Wal-Mart.com

I ordered 2 computer desks from Wal-Mart. 1 of the desk's top had cracks all around, and 2 moldings were smashed. I called the store, and asked if I could just take the broken parts in, get a new box, and replace the broken parts, instead of bringing the whole box that weighed 100 pounds. I was told by the manager to come in, and it would be okay, so I didn't have to carry the whole 100 lb desk. I came in to the store, and there was nobody around. 1 guy passed by, and did not even ask if I needed help. Another lady came out of the door from the back, and asked if I needed help, and to press the card slider for help, which I did, but it was not working. I told the lady that it was not working, and she came and said "oh the register is still off", and still did not get any help from the back.

She turned around and started to chitchat, with another lady coming into the back door. She left, and the other lady left to the back door. Nobody came out to assist me with all these people knowing I needed help. Finally, after a long wait, someone came out of the backroom, and asked if I needed help. I told her that I had been waiting there. A guy just passed me by, and two ladies stood in front of me knowing I needed help, yet did not ask for help in the backroom. The lady at the cashier did not even apologize. I spoke to the Wal-Mart's customer service, and was told that I would have to bring the whole box to the store. I asked for the store manager, Eddie, I was told, and the cashier refused to tell me his last name.

I was told they were not allowed to tell customers their last name. Eddie came to see me, and appears annoyed that he was requested by the customer to see him. I told him the story why I was there, and that a manager I spoke to told me to bring the broken parts, and it would be okay to replace. Eddie said "no, we don't do that!" You can bring the whole box, and bring it into the store, and we'll give you a new box. I asked what was the different with my box, and the store box. All he had to do was open the box at the store, and make sure the parts I needed was there, and not cracked, and to send that box out, instead of me bringing a 100 lb box into the store. He said no, and told me rudely, "you should've read the manual, and the instructions were there. I'm not even sure if I could take your box".

He said we will know if I can take your box from the 1-800 number. I asked if they could call the 1-800 number. I have to make sure they could replace my box. He responded, " no, you do that when you go home! We don't do that for you!" I was appalled by his response to me. I told him, "this is how you treat your customer rudely. I have been a customer for many years, and never have seen this kind of behavior". He responded, "you want me to understand you, and just get you what you want without even considering my part. You only want what you want!" I was so upset and told him, I will just leave, and did not want to deal with him. It is unfortunate how Wal-Mart's staff act, and treat the customers. I go to Target too, and this is so far from Target's customer service; greetings with smile, willing to help, courteous, and they go out of their way to help a customer in need. I go to Wal-Mart, because it is closer to me, but if I were to choose, I would rather go to Target a few miles farther, so I don't have to deal with Wal-Mart's rude staff.

I have a tracfone that I have used for about a year now. When I tried to buy new cards online for my service, I get my order cancelled by Wal-Mart. Not me. And then they kept the money I used to order it for a few days without giving me what I ordered. Someone needs to do a better job here. Just saying.

My name is Cole ** and I am from New Albany Mississippi. On the morning of 01/24/2012, I called customer service and asked if WalMart cashed a finance companies check. I told the lady that I had a check that was $800-$1000 because I was unsure of the amount of the check at that point. The lady said "Sure sir we can do that for you, but we will charge $6.00." I told the lady, "Great, ill see you guys this afternoon." I rushed to the finance company before it closed to fill out the remaining paper work to get my load approved. The Check was made out to Jessica ** or William ** , Jessica being my Fiancee. I took that as either one of us could get it cashed since it said Jessica ** or William ** and not Jessica White and William **. And this is what my Finance company thought to. I went to customer service and asked the lady, whose name was Pharrah ** and was very rude to me, if i could get this cashed.

She then told me Jessica would have to be there too. I then asked why since the check was made out to Jessica or myself. She then called a very young lady, 18 or 19 years of age, over to ask if she was allowed to cash it and she then told me no we cannot. They told me the problem was Jessica's name was first on the check and they could not cash it without her being there even though the check was made out to Jessica ** or William **. At this time, I was a little upset but called my finance company and explained to them my situation. They were nice enough to stay open past closing for me to bring my check back and alter the check and placed my name first on the check. They then called WalMart in New Albany, where I had just left, and explained to them what they had done.

They could not write me a new check since it was past closing time and their computers were down. They explained to the lady over the customer service department, whose name was Judy, that they had altered the check and the manager of the finance company asked Ms. Judy what was the problem the first time I came to try and get it cashed. Again she told us that Jessica's name was first on the check. So She then explained the altering she had done to the check and asked her will Mr. ** have a problem cashing this check if he comes back up there. She then told us "No, not a problem just send him back and we will get it cashed for him." At this point my hopes were back up and I was happy again, especially since I am using the loan to get my fiancee and my 2 kids in our new home.

I went back to WalMart once again and find Ms. Judy and gave her the check. As soon as I handed it to her, she then looked at me and said, "this check has been altered." I then said "excuse me? " Again she repeated "this check has been altered." I looked at her an told her, "you just got off the phone with my finance company and they explained to you what they had done. You said I would not have a problem getting it cashed for me to come back up here." As I was talking to her she turned around and started walking away as if she had better things to do then to try and help me with my problem and was very rude to me when I acknowledged this.

At this point I asked to see her manager. She then called her on the telephone and turned to me with an attitude and said, "she said give her about 5 minutes and she will be up here." I then said "Ok thank you" and the reason it was taking her 5 minutes to get there was because she was standing around talking to some man, who did not work there or have anything to do with the store. A friend of hers I would guess.

She then came to me and asked "What seems to be your problem? " I then suggested to her maybe a "how may I help you" would have been a better way to approach me about the situation. I then explained my situation to her. She then told me that WalMart does not cash a finance companies check. At this point, I was very upset because I had been back and forth between WalMart and my finance company trying to get what I needed to get done to get my money for my house. I asked her "why did you tell me you would cash it for $6.00 then? "

She replied "I wasn't the one you talked to." But my finance company just had gotten off the phone with the lady over customer service (Judy) , who was standing close to us, and I said "but we talked to her" (Judy). I then asked to speak to the night manager's manager, and she then replied with, "I'm as high as you gone get tonight baby." Very Unprofessional with the position she has gotten. I asked for her name and she then refused to give it to me and told me to leave the store.

My problem with this is that your store told me twice that they would cash my check, and told my finance company once that they would cash the check. But when I had all of my stuff together to get the check cashed and after my third visit to the store, all of a sudden they don't cash a check from a finance company. Why couldn't they tell me that the morning I called? Why couldn't they tell me that the first time I came up there when they said the problem was Jessica's name was first? Why couldn't they tell my finance company that when they called to see if i would have another problem getting it cashed? The Night Management at the WalMart in New Albany Ms is very unprofessional and rude and handled this situation completely wrong in every way possible. I am very unhappy and do a great deal of business with you guys, but tonight has made me reconsider my options on local grocery stores and I will not be steeping foot back in your doors until this situation has been handle properly and the way it should of been handled from the start.

Like I said, the head manager at night refused to give me her name, but she was a fat woman that is the only was I can describe her. I wasted $15 dollars in gas going back and forth trying to get what your employees said I needed to have done in order to get my check cashed just to get the way I was treated tonight. I would like to have the gas I wasted paid for and the right steps taken to have good management in a good quality store. You will be hearing from me and my contact number is **.

On January 14, 2012 at approximately 1:00pm, I attempted to return Christmas merchandise and was told by managers Rodney and Zion that "seasonal" merchandise is non-returnable and that because the product was purchased at a different location, even if it weren't "seasonal" merchandise, I still would not be accepted to return at his store.

I respectfully requested to see where such a refusal is stated in the return policy. 20 minutes and 3 managers later, I was finally offered an apology and refund without explanation for my delay and treatment. The reason I feel victimized is because I wonder how many other loyal customers have been turned away on valid returns simply on the basis of a "verbal" decline by an associate. It seemed as if the entire staff did not know their own employer's policies, and I had to suffer for it?

If I purchase a pair of swimming shorts at the end of summertime, am I then not allowed to return them if the season changes? I feel that compensation will be the appropriate remedy in this matter. I think my loyalty to Wal-Mart can be considered priceless. Unfortunately, I cannot afford a lawyer to take this further for all the customers before me who can't be heard and were lied to without explanation. I do however plan on contacting the Better Business Bureau to ensure the training issues are addressed. Thank you for taking the time to read this. Although my experience can't be changed, as a loyal consumer, it can still be recovered.

On 12/19, I ordered a mother's ring for my wife for Christmas. When I selected the ring, it said that I wouldn't receive it for Christmas which was fine because I was ordering so late. However, I carefully selected a silver ring with genuine stones, entered in our daughters names and clicked and entered in my information. Right after I selected and got the confirmation, the screen showed a 14k gold ring and simulated stones! And it showed that the earliest we would receive it would be one month later! When I called about that, they said I could cancel and reorder. However, knowing that it was going to be a month to receive it already, I wasn't going to make my wife wait for her Christmas nearly until valentines! So, I decided to keep the order as is.

However, I am concerned that it is going to come incorrect in the names since the metal and stones are the wrong types. I have contacted them twice since it is now 1/13 and I still have not been charged for the item. The responses that I have gotten have ranged from "this is policy" to *** near " I don't care". Their website shows 1-2 business days for processing and then whatever shipping you choose for time for that. However, they told me that it is 20-35 days to process a "personalized" item. Why doesn't the site say that? Shouldn't it be a requirement to tell people that? I could be wrong. My wife and I purchased our wedding bands through them 10 years ago and those only took two weeks. Shouldn't this be the same?

On 01-06-12, I purchased online from Wal-Mart, an Even-Flo Journey Travel System for my granddaughter's baby shower, that she had listed on her Wal-Mart baby registry. I paid $139.86 online to Wal-Mart, and received an order confirmation, stating that my item was available in store number 3284 (which I chose because it was closest to me, and I had called them, and they said they did have the item), and ready for pickup on 01-06-12. I listed my daughter as alternate pickup. She went to Wal-Mart store No. 3284, to get the order for me, and was told that the order had been cancelled by their in-store dot com supervisor, Chris. I spoke with Chris on the phone and he said I should get a refund back into my bank account, in about 3 to 5 business days! He was sorry but they were out of the item. He also said that it was kinda deceptive the way things are done with Wal-Mart.com, because they state that items are in stock, when they are really not.

I also spoke with manager Airita in the Baby Items Sections, before purchasing this item, and she said she had one in stock, and that they go fast because she likes this item the best, and she pushes for them! I asked her to hold the item for me, because I was already online with Wal-Mart through the baby registry, and was paying for it right then, and would come and pick it up. I rechecked the baby registry, and it showed that the item had been purchased, so I asked my daughter to pick it up for me. I asked Chris, the dot com supervisor, why he didn't call me first, since he had my phone number and my daughter's phone number, before he cancelled the order, to at least give me the opportunity to choose, if I wanted to wait until the next Tuesday, (01-10-12, today), when they were to receive 4 more of these in their store.

All he could say was 'that's not their policy'. He was sorry that my money was tied up for days, that Wal-Mart had it, and I didn't have my product! I also spoke with Stacey, the supervisor over the department, and she was of no help, either. I do wonder how much money Wal-Mart gets in Interest on keeping customers' money for so long. In all fairness, the money should be immediately credited back to my bank account, if they can't produce the item that was paid for. I've been spending over $500 every month at Wal-Marts, but I am now finished with them. I do believe that they have deceitful business practices. They have my money, and I don't have a present yet for my granddaughter's baby shower.

I ordered gift cards totaling over $250.00 and cannot get Walmart.com to activate The Visa cards! Most of these were gifts and Walmart.com keeps giving me the runaround telling me they don't need to be activated, but I kept one and called the number on the back of the card and they tell me to go back to where they were purchased to activate!

This has caused a lot of stress and embarrassment trying to explain why my gift cards won't work to the recipients. Please help!

I paid $410.68 for 11 Vanilla Visa gift cards on 11/23/11 from Walmart.com. 10 were Christmas gifts. Activated by email per Wal-Mart instructions on 12/2/11. Only 7 were activated and I did not find out until 12/14/11 when I tried to use my card and it was declined. I have continuously contacted Walmart.com and Vanilla Visa about the situation. They activated 1 of the remaining 4 cards, leaving 3 cards not activated as of 1/2/2012. Someone has collected interest on these monies for two months. If it's a widespread problem (intentional), then it's a case of fraud. I did not have 3 gift cards for Christmas gifts and had to cover with cash that was set aside to pay a propane bill.

We ordered a $100 visa gift card to be delivered to our daughter for Christmas. It never showed and still has not. I had to speak to two different people and send to help emails and finally they say, "We will issue you a refund this is the 28th of Dec." Still waiting for refund.

I ordered a Canon Camera bundle online that listed 2 lenses with the bundle. I have screen shots showing both lenses listed. Walmart did not ship one of the lenses and admits that it was part of the order but is not willing to make restitution. I have emailed, phoned,and written formal complaints but have not been contacted This occurred in September and is still not being addressed. I want the lens, or its current purchase price so I can buy it.

Caution! Wal-Mart "Guarantees shipment by Christmas" but I was told by a supervisor at walmart.com that Wal-Mart guarantees shipment by Christmas to Fedex not to customer. I think they should put that on their website. This is fraud! Not only this, but they also send out emails saying your item has shipped when in fact it has not. I have proof, dated emails, etc. They will be hearing from my lawyer! I still have not received my in stock item and I ordered it December 9 with a guaranteed shipment of the 17-22nd. Apparently (per supervisor), your shipping date changes once it goes from warehouse to FedEx and is not told to the customer, for it is then FedEx problem. I hope this store goes under soon!

