CarShield Reviews

The rear passenger window was not able to raise or lower. Dahl Ford looked at and decided that motor was not working and needed to be replaced. Appt. was made for replacement for Sat. Dec.5th. Thank you to Car Shield for your service.

Quicker response time would be great. I've been waiting a whole week to get someone to go to Dodge dealership. Every day they say the Inspector will be there tomorrow. We are now on day 7 and I'm without a car.

I'm disabled and I thought the payment was going through on Dec 28 the same day I signed up 10/28. It's hard being on social security disability and losing 35.00 dollars. They changed the payment date. I'm not in the best shape I should have read it through better. Just sad to lose money I can not afford to lose.

Very professional, friendly, courteous, fast, understood my problem and did not ask me stupid questions or attempt to sell me anything. Direct and to the point, sent confirmation email as promised immediately.

When I recovered my membership I found it easy to get the coverage to have my vehicle to be repaired to where I am now capable of getting it fixed back to a proper running vehicle once again as soon as I get it to a proper repair shop this month.

I was late making the payment but was able to talk to someone and she transferred me and everything was taken care of. I strive to keep my policy active so that CarShield will be there when I need them. Thanks again.

I would 100% recommend Car Shield to anyone; the protection is amazing and every time I’ve called for various reasons the people have been very friendly, helpful and professional. Whenever you need them they are a friendly phone call away.

Awesome well knowledge pleasant to speak with customer service. It's great to still know there some American.. Pride is still here for those of us that still believe in our beloved country. And still care about the people and not just wanting to take your money for profit. Just to leave you out in the cold not caring about helping.

I updated my credit card information. Kit in customer service was a big help and very polite. Also, I didn't have to go through a long list of automated phony computer generated questions before I spoke with a real human.

Both phone calls were great. However the call with the sales rep was so good and explained to me so well about how this works I just had to sign up. I shared with him my concerns. He fixed it right away. Thanks and I'm definitely recommending more friends and family. I appreciate my uncle for referring me as well.

I needed to verify that my payment information was correct. I'm sorry I cannot remember the rep's name but he was very friendly, warm, charismatic! Each rep that assisted with my call was very professional. I would recommend Car Shield to my family and friends!

I paid for the extended warranty on my 2011 Chevy Cruze for 2 months before I needed any assistance from it. My car ran hot one day with NO WARNING at all. I did not know what the problem was because I never had a problem with the car. I immediately drive me and my toddler child back home and call Car Shield for a tow truck. Get the car to a shop he checks it out and says there is motor damage because it ran hot. It ran hot because water pump went out. There was a recall on the water pump for that model car I was unaware of.

With newer cars and expensive repairs once the original warranty runs out, it's nice to have Car Shield to alleviate most if not all of the cost of repairs. This is the second time I've had to use Car Shield and both times it was well worth the money spent on the policy. Thank you Car Shield.

The operator I talked on the day I called was very helpful in cancelling my service contract. We had it for about 16 months and never needed to use it. I decided on selling the car so no more contract needed.

I’ve never had a issue with the service. I had to get introduced to new coverage that helps at the mileage I’m at. The price for both coverages should be combined for quality customer service, but I’m satisfied with my options.

Wanted to know info on was I suppose to receive booklet or a card to verify my coverage when time of need, it was sent straight to my email, great service, was very polite on the phone call, ask my info. Just all around good attitude.

Great service. The individual on the phone answered all my questions regarding my auto policy. Appreciate good service as I'm in n the service industry. Would recommend Car Shield to anyone that would ask. Thanks again.

Our car has been at the dealer's shop for almost 5 weeks and nothing has been done! This is getting really ridiculous. We've called several times and most of the time no responses. I can't believe you treat customers like this!nContract number is **.

The Rep. was very professional and knowledgeable. He gave me the answer I was looking for. I am now a member of the CarShield family and looking forward to great experience. I have been seeing the CarShield commercial for a while featuring Ice Tea. Then I finally decided to make the phone call and so I did.

Cancelled my F-150 policy because I sold it. I then asked if my new vehicle would qualify, ABSOLUTELY said "Ryan" and he got me the "DIAMOND" package for my 2021 Jeep Gladiator, very pleased with Ryan's professionalism and his knowledge about the diamond plan, very very satisfied with my Car Shield experience

Darious was excellent, on point and concise. We are of the Geriatric set, & he handle us extremely well would hire him in a moment. Best of luck w/ your future endeavors. He should be in your training department training your account associates..

