Hertz Reviews

Had a Hertz car rental that a pill change light came on. Hertz online representative refused to change the car. Tasha at the New Orleans Airport went out of her way to get us a new vehicle. Thank you Tasha.

Yes — I’d add. UPDATE: IT IS NOW 9:15 PM AND WE ARE STILL SITTING IN THE DISABLED RENTAL CAR ON THE SIDE OF THE ROAD. We first contacted Hertz at approximately 11:00 AM today after our rental vehicle displayed a service warning and became immobilized in Kanab, Utah. It has now been MORE THAN TEN HOURS. During that time, we called Hertz repeatedly and spent approximately 4.5 HOURS on the phone and in chats with multiple representatives, explaining over and over that the vehicle was disabled, could not be driven, and that we were stranded and needed help. At one point, Hertz tried to tell us that WE would be responsible for paying for the tow. After that was finally sorted out, we were told a tow truck would arrive in approximately one hour. It didn’t.

Made a reservation on Sunday to pick up rental on Wednesday. Got a call from the Hertz location on Tuesday to inform me that my reservation has to be canceled because they have sold out and they are unsure why I was allowed to book on the website. Suggested I call other locations, called every location even the airport and there are no cars available. I’m stuck in St. Louis with a 2 and 4 year old. Then late Tuesday night I got a call about my family member passing away. I’m unable to do anything but sit here in tears. This not only caused me not being able to go home but I’m also missing my flight to Puerto on Saturday.

What a nightmare it has been trying to resolve the rental car from HERTZ with Booking.com. KEEP IN MIND that the auto rental company will charge additional fees which is NOT INCLUDED when you pay BOOKING.COM. It placed the per day auto cost higher than what I would have paid directly to HERTZ. THERE WERE SO MANY FAULTY EQUIPMENT FAILURES WITH THE KICKS BY NISSAN MODEL. The headlights were not staying on at night. NO TRUNK RELEASE on the key fob or by the drivers seat. The locking mechanism on the auto did not always work. APPLE CAR PLAY was not working for map utilization...KEPT GETTING error messages..

I checked in online to pick up a car at LAX and still had to wait over an hour for a two minute interaction to get a car assigned. I did not give it a second thought, but was not happy when I was charged for damages days after returning it. It was probably my fault since I did not check it before driving it off the lot; I did not cause damages. I've been renting cars several times a year for over 20 years and it's the first time this happened. I'd advise to inspect the car carefully before taking it.

Long line at check-in, 24 stations only manned 4, then one left.

This is the worst company I have ever dealt with in more than 50 years on this earth. Run, don’t walk, to any rental car agency other than Hertz. The quality control is downright awful and the customer service is absolutely abysmal. If you have an accident, Hertz will manipulate the images to make the damages look worse than they are and nickel and dime you for every penny with administrative fees, diminution of value, loss of use, etc., some of which isn’t justifiable or quantifiable. There were two very minor dings on my last ever rental with them caused by an accident out of my control. I contacted my insurance company and brought the car right into the local Hertz office.

Precheck in is a joke that is not funny. I am waiting with 12 people to get a car. Why did I reserve a car? I told the waiting was 30 minutes, I have been here 30 minutes, I am told it will be 30 minutes more. Why make a reservation? Why did I choose Hertz? Never again.

HORRIBLE SERVICE resulting in over $2300 in overage charges so far, even though the car was returned on time, and Hertz confirmed this. The local agent who received the car did not "close the account" which then autobills overage charges repeatedly. I have been calling customer service and repeatedly assured that this will be rectified within 24-48hrs, esclated to the highest priority. It has been 2 weeks! Yet they continue to autobill for another day's rental fee increasing the charge to my credit card further. Customer service is helpful on the phone, yet I continue to get autobilled every day even though they promise there will be nothing further charged to my credit card. Totally unacceptable - never rent with Hertz unless you want to lose thousands of dollars and spend hours on the phone daily!!

My recent experience with Hertz has been extremely frustrating. I rented a Chevy Tahoe from Hertz on Saturday, August 15, with a scheduled return date of Friday, August 21 at 10:00 AM. I returned the vehicle as scheduled. On **Saturday, August 22**, I received a text from Hertz stating that the rental was **"overdue."** I contacted Hertz chat support, explained that the vehicle had already been returned, and was told to wait 24–48 hours because the return may not have been processed yet. On **Sunday, August 23**, I received another overdue notification. I contacted support again and was again told to allow 24–48 hours for the return to process. Then, on **Monday, August 24 — the third consecutive day of overdue notifications — I received an "URGENT" message** stating that the rental was still overdue.

