Bay Alarm Medical Reviews

The system seems great when it is needed. My mother needed assistance and EMS was at her apartment within 20 minutes to help her. 2 weeks ago she pressed her button by accident. Someone from Bay Alarm was on the box asking if she needed assistance. My Mother said there was so much background noise and people yelling at Bay Alarm that the operator could not hear her. She repeatedly shouted into the box that it was a false alarm and got no response from the operator. EMS was called, relatives were notified and all for nothing.

Baylor has done an awesome job of keeping us posted anytime my mother-in-law's alarm goes off. I will/would and do recommend them to anyone looking for this type of service.

It has been a pleasure dealing with Bay Alarm Medical, and I have comfort knowing if something happens to my mom living alone, help will be on the way.

My father, Warren ** of Sun City, AZ, is a customer. He has only had the service since March, but thus far, he says he is very pleased. I particularly like the outside key container so techs won't have to break in if there's an emergency. I also noted their excellent customer ratings when we were shopping for a new service. He is good about checking in and likes the equipment.

After many hours of research on the internet, we chose Bay Alarm Medical over all the rest. They had the features we needed for my 83-year-old mother and an affordable payment plan. After a few installation hiccups (totally on our side), we performed a test and the rep we talked to was professional and courteous. She also verified the contact information we had provided. She graciously complied when I asked her if I could move around the house to make sure she could be heard by my mother if she was in need. If you are looking for a system for your loved one, I would highly recommend Bay Alarm Medical.

We recently set up your service in our home. I was really hesitant to initiate the service because I thought it might just add to the chaos we were experiencing in our household. I have to say the setup was extremely easy and thankfully we have not had to use your service in a true emergency but have always gotten a quick professional response when testing and the one time our dog jumped up on Michael's chest when he was sleeping and accidentally pushed the button.

While I was sleeping, I must have pushed the button by accident and right away, your operator was asking if I was okay and if I needed help. Thank goodness everything was okay and I had hit it on accident, but it is a great comfort to know that if I did have an emergency, you are there to help with anything I needed.

While I was in the hospital recovering from surgery that would severely limit my mobility and balance, the Discharge Planner, upon learning I lived alone, recommended the major national brand of medical alert system. Since I had internet access, I did research right from my hospital bed. A search revealed all the major national and local companies in the field, and I took a close look at company websites as well as independent review sites. Bay Alarm immediately stood out as the preferred choice, since my need will be temporary. Comments by others indicated that the major national chain would subject one to incessant marketing once they had an email address or phone number. They also required a contract, which Bay Alarm does not. Finally, Bay Alarm's monthly rate matched the other company and the range of their unit was superior. I signed up on the day of my discharge, and the unit arrived at my doorstep in two days. Installation was simple and I am now fully protected for as long as I need with a minimum of fuss. I would recommend Bay Alarm to anyone.

It is beginning to chafe my neck. For your help, I will be grateful.

I had another alarm service and it took quite sometime for a responder to come on the phone and one time never called to see if my dad was okay. He had to pull the plug because the alarm wouldn't stop going off. They never contacted the first contact to check on him. I immediately stopped service. When I set your alarm up for my dad, he set it off by accident first week and the responder immediately contacted him. So far, very pleased.

Have had service for 6 months, answers call quickly, very happy with Bay Alarm so far. Would recommend for anyone with medical needs that live alone.

I have not actually used it yet, but when I connect to check out if all OK, your response is prompt and your person is courteous.

All my contacts with Bay Alarm have been very good. I, fortunately, have not had a reason to use the button. But I feel confident that if I did, it would work as it should. The setup was very easy and the support was good.

We have been with Bay Alarm for a few months and have not had to use the system for a real alarm. We did accidentally trip the alarm and the system worked as expected. Thinking through the process of a real event leads me to make sure the front door access keys do actually work and are not sticky for first responders.

Just set up - hope to never use it. All dealings I have had with your personnel had been great. I have always gotten quick answers each time I have called you. Quick service is of the utmost importance.

Perfect fast service have not failed us at any point or time; have had to use it several times since installed. Thank you Bay Medical Alarm.

We paid a one year prescription for my mother. She was in the hospital at the time. She passed away on June 18th. She never got to use your service. I called and was told no refund. I was told to send back equipment now and maybe something can be done. There are other people in my family who might need your service in the future. We will not use you unless you help us with the refund. Anything you can do will be appreciated.

I purchased the system for my mother who lives alone in another state. She and a friend set up the system with no trouble. I feel more at ease knowing that help will be available if she is ever in distress.

Everyone has been extremely nice and helpful. Hopefully, we will never need to activate the alarm, but we feel very good about having the added security.