Talked to Cheyene this morning and she performed outstandingly.. She was very attentive and answered clearly and effectively. Although my situation of battery and or Alternator is not covered or was not her fault. Perhaps an improvement for your company would be to have offered me more coverage at the time of our call to cover the battery or Alternator. Best Regards Larry

Your customer service, ads and contract are very misleading upon purchasing a contract. I was recommended to Car Shield by a friend, only to have him tell me later that he experienced the exact scenario I experienced about coverage concerning your contract. I would not recommend anyone to purchase a policy with this company.

I have used the emergency roadside assist services twice. I also have a roadside assist Serv w/ my auto ins & new car program. I choose Car Shield because of efficiency of CS personnel & service response time. The actual shop people that come to do the work are clean cut, courteous, qualified & do the job quickly.

I will advise all who inquire that the Car Shield contract provision for drivetrain teardown should be considered carefully prior to the onset of the agreement. The cost of a teardown is prohibitive when the replacement of a bearing or something similar is the only responsibility CarShield will address. When such an instance occurs, the owner is burdened by thousands in R&R costs while CarShield remains liable for virtually nothing. As a result of my experience in filing a claim for a failed transmission in my 2010 Mercedes, I've cancelled all contracts for my vehicles. Multiple calls, with no resolution. See: **.

Blake made the entire process incredibly smooth! Very pleasant and your product fits my needs and is reasonably priced. The fact that there is no contract is very attractive to those of us that do not use our car that often or put more that 5 thousand miles a month on a vehicle.

The commercials refer to the "check engine light" so when mine came on, I tried to use my Carshield account. Turned out I needed new spark plugs, and carshield told me they don't cover "maintenance" issues. So I don't trust them to cover anything. I canceled my account, and don't recommend them to anyone.

I had CarShield with a monthly payment of $109 & was told I only had a $200 ded and they would take care of the remaining balance. The hose in my car needed to be changed and repaired which was covered under my contract. Carshield told me before the mechanic starts working on my car a claim needs to be submitted and the mechanic did that. My total to fix the hose was about $924.98 and Carshield only covered $100 and I had to pay $824.98 out of pocket! I was really upset 'cause I had already paid 5 monthly payment of $545! I could've save that money and put that towards the balance! This company is immoral! Now you have Carshield paying famous people to market for them and they can't even promise what was told. A lot of people work hard for their money and it isn't right to scam hardworking people! I hope this company goes out of business!

I never had to use Car Shield. When I told them I no longer have that car, I called customer service and said I would like to cancel service. And they were very helpful and polite. I would definitely recommend to a friend.

So far so good with the company. I pray that if/when I need to use the warranty that’ll do me justice and not flake on me. As of now I have no complaints because I haven’t had to use it yet but the customer service is excellent.

Great customer service from rep on phone. Covered all my questions well. If I could get you to print out my policy that would be great, my printer is not cooperating. Thanks. It was an easy process and I am happy with the coverage.

Ron helped me every step of the process and was very patient and knowledgeable. He replied to my emails and returned my phone calls the same day. I had issues with the Lincoln dealership and after not even looking at my car for 3 weeks, I finally found a repair shop. Ron did a great job working with me on the transition. Great customer service.

Matt was very social and helpful. I could not make a decision right away and asked him to call later. He did call and helped me with my annual subscriptions for my Silverado and my wife's Impala. He is really a good representative of CarShield.

Helpful and took big weight out of my shoulders. After a very good conversation with the sales rep. I feel much better and all my worries went away after. I already recommend it to couple good friends of mine. I like to say that the commercial on tv was the key for me to contact you guys because if you hear some thing's on the radio or trough the internet not always is real deal but I took my chance and decide to call you and here I am now feeling much better driving my car.

This company is very unprofessional and is nothing but a scam. I am taking the company to small claims court. They say have to pay to see what is wrong with car. They don't cover anything. All they cover is roadside assistant. Very bad company.

