PayPal Reviews

I have had multiple issues with them recently and their customer service is not great. They make promises they can't keep and customer service is abhorrent.

I have used PayPal for over 15 years. They use to protect their patrons from any kind of fraud. But now they don't protect you in any way. They make it difficult to file a dispute and It's impossible to speak to a human being either online or by phone. They hold onto your funds for months with no resolve and when they finally do give you a determination they will never provide you with a refund. They do not investigate the fraud or they simply excuse it so that they are no longer responsible. It has become very clear that they are not interested in running an honest business. As a result I will no longer be doing business with them.

I am a long‑time professional who trusted PayPal to handle my direct deposits from a legitimate employer, and they failed me in the most damaging way possible. For over a year and a half, PayPal accepted my deposits without any issue, never once requesting identification or suggesting that anything was wrong. Then, out of nowhere, they froze access to my own money and claimed they suddenly needed ID verification—something they never asked for at the beginning. This abrupt and unexplained change has caused severe financial harm, and it makes no sense that a company handling people’s livelihoods can operate with such inconsistency and disregard.

After 10 years of using PayPal for my business, they decided to DEACTIVATE my PayPal for business account! They couldn't even give me a reason, and I was hung up on twice. Then I was told if I wanted my account issue resolved, I would need to send them a photo of my ID. After 10 years!!! I am disgusted with this company, and want nothing to do with them ever again!!!

I filed a dispute and told them my account was hacked, and someone came in and paid themselves. They told me they take care of me and not leave me hanging, and I get my money back. But I didn't; they sided with the thief. I even sent them a picture of how they got into my account. I found a link they used. In the end, they still closed the case in their favor and then came back and said, I did something wrong and closed my account like I was the criminal. I wasn't buying anything. They made it look like I sent them money and authorized it. But I didn't, that's why I mean they paid themselves. I told PayPal several times that I didn't even know the person I was at work when this happened.

They suck, closed both my accounts, just because my friend tried to send me money from their account.

Purchased clothing item from China Rowe and Mercer. $69.99. On arrival not as described and faulty (zipper). Returned item at my shipping expense. Seller reluctant to refund. Filed case with PayPal. OMG then came the convoluted bot communication Pay Pal would not prosecute my case. Their "buyer protection" is really seller protection. After heaps of emails (mainly a bot) and Pay Pal stonewalling I gave up. The dodgy Chinese seller kept my $69.99 and the Returned dodgy goods. Hey avoid Pay Pal completely. Heaps of emails receipts AusPost tracking numbers. Pay Pal guff. Patrick

PayPal have messed me up. Stole my money twice, logged me out for no reason. I've been using Elizabeth ** for a long time and they just now blocking me, trying to say that I'm not the person. I gave him my social security ** unless social and still they won't let me have my money, now I think this is sad and I'm getting ready to delete this. PayPal is it's no good, it's not going to be stealing my money anymore, so I'll give you one so I'll give you one star.

I reported potential fraud scam of my paypal account to PayPal. What I got in return was not a resolution to the problem. I was blocked/ limited from my account without notification. I complied to resolve problem with providing information they requested. Their answer was to take the funds I had in PayPal and permanently ban me from use of PayPal. Because I reported a compromise of my account. I get banned and funds taken by PayPal themselves. Funds I needed to purchase medicine and other things needed. Upon asking why. The only answer was their decision by other departments was to indefinitely suspend my use of PayPal because I was compromised by unauthorized users.

I had a very disappointing experience with PayPal. What should have been a simple and reliable payment platform turned into a frustrating process filled with unnecessary complications. First, their account limitation system is extremely aggressive. My account was suddenly restricted without any clear explanation, and accessing my own funds became a struggle. Even after submitting all the required documents, the review process took far longer than expected, with little to no communication from their support team.