Bay Alarm Medical Reviews

I had no problem and received the equipment very quickly. I accidentally hit the button while unpacking. I found out how quickly someone answered and was very understanding. The only thing I don't know is whether I can wear it in the shower. I do feel more comfortable being alone wearing this around my neck and can get help.

Customer service was very helpful in providing instructions on how to activate the second user button device. Also, they responded well when informed that we requested two wrist bands, instead of the pendant and wrist band sent. The replacement wrist band arrived several days later. The activation instructions that were missing in the original mailing were included in the envelope.

I received good information when checking usage. I hope I don't have to use it, but I’m relieved to have it in case of an emergency; I am 89 years old and I live alone in my apartment. The installation was very simple with the exception of the lock box. A new doorknob had to be installed which was done by my apartment maintenance.

I have to admit, I was very tentative when I chose to go with Bay Alarm. I was purchasing this for my grandmother, and they were the one company I had never heard of. But in reality, they were the best over the phone with my questions and concerns. The unit was easy to install and test. My only concern is, sometimes, when we do the testing, it's almost so loud you can’t make out what the person on the other side is saying. It's not a deal breaker because it still works when testing and does what I need it to do for my grandmother.

It now has been almost three weeks and I did not yet receive the device. It makes me feel concerned on how the response will be if I would need emergency assistance. Very difficult to rate the service since I don't have the item. The service was pleasant when I ordered. Of course, you wanted to sell the service. I just will have to wait and see how well you will provide the help.

This alarm system is wonderful! Such a relief knowing that my mom can get help so quick if needed. We had purchased a different alarm system that did not have a monthly fee but it would not work at all with her phone. After spending hours trying to set it up and no response with phone calls, I finally got approval to send it back and got this one. Set up was super easy! It was working in less than five minutes! The person that responded when testing was wonderful! So quick! They have her info on health and medicine - info on hand if needed. She accidentally bumped it after a few days and we all were totally impressed with the response. I would highly recommend this alert system to anyone in need. It is such peace of mind knowing my mother can get help so quickly and is well worth the price!

So far, everything has been exactly as they said it would be. All items arrived on time and in good condition; set up took seconds, tested and all worked as advertised. My mom even wears it all the time, something I was worried about. I have already recommended it to friends. Bay Alarm also called my mom last week to report they were picking up some interference in the line and that we needed to look into it with the phone company. We never had any indication there might be a problem; they knew before we did! So far, I can't say enough good things about them.

We have just purchased the alert system for my father & they have been very helpful during this process. They took the time to answer all my questions & concerns on multiple phone calls, never getting upset with all of my calls. Then when we were getting the system hooked up & set it off a few times, they were more than gracious & patient with us till we got it all going. The time it took to order & receive it was very fast. The cost is better & range of detection is much farther than a previous system we had. I think we will be very happy.

On 12/19/12, I ordered your service and equipment. I was told that the service was month-to-month and could be cancelled any time. I prepaid for a year and ordered a lockbox. On 1/2/13, I received the equipment and the agreement. Upon reviewing the agreement, I saw that I could not cancel and had only 14 days from the date of agreement to cancel, which basically left me only a few days to review the information and test the equipment. Reading further into the agreement, I realized that the commencement of the agreement began at the time of my order 12/19/12. This is one of the worst companies I worked with. How can you charge for days of service when in fact there is no equipment in hand to be able to use the service? Then on top of it all, the lock box was never included with the other equipment. I provided the notice of cancellation and sent the equipment back via UPS on 1/5/13. I called on 2/6/12 to find out why I never received a credit and was told that the equipment was returned 2 days late.

This is a new unit and all I have done is the set-up and the testing. My only concern is that I have to place the console near my modem and that is not near my bedroom/bathroom. We tested and it works okay, but I find their voices a little hard to understand. I am not hearing impaired but their voices sounds a little muffled.

We have been very satisfied with the customer service at Bay Alarm. As we were setting up the unit at my parents' house, we accidentally called through to Bay Alarm. Everyone of the phone were very helpful, supportive, understanding and patient with us. The feet range it covers is just enough to go around their home. Thank you!

I am very satisfied with the new Bay Alarm System that I ordered for my 88-year old mother. She is feeling much more confident when she is alone. She was nervous when they tested her system, but she really likes her new security. I just recommended the Bay Alarm System for my sister-in-law's mother.

We live in a different state than our 80-year old mother. She recently had emergency surgery and we knew her recovery would be long. I went online and did a lot of research on medical alarm companies. Bay Alarm was highly rated. We interacted with customer service a few times regarding pricing administrative set up. The kit came and was simple to use. The Lock Box is excellent. We tested the pendant and the base and in less than a minute in pressing both, a voice came on to greet us. A real sense of security for family members that want the comfort of knowing help is just a button-push away!

I purchased this for my mother as a Christmas present and so far she is satisfied. She has finally gotten used to wearing the necklace. It was an easy install and an easy system to use. My one suggestion would be to possibly make the alert button as a brooch for women. Otherwise, so far, so good.

A pendant normally comes with the device, which it did. My mother was certain that she wanted the optional wrist activator. I called and was quickly sent a wrist replacement. After one day, my mother decided that the pendant was better for her so I sent the wrist device back. Thanks for working with us.

The system was shipped promptly, and was delivered within 2 days of ordering online. It is very simple to set up and directions to verify (test) the system were also easy to follow. We purchased the lock box to store an outside key and an extra transmitter that will cover up to 1,000 feet from the base unit. I feel so much better knowing my mother can call for help should the need arise.

The 3 times I have called Customer Service, I have had to wait several minutes to get someone on the line. When they answered, the folks were very helpful and friendly, but the wait times were pretty long. (Once, I hung up after waiting 8 minutes). In addition, when I called today to make sure you had our paperwork back, the service agent said you were "backed up" in getting the forms input to your computer system. Without that input, someone taking an emergency call would not have the info on whom to call, in what order, the location of a lock box, etc. The agent said he would key in online for us today, which we appreciated. Hope when I'm out, if Vern has to call, the emergency line will be picked up quickly. I am counting on you!

I had been searching for an alarm bracelet for my mother who is profoundly handicapped. In my search, I had been inundated with similar systems; however, I was particularly attracted to the wrist option. Of concern was the fact that my mother had such little strength in her fingers, that she might not be able to successfully push the button on the wristband to activate an alarm. On quite a few occasions, we made test calls with my mother working out a system where she is indeed able to successfully activate the alarm. Each time, a very friendly Bay Alarm Medical customer service person asked if my mother needed help. These customer service people are extremely helpful and have fantastic telephone skills. They made my mother at ease with the fact that she now has some sort of control, should she fall. I not only would recommend this service in the future, I already have, and because of my recommendation, Bay Alarm Medical received yet another customer!

