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CARCHEX Reviews

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Edited by: Morgan Cutolo

About CARCHEX

Founded in 1999, CARCHEX sells extended auto warranties and related vehicle protection products. It partners with third-party providers rather than offering its own plans. These vehicle service contracts cover repairs due to mechanical failures or malfunctions, but not collisions. Coverage is available in all 50 states, and CARCHEX accepts vehicles with up to 250,000 miles. Plans also come with additional benefits like roadside assistance and towing.

Visit www.carchex.com
Pros
  • Available nationwide
  • Plans are transferable
  • Accepts high-mileage vehicles
  • Helpful sales reps
Cons
  • May be hard to cancel
  • Some contracts aren't renewable

CARCHEX Reviews

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    Page 27 Reviews 3675 - 3825
    Verified purchase

    Reviewed Nov. 25, 2015

    I purchased Carchex and it was a very easy process. The representative answered every question and was very knowledgeable about what he was selling. I feel at ease. I'd recommend Carchex to a friend.

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    Verified purchase
    Coverage

    Reviewed Nov. 25, 2015

    Had a great representative to talk to. Charlton was very informative. He explained everything about Carchex and all that they cover in case you encounter with your vehicle. Also, where to take your vehicle for repairs. He has my respect and was very pleased with his help. He's an asset to his employer. Keep up the great job. Will keep in touch.

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    Verified purchase

    Reviewed Nov. 24, 2015

    It was a very positive experience with CARCHEX. Their sales rep was very professional, helpful and answered all my questions.

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    Verified purchase
    Customer Service

    Reviewed Nov. 24, 2015

    I called and had wonderful service from Leon **, he did everything he could to give me the best deal possible. If everyone I dealt with were so awesome, I'd shop more.

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    Verified purchase

    Reviewed Nov. 24, 2015

    I have a 2011 Taurus and it's running good right now. Cars are running good while they're new but I better get something in case something goes wrong, so I got a a coverage from Carchex. Purchasing the plan was great and they have wonderful people there.

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    Verified purchase
    Coverage

    Reviewed Nov. 24, 2015

    I bought my vehicle last year and my warranty was about to be up so I decided to get an extended coverage, and my experience buying one from CARCHEX was good. In addition, their protection specialist did his job and explained all.

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    Verified purchase

    Reviewed Nov. 24, 2015

    I got an extended coverage policy for my vehicle because I can't afford everything in case something went wrong with it. I looked up CARCHEX after receiving something in the mail and went for their policy afterwards. The purchase was an easy process, with the protection specialist thoroughly assisting me through it all. I saw a lot of negative reviews about CARCHEX after I purchased the policy, but I decided I'd take a look for myself. It might serve me better than other people. I haven't had any problems with my car so everything is all right as of now.

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    Verified purchase

    Reviewed Nov. 24, 2015

    It was easy to purchase CARCHEX plan, but it's a pain in the butt to cancel it. I am satisfied with it, but I'm going through stuff so I'm trying to cancel, and I don't know what to do.

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    Verified purchase

    Reviewed Nov. 24, 2015

    I was talking to my girlfriend and she said that it's best to have an extended warranty with the type of car I have. We have the same car - hers is a 2008 model and mine's a 2007. She has a program with CARCHEX, she gave me their number so I called. Their representative made sure I got the best warranty and I like that she kept calling and never gave up. It was a good experience and I have told two people about them.

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    Verified purchase
    Claims Handling

    Reviewed Nov. 23, 2015

    CARCHEX offers a lot of extended stuff that I need on my car just in case it breaks down that's why I went with them. Purchasing the plan was easy. When I signed up, the protection specialist answered all my questions and explained how the claim filing system works. He was a good representative. I'm happy with it and I will recommend it to a friend.

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    Verified purchase
    Coverage

    Reviewed Nov. 23, 2015

    Back in the end of 2009, I bought a 2010 Ford Expedition and at that time, I also bought an extended warranty which went for six years for 72,000 miles that would expire this December. Everything in that car is under the policy – power windows, AC/heater – the whole nine yards. I know repairs would be very costly on that so in order to try and keep it down, I looked for an extended warranty that would pick-up any of the repairs that might have to be done on it and ended up going with CARCHEX being “the most coverage” as it’s almost like a bumper-to-bumper type of warranty. Getting their policy coverage was very painless and there were a number of advantages that I would have for the duration. They made it very easy and simple. When I had any questions, I could call on the phone and ask them.

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    Verified purchase

    Reviewed Nov. 23, 2015

    The CARCHEX sales representative was intelligent, knew what he was talking about, and wanted to understand my situation before he tried to close the deal. Very good experience so far and I'd recommend this company.

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    Verified purchase
    Claims Handling

    Reviewed Nov. 22, 2015

    My warranty was running out, so I decided to purchase an extended vehicle protection plan. The protection specialist explained my benefits as well as how to file a claim. I have a very pleasant experience with them.

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    Verified purchase
    Coverage

    Reviewed Nov. 22, 2015

    The warranty of our vehicle was expired and my wife wanted more coverage for it. We checked CARCHEX, saw that they have a good reputation, and decided to go with them. We had a good experience with their protection specialist. However, we haven't gotten the paperwork from them yet.

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    Verified purchase

    Reviewed Nov. 22, 2015

    I decided to keep my vehicle longer so I bought an extended coverage from CARCHEX. Their protection specialists assisted us during the purchasing and the whole process was easy. I haven't utilized the warranty yet but everything seems okay.

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    Verified purchase

    Reviewed Nov. 22, 2015

    My car warranty was expired and I received a notice while I was trying to get back my warranty and I decided to do the extended coverage with CARCHEX. Their guy, Chris was very nice. He explained everything, detail to detail, and I didn't have any problem. I would recommend this company to a friend.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 21, 2015

    Our old coverage ended and so we decided to acquire a new one with CARCHEX. Their rep was very accommodating and gave me what I was looking for, didn’t really try to upsell me. They're extremely helpful and very quick about it. I'm thinking to call them back about getting another warranty for my pick-up.

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    Verified purchase
    Customer Service

    Reviewed Nov. 21, 2015

    I have a 2006 car that looks new and wanted to take care of it so I looked for an extended warranty. Carchex gave me a lot of information. Les, the protection specialist I dealt with, did very well. They were there to answer my questions and get back to me by phone whenever I needed until I was able to purchase the contract also. It took me a week but it was okay. Everything is fine.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Nov. 21, 2015

    The purchasing experience with CARCHEX was okay. However I had to cancel the policy because my trucks got a plow on it, a straight exhaust, a chip in it and it's the way I bought it. They didn't tell me any of that until I got the documentation telling me that they won't cover anything on the vehicle if it's like that. CARCHEX policy is perfect – excellent deal, but it cost me 5 grand to get my truck back to start and I like the way it is. I’ve got to have the plow on it since I live in Alaska, and we’ve already got two and a half foot of snow up here.

    And they were rude because I wanted to cancel. They emailed me the form and I filled it out. I tried faxing it back like they asked me to do but the fax number wasn’t a valid number. So I called CARCHEX and they told me to email it instead. Their customer service up to the point where they got you to buy the policies was phenomenal but come in time to cancel the policy, they have poor customer service.

