I understand the inconvenience of your login issue, as not being able to access important information can be frustrating. While we're always here to help, creating additional time during busier periods can be tough. Rest assured, should you find an opportunity to reach out, our customer support team is geared up to assist you. We appreciate your patience and look forward to resolving this situation expediently.
Thank you,The Endurance Team
Reviewed Sept. 6, 2025
I wanted to have insurance that if anything goes wrong with my car, I can get it fixed. The whole process of becoming a member at Endurance was flawless and easy. I did everything online and the price is very affordable.
Hi Landon! Thank you for sharing such a positive review about your experience with Endurance’s online service! We're thrilled to hear that you found the sign-up process and our digital platform seamless and easy to navigate. It’s also wonderful to know the coverage plan suited your needs well and that your satisfaction with our technical offerings is high—it's what we strive for. While you haven’t needed our customer service just yet, we're here when you do. We sincerely appreciate your recommendations to family and friends and look forward to providing you with continuous top-notch service. If there's anything else we can assist with, please reach out at any time.
- The Endurance Team
Reviewed Sept. 5, 2025
I've always wanted to get Endurance. I called once before to check my information, and someone dropped the ball and didn't insure me because they didn't do it. Then I called back a month later and they said, "Let's talk through this right now," and they did. The rep was very nice. Because there was a time where I had given him a card and I didn't wanna use that one, and he waited till I got the right one. He couldn't get any nicer than that. He called me the next day. However, I was disappointed not to receive the $300 discount they promised.
Hi Jeffery! Thank you for sharing your experience with us. We're thrilled to know that despite the setback regarding the discount, you were determined to join Endurance, and it's great to hear our representative assisted you adeptly during your sign-up process. We pride ourselves on providing a supportive and helpful customer experience, and it's wonderful to know that came through during your interaction.
We appreciate your patience and commend your decision to choose our service. Should you require any further assistance or need help with any aspects of your coverage, please do not hesitate to contact us. We are committed to ensuring your satisfaction throughout your journey with us.
Welcome to Endurance! We look forward to being your coverage partner.
- The Endurance Team
Reviewed Sept. 5, 2025
Endurance seemed like the best option for me. I only had one con. Everything was pros. The rep I worked with explained everything and I understood everything. I was at work when I was doing it and he said if I hang up, I would lose the chance to get some discount. They wanted me to pull the trigger right then and that wasn’t fair. But I like the fact that you can pay for it for three years on a five-year plan. Also, the premium does not go up regardless of how many claims you have to make and I also like the fact that even if I paid into it three, four years, and never use it, I get my money back. They offset whatever is the difference. If I claim 2,000, I paid 3,000, I’ll receive 1,000 back.
Hi Venetia! We appreciate you sharing your experience with us. It's encouraging to hear that you found the enrollment process smooth and that our comprehensive plan offerings met your needs. We acknowledge your concern regarding the sharing of information by the representative during your first call. Your feedback is valuable, and we'll utilize it as an opportunity to refine our services. We're thrilled our Endurance plan aspects like pricing and benefits resonate with you, and we're grateful for your positive recommendation. If you ever have further inquiries or require assistance, we are here to assist at every step of the way! Welcome aboard!
- The Endurance Team
Reviewed Sept. 5, 2025
I like Endurance Auto Warranty’s higher mileage coverage, which was beneficial as we put significant miles on our vehicle. While the dealership's warranty was more expensive, Endurance offered a 100,000-mile coverage instead of 60,000 miles. The deductible with Endurance is higher at $100 compared to $50 at the dealership. However, the dealership offered if we did the service there, brake pads, batteries, things that wear out are covered. Where Endurance does not cover those items. But the sales rep was very informative, polite and courteous. The only thing that I disliked was I couldn't discuss anything with my spouse. I said, "I need to call you back." But she said, “We can't offer you these discounts if you call back because you're a first-time caller." Yes, taking the warranty at that time saved me roughly $500. But that should be the same discount if I call back.
Hi Larry! Thank you for choosing Endurance for your vehicle protection. We appreciate the thorough feedback you've provided and are glad the coverage and pricing options met your needs, especially given your requirement for higher mileage plans. We understand the importance of a budgeting balance for leading individuals to avoid larger expenses later.
Your experience regarding the sales process is noted, particularly regarding the need for time to discuss with a spouse prior to committing to a contract. Assuring our customers' comfort with any purchasing decision is important, and we will address this aspect internally to improve how savings offers are presented without added pressure.
We're always here to assist or chat if you ever need support or wish to discuss your plan further. Our team is eager to provide world-class service throughout your time with us. Welcome, and thank you again for trusting us with your vehicle protection needs.
-The Endurance Team
Reviewed Sept. 5, 2025
The Endurance rep I worked with was patient, excellent, very explanatory. He answered all the questions I needed. As a matter of fact, I didn't really need to ask much questions because how he explained everything in such details sold me right there. Very pleasant guy. He also didn't force me. He gave me that choice, whether I wanted to take it or not. He just laid everything out on the table. I said, “Can I get back to you?" He said, "Absolutely." He gave me his number. I thought about it, went over it with my husband who also has Endurance. And we made a decision to definitely take it. So far, we've been happy. It was very nice. He said it would activate within 30 days. It's good to know that I have a backup and I won't be coming out of my pocket for thousands of dollars if something was to happen with my car.
Hi! Thank you for taking the time to share your detailed and positive experience with Endurance. We're thrilled to know that our representative provided you with such outstanding service, which made you feel comfortable and well-informed about your options, void of any pressure. It's wonderful that both you and your husband find value in having the peace of mind that comes with an Endurance plan.
We're also gratified to hear about your confidence in our coverage against very costly potential repairs; it's this kind of feedback that assures us we're making a real difference for our customers. Please don't hesitate to reach out if you, or anyone you recommend, ever have questions or need further assistance in the future. Welcome to our extended family of protection and optimism!
- The Endurance Team
Reviewed Sept. 5, 2025
The warranties are off our cars, and I wanted keep up the warranties on them. We found Endurance off the internet when we did a Google search. We got their phone number and called, and the rep we worked with was good. He worked with two of us at the same time.
Hi Mr. Alexander! Thank you for sharing your positive experience with us! We're thrilled to hear that your interaction with our representative was smooth and effective, providing you with both valuable coverage and peace of mind. We truly appreciate your review and are happy to know that our services have met your expectations.
If there's ever anything else you need, please feel free to reach out. We're here to assist anytime.
Thank you,The Endurance Team
Reviewed Sept. 5, 2025
I spoke to a representative who was knowledgeable, patient, and answered all my questions. It was excellent. We discussed the different plans, then I signed up for an extended warranty on my car. I've already recommended Endurance to three people, and one is seriously considering it.
Hi Stephen! We’re thrilled to hear about the exceptional experience you had with our representative and that you found a plan perfectly suited for your vehicle's needs. Your recommendation to others means the world to us, and we are grateful for the trust you place in Endurance. If there's anything more we can do for you, please just reach out. Thanks again for spreading the word!
- The Endurance Team
Reviewed Sept. 5, 2025
When I bought my car, a 2019 Murano, I bought the extended warranty that came along with it, 100,000 miles or five years. Unfortunately, the five years was up first before the 100,000 miles showed up. I went to Google search and tried to compare what the reviews were for the different warranty companies. I got price quotes only from Endurance Auto Warranty and one other company, and Endurance's price quote wasn't bad.
I tried to give the warranty some additional thought ‘cause I wound up purchasing an additional 60,000 miles. Nissan Motors corporate sent me something talking about an extended warranty from their end, but they wanted $7,000 and they were only gonna cover an additional 50,000 miles. So, I said, “no.” I remembered watching the Endurance commercials and thought I'd give it a try. When I signed up for Endurance, my car only had 75,400 miles. The rep was helpful and I was pleased with his approach.
Hi Steve! Thank you for taking the time to share your experience with us. It's great to hear that you found our offers competitive and were pleased with the customer support during your interaction. We appreciate that you thoroughly reviewed our ratings and commercials before deciding to go with Endurance for your vehicle coverage. Should you need any further information or assistance, please don't hesitate to let our team know. We are committed to ensuring you have a seamless experience and appreciate your confidence in us as your vehicle protection partner.
- The Endurance Team
Reviewed Sept. 5, 2025
I got a letter from Endurance Auto Warranty and it explained some things I was interested in. So, I called and signed up with Endurance. It was easy and the gentleman that signed me up was very polite. He told me so many things such as if I were to have a problem with my tires, they could replace them. I'm a widow and I live on a fixed income. My car is the only means of transportation I have. I have no other relatives around me that can help me, so I have to depend on my car. If it doesn't run, then I'm in trouble. That's why I got Endurance. In case I have anything that happens to my car, I know that Endurance will be there to back me up. I've already told my friends about them.
Hi Varna! We're thrilled to hear that our sign-up process met your expectations and that our team was able to assist you well! Your comfort and peace of mind are very important to us. We’re here to support your transportation needs, should you have any questions or require further assistance, including potential benefits like roadside assistance, please feel free to reach out to us anytime. Thank you for choosing Endurance to keep you on the road with confidence.
- The Endurance Team
Reviewed Sept. 5, 2025
I've been thinking about putting an extended warranty on my Ford F-350 for a long time. I got an email from Endurance and after I clicked on it and checked into it, I decided that it might be a good idea to have some coverage on that truck. I called and their rep explained how everything worked. He was very knowledgeable, and he helped me a lot trying to figure out what I needed. He also gave me some options. The price was fair. So, we went ahead and purchased a bumper-to-bumper warranty from them. It was simple.
I haven't had the extended warranty for very long, but Endurance seemed like a good company to work with. I have an extended warranty through somebody else on a different truck, and Endurance's policy looked as good as or better than the one I had with the other company. Also, I'm not very high tech on computer stuff, but I could navigate through their website good. I looked it over really good before.
Hi Jeff! Thank you for sharing your feedback with us! We're happy to hear that you're satisfied with your initial experience with Endurance. It's fantastic to know that through knowledgeable and thorough representatives, you found our pricing and coverage options suitable for your needs. We're here to support you as you start on this coverage journey, and we appreciate your thoughtful comparison that confirms your decision.
Should you have any questions or need further assistance while you get to know your comprehensive coverage, please don't hesitate to contact us. We're eager to assist and provide the exemplary service you expect during your partnership.
Thank you once more for choosing us, and we look forward to being there whenever the need arises.
- The Endurance Team
Reviewed Sept. 5, 2025
I liked Endurance Auto Warranty's price. Also, their rep was approachable, professional, and patient with me. I had to find my keys to get the VIN and the mileage for her.
Hi Calisa! Thank you so much for these kind words! We're thrilled to hear that you not only appreciated the great value of our plans but also found our representative approachable and patient. Our team strives to provide outstanding customer service, and it's wonderful to see this reflected in your experience. If you have any questions or need further assistance, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 5, 2025
I decided to go on for insurance and Endurance was the first one I found on the internet. I got covered for the future. You never know what's gonna happen. Overall, everything is good.
Hi April! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team clearly explained your plan and that you feel secure knowing you're prepared for any unforeseen circumstances in the future. Your peace of mind is our priority, and we're happy to have provided that for you.
- The Endurance Team
Reviewed Sept. 5, 2025
I bought a used vehicle. I went online and did an inquiry which caused me to get multiple phone calls from multiple organizations, and I happened to answer, the one from Endurance first.
The sign-up was really good. The rep was very knowledgeable. He'd been with the company for 10 years. He was very professional, tactful, and very good manner. The policy was pretty standard, but he spoke about the high customer service that Endurance is known for. And there was a monthly pay option. That is not the cheapest way, but it's a manner in which to budget for a plan like that.
I signed up for three companies, and I was gonna do my homework and see which one I wanted. And then I decided, no, I'm gonna cancel them all. The cancellation process with Endurance was the most respectful. It was pushy, but I expect that. It's a conservation effort. A couple of the other ones were horribly disrespectful.
Hi Lamar! We appreciate your feedback. It's great to hear that our representative made the initial process smooth and straightforward. We understand that concerns like those you mentioned can make deciding the best course complicated, and we're glad our cancellation process stood as professional given your situation. If you have any further questions or need assistance, please feel free to reach out. Your insights are most valuable in helping us continue to improve our services.
- The Endurance Team
Reviewed Sept. 5, 2025
The person I dealt with at Endurance was very knowledgeable on what they offered. And he was very persuasive. You could tell he was good at what he did. He told me there were two additional things that was added in the policy. The main things is the car rental if my car had to be repaired. That was a plus. It stood out outside the other packages that I have already used.
Hi April! Thank you for taking the time to share your experience with Endurance. We're thrilled to hear that our additional benefits and smooth sign-up process have made a positive impression on you. It's great to know that our representative and easy-to-navigate website could add value to your journey. If you have any further questions or require assistance with your coverage or claims in the future, please feel free to reach out. We appreciate your recommendation and are always here to support you!
- The Endurance Team
Reviewed Sept. 5, 2025
I had issues with the vehicle that I previously owned. And then, I bought another Dodge. I was trying to basically dot my i's and cross my t's on this one. I looked into four different companies online and Endurance come up as one of the extended warranty programs. I liked how you could just pay monthly instead of all at once.
The rep explained everything clearly. It was a positive experience. I’m impressed with the fact that it covered more than a lot of what the other companies did. I was surprised at how much stuff was actually covered. It's worth the money.