My mother is nearly 90. She had a stroke last year and I've been afraid to even leave the house since then. She also feels concerned every time I leave. We got the Bay Alarm just a couple of weeks ago and we're both already happier knowing she has some protection when I'm away. The first week, I accidentally unplugged the alarm in the night. The Bay Alarm folks called us when they saw the system was down. It's great to know they're there and so responsive!

Since setting up my mother with a Bay Alarm System last month, it activated several times. By talking to the Bay Alarm customer service, I was able to determine the issue. It was that fluctuating power in the house and not the alarm system. Customer service was very courteous, understanding, and helpful. Thank you.

My family ordered a system for my 93-year-old mother. Of course, she is too elderly to understand how to install the system. I went to her house on Saturday, February 2, to install it for her. Since there was quite a bit of paperwork to complete, I needed clarification on the order in which contact notification would be listed on her instruction sheet. I called your offices at approximately 12:30 pm CST and waited literally 10 minutes or more before someone came back on the line to answer the phone after the initial pickup. I believe this is a totally unacceptable amount of time to keep a customer waiting. The service agent did apologize, but it is still unprofessional and led me to question the competence of your company. I listened to dozens of interrupt automated messages telling me my call would be answered next and not to hang up. After the 20th time, that became entirely irritating instead of reassuring. I know this is not the phone number that accesses the emergency operators, but it does impact my confidence nonetheless.

Mom, age 87, suffered a minor stroke. In order for her to be independent (and happy), we purchased a Bay Alarm Medical alert system. It was simple to install and easy for her to use. So far, she hasn't had to use it. But just knowing she has it has made me sleep better at night! Thanks Bay Alarm Medical! :)

I accidentally pressed the alarm button on my pendant and once I realized the monitoring center was responding to my alert, I informed them it was an accident. This was the first time I had used my pendant and was very satisfied with the response time. I guess I did not believe the alarm center would respond so quickly. I am extremely happy I chose Bay Alarm. I receive several phone calls weekly from what I consider spam, trying to sell me an alarm system.

Upon contact with Bay Alarm, I explained my father's level of needs, the need to merge from prior service provider to Bay Alarm, etc. Bay Alarm was totally supportive, empathetic, fully explained about the transition, what was needed for the equipment to work satisfactorily, etc. The equipment was received on schedule with only one minor issue - the vial of life was omitted. But this was received without delay and on schedule. I have absolutely no complaints with the equipment or service. My father is totally pleased as it allows him the flexibility to be more than 400 feet from device. My father enjoys walking his dog while riding his motorized scooter and can do it on his cul-de-sac and maintain contact. Thank you for this valuable service.

I am a caretaker and gave Ms. Jean **, the lady that I help, a Bay Medical Alarm for her birthday and on January 28 she fell and used her bracelet for the first time. I was not with her at that time and when I went to see her at the hospital, she told me that she was very pleased with the service, that they had responded immediately and an ambulance was at her house in no time. Thank you so much for everything you did on that day.

When I received my BA pendant, I tested it a couple of times and didn't realize that I had to disconnect the phone line when I wanted to test the range. The monitors were extremely nice and the range on the 1000 ft pendant is as advertised, going even further I believe than the advertised range. Then last night, I was changing the wristband from leather strap-on to twist-o-flex so I could remove it more easily. I accidentally set off the alarm and my wife panicked! The monitor again was extremely nice. I am very pleased with the service. My only concern is that the pins in the wristbands are extremely hard to line up with a new band.

Bay Alarm has given us superior service. Dad has had to use the call button 3 times and each time the representative has been very cordial and informative. It gives us a real sense of security to know that help is so readily available. It gives dad confidence and peace of mind to know he can get help when he needs it. I am telling all the folks where dad lives about Bay Alarm.

We had a couple of small issues when I installed it (really easy) and customer service was easy to get on the phone who helped to resolve the issues. No regrets purchasing this service.

I'm new with my Bay Alarm. I leaned against a chair arm. Suddenly an alarm went off and a woman's voice wondered if I was all right. I said, yes - to the alarm or the thing around my neck. The woman asked again, wanting to be certain I was okay. I assured her I was okay. She wished me well and the light on the alarm box went from red back to white.

After taking the unit out of box and setting it up, I wasn't sure it was working since I have DSL and needed a filter. The unit said it had connected, but no one responded within the 30-40 seconds as stated in literature. I proceeded with my day when someone did come on and asked if I was okay. I explained I was installing/testing. Within perhaps 15-20 min. of initial setup, the door bell rang and there were the EMTs to my surprise! I called Bay to make certain I would not be billed for a false alarm but they could not speak for my local EMTs. My install didn't quite go as stated, but I was very impressed that it did work and felt quite comfortable and secure.

This is a new unit for my husband and fortunately, he has not had to use it since getting it. He is concerned, however, that the part of it that speaks to him is located in the pantry where he wouldn't hear it if he was to be outside or even in his workshop. We also wonder if there is any easy way to test the distance that this is reliable at. Please let us know if there is such a method to test the system.

My previous review of Bay Alarm Medical said my only complaint was the unbending refund policy that I (at first) ran into. Everyone I have spoken to at this company has been the epitome of what you would want in customer service and satisfaction. After speaking with Jasmine and explaining the unexpected and unforeseen circumstances that caused my dad to no longer need his BAM necklace within the first few weeks of receiving it (he had to move into assisted living after a car accident), she made arrangements that are totally satisfactory to us regarding an adjustment to his account.

At this moment, I am very dissatisfied with Bay Alarm Medical company and its service. I won't bash them real bad at the moment because I am hoping for resolution to the problem. That being said, I purchased this product for my 75-year-old mother who has been falling a lot lately. I got the box along with paying for a full year of service upfront because of all the positive feedback. Two weeks after installation, the box quit working. She, with the assistance of my nephew, called customer service and went through the troubleshooting process. I do have to say that Pablo was very helpful and patient as they tried several things. It was finally determined that the box was not working. It could be replaced at a cost of $250.

After reviewing medical alarm systems, I decided to cancel the current system used by my mom living in Baton Rouge, Louisiana. She is 96 years old and needed a reliable, easy to use system. The staff at Bay Alarm Medical was extremely helpful in explaining the system and placing the order for the equipment. I am very pleased with the service and highly recommend this company.

I live hours away from my grandma so got my Mimi a Bay Alarm system in November. Within one month, it had already saved her life. She is on blood thinners. When she fell and gashed her hand open, she very well could have bled to death before anyone found her. Since she (luckily) had her Bay Alarm pendent on, the paramedics were at her house in minutes. She's actually used the system about 5 times in 2 months, and Bay Alarm remains very patient with us. For all of those things, and overall, the security I feel knowing she'll get help in an emergency, I am grateful.