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    Factual basis uncertain
    Verified purchase

    Reviewed Nov. 21, 2015

    Carchex is very good. The sales lady I dealt with was good. She knew about all the companies and competitors. She even gave me their information and allowed me to go and check the other competitors. I had a great experience.

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    Verified purchase

    Reviewed Nov. 20, 2015

    I needed an extended coverage so I purchased one from Carchex. The man I spoke with was wonderful - the way he talked and everything he explained to me.

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    Verified purchase
    Coverage

    Reviewed Nov. 20, 2015

    We got a notice about three weeks ago notifying us that the original warranty was going to run out and then Carchex was offered. The people from the finance department of which we got our vehicle told us that we can't go wrong with what is offered and there's nothing they could have done better. So I availed of the extended coverage and the process went smoothly. They were generous, kind, and they told me about the 30-day window. I can either disconnect, discontinue or keep going. I made a downpayment of $113.70 and also paid for the next due. I would be calling them if something goes wrong with my vehicle.

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    Verified purchase
    Price

    Reviewed Nov. 20, 2015

    I have a car that I know I'm going to need a warranty for to be on the safe side. It has cost me a lot of money and I didn’t want to do that anymore, so I figured a warranty will be a good idea to help me out. I purchased one from Carchex and a guy named Roger helped me. He did an excellent job. I haven't used it yet but so far, I'd recommend them to others.

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    Verified purchase
    Coverage

    Reviewed Nov. 20, 2015

    It's a good thing to always have extended coverage. I had a refrigerator I purchased and it was 15 years old and I kept renewing the extended warranty every five years. When something went wrong with it, the company allowed me about $1,500 to pick out a new refrigerator. The warranty had paid for itself in repairs through the years with icemakers and other things. I didn't lose any money on it and I ended up with a brand new refrigerator which I'm also carrying on. So I really believed in the extended warranties. With Carchex there's no limit as to how many miles or how many dollars unlike it is with most of the car warranties. The process of purchasing was also fairly easy.

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    Verified purchase

    Reviewed Nov. 20, 2015

    I got extended coverage on my car because sometimes I might not have the money and it might be useful. I plan on keeping the car so I got one from Carchex. When I purchased the plan, the specialist went over everything and made sure that I understood before I actually agreed to getting into anything. He was very nice and told me to go ahead with the two-year plan. He said that after my two years, I can always add more years onto it. I’m very satisfied with my experience.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Having a vehicle protection plan is very valuable. The specialist from Carchex persuaded me into getting it and the process was easy.

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    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Nov. 19, 2015

    Our mechanic recommended Carchex to us just in case. It's a nice coverage, helped in case of anything and not that expensive coming out of pocket. Also, the guy that helped me during my purchase was very informative and nice.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 19, 2015

    My extended coverage ran out when I needed it. I purchased one from Carchex and it was easy. I called the guy and told him I needed to talk it over with my wife, then I got back to him. I knew what I wanted, so it wasn't a question of selling me anything, just telling me what it cost and I gave them my bank routing number and he sent me the package. All I have to do is wait for him to send me a card to put in the car. For a four-wheel drive, a protection plan is invaluable.

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    Verified purchase
    Coverage

    Reviewed Nov. 19, 2015

    Having a vehicle protection plan is really good because you never know when things happen or car gives out on you. I'm not hoping for that to happen but when my car's extended coverage expired along with its bumper-to-bumper warranty, I went ahead and renewed it with Carchex. The vehicle protection specialist told me a lot and was helpful. He covered everything that it would cover under that warranty. So signing up with Carchex has been good so far.

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    Verified purchase
    Coverage

    Reviewed Nov. 19, 2015

    I’m almost done with the extended coverage I had with the dealership, so I bought an extended coverage from CARCHEX and my experience with them so far was fine. The guy from there answered all my questions and he also seemed to be pretty knowledgeable about the coverage and stuff. I just purchased the whole coverage and hopefully I won’t have to use it, but the way my car is starting to drive I think I may have to.

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    Verified purchase
    Coverage

    Reviewed Nov. 19, 2015

    My brother had gotten extended coverage from Carchex for his car. He was telling us about it and we just got one. The guy was very helpful and upfront with everything and it all went smooth. He explained to me what the coverage would be, what my options and different packages were. It was a great experience, very helpful.

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    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2015

    I would definitely recommend Carchex to a friend. Joe ** was great to work with. He was very professional and answered all of my questions. Joe was not pushy at all and waited for me to call him back once I decided I was going to buy this warranty.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 19, 2015

    Signing up with Carchex was good, though I haven't used it yet. I shopped around and they were the cheapest ones. I was making a payment before and it was high. I couldn't afford to have extra coverage and I refinanced my car so my payment ended up being lower. Now I'm paying about the same with what I was paying for the car itself, but now I have coverage. Purchasing it was easy, I didn’t have any problems. The protection specialist was friendly and she was able to answer all my questions. The peace of mind in case something happens is what makes it valuable. I'd recommend Carchex to anyone.

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    Verified purchase
    Coverage

    Reviewed Nov. 18, 2015

    I have a Volkswagen and I was getting at the end of the warranty. I don't have any problems with the car but I didn't want to take a chance. I chose Carchex as extended coverage as they were rated highly in the consumer reports while researching online and more of the places are recommending it. The protection specialist was fine and thoroughly assisted me. They answered all my questions. I was happy with purchasing the protection plan and in most cases, it’s pretty important to have one now.

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    Verified purchase
    Coverage

    Reviewed Nov. 18, 2015

    Purchasing CARCHEX was an excellent experience. I was pleased with the way they have walked me through the entire program and that's what won me over more than anything else. My vehicle is a classic and everything is good with it so far. But I decided to get the extended coverage so that in case I did have any problems with the car, I can get it taken care of.

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    Verified purchase
    CoveragePrice

    Reviewed Nov. 18, 2015

    The experience was good overall. Any dissatisfaction is over the price. I was tough on this issue but I am a realist and understand that the cost is based on vehicle age -- my 1997 Jaguar XK8. Actually the cost increase for more coverage wasn't bad, the problem is the initial. That is obviously not a fair complaint by me.

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    Verified purchase
    Customer Service

    Reviewed Nov. 18, 2015

    I had a very good experience over the phone with Customer Service on the information for CARCHEX. I understand information, very clear.

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    Verified purchase
    CoveragePrice

    Reviewed Nov. 18, 2015

    My warranty is going to be up pretty soon and I need extra coverage because I travel to work a lot and make sure everything is safe. Extra coverage is very valuable because if anything happens, I'm covered. Carchex is one of my first options and they have a good price. They've been helpful in everything. I had a good experience with the specialist I dealt with and I was assisted thoroughly, specifically on the rate. Based on my miles of driving, we come along in choosing the right plan with Carchex.

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    Verified purchase

    Reviewed Nov. 18, 2015

    I’m dissatisfied with my experience with CARCHEX. I already paid it last month and I haven't gotten my papers yet or any kind of acknowledgement of being issued to anything. The protection specialist was alright but it could have been better. He explained everything to me and said he's gonna send the papers. He didn't follow up on what he told me he was gonna do. I went to read up and they gave me so long to accept it or not. But how can I do that if I haven't had a chance to read it.