Absolutely the best experience I ‘be had in Decades. I know you can’t save me from Covid19 but you’ve help ease my Automotive concerns. Kudos to Car Shield. Everyone could use a lesson from how the company addresses customer concerns. I thank you.

Unknown to me, my bank account was severely disrupted when their system was updated. I called Car Shield in reply to email and then a text regarding the payment. I thought it was straightened out when I gave the young man my routing number and account number for direct withdrawal from henceforth. He said he had it all taken care of and thanked me. This following month the same thing occurred and this time this wonderful young lady listened to me and totally resolved this issue. She apologized several times that this happened and was now truly set up right, and not going through my debit card now. I cannot remember her name but she was polite and very helpful.

My car is still at the Ford dealer. You told the mechanic I had cancelled so I had to come home and call you. You verified I did, in fact, have coverage so I will give the dealership my new contract # with you tomorrow. I hope to have my car back tomorrow afternoon and return the rental car from Enterprise.

Your agents are very helpful, I just won't be needing this service anymore, I will be junking the car. I had the protection plan for 2 yrs. CarShield is great! Thank you. Will seek out the service with future cars and recommend to friends.

Thank you, Carshield, I have been pleased with your services. All your staffpeople are well trained according to their jobs. They are well qualified. I have been pleased with your services all. I have sold my Toyota Tundra, that's why I am sorry to say I have to cancel my contract. Thank you for your services.

I have never needed them, but I know I feel safer knowing I can call them and they will be there for me. When I do need them they will come through for me, I am very confident in that. I like the feeling of being safe.

The Rep was great but the issue had to do with your antiquated and outdated systems. I changed my monthly pay date to later in the month but I was still getting reminders to pay because your systems thought I was not paying. I had to call a few times to make sure my account was OK and they assured me it is, but your Reps said they could not do anything about it. They assured me it was only a temporary situation.

I love having Car Shield. I used a simple minor service the other day but I was extremely satisfied with the ease of using my service was. I needed a tow and I didn't even think of Car Shield until my mom told me how my uncle got free towing from his insurance.

Hello All I took my car too Amaco Transmission and it's been there a week and the claims department has not got back with me nor with Amaco Transmission. I have sent over all my information they asked me for. They are taking money out of my account every month. If I have to go to the Corporate office that's what I'm going to do.

Very good. The staff did a great job in telling the pro and con on the warranties. I will my friends about Carshield. Thanks again for great service I got from the person I talk to about my new warranty.

Very helpful and informative. Rep was able to pull up my account and provide me with all the information I needed to understand my warranty. I am very glad that I joined Carshield. I look forward to a long relationship with Carshield.

I called to cancel agreement because I could not find dealers that accepted Car Shield Warranties and could not afford it if I could not use it. I was given 2 shops to contact and my rate was reduced. I agreed to stay on for a few months to see if things worked out for me, as I really do not want to be without coverage.

The person who towed my car to Nissan was very professional and very nice. My car was taken to Nissan. My car was checked out, I was called with the problem and picked it up the next day after it was repaired.

Great customer service. Agent had great attitude dealing with my issue. She was knowledgeable about my issue and she took care of it on the spot. Great job! I hope that all your agents treated your customers the same way.

Very professional and responding to my needs to have my vehicle serviced. Keep on doing what you'll have been doing over the years for the community. God bless you, staff and their families. You'll try to have a safe, and healthy upcoming holidays. From the ** family. Thanking you in advance.

I heard noises underneath my hood. Took it to dealership and my rockers needed to be replaced and they repaired it. I wanna say I am grateful for Car Shield. I don’t know what I would’ve done without coverage I had.

We're new to the carshield plan and I wasn't told the step by step process. Got truck fixed where you told me to and apparently jumped the gun on how this process is supposed to work. I'm a college student and never dealt with anything like this only to find out that, I apparently did it all wrong and now carshield will not pay or help. Although my mom is paying pretty sure she's going to cancel.... FIRST LIFE EXPERIENCE EQUALED MY WORST FIRST LIFE EXPERIENCE... THANKS CARSHIELD.

Your agent made the transition very easy. He was so helpful. He also made sure I have the 800 # to call in case of emergency. He also made sure I wrote down my number for service. I will and have recommended this to others.

