AA Auto Protection Reviews

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Edited by: Jon Bortin

About AA Auto Protection

AA Auto Protection is a car warranty broker that works with a variety of plan administrators to find the best coverage for you. It has 39 different vehicle service contracts, including powertrain, stated component and bumper-to-bumper coverage, plus a 30-day money-back guarantee. Its quote process is simple, and AA Auto Protection promises not to sell your information. The company’s prices are average, but it offers a price-match guarantee.

Pros
  • Simple quote process
  • Multiple plan options
  • Price-match guarantee
Cons
  • Confusing contracts
  • Little online information

AA Auto Protection Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Oct. 21, 2017

    In Sept 2017 I purchases a plan from AA Auto. Within 10 days, I contacted them and advised I changed my mind. After trying to unsuccessfully trying to tab me until keeping my coverage by lowering TBD cost, I was told my initial payment of 59 would be refunded. Payment was not refunded and I also was charged again for the service I canceled. I called back again today. As soon as my call was answered and I started explaining reason for call, Josh disconnected my call and now each time I call I get a message to leave a message and someone will get back to me. Totally not acceptable. This caused several items of mine to be returned unpaid.

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    Factual basis uncertain
    Claims HandlingCoverageTech

    Reviewed Sept. 8, 2017

    Beware this coverage is a sham. The sales team will sell you a dream warranty to get you to purchase, but when you need to use your coverage, additional reasons as to why and when the coverage will apply changes. We brought our vehicle into the dealership TWICE for repair and were told it was covered under our plan, only to be told the opposite once an agent was sent to review the claim. We were told it was denied due to a pre-existing condition, but the dealership denounced that claim both times. They had no proof to determine that, in fact, the agent did nothing but take a picture while at the dealership, so that can't prove when the issue occurred. Because we were denied both times, we were left with repair costs for thousands of dollars. Don't buy this warranty, you are better off going with the dealership when you purchase the vehicle. We will be canceling our plan and requesting a full refund for denial of coverage.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed July 31, 2017

    Omnisure took my plan payments for 10 months for AA AUTO PROTECTION of Langhorne, Pa. Surrendered my car through my bankruptcy, cancelled payments with Omnisure and was promised a partial refund. Sent all info they wanted in May, it's been 9 weeks, no refund, no response from them. Saw online there is a Federal lawsuit since 2015 for non payment of refunds. Don't use them or Omnisure, total scam.

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    Factual basis uncertain
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 30, 2017

    I've had really great experience working with Matt and his management team. Matt is very diligent and has excellent customer service skills. He worked very hard to make sure all my concerns and worries have been properly and quickly addressed and my expectations met. Very good and reliable company and the sales people are terrific. I'd certainly recommend it to anyone.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Feb. 28, 2017

    I purchased an extended warranty for my car on 1/24/17 by using my debit card for 99.00, I asked them to bill me for payments, also I had 30 days to cancel my policy. They sent the policy contract and to my surprise they are billing my debit card starting 2/17/17 for 95.40. I called on 2/15/17 to cancel the policy and spoke to someone named Jim, he said no problems, they will put the funds back on my debit card that day. As of today I still have not received my refund and I can't reach anyone at the company.

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    Resolved outside ConsumerAffairs
    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2017

    My auto warranty just ran out and I was trying to find one that's legitimate and not get screwed over. I made a few calls and some were pretty obvious they're not who to go with. I picked AA Auto Protection because they looked pretty squared away in everything. Their rep was all right, however I was told that I was gonna get something within five days but it's been way over and I haven't received anything from them. I'm not too happy with that situation. I already paid my premium and they just got my money and that's it, no nothing.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 31, 2017

    I got a top of the line auto warranty that covers everything from AA Auto. I set up the warranty over the phone and the CS rep that I spoke with was down to earth. He was not too pushy. And so far, I would recommend AA Auto Protection to family and friends.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 30, 2017

    I checked online and liked AA Auto Protection's price. I called and talked to someone there who was great. Our transaction was very easy and fast so I'm very happy with their customer service.

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    Verified purchase

    Reviewed Jan. 29, 2017

    I have been wondering how my friend's car is so nice all the time so he referred me to AA Auto Protection. I wanted to protect my car and recently I started using their service. Their reps have been helpful for the most part and I have extension for a person that I was speaking to directly and they emailed me. Everything was pretty legit.

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    Verified purchase

    Reviewed Jan. 29, 2017

    The AA Auto specialist was pretty knowledgeable even though he over-pushed his product a little too much. But we worked through that and making payments was easy enough. I feel good about AA Auto knowing I have the protection.

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    Verified purchase
    Claims Handling

    Reviewed Jan. 28, 2017

    I just got a new car so I wanted it to be safe and AA Auto Protection sounded like the best one. I was told it was $49 and it was refundable if I cancelled within 30 days. I felt like I was told to get it and then if I don’t want it or change my mind, to just cancel it. The rep went over the benefits. I asked how claim filing would work and was told to just go to a shop and if they accept it, it's a $100 deductible and that's about it. I only had it for less than 30 days and cancelled because I didn't understand it too well. The concept sounded good but I would have liked a little more detail because I did say I never had a warranty before and wanted to know how it works.

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    Verified purchase
    CoverageOnline & App

    Reviewed Jan. 28, 2017

    I wanted a warranty because I was not gonna trade my car in, and I chose AA Auto because of the woman that talked to me and sold me the package. She was very professional and I think very highly of her. She spoke of having an incident in her car and I asked her if she used the same policy, and she said yes. Something happened to her Toyota and AA Auto took care of it, and that’s what sold me on the warranty. One thing I didn’t like about them, however, is that nothing is written up on their website about any work being done by anybody. Everybody was happy about getting the program but I didn’t hear anybody using the program yet. If there had been customers saying they used the warranty and that AA Auto took care of them, that would have been a lot easier to sell the package. Overall I’m satisfied with AA Auto so far but if something happens and my warranty doesn’t cover it, I’ll drop it.

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    Verified purchase
    Price

    Reviewed Jan. 27, 2017

    AA Auto offers more in repairs and they seem to provide more than some other warranty companies. Since the type of automobile I have is old and expensive to fix, I was hoping I could work out something that was good and reliable on warranties. I then called the AA specialist when they were offering a discount before the New Year, and he was clear and I understood what he said. They were easy to get in touch with.

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    Verified purchase
    Customer Service

    Reviewed Jan. 27, 2017

    I heard that AA Auto Protection is a good place for people to work with. It's been almost three years since I started using their services and all of their customer service reps have been good.

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    Verified purchase
    Customer Service

    Reviewed Jan. 26, 2017

    I've always bought warranties on used cars since they don't come with one. AA Auto responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

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    Verified purchase

    Reviewed Jan. 26, 2017

    Our auto warranty was up and we forgot to renew it from our old one so we decided to get a new one. We went with AA Auto Protection because they had a discount. The rep helped with all the answers on the questions we asked. Purchasing the warranty was really easy.

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    Verified purchase

    Reviewed Jan. 26, 2017

    Our car's warranty was about to expire without protection. We read the reviews from different companies and AA Auto seemed to have the best reviews at the time. The rep that we talked to was very helpful and making my payments was very easy. It's been great so far.

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    Verified purchase
    Claims HandlingPrice

    Reviewed Jan. 25, 2017

    I needed to make sure that I took care of the used vehicle that I purchased so I considered getting an auto warranty. AA Auto Protection had a great price and their monthly payments fit my range. When I talked to their representative, he was very helpful and explained all the benefits and the process of filing claims. I have already told my family members about some extra insurance that I decided to get for my vehicle including my son who drives a fairly brand new Lexus. At least he knows that when his warranty runs out, he can extend it with AA. They are doing a great job.

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    Verified purchase

    Reviewed Jan. 25, 2017

    My car would probably run for the 100,000 miles but I wanted the auto warranty as a backup. The rep from AA Auto seemed to be knowledgeable and purchasing the warranty has been fairly easy. I know people like Clark Howard has nothing nice to say about AA Auto but some of them might be worth a punt.

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    Verified purchase
    CoveragePrice

    Reviewed Jan. 25, 2017

    Different companies were calling me for an extended auto warranty because my warranty had expired, and I was trying to get the best deal. AA Auto Protection had the best prices and the most coverage. The rep was pretty cool. If it wasn't for him, I probably wouldn't be able to arrive at a decision. He broke it down for me. I pay with my credit card, so it wasn't hard to make payments for my warranty. By and large, the experience I had with AA Auto Protection was pretty cool and laid-back.

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    Verified purchase
    Coverage

    Reviewed Jan. 24, 2017

    I was 1,000 miles from my warranty going out on my car and needed to get an extended because I got two more years of car payment with it. I went online, had seen a couple of other warranty companies, and was leery for several weeks then AA Auto stuck out with me. I've spoken to their rep Diana and since getting the service, it's been a pleasant adventure. She was very polite, professional, explained everything to me, and told me about the extent of what is covered. I do a monthly payment and it comes out of my bank account every month. That's easier for me and it's a good thing for both sides because they don't have to wait on the payment. They're an awesome company and I feel deep in my heart that I made a good choice.

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    Verified purchase
    CoveragePrice

    Reviewed Jan. 24, 2017

    I got the extended policy from AA Auto because I bought a high-mileage, used car out of warranty. The rep was really helpful answering questions about coverage. I gave them a couple of situational things in trying to understand exactly what it did and didn't cover. They were really good about getting clear on that. The pricing is reasonable and easy. They'll auto bill me so I don't even have to worry about paying it every month. I definitely recommend it. It seemed to be a better value than buying through a dealer.

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    Verified purchase
    CoveragePrice

    Reviewed Jan. 24, 2017

    I wanted to make sure that my vehicle's covered for the lifetime of it. I liked AA Auto's downpayment requirement and monthly cost which were not overwhelming, and the fact that their basic policy covers everything from bumper to bumper. Their rep was also really good. I liked him. I haven't utilized the protection plan yet but I hope when I do actually decide to that, it is as easy as me just paying the $100 deductible and getting my car fixed in a timely manner.

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    Verified purchase
    Price

    Reviewed Jan. 23, 2017

    About a month ago, a bushing for my car went bad and they cost about $500. So I thought this car can be expensive if in the future a major part ever breaks down. I plan on keeping it until it dies out completely in about ten years or so so I figured I'd get a warranty. The quote AA Auto gave me was a reasonable price so I didn't look out much further into other protection plans. Their reps did a good job when I signed up. As for the payment, I pay $95 for the next two years and then it's completely paid off so that's good.

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    Verified purchase

    Reviewed Jan. 23, 2017

    I bought a car not too long ago and I wanted to have an extended warranty when I needed to go and get it repaired if the repairs happen. I looked around and saw AA Auto Protection. Their rep explained everything for me and was really informative. Also, making the payments is easy. It's been a good experience.

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    Verified purchase
    Coverage

    Reviewed Jan. 22, 2017

    I have my vehicle and I'm trying to protect it. I thought about getting the extended protection for my vehicle so I went on to buy the AA Auto protection plan. When I talked to the agent, he was skillful to guide me with the coverages and what I should get on those. It's easy to understand the plan. I got a policy book and everything is looking fine.

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    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed Jan. 22, 2017

    My son’s control arm broke and my previous auto warranty denied the claim so I called AA Auto. Their sales rep was very nice and he wasn't pushy. He said that the control arm is part of the coverage. I was convinced and I’m also happy that there's no downpayment. He also told me I have thirty days to get my money refunded. With the other auto warranty, I had two weeks and they told me because I live in the state of New Jersey they would not refund my money back.