Less than two months of acquiring the Bay Alarm system, my mother-in-law woke up in bed and was unable to move her body. She remembered that she was wearing her Bay Alarm pendant and was able to press the button. Shortly thereafter, she heard someone's voice on the Bay Alarm speaker box asking if she was alright. She was too far from the box for the caller to hear her responses. Within two minutes, her next door neighbor entered her home and called for her. He heard her voice and found her and immediately called 911 for emergency services. The hospital informed us that she had suffered a stroke and had she not received medical help in such a timely fashion, she may have suffered more damage. Thank you Bay Alarm for being there.

We got this for my mom after my dad died. The package arrived without much information to tell us what some of the buttons were for which bothered my mom. We got the watch/necklace and thought the button was interchangeable - it was not, so we had to order another one for another $40. When we tested it, it did work and a live person did answer. There was no real info on the website but the chat features work really well. Mom hasn't had to use it yet for an emergency (thank goodness) so hopefully it will work like they say.

We haven't used Bay Alarm other than installation and one short instance which is a good thing. However, I call my mother every evening to check in on her, etc. One evening, I was not able to reach her. The phone continued to ring busy. After about 30 minutes of some anxious minutes, my phone rang and my mother was calling me. She indicated that Bay Alarm alerted her that her phone was off of the hook. She knew that I would be worried. Thanks, Bay Alarm.

We purchased your alarm for our 100-year-old aunt. She lives alone in a senior independent living community. Her friends are now wanting to get one, too! It was easy to install. If you can plug in a phone, you can install this device! The first night, she accidentally set it off and the lady at the other end was very nice and reassuring. I would highly recommend a Bay Alarm to give you peace of mind for your loved ones!

When I went to test my parents' Bay Alarm System, I didn't have it hooked up correctly and they set me right up with tech services. They were very kind and patient and talked me through the process. We tested the unit again after having it hooked up for a month. The operator was very friendly with my folks. Thank you.

I ordered your device for my mother. It arrived promptly with very easy to follow directions. She was able to set it up and test it right away. She accidentally hit the call button and was surprised to hear a voice on the other end. The person was very polite and professional and asked all the right questions. Thank you for providing me with a little peace of mind.

So far, I’ve had system for just over three weeks, and I’m not at all impressed. I called customer service with questions one day and was on hold for over 15 minutes. I tested the system three weeks after returning paper work, only to find out that the information was still not on file. When I called to inquire (another long period on hold), I was told things were a little backlogged. A little would not be three weeks in most situations. So far, the whole system has been much less than confident and inspiring!

I recently fell and was unable to get up. I pressed the button on the pendant, and the operator asked if it was a medical emergency. I said no. She asked if I wanted 911 called. I told her no, just call the front desk where I live; there is someone that works at night that can help me get up if he is here. The operator called the front desk and within minutes, help was at my door, and I was on my feet with only a few bruises. The system reset and was ready for action again. I was pleased that it didn't get blown out of proportion as I was embarrassed enough that I had fallen. An ambulance was not necessary and could always have been called if I had in fact done some damage that I was unaware of.

I have a single, 50-year old son who is eligible for a heart transplant, and we were able to move him in to a small granny flat we own on our property. He is a single man that has been divorced and lives alone. My wife and I were very uncomfortable with this situation, and after much research, we ordered a medical alert from Bay Alarm Medical. It has been a very professional transaction with great knowledgeable people. My wife and I live about 600 feet from him, and the 1,000 ft transmitter was just what we were looking for. It has been very comforting to know that in case of an emergency, he has instant help. Thank you Bay Alarm.

We have only had this set up for my mother for a couple of months, but the price is reasonable and the set up was easy. The personnel I spoke with were friendly and helpful. Of course, when you buy something like this, you really hope you never need it. So far, we haven't, so I can't report on how that all works out. Hopefully, I'll never know.

My mother is 83 years old, and she hooked it up herself. My husband was there, just in case. She did not need him. It was great. She feels protected now. When the power cord came out of the wall, thanks to the cat, Bay Medical called her to tell her about the power. She now feels like someone is with her all the time. Thanks so much from the family!

The device was shipped within one week of ordering online. The installation of the device was fast, easy, and can be done by yourself. The installation instructions included with the system were simple to understand, and my mother had no trouble comprehending how to use the call button. In fact, we tested the system with a test call as soon as we set it up. The agent came on the phone immediately, addressed my mother by her first name, and asked her if she needed assistance. My mother felt confident that she could call, and they would answer if needed. I would recommend Bay Alarm Medical to anyone. There was never a high pressure sales pitch, the service was reasonably priced, and it can be ordered completely online. This is a great product!

My wife has dementia, but she is able to care for herself for an hour or two while I run errands. Unfortunately, her disability has grown to a point that she could no longer dial a number on our corded phone or use speed dial on her cell. It certainly wasn't safe for me to leave her alone. Bay Medical's system answered our needs perfectly. She can handle the single button on her pendant and the flashing green button on the base unit is also not a problem. So I can once again be away, and should she need help, she only has to push a button. The operator at Bay Medical was also very nice and professional. Problem solved!

I needed service for my Mom. I did my research, which clearly showed Bay Alarm at the top in almost all categories. I called them. I had a great experience; they had very professional customer service representatives. They were very helpful. The unit is very reasonably priced so I bought it on the spot. All set up with one call. They had a locked in rate and I received the equipment as promised. The set-up was as easy as 1-2-3. No hiccups. It’s the best deal I could find, and I couldn't be happier! Great value!

We have had the system for two months. My husband is 81, and we have had a few hiccups, or should I say, oops, in using it! He wears the necklace and a couple times in the middle of the night, his button went off by mistake. The base unit was loud enough that we were able to get to it and answer the operator before they sent help. We love hearing, "Are you ok?", and being able to say yes. I highly recommend Bay Alarm!

We did not realize that the wrist unit did not come with the initial order - only the necklace style did. We did an online chat, and they explained the process. I contacted customer service, and they sent the wrist unit right out. We have been very happy with the service we have received. When setting up the initial system, the processes were very easy and quick. When checking in both initially and when we received the wrist unit, they checked to be sure the system was working properly. The representative on the line was wonderful. We hope to never to have to use this system for an emergency, but we are confident if it is needed, the response will be efficient and professional.

I've only been a Bay Medical customer for a couple of months, but I was so impressed with the company. When my building had a power outage in January, Bay Medical called me the next morning to let me know that they had noticed that my phone line had been interrupted and wanted to know if everything was alright. This made me feel that the company was doing its job, and it made me feel safer.

I believe that this was the best Christmas gift for my grandpa. My grandmother just recently passed away, leaving my Grandpa to care for himself. Bay Alarm Medical makes it a little more comforting that he is by himself. He suffered a small stroke and dehydration on January 27. He forgot to push his button on the bracelet, but after he contacted me, I told him to hang up the phone, push the button requesting for an ambulance. I was able to grab what I needed, and I immediately left to go to his house. The paramedics were on site, evaluating the situation. Bay Medical contacted everyone on the list (which was another plus) of family members that needed to be contacted within half an hour of the initial incident.

