Bay Alarm Medical Reviews

Last August, my wife and daughter went on a day trip leaving me alone. I tripped on the step outside and could not get up. After an hour of crawling in the grass and several attempts to get the neighbors attention, I remembered my wrist alarm. Within 5 minutes, the rescue team was running through the house and found me in the back yard exhausted, hot and shaken. It is such a comfort to know it works and I don't have to fear being left alone.

I got the system for my mother who is on the East coast, while I am in the Midwest. The service was quick and the staff was friendly. My mother threw out the paperwork that came with the alarm. I called and the information was emailed to me right away. My mother, my sister and I were very happy with the service.

My two sisters and I purchased the Bay Alarm Medical system for our parents. They are now 83 years old and get along amazingly well. However, Mom has fallen a few times and we all breathe a little easier knowing that if she needed help, it's just a button push away. The system setup was very smooth. The initial test call was welcomed by a very cordial and professional operator. She took plenty of time with Mom and Dad to answer all of their questions. Our parents were very pleased with their experience and were glad to see that the system is so easy to operate. We bought the long-range option and it worked all the way to the mail box ... over 200 feet away! Thank you, Bay Alarm Medical, for your product and professional support. We appreciate you!

We had to turn off the alarm system in order to transit the pacemaker data. After completing our monthly emergency alarm test, we attempted to transmit the pacemaker data across the same telephone line. The emergency alarm system appeared to be interfering with the pacemaker transmission, so we were directed by the pacemaker technician to provide notice to you or our intent to turn off the alarm system and retest upon completion. Everyone was very professional, courteous and caring.

Bay Alarm Medical Alert System - I spoke with the customer service rep on two separate occasions before making my decision to purchase. She was very patient with my questions and provided detailed and easy to understand information. The unit arrived within five business days and was easy to set up. I tested the unit from the farthest points of the house, including basement areas. I was surprised how well the signal was received from the farthest points of the property boundaries. Thank goodness there has been no emergency yet. But I am glad I invested in this unit.

Service excellence - We got the alarm for my soon to be 91 year old mother and she has used it almost 3 times in six months. It has given me so much more freedom to go shopping and the like, and know that she is in safe hands. It’s certainly worth the monthly payment. Thanks.

I just want to say, "Thanks Bay Alarm." I've had the system for just two months and have not had the need to use it for an emergency yet. But just knowing you are there for me gives me a great sense of security. Once a month, I've given my Bay Alarm system a test, and to my amazement, in less than two minutes, an operator was responding to the alarm. Thanks again Bay Alarm.

I was not able to set up the medic alert unit and called Technical Support. With their prompt assistance, they actually set it up for me via the telephone. The process was fairly quick and totally painless. I also wanted to fax the signed contract and contact information rather than mail the documents and hope that they were received in a timely manner. Customer service answered my questions about faxing the information and clarified the distance for the unit concern that I had, since I wanted to be sure that the button pushed in my garage would activate a call by the unit since the distance is about 275 feet, literally, one end of the house to the other end of the garage. Assistance was prompt, courteous, and professional.

Fast, reliable, and economical service - I purchased the service for my 80-year-old mother, who within a month needed it after suffering a fall. She used her pendant alarm button, and very quickly, she was able to talk to a responder and get the assistance she needed. The peace of mind the service provides is well worth the reasonable cost of the monitoring service. I'd highly recommend the service to anyone!

I ordered on 9/14/12 and my mother received it on 9/24/12 - wristband only, no lanyard or belt clip. Before I ordered, I asked about wearing lanyard with her medical alert necklace and was told it would not interfere. Computer site mentions pendant comes with interchangeable lanyard, wristband, and belt clip. I called on 9/24/12 and was told she would have it sent out, that Mom received a new model of alarm. On 10/2/12, I called again because Mom had not received the pendant and lanyard. I was told she would have it sent out. I said, “You were supposed to have it sent out on 9/25/12. Did it not get sent?” Yes, she said, but she would send out another.

Bay Alarm service is outstanding. When I became disabled from surgery, my sons who live across the country were very concerned about leaving me in my condo where I live alone. They insisted that I sign up for this service although I thought perhaps that it wasn't necessary! I immediately became much more comfortable remaining in my home, and my sons were more comfortable too. We tested the system and were amazed that the sound worked from the front of my condo all the way out the back lanai! I have tested the system regularly and am extremely pleased with the response from the Bay Alarm staff. I am grateful for the peace of mind Bay Alarm has given my family and me, and I am happy to wear the alarm button constantly. Thank you for your service and restoring our peace of mind!

I can't say enough about how helpful and friendly everyone has been that I have come in contact with from Bay Alarm Medical! Everything was so easy, from ordering to set-up! My mom actually asked for a pendant system, and after much online research, I decided that Bay Alarm Medical was the one to use! No long-term contracts or cancellation penalties! Nothing but rave reviews from satisfied customers! (You should just see all the negative reviews of "Lifeline" that are out there!) A potentially life-saving service at a great price! Highly recommended!

I did a lot of research on medical alert systems before deciding on Bay Alarm, and after ordering, I know I made the right decision. The unit came in a timely manner, and set up was very easy. The operators were very friendly and helpful while performing a test of the system. The voice that comes over the unit is very loud, loud enough to be heard by my hard of hearing mother, and the unit has a very sensitive microphone so that the operator could hear her from nearly any room on the main floor. I highly recommend Bay Alarm Medical!