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    Verified purchase

    Reviewed Jan. 22, 2017

    It was very easy to talk with the AA Auto reps. They were very knowledgeable and helpful.

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    Verified purchase
    Customer ServiceOnline & App

    Reviewed Jan. 21, 2017

    I was going through my paperwork for my car and noticed that I didn't have a warranty on a Mercedes that I just bought not even a year ago. That disturbed me a little bit so I went online and started checking out different extended warranty companies and came across a few. When I went to the AA one, I looked at some testimonies. And when I called, the gentleman I spoke to was so pleasant and knowledgeable that I decided to go with them. The rep was very sweet. In fact, they had some kind of computer problem when he was trying to put the package together. He said he would call me back in 10 minutes. It wasn't done in 10 minutes so he called me back to let me know it would be a little while longer. Everything was very easy and their website is very user-friendly.

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    Verified purchase

    Reviewed Jan. 21, 2017

    Auto warranty saves a lot of money and I've been through the experience of not having one so I decided to get it. A family member has AA Auto Protection so I got them too. Their rep was great in explaining everything to me and they spread the payment out for me.

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    Verified purchase
    Customer Service

    Reviewed Jan. 20, 2017

    My brother recommended AA Auto Protection to me. I got nowhere with the first rep because he overcharged me and was just there to get the sale. He told me that I would get an email from him but I didn’t get any. The second guy did everything he was supposed to. He computed and gave me a better rate, and followed up and sent me an email. If my brother didn’t call me to ask for somebody the second time and if I didn’t speak to the second rep, I would have gone somewhere else.

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    Verified purchase
    Tech

    Reviewed Jan. 20, 2017

    This is the first vehicle my wife and I had purchased that we've gone through a dealership, and it was a larger sum of money that we've ever spent on a vehicle. I looked at the warranty through the dealer and it was going to be about $3,000 and to my understanding I had to go to their shop which was going to be extremely inconvenient. So I looked at after-market. I also looked at the reviews from the customers of AA Auto and it looked like they had pretty high stars and the customers were happy with them. The rep I talked to was very helpful and extremely straightforward which I liked. He wasn't trying to talk me into something else. He answered all my questions and explained everything to me. I haven't needed to utilize the warranty yet and hopefully it'll be the same experience I've had thus far.

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    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Jan. 20, 2017

    My warranty was going to expire by the middle of February. Initially, I was going to go with a different provider but I've scrutinized the coverage plans and the other places didn't cover my car's situation. I had it brand new but over the course of its life, two of the sensors went out. One company covered it and one didn't. I went with AA Auto because it's cheaper. The rep I worked with was very detailed and sincere which is good. He was also very to the point and answered my questions. I've come to be a straight shooter and I thought he was that. It was easy making payments as they come straight out of my checking account. The customer service was excellent and my experience with AA Auto is great so far.

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    Verified purchase
    CoverageSales & Marketing

    Reviewed Jan. 19, 2017

    I have a Volvo C70 that I had an extended warranty on and the warranty was running out so I wanted to get another one. The agent that I worked with at AA Auto was extremely good and it was a great experience. He was very knowledgeable, was not pushy and wanted to know what I was looking for and what my needs were in reference to a warranty. It was not a pressure-type sales but because it was informative enough for me to understand it, it was easy to do. I felt that I wasn’t being taken down the primrose lane because of something I didn’t know about, and everything was believable. The only part that was a little confusing in the process was when was I gonna get the coverage. I didn’t know if I have coverage as I finished speaking with the rep or when the coverage goes into effect, but I did get it in the mail 10 days later.

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    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 19, 2017

    With the cost of auto repair now, I decided to purchase an auto warranty. Since AA Auto Protection was recommended through Better Business Bureau and they had a lot of good reviews, I went with them. It was affordable. The amount it cost to purchase a warranty for four years compared to paying for a motor in the next four years, weigh the same. So, it gave me a peace of mind. Their rep told me how everything went and was able to answer the questions I asked. They were very friendly and when I wasn't ready to get it at that moment, they keep checking in until I was ready. Overall, my experience was very well-informing.

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    Verified purchase
    Refunds & Payouts

    Reviewed Jan. 19, 2017

    We have a used Jeep Patriot and we knew that the warranty that came from the dealership was about to go out. We’d rather have a warranty that we didn’t have to pay too much out of pocket. Because eventually, something will break. We liked the idea that with AA Auto, it’s a policy instead of a contract. And they are also a well-established company. So we decided to go that direction. Our protection specialist, Bobby, was very helpful. Explained everything thoroughly, how it would work if I were to go to a mechanic, what kind of a mechanic I would have to take the car to if we had any issues, the exact process that it would be just to run diagnostics on every issue with the vehicle. He was very detailed with his explanation and very sure of the information he was telling me. Paying for the warranty hasn't been an issue. It’s been very simple. Every time we get a bill, we send a payment.

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    Price

    Reviewed Jan. 18, 2017

    My 2015 Chevy Silverado's factory warranty was almost up. My wife saw that AA Auto Protection had some good comments and the ratings were okay. They also had a good price so we decided to go with them. Their rep was very nice and professional.

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    Verified purchase
    Customer Service

    Reviewed Jan. 18, 2017

    I had read up on AA Auto Protection before I called them and they had positive comments. I went with them and it was a nice experience. The vehicle protection specialist was very informative and very sure of himself. He knew exactly what he was talking about and I felt that. Making payments wasn't difficult. He went through with me what was going to happen and let me hear the disclaimers. He fixed it on the date that I said I wanted it deducted from my checking account. AA Auto is amazing.

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    Verified purchase

    Reviewed Jan. 18, 2017

    A friend of mine has a car which is like mine and he thought everything was okay, but he didn't know there's something wrong with it. So, we decided to buy an auto protection because one never knows what could happen to the car. We received good service from AA Auto Protection and I completely understood everything their vehicle protection specialist explained. The only thing I saw wrong was the name of the city in the paper they sent me.

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    Verified purchase

    Reviewed Jan. 17, 2017

    The sales rep from AA Auto Protection was very good. We signed up on a monthly plan of around $50 a month and I expect the premium to be on the 3rd of each month. I am expecting a written package to be sent out with information on how to file a claim but I haven't seen that.

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    Price

    Reviewed Jan. 17, 2017

    I acquired an auto warranty to keep my car because I don’t plan on keeping it too long, and I'm leasing the car so it'll keep the value up pretty high. AA Auto's down payment was a lot cheaper than the other companies. Their rep was also very polite and well-informed. He listened to what I'm able to do and when I can make my payments, so it was relatively easy.

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    Verified purchase

    Reviewed Jan. 16, 2017

    I talked to a person who had a warranty through AA Auto Protection. I wanted to check the company out and he advised me. The protection specialist seemed to know everything and he didn’t make it seem like a business transaction. He wanted my business as opposed to having my money. Making payments wasn’t difficult too. He took my credit card information and asked me if I wanted to keep it on file for automatic payment. I enjoyed my experience. It was short and sweet.

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    CoverageRefunds & Payouts

    Reviewed Jan. 16, 2017

    My car is expensive and I wanted somebody to cover it. When I bought the car, the dealership referred me to AA Auto Protection. Their rep was excellent, professional, and very knowledgeable. The dialogue with him was great. The coverage was what we were looking at and he gave me the idea that if I wanted to sell the car, the protection would transfer. If I cancel it at any time, I would get a portion of the money back that they had not spent. I made a one-time payment for the warranty.

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    Customer Service

    Reviewed Jan. 16, 2017

    The AA Auto rep did a pretty good job. If I needed to call him for anything, he left the door open for me. I'm glad to be protected on the road. I don't have to worry about leaving my car on the side of a road so I'm happy with that part. I would recommend AA Auto to a friend if someone asked me where I got my extended warranty from.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Jan. 15, 2017

    AA Auto Protection is not good to work with and I would never recommend them. I have a Pacifica and there are a lot of issues going on with it, so I thought of purchasing an extended warranty. My driver's side shock tower rusted out and I need a new one welded back in. I wasn't sure if the policy covered it or not. But I called AA Auto and made the down payment. I was told that I could make a claim within 30 days, but when I called they told me that I had to drive the car 1,000 miles. That was never told to me. Where am I going in 1,000 miles in one month? If they said 30 days, it should be 30 days. It shouldn't matter how many miles I drove it.

    I asked them to email me my coverage but they never did, so I canceled the first time because I needed the extra money to put on the repair. I was told my coverage was canceled and that I left a message saying it was cancelled. But why did they send an email saying that it was approved? Also, they don't return calls. They said say they'll send an email to let me know it was reinstated but I had to call them back twice to say that I never received my email. I then told them to not take any money out of my account. If there's something else that breaks down, I'll figure it out because I don't have time to play around. It's very unprofessional.

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    Customer ServicePrice

    Reviewed Jan. 15, 2017

    I had a car warranty that went off, so I looked into acquiring another one. I called AA Auto Protection, and got everything over the phone. Their representative answered all my questions and told me what he could offer, what the price was and what the payments were going to be. The cost for their warranty was good, and it met my budget. So far, it has been a great experience.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 15, 2017

    An auto warranty is a little bit cheaper than the dealership so I look into getting an auto warranty. The vehicle protection specialist from AA Auto Protection was awesome. He explained the benefits and how to file claims. Paying for the initial payment is very easy. The customer service agent was nice too.

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    Customer Service

    Reviewed Jan. 14, 2017

    I had a buddy whose truck had some issues and I didn't want to be caught on the hook like his truck was for those payments that he had to make to be able to fix his truck. So I looked into auto warranties and AA Auto Protection had a policy that was way better than the other guys could have done. The customer service was very good and they were awesome in explaining. Also, making payments was very easy, quick and simple, it was taken care of in a matter of minutes. I recommend them to everybody.

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    Customer ServiceTech

    Reviewed Jan. 14, 2017

    I own an Audi car which is being well-maintained from an Audi dealer. People tell me it's very good to have an extended warranty when you have a car that doesn't have any warranty on it anymore. So, I decided to purchase one from AA Auto Protection even though it's not something that I will use because you never know when things will happen in the future. For now, everything's been great. Even though I don't use it yet, AA Auto Protection seemed like a good place to have an extended warranty for your car. Their customer service is pretty easy to talk to and they always answer my questions. I've been telling my brother who drives a Mercedes about them. He told me probably next month he will check and see if he can move to AA Protection.

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    PriceRefunds & Payouts

    Reviewed Jan. 14, 2017

    It's better to have an extended warranty in case anything goes wrong with my car instead of having auto repair payment coming out of my pocket so I got one. AA Auto Protection's price was cheaper. Their rep was very nice. However, I still haven't received my card after I signed it on December 31st. Nevertheless, it was easy to schedule my payments. I had no problems with that at all.

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    Reviewed Jan. 13, 2017

    I've got an older truck so I acquired a warranty from AA Auto Protection. Their reps were pretty good and they explained everything.

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    Customer ServiceClaims Handling

    Reviewed Jan. 13, 2017

    My auto warranty was ending and I went with AA Auto Protection for their price. The protection specialists and I didn't go into details of filing a claim 'cause I was in a hurry to get off the phone, but they were polite.

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    Reviewed Jan. 13, 2017

    My original warranty had worn out then I found AA Auto Protection who was cheaper than the other ones. Their staff was very nice and did very well. For my payments, I do direct deposits and it helps.

