CarShield Reviews

The customer service lady was very nice and very helpful. I enjoyed talking to her, she did everything to make me feel comfortable knowing that she knew what I was talking about and you should give her a promotion. Wish all customer service were like her.

My wife has a fairly new car and with the type of car that she has, we thought we would get a good coverage for it so we decided to get a protection plan from CarShield. So far, we’ve only had to use it once and it works great. The amplifier went out and she took her car to the service center and they checked it out. She gave them the information that she had from CarShield and the service center got in touch with them and everything was taken care of. They covered everything that had to be covered and we just paid a $100 deductible. The overall quality has been very good. Since we’ve never had to buy anything like this before, the cost wasn’t bad at all. It was quite reasonable. Since we had CarShield, my wife feels more comfortable that if something goes wrong, she’s covered. I would tell others to try it too because we were happy with it and I would certainly recommend it.

I called with a claim that my engine locked up. I brought the car to Cadillac. An inspector came and said it wasn’t covered because the car had surface rust on my brake rotors. They said my car was sitting a long time. I put over 2300 Miles in my car since I got the policy, they don’t care. DENIED! And took my $ anyway. Do not use them. They are full of **!!!! Crooked as they come and no talking to them...

My conversation with Kim was most helpful. She was very responsive and offered suggestions, information and offered to send me an additional policy booklet to keep in my car. I have not had the opportunity to file a claim but now know what is required.

I had the warranty that came with my Porsche SUV and because I have an expensive car, I needed to extend the warranty. Someone from CarShield called over the telephone. He was very knowledgeable and thorough in terms of explaining all of the options that I had in regard to coverage. The price was negotiable and we went back and forth and came to an agreement. It was a price that was within my budget and I purchased it.

It's good to have good coverage on your vehicles when you go places and trips when you even drive your vehicles. Thank you for the services for supplying my coverages for my truck. The services was excellent and outstanding to have.

After the warranty ran out on my vehicle, I thought it would be a good idea to get another service contract. CarShield sent me a mailer and I reached out to them, asked some clarifications on what was covered and what was not covered and they were pretty helpful. They also gave me a good price, so I went with it. I already filed a total of two claims and the dealer dealt directly with them. I did not get involved. But I recall one time, the dealer wanted some repairs done on my car and had contacted CarShield’s adjuster to come and do an inspection. The gentleman at the dealership said that they were very easy to work with and he was quite impressed because, in the past, he has worked with other companies and hasn't had as pleasant an experience.

When I received the paperwork from CarShield it said that they would cover everything. But when I spoke with the mechanics they said it was baloney and that CarShield only covers the big stuff. They’re supposed to be more clear. What I receive from the company is supposed to be, point by point, what is covered. I need the information because whatever I pay is supposed to be covered by this company. I don’t know why there are not so many mechanics who respect this coverage or they don’t know how to deal with it. Plus, the mechanics differentiate how to operate the service. Even when I go to the dealer, they are not happy. Nothing is covered and I would have to pay something or go to the other.

I cancelled my service. Salesperson actually wouldn't take no for an answer when I told him I could not give them my credit card while driving, he said to go ahead and do it lots of people do! When I called to cancel because of awful reviews, he tried to actually get me to buy warranty even though the other car bought has dealer warranty. Argued and argued and argued with me about canceling and was very condescending and rude.

I bought a car that had about 119,000 miles on it. It’s a Volvo so there are quite a bit of a $400 to $600 repairs here and there. The world found out that I bought a car and my mailbox was overloaded with third-party warranty company invites. They all seemed to offer the same thing. I chose one and went with CarShield. The people there were kind and got me into the system quickly.

We had issues with repairs before and I have actually two policies with CarShield right now on both our vehicles. We’ve been with CarShield for a while. We purchased a new policy around January last When filing claims, I just go to the dealer and he would take care of it for me. Also, the protection specialists were pretty good. However, I wish the cost was less. Based on my policies, they were around $3,000 a piece and this one is a repurchase of a policy that gets to 100,000 and the other was additional purchase from when I had bought that policy with the 2005.

Jeff was most pleasant to speak with. He is informative and helpful. Having him administer our account makes us fortunate. If all customers receive this type of attention, the employees of CarShield are well trained. Thanks again and kudos to Jeff.

CarShield was very helpful in my time of need. The information I needed was given to me in a very professional way and all the information was communicated to me in a very polite manner. I appreciate the CarShield company and I am glad I have them.

CarShield’s customer service was a lot better than other warranty providers including the last warranty people that I dealt with, so I decided to purchase from them when I needed it. Their vehicle specialists explained the warranty to me a lot better and they had answers to whatever questions I had. To get approved for a claim, I call them and they tell me what I need to do. They tell me to take it to the dealership, and the dealership will contact them after the dealership does what they need to do. I did what I was told and everything was taken care of.

I planned on keeping my vehicle and I had low mileage on it so I decided to purchase a service contract for it from CarShield. Since getting the service contract all my interactions with my certified vehicle protection specialist have gone smoothly. I submitted a claim for the car about 3 times and it was covered. But when I took my electrical problem up there with them they figured out a way to not cover the repair.

When interacting with CarShield, I had overall a good experience. Every time I was on the phone with them, they were very polite and friendly. Unfortunately, due to financial reasons, I had to cancel my contract. Even when canceling, they were friendly, although a little pushy on trying to get me to stay. As soon as they realized I was intent on canceling however, they were very helpful in instructing me on how to do so. My car ran into no issues during the term of my contract, so I cannot comment on the process of filing a claim. My only issue with coverage is it does not cover leaky gaskets.

So I saw the commercial for this on TV, and thought it might be good for my daughter who lives in CA. Went online and filled out the questioner only looking for a quote and was almost immediately contacted by sales. After a brief conversation was switched over to a coverage specialist (Kevin). I couldn't give him the exact mileage cause she's in CA and I'm in MD. Looking for only a quote only on a 2007 Nissan Sentra and the commercial says 20 years or newer. Kevin said to me that due to the age of the car if I didn't purchase coverage by the end of the call they might not be able to get coverage. Told him, "Ok thanks. I'll try something else." While I was hanging I could hear him say, "But don't you want your quotes?". What a piss poor way to try to get business.

I'm not happy with the dealer from CarShield because they worked on my brakes and they’re not functioning that well. I took the car twice and CarShield never really fixed the problem. Right now, I’m thinking of an independent mechanic. Even so, CarShield helped me out with everything. They're perfect but when it comes to the service, they're not good. They did a poor job on the vehicle.