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    Factual basis uncertain
    Verified purchase

    Reviewed Nov. 18, 2015

    I bought a used three-quarter-ton dodged diesel pick up planning on taking a cross country trip for about a year on it so I bought an extended coverage from Carchex. I want to make sure I won't get any big bills if something happens. Their specialist was very good and informative. They were very highly rated when I got online and that's why I went with them.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 18, 2015

    The signup process with CARCHEX was great and easy. They were very nice and courteous and explained things. My purchasing experience with them was fine although I haven't used it yet. I have to wait until the twenty third to even be able to use it. Also I've been trying to send out that thing for the rebate and twice I bought an envelope and a stamp and I've lost it. I hope I get it off in time because I did it the fifteenth so it's like a couple of days.

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    Verified purchase
    Coverage

    Reviewed Nov. 17, 2015

    My car is a 2013 Chevy Sonic LT Hatchback and I was told I had to wait till I put a thousand miles on it to have it checked out. I recently bought this in May and have come to find out that it was used. I bought it at the Excalibur over here in the Tri-Cities and after I bought it, they told me that there was no warranty on it. So I said, "Well, I'm gonna have to figure out some way to get a warranty because I don't want anything to happen." It matters organically because you have to have a technician working on the electronic equipment in these new cars nowadays. So, I got an extended coverage from CARCHEX and I'm very satisfied so far.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 17, 2015

    My coverage for my vehicle that I bought has run out and so I purchased an extended coverage from Carchex which was very easy. I called and they sent it through the mail, then I called back in and talked to them about it. Carchex has assisted me thoroughly, and the protection specialist was straightforward, told me what it will cover. I needed a protection plan because everything is so expensive and if something goes wrong with my car, Carchex will cover what they said is covered.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Nov. 17, 2015

    The older models were having issues so I thought of buying an extended coverage with Carchex. Everything was pretty straightforward with my experience. The broker answered all my questions promptly.

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    Verified purchase
    Customer Service

    Reviewed Nov. 17, 2015

    The contact was good, very polite. Customer service was not rude, give me the chance to explain myself, friendly, professional in every way. No sharp words, over talking, understanding my needs. This is my first time seeking a car warranty. So far I am comfortable with CARCHEX. Thanks.

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    Verified purchase

    Reviewed Nov. 17, 2015

    The Carchex salesman we talked to was definitely wonderful with explaining everything to me and going into detail. He also gave me information on what I didn't even know about my vehicle. To say the least, my experience so far with Carchex was good that I recommended it to one of my friends.

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    Verified purchase

    Reviewed Nov. 17, 2015

    My coverage was almost to expire and because of the year and the kind of my car, I bought an extended warranty from Carchex. Purchasing the plan was good and the protection specialist explained all the benefits with me well. I'm hoping that I end up happy with it. So far, so good.

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    Verified purchase
    Coverage

    Reviewed Nov. 17, 2015

    My vehicle's warranty already expired and CARCHEX made me a good offer for an extended coverage. The person I was in contact with was pretty good and explained everything. Now, in case something happens, I'm already backed up. I would recommend them to somebody else.

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    Verified purchase

    Reviewed Nov. 17, 2015

    I acquired an extended coverage from Carchex because I got an older car. The protection specialist thoroughly assisted me and interactions with him were pretty good.

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    Verified purchase

    Reviewed Nov. 16, 2015

    Helped me take care of everything I needed to do to renew the warranty in a very effective and efficient way.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 16, 2015

    Having a vehicle protection plan is very valuable. Anything can happen, one can never know. I purchased a used car and I don't have monthly payments because I purchased it outright. To me, the insurance is considered my monthly payment and it gave the security to ensure that if something happens to the vehicle it will be taken cared of. The rep from Carchex that I spoke over the phone was very knowledgeable and helpful. Sent me the information for me to read and look over and thoroughly assisted me (If it wasn't for that I would think twice about getting the coverage). They were able to answer questions and educate me. She won me over with helping me make a decision.

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    Verified purchase

    Reviewed Nov. 16, 2015

    I've been looking at extended warranties for my 2011 Durango and after listening to some aggressive, "buy now" ploys from other providers, stumbled across CarChex. My rep Will was very helpful, low pressure and provided me with various warranty options for my vehicle before I committed to anything. Thanks for taking the stress out of this decision!

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    Verified purchase

    Reviewed Nov. 16, 2015

    When my warranty went up on my car, I bought extended coverage from Carchex. My experience was wonderful, I have no problems. Interactions with the protection specialist was perfect as he described everything to me.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 16, 2015

    The gentleman from Carchex was very helpful and informative with his work. He called and worked with me in every way because I didn't know anything about it. He was patient with me and an excellent salesperson. I use to have coverage on my vehicle, but for some apparent reason, they stopped, so I had to find another company because a protection plan is valuable for me. I have Carchex now but so far I haven't had a chance to use it yet.

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    Verified purchase

    Reviewed Nov. 16, 2015

    I had a policy with Carchex since March and I just renewed. It was a good interaction with the protection specialist. Overall, I'm satisfied with them.

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    Verified purchase
    Coverage

    Reviewed Nov. 16, 2015

    The extended coverage costs so much but the representative from CARCHEX who I talked to was nice and he made sure everything is right. He explained everything to me, assisted me thoroughly and answered all my questions.

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    Verified purchase

    Reviewed Nov. 16, 2015

    I looked up a few extended coverage policy and the CARCHEX deal sounded better to me. I enjoyed the protection specialist and he has worked with me and I had no problems. Right now, I’ve had no problems with my car but it’s been extremely easy getting it done and everything was explained to me and sounded good.

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    Verified purchase
    Customer Service

    Reviewed Nov. 15, 2015

    I have this older vehicle and I don’t want to deal with the problems after the first thousand miles so I got an extended coverage policy for it. Having it gives me comfort of knowing that major things are taken care of. Purchasing the protection plan from CARCHEX was fairly easy. The protection specialist was fine and he was the most professional (out of the few who called) unlike the ones in used car sales. I want to be treated like it's a service, not some timeshare deal.

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    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 15, 2015

    Purchasing the vehicle protection plan from CARCHEX was good. I went online and wanted a quote, and got a call pretty quickly after that. The salesperson was a little pushy. It seems that they just wanted to make a sale because when I was talking to the salesperson, she went through the material quickly and we weren't afforded much time to read through the documentation. I felt a bit of sales pressure but I already knew it as it's what I expected. That was the only negative in the experience.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 15, 2015

    I got an extended coverage from Carchex and purchasing it was easy. The protection specialist was very good and he thoroughly assisted me and was able to answer all my questions and explained things to me. Overall, Carchex is a cool service.

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    Verified purchase
    Price

    Reviewed Nov. 15, 2015

    I have a very expensive car. If my transmission were to go out, it would cost me $5,000 so when the Carchex guy was explaining everything to me, I asked if I might have to get my Ferrari fixed, I wanted know the amount. He answered that I'll just pay a hundred-dollar deductible and I decided to see him then. I went online and just got it. I was scared of a person getting my card number and had done research on it, went on ahead and had it debited on my account. The protection specialist thoroughly assisted me.