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    Price

    Reviewed Jan. 12, 2017

    My wife purchased a used car from a dealership, and we had gone with another company other than the contractors with the original automobile company. But after paying for it and wanting to use it one time, it was not really a good experience. So I shopped around for a different company and got AA Auto Protection. I like the reviews I've read from a lot of their customers. Their rep was very helpful in answering all of the questions that I've had. He quoted me a price and went on the easy pay plan for 24 months. However, the $1,900 price that he quoted me was not the price that was emailed to me. It came out to be $2,300. Also, the down payment quoted on the internet was $118 but he said they had the special on it and that he could get it put together for $49 but that didn’t happen and they charged me $118. I was a little upset with that, but I accepted it anyway.

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    Claims HandlingPunctuality & Speed

    Reviewed Jan. 12, 2017

    I had to have a warranty for repairs on my truck and AA Auto Protection was recommended by the dealership. Their rep was thorough, however, he didn’t explain how to file a claim. I thought I would take the claim in there and give the AA stub. All in all, the experience was quick and thorough.

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    Reviewed Jan. 11, 2017

    I had been looking around for months since I purchased my vehicle, trying to see what was my best option for a warranty but I didn't find anything better than what AA Auto Protection offered. So when their salesperson followed back up with me I decided to go ahead and take their offer. Their payment plan is perfect.

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    Customer Service

    Reviewed Jan. 11, 2017

    My car is really old and I want to be protected in case I have any issues. I did a Google search and AA Auto was at the top so I figured it was the best. I called them and their rep was really nice and really informative. He let me know that the brochure was coming in the mail so I can try and get a better understanding of the policy because that is a lot of information to take over the phone. But he gave me a good idea of the basics and explained that the brochure would go into more detail. And if I had any further questions, he told me that I can call the office back and speak with him or someone in his department. I also received an email from him just to check in and see how I was doing with the policy. Did I understand it and were there any questions that were immediate.

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    Claims Handling

    Reviewed Jan. 11, 2017

    I've purchased a new vehicle so I looked into getting an auto warranty. The certified vehicle protection specialist from AA Auto Protection answered all my questions and explained how to file claims. He was awesome.

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    Reviewed Jan. 10, 2017

    I wanted to make sure I got coverage for the 2012 Kia Sorento that I bought if anything goes wrong with it. Somebody else had it before I did. Then, I went online and I like what AA Auto Protection had posted so I went with them. Their reps were great. I went online the other day because I was looking through my book on how I was going to make my payments. I want to make sure it was understood that they would send me the bill and I would pay it that way. I made sure I told them that I want to control my payment. So far, it has been a great experience and I'm hoping I will have a good service.

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    Reviewed Jan. 10, 2017

    I am a previous customer of AA Auto Protection. Their representative was excellent even before and helped me with my previous plan five years ago. I just went back to him. Everything went smooth.

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    TechPrice

    Reviewed Jan. 9, 2017

    My last warranty expired and they were trying to charge me a lot to sign up back with them. But I found AA Auto Protection and they were cheaper and they did more than my previous warranty provider. Bruce, AA's rep, emailed me his information months before I signed up. Then by the end of last year, I decided I needed to have protection for my vehicle in case something happens to it since it's an older one. Bruce was a great salesperson.

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    Claims HandlingCoveragePrice

    Reviewed Jan. 9, 2017

    I have been looking around for an extended coverage policy for my vehicle and people were just too expensive. I've heard a lot of good things about AA Auto Protection. They gave me a good deal when I went to them. It was good working with their reps, too. They explained the policy and how to file claims. Although I haven't made my payments yet, it's easy to make them.

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    Customer ServicePrice

    Reviewed Jan. 9, 2017

    I had a warranty on my car and it had expired so I needed a new one. I was shopping around for prices and AA's price was better than EasyCare which I had prior. I made payments right over the phone and it was very easy. Their rep was Bruce and he was very efficient. He said he would call me back and he did, and that's why he got the account. Unlike a lot of other salesmen, he told me the truth about the policy. I would recommend him.

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    PricePunctuality & Speed

    Reviewed Jan. 8, 2017

    I purchased a used vehicle and it was aged, so I knew that getting a policy would be in my best interest. I like AA Auto Protection's cost and service so I got them. Their rep was very knowledgeable, helpful and answered all my questions quickly, which was what I was looking for. He was very articulate and told me exactly what I needed to understand and know, and explained everything out very well. It was also very easy to make payments as they just auto debit my credit card. Overall, it was a wonderful experience.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 8, 2017

    A buddy of mine who has a truck like mine had to pay $1500 out of pocket for a few issues he had in his vehicle. And I was like if I have to make these kind of payments, I may not have the funds which means I'll be without a vehicle. So I started looking into a lot of things and then that's when I found AA Auto Protection. When I was surfing through the net and I made a few other calls, AA was the cheapest.

    I was given a discount through military service. They were able to warrant me because the total of my vehicle was over 140,000 miles. So the gentleman I talked to said, "We're unable able to give you the extended warranty plan because in a few months you're gonna be over our limit." And then when I spoke to another guy, he went ahead and looked into it and was able to get it extended another 100,000 miles.

    The vehicle protection specialist was very knowledgeable. He was quick and to the point. He wasn't sugarcoating anything and if I had any questions, he went ahead and I have his number and his email address. And after our conversation, he sent the information and told me, "Hey, put it in your phone. Save my information. If you need anything, get a hold of me, any type of questions or whatnot."

    I did have one question with him. I did receive my information in the mail and I was reading into it. He told me after 30 days, if something were to happen to my vehicle, that's when the policy will take in effect. But in the brochure I got in the mail, it said after 30 days and 1,000 miles. Making a payment is easy. I have it on the automatic bank withdrawal or deductions. I'm happy with the whole set up. Overall AA Auto Protection is great.

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    Customer ServiceCoverage

    Reviewed Jan. 7, 2017

    I wanted to make sure that the vehicle that I've just purchased is covered in case some things go wrong. AA's specialist did a good job in explaining what's needed to be done. But, then, I found out that he didn’t tell me that the roadside assistance was only for one vehicle. I would appreciated it if the assistance was for any vehicle that I'm in. I wanted to cancel it because I thought I had to get a complete check out to make sure that everything is good with the car beforehand but another specialist told me that I don’t. I appreciated that because I don’t want to pay for something that might be catastrophic out of my pocketbook. So I went with them and got a 5-year warranty because of their price and what they covered. Aside from the roadside assistance, if they’re keeping my car for more than a day, I'd get a rental car.

    I do a monthly payment taken out of my account but I don’t like not being able to control that in case I don’t have enough money. I don’t want to get overdrawn because they will get paid no matter what. But I've been happy so far with AA as far as the amenities that come with the warranty, as well as being talked to and sent emails of everything that’s going on with it. If I do need to have another vehicle, I’ll add on to it.

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    Claims HandlingTech

    Reviewed Jan. 7, 2017

    My wife and I just bought a used car from the dealership and checked on the warranty, because even though the car is 14 years old, it only has 84,000 miles on it. AA Auto Protection is excellent. The certified vehicle protection specialist was good and knowledgeable for he explained a lot of things but didn't tell me everything I wanted to know. He said that if I have to file, I can take the car to a certified place, but he didn't specify what kind of a place. So, I don't know if it's a dealership or for the repair facility. The other thing was that he didn't explain about how I file a claim.

    Plus, I'm looking at the contract here and it's basically telling me almost the same thing what he's telling me about. He said that there was a grace period. And I said, "Okay. So, what do you mean by grace period?" Then, he said that because of Federal Law, I have to drive the car three days or a thousand miles or if it isn't a thousand, I have to drive 45 days implicative and I don't understand that, but I had that.

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    Customer ServicePrice

    Reviewed Jan. 6, 2017

    Our BMW is a little older and it has very expensive parts. If something was to happen to it, we want to make sure that we’re able to cover it. AA Auto Protection gave us a deal with the $49 down, $156 a month, and the head to toe cover for our vehicle. It was a great price. Their rep was awesome too and he knew what he was talking about completely. I didn't ask about how to file claims, though. I figured if we ever needed it then we would call. Also, payments were easy and I do it over the phone.

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    Customer Service

    Reviewed Jan. 6, 2017

    I have just purchased a new car and was worried about it. I knew that having an extended warranty would give some type of peace of mind in case something goes wrong. I had AAA six years ago so I looked for it but then AA came up. I talked to Allen and we discussed the coverage that I could get. Based from the conversation that we had, I felt confident and comfortable, like he’s going to look out for me if anything went wrong. I didn't get the feeling that he was BS-ing me. He was excellent. I didn’t look any further and went with AA Auto. I believe I made a good decision. A family member, a retired used car salesman who used to sell extended auto warranties, speaks highly about AA. I hope that if I actually have a break down and have to use my warranty, I won’t get a different conversation.

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    Customer ServiceCoverage

    Reviewed Sept. 16, 2016

    My car warranty with Jaguar expires today, so I wanted something that will be picked up the following day, which AA Auto Protection was very gracious to do. They had a relationship with Royal before, which I used to deal with too, so I know their reputation. I did major research and I saw the reviews and AA Auto is more flexible and geared towards my personal needs as well as what I needed for my car. Making payments was very easy because I gave them the authority to take it from my checking account.

    The guy that I dealt with was extremely friendly. He went through the contract very thoroughly so that I could understand what was and what was not covered. The other guys that I spoke with from other warranty companies did not do that, and if they did, they would downplay another warranty company, which I didn’t like. That’s also why I decided to go with AA Auto - because the representative that I was working with didn’t bad-mouth anybody. He wasn’t pushy and he was very professional. He also offered information even if I didn’t ask and he gave me the floor to ask if I had any questions. He graciously answered the questions that I had, and he made me understand the contract which was very reader-friendly.

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    Customer ServiceCoverage

    Reviewed Sept. 2, 2016

    I bought a contract 2 years ago and am attempting to use it for the first time now. A list of items requiring repair were submitted and all but one was denied plus I ended up paying more than the promised deductible. I have reached out to this company numerous times over two weeks and have YET to get anyone to call me back. My chief complaint is that I apparently did not receive the level of coverage I was let to believe I was paying for and, of course, my salesman no longer works there! It is absurd that no one will even return my call in an effort to rectify this situation!

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    Customer ServiceCoverage

    Reviewed Aug. 31, 2016

    AA Auto was better priced and a lot better deal compared to all of the companies who have called me and I've looked into. The first time I asked them if the warranty had any exclusions, they said no, but when I called back after reading their brochure they said there was one - if the vehicle had any kind of suspension on it. I was about to cancel my truck's warranty since they won't cover that but the guy who I talked to said his supervisor called his supervisor and just for a bit of extra money they can cover it. So it was great. The last sales guy I talked to was nice and helpful, and just made my day. I've already told a few people about them.

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    Coverage

    Reviewed Aug. 30, 2016

    I purchased a used vehicle that did not come with a warranty automatically so I made sure I had the major things covered. I talked to other people and AA Auto's coverage plans were pretty good. They also had a decent consumer reports as far as customer satisfaction so that is a big factor. Their salesperson was really nice and offered a lot of things that the program covered which I'm not sure if it will. It's just time will tell.

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    Customer Service

    Reviewed Aug. 30, 2016

    I'm in a single income family and have got three little kids and I can't really afford not have an auto warranty on the road. I purchased an AA Auto warranty, paid for it, however, I have yet to get any kind of paperwork and cannot get a hold of anyone. I tried calling them two days ago and no one picked up, left them a message and still nothing. The purchasing experience is the easiest thing in the world. But I almost didn’t buy it because the guy who sold it to me came off like a used car salesman and he made it sound a little sketchy. If not for such good reviews online I probably would have hung up on him. But I gave him my debit card and it was done.