Bay Alarm Medical was one of the most professional and helpful companies I've worked with. They answered all my questions completely and gave me peace of mind knowing my grandmother is in good hands should she need help and have to use her alerting system. I couldn't be more pleased at how professional and prompt they were, getting everything set up for me - very simple and efficient. Thank you Bay Alarm Medical. - Dan **, Grandson

I am a retired police dispatcher with 25 years of experience, so I know what I'm talking about. I purchased the Bay Alarm Medical System for an elderly aunt that lives over fifty miles away. Bay Alarm has been professional and courteous and has shown a true caring attitude with my family member. Having Bay Alarm has relieved me of a great deal of anxiety about being so far away. Thank you because I know it’s hard and heartfelt work you do. I love my Bay Alarm.

I was very impressed with the quick delivery of the equipment and instructions in installing it. So far, I haven't had to use it, but it is comforting to know it is available at any time I may need it and you will be there if needed. Thank you for being there. I'd recommend your services.

Personal protection plan - I dealt with Arezo **. I found her to be very patient and helpful (never pushy, which I appreciated). This was something new to me, and I had lots of questions. I had gone out on the internet and found Bay Alarm Medical to be rated #1. That is why I called them. I have been very satisfied with the equipment. It was very easy to set up, and I have been testing it. I have had several falls in the past, but not since receiving my alarm system. But I enjoy the comfort of knowing I have it. I would be happy to recommend Bay Alarm Medical to anyone. For me, the customer service I received was worth more than anything.

I was very happy to find Bay Alarm - I switched from Life Alert based on pricing and service, and I'm so glad I did! Wonderful customer service, quick receipt of unit, and easy installation! I ordered the system for my parents’ house and this adds some peace of mind! Thanks Bay Alarm!

We ordered the system and received the equipment on Thursday. I installed the console and all was well. I emailed the client information forms and mailed the hard copies on Friday. Customer service already approved us to use the system. Dorothy fell on Saturday and we used it for the first time. Excellent results! I immediately recommended the system to my brother- and sister-in-law. Sorry, I exceeded 50 words!

We decided to order the service for our mom and dad. After deciding on Bay Alarm, we called their customer service, and they immediately explained the ordering process. The equipment arrived and set up was easy; it even included a test run to be sure everything was working properly. Easy and efficient is a great summation of the experience.

I recently installed a Bay Alarm Medical device for my elderly mother and found the instructions were a little hard to read because it was a xerox copy and the words were cut off but my overall experience was good. We spoke to an agent to test the unit and all went fairly smoothly. My mother accidentally pressed the button during the installation / test process and the agent was very polite, easy to hear and professional. I feel much better now knowing my mother is safe.

I researched several companies for my mother. We decided to use Bay Alarm for these reasons: 1) the discounted price for paying for the entire year; 2) the excellent website; 3) the courteous people on the phone; 4) easy installation; 5) good reputation; and 6) option of bracelet or necklace, dark color is nice.

The rep that I talked to when trying to make a decision was very informative and encouraging, that my Mother would be well covered whenever she pressed the button no matter what reason. I don't think she will need it, but it made all the difference to have a company who seemed concerned about the whole person.

The equipment was delivered within the estimated time period. Set up was easy and I was able to get someone right away when I tested the equipment. We haven't had an actual emergency we needed to contact someone about so I can't fully rate the service at this time. So far, so good.

I sleep better at night knowing that assistance is just a push of a button away. I can go out during the day, run my errands and leave my husband alone at home with full confidence. Should he fall or require assistance, Bay Alarm Medical is there to help! And most importantly, they respond immediately! They have great support, are always there, and so very helpful!

I signed up for the Senior Monitoring for Mom and I am very satisfied. They were very friendly and helpful handling everything and getting it set up. We had a small glitch with the computer modem but Customer Service talked us through it and now all is fine! There is a sense of confidence knowing Mom is taken care of if we're not right there. Thanks, Bay Alarm!

We purchased your plan for a year. Unfortunately my father passed away 4 short months later. I returned the unit (at my own cost) in September. Your no refund policy (though paid up in full) is rather unfair. I think the portion of unused months should be refunded to us or at the very least, 1/2 of the unused months. I would love a response to this.

I’ve had it for two months now. I haven't had to utilize the services, but I have tested it and talked to customer service on a couple of occasions. So far, I have no complaints whatsoever. It seems to be everything I need so far. I never take it off - not to sleep or to bathe. I forget sometimes that I am wearing it. It has added a big boost to my confidence.

I did not think Bay Alarm Medical was something I would want or need, but my daughter purchased it for me. She set it up easily and tested it in all areas of my home and the farthest corners of my yard. Fortunately, I have not needed the service but I am comfortable with the ease of use. The test response was quick as well.

I purchased this system for my mother and it didn't work. We tried everything, even called them to walk us through it and no help whatsoever. I advised them that I will be returning the machine and to provide/send a UPS paid return label. They refused and all they kept enforcing was I would be charged $150 if I didn't return it versus showing concern for my mother's well being, given the fact that I didn't have a working machine. Needless to say, I had to pay $35 to return the machine after already being charged $37 for the first month. I disputed the charge with my bank and after Bay Alert received the machine back, they credited me 27 bucks. So they charged me $10 for a non-working machine.

My daughters purchased this service for me (Bay Alarm Medical Alert System). I was able to install the equipment with the directions from Bay Alarm without outside help. I now have instant access to help if needed.

I am 89 and live alone. One night I thought someone was in my house. Not knowing what to do, I pressed my alarm system. They immediately called the police and my daughter and within 3 minutes the police were there. Luckily no one was in my house, but I do feel much safer knowing I can call someone immediately. Thank you so much.

I'm 92 years old and still very independent though I have family right next door. I fell on two occasions, fairly close together, and had to crawl to get help from family nearby as they could not hear me calling. We decided for my peace of mind and for my family's peace of mind we should get a medical alert system in my home. My grandson investigated several available options and we chose Bay Alarm Medical. The system was easy to set up, and is easy to understand and use. I would definitely recommend this product to others.