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    Verified purchase
    Customer Service

    Reviewed Nov. 15, 2015

    The Carchex sales representative called me several times and I ended up going with them because of that. I have yet to experience dealing with them but I'm happy so far.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 15, 2015

    My vehicle is a foreign car and it didn't have a warranty on it, so I looked into acquiring an extended coverage. CARCHEX was sending me information for the last few months and I finally responded. The protection specialist was very friendly and good. I was very pleased with the initial interaction. But I've been trying to contact somebody from their customer service line, which is not very good. So I'm very dissatisfied right now.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed Nov. 14, 2015

    My car has a popping sound whenever I turn and they told me it’s the rack and pinion, and not the wheel bearing and my tire rods. So we fixed the rack and pinion and it’s still making the same sound. The technician said, “Ma’am, I’m going to look at it again. It’s your rack and pinion side”. It came out of my pocket again. Then something else went wrong after they fixed it, and it had to come out of my pocket four times. I was highly pissed off that my warranty didn’t cover it. I wish Carchex called me about a month or so earlier because I paid for the these things from my pocket. I’m waiting now for my wheel bearing.

    I never heard of any other extended coverage provider because I never really looked and shopped around. I‘ve always gone with the warranty that comes with the car. My cousin told me he went to Carchex and that all he had to pay was $100 for all the work that was done to his car. I need something like that. It was easy signing up for Carchex. The protection specialist was nice. He called me if I’m having a problem. If I had, I call him and he will call me back. Everything was great.

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    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 14, 2015

    Our vehicle is getting older and I thought it would be a good time to acquire an extended coverage for it. I got an email from Carchex - I wasn't looking for anybody in particular but when I got the email I sorted it out - and it was reasonable. The protection specialist was very good and answered a lot of questions and told me what would be under warranty. Purchasing experience with them was very good. Having a vehicle protection plan is very valuable especially in a diesel as when they break down they're expensive.

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    Verified purchase

    Reviewed Nov. 14, 2015

    I got my vehicle about a year and a half ago and I didn't buy an extended warranty that time from the dealer. I think a protection plan is good and valuable so I figured I'd buy one now being on the safe side. You don't know what's going to happen. The specialist from Carchex was good. He answered all of my questions and thoroughly assisted me. Purchasing the plan from them was easy process. In fact, I just sent the contract back to them.

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    Verified purchase

    Reviewed Nov. 14, 2015

    With every thing I have read it seem to be a great warranty. I will tell my family about it.

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    Verified purchase
    Customer Service

    Reviewed Nov. 14, 2015

    My third party warranty was over and I was contacted by someone from CARCHEX and explained how the warranty will work out for me. But that time when he called I wasn’t able to purchase the insurance due to financial reasons, so when I got my social security check the second Wednesday of last month, I had given permission to debit my account and take out the first month. I’d recommend them due to the package in the mail that I received and the gentleman that was on the phone talking to me.

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    Reviewed Nov. 14, 2015

    I didn’t use CARCHEX yet and I hope not to have to use them but I have a very good experience with them as of now. The salesman explained everything and he lead me to the right warranty.

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    Verified purchase
    Price

    Reviewed Nov. 14, 2015

    It was because of the type of vehicle that I have that I decided to get an extended warranty. I wanted to make sure it'll keep functioning and will be ready to go at all times. If something happens, I want to be able to be able to take care of it. And even though the warranty costs more, it's well worth it. Having a protection plan for me is 100% valuable. It's like having a damned marine. With Carchex, I dealt with Alex and it was good. I do appreciate having somebody like him. To this moment, Carchex has been superb. Everything has been perfect.

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    Coverage

    Reviewed Nov. 14, 2015

    I did a little research on Carchex and talked to a few mechanics and they said it was pretty good. I wanted the best one so I purchased an extended coverage policy from Carchex and it was easy. I called and had some questions. I was on hold - they were really busy talking to other clients at the time but it was okay. Everything has been smooth for me and I'm pleased with them.

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    Coverage

    Reviewed Nov. 14, 2015

    I purchased a vehicle that is a couple years old and the factory warranty is expired. It is very valuable to have a vehicle protection plan, so I purchased the coverage. My purchasing experience was great - the form is easy to fill-out and user-friendly. The protection specialist was very detailed and knowledgeable. He knew a lot about the product they sell, and he answered all the questions that I would've had before I even asked.

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    Verified purchase

    Reviewed Nov. 14, 2015

    The service from Carchex has been outstanding. So far, everything has been great and I'm pleased.

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    Verified purchase

    Reviewed Nov. 13, 2015

    Carchex's protection specialist was great and well spoken. He gave me lots of information and told me about a couple of different plans. Furthermore, I have really found the vehicle protection plan valuable. I've had it for the last two years on my car and used it a couple of times so it's a good thing.

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    Verified purchase

    Reviewed Nov. 13, 2015

    The CARCHEX team did a good job. I was pleased with what and how they explained the protection plan and how they put everything in the perspective and easy for me to understand. It was a wonderful experience. I would recommend it to a friend and family member.

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    CoveragePrice

    Reviewed Nov. 13, 2015

    So far, I haven't had any issues with CARCHEX. Having said that, it's all straightforward and everything has been easy and going along. I figured it would be a good idea to acquire extended coverage for my vehicle since it's a Ford and they start having issues around this age. It's also easier and cheaper to pay it off monthly in anticipation of any issues.

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    Customer Service

    Reviewed Nov. 13, 2015

    I first received a notice in the mail telling me that my current was running and that it would be inexpensive. I had a major issue so I jumped on and got CARCHEX. My overall experience with them has been pretty easy and when I talked to their protection specialists, they were able to answer all of my questions and helped me in every way. I consider this protection plan to be very valuable and I would recommend it.

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    Verified purchase

    Reviewed Nov. 13, 2015

    My vehicle is 2012 and it had a lot of recall. I got an extended coverage policy for it to make sure that if major parts break down, it’ll be covered and I wouldn’t be spending large sum of money just to make the car move. I went with CARCHEX over other provider because of the price. In addition, their protection specialist was knowledgeable and the process of buying from them was easy.

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    Customer Service

    Reviewed Nov. 13, 2015

    Their customer service was good and I would recommend them to a friend.

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    Verified purchase

    Reviewed Nov. 13, 2015

    It's the first early days within my contract. I usually reviewed other coverage for the other companies that I went through and Carfax recommended Carchex. The people at Carchex were helpful and thoroughly assisted me.

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    Verified purchase

    Reviewed Nov. 12, 2015

    Everything was fine with CARCHEX and I'd recommend it. The process of getting signed up was straight to the point and very clear and I understood everything they explained to me.

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    Verified purchase
    Customer Service

    Reviewed Nov. 12, 2015

    I had an extended coverage policy previously. It was expired and I intend to keep the car for a couple more years, so I thought it would be a good idea to continue to get it covered. It was very easy purchasing the protection plan from CARCHEX. The protection specialist is informed and able to assist me and answer all my questions. It's very valuable to have a vehicle protection plan for my car.

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    Punctuality & Speed

    Reviewed Nov. 12, 2015

    Getting signed up with CARCHEX was great, fast and easy. It went rather well. They should keep doing a good job and I will recommend them to a friend.