Great service, quick and responsive. The representative was knowledgeable and very pleasant to speak with. This is the first time I have to call to request something from Car Shield and I was glad that my first experience was a pleasurable one. This make it easy to call the next time. Continue providing the excellent service.

My car axle was giving me problems. I took to mechanic and then I called claimed Dept and they didn’t help me to fix my car axle repair. It’s very very difficult and disappointing.. Not at all happy with CarShield..

I had an accident on 11-19-20. The impact from the other car was so much, my car was totaled. I had to discontinue my service with CarShield. I will definitely recommend this service to others. If the need arises I would certainly use this service from carshield again.

I have a few questions/comments for the gentleman that sold me my policies; however, it is extremely difficult to get in touch with my initial salesman. It would be greatly appreciated if he could contact me at ** or **. Policy #s: **. Thank you.

Jessica was very helpful and knowledgeable. I changed cards and my payment couldn't go through. I called and I was told the issue had been resolved. It wasn't. I called the next day and Jessica answered. I told her my issue and just like that, problem solved. She was awesome.

This coverage is good to have. You will have a peace of mind when you are in your vehicle traveling or doing local Drive. I have a peace of Mind knowing that they are behind me. I am happy to have this insurance. I will tell my friends and family about it.

Unfortunately, the service required was not covered on my Gold Policy. (Actuator-A/C and Heater) Was unhappy with the $400 bill, however was not the Service Writer's fault. However, think you should know they complained extensively about Car Shield and said you are difficult to work with and also difficult to get someone on the phone!

When this COV!D-19 hit.... it created a hardship for so many!!!! I called in and the agent who assisted me noticed that I was paying too much. That was a blessings!!!! So great that I have this program. I know whatever major problems I have...it is covered!!!!

Good respectful company to experience and to rely on to help with unexpected issues with my car. I would recommend a friend to get extra warranty with CarShield as a backup for security to keep their good reliable transportation on the road.

I joined CarShield in October 2020, and was told if I add on my second car I would get a lower monthly payment for the second vehicle, but when I called back, they said it would be the same as the first vehicle????

The CS rep helped me. I feel confident in choosing Car Shield to take care of my car. It is a 2002 and I am retired, on a single fixed income and cannot manage large repair bills. Thank you Car Shield. I tell all of my friends about you.

I called because right now with covid neither of us are working and we just don't have the $220 it was costing us every month. The person I talked to gave me an estimate of $60 a month for the Element and cancelled the coverage on the Civic.

CarShield officially sucks ass. I highly recommend for others, not to get it. Unless you want to pay out of your own pocket, a good portion of the costs and be out of a vehicle for weeks on end. I have the Diamond Package and was told the majority of everything was covered, like a Bumper to Bumper warranty, and only the regular maintenance items (like oil change, flushes, etc) wouldn't be covered. The pamphlet even shows all these things covered. I guess the fine fine fine print, shows all the things NOT covered, because I didn't see that part for this plan.

I had a question concerning my contract and Rate. She was able to answer my questions very quickly with a professional answer. I was concerned about my contract and was approached by a competitor. She assured me that fine and nothing to worry about. Very impressive.

The service has been excellent so far. Any claim submitted have been paid and hassle free. I still have time left on my coverage. I will recommend Car Shield to friends and family. I will use on the purchase of my next vehicle.

CarShield is very misleading. They build you up to let you down; no one wants to work with you because you are a fraud. You tell people what they want to hear to make a purchase and then leave them hanging. I paid over $1200 and now I can’t get my car repaired.

I was with your company before, I had such a great experience at that time that I wanted to come back. I would truly recommend your company. Now that I am back I will not lose my contract with you guys, please keep up the good work.

I received several e-mails from CarShield and have already typed several reviews. Everyone at CarShield was kind and helpful and have no complaints against the company. My decision was based on that I might not hold on to my car much longer.

Cannot believe this co. Is still in business. When people start catching on, you'll go under. Finding a way to weasel a way out of paying claims is ruthless. No thanks, I'll just put my $100 bucks in a savings account.

Representative was very helpful. Pleased with the price for my extra coverage. I would recommend this coverage highly. I feel that the coverage exceeds my expectation. I feel that if something occurs I won't be worried about unexpected expenses. Will recommend to my family and friends.