Upon my father’s death, I sent an email to Bay Alarm customer service because I could not remember how to return equipment. I haven't received a response yet. I did call and find out the information and they said they noted everything. So this morning, I received an email addressed to my dad saying thank you for choosing Bay Alarm and how concerned they are with customer service. This is the age where computers run a business and not humans.

I had fallen and could not get up. I barely reached the phone to contact my daughter who lives out of state, but she called my granddaughter who rushed over with a friend to help me. I was taken to the hospital for observation, all went well. That experience prompted my daughter to provide the Bay Alarm alert system for me. We are now both happy and secure. If I had not been able to reach her, who knows how long I would have remained on the floor before someone found me? I never take my necklace off. It makes me feel very much at ease in case something should happen or I fall again.

I am happy with the service. It was quick and easy to set up. So far, mom has not had to use the service, but feels much safer having it; and it’s priced right.

On 3/10/2012, I paid $239 for payment of one year service. When I called 877-522-9633 to explain that I did not have any need to continue the service, I was told there is a no refund policy. I am expected to pay for service that I did not use. I never set up the equipment. My customer record should show that no test was run or there was no monitoring. I was told to mail the equipment back to the address given. I wish to cancel my contract and feel that I should receive a refund for services/equipment never used.

I fell in my bathroom, but I had my medic alert on. I immediately pressed the button and was able to communicate the problem. Very shortly, help arrived and all was well. Knowing that this went so well gives me great peace of mind. I have had the system less than a month, but it is great to know I can depend on the system.

I’m very pleased with the price and features of Bay Alarm Medical. I received it in the stated time and had it set up without any issues for my mother who lives in PA. I feel very much at ease now knowing my 88-year-old mother who lives alone is just a call away if necessary. Thank you for your product and service.

Easy to set up the system. Quick response time when tested the unit. I pray to God my mother does not need to use it but it is so comforting to know it is there for her and that you all are there for her too!

I ordered the medical alert system from Bay Alarm for my father and it was so simple to set up. The customer service representatives were so courteous. Now I have a peace of mind and don't have to worry knowing that help is a button away to protect my dad. Thanks, Bay Alarm!

I purchased the medical alert for my mother. It was very easy to set up and do the test check with the live response person on the intercom. We did it twice, so my mother understood how it worked. The whole process was easy and professional.

I wanted to say that Arezo is an asset to your company. It is because of her that we went with Bay Alarm versus anyone else. She is professional, kind, caring, and helpful. We also are referring our friends to you. Plus, we tell everyone how great your company is because of Arezo. If there is any type of recognition / rewards, she should get two. Thank you.

Absolutely wonderful! I have already recommended the system and they have purchased an alarm. This product is just what my grandma needed. I have contacted the company a few times with questions and have always been treated very well, kind and courteous. Very professional staff!

Injured mother - Bay State called me as first respondent, but I was on my other phone and didn't make out what my personal cell phone was saying as to who the caller was. I finished my call and checked my personal cell and saw the missed call from Bay State. By the time I hit redial, they had already contacted my wife as second responder. Great service, very understanding and compassionate with my mother.

The website was very easy to order from and the information provided was clear. I would recommend them to a friend.

The phone rep of Bay Alarm Medical was very helpful and courteous. She answered our questions and listened to all our concerns. Thank you.

Great service - Thank goodness we have not had to call for help, but we had a power shortage and you called us to see if everything was okay. I thank you very much.

I purchased the service/unit for my mother in another city. The unit functions basically fine and Bay Alarm can hear us when we tested it, but we can't hear them; it’s heavy static. We've purchased new DSL filters and followed all their instructions but cannot get rid of the static. Customer service is only available Mondays-Fridays. I can only go to their home on weekends so we've been unable to resolve this. My mother has been hospitalized for a few weeks. Her husband is hard of hearing and asked me to come over then help with answering machine messages. Twenty-five messages on the machine and all of them full of static, and inaudible because of this unit. We're sending it back as we can't make it work and it’s currently causing more problems than it's solving.

Peace of mind for the individual who is using your alert system and for me and others. You have been very helpful and understanding when we were trying to learn how to use the system. Very simple.

The system was difficult for me to set up until I called for assistance and was walked through the set up with no problem. I also needed to move the system to another address after only two months and change the patient's name and I was glad that this was not a problem either. I was treated with respect and courtesy every time I called. Thank you for excellent customer service!

Twice when I have called in to test my unit, they have someone else's name and data on my account and they have had to reprogram the unit. This makes me wonder if something happens to me, will they send the emergency team to the right address?

I've yet to have a need for the alarm but I was overwhelmed with the choices. After extensive searching, I found the Bay Alarm company to be the easiest to deal with and the equipment is easy to install. Also, everybody who answers the phone goes way out of their way to help you. The worst stage is choosing and setting up, and they made it a breeze.

Purchased system for my father recently. He wanted to try using the pendant each way to see which he would prefer. The belt clip is not a secure clip. It pops off very easily. In order to use the pendant with the belt clip, we had to remove the lanyard. Once the lanyard is removed, it cannot be put back together. I called and had another lanyard sent. The lanyard we received must have been an older version. It was completely worthless. The clasp comes undone too easily. The wristband works well, but my father likes being able to change between the lanyard and the wristband. It seems the pendant could be modified so that it can be used easily in any of these three forms. Another thought... maybe the wristband could be a dual purpose watch?