Samantha has been great to me for sure. All the other ones I talked to were helpful as well. They have been very helpful and I Highly recommended them!! I bought an additional coverage for my truck and I was so glad I did. My transmission went out on New Year's Day and They are taking good care of me.

I needed to cancel because it turns out we still had a couple of years left on our original service warranty that we had forgotten about. They were gracious and speedy in getting my refund processed. We will come back to them when we need a new warranty. Thank you.

Very pleased with service. Troy made this very easy. The price was a lot cheaper than I thought it would be. Glad I called to check on prices. Added both of my trucks to be covered. I will now be better prepared if one of the trucks break down and know how much I will be paying. Mine is $100.00 deductible better than what it could be. $100.00's instead of $1000.00's. I would recommend. If you do not have coverage go with CarShield.

Kody of Carnegie, PA summed it up. Wanted a quote, got passed around and price lowered. Then lowered again. Since I wouldn't pay the fee to start contract right then they didn't send any information. They called me on 12/22 or 12/23 after I inquired about a quote online. I told the first guy I would not give him a yes or no as he went through the script. I thought the second guy understood that right up until he asked how would I be paying for the fee today so he could put my contract in the mail. Then you get to start all over saying, "No, No, No."

2008 Mercedes - The items wrong with vehicle were not covered by warranty. Samantha was so helpful in making adjustment for me! I have 2 warranties on separate cars & am glad that I do! I would definitely recommend CarSheild to others. The experience was more than I would have expected. My day is much better now!

December 29, 2017. Worse company ever CarShield!!! This company is a fraud and they tell you lies and misleading, and misrepresentation of their product. They tell you certain parts are covered but then when one of these "Supposedly" parts need repair they deny your claim. Then they tell you that they will call you back, the next day then they don't, just more lies. Stay away from CarShield and America Auto Shield and America Banker. They just try and pass the buck!! These companies are fraud!!!! Beware. Do not buy warranty from these companies, find someone else!!!

I saw an advertisement for CarShield on tv and I thought it would be a great service for my family. However, the representative and his managers oversold me. I told them I was very interested in the services, however, I wanted the contract emailed to me before making the initial payment. Instead the sales rep transferred me to his manager who continued to insist that I give him my credit card number. After 15 minutes I just hung up the phone because the sales manager was no longer listening to me. I was really looking forward to the service, however, after my experience, I'm no longer interested.

Very polite and helpful, right to reason of call, act quickly and accurate. I recommend CarShield. If there is problem and need help they help you quickly with no hesitation. Great place to do business, I recommend them to all that needs good car coverage.

CarShield did me wrong a couple of months ago. We called them to file the claim then they took the car and left it for later. When I went to receive the car back, the guy there at the office said that they waited for a few days. They put a used transmission in my car and I didn’t like it. They should have put a new one in there. When I get an extended warranty on my vehicle and something goes wrong, I want it to be paid back. I’m very unsatisfied with them.

I can make this short and to the point. I was told that my contract would cover the engine, transmission & drivetrain & electrical. I have a 4 wheel drive Suburban. CarShield refused to cover any type of sensor (electrical). They refused to cover my transfer case (a lubricated part). When agreed to the contract, I was told that the only maintenance that was required for me to keep a record of was my oil changes. Once my claim was filed, I was told that I have to keep and have a maintenance record for everything. If I couldn't show proof of it, they won't cover it. The transfer case was inspected but no service was done to it. Nowadays, all vehicles run by computer. Sensors are critical to the function of a engine. It's part of the electrical system in all vehicles. CarShield won't cover anything. They will conveniently find a reason NOT to cover your vehicle.

Like most people, I like to get multiple quotes before making a decision. I contacted CarShield and told them that I am comparing coverages and prices. Instead of understanding this request, they kept putting different people on the line to explain how I was getting the best deal and that it doesn't matter what the other companies say. In the end, the salesman got frustrated and just said "ok bye" because I told him repeatedly that I needed to discuss the payments and coverage with my other half. They also did not email me the quote they had discussed over the phone. MY ADVICE: If you go through them do not accept the first price they mention because they dropped the price for my coverage at least three times. I will be doing business with Endurance based solely upon their actions on the phone.

I am a Senior Citizen and was getting ready to take lady friends on a road trip. I wanted my car to be in tip-top shape and I was unable to detail my car myself. I googled for an on-site detailer. From the list I was shown, I chose Car Shield because of the detail of services provided and the price. I called and made an appointment that fit my schedule. The detailer showed-up at the appointment time, did the job, asked for my approval, and I pointed out two weired interior places that needed attention. He cleaned them and did not appear disgusted. I was pleased with the service and would call them again.

My mother mistakenly took the bait from this company. She has a nearly brand new vehicle and it's under full warranty. When I called to cancel it on her behalf I was given this song and dance of the warranty on her car started when it was built and that the extended warranty she purchased FROM NISSAN was backed by third parties that looked out for the dealers, not the consumer.

I have a friend who uses CarShield and a BMW that I don’t want to have to fix. The maintenance fee on it was very expensive so I figured it would be better for me to secure CarShield for that. Their reps were very helpful and precise about what would be covered. They sent me a written agreement that I could look over which was cool and acceptable to me. I used them once months ago when I needed a tow and I was pleased with the service. My starter wasn’t working, so CarShield got a tow truck to me, but I should have read my contract to see that it was limited on the amount of miles. However, they replaced the part, I paid my deductible and I was fine. I would continue to be their customer and I'd recommend them to a friend.

Representative was very nice and polite! I wished every rep made me feel the same way! She took time to listen to my concern about my car and I felt that she helped me a lot during the phone conversation.

When I bought my 2011 Buick Enclave, I thought that getting a warranty would be a good investment because I couldn't predict the repairs and I wanted that extra protection if I ever needed it. I thought the CarShield warranty was a good deal so I got one. Their people were very professional and treated me very well. When I filed a claim for the suspension and steering of my car, it was also easy because I went to my Buick dealership and they helped me a lot. It was a smooth sail and I got great service from them. CarShield is awesome and I had nothing but success with them. I would also recommend them in a heartbeat. People would be crazy if they don’t have CarShield. After talking about the plan with their reps, people would probably run and hurry up to fill out that form.

Valecina and Geraine gave very good customer service about program coverage. It was so to have some take the time and explain how the coverage works and who I can chose for service. He said AAA shop are not a problem if chose them for service. And my deductible is paid when service work is done.