Friendly professional service from start to finish. I hope to restart this service by the end of the month. Since May 31st when my roommate passed away I have incurred additional expenses and being a disabled veteran things have gotten a bit tight financially.

The service is excellent, and right on time when I needed it the most, thanks Carshield..I was in a bend. Money was low and my car broke down on me, I didn't know what to do then my wife reminded me we had carshield.. Called them and they came through at the right time.

Sean was as excellent representative. He handled the situation correctly and was very patient with me. This is turn will make me want to continue on my policy with CarShield. I look forward to hearing back from the Supervisor in 24-48 hours.

Took this policy out 6 months ago paying $110.00 per month. The policy does not state up front on which is covered. It is a scam on what is covered. Dealership told me up front they had trouble getting them to cover anything.

I had a good experience. The Staff person was very friendly and polite, and understood my reason for cancelling at this time. However, when the need arises I will be back. Your Customer Service Department is so knowledgeable of the services you provide, and I appreciate their expertise.

Added new payment. No claims yet!! Easy way to keep and complete coverage on your vehicle. Car Shield in my opinion is the best coverage for the price. Rest easy with car shield on your side. Cars break down, when yours does, you will be covered!!

After I traded my 2014 truck for a 2020 Silverado I no longer needed an extended warranty. I asked to transfer it to a 2012 Jeep my son recently purchased. It took less than ten minutes to make the changes. The real beauty is CarShield saved me $10.00 a month. Great service! I wish I could remember the lady's name I spoke with because she was professional, courteous, and very helpful.

I signed up for a CarShield ext warranty, I have had factory ext warranties and a few after market. I did lots of research. Reading reviews, especially the negative ones and concluded that the warranty would work for me. The price started out at $130 a month and then after several times to "think about it" for a day or so the final price offered was $60. So take your time and get the best price and review the coverage. I had a previous ext warranty that covered trans axles but would only cover one axle for the term of the policy. Note that an adjuster will probably come out to review any large claims before your car is repaired to be sure it is legit and you can have several days of wait time before the repair is authorized.

My battery had gone out. I called Car Shield I was given a timeframe and the assistant showed up within the time I had been given. He was able to get my car started and I took my vehicle for service at the dealership. I had to buy a battery. Which I knew I would but everything turned out perfectly. Thank you Car Shield!!

Carshield did help me out with my repair, and proved to be a value, but it did not cover my entire repair as promised. My repair for my water pump came out to $2800, but Carshield only paid for $2000 of it. The process also took longer than it should have. They reimbursed up to 4 days for a rental car, but the process took so long to get going that the H2O pump repair didn't even begin until after the 4 days was already used. I have had to arrange for transportation for almost a week and a half now. I still don't have my car back. Customer service was very helpful and actually reduced my monthly payment for Carshield by $20 because of this hassle. Overall I am very glad that I do have this service because it has save me $2000 that I really didn't have. I still have to come up with $800, but it could've been worse.

Great as usual!!! Great care and friendly! Was a pleasure dealing with your crew. Answer all my questions and is helpful!!! I now have two vehicles on this policy! I’m happy happy happy and covered!!! I don’t have any more vehicles!

When I notified Car Shield about the problem, they said the problem would be covered and they worked with the Service Manager at the Honda Dealership. The people in claims were very professional and helpful. The Honda Odyssey was repaired and serviced and I am very pleased with my experience.

I sent in a bill where I had to purchase a starter for my car. As of this date I have heard nothing from you. Please take care of this matter. I expected to hear something from you as I have heard nothings ng

I was having trouble keeping up with the payments and wanted to cancel. Was offered a discount of $50.00 so I continued the service. I think it is a good service and with my car getting older I needed the coverage.

Your team is the best. They really know your product. They met all our needs. I feel very safe with my family on long trips. You really define the meaning FULLY COVERED. Your team was able to meet our needs and budget.

Rep was very helpful in updating my card for payment. So far I am grateful for CarShield for being available if ever my car breaks down. I feel I would indeed refer car shield to others as well as friends and family.

Alisa was an outstanding representative. She was respectful, informative, and extremely helpful. She definitely helped keep me confident of the services from CarShield. I was very happy with the ease of changing vehicles. I am confident with the purchase. I have nothing else to say at this time.