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    Verified purchase

    Reviewed Aug. 29, 2016

    I have two new vehicles and bought a used vehicle. Obviously, both of the new vehicles have full-coverage warranties because they're new. The used vehicle is our extra vehicle. My wife is driving it, so she was worried about something not being reliable and I purchased a warranty from AA Auto Protection. Their specialist was very helpful in explaining the warranties and how they worked. She was very nice and pleasant. We wanted the warranty because the car did have some miles on it and if a major repair happens it will be taken care of, and I didn't want to be hit with a huge repair bill. I'm so used to not having to worry.

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    Reviewed Aug. 29, 2016

    My warranty was up and AA Auto was the first one I called. Purchasing the warranty from their rep went well. I made the first payment over the phone and he sent me something in the mail.

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    Customer ServiceCoverage

    Reviewed Aug. 28, 2016

    There’s not a lot of miles left on my bumper to bumper warranty so I thought to check and see what was involved with getting an extended warranty. I had one before but it didn’t cover anything. But AA Auto Protection was listed high on different review websites and had a good Better Business Bureau rating. They’ve been in business for a bit longer than some of the other companies as well, so I went with them. Their agent was pressuring me to buy it right then which I didn't like. I don’t respond well to that, but overall, they’ve been nice.

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    Customer Service

    Reviewed Aug. 28, 2016

    I had purchased a vehicle that has high repair potential so I purchased the warranty to make sure that in the event that something happens I have something and I could afford it. I talked to a few friends and they didn't have any warranty in particular so I just went online and did a little research. I started asking questions and the customer service rep from AA Auto Protection was so friendly, knowledgeable and informative that I decided to go ahead on with them. The sales rep did an excellent job. I made the initial payment using my debit card the day I took on the contract. The process was very easy and it was a great transition.

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    Reviewed Aug. 27, 2016

    I bought a used truck and plan on having it for a long time. It's a large truck and I wanted peace of mind. It's my first used vehicle so I needed a coverage that could give me roadside assistance that could tow a truck if something came up with it, so it won't be this huge burden on me. I've got a big trip coming up and I'm gonna be traveling up and down the East Coast to help my sister move up to New York. I got a fair deal from AA Auto Protection for my truck. They treated me awesome and I'm completely satisfied with them. I'd definitely recommend them.

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    Reviewed Aug. 27, 2016

    My auto warranty had expired. I wanted something that was recognized through the Better Business Bureau and when I looked at reviews online, AA Auto Protection seemed to have the best ones. The guy I spoke to was very pleasant which also encouraged me to go with them. Paying for the warranty is extremely easy, too.

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    Customer Service

    Reviewed Aug. 26, 2016

    I really couldn’t afford to fix something if they’re broken and AA Auto Protection had the best thing online. Their rep was fine but I was just curious why one payment for the Honda Odyssey was $88 and then it’s $100 for the Ford Focus. I was thinking about trading in my Ford Focus but then I decided to keep it. I called at one time about a week before how much that would be, because I had looked at a Honda Odyssey which had cheaper payments, and I don’t understand why. But other than that, so far, I've had an easy time with AA Auto Protection.

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    Reviewed Aug. 26, 2016

    I have used AA Auto Protection before. Signing up with their protection specialist was excellent. It was also very easy making payments for the warranty. I'd recommend AA Auto Protection.

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    Reviewed Aug. 25, 2016

    The rep was very nice. He was really cool and didn't ask me the whole $1,900 upfront, which thank God because come to find out, I lost my job. It's been good so far. They just make you wait three months before I could use it. But that's fine. My car doesn't have that much mileage on it, so nothing's gonna happen. But I'd rather be safe than sorry. I have a Ford and you can't get 200,000 miles on it, so something's bound to happen. So far, I'd recommend AA Auto Protection. But I might have to cancel my contract because I haven't been able to make the first payment yet, and I didn't expect to get let go last week.

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    Claims HandlingCoverage

    Reviewed Aug. 25, 2016

    My warranty ran out from when I purchased my car so I wanted to continue with coverage. I Google searched and AA Auto was the first that came up. Purchasing the warranty was very easy but I'm concerned about it because even in the reviews, it says it's easy to sign up but it's hard for one to get coverage. I've never had a problem with my car where I have to make a claim and I've only been with them for about two weeks now. We'll see how they'll handle if my car has any problems.

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    Price

    Reviewed Aug. 24, 2016

    I had a warranty with my previous vehicle through AA Auto and I liked their service so I got another auto warranty from them. They're very professional and very detailed. They let me know what the warranty entailed and what I could expect. It was everything that I wanted. It's also affordable.

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    Coverage

    Reviewed Aug. 24, 2016

    I couldn't find a vehicle policy for my particular kind of vehicle in the previous company that I searched for. But AA Auto Protection has a very extensive warranty on covering most of the parts of that vehicle. They were streamlined and very easy to access compared to other company. AA actually saved me big bucks. Their representative is doing a great job. Just keep it that way because my vehicle is rare.

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    Reviewed Aug. 23, 2016

    The extended warranty on my car was out, and I had to spend $1,400 to get my car fixed, so I needed some extended auto warranty in case something else happens. I went online and looked for a warranty provider. It was real good dealing with the AA Auto Protection rep. I'm making my first payment for the warranty at the beginning of next month. They're supposed to send me a payment book, but I haven't received it yet. Base on my purchasing experience with them, I'm satisfied to this point.

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    Reviewed Aug. 23, 2016

    AA Auto was a referral of someone who my husband knew. I would recommend them.

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    Price

    Reviewed Aug. 23, 2016

    I bought a used vehicle and wanted to make sure I was covered in case something major happened. My mechanic recommended AA Auto Protection and their salesman was good and knowledgeable. He answered all my questions and searched around for the best products that suited my needs and gave a reasonable price, too.

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    Reviewed Aug. 22, 2016

    The previous warranty I had on my truck was null and void due to my lift kit and everything that was already on the truck when I bought it. When I googled about extended warranties, AA Auto Protection was top-rated so I looked into it a bit more and ended up choosing it. I had a great time with their rep who explained everything to me.

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    Price

    Reviewed Aug. 22, 2016

    Vehicle repair is getting more expensive. Every time you go to a shop, you spend more than the warranty money so it’s better if you just buy a warranty. I got a warranty from AA Auto Protection and my experience with them has been great.

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    Reviewed Aug. 21, 2016

    With the vehicle that I have, I'm not going to be owning another one in this lifetime. I love my truck. I wanted to feel safe and secure in case something goes wrong with what will probably be my life vehicle unless I hit the lottery. The sales rep of AA Auto Protection was very helpful and explained everything to me, detail by detail. He didn't rush me about anything and he answered all my questions. He broke down for me a couple of things that I didn't understand. This is my first time being with them. I like AA Auto and look forward to working with them. It is good with AA Auto and I'm comfortable with them.

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    Reviewed Aug. 21, 2016

    I don't have the money to pay for repair expenses so I got an auto warranty for my vehicle. I had a good experience with the rep at AA Auto Protection. He explained everything and answered all my questions.

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    Reviewed Aug. 20, 2016

    I needed a warranty for my vehicle and got one from AA Auto Protection which was one of the first ones that I found when I looked on the internet. It's easy to make payments - they know my credit card number.

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    Customer ServicePrice

    Reviewed Aug. 20, 2016

    I have a newer model vehicle, so I felt like being covered under extra warranty would be definitely secure. Making payments for it was not hard. At first, it was a little inconvenient because they called me with one quote and then when I initially got stuff for it, it was something different, but I believe it was still worth it and I hope they show me that it is.

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    Customer Service

    Reviewed Aug. 20, 2016

    A couple of months back I bought a newer truck and wanted to make sure that my investment was protected, so I looked online for auto warranty providers. Most of the posted reviews for AA Auto were positive and from what I read, everybody had a positive experience. The rep explained the ins and outs of the program and how it’s set up. The only negative thing is I never received anything in the mail in reference to my monthly payment as to when it is due and where to send it.

    I called and the gentleman that I spoke to was not the same person that sold me the warranty. He wasn't very helpful, and seemed like he was preoccupied. He pushed me off to a phone number that I called and I was on hold for the better part of 25 minutes just for them to come back and say, “Hey, you know what? I’m sorry. Our lines are too busy. We’ll call you back.” I'm just trying to get some basic information on who and when I need to pay and I can’t get that information. Other than that, the experience has been fine.

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    Price

    Reviewed Aug. 19, 2016

    A girlfriend of mine and I were talking about insurances and warranties. I told her the warranties on my car are up and asked her which company she was with. She told me about AA Auto Protection and how their price was not high. It was $89 for five years. She explained a lot to me before I called AA Auto Protection, like if my car was to break down, they fix everything. When I got the pamphlet in the mail, I started reading on different things such as what they would cover if something breaks. The man from AA Auto Protection explained that to me, too. If something goes wrong with my car from bumper to bumper, the motor, transmission or the pumps, they would take care of it. Paying for the purchase of the warranty was easy too. I did it over the phone. I gave them my account number after their rep and I talked for about forty minutes and they explained different details to me.

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    Customer Service

    Reviewed Aug. 19, 2016

    The warranty that I had didn’t have a lot of efficient services like paying online and the customer service wasn’t available outside of very short business hours. I found it hard to really be able to speak with them about different questions that I had and also to make my payments. So I did an online search and happened to come across AA Auto Protection. I made the installment payment to get everything started and my first payment is due within a few days. Everything was very easy. The salesperson was very informative, friendly, and efficient. The speed in which I got the documents and then I received the information in the mail and the follow-up email instilled confidence by me doing an online search and not really being able to see or speak with someone face to face. That was great customer service.

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    Claims Handling

    Reviewed Aug. 18, 2016

    We’re retired and because of the age of our car, having a warranty on it was the wise thing to do. I haven’t had to make a claim yet but the rep from AA Auto Protection was very helpful. Signing up with them went smoothly as silk and it was as easy as it could be.

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    Customer ServiceCoverage

    Reviewed Aug. 18, 2016

    I had my yearly maintenance done and so did my friend. She asked what protection plan I had and I told her I didn’t have one and was looking into getting coverage. She forced me to get AA Auto Protection's number and I called them a week later. Things happen with vehicles all the time so I wanted to make sure my car is covered if something did happen. I would definitely recommend AA Auto Protection. But I would suggest that they be a clearer because they told me that I was getting a two-car rate for one basic. If I put both my vehicles on there, I was under the impression that I would be paying one deal for two cars but I got charged twice. Nonetheless, I didn’t want to cancel my service.

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    Reviewed Aug. 17, 2016

    My new car warranty expired and I wanted to make sure that we had someone that would come out if we had a problem on the road. I had roadside assistance from AA Auto Protection and it went very well. They came and did what they had to do, got me back going again and everything was great. It’s no problem making payments. I sign up once a year and that’s it.

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    Customer ServiceCoverageTechPricePunctuality & Speed

    Reviewed Aug. 17, 2016

    I just paid in cash for a brand new car. I went to the dealership to get a warranty and they want to charge me more. Then, an AA specialist broke down the information about their warranty and told me how much it was going to cost. It was cheaper than the dealership's offer, plus the car is going to be covered until 101,000 miles. Payment for the warranty was also easy because he just took my debit card and they're gonna take it out of my account once a month. The person who did it was very informative of everything and it went back quickly. It was quick, so I wasn't on phone all day. I recommend AA Auto Protection.

