AA Auto Protection Reviews

This company has been awful. After paying them for a year, we needed a new transmission. However they will only put a junkyard transmission into our vehicle. They said their only requirement is make sure it runs again to get us back on the road. In contract they are suppose to cover up to 10,000 dollars, but are now saying they will only cover 2200. And that the administrator gets to make those decisions. I wish we would have never given this company a dime. They tell you what you want to hear to get your money but when the time comes that you need it, they do not cover what they are supposed to.

July 17 2017 I started coverage for my recently purchased car (used). I was denied coverage on 3 separate incidents regarding repairs. Aug 2018 ~ I called about cancelling my contract and spoke with Deanna. The documents requested was mailed in 2 days later. It must be stated how impossible it is to contact the individuals responsible for the refund process. Oct 30th ~ I spoke with a sales rep named David that stated my refund wasn't processed correctly. Same day I spoke with Deanna who stated I should get a notice within 5-10 business days. Nov 19th ~ still nothing, I left a voicemail for Mr. **. Nov 26th ~ (still no return call from **) I spoke with Deanna who stated she doesn't have any update on my process or an estimate of an amount and to email the manager **. Email sent.

In our service contract the engine is a covered named part; however, when our 2004 Isuzu Rodeo's engine ate itself - They refused to cover it. A bolt - integral to the engine and interior to the engine broke and destroyed the interior and now the entire engine and some other parts need to be replaced/repaired. We were asked to provide proof of all maintenance and oil changes. Over 70 pages of documentation was submitted. First, Juan said the bolt was an excluded part - but when we reviewed the contract he changed what he said and it is Not a Named Covered Part. The Dealership/Mechanic says the bolt is part of the engine and you don't get an engine without the bolt. We constantly have to play phone tag and have been unable to reach Juan's boss - message left, but no call back!

When the manufacturers warranty on our 2011 Honda Pilot ran out, my husband researched different companies to purchase an extended warranty. This company had a very high rating, offered a product that he liked, so he called and purchased the warranty. The contract would be effective until Feb 2020 or 105,000 miles. This was also to be a transferable warranty. On September 15, we sold our Pilot to a dealership, and the warranty was not transferable to a dealership. I contacted AA on October 4, 2018 and was told what I needed to do to cancel the warranty. On that same day, I mailed the letter and a copy of the odometer reading at the time of sale that was obtained from the dealership.

Talked to Josh when asking about coverage. Said I could pay $49.00 and easily refunded if I changed my mind about it. I changed my mind within 30 mins and canceled the policy, called many times for my refund, nothing. Finally went to my bank, to fill out papers. They are liars. Don't deal with them. Just stay away. Still waiting for my refund.

June 6, 2018 canceled my warranty after being in effect since June 26, 2017. Followed directions exactly for the canceling of this policy including a notary seal. Sent cancellation USPS return receipt requested for my protection. Deanna ** informed me I would receive refund by check. On August 9th and 10th left message at extension ** which is Deanna **. No returns calls. On August 13 reached Deanna ** and was informed my refund is for $502.26. On September 5, 2018 spoke with Deanna ** and now they wanted my banking information for the refund. No, I want my refund credited to my Discover Card you have on file ending in my last four digits which AA Auto Protection has for their prior automatic monthly payments. September 13th, 14th, 17th left message for Deanna ** with no return phone call.

They charge me almost 4k for the best protection with them and the first time I tried to use to replace a shifter assembly thru my authorized dealer, they said that it's not covered. Call them a few times. Had a dropped call couple times and they sent me a bunch of things that you have to do to cancel the contract. This is a scam. Be aware!!!

I purchased extended warranty with this scam company and paid extra for seals and gaskets. Took my car in for work and sent an appraisal adjuster to investigate my claims which were leaking seal. To my surprise they denied my car though I am paying extra for seals. Contacted them and referred to the cancellation department. Sent all the documents they require and to my surprise no refund!!! Sent 4 letters as of 13 Sept 2018 no response or refund!!! How can the BBB give them a high rating? I will do the same as the last person and do whatever I can to lower their rating and have their rating drop to 1 star!!! Next stop news media!!!

I purchase a warranty from this company and I am still waiting to have my car repaired. They was going to send an inspector to make sure that the dealer's service department was correct on what needed to be repaired. I asked the company was this going to occur on every work order if something needs to be repaired and they stated yes. This the first warranty company I dealt with that ever wanted to inspect every claim made to repair my car. Beware of this company, once you purchase this warranty it is very difficult to cancel after 30 days.