Everyone has been quite nice and helpful on the phone. The bracelet button could be better designed - it can be hard for my old, arthritic hands to put it on and sometimes, I bump the button accidentally. It would also be nice not to have to test the system so often because I can only do that when my son is here.

The system works just as advertised and the pricing is fair compared to other companies. My mom fell the other day and couldn't remember she had the pendant on so the system was of no use. In our case, I believe the pendant with the accelerometer (which Bay Alarm does not offer) would be a better device for my mom.

Mother had one incident. We received an immediate call. Her button had been activated and she was not responding. They had paramedics dispatched and they followed up to inform us it was a malfunction of the button and all was great!

Very easy to order and set up. Test indicates it works anywhere in the house. Operator was very helpful in running the setup test.

Recently, we experienced a rainstorm. My phone connection is on the outside of my mobile home and when it rains a lot, we sometimes lose the line. Bay Alarm called through the emergency attachment to make sure everything was okay. It felt wonderful to know that you are out there making sure I am safe.

I have been very pleased with my experience with Bay Alarm Medical. The installation of the alarm was very easy. While fortunately I have not had need to actually use the alarm, I feel confident that if the occasion was to arise, the system would work exactly as it should. As I live alone and have some health concerns, it makes me and my family feel very comfortable knowing I have this device in case something was to happen. Also, the operator was very understanding the one time I accidentally pushed the button on my pendant!

My mom had to use the device once and was very helpful. It calmed her to know it was there. They called when the power went out which allowed us to assist her.

The center called me after I had a telephone outage to see if I was alright. I look forward to getting help in case of an emergency.

My father is having problems with his legs which seems to grow worse as the days pass. I needed some kind of medical home alarm system for him and I found Bay Alarm. I think they are very professional, courteous and reasonable in price and they provide a peace of mind now for me to be able to leave him alone in order to go grocery shopping, pick up his meds, etc. I would recommend Bay Alarm to anyone seeking a home medical alarm system.

I purchased the Bay Alarm Medical alert for my mother and she loves it. With encouragement from Bay Alarm Medical, she tests the pendant monthly. It works great; the staff is very friendly and, best of all, my mom feels safe. Thank you, Bay Alarm Medical.

The staff is very considerate and full of patience. I have accidentally pushed my button twice and thought oh no, I'm in trouble now! The operator was very understanding and calmed me down. Thank God I haven't needed it for an emergency, but response is immediate and I praise your staff.

This is the only system I have used like this. The system itself seems okay, although luckily, we have not had to use it. The customer service is good but there does seem to be a lot of false signals that it is not working and then they were calling my mother, even though I was listed as the contact. This was very confusing for her. They eventually stopped calling her and called me when it came to technical difficulties. This system does provide some peace of mind even though it cannot perform miracles.

Range too short - Will not reach from fish pond. It is around 900' from the computer. I have to fish from the dock. I have a cell phone that I carry all the time, but it gets its signal from AT&T and that's a maybe.

We received and set up my mother's medical alert system on a Friday. I was a little apprehensive after the testing because my mother has very limited hearing capability and had difficulty hearing the operator. However, the following Wednesday, only five days later, I received a call from Bay Alarm Medical saying my mother had fallen in her driveway. I was very pleased that she was able to hear and communicate with the operator. We were able to get help to her within just a few minutes. Help for her, peace of mind for me.

My monitor started to make funny noises and a red light was flashing. I didn't know what was happening so I pressed my alarm button. A very nice, young lad talked to me and said that perhaps I had lost power. She was right, but I didn't know it yet. She suggested I call a number and check with them. I did so and satisfied myself that I still had communication with the company. When the power came on, all was well.

Your representatives who answer the alarms are the most considerate and polite people I have ever talked to! We had some difficulty setting up the system and they were most patient with me!

Since receiving my Bay Alarm Medical, I feel so much safer at home. My son gave the alert to me as a gift and it is undoubtedly the best gift ever. I am 87 years old and feel so secure with the alarm. I have recommended this device to several friends. I have stopped looking for a facility to move to.

The system has not functioned satisfactorily since we purchased it and we do not plan to renew when the annual subscription expires. The speaker is either poorly designed or poorly manufactured, and it distorts the Bay Alarm attendant's voice so badly that it cannot be understood at all. We are unable to communicate properly with the attendant, which is the purpose of the system. Because the attendant cannot reach us, the attendant invariable has to call us to confirm an emergency or a test. This can lead to false alarms. Our parent is so uncomfortable with the system that she is unwilling to even test the system on a regular basis as I have asked her to do.