When my mother, who is 82 years old, fell in her backyard in October 2012, she sat on the ground hollering help. Thankfully, one of her neighbors heard her and came to assist. I live in a different state and could not have rendered assistance in any case. However, I was worried that this could have turned out very bad. Because of her fall, she required surgery to fix a crushed elbow. A week after her surgery, I contacted Bay Alarm Medical and set up service for my mother. Both she and I feel much better knowing that she can summon help at any time!

Ever since I got my Bay Alarm, I have been less stressed about living alone. I have mistakenly pushed my emergency button a couple of times and the response team has been quick to contact me, and they’re very, very nice. I know that my family feels that having Bay Alarm in my home makes it feel like I have a live-in roommate. Thank You.

I purchased my system online. This included a key padlock. The pendant and base arrived as promised, but the padlock did not. I called the company and they immediately shipped the padlock. The initial setup and testing was easy, and no problems were found. If it hadn't been for the delayed padlock, the whole transaction would have been a five star experience.

I bought this for my 80-year old mom for Christmas. It gives me peace of mind with her living 6 hrs away. It was very easy to hook up and user friendly for my mom. She feels much better about having it in case of an emergency. I would strongly recommend this.

We just signed up for Bay Alarm Medical for my mom. So far, everything is going great. She received a bracelet instead of a necklace, and they replaced that for her, no problem. I did a lot of research before choosing Bay Alarm Medical because customer service was a must for us. We are very happy with them and so far, we are getting the customer support we shopped around for. They've always been available when we need them.

I set up our new Bay alarm system in my parents’ dining room, a central location. When I triggered the button on the transmitter and when my father hit the button on his necklace, the system worked flawlessly both times. We're now resting much easier knowing that mom and dad are protected.

My base unit chattered loud enough to wake me up quite often. When I called, they tried things but nothing worked. I was told to put it in another room. When I had an emergency in December, I pushed the button but the base just kept saying emergency, but no human answered. I went to my daughter's and she drove me to the hospital. When I wanted to discontinue service before the year was up since it did not work, I was informed that there would be no refund for the unused portion of the contract and that I would have to mail the equipment back at my expense. Overall, I was definitely not happy with this service!

After a mix up in communication about whether the Bay Alarm Medical system would work with my grandfather's satellite telephone service (not compatible), Bay Alarm Medical issued a full refund for the unit. Customer service was helpful and easy to work with once they understood the mix-up. Exceptional customer service is a sign of a solid company.

I am very pleased to report that Bay Alarm Medical responded in a very timely manner to my concern and it has been resolved to my satisfaction. It is wonderful to know that a company hears their customer and is willing to take care of the issue. I appreciate the quick response and how it was resolved. Thank you Bay Alarm.

I read the contract, and there were things in there that I was uncertain about, so I decided to send it back. I only had it overnight. My complaint is that I had to spend $12.95 to ship it. There should have been a postage-free return label on it.

I chose Bay Alarm Medical because of the ability of foreign language translators for my mother's needs. Not more than a month after receiving and setting up the product did my mom have a major fall. She was able to press the button and speak to the customer service representative in order to contact me and emergency medical service. Thank you Bay Alarm Medical.

My mother-in-law was very reluctant about getting a medical alert. She had been falling a lot, so all of her six children went together and each paid for two months of her annual service. When we installed it in her apartment, she was so surprised to see how small the alarm was. When she pushed her alarm to test it, she was completely amazed. "They can really hear me from my necklace and I can hear them even in the other room!" She told her daughter she feels so much more secure at night, just knowing she can push her button and someone will be talking to her and get her help if she needs it. We couldn't have gotten her a better gift! If anyone wants to get the senior in their life a great gift, I recommend this and it will also be a gift of peace of mind for themselves. Thank you Bay Alert Medical.

My mother fell in September and fractured a rib. After shopping around, I decided that Bay Alarm Medical had the best combination of features. A week after receiving the system, my mother's home was burglarized. The priority became installing a security system. Due to Hurricane Sandy, completion of the security system was delayed, which delayed testing to verify that the two systems (security and medical) were compatible. Having paid for a year upfront, I requested that Bay Alarm extend the full refund time limit by a few days until the testing could be completed. They were unwilling to comply; however, they offered every assistance to make things work out. Although I was not happy with the response, it turned out that the two systems were compatible and I did not need a refund.

I live in Tennessee and my 77-year-old mother lives in Florida. My sister lives in Florida also but not really close enough to check on Mom daily. My sister also has a demanding job and two young children. Mom lives in her own home in a retirement community. She is very active and goes out with her friends to church, to a retirement home to sing, to Red Hat functions, etc. She has friends that she talks to daily, but I was still concerned that if something happened at home, she could be isolated and unable to get to a phone. She had already fallen once and just had to lie there until she could make it to the phone to call my sister.

I got this for my father and it has worked great so far. He has a very large backyard with several small buildings, and I was concerned about him not having reception if he were to have a problem while out in his yard. We tested it from in-between two small buildings, and it still worked great.

I purchased the unit recently. The delivery was on time. I called to get more knowledge about the unit. I like the size. It is small and light. It is better than the picture on the advertisement. I pushed the button and talked to the office to make sure it rings. I have not used it in real accident. But I feel more secure having this unit.

The transfer from one location to a permanent location was no hassle. Customer service was outstanding, just a phone made the transition really smooth. My mom is very happy and I am definitely satisfied and feel very confident and comfortable with Bay Alarm. The service with ordering and arrival of the equipment was very prompt and very easy to setup. I'm happy as well as my mom, providing the paper to fill out on her and all pertinent info referencing her medical history and medication with info and instructions on the location of an emergency key. It’s a very good company that I'm very impressed with and a company that I "highly" recommend to any family that is concerned with their loved one (family and friends), a company that is there with you 24/7.

I recently ordered a medical alert system for my mother who lives 3,000 miles from me. I was very comforted to know that Bay Alarm Medical was rated as the best. I want a system that can be relied upon. And I was put at ease when my questions were all answered in a very knowledgeable manner. I am very pleased with the company thus far.

I don't have much to say about Bay Alarm unit and service. I enrolled in the system for my parents. Sign up was easy and unit showed up when promised. Range is fantastic and I did not have to purchase extra equipment to cover area I needed. I checked in the first of month and the person answering is always polite and even double checks that my parents are okay. Thank you for the fantastic product. My wife and I are very happy.