I will never rent from Hertz again unless they clean up their act or in this case the car I rented. I needed a car for a couple days because mine was in the shop. I went through my AAA membership for a discount. I chose a Hertz near me. I got a car but it was filthy inside and out and it stinks. I mean the inside is gross.

Absolutely ridiculous. Hertz is one of the greediest rental car companies I’ve ever dealt with. I forgot to fill up the gas before returning the car — my mistake — but they charged me $148.50. Then I used a toll road that cost about $10, and somehow that turned into a charge of $100. It feels like every additional charge gets multiplied by 10. I understand paying extra fees when necessary, but these amounts are completely unreasonable and feel like a blatant money grab. I honestly have nothing good to say about this experience. Never again.

Reserved a car at the Santa Rosa Airport 2 months prior to my trip. Go to the airport and there were no clean cars available. People had been waiting 2 hours to get a car. Ended up having to rent from another vendor at well over double the price. Why reserve a car if they are not going to be available. They know well in advance how many they are going to need. So much for being a gold customer.

Do not rent from Hertz at Shannon airport (owned by a company called Ryan's Investment s). They are running a windscreen scam on customers who rent with credit card insurance claiming damage the size of a pin head and charging for full replacement $2200 US (which they do not ever do). Our large party rented 4 cars. Two had to pay 20 dollars a day for Hertz insurance, the remaining 2 brought letters from their credit card company stating full coverage. Both cars with credit card coverage were assessed $2k for the same microscopic marks that no driver would have seen at the time of rental. They looked like specs of dirt or a bug mark that they circled. Hertz's own damage assessment was "very light". My last correspondence to them after they denied my appeal.

My experience at the Kansas City Airport Hertz location raises serious concerns about Hertz Management both at this location and at headquarters. They lack proper procedures. The first vehicle assigned to me had already been rented to another customer, who was sitting in the car. The second vehicle had a flat tire. The third vehicle had a dent. Before I accepted the third vehicle, a Hertz employee by chance noticed the damage, completed a damage report, and gave me a copy. I also took photographs of the dent before leaving the lot.

I went in for a reservation last week, The ** lady was very rude, stated I called you she acted as if I was a bother instead of trying to help upon that she was screaming across the office to the other young lady while she had another customer in her office, which she came out to apologize, whoever is managing that store needs to counsel the other representative, upon reading the other reviews, her name must be Sally, she was so condescending as if she owned the corporation, you will be losing a lot of business due to her horrific attitude, there was another sitting in the office to the right I saw she did not even step out her office, BAD BUSINESS. DO NOT RENT FROM PANAMA CITY LOCATION on 15th St.

I had a very disappointing experience with Hertz. The customer service was poor from start to finish, and the return process was handled carelessly. The return agent failed to properly check my vehicle back into the system, even though I returned it on time. Two days later, Hertz’s records still showed that I had the vehicle in my possession, causing unnecessary stress and inconvenience. A simple step during the return process could have prevented this entire situation. I expected much better from a company of this size. I hope Hertz improves its customer service and ensures employees properly complete vehicle returns to avoid putting other customers through the same experience.

Customer service is extremely rude and they will charge you for damage you did not cause. I have requested proof of damages not being present at the time of rental, proof of repairs being completed, and reminded them of their policy for damages being under their threshold of smaller than a credit card, yet they are still trying to bill me $400.

This is the only company in the airport that charges a holding fee, $200. Also, I went on the thruway. I only used $5.90 on thruway. They charged me that and a $13.99 convenience fee. They were rude at the desk. I will never rent from them again.

The whole point of a reservation is so they save a car for you so that one is available when you arrive. I've rented dozens of cars and I opted for Hertz this time because they're closer to where I live. Never again. The first time I thought was maybe a fluke because of the World Cup. Today I learned that they simply don't have enough cars ever and they make everyone wait for hours on end. Today I also said I didn't have time to wait and that I wanted to cancel. I was told "You're free to go", but they didn't cancel the reservation in their system so I'm being charged a "No show fee". I've read similar reviews now on Yelp. This company will use loopholes to steal your money. Do not support them.