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    Verified purchase

    Reviewed Nov. 12, 2015

    Julie was the best representative I've ever had to deal with. She sent and went over the quotes with me and I told her, "Let me think about it and I'd give you a call back". I told her to give me a call if I didn't call her back a certain time. She called back and said, "We spoke a couple of days ago about your extended warranty". She was very courteous and nice. I didn't even have much questions and she was answering all the questions that you would possibly have. She was totally awesome and definitely the keeper. I would definitely recommend.

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    Verified purchase

    Reviewed Nov. 12, 2015

    I recommend Carchex. I've had no problems working with their protection specialist in purchasing it, I felt I was thoroughly assisted. They sent a comparison based on me getting Carfax and I liked Carchex's comparison better than what I was offered.

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    Verified purchase

    Reviewed Nov. 12, 2015

    I needed an extended warranty on my car and Carchex was the best deal to me. The purchasing process was very simple and easy and the specialist answered all the questions that I asked him. I'll recommend it.

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    Verified purchase

    Reviewed Nov. 11, 2015

    Carchex has been a great experience. The representative that helped me was the best. She helped me understand everything and I love the pack that she gave me.

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    Verified purchase

    Reviewed Nov. 11, 2015

    My car's warranty was out so I decided to purchase an extended coverage policy. The guy that CARCHEX had on there was the same guy that it has on TV. There was no problem purchasing my protection plan from them and it went right through. Also, the protection specialist was great. I'm satisfied with CARCHEX.

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    Verified purchase
    Coverage

    Reviewed Nov. 11, 2015

    They let me think the extended coverage is more than what it's supposed to be so I sent in the cancellation notice on Monday.

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    Factual basis uncertain
    Verified purchase

    Reviewed Nov. 11, 2015

    It is very valuable to have a vehicle protection plan. The warranty on my vehicle run out and I wanted to have coverage, so I decided to acquire one. Carchex had everything I thought that I need, so I went with them. I also had good interactions with their protection specialist.

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    Verified purchase
    Coverage

    Reviewed Nov. 11, 2015

    I love my cars and wanted to see them covered so when one of the warranties ran out, I decided to get extended coverage. Carchex gave me something to use. Their specialist did a good job and gave me all the information I asked for. I would recommend them but I didn't realize I did it on both of my vehicles - one of them is still good for another two years. I'm paying for two extended warranties on one vehicle and I was getting ready to call to cancel one of them.

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    Price

    Reviewed Nov. 10, 2015

    I like Carchex' monthly payment and that I can cancel it anytime. The gentleman I dealt with, Anthony, was very helpful. He explained everything to me very well. The most important thing was that I don't have to pay them a big sum for two or three years. And when I sell the car in six months, I can cancel the warranty. I have a car worth $60,000. If there's something that happens to it, the cost will be very expensive. With Carchex, everything is perfect.

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    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2015

    We are very pleased with the follow-up to our inquiry regarding Carchex services. Customer Service Representative, Steve ** was engaging, enthusiastic, candid and informative. He provided solid responses to our policy questions, and was responsive to our need for information. Mr. ** represents the best in customer service representatives - far better than Comcast, Apple, Geico, AAA, and other companies with whom we conduct business. Thank you!

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    Verified purchase

    Reviewed Nov. 10, 2015

    I like to have coverage and was looking online and saw CARCHEX. Their specialists were courteous, knowledgeable, and helpful. I haven't really read over the plan but I'm happy with them so far.

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    Verified purchase
    Coverage

    Reviewed Nov. 10, 2015

    Phil was helpful and also enlightened me when I thought something was bumper to bumper coverage and it was not. He got me a plan which met my needs and worked with me so it would fit within my budget. Great job and so far so good!

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    Verified purchase

    Reviewed Nov. 10, 2015

    I haven't used or done anything with them yet since signing up, but it was a good experience to purchase my vehicle protection plan from CARCHEX. My interactions with the protection specialist was pretty good. It wasn't too prolonged.

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    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2015

    Purchasing a protection plan from CARCHEX was easy and the customer service was great. The protection specialist was very helpful. It was great.

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    Verified purchase
    Coverage

    Reviewed Nov. 10, 2015

    I initially thought I can't get my car covered since it's now three years old. Then I signed up with CARCHEX and they sent me documentation, but I don't have any experience with them yet. Their protection specialist was good though.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 10, 2015

    CARCHEX is really fine to me. I enjoy their customer care and the call back to do a cancellation. I didn't get a hard time and they all treated me with a lot of respect and concern so definitely I would use them again. They definitely did a good job. I would refer them to all of my friends if they needed extended car warranty.

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    Verified purchase
    Coverage

    Reviewed Nov. 10, 2015

    We got new vehicles and didn’t want to have to worry about breakdown since we’re getting up in our age, so we acquired our extended coverage from Carchex, and their guy was very knowledgeable. He seemed like a nice person and was very helpful. Also, their specialist thoroughly assisted me, and was very good at his job. I’d recommend them.

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    Coverage

    Reviewed Nov. 9, 2015

    I bought a car with an extended coverage on it. The plan really helped so I extended it. Purchasing the vehicle protection plan was easy and the protection specialist from Carchex was nice and helpful.

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    Verified purchase

    Reviewed Nov. 9, 2015

    We were very please with the serve that got. Will tell family and friends.

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    Verified purchase
    Claims Handling

    Reviewed Nov. 9, 2015

    I bought a vehicle from a used car dealership and the gentleman sold me a warranty. He sold me a warranty off the lot. He took the first two payments. But when I went to go put the claim in for the estimate of $2700, the warranty company claimed they never heard of us. So nobody ever processed the warranty. That ultimately left me without a warranty. I'm getting the car fixed now. I didn't put in the claim with Carchex and I got a warranty so anything thereafter the car is fixed, it'll be covered. Carchex is great. I haven't had any issues. Everything's good, so far. They sent me a packet, I reviewed the packet with my wife. Everything's going good. Their protection specialist explained everything. It was real clear. Other than that, everything worked out.

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    Verified purchase

    Reviewed Nov. 9, 2015

    I'd recommend CARCHEX. The protection specialist was friendly and assisted me thoroughly. Also, he was knowledgeable, explained everything, and I understood and appreciate it.

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    Verified purchase
    Coverage

    Reviewed Nov. 9, 2015

    I acquired extended coverage for my vehicle from Carchex because it was a good opportunity to get on maintenance and stuff that'll keep my vehicle up to par. It's very reasonable. I had a good experience with the protection specialist and he assisted me thoroughly. I think it's a need to have a vehicle protection plan.

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    Verified purchase

    Reviewed Nov. 9, 2015

    I had a Toyota Camry 2002 car, which was good but something happened anyway. I spent a lot of money for repairs. This time I'm going to get something to help me. So I look into acquiring extended coverage for my vehicle and got Carchex. I haven't received my package yet, but I feel comfortable because I don't have to kill myself for car repairs. The man I spoke to about Carchex was very helpful and patient. I feel that he thoroughly assisted me in purchasing my plan. I spoke about Carchex to one of my friends, who got an Infiniti car.

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    Verified purchase

    Reviewed Nov. 9, 2015

    The protection specialist from Carchex was good and absolutely assisted me. It's valuable to have a protection plan because I can't afford if something goes wrong to my car. I wish I knew that before my warranty ran out. I would have got it before.