Ordered 2 tablets online one week before Christmas. Promised to be received by Christmas Eve. Items are still in the warehouse and not shipped. All I got was apologies and no promise to get my items before Christmas. They were rude and said I will have to wait until after Christmas to see if it will come. And if not, I can call them after Christmas and they will ship it to me. I paid for it when I ordered it not when I'm receiving it. Not ordering from Walmart.com ever again. I will file a complaint with the BBB.

Multiple issues! I ordered this producton Monday, 12/19/11, and receive confirmation # **. On my drive across town to pick this up, I receive an email that my order has been cancelled because this item is not available. Why confirm it as sold in the first place? On Tuesday, 12/20/11, I go online an order again. I receive confirmation **. I picked this up last night 12/21/11. The box looked damaged and had been re-taped together. I specifically asked if the item had been damaged and returned, and was told by the cashier that the product was new. I got home late last night and checked my email and noticed I have been given a $10 credit for this item with no explanation for the credit. This peaked my suspicion so I opened the box. The entire fire bowl is: 1) missing huge chunks of black paint with exposed metal; 2) has a dent larger than a grapefruit; 3) is beginning to rust around the rim.

Do you guys have a freaking clue? This is supposed to be a Christmas present! I cannot give a rusted, dented, piece of ** as a present! I do not want a $10 credit, I wanted a new, undamaged fire pit! I would have never left your store with this second hand junk had I known I was buying damaged goods. I have now made two trips to your store which has cost me time and money. Now, I will have to scramble at the last minute to find my son a Christmas present because this is not acceptable! I will have to waste more of my time and money returning this to Wal-Mart. This will be the third trip! I promise you whatever Christmas present I can find at the last minute will not be purchased from you!

In your effort to grab up every dollar you can into your greedy Wal-Mart world, you forgot about simple things like honesty, integrity and disclosure. How many of you are going to give your family members dented, rusted and damaged gifts for Christmas? How many other unsuspecting customers are unknowingly picking up broken gifts at your "convenient" site to store pick-up? What a joke. I am posting this complaint on multiple consumer complaint boards so hopefully I can prevent someone else from falling prey to your bait and switch trickery. I have taken multiple pictures of the "new" fire pit which I am uploading on several consumer advocacy sites as well .

What a joke. I want everyone to see what Christmas means to Wal-Mart. I would like to speak with a manager today re: this dishonest transaction. I want to know what rationale was made for this transaction and who though it would be okay to pass off a rusted piece of junk off to an unsuspecting customer for the holidays. Do not send me back a form letter unless your intention is to further fuel the fire.

I wanted this order before Christmas. I ordered this on 12/10/11. When I called Wal-Mart on 12/13/11 at 2:32 pm and spoke with Lucy, Wal-Mart should have cancelled my order as soon as I called them and refunded my money back because the package was still in Chino, California on 12/13/11. Wal-Mart said that the estimated delivery time of my package was on or before 12/21/11. When I tracked it on 12/13/11, the delivery date changed to 12/29/11. I called Wal-Mart on 12/14/11 and spoke to Stacy, I explained to her my situation and they should have canceled my order. I don't want it that late! I couldn't believe this.

Now, not only I won't get my daughter's Christmas gift on time to celebrate a joyous occasion, but I'm out of $466.66 to go out and get them a replacement gift. I don't have an extra $500 to spend on gifts. Thank you Wal-Mart for ruining Christmas to two wonderful daughters that well deserve a good Christmas this year due to the fact that both parents are unemployed and I am disabled with a spinal cord disease. If the delivery date changes to a later date because it's going to Hawaii, then this should be the responsibility of the company, not the consumer, to inform the consumer especially for Christmas time. Wal-Mart has to coordinate with FedEx Smartpost and get this delivery dates squared away before promising the consumer the estimated delivery date.

This is a direct reflection of the service and the people who represent this company. It seems to me that customer satisfaction and close attention to detail is not important and immaterial. I will not recommend Walmart.com to anyone and only want 100% of my refund back ASAP. I will relate my experience to other consumers when they inquire about Walmart.com. I'm a cery unhappy and very disappointed customer!

Ordered my children's Christmas on December 2, 2011 and found out yesterday that my two biggest items are missing. No associates at the care center or even corporate seemed to care to help me find my kids items I already paid for. I even talked to two different supervisors and they didn't seem concerned themselves. They blamed problem on FedEx and FedEx told me they haven't even received a request to pick the orders up. Absolutely ridiculous. I've been hung up on and spent from nine o' clock this morning to four on the phone trying to get some kind of help.

I spend tons of money in there weekly and especially around holidays. I will not step foot. I'm another and will drive 30 minutes away to K-mart so I don't have to deal with lack of concern or customer. Consequence is I don't have my items for my children and have to wait give days to get my money back? I think they should make this right and get the items to me since they were available when I ordered them.

I ordered a bike for ship to site and received an email the next day stating they were out of stock and to call the 1-800 number. I did call 3 times, 15 minutes per each call, just to get hung up on each time. When I call directly at opening time, they still have me on hold, never being able to get resolution. I went directly to the store and had help from a manager replacing the order to ship normally just to receive the same notice later after calling the stores and making sure it was in stock. Now of course the gift card I used is unavailable to me because it wad used for this product, which you don't have. I'd like to know what can be done about before Christmas comes and goes. Thanks in advance. I just called the 1-800 number again and againI got hung up on. Now this is just insane.

Our last complaint posted pertaining to the paper lamp and curtain rod purchased from Walmart was incomplete. Here is the end of it. Posted in consequence.

It has been 8 business days now and we haven't gotten our refund. We made several purchases that week, whereas it's the holidays and the only purchases still 'pending' on our Green Dot account summary is Walmart for the rod and the initial lamp. We aren't exactly the wealthiest of people. The money we spent was calculated within a strict budget, so we have pretty much been flat broke for almost 2 weeks now. If the items weren't in stock, why was it posted as available?

Also, why did they charge us without first seeing if the item was in stock? And last, why haven't we seen our money in technically 1 week and 4 days? Judging from the many similar complaints here, I can only assume that it is intentional. Almost like Walmart is borrowing money from us without our permission. Now the question is, has anyone received their refunds yet?

I ordered a play kitchen for my daughter on 11/25/2011 from Walmart.com to be shipped site to store. I would pick up the item at a Walmart store next door to where I worked. After getting all the emails confirming the order and that the order had shipped and billed to my checking account, I got an e-mail on 12/6 saying the item was lost or damaged and they were canceling the order and refunding my money (within 5 business days). I called the next morning to Walmart.com because I still wanted the item and the item was still in stock online and in many stores in the area. I spoke to many representatives and supervisors and managers, they all said the same thing.

No apologies for the mistake and the only thing I could do was to reorder the item online that was now $15.00 more. They would honor the original price, but I would have to have a hold for the full amount against my checking account until they could process a credit for the difference. So, I would have the original debit and the new debit against my account. This was not a credit card but a checking account. After letting them know that this was not acceptable, because I didn't want that much held from my checking account, they said sorry that's all they could do.

I did give alternatives that were acceptable to me, such as holding one in a store a half an hour from me and I would pick it up when the credit went through my account. They said no, that was not in their policy. They could not hold an item and they wouldn't be able to honor the price that I originally paid if I bought it at the store.

I spoke to many supervisors and managers, such as Lana, No. **; Jason; Tiffany No. **; Edward (who told me that he couldn't even talk to me about the order because my husband's name, same last name and address as myself, was on the debit card used for the order, funny he was the only one that said that); Milton, No. **, who said that he did not have a boss when I asked to speak to someone higher, he was the highest. I thought it was Mike Duke that is the CEO, not Milton Duke.

Also, Jim in South Florida. Also, Siedah and Jalisa who said they could not give out their ID nos. You would think that they would want to help and figure out a way to make it right since it was their mistake. I could not find one person who had a "can do" attitude or anyone willing to help. After working in retail for a major retailer like Walmart for 14 years as a Store Manager, I know that there are exceptions to every policy and managers are given the authority to make decisions to satisfy customers, especially when the store makes the error.

I will not ever shop at a Walmart store or at Walmart.com again in fear that if they make a mistake, they won't fix it. (Since I tried to get help from 1-800-Walmart, they said that they are only there for the stores and they cannot help with Walmart.com issues, no better customer service than Walmart.com)

I ordered an electric scooter for my daughter's Christmas gift on Nov. 17, 2011 and received a conformation that it would arrive at the store on Dec, 1, 2011. Well on Dec 2, I received an email that there was a delay in the delivery and that they could not give me another delivery date. I called customer service. They told me the item was out of stock! How was I able to get a tracking number and a location of the scooter? I called customer service for three days and still couldn't get any answers. I talked to reps and managers that told me nothing I wanted to hear!

One of the managers told me that his boss would call me within three business days. I'm still waiting on that call. The last day, I said, "** it and give me my money back." I paid with Paypal and one of the managers had the nerve to tell me that I would get a refund within 24-48 hours. Liar! It takes 7-10 days for a refund. I eventually had to order the scooter off of Ebay.

We ordered a paper floor lamp from Walmart.com. Initially we wanted two of the floor lamps, but only one was available. I even checked every single Walmart store in the city just to see if there was another one in stock, but alas there wasn't. So we settled on the one lamp. Later on, we decided to purchase a curtain rod, so we placed another order at Walmart.com that same night. Both were 'immediate store pickup', and we were expecting to pick them up after work the next day. Two hours after we placed our orders, they sent us an e-mail and text letting us know both orders were cancelled due to neither of them being in stock, and suggesting we purchase something else. So we ended up buying a different style lamp, and purchasing the curtain rod elsewhere, with money we wanted to save for the week, assuming we would get our money back and use that instead.

Sunnyside, Washington Walmart: The messages over the intercom were in Spanish. I couldn't find cookies cutters and asked two associates. Neither one spoke English. Was very discouraged by the state of the store, aisles spilling over, looked like a very disorganized flea market.

On November 27, 2011 I ordered an item from Walmart.com. The delivery they projected was between 11/30 and 12/6. On 12/8, after trying to contact customer service via email, I called the 800 number. I reached an operator named Bridgette. She listened to my complaint, consulted her supervisor, then told me that they put in a reorder with a rush delivery, and they would give me a $15 credit on my next order. The next day, I placed 2 more orders through Walmart.com. After placing the order, I called the 800 number again, as I was instructed by Bridgette to do, and explained to them about the credit.

The associate that I reached said okay, she would be right back, she had to confirm with her supervisor. After waiting a while, I was told that they couldn't give me the $15 on the one item because it only totaled $16.95. They could only give me $10. When I explained that I had another order that totaled $119, she told me to hold again. Then she comes back on and says that the supervisor said she can only do $10 because that's policy. I asked to speak to the supervisor. After a long wait, the supervisor, Kimberly, gets on the phone. She proceeds to tell me that it isn't policy to give $15. She can only give me $10. I asked to speak to her supervisor and was told there was no one higher than her there. She would only give me $10 off my purchase because she wouldn't jeopardize her job. She was only following policy.

I spent over an hour on the phone with these people and they didn't seem to care about the customer. If you promise a customer a certain amount off, then you should follow through. I contacted the main Wal-Mart customer complaint line. They took all the information and were following up. They said that they don't understand why I wasn't honored the amount they had told me, especially since it is documented on my account. They said it will take a few days. We shall see.

To make the long story short, I ordered from Walmart.com. They billed me twice of the same amounts, on the same day. They took $366.26 twice. And no mistake, these are both posted transactions on 12/2/2011. I've called their customer service department multiple times, which only resulted in 50% of calls that were "disconnected", and the reps tell me something different each time I call. I was refused to speak with, by a supervisor. They keep saying they cant help me. I already faxed over the proof, and was advised twice, it would take 72 hours. I called today, and now its longer up to five business days. My checking account is over drafted in the amount of $175.00, and I have no money until payday.

My handicapped son submitted online order for shipment to the store. Their rigid pickup rules prevented pickup by another family member. A little understanding for a handicapped person would have gone well and prevented ill feelings.

My concern is regarding the way the website allows you to purchase products when in reality the items are not in stock or available at the store. My funds have been held for almost a week and I need the refund immediately. The website should not have processed my card knowing the items are not available.

This has been a major inconvenience for me and will not be ordering from Walmart in the future. This has cost me $50 extra out of my pocket with my bank and paypal. I am very upset.

Hi, my name is Felicia ***. I wanted to order Supernatural: TheComplete Fifth season. The 1st time I visited Walmart.com cyber week. They, (Walmart) had it priced at approximately $40.00 so I didn't purchase it. The next day when I logged onto Walmart Cyber week sale, in the "previously viewed" area, they had it priced for $10 so I added it to my shopping cart but I didn't check out. I went back to Walmart site to check out today, 12-2-11, and the price was still listed as $10; however, as I started to check out the priced went from $10 to $37.