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    Customer ServiceClaims HandlingCoverageOnline & App

    Reviewed Aug. 16, 2016

    My warranty expired and I wasn’t sure if I wanted to keep my car. I know this type of car has a lot of issues after the warranty expires. So for two or three months it was fine because AA Auto Protection do monthly payments which is reasonable as opposed to just going to the dealer, especially if I was going to trade the car in two or three months. The payment process was easy. It’s as easy as providing them my credit card information. However, AA is like a broker and I didn't know that. There’s nothing that discloses that anywhere on the website. They should disclose that to you when you’re purchasing the warranty.

    Also, when I looked at the reviews, there was a lot of negative reviews. So, only time will tell and I’m more than likely going to change my car after that. I don’t know if they’re valid or not but the consensus was that a lot of people were dissatisfied that they were denied. There’s a lot of reasons why. But there were just so many denials on there for claims, so it was definitely a bit concerning.

    There was a time I called them on a Sunday, which meant a lot that somebody picked up the phone on a Sunday. So if I was going to have an issue with my car on a Sunday, someone would be able to take it up. I spoke to a floor manager and she was very forthcoming, knowledgeable and great. However, I didn’t see that AA covered twin turbo that’s about $7,000 or $8,000 repair, so I called back their customer service. It took me a bit of time to get through to somebody. I have to wait 4-5 minutes. Imagine if we’re on the side of the road or waiting for the dealership to get our claim approved, and we’re waiting for our car, and we have a $10,000 bill, and the person seemed to have no training. I’d probably trade my car within 90 days because I’d rather deal directly with the warranty through my dealership and not have to go through a third party. I don’t wanna deal with it. I can’t keep it.

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    Reviewed Aug. 16, 2016

    My buddy talked me into getting an extended warranty as he has one with AA Auto Protection. He showed me how good it was and it gave him peace of mind. He said they had a promotion now and it cost like 10%. I didn’t know about it. The rep told me and she was great. Also, I was blown away as far as what the payments were. Everybody there has been real helpful and friendly. I’d recommend them.

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    Reviewed Aug. 15, 2016

    AA Auto was rated very good in the places that I checked on the internet. They were, so I bought a second policy from them.

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    Price

    Reviewed Aug. 15, 2016

    I own a vehicle and I know that the repairs can be very expensive. I have insurance on everything else, and I decided to get a repair insurance, too. I have a friend who has AA Auto Protection, and I also read some of their fabulous reviews so I bought my warranty from them. My experience has been good.

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    Reviewed Aug. 14, 2016

    I bought a used car and purchased two warranties from AA Auto Protection. The first rep I worked with was very helpful. The second one, I didn’t need as much help but he answered all my questions.

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    Customer Service

    Reviewed Aug. 14, 2016

    When we bought my car, the sales rep mentioned about looking into extended warranty. My dad started looking on the web for warranty providers, and he liked AA Auto Protection, and that's why I chose them. The rep at AA Auto Protection was friendly and kind, and explained everything, all the bullet points, and what I had to know about the extended warranty. Even when I was still in the process of buying a car, he kept in touch with me and reminded me to call him if I had already bought my car, so he kept me on my toes on getting a warranty.

    I'm hoping that I don't get into trouble with the car, but I'd still buy the warranty just in case something happens to the car. I've bought used cars before and I know it's not always peaches and cream. Sometimes something comes up, even if it's only one thing. I used a used car for the last five years and it only started giving me problems the last year I had it. I paid almost $2,000 for repairs on it, but had the same problems over and over again. So, I know how important an auto warranty is, and that's why when my dad told me about it.

    But when I read about other people's experiences with auto warranties, I got worried about how much I have to pay, if I do need to use the warranty, like if it's going to be half. I did actually get the tune-up and everything was perfectly fine with the car, but I was told that to use insurance I have to wait until the car's had 1000 miles of usage or 30 days after I had purchased it.

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    Customer ServiceTechPrice

    Reviewed Aug. 13, 2016

    Me and my wife both have our vehicles on AA Auto Protection because we thought it would be best if we bought an extended warranty for both of them since our warranties already ran out. Instead of extending the warranties with the company that we're originally with when we bought them from the dealership, we went outside that because they were charging a little bit too much money for us to re-sign up after already being with them for two or three years. First we shopped around and we were going to go with Endurance but then we decided to go with AA Auto Protection because we felt like it was a better price and something that we should've done a long time ago. When we called them, everybody was friendly and everything was easy because we were able to get all the information that they needed right away. I'd recommend them to somebody else.

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    Reviewed Aug. 13, 2016

    I thought I needed an auto warranty in case something happens and I want to be prepared when that time comes. Then, a friend recommended AA Auto Protection to me. Their rep was really nice when I was talking to her and setting me up my account. Their payment process was easy. I would totally recommend them.

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    Reviewed Aug. 12, 2016

    I have a new truck and since AA Auto Protection was referred to me, I got a warranty from them. Everything was pretty good and I've had no problems. I also had good dealings with the rep.

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    CoveragePrice

    Reviewed Aug. 12, 2016

    I had a car warranty before, and they tried to re-up my contract. They gave me a price on it and I figured I might as well try AA Auto Protection because they gave me a better price. The rep was excellent and he explained everything thoroughly. It's been good so far but, I'll have to see how good they cover my car when I have to bring it to a mechanic.

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    Customer Service

    Reviewed Aug. 11, 2016

    I looked at some stuff that AA Auto was advertising. I can’t afford all that breakdowns so I better get some auto insurance on my car. I’ve looked at a whole lot of stuff like radio’s going out and what it costs. A friend of mine has a warranty and told me to give AA Auto a call. My friends told me they’re real good and from their experiences, they were telling me it’s a must to get it. I gave them a call and so far, I haven’t had any problems.

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    Reviewed Aug. 11, 2016

    My warranty on my truck was just about up and I wanted something for my truck before the warranty had expired. I chose AA Auto because they had a good rating, but I had a little bit of problem with purchasing the warranty because the people over at AA Auto pulled out twice with the automatic thing from my credit card. It was really messing my account up, and I don’t like people messing with my account. Jim and I got down to business and we got it taken care of.

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    Reviewed Aug. 10, 2016

    My car is getting older but I ain’t got the money to buy a new one, that's why I bought an auto warranty. And, I’ve had good results with AA Auto.

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    Reviewed Aug. 10, 2016

    AA Auto Protection had a special buy one, get one free offer, and my friend bought a warranty and put me on his. Two months ago, I went out and my car wouldn’t start. I left the ignition in accessory and it drained my battery, and they came right out to jump start my car. I would recommend them.

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    Coverage

    Reviewed Aug. 9, 2016

    I bought another car for my daughter and I knew that when we bought it, it didn’t have a continued warranty for her. She was going to be out of town so I needed to have that car protected while I can’t get to her quick enough. I looked through things and I’d seen AA Auto Protection's star rating so I decided to call and talk to them. I just made the initial payment but I need to call them to change the payment options because I did not want that to come off my credit card. Their rep was very informative and he helped me out a lot. He devised the best plan that I needed to get for that car, which covers everything that needs to be covered. So far, it has been a good experience.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 9, 2016

    I have a 10-year-old car with less than 10,000 miles on it and thought about buying a warranty from AA Auto. The purchasing process went fine. They got back to me fairly quickly and answered the questions I had. But there were things that needed to be done to the car. Unfortunately, I can't keep the car all stocked because according to a TSB, the fuel injectors needed to go to 39 pounds and the fuel pump needed to be bumped up from 275 to 350 liters per hour.

    My car's a Ford so I brought it to a Ford dealership. They asked directly to do the fuel injectors and the fuel pump. They said they would have to put in the higher performing parts, which should have been done at the factory. I thought that if that was done, then that would not be good for me, but he said that if I don't, it's not gonna be necessarily good for me either. So I saw where this was going because I've got to do it so that I have the proper performance out of the car. And I was 99.9% sure that as soon as I have that done, any claim I have would be rejected. Because of that, I have to cancel the warranty after a week.

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    Customer Service

    Reviewed Aug. 8, 2016

    I have a good running car that I want to keep for a long time. AA Auto Protection's customer service team was very nice and helpful when I was purchasing my warranty with them.

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    Reviewed Aug. 8, 2016

    I already had an auto warranty from another company, but I was looking to get a better rate, which AA Auto Protection offered, so I bought a warranty from them a couple of weeks ago. My experience with them has been pretty good.

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    Customer Service

    Reviewed Aug. 7, 2016

    AA Auto Protection was good. They had good reputation, they were in the top two and they were the best on the phone. Their payment process was easy and I like them more than Donald Trump.

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    Reviewed Aug. 6, 2016

    I bought a 13200 Convertible. I had a lot of issues on the original warranty and a lot of repair work was done on it. I felt that the vehicle needed an auto warranty moving forward, that’s why I got one from AA Auto, which is among the 5-star rated companies that we wanted to deal with. Everybody I spoke to in AA Auto was cordial. I think I got a good deal. I’d know when my car breaks down and I go to use the warranty. There’s the proof of the pudding.

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    Customer Service

    Reviewed Aug. 5, 2016

    I wanted to make sure my vehicle was kept in the best shape it can be. I was looking at two auto warranty providers and AA got back to me first so I went with them. The vehicle protection specialist was good and nice. They also gave me their contact information so that if I have other questions, I'd call and contact them, and they'll go over it again if they need to. I haven't made a payment yet but they did explain how the process works and it seems like it’s going to be easy. It was a great experience.

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    CoverageTech

    Reviewed Aug. 4, 2016

    I just purchased a vehicle and the warranty that the car dealership suggested wasn’t good since it had a high deductible and low mileage, so I looked into getting an auto warranty. I looked at two other warranty providers, and the lady from AA Auto I talked to gave a cheaper quote with the most coverage. She was very friendly, courteous, and answered every question I needed. I'd recommend AA Auto.

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    Coverage

    Reviewed Aug. 3, 2016

    I bought a used car with some miles on it and wanted to have coverage. I went with AA Auto Protection because it was one of the top rated. The reps are really easy to deal with. We went over the different coverages I could get and it was easy to choose one that fit my needs. I hope that if anything goes wrong in the future, it’s covered. Payments are no problem too as I set up automatic payments on my account every month.

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    Reviewed Aug. 2, 2016

    We bought another vehicle and we've done warranties with AA Auto Protection two times before and I've had good luck with them. They're easy to deal with and the process is simple. We always deal with the same person, Allan, and he's good.

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    Claims HandlingTech

    Reviewed June 29, 2016

    We bought my mother a new car and the dealership offered her an extended warranty but I knew that we could do better than that through another agency. I went online and found AA. The agent I spoke to was friendly, informative, and answered all of my questions. He explained the benefits of having the warranty, but he did not explain how to file a claim. But I would definitely recommend AA Auto Protection to any of my friends.

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    Reviewed June 26, 2016

    I have a Honda Accord and needed a warranty on it because I drive a lot to and from Pittsburg and basically average about 25,000 miles a year. AA Auto Protection offers more things and wasn’t as costly as the other providers. Their rep was great. He explained a lot of things to me, didn't pressure me to take their product but told me to look up different things and that I would find the answers that I needed, which I did. I had the payment set up as direct withdrawal. I haven’t been with them long enough, but hopefully all will go well.

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    Reviewed June 25, 2016

    A friend of mine told me I’d have good peace of mind if I have an auto warranty in case something happened. I chose AA Auto as they're selling them a lot better than some of the other companies I talked to. I liked my rep Amanda. She was very nice and worked real hard to get me where I was.