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    Customer ServiceCoverage

    Reviewed Nov. 9, 2015

    I bought a used car, it's old and I wanted to have coverage in case something goes wrong. I called CARCHEX after I got mail and the plans were explained to me. I got the plan coverage details through the mail and then confirmed with them. The protection specialists are knowledgeable and good and so far I'm happy. Like health insurance, we need to have the CARCHEX plan that's required at this time in America.

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    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 9, 2015

    When I bought my truck, the dealer tried to sell me a warranty. I almost wanted to get it. I started looking into it and then saw CARCHEX and looked at their reviews. I called them and I was very pleased with my experience. I guess I got the best warranty plan. I have recommended a couple of people to CARCHEX.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 9, 2015

    I want to be covered in the event that something happens, so I purchased an extended coverage for my vehicle. Purchasing the extended warranty was pretty fast. I haven't had a chance to use the service to figure out how it's going to work on the other end of it which I think is important, but everything worked out. People followed up with me really quickly and were helpful in giving the information that I needed in a timely manner. I'd recommend them.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & Speed

    Reviewed Nov. 9, 2015

    I looked into acquiring extended coverage because I have a Cadillac and I understand that parts and labors for Cadillac of any year can be expensive. If it’s something enormous amount of money it’d take, then that car will probably sit for a couple of weeks as opposed to maybe just having it looked at. I got a statement in the mail about CARCHEX and the warranty or something like that and then I just tossed it to the side and eventually, I threw it away. And lo and behold, he called me back a couple of weeks later, and I just felt glad. They had a purpose in it for me to go ahead and consider the warranty.

    It was a little baffling when I purchased the plan. Maybe that was my approach. And I’m about 98% to 99% sure now that it’s all good. I’d hate to pay three or four payments and then try to take my car and get it serviced and then people look at me crazy or something. But I talked to several people at CARCHEX, and they seem a little convincing. But there are scammers out here this day and time, and I’m not old. I know they target people. There are a lot of scams going on out here and there.

    They were very friendly at CARCHEX. James is my own personal representative or whatever. He’s the guy who sold me. He was good. He was evasive; I couldn’t get him. I couldn’t get his voicemail or any of that in the beginning. That’s what made me really think, “Uh-oh, is this thing for real?” And then too I was thinking, “Wait a minute, we’re talking $100 a year paying people to scam.” That don’t sound like a whole lot of money that they really want. I was looking at both ends of the spectrum. If they’re scamming, why don’t they want $5,000 or $6,000? A hundred dollars now, I’ve caught my losses and going about my business for $110, not to say that I got it like that.

    When we first started the payment arrangement, I may have gotten a little out of character -- we did the thing on a Monday and then the money thing was translated on a Friday, and I got a little confused by that. They were more relaxed than I was. And as a result of that, I was a little bit irate and I thought that it was a scam. I kept getting voicemails and all kind of red flags kind of popped up. I finally talked to a couple of people, and they told me otherwise, and then too I was wondering why it took so long for me to get any kind of brochure, the statement, or anything in the mail, which it took nine days.

    They said it could take anywhere from 14 days, which I did finally get something in the mail. I paid a couple of payments, I want to try it, maybe the first of the year, barring anything happens to my vehicle. I just want to make sure everything’s a go. I don’t want to be scammed. Ironically enough, I was just about to go to Crest Cadillac today or any Cadillac dealer and ask them are they familiar with CARCHEX.

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    Verified purchase
    Price

    Reviewed Nov. 9, 2015

    When I took my car to a car wash that had one of those high powered washes, it wiped out my rear camera. If I didn't have a warranty (a different one) at that time, it would have cost me $400 to replace it. That experience taught me that sometimes extended warranties are well worth the value. When I purchased one from CARCHEX, it was easy and I was able to get what I wanted. It was all online when I talked to their protection specialist. It hasn't been a month since I've had them so I haven't had any experience with them yet. But having it is a nice peace of mind. Now, all I do is make sure I keep a little prepaid card handy so I have the hundred dollars available in case I ever need it. The only problem is they were not clear about the payment and they never told me how long I'm supposed to make it.

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    Customer ServicePrice

    Reviewed Nov. 9, 2015

    I was looking at a new vehicle and I thought my vehicle is going to have to last me another year or two if I want to afford this one. Because all these prices are ridiculous. I had a gentleman from CARCHEX call me and he was very nice. The purchasing experience has been very easy and pleasant. I have to have a thousand miles on the vehicle and it’s probably going to take me three or four months of payments before I even reach that. It’s the only drawback on the warranty.

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    CoverageSales & Marketing

    Reviewed Nov. 9, 2015

    I work in Alaska and my wife drives the car so I acquired an extended coverage to protect it for any kind of problems. I like to protect my family so that’s the reason I have to buy warranties like that, to be safe. And I'm happy with my purchasing experience with CARCHEX because I got a pretty good attention with the sales guy. I'd recommend CARCHEX.

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    Customer ServiceCoverage

    Reviewed Nov. 8, 2015

    CARCHEX called me many times. One of the reps told me that I may need a warranty if I have a new vehicle and it can fix everything. Another one of them told me that I have to make a new contract or it will not cover everything. He also said I had to pay $130 and have to cancel the other one for the new one. I didn't understand one of them, but they helped me. I started last month.

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    Verified purchase

    Reviewed Nov. 8, 2015

    It is very important for me to have a vehicle protection plan, and purchasing it from Carchex has been very easy. Their protection specialist has thoroughly assisted me. The plan works for me.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 8, 2015

    The lady that help me her name is Hope and she was a real nice and pleasing person to talk to. I told her she can sell heart to the devil. Only because she act as if she really cared and these days that's what people need to feel. We talked as if we knew each other for years. I wish all my bill collectors had a Hope, maybe they would get paid on time.

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    Verified purchase

    Reviewed Nov. 8, 2015

    Having a vehicle protection plan is valuable but a lot of auto insurance companies wouldn't take 2006's, but CARCHEX does. I had to wait a little to get the paperwork but after reading it, their plan was pretty good. Purchasing it was easy. They answered all my questions and assisted me thoroughly. CARCHEX is excellent.

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    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2015

    I decided to get extended coverage for my vehicle for added security. Purchasing with Carchex was a good experience and the gentleman who helped me was real professional. He was very knowledgeable as to the different things I was asking him. He gave me some ideas and certain packages that the company had. So it was very easy for me to make my determination as to which package that I wanted to go with. That's why I went on and went with them. He also explained to me that he was going to be my go-to person to where if anything happens or if I wanted to upgrade anything, to call him and he gave me all his information into the email. So I’m very pleased that I have him to work with. It was an awesome experience.

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    Verified purchase

    Reviewed Nov. 8, 2015

    It's very valuable to have a vehicle protection plan, so we purchased one from CARCHEX when we got a different vehicle. Their specialist was very nice and informative in talking to us. He thoroughly assisted us and answered all of our questions.

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    Verified purchase

    Reviewed Nov. 8, 2015

    We just purchased Carchex for our car. It was a premium vehicle. Their protection specialist was understandable and clear and there were no problems. Am happy with this deal.