Hi Brian! Thank you for taking the time to share your experience with us! We're thrilled that our flexible payment option and extensive coverage stood out to you and met your needs. It's wonderful to hear that your interaction with our representative was positive and informative. We're glad you found the sign-up process to be hassle-free and valuable. Your recommendation means a lot to us, and we're eager to continue providing you and your loved ones with excellent service. If you have any further queries or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed Sept. 5, 2025
I have Endurance Auto Warranty on my vehicle, but when that car got totaled, I called them up to see if I could switch the coverage to another vehicle we had that hadn't had an extended warranty on. It was something I wanted in case I have my vehicle break down 'cause my old warranty went out from the manufacturer. The rep went over everything with me and it was excellent. I've told a couple of people that Endurance is good to get. They cover everything. Mostly, if you break down, they get it towed. If you qualify with your vehicle there, you won't pay that much to get it fixed.
Hi Raymond! Thank you so much for sharing your positive experience! We're thrilled to hear that transferring your coverage and signing up with Endurance was seamless and that our customer service team delivered exceptional professionalism. It's wonderful to know that you find our comprehensive coverage reliable, providing you peace of mind with your new vehicle. We appreciate your recommendations to friends and family, and we're committed to maintaining this high standard of service for you.
- The Endurance Team
Reviewed Sept. 5, 2025
I purchased an Endurance warranty for a couple of reasons. One was reputation, then an independent auto repair shop that I go to does not take any extended warranty companies, except now, they're starting to take Endurance. They said that they had heard that they paid well and it wasn't a lot of hassle for them to spend a bunch of time on the phone.
Hi Robert! Thank you for sharing your experience with us! We're thrilled to hear that you've had a positive initial impression with Endurance, thanks to both your trusted auto repair shop's endorsement and our straightforward sign-up process. We're happy to provide coverage that you feel confident about. Should you need any further assistance in the future, or if any questions arise as you get more familiar with your coverage, please don't hesitate to contact us. We're here to help and ensure your experience remains satisfying.
- The Endurance Team
Reviewed Sept. 5, 2025
I would really give zero Stars if I could. Anytime you have a claim, you're lucky to reach anybody that same day. If you select to have them call you back, most of the time, they do not. They do not cover everything and even the items they said they would cover, they do not. They lied to me about tire coverage and then gave me a warranty that did not have tires included. I wound up having to pay a $2,000 car total and they covered one item for $300. Then, you're told that you will get a reimbursement check, which is a scam because you will not receive any money back. I definitely did not receive money back after staying with them for 6 months. I do not like to leave negative reviews unless I feel that people truly are scammed. This company does not work with you and they only want your money.
Hello. We apologize for your distress with our services and understand your frustration, particularly regarding lengthy communication wait times and coverage issues. Your concerns are a wake-up call for our team to enhance accountability in claims processing and service attention substantially. Please reach out to us directly at feedback@endurancedirect.com so we can delve deeper into addressing these problems and find a reasonable resolution for you. It’s essential to us that your experience both trust and satisfaction.
Thank you for highlighting crucial areas needing improvement; resolving your troubles is our top priority.
-The Endurance Team
Reviewed Sept. 5, 2025
I did my research and found that Endurance Auto Warranty had the best ratings as well as the best coverage. It was a good price too. As soon as I put in my information online, they called me, which was better. They didn't give me a chance to look anywhere else. they called right away and the customer service reps were very nice. Whatever questions I had, they answered it. The signup process was good. It was quick and the young lady I spoke to helped me out very well and gave me all the information I needed to know. I didn't even have to ask anything.
Hi Valencia! Thank you for sharing your experience with us! We are thrilled to hear that you've found our communication and sign-up process to be both smooth and informative. Our team strives to provide clear and efficient service, and we're pleased that it made a difference for you. We value your trust in Endurance and are glad you’re satisfied with the coverage options. Should you have any questions or need assistance in the future, we're here to help.
- The Endurance Team
Reviewed Sept. 5, 2025
I was looking for full coverage for my vehicle. After reviewing advertising and looking at the Endurance website, it seemed like it would be a better company to work with. Signing up was no problem and the reps seem very knowledgeable about their product. But I'm not sure I got the coverage that I was looking for. I've talked to somebody recently who said that the circumstances of the car that I have excluded me from getting the complete 100% coverage, and I'm one step down.
Hi Martin! Thank you for sharing your experience with Endurance! We're thrilled to hear that you found our sign-up process smooth and appreciated the knowledge of our representatives. We continually strive to match coverage plans to our customers’ needs, albeit sometimes specific vehicle criteria may affect options. Your satisfaction positively reinforces our commitment to quality and user-friendliness. We're grateful for your inclination to recommend us, and we'll continue working hard to ensure your experience remains positive.
- The Endurance Team
Reviewed Sept. 5, 2025
I wanted a warranty, and I heard that Endurance was the best. Enrolling with them easy and the representative I dealt with was great. I like the comfortable feeling of having an extended warranty and I would tell others to try Endurance.
Hi Robert! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team provided a seamless sign-up process and gave you the peace of mind you were looking for. Your recommendation means a lot to us, and we appreciate you considering us for coverage. Please don't hesitate to reach out if you have any questions in the future.
- The Endurance Team
Reviewed Sept. 5, 2025
I would strongly advise against purchasing a warranty from Endurance. My experience with them has been nothing short of frustrating and disappointing. When I decided to cancel my policy, I was hit with an outrageously difficult cancellation process. They required a notarized, signed, and dated cancellation letter, which I promptly provided along with all the required documentation. Despite following their instructions to the letter, they came back asking for more "additional information"—information that was already clearly included in my notarized documents.
The level of incompetence and disorganization in their customer service is astounding. Every time I contacted them, I was given vague responses, transferred multiple times, and left without any real help or resolution. It's clear that their cancellation process is designed to frustrate customers into giving up, rather than making it a straightforward and fair experience. I regret ever signing up with Endurance and would not recommend them to anyone. If you're considering their service, be prepared for a nightmare if you ever try to cancel or need real support. Save yourself the headache and look elsewhere.
Hi Bradley. We appreciate you taking the time to express your concerns about your experience with Endurance. We are sorry to hear about the frustration and inconvenience you've faced, particularly with the cancellation process and customer service. It's crucial for us to address and resolve such issues.
To ensure we can assist you more effectively, please reach out to our dedicated customer care team directly at feedback@endurancedirect.com. We’re committed to investigating your case further and finding a suitable resolution. Your feedback helps us improve continually, and it's appreciated. Thank you for bringing this to our attention.
Thank you,The Endurance Team
Reviewed Sept. 5, 2025
I had been having problems with my car. The mechanic did some stuff to it, but something was still not right. I didn't know what was going on and the cost was coming out my pocket with too much money. I had been seeing the commercials for Endurance, then my aunt purchased a policy and she told me about it. So, I decided to sign up with them and the rep who assisted me was really kind. When I didn't fully understand anything, he broke it down and gave me a better explanation. So he did a very great job.
HI Kimberly! Thank you for sharing your experience! We are happy that you're choosing Endurance and found our service to meet your expectations. It's fantastic to hear that our sales representative made the process straightforward for you, providing peace of mind against unexpected car issues with professionalism and patience. Your high rating of your experience means a lot to us, and we are grateful to have you as part of the Endurance family. If you have any questions or need further assistance, please do not hesitate to reach out. We're here to help every step of the way!
- The Endurance Team
Reviewed Sept. 5, 2025
I bought a truck and I didn't want to put the extended warranty that was being offered on the loan because it jacked the price of my truck up for $200 a month. I read about Endurance and called them. I talked to the representative, and it fit where I needed to be monthly. He was friendly, very informative, answered all my questions respectfully, wasn't pushy and understood where I need to be because I'm a disabled veteran. So, he understood that if I couldn't afford it and I wasn't being pushed into buying a warranty. He explained what was covered and what I needed to do to start a claim. He said I can call and find out what shops around me accept Endurance. I went over the mileage, the years, whatever comes first, and then the roadside assistance and when your tire gets punctured. It was a great experience, and people should look into them before they accept a warranty from a dealership.
Hi Kyle! Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our representative was friendly, informative, and respectful during your conversation. We understand how important financial decisions are and are pleased they addressed your needs without any pressure. It's also fantastic to know you found our sign-up process smooth and recommend us to family and friends—the confidence you convey means so much. Welcome to Endurance!
- The Endurance Team
Reviewed Sept. 5, 2025
Endurance is the best coverage and one of the highest rated. The price was also comfortable. Signing up was a very easy process and the rep was very helpful and accommodating.
Hi Keith! Thank you for the uplifting feedback! We're thrilled to hear that your experience with Endurance has been positive and that the coverage has suited your needs at a comfortable price. It's fantastic that our team provided exceptional service during your sign-up process, and we're pleased you received all your paperwork promptly. We greatly appreciate your recommendation and look forward to continuing to serve you. Please feel free to reach out if you have any further questions or needs.
- The Endurance Team
Reviewed Sept. 5, 2025
I had a warranty with Endurance before and I signed up again. I've had extended coverage on my truck ever since I've had it. So, I've been keeping it on there in case something happens. The sign-up process was good and the rep was informative about what he was trying to sell. I like the coverage and I was approved for four years. It will activate in two weeks.
Hi Leonard! Thank you for your fantastic review and for revisiting Endurance. We truly appreciate your loyalty and are happy to hear about your positive experience during the sign-up process. It’s great to know our comprehensive coverage gave you confidence in your decision and we're pleased that our team was informative and helpful in discussing your options.
If there’s ever anything more we can do to enhance your experience or assist further, please don't hesitate to let us know. We thank you for your continued trust in our services and are thrilled to have you onboard with us for four years of peace of mind.
Welcome back to Endurance!
- The Endurance Team
Reviewed Sept. 5, 2025
My other auto warranty didn’t wanna take care of what they should have taken care of. I quit and called Endurance, and signed up with them. They’re good.
Hi Jimmie! Thank you for choosing Endurance for your vehicle coverage! We're thrilled to hear about your seamless sign-up experience and positive interaction with our representatives. If you ever need to file a claim in the future or have any questions, rest assured that our team is here to support you. We look forward to providing you with exceptional service.
- The Endurance Team
Reviewed Sept. 5, 2025
My car is getting older, and getting an auto warranty would be best. I saw Endurance in several commercials, and I watched them all and looked them up. I read the reviews and also asked my car dealership and they told me they accepted Endurance. As far as they knew, it was a good warranty. I decided to try it but I didn’t like that it’s 1,000 miles before it starts, but that's that. The reps were very nice and helped me throughout the phone call and the sign-up process, which was completed right then over the phone. I told him I wanted the best one and he said it was the Elite plan, so I got it. Endurance is a little pricey but people should give them a call because they couldn't go wrong with the people talking to them and explaining it to them. If they need a warranty, that would be the best one to go with.
Hi Martha! We’re happy to hear about your positive experience with Endurance! It's great to know that our commercials and endorsements led to a straightforward and supportive response when signing up for the elite coverage you desired. We strive to ensure our representatives always provide a smooth and informative process, and we appreciate your valuable feedback on our pricing. Thank you for recommending us, and please don’t hesitate to reach out should you have any further questions or feedback.
- The Endurance Team
Reviewed Sept. 5, 2025
Everything's going up, plus me being older, I can't perform the maintenance that I used to be able to perform when I was younger. So, having an extended warranty and being able to confidently go somewhere knowing that it'll be covered. It won't be a big hit on my pocket. I saw Endurance on Facebook and I decided I'd give them a shot. Price-wise and coverage-wise, it seemed like a good deal.
The sign-up process was pretty easy. I just got on the phone, and their rep went through what they offered, the coverage, and the amount. He was knowledgeable about the questions that I asked about certain things that were covered.
Hi Raymond! Thank you for sharing your experience with us. We're thrilled to hear that our representative provided clear and knowledgeable assistance during the sign-up process, making you feel assured about your coverage decision. It's great that you're comfortable with the plan, ensuring peace of mind for any unexpected repairs. If you ever have any questions or need further assistance, please feel free to contact us. We’re here to help!
- The Endurance Team
Reviewed Sept. 5, 2025
I spoke to a couple of warranty places that I found online. Endurance was the second company I spoke with. So I decided to go with them. The customer experience was great. The call went well, and the rep was very informative. I got their full coverage. However, the price could have been a little cheaper.
Hi April! Thank you for sharing your positive experience with us! We are thrilled to know that our service met your expectations and stood out compared to other companies. We take pride in offering exceptional full coverage and smooth processes to ensure our customers make informed and comfortable decisions. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 5, 2025
I recently got a newer car that I can't work on myself. So I figured I should protect it in some way even if we don't use it very much. I got the full coverage from Endurance. Setting up the policy, the reps were helpful explaining the whole thing. I was happy enough with that. I have signed up on their website in case I need something. After reading through the book, the coverage is comprehensive as described. I'm happy with that at this time.
Hi Robert! Thank you for choosing to protect your new vehicle with Endurance, and for sharing your positive experience. We're happy to hear that our representative was clear and helpful in guiding you through the comprehensive coverage options. Receiving your hard copy promptly and having access to our website can indeed add to the convenience, and we're thrilled that these aspects of our service met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Sept. 5, 2025
I bought a car that's a 2011 that has no warranty. Signing up with Endurance was fairly easy. I’m impressed with the knowledge and understanding of their reps and the level of their commitment. They walked me through every detail and explained the plan. They were very informative and educational.