Once again thanks for your professional help in assisting me in getting coverage for my vehicle and one that fits my budget. My mind is at ease and happy holidays to all the CarShield staff and their families. Thank you.

She Answered my questions and was friendly. I forgot payment since I was sick and forgot that I had the card account I used replaced. I don't want policy cancelled. I like the fact that I will be covered in case anything happens. Would get it again if I got another car.

I have seen the bad reviews and seen the responses from CarShield, but no real action. The usual thing you would see from a politician... "We have read your concerns, we do not take these matters lightly, we are looking into it." But I don't see any follow up or real action from CarShield where they have taken any action other than to... "look into the matter." Looking for something like, "Dear Ana, after investigating the matter we have taken the following actions... retraining or terminating the individual. We have followed up with the outside agency and the following actions have been taken..." I was thinking about signing up myself, but I don't see any real follow through actions with a customer's concerns.

I'm Happy with all the information that the agent told me and I will recommend to my friends and family, all the people that I spoke was so nice and very objective on my questions. Have a wonderful future in business. Thank you.

I’m quite satisfied with my experience with CarShield. I’ve spoken to one salesman a few years ago and he gave me the information about the program and I went along with it. I got the auto warranty so that if something was wrong, we can get it fixed. I’ve used it once and they were quite helpful. I went to the BMW company, and they checked everything. I told the dealer that I have this warranty and they called, then CarShield covered it.

Ran into an issue and needed to push my payment till the 15th. Thank you so much for helping me. Had to choose to pay car insurance or you and I. Was able to have my payment to come out next week. Thank you again. The agent was very friendly and helpful...

Just not good match at this time. Will revisit in the future. I will revisit in the future. Pleasant rep to speak with. Overall good concept and don't pay interest. Wish I had known about you in the past before all of the problems happened. Look forward to speaking with you down the road.

Called to get information on my contract with you and asked for a copy of the policy. My representative was VERY helpful. A copy of the policy was going to be emailed to me right away. As the pick-up becomes older, I suspect we will be using this insurance.

I called today to cancel the services and was convinced by the representative of how important the service was. I decided to continue with the service due to the fact that it is well-worth the money. I am happy that I made that initial call to start the service and will continue to keep it.

We could not have had a better consultation with any other insurer. The agent was patient, courteous, and professional. He left no stone unturned and answered every question with clarity. The coverage is actually phenomenal. The experience was fantastic and could not have been at a higher level of satisfaction.

CarShield is a excellent place to buy warranty coverage. I have their premium package very happy with the results. I have a 2015 2500 Silverado. Had one issue with it already. The only thing came out of my pocket was $100 for the deductible. I Have another issue with my truck right now and they're on top of it. Can't be more happier with this coverage. Thanks CarShield for the great service and response.

Very helpful and understanding. The customer service representative was very helpful, polite and did everything he could to help me out with my financial situation. Thank you guys very much at CarShield customer service. I could no longer afford my monthly payments and the customer service representative adjusted my payment options to make everything easier and more affordable for my needs.

My car is an '08 and it had 20,000 miles on it. I wanted to buy an auto warranty for it but I thought I couldn't get one because it's too old, then CarShield called me. I talked to a supervisor and he was awesome. They were great and not pushy. After I beat them down for a while, it took about an hour to purchase the warranty. I've already made a claim and they took care of everything, which was really nice. I was a hundred percent satisfied. CarShield is great and a good company. I'm recommending them to my parents.

After getting a hold of a rep, they were able to confirm the original cancellation in their notes, and it looked like the original rep I'd cancelled with wrote a notation about cancelling but forgot to actually cancel the account. After seeing the error, they quickly agreed to refund every penny they'd charged me, from the down payment to the monthly fees, which was nice and unexpected. They didn't even put a fight, just offered right off the bat. So that was much appreciated.

We keep our van in good shape and we just want to make sure nothing goes wrong with it. And if we couldn’t afford all those wants we thought that an auto warranty would help out. CarShield was rated high based on the ratings and responses that people give. However it's not as well as I thought it would be but it's still a good company. I had taken it up in and got it worked on. And when I first got the policy, the guy told me that I had 24 hours to come out, which upon those 24 to 48 hours weren’t such a big deal. But when I took my van to the auto repair was when I found out I wasn’t allowed to take my van out of the shop because they said that CarShield wouldn't allow me to take it out of the shop until everything was done.

They kept harassing me to put warranty on my vehicle. I go to the dealer because a part was messed up and come to find out CarShield didn’t cover that part. I started paying them from February and never used it... I asked them to terminate my contract because it didn’t cover that part... They terminated my contract but only reimburse me 150$ from the almost 1000$ I paid since February... I feel like I got robbed.

I had a pleasant experience, with your CarShield representative. Keep up the good work???? Very caring and politeness, makes me glad I'm with CarShield. CarShield forgot to send me my contract, and I been praying on my account for a while now, the representative had apologize for not sending me my account number, and my contract. I appreciate that she apologized, even though it wasn't even her fault, it was another representative shortcoming. Bravo to her, people they flowers while they can see it!! Have a happy day????

I called to cancel my account and instead of them understanding that I was calling to cancel because of hardships he sent me around in circles. I wasted my whole lunch break arguing with him over cancelling my services only to be told that I have to write this whole letter out telling them why when I already told them over the phone. It's a hassle and when I asked for a manager he refused. If I could get my refund I totally would so I would not want that experience again. Irritating and time consuming. I could understand offering me a deal at first but he wasted 30 mins before that. It was ridiculous.

The first time I took my Chevrolet Impala 2011 in, the auto warranty policy says all my electrical parts were going to be covered but that didn’t include my motor for my car seat so that had to come out of my pocket. And I consider that as part electrical problem because it’s an electrical motor. But CarShield said they don't cover that. Then my electrical lock went out and they didn’t cover a certain piece of the component for my electrical lock. That's part electrical as far as I can say. And then my head gasket blew and they said because the contract states that another lubricant part has to go out for the head gasket to be covered, they won't cover it either.

I used CarShield once when my air condition compressor broke. It came in handy because it was $1,000. It took longer for the dealership to get the part, but everything else went well. I've told several people that CarShield is definitely something to look into. If you're looking for an extension on your warranty that pretty much covers bumper to bumper with very few exclusions, try CarShield.