I wish they zero stars. STAY AWAY FROM THIS SCAM BUSINESS!!! Got the Platinum package. Turbo went on engine, a month in the shop getting the run around they finally come back and use the words wear and tear and claim denied. WTF is a warranty for but wear and tear. I’m going to haunt you, Attorney General, BBB, claims court and posting whenever I can. Stay away please!!! Trust me. Sounds great at first when you sign up, complete ** show after that.

I purchased a auto protection plan from AA Auto Protection. Matt ** was my consultant. I gave a down deposit and the payments were not supposed to come out until a month later. A week later I actually purchased a new vehicle and called Matt and cancelled the protection plan because obviously I now have a brand new vehicle and don't have that other vehicle anymore. Well that month past and they took the money out anyways. And I checked back on my bank account and they never refunded me the down deposit! I have called several times now and NOT ONE SINGLE PERSON IS HELPING ME! So now I am contacting my bank to dispute the charges and cancel any more charges from this company!!! And this is not a 24 hour company either, so I hope you never need a tow or help after hours!

AVOID--AVOID--AVOID! I filled out an online questionnaire seeking quote for auto warranty. Requested email quote. Received a few phone calls. Called back and left message on their answer phone to please not call, just email quote. Again another call and message. Called back, call was connected and then I had to wait 5/6 seconds for a man to begin speaking. After providing my name and that I was returning his call he indignantly asked what the call was in reference to?

I purchased a auto warranty which I was told by John ** was Platinum Bumper to Bumper. Now when I had my bumper to bumper from the dealership there was no problem if something went that was covered by the warranty. It was paid for after I paid my deductible. Well I had made sure that when I went looking for a warranty on my new Jeep I told John I wanted the same warranty. He assured me that this Platinum coverage was the one I was looking for so I bought this warranty back in 2016. Well this weekend for the first time I needed to use this warranty. I paid my deductible which was 100.00 dollars. My jeep dealer called the warranty company to get approval and was told that they would only give them a certain amount that the Jeep repair shop was asking for too much.

Since 10-02-2017 struggling for refund. SENT 4-1-18 NSF w/ penalty. AA Auto car warranty finally issued a refund 4-1-2018, that I got 4-9-18, and I deposited with less cash back. Receive notice from my bank the refund check was returned. NSF would not clear 4-10-18. Ran twice and did not clear, then ran check again 4-12-18 and did not clear, I got the copy of check back 4-16-18 and called AA Auto and they said they would reissue my check with increased $10.00 NSF I was charged. 1-800-222-4445 ext ** DENNA. She attempted to offer a direct deposit but needed my account number, and I refused to give her my bank account number. Then she offered to put the refund on my credit card but needed my credit card number to do that. I refused again and told her I wanted a Cashier’s check for my refund.

March 16, 2018. I Purchased a car in 2014. At about 1-2 weeks later I purchase a warranty with AA Auto Protection Lienholder Omnisure Group. Since then I only had two issues with the car and they refuse to pay both claims or only paid for certain things. They say due to wear and tear or item not covered under this warranty. I wish they would really explain the type of coverage that you are getting yourself into before purchasing. I feel like this warranty was a waste of money on my end. Any car with over 60000 miles has wear and tear. This is the absolute worst company I've ever dealt with in my life. I went by Consumer Affairs and that's why I bought the warranty. I will do whatever I take to give them bad reviews. I purchase a warranty for peace of mind not a headache. Now I will probably have to purchase another car because I can't afford to pay about $3500 worth of work because of nuts and bolts are not covered.

I cancelled my coverage per the terms and conditions and sent the necessary documentation as outlined in the coverage documents (also confirmed with representative - name available and actual email correspondence is saved). Agent keeps telling there is no problem and I should receive a check and I have not received the check. I have been following up since beginning of February, recently tried reaching out to supervisor Mr. ** multiple times and no response or has never answered the phone. I have confirmation that they received the documentation on 19-Dec-2017. My complaint is that they haven't refunded the amount they owe me per the contract terms. It seems it has happened to lot of consumers. Not sure how many consumers just gave up on their $2K and the company just made some unethical money from them!

I originally order extended auto service, extended coverage in January 26, 2018, with a down payment for $99.00. However, after receiving the contract registration booklet, I decided to call and cancel my coverage on February 13, 2018. I was told that I would have my refund credited to my account within 10 days. Per the contract terms on page 10 of their booklet it states: Cancellation requests received within the first thirty (30) days will received a full refund, less any approved claim amounts. I called back on Tuesday, February 27th, and the CSR answering the phone transferred me to voicemail. I left a message requesting a callback. No response. On Thursday, March 1st, going through their audio response system, press the options to get transferred for cancellation and left another message. No response.