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    Customer ServicePrice

    Reviewed June 24, 2016

    I had an older vehicle and I knew that eventually there’s going to be some maintenance that's needed to be done on it as far as parts and other stuff. I called places and got a nice gentleman on the line with AA Auto Protection and he offered me a nice price for the warranty. He was very friendly and nice. I appreciated everything that he did for me. I got the warranty in May and then I read through some of the fine print and there were some things I didn’t like about it, but I had already purchased it. They seem like they're good, though. But with the fact that I got accepted into a nursing program and about to get to school full time, I will only be working part-time and so I won't be able to keep up with the payments for another three months. I don’t want to get stuck with payments I can't make so I will go ahead and cancel them out.

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    Coverage

    Reviewed June 24, 2016

    My husband bought a used vehicle that came with the warranty from AA Auto Protection so that we would feel a little safe and secure to have some kind of coverage. Their protection specialist answered all of our questions, was very helpful and knowledgeable. It appears to have the good coverage that we were looking for and making payments for it was easy. Hence, we're pleased with our experience so far.

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    Customer ServiceCoveragePrice

    Reviewed June 23, 2016

    I bought a used car and it was in a nice condition. However, two days after I drove it back from Texas, it had some issues that costed me several thousand dollars. I had a brother-in-law who also bought a used car and took out a warranty. He had the car for about a year before it had some problem. He took it to the shop and found out that he had to have a whole new axle put in his car, which just about paid for what his policy was worth in that one repair. So I realized that I need to look into getting a policy for my car and I should've done it before I ever bought it and drove it all the way back home. I started looking around and found AA Auto Protection. They sent me an email that shows everything and it answered all my questions.

    Their specialist suggested to me to cover it inside and out, bumper-to-bumper. And it wasn’t too bad. It was a pretty reasonable price for that type of coverage of the car and it was easy paying for that. That was a good experience for them to tell me what was best for me. They helped me out to look out for my future in case something down the road did happen. Hopefully, it doesn’t, but if it did, then I have a good policy to cover it. It was a pleasant experience just speaking with them and buying the policy. I already recommended them to a friend who has a used truck and didn’t have a policy. I showed them mine and they said that it was awesome.

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    Reviewed June 22, 2016

    I decided to acquire an auto warranty for some assurance. So I got mine from AA Auto after looking at the good reviews they have. Making payments for the warranty wasn’t difficult, and so far AA Auto is good.

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    Reviewed June 21, 2016

    My car got messed up right after my warranty was up and I had to spend almost $2,000. I didn't know about AA Auto so when my mechanic told me about it, I wished I would have known about it before. I inquired about it on a Monday and I asked the rep to follow up with me on Friday. So he called me back that Friday and we set up the auto policy. He was nice, explained and emailed everything to me so I can have it in writing. Everything was smooth and easy.

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    Customer Service

    Reviewed June 21, 2016

    I heard that AA Auto Protection were good at handling stuff, but I don't know if I want it anymore and it worries me that so many cars get messed up during summer. Their vehicle protection specialist just told me to go to Super Auto if there was anything wrong. Then I had changes in the mileage twice because my husband was out of town and there was a miscommunication about them. I called their rep who told me to send the picture for the mileage of the truck. But when I have it, I called and asked him to call me back. He never did. I've been putting miles on the truck and I haven't heard from them since then. It seems that he didn't want to have the actual mileage so I'm really upset with that. But, they were not rude when I talk to them.

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    Reviewed June 20, 2016

    Some of my colleagues that are in the industry said that AA Auto Protect is one of the best, most reliable, and it has a very good base to work with so you don't have a lot of problems. If you have an issue with your vehicle, it's taken care of. It's not penny-smart and dollar-foolish. Bob, the vehicle protection specialist, was very thorough. I had a very good experience with them. They're very positive, very reassuring to the standard of what I was looking for, and were willing to come down as well as go up to a different level. It was customizing to what the consumer needed. There was absolutely zero issue from any of the starting process. It's nice to have that support and also have a very good company behind you. I recommend them and I would continue. AA Auto Protection is qualified, reassuring, and extremely professional.

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    Customer ServicePrice

    Reviewed June 19, 2016

    About a year or so back I started looking into auto warranty to make sure I had extra coverage which is best for my car once I passed the warranty date. I called one company, and they kept calling me back and giving me advice. I was also fishing around in my head trying to see if I was going to deal with them or not. Then I thought you don't ever take the first offer on anything so I started shopping around and came across AA Auto. I liked the cost and it seemed like a better deal for me so I jumped on it. Making my payments was super easy and the person that helped me was knowledgeable and helpful. Every question that I had, he answered it without a problem. The whole experience was unproblematic.

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    Reviewed June 19, 2016

    My husband thought I might need an extended auto warranty so I got one from AA Auto Protection and we like it. Everything's been fine. The lady was very helpful and polite and they told us I had to have 1,000 miles on the car.

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    Price

    Reviewed June 18, 2016

    I bought a used car and it didn't come with a warranty. The AA Auto Protection rep told me about the policies and what was available. The down payment is decent for the amount that I had to pay and the payments seem to be affordable. However, my first payment is supposed to come out next Monday but something happened and I've been trying to get a hold of them for the last two days to see if I can move it to Friday and I haven't been able to get in contact with them.

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    Customer Service

    Reviewed June 18, 2016

    I had a warranty through another company. Somebody told me good things about AA Auto Protection and I called and went with them. I'm happy with the way they treated me when I got their warranty. Their rep was really helpful and did a great job. So far, everything is good. I talked to my brother and got their insurance for his car too. I got a couple more vehicles and I'm thinking about calling them in a few weeks to get a policy for them too.

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    Customer ServiceSales & Marketing

    Reviewed June 17, 2016

    AA Auto Protection's website drew me to them. I called a rep and he was very knowledgeable. He had a great sales attitude. I wanted to say no. There were a couple of times when I wanted to say, "Just let me call around first and let me look around." But aside from the information he gave me, he assured me that my car would get fixed if there was any mechanical errors that have to do with the warranty. He actually post-dated my checks 'till the month after I initially signed up so I wouldn't say, "I don't have the money to pay right now." He was great with keeping my sale. I just got my car totaled though, and want to cancel the warranty. But it was amazing with AA Auto Protection.

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    Reviewed June 17, 2016

    Because the original warranty on my car was gone, I needed something to continue protecting my vehicle. I went with AA Auto since I had them once before and I’m very satisfied with the service. Also, the purchase went smoothly because I’m very familiar with them. I haven’t used it so far, but my experience has been very satisfying.

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    Reviewed June 16, 2016

    My brother-in-law had an auto warranty and he was telling me it would be best if I get one since I don't have any. I decided to go ahead and I got AA Auto Protection. The protection specialist explained what it covers, which includes the important parts of the car. The payments for the warranty were made very easy. They just took my card number and they deduct it out every month so that way I won't forget to pay on time.

    The people at AA made my experience with them pleasant and easy. They said they'd assist me with a rental car if something happened to my car and I have to put in the shop. That was very good when I need it because I have eight grandkids and I'm their transportation back and forth school, hospital or wherever. I have already referred it to my son. He has an older car and he's planning on buying a second car. I told him having that older car and the new car, he would need a warranty. So he's thinking about calling them, putting both his cars on them.

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    Customer ServicePrice

    Reviewed June 16, 2016

    I bought a Mercedes-Benz and in my opinion, it didn't have too many miles for a Benz of its age. But the main thing was if this car run into a problem mechanically, it can be expensive. I wanted the car to be protected, so I'd rather pay for a warranty. And, it's been good with AA Auto Protection. Their specialist was very good as well. He kept me very interested, made everything plain for me so that I can understand it, told me everything that I wanted to know, and answered all my questions. He didn’t pressure me as much as everybody else. I talked with him one time when he emailed me then he didn't call me back until the day I asked him to call me back. He waited. That’s what makes the experience so much better with AA Auto. It was great customer service all the way around.

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    Reviewed June 15, 2016

    Purchasing the warranty with the vehicle protection specialist was a good experience. Making payments to buy it was not difficult at all.

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    Reviewed June 15, 2016

    AA Auto Protection offered a $50,000 maximum on the vehicle over the period of the contract. I don’t have any problems with my vehicle, but I bought the warranty for extra protection. I had it going on two or three weeks now. So far, I had no problem with payments. I just did it online and it automatically drafts out of my checking account. It's been great.

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    Reviewed June 14, 2016

    The reps from AA Auto Protection explained everything to me to where I understood. I got a better bargain with them too than the other one I had. When I lost my job and it was hard to keep up with the payments, AA worked with me all the time. That was a good experience. My payments, this time, is even lesser that I can work it so that's even better. The worst turned out for the good. AA Auto Protection has been fair to me. The last guy I talked to, Bruce, helped me out because my contract was canceled and he made a way for me to get back into a contract again. He put the money they were going to give me back for my downpayment and helped me out with it. It was a good turnout. I've been very satisfied and would recommend AA Auto Protection to a friend.

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    Reviewed June 14, 2016

    I'm trying to see if AA Auto Protection is good. This is the first time I’m buying it but everything is okay. I recommended it to my friend already.

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    Price

    Reviewed June 13, 2016

    My son bought a car not even a year ago and the warranty was expired. I wanted to make sure he's safe going back and forth to his job so I checked out all the companies and AA Auto Protection has less bad reviews. Their rep was really helpful and gave me the best quote. I have not used the service yet and hopefully we won't need it because I don't want the car to break down.

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    Coverage

    Reviewed June 13, 2016

    I paid for a two year warranty with my previous auto warranty provider. It covered everything in my wife's car but didn't on mine. AA Auto Protection covered everything I needed as to what I considered priorities for my car in order to keep it in good running condition so I went with them. Making the payments was pretty much a slam dunk which worked out fine for me.

    Their rep was fantastic. He went on complete detail on everything it covers like how much I would have to pay for it, how much was being covered and what parts, and how long it would take me to pay for the warranty itself. He gave me a really good deal on it and even a couple of discounts because I had already paid for a new air conditioner to be installed on the Jaguar. He ought to get an employee of the month award. I really appreciate his attitude and demeanor. He wasn't hard to communicate with and was very good at listening to what I wanted and what I was looking for. Overall, it was an excellent experience with AA Auto Protection.

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    Claims Handling

    Reviewed June 12, 2016

    I made the payments for purchasing an extended auto warranty from AA Auto Protection right over the phone. Their specialist explained the benefits and how to file claims. Overall, they were easy to deal with.

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    Reviewed June 12, 2016

    I didn't know I could get an auto warranty until I talked to a friend of mine that did it. She was the one who helped me see that I could do it as well, with me being on low income and all. The rep was very kind, nice, and explained the warranty in details to me. He had a lot to say but had a short amount of time to say it in. But I'm a type of person who'd have to look at something when you're talking to me and that's the only thing I didn't like because he was reading instead of talking like a person. For somebody that's a little hard at hearing, it was hard to keep up with it. I understood what he said, though I didn't retain it. But the experience overall was very awesome because I didn't know I could do it. I felt privileged because I'm somebody who does qualify, so it made me feel good about myself.

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    Customer ServiceCoverage

    Reviewed June 11, 2016

    Because the original warranty on my vehicle came to an end and I wanted to make sure I'm covered with something, I contacted AA Auto Protection. When I checked on another company, they just covered 24,000 miles, which was not enough. On the other hand, I liked the two-year plan and 100,000 miles with AA Auto. The representative was able to answer all the questions I asked and I was satisfied. I just started and I've seen the payment plan, and everything seems pretty set up. I haven't had the chance to use it yet, and hopefully, I don't have to, but the initial service was great. I was happy that the process was easy to understand.