So I called the customer service direct line 1-800-xxx-xxxx. I spoke with Michelle and she stated that she could not allow me to get the DVDs for $10 so I asked her if there was anyone else I could speak to about this issue. She stated that there wasn't anyone whom I could speak with about this issue because she had spoken with her supervisor (I didn't get her supervisor's name). So I asked if I could speak with her supervisor's supervisor and I was connected with Sonya. I explained to her the same thing that I had previously explained to Michelle. She also told me that I wouldn't be allowed to purchase the DVD set for $10 and she goes on to say that this was a site error. I told her that I still should be allowed to purchase the set for $10. I did not cause the error, they did.

So, I asked Sonya if she had an operator number or a last name that I could get. She said there wasn't any operator number that I could get and she didn't give me her last name; however, she replied that she was the only Sonya in the Mississippi call center. I asked Sonya to speak with her supervisor and I was connected to Tornia. Tornia stated that even though it was $10 on the web site, she would be unable to let me have it at that price.

I was under the impression that if an item is priced at one thing and it was incorrectly priced, the consumer is suppose to be allowed to get the merchandise for that price. That particular set of DVD was priced $10 on Black Friday and I just don't understand why a company like Walmart who supposedly pride themselves on customer satisfaction won't honor their pricing especially since they placed the price at $10 after I had decided not to purchase it because it was too expensive at the price of approximately $40.

I purchased an iPod online this last night, 11/20/11, for in store pick up at Bayonne store. I checked the status of the order and it said I would be able to pick up by 10 am. At 10:15 Central Time, the item cancelled because of lack of stock. Item is not available. I originally paid with my PayPal balance, which is not a credit card nor a bank. I waited all day and they never refunded me my money. It is now 3:52 pm EST.

I called customer service they said it would take 3-5 days for me to receive my refund. Why do that when they cancelled because of lack of stock and the item not available? That does not seem legal for them to do that. The item was a birthday gift. That was all the money I had to buy my niece a birthday gift for her birthday party tonight. It placed undue hardship on me because now I have to try to borrow money to buy the gift while Wal-Mart enjoys my money for 3-5 days. It's not right!

I wasn't able to get out for Black Friday, so I decided to go online to order from Wal-Mart the 3 items that I wanted that totaled $178. We have a long established account with PayPal with 3 confirmed fund sources. One from a personal credit card, another, which we have never used, is from a PayPal card, and the last is from our personal sales acquired through eBay sales. So I get the approval through PayPal instantly with a "pending" status from Wal-Mart. I figured it was due to backlog and decided to give it another day or so.

When it did not change, I contacted Wal-Mart and received a notice saying they had cancelled my order due to security issues with PayPal. So I call PayPal who assures me that we are fully verified with excellent credit history and 3 available options for payment. They say Wal-Mart cancelled the order and has a history of doing so for no reason. So I made another call to Wal-Mart asking why they had not processed my order. A supervisor was supposed to "look into it" and call me back. I have yet to hear anything.

I placed a large early Christmas order 11/11/11. Several items were available immediately for local store pick up. The other 26 items were to be mailed to my home directly. Every item had a tracking number and all but one item showed up quickly and uneventfully. The one item that did not show up (despite having a tracking number). I contacted their email department and was given an automatic generated response with a telephone number which I called. Their 1-800 number is automated as well and didn't tell me anything that I didn't already know.

So I contacted their email department once again and was offered either a replacement item or a refund since they insist item was "lost in delivery." I opted for a replacement item since they do not carry this easel in any of our local stores. I received an email stating a replacement was being sent and to check my account for status updates. Then 6 minutes later, I received an email saying they were refunding my monies within 2 billing cycles. So I'm looking at 31-60 days before I get my monies back. Walmart.com also already owes me an additional credit for the items I picked up from site to store that I haven't seen to date. Needless to say, I will not be using their services again.

I entered the Walmart store to buy a few items and while shaking friendly hand shakes, this ex-associate of Walmart (Kung-Fu bragger and beggar) locked my hand into his grip and hit me in the head with a blow that sent me air bound. I was knocked out to the ground. Believe it or not when 911 arrived there was no store security personnel during the whole time of this incident.

They allowed the ex-associate to run away prior the police's arrival. However, the incident was captured on tape. I could not believe it. I warned Walmart and the police that if they did not stop the gang banging and violence from openly occurring at these stores, something bad was bound to happen. On November 3, 2011, a 74 year old David ** lay dead from a blow to the head after informing a drifter that he had no money to give. It's a shame that Walmart refused to stop this growing problem in LA prior to the death of this elderly man.

Two days ago, I went to walmart.com, placed an order and had it shipped to my local Walmart for pickup. I went back to walmart.com today and placed another order using my walmart.com account. I checked out and expected the order to be shipped to my local Walmart for pickup with the other order. When I finalized the order, I noticed that it was being shipped to a Walmart store that is not even in our area. I sent walmart.com an email about the problem and have not heard anything so I called their customer service department and was told that they could not change the order at all. That I would have to cancel the order, go back online and reorder and pay again. I was also told that it would be 7 to 10 days before I could get my refund on my PayPal account.

I was told by their customer service person that this happens all the time and they have no way to correct it. Nice way for Walmart to keep my money for 10 days. I can't believe they can't make a change on an order. What good is customer no service? It was obvious that the customer no service person had no idea what she was doing. She had to put me on hold about four times to check with someone and all she did was read from a script. She said that she canceled my order but could not provide a confirmation number and anything for me to have.

She said that I would have to check my account to see if the order was canceled. Now, I have to either take a chance that Walmart will refund my money or go ahead and reorder and hope that I don't have to fight with them to get my money back. This is not a good experience. I probably will not reorder from Walmart and purchase from another store. I can't believe they can't make changes to orders when the order was placed within the last two hours. Customer no service so buyers, beware if you purchase online.

Unbelievable! Several years ago, I ordered something of several hundred dollars at Walmart.com. I later got an email that the item was unavailable and the order canceled. So I bought elsewhere. When the item unexpectedly showed up a couple of months later, I refused delivery. But it took me several more months and many phone calls to get my money refunded.

A couple of years later, assuming it was a glitch in their system, I ordered something else of several hundred dollars from Wal-Mart and the same thing happened again only worse! This time, they sent me a special bill for shipping and warehouse storage fees because I refused the order! And, again, it took months to get my money back.

Here's the most unbelievable part: I did it again! Must be a glitch in my system! Never again! Ordered something and just got the email from Wal-Mart that it's unavailable and the order canceled. Here we go again!

My doctor ordered some medicine for me at Wal-Mart pharmacy for a 3-month supply. The pharmacist only gave me 1 box, I didn't say any thing at that time because I felt that they didn't have the 2 boxes but the same thing happened the following month, the next appointment with my doctor. I asked her if she had changed my order, she said she had not and phoned in another order, when I went to pick up my medicine I still got only one box. This time I told the cashier that I was supposed to have 3 boxes. She turned asked the pharmacists, all he did was shrug his shoulders and said to ask my doctor.

When I got to my car, I turned on my cell and I had a message from the pharmacists that just filled my medicine. He told me to take my prescriptions and take them back to city market, either today or tomorrow. (this happened on 10/21/2011) I didn't do it because I was moving to another town. When my new pharmacists called the rifle Wal-Mart, they told her they didn't have a customer by that name. I still have medicine with labels from this pharmacy that states other wise.

I was doing comparative shopping online looking for a 3D TV for a football game where I was having friends over. It was 10am on a Sunday and the game was at 8pm. When looking around, I found the Dynex on Wal-Mart for a great price! There nice little advertising says, "Buy it online and pick it up in store today." I thought what a great way to avoid dealing with having to go in, find a CS in electronics, wait for it to be brought out, etc.

I purchased it and it said ready by 6pm. Around 3pm, the wife wanted to get some things so we decided to go on to Wal-Mart and spent another $150, then went to the Subway shop in there and spent another $20. Right as we are finishing, I get a text saying Order Cancelled. I logged in and it said it was out of stock even though there were 3 sitting out. I called a manager who had me call site to store as they are separate.

Site to Store told me it was listed as out of stock so I needed to cancel and replace my order at another store. I said, "No problem, I will pick it up at another one 5 miles away," trying to work with them. She said, I would have to reorder it, they cannot change the location. I said that is hard to do with a large hold on my funds from trying to purchase the one they said I could pick up by 6. She said, "Sorry, you'll have to wait 3-5 days for the funds to drop off then." She said they have no way of reopening the ticket once it is cancelled. 3 supervisors later, I was still told the same thing.

So, here I am 3 days later. Watched 'part' of the game on a busted TV that I was replacing, have a hold on my funds, and still can't buy a replacement TV. Other than being a procrastinator, none of this is my fault. They should alert you when it is being cancelled and give you an option to switch to a different store rather than just cancel it and hold your money to keep you from getting one.

I will never shop at Wal-Mart again. Luckily, I have several other large stores like that to switch to. Very bad customer service.

Order Number ***: I have been waiting on the parts from box 2 of this order since September 15th 2011. It has now been 2 months. I was told over a month ago the box was on its way. I called today and the gentlemen told me the box was sold out. So now I have dining room chairs with no table, that I paid for. This is highly unacceptable. I expect to be reimbursed for the portion of the order I did not receive and/or sent the parts I paid for. Not to mention I ordered another item, a TV hutch from Walmart.com and it was "lost." After a month of me calling for a refund, I finally received it. Walmart.com, stay away from it!

I called 3 Wal-Mart stores in my area. Both San Leandro, CA stores and the Oakland, CA store. I asked to talk to a manager and one store clicked on me, while another didn't even know anything I was talking about. The last store had me on hold for about 10 min. I'm so fed up with Wal-Mart and their sucky customer service!

I purchased an item from our local Wal-Mart store. The next day, we were shopping at the Derby Wal-Mart and purchased the same item for four dollars less. When we returned to Wellington, we stopped in Wal-Mart to inquire about a refund for the difference. The store associate said, "I'm sorry, we don't do that here."

My daughter-in-law, Kristy **, bought weight watchers scales on line from Walmart.com. She gave them to me for my birthday. After I opened them, they worked for about 1 week. Then, the scales just stopped working. Naturally, I had thrown away the box. Wal-Mart in Thomson, GA, Harrison Rd. would do nothing about it. I told her it probably just needed new batteries. She wouldn't do anything about it though.

I purchased an item on Wal-Mart.com. The site indicated that the item was available for same day pick up at the store. My credit card was charged and then I got a message at 11 am stating that the item was no longer available because systems are not updated frequently. I purchased the item early morning and at 1:00pm the Wal-Mart.com still stated the item was still in stock. I contacted someone to see if I could just get it from a store that definitely had it available and I was told that the authorization on my account was cancelled and the money should be back in my account in about 5 days and that I would just have to place another order and be charged again. They should have frequently been updating their online site or not put any holds on the card until they are sure the store has the item available.

I recently purchased a 55" TV from Wal-Mart.com as a surprise for my husband. We had planned to host a college football game for some of our friends, which we would watch on the new TV. The TV arrived as promised on time through the Site-to-Store shipping method. We picked the TV, brought it home and unpacked it only to discover that the screen was damaged severely.

We called Wal-Mart.com immediately, and we were told to return the TV to the store for a refund, and then place a reorder online. We followed their instruction. We returned the TV, received the refund, and then when we tried to a place a new order, we discovered that the original TV was no longer available. This was strange because it was still available, but only in a packaged deal (TV with bonus surround sound system). Since we could not get the same TV, Wal-Mart told us that we would need to order another TV that was $50 more. But after some negotiation, they decided to match the price such that the cost would be the same as the original TV. And this time they were going to ship it directly to our home so that we could avoid any issue with it being damaged.

We received the second TV, which was shipped to our home. Later that night, when my husband returned home from work, we opened the box only to discover that again the screen was broken. We returned the TV again to Wal-Mart, received a refund, and called Wal-Mart.com again to reorder it online. After more negotiations they priced matched it again, and agreed to ship it to our home.

The third TV was delivered, and this time I asked the delivery person to let me check to see if it has damages before I accept the shipment. I opened the box and found that this time the entire upper left hand corner was broken off. This was very strange because it was covered by 4-5 pieces of Styrofoam, so it seems that the TV was placed in the box broken since the outside of the box was not damaged at all as well. I refused the shipment this time so that the shipping company would return it back to Wal-Mart. My husband was in the field (he is in the Army), and that's why I could not return this large item back to Wal-Mart by myself.

I immediately called Wal-Mart.com to tell them what happened, and expressed my frustration. Almost 4 weeks has passed and I still do not have the TV I have paid for, plus much time has been spent on returning the broken TVs. This time I was told by a Wal-Mart.com that I was no longer allowed to reorder this TV online with them, that they would no longer price match the original TV, and that they would no longer ship it to me at their expense, if I wanted a TV from them, the only thing I could do is to purchase one directly from a store. After over 2 hours on the phone, I was finally transferred to a supervisor (Elizabeth) that repeated what was told to me earlier by 2 different customer service people, and she also informed me that they would not give me a refund for the TV I refused shipment of. She told me to contact my bank and ask them to refuse the charges to Wal-Mart.com to get my refund.

I contacted my credit union immediately and asked them how I could reverse the charges and they (the resolution department) explained that because the money was already paid to Wal-Mart, the only way to get a refund is from Wal-Mart. Then I immediately contacted the shipping company that delivered the TV earlier in the day and told them that I had to get the TV back to be able to return it for a refund; otherwise I would not get my $820.00 back. The shipping company is located about 87 miles from my home, so I drove over 160 miles to get the TV back and took it Wal-Mart for a refund.