Easy install for mom. Just the right level of protection. She feels much more secure, and not much risk of false alarms. No pushy salespeople trying to sell us more than we want.

My daughter is the person for whom we have the monitor service. We wanted her to be able to get help if she fell while I was away at work or out on chores. The service has given me some peace of mind. I found we had frequent problems reported after the equipment was installed. We simply pressed the button and worked through the issues until they were resolved.

I am very happy with my Bay Alarm System. There is one thing that needs to be corrected. When I press the "help" button, I cannot understand the person at the other end that tries to verify my address, but that person can understand me. Thank you.

When I awoke and was not able to get out of the bed due to extreme weakness in my legs and also feeling very dizzy, you answered my call immediately, summoned the medics and also notified my two daughters. I was taken to the hospital where I stayed overnight so they could monitor me and determine I would be able to return home with additional medication.

So far, I haven't had any problems. Setup was easy and so far my tests were quickly answered without any problems. I have not had any emergencies so I cannot comment about this.

So far, so good. Easy to set up, test ok. The advertised unlimited use, I thought it was going to have a GPS type system. I was unaware the system must be transported to a new locale.

I just recently started using Bay Alarm Medical and haven't as yet had to use their services. I love the security that they provide me and I thank God that I have it. I would recommend that any elderly person should get their service.

So far, I have not had to use the alarm, but having it makes me feel very secure. I fell after a total knee surgery and had to have it redone with fractures and torn ligament.

Each time that I have done a test call, it is very hard for me to understand the operator that answers. I told her that today and she came across a little better (the voice seems jumbled). Also, it seems to be quite a pause after the machine recognizes my call until the actual operator asks how she can help (it was about 2 whole minutes). If I were in a dire emergency, this would seem really long.

I'm glad I am paying to have my mother feel safe. At first she didn't want to have the alarm system, but now I know she really is glad to have it. It gives her more freedom to work in the yard, knowing that help is close if she would need it.

My 96 yr old mother lives alone and I insisted that if she continues to do so that she wear a First alert necklace. She did press it once; the team responded immediately, followed by the fire department. It is a great, inexpensive way to keep your loved ones safe.

Sometimes when contacting a company or their customer service department, you feel as though you are a bother. This has never been the case with BAM, whether my form of contact has been through an email or phone call. Emails have always been answered back quickly and phone calls always end with a friendly voice asking if I need anything else or telling me to call back when/if I do, and I really feel they really mean it.

We feel very secure and it's very affordable and reliable. We recommend your service to all our friends. Fortunately, we have not needed to alert your services.

Personal Response Emergency System and Necklace. Easy set up and immediate response of operators. All necessary information and help available. I'm happy with the system - very clear voice and no interference.

Every time there is an issue at my mom's house, we get the call from Bay within seconds and it is a no nonsense to the point message. Thank you.

I recently subscribed to the medical alert service for my mother. The personnel were very helpful with all my questions and concerns. They helped me through the process in a quick and trouble-free way. When the device arrived, I made a call back to them and in 5 minutes the installation was completed and my mother was giving it the initial test run. We are very satisfied and recommend Bay Medical to anyone who wants trouble-free security.

This alarm was for my dad in Cherryville, NC. He is now in a nursing home and cannot use it. We do not know if he will get to go home or not. He only used the service for a month or so, but it brought great peace of mind to his daughters to know he had it. The only problem is he paid for a year and only used two or three months.

Salespeople were so laid-back and wonderful. They didn't constantly call and annoy me as other "brands" did. I have not had to use the emergency call, but feel confident of them if I needed them.

All people we have spoken to have been very professional and ready to assist when we have questions. Feel safe when using the system. Would recommend to others.

I'd just like to recommend this service to any family who is concerned about the well being of their senior parent. My mom lives with us and is 88. She's just fine, but still when I leave the home for a day, I'm reassured to know that help is just a button push away. This has greatly reduced stress in our lives and adds a responsible way to respond to the demands of getting older.

I've been very happy with the system. The response to test alarms and my great grandson's accidental system test has been rapid and courteous. I would recommend this system to others.

88-year-old Mother fell out of her bathtub and bruised a few ribs and arms a day before I went to visit from Florida to San Diego. Hospital stay for a few days then a hospice for a few more, and finally back home. I purchased your devices, door lock box, etc. and put the family's minds at ease. Thanks!!

I had not had an actual problem but did call by accident and the service was very satisfactory. The person answered quickly and was very pleasant even with it being a false alarm.