I decided to keep my service. I have a good plan and I will need it through the years. I would if the time permits me to tell someone of this company to have a warranty. I hope to keep my service as long as I can and if I can get a different vehicle. I will find out when it happens.

I was really unhappy with what I was being told now as opposed to what I had been told when purchasing the coverage. Cody was able to come up with a solution to the problem which satisfied me as well as the contract. I really think he cared about me as a customer.

I have owned my vehicle for eleven years. This extended warranty is of value due to the age of my car. The coverage of parts is also good. The only thing that I don't like, which is not the fault of CarShield, is that car dealers charge so much for labor. Because of dealers' high labor, I pay a lot more than the $100.00 deductible. I would recommend CarShield.

Customer service rep Desiree ** was very helpful by help me get an affordable payment, she was understandable about my situation of my finances. I would recommend anybody who wants coverage to call CarShield. Also she was helpful in understand my payments option. Thank you.

They did a good job (Wind Shield Repair). They are fast a responsible plus friendly, kind. When I got my windshield replace they were honest and fair on prices. They call to make sure that you are satisfied with your service plus remind you that your warranty is still valid and, "Are you having any issue. If so please come in and lets us help you". I like that. Most places just don't care but they do.

Champion Auto is a great company. They did a wonderful job with repairing my 2008 BMW 328i. My car ran hot and found I needed a electric water pump and all the other components that goes out. I was informed of what was wrong with my car, they call me while fixing my giving me a timeline of what time I could pick up my car. I have already recommend them to other people I know. I just wish that the warranty company could have paid more with helping me but I am thankful for having CarShield. Thank you all for your support. And thank you Champion Auto.

I bought an extended warranty from CarShield. Yes their Sales tactics are high pressure. The warranty coverage was provided by a third party, Interstate National Dealer Services. INDS will go out of their way to find a way to deny coverage. The contract has an A to U list of exclusions, and they will find a way to deny your claim from their endless list of exclusions. The most common gotcha, is the part is a covered part but it didn't fail. It's "wear and tear" and “we don't cover that”. You know they will not go over the 12 page contract in the sales call.

CarShield came in the mail and I ended up getting a good deal with them. CarShield started out real high and I said, “No, thanks.” And then they kept working until it was something I could afford. The warranty worked good. I had used it on my truck when the front axle seals went out. It took a couple days for the adjuster to get here and bless it. The dealership said it’s broke so they had somebody come and say, “Yeah, it’s broke.” The truck was down for about four or five days but, other than that, it was no big deal. The dealership called and handled everything for me. I didn’t have to do anything but show them the policy and other stuff. They had the part overnighted, and the truck was back on the road and going a day or two later. I hope I don’t have to use the warranty again but it’s nice to have it if I need it. I got the extended warranty for the last two trucks I’ve had and they've paid off in the long run.

Mike ** was my rep and he was quite helpful and will recommend my friends and family to y'all. I felt important and I am very satisfied with your company and product, I sure hope I never have to use this warranty but if necessary I am confident I will receive excellent customer service.

I called CarShield to see what it was about and to check out the payments. When I was trying to decline the offer I was harassed. The payment processing specialist was being condescending and insulting about my time and money. I had to verbally tell him that I was getting frustrated and that I was tired of his assumptions and that I was about to hang up on him. EVEN AFTER THAT, he still continued to speak down to me and harass me. He obviously cares more about making a sale than about actual customer satisfaction. All I wanted to know is if I would be able to call back when my financial situation changed, but after this encounter I wouldn't even call back if it did.

Representative was very polite and helpful. I️ could not afford the first two quotes that was given. 1 rep continued to ask relevant questions which resulted in an amount that I️ could work with as a deposit and monthly payment.

Pre-Existing Conditions are not covered until 30 days have passed according to your company's policies which she informed me over the phone. I am looking forward to the next call which might happen in a couple of months. I am taking my car to the Ford Dealership this time.

I have no questions. It was thoroughly explain to me your word by word. This gentleman took his time to make sure I fully understood the policy completely and what I was getting into, the cost, the forecast, the payments, the down payments. Very satisfied with the experience.

I was very pleased with the customer service person that helped me with understanding how important it is to have extended warranty coverage for my car in the upcoming future and to take out the worries that it will be taken care of. Thank you CarShield.

Great Customer service. He did a good job explaining my coverage. He made me feel Confident in my purchase. I will definitely recommend y'all to friends, family and coworkers. I feel good knowing I have coverage on my car & don't have to come out of pocket.

I called this morning trying to get some information on my new vehicle. At first everything was fine with the call but all started wrong when I said I was gonna wait and get back later on. They went far harassing telling me that I have to get a package insisting being very pushy. When I said no, they just hang up without saying thanks (I said, "Thanks for your time.") or without telling anything. He sounded upset because he didn't sell. You guys need to be courteous no matter if people buy it or not.

CarShield called and told me that my warranty was done and they asked if I wanted to renew it. I did and they gave me a better payment. They made the payment how easy it was and not expensive because I try to avoid spending and they explained everything well. Once, my car was checked out and I needed a part for my car, their customer service helped me out. They told me it was going to be expensive but they would cover it so I was grateful for that. It was great having CarShield and I hope I keep having an insurance. It's easy to work with them and I would recommend them.

From the initial contact with CarShield to the last contact earlier today, the experience has been excellent. ALL questions are answered promptly and with knowledgeable insight. The customer service is courteous and friendly without the feeling false or forced. I feel the coverage and term is very affordable and adequate for my needs.

I know that paying for repairs on vehicles is expensive so I decided to get an auto-warranty. CarShield gave me a call and they were a little pushy on trying to get me to take the sale but other than that, it was good. The rep I spoke to also did a good job. We had some repairs done about two or three months ago. We took the vehicle to the place where it would be repaired and they did all the calls to make the claim. The coverage has been good and it paid for the repairs. We already had three repairs done on it and it was over $3,000. That's what the policy is so it covered itself. I'm satisfied with CarShield.

Fast and quick service. Amy ** recommended a $300 savings for paying everything up front which I did immediately. Thank you Glenn ** for finding this company for me. All the way through my experience has been positive, from the sales person with whom I had my initial contact to the last person who took my final payment.

I have a 2008 car with 97,000 miles on it and it sounded good to have the protection in case something went wrong with it. Six months ago, I had one experience with the transmission on my car and I wasn't really too satisfied with it. I thought they should put new parts in the car instead of going to another junkyard and getting parts to put on it. They didn't even try to find a brand new part and they told me that was the way it's going to be. I tried to tell them that I'm old and I live here in Pueblo but go back to Kansas. What am I supposed to do when it breaks down in the middle of nowhere because they fixed it with junk?