Now I have spent an extensive amount of time waiting for a product that I never received in working order (over 4.5 hours on the phone with Wal-Mart, gas money and time to go to the shipping company in another city) only to be told by Wal-Mart.com that I can no longer order a TV from them, like I did something wrong. All I wanted was a TV that was not damaged; I never expected to go through a horrible situation like that. I feel as if I am being discriminated against by not being allowed to place an order with Wal-Mart.com any longer. I feel as though this was a bait and switch. The TV was a good price, however, they were never able to provide one, and if I still want a TV from Wal-Mart I will end up paying over $200 more. This has caused endless and endless amount of stress in dealing with Wal-Mart over the last month, and I have done nothing wrong to have caused this to happen. I will never do business with them again.

What a lousy way to run a business! They cut back so many employees that you cannot find what you want on the shelves and have to wait 45 minutes or longer to check out. The new manager complains about children running loose in her store over the loud speaker, but does not call cashiers to stand until the lines are so long and every one is very angry. Where did she get her management skills? She stands in customer service and can view the cash registers but she won't assist by checking out customers herself. This store is going into a complete chaos.

I went to purchase a bike that I had seen Friday and it was no longer there. Looked around for help and when I couldn't find anyone I went to customer services. The lady there was very nice and called for someone to meet me at the bikes to help. As I approached the woman looked at me and asked if I was the one that needed help. I told her yes and that I had been there Friday and they had a Huffy Cranbrook Woman's bike that was Pink with green petal and rims for $79.00 and I wanted to know if they had any more in the back or if they would be getting any more like it in. She looked at me and said that she hadn't been there for four days, so she doesn't know what they had out there or what they sold.

Being on my lunch break, I told her that I would just call the manager later and see if there might be someone that had been there last Friday that could be of more help. I did not mean this in any form of a threat. Her response was, "Well, I'm the supervisor so there isn't anyone here that could help you and I don't even have a code number. But there are some in the out-door patio you can go look and see if there are any out there like that." She was not wearing a name tag or at least not on her shirt where it could be seen. I understand that she had been off for the past four days yet I feel that she could have offered to look in the back or found out if any more would be coming in with those colors. Instead, she made me feel that I was wasting her time.

Basically, I would just like to know who I should talk to about getting this bike. I did not see it on the Wal-mart web site and I really do want to buy this one. I would call my Wal-mart and ask for someone that had worked last Friday or at least is more familiar with the bikes that you carry but I'm afraid that I would just get the same rude woman. Any help on finding this bike would be much appreciated. Thank you and have a good day

One of the worst customer service experiences I have ever had. I ordered $400 worth of tires on line at Walmart.com. The email notification I received said that they were available at the Flanders, NJ store and it incorrectly listed the Tire/Lube hours as 10AM to 10PM. I arrived at the store at 9:45AM. The actual opening was at 7AM so there were about six customers ahead of me. I was told that it would now be 2-3PM before they could get my car in to mount the tires. The manager apologized and told me that they were badly understaffed. No kidding.

I was then sent from the Tire/Lube Department to the Jewelry Department to get a receipt for the tires I had paid for when I ordered. The clerk in Jewelry asked me if the tires were in the store. I told her that I assumed so, that's why the email was sent to me. She then tried to call to find out if the tires were actually received. There was no answer in Tire/Lube so we walked back. They now looked for and found my tires and the Jewelry clerk and I returned to Jewelry to actually print a receipt. Then, back to Tire/Lube who expected me to leave the car with them until they could get to it.

It's their policy--if you have no appointments, just leave your car until they get around to it. So, that would mean sitting there for four hours. I told them that was just unacceptable and I would be back at 2PM. I was going to order the tires for my SUV, but based on this circus, that is not likely. Don't make my mistake--ordering tires from Walmart in Flanders, NJ.

I purchased a printer online on 07 Sept 11 and I received a notice to pick it up on 09 Sept 11. The next day, we had a flood and was under a state of emergency. I saw on the news that the Walmart parking lot was flooded and the store was closed. On 09 Sept, I tried calling them but there was no answer. I began calling their customer service numbers they have listed online. They just kept transferring me back and forth. They do not do very well in an emergency situation. I spoke to a couple of supervisors and they were clueless.

As much as I love shopping at Walmart, the stress outweighs the shopping every time. It's as if they do not have common sense. People are looking for work and the people that has some of these positions need to be fired. They should let someone with experience and common sense step in. It's a shame that they do not have a problem taking your money. But when you have a problem, all of a sudden, they all become babbling idiots! I still have no idea as to what I should do or how or when I can get my item.

Hey folks. I normally don't have an issue with Walmart, but I would like the public to not get screwed and add billions more to one of the richest company in the world. If you purchase something from Walmart online, the tax you pay is connected to your address.

For me, I live on county lines, so my address is in a different county to the closest Walmart to me, which is five minutes away (I'm really on the line). So the tax I pay online is higher than the tax I would pay in the store. But if the item is sold online only, that's what you've got to pay.

Unfortunately, I carried back an online purchased item to the store (unopened/wrong design) and was given back all the item's price but the tax, as if it was purchased in the store with the lower tax rate. I'm showing the young lady my receipt. It clearly has a different tax but she was adamant that Walmart's policy is to refund only the tax that would be in the return's store county.

So the great almighty Walmart gets to keep whatever portion of sales tax of the other county and, as they don't have to pay the government since the item is still in stock, that money stays in Walmart's pockets. 1-2% difference in tax in stores that see between $900,000 - $1.2 million worth in returns is $12,000 max of unanswered dollars per store. Tally that to the number of Walmart stores worldwide and yes, folks, Walmart isn't only in America.

Check your receipts when making returns, as this may not be only online returns but any returns made in different counties.

The employees at our Walmart are nice. I did receive a form to go online and take a survey about Walmart and it says to rate the employee. I really liked her so I thought I would, not to mention the thought of winning an IPAD or gift card was exciting. When I get on the website, it makes me type in my information which is fine but, it turns out that they are just trying to sell me something else on my cell phone, which is awful.

I took the time out of my day to rate our Walmart and the employee. Buying something else that I don't even need, nor can I afford, is horrible. I just want them to be aware that it's something about Walmart that really put a sour taste in my mouth.

I am extremely dissatisfied with several experiences at walmart.com. Most recently, I placed an order for 2 books (Grave Secret and An Ice Cold Grave). Hours after placing my order, I received a shipping notification email informing me my purchases would arrive several days after the original estimated shipment date. Why bother giving an estimation if deadlines cannot be met? If this happens, offer a customer a shipping discount or refund.

I did eventually receive my order. Or did I? Inside the box I found packing paper and a slip. No books. How do you send a box with nothing in it? Do you have employees check the work of others? Where are the books now? Did a thieving worker make off with them?

So I called customer service, which was a pain. There was no number on the packing slip. I go to walmart.com. The only way to contact customer service through the site is by email. Eventually, I tried 1-800-WALMART (all on my own, no help from the site!). I have to go through several options to eventually get to an associate.

About the associate: she was polite enough. However, you can tell she was rigorously trained on what to do when customers do not receive items. Perhaps walmart.com should prevent the issues before irate people call. Immediately the employee asked if I would want them to re-ship the order (ha) or issue a refund. Of course I wanted a refund. She told me 2-5 days for me to see the funds. However, when I read the refund receipt (by email), it said 2 billing cycles (not days) until the credit is on the card.

I would like to buy these books ASAP through another store or website, however, I am low on funds. And since I won't receive my refund from Walmart for some time, well, I can just kiss that good-bye.

Not only have I dealt with this, but read about my experience from this past spring. I ordered a bulk order of 6 boxes of Sour Patch Kids candies for my sweetheart in May. I received Sweettarts. Sour Patch Kids box is yellow. Sweettart box is blue. I was nice about it. I sent an email to customer service about the mix-up. What do I find out? They do not accept returns on food products. Um, what?! It was only $7 or so, so just give me a refund. Disgusting. Walmart.com- you are disgusting.

Until Walmart recognizes that they inconvenience customers and do not try to actually help customers (free credits, coupons, replacement orders) , I will never order from them again!

I paid 2.98 x two and 5.98 x 1 for gift cards. I ordered them on 6-27-11 to be sent to my home. I still have not received them. Please help me with this problem.

The gift cards promotional were 2 cards for 50.00 and one card for 100.00. The cards were to be sent to me.

Do not use Wal-Mart online! I am writing this as my husband is speaking to the 5th person in a month to find out where our order is. We ordered a girl's bike for our daughter's birthday in June. We waited for twelve (12) days for shipment to arrive, and heard nothing. We called and were told that it was on its way. The next day, we were told via email that the bike will be delayed for a couple of days. After those days come and go (incidentally bypassing our daughter's birthday), we called again. We were told that the store would call us, and the bike that was sitting on the floor in the local Wal-Mart we could have for the same price. We were also told that the person from the store would call us back.

Five hours passed with no call. We called the online service again and got someone else on the phone, who stated that they had no idea why the other representative told us someone would call. They would never do that, nor could they give us a credit voucher, so we could just drive down the street, and get the bike from the store that was an extra $20! So, this person stated that the manufacturer was shipping a new set of bikes, and we should hear form them in 3-5 days. Now eight (8) days later, we called again; the person today said that there would never be a guarantee of 3-5 days, and the last supervisor should not have stated as such. I should mention that with every call, we took notes of names, dates and et cetera. On the service representative side, they have minimal to no notes on the amount of times we have conversed.

As of right now, the service center will not do anything, but give us our refund. They refused to give us a coupon to buy the bike that is incidentally still sitting in the store. They only stated that we can wait for it to be shipped to our house, where it will not be assembled, and then take to the store where they will charge us an assembling fee. Oh, they stated that the bike that is currently sitting in the store could very well be our bike that we ordered, but someone did not realize it in the store, and they set it out on display.

I consider us very patient people. Things get delayed, and things happen. However, when a service site has made these many errors, and allowed a consumer to speak with many different people without resolution, or really any real facts, the consumer should be compensated or at the very least, they have to make some kind of effort, and make a very bad customer service experience a better one. For your own sanity, do not work with this online service! I will continue to write about this, and even if only one person takes this complaint to heart and doesn't use their service, I will be satisfied. I would like to reiterate too that in no way was the Wal-Mart store to blame; they are two separate entities, and they should not be linked to such a poor excuse for an online service site.

On the 18th of July 2011, I shopped online for the first time at Walmart.com and completed this hideous task at 1:58 pm. According to the post on my bank account, I made a simple mistake of choosing site to store option for my purchase. As I just logged back on to see what my options, they were the only two options at the time that I can still recognize. When I got to the nearest designated, chosen Walmart to pick-up my Canon printer, I was informed that I had placed the order for my printer via ship to store option. The lady that assisted me was the third person to attempt to do so.

First, she had to call Walmart Hotline to find out what procedure to use since I was not entitled to pick up my merchandise which was already paid for before I even walked in the store to begin this ordeal. I consider this attempt number one. This lady bent over backwards to do everything she could think of to assist me with this problem.

Second, she walked me over to the electronics department to cancel this order via the in-store online web link. She entered in all the data including the order number and the screen acknowledged that the order had been canceled. This was done within two hours of me originally buying this merchandise online and was completed no later than 4:00pm. I ended up buying the printer without the printer cable and ink cartridge because it was already in the box with the printer. Walmart's website required that I buy each before I could proceed to check out online that saved me $16.21 by purchasing directly in store.

Third, later that same evening, I noticed an email from Walmart.com stating my order was to be filled and shipped to the store that I was at earlier with this problem. So I looked at the email and decided to call 800-966-6546 at 8:08pm and spent 11:22 minutes explaining to the Walmart Customer Service Representative that the order was supposed to have been canceled in the store and that I already had my merchandise, which I paid for separately. I had already canceled the order by using the in store online terminal. She then told me that she noted in the system that my order was to be canceled due to customer error or oversight. She informed me that it would take 24 to 48 hours for my bank account to be refunded the $50.17. I understood the time frame.

Forth, on Wednesday evening, July 20th, 2011, two days later, I received a second email from Walmart.com informing me that my order had been shipped. So I called 800-966-6546 a second time and spent 19:12 minutes rehashing this entire process from the beginning. And the lady could only apologize and state that my order had not been canceled and merely make excuses for Walmart.com's ineffectiveness. It wasn't the fault of the last Walmart customer service representative with whom I had spoken with on the phone. It certainly wasn't the in store Walmart personnel that I dealt with directly which caused this issue. This entire problem is by design of a poor IT system that Walmart Management at Walmart.com has chosen to use. There are no excuses for this many attempts for an order to be canceled and it was not done correctly.

I have been informed that I must wait until the order is received at the designated site store, which really is not the closest Walmart to my residence, then I may return it. Meanwhile, as I am unemployed, I have to wait for a multi billion dollar corporation sit on my $50.17 until all of their imposed hoops and jumps have been cleared before I can be refunded. Maybe that's how they became a multi billion dollar corporation. I sincerely expect to pay more for any online purchases in the future and spite Walmart by sending them receipts of any merchandise that Walmart routinely stocks in their inventory.

I placed an order on-line with Walmart on 06-03-11 and canceled it the same day. I received an e-mail on 6-4-11 from Walmart stating that they will try and cancel the order. However, on 6-7-11 I received an e-mail stating that the order was being shipped to me. I called the on-line services phone # 800-966-6546 and was advised by Natalie and did not receive much help with this situation.