Hertz Car Rental (San Juan Airport). I rented a vehicle from Hertz during my vacation and had a mixed experience. The car was **clean, efficient, and in excellent condition**. However, the **final pricing was not transparent**. My online reservation totaled **$285 for four days**, but when I picked up the vehicle at the airport, the final charge increased to **$577.02**. This unexpected price change was disappointing and felt misleading. The vehicle quality was good, but the lack of pricing clarity significantly impacted my overall experience.

1 Star — Beware of Unexpected Add-On Charges and Document the Vehicle Carefully. My experience with Hertz was extremely disappointing and costly. I strongly recommend choosing another rental company and reviewing the many similar consumer complaints posted online before renting from Hertz. My online rental agreement showed a total cost of approximately $495, including taxes. The only additional option I knowingly authorized was for Hertz to refill the gas tank when I returned the vehicle. However, Hertz treated my verbal agreement for the gas service as approval for numerous other optional charges that I did not knowingly request or agree to. Those charges added approximately $795 to the rental, bringing the total amount charged to my American Express card to $1,290.

Do not buy from Hertz. Worst rental company ever created. Terrible communication, customer service, management team is terrible on all departments. My car got picked up which I have no problem with but the issue is my personal belongings was in my car and nobody has a clue where my belongings are and it’s been 3 weeks. Don’t ever buy from here. Terrible service and they make you buy their insurance making it over 400 a week when clearly you got insurance already but they make you get theirs. I still haven’t got my belongings and it’s been 3 weeks!! Don’t buy here. Terrible who doesn’t put customers first, that should be your first priority!!!!

7/23/2026. I had the absolute worst experience today at the San Diego Airport with your gold member Plus service and manager. You've lost a customer because of it. I'm sure you're going to lose more after the experience I had today as well as several other customers. Whoever was working the Gold Plus Membership desk at 5pm time frame was the absolute worst customer service I have received in quite a while. I am out here to spend time with my elderly parents because they are declining in health rapidly. I And a gold member plus I was told to go look at the board to find out where my car assignment was Period. The board told me I needed to go see customer service. When I went there it was because I needed to put a credit card on file which I did, which happened to be my company credit card.

I was referred by Lincoln Pines to the Hertz location at Pines Ford to pick up a rental vehicle while my car was being serviced. I have used this Hertz location several times before. Each time, I paid the security deposit with my debit card and was told the funds would be released within 5–7 days, which is exactly what happened in the past. This time was completely different. After 7 days, I still had not received my money back. I contacted Hertz and was then told it would actually take 10 days. That was the first sign of poor communication, since this had never been the case before. I waited 10 days, still nothing.

I'm really disappointed in Hertz. My flight was canceled by the airline, and I called to modify my reservation. I was told that nothing could be done for me and that my only option is to cancel the reservation, and when I do, I get hit with a $200 cancellation fee. This is awful service and I will never be using this rental company in the future.

We've have been loyal customers of Hertz. The past couple of trips the car we reserved wasn't available. We needed a vehicle to carry 4 adults, an infant and assorted gear. We were offered a small compact car! What a joke. The customer service chat is AI and the phone customer service is a loop of menus and then just on hold for infinity. There always is a toll bill in the mail a few months after our rental. Funny - since there were no toll roads in the area where we drove. I'm trying to get my account deleted, but there is no option on the webpage nor human working Customer Service.

Avoid renting from this location! We returned our rental car after hours, on the lot, days before our contract's end date. Despite this, the location didn't process the return for nearly a week — then they claimed without any evidence that the vehicle was damaged while the vehicle was in our possession. There was no damage to the vehicle when it was returned to their lot. When we called to ask about a damage claim, we were verbally told there was no issue and that we'd receive written confirmation we weren't liable. That confirmation never came.

Hertz/Uber rideshare. On July 10, 2026, I returned my rental vehicle to Hertz, 5387 Butler National Dr, Orlando, FL, for routine maintenance. A Hertz employee at the counter checked me in, confirmed that my account was in good standing, stated that everything was okay, and authorized me to leave with the vehicle keys. At that time, and I was forced to take the Hertz car to Pep Boys for a check-up on my own time without compensation, Hertz also had already placed an $806 hold on my bank card as payment authorization for the rental.

Avoid this Hertz rental on Seven Oaks drive in Knoxville TN. They are LIARS and CHEATS and difficult to deal with. My wife rented a car for 10 days and they didn't honor the USAA 25% discount plus one free rental day. She had to make several trips back to their office to get several refunds for over charges. A month later we are still arguing for the refund for 25% discount and free rental day. They offered points for future rental from corporate..but we usually don't rent cars, this was an emergency for us.. Sure as Hell will never use Hertz EVER.!!!!!