Everything is covered except for brakes, which they consider normal wear and tear. If something went wrong with the vehicle 31 days after I had the policy, I could make a claim. It's a good program. I would recommend it.
Hi Dan! Thank you for your positive review. We're thrilled to hear that you found your experience with Endurance to be pleasant, especially citing the knowledgeable support you received. It's fantastic that you're pleased with our coverage plans, including valuable features like roadside assistance and rental services. It’s great to hear you would comfortably recommend us to your friends and family. Please don’t hesitate to reach out if you need any further assistance. We look forward to continuing to provide excellent service!
- The Endurance Team
Reviewed Sept. 5, 2025
It was an enjoyable experience when I signed up with Endurance. The rep was patient with my questions and didn't pressure me. Just explained the product, the program, and was friendly and very professional, too. They also have the best program at the most reasonable price.
Hi Paul! Thank you for sharing your positive feedback with us! We're happy to hear that our representative was able to address your needs with patience and professionalism, and it's great that you found the perfect coverage at the right price. We look forward to continuing to meet your expectations. If you have any further questions or require assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 5, 2025
I have an overall feel-good impression with Endurance. I like the price, the structure of the service, and in regards to the waiting time, the length of the contract. The sign-up was simple, very straightforward and helpful. The one thing I'm dissatisfied about is I've yet to receive my paperwork in actual paper form. I can view it on the website. But I'm old-fashioned. I like to have the paper.
Hi Eric! Thank you for your uplifting feedback! We're thrilled to hear that setting up your coverage was a smooth experience and that our representatives made a positive impression. It's great to know you found our pricing competitive and that accessing your coverage details through our website has been straightforward, even without a paper copy. Please contact our team directly at feedback@endurancedirect.com and we will ensure physical documentation is sent to you as soon as possible. We appreciate your recommendation and look forward to continuing to meet your needs and those of your family and friends.
- The Endurance Team
Reviewed Sept. 5, 2025
Representatives are very nice but misleading. I was sold a high priced warranty they said was their Best which covers everything which is why it was more expensive, but they said it was the only one available for my older truck. This was a lie. It was their basic minimum coverage. Then when needed a repair, they make up excuses as to why they don't have to cover it which are not in their policy. Also, They are more expensive than other companies out there... I am in process of trying to get a refund. Not happy. Buyers beware!! Make sure the plan they describe is the plan name on your Contract page right away! Then look at what the actual coverages are in the policy for the Plan Name you have... Don't believe the reps on the phones.
Hi Chris. I'm sorry to hear about your frustration with our service. It's important that you receive the product that corresponds to your purchase agreement and expectations. Clearly, communication about your protection plan was lacking, and I understand your anger over incorrect representation of your coverage. We recommend reaching out directly to our support team at feedback@endurancedirect.com to discuss your refund request in detail. We'll do our best to clarify the presumptions and align notifications under our responsibility. Ensuring accuracy in what each plan encompasses remains essential. We apologize for any inconvenience you have faced and appreciate your feedback as it will help us make necessary improvements. Thank you for bringing this matter to our attention, and we hope to rectify the situation to regain your trust.
Thank you,The Endurance Team
Reviewed Sept. 5, 2025
The Endurance rep I worked with seemed like she knew what she was talking about. Any question I asked her, she answered. She gave me options, too. The sign-up process was very easy.
Hi Arlen! Thank you for sharing your positive experience with Endurance! We're happy to hear that our team provided you with the information you needed and made the sign-up process straightforward. Offering a variety of coverage options and clear communication are important to us. If you have any further questions or need assistance, please feel free to reach out. Always here to help!
- The Endurance Team
Reviewed Sept. 5, 2025
My car has almost 100,000 miles on it and I love her. So, we decided to get an extended warranty. My husband looked up a couple of websites and Endurance was the first one that we looked into. Signing up with them was pretty easy and their reps were really good.
Hi Lynn! Thank you so much for your positive feedback! We’re thrilled to hear that you found the process seamless and professional. Ensuring the protection of your vehicle is important, and we're glad that Endurance could be a part of that journey. If you ever need any assistance or have questions, please feel free to reach out.
- The Endurance Team
Reviewed Sept. 5, 2025
What does BMW mean? Buy more warranty. When you're out of the BMW warranty, you're left hanging. But they're beautiful cars. I have a 2017 740i BMW and it rides gorgeously. We take very good care of it but when we have it maintained, we don't want it to be $20,000. So we keep a warranty on it that'll cover anything. We had a warranty with a different company and that company just let it go quiet. They never reached out and asked if we wanted to renew. So my husband was very sad and upset. We started looking for another company of high quality and ended up signing with Endurance. It was an easy process. The rep we talked to said that he worked in the main office for the warranty company and we talked about the options, the condition of the car, and our reason for getting it.
We got a pretty all-encompassing warranty and it's bumper-to-bumper. We paid a small fee, then we're going to pay a monthly fee. The price is fair and the policy goes into effect after 30 days and 1,000 miles. We were satisfied with Endurance. The guy was nice and the warranty is what he said. Everything came through. All in all, the warranty was not a bargain, but it was good.
Hi Mugsie! Thank you for sharing your experience with us. We're thrilled to learn that the process of getting coverage with Endurance was smooth and that our representative could assist you effectively in tailoring a plan that suits the specific needs of your BMW 7401. We understand the importance of maintaining such a vehicle without future costly surprises, and it's wonderful that our coverage matched your expectations at a fair price. Your acknowledgment of our terms aligning with what you anticipated reaffirms our commitment to transparent value. If you have any additional questions or require further assistance, please don't hesitate to contact our team at any time. We're happy to have you with us on this journey and are always here to help ensure your satisfaction remains at the forefront. Welcome to the Endurance family!
-Endurance
Reviewed Sept. 5, 2025
The dealership here recommended Endurance. I have a Honda and they have a working relationship with Endurance. If there’s an issue with the car, I take it to the Honda dealer, give them my Endurance number and if it's a warranty job, anything that has a warranty classification to it, they take care of everything. The coverage I got is bumper-to-bumper. The price for their warranty is exceptional.
Hi Larry! We're thrilled to learn about your great experience with Endurance. We're glad that the seamless partnership with Honda, along with our customer-focused service and their positive reflections on the team, has resonated well with you. It's fantastic to hear that you found added value through your discount and felt confident with the dealership's endorsement of our services. We're equally pleased to know our comprehensive coverage suits your needs perfectly. Thank you for your kind words, and remember, we're always here to help with any additional questions or needs!
- The Endurance Team
Reviewed Sept. 4, 2025
I saw advertisements, and then I called Endurance. We were about to purchase a car and it was 10 years old, and so getting an extended warranty was the best thing to do in case we had problems with it.
During the sign-up process, the rep gave me the facts. I knew what I wanted, and he explained the way the process works. He explained all the things that would be covered on my car, and I felt very confident about the coverage that I was getting. At first, he was going to give me 3 years. But at the end of it, I get 4.5 years. So I pay for three years, but I get 4.5 years of coverage.
Hi Bruce! Thank you for sharing your glowing review! We're thrilled that you're satisfied with your experience and confidence in the coverage chosen. It’s fantastic to hear that the process was smooth and exceeded your expectations. We look forward to providing you with continued peace of mind as an Endurance customer. If you have any further questions or need assistance, please feel free to reach out and we'll be happy to help.
- The Endurance Team
Reviewed Sept. 4, 2025
I got something in the mail from Endurance, and so I called them. The rep I talked with over the phone explained what was being covered. And I said okay. I got my wife's 2019 Nissan truck in their program. I'm trying to get another truck for me right now. If it's not too high, I'll probably put that one on it too. You never know when a vehicle is gonna break and I know I can't afford to fix them if they do.
Hi Christopher! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our representatives effectively clarified your coverage options and helped make the process smooth while you are considering options for both your wife's Nissan truck and another potential vehicle. Your endorsement of our communication efforts and acknowledgment of the service we provided truly motivates us to continue delivering on our promises. We appreciate your recommendation to check our reviews, as understanding other customers' insights can be greatly beneficial. Should you have any more questions or need assistance in the future, we're here to partner with you every step of the way. Thank you again!
-Endurance
Reviewed Sept. 4, 2025
I was treated in a respectful manner by the customer service representative. She showed real understanding towards my predicament about being late on the monthly payment. Her attitude was just right and I know a lot about surly individuals but her kindness really made a great difference.☺️
Hi Robert! Thank you so much for sharing your wonderful experience with our customer service team! We are happy to know that you found the support and understanding from our representative helpful during your situation. Your kind words mean a lot to us, and we are always here to assist you whenever you need it. If there’s anything more we can do for you, please feel free to reach out.
- The Endurance Team
Reviewed Sept. 4, 2025
I don't want to deal with the hassle of my car breaking down and we've tried to take care of it as much as we can. Now, the warranty from the dealer is already expired, so we can't just go back and have them fix things. I compared what Endurance was offering to what the dealer was charging me for an extended warranty and the dealer's offer was outrageous. So, I went with Endurance. The rep who assisted me during the sign-up was really nice and very professional. She really helped us out. I was told that the policy would be for six years. We would be paying for a certain premium for a certain amount of years, and it covers just about everything in the car. The process was very easy.
Hi Reynaldo! Thank you for sharing your wonderful experience with Endurance. We're pleased to hear that the sign-up process was seamless and the representative was both professional and helpful in detailing your coverage. Your trust in us to provide the needed peace of mind and ensure the protection of your truck means a lot. We’re committed to giving customers exactly that same positive experience every time. Please feel free to reach out if you have any further questions or need assistance.
- The Endurance Team
Reviewed Sept. 4, 2025
My sister told me that if I can't afford the high maintenance of a car, I should get an extended warranty. So, I looked into some companies and Endurance came up first. So, I signed up with them. The person who was handling the situation explaining everything during the setup process was great. I had some concerns and we talked about a lot of stuff. Then, I was approved and they said we start in September. All in all, Endurance is great to have.
Hi Mary! Thank you for sharing your experience with us! We're thrilled to hear that you found the enrollment process smooth and that our representative was able to address all your questions thoroughly. We truly appreciate your recommendations to friends and family and are happy you're pleased with the services Endurance offers. Thank you for trusting us for your vehicle protection needs!
- The Endurance Team
Reviewed Sept. 4, 2025
I had CarShield and I had a lot of bad experience with them. I heard a lot of negative stuff from other people, too. So, I switched to Endurance and the rep who assisted me was very nice and informational. Endurance had more to offer than CarShield and they were very professional.
Hi Susan! Thank you for sharing your experience with us! We're thrilled to hear that our representative provided you with useful information and that we could meet your expectations with our services and benefits. Your positive feedback means a lot to us. If you have any further questions or need assistance, please feel free to let us know.
- The Endurance Team
Reviewed Sept. 4, 2025
I have an AOL account and it happened to talk about extended auto policies. I learned about Endurance there and when I signed up with them, it was a lengthy process because I had many questions before I wanted to sign up. I am 85 years old, and I'm living only on Social Security. So, I can't afford to replace or correct what may happen with the car. I need everything covered. The gentleman that handled my request was very knowledgeable and extremely helpful. I now have a policy for my car and it's covered for four years.
Hi Virginia! Thank you for sharing your experience with us! We're happy to know our representative was able to assist with your queries and help you with the sign-up process for your vehicle protection plan. We understand how important peace of mind is when it comes to vehicle coverage, especially when you're on a fixed income. If there's anything else we can do to support you, please let us know. Your satisfaction means a lot to us.
- The Endurance Team
Reviewed Sept. 4, 2025
The Endurance rep I worked with was very nice and pleasant. He explained everything to me about how the warranty works. He said I can use it on the 11th this month. The price was also okay. I can't complain about it, ‘cause everything went up now. I also like that If anything goes wrong with my car, I can pay the $200 deductible, and then they'll pay the rest.
Hi Louvina! Thank you for sharing your experience with us. We're thrilled to hear that our representative provided thorough and pleasant support, ensuring you feel informed and confident in your choice with Endurance. Your satisfaction with our prompt service and fair pricing is important to us, and we're glad we met your expectations. If you have any more questions or need our assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 3, 2025
Professional customer service and attentive to my needs. Researched all discounts that could be afforded to me. Time was longer than expected but the results benefited me in the long run. Thank you for your support in this matter.
Hi Dale! Thank you for your positive review and for your compliments on our customer service! We are thrilled to hear that our team was able to assist you effectively and explore all the possible discounts available. We understand the importance of time and are happy that the outcome met your expectations in the long run. We're here for you anytime you need further support.
- The Endurance Team
Reviewed Sept. 3, 2025
Endurance is a company that stands behind their business, I give them 5 🌟's.. Very satisfied.. I would recommend it to friends and family. And any should utilize endurance to protect their vehicles from untimely repairs.
Hi Keith! Thank you for your wonderful review! We're happy to hear you're very satisfied with your experience and appreciate your recommendation. At Endurance, we strive to provide reliable protection for our customers' vehicles, and it's rewarding to know we met your expectations. If you ever need assistance, we're here for you!