I placed an order. A few hours later, I found out that my mother is allergic to metal and I tried canceling the order online following the steps they had posted online. Yet there was one thing missing, the cancel button they claimed to have on my order that is still in processing.

I tried calling the Walmart closest to me and they gave me a run-around. Then, I asked someone for customer service and they put me through to Eye Vision Center. That department put me through to Tire and Lube, so I called the 1-800-966-6546 number and I asked for a representative. I sat on the phone for over an hour and I am still waiting as I type this. They have also just now disconnected the call after over an hour of waiting. I called back and they disconnected me again. My time is being wasted on hold to cancel an order that could cause sever allergic reactions to my mother.

I keep getting these pop-ups to take a survey for Walmart. They are interfering with the stuff I do on my computer and I can't seem to get rid of this. Can you please do something about this? I do have pop-ups blocked. When I am listening to music, it just pop ups and interferes with the song I have playing. This is too annoying.

The decision was made! We need a cordless phone with one additional handset. Internet showed an At&T set for $39.00 and Wal-Mart in Hatfield had it in stock. Piece of cake. Wrong!

The first clerk we asked referred us to Dan. If it is not on display, they don't have it. I have the SUC number that I had gotten thirty minutes before and Dan finally gets it up on his screen, and it shows that it is in stock, but since it is not on display, the internet is probably wrong. We got Ryan, the manager, who with Dan goes to the back room to see but it's not there so they can order and we can check back in a couple of days. Ryan does not want us to leave the store unhappy. We leave with a phone that is a little more expensive, but the trip not a complete washout, although blood pressure elevated. Something is wrong there. The clerks should understand that having fun is okay but the customer, rather than being an inconvenience, is necessary.

So much for on-line shopping. It was just not a pleasant experience and think twice before Wal-Mart shopping again. My goodness, the store have been expanding for over a year.

I made an online purchase for my 5-year-old for Christmas on 12/12. According to my FedEx receipt, it arrived at the store on 12/15 and it was signed for. I went to the store on 12/21 and was told that I have to wait for an e-mail so I waited. I tried calling them and I was left on hold 20 minutes or more or the phone just rang out. I understand that it is the holidays and it is busy, but it is 12/30, almost 2011 and still no e-mail.

I recently purchased a package deal, Philips 7" DVD player (choose your color - purple), matching headphones, and bag off WalMart.com for a Christmas present. I received the headphones (wonderful purple color). 2 days later, I received the DVD player and bag. The DVD player was red. I called that night and waited on hold for 45 minutes (3 times, they said they are there till 10 pm), later hanging up in frustration. I called back the next morning to finally get through. They were sending a replacement DVD player next day shipping as soon as I signed an online form (inconvenient for someone who is not at a computer all the time), but I did so. One week before Christmas, I received the replacement DVD player. It was red again!

I called and called and did not get through. I then submitted an email to WalMart.com customer service. They responded "We are sorry but there is an apparent problem with our ordering system for this product. Please return it to your local Wal-Mart store for a refund. We will not be replacing it. Thank you." Are you kidding me? My child is going to be putting Santa on the naughty list if she doesn't get that DVD player. So, I of course called Wal-Mart and asked if I can return the item and get the plain black one (same thing, different color) at no additional costs.

Absolutely not! They told me I have to pay the additional $30. I thought long and hard, only thinking that returning the unmatching headphones would be the right decision. I went to Wal-Mart store to return the headphones. I was given a hard time for not returning them online. Whatever! A round of applause for the Wal-Mart Corporation and their ignorant customer service!

They posted a product (at discount) online for the holidays and told the millions that ordered it: "I'm sorry. You won't get the right color and/or the product because we can't figure out our stupid mistake in time." On another note, I ordered 2 other products from Wal-Mart that showed up with missing parts (screws, umbrella, etc.). I had to go to the store and pick up replacement parts. How frustrating! Wal-Mart is surely on my naughty list this year. I don't think I will be buying from them in a long time, and to believe, I spend a load of money with them. Now Target will be getting all my money! Thanks Wal-Mart.

I purchased an aero bed mattress for my son's apartment on 10/14/10 from Walmart online and had it shipped to him. Two weeks ago, it deflated because of a defective issue and I went and picked it up, brought it to a Walmart store for return. They said I had to deal with Walmart online. I went on the website and followed the prompts until they told me I was ineligible for a refund. I needed to speak with someone but there is no phone number for questions. I am out $96.64.

On December 1, 2010, I purchased a computer from Walmart.com with the advertised free shipping. I am in Japan with an APO address; however, their site allows for me to select my APO address from a drop down box. I received a confirmation of my order. The next day, I received an email from Walmart stating that my order had been cancelled due to non-availability of the product. When I checked, the item was listed as out of stock.

One phone call and several emails later (I have kept all of my emails), Walmart agreed to honor the price and free delivery of the product should it become available again (I have this email). And I accepted their offer of a $25 gift card due to my order being cancelled unilaterally. I accepted this only after I was able to make another purchase on another computer through Walmart.com.

To my dismay, the second order too, like the first one, was cancelled due to non-availability of stock. I have pleaded my case via email but to no avail. On the 14th of December, the computer I originally ordered became available once again, so I purchased this computer again. I received confirmation for my order. For most of the day on the 15th, the item was still in stock and it wasn't until late in the afternoon here in Japan, the item was out of stock.

Soon thereafter, I received an email stating that the Item I ordered was on backorder and my order would be cancelled within 10 days if it does not become available and shipped within 10 days. In my email, I have received a variety of different reasons why my order keeps getting cancelled; however, I suspect that it is due to my being here in Japan and having an APO address.

Ordered the DVD movie Midway from Wal-Mart online, expecting to receive the full original uncut movie. The movie I picked up at store 3395 in Grand Island, NE is the very cut up version that AMC shows on TV. Wal-Mart's advertising info. did not mention that the movie was a cut version piece of **!

I purchaed side open can opener with one handle. The can opener did not cut completely around can,. It eft sharp edge that cut fingers.

I have placed an order to buy a Singer sewing machine on Nov. 28, 2010 on the website of Walmart.com.br. For that order, I paid R$600 reais (US $300) on same day by credit card. On the website of Walmart, it is mentioned that they will deliver the product within 5 working days. But it is now November 1, 2010 and I didn't receive my product. So many email I have posted to atendimento@wal-mart.com.br, but they are not taking any necessary action for delivering my product. As a matter of fact, I have received three different dates to deliver the product to my house. The last was signed for today, therefore, I will not receive today as promised. I ask you to cancel this purchase order and give my money back. My product's order number is **. I would like to know if Walmart has any Quality Auditor to check this and many other complaints about undeliverable products in Brazil.

I purchased an e-machine on November 2009 for $399. November 2010, exactly one year, the computer started freezing up when left unoccupied. I started getting messages that the computer needed to be rebooted and to install the original disk. No disc came with computer. I contacted e-machine support only to be told my warranty was out and it would cost me $199 for support. What the heck! Another message I got was: "Status OxO0000e9 unexpected I/O error has occurred." I have no Idea what this means.

After continuing to turn the computer off and on, I was able to pull up the internet explorer. It is very disheartening to know that I and so many others have been taken for a ride with this dishonest company. I am not sure who I can contact about this shady company but I do know how to get on Facebook and make the public aware not to buy this piece of junk.

I just think you should know about our experience with Mr. Coffee. My grandson bought one for his mother. It's probably less than 2 years old. He was about 18 and was so proud of his purchase. She's the only one that used it, and a few months ago, it just quit. I'm sure it's less than 2 years old. I don't expect you to do anything about it, but I still thought you should know. We cleaned it with white vinegar. It doesn't seem clogged, but she feels bad because her son bought it for her. I'm not really sure where he purchased it, but since you required this, I put Wal-Mart.

I purchased my 47 inch TV at Walmart on February of 2008 and this is November of 2010, it is torn up as I speak.

This TV is junk and I will never purchase another Phillips TV. I think these people spending this kind of money on a TV and it lasted two years, should get a new TV replaced by the company. My TV was $1,650.00 and that's too much to spend on a TV for it to last two years!

I went online to check turkey prices. To my amazement, they were special for 40 cents per pound! So I immediately went to Wal-Mart, of course, they did not even know what I was talking about, so I had to but a Turkey for 69 cents a pound. This is awful to advertise fraudulent prices just to bring in business.

I was floored that a corporation the size of this store would lie about prices on the internet, this was a walmart.com page stating turkeys for 40 cents a pound if you missed last week they were extending it another week. I asked at Wal-Mart and they said they never had turkeys for that price and as far as they knew never would, this coming from the meat dept. How sad and upsetting. If this is the way you do business I will go elsewhere. Thank you for your time and consideration on this matter. By the way, I ended up buying the biggest turkey you had, still how awful one must give fraudulent information just to draw in consumers.

Wal-Mart changed their own brand of diapers "Parents Choice". They made them thinner, a little longer, but not as absorbent. They do not hold the same amount of moisture. They are so much thinner that the same size (size 4), count in a box (82), fit into a much smaller box. They are very disappointing. The quality has gone down considerably. You have to use more of them, so you are spending more money.

This isn't something anyone at a store did but this is the corporation. When I went online to take the survey, it tells me they tested a PIN number to my cell phone. I do not have texting therefore I could not continue with the survey. I feel this is most unfair. Thank you for addressing this concern.

I too, purchased the Polaroid HDTV w/DVD from Walmart. The first one I bought (along with a service plan) had to be replaced about 4 months later. The picture went out, which is also what happened with the replacement. The picture would go out and come back on then eventually it just went completely out. Of course I was given the "unfortunate" information that my service plan had expired, they use the initial date of the first purchase.

I purchased online tires. Walmart.com order. General grabber HTS light truck and SUV tire 4. Should arrive for pickup between Tuesday, 11/23/10, and Thursday, 12/02/10. Subtotal: $412.00. State environmental tax: $10.00. Tax: $33.76. Total: $455.7. Paid in full 10 minutes later. Unfortunately, for some reason the PO is not showing the tire's size: 235-70R-16.

To be sure that proper size will be sent, I twice contacted Wal-Mart Help Department. However, I can not get a clear answer as to what will happen. I requested phone number for representative. Again, nothing happened. I am very disappointed with service provided by your company. I spent too much time to get detailed confirmation for my order. I still don't have it. I'm very disappointed. Please contact me with a real answer. Thank you.

I was watching a DVD and it just went black. The sound went off and I can't get the DVD out of the stupid thing.

My Sanyo 42'' TV suddenly went dark one day and doesn't stay on for more then a few seconds. It was $800 down the drain.

I purchased a RCA HSTV model l26wd21, from Wal-Mart approx. on 07/09, and it continues to click and not turn on sometimes. I paid almost $400, for the POS.

After hearing Wal-Mart's ads about check cashing on the radio WLW at 7:00 am and it being late on Friday night, I went to the west side Cincinnati Wal-Mart. They were cashing checks for our friends from south of the border, to then send south, through their money transfer machine. And they were cashing the government checks for the little old ladies then the "greeters" were steering them into the store. But one person in front of me had their paycheck denied and then I had mine denied. After me were 2 others with their paychecks denied. I went down the street and had it cashed at another check cashing place to see if there was a problem, there was not.

I just went through a divorce a few years back and my credit rating suffered. But I was cashing a paycheck, not getting a loan. There is something up with this company. Don't shop anywhere that uses Certegy as a check approved.

I worked at Walmart for 7 years. When you attend orientation you are told that Walmart will fired you if you eat one jelly bean off the floor or a grape that falls on the floor (this is considered stealing). Yet, Walmart is one of the biggest free loader (in my opinion) of tax payers money. They pay such low wages and do not give employees enough hours to survive on that. It requires the tax payers to give the employees the benefits that this big rich company should be forced to provide. So many of Walmart employees are on wic, food stamps, medicaid, their children qualify for free/reduced lunches at school, subsidized housing and earned income tax credit.

so forth). This company benefits from tax payers money also, by their customer base receiving wic and food stamps. I prefer Costco. Last time I checked, they take pride in giving a great benefit package (unlike Walmart).

I'm an employee of Wal-Mart and I was transferred to the Wal-Mart on Manhattan. I worked a week and three days and then for the week of October 23, 2010 to October 29, 2010. I'm not on the schedule at all. I called the store several times and no manager has returned my phone call. I'm very upset because I thought transferring was going to be a good thing, but its not. I really need some help because I feel I should be paid for the week because I didn't request off for this week. Please help. I'm not getting paid of the week, which means bills won't be paid.

I'm an employee of Walmart and I was transferred to the Walmart on Manhattan. I worked a week and three days and then for the week of Oct. 23, 2010 - Oct. 29 2010, I'm not on the schedule at all. I called the store several times and no manager has returned my phone call. I'm very upset because I thought transferring was going to be a good thing but it's not. I really need some help because I feel I should be paid for the week because I didn't request off for this week. Please help.

I am not complaining about WalMart. For the 4th attempt, I want to have GE know what a terrible telephone set we bought a few months ago but left it in Florida for 6 months of non use. Now that we are back in Florida, we find that the set has not improved a bit. It is a bummer. "Digital Messaging System" not only has very difficult set-up directions, but is useless! No one can hear us when we make calls and we cannot hear incoming calls no matter how high we set the volume.