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    Customer ServiceClaims HandlingCoverage

    Reviewed June 11, 2016

    We had purchased a vehicle last year and it's still going well. Because the mileage was getting over, I acquired an auto warranty and people said that the company that I had chosen sometimes doesn't cover things. So this time I did a little research and found that AA Auto Protection got great ratings. This plus people's comments about the company helped me feel more secure about purchasing from them. They’re easy to work with too, except for the vehicle protection specialist who didn't tell me how to file claims.

    Also, the guy had said that I will receive an email shortly after our transaction over the phone and I never got one, so I wanted to make sure that my email is correct in their files. As for making payments for purchasing the warranty, they branched it out a long time and it's fine. They also explained that if we were to put the car in our daughter's name, my daughter has to take the loan in her name too, unless I got that wrong.

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    CoveragePrice

    Reviewed June 10, 2016

    I bought an older car with lower mileage, and we don't feel like getting rid of it anytime soon. We still got at least three years to pay on it, and because it's an older car, we wanted to make sure it's covered, because anything can happen. AA Auto Protection was one of the first that I had an opportunity to deal with and they gave me a great one. Their rep was knowledgeable on how to give me everything I was looking for in my price range, and also did a great job of letting me know what package would better fit me. Their payment processing was easy. I got an opportunity to set up an automatic draft, and because we're gonna make it some sort of a trial stage, I can always go on and change and make payments on it as I see fit.

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    TechPrice

    Reviewed June 9, 2016

    I wanted a warranty on my truck because it wasn't provide in the dealership. I wasn't the one who set up the warranty with AA Auto Protection, but I heard that they had a good price that's why I chose them.

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    CoverageTech

    Reviewed June 9, 2016

    The warranty expired on my two Mercedes. My 2011 SL 550 has only 25,000 miles, brand new, and I don't use it. It’s like a limited edition but I want to have it covered. My 2012 GLK is at 52,000 miles so I wanted it to have extra coverage. I had auto dealer warranties in the past from different companies but this time I chose AA Auto Protection because I like their rating through ConsumerAffairs. They have a 5 star rating which sounds good. They were second in line but I checked the other company and their service is very bad.

    I’m still waiting for the card and the contract, and it's been two weeks. There was a misunderstanding because I intended to buy the coverage for my GLK first because that’s my daily use car and I was supposed to have this covered since last week. I then found out two days ago that AA Auto covered the wrong car. Now, I ended up buying coverage for both cars. Somebody screwed up the file and when I asked the guy what happened, he said they made a mistake. I have fifteen days and if I don’t get anything, then I'll cancel the contract and use another company. But I hope I don’t have to do that.

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    Reviewed June 8, 2016

    Every car I had always had warranty on it. I looked up AA Auto Protection on ConsumerAffairs and they are number one or two that's why I picked them. Everything is going good. Their representatives were good people and took care of me.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & Payouts

    Reviewed June 8, 2016

    I have a nice car and I don’t want to pay a whole lot of money out of pocket if something wrong happens to it so I got an auto warranty. The price from my dealership was twice the amount AA Auto Protection gave me so I went with them. Their rep told me that everything was going to be in my paperwork and that I'll receive it in 14 days. He was telling me how everything works as far as what’s covered and what‘s not but I'm still waiting for my paperwork so I can catch up with that and have my mom look it over so I can make sure it’s the best deal for me for my money that I’m paying.

    The processing was really fast. Within 5 minutes from the time I called, he already sent me an email showing what I have covered, what I have to pay and my payments. It was a great investment for me because I watched my dad buy a Mercedes Benz from a dealership and didn’t have a warranty on his car and end up paying for the repairs more than what he paid for the actual car. So, it was a great experience and it’s really helpful to me. I won’t have to worry about what if something goes wrong with my car. I know I have the warranty.

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    Claims Handling

    Reviewed June 7, 2016

    AA Auto Protection explained the benefits to me and as far as the claims part, they said that I had to wait 30 days and have 1,000 miles before I can do a claim. I've only had the warranty since the 20th of last month but I would definitely recommend them. As of now, I let the car go back to the dealership and I want know if I am actually getting a refund.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 7, 2016

    I had to do a bunch of repairs and it was pretty expensive so I figured to get a warranty to help out for future repairs of anything that needs to be fixed. I Googled and AA Auto Protection was the first one I called. It seemed reasonable so I went with them. It was easy to make the purchase. The sales rep was really helpful although I never know when my plan starts. I ordered it almost a month ago and I still haven’t received any paperwork for it. I have not had time to call in also. But it's a fast and easy experience.

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    Reviewed June 7, 2016

    I got tired of paying up repair prices all the time and AA Auto Protection had a better deal than the other providers. They were also courteous. I had an excellent experience with their rep and the process was timely. Making payments wasn't difficult at all, too. If we have something which would go wrong with the car, I hope they will take care of it.

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    Customer Service

    Reviewed June 6, 2016

    So far everything's been good with AA Auto. The reps were very knowledgeable and whenever I had questions that came up, they were able to answer them. When I emailed with concerns after receiving the policy, they got back to me right away.

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    Customer Service

    Reviewed June 6, 2016

    I purchased a vehicle and needed a warranty on it. I called a couple of companies including Endurance. I liked the AA rep that I talked to because he did not bug me nor pressure me (unlike the guy at Endurance). He waited a few days and made a follow-up. He's been professional, accurate and personable. He gave me all the information as far as what is covered, how many miles and how many days until it’s activated. He also sent me numerous protection plans to fit my financial needs.

    I didn’t have enough for the down payment so he knocked off another $100 so I can have a warranty on the vehicle - $167 per month. He says that having a premium warranty, I at least can take it to Fletcher Jones or any certified mechanic because I got an Audi. I told him I have another vehicle (Denali) which is under warranty that will expire soon so he told me, when that expires, to call them again to put an extension on that. The entire process has been very easy. The next day, I tried to recommend him to a friend.

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    Coverage

    Reviewed June 5, 2016

    It’s good to have auto warranty because of the fees. I never do know of the car’s rates and my kind of car has more expensive parts. My friend says AA Auto Protection is a good company and it covers everything. Talking with their vehicle protection specialist went excellent. Payment goes automatically so it’s easy to make. I hope I never use the warranty but so far, I’m okay with AA Auto Protection. I’d recommend them to anybody. I trust them.

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    Claims Handling

    Reviewed June 5, 2016

    The warranty that I had on the car expired. I talked to a couple of other companies and AA Auto Protection had the cheapest rate. Paying for it was easy and their rep explained that in filing a claim, the shop does the appraisal then AA Auto Protection approves it before any work is done. It's been a pleasant experience with them.

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    CoveragePrice

    Reviewed June 4, 2016

    AA Auto was a little less expensive compared to some of the other warranty providers. They also seemed to cover more things than the other companies did, so I got more value with them than I would with the other guys. The rep was pushy, but was also very cooperative, informative, and straight forward. He went over the plan, and we settled on the price because I did my due diligence -- before I made the purchase, I did a background check to make sure how prices compared. However, I haven't used them yet, so I can't rightly recommend them to anyone.

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    Verified purchase

    Reviewed June 4, 2016

    I was trying to get a new auto warranty and my husband ended up with AA and we decided to switch mine over to them. It is better with them and when we got the reviews, AA was the one that I want that reached out and their reviews are good. The representative was very helpful. The vehicle protection specialist did a good job explaining and going through details. Making payments is also easy. Everything went fine and it was a great experience.

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    Customer ServiceClaims HandlingPricePunctuality & Speed

    Reviewed June 3, 2016

    I'm a believer in vehicle service contracts if you get the right one. If you get the wrong one, you're in trouble. First, you want to know if it's self-insured or it's backed by a risk retention group. I don't touch those. There's another one called ASAP Warranty, I've looked at their contract and they're just backed by themselves and I don't like that because it gives them more room to deny claims. If there's a true obligor, which in the case of AA Auto is Wesco Insurance Company, which is a division of Am Trust Financial, there's somebody who they have to answer to. When I signed up with them, the rep that I talked to was great, very helpful and gave me her best price which I thought was good. I knew the criteria that I was looking for price-wise and it kind of fell into place over there. It was quick and easy, and I'm happy with the experience.

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    Price

    Reviewed June 3, 2016

    It was important for me to have an auto warranty – something that I could rely on in case I'd wind up with any problems with the vehicle. The price of AA Auto Protection was reasonable and they had pretty decent reviews overall on the internet. Everyone that I've dealt with initially has been fine. There were no issues or problems. It was a good experience.

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    Customer Service

    Reviewed June 2, 2016

    I have a vehicle that we use to travel and I want to have peace of mind that I'd be covered in case an event happened while I was on the road. I looked at three companies and liked the AA Auto Protection representative that I talked to. He put the facts out for me and was fixed with the numbers. That's one of the things that make me look at a contract. If they're vague with numbers, that sends a red flag with me. They told me what I had to pay upfront and what the policy would cover. Overall, I was satisfied with their rep and the policy. I was pleased with the customer service, how they set my policy up and how they broke everything down to me to where I can understand what I was getting into.

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    Customer ServiceCoverage

    Reviewed June 2, 2016

    My wife has a newer vehicle with high mileage and her factory warranty just ran out so before something happens, we became proactive as opposed to being reactive. I called AA and their rep told us that the warranty will give us the best coverage for our money. I initially called with the intention of purchasing additional coverage for my wife's vehicle. I ended up adding our vacation vehicle as well as my personal vehicle and it was a smooth transaction.

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    Customer ServicePrice

    Reviewed June 1, 2016

    I got a luxury car, a Mercedes, and my uncle told me that I was going to need a warranty for it so that in case something happens, it’ll be covered and I wouldn't have to come out with a lot of money. I agreed and started searching online. I came across AA Auto Protection and it had excellent reviews. They were also cheaper and offered some things that other warranty companies didn't. I ended up speaking with Bruce who was phenomenal. I didn’t know anything about the warranty stuff, but he was so nice and he walked me through the whole process, told me what I should expect and what I should look for. He was very resourceful, knowledgeable and told me everything I wanted to know. He took his time and didn't rush me off the phone. It was awesome. He gave me his personal extension and told me to call him if I ever come across any more questions, which I plan to do if I have some more inquiries. It was a really good experience and I enjoyed it.

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    Customer ServiceCoveragePrice

    Reviewed June 1, 2016

    My warranty was up and I needed to extend it. I went with AA Auto Protection because the gentleman that sold me the policy seemed like a pretty straight shooter as he told me the good and the bad. There weren't much bad but he was straight-up about it. Then, I went to the largest dealer in our area and talked to them. They said that they accept all extended warranties but the catch was it's the little things that they cover that could cost a big thing. I called my rep back and he pretty well clarified that for me, so I said, "sign me up."

    The service that AA Auto offered is pretty typical as well as the price. They sent me a booklet and I keep it in my vehicle. Their price wasn't bad and payment term is no problem. I do my payments online and it's easy. More than anything was the professionalism and honesty that I felt the sales rep had given me. He was courteous, professional, and he wasn't pushy. He enjoyed what he was doing and seemed real knowledgeable of the particular insurance that he was selling.

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    Reviewed May 31, 2016

    With the cars I buy from the dealership, I needed an auto warranty in order to have a peace of mind. AA Auto Protection has the $100 deductible and had a good plan because it's 5 years and 100,000 miles. It was excellent.

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    Customer ServiceClaims HandlingCoverage

    Reviewed May 31, 2016

    It’s always good to have an extra extended warranty so I purchased one from AA Auto Protection. Their rep covered with me the benefits and how to file claims. It's been a helpful experience but I had to call them back because they got me now for the wrong policy.