- The Endurance Team
Reviewed Sept. 3, 2025
Don't waste your money on this company. I called and spoke with a rep over a year ago and was sold a bill of goods which would sounded good but ultimately was worthless. My kids needed a car and I had one but it was older. I was concerned due to it's age and called Endurance they informed me they would take care of the vehicle if the were issues and after speaking to the wife I agreed to the monthly payment. All appeared to go well each month the car kept working and they took my money. Then disaster the transmission threw a code and stopped working. Me being the fool I was to towed the vehicle to a shop which Endurance listed. Had the vehicle looked at and when the repairs were sent to Endurance they denied the claim.
Understand I don't need a new transmission, I need several items replaced which are separate but total $2000 and it caused the code to drop. After several calls back and forth the refuse to pay to make the repair. Save your money. If you are worried take the money you would pay them and put it in the bank for the repair if you can. Otherwise you will pay and receive nothing in return. NEVER USE THIS COMPANY. Don't waste your money
Hi Josh. We deeply regret the frustrating experience you've had with our service. It is never our intention to offer false assurances or leave issues unresolved, and it's disappointing to hear that you're facing challenges with your transmission repair. Please reach out to us directly at feedback@endurancedirect.com so we can thoroughly investigate this matter. Ensuring that you receive the appropriate support and resolution is very important to us. Thank you for bringing this situation to our attention, and we look forward to the opportunity to make things right.
-The Endurance Team
Reviewed Sept. 2, 2025
Worst policy ever bought. I was told when I bought the policy that the actuators for the heating system were covered. Now that one of the actuators went out, they tell me that they are not covered. I should have read the fine print when I bought this policy, not trusting what this ** told me to get me to buy the policy.
Hi Lindy. We sincerely regret to hear about your experience with the coverage misunderstandings. It sounds frustrating and disappointing when expectations are not met at such a critical time, and for that, we are truly sorry. We understand the importance of trust and clarity when choosing the right protection for your vehicle. Your feedback will guide us as we aim to improve our communication materials and ensure comprehensive understanding when it comes to coverage.
Please contact our team directly at feedback@endurancedirect.com. We value your insight and are committed to rectifying this situation as best as we can and regaining your trust in our services.
Thank you,The Endurance Team
Reviewed Sept. 2, 2025
This is a ripoff company!! I have an insurance policy and now that my transmission gave out this company refuses to pay for the repair. That is bullshit. Breach of contract should be your company logo! You’re quick at taking our premium but extremely slow at getting things done! My car is still in the shop after over 90 days!! Now to find out my claim has been denied! My cost to repair. Endurance to pay $0.0.
Hi Randy. Thank you for reaching out, and I'm truly sorry to hear about the difficulty you've encountered with your claim. It's concerning that there was a perceived gap in our performance regarding coverage reliability and reimbursement processes, leaving your car unrepaired for an extended period. Ensuring satisfaction with our contractual obligations is essential, and it sounds like your experience has unfortunately not lived up to this promise. We would like the opportunity to explore and address the specifics of your situation more adequately. Please connect with our team at feedback@endurancedirect.com, providing your details, so we can comprehensively examine your case and work toward a resolution. Your feedback is important to increase assurances on future engagement standards. Thank you again for making us aware, and we sincerely hope to rectify the situation and regain your trust.
- The Endurance Team
Reviewed Aug. 30, 2025
I had Endurance in and thought that was going to be a wise decision since I own a 2015 Chevy Equinox AWD. Really, the ad has no issues except for the normal replacement parts and maintenance but, I knew it would be just a matter of time before something was going to break down. After right around a year of having Endurance, my car started making some weird crunching noises and whining noises from the front of my car. I called my mechanic and he said that a middle piece in between the muffler needed repaired. After he quoted me a price, Endurance didn't go ave that repair as being covered nor would my mechanic accept that insurance. Too many pop problems and they don't want to pay the price of the parts and service. So, I paid out of pocket.
A few months later, my transfer case was going bad. 5 different mechanics in my area would not accept Endurance for the same reason as the other mechanics. After I called Endurance, I was ready to cancel my insurance and demand a reimbursement for the payments that I had previously paid. They said that I hadn't contacted the repair shops on their list. That's not what they advertise nor tell you when you sign up. So, I took my car to one of their mechanics and they had my car for over a week because they needed to send an adjuster to investigate the repair work. Asked for invoices that had nothing to do with the transmission. The invoice they demanded to see was an invoice from the windshield wiper recall that was fixed and somewhere included the word transmit.
Then, after all of that, they themselves would not cover the cost of a new part (transfer case). At first, the repair shop they sent me to quoted me a $3000. + repair. Then when all was said and done. The shop called to inform me that a person from Endurance went around to find me a used part to put on my car with no warranty whatsoever. So, what they all tell you and what they advertise, it's a whole new ballgame. Damn, isn't there anyone that will tell you the truth these days. So Fed Up!!!!
Hi Debra. We appreciate you taking the time to provide feedback regarding your experience with Endurance. We understand how frustrating it is to encounter challenges with repairs and your coverage. We're committed to understanding your experience fully so we can address the noted concerns effectively. Please contact our team at feedback@endurancedirect.com – our team is focused on improving our service and doing our best to rectify the situation. Thank you for bringing this to our attention – the insights you provide help us strive for better.
Thanks,The Endurance Team
Reviewed Aug. 29, 2025
Been with them for years, never let me down, just added a new car and I'm not worried about it breaking down, and it's good to have that security, especially with a company you can trust and I've got ENDURANCE.👍🏿
Hi Theodore! Thank you so much for your loyal support over the years! We're thrilled to hear that adding a new car is providing you with peace of mind and that our service stands strong to keep you secure on the road. Your trust in Endurance is invaluable, and we'll continue to be there for you, ensuring reliability and protection. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Aug. 28, 2025
My vehicle is a 2018, so all my warranty is gone. I asked my mechanic him which company he works with, he said the one that gives him the least amount of trouble when it comes to getting things fixed and using quality parts was Endurance. I called for a quote, I liked what I heard, and signed up.
The person I worked with was very personable. She gave me the information, but also was personable. She was giving me the facts, but at the same time, she was asking questions, saying, " Okay. You have to wait 30 days, 1,000 miles."
She did mention car rentals. She's like, "Because, obviously, if your car is in the shop, you need to get from point A to point B." She mentioned roadside assistance as well. She explained how it works. And then I had a few questions of my own, and she was able to answer those as well.
Hi Jerad! We’re thrilled to hear about your positive sign-up experience with us at Endurance! It's great to know that our team made the process enjoyable and transparent by thoroughly explaining coverage details and highlighting valuable perks for you. We strive to provide efficient and comprehensive service, and we’re pleased that you found our team personable and helpful. Thank you for your recommendation and for highlighting the peace of mind we could offer even amidst busy traffic. If you ever need anything, please feel free to reach out.
- The Endurance Team
Reviewed Aug. 28, 2025
I just procured a Chevy Trailblazer and it has some problems. Endurance says it covers these things, and they gave me a list of stuff they would cover. I went on and took out for the 30 days, and now I'm having second thoughts on that.
I didn't get any kind of information from Endurance ever since I paid my money, if something happened, how to contact them. I didn't like that at all. And I'm really considering just letting it go, but I don't want to let it go, because if something happens with the vehicle, I don't have the money to take care of it.
Hi Orlando. Thank you for sharing your concerns with us—we understand that repair uncertainties can be quite daunting. We truly appreciate your continued patience and want you to be fully informed about your coverage and repair process. Rest assured, our team is ready to guide you through every step. It appears there was a misunderstanding regarding activation timing, and we'll strive to clarify such details moving forward. For immediate assistance in finding approved mechanics or understanding coverage benefits, please reach out to us at feedback@endurancedirect.com. We're here to help, ensuring your peace of mind and satisfaction.
- The Endurance Team
Reviewed Aug. 28, 2025
I looked at Endurance's reviews and they had good reviews, so I signed up with them. Setting up the warranty was a good experience. The representative was very detailed and did a nice job. I got full coverage, and I was very happy with that.
Hi Oliver! We're happy to know that you chose Endurance based on the positive feedback and that your experience with our representative was thorough and satisfactory. It's great to hear that the full coverage met your expectations and needs.
Thank you for highlighting the clarity of our claim process and for finding our website user-friendly. Feedback like yours motivates us to always improve. While we're pleased to hear your initial setup experience was seamless despite the pricing aspect, we appreciate the insight and will consider it moving forward.
We're here for you anytime and excited to continue providing you with valuable service. Thank you for placing your trust in Endurance!
- The Endurance Team
Reviewed Aug. 28, 2025
I saw Endurance on a television advertisement, so I called them up. The sales rep was very good, and the signup went well.
Hi Marvin! We’re happy to hear about your positive experience signing up for Endurance and appreciate your recommendation! We're pleased to know our representative could assist you smoothly and that you are satisfied with the service overall. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you for choosing us to protect your vehicle, and for being part of our Endurance family!
- The Endurance Team
Reviewed Aug. 28, 2025
I have been a customer for two years with Endurance Warranty, with no claims. When I filed my first claim in TWO years, when my transmission went, Endurance denied my claim. Due to a clause, I knew nothing of. Which was they don’t cover the repair if it’s due to wear and tear. Then they had the repair shop tear it down to find the problem and since it was denied, I had to pay for the teardown. And they were the ones who ordered a teardown. Endurance left me with a $8000.00 dollar bill. The frustration and disappointment is overwhelming but that’s how they get you. READ THE CONTRACT, please and ask questions. Horrible company policy.
Hi Yvette. Thank you for sharing your experience with us. We understand how frustrating it must have been to find that your request for coverage was denied, especially at a time when you most needed support after years without claims. We escalate all concerns that suggest issues in contract clarity and aim to prevent similar disappointments for others.
To better assist you and review the full context of the situation, we encourage you to get in touch with us directly at feedback@endurancedirect.com. We are keen on correcting such challenges for a more reassuring experience. Your feedback really matters to us -- it's vital for improving our services and renovating customer faith.
Thank you for bringing this to our attention, and we hope for the opportunity to address your concerns and potentially improve your trust in our services moving forward.
-The Endurance Team
Reviewed Aug. 28, 2025
The program activated within 30 days because they have to hold for a month. Basically, it’s a yearly fee. Payment was easy. I paid for it all upfront.
Hi Eileen! Thank you so much for sharing your positive experience! We're thrilled to hear that our customer service team was able to address your questions thoroughly and that you found the activation process straightforward. We're also happy to know that enrolling for electronics coverage was easy and met your needs. If you have any further questions or need assistance, please feel free to reach out to us. We truly appreciate your recommendation and support!
- The Endurance Team
Reviewed Aug. 28, 2025
I decided to get an extended warranty because of the age of my car. I chose Endurance because I see them on TV all the time. The representative I initially spoke with was very informative and very pleasant. They answered all my questions.
Hi Helen! Thank you for choosing Endurance and for taking the time to share your positive experience with us. We are happy to hear that your initial interaction was informative and that you found the process smooth and satisfying. Your recommendation means a great deal to us, and we are thrilled to know that our team was able to address all your questions with clarity and professionalism. We look forward to providing you with continued support and excellent service.
- The Endurance Team
Reviewed Aug. 28, 2025
The representative was very helpful and kind on my difficulties. Understanding and worked with me....I will be adding another review once I am a member for a longer amount of time, really appreciate when they make you feel understood..Good quality,!
Hi Kathy! We’re so happy to hear about your positive experience with our representative. We're committed to making you feel understood and well-support your needs. We look forward to serving you for a long time to come and can't wait to receive your feedback once you've been with us longer. Thank you for your kind words and for choosing Endurance!
-Endurance
Reviewed Aug. 28, 2025
I have made my monthly payments on time for them to claim that they can’t fix my car due to a faulty oil change. They have been giving me the run around between two auto places where both of my claims has been denied. I wouldn’t recommend no one to get this warranty for their car because all they going to do is make up a fake cause on why they can’t fix your car. I don’t like being scammed upon paying my money for a warranty company that won’t fix your car.
Hi Tamika. We are truly sorry to hear about the difficulties you’ve encountered with our service, and the frustration that the claim denial process has caused. It is essential to us that every interaction you experience with our company is straightforward and supportive. We want to properly evaluate the particulars of your case and the concerns regarding denied coverage. Please reach out directly at feedback@endurancedirect.com so we can look into your situation closely and work towards a solution. Your inputs are vitally important to enhancing the service experience for everyone, and we aspire to regain your trust promptly.
Thank you for bringing this to our attention.
-Endurance
Reviewed Aug. 28, 2025
I’m still on the waiting period right now with Edurance. I have to wait 500 miles and two months. I got almost 500 miles in already. I don’t drive that much. So, I’m gonna have that done in two months, and it’s gonna be the end of September.
But signing up with Endurance was easy. The representative was a nice guy, and he was knowledgeable. He took his time to explain. And their price is not bad. It’s within my budget right now. So, it’s a fair price. The thing that I have a concern about is whether or not I’ll have a hassle getting some work done two or three months from now, after I go through my trial period and they accept me.
Hi Leo! Thank you for your detailed feedback and positive comments about your sign-up experience with Endurance. We're happy to hear that our representative could guide you smoothly through the process and that the setup was within your budget. We truly understand your concern about the claims process, and we assure you that we strive to make it as hassle-free and efficient as possible. Should you have any questions as you approach the end of your waiting period, our support team is here to assist at any time. Thank you for your trust, and welcome to the Endurance family! We look forward to maintaining your satisfaction for years to come.