We have to keep an old-fashioned princess-style phone nearby so we are still in touch with others. We bought this particular set because we needed the answering machine; we can only hear recordings if we put our ears on the receiver box. We bought this product because we have had multiple larger GE appliances which have served us well. We must have another answering system, but can we trust GE now? We don't want to lose more money.

My friend is an employee there. I hear horror stories of how they treat their workers. If someone doesn't do their job, it falls back to another person, most specifically the fitting room and clothing. If one clothing associate doesn't do their job, it's fitting room associates' responsibility. Fitting room associates have to open rooms, do returns, and answer phones. If the apparel associates do not get their jobs done, the fitting room associate gets verbally assaulted by a supervisor (on the floor might I add). It's killing my friend's self esteem.

I have two sheets tent sets 1 Disney Princess/fairy tales and 1 Cars. Both of them lasted maybe one week. The plastic sticks bent very easily and may have to discard the whole thing. What a waste of money. Now, I would like you to send me two sets of sticks for both of them and include all the elastic strings to hold together. Thank you.

Walmart is selling a toy that resembles a racially motivated character from early 1900's called Coon. This product is a skateboard character named JJ from the Wild Grinders toy line made by Rob Dyrdek. This toy is totally offensive to the African American culture as a whole. I demand that this product be pulled from the shelves immediately. The Rainbow Push Coalition has been notified of this racial offense as well. I have pictures of the product if needed.

Walmart is selling a toy that resembles a racially motivated character from early 1900's called Coon. This product is a skateboard character named JJ from the Wild Grinders toy line made by Rob **. This toy is totally offensive to the African American culture as a whole. I demand that this product is pulled from the shelves immediately. The Rainbow Push Coalition has been notified of this racial offense as well. I have pictures of the product if needed. This has upset my children and my entire family. I am willing to go as far as possible to see that this item is pulled from the shelves.

The coffee made from this coffee maker (Model No. 169164, UPC 681131691642) does not stay hot very long.

I bought a GE food processor at Wal-Mart several months ago, long enough for it to be off the usual 3 month warranty with Wal-Mart and it quit on me. It sucks worse than any processor I have ever had; I will never buy any GE product again, ever. I'm stuck with a piece of junk I have to take to the trash can, because it won't even turn on now. The light comes on but it only makes a faint click when you try in any way to get it to actually work. I don't need this kind of poorly made junk in my life. I am going back to the 100 year old food grinder that was my flipping grandmothers that you have to clamp onto the edge of a work surface. If things come out a bit chunky, so be it. I have had it with trash from____ (insert foreign country here) that is engineered to crash as soon as the darned warranty is up on the thing.

I went to a web site and was notified that I was the one millionth person to visit this web site and was informed that I had won a $1,000 gift card from Wal-Mart. I then spent the next thirty minutes my entering my information on several things that I did not want before I got to the end. At the end, I was shown several things that I could purchase. I was instructed to purchase two things before I could receive my gift card. I did not purchase anything as my thinking would be that if I did it, it would cease to be something that I had won outright.

On June 18, 2007, we purchased an RCA 42" LCD TV. We also purchased the extended warranty, good until June 18, 2010. We had the TV for three months, and the TV went black, so we called RCA, and of course, we got the run around. Finally we called the number on our receipt for the Wal-Mart extended warranty. They told us that we had to call the RCA company. So we did, this time they gave us a case number to use, just in case we needed to get in touch with them. First they tried to troubleshoot the problem. When that didn't work they said that we needed to take it to get it repaired. So they gave us the number of Pro TV and Audio in Elkins WV.

When the guy came to our house to pick it up he found out that it was an RCA TV, and that we had purchased it from Wal-Mart. He didn't have anything good to say about RCA, except that they are of poor quality, and high price. He told me he knew what was wrong before he looked at it. He said it was the motherboard that makes the TV work, more or less,the brains. Our journey begins with the piece we need to fix the TV.

First, we are told that the motherboard is out of stock. Then, that it's on back order. And finally, that the motherboard for this model TV was no longer available, and that we were out of luck. I couldn't believe that a company as big as RCA, and the reputation that that company used to have, couldn't or wouldn't fix our TV. So you probably can imagine how ticked off I was, when I was told this bit of news. What I didn't tell you is, how long we had to wait for that motherboard, that we never got. First it was forty-five days then about another month. So, total time waiting for nothing was three months.

We called RCA, and was given the runaround again, until we told that we were going to get a lawyer, and let him take care of the matter. We were told that they were going to replace ours with a different model, similar to the one we had.On March 6,2008, we received our new TV. Everything was going well. We moved from Elkins ,WV to Lenoir, NC. The TV worked fine, until one day we were watching it, and turned it off to go outside, came back in, turned it on, and all we got was a black screen, but the sound was good.

This happened on the first of June, 2010. The new motherboard was installed on July 14, 2010. Guess what? In less than a month, the exact same thing has happened again! I called, but RCA said, "sorry, but your warranty ran out on June 18,2010". This motherboard lasted less than a month. That tells you what is the quality of the parts they manufacture. It is a shame that hard working people like us get scammed all the time, and the state and the federal government turn a blind eye to all the corruption, that the company have at our expense. Maybe we need to elect people who are going to get into office, and do the jobs that they are supposed to do.

I am fed up with these companies walking allover the small people like us, and saying it's okay. It's not! We need to take a stand together, and fight for our rights, and hard earned money. Lets take on RCA, and get what we are entitled to instead of lining their pockets. I'm willing, are you?

We are without a TV because we cannot afford to go pay another $1,125.88 on a TV. This situation has caused us a lot of stress. I think this is unnecessary stress, if we can find someone that is willing to help all the consumers affected, or should I say ripped off, by RCA ,or whatever they call themselves these days. So, we are without a TV just like many other. Please help all of the consumers who have been wronged by RCA like us. We can't all be wrong, with all the same problems can we?

I tried to enter the online survey that was on my receipt but it denied me because I bought drinks and there was nowhere to check when it said what I did buy.

I placed a preorder of Ironman 2, Blu-ray with Walmart.com for $15. Then a day later, I received an e-mail stating that my order was canceled due to availability issue. However, Walmart.com continues to sell the item, but at a higher price of $24.96. It was clearly not an availability issue and blatantly lied to their customers in a classic bait and switch. Called customer support only to get a "tough luck" reply and stated that I can reorder if I still wanted it, but at the current listed price of $24.96. It has obviously wasted my time to set up an account with walmart.com and go through their ordering process. Gave them all my personal information including credit card number only to get nothing in return.

We purchased an upgrade cell phone from Walmart.com (did not realize at the time it was actually through letstalk.com) on 12-29-2009. We received the phones and they came programmed with the wrong numbers. We contacted our cell service provider and they helped us reprogram the phones.

On 7-15-2010, I received an email from letstalk.com that we had been charged an early termination fee of $250/phone. When I explained the situation they claimed there was nothing they could do. They charged this fee without knowing the disconnect date, and 180 days had passed, which they are not allowed to charge after that time.

When $500 was taken from our account, it took the account negative and we incurred additional bank fees until we could get more money in there.

We've bought a Skywalker 15' trampoline with enclosure combo online at walmart.com for our grandson's birthday at the advertised price of $174.00. Two weeks later we received an e-mail that it arrived to the store. Next day we came to the store to pick it up. The manager and the staff were looking for the trampoline for more than 1 hour and found only one box 2 of 2. There was no box 1 of 2. The manager told us that everything must be in the box. When we unpacked the box at home we found out that only half of the trampoline was in the box: safety net, several curved tubes, 9 foam sleeves, 4 straight tubes, jump mat and some hardware. It was not enough to assemble the trampoline.

We went to the store again but there was no other box 1 of 2 in storage. The manager called customer service representative and explained the situation. The answer was that we had to buy box 1 of 2. But it is impossible to buy it online or in store because they don't sell box 1. We had to go back home, to pack all the parts and bring the box back to the store.

Altogether we spent 3.5 hours to get nothing plus 2 weeks waiting for shipping to the store from site. When we placed an order it was written Skywalker 15' trampoline with enclosure combo, price $174.00. It was not mentioned that we have to buy something else. Walmart.com is selling 1/2 trampoline and now ask to pay more for another half. As a result our grandson did not receive his present for his 7th birthday. We spent so much time and energy to find out the truth. The worth thing; a small child did not receive the present for his birthday.

The Gift Card and website imply that one can speak with a customer service representative if there is a problem that cannot be resolved online or by FAQ's. This is totally false. Calling 866 gives you a closed loop automated phone system with no access whatsoever to a human being that can actually help with a problem that is not addressed on the website. Frustration, lost time, inability to get issue resolved and out of pocket payment for unresolved issue with Gift Card.

Walmart had an online ad for a Canon 70-300mm lens priced at $196.00. I cross-referenced that item with Best Buy who was selling the same exact, (even the model numbers were the same) item for a little over $600.00. I decided to purchase the item from Walmart.com instead of Best Buy.

When the item arrived by UPS, on the invoice it says Canon EF 70-300mm IS USM telephoto zoom lens. The actual item that was received was the Canon EF 75-300mm which is a completely different lens. I told them I want to return the lens and get my money back. They received the lens on July 15 at 10:04am, they should have started the refund process but they did nothing. I called on July 20, 2010 to find out why my refund did not happen and all I got was one apology after another.

So I feel as if I didn't call to find out where my refund was, they would not have started the refund process. According to Walmart customer service people, it takes 2-3 business days to receive the refund. They have the item since July 15 so I have to wait another 2-3 business days to get my money refunded into my account. Including the 15th up until today, they have my money for 4 business days and I still have three more days to go before I have my money back. I just feel that these big companies take advantage of the people to support their business for years.

Bought Terrace Patio set with glass topped table and six chairs in June 2009 on Wal-Mart.com. On 07/15/10, the glass table top spontaneously shattered on our deck. No one was in the yard at the time. Fortunately, no one was hurt. The chairs and table itself are fine. There are shards of glass (small, to be sure, but still sharp) 20 feet away from the table. We paid almost $500 for that set. We feel we have no recourse other than to buy a new table.

I am an Oregon State resident who recently ordered a desktop computer online (Sat, Jun 26, 2010 9:09 pm) from Walmart.com as a gift for my father who resides in Washington State.

When I placed the order the computer sales amount came to $378.00, but what I didn't realize is that Walmart.com had charged me sales tax of $29.86. When I have bought items from Walmart while visiting Washington in the past, they have never charged me sales tax since I am an Oregon State resident.After I discovered that they had charged me sales tax, I contacted Walmart.com right away (the next morning) and asked them to remove the sales tax from the order. They said that they could not do that. After this response, I requested that they ship the desktop computer directly to me in Oregon, and that I would deliver it myself to my father in Washington State when I visited him next. They told me at this point that they could not change the shipping location of where the item would be shipped. After this, I asked them to just cancel the order and that I would buy a desktop computer from a local store where I would not be charged sales tax.

The lady on the phone said she would "attempt" to cancel my order, and that it hadn't shipped or processed yet, but it wasn't a guarantee that the order would be cancelled. Unfortunately, on Monday I got a notification that the desktop computer had been shipped and then later in the week on Friday it arrived at my father address in Washington.

I again called Walmart and asked them to take off the sales tax from the order, but they told me they wouldn't. They told me that I could have my father deny the shipment of the order (before it was delivered), but at this point my father needed a computer since his old computer had problems and I didn't want to have the computer go back and then try to collect the money back from Walmart. That could take weeks. I contacted Walmart.com customer service over 5 times now, and nobody there seems to want to help me with this problem.

I placed an online order with walmart.com. with order I also ordered a a preorder item A book.The book came out may 21 and I placed the order on 3/30/10. the book was later sent and I was charged a shipping fee and o.d.f for for my account being over drawned. when I paid the full amount that was told to me to paid at time of my order.

I order a langurie outfit for my anniversery and only the top half was sent although it clearly stated that both parts were shipped in the same shipment. I am very dissapointed because i didnt get what I paid for.!!!!!!

I purchased a 100 dollar pre-paid American Express gift card from Walmart.com. I was able to use it once time for 25 dollars worth of fuel. Then, just like all the others on these 35 pages, I went to use it again (at Walmart!) and was denied, because it said I had a zero balance. The consequences were dire, I was stranded 200 miles away from home with no money because I was not able to access this card. So, now my card has a zero balance, and since I paid for over night shipping, the card really cost me 120 dollars, of which I was able to use 25. I will NEVER purchase ANYTHING from Walmart.com again.

On May 18th, I made three purchases on Walmart.com totaling $435.00. All three orders were canceled within minutes "due to a supply issue" and I was told my card would not be charged. It is now 3 days later and I was told by the bank the money is being held by Walmart. I have talked to walmart.com "customer service" each day for the last three days. Each time the automated telephone system told me my card was declined and that I would not be charged.

When talking to an agent, I was told the issue was being escalated to "the Financial Department", that they are not allowed to give out that department's phone number, and that it was being "researched" at that very moment. I was also told to wait another "72 business hours" for the holds to "fall off". A third reason has been given to me twice now for why I could not get my orders: they won't allow me to order more than two of the items I wanted. If that were true, then why wasn't it on the website? They have stolen money from my Key Bank account and have not delivered any goods or returned the funds, which should be immediate.