Excess fuel charges. The Hertz rep said I needed to leave a 75$ deposit for possible incidentals. So I did. Then said I could return it full of gas or they would fill it up out of my deposit. I used a gallon of gas and returned the car. Hertz keeps the full 75$ deposit. In English "taking a sum out of a deposit" is very different than "we will take the whole deposit". Not nice in any discussion at that point. I offered to be right back with a full tank. NO DEAL, we take your deposit.

TLDR: the customer service was worse than stepping on Legos first thing on a Monday morning. 2 days after initially booking, we decided we would like to change the pick up location. The customer service representative that picked up the phone was pretty disrespectful the entire time. Not to be rude, English wasn’t her first language and she made sure to be sarcastic and churlish every time my wife asked her to repeat herself. Once she asked for a supervisor, their tone quickly changed and she was apologetic. She tried to prevent us from getting to the supervisor by waiving a fee. Which is ridiculous that they wanted to charge us $100 to change pickup location or just straight up cancel considering the event is over a month out. Somehow ALL the supervisors are in a meeting, of course. And after waiting on hold for 45 mins for a supervisor, they hung up. Hertz, this is definitely some pretty terrible behavior especially toward folks that have status with you.

A person who rented a car from them blew stop sign and hit me! Almost a month later no calls, two claim numbers and I drive around in damaged car! Called every possible phone number and no answer! Their claim line is overseas

My Hertz rental car just stopped running on an interstate highway in Arizona and they left me and a small child sitting waiting for more than 3.5 hours after the first person I spoke with told me they expedited the request because of the heat and child and I would receive help in 20 minutes. Now they have charged me $1,600 for "their" inconvenience. My child was getting sick without food and air conditioning. I called an Uber and took the key directly back to the rental car desk at the airport. I had to pay for the Uber to the airport, new airline tickets for 2 and an Uber to a different airport 2 hours away to get the child home. And they say I inconvenienced them!!!!

Less than 40% success rate these days when renting for business trips. Wish our company would allow different rental companies. Half tank of gas, leaking half a quart of oil a day and wouldn't exchange without me driving for an hour and a half while in a major city, extra late charges because they waited for four hours after opening to process returned car the evening before, no car available. Fun times had by all.

Worst experience ever! I believe Hertz is corrupt as I have had the same experience that so many reviews have complained about. Was told by at least four different reps that my rental was canceled to find out later that it was not. After two days of calling both local and corporate representatives I finally got a confirmation that my reservation was cancelled, but no confirmation of a refund which was to be a full refund If I had not continued to demand confirmation they would have left it as an open reservation and a no show as reservation was still active every time I checked after they said it was cancelled and $215 would be refunded.

I am absolutely furious with Hertz. I returned my rental car with a completely full tank of gas, yet they slapped a $75 "fuel charge" onto my final bill. This is an outright scam.When I tried to dispute it, they refused to accept my bank statement showing the gas purchase and demanded a physical paper receipt. They told me to email my receipt to verify@hertz.com to resolve the issue. I tried to do exactly what they asked, only for my email to bounce back immediately with a delivery failure notice stating: "The recipient's mailbox is full and can't accept messages now." Hertz is deliberately hiding behind broken email inboxes so they can steal $75 from customers and block them from disputing it. Their customer service is an absolute joke. If I could give them 0 stars, I would. Avoid this company at all costs!

I will never rent on Hertz again. The worst experience ever.

The Most Dishonest Company and Infuriating Experience. I made a reservation with Hertz on May 2, 2026, for a rental beginning June 16. For more than six weeks, Hertz was perfectly happy to hold my reservation and allow me to plan my trip around it. Then, at 6:30 PM on June 15—less than 24 hours before my arrival—they called to inform me that they would not be honoring the reservation. Not because of any force major but because they overbooked....Let that sink in.

I rented from Hertz at Orlando, Florida, airport, June 4, 2026, through June 7, 2026. My rental was supposed to cost $128.00. I received my final bill for $522.00, with being charged $400.00 for cleaning-smoking fee. I do not smoke and have never smoked all of my life. I have been trying to speak with a live agent via chat and telephone, starting at 11:30 am (6/8/2026) and continuing to 3:25 pm (6/8/2026). I'm still trying to speak with a live agent to dispute this $400.00 charge.