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    Verified purchase

    Reviewed Nov. 8, 2015

    Outstanding job! Ryan was a fabulous guy. He was so positive, outgoing, very knowledgeable, and he found the best plan to meet my needs. I know the plan that I purchased is more than what I intended to spend but the way it was presented to me by Ryan made up my mind. I received the packet in the mail and it's very easy to read and understand.

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    Customer ServiceCoverageTechPunctuality & Speed

    Reviewed Nov. 8, 2015

    I looked into acquiring extended coverage because the dealership that I got the car from didn't offer me one. I got an email and it's like a ticket to any local car dealer, so that's why I chose CARCHEX over a different extended coverage provider. My experience when purchasing the plan is actually very good. The gentleman was very knowledgeable, very polite. I felt that he thoroughly assisted. He explained everything. For me, having a vehicle protection plan is very valuable. The only thing that I was a little concerned about was whichever shop goes, the fuel, it's going to be a lot of money to repair. It was a really, really easy experience. It was a real quick deal that was explained properly and efficiently. I'd recommend them to a friend.

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    Customer Service

    Reviewed Nov. 7, 2015

    Purchasing the Carchex plan was very easy. The specialist was really helpful, informative and able to answer the questions that I asked him. That made the process easier and more comfortable. I haven't had a reason to use it yet, but it is very valuable to have a vehicle protection plan.

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    Price

    Reviewed Nov. 7, 2015

    Carchex is great and I don't have any problem with them. I decided to acquire extended coverage like Carchex for my vehicle because I was worried about my car and having issues. They can get to be rather expensive. The protection specialist who helped me was alright and I would recommend them.

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    Verified purchase

    Reviewed Nov. 7, 2015

    Everything's been good with CARCHEX. I had an excellent experience and would recommend them.

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    Verified purchase
    Coverage

    Reviewed Nov. 7, 2015

    Carchex's salesman was good. He did a fine job. He told me the facts and I hope to god it’s true because I haven’t got to read the contract on it yet. As far as the salesman, I was satisfied with what he told me what it covers.

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    Coverage

    Reviewed Nov. 7, 2015

    The warranty had expired on my vehicle so I needed something to protect myself because if you take a look at the cost for repairs and things that go wrong with the vehicle now, if misfortune happens within warranty, you're not losing any money. It's a win-win. CARCHEX made contact with me and the representative that did all my details was pretty good in explaining. It seemed to have larger coverage in everything so I agreed with it. I'm satisfied with CARCHEX so far. It's a great experience.

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    Verified purchase

    Reviewed Nov. 7, 2015

    I bought a 2006 Volkswagen Jetta for my daughter to drive next year when she turns 17. Other than a mistake with the mileage, it was a good experience with Carchex. The one who assisted me did a great job. I have no paperwork yet and nothing beats a piece of paper with information on it, but she read out some stuff. I’m going to wait a little but I might get my other 3 vehicles that don’t have a warranty under the warranty plan, depending on if they could take care of the Volkswagen without a hassle if anything happens to it.

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    Refunds & Payouts

    Reviewed Nov. 7, 2015

    It's very valuable to have a vehicle protection plan because the expenses might get very expensive and I cannot afford it out of pocket. When I found out that my warranty was almost up I renewed with CARCHEX. They were good and very helpful. I was satisfied with the experience and I'll recommend them to my family members or friends.

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    Customer ServiceCoverage

    Reviewed Nov. 6, 2015

    I decided to look into acquiring extended coverage for our vehicle for the peace of mind. I was talking to the gentleman that's part of the extended warranty firm and he was explaining to me, "You know, if you did have a situation where your car just broke down right now, what would you do? You still have to do everything." And I probably would have no transportation at all. Just to be out of town on the road, I don't have to worry about that. If something happen right now and my car breaks down, I want to leave it or be able to go stay in a hotel and get my car safety to tow. I wouldn't have to worry about it.

    I didn't look for another extended coverage provider. But after my warranty had ended on my vehicle, that's when I received a letter from CARCHEX and I called and later on, they told me about the process and everything. They know that the Bumper to Bumper warranty is good and the only thing he said that I would have to pay for would be my brakes, rotors, tune-ups, and all; everything else would be covered. The protection specialist Ivan was very knowledgeable, very courteous, had a good insight on what I needed and what was needed for my vehicle. He was real very helpful.

    Having a vehicle protection plan is very valuable. I don't wish that it'll happen, but if it does happen, at least I know I'm covered. Until I use it, I can't really rate them. From what I need for my vehicle, it would be a 5, but when something happens at 1 o'clock, 2 o'clock in the morning, will I be covered? Will I be taken care of? Will I be just sitting on the road until the next day? That's when I have a problem. But based on my purchasing experience and interactions with the team at CARCHEX, I'd recommend them.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 6, 2015

    I bought a vehicle that had only 150,000 miles on it and it had just come out of warranty and I wanted one. Carchex is still a little higher but I figured it was worth it. Signing up with them was very simple. I talked to the representative on the phone. It was no pressure. He understood that I wanted to check out the other companies and explained how much of the vehicle was covered by the program versus some of the other companies - he was right. As soon as I signed up online, he called me back and sent me a follow-up e-mail. Labor and parts are very expensive nowadays and I've used that plan once or twice and it’s paid for itself.

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    CoveragePrice

    Reviewed Nov. 6, 2015

    I needed the peace of mind that when my car breaks, the repairs would be very expensive on my vehicle so I purchased an extended coverage for my car. I feel Carchex's protection plan was very expensive and they were not willing to negotiate but it wasn't a bad experience.

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    CARCHEX
    Response from CARCHEX

    Thanks for sharing your feedback of your recent purchase of Extended Vehicle Protection on your 2009 BMW X5! I am very happy we were able to provide you peace of mind with our Titanium level of coverage.

    Our Titanium level of coverage gives you protection on all of your vehicle's components with the exception of a short list of components (typically referred to as bumper to bumper). This is the highest level of coverage available and is a great way to protect your vehicle.

    Our policies are priced based on the make and model of your vehicle as well as the amount of miles driven on the vehicle. With your vehicle, you purchased the Titanium level coverage for a vehicle with 90,000 miles on it.

    In order to help with the cost, I see we were able to include 24 months interest free financing to assist you with your purchase.

    In review of your policy and vehicle, I am confident you made a great decision in purchasing your vehicle protection plan with CARCHEX!

    If you have any additional questions about your policy, feel free to reach out to me at (877)227-2439 X 1204.

    Sincerely,
    Jason Nierwienski

    CARCHEX Customer Service Manager

    Verified purchase
    Coverage

    Reviewed Nov. 6, 2015

    I got extended coverage from CARCHEX because you don't know what to expect and you always want a peace of mind. I've been talking to one of their salesmen and I like that he was straight forward. Plus, I like how they do things. They make sure before you get any service with them, they're gonna Carfax. Their specialist was also good. I haven't had any issues with them yet but hopefully they'd also be okay if I have problems with my car or take it to any shop.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 6, 2015

    I just got with CARCHEX. It seems that they're really followed up well and sent me all the documents and everything in the mail. What they said on the phone and what they mailed me was exactly to the point so it seems like it's going to be very good. I'm retired and I don't really know a lot about cars and I have a 2009 CTS Cadillac that my husband purchased before. It's in very good condition. New vehicles are expensive and I don't want to go in to use them because I don't know anything about cars except how to put the gas. Why not have extended coverage and hold on to this vehicle. It's a Cadillac and they're good for hundreds and thousands of mileage. If anything major goes wrong I'll have a peace of mind and not have an enormous bill.