Within a month of subscribing to the service on behalf of my elderly mother, she fell and could not get up. She used her alarm and Bay Alarm Medical did exactly what we documented - calling every point of contact, relaying her status (she was down, but not injured) and getting the fire department to her door. Being 600+ miles away from mom is so frustrating, but I do sleep much better knowing she has a lifeline.

After several months I still have not been able to get the alarm hooked up. I returned the original alarm I ordered because I thought it was malfunctioning. I was sent a replacement, only to find out my phones were malfunctioning. I ordered new phones, which corrected that problem, but I still cannot get the alarm hooked up so it will function. I have a bundled system with my phone company for phone, TV and computer. Bay Alarm told me to plug the alarm into the modem, but there is no place I can do that. I had my daughter come over to see if she could figure out what I was doing wrong as she is very tech savvy. She said it won't work with my phone system, but CenturyLink advised it is compatible with their system. So I've been paying for several months, but I can't use the system.

We've been very pleased. Thank God we haven't had to use it, but the tests we have done have been great. We feel very confident that in a real emergency, we will be glad we have Bay Medical.

So far it seems to be working out. There have been a few false alarms by accidentally pressing the button and immediate response so that's good.

When I called to be put on test mode, the person who answered the phone was very nice, and the person who answered the test of the pendant was wonderful also.

I was so grateful for Bay Alarm when I called them shortly after we signed up for the service and I could not reach my 90-year-old mom by phone. It was a huge relief to have them offer to contact her in her apartment and let her know we were worried. When they could not reach her, they called me back and we arranged for them to contact authorities. Happily, she was found to be fine. Bay Alarm was so helpful and even called me back to tell me she was okay. Then my mother called me to yell at me for making such a fuss. The peace of mind for family members is worth every penny. The operator was so kind and helpful. I only wish we signed up sooner.

I tried to order a medical alarm for my 91 yr. old mother that is easy to install and use; and in case she doesn't like it or doesn't use it anymore, I will not be obligated to keep it under a certain contract. Bay Alarm Medical was easy to order, arrived fast and was easy to install. We tested it on a Sunday and we got a response pretty fast...The responder was courteous and patient with us. We assured him it was only a test and he told us no problem, just try to make sure it works. The pendant is small and easy to use. I would recommend this service to anyone who does not want to spend a fortune and sign yearly contracts and still feel confident that he/she will get help if needed.

When dad passed away in February, we knew we needed extra care for mom. She has some medical disabilities (uses a walker) and cannot do steps. She will not leave her home, so the next thing was an alert. We searched the internet and came across Bay Medical. It was easy and fast to order, and was delivered within 2 days. Easy to set up and the operators were fantastic!! Mom had a storm that took out the electric and she was afraid that her alert would not work. She called Bay Medical and was assured that it had battery backup and would still be usable without power. That made her feel very safe.

Setup was very easy and fast. Within 5 minutes, I had the equipment installed and tested with the monitoring center. My mom is very pleased with our choice.

I rate your company very good. I’m glad I received your services. Keep up the great work. I have used your services on a couple of occasions, and it really helped me out in a time of need. Thank you.

After much research, I purchased two alert necklaces from Bay Alarm Medical for my aging parents. After testing the alert system to make sure the necklaces worked and the system was plugged in correctly, I was more than satisfied that I made the right choice. Less than 20 seconds after the buttons on the necklaces were pressed, a voice was heard from the receiver asking if help was needed. Not only was the person we spoke with pleasant and professional, he was patient and attentive. I feel much better knowing that my parents will have this extra help if they ever need it.

I got it for my mother. It gives me peace of mind and her freedom to live alone. I got her a cellphone - this is just added security.

We purchased this system for my mother, and we are very happy with it so far. Luckily, we haven't needed it in an emergency yet. I am sure it will help out if there is a problem. It was very easy to install, and didn't take long at all.

I bought a system as my husband was falling. It was easy to order, easy to set up, and the monitoring is great. We get great coverage in our home, all the way out to the mailbox, and every corner of the backyard too.

Very satisfied with Bay Alarm system. Quality product. When tested, the staff on call was very good. Easy to set up and very easy to use. Would recommend this service.

My mother, who lives with me, has a Bay Alarm Medical unit in her suite. Recently, our electric was off and Bay Alarm was right on top of things! They called to make sure everything was alright. This company is wonderful and gives us great peace of mind when we're away from home.

Customer service reps are wonderful! My siblings and I purchased the service for our parents and it couldn't have been any easier - from ordering to installation to testing the system... It was easy and, most of all, pleasant. The unit arrived very quickly. The directions to install were pretty clear and easy to understand. The person answering the first test call was very nice. Highly recommend so far!!!