My 82-year-old mother had fallen and could not get up on her own. My father was in a nursing facility and my mother was alone in the house. I learned after the fact that she had to crawl to the phone and call 911, but then also had to direct paramedics on how to get into the house since the doors were locked. She was not hurt in the fall but it was a wake-up call to me and my brothers. I immediately did a research and selected Bay Alarm Medical. We have been very happy with the service ever since. My mother has used it only once, as a test, but carries it around with her all the time. It provides a sense of relief and confidence in case she does need to use it for a real emergency.

I feel safer knowing my grandfather has the device around his neck at all times. I can't be there 24/7 and this gives me peace of mind.

We are elated with the whole experience. We ordered the system using Bay Alarm Medical's website. It was easy to navigate their website and everything was clear and understandable. We called the 800 number for one question and it was quickly answered by a friendly, reassuring staff member. The alarm system arrived in less time than anticipated; with clear, easy to follow directions. We had the system up and running and fully tested within 30 minutes. The peace of mind of Bay Alarm Medical's system is worth its weight in gold. It is allowing me to stay in my own home following a severe crushed spinal cord surgeries and stroke. We would and have highly recommended Bay Alarm Medical's system to others.

In October, I was having chest pains and pushed my Bay Alarm Medic Alert. While the firemen were still at my home, my daughter from Huntington Beach called. A fireman answered the call, which I thought was just a random call from her. But I later heard from my other daughters, one in Nevada and one in Oregon, Bay Alarm had called each of my daughters. What peace of mind that gave me. I know that if something happens to me and I am unable to contact my family, Bay Alarm is there to do it for me. Thanks Bay Alarm.

Set up/testing/ease of operation/excellent response from Bay - System was very easy to set up. There’s an excellent length of distance to receive response from Bay Medical Alarm. Operation was very easy for mother who is 84 years old. Operator who contacted my mom on a test was very pleasant, professional and informative.

I purchased the Bay Medical Alert Program for my parents. At the time, it was the only company that offered to cover two people in the home. Their prices were more reasonable and I was able to prepay for a year. The system was so easy to set up I was amazed. I found the customer service good and am very happy with the peace of mind as, if my parents, that if either fall, there is help. They have not had to use the service, other than testing, but I am at rest to know there is help. My mother accidentally bumped the machine and she immediately got a response. Good sign.

I purchased the Bay Alarm for my elderly mother. It was very simple to hook up and was packaged in a fashion that each piece could be easily installed. Activation and testing of the device worked as promised by the salesperson and directions provided were easily followed. The best feature is that it is waterproof and Mother does not have to take it off when showering. We have recommended the Bay Alarm to other family members and friends. It definitely gives our family peace of mind that help for her is just a button away. Thank you for providing this effective product.

Purchase and set up - We were looking for a service for my mom, who was 89 years old at the time (she’s 90 now), and had fallen and broken her hip. The website is very informative and the customer service person I spoke to was friendly, professional and very helpful. She hasn’t had to 'push the button' yet. Thank goodness. But I feel confident that if she does, everything will work and she will get the help she needs quickly. Thank you!

During the 20 plus years that I've had Bay Alarm for home security, and the few years I have had the medical alarm, I have found Bay Alarm prompt, thorough, and pleasant to deal with. All necessary repairs have been dealt with very satisfactorily.

Medical alert bracelet for my mother - Everyone was very helpful in a non-pushy way. My mom is a bit reluctant to wear the necklace but the bracelet option was perfect for her. The price is very reasonable without a lot of unnecessary extras. Thank you for the peace of mind.

My mom is 88 and of course, did not want this device. But we, that are adult children, worry about them so my son did his homework and you came up number 1 on the list. It is a great device. I could hear you all through the house and even outside. I feel very satisfied with this system. Of course, my mom couldn't understand how it works so I told her to trust your system. It works. Thanks for helping us, one concerned daughter.

I ordered the Bay Medical Alert system for my mother. We got the product exactly as we ordered it. The setup was extremely easy and the first test we ran worked perfectly. After the unit called out the words "emergency, emergency, emergency", the call center came on the line in less than 30 seconds. We told them we were just testing the unit and I asked them if I needed to reset the alarm. They told me that was their job and thanked us for using the Bay Alarm company. Great service.

I purchased this service for my 89 year old dad. He lives alone with my 3 sisters within a short distance. When my dad accidentally turned his alarm on, you answered immediately and helped him turn it off. He was quite happy to hear your voice. But the most unique situation was when his electricity blinked out for a short while and still, you answered to make sure he was alright. Everyone in the family has offered to pay for this service because it is reassuring to know my dad has someone watching over him no matter what. Kudos to your company!

You made my mother feel safe again in her own home. How much is that worth? She loves the loud speaker as she knows she can be heard and hear from any room in her apartment. She likes the necklace and puts it on immediately. We felt like this was a professional program with competent, qualified personnel available to support the product. Thanks!

I'm a new user, have the service for both my 94 year old dad and 91 year old mother. Installation was easy and every test has worked quite well, so it's definitely as advertised, a very pleasant experience. Beyond that, the service gets A++ ratings from multiple consumer groups. I can see why!

Last summer, my parents purchased a home in my neighborhood so they could be closer to us and I could help take care of my sick dad. Mom passed suddenly last fall and dad was in a new home alone. Even though he is close, I still worry. I researched all of the alarm systems online, Bay Alarm had the best reviews, was the only one that is able to be used with internet phone, but is a great value. I feel very confident in the system, always get a quick friendly response when testing and it gives me peace of mind that if dad has a problem, someone will be able to get him help.

We purchased the Bay Alarm Medical Alert System for our mother who is 84 years old. We have found a little better peace of mind by her having the system. We found the testing to be very simple and quick response times. My mother has also accidentally set the alarm off and she too got very quick response and makes her feel a little safer too. We have also told others to look into your system. Good value and service!