It was very helpful, it's an awesome feeling to know that my car is covered for any component and to know that when I drive I'm completely covered, the lady on the phone was really sweet! And now I think I'll be able to pay the payment and have peace of mind! I don't drive that much so it's great to know I'm covered.

Water pump failed and was replaced. Car was towed to the shop and the work was done there to our satisfaction. We are happy with the outcome. We hope CarShield will respond in a similar fashion if we need their services in the future.

My experience with Carshield was fantastic, I got my situation fixed in seconds, very understanding. I never dealt with an extended warranty before but it helps to know you guys are around, with fast dependable service, thanks Carshield for getting me through my everyday challenge of my car.

CARSHIELD is great!!!! TRUTH and HONESTY is what people are looking for in a organization and that's what CARSHIED gives. I Really appreciate how there is concerned about people, and their safety. THANKS CARSHIELD!!!! THANK YOU, THANK YOU, THANK YOU!!!!

Excellence at its finest. Knowledgeable rep., quick service, courteous. I have submitted a review earlier and I will repeat, so far I am so pleased with the service and would recommend it to everyone and they provide a much needed service to so many.

Excellent service, I have another vehicle insured with you and when my other vehicle is ready I’ll insure it. When it becomes qualified to be covered by your services. Thank you again for your service. I’ll recommend you to other people as the opportunity avails itself. Thank you. Thank you. Thank you, good cost and easy to deal with.

Good if I could get things to my email and a copy of my policy and when I call get the answer on the phone. That does not happen either. I get on Mepco website for anything to see my policy so I can have everything on paper.

My experience with CarShield wonderful. I would recommend a friend or family. The representative responded quickly to my need. I'm satisfied with the quick service provided and answered all my question I has concerning my car problem. My experience with CarShield I would tell everyone to use CarShield for their car protection.

I purchased an extended warranty for a 2013 the ago with 144000 miles And now they're not wanting to pay for the repairs even though those are the only repairs that are covered by the warranty so I have been paying for nothing.

I haven't had to use my Car Shield, but I think the price was good. I will call car shield when I purchase another vehicle. Customer service is always helpful when you call for anything. I will recommend to anyone.

Very professional. Very helpful. I would recommend them to my family and friends. I really do appreciate the way they handle yourselves and the waiting time is nil and therefore I was very pleased because I called them today and I'm thanking you in advance.

Very disappointed in allowed coverage. Was told that I should never bring my car into the dealership as they always charge more than anyone else. Disallowed was part of the cost of the replacement part and part of the labor. If that is the case, you should state that before any signs up for your service.

I truly was thinking about dropping this service to save money on my monthly bills. Your very knowledgeable, kind, not pushy sales rep went the extra mile to make me feel like a valuable customer. She spent time to relay important information relevant to the make and model of my vehicle. Having this information and service protection gives me a new outlook on the possibility of keeping my car for longer than I thought I possible. I feel like one of those people in your commercial bragging on your product. Thank you for excellent customer service. I award your sales representative 5 Gold and Platinum Stars. Give that lady a bonus!!!

Our Equinox was put in the shop 11/2/20. An adjuster went on 11/5. We are still without a car or any authorization to rent one or knowledge when a repair will be done.. Our experience with CarShield has been a negative one.

I had no claims so not sure how great CarShield is but I do know that customer service reps are fast and professional with helping to change credit cards and payments!!! I will rate all 5 stars unless one day they do something that I don't like LOL. Then I will change my rating. So can't really say nothing about a claim issue but the rest so far haven't had any issues.

Carlos and Ben were very helpful, professional with the service they provided. I was very pleased with my experience. I would recommend Car Shield to my friends and family. I don't have any more words to say. Thank you.

Covers my speakers without a problem. Being a retired Law enforcement officer I will definitely recommend Car Shield to my fellow brothers and sisters all over the Country.. Very satisfied so far so let’s keep up the good work. Car Shield is #1 in my opinion..

I tried to cancel my order and kept getting pressure to continue my membership. Person on phone kept lower the monthly payment amount and would take no for answer. I was upset that they would let me pay the higher amount just because I hadn't complained. I kept saying no and he wouldn't let me hang up.