- The Endurance Team
Reviewed Aug. 28, 2025
I first heard about Endurance online. The representative that signed me up was pretty good, but I haven’t received my contract yet. Overall, it was excellent.
Hi Cesar! Thank you for such a glowing review! We're proud that our customer service team left a positive impression through their competence and clarity. Happy to know that the sign-up process was seamless for you. If you have more questions, please feel free to reach out anytime. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 28, 2025
I have friends who have Endurance, and they recommended it. I wanted to make sure that in the event my vehicle sustained a repair job that I wouldn't have to come out of pocket for those repairs. The policy is good for three years and I had 30 days to cancel, but it said 18 months, there'll be no further premium cost to me. The sign-up process was seamless. I have not yet had an occasion to utilize their services in terms of having a claim filed, but I'm eternally optimistic that there would be no issues with that.
Hi Gregory! Thank you for the thoughtful review and for sharing your positive experience with Endurance. We're happy to hear that your initial sign-up process was effortless and that our representative impressed you with their professionalism and knowledge. It's wonderful to know you're feeling confident about your coverage decision, and we look forward to ensuring you have a seamless experience with any future claims. Your recommendations mean a lot to us, and we’re here to support you at every step. If you ever need anything, please just reach out. Happy driving!
- The Endurance Team
Reviewed Aug. 28, 2025
I went with Endurance because my existing warranty recommended them. The sign-up process was fine. I haven’t received my contract yet, but overall I’m satisfied with the customer service.
Hi Tony! Thank you for choosing Endurance and for taking the time to share your feedback! We appreciate hearing that the customer service during your sign-up process went smoothly for you. We’re sorry about the delay in receiving your contract and understand how important the details are in making thorough decisions. Please feel free to reach out to us at any time at feedback@endurancedirect.com—we can offer assistance quickly and ensure you have all the necessary information about your coverage and payments. Your satisfaction means a lot to us, and we’re here to support you in any way we can.
- The Endurance Team
Reviewed Aug. 28, 2025
I called Endurance Warranty to sign up for their service, and the process was easy. The representative I spoke with was very good, courteous, and knowledgeable. He helped me get something decided upon rather easily, so it went well. The price was a little bit more than I thought it would be, but Endurance is rated number one in insurance.
Hi Anton! Thank you so much for sharing your experience with Endurance! We're thrilled to hear that the enrollment process and our customer service exceeded your expectations. While it's great to know the slight pricing surprise was still justifiable for your peace of mind with our coverage, we're continually seeking to provide the best in vehicle protection service. Should you ever decide to explore our digital platforms or have additional needs, please don't hesitate to reach out. We truly value your support and recommendation to friends and family. Enjoy the confidence that comes with your Endurance plan!
- The Endurance Team
Reviewed Aug. 28, 2025
We had no warranty on the car, which is why we got Endurance. Signing up with them was easy. There were no issues. The representative was knowledgeable. She told us everything. Every question my husband and I asked, she answered, and she didn’t hesitate. She said the program starts 30 days and 1,000 miles after the sign-up. The deductible is the first thing that’s good, and then they cover mostly everything.
Hi Carrin! Thank you for taking the time to share your experience and for choosing Endurance for your vehicle coverage! We are happy to hear that the sign-up process was seamless and that you appreciated the comprehensive coverage and perks offered, such as roadside assistance and rental cars. It's wonderful to know our representative provided knowledgeable assistance and reassurance throughout the process. Enjoy the peace of mind your new coverage brings, and please feel free to contact us anytime you have further questions or need assistance. We're here to help!
- The Endurance Team
Reviewed Aug. 28, 2025
The rep from Endurance answered all my questions. I'd called to get some pricing and I was going to call a couple of companies that I'd seen on TV. But I liked what he said and how he represented the company. He was outstanding. He should be the teacher for all the other reps. I liked how he presented himself. I liked the professionalism he gave me and the fact that he was answering more questions than I had. It was a very pleasant endeavor. And it solved the problem.
I was offered the premium plan, which is what I was looking for. I wanted the premium one because I was worried about my grandson driving. And we talked about him going back to Michigan. The place is near Canada so they can go across. And they said we’re covered in Canada.
They emailed me the contract and I had to sign it and sent it back to them. I wanted to get a hard copy too. If Endurance would treat people the same way he treated me, they'll be a client real soon.
Hi John! We’re thrilled to hear about your positive experience with our team at Endurance. It’s fantastic to know that our representative could effectively answer your questions and provide the information you found valuable when selecting your plan. Additionally, we're happy the seamless service tailored for the safety of your grandson made your decision an easy one. Please reach out to our team at feedback@endurancedirect.com and we will ensure you receive your hard copy if you haven't already. Thank you so much for recommending us – your confidence in our service means a lot. If you ever have additional questions, please don’t hesitate to let us know.
- The Endurance Team
Reviewed Aug. 28, 2025
Endurance has been all over TV and internet. I have been hearing about them for the last 10 years. And I'm 71 years old, a disabled veteran, and I'm retired. When I talked to them, the salesman was very polite, courteous and answered all my questions. He didn't beat around the bush when I asked him something. Everything they offered me was a whole lot better.
Recently, they took care of my tow bill. They reimbursed me. So far, me and Endurance, we have a great relationship.
Hi Ricky! Thank you for taking the time to share your experience with us. We're glad that you appreciated the polite and transparent service from our team. It’s rewarding to hear that our transparency made a positive impact during your interaction with us. We're dedicated to providing you with consistent satisfaction and options to support your service needs effectively. It's inspiring clients like you who encourage us to continually strive for excellence. Should you have any further questions or need assistance, please don’t hesitate to reach out. We're here for you anytime.
- The Endurance Team
Reviewed Aug. 28, 2025
All of the other companies wouldn't cover my 2008 car. I heard about Endurance on television. I looked into two companies but I liked Endurance’s policies. I also like the way they paid up if something happens and the way the rep talked about it.
Hi Judith! Thank you so much for sharing your positive experience with Endurance. We're thrilled to know that the appeal of our protection plans made your decision-making process easier and that you found our sign-up procedure straightforward and satisfying. It's also great to hear that our offerings have provided you with essential protection, especially for your 2008 vehicle.
We take pride in assurances these plans offer and are here to ensure your experience remains seamless. Please do not hesitate to reach out if you have any further questions or need assistance in the future. Welcome to Endurance, and here's to many worry-free miles ahead!
- The Endurance Team
Reviewed Aug. 28, 2025
I read about Endurance’s high rating on the Internet. I looked at three companies and Endurance has better coverage and deductible. The rep who signed me up was excellent. He told me there’s a 30-day and 1,000 miles waiting period. He had good people skills. He also answered my questions without pressuring me.
Hi Ken! We appreciate you sharing your positive experience with us! It makes us proud to know that you found our coverage options suitable for your needs and that the signup process was seamless with the assistance of our skilled representative. We strive to ensure a simple and stress-free experience and are happy we could provide you with such. If you need any further assistance or have any additional questions, please don’t hesitate to contact us at Endurance.
Thank you for choosing us!
- The Endurance Team
Reviewed Aug. 27, 2025
I'm 81 years old and I have a very good 2016 vehicle. I never had a problem with it and I wanna keep it that way. I've seen the other warranty providers over a period of some years. I saw Endurance on TV and decided I need vehicle coverage. Signing up for the program was easy and fairly simple. It was overwhelming, but I understood the program at the time. The person I talked to was very knowledgeable and answered all my questions. I had full coverage from the Ford Motor Company, and I wanted to get continued coverage after the one from Ford Motor expired on the 1st of this month.
Hi Thomas! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that you found the sign-up process straightforward and our representatives knowledgeable and helpful. It's important to us that you feel confident and supported, especially given your valued concerns about maintaining your vehicle in excellent condition. We appreciate your recommendation and look forward to assisting you whenever you need us, ensuring your final opinion only grows more favorable as we care for your vehicle.
- The Endurance Team
Reviewed Aug. 27, 2025
My Honda has 70,000 miles on it. It's in great shape and everything's hunky-dory, but I do all the routine maintenance. I've seen TV ads of two different companies and Endurance sounded a little more professional. I called and had a short conversation with someone, then about two weeks later, I got another mailing. My quote got reduced by a large amount, by a third at least, and it reduced my initial payment by some. I called back and talked to an agent. He was terrific and as cordial as possible. We took quite a while on the phone and I also ran out to the garage to update the mileage. He was as patient as could be and I knew exactly what was going on. I've had experience with extended warranties from manufacturers, but I've never had any with this type of service guarantee from Endurance.
Hi George! We’re thrilled to hear that you had a positive initial experience with Endurance and found our agent to be courteous and attentive. Thank you for taking the time to explore our services after seeing our advertisements and receiving our mailer. We truly aim to provide effective and professional assistance each time you interact with us. Should further inquiries arise or if you need any assistance, please don’t hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed Aug. 27, 2025
Endurance had the most favorable ratings. I had one other large company, but Endurance is top of the line and they have the same prices. Signing up with Endurance went really well. My rep and I connected. Also, the warranty’s coverage is excellent.
Hi Charles! We’re thrilled you've chosen Endurance, and it's great to hear about your tremendous start. With a seamless signup journey and a pleasant encounter with our customer service team, it's great to learn that we've met your expectations thus far. Rest assured, we're dedicated to ensuring a seamless claims process should the need arise. Thank you for your kind words and positive outlook, we look forward to providing continued support. If you have any questions or need assistance, please let us know; we're always here to help.
- The Endurance Team
Reviewed Aug. 27, 2025
I haven’t received my documents yet. It’s been almost 30 days, and they said it would take effect September the 1st and I would be able to use it by then.
Hi Ronnie! Thank you for taking the time to share your thoughts. We're pleased to hear that your transition to Endurance has been smooth and that our representative was able to provide the professional guidance you were seeking. Please reach out to our team at feedback@endurancedirect.com and we will ensure your documentation is on the way if it hasn't already arrived. We're glad you were recommended by a trusted source, and it's our hope you fully experience the benefits of your coverage without trouble. Your cooperative insights on pricing reflect our commitment to competitive value and consistent service. We're excited to have you with us and ensure your satisfaction moving forward.
If any questions arise or support is needed along your journey with Endurance, you can rely on our team at any time for assistance. Warm regards and congratulations on taking a positive step toward superior vehicle protection.
- The Endurance Team
Reviewed Aug. 27, 2025
I signed up with Endurance a month ago, and it was really easy. The one thing I'm a little upset about is I haven't received a hard copy of the policy. I'm in Colorado right now and the car is sitting on a farm in New Mexico. We’ll be taking a long trip in October, and so somewhere in September, I'm gonna take it in to have it checked out for the trip. I don't know if they’ll find something ‘cause the guys down there haven't been driving it, so I don't think there's any problems with it. But if there is, I don't know what I will do.
Hi Richard! Thank you for communicating with us and sharing your opinion concerning the delay in receiving your policy booklet with Endurance. We're sorry for any inconvenience caused by its unavailability, especially as you are preparing for a significant trip. Please reach out to us at feedback@endurancedirect.com and we will ensure you receive your documentation right away. It's encouraging to learn that you found the sign-up procedure smooth, and we’re happy that our pricing and customer service have met your expectations. Your satisfaction is important to us, and your feedback helps us better serve our valued clients. Safe travels ahead, and rest assured, we are here to support you fully.
- The Endurance Team
Reviewed Aug. 27, 2025
I purchased a vehicle that didn't offer a warranty, and I was looking for one that I would traditionally get from a dealership, the extended warranties. I sent an inquiry and got bombarded with 50 calls a day for the next two or three weeks from different companies. I happened to answer the call from a sales rep, and he was patient with me, wasn't pushy, gave me relevant information, and I listened. I've never used it yet, but I've recommended Endurance to a couple of other people. I printed out the contract and read through it, and if everything is as what was relayed to, then it would definitely be worth the amount that I'm paying for it.
Hi Elizabeth! Thank you for taking the time to share your fantastic experience with Endurance! It's great to hear that our representative provided attentive and helpful service that met your expectations. We're appreciative of your 5-star rating and are happy to learn that you've recommended us to your friends. Please feel free to reach out if you have any questions in the future. Your peace of mind is important to us, and we're here to support you every step of the way.
- The Endurance Team
Reviewed Aug. 27, 2025
I called Endurance, and the lady representative was professional and easy to talk to. She spent 30 minutes on us at least answering our questions. She was outstanding and deserved a raise.
Hi Dan! Thank you so much for taking the time to share your exceptional experience with Endurance! We're thrilled to hear that our representative was professional, attentive, and provided clear communication, reinforcing your confidence in choosing our coverage. We are grateful to have you as a part of the Endurance family and would be happy to assist with any future inquiries regarding other vehicles. Your satisfaction is very important to us, and we're here to help whenever you need. Looking forward to serving you!
- The Endurance Team
Reviewed Aug. 27, 2025
The sign up process with Endurance warranty was simple. The rep would go over and take his time in explaining things. They told me that my program will be active in 30 days and 1,000 miles.
Hi Flenard! We're thrilled to hear that you had a positive experience with our sign-up process. It's great to know that our representative was professional and knowledgeable, helping you understand the details clearly. We appreciate your feedback on the automatic debit setup—it’s designed to make things as seamless as possible for our customers. Thank you for choosing our brand and sharing your satisfaction!