Setup was easy and painless. Customer service for setup was professional and courteous. My mom accidentally hit the button. She turned off the alarm but Bay Alarm called anyway to verify she was okay. Again, very friendly and professional service.

I am so pleased with the medical alert system I have contracted for my mother. The system, when tested, worked great from all over the house. The key safe will be great in case we do need emergency service at the house and the best part is that everyone I have spoken to for information or to test the system has been very, very, very polite and helpful. I look forward to a long and happy relationship.

My father lost the pendant and I called customer service. They were very helpful and happy to help me. I had the pendant within a couple of days.

I set my mother up with Bay Alarm. Twice, I have provided written instructions regarding the placement of her lock and requested Bay Alarm to acknowledge via e-mail its receipt and confirmation of updating her file. No response to either request. Eight more months and I will be done with them.

After searching and asking friends for their input, I'm glad we chose Bay alarm. The customer service was kind and knew her product. We received the equipment the next day and it was easily installed. Thank you. Our mother's safety is our top priority.

We have had wonderful experience thus far from Bay Alarm! My mother had fallen and lives alone and everything was quick and efficient from ordering to set up! She had a close call and slipped landing on the counter top and the arm was pushed by the counter top? Your representatives were right there asking if everything was all right! Thank you for the peace of mind!

I installed the system on my sister's phone which had old pulse dialing. After several failed attempts to connect to the call center, I contacted technical support. Jasmine was absolutely wonderful in talking me through the numerous line problems we encountered. Since I was in a cell phone dead zone, she even gave me her direct number so that I could call her direct and bypass the operator since the cell phone kept dropping calls. Hats off to Jasmine. It took two days to troubleshoot all the line issues but the system now performs well.

Worked as promised - Hardware is good and arrived on time. Competitive price. So far so good!

Bay Alarm Medical promptly provided the promised equipment which was easy to set up. The information in the setup package included important things that we had not thought of like a lock box so the EMT's can get into the house to help, and the person responding to the test call was very helpful. In the short time that we have had the equipment and subscribed to the service, we have had the occasion to use it to call an ambulance three times. We are very pleased with the service and the equipment.

The initial set up was very easy and was quick to get their alert system functional. The testing of the unit was very easy and very loud, but we understand as the person using it could be hard of hearing. When we talked to the customer service department, they were very responsive and helpful in getting us going with the new system. They were very attentive of our concerns and put us at ease with the way they walked us through the steps.

My mother has this alarm and there was a problem with the connection that she was unaware of. Bay Medical called to check on things and talked us through repairing the problem so that her alarm would work. Without that follow through, my mother might have needed help and been unable to get it. I appreciate their attention.

When we subscribed for my mother-in-law (just turned 90 in Dec. 2011), she seemed relieved. My wife and I had been discussing this for some time so when we were with her in Dec. 2011, we did it. Mom was impressed the first time she had a power failure at her house. (She lives alone in her home.) Someone spoke to her on your device and advised her she needed a new battery. After some discussion, it was determined that she had a power failure and did not need a new battery after all. She was very impressed. My wife and I worry much less. We even tested the button all the way to her garage. It worked. (She still drives in the daytime only.) I think she feels much better with your alarm system.

I had just parked in the parking stall and was about to unlock the door when, from in the house, I heard a woman's voice calling for my husband "Mr. Jackson, are you all right?" It startled me but then I remembered that Lee, my husband, dropped something in the car and slid his hand between the seat and the door to fish it out unaware that he pressed the button on his wristband. By the time I opened the door, the phone rang. There was a very nice lady at the other end, who asked if everything was all right. I explained what had happened and apologized for the mishap. She was very understanding and said mishaps will occur and as long as everything was all right, she wished us a good night. I am comforted by the thought that during an emergency response when it is necessary for words and actions to be precise and calculated, there is a compassionate human element involved. Thank you.

While eating breakfast, I felt faint. My wife tells me that I passed out and she pressed the button for Bay Alarm because she didn't want to leave me as I was falling out of the chair. Bay Alarm responded immediately and they contacted EMS who arrived within five minutes. My pulse was 40 and they couldn't get a blood pressure. The next thing I knew I was in the ER of my local hospital. The next day, a pacemaker was inserted. Thanks to Bay Alarm, I am back home and doing fine. I use the wrist alarm and wear it every day. If my wife is out and I fall or can't reach the phone for any reason, I know to push the button and support will arrive immediately. Thanks.

Customer service contacted me to report a connection alert. I had to ensure console was connected to the wall and problem was corrected.

I was setting up our machine and accidentally pressed the emergency button. The call response center called back after looking up the phone number to make sure everything was okay. I was so impressed.

After getting my 94-year old mother to agree to a medical alert bracelet, I began to research the web for one that met my expectations. I found your company, saw that it was rated # 1, had been in business for 65 years and had a good product to offer. I forwarded the information to my son, who is a doctor, and he had three questions he wanted answered. I submitted those in an email and was promptly answered and my order was placed. We received the package in seven days and it was very easy to install and I have mailed in the phone numbers. So far, we are very pleased!

I purchased this unit for my elderly mother who fell about a month ago. She is so weak she couldn't get herself up off the floor. She pushed the button on the unit and the fire department and EMT with an ambulance arrived at her house within minutes. She was examined and didn't need to go to the hospital. Thank you so much for this unit. It is reasonably priced and works very effectively for a small country town as Condon.

From the very first phone call I made to inquire about your system to your website, through the ordering process and right up into the installation of the unit, I have been thrilled with your company! They have been honest, concise, professional and very attentive to the needs of my mom's safety. Everyone that I have talked to has been wonderful and understanding. We can't be with mom all the times, but we're so much better now that we have you looking out for her as well! Great job and thank you! They say that word of mouth is the best form of advertising. I've been recommending you to a lot of my friends in the same situation. Thanks again.