Wal-Mart online services is putting a hold on my bank account. On December 17, 2009, I placed an order with Wal-Mart online. I received an error message stating something was wrong with my card number and unable to process. I checked several times and nothing was wrong with my card number. I was informed by my bank this same day that a hold had been placed on my account for $937.26 and for $617.36. However, at the same time when my bank called me, I was still trying to place this order online with Wal-Mart. The total amount for the computers was $617.36 with taxes and not $937.26.

I found this to be very upsetting because Wal-Mart did not confirm an order or placed an order for me, but put a hold on my bank account for $1554.62. I called several people with Wal-Mart and I was told the hold would be taken off immediately. The hold was not taken off. I called again and I was told the hold would be taken off within 72 hours and that it just depended on how many hold transactions were ahead of mine. I talked to a manager named Jonte in the Hazelwood office and got nowhere with her. I called my bank several times and they told me that it was nothing they could do because Wal-Mart put the hold on my money.

I worked two jobs to get this money to purchase computers for Christmas. I was unable to complete my Christmas shopping, unable to purchase the computers, and unable to pay other bills because of this hold on my account. I'm disappointed because there was never a confirmed order or service and my bank account had $1554.62 on hold. Due to the discomfort and inconvenience, I request the computers that I tried to order be sent to me at Wal-Mart's expense totally (no cost to me) and all holds be taken off.

I bought a, what's supposed to be, brand new Sony laptop from Wal-Mart.com. The WiFi worked for the first day or two, then it just stopped. I tried to troubleshoot it, and went online from another computer to find a solution, but couldn't get the wireless to connect to my home network. While trying to fix the defective laptop, I had seen a more terrible issue than a non-working wireless connection.

First, I found out that the laptop is used. And secondly, the pictures from the previous owners, are still in the storage! Pictures and video clip of a family with their little girls in it, and a wedding they attended. I have a little daughter, and I would be very terrified and upset if her pictures were just sent to some random strangers. What if a sick person got a hold of those pictures?

I cannot believe Wal-Mart sold electronics that had been used, and obviously defective, but instead of getting them fixed and deleting the hard drive, they just did some easy shortcut to make the wireless work for a little bit, and just restored the PC to make it look brand new. That is false advertising, and negligence in distributing other people's pictures!

I think Wal-Mart should be held accountable, and start giving strict rules on their return policy on electronics that may be containing private files that the customers had forgotten to delete. I remember a case about a father who bought an mp3 (returned obviously), full of x-rated video clips, that his young daughter had seen. When will Wal-Mart start monitoring the customer's returns and safety of its consumers?

On November 7, my mother ordered two Xbox games for my sons, with a promise of two e-gift cards. After the order was complete, two emails came, one for each of the boys/games. On Christmas, I pulled up the email to show the boys, and they were blank. I sent a reply, and said where are the gift cards. They sent back an email, that said they needed more info. I called them when I got that email, and then I noticed they had sent another email for each card, which would open. So now, I tried to use the cards, and they do not have all the info needed to use them.

I called customer service, which by the way is hard to do. It seems that they do not want people calling them. I am sure there are way too many complaints. In order to straighten this out, I have to be an authorized user on my mother's charge card. I said no, and she said anyone could be calling in about these e-gift cards, and I said no, only ones who got the stupid emails, that do not give enough information to use the cards, or enough explanation to use the cards.

I placed an order on 12-31-09. It was to be sent to a store between 1-12-10 and 1-18-10. I received an e-mail on 1-14-10 stating my order was cancelled and refunded. I called the company and the company admitted that for some reason they never sent me a notification to pick up my order. My order arrived on 1-6-10 and the company stated that they do not know why my order was cancelled so quickly because the store is suppose to hold all orders for 21 days.

To make matters even worse, I used a $25 dollar gift card that I no longer possess. The company gave me two options for my refund. The first was to get an electronic gift card for $25 but it would only be used online as opposed to my original gift card where I can use online/in-store. My second option was to buy a new gift card for $5 and then transfer my $25 balance over to that card in order to use my refund for in-store purposes. I was also denied access to supervisor upon request by a women named Kayla at 3:48pm on 1-14-10 once I called Walmart.com's customer service.

I ordered a baby doll stroller, doll crib and highchair for my neice for Christmas on 12-13. I recieved the doll crib on 12-16 and the doll highchair on 12-17. All items were on the same order. On 12-18 I began emailing customer service about the status of the doll stroller. The only response I would get was an automated generic response. I emailed them for the next couple days with the same response.

Finally today 12-23 I recieved an email from them saying that they had lost the stroller and could either refund me or replace the item. If they were to replace it they said it would not be here in time for Christmas. I am very upset about this! If they would have looked into my order sooner I may have been able to have another one shipped to arrive in time for Christmas! Why they waited so long I don't understand. So I then tried to order the same item from Kmart.com because their website said if I chose prime shipping that it would arrive tomorrow in time for Christmas. I went ahead and paid $35 for the prime shipping only for them to inform me that it wouldn't arrive until next week!! I filed a sepearte claim about kmart.

I have an old card which does not have a three number code on the back. My daughter tried to order a computer on line, Dec. 13th, but when she got to the third screen it asked for this code. Since there wasn't one she shut down the process and figured that was that. I called customer service on Dec. 14th and told the person this and asked for a new card and was told one would be sent in 5 to 10 days. An hour later, I discovered on line that the computer I actually wanted was available in the store but not on line. I went to the store to purchase two which they had. I could buy one on the card but not two. The computer I, or my daughter, actually did NOT order on my bill.

I have talked to at least 6 people regarding this whole mess. One told me the order was cancelled and it would take 48 hours to show up on my transactions. Then, someone else told me it was not cancelled. Another person told me that it would take 3 to 5 days to be removed when it shouldn't have been there to begin with. Someone from GE fraud called today asking about transactions. Again, I called customer service regarding all of this. I was shifted around to several more people and I'm still not sure if things got straightened out. It really seems as though nobody knows actually whats going on. The numbers I called were 1-877-294-7880 and 1-800-966-6546. Thank you

Recently, my husband's debit card numbers were stolen and a purchase was made through walmart.com. Fortunately, we caught the purchase early and called walmart and had the shipment stopped and the money to be returned to the account within 5 to 7 business days. We also faxed a request to have the information of shipping sent to us so that we may prosecute the perpetrator/s.

We called back 7 days and the items had been shipped out to someone who we are not allowed to know about. Walmart now is not willing to give us a refund or give us shipping information of items we purchased through a criminal act. We will go to the bank tomorrow in hopes that our bank will be understanding as we were already there last week and told them Walmart said they would credit our account. How can Walmart used stolen funds without discretion and offer no solution to this matter to someone who has been victimized through credit card fraud?

I ordered an item online 11/30 at approximately 8:30, I realized I had orderd the wrong item and after about an hour I tried to cancel the order. The instructions advise if the item is still inn the processessing stage you could cancel it. I attempted several times and was unable to . I called customer support and they advised it was too late to cancel , I would have to wait for the item to be delivered(local Walmart store) pick up the item and then go to customer service to get a refund, even though its delivery time is not until sometime between the 11th and 16th. I e-mailed 5 times and spoke with customer service by phine 3 times and once with a supervisor who advised it was too late even though it is still in the processing stage.

For some reason Walmart.com doest not want their customers to have access to the customer service dept. contact phone number via the internet. It takes approximately one hour to find the phone number and process an exchange or return. It's like going to hell and back. God forbid you need to speak with upper management or the CEO. Forget about it.

Anyway they want to give me a refund now, which means 7-10 days and get this the game is now sold out! I spent two weeks going on with walmart.com. talked to customer service and the walmart store, they wouldn't even allow me just to pick up the item from the local store. they refused to do this, I'm so frustrated. now I can't stand it, took many hours and days to work with this company,

My daughter's boyfriend and myself purchased jewelry for my daughter for her birthday and christmas through the online part of walmart. For her birthday we purchased a heart necklace with both their birthstones and their names engraved. For Christmas we purchased a ring with both their birthstone and their names engraved. Between the two items we paid $110. Both items turned black and Walmart said there was nothing they could do because it was ordered online through Walmart. So basically I am out $110 for junk jewelry. Lesson Learned. DONT BUY JEWELRY AT WALMART! They do not back it.

I have ordered a Economy Buster Orthopedic Mattress set online and it should be arrived from Sep 8th to Sep 14th. But I haven 't received it so far! I have to sleep on the floor! Could you help me to get my payment back to my account if I don't have the mattress set? It has been such a long time! I spend over three hundred dollars on it and I am just a student! At least I need something to sleep on!

I e-mailed the WalMart e-mail address listed on the sales receipt to earn a chance at a large dollar WalMart gift card. After entering more personal data than I would normally do, the Walmart site staed that I would have to make a purchase at three of several sites listed to be eligible for the award of the card. I terminated the data entry at that point.... OH! OH! TOO LATE!!! I've been receiving about 20+ unsolicited e-mails from these WalMart vendors daily since I filled out their "FREE CHANCE" promotion... I am not a "Happy Camper" with Walmart right now and will see a manager on my next trip. I also plan to forward (in other words-"flood" these unsolicited ads to some vulnerable WalMart company site as their "reward!!!

When I went to that store after Wal-Marts online website directed me to do so, I tried to purchase a Vizio 42 television for your online price of $598.00, which was priced in the store for $697.00. I inquired about purchasing this television for Wal-Marts online advertised price of $598.00. Imagine my surprise when a Sales Associate informed me that their store, Wal-Mart, was not affiliated with WalMart.com and specifically that Wal-Mart stores do not match WalMart.com. I could not imagine why WalMart.com would direct me to a store to purchase an item when the Wal-Mart store will not honor its price. This type of behavior would appear to be along the lines of false advertising and is, at least, a misrepresentation of advertised prices.

After my most frustrating experience and while still in the Kannapolis store, I spoke with Pete, the Assistant Manager about this inconsistency, and I was further given information that Wal-Mart did not match other Wal-Mart prices and/or Walmart.com. I later even called 1-800- and spoke with someone named Corissa who gave me the same spiel. I have now been told by Wal-Mart employees at varying levels (Sales Associate, Assistant Manager, and Customer Service Representative) the exact same thing about their inabilities to now make me a satisfied customer. If only Wal-Marts consistency in telling people what cannot be done would match their inability to be consistent in the pricing of items, I imagine I would not be writing this letter in the first place and fewer people would complain about the treatment they receive at a Wal-Mart store.

(1) "The secret of successful retailing is to give your customers what they want. And really, if you think about it from your point of view as a customer, you want everything: a wide assortment of good-quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience." - Sam Walton (1918-1992); and

In short, Walmart.com is passionate about combining the best of two great worlds technology and world-class retailing to give customers a wide assortment of their favorite products, Every Day Low Prices, guaranteed satisfaction, friendly service, convenient hours (24 hours, 7 days a week) and a great online shopping experience.

I have yet to receive friendly service or to have a pleasant shopping experience, nor do I see where either Walmart.com or Wal-Mart have provided the best of two great worlds to the consumer. How is it that you can order products online AND pick them up at a local Wal-Mart when the two supposedly are not affiliated with each other? No one I spoke with even offered any advice to me as to how I could purchase this television set at the advertised online price. As a matter of fact, they acted as if they could care less about my problem and went about their business, which is how many Wal-Mart associates usually act. Not once was I even asked what could be done to make me happy, which would appear to me (your average consumer) to be a shining example of true customer service. While realizing that Wal-Mart has the monopoly that it does on retail purchasing, it is my sincere hope that one day they will truly care about their customers, the people who made Wal-Mart what it is today.

I ordered a cheaper camera i found on walmart.com that was not available in the stores, a Vivitar Vivicam 5022, $39, which i purchased by credit card on July 17, 2009. I have tracked it all week hoping to receive it by tomorrow, Aug 1, 2009, because that is my 15 year h.s. reunion. I had been calling customer service and the on site store checking the status but no one could tell me anything because no shipping info had been updated online since july 21.

Today I received an email I was being issued a refund. I called cust. srvc and was told my order was lost, so they were refunding me my money. This terribly upset me because I don't have a camera for my reunion, I won't see the refund for who knows how long? and I do not have the money to go out and purchase a new camera.

I have been back and forth on the phone between walmart.com customer service to their manager, Shante, who was mean and loud and not helpful, to the on-site store manager who told me they are separate companies so she couldn't help me either. So no one cares about my situation and no one is willing to do a thing for me, so hopefully I will at least see my refund sometime soon, but as for taking pictures of my 15 year reunion, ruined, and this is a huge deal to me!

i placed an order only for personailazed ring from walmart.com on april 30, 2009 they gave me between may 4th and may 17th of 2009 to receive the order mailed to my house. i have been waiting for about 3 weeks with or without the weekends included and it always say that my order is being processed. it is taking entirely to long for 1 item and for future references i will not order things online wit walmart.

I purchased a Polaroid 42" Class Full-HD 1080p LCD HDTV from Walmart.com on 12-2-2008 for $699.98. It was shipped and then received on 12-9-2008. After removing all the protective wrap from around the outer edge, we found a crack on the upper left corner of the frame. The box for the TV had been placed outside, it rained and now no box. We went on Walmart.com and tried to get someone to respond to us. We called 6 local Walmarts to try to find one to exchange it for. None of the Walmarts had the TV. They had 40" or 46" and of course not the same price. Finially after several emails to Walmart.com someone responded with a phone number about the same time we went to the Corporate Office website and found a phone number. Called them and spoke to Andre. He was very helpful and we thought that the problem was going to be resolved.

were sending out another TV and when that was received we would pack the damaged one up and send it back. They also would issue what they call a call tag, (that's where they contact UPS to come pick up merchandise). They issued a call tag order long before the new TV was received which was not part of the original agreement since there was no box to pack the damaged TV in, so that ended up getting cancelled. To many people involved and not enough common sense amongst them, obviously. Called yet again about that call tag order and was told that the computers were down and that I would have to call back.