- The Endurance Team
Reviewed Aug. 27, 2025
The gentleman I spoke with was very nice. He filled me in on Endurance, guided me on what I needed, and was very, very resourceful and helpful. He represented Endurance very well. That’s why I didn’t bother calling anyone else for a second opinion. I immediately signed up with them.
My first payment hasn’t been taken out yet, but payments should be easy since they’ll be deducted from my card. As long as I don’t have to get online and make payments and they’re going to do a withdrawal every month, I’m perfect with that.
Hi Sherryl! Thank you for sharing your fantastic experience! We're happy to hear that our representative could assist you effectively, making the decision process easier and ensuring the coverage details were clear. We're thrilled that the sign-up and payment process have met your expectations so far. Your recommendation means a lot to us, and we're here to assist you anytime you need.
- The Endurance Team
Reviewed Aug. 27, 2025
I decided to get extended coverage because I keep my car for a very long time. My experience signing up for the program was fine, and the representative was good. The people at Endurance are easy to work with. My payments come out automatically, so it’s not a big deal.
Hi Janet! Thank you for taking the time to share your experience! We're happy to hear that our seamless process and professional representatives have made extending your vehicle coverage a breeze. We're also glad to know that the automatic payment feature has contributed to your hassle-free experience. It's amazing to hear you associate Endurance with ease and efficiency, and we're grateful for any recommendations you extend to friends or family. Should there be anything further we can assist with, please feel free to reach out. We’re thrilled to have you as part of the Endurance family!
- The Endurance Team
Reviewed Aug. 27, 2025
I got an Endurance auto warranty for my son. He has a vehicle, and I Googled for the best auto warranty before deciding to go with Endurance. My experience during the sign-up process was good. I was looking for bumper-to-bumper coverage, and the representative was very helpful and informative. I was able to get the coverage I wanted.
Hi Petra! Thank you for choosing Endurance for your son’s vehicle as well. We're happy to hear that our representative was able to assist you in selecting the right coverage and that you found our website user-friendly. It’s great to know that you feel positive about your experiences with us, and we appreciate your candid insight about sharing with friends and family. Should you need any further assistance or have questions about the app or coverage, we’re here to help!
- The Endurance Team
Reviewed Aug. 27, 2025
This company is a waste of time, we called multiple times for the same problem and not once did they help. All their solutions are wasting more money on different policies. Don't waste your time or money on this horrible company. They give you two choices, stick to the policy you have or switch to another but still won't fix the problem.
Hi Paul. We appreciate you sharing this with us. We're sorry to learn about the repeated challenges in resolving your issue and understand your frustration about feeling pushed into changes that do not provide a solution. Customer support is central to our service goals, and hearing that this hasn't been perceived motivates us to readdress these expectations. We'd truly appreciate the chance to further review your account details to identify a resolute way forward. Please consider reaching out to our team at feedback@endurancedirect.com so we can investigate fully and work towards a favorable conclusion for you. Chances to improve our service arise directly from healthful dialogues such as yours, therefore rest assured that your feedback is respected and not taken lightly.
Thank you,Endurance
Reviewed Aug. 27, 2025
Called Wednesday to cancel and I'll talk with a nice Young lady miss Courtney. She helped me out and took care of me. Thank you. Miss Courtney.
Hi Tina! Thank you for sharing your experience with us! We're happy to hear that Miss Courtney was able to assist you and provide you with excellent customer service. Your feedback is extremely valuable, and we appreciate you taking the time to write to us. If there's anything more we can do for you, please don't hesitate to reach out!
- The Endurance Team
Reviewed Aug. 27, 2025
However, my husband previously had a Cadillac enrolled in the program. We only had the vehicle for two days before it was totaled in an accident. When he called to cancel the coverage, the representative was apologetic about the car being wrecked and was glad that no one got hurt.. But my husband became upset because he felt the guy was very demanding when he wanted to cancel the program. He was sick at the time and the guy just wouldn't stop. He was really pushy.
Hi Mary! Thank you for taking the time to share your experiences with Endurance. We're happy to hear that the majority of your interactions, particularly during the sign-up for your Audi, were smooth and positively received. Your appreciation for our representatives’ guidance during the enrollment process reinforces our dedication to excellent customer service.
We regret, however, that your husband's experience during the cancellation process was less than satisfactory. This isn't reflective of our service standards, and we're keen to review this incident further to ensure it doesn’t detract from the overall positive impression you have mentioned.
If there is anything specific we can help or support you with at any future juncture, please reach out. Your feedback is invaluable in helping us enhance our processes. Thank you once again for your understanding and support.
- The Endurance Team
Reviewed Aug. 27, 2025
When I contacted Endurance by phone, my experience with their representative was great. The person I I talked to was very knowledgeable and gave me a good deal, and I was signed up for bumper-to-bumper protection. I was told that once I enrolled, if anything happens, I can simply contact them.
Hi Robert! We truly appreciate your 5-star review and are thrilled to hear that your experience with our representative and the entire Endurance process has been positive. It’s great to know you felt valued and that our sales team could assist you effectively. We're pleased to hear you were confident with our offerings, enjoying immediate coverage and finding our website user-friendly. Thank you for recommending us and placing your trust in Endurance; we're committed to maintaining this high standard of service for you and any potential future needs.
- The Endurance Team
Reviewed Aug. 27, 2025
I had a bad experience with my other company, and Endurance Auto Warranty sounded like they’re gonna take care of their people and they were very friendly. They called me and broke down what I needed to know about roadside assistance and the coverage that I would have. They gave me the information to write down as far as if something were to happen. They also told me about the waiting period as far as before I can get a refund for my money from another company. It’s 30 days before the policy would be active.
My brother feels like the company makes money and questioned why I want insurance or warranty placed. I told him it gives me peace of mind. If something were to happen, I need to be taken care of. I’m ready to buy a house and I don’t want any breakdown or debt. And I’ll be traveling by car so I needed protection. Payment with Endurance is fine. I normally pay cash upfront. But this time, I went with paying it per month, and I have no problem with it.
Hi Kevin! We're thrilled to hear about your positive experience with Endurance’s sign-up process. It's fantastic to know that our representatives have provided you with a seamless transition to a payment plan that suits your needs, especially given the exciting times ahead with your future plans to buy a house and travel. We are here to offer you peace of mind so you can embark on your journeys with confidence. If you ever have questions or need assistance, please remember we're just a call away. Thank you for choosing Endurance and placing your trust in us.
- The Endurance Team
Reviewed Aug. 27, 2025
For those unfamiliar with Endurance, it is important to know what you are signing up for before committing to their extended warranty plans. One of the primary concerns I’ve encountered is the company’s reliance on aftermarket parts rather than manufacturer-recommended replacements. While this may technically satisfy the terms of coverage, it does not necessarily serve the long-term health of your vehicle.
Additionally, Endurance only covers the specific component that fails, rather than the broader service that responsible mechanics often recommend. For example, if one ignition coil goes bad, Endurance will authorize the replacement of only that single coil. However, standard automotive practice suggests replacing all coils at once to ensure balanced performance and to avoid repeat labor costs in the near future. This limitation shifts more financial responsibility back onto the customer, despite the high premiums paid for warranty coverage.
From a cost-benefit perspective, the value proposition of this warranty is questionable. While the marketing materials highlight peace of mind and comprehensive protection, the reality is that coverage often falls short of what most consumers reasonably expect. The financial gap between what is promised and what is actually delivered can be significant, especially once you factor in labor charges that are only partially reimbursed.
In my opinion, Endurance’s business model is designed to attract customers with the promise of protection while minimizing the company’s own payout obligations. Statistically, if one were to analyze the balance between premiums collected and claims honored in full, I suspect the numbers would reveal a pattern of customers paying far more than they recoup.
My advice is simple: approach this contract with caution. Do the math, ask precise questions about coverage limitations, and consider whether the protection offered justifies the expense. Surface-level reviews may appear positive, but if you read more deeply, you will find that many customers share similar frustrations. This is my honest, professional assessment: Endurance extended warranties may look appealing at first glance, but in practice, they leave too much risk and expense on the shoulders of the consumer.
Hi Darius. Thank you for sharing your experience with us. We truly appreciate the depth of feedback you've provided regarding your concerns about coverage. Understanding your standpoint on the use of aftermarket parts and the focus on singular component replacements adds valuable insight.
It’s clear there is space for improvement to better communicate the scope of service and reflect expectations of our promises. Our priority is ensuring the coverage meets driver needs more effectively.
We're committed to addressing your concerns and enhancing our services. We'd be grateful if you would reach out to our team directly at feedback@endurancedirect.com so we process any inquiries immediately.
Your transparency aids this mission tremendously. Thank you again for your feedback.
- The Endurance Team
Reviewed Aug. 27, 2025
I went to Endurance to get signed up because I've heard a lot about them. I saw the advertising on TV and I called them. Their representative was extremely helpful, very pleasant, and seemed very knowledgeable. He recommended a bumper-to-bumper coverage and I thought that was very good. I went ahead and took it. I could file a claim after 1,000 miles and I got the warranty this past weekend. I talked to the rep yesterday and everything is fine.
Hi Thomas! Thank you so much for sharing your experience with us! We're thrilled to hear that our representative was helpful and that you found our signup process both straightforward and easy. It’s fantastic that the bumper-to-bumper plan met your expectations and offered the comprehensive coverage you were looking for. We're happy to have you with us and are here to support you should you need anything as you continue your journey with Endurance. If there's ever anything else you need, please feel free to reach out.
- The Endurance Team
Reviewed Aug. 27, 2025
I have an extended warranty on my car now. I knew it was about to run out, and I wanted to keep that protection going. So I decided to get coverage with Endurance.
The sales representative that I spoke to was very nice and helpful. They answered my questions thoroughly. And the pricing was very reasonable for what was offered.
Hi Kathy! Thank you for sharing your wonderful experience with us. We are happy to hear that our sales representative was able to assist you thoroughly during the sign-up process, and that you found our pricing and coverage to be reasonable. We're committed to ensuring an easy and positive experience for our customers. Please feel free to reach out if you have any further questions or need assistance in the future. We couldn't be more pleased that you're happy with your Endurance service.
- The Endurance Team
Reviewed Aug. 27, 2025
We had a good experience signing up with Endurance. The sales rep was very informative, let me know what the coverages would be, and we went through all of them. We had an extensive phone call because we were waiting for my wife to speak with him and he went through the whole thing again with her. We haven't received any paperwork, and we haven’t had to use it, but we feel the coverages we got are adequate. And the price was a little high but taking everything into consideration, it was fair.
Hi Brett! Thank you for sharing your positive experience with us! We're happy to hear that our representative was able to assist you thoroughly and make sure both you and your wife were informed about the coverage. We appreciate your comments on pricing and are glad you found it valuable. Your support and insight mean a lot to us, and we hope to continue providing you with excellent service. If you need further assistance, please don't hesitate to get in touch.
- The Endurance Team
Reviewed Aug. 27, 2025
I came across Endurance through a Google search. Signing up was very easy, and the representative was helpful and outstanding. I have been with Endurance Warranty for about three weeks now.
Hi Blake! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our representative was able to provide you with outstanding service and that the sign-up process was both easy and supportive. It's fantastic that you feel confident in recommending us to others. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help sure you're always satisfied with your coverage.
- The Endurance Team
Reviewed Aug. 27, 2025
My husband bought a used F-250, so I wanted an extended warranty. Signing up with Endurance Warranty was very easy. The representative explained everything. He’s very patient, took his time, and worked out the best price possible. He was great.
Hi Carrie! We're thrilled to hear about the positive sign-up experience you had with Endurance! It's great to know that our team provided excellent service in making the process smooth and easy to understand. We look forward to continuing to deliver a fantastic experience as you use your protection plan in the future. Please don't hesitate to reach out if you have any questions or need assistance down the line. Thank you for choosing us – we hope to meet and exceed your expectations!
– The Endurance Team
Reviewed Aug. 27, 2025
I used to be a CarShield customer, but they screwed me, so I quit them and went to Endurance. Their customer service did a good job, and the sign-up process was easy. Vehicles get a little older, so it would be good to have extended coverage.
Hi Larry! Thank you for sharing your positive experience with Endurance! We're excited to hear that our sign-up process and the professionalism of our representatives have left you satisfied. It's fantastic that you feel secure with your extended coverage and find peace of mind knowing you have essential benefits included. We appreciate your confidence in our services and your recommendation. If you have any questions or need assistance, please feel free to reach out to us at any time. We’re here to help!
- The Endurance Team
Reviewed Aug. 27, 2025
My car is getting older, so I don’t want a big expense whenever something goes wrong, which is what made me interested in an extended warranty. I went with Endurance because their price was right. And signing up with them was easy. The representative I spoke with on the phone answered my questions. So, I would have the warranty for four years, and it gets approved around the 10th or 11th of September.
Hi Howard! Thank you for sharing your experience with Endurance so far. We're happy to hear that the sign-up process was easy and that our representative was both professional and knowledgeable in addressing your questions. It's great to know our pricing aligns well with your budget, adding to your positive experience. Should you have any further needs or queries regarding your coverage, please don’t hesitate to contact us. We're here to help and look forward to supporting you through your four-year program and beyond. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 27, 2025
I didn’t have a warranty on my vehicle, so I needed to do something. And so, I went on the web, and Endurance contacted me immediately. And it was first-come, first-served. The only thing was that when I signed up, I thought I was doing a one-time payment, and I could set it up on my payment platform. But they will be doing an automatic withdrawal out of my account, and I didn’t want them to do that. So, I would need to call their customer service and let them know.