I recently purchased and installed a Bay Alarm Medical Alert System for my mother-in-law. The entire experience was very good. The initial interaction with their front-office staff was great - they explained the system well, did not oversell it, and were patient with me as I tried to figure out possible configurations. The equipment shipped quickly and with all expected parts. Set-up would have been very easy, except that I had to install a DSL filter and the included instructions did not describe how to do that. But the IT folks were great in helping out. The system worked perfectly in a big house using the long-range pendant, and the service team was great with testing. We hope we don't have to use it for real, but at least we know the people on the service team are terrific to work with. My mother-in-law felt very comfortable talking to them.

My 87-year-old mother fell on October 5 and broke her elbow and hip. Luckily, we had purchased the Bay Alarm Medical System just a couple months earlier. When she fell, she pushed her "button" and we were notified immediately. We are so happy she was able to contact us so that we could get her the appropriate help right away. What a great system! Thanks.

We got the box within the promised time. I didn't know how to set it up, so I called the 1800 number they provided. The representative was very helpful and patient with me. It didn't work the first time, so I called her back and she immediately connected me to the technical support. The technical support was also very helpful and courteous. He figured out the problem right away and helped me through it.

I purchased Bay Medical Alarm for my dad after researching several companies. To date, I am very pleased with the service. The installation was easy. Customer Service was very prompt and on top of everything. I ordered another device for my dad (the wristband) and he received it the next day. The voice over the speaker is audible and clear - important for my dad since his hearing isn't great. This service was affordable for my budget and I feel my dad has a product he can count on. Thanks to Pablo for his patience with my questions. He was a joy to speak with!

We bought this medical alert for my uncle about 3 months ago and have been very happy with the customer service and feel very confident that the system will work in the event of an emergency. My uncle has a sense of security knowing all he has to do is push the button and someone will respond on the device and get him help. It has never failed to work when we test it. We would recommend this service.

I had only heard of the "I've fallen and I can't get up" medical alert system. But when it became necessary to get one for my mother-in-law, I began searching the internet. It became evident right away that Bay Alarm Medical was different from the rest. It's very rare that you find the highest rated and the least expensive in the same place. And my experience with Bay Medical even got better when I called about getting the service. I was greeted by a very pleasant person, who made sure that I understood what I was getting. She informed me of optional equipment, but did not try to push it on me. I felt that my business was appreciated and that I had made the right choice.

We needed to purchase a system to protect my mother-in-law from having no help when she had falls, etc. I did internet research and chose Bay Alarm Medical. The procedures were painless - and we got her taken care of quickly. Hopefully, we will never need to "push the button" but we are very secure that if we need the service, it will be there.

My 80 year mother had fallen and was not found for 3 hours. Fortunately, a neighbor heard her calling for help. She now wears the Bay Alarm medical alert button. Mom has used her alert button twice in the past 3 months. We were able to get her help in 10 minutes! Ease of mind!

Everyone I talked to at Bay Alarm Medical was wonderful. It was a hard decision to make which home medical monitoring system was going to be the best choice for my mom, Lois **. But after many emails, chats and phone conversations, Bay made it easy for me to decide. The monitor system arrived at my mom's today and we will be setting it up this week. I am sure if we have questions, Bay will be happy to assist us.

Mother fell in the shower. I received a phone call alerting me to the alarm. Within 3 minutes, the first responders had shown up and contacted me to say everything was under control. Bay followed up within 30 minutes to see if everything was okay. If more companies were this efficient, this country would be a drastically different place. Me and my siblings are forever grateful for your outstanding service.

A lot of research was done before deciding on this system over many others. The price was more than fair, and the features offered far outclassed the competition. In the end, there was no comparison. Bay Alarm won hands down. Not only was it a breeze to install, but it also works like a charm. The system had been activated twice due to falls, and the response was immediate. I have already recommended Bay Alarm to others.

My experience with Bay Alarm was fantastic! My daughter helps my increasingly disabled parents and at her suggestion, I called Bay Alarm. The first young man I talked to was so cheerful and he was knowledgeable about the product. I needed to get some additional information from my parents before placing my order, so I needed to call again. The young lady I spoke with helped me make an equipment decision. After the equipment arrived, we discovered that a second pendant, which was ordered, had not been included in the order. I called Bay and learned that it just slipped through the cracks, but the pendant would be shipped postage paid by Bay.

I set up the system and during testing, the dispatcher could not hear me. I contacted customer service who had me reset the system by pushing the reset button at the back of the system. I activated the help button again and the dispatcher was able to assist. All were very patient with assisting and answering questions regarding its use. I would recommend that there be an explanation that the system is similar to a walkie talkie and that one must delay answering until the system has switched between caller and dispatcher. I did not read this in any of the literature and it took a bit before the dispatcher realized the issue and informed me of this. Overall, a successful setup.

We have the system for my mother (92 year old and still living alone; she insists, but we check on her several times a day). It's peace of mind for the whole family. Setting the system up was very easy and Bay Alarm Medical answered all questions carefully and clearly. While testing the system, they were patient with Mom who doesn't understand the system, but is glad to know she can get help if needed. They insisted that Mom respond so they could be sure she was okay. Mom also sent an alarm accidentally, and again they were patient and checked on her. A helpful feature of the system is that after a test or an alarm, Bay Alarm Medical clears the system. This frees the phone line for regular use. This is really important in our case because Mom wouldn't remember, or understand how, to clear it.

I spoke with representatives several times before purchasing for my non-English speaking grandmother. Since she cannot speak English, I asked if there was an option to have the initial emergency contact person to communicate with her in Chinese. I was told indeed this was an option. I even verified twice with different reps before paying for a year-long contract. However, after purchasing and testing the device several times unsuccessfully, I sadly discovered that instead, the option was not available. Each time my grandmother tested it, the first person always spoke English and it would often take 10 minutes before someone spoke Cantonese to her. I feel misinformed and now locked into a year-long contract that my grandmother is not even comfortable with. She told me that if it took that long for someone to talk to her in Chinese, she would probably be better off calling a family member or even worse, just lie there until the service just calls 911. Oh well, lesson learned and consumer be wary of what the reps tell you just to sell a product; sigh.

Very pleased with Bay Alarm's product and customer service. Very professional and helpful call takers with both customer service and Bay Alarm's emergency help operators. I did the test and the system works perfectly. Very loud audio and sensitive microphone that my mother would be able to hear in any room. I would highly recommend Bay Alarm to anyone in need of a medical alert system.

My father-in-law has greatly appreciated the confidence knowing that while he is alone and struggles with daily challenges, it is security one button away. Bay Alarm followed up to check him when the button was pressed and is highly recommended to anyone considering elder care possibility needs living alone. Thanks Bay Alarm for your invaluable professional service. Great product.