Our telephone modem is in our garage. If we were to install your base unit there, we would not be able to speak to your operators. Your tech rep, Pablo, worked with me on different options for quite awhile. He never seemed to rush me and was very patient and optimistic that we would find a solution. We finally did and our alarm works fine. I would hire Pablo for my company in a Las Vegas second! (Pablo, call me.) Just kidding thank you all.

Mother is 85 and still wants to live alone. For our peace of mind, we ordered the Bay Alarm Medical. All through the set up and testing, the Bay Alarm Medical operator was very friendly and helpful. Now, we all rest easier knowing that mother is just a push button away from getting help. Thank you!

My daughter unplugged the unit and they called to tell me that there was no power. Now, we have a sign on the plug so it doesn't happen again. I'm very thankful for the call.

After several months of deliberation on what service to purchase. I, with help from my siblings, decided on giving Bay Medical a try. Our 90-year old mother lives in a senior apartment complex and has been there over 10 years. When we talked to her about the idea, she was not at all excited although we knew this was something she needed and was long overdue. The day I hooked up the alarm and handed her the pendant to wear, I thought this might be a hard sell. My mom is very independent and believes she can take care of herself. When she pushed the button for the service test, and women came on the speaker and called my mom by name, she got this little grin on her face. I knew right then it was going to work. She was cool with it and a feeling of accomplishment and relief came over me. I'm thinking for the small price you pay to have a safety net in place when she is by herself is something you can't put a dollar figure on.

My mother-in-law has fallen and needed help several times, and with your help, the rescue crews have gotten there just shortly before I have gotten there. I only live about two blocks away. I sincerely appreciate the fact that your team is so good at what you do. It definitely has given me peace of mind knowing that if I am not available that she will get help as fast as she possibly can.

I am 88 and lived alone. It took me some time to familiarize myself with the instructions, which were really complete and easy to understand, but I wanted to be sure about everything before I began the process. When I did get everything working, your people were very friendly, patient and helpful in testing and explaining everything to me. I feel very confident with the button around my neck. I hope that I don't need it for anything other than peace of mind.

My mom was worried that no one from Bay Alarm Medical would respond if and when an emergency would come up, so just as she was cleaning the kitchen, she placed a book on top of the alarm machine and suddenly a voice was calling her asking her if she was okay. My mom was surprised and wondering where the voice came from, so she responded that she was all right and had placed a book on the machine by accident. So knowing that someone was quick to respond was a good feeling.

I purchased your services for my elderly mother so that I could have peace of mind when she was alone in her home. Several times she has inadvertently set off the alert button and your staff have responded promptly and with concern for her well being. When I have a question, the customer service personnel are friendly, knowledgeable and very professional. I know I've made the right choice for our family and wouldn't hesitate to recommend Bay Alarm to others needing the same services.

Mom suffered a minor stroke recently and spent time in rehab. I ordered a Bay Medical Alarm and it arrived shortly before she returned home. It took no time to set up and worked perfectly. Mom had to be relocated once again and the alarm had to be set up in another apartment. The system once again was easy to set up and the response to the several tests that I had to make was very fast and the responders were extremely polite and helpful.

I have only good things up to now.

We thought the units communicated through the wrist/necklace units and so could be used outside. We did not find out that all communications are only through the base unit. Therefore, my parents will not be "covered" when they go outside! There was no acknowledgement of the receipt of our "contract" giving the phone numbers that should be called. I had assumed that Bay Alarm Medical would call each contact to make sure the numbers were correct. I am very disappointed in the lack of communication!

I purchased Bay Alarm for my dad who recently suffered a stroke, seizure and has had quadruple bypass surgery all in less than a year. With Bay Alarm, he can live independently in his home and I can live with the peace of mind knowing he is okay.

My 87-year-old father slipped in the tub last week and fell so hard that he broke the spigot off. He had fallen once before and fractured his pelvis in four places. After the first fall, I installed Bay Alarm Medical and I am sure glad that I did. When he fell this time and couldn't get up, my 85-year-old mother just hit the emergency button, reported the problem and within 15 minutes, both the Fire Department and medics were there helping him up. In less than 30 minutes, he was in the emergency room. I feel very good about Bay Alarm Medical's service. Without their excellent service, it would have taken a lot longer getting the right people to the scene. What a great investment! I highly recommend Bay Alarm Medical.

I read several reviews for medical alert systems and saw that Bay Medical was highly regarded. I ordered the system for my mother and it arrived yesterday; I promptly put it together and hooked it up. The directions were clear and concise; upon testing the equipment (as recommended), an operator came on over the intercom speaker almost immediately, a very reassuring thing to know. The alert necklace is lightweight and unobtrusive. We are very pleased.

I got this alarm for my 89-year-old mother who lives alone. There have been a couple of times she has accidently set off the alarm, and there has been a quick response by the technician. It is good to know you can depend on the system,

I'm sleeping better now that I know my elderly mother is protected by Bay Alarm Medical.

Home Alarm System and Medical Alert for my mom - Very professional and courteous from start to finish. It was a pleasant experience, no hard sell tactics, etc. Only thing I wish was that I could have ordered both through the same people. Good job Bay Alarm!

I am very satisfied.

I have been happy knowing that I have ordered the alert system for my 92-year-old mother. She lives alone, and I think it is a good safety feature. The other day she told me she felt bad about having me pay for this thing (around her neck) when she never uses it. I told her that it is a good thing that she never uses it and we want it that way.