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    Customer ServiceSales & MarketingPrice

    Reviewed May 30, 2016

    My car broke down twice last year. It's expensive maintaining the car so I thought it'll be less expensive to have an auto warranty should it happen again. When I googled, "What was the best auto warranty?" AA Auto Protection came out top 3 and the top company didn't offer anything at high mileage. The AA Auto sales rep explained everything to me in great detail and when I did have a question, was able to answer it thoroughly. There was also a promotional code at the time that I was able to utilize and he put me on a monthly plan so that was even more beneficial.

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    Claims HandlingCoverage

    Reviewed May 29, 2016

    I know that after a certain amount of miles, there's only the inevitability of something going wrong with my vehicle so I wanted to cover that. I went on the internet and AA Auto popped up. There were a lot of companies I had in mind but I went with them based on what they offer at the price point that they offer. The reps were professional, friendly and informative. They explained everything that was covered and gave me the numbers that I needed to have. They emailed me what I needed to make a claim, however, they didn't explain how to file a claim.

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    Price

    Reviewed May 29, 2016

    AA Auto Protection rep explained the benefits and answered the questions I had. It was easy to make payments, and they worked with me to make them affordable. It was a very good experience and I'm very satisfied.

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    Customer Service

    Reviewed May 28, 2016

    I bought a car and it wasn't new. I decided on AA Auto because of the coverage and the price. They told me what it would be per month for the first two years and I thought I could do thatl. But when the time comes I'd ever have to use them, heaven forbid, if it doesn't work very well then I'll be pissed. But up until now, I'm still putting on 1,000 miles and 1,000 just go on by. But I don't have anything wrong with it so hopefully it will stay that way.

    When I called the rep back and asked him about something because I had the wrong car, he got the heat. But other than that he's fairly knowledgeable and I've got my little paperwork like he said I would. Everything has since been great and what they have promised has, so far, came true. So as far as I'm concerned, I'm in good hands. My experience was pleasant, I didn't feel pressured and I was well-informed of the package and the program they had for me. I was satisfied and was treated well.

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    CoveragePunctuality & Speed

    Reviewed May 28, 2016

    AA Auto warranty would cover anything up to 150,000 miles on the vehicle and they would give a 5-year 100,000-mile warranty on them. Also, the length of time was good. I worked well with John, the manager, and the sales manager. My experience has been okay. I’ve had a couple of vehicles and one totaled out. I had to cancel that and get another vehicle. I had an engine blow in my last vehicle and it wasn’t covered. One of the big reasons I got the warranty was to get transmission repairs covered, and the arrangement was that it would be covered. So a lot of people say “That’s why you can’t trust warranties. They always got a loophole to get out of it.”

    I ended up having to sell a good car for $350. But I bought another warranty. So far, I’ve had a couple of claims, the water pump and a little work done on the transmission once. In terms of payment, they put automatic drafts on my credit card. It's as quick as lightning. All in all, AA is good enough that I have referred and recommended them to other people.

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    CoveragePrice

    Reviewed April 24, 2016

    The ConsumerAffairs website directed me to AA Auto Protection. I called almost every one of the auto warranty providers on the ConsumerAffairs report. I spoke to two different reps of AA Auto Protection, one the other night and then another one the next night. The latter got me better pricing and is very kind and nice. I still haven't gotten their paperwork, but he spread the work so I could get my payments down, and it was good. He really dug in and tried to get me the best coverage he could with the vehicle that I had. He got me bumper to bumper. I've got what I would get if I drove out the door with a brand new car, so I'm thrilled.

    Tomorrow is going to be my first whole month of having AA Auto Protection. I got a newer car and it's a 2000, but it's only got 31,000 miles on it, so it's going to be a little expensive to fix. I already have to do something on my own and figured that it's better to get a company to help me out in case I need it. I've already tried to recommend them to a couple of people. Although I would like to make sure that they're going to be the same way as the other when it comes time for a claim.

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    Customer Service

    Reviewed April 22, 2016

    Mr. Corey ** is the best!! Bought my first warranty from him 8 yrs ago. Wonderful experience with him, that I called him back to buy my second one. Was glad that he was still employed there! Never had a problem with my first warranty at all!!

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    Customer ServiceClaims HandlingPrice

    Reviewed April 12, 2016

    My car has been in the shop for a week now, yet to be repaired. They send an adjuster who seems like his job is to figure out a way to deny the claim and he had very little knowledge. One of parts to my window fell off when he touched it and he told the repair shop, "I'm sure you can put that back together." After numerous phone calls they call the repair facility today and authorize a fraction of the cost it will actually be to repair my car correctly. I advise EVERYONE TO STAY FAR AWAY from this company. They were even dumb enough to leave not so professional voice mails on my phone since they were mad I called so many times. More fuel to the fire. HORRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE.

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    Customer Service

    Reviewed Feb. 27, 2016

    I have AA Auto on my Corvette and when my warranty went out on my BMW, I decided to call them and was satisfied with their offers. I've only had to utilize their service once with the Corvette and they did the repairs so I'm satisfied with them. Although there was a problem because the company said that they didn't have my contract but we got that straightened out. One thing that impressed me also was when I talked to the same person who sold me my warranty over a year ago and I thought, “This guy’s still there.”

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    Customer ServiceClaims HandlingSales & Marketing

    Reviewed Feb. 27, 2016

    I'm a single woman and I don't have a big income. I'm very concerned about costly repairs for my vehicle and need something that's going to be reliable and legitimate. So I went online and AA Auto had a simple yet catchy advertisement. I was sold when I saw that it was number one. On the Google search that I did, they had good ratings too and a lot of people were choosing them.

    So I called the representative and when I talked to him, he sounded pretty convincing as well. However, I was concerned about how some people told me to be careful with these warranty places because sometimes they'll string customers along and they pay for a year or so, and when they get around trying to make a claim, the company makes up some excuse not to pay for it. I was pretty skeptical and I talked to someone about that and was reassured that shouldn't be a problem. So other than that, every time I've had my car checked, they always tell me everything is fine and I thank God. I haven't been with them very long, but I haven't had any bad experiences.

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    Reviewed Feb. 26, 2016

    I got it all nice and easy, though I have not had a significant amount of experience with AA Auto at this point. The policy is new, but I have recommended them to friends and they're looking to close.

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    Reviewed Feb. 26, 2016

    My dad had AA Auto before for my mom's car so I chose to get their extended auto warranty because it's better to be safe than sorry. Their rep was nice. It was also easy making payments with them.

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    Customer Service

    Reviewed Feb. 26, 2016

    I was going to trade my truck in, but I've seen how nice it was when I was out to change oil on it and so I didn't want to trade it. Then, I got a call from AA Auto Protection and we found a plan that fits me. Their rep was very friendly and was too good enough to explain everything to me. He didn't give up on me too quick because I wasn't sure that I wanted it at first. I had a very good experience and I'm happy with him.

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    Customer Service

    Reviewed Feb. 25, 2016

    Our car was going to get the over mileage that it has, so we needed an extended warranty. AA Auto is fine but the other warranty people we talked to were rude to us and we don't like to talk to rude people. In the end, they tried to call us back, so we tell them that we don't want them because we have a car warranty. The rep from AA Auto was informative and professional and we had a good interaction with him.

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    Reviewed Feb. 25, 2016

    Purchasing the warranty plan was pretty easy and I had a great experience with the representative that I spoke with. I would recommend AA Auto Protection.

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    Price

    Reviewed Feb. 24, 2016

    Just like with regular insurance, I got an auto warranty in case something happens. The price comparison of AA Auto wind up better than the other ones. Payments are pretty good as well as the rep, and the experience was very professional. Everything is awesome.

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    Customer ServicePrice

    Reviewed Feb. 24, 2016

    We wanted to keep this vehicle for quite some time so we got an extended warranty to have the security and the peace of mind of knowing that if something did go wrong we would be covered. When we found AA Auto Protection online, we made the call and their specialist answered all my husband's questions and explained the benefits. It was a very good experience. AA Auto worked with us to make our payments affordable. We're very satisfied.

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    CoveragePrice

    Reviewed Feb. 24, 2016

    The fact that my car is used made me look into getting an auto warranty and I went with AA Auto Protection because of their price. The benefits and instructions on how to file claims were on the packet. I feel like things aren’t as covered as I would have expected they’d be, and that might be why their price is what it is, but to be certain I have to have my first check-up with the car.

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    Customer Service

    Reviewed Feb. 24, 2016

    We owned older vehicles that required maintenance so I decided on an auto warranty. However, I regret my decision with AA Auto. When I called them and asked questions to get signed up, they gave me the info that I was looking for. However, they didn't disclose many things about the contract or ask questions about my vehicle when I signed up. For one, they didn't disclose that any modifications done to the vehicle would null the contract, and there were modifications done to my vehicle to enhance its value such as wheel changes and some suspension stuff.

    When I started having transmission issues after the one month waiting period and mileage period, I took the car to Volkswagen. They checked it out and noted that the transmission needed to be replaced. They called AA Auto that in turn sent their independent guy to look at the vehicle. Once he noticed that the springs and wheels were different and there was a cold air intake, he sent the report back to Centennial which was the administrator of the contract since AA Auto was just the seller. Centennial rejected the repairs even though the modifications had nothing to do with the transmission and even if none of the modifications voided any of the Volkswagen warranty.

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    Customer Service

    Reviewed Feb. 23, 2016

    A friend of mine told me that I should get an auto warranty, a checker referred AA Auto and because I think checkers know what they're doing, I got one from them. The agent was very helpful, answered every question that I had and made it so easy for me to decide to get another warranty for my daughter's car that I just purchased. He gave great suggestions and made it easy for me to understand the protection. I also got an email that explained the benefits and how to file claims. The customer service was excellent and I felt very reassured especially putting that on my daughter's car because I'm always worried about safety and security.

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    Reviewed Feb. 23, 2016

    My car is getting over 100,000 miles and I wanted to make sure that I’m secured. AA Auto Protection was more official and secure than everybody else so I got the warranty from them. The process in purchasing the warranty was good.

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    Reviewed Feb. 23, 2016

    My factory warranty ran out and AA Auto were the first one that came up so I took them. It's always easy to make payments with them. I was really happy until I've seen the contract because they didn't tell me that they only put a maximum amount of money into each thing. For instance, if the engine of a car blows up, they only pay $3,000.

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    Reviewed Feb. 23, 2016

    My coworker told me about AA Auto so I took out an extended warranty from them in case anything happens to my used car. The rep was great and he explained everything to me. Plus, payments was easy because it comes out automatically.

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    CoverageSales & MarketingPrice

    Reviewed Feb. 22, 2016

    My car is in very good shape when my original warranty had expired, but I still have a lot of miles that I would like to drive it. I researched many extended warranties and had discussions with a few. I narrowed it down to AA Auto Protection and one other company but in the end, AA Auto Protection was responsive. The price was good, the coverage was very comprehensive, which is what I wanted, and I felt comfortable with the rep that I dealt with. She was congenial and answered my questions. When it turned out that there was a mix-up where the cost probably would've been a bit more, she and her supervisor talked and they made an adjustment, which I appreciated.

    The sales was also positive and low-pressure, which I like, because when someone tries to really push something on me, it usually drives me in the opposite direction. A lot of how I make decisions like this is the product, obviously, but equally importantly is my comfort level with the people. So I would recommend AA Auto Protection.

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    AA Auto Protection Company Information

    Company Name:
    AA Auto Protection
    Company Type:
    Private
    Website:
    www.aaautoprotection.com