Bay Alarm quickly shipped the alert unit we ordered. Although my technical skills leave much to be desired, installation was a breeze and it works great. The only suggestion I'd make would be to improve the speaker a bit. It's loud, and for good reason, but the sound of the operator's voice is a little more distorted than one might expect. Back to the good stuff, Bay Alarm staff has always been professional, engaging and eager to help.

I purchased the Bay Alarm Medical alert service for my mother who lives alone. She has fallen several times, but wished to remain independent in her own home. This purchase helped her to achieve her goal.

I prepaid for this service for my father who is 85 years old. He lives by himself and has fallen a few times in the past. When I received the unit, I took it to him and set it up. It took less than 5 minutes and we were doing a test with the Bay Alarm Dispatch Center. He hasn't had to use it yet, but wears his necklace 24/7. We both have peace of mind.

We are happy and feel secure with this device. One great feature is the freedom of hearing the helpful voice from different areas of the house. Thank you!

Thankfully we have not had to call for help and have only done the monthly testing. The responders have been very quick answering the alerts and wanted to be very sure that everything was OK here.

As a new customer, our experience has been very positive. Setting up the system was easy and the staff at the answering center are professional and friendly. Having Bay Alarm Medical for my mother has eased my concerns and made my mother more comfortable living on her own.

The service is excellent. My only additional wish at the moment would be for a protective cap over the emergency button so it does not get triggered so easily by mistake.

We are new to the system but so far, the equipment arrived as promised, on time and in good shape. The test of the equipment went well.

The pendant has worked just as we had hoped. My mother is more confident in living by herself because she knows that she can have help on the way in just the push of a button. She is 91 years old, still lives alone and loves her independence. Bay Alarm Medical is helping her live more productively.

Bay Alarm Medical is everything they say they are! Their unit can hear a person in the far corners of the home. There's nowhere in the house that I feel unsafe. Thanks to the handy, easy and inconspicuous necklace with a push button, I have the peace of mind that help will reach me if I ever need it! Thanks Bay Alarm!

I have been with Bay Alarm for about 3 months. They are on top of their game. They call me if something goes wrong with the equipment just to make sure I am alright. I have traveled with my equipment from CA to AZ. It was so easy to set it up at my daughter's home and made me feel safe while my daughter was at work and I was alone. The customer service excels. If I have a question, I can call my rep. Rachel and she will do whatever necessary to help me. MY other company was not as helpful. I would and have recommended Bay Medical to friends and family. They're great!!!

Very satisfied with the system. My mother is very comfortable knowing she is connected. We do a check every 1st of the month which she looks forward to and it gives her additional feelings of security. Thanks!

Since ordering Bay Alarm, we have used it 4 or 5 times and have always received quick and friendly service. I would recommend your system and service to others. Thanks for your reliable service.

Unfortunately, only about 2 weeks after installing my parent's alarm system, we had to use it. My mother fell in the middle of the night and broke her hip, and a few days later, my dad fell and had to have 10 staples put in his head. Both of them are 84 years old. Bay Alarm was so responsive and helpful. I don't know what we would have done without them. I couldn't be happier with the service.

Always on top of the situation. Even check up on power outages. Perfectly happy with the services. I highly recommend this company. Such a reassurance while still able to live alone.

We got this system for my mother. Recently, she accidentally pushed the button on her wrist bracelet and within moments she received a call from the central station asking her if she was okay. She explained what happened and they were very understanding. We hope to never have to use the service, but knowing that they are so responsive puts my family's mind at ease.

I bought this system for my 89-year old mother who lives alone. Bay Alarm's unit arrived on time and was easy to set up. I have tested it and they responded within 3 seconds stating my mother's name and asking if things were okay. It's a comfort knowing mom has help a button push away in any circumstance. Now if I could only get her to also start carrying a cell.

I have great things to say about Bay Alarm Medical. I have had to use it once, thank goodness, but there was the response team on it very quickly. I am very satisfied with the service it provides. I would absolutely recommend it to everyone.

I accidentally hit the call button. The responder was so nice and understanding. Love the peace of mind this service gives me. Thank you so much.

I had occasion to temporarily relocate from FL to ME. I emailed my new info to Bay Alarm and within four hours when I tested it, they had my new info.

Great products and customer service from Bay Medical... Paperwork with call list access info and vital info was easily handled with the help from the support staff. Thanks again.

Customer service was great. I would recommend this product for any loved one living on their own. It gives the peace of mind knowing help is only one touch of the button for aging parents who want to feel safe, and to continue with the quality of being independent and staying in their homes. Setup was easy, testing went smoothly, the person who answered the test call was great! Very nice, personable, courteous and gave me a great feeling of we made the right choice by choosing Bay Medical alarms! Thank you for the peace of mind knowing that you are available to assist by a touch of a button.