Being in my 80's and using a cane, I would always worry that if I had an emergency I would not get the help right away. Now that I have Bay Alarm Medical 24 hours a day, it makes me feel comfortable and less stressed about what ifs. Since I have the monitor in the house, I have been checked on a few times by the Bay Alarm Medical and I feel like I am safe and not alone. I love this and would recommend it to anyone. I feel safe at home.

I searched the internet for best price and reviews and took a chance with Bay Alarm Medical. I purchased for my mother-in-law who is in another state. It arrived super fast and she was able to set it up with no problems. It went off once by accident and everyone arrived very quickly. I only wish we could buy the wrist strap for it now - we only got the lanyard. Thank you.

My mother is 91-years-young, and although I live with her 99% of the time, I do like to travel and hate to leave her alone. I researched various companies that offered the same service as Bay Alarm Medical and couldn't find any company that even came close to their services! Before ordering, I took advantage of the Chat feature and then called the company to ask a few more questions that my mother had - and placed the order right then. The sales people are very knowledgeable and easy to talk to. They listened to my concerns and answered our questions patiently - even when speaking to my mother, who is very hard of hearing. When the unit came, it was so easy to follow the directions and get the system up and running! One thing we like especially is that the base can be mounted on the wall! We took the alert button all around the yard to see how far my mom could travel and still be in range, and it is amazing!

Fortunately, we have not had to use the "alert." I like the style and it's user-friendly, which elderly folks like. My husband and I both have Parkinson's disease. His hearing is poor and he has macular degeneration. The Bay Alarm makes us feel safe. Another plus: We have had a few burglaries at night. Having the Bay Alert medallions on the night stand beside our bed makes us feel safe.

Bay Alarm Medical Alert - My mother had been having heart palpitations and with her living out of state, a Medical Alert alarm seemed like the best solution. Not only does it provide peace of mind for me knowing if she should need immediate assistance in her home, she can activate the alarm, but it gives her a lot more comfort and peace of mind as well. I would highly recommend this device for anyone over the age of 75, living alone, with some medical issues.

I ordered this service for my elderly mother. Bay Alarm was very helpful and responsive when I had questions prior to and after my purchase. Setup was fast and easy. We have not had to use the emergency service, but we are all pleased to have this convenient competitively priced service. Thank you Bay Alarm.

Peace of Mind - I ordered the Bay Medical Alert system for my father who lives with me. I occasionally have to be out of town and I feel so much better knowing he has another way of getting help if I am not available. He has had several emergency situations while I have been gone in the past and without a system like this, it was such a worry to leave him. We have tested the system several times and have gotten immediate responses and friendly helpful clear-speaking people answering our alarm. I would recommend it to anyone with a loved one who is vulnerable to falls or other medical emergencies.

My daughter was making me a cloth holder for the button to go around my neck. It so happens that I was allergic to the one that came with it. When she was putting the button on the holder, she accidentally set off the alarm. We were unable to get to the master machine in time to reset. The home office called me right away to see if anything was wrong. They listed it as a false alarm, which I disagree with.

My 91-year-old mother needed an emergency alarm because she is home alone much of the time. I live 60 miles away but offered to provide the 'beeper'. I compared various vendors using the internet and settled on Bay Alarm as the best value. I ordered over the phone without hassle. The unit shipped the same day and arrived at my mother's home within the period promised. My sister, who lives with my mother, was able to connect everything and get confirmation of proper operation without any trouble. Virtually painless! Thank you.

I purchased a new system for my recently widowed mother who now lives alone. The setup was very easy and the price is great. When it arrived, I set it up with ease and tested it for her. The on-call attendant was very friendly and courteous. We tested the remote from several areas around the house, including outside, and got excellent results. Fortunately, she has not had to use it, but I feel better with her having it.

Mom (Florence) accidentally triggered her Bay Alarm pendant while leaning against the washer. In her words, "A booming voice was calling my name within seconds!” While most of Mom's (age 89) peers are now gone, all six of her children are recommending Bay Alarm to friends who are also incorporating the challenge of an elderly parent into their lives. Thank you!

I purchased your service for my elderly mother. She informs me she is happy with the service and feels confident that should a need arise, she will be able to summon medical help promptly. She really liked the feature of being able to leave a key in the lockbox at the front door so first responders would have access to her home. As I live in another state (my mother is in Ohio and I live in Florida), it is important to me that my mother has a high degree of confidence in her medical alarm service provider.

I ordered this system online and received it within a few days. It is extremely easy to set up. The instructions are understandable. The testing mechanism works great. In fact, when I went to test it, I hit the button, then changed my mind, but not fast enough. Next thing I knew, the fire department was at my door, so I know it works. Fortunately, I have not needed it, but that's how insurance works. You have it with the hopes of never needing it.

I was really happy with the experience we had getting my dad set up in his home with the medical alert service. I was able to set up the account from my home in northern California, the equipment was delivered fast, and my dad was able to set it up himself with no problem. All our questions were handled over the phone, and he is very happy with the service. He feels much more confident having it with him since he lives alone. He's mentioned it several times that he did not realize how much safer it makes him feel.

I presented this service to my Dad - who lives in Little Rock, Arkansas - on Father's Day this year. He was truly overwhelmed and couldn't believe it. My Dad lives alone, is a very private person, and is very particular in who he allows in his home! I was truly overjoyed the following week when Daddy called me to tell me you reached out to him when he lost power in a thunderstorm. I cried! I was so happy. He told me the "voice" came on and said, "Mr. **, are you okay?" My mother passed a while back, but I know she is proud of me for taking care of Daddy!

We live in California; my mom-in-law in Colorado. It is a comfort to know that she has your system up and running, and that you call me even when the problem is as small as a power/telephone line interruption! Thankfully, you haven't had to call me to tell me of a fall/illness or accident. (Sonya **) As an occupational therapist, I am always recommending your company to my patients and their families.

When the system was sent to my mother's home, the remote was not synced with the base station. I called customer service and they were able to, within a few minutes, recommend how to sync the two devices. Fortunately, I was installing and not my mother. If she was installing, the units would certainly have had to be sent back.

We tested the unit initially and had problems in that the operator could not hear us. We were given clear instructions on what to do next, and the issue was quickly resolved by a tech service rep (on a Sunday too). Everyone was extremely pleasant and courteous. We also experienced a false alarm, and the customer service team was understanding and handled it wonderfully. I’m very pleased with Bay Alarm Medical and would recommend to others.

My son did all of the researching for a medical alert company because I didn't think I needed all of this protection. He spent a weekend doing this work and informed me that Bay Alarm Medical was the company that we should go with. I'm signed up, and so far, it has worked out well, and I have seen in the New York Times that the company is rated number 1!

After a great deal of research, I selected Bay Alarm Medical for my 92-year-old dad. The price is reasonable and the installation and setup was easy. Recently, when my dad experienced a power outage, Bay Alarm Medical called to let me know that his power was out. What great service! My dad is pleased with the system, and it gives him, as well as his children, great peace of mind.