I contacted Bay Alarm Medical for my mother. She lives alone and is recovering from a broken femur from a fall. I wanted peace of mind that if she were to fall again, that she could get immediate help. I check with your competitors and chose Bay Alarm because of its three tier payment plan. While I didn't want to pay for a year because of my mother's age, I did like the fact that I could pay for three months and still get a discounted price. I also purchased the combination lock box for her front door. I like the fact that if need be, help can get into her house without knocking the door down. This is a good item to offer people along with the alert service.

I bought the alarm for my mother who is alone. Easy to set up. Operators put my mother at ease when they talk to her. She is not as afraid now since I live out of town.

Procurement and setup of alert system - Friendly customer service and prompt attention to special requests.

The whole experience has been wonderful. The installation was very easy to do. The customer care center was very helpful and courteous. I will definitely recommend this system to family members and friends.

Every time I have called to test the monitor, I have had very nice customer service. Everyone is patient and pleasant to talk to. I have not needed to use it on an emergency, but knowing it's there, it will always be one less thing I have to stress about.

This is for my mother who lives alone in NY. You have called to check on things when her electric was out for a few days. She's a little technically challenged so she often doesn't know which button to push, and when to do what to help herself.

I selected and purchased Personal Emergency Reporting equipment and was able to subscribe to the Bay Medical Alarm monitoring services for my mother. I contacted Bay Medical Alarm and they were able to provide monitoring service at a reasonable rate. They programmed the equipment and worked with me on properly maintaining the equipment. I am happy with the service.

My brothers and I decided it would be a good idea for our mother to have a medical alert device for her safety and our peace of mind when we couldn't be there. Bay Medical has provided that in an attractive, easy to use device. Although we hope she never needs to use it, we at least have some comfort that she will be cared for if there is an unfortunate emergency.

I purchased the Bay Alarm Medical alert system for my mother who lives alone. At first she didn't want to use it, but now she just loves it and at 84, it gives her a sense of safety and security she didn't realize she was lacking. One time during a recent power outage, she was contacted by one of the nice operators from Bay Alarm Medical over the speaker device in her living room, just to see if she was OK. At first, she was startled by a "strange voice" in the house, but then she realized it was Bay Alarm Medical instantly checking on her well being. She laughs about it now, but was very impressed with the responsiveness and dependability of her Bay Alarm Medical system.

Well, it took a while to convince my recently widowed Mom (80) that, while remaining in her own home was a wonderful option for her, the risk of having an unforeseen fall or other incapacitating event was too high without the 'safety net' of the remote alarm system. She's recently turned 81 and is the first one to praise the system, even though she hasn't been in a situation which necessitated its use, confirming how much safer she feels.

The ordering and installation processes were both very easy and the customer service representatives were very professional, and helpful. My mother is using the device and, believe it or not, three days after installing it, she almost needed to use it. Our family is very pleased and comforted in knowing that she has it.

The customer service through the entire purchase/set-up process was exceptional. I was extremely excited by the portability and ease of set-up. Thank you Bay Alarm!

I have been very pleased with the service from Bay Alarm so far - it gives me peace of mind to know that help for my mother is so readily available, if she needs it. The customer service reps are nice and friendly, and very helpful - overall, a good experience!

When we tested the system for my mother, the customer service was great. I feel better just knowing she is wearing it.

Fortunately, we have not had the occasion to use the system but it is comforting to know it is available for my wife when I am not at home.

I bought a new system which is the least expensive and covered both of us for the same low rate.

We had a different company for my mother. They were difficult to deal with and one could not get a customer service person online (and when you emailed you got an auto-response telling you to call). When they doubled their rates at renewal time (we pay annually), we were shocked so we started shopping. Our needs are fairly simple so we called/emailed/etc. Bay Alarm medical staff answered all of our questions on the phone and via email. They did this kindly and promptly. Enrollment was very easy and we are delighted with the very limited customer service needs we have had since. We check the alarm once a month and everyone is so prompt and friendly.

Bay Alarm worked as advertised. Easy to set up and install and quick response when testing.

After taking a great deal of time to research a medical alert company for my mother, I narrowed down my decision to Bay Alarm Medical after reading some great reviews. I knew that Bay Alarm would be my choice after speaking to Arezo, the awesome customer service rep. I did not feel like I was speaking to or trying to be persuaded by the usual sales pitch. She was personal and answered every question well. I had previously spoken to customer service representatives from two competitors and they made me delay my research by a few months due to their persistent impersonal sales pitch. Ugh! Looking forward to receiving continued exceptional service from this company as we are/they are truly off to a great start!

Alan was wonderful and very helpful. He is an asset to your company.

The power went out at my mother's house. This caused the unit to set off an alarm. Bay Alarm called my mother to make sure everything was okay. She was so pleased to know that they are watching out for her.

Bay Alarm was easy to install. The person on the line explaining the plan was able to answer all my questions. Payment was low cost. It is a big relief to know that my mom can contact someone for immediate help even if she is not by the phone.

Bay Alarm system is easy to order, came with good instructions and easy to install. Now, if only my mother would use it.

The system was difficult for me to set up at first but when I called to get assistance and test the system, the staff was extremely helpful, professional and courteous. I am a new customer and I am pleased with your service so far. Keep up the good work and thank you!

I have been with Bay Alarm's Life Alert System one year now and am very, very satisfied with it. In fact, I just recommended it to a friend of mine. I am a 77-year-young senior living alone who is now experiencing some health problems. Joining Bay Alarm's Life Alert System put my mind at ease and those of all of my three children. I am supposed to contact Bay Alarm once a month to let them know my system is still working fine, but have been lapse in doing so, so Bay Alarm contacted me! They are excellent and very professional and I truly appreciate their efforts and personal interest. Also, paying by the year makes my monthly bill about $20 a month. You cannot match that anywhere else.