Had to use service once already for actual emergency. Very satisfied with the experience. Bay Alarm staff responded to emergency alert promptly and dispatched paramedics promptly.

So far it has worked great. I live alone and this gives me peace of mind knowing that when I push the button, help will be on the way. My son that lives beside me works and is out of town a lot, so this is important for me to know help is only a button away.

I check my system at least once a month - both remote and at the station. I was cleaning out the shed in the back when my brother pulled up. My neighbor came anxiously running over and a fire truck pulled up. It seems I accidentally hit the alarm button on my wrist while moving something. My cell phone was charging, land line was in the house. I didn't know anything till the militia showed up! I was very apologetic for the false alarm, but extremely happy to know the system works. I'm so glad I have this. Thanks, Bay Watch.

I talked with a lady and told her I had ordered a system last week but did not get the tracking #. The lady pulled up my account, gave me the track # and said my order will be here Friday. She was very professional and courteous.

When setting up my system, your customer service operators were very helpful. System seems very easy to operate and makes me feel safer in my own home.

I actually obtained this service for my 98-year-old mother. Fortunately she has not found the need to use the emergency service. The system is very easy to set up and the staff was friendly and helpful. Although the speaker on the base unit is very loud and it is not very clear so it is difficult to understand the operator. Also, it would be nice to have a wristband mounted emergency button. The button is also too sensitive which makes a false alarm a real possibility. Overall, very happy with this system.

I am so pleased with the service and price that Bay Alarm Medical provides. It allows me to stay in my home and give my children peace of mind. I would recommend to anyone who needs added security for their health.

Everything was easy and straightforward. I talked to customer service and they were very helpful and courteous. Testing was easy and I felt so much safer now.

I haven't had to use it, but the test worked great. I received immediate response from operator. I would definitely recommend to my friends. The price is very reasonable.

Thankfully we haven't had need of it yet, but it's been great having the peace of mind that it's there if something should happen. The staff has been very friendly and helpful when I have called them on the phone.

Simple set up and easy for my father to understand and use.

I ordered this alarm system for my two 89-year old parents in April. The product was delivered to their home and was easy for them to set up. They have, thank goodness, not had to use it yet for an emergency, but check it occasionally to make sure it's working. My father wears his swimming everyday and has had no trouble with the alert button. This product has given me peace of mind that they are able to reach help and my parents feel much more confident living on their own. Wish I had purchased this gift for them long ago. Very cost effective, the equipment works well and is easy to use. Also, the lock box gives the emergency worker the ability to reach them if a problem arises. Great product.

I ordered service for Ellen **. She passed away last week. I have cancelled the service and returned the equipment. No further billing should be done. Thank you so much. You provide a good and reasonably priced service.

We have been very happy with the service and feel very good about having the safety and security of the system available to us. We would recommend it to our friends.

This service has been great! All it says it is. Good if you go back and forth between locations. Their word is good. Try it to see for yourself.

I purchased the alert button several months ago and only recently did she use it, but both times times, the system worked just as promised, and help arrived in a timely fashion to help her out. The first time, they did not have numbers to call the family although I thought I had provided this when I applied online. But I spoke with someone on the phone, they took the information and the next fall, my mother had all of us received phone calls immediately and we were able to meet the EMTs at her home. Thanks for being there for my mom.

Set up was easy and the dispatcher was helpful with the test. The button works well over the whole house and the customer service on the phone is great.

I purchased the Bay Alarm equipment and monitoring service in April for my aging mother. The equipment was easy to set up and the Bay staff was very helpful with the monitor link up and test. My mother feels at ease having someone there at the touch of a button if she ever is in a situation that requires urgent help.

I researched a system for my mom who is disabled and lives alone. I have found Bay Alarm to be the best value. It is easy to install and the staff are very helpful. So far so good.

We purchased this system for my father-in-law who is 90 years old. He loves the system and surprisingly makes sure that he has this on at all times. He and we are very pleased with the ease of setup and getting connected with Bay Alarm. With my mother, we had used another system and service, and I would recommend Bay Alarm over this service anytime. Thank you!

Although their terms and conditions stated that when you cancel early you do not get a refund of your money, I spoke to customer service and they understood my complaint and agreed to refund my unused balance. Very good PR.

My father died three weeks before my three-month initial period was expired. I called the day after his death to disconnect the service. Because I mailed back their useless plastic station six days into the next period, they billed me for an additional three months. My phone complaint got me back two months. This company felt justified in charging me for one month's support service for nothing but a plastic box that did not get back to the post office quickly enough after a family member's death. Be very careful what you sign up for here. There is no compassion (just greed).

