PayPal

With more than 40 million customer accounts and transactions of more than $12 billion in 2003, PayPal casts a massive shadow over the online marketplace. It also earns enormous profits for eBay, its corporate parent.

But when it comes to consumer protection, PayPal is neither fish nor fowl. It's not subject to most banking regulations and no one seems quite sure who's responsible for making sure consumers are treated fairly.

• Buyers' Complaints
• Sellers' Complaints
• Fraudulent Transactions
• Chargebacks
• Debit Card Disputes
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News

• PayPal Automated Customer Service Doesn't Serve
• PayPal Buyers, Sellers Still Steaming
• PayPal Settles with 28 States
• PayPal Settles With New York
• Class Action Suit Filed
• Whose Pal?