My mother-in-law lost her last son in April. I searched and view home alert systems and found Bay to be the one that offered more and to Pia was a savings. The outside key box came in handy when she was out of town for family. She was cleaning the tub, and it pushed the button on her neck alarm. The operator was on the speaker asking if she was okay and if she needed medical assistance. My mother-in-law apologized but was glad to know there is someone there 24/7 for her.

I made this purchase a couple of months ago. It is intended for my mother who is currently in a rehab facility because of a hip replacement. We have not had the opportunity to use this yet. I just wanted to say that I have put my trust in purchasing this item based on the reviews provided online. I have every reason to believe this product will perform just as it is promoted. Should that not be the case, I will submit another review.

After losing my husband in March, my feeling of "security" was shaken and felt I no longer had someone to "be there" when an emergency happened. I feel with the Bay Alarm system that I have an extra friend to watch out for me and "be there" if a need arises. Thank you!

Fortunately, I have not needed to use this service for an emergency, but I am very pleased with the response I get when checking in on the service. It is immediate, polite, and caring. The peace of mind I have since signing up for this service can't be measured. I know that I have help at hand whenever I might need it. Thank you for being the best idea my sons have had for me!

I really do not have much to say. I contacted you and others about service for my Mom in the Chicago area. Between the internet and a couple of phone calls, it was all quite painless actually. When we tested the system out at the house with your people, it worked good straightaway. We opted for the yearly plan, and so far, so good. Thankfully, she has not had to use it.

I purchased the medical alert service for my parents after they both had a few falling incidents. I live in another city, but Bay Alarm made the decision-making and the installation process easy. The equipment arrived at my parents' home and I was able to install it easily during a visit with them. We tested it together until my parents were comfortable with how everything operates. My parents enjoy being outside and I feel better knowing that if one of them falls in the yard, they can get help.

After a search for a medical alert system for my 92-year-old mother, I decided to go with Bay Alarm Medical. They quickly answered all my questions, and the alarm system was quickly shipped to me and was quick and easy to set up. Fortunately, my mother has not yet had a need to use her alert button, but we all feel secure in having it available.

I ordered the Bay Alarm Medical Alert System for my husband - probably close to a year ago. Thank goodness he hasn't needed it during this time. It was so easy to order. We received it in 2-3 days. It's easy to understand the instructions and we had the system up and running in a very short time after unpacking it. The system works indoors on all floors of our home including the basement and outside in the yard as well which is the main reason I wanted to him to have it. He's retired and at home working with his power tools inside and outside - he's on a blood thinner due to heart issues. I work full-time and was increasingly distracted by the thoughts of him being injured and having no one at home to help him if he happened to have an accident or become suddenly ill.

The first unit received was not compatible with the phone system installed after describing it to a technician prior to ordering. After getting the new unit installed and everything works great, I was disappointed to see that I was billed the first day of the order and it was almost two weeks before I had an operational system installed. But satisfied with the set up and test. The reps were great and professional. Peace of mind now. Hope to never use it.

So far I have had a great experience with Bay Alarm Medical. My grandmother lives over 1,000 miles away from me, and she refuses to come live with me. Bay Alarm has made it possible for me to be worry-free about my grandmother, while also providing my grandmother her independence. The customer service is great, and the price is right. Thanks!

Medical Alarm (phone alarm service) - It has allowed my disabled, elderly mother to gain more freedom and confidence within her own home. We bought additional "necklace" alarms to ensure even greater security for every room within the home. During the course of movement, the alarm has accidentally been triggered. The phone service is quick to respond and is professional, capable, and caring. We have recommended your product and service to many.

The setup was easy. The directions were clear. The Bay Alarm operator was very patient and helpful when we had a small problem with the phone setup. Other than that, there were no issues. My children and I have peace of mind knowing that I have a security system in place should I ever need assistance when I am home alone.

I am pleased to repot that my efforts for resolution with Bay Medical was handled promptly, professionally and with great kindness from Jasmine in Customer Service. The billing dispute was handled without any problem. It appears my billing issues were the exception rather than the rule.

I purchased a plan from Bay Alarm Medical for my mother after reading many reviews online. I chose the annual payment plan for the best value. I am very happy so far with this company. Luckily, my mother has not had to use her alarm, but it has given her such a secure feeling just knowing that if she needs help, it is there. The system was so easy to set up, and when testing the system, the responder was clear and cheerful - characteristics that were very important to my mom and me. I have already recommended Bay Alarm to others; I work in a physician's office, and I am able to tell patients and their families about my good experience with Bay Alarm.

Overall, the system is working well and works as advertised. The problem is my mother doesn't remember to wear the button all of the time, and she is continuously taking it off if it interferes with what she is doing. We have repeatedly told her she needs to wear it at all times, but she won't do it. Consequently, she thinks it's a waste of money and would like to cancel, but we are beyond the cancellation period.

General information - I have not had to use the device yet for any emergency but during testing, the response time was quick. The button you wear becomes unnoticed after a short while but the adjustment band could be more comfortable and to a better sizing availability. I believe I would have more to say after the use of the system in case of an emergency situation.

After connecting the communication box for the first time, the box wouldn't connect to the Bay Alarm service. I telephoned Bay Alarm and was connected to a very pleasant woman who explained how to fix the problem. She called me back on my cellphone, and then walked me through the process of having my land line connect through the communication box to the emergency service. Once connected, she waited while I tried the first test call through the communication box and an emergency person answered within a few seconds. It was a very pleasant first experience.

We haven't had to actively use this service, but it gives us peace of mind knowing my grandmother has the ability to get help if she needs it. It is one of the more affordable plans. My grandmother has been a little reluctant to wear her bracelet because she thinks it is ugly. It would be better if they came in different styles, but wearing an ugly bracelet is a small tradeoff for knowing you're safe.

I ordered the med alert system for my mom from Bay Alarm because of their top rating in Consumer Reports. The system didn't work with her cable hookup so I returned it (after many hours on the phone with their techs), and received a different type of system from the company (with many more hours on the phone with their techs). The new system still doesn't work, but we are now waiting for her new landline connection in order to try it one more time before throwing the towel in.

After a few bugs were worked out, the system worked great. I could hear operators anywhere with prompt responses and clear answers to all questions. I haven't used it in an emergency yet. I hope we don't have to but would recommend.

I called the Customer Service number to order a system for my mother in New York based on reviews and customer comments. The operator transferred me to a representative whose phone went unanswered and went to voice mail. It was a very bad first impression. Is this the response my mother will get when she needs help? I left a message explaining I was not impressed and within minutes, I got a return call explaining that the transfer was made in error and the representative apologized. She then proceeded to alleviate my concerns and put in an order for a year of service. I have yet to receive the system to be able to set it up and give it a try, so this is strictly about the order processing. You would do well to ensure all calls are answered promptly and by a living, breathing person.