Hi Twila! Thank you for sharing your feedback with us. We apologize for any confusion regarding the payment method during the sign-up process. Our aim is to ensure the process is as transparent and convenient as possible. It’s great to hear that our customer service team offered assistance to help you adjust the payment settings. We hope you reach out to our team for any other questions or support. Your input is valuable, and we will use it to improve our services. Thank you for choosing Endurance.
-Endurance
Reviewed Aug. 27, 2025
Total scam. They purposely failed to sell me a policy that actually covers the necessary work. So after nearly a year of payments, I applied for a repair and was told I selected the wrong policy and didn’t have enough coverage to cover the repairs. Bear in mind, I specifically asked if I would have everything covered and was told yes. But when it came time to get a repair, I was told I selected the wrong plan. I wasn’t even aware there were multiple plans at the time of purchase. I gave them over $1800 and still had to pay out of my pocket for a $2500 repair.
They are a scam company. They stole my money and I closed my account with them. I would have come out better putting the $225 a month I was paying in a bank account because I still had to pay for the repairs myself. They will mislead you, take your money, fail to repair your car and you have no recourse. No one will help you. Don’t get scammed. They will NOT repair your car.
Hi G.R., we sincerely apologize for the distress and confusion you've experienced with our services. It is troubling to hear that there was a lack of clarity regarding plan selections at the time of purchase and that you've been left to handle significant expenses out of pocket. Your feedback is invaluable, and be assured that we take these matters seriously, keen to improve communication and ensure better alignment in understanding coverage details.
To seek a resolution or reassessment, please contact us directly at feedback@endurancedirect.com. We hope to restore trust by thoroughly looking into your case and learning from these situations to prevent future disappointments.
Thank you for sharing your feedback; your insight is vital for our improvement. We are fully committed to addressing this and assisting further.
-The Endurance Team
Reviewed Aug. 26, 2025
This is the worse company I have done business with. Bad customer care and disrespectful staff. I called for a claim status and a rental for me car which is at the shop. Ms. ** was very unprofessional and very rude with her response. I don't know why she did not want to listened to me. She finally dropped the call and never called back. I will advise everyone not to do business with Endurance warranty because, they will lie to get you in and unleash their unprofessional staff on you if you claim. A word to the wise ...!
Hi Eric. Thank you for taking the time to share your experience, though I’m truly sorry to hear about the challenges you’ve faced with our service and staff. It’s concerning that you did not feel heard during your recent call and had difficulties maintaining communication. We surely strive for much higher standards in customer interaction.
We want to resolve this matter urgently and improve your customer experience. Please reach out to our team at feedback@endurancedirect.com so we can look into this issue with priority and provide the assistance you were initially seeking. Your feedback is immensely valuable in the efforts to make every customer interaction professional and supportive.
Thank you, and I genuinely hope we can rectify the difficulties you’ve faced.
-The Endurance Team
Reviewed Aug. 26, 2025
The sign up was easy. I spoke to Courtney today about the coverages and she was so helpful and easily understood. She even got me an additional discount. Very knowledgeable representative. I hope I never need to file a claim but I feel comfortable that I will be taken care of.
Hi Pamela! Thank you for sharing your positive experience with us! We're thrilled to hear that Courtney provided such helpful and knowledgeable service, and that you found the sign-up process smooth. We're pleased you feel confident with the coverage in place, and we'll be ready to assist whenever you might need us. Your satisfaction really encourages us to keep up the great work!
– The Endurance Team
Reviewed Aug. 26, 2025
Do not and I mean do not mess with these rude liars!!! The commercials say they cover parts but in reality they give each customer a limit. So they order parts from the junkyard so they don’t have to spend!!!! My transmission went out and they ordered part from junkyard and when my mechanic installed the transmission it did not work! Unfortunately the claims people don’t even deal with the policy holders only the mechanic Smdh!!!! So you don’t get any information!!! Crazy part is I left a google review and they told me to reach out to them via email to make things right, enduranceeffects.com something to that sort and I did email and they did not respond!!!! This company is a fraud and she be reported to the BBB for lying. You can only pray that they come through with the cheap parts and risk it working! But they are not it. I wish I could give a negative 5 star! The ** worse.
Reviewed Aug. 26, 2025
Aultry help me understand my contract, I was ready to cancel because I was misinformed about my contract. Because of Aultry help I decided to stay, that is aultry. And as a whole the Endurance company is a great fit.
Hi Lorell! We appreciate your kind words and are thrilled to hear about your positive experience with both Aultry and Endurance. It's great to know Aultry was able to clarify your contract concerns comprehensively, leading you to continue placing your trust in us. We work hard at ensuring client satisfaction at every opportunity, and we're happy that we've found a right fit for you. Should you need any further assistance, please feel free to reach out!
- The Endurance Team
Reviewed Aug. 25, 2025
I have nothing but good things to say about the company. Every time I have had questions, I would speak with a customer service representative that explained my policy and coverage. It wasn't a rushed conversation. They were in-depth.
Hi Teresa! Thank you for your positive feedback! We're happy to hear that our customer service representatives provided you with in-depth and unrushed assistance in explaining our protection plans and coverage. Your satisfaction is important to us, and we're always here should you need any further questions answered or assistance provided. Thank you for taking the time to share your experience with us.
- The Endurance Team
Reviewed Aug. 25, 2025
Terrible extended warranty. Try to deny every claim, and when a claim is finally approved they will not allow the mechanic to use good reliable parts. Save your money and a lot of headaches and find a different company.
Hi Brian. We’re sorry to hear about your disappointing experience and appreciate you bringing this feedback to our attention. It’s concerning to hear about the challenges you encountered with having your claims approved and parts used for repairs under your protection plan. Such experiences do not reflect the service standard we strive to maintain for all customers.
We'd like to resolve any misunderstandings and investigate the specific circumstances further to ensure that we properly meet the protection and support promised to our customers. Please do not hesitate to reach out directly at feedback@endurancedirect.com to discuss your experience and see how we can address any issues cooperatively.
Your feedback is incredibly valuable to us and critical for making necessary improvements. Thank you for taking the time to help us understand your experience better. We hope to regain your trust with our honest attention and intended positive direction.
Sincerely,The Endurance Team
Reviewed Aug. 25, 2025
I have this insurance on both my cars and my claims always get denied. The insurance was not cheep I would hope that they would be a bit more understanding before denying all claims. Their customer service is to be desired. They seem so heartless and not friendly. Seems that they have made up their minds that they will not approve any claims just take our money.
Hello. We apologize for the inconvenience and dissatisfaction you've encountered with your claims and our customer service. We understand the frustration of having your claims consistently denied, especially after investing in coverage you trust. Rest assured, we are committed to reviewing your situation in depth to provide the support you need. Our aim is always to serve our valued customers fairly and professionally. Please contact us at feedback@endurancedirect.com so we can help resolve any outstanding concerns. We deeply appreciate your feedback as it guides us to improve our services. Thank you for your patience and understanding.
-The Endurance Team
Reviewed Aug. 25, 2025
I called today to cancel my policy. I found out that we already are paying for a warranty through our car loan, but once that contract was paid it would end two years before theirs. I was convinced by Jameelah ** to keep the contract. Great company and people who cares about the little man.
Hi Michelle! Thank you for sharing your positive experience with us. We're glad to hear that Jameelah and our team have helped ensure your satisfaction with the contract. Our goal is always to offer the kind of considerate and helpful service you described. We truly value your feedback and look forward to serving your extended warranty needs in the future.
- The Endurance Team
Reviewed Aug. 25, 2025
HORRIBLE SERVICE! It's just a money making scheme. DO NOT PURCHASE a warranty from them. I've had personal experience with them, they decided all 3 claims. If you don't have cover you butt paperwork they will take any opportunity to deny your services. I have a 2014 GMC Yukon with perfect service. It has 200,000 miles on it and it's in cherry condition. The 1st 3 claims were denied including a transmission which they said I was at fault for non-service even though I provided them with the detailed records. They're in control, get pre-approval before you do any work or even better...self insure, Save you money and pay yourself, they will not cover what they say they will.
Hi Todd. We sincerely apologize for the frustrating experience you've encountered with our services. It is concerning to hear that despite your diligence in maintaining detailed records and taking proper steps for claim approvals, your requests were denied. This is not reflective of the service standard we set. Your feedback highlights crucial areas we must actively improve to prevent further dissatisfaction and uphold customer trust.
We’re committed to resolving the shortcomings you pointed out, starting by addressing the way claims and associated documentation are handled. Please get in touch with us at feedback@endurancedirect.com, so we can facilitate a reassessment of your situation and gather more insights on deriving constructive solutions ahead.
We genuinely appreciate your feedback and the patience entailed, as we build efforts to conclude this difficulty to meet your strongest satisfaction.
Thank you,The Endurance Team
Reviewed Aug. 24, 2025
I had to use my Endurance extended warranty product for a massive oil leak problem that developed with my 2018 Santa Fe. They insisted they DON'T cover oil changes, even though the shop needed to "spoil the oil" I had just paid to change with a dye. I paid for 3 synthetic oil changes before the problem was discovered, a bad oil sensor. Endurance left me paying for $1700 on a $2300 repair! They said the defective part wasn't covered due to WORKMANSHIP! From the manufacturer. I thought my liability would be my deductible; boy was I wrong. I then developed a radiator leak from the leaking oil destroying the "harness" and connections to the engine.
Needed a new radiator from the dealership along with a total assessment of the damages from the oil problem. You guessed IT!, Endurance doesn't cover a new radiator, just a rebuild which the dealership would NOT install. That was another couple grand worth of repairs that Endurance only covered $800 of. I cancelled the policy after this total BS experience!!! If you want headaches added to your car disaster, buy an Endurance policy. I'm just banking the balance of the money I saved by cancelling their policy, I'll fix any new problems myself!!!
Hi Kevin. We're sorry to hear about your experience with Endurance and understand your frustration regarding the coverage uncertainties. Ensuring timely and effective resolution for our customers is mission-critical, and it's apparent that in your situation, our service structuring was less than satisfactory.
We recognize the significant financial impact an unresolved oil issue and the resultant damage has burdened you with. Understanding these deviations are critical to refining our service. We'd love another opportunity to address the communication misalignment. Please contact us at feedback@endurancedirect.com for a thorough investigation of your concerns. We want to see how we can make this right and restore your trust in Endurance.
Thank you,The Endurance Team
Reviewed Aug. 23, 2025
Out of all the warranty companies I’ve used I’ll be sure to stick with Endurance for all of my future vehicle warranties! I’ve used my policy once last year which was a repair over 1600 and now this time which I’m unsure what’s wrong this time but I know I’m in good hands. Definitely recommend!
Hi Joe and Anna! Thank you for sharing your positive experience with Endurance! We are happy to hear that we've met your expectations so far. It's great to know you've found value in your protection plan and feel secure with us, even without knowing the specifics this time. We appreciate your recommendation and look forward to assisting you whenever necessary. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Aug. 22, 2025
I had Endurance warranty till today when I canceled it. I purchase endurance in April, got the elite package. Before I purchase I explain the vehicle I was purchasing had 22" rims and agent said no problem this is the best package, which I like because the vehicle I had before with them was a wrangler with lift kit and wheels never had problems but like that they take care of the customers.
The reason why I do not recommend them was they did not honor there side, I have my jeep at the dealership because my electric power steering went bad and they declined it because of my wheels. I call and they transferred me to Patrick ** the manager that had no power. He kept putting me hold to ask if he could anything and then to tell it's my problem sorry the agent didn't do his job. DO NOT TRUST THEM BECAUSE THEY WILL NOT HONOR THEIR PART.... STAY AWAY.... THERE ARE BETTER COMPANIES OUT THERE. I'M A FIRM BELIEVER OF EXTENDED WARRANTY. THIS IS NOT A GOOD COMPANY. TWO THUMBS DOWN.
Hi Victor, Thank you for your feedback. We deeply regret to hear about your recent experience regarding the decline for the power steering repair and the subsequent dissatisfaction with our team's communication. Your trust and satisfaction are paramount to us, and we're committed to addressing your concerns thoroughly.
Please feel free to reach out to our team directly at feedback@endurancedirect.com for further detailed investigative discussions. Our priority is resolving the issues you've encountered and reinforcing your trust.
We value and appreciate your patience and candor. Thank you for bringing these issues to our attention.
Sincerely,The Endurance Team
Reviewed Aug. 22, 2025
Aultry ** is the real deal 👌. The brother is amazing. God is good. I wish I was able to call in my policy payment with him all the time. God bless you Aultry ** Ill, You're amazing. Keep up the good work my friend.
Hi Herbert! We're thrilled to hear about the exceptional service you experienced with Aultry. It's wonderful to know he could make your interaction so enjoyable. Your kind words have certainly highlighted his dedication, and we deeply appreciate you sharing this joyful feedback. Should you need any assistance in the future, we’re here to help. Wishing you all the best!
-The Endurance Team
Reviewed Aug. 22, 2025
I spoke with Rodney about a major concern with my billing. He immediately found the issue. He put me at ease and went over some specifics with my policy. I recently gifted my son with a warranty. Customer service is always available.
Hi Janet! We’re thrilled to hear about your satisfying experience with Rodney. It's wonderful to know that he was able to address your billing issues swiftly and put you at ease. We always strive to provide top-notch service. If you need any further assistance or have more questions, please feel free to reach out. Thank you for choosing us, and for trusting us with your gift to your son!
