Bay Alarm Medical Reviews

Enrolling with Bay Alarm was very easy. The person we talked to was very helpful. We haven't had to use the alarm, which I'm counting is a good thing, but we had one day where mom fell. I wasn't home. The alarm contacted emergency right away, and it worked. It did what it's supposed to do. Then that night, it sensed the fall. It didn't have a full fall but it sensed the fall. That, to me, was special.

The guy from Bay Alarm Medical who we talked to was great and helpful. My mom chose the pendant. But she doesn't care for it because it's a rope around her neck, and every time she leans down, it gets in the way of everything. When we bought it, they didn't say that it has to be exposed, because she'd rather have it under her sweater or her blouse. She has it on right now, it looks like a cowbell on her. I wanted her to have something on her wrist, and she wanted something around her neck. I don't know if somebody else had a kind of pendant, and she likes the looks of that, but Bay Alarm didn't have anything like that that would work. So, she has this goofy thing around her neck where it looks like a car remote or a garage door remote and it's bigger than those.

My dad’s friends use Bay Alarm and when my dad fell, I bought him the medical alert device. The person who set us up was phenomenal and perfect to talk to. I called first before getting my father involved to ask questions, and the rep gave me her direct line. I was able to call her back with my dad and she was able to answer all of his questions. Then, he had somebody he could call if he had issues. He could go anywhere with the device. He goes for coffee three times a week with his friends and he shops by himself because he lives on his own. He is out and about, and the device can work anywhere. We had questions about the battery once and we called Bay Alarm, and the reps got right back to us. The customer service is fantastic and the product is great. The price is comparable or less than what I researched. So, it's good. People should give them a call today.

My experience has been great. There are many systems out there but Bay Alarm Medical came back with the most positive comments from current users. I also went back and did some pricing comparisons. I did several phone calls with the salespersons I talked to. They answered some of my questions, and I moved on and looked at a couple of others and had more questions. I called Bay Alarm's rep back and I got those answers. So through my thorough research, I determined that Bay Alarm Medical was the best for the money.

We bought a Bay Alarm because my mom recently had some health issues, and she's 90. We wanted to make sure she had something in case one of us was not around. The reason we went with Bay Alarm was that we had recommendations from current users that we know.

Our 87-year-old mother lives with us. We were worried she might fall when we were at the store. So, I went on Copilot and AI and asked what was the best medical alert device for this area was, and it came up with Bay Alarm. Their sales team took me right through the steps and how to do it. It was very positive. We feel more comfortable that she has the device here when we're gone. She's accidentally hit it before and they've always been super nice and super positive. So, we had a very good experience with them.

Bay Alarm saved me one night. My knees were down on me when I was gonna put a piece of wood in the stove. I fell on the stove, and got myself pushed off the stove. I couldn't get up. I finally worked my way over to the table. My button was up there on the table. I finally got it pulled off, called the EMS. I spent about three hours on the floor. I like it. It's good.

We purchased the device and the service from Bay Alarm for extra measure of security for my mother. We looked at a couple of different companies and Bay Alarm looked like it had a comprehensive service and it had a competitive price for the service. Our sense of security improved and having it gave a positive impact, but more so for her family knowing that she has an extra measure of security.

So far I am happy with the Alert. But I am extremely disappointed in the company. It says in the instructions and the website that the Accessory Wrist band and button are included. As is the Vial of Life. And No one in the Service and Technical dept knew this. They wanted to charge me $40 +$15 for shipping the Accessory and charge for Vial of Life. It was not until I said I was reporting them to the Arizona AG for fraud that they decided to send, as a one time courtesy! So make sure you get what they say you will. Incompetent.

Zero stars. I was a customer for about three months until today. The system is awful. I could be sitting in a chair reading and for no reason whatsoever the device would suddenly say, "Fall detected." This happened numerous times. It also detected "falls" when I set it on the nightstand before bed. One day, I went to get an article out of a bottom cupboard. The device swung wildly and hit the cupboard door twice really hard. Nothing, no response at all. Today was the last straw. I was out on my driveway and actually slipped and fell. I went down fast. No response, no fall detected, nothing. When you add in that the device is not waterproof and can't be worn in the shower, this system is beyond totally useless. Since I've an email from them stating they do not want the equipment returned, and after I ensure I've my refund, I intend to take this piece of garbage out in the backyard and "Hillary Clinton" it with the biggest mallet I can find.