I was treated with respect and thank you for all your help. It was a pleasure to talk to your representative today and he answered all of my questions. Thank you. Thad. I have nothing more to say at this time.

When I called, I got an actual human being and not an auto attendant! I was on the phone for about 10 seconds before a person answered. When I called, I got an actual human being and not an auto attendant! I was on the phone for about 10 seconds before a person answered.

Joe had great people skills. He lessened to my questions and answered. Joe was very knowledgeable about the product and pointed out the need. There was no high pressure!! Overall a good experience. I will recommend your service to my friends!

Kyle ** excellent customer service. Spoke clearly and explained all coverages. I was hesitant to call at first thinking this is going to be a pressure to purchase however that was not the case. I wouldn't hesitate to tell any friends and family that might need this kind of service.

Extremely poor follow up with the ASE Shop I use by the adjusters. I called to try to get information and the woman acted like I just woke her up. I WILL MOST LIKELY CANCEL THIS POLICY AS IT DID NOT PERFORM WELL!!!

I called to be sure I was going to be charged automatically on the due date to the card used for initial payment. Agent was polite and answered all my questions. I'm new, haven't had a claim yet. If their claim response is as good as general customer service, it will be the best insurance I ever bought..

Vary professional and polite service for a fair price. Simple to do and simple to use. Hope I don't have to use it anytime soon. I feel much better about buying my 2013 BMW x3. It's a very nice car but you never know. But I have this plan so I can sleep at night. Ty.

Car shield was there when I really needed them. Had a major sensor go out and then my transmission right after that. They replaced both with new parts. No used parts and I thank you for that. Looks forward to your service in the future if needed. Thanks again. Imogene **

For the minimal cost to have this coverage, it is a great deal. $99.00 a month to ensure that I don't have to produce large sums for my car repair is important to me. I just submitted my first claim and the process was so very easy, I am thankful to have this coverage on my car, it provides me peace of mind.

First time making a claim with CarShield. Customer Service excellent but claims dept kept disconnecting me. CS gave me answers I was seeking. Not sure how long process will take. Hope to be on road again by tomorrow.

Pleased with the representative, He was very kind and personable. Answered all questions to my satisfaction. I received a letter to activate, but was with CarShield since 2019 so we didn't need to activate. While I was on the phone with the rep. I went over the coverage we had.

My experience was on the telephone. It was professional the agent was was nice and informative and most important he listen and understood my concerns. I trusted him. I trusted him and and his recommendation he suggested for me. Therefore I took his recommendation.

The person I spoke with answered all my questions and got me over to the department I needed. Once transferred to correct department the person answered all my questions. Explained to me that my claim was being worked and they would reach out to the Cadillac dealership where my car is at..

I experience good customer service from them so yes. I will tell a friend so that the experience I get from CarShield. And my agent was on Top of that job. So you are the best I seen in a long time. Good job.

I've been very pleased with the two repairs that have been performed on my car within this year 2020. Not once has there been a second thought regarding my repair needed to be done on my car. It was a smooth operation. Customer service was very cooperative and concern.

They help with everything. When I was going to cancel they found a way to keep me as a customer. They were very professional. I would tell all my friends and tell people I don't know and already told the place I received are car from so he can pass it on.

Needed to inform you that I wanted to continue my contract with Car Shield for another year. Alexis was very professional in her response to my questions and she was very knowledgeable about the information which answered my request. I would gladly recommend Car Shield to my friends and family.

This is not a warranty company. Run run run before you loose your money. They have many many many loopholes to deny your claim!!! A warranty covers you claim no matter what!!! They DONT!!!! They took over 30 days just to tell me they are going to deny my claim and not repair my vehicle!

Representative was very courteous and helpful. She was able to answer my billing issues professionally. I would recommend Car Shield to family and friends because of the service I received from this representative. It is my plans to continue to be customer of car shield.

Not satisfied with the claims department, several phone calls were dropped. Spoke with representative from Car Shield and was suppose to receive a phone call from a supervisor on two occasions and never received them. Receptionist are very helpful. Can't say much about the rest of the company.

CarShield provided me with excellent customer service and I would recommend family and friends to car shield. I appreciate the friendly service and hospitality. I’m excited about the military discount that was offered to me as a veteran. I’m truly grateful for car shield provided me affordable warranty service with car shield. I was forced to pay high coverage from other competitive.