- The Endurance Team
Reviewed Aug. 22, 2025
My experience within third's warranty company has been very rewarding and that they have extremely isn. Professional customer service prompt attention to detail and are very friendly and knowledgeable. I definitely did not have much fun confidence in the repair process whenever I made the call but the lady I talked to definitely yeah, set my mind to these in a very professional manner and explain to me how your flame will be taken care of and assure me that it would be taken care of. Provided me with all necessary information to take care of my claim. I have had other exchange of watching services in the past. And none of them compared to endure. They have been more than helpful. Every time I have contacted them and I am grateful for their service and expertise.
Hi Jerri! Thank you for sharing your experience with us. We are thrilled to learn that our service has consistently met your expectations and provided you with the knowledgeable support and detailed assistance you deserve. Assisting you with your inquiries and claim process is something we take pride in, and we're happy to have earned your confidence. We appreciate your continued trust in our services and are here to support you whenever needed.
- The Endurance Team
Reviewed Aug. 22, 2025
DO NOT USE ENDURANCE. They word their contracts incredibly perfect to make one think, “Wow, I have a great company protecting my car for the unknowns.” Nope, not the case. They will not cover anything and always have the perfect response to why.
Hi Brittany. Thank you for reaching out and for sharing your concerns. I'm very sorry to hear about your experience, and we want to address this matter appropriately. We strive to ensure our contract terms and coverage provide clear and reliable support, and it's concerning to learn that we fell short in delivering expected assistance. We encourage you to reach us directly at feedback@endurancedirect.com with your details. It is essential for us to investigate your case and see how we can not only resolve any issues but also regain your confidence in our service. Thank you for bringing this to our attention, and we hope for the opportunity to improve your experience. Thank you.
– The Endurance Team.
Reviewed Aug. 22, 2025
I would not recommend this company to anyone. I filed a claim and never received a response by phone or email. I called multiple times, waited over 20 minutes each time, only to be told “someone will call you back”—yet no one ever did. Their customer service is extremely poor, and their policies feel misleading. Even my mechanic told me this is one of the worst warranty companies to deal with. Save yourself the stress and avoid doing business with them.
Hi Kiosha. We sincerely apologize for the challenges and poor communication you've experienced when filing your claim. It’s important for us to be transparent and trustworthy in handling such matters. We're committed to improving our customer service, and it concerns us that your attempts to contact us did not lead to a proper follow-up. Please contact us directly at feedback@endurancedirect.com, so we can investigate your situation further and find a solution that meets your satisfaction. Thank you for bringing this to our attention, as your feedback is crucial in helping us improve.
-The Endurance Team
Reviewed Aug. 21, 2025
If I could give you zero stars I would. When you called for a claim they lie and say it is not able to make a payment, because it was not under the warranty. They don't get back in touch with you when have questions about the case. It is the worst experience that I have paid several thousand dollars for a worthless warranty that you cannot use. Next time just invest the money in an account and when need it for maintenance on your vehicle you can use it for the repairs.
Hi Ronald. We appreciate you taking the time to provide us with your feedback. We're genuinely sorry to hear about your negative experience with our service, as it is never our intention to let our customers down. We're interested in helping resolve any servicing or claims issues you've encountered. Please reach out to us directly via feedback@endurancedirect.com with your contract information so we can review your specific situation and work towards a resolution. Thank you for bringing these concerns to our attention—we hope to address them promptly and improve your confidence in our service.
-The Endurance Team
Reviewed Aug. 21, 2025
The reviews from Endurance are what really got my attention. They seemed to have a more positive aura about it. I went by what people were talking about as far as their experiences with the other companies and there were not as many negatives with Endurance. Based on that, I would recommend Endurance. They have the best track record with actually taking care of people.
The plan is for four years and 45,000 miles. Everything is covered from bumper-to-bumper. That was a big benefit for me, especially for covering the electronic control module that can go up to $1,500. They have someone put the parts in, but they always charge you a lot of money to do it when you go to the dealer.
Hi James! Thank you for sharing your thoughtful review and for choosing Endurance after careful consideration. We're happy that you found our reviews and comprehensive coverage appealing, addressing significant components like electronics and drivetrain. Hearing that you've recommended Endurance to others speaks volumes, and we sincerely appreciate your support. If you or your friends have any questions, please feel free to reach out. We’re here to ensure ongoing satisfaction with your plan.
- The Endurance Team
Reviewed Aug. 21, 2025
Bought the Endurance extended warranty for my vehicle because it was advertised “peace of mind” and “worrry free”. It’s far from that. My vehicle needs an engine and they are not going to pay for it all. I still have to pay about $5000. The reason because my vehicle was not worth the amount to fix it. I purchased the platinum warranty. I was told this warranty covers bumper to bumper. I was not told they don’t cover more than my car’s worth. They requested a complete teardown of the engine, even after the dealership mechanic and one of Endurance inspector said it needed an engine. This completely raised the labor bill. They just want to try and find a reason to not fix or pay for it completely. They couldn’t with my vehicle, just told me it not worth for them to pay to fix. I am very disappointed. I do not recommend this company, all lies and deception.
Hi Nida. Thank you for sharing your feedback with us. We understand the disappointment you're feeling with the coverage denial, especially after expecting a comprehensive solution with your platinum coverage. It’s unfortunate that the detailed issue presented added costs instead of providing a peaceful resolution for your vehicle needs as assured. Please know that upholding transparent communication and refining experiences remain priorities. We urge you to reach out to us at feedback@endurancedirect.com with the necessary claim details, so we can address your matters directly and find suitable resolutions. Keeping every promise made and enhancing our practices is crucial for delivering dependable support to valuable customers like yourself.
Thank you,The Endurance Team
Reviewed Aug. 21, 2025
This company is so crooked and dishonest. They are more than happy to take your money and offer a warranty, but when it comes time to pay for a repair they search through all of their fine print and make inaccurate interpretations of their own contract to avoid paying. We are now left paying for the rental car they were supposed to cover. We are stuck paying $8000 for a transmission, they should cover. We were without our vehicle for 3 weeks already and now have another week to have the repair done. They took their sweet time to investigate.
The dealership that is repairing that truck is astonished with the excuses and the denial of covering this claim. I will speak out to help others to not go through this. Please don't buy a warranty from this company, they are dishonest and will not hesitate to screw you over. If there were zero stars, I would have done that.
Hi Tamra. We're deeply sorry to hear about your recent experience and the frustration it has caused. Providing honest, reliable service and upholding customer satisfaction is extremely important to us. The concerns you raised regarding contract interpretations and denied claims are very troubling. It is not the standard we aim for, and we understand how inconvenient this situation has been, especially with your vehicle unavailable for extended periods and unexpected expenses mounting.
Please let us work with you towards a resolution by contacting us directly at feedback@endurancedirect.com. Rest assured, we are committed to reviewing this situation closely, as validation of concerns and decisive action takes priority for cases like yours.
Thank you for explaining this troubling situation, and we look forward to assisting in turning this experience around.
-The Endurance Team
Reviewed Aug. 21, 2025
Hands down this company is the most comprehensive and affordable that I have found. The claims process is smooth. Deductibles are reasonable and customer service is top notch. If you're looking I would suggest you stop and go with Endurance.
Hi Robert! Thank you for your glowing review! We're thrilled to hear that you find our company both comprehensive and affordable. It's fantastic to know that our claim process, deductibles, and customer service have met your expectations. We’re here to ensure every experience is top notch. Thank you for recommending Endurance, and please feel free to reach out if you need anything.
- The Endurance Team
Reviewed Aug. 21, 2025
They are big on sales but little on support. I have had major claims denied even though they are covered in policy. Contract has hidden loop holes that even contract attorneys cant recognize. Don't throw your money away..it sounds to good to be true rule applies here.
Hi Walt. We are truly sorry to hear about your dissatisfaction regarding our service and support, especially concerning claim denials noted in our policy. We strive to ensure our contracts are as transparent as possible and do not aim to deceive. Please reach out to us at feedback@endurancedirect.com, so we can thoroughly investigate the specifics of your situation. Our goal is to resolve this issue, clarify details of your coverage, and mitigate concerns. We appreciate your feedback and patience as we work to strengthen our service and uphold trust with all our customers. Thank you.
-The Endurance Team
Reviewed Aug. 20, 2025
My husband was not happy with his previous warranty. I suggested Endurance to him, so he signed up for it. He’s very comfortable with them. But it’s only been a couple of months and he hasn’t had to use them yet.
He said the people were nice. The program and the offerings were a lot better than his previous warranty. He convinced me to sign up as well, so I did. It was very easy to sign up with Endurance. Sometimes, there was a little language barrier but not too much.
One thing I had a question about is the $29 I paid in addition to my $128 monthly fee. When I was signing up, the representative said this was a one-time fee for glass or other coverage that wasn’t in the regular coverage. But when I read part of the contract, the $29 was an additional monthly fee.
Hi Linda! Thank you for sharing your experience with Endurance! We're happy to hear that the sign-up process was straightforward for you, even with the minor language barrier, and that you've found peace of mind in our coverage. We understand how important it is to have clear communication, especially regarding payment details, and we're glad this was resolved to your satisfaction. Our goal is to offer reliable coverage that perfectly fits your needs, and it's wonderful to know we're achieving that with you. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy the continued peace of mind that your Endurance protection offers!
- The Endurance Team
Reviewed Aug. 20, 2025
Signing up was fine, and it was very easy. Everybody answered my questions. I know I could take it to whoever I want, but if Endurance have somebody they prefer, I would do that. I had a gold plan where it covered everything, and that’s what I wanted.
Hi Randall! Thank you for sharing your positive experience with Endurance. We're happy to hear that you found researching and choosing our comprehensive plans rewarding. It's crucial to us that the sign-up process is seamless and user-centric, and we're pleased that our team efficiently answered your queries, particularly about service center options.
Knowing about your satisfaction with our protection plans and the reassurance they bring means a lot to us—it affirms our aim of providing expansive coverage options like the "gold plan." We're also happy you appreciated our considerate approach to customer space compared to others.
Your kind words and recommendation tremendously underline the service quality and commitment we pursue. Please feel free to reach out anytime as your protection helps you safeguard your vehicles. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 20, 2025
I just got Endurance and haven’t really put a claim in yet. I kept seeing the TV ads and did a little research, it turns out y’all are one of the ones that are the best as far as customer service. The signup process was really easy. I answered the questions they needed answered, and as things go, I thought it was rather easy myself. The pricing was very good. It had a lot of perks. They gave me a lot of stuff. I got like a 30-day and a 1,000-mile before I can start making any claims. I was a GM technician, so there’s some things I’m just gonna do myself.
Hi David! Thank you for your positive feedback! We’re happy to hear that you found our sign-up process smooth and seamless. We appreciate your recommendation and look forward to you experiencing the full array of benefits from your coverage soon. If you have questions about claims or any other process down the road, please feel free to reach out. Enjoy your upcoming vacation and the mile journey!
- The Endurance Team
Reviewed Aug. 20, 2025
The signup process was easy, and the representative was good. I haven't used it yet, but my plan covers up to 100,000 miles. I wanted extended warranty because trucks nowadays have a lot of electronics, and it’s important to be covered.
Hi David! Thank you for leaving such a positive review! We're thrilled to hear that your sign-up process was smooth and that our representative could assist you effectively. It's great that our coverage options met your expectations, especially as vehicles get more complex with their technology. Should you have any questions or if there's anything else you need, please know we're here to help. We look forward to servicing your vehicle protection needs and thank you for recommending us without any incentives.
- The Endurance Team
Reviewed Aug. 20, 2025
The representative was a 10 out of 10. I signed up after he told me the benefits. I like the amount of time that the policy covers and all the coverages that came with it. The price was also decent for the year, make, and model of my vehicle. My car is older than a decade, so I just knew eventually things will happen with it and I would need some form of coverage.
I was told the program activates 30 days after enrollment, but the company gave me extension on my first payment because I didn't have it. The reps will work with you as far as the pricing is concerned. I thought that was really nice.
Hi Breonna! I want to sincerely thank you for sharing such a positive experience with Endurance. We're ecstatic to hear that our customer service could meet your expectations, especially when accommodating your financial needs with the payment extension. Your feedback on the knowledgeable guidance you received from our representative, coupled with your confidence in the plan options relative to your 2014 model vehicle's needs, greatly motivates our team to keep up the great work.
We appreciate you praising our procedures and professionalism throughout your review process. Your endorsement as a reliable company adept at attending to customers' financial situations means a lot. Please know you can count on us for continued satisfaction. If you ever have more questions or need further assistance, we're just a call away.
Thank you once again, and here's to a seamless journey with your vehicle well cared for under Endurance!
- The Endurance Team
Reviewed Aug. 20, 2025
I had a new car and the company I was with didn’t do me any justice. I wanted to make a change and ended up with Endurance. It was easy to sign up with them. The rep sent the paperwork to my email. Everything is good.
Hi Teresa! We're happy to hear about your positive experience with Endurance. It's our priority to ensure smooth sign-up processes and provide unmatched customer service, and your feedback means a lot to us. We're thrilled the experience funneled your decision into switching for better, hassle-free coverage. If we can help with anything else or you have further questions, please feel free to reach out. Thank you for entrusting us with your vehicle!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