The new TV arrived on Christmas Eve, unpacked it, set it up and large black lines all across the screen. This one was damaged worse than the one we first received. Called today again and now I am being told that they will not send out another TV. There only solution is to issue a call tag order for the second TV and that we have to find a box to pack up the first TV and they will issue a credit. That is not acceptable since we have looked and shopped for this TV for a very long time and found a price that we were pleased with and we are now being told that we will lose that or we have to live with the crack in the frame. I have already looked and this same TV is no longer being offered anywhere for the price that we paid for it. We are being told that we have to do without a television now since we gave away the original tv we had. I suggested that they issue a call tag order for the second TV and as soon as they received it send out another TV to replace the first one and I was informed that they would not do that. There was only one option and that was to pick up both TV's and issue a credit. Then again we are without a TV and the price that we paid for it.

I purchased a dresser a few weeks before Thanksgiving when my current one just fell apart,I had nowhere to keep my clothes and big mess.When I recieved the dresser I ordered from Walmart I had to put it together,It was half put together when we noticed it was damaged and had to be sent back,we sent back the damaged part.The replacement they sent was sent missing the pieces needed to put the thing together.

I contacted them( spending alot of time on the phone)and was told that they would send the pieces.It is now a week before Christmas and I am stuck with a bunch of useless drawers.I ordered the thing before Thanksgiving and a month and a half later I have no dresser.Now I am responsible for buying boxes and packing it up.They said UPS Would call,as of yet they have not.I contacted My local UPS and arranged at my expense to have them pick it up.And now will have to make sure they refund the merchandise as well as the cost of shipping.

All and all this has been the worst experience I have ever had as a consumer.I had to deal with a big mess in my home during the holidays when I most wanted to have a neat home.I also wasted alot of time on the phone.They screwed up over and over again(forgot to mention that the instructions for putting it together were quite complicated.

I was very put out by this.I have been very nerve wracked by having to live in such disorder. I also had to spend extra money for shipping it when I most need every penny for the holidays,In the big picture this is not a tragedy I realize,but I have other things to deal with,and I had to spend alot of useless time on the phone back and forth with Walmart and UPS and on the computer. I would tell anyone to never have to deal with Walmart If they want to save themselves time, money and aggravation.They cant give back my precious time,at the very least they could give me a gift card.Or just make it easier on me to get rid of the thing.Of course I know they could care less about the little people they sell their useless crap to.Consumers beware of Walmart.

i tried to place a order online. they said my card was't any good so i called their help center. they said my 3 digit code was wrong. after talking to this lady she tells me they took the money off my card and won't give it back for 2-3 buisness days. i ask to talk to someone over her. she would not give me a number

now i don't have the money to finish my christmas shopping somewhere else

I've had a few bad experiences. Never mind you can't cancel your order once you have completed it, but also you can not MODIFY the order either. I placed an order today on Walmart.com at 8:56AM. I thought everything was a go until I got my email saying that the order was going to my sister's house, who resides in NJ. I usually get my nephews gifts from walmart.com so that is the only conceivable way I can fathom why that address was listed as the default and not the BILLING address.

I called customer service at 10:22AM to have Randy tell me once the order has been placed nothing can be done to it unless it's returned. He said that he can do an 'intent to cancel and those results won't be known until 2 business days. I cannot understand how an address can not be modified on an order. The shipping label hasn't even been printed yet. Every problem I've always had has always resulted in them pinning their lack of assistance on the 'Fulfillment Department.' Yes the prices are reasonable but I'm positive I've done regular priced work just to be unsatisfied. I'm done with them they're unbending well I just can't afford it.

the last special for the $100 gift card with any blu-ray player is a joke. i paid over $400 for my order and they say they me-mailed my gift card but did not recieve in my e-mail.i get all the ads from them and all the correspondents but i can't get an e-mail for the gift card? somethings wrong with this picture. has anyone else had a problem with this ad?

it took my step-son over 5 hours to put the hutch piece together as it wasn't lined up right. some of the wood was cracked and everything time he thought it was alright it would fall apart. i would want walmart to take this back and have there people put one together and deliver it me as a good gesture,i shop at their stores all the time but never will i shop online again and i have told my family and friends too. but i feel that they should make a very unhappy customer happy again. and the only way i will be happy is if they come and deliver one already put together and pick up the one here that probably wont hold anything in it.

On 041408, the WalMart.com website had a large icon in the middle of the page that offered free shipping to the store. However, the order process did not offer an option for shipping to the store. The shipping issue was still being examined when an option for BillMeLater appeared. While looking for more information, the order, #2677330860281, was made using "Bill Me Later". On 041408 at 1658 hrs. WalMart.com was emailed: "I wanted to have this shipped to the store to forgo the large shipping costs, but did not see the option? Can I get it shipped to the store now instead of my home?"

On 041408 at 1710 hrs., WalMart.com employees Sherry and Keyonna advised us that there was absolutely nothing we could do to stop this purchase, $299.00 plus $99.00 shipping. "Once it is in the computer, we can not stop the order." WalMart.com was advised that the order process was confusing, that their shipping charges were outrageous, and that the item would be purchased elsewhere. They refused, so I asked to speak with a manager, but was denied.

On 041408, Clarissa from BillMeLater advised me that the order was so new that there was a request for authorization but no charges were on the newly created account, and that a credit check was made by clicking a button on the WalMart website. Clarissa of BillMeLater voided the authorization with supervision approval (Confirmation # 046208), closed the account, and advised any further requests for authorization would be denied.

WalMart.com was of the stopped payment, but the shipment was still coming. On 041608, Walmart.com emailed stating that the item was shipped, and that payment was due through BillMeLater. On 041708, I replied to WalMart.com with that payment was cancelled, the order was not wanted, and I would decline any shipment. On 041808, WalMart.com replied that the item was shipped with BelkinsHome. On 041808 I told BelkinsHome that the item was not wanted, and was advised that the item would be stopped in Atlanta.

The trucking company was advised to stop shipment, and they stopped it in Atlanta, GA. WalMart.com emailed us advising that there was a problem with the shipment, and they wanted me to call someone to resolve the issue. WalMart.com used someone with a Rental Truck to attempt delivering the item. Last Friday after 1700 hrs, I sent them away from my property with your stuff WalMart.com. I filed a complaint with the BBB and WalMart.com sent email stating that they tried to contact VIA telephone. "We have received your complaint from our corporate office and have been unsuccessful contacting you via phone. Could you please contact us at 1-866- ext.1 and ask for Tabitha. We truly apologize about your situation and hope to hear from you very soon."

I replied to the email with a response. "The reason you are having difficulty reaching me at my home is that my family works. Your corporate resolution center opens after we go to work, and closes before we come home. Does it really matter anyway? The sincerity of any contact for resolution from WalMart.com is no longer believed by me or my wife. WalMart.com chose to ignore educated/successful customers. WalMart.com attempted to bully us with bait and switch sales tactics, deceitful advertising, and lies. We now expect nothing from WalMart.com beyond mindless answers from poorly trained employees.

We have already been told three times that once an order is put into the computer it cannot be stopped, and not even your management has the ability to stop an order. We have already been told that WalMart.com would ship and bill an item that we do not want. We have been told by WalMart.com that even though the payment was stopped, the account was closed, and WalMart.com had not shipped the item, it was still coming.

Even after shipment was stopped by calling WalMart.com's shipping company, WalMart.com sent two unknown men using a rental truck to deliver an unwanted item from Atlanta Georgia (five hours away). Just as you were advised, I stopped the WalMart.com delivery men from coming onto my property. They drove away with your stuff WalMart.com, but not before they both were recorded stating that WalMart.com attempts to force items on people all the time.

Did you know WalMart.com that I have chased shoplifters, who have stolen from WalMart into dark wooded areas, arrested, prosecuted the offenders, and returned merchandise for years? Do you know how many "banned" shoplifters that I have advised to stay out of your stores? Did you know that I helped the last few managers from WalMart keep the parking lots free from unwanted teenager troubles? Did you know WalMart that I have pulled shopping carts back to WalMart from all over my jurisdiction? Did you know that my family has shopped at WalMart for years, and literally spent three hundred dollars a week at WalMart? That is nothing to you is it WalMart.com?

The concept of integrity and customer loyalty has been abandoned by WalMart. The only thing your employees have seen through this experience has been a statistical number who through risk management would not matter if they were abused by WalMart.com. WalMart.com has forgotten how hard it is to earn trust. Do you know how easy it is to pursuade people to stop buying from WalMart.com? One person lost would not be felt, but what about a few major companies and a few hundred people? I have approximately 30 more years of life, and will take every opportunity to explain every part of this experience to as many people that I meet."

WalMart.com responded to the BBB by stating that I did not respond to their contact attempt and stated they considered the complaint closed. As stated on our site, Site to Store shipping is available for select items and some restrictions do apply. Unfortunately, the item Mr. J. purchased ships in multiple boxes, which is a restriction causing the item not to be available for Site to Store shipping. We called the carrier and confirmed the return of Waybill XB4633. We then issued a full refund in the amount of $532.86 and sent this information, electronically, to Bill Me Later. We attempted to call Mr. J. on 4/28 but no one answered nor did a machine pick up. Mr. J. did not list a telephone number with the BBB therefore we sent an email requesting he call for assistance. We tried reaching Mr. J. again on 4/30 with the same result. Therefore, we sent another email requesting he call for assistance. As Mr. J. has made no attempt to contact us, we consider this issue to be closed."

I forwarded a copy of my reply to the email address listed above. Walmart.com used a bait and switch tactic against my wife, belittled her, refused to listen to reason, and when contacted by me they punted to "internal policy." The BillMeLater option ran a credit history on my wife without her knowledge. WalMart.com, BillMeLater, BelkinsHome, and an independant trucking company have been involved in this ridiculous scenario. Considering their lack of integrity and poor communication abilities, we wonder how many companies will attempt to send us a bill. Time will tell what kind of chaos their "slippery" online presence will have cost me. I am totally disgusted with WalMart.com, and want someone to let them what what a traigic day it is when an international company tries to strong arm a constitutionally protected consumer.

Ordered an item on 5/02/08 online. Walmart said expected shipment on 5/14 - 5/20. Amount was debited from my bank account. Received an e-mail from Walmart 5/09/08 saying item was back ordered. Was supplied a phone number to call and cancel order. Called number and representative said item was taken off back order status. Rep said I could not cancel order. Initial delivery date 5/20-5/27 to store for pickup. E-mail says I can cancel then rep says I cannot cancel. What gives?

I ordered a humidifier for my husband's Eczema, the shipment I received was damaged. I immediately contacted walmarts customer service, of course it was through email since that was all they had listed. After speaking with 2 different representatives (both of which had a seperate answer) I was NOT satisfied. I then began searching for an 800 number so that I could speak to a real person. That didn't exactly do me any good either. I had to call 3 different times and listen to the automated system for about 10 minutes before actually being connected to a representative.

He was not helpful at all. I was told that I had 2 options...return it to the store, either for a refund which would take 2 billing cycles to be returned to my credit card or if they had the product available I could exchange it. The second option was to pay the shipping and handling to mail it back and wait patiently for a replacement. I don't understand, they took my money immediately, why should it take 2 billing cycles to receive it back? Furthermore, to claim to have such great customer service why can't they easily resolve a problem. I mean they could pre-ship the replacement to the store so that when I go to exchange it it's a 5 minute process.

I ordered a photobook utilizing the walmart.com online photo store. I arranged to have it delivered with their site to store service to pick up at my local walmart. I originally placed the order on July 1st 2007. I received an email stating the order had been sent to the store. I waited for two weeks and never got a response stating it had arrived. At this time I called the store who said I had to call customer service since there was nothing they could do about it.

After speaking to customer service they marked my order as "lost in transit" and re-ordered my book. Again, I received an email stating that my order had been shipped, again I have waited two weeks. I sent another email to their customer service stating I wanted a 200% refund for waiting so long, or to have the order shipped to my house directly at no additional cost. My email was ignored and I got a form mail response stating they could reorder my book again.

My main concern is that there are two copies of my personal photos travelling around somewhere. Somebody knows where they are, but apparently walmart, does not.

I would suggest you investigate the many firms springing up that offer to sell individual songs for 88 cents, 99 cents, etc. I tried 2 last week: Wal-Mart & Napster) and in both cases, after I paid and downloaded the music(not the same file) neither MusicMatch or Windows Media would play it indicating it was copyrighted and could not legally be purchased and played. They are selling pirated music!

We decided to take John up on this, so we went to www.walmart.com and bought three Pearl Jam cuts for 88 cents each, after listening to snippets of each. The transaction itself was straightforward and downloading the tunes was easy enough. We did have to go through an authentication process before playing them in Windows Media Player but that also went smoothly.

All in all, we were quite pleased and will probably become a regular. It beats trudging over to Circuit City or waiting several days for Amazon.com or Overstock.com to ship a CD. Best of all, we didn't have to go through the exruciating process of opening the CD case.