I ordered this alarm for my neighbor who has had a stroke. It was extremely simple to set up. He had occasion to use his alarm button when he took a fall. The response was exactly as expected and help was on the way within minutes. For the price and the services, this system can't be beat. This system works!

Bay Alarm Medical has provided me with a great sense of security. My mother lives alone in another state, with no relatives nearby. She has fallen many times, so having Bay Alarm makes me feel as if someone is always there for her, just in case. And the price is more reasonable than any other company I researched.

Purchasing and setting up new alarm - We were very satisfied in obtaining the information about your company on your website. After we signed up, everything happened quickly and on time. We called to scan the Client Information Form and received great customer service. We feel we have joined a competent company, which is extremely important. Thank you.

We used the device twice during the first two weeks. Each time was very professional and response time was very quick for both the response center and the dispatched ambulance. Even during the testing phase, the response center was very helpful and was able to help (the unit was not working correctly when we first set it up; later found it was user error). The technical department called over the weekend to get it set up correctly which was a huge relief. To date, we have been very satisfied.

Your customer support and sales team did a wonderful job of explaining your product and providing the documents needed for support for my mother. She feels much at ease now that she can contact someone immediately if there is an emergency. When we tested the system, support personnel were available immediately.

There was a compatibility problem with my mother's phone system where she lives and the monitoring box. The efforts of the service staff at Bay Alarm Medical were amazing. There was always a person to speak with no matter when I called. Never a recorded message. I compared BAM to other companies and am pleased that I made the right decision. Their concern truly is their customers' well being. Thank you!

We have a Bay Medical Alarm system for our 91-year-old very active mother. She is getting ready to move from Ohio to Florida. When we called to notify BAM of the move, we were told that they would note her file to not respond to a disconnect as we move her and the system, but that she should still wear her necklace and if she needed to activate the alert, then BAM would still respond. This creates ease of mind for her and the family during her move and until she gets set up in her new home.

You've taken good care of my mom. From order to delivery to set up, it was an easy process to get my mom set up. I was concerned about her living alone and concerned that she'd take offense at my suggesting your service. However, once I explained it, she was happy that a low cost, high quality service would help her keep her independence. I am happy because I have peace of mind.

Luella ** - You made it so easy and there was less anxiety because you already had the information for services and family contacts. The caregiver that was with my mom was unfamiliar with emergency procedures in the town and the condo complex; she pressed the wrist alarm and was able to comfort my mom while you did the rest. Your service was well worth the time we spent researching different companies, and we certainly feel we made the right choice. Thank you.

Since getting the Bay Alarm Medical alert button for my mom, she has used it twice; and both times, I was notified and the ambulance was there before me. I have no doubt it has saved her life. She rejected the idea at first. But now she loves it and has peace of mind knowing help is only a push of the button away.

My mother has felt constant pain in the chest. When she pushed the button, an operator responded immediately with some questions that she did not understand. She knows only a few words in English. She said, "I don't understand [the operator]." The operator called me. I was in Monterey at this time. The operator put three of us on conference call, and I could talk to my mother. After she explained what is going on, I asked the operator to call for an ambulance. She was taken into a hospital. Now, she is OK. When I subscribed for Bay Alarm Medical, I was told that she will get Russian-speaking operator online. Unfortunately, it didn't happen.

Two weeks prior to taking my four kids on our already-paid-for biennial trip to Alaska to visit family, my mother suffered a heart attack. She had planned to stay home from this trip, but now I was understandably concerned that she would now be alone for two weeks. I researched many medical alarm companies and not only did Bay Alarm have the best prices, they had the best BBB ratings, customer reviews, and product choices. Setup of the emergency equipment in my home was so easy, and the peace of mind that both my mother and I felt was invaluable. Mom is doing great, and when she is home alone during the day while we are at work and school, we are much less anxious knowing that help is just a push of a button away.

I made an emergency call by pushing the wrist button because of chest pains; I needed an ambulance. Operator answered, and I told her what I needed and was told she would get back to me. After about 5 minutes, during which I heard nothing, I was ready to call 911 myself when she came on and said help was on the way. In an emergency, this is very scary. You need some way of letting us know that you are still there. Some sound or something. This was my first time, and it was very disappointing.

My system came somehow set up so it couldn't hear me. I pushed the button to test and couldn't answer to their callback. I reconnected the phone and was able to talk to them on the second callback. Their tech support was helpful to reset my box so it could hear me. Everything was fixed, and their responders were courteous and helpful in the subsequent tests. All fine now.

Fortunately, we have not had any emergencies. My husband has MS, and I worry when I am not home. I have an extreme allergic reaction to wasp and hornet venom, so we both have the emergency tags. So far, we have only tested responses, and they have been right on the money. Hopefully, we will not have a real life emergency, but if we do, I am confident that Bay will take care of it. I cannot tell you how much I appreciate the peace of mind subscribing to Bay has afforded both of us.

My mom hit the alert by accident. I got a call within 30 seconds and the first responders showed up within 3 minutes. That is truly unbelievable. It gives my dad and me real peace of mind. Mom was a little embarrassed but every one was professional and made her feel that it's better safe than sorry.

After my 91 year old mother, Virginia, returned back to her home after a fall and stay in the hospital, we implemented Bay Alarm's Medical Alert System. I was very pleased with the information provided about the Alert System given to me on my initial call. It was recommended by one of your employees that we also consider placing a key to her home in "lock box" in the event that emergency personnel need to enter her home. It is reassuring to me that my mother can activate her alarm in the event of any emergency, medical, fire, or security.

The customer service representative was well-informed and helpful. Bay Alarm Medical receives excellent reviews in comparisons with other alarms, and it would be great to include links to the comparison reviews online. Once I found the comparison tables, it was easy to decide to go with Bay Alarm. The website provided useful details, too. With more than thirty years of experience, it's easy to see that Bay has the ideal features and functions at a competitive price.

I reside over 150 miles from my elderly mother, and I purchased the system for peace of mind. While visiting my mother, her dog needed emergency care, which deeply concerned my Mom. While at the animal hospital, my sister called me to say that Bay Alarm contacted her because my mother's alarm went off. My Mom did not answer her home phone when I called. My daughter who was with her was working on the computer, so I called her cell phone and found out that everything was OK. My sister contacted Bay Alarm to explain, and the representative was so happy to hear that all was well. The rep was so courteous that my sister now feels good about the system too. Great peace of mind and amazing customer service. Thank you!

I was surprised to have received several calls from your company - just to check if everything was okay. I didn't expect such calls and I actually thought I had pressed an incorrect key on the monitor or the bracelet. I feel very special to know that your Customer Service department is so concerned - even after the original purchase. Thank you.