Joel was very helpful and knowledgeable. I feel as if this is the best purchase I made all year. This was a very informative and easy process. I am so glad I made the call. This will give my family peace of mind in the future for auto repairs and towing/rental in the event of a breakdown.

Went over reviews. Things look good and unstandardized everything. They was there if have any questions. I can call with my questions. I at this time didn't have anything else to said. It'll I really get in it. Hope you unstandardized that. Everyone said this is good. Hope they are right.

Contract cancelled with no hassles and representative very responsive and helpful. Explained that did not get the car had signed up for. I think next time buy a car may use CarShield. Thanks for your help.

I've dealt with numerous bad calls, with representatives, and every time CarShield made sure I was safe and after everything was done still called me to ensure I was good. I will have CarShield for all my cars. Plus recommend to friends or family.

Kelli was awesome!! Her courtesy and knowledgeable assistance was very appreciated!! I will refer my friends to check out CarShield. She answered all the questions that I had and helped to calm my fears regarding what may be covered and what may not be covered.

Asked if heater repair was covered. The customer service rep was very help and polite. He described my coverage and told me the steps to follow when I take my car to the mechanic. Also the phone number to call.

While I had it the CarShield policy gave me a comfort that SOME unexpected problem with my car would Have been taken care of by CarShield. I'm sometimes sorry I decided to sell my car but it probably was the wise thing to do. Thank you Car Shield for the relatively short time I was covered by you.

I hadn't received my contract papers through mail and then I noticed through email that the address was wrong. I was helped by a representative and it went well. So far I love the service that I am receiving. Thank you.

After reviewing my contract it is my understanding the required repair is covered under said contract. I look forward to your approval for the shop to proceed with repairs at your expense less the $100 deductible. This process has taken longer than I would prefer. But I understand there must be check, balances and accountability. Is there anything else I can do to help, and provide an expedient resolution? Wishing you and yours a Happy Thanksgiving, a blessed Christmas, and a prosperous New Year!

Description on previous page...will add that I couldn’t have had a better experience. Chris was very knowledgeable and answered all my questions with the highest expertise! If I have to ever call in again, I hope Chris is there to assist me!

Diagnosed as high level maintenance not covered by you. Cost way more than I can afford for repairs. Why don't you cover maintenance beyond normal conditions on late model vehicles? Would help people on social security and other fixed income.

Great customer service. I had to cancel my account and the customer service rep was very helpful and polite. She tried everything she could to get me to stay but unfortunately I couldn't. Would definitely recommend to friends and family.

I seen your commercial plenty of times so I finally decided to give it a try. When I talked with the representative she was extremely nice and very knowledgeable. I was very pleased with my payment, and coverage. I would definitely recommend your company to others.

I feel extremely confident with Car Shield vehicle protection services. It give me peace of mind while traveling knowing that if I was to encounter any vehicle problems that I'm not alone on the highway. When you factor in the cost of vehicle repairs today you can’t go wrong with Car Shield protection plan. It’s a lot of coverage for a very affordable price.

Needed to drop coverage. We changed our mind on having the coverage and so I called in to drop it. The people I worked with were very helpful. Thanks for the help. That is all I have to say about cancelling the plan.

My customer service rep was Rebecca. She was amazing. She did all she could to help me. With covid things are getting tight and she helped lower my payment and change the due date so we could keep our coverage. My business will be staying with Carshield!!!

I have had good success with CarShield. Each time I have called or needed service I received positive responses. I recently referred a friend who is nearing the end of a factory warranty. That is how satisfied I am with CarShield.

Spoke to representative 5 minutes confirmed active. Thank you for your time. It was very easy to find out and they could look me up by my phone number like they already knew who I was...That's very helpful especially while you are on the road.

I'm very happy with the discount, I received to add another car to my existing warranty! The Customer Support Rep was very helpful and the entire process, from start to finish was a very pleasant one! I have recommended CarShield to my family and friends for covering their cars with protection warranty!

Nick ** is an asset to your organization. His customer service skills, and professionalism should be the benchmark for all employees in customer service department. He is genuine, personable and the only reason I've decided to continue my contract with CarShield.