When I purchased the product, there was to be no shipping charges. The product was returned unopened and received by them on 4/23/2013. My account was not credited even after 17 days. I had to call and then wait for a return call. I was told they didn't know why I had not been credited. I had in fact been charged shipping and was told they would not be refunding it. She said free shipping was not noted on her screen to which I responded that apparently that was the fault of the salesman. I asked to speak to a supervisor and was told she was the supervisor. I asked to speak then to her boss and was told there was no one else I could speak with. I called back again and spoke to another person who put me on hold until he connected me to someone who could help me. When he returned to the phone, I was told I had to write to their corporate office. I feel Bay Medical didn't handle my transaction in a professional or caring manner.

I feel that my mom can get help when she may need you if she ever falls or anything without communicating when I told you that she can't speak except okay. Your customer service was polite. I do have to do another test to make sure the battery is okay.

We were extremely happy by the immediate response we received after setting up and testing the Bay Alarm system. The response was prompt and the dispatcher was very friendly and efficient. We would recommend this system to anyone looking for a competent and professional medical alert company.

Living out of town from my dad, we felt getting the Bay Alarm was a great Idea. Within days of having it, my dad fell and pushed the button and it worked great sending him help. I received, hooked up and started up the unit I purchased for my dad. I had no major challenges getting it going. I even called the help number for start-up support. We were able to do a test alert and hear how the system responds.

My mom took her first fall since she began wearing the medialert bracelet. Unfortunately, out of concern for "bothering" us, she delayed pressing the button. But upon her activating the alert, she was promptly greeted, triaged and reassured by your call specialist who immediately notified us. Thankfully, Mom wasn't injured - her pride took the largest blow.

This is a follow-up to a complaint. Within two days, I received an email from Customer Service concerning the complaint I had written about Bay Alarm Medical Alert. I have been advised that my refund will be processed as soon as they receive the returned unit. Thank you.

After posting my review the company responded promptly and courteously. We were able to discuss the issue in detail and the company was generous enough to resolve the issue. My faith has been restored in Bay Alarm.

Set up of the base device and wristbands were very easy. 911 operators were very professional. Only one problem was that if the female 911 operator responded to the alarm and she spoke too close to the microphone, her voice over the base unit was very distorted. All in all, everything worked fine.

My mom accidently pushed her button while she was leaning over the washing machine. The operator called my mom first and did not get an answer so she called my phone next. When she got no response, she went to the next name on her list. This is just the way the process is supposed to work. I was very pleased to know that in the event of a real emergency, the Bay Medical alarm system will work just fine!

I received, hooked up and started up the unit I purchased for my mom. I had no major challenges getting it going. I even called the help number for start-up support. We were able to do a test alert and hear how the system responds. This greatly increased the confidence level of my mom as she watched it work.

I now have peace of mind. Now, I feel a bit more reassured knowing that my elderly grandmothers have a form of help if they need it. Bay was the best deal around and they have multiple languages, which is crucial as both of my grandmothers speak Chinese. I would recommend this for anyone with elderly people they care about.

My mother-in-law is in another town, and my husband and I can't be there for her all of the time. She recently had knee surgery but needs surgery on her other knee as well. She has two hyper dogs, and we just worry about her safety. She also lost her husband so she lives alone. She has fallen in the past, and just having this system there at her house gives us peace of mind, knowing if something devastating happens, we know she will be taken care of, as well as letting us know what is going on. It’s a great system that is loud enough for her to hear even if she is in the basement.

I was happy when I called to set the unit up and also when I had to switch her address, the employee was very helpful. The first unit was shipped, but sent to the wrong address. I called Bay Alarm, and they were helpful and sent another unit. In the meantime, the original showed up so I returned that unit. The family member feels safer having this unit available. I called on a Sunday and someone did return my call and helped me with the unit.

Just days after installing your system and testing it with your company, my wife accidentally set off her system by lying on it. She received a call within 10 seconds of her accidental alert from Bay Alarm Medical. They asked her if everything was OK, and she reported the accidental set off. Better yet, later that night, Bay Alarm Medical called her again by phone to make sure she did not need anything. Great service.