Purchased a car. At 2 weeks later purchase their warranty. Had two issues with a car and they refuse to pay both claims. They say due to wear. There I was purchased with a hundred thousand miles. Any car with 100000 miles has wear and tear. I only had the car prior two weeks of the warranty. They tried to sell you some nonsense on the phone about wear and tear which makes absolutely no sense. This is the absolute worst company I've ever dealt with in my life. I went by Consumer Affairs and that's why I bought the warranty. What a mistake. I will do whatever I take to give them bad reviews. I purchase a warranty for peace of mind not a headache.

We subscribed to the AA Auto Protection Service. A situation arose in which we had to cancel the service within the 30 days. We spoke with Diana and she and her supervisor were very prompt in getting us our refund. They truly are a good and reputable company to deal with. Once our financial situation is where we want it, we plan on picking back up the plan. Thanks AA Auto Protection, we will be back and will also recommend you to our friends.

They are available when they need to sell you their warranty. But getting no help when it's time to cancel and receive my refund. I cancelled my policy 30 days after I got it, and been waiting for 5 months.

In Sept 2017 I purchases a plan from AA Auto. Within 10 days, I contacted them and advised I changed my mind. After trying to unsuccessfully trying to tab me until keeping my coverage by lowering TBD cost, I was told my initial payment of 59 would be refunded. Payment was not refunded and I also was charged again for the service I canceled. I called back again today. As soon as my call was answered and I started explaining reason for call, Josh disconnected my call and now each time I call I get a message to leave a message and someone will get back to me. Totally not acceptable. This caused several items of mine to be returned unpaid.

Beware this coverage is a sham. The sales team will sell you a dream warranty to get you to purchase, but when you need to use your coverage, additional reasons as to why and when the coverage will apply changes. We brought our vehicle into the dealership TWICE for repair and were told it was covered under our plan, only to be told the opposite once an agent was sent to review the claim. We were told it was denied due to a pre-existing condition, but the dealership denounced that claim both times. They had no proof to determine that, in fact, the agent did nothing but take a picture while at the dealership, so that can't prove when the issue occurred. Because we were denied both times, we were left with repair costs for thousands of dollars. Don't buy this warranty, you are better off going with the dealership when you purchase the vehicle. We will be canceling our plan and requesting a full refund for denial of coverage.

Omnisure took my plan payments for 10 months for AA AUTO PROTECTION of Langhorne, Pa. Surrendered my car through my bankruptcy, cancelled payments with Omnisure and was promised a partial refund. Sent all info they wanted in May, it's been 9 weeks, no refund, no response from them. Saw online there is a Federal lawsuit since 2015 for non payment of refunds. Don't use them or Omnisure, total scam.

I've had really great experience working with Matt and his management team. Matt is very diligent and has excellent customer service skills. He worked very hard to make sure all my concerns and worries have been properly and quickly addressed and my expectations met. Very good and reliable company and the sales people are terrific. I'd certainly recommend it to anyone.

I purchased an extended warranty for my car on 1/24/17 by using my debit card for 99.00, I asked them to bill me for payments, also I had 30 days to cancel my policy. They sent the policy contract and to my surprise they are billing my debit card starting 2/17/17 for 95.40. I called on 2/15/17 to cancel the policy and spoke to someone named Jim, he said no problems, they will put the funds back on my debit card that day. As of today I still have not received my refund and I can't reach anyone at the company.

My auto warranty just ran out and I was trying to find one that's legitimate and not get screwed over. I made a few calls and some were pretty obvious they're not who to go with. I picked AA Auto Protection because they looked pretty squared away in everything. Their rep was all right, however I was told that I was gonna get something within five days but it's been way over and I haven't received anything from them. I'm not too happy with that situation. I already paid my premium and they just got my money and that's it, no nothing.

I got a top of the line auto warranty that covers everything from AA Auto. I set up the warranty over the phone and the CS rep that I spoke with was down to earth. He was not too pushy. And so far, I would recommend AA Auto Protection to family and friends.

I checked online and liked AA Auto Protection's price. I called and talked to someone there who was great. Our transaction was very easy and fast so I'm very happy with their customer service.

I have been wondering how my friend's car is so nice all the time so he referred me to AA Auto Protection. I wanted to protect my car and recently I started using their service. Their reps have been helpful for the most part and I have extension for a person that I was speaking to directly and they emailed me. Everything was pretty legit.

The AA Auto specialist was pretty knowledgeable even though he over-pushed his product a little too much. But we worked through that and making payments was easy enough. I feel good about AA Auto knowing I have the protection.