Great experience, fast and efficient customer service. I called and did not wait a long time before to be taken care of. Also very nice and helpful people. My agent was fast to respond, and help me out in each and every steps. She put me on a less than two minutes hold and fixed my issue right away.

I have an older (2007) car, so I decided to acquire an auto warranty. I saw CarShield’s advertisement, so I went with them. While I had a reasonably pleasant experience with their vehicle specialist, I was not happy with the one service that was done because of the procedures. It took CarShield a long time to get anything worked out. It also took their representative a long time to make it to the car dealership. In turn, it took CarShield a long time to get the car repair okayed.

My warranty with the dealership had ended and CarShield contacted and got a hold of me. And since I've had the extended warranty, I've had a good experience every time I dealt with them. We had to take my AC converter into a dealership for a claim and they already had a rental waiting for us. Everything was smooth and it was a quick process, and I had my car back in a couple of days.

Tried to get CarShield on an NV200 Nissan that I own. My van has only two seats. It is my personal vehicle. I do get mileage from my company when I use it for business. CarShield is profiling me as if I am a taxi cab and they will not give me a quote. I think I am being discriminated against.

I needed a lower payment due to life changes and being laid off. I received that without asking. Thank you. I wanted to cancel even though I need coverage for my car, lowering my payment really helps out. Thank you. I will definitely refer this company to others.

I thank David for being one of the best customer service men around. You are what made me decide to stick with you guys. Not only did you go above and beyond for me, you kept informed on the progress even when there wasn't any. He's a man of his word.

My 2012 Cadillac was a brand new car. However, it was on a lease when I got it at the beginning. So I decided to get the extra extended warranty. I find it very valuable to have an extended auto warranty policy for peace of mind in case something happens, especially for me, who got the car on lease for three years and then buying it for four more years. I got offers from CarShield and my experience with their salespeople was good. When filing a claim, I go to the dealership and tell them what's wrong with my car, and then they contact CarShield for me. Although there have been a couple of issues with CarShield, everything has been pretty good for the most part.

The whole process was simple and easy and I'm glad my car is covered again. I kept seeing commercials on TV and decided it would be a good idea to give these guys a call. The representative I spoke with was very knowledgeable and I will definitely use CarShield again.

Very helpful answering all the questions I had, even sent me a copy of my contract VIA email so I knew my coverages. I will recommend CarShield to everybody. I have had no problems getting repairs covered at all with my car warranty with CarShield. Having the warranty is a peace of mind knowing I will not have huge repair costs at all.

I bought a used car and I didn't realize that I didn't have a warranty. My son told me about CarShield and I tried them out. Everybody at CarShield was nice and the service was prompt. I had an incident, so I filed a claim with them and I was pleased with the service. Everything has been really good and I have recommended CarShield to someone at the senior center that I go to.

I was only a member for 2 days. But the size of the impression they made on me in that time frame I will never forget. BYRON was the man and he pulled out all the stops for me. Made me feel so comfortable, and welcomed and walked me through my purchase. When I'm in need of some addition coverage I will be most definitely coming back to CarShield. Blessings to all of your customer service staff.

My credit wasn't good enough to get an extended warranty for my vehicle so I waited like a month after I got the vehicle and then I got CarShield. I never had any problem with them. When the car's warranty had a conflict with the shop I had them call the dealership that was giving me problems with it and they helped me out a lot. It was a really good warranty company. Everybody should have an extended warranty because it saves you a lot of money.

Do not buy this insurance. The Claims department not only are slow, but the people in the Claims department are both rude and belligerent. My car has been broken down for over two weeks now and CarShield still has not approved the work.

My mom received an urgent letter from them as well as phone calls stating that she needs to extend her coverage on her vehicle. Bottom line, she didn't know of this company and had any ideas how they got her address or number. She finally called to see what was going on after they continually harassed her and the rep was very pushy after she stated numerous times she wasn't interested because she was on a fixed income. I then had to take the phone because my elderly mom was getting upset, he then had the nerve to ask me why don't I pay it for her! That right there told me this company was out of getting money and was a complete SCAM! What kind of company tries to push people into committing to something they've stated that can't afford right now. I'm reporting this company ASAP!!

I just called to request replacement cards. Luke was very kind, very helpful, very resourceful. He answered all of my questions and provided more avenues for me to Venture off into. He was kind, thoughtful, very helpful. I will recommend this company as soon as I find out how well the card is accepted.

Customer service was very cordial and attentive... They followed up to see if I was satisfied with my warranty plan. They also asked questions to get feedback on how they could better serve their customers in the future... I will highly recommend CarShield to my family and friends...

I didn’t want to pay the full price for repair work when my car breaks and having an extended auto insurance policy is definitely helpful, so I decided to get an auto warranty and my mechanic recommended that I use CarShield. I started using them with my first Mercedes eight years ago. The payment for the auto warranty was a little expensive, but it was cheaper than what it would cost if I had to repair the car. The reps were very helpful. They called and asked me to renew the warranty for my car, but I had gotten rid of that car, so I told them that I had already sold it and to transfer my warranty over to my new car, and they did. Usually, I hand the warranty book to my mechanic and he handles it from there. He has filed a claim for me with CarShield. So far, everything has been good with them, but it would be better if they would give me a better monthly rate.

When I took my car in for the 60,000 mile check, I had no idea I had several major problems... It seemed to be running great. The dealer called me with an estimate of several thousand dollars, and then I told him I had CarShield. After our $100 deductible, we paid less than a 1/3 of the original estimate. Love the coverage and the security of knowing exactly what CarShield will get fixed!

Back in Sept my transmission went out on my Ford Taurus and I had to get it rebuilt. CarShield paid for all of it with no hassles and no questions. I was skeptical at first, but after this incident I am feeling totally secure with my vehicle. Thanks CarShield because if you were not there I would of been out of business.

I took my car in to fix my window squirts and my covered it. It happened to be the pump and was replaced. Glad you guys could help out. Very recommended to my friends. Thank you for hooking me up with this warranty on my car.

Traction control was going off, and loss of power. I went to dealership close to me. They unplugged the sensor that talks to mechanic, then my cruise. Went to dealership I purchased the car from and they changed a sensor. No problems so far, and my cruise control is back.