I needed help on trying to figure out how to change my wall mount from the red and white plate on it to the neutral color plate. I set the unit off trying to do it myself. I called but will not go into what I went through until I was able to reach Rachel. She actually got the same part and we went through everything. And we went over and over until we both decided that she would send me a new one with the neutral plate already installed. With her total caring and wanting to help a frustrated customer especially with her quiet and non-frustrated voice, she made a new customer a permanent customer. I have had some real nasty customer service people, ha, service jerks. Rachel deserves any type of appreciation that you are allowed to deliver to/for her. Being 69 years old, we say things today that are not supposed to be said today not politically correct, of which I said some but I do not care. She deserves thank you no matter how it is said. Thank you, Rachel.

I purchased a monitoring system for my 97-year-old mom so that she can call for help if she should happen to fall when I'm at work or out grocery shopping or doing other errands. The system was easy to install. It just needs to be plugged into a phone jack and also into an electrical outlet. A test is then run to determine that the equipment is up and running. A trial is made by pressing the "alarm" button on the console and again by pressing on the button worn around the neck. In each case, the call was answered promptly and courteously and it was confirmed that our system was in proper working order. We also completed a form with details of my mother's medical condition so that any responders would readily have that information. This information is also posted in a prominent place (usually refrigerator door) so it is readily available to anyone having to come to the house in answer to an emergency.

I used your customer service to choose the equipment. They were kind and helpful. My mom received her equipment a couple of months ago. It was easy to set up. She tested the device and it was very clear what she should do if she pressed the button. When she did press the button, she understood the directions and the person was friendly. She received both the wrist and the necklace model and she was comfortable with both.

The alert system seems to be good, but I am on the second lock box and I can't get either of them to work. They did answer my first complaint quickly and sent a new one. Unfortunately, I will have to call again. The instructions for setting up the lock boxes do not seem to match the box. Items don't work the way it says and a piece they mention on the second box isn't even there.

We decided to get a medic alert system after my mom fell and fractured her arm. She received the unit quicker than expected even to Hawaii. Although the instructions for setting up the unit was missing from the box, I called customer service and one was emailed to me immediately. When we tested the unit and monitor, the operators were cordial.

My niece and her husband come over to set up the unit when it arrived. During the testing and a subsequent alarm (by accident), the people who responded over the call box were helpful and courteous. It gives me great peace of mind to know help is so easy to get. I am 81 years old and recovering from a recent hip replacement. My doctor suggested I get an alert system. After researching the various companies, I found that Bay Alarm Medical was the best.

I was not able to immediately set up my alarm system upon arrival. Bay Medical called me in a few days to find out why I was not online yet, if I had received it and if I needed help. They walked me through setting it up and testing it out. I was impressed with the level of customer service.

My 93-year old mother's unit went off in the middle of the night for 2 consecutive nights. She was scared out of her wits by this. I called the company and the representative instructed me on how to reset the unit and explained that there may have been an interruption in power that set it off. It has worked fine since resetting it. My mother is doing fine and now knows that she can call anytime she has questions.

I received my package and it was very easy to set up. I am wearing the necklace all the time and hoping I will never need to use it. I feel so much more comfortable knowing I have it and am not alone. My children are all very happy that I decided to purchase the alarm since I am alone.

I bought a personal home medical alert system. Set up only took a few minutes. When I called in to check to see if service was hooked up properly, they were very helpful. The system was purchased for my mother who was hesitant, but she now loves having the protection. Ordering this product online was very easy, and an 800 number is set up if you have any questions.

I bought an emergency alert phone system for my grandmother. They were very easy to use. It was a quick ship, and they had great customer service. The product had easy to understand instructions that took no time to install. I would recommend this product and service to anyone that needs an alert system. I hope we don't have to use it, but I feel assured that this will be there if we do.

We have only had the need to test the system and the person on the other end of the phone was helpful and friendly. On one occasion, Bay Alarm called to advise that the system wasn't charging, and sure enough it had gotten unplugged. That bracelet seems comfortable and we like that it is waterproof.

I ordered this system for my mother who recently fell and broke her hip. She could not get help for 3 hours until someone came home to their condo. If she had Bay Alarm, help would have been there in minutes instead of hours. So my mom came home from rehab yesterday and I set the system up in less than a minute. It took less than 5 minutes to test the system. It is extremely easy to work even if you have no experience with cell phones or computers. You have help at the press of a button. That's easy.

The ordering process was simple, and the customer service representative was very helpful. Delivery happened as expected, and installation is easy. The testing, to be sure that everything worked, was very comforting and reassuring for my mother. We tested the base unit, pendant, and wristband; everyone was happy to take the call and complete the test.

The plan was the best experience. It was inexpensive, and the people have been easy to work with. The only con is that it is hard to hear me from some of the rooms in my home. That is of some concern to me. I would also wish the alarm button was a little bit smaller. I don't like to wear the necklace because I cannot wear my other necklaces, and so I wear it on my wrist.