    Purchasing the vehicle protection plan was quite easy. I called the protection specialist back and forth to ask some other questions that I didn't quite understand. They answered the questions and explained everything to me. Having a vehicle protection plan is very valuable. If you own a nice car that's still running and any car out there is going to cost you $500 or $600 a month. Hopefully, I won't have any problems, I don't foresee any problems but in case I do, I have payments for only two years on this and then I have another three years that's covered. It's good for five years. I'm very satisfied.

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    Reviewed Nov. 6, 2015

    We had extended warranty on our car before but it ran out. Since having a protection plan is very valuable, we were looking for another one to extend it. Then CARCHEX contacted us and because they were the only one who did, we got it from them. The experience was good because everything and everybody from CARCHEX was nice. I'm sure I'm gonna be happy with it.

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    Price

    Reviewed Nov. 6, 2015

    My current warranty is expiring so I decided look into acquiring extended coverage for my vehicle and went with Carchex. Their representative is very knowledgeable, friendly, and helpful. I feel that they thoroughly assisted me and I would recommend them. Having a vehicle protection plan is valuable because it tends to be expensive with auto repairs.

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    Coverage

    Reviewed Nov. 5, 2015

    We had looked at different companies offering extended coverage for our vehicle and the best one we found, most reputable, was CARCHEX so we chose it. The protection specialist from CARCHEX thoroughly assisted us when we were speaking with them. They answered every question we had. The vehicle protection plan from CARCHEX was the best buy because it gives the best value for the money you pay. We would recommend CARCHEX to our friends.

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    CoveragePunctuality & Speed

    Reviewed Nov. 5, 2015

    I got a notice that the coverage for my car had expired and the car's still being financed for a couple of years, so I said, "If something happens, I want it covered." It's a good, little car and I don't think there's going to be an issue, but I'd rather pay and not need it than need it and not have it. Having a vehicle protection plan would put my mind at ease, just in case. It's a newer car to me and my understanding with the newer cars is that the main problems they running into are the computer issues. So I'm very glad I have the coverage.

    Caleb, whom I spoke with at CARCHEX, was marvelous, awesome, and excellent in explaining it all to me and walking me through all the different stages, what I could get, and what was covered and what wasn't. Because of him, purchasing our vehicle protection plan from CARCHEX was easy and user-friendly. It was a wise purchase and I'm very happy with it, so I already have recommended CARCHEX. I'm expecting some paperwork that I haven't received yet, but my mail is kind of slow here.

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    Customer ServicePrice

    Reviewed Nov. 5, 2015

    I bought the car so my son could use it. It had a low mileage but the warranty had expired. So I knew that I needed some kind of protection for the car because I never know what could happen to it. I also wanna make sure that if anything significant breaks on it, I have the coverage to cover that. So I called CARCHEX and it was a good experience. A lot of times you interact with people on the phone or via the internet and it’s not a very pleasant experience. But with Carchex it was very easy. And there are very few experiences that I’ve had lately where I could apply that one. I initiated it, then someone called me back and walked me through the process. It was relatively easy because the person who handled my account was very knowledgeable and explained the entire thing to me. I knew exactly what I was getting into and how much it would cost.

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    Price

    Reviewed Nov. 5, 2015

    I do have some problems with my vehicle and it is my only means of transportation. Moreover, this car is an expensive vehicle and I know that I don't have that kind of money to repair it. I have to keep this car running, so I got an extended coverage for it from Carchex. The protection specialist was awesome. He walked me through the entire process of what needed to be done. I did have a few questions for him and he answered them all so well for me. I've been telling a couple of other people about the extended warranty service of Carchex and as a matter of fact, they are looking into it.

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    Verified purchase

    Reviewed Nov. 5, 2015

    The manufacturer's warranty on my vehicle ran out so I got an extended warranty and chose CARCHEX because they called me back first. Their specialists were all good and assisted me 100%. I haven't used the plan yet but the whole experience has been perfect.

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    Reviewed Nov. 5, 2015

    I had already purchased a warranty for one of my other vehicles through CARCHEX. Warranty ran out on this other vehicle, so that's why I was going to the same place. Having a vehicle protection plan is very valuable because I really don't want to deal with any kind of vehicle problems. I haven't used the service yet, but so far, looking at what they offer in their warranty, compared to others, I would recommend them. They're of great value.

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    Verified purchase

    Reviewed Nov. 5, 2015

    I checked several cost agents and the Carchex sales guy was very helpful in explaining the warranty. He was wonderful and always available to talk to me and assured me what was to be taken cared of for my vehicle. Signing up with them was very easy. They were excellent.

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    Verified purchase

    Reviewed Nov. 4, 2015

    Someone told me that an extended warranty would be a good idea if I was buying a used car and Carfax suggested Carchex. The lady from Carchex who helped me was very helpful. Overall, it was easy, quick and clear.

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    Verified purchase

    Reviewed Nov. 4, 2015

    My plan representative Mr. Rodney ** was very professional and helpful. He explained everything to me with details and my questions was answered with satisfaction. I'm glad I can get extended warranty for my 2012 BMW X5!

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    Price

    Reviewed Nov. 4, 2015

    The warranty for my vehicle was running out and I got the voucher through the mail so I decided to acquire extended coverage for it. I remembered the last time when I didn't have a warranty and it ran out, it was very expensive for me to repair my vehicle. Their specialist had good information. He was very respectful, professional. It was a great experience. He helped me a lot and gave me some answers to questions that I needed to know. He was most helpful when I was asking about the warranty and how long and the different benefits, that and all. He gave a lot of information that when I'd ask somebody else before that, they didn't give me.

    It is very valuable to have a vehicle protection plan because all expenses for your car would be taken care of. They're reliable so that was very helpful. Im glad that I got the thing through the mail. And what stood out is that I guess it was kind of like reasonable for that I got to pay every month or whatever. I am very satisfied with their service.

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    Verified purchase

    Reviewed Nov. 4, 2015

    We were very satisfied with CARCHEX. Their protection specialist was courteous and friendly, and I was grateful that he explained everything I asked. They thoroughly assisted me and it’s really valuable to have this vehicle protection plan.

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    Customer Service

    Reviewed Nov. 4, 2015

    Mr. ** has great customer service skills! Knowledge of service is also great! Follow-up and follow through with information in a timely manner is outstanding! Keep up the great work!

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    CoveragePunctuality & Speed

    Reviewed Nov. 4, 2015

    I have a high-mileage vehicle with no warranty. I called Carchex, signed up and I talk to the same protection specialist every time. However, I doubt if I even need it but I went in for an oil change. My car's making a little noise and they thought it was an engine mount. That was covered under Carchex so that made me feel better. Overall, it was an easy and fast experience.

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    CARCHEX Company Information

    Social media:
    Company Name:
    CARCHEX
    Company Type:
    Private
    Year Founded:
    1999
    Address:
    118 Shawan Road, Suite 210
    City:
    Baltimore
    State/Province:
    MD
    Postal Code:
    21030
    Country:
    United States
    Website:
    www.carchex.com

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