This company is the best to have. They will work with you to help get your car cover. If you are on disable they will help you out to get it cover. I like that most company won't help people on disable but this one will. Thank you very much. I am sorry this happened to me. But the Lord Bless me I am here today But I am Blind.

New Car Coverage - Chris ** was awesome. I was unsure what it was. He explained everything to me and again to my husband so we knew what I was signing up for. He deserves 5 stars after having to deal with me. He went the extra mile for me. Thanks.

CarShield and their administrator, United Car Care went out of their way to deny my claim. Initially, their salesman indicated that as long as there were no claims during the "Waiting Period", the vehicle was covered. My claim was after the "Waiting Period" had passed. They denied my claimed based on two issues. It was a preexisting condition and an aftermarket oil filter was on the vehicle. My response: They issued their policy on a 12 year old vehicle that had 133,500 miles, shouldn't they expect issues due to previous wear and tear? I was also able to produce a receipt for an oil change and with previously mentioned filter by an ASE certified mechanic within 700 miles of the breakdown. This certified mechanic is part of an auto group which contains a Ford Dealership (the covered vehicle was a Ford) and according to the contract I was to maintain my vehicle according to the vehicle manufacturer.

CarSheild has been great. Great service on time with service. I couldn't ask for better protection for my vehicle. Been with them since 2014. They are wonderful. Would recommend to all my friends. Great company. Great people staff. Love my policy.

Really good experience while enrolling with the service. Got “new car coverage” on my 2015 BMW that has a rebuilt title. Everything was noted and confirmed and now I have peace of mind for the next 6 years. I hope I don’t need to file a claim ever, but if it’s needed now I know that I’m on the safe side.

The dealer dealt with CarShield for the air conditioning on my car and they took care of everything. I had no difficulty getting involved with anything. It took a little while for them to respond, but they did. And the main thing was that I got my car fixed.

I received great customer service for extended warranty on my car. During my phone call. I was not on hold too long. A representative helped me right away. Asked me the necessary questions in what I wanted to do with my vehicle. Answered all my questions as well to get a better understanding of all warranties that will be covered. This is a great service to me. Also greeted and thanked me for being in the military as well. Job well job!!

It was easy to make payments with CarShield. They just took it out of my bank account every month. Then I had an engine failure and had to do an engine replacement. A procedure that should've taken three or four days took over a month. It was really slow and very methodical. They shipped the wrong engine on two different occasions so they had to be shipped back and I was without a vehicle for an entire month during this process.

It is very good. The manager was very helpful with me. He is very good. Thank you Matt for your help. I now understand that CarShield are a good company and will recommend them to all who need such coverage for their cars. Thank you one more time for such services.

I got this Warranty extension to cover my 2004 Chevy Silverado; the ads make it a point to have Mike Ditka & their non-celebrity salespersons claim they cover sensors. Nope, not so much, unless YOU "UPGRADE". My FIRST call to them, for knock sensors, I'm informed they're "not covered under (my) plan". Therefore, as a widowed, disabled USMC veteran on a fixed income, I have to pay NINE HUNDRED ELEVEN PLUS DOLLARS; this is AFTER several months of getting "dinged" for $134.00+/mo. When I questioned this via phone, their "representatives" seem to feel their job is to make THEIR UPSET CUSTOMERS feel stupid. Thanks a lot, CarShield - rest assured, I WON'T be recommending your pathetic "service".

Replying to post phone call email. It was nice to get a phone call from someone who had reviewed my file completely. I usually have a CSR who wants to talk about the 2013 Outlander I traded in on my 2016 Outlander that I switched the coverage to. I have had several callers who made that mistake.

During my phone call, I wanted to cancel my warranty due to my hardship. The lady on the phone was so helpful and so great in assisting me in every way. At this point, I have changed my mind not to cancel my warranty.

My first claim was for a transmission repair. It was handled in a very good way. I am so happy with the service. I will be happy to refer all of my friends. In addition to that, the work was done in a timely manner. Thank you.

Signing up with CarShield wasn't hard. I called them on the phone and told them what I wanted. I added another car for someone else and they set up my payment plans and it's been working great ever since. When I had a transmission issue, I didn't do anything but tell Nissan who I had the service contract with and they called in the claim. The process was very easy and CarShield did a good job for my car.

My agent Richard was informative and patient. He took the time to explain to me thoroughly the details of the plan that I selected. I was also provided with a confirmation # and a link to the app was provided via email. The young lady that took the initial call was very pleasant as well.

As a first time caller, Ms. Jennifer ** is a credit to the organization. While I was just seeking information, Her calm, deliberate manner in assisting me, and her knowledge of the policies and procedures deserves high praise and recognition. Thank you Ms. **!!!

Car dealership called your company with the what needed to be repaired. And obviously was under warranty and the next phone call I received was that the repair was OK and under warranty. There was no hassle and it was the easiest thing. Next that I knew it was done and course and he only the deductible.

My other auto warranty ran out and I had just finished paying for it at the bank. I had moved up and I’m in North Carolina, and I wanted to get a warranty on my car ‘cause it wasn’t under any warranty. We had the car towed to the dealer one time and CarShield immediately approved the new starter and guided me into the car. It was great and life-saving. There’s no way I could’ve paid $1200 to $1500 myself. CarShield was excellent, and the dealership said that they have never had a company that was as sufficient and good as they were. The guy at the dealership was praising them endlessly. Plus, CarShield's customer service team was very nice.

We had to get an A/C motor replaced on a 2012 Kia Soul. We paid our deductible and warranty covered the rest with no issues. I want to be clear that the 5 stars is for the warranty not for the dealership's service.

The service I received on this call was good. I only wish CarShield would have waived the processing fee for this transaction. The requirement to update this data was unavoidable. Nevertheless, I was still charged a processing fee. Thanks.

We straightened everything out with just one phone call. They were very courteous and helpful. They stayed on the phone with me until we had everything straightened out. Thank you so very much with all your help and helpfulness. If anyone asks us we will be sure to definitely recommend this coverage on their vehicle. Again, thank you.

I avoided this insurance as my Saturn Vue is 13 years old and was afraid of the cost, and possible limitations due to the age of my car. But, between Mike Ditka on the TV (does anyone NOT love the '85 Bears?) and Mark ** on the phone, I was SOLD. Thanks to all for a painless process.

Monthly rate lowered after to talking to Jeep salesman and their rates compared to your monthly withdrawal from my VISA. Your salesperson was pleasant and explained to me that my coverage would still be covered at the Jeep location by your company and it still covered all the mechanical components that it did before.

