Bay Alarm Medical Reviews

My only problem with Bay Alarm is, I have the wrist watch on, and I have a tendency to bump it. And all of a sudden, I hear a voice asking if I was okay. I've gotten better about how I position it on my wrist. It was funny in the beginning. I feel more comfortable than I did with my Medic Alert because I didn't carry anything with me. I feel more secure with Bay Alarm because it's with me all the time. It's not just located in different places in my house. So, if I have a problem, it's right there.

As far as the price, the monthly cost was more expensive with the Medic Alert. The initial cost with Bay Alarm covered the watch that I got. Other than that, it's a manageable monthly fee. I just wish the watch didn't have such a big face on it because people think I'm wearing an actual watch, and I'm not. Also, it's blinking a lot. Sometimes, people will say, “Do you know you're blinking?”

There was one time when he and his caregiver were in the back room and I got a call from Bay Alarm which was kind of scary. But he had accidentally pushed the button when he was changing clothes and they were calling to make sure that everything was okay. So I had two guys on the line, then I had to call him and had him on the line. That was a stressful time for me, but everything turned out well. And if something had happened to him, they were already on the phone checking to see what was going on. So they did exactly what they were supposed to do.

Having Bay Alarm gave us a lot of peace and a lot of deep breaths where we knew that, if something happened, it would be okay. I only had to call once and the rep I talked to was great. A couple of times I had to talk to the lady through the machine when we were setting things up. They were kind, very helpful, and made sure that everything was okay.

Bay Alarm needs to make a smaller one. Things have improved so much getting smaller and smaller. It's great for a huge person or an old man, but it's not the right thing for a for a petite woman. But I'm glad my mom has it because she lives independently. I just got to keep making sure she wears it, but she doesn't like wearing it because it's ugly. Probably the reason Bay Alarm said, “Don't have it underneath your clothing,” because they want to be sure she can get to it. But I said, “Mom, you still can grab your sweater, your blouse, or press it against your body, it's still gonna work.” I get notifications when the batteries is dying, which is fine. Originally, I didn't want to be involved in it. Later, I said, “It's probably good, because I get the notice, and I call my mom up and go, ‘You want to put it on the charger?’” She would say, “Oh, okay.”

Right after we got the Bay Alarm, it was put to use. We installed it on a Thursday. We did the test call to make sure it was set up correctly. The following Monday, my mother fell and broke her hip so it was put to good use right away. It has been used twice. It has been very handy. Right after my mother's fall, we did another test to make sure it was working again. Our interaction has been very positive. When my mother pressed the button, you could hear them. They're talking to her, asking her if she wanted help, what type of help she needed, should they contact my sister, who is the main contact, who lives close by, or should they contact 911. They're very responsive. I'm grateful that we had the alarm set up when my mother had her first fall. And when she had her second fall, it double proved itself that it is a good system.

She wears it all the time around her house and carries it with her when she goes out. She can still drive in town, so she still goes, uses it. She likes it. I don't think it's her favorite thing to have. But she has the neck pendant, and it doesn't bother her too much, and she carries the main unit when she's out, attached to her purse. We like having it. That way, we know when the battery is getting low, and we know where she is. It makes us feel much better when we're not with her. My experience with them was easy and it was straightforward. There weren't a lot of hidden charges and costs, where I feel confident that it's doing what it's supposed to do, and it's relatively easy and inconspicuous for my mom to use.

My father wears it around his neck. He's gotten used to it. It has been a peace of mind for the whole family. That way, we know he's not lying on the floor somewhere trying to get to a phone or what have you.

They were also very helpful regarding the pricing. And the tech support and the regular support have been fantastic. They've been right on it. I'm very happy with their service.

Mom has a button that she wears around her neck. She feels comfortable with it. She knows what the button is for. If I say, “What happens if you fall?”, she'll say, “I'm gonna push my button.” She knows that if she does that, Bay Alarm will call me or call an ambulance. They move on it quickly. We don't use Bay Alarm a lot, but when we've needed it, it's come through.