I was looking for a reasonably priced life alert system for my mother. Several different companies were very expensive, but Bay Alarm was affordable and the service was wonderful. They made me and my mother feel very comfortable from the beginning to the end. Yes, we are still happy customers of the service and we plan to stay. So, thank you very much for making life that much easier for our family and for being there just when the time is right!

Thank goodness, we haven't had to use the system. But we are remodeling, and the power got turned off. I noticed the light flashing on the box but didn't think much about it. It was time for me to call in and check it, but very quickly, we got a special call from the service, checking to make sure everything was ok. Great service. It's worth every penny. Keep up the good work. Thanks again.

A power outage occurred in my area one morning; no lights, no phone service, no internet, and the Bay Alarm transmitter light was flashing, indicating that service was useless in this type of emergency. Within an extremely short time, my daughters were alerted by the Bay offices. I was also called on my cell phone to verify that there was indeed a power outage and I was safe. It was quite reassuring that Bay Alarm was "on top of the situation." Only one problem, I forget to take the pendant off my neck when I leave the house, and it seems to have unintentionally replaced my fashionable jewelry.

I passed out on Feb. 13, 2012. When I came around, I was still very groggy, but I remembered to push my alarm button. I could hear the voice on the machine, but couldn't go to it. The paramedics came about five minutes later. My pulse was 40/minute and they couldn't get a blood pressure. I passed out again while they were here. I was transported to the ER and the next day a pacemaker was inserted. I haven't passed out since. I do have A-fib and was put on a blood thinner. Heaven knows what would have happened to me if I didn't have Bay Alarm. Thanks.

My mother-in-law falls frequently and needed the safety net of someone to send her help whenever she would need it. It is a successful, comfortable, and affordable necklace for me to pay knowing she is safe in Caledonia, Ohio while I am here in Clayton, North Carolina.

I actually purchased this for my mother, Elizabeth. She was very against having a medical alarm but in January, she fell and she actually used it. Thanks very much!

In October 2011, I was having chest pains and used my Bay Area Alarm to call for help. While the firemen were still at my home, my youngest daughter Tina called from Huntington Beach, CA. I thought it was just a random call from her, but it was not. Bay Area Alarm had called her to let her know about me. They also called my other two daughters who live in Nevada and Oregon. I thought what wonderful service! If I call for help and then lose consciousness, I know that my family will be aware that I am having a problem. Thank you Bay Area Alarm.

My dad died earlier this year leaving my Mom alone after sixty one years of marriage. She was released from the hospital on the afternoon of January 18th and my Dad had died at 4:10 that morning; she didn't get the chance to say good bye. Her grief took over completely - she was weepy all the time, forgetful, confused and all the while losing weight and becoming weaker. I was scared for her. I was also left scrambling to take care of her, her finances, my business, the death announcement, thank you cards, the nursing home, the mortuary, death certificates, benefactor insurance coverage, life insurance policies, MediCal, plus everything that was happening in my own life as well.

When I was researching different companies for the life alert alarm system, Bay Alarm was the most informative and helpful. They answered all of my many questions and were very patient. My mom appears to be less stressed and more relaxed since she started wearing her bracelet. The only thing she wishes is to have it come in other colors. Upon installing and setting up, the operator was very helpful and patient as I ran through the process and had my mom talk, etc. The lock box was easy to set up and hang and it was included with the purchase. Thank you Bay Alarm and pray my mom to never have to use it.

The system was not properly connected to an outlet and Bay Alarm Medical contacted us to confirm and told us what to do to avoid interruption of monitoring. I appreciate their alertness to detail for the safety of my loved one.

We are elated to have a way for mom to call for help when needed. We are happy with the politeness of the staff with whom we have spoken. We are angry that the information that we sent with the original activation form was not added to the information database which resulted in the fire department being called instead of a family member three times which meant that they had to break the door to get into the house because they were not notified of the location of the spare key. We spent as much replacing doors and windows as we did on the service itself and that is not acceptable!

From the pre-purchase information I requested, to the ease of ordering, to the questions during set-up, the service we received from Bay Medical Alarm was professional and courteous. Top notch customer service!

My mother accidentally hits her alarm once in a while and the operator is very understanding and always considerate and concerned about her welfare and safety. I really appreciate the prompt response as I work during the day and am away from home.

I awoke one morning and went to use my cell phone and could not make any calls. I am vision-impaired so I cannot see my cell phone screen and did not know why it was not working. I cannot see the numbers on my landline phone either so I was unable to make any phone calls on that and was virtually out of touch completely. I pushed my Bay Alarm Medical Alert button on my bracelet and the operator was very helpful and called the list of emergency people I gave them and was able to alert my kids and neighbors of my situation and they came to my house and fixed my phone. I am very satisfied with Bay Alarm Medical Alert.

Two weeks after getting Bay Alarm Medical for my mother, she fell in the backyard while I was at work, landing face first on a cement patio. The operator that answered my mother's alarm was outstanding! He first reassured my very upset mother, called the paramedics, called my cell phone at work (as I had instructed), then called my backup contact. They were so courteous and calming. The paramedics were loading my mother into the ambulance when I got to my house. They gave me a rundown of my mother's injuries (I am a nurse) and the next plan of action. I followed the ambulance to the hospital. The EMT stayed with my mother at the hospital until I arrived and got her checked into the ER. They and the responding operator were so reassuring to me and my backup contact. I called back when we got home from the hospital (after x-rays, CT, stitches and staples to her head) and thanked them for their prompt, efficient work. Great service! Thank you so very much.

Every time I push the button, they are very helpful. One time, the power went out and I couldn't see in the house and I was getting sick and needed to take my morning medicine. I pushed the button and Bay Alarm sent an ambulance and they came in and had lights to get my medicine so I could take it and then later, I felt better.