So far, it has been a satisfactory experience from CarShield. I purchased the warranty through the phone and the rep was very professional and has a good attitude. Everything went smoothly. I had filed one claim and it was taken care of. Having an extended auto insurance is worth it. I kept it after I had the transmission installed and I'm planning on keeping it until I get a new car. CarShield is doing a great job and I'd recommend them.

So far I have been more than pleased with my experience with Car Shield. I was given all the information I needed to make a decision when I signed up for the Warranty Program. I was treated with respect and I felt like the customer service people were genuinely interested in getting me the best protection for the best price. Now that I am having a problem which might need repair, I again feel like the person I spoke to respects my concerns and is working with me to get the repair done and keep my car running safely. So far, I am very impressed.

I've NEVER done business with this company, yet I have received mail from them, more than once, implying that I purchased coverage from them and warning me that I haven't called to activate my coverage! It also claims my warranty is expired, which is false, as I paid for the extended warranty when I bought my car! Additionally, the envelope claims it is "personal and confidential - open immediately" just to fool you into thinking it's actually important! This is deceptive and dishonest and even if I were looking for extended coverage on my car, I would never choose a company that resorts to shady business practices like this!

Very helpful interact mat. Won't know if was worth it. Hopefully I'll never need to use the coverage. I am thankful for having a helpful company to help cover me. And hopefully I never need to call for something that I didn't plan to replace. Anything that should not fail as we use it.

One of the cars I have is old. It's an expensive car and expensive to fix it. So, I got an extended auto warranty from CarShield and they were very, very reliable. Lexus dealt with them directly when I had a claim and there was no problem. I've recommended them to others.

I was dropping coverage on my daughter's car and adding coverage to my car. The customer service representative who handled my call was very professional and friendly. He made the process of transferring the extended coverage contract quick, easy and painless.

Just a little confused about my payment dropping. Don't get me wrong it's a big help. It help me to decide to cancel the other car warranty that I got. Don't know how I ended up with two but thank you very much.

DO NOT get this. They do not pay. You pay them all this money and when you need them they have loop holes so they do not have to pay for repairs. They will tell you that you have to authorize for the machine shop to tear down your engine so they can find out what is wrong with the engine and that they will pay but when it comes down to it you have to pay for it when they determined that the engine is not covered. So you out thousands of dollars for the tear down that you have to do and the payments you have to make every month. By the time you pay for all that you could of just bought a engine for that price. So be very careful. They will lie to you and make it sound like such a great deal but in the end you are the one getting the short end and they get all the money. They are a big rip off so be very careful

Allison was very helpful in determining that an earlier phone call was in error. All is well. She reviewed my account and found that the coverage - the Diamond package - was in force and told me that the expiration date was 8-24-2022.

A month ago the ac died in my car. Took car to my mechanic of 15 yrs; it was the compressor. He filed the claim with Carshield (Am. Auto Ins.) and ordered new compressor for car. We waited long time for Carshield to approve his repairing the car. Three weeks ago Carshield said they would not pay for new compressor, that I had to have used one installed!!! Relayed this to my mechanic; he doubts if used one will last. One month from filing claim, I am told used compressor was "ordered" but they could not tell me the exact arrival date. I am livid. No way this should have taken over a month before my car gets fixed; IT IS OVER 100 DEGREES OUTDOORS, AND I AM SUPPOSED TO DRIVE WITH NO AC??? FOR A MONTH???

The representative I spoke with was very helpful. What she didn't know she found out and was able to help. Customer service is really important and CarShield customer's service has been pretty helpful with coverage of the things I need covered with my vehicle.

I called to get some information in the operation of my coverage and was dealt with in a fast, professional and friendly way, getting my questions answered and the related information supplied. I was extremely happy with how I was treated.

The first time I ever tried to make a claim on a simple AC condenser replacement, it was denied. The rep on the inside clearly led the service writer to say what he wanted to hear so the claim would not be paid. The service writer said it was the strangest claim call he had ever done with a warranty company. I would run as fast as I can from this company. I work in the insurance business, and if I were to lead a customer that way I would lose my license.

Getting car safe for seasons and starting a business relationship with you ALL has brought me great honor and pleasure. Thanks CarShield for the valuable business relationship and Coverage. This car means a lot to me and family. People undermine this asset. For people you don't make those mistakes. Go and get it. Be the company we American$ need.

Greatest gratitude for the excellent customer service I received from 3 gentlemen. Their professionalism and fairness when pricing my extended car warranty is sincerely appreciated. I would recommend CarShield to my family and friends. Thank you, thank you, thank you!

I had comply with the contract and United Car Care of FL are giving me a hard time. Not until I call Better Business and have a attorney looking forward to this matter. They now approved the repair, will appreciate that no more of this disrespectful saying not accurate if they offer a product that I'm paying for. So when I need it I expect positive results and if I never need it so God bless all of us. That's all...

I sold my car and no longer need the service, but if I get another car, I will use CarShield and I will highly recommend this service to my friends and family. It was nice to have this service because it gave me peace of mind to know I was covered if there were any issues with the car that would cost a ton of money to fix.

We received a CarShield mailing indicating we had not activated our account and incorrectly stated the type/duration of our coverage. The agent took the time to understand the concern, referenced the same document and then addressed the concern by removing us from a mailing list we should have been removed from several years ago. Problems happen, it's what you do about them and this was handled very professionally. Thank you.

I was pleased until I sat at my computer tonight and had received today an offer for a $200 discount. I was offered a $40 discount... but $200 would have helped me out much better. I will be calling in the morning to question my discount.

CarShield was more affordable than the other auto warranty provider that the auto manufacturer had so we went with them. And we just have the direct withdrawal in making the payments for the warranty. We had a claim with them about a minor issue in our car and their process was very, very easy. My husband went to the dealer and the dealer took care of the claim. We hardly had to do anything.

My truck was getting old and the price of CarShield's warranty wasn't too bad at first, so I got one from them and they're taking the payment for that off my credit card. In my first and only claim with them so far, my truck was down and I had to put it in the shop, and CarShield took care of business. But my truck stayed in the shop a little bit longer than I thought it would stay there. I'm working seven days a week and it's a good thing that I had another truck. They got my truck fixed but I wish they could fix the customer’s vehicle a little bit faster and get it out before three or four weeks of staying in the shop. Other than that, I've had a good experience with CarShield. Their auto warranty is worth having and they do not cost me a bunch of money out of my pocket.

While searching for a warranty for a used vehicle I recently purchased, I decided to call CarShield after hearing Coach Ditka on tv and Chad Benson on the radio. Knowing celebrities are usually well compensated for endorsements I was very skeptical. I'm glad I did call Carshield! The personnel are very friendly and treat you like family! They are never "put out" by any questions you may have and answer them fast! They will also work out a comfortable payment plan and for the coverage provided, the price is very reasonable! I would highly recommend Carshield to anyone needing a warranty!

I had a great experience with CarShield. I would recommend them to my family and friends. I was skeptical at first even my friends thought that I had made a bad decision until CarShield step down and prove them wrong. I get great pleasure out of rubbing in their faces that they was wrong. Thanks CarSheild.

This is a good program but for the price for those on a fixed income it is too pricey. If the program could be of a lower price, I probably would give the program a better review for what it is worth.

Nina ** was very courteous and helpful. She deserves recognition for her help and knowledge of the services that the company provides. She is a great asset to the company. She placed me on hold but kept checking up with me and letting me know that it would just be a few more minutes. Thanks again Nina for your help!

I have successfully had a contract with this company for a previous vehicle. Payment plan was manageable and provided me with my goal of being able to drive my car (where I put on an excessive amount of miles for commuting for work) and be assured if any breakdown came along they would take care of the cost of the major repair. I did my part in making the payments as contracted and also kept the maintenance of my car up to good and recommended standard (nothing out of the ordinary)... This was successful for the first car I had and they took care of replace a transmission and also alternator.

Sent letter marked "IMPORTANT" and "Personal and Confidential Open Immediately" with no return address, in an effort into tricking me into thinking it was an important communication to get me to open it. Once I did, I realized it was spam/junk mail. I'm not sure how they got my address, but they are not affiliated with my auto dealer and I never requested a service contract. If they have shady marketing practices, I assume they also have shady service.

Purchased an extended warranty online 7/14 for a vehicle with 30 days to cancel. Called and canceled on 7/26/2017 with cancellation number **. Told a refund would be issued. No refund has been issued. Called back and was told to file a dispute with bank it would be faster. That is not right and I would like for you to issue a refund back to my debit card as the dispute process will take 120 days before I get my credit per the bank. Thank you.

Went to get coffee at a drive through. It was a rainy day (a Georgia monsoon kind of day). After grabbing my cup of Joe and about to ride off into the storm I notice my window wouldn't roll up. I raced in the monsoon to the car shop to get my window fixed. Car Shield advised me on what steps to take to make an efficient claim.

I had no problems and my experience was very customer friendly and polite. The representative also very polite and soft spoken. They worked with me because of my budget situation. I would recommend the company to family and friends. I can't say enough about CarShield.

Water Pump - Approved and repaired immediately. I had a car load of perishables so promptness was imperative. I really appreciate the quickness and price of contract. Thank you for all your help getting this resolved. Also the payment structure allowed me to have this service.

Great plan but had another policy to cover repair cost from dealership. Staff was friendly and very helpful to me and my son. Would recommend them to family and friend in need of coverage. Best plans around. Keep up the great work and support to your customers.

The customer service of this company does not help at all. Call to cancel the policy and I did not want to cancel it. I had to close my bank account. Why not get the cancellation over the phone. I also did not get a refund, either. What they have done with me is a scam. Anyone ever sent me the policy. The only way I knew about them is when they sent me the notice of cancellation. Because they could not get the money out of the account that closed. Horrible my experience. I still send them messages by email and they never answered me either. If you do not want headaches, stay away from this company. Another thing they never told me that they sell third party policies.

I have a German car and it's a very complicated and expensive car. My friend was paying CarShield about $150 for his car, and it wasn't bad at all so I went for it. The payment comes out directly from my account, so I never made a late payment. At first the payments were pretty high, I told them that I knew some people who got the same policy for cheaper price and they worked with me on that. CarShield did cover me but it took a long time for them to do so. It lasted over two months and they didn't provide me with rental service. It was a hassle for them to pay for the whole thing. They expected me to pay out of my pocket and then they said they would reimburse me. But I told them that I don't trust them.

CarShield was suggested by the dealership that I bought the vehicle from. Purchasing the warranty was easy, seamless, very friendly and fast, and it was all-around a good experience. Making the payments, which I do online, was also easy. And when I filed a claim, I thought it was going to be complicated, but it was the exact opposite. It was super easy. I just called them, told them what was going on, and they went ahead and took the claim. Everything just took care of itself. Having the extended auto insurance policy is good and in the long run, it's worth it, and it takes the headache out of having to worry about getting the car worked on.

I'm a "new customer" to Car Shield - which is why I didn't (5 star it yet) - as I haven't had the opportunity to use the service yet. I've been reading some of the comments / reviews on the Consumer Affairs web page, and most people are satisfied with this company. It's a little irritating that you have to WAIT 30 DAYS before you can use the service, (not saying that my car has issues - yet - as it doesn't), however, they should make it to where it's available immediately - not after 30 days. I received a good payment deal (both down payment & monthly payment for the next 24 months - so they do work with you there budget wise), however the 30 day wait is a bother unfortunately. I take care of my vehicle - service it every 3 months - but still, one never knows what could happen in the midst of that wait. Car Shield - please consider CHANGING that rule of yours! Thank you.

CarShield is a total rip off. Everything which has gone wrong with our truck was conveniently not covered by our contract. Read fine print and read what causes transmissions to fail. If you have a leaky gasket and it goes into your transmission, that is on you!!! Transmission is not covered. I wish I would have saved my money. They are totally taking people's money.

The extended warranty that I had when I purchased the vehicle had expired and it was in my best interest to continue having a warranty. The specialist at CarShield explained the benefits when I purchased my warranty and making payments was no problem. A few months ago, repairs were needed to the vehicle and I contacted them to inquire about having the repairs done. My experience with them is excellent. It's better than I expected and I’ve already recommended them to a number of people.

The experience was simple and painless. One minor complaint was when I originally called to use my warranty for a repair. I got a recording stating their hours began at 7 am but was not able to get someone to answer the phone until 9 am. After that every one I spoke with was very friendly, courteous and knowledgeable about the process. The place where my car got repaired stated that Car Shield was a great warranty company to deal with. I had expected that other items that needed to be replaced because of the failure of the covered item would be covered also but they were not. In their defense, after rereading the what is covered section of the warranty it stated they would not be covered.